case study in facility management

• FM Articles
• Case Studies
• Products in Action

Presidential Library Protected by Vesda

Bill Clinton’s presidential library contains historical documents and memorabilia that will grow more valuable with time. Exhibits about President Clinton’s two terms in office include a replica of the Oval Office and interactive exhibits, but one thing visitors will not see is a high-tech smoke detection system that protects the library’s most important archives.

Schlage Secures Tarrant County College

Tarrant County College is the sixth largest college or university in Texas. Founded in 1965, it has expanded from a single campus to an institution that soon will encompass six facilities serving more than 50,000 students in the Fort Worth area. With Tarrant’s growth outpacing its existing key system, the college knew it needed an entirely new system to handle its 10,000+ doors.

Vesda-E Vea Protects New Football Team Home

Clemson University looked to take their football program to the next level by building a new state-of-the-art facility. The intended design included a new two-story complex, but existing codes made this difficult as they required the complex and field spaces to be 60 feet apart or include a firewall in addition to fireproofing the entire facility. Xtralis provided a solution.

New Tower Goes “Smart” with Tufftec Lockers

Considered one of the state’s most comprehensive health care networks, the Missouri University Health Care System recently expanded its services with the grand opening of a new $190 million patient care tower. Among the amenities was the specification of nearly 700 Tufftec Lockers from Scranton Products for use throughout the facility.

Liftpod Earns High Marks in Education

Located in Fairbanks, Alaska, the University of Alaska Fairbanks is the flagship campus in the University of Alaska system. As the school’s Facility Services safety officer, Robert Miller is responsible for building and infrastructure maintenance at the university’s campuses throughout the state. Part of Miller’s duty is reducing the risk of falls; JLG provides a solution.

Insulfoam Improves Seattle Landmark Roof

When the Seattle Convention and Trade Center’s existing roofing system was failing due to age and weathering, Insulfoam was chosen not only to provide the long-term durability and performance required for its continued uninterrupted operation, but also contribute toward the environmental benefits of the facility.

A Tale of Two Masterpieces

To preserve Michelangelo’s frescoes on the ceiling of the Sistine Chapel, Carrier engineers developed a masterpiece of their own. In 2014, Carrier installed an innovative HVAC solution at the Sistine Chapel, specially developed to help preserve Michelangelo’s masterpieces against deterioration caused by an increasing number of visitors.

Saniflo Delivers Reliable Drainage at NYC Restaurant

Rather than installing conventional below-floor drainage for a staff washroom, SNC Mechanical opts for a heavy-duty above-floor solution, saving the owners of a midtown Manhattan restaurant roughly $6,000 by avoiding the need to break through concrete. The drainage solution SNC ultimately chose to install was a system made by Saniflo.

DuraLife Lockers ® Bring Academy Color & Style

Walk the halls of the latest addition at the Cologne Academy, a charter school in Cologne, Minnesota, and you won’t spot a single metal locker. The halls of the newest addition are adorned with stylish-looking, durable, HDPE (high-density polyethylene) school lockers in blue and yellow, the school colors, thanks to DuraLife Lockers ® .

Replacing Field-Erected Towers with Modular

How do you replace aging cooling towers without risking disruption to a plant’s continuous high-volume operation? That was the challenge at a major Midwest automotive manufacturing facility. Automobiles began rolling off the production line in the late ‘90s and the existing cooling towers were due to be replaced.

CONNECT WITH US

• Copyright/Disclaimer
• Privacy Policy

• Outsourced Facility Maintenance
• 24/7 Service Provider Coverage
• Commercial Equipment Installation
• Commercial Construction Projects
• Signage Projects

Trade Services

• Beverage Equipment
• Electrical Services
• Exterior Services
• Food Service Equipment Services
• Fuel Equipment Maintenance
• Handyman Services (General Maintenance)
• HVAC Services
• Landscaping & Snow Removal Services
• Lighting Services
• Pest Control Services
• Plumbing Services
• Refrigeration Services
• Signage Services

Case Studies for Facility Management Professionals

Leverage vixxo's expertise in facilities management by learning how we have solved facility maintenance challenges for clients across the us and canada, our customers had challenges;, we partnered with them to solve them.

If there's one thing the team at Vixxo enjoys more than the work we do, it's telling the stories about the work we do. We've curated a selection of Case Studies that span client types and industries to give you a better idea of the results we have accomplished in the facility maintenance space.

The convenience store brand needed a scalable protective barrier solution for the registers at 4,000+ stores.

Learn how Vixxo completed this critical project in 10 days - with no impact to store operations or customer flow. The materials and supplies needed to complete the installations were quickly sourced and our network of expert technicians mobilized to work against a highly coordinated action plan. This allowed the customer to keep commitments to various stakeholders to have everything complete by a set date that was fast approaching.

Vixxo analyzed the grocery chain’s facilities management program and proposed shifts in their approach, saving over $780k.

This leading international grocer with five well-known store brands in the U.S. needed to evolve their facilities management program and increase efficiencies across nearly 800 locations. Vixxo's performed a detailed analysis of their assets, parts used, and service call volumes. Post analysis, the implementation of Vixxo's specific recommendations led directly to realized cost savings.

During the COVID-19 pandemic, when an employee would report testing positive for COVID-19, it forced a temporary store closure.

Store closures, on top of already reduced in-store traffic, led to an acute loss of sales and revenue. Vixxo created a rapid response protocol to be able to have qualified technicians onsite to decontaminate their stores.

This Fortune 100 insurance and financial services client launched a new brand and needed their local agencies to reflect the update in their signage.

Vixxo's signage and lighting team, our project managers and graphic designers worked with the client's leadership teams to develop a comprehensive plan to complete the installations to support the rebranding of more than 3,800 locations.

After revamping their facilities maintenance program, Vixxo was able to save the grocer over $14 million.

Vixxo supported 771 locations, each with an in-house deli and kitchen, across 30 licensed trades, including foodservice equipment, plumbing, electrical and lighting. They reallocated their spend to ensure a scheduled maintenance plan was put into place to help keep a head of critical equipment failures and reduce reactive service calls.

We have more client success stories to share.

We'd love to hear how we can be a part of yours., when it comes to facilities management, we've seen it all. contact us today for more information on how we've achieved significant results for our clients..

We can share many other examples that illustrate how we've helped customers save money and improve their customer brand experience. If you have a specific challenge to solve and are looking for an example as to how we approached it, shoot us a quick request here and we will have one of our experts reach out.

• Outsourced Facilities Maintenance
• Facility and Equipment Projects
• Fuel Equipment
• Food Service Equipment
• General Maintenance/Commercial Handyman
• Commercial Lighting Services
• HVAC Systems
• Commercial Plumbing Services
• Convenience
• Industry Insights
• Case Studies
• Facilities Management Blog
• Company News
• Service Providers - How to Join Our Network

• TERMS OF WEBSITE USE
• PRIVACY POLICY
• COPYRIGHT AND TRADEMARK STATEMENT
• COPYRIGHT PROTECTION: VIXXO’S DMCA TAKEDOWN POLICY

Copyright © 2024 Vixxo. All Rights Reserved.

• Building Envelope & Exteriors
• Business Continuity
• Construction & Retrofits
• Disaster Recovery
• Energy Management & Lighting
• Environment
• Facility Management
• Heating, Ventilation, and Air Conditioning (HVAC)
• Economic Development
• Expansions & Renovations
• New Facilities Construction
• Facility Funny
• Friday Funny
• New Product Flash
• New Service Spotlights
• Question Of The Week
• Web Exclusives
• Workplace Culture
• Business Values
• Management Styles
• Physical Environment
• Productivity
• Facility Retrofit Column
• HVAC Factor Column
• Professional Development Column
• Renewable Energy Column
• Retired Columnists
• Technology & FM Column
• Tricks of the Trade Column
• Cover Story
• FM Solutions
• In-Depth Articles
• Services & Maintenance
• In-Depth Case Studies
• Product Focus
• Recent Issues
• Special Reports
• Bonus Features
• Media Planner
• Continuing Education
• Professional Development
• White Papers, Case Studies & eBooks
• Access Control & EAC
• Bird Control
• Building Automation
• Cleaning & Maintenance
• Commercial Doors
• Communications Equipment
• Computerized Maintenance Management Systems (CMMS)
• Construction & Roofing
• Construction Ladders & Lifts
• Coronavirus Prevention & Safety
• Corporate Signage
• Door Hardware
• Energy & Energy Technology
• Exterior Lighting
• Facility Safety
• Facility Supplies
• Featured Videos
• Fire & Life Safety
• Flooring & Decor
• Furniture & Furniture Rental
• HVAC & Indoor Air Quality (IAQ)
• Knowledge Channels
• Lighting Products & Controls
• Paint & Wall Coverings
• Pest Control
• Product News
• Property Services
• Restrooms & Plumbing
• Service News
• Submit A Press Release
• Calendar of Events
• Featured Products & Services
• eNewsletter
• Print Magazine
• Press Releases
• Digital Back Issues
• Group C Media
• Facility Executive Media Planner
• Facility Executive Editorial Calendar
• Get Listed In Our Featured Products & Services
• Online Ad Specs
• Facility Executive/Facility Management Job Board
• Request Product Information
• Featured Products & Services

Safety Procedures During Roof Maintenance, Repair Or Replacement

Which States Are Safest For Outdoor Workers?

Implementing Comprehensive Workplace Safety Training Programs

Campus Housing Fires: Cooking, Lithium-Ion Batteries Are Top Concerns

AI In The Fire And Life Safety Domain

Flux And Friction: The State of Modern Workplace Security

Connectrac’s Floor-Based Cable Management Provides Office Solutions

ABB Pioneers Workforce Development Program With Arkansas Tech University

ABB’s Energy Savings Calculator Upgrades NEMA Motors

AHF Products Crossville Porcelain Panels Cover Contract Surfaces

Employee Productivity: Four Key Trends In 2024

Facility Executive August 2024 Issue: To Protect And Serve

Half Of U.S. Workers Want Flexibility For Remote Work

Download free informational whitepapers, case studies and eBooks designed for facilities management (FM) professionals and building operations management teams. Facility Executive Magazine covers intelligent building design, building management, facility operations & commercial technologies in all industry sectors.

