resume format for hospital receptionist

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Hospital Receptionist Resume Examples

A hospital receptionist is a vital part of any healthcare facility, providing a friendly, organized, and professional front line of customer service to patients and visitors. Writing a resume that accurately reflects the skills and experience you bring to the role is essential to landing an interview. This guide will provide you with all the tips and advice you need to craft a compelling resume that will help you stand out from the competition and impress potential employers. Examples of successful resumes are also included, providing you with a valuable resource for crafting your own.

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Hospital Receptionist

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

Dynamic hospital receptionist with 6+ years of experience providing exceptional customer service in busy hospital environments. Skilled in utilizing multiple healthcare software systems. Proven ability to effectively manage patient information and perform administrative tasks in an efficient manner. Highly organized and detail- oriented with excellent customer service skills and a dedication to providing quality healthcare support.

Core Skills :

• Excellent customer service and communication skills
• Strong organizational and multitasking abilities
• Proficient in multiple healthcare software systems
• Attention to detail and accuracy
• Ability to work well independently and as part of a team
• Patient privacy and confidentiality

Professional Experience :

Hospital Receptionist, ABC Hospital, 2018 – Present

• Greet and register patients in accordance with hospital policies
• Collect and verify patient information, including insurance information and medical records
• Verify insurance eligibility and benefits
• Explain hospital policies, procedures, and services to patients
• Answer phones and direct calls to appropriate departments
• Complete daily administrative tasks such as filing and data entry
• Provide excellent customer service to patients and visitors

Hospital Receptionist, XYZ Hospital, 2015 – 2018

• Greeted and registered patients in accordance with hospital policies
• Processed insurance information and medical records for new patients
• Performed data entry and filing duties
• Assisted with scheduling appointments and verifying patient information
• Provided excellent customer service to patients and visitors
• Answered phones and directed calls to appropriate departments

Education :

Bachelor of Science, Health Administration, ABC University, 2015

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Hospital Receptionist Resume with No Experience

Recent graduate highly motivated to begin a career as a Hospital Receptionist. Possess outstanding customer service skills, exceptional multitasking abilities and a friendly demeanor. Committed to providing an efficient and professional experience to patients and visitors of the hospital.

• Strong interpersonal and customer service skills
• Proficient in Microsoft Office and other medical software
• Knowledgeable in HIPAA, medical terminology and healthcare regulations
• Ability to handle confidential information and maintain patient privacy
• Excellent communication and organizational skills

Responsibilities

• Greeting patients and visitors, answering phones and providing information
• Scheduling appointments and other administrative tasks
• Collecting co- payments and other payments from patients
• Updating patient information in the computer system
• Filing paperwork and maintaining patient records
• Assisting with medical records and documentation
• Assisting doctors with patient- related tasks
• Assisting with daily operations of the hospital

Experience 0 Years

Level Junior

Education Bachelor’s

Hospital Receptionist Resume with 2 Years of Experience

Highly organized, detail- oriented Hospital Receptionist with over 2 years of experience in providing superior customer service in the medical field. Excels in patient intake, electronic scheduling, and accurate data entry. Adept at handling multiple tasks in a fast- paced environment while maintaining a friendly demeanor toward patients and staff.

• Outstanding customer service skills
• Strong communication and interpersonal skills
• Knowledge of medical terminology
• Proficient in electronic scheduling
• Thorough knowledge of HIPAA regulations
• Expertise in data entry and filing
• Proven ability to exercise discretion and maintain confidentiality

Responsibilities :

• Greet patients and visitors, answer incoming calls and provide assistance
• Accurately enter patient information in computer system to create medical records
• Verify patient insurance coverage, collect copays and explain billing procedures
• Perform clerical duties, such as scheduling appointments, filing documents, and updating patient records
• Assist patients with completing paperwork, such as patient registration forms
• Ensure all patient information is kept confidential and secure
• Provide excellent customer service and answer any questions regarding the hospital policies, procedures, and services

Experience 2+ Years

Hospital Receptionist Resume with 5 Years of Experience

Hardworking and customer- oriented receptionist with 5+ years of experience providing front desk support in a fast- paced hospital setting. Known for being patient, polite, and professional with patients, families, and coworkers alike. Skilled in utilizing a variety of computer systems and software to manage patient records and billing. Assisted in creating a seamless and organized system of patient care.

• Knowledge in computer systems and software
• Exceptional customer service and communication skills
• Ability to multitask and handle stressful situations
• Highly organized, detail- oriented and reliable
• Able to work independently as well as in a team
• Greeting incoming patients and visitors
• Answering and directing incoming calls
• Scheduling and managing appointments
• Verifying patient insurance and collecting payments
• Processing and inputting patient information into the system
• Filing and retrieving patient medical records
• Managing medical supply orders and inventory
• Assisting with medical billing and coding information
• Assisting with special projects as needed

Experience 5+ Years

Level Senior

Hospital Receptionist Resume with 7 Years of Experience

Dedicated and focused professional with 7 years of receptionist experience in a hospital setting. Experienced in customer service and providing optimal patient care. Proven track record of managing front desk operations and handling administrative tasks. Adept at operating multi- line phone systems and using medical office software. Possess excellent interpersonal, customer service and organizational skills.

• Administrative and clerical expertise
• Customer service
• Multiline phone systems
• Medical office software
• Patient care
• Front desk operations
• Greeted patients and visitors in a warm and friendly manner.
• Scheduled and confirmed appointments with patients.
• Handled customer inquiries and complaints efficiently.
• Maintained a clean and organized reception area.
• Assisted with medical billing and payment processing.
• Entered patient data into the medical software accurately.
• Filed patient medical records and documents in an organized manner.
• Assisted with clerical tasks and general administrative duties.
• Answered and transferred phone calls to the appropriate personnel.
• Provided assistance to medical staff and maintained the waiting area.

Experience 7+ Years

Hospital Receptionist Resume with 10 Years of Experience

An experienced Hospital Receptionist with over 10 years of experience in providing exceptional reception and administrative support to medical and other hospital personnel. Possess excellent telephone and customer service skills, as well as a commitment to professionalism and the ability to handle multiple tasks efficiently and effectively in a fast- paced environment.

• Excellent customer service skills
• Exemplary telephone etiquette
• Strong organizational and time management skills
• Outstanding problem- solving and multitasking capabilities
• Skilled in handling medical records and scheduling
• Proficient in Microsoft Office Suite and other related software
• Greeted patients, responded to inquiries and provided general information
• Answered and directed incoming telephone calls in a professional manner
• Scheduled and confirmed appointments for patients
• Maintained patient files and medical records
• Entered and updated patient and billing information in the database
• Collected co- payments, payment plans and other fees
• Assisted with additional administrative tasks as needed

Experience 10+ Years

Level Senior Manager

Education Master’s

Hospital Receptionist Resume with 15 Years of Experience

Experienced receptionist with 15 years in the healthcare industry. Skilled in providing exceptional customer service, efficiently managing paperwork and medical records, and maintaining patient confidentiality. Proficient in Microsoft Office Suite and various medical software programs. Possesses strong organizational, multitasking and communication skills.

• Customer Service
• Time Management
• Medical Records Management
• HIPAA Compliance
• Office Administration
• Telephone Reception
• Microsoft Office Suite
• Medical Software
• Multi- tasking
• Organizational Skills
• Greeted patients and visitors in a professional manner and provided assistance as needed.
• Provided general administrative support to medical staff.
• Answered incoming calls and accurately directed them to the appropriate personnel.
• Received and processed payments from patients and visitors.
• Scheduled appointments for patients and physicians.
• Ensured HIPAA compliance by maintaining patient confidentiality.
• Managed patient medical records and paperwork in an organized manner.
• Maintained office supplies and equipment.
• Assisted in maintaining office organization.

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a Hospital Receptionist resume?

When applying for a Receptionist position at a hospital, it is important to ensure that your resume is tailored to the job. There are many different skills, qualifications, and experience that should be included in your resume that are specific to the position. Here are some suggestions of what should be included in your Hospital Receptionist resume:

• Knowledge of HIPAA regulations and procedures: As a Hospital Receptionist, you will be responsible for handling confidential information, so having knowledge of HIPAA regulations and procedures is essential.
• Previous experience as a Receptionist: If you have any prior experience as a Receptionist, be sure to include it in your resume. Include any experience from medical offices, hospitals, or other related fields.
• Excellent communication skills: As a Hospital Receptionist, you will be working with patients, visitors, and other hospital personnel on a daily basis. As such, it is important to have excellent communication skills in order to effectively interact with all parties.
• Ability to multi-task: Hospitals are busy places, and as a Receptionist, you will need to be able to juggle multiple tasks at once. Being able to handle busy situations calmly and efficiently is essential.
• Familiarity with medical terminology: Having a basic understanding of medical terminology is important for Hospital Receptionists, as you will be dealing with medical records and other documents that contain medical terminology.
• Computer proficiency: As a Hospital Receptionist, you will be working with computers daily. It is important to include your knowledge and experience with computers, such as your experience with electronic medical records and other software programs.

By including these skills, qualifications, and experiences in your resume, you will be sure to stand out from the crowd and have a better chance of landing the job.

What is a good summary for a Hospital Receptionist resume?

An ideal resume summary for a hospital receptionist should highlight the candidate’s experience in customer service, medical office management, and administrative duties. It should also demonstrate their ability to interact with patients, staff, and visitors in a professional and welcoming manner. The summary should include specific accomplishments such as implementing policies and procedures to improve patient care, streamlining computer systems to reduce wait times, and providing excellent customer service. The summary should also mention any certifications or trainings the candidate has received, such as HIPAA or medical billing. Finally, the summary should emphasize the candidate’s organizational skills, attention to detail, and commitment to providing quality healthcare services.

What is a good objective for a Hospital Receptionist resume?

A Hospital Receptionist plays an important role as the first point of contact for patients and visitors. Therefore, having a good objective statement on your resume is essential. A Hospital Receptionist resume objective should be clear and concise, and should highlight your customer service and administrative skills.

Here are some examples of good objectives to include on a Hospital Receptionist resume:

• Seek to join ABC Hospital as a Hospital Receptionist, utilizing exceptional communication, customer service and organizational skills to provide high quality service to patients and visitors.
• To use my exceptional interpersonal and organizational skills to become a part of ABC Hospital as a successful Hospital Receptionist.
• To secure a position as a Hospital Receptionist with ABC Hospital, bringing exceptional customer service and organizational skills to provide efficient and effective service to patients and visitors.
• Passionate and organized individual eager to join ABC Hospital as a Hospital Receptionist and provide excellent customer service and organizational support.
• Looking to join ABC Hospital as a Hospital Receptionist and utilize strong customer service and communication skills to ensure a successful and pleasant experience for patients and visitors.

How do you list Hospital Receptionist skills on a resume?

When applying for a hospital receptionist job, it is important to highlight your key skills and qualifications in your resume. Having the right skills can help you stand out to potential employers, and make you an excellent fit for the job. Here are some of the most important skills to list on your resume when applying for a hospital receptionist role:

• Knowledge of basic medical terminology: As a hospital receptionist, you will need to be familiar with medical words and phrases so you can accurately take down patient information.
• Excellent customer service skills: As a hospital receptionist, you will be interacting with patients and their families on a regular basis. It is important to have a friendly and personable attitude, and be able to handle any customer service issues that may arise.
• Knowledge of medical office procedures: As a hospital receptionist, it is important to be aware of medical office procedures such as filing, billing, and scheduling.
• Time management skills: As a hospital receptionist, you will need to be able to manage multiple tasks at once and be organized in order to keep the office running efficiently.
• Computer proficiency: As a hospital receptionist, you will need to be able to use computers to accurately enter data and maintain patient records.
• Ability to handle confidential information: As a hospital receptionist, you will need to be able to handle confidential patient information in a secure and responsible manner.

By highlighting these key skills and qualifications on your resume, you will be able to show potential employers that you are the right fit for the job.

What skills should I put on my resume for Hospital Receptionist?

