Students’ Satisfaction of Food Services at the University Cafeteria: a Comparative Study Via PLS Approach

  • August 2018
  • International Journal of Engineering & Technology 7(3):61-66

Mui ling Dyana Chang at Universiti Malaysia Sabah (UMS)

  • Universiti Malaysia Sabah (UMS)

Norazah Mohd Suki at Universiti Utara Malaysia

  • Universiti Utara Malaysia

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Students’ Satisfaction with the University Cafeteria: Structural Relationships of Food Quality, Staff, Price Fairness, and Ambiance

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  • Mui Ling Dyana Chang 4 ,
  • Norazah Mohd Suki 5 &
  • Norbayah Mohd Suki 6  

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This study aims to investigate the relationship between the food quality, price fairness, staff, and ambiance of the university cafeteria with students’ satisfaction. To test the conceptual model and test the proposed hypotheses, a quantitative survey was performed via a structured self-administered questionnaire among 78 undergraduates from Universiti Teknologi MARA (UiTM), Sabah campus, Malaysia, utilizing convenience sampling method. Data was analyzed using structural equation modeling (SEM) technique via AMOS 21.0 computer program with maximum likelihood estimation. The empirical results provided strong support that students’ satisfaction with the university cafeteria is very much influenced by food quality, followed by staff and ambiance, respectively. Implications of the study from managerial and theoretical perspectives together with directions for future research are also discussed. The findings of this study may help the university cafeteria to improve service quality and raise students’ satisfaction.

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Centre for the Promotion of Knowledge and Language Learning, Universiti Malaysia Sabah, Kota Kinabalu, Sabah, Malaysia

Mui Ling Dyana Chang

Labuan Faculty of International Finance, Universiti Malaysia Sabah, Federal Territory of Labuan, Malaysia

Norazah Mohd Suki

Labuan Faculty of Computing and Informatics, Universiti Malaysia Sabah, Federal Territory of Labuan, Malaysia

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Chang, M.L.D., Suki, N.M., Suki, N.M. (2015). Students’ Satisfaction with the University Cafeteria: Structural Relationships of Food Quality, Staff, Price Fairness, and Ambiance. In: Omar, R., Bahrom, H., de Mello, G. (eds) Islamic perspectives relating to business, arts, culture and communication. Springer, Singapore. https://doi.org/10.1007/978-981-287-429-0_35

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Fast Food in Campus: Advantages and Disadvantages Essay

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The popularity of fast foods is increasing, as reflected by the growing fast food industry. This is because of the convenience that comes with buying fast foods. Most campuses are surrounded by fast-food restaurants as most students prefer fast food to home-cooked food. There have been debates on the effects that fast foods have on on-campus students. This paper will explain the gains and drawbacks of fast foods on campus (Walker).

The most obvious advantage is that fast food help to save time. Time is one of the most valuable assets to focus on students. Having meals in between classes is made possible with the availability of fast food. After a busy day in school, students are able to get ready food without much hustle. Although fresh food is healthier than fast food, a burger or pizza will be a stroke of luck after a tiresome day in school.

To prepare fresh food, one has to shop for ingredients, cook, and wash the utensils, which are time-consuming for a busy student who might be having assignments or notes to read. Apart from saving time, fast food helps in cutting costs. The cost of some fast foods like burgers is relatively cheap hence affordable to students. Most fast foods are also healthy, for example, salads, lean meat, wheat bread, boiled food, fruit juice, and low-fat milk (Walker).

Fast food has some negative impact on on-campus students, one of them being on their health. Fast food contains a large amount s of calories, salt, and fats, which is a threat to a student’s life. These fats accumulate in the body and result in obesity, high blood pressure, and heart diseases. Most students also tend to make eating fast food a habit that they cannot do without. This, in turn, makes the students lazy to cook fresh food even when they have time. They are also unable to adopt a home cooking culture in the future when they get families (Walker).

In conclusion, fast food is a modern technique that facilitates ready food when most needed. It is necessary for students to take into consideration their gains and drawbacks to ensure an effective lifestyle.

The classmate has pointed out that fast-food restaurants provide a quick and convenient means of provision of food. The classmate has outlined the following advantages of fast foods in the university system. One of the advantages is that fast-food restaurants are convenient since students do not necessarily have to worry about access to foods. Also, the classmate mentions that fast-food restaurants save students time, especially when they have a tight schedule and they do not have time to look for normal foods.

The third advantage is that fast-food restaurants save students the burden of carrying packed lunch as they go to school. On the other hand, fast foods do have disadvantages. The classmate mentions that fast foods make students possess poor eating habits that lead to intestinal problems. Finally, the classmate identifies that fat foods are expensive in the long run and may lead to students forgetting their nutritional requirements.

The classmate points out that fast-food restaurants are indeed beneficial when the university does not have many restaurants. The student explains how one feels relaxed due to the contentment that, after classes, one can be able to grab something to bite. The classmate mentions that students usually feel less distracted while doing tests compared to incidences when they are hungry and doing exams. The classmate mentions that the overall advantage of fast foods is the availability of foods. On the other hand, a classmate mentions that fast foods lead to obesity among university students who eat from fast-food restaurants. The classmate argues that junk foods lead to an imbalance of nutrients in the body.

Walker, John Introduction to Hospitality. Upper Saddle River: Publisher Prentice Hall Higher Education, 2008. Print.

  • Everything the guest sees.
  • Remembering the names of your guests.
  • Guest covers and average guest check.
  • Average check total per person.
  • All of the above.
  • It is based on the expected volume of business.
  • Everything the customer does not see.
  • Inventory control.
  • Foodservice is the primary business.
  • Being able to predict the number of meals and portion sizes.
  • Food pyramid.
  • Business and Industry.
  • Leisure and recreation foodservice industry.
  • Resources and support available.
  • Fast-Food Marketing and Childhood Obesity in the USA
  • Fast Food, Fat Profits: Obesity in America
  • Saudi East Burger Company's Marketing Plan
  • Fast-Food Restaurants as a Minor Cause of Obesity
  • Burger King vs. McDonald's: Turning Things Around
  • Fast Food History and Global Presence
  • Obesity in Hispanic Adolescents and Fast Food
  • Fast Food, Obesity, Depression, and Other Issues
  • Fast Food Ban Necessity in Schools
  • Fast Food Consumption in New Jersey (United States)
  • Chicago (A-D)
  • Chicago (N-B)

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IvyPanda . 2021. "Fast Food in Campus: Advantages and Disadvantages." January 22, 2021. https://ivypanda.com/essays/fast-food-in-campus-advantages-and-disadvantages/.

