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Support Engineer Resume Samples

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• Provide on site assistance to Waters’ Global Field Organization as directed by support manager
• Provide input to Service Account Manager performance reports to be presented to customer
• Using advanced knowledge of the workflow to suggest improvements to optimize performance
• Provide product input to Global Operations, Quality, Development, Service and Product Management
• Work with the senior members in the group to provide workarounds for the customer reported issues
• Drive efforts to improve and create visibility of operational metrics and identify opportunities for continuous improvement
• Evaluate and analyze systems, performance, issues and metrics in order to provide recommendations to engineering for service improvements
• Work/support business users to understand issues, develop root cause analysis and work with the team for the development of enhancements/fixes
• Provide feedback and assistance to the software development team for software product improvements
• Working closely with Internal/External Stakeholders, Development Architects/Managers & developers, across locations, to ensure timely delivery
• Work with Development and QA managers to have the performance issues resolved. Design, implement and unit test server-side JEE/Java code
• Manage and implement client focused trainings, including developing the curriculum and training materials, and providing in-person and online training
• Carrying out routine network management tasks including daily backups, anti-virus checking and other housekeeping tasks
• Production of Depot Safety Case reports / documentation in liaison with Engineering Manager, Production Managers and QHSE Manager
• Basic knowledge in SQL (Oracle/DB2/SQL Server): being able to write/update basic SQL queries
• Basic to advanced knowledge of Business Management Basics and of Basic Business Processes (hereunder HR processes)
• Good knowledge of TCP/IP networking and strong knowledge of DHCP in particular
• A working knowledge of Visual Studio and using it to manage an expansive web project. Good knowledge of Microsoft SQL
• Good knowledge on Basic networking concepts
• Strong research skills, ability to quickly grasp new concepts
• Basic knowledge of the ITIL framework Desirable
• Proactive and able to adapt quickly to a strong developing type of service delivery
• Good knowledge of data migration technique. Knowledge of Data Migration Framework (DMF)
• Strong Knowledge of Java / J2EE knowledge, experience of agile practices, participate in daily stand-ups, retrospectives and planning meetings