Smart Care Success Story: Empower Field

Navigating Building Decarbonization In New York State: Strategies For Commercial & Industrial Leaders

Legacy Phone Lines Are Draining Your Profits

Download Your Facility & Asset Data Collection Checklist

Facility Condition Assessment Checklist And Guide For Building Owners & Operators

The Simple Guide To POTS Replacement

Download Orkin’s Complete Guide To Mosquito Control

Have You Seen Your Phone Bills Rising?

From Remote To Hybrid Workplace: Setting Up Your Enterprise For The Future

Download Orkin’s Free Exclusion Basics Guidebook

Build It For Zero Carbon: A Roadmap To Realizing Decarbonization Of Buildings

Dispelling Myths About CPVC Fire Sprinkler Systems

Study Of Operational Maintenance Techniques White Paper

State Of The Workplace Data Report

Transformation In Facilities Management: Start Today Or Be Left Behind

eBook: Why Mobile Access Is The Essential Property Upgrade

Cleaning Coalition Offers Reopening Guide For New York Businesses

How To Create Flexible Buildings Ready For The New World Of Work

Convention Center Hosts Safe Events With GBAC STAR Accreditation

Learn How To Capture Energy Incentives And Strengthen The Power Grid

Watch This: The Role Of Facilities Management In Handling Emergencies And Maintenance

Facility executive featured video.

[VIDEO] Job Order Contracting: Accelerating the Projects that Matter

Sponsored content.

EV Charging: What Is Advanced Load Management Technology?

• Terms Of Use
• Privacy Policy
• Magazine Subscription

by Bill Conley — Originally published in August/September 2017 issue of FMJ

Perception, it is sometimes said, is reality. What people think about a subject is often more meaningful than what is really true. Once an opinion is formed, improving or altering a perception can be very difficult. In fact, the only way to change it…is to change it.

As a case in point, when the term “facility manager” evokes images of screwdrivers and wrenches, it means work needs to be done on the perception of facility management. If a facilities department in an organization is focused mainly on maintenance, that reflects a department that is focused on reaction over planning, and the screwdriver and wrench perception is exacerbated.

To sway general opinion and re-frame how the profession is viewed, improved and relevant performance is the most compelling argument. As a department becomes more strategic and buildings become more “managed,” the importance of what facilities means becomes more pronounced.

Making the transformation from a maintenance-based team to a management-based team requires a redesign of the entire facilities department – everything from mission statement to process management – but it can be done.

The case for change

One facilities department that successfully made the transition is the Cypress, California facility of Yamaha Motor Corporation, which serves as the national headquarters for Yamaha Motors, U.S. It is a multi-functional facility with administrative offices, Research & Development, warehousing and it is the home of the Yamaha racing team.

Stakeholders aligned with the buildings come from varied professional disciplines with different needs, all of whom need quality service from the facilities department. Due to the diversity of the customer base and the ever-changing role of management in the built environment, business as usual from the facility team no longer met with demands and needs.

To meet these changing needs, the facility department underwent a dramatic, self-directed transformation, culminating in the recognition of a successful facility program that has fully emerged in the past year. It moved from a facility maintenance organization to a department focused on facility management and sustained performance – a thorough change in form and appearance .

The department switched from a reactive, toolbelt-centered department to a more proactive, strategic team focused on facility needs. The team focused on developing sustainable operations and resource management – energy, water and materials; environmental health and safety; and bottom line impacts.

The department stance went from being embedded in a routine, hum-drum mode to playing an exciting, integral role in the facility. This led to a renewed sense of dedication and fulfillment in the department while enhancing pride of ownership for the facility.

Yamaha Motor’s overall mission and vision is to deliver excellence driven by passion and with respect for all stakeholders. The company strives to respect the environment and emphasizes safety in their decision-making to ensure a strong company and improve operational efficiency.

To further accentuate the shift in priorities, the facilities department created a new mission statement that aligned closely with that of the corporation:

 “ The Facilities Department is determined to provide best-in-class customer service while delivering operations and maintenance of the buildings and grounds in a cost-efficient, effective and sustainable manner.”           

Process changes

It is a well-known adage in facility management that if something isn’t measured then it is difficult to manage.

In a maintenance-first culture, there is neither the time, opportunity nor the means to implement a comprehensive measurement process. Reactive maintenance simply does not allow for measurement. This presented another fixed perception that needed to change – the internal perceptions of team members.  

During the transition, the facilities staff understood that part of the responsibility of managing the built environment is knowing the present status of systems, the future needs to optimize them and having the data to support those activities.

Changing mindsets to fully embrace this shift meant education and ongoing discussion among the department’s team members. The facilities staff possesses a variety of skills that serve short term needs and maintenance. Now they would be required to focus on longer term initiatives dealing with health, safety, and streamlined operations.

Their duties are still a mix of daily tasks, such as responding to customer needs, monitoring ongoing operations through climate control systems and carefully watching water usage. However, there’s now the added layer of paying attention to long-term projects that support alignment with the department’s goals and objectives. Pervasive throughout all these tasks and responsibilities is the common theme of customer and stakeholder satisfaction while creating and meeting high-level expectations.

The first step in preparing staff for the transition from maintenance to management was for every member to take the Essentials of FM courses. It was important that they understood their task was to ensure a good working environment for all employees while maximizing efficiency and minimizing expenses. Having these formalized courses in a group learning environment showed them how to perform accordingly.

Through the courses, staff learned to integrate long-term plans in facilities, including lighting retrofits, indoor air quality testing, energy efficiency and computer networking, and how these actions save money and serve the company better. They learned to ensure the effective functioning of the facility, which provides an efficient and safe working environment for employees and their activities. They also achieved a more sophisticated understanding of finance through vendor interactions, training, and balance sheet reviews. In short, they learned to use best business practices to manage resources, services and processes to meet the needs of the company.

The facility team is deeply involved in the management of processes and in assisting employees on the premises to be more productive through safety and ergonomics training. The responsibilities of the facility department intersect with all departments, including working with human resources to develop safety policy, office standards and legislative compliance and ensuring that all business segments are empowered to meet their goals.

They coordinate conservation in the facility, as well, by implementing and upgrading HVAC systems, lighting and water conveyances, and adhering to resource management standards. This has resulted in the reduction of energy consumption, water usage and a marked decrease in customer complaints.

Although it is difficult to quantify improvements in productivity, empirical evidence suggests that employees are happier, more content and spend more time at their workstation than in previous years. There are few complaints about climate controls, noise, odors, or other such distractions. As the facility management approach matures, productivity appears to be equally on the rise, which contributes to the bottom line. Over the recent past, almost all comments regarding the team’s performance and response time have been positive and appreciative.

In more concrete examples, energy cost savings has exceeded $100,000 over the last two years, with the more dramatic savings in the last 12 months. Water conservation has also been successful. The facility has realized a savings of more than $70,000 over the last two years. And the amount of water saved, especially in drought conditions, has been significant.

As these savings mount, facilities transmitted this information to employees and the outside world. The company culture is a very close-knit and family centered. Employees are proud of the sustainable actions taken by the company and the facilities team is dedicated to taking care of everyone in the workplace as if they were, indeed, family.

Team members pay close attention to the results of their actions and the impact they have on employees. They are learning to take a more holistic view of facility management throughout the enterprise, and to explain the impacts of improvements to vendors and customers alike. All these activities comprise a major departure from how business was handled in the past, where the department was referred to, and served as, a maintenance group.

Successful companies understand the need to be proactive in the marketplace. Only being reactive to customer expectations will invariably lead to disaster. The facilities team took this approach to heart, looking ahead at possible challenges in the workplace and devising means to minimize them. In managing the facility and looking for ways to anticipate needs, the department is focused on satisfying them before they become problems.

Staff seeks to attain stakeholder appreciation and has found that their approach and success in the workplace has minimized complaints while encouraging dialogue and accountability for their actions. Ironically, customers are now more willing than ever to contact the facilities department with questions or concerns. In the past, there was hesitancy to engage in this type of interaction based on either fear of response or the lack thereof.

No longer mired in the reactive, knee-jerk role of hammers, nails and maintenance responses, the department now relies on experience, knowledge and foresight to handle the needs of the built environment .  

Difference-making

The overall impact of this program can only be projected, as there are only a couple of years on which to gauge results. However, in 2016, the facility used 34 percent less electricity compared to 2013, before these changes were implemented. Also in 2016, the facility used 42 percent less water than 2014 and 35 percent less than 2015. These are positive signs of success in the future. Further, money saved through streamlined operations, the elimination of redundancies and the continuing education of staff will contribute to ongoing improvement.

As evidenced above, facility and resource management are providing benefits, saving money, and contributing to a more sustainable operation. The attitude change has increased morale and productivity gains will continue over time as long-term goals are realized. Managing the facility from a strategic platform and realizing the cumulative effects of actions are creating positive results in the overall structure of the organization. These changes work toward fulfilling the corporate social responsibility the company seeks to foster, supplementing its philanthropic efforts and the use of renewable energy. There is plenty of work yet to be done, but this program of management and strategy has set a foundation for further success .       

Due to its success in transforming services, the facilities department in Cypress has been tasked with overseeing all corporate facilities to establish consistency in operations and cost savings, while ensuring that all departments and personnel are treated fairly and with equanimity throughout the organization. The department will be expected to replicate their management style in other facilities in the United States. A Facilities Policies & Procedures document has been created as a part of overall company standards, as well as a newly re-vamped Injury & Illness Prevention (IIP) document.