When applying for a position as a hospital receptionist, it is important to carefully select the skills to include on your resume. Different employers may prioritize different skills, but some of the skills that all employers will find beneficial in a receptionist include:-

• Outstanding customer service: Hospital receptionists must be able to provide a high level of customer service. This includes being able to interact with all types of people, providing excellent communication, responding to customers effectively and managing difficult situations.
• Organizational Skills: Receptionists must be highly organized to ensure that day-to-day operations run smoothly. This includes being able to prioritize tasks and juggle multiple responsibilities at once.
• Computer literacy: Receptionists must be comfortable with computers and able to navigate various software programs. This includes knowledge of Microsoft Office, scheduling software, and other hospital-specific applications.
• Multitasking: Working in a hospital environment can be hectic, and receptionists must be able to handle multiple tasks simultaneously. This includes being able to switch between tasks quickly and efficiently.
• Attention to detail: Receptionists must be able to pay attention to detail to ensure that all patient information is accurately recorded and stored. This includes being able to read and understand instructions quickly, enter data correctly, and follow procedures accurately.

By highlighting these skills on your resume, you can demonstrate to employers that you have the qualifications and experience necessary to work as a hospital receptionist.

Key takeaways for an Hospital Receptionist resume

As a hospital receptionist, you are the first point of contact for patients and visitors entering the hospital. A well-crafted resume is essential for any job seeker looking to stand out in the highly competitive healthcare industry. Here are some key takeaways for an effective hospital receptionist resume:

• Highlight your customer service skills. As a hospital receptionist, you are often tasked with providing excellent customer service to patients and guests. Make sure to emphasize your ability to be friendly and professional in stressful situations.
• Showcase your organizational skills. As a hospital receptionist, your role includes handling paperwork and scheduling appointments. Be sure to highlight your ability to prioritize tasks and manage paperwork efficiently.
• Demonstrate your computer literacy. Most hospital systems involve computer skills and knowledge of hospital software. Be sure to list your experience with any type of software or operating system you may have exposure to.
• List any special certifications. If you have any special certifications related to healthcare, such as a first aid or CPR certification, be sure to include them on your resume.
• Tie your resume back to the job description. As with any job, it is important to tailor your resume to the job description of the hospital receptionist role. Make sure to highlight any skills that relate to the job duties listed.

By following this advice, you can create a successful resume that will make you stand out from the competition. Good luck!

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• Hospital Receptionist

5 Amazing hospital receptionist Resume Examples (Updated 2023) + Skills & Job Descriptions

Build your resume in 15 minutes, hospital receptionist: resume samples & writing guide, isaac hawkins, professional summary, employment history.

• Prepare and maintain patient charts
• Handle incoming and outgoing mail, packages, and other materials
• Monitor and maintain office supplies and equipment
• Assist with administrative tasks such as filing, faxing, and photocopying
• Respond to inquiries from patients and other visitors
• Schedule patient appointments and maintain appointment calendars
• Perform other duties as assigned

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Danny Davis

• Collect payments and issue receipts
• Answer incoming calls and provide information or transfer calls to the appropriate person

Xaviero Lewis

• Maintain patient confidentiality in accordance with HIPAA regulations
• Provide general customer service support
• Assist with patient registration and check-in processes
• Greet visitors, ascertain the nature of their business, and direct them to the appropriate personnel

Oliver Vaughn

Richard fox.

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Table of Content

• Introduction
• Resume Samples & Writing Guide
• Resume Example 1
• Resume Example 2
• Resume Example 3
• Resume Example 4
• Resume Example 5
• Jobs Description
• Jobs Skills
• Technical Skills
• Soft Skills
• How to Improve Your Resume
• How to Optimize Your Resume
• Cover Letter Example

hospital receptionist Job Skills

For an hospital receptionist position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few. Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

• Computer Literacy
• Data Analysis
• Quality Assurance
• Database Management
• Troubleshooting
• Project Management
• Customer Service
• Presentation
• Written Communication
• Social Media
• Stress Management
• Attention to Detail
• Time Management
• Self-Motivation
• Professionalism
• Flexibility
• Reliability
• Business Acumen
• Process Improvement

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently. Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

• Communication
• Interpersonal
• Problem Solving
• Decision Making
• Critical Thinking
• Adaptability
• Organization
• Public Speaking
• Negotiation
• Conflict Resolution
• Collaboration
• Strategic Thinking
• Emotional Intelligence
• Supervisory
• Risk Management
• Documentation
• Financial Management
• Visualization
• Relationship Management.

How to Improve Your hospital receptionist Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

• Maintain patient records and update information as needed

Unexplained Year Gaps and Missing Job Experiences are a No-no

Gaps in your resume can prevent recruiters from hiring you if you don't explain them..

• It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
• Use the gap to talk about positive attributes or additional skills you've learned.
• Be honest and straightforward about the gap and explain it using a professional summary.

How to Optimize Your hospital receptionist Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Earl Parker

• Maintian patient confidentiality in accordence with HIPPA regulations
• Assit with administratice tasks such as filing, faxing, and photocopying
• Maintian patient records and update infomation as needed
• Maintain patient confidentiality in accordance with HIPAA regulatons
• Perform other duties as assign
• Maintain patient records and update informations as needed.
• Answerr incoming calls, and provvide information, orr transfer calls too the appropriate person.
• Provvid general customer service supportt.
• Preppare and maintain patient chartss.

Avoid Spelling Mistakes and Include your Contact Information

Missing contact information prevents recruiters from understanding you're the best fit for the position..

• Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
• Make sure to use a professional email address as part of your contact information.
• Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.

hospital receptionist Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an hospital receptionist position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Greetings Microsoft Hiring Team

As a Hospital Receptionist with a proven track record of success in Administrative & Clerical, I am excited to apply for the Chief Hospital Receptionist position at Microsoft. I believe that my skills and expertise would make a valuable contribution to your team.

Growing up, I always had a fascination with Administrative Support. As I pursued my education and gained experience in this field, I realized that this was where I could make the most impact. I have had the opportunity to work on things throughout my career like personal projects and voluntary work, which have developed in me a deep understanding of the challenges and opportunities in this field. I am excited to bring my passion and expertise to the role at and help your organization achieve its goals.

I appreciate the opportunity to apply for the Chief Hospital Receptionist position. I am committed to making a positive impact on the world, so I am thrilled about the opportunity to join your team and work towards achieving our shared goals for the betterment of everyone.

Showcase your most significant accomplishments and qualifications with this cover letter. Personalize this cover letter in just few minutes with our user-friendly tool!

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9 Receptionist Resume Examples for 2024

• Receptionist Resumes
• Receptionist Resume by Experience
• Receptionist Resumes by Role
• Write Your Receptionist Resume

Receptionists are found anywhere that requires a patient and professional approach to keeping an office on schedule.

Whether you’re interested in working in healthcare as a medical receptionist or as a front desk receptionist for an insurance firm, you must ensure your resume makes a great first impression.

Nothing is trickier than staring at a blank screen and waiting for inspiration to start creating a cover letter or the perfect resume , but that’s why we’re here. We’ll guide you through some of our top  resume tips  and ensure you have the tools and resources you need for success.

These receptionist resume samples have been used to land actual receptionist jobs in 2024, so they’re an excellent place for you to get started.

Receptionist Resume

or download as PDF

Why this resume works

• There are tons of different kinds of receptionists working in a whole range of industries. Make it clear what kind of offices you’ve worked at when discussing your work experience.
• A  resume objective  (the two sentences below the job title) is by no means required on your receptionist resume. In fact, you’re likely better off not including one. There are a few exceptions to this rule, like when you’re undergoing a career change or want to take the time to customize it to each job for which you apply.
• However, if you’ve attended some college or earned a degree, then be sure to include it; it’ll be valuable in the eyes of your employer. If not, no worries. Just list the highest level of education you’ve obtained.

Front Desk Receptionist Resume

• If you have a lot of experience as a receptionist, one way to expand your career (and possibly make more money) is to become a Certified Administrative Professional (CAP). That requires studying for an exam, but for some people, it’s worth it.
• Try a reverse-chronological  resume format  to help you show steady career progression. 
• For example, perhaps you could tie the creation of reports in Excel to the number of manual hours saved.

Entry-Level Receptionist Resume

• Customer interaction, scheduling, and telephone communication are great examples—even if these examples come from internships, academic projects, or community volunteering.
• If you’ve ever received an award at work (even before your time as a receptionist), then make sure to mention it! Try to explain the context of the award (why you got it) without getting into too much detail. It’s a great way to show that you’re responsible and qualified.
• Focus on activities that demonstrate leadership or serious dedication.

Hotel Receptionist Resume

• Capitalize your ability to handle guest complaints and upsell room upgrades and services with quantifiable work experience for your hotel receptionist resume! Last but not least, mention your educational qualifications in hospitality management or a relevant field and you’re good to go.

Legal Receptionist Resume

• You may not have the best work experience as a legal receptionist, but that doesn’t mean you can’t benefit from metrics of other similar roles. Revisit your career and see how many areas you’ve worked as a receptionist or clerk. Draw out exceptional metrics from these roles and highlight your specialty in lowering document misplacements or load times to score the job!

Veterinary Receptionist Resume

• That’s what you need to give yourself a deserved head start. In particular, show how your streamlined check-in and check-out processes and your input in improving post-outcomes.

Salon Receptionist Resume

• Additionally, show how you collaborated with the rest of the team to deliver exceptional services, leading to higher satisfaction ratings and turning first-time customers into loyalists.

Medical Receptionist Resume

• There are a number of organizations that grant these certifications. The largest one is the American Red Cross.
• Don’t hesitate to list any medical-specific  skills  you have, like electronic medical records (EMR) and insurance claims/coding.
• Fit your resume onto a single page (working with a  resume template  can help with this), or risk your medical receptionist resume ending up in the trash bin.
• Two quick levers to modify the number of pages are page margins and font size.

Dental Receptionist Resume

• Any domain-specific experience that you have provides a great opportunity to customize your resume for each job description . Simply mention those skills (such s “Paterson Eaglesoft”) in the  resume skills  section of your dental receptionist resume .
• One clear and direct way to show how you can get things done is to start each work experience bullet point with a strong action verb. In the resume above, words like “Confirmed,” “Assured,” and “Scanned”) do exactly that.
• We have a selection of classy accent colors you can choose from within our AI-powered and  easy-to-use resume creator . 

Related resume guides

• Front Desk Receptionist
• Administrative Assistant
• Office Assistant
• Human Resources

Formatting Your Receptionist Resume

The key to creating an exceptional receptionist resume is choosing the perfect format. While the format might seem like an arbitrary decision, it’s what will ensure your resume is readable, logical, and complete. A resume with no format at all is likely to be disorganized, and a resume with the wrong format won’t highlight the right information. Your resume’s structural foundation should allow all the other aspects to fall neatly into place.

You can  format your resume  by taking a few simple steps:

• Choosing between reverse-chronological, functional, and hybrid formats
• Listing your contact information to create a header
• Taking ATS and readability into account

Reverse-chronological, functional, and combination/hybrid formats

Before you can start writing your resume, you need to decide which particular format you’ll use. The three most popular  resume formats  in 2024 are reverse-chronological, functional, and combination/hybrid. Each of these styles has its benefits and disadvantages, and plenty of job candidates have found success using all of them.

Which resume format should you choose for your receptionist resume?

• The  reverse-chronological format  is the most common option across industries. With this format, relevant work history is listed and explained in reverse-chronological order. This means your most recent position will be listed first. The main advantage of the reverse-chronological format is that it highlights your most recent, and likely most relevant, achievements, which should represent the high point of an upward career trajectory.
• The  functional format  is meant to highlight and showcase the candidate’s skills. Work experience is pushed to the bottom of the document, while abilities and areas of expertise take center stage. While this can be a good option for younger candidates with little experience, many job recruiters are especially interested in work history, the very category that this format marginalizes.
• Combination/hybrid resumes  seek to make the most of both the reverse-chronological and functional formats. A hybrid resume will usually include work history listed in reverse-chronological order alongside a prominent skills component.

