resume summary for hotel front desk

Hotel Front Desk Resume Examples and Templates for 2024

• Resume Examples
• Resume Text Examples

How To Write a Hotel Front Desk Resume

• Entry-Level
• Senior-Level

Hotel Front Desk Text-Only Resume Templates and Examples

Tom Jones (193) 746-1774 [email protected] 57 Right Street, Newport, RI 02895

Personable Hotel Front Desk Clerk with 2 years of experience in hospitality and customer-facing roles. Combine strong organizational skills with a polished customer service style both in person and over the phone. Promptly address various questions and concerns from customers, ensuring a positive guest experience and repeat business.

• Conflict Resolution
• Creative Problem-Solving
• Customer Database Management
• Customer Relations & Service
• Reservations Management
• Task Prioritization
• Time Management

Professional Experience

Hospitality Host, The Sleeping Bear Inn, Providence, RI | May 2020 to January 2022

• Managed reservations at this 40-room boutique inn
• Promptly addressed and resolved all customer inquiries
• Provided quality customer service, helping drive an increase in repeat business
• Tracked guest satisfaction surveys to help maintain the inn’s 97% positive customer experience ratings

Waiter, The Hotel Bar, Providence, RI | February 2019 to April 2020

• Honed customer service skills in a fast-paced, high-pressure environment
• Made reservations and organized seat plans
• Filed incident reports documenting any issues for management

Bachelor of Science (BS) in Tourism & Hospitality Management, Johnson & Wales University, Providence, RI | 2020

Select Coursework:

• Social Media Marketing
• International Policies of Tourism
• World Geography for Tourism & Hospitality

Credentials

Cvent Supplier Professional Certification Certified Hospitality Supervisor, American Hotel & Lodging Educational Institute

Alice Lee (123) 456-7890 [email protected] 1 Main Street, Newport Beach, CA 09876

Courteous Hotel Front Desk Clerk with 8+ years of experience. Skilled at handling various administrative tasks while providing optimal customer service to ensure smooth hotel operations. Thrive in dynamic and fast-paced work environments.

Front Desk Clerk, Milton Grand Hotel, Los Angeles, CA | December 2014 to Present

• Manage front desk for a 600-room, full-service 4-diamond hotel
• Cheerfully greet and assist all guests with check-in and check-out procedures
• Coordinate with housekeeping staff to ensure all rooms are cleaned and ready on time
• Ensure timely transport of guests on shuttle to and from hotel

Front Desk Clerk, Embassy Express Suites, Los Angeles, CA | October 2012 to December 2014

• Handled front desk operations for a 250-room hotel
• Took reservations and checked guests in and out
• Provided guests with information on available rooms, hotel amenities, and local restaurants and attractions

Associate Degree in Hospitality Management, Glendale Community College, Glendale, CA | 2012

Graduate, Newport High School, Newport Beach, CA | 2010

• Reporting & Documentation
• Team Collaboration

Certifications

Certified Front Desk Representative (CFDR), AHLEI | 2016

Nicole Burke (567) 890-1234 [email protected] 789 Address Road, Miami, FL 76543

Hotel Front Desk Manager with 15+ years’ experience in luxury hotel complexes. Lead by example to ensure all guests receive a warm, professional welcome and top-caliber service. Strong awareness of different cultural norms and etiquette. Proven record of building and training world-class hospitality teams. Fluent in Spanish and English, and proficient in French and German.

Front Desk Manager, TM Hospitality Inc, Miami, FL | February 2011 to Present

• Lead front-of-house meetings and clearly communicate policies, procedures, and sales strategies to colleagues
• Manage guest check-in and satisfaction for a 300-room resort
• Supervise a large team to deliver prompt and welcoming service and coordinate operations between departments
• Conduct training for 150+ support staff to develop talent and ensure consistent quality
• Handle invoices and transactions, and resolve complaints and system problems promptly
• Oversee department budgets and forecast revenue and occupancy in collaboration with other managers

Assistant Front Desk Manager, Hilton Hotels, Miami, FL | June 2005 to February 2011

• Welcomed guests to this 100-room hotel and managed bookings, ensuring special requests were accommodated
• Confirmed adequate staffing to handle guest requests efficiently
• Oversaw lobby environment, and deployed cleaning staff as needed to ensure guests got a positive first impression

Associate of Science in Hospitality & Tourism Management, Miami Dade College, Miami, FL | 2005

• Customer Service
• Payroll Analysis
• Revenue & Profit Growth
• Staff Training Program Development
• Strategic Planning

When you’re applying for a hotel front desk position, your resume should highlight your ability to uphold brand standards and dedication to providing an outstanding guest experience. Find out how to transform basic duties like answering phones and checking guests in and out into standout resume achievements to help you get your next job.

1. Write a brief summary of your hospitality hotel front desk qualifications

Focus your profile on your hospitality experience and how your skills fit the hotel’s brand. While all hotels want to ensure guests have a positive experience, establishments cater to various clientele. If you’re applying for a job at a luxury hotel in a tourist destination, highlight your knowledge of the local area and attractions. Skim the job description to determine what qualifications are a top priority for a hiring manager and sprinkle those in.

Senior-Level Profile Example

Entry-level profile example, 2. outline your hospitality hotel front desk experience in a compelling list.

As a hotel front desk associate, you are the establishment’s first impression when guests enter the door. Your resume’s professional experience section should focus on how you contribute to a welcoming atmosphere and help guests navigate check-in and check-out.

Show hiring managers the breadth of your experience by adding how many rooms the establishment has or how many guests you connect with per day. Include a career highlight or two, if relevant. For example, these are valuable resume additions if you were noted in a review as delivering exceptional service or had a 98% guest satisfaction rating.

Senior-Level Professional Experience Example

Front Desk Manager, TM Hospitality Inc , Miami, FL | February 2011 to Present

Entry-Level Professional Experience Example

Hospitality Host, The Sleeping Bear Inn , Providence, RI | May 2020 to January 2022

3. Add hospitality hotel front desk education and certifications

While having a college degree is not usually necessary for a hotel front desk position, highlighting your education is never a negative. It can also show hiring managers you may have the potential to move up into supervisory or management positions later. If your degree is in hospitality management, add it to your profile and the education section.

There are many certification opportunities in the hospitality industry; if you’ve already completed any, it’s an achievement worth its own resume section. Some examples of respected certifications include Certified Travel and Tourism Professional (TTP), Certified Front Desk Representative (CFDR), and Certified Front Desk Manager (CFDM).

• [Degree Name]
• [School Name], [City, State Abbreviation] | [Graduation Year]
• Associate of Science in Hospitality & Tourism Management
• Miami Dade College, Miami, FL | 2005
• [Certification Name], [Awarding Organization], [Completion Year]
• CFDR, AHLEI, 2016

4. Make a list of your hospitality hotel front desk-related skills and proficiencies

Most of the key skills needed for this position revolve around customer service, but it’s also important to be organized and graciously handle conflicts. Pick out the top skills from the job description and list any that match your experience in a bulleted list. This makes it easier for a hiring manager to see you’re a top candidate and can help you get past applicant tracking systems.

If you need specific ideas, start with the most relevant options from this list.

How To Pick the Best Hotel Front Desk Resume Template

A strong template for a hotel front desk resume starts with your name and contact information in a header and then divides everything else into sections. It should start with a profile and then move on to bullets for your skills and professional experience.

Use a traditional template with a well-known font, such as Arial or Times New Roman. Make sure the font is big enough that it’s easy to read as well. If a hiring manager has to squint to read it, it’s likely to get automatically tossed in the no pile.

Frequently Asked Questions: Hotel Front Desk Resume Examples and Advice

What are common action verbs for hotel front desk resumes -.

Many everyday duties for front desk associates involve talking to customers but use engaging action verbs when describing your experience. For example, consider the difference between “talked to guests” and “greeted guests upon arrival” or “communicated hotel amenities to guests and provided upgrades when possible.”

The more specific your language is, the better. If you’re stuck, see what you can pull from the job description itself. Or try some of the options from this list:

How do you align your resume with a job description? -

Job openings for hotel front desk associates have remained relatively steady , which could mean a more competitive job market. However, this industry often sees high turnover, and tourist areas may have more open positions. Tailoring your resume is one of the best ways to increase your chances of getting one of these jobs.

Pay attention to the company description as you craft your resume. Maybe you’ve worked for a similar-sized hotel or organization. If you’re applying for a job in a large or top-rated hotel, emphasize your background in these environments. Incorporating these details can make your document more relevant to the job opening you’re applying for.

What is the best hotel front desk resume format? -

Guest-facing hospitality positions require a blend of professional skills and the ability to work with people. A combination format resume is often the best choice to show both of these aspects.

This style divides your resume into two main sections: one for key skills and one for work experience. This gives the hiring manager a well-rounded view of your abilities and how well you fit the position. If your skills or experience are stronger, consider leading with that to make a good first impression.

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Once your resume is wrapped up and ready to send, create a customized cover letter. The letter introduces you to the hiring manager and is a valuable addition to your applicant packet.

It also allows you to show off a little more personality than your resume, giving hiring managers an idea of how you might communicate with guests. Look at our examples of hospitality hotel front desk cover letters to get started.

Frank Hackett

Certified Professional Resume Writer (CPRW)

Frank Hackett is a professional resume writer and career consultant with over eight years of experience. As the lead editor at a boutique career consulting firm, Frank developed an innovative approach to resume writing that empowers job seekers to tell their professional stories. His approach involves creating accomplishment-driven documents that balance keyword optimization with personal branding. Frank is a Certified Professional Resume Writer (CPRW) with the Professional Association of Resume Writers and Career Coaches (PAWRCC).

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• Hotel Front Desk Employee

Hotel Front Desk Employee resume examples & templates

Life as a front desk employee is demanding yet simultaneously rewarding. You're the friendly face that greets weary travelers as they bound through the front door impatient to reach their rooms. Whether early in the morning or late at night, you solve problems and make sure guests have what they need to leave a glowing review of the hotel. To win such an important outward-facing position, you'll need a stellar hotel front desk employee resume.

Luckily, Resume.io is here to help with 300+ resume examples for every stage of your career no matter where it may lead. This guide, along with our hotel front desk employee resume example is designed to help you create a stellar application that impresses hiring managers and lands you the job.

Here's what we'll cover:

• The essential sections of a resume sample and how to write each of them
• The best format for hotel front desk employee resumes
• How to create a resume summary that sells your skills and experience
• Design and layout tips that are as classy as a 5-star hotel

What does a hotel front desk employee do?

Hotel front desk employees are responsible for handling a variety of duties relate to the front desk operation of a hotel. They interact with hotel patrons, and work to ensure their stay is satisfactory. Hotel front desk employees typically serve as the first point of contact for hotel guests and visitors. Hotel front desk employees are expected to be knowledgeable about hotel amenities, events, and promotions. They should also be knowledgeable about hospitality and catering and should be ready to the area surrounding the hotel, and be ready to suggest restaurants and entertainment venues. Hotel front desk employees handle guest questions and inquiries, and strive to ensure the best possible hotel experience for all guests. 

Hotel front desk employees work with a variety of other hotel staff including housekeepers . An ideal candidate possesses excellent communication skills and has wonderful phone etiquette. 

In 2020, about a quarter million people were employed as front desk employees in the U.S. and made roughly 13 dollars per hour on average, according to the Bureau of Labor Statistics .

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How to write a hotel front desk employee resume

A good resume sample for a hotel front desk employee should contain the following sections:

• The resume header
• The resume summary (aka profile or personal statement)
• The employment history section
• The resume skills section
• The education section

By organizing your resume sample in this manner, you can be sure a hiring manager will find the sections they are looking for and that the most vital information will be covered in your resume.

A winning hotel front desk employee resume should showcase a candidate’s ability to support the satisfaction of hotel guests by providing outstanding customer service. They should be adept in working in hospitality environments, where the satisfaction of the customer is the number one goal. The resume should highlight the candidate’s friendly and outgoing attitude, as well as their commitment to learning about hotel offerings and amenities. The ideal candidate is friendly, and willing and able to provide guests with hospitable assistance at all times. A winning hotel front desk employee resume should showcase a candidate’s ability to remain patient and professional in high-stress situations.

Choosing the best resume format for hotel front desk employees

When it comes to picking the best resume format as a hotel front desk employee, you have a few options. If you've worked in the industry for some length of time, you'll likely use the reverse chronological format. This structure prominently features an "Employment History" section listing your relevant positions from most recent to oldest. This outline shows a hiring manager that you've developed on-the-job skills that can quickly be applied to your next role.

If you don't yet have any formal experience as a hotel front desk employee or in another related hospitality role like doorman or concierge , you may consider using the functional resume format. This structure starts with a general "Experience" section where you can list your skills without having to attribute them to specific employment. This format allows you to share your strengths without worrying about completing an entire work history section.

If you do have a small amount of related experience, you'll likely want to use a combination resume format which takes elements of both structures and weaves them together.