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Roosevelt Review (Archives, 2014-2018)

Archives of roosevelt review: the roosevelt university alumni magazine, food fight: a brief history of the roosevelt cafeteria.

March 30, 2018 by Lynn Weiner Leave a Comment

essay on university cafeteria

Cafeteria scenes from the 1940s and ’50s.

College students and food have a long, conflicted history. Older alumni at many colleges may recall dubious offerings like mystery meat, weak coffee, and tuna surprise — and student complaints about cafeteria food are legion. A student riot occurred at Harvard College in 1766 because “the butter stinketh.” In 1818, a food fight at Harvard led to the expulsion of the entire sophomore class.

essay on university cafeteria

Since 1947, there has been a cafeteria at Roosevelt’s downtown Chicago Campus — though its location has changed several times. During the late 1940s, the cafeteria was located on the south side of the Michigan Avenue lobby, where the marketing and public relations office now lives.

By 1955, the cafeteria was on the Congress Parkway side of the second floor of the Auditorium Building. During the early 1960s, it relocated to the third floor, and later to the second floor corridor facing Wabash Avenue. When the Herman Crown Center opened in 1970, the cafeteria operated on the west side of the second floor. Since 2012, the current McCormick Dining Center on the second floor of the Wabash Building has overlooked the Wabash Avenue elevated train. There have also been cafeterias at two other sites: University Center Chicago and the Schaumburg Campus.

essay on university cafeteria

Food Service Director Bill Reich.

It was not always a serene place to be. In 1947, The Torch student newspaper called cafeteria food “sleazy and monotonous … and carelessly and amateurishly prepared.” Some students that year discussed creating a cooperative cafeteria. In 1949, the Student Council voted to boycott the cafeteria if it did not improve, and an editorial in The Torch noted the “not-so-spotless silverware, the restricted menu, the oft-times poorly prepared food, and the mediocre seven-cent coffee.”

essay on university cafeteria

Executive Chef Charlie Taylor; the McCormick Dining Center.

Over the years complaints continued, and in 1971, a student guide called Truckin’ Thru RU helpfully listed local restaurant alternatives because the cafeteria was a place where “plastic-wrapped sandwiches and sterile hot dishes turn our stomachs.”

essay on university cafeteria

Cafeteria scenes from the 1960s and ’70s.

Others have fonder memories. Earl Rodney (BBA, ’54) recalled that his favorite dish in the cafeteria was “ham hocks and lima bean stew”; Ethel Crisp (BA, ’74), some 20 years later, remembered the “delicious hamburger with lots of pickles.” One anonymous student during the 1970s treated himself every day to a Suzy Q snack cake. More recently, Arielle Antolin (BA, ’16) proposed the addition of a “grilled pepper jack cheese and burger with bacon bits on white bread.” The cafeteria adopted the suggestion and promptly named the sandwich “The Arielle A+ Burger.”

“The pizza puff: ridiculously greasy but my treat to myself after a jam-packed day of classes.” Bianca Milligan (BA, ’17)

Michael Shatz (BM, ’50) wrote in the book Memories of the First 60 Years that the cafeteria was a “melting pot of races and nationalities” and “the heart of the school.” Similarly, retired U.S. diplomat Jacques Paul Klein (BA, ’63; MA, ’73) remembered the cafeteria as “the focal point for our debates, arguments and critiques but — most importantly — camaraderie … Who could not help but be enriched by such a multiethnic, multiracial, multicultural and diverse student body?” In contrast, others noted that there was sometimes self-segregation of students by race, religion, athletic identity, gender or college.

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We Are All Cafeteria Originalists Now (and We Always Have Been)

Yale Law School, Public Law Research Paper

William & Mary Bill of Rights Journal (forthcoming 2024)

35 Pages Posted: 17 Sep 2024

Jack M. Balkin

Yale University - Law School

Date Written: September 15, 2024

Americans are “cafeteria originalists." They pick and choose when to follow the views of the founders, framers, or adopters (as they understand them) and often artfully re-characterize these views to support contemporary political and legal arguments. Even self-described originalist judges are originalist only when they want to be. Cafeteria originalism is not a pathology or a falling away from a pure or correct version of constitutional interpretation. Instead, the persistence of cafeteria originalism in American constitutional culture reveals the deep rhetorical structure of American constitutional law. That is why non-originalists make originalist arguments all the time without thereby being converted to the originalist creed. And that is why conservative originalists have always had to leaven their theories with qualifications, exceptions, and epicycles.  Cafeteria originalism is our law. The most plausible versions of interpretive theory — including the most plausible versions of originalism — make their peace with cafeteria originalism; indeed, they enjoy the smorgasbord. Cafeteria originalism has multiple uses in American legal thought. It offers a powerful rhetoric for legal reform. It clears the ground for new doctrinal development. And it helps people express their contemporary values through appeals to constitutional memory. Interpretive theories lie downstream from constitutional culture. Within that culture, originalist arguments are simply one element of a larger collection of rhetorical strategies. This produces the effect called cafeteria originalism. From the standpoint of conservative originalism, this fact is a problem. But from the standpoint of American constitutional culture, it is perfectly normal. It is just what we do around here.

Keywords: constitutional interpretation, originalism, rhetoric, constitutional culture, interpretation, cafeteria originalism

Suggested Citation: Suggested Citation

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Yale university - law school ( email ).

