example of research paper questionnaire

• Skip to main content
• Skip to primary sidebar
• Skip to footer
• QuestionPro

• Solutions Industries Gaming Automotive Sports and events Education Government Travel & Hospitality Financial Services Healthcare Cannabis Technology Use Case AskWhy Communities Audience Contactless surveys Mobile LivePolls Member Experience GDPR Positive People Science 360 Feedback Surveys
• Resources Blog eBooks Survey Templates Case Studies Training Help center

Home Surveys Questionnaire

21 Questionnaire Templates: Examples and Samples

Questionnaire: Definition

A questionnaire is defined a market research instrument that consists of questions or prompts to elicit and collect responses from a sample of respondents. A questionnaire is typically a mix of open-ended questions and close-ended questions ; the latter allowing for respondents to enlist their views in detail.

A questionnaire can be used in both, qualitative market research as well as quantitative market research with the use of different types of questions .

LEARN ABOUT: Open-Ended Questions

Types of Questionnaires

We have learnt that a questionnaire could either be structured or free-flow. To explain this better:

• Structured Questionnaires: A structured questionnaires helps collect quantitative data . In this case, the questionnaire is designed in a way that it collects very specific type of information. It can be used to initiate a formal enquiry on collect data to prove or disprove a prior hypothesis.
• Unstructured Questionnaires: An unstructured questionnaire collects qualitative data . The questionnaire in this case has a basic structure and some branching questions but nothing that limits the responses of a respondent. The questions are more open-ended.

LEARN ABOUT:   Structured Question

Types of Questions used in a Questionnaire

A questionnaire can consist of many types of questions . Some of the commonly and widely used question types though, are:

• Open-Ended Questions: One of the commonly used question type in questionnaire is an open-ended question . These questions help collect in-depth data from a respondent as there is a huge scope to respond in detail.
• Dichotomous Questions: The dichotomous question is a “yes/no” close-ended question . This question is generally used in case of the need of basic validation. It is the easiest question type in a questionnaire.
• Multiple-Choice Questions: An easy to administer and respond to, question type in a questionnaire is the multiple-choice question . These questions are close-ended questions with either a single select multiple choice question or a multiple select multiple choice question. Each multiple choice question consists of an incomplete stem (question), right answer or answers, close alternatives, distractors and incorrect answers. Depending on the objective of the research, a mix of the above option types can be used.
• Net Promoter Score (NPS) Question: Another commonly used question type in a questionnaire is the Net Promoter Score (NPS) Question where one single question collects data on the referencability of the research topic in question.
• Scaling Questions: Scaling questions are widely used in a questionnaire as they make responding to the questionnaire, very easy. These questions are based on the principles of the 4 measurement scales – nominal, ordinal, interval and ratio .

Questionnaires help enterprises collect valuable data to help them make well-informed business decisions. There are powerful tools available in the market that allows using multiple question types, ready to use survey format templates, robust analytics, and many more features to conduct comprehensive market research.

LEARN ABOUT: course evaluation survey examples

For example, an enterprise wants to conduct market research to understand what pricing would be best for their new product to capture a higher market share. In such a case, a questionnaire for competitor analysis can be sent to the targeted audience using a powerful market research survey software which can help the enterprise conduct 360 market research that will enable them to make strategic business decisions.

Now that we have learned what a questionnaire is and its use in market research , some examples and samples of widely used questionnaire templates on the QuestionPro platform are as below:

LEARN ABOUT: Speaker evaluation form

Customer Questionnaire Templates: Examples and Samples

QuestionPro specializes in end-to-end Customer Questionnaire Templates that can be used to evaluate a customer journey right from indulging with a brand to the continued use and referenceability of the brand. These templates form excellent samples to form your own questionnaire and begin testing your customer satisfaction and experience based on customer feedback.

LEARN ABOUT: Structured Questionnaire

USE THIS FREE TEMPLATE

Employee & Human Resource (HR) Questionnaire Templates: Examples and Samples

QuestionPro has built a huge repository of employee questionnaires and HR questionnaires that can be readily deployed to collect feedback from the workforce on an organization on multiple parameters like employee satisfaction, benefits evaluation, manager evaluation , exit formalities etc. These templates provide a holistic overview of collecting actionable data from employees.

Community Questionnaire Templates: Examples and Samples

The QuestionPro repository of community questionnaires helps collect varied data on all community aspects. This template library includes popular questionnaires such as community service, demographic questionnaires, psychographic questionnaires, personal questionnaires and much more.

Academic Evaluation Questionnaire Templates: Examples and Samples

Another vastly used section of QuestionPro questionnaire templates are the academic evaluation questionnaires . These questionnaires are crafted to collect in-depth data about academic institutions and the quality of teaching provided, extra-curricular activities etc and also feedback about other educational activities.

MORE LIKE THIS

Life@QuestionPro: Thomas Maiwald-Immer’s Experience

Aug 9, 2024

Top 13 Reporting Tools to Transform Your Data Insights & More

Aug 8, 2024

Employee Satisfaction: How to Boost Your  Workplace Happiness?

Aug 7, 2024

Jotform vs Formstack: Which Form Builder Should You Choose?

Other categories.

• Academic Research
• Artificial Intelligence
• Assessments
• Brand Awareness
• Case Studies
• Communities
• Consumer Insights
• Customer effort score
• Customer Engagement
• Customer Experience
• Customer Loyalty
• Customer Research
• Customer Satisfaction
• Employee Benefits
• Employee Engagement
• Employee Retention
• Friday Five
• General Data Protection Regulation
• Insights Hub
• Life@QuestionPro
• Market Research
• Mobile diaries
• Mobile Surveys
• New Features
• Online Communities
• Question Types
• Questionnaire
• QuestionPro Products
• Release Notes
• Research Tools and Apps
• Revenue at Risk
• Survey Templates
• Training Tips
• Tuesday CX Thoughts (TCXT)
• Uncategorized
• What’s Coming Up
• Workforce Intelligence

Research Questionnaire

Questionnaire generator.

When a researcher creates a research paper using the scientific method they will need to use a gathering method that is adjacent to the research topic. This means that the researcher will use a quantitative research method for a quantitive topic and a qualitative method for a qualitative  one.  The research questionnaire is one of the quantitative data-gathering methods a researcher can use in their research paper.

1. Market Research Questionnaire Template Example

• Google Docs
• Apple Pages

Size: 38 KB

2. Market Research Questionnaire Example

Size: 94 KB

3. Research Questionnaire Example

4. Sample Market Research Questionnaire

Size: 35 KB

5. Research Survey Questionnaire

Size: 42 KB

6. Research Survey Questionnaire Construction

Size: 80 KB

7. Research Questionnaire Survey of Consumers

Size: 39 KB

8. Guide to the Design of Research Questionnaires

Size: 77 KB

9. Planning Survey Research Questionnaires

Size: 85 KB

10. Climate Change Survey Questionnaires

Size: 41 KB

11. Survey Questionnaire Design

Size: 96 KB

12. Developing Questionnaires for Educational Research

Size: 81 KB

13. Graudate Research Student Questionnaires

14. Sample Research Survey Questionnaires

Size: 46 KB

15. Market Research Questionnaire Example

16. Research Survey Questionnaire Example

17. Product X Research Study Questionnaire Example

What Is a Research Questionnaire?

A research questionnaire is a physical or digital questionnaire that researchers use to obtain quantitative data. The research questionnaire is a more in-depth version of a survey   as its questions often delve deeper than survey questions .

How to Write a Research Questionnaire

A well-made research questionnaire can effectively and efficiently gather data from the population. Creating a good research questionnaire does not require that many writing skills , soft skills , or hard skills , it just requires the person to properly understand the data set they are looking for.

Step 1: Select a Topic or Theme for the Research Questionnaire

Begin by choosing a topic or theme   for the research questionnaire as this will provide much-needed context for the research questionnaire. Not only that but the topic will also dictate the tone of the questions in the questionnaire.

Step 2: Obtain or Use a Research Questionnaire Outline

You may opt to use a research questionnaire outline or outline format for your research questionnaire. This outline will provide you with a structure you can use to easily make your research questionnaire.

Step 3: Create your Research Questionnaire

Start by creating questions that will help provide you with the necessary data to prove or disprove your research question. You may conduct brainstorming sessions to formulate the questions for your research questionnaire.

Step 4: Edit and Have Someone Proofread the Questionnaire

After you have created and completed the research questionnaire, you must edit the contents of the questionnaire. Not only that but it is wise to have someone proofread the contents of your questionnaire before deploying the questionnaire. 

How does a research questionnaire help businesses?

A successful business or company utilizes research questionnaires to not only obtain data from their customers but also to gather data about the performance and quality of the employees in the business. The research questionnaire provides the business or company with actionable data, which they can use to improve the product, service, or commodity to obtain more customers.

Do I need to provide a consent form when I ask someone to answer the research questionnaire?

Yes, consent is very important as without this the data you have gathered from your questionnaires or surveys are useless. Therefore it is important to provide a consent form with your research questionnaire when you are asking a participant to answer the document.

What type of answers are allowed in the research questionnaire?

Research questionnaires can host a multitude of types of questions each with its specific way of answering.  A questionnaire can use multiple-choice questions, open-ended questions, and closed questions. Just be sure to properly pace the questions as having too many different types of answering styles can demotivate or distract the target audience, which might lead to errors.

A research questionnaire is a data-gathering document people can use to obtain information and data from a specific group of people. Well-made and crafted research questionnaires will provide much-needed information one can use to answer a specific research question.

Text prompt

• Instructive
• Professional

Create a fun quiz to find out which historical figure you're most like in your study habits

Design a survey to discover students' favorite school subjects and why they love them.

Root out friction in every digital experience, super-charge conversion rates, and optimize digital self-service

Uncover insights from any interaction, deliver AI-powered agent coaching, and reduce cost to serve

Increase revenue and loyalty with real-time insights and recommendations delivered to teams on the ground

Know how your people feel and empower managers to improve employee engagement, productivity, and retention

Take action in the moments that matter most along the employee journey and drive bottom line growth

Whatever they’re are saying, wherever they’re saying it, know exactly what’s going on with your people

Get faster, richer insights with qual and quant tools that make powerful market research available to everyone

Run concept tests, pricing studies, prototyping + more with fast, powerful studies designed by UX research experts

Track your brand performance 24/7 and act quickly to respond to opportunities and challenges in your market

Explore the platform powering Experience Management

• Free Account
• Product Demos
• For Digital
• For Customer Care
• For Human Resources
• For Researchers
• Financial Services
• All Industries

Popular Use Cases

• Customer Experience
• Employee Experience
• Net Promoter Score
• Voice of Customer
• Customer Success Hub
• Product Documentation
• Training & Certification
• XM Institute
• Popular Resources
• Customer Stories
• Artificial Intelligence

Market Research

• Partnerships
• Marketplace

The annual gathering of the experience leaders at the world’s iconic brands building breakthrough business results, live in Salt Lake City.

• English/AU & NZ
• Español/Europa
• Español/América Latina
• Português Brasileiro
• REQUEST DEMO

Your ultimate guide to questionnaires and how to design a good one

The written questionnaire is the heart and soul of any survey research project. Whether you conduct your survey using an online questionnaire, in person, by email or over the phone, the way you design your questionnaire plays a critical role in shaping the quality of the data and insights that you’ll get from your target audience. Keep reading to get actionable tips.

What is a questionnaire?

A questionnaire is a research tool consisting of a set of questions or other ‘prompts’ to collect data from a set of respondents.

When used in most research, a questionnaire will consist of a number of types of questions (primarily open-ended and closed) in order to gain both quantitative data that can be analyzed to draw conclusions, and qualitative data to provide longer, more specific explanations.

A research questionnaire is often mistaken for a survey - and many people use the term questionnaire and survey, interchangeably.

But that’s incorrect.

Which is what we talk about next.

Get started with our free survey maker with 50+ templates

Survey vs. questionnaire – what’s the difference?

Before we go too much further, let’s consider the differences between surveys and questionnaires.

These two terms are often used interchangeably, but there is an important difference between them.

Survey definition

A survey is the process of collecting data from a set of respondents and using it to gather insights.

Survey research can be conducted using a questionnaire, but won’t always involve one.

Questionnaire definition

A questionnaire is the list of questions you circulate to your target audience.

In other words, the survey is the task you’re carrying out, and the questionnaire is the instrument you’re using to do it.

By itself, a questionnaire doesn’t achieve much.

It’s when you put it into action as part of a survey that you start to get results.

Advantages vs disadvantages of using a questionnaire

While a questionnaire is a popular method to gather data for market research or other studies, there are a few disadvantages to using this method (although there are plenty of advantages to using a questionnaire too).

Let’s have a look at some of the advantages and disadvantages of using a questionnaire for collecting data.

Advantages of using a questionnaire

1. questionnaires are relatively cheap.

Depending on the complexity of your study, using a questionnaire can be cost effective compared to other methods.

You simply need to write your survey questionnaire, and send it out and then process the responses.

You can set up an online questionnaire relatively easily, or simply carry out market research on the street if that’s the best method.

2. You can get and analyze results quickly

Again depending on the size of your survey you can get results back from a questionnaire quickly, often within 24 hours of putting the questionnaire live.

It also means you can start to analyze responses quickly too.

3. They’re easily scalable

You can easily send an online questionnaire to anyone in the world and with the right software you can quickly identify your target audience and your questionnaire to them.

4. Questionnaires are easy to analyze

If your questionnaire design has been done properly, it’s quick and easy to analyze results from questionnaires once responses start to come back.

This is particularly useful with large scale market research projects.

Because all respondents are answering the same questions, it’s simple to identify trends.

5. You can use the results to make accurate decisions

As a research instrument, a questionnaire is ideal for commercial research because the data you get back is from your target audience (or ideal customers) and the information you get back on their thoughts, preferences or behaviors allows you to make business decisions.

6. A questionnaire can cover any topic

One of the biggest advantages of using questionnaires when conducting research is (because you can adapt them using different types and styles of open ended questions and closed ended questions) they can be used to gather data on almost any topic.

There are many types of questionnaires you can design to gather both quantitative data and qualitative data - so they’re a useful tool for all kinds of data analysis.

Disadvantages of using a questionnaire

1. respondents could lie.