If you're applying to a large hotel chain, there's a good chance the management team won't be the first to lay eyes on your resume. Many online applications feature built-in resume scanners called ATS (Applicant Tracking Systems) that search for keywords in resumes and pass only the top ranking ones on to the HR team. Luckily, there are some steps you can take to avoid this roadblock:

• Read the job description closely and take note of any skills or duties emphasized by the hiring manager – these are the keywords.
• Place the keywords using the exact spelling from the job description into the appropriate resume sections
• Use common section headings like "Employment History" or "Skills" so that the ATS knows where to look for each piece of information

Even if you're applying to a local hotel chain where you'll need to send in your resume by email, placing the exact skills and requirements into your resume is the best way to land the interview.

Resume summary example

Just like a friendly greeting at the front desk, the resume summary warms the hiring manager up to what you have to offer. Give a taste of your relevant achievements, training and skills here – hotel management can read more later on. These 3-5 sentences are also a great place to inject personality into your resume. Show a hiring manager what it would be like to have you on their team. Remember to use as many powerful action verbs and job specific information as you can. Hotel front desk employees play a vital role in the reputation and success of hotels. Highlighting your key attributes that prove your qualifications and accomplishments here is crucial. 

Check out the summary from our hotel front desk resume example below.

Experienced hotel front desk employee dedicated to delivering first class service to all hotel patrons. Bringing forth the ability to handle a variety of clerical and administrative tasks to ensure smooth hotel operations. Adept in providing patrons with optimal customer service while maintaining a friendly and helpful attitude.

Employment history sample

If you're using the reverse chronological resume format, the employment section is the place to list all positions relevant to the customer service industry, or positions that have transferable duties and/or required skills necessary for a hotel front desk employee position. Don't forget to include the job title, hotel name, location and dates worked. Underneath, you'll want to create bullet points that explain how you solved problems, handled customer needs and improved the environment of the hotel. Remember to use powerful action verbs and mention job specific accomplishments that prove you are an excellent candidate.

Check out the employment history section from our resume example below.

• Successfully managed all front desk operations.
• Arranged bookings and handled special requests.
• Greeted and assisted all guests with hospitality and unwavering assistance.
• Offered suggestions regarding dining, leisure, and entertainment.
• Maintained an organized desk area, adding to the welcoming environment of the hotel.
• Fostered strong work relationships with all hotel departments.

Hotel front desk employee resume education example

Hotel front desk employees aren't required to hold advanced degrees, but any diplomas listed in the education section help a hiring manager get a sense of your career trajectory. List all degrees and certifications here. Any honors or distinctions should be noted here as well. If you hold a degree higher than a bachelor's degree, you may leave out your high school. Make sure to include the name of the degree, the school, the location and dates attended. If you're still a student, you can include your anticipated graduation date. Below is an idea of how to format your education section based on our resume example.

2004-2008 NYU, Bachelor of Communications NY, NY

While including keywords from the job description is important, make sure never to engage in the practice of "keyword stuffing." Deliberately using untrue keywords or repeating them multiple times on your resume may help you beat the ATS but it will ensure you land at the bottom of the hiring manager's pile.

CV skills example

Skills are at the heart of your job as a front desk employee, so it's no surprise that they should be featured prominently on your CV. This section often takes bullet point format so it's best for skills that can be summed up in a word or two. Review the job description carefully and look for a mix of hard and soft skills to place on your CV. 

If you don't have any experience as a hotel front desk employee, you can place transferrable skills from previous positions into this section of your CV. You'll also want to focus on any personality traits you have that make you a good fit for the role. A lot of the more specific duties can be learned on the job. See our resume sample below.

• Advanced Communication Skills
• Conflict Resolution Skills
• Outstanding Hospitality Skills
• Strong Organizational Skills

Resume layout and design

The layout and design of your resume is nearly as important as the writing, especially in an industry where appearances matter. Make sure to spend some time creating an attractive header that will prominently display your name, contact information and any other relevant details. Just like you'll want to customize your writing, you should also customize your header and layout. A resume for the front desk employee at a hostel probably shouldn't look the same as someone hoping to work at the Ritz-Carlton. If you're not a trained graphic designer, you can check out our resume templates to give yourself a head start and ensure a professional outcome. 

• Keep a balance of white space to text to avoid visual fatigue
• Add a splash of color if appropriate for the hotel brand
• Keep you font size between 10 and 12 point
• Create a resume longer than one page
• Add a photo of yourself unless common in the country where you plan to work
• Submit your resume without proofreading for grammar and spelling

Key takeaways for a hotel front desk employee resume

• A resume sample for a hotel front desk employee should convey your personality, skills and relevant experience.
• Write each section using action verbs and try to quantify your achievements with numbers whenever possible.
• Look for key skills from the job description and place them in the appropriate resume sections.
• A great header, as seen in our resume example, can show a hiring manager you really care about the position.

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Hotel Front Desk Resume Examples

Read hotel front desk resume examples to get a head start

Front Desk Agent Resume Samples

1. Inexperienced candidate seeking a hospitality hotel front desk position.

Resume objective statement:

Enthusiastic candidate with a zeal for the hospitality industry seeking to bring outstanding customer service to the Quiet Inn front desk team. As an experienced server and hostess in the restaurant industry, I understand the value of building strong relationships with guests to cultivate a loyal clientele who will faithfully bring their business back year after year.

• Experienced candidate seeking a front desk manager position.

Experienced front desk receptionist with an Associate Degree in Hotel and Restaurant Management seeks to contribute to the Holiday Inn at Brentwood team in the position of Front Desk Manager. My goal is to provide the front desk staff with effective leadership, motivation, and clear direction to ensure smooth operations and outstanding guest services.

Sample summary of skills section:

• Proven leadership abilities in a fast-paced customer service oriented environment
• Coordinated with a diverse team of restaurant staff to ensure consistent quality and high levels of guest satisfaction
• Experienced with hotel check-in and check-out protocols and record keeping
• Associate Degree in Hotel and Restaurant Management with a strong drive to exceed expectations
• Ability to prioritize and delegate according to team member strengths

Hotel Front Desk Resume Vocabulary & Writing Tips

Use  resume power words to fill out your hospitality resume . These include vocabulary that is specific to the hospitality industry. Where possible, mirror the language used in the job ad itself. In addition, take a look at our vocab lists below so that you can use  the best action verbs for a front desk receptionist at a hotel.

Words to Use

• Reservation system
• Handle complaints
• Record keeping
• Customer service
• Telephone etiquette
• Communication
• Collect payments
• Hospitality

Action Verbs

Hotel front desk resume tips and ideas.

Hotel front desk receptionists , also sometimes called  hotel front desk clerks or concierges , are the face of the hotel staff for visiting guests. As such, the  required qualifications  for this job always include excellent customer service abilities. In addition, the ability to multitask, accurately handle money, coordinate with a diverse team, and handle data entry and record-keeping tasks are essential.

When applying for jobs as a hotel front desk receptionist, it is important that you include both a  professional resume  and  cover letter . Both should be customized to the exact job you are applying for, mentioning all of the  required and preferred qualifications  listed in the job advertisement if you hold them.

In addition, try to be sure your  resume and cover letter for a hotel front desk job  tell a career story that position the opportunity as the next logical step in your career journey. For example, use your work history to demonstrate only the most relevant acquired skills and your cover letter to demonstrate your interest in taking this next step in your career.

Read on to learn more about  how long your hotel desk hospitality resume should be  along with the right vocabulary to use to make sure your application materials get noticed by the hiring manager.

• Chronological: The right choice if you already have experience in the hospitality industry
• Combination: Use this format if your recent work history is in another field

Minimal design elements to convey a professional look

Not recommended

• Contact information
• Summary of skills
• Work history
• Resume objective
• Honors and awards
• Volunteer experience

Resume Length

1-2 pages is typical. 3 pages is only appropriate if you plan to apply to a high-end concierge or hotel desk manager position where substantially more experience is required.

The  right format for a job in hospitality as a front desk clerk  depends on your individual experience. The two best choices are chronological and combination style resumes. Below you can learn which style is right for you.

Chronological format :  If your last few work experiences were in the hospitality industry, then using a format that highlights your work history with detailed lists of responsibilities for each role is ideal. This will allow you to get an edge over the competition by showing the hiring manager that you are very experienced, have a strong sense of what the position will entail, and offer the potential employer a “known” quantity.

Combination format :  On the other hand, if your work history is in another sector, such as retail or phone sales, then you will want to put the emphasis on the  transferable skills best for a hotel front desk job . You will do this by including a summary of skills at the top of your resume. Read on to learn more about how to effectively include  skills  on your resume.

Overdoing it with design is a common mistake. While certain  design elements are appropriate for a hotel desk receptionist job , going overboard runs the risk of making you look unprofessional.

Each element of design that you choose should add to the readability of your finished resume. For example, using bold text, simple boxes, and light shading, you can create different sections that can make it easier to “skim” your  hotel desk resume .

Not sure where to start with design? Be sure to use  a professionally designed resume template  to take the guesswork out of this critical aspect of a competitive resume.

Despite common practice in countries outside of the United States, a photograph is generally not recommended in the U.S. It can be perceived as unprofessional, or worse, may land your resume in the trash pile on the first round of reviews as large corporations, concerned with discrimination lawsuits, sometimes avoid resumes with photographs all together.

Sections of a Hotel Front Desk Resume

Required sections for your hotel front desk resume  include:

• Summary of skills (if you are using a combination format)

In addition, as long as they offer you a chance to list skills or qualifications relevant to the job you are applying for, you may also decide to include:

For example, if one of your  volunteer experiences  was to work as an Intake Coordinator at a summer camp, then it may be worth adding to your resume if you otherwise lack direct experience in the hospitality industry. This role probably included similar duties to those that you will perform as in a  hotel front desk job.

Your  hotel front desk resume should probably be between 1-2 pages in length . Use standard letter size pages, and easy to read fronts between 11-13 in size. It you are  applying for a concierge or front desk manager position , which are more advanced, then you likely have more experience to showcase. In some cases, your resume would reach 3 pages.

The most important factor that should determine the length of your resume should be including the most relevant experiences and skills to the job at hand.

Hotel Front Desk Resume Section Headings

Each section of your resume needs to showcase the personal qualities, skills, and qualifications that you have to excel in the exact position you are applying for. Read the job ad carefully to determine which of those talents are most important to the employer where you are applying and  customize your resume  to showcase those near the top of each section in your resume.

Your  resume objective , should you decide to include one, is an opportunity to sho w your outstanding fit for a hotel front desk job . It should briefly introduce you and showcase what you can bring to the hotel staff that makes you stand out above other candidates. Read the job ad closely to find out the key priorities of the hotel which should make up the focus of your  hotel front desk resume objective .

It can be helpful to include a  summary of skills for a hotel front desk resume . This section should go before your work history and below your resume objective. Make sure the list is built using strong action verbs and  keywords from our hotel front desk vocabulary list  provided below.

Work experience

It is important that you customize your work history section to emphasize the specific skill set listed in the required and preferred qualifications of the job advertisement. Note that the  responsibilities of a hotel front desk job  can vary from one establishment to another. Your goal should be to match past work history to the expectations of the job you are applying for, as long as you can do so honestly.

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Hotel Front Desk Resume: Writing Guide, Examples, Tips and more!

As a Hotel Front Desk Agent, you’re used to dealing with room reservations and guests, but are you having trouble upgrading your job application into an interview? You can use our expert-written resume templates to create a 5-star application.

Hotel Front Desk Resume Example MSWord® Download our free Hotel Front Desk Resume template in word to book your interview with an employer in no time.

The hospitality and tourism industry is one of the most developed in America. With more than 132,000 hotels in the US , the industry is on the rise , and scoring employment in this sector is a true race.

Whether you have a lot or a little experience as a hotel front desk agent, employees can struggle to land jobs in the industry. The likely culprit? A poorly executed resume.

Below is a detailed guide on how to write a resume for a hotel front desk receptionist. From practical examples to comparisons and useful tips to consider, let’s dive in.

Hotel Front Desk Resume Sample

The following is a promising hotel front desk agent resume .

[Ada Junes]

[Hotel Front Desk Agent]

[Cincinnati, OH, 45201   | Cell: 444-444-4444|   [email protected]]

Strategic hotel front desk agent with 10 years experience in the tourism and hospitality business. Successfully executes administrative tasks; comfortable high-energy, fast-paced environments. Proficient in various technology platforms and programs, as well as data entry and accounting duties

Hotel Front Desk Agent

The Lyle Hotel and Park Cincinnati, Ohio

5/1/2019 – 11/5/2021

• Conducted booking, reservation, and departure tasks for 150-room hotel.
• Responded to guest requests in-person, on the phone, and via online chat system.
• Maintained active CPR and First Responder certificate to address emergencies.
• Successfully executed payment tasks in POS system and performed accounting duties for daily cash revenue of $17K.
• Communicated with guests in person, on the phone, and online.
• Created receptionist staffing schedule for five part-time employees, overseeing daily mentoring, as well as orientation training and onboarding.