15 Support Engineer resume templates

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• Solve customer's problems/issues and being a Subject Matter Expert on tools configuration, integration and usage
• Work for our Customers around the globe
• Escalate unsolved problems to 3rd/4th level support and coaching 1str level support
• Identify opportunities for service improvements and implement them with the help of the management
• Create and update product-/process documents and knowledge-base
• Participate in Incident Management calls and their follow-up meetings
• Develop customer specific reports
• Develop customer specific reports Requirements
• At least 4-5 years of experience in IT and 2-3 years of experience or strong interest in software development environment (as a support, administrator, configuration specialist or similar)
• Good knowledge about software development methodologies
• Familiarity with software development tools
• Understanding of common issues/alerts and their troubleshooting in a distributed and global environment
• Good English language skills is a must,
• Highly service oriented
• Knowledge of Windows, XP, Windows 7 and general desktop support issues
• Knowledge of DNS, TCP/IP , DHCP and other networking concepts
• Experience in working for a Hedge Fund or supporting a Hedge Fund
• Solid customer facing, writing and verbal communication skills to manage demanding users in a high-pressure production environment a must
• Proven, demonstrable skills in front-end user setups and environment
• Solid technical and analytical skills
• Solid customer facing, writing and verbal communication skills
• Acting as the primary point of contact for the management, purchase and deployment of wireless communications devices (e.g. cell phones, Blackberries, iPhones, Androids and wireless data)
• Evaluating and making recommendations for all aspects of mobility including MDM software, devices, etc
• Managing wireless vendor relationships, tracking tasks, costs and credits
• Managing Blackberry Enterprise Server and MDM software solution, programming new Blackberries on BES, and programming new SmartPhones on AirWatch MDM software
• Reviewing contracts against current market rates and tariffs and contracts
• Providing basic-to-highly complex technical support to resolve wireless carrier activation/set up, configuration and usability questions for users
• Designing, maintaining, and distributing monthly reporting for wireless analysis
• College degree, or equivalent experience
• 3+ years of comprehensive experience and thorough understanding of wireless carrier billing and associated tariffs and contracts
• Experience working with carriers and their processes for escalating requests
• Strong ability to validate related carrier inventory and sound knowledge of carrier portals and reports
• Experience managing Blackberry Enterprise Server
• College Degree
• Certified in supporting all issues with BB, iPhone and Androids-Blackberry Certified
• Experience managing MDM solution
• Knowledge of AirWatch
• Responds promptly to requests for technical support via email, phone and in person as needed
• Responsible for troubleshooting hardware and applications, providing technical support and problem solving
• Documents status of cases and provides updates to management, team and end users
• Document common issues and resolutions in the form of wiki and knowledge base entries
• Provides timely resolution of problems or escalation on behalf of customer to technical staff or management
• Participates in an on-call rotation that includes after hours and weekend support
• Works with the Help Desk, Systems Administrators, Engineering Operations, Security and other teams to identify and resolve escalations and outages
• Supports security standards (antivirus/firewall/patching/two-factor authentication/access)
• Responsible for configuring various type of Mail clients, such as, Mac mail, entourage, outlook on Mac and Windows. High level of knowledge with MS product line
• Initiates and tracks service requests with 3rd party vendors
• Maintains standard operating procedures, best practices and customer service guidelines
• Participates in on boarding and training team members
• Drives quality and adherence to best practices within the team
• B.S. in Computer science or equivalent experience
• Minimum 3 years’ experience in IT Support in a professional environment
• Strong problem solving/analytical skills
• Experience with support ticket management and tracking
• Strong customer service, problem solving and teamwork abilities
• Outstanding communication and interpersonal skills
• Exceptional Mac troubleshooting skills including the ability to differentiate hardware and software issues
• Extensive knowledge of Mac OS 10.7x, 10.8x, 10.9x and iOS
• Strong knowledge of Outlook Exchange
• Network fundamentals (network configuration, VPN, printing, etc)
• Expert knowledge of Windows and Office
• Knowledge of video conferencing solutions and support
• IPhone and Android support experience
• Some heavy lifting required
• Hungry to learn and grow within the team
• 10% Travel required to support remote offices and events
• Comprehensive understanding of OSI model with a specific concentration on Layers 2-3
• Proven experience working as a remote member of an IT team
• Conference Room A/V Support and Live Event experience a plus
• Mac, Linux, MCSE or network certifications
• Knowledge of Mac Systems Administration concepts and tools
• Experience writing tools and automation to help with day to day tasks
• Previous experience with IP Telephony(VOIP) & H.323 are a huge plus
• Understanding of best security practices
• Respond to help requests from helpdesk ticket queue to assist and solve issues in lab in a timely manner
• Deploy new systems, both real and virtual as required. No physical racking necessary
• Help implement new lab-wide initiatives such as VMware vCloud Director
• 2-3 years Linux system administration
• 1-2 years VMware vCenter and ESXi administration
• 1-2 years Unix shell scripting (bash shell)
• 1-2 years experience with some programming or scripting language(Perl and/or Java preferred)
• Support Day-to-day operations of the CMS platform
• Troubleshooting of production issues and performing RCA
• Partnering with Engineering Devops teams on the engineering related issues
• Building Monitoring and automation scripts
• Deploying software to pre-prod and prod environment
• Operational readiness testing and Beta testing of software
• Design, develop, enhance and maintain system software in a Solaris / Windows NT / Linux development environment
• Provide support to local internal clients and assistance in the support of systems at other locations
• Follow standard design and implementation processes and procedures
• Develop well-defined software modules
• Perform well-defined unit, product level integration, and development tests
• Write portions of test plans
• Debug sections of the subsystem
• Provide 1st/2nd level technical support
• Generate and maintain both internal and end user documentation, as required
• Assist with the set up of IT equipment for end-users (manual lifting required)
• Ensure that asset management, licensing, WHS, and other company policies are being adhered to
• Ensure compliance with the Company’s confidentiality and proprietary standards
• Work with the support team, providing assistance and input with project tasks as required
• Practical experience providing technical support
• Have an understanding of network patching
• Linux, Windows and OSX Operating System exposure
• Working knowledge of networking and connectivity
• PC maintenance and software installation experience
• Installation and upgrading of PC hardware experience
• TAFE, University or industry certification/training in the field of IT preferable
• Previous experience working in a Helpdesk environment will be highly regarded
• To work within well-defined system support guidelines
• Registration of new known solutions and updating of existing known solutions based on the answers / solutions developed within own Line-organization or received from elsewhere
• To lead and execute the implementation of new software releases
• NMS/EMS for Optical Equipments. Should have worked on HP / SUN servers
• Basic knowledge on Operating System such as UNIX, Linux
• Indepth knowledge on protocols - TCP/IP / OSI etc
• Expertise on simulation of problems in lab environment and associated troubleshooting
• Experience on Datacom & IP equipments such as Routers, Switches etc. will be an advantage
• Support FFI, FNI, FOA, DVA, Projects CSR’s
• System Admin and Troubleshooting Expertise on HP UX V1/V2/V3
• Good level of System Admin and Troubleshooting skills on SUSE Linux SA
• System Admin and Troubleshooting Expertise on Solaris 9/10 SA
• System Admin and Troubleshooting Expertise on Windows Server SA
• Wide exposure on troubleshooting performances issue on HP/Solaris and Windows servers
• Exposure to HP and SUN High Availability solution(SG) including commissioning and troubleshooting skills
• Database admin and troubleshooting capabilities on SQL/Objectivity
• Decent Exposure at hardware level to the following series of servers
• HP PA-RISC/Itanium servers
• HP Proliant X86 Servers
• SUN SPARC/X86 servers
• In-depth knowledge on protocols - SNMP/ TCP/IP / OSI etc
• Scripting (PERL/Shell) basic level in order to be able to automize routine task and troubleshoot application threads
• Wide exposure on different database schemas and designing tools to overcome database discrepancies
• Expertise on executing test specifications to verify solution to issues raised
• Work with assigned Incidents, using support tools and according to global support processes and procedures
• Through contact with external customers and internal support functions gather data and information about any specific problem that has been reported to Ericsson Television
• Take ownership of the customer communication on assigned Incidents
• Analyse problems and identify suitable solutions to these problems
• Undertake customer visits to resolve significant or complex faults, after other interventions have failed
• Participate in a 24x7 standby roster to support Contract customers
• When required, provide basic product and system training to internal and external customers
• Report on faults and failures, including recommendations on remedial steps and improvements, for feedback to the development and production functions
• Educated to a degree level in Electronic/Electrical Engineering, Communications Engineering or a related discipline OR have 3 years technical experience in a related industry
• Current driving Licence; ability and willingness to travel in the local country and overseas, often at short notice
• A flexible approach to the working environment – both internally and customer focused
• To have an in-depth knowledge of MPEG and DVB systems, and preferably customer service experience. Additionally, technical experience covering: Networks and Communications using IP Ethernet and routers, Windows 2003 Server, Windows XP. Database applications: Informix, Oracle
• A Bachelor of Science in IT, telecom or equivalent, plus at least eight years of telecommunications experience
• Candidate must have good GSM understanding
• Product: Ericsson Charging System
• Should have good knowledge on Operating System (Solaris, Unix,Linux)
• Should have good knowledge of TCP/IP
• Should have good knowledge of SS7, IN protocols, SIGTRAN/CIP-IP
• Should have good knowledge of Intelligent Networks ( Prepaid etc)
• Should be aware of Processes and all tools used for customer support
• Ability to work effectively in cross functional teams
• Should have database knowledge
• Should have knowledge of Shell scripting,Perl and Java
• Should have good experience on Tariff management, SDP features configuration, SDP load balancing/Migration and
• Focus on WRAN products
• Have the experience of customer support
• Preferred Qualifications & Experience Requirements
• Skilled at Ericsson RAN products 3810/3820/EVO RBS 3000/6000
• Additional Requirments, Physical Demands, Region/Local Specifications
• Resolving customer issues including complex technical scenarios integrating several cloud capabilities (Microsoft Azure, SQL Azure, AppFabric, etc.) and scenarios supporting a service such as service availability, quality, outage management, subscription management, correlation of usage and charges, and cost efficient solution architecture
• Provide critical product feedback to STB PGs (engineering and operations) and BGs
• Lead the integration of C&E talent to resolve issues with specific technologies (networking, SQL, SPP, etc.)
• 1)The Support Engineer (SE) for Subscription Management Support is a critical role in the resolution of complex support incidents related to supporting customer use of the Azure Platform. The Azure SE provides business critical support to Azure customers around the world through various support offerings
• 2)A Support Engineer is a Subject Matter Expert in Azure Platform services, technologies, offerings, and billing platform
• 3)The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone, email, and chat services; escalates issues quickly when deep, specific skills or other capabilities are required; ability to use knowledge of the Azure architecture and offerings to provide customer resolution and proactive customer recommendations; has excellent communication skills and is fluent in English; writes excellent case documentation; and is able to handle challenging and politically-charged customer situations
• 4)Specific measurements include achieving the team goals for time to resolution or escalation, enabling a response time similar to competitors; maintaining skills through completion of ongoing readiness and Platform training; and, in general participating in the creation of future Microsoft support capabilities for the cloud
• 1)Leadership - handle challenging and politically-charged customer situations, including the appropriate use of all available resources, communicate effectively with Support teams on complex issues
• 2)Strong communications skills - Excellent spoken and written English communication skills
• 3)Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issues; communicate next steps and status; and inspire confidence
• 4)Demonstrable troubleshooting skills
• 5)Cross-team collaboration
• 6)Logical and Critical thinking
• 7)Passion for technology and customer support
• 8)Understanding of cloud vs. on premise computing. Familiarity with fundamentals of cloud computing
• 1)Technical understanding of commerce platform concepts and procedures including online services, Order to Cash operations and general billing and commerce systems processes (e.g., invoicing, credit card transactions)
• 2)Technical aptitude sufficient to develop an understanding of the Azure Platform and architecture
• 1)At least 3 years of Technical Support experience (in a Tier 2) including experience in a customer facing or customer technical support role
• Understanding of Customer Service Request (CSR) / TR / Metis / EKB
• Understanding of CSR escalation to next support level
• Extremely good knowledge of OSS-RC and ENIQ Solutions with Hands-on experience
• Knowledge of SAN fundamentals
• Scripting knowledge e.g. Shell, Perl or Java
• Good in CRM
• Knowledge of French, German or Spanish will be added advantage
• Ensure CSR escalation to Tier-2 should not exceed beyond 20%
• Competence Buildup of the team / Mentor the team for OSS and ENIQ knowledge and troubleshooting
• Help the Delivery Manager in CSR escalation
• Handling of Customer Support Requests and answering questions arriving from lower levels of support
• Troubleshooting in live media gateways
• Leading the investigation and isolation of unique and complex problems
• Collaborating with product development teams and other support groups to find a plan for resolution that meets customer’s needs
• Delivering of support within predefined Service Level Agreements
• Maintaining high levels of customer satisfaction
• Reporting software faults to the product development team, advise on potential software improvements
• Continuously improving internal processes and ways of working to achieve higher levels of efficiency
• Providing 24/7 on-call support for critical issues, providing on-site support
• Working with assigned CSRs and/ helping team member(s) in handling and troubleshooting the CSRs, using support tools adhering to global support processes and procedures
• Analyze problems and identify suitable solutions to these problems
• Actively engage in communication with other engineers/ customers/Region for the purpose of knowledge sharing etc
• Interaction with DU/ 3PP/Customer Adaptation/Region solution owner as required with respect to CSR/TR
• Evaluation of answers and solutions received from other competence units such as design organization to verify that the answer/ solution will clear the problem reported by the customer
• In the line of supporting our products/ solutions, identify possible improvements that will make them more maintainable and user friendly. Document these possible improvements in Requirement Specifications as input to the design of new generations of the Products/solutions
• Notification of process problems and irregularities to the responsible management. These problems/irregularities may be within the own organization or within any of the organizations within Ericsson handling customer support requests
• Handover of problems that are deemed necessary to be continuously worked on to an individual at the next organization within the Ericsson
• Provide emergency support (24x7)
• Monitoring the CSR handler while an answer/solution is created
• Giving guidance in developing Operation & Maintenance instructions
• Understand and work with Solution support and LCM
• Isolate the faults and work towards resolution (interface with different functions if required). Evaluate the answer provided
• Support design unit to reproduce the fault
• Support FFI, FNI, FOA
• Experience in design and maintenance is added advantage
• Knowledge of at least one scripting language is must
• Familiar with Agile ways of working
• May need to work in shifts
• Extensive Hands on experience is must
• Capable of handling management escalations
• 7+ years of work experience in Revenue Management
• Should have good knowledge on Operating System (Oracle, Linux)
• Should have good experience on Solution level troubleshooting
• Should have good knowledge of IP
• Should have good knowledge of IN protocols
• Should have good knowledge of Ericsson Charging System (IN)
• Technical degree in Telecommunication/ related area
• Should have excellent technical leadership and customer communication skills
• Fluency in English and Speaking
• Mentor the team for OSS and ENIQ knowledge and troubleshooting
• Help the Delivery Manager in CSR escalations
• Provide application and business support to the CAV & CVA trading desks
• Develop and enhance the trading risk applications used by the desk
• Bug fix any issues found in the applications
• Investigate any issues found by Trading, QS, PC or SRM
• Make Ad-Hoc and BAU changes as and when requested by Trading, QS, PC or SRM
• CAV, CVA, DVA, FVA calculation and hedging and Pnl reporting
• Overnight batch report fixing
• Investigate any production issues
• Ensure downstream feeds OLAs are met
• Acting as 3rd line support for the Risk Management Systems taking escalations from 1st/2nd line
• Making configuration changes as and when required by Trading or downstream consumers
• Making changes to the environment to ensure optimal running Working with the Quants to make changes to Pricing Rules, Valuation Rules, adding trade types
• Significant experience with doing ad hoc testing and changes in live, production environment
• Good C# development skills
• Experience with using SQL
• Ability to work independently and deal directly with traders regarding complex issues
• Knowledge of financial / trading related risk and financial instruments (preferably Rates and Credit Derivatives) will be considered as a strong plus
• Work occasionally at the weekend from Home
• Basic knowledge of HTML, JavaScript, CSS
• Deliver results in a fast-paced, deadline-driven environment that requires ability to handle multiple tasks simultaneously without compromising quality
• Strong interpersonal skills and the ability to work independently as well as in a team environment
• Self –motivated, detail-oriented and organized
• Excellent troubleshooting, problem solving, and analytical skills
• Preferred experience with FreeWheel, or other ad servers
• Working with assigned CSRs (Customer Service Request), using support tools and according to global support processes and procedures
• An exceptional troubleshooting skill is required to solve the customer issues without escalating to the next level for competence units
• Exhibit broad WRAN product technical competence and guide a group of enthusiastic engineers to provide excellent technical support to the customer
• Actively engage in communication with other engineers for the purpose of knowledge sharing and team building
• Communicating with customer about known faults fixed in later WRAN software releases
• Produce technical aids, guides as service documentation. Generate internal mail bulletins to the team
• Assist the SDM in collecting ISP data as well as reporting of data into the ISP Statistics tool. Perform all activities necessary to ensure In- Service Performance committed to the customer
• Previous work experience in WRAN customer support or integration
• Excellent RNC and NodeB troubleshooting skills
• Strong knowledge about WRAN latest features
• Ability to technically analyze and approve solution implementation for the customer
• Well versed with the customer support process
• Strong technical acumen should be exhibited when dealing with complex customer issues
• Must be familiar with Customer Support trouble shooting tools
• Good knowledge on WCDMA product implementation. Exposure to Subsystem level code implementation will be an added advantage
• Familiar with WCDMA product design and test process
• Good understanding of Ericsson GSM portfolio
• Good knowledge of 3GPP
• WRAN capacity and growth forecast analysis
• Transport and Core network basic troubleshooting
• Install and configure computer systems, diagnose hardware and software faults and solve technical and application problems
• Act as the point of escalation when issues arise and direct them where most appropriate
• Liaison between the Vancouver and Sydney IT support teams
• Setting up and disabling users' accounts and profiles
• Ensure security and upgrades are applied and kept up to date
• Support the overall technical goals in partnership with software, R&D and production groups
• Communicate with the team and other departments for any IT support related issues
• Responsible for sharing all acquired knowledge concerning problem resolutions
• Filter all purchase requests and approve or escalate requests
• Obtain quotes for inventory as required and conduct all activities with financial awareness and where relevant make recommendations for improvements to the group
• Manage vendors as required
• A minimum of 2 years’ experience working in a Support Engineer role or similar
• Experience working within an Entertainment/Media industry is desirable
• Bachelor’s degree in Computer Science, Computer Engineering, Information Technology or related field or an equivalent level of competence obtained through experience, education and/or training
• Experience using Linux, Redhat, Windows and Mac OS X systems; Active directory; Microsoft Office 2007/2013 and Thunderbird is desirable
• Ability to multi-task, prioritize and problem solve
• Ability to work within a strong team environment
• Customer critical issue handling
• At least 2-5 years’ experience, with in-depth troubleshooting skills on Charging systems and Multi-Mediation (MM) node
• At least 2-5 years of experience in a customer support environment
• In-depth SW and HW troubleshooting skills on Ericsson Charging System (SDP, AIR, CCN, CRS)
• Advanced troubleshooting skills on Multi-Mediation platform (MM)
• Advanced troubleshooting skills on MM business Logic
• Advanced troubleshooting skills on Online Mediation platform (OLM)
• Advanced database knowledge of Sybase, Oracle, MySQL is a must
• Good knowledge on Java Platform
• At least 2-5 years’ experience, with in-depth troubleshooting skills on OSS-RC platform
• Advanced knowledge of Sybase database
• Advanced knowledge of VERITAS file system and the ability to vxfs implementation on the OSS-RC platform
• Experience on HP Blade and Cluster solution
• Advanced knowledge and ability to create/modify BO reports for the customer
• In-depth understanding of the PM functionality of the OSS-RC and its implementation using ENIQ and highly developed skills of tracing and troubleshooting PM related issues across the nodes
• In-depth understanding of FM functionality of OSS-RC and the ability to troubleshoot the FM related issues
• In-depth understanding of the CM functionality of OSS-RC and ability to troubleshoot issues related to CNA, BSM, CHA, OPS, CEX, ARW etc
• Advanced troubleshooting skills in RNO related components of OSS-RC
• Will be a plus, if you have experience in Installation, Implementation, Commissioning and Testing of Ericsson OSS-RC and ENIQ nodes and highly developed HW and SW troubleshooting skills on these nodes
• At least 3-5 years’ experience, with in-depth troubleshooting skills on Packet core nodes, namely, SGSN, GGSN, CGSN, EPG SSR, SASN, SAPC
• At least 3-5 years of experience in a customer support environment
• Highly developed IP skills and knowledge required to trace IP routing issues in the network
• In-depth SW and HW troubleshooting skills on the SGSN-MME and MKVI, MKVIII
• In-depth SW and HW troubleshooting skills on the Juniper and SSR
• Trace capability on on Gx/Gy /Gr Interfaces
• QoS Implementation for Packet Data
• Highly developed knowledge of Ericsson’s MPBN implementation and design
• Highly developed knowledge of Firewalls like Netscreen etc. and Layer2/3 switches like Extreme
• Good knowledge of IPWorks
• Working together with the whole team on incoming problems in form of tickets, emails, and phone calls
• Provide solutions for standard problems in workflows and processes to the end-users in a short time
• In case of a bug in the software or problems with the infrastructure the technical information like log files, screenshots etc. must be collected and the responsible teams need to be contacted accordingly
• Recurring issues have to be analysed and forwarded in form of a change request or defect to the responsible teams
• Follow up on open defects and keep the users informed
• Escalation if a solution for a bug takes too long
• Inform the affected users when the problem has been resolved and they can continue with their work
• Participating on key user meetings he/she has to provide the current status of the system to the users and bring feedback from the users back to the support team
• Knowledge of Documentum applications, DQL, Documentum API
• Working knowledge of regular expressions
• Understanding of relational databases and structured querying languages
• Working knowledge of UNIX
• Adept at the use of FTP and standard desktop productivity applications
• Familiar with software development, deployment, and bug-fixing methodologies
• Knowledge about workflow systems preferred with book and/or journal production systems
• Experience with support work
• Communication with end-users
• Tool Administration – Support & provide solution for various tools includes software & hardware
• Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements
• Install and configure systems such as supports infrastructure applications or Asset Management applications
• Develop and maintain installation and configuration procedures
• Contribute to and maintain system standards
• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary
• Perform regular file archival and purge as necessary
• 13 Perform periodic performance reporting to support capacity planning and track the same daily/weekly/monthly basis
• 14 Create, change, and delete user accounts and its customization of access rights for people profiles
• Experience in day to day support activities and tools administration such as Nagios, OP5, BMC Remedy, Tivoli, HP Open view
• Should have good knowledge on ITIL process
• RCHE/MCSA/MCSE certification is mandatory
• Experience Linux and windows server administration and shell scripting
• Knowledge and/or experience in networking basics
• Four to five years of tool administration experience with knowledge on Network Monitoring tools
• Should have working experience in network monitoring tools such as Nagios, OP5, BMC Remedy, Tivoli etc
• ITIL V3 foundations certified (Preferred)
• Practical experience of 2nd line technical support and/or the implementation of system integration projects
• In depth knowledge of UNIX/LINUX type system administration
• In depth IP network knowledge and experience
• The ability to act in a consultative way
• Products: Billing
• Telco applications: Customer Care, Rating, Billing, Provisioning, Mediation and Payment collection
• Operating System: UNIX, Solaris, Linux, Windows
• Database: ORACLE 10g [SQL Plus, PL/SQL, RMAN, troubleshooting techniques (ADDM, AWR & SQL advisors)]
• Storage Concepts (EMC storage)
• Programming Languages: PERL, JAVA
• Advance knowledge of Database Migration and data warehousing
• Expert knowledge of Ericsson BSCS iX system
• Knowledge of job scheduling tools
• Provide platform and product support in person, over the phone, and via email as necessary o Support, monitor, test, and troubleshoot the company’s digital network
• Work with local Station teams, Operations, Sales, Marketing, Development and Technology to plan, test, launch and communicate product defects, enhancements, maintenance and to resolve issues
• Lead new product training; develop training materials and documentation (audio/video/text)
• Research usability trends and industry standards; identify opportunities for incorporating new user-interaction practices and technologies as appropriate
• Prioritize, clarify, and analyze platform requirements
• Develop detailed product description documents that provide clear and thorough requirements for the key support functions: editorial, web design, and technology
• Exceptional communication, organizational, and interpersonal skills to drive results in a multi-disciplinary environment required
• Five or more years of industry experience with Microsoft Server products
• Strong knowledge of Microsoft® Windows Server 2008 and Exchange 2013
• Strong knowledge of Office 365 and Exchange Online
• Strong knowledge of Windows Internals considered a plus
• 1+ year of relevant experience
• Customer service-oriented: love supporting technical and non-technical users
• Technical support experience with Mobile Device. Windows 7 and/or above, Windows 2008/2012 server installation
• Experience with RMA process for hardware
• Solid troubleshooting and technical skills
• Experience with Mac OS
• Familiarity with software packaging; server software installation; datacenter experience; operational experience with email, IM, phones, videoconferencing, DNS, DHCP, VPN
• Working knowledge of cable systems. This includes knowledge of cable head end operations and systems such as Video On Demand, Switched Digital Video, and Billing and Entitlement Systems
• Working knowledge of other cable vendor products such as Motorola and Cisco head end systems, Video on Demand systems, video encoders and transcoders and set top box and consumer electronic cable devices
• Knowledge of Oracle Databases, including Oracle RAC
• Experience with VMware solutions
• Knowledge of Splunk
• Knowledge of Puppet
• Knowledge of CSG and ICOMS Billing Systems
• Development experience a plus (Java, python, Shell Scripting, etc…)
• Experience with large scale virtualized platforms from both a design and operational perspective
• Version Control (Git)
• Network Troubleshooting
• Secure Socket Layer (SSL) Certificates
• Network File System (NFS)
• Scripting (BASH, Python, Perl)
• Second Line Customer Support
• Remote Integration and SWDP Support
• Familiar to the Radio Access Network Support & Supply activities
• Working with assigned CSRs, using support tools and according to global support processes and procedures
• Operating System: UNIX, Solaris, HP-Unix
• Database: ORACLE [9i/10g/11g]
• Programming Languages: Unix Shell Scripting, PERL, JAVA
• ASN.1 Concepts, CDR Decoding/Encoding Concepts
• Web Servers: WebLogic, Apache, Tomcat
• As Services Engineer - Experienced, you will investigate, deliver restorations and produce solutions to customer service requests. You will investigate complex technical problems, troubleshoot systems that are in operation and if requested, participate in the remedy of systems in case of critical situations. You will travel domestic/internationally and work in different cultural environments
• Assist the SDM in collecting ISP data as well as reporting of data into the ISP Statistics tool. Perform all activities necessary to ensure In-Service Performance
• Need to work in shifts
• Expert knowledge of Ericsson BSCS iX
• 24X7 shifts will be not be possible to manage with less number head count
• No bench available, We need replacement to ensure smooth delivery of assignment
• Attrition rate is high, external candidate take time to build required competence
• Interfacing with Customer / Preemptive Support technical domain primes, Scripters and CTLs for usecase definition, implementation, evolution, and evaluation
• Handling of Preemptive Support Service Requests
• Preparing Case Study , Pain Points Investigation, CSR Deep-Dive Analysis
• Pre-study and Study for New Capability Development
• Apply problem solving experience to create new and innovative fault finding algorithms which can be scripted in the global automation framework
• Work as a SME to build parsing algorithms for Scripters & Automation Engineers
• Problem management & Coaching
• Work with Global SME's , CSDP, CAS to provide use-case solutions
• CSR handling (optional)
• Technical expert in data extraction, collection, parsing, and presentation formatting
• Typically aligned with technical domains
• Very good designing programming skills on Perl, Shell, PHP, MySQL , Python
• Knowledge in any Telecom domain – OSS, BSS, Core, IP, RAN is desirable
• Knowledge on Big-Data Platform, BI & Analytics, UX/UI, JavaScript , Swift/xCode, HTML5/CSS would be considered as an added advantage
• Administrative Skills
• Planning & Organizing skills
• Problem solving & strategic thinking
• Software support
• Network level competence
• Presenting & Communicating Information
• Applying Expertise & Technology
• Planning & organizing
• Working with People
• Report software bugs and customer product enhancements to the Product Group
• Write complex technical articles, sample scripts and diagnostic rules to improve engineer and customer product knowledge and supportability
• Ability to analyze and interpret data captures and logs to resolve customer issues in production environments specific to SQL query performance, authentication, network connectivity, Windows clustering and virtualization
• Full Microsoft certifications for the products we support is required within one year of employment
• Strong technical writing and presentation skills required
• Troubleshooting on IP technology nodes
• Server/Client troubleshooting, communication, and collaboration skills
• 1+ years working knowledge of SharePoint
• Desired 1 or more years of industry experience with SharePoint or other client/server technologies
• Desired background in Technical Training
• Education: Bachelor's Degree in a relevant field
• Self Starter: We're an organization filled with people who self-manage. You get the respect and responsibility to operate with minimal supervision and management
• Solid writing skills (English)
• Knowledge and experience with various open source databases
• Interest in databases and data stores, Linux operating environments, Cloud infrastructure and awareness of often-used cloud providers (AWS, Softlayer, Azure, Digital Ocean, Google Cloud), and various open source languages (Ruby, Python)
• SME for specific solution
• Engagement in complex customer network emergencies where solution knowledge is required
• Analyze customer technology, define business requirements & participate in risk analysis
• Feasibility study and Impact analysis
• Assist and resolve Customer Adaptation/Dimensioning/Optimization related issues
• Change management of solution
• Review of LLD , HLD and Solution documents
• Assist in new feature implementation
• Project integration support
• Active Role during Project to Support handover and making sure all documents are received
• Maintain document repository for complex solutions
• Work with core team on list of potential activities & solutions
• Participate in knowledge transfer, documentation & information sharing
• Stay abreast of on new technology/technical areas & share information about solution to enable customer competence build
• End-to-End Impact Analysis during ICP/EP loading, upgrade, expansions
• Presentation & Communication skills
• Minimum of 5-8 Years of experience in telecommunication
• Minimum of 5-8 Years of experience in Database (Oracle)
• Good knowledge of Mobile Money Solution (MFS, EWP, ECW)
• Understanding of different protocols (CIP/IP, XML, HTTPS)
• Good Java Knowledge
• Good OS (Linux, Solaris) knowledge
• Hands-on experience on Coding and Scripting (Java/Unix)
• B.Sc/M.Sc in IT/Computer Science
• Provide tier 1 technical support for incoming queries and issues related to computer systems, software, and hardware
• Respond to requests either in person or remotely via phone or chat
• Maintain daily performance of computer systems
• Install and troubleshoot Polycom IP phones
• Set up workstations and accounts for new users
• Assist with any employee equipment moves
• Proactively address problems and issues
• Install, modify, and repair computer software
• Resolve technical problems users may have with LAN, WLAN , and other systems
• Must be able to lift at least 40 lbs
• 1+ Years Experience working in Creative/Studio environments
• Understanding of the Windows Operating System
• Experience working in primarily Mac OS X environment
• Self-starter who is not afraid to get dirty and take on anything that comes their way
• Experience with Mac OS X and Apple related products and software
• Experience troubleshooting the Office suite of Applications, both for Mac and PC
• Strong communication skills, ability to explain situations and set expectations
• Experience with Google Apps
• Must be hard working and passionate about his/her craft
• Ability to Multi-Task
• University Degree or equivalent qualification
• Knowledge of the Adobe Suite of Applications
• Experience with VOIP systems
• Effective ticket queue management providing investigation prioritization, continuous and timely updates to customers
• Create process or troubleshooting documentation in the Global Support knowledge base
• Compose timely world-wide correspondence or alerts to sales teams and partners as appropriate
• Work with sales teams and partners to gather escalation information and customer/business impact
• BS in Computer Science, Engineering or related technical discipline preferred
• Advanced problem solving ability to drive great customer service and strong team relationships
• Minimum 3 years’ experience in a customer support, technical support, or software development organization, in the online industry for a high volume commercial website or service (5+ years’ experience preferred)
• Experience with the following web API technologies preferred: SOAP, JSON, XML
• Willingness to embrace challenge; desire to learn and always improve
• Organic & Paid search experience preferred
• Work as part of a support team, providing friendly and efficient support to the business and our clients who use our applications
• Responding to technical queries from customers who are integrating our services (such as our APIs) and using our applications
• Support and maintain web applications, web service solutions, management tools and batch processing services
• Produce and maintain documentation/knowledge base to be used by internal customers
• Develop processes to retrieve logs and statistics from our databases as required
• To carry out any general day-to-day duties as and when required to ensure the smooth operation of the Company
• To comply with the Company’s information security policy and the Company’s ISMS at all times
• Strong verbal and written communication skills, problem solving skills, customer service and interpersonal skills
• Strong ability to troubleshoot issues and make system changes as needed to resolve issues
• Knowledge and experience of PHP, JavaScript, MVC and OO
• Good knowledge of MySQL or other relational database technologies
• Comprehensive experience in at least one software development language
• Good prioritisation and organisational skills
• Past experience working with data & database concepts (joining tables, creating indexes etc.)
• Understanding of professional software development processes, including familiarity with the cycles of requirements definition, issue tracking, version control, automated testing, deployment and maintenance
• Hands on experience debugging complex problems
• Provide on-site & remote end-user desktop support in a mixed-OS environment (Mac OS X & Windows)
• Work on issues in a variety of environments, including but not limited to production, engineering, performance, and corporate
• Deploy and maintain computers, servers, virtual machines, phones, video conference, & mobile devices
• Build, maintain, & image new hardware and replace or upgrade legacy hardware
• Test new software and operating systems for compatibility
• Research and recommend new technologies and solutions
• Extensive experience with Mac OS X
• Strong experience with Windows 7/8/10
• Strong desktop hardware experience (Windows, Mac, laptops, peripherals)
• Experience with Google Apps for Business
• Experience with Device Management Software (SCCM/Casper)
• Experience with Video Conference (LifeSize) and VOIP (Shoretel) solutions
• Understanding of Active Directory
• Comfortable with the command line (Bash, Powershell, SQL, etc)
• 1-3 years’ experience in IT related field, preferably in e-commerce/internet/retail
• Investigate and resolve production related issues in a timely manner from end user (UI) to persistence layer
• Analyze code changes, write complex programs and suggest implement continuous improvement on existing technical solutions
• Develop and mentor vendor teams to write elegant code using effective automated unit tests
• Ability to reason logically and creatively, identifying problems, drawing valid conclusions from the data available, and develop effective solutions while applying creative thinking in the design and development of high performing applications
• Help define software engineering best practices and provide technical mentorship
• Develop and maintain application documentation to help ensure that support can be efficiently performed and the impact of future requests can be assessed
• Participate in on-call rotation for Level 3 support
• Bachelor’s degree in Computer Science, Computer Information Systems, Engineering, or another technical field
• Master's degree in Computer Science is highly desirable
• Experience with testing frameworks, continuous integration and build tools (jUnit, DBUnit, Maven, Jenkins/Hudson, TestNG, etc.)
• Knowledge of application monitoring and performance management tools (Openview, Nagios, New Relic, App Dynamics, etc.)
• Working knowledge of ServiceNow
• Knowledge of performance and profiling testing highly desired (jProbe, jMeter, YourKit)
• Specific development language certifications
• Building relationship of trust and rapport with various people within the customer environment
• Working with customer to resolve issues and technical problems
• Performing software updates and managing changes and documentation
• Configuring servers to customer specs
• Wiring, testing and installing servers for service and following up and resolving any issues
• Become a trusted advisor and provide coaching in Knowledge Management Tool (KCS) and Remote Service Gateway (RSG)
• 5+ years in a technical support role, preferably in a customer-facing support role
• Highly organized with great customer relationship skills. Able to mitigate issues and handle interpersonal issues that arise
• Able to consider both the customer's long term needs and Ericsson's business objectives
• Strong presentation & communication skills
• Experienced in software support
• High level of competence in network technology
• Able to work independently and proactive in updating both customer stakeholders and your remote manager
• Passion for analyzing and troubleshooting technical issues
• The engineer will be part of an inbound call queue receiving and answering questions for direct customers and partners
• The individual should have a very strong technical background and should be very keen in troubleshooting issues
• Normal operations require managing critical issues, regularly communicating with customers, training on product features and providing on call support
• Ability to reproduce customer environments in order to root cause issues will be key
• Hands on experience managing Linux/Unix systems - LAMP Servers
• Bachelor degree in Computer Science or related technical field or equivalent work experience
• Monitor the systems in order to detect defective workflows/processes upfront and reduce a possible outage
• Manage and resolve incoming support cases together with the team and share findings within team and work independently when needed
• Ability to react quickly on changes and functionalities of the production system
• Provide suggestions for system improvements based on accruing issues, complaints or feedback from end-users
• Work with the whole team on incoming problems in form of tickets, emails, and phone calls
• Provide ongoing solutions for standard problems in workflows and processes to the end-users in a short period of time
• Responsible for collecting technical information such as back-log files, screenshots, etc. and disseminating it to the responsible teams when potential “bug” issues arise with the infrastructure
• Recurring issues have to be analyzed and forwarded in form of a change request or defect to the responsible teams
• Escalate if the solution for a bug takes longer than expected
• Inform the affected users when the problem has been resolved so that they can continue with their work
• Participate on key user meetings, provide the status of the system to the users and bring feedback from the users back to the support team
• SOFT SKILLS
• Leadership - handle challenging and politically-charged customer situations
• Demonstrable troubleshooting skills
• Logical and critical thinking
• Understanding of cloud vs. on premise computing. Familiarity with fundamentals of cloud computing
• TECHNICAL SKILLS
• Technical understanding of commerce platform concepts and procedures
• 2+ years of support or equivalent experience including a customer facing or customer support role
• EDUCATION/CERTIFICATION
• B.S. degree in Computer Science, MIS, business or equivalent
• MCSE, MCPD, or MCAD preferred
• Support and development of our real time electronic trading application for equities, futures, and FX
• Provide support of all broker FIX connections. Work with brokers and vendors to set up new connections and/or enhance current connectivity. Work with traders to determine connection specifications
• Work with traders to design, develop, and integrate trading analytics into the electronic trading platform
• Design and implement real-time trading tools
• Collaborate with members in other offices to work jointly on trading solutions that can be utilized globally
• Provide creative ideas to help traders gain an edge in trading
• Degree qualified or equivalent experience
• Knowledge of software design principles
• Substantial experience with application programming in either Java/C++/C
• Strong knowledge in Linux/Unix, Perl, Shell Scripting, and databases
• Work experience in the financial industry supporting production applications
• Knowledge of FIX protocol desirable
• Basic understanding of financial markets for FX, Equities, Futures
• Excellent analytical and problem solving skills coupled with a strong attention to detail
• Good communication skills and the ability to work effectively and adapt quickly in a rapidly changing environment
• Be able to react quickly to problems and take initiative in solving them
• Work well as part of a global team
• 3+ years of demonstrated relevant experience
• Demonstrated experience in DNS, IP Networking, Firewall, SMTP, HTTPS, Load Balancers, and email
• Experience managing LAMP servers
• Business-level English and native Japanese
• Experience with Microsoft Server (Exchange, ActiveSync, Active Directory, KDC, NDES
• MCTS Exchange certification
• Mobile Device Management for Apple / Android
• CCNA or equivalent
• Knowledge of LDAP
• SQL query knowledge
• Investigate on the problem by doing your own research and by involving other teams as needed
• Prioritize your work in order to accomplish the most important and urgent requests first
• Maintain a proactive approach to customer happiness, identifying and correcting customer satisfaction concerns before they become problems
• Experience administering and troubleshooting Exchange 2010 and Exchange 2013 in large Enterprise environments
• Experience working with Active Directory and Cluster arrangements
• Foundations knowledge on Networking, Protocols, Authentication (Kerberos, NTLM) and PowerShell
• Strong knowledge of Office 365 – Exchange Online is also very helpful
• Experience reading network captures/analysis
• 4-year Bachelor’s Degree in Engineering Or
• 3-year Bachelor’s Degree in Science AFTER Or
• Diploma in Computer Science AFTER 10th class
• Industry certifications like CCNA, MCSE, S+, etc
• Minimum 4 - 8 years’ work experience in a Technical Support role, preferably product support
• Minimum of 2 years’ experience in Phone-based Technical Support
• Managing Global Enterprise Customers from regions such as NA, Europe or Asia Pacific
• Exposed to working shifts in nights
• Current job includes exposure to CRM tools
• Exposure to severity based models would be preferable
• Exposure to Enterprise/Corporate customers preferable
• Ability to communicate technical information to non-technical personnel
• Keen sense of ownership of technical issues of McAfee's enterprise customers
• Be a team player with ability to stretch (time-wise) when required
• Ability to work in high-pressure environment without compromising on quality
• Skills in planning, organizing, and adapting within a multi-tasking environment
• Willing to work in night shifts
• Ability to participate in technical forums and provide inputs
• Ability to come up with innovative solutions, and document them
• Have the aptitude and patience to update cases with well-written activity reports on
• A regular-basis and maintain case documentation
• Generate whitepapers / technical documents towards knowledge management
• Liaise with higher levels of technical support for escalations & troubleshooting
• Customer issues
• Performs miscellaneous job-related duties as assigned
• Knowledge of current technological developments/trends in area of expertise
• Strong knowledge of Windows OS ( XP, 7, 8, Server Platforms - 2003, 2008, 2012 )
• Excellent troubleshooting skills on Windows OS-Servers and Desktops
• Good knowledge of Databases and hands-on DB troubleshooting experience
• Should have strong understanding of Windows troubleshooting / Sys-internal tools
• Should be able to interpret various Windows logs, dumps etc
• Strong knowledge on Security, Threats and Vulnerabilities
• Have basic understanding of IPS, IDS, Firewall
• Experience working with Windows Server OS Administration, Active Directory Services, Network Security
• Working knowledge on non-Windows OS, like Linux, MAC preferred
• Technical customer support by telephone, remote connection and on site if necessary, in relation to CEM AC2000 Systems range of Access control products and integrations
• Logging on tracking system and keeping records of customer queries
• Talking clients through a series of actions to help set up systems or resolve issues
• Responding within agreed SLA’s
• Prioritising and managing many open cases
• Troubleshooting system and diagnosing and solving CEM hardware or software faults
• Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers
• Installing and configuring CEM AC2000 software applications & Hardware
• Providing procedural documentation and reports
• Incident and Problem Management
• System Administration background in Unix/Linux environments
• Experience with Enterprise Monitoring solutions and concepts
• Understanding of three tier J2EE application architecture
• Demonstrated ability to work in a customer facing role
• Experience in a global, multi-site, multi-function shared services environment is preferred
• Ability to work independently and troubleshoot issues
• Experience with System Administration in *nix environments
• Experience with Incident and Problem management software
• Experience with Apica, CA-UIM (NimSoft), AppDynamics and Splunk preferred
• Experience working with the following technologies: Java/J2EE, *nix, Websphere AS, HTTPServer, Tomcat, Oracle, MongoDB, Kafka, Zookeeper
• Experience with multiple protocols such as HTTP, HTTPS, TCP and technologies like JSON, HTML, XML and web services
• Experience supporting applications in a Software as a Service (SaaS) model
• 5-10 years in Incident/Problem Management
• 3-5 years in System Administration
• 1-3 years in Enterprise Monitoring
• 1-3 years in Customer Facing Role
• Handle communication with Operations and Development teams to ensure a quick and effective problems resolution
• Handle Test system defects: dispatch to concerned teams or follow Incident management procedures for blocking problems or problems having high impact
• Receive customer escalation for blocking defects and apply the TSM procedure to accelerate the resolution
• Decide on DEV on call activation or defect severity upgrade depending on the impact of the problem
• Implement configuration changes: Office setup, Printer, Security, Technical entries
• Ensure persistency of Setup across Refresh and Restore cycles
• Attend tickets in a timely manner according to the agreed SLAs and OLAs
