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Automotive Service Manager Resume Examples

Are you a service manager looking for a job in the automotive industry? Crafting the ideal resume is an essential step in the process of finding a new job. While it may seem like a daunting task, creating a powerful resume doesn’t have to be difficult. This guide will provide you with helpful tips and examples of automotive service manager resumes that can help you make a great first impression with potential employers.

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Automotive Service Manager

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

A highly motivated and detail- oriented automotive service manager with extensive experience in customer service, scheduling, and maintaining a safe and efficient automobile service facility. Possess excellent problem- solving and communication skills and the ability to motivate personnel in order to exceed customer expectations. Looking to further my career as an Automotive Service Manager in a fast- paced, dynamic environment.

Core Skills :

• Excellent customer service skills
• Detail- oriented and organized
• Ability to manage multiple projects
• Proficient in Auto Shop Management Software
• Knowledge of vehicle repair and maintenance
• Proven track record of training personnel

Professional Experience : Automotive Service Manager, ABC Auto Services – Dallas, TX

• Managed all day- to- day operations of the auto- service facility
• Developed and maintained service offerings to meet increasing customer demands
• Negotiated and managed relationships with outside vendors
• Monitored and addressed customer complaints in a timely manner
• Developed and implemented safety procedures to ensure a safe working environment

Automotive Service Technician, XYZ Auto Services – Austin, TX

• Performed a wide range of vehicle repair and maintenance services
• Scheduled and managed customer appointments for vehicle servicing
• Inspected vehicles for any mechanical problems
• Assisted in diagnosing and troubleshooting issues with customer vehicles

Education : Bachelor of Science in Automotive Technology, University of Texas – Austin, TX

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Automotive Service Manager Resume with No Experience

Dedicated and detail- oriented individual with a strong interest in automotive services. Seeking an opportunity to gain experience and develop a career as an Automotive Service Manager. Possess strong technical and communication skills, and have experience working with teams in a customer service environment.

• Extensive knowledge of automotive parts, services and repair procedures
• Aptitude for problem solving and troubleshooting
• Ability to read and interpret technical manuals, schematics and diagrams
• Good communication and interpersonal skills
• Proficient with Microsoft Office applications

Responsibilities :

• Communicate effectively with service technicians, customers and other team members
• Monitor automotive repair and service jobs to ensure quality standards are met
• Maintain accurate records of service and repair jobs
• Update customer records of service and repair history
• Ensure appropriate parts and materials are ordered to complete service and repair jobs
• Provide customer service and technical advice to customers as needed

Experience 0 Years

Level Junior

Education Bachelor’s

Automotive Service Manager Resume with 2 Years of Experience

Results- oriented Automotive Service Manager with two years of experience in the automotive industry. Adept at leading a team to accomplish performance objectives, developing repair strategies to optimize shop efficiency, and tracking resources to maximize profitability. Possess a deep understanding of the service process, from customer service to parts management. Strong problem- solving and communication skills to maintain a safe and productive environment.

• Strong Managerial Experience
• Automotive Industry Knowledge
• Customer Service Expertise
• Diagnostic Skills
• Organizational Abilities
• Computer Proficiency
• Team Leadership
• Developed and implemented service- related strategies to increase customer satisfaction.
• Managed and maintained automotive service records to ensure accuracy and compliance.
• Created and enforced safety policies and procedures to protect personnel and equipment.
• Supervised and monitored service technicians to ensure that necessary repairs and maintenance were completed in a timely and efficient manner.
• Ordered necessary parts and supplies to meet customer and shop needs.
• Ensured that all tools and equipment necessary to provide automotive services were in working condition.
• Developed budgets and financial plans to optimize shop profitability.
• Provided customer service, from initial inquiry to post- repair follow- up.

Experience 2+ Years

Automotive Service Manager Resume with 5 Years of Experience

Motivated and experienced Automotive Service Manager with 5+ years in the automotive industry. Proven ability to effectively coordinate and manage the maintenance and repair of vehicles, ensuring that customers are satisfied with the service and quality of work being done. Possess a comprehensive understanding of automotive industry trends, safety protocols and customer service, as well as exceptional organization, problem- solving and communication skills.

• Knowledge of vehicle maintenance protocols
• Ability to monitor and oversee automotive service operations
• Strong organizational and time management skills
• Excellent written, verbal and interpersonal communication skills
• Advanced mechanical troubleshooting ability
• Proficiency in automotive diagnostic systems
• Managed daily automotive service operations, including customer service, scheduling appointments and overseeing service records.
• Performed preventative maintenance and diagnostic testing on automobiles to ensure proper operation.
• Ensured accurate and timely completion of all service requests.
• Provided excellent customer service by resolving customer complaints and concerns in a timely manner.
• Implemented safety procedures and protocols in the service department.
• Monitored and evaluated the performance of staff members to ensure that tasks were completed efficiently and accurately.
• Maintained updated records of vehicle maintenance and repair activities.
• Created and implemented strategies to improve customer service and overall satisfaction.