This is by far the biggest risk with a questionnaire, especially when dealing with sensitive topics.

Rather than give their actual opinion, a respondent might feel pressured to give the answer they deem more socially acceptable, which doesn’t give you accurate results.

2. Respondents might not answer every question

There are all kinds of reasons respondents might not answer every question, from questionnaire length, they might not understand what’s being asked, or they simply might not want to answer it.

If you get questionnaires back without complete responses it could negatively affect your research data and provide an inaccurate picture.

3. They might interpret what’s being asked incorrectly

This is a particular problem when running a survey across geographical boundaries and often comes down to the design of the survey questionnaire.

If your questions aren’t written in a very clear way, the respondent might misunderstand what’s being asked and provide an answer that doesn’t reflect what they actually think.

Again this can negatively affect your research data.

4. You could introduce bias

The whole point of producing a questionnaire is to gather accurate data from which decisions can be made or conclusions drawn.

But the data collected can be heavily impacted if the researchers accidentally introduce bias into the questions.

This can be easily done if the researcher is trying to prove a certain hypothesis with their questionnaire, and unwittingly write questions that push people towards giving a certain answer.

In these cases respondents’ answers won’t accurately reflect what is really happening and stop you gathering more accurate data.

5. Respondents could get survey fatigue

One issue you can run into when sending out a questionnaire, particularly if you send them out regularly to the same survey sample, is that your respondents could start to suffer from survey fatigue.

In these circumstances, rather than thinking about the response options in the questionnaire and providing accurate answers, respondents could start to just tick boxes to get through the questionnaire quickly.

Again, this won’t give you an accurate data set.

Questionnaire design: How to do it

It’s essential to carefully craft a questionnaire to reduce survey error and optimize your data . The best way to think about the questionnaire is with the end result in mind.

How do you do that?

Start with questions, like:

• What is my research purpose ?
• What data do I need?
• How am I going to analyze that data?
• What questions are needed to best suit these variables?

Once you have a clear idea of the purpose of your survey, you’ll be in a better position to create an effective questionnaire.

Here are a few steps to help you get into the right mindset.

1. Keep the respondent front and center

A survey is the process of collecting information from people, so it needs to be designed around human beings first and foremost.

In his post about survey design theory, David Vannette, PhD, from the Qualtrics Methodology Lab explains the correlation between the way a survey is designed and the quality of data that is extracted.

“To begin designing an effective survey, take a step back and try to understand what goes on in your respondents’ heads when they are taking your survey.

This step is critical to making sure that your questionnaire makes it as likely as possible that the response process follows that expected path.”

From writing the questions to designing the survey flow, the respondent’s point of view should always be front and center in your mind during a questionnaire design.

2. How to write survey questions

Your questionnaire should only be as long as it needs to be, and every question needs to deliver value.

That means your questions must each have an individual purpose and produce the best possible data for that purpose, all while supporting the overall goal of the survey.

A question must also must be phrased in a way that is easy for all your respondents to understand, and does not produce false results.

To do this, remember the following principles:

Get into the respondent's head

The process for a respondent answering a survey question looks like this:

• The respondent reads the question and determines what information they need to answer it.
• They search their memory for that information.
• They make judgments about that information.
• They translate that judgment into one of the answer options you’ve provided. This is the process of taking the data they have and matching that information with the question that’s asked.

When wording questions, make sure the question means the same thing to all respondents. Words should have one meaning, few syllables, and the sentences should have few words.

Only use the words needed to ask your question and not a word more .

Note that it’s important that the respondent understands the intent behind your question.

If they don’t, they may answer a different question and the data can be skewed.

Some contextual help text, either in the introduction to the questionnaire or before the question itself, can help make sure the respondent understands your goals and the scope of your research.

Use mutually exclusive responses

Be sure to make your response categories mutually exclusive.

Consider the question:

What is your age?

Respondents that are 31 years old have two options, as do respondents that are 40 and 55. As a result, it is impossible to predict which category they will choose.

This can distort results and frustrate respondents. It can be easily avoided by making responses mutually exclusive.

The following question is much better:

This question is clear and will give us better results.

Ask specific questions

Nonspecific questions can confuse respondents and influence results.

Do you like orange juice?

• Like very much
• Neither like nor dislike
• Dislike very much

This question is very unclear. Is it asking about taste, texture, price, or the nutritional content? Different respondents will read this question differently.

A specific question will get more specific answers that are actionable.

How much do you like the current price of orange juice?

This question is more specific and will get better results.

If you need to collect responses about more than one aspect of a subject, you can include multiple questions on it. (Do you like the taste of orange juice? Do you like the nutritional content of orange juice? etc.)

Use a variety of question types

If all of your questionnaire, survey or poll questions are structured the same way (e.g. yes/no or multiple choice) the respondents are likely to become bored and tune out. That could mean they pay less attention to how they’re answering or even give up altogether.

Instead, mix up the question types to keep the experience interesting and varied. It’s a good idea to include questions that yield both qualitative and quantitative data.

For example, an open-ended questionnaire item such as “describe your attitude to life” will provide qualitative data – a form of information that’s rich, unstructured and unpredictable. The respondent will tell you in their own words what they think and feel.

A quantitative / close-ended questionnaire item, such as “Which word describes your attitude to life? a) practical b) philosophical” gives you a much more structured answer, but the answers will be less rich and detailed.

Open-ended questions take more thought and effort to answer, so use them sparingly. They also require a different kind of treatment once your survey is in the analysis stage.

3. Pre-test your questionnaire

Always pre-test a questionnaire before sending it out to respondents. This will help catch any errors you might have missed. You could ask a colleague, friend, or an expert to take the survey and give feedback. If possible, ask a few cognitive questions like, “how did you get to that response?” and “what were you thinking about when you answered that question?” Figure out what was easy for the responder and where there is potential for confusion. You can then re-word where necessary to make the experience as frictionless as possible.

If your resources allow, you could also consider using a focus group to test out your survey. Having multiple respondents road-test the questionnaire will give you a better understanding of its strengths and weaknesses. Match the focus group to your target respondents as closely as possible, for example in terms of age, background, gender, and level of education.

Note: Don't forget to make your survey as accessible as possible for increased response rates.

Questionnaire examples and templates

There are free questionnaire templates and example questions available for all kinds of surveys and market research, many of them online. But they’re not all created equal and you should use critical judgement when selecting one. After all, the questionnaire examples may be free but the time and energy you’ll spend carrying out a survey are not.

If you’re using online questionnaire templates as the basis for your own, make sure it has been developed by professionals and is specific to the type of research you’re doing to ensure higher completion rates. As we’ve explored here, using the wrong kinds of questions can result in skewed or messy data, and could even prompt respondents to abandon the questionnaire without finishing or give thoughtless answers.

You’ll find a full library of downloadable survey templates in the Qualtrics Marketplace , covering many different types of research from employee engagement to post-event feedback . All are fully customizable and have been developed by Qualtrics experts.

Qualtrics // Experience Management

Qualtrics, the leader and creator of the experience management category, is a cloud-native software platform that empowers organizations to deliver exceptional experiences and build deep relationships with their customers and employees.

With insights from Qualtrics, organizations can identify and resolve the greatest friction points in their business, retain and engage top talent, and bring the right products and services to market. Nearly 20,000 organizations around the world use Qualtrics’ advanced AI to listen, understand, and take action. Qualtrics uses its vast universe of experience data to form the largest database of human sentiment in the world. Qualtrics is co-headquartered in Provo, Utah and Seattle.

Related Articles

May 20, 2024

Best strategy & research books to read in 2024

May 13, 2024

Experience Management

X4 2024 Strategy & Research Showcase: Introducing the future of insights generation

November 7, 2023

Brand Experience

The 4 market research trends redefining insights in 2024

June 27, 2023

The fresh insights people: Scaling research at Woolworths Group

June 20, 2023

Bank less, delight more: How Bankwest built an engine room for customer obsession

April 1, 2023

Academic Experience

How to write great survey questions (with examples)

March 21, 2023

Sample size calculator

November 18, 2022

Statistical analysis software: your complete guide to getting started

Stay up to date with the latest xm thought leadership, tips and news., request demo.

Ready to learn more about Qualtrics?

An official website of the United States government

The .gov means it’s official. Federal government websites often end in .gov or .mil. Before sharing sensitive information, make sure you’re on a federal government site.

The site is secure. The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely.

• Publications
• Account settings

Preview improvements coming to the PMC website in October 2024. Learn More or Try it out now .

• Advanced Search
• Journal List
• v.328(7451); 2004 May 29

Hands-on guide to questionnaire research

Selecting, designing, and developing your questionnaire, petra m boynton.

1 Department of Primary Care and Population Sciences, University College London, Archway Campus, London N19 5LW

Trisha Greenhalgh

Associated data, short abstract.

Anybody can write down a list of questions and photocopy it, but producing worthwhile and generalisable data from questionnaires needs careful planning and imaginative design

The great popularity with questionnaires is they provide a “quick fix” for research methodology. No single method has been so abused. 1

Questionnaires offer an objective means of collecting information about people's knowledge, beliefs, attitudes, and behaviour. 2 , 3 Do our patients like our opening hours? What do teenagers think of a local antidrugs campaign and has it changed their attitudes? Why don't doctors use computers to their maximum potential? Questionnaires can be used as the sole research instrument (such as in a cross sectional survey) or within clinical trials or epidemiological studies.

Randomised trials are subject to strict reporting criteria, 4 but there is no comparable framework for questionnaire research. Hence, despite a wealth of detailed guidance in the specialist literature, 1 - 3 , 5 w1-w8 elementary methodological errors are common. 1 Inappropriate instruments and lack of rigour inevitably lead to poor quality data, misleading conclusions, and woolly recommendations. w8 In this series we aim to present a practical guide that will enable research teams to do questionnaire research that is well designed, well managed, and non-discriminatory and which contributes to a generalisable evidence base. We start with selecting and designing the questionnaire. ​ questionnaire.

What information are you trying to collect?

You and your co-researchers may have different assumptions about precisely what information you would like your study to generate. A formal scoping exercise will ensure that you clarify goals and if necessary reach an agreed compromise. It will also flag up potential practical problems—for example, how long the questionnaire will be and how it might be administered.

As a rule of thumb, if you are not familiar enough with the research area or with a particular population subgroup to predict the range of possible responses, and especially if such details are not available in the literature, you should first use a qualitative approach (such as focus groups) to explore the territory and map key areas for further study. 6

Is a questionnaire appropriate?

People often decide to use a questionnaire for research questions that need a different method. Sometimes, a questionnaire will be appropriate only if used within a mixed methodology study—for example, to extend and quantify the findings of an initial exploratory phase. Table A on bmj.com gives some real examples where questionnaires were used inappropriately. 1

Box 1: Pitfalls of designing your own questionnaire

Natasha, a practice nurse, learns that staff at a local police station have a high incidence of health problems, which she believes are related to stress at work. She wants to test the relation between stress and health in these staff to inform the design of advice services. Natasha designs her own questionnaire. Had she completed a thorough literature search for validated measures, she would have found several high quality questionnaires that measure stress in public sector workers. 8 Natasha's hard work produces only a second rate study that she is unable to get published.

Research participants must be able to give meaningful answers (with help from a professional interviewer if necessary). Particular physical, mental, social, and linguistic needs are covered in the third article of this series. 7

Could you use an existing instrument?

Using a previously validated and published questionnaire will save you time and resources; you will be able to compare your own findings with those from other studies, you need only give outline details of the instrument when you write up your work, and you may find it easier to get published (box 1).

Increasingly, health services research uses standard questionnaires designed for producing data that can be compared across studies. For example, clinical trials routinely include measures of patients' knowledge about a disease, 9 satisfaction with services, 10 or health related quality of life. 11 - 13 w3 w9 The validity (see below) of this approach depends on whether the type and range of closed responses reflects the full range of perceptions and feelings that people in all the different potential sampling frames might hold. Importantly, health status and quality of life instruments lose their validity when used beyond the context in which they were developed. 12 , 14 , 15 w3 w10-12

If there is no “off the peg” questionnaire available, you will have to construct your own. Using one or more standard instruments alongside a short bespoke questionnaire could save you the need to develop and validate a long list of new items.

Is the questionnaire valid and reliable?

A valid questionnaire measures what it claims to measure. In reality, many fail to do this. For example, a self completion questionnaire that seeks to measure people's food intake may be invalid because it measures what they say they have eaten, not what they have actually eaten. 16 Similarly, responses on questionnaires that ask general practitioners how they manage particular clinical conditions differ significantly from actual clinical practice. w13 An instrument developed in a different time, country, or cultural context may not be a valid measure in the group you are studying. For example, the item “I often attend gay parties” may have been a valid measure of a person's sociability level in the 1950s, but the wording has a very different connotation today.

Reliable questionnaires yield consistent results from repeated samples and different researchers over time. Differences in results come from differences between participants, not from inconsistencies in how the items are understood or how different observers interpret the responses. A standardised questionnaire is one that is written and administered so all participants are asked the precisely the same questions in an identical format and responses recorded in a uniform manner. Standardising a measure increases its reliability.

Just because a questionnaire has been piloted on a few of your colleagues, used in previous studies, or published in a peer reviewed journal does not mean it is either valid or reliable. The detailed techniques for achieving validity, reliability, and standardisation are beyond the scope of this series. If you plan to develop or modify a questionnaire yourself, you must consult a specialist text on these issues. 2 , 3

How should you present your questions?

Questionnaire items may be open or closed ended and be presented in various formats ( figure ). Table B on bmj.com examines the pros and cons of the two approaches. Two words that are often used inappropriately in closed question stems are frequently and regularly. A poorly designed item might read, “I frequently engage in exercise,” and offer a Likert scale giving responses from “strongly agree” through to “strongly disagree.” But “frequently” implies frequency, so a frequency based rating scale (with options such as at least once a day, twice a week, and so on) would be more appropriate. “Regularly,” on the other hand, implies a pattern. One person can regularly engage in exercise once a month whereas another person can regularly do so four times a week. Other weasel words to avoid in question stems include commonly, usually, many, some, and hardly ever. 17 w14

Examples of formats for presenting questionnaire items

Box 2: A closed ended design that produced misleading information

Customer: I'd like to discontinue my mobile phone rental please.

