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Top 40 Most Popular Case Studies of 2021
Two cases about Hertz claimed top spots in 2021's Top 40 Most Popular Case Studies
Two cases on the uses of debt and equity at Hertz claimed top spots in the CRDT’s (Case Research and Development Team) 2021 top 40 review of cases.
Hertz (A) took the top spot. The case details the financial structure of the rental car company through the end of 2019. Hertz (B), which ranked third in CRDT’s list, describes the company’s struggles during the early part of the COVID pandemic and its eventual need to enter Chapter 11 bankruptcy.
The success of the Hertz cases was unprecedented for the top 40 list. Usually, cases take a number of years to gain popularity, but the Hertz cases claimed top spots in their first year of release. Hertz (A) also became the first ‘cooked’ case to top the annual review, as all of the other winners had been web-based ‘raw’ cases.
Besides introducing students to the complicated financing required to maintain an enormous fleet of cars, the Hertz cases also expanded the diversity of case protagonists. Kathyrn Marinello was the CEO of Hertz during this period and the CFO, Jamere Jackson is black.
Sandwiched between the two Hertz cases, Coffee 2016, a perennial best seller, finished second. “Glory, Glory, Man United!” a case about an English football team’s IPO made a surprise move to number four. Cases on search fund boards, the future of malls, Norway’s Sovereign Wealth fund, Prodigy Finance, the Mayo Clinic, and Cadbury rounded out the top ten.
Other year-end data for 2021 showed:
- Online “raw” case usage remained steady as compared to 2020 with over 35K users from 170 countries and all 50 U.S. states interacting with 196 cases.
- Fifty four percent of raw case users came from outside the U.S..
- The Yale School of Management (SOM) case study directory pages received over 160K page views from 177 countries with approximately a third originating in India followed by the U.S. and the Philippines.
- Twenty-six of the cases in the list are raw cases.
- A third of the cases feature a woman protagonist.
- Orders for Yale SOM case studies increased by almost 50% compared to 2020.
- The top 40 cases were supervised by 19 different Yale SOM faculty members, several supervising multiple cases.
CRDT compiled the Top 40 list by combining data from its case store, Google Analytics, and other measures of interest and adoption.
All of this year’s Top 40 cases are available for purchase from the Yale Management Media store .
And the Top 40 cases studies of 2021 are:
1. Hertz Global Holdings (A): Uses of Debt and Equity
2. Coffee 2016
3. Hertz Global Holdings (B): Uses of Debt and Equity 2020
4. Glory, Glory Man United!
5. Search Fund Company Boards: How CEOs Can Build Boards to Help Them Thrive
6. The Future of Malls: Was Decline Inevitable?
7. Strategy for Norway's Pension Fund Global
8. Prodigy Finance
9. Design at Mayo
10. Cadbury
11. City Hospital Emergency Room
13. Volkswagen
14. Marina Bay Sands
15. Shake Shack IPO
16. Mastercard
17. Netflix
18. Ant Financial
19. AXA: Creating the New CR Metrics
20. IBM Corporate Service Corps
21. Business Leadership in South Africa's 1994 Reforms
22. Alternative Meat Industry
23. Children's Premier
24. Khalil Tawil and Umi (A)
25. Palm Oil 2016
26. Teach For All: Designing a Global Network
27. What's Next? Search Fund Entrepreneurs Reflect on Life After Exit
28. Searching for a Search Fund Structure: A Student Takes a Tour of Various Options
30. Project Sammaan
31. Commonfund ESG
32. Polaroid
33. Connecticut Green Bank 2018: After the Raid
34. FieldFresh Foods
35. The Alibaba Group
36. 360 State Street: Real Options
37. Herman Miller
38. AgBiome
39. Nathan Cummings Foundation
40. Toyota 2010
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European Journal of Innovation Management
ISSN : 1460-1060
Article publication date: 16 September 2020
Issue publication date: 12 October 2021
In recent years, companies have started to open up their Research and Development (R&D) and their innovation activities to external partners. They aim to access new resources and capabilities and to gain shorter time-to-markets. However, as several studies have shown, it can be difficult to manage collaborative (open) innovation projects to achieve desired outcomes. Starting from this premise, the paper investigates how project stakeholder management is different in open innovation projects from traditional R&D projects.