Hotel Receptionist

Park Lane Hotel

Cincinnati, Ohio

9/1/2009 – 3/1/2011

• Registered guests reservations to maximize room revenue and occupancy.
• Provided each guest outstanding customer service and responded to requests quickly.
• Operated telephone switchboard and ensured that all hotel performance standards were met.
• Assisted Guest Relations Manager in marketing room rate specials and discounts on social media and the website.

Master’s Degree – Management in Hospitality

Ohio State University

2020 – 2022

Bachelor of Arts – Hospitality and Tourism

Conel University

Ithaca, New York

2016 – 2020

Soft Skills 

• Clerical and administrative skills
• Customer Service
• Point of Sale Systems
• Billing and Accounting
• Communication
• Positivity and professionalism
• Time management
• Organization
• Event Planning
• Event Supplier Professional Certification
• Destination Management Certified Professional

What’s the Best Resume Format for Hotel Front Desk Jobs?

When it comes to writing a resume, it’s best to first decide on a resume format . There are three types of resume formats:

• Reverse-chronological format – List your most recent experience first and work backward.
• Functional format – Focus on skills first and experience second.
• Hybrid format – Combine the reverse and functional format into one document.

Most hotel front desk resume templates use the reverse-chronological format because it leads with everything hotel employers look for in their future employees.

A functional format resume is sometimes a better option for those with less experience.

Do You Need a Resume Summary or Objective?

Before we jump into how to write a resume for a front desk hotel position, let’s skim through the duty alone. Front desk receptionists are the face of the hotel . They meet guests, schedule meetings, and communicate with staff and customers online, on the phone, or via email.

Regarding your resume, whatever a hotel front desk specialist does and can do should go in the resume summary or objective section

For those with experience in the position, a resume summary would be a more fitting choice.

If you don’t have the experience but have the skills and knowledge in the profession, a resume objective is a better option

Hotel Front Desk Resume Summary Example

If you’re an experienced hotel front desk employee, it is important to highlight your abilities, skills, and achievements in a summary. Make it eye-catching and info-rich, like so:

Strategic hotel front desk agent with 10 years experience in the tourism and hospitality business. Successfully executes administrative tasks; comfortable high-energy, fast-paced environments. Proficient in various technology platforms and programs, as well as data entry and accounting duties.

As for how not to do it, here is a sample to avoid:

Experienced receptionist agent at the most prominent hotels. I have no trouble adapting to difficult situations and dealing with noisy guests. Also, I can do accounting, billing, and registration duties and produce quality work. I have long years of experience with technology and computer tasks.

A few more things to know when writing your summary when applying for work on a hotel front desk are: 

• Avoid generalized information – Be specific in your experience in various hotel environments and your ability to multi-task.
• Don’t get too descriptive – Brief summaries are easier to digest so stick to power verbs and keywords from the job description to support your claims  
• Use action verbs: Achieved, strategized, managed, solved, etc. – these action verbs send a precise message of what you can do as a professional .

How to Write an Entry-Level Resume Objective

Having no experience is not always the deal-breaker you think it is. If you structure your resume correctly, you increase the odds of scoring the job.

The good news is, employers look for more than just experience in potential candidates. If you lack experience in the position, avoid romanticizing your background and stick to what you can offer. Theories and strategies you learned at school, or work in a related field can all add value to your resume.

Example Resume Objective for Hotel Front Desk Jobs

Below, we point out 2 examples of how a resume objective should and shouldn’t look. 

Ever since I was a kid, I would make friends with most of my peers. It all started there, and I knew I was meant to work with people, and better yet – accommodate them. Four years at the university passed like a breeze, and now I am ready to put my dreams into action and lead a hotel like I’ve always wanted.

This objective example lacks concrete information . And unfortunately many applicants make this same mistake when writing their own statements. 

(It also uses first-person language, which is a big resume no-no.)

Working in the business is much more than a burning desire you had since childhood. So, instead of taking the emotional route, focus on your skills, knowledge, and experience .

Senior business student with a problem-solving mindset studying hospitality and marketing at Colonel University. Experienced in guest operations for The Lytle Hotel and Park, learning key customer service strategies during three-month internship. Specific expertise in event planning and administrative project management.

See, what we did there – a senior year student with a problem-solving mindset . This separates you from other candidates , shows your consideration for the guests, and your knowledge for key hotel operation strategies.

How to Describe Your Hotel Front Desk Experience

Even the best, most related industry experience requires strategic positioning to attract the attention of recruiters. If your resume appears messy, unorganized, or lacks focus, you’ll miss your shot.

Follow the steps below to create a satisfying experience section for a front desk hotel position.

• Reverse chronology – Formatting matters. Begin with the most recent job responsibilities and work backwards.
• Neatly state previous companies – Provide necessary information. State the previous employer’s name, your job role, the dates, and your career achievements.
• Add bullet points – Make it skimmable. Start with an action verb and describe each achievement in detail. 
• Be specific – Quantify each statement. Use numbers, figures, and results-driven language to describe how you managed a team or booked reservations.

Hotel Front Desk Resume: Experience Section Examples

Here are two examples of how to structure your experience section , and what to avoid when creating your resume for hotel front desk work.

Hotel Front Desk Agent Hotel Juno 2 years

I have organized booking duties with no problem at all. During my administrative duty, I had to multitask, including answering guest questions and responding to complaints. I have experience in technology, and I am a fast learner

The problem with this experience section is evident. Don’t use block structure in resumes. Instead, use bullet points and action verbs. Get specific where appropriate.

Hotel Front Desk Agent         The Lyle Hotel and Park Cincinnati, Ohio 05/1/2019 – 11/5/2021

An Entry-Level Experience Section Example

You can still slay the resume even without experience. Use this example to pad your work entry and land an interview.

Keep in mind that other customer service work experience can relate to a hotel receptionist position, such as cashiers, customer service resprentatives, personal assistants, and store sales associates.

The example below shows how you can tie sales associate experience into a relevant hotel front desk resume.

Sales Associate

3/14/2017 – 5/1/2019

• Assisted a wide variety of customers with questions and pricing.
• Handled all payment transactions including cash, credit, and loyalty rewards.
• Maintained the sales associate employee scheduling calendar; created a cloud-based spreadsheet accessible by all employees to streamline communications and ensure constant coverage.
• Gained significant experience in guest relations, problem-solving, and time management.
• Adept in using various technologies and systems; able to learn new programs quickly.

Is Your Education Section Evicted? It Might Be

In the hospitality industry, the guest experience trumps all else. Outside of hospitality, there are not a lot of college degrees that teach manners and data-entry.

So, you’ll need to get creative when listing your education. Here’s what you must know about the education section:

• Include the right information – Write your college or university name, graduation year, and your major and/or minors.
• Elaborate on extracurriculars – Emphasize relevant courses, club or associations joined, thesis projects created, etc.
• Don’t forget post-graduate details – Certifications, professional associations, or courses taken after school are also valuable.

The Education Section: Examples

The education section comes after the experience , and while it may not seem that relevant compared to the actual experience, you shouldn’t overlook it. Some hotel chains require even aan advanced degree of education, depending on the service. 

Here’s how to tackle the education section :

Master’s Degree – Management in Hospitality Cornell University Ithaca, New York 2020 – 2022

Bachelor of Arts – Hospitality and Tourism Ohio State University Cincinnati, Ohio 2016 – 2020

Quality education should hold some weight, so check if there are any typos or un-updated information before completing the section. 

The Best Skills for Hotel Front Desk Positions

Hotel front desk jobs require a candidate that could best represent the hotel. In other words, the best candidate should possess the following soft and hard skills .

Soft Skills

Hard Skills

How to Add Other Sections for an Effective Resume

The “Other” section of the resume is your final say or the closure of your working profile.

The market is full of hotel front desk employees, and only a selected few get in for a second interview. You can add additional conferences, certificates, volunteering , or any other achievement you have here.

Avoid unrelated ‘other’ notes in this section of the hotel front desk resume. 

Sample “Other” Sections for Hotel Front Desk Positions

Many applicants lose the chance to end their resume with a bang by dismissing the “Other” section.  The lower one-third of your resume can serve as a completion to your professional profile.

It typically lists any certificates you completed, any courses you took, and any hobbies you have .

This is a great section for listing any languages you know and can be fitting for applicants who lack experience in the field. 

If you really want to get the job, show your extra certifications, skills and hobbies like this:

Certifications:

• Cvent Supplier Professional Certification

Languages : 

• Fluent in English, Spanish, and German  
• Video editing

Ready to go! Let’s summarize

Applying for a hotel front desk position requires careful contemplation. Here’s what to keep in mind:

• Use reverse-chronological resume format (in most cases).
• Write each section separately; check for typos and keep a consistent style throughout
• Be transparent and clear—don’t sugarcoat or oversell yourself 
• Proofread your information. Make sure your contact information is correct, as well as your employer names, job titles, and education details.  
• Avoid generalized sentences and irrelevant information. Study the job description to determine what’s most relevant to an employer. 
• Elaborate on transferable skills and related experience if you lack hospitality or customer service experience.

Your resume already ticks all boxes of quality and more? Congratulations, you’re well set to apply for a job – from ResumeGiants , we wish you good luck!

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• Resume Templates

Front Desk Resume: 9+ Examples, Dos, Don’ts

You are the face of a hotel.

While there might be countless amenities, all the way from spas to business centers, the best way to ensure a pleasant stay at a hotel is to have friendly staff.

When people are weary from traveling, or a long day at an out-of-town work function, they are looking to be taken care of, even if that just means smiling and asking about their trip.

You need to handle their requests and make them feel as comfortable as possible.

It takes someone with great tact and attention to detail to put guests at ease and lay any issues to rest without complaint.

You are the front desk staff of a hotel, and you are ready day and night to assist with an endless array of requests.

If you are willing to do this job, there is just one thing standing in your way — creating the perfect resume.

Let’s get started.

• Resume Template
• Writing Your Resume Summary
• Areas of Expertise

Writing Your Work Experience

Writing your education section.

• Additional Sections

Resume Points to Remember

• Resume “Don’ts” to Remember
• Some Helpful Tools

Let’s begin with a sample hotel front desk hospitality resume to demonstrate how all the resume pieces fit together. Then we will break each section down to really drill into how to write the best hotel front desk hospitality resume you possibly can.

Hotel Front Desk Hospitality Resume (Text Version)

Contact info:.

Lauren Feliz [email protected] (813) 576-1478 Tampa FL, 33601 linkedin.com/lfeliz

Summary Statement:

Hotel Front Desk : Friendly and personable customer service professional with expertise in hospitality industries. Demonstrable history of providing exceptional customer service and training to colleagues on the execution of daily business operations and customer retention. Serves as a dynamic team player able to perform in a variety of work environments.

Key Accomplishments/Areas of Expertise

• Customer Service
• Hospitality
• Collaboration
• Organization
• Effective Communication
• Detail-oriented
• Microsoft Office
• Wake-up Calls
• Fluent English/Spanish
• Local Resource Knowledge

Professional Experience:

Drury Inn | Desk Agent Tampa, FL | September 2014–Present

• Register guests using POS terminal in 150+ room hotel
• Maintain a 97% positive customer review rating
• Coordinate with hotel depts to ensure smooth operations
• Lead and train a team of 5+ staff members on guest services

Holiday Inn | Front Desk Clerk Tampa, FL | June 2012–September 2014

• Completed room reservations & answered phones for 200+ room hotel
• Resolved customer complaints & had 95% positive reviews
• Used Microsoft Office, POS terminal, & hotel computer daily

Marriott Hotel | Front Desk Reception Clearwater, FL | May 2011–May 2012

• Managed room reservations and availability for 50+ guests daily
• Communicated with housekeeping to ensure rooms were inviting for guests
• Handled any discrepancies by communicating with staff to resolve issues

High School Diploma Davis High School, Tampa, FL June 2010

The format of your hospitality resume is like your work attire.

You can say and do all the right things, but if you show up to work in a bathrobe, you won’t be impressing anyone.

Needless to say, your first consideration before you write one bullet point of a resume should always be about how you want your resume to appear visually.

There are many acceptable formats to choose from to create an impressive resume, but there are some consistent “rules” to follow regardless of the format you select.

To start, always use a legible font that is easy to read and won’t slow your readers down.

When setting up bullet points and resume sections, make sure that you are paying attention to the spacing in between.

Allowing for proper spacing will create clean lines to guide eyes down the page.

While these visual details are essential to creating a professional look for your resume, it is also important to pay attention to how the format interacts with the information you are writing.

Listing details in reverse chronological order allows your most recent accomplishments to come first on the page.

Following this order is a good rule of thumb when you consider that most candidates’ work experience and achievements become more impressive over time.

Overall, including the most relevant and impressive information first is imperative to catching a hiring manager’s attention, as they only spend six seconds on average, reviewing each resume they see.

Given the brief amount of time a resume is typically given to shine, formatting is the first aspect of resume writing that can either make or break a job opportunity.

Start With Your Resume Summary

The first section of a resume is a summary.

A resume summary is an opportunity for a candidate to introduce themselves as a candidate and describe the qualifications they possess that benefit their work.

While a resume summary is typically a brief section of a resume (two to three sentences), it can be a challenge to decide what details should be included within it.

Before jumping into this section, try to ask yourself a few questions.