Experience 5+ Years

Level Senior

Automotive Service Manager Resume with 7 Years of Experience

Highly experienced and motivated Automotive Service Manager with 7 years of experience working in the automotive industry. Experienced in diagnosing and troubleshooting mechanical issues in a customer service- oriented environment. Proven history of overseeing operations and personnel in the automotive service departments. Experienced in developing and implementing customer service strategies, training and coaching staff and creating effective policies.

• Automotive Diagnostics
• Customer Service
• Team Supervision
• Problem Solving
• Inventory Management
• Staff Training
• Organizational Skills
• Managing daily operations in the automotive service department
• Providing exceptional customer service
• Analyzing and identifying customer vehicle problems and providing appropriate solutions
• Overseeing inventory management and ordering of supplies and parts
• Leading and setting goals for automotive service staff
• Conducting regular staff performance evaluations
• Managing customer service policies and ensuring compliance
• Ensuring safety standards are adhered to and maintained
• Developing customer service strategies and setting customer service goals

Experience 7+ Years

Automotive Service Manager Resume with 10 Years of Experience

A highly- experienced automotive service manager with 10 years in the industry. An adept leader with exceptional problem- solving and organizational skills, able to successfully manage teams and large- scale operations. A strong advocate of customer satisfaction and loyalty, with a solid background in customer service and business development. Proven to successfully train and develop staff, while maintaining high- quality standards and customer satisfaction.

• Customer service
• Problem solving
• Organizational skills
• Team management
• Business development
• Staff training
• Leading staff and managing operations for automotive service department
• Organizing and coordinating the scheduling of customer service appointments
• Developing relationships with customers and providing support
• Creating and developing training programs for automotive service staff
• Ensuring customer satisfaction and maintaining high- quality standards of service
• Analyzing revenue and costs, and providing reports to senior management
• Developing strategies to increase customer loyalty and boost revenue

Experience 10+ Years

Level Senior Manager

Education Master’s

Automotive Service Manager Resume with 15 Years of Experience

Dynamic professional with fifteen years of experience in automotive service management. Possess a comprehensive understanding of automotive operations, customer service, and general service operations. Proven ability to effectively manage teams and increase customer satisfaction. Possess excellent communication, problem- solving, and organizational skills with a high degree of accuracy and attention to detail.

• Project Management
• Service Operation
• Quality Control
• Automotive Repair
• Negotiation
• Provided quality customer service and managed customer inquiries
• Maintained accurate records of service operations
• Conducted daily inventory management of parts and supplies
• Developed and implemented procedures for efficient and cost- effective vehicle repair and maintenance
• Scheduled and coordinated repairs and maintenance services
• Coordinated with vendors to maintain adequate stock of parts and supplies
• Enforced company policies and industry standards for automotive service
• Monitored customer feedback and implemented customer service initiatives
• Established customer relations and handled customer complaints
• Conducted interviews, trained and managed a team of automotive technicians
• Analyzed and addressed problems in the service process

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a Automotive Service Manager resume?

A Automotive Service Manager is responsible for overseeing the daily operations of a service department for a car dealership. They are expected to ensure customer service, compliance with regulations, and the overall financial health of the service department. When crafting a resume for such a position, there are certain elements that should be included in order to stand out to potential employers.

• Summary: A brief overview of your experience in the industry, emphasizing your accomplishments, successes, and skills that are applicable to the role.
• Education: Include any relevant degrees, certifications, or other qualifications that you have earned in the automotive industry.
• Experience: Detail the automotive experience you have acquired over the years, including the positions you have held, the companies you have worked for, and the accomplishments you achieved in each role.
• Skills: Include the technical and managerial skills that are essential to the role, such as customer service, financial management, and problem solving.
• Achievements: Highlight any awards or recognition that you have received for your work in the automotive field.

By including these elements in your resume, you can show employers that you are the best candidate for the Automotive Service Manager role.

What is a good summary for a Automotive Service Manager resume?

An Automotive Service Manager is responsible for managing a team of automotive service technicians, overseeing service operations, resolving customer inquiries and complaints, and ensuring all service operations are running efficiently and effectively. A good summary for an Automotive Service Manager resume should include highlights of the candidate’s experience in managing a team, administering employee training and motivation, diagnosing automotive problems, and ensuring customer satisfaction. The summary should also emphasize the candidate’s knowledge of automotive systems, technical skills, and strong customer service skills. Additionally, the summary should mention the candidate’s ability to work under tight deadlines and handle multiple projects simultaneously.

What is a good objective for a Automotive Service Manager resume?

