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What makes technology good or bad for us, how technology affects our well-being partly depends on whether it strengthens our relationships..
Everyone’s worried about smartphones. Headlines like “ Have smartphones destroyed a generation? ” and “ Smartphone addiction could be changing your brain ” paint a bleak picture of our smartphone addiction and its long-term consequences. This isn’t a new lament—public opinion at the advent of the newspaper worried that people would forego the stimulating pleasures of early-morning conversation in favor of reading the daily .
Is the story of technology really that bad? Certainly there’s some reason to worry. Smartphone use has been linked to serious issues, such as dwindling attention spans , crippling depression , and even increased incidence of brain cancer . Ultimately, though, the same concern comes up again and again: Smartphones can’t be good for us, because they’re replacing the real human connection of the good old days.
Everyone’s heard how today’s teens just sit together in a room, texting, instead of actually talking to each other. But could those teenagers actually be getting something meaningful and real out of all that texting?
The science of connection
A quick glance at the research on technology-mediated interaction reveals an ambivalent literature. Some studies show that time spent socializing online can decrease loneliness , increase well-being , and help the socially anxious learn how to connect to others. Other studies suggest that time spent socializing online can cause loneliness , decrease well-being , and foster a crippling dependence on technology-mediated interaction to the point that users prefer it to face-to-face conversation.
It’s tempting to say that some of these studies must be right and others wrong, but the body of evidence on both sides is a little too robust to be swept under the rug. Instead, the impact of social technology is more complicated. Sometimes, superficially similar behaviors have fundamentally different consequences. Sometimes online socialization is good for you, sometimes it’s bad, and the devil is entirely in the details.
This isn’t a novel proposition; after all, conflicting results started appearing within the first few studies into the internet’s social implications, back in the 1990s. Many people have suggested that to understand the consequences of online socialization, we need to dig deeper into situational factors and circumstances. But what we still have to do is move beyond recognition of the problem to provide an answer: When, how, and why are some online interactions great, while others are dangerous?
The interpersonal connection behaviors framework
As a scientist of close relationships, I can’t help but see online interactions differently from thinkers in other fields. People build relationships by demonstrating their understanding of each other’s needs and perspectives, a cyclical process that brings them closer together. If I tell you my secrets, and you respond supportively, I’m much more likely to confide in you again—and you, in turn, are much more likely to confide in me.
This means that every time two people talk to each other, an opportunity for relationship growth is unfolding. Many times, that opportunity isn’t taken; we aren’t about to have an in-depth conversation with the barista who asks for our order. But connection is always theoretically possible, and that’s true whether we’re interacting online or face-to-face.
Close relationships are the bread and butter of happiness—and even health. Being socially isolated is a stronger predictor of mortality than is smoking multiple cigarettes a day . If we want to understand the role technology plays in our well-being, we need to start with the role it plays in our relationships.
And it turns out that the kind of technology-mediated interactions that lead to positive outcomes are exactly those that are likely to build stronger relationships. Spending your time online by scheduling interactions with people you see day in and day out seems to pay dividends in increased social integration . Using the internet to compensate for being lonely just makes you lonelier; using the internet to actively seek out connection has the opposite effect .
“The kind of technology-mediated interactions that lead to positive outcomes are exactly those that are likely to build stronger relationships”
On the other hand, technology-mediated interactions that don’t really address our close relationships don’t seem to do us any good—and might, in fact, do us harm. Passively scrolling through your Facebook feed without interacting with people has been linked to decreased well-being and increased depression post-Facebook use.
That kind of passive usage is a good example of “ social snacking .” Like eating junk food, social snacking can temporarily satisfy you, but it’s lacking in nutritional content. Looking at your friends’ posts without ever responding might make you feel more connected to them, but it doesn’t build intimacy.
Passive engagement has a second downside, as well: social comparison . When we compare our messy lived experiences to others’ curated self-presentations, we are likely to suffer from lowered self-esteem , happiness, and well-being. This effect is only exacerbated when we consume people’s digital lives without interacting with them, making it all too easy to miss the less photogenic moments of their lives.
Moving forward
The interpersonal connection behaviors framework doesn’t explain everything that might influence our well-being after spending time on social media. The internet poses plenty of other dangers—for two examples, the sense of wasting time or emotional contagion from negative news. However, a focus on meaningful social interaction can help explain decades of contradictory findings. And even if the framework itself is challenged by future work, its central concept is bound to be upheld: We have to study the details of how people are spending their time online if we want to understand its likely effects.
In the meantime, this framework has some practical implications for those worried about their own online time. If you make sure you’re using social media for genuinely social purposes, with conscious thought about how it can improve your life and your relationships, you’ll be far more likely to enjoy your digital existence.
This article was originally published on the Behavioral Scientist . Read the original article .
About the Author
Jenna Clark
Jenna Clark, Ph.D. , is a senior behavioral researcher at Duke University's Center for Advanced Hindsight, where she works to help people make healthy decisions in spite of themselves. She's also interested in how technology contributes to our well-being through its effect on our close personal relationships.