The shift from maintenance to management will spread to the other facilities in the corporation and affect over 1,000 employees. Every department, customer and stakeholder has benefitted from the new approach, not only from improved service but from refined processes, environmental comfort, and an improved quality of life. The proactive approach has led to fewer customer complaints and a more productive workplace. Every aspect of the new approach is focused on adding to the intrinsic and extrinsic value of the built environment serving all its stakeholders. Additional projects are planned for long-term solutions:

• A lighting retrofit led to better lighting quality, while improved controls and the replacement of over 3,000 fluorescent lamps with LED lamps have contributed to a significant decrease in energy consumption.
• The proper use and monitoring of a Building Automation System (BAS) has allowed the team to customize scheduling, temperature ranges and air flow, leading to a more comfortable environment.
• The implementation of a green cleaning program complements employee well-being and ensures a healthy workplace.

As the department has created higher visibility, scrutiny is more present than ever and there is added pressure to weigh performance. However, success breeds success. The positive strides make it easier to convince senior management to support facility management initiatives.

For this relationship to work, facilities must measure successes then document and publicize them. The corporate suite is determined to remain a global company that embraces sustainability and the triple bottom line. Through transformative actions such as these, facility managers are poised to become the standard bearer in this goal.

FMJ , the official magazine of the International Facility Management Association (IFMA), is written by and for workplace professionals and is published six times a year. FMJ is the only magazine that draws on the collective knowledge of IFMA’s global network of thought leaders to provide insights on current and upcoming FM trends. For more information on FMJ, visit www.ifma.org/ publications/fmj-magazine .

Articles in FMJ are the exclusive property of IFMA and are subject to all applicable copyright provisions. To view abstracts and articles not shown here, subscribe or order individual issues at www.ifma.org/publications/fmj-magazine/subscribe . Direct questions on contributing, as well as on permission to reprint, reproduce or use FMJ materials, to Editor-in-Chief Bobby Vasquez at [email protected] .

IFMA, founded in 1980, is the world’s largest and most widely recognized association for facility management professionals, supporting 24,000 members in more than 100 countries. IFMA advances collective knowledge, value and growth for Facility Management professionals. IFMA certifies professionals in facility management, conducts research, provides educational programs, content and resources, and produces World Workplace, the largest series of facility management conferences and expositions. To join and follow IFMA’s social media outlets online, visit the association’s LinkedIn , Facebook , YouTube and Twitter pages. For more information, visit www.ifma.org .

Related Articles

FMs are spearheading workplace emissions reductions and tracking lower-carbon commutes, finds Mobilityways UK survey October 2, 2023 In "Surveys and Trends"

NREL discovers $4 billion in cardboard and paper in landfills, details how to reclaim lost value April 27, 2024 In "Publications"

GSA: Atom Power’s FedRAMP authorization ensures secure, reliable EV charging infrastructure for federal FMs July 16, 2024 In "Regulations and Government"

How six emerging topics are transforming the FM industry, from IFMA December 7, 2023 In "Publications"

OSCRE requests feedback on draft open-access Energy Data Standard by Sept. 25 August 25, 2023 In "Associations and Organizations"

Sep 2 - Sep 4 : FMA Ideaction.24 — National FM Conference & Exhibition

Sep 4 : ISSA Hygieia Networking and Leadership Conference

Sep 4 - Sep 6 : NIOSH Respiratory Protection Week 2024 [Webinar Sept. 4]

Sep 4 - Sep 6 : The EXPERIENCE Convention | Trade Show 2024 [cleaning, restoration]

Sep 10 - Sep 13 : Association of Water Technologies Annual Convention & Exposition

• Tech Insights
• Careers Insights
• Careers @ Zenkins
• Careers Portal
• Custom Software Development
• Web Application Development
• Mobile App Development
• SaaS Product Development
• Enterprise Software Development
• Software Testing and Quality Assurance
• Cloud Integration
• API Development and Integration
• DevOps and CI/CD
• UI/UX Design
• AI and ML Integration
• IoT Software Development
• Digital Transformation
• IT Staff Augmentation
• Data Engineering
• Product Engineering
• IT Consulting
• Platform And Infrastructure
• Manufacturing
• Professional Services
• Transportation & Logistics
• Telecommunications
• Construction
• Travel & Hospitality
• Industry 4.0
• Capital Markets
• Consumer Goods & Distribution
• Communications, Media & Information Services
• Energy, Resources & Utilities
• Life Sciences
• Public Services
• Frontend Development
• Backend Development
• Full-Stack Development
• Cloud & DevOps
• UI/UX & Design
• Quality Assurance & Testing
• Enterprise Solutions
• Specialized Roles
• ASP.NET Developers
• Blazor Developers
• C# Developers
• WPF Developers
• WinForms Developers
• VB.NET Developers
• Angular Developers
• React.js Developers
• Vue.js Developers
• HTML CSS Developers
• .NET Developers
• .NET Core Developers
• Azure Developers
• SQL Server Developers
• SharePoint Developers
• Entity Framework Developers
• WCF Developers
• Umbraco CMS Developers
• Full-Stack Developers
• MEAN Stack Developers
• MERN Stack Developers
• Xamarin Developers
• MAUI Developers
• UWP Developers
• Azure DevOps Engineers
• Microsoft Azure Engineers
• Microsoft Cloud Engineers
• Azure Solutions Architects
• Azure Security Engineers
• Azure Data Engineers
• Data Engineers (Microsoft Stack)
• Data Analysts (Microsoft Stack)
• Power BI Consultants
• Machine Learning Engineers (Microsoft Stack)
• AI Developers
• UI/UX Developers
• XAML Developers
• QA Engineers
• Automation Testers
• TestComplete Engineers
• MS Dynamics 365 Developers
• BizTalk Developers
• ServiceNow Developers
• Office 365 Developers
• Microsoft 365 Developers
• RPA Developers (Microsoft Power Automate)
• Azure AI Engineers
• Azure IoT Developers
• .NET Frameworks
• Programming Languages
• Front-End Technologies
• Data & Analytics
• AI & Machine Learning
• API & Integration
• .NET Framework
• ASP.NET Core
• ASP.NET MVC
• ASP.NET Web API
• Entity Framework (EF Core)
• WCF (Windows Communication Foundation)
• WPF (Windows Presentation Foundation)
• WinForms (Windows Forms)
• VB.NET (Visual Basic .NET)
• Microsoft Azure
• Azure DevOps
• Azure Functions
• Azure Logic Apps
• Azure App Services
• Azure Kubernetes Service (AKS)
• Azure Active Directory (AAD)
• Azure Cosmos DB
• Azure SQL Database
• Azure Virtual Machines
• Azure Service Bus
• Azure Key Vault
• Amazon Web Services (AWS)
• AWS EC2 (Elastic Compute Cloud)
• AWS S3 (Simple Storage Service)
• AWS RDS (Relational Database Service)
• AWS DynamoDB
• AWS CloudFormation
• AWS ECS (Elastic Container Service)
• AWS EKS (Elastic Kubernetes Service)
• AWS IAM (Identity and Access Management)
• AWS API Gateway
• AWS Route 53
• Google Cloud Platform (GCP)
• GCP Compute Engine
• GCP App Engine
• GCP Cloud Functions
• GCP Cloud Storage
• GCP BigQuery
• GCP Kubernetes Engine (GKE)
• GCP Cloud Pub/Sub
• GCP Cloud SQL
• GCP Cloud Spanner
• GCP Identity and Access Management (IAM)
• GCP Cloud Run
• JavaScript (ES6+)
• Blazor WebAssembly
• Razor Pages
• SSRS (SQL Server Reporting Services)
• SSIS (SQL Server Integration Services)
• SSAS (SQL Server Analysis Services)
• Azure Synapse Analytics
• Azure Data Lake
• Azure Data Factory
• Apache Hadoop
• Apache Spark
• Apache Kafka
• QlikView/Qlik Sense
• D3.js (Data-Driven Documents)
• Azure Machine Learning
• Azure Cognitive Services
• Azure Bot Service
• RESTful Services
• Azure API Management
• Customized Products
• Case Studies
• Manufacturing Execution System
• Enterprise Resource Planning System
• Deviation Management System
• Customized Product Lifecycle Management (PLM) System
• Customized Work Permit System
• Product Lifecycle Management System Case Study
• Research Project Management Software: A Case Study
• Employee Training Management Software: A Case Study
• Nonprofit Donor Management Software: A Case Study
• Environmental Sustainability Management Software: A Case Study 
• Let’s Talk >

Facility Management Software: A Case Study 

• Post author: Maryliya M J
• Post published: January 19, 2024
• Reading time: 12 mins read

Table of Contents

Facility management software plays a crucial role in optimizing and streamlining operations for organizations of all sizes and industries. This article presents a compelling case study that explores the implementation and impact of facility management software on a specific organization. By providing an in-depth analysis of the selection process, implementation strategy, key features, and benefits, this case study aims to showcase the transformative power of facility management software.

Introduction: Overview of facility management software and its importance in streamlining operations

Defining facility management software.

Facility management software is like the superhero of the business world. It’s a powerful tool that helps organizations efficiently manage their physical assets, spaces, and resources. From scheduling maintenance tasks to tracking inventory, this software is designed to streamline operations and make life easier for facility managers. Now, you might be wondering, what exactly does facility management entail? Well, it’s the art of keeping everything in tip-top shape, from office buildings to warehouses. It involves coordinating maintenance activities, overseeing space utilization, managing vendors, and ensuring compliance with safety regulations. It’s a tough job, but facility management software swoops in to save the day.

The Role of Facility Management in Business Operations

Facility management plays a crucial role in the smooth functioning of businesses. Think of it as the unsung hero behind the scenes. Facility managers are responsible for creating a safe and comfortable environment for employees, ensuring that equipment is properly maintained and repaired, and optimizing the use of available space. By utilizing facility management software, organizations can automate routine tasks, such as scheduling preventative maintenance or tracking work orders. This frees up time for facility managers to focus on more strategic initiatives, like planning for future growth or enhancing energy efficiency. In short, facility management software is the secret weapon that helps businesses maintain their physical assets and resources, ensuring everything runs like a well-oiled machine.