For your receptionist resume, it’s usually best to go with the reverse-chronological format. Recruiters and hiring managers are primarily interested in your work experience, so it makes sense to make it easy to find what they’re looking for.

Contact info and header

At the top of your resume, you need to lay out your name and contact information. This brief header will act as a business card, letting people know immediately who you are and how they can contact you. Stating this information clearly at the top of the page, as seen in our numerous  resume samples , will make it easier for recruiters to spot and file your resume.

in 2024, the header for a receptionist resume should include:

• The job title you’re seeking
• A phone number
• City and state 
• A professional social site, like LinkedIn, if you have one

To make it as easy as possible for recruiters to contact you, it’s important to make your header stand out. You can do this by increasing the font size for your name, using a splash of color, and/or bolding labels like “phone” and “email.”

Passing ATS and ensuring your receptionist resume is readable

We live in an increasingly technological world, something you’ll have to keep in mind when creating your receptionist resume. These days, many companies screen applicants using an applicant tracking system (ATS). This technology rapidly checks resumes for certain keywords before determining which candidates deserve a look from recruiters. For your resume to make the cut, you’ll need to consider how ATS works and what it looks for.

You can maximize your resume’s chances of finding favor with ATS by adopting a few key strategies. First of all, use an ATS-friendly file type like .pdf or .docx. Also, sprinkle some central keywords throughout the document, especially phrases that correspond to the soft and hard skills you’ve gained as a receptionist. Finally, make sure you avoid putting these keywords in the header where ATS might not find them.

It’s also important to make your resume as readable as possible. Maximize readability by taking a few basic steps:

• Include 1-inch margins (ideally) on every side of the document.
• Use a simple font like Times New Roman or Arial.
• Use 11-12-point font for general text and 14-16-point font for headers.
• Keep the titles of sections short and specific.
• Keep the entire resume on a single page.
• List your skills in a succinct, concise fashion.

Our convenient and  easy resume builder  takes all this into account, ensuring that your resume will be easy for recruiters to read.

Writing Your Receptionist Resume

If writing your receptionist resume seems a daunting task, you’re far from alone. Lots of people worry they’ll make costly mistakes and ruin their chances of landing the job. At this stage, it’s important to take a deep breath and acknowledge that you have what it takes to  write a fantastic resume . All you need to do is take it step by step and use our resume builder. This methodical approach will take the stress out of the process while helping you create a resume  that makes you stand out as a candidate.

Here’s what you’ll have to consider:

• Objective/Summary
• Work experience
• Receptionist skills 
• Education and certifications
• Projects, interests, and/or hobbies
• Tailoring your resume to the job
• Editing and proofreading

Do you need an objective or summary on your receptionist resume?

Some candidates place a brief description at the top of their resumes to draw immediate attention to their strongest qualities. These descriptions can take the form of an objective or a summary. A  resume objective  spells out the candidate’s career goals while a resume summary succinctly states a candidate’s qualifications. As you apply for receptionist positions, you’ll have to decide whether either of these options is right for your resume.

• A resume objective is ideal for candidates who are seeking to make a career change. Pronouncing your goals in a new field and explaining how your current skills will translate to your career as a receptionist will present you as a stronger applicant.
• A resume summary is great for someone with years of experience as a receptionist. The summary gives you a chance to highlight all you’ve accomplished.
• Including neither an objective nor a summary might be the right call for certain applicants. If you think your experience speaks for itself or if you simply don’t have room on the page, there’s nothing wrong with skipping this step altogether. Ultimately, you get to determine the best way to showcase your talent and experience.

If you decide to include a summary or objective, you must make them clear and succinct. Here are two examples that would do a prospective candidate more harm than good:

• Objective : I’m really excited to start work as a receptionist, something I’ve been thinking about for years. Getting a job as a receptionist would truly be a dream come true.
• Summary : I’m a great receptionist who has worked for several major companies. During my time in the profession, I’ve learned all the strategies and techniques necessary to excel.

These examples are boring and vague. They tell recruiters nothing about the candidate’s specific capabilities, and they take up valuable space while accomplishing nothing.

These examples, on the other hand, effectively convey talent, experience, and strength of purpose:

• Objective : Tech-savvy and organized professional seeking a receptionist position where typing and interpersonal skills will prove beneficial. Motivated to leverage retail experience and customer care to enhance office dynamics, efficiency, and environment. 
• Summary : Seasoned receptionist currently serving at the front desk of a large car dealership with years of experience inputting complicated data. My empathy coupled with quick thinking and resourcefulness has contributed to company reputation and lifelong customer satisfaction. 

These successful examples include traits, skills, and goals. They’re also specific and concise, providing recruiters with as much information as possible in a small amount of space.

Receptionist job experience

First and foremost, recruiters are going to be interested in your work history. Try to include 2-4 jobs relevant to the position you’re currently applying for; however, if you lack receptionist experience, you can include positions that  may seem  irrelevant. As you write your work experience, consider how you may have used receptionist skills in previous positions, and draft your bullet points with those duties and accomplishments in mind. If you’ve held many relevant positions throughout your career, then use your judgment to determine which jobs will most help your chances.

Receptionist job experience bullet points

Beneath each job title in the work experience section, you should include 3-6 bullet points that briefly explain your obligations and accomplishments. You can employ some stylistic tricks to get the most out of these descriptions.

Start the bullet points with forceful action verbs in the past tense. This type of language demonstrates your tangible role with the company or organization. You can also leave out the personal pronoun “I.” The reader already knows you’re the subject of every sentence, and full sentences with a subject and a predicate take up too much space. If your bullet points are phrases rather than full sentences, make sure you don’t put a period at the end.

Don’t succumb to these sorts of bullet points:

• I was in charge of all sorts of important tasks.
• Almost every single day, I had to deal with some unforeseen circumstance.
• The offices saw tons of traffic on a daily basis, and I had to document all the visitors and make sure they had legitimate reasons for being on the premises.

These examples are vague and sloppy. They use too much space to say very little, and they don’t focus entirely on the candidate’s actions and obligations.

Here are some better examples:

• Oversaw scheduling and communication of many facets of the company’s operations, including customer service, accounting, and partner relationships.
• Determined how best to deal with disruptive and unexpected visitors, successfully de-escalating 100% of situations through step-by-step company methods.
• Documented visitor activity and monitored visitor logs for security threats, reporting unusual activity to security within 20 seconds. 

The language in these bullet points is succinct and powerful, letting recruiters know your exact impact.

Quantify your value as a receptionist

You should supplement the effective use of language with meaningful statistics. Quantifiable data will show recruiters that you’re not all talk. Any number that demonstrates the impact you had in your previous positions will go a long way toward convincing recruiters that you have what it takes to be a difference-maker.

While you don’t want numbers to overtake your entire resume, about 60% of your bullet points should employ the use of metrics. 

Keep the following in mind to quantify your receptionist impact:

• Include any metrics showing your contribution to a company’s growth or efficiency.  
• Describe how you saved quantifiable assets like time or money for the organization.
• Quantify everything you can. Scan your resume for words like “many” and “several,” then try to replace them with numbers.
• If you can’t remember an exact number, feel free to use a range. 
• Always place statistics within the context of your specific contributions.

Best receptionist skills to Include

The skills section of a resume gives you the chance to sell yourself to recruiters. It’s important to mention both hard skills and soft skills in the document. Hard skills are technical and measurable, and, for a receptionist, they include things like:

• Foreign languages
• Database management experience
• Technological know-how or typing speed

Soft skills, on the other hand, are not quite as easy to measure and encapsulate habits, traits, and disciplines. Examples include:

• Attention to detail
• Communication skills
• Open-mindedness

When listing your skills, use some of the same keywords you see in the job description for the position. This will draw the attention of ATS systems and human readers. Try to list 5-10 skills, depending on the amount of space you have available.

Including education and certifications on your receptionist resume

While most receptionist jobs require only a high school diploma, it still makes sense to include all the education credentials you’ve acquired. This includes associate’s degrees, bachelor’s degrees, and any additional higher education. You should also include any certifications you’ve received as a receptionist, especially those pertaining to a specific subcategory of the profession. These details could set you apart from other applicants.

Does your receptionist resume need projects, interests, or hobbies?

There’s some debate about whether projects, hobbies, and interests belong on a resume. In general, it’s better to skip these types of personal details in favor of adding more skills and work experience. There are particular cases, however, where this background information could work in your favor. For anyone fresh out of school or new to the workforce, projects and interests can help get a foot in the door.

Some candidates simply lack the relevant work experience they’d like to put on their resume. If you find yourself in that position, projects and hobbies give you another way to show recruiters why you would make a great receptionist.

When listing projects and hobbies, make sure you choose details related to the job you’re seeking. Pick interests requiring skills that would translate well to a receptionist position. Projects worth listing include organizing a food drive and creating a new club in school. These types of endeavors require the same skills and habits that recruiters will be looking for in a receptionist.

Hobbies and interests  like researching your ancestry and planning parties are also smart to include. By showing recruiters that you’re employing the skills you’ll need on the job, you can make up for a lack of experience.

Customize your receptionist resume for the position

Every receptionist job you apply to will have its own set of responsibilities and expectations. To give yourself the best chance of success, you should create a separate version of your resume for each application. This doesn’t mean you have to start the document from scratch. Simply look for skills or certifications that are stressed in a particular job advertisement and make corresponding adjustments to your original document.

Edit and proofread your receptionist resume

This might be the most obvious step in the entire process, but it’s one that far too many people overlook. A few typos or spelling errors might not seem like a big deal, but recruiters will take it as a sure sign of carelessness. When competition for a position is fierce, you can’t afford to put yourself in a hole. Re-read the document several times before sending it, and take advantage of our  quick and easy resume checker  to spot pesky issues concerning consistency, active voice, resume length, and more.

Land Your Receptionist Job

There’s a basic roadmap all job seekers should follow in creating the perfect receptionist resume. It looks something like this:

• Choose the format that works for your career path
• Create a header with contact information
• Decide if you need a resume objective or a resume summary
• Write out your work experience with strong, active language
• Include your hard and soft skills
• Create customized versions of your resume for every job
• Revise and proofread

Once you’ve followed the steps above and completed your resume, give yourself a hearty pat on the back before knocking out your receptionist cover letter . All this hard work should pay off in the form of greater attention from recruiters. Before you know it, you will have landed your next job!

Hospital Receptionist CV Example

Cv guidance.

• CV Template
• How to Format
• Personal Statements
• Related CVs

CV Tips for Hospital Receptionists

• Highlight Relevant Certifications and Training : Mention any certifications or training you have in medical administration, customer service, or related fields. If you have completed HIPAA training or have a CPR certification, be sure to include these details.
• Showcase Your Multitasking Skills : Describe instances where you've successfully managed multiple tasks at once, such as scheduling appointments while handling patient inquiries.
• Customize Your CV for the Role : Tailor your CV to match the job description, emphasizing relevant skills and experiences. If the role requires knowledge of a specific healthcare system or software, highlight your proficiency in these areas.
• Detail Your Technology Proficiency : List your proficiency in hospital management software, electronic health record systems, and other relevant software. Also, mention your typing speed if it's above average.
• Demonstrate Your Communication and Interpersonal Skills : Provide examples of your ability to communicate effectively with patients, medical staff, and insurance companies. Highlight your empathy, patience, and ability to handle stressful situations with grace.

