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Customer Service CV Personal Statement Examples

Last updated : 31 January 2019

By Guest Author

If you are in a Customer Service role or seeking a new customer service role then your personal profile needs to be all about your experience in this area. There are many environments where people work in customer services and you need to make sure that you set yourself apart from the others and have slightly different skills.

To see an example personal profile, please see the below example you can use as a guide:

Related :  CV Personal Profile Example for Student

CV Personal Profile Example for Customer Service

I have X years experience of working in a Customer Service/Relations environment and I feel that throughout the years I have perfected my communication skills and ways of dealing with customers. I enjoy the variety of working with customers and I thrive on the challenges that this also brings when dealing with difficult customers or difficult situations such as complaints, returns when not warranted etc.

I like to work in a methodical and organised manner through using lists and keeping accurate records and logs so that I know where I am up to with my calls and customers and who I need to get back to and by what date etc. I think giving good customer service is very important and I like to ensure that I listen to my customer’s needs and requirements as well as being able to fulfil my duties as a Customer Service Assistant.

I am professional in my work, I pay great attention to detail and I remain calm and structured in my approach to my customers. I have gained enough experience to be able to deal with complaints and problem cases and I remain enthusiastic at all times.

I am now seeking more responsibility and feel that I am at a point where I can manage more customer accounts or manage a team of assistants and I am eager to continue progressing my career within customer services which I enjoy. I have achieved (any customer service awards internally or courses or anything that you are proud of).

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Guide to Excellent Customer Service Personal Statement Examples

Table of Contents

As a customer service professional, you want to ensure that your resume and personal statement reflect the skills employers are looking for. Writing an effective personal statement is vital for presenting yourself as the perfect job candidate – and it’s not always easy.

Here is a guide on writing customer service personal statement examples that will help you get noticed by hiring managers.

What Is a Customer Service Personal Statement?

A customer service personal statement summarizes your professional experience, qualifications, and goals as they relate to the customer service field. It is typically included in a resume or application form and should be tailored to the job you’re applying for.

What to Include in a Customer Service Personal Statement?

When writing a customer service personal statement , it is important to highlight your strengths and relevant experience. Utilizing keywords from the job description can help you demonstrate that you understand the role and what they expect of you. Ensure to include any customer service skills or qualifications in the job advertisement.

To get started, consider writing down some points about yourself and how they relate to the job:

• Your previous customer service experience
• Your communications skills
• Areas where you have gone above and beyond for customers
• Positive feedback from customers or employers
• Any awards or certifications related to customer service

Once you have gathered all this information, you can begin writing your customer service personal statement. Focus on demonstrating that you are a trustworthy and reliable employee passionate about providing exceptional customer service.

Tips on Crafting an Engaging Customer Service Personal Statement

1. start with a strong introduction.

Your introductory paragraph should clearly explain who you are and what’s unique about you as a customer service professional. Make sure it’s concise but gives enough information about yourself so that employers know why you’re the best candidate for the job.

2. Focus on Your Strengths

When writing your customer service personal statement, highlight any unique skills or qualities you have that would benefit the position. Showcase your ability to think on your feet, problem solves, handle customer complaints, and adapt quickly in a fast-paced environment.

3. Include Relevant Experience

When discussing your professional history, include any experiences related to customer service. For example, if you’ve previously worked in retail or hospitality, mention it, as this will demonstrate your familiarity with customer interactions.

4. Show Enthusiasm for the Job

You want employers to know that you’re passionate about customer service. So try and include some excitement in your statement by showing off your eagerness to learn and grow in the field. Make sure that hiring managers can see that you’re motivated and ready to hit the ground running.

5. Proofread Your Statement

Once you’ve finished writing your customer service personal statement, take a step back and double-check for any mistakes or typos. Everything must be spelled correctly, as hiring managers often look for attention to detail when reading through applications.

Customer Service Personal Statement Examples

If you’re finding it hard to start your statement, here are some customer service personal statement examples to inspire you:

 “I am an experienced customer service professional with over five years of experience in a call center setting. I have extensive knowledge of customer relations best practices and possess excellent communication skills. As a passionate customer service representative, I thrive in fast-paced environments and take great pride in providing exceptional customer experiences.”

“I have a degree in hospitality management and two years of retail experience. This makes me confident to say that I have the ability to provide top-notch customer service each and every time. My friendly demeanor and acute problem-solving skills make me an ideal candidate for any role in customer service. I am sure to be an asset to any team and look forward to the opportunity of joining your organization.”

“I have a dream for helping people and believe that my diverse professional background makes me uniquely qualified for this role. From working in sales and hospitality, to managing customer relations in both corporate and retail settings, I’ve had plenty of opportunities. I use them to hone my interpersonal skills and learn how to deal with customers from all walks of life. I’m confident that my communication abilities will make me a great addition to your team.”