Company employee: That's fine, sir, but I need to complete a form for our records on why you've made that decision. Is it (a) you have moved to another network; (b) you've upgraded within our network; or (c) you can't afford the payments?

Customer: It isn't any of those. I've just decided I don't want to own a mobile phone any more. It's more hassle than it's worth.

Company employee: [after a pause] In that case, sir, I'll have to put you down as “can't afford the payments.”

Closed ended designs enable researchers to produce aggregated data quickly, but the range of possible answers is set by the researchers not respondents, and the richness of potential responses is lower. Closed ended items often cause frustration, usually because researchers have not considered all potential responses (box 2). 18

Ticking a particular box, or even saying yes, no, or maybe can make respondents want to explain their answer, and such free text annotations may add richly to the quantitative data. You should consider inserting a free text box at the end of the questionnaire (or even after particular items or sections). Note that participants need instructions (perhaps with examples) on how to complete free text items in the same way as they do for closed questions.

If you plan to use open ended questions or invite free text comments, you must plan in advance how you will analyse these data (drawing on the skills of a qualitative researcher if necessary). 19 You must also build into the study design adequate time, skills, and resources for this analysis; otherwise you will waste participants' and researchers' time. If you do not have the time or expertise to analyse free text responses, do not invite any.

Some respondents (known as yea sayers) tend to agree with statements rather than disagree. For this reason, do not present your items so that strongly agree always links to the same broad attitude. For example, on a patient satisfaction scale, if one question is “my GP generally tries to help me out,” another question should be phrased in the negative, such as “the receptionists are usually impolite.”

Apart from questions, what else should you include?

A common error by people designing questionnaires for the first time is simply to hand out a list of the questions they want answered. Table C on bmj.com gives a checklist of other things to consider. It is particularly important to provide an introductory letter or information sheet for participants to take away after completing the questionnaire.

What should the questionnaire look like?

Researchers rarely spend sufficient time on the physical layout of their questionnaire, believing that the science lies in the content of the questions and not in such details as the font size or colour. Yet empirical studies have repeatedly shown that low response rates are often due to participants being unable to read or follow the questionnaire (box 3). 3 w6 In general, questions should be short and to the point (around 12 words or less), but for issues of a sensitive and personal nature, short questions can be perceived as abrupt and threatening, and longer sentences are preferred. w6

How should you select your sample?

Different sampling techniques will affect the questions you ask and how you administer your questionnaire (see table D on bmj.com ). For more detailed advice on sampling, see Bowling 20 and Sapsford. 3

If you are collecting quantitative data with a view to testing a hypothesis or assessing the prevalence of a disease or problem (for example, about intergroup differences in particular attitudes or health status), seek statistical advice on the minimum sample size. 3

What approvals do you need before you start?

Unlike other methods, questionnaires require relatively little specialist equipment or materials, which means that inexperienced and unsupported researchers sometimes embark on questionnaire surveys without completing the necessary formalities. In the United Kingdom, a research study on NHS patients or staff must be:

• Formally approved by the relevant person in an organisation that is registered with the Department of Health as a research sponsor (typically, a research trust, university or college) 21 ;
• Consistent with data protection law and logged on the organisation's data protection files (see next article in series) 19
• Accordant with research governance frameworks 21
• Approved by the appropriate research ethics committee (see below).

Box 3: Don't let layout let you down

Meena, a general practice tutor, wanted to study her fellow general practitioners' attitudes to a new training scheme in her primary care trust. She constructed a series of questions, but when they were written down, they covered 10 pages, which Meena thought looked off putting. She reduced the font and spacing of her questionnaire, and printed it double sided, until it was only four sides in length. But many of her colleagues refused to complete it, telling her they found it too hard to read and work through. She returned the questionnaire to its original 10 page format, which made it easier and quicker to complete, and her response rate increased greatly.

Summary points

Questionnaire studies often fail to produce high quality generalisable data

When possible, use previously validated questionnaires

Questions must be phrased appropriately for the target audience and information required

Good explanations and design will improve response rates

In addition, if your questionnaire study is part of a formal academic course (for example, a dissertation), you must follow any additional regulations such as gaining written approval from your supervisor.

A study is unethical if it is scientifically unsound, causes undue offence or trauma, breaches confidentiality, or wastes people's time or money. Written approval from a local or multicentre NHS research ethics committee (more information at www.corec.org.uk ) is essential but does not in itself make a study ethical. Those working in non-NHS institutions or undertaking research outside the NHS may need to submit an additional (non-NHS) ethical committee application to their own institution or research sponsor.

The committee will require details of the study design, copies of your questionnaire, and any accompanying information or covering letters. If the questionnaire is likely to cause distress, you should include a clear plan for providing support to both participants and researchers. Remember that just because you do not find a question offensive or distressing does not mean it will not upset others. 6

As we have shown above, designing a questionnaire study that produces usable data is not as easy as it might seem. Awareness of the pitfalls is essential both when planning research and appraising published studies. Table E on bmj.com gives a critical appraisal checklist for evaluating questionnaire studies. In the following two articles we will discuss how to select a sample, pilot and administer a questionnaire, and analyse data and approaches for groups that are hard to research.

Supplementary Material

This is the first in a series of three articles on questionnaire research

Susan Catt supplied additional references and feedback. We also thank Alicia O'Cathain, Jill Russell, Geoff Wong, Marcia Rigby, Sara Shaw, Fraser MacFarlane, and Will Callaghan for feedback on earlier versions. Numerous research students and conference delegates provided methodological questions and case examples of real life questionnaire research, which provided the inspiration and raw material for this series. We also thank the hundreds of research participants who over the years have contributed data and given feedback to our students and ourselves about the design, layout, and accessibility of instruments.

Contributors and sources: PMB and TG have taught research methods in a primary care setting for the past 13 years, specialising in practical approaches and using the experiences and concerns of researchers and participants as the basis of learning. This series of papers arose directly from questions asked about real questionnaire studies. To address these questions we explored a wide range of sources from the psychological and health services research literature.

Competing interests: None declared.

Research Question 101 📖

Everything you need to know to write a high-quality research question

By: Derek Jansen (MBA) | Reviewed By: Dr. Eunice Rautenbach | October 2023

If you’ve landed on this page, you’re probably asking yourself, “ What is a research question? ”. Well, you’ve come to the right place. In this post, we’ll explain what a research question is , how it’s differen t from a research aim, and how to craft a high-quality research question that sets you up for success.

Research Question 101

What is a research question.

• Research questions vs research aims
• The 4 types of research questions
• How to write a research question
• Frequently asked questions
• Examples of research questions

As the name suggests, the research question is the core question (or set of questions) that your study will (attempt to) answer .

In many ways, a research question is akin to a target in archery . Without a clear target, you won’t know where to concentrate your efforts and focus. Essentially, your research question acts as the guiding light throughout your project and informs every choice you make along the way.

Let’s look at some examples:

What impact does social media usage have on the mental health of teenagers in New York?

How does the introduction of a minimum wage affect employment levels in small businesses in outer London?

How does the portrayal of women in 19th-century American literature reflect the societal attitudes of the time?

What are the long-term effects of intermittent fasting on heart health in adults?

As you can see in these examples, research questions are clear, specific questions that can be feasibly answered within a study. These are important attributes and we’ll discuss each of them in more detail a little later . If you’d like to see more examples of research questions, you can find our RQ mega-list here .

Research Questions vs Research Aims

At this point, you might be asking yourself, “ How is a research question different from a research aim? ”. Within any given study, the research aim and research question (or questions) are tightly intertwined , but they are separate things . Let’s unpack that a little.

A research aim is typically broader in nature and outlines what you hope to achieve with your research. It doesn’t ask a specific question but rather gives a summary of what you intend to explore.

The research question, on the other hand, is much more focused . It’s the specific query you’re setting out to answer. It narrows down the research aim into a detailed, researchable question that will guide your study’s methods and analysis.

Let’s look at an example:

Research Aim: To explore the effects of climate change on marine life in Southern Africa.

Research Question: How does ocean acidification caused by climate change affect the reproduction rates of coral reefs?

As you can see, the research aim gives you a general focus , while the research question details exactly what you want to find out.

Need a helping hand?

Types of research questions

Now that we’ve defined what a research question is, let’s look at the different types of research questions that you might come across. Broadly speaking, there are (at least) four different types of research questions – descriptive , comparative , relational , and explanatory . 

Descriptive questions ask what is happening. In other words, they seek to describe a phenomena or situation . An example of a descriptive research question could be something like “What types of exercise do high-performing UK executives engage in?”. This would likely be a bit too basic to form an interesting study, but as you can see, the research question is just focused on the what – in other words, it just describes the situation.

Comparative research questions , on the other hand, look to understand the way in which two or more things differ , or how they’re similar. An example of a comparative research question might be something like “How do exercise preferences vary between middle-aged men across three American cities?”. As you can see, this question seeks to compare the differences (or similarities) in behaviour between different groups.

Next up, we’ve got exploratory research questions , which ask why or how is something happening. While the other types of questions we looked at focused on the what, exploratory research questions are interested in the why and how . As an example, an exploratory research question might ask something like “Why have bee populations declined in Germany over the last 5 years?”. As you can, this question is aimed squarely at the why, rather than the what.

Last but not least, we have relational research questions . As the name suggests, these types of research questions seek to explore the relationships between variables . Here, an example could be something like “What is the relationship between X and Y” or “Does A have an impact on B”. As you can see, these types of research questions are interested in understanding how constructs or variables are connected , and perhaps, whether one thing causes another.

Of course, depending on how fine-grained you want to get, you can argue that there are many more types of research questions , but these four categories give you a broad idea of the different flavours that exist out there. It’s also worth pointing out that a research question doesn’t need to fit perfectly into one category – in many cases, a research question might overlap into more than just one category and that’s okay.

The key takeaway here is that research questions can take many different forms , and it’s useful to understand the nature of your research question so that you can align your research methodology accordingly.

How To Write A Research Question

As we alluded earlier, a well-crafted research question needs to possess very specific attributes, including focus , clarity and feasibility . But that’s not all – a rock-solid research question also needs to be rooted and aligned . Let’s look at each of these.

A strong research question typically has a single focus. So, don’t try to cram multiple questions into one research question; rather split them up into separate questions (or even subquestions), each with their own specific focus. As a rule of thumb, narrow beats broad when it comes to research questions.

Clear and specific

A good research question is clear and specific, not vague and broad. State clearly exactly what you want to find out so that any reader can quickly understand what you’re looking to achieve with your study. Along the same vein, try to avoid using bulky language and jargon – aim for clarity.

Unfortunately, even a super tantalising and thought-provoking research question has little value if you cannot feasibly answer it. So, think about the methodological implications of your research question while you’re crafting it. Most importantly, make sure that you know exactly what data you’ll need (primary or secondary) and how you’ll analyse that data.

A good research question (and a research topic, more broadly) should be rooted in a clear research gap and research problem . Without a well-defined research gap, you risk wasting your effort pursuing a question that’s already been adequately answered (and agreed upon) by the research community. A well-argued research gap lays at the heart of a valuable study, so make sure you have your gap clearly articulated and that your research question directly links to it.

As we mentioned earlier, your research aim and research question are (or at least, should be) tightly linked. So, make sure that your research question (or set of questions) aligns with your research aim . If not, you’ll need to revise one of the two to achieve this.

FAQ: Research Questions

Research question faqs, how many research questions should i have, what should i avoid when writing a research question, can a research question be a statement.

Typically, a research question is phrased as a question, not a statement. A question clearly indicates what you’re setting out to discover.

Can a research question be too broad or too narrow?

Yes. A question that’s too broad makes your research unfocused, while a question that’s too narrow limits the scope of your study.

Here’s an example of a research question that’s too broad:

“Why is mental health important?”

Conversely, here’s an example of a research question that’s likely too narrow:

“What is the impact of sleep deprivation on the exam scores of 19-year-old males in London studying maths at The Open University?”

Can I change my research question during the research process?

How do i know if my research question is good.

A good research question is focused, specific, practical, rooted in a research gap, and aligned with the research aim. If your question meets these criteria, it’s likely a strong question.

Is a research question similar to a hypothesis?

Not quite. A hypothesis is a testable statement that predicts an outcome, while a research question is a query that you’re trying to answer through your study. Naturally, there can be linkages between a study’s research questions and hypothesis, but they serve different functions.

How are research questions and research objectives related?

The research question is a focused and specific query that your study aims to answer. It’s the central issue you’re investigating. The research objective, on the other hand, outlines the steps you’ll take to answer your research question. Research objectives are often more action-oriented and can be broken down into smaller tasks that guide your research process. In a sense, they’re something of a roadmap that helps you answer your research question.

Need some inspiration?

If you’d like to see more examples of research questions, check out our research question mega list here .  Alternatively, if you’d like 1-on-1 help developing a high-quality research question, consider our private coaching service .

Psst... there’s more!

This post was based on one of our popular Research Bootcamps . If you're working on a research project, you'll definitely want to check this out ...

Submit a Comment Cancel reply

Your email address will not be published. Required fields are marked *

Save my name, email, and website in this browser for the next time I comment.

• Print Friendly

Questionnaires and Surveys

• December 2015
• In book: Research Methods in Intercultural Communication: A Practical Guide (pp.163-180)

• Newcastle University

Discover the world's research

• 25+ million members
• 160+ million publication pages
• 2.3+ billion citations
• Hongqin Chai

• Lulama Mdodana-Zide
• Int J Sci Math Educ
• Rabia Nur Öndeş
• Aziza Elsanousi Saad Eltira

• Khadeejah Buzaribah
• Maelyn L. Salova
• Jenica R. Samperoy
• Hazel Mae C. Llorente

• Ejad Nader Hamad
• Keivan Seyyedi

• J.T.E. Richardson

• Glynis M. Breakwell

• June Audrey True
• Alan Bryman
• Janet A. Harkenss

• Brad Edwards

• Mick P. Couper
• Roger Tourangeau
• Zoltan Dörnyei
• Dale T. Griffee
• Recruit researchers
• Join for free
• Login Email Tip: Most researchers use their institutional email address as their ResearchGate login Password Forgot password? Keep me logged in Log in or Continue with Google Welcome back! Please log in. Email · Hint Tip: Most researchers use their institutional email address as their ResearchGate login Password Forgot password? Keep me logged in Log in or Continue with Google No account? Sign up

• Privacy Policy

Home » Research Questions – Types, Examples and Writing Guide

Research Questions – Types, Examples and Writing Guide

Table of Contents

Research Questions

Definition:

Research questions are the specific questions that guide a research study or inquiry. These questions help to define the scope of the research and provide a clear focus for the study. Research questions are usually developed at the beginning of a research project and are designed to address a particular research problem or objective.