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Retraction Watch

Tracking retractions as a window into the scientific process

Exclusive: One university’s three-year battle to retract papers with fake data

essay on university cafeteria

In 2021, the provost of the University of Maryland, Baltimore sounded the alarm about a troubling batch of papers from the lab of Richard Eckert, the former chair of the Department of Biochemistry and Molecular Biology at the institution. 

The provost sent letters to the editors of seven journals calling out a string of serious issues.  Based on the university’s investigation, the papers contained duplicated, fabricated and falsified data, according to emails obtained by Retraction Watch. 

But more than three years later, the results of those alerts are mixed: Of the 11 papers the university flagged in 2021, editors corrected three and retracted two. Six still await resolution, with no apparent action taken by the journals. 

Maryland’s internal investigation into Eckert wrapped up in January 2020. Based on that investigation, the Office of Research Integrity (ORI) last month found Eckert committed research misconduct by faking data in 13 published papers and two grant applications. 

Through a public records request, we obtained a redacted copy of the investigation report, as well as the university’s correspondence with the journal editors. The records show that two years after the university initially alerted the journals, they followed up with some journals that had yet to act. The university also sent emails recommending retraction or correction of five more problematic papers.

But the second attempt didn’t change much: Collectively, 10 of 17 suspect papers await action. 

After receiving an anonymous allegation through a reporting hotline, Maryland began the process of investigating Eckert’s work in January 2019. According to a redacted version of the report , dated Jan. 7, 2020, and forensic evidence , the university found Eckert had engaged in several deceptive practices, among them: fabricating data to purportedly show gene expression, splicing and duplicating Western blots while using a paint brush tool to mask the alterations, and using empty areas of film to fake control conditions. 

A year after the investigation concluded, Roger Ward, the provost and executive vice president of the university, wrote letters to seven journals about the compromised papers. In response, two were retracted and three corrected: 

  • Retracted: Inhibition of YAP function overcomes BRAF inhibitor resistance in melanoma cancer stem cells , Oncotarget 
  • Retracted: Suppression of AP1 transcription factor function in keratinocyte suppresses differentiation , PLOS One
  • Corrected: Bmi-1 helix–turn and ring finger domains are required for Bmi-1 antagonism of (−) epigallocatechin-3-gallate suppression of skin cancer cell survival , Cellular Signalling
  • Corrected: Suppressing AP1 factor signaling in suprabasal epidermis produces a keratoderma phenotype , Journal of Investigative Dermatology
  • Corrected: Transamidase site-targeted agents alter the conformation of the transglutaminase cancer stem cell survival protein to reduce GTP binding activity and cancer stem cell survival , Oncogene

The documents we obtained reveal a series of delays and inaction. 

The university reported deleted data in a paper published in Molecular Carcinogenesis , ‘ Combination cisplatin and sulforaphane treatment reduces proliferation, invasion, and tumor formation in epidermal squamous cell carcinoma ’, and recommended the journal retract the article. Independent experts recruited by Wiley, the journal’s publisher, couldn’t determine whether the error was honest. They requested additional evidence that the university was unable to provide, citing confidentiality. The article does not yet have any published notice. When asked about the matter, the journal editor deferred to a representative from Wiley, who did not respond to our queries. 

The university called out three papers published in the Journal of Biological Chemistry for containing falsified Western blots.  One of these was doctored using a paintbrush tool “in order to support the data presented in the article.”

For one article, the university’s investigators concluded “either the actual experiments have never been performed or the western blots never showed the results described in the article.” 

According to a log of email exchanges , the then-editor of the journal responded the same day, promising to “follow up in terms of action” regarding the three problematic articles. None have yet been retracted or corrected. 

In February 2023, Stephan Vigues, the university’s research integrity officer, followed up with the current editor-in-chief of JBC, Alex Toker. Toker wrote back, “Rest assured we take these cases with the utmost seriousness.” 

When Vigues followed up again in April 2023, a data integrity manager at the American Society for Biochemistry and Molecular Biology, which publishes the journal, said the investigation was still ongoing. 

Vigues inquired again in January of this year, stressing his institution had “investigated the entire lab” and had “gathered enough information to ask for retraction because the published data was manipulated and does not represent accurately the raw data.” 

A response from the director of publications, Isabel Casas, revealed the data manager handling the case had left, and the investigation was still unresolved. Neither Toker nor Casas has responded to requests for comment. 

In another instance, the Journal of Investigative Dermatology had corrected a paper, ‘ Suppressing AP1 factor signaling in suprabasal epidermis produces a keratoderma phenotype ’, following a letter from the university in 2021. In February 2023, Vigues notified editor-in-chief Erwin Tschachler about another two problematic articles . One figure contained a Western blot that had been replicated three times, using a paint brush tool to conceal the splices, and copy-and-pasted data modified to make the bands look slightly different. 

Tschachler responded a few days later, saying the editorial team “will publish the respective retractions/corrections in one of the up-coming issues of our Journal.” While neither article appears to have any published notice, Tschachler told Retraction Watch he had also been contacted by the US National Institutes of Health Office of Research Integrity, and said the journal would pursue retractions for the articles “given the pattern of misconduct.” 

These 10 articles are still awaiting action: 

  • Methylosome protein 50 and PKCδ/p38δ protein signaling control keratinocyte proliferation via opposing effects on p21Cip1 Gene Expression , Journal of Biological Chemistry
  • p38δ regulates p53 to control p21Cip1 expression in human epidermal keratinocytes , Journal of Biological Chemistry
  • Protein Kinase C (PKC) Suppresses Keratinocyte Proliferation by Increasing p21Cip1 Level by a KLF4 Transcription Factor-dependent Mechanism , Journal of Biological Chemistry
  • Localization of the TIG3 transglutaminase interaction domain and demonstration that the amino-terminal region is required for TIG3 function as a keratinocyte differentiation regulator , Journal of Investigative Dermatology
  • PKC-delta and –eta, MEKK-1, MEK-6, MEK-3, and p38-delta are essential mediators of the response of normal human epidermal keratinocytes to differentiating agents , Journal of Investigative Dermatology
  • Combination cisplatin and sulforaphane treatment reduces proliferation, invasion, and tumor formation in epidermal squamous cell carcinoma , Molecular Carcinogenesis
  • The Bmi-1 polycomb protein antagonizes the (2)-epigallocatechin-3-gallate-dependent suppression of skin cancer cell survival , Carcinogenesis
  • NRP-1 interacts with GIPC1 and α6/β4-integrins to increase YAP1/Δ Np63α-dependent epidermal cancer stem cell survival , Oncogene
  • Transglutaminase is a mesothelioma cancer stem cell survival protein that is required for tumor formation , Oncotarget
  • Transglutaminase interaction with α6/β4-integrin stimulates YAP1-Dependent ∆Np63α stabilization and leads to enhanced cancer stem cell survival and tumor formation , Cancer Research