Design/methodology/approach
The study has a qualitative nature and is based on the interpretative paradigm with an inductive orientation. The paper leverages interviews with experts involved in open innovation projects conducted in two Science and Technology Parks between Sweden and Italy.
The analysis shows how companies manage multiple stakeholders in open innovation projects and the peculiarities project stakeholder management faces in these projects when compared with traditional R&D projects. The paper shows how the relationships with external partners in open innovation projects are regulated by informal identification and analysis frameworks, which reduce the tensions deriving from these multiple collaborations. In addition, it underlines a set of good practices, and project management aspects for developing effective absorptive capacity of know-how, resources, and capabilities from external stakeholders in open innovation projects.
Originality/value
The paper analyzes for the first time how companies manage multiple stakeholders in open innovation projects in a different way from traditional R&D projects. Furthermore, the paper introduces a shift in the focus of the analysis: it focuses on the level of the project conducted through multiple collaborations instead of on the level of the firms involved in the project. Finally, the paper integrates open innovation research with project management research.
- Stakeholder management
- Project management
- Open innovation
- Open innovation projects
Acknowledgements
The authors want to thank Anna Ystrom for her support in data collecting and in the first phase of research
Urbinati, A. , Landoni, P. , Cococcioni, F. and De Giudici, L. (2021), "Stakeholder management in open innovation projects: a multiple case study analysis", European Journal of Innovation Management , Vol. 24 No. 5, pp. 1595-1624. https://doi.org/10.1108/EJIM-03-2020-0076
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Stakeholder Management: A Case Study of the U.S. Brewers Association and the Container Issue
- First Online: 21 September 2023
Cite this chapter
- James R. Emshoff 11 &
- R. Edward Freeman 11
Part of the book series: Issues in Business Ethics ((EVBE,volume 53))
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This paper suggests an approach to the management of the external environment, and attempts to provide a description of a concrete managerial process for the implementation of “stakeholder thinking.” The process described will not help managers manipulate and control external groups. Rather, the process is based on philosophical principles of cooperation and negotiation, and on the belief that stakeholder positions can be mutually supportive of corporate objectives. The analysis is divided into three major sections: a description of the stakeholder concept and framework, an application through a case study of the stakeholder management process, and an analysis of the underlying philosophy of stakeholder management.
Originally published in: Applications of Management Science , 1, 57–90 © Emerald Publishing Limited, 1981
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A Multifarious Mix of Concepts
Managing Stakeholders for the Sake of Business and Society
The Stakeholder Organization Theory and its Systemic Foundation Revisited
See K. Andrews, The Concept of Corporate Strategy (Homewood, III.: Dow Jones-Irwin, 1971), Chap. 3; C. R. Christensen et al., Business Policy. (Homewood, III.: Irwin, 1973) pp. 229–431; Arnold Cooper et al., “Strategic Responses to Technological Threats.” In Business Policy, W. Glueck, ed. (New York: McGraw-Hill. 1976); pp. 75–85: 1. Ansoff. Corporate Strategy (New York; McGraw-Hill, 1965), Chaps. 6–7, pp. 103–138; and C. W, Hofer and D. Schendel Strategy Formulation: Analytical Concepts (St. Paul, Minn.: West Pub., 1978), Chaps. 4–5, pp. 69–157.
See R. Ackoff, A Concept of Corporate Planning (New York; Wiley, 1970); and F. Paine and W. Naumes, Organizational Strategy and Policy (Philadelphia; Saunders, 1978). Most of the literature referred to in note I treats stakeholder concerns as static, against which the corporation must respond. We believe that stakeholders views may be susceptible to change, i.e., that there are “win-win” strategies for stakeholders and the firm. For a summary of another approach to stakeholder strategy, see I. MacMillan, Strategy Formulation: Political Concepts (St. Paul, Minn.: West Pub., 1978).
