Assignment - Unit 14
Qualification: pearson btec level 3 national extended certificate in business, unit 14: investigating customer service, a: explore how effective customer service contributes to business success, b: investigate the methods used to improve customer service in business.
You have secured a trainee manager apprenticeship at your local supermarket. Your supervisor has told you that they want to focus your time, initially, on the customer service that the supermarket provides so that by the end of your placement you have demonstrated that you can provide customer service to the level that they expect.
You are to create a report that:
- Examines the customer service approaches/process in at least two contrasting businesses showing how these can help the business meet its customer expectation levels.
- Examine ways that customer service in a selected business can meet the expectations and satisfaction of customers and adhere to relevant current legislation and regulations
- Analyses, with examples, how these legislation and regulation impact on customer service
- Provides research on, and an analysis of, the methods selected businesses can use to improve customer service
- Evaluate the importance for the selected business of providing excellent customer service and adhering to relevant current legislation and regulations.
- Finishes with an evaluation of the benefits of improving customer service performance from the perspective of the business, the customer and the employee
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Benefits. By tracking KPIs, Tesco can quantify the impact of its customer service improvements, making it easier to recognize successful strategies and allocate resources efficiently. Enhanced customer service can result in higher customer satisfaction, increased loyalty, and, ultimately, increased profits. Negatives.
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Unit Number and Title: Unit 14: Investigating Customer Service Learning Aim: A: Explore how effective customer service contributes to business success Learning Aim B: Investigate the methods used to improve customer service in the business
n contrasting businesses, P2 - Examine ways that the customer service in a selected business can meet the expectations and satisfaction of customers and adhere to relevant current legislation and regulations, .P3 - Research methods a business can use to make improvements to the customer service provision, M1 - Analyse how legislation and regulation impacts on customer service provision in ...
Task 1. You are to create a report that: - Examines the customer service approaches/process in at least two contrasting businesses showing how these can help the business meet its customer expectation levels. - Examine ways that customer service in a selected business can meet the expectations and satisfaction of customers and adhere to ...
Distinction star model answer - Unit 14 - Assignment 1 (Investigating Customer Service) Learning aim(s) (For NQF only) A: Explore how effective customer service contributes to business success B: Investigate the methods used to improve customer service in business Assignment title Why is it impo... [Show more]
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Unformatted Attachment Preview. lOMoAR cPSD| 3013804 Unit 14: Investigating Customer Service - Assignment 1 Understanding Business (University of Greenwich) lOMoAR cPSD| 3013804 Unit Number and Title: Unit 14: Investigating Customer Service Learning Aim: A: Explore how effective customer service contributes to business success Learning Aim B ...
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eets all the criteria: P1 - Describe the different approaches to customer service delivery in contrasting businesses, P2 - Examine ways that the customer service in a selected business can meet the expectations and satisfaction of customers and adhere to relevant current legislation and regulations, .P3 - Research methods a business can use to make improvements to the customer service ...
Work to help with any business assignment from year one to year 2 unit 14 exploring customer service the different approaches to customer service delivery in. Skip to document. ... Assignment 1 Checklist unit 14 investigating customer service. Business Studies 100% (4) 12. Assignment 1. ... Studocu is not affiliated to or endorsed by any school ...
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