Editors for Carcinogenesis, Oncogene and Oncotarget do not appear to have responded to alerts from the University of Maryland, Baltimore. The editor in chief at Carcinogenesis said the editorial team is still investigating the university’s claims.

The Office of Scientific Integrity at Oncotarget said they “do not have records that anyone from the University contacted us about the papers in 2021,” though we obtained a letter addressed to the journal’s EIC, Andrei Gudkov, dated January of that year. Oncotarget ’s scientific integrity office wrote that an image forensic team is checking the paper, and would contact the authors if they found anything. After we shared that letter with the office, they said they would take “immediate action.” 

The EIC at Oncogene referred us to the publisher, Springer Nature, who hasn’t yet responded. The Cancer Research article was included in ORI’s findings, but not in the documents we obtained. The editor there has not responded to our queries. 

According to the ORI, Eckert is also required to request retractions himself. Eckert has not responded to requests for comment.

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9 thoughts on “exclusive: one university’s three-year battle to retract papers with fake data”.

Compare these long retraction times or refusals to retract (despite knowing that the data were fabricated) with the retraction time requested by the editor of Cureus, which was only a couple of WEEKS. More power to Cureus.

Unfortunately, that does not make up for the deluge of junk papers that Cureus publishes. They are diluting the scientific record with unreliable papers.

Sure quality is key, and if they do publish junk papers (emphasis on IF), then they should be considered as such and be delisted from good indexes. Again, emphasis on IF. . ‘ However, my comment had a history. My comment was merely about retraction speed, as something relevant to this very RW story, and more importantly, as something relevant to a recent RW entry, in which an anonymous researcher and some commenters kept on unfairly criticizing Cureus’ Retraction Speed. . ——————— ‘ There, I summarized a few articles on “Retraction Time” including an entry from RW. You can find my comments signed as (Mega) Mike here: https://retractionwatch.com/2024/08/23/journal-retracts-article-for-plagiarized-images-after-trying-to-gag-researcher-who-complained/ ——————————- For your and other readers’ convenience: ——————————- Cureus was lightning-fast when requesting only a couple of weeks for their evaluation of the paper before retraction. It was indeed very fast as advertised; So much faster than almost all journals or than the average retraction time of fraudulent papers. ——————————————————— How long does it take for a journal to retract a (fraudulent) paper? —— ‘ Some commenters interpret the Cureus editor’s request to wait for a couple of WEEKS as “reluctance” and “foot dragging”. The commenter X says since the Cureus journal markets its speed and since the paper was fraudulent, the editor should retract it even faster. Let’s see whether or not these expectations are relevant and logical? —— ‘ Summary: . 1. Retraction of fraudulent papers takes much LONGER than erroneous papers. Even more than that, they are the ones with the longest retraction times. . 2. Retraction takes an average of around 2 to 4 years (not weeks or days)! . 3. A retraction time of 4 to 6 —MONTHS— is considered relatively quickly by Retraction Watch. . Conclusions: Exactly the opposite of what the commenter X demands, a retraction time of a couple of weeks for a fraudulent paper is considered EXTREMELY FAST. . . . Details and links: —————————- 1 ————————————- ‘ 1. A peer reviewed PLOS One article reads “Mean time to retraction was 3.9 years, median time was 2 years, with a range from 0 to 26 years to retraction.” . https://doi.org/10.1371/journal.pone.0277814.g003 . —————————– 2 ———————————— ‘ 2. A peer reviewed article says “Average time from publication to retraction is calculated to 2.86 years and retractions due to fake data takes longest period among the reasons.” . https://www.researchgate.net/publication/349874986_Retracted_articles_in_the_biomedical_literature_from_Indian_authors . —————————— 3 ———————————– ‘ 3. This website ( https://howtopublishscience.org/retract.html ) summarizes a peer reviewed article (DOI: 10.1080/08989621.2021.1920409), saying that **retraction of fraudulent papers takes much Longer than honest errors**: . ‘ “It takes a mean time of nearly 2 years between notification of problems with a paper, and issuing a correction or retraction (Grey, Avenell & Bolland, 2021), …. The second hump [in retraction times] is usually associated with fraud, and comes after several years of investigations by institutions often with added legal frustrations.” . ————————— 4 ————————————– ‘ 4. Retraction Watch (2017) considers a retraction time of 4 to 6 **MONTHS** as relatively QUICKLY. . RW says: “… We’ve explored how long it takes a journal to act over the years, and we’ve found that the time between identifying a problem to retracting the paper can vary — and sometimes last years. … Retractions take time — and some more than others. …… some acted relatively quickly—issuing retractions or corrections within four to six months—while others have not taken any action yet.” . https://retractionwatch.com/2017/07/07/retraction-countdown-quickly-journals-pull-papers/

There seems to be a bad kink in the retraction pipeline. Can we get some reporting on why it is taking so long? Are the journals understaffed for this purpose? Do the decision pathways have chokepoints that slow down the whole process? It seems to me that it would be an unalloyed benefit to a journal to resolve retraction issues as soon as possible. Why aren’t they?