Ackoff, in Redesigning the Future (New York: Wiley, 1974), credits Ansoff, op. cit., with the concept. A referee has informed us that the concept was coined in a Stanford Research Institute internal memorandum. Other purveyors of the term include F. E. Emery and E. L. Trist, Towards a Social Ecology (New York: Plenum, 1973), and their more recent work on sociotechnical systems; W. Dill, “Strategic Management in a Kibitzer’s World,” in I, Ansoff, R. Declerck. and R. Hayes, eds., From Strategic Planning to Strategic Management (New York: Wiley, 1976; and W. Rothschild, Putting It All Together (New York: AMACOM, 1976),
See J, R. Emshoff and R. E. Freeman, “Managing the External Environment,” New Jersey Bell Journal 2(1): 12–18 (Spring 1979): and R. E. Freeman, A. Finnel, and J: R. Emshoff, “The USBA and the Container Issue,” Wharton ARC Working Paper No. 23–78 (Philadelphia: 1978); and Emshoff and Freeman, “Stakeholder Management,” The Wharton Magazine (Fall 1979). For an early view of the concept, see A. Berle and G. Means, The Modern Corporation and Private Property (New York: Harcourt Brace Jovanovich, 1932; rev. ed., 1968.
For a summary of this debate see Fred Sturdivant, Business and Society (Homewood, III.: Irwin, 1977). For a stakeholder approach to the problem see R. E. Freeman, “Corporate Social Responsibility: A Stakeholder Approach,” Wharton ARC. Working paper No. 26–79 (Philadelphia: 1979).
Processes for dealing with the external environment have their roots in the modern theories of organization and social psychology, viz., the collection edited by W. M. Evan, interorganizational Relations (Philadelphia: Univ. of Pennsylvania Press; 1978). Our own approach has some roots in the theory of games and the belief that there are few, “real-world” zero-sum games. The interested reader may see especially D. Luce and H. Raiffa, Games and Decisions (New York: Wiley, 1957); and J. F. Nash, “Two Person Cooperative Games,” Econometrica 21(1953): 128–140.
The analysis performed here is by the authors and not members or representatives of the USBA. The analysis is only illustrative of stakeholder management techniques and does not reflect either effective or ineffective handling of an administrative situation.
The material in this and subsequent sections is adopted from Freeman, Finnel, and Emshoff. op. cit.; and from: W. Adams, The Structure of American Industry (New York; Macmillan, 1977); A History of Packaged Beer and Its Market in the U.S. (American Cap Co., 1966); The National Impact of a Ban on Non-refillable Beverage Containers (Midwest Research Institute, 1971); Energy and Economic Impacts of Mandatory Deposits (Research Triangle Institute, 1976); J. Steinman, Beer Marketer’s Insights (West Nyack, N. Y., Feb. 2. 1977); Brewers’ Almanac (Washington, D.C.: United States Brewers Association, 1975); R. S. Weinberg, The Effects-of Convenience Packaging on the Malt Beverage Industry, 1947–1969 (1972). A Study of the Impacts on the USBA of a Ban on One-Way Beverage Containers (Philadelphia: Wharton School, University of Pennsylvania. 1976).
J . R. Emshoff and T. L. Saaty. “Prioritized Hierarchies as a Vehicle for Long Range Planning,” Wharton ARC Working Paper No. 11–78 (Philadelphia: 1978).
One possible addition is to build in a set of likelihoods or probabilities of stakeholders playing their cooperative or competitive strategies. Yet the flavor of stakeholder management would make these probabilities conditional on the final strategy adopted by the firm, since the stakeholder environment is not assumed to be static: Such a conditional probability step in the process is omitted here for the sake of simplicity.