The Smarter, Faster Way to Write Your CV

• Implemented a new patient check-in system that reduced waiting times by 30%, improving patient satisfaction and streamlining the admission process.
• Managed the reception area of a busy hospital department, handling up to 200 patients daily with a record of zero complaints regarding service delivery.
• Coordinated with the hospital's IT department to troubleshoot and resolve software issues, resulting in a 20% increase in system uptime and efficiency.
• Developed and maintained a comprehensive database of patient records, enhancing data accuracy and accessibility for healthcare professionals.
• Facilitated communication between patients, families, and medical staff, improving patient experience and hospital ratings by 15%.
• Trained and mentored 5 new receptionists, ensuring consistent high-quality service and adherence to hospital policies and procedures.
• Managed the scheduling of appointments for over 50 healthcare providers, reducing scheduling errors by 25% and improving patient flow.
• Handled sensitive patient information with 100% confidentiality, adhering to HIPAA regulations and maintaining patient trust.
• Assisted in the implementation of a new electronic health record system, contributing to a 40% improvement in record retrieval times.
• Exceptional patient service and communication skills
• Proficient in patient check-in systems
• Ability to manage high-traffic reception areas
• Experience in coordinating with IT departments
• Proficient in maintaining comprehensive patient databases
• Experience in training and mentoring new staff
• Expertise in scheduling appointments for multiple healthcare providers
• Strict adherence to HIPAA regulations and confidentiality protocols
• Experience in implementing electronic health record systems
• Ability to handle sensitive patient information with utmost confidentiality

Hospital Receptionist CV Template

• Coordinated with [departments/teams] to streamline [process or task, e.g., patient check-in/out, appointment scheduling], enhancing [operational outcome, e.g., patient satisfaction, workflow efficiency].
• Managed [administrative function, e.g., patient records, insurance verification], utilizing [software or system, e.g., electronic health record system, billing software] to ensure [quality or standard, e.g., data accuracy, privacy compliance].
• Implemented [system or process improvement, e.g., digital appointment system, patient feedback mechanism], resulting in [quantifiable benefit, e.g., 20% reduction in wait times, improved service quality].
• Played an integral role in [project or initiative, e.g., patient satisfaction survey, staff training program], which led to [measurable impact, e.g., improved patient experience, increased staff proficiency].
• Handled [type of communication, e.g., patient inquiries, emergency calls], employing [communication tools/methods] to facilitate [outcome, e.g., timely response, effective crisis management].
• Key contributor to [task or responsibility, e.g., front desk operations, patient data management], ensuring [quality or standard, e.g., service excellence, data integrity] in all interactions.
• Major: Name of Major
• Minor: Name of Minor

100+ Free Resume Templates

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CV FAQs for Hospital Receptionists

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Medical Receptionist Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the medical receptionist job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

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• Greets patients and answers the phone in a courteous and professional manner
• Collects and copies insurance cards and other pertinent documents
• Ensures accurate and timely collection of co-pays, self-pays, and other patient balances
• Follows all HIPAA, compliance, privacy and confidentiality standards
• Ensures efficient and accurate data entry into the RIS system for each patient. Utilizes RIS filter screens and resources to answer questions associated with insurance, procedures and preparations
• Places calls to referring physicians for patients expressing difficulty with their procedure
• Communicates service delays to all involved (including the patient) with regard to the wait time metric
• Work with Physicians to create efficient office operations
• Assistants or calls for assistance with patients with ambulatory difficulties
• Provides immediate service recovery and work to exceed patient/customer expectations surrounding resolution of concerns
• Perform other work related duties as necessary
• Runs and works on-line reports and work ques for Medical Specialty supported departments
• Maintains records and makes daily cash deposit as assigned
• Performs other duties as assigned
• Performs professionally in difficult customer/referring physician situations
• Ensures accurate and thorough documentation and completion of all necessary paperwork
• Keeps patients, technologists and/or manager informed with regard to patient flow
• Provide clear written and verbal communication
• Maintains an organized and clean work and reception area
• Provides and collects all necessary HIPAA documentation to patients
• Accurately performs scheduling tasks when necessary
• Strong attention to detail
• Ability to communicate and deal with patients courteously, professionally, and with a caring attitude
• Ability to react calmly, professionally, effectively in demanding or emergency situations
• Ability to effectively lead the staff as a strong leader and role model
• Working knowledge of basic Medical Assistant principles and practices
• Ability to maintain professional judgment
• Possess excellent communication and organizational skills with the ability to multi task, set priorities, and meet deadlines
• Knowledge of business office operations and basic bookkeeping principles
• Ability to multi- task in a high paced environment with good organizational skills
• Ability to react calmly, professionally, effectively in stressful or emergency situations

15 Medical Receptionist resume templates

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• Transfers calls to the appropriate extensions as necessary
• Re-schedules no-show patients
• Excellent computer skills, organizational, and multi-tasking skills

Medical Receptionist Resume Examples & Samples

• Greets patient upon arrival and verifies appointment date and time
• Collects co-payments as applicable
• Faxes reports as requested by physicians
• Addresses patients problems/concerns as they arise
• Complies with company and regulatory agency guidelines
• 1 year of medical reception experience or relative experience in a medical environment (patient facing/patient service focused)
• Experience as a Medical Assistant (including front-office)
• 1+ year of medical office/ambulatory care experience
• Experience with Medical terminology
• Effective communication skills and the ability to work as a member of a team centered approach to patient care
• Work with medical staff to ensure accurate medical records and patient treatment plans
• Collect and process time-of-service payments and bill patients and their insurance companies for treatments
• Friendly and outgoing personality
• Healthy Way of Life focus

Metcare Medical Receptionist Resume Examples & Samples

• Prints encounter forms and verifies demographic information as applicable
• Schedules transportation services as required
• Mails no-show letters
• Minimum of 1 year primary care clinical/medical reception experience or relative experience in a medical environment (patient facing/patient service focused within clinical/primary care environment)
• Experience with Microsoft Office-Outlook
• Excellent customer service skills and telephone skills
• Experience with Medicare/Medicaid
• 2+ years of previous experience in a Medical Office
• Previous Administrative and/or Clerical experience
• Experience with Navinet or a similar system
• Familiar with PPO vs HMO)
• 2+ years of previous experience working within a Medical Office
• Working knowledge of Navinet or a similar system
• Exceptional phone etiquette
• Conduct job duties in accordance with CVA policies and procedures
• Maintain standards of customer service and telephone etiquette
• Channel all incoming calls and route calls to appropriate departments and/or personnel
• Schedule all patient appointments, and confirm and reschedule return appointments. Verify current patient demographics
• Obtain and input new patient demographic and insurance information in computer when scheduling appointments
• Receive, record, and dispatch messages to appropriate departments and physicians
• Utilize paging system according to procedure
• Adhere to compliance policies and procedures. Report any incident that appears unusual/deficient to department supervisor/manager or compliance department
• Directs patients to complete forms and processes patient-related paperwork
• Makes follow-up appointments for patients and calls patients to confirm appointments
• Minimum: Demonstrated clerical skills (typing, filing, telephone courtesy)
• Preferred: Previous medical office experience
• Receives incoming telephone calls in a prompt and courteous manner
• Performs clerical duties as directed
• Works daily reports, incomplete encounters, No Show reports, and other designated administrative reports according to office procedures

Medical Receptionist / Phone Operator Resume Examples & Samples

• Greets and directs patients/customers to appropriate departments
• Answers telephone in compliance with departmental procedures and quality metrics. Ascertains nature of call and routes appropriately
• Confirms patient appointments for the Primary Care department
• Compiles, maintains and distributes the CMG Master Physician Call Schedule
• Assists patients with medical records and x-ray releases
• Will provide back-up coverage to Supply, Cashier and Mail
• Performs technical duties according to department standards, policies and procedures
• One year customer service in health care, cash handling, typing experience preferred

Medical Receptionist / Front Office Resume Examples & Samples

• Check in or check-out patients, verifies demographics with each clinic visit. Records name of patient, address and name of attending physician or midlevel on routing sheet
• Check in station will be manned at all times without exception
• Will verify all clinical reminders have been completed before allowing each patient to be discharged from the clinic. In the event there are pending clinical reminders due, will escort the patient back to the appropriate nurse for completion
• Answers telephones on a timely basis and takes messages for all employees
• Distributes mail and messages to employees
• Scans all patient records into CPRS received from private practice when requested by providers
• Requisitions to the clinic administrator of administrative supplies
• Schedules appointments, performs means tests, inputs means test data into computer and other secretarial tasks as assigned. Will obtain copy of patient’s private insurance cards
• Will assist with enrollment of new veterans into the healthcare system
• Will key patient information and data into computer to maintain office and patient records
• Will maintain patient, employee and computer data confidentiality
• Will maintain clinic in a safe and comfortable environment for patients, guests and employees
• Will maintain a current certificate of Basic Life Support by either the American Heart Association or the American Red Cross
• Inventories and orders medical/office supplies and materials
• Will keep administrative and all non-clinical areas clean at all times and will be responsible for cleaning and vacuuming all non-clinical areas on days that the commercial cleaning crew are not scheduled to clean the entire clinic
• Monitor coffee service to insure availability to patients and guest
• Responsible for insuring that contaminated material and trash are maintained in proper containers (red bags)
• Performs all duties assigned
• Will report directly to the clinic administrator, chain of command
• Will maintain a positive, helpful attitude with patients, guests and employees
• Any/all other related duties as assigned
• Knowledge of computer systems to include the MS Office Suite
• Current certificate in Basic Cardiac Life Support (BCLS/CPR) -- must be renewed as required
• 1 In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process. The screening procedures includes but are not limited to: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature. Performs finger stick to obtain sample to obtain donor’s hematocrit and total protein levels
• 2 Upon completion of the appropriate training, may educate new donors on the use of therapeutic products made from donated plasma. This includes explaining the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donor questions are answered timely, accurately and professionally
• 5 Maintains alertness and awareness to any reaction by a donor may have during or after the pheresis process and notifies appropriate staff
• 7 Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs
• 9 Maintains clean efficient work environment and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions
• 12 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business
• Must be able to perform basic math calculations

Medical Receptionist / Medical Assistant Resume Examples & Samples

• Schedules appointments accurately and politely verifies benefit coverage. Meets patients needs by asking questions to determine the best scheduling solution. If necessary, speaks with clinician to ensure timely access
• Performs technical duties according to departmental standards, policies, and procedures
• Graduate from Medical Assistant program required
• One year customer service in health care, cash handling, typing, scheduling application experience preferred
• Maintains patient medical records in accordance with JSA policy and maintains proper assembly of medical records
• Acts as liaison between all independent lab services and the center
• Monitors OSHA compliance of center laboratory

Medical Receptionist Float Resume Examples & Samples

• Communicates report status or content to referring physician offices via fax or verbally. Mails or sends film upon request, using standard protocol
• Must be able to type and file accurately with precise data entry skills
• Understanding of scheduling process/software

Medical Receptionist / Medical Scheduler Resume Examples & Samples

• Ensures all measures are taken to meet or exceed the call abandonment goal, as measurable in the center
• Ensures all patient information is scanned into PACS before shredding/destroying
• Ensures transcribed reports are appropriately forwarded in a timely fashion as necessary. Tracks missing reports and ensures all patients have a corresponding report
• Ability to multi-task and be organized
• Provides thorough and accurate information to all callers. Communicates appropriate preparation(s) and other information in a clear, concise manner
• Ensures comparison films and previous patient documents/jackets are obtained in a timely fashion

Medical Receptionist / Referral Coordinator Resume Examples & Samples

• Preferred: Medical office experience with referral processing for HMO
• Knowledge of business office operations, telephone etiquette and basic bookkeeping principles
• Must be computer literate
• Possess high job accuracy, efficiency, and dependability
• Must have consistent, punctual and reliable attendance

Medical Assistant / Medical Receptionist Resume Examples & Samples

• Preferred: Medical office experience
• Preferred: 2 years clinical experience
• Preferred: Strong Phlebotomy skills
• Ability to provide on-site emergency treatment within scope of practice
• Ability to concurrently perform multiple tasks
• Skill required to enter patient data into EHR and navigate computer applications i.e. EPIC, Intranet, Outlook and the Lab and Radiology Information System
• Ability to read spell, understand and follow oral and written instructions
• Ability to clearly communicate both verbally and written