All of the above. Plus, retractions are the worst nightmares of journal editors. I don’t know why, but journals and publishers do almost anything they can to evade a retraction. If they can’t dodge it, they will try to postpone it. But again, all the reasons you counted are simultaneously at play. When the reason for the retraction is fraud, the journal needs to investigate the matter, sieve through claims of multiple people, find the culprit, etc. The COPE flowcharts for these matters are very bad, and most of the time rely on the answers of the authors. Now imagine some authors who refuse to answer! Most of the time, I think COPE is incompetent but other times I think COPE has intentionally made these flowcharts so stupid, because honestly I can’t think of some organization be such stupid. Perhaps they fear legal complaints from authors and thus have made a very watery and ineffective flowchart to give a lot of wiggle room to fraudsters in the hope that they don’t retaliate. But apart from the COPE’s ineffective guidelines, journals and publishers just fear and hate retractions.

Here Pubpeer could be helpful, as this makes the retraction requests by the University public. Not only would this put extra pressure on the journals, it also means there are comments linked to the article when people have the PubPeer plugin installed and decide to cite a paper – they will get a warning there are comments.

Gee, and one wonders why trust in the medical profession is on the skids…

I’ve run into a similar odd issue as the first one described here where inaction was taken. The journal wouldn’t move unless they could show that the errors, which were obvious, were intentional. They thought it was perfectly fine to leave an obviously erroneous paper, in many analysis details, as long as the authors did it by mistake.

psyoskeptic >> They thought it was perfectly fine to leave an obviously erroneous paper, in many analysis details, as long as the authors did it by mistake.

It seems that they just pretended to think so in order to give an excuse to avoid a retraction stain on their journal. Of course they knew very well that it wasn’t fine at all. Even the most retarded journal editors know that COPE necessitates that even honest errors must be be retracted or at least, corrected by an erratum (if they are small).

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Punjab University Suspends Employees for Leaking LLB Exam Papers

essay on university cafeteria

Punjab University (PU) has suspended three employees and initiated legal action against them for their involvement in leaking two LLB examination papers. This decision comes after an investigation by the Intelligence Bureau (IB) Lahore, which uncovered the employees’ role in the scandal.

The suspended staff members include Key Punch Operator Athar, Naib Qasid Mohsin, and Junior Clerk Usman. According to the university administration, these individuals were found selling exam papers to students in exchange for money. The first paper was sold for Rs 35,000 and Rs 6,000 by two of the employees, while the third employee sold the second paper for Rs 100,000.

essay on university cafeteria

The LLB annual examinations for parts I through V began on August 23, 2024. Following the leak, PU not only suspended the involved employees but also invalidated the exam papers of four students who purchased the leaked papers. The university has also filed Unfair Means Cases (UMC) against these students.

PU’s prompt actions demonstrate its dedication to upholding academic integrity and combating corruption within its examination process.

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Universities in Krasnodar, Russia - Rankings & Reviews -

  • 12 Jul, 2024: Publication of Webometrics Ranking Web of Universities . Kuban State Agricultural University with highest ranking among universities in Krasnodar ranked #3370.
  • 30 May, 2024: RUR Ranking Agency (Moscow, Russia) published most recent results of RUR World University Rankings . Kuban State University of Technology achieves position 1134.
  • 06 Mar, 2024: Scimago Institutions Rankings updated with Kuban State Agricultural University ranked highest among 4 listed universities in Krasnodar.
  • 25 May, 2023: RUR Academic Rankings updated with Kuban State University of Technology in position 1221.

Rankings of universities in Krasnodar, Russia 2024

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Kuban State Agricultural University

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Kuban State University of Technology

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Kuban State Medical University

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Kuban State University of Physical Culture, Sport and Tourism

 

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4 out of 5 Universities in Krasnodar Ranked in at least one ranking

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Academic reputation 30% Employer reputation 20% Faculty/student ratio 20% Staff with a PhD 10% Papers per faculty 10%

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QS University Rankings: EECA Emerging Europe & Central Asia  (Published: 15 December, 2021)

Academic reputation 30% Employer reputation 20% Faculty/student ratio 10% Papers per faculty 10% International research network 10%

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Rur academic rankings  (published: 25 may, 2023).

Normalized citation impact (Citations of research publications from all university authors compared with world averages) 20% Citation per papers 20% Papers per academic and research staff 20% International research reputation 20% Share of research publications written in international co-authorship 20%

RUR Reputation Ranking  (Published: 25 May, 2023)

Teaching Reputation 50% Research Reputation 50%

RUR World University Rankings  (Published: 30 May, 2024)

Teaching: 40%

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  • Ratio Faculty/Bachelor Degrees Awarded: 8%
  • Ratio Faculty/Doctoral Degrees Awarded: 8%
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  • World Teaching Reputation: 8%

Research: 40%

  • Citations per Academic/Research Staff: 8%
  • Doctoral Degrees per Accepted PhD: 8%
  • Normalized Citation Impact: 8%
  • Papers per Academic/Research Staff: 8%
  • World Research Reputation: 8%

International Diversity: 10%

  • International Faculty: 2%
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  • International Co-Authored Papers: 2%
  • Reputation Outside Geographical Region: 2%
  • International Level: 2%

Financial Sustainability: 10%

  • Institutional Income per Faculty: 2%
  • Institutional Income per Student: 2%
  • Papers per Research Income: 2%
  • Research Income per Academic/Research Staff: 2%
  • Research Income per Institutional Income: 2%

Scimago Institutions

Scimago institutions rankings  (published: 06 march, 2024).

Research 50% Innovation 30% Societal 20%

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Webometrics ranking web of universities  (published: 12 july, 2024).

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4 Ghanaians arrested in the U.S. for allegedly forging papers to enter university

Authorities in the United States have arrested four Ghanaian students for allegedly forging high school transcripts to secure admission to Lehigh University, Pennsylvania.

4 Ghanaians arrested in U.S. for allegedly forging university admission documents

The students, Otis Opoku, Evans Oppong, Cyrilstan Nomobon Sowah-Nai, and Henry Dabuo, are now facing charges of forgery and theft of services, with bail set at $100,000 each.