Types of Research Questions

Types of Research Questions are as follows:

Descriptive Research Questions

These aim to describe a particular phenomenon, group, or situation. For example:

• What are the characteristics of the target population?
• What is the prevalence of a particular disease in a specific region?

Exploratory Research Questions

These aim to explore a new area of research or generate new ideas or hypotheses. For example:

• What are the potential causes of a particular phenomenon?
• What are the possible outcomes of a specific intervention?

Explanatory Research Questions

These aim to understand the relationship between two or more variables or to explain why a particular phenomenon occurs. For example:

• What is the effect of a specific drug on the symptoms of a particular disease?
• What are the factors that contribute to employee turnover in a particular industry?

Predictive Research Questions

These aim to predict a future outcome or trend based on existing data or trends. For example :

• What will be the future demand for a particular product or service?
• What will be the future prevalence of a particular disease?

Evaluative Research Questions

These aim to evaluate the effectiveness of a particular intervention or program. For example:

• What is the impact of a specific educational program on student learning outcomes?
• What is the effectiveness of a particular policy or program in achieving its intended goals?

How to Choose Research Questions

Choosing research questions is an essential part of the research process and involves careful consideration of the research problem, objectives, and design. Here are some steps to consider when choosing research questions:

• Identify the research problem: Start by identifying the problem or issue that you want to study. This could be a gap in the literature, a social or economic issue, or a practical problem that needs to be addressed.
• Conduct a literature review: Conducting a literature review can help you identify existing research in your area of interest and can help you formulate research questions that address gaps or limitations in the existing literature.
• Define the research objectives : Clearly define the objectives of your research. What do you want to achieve with your study? What specific questions do you want to answer?
• Consider the research design : Consider the research design that you plan to use. This will help you determine the appropriate types of research questions to ask. For example, if you plan to use a qualitative approach, you may want to focus on exploratory or descriptive research questions.
• Ensure that the research questions are clear and answerable: Your research questions should be clear and specific, and should be answerable with the data that you plan to collect. Avoid asking questions that are too broad or vague.
• Get feedback : Get feedback from your supervisor, colleagues, or peers to ensure that your research questions are relevant, feasible, and meaningful.

How to Write Research Questions

Guide for Writing Research Questions:

• Start with a clear statement of the research problem: Begin by stating the problem or issue that your research aims to address. This will help you to formulate focused research questions.
• Use clear language : Write your research questions in clear and concise language that is easy to understand. Avoid using jargon or technical terms that may be unfamiliar to your readers.
• Be specific: Your research questions should be specific and focused. Avoid broad questions that are difficult to answer. For example, instead of asking “What is the impact of climate change on the environment?” ask “What are the effects of rising sea levels on coastal ecosystems?”
• Use appropriate question types: Choose the appropriate question types based on the research design and objectives. For example, if you are conducting a qualitative study, you may want to use open-ended questions that allow participants to provide detailed responses.
• Consider the feasibility of your questions : Ensure that your research questions are feasible and can be answered with the resources available. Consider the data sources and methods of data collection when writing your questions.
• Seek feedback: Get feedback from your supervisor, colleagues, or peers to ensure that your research questions are relevant, appropriate, and meaningful.

Examples of Research Questions

Some Examples of Research Questions with Research Titles:

Research Title: The Impact of Social Media on Mental Health

• Research Question : What is the relationship between social media use and mental health, and how does this impact individuals’ well-being?

Research Title: Factors Influencing Academic Success in High School

• Research Question: What are the primary factors that influence academic success in high school, and how do they contribute to student achievement?

Research Title: The Effects of Exercise on Physical and Mental Health

• Research Question: What is the relationship between exercise and physical and mental health, and how can exercise be used as a tool to improve overall well-being?

Research Title: Understanding the Factors that Influence Consumer Purchasing Decisions

• Research Question : What are the key factors that influence consumer purchasing decisions, and how do these factors vary across different demographics and products?

Research Title: The Impact of Technology on Communication

• Research Question : How has technology impacted communication patterns, and what are the effects of these changes on interpersonal relationships and society as a whole?

Research Title: Investigating the Relationship between Parenting Styles and Child Development

• Research Question: What is the relationship between different parenting styles and child development outcomes, and how do these outcomes vary across different ages and developmental stages?

Research Title: The Effectiveness of Cognitive-Behavioral Therapy in Treating Anxiety Disorders

• Research Question: How effective is cognitive-behavioral therapy in treating anxiety disorders, and what factors contribute to its success or failure in different patients?

Research Title: The Impact of Climate Change on Biodiversity

• Research Question : How is climate change affecting global biodiversity, and what can be done to mitigate the negative effects on natural ecosystems?

Research Title: Exploring the Relationship between Cultural Diversity and Workplace Productivity

• Research Question : How does cultural diversity impact workplace productivity, and what strategies can be employed to maximize the benefits of a diverse workforce?

Research Title: The Role of Artificial Intelligence in Healthcare

• Research Question: How can artificial intelligence be leveraged to improve healthcare outcomes, and what are the potential risks and ethical concerns associated with its use?

Applications of Research Questions

Here are some of the key applications of research questions:

• Defining the scope of the study : Research questions help researchers to narrow down the scope of their study and identify the specific issues they want to investigate.
• Developing hypotheses: Research questions often lead to the development of hypotheses, which are testable predictions about the relationship between variables. Hypotheses provide a clear and focused direction for the study.
• Designing the study : Research questions guide the design of the study, including the selection of participants, the collection of data, and the analysis of results.
• Collecting data : Research questions inform the selection of appropriate methods for collecting data, such as surveys, interviews, or experiments.
• Analyzing data : Research questions guide the analysis of data, including the selection of appropriate statistical tests and the interpretation of results.
• Communicating results : Research questions help researchers to communicate the results of their study in a clear and concise manner. The research questions provide a framework for discussing the findings and drawing conclusions.

Characteristics of Research Questions

Characteristics of Research Questions are as follows:

• Clear and Specific : A good research question should be clear and specific. It should clearly state what the research is trying to investigate and what kind of data is required.
• Relevant : The research question should be relevant to the study and should address a current issue or problem in the field of research.
• Testable : The research question should be testable through empirical evidence. It should be possible to collect data to answer the research question.
• Concise : The research question should be concise and focused. It should not be too broad or too narrow.
• Feasible : The research question should be feasible to answer within the constraints of the research design, time frame, and available resources.
• Original : The research question should be original and should contribute to the existing knowledge in the field of research.
• Significant : The research question should have significance and importance to the field of research. It should have the potential to provide new insights and knowledge to the field.
• Ethical : The research question should be ethical and should not cause harm to any individuals or groups involved in the study.

Purpose of Research Questions

Research questions are the foundation of any research study as they guide the research process and provide a clear direction to the researcher. The purpose of research questions is to identify the scope and boundaries of the study, and to establish the goals and objectives of the research.

The main purpose of research questions is to help the researcher to focus on the specific area or problem that needs to be investigated. They enable the researcher to develop a research design, select the appropriate methods and tools for data collection and analysis, and to organize the results in a meaningful way.

Research questions also help to establish the relevance and significance of the study. They define the research problem, and determine the research methodology that will be used to address the problem. Research questions also help to determine the type of data that will be collected, and how it will be analyzed and interpreted.

Finally, research questions provide a framework for evaluating the results of the research. They help to establish the validity and reliability of the data, and provide a basis for drawing conclusions and making recommendations based on the findings of the study.

Advantages of Research Questions

There are several advantages of research questions in the research process, including:

• Focus : Research questions help to focus the research by providing a clear direction for the study. They define the specific area of investigation and provide a framework for the research design.
• Clarity : Research questions help to clarify the purpose and objectives of the study, which can make it easier for the researcher to communicate the research aims to others.
• Relevance : Research questions help to ensure that the study is relevant and meaningful. By asking relevant and important questions, the researcher can ensure that the study will contribute to the existing body of knowledge and address important issues.
• Consistency : Research questions help to ensure consistency in the research process by providing a framework for the development of the research design, data collection, and analysis.
• Measurability : Research questions help to ensure that the study is measurable by defining the specific variables and outcomes that will be measured.
• Replication : Research questions help to ensure that the study can be replicated by providing a clear and detailed description of the research aims, methods, and outcomes. This makes it easier for other researchers to replicate the study and verify the results.

Limitations of Research Questions

Limitations of Research Questions are as follows:

• Subjectivity : Research questions are often subjective and can be influenced by personal biases and perspectives of the researcher. This can lead to a limited understanding of the research problem and may affect the validity and reliability of the study.
• Inadequate scope : Research questions that are too narrow in scope may limit the breadth of the study, while questions that are too broad may make it difficult to focus on specific research objectives.
• Unanswerable questions : Some research questions may not be answerable due to the lack of available data or limitations in research methods. In such cases, the research question may need to be rephrased or modified to make it more answerable.
• Lack of clarity : Research questions that are poorly worded or ambiguous can lead to confusion and misinterpretation. This can result in incomplete or inaccurate data, which may compromise the validity of the study.
• Difficulty in measuring variables : Some research questions may involve variables that are difficult to measure or quantify, making it challenging to draw meaningful conclusions from the data.
• Lack of generalizability: Research questions that are too specific or limited in scope may not be generalizable to other contexts or populations. This can limit the applicability of the study’s findings and restrict its broader implications.

About the author

Muhammad Hassan

Researcher, Academic Writer, Web developer

You may also like

Research Findings – Types Examples and Writing...

Research Summary – Structure, Examples and...

Data Interpretation – Process, Methods and...

Dissertation – Format, Example and Template

Limitations in Research – Types, Examples and...

Chapter Summary & Overview – Writing Guide...

Creating a Questionnaire

Create the perfect questionnaire and collect actionable data using our online guide!

Table of Contents

• How to Create

Questionnaire Types

• Collecting Responses
• Analyzing Results
• Getting Started

What is a Questionnaire?

Definition: A questionnaire is a convenient way to collect feedback. A questionnaire can be used to measure customer satisfaction, capture employee feedback, or even conduct product research. Responses can be collected via email, web link, QR code, or using a survey panel.

The term "survey" and "questionnaire" are commonly used interchangeably. A questionnaire refers to the questions used to collect feedback (the form itself). A survey relates to the entire research process, including summarizing and analyzing questionnaire data.

Getting Started + Tips

How to make a questionnaire: Keep questions short and focused on one topic at a time. Use multiple-choice questions to fit answers into a specific category. Use an open-ended question to capture comments. A Likert scale or MaxDiff question can be used for market research. Collect responses for your questionnaire using an email collector, an anonymous link, or even a QR code.

The following 6 tips will help you create the perfect questionnaire:

1) Use 10 Questions or Less

The shorter you keep your survey, the higher your completion rates. Longer questionnaires usually tend to have a high drop-off percentage. Keeping your surveys to 10 questions or fewer forces you to draft a study that only includes important questions; you should remove trivial questions during the draft process.

2) One Idea Per Question

Make sure each question only covers one topic. Try to include only one topic at a time. For example, in an employee survey, you would not want to ask, "Do you feel satisfied with your compensation and career advancement?". Instead, you would like to separate "compensation" and "career advancement" into two questions or use a Likert scale , putting each question on a separate row.

3) Group Similar Questions Together

Suppose the survey is more than ten questions; similar questions should be grouped on separate pages. If you don't want to use more than one page, add extra spacing between groups of the question; extra white space can increase the increase the readability of your questionnaire.

4) Use Skip/Display Logic

If you have questions that only apply to certain people, consider using skip or display logic to show those questions conditionally. This will help reduce the length of your survey and boost response rates.

If you have questions that only apply to certain people, consider using skip or display logic to show those questions conditionally. This will help reduce the length of your survey and boost response rates. For example, if you asked, "Are you currently looking for new employment opportunities?". If the answer were "yes," a follow-up question would ask, "Why?"

5) Use Research Questions Like MaxDiff

Research questions are an excellent tool for customer or product questionnaires. Instead of asking multiple questions on which features are essential or what price is desirable, question types like MaxDiff and Conjoint will provide you with high-quality, actionable data that can be used for feature prioritization and product pricing. In addition, these question types will reduce the length of your questionnaire.

6) Keep the Audience in Mind

An employee questionnaire should use an anonymous link to collect responses; this will help boost trust and increase honest answers. If doing a customer study, consider adding custom data to the weblink to help identify responses. A survey panel and current customers can lend fresh perspectives for general market research.

Questionnaire Templates

Adding customer surveys to your Google review strategy will add additional data points to improve customer satisfaction. In addition, surveys are a valuable tool to identify ways to improve, establish internal benchmarks, and conduct pricing and product research to improve your company's products.

While there are numerous types of questionnaires (or survey types), these are the five most common general categories:

1) Customer Satisfaction

Capturing customer feedback is one of the most common uses of questionnaires. A good customer satisfaction survey will always revolve around a Net Promoter Score question. When the Net Promoter Score question results are tallied, one number from -100 is 100 is displayed. This number is ideal for benchmarks. Net Promoter provides quick and actionable feedback when combined with an open-ended text question.

2) Customer Effort

Measuring how easily customers can complete a purchase or take a specific action is crucial for the customer experience strategy. A customer effort score question is a rating scale from 1 to 7 (disagree to agree). Results for this question are averaged; the higher the score, the easier it is for your customers to complete tasks.

3) Employee Satisfaction & Engagement

Employee satisfaction and engagement are often used interchangeably but measure different things. Both types of surveys often use opinion scales to ask questions.

Employee satisfaction measures how satisfied employees are with their job and work environment. Standard measures of employee satisfaction include salary, benefits, and co-worker relationships.