• Ensure problems are followed up and correctly reported by all TSM teams around the world, using TSM handover procedures
• Implement functional end to end monitoring (Altéa Reservation, Inventory, Ticketing and Departure Control System) for customers in implementation phase in the region
• Produce weekly usability reports based on the monitoring results, to be communicated to implementation teams, customers and management
• Apply Incident management procedures to target the KPI of 95% usability for the customers and the implementation teams
• Reproduce issues in-house (for specific cases) and respond back in a timely manner
• Regular follow ups with customers with recommendations, updates and action plans
• Leverage internal technical expertise to peers/ mentors, contribute towards knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues
• Create new knowledge base articles to capture new learnings for reuse throughout the organization
• Participate in workshops with Product Engineering Groups to share best practices and learn about new functionalities
• Focus on an area of technical/ functional specialization and attend relevant trainings
• Work in collaboration with other TSM Engineers worldwide and thus cultivate expertise
• Web Development technologies such as Java, MySQL, HTML, CSS, JavaScript, AngularJS
• Scripting languages (Python)
• Webservices
• Change management and flexibility
• Accountability and proactivity
• Multicultural approach
• Adaptability to fast changing business and technical environment
• Taste for challenges
• Personal motivation
• Information gathering
• Innovation, industry and business expertise
• Good understanding of the ITIL and LEAN-IT processes
• Service orientated with a good awareness of customer requirements
• Good ability to work alone and as part of a team in a multi-cultural environment
• Good analytical skills to quickly recover incidents and locate their root cause
• Flexibility to work outside normal office hours when required
• An entrepreneurial and innovative spirit, willing to challenge status quo
• Good capability to represent and present area of expertise internally and externally
• Good oral and written communication skills to be able to report to top management
• Drive to improve on self-awareness, self-development and self-motivation
• Structured and clear written and verbal communication, able to listen to others' ideas
• Good written and verbal skills in the English language
• TCP/IP, DNS, HTTP, HTTPS, SOAP XML protocols
• Loadbalancing solutions, Firewalls, VPN
• Network security and available solutions
• Operating System
• J2EE environment (JBoss, Weblogic)
• Apache web server
• Linux Containers deployment technologies (Docker)
• Monitoring tools and concepts (Kibana, ElasticSearch)
• CouldStack, OpenStack, AWS API
• Puppet, Ansible
• SQL language
• NoSQL databases (Couchbase, Mongo, Hadoop)
• Programming
• Java, Shell or Python
• Provide first level end-user support and troubleshooting on IT related incidents / requests / enquiries via phone, remote access, email ,on-site and offsite support if required
• Perform problem escalation to the appropriate support groups and email update or follow up with the users
• Perform software and hardware maintenance and ensure the integrity of various systems
• Deployment of user machines for new hires or for refresh
• Perform new hire orientation and training to users
• Maintain, develop and enforce standard and procedures to provide stable and reliable IT environment
• Maintain and upkeep of telephony database
• Administration of employees IT environment
• Provide asset inventory tagging and management of assets and asset disposals
• Coordinate with the laptop /desktop vendor for repair / replacement (parts or the whole unit if needed)
• Create detailed engagement and service plans and drive their execution to successful outcome
• Conceptualize, execute and track projects that are in line with DBS framework and Premium Engagement charter with customer
• Identify top issues, define action plan accordingly and drive the resolution process
• A Consulting, Support or Development background with customer focus
• Excellent customer / escalation management skills
• Proven stakeholder management skills on project and senior management level
• Proven ability to work well in a virtual and/or remote team environment
• Clear, constructive and supportive style of communication
• Brings technical or application expert knowledge into the project
• Delivery Onsite & Remote Services for MaxAttention, Active Embedded and Mission Critical
• Learns to deliver onsite services as functional expert for broad area of topics
• Deliver root cause analysis, provides solutions, and delivers services for specific fields / areas
• Analysis if functional gaps in ICC
• Execute customer development in context of ICC
• Implement specific best practice operations scenarios
• Participates in weekend support activities
• Reports errors to development organizations
• Works as functional expert in de-escalations
• Functional Responsibility for specialist Technical area
• Deliver standard application / technology workshops and training
• Integrates seamless in project teams and takes an active expert role
• Executes different type of delivery activities and takes over back office functions
• Bachelor in Mathematics, Physics, Computer Science or similar
• Delivers high-end services without tool support
• Execute customer developments in context of ICC
• Best practice for solutions for Innovation control center (ICC)
• Participate in internal projects driven by internal requirements
• Train and coach other CoE Engineers
• Founded in 1972, SAP is the world’s leading provider of enterprise applications, analytics, and mobility with over 170,000 customers around the world. SAP is currently seeking an experienced SSEM Senior Specialist
• Be a Trusted Adviser and "Talk Business"
• Deal with LOB, Executive Level
• Establish powerful relationships
• Be a strong contributor to the Virtual Account Team
• Strategic Selling (Leverage the portfolio)
• To Achieve Our Vision (Innovation)
• Implement business strategies to ensure customer success driving revenue targets for software and software related services
• Participate in a team-selling environment working with one or more Account Executives (AEs) and/or Services Account Manager (SAMs), GAD’s on assigned accounts
• Bachelor or Master Degree
• Innovative Thinking
• Intercultural Sensitivity
• IT Principles & Data Security
• Quality Focus
• Self Development
• Become a valuable member of the Advanced Secure Support delivery team able to manage customer situations and cases and work on future oriented scenarios enhancing the value proposition of Secure Support Services
• Provide Secure Support Setup service in close cooperation with Global Secure Customer Interaction or Secure Enterprise Support Advisor
• Technical exception handling in the delivery of Secure Support Services
• Provide assistance to customers for all security topics ad during critical project and operational milestones in the application lifecycle
• Interact with different Support Organization (IMS, RSD, PS, CIM, …) and front office roles (TQM, EA, ESA, etc.)
• Work in close cooperation with SAP IT and the technical infrastructure GFM in Germany for the customer-focused implementation of infrastructure related features of Advanced Secure Support
• Development of the SAP internal technical network documentation for Advanced Secure Support delivery environments and implementation of security procedures and protocols per SAP or customer regulations
• Responsibility for measures and procedures used at Advanced Secure Support customer network nodes to support the security and integrity of the network and comply with applicable regulations, directives, etc
• Up to 5 year of experience in IT-operations, IT-network security and IT-consulting roles
• Substantial IT Knowledge (Security, ITIL, SixSigma, etc) and good grasp of SAP solutions
• Knowledge of SAP Products, such as SAP NetWeaver, SAP CRM, etc
• Technology insight if it comes to Databases, and Operating Systems, etc
• Good understanding of technical feature of Secure Support Services (such as Router, WTS, Secure Room, TCP/IP, IPsec, etc.)
• Ability to quickly gain insight into the customers’ SAP focused IT environment and the implemented security policies and guidelines
• Team worker to collaborate with senior customer IT Managers, Account Executives, as well as with SAP Service and Support lines of services
• Good customer consulting with strong Customer facing experience
• Ability to judge customer IT situations regarding technical landscape and implementation of security features with reference to strategic secure support planning
• Create commitment to and enthusiasm for the accomplishment of challenging objectives across diverse topics and teams
• Presentation, communication, and conflict management skills to support pre-sales cases
• Base knowledge on SAP support backbone applications
• Fluent in Hungarian and English, German an advantage
• Provide direct technical assistance with customers via phone and email
• Provide internal and external user support for application issues of a technical nature
• Collaborate with fellow support colleagues and other internal organizations to provide superior customer service
• Create internal/external content for Ariba’s knowledge base
• Act as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements
• Anticipate customer needs and effectively address concerns related to their issue or resolution
• Effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention; maintains poise and professionalism even with very difficult and demanding customers
• Ensure that individual performance meets or exceeds department standards
• Work with customers to identify and resolve reported system defects
• 2 Years working with a web-based software solution (Ariba Solutions preferred)
• Bachelor’s Degree with a technical discipline or a minimum of 2 years of experience in Support, Software Development, IT, or Quality Assurance
• Fluency in French and English
• Ability to work well in a fast paced environment
• Ability to successfully troubleshoot and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns
• Support local and international customers to ensure optimal systems running
• Optimize SAP solutions through continuous improvement over product lifecycle
• Deliver first-class services remotely to our customers globally
• Manage and handle critical customer situations
• Develop and Maintain remote service contents
• Engineering or IT related major preferred
• Excellent communication skills in both verbal and written English and/or Japanese
• Detail-oriented, excellent analytical skills and effective problem solving skills
• Strong and convincing personality for interaction with customers
• A real team player with initiative and 'can do' attitude who learns and adapts quickly in an international environment
• Being able to work under pressure, in critical situations and under tight deadlines
• Bachelor’s, Masters, or PHD Degree – Computer Science, Information Technology, Science Mathematics or Engineering
• A consulting background or a support background with customer focus
• Ability to work as part of team, and as an individual contributor
• 0 of 5 years of professional experience
• Previous relevant internship and/or work experience
• Provide phone/email/webex consultation to debug customer problems of low to medium complexity
• Develop good communication skills (phone/email) to provide excellent support to the TIBCO customer base
• Understand the product issues reported by the customer and reproduce it locally in the support lab
• Escalates Service Requests (SRs) to senior members in the group when unable to overcome obstacles. Learns from escalated Service Requests and avoids repeated escalations of the same problem type
• Create Change Requests (CRs) for the defects/enhancements reported by the customer
• Learn the technologies required for supporting the TIBCO product
• Learn other TIBCO products that are required for better understanding of the TIBCO product that the support engineer is working on
• Create KnowledgeBase articles (FAQ/Solutions) for the Service Requests that have repeat value
• May need to work in early morning shift (5 am - 2 pm IST) or EMEA shift (12:30 pm - 9:30 pm IST) on a rotation basis
• A Product Support Engineer should have a BA/BS (or equiv.) and 2+ years of technical experience
• Good communication skill
• Exp in Java technology is added advange
• Provide email/WebEx/phone consultation to troubleshoot, debug and solve customer’s issues
• Provide guidance and assistance to partners and customers with implementation and use of the TIBCO Spotfire and related products
• Understand the problems reported by customers and reproduce locally in the Support lab
• Accurately and completely document problems, solutions, and defects in the Support call tracking system (Salesforce Service Cloud)
• Collaborate with other departments, such as Product Engineering and Professional Services as required
• Participate in side-projects aiming at improving usability, supportability and quality of the TIBCO Spotfire products
• Learn and expand your knowledge of TIBCO Spotfire and its associated products
• Create customer self-service content, e.g. in the form of knowledge base articles, community forum posts and videos
• BA/BS (MA/MS preferred) in Information Technology, Computer Science or related
• Must have superior troubleshooting skills and demonstrated ability to quickly resolve complex technical issues involving any or all of the below aspects
• You will provide remote support to TIBCO customers via telephone, email and web
• You will primarily support TIBCO’s B2B (Business-to-Business) products, with the aim to become proficient with complementary products from TIBCO’s extensive product set
• You must function as a "Product Engineering Expert" by keeping current with the latest supported products and technologies
• Experience with supporting an enterprise grade Java based product is a must in this role
• The candidate must come from a product support background
• Experience with JVM tuning, debugging and logfile/stack trace analysis is preferred
• Knowledge of a major database is desired eg. Oracle, SQL Server or DB2
• Knowledge of two different O/S Platforms is required eg. Windows and Linux
• Exposure to products and technologies such as LDAP, Eclipse, JMS, SOAP/Web Services and OSGi are beneficial
• Experience with TIBCO BusinessConnect, BW or EMS is a definite advantage
• Understanding of e-commerce protocols, such as X12, EDIFACT, RosettaNet, cXML, or ebXML a definite plus
• Understanding of Internet protocols, such as HTTP, TCP/IP, FTP, or SFTP a definite plus
• Ability to understand a root cause analysis plan and drive the different stake holders to a mutually satisfactory resolution
• Ability to multi-task and switch from one context to another
• Autonomous, self-motivated
• Strong sense of creating and maintaining customer satisfaction
• Analyse and troubleshoot customer reported problems on TIBCO BW, AMX and related products
• Provide first line consultation to debug customer problems of increasing levels of complexity, using a combination of the following communication channels : web portal (SalesForce) / phone/ e-mail / remote desktop ( WebEx )
• As a member of the Global support team analyse, replicate, use and configure small to medium complexity customer problems
• Keep current with the latest supported product technology
• On a timely basis escalate urgent problems requiring more in-depth knowledge of a product to appropriate internal resources
• Manage workload efficiently while allocating time to resolve time-critical situations in an efficient and professional manner
• Utilize test equipment and configurations in lab for simulation of real problems
• Accurately and completely document problems, their solutions, and defects in the call tracking system
• We are looking for candidates with 2 or more years’ experience. Experience should include time in a product support role. Salary is negotiable and commensurate with experience
• The TIBCO EAI products interact with 3rd party database and run on a variety of platforms so experience with SOAP and Web Services are desirable
• Customer Support focused / product support background. Experience in help desk / call centre / first line customer service roles will be a plus
• Java Troubleshooting and debugging skills
• Experienced using major database; Oracle / SQL Server / DB2 / MySql
• Administration/user knowledge on different O/S platforms; Windows, Unix, Linux
• Some development experience in Java, .NET
• Ability to multi-task, or be able to quickly switching context from task to task
• Exposure to Java containers and application servers like Tomcat, Jetty, JBoss
• Experience and knowledge in Web Services (SOAP & RESTful), JMS, HTTP, XML, XSLT
• Experience using Eclipse IDE
• SOA Integration experience (exposure to other integration technologies like Camel, Fuse, Mule ESB)
• WS-Security (WSS), OAuth, SSL
• Experienced with LDAP
• Experienced with Open API
• Minimum 2 - 4 years’ work experience in a Technical Support role, preferably product support
• Excellent troubleshooting skills on Windows OS
• Have good understanding of IPS, IDS, Firewall
• Knowledge on non-Windows OS, like Linux, MAC preferred
• Monitor Incident management queue
• Incident investigation and resolution
• Understanding customer impact & prioritizing appropriately
• Create problem records and perform root cause analysis
• Provide effective communications to internal teams & the customer
• Identifying high impact incidents & escalating following customer policies
• Adhere to agreed Service Level Agreements established with customer
• Defect testing
• Perform after hours support on a rotating roster
• Provide recommendations to improve efficiencies & reduce customer impact
• 2-3 years’ experience as client facing technical support
• Experience in high tech customer support and in on-job support at
• Customer sites – an advantage
• Experience working with Point of Sale is an advantage
• Provide level 3 support for internal and external end users for PC, server, and mainframe application problems
• Defines deliverables, costs, benefits, and ROI information
• Provide support for bid defenses and proposals
• Interact with software vendors, Infrastructure services, and/or Applications Development to restore service and/or correct core problems
• Communicate IT issues to business units at various levels of seniority
• Manage and coordinate the implementation of internal, external and off-the-shelf business applications with all IT and business groups
• Coordinate validation activities related to the deployment of business applications
• Produce and assist training and communication programs
• Coordinate with internal and external service providers in the area of incident, problem, and change management, capacity planning and troubleshooting, representing the interests of supported business groups
• Manage and support vendor contracts to established service level agreements
• Work closely with customers to identify business requirements and opportunities in relation to IT systems and services
• Identify and assess technologies, skills, and resources required
• Maintain knowledge of the IT industry, analyze the abilities of tools and technologies and compare with the needs of the business, recommend potential solutions to managers within the business
• Support evaluations and procurement of new hardware
• Solid technical background and experience
• Possesses fine-tuned analytical skills and/or programming experience
• Relational database experience
• Demonstrate understanding of network concepts such as routing, switching, load balancing, firewalls, etc
• Ability to understand enterprise monitoring setup and configuration on tools such as Orion, Splunk, and AppDynamics
• System deployment/implementation expertise
• SQL experienced is preferred
• Possesses exemplary written and verbal skills
• Possesses leadership and mentoring skills
• Bachelor's degree in Information Management or business related fields preferred
• 5 years of hands-on Linux experience and demonstrated understanding of shell programming and scripting
• Recent experience working with ETL integration tool in an enterprise environment with a relational database backend
• 5-7 years business experience; or equivalent combination of education, training and experience
• 2+ years’ experience working in a customer-facing environment, either SaaS or Internet, in a 24x7x365 support role
• Report software bugs and be an advocate for product improvement using customer suggestions
• Represent Microsoft professionally in customer and partner onsite visits, where travel may be required
• Participate in planned team-wide shift rotations to cover business needs, including 24x7 On-Call responsibilities and extended (evening shift)
• Strong customer service, accurate and logical problem solving, and communication skills, plus the ability to work in a team environment
• The ability to read, modify, and troubleshoot HTML and CSS
• Familiarity with administering and customizing forums, blogs, image gallery setups, and more (think vBulletin, PHPBB, or Xenforo)
• Solution/customization knowledge in both CRM Online and CRM On-Premises (back to 2011 for legacy implementations)
• A solid understanding of IIS, troubleshooting website issues/HTTP responses, and modifying web.config settings
• Good knowledge of Microsoft SQL
• Excellent Communication Skills - spoken and written English (including technical writing)
• Passion for lifelong learning and personal and professional development
• Three or more year’s industry experience with Microsoft stack technologies
• Exposure and experience working with customers on Microsoft Cloud products such as Azure, Office 365, or Microsoft CRM is preferred but not required
• Offer quality support to the productions
• Participate in the design of tools
• Being able to estimate the work needed to accomplish tasks
• Evaluate risk and impact of decisions and changes proposed
• Be aware of the latest technological trends in the domain of online services for games and in web development in general
• Pythonprogramming
• C++programming
• Web programming (Django, angular.js, …)
• Databases (SQL et NoSQL)
• Realtime distributed systems, network programming
• Multithreading
• Have good skills at relations and communication
• Being autonomous, resourceful and pragmatic
• Quick at learning
• Bilingual (English, French)
• Excellent Communication Skills - spoken and written English (including technical writing). Passion for lifelong learning and personal and professional development
• Three or more year?s industry experience with Microsoft stack technologies
• Current Microsoft IT Certification preferred (Ex. MCSE, MCSA, MCSD, MCTS (Dynamics CRM) Exposure and experience working with customers on Microsoft Cloud products such as Azure, Office 365, or Microsoft CRM is preferred but not required
• End-to-end debugging of defect/issues in electronic hardware, unix computers, power cabling, network configuration
• Unix commands and basics of scripts (any scripting language)
• Broad knowledge of engineering systems - assembly and troubleshooting of computer and electronic components, network configuration
• Written technical communication (technical documentation, status updates)
• Self-directed - independent ability to assess priorities, solve problems, report on status and escalate as needed
• Think big - empower others to solve the problem by creating troubleshooting guides and debugging steps
• Experience managing a tech operations or support engineering ticket queue, prioritization and status reporting
• Bachelor's or Master's degree in engineering, science or relevant discipline
• Advanced unix scripting ability (any scripting language)
• You are a dabbler with electronic and electrical projects - you have a "workshop"
• Adapt and improve operations management systems and processes to accommodate rapid and increasing growth
• Participate in Agile sprints to evolve business processes and technologies
• Create and review documentation, design new standard operating procedures
• Excellent English language written and verbal communication skills to facilitate efficient and effective interaction with peers and customers
• Effective organizational skills to maintain a consistently high standard of operations in a busy environment
• BS/MS in Computer Science or equivalent combination of technical education and work experience
• 4+ years of support engineering, tech operations, or troubleshooting
• Proficient and Fluent in at least one scripting language. Should be able to write code, test and identify solution to the problem
• 2+ year of experience writing support operating procedures
• Experience defining and implementing operational policies
• Experience in automation of server-side operations
• Experience with monitoring systems health
• Experience with measuring and reporting systems health and status
• B.S. in Computer Science or a related field
• 2+ years overall development/technical support experience
• Object oriented development experience in C++ and/or Java
• Experience in UNIX/Linux operating system
• Other desired technical skills include Perl, Ruby, Python, Oracle SQL, AWS Technologies
• 1+ years overall development - Object oriented development experience in C++ and/or Java
• Other desired technical skills include Perl, Ruby, SQL
• Knowledge on distributed applications/enterprise applications is plus
• 1+ year industry experience in software development
• A technical background (BS/MS in Computer Science, Computer Engineering, or related discipline/experience)
• 9 months to 2 Yrs experience
• Ability to write complex SQL queries (ideally using Oracle, but not any database is fine)
• Ability to read and understand Java or C++ code (Perl is a plus)
• Understanding of OO design
• Ability to do scripting
• Strong understanding of data structures
• Strong understanding of support - tickets, monitoring, and metrics
• A passion towards problem-solving, Must be able to deal with ambiguity
• Must be able to think proactively
• Excellent English verbal/written communication skills
• 1 to 4 years overall development/technical support experience
• Experience working with relational databases, and distributed computing technologies
• Debugging and troubleshooting skills, with an enthusiastic attitude to support and resolve customer problems
• Other desired technical skills include Perl, Java, Oracle SQL
• Develop tools to aid operations and maintenance
• System and Support status reporting
• Ownership of one or more Digital products or components
• Work with Development teams for handing-off or taking over active support issues and creating a team specific knowledge base and skill set
• BS in Computer Science, Engineering or a related technical field
• 5+ years overall development/technical support experience
• Experience in Perl or shell scripts
• Ability to write intermediate level database queries. SQL skills
• Experience in a 24/7 production environment is a plus
• Prior experience with UNIX system administration is a plus
• BS degree or higher in Computer Science (or related program) with 5+ years of relevant experience
• Experience with large scale SQL systems
• Experience with large scale MapReduce systems
• Experience with ETL (Extract Tranform Load) and Data Warehousing systems
• Java or C++, Linux/Unix, Perl and UNIX tools
• Deep understanding of support processes and a track record
• Own the fleet management which includes estimating, load testing, scaling and de-scaling fleet to improve resource utilization
• Bachelors with 2-5 years' experience or a Masters with 1-year experience in Computer Science, Computer or Software Technology, Operations, or a related field
• One to three years of experience in supporting distributed software systems using operational metrics and analysis
• One to three years of experience in troubleshooting operating system (Unix/Linux) and distributed system issues
• Experience in one of the following: Ruby/Python/Scala/Java
• Experience in DevOps role or application development in distributed systems
• Knowledge about Mesos Architecture and HDFS is a plus
• 2+ year experience with real-time live-system responsibility
• 1 year experience using SQL and databases in a business environment
• Experience with a programming language
• Excited about data and analysis
• Enjoys taking a project and running with it
• Develop automation to support the business
• Build tools, publish metrics, and build dashboards to provide transparency to the business
• Be a champion for the customer: Insist on the highest standards, ensure our product is executed flawlessly
• Bachelor’s Degree in Computer Science or related field
• 3+ years professional experience in software development
• Computer Science fundamentals in object-oriented design, data structures, problem solving, and complexity analysis
• Proficiency in at least, one modern programming language such as Java and one scripting language
• Experience in communicating with users, other technical teams, and management to collect requirements, describe software product features, and technical designs
• Advanced troubleshooting, communication, prioritization, and analytical skills
• Strong knowledge of UNIX or Linux operating systems
• Relentless customer focus
• Bachelors degree in Computer Science or equivalent
• Experience with high throughput, multi-threaded systems
• Ruby or experience in another dynamic language (Python, Perl)
• Experience in SQL scripts or database administration
• Working experience with production-grade monitoring and alerting technologies
• Work on operations- and maintenance-driven coding projects (primarily in Ruby, shell scripts, or potentially Java) and web technologies
• Build systems to audit and measure reliability of Services
• Fine tune services to reduce latency, conduct operational readiness reviews and automate continuous delivery of software changes
• Maintain service level agreements, and build systems to support it
• Manage the health of a number of distributed specialized Linux server fleets and the software stacks that run on them
• Execute regular maintenance activities for services including outage handling, ticket resolution and root cause fixes
• 5+ years of overall software development/technical operations experience
• Ability to retain composure under stressful conditions, communicate effectively with a wide array of individuals at Amazon, and get the right things done
• B.S. Degree in Network Systems Administration, Computer Networks and Security, Telecommunications, Computer Science, or equivalent is mandatory
• Exposure to various routing technologies (Cisco, Juniper, etc)
• Exposure to Linux/Unix operating systems
• Must be able to work weekends and holidays(on a rota basis)
• Relocation required
• 1-3 years of experience in a Network Operations/Support role
• Applied knowledge and troubleshooting experience of OSPF, BGP, TCP, ARP and Ethernet Protocols
• Experience troubleshooting switching and routing platforms
• Experience troubleshooting layer 1 and 2 network problems
• Experience working with customers to diagnose a problem, and work toward resolution
• Understanding of ACLs – application, usage and troubleshooting
• Experience scripting with Python and/or Perl
• Need to be a highly motivated to learn
• Need to have strong written and verbal communication skills
• Ability to interact efficiently with peers and customers is required
• Ability to multitask effectively
• Strong logical thinking skills, with the ability to adapt as new information becomes available
• Effective prioritization and time management skills
• Understand high-level technical aspects of existing databases, ETL processes and reporting systems
• Provide support for incoming tickets, including extensive troubleshooting tasks
• Develop tools to aid operations and maintenance of the data and reporting platforms
• Customer notification, co-ordination and follow-up to maintain service level agreements
• Help Data Engineers, Business Intelligence Engineers and Business Analysts with debugging data quality issues
• BS/MS in Computer Science/Engineering or related discipline
• 2 to 5 years' experience in application development and/or data warehousing systems
• Ability to write complex SQL queries and ability to analyze/debug data
• Strong troubleshooting skills, particularly with large volume data
• A passion towards problem-solving
• Willing to work in 12x7 on-call support (on rotation basis)Support engineers troubleshoot, debug, evaluate and resolve operational issues and perform data engineering tasks
• Ability to script using Shell, Ruby, Perl etc
• 4+ years overall development/technical support experience
• Experience in C++, JAVA or Python
• Knowledge of the Windows & Linux operating systems
• Knowledge of Mac, Windows and Mobile based technologies
• Prior experience with system administration is a plus
• 4 years to 7 Yrs experience
• A passion towards problem-solving, Must be able to deal with ambiguity and process improvement
• Excellent English verbal/written communication skill
• Strong ownership, urgency, and drive to launch services
• Experience with high concurrency system scaling challenges, data modeling, XML processing, SOAP, REST
• Maniacal customer obsession
• Provide second line phone/email/fax consultation to independently debug complex product problems
• Provides systems/product training and intellectual property material
• Acts as a focal point for large account network problem resolution
• Typically reports to Mgr, Technical Services
• Applies known solutions to solve problems
• Business impact of this role is major
• Is a technical expert in at least one area
• Effectively utilizes complex lab setups to duplicate and solve problems
• Submits complete and correct DDTS reports in area of expertise
• Receives limited supervision
• Receives little instruction on routine work and general instruction on new assignments
• Provides guidance and mentoring to other engineers
• Translates team goals into own work assignment
• Is a technical expert in at least one area with excellent broad
• Effective planning, prioritization and organizing skills
• Drive for continuous learning, results orientation and teamwork
• Utilization of an increasing understanding of Cisco business strategies and drivers to guide activities
• Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 4-6 years related experience
• Ability to analyze, use and configure small, medium and large enterprise/SP networks
• In-depth Knowledge of the OSI Model, IOS-XR, CRS, GSR12K, ASR9k, MPLS, and OSPF are required
• Consultative communication skills
• Ability to work independently, as the position only receives minimal supervision with no instruction on routine work and general instruction on new assignments
• Ability to analyze, use and configure and troubleshoot medium and large enterprise/SP networks
• Idioms(Spanish and/or Portuguese is mandatory)
• Demonstrated leadership skills in small projects and teams
• The ideal candidate demonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge
• This is a great opportunity for someone with patience and an empathetic view of the customer to hone their skills and advance their career providing value to customers while working with an industry leader in networking technology
• 3+ years overall development / technical support experience
• Experience with support procedures and methodologies
• Strong understanding of x86/x64 hardware platforms and components
• Experience with large database driven websites and web technologies
• 1+ years scripting experience
• Experience with networkingSearch Jobs US
• Resolve or escalate client contacts by providing information and support or engaging the appropriate technical resources
• Write and maintain user documentation and learning resources
• Design and build basic tools and scripts that enhance customer experience
• Maintain ongoing analysis of client contacts and use this analysis to drive recommendations for strategic improvements
• Bachelor’s degree and 1-2 years of related experience
• Experience providing “customer-centric” technical customer service or user support
• Experience profiling data and researching possible data quality issues
• Knowledge of Java, Python or other OO Language
• Background in Security
• Experience designing and delivering technical training
• Experience in deployment and monitoring of large scale systems
• Provide 2nd Level Support to retail customers in Australia and New Zealand
• Monitor incident management queue
• Analyzes incidents to identify service restoration actions to be taken
• Graduate in Information Technology or relevant discipline
• Must have incident management, troubleshooting and resolution experience on retail products - ATM machines, Point of Sale system, Self-Service Machines, Kiosks, Scanners, Barcode reader machines etc
• Australian Citizens and PR holder need only apply
• One year prior working experience with Oracle products (or at least two years related experience without Oracle products)
• Experience with Oracle StorageTek tape products (SL8500, SL3000, SL150 libraries, T10000 and LTO tape drives, Virtual Storage Manager (VSM) and ACSLS software. Includes the capability of troubleshooting, diagnosis, and service delivery consultation on these storage products
• Ability to collaborate across multi-technology sectors and functional teams
• Language Skills: Brazilian Portuguese and Spanish
• Assist with the planning, resource allocation, and advance testing for large-scale events, such as AWS re:Invent and regional AWS Summits. You will use tools such as AWS CloudFormation to build out and execute tests to verify AWS capacity and lab environment stability in advance of the events
• Provide real-time support of lab environments. You will be responsible for pre-warming and launching anywhere from hundreds to thousands of student lab environments in advance of the start of an event, and will continue to monitor environment health and stability of both lab environments and the underlying AWS services they use as the day progresses
• Assist Curriculum Developers, Solutions Architects, and other Subject Matter Experts with the use of our curriculum publication tools
• Monitor and respond to issues with our suite of tools that support curriculum publication and deployment. You will use native AWS tools such as AWS CloudWatch to monitor the continued smooth operation of our Jenkins-based CI/CD system for curriculum publication. You will respond to issue tickets logged against this and other tools, and will create, test, and release fixes to production using tools such as Git, Jenkins, Python, and Windows PowerShell
• Assist in defining and prioritizing our backlog of outstanding feature requests for our internal tools to provide maximum value to multiple stakeholders throughout AWS
• Propose and implement new tools and technologies that simplify the publication, monitoring and maintenance of AWS training curriculum
• Five years or more experience in IT as a Systems Administrator, Software Developer or Software Engineer
• BS in Computer Science, Information Systems or related field, or equivalent experience
• Knowledge of one or more modern programming languages (e.g., Java, C#, Python, Ruby, PowerShell)
• Familiarity with the concepts of Continuous Integration and Continuous Deployment
• Demonstrated customer obsession
• A demonstrated ability to work cross-functionally with a diverse group of project stakeholders
• Some travel required (10-20%)
• Existing knowledge of foundational AWS technologies (Amazon EC2, Amazon S3, VPC, etc.)
• Basic knowledge of Continuous Integration/Continuous Deployment platforms, particularly Jenkins
• Familiarity with basic administration tasks for both Linux and Windows operating systems
• Knowledge of Agile software development methodologies and tools, particularly Scrum and Kanban
• For more information on AWS, please visit http://aws.amazon.com**
• Management of cabling team
• Management of infrastructure activities
• Management of cabling suppliers
• Management of specific projects in the fields of infrastructures and cabling
• 10 years minimum experience in the fields of Wireless infrastructures and cabling
• Knowledge of suppliers in these fields
• Knowledge of Nokia equipments
• Expert in Radio cabling
• Qualities expected : good aptitude for teamwork, organization, autonomy, participation and coordination of working groups, good relationship, aptitude to the team management
• Written and spoken competence in English is required
• Management of Protocols and radio tools
• Management of specific projects
• 10 years minimum experience in the field of wireless protocols tools and radio tools
• Knowledge of suppliers (Agilent, Spirent, Hytem...) and other industry suppliers
• Qualities expected : good aptitude for teamwork, organization, autonomy, participation and coordination of working groups, good relationships, good aptitude for team management
• 1) Technical evaluation and documentation of customer situation
• Holistic understanding of the customer situation including solution landscape, core business processes, interfaces, critical projects and top issues and the corresponding documentation in the SAP Solution Manager
• 2) Establish SAP Solution Manager as collaboration platform
• Establish SAP Solution Manager as a collaboration platform for developing and driving detailed engagement, service plans and action plans to safeguard the customer’s operation as well as implementation and upgrade projects
• 3) Management of risks and top issues
• Identification of technical risks and top issues. Definition of the corresponding action plan to manage the top issues, including actions for the customer, SAP partners, and all SAP departments
• Ensure resolution of issues and top issues according to engagement deliverables
• Delivery of MaxAttention engagements for projects and operations
• Delivering Application Lifecycle Management strategy plans for customers including the following Quality Management areas
• Quality Management for Implementation
• Analysis of system landscape and technical issues
• Technical Analysis of core business processes for all applications
• Testing and Tracing of business processes end-to-end
• Ensure test management is implemented according to SAP Standards
• Evaluation of the project plan
• Quality Management for Business Continuity
• Develop a “master plan” with customer for business continuity with customer according to SAP Best Practices
• Ensure setup and training of customer for Root Cause Analysis
• Drives establishment of system monitoring procedures as well as monitoring of business process and interfaces
• Provides support to manage data volumes to control business data growth
• Quality Management Business Process Improvement
• Identifies top issues of engagements at critical customers
• Analysis of core business processes for all applications
• Analysis of system and application operation
• Definition of action plan for optimization
• Drives implementation of business process monitoring and exception handling
• Quality Management for Protection of investment
• Develop/Validate master plan for IT-landscape strategy
• Develop/Validate master plan for TCO reduction including
• Problem Resolution: he/she is able to effectively resolve or drive resolution for problems that require the creation of new and innovative approaches
• Ability to manage Customer Solutions in top maintenance segment (level 1)
• Is able to manage enterprises of larger size and their solution landscape and contributes to the solution of critical customer issues
• Good understanding of the SAP technology and understanding of SAP Business Suite (Application)
• Experience as an AGS onsite service team lead, such as Solution Management Assessment, or as project manager for implementation projects
• Customer request handling for CORE Domain
• Tickets management
• PS Core or CS Core support experience
• Linux Knowledge
• MSS/MGW/HSS/HLR/BSC/BSS Integration experience
• Signaliing Protocols
• Monolithic and Layer NTW knowledge – 2G & 3G & 4G & 5G/PSTN
• Support IT teams with build, test, and certify of tools
• Assist with development of configuration an automation with SDDC environment and infrastructure auto-provisioning
• Manage and lead escalated support and problem resolution activities for system hardware, software, and/or operating systems; acting as L3 support
• Assist in the engineering and rollout of configuration tools
• Functional understanding of infrastructure architecture (network and hosting)
• Knowledge of VMMare/vRealize Product Suite
• Knowledge of infrastructure fault and performance monitoring best practices
• Problem-solver with a passion for technology; skilled in grasping the big picture, conceptualizing, developing, and implementing solutions, and partnering closely with business leaders and IT business interfaces
• Strong communication skills - comfortable presenting to all levels of management
• Provide remote technical product support for customer and distributor/re-seller IT staff for client and server-related technical product issues via phone, live chat, remote assistance software, and email
• Provide remote trouble-shooting support services for hardware issues for hardware
• Ensure support tickets are responded to in a timely manner and resolved in accordance to predefined company standards
• Accurately document collected data and customer interactions within the trouble-ticket system
• Perform root-cause analyses as needed for HIGH and CRITICAL issues documenting causal factors and recommending process improvements for issue resolution and prevention
• Research, resolve, respond to, and document appropriate customer inquiries, as requested
• Escalate or re-assign issues as needed to appropriate resources (Engineering, Professional Services) for resolution
• Solve non-standard issues that may require analytical and conceptual thinking
• Provide clear and concise instructions and resolutions both verbally and in writing to customers
• Create and modify product and process troubleshooting documents
• Initiate and lead meetings as needed with customers and internal resources
• Continuously strive to increase the effectiveness and efficiency of the Customer Support department, from improvements to each function, as well as coordination and communication between all departments
• Improve customer service quality through monitoring and analyzing service-quality metrics and evaluating, recommending and implementing changes to existing processes
• Work with Marketing and Product Management teams to communicate product information (releases, new features, etc.) to customers and other external parties (e.g., prospects)
• College degree or equivalent experience with technical software support and maintenance service delivery required
• Superior communication skills, both oral and written; must have the ability to convey technical issues and material to non-technical audience
• Minimum of 3 years' experience in technical customer service or software implementation
• Resourceful and able to work independently
• Demonstrate exceptional customer service and customer focus for both internal and external customers to foster a high degree of end user satisfaction through timely delivery of quality service
• Work well under pressure with the ability to be patient and display empathy with the customer
• Must work well in a team oriented/collaborative environment
• Proficient with Microsoft Office to include Word, Excel and PowerPoint
• Demonstrate solid time management, communication, decision making, human relations, organizational skills and ability to set and manage priorities in a results-oriented way
• Willingness to be on-call during weekends and evenings
• Ability to meet standards for ticket system management and documentation responsibilities
• Demonstrate the ability to prioritize workload, and adapt to new processes and procedures in a fast paced environment with progressively less oversight
• Understanding of AWS technologies (aws.amazon.com)
• Understanding & experience of managing and monitoring large scale disk sub-systems
• For more information on Amazon Web Services, please visit http://aws.amazon.com.**
• 4 years+ of SQL Administration and Database Experience
• 2 years+ of Support Engineer experience
• Fluent in Spanish or Portuguese and English
• Knowledge about OMS (1200 and 1600)
• Knowledge about new SPO versions (1400 family)
• Good understanding about Ethernet over SDH
• Good understanding about Ethernet L1, L2, VLAN, bridges and switches
• Good understanding about MPLS-TP and VPN services
• Knowledge about how to operate the Management System SO-EM (Linux basic level)
• Knowledge about legacy products SDH MDRS (Marconi LH radios )
• Good understanding about Ethernet over PDH
• Strong knowledge about new products MINI-LINK (LH, CN 500, SP200 y SP300)
• Solaris Volume Manager (SVM)
• Veritas Cluster
• IP Networking/Tracing
• EMC disk arrays
• BSCS or Billing system
• Ix Collections
• Charging System nodes and solution Knowledge
• EMM/OLM knowledge
• Signalling Protocols
• Understanding of Telco and ITC business
• Proven ability to operate in extreme high pressure situations, successfully handle multiple competing priorities and possess a high level of discipline while displaying a high degree of flexibility and professionalism
• Must be willing to work in a fast paced and growing environment where some travel maybe required
• Bachelor’s degree in Computer Science, Computer Engineering or related field
• Experience working with and managing mobile devices
• Experience with EAM and/or Asset management
• Experience with Purchase order creation
• Experience with Inventory management
• Bachelor’s degree in Computer science or IT related field
• Experience working with and managing Android/Fire OS devices
• Microsoft MCSE, MCITP Systems Administrator (Active Directory)
• Strong troubleshooting skills of very complex systems
• 5+ years experience in a technical support, system engineering or software engineering
• Understanding of Web services and cloud architectures (web servers, load balancers, DNS, routing, web requests, networking)
• Sharp analytical abilities
• Masters degree in computer science, Computer Engineering, Electrical Engineering or related field
• Exceptional customer relationship skills including the ability to discover the true requirements, underlying feature requests, recommend alternative technical and business approaches
• MCC core member runs the Mission Control Center to support the front office team, Delivery Execution or CoE (Experts), to provide high-quality support services in the framework of Premium Engagements and Enterprise Support for our customers
• Role Type in MCC Core team
• Experience in working with SAP Backoffice functions, such as the Message Solving Organization, Development and the DBS Mission Control Center
• Train and coach for Front Office team (Technical Quality Manager), CoE Engineers
• Japanese: Fluent
• English: Business Level
• Ensure that assigned infrastructure is configured, installed, tested and operational according to business requirements
• Identify the root cause of incidents, events and problems taking take full ownership for managing the incident, event or problem to resolution
• Develop a workaround plan and ensure the implementation of a resolution and recovery
• Demonstrate problem analysis and solution formulation skills
• Demonstrate the ability to explain procedures to technical and non-technical audiences in a concise and clear manner
• Good knowledge of CITRIX experience/skills (XEN, virutalisation) and Linux/aix is required
• CCNA (CCNP is a plus but not required)
• Good Global Microsoft skills
• Scripting skills is a plus (python, perl, php …)
• Able to work in a support team , with incident and change management focus
• French and English is mandatory
• 2-3 years’ experience
• ACSP (Apple Certified Support Professional) / ACMT (Apple Certified Mac Technician) Preferred or equivalent experience
• 2+ years IT work experience preferred in a corporate support environment
• Demonstrated expertise of Microsoft Windows Operating Systems, Apple Operating Systems, and Microsoft Office products. Candidate should have the ability to install, configure and troubleshoot each operating system
• Troubleshoot and repair hardware and software on Apple & Windows desktops, laptops and peripherals
• Perform imaging / re-imaging end user Apple / Windows desktop and laptop machines
• Knowledge of Windows mobile client devices, and Apple iOS products a plus
• Knowledge of security and antivirus software
• Windows Scripting Host (WSH), PERL, VBS or other scripting languages a plus
• Ability to perform general computer hardware maintenance (CD-ROM replacement, CPU replacement, Motherboard replacement, Laptop LCD replacement, etc.)
• Mandatory ability to communicate effectively with management, peers, and customers, via email, phone and in face to face situations (written and verbal)
• Ability to work both independently and within a team environment
• Ability to travel to setup hardware, and troubleshoot issues at other local Oracle offices (up to 25% of time)
• Analyze consistent or repetitve issues or problems, develop creative solutions and assess risks / benefits; develop strategies for resolving identified issues and how to prevent future occurrences
• Document supported systems and application procedures and processes
• Stay in touch with technology changes and our client's operating environment changes. Our goal is to assess potential impact to supported systems and applications and to proactively look for opportunities to improve service
• 2+ years of Linux/Unix experience
• High technical aptitude with excellent written and oral communications skills
• Experience deep diving technical issues, both hardware and software
• Ability to find automation opportunities
• Experience working in a mission critical, operations support environment
• Understanding of networking concepts such as DNS, DHCP, HTTP, SSL, OSI Model, and TCP/IP
• Ability to develop & update team facing and customer facing documentation in a clear & concise manner
• Passion for process improvement and customer service
• Excellent troubleshooting experience
• An understanding in scripting (Python/Perl/Ruby or equivalent)
• An understanding of database technologies
• An understanding of version control (Git/SVN or equivalent)
• An understanding of performance tuning
• 3-5 years of Application Support experience in a retail/corporate environment in a 3rd-level support capacity
• Nagios/Splunk (network monitoring to proactively identify and resolve problems)