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The investigation was triggered when discrepancies were discovered in the application of Jude Dabuo, Henry Dabuo’s younger brother, who was set to begin studies at the university this year. According to court documents, Lehigh’s Vice Provost of Admissions and Financial Aid, Dan Werner, reported concerns to the Lehigh University Police Department (LUPD) on 23rd August 2024 after noticing errors in Jude's transcripts. Upon further scrutiny, university officials found similar issues in the transcripts submitted by Henry, prompting a wider review of credentials submitted by other Ghanaian students associated with the group.

“The Admissions Office discovered concerning format, markings, and spelling errors on Jude Dabuo’s transcript, leading them to question its validity,” according to the court records, as reported by thebrownandwhite.com , a media outlet of Lehigh University.

Otis Opoku, who has been a student at Lehigh since 2022, was found to have received financial aid amounting to $212,933.30. Both Sowah-Nai and Dabuo, who joined the university in 2023, had been awarded $127,213.70 and $129,244 in financial aid, respectively. State prosecutors allege that the students submitted falsified documents that significantly inflated their high school grades to gain admission and receive substantial financial aid packages.

The investigation into Henry Dabuo’s transcripts led officials to also review those of his high school classmate, Otis Opoku. “They found the same markings, format, and spelling errors” in his records, further raising suspicions.

Further checks on the transcripts of Evans Oppong and Cyrilstan Nomobon Sowah-Nai revealed similar discrepancies. The university’s admissions office confirmed that the official transcripts obtained from the students’ high schools in Ghana did not match the documents they had submitted during the application process. The forged transcripts were “materially different” from the originals, according to the report.

The students were arrested on 6th September 2024 and are currently being held at Northampton County Jail. Their next court appearance is scheduled for 24th September 2024.

In response to the arrests, a GoFundMe page was created on 15th September 2024 in support of the four students. The case has sparked conversations around the vetting processes for international student admissions and the integrity of financial aid applications at U.S. universities.

As the legal proceedings continue, this incident is likely to attract attention both in Ghana and the United States, shedding light on how academic credentials are verified in international admissions.

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Modelling and Simulation of a State University Cafeteria: A Case Study

Profile image of ISURI D . W . SAMARAWICKRAMA

2019, Proceedings of the 11th Symposium on Applied Science, Business & Industrial Research

With the current shift toward a service prominent economy, there exists a necessity in continuous improvements of service provision. Hospitality services have emerged as a foremost service under these circumstances. A university cafeteria is among the most time intensive services within a university premise. The tight schedules of the students and the staff influence the rushed atmosphere at the cafeterias that leads to customer dissatisfaction and brand switching. The study identified the congession at a hostel cafeteria of a state university. The objective of the study was to improve performance by reducing in the waiting times. The cafeteria was studied and primary data were collected during the rushed hours of weekdays for two weeks. The obtained data were simulated with Rockwell ARENA 14.5 version. Existing system allowed a waiting time of 3.30 minutes in the queue. The total time in the system was 4.81 minutes. Two model developments of increasing the service provision and the addition of another counter were simulated on the software. The waiting times resulted in the simulations depicted the efficiency in the increment of the service provision by twofold at the counter. The simulations for the data available depicted the addition of resources to the counter as the most efficient alternative. It obtained a reduction in waiting time by 74.84 percent and the service provision was increased by 67.54 percent in the system. The developments can be acheived by the standardization of the food serving and the payment handling at the counters.

Related Papers

Proceedings 2019 : 4th International Research Symposium on Pure and Applied Sciences

ISURI D . W . SAMARAWICKRAMA

Universities are the foremost service providers of education in Sri Lanka. It necessitates the fleetness in the service provision at the premises. University cafeterias take a prominent place in which time intensity is at the highest. Tight schedules and the higher demand during meal times have led to customer dissatisfaction and brand switching. University cafeteria for the study was the main cafeteria for the resident students. The cafeteria served several types of food and handled payments from a single counter. It has long waiting lines and less service efficiency especially during the rushed meal times. The objective of this study was to identify the necessary practices in improving the performance of the cafeteria. Primary data on the arrival times and the service times were collected during the rushed meal times in the cafeteria on weekdays. The data collection was carried on for two weeks. It was assumed that the customers arrived independently and randomly, customers were served in the First-In-First-Serve (FIFS) basis and no customer left without being served. Inter-arrival and service times were calculated from the data. From all customers visiting the cafeteria a sample of 100 were selected. It was fed to obtain the probability distributions from the Rockwell ARENA tool, Input Analyzer. The existing process of the cafeteria was modelled on ARENA 14.5 version and the waiting time at the queue was identified to be 3.30 minutes. The modelled operations showed a 93.4 percent serving at the cafeteria per hour. The study developed two performance improvement models. They were to increase the service rate by two-fold and to introduce another counter for the system. The developmental models showed a decrement in the waiting times for the service rate increment but not the additional counter. Thus the service rate increment was accepted as the most appropriate alternative. Waiting time of the chosen alternative was 0.83 minutes and a reduction of 74.84 percent in the waiting times. The serving of the alternative would be 100 percent per hour. It also reduced the total time in the system from 4.81 to 1.32 minutes. The study recommended the performance improvement of the cafeteria by increasing the service rate at the counter. Further it was suggested to standardize the operations and separate the food serving and payment handling at the counter.

essay on university cafeteria

Proceedings of the 11th Applied Science, Business and Industrial Research Symposium, Wayamba University of Sri Lanka

R D S S RAMBANDARA

Simulation of waiting lines has become a widely studied research area of many researchers. Supermarket waiting lines are foremost among those experienced daily by ordinary Sri Lankans. Waiting in queues wastes the time and it creates a bad reputation for any organization. The study analyzed the performance of a supermarket and presented relative measures and recommendations for improvements. The system was modeled using the student version of Rockwell ARENA 14.5. Data were collected through direct observations for three hours in one Saturday. The sample consisted of 100 observations for inter arrival times and service times at counters. Heavy crowd at the supermarket permitted the study to analyze only three counters. ARENA Input Analyzer recorded the probability distributions for each process. The model was run for a replication length of three hours. The performance of the existing system was measured by the number of customers served among the number arrived. This was recorded as 76.36 %. But the results showed higher customer waiting times in queues. Thus the authors decided to increase the resources used at each counter as a means of reducing the waiting time. The proposed model recorded the maximum performance with lower waiting times as expected. Accordingly the authors recommended employing two people at each counter to speed up the billing process. Further the layout of the supermarket could be rearranged allowing adequate space for the customers to walk around.