A good objective for a Automotive Service Manager resume should highlight the skills and qualities that make you a valuable asset for the organization. It should also demonstrate your qualifications, experience, and motivation for the job.

Here are some examples of objectives for an Automotive Service Manager resume:

• To utilize my 10+ years of experience in the automotive service industry to manage and lead a team of technicians to improved customer satisfaction, increased efficiency, and reduced costs.
• To provide excellent service and customer support utilizing my knowledge of automotive diagnostic technology, repair techniques, and my strong organizational and interpersonal skills.
• To manage a team of technicians to produce high quality service and customer satisfaction, while ensuring that all safety and repair standards are met.
• To leverage my experience in the automotive service industry to provide high quality service and customer satisfaction while increasing efficiency and reducing costs.
• To lead and motivate a team of technicians to maximize customer satisfaction while maintaining the highest safety and repair standards.

How do you list Automotive Service Manager skills on a resume?

When creating a resume for an Automotive Service Manager position, it is important to include the skills needed to perform the job effectively. Automotive Service Managers typically handle customer service, administrative, and technical tasks. To ensure that your resume stands out from the crowd, here are some Automotive Service Manager skills to include:

• Excellent Customer Service: Automotive Service Managers are responsible for consistently providing exceptional customer service. Being able to communicate effectively with customers and handle any customer service issues is essential.
• Technical Knowledge: An Automotive Service Manager should possess a comprehensive understanding of automotive repair and maintenance services. Knowledge of the latest automotive technology and engineering principles is important.
• Problem-Solving: An Automotive Service Manager is expected to be able to identify and solve any automotive problems that come up. A successful Automotive Service Manager will be able to think critically and troubleshoot any issues.
• Organizational Skills: Automotive Service Managers must be able to manage and coordinate the day-to-day operations of the service department. Being able to prioritize tasks and manage the workflow of the service technicians is critical.
• Time Management: An Automotive Service Manager must be able to handle multiple tasks while ensuring that service deadlines are met. Being able to work efficiently and manage time wisely is essential.
• Leadership: Automotive Service Managers are responsible for leading and motivating service technicians. Being able to give clear direction and handle personnel issues is important.

By listing these skills on your resume, you can show employers that you have what it takes to be an effective Automotive Service Manager.

What skills should I put on my resume for Automotive Service Manager?

When applying for an Automotive Service Manager position, it’s important to highlight your customer service, sales, and technical skills. Here are some key skills that you should include on your resume to demonstrate you have the knowledge and expertise for this role:

• Customer Service: Automotive Service Managers need to be able to provide excellent customer service to ensure customers are satisfied with their service. This includes being able to listen to customer needs and provide solutions to their problems.
• Sales: As an Automotive Service Manager, you need to be able to upsell customers on additional services or products. This requires good communication and sales skills.
• Automotive Knowledge: Automotive Service Managers should have a deep knowledge and understanding of automotive systems and components. This includes being able to identify issues with vehicles and provide efficient solutions.
• Technical Skills: You should highlight your proficiency with automotive tools and software such as diagnostic tools and customer relationship management software.
• Organization: Automotive Service Managers need to be able to stay organized and on top of customer requests and manage the schedule of technicians. This requires strong organizational skills and the ability to multi-task.
• Leadership: Automotive Service Managers need to be able to lead a team of technicians and ensure tasks are completed accurately and on time.

Highlighting these skills on your resume for an Automotive Service Manager position will help you stand out from other applicants and demonstrate your experience and qualifications for the role.

Key takeaways for an Automotive Service Manager resume

If you are an Automotive Service Manager looking for a new job, there are some key takeaways you should consider when writing your resume. Here are five key takeaways for an Automotive Service Manager resume.

• Highlight Your Technical Skills: Automotive Service Managers must be knowledgeable in repairs and maintenance of all types of vehicles. Make sure your resume demonstrates your technical skills, such as experience diagnosing and repairing vehicles, as well as proficiency with specialized tools and equipment.
• Show Your Customer Service Skills: Automotive Service Managers must be able to interact with customers and provide them with the best service possible. Make sure your resume reflects your customer service skills, such as your ability to communicate effectively and build rapport with customers.
• Demonstrate Your Leadership Skills: Automotive Service Managers must be able to lead a team of technicians and ensure that the work is completed to a high standard and on time. Make sure your resume showcases your leadership skills, such as your ability to delegate tasks and motivate workers.
• Show Your Management Skills: Automotive Service Managers have to manage a service center, including scheduling, budgeting, and handling customer complaints. Showcase your management skills, such as your ability to manage a team and coordinate multiple projects.
• Include Your Automotive Certifications: Automotive Service Managers need to be certified in order to work in this field. Make sure your resume includes any automotive certifications or degrees you have.