About the Client

Our client, a large facility management company, faced challenges in efficiently managing maintenance schedules, equipment tracking, and workforce coordination. Recognizing the need for a centralized solution, they sought a Facility Management Software (FMS) to optimize facility operations. The primary goal was to enhance maintenance efficiency, streamline equipment tracking, and improve communication among maintenance staff and managers. 

Project Overview

The project aimed to develop a comprehensive .NET-based Facility Management Software to address the client’s challenges. The primary objectives included automating preventive maintenance schedules, tracking equipment status, and facilitating efficient communication between maintenance staff and managers. 

The Challenges

• Inefficient Maintenance Schedules: Manual scheduling of preventive maintenance tasks led to inefficiencies and increased downtime. 
• Equipment Tracking Issues: Difficulty in tracking the status of equipment and managing maintenance records. 
• Communication Gaps: Lack of a centralized communication platform hindered efficient coordination among maintenance staff and managers. 

The Solution

Our team of skilled developers and project managers collaborated to design and implement a comprehensive .NET-based Facility Management Software. The solution included features such as automated preventive maintenance schedules, equipment tracking, and communication tools to enhance collaboration. 

Key Features of the FMS

• Automated Preventive Maintenance Schedules: The FMS automated preventive maintenance schedules, ensuring timely and efficient maintenance tasks. 
• Equipment Status Tracking: Comprehensive tools for tracking equipment status, maintenance records, and managing inventory. 
• Communication Platform: Integrated communication tools facilitated efficient coordination and communication between maintenance staff and managers. 

Technologies Utilized

Development Stack: .NET, ASP.NET MVC 

Database: SQL Server 

Integration: Web API, REST APIs 

Communication Tools: Real-time messaging features 

The Outcome

The FMS was successfully deployed, resulting in significant improvements in maintenance efficiency and workforce coordination. Automated preventive maintenance schedules, equipment tracking, and communication tools contributed to a more streamlined and optimized facility management process. 

Conclusion 

Our team’s expertise in developing a tailored Facility Management Software using .NET technologies effectively addressed the client’s challenges. The implementation of automated maintenance schedules, equipment tracking features, and communication tools contributed to a more organized and efficient facility management operation. 

In conclusion, the case study presented here highlights the immense value and positive impact that facility management software can have on an organization. By effectively addressing existing challenges, streamlining operations, and improving efficiency, this software solution has proven to be a game-changer.

The successful implementation and utilization of FMS have led to significant improvements in asset management, preventive maintenance, space utilization, and overall operational effectiveness. As organizations continue to evolve and seek ways to optimize their facility management processes, investing in robust software solutions will undoubtedly pave the way for future success. By embracing technology and learning from the lessons shared in this case study, organizations can unlock new levels of productivity, cost savings, and strategic decision-making in their facility management endeavors.

Are you struggling with facility management challenges? Contact us today to explore how our expertise in FMS development can transform your facility operations and enhance maintenance efficiency. 

1. Can facility management software be customized to meet specific organizational needs?

Yes, facility management software solutions often offer customization options to tailor the software according to the unique requirements of an organization. This allows for a more personalized and efficient approach to managing facilities.

2. How long does it typically take to implement fMS?

The implementation timeline for facility management software can vary depending on factors such as the complexity of the organization’s operations, the size of the facility, and the level of customization required. On average, the implementation process can take several weeks to a few months.

3. Can facility management software integrate with other business systems?

Yes, many facility management software solutions offer integration capabilities, allowing them to seamlessly connect with other business systems such as accounting, human resources, or procurement. This integration streamlines data sharing and enhances cross-functional operations.

4. What kind of ongoing support and maintenance is required for facility management software?

FFMS providers typically offer ongoing support and maintenance services to ensure smooth operation and address any technical issues that may arise. This may include software updates, troubleshooting, and user training to keep the system running optimally.

You Might Also Like

Retail Point of Sale Software: A Case Study 

Customer Relationship Management Software: A Case Study

Warehouse Management Software: A Case Study 

Book a free consultation.

Tailored Solutions, Expert Advice, and Project Estimates Await.

Expect a Prompt Call from one of our Account Managers.

• Elite IT Professionals
• Time Zone Aligned
• Experienced Team

At Zenkins, we bring together a curated network of elite IT professionals ready to elevate your projects to new heights. From seasoned developers to innovative designers, our handpicked talent pool is here to turn your visions into reality. Experience unparalleled expertise, reliability, and dedication to excellence with our team of Elite IT Professionals. 

At Zenkins, we understand the importance of global collaboration. That’s why our team is strategically aligned across time zones, ensuring seamless communication and productivity no matter where you are. From brainstorming sessions to project updates, our time zone-aligned approach guarantees that deadlines are met and progress never stalls. Experience the convenience of working with a team that’s always in sync.

At Zenkins, we pride ourselves on our experienced team of professionals who bring years of industry knowledge and skill to every project. From seasoned developers to seasoned project managers, our team has the expertise to tackle even the most complex challenges. With a proven track record of success, we deliver results that exceed expectations. 

+91 70690 18504

[email protected]

Zenkins is a leading software development company based in India, specializing in SAAS Product Development, Digital Transformation, and Product Engineering. With a dedicated team of professionals and a commitment to excellence, we deliver innovative solutions that drive business growth and success. Partner with Zenkins for all your software development needs and experience the difference firsthand.

• Methodologies
• Technologies
• Our Services
• IT Staffing Services
• Software Outsourcing
• .NET Development
• Careers @Zenkins
• Current Openings
• Technology Insights

Ahmedabad HQ 326, Naroda Business Point, Vasant Vihar 2, Nava Naroda, Ahmedabad, Gujarat 382330 - India

Pune Survey No. 25, Eleven West, opposite to Supreme Amadore, Baner, Pune, Maharashtra 411045 -India

Bangalore Vasanth Nagar, Bengaluru, Karnataka 560051 - India

New York 430 Park Ave, New York, NY 10022, United States

Privacy Overview

Get 50% off your first project with us!

Join our community of satisfied customers and experience the power of our software team today. Contact now and get 50% off your first software project/ product. Don’t miss out on this exclusive offer!

Home    /    Resources

Excellence in Facilities Management: Five Federal Case Studies

May 22, 1998.

A study of five remarkable buildings performed by the National Institute of Building Sciences' Facility Maintenance & Operations Committee to find out what constitutes "better" buildings. Case Studies reveal how planning, designing, constructing and operating buildings with an emphasis on what they will cost over their entire life cycle, including costs for energy, cleaning, maintenance and repair, results in not only less expensive buildings, but better buildings. The five facilities studied are successful because the people involved borrowed good ideas from colleagues and were smart enough to know when they needed help. This document shares their success and wisdom with a larger audience.

Pages : 64 File Size : 1 MB

Back to Reports

Innovative Solutions for the Built Environment

Established by the United States Congress, NIBS' mission is to serve the public interest by advancing building science and technology to improve the built environment.

• Contributors

LATEST POSTS

Digital Technology Council Seeks Board Nominations

The Opportunities and Challenges of Modular Construction

NIBS Nominates ICC CEO Dominic Sims for WSD Leadership Award

Subscribe to receive NIBS news and information.

• Follow us: 
• 1090 Vermont Avenue NW
• Washington, DC 20005
• (202) 289-7800
• [email protected]

© 2024 National Institute of Building Sciences. All rights reserved.

Academia.edu no longer supports Internet Explorer.

To browse Academia.edu and the wider internet faster and more securely, please take a few seconds to  upgrade your browser .

Enter the email address you signed up with and we'll email you a reset link.

• We're Hiring!
• Help Center

BIM CASE STUDIES FOR ASSET AND FACILITIES MANAGEMENT Published by the British Institute of Facilities Management September 2015

Related Papers

Graham Kelly , Mohamad Kassem

Purpose – Building information modelling (BIM) in facilities management (FM) applications is an emerging area of research based on the theoretical proposition that BIM information, generated and captured during the lifecycle of a facility, can improve its management. Using this proposition as a starting point, the purpose of this paper is to investigate the value of BIM and the challenges affecting its adoption in FM applications. Design/methodology/approach – Two inter-related research methods are utilised. The literature is utilised to identify the application areas, value and challenges of BIM in FM. Due to the lack of case studies identified in the literature review, and to provide empirical evidence of the value and challenges of BIM in FM, a case study of Northumbria University’s city campus, is used to empirically explore the value and challenges of BIM in FM. Findings – The results demonstrated that BIM value in FM stems from improvement to current manual processes of information handover; improvement to the accuracy of FM data, improvement to the accessibility of FM data and efficiency increase in work order execution. The main challenges were the lack of methodologies that demonstrate the tangible benefits of BIM in FM, the limited knowledge of implementation requirement including BIM for FM modelling requirements, the interoperability between BIM and FM technologies, the presence of disparate operational systems managing the same building and finally, the shortage of BIM skills in the FM industry. Originality/value – There is lack of real-life cases on BIM in FM especially for existing assets despite new constructions representing only 1-2 per cent of the total building stock in a typical year. The originality of this paper stems from both adding a real-life case study of BIM in FM and providing empirical evidence of both the value and challenges of BIM in FM applications. Keywords Information technology, BIM, Information management, Facilities management, Asset management, Facilities management (premises), Information exchange

Mohamad Kassem

For many years the issue of how to run buildings efficiently and effectively has posed a considerable challenge. This debate has had renewed significance since the emergence of Building Information Modelling (BIM) processes and the proposition that BIM information, captured during the facilities lifecycle, can help improve the efficiency of Facility Management (FM). Using this proposition as a starting point, the overarching aim of this paper is to investigate the value-adding potential of BIM and the challenges hindering its exploitation in FM. The literature review showed the BIM value adding potential stems from improvement to current manual processes of information handover. It also adds improvement to the accuracy of FM data and increases the efficiency of work orders execution, in terms of speed, to accessing data and locating interventions. It was also revealed that there is lack of real world case studies, especially in the case of existing buildings, despite new constructions representing a small percentage of the total building stock in a typical year. The case study was conducted on an existing asset composed of 32 non-residential buildings in Northumbria University’s city campus. This was done to empirically investigate the value of BIM in a specific FM function (i.e. space management). The results provided evidence of the value of BIM in improving the efficiencies of FM work orders and the accuracy of geometric information records.