• SQL (querying, table joins)
• 5+ years supporting applications in a retail or corporate environment in a 3rd-level application support capacity
• Experience supporting integrated systems and devices with disparate back ends and vendors using services / data feeds
• Bias for getting things done, overcoming obstacles, taking ownership of difficult problems, conducting critical but constructive discussion, keeping a positive attitude
• Independent worker with excellent time management skills
• Logical thinker/problem solver who is self-motivated and a strong contributor within a team
• Ability to communicate effectively and troubleshoot issues across multiple departments and work closely with external vendors and internal business partners to manage applications through various test and production environments
• Customer-focused; analytical; thorough; and have excellent skills in troubleshooting and in problem-solving, and in oral and written communications, with the ability to prepare accurate and detailed documentation
• Experienced in creating dashboard and summary reports in Excel or other reporting tools - required
• Strong experience performing root-cause analysis - required
• Desired skills - strong working knowledge of
• BS degree in Computer Science and 2+ years of industry experience developing large scale distributed software systems
• Solid proficiency with an OO language (Java or C++) and design patterns
• Strong knowledge of data structures, algorithms
• Knowledge in SQL, XML, and Web services are a plus
• Demonstrated ability to achieve stretch goals in a highly innovative and fast-paced environment
• Learn new technologies quickly to solve problems
• Creating and building elegant solutions for complex problems
• BS in Computer Science or equivalent combination of technical education and experience
• Excellent written and verbal communication skills, with a track record of working effectively with Development Engineers, Engineering Managers, peers and other functions
• Highly motivated to solve problems efficiently
• Ability to build and maintain strong working relationships with peers, managers and partner teams
• Experience in Linux is a plus
• Conduct monitoring and troubleshooting of Unix/Linux systems running AWS Identity and Access software
• Deploy new or scale existing systems and software using automated build and deployment tools
• 1+ years of experience in operating systems administration or software development
• 1+ year experience with support procedures and methodologies for production computing environments
• Systems Administration in a Linux/Unix environment
• Able to prioritize and perform in complex, fast-paced situations
• A Degree in Computer Science or related field, relevant certifications, or 3+ years relevant work experience
• Proficiency in all aspects of system administration of Microsoft Windows technologies to deploy and maintain infrastructure services in our enterprise with an emphasis on the platforms listed above
• Ability to understand and manipulate common scripting languages such as PowerShell, VBScript and Perl
• 2+ years supporting Microsoft Active Directory in an Enterprise Environment
• 1+ years supporting Microsoft Exchange or other Collaboration Suite (1,000 users or more)
• Clear, professional communication skills able to contribute to team discussions, knowing when to contribute, when to listen, and when to ask questions
• 1+ years Administrating Linux-based systems
• Strong leadership skills and a successful track record of driving issues to resolution
• Provide support of our incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple product lines
• Work on operations and maintenance driven coding projects, primarily in Python or shell scripts, web technologies, with the potential for Java based projects
• Experience in any scripting language
• Understanding of XML/SOAP, web services, workflow modeling, web application development, and industry-standard commerce systems
• 3 Yrs to 6 years experience
• Ability to do scripting (any one of Shell, Ruby, Perl, Python etc.). Python is preferable
• Familiarity with programming languages Java or C++ or C
• Experience working on distributed applications/enterprise applications is plus
• Provide direct technical assistance to customers via phone and email
• Create internal/external content for SuccessFactors knowledge base
• Develop strong working relationships with cross-functional teams within SuccessFactors /SAP
• Must be available for weekend or evening support as required
• Ideal candidate would have either SF experience, HCM, LMS, technical skills, or support experience
• It is desired that candidates have a working knowledge of one or more of the following concepts/technologies
• 3-5 Years working with a web-based software solution (SuccessFactors Solutions preferred)
• Bachelor’s Degree with a technical discipline or a minimum of 3-5 years of experience in Support, Software Development, IT, or Quality Assurance
• Recent graduate in Computer Engineering (other Technology or Scientific degrees with understanding of programming languages might be also considered)
• Web programming skills (HTML5, JavaScript…)
• Fluent in English (oral and writing), German is desirable
• Customer service oriented person
• Analytic thinking, problem solving and communication skills
• Working experience is not required
• Develop a trusted relationship with key stakeholders and decision makers, understanding and responding to customer needs, and tracking account activity
• Understand key elements of the customer’s environment
• Act as an escalation point and advocate for critical customer issues, collaborating with other departments as needed
• Facilitate meetings effectively, setting clear goals and expectations, and documenting discussions and next steps
• Align Enterprise Support and Preferred Care offerings to customer business strategy and goals
• Facilitate customer meetings and reviews, including quarterly feature reviews, and annual Health Check presentations
• Engage cross-functional resources both internally and with customer organizations to align on problem solving activities
• Assist in knowledge transfer between customer and internal teams
• Effectively manage time, workload and shifting priorities
• Provide occasional off-hours support with key projects and go-lives
• Communicate effectively with customers both verbally and in writing
• Seek out and embrace feedback, take on challenging assignments to improve skills, keep knowledge and skills up-to-date and turn mistakes into learning opportunities
• Meet customer expectations by anticipating and helping in the resolution of their issues
• Monitor customer interaction workspaces for customer feedback and opportunities for response
• Review, document and track customer top issues
• Collaborate with internal teams by providing important customer feedback, process-improvement suggestions, troubleshooting tips etc
• Monitor quality of work and identify opportunities for continual improvement
• Up to 30% travel on-site presence
• Customer orientation and focus on quality, as well as skills to interact/collaborate with customer IT and LOB decision makers
• Ability to communicate effectively with individuals at all levels, internally and externally, with appropriate discretion where required
• Excellent communication & presentation (soft) skills
• Excellent German and English language skills, written and verbal are required. Additional languages are an advantage
• Ability to lead requirements-gathering sessions
• Ability to learn and assimilate information quickly
• Ability to deliver results under pressure, work independently, and take ownership of assigned tasks (pro-active driver, results-oriented, pragmatic)
• Project Management experience is an advantage
• An understanding of IT landscapes and lifecycles with a specific focus on SAP Solutions during transitions, implementations and operations phases for cloud, standalone or Hybrid (e.g. Cloud and On-premise)
• Knowledge of the SAP Enterprise Support and the included service offerings such as SAP Enterprise Support Academy, SAP Enterprise Support Value Maps and SAP Solution Manager is an advantage
• Knowledge of SAP Success Factors is an advantage
• Intercultural sensitivity: SAP Enterprise Support and SAP Preferred Care are global support offerings and interaction with customers worldwide is required
• Enthusiast, strong work ethic and a positive attitude
• Graduate with a Bachelor or Honours Degree in IT/Computer Science/Physics/Mathematics/Engineering/Business with IT or equivalent
• 2-4+ years’ working experience with proven ability in a customer-facing role to work with dedicated customers on project and senior management level
• Experience and/or acumen of the following technologies and solutions
• Cloud, databases, server applications, infrastructure architecture, Internet technologies, web servers and web proxy servers experience, enterprise software solutions &/or business application software (specifically HCM knowledge would be beneficial for this role)
• Of great advantage are ASP, SaaS, XML, IT networking, SSO, APIs, Connectors experience
• Proven record in managing issues, scope, and quality while bringing areas of responsibility and tasks to successful completion within the time requirements
• Experience in working in global / virtual teams is an advantage
• Experience in transferring knowledge to others (coaching & mentoring)
• Analyze the incident, research solutions and provide solid answers easily understood by customers
• Develop technical solutions to be posted to both internal and external knowledge base
• Liaising with Development & Field Teams to identify bugs and missing product functionality for future releases
• Liaising with product management to identify and report bugs
• Act as a liaison between our Product Management and Engineering teams
• Collaborate with other employees by providing important customer feedback, process‐improvement suggestions, new troubleshooting tips and other actions that involve improving our product
• Bachelor’s Degree in Computer Science, Information Technology, Business Information Systems or a related field
• 3+ years of relevant related experience essential
• Fluency in English essential and 2nd European language preferred
• Familiarity with general IT concepts
• Solid understanding of Internet technologies
• Preferred (but not explicitly required)
• Support the sales team post implementation with upgrades and technical requests
• Respond to end user requests for technical support
• Troubleshoot and resolve application issues related to IT users and services
• Develop workarounds to existing product lines when applicable
• Document processes and procedures as developed and/or required
• Update and maintain project issues list, prioritize issues
• Stay up to date with new products and features that are released
• Provide Material for technical documentation
• Service Platform Operations and Support: design; build out; health monitoring, metrics and upgrades
• Comfortable with installing, configuring and testing software packages in a MS Windows environment
• Application configuration and monitoring
• Knowledge of Postgres and/or Cassandra Database and Schema Management
• High Level Understanding of IP Networking
• Works directly with customers
• Participate in weekend rotation and shifts
• Participates in initiatives that improve overall product and documentation quality
• Participates in product/platform testing
• Drives improvements in product quality
• Participates in Beta programs
• Serves as Situation Manager on highly sensitive proactive and reactive
• Support the workstations and diagnostic utilities used to process Servers, PC’s, Laptop, Routers, Switches, etc. throughout the Config Center
• Support production technicians with troubleshooting as well as technical education when appropriate
• Process first-pass advanced technical production orders known as ‘prototypes’ or ’first article builds&#8217
• Design custom asset tags using various labeling applications and databases
• Research and resolve technical and other compatibility issues associated with hardware and software
• Document work instructions and other documentation to support the integration process
• Develop and support processes designed to streamline the configuration of technology products
• Utilize 3rd party imaging clients/programs to Image hard drives, servers, PCs, Laptops, thin clients, handheld/mobile devices, etc
• Support Microsoft WIM images, PXE, WinPE and Microsoft SCCM or MDT technologies
• Train associates on integration procedures when necessary
• Promote safety by identifying and promoting potential safety risks and providing recognition
• Participate in regular housekeeping initiatives and daily cleaning maintenance
• Answer questions from customers and prospective customers about the features and capabilities of our capabilities
• 1) Entry level or 1+ years experience working as a web developer with Java and front end technologies (HTML, CSS, JavaScript, JQuery). If they do not have all of these or have experience with a different language, they need to be eager to learn and demonstrate the ability to pick things up quickly. They do not mind grooming someone into the role
• 2) Must have Customer service mentality. They will be resolving issues and dealing with customers on a daily basis so their communication and customer service skills are very important. The hiring manager looks for candidates that may have done tutoring or community service on their resume
• 3) Cultural Fit. They need to be able to work in an open plan office where they are collaborating and constantly bouncing ideas of the team. They also need to be resourceful and know who to go to in order to solve problems
• Solve technical questions from clients via support ticketing system
• Build and release custom functionality to solve client issues
• Travel occasionally to client locations to provide services on-site
• Work in an international environment
• Analyze and Troubleshoot reported issues/errors
• Be Additional Owner on and Learn from other Senior Support Engineers HIGH and CRITICAL cases & conference calls
• Engage in technical and tactical discussions with Senior & Principal Support Engineers about how to approach technical problems
• Monitor the queue for your product and handle triage of new cases and maintain adherence to our SLAs
• Manage/monitor high-severity issues and escalations within your team to assure focus remains on the highest priority issues and keep management informed of any potential problems
• Contribute to, and challenge, management initiatives
• Actively contribute knowledge objects
• Superior troubleshooting skills and demonstrated ability to quickly resolve complex technical issues involving any or all of the below aspects
• Basis Administration Skills
• Upgrade and installation of solution manager is additional advantage
• Maintaining profile parameters & license installation
• Basic knowledge of UNIX and Sybase
• Client copy exposure
• Scheduling and Monitor Background jobs
• 3+ years work experience running and supporting complex IT production systems is required
• Min. 2 years hands-on Solution Manager experience
• ABAP/Basis Skillset is plus
• Experience in System Administration / Support
• Administration skills in the SAP Basis area
• HANA Admin &Troubleshooting skills are a plus
• Graduate or Master Degree in Computer or Electronics & Communication Engineering / Computer science / Information Technology systems/ Computer applications / IT Business Systems or equivalent
• Technical exposure in one of Database (Oracle/DB2/SQL Server/MaxDB ) is preferred
• Experience in Troubleshooting and training deliveries
• Good communication project management skills and exposure to quality process frameworks
• Experience in communication with customers and managing expectations
• Proactive in learning and highly self-motivated
• Good team player and ability to lead a team (distributed) on projects
• Knowledge of enterprise-level applications and understanding of Global Delivery model
• Flexibility to travel is a must
• Responsibilities, success factors and competencies can include the following, but may be customized due to regional or business need
• Key Responsibilities: 1. Incident Solving 2. Additional Tasks
• Basic understanding IT
• Basic understanding of core business processes (hereunder HR processes)
• Bachelor or Master Degree in Natural Science, Technology, Business or equivalent work experience in related field preferred
• ABAP development skills
• Basic understanding of SAP HANA technology
• Basic knowledge of OS and DB Administration
• Exceptional Communication Skills
• Min. 2 years hands-on Solution Manager Implementation experience
• 40 % - 60 %
• High written and oral communication skills in English
• Strong interpersonal communication skills
• Experienced with Unix/Linux platforms
• Experienced with Enterprise solutions / products
• Experienced with one of the following Databases – Oracle, Postgres, Sybase MSSQL
• 1-2 years of experience with customer support organizations - advantage
• Experienced with Customer issues lifecycle tools - advantage
• Experienced with support debugging tools and logs reading – Advantage
• Experienced with Win platform – Advantage
• MaxAttention,
• Active Embedded,
• Enterprise Support
• For Application Process Design and Implementation
• Define customer process model and execute discovery workshop
• Implement, test, train applications and processes
• Optimize business processes
• For Integration and Development (including Validation)
• Take care of the integration topics like user integration, system integration and process integration
• Ensure data consistency, performance and exception management
• For Architecture and Infrastructure
• Define technical architecture, landscape and underlying infrastructure
• Provide a detailed architecture blueprint as basis for the other work streams (like General Basis Support)
• For General Basis Support
• Application Lifecycle Management
• Setup the project and production landscape
• For Data Migration
• For RunSAP Like a Factory / Transition to Operations
• Define the customer target operational model
• Design and implement application lifecycle management
• Integrate new business solutions or technical components into operation
• Setup or optimize operation control center
• For System Landscape Optimization (Landscape Transformation Management, SAP LT based projects,
• Participates in internal projects driven by internal requirements
• Trains and coaches other CoE Engineers
• Industry and business processes
• Programming skills for ABAP, Java, C++
• Upgrade downtime minimization
• Performs and leads overall analysis of situation at key accounts
• Identifies top issues in key account engagements
• Leads analysis of system landscape and technical issues
• Leads analysis of core business processes for all applications
• Leads analysis of system and application operation
• Delivery functional or technical tasks in MaxAttention projects
• Co-operates with the Focus Technical Quality Manager (TQM) to answer difficult functional or technical questions and executes concrete tasks
• Delivery Onsite & Remote services for MaxAttention, Active Embedded and Mission Critical
• Delivers Expert Guided Implementation
• Actively provides customer feedback to development based on delivery
• Analysis of functional gaps in ICC and developments to close gaps
• Implements specific best practice operations scenarios
• Develops trainings, specifications and documentation
• Ensures that services and documentation are available and up-to-date for the respective area of expertise
• Takes over development tasks in projects or service development
• Delivers root cause analysis, provides solutions, and delivers services for specific fields / areas
• Functional responsibility for specialist technical area
• Drives knowledge transfer within specialist focus area
• Engagement Support
• Understands customer requirements and coaches Embedded Support for planning single support services including identification of the needed skills and the size of the delivery ( for MaxAttention and Active Embedded customers)
• Contributes to the achievement of our COE quality and efficiency targets (including focus on remote share, QA of service delivery, reporting)
• Develops trainings, specifications and documentation; ensuring that the documentation is up-to-date for the respective area of expertise
• Executes customer development in context of ICC
• Understand and develop assigned request from project
• Responsibility for implementation according SAP product & support standards
• Experience in working with SAP Backoffice functions, such as the Message Solving Organization, Development and the Mission Control Center
• A minimum of 1 years of technical support experience is required
• The ability to program to solve problems and automate repetitive tasks in a common scripting or programming language such as Python, Perl, Java, or Ruby
• Deep knowledge of the Linux operating system
• Understanding of Identity Systems such as LDAP, Active Directory
• Should be genuinely excited about technology, have a strong interest in learning about and playing with the latest technologies. Must be a self-starter and motivated
• Participate in all phases of the development of a large distributed system: providing hardware, manageability, operability and performance perspectives
• Develop system management scripts/tools to automate operational tasks
• Monitor the health of the fleet, automating system health, maintenance tasks, and reporting systems as needed
• Troubleshoot, perform various system maintenance tasks (your hands get dirty here) and participate in on-call rotation
• 4+ years experience building scripts, tooling, and automation for large-scale computing environments
• Experience with and strong working knowledge of Linux and associated Linux tools/languages
• Knowledge of TCP/IP and networking protocols such as HTTP and DNS
• Ensure timely, high quality communication
• Document service into the provided CRM tool. All documentation to be done in English language
• Deep technical knowledge in SQL Server 2008 or newer version
• Solid knowledge in T-SQL language
• Experience in capacity planning and sizing SQL Server environments
• Experience in high availability configurations with Failover Clustering
• Advanced troubleshooting techniques
• Coordinates actions of others as necessary to assist with analysis and resolution actions for problems and Known Errors
• Monitors progress on the resolution of Known Errors and advises 2nd Level support staff on the best available Work-Around for Incidents related to unresolved Problems/Known Errors
• Assists with the handling of major Incidents and identifying the root Create problem records and perform root cause analysis
• Escalates issues for resolution, to avoid reoccurrence or close problem
• Knowledge of Storeline POS Solution
• Experience in supporting major retail customers
• Excellent technical understanding of SQL
• Excellent technical understanding of VM Environments and tools
• Experience with Windows / Linux OS
• Skills for scripting in Kix, Java, C+ etc
• Ability to read and understand code across multiple platforms
• Degree in IT or related discipline
• BA/BS in engineering or related fields or 3+ years of relevant work experience
• Knowledge of network and web related protocols (e.g. TCP/IP, UDP, IPSEC, HTTP, HTTPS, routing protocols)
• Experience in one of the following: Systems Administration, Networking, or Telephony Systems
• Working knowledge of Amazon Web Services
• A strong desire to learn new technologies
• Expert knowledge in one of the following:Systems Administration, Networking, or Telephony Systems
• Experience in one of the following:Systems Administration, Networking, or Telephony Systems
• Respond to and resolve inquiries forwarded to the Brand Protection and Gating team by tier 1 & 2 Seller Support associates and other internal Amazon stakeholders
• Drive the creation of standard operating procedures to drive knowledge transfer to tier 1 & 2 support
• Monitor the system health, troubleshoot anomalies, and handle infrastructure work for our distributed services
• Take on medium-sized coding tasks to build tools that help diagnose system issues and automate their resolution
• Implement gating changes in cooperation with the development team
• B.S. in Computer Science or a related field (Engineering, Mathematics, etc.)
• Strong knowledge of at least one interpreted/scripting language (e.g., PHP, Ruby, Python, Perl, Shell) and good knowledge of at least one compiled object-oriented language (e.g., Java, C#, C++)
• Strong knowledge of the Linux operating system
• Excellent English language written and verbal communication skills
• Experience working with web services
• Experience in technical customer support
• Experience working in a fast-moving team environment and ability to juggle many tasks and projects
• 1+ years experience in a product development environment
• Knowledge of microcontroller-based firmware design and development
• Debugging and troubleshooting ability
• Experience writing firmware under an embedded OS or real time scheduler
• Experience working with device driver and associated hardware such as timers, DMA, A/D converter, comparator, UART, I2C, SPI, or LCD
• Solid background in CS and be knowledgeable about basic EE
• Bachelor degree in Computer Science or Engineering, advanced degree preferred
• Signal processing programming with MATLAB
• Knowledge of sensors
• Worked in R&D environment regulated by FDA, CE and FCC bodies and familiar with process and safety standards required for medical device development (ISO 13485, IEC 60601) or equivalent
• MINIMUM 3 years software development experience
• Bachelor's Degree and/or Master's degree in Computer Science
• Proficiency in, at least, one modern programming language such as C, C++, Java, or Perl
• Experience with large scale security, enterprise and web preferred
• Working knowledge of major security protocols (e.g. ssh, Kerberos, TLS, etc.)
• Familiarity with cloud computing concepts and experience working in AWS
• Track, coordinate and solve the java application platform tool chain related 3rd level support cases
• Understand in depth complex technical issues, suggest workarounds and engage with the developers
• Create and maintain internal documentation such as knowledge base, user guides, etc
• Proactively share findings, bugs and ideas to improve and optimize the tool suite with team members
• Collaboration and communication with internal providers and offshore partners
• BA/BS in Computer Science, Electrical Engineering or related field of study and 2 years industry experience in a software technology position OR relevant technical Master’s Degree and 2 years relevant industry experience; prior development experience is preferred
• 1 year of programming and/or support experience with Java based enterprise software product
• 1 years Unix and Windows administration and debugging experience
• Proficient in the following area
• Provide guidance and assistance to partners and customers with implementation, integration and customization of the TIBCO Spotfire products, and with the use of the TIBCO Spotfire API’s
• Provide email/WebEx/phone consultation to troubleshoot, debug and solve customer issues, with special focus on questions/issues/errors related to custom development
• Write code examples and best practice guides related to API development and publish in the TIBCO Community and knowledge base
• Bachelor's Degree in Computer Engineering or 1+ years relevant experience
• Knowledge of computer networks with ability to troubleshoot such networks (transport protocols, routing protocols, firewalls, load balancing, VPN solutions, etc.)
• IT Security and data encryption fundamentals
• Experience with scripting languages (Python/Perl/Ruby or equivalent)
• Understanding of database technologies
• Understanding of version control (GIT/SVN or equivalent)
• Comfortability with medium to large, complex project scopes and ambiguous details within work environment
• Network certification (JNCIA, CCNA or higher) or equivalent networking experience
• Resolve inquiries forwarded to our team by tier 1 & 2 seller support associates and other Amazon-internal stakeholders
• Drive the creation of Standard Operation Procedures to drive knowledge transfer to tier 1 & 2 support
• Monitor the system health, troubleshoot anomalies, and handle infrastructure work for our large distributed services
• B.S. in Computer Science or a related field (Engineering, Math, etc.)
• Primary party responsible for ticket-based, operational activities related to Active Directory and Microsoft Exchange
• Will have direct responsibility for the completion of operational obligations and project goals such as (not exhaustive)
• Active Directory objects maintenance
• Exchange object maintenance
• File/Shared Workgroup creation, maintenance, permission-ing and quota management
• Utilizing S3/Identity Management web tools for account maintenance
• End User operational support via email and phone contact
• Incident and Problem management, including RCAs
• Documentation review and maintenance
• Monitoring / Reporting / Audit responsibilities
• Interaction with the client or cross-functional infrastructure teams as required
• Disaster Recovery testing support
• Proven troubleshooting skills and ability to understand complex relationships between components of multi-tiered and distributed systems related to directory services
• Experience in a user-focused operational-support environment
• Minimum 1 year experience in an Windows Active Directory operational work environment
• Bachelor's degree (B.S./B.A.) in Computer Science, Business Information Systems, or related field (or comparable work experience) is desired
• Available for overtime
• Available for on-call and holiday coverage support (rotational)
• Location Webster, NY
• Are a strong, confident, and exacting writer
• Know and have used software automation, ideally Puppet/Chef or have been a Unix &/or Linux SysAdmin,working directly or very closely with DevOps
• Can work a variety of different shifts based on customer commitments
• Participate in an "on call" rotation
• Have a technical degree or equivalent experience
• Emerging Puppet technologies such as HA, VRX, and more
• Fluency in other European language is a plus
• 2 years plus of distributed system management experience
• Experience with massive-scale distributed systems
• Knowledge of TCP/IP networking, architecture, and core technologies (such as DNS, DHCP, HTTP, Routing, VPN)
• 1 year plus of development of systems management and administration automation in Perl, Python, Ruby, or Java
• Responsible for designing solutions to vehicle issues and gaining customer / regulatory approval for changes in train design
• Lead in the development of documented engineering procedures, practices and policies
• Assist in optimising the Company’s maintenance regime and in the development of best European / World Class maintenance practice in support of current and future contracts
• Assist maintenance with in-depth faults, passing on fault finding skills and the use of schematics on rolling stock assets
• Assist in the co-ordination of continuous improvement programmes to improve fleet reliability and ensure contractual requirements are achieved and exceeded
• Responsible for liaising with other Hitachi departments in the investigation of maintenance and safety defects and ensuring compliance with UK legislative requirements
• To liaise with Procurement / Maintenance Team members during the assessment and approval of new/changed material and suppliers to ensure that Maintenance, H & S and environmental needs are adequately identified / addressed
• Work closely with the Performance Engineer to identify and address the root cause of defects and to ascertain the extent of problems arising
• To confirm that rolling stock assets comply with operational specifications by the use of engineering processes and techniques
• To modify or manufacture rolling stock components by material or processes
• Liaison with Hitachi and external personnel as required to complete the duties of the post
• Join the rostered list of On Call Support Engineers; this will be a permanent responsibility for the duration of the appointment as Support Engineer
• Develop professionally and support good working relationships
• Learn new skills in accordance with Hitachi’s business demands as required
• Assist as required by instruction of the Engineering Manager
• HND in an engineering discipline or equivalent qualified engineer
• Previous experience in product improvement and reliability engineering on UK rolling stock
• Membership of a recognised accredited engineering body
• Provide advanced technical support via telephone, email and customer site visits to external and internal customers
• Provide efficient, high quality technical support services to ensure timely response to queries, resolution of problems, and reporting/escalation of unresolved issues
• Research, analyze, document and manage resolutions to technical, operational and implementation issues related to Nuance products and their supporting technologies and infrastructures
• Must be capable of establishing and documenting processes, policies and procedures; producing high quality technical documentation to be included within newsletters, public/private knowledge base systems, product manuals, etc
• Ability to recognize trends and patterns between diverse service request descriptions and foresee future problems
• Sufficient knowledge of IT operations, responsibilities, workflow processes, and procedures to resolve most inquiries independently
• Facilitate customer conference calls and manage the resolution of critical customer account issues
• Act as cross functional program team representative; gathering and disseminating information to and from product development and engineering teams
• Mentor technical and field services personnel, customer IT technical staff when needed
• Availability for 24x7x365 staffing assignments, on-call pager rotation and travel (minimal) as required
• Experience with the implementation and support of Radiology Information Systems (RIS) and/or Picture Archiving and Communications Systems (PACS)
• MS Windows client-server proficient
• Must possess experience in the installation, configuration, management and performance monitoring of Microsoft Windows based applications and components
• Experience with PowerScribe, RadWhere, and/or PowerScribe 360 products is highly desired and these candidates will be given preferential consideration
• 5 to 10 years of experience in Linux system administration, monitoring, hardware failure diagnosis/root cause analysis, firmware updates, software package and repository management
• 5+ years of experience in creating software/scripts to automate tasks and systems with some of the following programming languages: bash, perl, ruby, python, C, etc..
• 5+ years of experience in Unix troubleshooting in order to identify hardware or system failures
• 3 to 5 years of experience in working with SQL and databases, including application program interfaces
• Flexible hours to support a 24x7x365 operation
• Demonstrable grasp of security best practices in server configuration, tool development, and access controls
• RDBMS installation, system performance evaluation and troubleshooting
• Relentless passion for frugality and out-of-the-box engineering
• Understanding of standard internet protocols (Ethernet, ARP, IP, ICMP, UDP, TCP, SSL, DNS, HTTP, etc.)
• Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging
• Read and understand complex application code and make code fixes to resolve support issues
• Candidate should possess superior customer service skills in dealing with users at all levels in a team environment
• Demonstrated experience delivering direct user support in a high availability environment
• Previous experience in which high levels of initiative, judgment, and tact has been demonstrated
• Must possess superior technical aptitude, written and oral communications skills with the ability to interact with internal customers in a professional manner
• Candidate must haves a basic understanding of core internet technologies - DNS, mail transport, TCP/IP and network file systems
• Demonstrated experience with Linux
• Other desired technical skills include Perl, Python, Ruby, Oracle SQL, and familiarity with object-oriented programming
• BS/MS in Computer Science/Engineering or related disciplines
• 4 to 6 years of experience in Application/Product, Production Support
• Able to write complex scripts and automation (using any one of the Shell, Ruby, Perl, Python)
• Proven track record of service improvement and optimization in production
• Exposure in handling customers, program managers for planning and executing operational programs
• Exposure to processes improvement techniques, Operational Excellence is definitely added advantage
• Strong understanding of support processes – handling tickets, monitoring, processes and metrics
• Ability to solve complex problems independently
• Familiarity with Load Balancers, Network Components and Infrastructure components is a value add
• Hands on experience distributed applications/enterprise applications is plus
• Hands on experience in Cloud technology is plus
• Expert in using scripting and programming language for automatons
• Experience in design and development of software is a value add
• You strive to improve the customer experience by resolving issues completely and in a timely fashion
• You communicate clearly both verbally and in writing with your team and with other groups. You listen effectively
• You have a strong aptitude for trouble shooting and problem solving
• You maintain SLA’s through the implementation of proactive issue detection and reporting
• You write and review accurate and complete support procedures, system documentation, and issue tracking entries
• Able to prioritize in complex, fast-paced environment
• Engage with customer on phone to assess the business impact of an issue
• Analyze configurations, application and system log files to determine the cause of issue
• Work closely with peers globally to ensure issue resolution in line with SLAs
• Maintain accountability for an issue until the same is resolved
• Report errors/bugs to Development
• Contribute to Technical Knowledge Database
• Give an accurate daily handover of all business-critical occurrences to peers in other locations across the globe
• Participate in weekend support coverage as per roster planned globally
• Be a part of the top-notch experts and deliver towards End-to-End Trou-bleshooting
• Handle escalated customer messages
• De-escalate customer messages independently
• Take on role of technical expert who passes on knowledge via coaching and workshops
• Engineering degree or
• Masters in Science (Physics & Mathematics) or
• Bachelor’s degree in any discipline complemented by equivalent work experience
• Total experience at least 4 to 8 years out of which, 2+ years of directly-related work experience in supporting or implementing SuccessFactors Solutions or equivalent products in HRIS & Learning
• Having worked in Implementation, Consulting, Support or Key-User roles in any business application will be an asset
• Strong problem resolution, analysis and documentation skills
• Strong team player; enjoys working with international teams
• Outstanding abiulity to manage & prioritize own workload/tasks
• Excellent communication, collaboration skills
• Ability to work with high sense of urgency and willingness to commit the ad-ditional time and effort on high impact issues
• Experience with online communications
• Working knowledge of CRM and Service Management ticketing systems
• You are interested in understanding, analyzing and resolving technical problems
• You like to work in teams but also can produce high-quality work results on your own (autonomous)
• Your main task would be
• Very good or good degree in Information Technology, Mathematics, Physics or Technical Engineering
• Fluent German and English is a must
• Knowledge of SAP Solution Manager, preferably in the area of RunSAP like a Factory
• Any practical experience in software development and deployment
• You have a University degree in Mathematics, Information Technology, Engineering or Natural Sciences
• You have very good communication skills
• You enjoy facing and tackling new challenges in different roles on a regular basis
• You are very interested in technical IT topics like software updates, performance analysis, databases, hardware layouts/components, networks
• You have very good German and English skills (spoken and written)
• You are happy to travel worldwide on a regular basis
• You have some experience with SAP ABAP and JAVA based Netweaver systems
• You have experience with RDBMS databases like MSSQL, MAXDB, Oracle or DB2
• You have some experience with SAP HANA
• You have experience with Linux, Unix
• You have proven during your studies that your focus is in very technical IT topics
• You have programming skills in at least one language e.g. (ABAP, JAVA, C, C++, SQL or similar)
• Coaching and Mentoring
• Continuous Knowledge Management contribution by Creating Knowledge Base Articles and WIKI Documents
• Deliver standard application/technology trainings and workshops
• Perform knowledge transfer to internal staff and external customers & partners
• Produce e-Learning Content (Forums/Wiki to help with incident deflection)
• Drive creation of Knowledge in area of expertise and drive proactive proliferation of knowledge created externally and internally
• Product specialization – be a product expert in at least one area
• Develop deeper technical skills like reading code / debugging / creation of small corrections where applicable / SQL
• Work as functional expert in de-escalation and war rooms (Engage in critical customer situations – e.g.: CIM escalation, account escalation)
• Take initiatives improving team’s performance and efficiency
• You have Bachelor/Master’s Degree (Technical University degree preferred)
• Ability to work on a night shift
• Software / Application support related experience
• Functional to advanced knowledge in one application/technology area / basic knowledge of at least one other area
• Basic to advanced understanding of business processes within one application/technology area
• Basic skills within ABAP/.net/Silverlight/XML
• Technical skills (debugging, tracing, verifying complex Business Configuration/Fine Tuning)
• Experienced dealing with IT and standard software (MS Office, etc.)
• Experience with Operating Systems and internet browsers
• SAP'S DIVERSITY COMMITMENT
• Solid experience in Java, C++, or C# (expert in at least one)
• 2+ years industry experience in developing and launching production grade software
• Solid UNIX or Linux experience
• Great understanding of database theory and solid experience in at least one relational of non-relational DBMS
• Attention to detail coupled with ability to think abstractly
• A technical background (BS/MS in Computer Science/Engineering or related discipline/experience) 2+ years’ experience Strong Unix base O/S experience or proven ability to pick up Linux quickly Ability to do scripting (any one of Shell, Ruby, Perl, Python etc.) Strong debugging/troubleshooting skills Familiarity with programming languages Java or C++ or C Ability to write complex SQL queries is added advantage Excellent verbal & written communication skills Strong understanding of support - tickets, monitoring, processes and metrics A passion towards problem-solving Strong decision-making ability Must be able to think proactively; excellent follow-through and attention to details. Knowledge on distributed applications/enterprise applications is
• Monitor the health of production and test systems 24x7
• Atleast 2 years experience in hands-on production administration of large system environment
• Experience in following, and improving upon, established procedures within a mission critical environment
• Experienced in writing scripts
• Knowledgeable in using and navigating within a Linux environment
• Ability to do high level debugging and problem analysis by examining logs and running unix commands
• Experience with open source products
• Knowledgeable in how Domain name Service (DNS) works
• Knowledge of virtualization and Amazon Web Service (AWS) / Softlayer
• Experience with configuration management systems (Ansible / Chef)
• Experience using Splunk and or ELK
• BS/MS or equivalent in computer science or electrical engineering
• Provide 2nd Level Support
• Monitor Service Request System (SRS) incident management queue
• Incident investigation and diagnosis (including resolution where possible)
• Adhere to Retalix Policies and Methodologies and those of the customer (if working on site)
• Use Best Practice
• In depth understanding of the Retalix IT systems, environment and development paths as well as those of our clients
• Understand the customer’s business
• Complete other related tasks as required by key stakeholders
• Understanding technical specifications
• Analysis of business requirements
• Testing: Developing test plans, Writing test scripts and System testing to ensure that delivered software is reliable and satisfies the business requirements
• Operational tickets
• Working on day to day operational events
• Deploying and improving processes around new regions
• Working tickets - route cause
• 2 years of experience
• Dev Ops Engineers
• The desire and ability to work in a fast paced, collaborative environment is essential. Experience in working with Linux/Unix environments
• Basic Ethernet and IP networking knowledge
• Has experience with Chef/Puppet
• Python, Ruby, Bash scripting
• Deal with Ambiguity
• Be part of the team that shapes the automation future in Networking
• Use existing tools and frameworks to resolve operational tickets
• Participate in an on call rotation with your team
• Setup up existing stacks for new regions and provide feedback to software engineers on the process to ensure it becomes hands free
• Improve our process by identifying issues and patterns and contributing to new standard operating procedures
• Be mentored by senior systems engineers, including involvement in the formulation of a structured training plan
• Participation in setting the architectural direction of the team through influencing the technical roadmap
• Experience in working with Linux/Unix environments
• The ideal candidate will have experience at depth in Linux internals, software engineering and have been exposed to networking
• Linux experience from provisioning to performance tuning, and a solid grasp on operating system fundamentals
• Bachelor's degree in computer science, computer engineering or related technical discipline or relevant experience
• Excellent written and verbal communication skill
• Excellent leadership skills and teamwork skills
• Manage small scale projects to implement new automated functionality
• Support new applications and systems, including working with business units, researching solutions, coordinating internal and external resources, creating documentation, and managing rollout
• Demonstrate an ability to maintain systems within a rigorous change control environment
• Work with business units to identify and resolve issues impacting business processes
• Provide 2nd or 3rd level technical assistance to end users as a component of managing escalated helpdesk requests
• Must have a strong understanding of IT Support as a business function (SLA’s, ITIL practices, etc.)
• Perform system administration on multiple applications
• Troubleshoot system outages and other issues impacting production
• Provide documentation around the preparation, deployment, procedures, and design of IT system environments
• Maintain solutions in conjunction with business unit owners and cross-functional project teams
• Provide system verification with regards to acceptable performance and accessibility of newly deployed IT solutions from remote locations
• Work with vendors to identify and resolve problems
• Work with partners to troubleshoot access issues or other problems
• Technical writing and verbal skills are required
• Candidate must be a strong team player recognizing personal improvement and awards are best achieved by making those around you successful
• Work schedule will include ‘out of normal’ work hours for IT support & monthly maintenance
• Experience supporting Enterprise-level and Scientific applications in a corporate environment
• Exposure to validated environments, change management, and ability to comply to such regulatory agency requirements
• Experience with Windows Server and desktop operating systems
• Project management or project team experience
• Experience supporting applications and systems used in a Laboratory setting is a plus
• Basic understanding of Identity Access Management and security
• Basic understanding of database platforms (SQL and Oracle) and n-tiered application architecture
• Basic understanding of VMware virtualization platform
• Basic understanding of IT systems development life-cycle (SDLC)
• Working knowledge of scripting languages (Shell, pearl, ruby, etc...) and regular expressions
• Some OO application development experience with Java or C++
• Experience with SQL scripts
• B.S. degree in Computer Science, MIS, CIS, or a related field
• Experience in building/supporting large scale distributed systems
• A strong understanding of web technologies
• A strong understanding of UNIX/Linux operating systems
• Solid networking knowledge
• Ability to communicate across technical and non-technical audiences
• Act as the final point of escalation and resolution for technical support
• Provide advanced technical support to developers, corporate customers and end users for complex products, including highly escalated issues
• Provide support via telephone, written correspondence, and electronic media
• May act as technical lead and provide technical training, coaching, and mentoring to other engineers. May provide limited consulting to internal or external customers
• May research technical documents and feature lists
• Highly motivated with a mature and positive attitude
• A passion for working with peers and customers to help resolve deep customer technical issues on Microsoft, Third Party, and Open Source technologies
• A drive and desire to learn and grow yourself and others through proactive knowledge sharing
• Strong and effective verbal/written communication and listening skills for collaboration and working with customers and peers
• Strong organization and prioritization skills, with the capacity for driving quality impacts for customers and/or stakeholders
• An overall passion for technology and for the business and customer value it drives and the desire to help others learn through proactive knowledge sharing activities
• Outstanding problem-solving, troubleshooting and application debugging capabilities
• Ability and willingness to quickly ramp up on multiple technology areas as needed
• Technical Expertise (Required in one or more of each area) in Cloud, Windows Desktop Development, Web Development, Game, or Phone
• Cloud Technologies: Visual Studio Team Services, Microsoft Azure, Amazon web services, iCloud
• Languages and Compilers: C/C++, C#, VB.NET, JAVA, HTML5
• Developer Tools such as Visual Studio, Unity, Eclipse, .NET Framework, DebugDiag
• Three or more years' experience in software development, consulting or support with a strong emphasis on Microsoft Client, Server and Development products and technologies
• Deep understanding of application lifecycle and agile development principals
• BS in Computer Science, or related degree, or 3-4 years of equivalent experience
• Provide desktop support for newsroom computer systems, software and hardware: in an on-air fast paced environment
• Install and troubleshoot Avaya IP phones and Polycom Video Conference systems
• Set up workstations and help with account management
• Resolve technical problems users may have with LAN, WLAN, and other systems
• Experience working in Creative Industries including Digital environments
• Understanding of and the ability to troubleshoot the Windows Operating System
• Experience working in primarily Mac OS X and other Apple products and software
• Knowledge of Ghost and JAMF software deployment tools
• Experience with VOIP and IPTV systems
• 3+ years of experience in support or development of distributed systems
• Sharp troubleshooting and analytical abilities, proven design skills, excellent communication skills
• Track record of troubleshooting, simplifying, operational excellence and a focus on automation
• Experience in one of the following languages, or something similar: Java, C#, C++, Perl, Python, PowerShell, BASH, Shell or SQL
• Bachelor's Degree in Computer Science, Math or related experience
• 5+ years of experience in support or development of distributed systems
• Experience with Unix or Linux environments
• 2+ years of scripting or programming experience from scratch
• Understanding of CS fundamentals including: data structures, algorithms
• Experience in technical support working with Java/J2EE or similar applications
• Deep understanding of operating systems (Linux, OS X, and/or Windows)
• Familiarity with databases and relevant languages (e.g., SQL)
• Strong foundation of basic network functions, standards, and protocols
• To represent Microsoft with corporate customers via telephone, written correspondence, or electronically service and assist them in resolving technical issues utilizing Microsoft products and technologies
• To demonstrate customer engagement skills, managing customer needs directly
• To demonstrate strong interpersonal and communication skills, while working with varying audiences from highly technical engineers, to developers and architects, as well as executive-level management
• To thrive in a fast-paced, dynamic environment
• To be flexible with your schedule as hours will be based on business needs
• To be able to multi-task and yet deliver results consistently
• To be a Self-starter with a strong bias for action
• To be able to articulate potentially complex technical problems in a simple way
• To provide constructive feedback and new ideas that will potentially add to team’s success
• To manage, at technical support level, the critical situations that may involve challenging technical issues, diverse audiences and potentially politically hot
• To constantly show strong customer service, accurate and logical problem solving, and communication skills, plus the ability to work in a team environment