By following these key takeaways for an Automotive Service Manager resume, you can ensure your resume stands out from the competition and shows potential employers that you are the right fit for the job.

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Automotive Service Manager Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the automotive service manager job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

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• Analyzing the business to determine shortfalls and developing action plans to improve performance
• Hires, trains, motivates, counsels, and monitors the performance of all service department staff
• Assist with training sales personnel
• Review P.M.A.’s with technicians to verify that the recommended work is accurate
• Run store in the manager’s absence
• Setting a clear vision and goals for the Service Department to achieve targeted performance
• Engaging and motivating the team to achieve key goals, performance expectations and AutoNation best practice processes
• Assist manager in the daily operations of the store
• Assist Manager in the daily operations of the store
• Assist in making schedules for employees
• Interview and assist in hiring and termination of auto technicians and general service technicians
• Assist in completing time cards
• Distribute work to technicians in a fair manner to ensure the shop is running efficiently
• Strong work ethic
• Other duties to be determined by management
• Motivate, train, develop and reward employees
• Attend manager meetings and conduct service dept. meetings
• Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner
• Oversee the service department, technicians, service advisors, service call center, valet, detailers and service lane
• Forecast goals and objectives for the department and strive to meet them
• Handle & resolving customer complaints

4 Automotive Service Manager resume templates

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• Engages associates through training, building relationships, and expectation setting/follow-up to deliver and beat company expectations by holding associates accountable to their results and recognizing and celebrating their successes
• Plans, communicates/trains, delegates and follows-up on key responsibilities to the Auto Center management team to ensure smooth flow of day to day operations as well as special events within the district. Communicates clearly, concisely and accurately in order to ensure effective operations at the Auto Center and district level
• Monitors and manages district-wide management staffing levels. Ensures management-level partner development and talent acquisition in order to achieve and maintain district operational requirements. Ensures the right person is in the right position
• Utilizes integrity, honesty and empowerment supporting the Sears Automotive team promise of "We do What's Right Every Time"
• Ensures all operations are executed properly and process followed in accordance with direction including: initial contact with all members/customers, vehicle inspections, vehicle analysis execution, providing/explaining solution options, delivering services, staying in compliance with process and policy and customer/member follow up and experience to provide profitable sales and outstanding member experiences
• Drives the implementation of company programs by motivating and supporting the store management team within the district to develop and implement action plans that meet operational and organizational objectives
• Reviews Auto Center key business indicators within the district to identify concerns and opportunities for improvement in order to provide coaching to the store management team to take action and achieve operational goals
• Regularly visits the Auto Centers in the district, ensuring that they are operating to Sears Automotive standards; training staff, demonstrating best practices, following safety guidelines and continuously improving. Aids in development and constant follow up on Auto Centers & teams that are not meeting expectations. Conducts follow-up visits where necessary to ensure corrections/improvements have been made to areas cited in previous visits
• Performs supervisory functions, including but not limited to, making employment decisions regarding hiring, promoting, demoting and terminating, conducting performance appraisals and coaching and developing associates

Coggin Automotive Service Manager Resume Examples & Samples

• Prepare and administer an annual operating budget for the service dept
• Continue to maintain Asbury’s value, quality, and integrity
• Experience with ADP or other automotive software
• Must be able to manage in a fast paced work environment

Monro Automotive Service Manager Resume Examples & Samples

• Run store in the manager’s absence
• Oversee the unloading of trucks and be responsible for verifying the delivery
• Review P.M.A.’s with technicians to verify that the recommended work is accurate
• 5+ yrs sales/service management experience preferably in automotive service
• Background check

Automotive Service Manager Resume Examples & Samples

• Customer interaction, both in selling and customer service
• Share in the responsibility for the store’s success. Accountable for store results in the manager’s absence
• Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws
• 5+ yrs Sales/Service Management Experience preferably in Automotive Service
• Minimum of 2 years of experience with Vehicle Repairs
• Strong Customer Service orientation and a High Level of Professional Integrity
• Motivate, train, develop, and reward employees
• Forecast sales, gross profits, and expenses
• Observe, encourage, and inspire advisors to secure customer loyalty
• Attend manager meetings and conduct weekly service dept. meetings
• Maintain an at or above national average CSI score and follow up with all guest issues or concerns to ensure customer satisfaction
• Train all advisors, technicians and valets on dealership procedures
• Manage technician productivity, work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner
• Interact with outside vendors and other dealership management
• Develop and execute effective customer relations policies
• Continue to maintain Berkshire Hathaway Automotive’s value, quality, and integrity
• At least 3-5 years of Automotive Service Management experience
• Experience as a technician or good technical aptitude
• Broad knowledge of new vehicle technologies and mechanical operations
• Must be able to manage a team, motivate and develop
• Ability to be analytical, problem solve and multi-task
• Self-motivated enthusiastic presence in a team environment
• Teammate Retention
• Customer Satisfaction & Retention
• Serving Customers’ Automotive Service Needs
• Creating Results for Teammates, Customers, and the Company
• Managing the business in accordance with AutoNation and manufacturer requirements and processes
• Driving the business through a high-level of involvement in the day-to-day operations
• Customer Care Director
• Other Corporate or Region support role
• 3+ yrs Sales/Service Management Experience in Auto Service
• Able to explain and sell Auto Services, Products and Needed Repairs to customers in a friendly, understandable manner
• Strong Customer Service skills and a High Level of Professional Integrity
• Excellent customer relations and communication skills
• Thorough understanding of the independent automotive repair market
• Strong focus on quality and customer satisfaction
• Current technical skills
• Ability to work independently and effectively manage a team of certified technicians

