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How to Help Students Troubleshoot Technology Problems
Teaching students the basics of solving problems with tablets and laptops can empower them when things go wrong.
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Technology has been the best thing and the worst thing when it comes to making remote learning work. It’s been a lifeline for connecting with our students during the pandemic, but it also can be a big headache when glitches pop up.
Sometimes, it feels like troubleshooting problems with technology is a job of its own. Students may ask for assistance when things go wrong, and it helps to have a process or steps to guide them. It’s also important that we empower our students to solve technology problems independently. One resource that I love to share with students and colleagues is this Edpuzzle troubleshooting article .
When I was in the classroom as a middle school teacher of Intro to Computer Science and Principles of Information Technology, I would begin the year with the Code.org Problem Solving Process lesson . I would tell my students that before we touched the computers or created programs, it was important that they understand how to solve or debug technology since they would be using it on a daily basis. We would go through a series of activities the first two weeks of school so that they would feel comfortable with the process, and then I would help them practice the process whenever issues arose throughout the year.
The problem-solving process has four steps: define, prepare, try, and reflect. As a digital learning coach, I have been using these steps in a similar way as I help students and my colleagues find solutions to their technology problems. The case study below will take you through how your students can use this process. It will also provide insight that may help in your own classroom.
Recently, I went through this process with a student who was having Chromebook issues. The student and I met through Google Meet. Clearly, her device was working, but she was unable to search for anything. I had never seen this problem. I was honest with the student that even though I didn’t have the answer, we would work to figure out something. We didn’t have a Chromebook to exchange out, so it was important to troubleshoot.
The first time we went through the cycle together, I asked the student to clear her cookies and restart the device. That didn’t resolve the issue. Then I got permission to go into her device remotely using Chrome Remote Desktop . I was able to take over the student’s device using this free software. Checking her settings and playing around with her search features didn’t solve anything. As we worked together, we took notes on what we were seeing.
Then I checked her Chrome extensions and discovered an extension that needed to be removed to solve the problem. The student said, “We spent all that time on one little extension.” I chuckled and said, “Yeah, but we got it.” Then the student said, “I learned a lot, though, and now I know what to do in the future.” I thanked her for her patience because I had learned right along with her. As educators, we may not have the answers to students’ questions about technology, but trying to solve them together will help our students learn how to do it, too.
The Problem-Solving Process
The first step is to define the problem. This will require many questions to be asked and answered about what’s occurring, especially if you seek help. When seeking help, the more details or visuals you can provide to the other person, the better. I have seen some teachers create videos using Screencastify , Loom , or Flipgrid to showcase what’s happening on their computers. This is a very good way to share information with someone who’s trying to help you.
The second step is to prepare, and the third step is to try to solve the problem. These steps require research and speaking to those you trust to help you troubleshoot. On my campus, I ask the teachers and students to always clear cookies and restart their devices as a habit. Clearing your cookies and restarting or updating your device will help avoid technology issues. Some Chrome extensions can create unexpected problems, so removing extensions that are not added by your technology department will help.
The last step is to reflect. It’s important to note what occurred should this happen again. Creating troubleshooting videos and/or guides to assist your school community is helpful. If someone on your campus is designated to do this, speak with them about how you can access these resources. Through my position, I encourage teachers to share the videos I create with their students and their students’ parents.
There will be times that you cycle through the process more than once until you find a solution, but it’s important you don’t give up. Asking for help is part of the prepare step. It’s important to reach out to colleagues and work together as everyone is learning how to troubleshoot technology together.Â
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What are the steps of the Problem-Solving Process
Reflect, Define, Try, Prepare
Define, Try, Prepare, Reflect
Define, Prepare, Try, Reflect
Try, Prepare, Define, Reflect
Which of the following is in the Define stage of the Problem Solving Process
Testing a plan
Identify the problem
Brainstorming ideas
Thinking about improvements
Which of the following is in the Prepare phase of the Problem Solving Process
Which of the following is in the Try phase of the Problem Solving Process?
Which of the following is in the Reflect phase of the Problem Solving Process?
A device or component that allows information to be given to a computer
Any device or component that receives information from a computer
Keyboard, buttons on the keyboard, mouse, camera, and microphone are all
examples of inputs
processing components
examples of outputs
Screen, speakers, and printers are all examples of
Which TWO of the following are the best ways to define a computer? (Choose TWO)
A machine that works with information to help people with thinking tasks
A machine with a screen and a keyboard
A machine that can connect to the Internet
A machine that inputs, outputs, stores, and processes information
A machine that uses electricity (from a cable or battery)
Five students are painting a mural on the side of their school. Match what they are doing with the DEFINE step of the Problem Solving Process.