What skills and abilities are important to working the front desk of a hotel properly?

What experience and abilities do I have that could benefit me in this position?

While these questions are simple in nature, they are an excellent way to get the ball rolling, and then narrow details down to what you believe are the most impressive.

Hotel Front Desk : Friendly and personable customer service professional with over 9 years of experience in hospitality industries. Demonstrable history of providing exceptional customer service and training to colleagues on the execution of daily business operations and customer retention. Serves as a dynamic team player able to perform in a variety of work environments.

Front desk worker with experience in hotels. History of giving customer service and training to staff members. Always a team player able to perform in all work environments.

The “Yes!” example describes the candidate with a specific and strong variety of keywords and details to show that the candidate is experienced and competent.

The “No!” example describes the candidate with basic diction and minimal descriptors and details, failing to separate the candidate from others.

PRO TIP : If you are struggling to come up with what details to include in your resume summary, try to skip this section and come back to it. Write your skills section and your work history first, to help build a foundation of what details are most important to discuss in a resume.

Key Accomplishments/ Skills & Qualifications

When hiring managers review resumes, they want to be able to see at a glance if a candidate meets the job requirements for the position they are looking to fill.

Meeting the job requirements, for the most part, pertains to having the necessary skills and qualifications to do the job properly.

For this reason, it is necessary to include a section in your hospitality resume that lays out your own skills and qualifications clearly and simply.

When deciding what skills to include in this list, make note that there are two main kinds.

Hard skills :

• Known as technical skills
• Can be taught and practiced
• Quantifiable
• Often job specific

Soft skills :

• Known as people skills
• Not always teachable
• Related to personality traits
• Now easy to quantify

Working in hospitality requires a wide array of soft skills in order to work well with the public.

You need to be able to communicate appropriately with customers and staff and make sure that people feel taken care of.

However, to competently deal with making reservations and assisting customers, you need to be able to have specific expertise about the hotel you work for and the area you work in.

You need to be able to work well on a computer and multitask to input reservations, handle wake-up calls, and deal with any and all requests a customer might have.

A well-rounded and experienced employee should have hard skills and soft skills to complete their tasks and create happy customers.

PRO TIP : When you are writing your own list of skills and qualifications, always reference the job posting you are responding to. Companies will often list the skills they are looking for a candidate to have in order to be considered, so make sure you match up to what they desire.

Now that you have described who you are and the various qualifications you have to work the front desk of a hotel, it is important to explain your previous work experience.

Listing your work experience on your hospitality resume is essential to “backing up” the skills and qualifications you claim to have.

If you have a wide range of work experience in the field of hospitality, your biggest concern is to narrow things down to only the most impressive jobs.

When deciding what jobs to include in this section, try to list your experience in reverse chronological order, if possible, while using your best judgment.

If you have a more recent job that has nothing to do with hospitality, and your job before that was working for a hotel, listing the latter is likely more beneficial to your cause.

Once you have decided what jobs to include in your resume, describe each in three to five bullet points.

Discuss the work tasks and accomplishments that most pertain to the job you are applying for.

Drury Inn | Desk Agent | Tampa, FL | September 2014–Present

• Welcome and register guests upon arrival to hotel
• Maintain consistent positive customer reviews
• Communicate with various departments of hotel
• Provide leadership to team members and training

The “Yes!” example lists specific information to quantify and qualify the experience and work accomplishments the candidate has achieved.

The “No!” example lists workplace tasks without specific details to describe how the candidate performed or made a positive impact on the business as a whole.

PRO TIP : It is essential to quantify and qualify your job descriptions. Make sure that if you are describing a workplace task or accomplishment, that you give specifics to separate yourself from other candidates. Saying you checked in guests at a 200+ room hotel makes a more significant impact because it shows you can handle a high volume of guests. Saying that you used a POS terminal to check in guests shows off another skill that you have related to hospitality.

(If you lack work experience, see below for a helpful section.)

While writing your hospitality resume, take the time to consider who will be reviewing it once you send it in.

Often candidates assume that a manager or owner will be going over their resumes, and while this is true at some point in the hiring process, in today’s job market, there is an extra step to the process.

Applicant Tracking Systems (ATS), or bots, are programs designed to review resumes before a hiring manager does.

Bots search resumes for specific keywords associated with desirable candidate options.

When a bot finds a resume that appears to have good candidate potential, it flags it. When it detects a resume that doesn’t seem to have good candidate potential, it passes it up.

Due to the increased use of bots by many companies, some resume writing experts believe that writing job descriptions in paragraphs instead of bullet points promotes the use of more keywords.

However, here at Big Interview, we believe that sticking with bullet points is still the best policy.

Writing job descriptions in bullet points allows resumes to appear more neat, professional, and succinct in wording.

As long as candidates are intentional about including keywords in their descriptions, bullet points will not hinder a resume in impressing a bot.

Standard Bullet Point Format:

Holiday Inn | Front Desk Clerk | Tampa, FL | June 2012–September 2014

Paragraph Format:

Completed room reservations and responded to questions regarding hotel pricing and amenities over the phone and in-person for 200+ room hotel. Resolved any customer complaints by utilizing effective problem-solving and customer service skills to ensure guest satisfaction and maintain 95% positive reviews. Utilized Microsoft Office, POS terminal, and hotel computer system to process transactions and reservations.

Paragraph Format w/ Bullet Points:

Completed room reservations and responded to questions regarding hotel pricing and amenities over the phone and in-person. Resolved any customer complaints by utilizing effective problem-solving and customer service skills to ensure guest satisfaction. Utilized Microsoft Office, POS terminal, and hotel computer system to process transactions and reservations.

• 95% positive customer reviews
• 200+ room hotel

Including your education on your hospitality resume, whether or not it pertains to the job, is still a common requirement to work for most companies.

When listing your education experience, include the full title for each degree you have completed, the school you attended, and the year you completed it.

Include any additional certifications or licenses pertaining to hospitality in this section as well.

Certifications:

Certified Front Desk Representative — AHLEI

Possible Sections to Include

When you have achievements and qualifications that concern hospitality — or the company you are applying to work for — that don’t fit into typical resume sections, you can include additional sections to accommodate those details.

Some additional sections to consider including are:

• Awards and honors
• Publications
• Noteworthy Projects
• Social Media Influence
• Speaking Engagements
• Hobbies/Interests
• Volunteer Work

What if You Have No Experience?

If you are new to the field of hospitality or you haven’t had any previous work experience, making alterations to your hospitality resume is a must.

If you have absolutely no work experience, start by moving your education section below your summary to draw more attention to it.

Your education section should be expanded on in whatever way possible to show off your intelligence and hard work.

If you earned any honor and awards or achieved a high GPA, those details can help improve your education section.

Adding in details about specific coursework or extracurricular activities can improve your education section as well.

Add in any volunteer work or internships that show off skills related to customer service and working with the public.

While these details might not seem like much, if you can expand on the experience you have and gear things toward the hospitality industry, your resume will shine just like the rest.

If you have some work experience, but it is unrelated to hospitality, try to include jobs in your resume that have work tasks related to customer service or front desk work.

If you can write job descriptions that show you have the skills needed to work in hospitality, you can still land an interview.

Power words and keywords

Power words are action verbs that strengthen specific job tasks and responsibilities you completed in previous jobs. Keywords are unique adjectives used to describe yourself or your work abilities in relation to the job you are trying to obtain. Both word types are essential to creating a resume that is impressive and memorable.

Smooth things over

It is easy to make mistakes, but it is essential to catch them whenever possible. Take the time to read over your resume and revise any errors you find. If you can have a friend review it as well, always utilize a second opinion.

List your information

When listing your name and contact information, always place it at the top of the page in a clearly noticeable location and font size. Sometimes, people get so wrapped up in the more complex aspects of resume writing that they forget the simplest details of all.

Try to Avoid

Repeating yourself.

Don’t say the same power words and keywords more than once. Start each bullet point with a new power word and describe a new job task or accomplishment each time. Resumes should be concise, so make sure each line is presenting new information.

Writing two pages

Never write a resume that goes onto a second page. Hiring managers don’t have much time to go over the resume they receive, and they will not be impressed by a resume that rambles on for more than one page.

Flashy fonts and formats

Make sure that you aren’t trying to stand out by selecting a font or format that is overly flashy and distracts from the information. Make sure you let your words speak for themselves.

(See below for a helpful table of some suggested power words.)

Helpful Tools:

Hospitality resume power words.

• Administered
• Implemented
• Consolidated
• Coordinated

Hospitality Resume Skills List

Pamela Skillings

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9 Front Desk Receptionist Resume Examples for 2024

Front Desk Receptionist

Best for senior and mid-level candidates

There’s plenty of room in our elegant resume template to add your professional experience while impressing recruiters with a sleek design.

Resume Builder

Like this template? Customize this resume and make it your own with the help of our Al-powered suggestions, accent colors, and modern fonts.

• Front Desk Receptionist Resume
• Front Desk Receptionist Resumes by Experience
• Front Desk Receptionist Resumes by Role
• Write a Resume for Front Desk Receptionists

Front desk receptionists have a broad range of responsibilities throughout all industries. They’re the face of the company and handle office management with exceptional communication skills while wearing many different hats.

Determining what content is important to hiring managers and  how to write your resume  or AI cover letter for this exciting field can be difficult. That’s why we analyzed hundreds of front desk receptionist resume samples from all levels of experience and industries. We learned what works to help you get more interviews in 2024.

The hardest part of  resume building  is getting started.  Our nine front desk receptionist resumes helped land jobs in 2024 , so they’re a great launching pad.

Front Desk Receptionist Resume Example

or download as PDF

Why this resume works

• For example, did you help improve the efficiency of scheduling? Did you reduce the errors in billing? Improve customer satisfaction scores?
• A worthwhile summary should showcase your specializations and many (10+) years in the industry. Don’t forget to customize it by mentioning the target business by name. 
• Metrics are the best way to display your impact in your bullet points, as they’re concrete, measurable, and help break up chunks of monotonous text.
• Don’t forget to  check your resume  score with our free tool to gain the recruiter’s attention and increase your chances of an interview.

Beginner Front Desk Receptionist Resume

• Weave together your skills and achievements to give recruiters a hard time not choosing you.

Entry-Level Front Desk Receptionist Resume

• Do you have a specific interest in the position or company to which you’re applying? Mention that! However, if you’re not planning to customize your objective for each role you apply to, then you’re better leaving it off entirely.
• All work experience demonstrates some level of responsibility. In addition, any experience you’ve had interacting with customers applies to becoming a successful front desk receptionist.

Gym Front Desk Resume

• Leo’s description of his stint as a receptionist at Lockheed Martin makes for a great example here. He screens 78 calls daily, contributes to cutting company-wide paper consumption by 43%, and oversees 1,400 pages of archival content.

Front Desk Associate Resume

• Is the company looking for someone familiar with Pipedrive? Then, you could show how you used this tool to track customer purchase patterns for optimizing product placement and sales. Or do they demand Hootsuite proficiency? Elucidate instances when you deployed it for strategic social media management.
• Further your alignment and connection with the company in your front desk receptionist cover letter .

Front Desk Dental Receptionist Resume

• It also went a step further to show how exemplary customer service led to increased retention rates, and that’s good for business.

Front Desk Medical Receptionist Resume

• As a front desk medical receptionist, customize your resume by how your work directly (and positively) impacted the office through your exceptional customer service skills and understanding of medical office best practices. Cite specific data-driven examples, including process improvements and patient-centric techniques.
• Your front desk medical receptionist resume should highlight the scope, responsibilities, and specific medical office niche (dental, family practice) experience. This will catch the hiring manager’s eye looking for that “right fit” for their company.
• List any  special skills on your resume  related to the medical field like medical terminology or medical software. This sets you up for success as employers see you’re qualified for the role, especially if the job description prefers candidates with your specific skill set.

Hotel Front Desk Receptionist Resume

• Your hotel front desk receptionist resume should include your strong communication skills using sales techniques to improve the customer experience (and hotel revenue). Be sure to indicate your confident communication expertise and customer service experience. This appeals to employers because they see your keen ability to collaborate and meet (or exceed) guest standards.
• Mention your leadership abilities, including training new team members or coaching existing team members. Hiring managers will be less likely to question your leadership savvy and more apt to contact you for an interview. Always list the results of your leadership efforts using numbers.

School Front Desk Receptionist Resume

• Your school front desk receptionist resume should showcase your ability to manage different projects and responsibilities and handle a high-volume customer service of diverse populations (for example, staff members, school administrators, students, and parents). Discuss your education field’s nuances, including best practices and communication channels.
• Bonus: Highlight any responsibilities outside of the “normal” scope of a school front desk receptionist (for example, nurses station, reporting, direct administrative support). This gets you noticed.