Shariful Shikder

In 2011, a UK government mandate stated that all public-sector construction projects must conform to BIM level 2. As the owner of one of the largest estate portfolios in Europe the NHS will be heavily impacted by the introduction of the BIM mandate. The aim of this article is to explore how prepared NHS facilities managers (FM) are for the introduction of the BIM 2016 mandate. To do this an online questionnaire survey and face to face interviews were conducted to identify NHS FM professionals’ awareness, understanding, experience, and opinions of BIM and organisational readiness. Analysis of the primary data shows that NHS FM professionals are underprepared to engage fully with BIM in a competent manner with many failing to demonstrate knowledge of the fundamental principles of BIM. By developing an understanding of NHS FM professionals current skills, knowledge, experience and opinions with regards to BIM this article aims to help future studies understand what key elements should be considered by public sector organisations when establishing a BIM for FM implementation framework.

Civil Engineering Journal (CivileJournal.org)

This writing presents research gaps in the area of Building Information Modelling (BIM) in Facility Management (FM) industry, and identifies practical challenges that facility management professionals are facing in utilizing BIM. Although this issue, BIM for Facility Management, has gained attention both in literature and practice, and it is highly demanded in FM industry, still it is far away from effective implementation. It is not clear for facility manager whether BIM is helpful to accelerate the process or it is a cost effective solution, and what skills are required for them. The key for effective BIM implementation in FM industry is to enhance collaboration among different parties in project lifecycle. However, still there is a doubt about the importance of FM in Construction industry. In other words, construction does not understand FM. Furthermore, there are issues over interoperability and data exchange. Thus, to assist BIM implementation, it is required to prove the correctness of benefits, uses, and challenges identified in the literature. This paper uses an intensive literature review and highlights the potential research issues in terms of BIM for FM to assist effective implementation of BIM in facility management phase of projects.

Pouriya Parsanezhad

Alessandro Borgo

Journal of Information Technology in Construction (ITcon)

:Numerous frameworks and protocols are being developed to facilitate BIM understanding and implementation. A BIM framework is a structured theoretical construct that can assist in organizing BIM domains of knowledge and facilitate the creation of new knowledge. BIM Protocols explain or simplify aspects of the BIM implementation by providing detailed steps or conditions (e.g. workflows, plans, manuals, etc.) to reach a measurable outcome. Currently available BIM protocols lack the level of details and the inclusion of implementation variables and complexities present at project levels. This research aims to propose protocols for BIM collaborative design that can be utilized at project level by an entire supply chain to increase the efficiency and consistency of information flow and BIM deliverables. A grounded theory approach was adopted due to its particular emphasis on providing explicit strategies for defining and studying processes. The proposed protocols consist of flowcharts, diagrams and matrices that guide the processes of BIM implementation for collaborative design among lead architects, engineering consultants, clients and contractors. A top-level model of the protocols, representing the main elements of the protocols, the relations between elements, the underpinning methodology and a gate decision for technology, process and policy approval, is presented as an abstraction of the content of the protocols. The testing of the protocols in two international design competitions, using a mixed quantitative-qualitative, demonstrated their potential in improving the quality and quantity of information delivered to stakeholders involved in the design process. There are primary and secondary contributions that stemmed from this research. The primary contribution is represented by both the methodology for development and testing and the proposed protocols for BIM collaborative design. The secondary contribution derives from the classification and review of BIM frameworks and the demonstration of the influence of the BIM project physical environment on the performance of teams.

Simon Ashworth

DESCRIPTION This report summarizes the findings of a workshop on "BIM and FM: Research and Practice" held in Glasgow as part of a PhD research project and the EuroFM Practice Network Group and EMFC15 Conference. The workshop involved 20 Academics, FM practitioners and Construction Industry Experts and looked at what inforamtion FM and Asset Managers need from the BIM process

… in Developing Countries

Abid Nadeem

Loading Preview

Sorry, preview is currently unavailable. You can download the paper by clicking the button above.

RELATED PAPERS

sandra matarneh

Sergio Kemmer

Norberto Correa Da Silva Moura

RELATED TOPICS

•   We're Hiring!
•   Help Center
• Find new research papers in:
• Health Sciences
• Earth Sciences
• Cognitive Science
• Mathematics
• Computer Science
• Academia ©2024

Case Study: Facilities Management as Engineering Deliverable

In a difficult economy where new design projects are still hard to land, many firms are adding in as many services as possible to the list of client deliverables. The idea is to charge a higher fee while offering more than your competition's pricepoint.

How to make that happen? Designing entirely on a computer screen certainly helps;  changes, whether from the construction site or due to changing client needs, flow through the project naturally to the as-builts. In the months ahead, I’ll be talking about some of the ways that’s done during construction, with the latest portable equipment.

But in this case, we'll look at a case study from the facilities management side.

The key point: You don’t have to design the structure in the first place using BIM software, although that would be nice. And your client does not need super-sophisticated software to take advantage of the deliverable. This system, based on simple data inputs, can easily monitor life‐cycle conditions and costs. Thus it can support strategic decisions to help the hospital determine the best places to put its facilities investments. It can gather the data to monitor the lifespan of materials being used or replaced now. At the same time, the assessors find and report errors in the drawings.

Take the Weill Cornell Medical Center in New York City, which I visited in July. It’s a big enterprise with 2300 beds, 2 million inpatient and outpatient visits a year, including 220,000 visits to the emergency room, more than any other area hospital. New York Presbyterian Hospital has four campuses including Weill Cornell and Columbia Presbyterian, with 84 buildings encompassing more than 6.5 million square feet.

Thus, it is hardly surprising that there is an effort is in place to continually upgrade the public “face,” the facilities the patients see, such as corridors, waiting areas, and of course patient rooms themselves. The effort is called F.A.C.E. (for Facilities Aesthetic Condition Enhancement).  Refurbishing is on a 4-year cycle; the plan is to start over after that. Much of the structure and alterations being upgraded date to before the era of computer-aided design, so information has to be loaded into the system from scratch.

The facilities assessment system was built by Faithful+Gould, the cost consultancy and project management firm, using Archibus database software.  

We’re not talking about detailed starting-points here, or furniture and other items represented as 3D “smart objects.” If there are computer files with plan-view drawings to show walls, doors, windows and ducts, they are bare-bones, stitched together from projects done in the past 20 years or so. They are stored in a single AutoCAD DWG layer, as polylines without symbol intelligence.  In fact, Weill Cornell isn’t even using bar-coded or RFID-tagged physical objects -- the beds, chairs, in-wall oxygen outlets and so forth. The staff tracks inventory manually until the project starts in a given area. The system is not yet fine-grained enough to track furniture, but the staff is working toward that.

The “magic trick” is that Weill Cornell staff uses tablet computers – not iPads, but bulky old HP machines with both touchscreens and keyboards – to enter data on the spot. If the project, for instance, involves the repainting and refurbishing of a patient room, the staff member in charge will use the tablet to quickly input the inventory and the results of an up-close inspection. Do the curtains that can be drawn to separate patient beds need replacement? Are the valves in working order? Windows and bathroom OK?

The system provides color-coded plan-views of entire building floors, showing areas renovated, due for renovation and so forth. It also tracks budget and how close the facilities staff is keeping to its goal for the year.

Although the underlying database is powered by Archibus, the links from tablet to Archibus were programmed by Faithful+Gould. “Archibus runs all of our reports, assessments, and work status reports,” said Interior Infrastructure Program Manager Mesina Brees.  “Over 70 projects are going on now, worth $16 million.” Schedules are tight. A patient room, for instance, must be refurbished and made patient-ready in one day, while surrounding rooms continue to be used.

Steve Ross has been using and reviewing CAD software since 1985. With degrees in physics and journalism, he has authored or edited 19 books, including one for ENR (Construction Disasters: Design Failures, Causes and Prevention, published in 1983). He has been honored by NSPE and by the New York State Society of Professional Engineers. You can write him directly at [email protected].

Share This Story

Post a comment to this article

Report abusive comment.

Restricted Content

You must have JavaScript enabled to enjoy a limited number of articles over the next 30 days.

Related Products

BNi Building News Facilities Manager's Costbook 2025 Edition (print edition)

Construction project management, 6th edition, bim and construction management: proven tools, methods, and workflows, 2nd edition, the latest news and information, #1 source for construction news, data, rankings, analysis, and commentary.

Copyright ©2024. All Rights Reserved BNP Media.

Design, CMS, Hosting & Web Development :: ePublishing

To read this content please select one of the options below:

Please note you do not have access to teaching notes, bridging the life cycle: a case study on facility management infrastructures and uses of bim.

Journal of Facilities Management

ISSN : 1472-5967

Article publication date: 5 February 2018

The purpose of this paper is to study the conditions of the building information modelling (BIM) implementation in facility management (FM) specifically from the point of view of different groups of FM practitioners, and the FM infrastructures already in use.

Design/methodology/approach

A literature review on the gap between the uses of BIM in design and FM has been done. The key professional groups of FM in the Premises Centre of the City of Helsinki were interviewed on the information tools they use, and the needs and impediments of the BIM implementation in the FM. Cultural–historical activity theory is used as a theoretical framework.

The literature discussing the BIM implementation tends to omit the analysis of the existing FM information systems and software tools in use. The challenge in the BIM implementation is in which ways the relevant information included in the BIM models could be integrated with these systems. No well-articulated problems or developmental contradictions came up that would demand the investment in the BIM implementation.

Practical implications

The results call for experimenting with incremental implementation of BIM in different FM activities and in the FM information infrastructures in use.

Originality/value

This paper studies empirically different FM activities and information systems used by the professional groups. Such studies are needed for a realistic view of the potential integration of the BIM information to the FM information systems.