J. Steinman, Beer Marketer’s Insights (West Nyack, N.Y., Feb. 2. 1977).
J. R. Emshoff, The Analysis of Behavioral Systems (New York; Macmillan, 1974).
Acknowledgments
James R. Emshoff is Vice President of Marketing and Development—Swanson Division, Campbell Soup Company, Camden, N.J. R. Edward Freeman is Senior Project Manager, The Wharton Applied Research Center, and Lecturer, Department of Management; The Wharton School, Philadelphia. Pa. We wish to acknowledge the support, comments, and ideas of the members of the Wharton ARC “Stakeholder Project,” especially Arthur Finnel, Gordon Sollars, and David Reed.
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Emshoff, J.R., Freeman, R.E. (2023). Stakeholder Management: A Case Study of the U.S. Brewers Association and the Container Issue. In: Dmytriyev, S.D., Freeman, R.E. (eds) R. Edward Freeman’s Selected Works on Stakeholder Theory and Business Ethics. Issues in Business Ethics(), vol 53. Springer, Cham. https://doi.org/10.1007/978-3-031-04564-6_2
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Influence lines between stakeholders
If we now consider how the stakeholders can influence each other we find useful intelligence that can help drive the stakeholder engagement strategy. We can do this by adding lines that indicate how certain stakeholders influence other stakeholders. The influence lines for the CRM project are shown below. You will probably notice that they are specific to the organization and personalities involved. Influence lines can clearly never be drawn between roles or ‘reused’ for other projects - there are so many different factors involved.
Stakeholder Analysis with Influence lines
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Stakeholder Engagement Examples
This page contains stakeholder engagement examples and communication case studies, illustrating different ways that digital simulation, animation, 3D visualisations and other real-time digital presentation methods aid communication in the construction industry, railway industry, road industry, defence industry, utilities industry and other infrastructure industries. The articles below include a range of stakeholder collaboration examples and business communication case studies with solutions and challenges, exploring how CGI methods engage stakeholders, enhance storytelling, and progress outcomes 10x faster. CGI communications strategies play an integral role in modern workplace and industry training and form a critical part of the construction project planning process.
Metro construction disruptions – 3D animations for stakeholder engagement
In this project, CGI presentations deliver clear and easily understood visual media, communicating the construction impacts and disruptions across site preparations for the Melbourne Metro Tunnel. An example of good stakeholder management, this case study demonstrates how CGI technology facilitates high levels of engagement across the local and wider community.
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3D Animation for State Library of Victoria Heritage Vision
A stakeholder management case study example illustrating engagement of the community about the precious loved state library of Victoria in a way that is sensitive to the philanthropic contributions and architectural sensitivities.
3D Video Animation for Community Engagement of The Water Story
The Water Services of Australia needed to engage the wider community, the whole country, in telling the important story of water and how everyone is involved in the water cycle. This stakeholder engagement plan involved converting reports into a visual narrative that would inspire and engage millions.
Virtual Tour for community engagement at LXRA
Virtual Tour implementation with connected panoramas via hotspots on the project web page. Easy to use and clear to understand. Includes full rendered 360 images and photomontage 360 images for compelling integrated and trustworthy CGI imagery. Challenge Clearly explain in an engaging format the experience of the construction upgrades in the community space. Solution. For …
Engagement to win approvals to build a new University on the Sunshine Coast
How to accelerate decision-making and approvals with executives? Use digital media and CGI to make it easy to understand and tell your story and narrative in under two minutes and make progress faster. Proven thousands of times as the most efficient way to influence decision makers, stakeholders and executives for rapid progress of projects.
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Staff Engagement for Change and Culture Management with SA
Services Australia, comprising Medicare, Centrelink and Child Support, is planning to roll out a new Digital Services Division (DSD) which combines the three services to streamline and simplify the provision of government services and assistance to eligible Australian citizens and permanent residents, including welfare, health, child support and more.
Frankston Hospital: How Planning and Communications Meet
Great planning needs great communication. Planning sits at the interface between the physical and technical; the psychological and emotional. Our UC stakeholder engagement video for Frankston Hospital combines 3D Planning and communication, building trust and engagement.