Employee engagement relates to the emotional commitment employees have to an organization. It goes beyond simple satisfaction. Standard measures of engagement include belief in the company mission, opportunities for career growth, and being inspired to perform at a high level.

4) Employee Exit Interviews

When employees leave for new opportunities, sending a questionnaire is a great way to understand why that employee is leaving. The feedback obtained here can be used to improve the workplace and reduce employee turnover.

5) Product Research

MaxDiff is used to identify what is most important to your audience. For example, if building a new mobile application, asking a group of users what they think is least and most important will help guide product strategy; your team should only focus on the important areas.

For pricing a new product, Van Westendorp will give you a range of prices the market is willing to expect. You could price your product too high or too low without a question like this, reducing your market penetration.

Collecting Responses For Your Questionnaire

There are a few different ways to collect feedback for questionnaires. Depending on your needs, each one could have an advantage.

With email distribution, you would upload a list of email addresses, and the platform would automatically place a link to your questionnaire inside the email body. One advantage is sending email reminders to respondents who still need to complete your survey. In addition, the email links are unique for each respondent, so you can track email open and click rates. As a result, email surveys are ideal for customer research.

A web link is a convenient way to collect feedback at your convenience. You can place a web link on social media, your website, or even inside your CRM email program (instead of an email collector with a unique link to each person). Custom data can be included in the link, such as store location. This custom data can be used to segment and filter results.

Anonymous Link

When you want to protect your respondents' identities, you use an anonymous link . Anonymous inks do not store respondent information, IP address, or email address. Because of this, anonymous survey links are perfect for employee surveys.

QR code Surveys

QR code surveys can be placed on paper receipts, product packaging, or flyers. In addition, QR codes are a great way to collect feedback after or during an event or even during in-person focus groups.

Survey Panels

If you're conducting market research and need access to a customer base, using a survey panel will get you the responses required. A good survey panel will allow you to target specific demographics, job titles, or interest levels (such as car enthusiasts). When using survey panels, you'll want to double-check and clean your data for low-quality responses. People who speed through your survey or mark the first answer for all questions should be removed.

How to Analyze Questionnaire Data

When analyzing the data from a questionnaire, consider a few advanced techniques like the ones below. These techniques will give you better insights than just simple graphs and charts.

Creating a segment or a cross-tabulation is the easiest way to dive deeper into your results. For example, if you conducted an employee satisfaction survey, the overall scores for the company could be high. But that might only tell part of the story. For example, if your company has multiple departments, you should create a cross-tabulation for each department. You might notice that there is one department with low scores. or one department with high scores.

If your company conducted its first Net Promoter Score survey and the results were -10, that score would be your benchmark. Each subsequent customer survey you run should be compared against that initial number to improve it each time.

TURF Analysis

This is an advanced research technique but very valuable. TURF analysis analysis stands for "Total Unduplicated Reach and Frequency" and is used to find the combination of items that would provide the highest reach level. For example, suppose you ask, "Which of the following flavor of ice cream would you buy?" If you run a TURF analysis on the results, you could find the top 3 or 4 combinations of flavors that would result in the highest sales.

Unsure Where to Start?

Creating a questionnaire can be a challenging process. However, these three suggestions can help you with the perfect questionnaire strategy.

1) Talk With Your Team

Some departments might want to conduct pricing research and do simple Net Promoter Score surveys. Having your organization aligned on strategy will simplify the process and eliminate any possibility of re-work. An aligned strategy will also mean a shorter study with fewer overlapping questions.

2) Start with a Template

A pre-made template will show you how to format and word questions. Next, try multiple templates to understand the various question types.

3) Look at Competitor Surveys

You might notice competitors asking specific questions - this would be a sign that those questions provide valuable metrics. If you can incorporate the great things your competition does while making it more efficient for respondents, your questionnaire campaigns will have a greater chance of success.

Get Started Now

We have you covered on anything from customer surveys, employee surveys, to market research. Get started and create your first survey for free.

• TemplateLab

Questionnaire Templates

30+ questionnaire templates (word).

If you’re looking to gain insights on your audience or customers, a questionnaire or social survey is a reliable method used to collect standardized data from large numbers of people. (All of the information is collected in the exact same way. Questionnaires are often used by the government to find out more information about geographic areas, the lifestyles of its citizens, and assess which programs get funded . Many government entities rely on questionnaires to run programs or fund certain initiatives. This is because surveys are a favorite way to collect data in a statistical form.

Table of Contents

• 1 Questionnaire Templates
• 2.1 What Kinds of Surveys Work Best?
• 3.1 Choosing Your Template By The Questions Your Survey Asks
• 3.2 Choosing Your Questions Carefully
• 4.1 Getting the Answers and Responses You Need For Your Research
• 4.2 Why Are Questionnaires Better than Focus Groups?
• 4.3 What Factors Affect The Response Rate of Your Questionnaires?
• 4.4 Get the Most Out Of Your Questionnaire and Survey Templates

A questionnaire is a powerful tool that provides the important function of eliciting the feelings, beliefs, perceptions, or attitudes of a group of individuals. In other words, to collect valuable and previously unknown data.

The questionnaire is most frequently a very concise, preplanned set of questions designed to yield specific information to meet a particular need for research information about a pertinent topic. The research information is attained from respondents normally from a related interest area. The dictionary definition gives a clearer definition: A questionnaire is a written or printed form used in gathering information on some subject or subjects consisting of a list of questions to be submitted to one or more persons.

How Do Businesses Use Questionnaires and Surveys?

Using a questionnaire to find out more about your customers or other stakeholders, as a business or organization, is essential to adequate audience research. You can use this information to get to know your audience better, plan communication with them, and even orchestrate campaigns tailored to the ideas you’ve surveyed them about.

How do you put this into practice, anyway? Well, let’s say, for example, Ted is a small business owner that sells upscale, designed umbrellas on his website. He has a few colorful designs, but he want to raise he prices in order to carry more choices of designer umbrellas. He also wants to sell a raincoat line and Tom wonders if his target customers will think it’s all too fancy.

In order to put his “feelers” out, Tom decides to incentivize a survey on his website asking questions from people who have previously purchased from him. All of the survey respondents will be entered into a raffle worth $100 on his website. Because of this, he gets over 200 responses. He’s able to ask the questions he needs about the potential product line he wants to add. When the response is overwhelmingly positive, he knows that the quantitative data he acquires is worth the wait.

Are you ready to get started? We have several Excel questionnaire templates available for download on this page as well as questionnaire templates for Word. They’re free to help you get started.

Or, alternatively, keep reading to learn more about how to put these templates to best use.

What Kinds of Surveys Work Best?

If you want to gather unique and powerful information about an audience, a survey can help you tailor your questions and gauge their reactions accordingly. The kind of information you are seeking will help you determine the type of surveys you want to put into motion.

Basically, there are three types of surveys that are used for research purposes. There are factual surveys, which are used to collect descriptive information, such as demographic information that is used by the government to collect data. Attitude surveys, often called opinion polls, attempt to collect and measure people’s attitudes and opinions.  Explanatory surveys go a step further in seeking out opinions. They’re designed to test theories and hypothesis as well as form new theories.

Essentially, the type of survey or questionnaire you choose will be tailored to your project. If you’re looking to capture the attitudes of young voters across America, then you may want to offer multiple-choice questions to allow them to explain their levels of interest and involvement in certain issues.

Researchers usually use questionnaires to make data-driven generalizations about attitudes, opinions, and behaviors. Because of this, you must be very careful when choosing whom you will be surveying, such as your customers or donors. These carefully selected samples should reflect the diversity of your base in order to be as accurate as possible. In fact, most often, a survey therefore, the surveys are usually based on carefully selected samples.  

There are also many types of questionnaire templates for Excel and Word that may fit your purposes. We have several templates available for free download on this page.  

 Questionnaire Examples 

Choosing Your Template By The Questions Your Survey Asks

If you’re getting ready to design a questionnaire, you will want to know some of the basics about survey design. The type of questions you will be asking your participants will decide the design of your survey and questionnaires, in part. Keep in mind that a neat, clean document design is also important for practical purposes; after all, a disorganized survey can be a pain for both the participants as well as the researcher.

There are basically two kinds of questionnaires that are used by researchers. Closed or restricted form surveys, which simply ask  “yes” or “no” answers, or multiple choice-type questions, are known for being fairly easy to interpret and summarize. The second type of questionnaire, called an open or unrestricted survey, allows respondents to answer freely as they see fit. While these types of surveys are great for learning in-depth about the users and their thoughts, they can also be difficult to interpret and summarize.    

Restricted surveys will work great with our Excel Questionnaire templates, while you may choose a Microsoft Word questionnaire template to ask users open-ended questions.

Choosing Your Questions Carefully

A questionnaire template is only as good as the questions you are asking. Sometimes a survey will include what is essentially a “loaded question”, meant to skew the results one way or another. This is often used by biased news sources or politicians who want to portray a public opinion that aligns with their views. This is great for propaganda purposes, but for actual, scientifically sound research on opinions, you’ll want to use questions that can be answered in a way that will truly reflect the views of your respondents.

When writing out the questions you will ask, keep the following questions in mind for yourself:

• Is each question you’re asking truly necessary?
• How will the answers to the questions be used?
• How will the answers to your questionnaire be analyzed, and interpreted?
• How many questions are truly needed? (Anything over 10 may have a high drop-out rate)
• Do questionnaire respondents have the information/experience necessary to answer your questions?
• Is the question written in a clear way, with no bias or emotional overtones?
• Will the survey respondents feel comfortable answering the question honestly?
• Could the wording of the question possibly offend or put-off respondents?
• Are you going to ask direct or indirect questions?
• If a checklist is used , do you have a wide range of answers to choose from? Or are you forcing opinions on somebody?
• Is the answer to any of your questions likely to be influenced by prior questions you’ve asked? (If so, you may want to change the order up to keep participants from drawing conclusion.)

Your questionnaires should all be exactly alike, unless you’re testing the survey itself to see which one gets the most responses. Questionnaires used on a template should consist of the same set of questions, asked in the same order every time.

Questionnaire Samples

Getting the Answers and Responses You Need For Your Research

When conducting research, you can either have the participants fill out the surveys themselves, or you can have researchers interview participants over the phone or face-to-face.

If you’re having your respondents fill out the questionnaire, you may want to incentivize filling it out and returning it. Consider giving a coupon reward or holding a raffle for a gift certificate . Each person who returns their form by a certain date will get a chance at these rewards. Also consider which mode of deliver you find most useful.

Postal questionnaires can be used, but you’ll want to make sure you can count on the group returning their answers and to the researcher by a specified time and date. Telephone questionnaires can be set up to robocall, but most people find them annoying so they tend to be ineffective. You could also use your printed questionnaire to administer the questions to a group. For example, you may want to survey members of a certain club or organization. If you choose this option, be aware that groups tend to hold a bias when they fill out questionnaires in the same room together and tend to also have trouble concentrating on the task at hand when in the presence of their social circle.

Some forms of surveys will be done on the Internet with a link emailed to the questions. This is a very simple way to do our research. You can keep this data tabulated in a structured way by using an Excel questionnaire template, or you can choose to use a plain old pen and paper to tabulate your responses.

Another way to conduct surveys and questionnaires is to have the questions asked in a structured and formal way by an interviewer in a setting where each participant is interviewed one at a time. The greatest advantage of this type of research is that the interviewer can clarify any ambiguous-sounding questions and help if the respondent is confused in any way.

Why Are Questionnaires Better than Focus Groups?

Many marketers will use questionnaires and surveys to get vital information about their customer to use in their future marketing campaigns. Questionnaires are a great way to make audience segmentation easier; as long as you know which questions you need answer. They’re also much cheaper in comparison to other data-gathering methods.

Questionnaires and surveys are more economical than training interviewers and holding focus groups. Most focus groups will require some sort of compensation and there is always a chance of interview bias involved in them. Sometimes these groups can veer off-topic as well. For this reason, having respondents fill out their own surveys gives you, as a researcher, more control over the results and guaranteed answers to your question.

When you design your questionnaire in Word, you’ll want to pay attention to the uniformity of the questions. Through this, questionnaires may give you more data than most in=person meetings or interviews. You can still guide the readers toward an answer if you are not careful, but at least make sure that the questionnaires are uniform, asking the same questions, in the same order, in the same way.  If the questions are highly structured, and you provide multiple choice answers, then the survey you are working with is standardize and therefore more likely to answer the deeper questions surrounding the research h you are doing.

Please keep in mind, when designing your surveys and using Word or Excel templates, that a random sampling is the best way to distribute a survey. By asking a random group of customers or people in a certain demographic or geographic area, you will be able to rule out biased samples. If you are using incentives to entice people to respond to your survey, then you should realize that some people might only be participating in your survey to get the “prize”. Because of this, your survey may fall short and have biased respondents who may not even be totally honest about their opinions.

What Factors Affect The Response Rate of Your Questionnaires?

There are several factors to keep in mind as you begin to fill out your survey or questionnaire templates. There are a few things that can affect the outcome of a mailing or other campaign asking a sampling of people to respond. Ask yourself the following questions before doing any mailing, postal or email :

• What is the length of the questionnaire? Is it too long and consuming for most people to answer? Keep it to one page or less than ten questions to optimize responses.
• What is the reputation of the business or organization sending out the survey? If you’re a political organization known for a right or left-leaning ideology, you will likely have people who oppose your ideology that may ignore your survey or skew it on purpose.
• Are the questions too complex or have you simplified them to eliminate any ambiguities?
• Are the questions on a subject that the respondent may find important? Can you change the wording to reflect more urgency? When a respondent feels that their opinion is truly needed and important, they are more likely to answer your questions.
• What time of year are you sending your surveys out? Think about the timing of your mailing in relation to national and religious holidays. Don’t send a survey out to parents in the middle of summer vacation. It will sit unopened if they are out of town.
• Are you asking questions that only your sampling group can answer? Don’t overlap with publicly available information such as demographic data that can be easily found in free government sources such as the census.

Get the Most Out Of Your Questionnaire and Survey Templates

A good questionnaire deals with a topic that the recipient will feel is important and has opinions on. Each survey you send out should have an accompanying letter that explains why it’s important to spend time completing it. For example, if you’re a nonprofit surveying the community to decide where you will allocate funds this year within the community, you should explain how the answers would shape new programs that will provide vital services. The importance of the answers should be stated clearly and the cover letter should make a compelling introduction to the needs you have for the information.