• To constantly be available for case assignment and initial response as per Microsoft support case management standards
• 3+ years of level3 support experience in Exchange Server (2010, 2013, 2016) in addition to other Microsoft products (Outlook, TMG, IIS) and networking operating systems (Windows 2008, Windows2012, Active Directory objects), DNS, email flow
• 1+ year of experience for collecting, reading and analyzing network traces and product logfiles
• 1+ year experience applying a logical and methodical approach for problem solving
• Experience supporting Exchange in O365 hybrid deployments
• Experience deploying and supporting system integrations to Microsoft products
• 1/3 of their day will be engaged with customers. 1/3 spent on customer issues while they are working. The rest of the time spent on learning new technologies. The team has resources available for these contractors to learn from
• 3 Linux and Hadoop experience – needs to have an understanding of these, no minimum requirements, but previous work experience needed
• Hadoop experience – not super specific on which version as this isn’t the primary focus skill on this role. Familiarization a plus. Will be adding this experience within training for the role
• Bachelor's degree or equivalent experience in CS or related technical field
• 2+ years experience in similar role
• Strong SQL skills
• Strong Unix / Linux shell scripting skills
• Excellent requirements gathering skills - working with business owners
• Experience with Linux operating systems
• Demonstrated proficiency in Linux, hand on and related debugging
• 2 years support engineering or system admin experience on Linux or Unix systems
• Demonstrated proficiency with scripting languages such as Bash, Python, C, C++, Java or Ruby
• Deep understanding of scalable computing systems
• If you are interested in scheduling a time to discuss the AI2 program in greater detail feel free to make an appointment with Renee Rushefski https://calendly.com/rrushefs/ai2discoverycall or e-mail her directly at [email protected] with any questions.**
• Research and resolve issues related to ad hoc data requests, event processing, on-boarding and custom jobs on Hadoop. This includes configuration and debugging map/reduce code for efficiency and desired output
• Communicate effectively and concisely; providing timely responses that meet service level expectations
• Develop a deep understanding of customers’ needs and act as an evangelist for recommending best practices
• Work closely with Product Development, Product Manager and Operations team to collaborate on Bugs and issues which require expertise in Hadoop technology stack
• Use JIRA ticketing system to log, monitor and work through the open cases during business hours
• Contribute to development work and automation to reduce friction and eliminate customer contact
• 24x7 support – potentially working at least 1 weekend day or alternate shift
• 2 years of Experience in a customer facing or customer support role
• Experience with R or S Plus Programming languages
• Experience with popular Hadoop distributions including Cloudera, Hortonworks and MapR
• BS degree in Computer science, statistics, mathematics, or a related field with 2 years of relevant analytics experience B.S. degree in C.S. or E.E. or equivalent preferred
• Continuous learning Mindset – we value all perspectives and reward individuals that poke at the edges of what they know to be true. We are seeking people that think differently and are biased toward action to accomplish great things
• Diverse & Inclusive – we enable people who bring a contemporary view to shape our internal teams, and encourage new hires to feel included
• One Microsoft – we need to collaborate and learn to value the work of others, be willing to take their learnings and add them to our own to make a better outcome for our customers
• Making a difference – drive impact by looking for ways to continually improve your day to day responsibilities and the connections between your work and others
• Technical proficiency in and learning attitude toward SharePoint Server technologies (online and on premise)
• Customer service skills, team work, problem-solving skills, capacity to deal with difficult customers and ability to thrive in ambiguity
• Proven ability to work virtually
• Communication Skills – Spoken and written English and Spanish (including technical writing) *Trilingual candidates – fluency in Spanish, Brazilian Portuguese and English are highly desirable
• Lean in & Respectfully Challenge - passive participants need not apply. We need team members who are always asking why? and how can we make it better?
• 2+ years’ experience in system development, network operations, software support or I.T. consulting
• 2+ years industry experience with Microsoft products like: System Center Configuration Manager and MDM solutions like Intune or Airwatch or MobileIron
• 2+ years industry experience with Microsoft products Strong knowledge of Microsoft Windows operating systems both current and legacy
• 2+ years industry experience with Microsoft Server products (preferred) Strong knowledge of other operating systems (preferred)
• 2+ years of strong technical troubleshooting experience
• Working knowledge of System Center Configuration Manager highly desired
• Working knowledge of Intune, Airwatch, MobileIron, mobile device management, mobile application management
• Working knowledge of Cloud Identity (Azure Active Directory, ADFS)
• Strong knowledge of IOS, Android, Linux, UNIX or other operating systems such as Apple OS
• Exposure and experience working with customers on Microsoft Cloud products such as Azure and Office 365 MCSE - Windows Server
• Computer Science/Engineering or Electrical/Electronic Engineering
• 3+ Years of relevant IT/Support Experience
• Incident / problem management
• Escalation management
• You must be fluent in English (French is a plus)
• We would like someone to join our team who is a strong verbal and written communicator, analytical, a problem-solver and team player
• You must have a Degree in Information Technology or a related field
• We are looking for someone with at least 5 years of experience in IT support , preferably within telco industry and at least 2 years in an autonomous level
• Advanced technical knowledge in Microsoft cloud products
• Solid knowledge of Sharepoint and cloud architecture
• 1+ Experience with cloud BI products
• 3+ Customer support experience
• Root-cause complex problems covering a range of AWS services
• Work directly with customers
• Work alongside the engineering team to quickly provide customers with solutions
• Create tooling to help us and customers debug issues
• Develop best practices, documentation and sample templates to be used by some of our largest game developer customers
• Have fun working on ground breaking technology with people just as passionate about their work as you!
• 5+ years experience in technical support, system engineering or software engineering
• Passion for games
• Experience helping game developers ship and scale their multiplayer backend services
• Provide technical support for all Klarnas’ employees, onsite and remotely
• Receive, install and provision desktop/laptop computers and cell phones
• Maintain office equipment such as printers, projectors and TV:s
• Install, provision and package new software and operating system images
• Manage Klarnas’ Active Directory, file server, print server and other systems close to the clients
• Keep inventory of hardware and accessories
• Create, remove and manage user accounts for all Klarnas’ employees and consultants
• Manage cloud services such as Google Apps, Lucidchart and Smartsheet
• Continuously evaluate the department’s internal routines and procedures to scale with Klarnas’ expansion
• Document service into the provided CRM tool
• All documentation to be done in English language
• Power BI experience
• Manage incidents, requests and enhancements in the ticketing system utilizing problem solving skills to define corrective action and follow-through to resolution
• Respond to and log operational alerts and notifications received from the system
• Ensure that client systems are fully operational and any loss of service is restored in a timely and efficient manner
• Problem determination, workaround resolution, root cause analysis and major incident management as it relates to
• Provide advanced troubleshooting to analyze problems and develop solutions to meet customer needs
• Represent Microsoft professionally in customer and partner onsite visits, where travel may be required with little advance notice
• Create advanced online technical content including Knowledge Base articles, training documents, blogs, etc., as needed to help enhance our CSS Front of Funnel strategy and drive one-to-many customer and partner impact
• Maintain strong working knowledge of all related products, technologies and upcoming releases. Take proactive ownership in identifying and recommending product improvements in key product areas based on key data points
• Participate in planned team-wide shift rotations to cover business needs, including 24x7 “on-call” responsibilities and weekend work
• Experience with MySQL and\or PostgreSQL
• Knowledge of Service oriented architecture
• Experience with Windows and Linux
• Knowledge and experience with the Open Source ecosystem
• Experience in Microsoft Azure, cloud technologies, Azure SQL Database or Microsoft SQL Server is a plus
• Adaptability, flexibility and the ability to do the right thing under pressure and tight deadlines
• Great interpersonal and communication skills-both oral and written-and success in partnering with groups inside and outside of Microsoft
• Conviction and courage to drive decisions and defend positions as appropriate
• BA/BS degree
• 3-5 years in technical support and customer service desired
• You will provide production support to business users and ensure support SLAs are consistently met
• You will participate in software system testing and assist with validation procedures and documentation
• You will assist in discovery sessions and testing with key stakeholders to gather use cases for maintenance items and enhancements
• You will learn to help with maintenance related activities such as writing scripts and minor bug fixes
• 2+ Years of providing technical support on web-based systems
• 2+ Years of relational database experience
• You are detail-oriented, with excellent analytical, technical and problem solving skills
• 4-7 years relevant experience in Product/Application Support L2 level
• Effective communication & leadership skills
• Platforms- Windows 2000/3/8 servers, Linux
• Extensive experience working on technologies such as IIS, Apache, Jboss, Tomcat
• Knowledge of tools such as Jenkins, Puppet, Ansibel, DeployIT, Chef would be an added advantage
• Working knowledge of web services and experience in supporting such type of high availability products
• Good understanding of Virtualization, Cloud Computing
• Experience with Amazon Web Services and Microsoft Azure
• Experience with monitoring tools such as Keynote, SCOM, Solarwinds, AppDynamics, Splunk, Opnet, SumoLogic
• Knowledge of writing scripts, any scripting language would be preferred
• Be available to take ownership of new cases and escalations via telephone and Web and provide support to Enterprise customers and partners
• Consult and collaborate with your immediate peers or colleagues around the world
• Collaborate with management and engineering to resolve service issues
• Prioritize your work to accomplish the most important and urgent requests first
• Technical proficiency in and learning attitude toward Microsoft technologies
• Windows 2008 R2 File Server and Windows 7 Clients
• Windows 2012 Server and Windows 8/8.1/10 Clients
• Degree in Computer Science, or equivalent in work experience. 3 to 5 years of prior product/customer support experience
• Language Skills - Proficiency in the English language, written and spoken
• Outstanding customer service skills and a customer obsessed attitude
• Acquisition of new PC/laptop hardware
• Intel and Macintosh-based installation, configuration, and maintenance
• All other hardware/software installation, configuration, and maintenance
• End user moves
• System upgrades and troubleshooting
• Printer and print server setup and support
• Phone/pager support
• Light PBX/phone system support
• High school or equivalent
• 2+ years of College or Trade School
• 3+ years experience supporting PC users in a Microsoft environment
• Excellent proficiency with Microsoft Operating Systems
• Proficiency in supporting Macintosh (G4/G4/Powerbook), Windows 2000, 2003, XP,
• MS Office, Project, Visio, Antivirus software and Backup software
• A+ or equivalent HP/Compaq/IBM certification
• Excellent verbal and written communications skills, including the ability to work with employees at all levels, including executive management
• AD Experience
• Familiarity with network devices and architecture
• Understanding of user access, authentication, and authorization
• Windows Server OS installation and deployment
• Windows Remote Desktop
• Desire to learn the security methodology as it applies to Identity and Access Management (IAM)
• Working with project managers to organize client and internal kick-off meetings
• Taking detailed notes during meetings and identifying analyzing and mitigating project risks
• Deployment and Maintenance of CyberArk Modules that include
• Strong LDAP experience (understanding and configuration)
• AD Experience (understanding and configuration)
• Understanding use, configuration and best practices of user access, authentication, and authorization
• Understanding how to use remote access systems such as Windows Remote Desktop
• Understanding command line, and configuration of Unix/Linux operating systems
• Familiarity with diagnostic tools and analyzing data, log interpretation, and packet analysis
• Comfortable presenting to upper management and C-level clients
• Strong situation and escalation management skills
• Desire to learn and understand any compliances necessary (Ex: HIPAA, PIA, PTA) – Currently understanding or knowing these is considered a plus
• Pre-existing US Govt. security clearance is a plus
• Work on operations and maintenance-driven coding projects
• Build systems to audit and measure reliability of services
• Bachelor's degree in a hard science or Information Systems
• Solid understanding of the UNIX/Linux operating system
• Demonstrated software development/technical operations experience
• Experience in a Unix/Linux platform
• A high degree of organization and very detail-oriented
• Ability to retain composure under stressful conditions, communicate effectively with wide array of individuals at Qualtrics, and get the right things done
• Engage with other Engineering teams (Infrastructure, Development, DevOps, Performance/Quality, and Marketing) to review and refine architecture, standards and processes to increase efficiencies within the SaaS Operations support function
• Organize and conduct new releases of applications into various system environments in accordance with Quality Assurance policies and procedures
• Respond to incidents and inquiries; including investigation, escalation, Root Cause Analysis and remediation
• Adhere to change management processes and procedures inclusive of creating and modifying technical documentation
• Review treatment programs and processes within the territory accounts ensuring effective applications through routine testing and monitoring resulting in customer satisfaction and business retention
• Maintain and build business relationships
• Conduct the necessary site and LMS/class room training programs to understand the overall operations of the territory accounts and new customer sites
• Develop and implement sales plans on new opportunities with the direction of the Manager Sales I/II including documenting ROI after the closure of the program. Establish, maintain and prioritize an accurate and current sales funnel in SFDC
• Manage profitability of the account (pump settings, pricing, accounts receivable)
• Review territory applications and processes/procedures for safety improvements
• Successful completion of an internship/Co-Op related to engineering or life science
• Bachelor’s degree related to Pulp & Paper Science, Engineering, or Life Science
• 1+ years of experience working in a pulp/paper mill or for a supplier to the paper industry
• 1+ years of successful technical sales or field sales support experience
• Solid mechanical and electrical aptitude and skills
• Manufacturing, lab testing, maintenance and/or electrical experience preferred
• Proficiency in MS Office programs (Word, Excel)
• Independent worker
• Good communication skills both written and oral
• Focus on safety
• Bachelor's / Associate's Degree in Engineer or Life Sciences
• 1+ years of successful technical sales / support experience OR successful completion of an internship/Co-Op related to engineering or life science
• Must be able to obtain Transportation Worker Identification Credential (TWIC) from TSA
• 5+ years of successful technical sales / support experience
• Refining and Specialty chemical industry experience
• Maintain and build business/customer relationships
• Conduct the necessary site and LMS/class room training programs to understand the overall operations of the territory plants and new customer sites
• Sell new business and new applications in your territory. Develop and implement sales plans on new opportunities with the direction of the Area Manager including documenting ROI after the closure of the program. Establish, maintain and prioritize an accurate and current sales funnel in SFDC
• New university graduate with a background in Chemical Engineering OR up to 3-5 years’ experience in the pulp and paper industry
• Proven sales track record
• Bachelor’s degree in Engineering or Life Sciences
• 3+ years of successful technical sales or field sales support experience
• Specialty chemical industry experience
• 3+ years of experience working in a paper mill for either a supplier or in mill operations
• Bachelor’s degree in Engineering, Paper Science, or Life Science
• Water treatment or specialty chemical industry experience
• Working knowledge of boilers and cooling towers
• Working knowledge of paper machine operations, wet end chemistry, or pulp mill operations
• 2 years of Windows Operating System and Windows TCP/IP Networking
• General knowledge of Windows Media technologies (Player/Encoder/Server/SDK)
• Working knowledge of common Windows troubleshooting tools and methodology
• Understanding of internet web development using HTML and scripting
• Knowledge of C++, COM, and Windows programming
• Understanding of secure networking, including client and server permissions & tools
• Media authoring and programming with the Windows Media technologies
• Knowledge of streaming media protocols (TCP, UDP, HTTP, RTSP and MMS)
• Understanding of compression technologies and concepts
• 2+ years’ experience with TCP/IP networks
• TCP and SMB: should have a strong ability to read and analyze network captures
• Through understanding of implementations and troubleshooting of: DNS, DHCP
• Identity Synchronization Technologies (Dirsync, AAD Connect, FIM…etc)
• Active Directory Federation Services (ADFS) – or similar 3rd party experience (Shibboleth, CA --SiteMinder, Okta, PING etc)
• Office 365 Identity Management
• Cloud Domain Management
• Cloud User Management and configuration
• Able to establish and maintain relationships
• Brilliant planning and time management skills
• Technical understanding of Windows architecture
• 3+ years of experience in the job offered or related occupations of Systems Analyst, Business Operations Engineer, Business Operations Program Manager, or related
• Bachelor's degree in Computer Science, Computer or Electrical Engineering, Mathematics, Business or Finance or a related field
• Ability to learn new software quickly
• Impeccable customer service focus with a demonstrated desire to exceed expectations – a team player with a solid work ethic
• 2+ years of Object oriented development experience in C# and/or Java, Perl, Ruby and/or JavaScript
• 2 + years experience with SQL/PLSQL, relational data management
• Perform initial troubleshooting and escalate internally and externally as required
• Provide training to new BSOC - Engineers as required
• Ensure communication to BSOC Manager regarding incidents that impact the Partner
• Solid problem solving abilities
• Possess a positive attitude with strong work ethic, integrity and honesty
• Ability to effectively and calmly operate within a complex and changing environment
• Well organized and has the ability to properly manage individual workload
• Should possess a strong work ethic and a desire for a variety of challenges
• Collaborates and works closely with other IT groups and business units to promote effective working relationships and support efforts to maintain data integrity
• May assist Product Engineering and IT Operations staff with routine and basic support issues that relate to software applications and utilities
• Clients and Participants Come First: Exceeding client and participant expectations is our highest priority
• Integrity: We are open, honest, ethical and conscientious
• Passion: A will to win and a relentless drive for excellence
• Accountability: Deliver on commitments and take ownership for solving problems and creating solutions
• Leadership and Influence: Our actions inspire vision and clarity of purpose
• Continuous Improvement and Innovation: We embrace change and drive new ideas into business solutions
• Dignity and Respect: We value the diversity of our people, encourage their development and reward their performance
• Creating Value for Shareholders: Deliver consistent growth and premium returns
• Site Reliability Operations: Deploy, maintain, execute and support procedures for high site reliability operations. Utilize appropriate technologies to facilitate operations monitoring. Administer operations applications such as backups, system monitoring, and logging. Initiate action to ensure problems are addressed promptly and appropriately
• Networks & VOIP: Deploy and maintain site network infrastructure to ensure performance and reliability for local LANs, Internet/WAN connectivity
• Research and innovation: Excited in identifying business cases within the company. Produce innovative ideas and use of available/emerging technologies to address business problems with maximum ROI
• Information Security: Work closely and effectively with Information Security team to provide secure network access and vulnerability/patch management
• Policy and compliance: Develop, execute and maintain standard operational procedures (SOPs). Auditing IT operational environment to comply with approved SOPs
• Service Desk & Applications L2 support (when necessary): Work closely and effectively with Service Desk team members to provide end-user PC, Mac and Linux support. Work closely and effectively with Application Development teams to provide support for cloud and on-premise applications
• 1-2 years’ experience with Windows desktop (7, 8, 8.1 or 10) and Windows Server (2008 R2, 2012, 2016)
• Experience supporting enterprise Windows environments
• Experience deploying Windows client and/or server operating systems a plus
• Experience with mobile device management a plus
• Strong customer service, communication, problem-solving and interpersonal skills
• A degree in Computer Science or at least 4 years relevant experience in a online technical operations environment
• Knowledge of Linux and networking fundamentals
• Experience with troubleshooting and documenting findings
• Knowledge of best current practice frameworks (ITIL, COBIT), particularly incident, problem and change management
• Working knowledge of a compiled language
• Excellent communication skills - written and verbal
• BS/MS in Computer Science/Engineering or related discipline/experience
• 3-5 years of relevant work experience managing external customers and successfully working with internal teams to facialitate new project features
• 3-5 years of experience working with web technologies, such as HTML, XML, HTTP/HTTPS and JavaScript
• 3-5 years programming with PHP, Java/JSP or .NET/C++/ASP Classic
• Familiarity with cloud and web services technologies (esp. JSON, REST, XML, MQTT, pub/sub, etc.)
• Experience programming applications backed by AWS services
• Experience in one or more specific IoT / M2M industry (i.e. home automation, business automation, health, asset tracking, smart utilities, etc.)
• Over the Air (OTA) implementation for firmware upgrades
• Driver or Kernel development
• The Escalation Manager (EM) is directly engaged with customers approximately 90%, with an additional 10% for administrative responsibilities
• The Escalation Manager understands the customer’s solution and the complex technical issues related to a critical customer situation, and he/she is responsible to create and implement the de-escalation strategy to return the customer’s business or project to a normal mode of operation
• The Escalation Manager is the SAP representative for an escalated customer and the position ultimately communicates status and reports to the SAP Board/SAP executive leadership as well as all relevant parties
• The Escalation Manager may be assigned other responsibilities as delegated by AGS Management
• High level of English and a working level of Spanish and
• SAP Solutions- high level knowledge of solutions and business scenarios
• Technology - ability to understand complex technical landscape at a high level
• Superior communication skills - ability to effectively communicate at all levels of SAP, Customer and Partner organizations
• Leadership - proven onsite team lead experience
• Project Management - staffing, cost approval and monitoring
• Project Management – Certification (such as PMI) a plus
• Provide extended and 24 hour coverage if required
• Report errors to development organizations
• With increasing experience, supervision of Mentor or Coach decreases while customer interaction increases. Consequently other responsibilities increase e.g. for the content of Knowledge Base Articles and WIKI content, providing 24x7 support etc
• Create internal/external content for Successfactor’s knowledge base
• Develop strong working relationships with cross-functional teams within Successfactors/SAP
• 3-5 Years working with a web-based software solution (Successfactors Solutions preferred)
• 2+ years' experience in system development or network operations or troubleshooting experience or software support or I.T. consulting
• Exceptional Problem-Solving and Communication Skills - Spoken and written English (including technical writing
• Understanding of TCP/IP and other networking services: DNS, WINS, DHCP, Routing
• 2+ years industry experience with Microsoft® products like: Windows Server, Microsoft client products
• 2+ year’s industry experience with Microsoft Server products (preferred), Knowledge of other operating systems like Linux/AIX/Solaris
• 2+ year’s industry experience with Microsoft System Center products
• 2+ year’s industry experience with Microsoft System Center Operations Manager with Strong knowledge in this area
• VMWare/Hyper-V experience is a plus
• Exposure to any of these technologies will be helpful but it’s not must – IIS/ WebSphere / WebLogic /Tomcat /MySQL/MSSQL/Oracle SQL/ DB2 / Apache/ JBoss /Resin
• Intermediate understanding of Web Services technologies, specifically REST and ODATA
• Intermediate understanding of PowerShell with advanced knowledge of PowerShell scripting, modules, workflows and desired state configuration desired
• Previous experience as an IT Administrator would be an asset
• Generalist knowledge of a broad range of information technologies would be an asset
• Experience and/or certification in Microsoft Azure would be an asset
• Demonstrates an ability to triage issues with Web Applications developed in J2EE, using Java, Struts, Spring, ReSTful services, Hibernate, Java 5 annotations, and JavaScript AJAX and JQuery
• Demonstrates ability to understand complex database models and recent experience with Microsoft’s SQL Server database and have experience writing/debugging and understanding complex queries and stored procedures
• Understands common web applications frameworks, and technology, and familiar using Object Oriented languages and methodologies, and common design patterns
• Self-driven and able to perform job duties with little supervision. Project Management/Business/People Skills
• Capable of interacting with the project team members, technical resources, functional experts, business systems analysts, and support team members
• Learn the Online Product Approval application and UI so issues can be reproduced
• Test fixes in Development and QA environment before promoting fix to production
• Scheduling database fixes with change requests to DBA team
• Responsible for effectively managing own time according to agreed-to priorities
• Able to escalate high-priority issues when necessary
• Ability to determine when issues are data-related, code related, and suggest the proper fix script or code change. Ability to provide root-cause for all issues
• 7 or more years of Core Java development experience
• 5+ years of JEE programming experience using Spring 3.x or Struts 1.x
• Solid database skills using MS SQL Server/Oracle
• Must be able to understand & support new/existing stored procedures/functions and schemas for enterprise-level applications
• Solid understanding of data structures and the ability to develop complex SQL queries, and understand/analyze current system data relationships
• Experience using NOSQL (mongo) databases
• Some understanding of using front-end technologies including HTML5, CSS3, Ajax, jQuery, and other JavaScript frameworks/libraries
• Experience with ORM solutions like Hibernate
• Bachelors degree in Computer Science, or similar degree
• 8+ years in java web development with at least 3 years of experience providing support for large scale and complex systems Experience in doing development work on large scale enterprise systems
• Comfortable using Windows
• Experience with multi-tiered architectures, including UI design, business rules layer, and data architecture
• Experience with workflow-type systems is a plus
• Proven track record on his/her business acumen
• Candidate must have solid experience with Linux OS
• Candidate must have solid experience troubleshooting code builds, troubleshooting SW deployments, troubleshooting SW testing failures
• Other desired technical skills include Scripting, Python, Ruby, SQL, and familiarity with object-oriented programming
• Two or more years of experience in systems development or network operations or software support or I.T. consulting
• SQL Database concepts and some familiarity with SQL Profiler
• Windows Server Operating System knowledge which includes understanding of NTFS/Share Permissions, File Sharing, Performance Monitoring, Event logging, Task Manager, Windows Firewall, User and Group Management
• Understanding of WMI and familiarity with WQL queries
• Active Directory concepts such as Kerberos, LDAP, Sites and Security Groups
• Strong knowledge of any Microsoft® System Center Products, with an emphasis on the following Configuration Manager concepts
• General knowledge in sites, site roles, site component configuration: including Primary and Secondary sites, Distribution Points, Pull Distribution Points, discovery, boundaries, Application Catalog, and client policy
• Experience with various client features like discovery, installation, inventory and software metering
• Familiar with status messages and various server and client side logs used for troubleshooting
• Understanding of site backup and recovery
• Troubleshoot, diagnose and resolve escalated client issues
• Manage the investigation, reproduction, logging, monitoring and client-facing communication of bug reports from discovery through resolution
• Provide internal and external guidance for custom API and other integrations
• Perform root-cause analysis of issues
• Collaborate with engineering resources to resolve application defects
• Manage customer expectations and maintain high customer satisfaction
• Develop and maintain subject matter expertise in Bronto product functionality, API and e-commerce integrations
• BS in Computer Science (or relevant experience) and at least 1 to 2 years of knowledge/experience
• Excellent analytical and troubleshooting skills specific to software related issues
• Familiarity with e-commerce environments, NetSuite (ERP/SCA), Magento, Demandware, a major plus
• Familiarity with API (SOAP and REST) and/or JSON troubleshooting
• Strong team player and communicator -verbal and written - with good diagnostic and troubleshooting skills
• Experience engaging directly with clients to solve problems
• Ability to multitask in a fast paced environment and maintain attention to detail
• Ability to diagnose, break down and explain complex issues to stakeholders of various technical skill levels
• Basic programming/scripting skills
• Looking after the support request queue
• As stated above 1st level validation of issues reported in support request queue and act appropriately - by either advising the user on how to deal with the issue, forward the issue to the on-site team if too complicated or preparing the issue for development by documenting the issue and the necessary recreation steps
• Handle standard support request, i.e. extracts of data, restart of services, order user to be created in external systems, re-run of reports etc, with a very high level of attention to details and in accordance with to the defined procedures
• Run and act on daily start and end of day sanity checks
• Keeping an eye on our system health monitoring and act if appropriate
• Together with the rest of the support team be able to cover (in a duty roster) in business hours support between 7:00-18:30 and on-call support of EOD runs between 19:00-07:00
• Occasionally support new software deployments and business activities during weekends
• Experience with L2 banking/trading applications and user support
• Readiness for on-call duties, evening and mornings shifts
• Basic knowledge of change and deployment management
• Fluent English and excellent communication skills
• Ability to interact directly with traders
• Very good SQL skills is a must
• Hands-on experience with an ITSM system (e.g. Remedy, ServiceNow)
• Hands-on experience with monitoring tools likes AppDynamic, Zabbix, Geneos, Nagios or any similar monitoring tools will be an advantage
• Hands-on experience with JIRA for handling support and or development tickets will be an advantage
• Knowledge of any trading system would be an advantage
• Good general understanding of IT
• Understanding and experience in practical application of ITIL principles
• Knowledge on agile methods will be an advantage (Scrum, Kanban)
• Interest in the finance industry. Financial knowledge is not a prerequisite, but motivation to learn about derivatives and the IT systems to dealcapture them, handle their lifecycle and risk is. Obviously hands-on knowledge will be an advantage
• Excellent interpersonal skills, a fast learner and great team player
• Good analytical skills. When bugs are reported there will be a need to do a first level assessment of the issue and thereby make it ready for the development team, e.g
• Is it a bug or is a misused/lack of understanding of the system
• Recreation of the issue on a test system
• Detailed description of the steps required to recreate the issue
• Customer Obsession – we exist for and because of the customer. We need people who share that passion and drive to make our customer’s experiences easy, insightful and trusted
• Degree in Computer Science, or equivalent in work experience
• 2+years of prior product/customer support experience
• 1+ years of commercial experience in technical software support or software development
• Demonstrable experience in .NET 4.0, C#
• Experience in using remote desktop technologies to diagnose reported issues
• 2 year plus of Development of systems management and administration automation in Perl, Python, Ruby or Java
• U.S. Citizenship required due to Top Secret Clearance
• Systems Administration or Development in Linux/Unix environment
• Practical experience across the networking stack from load balancers down to TCP/IP
• Experience with version control like Git or Mercurial
• Investigating and troubleshooting issues that are reported by the Product Documentation Teams (400+ technical writers)
• Triaging Trouble tickets
• Interacting and working with teams external to Doceng and to the main Product Documentation organization
• Investigating and troubleshooting trouble tickets (JIRA issues) and Community Support Forum issues that are reported by the Product Documentation Teams (400+ technical writers)
• Working on assigned Trouble tickets to Support Engineers
• Interacting and working with Doceng Development, Sustaining and Quality Assurance teams and Information Architects to resolve issues
• Trouble Ticket Resolution
• Defect Troubleshooting
• Support Process
• HTML, XHTML, XML, XSLT, CSS
• Content Management Systems (SDL)
• DITA / DITA Open Toolkit
• XML editor tools (Arbortext, oXygen)
• Database / SQL (Oracle, MySQL)
• Manages trouble tickets through resolution or escalation using existing documentation, procedures, and tools
• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures
• Provides prompt detailed data and communications within tickets and contribute to support documentation as both an author and reviewer
• Generates acceptable performance metrics such as quality, productivity, first contact resolution, and attendance
• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions
• Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues
• B.E/B.Tech in Computer Science or a related field
• 0-1 year working experience in a Service support/DevOps related field
• Must have an understanding of building large-scale systems and application architectures
• Experience in building dashboards and aggregating metrics
• A drive to dig into the details of a system or process to solve customer problems
• Strong working knowledge of Linux operating systems
• Excitement to learn new technologies and help customers succeed
• Proven success in a fast paced support environment
• Grow into a Subject Matter Expert in market-leading technologies
• Advocate for Customer Success throughout the organization
• Train customers to succeed on the FreeWheel platform
• A Computer Science, Engineering, or related Bachelor's Degree or equivalent experience
• Generally requires 2-5 years related professional experience
• 'Be like water, my friend' and adapt to rapidly changing circumstances
• A creative thinker who thrives on solving complex problems, delivering elegant product solutions, and balancing evolving priorities
• Excited about facing new challenges, comfortable contributing to the direction of the team, and seeking guidance from management and peers
• Intrigued by Premium Video and the opportunity to make a deep impact on the future of Television
• Bachelor’s degree in Information Technology, Computer Sciences, Engineering, or equivalent qualifications
• 5+ years of experience in a technical position
• Coding ability in at least one language (Java/Tomcat preferred)
• Scripting experience (Ruby, Python, Bash, Powershell)
• Systems engineering (Linux and/or Windows Servers)
• Systems administration (Linux and/or Windows Servers)
• Understanding of the software deployment lifecycle from design, build, test, deploy
• Familiarity with one or more version control systems
• Experience building or managing applications from the Application layer down
• Networking (DNS, TCP/IP, HTTP, SSL)
• Support / Troubleshooting experience
• Customer service experience / strong customer focus
• Strong multitasking skills
• Demonstrated Ability to build and maintain strong working relationships with peers, managers and partner teams
• Strong Java Skills
• DevOps background
• Exposure to Cloud computing
• Exposure to security concepts / best practices
• BS in Computer Science, Engineering or a related technical field, or relevant technical experience
• Experience in Python and/or shell scripts
• Ability to write intermediate level database queries in SQL
• Experience in Programming / scripting (Java, Perl, Ruby, C#, and/or PHP)
• Experience and knowledge of video codec formats, encoding tools
• Experience in communicating with users, other technical teams
• Bachelors degree or equivalent experience in Information Technology or related IT field
• Must be highly self motivated and directed
• Must have extensive knowledge in Microsoft Windows and Linux Operating Systems
• Familiarity with TCP/IP protocol required
• Hands-on hardware and software troubleshooting experience required
• Scripting skills (e.g., Perl, Ruby, Python, Shell scripting)
• 1-3 years of Security Analyst, Security Operations, Network Operations Center (NOC) or production service support experience
• Knowledge of the Linux operating system and good understanding of networking concepts (to CCNA level or equivalent)
• Experience in vulnerability management, vulnerability analysis, and risk analysis
• Participation and commitment in meeting or exceeding customer experience goals
• Address inbound Technical Support calls to manage and resolve the customer issues
• Own and address incoming internal emails or support ticket requests through resolution
• Receive and address technical, non-technical and service related other inquiries
• Utilize other customized CCTG tools and processes to help identify the root cause of technical problems
• Research and resolve customer inquiries for the various products and services CCTG offers, including customer follow-up, working with various engineering teams, PM/EM, etc
• Experience in representing a world class “brand” in a service environment along with responsibility and implications with it
• Minimum of 3 years of experience in a call center supporting a network-based service or application, web-based/Internet experience, and SaaS environment are required. “Real time” service support environment is highly desired
• Intimate knowledge of Office versions and Windows 2000/XP/Vista/7/10 -- must be able to install, configure, and maintain each of these OS's
• Strong working knowledge of Mac OS, mobility iOS /Android platforms, UNIX/Linux commands, with previous support experience highly desirable
• Strong understanding of the use and configuration of Internet browsers, specifically IE, Fire Fox, and Chrome
• Strong LAN/WAN diagnostic, proxy servers troubleshooting experience
• Understanding of the Internet and related concepts
• Understanding of various audio products; VOIP, IP phones, teleconference and protocols within are highly desired
• Possess a balanced hybrid skill-set which consistently delivers superior support for both technical and non-technical issues
• Ability to work in a multi-tasking environment
• Possess superior customer-focused skills that allow communication and behavior adjustment to address the concerns of the caller
• Creative thinker with excellent written and verbal English communication skills
• CCNA certification is a plus
• Ability to write code or scripting (any one of Shell, Ruby, Perl, Python etc.)
• Strong debugging/problem solving/troubleshooting skills
• Familiarity with programming languages Java or C++ or C and reading code
• Ability to write/read complex SQL queries and No SQL is added advantage
• Strong understanding of support processes - tickets, monitoring, processes and metrics
• Knowledge on distributed applications/enterprise applications
• Knowledge on Hadoop or Distributed Computing is plus
• Knowledge on Cloud technology is plus
• Hardware setup and configuration, stack set up and integration test on it
• Automating the work and getting it down to zero effort
• Bug fixes and tier 1 support team and complete deployment
• Coding/scripting is needed (preferably an object oriented language like Java, Python, Ruby, Perl, etc.)
• Experience with Unix / Linux
• Candidate is expected to analyze, prepare, implement, develop test cases, coordinate, and manage the test procedure, and verify, the test procedure, verify the configuration and integration of the cloud
• Responsible for analyzing, designing, and developing commercially viable end-to-end technical cloud management solutions (e.g.: Virtual Infrastructure Management, Virtual Data Center Management, Virtual Application Management) for the customers
• Works to ensure that deployment infrastructure matches reference architecture and ensures that test systems are representative of production
• Assists in hardware sizing and recommendation, capacity planning, diagnostics analysis, and server placement
• Participate in knowledge transfer, documentation and information sharing while staying abreast of on new technology/technical areas
• Customer Issue handling – primarily highly complex and integrated cloud solutions. The candidate needs an understanding end to end solutions
• Candidate will update and upgrade customer operational environments
• Analyze customer technology, define business requirements, and participate in risk analysis
• Find new business opportunities based on expanding existing customer solutions as well as creating new ones
• Scope, design, define and plan for Infrastructure Architecture and system deployment and/or upgrade as well as integration into complex carrier grade systems
• When acting as a Support Engineer the Candidate may be required to remotely work on critical failures whenever they occur
• Establish a solid relationship with the customer aimed at increasing credibility as the primary partner
• Self- starter motivated to learn new technology and solutions
• Accountable to customer and meets objectives and timelines
• Administrative, documentation and organizational skills
• Comfortable presenting customer as part of a sales engagement in a technical lead role
• Data Center Experience
• Networking Background
• SAN/NAS Technology
• Understanding of various Cloud models (Public cloud, Private Cloud, Telecom Cloud) in at least one aspect of the Cloud or a general but “clear” understanding of the Cloud principles
• Containerization, Dockers, Platform Orchestration
• OpenStack or AWS or VMware
• Knowledge of BASH/PYTHON
• Bachelors Degree in Engineering or Similar
• Additionally, OpenStack and VMware experience are also good pre-requisites
• MUST have business level Japanese fluency
• Hands on experience in charging system or similar BSS area
• Troubleshooting complex 2nd and 3rd level system problems reported by SAP partners via the web-based messaging system, and providing the best available solution or workaround within the agreed service levels
• Liaising with Development Teams to identify bugs and missing product functionality
• Documenting solutions to known issues and consulting questions
• Moderating Product Discussion Forums
• Participating in internal projects that drive Support Automation and Partner Enablement
• Work Hours: shift schedule for business needs from 9:00 – 21:00 Eastern Standard Time
• Degree in Computer Science or IT (preferred) or equivalent work experience
• Good understanding of the business process at small or medium business including
• End-user knowledge of multi-channel sales and marketing
• SAP Business One SDK Certified an asset
• Programming background (VB / JAVA / .Net / C# / Java Script) / MS Visual Studio
• Monitoring tools e.g. Zabbix (good to have)
• SQL programming / HTML advanced / CSS / LESS / TWIG
• X-technologies (XML, XSL, XPATH) / Web services / API
• Web-technologies (HTTP, Web service call)
• Interface-technologies (flat file, mail, ftp, http, SAP ERP) is a plus
• Database Management System Administration (SQL Server) and query language
• Knowledge and experience in virtualization technologies particularly VMware and/or Citrix
• Experience with Windows Server OS platforms and tools like Performance or resource monitor
• Knowledge of database concepts such as SQL locks, deadlocks, indexing etc
• Experience with troubleshooting database performance issues using tools such as profiler, DMVs
• Troubleshooting experience of technical issues to diagnose issues and differentiate between product and non-product issues – identify OS issues
• Aptitude and/or experience to deal with challenging support cases
• Strong customer focus & interpersonal skills
• Fluency in English / Excellent communication skills
• Ability to work as part of a multi-cultural team
• Minimum 2 years Product Support experience in a Multinational Company (preferred)
• Work Hours: shift schedule for business needs from 9:00 – 22:00 Eastern Standard Time
• End-user knowledge of an ERP software solution
• System Administration (Windows platforms, Citrix, WTS), Security and Networking
• Experience with Windows Server & Linux OS platforms and tools
• Cloud computing and networking knowledge and experience
• Excellent communication skills (written and oral in all required languages)
• Good working knowledge of Microsoft SQL Databases (T-SQL, Indexes, Stored Procedures, etc.)
• A good understanding of IIS, troubleshooting website issues/HTTP responses
• Ability to troubleshoot networking issues, database or scripting issues using tools like Message Analyzer, SQL Profiler and browser debugger etc
• Experience in troubleshooting .NET based web applications, troubleshooting and tuning application performance issues
• Programming skills are useful but not required- preferably ability to read and understand code written in C++, C#, J-Script and other Microsoft .Net technology
• Preferred skills: Solution/customization knowledge in both CRM Online and CRM On-Premises (back to 2011 for legacy implementations)
• Strong customer service skills, accurate and logical problem solving, and communication skills, plus the ability to work in a team environment
• Conduct data collection projects including setup and verification of all system components, trouble-shooting during live sessions, ensuring data integrity and upload, and documenting best practices
• Apply knowledge of wireless and networking technologies, mobile devices and quality assurance practices to ensure that connected devices meet all target requirements and produce a superior customer experience
• Examine processes and available tool sets to ensure the most accurate results in the lab and in the field. Strive to automate process and work closely with Program Managers to identify process automation
• Ability to work effectively across a range of customers and team members to deliver on-time
• Perform quick but thorough data analysis in order to drive the highest quality through all phases of data collection
• A high level of professionalism, integrity, and discretion in handling confidential information, as well as the ability to work well with people at all levels inside and outside the company, is essential
• Excellent communication, interpersonal, and analytical skills
• Willingness to support several projects at one time, and to accept reprioritization as necessary and to deliver high-quality work on schedule
• Bachelor’s degree in computer science, electrical engineering, telecommunications or a similar field
• Experience with speech and language data collection and processing
• Excellent ability and methodology to troubleshoot and identify the root cause of issues
• Experience with Unix/Linux and shell scripting, perl, python or Java
• Knowledge of the mobile networks, audio signal quality measures, and core data analysis skills
• End-to-end, hands-on experience with all aspects of data collections
• Experience troubleshooting network systems
• Passion for building scalable, global, complex systems to solve problems with proven ability to deliver high quality software
• Solid understanding of Object-Oriented design and concepts
• Expert knowledge of Java, C/C++ (atleast one) is a must
• Self-directed and capable of working effectively in a highly innovative and fast-paced environment
• BS or MS in Computer Science or in a relevant Engineering discipline
• Great understanding of database theory and solid experience in at least one relational DBMS
• Demonstrated proficiency with Perl, AJAX, Javascript, CSS is a plus
• Respond to incidents logged by the customer
• Management of problems to resolution for any network and equipment failures covering software, hardware and infrastructure problems as defined by the service level agreement. This may include both RM and 3rd party PCs and peripherals
• Carry out hardware fault diagnosis, including the repair of IT systems, down to modular level and occasionally component level
• Ensure that all systems used to carry out work activities are updated on a real time basis including the completion of detailed and accurate call notes. Following the communication and escalation steps as outlined in process documentation
• Know and understand the IT Service Delivery targets for the contract and be proactive in ensuring that these are achieved
• Work in an advisory capacity alongside the FSC and Ops Team Leader in providing technical solutions to the customer’s requirements and setting customer expectations
• 1st /2nd line IT support & implementation experience including MS Server 2008/2012/XP/7/8, AD, Group policies, DNS, DHCP, network infrastructure, VMware, Citrix, Apple, CC4, switches etc, ideally within a customer-focused environment
• Strong problem solving abilities. Excellent communication, customer handling and inter-personal skills
• Strong planning, organising and prioritising abilities. Target focused. Flexible to cope with change, be proactive and adapt quickly to a developing type of service delivery
• Prior school ICT support experience may be useful, but isn’t critical
• Flexible to visit other schools across London as and when required
• Present technical content to various audiences including customers, partners, and internal stakeholders. Qualifications (Not all skills are required; some are good to have)
• Exposure and experience working with customers on Microsoft Cloud products such as Azure, Office 365, or Microsoft CRM is preferred but not required. ? Strong customer service skills, accurate and logical problem solving, and communication skills, plus the ability to work in a team environment
• Degree in Management Information Systems, Computer Science, Computer Information Systems, and Computer Engineering (preferred)
• Work on the 1st line support servicing multiple platforms for DES
• Work on Shifts including Weekends, work on Incidents and proactive monitoring
• Excellent written and Verbal Communications, strong PL/SQL, Perl Scripting

