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Research Analyst, Customer and Field Insights - AWS Sales, Marketing, and Global Services Operations
Job ID: 2787098 | Amazon Web Services, Inc.
DESCRIPTION
Amazon Web Services is hiring a research expert to design and implement research programs supporting AWS Sales, Marketing, and Global Services. Research is a key component to how we make data-driven decisions, and this is a unique opportunity to help shape how our sales organization delivers a world-class customer and employee experience. Key job responsibilities As a Research Manager in Customer & Field Insights, you will be responsible for implementing global research projects that shed light on business problems. You will share these insights with sales leaders to help them improve the customer experience. As a research subject matter expert, you will also work with teams across the company to advise on research design and quality. The ideal candidate has a strong record of building and executing high-impact research programs using primary and secondary research and data analysis. This position is perfect for someone with quantitative strength and an expert ability to use data to guide strategic decisions. You have strong business acumen and can view a situation from different points of view, from customers to account managers to sales leaders. You are comfortable with ambiguity and can make progress even with imperfect information. You support your ideas clearly with data, logic, and organization. A day in the life • Execute ongoing research programs and iterate to improve outcomes. • Support primary research targeting customers and our customer-facing employees and improve quality of research. • Provide guidance and best-practices for survey design and statistical analysis. • Design and implement new research projects that provide the sales organization with actionable customer and employee experience insights. • Design, develop, and implement mechanisms to deliver data, analysis, and actionable insights through performance dashboards and reports. • Work collaboratively to innovate on novel research techniques using AWS solutions About the team Customer & Field Insights delivers actionable insights about what AWS customers and employees need. We achieve this by executing research to inform the go-to-market strategy for AWS, deepen our understanding of the customer experience and the field experience, and deliver insights to the AWS teams that can act on this data. About AWS Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
BASIC QUALIFICATIONS
- BS/BA degree or equivalent experience. - 2+ years of experience in relevant field, such as market research (agency or client-side), UX research, management consulting, business intelligence, decision science, sales strategy, or sales operations - 1+ years of experience with quantitative research methods (e.g., survey design, inferential statistics). - 1+ years of experience using quantitative tools (e.g., Qualtrics, SPSS, R, SAS, or Stata)
PREFERRED QUALIFICATIONS
- Experience with integrating data from different sources (e.g., surveys, telemetry, financials, behavioral, interviews) to identify patterns and derive insights. - Excellent written communication skills, ability to craft high-quality research reports for stakeholders. - MBA or other relevant advanced degree (e.g., Marketing, Statistics, Data Science). - Experience with dashboarding tools such as Tableau, QuickSight. - Experience with SQL or Python. - Experience using data to guide decisions and tell a compelling story that resonates with executive audiences. - Experience working within a high-growth technology company and/or a large-scale global sales organization. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $61,200/year in our lowest geographic market up to $131,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Job details
- USA, WA, Seattle
- USA, VA, Arlington
- USA, VA, Herndon
- Research Science
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