Related Job Titles

Automotive Service Manager Resume Samples

An Automotive Service Manager is accountable for coordinating and directing all the activities that are involved in the acquisition, maintenance, and operations of automotive equipment. A successful Automotive Service Manager Resume emphasizes on job description such as coordinating the work of auto personnel, supervising the staff, conducting research or testing procedures, making that the vehicle complies with environmental laws and regulations, evaluating the maintenance cost, solving customer complaints , ordering parts or supplies, preventing operational delays during repair works, hiring and training new staff, and assuring maximum maintenance efficiency to customers.

Employers prefer their Automotive Service Manager ‘s to possess immense technical and general skill sets which may include some or all of the following – sound mathematical, computer and reasoning skills, familiarity with the parts and procedures of the automotive and its running, supervisory ability and quick analytical thinking capacity. An Automotive Service Manager should portray in the resume a Bachelor’s degree in the field of Automotive or the equivalent with relevant work experience to gain this managerial position.

• Resume Samples
• Automotive Service Manager

Automobile Service Manager Resume

Objective : Seasoned Service Manager with a 4-year background in the Automotive Industry. Core competencies include strong sales skills, quality control, and employee motivation as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Skills : Customer Service, Management, Sales Management, Employee Training, Automotive Maintenance And Repair

Description :

• Supervised a team of automotive technicians and handled human resource needs.
• Managed and established profit margins of products and labor times for services performed.
• Trained and placed assistant managers for managers positions throughout Connecticut.
• Vehicle reconditioning goals. Hire/train/develop automotive service professionals.
• Create purchase orders, research and order parts for vehicle repairs based on quality, warranty, labor coverage, and price.
• Contemplated several computer diagnostic solutions for the client's current vehicle in the service bay for review, and go over the customer's options available.
• Increased service department gross dollars and decreased expenses resulting in profitability year over year.
• Lead by example by providing extraordinary and truly exceptional service to maintain and increase overall customer service and customer retention.

Automotive Service Manager Resume

Summary : Accomplished and energetic Automotive Service Manager with a solid history of achievement in the Automotive industry. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Management, Achievement, and Decision making.

Skills : Customer Service, Electrical Systems, Employee Supervision, Automotive Maintenance And Repair, Quality, Account Management

• Plan, organize or manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements.
• Collaborate with other managers or staff members to formulate and implement policies.
• Direct activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
• Manage other ASE certified mechanics and ensure that the work is performed correctly to satisfy customers.
• Test drive vehicles, and test components and systems using equipment such as an infrared engine.
• Confer with customers to obtain descriptions of vehicle problems, and to discuss work to be performed on the vehicle.
• Repair and service air conditioning, heating, engine-cooling, and electrical systems.

Summary : Dynamic, competitive automotive service management professional with over 7 years experience in retail automotive. Innovative with proven management, sales, advertising, and marketing skills. Broad-based experience in retail, wholesale and service environments. Offering exceptional skills in directing and coordinating the activities of auto service personnel to ensure delivery of exceptional customer services.

Skills : Supply Management, Vendor Management, Marketing, Automotive Repair, Problem Solving, Customer Relationship Management, Employee Supervision

• Gauge which service technician will be suitable for each situation and assign him or her accordingly.
• Oversee the work of automotive service technicians to ensure that they are working in sync with company protocols and guidelines.
• Gauge technician training requirements and ensure that appropriate training plans are created and implemented accordingly.
• Create and maintain effective liaison with equipment and supplies vendors and suppliers, to ensure timely and accurate delivery of both.
• Check received supplies and equipment to ensure that they conform with standards, and ensure that they are properly stored.
• Oversee the inventory of supplies and ensure that any low stock situation is handled immediately.
• Create and implement marketing plans to increase the service facility’s clientele and market share in the industry.
• Maximize facility revenue by attracting clients and increasing the value of each service job.
• Develop and implement promotional campaigns to encourage vehicle owners to choose our service facility.
• Assist technicians in handling difficult or challenging service jobs by providing insight and support.

