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The TQM Journal
ISSN : 1754-2731
Article publication date: 7 September 2021
Issue publication date: 24 November 2022
The purpose of this paper is to analyze the evolution of total quality management (TQM) models, frameworks, and tools and techniques in higher education (HE) over the last thirty years from 1991 till 2020, based on a literature review
Design/methodology/approach
30 articles from 52 journals were used to perform this detailed literature review. For the detailed analysis, the focus was only on articles related to TQM in higher education and specifically related to models, frameworks and tools and techniques. The study has investigated the growth of research articles, research streams, research methodologies, models and frameworks in the higher education sector and tools and techniques related to those.
This review addresses the progress and gaps in the application of TQM in HE, including the shift in global research in this area from the USA and Europe to Asia in recent years. The articles have been classified into four research methodologies and two research streams which have been reviewed in detail. The findings include reasons for multiple models/frameworks in HE proposed by researchers over the years and the importance of tools and techniques used in TQM implementation.
Originality/value
This study, which tries to bring a perspective to the main trends in TQM application to higher education wrt models, frameworks, tools and techniques over the last thirty years, is expected to add to the body of knowledge in this area and help future researchers to focus on the relevant areas identified in this paper.
- Higher education
- Tools and techniques
Jasti, N.V.K. , Venkateswaran, V. , Kota, S. and Sangwan, K.S. (2022), "A literature review on total quality management (models, frameworks, and tools and techniques) in higher education", The TQM Journal , Vol. 34 No. 5, pp. 1298-1319. https://doi.org/10.1108/TQM-04-2021-0113
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Quality Management — TQM and Six Sigma
- First Online: 25 September 2022
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- Paul Schönsleben 2
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This chapter provides an overview of the management system called TQM ( total quality management ). In recent years, the Six Sigma program has come to the fore in the quality movement. Figure 1 in the introduction showed “quality” as a task that is oriented to company performance. To achieve goals in the area of quality, it is necessary to master the specific elements of the management concept for quality and to integrate these goals appropriately in all management systems along the value chain. Beyond that, Total quality management and Six Sigma are systems within comprehensive company management, which also focuses on the needs and expectations of internal and external stakeholders.
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Schönsleben, P. (2023). Quality Management — TQM and Six Sigma. In: Handbook Integral Logistics Management. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-662-65625-9_18
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Introduction. This paper is to provide a general understanding of Total Quality Management, a concept that is. aimed at ensuring quality with continuous improvement. It takes Oakland's "Total ...
Total Quality Management is an organization approach that. began in the 1950s. [1] and has consistently turned out to be. better known following the mid 1980s. Generally the term. 'Quality' is ...
View PDF; Download full issue; ... Numerous studies have shown a positive relationship between organizational outcomes and TQM. This paper discusses the relationship between TQM with innovative and quality performance. ... 5087-5107 [3] Flynn B.B., Schroeder R.G., and Sakakibara S., (1994), A framework for quality management research and ...
Total quality management (TQM) is a revolutionary approach to effective management. ... Hammons C. (1992), "The Copying Machine Paper Caper: Where Lowest Price Did Not Work," Business Horizons, 35, 2, 68-70. ... A review and classification of total quality management research in Au... Go to citation Crossref Google Scholar.
Total quality management (TQM) is a management strategy that emphasizes a continuous, organization-wide effort to maintain quality customer service and satisfaction. The goal of TQM is to foster customer loyalty by delivering service levels that keep customers from coming back again. The strategy requires consistent feedback from employees and ...
American Journal of Engineering Research (AJER) 2021 ... e-ISSN: 2320-0847 p-ISSN : 2320-0936 Volume-10, Issue-05, pp: 105-110 www.ajer.org Research Paper Open Access w w w . a j e r . o r g w w w . a j e r . o r g Page 105 Total Quality Management - An Instrument for ... Total Quality Management ...
The first ranked document is named 'Total quality management as competitive advantage: A review and empirical study (Powell, Citation 1995), which assessed the performance of TQM on strategic management research and made the appraisal of TQM from resource and other conceptual aspects.
total quality management (TQM). Furthermore, Souza et al. (2022) provided a bibliometric analysis to review the papers related to TQM 4.0, and Baran and Korkusuz Polat (2022) presented a classification of Industry 4.0 ... areas for future research. Thus, 46 journal papers published from 2017 to 2022 were selected from the Scopus database. These ...
The purpose of this paper is to analyze the evolution of total quality management (TQM) models, frameworks, and tools and techniques in higher education (HE) over the last thirty years from 1991 till 2020, based on a literature review,30 articles from 52 journals were used to perform this detailed literature review. ... The study has ...
two provides a summary of the tasks of quality management at the operations level. Part three looks at the more strategic tasks as rela ted to Total quality management and Six Sigma. 18.1 Quality: Concept and Measurement Intended learning outcomes: Produce an overview on the quality of processes, products and
Total quality management (TQM) is a rm-wide manage- ... to investigate the relationship between TQM practices and rm performances. e paper is organized as fol-lows. Section explains the importance and purpose of ... tions, future research implications, research limitations, and conclusion. 2. The Relationships between TQM
This paper focuses on different Total Quality Management (TQM) practices implemented by Deming-awarded Indian industries and examines the impact of commonly used TQM practices on organisational performance. In this study, organisational performance is taken as a function of satisfaction and business performance.
6.1. General conclusions. Quality 2030 consists of five collectively designed themes for future QM research and practice: (a) systems perspectives applied, (b) stability in change, (c) models for smart self-organising, (d) integrating sustainable development, and (e) higher purpose as QM booster.
Synergistic integration of predictors and elements that determine the success of total quality management (TQM) implementations in hospitals has been the bane of theoretical development in the TQM research area. Thus, this paper aims to offer a systematic literature review to provide a foundation on which research on TQM can be built and to ...
Applying Total Quality Management in Academics-by Dheeraj Mehortra (March 2010):- that it is self of quality evaluation. Then, she merged the EFQM total quality Jeanne Schreurs identifies the EFQM Excellence model as "a famous quality Management tool", which has been translated to be useful in e-learning quality Management. She describes
Previous quantitative studies of research on quality. Martínez-Lorente, Dewhurst, and Dale (Citation 1998) note that the term TQM started to become popular in the mid-1980s.Dereli, Durmuşoğlu, Delibaş, and Avlanmaz (Citation 2011) conclude that QM began to attract an increasing amount of interest from the service industry during the last decade.. Additionally, Dereli et al. (Citation 2011 ...
Quality Management Systems (QMS) and Total Quality Management (TQM) are two examples of techniques that aim to enhance quality and performance to meet or exceed customer expectations. This can be accomplished by ensuring that all quality-related functions and processes are maintained throughout the organisation.
assigned to the same or similar papers, our results provide limited insights into how LLMs and other AItoolsareusedinpeer-reviewing. Itcouldbethat twomodesofusageareprevalent,e.g.,improvingthe textofapreviouslyself-writtenreviewvs.feedingthe paper that is to be reviewed to an LLM and copy-ingtheLLM-writtenreviewverbatim,andthatonly
The keywords used in the search are TQM, total quality management, implementation, critical success factors, health care and nursing. As presented in Figure 1, a search of Science Direct, MEDLINE, EBSCO, CINAHL and PubMed yielded 2133, 6341, 1867, 7 and 474 articles, respectively. Then, repeated citations, dissertations and case studies were ...
Working papers are posted on the Pension Research Council website and available for download. About the Wharton School Founded in 1881 as the world's first collegiate business school, the Wharton School of the University of Pennsylvania is shaping the future of business by incubating ideas, driving insights, and creating leaders who change ...