Related resume guides

• Operations Manager
• Medical receptionist
• Human Resources
• Office assistant

How to Write a Resume for Front Desk Receptionists

Making a resume is a snap with these four easy steps. You’ll make a stellar first impression with these practical and specific tips for building a front desk receptionist resume in 2024:

Front desk receptionists are the face of a company, so choose a resume template that reflects your professionalism, friendliness, and helpfulness. If you’re looking to work for a company that appreciates business casual like a law firm or doctor’s office, you’ll do well with a professional or elegant resume template, which has enough personality to stand out but still exude class and respect. On the other hand, if you’re hoping to help folks get signed up at the gym, organize communication and admin work for a startup, welcome folks into a travel agency, or anything that’s a bit more casual, creative templates that use a little more color will be a wise but fun choice.

Communication—interpersonal skills as well as written communication—and prioritization are among the most important skills as a receptionist. While other job seekers largely take advantage of “communication” in their resumes, this really can’t be emphasized enough for a front desk receptionist.

Besides listing communication and prioritization in the skills section on your resume , look for ways to demonstrate those skills in action in your work experience section. For instance, did you serve the front desk while also registering guests, logging requests, and finding resolutions to customer problems? That says you’re good at prioritizing tasks—all without ever using the word “prioritize.” Pretty cool.

Write your resume with the specific industry in mind. A front desk receptionist for an insurance company will have some different responsibilities than in the medical industry. Think about the most important responsibilities required in the role you want. Will you be scheduling appointments for clients, completing data entry, or answering and redirecting calls? If so, talk about past work accomplishments and success where you may have done things like:

◉ Confirmed client appointments 24 hours in advance to reduce no-shows by 22% ◉ Reduced paper use by 36% with data entry of student and testing records ◉ Addressed 80% of client concerns without redirecting or putting the client on hold

You’re a company’s ambassador, so it’s vitally important that you catch typos and mistakes in your resume.  Check your resume  a couple of times and even have a co-worker or a grammatical guru friend take a look for you. Since you so often serve as someone’s first impression of a company or organization, don’t let a silly mistake like the wrong letter in an email address keep you from getting a call for an interview.

• • Managed and resolved over 300 guest complaints and inquiries per month, resulting in better guest satisfaction.
• • Initiated the introduction of a guest grievance redressal system which reduced complaint response time by 35%.
• • Coordinated with various hotel departments to enhance the guest experience through complementary offerings and services.
• • Managed the smooth functioning of the front desk and resolved any operation issues, contributing to better workflow.
• • Processed an average of 200 check-ins and check-outs per day, maintaining efficiency and speed.
• • Led a team of 10 members, fostering a collaborative work environment, resulting in increased team productivity and morale.
• • Efficiently managed approximately 500 guest interactions per week, ensuring quick and accurate responses.
• • Coordinated with other team members to ensure optimal customer service standards.
• • Recognized for consistently maintaining a positive attitude while handling customer interactions.

5 Front Desk Agent Resume Examples & Guide for 2024

When crafting your front desk agent resume, ensure that you showcase your exceptional communication skills. Recruiters are looking for individuals who can interact professionally and engagingly with guests. Highlight your proficiency in multiple languages, if applicable, as this is highly valued in a front desk agent role. Your resume should also reflect your ability to handle reservations and check-in software efficiently.

All resume examples in this guide

Traditional

Resume Guide

Structuring your front desk agent resume to engage recruiters.

Designing your front desk agent resume experience to grab recruiters' attention

Decoding the essence of your front desk agent resume: hard and soft skills

Detailing your education and top front desk agent certifications on your resume, choosing the right front desk agent resume summary or objective, how to include other relevant sections for your front desk agent resume, key takeaways.

One challenge faced by Front Desk Agents when crafting their resumes is articulating their customer service skills in a quantifiable way that demonstrates their positive impact on guest satisfaction and business operations. Our guide can assist with this issue by offering specific tips and examples of how to frame these skills effectively, turning seemingly mundane daily tasks into compelling indicators of performance and potential value to prospective employers.

Our front desk agent guide will help you perfect your resume by explaining you how to:

• Alight your front desk agent resume with the role you're applying for ensuring it will be read by the applicant tracking system.
• Tailor your specific front desk agent experience to get the attention of recruiters.
• List your relevant education to impress hiring managers.
• Discover job-winning front desk agent professional resume examples to inspire writing yours.

Recommended reads:

• Hotel Front Desk Receptionist resume
• Front Desk Medical Receptionist resume
• Front Desk Coordinator resume
• Senior Property Manager resume
• Physical Therapist Assistant resume

The presentation of your front desk agent resume is crucial.

Is it easy to read and well-organized? Does it have a logical flow?

Avoid overwhelming recruiters with a cluttered document. Instead, follow these best practices to ensure a consistent resume format :

• Include a header in the top third of your front desk agent resume for easy contact and quick access to your professional portfolio or LinkedIn profile.
• In the experience section, start with your most recent role and detail your career in a reverse-chronological order .
• Unless specified, submit your resume as a PDF to maintain its layout. Some companies might request other formats.
• If you're applying for a senior position and have over a decade of relevant experience, a two-page front desk agent resume is acceptable. Otherwise, aim for a single page.

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Drop your resume here or choose a file . PDF & DOCX only. Max 2MB file size.

Your resume will likely be processed by an Applicant Tracking System (ATS). Ensure your header, summary, or objective incorporates essential skills required for the role.

The five (plus) definite sections your resume for a front desk agent job should include are:

• Header with your headline, contact details, and/or a preview of your work
• Summary (or objective) to pinpoint how your success aligns with the role
• Experience with bullets of your most relevant achievements in the field
• Skills to integrate vital job requirements (both technical and personal)
• Your further dedication to the field, showcased via relevant higher education and/or certifications

What recruiters want to see on your resume:

• Experience in customer service roles: Recruiters often prioritize experience in similar roles where the candidate demonstrated excellent customer service skills.
• Proficiency in using front desk software: Knowledge of specific reservation or property management systems can elevate a candidate's application.
• Communication skills: Front Desk Agents interact with guests frequently, requiring stellar communication skills, both verbal and written.
• Multilingual ability: Being able to communicate in multiple languages is a big plus for Front Desk Agents, especially in locations with diverse clientele.
• Problem-solving skills: The ability to independently handle and resolve guest issues or complaints is highly valued in this role.
• How to Use Resume Lines
• Resume in PDF or Word

Designing your front desk agent resume experience to grab recruiters' attention

For the front desk agent position, it's crucial to show how your expertise matches what they're looking for.

Your resume experience section can be a game-changer. Ensure you:

• Feature roles most relevant to the front desk agent job you're targeting.
• Avoid diving too deep into ancient history - unless what you did a decade ago is super relevant to the front desk agent role.
• Structure each bullet to first describe what you did, followed by the skills you utilized, and then the impact of your efforts.
• Quantify your achievements with numbers, possibly highlighting the broader impact on the organization.
• Emphasize transferable skills - those you've gained in past roles that could be valuable in your new role. This showcases your unique professional value.

Crafting the experience section doesn't mean detailing every job you've ever had. Check out the front desk agent resume samples below to see how top professionals present their experience.

• Provided exceptional customer service to guests, ensuring a positive experience throughout their stay.
• Managed check-in and check-out processes efficiently, resulting in reduced wait times and improved guest satisfaction.
• Resolved guest complaints and concerns promptly while maintaining professionalism and diplomacy.
• Collaborated with other departments to coordinate guest requests, such as room service, housekeeping, and maintenance.
• Maintained accurate records of guest interactions and transactions using the hotel management software.
• Assisted in training new front desk staff on procedures and policies.
• Contributed to achieving high occupancy rates by effectively promoting hotel amenities and upselling room upgrades.
• Coordinated group reservations and ensured smooth handling of large guest arrivals.
• Participated in monthly team meetings to discuss areas for improvement and share best practices.
• Received multiple positive reviews and commendations from guests for outstanding service.
• Welcomed guests warmly and assisted with their inquiries, providing information about hotel facilities and local attractions.
• Managed a high volume of incoming calls and directed them to the appropriate departments.
• Processed guest payments accurately and efficiently, ensuring billing accuracy.
• Organized and maintained the front desk area, including managing reservations and updating guest information.
• Assisted in coordinating events and conferences held at the hotel, ensuring smooth execution and guest satisfaction.
• Implemented a new digital check-in system, resulting in reduced paperwork and faster check-in process.
• Collaborated with the sales team to promote special packages and offers, resulting in increased revenue.
• Received Employee of the Month award twice for exceptional performance and dedication.
• Assisted in training new front desk staff on customer service techniques and hotel procedures.
• Researched and resolved billing discrepancies, resulting in improved financial accuracy.
• Greeted and checked-in guests efficiently, ensuring a seamless arrival experience.
• Managed guest requests and inquiries, providing personalized recommendations for local attractions and dining options.
• Handled cash transactions and maintained accurate records of financial transactions.
• Collaborated with the housekeeping team to ensure rooms were prepared according to guest preferences and hotel standards.
• Implemented a customer feedback system, resulting in improved guest satisfaction ratings.
• Assisted in organizing and coordinating large-scale events, including weddings and corporate conferences.
• Provided administrative support to the hotel management team, including scheduling appointments and managing correspondence.
• Developed a comprehensive training manual for front desk procedures, facilitating smooth onboarding of new employees.
• Contributed to cost-saving initiatives by optimizing inventory management and reducing waste.
• Received Certificate of Excellence from TripAdvisor based on consistently positive guest reviews.
• Managed guest arrivals and departures, ensuring efficient processing and delivering a warm welcome to guests.
• Responded to guest inquiries regarding hotel services, local attractions, and transportation options.
• Maintained accurate room availability information, maximizing occupancy rates.
• Coordinated with the concierge to arrange special requests, such as restaurant reservations and spa appointments.
• Implemented a customer loyalty program, resulting in increased repeat bookings.
• Assisted with the coordination of VIP guest services, ensuring personalized attention and satisfaction.
• Created and updated guest profiles in the property management system, ensuring accurate and detailed guest information.
• Supported the sales team by providing sales leads and participating in site visits with potential clients.
• Developed and conducted training sessions on customer service best practices for front desk staff.
• Received Employee of the Quarter recognition for outstanding performance and dedication.
• Managed all front desk operations, overseeing a team of front desk agents and ensuring smooth workflow.
• Utilized advanced hotel management software to streamline check-in and check-out processes, resulting in reduced wait times.
• Implemented a guest relationship management system, enhancing personalized guest experiences and increasing guest loyalty.
• Collaborated with the revenue management team to optimize room rates and maximize revenue.
• Led the implementation of contactless check-in/out procedures, ensuring enhanced safety measures during the COVID-19 pandemic.
• Developed and delivered comprehensive training programs for front desk staff, focusing on improving guest interactions.
• Analyzed guest feedback and survey data to identify areas for improvement and implement corrective actions.
• Coordinated with the housekeeping department to ensure rooms were promptly cleaned and prepared for new arrivals.
• Achieved a 15% increase in upselling revenue through effective promotion of room upgrades and hotel amenities.
• Received Manager of the Year award for exceptional leadership and contribution to guest satisfaction.
• Provided courteous and efficient service to guests, addressing their inquiries and resolving any issues promptly.
• Managed online and phone reservations, ensuring accuracy and excellent follow-up communication with guests.
• Implemented a guest loyalty program, resulting in increased repeat bookings and positive word-of-mouth referrals.
• Coordinated with the housekeeping team to prioritize room assignments and ensure timely guest check-in.
• Assisted in organizing and executing promotional events, resulting in heightened brand visibility and increased occupancy rates.
• Utilized social media platforms to engage with guests and promote hotel services and special offers.
• Conducted competitor analysis to identify market trends and implement strategies to maintain a competitive edge.
• Supported the sales team by providing up-to-date information on room availability and rates for potential clients.
• Contributed to the improvement of front desk operations by implementing efficient administrative procedures.
• Received Employee Recognition Award for outstanding dedication and commitment to guest satisfaction.
• Welcomes guests warmly, providing personalized recommendations for local attractions and dining options.
• Handles guest check-in and check-out processes efficiently, ensuring a seamless arrival and departure experience.
• Manages a high volume of incoming calls and emails, responding promptly and addressing guest inquiries.
• Processes guest payments accurately and maintains detailed records of financial transactions.
• Collaborates with other departments to fulfill guest requests and resolve any concerns or issues.
• Utilizes advanced hotel management software to manage reservations effectively and update guest information.
• Provides training and guidance to new front desk staff, ensuring compliance with hotel procedures and exceptional customer service.
• Assists in coordinating special events and functions held at the hotel, ensuring smooth operations and guest satisfaction.
• Maintains a high level of professionalism and diplomacy when handling challenging situations or guest complaints.
• Receives regular positive feedback from guests for excellent service and attention to detail.
• Greets and checks-in guests promptly, providing information about hotel amenities and local points of interest.
• Answers phone calls and assists with guest inquiries, resolving issues effectively and maintaining a friendly demeanor.
• Processes guest payments accurately and handles cash transactions following established procedures.
• Collaborates with housekeeping to ensure rooms are clean and prepared according to guest preferences.
• Updates and maintains guest profiles in the property management system, ensuring accurate records.
• Participates in monthly team meetings to discuss operational improvements and share best practices.
• Assists in training new front desk staff on procedures and delivering exceptional customer service.
• Coordinates group reservations, ensuring smooth handling of large guest arrivals and departures.
• Maintains a professional appearance and behavior, upholding the hotel's standards of service excellence.
• Recognized by management for consistently exceeding performance targets and receiving positive guest feedback.
• Managed front desk operations, overseeing a team of front desk agents and ensuring efficient workflow.
• Implemented a customer relationship management system, optimizing guest interactions and personalizing guest experiences.
• Collaborated with the sales and marketing teams to develop targeted promotional campaigns and increase bookings.
• Conducted regular training sessions on customer service and operational procedures for front desk staff.
• Monitored and analyzed key performance indicators to identify opportunities for improvement and implement strategies.
• Handled guest complaints and concerns professionally, resolving issues to ensure guest satisfaction.
• Coordinated with other departments to fulfill guest requests and ensure a seamless experience throughout their stay.
• Implemented cost-saving measures by optimizing inventory management and reducing waste.
• Received Employee of the Year award for exceptional leadership and dedication to delivering outstanding service.
• Developed and implemented new policies and procedures to enhance efficiency and streamline operations.
• Provided friendly and efficient service to guests at check-in and throughout their stay, ensuring a positive experience.
• Assisted with managing front desk operations, including handling reservations and coordinating guest requests.
• Responded to guest inquiries and resolved issues promptly and professionally.
• Processed guest payments accurately and maintained detailed records of financial transactions.
• Collaborated with housekeeping to prioritize room assignments and ensure rooms were cleaned and prepared on time.
• Participated in cross-training programs to expand knowledge of hotel operations and support other departments when needed.
• Utilized the property management system to manage reservations, update guest information, and track room availability.
• Supported the sales team by providing information on room rates, availability, and special packages.
• Assisted in training new front desk staff on procedures and delivering exceptional customer service.
• Received multiple commendations from guests for exceptional service and attention to detail.