May 27, 2022
Rolling stock concept planning and engagement to launch the $50bn SRLA construction project
When the $50bn Suburban Rail Loop project needed a new train design, they turned to us to build the concept from scratch. With no design or drawings, only examples and references, we built a complete rolling stock concept to light up the project and become the key brand focus. Every media article now has multiple …
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Property Sales Virtual Tours on Digital Map Tables
When one of the largest retail property owners, developers and managers in Australia wanted to enhance customer experiences and improve the quality of interaction and engagement with customers at their sales galleries, they turned to us to provide the solution.
April 7, 2021
Interactive Gamification Engagement – Metro Tunnel Construction
Creating engaging educational gamification tools for community engagement and stakeholder relations for the Metro Tunnel Project built trust and interactivity with the community. Client: Rail Projects Victoria Project: Metro Tunnel Project Client Engagement Challenge Engage the community and keep everyone happy and informed while the massive construction disruptions are occurring across the city. Gamification Solution …
March 9, 2020
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Abstracting and IndexingApplying the abc and xyz analysis by health care institutions: the public health facility gorodets central raion hospital of the nizhny novgorod oblast case study. Received: 21 October 2015 Received in revised form: 20 May 2016 Accepted: 16 June 2016 Available online: 28 July 2016 Subject Heading: Financial control JEL Classification: G28, I18 Pages: 20-33
Subject Today, health care organizations should ensure economic performance and implement strategies of compensation for both standard and actual costs (at the expense of their budgets, compulsory medical insurance and income-generating activities). Along with traditional estimates of medical and social efficiency, any healthcare facility should apply a cost-benefit analysis of its operations. Methods The paper employs methods of economic and systems analysis and mathematical statistics to study the current status of costs of a healthcare facility. Results We offer a technique to analyze expenditure items, using the ABC and XYZ methods being the best tools to improve the efficiency of the health system. Based on the data of the public health facility Gorodets Central Raion Hospital of Nizhny Novgorod Oblast, we analyze the items of economic classification and characterize each group of expenditures for efficient management purposes. Conclusions Using the combined ABC/XYZ analysis will improve the efficiency of cost management by public institutions. The management of the institutions will be able to keep track of key positions and reasons that have an impact on the amount and movement of costs. The technique will enable to properly filter costs by groups, set priorities, and make an accurate forecast of expenditures to plan financial and economic activities for the ensuing year.
ISSN 2311-8709 (Online) ISSN 2071-4688 (Print)Journal current issue.
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Stakeholder Management case study of failed project. These 6 case studies show just how bad things can get when when stakeholders are poorly managed. Each example led to project time and cost overruns and some failed altogether resulting in loses of millions of pounds. Includes projects led by the MOD, Post Office, UK government and the UK ...
What was supposed to be an 18-month project became a 4-year effort. This case study focuses on scope, stakeholder and procurement management, highlights risk management (or the absence of it), and addresses all of the PMBOK® Guide knowledge areas including professional responsibility.
Two cases on the uses of debt and equity at Hertz claimed top spots in the CRDT's (Case Research and Development Team) 2021 top 40 review of cases. Hertz (A) took the top spot. The case details the financial structure of the rental car company through the end of 2019. Hertz (B), which ranked third in CRDT's list, describes the company's ...
Project Stakeholder Management: A Case Study of a Brazilian Science Park. ... stakeholder management: a case based reasoning approach. Expert Systems with Applications, 28(2), 831-840.
Stakeholder management in open innovation projects: a multiple case study analysis - Author: Andrea Urbinati, Paolo Landoni, Francesca Cococcioni, Ludovico De Giudici ... "Stakeholder management in open innovation projects: a multiple case study analysis", European Journal of Innovation Management, Vol. 24 No. 5, pp. 1595-1624. https://doi.org ...
Abstract. This case study applies the rapid analysis framework (RAF) for stakeholder analysis to the situation surrounding Amazon's selection of New York City (specifically, Long Island City in the Queens borough) as one of two sites for a second corporate headquarters. Building on foundational work from Freeman as well as Johnson and Scholes ...