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Application Support Engineer Resume Examples

Have you been looking for a job as an Application Support Engineer? Writing a resume that stands out in a competitive job market can be challenging. This guide will provide tips and examples to help you create an effective Application Support Engineer resume that will give you the edge over other applicants. With this resume writing guide, you will learn how to highlight your skills and experience in the most effective and appealing way. You will also learn what employers are looking for and how to demonstrate your ability to handle the duties of an Application Support Engineer. By the end of the guide, you will have a resume that will help you get noticed and get the job you want.

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Application Support Engineer

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

I am an experienced Application Support Engineer with more than 5 years of experience in the IT sector. I have an in- depth understanding of software and hardware systems, databases, and networks. I have a strong technical background and an excellent problem- solving attitude. I am an excellent communicator and have great interpersonal skills with the ability to work well with people from all backgrounds. I am comfortable working independently as well as part of a team.

Core Skills :

• Strong technical background
• Problem- solving attitude
• Excellent communication skills
• In- depth understanding of software and hardware systems, databases and networks
• Strong interpersonal skills
• Ability to work well in a team

Professional Experience :

• IT Technician, ABC Inc, 2015- Present
• Provided technical support for hardware and software systems
• Responded to user queries, troubleshooting and resolving technical issues
• Configured new hardware and software systems
• Developed processes and procedures for IT operations
• Monitored and tested system performance

Education :

• Bachelor of Science in Computer Science, ABC University, 2011- 2015
• Microsoft Certified Solutions Associate (MCSA) Certification, 2016

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Application Support Engineer Resume with No Experience

A highly motivated and experienced professional looking to join an organization as an Application Support Engineer. Possesses excellent technical skills, problem- solving abilities, and analytical thinking. Possesses the ability to prioritize tasks and work efficiently under pressure.

• Excellent communication and interpersonal skills
• Strong technical and problem- solving skills
• Excellent analytical and troubleshooting abilities
• Team player with a positive attitude
• Proficient in various software packages such as Microsoft Office
• Ability to manage multiple tasks simultaneously

Responsibilities :

• Monitor and maintain applications on multiple platforms
• Troubleshoot and resolve technical issues in a timely manner
• Provide technical support to end users over the phone or in- person
• Update and maintain application documentation
• Conduct system testing to ensure the accuracy and reliability of applications
• Train users on the use of applications

Experience 0 Years

Level Junior

Education Bachelor’s

Application Support Engineer Resume with 2 Years of Experience

I am a highly motivated and experienced Application Support Engineer with 2 years of experience in the IT industry. I have a deep understanding of software and hardware systems and processes. My technical acumen is complemented by excellent customer service and communication skills, allowing me to provide the highest level of support for clients. I am proficient in systems analysis, troubleshooting, and problem solving and have a proven track record of quickly resolving technical issues. I am confident in my ability to contribute to the success of any organization.

• Technical Troubleshooting
• Systems Analysis
• Software installation and configuration
• Problem Solving
• Customer Service
• Documentation
• Project Management
• Installing and configuring software and hardware systems
• Troubleshooting technical issues and providing solutions
• Performing system and network maintenance tasks
• Creating and maintaining user accounts on networks and applications
• Monitoring system performance and providing technical support
• Writing and maintaining technical documentation
• Managing and coordinating project tasks

Experience 2+ Years

Application Support Engineer Resume with 5 Years of Experience

A diligent and results- driven Application Support Engineer with 5 years of experience in providing top- notch technical support to application users. Relevant experience in maintaining, troubleshooting and repairing applications, developing and updating application support documentation, and implementing agency policies. Proficient in designing and deploying application systems and managing system software. Highly organized and detail- oriented with excellent problem- solving and interpersonal skills.

• Application Installation, Configuration and Maintenance
• Troubleshooting and Problem- Solving
• System Software Management
• End- User and Technical Support
• System Documentation and Reporting
• Database Management
• Networking Technologies
• Installed, configured, monitored and maintained application systems based on technical requirements.
• Developed and maintained application support documents to ensure smooth functioning and troubleshooting of applications.
• Implemented agency policies and procedures to ensure compliance and security of application systems.
• Developed and deployed application systems with improved user experience.
• Performed periodic maintenance, troubleshooting and repair of applications in order to meet customer needs.
• Assisted users in resolving technical issues related to their applications.
• Monitored system performance and generated reports to track system usage.
• Ensured data security and integrity by managing and troubleshooting database issues.
• Installed and managed system software applications and updated them regularly.
• Configured and maintained networking technologies related to applications.

Experience 5+ Years

Level Senior

Application Support Engineer Resume with 7 Years of Experience

A highly motivated and creative individual with seven years of experience as an Application Support Engineer. I have an extensive technical background, combined with exceptional customer service and communication skills. My background includes developing, implementing, and managing computer networks, as well as working with customers to ensure technical solutions are effective and reliable. I have a proven track record of successfully and efficiently diagnosing and resolving complex technical issues.

• Networking Equipment
• Server Management
• Patch Management
• System Documentation
• Programming Languages
• Network Security
• System Performance
• Installed, configured, and monitored applications and software to ensure optimal performance.
• Provided technical support for general application issues to end- users.
• Tested and validated application changes, upgrades, and patches to ensure system stability and quality.
• Monitored application software performance and provided system feedback.
• Developed and maintained database solutions to improve system performance.
• Responsible for conducting system maintenance to ensure application availability and reliability.
• Collaborated with other engineers to develop solutions for technical issues.
• Assisted with the development of user documentation and training materials.
• Assisted with the installation, configuration, and maintenance of server hardware and software.
• Implemented security measures to protect the system from unauthorized access.

Experience 7+ Years

Application Support Engineer Resume with 10 Years of Experience

Self- motivated and experienced Application Support Engineer with 10 years of experience in providing technical assistance and support related to application software and systems. Possessing excellent problem- solving skills, a strong knowledge of programming languages, and an expertise in service- level agreements and customer service. Able to multitask and prioritize between multiple concurrent activities and projects.

• Excellent problem solving and analytical skills
• Proficient with programming languages
• Ability to troubleshoot and debug application software
• In- depth knowledge of service- level agreements
• Exceptional customer service skills
• Ability to multitask and prioritize between multiple activities
• Solid understanding of Windows and Linux operating systems
• Provide technical assistance and support related to application software and systems
• Gather information from customers to identify problems and provide solutions
• Troubleshoot and debug application software and systems
• Ensure customer satisfaction by providing timely and accurate responses to customer inquiries
• Develop technical documentation to assist customers in using application software and systems
• Perform system processes such as backups, upgrades, and patching
• Monitor system maintenance and performance
• Design and implement system upgrades and patches
• Develop and implement policies and procedures related to application software and systems

Experience 10+ Years

Level Senior Manager

Education Master’s

Application Support Engineer Resume with 15 Years of Experience

I am an experienced Application Support Engineer with 15 years of experience in providing technical support for customers and troubleshooting software applications. I possess a broad range of technical skills and an in- depth understanding of business operations, enabling me to quickly identify and resolve application issues and to provide reliable customer service. I am detail- oriented, organized, and have excellent communication and problem- solving skills. I am passionate about helping customers and finding solutions to their technical issues.

• Troubleshooting software applications
• Resolving customer issues
• Customer service
• Business operations
• Technical skills
• Problem- solving
• Communication
• Analytical thinking
• Organizational skills
• Diagnosing and troubleshooting software application issues
• Investigating customer complaints related to application performance
• Analysing and documenting application logs
• Providing technical support via phone and email
• Developing and maintaining application support procedures
• Identifying and resolving customer problems quickly
• Creating reports to document customer issues and solutions
• Assisting with the installation and configuration of applications
• Participating in testing and quality assurance activities

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a Application Support Engineer resume?