Are you ready to get started with your own survey or questionnaire? We have free Word and Excel templates ready for you to download and start customizing today.

More Templates

Mind Map Templates

Likert Scale Templates

Secret Santa Questionnaires

Behavior Charts

Ecomap Templates

Army Counseling Forms

• 4 Types of Questionnaire + Free Question Examples

For many years, questionnaires have been a popular data collection tool during research. Questionnaires are very diverse and easily adaptable—this is why they are one of the most common and important tools for data collection in everyday life. 

Although questionnaires are a common tool for research, a lot of people still don’t know what kind of questions should be included in their questionnaires. In this article, we will look at different types of questionnaires and show you how to create an online questionnaire with Formplus. 

What is a Questionnaire? 

A questionnaire is a research tool that contains a list of questions requiring responses from a predefined group of people. It is used to collect relevant information that can help you arrive at definite results during research. 

Questionnaires are used to collect both qualitative and quantitative data from respondents. It combines different question types like close-ended and open-ended questions that allow you to extract large volumes of data from respondents, even when the researcher isn’t available to coordinate data collection firsthand. 

The purpose of a questionnaire is to build up your research dataset by asking standardized questions to help you get the right answers. While questionnaires are closely related to surveys, they do not mean the same thing. 

4 Types of Questionnaires

1. online questionnaire.

An online questionnaire is a set of standardized questions that are put together and distributed via online channels. It gathers data from respondents through a set of questions that are administered via online data-collection platforms like Formplus. 

Formplus is an easy-to-use tool that supports seamless online and offline data collection . It has a form builder that allows you to create different types of questionnaires for research. You can also find a variety of questionnaire templates that can be edited for unique research needs. 

There are more than 30 form fields on Formplus that you can add to your questionnaire for data collection including text fields, numerical fields, and rating fields. Respondents can easily provide answers to questions created in the form of simple checkboxes or dropdown menus. 

Formplus has multiple form-sharing options including email sharing, form embed, and direct social media sharing buttons. This means that respondents can receive online questionnaires via various mediums such as email, on your website, and on social media platforms. 

Advantages of Online Questionnaires  

• An online questionnaire helps you to save time during data collection.
• It is also a cost-effective method of data collection. You do not have to spend money on printing questionnaires or sharing the questionnaire with respondents physically.
• It allows respondents to complete the questionnaire when they want. This improves the questionnaire response rates.
• Since the questionnaire is created and administered online, it makes it easy for you to gather responses from a large pool of respondents.

Disadvantages of Online Questionnaires

• The choice of your questionnaire distribution channel can affect questionnaire response rates.
• The questionnaire sample size is limited to populations that have access to the internet. This can affect the variation of the data gathered.

Online Questionnaire Example

2. Telephone Questionnaire

This is a method of collecting data from respondents via a telephone conversation. Here, the researcher places a direct call to different members of the survey sample and asks a set of predefined questions that are relevant to the research context. 

This questionnaire method is best used when you have a small set of questions that can be responded to quickly. It also works for research contexts that require data from a small sample size or when members of the sample cannot complete a written or online questionnaire. 

Read: The 4,5, and 7 Point Likert Scale + [Questionnaire Examples]

Advantages of Telephone Questionnaires  

• It allows you to gather research data quickly.
• Telephone questionnaires tend to record higher response rates than other types of questionnaires.

Disadvantages of Telephone Questionnaires  

• It is an expensive method of collecting data in research.
• Telephone questionnaires are time-consuming.
• Due to its direct conversation approach, respondents may refuse to give out as much information as they should for the research.

3, Paper Questionnaire  

Paper questionnaires are the oldest and most common method of data collection in research. It is a sheet of paper with a set of predetermined questions that the members of the sample population respond to using a pencil or a pen. 

Over time, the use of paper questionnaires has reduced significantly due to its multiple shortcomings. Apart from a steady decline in response rates , paper questionnaires are expensive to create and they also have a high risk of data loss and damage. 

The best way to use a paper questionnaire is to pair it with online distribution channels that allow you to share your survey on paper. There are paper questionnaire creators that can be used to print your questionnaire or export it in Word and PDF formats . 

Advantages of Paper Questionnaire  

• It can be used to collect research data from members of your research population who do not have access to other questionnaire types.
• It is an effective method of data collection in market research.

Disadvantages of Paper Questionnaire  

• Paper questionnaires have a huge financial cost implication.
• It can only be used when you have a small sample size that has physical proximity. If your research requires large data sets from a large audience, paper questionnaires may not be suitable for use.

Face-to-Face Interview

You can also administer a questionnaire through a face-to-face interview with members of the research population. It allows the researcher to communicate directly with the respondent and ask the questions already listed in the questionnaire. Through this method, you can obtain qualitative and quantitative information from respondents. 

When you have a face-to-face interview with respondents, you gain better insight into the context of their answers to your question. A face-to-face interview is an opportunity to observe non-verbal responses and other nuances, that help you interpret the resulting data from the conversation. 

Advantages of a Face-to-Face Interview  

• It helps you to capture verbal and non-verbal cues creates better insight into the research data.
• Face-to-face interviews allow you to collect more accurate data.

Disadvantages of a Face-to-Face Interview  

• The quality of data from a face-to-face largely depends on the skills of the interviewer.
• It is an expensive method of data collection. For instance, you will need to hire personnel to assist with logistics and other levels of preparation.

Read Also: 7 Data Collection Methods & Tools For Research

Characteristics of a Questionnaire  

While the overall structure and presentation of your questionnaire depend on the type of research plus the information you want to get from respondents, there are common characteristics you can find in every questionnaire. 

• A questionnaire follows a well-defined question sequence

The questions listed in a questionnaire are structured to increase the response rate. Typically, the questionnaire begins with screening questions and then progresses to warm-up questions, transition questions, skip questions, challenging questions, before ending up with classification questions.

• A questionnaire can collect both qualitative and quantitative data

Depending on your research needs, you can include different types of questions that help you gather quantitative and qualitative responses from the members of your research sample.

In the Formplus builder, you will find different form fields that allow you to add multiple question formats to your questionnaire. You can use text fields for open-ended questions and multi-choice fields, rating fields, and checkboxes for close-ended questions. 

• A questionnaire has a uniform design that supports standardized data collection. This means that all members of the sample population see and respond to the same set of questions; although the question sequence and order may vary.
• A questionnaire also includes clear instructions that guide respondents as they complete the survey.

Types of Questions for Any Questionnaire  

Open-ended questions.

An open-ended question is a type of research question that does not restrict respondents to a set of predetermined answers. Rather, respondents are allowed to fully articulate their thoughts, opinions, and experiences as long-form and short-form answers including paragraphs, essays, or just a few sentences. 

They are also known as free-form survey questions because they do not restrict the respondents to a small pool of possible answer-options. Open-ended questions encourage the research participants to freely communicate what they know and how they feel about the subject matter. 

Use open-ended questions in your questionnaire when you want to collect qualitative responses for your research. They also provide better context for the research data by helping you to see things from a respondent’s point of view. 

Advantages of Open-Ended Questions

• It helps you to gather detailed information from respondents.
• Open-ended questions have an infinite possibility of responses which supports variation in your research data.

Disadvantages of Open-ended Questions

• Responding to open-ended questions is time-consuming and respondents can easily abandon the questionnaire along the way.
• It is very difficult to statistically interpret the data collected via open-ended questions. This makes open-ended questions highly unsuitable for quantitative data collection.

Open-ended Question Samples

• What is the most important lesson you’ve learned so far?
• What do you think about our new logo?
• How does our product help you to meet your goals?

2. Close Ended Questions

A close-ended question is one that limits possible responses to options like Yes/No, True/False, and the likes. It comes with pre-selected answer options and requires the respondent to choose one of the options that closely resonates with her thoughts, opinion, or knowledge. 

Close-ended questions are best used in quantitative research because they allow you to collect statistical information from respondents. If you want to gather a large amount of data that can be analyzed quickly, then asking close-ended questions is your best bet. 

Advantages of Close-ended Questions

• Close-ended questions are easy and quick to answer.
• It is cheaper to collate and analyze the responses to close-ended questions.

Disadvantages of Close-ended Questions

• It limits the amount of information that respondents can provide in your questionnaire.
• It can result in survey response bias as respondents can be influenced by the options listed in the questionnaire.

Close-ended Question Samples

1. How do you start your day?

• With coffee
• With exercises
• With meditation

2. What is your favorite genre of music?

3. Dichotomous Questions

A dichotomous question is a type of close-ended question that has only 2 opposite answer-options. It requires the research participants to choose one of the 2 available options as a response to the question. The most common type of dichotomous question is the yes/no question. 

A dichotomous question allows respondents to provide short, concise, and direct answers in the research questionnaire. Dichotomous questions are used to collect quantitative information from respondents, and to also eliminate unnecessary complexities in data collection. Other common formats of dichotomous questions are true/false questions and agree/disagree questions. 

Advantages of Dichotomous Questions

• Dichotomous questions are easy to understand and respond to.
• It helps you to gather fast and straightforward responses from the research participants.

Disadvantages of Dichotomous Questions

• It restricts respondents to a limited set of answer-options. This prevents respondents from exploring other possible answers or from providing a better context for interpreting their choices.
• Dichotomous questions are not suitable for qualitative data collection.

Dichotomous Question Samples

1. Would you like to have something to drink?

2. Did you enjoy this training? 

4. Likert Scale Question

This is a type of psychometric question that measures the respondent’s perception or opinion on a topic or subject matter. It uses points to rank different opinions, thoughts, and experiences in line with the topic at hand and the overall research context. 

A Likert scale question is popular as a 4-point scale, 5-point scale, or 7-point scale . Likert scale questions are important for research because they can be used to measure someone’s attitude and determine the extent to which they agree or disagree with a particular question or statement.

Advantages of Likert Scale Questions

• It is easy to organize and interpret responses from Likert scale questions.
• They provide more contexts to responses by allowing the researcher to quantify the intensity of individual responses.

Disadvantages of Likert Scale Questions

• It can be difficult to classify neutral responses like ‘neither agree nor disagree’.
• The intervals between points on the scale do not present equal changes in attitude for all individuals.

Likert Scale Question Examples

5. Multi-Choice Questions  

As the name suggests, a multi-choice question is one that gives respondents more than 2 answer-options to choose from. It is sometimes referred to as an objective response question and it requires the respondent to choose the most relevant option from the available choices. 

Typically, a multi-choice question has 3 parts—the stem, the answer, and the distractors. The stem is the actual question being asked; the answer is the right response to the question and the distractors are the other available choice options.

Advantages of Multi-choice Questions   

• It is easy to organize and process data collected through multi-choice questions.

Disadvantages of Multi-choice Questions

• Creating multi-choice questions can be time-consuming.
• Muti choice questions do not produce any qualitative data.

Multi-choice Question Examples

1. What is your favorite drink?

2. What is your favorite smartphone brand?

Questionnaire vs Survey

A questionnaire is a list of quantitative and qualitative questions used to gather information from a target audience while a survey is a research tool for data collection, analysis, and forecasting. In other words, a questionnaire is a set of questions used for data collection while a survey is a method of measuring and analyzing relevant opinions to arrive at relevant research results. 

Questionnaires and surveys are closely related and they are both used for data collection in research. Every survey includes one or more questionnaires that help you to gather data from respondents. On the other hand, a questionnaire may or may not be administered as part of a survey.  

If you’re looking to collect and interpret data to help you understand trends and behaviors, then a survey is a valid option for you. On the other hand, if you want a flexible instrument to collect responses from a target audience, go for a questionnaire. You can create both surveys and questionnaires on Formplus. 

Advantages of a Questionnaire

• A questionnaire is a cost-effective tool for data collection in research. You can easily create and administer them using online tools like Formplus.
• It makes it easy for you to collect large volumes of data from a vast target audience.
• A questionnaire can be used to collect qualitative and quantitative data from respondents. You can list close-ended and open-ended questions that help you gather different types of responses from the audience.
• It is a good way to collect anonymous responses from the target audience.
• Using a questionnaire is one of the best ways to collect repetitive information from respondents at defined intervals.
• It puts less pressure on the respondents for immediate response. Many questionnaires allow respondents to respond when they want. Formplus also has a ‘save and resume’ feature that allows respondents to complete your questionnaire at their own pace.

Conclusion  

The goal of a questionnaire is to collect relevant data from your target audience; this data can be used for multiple research purposes. To get the most out of your questionnaire, it is important to list different question types and adopt the most effective distribution channels. 

As we’ve discussed in this article, there are different types of questionnaires you can choose from including telephone questionnaires and face-to-face interviews. You can also create an online questionnaire with our form builder that supports seamless data collection. Sign up for a Formplus account here. 

Connect to Formplus, Get Started Now - It's Free!

• compatibility questionnaires
• survey questionnaire
• survey questionnaire differences
• survey questionnaire sample
• busayo.longe

You may also like:

33 Social Media Survey Questionnaires

Survey & Questionnaire Introduction: Examples + [5 Types]

The Golden Rule of Surveys: Be Polite. Whether online or offline, you need to politely approach survey respondents and get th

Survey or Questionnaire? 15 Differences & Similarities

Guide on differences between survey and questionnaires. + Survey Questionnaire tips, tools, advantages template and examples

33 Technology Survey Questions + [Template Examples]

In this post, you’ll learn how to accurately measure people’s skills, identify technological knowledge gaps and plan for improvements...

Formplus - For Seamless Data Collection

Collect data the right way with a versatile data collection tool. try formplus and transform your work productivity today..

Have a language expert improve your writing

Run a free plagiarism check in 10 minutes, automatically generate references for free.

• Knowledge Base
• Methodology
• Questionnaire Design | Methods, Question Types & Examples

Questionnaire Design | Methods, Question Types & Examples

Published on 6 May 2022 by Pritha Bhandari . Revised on 10 October 2022.

A questionnaire is a list of questions or items used to gather data from respondents about their attitudes, experiences, or opinions. Questionnaires can be used to collect quantitative and/or qualitative information.

Questionnaires are commonly used in market research as well as in the social and health sciences. For example, a company may ask for feedback about a recent customer service experience, or psychology researchers may investigate health risk perceptions using questionnaires.