Quantifying impact on your resume

• Include the number of guests you've assisted daily or monthly to show your ability to handle high-volume workloads.
• Document the percentage of customer satisfaction ratings or feedback scores you've achieved to demonstrate your commitment to service quality.
• State the amount of money you’ve handled per shift if you're responsible for cash handling, to showcase your accountability and trustworthiness.
• Mention the size of the team you worked with or supervised, indicating your collaborative or managerial abilities.
• Note the number of reservation systems you are proficient in to emphasize your technical skills and adaptability.
• Highlight any improvements in booking rates or occupancy percentages during your tenure to reflect your contribution to business growth.
• Quantify any cost-saving initiatives you were part of, such as reducing supply costs by a certain percentage, to display your financial acumen and efficiency.
• List the volume of calls or inquiries you processed daily or weekly, emphasizing your capabilities in communication and problem-solving.

Strategies for candidates with limited resume experience

Lack of extensive experience doesn't mean you can't make a strong impression. Here's how:

• Thoroughly understand the role's requirements and reflect them in key resume sections.
• Highlight transferable skills and personal attributes that make you a valuable candidate.
• Use the resume objective to articulate your growth vision within the company.
• Emphasize technical alignment through relevant certifications, education, and skills.

Remember, your resume's primary goal is to showcase how you align with the ideal candidate profile. The closer you match the job requirements, the higher your chances of securing an interview.

• Resume Without Work Experience
• Resume Job Description

Remember, the experience section isn't just about traditional roles. It's a space to highlight all professional learning, whether from internships, contract roles, research projects, or other relevant experiences. If it's added value to your skill set for the front desk agent role, it deserves a mention.

Every job description communicates the desired hard and soft skills. These skills are the backbone of your application.

Hard skills are your tangible, technical proficiencies, often validated through certifications or hands-on experience. On the other hand, soft skills reflect your interpersonal abilities and how you navigate diverse work environments.

To effectively spotlight these skills on your resume:

• Create a distinct section for technical skills, listing the most relevant ones for the job.
• Highlight your strengths by weaving in achievements that underscore specific skills.
• Strike a balance between hard and soft skills to present a well-rounded profile.
• If multilingual, include a language proficiency section, emphasizing the interpersonal advantages it brings.

Stay tuned for a deep dive into the most in-demand hard and soft skills in the industry.

Top skills for your front desk agent resume

Basic Computer Skills

Customer Service Knowledge

Phone Etiquette

Booking and Reservation Management

Cash Handling Experience

Knowledge of Property Management Systems

Data Entry Skills

Administrative Support

Multitasking Ability

Knowledge of Local Area/Attractions

Communication Skills

Problem-Solving Abilities

Attention to Detail

Time Management Skills

Customer Service Orientation

Interpersonal Skills

Flexibility

Professionalism

If you're in the process of learning a pivotal skill for the role, mention this on your resume. It demonstrates initiative while maintaining transparency.

Your education section can reflect a variety of skills and experiences relevant to the position.

• List post-secondary qualifications, noting the institution and duration.
• If you're currently studying, mention your expected graduation date.
• Exclude qualifications unrelated to the role or industry.
• If relevant, delve into your educational background, especially if it was research-intensive.

Including both relevant education and certifications on your front desk agent resume can set you apart. It not only showcases your qualifications but also your commitment to the profession.

When listing these on your front desk agent resume, make sure to:

• Highlight degrees and certificates relevant to the role.
• Mention the awarding institution for credibility.
• Include the start and end dates, or if the education/certification is ongoing.
• If relevant, incorporate a few keywords from the job advert within the description of the certification or degree.

If you have additional certifications not directly related to the role, consider placing them towards the end of your resume. This way, they can be viewed as personal interests rather than core qualifications.

For a quick update, check out our list of popular front desk agent certifications curated by the Enhancv team.

Best certifications to list on your resume

If you have basic certificates, place them in the skills or experience section. This saves space for high-demand industry certificates.

• Expected Graduation Date Resume
• Activities Resume for College

The top section of your resume is pivotal. It should encapsulate your alignment with the job, your unique skill set, and your professional expertise.

Both the resume summary and resume objective can serve this purpose:

• Use the resume objective to spotlight your current achievements and future aspirations. Highlight how you envision your growth in the prospective role.
• Opt for the resume summary to succinctly present your most relevant professional highlights. Aim for brevity, ideally within five sentences.

Ultimately, these sections offer a glimpse into your professional persona and the unique value you bring.

Resume summary and objective examples for a front desk agent resume

• Bringing over 10 years of experience in customer service with a focus on hospitality, proven track record of enhancing customer satisfaction by 25%. Expert at leveraging communication skills and displaying professionalism while liaising between guests and staff.
• Experienced management professional transitioning to Front Desk Agent role; strong expertise in operational efficiency and team leadership. Achieved a 15% increase in productivity through process optimization in previous role.
• Highly skilled software developer with 7 years' experience, seeking to apply problem-solving skills and technological proficiency to a Front Desk Agent position. Credited with developing an award-winning scheduling platform that increased efficiency by 30%.
• Former retail store manager adept at multitasking and delivering superior customer service, driven to bring these skills to a Front Desk Agent role. Known for improving sales performance by 20% in previous role.
• Aspiring Front Desk Agent with a freshly earned degree in Hospitality Management, eager to utilize academic knowledge in real-world settings. Highly committed to providing top-notch service and creating memorable guest experiences.
• Recent graduate passionate about stepping into the hospitality industry as a Front Desk Agent, aiming to leverage learned customer service skills. Focused on contributing to seamless hotel operations and superior guest satisfaction.

Apart from the standard sections listed in this guide, you have the opportunity to get creative when building your profile.

Select additional resume sections that you deem align with the role, the department, or the company culture.

Here are the ones we recommend:

• Language skills - use a profficiency framework to indicate your aptitude level;
• Hobbies and interests - you can share more about your favorite books or how you spend your time. It's great for culture alignment;
• Volunteering - helps you highlight the causes you care about and hints at people skills you gained such as teamwork, emotional intelligence, and organizational skills;
• Awards - the space for your most prominent front desk agent professional accolades and achievements.

Make sure that these sections don't take too much away from your experience, but instead build up your front desk agent professional profile. You can add them as a second column to your resume, or on a second page.

• Your resume's layout should be both visually appealing and content-rich.
• Emphasize achievements that resonate with the job's requirements.
• Detail your skills, both technical and interpersonal, with real-world examples.
• Ensure the top section of your resume provides a clear snapshot of who you are and what you offer.
• When detailing experience, focus on tasks, actions, and their outcomes.

Looking to build your own Front Desk Agent resume?

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Hotel Front Desk Resume Examples

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The following are two resume examples for a hotel front desk position—one for a candidate who has worked for hotels before, and one for a recent college graduate who does not have experience in the hospitality industry.

When writing your resume, take the time to match your resume and your cover letter to the qualifications listed in the job posting. The closer your credentials match what the company is seeking, the better your chances for a job interview.

Hotel Front Desk Resume Example #1 (Experienced Candidate)

This resume begins with a qualifications summary (also called a qualifications profile) which lists the skills, achievements, and experience most relevant for a hotel front desk job. Focusing on these industry-specific keywords at the very beginning of the resume helps to ensure that your resume will be given a serious review by a hiring manager.

Download the hotel front desk resume template (compatible with Google Docs and Word Online) or see below for more examples.

Hotel Front Desk Resume Example #1 (Text Version)

Alice Applicant 333 King Street Seattle, WA 98104 (123) 456-7890 alice.applicant@email.com

CAREER OBJECTIVE

Charismatic and service-oriented hotel front desk agent with seven years of experience providing world-class service to guests seeks opportunity with an upscale downtown hotel.

CORE QUALIFICATIONS

• Excellent command of Microsoft Office Suite and GuestPoint accommodation management platform.
• Fluent in written and spoken Spanish.
• Proactive in identifying and fulfilling customers’ needs to ensure comfortable and pleasant guest experiences.

PROFESSIONAL EXPERIENCE

THE PARAMOUNT HOTEL, Seattle, Wash. Front Desk Agent , May 2017–Present Greet and check in guests to one of Seattle’s landmark hotels. Describe and deliver tailored concierge services to facilitate patrons’ access to local museums, attractions, and sporting events. Work closely with housekeeping and maintenance personnel to ensure guest room readiness and cleanliness.

• Earned several positive customer reviews on both internal survey forms and online review platforms including Yelp and TripAdvisor.

• Selected by senior management to coordinate arrangements for multiple conferences attended by up to 500 participants.

• Earned “Employee-of-the-year” title in 2017.

THE PULLMAN GRILL, Pullman, Wash.

Hostess , March 2015–May 2017 Seated guests and assisted with dining room management at popular Pullman restaurant.

Bachelor of Arts in Hospitality Business Management (2017) Washington State University, Pullman, Wash.

Hotel Front Desk Resume Example #2 (Entry-Level Candidate)

This resume has a section for relevant experience, which includes both jobs and volunteer positions that require hospitality and communication skills. When you have limited or no experience in a particular job for which you are applying, your resume should mention academic, extracurricular, or volunteer experiences that have helped you develop skills similar to those a hotel is seeking in its next front desk associate.

The typical guest services skills that hotels hope to find in a candidate for a front desk job include: customer service, organization, oral communications, written communications, the ability to use or quickly learn client relationship management (CRM) or reservation management software, friendliness, foreign language skills (Spanish, Japanese, German), conflict management, decision-making, and professional composure and appearance. 

Hotel Front Desk Resume Example #2 (Text Version)

Emerging professional positioned to contribute superb communications, administrative, customer service, and organizational talents to excel as Hotel Front Desk Agent.

• Experience serving customers and dealing with people in a variety of settings.
• Fluent in written and spoken German.

AUGUSTANA COLLEGE, Augustana, Ill. Administrative Assistant , May 2016–Present Provide technological assistance for students, staff, and faculty in person and on the phone. Set up projectors and any other technological equipment for professors before class.

ABC NONPROFIT FOR KIDS, McLean, Ill. Volunteer Organizer , March 2015–March 2018 Greeted and registered hundreds of participants in annual 5K race fundraiser, answering any registration questions. Assigned tasks to more than a dozen teen volunteers, overseeing each volunteer’s successful completion of tasks.

MOHAWK CREEK CAMP, Rock Island, Ill. Camp Counselor , June 2015–June 2017 Responsible for leading half a dozen 10-year-old children through a series of daily activities. Interacted with parents on a daily basis, providing daily updates on their children’s behavior and achievements.

ASHER GROCERY MART, McLean, Ill. Cashier , June 2015–June 2017 Managed cash, check, credit and debit card transactions with 100 percent accuracy and accountability.

Bachelor of Arts in Mathematics (2012) Augustana College, Augustana, Ill.

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Hotel Front Desk Receptionist Resume Examples

If you’re looking for a job as a hotel front desk receptionist, you’ll need an eye-catching resume to get you in the door. Writing a resume can be a daunting task, but it doesn’t have to be. With the right format, the right content, and the right amount of effort, you can create a resume that will get you noticed by potential employers. In this guide, we’ll give you tips on how to create a resume that will help you stand out from other job seekers. We also have examples that you can use as a starting point for your own resume. Writing an effective resume will help you land the job of your dreams as a hotel front desk receptionist.