Discussing what they like about their mural and how they could improve
Painting the mural
Deciding exactly what they want to paint, what supplies they will need, and who will do each part.
Asking the teachers what sort of mural they need to make and how big it needs to be.
Five students are painting a mural on the side of their school. Match what they are doing with the PREPARE step of the Problem Solving Process.
Five students are painting a mural on the side of their school. Match what they are doing with the TRY step of the Problem Solving Process.
Five students are painting a mural on the side of their school. Match what they are doing with the REFLECT step of the Problem Solving Process.
A keyboard is
An input device
An output device
A storage device
Both an input and output device
If someone threatens you or says something that makes you feel uncomfortable via email, you should:
Send back a threatening email
Tell a parent or trusted adult
Meet the person so you can settle it face to face
Delete all email programs from the computer
The _____________ part of the problem-solving process includes brainstorming; comparing pros and cons; and making a plan
A step-by-step procedure for solving a problem
How do computers process information? Choose all that apply.
List, Sort, and Count
Count, Capitalize and Match
Erase, Count, Sort
Sort, Count and Match
Finding and fixing problems in an algorithm or program is known as
When you are asking "What problem am I trying to solve?", you are in the ________ step of the problem-solving process.
When you actually make a plan for solving a problem, you are in the __________ step of the problem-solving process.
When you put your plan into action, you are in the __________ step of the problem-solving process.
When you determine what you have learned or could do better next time, you are in the __________ step of the problem-solving process.
A computer's memory is used to _____________ information.
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Problem Solving Process Define Prepare Try And Reflect
Displaying top 8 worksheets found for - Problem Solving Process Define Prepare Try And Reflect .
Some of the worksheets for this concept are Problem solving and critical thinking, Problem solving six step problem solving process, Problem solving in computer science, Lesson problem solving 5 2 ratios rates and unit rates, 7 steps to effective decision making, 81 fresh fun critical thinking activities, Beginners guide for applied research process what is it, Work extra examples.
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1. Problem Solving and Critical Thinking
2. problem solving six-step problem-solving process, 3. problem solving in computer science, 4. lesson problem solving 5 2 ratios rates and unit rates, 5. 7 steps to effective decision making, 6. 81 fresh & fun critical-thinking activities, 7. beginners guide for applied research process: what is it ..., 8. worksheet extra examples.
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Study with Quizlet and memorize flashcards containing terms like Steps in the problem solving process, Questions you ask yourself when defining a problem., Activites you do when preparing to solve a problem. and more. ... Define, Prepare, Try, Reflect. Click the card to flip 👆 ...
The problem-solving process has four steps: define, prepare, try, and reflect. As a digital learning coach, I have been using these steps in a similar way as I help students and my colleagues find solutions to their technology problems. The case study below will take you through how your students can use this process.
Terms in this set (17) problem solving process. a way to approach any type of problem by these four steps: Define, Prepare, Try, Reflect. What are "Define's" questions or power terms? What problem are you trying to solve? What does success look like?
Input devices, output devices, storage, and processing. What are 4 things common to all computers? A process or set of rules to be followed in problem solving. What is an algorithm? Study with Quizlet and memorize flashcards containing terms like Define, prepare, try, reflect, Define, Prepare and more.
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A Problem You Want to Get Better at Solving. Find a type of problem you could get better at solving. Fill out the questions below with strategies or steps you would want to use to try to solve this problem using the problem solving process. Type of Problem: _____ Define. Prepare. Try. Reflect. What strategies could you use in solving this ...
Problem Solving Process quiz for 5th grade students. Find other quizzes for Computers and more on Quizizz for free! ... Prepare, Try, Define, Reflect. Try and Reflect . Define, Prepare, Try, Reflect . Multiple Choice. Edit. Please save your changes before editing any questions. 20 seconds.
Activity Guide - Using the Problem Solving Process Word Search Overview Working with a team find the following words in the grid. They may be horizontal, vertical, or diagonal in any direction. DEFINE, PREPARE, TRY, REFLECT, PROBLEM, SOLVE, COMPUTER, SCIENCE Objective Find and circle all 8 words as quickly as you can!