• Activity theory
• Building information modelling
• Facility management activities
• Facility management information systems
• Integration of BIM and FM information systems

Miettinen, R. , Kerosuo, H. , Metsälä, T. and Paavola, S. (2018), "Bridging the life cycle: a case study on facility management infrastructures and uses of BIM", Journal of Facilities Management , Vol. 16 No. 1, pp. 2-16. https://doi.org/10.1108/JFM-04-2017-0017

Emerald Publishing Limited

Copyright © 2018, Emerald Publishing Limited

Related articles

All feedback is valuable.

Please share your general feedback

Report an issue or find answers to frequently asked questions

Contact Customer Support

Water Use Case Study: Norwood Hospital - Norwood Massachusetts

The MWRA’s Industrial, Commercial and Institutional (ICI) Water Management Program was developed to help businesses, industries and institutions improve their water efficiency, thereby reducing operational costs.  The Metropolitan Boston area and surrounding communities host one of the largest centers for health care and medical research in the country. Health care institutions are consistently within the top 10 water users in their communities and together make up one of the largest categories of users in the MWRA service area. Water and sewer costs averaged 22% of total utility costs in selected Boston area hospitals studied.

This report has been developed based on lessons learned from previously conducted, sector-specific water use surveys. During the early 1990s, the ICI program helped a variety of health care facilities, mainly hospitals, understand how increased awareness of water use and minor investments can have major impacts on water and sewer costs. Surveys conducted through the ICI program show a potential average reduction in annual water use of 19% per facility.  Renovations of facility space and equipment replacement provide an opportunity for water conservation and significant reduction in operating costs in the competitive area of health care. This document provides information and a case study example demonstrating how implementation of water efficiency measures makes savings achievable.

Water and sewer rates, as well as cost/savings paybacks, are based on 1993/1994 figures. For context, water costs in 2020 are approximately 5.7 times the 1993 rate.

Typical Hospital Sector Information

Typical water use per capita in hospitals ranges from 40 gallons per day to 350 gallons per day. The allocation of water at a facility varies depending on the services provided, in-patient vs. out-patient visits, staff attendance, equipment used, age of the facility, and periodic maintenance practices followed. While there is tremendous variety among facilities, the ranges shown give an indication of most hospital's water use.

The graph below shows Average Water Use by Category at facilities studied.  Facilities studied in the chart include hospitals with 138 to 550 bed capacities, in-patient admissions of 5,100 to 11,600 per year and annual water usage ranging from 15 to 67.2 million gallons. The 7 hospitals studied include: 1 large Boston, 1 large long-term care, 4 small community and 1 regional urban.

While conducting a water-use survey, it is beneficial to examine the different water used in each facility to determine high use areas. In hospitals, total water use can be divided among five major categories: sanitary, HVAC, medical processes, cafeteria and laundry services. The pie chart above illustrates the average percentage of total water use allocated to each of the categories.

Each category will have a typical range of consumption based on the services provided within the facility. Once these categories and percentages are organized into a readable chart, water efficiency measures (actions undertaken to save water), should be generated and compared to determine which measures offer the greatest potential savings or quickest paybacks.

Case Study: Norwood Hospital

This case study summarizes the steps one facility manager has taken for successful implementation of a Water Management Plan.

An illustration of the success of implementing water efficiency measures is de monstrated. The focus of this document is to offer a strategy to facility personnel who are considering initiation of a Water Management Plan. A Water Management Plan is developed by facility staff as an action program for efficient water use.

Major Water Efficiency Measures Initiated By Facility Manager and Implemented at Norwood Hospital:

• Elimination of seal and cooling water on medical air compressors and vacuum pumps. Water saved: 8.5 million gallons.
• Recirculating seal and cooling water for four vacuum pumps and one medical compressor as well as removing a vacuum pump that was not needed resulted in a net annual savings of 8.5 million gallons.
• Replacing the flush valves on toilets and urinals, and installing low-consumption aerators on all lavatory faucets resulted in a savings of 3 million gallons per year.
• Refrigeration system retrofit. Water saved: 2.1 million gallons per year. Facility staff discovered the refrigeration system serving the morgue was cooled with once-through cooling water. In 1994 the system was replaced with an air-cooled unit, thereby eliminating 2.1 million gallons per year.

In 1995 the MWRA's ICI Program completed a Water Management Survey for the Norwood Hospital offering additional water-saving ideas:

Reducing the amount of water that is bled from the cooling tower would result in a savings of roughly 600,000 gallons per year. The chemical treatment vendor should be contacted to confirm that this will have no adverse effect on tower operation. Since this measure requires only the adjustment of the set point on the bleed-off controller there is no initial cost -- payback is immediate.

By incorporating an available retrofit system that collects, cools, pumps and recirculates the cooling water to the sterilizers, about 4 million gallons per year can be saved.

Steps for Implenting the Water Managment Plan

The following steps proved successful in implementing the water management plan at Norwood Hospital.

1. Develop Water Management Plan

• Investigate current water uses and categorize (as shown in pie chart above).
• Estimate the water used in general categories. Identify measures through independent research and solicit water savings and cost information from different sources: professional associations, trade groups, vendors, MWRA.
• Set goals. Prioritize measures to implement depending on capital budgets, paybacks, percentage reductions, cost-benefit analysis.

2. Present Administration & Finance

• Make detailed proposals of projects to administrators illustrating required payback period (1 year or less in the case of Norwood Hospital) to establish plan.
• Involve financial leaders first; show vendor quotes, contractor bids, man hours and scheduling of projects and when savings are expected.
• Indicate that savings realized from water efficiency measures can be directed back to fund more projects related to water conservation measures.

3. Implement the plan

• Prioritize projects - do major projects with significant savings first, use savings to fund future projects and prove credibility of plan.
• Educate staff on individual responsibilities.
• Make an ongoing commitment to continuous improvement, monitor savings, continue to track water use; avoid complacency, stay aggressive, don't be satisfied.

Back to top

Facilities Management Advisor

Practical Facilities Tips, News & Advice.

Maintenance and Operations, Training

A guide to effective facility master planning.

Updated: Aug 19, 2024

Creating a facility master plan is a bit like piecing together a puzzle—there are a lot of moving parts to consider. Whether you decide to bring in external help or lean on your internal team, the key is to ensure your plan accurately reflects your facility’s current state, anticipates future changes, and outlines a clear set of priorities and responsibilities.

Facilities can use technology to visually map sites in detail to aid in maintaining areas needing attention. At some organizations, facilities teams are mapping out locations of sewer cleanouts, dedication plaques, manholes, electric manholes, electric transformers, fences, fire department connections, fire hydrants, generators, and ground signage—all of which could be reflected in facility master plans.

Catherine Jeffrey believes that facility master planning enhances the adaptability and resilience of an organization’s facilities. She manages the operations of the San Diego Rental Car Center, a large facility that serves multiple car rental companies.

“By proactively planning for change and uncertainty, organizations can ensure that their facilities remain responsive and resilient in the face of evolving needs and unforeseen challenges,” Jeffrey says.

It’s not always easy to juggle the roles of a facilities manager and a master plan writer, but both require a similar set of skills: good communication, curiosity, analytical thinking, selflessness, technical know-how, and a constant drive for improvement. Facilities and the needs of the people they serve are always evolving, and there are significant financial and funding considerations to keep in mind. So, it’s best to give yourself plenty of time to get it right.

Mike Johnson, the senior facilities maintenance manager for Saddle Creek Logistics Services, considers growth and changing conditions within a facility when working on facility master planning.

“If I need to supply power to specific areas of my buildings, I would assess the existing power supply and install more than what is currently needed,” says Johnson. “This allows for future growth within that area of the facility. The cost of running the additional power is much more cost-effective than having to install an entirely new power system in the future. This also allows for changes, if needed, without incurring additional costs to the project.”

Expert Insight: Dr. Louis L. Fletcher’s Take

Dr. Louis L. Fletcher, the executive director of facilities and operations for El Paso County Colorado School District 49, oversees a wide range of services, from security and transportation to nutrition and facility maintenance. Serving over 28,000 students, Fletcher emphasizes the importance of metrics, measurability, and accountability in master plans.

According to Fletcher, many facility master plans fall short because they only offer a snapshot of deferred maintenance and suggest fixes. “It’s not enough to simply describe the current state of things,” he explains. “You’ve got to include metrics that show how to move from where you are now to where you want to be.”

He recommends updating the master plan every four to five years. This way, you can track progress and anticipate future milestones rather than just comparing two snapshots and missing the changes in between.

Fletcher’s key audience includes school boards, which often consist of people unfamiliar with construction. His challenge is to get them excited about the plan and its direction. He paints a vivid picture to make his point: “If we don’t replace the roof when needed, we risk water damage during heavy rain or snow, which can lead to bigger problems like mold or structural damage.”

When talking to school superintendents, Fletcher stresses that investing in infrastructure has long-term benefits for student learning and well-being. “We can only put a Band-Aid on so much,” he notes.

Tips for Writing an Effective Facility Master Plan

Fletcher offers several tips for crafting a compelling facility master plan:

• Balance emotion, facts, and action: Your plan should appeal to both the heart and the mind.
• Use bullet points: Keep it simple and to the point.
• Collaborate: Get input from others during the writing and editing process.
• Take your time: Rushing through a master plan can lead to overlooked details.
• Use photos: Visuals, especially before-and-after pictures, can be more effective than charts or graphs in communicating changes in Facility Condition Index (FCI) scores.
• Know your audience: Tailor your presentation to what’s important to them.
• Keep it concise: Aim to keep presentations under an hour.
• Do more interviewing than writing: Talking to various stakeholders can provide valuable insights.
• Make it about “us”: Frame the plan as a collective effort against a shared problem.
• Get out there: Walk through all the buildings, getting a first-hand look at what needs attention.
• Timing is key: For schools, summer is often the best time to work on facility master plans, as it’s less disruptive.

Dr. Doug Aldrich’s Perspective

Dr. Doug Aldrich from the International Facility Management Association (IFMA) advises that when pitching facility master plans to organizational leaders, it’s crucial to highlight what’s in it for them. “Senior facilities managers should present only the highlights and overviews, using short lists, building diagrams, and growth graphs to make their case,” he suggests.