If you didn’t find what you were looking for, be sure to check out our complete library of resume examples .

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Hotel Front Desk Receptionist

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

Highly organized and detail- oriented Hotel Front Desk Receptionist with 5+ years of experience providing exceptional service to all hotel guests. Proven ability to effectively manage a high- volume of check- ins and check- outs, while ensuring accuracy and satisfaction throughout the entire process. Bilingual in English and Spanish with stellar communication and customer service skills.

Core Skills :

• Superior customer service and hospitality skills
• Proficient in hotel reservations, check- ins, check- outs, and guest billing
• Multilingual: English and Spanish
• Effective communication, problem solving, and organizational skills
• Computer proficiency with knowledge of various software programs
• Knowledge of cash handling and relevant payment methods

Professional Experience :

• Front Desk Receptionist, XYZ Hotel, 2017 – Present
• Greet and register guests, assign and handle room keys, and process all payments.
• Resolve any customer complaints and provide necessary support.
• Answer inquiries regarding hotel services and facilities.
• Provide detailed information about local attractions and events.
• Ensure all check- ins and check- outs are completed effectively and efficiently.

Education :

• Bachelor of Science, Business Administration, ABC University, 2013 – 2017

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Hotel Front Desk Receptionist Resume with No Experience

To obtain a Front Desk Receptionist position at a hotel, using excellent customer service and problem solving skills.

Recent college graduate with a passion for hospitality and customer service. Possesses strong problem solving skills and is highly organized. Effective communication with guests and co- workers. Ability to handle multiple tasks and prioritize them.

• Excellent customer service skills
• Strong problem solving skills
• Multi- tasking and time management
• Familiarity with hotel management software
• Excellent communication skills
• Ability to work in a fast- paced environment
• Basic computer knowledge
• Knowledge of hospitality industry
• Efficient in cash handling

Responsibilities :

• Greet guests and ensure a pleasant and courteous check- in process
• Answer phones, route calls, and take messages
• Maintain accurate records and files
• Provide guests with information about the hotel and its services
• Resolve customer queries and complaints
• Handle guest check- ins and check- outs
• Process payments and track cash and credit transactions
• Assist with tasks related to daily operations of the hotel
• Maintain cleanliness of the front desk and lobby areas

Experience 0 Years

Level Junior

Education Bachelor’s

Hotel Front Desk Receptionist Resume with 2 Years of Experience

Enthusiastic and organized Front Desk Receptionist with two years of hotel and hospitality experience. Committed to delivering excellent customer service and ensuring guests have a pleasant and comfortable stay. Customer service- oriented, able to multi- task, and maintain a friendly and professional demeanor. Possesses excellent organizational and communication skills.

• Proficient in Microsoft Office Suite
• Detail- oriented
• Strong customer service and communication skills
• Able to handle money and complete financial transactions
• Knowledge of hotel management software
• Greet guests upon arrival and check them in
• Answer phone calls and respond to inquiries
• Collect payments and ensure accuracy in billing
• Manage reservations, cancellations, and no- shows
• Maintain an organized and efficient front desk
• Address customer service issues or complaints
• Ensure compliance with safety regulations and hotel policies

Experience 2+ Years

Hotel Front Desk Receptionist Resume with 5 Years of Experience

Professional and highly organized Hotel Front Desk Receptionist with 5 years of experience in providing excellent customer service. Possess an outgoing personality with excellent communication and problem- solving skills. Highly experienced in managing online reservations, greeting customers, and resolving customer complaints. Skilled in multitasking and prioritizing tasks while providing effective support to other departments.

• Excellent communication and problem- solving skills
• Exceptional customer service
• Strong organizational skills
• Proficient with online reservation systems
• Ability to multitask and prioritize tasks
• Experience in resolving customer complaints
• Greeting customers upon arrival
• Managing online reservations
• Handling phone calls and inquiries
• Processing payments and providing receipts
• Assigning rooms and providing keys
• Updating guest information in system
• Answering questions about hotel amenities
• Directing customers to local attractions
• Resolving customer complaints and concerns
• Maintaining the front desk and lobby area
• Assisting other departments as needed

Experience 5+ Years

Level Senior

Hotel Front Desk Receptionist Resume with 7 Years of Experience

A highly experienced and reliable Hotel Front Desk Receptionist with 7 years of experience in the hospitality industry. Adept at addressing customer issues promptly, efficiently and courteously. Able to work on multiple tasks simultaneously with minimal supervision and able to handle a high- pressure environment. Possess excellent communication and interpersonal skills with a passion for providing excellent customer service.

• Customer Service
• Hotel Management
• Cash Handling
• Computerized Booking Systems
• Multi- Tasking
• Problem Solving
• Communication Skills
• Organizational Skills
• Greeting customers and ensuring they feel welcomed and taken care of
• Checking in and checking out customers as per their requirements
• Making reservations and providing detailed information on hotel facilities
• Handling customer complaints and providing solutions
• Accepting payments and issuing receipts
• Maintaining accurate records of bookings, payments and other related data
• Updating computerized booking systems and preparing accurate reports
• Assisting in organizing and coordinating events and functions
• Carrying out general administrative tasks as per the hotel’s protocols

Experience 7+ Years

Hotel Front Desk Receptionist Resume with 10 Years of Experience

Highly experienced Hotel Front Desk Receptionist with over 10 years of expertise in the hospitality industry. A consistent and reliable professional with a proven track record of providing exceptional customer service and administrative support at a diverse range of establishments. A strong communicator with excellent interpersonal skills, adept at problem resolution and working under pressure.

• Excellent customer service and communication skills
• Proficiency with Microsoft Office and reservation systems
• Proficient in data entry and bookkeeping
• Knowledgeable in hotel policies and procedures
• Ability to multi- task and work in a fast- paced environment
• Able to provide accurate information and help guests with inquiries
• Greeting and welcoming guests to the hotel
• Checking- in and checking out guests
• Receiving and processing payments
• Making reservations for guests
• Providing information about the hotel services and amenities
• Handling guest inquiries
• Maintaining the accuracy of records
• Answering and routing incoming calls
• Updating guest information in the database
• Processing check- outs and balancing daily transactions
• Responding to emails and messages
• Ensuring a clean and orderly front desk area

Experience 10+ Years

Level Senior Manager

Education Master’s

Hotel Front Desk Receptionist Resume with 15 Years of Experience

Dedicated hotel front desk receptionist with 15 years of providing exemplary customer service in the hospitality industry. Skilled in reservations, check- in/check- out, guest relations, and problem resolution. Trained in cash management and adept at multitasking. Seeking to leverage leadership experience and interpersonal skills to manage a successful front desk reception team.

• Excellent Customer Service
• Reservations and Check- in/Check- out
• Guest Relations
• Problem Resolution
• Cash Management
• Multitasking
• Interpersonal Skills
• Greeting and registering guests
• Answering incoming phone calls and inquiries
• Maintaining an up- to- date guest database
• Coordinating with housekeeping and other departments
• Organizing and maintaining the front desk area
• Assisting with special requests and needs
• Maintaining a detailed log of all daily transactions
• Ensuring compliance with hotel policies and procedures
• Troubleshooting customer complaints
• Processing refunds and resolving billing issues
• Providing support for other team members
• Processing group bookings in a timely manner

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a Hotel Front Desk Receptionist resume?

The hotel front desk receptionist is the first face of a hotel for guests, and having a resume that stands out is essential for success in the hospitality industry. When creating a resume for a hotel front desk receptionist, it’s important to make sure the resume is tailored to the role and highlights the necessary skills and experience.

Here is a list of what should be included in a hotel front desk receptionist resume:

• Professional profile: A brief summary of professional experience and qualifications
• Education: List any formal education, such as degrees, certificates, or diplomas
• Work experience: Include any previous positions in customer service or the hospitality industry
• Skills: Highlight any skills related to the role of a front desk receptionist, such as knowledge of hospitality software, excellent customer service skills, and the ability to multitask
• Awards and certifications: List any awards or certifications that demonstrate expertise in the field
• Professional references: Include contact information for two to three professional references

Creating a resume for a hotel front desk receptionist helps to create a unique first impression for recruiters and potential employers. It’s important to highlight the necessary skills and experience to stand out from the competition and increase the chance of landing the job.

What is a good summary for a Hotel Front Desk Receptionist resume?

A Hotel Front Desk Receptionist is responsible for providing excellent customer service, managing reservations, and maintaining accurate records. A good summary for a Hotel Front Desk Receptionist resume should demonstrate exemplary organizational and communication skills, demonstrate an ability to work well independently, and show a deep understanding of hotel management systems and procedures. With an in-depth knowledge of customer service and hospitality standards, the ideal candidate should be proficient in various computer software programs, have an eye for detail, and possess the ability to multitask. It is also important to highlight any prior experience in customer service or the hospitality industry, as well as any certifications related to the field. Ultimately, a strong summary should demonstrate the candidate’s ability to manage the front desk in a professional and efficient manner.

What is a good objective for a Hotel Front Desk Receptionist resume?

When it comes to writing a resume for a hotel front desk receptionist, it is important to include a good objective. A well-crafted objective can help you stand out from the crowd and make sure that hiring managers take notice of your resume. Here are a few tips for writing a great objective for a hotel front desk receptionist:

• Focus on the specific skills you bring to the job. Think about the qualities that make you an ideal candidate for the job, such as your customer service skills, experience with check-in and check-out procedures, and knowledge of computer software.
• Highlight your enthusiasm for the job. The hotel industry is highly competitive and hiring managers appreciate candidates who demonstrate a genuine enthusiasm for the job.
• Demonstrate your commitment to providing excellent customer service. Hotel front desk receptionists are the face of the hotel and providing excellent customer service is essential to the success of any hotel.
• Describe your desire to advance within the hotel industry. Show that you are committed to a career in the hotel industry, not just a job.

By crafting an effective objective for your hotel front desk receptionist resume, you can show that you are the ideal candidate for the position and make a great impression on hiring managers.

How do you list Hotel Front Desk Receptionist skills on a resume?

A Hotel Front Desk Receptionist is the face of the hotel, responsible for ensuring that guests receive a warm and hospitable welcome. It is important to showcase your key skills on your resume so that potential employers can quickly identify how you can contribute to the team. The following are essential skills for a Hotel Front Desk Receptionist:

• Excellent customer service skills: As the first point of contact for guests at the hotel, strong customer service skills are essential. Hotel Front Desk Receptionists should be friendly, approachable and professional when dealing with guests.
• Attention to detail: Hotel Front Desk Receptionists must be able to accurately enter data into a computer system, ensuring that all details are recorded correctly. They should also be able to identify any discrepancies and rectify them.
• Good organizational skills: With multiple guests checking in and out every day, Hotel Front Desk Receptionists must be well organized. They should be able to juggle multiple tasks and prioritize their workload.
• Ability to work independently: Hotel Front Desk Receptionists should be able to work without direct supervision. They should be able to follow instructions and think on their feet to solve any problems that may arise.
• Good communication skills: Hotel Front Desk Receptionists should be able to communicate clearly and effectively with guests, colleagues and management. They should also be able to understand and follow verbal and written instructions.

What skills should I put on my resume for Hotel Front Desk Receptionist ?

A hotel front desk receptionist is the first point of contact for a hotel, thus it is important to have the right skills to perform this job successfully. If you’re looking to apply for a hotel front desk receptionist position, here are some of the must-have skills you should make sure to include on your resume:

• Excellent Communication Skills: As a receptionist, you must be able to communicate with guests and hotel staff in person, over the phone and via email in an effective and courteous manner.
• Knowledge of Hotel Booking Software: You must be familiar with booking and reservation systems, such as Hotelogix, to effectively manage reservations and other aspects of the hotel’s operations.
• Organization and Time Management: You must be able to prioritize tasks and manage time effectively to ensure that guests’ needs are taken care of in a timely manner.
• Problem-Solving Skills: You must be able to handle complaints and other issues in a professional manner, and resolve them quickly and satisfactorily.
• Interpersonal Skills: You must be able to interact with guests in a friendly and professional manner, and ensure that their requests are handled in a timely and efficient manner.

Having the right skills is essential to succeeding in a hotel front desk receptionist role. Make sure to include these qualifications on your resume to show that you’re the right person for the job.

Key takeaways for an Hotel Front Desk Receptionist resume

A Hotel Front Desk Receptionist is a critical position for any hotel, and it is important to ensure that your resume reflects your qualifications and experience in the best light possible. Here are some key takeaways for crafting an effective Hotel Front Desk Receptionist resume:

• Focus on your customer service skills: As a Hotel Front Desk Receptionist, you are the first point of contact for guests and customers. Be sure to emphasize your exceptional interpersonal and communication skills, as well as your ability to defuse difficult situations, provide helpful advice, and handle customer complaints.
• Highlight your organizational and multi-tasking abilities: Hotel Front Desk Receptionists are expected to be able to juggle multiple tasks at once. Make sure to call out your ability to multitask, prioritize tasks, and stay organized in a fast-paced environment.
• Emphasize your knowledge of hotel operations: Hotel Front Desk Receptionists are expected to have a good knowledge of hotel operations and policies. Make sure to include any certifications or experience you have in this field to demonstrate your expertise.
• Showcase your problem-solving and troubleshooting abilities: As a Hotel Front Desk Receptionist, you will likely be called upon to troubleshoot any issues that guests may be experiencing. Showcase your problem-solving skills and ability to think on your feet.
• Demonstrate your ability to work independently and as part of a team: Hotel Front Desk Receptionists are expected to be able to work independently and as part of a team. Make sure to call out any experience you have working collaboratively in a professional setting.