Acti vity Guide - Using the Problem Solving Pr oc ess. W or d Search. Overview. Working with a team, find the following words in the grid. They may be horizontal, ver tical, or diagonal in any direction. DEFINE, PREP ARE, TR Y, REFLECT, PROBLEM, SOL VE, COMPUTER, SCIENCE. Find and circle all 8 words as quickly as you can! Document continues below.
How did you use each step of the problem solving process to solve this problem? Give examples of what each step looked like as you were solving that problem. Define Prepare Try Reflect Word Search Birthday Guests Redesign Your Classroom The Purpose of Each Step For each step in the problem solving process, write one sentence explaining its purpose.
a situation that needs to be corrected or solved. Problem Solving Process. A strategy for solving problems involving the following steps: Define, Prepare, Try and Reflect. Study with Quizlet and memorize flashcards containing terms like Which question would be part of the define stage of problem solving?, Which statement would be the best ...
Problem Solving Process quiz for 9th grade students. Find other quizzes for Business and more on Quizizz for free! ... Try, Reflect, Prepare, Define . Prepare, Try, Define, Reflect. Try and Reflect . Define, Prepare, Try, Reflect . 5. Multiple Choice. Edit. 20 seconds. 1 pt. Preparing to solve the problem might include brainstorming.
Unit 1 -- Problem Solving -- Post Test. 1. Multiple Choice. If you are identifying the problem you are trying to solve, figuring out what your constraints are and determining what success will look like, what part of the problem solving process are you working on? 2. Multiple Choice. If you are brainstorming and researching possible solutions ...
The correct order of problem-solving steps is C) Define, Prepare, Try, and Reflect. 1. Define: This is the first step in problem-solving. It involves clearly understanding and defining the problem or challenge you are facing. Take time to analyze and identify the key elements of the problem, and try to understand its causes and effects. 2.
View U1L02 Activity Guide - The Problem Solving Process.pdf from AA 1Unit 1 Lesson 2 Name(s)_ Period _ Date _ Activity Guide - The Problem Solving Process The Problem Solving Process Having a ... Unformatted text preview: Define Prepare Try Reflect What strategies did you use in solving this problem that could help you solve other problems? A ...
Study with Quizlet and memorize flashcards containing terms like Problem Solving Process order, Parts of the Define phase, Parts of the Prepare phase and more. ... Flashcards; Learn; Test; Match; Get a hint. Problem Solving Process order. Click the card to flip 👆. Define Prepare Try Reflect Repeat.
View U1L03 Activity Guide - Using the Problem Solving Process - Game Theme.docx from SCIENCE 6899DH at Glen A. Wilson High. Name(s)_ Problem Solving and Computing - Lesson 3 Period _ Date _ Activity
Define, Try, Prepare, Reflect. Define, Prepare, Try, Reflect. Try, Prepare, Define, Reflect. 2. Multiple Choice. Edit. 2 minutes. 1 pt. ... Match what they are doing with the TRY step of the Problem Solving Process. Discussing what they like about their mural and how they could improve. Painting the mural.
The proper order of steps in the problem-solving process is as follows: 1. Define the problem: The first step is to clearly identify and understand the problem you are trying to solve. This involves gathering all relevant information and facts about the problem. 2. Prepare: Once you have defined the problem, you need to prepare and gather any ...
Study with Quizlet and memorize flashcards containing terms like What are the steps in the problem solving process?, When you are defining a problem what questions are you asking yourself?, When you are preparing to solve a problem what kind of activities would you be doing? and more. ... Define, prepare, try, reflect. When you are defining a ...
Displaying top 8 worksheets found for - Problem Solving Process Define Prepare Try And Reflect. Some of the worksheets for this concept are Problem solving and critical thinking, Problem solving six step problem solving process, Problem solving in computer science, Lesson problem solving 5 2 ratios rates and unit rates, 7 steps to effective decision making, 81 fresh fun critical thinking ...
Terms in this set (12) Input. A device or component that allows information to be given to a computer. output. Any device or component that receives information from a computer. which of the following can be Both an INPUT or an OUPUT? touch screen. headphones or earbuds are an example of a (n) device. output.
Problem Solving and Computing - Lesson 2 Name(s)_____ Period _____ Date _____ Activity Guide - The Problem Solving Process The Problem Solving Process. Having a strategy for approaching problems can help you develop new insights and come up with new and better solutions.