By following these steps, you can craft an effective customer service personal statement that will help you get noticed by hiring managers . Remember to highlight your strengths, including relevant experience and qualifications, and showcase why you would make a great employee. A well-written personal statement will make your resume more likely to stand out from the competition!

Abir Ghenaiet

Abir is a data analyst and researcher. Among her interests are artificial intelligence, machine learning, and natural language processing. As a humanitarian and educator, she actively supports women in tech and promotes diversity.

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How to Write a Customer Service Personal Statement

• CV Templates & Advice
• Customer Service

Have you found the perfect customer service job ? Stand out from other applicants by writing a winning personal statement for your CV.

Follow our expert advice and guidance to create a customer service personal statement that successfully presents your knowledge, skills and experience to create a fantastic first impression.

We recommend using this 100-150 words to provide examples of how you match the job specification and why you are the perfect candidate for this role. If you’re looking for further advice, check out our  how to write a personal statement guide .

What to include in your customer service personal statement

Why you’re applying for the specific role:.

• Mention why are you applying for this specific job role.
• List what appealed to you about the job description.
• Highlight any previous experience you have had in customer service.
• List the skills you already possess that relate to this specific role
• List any relevant subjects you have studied.
• List your School/College/University
• List your relevant qualifications.

Your customer service experience:

• Mention previous experience and role if applicable.
• Give examples of personality traits that make you a great candidate.
• Mention any key skills that relate to the industry.

Short Example:

A confident, reliable and enthusiastic individual, with previous customer service experience. I enjoy helping clients, customers and individuals, and solving any problems that they may have. I am a great communicator, over the phone, face to face and via email. I strive to work well under pressure and love to keep myself, and my workflow organised. As an experienced customer service advisor I take an enthusiastic approach, combined with a friendly, genuine dedication to customer satisfaction.

If you’re applying for customer service jobs, we recommend that you also check out our customer service cover letter template .

Related links

• How to Write a CV
• 4 Hobbies & Interests Employers Like to See on a CV
• How to Write a Personal Statement

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• Customer service CV examples

Landing a customer service job can be tough.

If you want to beat the competition, you need an impressive customer service CV to grab recruiters’ attention and stand out from the crowd.

This guide (Which includes 3 customer service CV examples ) will show you step-by-step how you can create a winning customer service CV and get the job you want.

Guide contents

• How to write your customer service CV
• What skills do customer service staff need?
• Checking your CV

CV templates 

Customer service CV example

Build your CV now 

Customer service manager CV example

Bank customer service CV example

The above example CV should give you a good idea of how a customer service CV should look , and the type of information it should contain.

Now, I will explain how you can create your own CV tailored to your unique situation.

Structuring your customer service CV

The structure of your CV is extremely important because it will determine how easy it is for recruiters and employers to read your CV, and find the information they need.

A simple and logical structure will always create a better reading experience than a complex structure.

The infographic below gives a basic outline of how you should structure your CV, along with a few pointers on formatting and style.

CV structure summary

Add your contact details to the very top of your CV to ensure that recruiters can’t miss them when they want to call you in for an interview .

Head your CV up with an eye-catching profile that gives readers a nice summary of your abilities and acts as an elevator pitch.

List your work experience (this could also be voluntary work, placements or school projects if you don’t have any experience yet) in reverse chronological order.

Finish your CV by detailing your education along with any technical skills and vocational qualifications .

Some formatting tips..

• Keep your CV looking professional and easy-to-read by using a clean simple font along with a plain colour scheme.
• Break text up as much as possible to create the best reading experience for recruiters.
• Keep your CV under two pages in length to provide enough detail to impress readers without boring them.

Writing each section of your CV

Now, I will walk you through each section of your CV, and explain what content needs to be entered when writing it .

Name and contact details

Sitting at the very top of your CV, your name and contact details should take up minimum space on the page.

You should include…

• Your mobile telephone number so that recruiters can contact you quickly.
• Your email address – tip: use a professional sounding email address, and not an embarrassing one from your school days – [email protected] is fine, [email protected] is not.
• Your location such as Liverpool/Leeds/London

But you don’t need to include…

• Your full address – it’s too much information at this stage
• Your date of birth – hiring decisions are not based on age
• A photograph – Employers do not need to know what you look like – only what skills you have

If you want to hold recruiters’ attention, and really wow them when they open your CV, you must write a punchy profile at the top.

A profile is an introductory paragraph which highlights all of your most important skills and knowledge for customer service advisor roles.

Here is an example:

The type of things employers will want too see in your profile are:

• What kind of customer service skills do you have? Communication , product knowledge, interpersonal skills etc.
• What type of companies have you worked for? Retailers? Restaurants?
• What relevant qualifications do you have?