Table of contents

Questionnaires vs surveys, questionnaire methods, open-ended vs closed-ended questions, question wording, question order, step-by-step guide to design, frequently asked questions about questionnaire design.

A survey is a research method where you collect and analyse data from a group of people. A questionnaire is a specific tool or instrument for collecting the data.

Designing a questionnaire means creating valid and reliable questions that address your research objectives, placing them in a useful order, and selecting an appropriate method for administration.

But designing a questionnaire is only one component of survey research. Survey research also involves defining the population you’re interested in, choosing an appropriate sampling method , administering questionnaires, data cleaning and analysis, and interpretation.

Sampling is important in survey research because you’ll often aim to generalise your results to the population. Gather data from a sample that represents the range of views in the population for externally valid results. There will always be some differences between the population and the sample, but minimising these will help you avoid sampling bias .

Prevent plagiarism, run a free check.

Questionnaires can be self-administered or researcher-administered . Self-administered questionnaires are more common because they are easy to implement and inexpensive, but researcher-administered questionnaires allow deeper insights.

Self-administered questionnaires

Self-administered questionnaires can be delivered online or in paper-and-pen formats, in person or by post. All questions are standardised so that all respondents receive the same questions with identical wording.

Self-administered questionnaires can be:

• Cost-effective
• Easy to administer for small and large groups
• Anonymous and suitable for sensitive topics

But they may also be:

• Unsuitable for people with limited literacy or verbal skills
• Susceptible to a nonreponse bias (most people invited may not complete the questionnaire)
• Biased towards people who volunteer because impersonal survey requests often go ignored

Researcher-administered questionnaires

Researcher-administered questionnaires are interviews that take place by phone, in person, or online between researchers and respondents.

Researcher-administered questionnaires can:

• Help you ensure the respondents are representative of your target audience
• Allow clarifications of ambiguous or unclear questions and answers
• Have high response rates because it’s harder to refuse an interview when personal attention is given to respondents

But researcher-administered questionnaires can be limiting in terms of resources. They are:

• Costly and time-consuming to perform
• More difficult to analyse if you have qualitative responses
• Likely to contain experimenter bias or demand characteristics
• Likely to encourage social desirability bias in responses because of a lack of anonymity

Your questionnaire can include open-ended or closed-ended questions, or a combination of both.

Using closed-ended questions limits your responses, while open-ended questions enable a broad range of answers. You’ll need to balance these considerations with your available time and resources.

Closed-ended questions

Closed-ended, or restricted-choice, questions offer respondents a fixed set of choices to select from. Closed-ended questions are best for collecting data on categorical or quantitative variables.

Categorical variables can be nominal or ordinal. Quantitative variables can be interval or ratio. Understanding the type of variable and level of measurement means you can perform appropriate statistical analyses for generalisable results.

Examples of closed-ended questions for different variables

Nominal variables include categories that can’t be ranked, such as race or ethnicity. This includes binary or dichotomous categories.

It’s best to include categories that cover all possible answers and are mutually exclusive. There should be no overlap between response items.

In binary or dichotomous questions, you’ll give respondents only two options to choose from.

White Black or African American American Indian or Alaska Native Asian Native Hawaiian or Other Pacific Islander

Ordinal variables include categories that can be ranked. Consider how wide or narrow a range you’ll include in your response items, and their relevance to your respondents.

Likert-type questions collect ordinal data using rating scales with five or seven points.

When you have four or more Likert-type questions, you can treat the composite data as quantitative data on an interval scale . Intelligence tests, psychological scales, and personality inventories use multiple Likert-type questions to collect interval data.

With interval or ratio data, you can apply strong statistical hypothesis tests to address your research aims.

Pros and cons of closed-ended questions

Well-designed closed-ended questions are easy to understand and can be answered quickly. However, you might still miss important answers that are relevant to respondents. An incomplete set of response items may force some respondents to pick the closest alternative to their true answer. These types of questions may also miss out on valuable detail.

To solve these problems, you can make questions partially closed-ended, and include an open-ended option where respondents can fill in their own answer.

Open-ended questions

Open-ended, or long-form, questions allow respondents to give answers in their own words. Because there are no restrictions on their choices, respondents can answer in ways that researchers may not have otherwise considered. For example, respondents may want to answer ‘multiracial’ for the question on race rather than selecting from a restricted list.

• How do you feel about open science?
• How would you describe your personality?
• In your opinion, what is the biggest obstacle to productivity in remote work?

Open-ended questions have a few downsides.

They require more time and effort from respondents, which may deter them from completing the questionnaire.

For researchers, understanding and summarising responses to these questions can take a lot of time and resources. You’ll need to develop a systematic coding scheme to categorise answers, and you may also need to involve other researchers in data analysis for high reliability .

Question wording can influence your respondents’ answers, especially if the language is unclear, ambiguous, or biased. Good questions need to be understood by all respondents in the same way ( reliable ) and measure exactly what you’re interested in ( valid ).

Use clear language

You should design questions with your target audience in mind. Consider their familiarity with your questionnaire topics and language and tailor your questions to them.

For readability and clarity, avoid jargon or overly complex language. Don’t use double negatives because they can be harder to understand.

Use balanced framing

Respondents often answer in different ways depending on the question framing. Positive frames are interpreted as more neutral than negative frames and may encourage more socially desirable answers.

Use a mix of both positive and negative frames to avoid bias , and ensure that your question wording is balanced wherever possible.

Unbalanced questions focus on only one side of an argument. Respondents may be less likely to oppose the question if it is framed in a particular direction. It’s best practice to provide a counterargument within the question as well.

Avoid leading questions

Leading questions guide respondents towards answering in specific ways, even if that’s not how they truly feel, by explicitly or implicitly providing them with extra information.

It’s best to keep your questions short and specific to your topic of interest.

• The average daily work commute in the US takes 54.2 minutes and costs $29 per day. Since 2020, working from home has saved many employees time and money. Do you favour flexible work-from-home policies even after it’s safe to return to offices?
• Experts agree that a well-balanced diet provides sufficient vitamins and minerals, and multivitamins and supplements are not necessary or effective. Do you agree or disagree that multivitamins are helpful for balanced nutrition?

Keep your questions focused

Ask about only one idea at a time and avoid double-barrelled questions. Double-barrelled questions ask about more than one item at a time, which can confuse respondents.

This question could be difficult to answer for respondents who feel strongly about the right to clean drinking water but not high-speed internet. They might only answer about the topic they feel passionate about or provide a neutral answer instead – but neither of these options capture their true answers.

Instead, you should ask two separate questions to gauge respondents’ opinions.

Strongly Agree Agree Undecided Disagree Strongly Disagree

Do you agree or disagree that the government should be responsible for providing high-speed internet to everyone?

You can organise the questions logically, with a clear progression from simple to complex. Alternatively, you can randomise the question order between respondents.

Logical flow

Using a logical flow to your question order means starting with simple questions, such as behavioural or opinion questions, and ending with more complex, sensitive, or controversial questions.

The question order that you use can significantly affect the responses by priming them in specific directions. Question order effects, or context effects, occur when earlier questions influence the responses to later questions, reducing the validity of your questionnaire.

While demographic questions are usually unaffected by order effects, questions about opinions and attitudes are more susceptible to them.

• How knowledgeable are you about Joe Biden’s executive orders in his first 100 days?
• Are you satisfied or dissatisfied with the way Joe Biden is managing the economy?
• Do you approve or disapprove of the way Joe Biden is handling his job as president?

It’s important to minimise order effects because they can be a source of systematic error or bias in your study.

Randomisation

Randomisation involves presenting individual respondents with the same questionnaire but with different question orders.

When you use randomisation, order effects will be minimised in your dataset. But a randomised order may also make it harder for respondents to process your questionnaire. Some questions may need more cognitive effort, while others are easier to answer, so a random order could require more time or mental capacity for respondents to switch between questions.

Follow this step-by-step guide to design your questionnaire.

Step 1: Define your goals and objectives

The first step of designing a questionnaire is determining your aims.

• What topics or experiences are you studying?
• What specifically do you want to find out?
• Is a self-report questionnaire an appropriate tool for investigating this topic?

Once you’ve specified your research aims, you can operationalise your variables of interest into questionnaire items. Operationalising concepts means turning them from abstract ideas into concrete measurements. Every question needs to address a defined need and have a clear purpose.

Step 2: Use questions that are suitable for your sample

Create appropriate questions by taking the perspective of your respondents. Consider their language proficiency and available time and energy when designing your questionnaire.

• Are the respondents familiar with the language and terms used in your questions?
• Would any of the questions insult, confuse, or embarrass them?
• Do the response items for any closed-ended questions capture all possible answers?
• Are the response items mutually exclusive?
• Do the respondents have time to respond to open-ended questions?

Consider all possible options for responses to closed-ended questions. From a respondent’s perspective, a lack of response options reflecting their point of view or true answer may make them feel alienated or excluded. In turn, they’ll become disengaged or inattentive to the rest of the questionnaire.

Step 3: Decide on your questionnaire length and question order

Once you have your questions, make sure that the length and order of your questions are appropriate for your sample.

If respondents are not being incentivised or compensated, keep your questionnaire short and easy to answer. Otherwise, your sample may be biased with only highly motivated respondents completing the questionnaire.

Decide on your question order based on your aims and resources. Use a logical flow if your respondents have limited time or if you cannot randomise questions. Randomising questions helps you avoid bias, but it can take more complex statistical analysis to interpret your data.

Step 4: Pretest your questionnaire

When you have a complete list of questions, you’ll need to pretest it to make sure what you’re asking is always clear and unambiguous. Pretesting helps you catch any errors or points of confusion before performing your study.

Ask friends, classmates, or members of your target audience to complete your questionnaire using the same method you’ll use for your research. Find out if any questions were particularly difficult to answer or if the directions were unclear or inconsistent, and make changes as necessary.

If you have the resources, running a pilot study will help you test the validity and reliability of your questionnaire. A pilot study is a practice run of the full study, and it includes sampling, data collection , and analysis.

You can find out whether your procedures are unfeasible or susceptible to bias and make changes in time, but you can’t test a hypothesis with this type of study because it’s usually statistically underpowered .

A questionnaire is a data collection tool or instrument, while a survey is an overarching research method that involves collecting and analysing data from people using questionnaires.

Closed-ended, or restricted-choice, questions offer respondents a fixed set of choices to select from. These questions are easier to answer quickly.

Open-ended or long-form questions allow respondents to answer in their own words. Because there are no restrictions on their choices, respondents can answer in ways that researchers may not have otherwise considered.

A Likert scale is a rating scale that quantitatively assesses opinions, attitudes, or behaviours. It is made up of four or more questions that measure a single attitude or trait when response scores are combined.

To use a Likert scale in a survey , you present participants with Likert-type questions or statements, and a continuum of items, usually with five or seven possible responses, to capture their degree of agreement.

You can organise the questions logically, with a clear progression from simple to complex, or randomly between respondents. A logical flow helps respondents process the questionnaire easier and quicker, but it may lead to bias. Randomisation can minimise the bias from order effects.

Questionnaires can be self-administered or researcher-administered.

Researcher-administered questionnaires are interviews that take place by phone, in person, or online between researchers and respondents. You can gain deeper insights by clarifying questions for respondents or asking follow-up questions.

Cite this Scribbr article

If you want to cite this source, you can copy and paste the citation or click the ‘Cite this Scribbr article’ button to automatically add the citation to our free Reference Generator.

Bhandari, P. (2022, October 10). Questionnaire Design | Methods, Question Types & Examples. Scribbr. Retrieved 5 August 2024, from https://www.scribbr.co.uk/research-methods/questionnaire-design/

Is this article helpful?

Pritha Bhandari

Other students also liked, doing survey research | a step-by-step guide & examples, what is a likert scale | guide & examples, reliability vs validity in research | differences, types & examples.

Have a language expert improve your writing

Run a free plagiarism check in 10 minutes, generate accurate citations for free.

• Knowledge Base

Methodology

• Survey Research | Definition, Examples & Methods

Survey Research | Definition, Examples & Methods

Published on August 20, 2019 by Shona McCombes . Revised on June 22, 2023.

Survey research means collecting information about a group of people by asking them questions and analyzing the results. To conduct an effective survey, follow these six steps:

• Determine who will participate in the survey
• Decide the type of survey (mail, online, or in-person)
• Design the survey questions and layout
• Distribute the survey
• Analyze the responses
• Write up the results

Surveys are a flexible method of data collection that can be used in many different types of research .

Table of contents

What are surveys used for, step 1: define the population and sample, step 2: decide on the type of survey, step 3: design the survey questions, step 4: distribute the survey and collect responses, step 5: analyze the survey results, step 6: write up the survey results, other interesting articles, frequently asked questions about surveys.

Surveys are used as a method of gathering data in many different fields. They are a good choice when you want to find out about the characteristics, preferences, opinions, or beliefs of a group of people.

Common uses of survey research include:

• Social research : investigating the experiences and characteristics of different social groups
• Market research : finding out what customers think about products, services, and companies
• Health research : collecting data from patients about symptoms and treatments
• Politics : measuring public opinion about parties and policies
• Psychology : researching personality traits, preferences and behaviours

Surveys can be used in both cross-sectional studies , where you collect data just once, and in longitudinal studies , where you survey the same sample several times over an extended period.

Here's why students love Scribbr's proofreading services

Discover proofreading & editing

Before you start conducting survey research, you should already have a clear research question that defines what you want to find out. Based on this question, you need to determine exactly who you will target to participate in the survey.

Populations

The target population is the specific group of people that you want to find out about. This group can be very broad or relatively narrow. For example:

• The population of Brazil
• US college students
• Second-generation immigrants in the Netherlands
• Customers of a specific company aged 18-24
• British transgender women over the age of 50

Your survey should aim to produce results that can be generalized to the whole population. That means you need to carefully define exactly who you want to draw conclusions about.

Several common research biases can arise if your survey is not generalizable, particularly sampling bias and selection bias . The presence of these biases have serious repercussions for the validity of your results.

It’s rarely possible to survey the entire population of your research – it would be very difficult to get a response from every person in Brazil or every college student in the US. Instead, you will usually survey a sample from the population.