Gordon Rogers’ Experience

Gordon Rogers, program director for the Judicial Council of California, has led teams in master planning various state agency portfolios, including community colleges and religious campuses. He emphasizes that each sector has its own success metrics, and understanding these is key to effective master planning. “It’s important to align your processes and outcomes with the client’s goals and budget constraints,” Rogers advises.

He adds that even experienced planners should approach each new project with a beginner’s mindset. “Doing it the same way as last time can lead to trouble,” he warns. Early meetings with stakeholders are crucial to set clear goals, desired outcomes, and understand the budget and time constraints.

Across the board, experts agree that facilities teams can be everyday heroes in their organizations. They play a crucial role in understanding the ramifications of deferred maintenance and the cost of operational interruptions on building occupants, whether they are students, office workers, or the general public. But, as Fletcher aptly puts it, “A vision without a budget is just a dream.” So, plan wisely and always keep an eye on the bottom line.

Jack Rubinger is the marketing content writer for facility solutions provider  ARC Facilities . He can be reached at  [email protected] .

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Save my name, email, and website in this browser for the next time I comment.

Facility Management System: A Case Study of University Campus

• First Online: 29 March 2017

Cite this chapter

• Arifa Begum 3 &
• Ashis K. Saha 3  

Part of the book series: The Urban Book Series ((UBS))

1535 Accesses

Remote Sensing and GIS play very important role in creating future smart cities. Facilities management being an important component of smart cities assimilates infrastructural functions and processes. Moreover it defines scheduled approaches toward the optimization of resources, in turn, promoting efficiency and simplifying complex decisions. This study aims at developing a better facility management system at Delhi University North campus by utilizing an integrated approach of information technology and GIS. The case study pertains to meet the objectives like collection of information on various facilities (viz., Banks and ATM, Photocopy and Printout shops, Food Joints, Health Care and Medical shops, Hostels, etc.) in the Delhi University North Campus and collating that information to develop the facility management system in a GIS framework. For this study, high resolution satellite imageries of QuickBird (60 cm resolution), EICHER Delhi City Map and Google Earth have been used. The heads-up digitization has been performed for feature extraction (e.g., road network, canteen, Railway Reservation centre, parks, shopping centres, etc.) from the very high resolution satellite imagery and ArcPAD mobile GIS has been used to perform the survey related to facilities in the campus. The mapped facilities have been brought into a GIS-based network analysis to find out basic closest facilities, optimized route identification, service area identification, origin-distance matrix etc. The mapped facilities have been then published using open-source ArcGIS Explorer toolbox for common users.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Subscribe and save.

• Get 10 units per month
• Download Article/Chapter or eBook
• 1 Unit = 1 Article or 1 Chapter
• Cancel anytime
• Available as PDF
• Read on any device
• Instant download
• Own it forever
• Available as EPUB and PDF
• Compact, lightweight edition
• Dispatched in 3 to 5 business days
• Free shipping worldwide - see info
• Durable hardcover edition

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Similar content being viewed by others

GIS-BIM Data Integration Towards a Smart Campus

Mobile GIS Applications for Spatial Planning at Grass Root Level

GIS Application and Geodatabase for Archaeological Site Documentation System: Bujang Valley, Malaysia

Abbreviations.

Automated mapping/facilities management

Automated teller machine

Facility information management system

Origin–destination

Geographic information system

Global positioning system

Universal transverse Mercator coordinate system

World geodetic system 1984

Alesheikh A, Helali H, Behroz HA (2002) WebGIS: Technologies & its Applications. In: Symposium on geospatial theory, processing and applications. Ottawa, Canada: vol XXXIV Part 4, 2002—ISPRS Commission IV

Google Scholar  

ArcGIS Network Analyst. http://www.esri.com/news/podcasts/transcripts/arcgisnetworkanalyst_networksandnetworkmodels.pdf . Accessed on Apr 2015

Berry JK (1993) Cartographic modeling: the analytic capabilities of GIS. Oxford University Press, New York

Campus Planning of University of Texas. http://www.utexas.edu/campusplanning/ . Accessed on Apr 2015

DimensionI GIS: Mapping and Services Outsourcing. Utility/ AM-FM Mapping. http://www.dimensionigis.com/utility-am-fm.html . Accessed on Apr 2015

Elangovan C, Dr. Sekar ASS (2014) Utility management system for an engineering college. Asia Pacific J Market Manage Rev Apjmmr 3(6)

Geography. Facilities management. http://geography.name/facilities-mapping/ . Accessed on Apr 2015

GIS gives port a common picture (2010). http://www.esri.com/news/arcuser/0110/files/port-of-sandiego.pdf . Accessed on Apr 2015

GPS data integration into GIS for offshore facilities. http://www.fig.net/pub/fig2008/papers/ts04f/ts04f_06_ajayi_owhojeta_2851.pdf . Accessed on Apr 2012

Cardenas H (1998) The integration of geographic information systems in municipal governments. Esri Conference Proceedings, San Diego Convention Center, CA

Herberich J (2004) Integrated data management (part II): geographic information systems USGS: ENSR’s water resources department. www.usgs.gov.in , VA, United States

Jo MH, Park SJ, Kim MS, Jo YW (2001) The management system development of campus facility information using web-based GIS. Kyungil University, Korea. Geospatial World (GeoSpatial World: ACRS 2000)

Keshkamat S (2009) Formulation and evaluation of transport planning alternatives using spatial multi criteria assessment and network analysis: a case study of the via Baltica expressway in north-eastern Poland. J Trans Geogr 17:54–64

Management and Monitoring of Building Utility using GIS—A Preliminary Study. http://gisdevelopment.net/application/Utility/others/ma07307.htm . Accessed on Apr 2015

Meikle M (2007) GIS best practices—imagery and GIS—Esri https://www.esri.com/library/bestpractices/imagery.pdf . Accessed on Apr 2015

Sinnakaudan S, Abu Bakar SH, Nyuin JD (2004) Development of the UiTM campus facility information management system (GeoCampus). International Symposium on Geoinformation, ISG 200421. Kuala Lumpur

Sinnakaudan S, Ahmad MS, Mohamad G (2001) Development of water utility management system using geographic information system (GIS). Annual Seminar on Geoinformation Penang, Malaysia

Srivastava A, Brad W (2009) GIS-based facility information management systems: an evolving success story. Esri Proceedings. ESRI, San Diego, CA

Download references

Author information

Authors and affiliations.

Department of Geography, Delhi School of Economics, University of Delhi, New Delhi, India

Arifa Begum & Ashis K. Saha

You can also search for this author in PubMed   Google Scholar

Corresponding author

Correspondence to Arifa Begum .

Editor information

Editors and affiliations.

Shaheed Bhagat Singh College, University of Delhi, New Delhi, Delhi, India

Poonam Sharma

Swati Rajput

Rights and permissions

Reprints and permissions

Copyright information

© 2017 Springer International Publishing AG

About this chapter

Begum, A., Saha, A.K. (2017). Facility Management System: A Case Study of University Campus. In: Sharma, P., Rajput, S. (eds) Sustainable Smart Cities in India. The Urban Book Series. Springer, Cham. https://doi.org/10.1007/978-3-319-47145-7_14

Download citation

DOI : https://doi.org/10.1007/978-3-319-47145-7_14

Published : 29 March 2017

Publisher Name : Springer, Cham

Print ISBN : 978-3-319-47144-0

Online ISBN : 978-3-319-47145-7

eBook Packages : Earth and Environmental Science Earth and Environmental Science (R0)

Share this chapter

Anyone you share the following link with will be able to read this content:

Sorry, a shareable link is not currently available for this article.

Provided by the Springer Nature SharedIt content-sharing initiative

• Publish with us

Policies and ethics

• Find a journal
• Track your research

• Go to fnPrime »
• Visit our trade show »
• Branded Features »
• Data Centers
• Health Care
• Commercial Office
• Design & Construction
• Doors & Hardware
• Emergency Preparedness
• Energy Efficiency
• Facilities Management
• Grounds Management
• Maintenance & Operations
• Material Handling
• Outsourcing
• Building Automation
• Ceilings, Furniture & Walls
• Equipment Rental & Tools
• Fire Safety/Protection
• Paints & Coatings
• Plumbing & Restrooms
• Power & Communication
• Windows & Exterior Walls
• The Role of Facilities Managers in Active Shooter Scenarios  »
• [BOM Playbook] FM Retrospective and Future Forecast »
• Inside Grounds Crew Operations for the Milwaukee Brewers »
• ESG: The Facility Manager's Role »
• Job Listings & Salary Information
• Building Product Releases
• Case Studies
• Supplier Insights
• Vision Award Winners
• Reader's Choice Award Winners
• Product & Technology Innovations eBook
• Discover 18 Key Products & Services For Facility Professionals
• Press Releases
• Press Releases By Company
• Whitepapers
• Free Webcasts
• Premium Webinars
• Educational Resources
• ProFM Credential
• Upcoming Conference Sessions
• Building Operating Management
• Facility Maintenance Decisions
• Advertising
• Vision Awards Branding
• Email Management
• Press Release Archives
• Our Content On Your Site
• Media Resources
• Browse Keywords
• Facilities Electrician » View Job -->
• Facility Maintenance Technician » View Job -->
• HVAC Technician » View Job -->
• Chief Maintainer » View Job -->

FACILITIES MANAGEMENT Case Studies for Facilities Management Professionals

Product and technology successes used in today's facilities

August 2024

QUICK READS BY TOPIC

• All Categories
• Commercial Office Facilities
• Critical Facilities
• Design & Construction
• Educational Facilities
• Government Buildings
• Health Care Facilities
• Maintenance & Operations
• Ceilings, Furniture & Walls
• Doors & Hardware
• Equipment Rental & Tools
• Paints & Coatings
• Plumbing & Restrooms
• Power & Communication
• Windows & Exterior Walls

QUICK READS ARCHIVE

2024   1   2   3   4   5   6   7   8 2023   1   2   3   4   5   6   7   8   9   10   11   12 2022   1   2   3   4   5   6   7   8   9   10   11   12 2021   1   2   3   4   5   6   7   8   9   10   11   12 2020   1   2   3   4   5   6   7   8   9   10   11   12 2019   1   2   3   4   5   6   7   8   9   10   11   12 2018   1   2   3   4   5   6   7   8   9   10   11   12 2017   1   2   3   4   5   6   7   8   9   10   11   12 2016   1   2   3   4   5   6   7   8   9   10   11   12 2015   1   2   3   4   5   6   7   8   9   10   11   12 2014   1   2   3   4   5   6   7   8   9   10   11   12 2013   1   2   3   4   5   6   7   8   9   10   11   12 2012   1   2   3   4   5   6   7   8   9   10   11   12 2011   1   2   3   4   5   6   7   8   9   10   11   12 2010   1   2   3   4   5   6   7   8   9   10   11   12 2009   1   2   3   4   5   6   7   8   9   10   11   12 2008   1   2   3   4   5   6   7   8   9   10   11   12 2007   10   11   12

Village Critical Infrastructure Replacement

Published on Jun. 18, 2024

Sodexo delivers integrated facilities management services for one of its largest clients’ assets in Australia’s Pilbara Region of Western Australia. It comprises operational sites, accommodation, commercial buildings, and residential properties across 32 villages, 5 towns, and 5 aerodromes.