Use positive persuasive language throughout your profile and really sell yourself – don’t be afraid to brag a little.

Quick tip:  If you struggle with spelling and grammar, try our quick-and-easy CV Builder

Also, check out our customer service cover letter example.

Core skills section

A great way to ensure that recruiters don’t skip past your CV, is to add a core skills section.

A core skills section is simply a bullet pointed list split over two or three columns which reiterates your most valuable skills. It creates a snapshot of your abilities so that recruiters can get an instant idea of your offerings within seconds of opening your CV.

You can also swap these points around if you need to tailor your CV for a specific role.

For example a clothing store customer service role might require slightly different skills to an insurance call centre role, so you’d need to adapt your core skills accordingly.

Work experience

Detailing your work experience gives you a great opportunity to showcase your ability to apply your skills and knowledge in the workplace.

If you already have some customer service experience then great, you should try to highlight as much of it as possible in this section.

If you don’t have any direct work experience, that’s fine – you can also include unpaid experience such as volunteering , school work placements and even extracurricular activities here. Just include anything that will demonstrate that you have the necessary skills.

You should list your experience from latest role to oldest role, like this.

Structuring and writing your role descriptions

To prove your value as an employee, it’s vital that your roles are easy-to-read, well written, and demonstrate a broad range of customer service skills .

This example of a role description, gives you an overview of how your roles should be laid out.

Basic CV template

Now, let’s take a closer look at what should be included in each section.

Outline/Intro

The first line of your role descriptions should set the scene for readers and allow them to quickly understand who you work for (a small retailer? A big airline?), what environment you work in (shop floor? Call centre?) and what the overall aim of your job there is, in relation to serving customers.

“Customer facing role for global clothing retail chain working across 2 busy stores, ensuring all customer needs are met and driving sales of all products”

Responsibilities

List your responsibilities within your roles in short bullet points, so that busy recruiters can quickly skim through them. Detail all aspects of your role, and try to showcase as much of your customer interaction as possible. I will talk about the skills that customer service employers look for in a CV in the next section.

• “Serving customers at the till, processing transactions and dealing with enquires”
• “Handling complaints and resolving issues to ensure positive outcomes for the store and customers”
• Performing haircuts , shampoos and colours for female customers

Achievements

A really good customer service CV should contain plenty of impressive achievements that show you have gone the extra mile to help your customers and employers. Tag some achievements on to the end of your role descriptions to show recruiters the impact you make – and try to include numbers where possible

• “Resolved 95% of all allocated complaints within 4 day target timeline and won best barista of the month”
• “Sold over 300 units of luxury goods and awarded top regional sales award”

What do employers look for in a customer service CV?

Most businesses and public sector organisations require customer service staff, but there is an especially big demand within B2C organisations such as retailers, insurance firms, restaurants and leisure services etc.

Customer service requires a broad range of skills, here is a list of the most important ones that employers will expect to see in your CV.

• Meeting and greeting – The ability to make customers feel welcome and comfortable is essential in a customer facing role and extremely important to a company’s reputation.
• Transaction processing – Whether you take card details over the phone or handle cash over a till, dealing with customer transactions is a valuable skill.
• People skills – Customer service roles revolve around the customer, so it makes sense that your CV should showcase your ability to deal with people positively.
• Complaint handling – Unfortunately complaints will arise in any customer service role – but if you can demonstrate your ability to handle them well, and create effective resolutions for both the customer and employer, it will look great on your CV
• Sales – Customer service staff are on the front line of any company’s sales, so good sales skills are vital.
• Product knowledge – Customers will often have questions to ask before making a purchase, and a good customer service agent will have the ability to familiarise themselves with their employer’s products, and give out sound advice .
• Communication – written and verbal communication between customers colleagues and managers are required frequently in customer service work.
• Team work – Serving customers is a team effort, so give some examples of your ability to work within teams in your CV.

Education & qualifications

Add your education and qualifications to the bottom of your CV for completion. You should add your formal education such as:

As well as any specific customer service qualifications such as an NVQ in customer service.

Skills and experience tend to be more important in customer service environments, so there’s no need to go into much detail in your education section.

Interests and hobbies

Your hobbies and interests outside of work are an optional section and won’t always make a huge difference in a hiring decision.

However, there are two situations where they can influence a recruiter’s decision.

a) You have no experience

To compensate for a lack of work experience, you can use your interests as a means of showcasing your relevant skills. For example if you captain a sports team, that can demonstrate leadership, motivation and communication skills.

b) You have highly relevant interests

If you have interests outside of work that are directly related to customer service, then it’s definitely worth including them. For example, you might volunteer at a local event which requires you to deal with the public and utilise lots of customer service skills.