Assistant Automotive Service Manager Resume

Summary : Assistant Automotive Service Manager who employs a strong work ethic and the latest technology to every repair project. Employs great communication skills to relay complex problems to customers.

Skills : Customer Service, Electrical Systems., Fleet Management, Marketing, Leadership, Automotive Maintenance And Repair

• Schedule appointments based on customers request and job to be performed.
• Properly delegate work to correct technician with skillset required to complete the job.
• Educate customer on tire classes designs designations giving knowledge and assistance in selecting the correct tire for their application.
• Maintain an inventory of new passenger and light truck tires based upon reports and sales in the area.
• Assist less experienced technicians with procedures to diagnose and repair.
• Maintain inventory of mechanical parts needed for repairs and maintenance.
• Created inspection forms for mechanical repairs to ensure consistency and accuracy of repairs and evaluations.
• Maintained direct contact with the business owner of day to day operations and sales.
• Led my team to largest gross profit year that business had ever accomplished.
• Assisted in the training and certification of multiple apprentice technicians.

Objective : I have experience in various aspects of the automotive field working closely with cross functional teams, customers, and vendors. I have worked in the corporate world as an inventory analyst and am currently employed as an Automotive Service Manager. Now am seeking a new opportunity to further develop my skills and grow as a professional.

Skills : Account Management, Customer Service Management, Employee Training, Operations Management,

• Maintain customer relations to ensure long-term growth in sales and profits and retain customers.
• Assisted service advisors with overflow, scheduled service appointments, performed walkarounds with a client for service check-in. Provided alternate transportation if needed.
• Quickly reverse the downward spiral in revenue levels with innovative sales techniques.
• Train new and existing staff on day-to-day operations and specific job duties.
• Review applications, schedule and conduct interviews, hire and terminate when necessary.
• Deliver detailed estimates to customers after completing an initial inspection/ diagnosis.
• Manage the part inventories to improve job time completions and maintained vendor.
• Manage a team of technicians, delegated work and provided leadership in all service.
• Ensure that customer and employee areas were kept clean and organized.

Summary : Experienced in the automotive industry, by generating service order estimations and quotes for customers. Able to schedule appointments; maintain an organised schedule. Ability to conduct post-repair follow up; resolve customer complaints. Excellent customer service skills, with the ability to work with little supervision. Driven to succeed in a fast-paced, high-volume environment.

Skills : Customer Service, Automotive Buyer, Estimating Repairs, Parts Ordering, Problem Solving, Time Management, Employee Management

• Assigned workers to perform activities, such as service appliances, repair and maintain vehicles, and install machinery and equipment.
• Conferred with personnel, such as management, engineering, quality control, customers, and workers representatives to coordinate work activities and resolve problems.
• Monitored operations, and inspected, tested and measured completed work, using devices, such as hand tools, gauges, and specifications to verify conformance to standards.
• Computed estimates and actual costs of factors, such as materials, labor, and outside contractors, and prepare budgets.
• Completed and maintained reports, such as time and production records, inventories, and test results.
• Established and adjusted work methods and procedures to meet production schedules, using knowledge of capacities of machines, equipment, and personnel.
• Recommended measures, such as procedural changes, service manuals revisions, and equipment.

Headline : Results-focused Automotive Service Manager with a lifetime of tenure within the automotive and racing industry seeking to bring experience, work ethic, and enthusiasm to a progressive organization. Solutions-oriented troubleshooter and equipment/vehicle repair expert adept at identifying and resolving issues to improve vehicle life and functionality.

Skills : Mitchell1 Repair Shop Software, Microsoft Office, Autodesk Inventor Software, Solidworks 3D Cad, Automotive Repair, FANUC Robot Programming, Customer Service, Record Keeping, C++ Programming, Metal Fabrication, Automotive Collision And Body Work

• Ascertains vehicle problems by listening to customers description of their issues and recording the problems in Job card.
• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
• Consulted with customers at the time of write-up to collect information so technicians can properly diagnose the problem, dispatched work to technicians based on ability.
• Develops estimates by costing materials, supplies, and labor; calculating customers payment, including deductibles.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Maintains automotive records by recording problems and corrective actions planned.
• Conduct regular physical and practical audits to ensure quality and safety requirements are in compliance.

Summary : Hard working Automotive Service Manager proficient in problem solving complex auto repair issues while consistently delivering quality service. Service Advisor who employs a strong work ethic and is focused on quality and customer satisfaction. Employs great communication skills to relay complex problems to customers.

Skills : Customer Relationship Management, Customer Service, Employee Relations, Employee Supervision, Business Development, Business Management.