A resume for an Application Support Engineer should include the following:

• Education: Include your college degree, major, location, and year of graduation. If you have any certifications or specialized coursework related to the position, list them as well.
• Relevant Skills: List any technical, problem-solving, or relevant software skills you possess that are applicable to the job.
• Professional Experience: Include any relevant experience you have related to the position. Include job titles, the duration of your employment, and the tasks you were responsible for.
• Projects: List any project-based work or research you have done related to application support. This could include developing custom software or providing technical support.
• Core Competencies: List your core competencies that are applicable to the job. Examples could include software development, debugging, and customer service.
• Extracurricular Activities: If you have any extracurricular activities or volunteer work related to the position, include them on your resume.
• Other Qualifications: Include any other qualifications you have that are relevant to the position. This could include language proficiency or communication skills.

By including all of these elements on your resume, you will be able to demonstrate to employers that you have the necessary qualifications and skills needed to excel in an application support engineering role.

What is a good summary for a Application Support Engineer resume?

A good summary for an Application Support Engineer resume should focus on the candidate’s ability to provide effective technical and customer service support to users of software products. It should emphasize the candidate’s strong technical background, problem-solving skills, troubleshooting abilities, and knowledge of application software, databases, and systems. Additionally, the summary should highlight the candidate’s experience in diagnosing and resolving user issues, training users on software products, and coordinating with other departments to ensure customer satisfaction. Finally, it should emphasize any certifications, awards, and other achievements that demonstrate the candidate’s technical and customer service expertise.

What is a good objective for a Application Support Engineer resume?

Having a strong objective on your Application Support Engineer resume can help you stand out from other applicants and demonstrate your enthusiasm and aptitude for the job. A good objective should be tailored to the job you are applying for and should demonstrate why you are the perfect candidate for the role.

Below are some examples of objectives for an Application Support Engineer resume:

• To leverage my technical aptitude, problem-solving skills, and experience in software engineering to provide effective and efficient application support for an organization.
• Seeking a position as an Application Support Engineer to use my knowledge of customer service, software development, and system configuration to provide superior technical support.
• To utilize my knowledge of programming languages, databases, and cloud computing to provide exceptional application support and customer service.
• To obtain a position as an Application Support Engineer, where I can use my experience in software development and customer service to deliver reliable and efficient technical support.
• To put my background in software engineering and customer service to work in an Application Support Engineer role, utilizing my problem-solving skills and strong technical aptitude.

How do you list Application Support Engineer skills on a resume?

As an Application Support Engineer, it is essential to have the right skills and expertise in order to efficiently and effectively provide technical support. When listing Application Support Engineer skills on a resume, it is important to include both technical and non-technical skills that are relevant to the job and demonstrate your value as a potential candidate for the role. Here is a list of some core skills you may consider including on your resume:

• Technical Support: Expertise in troubleshooting and diagnosing technical issues, identifying solutions, and providing customer service and technical support.
• Problem-solving: The ability to quickly and efficiently identify and resolve technical problems.
• System Monitoring: Ability to proactively identify and address system errors and malfunctions.
• Software and Technology: Knowledge of software applications, operating systems, networking protocols, and hardware components.
• Troubleshooting: Experienced in resolving system and application errors, as well as managing customer expectations.
• Documentation: Ability to create and maintain user documentation and other technical documentation, such as system diagrams and process flowcharts.
• Communication: Excellent verbal and written communication skills, including the ability to clearly explain complex technical issues to non-technical users.
• Teamwork: Experience working collaboratively in a team environment with other technical professionals, such as software developers, system administrators, and other support engineers.

By including all of the necessary skills for the role on your resume, you can present yourself as a qualified and capable Application Support Engineer. Highlighting relevant experience and certifications can also help strengthen your candidacy.

What skills should I put on my resume for Application Support Engineer?

When applying for a position as an Application Support Engineer, it is crucial to show that you have the right technical skills and experience to fulfill the requirements of the job. In order to make sure that your resume stands out and catches the attention of potential employers, here are some key skills you should include:

• Technical Troubleshooting: As an Application Support Engineer, you will need to be able to troubleshoot any technical issues that arise with an application. You should show that you have experience in diagnosing, analyzing, and resolving complex application and system issues.
• Knowledge of Application Development: Knowledge of application development and software engineering principles is especially important for this role. You should demonstrate that you have experience in design, implementation, and maintenance of applications.
• Database Administration: You will be working with various databases, so you should include any experience you have in administration and management of databases. This could include familiarity with SQL, Oracle, or other database technologies.
• Strong Communication Skills: It is important to show that you can effectively communicate with clients and colleagues, both verbal and written. You should include any experience in customer service and technical support, as well as proficiency in written and spoken English.
• Ability to Work Under Pressure: As an Application Support Engineer, you should demonstrate that you are able to work under pressure and think quickly on your feet. You should include any experience in working under tight deadlines and handling multiple tasks at once.

By showing that you possess the necessary technical and interpersonal skills for the role, you can give yourself a better chance of landing the job. Make sure to include any relevant technical or professional experience you have in each of these areas on your resume, and you should be well on your way to success.

Key takeaways for an Application Support Engineer resume

When writing a resume for an application support engineer role, it is important to be aware of the key takeaways that are essential for creating an impressive resume that stands out from the competition.

• Technical Skills: As an application support engineer, it is crucial to highlight the technical skills that you possess, such as experience with programming languages, operating systems, databases, and more. Be sure to list out any related certifications that you may have.
• Problem Solving Abilities: Application support engineers must be able to troubleshoot, diagnose, and solve complex issues quickly and efficiently. It is important to showcase any relevant experiences where you have successfully achieved this.
• Attention to Detail: This role requires extreme attention to detail in order to identify potential issues, making it an important aspect to include in your resume.
• Communication Skills: As an application support engineer, you will frequently have to communicate with both internal and external stakeholders. Being able to effectively communicate your findings and solutions is key for success in this role.
• Adaptability: Things can change quickly in the world of technology and application support engineers must be able to adapt to new systems and processes. Having the ability to quickly learn and adjust to new situations is essential.

By focusing on these takeaways, you can create an effective and impressive application support engineer resume that will be sure to stand out to employers.

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Technical Support Engineer Resume Example (Free Guide)

Create an technical support engineer resume that lands you the interview with our free examples and writing tips. use and customize our template and land an interview today..

Welcome to our article on Technical Support Engineer Resume Examples! Here, you will find a comprehensive guide to writing a resume that will help you stand out in the competitive field of technical support engineering. With the help of our resume examples, you can craft a resume that captures the attention of employers and highlights your skills and experience in this field. Keep reading to learn how to make the most of your resume and land the job of your dreams!

We will cover:

• How to write a resume , no matter your industry or job title.
• What to put on a resume to stand out.
• The top skills employers from every industry want to see.
• How to build a resume fast with our professional Resume Builder .
• What a resume template is, and why you should use it.

What does a Technical Support Engineer do?

A Technical Support Engineer provides assistance to customers and users of a company's products or services. This includes troubleshooting, answering questions, and providing technical assistance related to the product. They may also be responsible for performing system tests, analyzing system performance and making improvements, and providing training and support to users. In addition, they may be required to develop and maintain support documentation, as well as work with other departments within the company to ensure customer satisfaction.

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What are some responsibilities of a Technical Support Engineer?

• Diagnose and troubleshoot technical issues in hardware, software, and networking
• Install, configure, test, and maintain operating systems, application software, and system management tools
• Provide technical support to customers through phone, email, or chat
• Provide hardware and software support for servers and workstations
• Create and update documentation for customers and internal usage
• Perform system backups and recovery
• Monitor system performance and integrity
• Identify, research, and resolve technical problems
• Provide assistance to customers in setting up their systems
• Maintain and update inventory records

Sample Technical Support Engineer Resume for Inspiration

Personal Details: Name: John Doe Address: 123 Main Street, Somewhereville, USA Phone: (123) 456-7890 Email: [email protected]

Summary: John Doe is an experienced Technical Support Engineer with 5+ years of experience in providing technical support in a fast-paced environment. He has a passion for troubleshooting and finding creative solutions to complex technical issues. He is highly organized, with excellent communication and customer service skills. He is certified in a range of technologies, including Windows and Linux, and is proficient in both written and spoken English.

Work Experience: Technical Support Engineer, ABC Company, 2017-2020

• Provided technical support to customers and employees in a fast-paced environment.
• Diagnosed and troubleshot hardware and software problems.
• Provided resolution for complex technical issues.
• Trained new employees on technical support processes.
• Assisted customers with installation and set up of hardware and software.
• Monitored and maintained the company's computer networks.
• Installed, configured, and updated hardware and software.
• Implemented security policies to protect the network.
• Resolved network issues quickly and efficiently.
• Provided technical support and training to end-users.

Education: Bachelor of Science, Computer Science, University of Somewhere, USA, 2012-2015

• Troubleshooting
• Network Administration
• Installation & Setup
• Customer Service
• Systems Analysis

Certifications:

• Microsoft Certified Systems Engineer
• CompTIA A+ Certified Technician
• CompTIA Network+ Certified Technician

Languages: English (Fluent)

Resume tips for Technical Support Engineer

Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need Technical Support Engineer resume tips. We collected the best tips from seasoned Technical Support Engineer - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.

• Highlight your technical skills and certifications to show your expertise in the field.
• Make sure to include relevant experience that is related to the position you’re applying for.
• Include soft skills such as customer service, communication, and problem-solving.
• Make sure to showcase accomplishments such as successful customer resolutions and projects you’ve completed.
• Include any relevant training or special courses that you’ve taken that could help you in this role.

Technical Support Engineer Resume Summary Examples

A resume summary or resume objective is a great way to highlight the most important qualifications and experiences you have that make you the ideal candidate for a Technical Support Engineer position. The resume summary or objective should include your technical knowledge and experience, customer service experience, and any certifications or special qualifications you may have. It should also include any soft skills that would make you a great fit for the position. By providing a comprehensive summary or objective, employers can quickly assess your qualifications and determine if you are a good fit for the job. For Example:

• Highly experienced Technical Support Engineer, with 8+ years of experience in troubleshooting and resolving complex customer issues, and providing quality customer service.
• Skilled Technical Support Engineer, providing dedicated support to customers and resolving IT issues in a timely manner.
• Talented Technical Support Engineer, with knowledge of system installation, troubleshooting and diagnostics. Proven ability to assess customer needs and provide effective solutions.
• Knowledgeable Technical Support Engineer, providing technical assistance to customers and colleagues. Adept at identifying, diagnosing and resolving complex customer issues.
• Motivated Technical Support Engineer, with expertise in solving customer queries and providing technical guidance and advice. Skilled in setting up and configuring systems.

Build a Strong Experience Section for Your Technical Support Engineer Resume

Building a strong experience section for a technical support engineer resume is important for a number of reasons. First, technical support engineers provide specialized problem-solving and customer service, so it is important to demonstrate that you have the right skills and experience to do the job. Additionally, a strong experience section can show potential employers that you have the necessary knowledge and experience to quickly and effectively solve customer issues. Finally, it is important to demonstrate your ability to work well with customers, as well as other teammates, in order to build and maintain long-term relationships. For Example:

• Provided technical support to internal and external customers in a timely and professional manner.
• Diagnosed and resolved technical hardware and software issues for clients.
• Assisted clients with product installation, configuration and troubleshooting.
• Researched, identified, and resolved technical problems from incoming inquiries.
• Maintained and updated technical documentation and knowledgebase.
• Responded to customer inquiries via phone, email, and chat support.
• Created and modified technical manuals for internal and external customers.
• Provided remote support to both on-site and off-site employees.
• Monitored system performance and identified potential areas of improvement.
• Conducted system tests to ensure proper functionality and performance.

Technical Support Engineer resume education example

Technical support engineers typically need at least a bachelor's degree in computer science, information systems, or a related field. However, some employers may accept candidates with an associate's degree and relevant experience. Technical support engineers must also have a strong knowledge of computer hardware, software, networking systems, and other related technologies. They must also possess strong problem-solving and communication skills. Here is an example of an experience listing suitable for a Technical Support Engineer resume:

• Bachelor of Science in Computer Engineering, University of California, San Diego, CA - 2016
• Associate of Applied Science in Computer Networking, California State University, San Francisco, CA - 2014
• Certified System Administrator, Microsoft Technology Associate - 2012
• Certified Network Engineer, Cisco Certified Network Associate - 2011

Technical Support Engineer Skills for a Resume

It is important to add skills for a Technical Support Engineer Resume because employers are looking for candidates who possess the required technical skills to perform the job effectively. Skills such as technical troubleshooting, customer service, system installation and configuration, networking, and database management demonstrate the applicant’s understanding of the technical aspects of the job. Additionally, employers may also be looking for skills in leadership, problem solving, and communications, which are important areas of expertise for a Technical Support Engineer. By including a comprehensive skills section on a resume, applicants can demonstrate to employers that they have the skills to perform the job successfully. Soft Skills:

• Problem-solving
• Communication
• Organizational
• Time Management
• Multi-tasking
• Adaptability
• Attention to Detail
• Hardware Troubleshooting
• Software Installation
• Problem Solving
• Computer Maintenance
• Network Security
• Data Analysis
• Scripting Languages
• Server Administration

Common Mistakes to Avoid When Writing a Technical Support Engineer Resume

In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.

• Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
• Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
• Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
• Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
• Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
• Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
• Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.

Key takeaways for a Technical Support Engineer resume

• Highlight relevant technical certifications and qualifications
• Include a comprehensive list of technical proficiencies
• Provide a detailed account of past experience and accomplishments
• Outline problem-solving and troubleshooting skills
• Highlight customer service and communication abilities
• Mention any experience with software or hardware installation
• Showcase the ability to troubleshoot complex technical problems
• Demonstrate an understanding of technical standards and protocols
• Present knowledge of troubleshooting tools and processes

Resume of Technical Support Engineer

Description

Bhavneet is a Technical Support Specialist, skilled in monitoring and maintaining computer systems. With up-to date knowledge of latest IT and software trends he has an ability to diagnose hardware and software faults and resolve technical issues. He is now looking for a full time role in a reputed organisation’s technical help desk department.

Related Categories

• Technical Support

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Resume Skills and Keywords for Techincal Support Engineer

A Technical Support Engineer is typically engaged by a firm to monitor and maintain their computer hardware and software systems. Their expertise aids the organisation in resolving technical issues with client accounts or the company's software infrastructure. A Technical Support Engineer will also assist in the integration of computer software by diagnosing and troubleshooting typical issues. Employees with this job description usually start off as IT or IT Assistants.

Skills required for a Technical Support Engineer's role

• Network Maintenance 
• Troubleshooting and Repair 
• Installation of Software 
• Java Programming 
• Client Communication 
• Service-Oriented 
• Customer-Focused
• Application systems' support
• Development Methodologies

What recruiters look for in a Technical Support Engineer's resume: 

• Proficient in actively updating, maintaining and monitoring all aspects of computer networks
• Skilled in installing and configuring computer systems and applications within the company
• Adept at responding to customer inquiries and assisting in troubleshooting and resolving challenges

What can make your Technical Support Engineer's resume stand out:

A strong summary that demonstrates your skills, experience and background in technical support

Technical support representative adept at resolving complex network issues. Competent in troubleshooting network hardware issues while responding to customer support issues. Seeking a position in a professional organisation to work for the betterment of the company and to foster returns. 

Targeted job description 

• Assist management in creating training materials pertaining to computer troubleshooting and usage
• Act as the initial point of contact for all computer and system related concerns from clients or other employees
• Organize and file documentation pertaining to warranties and instructional guides for computer hardware

Related academic background 

• B.Sc (Computer Science) |  Lila Wanti College | 2019
• Higher Secondary |  St. Theressa Convent School | 2016 
• Senior Secondary | St. Theressa Convent School | 2014

Sample Resume of Technical Support Engineer in Text Format

BHAVNEET SINGH 

Technical Support Representative 

64676430997 | [email protected]

linkedin/bhavneet-singh | C-17 Lohrence Road, Sonipat 

EDUCATION 

EXPERIENCE / INTERNSHIP 

Technical Support Assistant

APS Group of Companies | Jun 2018 – Aug 2018

• Assisted seniors with scheduling, service protocol improvements and quality assurance. 
• Supported customers with online billing and account issues at base level. 
• Resolved customer complaints and concerns with strong verbal and negotiation skills. 
• Displayed courtesy and strong interpersonal skills with all customer interactions over phone calls and mails. 

PROJECTS 

Face and Fingerprint Reading 

• Used advanced technology of Bio-metrics and maintained reports on how biometrics has become an emerging tech. for recognizing individuals using their biological traits. 
• Gathered information such as face recognition, hand geometry, voice recognition etc using Dot net,MS access etc. 

PROFESSIONAL ENHANCEMENTS 

Awards 

• Awarded for the best presentation the Inter College Business Idea and Presentation competition. 

Seminars 

• Attended seminar on the topic "Parallel File System for Linux clusters " by Dr. Ram Mehta at University. Attended seminar on the topic "Air Trac Control System" by Mr. Baldev Singh at Gregarious Institute. 

Certifications 

• Certification in Java Programming from MLB Classes. 

SKILLS ( TECHNOLOGY / FUNCTIONAL ) 

EXTRA-CURRICULAR 

Participations / Sports 

• Participated in 100 m race at university annual fest. 
• Captain of boys Cricket Team at college for 2 years. 

Languages 

• English 
• Hindi 
• Punjabi 

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Technical Support Engineer Resume Sample

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Are you a Technical Support Engineer professional and looking for an exciting career? We have good news for you! use our professional Technical Engineer . You don’t have to start writing from scratch. Just click “ Edit Resume ” and modify it with your details. Update the template fonts and colors have the best chance of landing your dream job. Find more resume samples .

Technical Support Engineer Resume Example

Andrew Kevin Technical Support Engineer

• Senior Technical Support Engineer specializing in Software and Hardware Troubleshooting.
• Experienced with Most of Operating Systems and Networks in troubleshooting and support. Well-versed in Database and programming languages.
• Strong background in Technical Operations and customer relations.
• Help desk and tech support:Hardware Assembly, Maintenance, Peripherals, Printers ,Drivers
• Networks Configuration: Servers, Routers, TCP/IP Sockets, LAN Technology , Fiber Optics Fundementals
• Operating Systemes: Windows servers, XP, 7, 8, 10, MAC OS
• Leadership and Operations: Customer Service-Oriented, Exceptional Verbal and written communication skills, software training and implementation, Efficient multi-tasker
• Application development, database sys and programming Languages: My SQL, Microsoft SQL, Oracle, Crystal ReportsC++/C#, XML, SQL, ASP.Net, HTML, CS

Front Desk Associate Diamond Core Hotels   Aug 2015 ­ Present

• Meet the new tenants among all Clients Locations to clarify and explain our software features
• Responsible for the UAT, Rollout and Go-live processes for the Sales Tracking Software “eReceipt”on each tenant POS
• Manage, configure and Troubleshoot all Tenants POS devices H/w and S/w
• Create the tenant software execution code using XML Parser
• Gathering daily and monthly reports for All Retailers Technical Incidents
• Follow-up the daily task with the team members and ensure that all incidents engagements updated correctly

Technical Support Engineer Micro Chip Technologies   Mar 2008 ­ Aug 2015

• Provide technical support for Etisalat E2E Devices S/w and H/w
• Perform Surveillance, KPI Monitoring, Incident Management, and Change Management,
• Run and execute NOC activities and routines
• Send/receive/follow up with trouble reports sent to the delivery units/supplier/customer
• Generate reports and logs from server using (oracle database and Linux)
• Generate devices Mobicontrol report

Advanced Technical Support NewLine Telecom – Aug 1995 ­ Jul 2003

• Handle inbound and outbound technical calls and provide the technical support needed for the TE VIP customers
• Handling all domain and email troubleshooting and support
• Assisting customer with “Static IP” configuration and troubleshooting
• Handling all VDSL Clients support
• Handling TE-Wifi (Wifi-Venue) for public wireless customers

Masters in Computer Science University of the West Rosemead, CA – Oct 2018

Bachelor in Computer Science VNR Technologies – Oct 2018

• Reading Books
• Playing Tennis
• Exploring New Places

Career Expert Tips:

• Always make sure you choose the perfect resume format to suit your professional experience.
• Ensure that you know how to write a resume in a way that highlights your competencies.
• Check the expert curated popular good CV and resume examples

Technical Support Engineer Resume with Writing Guide

It has been proven that resumes can make or break your career—regardless of who you are and what position you are applying for. A resume is not a place for gimmicks or vague adjectives but rather, it is an opportunity to present yourself in the most attractive light possible. A resume is a chance to tell an employer what you have done and demonstrate your experience, skills, and abilities. Your resume is a short document that should be no longer than two pages—a quick read that can show you have the right skills for the position you are applying for.

Whether your ultimate goal is to get hired or simply to make it in the job market, use these tips to write a resume that will help land you your next job.

Technical Support Engineer Resume Writing Guide:

• Remember that your resume will not sell you on its own. Your resume has to be written in such a way that it speaks for itself. You can’t expect an employer to come across your resume and fall in love with you, but rather you have to make it clear why working for that particular employer would be beneficial to you.
• “Technical Support Engineer” and “Customer Support Specialist” are both equally attractive terms, however they mean slightly different things to the applicant. Use the terms you are most familiar with and that have meaning to you.
• This is a resume, not an essay. You don’t want to write a novel or try to make your resume stand out by being different or unique. Stick to the facts and include no fluff.
• Stay away from specific dates in your resume if possible—if it is important enough in the field, it will be important enough to the employer—avoid writing “underwent training” instead you can say “received training. In most cases, placing dates on a resume is undesirable.
• You can show off your achievements and skills by listing them in a table or chart. A visual resumes are more appealing to the eye and can be a great way to highlight your accomplishments and skills. This will not only show off your work but also give the employer an idea of what you have accomplished.
• Organizing your resume by relevance is key—you want to organize it in a way that will make the job search process easier for the employer. The best format to use for this is to make a table, list each office in which you have worked, and then follow by your achievements and skills related to their requirements.
• List actual contact information underneath where it says “Name”. You can also add the title of your position, such as “Senior Support Engineer,” and any credentials you may have. This is especially important if you are applying for an executive-level position and want to show your experience.
• You will want to include a summary paragraph at the end of your resume—this is not a resume but more so an overview of what you are trying to accomplish with this opportunity, including why that employer should consider you for that job.
• If there is a specific company you have in mind that you want to apply for a job with, make sure to include it in your resume. This will both give the employer a good understanding of your personality and show them that you are dedicated and serious about applying to their company.
• Do not write in sentence fragments—it’s best to use complete sentences and avoid incomplete thoughts or phrases. Your resume should flow from one sentence to the next without any awkward breaks in speech or thought.

Technical Support Engineer Responsibilities:

• Researches, tests, and upgrades features and functionality of a product;
• Identifies problems and suggests solutions to customers;
• Delivers technical support over the phone or in person to customers;
• Provides on-site technical support for a computer system or network:
• Upgrades software packages;
• Prepares systems for installation or training by performing preventive maintenance tasks and identifying potential problems; and/or,
• Creates documentation for systems in order to ensure proper installation and training of users.

Technical Support Engineer Duties:

• Analyzes the job requirements of a user and determines if the system can be upgraded for processing or can be installed with additional software;
• Prepares and installs software;
• Performs preventive maintenance checks on computers and networks to ensure proper operation;
• Monitors security updates, and seeks out vulnerabilities in computer systems to provide information for protection against cyber-attacks, viruses, spyware, and other types of malware;
• Translates written documentation into instructions for the user;
• Installs and maintains programs, utilities, and tools software within job requirements;
• Configures dial-up access by creating entries in configuration files, such as .INI or .CONF files;
• Restores computers to their original configuration by removing any installed programs or utilities;
• Tests computer functionality using programs that set up the operating system environment and measure performance using a variety of software testing tools;

Top 10 Technical Support Engineer Skills:

• Troubleshooting – The ability to solve problems involving machines and equipment.
• Analytical Thinking – The ability to apply critical thinking and logic to solve problems.
• Service Orientation – Actively looking for ways to help people; putting the customer first
• Reading Comprehension – Understanding written sentences and paragraphs in work related documents.
• Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Active Learning – Understanding the implications of new information for both current and future problem-solving and decision-making.
• Written Comprehension – The ability to read and understand information and ideas presented in writing.
• Complex Problem Solving – Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Causal Relationships – The ability to identify the cause-and-effect relationships among variables.
• Time Management – Managing one’s own time well enough to complete tasks in a timely manner
• Learning Strategies – Recognizing the value of learning on one’s own and using one’s learning styles and abilities to acquire new knowledge and/or improve performance.
• Critical Thinking – Applying logic, reasoning, and analysis to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Technical Support Engineer Resume Objective:

A resume objective is the reason you are applying for a specific position. It is usually the first paragraph of your resume and is where you should summarize your skills and experience in relation to the job that you are seeking. You can use your resume objectives to highlight your accomplishments and skills that are relevant to a particular position. For example, if you are applying for a Marketing Manager position, you might want to mention how much of an impact you have had on the success of your projects and how much time and effort was required from start to finish.

• Do not write your objective in first person (“I am a Technical Support Engineer”), but rather, write it in third person (“Technical Support Engineer applies for…”)
• Do not use the objective to repeat information that is already located on your resume.
• Do not use a general sentence as an objective; instead, be specific and state how you can benefit the company you are applying with.
• Think about the purpose of the objective. In other words, what does this statement accomplish?
• Do not overlook specific keywords that show your interest in a specific job or company. This will help you stand out from the crowd and get noticed more quickly.
• Be sure to outline what kind of personal qualities you possess that would make you a great fit for the position being sought. If possible, include this in your objective statement as well.

Key Takeaways:

• Keep it concise. The objective is the first paragraph of your resume and should be kept short and to the point.
• Verbs should be in the present tense, but don’t overdo it. Make sure only you can use a word that is not proper English, such as “mental”, “researches”, or “evaluates”.
• Avoid vague statements such as “I would like to broaden my skills.

Check Other Great Resumes:

• DevOps Engineer Resume Sample
• Back-End Developer Resume Sample
• Procurement Manager Resume Sample
• Front-End Developer Resume Sample
• Family Physician Resume Sample
• Loan Officer Resume Sample
• Personal Banker Resume Sample
• Bank Teller Resume Sample
• Full-Stack Developer Resume Sample

More Resume Examples:

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• Fresher Network Engineer Resume Example

Resume Examples

• Common Tasks & Responsibilities
• Top Hard & Soft Skills
• Action Verbs & Keywords
• Resume FAQs
• Similar Resumes

Common Responsibilities Listed on Fresher Network Engineer Resumes:

• Configure and maintain routers, switches, and other network devices
• Monitor network performance and troubleshoot network problems
• Install and configure network security measures such as firewalls and intrusion detection systems
• Establish and maintain user accounts, permissions, and access rights
• Develop and implement network policies and procedures
• Research and recommend new network technologies and protocols
• Design and implement network architectures
• Create and maintain network diagrams and documentation
• Assist in the setup and maintenance of network servers
• Provide technical support and training to users
• Participate in network security audits and vulnerability assessments

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Fresher Network Engineer Resume Example:

• Implemented network security measures such as firewalls and intrusion detection systems, resulting in a 20% decrease in security incidents within the first six months.
• Developed and implemented network policies and procedures, resulting in a 15% increase in network efficiency and a 10% decrease in downtime.
• Assisted in the setup and maintenance of network servers, ensuring 99.9% uptime and improving server response time by 25%.
• Configured and maintained routers, switches, and other network devices, resulting in a 30% increase in network speed and a 20% decrease in latency.
• Monitored network performance and troubleshooted network problems, resulting in a 25% decrease in network downtime and a 15% increase in network availability.
• Provided technical support and training to users, resulting in a 20% increase in user satisfaction and a 10% decrease in user-reported issues.
• Researched and recommended new network technologies and protocols, resulting in a 15% increase in network efficiency and a 10% decrease in operational costs.
• Designed and implemented network architectures, resulting in a 20% increase in network scalability and a 15% decrease in network complexity.
• Created and maintained network diagrams and documentation, resulting in a 25% increase in network visibility and a 20% decrease in troubleshooting time.
• Network security implementation
• Firewall configuration
• Intrusion detection systems
• Network policy development
• Network procedure implementation
• Server setup and maintenance
• Router configuration
• Switch configuration
• Network device maintenance
• Network performance monitoring
• Network troubleshooting
• Technical support
• User training
• Network technology research
• Network protocol recommendation
• Network architecture design
• Network scalability improvement
• Network diagram creation
• Network documentation maintenance

Top Skills & Keywords for Fresher Network Engineer Resumes:

Hard skills.

• Network Configuration and Troubleshooting
• Network Security and Firewall Management
• Routing and Switching Protocols
• LAN/WAN Design and Implementation
• Network Monitoring and Analysis
• Virtualization Technologies (VMware, Hyper-V)
• Cloud Computing (AWS, Azure)
• Network Performance Optimization
• Network Hardware Installation and Maintenance
• Network Protocol Analysis (Wireshark)
• Network Automation and Scripting (Python, Ansible)
• Disaster Recovery and Business Continuity Planning

Soft Skills

• Communication and Interpersonal Skills
• Attention to Detail and Accuracy
• Analytical and Problem-Solving Skills
• Time Management and Prioritization
• Adaptability and Flexibility
• Teamwork and Collaboration
• Customer Service and Support
• Initiative and Proactivity
• Technical Writing and Documentation
• Leadership and Mentoring
• Critical Thinking and Decision Making
• Continuous Learning and Professional Development

Resume Action Verbs for Fresher Network Engineers:

• Troubleshot
• Implemented
• Collaborated

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Resume FAQs for Fresher Network Engineers:

How long should i make my fresher network engineer resume, what is the best way to format a fresher network engineer resume, which keywords are important to highlight in a fresher network engineer resume, how should i write my resume if i have no experience as a fresher network engineer, compare your fresher network engineer resume to a job description:.

• Identify opportunities to further tailor your resume to the Fresher Network Engineer job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

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Related Resumes for Fresher Network Engineers:

Cisco network engineer, network architect, network engineer, it support specialist, it system administrator, junior system administrator, linux system administrator, windows system administrator.