Lead, Radiology Medical Receptionist Resume Examples & Samples

• Checks in patients, verifies and updates information in EPIC system
• Answers multiple telephone lines, screens calls, takes messages, and accurately directs calls to appropriate recipient
• Provides overall direction, training and support for other receptionists
• Makes appointments and answers inquiries
• Attends meetings as required, distributes communication in an efficient and timely manner
• Performs other projects and duties as related to department objectives
• Supervises work performed by department and may delegate work to staff members.? Counsels and coaches the team by guiding, directing, motivating, and mediating conflict resolution
• Assists with staff development, new employee orientation, and training.? Monitors and ensures staff compliance with policies and procedures
• May be responsible for performance evaluations as required by Human Resources
• To perform this job successfully, an individual must be able to perform each essential duty satisfactory. Organizational skills are essential to prioritize daily work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties
• Must be able to get along with others, to be a team player, to accept constructive criticism from your supervisor and be able to follow work rules
• Maintains strictest patient confidentiality
• Informs staff of patient/visitor arrival and provides instruction, assistance and information as to completion of requires paperwork and waiting times
• Pulls patient charts, files information correctly info patient charts, and maintains filing system
• Collects copays, cash, check, or credit card payments ensuring patients receive receipts. Posts all payments in EPIC
• Verbal Communication: Capable of interacting with, and relating to, people of varying educational levels and backgrounds, conveying information clearly and succinctly, applying listening, tact, responsiveness, empathy, and confidentiality
• Multi-tasking: Able to properly perform multiple duties at once, greeting, message taking, checking patients in/out, while maintaining attention to detail
• Adaptability: Able to be flexible and comfortable in adjusting to changing activities. Maintains calm under pressure and is able to think clearly to enhance problem solving

PRN Radiology Medical Receptionist Resume Examples & Samples

• Answer telephone in compliance with departmental procedures and quality metrics. Ascertains nature of call and routes appropriately and ensures the call is responded to promptly. To consistently maintain quality of patient care, obtains detailed information in messages and documents in the E.H.R
• Maintain necessary supplies for MAA activities, banking supplies, etc in a fiscally responsible manner
• Demonstrates positive customer service behaviors

Medical Receptionist Evenings Resume Examples & Samples

• Files reports, films jackets, phone orders and other documents as required. Signs out and re-files film when necessary. Uses appropriate tracking devices

Medical Receptionist for OB Resume Examples & Samples

• Answering office phones, and directs callers to appropriate persons within the office
• Compiles, maintains, copies, retrieves and tracks medical records
• Knowledge of Practice Management Systems

Medical Receptionist, Lead Resume Examples & Samples

• Greets patients and directs them to appropriate departments
• Answers multiple phone lines; directs calls and takes messages as needed
• Verifies patient information and insurance eligibility; collects payments
• Informs provider’s assistant of no shows and cancellations
• Preferred: Over 1 year of experience and up to and including 3 years of experience
• Experience in medical reception and customer service
• 1-2 years experience with personal computers and frontline customer service
• Keyboarding 35 wpm
• Ability to handle multiple priorities successfully
• Pleasant and friendly manner
• Must enjoy working with children and families
• Maintains high level of competence on Physician Billing computer system
• Takes active role in facilitation of team approach to functions within the department
• Analyzes current procedures, bringing suggestions for improvement to the attention of team members and supervisors for consideration
• Answer telephones within three rings, prioritize calls and coordinate service with the
• Coordinate as necessary with billing office
• Greet patients and visitors. Control patient flow
• Coordinate supplies and equipment needs with various departments and vendors
• Review charge slips submitted by physician and accurately enter charge information, assist

Medical Receptionist / Technologist Assistant Resume Examples & Samples

• Ensures patient jackets are complete with all necessary documentation and information prior to filing
• Ability to exercise judgment and independence to provide services necessary to meet the patient and their family’s/guests’ needs
• Ability to schedule and register patients rapidly and accurately
• Ability to maintain confidentiality of patient information
• Completes pre-registration of new and existing patients in two systems, and verifies accuracy of insurance on file. Demonstrates excellent knowledge of GE Centricity and Meditech registration system, and GE appointment system
• Schedules new and existing patient appointments for office visits, chemotherapy and laboratory services, and coordinates external diagnostic testing with internal schedule
• Reception support through communicating effectively with patients, staff and internal and external representatives
• Performs a variety of tasks significant to successful operation of the department, many of which are time sensitive
• Several years experience in a medical office or healthcare setting experience
• Experience working with medical oncology preferred
• Knowledge of medical terminology strongly preferred
• Must have excellent interpersonal skills and the ability to provide top notch customer service to patients, their families and the public
• Demonstrated capacity to function as a member of a multi-tasking team
• Bi-Lingual in English and Spanish highly preferred

Lead Medical Receptionist Resume Examples & Samples

• Coordinates day to day department activity of reception and ward clerk staff (and medical records staff as applicable)
• Coordinates staffing and scheduling. May take reception/ward clerk sick call
• Provides orientation for all new receptionists and floats working in department
• Works with physicians, clinical practice managers, reception float pool supervisor and staff to coordinate scheduling, reception coverage and work load assignments
• Assesses reception/ward clerk learning needs and coordinates ongoing continuing education and/or training
• Gives input to the Reception Manager and/or Clinical Practice manager in regard to hiring, disciplining and terminating employees in reception (and medical records/ward clerk as applicable)
• Serves as a leader and resource person
• Gives input to the supervisor/manager on performance appraisals on reception staff (and medical records/ward clerk staff as applicable)
• Communicates reception information to all staff, manager and physicians as necessary
• Holds monthly reception meetings (and medical records meetings as applicable) with minutes provided to managers and medical records supervisor as necessary
• Takes a leadership role in problem solving with employees and patients
• Maintains physicians’ on-line schedule and makes changes as needed
• Assists in developing department receptionist job descriptions/protocol
• Acts as a liaison between department reception and clinical areas
• Attends required meetings
• Minimum of one to two years current experience as a Medical Receptionist with demonstrated leadership skills
• Knowledge of filing system
• Knowledge of computer systems including Microsoft Office suite, photocopy and fax machine
• Professional, friendly, enthusiastic attitude
• Excellent telephone etiquette time
• Organizational skills and ability to prioritize
• Ability to coordinate several activities at the same
• Ability to read, spell, understand and follow oral and written instructions
• Demonstrated through at least one year’s experience in reception an absolute commitment to positive patient and employee relations
• Able to work cooperatively with employees, patients, supervisors and physicians
• Demonstrated team working abilities, flexibility to changing priorities and ability to take initiative to assist in the department
• Demonstrate and exemplify behavior consistent with DaVita’s mission, vision, guiding principles and 7 core values – service excellence, integrity, team, continuous improvement, accountability, fulfillment, fun
• Greet and check in patients for appointments and accommodate walk-in patients appropriately
• Answer incoming telephone calls, make outgoing calls and direct calls/tasks to the appropriate teammates
• Update insurance and demographic information
• Arrive and mark patients as nurse ready
• Distinguish emergency or STAT situations, notifying back office personnel and/or the provider as necessary; to include calling for STAT TEAM or 911
• Exhibit the highest standards of customer service skills
• Collect monies per Groupcast guidelines such as copays, coinsurance, deductible and overdue account balances
• Balance a cash drawer at the end of each day
• Schedule and re-schedule appointments per provider specifics, inter-departmental bookings as well as laboratory, x-ray, and special testing
• Maintain ongoing knowledge of provider schedules, wiki preferences and department specific needs to stay current on proper scheduling of patients
• Maintain up-to-date knowledge of insurance payers and eligibility requirements
• Coordinate the Provider’s post-visit care plan with the patient
• Ability to establish and maintain effective working relationships with patients, providers, and teammates
• Ability to accept responsibility and take initiative to proceed without direct supervision
• Ability to operate a computer, multiline telephone systems, and other standard office equipment
• Ability to spell correctly and write neatly and legibly
• Ability to complete all tasks independently with minimum supervision
• Provides feedback concerning additional team member training needs
• Recognizes and provides coaching, counseling, and discipline as appropriate
• Ensures accurate data entry into the RIS system
• Organizes, distributes and maintains a monthly team member schedule
• Ensures that all performance reviews are completed, conducted and turned in on time
• Provides thorough and accurate information to all customers
• Responsive to customer and patient questions; knows where and how to obtain information/answers
• Communicates appropriate preparation(s) and other information to callers and patients
• Communicates effectively and appropriately maintaining rapport with patients and referring physicians and their staff
• Communicates effectively and appropriately with manager
• Ensures all “callbacks” are completed and scheduled in a timely fashion
• Addresses workflow issues in a timely, professional manner
• Effective leadership skills
• Ability to maintain confidentiality of patient information and staff records/information
• Ability to communicate effectively and appropriately while maintaining rapport with customers
• Must be able to type and file accurately
• Front desk reception
• Greets patients, answers phones, takes concise telephone messages and schedules appointments
• Provides patient with all necessary registration forms, and gives instructions on completion of forms
• Processes, codes, and completes insurance claims forms
• Uses communication skills with proper medical terminology
• Performs computer skills in patient billing, transcription, scheduling, insurance claims, accounts receivables, and data entry
• Arranges for hospital admissions and outside referrals
• Purchases and maintains supplies and equipment
• Maintains confidentiality of patient PHI and adheres to all HIPAA regulations
• ESSENTIAL FUNCTIONS
• Answered in a courteous manner
• Within 3 rings
• Identifying self and practice
• Determining and prioritizing the nature of the incoming call
• Responds to patient communications and routes complete and accurate messages to the appropriate individual
• Ensures patient satisfaction at the end of each call
• Reviews access goals regarding calls answered, dropped, routed. Employee is highly engaged in quality improvements with customer service
• Greets patients in a prompt, friendly and helpful manner
• Verifies and updates patient information (address, telephone number, insurance, etc.)according to standard work documentation
• Documents patient information in the electronic health record (EPIC) following standard work guidelines
• Registers new patients according to standard work documentation
• Check patients in for appointments
• Advises patients of their responsibilities regarding insurance and referral information
• Actively works Epic patient work queues and scheduling reports assigned to department
• Collects and posts co-pay/payments to patient’s account according to standard work documentation
• Handles walk in patients (sends to appropriate department; makes appointment; takes message; has clinical staff speak with patient) as necessary
• Processes failed appointments according to standard work documentation
• Balances cash bag according to standard work documentation
• Helps direct patients to correct department
• Answers telephone calls in a timely manner
• Takes brief, clear, complete messages according to clinic policy
• Attends meetings as required
• Prefer one year work experience, preferably in a medical office setting
• Knowledge of medical terminology desirable.Word processing and computer experience
• Ability to establish and maintain effective, cooperative working relationships with patients and staff
• Ability to coordinate several activities at the same time
• Computer, photocopy and fax machine experience
• Possess excellent customer service and communication skills
• Working knowledge of insurances HMO/PPO/EPO/Indemnity/Worker’s Compensation
• Ability to perform basic math computations
• Two or more years experience in a medical setting preferred or equivalent education
• Medical Receptionist experience prefered
• Minimum of 2 years of receptionist experience
• Telephone Skills,
• Professionalism
• Quality Focus
• 1 Answers and screens telephone calls, verifying appointments, routing calls and/or taking messages appropriately
• 2 Schedules appointments
• 3 Greets and checks patients into computer, takes or updates patient demographic information as needed
• 4 Checks patients out, taking co-pay, coding and entering visit information into computer
• 5 Maintains waiting room
• 6 Performs general clerical duties as needed, which includes, but not limited to: processing mail, making copies as requested, filing
• 7 Obtains and verifies referrals and pre-certifications as per department and insurance company policy
• CPR certification a plus
• Must be willing to float to different offices as needed
• The ability to learn quickly and adapt to changing patient needs, a strong sense of accountability for improving the lives of our patients and their caregivers, an exceptional focus on teamwork, dedication to ongoing education, and the ability and passion to deliver the highest quality of care based on a strong sense of patient focus are all required
• 2 years’ experience in a medical office preferred
• The ability to multi-task, maintain organization, and remain composed in a fast paced, busy environment
• Must be willing to work some evenings until 6pm or 7:30pm
• Must be willing to float between, Manasquan, Brick, and Jackson office locations
• The primary role of the Medical Receptionist is to provide reception and clerical services under the supervision of the practice manager and physician(s) for the patients and visitors of the practice. These services may include billing, collections, referrals, appointments, patient contact, and general secretarial duties
• We take pride in providing excellent customer service. To help promote high levels of service, all team members greet patients and visitors in a prompt, courteous and helpful manner. At each patient encounter, team members respond promptly to patients’ needs and listen with empathy both in person and on the telephone. As a leader, the supervisor must lead by example
• Checks in patients; consistently and courteously verifies and obtains required demographic information. Collects copayment and any applicable balances; Verifies insurance eligibility; Ensures appropriate referrals are obtained (specialty offices); Ensures patient completes appropriate paperwork including but not limited to face sheet, ABN, and HIPAA forms; Accurately enters patient demographic information in billing/computer system
• All aspects of the checkout process are completed accurately and timely, and in a friendly manner. Reviews charge slip; posts charges/payments into system; collects current and past due balance(s); schedules future appointment(s); initiates referral process
• Receives and directs all communication courteously and consistently and according to HIPAA guidelines and office policy. Telephones are answered within three rings; calls are placed on hold appropriately; identifies themselves and the practice; doesn’t leave phones unattended. Records complete written (or EMR) messages legibly. Ensures that messages are delivered and followed up on in a timely manner. Schedules appointments as per office protocol
• Team Work in a practice is critical to our success. As such, all team members must display cooperative interactions with others and accepts responsibility for what needs to get done. Team members perform a broad range of assignments with efficiency and accuracy and in a positive manner
• Answers the phone in a timely manner
• Pages other team members when needed
• Takes messages
• Schedules patients on the providers schedule
• Responsible for incoming faxes
• Receives co-pays, payments and writing receipts
• Balancing daily receipts
• Checking in the clinic patients and preparing appropriate paperwork; such as demographic and insurance information
• Scans documents in patient charts
• Taking patient medication refill request
• Responsible for medical record request
• Communicates with physician/APRN/PA regarding patient needs
• Collaborates with other team members to ensure the patient’s wellbeing
• Communicates in a professional manner with staff, patients, visitors, etc. as evidenced by staff/patient feedback and Medical Office Manager
• Maintains a clean, neat and safe environment for the patient and staff according to policy and procedures as evidenced by staff/patient feedback and Medical Office Manager
• Participates in economical utilization of supplies and ensure that equipment is maintained in a clean and safe manner
• Greets visitors and/or patient, answers the telephone, communicates general practice information to patients and family members and provides patients with appropriate paperwork
• Collects co-payments, past due balances and payments at time of service
• Utilizing provider protocols, schedules appointments, referrals and diagnostic tests, and maintains updates and distributes schedule
• Highly organized and detail oriented, required
• One (1) year of clerical experience, preferred
• Knowledge of medical terminology, preferred