• Managed the operation from research of vehicle to the procedures and monitoring of the job from completing a parts distributor pricing to advising the technician through the complete job, to the extent of a customer ride along.
• Prepare accurate and detailed repair orders that describe customer concerns.
• Answer multiple line telephone system and call customers to advise of any services needed, close the sale and schedule appointments.
• Resolve customers billing and or service concerns complaints or direct to appropriate department to resolve and follow through to completion.
• Log in customers transactions and interactions on a daily basis for follow up reports and customer retention.
• Complete all invoices written from start to finish by finalizing billing.
• Periodically visit area businesses to put a face to the voice and establish a customer base for potential sales.

Headline : Reliable Service Manager with more than 13 years in automotive mechanics. Punctual, organized and skilled in all areas of auto repair. Enjoys motivating and inspiring associates to be the best they can be.

Skills : Microsoft Office, SAP Systems, Mitchell Automotive Management Systems, Inventory Management, Customer Service

• Responsible for all aspects of service operations pertaining to sales, gross profit, customer service to include ensuring the customer experience, by upholding customer satisfaction standards.
• Monitoring of profitability, growth, productivity, housekeeping standards, and operational compliance.
• Taking appropriate action to identify and correct staff non-compliance and/or non-achievement.
• Inspiring and developing service team to achieve said goals in a manner that is in line with operational standards.
• Conducting and participating in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrication, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.
• Producing and maintaining a safe and healthy work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
• Primary key carrier responsible for detailed opening and closing responsibilities including bank deposits.

Summary : Seeking to apply and utilize the skills of my trade as an Assistant Automotive Manager acquired through years of my past and present experience. I am also a highly talented Automotive Technician with huge experience in performing skilled mechanical work in maintenance and repair in the automotive industry.

Skills : Hand Tools And Pnuematic Tools, Pallet Jack, Computer, Problem Solving, Automotive Maintenance And Repair

• Director of operations in parts and service. In charge of directing day to day operations with a staff of approximately 75 employees.
• Dealt with ownership directly to increase sales in service as well as maintain a high gross profit margin. Continues customer service index (CSI) over 90%.
• Trained and specialized in managerial duties and led the department from red to the black within a year. Maintained a steady gross profit in customer pay consistently above 85% with banner months throughout the fiscal year.
• Manage the service department effectively by scheduling associates, service appointments and organizing workflow to deliver quality work on time to customers.
• Built repeat business and customer loyalty by ensuring highest quality repairs and educating/ problem solving with customers on technical issues.
• Engage immediately with customers, acknowledging regular clientele, and pricing service repairs and new products.
• Encouraged preventive maintenance service to keep their vehicles running at peak performance.

Table of Contents

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Automotive Service Manager Resume Sample

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Work Experience

• Develops yourthe Auto Center team within the district to deliver legendary customer experiences in all stores by building a culture of superior member/customer satisfaction and service
• Ensures consistent, professional, and superior process execution in each District Auto Center to provide the same level of experience every time, with every member/customer, at every location
• Combines in-depth automotive repair knowledge with exceptional people skills to manage and set the example for superior member/customer relationships and commerical business support
• Automotive Industry and Service Experience
• Successful people management and engagement
• Inspirational Leadership abilities & experience with strong talent/performance management and associate engagement
• Excellent written communication, verbal communication and presentation skills
• Effectively multi-task, prioritize and demonstrate urgency and creativity
• Strong skills for process execution and financial/business/P&L acumen and situation assessment
• Effective influencer and negotiator with Members/Customers, Peers, Associates, and all Levels of Management
• Work with the Parts Manager to ensure a timely turnaround of parts needed for internal jobs
• Continue to maintain Asbury’s value, quality, and integrity
• Leading, training and motivating service team
• Consistently providing superior customer service
• Generating results for customers, service team and your store
• All aspects of store operation, including profit and loss
• Yrs sales management experience preferably in automotive service
• Build teammate Capability and Retention
• Build Teammate and Customer Satisfaction & Loyalty
• Provide Tire and Auto Products and Services
• Automotive repair experience
• Greet every customer that enters our facility with hospitality and the highest level of respect
• Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand
• Manage the store’s workflow in an effective and efficient manner

Professional Skills

• A competitive salary of $48,000 to $52,000/year, depending on experience
• 4-10 yrs experience working in the service department as a Service Manager of an automotive dealership
• Possess the ability to consistently and effectively sell our services without jeopardizing honesty and integrity
• 3+ yrs Sales/Service Management Experience in Automotive Service
• Auto service technical experience
• Ervice manager or writer experience
• 4+ yrs sales/service management experience preferably in automotive service

How to write Automotive Service Manager Resume

Automotive Service Manager role is responsible for automotive, software, reporting, compensation, training, retail, commercial, maintenance, drivers, inventory. To write great resume for automotive service manager job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Automotive Service Manager Resume

The section contact information is important in your automotive service manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Automotive Service Manager Resume