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The Impact of Digital Technologies
Technologies can help make our world fairer, more peaceful, and more just. Digital advances can support and accelerate achievement of each of the 17 Sustainable Development Goals – from ending extreme poverty to reducing maternal and infant mortality, promoting sustainable farming and decent work, and achieving universal literacy. But technologies can also threaten privacy, erode security and fuel inequality. They have implications for human rights and human agency. Like generations before, we – governments, businesses and individuals – have a choice to make in how we harness and manage new technologies.
A DIGITAL FUTURE FOR ALL?
Digital technologies have advanced more rapidly than any innovation in our history – reaching around 50 per cent of the developing world’s population in only two decades and transforming societies. By enhancing connectivity, financial inclusion, access to trade and public services, technology can be a great equaliser.
In the health sector, for instance, AI-enabled frontier technologies are helping to save lives, diagnose diseases and extend life expectancy. In education, virtual learning environments and distance learning have opened up programmes to students who would otherwise be excluded. Public services are also becoming more accessible and accountable through blockchain-powered systems, and less bureaucratically burdensome as a result of AI assistance.Big data can also support more responsive and accurate policies and programmes.
However, those yet to be connected remain cut off from the benefits of this new era and remain further behind. Many of the people left behind are women, the elderly, persons with disabilities or from ethnic or linguistic minorities, indigenous groups and residents of poor or remote areas. The pace of connectivity is slowing, even reversing, among some constituencies. For example, globally, the proportion of women using the internet is 12 per cent lower than that of men. While this gap narrowed in most regions between 2013 and 2017, it widened in the least developed countries from 30 per cent to 33 per cent.
The use of algorithms can replicate and even amplify human and systemic bias where they function on the basis of data which is not adequately diverse. Lack of diversity in the technology sector can mean that this challenge is not adequately addressed.
THE FUTURE OF WORK
Throughout history, technological revolutions have changed the labour force: creating new forms and patterns of work, making others obsolete, and leading to wider societal changes. This current wave of change is likely to have profound impacts. For example, the International Labour Organization estimates that the shift to a greener economy could create 24 million new jobs globally by 2030 through the adoption of sustainable practices in the energy sector, the use of electric vehicles and increasing energy efficiency in existing and future buildings.
Meanwhile, reports by groups such as McKinsey suggest that 800 million people could lose their jobs to automation by 2030 , while polls reveal that the majority of all employees worry that they do not have the necessary training or skills to get a well-paid job.
There is broad agreement that managing these trends will require changes in our approach to education, for instance, by placing more emphasis on science, technology, engineering, and maths; by teaching soft skills, and resilience; and by ensuring that people can re-skill and up-skill throughout their lifetimes. Unpaid work, for example childcare and elderly care in the home, will need to be better supported, especially as with the shifting age profile of global populations, the demands on these tasks are likely to increase.
THE FUTURE OF DATA
Today, digital technologies such as data pooling and AI are used to track and diagnose issues in agriculture, health, and the environment, or to perform daily tasks such as navigating traffic or paying a bill. They can be used to defend and exercise human rights – but they can also be used to violate them, for example, by monitoring our movements, purchases, conversations and behaviours. Governments and businesses increasingly have the tools to mine and exploit data for financial and other purposes.
However, personal data would become an asset to a person, if there were a formula for better regulation of personal data ownership. Data-powered technology has the potential to empower individuals, improve human welfare, and promote universal rights, depending on the type of protections put in place.
THE FUTURE OF SOCIAL MEDIA
Social media connects almost half of the entire global population . It enables people to make their voices heard and to talk to people across the world in real time. However, it can also reinforce prejudices and sow discord, by giving hate speech and misinformation a platform, or by amplifying echo chambers.
In this way, social media algorithms can fuel the fragmentation of societies around the world. And yet they also have the potential to do the opposite.
THE FUTURE OF CYBERSPACE
How to manage these developments is the subject of much discussion – nationally and internationally – at a time when geopolitical tensions are on the rise. The UN Secretary-General has warned of a ‘great fracture’ between world powers, each with their own internet and AI strategy, as well as dominant currency, trade and financial rules and contradictory geopolitical and military views. Such a divide could establish a digital Berlin Wall. Increasingly, digital cooperation between states – and a universal cyberspace that reflects global standards for peace and security, human rights and sustainable development – is seen as crucial to ensuring a united world. A ‘global commitment for digital cooperation’ is a key recommendation by the Secretary-General’s High-level Panel on Digital Cooperation .
FOR MORE INFORMATION
The Sustainable Development Goals
The Age of Digital Interdependence: Report of the UN Secretary-General’s High-level Panel on Digital Cooperation
ILO | Global Commission on the Future of Work
Secretary General’s Address to the 74th Session of the UN General Assembly
Secretary General’s Strategy on New Technology
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A quick glance at the research on technology-mediated interaction reveals an ambivalent literature. Some studies show that time spent socializing online can decrease loneliness, increase well-being, and help the socially anxious learn how to connect to others. Other studies suggest that time spent socializing online can cause loneliness ...
Digital advances can support and accelerate achievement of each of the 17 Sustainable Development Goals – from ending extreme poverty to reducing maternal and infant mortality, promoting ...