Medical Receptionist Breast Surgery Resume Examples & Samples

• Assists with financial responsibilities including: keeping abreast of reimbursement and billing procedures; accurately verifies information on audit journal; prepares bank deposits and credit card batches; signs and dates completed daily cash receipts log and summary and verifies and signs off on all money collected. These tasks are completed with accuracy, timeliness, and with little or no supervision. Ensures that collected monies are stored safely according to practice protocol
• Maintains efficient and accurate filing and record maintenance system. Assembles new patient folders and retrieves/returns records according to protocol if on paper. Follows protocols established for EMR for scanning/filing documents
• Monitors general office supply inventory and equipment. Notifies Practice Manager, or designee, when supplies are low. Alerts manager of equipment malfunctions. Assists with unpacking, storing, and/or distribution of supplies upon delivery
• Team member will travel between main office location in Brick and to secondary location in Jackson
• 2 years’ experience in a surgical or oncology office preferred

Experienced Medical Receptionist Resume Examples & Samples

• Serves as point of access for all non-emergent customer inquiries and contacts, responding to all requests in a respectful, efficient and effective manner
• Routes calls successfully
• Determines next step for customers seeking services (through a series of pre-determined questions.)
• Provides information related to community resources
• Serves as a model of excellent customer service
• Demonstrates excellent teamwork marked by mutual respect and collaboration
• Responsible for ensuring a consistent flow of clients and data in the medical service delivery system
• Responsible for co-managing all aspects of insurance verification/authorization for individuals referred internally for additional services
• Greets patients and visitors into the clinic in a prompt, courteous and professional manner. Obtains all appropriate forms as required
• Obtains demographic and insurance information. Obtains copy of patient's insurance cards and current driver's license for file. Updates demographic and insurance information as needed in the system
• Registers all new patients into the system. Prepares and organizes new patient charts. Notifies nursing staff of patient arrivals, placing charts in appointment order. Assists in preparing charts for next days appointments and prints schedules as needed
• Collects co-pays, deductible and other out of pocket amounts at time of visit. Issues receipts if necessary
• Distributes condolence cards to patients families as requested
• Identifies no shows and forwards for patient notification
• Greets patients and visitors to the clinic in a prompt, courteous and professional manner. Checks in patients and informs clinical staff of patient arrival
• Provides and explains paperwork for the patient to complete prior to examination. Collects, proofs for completeness, and files patient forms. Updates demographics and insurance information in the system. Collects co-pays and balances; provides receipt
• Answers, screens, and responds to routine questions, routes to appropriate personnel, or take thorough messages. Pages clinic personnel as appropriate. Communicates messages in an accurate and timely manner according to procedures
• Checks patients out after examination. Schedules returning appointments in accordance with physician and/or office guidelines. Provides patients with appointment details such as time, location, directions, instruction sheets, and other details
• Records patient cancellations and missed appointments; reschedules appointments. Notifies appropriate staff of the cancellation and makes note in patient chart
• Provides general administrative support by filing charts and forms. Maintains lobby area in a neat and orderly manner. Maintains a legible supply of forms and appropriate office supplies required for daily activities
• Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient*s records
• Other duties as requested or assigned. May type memos and forms
• Demonstrates Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities; demonstrates flexibility
• Shows Work Commitment: Sets high standards of performance and works efficiently to achieve them
• Commits to Quality: Emphasizes the need to deliver quality products and/or services
• Answering 2 incoming lines and routing or messages
• Greeting patients as they come in
• Scheduling patient visits and follow up appointments
• Manager patient information, insurance documents, file updates
• Call insurance providers to verify coverage
• Welcome each patient and ensure that they complete all necessary intake forms
• Collect and process time-of-service payments and bill patients and their insurance companies for treatments as needed
• Work with insurance companies to verify specific financial contribution to patient’s care
• Manage the clinic’s entire patient scheduling and ensure patients are able to stay on their treatment plans
• Serve as an ambassador to patients, members and the surrounding community to promote LT Proactive Care Clinic programs and services
• Coach, manage and schedule the Medical Receptionist(s)
• Responsible for training staff through orientation, providing direction and feedback
• Assist with hiring, disciplinary, and termination procedures
• High School diploma or GED (Associates Degree preferred)
• A minimum of 18 months of experience working in a patient care setting
• 2 years of management or supervisory experience preferred
• Greets and registers patients in a friendly and service oriented manner
• Notifies appropriate team member on patient arrival
• Obtains proper insurance and patient information, collects signatures and ensures accuracy and completion of necessary documentation
• Verifies/ updates changes in patient/physician/insurance to ensure proper billing
• Collects and logs all co-pays and fees
• Answers/ transfers incoming phone calls
• Schedules, reschedules or cancels new or current patients, confirms appointments and notifies staff of changes when necessary
• Enters accurate information in the system
• Pre-registers, submits reports and documents, inputs clinical data as needed for appointment, and requests films as needed
• Gives patients appropriate orientation for preparatory and safety protocols, and provides directions to facilities if needed
• Responds to patient’s minor questions and concerns, and refer to supervisor when necessary, in an expedient manner
• Maintains awareness of temperament/mood of patients in lobby in order to ensure optimal service experience and curtail any frustrations or communication that could affect the experience of other patients
• Communicates delays in appointments in a timely fashion and offers rescheduling in circumstances where delays could be significant
• Coordinates with the back office staff for timely and effective care of patients
• Obtains proper authorization and identification prior to release of confidential medical records
• Uses clerical skills (e.g. filing, organizing, process incoming mail etc)
• Provides management with reports and logs when required
• Must have one of the following: a high school diploma or general education degree (GED), one to three months of related experience and/or training, or an equivalent combination of education and experience
• Possesses and utilizes excellent customer service skills, strong public relations skills, and exceptional written and verbal communications skills
• Must be detail-oriented and organized, possess clerical skills, and have the ability to interact effectively with doctors, referring doctors and staff, patients, vendors, peers, and management
• At least two years of experience in a medical office or one year of Cook Children's Physician Network
• Medical office experience using a modern EMR system such as Athena or comparable
• Understanding of diversified insurance plans
• Knowledge of coding and medical terminology
• Exhibit good interpersonal and communication skills
• Maturity to withstand pressure that may arise in relation to the public and physician
• Front desk or reception in a medical or healthcare office
• Experience with EPIC software
• Multi-line phone use
• Proof of longevity in a previous and similar role
• Ability to multi-task in a busy, high volume medical office environment
• Minimum of one year post-secondary education with coursework in business, medical assistant program or nursing assistant program OR equivalent combination of education/experience in customer service or medical scheduling related capacity (one year of education equals one year of experience) required
• Ability to work professionally with physicians, clinic staff and patients in a timely, confidential manner required
• Demonstrated analytical, prioritization and organizational skills required
• Demonstrated flexibility and dedication to team environment required
• Experience in healthcare environment with working knowledge of medical office operations preferred
• College coursework in business preferred
• Nursing Assistant or Medical Assistant preferred
• Experience with Microsoft Office, specifically Word and Excel preferred
• Depending on the position available, fluency in Spanish preferred
• Experience using medical management systems
• Electronic billing
• Answering phones (past experience)
• Caring, friendly personality
• Coordinates and schedules services for patients and providers. Maintains provider’s daily schedules and communicates changes. Prepares charts with all necessary paperwork. Coordinates pre-authorizations. Requests/submits referrals. Maintains filing of test results. Updates insurance information. Manages information such as filing, pharm refill line, release/receipt of records, x-rays, referrals, pre-authorizations & quality checks on charge slips. Provides patients with generic preoperative and postoperative information
• Acts as primary contact for patients. Answers telephones and schedule patient appointments with providers. Reminds patients of upcoming appointments. Schedules new or follow up appointments. Explains logistics related to appointments (e.g., appointment time, parking), but is not authorized to provide patient education. Keeps patients informed of delays. Routes phone calls per urgent/emergent guidelines
• Manages office supplies. Coordinates durable medical equipment delivery/return. Maintains stock & patient education materials Sorts mail & other communications
• High School diplomas or GED required. 6 months of Customer Experience required
• 6 months Medical Office setting experience preferred. Medical terminology and knowledge of insurance concepts preferred
• Answer phones and greet incoming patients and visitors
• Perform patient registration and insurance verification, and collect co-pays
• Guide patients through this sometimes difficult process by kindly talking them through the steps and answering their questions and concerns
• Coordinate with office staff for timely care of patients
• Cross-train and help as needed in other departments (i.e. scheduling, medical records, etc)
• May on occasion travel to our nearby centers to receive training and/or help with coverage
• Provide each patient with an exceptional customer experience by greeting them with a warm welcome and smile as they enter the healthcare setting. Maintain eye contact
• Introduce yourself and role to the patient/customer with whom you are interacting
• Maintain a professional appearance of self and the workplace at all times
• Take ownership and accountability for responding to patient questions, concerns, or complaints. Consistently seek assistance to help the patient if you are unable to resolve on your own
• Represents the Company in a professional manner, following all Company policies and procedures
• Medical office experience preferred
• Knowledge of medical equipment and maintenance
• Must be able to display excellent telephone/switchboard etiquette
• Ability to evaluate patient needs, administer prescribed medications, assist physician with examinations and treatment, prepare and apply dressings, and instruct patients in health measures and self-care as instructed by the physician
• Knowledge of HIPAA regulations
• Verifies, re-verifies and authorizes patient insurance coverage and eligibility utilizing computer-based patient registration/scheduling system. Verifies and updates demographic, insurance, and other patient information. Confirms, collects, and posts patient co-payments and other outstanding balances
• Generates and tracks patient encounter forms. Reviews patient encounter forms for completeness and resolves any discrepancies. Batches encounter forms and submit to appropriate billing area
• Receives and addresses patient-care related telephone calls. Provides routine information on procedures and standard policies, refers matters to appropriate person within department/site
• Identifies problem related priorities, and responds to emergency needs by contacting/interrupting physician/provider within guidelines
• Resolves patients’ questions regarding clinic schedules and billing concerns; handles requests for prescription refills, reschedules appointments, etc
• Documents appropriate information in computer system. Prepares patient charts. Ensures completeness by locating test results, reminding patients of appointments, including appropriate forms, etc., for patient appointments
• Updates and maintains Telephone Message System (TMS) in computer system. Follows through on requests. Distributes messages to appropriate provider or others for appropriate action
• Enters new referrals or ensures that existing referral numbers are linked in the system to ensure managed care requirements
• Provides patient education regarding managed care plans and referral process. Answers patients’ referral questions, concerns, etc. Provides patient with available options
• Works collaboratively with primary care practices, patients and specialty practices to process outgoing referrals prior to scheduled visits. Follows up with practices that do not issue a referral or obtain referral on a timely basis
• Interfaces with staff, providers and patients regarding denied referrals. Documents information and assists with alternate plan of care, if needed
• Completes and maintains patient schedules. Schedules and coordinates patient visits, medical procedures for both inpatients and outpatients. Communicates with patients regarding all information related to scheduled appointments
• Notifies providers, patients and others of changes such as new scheduling, re-scheduling, no-show, emergency appointments and add-ons
• Maintains recall lists and communicates with patients as appropriate
• May inform nursing staff or others of laboratory and diagnostic study results; collects and mails test results
• May escort patient to examination rooms and chaperones patients as required
• May process standard and non-standard business office administrative paperwork, such as purchase requisitions, employee time sheets, expense vouchers, etc. Follows-up with personnel outside the medical office to expedite timely action and alleviate, or report delays as appropriate
• Provides guidance to departmental personnel in medical office on administrative policies and procedures
• Regular, reliable and predictable attendance is required
• Performs other similar and related duties as required or directed
• Additional specialized medical secretarial/medical office training preferred
• Superior customer service skills including the ability to multi-task and resolve patient concerns in a timely manner
• Ability to think critically and exercise sound judgment
• Familiarity with various software applications such as Microsoft Word, Outlook, Excel, etc
• Verifies, re-verifies and authorizes patient insurance coverage and eligibility utilizing computer based patient registration/scheduling system. Verifies and updates demographic, insurance, and other patient information. Confirms, collects, and posts patient co-payments and other outstanding balances
• Identifies problem related priorities, and responds to emergency need to interrupt or contact physician/provider within guidelines. Resolves patients’ questions regarding clinic schedules and billing concerns; handles requests for prescription refills, reschedules appointments, etc
• Documents appropriate information in computer system
• Prepares patient charts. Ensures completeness by locating test results, reminding patients of appointments, including appropriate forms, etc., for patient appointments
• Updates and maintains telephone messages interdepartmentally. Follows through on requests. Distributes messages to appropriate provider or others for appropriate action
• Maintains recall lists and contacts patients
• Participates on a variety of committees that relate to appointment schedules as the expert in the creation and maintenance of provider schedules
• Provides patient education regarding managed care plans and referral process. Assists patients with referral questions, concerns, etc. Counsels and advises patients of available options
• Enters new referrals or ensures that existing referral numbers are linked in the system to ensure managed care requirements are met
• Reconciles all referral discrepancies. Calls patients, employers, insurance companies, etc., as required for further verification of insurance, demographic data, medical service authorization, etc
• Follows up on a variety of reports, such as indisposed referral report, etc., resolving discrepancies as required
• Reviews billing rejections/denials to resolve insurance issues to maximize reimbursement, including, but not limited to, obtaining retroactive referral numbers for bill that were denied for no referral authorization, etc
• Completes and maintains patients’ schedules. Notifies providers, patients and others of changes such as new scheduling, re-scheduling, no-shows, emergency appointments and add-ons
• Achieves and retains super-user status on current system software to best manage a provider’s appointment schedules. Creates Provider Schedules for all providers as required. Provides training and support to all members of the site/department on the current software
• Schedules and coordinates patient visits, medical procedures for both inpatients and outpatients. Communicates with patients regarding all information related to scheduled appointment
• Tracks arriving and departing providers, adds or deletes schedules as appropriate. Maintains existing provider schedules, changes and updates as needed. Communicates changes to appropriate parties as assigned. Monitors Provider Schedules for accuracy and ensures they adhere to the standards/policies for appointment schedules. Follows up with team leaders/managers as appropriate
• In collaboration with training department, acts as a preceptor to the site schedule
• Coordinators, acts as a resource through feedback and support mechanisms regarding all aspects of schedule maintenance. Communicates scheduling updates, issues, etc., to site schedule coordinators through a variety of sources such as monthly bulletins, quarterly meetings, etc
• Produces and tracks a variety of statistical reports
• May escort patient to examination rooms and chaperone patients as required
• Performs miscellaneous clerical duties, including collating, sorting, faxing, filing, and distributing and retrieving documents and mail
• Ensures adequate inventory of office supplies and basic maintenance of office equipment
• Identifies and reports emergency situations to providers, nursing and others
• High School diploma with additional specialized medical secretarial/medical office training preferred
• Demonstrated superior customer service skills, including the ability to multi-task and resolve patient concerns in a timely manner
• Knowledge of various software applications such as Microsoft Word, Excel, Outlook, etc
• Checks patient out at the end of visit as per office procedures. Arrives, cancels and no shows appointments. Prepares No Show letters per office procedures
• Responsible for collection of outstanding balances as indicated on encounter ticket. Per office procedures, determines total charges for visit and calculates patient financial responsibility per established policies and procedures. Collects required copayments, payments (cash, check, and credit card), issues receipts and records MRN, makes change, etc., per standard of work. Ensures that billing information and collections are routed to appropriate personnel/department
• Maintains accurate inventory levels for Alternative Medicine program and processes transactions according to established protocols per office procedures
• Knowledge of grammar, spelling and medical terminology
• General knowledge of healthcare insurance and terminology
• Ability to handle cash transactions and balance cash drawers
• Experience: Preferred previous experience with computers and/or automated scheduling; prior experience preferred in handling and balancing cash
• Anticipates patient care needs and consults with provider as needed
• Demonstrates dependability
• Must have a professional and mature demeanor
• Preferred previous experience with computers and/or automated scheduling, EMR and/or IDX experience is helpful but not required; prior experience preferred in handling and balancing cash