The section work experience is an essential part of your automotive service manager resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous automotive service manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular automotive service manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Automotive Service Manager resume experience can include:

• 2+ yrs sales/service management experience preferably in automotive service
• 3+ yrs Sales/Service Management Experience in Auto Service Field
• 3+ yrs sales/service management experience preferably in automotive service
• Supervise and mentor all technicians at a level normally acquired through at least two (2) years of previous automotive supervisory experience
• Presenting, selling and CLOSING needed services and maintenance to customers
• Provide exceptional customer service by listening to customer concerns, asking the appropriate questions, and finding the best possible solutions

Education on an Automotive Service Manager Resume

Make sure to make education a priority on your automotive service manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your automotive service manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Automotive Service Manager Resume

When listing skills on your automotive service manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical automotive service manager skills:

• Maintains good working relationship with factory(s)
• Demonstrated success in retail sales management
• A proven ability to lead and drive business
• Three to Five years of experience in an auto repair facility
• STRONG WORK ETHIC, WINNING ATTITUDE, AND DESIRE TO WIN
• Five or more year’s management experience in an automotive service department

List of Typical Skills For an Automotive Service Manager Resume

Skills for monro automotive service manager resume.

• Automotive service industry experience is required
• Experience with Automotive parts, terms, vehicle models, and proper repairs
• A strong desire to help people
• Serving Customers’ Automotive Service Needs
• Oversees inventory control, including managing vendor relations and approving all purchases and stocking activities
• Supervises technicians and other employees at the center. This includes employee relations, hiring, firing, disciplining, and scheduling
• The willingness to be heavily involved in the staffing, training and development of a winning team

Skills For District Automotive Service Manager Resume

• Maximizes sales and profitability by maintaining and scheduling appropriate work loads according to operation hours and employee availability
• Schedules and conducts ongoing training sessions, utilizing outside resources if needed and approved by senior management
• Assist in handling and resolving customer issues
• Oversees training and supervising of service department employees
• Manages the profit and loss of the center, including expense control, pricing structure, and mark up of parts
• Assist in managing your store’s budget and finances
• Brake, steering and suspension services

Skills For Coggin Automotive Service Manager Resume

• An honest and caring approach to car repair services
• Maintain a high Customer Service Index (CSI) rating
• Show a commitment to providing the highest quality of customer service
• Assists in diagnosing vehicle problems
• Works with upper management and Human Resources to make service department hiring and discipline decisions
• Manages all customer relations and ensures that employees are providing above average customer service
• Investigates and resolves all customer disputes, including warranty issues
• Tracks employee productivity using management software
• Assists technicians with diagnosing and repairs if needed

Skills For Automotive Service Manager Resume

• Guest interaction, both in selling and customer service
• Use the phone in a professional manner, always with the intention of creating a long term relationship between the store, yourself and the customer
• Directs, coordinates, and participates in performing customer service activities as dictated by work load
• Continue to maintain Berkshire Hathaway Automotive’s value, quality, and integrity
• Provide customers with professional and educated recommendations on tire purchases as well as repair and maintenance needs
• Battery and electrical services
• Able to explain and sell products and needed repairs to customers in a friendly, understandable manner
• Able to explain and sell products and repairs to customers in a friendly, understandable manner
• Pre-employment drug test, physical exam and background check required
• Sales management preferably in automotive
• Insure that all work is performed to proper specifications
• Directly supervises 3 to 10 employees in the facility. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
• Automotive repair experience in a shop
• Consistently meet departmental production objectives
• Recruit, hire and train quality people in all service positions
• Answers technical questions about vehicle problems, warranties, services, and repairs
• Orders parts and tools as necessary
• Assist with oversight of the fleet drivers based out of the center
• Ensures the safe operation of the center according to company guidelines and all federal, state, and local regulations. This includes conducting monthly safety meetings
• Prepares and analyzes statistical reports and utilize this information in managing trends and profitability
• Continually develops plans, programs, and promotions to increase production and customer service satisfaction levels
• Assists service writer in the preparation of estimates and work orders
• Makes recommendations for advertisements if needed
• Makes recommendations to senior management about center operations as needed
• DESIRE TO WIN AND A RECOD OF CAREER SUCCESS
• Oversees facility maintenance
• ASE certifications desired
• 5 day work week
• Run store in the manager’s absence
• Share in the responsibility for the store’s success. Accountable for store results in the manager’s absence
• Review P.M.A.’s with technicians to verify that the recommended work is accurate
• Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws
• Assist store manager in the daily operations of the store
• Share in the responsibility for the store’s success. Accountable for store results
• Review P.M.A.s with technicians to verify that the recommended work is accurate
• Love your neighbor as yourself
• Maintain a positive attitude and team atmosphere at all times
• Supervise and direct employees
• Prepare business goals for each year

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