By highlighting your customer service and organizational skills, as well as your knowledge of hotel operations and problem-solving abilities, you can help set yourself apart from the competition. With a well-crafted resume, you can increase your chances of securing a hotel front desk reception

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• Hospitality
• Hotel front desk objectives and summaries

Hotel front desk Objectives & summaries

6 Hotel front desk objectives and summaries found

A well-written objective or summary on your resume can be the difference between getting rejected, or getting invited for an interview. Copy any of these Hotel front desk objective or summary examples, and use it as inspiration for your own resume. All examples are written by certified resume experts, and free for personal use.

Learn more about: objective vs. summary

Hotel front desk resume summaries

Customer-focused, passionate professional energized by effectively communicating with hotel guests and ensuring they have a great experience. Provides exceptional customer service and increases revenues in fast-paced, competitive environments. Adaptable relationship builder with strong organization and communication skills who works persistently to exceed customer expectations and drive business growth.

Friendly and customer-focused Hotel Front Desk Clerk with two years of experience providing best-in-class services, including guest reception, check-out, mail, and messaging service. Proven capacity to heighten client satisfaction and retention by delivering beyond their expectations for service quality. Brings exceptional communication and interpersonal skills, a keen eye for detail, and the capacity to resolve client complaints satisfactorily.

Innovative and personable Hotel Front Desk Receptionist with 5 years of experience in general administrative and clerical support functions. Excels at assessing guest needs and referring them to the appropriate staff, checking guests in or out, as well as overseeing porterage services and housekeeping. Renowned for active listening skills, exceptional teamwork ability, and capacity to identify and resolve customer service quality issues.

Hotel front desk resume objectives

Enthusiastic and results-driven individual ready to increase customer satisfaction and retention as a Hotel Front Desk Agent with ABC Hotel.

Seeking front desk employee roles within 4-star hotels or restaurants to utilize and enhance customer service and office administration skills.

Client-focused Hotel Front Desk Agent with expertise in providing exceptional experiences to guests. Looking to leverage five years’ experience in the hospitality industry in a front desk role at ABC Hotel.

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19 Hotel Front Desk Resume Objective Examples

The person working at the front desk of a hotel is critical because s/he is usually the first point of contact with guests.

People working at the front desk of a hotel are expected to provide guests with information regarding the hotel’s services and booking.

The ability to multitask and stay polite at all times is an absolute must for someone working in this role.

Since the front desk of an organization and its services decides customer services for the company, it is imperative for the front desk staff to be entirely in control of the work that they are performing.

People working at the front desk may include managers, associates, and clerks.

Front desk clerks in a hotel environment are expected to greet guests and provide them with booking information and then assist them to their rooms. They also create a liaison with other members of the staff to manage appropriate customer services.

If you are applying for a position at the front desk of a hotel, you may need to have a look at the following objectives to build a good resume.

Hotel Front Desk Resume Objective Examples

1. Dynamic and task-oriented professional with 3+ years of experience in handling diverse hotel front desk tasks and familiar with customer check-in and check-out protocols. Seeking a challenging role at Holiday Inn.

2. Highly motivated and results-driven hotel front desk professional with five-plus years of hands-on experience in guest service, documentation, checking in and out, inventory maintenance, and reception tasks. Eager to maximize the profits of Hilton Hotel by using my talents and skills.

3. An industrious hotel front desk associate working in the field for the past 4+ years. Enthusiastic to contribute to the front desk of Marriott by using my skills in reception handling, guest greeting, issuing bills, and collecting payments.

4. Top-performing front desk professional seeking a challenging role at XYZ Hotel. Bringing a strong ability to explain specifications of available rooms and suites to customers on the phone, in person, and via email.

5. An experienced hotel front desk associate with a passion for performing hotel reception tasks at ABC Hotel while maintaining guest arrivals protocol and assisting guests in room selection. Ability to multitask and maintain the front desk in an organized manner.

6. To work for Harbor Inn as a Front Desk Officer, using expertise in ensuring that the staff shows professionalism and quality in providing the optimum guest services. Well-versed with general hotel security policies and customer documentation.

7. A Front Desk Agent position at Affinity Hotel. Excited to use my skills in handling phone calls, making reservations, handling check-ins/outs, and accommodating the guests’ needs. Matchless ability to demonstrate high-quality public service etiquette continually.

8. Customer service-oriented Front Desk Clerk with exceptional customer service skills and hands-on secretarial experience. Excited to contribute to the ABC Hotel’s success by delivering excellent guest service and surpassing the targets of financial profitability.

9. A highly motivated and hardworking individual looking for a position as a Front Desk Clerk at Amway Heights. Offering exceptional customer service skills and 2+ progressively responsible experience in front desk management.

10. Looking for a position as a Front Desk Clerk with AA Hotel where my skills in providing excellent patron service and knowledge of the hospitality business will be utilized to work towards the success of the hotel.

11. Seeking a position as a Front Desk Clerk where the ability to work in a challenging environment and guest etiquette will be utilized to ensure customer satisfaction. Excellent management skills to coordinate work between the guests and other departments.

12. To obtain a Front Desk Clerk position with Acme Inn where my excellent communication and front desk skills will be utilized to coordinate work effectively and provide an exceptional hospitality experience for guests.

13. A job as a Front Desk Clerk with Zelda Hotels and Suites. Poised to work in a team effectively while ensuring the best guest services provision. An outgoing and friendly individual with clear communication skills. Adept at forming and maintaining professional public relations with regular guests.

14. A front desk clerk position at ABC Company. Energetic to provide tier-one service and deliver all services with courtesy even in times of severe distress. Able to handle crises in a professional manner.  

15. Outgoing Hotel Front Desk Specialist with 2+ years of experience in specific front desk operations. Poised to excel by facilitating an exceptional guest experience at ABC Hotel. Bilingual: English/Spanish.

16. To obtain employment as a Front Desk Manager at Cook’s Suites where my expertise in developing an excellent front desk team and the ability to maintain a quality atmosphere can be fully utilized. Well-versed in greeting guests, performing registration duties, and working closely with the housekeeping department to cater to the guest’s preferences and special requests when possible.

17. Customer service-focused Front Desk Manager seeking employment with Hilton Suites. Offering exceptional staff management skills and conflict resolution acumen to orchestrate the smooth flow of operations for the hotel.

18. Looking for a Front Desk Clerk position with Hyatt. Eager to bring additional revenue through effective front desk operations by using my skills and expertise in guest service. Proficient in computers, telephones, and scanners. Demonstrated ability to maintain hotel reception files in an organized and manageable manner.

19. Seeking a Front Desk Associate position with Lyntot Inn. Bringing capabilities in providing guest services along with a demonstrated ability to communicate effectively with guests from different backgrounds.

• 26 Front Office and Front Desk Resume Objective Examples
• Hotel Front Desk Clerk Cover Letter Sample
• Hotel Front Desk Clerk Resume Sample [+Job Description]
• Hotel Front Desk Associate Resume Sample

An official website of the United States government

FRONT DESK ASSOCIATE

This position is assigned to the Morale, Welfare, and Recreation (MWR) Recreational Lodging Program; Fleet Readiness (N92); Commander, Navy Installations Command (CNIC); Dam Neck Annex. The incumbent performs front desk and reservation functions for the MWR Recreational lodging program. Recreational Lodging operations may include Recreational Vehicle Parks, Vacation Rentals (cottages, cabins, single houses, townhomes, duplexes, mobile homes, hotels, apartments, and yurts), and/or campgrounds.

• Accepting applications

Open & closing dates

08/21/2024 to 08/28/2024

$17.25 - $18.25 per hour

Pay scale & grade

1 vacancy in the following location:

• Virginia Beach, VA

Telework eligible

Travel required.

Not required

Relocation expenses reimbursed

Appointment type, work schedule.

Intermittent

Competitive

Promotion potential

Job family (series).

• 0303 Miscellaneous Clerk And Assistant

Supervisory status

Security clearance, position sensitivity and risk.

Non-sensitive (NS)/Low Risk

Trust determination process

• Suitability/Fitness

Financial disclosure

Bargaining unit status, announcement number.

24-12521787

Control number

This job is open to.

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

Please see the "Who May Apply" section under the Qualifications section.

• Utilizes the Property Management System (PMS) to access the guest information, retrieve reservation information, change or cancel reservations as requested by the guest, or register guests. Verifies registration information, secures a credit card for incidental expenses, and authorizes credit card for room charges. Provides guests with their room key or card.
• Provides assistance in handling customer complaints, involving management as necessary.
• Receives requests and processes reservations within established guidelines. When rooms/spaces are not available, provides an option to be on a waitlist and/or alternative lodging or RV Parks in the area.
• Registers and assigns rooms/spaces to guests, transmitting and receiving messages, keeping records of occupied rooms/spaces and guest accounts, making and confirming reservations, and presenting statements to and collecting payments as necessary.
• Receives and is accountable for a change fund. Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures.
• Ensures guest security and privacy is maintained at all times.
• Interacts with guests professionally; answers questions concerning the facility, amenities, and provides information about local attractions.
• Inventories all keys and any other supplies or amenities maintained at the front desk. Keeps the front desk and lobby area clean and neat.
• Runs and prints various reports from the PMS such as Expected Arrivals, Departure List, In-House Guest List and Night Audit reports, as requested.
• Answers phones and transfers calls to appropriate individuals.
• Logs trouble calls in the PMS and ensures the appropriate department is notified. Relocates guest to a different room when required.
• Retrieves Lost and Found items and contacts the guest regarding lost or found items.

Requirements

Conditions of employment.

• Must pass all applicable records and background check.
• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• This position may be designated ALPHA personnel for inclement weather or in the interest of national security and may be required to report for work when other employees are excused.
• This position is subject to the possibility of working on weekends and holidays, as well as, rotating shifts, often consisting of other than normal duty hours.
• The incumbent may be recalled to duty and/or required to work overtime, as necessary to meet mission requirements.
• May be required to possess a valid state driver’s license. Travel to other Recreational Lodging facilities may be required within the normal scope of duties.

Qualifications

• Knowledge of daily front desk operations of a hotel or RV Parks.
• Knowledge of basic principles, concepts, standards, and regulations related to hospitality operations.
• Knowledge of an automated property management system(s)
• Skill in resolving customer complaints.
• Skill in the use of Microsoft Office Programs (e.g., Word, Excel, Power Point, Outlook).
• Skill in basic math.
• Skill in reading.
• Ability to handle, control, and account for large amounts of cash.
• Ability to handle, address and resolve customer complaints.
• Ability to communicate effectively both orally and in writing, in English.

This position does not have a positive education requirement.

Additional information

Salary is dependent on experience and/or education. Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.

Some positions have special requirements. Selection may be tentative pending the completion of these requirements. Applicants may be required to submit proof of education, participate in medical screening, drug testing, etc. All selections are contingent upon satisfactory employment reference checks. Employment is subject to successful National Agency Background Check. Occupants of this position must maintain the privacy of official work information and data and demonstrate the highest level of ethical conduct.

Review our benefits

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

The following documents are required at the time of application:

• Proof of education/training/licensure: provide a copy of your awarded/conferred college transcript(s) and licensure as applicable
• If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation
• If claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of application
• If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)
• If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50

NOTE: Failure to provide the required documents may impact eligibility, qualifications determination.

To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above. The complete application package must be submitted by 11:59 PM (EST) on 08/28/2024 to receive consideration. To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12521787 It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant To verify or check the status of your application, log into your USAJOBS account . Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to [email protected] to ensure proper consideration is given.

Agency contact information

Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application. If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email. Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Criminal history inquiries
• Equal Employment Opportunity (EEO) Policy
• Financial suitability
• New employee probationary period
• Privacy Act
• Reasonable accommodation policy
• Selective Service
• Signature and false statements
• Social security number request

Required Documents

How to apply, fair & transparent.

This job originated on www.usajobs.gov . For the full announcement and to apply, visit www.usajobs.gov/job/805802800 . Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.

Learn more about

Commander, Navy Installations

CNIC offers innovative, exciting and meaningful work linking military and civilian talents to achieve our mission and safeguard our freedoms. CNIC provides competitive salaries, comprehensive benefits, and extensive professional development and training. The mission of the Fleet and Family Readiness (FFR) Programs is to maximize the physical, emotional and social development of the fleet, fighter and family. FFR enables a ready Navy force through its Fleet Readiness, Family Readiness, and Housing Programs. We provide direct and support services to all non-appropriated fund (NAF) employees who work for Morale, Welfare and Recreation (MWR), and Navy Getaways throughout the FFR Program worldwide.

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