Medical Assitant / Medical Receptionist Resume Examples & Samples

• Rooms patients utilizing best practice MA workflow and maintains patient flow per schedule
• Adheres to all safety standards, including but not limited to, equipment maintenance, infection control, universal precautions and use of personal protective equipment as needed for all patient-care procedures
• Maintains current knowledge of medications, waste disposal and sterile techniques
• Attends and actively participates in mandatory clinical /business department meetings/in-services, staff meetings and assigned committees
• Responds to and participates in all medical emergencies and codes
• Rooms patients utilizing best practice MA workflow and maintains patient flow per schedule and anticipates patient care needs, huddles and consults with provider as needed
• Documents patient information collected, care given and treatments provided as well as charges in a clear and concise manner in EMR
• Answers telephones efficiently and timely: using appropriate follow through in screening and transferring calls, Accurately documents and distributes tasks messages accordingly
• Maintains knowledge of computer scheduling functions, using proper registration protocols, editing existing patient data, and utilizing proper visit types, maintaining knowledge of all providers’ schedules
• Performs general clerical duties, including faxing, copying filing, distribution of memos and daily schedules etc. as needed
• Oversees the front area for cleanliness and safety, and continuous awareness of visitors
• Maintain compliance with Attendance & Punctuality Policy and proper recording of hours worked
• Promptly answers incoming calls, screening and routing appropriately. Takes detailed, accurate, legible messages and accurately documenting distributing and/or tasking messages accordingly
• Responsible for maintaining knowledge of computer scheduling functions, using proper registration protocols with all new patients, editing existing patient data, and utilizing proper visit types. Maintain knowledge of all providers’ schedules and restrictions. Inputs registration demographic and insurance information into computer
• Greets patients and visitors to the medical office and obtains all required information to register patient. Ensures/assists patient in completing all forms and routes those forms to the appropriate personnel or department. Reviews current registration information with patient updating information as required
• Reviews provider schedules in advance to ensure pre-registration of new patients
• Checks patient out at the end of visit as per office procedures. Arrives, cancels and no shows appointments
• Responsible for collecting payments from patients, post payment in the IDX system, maintaining money drawer, balancing monies and turning in completed batch
• Per office procedures, determines total charges for visit and calculates patient financial responsibility per established policies and procedures for cash patients. Collects required copayments, payments (cash, check, credit card), issues receipts and records MRN, makes change, etc., per standard of work. Ensures that billing information and collections are routed to appropriate personnel/department. May collect past due balance when appropriate
• Responsible for informing patients regarding St. Joseph Heritage Medical Group protocols and confirming patient appointments as needed
• Open or close office as shift requires, ensuring that all doors are secured, equipment turned on/off and communicates problems to supervisor in a timely manner. Oversees the front area for cleanliness, safety and continuous awareness of visitors, alerting supervisor of any issues
• Performs general clerical duties including faxing, copying, filing, distribution of memos and daily schedules etc. as needed and maintains needed supplies to conduct daily work
• Responsible for maintaining knowledge of providers, facility locations, facility personnel, etc
• May assemble and send new patient packets, registration packets, and history/physical forms prior to scheduled appointments
• Requires good written and verbal communications skills to communicate effectively with individuals at all levels of the organization
• Must have excellent public relations and customer service skills
• Must be able to work under general supervision
• Exhibit courtesy/respect for co-workers and willing to help co-workers when needed
• Excellent organizational abilities
• Previous experience as a receptionist in the healthcare industry or as a Medical Assistant is preferred
• Prior experience preferred in handling and balancing cash highly desirable
• MS Word, Excel and IDX experience is a plus
• Preferred previous experience with computers and/or automated scheduling
• Rooms patients utilizing best practice MA workflow and maintains patient flow per schedule and anticipates patient care needs, huddles and consults with provider as needed. 15%
• Documents patient information collected, care given and treatments provided as well as charges in a clear and concise manner in EMR. 15%
• Organizes, stocks (using a PAR & trigger system) and maintains an orderly, clean and uncluttered work area, including but not limited to exam rooms, procedure rooms and patient care areas 5%
• Assists with procedures and administers medications within the MA scope of practice and per provider orders. 5%
• Answers telephones efficiently and timely: using appropriate follow through in screening and transferring calls, Accurately documents and distributes tasks messages accordingly 15%
• Performs general clerical duties, including faxing, copying filing, distribution of memos and daily schedules etc. as needed 5%
• Oversees the front area for cleanliness and safety, and continuous awareness of visitors 2%
• Obtains all pertinent information from referring physician or patient as outlined on the New Patient Referral Form
• Depending upon the patient diagnosis, obtains information related to laboratory, x-ray surgery, location of previous medical records and previous treatments prior to patient visit
• Using departmental guidelines on scheduling of patients, selects appropriate provider/office and schedule patient’s first appointment
• Using practice information system and proper procedure schedule and register patient in the system
• Confirms patients' insurance eligibility with appropriate insurance companies and obtain prior authorization as needed for patient visit
• If patient appointment changes/cancellation is necessary, use documented procedure to perform task
• Maintain Doctor/Hospital tally sheets to document all new patient visits. Provide all designated parties with reports on a weekly basis
• Assemble all new patient charts and be sure the chart is completed and received in a timely fashion for the physician
• Coordinate and schedule all hospital consultations with the appropriate physician
• Provides full coordination, tracking and accountability for all new patient visits
• Two (2) years of medical office experience is required
• Possess professionalism and honesty in all business dealings on behalf of the organization
• Ability to remains flexible with regards to job assignments that may require the necessity to cover other departments or locations
• Ability to read and interpret documents such as medical records, physician reports, instructions, and procedure manuals
• Ability to speak effectively with patients, employees, physicians, visitors and outside medical personnel
• Ability to add, subtract, multiple, and divide in all units of measure, using whole numbers, common fractions, and decimals with the ability to compute rate, ratio, and percent
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Must possess excellent written and verbal communications skills to communicate effectively with individuals at all levels of the organization, internal and external
• Possess strong problem solving skills
• Ability to seek out available resources to resolve problems following the chain of command
• Ability to work as a team player and have a professional demeanor
• Possess strong organization skills
• Three (3) years of medical office experience is preferred