If you have popular interests such as eating out and going to the cinema, they are unlikely to have a big effect on a recruiters decision to call you – so keep them brief or omit them completely.

Finalising your customer service CV

Once you’ve used this guide to create your customer service CV, you should proofread it several times to ensure that there are no typos or grammatical errors. Nothing will scare off an employer more than a CV full of sloppy mistakes – it’s your professional marketing document, so it needs to be flawless.

With a punchy profile that really sells your most valuable talents, and well written role descriptions that are tailored to showcase customer service skills, you should have a winning customer service CV at your disposal.

You may also be interested in our waiter/waitress CV example .

Applying for roles

Once you have created your CV, don’t stop the hard work there.

Apply for plenty of customer assistant roles across the job websites, company career pages and LinkedIn. Maybe even set yourself a daily or weekly application target to ensure you stay on track.

To save time, create a cover letter template to use when sending applications. Don’t be deterred if you don’t get many responses to start with, keep preserving and adapting from feedback until you start seeing results.

More regions: Customer service resume (USA) | Customer service resume (Australia)

Customer Service Executive CV Example

Cv guidance.

• CV Template
• How to Format
• Personal Statements
• Related CVs

CV Tips for Customer Service Executives

• Highlight Your Customer Service Expertise : Mention any certifications or training in customer service management. Detail your experience in specific areas such as customer retention, complaint resolution, or customer relationship management.
• Showcase Your Achievements : Use specific examples and numbers to illustrate your impact, such as "Improved customer satisfaction ratings by 20%" or "Reduced customer complaints by 30% through effective issue resolution".
• Customize Your CV to the Role : Tailor your CV to match the job's requirements, emphasizing relevant skills and experiences such as team leadership, conflict resolution, or CRM software proficiency.
• Detail Your Tech Proficiency : List your proficiency in customer service software like Zendesk or Salesforce, and any experience with data analysis tools or social media platforms.
• Demonstrate Leadership and Communication Skills : Provide examples of how you've led customer service teams, improved communication processes, or implemented customer service policies and strategies.

The Smarter, Faster Way to Write Your CV

• Orchestrated a complete overhaul of customer service protocols, leading to a 30% increase in customer satisfaction scores and a 20% reduction in customer complaints.
• Implemented a new CRM system that improved customer data management and streamlined service processes, reducing average call handling time by 15%.
• Managed a team of 20 customer service representatives, fostering a high-performance culture that resulted in a 25% increase in team productivity and a 10% decrease in staff turnover.
• Introduced a customer feedback system that led to the identification and resolution of key service issues, improving overall customer retention by 20%.
• Collaborated with the sales and marketing teams to develop a unified customer communication strategy, resulting in a 15% increase in cross-selling opportunities.
• Conducted regular training sessions for customer service representatives, enhancing their product knowledge and communication skills, leading to a 10% improvement in first-call resolution rate.
• Managed a portfolio of key accounts, maintaining a 98% customer retention rate through proactive relationship management and problem resolution.
• Implemented a new ticketing system that improved the tracking and resolution of customer issues, reducing average resolution time by 30%.
• Played a key role in the development of a customer loyalty program that increased repeat business by 25% and significantly improved customer lifetime value.
• Exceptional Customer Service Skills
• CRM Systems Management
• Team Leadership and Development
• Customer Retention Strategies
• Cross-Functional Collaboration
• Training and Development
• Key Account Management
• Problem Resolution
• Implementation of Customer Service Protocols
• Development of Customer Loyalty Programs

Customer Service Executive CV Template

• Collaborated with [teams/departments] to improve [customer service area, e.g., response times, complaint resolution], demonstrating strong [soft skill, e.g., teamwork, communication].
• Managed [customer service function, e.g., call center, email support], optimizing [process or task, e.g., ticket handling, customer feedback] to enhance [operational outcome, e.g., customer satisfaction, brand loyalty].
• Implemented [system or process improvement, e.g., new CRM software, customer feedback system], resulting in [quantifiable benefit, e.g., 20% increase in customer satisfaction, 30% reduction in complaint resolution time].
• Played a pivotal role in [project or initiative, e.g., customer service training program, customer loyalty scheme], which led to [measurable impact, e.g., improved customer retention, increased customer satisfaction scores].
• Conducted [type of analysis, e.g., customer feedback analysis, service quality assessment], using [analytical tools/methods] to inform [decision-making/action, e.g., service improvement strategies, staff training needs].
• Key contributor in [task or responsibility, e.g., handling escalated customer issues, developing service protocols], ensuring [quality or standard, e.g., high service quality, adherence to company policies] in all customer interactions.
• Major: Name of Major
• Minor: Name of Minor

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CV FAQs for Customer Service Executives

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