The university canteen is a queuing system with time dependent arrival patterns and limited resources. It has created the problem of students waiting in the queue during the lunch hour. This study purposively selected a Sri Lankan state university canteen composed of two counters and corresponding queues. The data were collected during the lunch hour of five consecutive week days. The sample included 200 students. The queuing system was modeled using the student version of Rockwell ARENA 14.5. The inter arrival times were calculated and inserted to the input analyzer to find the corresponding arrival patterns of students to the university canteen queues. It showed non uniform arrival rates explained by different patterns. The modeled system was run for one hour to find average values for waiting time of the students separately in two queues, number waiting in queues and number of arrivals and service receipts. The simulation showed that 64 students received the service among 64 successive arrivals. The results explained the average waiting times in queue 1 and queue 2 to be 2.35 and 3.03 in minutes respectively. The number waiting at counter 1 and 2 were 1.26 and 1.62 customers. The study further revealed the possibility of reducing waiting times at counter 1 and counter 2 to 0.68 and 0.89 minutes respectively by doubling the resources at both counters. The findings suggested improving the customer service of the system by opening an additional counter during the lunch hour and redesigning the layout considering the financial feasibility.

Edward Williams , Alex Beeker

Simulation historically was applied first to productivity and queuing problems in the manufacturing sector of the economy. More recently, simulation has been aggressively applied to such problems in other sectors of the economy, such as health care, warehousing, transportation, harbor operations, and service industries. We here describe the application of simulation to a heavily trafficked cafeteria. Bursley Dining Hall is one of many large and busy cafeterias provided by the University of Michigan Housing Department. During peak hours (typically driven by class schedules), long queues develop at some buffet stations. For this project, the analysts simulated the current cafeteria operations and analyzed various improvement plans. The result was recommendations which significantly reduced queuing times and increased fiscal soundness of cafeteria operations.

Proceedings of the 11th Symposium on Applied Science, Business & Industrial Research

ISURI D . W . SAMARAWICKRAMA , Isanka Hansani

Banking services have emerged as a foremost service under contemporary circumstances. The vigorous competition among the banking and financial services sector provides a platform for continuous improvements in their services. With the increased usage of banking services, identifying the means of improving customer satisfaction is essential. Psychology of waiting lines has proven to decrease the level of satisfaction through the increased waiting times. The study was undertaken to model and reduce the waiting times at the two counters of a commercial bank. Primary data on arrival and the service times for each customer arrival at the counters were taken. The study was conducted during the working hours for two consecutive weeks. Data collected from 150 customers were modelled using the student version of Rockwell ARENA 14.5 platform. The system was then modelled as multiserver quieuing system with unlimited waiting room capacity.It was run for 100 a replication length of customers. It was observed respective waitng times in the queues of current system to be 11 and 1.52 minutes for counter 1 and counter 2 respectively. Further the corresponding number of customers waiting in the queues were five and one. Therefore, the bank needed improvements for efficient service delivery. The system was simulated on two basic alternatives, namely; increment fo the service rate in a single queue at a time and the increment of the service rate in both the queues at once. The results obtained depicted the waiting times of the queues to be 5.25, 0.16 minutes and 0.52 ,0.12 minutes, respectively for the two alternatives. Thus the bank can eliminate excessive waiting through the increment of the service rate by twofold in one queue or in both the queues at once. The obtained results moreover emphasized the importance of the employees in the service industry and their continuous improvements in both skills and knowledge.

GJESR Journal

Waiting is an intimate dimension of our daily lives. Everyone has experienced waiting in line at the traffic control of daily life of human like telecommunications, reservation counter, super market, big bazaar, Picture Cinema hall ticket window and also to determining the sequence of computer operations, computer performance, health services, airport traffic, and airline ticket sales like any number of other places. Queuing theory is the mathematical study of waiting lines and it is very useful to define Modern information technologies require innovations that are based on modelling, analyzing, designing to deals with. Queuing theory is used widely in engineering and industry for analysis and modelling of processes that involve waiting lines. Applications of queuing theory is increased day by day in the fields of banking sector, healthcare, traffic control, computer Parallel System and Distributed system are also have the base of Queue models. This paper is an attempt to analyze the instances of use of queuing theory in various applications and benefits acquired from the same. Keywords- queue, queuing theory, queuing system, queuing theory applications.

Daniel Serra , Vladimir Marianov

The authors propose a model for locating a fixed number of multiple-server service centers or facilities that may become congested. Customers arriving at these centers must wait in line until served. The locations of the facilities and the allocations of customers to them are chosen by the planner, so to minimize both travel costs and system-wide congestion (or queuing) at centers. All the customers arriving at the facilities must be served, up to a certain maximum line length. The travel cost in which customers incur is a function of the length of the trip to the facility, while the congestion cost at a facility is a general function of the number of customers waiting on line or being served at the facility. The resulting model is a nonlinear p-median formulation. A solution method for this nonlinear model is proposed, and computational experience is presented.

Waiting may very well be an inescapable part of life, but that doesn't mean we enjoy it. But if the lines are truly inescapable, what can be done to make them less painful? Although there is a good deal of practical knowledge, usually known within the heads of corporate managers, very little has been published about the topic. One paper provides the classic treatment: David Maister's The Psychology of Waiting Lines1. Maister suggested several principles for increasing the pleasantness of waiting.