The Pilbara is a remote arid region in northwest Western Australia. This harsh and remote environment imposes significant challenges in maintaining the serviceability and availability of water networks across the region. 

 A 2020 leak detection survey of a single site uncovered 17 significant leaks. Water loss in such a remote and arid environment can significantly impact the wellbeing of village residents, with the potential to halt operations if left unresolved. 

Sodexo Solution

Working with its client, Sodexo introduced a remote water monitoring and management system comprising sensors, loggers, instrumentation, and data transmission equipment – commonly referred to as Internet of Things (IoT) technology. 

We have replaced 60 km of water pipes in 4 villages, and similar works are planned for 4 more villages over the coming years.

Works were completed on fully operational sites, with construction closely managed through proper planning, scheduling, and stakeholder management to minimise service interruptions and adverse impacts on village residents. Horizontal drilling technology and articulated potholing are also minimising construction time.

Impact - Achieved Together

IoT wireless technology allows real-time remote monitoring of potable and wastewater treatment plants to detect anomalies such as burst water pipes. This reduces water waste, service interruptions, and unplanned demand on the facility maintenance teams.

This initiative saves natural resources while reducing waste in keeping with Sodexo and its client’s Corporate Responsibility commitments. 

To date, this project has saved 6 million litres of water daily - equivalent to two Olympic pools or enough to supply the daily recommended intake of water to Western Australia’s entire population.

• Artificial Intelligence
• Generative AI
• Business Operations
• Cloud Computing
• Data Center
• Data Management
• Emerging Technology
• Enterprise Applications
• IT Leadership
• Digital Transformation
• IT Strategy
• IT Management
• Diversity and Inclusion
• IT Operations
• Project Management
• Software Development
• Vendors and Providers
• Enterprise Buyer’s Guides
• United States
• Middle East
• España (Spain)
• Italia (Italy)
• Netherlands
• United Kingdom
• New Zealand
• Data Analytics & AI
• Newsletters
• Foundry Careers
• Terms of Service
• Privacy Policy
• Cookie Policy
• Copyright Notice
• Member Preferences
• About AdChoices
• Your California Privacy Rights

Our Network

• Computerworld
• Network World

3 Case studies demonstrate the power of modern enterprise content management

Customers in insurance, banking, and healthcare find benefits in replacing aging content management tools with modern systems..

From insurance to banking to healthcare, organizations of all stripes are upgrading their aging content management systems with modern, advanced systems that introduce new capabilities, flexibility, and cloud-based scalability. In this post, we’ll touch on three such case studies.

Global insurance company

A large insurance company adopted a cloud-based document management system to enable paperless operations around the world and simplify regulatory compliance. The organization had some tactical document management systems, but they were siloed and based on slow, outdated technology. Plus, all files were stored in U.S. data centers, creating obstacles for a globally dispersed user base.

After adopting Alfresco Content Services and Alfresco Governance Services running on Amazon Web Services (AWS), the insurer fully digitized its operations. The IT team worked closely with business users to build a solution “in which paper wasn’t part of the process,” the company’s SVP and CIO said.

The solution provides electronic file and records management capabilities that integrate seamlessly with the company’s core insurance applications, automating everything from document retrieval to records management . The solution is saving the company $21 million over five years thanks to massive reductions in paper, printing, and storage costs.

Large community bank

When a 28-branch community bank decided to sunset its document storage system, it needed a solution that would work with its cloud-based core banking system.

After identifying dozens of company requirements, the organization selected  OnBase  running on the Hyland Cloud. With support from Hyland Professional Services, the bank migrated 2.5 million documents, representing the past 15 years of business documents, to OnBase. Soon after, the bank added WorkView , Hyland’s low-code application builder, to create solutions and address new challenges with speed and agility.

“With WorkView, you can build workable solutions with almost no code at all. It’s enabled us like a force multiplier. We can accomplish so much with a small team,” said the bank’s enterprise process manager.

Among the benefits, the solution helped the bank’s lending department retire its manual, paper-based workflow in favor of more automated processing using OnBase workflows. The results have been significant: a mortgage loan process now takes less than 20 minutes to complete each day, down from two hours.

What’s more, during the COVID-19 pandemic, the bank was able to bring on remote, temporary workers to handle an onslaught of Paycheck Protection Program (PPP) applications.

“All the documents needed were visible in OnBase without relying on paper to complete the work,” said the bank’s senior vice president and director of operations and process improvements. “We couldn’t have managed the loan volume without OnBase in the cloud.”

Large pharmacy and healthcare firm

A large American retail pharmacy and healthcare company was looking to upgrade its aging knowledge management systems. Its executive leadership team directed the business to select a knowledge management platform with a modern, open-source approach that would reduce the company’s dependence on IBM, Oracle, and other proprietary solutions.

The company opted for Hyland’s  Nuxeo Platform , an open-source and highly scalable platform that enables the provider’s customer care representatives to quickly access their customers’ current coverage details. It also gives the company the flexibility to introduce new solutions in the future without worrying about being constrained by proprietary technology.

Ultimately, the healthcare firm used Nuxeo to replace two aging platforms:

• A mission-critical solution, previously based on IBM File Net, that’s used by more than 20,000 customer care agents to serve clients daily.
• A content management solution based on Oracle Stellent for managing policies, procedures, and other business content.

Now, the company is confident its agents will be up to date on the latest information they need to do their jobs effectively, from patient details to urgent notices about drug recalls.

“We’re confident the Nuxeo Platform will enable us to inform our reps ASAP,” said a healthcare company rep. “This is critical not only for our business, but also for the well-being of the millions of people who use [our] services.”

To learn more, visit Hyland .

Related content

The evolving state of enterprise content management: how ai changes the game, the secret to effective enterprise content management: building from a sound base, how intelligent document processing automates content-intensive processes, 5 benefits intelligent document processing brings to content management, from our editors straight to your inbox, show me more, 3 keys to ensuring your cloud provider offers a sound cyber security strategy.

Federal judge strikes down FTC’s ban on non-compete agreements

CIO Leadership Live Australia with Andrew Dome, Chief Digital Information Officer at Uniting

CIO Leadership Live Australia with Alan Sharvin, Chief Information Officer, Tabcorp

CIO Leadership Live India with Irshad Saifi, Director IT and Digitization (CDIO), Shardul Amarchand Mangaldas & Co

Metalenz optimizes optical sensor for smartphones, enabling next-gen biometrics

How are AI talent searches changing?

CIO Leadership Live with IDC's Marci Maddox, Research Vice President for Digital Experience Strategies

Sponsored Links

• Everyone’s moving to the cloud. Are they realizing expected value?
• The cloud shouldn’t be complicated. Unlock its potential with SAS.
• The future of identity is here. Unlock brand growth with Merkury
• Everybody's ready for AI except your data. Unlock the power of AI with Informatica

An official website of the United States government

Here’s how you know

Official websites use .gov A .gov website belongs to an official government organization in the United States.

Secure .gov websites use HTTPS A lock ( Lock A locked padlock ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

• Publication Library
• Enhancing Behavioral Threat Assessment and Case Management Capabilities

Enhancing Behavioral Threat Assessment and Case Management Capabilities Through a Public Health-Informed Approach: CP3 Prevention Resource

Behavioral threat assessment and management models are increasingly used by schools, workplaces, and communities to offer early intervention services to individuals who display concerning behaviors. Through federal grant funding and technical assistance, the Center for Prevention Programs and Partnerships (CP3) has supported the development of dozens of behavioral threat assessment and management teams in communities across the United States.

Based on this work and engagement with experts, researchers, and practitioners, this Prevention Resource outlines how behavioral threat assessment and case management models may benefit by adopting a public health-informed approach to targeted violence and terrorism prevention. It also summarizes emerging practices in case management techniques to build practitioner capacity at all levels of violence prevention. A case study describes how these recommendations can be put into practice.

Note: This Prevention Resource does not provide specific information on how to conduct behavioral threat assessment. Additional federal resources are included in the concluding sections to support collaboration between public health, behavioral threat assessment and case management practice.

Disclaimer: This Prevention Resource on Enhancing Behavioral Threat Assessment and Case Management Capabilities through a Public Health-Informed Approach provides a summary of research, written by the Center for Prevention Programs and Partnerships. Inclusion of articles, research, and references does not constitute endorsement of any non-federal entities or their content by the U.S. Department of Homeland Security or the Federal Government.

• Center for Prevention Programs and Partnerships (CP3)
• Pathway to Violence
• Public Health
• Targeted Violence and Terrorism Prevention (TVTP)
• Preventing Terrorism and Targeted Violence