(A case study of stakeholder identification and prioritization by managers, Journal of Business Ethics, 75: 1-23, 2010) conceptualization of the implementation of stakeholder integration (SI). The case study draws on a project concerning our own university, a private higher-education provider, which faces a new regulatory environment.
Based on an in-depth longitudinal case study, we provide detailed descriptions of how a project management team worked with its stakeholder relationships. Applying a practice approach, we explore how stakeholder management practices emerged and evolved as embedded actions and interpretations related to perceptions of each stakeholder's harm and ...
Journal of Management Studies ... An examination of corporate social responsibility implementation and stakeholder engagement: A case study in the Australian mining industry. Business Strategy and the Environment, 23(3), 145-159. Crossref. Google Scholar. Donaldson T. (2012). The epistemic fault line in corporate governance.
project stakeholder management strategy is necessary to increase the likelihood of success. This is a case study of a failed DOD project, even though it was fully jus-tified and badly needed. Stakeholder the-ory serves as the theoretical underpinning of this case analysis, which identifies the potential causes of the project failure.
In this special issue on project stakeholder management, the aim is to advance the understanding of this topic by looking into theory outside the project management field and by presenting findings from case studies. In this overview article, we identify the theoretical roots of the stakeholder concept and the current state of the field.
(A case study of stakeholder identification and prioritization by managers, Journal of Business Ethics, 75: 1-23, 2010) conceptualization of the implementation of stakeholder integration (SI).
This paper suggests an approach to the management of the external environment, and attempts to provide a description of a concrete managerial process for the implementation of “stakeholder thinking.” The process described will not help managers manipulate...
International Education Studies; Vol. 14, No. 7; 2021 ISSN 1913-9020 E-ISSN 1913-9039 Published by Canadian Center of Science and Education 12 Stakeholder Management Strategies: The Special Case of Universities Germaine Chan1 1 Department of Business and Tourism and Hospitality Management, Mount Saint Vincent University, Halifax,
Software project stakeholder case study This guide is continued from stakeholder analysis - power interest matrix. To see how these powerful stakeholder analysis techniques work in practice let's look at an example based on a Customer Relationship Management (CRM) software implementation project.
How to cite this article: Sutterfield, J. S., Friday-Stroud, S. S., & Shivers-Blackwell, S. L. (2006). A case study of project and stakeholder management failures: lessons learned. Project Management Journal, 37 (5), 26-35. Reprints and Permissions . This article examines the lessons learned from a failed DOD project--the Lighter Amphibian ...
A stakeholder management case study example illustrating engagement of the community about the precious loved state library of Victoria in a way that is sensitive to the philanthropic contributions and architectural sensitivities. The Water Services of Australia needed to engage the wider community, the whole country, in telling the important ...
The management of the institutions will be able to keep track of key positions and reasons that have an impact on the amount and movement of costs. The technique will enable to properly filter costs by groups, set priorities, and make an accurate forecast of expenditures to plan financial and economic activities for the ensuing year.
The overarching question imparting urgency to this exploration is: Can U.S.-Russian contention in cyberspace cause the two nuclear superpowers to stumble into war?
Corpus ID: 168711581; The Development of Entrepreneurial Ecosystem in the Region: the Nizhny Novgorod Oblast Case Study @inproceedings{2016TheDO, title={The Development of Entrepreneurial Ecosystem in the Region: the Nizhny Novgorod Oblast Case Study}, author={Назаров Михаил Геннадьевич and Веселов Кирилл Сергеевич and Широкова Дарья ...
Projects can be beset by the agenda of various stakeholders within the organizational structure. When this occurs, the implementation of a strong project stakeholder management strategy is necessary to increase the likelihood of success. This is a case study of a failed DOD project, even though it was fully justified and badly needed.
With silken-robed Celestials, And Frenchmen from the Seine, And Khivans and Bokhariotes,—. Heirs of the Oxus plain. Here stalk Siberian hunters; There tents a Kirghiz clan. By mournful-eyed Armenians. From wave-girt Astrakhan; And Russ and Pole and Tartar,