PRN Float Medical Receptionist Resume Examples & Samples

• Using the courtesy behaviors, greet and check in patients at the health care centers. Verify coverage and eligibility, and complete appropriate paperwork. Requests co-payment from patient in a polite manner. If patient expresses disagreement with co-payment request, lets patient know you will follow-up and proceed with check-in process
• Schedules appointments accurately and politely verifies benefit coverage. Meets patients’ needs by asking questions to determine the best scheduling solution. If necessary, speaks with clinician to ensure timely access
• Improves the customer experience through the demonstration of Service and Courtesy Behaviors and focus on Patient Satisfaction
• Reviews provider schedules in advance to ensure pre-registration of new patients. Assembles and sends new patient packets, registration packets, history and physical forms prior to scheduled appointments
• Informs clinical personnel when patient has arrived; routes patient to appropriate clinical area
• Promptly answers incoming telephone calls. Routes calls as appropriate or takes detailed, accurate, legible messages. Communicates with answering service regarding office hours, “physician on-call”, as needed. In the absence of a prescription refill line, routes prescription refill requests per standard of work
• Responsible for collection of outstanding balances as indicated on encounter ticket. Per office procedures, determines total charges for visit and calculates patient financial responsibility per established policies and procedures. Collects required copayments, payments (cash, check, credit card), issues receipts and records MRN, makes change, etc., per standard of work. Ensures that billing information and collections are routed to appropriate personnel/department
• Open or close office as shift requires, ensuring that all doors are secured, equipment turned on/off and communicates problems to supervisor in a timely manner
• Information Management: Treats all information and data within the scope of the position with complete confidentiality and security. Adheres to HIPAA standards. Admitting personnel shall have access to all PHI gathered during the patient registration process, including insurance information, admitting diagnosis and physicians involved in treatment of the patient and admitting physician, as necessary to enable the personnel to perform their admitting and registration duties. Access shall be available only on duty and at work
• Demonstrates competency and ability to assume job description of Front Office Combo (see job description)
• Documents patient information collected, care given and treatment provided as well as charges in a clear and concise manner in EMR
• Other duties may be assigned as needed
• Verifies, re-verifies and authorizes patient insurance coverage and eligibility utilizing computer based patient registration/scheduling system
• Creates/updates/Verifies demographic, guarantor, insurance/subscriber demographic insurance, PCP and other relevant patient information
• Verifies insurance plan eligibility and PCP assignment via Epic, Payor websites, or Payor phone calls. Evaluates responses based on established guidelines
• Confirms, collects, and posts patient co-payments and other outstanding balances
• Maintains recall and reschedule lists and contacts patients
• Schedules and coordinates patient visits, medical procedures for outpatients. Communicates with patients regarding all information related to scheduled appointment
• Monitors Provider Schedules for accuracy and ensures they adhere to the standards/policies for appointment schedules. Follows up with team leaders/managers as appropriate
• Knowledge of various software applications such as Microsoft Word, Excel, Outlook, insurance payor websites

MA / Medical Receptionist Resume Examples & Samples

• Good organizational abilities
• Experience with computers and/or automated scheduling, EMR and/or IDX experience highly desirable
• Experience in handling and balancing cash preferred
• Strong insurance knowledge base
• Knowledge of Autoclaving and EKGs preferred
• Knowledge of Primary Care and Specialty Practice workflows
• Preparing patients for examination
• Taking / recording accurate vital signs and medical histories
• Lab requisition and specimen preparation
• Phlebotomy / vaccine administration
• Ordering and maintaining medical supplies
• Patient / phone triage
• Scanning documents into EMR per practice process
• Demonstrated customer service, communication, and interpersonal skills
• Demonstrated knowledge of medical and coding terminology
• Knowledge of Practice Management / Electronic Medical Record Systems, preferably with Medic/Centricity
• Knowledge of ICD-10 preferred
• Patient check-in / check-out
• Appointment scheduling
• Insurance pre-certifications and referrals
• Ordering and maintaining office supplies
• General clerical tasks
• Assisting the Care Team in patient pre-visit preparations
• Assisting patients with scheduling tests and referrals
• Maintaining inventory office supplies
• Secretarial science education or comparable experience is preferred
• Post high school courses in medical terminology is preferred
• Must be able to work weekends
• Greets patients and visitors in a prompt, courteous and helpful manner. Smiles, making patients/visitors feel welcome and important; makes direct eye contact; assists patients with sign in process; responds promptly to patients’ needs, including assisting them with form completion; monitors flow in waiting areas, and makes patients aware of delays
• Checks in patients; consistently and courteously verifies and obtains required demographic information
• All aspects of the check-out process are completed accurately and timely, and in a friendly manner. Reviews charge slip; posts charges/payments into system; collects current and past due balance(s); schedules future appointment(s); initiates referral process
• Receives and directs all communication courteously and consistently and according to HIPAA guidelines and office policy
• Displays cooperative interactions with others and accepts responsibility for what needs to get done. Cooperates with changing needs of the practice by shifting tasks as needed
• Adapts work schedule to meet the needs of the practice and works additional hours as requested to maintain adequate coverage for the practice. Willing to cross cover
• HS diploma or equivalent is required
• Secretarial science education or comparable experience preferred
• Post High School course in medical terminology and secretarial skills preferred
• Two years Medical Office experience required
• Education: Requires high school diploma or equivalent
• Experience: Minimum of two years medical receptionist experience
• Other: Types 35-40 wpm
• High school grad or equivalent
• 2 years exp in medical office
• Maturity to withstand pressure that may arise in relation to the public

Medical Receptionist Lead Resume Examples & Samples

• Consistently demonstrates technical ability to train, troubleshoot and access IDX scheduling program to meet scheduling needs. Utilizes scheduling resources effectively
• Generates data and shares with staff to promote excel level of patient access
• Coordinates staffing plans with supervisor. Communicates timely / effectively with staff
• Greets patients and obtains all information required to register / schedule patient. Updates all patient demographic information
• Maintains / updates physician office protocols consistently
• Answers telephone professionally and timely. Advocates on behalf of the patient
• Responsible to continually re-evaluate systems, pro-active in troubleshooting and implementing action plan for change
• Accountable for front office combination job description
• Education: Successful completion of high school
• Experience: Minimum of 2 years work experience in a medical office scheduling environment
• Training: Computer skills
• License / Certification: None required
• Past leadership experience
• Answer the telephone, screen calls, take messages and provide information
• Schedule appointments and maintain appointment books
• Reschedule appointments due to physician changes as needed
• Reschedule appointments due to patients' requests and records cancellations and no shows in patients' charts
• Oversee waiting area, coordinate patient movements and report problems and irregularities
• Receive patients and visitors; obtain necessary information for processing
• Enter and update patient information and insurance into computer system
• Post charges for each patient and collect payments from patients
• Refer patients with billing problems to the billing department
• Prepare and maintain patient files; pull files for patient appointments or when required
• Prioritize and organize filing, including purging and out-of-date files
• Order supplies and report equipment malfunctions relating to job function
• Maintains a high level of competence on the Registration, Scheduling, Billing and Electronic Health Record systems
• Actively works towards improving patient satisfaction survey scores
• Attends and actively participates in departmental meetings
• Coordinate communication among network staff members
• Performs data entry when requested
• Provides support for records management by assembling and mailing paperwork as needed
• Annually completes Compliance Education and understands applicable policies
• Must be able to sit for long periods of time
• Ability to function in a fast paced environment
• Take and follow instructions
• Must be able to read and write legibly
• Function independently
• Experience: Computer skills switchboard experience required

Medical Receptionist nd Shift & Rotating Weekends Resume Examples & Samples

• Reconciliation of cash transactions at the end of each shift, including processing and batching of charge tickets and preparation of bank deposits
• NOTE: The above is not intended to describe the general content of and requirements of this position and are not intended to be and exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent’s immediate supervisor
• Ability to convey information to customers in a warm, clear, concise manner
• Answer telephone in a timely manner
• When Patient sign in for their appointment, check for demographic and insurance changes
• High School or GED Diploma
• Minimum of one (1) year experience working in a Medical Provider office as a receptionist or Medical Assistant with administrative responsibilities
• Able to work flexible schedule Monday - Friday: 7:30am – 5pm, 8am – 5pm and/or 9am – 6pm
• This is a 40 hour week schedule
• Knowledge with Allscripts Practice Management is a plus
• Competitive pay
• Access to a comprehensive employee benefits package including health, prescription, vision, dental, and life and short-term disability insurance
• Paid service bonus and holidays
• Portable 401(k) plans
• Recognition and incentive programsAccess to continuing education via the Kelly Learning Center

Related Job Titles

The Hospital Receptionist Resume Template gives its users the ability to reach the maximum number of potential employers. This is specifically useful as this is a growing field which the U.S. Bureau of Labor Statistics ( www.bls.gov ) predicts will continue in demand and job growth for the next several years. So what is a hospital Receptionist?

A hospital receptionist is the face of their given department in a hospital. This is a very specific job requiring candidates to be polite, strong willed, organized, sensitive, and possess a rudimentary knowledge of the internal workings of a hospital. It is helpful if a candidate has some knowledge of the department he or she works in as well. They will be required to greet patients, answer phone calls, manage the front area, and occasionally wear a few administrative and secretarial hats as well. This can be a very demanding position but also a very stable and lucrative one for the right job seeker with the right opportunity.

It’s imperative for a potential employer to see that a candidate has both the technical and personal skills necessary to handle a position in this field. This can be the ultimate gate keeping position and will require a respect for patient confidentiality. Thus, a resume must absolutely give an impression of professionalism. This can easily be done by focusing on content and following the template guideline. Once an initial template has been filled out, it may be used as is over and over again or it may be revised for specific employers. This is the true power of a template. HR recruiters will only interview those with a top notch resume and excellent presentation skills.

How to Write

Step 1. Enter your name on the top line. Keep this as a large font or with a bold effect. This should be the most noticeable part of the resume

Step 2. Enter your contact information directly below this.

Step 3. Write a statement regarding the purpose of sending the resume. This may also include a statement or two regarding your skills and experience. Place this in the “Professional Summary” section.

Step 4. The “Core Qualifications” sections should tout your skills and knowledge base in this field. Everything here should be applicable to hospital reception.

Step 5. Compose a list of your previous employers. Place this in descending chronological order. Each entry should give the dates worked for a employer, the name and location of that employer, the official job title you held, and a bullet list of your duties. This must be placed in the “Experience section”

 Step 6. The “Education” section should contain a list of your degrees/certificates, the schools you attended to earn them, and the city and state where those schools are located.

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