Top 16 Desktop Support Engineer Resume Objective Examples

Updated July 16, 2023 13 min read

A resume objective is a short statement at the beginning of your resume that explains why you are an ideal candidate for a desktop support engineer position. When writing a resume objective, it is important to be concise and direct, highlighting your qualifications and experience that make you well-suited for the role. To help guide the process, consider including specific skills or experiences that demonstrate your aptitude for the job such as “Providing technical support to customers in person, over the phone, and through email” or “Installing and troubleshooting hardware and software applications”. Additionally, list any certifications or achievements that make you stand out from other applicants. Examples of resume objectives for a desktop support engineer position include: “Seeking an opportunity to use my expertise in computer systems engineering and customer service to provide exceptional technical support as a Desktop Support Engineer” or “Highly experienced Desktop Support Engineer with strong problem-solving skills looking to apply my knowledge and experience to this role”.

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Top 16 Desktop Support Engineer Resume Objective Samples

• To obtain a Desktop Support Engineer position in an organization where I can utilize my technical knowledge and experience to contribute to the success of the company.
• Seeking a Desktop Support Engineer role with a company that values customer service, problem solving, and technical expertise.
• To use my knowledge and experience as a Desktop Support Engineer to provide quality customer service and technical support.
• To secure a position as a Desktop Support Engineer where I can apply my strong technical skills, problem-solving abilities, and customer service orientation.
• To work as a Desktop Support Engineer in an organization where I can apply my expertise in troubleshooting hardware/software issues, network maintenance, and system upgrades.
• Looking for an opportunity to join an established organization as a Desktop Support Engineer and leverage my experience in providing excellent customer service.
• Seeking a challenging role as a Desktop Support Engineer where I can utilize my strong communication skills and technical proficiency to ensure optimal performance of IT systems.
• Aiming for the position of Desktop Support Engineer at an innovative company that will allow me to utilize my knowledge of computer hardware/software systems, networking technologies, and customer service techniques.
• Desire to join an organization as a Desktop Support Engineer that provides opportunities for professional growth while utilizing my expertise in resolving desktop related issues.
• Aspiring to join an esteemed organization as a Desktop Support Engineer where I can make use of my experience with software installation/configuration, troubleshooting network problems, and providing user training/support.
• To work as part of the team at [Company Name] as their next Desktop Support Engineer; leveraging my extensive experience in providing effective IT support services.
• Seeking employment with [Company Name] as their next Desktop Support Engineer; bringing comprehensive knowledge of computer hardware/software systems along with exemplary customer service skills.
• Looking for the opportunity to join [Company Name]’s team of professionals as their next Desktop Support Engineer; offering superior skills in system maintenance/upgrades, network administration, and user support services.
• Applying for the position of Desktop Support Engineer at [Company Name]; offering exceptional problem-solving abilities along with strong communication skills and technical proficiency.
• Eager to secure the role of Desktop Support Technician at [Company Name], bringing extensive experience in diagnosing/resolving computer hardware/software issues along with outstanding customer service skills.

How to Write a Desktop Support Engineer Resume Objective

A desktop support engineer resume objective is an important part of any resume, as it provides employers with a brief overview of your skills and experience. Crafting an effective resume objective can be challenging, but with careful consideration and thoughtful planning you can create one that stands out from the crowd.

To begin, consider what type of job you’re applying for and what specific skills and experience are required for the role. Your resume objective should reflect these qualifications, as well as any other relevant qualifications or experiences that make you a strong candidate for the position. When writing your objective, be sure to focus on the key points that demonstrate your expertise in desktop support engineering. For example, if you have extensive knowledge of hardware maintenance and troubleshooting, be sure to emphasize this point in your objective statement.

In addition to highlighting your technical abilities, be sure to include any customer service skills you possess as well. Desktop support engineers often interact with customers on a daily basis, so being able to effectively communicate solutions is essential for success in this role. If you have previous experience providing customer service or working in a help desk environment, include this information in your objective statement as well.

Finally, make sure that your resume objective is concise and clear. Avoid using overly complicated language or jargon; instead focus on providing employers with a brief overview of why you are best suited for the position. By taking these steps when crafting your desktop support engineer resume objective statement, you can ensure that recruiters will recognize how valuable an asset you would be to their organization.

Related : What does a Desktop Support Engineer do?

Key Skills to Highlight in Your Desktop Support Engineer Resume Objective

In the competitive field of IT support, a well-crafted resume objective can set you apart from other candidates. For a Desktop Support Engineer position, your resume objective should not only convey your career goals but also highlight the key skills that make you an ideal fit for the role. This section will delve into the essential skills to emphasize in your Desktop Support Engineer resume objective, helping prospective employers quickly identify your technical prowess and problem-solving capabilities.

1. Troubleshooting

A Desktop Support Engineer is often the first point of contact when technical issues arise within a company. The ability to troubleshoot effectively is crucial as it allows the engineer to quickly identify, analyze and solve various hardware, software, and network-related problems. This skill not only minimizes downtime but also enhances productivity and user satisfaction. Thus, mentioning troubleshooting in a resume objective can highlight one's problem-solving capabilities and efficiency in maintaining smooth computer operations.

2. Networking

A Desktop Support Engineer often needs to troubleshoot and resolve issues related to network connectivity. They may also be responsible for setting up, maintaining, and optimizing the organization's computer network. Therefore, having networking skills demonstrates that they are capable of performing these key tasks effectively. This skill is essential in ensuring smooth communication and data exchange within the organization, which directly impacts productivity and efficiency. Including this skill in a resume objective can show potential employers that the candidate has the necessary expertise to manage their network infrastructure.

3. Windows OS

A Desktop Support Engineer often needs to troubleshoot, diagnose, and resolve issues related to the Windows Operating System on desktop computers. Having this skill shows potential employers that the candidate is capable of handling common problems associated with the most widely used operating system in many businesses and organizations. It also demonstrates a fundamental understanding of computer systems, which is essential for this role.

A Desktop Support Engineer often needs to troubleshoot and resolve issues on various operating systems, including MacOS. Having this skill indicates the ability to support users who are using Apple's operating system, which can be a significant portion of a company's workforce. This skill can also demonstrate a broader understanding of diverse IT environments. Therefore, mentioning MacOS as a skill in a resume objective can make an applicant more appealing to potential employers.

5. Linux OS

As a Desktop Support Engineer, having a proficiency in Linux OS is crucial as it is one of the most commonly used operating systems. This skill is needed for a resume objective to show potential employers that the candidate has the necessary technical expertise to manage, troubleshoot, and maintain systems running on Linux. It also demonstrates the ability to handle complex IT issues and improve system efficiency, which contributes significantly to business operations.

6. Hardware Repair

A Desktop Support Engineer is often required to troubleshoot and repair hardware issues on desktop computers, laptops, and various peripherals. This includes tasks like replacing faulty components, diagnosing system failures, and performing preventative maintenance. Therefore, having a skill in hardware repair is crucial as it demonstrates the ability to maintain the physical aspects of a computer system, ensuring minimal downtime and smooth operation for users. Including this in a resume objective shows potential employers that the candidate has practical hands-on skills necessary for the role.

7. Software Installation

A Desktop Support Engineer often needs to install, update, and troubleshoot software on a variety of computer systems. This skill is crucial for a resume objective as it demonstrates the candidate's ability to ensure that all necessary software is correctly installed and functioning optimally, which contributes to the overall productivity and efficiency of an organization. It also shows their familiarity with different types of software and their adaptability in learning new ones, which can be vital in a constantly evolving tech environment.

8. Remote Support

A Desktop Support Engineer often needs to provide technical support to users who may not be in the same physical location. The ability to offer remote support demonstrates that the engineer can effectively troubleshoot, diagnose, and resolve issues without needing to be physically present at the user's desktop. This skill is crucial in today's digital age where remote work is common and it shows potential employers that the candidate can adapt to different working environments and handle a variety of technical issues efficiently.

9. Virus Removal

A Desktop Support Engineer often encounters various forms of computer viruses that can disrupt or damage a system's performance. Having the skill of virus removal demonstrates the ability to diagnose, troubleshoot, and resolve such issues effectively. This skill is crucial for maintaining the smooth operation of an organization's IT infrastructure, ensuring data security and minimizing downtime due to virus attacks. Including this in a resume objective shows potential employers that you are capable of handling and preventing potential threats, which is a valuable asset in any IT-related job role.

10. Data Recovery

A Desktop Support Engineer often deals with issues related to system failures and data loss. Having the skill of Data Recovery is crucial as it enables them to recover lost or accidentally deleted data, thereby minimizing disruption in the organization's operations. This skill demonstrates their ability to handle critical situations and ensures business continuity, making it a valuable addition to a resume objective.

In conclusion, strategically highlighting key skills in your Desktop Support Engineer resume objective can significantly enhance your chances of landing the job. It's crucial to carefully analyze the job description and tailor your skills to match the employer's requirements. Remember, it's not about listing all the skills you possess but focusing on those that make you an ideal candidate for the specific role. Showcasing these skills effectively in your objective statement can set a strong foundation for the rest of your resume, making a compelling case for why you're the best fit for the position.

Related : Desktop Support Engineer Skills: Definition and Examples

Common Mistakes When Writing a Desktop Support Engineer Resume Objective

Writing a resume objective for a desktop support engineer position can be challenging, especially if you’re unfamiliar with the industry. In this essay, I will discuss some of the most common mistakes people make when writing their resume objectives for desktop support engineering positions.

One of the most common mistakes people make when writing their resume objectives is not making them specific enough. A generic statement like “I am looking for a job in the IT field” does not provide any details about your qualifications or experience and doesn’t explain why you would be a good fit for the position. Instead, focus on explaining what skills and abilities you have that make you an ideal candidate for the role. For example, “I am an experienced desktop support engineer seeking to utilize my technical knowledge and customer service skills to provide outstanding support to clients.”

Another mistake people often make is not including specific keywords related to desktop support engineering in their resume objective. Recruiters often use automated systems to scan resumes for relevant keywords, so it is important to include words such as “desktop support engineer” or “desktop troubleshooting” in your objective statement. This will help ensure that your resume gets noticed by recruiters and hiring managers who are searching for qualified candidates with these skillsets.

Finally, many people forget to include measurable results in their resume objectives. While employers are primarily interested in your ability to do the job, they also want to see evidence of past successes and accomplishments related to desktop support engineering roles. Include information about how you have helped previous employers increase efficiency or reduce downtime due to technical difficulties in order to demonstrate your value as a potential employee.

Overall, there are several common mistakes people make when writing their resume objectives for desktop support engineering positions. However, with careful planning and consideration of what recruiters and hiring managers are looking for in potential employees, you can craft an effective and compelling objective statement that will help you stand out from other applicants vying for the same role.

Related : Desktop Support Engineer Resume Examples

A right resume objective for a desktop support engineer should focus on the candidate's technical skills and experience, while a wrong resume objective would be more generic and not tailored to the job.

Editorial staff

Brenna Goyette

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

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• Cloud Engineer Resume Guide & Examples

Cloud Support Engineer Resume Examples: Proven To Get You Hired In 2024

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• Cloud Engineer
• Cloud Solutions Engineer

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• Cloud Support Engineer Resume Tips

Cloud Support Engineer Resume Template

Download in google doc, word or pdf for free. designed to pass resume screening software in 2022., cloud support engineer resume sample.

Cloud support engineers’ role involves the development and improvement of cloud solutions. They work on maintaining current clouds and provide support when needed. They must evaluate the cloud system to ensure its works in optimal conditions. If they ever encounter a technical issue in the platform, they must troubleshoot it. Cloud support engineers assist the internal IT team working on the cloud and external clients. Therefore, they must be familiar with different competencies, including programming language, networking, data management, hardware, and software support. Some cloud support engineers are also hired for data recovery.

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Recruiter Insight: Why this resume works in 2022

Tips to help you write your cloud support engineer resume in 2024,    show proof of your experience with technical support..

As a cloud support specialist, you will work with multiple technical issues. In your resume, you should explain some of your experience and demonstrate how you came up with effective solutions.

   Mention the teams that you worked with on other projects.

The ideal cloud support specialist has team work skills because they will work with internal and external stakeholders. That’s why it’s important to show the past teams you’ve worked with. This will demonstrate your communication, coordination, and teamworking skills.

Cloud Engineer Resume Sample

Cloud solutions engineer resume sample.

As a hiring manager who has recruited Cloud Support Engineers at companies like Amazon Web Services, Google Cloud, and Microsoft Azure, I've seen countless resumes for this role. The best resumes that catch my attention are the ones that effectively showcase the candidate's technical expertise, problem-solving skills, and customer service orientation. In this article, we'll share some tips to help you craft a compelling Cloud Support Engineer resume that stands out from the competition.

   Highlight your cloud platform expertise

Emphasize your experience working with major cloud platforms such as AWS, Google Cloud, or Azure. Provide specific examples of how you've used these platforms to support customers and troubleshoot issues.

• Managed and resolved an average of 50+ daily support tickets for AWS EC2, S3, and RDS services, maintaining a 98% customer satisfaction rating
• Collaborated with Google Cloud Platform (GCP) product teams to identify and fix critical issues, reducing customer-reported bugs by 35%

Avoid being vague about your cloud platform knowledge:

• Familiar with cloud platforms
• Worked with various cloud services

   Demonstrate your problem-solving skills

Showcase your ability to analyze complex problems and implement effective solutions. Use specific examples to illustrate your problem-solving process and the impact of your solutions.

• Investigated and resolved a critical performance issue affecting a high-traffic e-commerce application hosted on Azure, reducing page load times by 40%
• Developed a PowerShell script to automate the deployment process, reducing manual effort by 80% and eliminating human errors

Don't simply state that you have problem-solving skills without providing evidence:

• Strong problem-solver
• Able to troubleshoot issues

   Emphasize your customer service orientation

As a Cloud Support Engineer, your primary role is to assist customers and ensure their success with the cloud platform. Highlight your experience in providing exceptional customer service and support.

• Provided technical support to a diverse portfolio of 200+ enterprise customers, maintaining an average customer satisfaction score of 4.8/5
• Collaborated with cross-functional teams to develop and deliver customer training sessions, increasing product adoption by 30%

Avoid generic statements that don't demonstrate your customer service skills:

• Good communication skills
• Team player

   Include relevant certifications and training

List any relevant certifications or training you have completed, such as AWS Certified Solutions Architect, Google Cloud Certified Professional Cloud Architect, or Microsoft Certified: Azure Administrator Associate. These certifications demonstrate your expertise and commitment to staying up-to-date with the latest cloud technologies.

Certifications: - AWS Certified Solutions Architect - Associate - Google Cloud Certified Professional Cloud Architect - Microsoft Certified: Azure Administrator Associate

Don't include irrelevant or outdated certifications that don't apply to the Cloud Support Engineer role.

   Quantify your impact and achievements

Use numbers and metrics to quantify your impact and achievements whenever possible. This helps hiring managers understand the scale and significance of your contributions.

• Implemented a new monitoring system that reduced average incident response time by 30%, from 60 minutes to 42 minutes
• Developed and delivered training sessions for 50+ internal support staff, increasing first-call resolution rates by 25%

Avoid using vague or unquantified statements:

• Improved incident response time
• Delivered training sessions

   Tailor your resume to the job description

Customize your resume to align with the specific requirements and responsibilities listed in the job description. Use similar language and highlight the skills and experiences that are most relevant to the position.

For example, if the job description emphasizes experience with AWS and Python scripting, make sure to showcase your relevant AWS projects and Python programming skills:

• Developed and maintained a suite of Python scripts to automate AWS resource provisioning and management, saving 20+ hours per week
• Designed and implemented a highly available and scalable architecture using AWS services such as EC2, RDS, and ElastiCache

Avoid submitting a generic resume that doesn't address the specific requirements of the job:

• Experience with various programming languages
• Worked on cloud infrastructure projects

Writing Your Cloud Support Engineer Resume: Section By Section

  experience.

Your work experience section is the heart of your resume as a cloud support engineer. It's where you show hiring managers how you've applied your technical skills to real-world problems and delivered value to your past employers. Let's break down the key steps to writing an effective work experience section that will help you stand out from other candidates.

1. Highlight your cloud support achievements

Instead of simply listing your job duties, focus on your achievements and the impact you made in each role. Use specific examples to illustrate how you've helped your company or clients by optimizing cloud infrastructure, troubleshooting issues, or implementing new solutions.

Compare these two examples:

• Responsible for monitoring and maintaining cloud infrastructure
• Provided technical support to clients

Now, see how much more effective these achievement-oriented bullet points are:

• Optimized cloud infrastructure performance by 30% through proactive monitoring and automation, reducing downtime and saving $50K annually
• Resolved 95% of technical support tickets within SLA, ensuring high client satisfaction scores of 4.8/5

Quantify your achievements whenever possible. Use metrics like performance improvements, cost savings, or customer satisfaction scores to give hiring managers a clear picture of your capabilities.

2. Use strong cloud support action verbs

Choose powerful action verbs that showcase your cloud support skills and expertise. Some great examples include:

• Troubleshot
• Implemented

These verbs help paint a picture of you as a proactive, results-oriented cloud support engineer. They also incorporate common terminology used in the industry, making it easy for hiring managers to recognize your relevant skills.

Avoid bland or overused verbs like "responsible for" or "worked on." Instead, start each bullet point with a strong action verb to make your resume more impactful. Our Targeted Resume tool can help you optimize your bullet points with the most effective verbs and keywords for your desired role.

3. Showcase your experience with relevant tools and technologies

As a cloud support engineer, you likely work with a variety of tools and technologies to manage cloud infrastructure and support users. Highlighting your experience with these tools can help demonstrate your technical expertise to potential employers.

Some common tools and technologies to mention in your work experience section include:

• Cloud platforms (e.g., AWS, Azure, Google Cloud)
• Infrastructure as Code (IaC) tools (e.g., Terraform, CloudFormation)
• Configuration management tools (e.g., Ansible, Puppet, Chef)
• Monitoring and logging tools (e.g., Nagios, Splunk, ELK stack)
• Ticketing systems (e.g., Jira, ServiceNow)

Implemented automated monitoring solution using Nagios and Slack integration, reducing MTTR by 50% and improving system availability to 99.9%.

Don't just list the tools and technologies; provide context around how you used them to solve problems or drive results. This will give hiring managers a better understanding of your practical experience and problem-solving skills.

4. Highlight your career growth and promotions

If you've been promoted or taken on increasing responsibilities in your previous roles, make sure to highlight that in your work experience section. This shows hiring managers that you're a high-performer who has been recognized for your contributions.

For example:

• Promoted to Senior Cloud Support Engineer after just 18 months, in recognition of strong technical skills and leadership abilities
• Took on additional responsibilities as team lead, mentoring junior engineers and driving process improvements that increased team efficiency by 25%

By showcasing your career growth, you demonstrate your potential to take on more advanced roles and make valuable contributions to your next employer.

Emphasize promotions and career growth by bolding your job titles, especially if you've been promoted within the same company. This will catch the eye of recruiters and hiring managers as they scan your resume. Our Score My Resume tool can help ensure your formatting highlights your career progression effectively.

  Skills

The skills section is a critical part of your cloud support engineer resume. It's where you showcase your technical abilities and expertise to potential employers. In this section, we'll provide you with tips and examples to help you craft a compelling skills section that will catch the attention of hiring managers and help you land your dream job.

1. Highlight cloud technologies and tools

As a cloud support engineer, you'll be working with a variety of cloud technologies and tools. It's important to showcase your proficiency in these areas on your resume. Some key skills to include are:

• Cloud Platforms : AWS, Azure, Google Cloud
• Programming Languages : Python, Java, C++
• Automation Tools : Ansible, Puppet, Chef
• Monitoring Tools : Nagios, Zabbix, Datadog

By listing these skills, you demonstrate to potential employers that you have the technical knowledge and expertise required for the role.

2. Use proficiency levels to indicate expertise

Not all skills are created equal. Some you may have just started learning, while others you may have mastered. To help employers understand your level of expertise, consider using proficiency levels next to each skill. For example:

AWS (Expert) Python (Advanced) Ansible (Intermediate) Nagios (Beginner)

This helps employers quickly gauge your abilities and determine if you're a good fit for the role. Just be honest in your assessment - don't claim to be an expert in a skill you've only just started learning.

3. Tailor your skills to the job description

Many companies use Applicant Tracking Systems (ATS) to filter resumes based on keywords. To ensure your resume makes it past these filters, tailor your skills section to the job description. Look for key skills and technologies mentioned in the posting and make sure to include them in your resume.

For example, if the job description mentions experience with Kubernetes and Docker, make sure to list those skills prominently:

Containerization : Docker, Kubernetes

By aligning your skills with the job requirements, you increase your chances of getting noticed by both the ATS and the hiring manager.

4. Group your skills into categories

If you have a wide range of skills, consider grouping them into categories to make your resume more readable. For example:

Cloud Platforms : AWS, Azure, Google Cloud Programming Languages : Python, Java, C++ Automation Tools : Ansible, Puppet, Chef Monitoring Tools : Nagios, Zabbix, Datadog

This helps employers quickly scan your resume and understand the breadth of your expertise. It also makes your skills section look more organized and professional.

Skills For Cloud Support Engineer Resumes

Here are examples of popular skills from Cloud Support Engineer job descriptions that you can include on your resume.

• Amazon Web Services (AWS)
• Active Directory
• Red Hat Linux
• Docker Products
• Domain Name System (DNS)

Skills Word Cloud For Cloud Support Engineer Resumes

This word cloud highlights the important keywords that appear on Cloud Support Engineer job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.

How to use these skills?

Similar resume templates, continuous improvement.

Packaging Engineer

Project Manager

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Cloud Support Engineer Resumes

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• Bread Financial Off Campus 2024 | Support Engineer | Apply Now!

Posted by work4freshers | Apr 9, 2024 | 0

Bread Financial Off Campus 2024: Bread Financial Off Campus Drive 2024 for the Junior Infrastructure Support Engineer . Students from various disciplines can apply for Bread Financial Recruitment 2024 . The detailed eligibility, Requirements, Salary, and application process are given below.

Table of Contents

About Company:

Bread Financial is headquartered in Columbus, Ohio, and committed to sustainable business practices powered by its 7500+ global associates. We’ve been consistently recognized as a best place to work in many markets and we’re proud to promote an environment where you feel appreciated, accepted, valued, and fulfilled—both personally and professionally.

Bread Financial Off Campus Drive 2024:

Apply for Accenture   click here

Bread Financial Off Campus Job Description:

• Utilize the software development lifecycle to implement technology solutions that create and enhance applications. Inspect, analyze, and translate functional and non-functional requirements into technical design, application code, and configuration parameters. Produce design specifications, including screen layouts, graphical user interfaces, and printed outputs developed for self and others. Convert technical design and specifications into functioning components through the development of application code and configuration. Provide technical on-call support as defined within team and role expectations.
• Create and execute unit tests to ensure issues are proactively identified within the software development lifecycle. Analyze code to identify causes of errors and defects.  Remediate known errors within development and production support contexts. Review application code for self and others.  Define, support, and enforce code standards and guidelines relevant to the applications and technologies being supported. Estimate and size work based upon high-level requirements. Continuously improve applications and processes with a focus on quality, efficiency, and user experience.
• Cultivate relationships across roles and organizations to maximize collaboration, partnership, and efficiency. Provide peer coaching and feedback formally and informally.  Request and utilize feedback to foster personal development.
• Expectation is to be proficient in at least two and ideally three programming languages (e.g. COBOL, Java) and develop or maintain at least three application.
• Work autonomously, providing technical supervision to peers while demonstrating appreciable business knowledge within the general financial services and marketing domains. Strive to influence the team to generate support to achieve desired business outcomes.
• Agile Development Process, Principles & Methodologies
• Business Acumen and Problem Solving
• Continuous Improvement
• DevOps Tools & Practices
• HTML, CSS, JS, Web Frameworks (React, Angular, Vue, etc.), React Native, Flutter, Swift, API consumption and development
• Azure (or AWS equivalent): App Service, Functions, Pipelines
• Has demonstrated basic knowledge of at least one in-demand programming language 
• Has demonstrated knowledge in one “layer” of the solution stack (e.g., front-end, services).

Bread Financial Off Campus Qualification: 

• Bachelor’s Degree or equivalent experience in Information Technology, Computer Science, Computer Information Systems, Software Engineering, Mathematics, Statistics, or related area
• 0+ years of work experience in related field.

Bread Financial Selection Process:

• Resume Screening
• Initial Interview
• Technical Assessment
• Panel Interview
• Behavioural Interview
• Final Interview
• Reference Check

How to Apply for Bread Financial   Off Campus Drive 2024?

• First, read through all of the job details on this page carefully.
• Scroll down and press the  Click Here  button.
• You will be redirected to the official website, click on the apply link.
• Fill in the details with the information provided.

TELEGRAM GROUP   click here

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Apply Now Click here

Important Note:

Please read the job instructions and requirements carefully before applying. If your Resume / CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox and even the spam mail for the next round once your Resume has been shortlisted.

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SAP Off Campus Recruitment 2024 | Support Engineer | Latest Job !

Posted by job4freshers | Apr 8, 2024 | 0

SAP Off Campus D rive 2024 : SAP a leading company, is set to conduct an Off Campus Drive in 2024, offering opportunities for freshers to join as SAP Associate Solution Support Engineer for   Bangalore Office . A student with having bachelor’s degree in various   disciplines   can apply for the SAP off campus drive   2024 . Interested and eligible candidates can read more details below.

Table of Contents

About SAP :

SAP Labs India seeks a Support Engineer at our Hyderabad office to work in our Support and Cloud Operation Service teams. Support Engineers will work closely with the customers and consultants to fully understand the problems to be solved for rapid resolution. This position combines technical acumen with refined analysis skills to deliver the highest level of problem resolution to SalesCloud Commissions customers, consultants and partners.

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SAP Off Campus 2024:

Also, Apply For Click here to apply for Freshers Jobs | Apply Online Click here to Apply for Work from Home Jobs | Latest Jobs Always read details carefully before applying.

SAP Off Campus Responsibilities:

• The primary function of the Technical Support Engineer  in Critical Incident Support is to provide dependable and timely resolution for complex software issues related to the Ariba product area.
• The Engineer also possesses a strong focus on customer service and communication that results in an exceptional user experience and also uses the knowledge interfaces with 3rd party vendors and internal technical teams to drive issues to resolution.
• In-depth understanding of cloud technologies and related aspects of life cycle management.
• Demonstrates competency with the full suite of SAP Ariba Solutions, understanding and proficiency of procurement business process and integration topics.
• Build partnerships with customers to proactively deliver expertise and improve customer value of SAP Ariba solutions
• Provide on-call support during weekends as required by a rotational schedule 

SAP Off Campus Eligibility Criteria:

• Education: Graduation / Post Graduation from reputed colleges/universities.
• Engineering background
• Experience: 0-3 Years of experience

Preferred skill:

• An understanding of object-oriented methodologies and programming in Java.
• Knowledge in Ariba Procurement / Ariba SLP / Ariba Integration flows will be an added advantage

Click here for   HR Interview Questions and Answers

SAP off Campus Selection Process:

The SAP selection process is a structured series of stages designed to identify and hire the most suitable candidates for various roles within the company. Here is an overview of the typical selection process:

Online Application:   Start by searching for job openings on the SAP website or relevant job portals. Submit your resume and application through the online application system.

Resume/CV Screening:   The HR team or hiring managers will review submitted applications to shortlist candidates based on qualifications and experience.

Phone/Initial Interview:   Shortlisted candidates may undergo a phone or virtual interview. This interview could cover your background, skills, and interest in the position.

Technical Interviews:   For technical roles, there may be multiple rounds of technical interviews. These interviews assess your problem-solving skills, coding abilities, and technical expertise.

Behavioral and Competency-Based Interviews:   Expect questions related to your past experiences, behavior, and how you approach various situations. These interviews may also assess your teamwork and communication skills.

Assessment Tests (if applicable):   Depending on the role, you may be required to complete assessment tests or exercises to evaluate specific skills.

Onsite Interviews (if applicable):   Some positions, especially those at a more senior level, may require onsite interviews.

Reference Check:   SAP may contact your previous employers or references to verify your work history and qualifications.

Background Check:   A thorough background check may be conducted as part of the selection process.

Job Offer:   Successful candidates will receive a formal job offer. This offer will include details about the position, compensation, benefits, and other relevant information.

Onboarding:   Once you accept the offer, you’ll go through the onboarding process, which includes orientation, training, and integration into the SAP team.

Please note that the specific details of the SAP selection process may vary based on the role, location, and the hiring team’s preferences. It’s essential for candidates to carefully review the job description and follow any instructions provided during the application process. Preparation for technical interviews and assessments is crucial to excel in the selection process.

Why Join SAP ?

• Industry leading healthcare
• Educational resources
• Savings and investments
• Maternity and paternity leave
• Opportunities to network and connect

How to Apply for SAP Off Campus Drive 2024 ?

To apply for this Off Campus Drive, interested candidates must follow the procedure outlined below:

• Click on the “ Apply here ” button provided below. You will be redirected to the official career page.
• Click on “Apply”.
• If you have not registered before, create an account.
• After registration, log in and fill in the application form with all the necessary details.
• Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
• Verify that all the details entered are correct.
• Submit the application form after verification.

I f you face any issues while applying. Do let us know in the comment section.

What is the role of an Associate Solution Support Engineer at SAP?

The primary function is to provide dependable and timely resolution for complex software issues related to the Ariba product area, with a strong focus on customer service and communication.

What is the expected salary for an Associate Solution Support Engineer at SAP?

The expected salary for an Associate Solution Support Engineer at SAP is up to ₹8 LPA.

What is the experience requirement for the Associate Solution Support Engineer position at SAP?

The position is open to candidates with 0-3 years of experience.

What is the eligibility criteria for the Associate Solution Support Engineer position at SAP?

Education: Graduation / Post Graduation from reputed colleges/universities. Engineering background is preferred.

What skills are preferred for an Associate Solution Support Engineer at SAP?

Preferred skills include an understanding of object-oriented methodologies and programming in Java, and knowledge in Ariba Procurement / Ariba SLP / Ariba Integration flows.

What are the key responsibilities of an Associate Solution Support Engineer at SAP?

Key responsibilities include providing resolution for complex software issues, focusing on customer service, building partnerships with customers, and providing on-call support.

What is the selection process for the Associate Solution Support Engineer position at SAP?

The selection process includes online application, resume/CV screening, phone/initial interview, technical interviews, behavioral and competency-based interviews, assessment tests, onsite interviews, reference check, background check, job offer, and onboarding.

Disclaimer : The recruitment information provided is for informational purposes only. It has been obtained from the official website of the organization, and we have no affiliation with the company. We do not provide any recruitment guarantees, The hiring process is to be conducted according to the official recruitment procedures of the company. There is no fee charged for providing this job information.  For more details, please visit the  Privacy Policy  page.

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