Research & Reviews: Journals of Statistics and mathematical Sciences

Anthony Onoja

The formation of waiting lines is a prevalence scenario that happens whenever the immediate demand for services surpass the current capacity to provide that service. This discrepancy may be temporal, but a queue accumulates during the period. Formation of a line causes an increase of customers waiting time, over-utilization of the available servers and loss of customer goodwill. Application of Queueing theory determines the measures of performance of the service facility; this can be used to design the appropriate service facility. Data for this study was collected at Nigeria National Petroleum Corporation (NNPC) Mega Station Jos for seven consecutive days between the hours of 7am-6pm daily through observations, interviews, and records of customers purchasing PMS only. The multi-server model was adopted for the study of the existing structure has eight servers. The data was analyzed using descriptive analysis; 'mintab-16 and TORA 2.0 software. The arrival rate λ=2.7483 customers/min is greater than the service rate μ = 0.4137 customer/min showing that queue exists. There are Poisson arrivals and exponential service distributions as validated by a Chi-square goodness of fit test. The calculated mean of utilization factors for five scenarios is 67.808. The utilization factor of 66.432 obtained for M/M/10: FCFS/∞/∞/ is the closest to this mean value and hence selected as the average utilization factor. This model that yielded an average queue time of 0.12353 minute and an average queue length of 0.33948 customers was formulated. M/M/10 gave optimal results and was proposed for adoption and to be used for solving similar problems. Management should open up two more servers. 5ncentives should be given to creating over time that will increase or sustain the acceptable utilization factor. Any utilization factor value below 66.432 is not encouraged for this system as it will increase idle time.

International Journals for Researchers [ER Publication, WOAR Journals, IJEAS and IJEART]

 Abstract— We all have experienced the discomfort of waiting in a queue. Unfortunately, this phenomenon is becoming increasingly common in urban societies with increasing population. One of the problems of Automated Teller Machine (ATM) machines is the long queue, which results in customer dissatisfaction. In this work, i determined the queuing model that will reduce customers' waiting time in an ATM facility. This was achieved, by simulating and comparing Markovian exponential queuing models: M/M/1 and M/M/S. In the notation, the M stands for Markovian; M/M/1 means that the system has a Poisson arrival process, an exponential service time distribution, and one server. While M/M/S is Markovian Poisson input, exponential service time model with s server. Queuing model M/M/S was recommended with two objectives of minimizing customer waiting time and percentage of idle time for the ATM. Simulating M/M/S using several sample sizes with our program (ATM Queue Simulator) produced the shortest waiting time and fastest service time when compared with simulation of M/M/1 queuing model. C++ programming language was used to implement this work. Index Terms— Queuing model, M/M/I, M/M/S

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essay on university cafeteria

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COMMENTS

  1. (PDF) Campus foodservice experiences and student wellbeing: An

    Based on a review of multidisciplinary literature, this paper explores the potential links between foodservice provision on university and college campuses and students' wellbeing.

  2. The Impact of Food Service Attributes on Customer Satisfaction in a

    In university cafeteria, customer satisfaction is totally related to the served food and beverage quality, variety and choices, to hygiene and cleanliness, and to price and value fairness [21, 25]. Based on the aforementioned attributes, there were many factors found to influence customers when choosing a food service. 2.2.

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  4. Campus foodservice experiences and student wellbeing: An integrative

    In contrast, studies examining aspects such as expectations and the impacts of design, atmosphere or food quality on student experiences in cafeteria did not explore empirically the wider links to overall outcomes such as students' satisfaction with the university campus (Hassanain et al., 2016; Nadzirah et al., 2013; Wooten et al., 2018 ...

  5. PDF Chapter 35 Students Satisfaction with the University Cafeteria

    whereby the staff of the university cafeteria also play a noteworthy rolein affecting students' satisfaction with the services rendered by the university cafeteria opera-tors, signifying staff friendliness, responsiveness of staff in terms of smiles and greeting customers, quick serving line, and selling a product at reasonable prices

  6. Students' Satisfaction with the University Cafeteria: Structural

    Cafeteria and food service programs are recognized as one of the determinants for students' retention at university level [].A university cafeteria with variety, diversity, and comfort causes students to experience a sense of "home" while on campus where they can engage in longer leisurely conversation that permits loud interactive activities among peers [2-4].

  7. Student Satisfaction With the Service Quality of Cafeteria: a

    Page 108 International Journal of Business, Economics and Law, Vol. 4, Issue 1 (June) ISSN 2289-1552 2014 Figure 2: Final Model Table 5: Relationships with Students Satisfaction on University Cafeteria Food Quality Staff Price Fairness Ambiance * p<0.05 ---> ---> ---> ---> Students Satisfaction Students Satisfaction Students Satisfaction ...

  8. PDF Students' Satisfaction in Campus Cafeterias: An Empirical ...

    The cafeteria will forever be a place where students go to enjoy their meals after a long day, all the while chatting or socializing with friends. Dif-ferent types of cafeteria models are present in both domestic and international practice (Foot et al., 2015; M.R. & H.R., 2004; Mathis et. al., 2016). In Malaysia, university food service oper-

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    (3) Cafeteria operators should focus on providing appropriate mechanisms to increase food quality at a 323 reasonable price, as well as service quality provided at the university cafeterias. (4) University management should put into consideration contracting branded operators in order to guarantee the level of product quality provided.

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    University foodservice: An overview of factors influencing the customers' dining choice. International Food Research Journal, 20(3), 1459-1468. view at Google scholar Ng, Y. (2005). Study of the impact of customer satisfaction on intention to return and return intention, and word-of-mouth endorsement in university dining operations.

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    Argumentative Essay On Campus Cafeteria. 1722 Words4 Pages. With the development of education and the expansion of the college, an increasing number of colleges have their own campus cafeteria. Although it's a good deed for college to develop campus culture and increase economic benefits, at the same time it also exposes some problems.

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    ANOVA with post hoc Tukey&#39;s B and T tests were used to distinguish differences between dining venues and associated institutions by size.SettingThe study was conducted at fifteen US post-secondary institutions, 2009-2011.SubjectsData presented are from a sample of 175 restaurants and sixty-eight on-campus dining venues.ResultsThere were ...

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