The sample size depends on how big the population is. You can use an online sample calculator to work out how many responses you need.

There are many sampling methods that allow you to generalize to broad populations. In general, though, the sample should aim to be representative of the population as a whole. The larger and more representative your sample, the more valid your conclusions. Again, beware of various types of sampling bias as you design your sample, particularly self-selection bias , nonresponse bias , undercoverage bias , and survivorship bias .

There are two main types of survey:

• A questionnaire , where a list of questions is distributed by mail, online or in person, and respondents fill it out themselves.
• An interview , where the researcher asks a set of questions by phone or in person and records the responses.

Which type you choose depends on the sample size and location, as well as the focus of the research.

Questionnaires

Sending out a paper survey by mail is a common method of gathering demographic information (for example, in a government census of the population).

• You can easily access a large sample.
• You have some control over who is included in the sample (e.g. residents of a specific region).
• The response rate is often low, and at risk for biases like self-selection bias .

Online surveys are a popular choice for students doing dissertation research , due to the low cost and flexibility of this method. There are many online tools available for constructing surveys, such as SurveyMonkey and Google Forms .

• You can quickly access a large sample without constraints on time or location.
• The data is easy to process and analyze.
• The anonymity and accessibility of online surveys mean you have less control over who responds, which can lead to biases like self-selection bias .

If your research focuses on a specific location, you can distribute a written questionnaire to be completed by respondents on the spot. For example, you could approach the customers of a shopping mall or ask all students to complete a questionnaire at the end of a class.

• You can screen respondents to make sure only people in the target population are included in the sample.
• You can collect time- and location-specific data (e.g. the opinions of a store’s weekday customers).
• The sample size will be smaller, so this method is less suitable for collecting data on broad populations and is at risk for sampling bias .

Oral interviews are a useful method for smaller sample sizes. They allow you to gather more in-depth information on people’s opinions and preferences. You can conduct interviews by phone or in person.

• You have personal contact with respondents, so you know exactly who will be included in the sample in advance.
• You can clarify questions and ask for follow-up information when necessary.
• The lack of anonymity may cause respondents to answer less honestly, and there is more risk of researcher bias.

Like questionnaires, interviews can be used to collect quantitative data: the researcher records each response as a category or rating and statistically analyzes the results. But they are more commonly used to collect qualitative data : the interviewees’ full responses are transcribed and analyzed individually to gain a richer understanding of their opinions and feelings.

Next, you need to decide which questions you will ask and how you will ask them. It’s important to consider:

• The type of questions
• The content of the questions
• The phrasing of the questions
• The ordering and layout of the survey

Open-ended vs closed-ended questions

There are two main forms of survey questions: open-ended and closed-ended. Many surveys use a combination of both.

Closed-ended questions give the respondent a predetermined set of answers to choose from. A closed-ended question can include:

• A binary answer (e.g. yes/no or agree/disagree )
• A scale (e.g. a Likert scale with five points ranging from strongly agree to strongly disagree )
• A list of options with a single answer possible (e.g. age categories)
• A list of options with multiple answers possible (e.g. leisure interests)

Closed-ended questions are best for quantitative research . They provide you with numerical data that can be statistically analyzed to find patterns, trends, and correlations .

Open-ended questions are best for qualitative research. This type of question has no predetermined answers to choose from. Instead, the respondent answers in their own words.

Open questions are most common in interviews, but you can also use them in questionnaires. They are often useful as follow-up questions to ask for more detailed explanations of responses to the closed questions.

The content of the survey questions

To ensure the validity and reliability of your results, you need to carefully consider each question in the survey. All questions should be narrowly focused with enough context for the respondent to answer accurately. Avoid questions that are not directly relevant to the survey’s purpose.

When constructing closed-ended questions, ensure that the options cover all possibilities. If you include a list of options that isn’t exhaustive, you can add an “other” field.

Phrasing the survey questions

In terms of language, the survey questions should be as clear and precise as possible. Tailor the questions to your target population, keeping in mind their level of knowledge of the topic. Avoid jargon or industry-specific terminology.

Survey questions are at risk for biases like social desirability bias , the Hawthorne effect , or demand characteristics . It’s critical to use language that respondents will easily understand, and avoid words with vague or ambiguous meanings. Make sure your questions are phrased neutrally, with no indication that you’d prefer a particular answer or emotion.

Ordering the survey questions

The questions should be arranged in a logical order. Start with easy, non-sensitive, closed-ended questions that will encourage the respondent to continue.

If the survey covers several different topics or themes, group together related questions. You can divide a questionnaire into sections to help respondents understand what is being asked in each part.

If a question refers back to or depends on the answer to a previous question, they should be placed directly next to one another.

Before you start, create a clear plan for where, when, how, and with whom you will conduct the survey. Determine in advance how many responses you require and how you will gain access to the sample.

When you are satisfied that you have created a strong research design suitable for answering your research questions, you can conduct the survey through your method of choice – by mail, online, or in person.

There are many methods of analyzing the results of your survey. First you have to process the data, usually with the help of a computer program to sort all the responses. You should also clean the data by removing incomplete or incorrectly completed responses.

If you asked open-ended questions, you will have to code the responses by assigning labels to each response and organizing them into categories or themes. You can also use more qualitative methods, such as thematic analysis , which is especially suitable for analyzing interviews.

Statistical analysis is usually conducted using programs like SPSS or Stata. The same set of survey data can be subject to many analyses.

Finally, when you have collected and analyzed all the necessary data, you will write it up as part of your thesis, dissertation , or research paper .

In the methodology section, you describe exactly how you conducted the survey. You should explain the types of questions you used, the sampling method, when and where the survey took place, and the response rate. You can include the full questionnaire as an appendix and refer to it in the text if relevant.

Then introduce the analysis by describing how you prepared the data and the statistical methods you used to analyze it. In the results section, you summarize the key results from your analysis.

In the discussion and conclusion , you give your explanations and interpretations of these results, answer your research question, and reflect on the implications and limitations of the research.

If you want to know more about statistics , methodology , or research bias , make sure to check out some of our other articles with explanations and examples.

• Student’s  t -distribution
• Normal distribution
• Null and Alternative Hypotheses
• Chi square tests
• Confidence interval
• Quartiles & Quantiles
• Cluster sampling
• Stratified sampling
• Data cleansing
• Reproducibility vs Replicability
• Peer review
• Prospective cohort study

Research bias

• Implicit bias
• Cognitive bias
• Placebo effect
• Hawthorne effect
• Hindsight bias
• Affect heuristic
• Social desirability bias

A questionnaire is a data collection tool or instrument, while a survey is an overarching research method that involves collecting and analyzing data from people using questionnaires.

A Likert scale is a rating scale that quantitatively assesses opinions, attitudes, or behaviors. It is made up of 4 or more questions that measure a single attitude or trait when response scores are combined.

To use a Likert scale in a survey , you present participants with Likert-type questions or statements, and a continuum of items, usually with 5 or 7 possible responses, to capture their degree of agreement.

Individual Likert-type questions are generally considered ordinal data , because the items have clear rank order, but don’t have an even distribution.

Overall Likert scale scores are sometimes treated as interval data. These scores are considered to have directionality and even spacing between them.

The type of data determines what statistical tests you should use to analyze your data.

The priorities of a research design can vary depending on the field, but you usually have to specify:

• Your research questions and/or hypotheses
• Your overall approach (e.g., qualitative or quantitative )
• The type of design you’re using (e.g., a survey , experiment , or case study )
• Your sampling methods or criteria for selecting subjects
• Your data collection methods (e.g., questionnaires , observations)
• Your data collection procedures (e.g., operationalization , timing and data management)
• Your data analysis methods (e.g., statistical tests  or thematic analysis )

Cite this Scribbr article

If you want to cite this source, you can copy and paste the citation or click the “Cite this Scribbr article” button to automatically add the citation to our free Citation Generator.

McCombes, S. (2023, June 22). Survey Research | Definition, Examples & Methods. Scribbr. Retrieved August 7, 2024, from https://www.scribbr.com/methodology/survey-research/

Is this article helpful?

Shona McCombes

Other students also liked, qualitative vs. quantitative research | differences, examples & methods, questionnaire design | methods, question types & examples, what is a likert scale | guide & examples, what is your plagiarism score.

Research Questionnaire

Research questionnaires format, research questionnaire samples, what is research questionnaires, types of research questionnaires, distinctions between surveys, polls, and research questionnaires, how to write a good research questionnaire, do’s and don’ts when making research questionnaires, what are the four types of questionnaire in research, what are the 5 questions to ask in a questionnaire, what are the 4 parts of questionnaire in research, what type of questionnaire is used in qualitative research, what are the three main qualities of a good questionnaire, what are the three parts of a research questionnaire, what are the five general rules in formulating questionnaires, what makes a good questionnaire for research, what are close-ended questions in research, how do you organize data in a questionnaire, how many questions should be in a research questionnaire, how do you structure a research questionnaire, can a survey be a questionnaire, why are questionnaires reliable.

• Research Title: State the title of the research project.

Introduction

• Purpose: Explain the purpose of the questionnaire.
• Confidentiality: Assure respondents of confidentiality.
• Instructions: Provide clear instructions on how to complete the questionnaire.

Demographic Information

• Occupation:
• Education Level:

Section 1: Topic-Specific Questions

• Question 1: [Likert Scale / Multiple Choice / Open-Ended]
• Question 2: [Likert Scale / Multiple Choice / Open-Ended]
• Question 3: [Likert Scale / Multiple Choice / Open-Ended]

Section 2: Attitudes and Opinions

• Question 4: [Likert Scale / Multiple Choice / Open-Ended]
• Question 5: [Likert Scale / Multiple Choice / Open-Ended]
• Thank You Note: Thank respondents for their time and participation.
• Contact Information: Provide contact details for follow-up questions.

Research Questionnaires for PDF

Example of Questionnaire In Research

Free Research Questionnaires

Quantitative Research Questionnaires

Market Research Questionnaire Template

Market Research Questionnaire Cheat Sheet

Market Research Questionnaire Sample

Market Research Assignment – Survey

Research Protocol Safety Survey

Proposed Project Questionnaire

Self-Reflection Questionnaire

Quantitative Impact Study Questionnaire

Reproduciblility Survey

Research Design Service Questionnaire

Market Research Questionnaire

Market Research Questionnaire Cheat Sheet in PDF

Energy Market Survey Questionnaire

Market Survey Questionnaire

Consumer Market Research Survey

New Product Pricing Questionnaire

Fundamentals of Survey Research

Question and Questionnaire Design

Questionnaires – for Research

Survey Questionnaire Construction

Questionnaire Design Backbone of Research

Questionnaires in Clinical Research

Questionnaire Design

Questionnaire Research With Children

Questionnaire Survey of Scientists

Sample Research Study Questionnaire

Data Design and Analysis for Survey

Questionnaire Design in Attitude and Opinion Research

Constructing Effective Questionnaires

Doctoral Research Study Questionnaires

Questionnaires in Second Language Research

Questionnaires Pretesting in Marketing Research

Questionnaire in Research Design

Schools of Education Research Project Survey

Simple Research Questionnaires

Wrapping Up

Types of questionnaires:.

• Structured Questionnaires : These include predefined questions with fixed response options, useful for quantitative research.
• Unstructured Questionnaires : These have open-ended questions allowing respondents to answer in their own words, ideal for qualitative research.
• Semi-Structured Questionnaires : Combine elements of both structured and unstructured questionnaires, providing a balance of fixed responses and open-ended questions.
• Computer-Assisted Questionnaires : Administered through digital means, they can include multimedia elements and adaptive questioning.

Key Questions:

• Demographic Questions : Gather basic information about respondents (e.g., age, gender, occupation).
• Behavioral Questions : Understand respondent actions and habits (e.g., purchasing behavior).
• Attitudinal Questions : Gauge opinions, attitudes, and perceptions.
• Knowledge-Based Questions : Assess the respondent’s knowledge on a specific topic.
• Preference Questions : Determine respondent preferences and choices. You should also take a look at our  Research Project Report

Main Parts:

• Introduction : Explains the purpose of the questionnaire and assures confidentiality.
• Instructions : Provides clear directions on how to complete the questionnaire.
• Question Body : Contains the main questions grouped by topic or theme.
• Conclusion : Includes closing statements and thank-you notes for participants. You should also take a look at our  Scientific Research Report

Types of Qualitative Questionnaires:

• Open-Ended Questionnaires : Allow respondents to express their thoughts freely.
• In-Depth Interviews : Structured like a questionnaire but conducted face-to-face.
• Narrative Questionnaires : Encourage respondents to tell their stories in detail.
• Focus Group Questionnaires : Used to guide group discussions around specific topics.
• Case Study Questionnaires : Collect detailed information about a single case or event. You should also take a look at our  Research Progress Report

Essential Qualities:

• Clarity : Questions should be clear and unambiguous.
• Relevance : Questions should be directly related to the research objectives.
• Brevity : Questions should be concise to maintain respondent engagement.
• Introduction : Sets the context and explains the purpose of the research.
• Main Body : Contains the core questions grouped by themes or topics.
• Demographic Section : Collects basic demographic information from respondents.

General Rules:

• Keep It Simple : Use straightforward language and avoid jargon.
• Be Specific : Ensure each question targets a specific piece of information.
• Avoid Leading Questions : Ensure questions do not bias the respondent’s answers.
• Pilot Test : Test the questionnaire with a small group before full deployment.
• Ensure Anonymity : Assure respondents that their answers will be confidential.

Share This Post on Your Network

You may also like these articles, 51+ sample food questionnaire templates in pdf | ms word | google docs | apple pages.

A food questionnaire can be used for a lot of purposes by a variety of businesses in the food service, hospitality, catering, and restaurant industry. Developing a food questionnaire is…

42+ SAMPLE Audit Questionnaire Templates in PDF | MS Word

Whether you come from a startup business to a long-time respected company, any work contains inevitable problems. Indeed, every success, even the smallest ones, deserves to be celebrated. But…

browse by categories

• Questionnaire
• Description
• Reconciliation
• Certificate
• Spreadsheet

Information

• privacy policy
• Terms & Conditions

How to cite ChatGPT

Use discount code STYLEBLOG15 for 15% off APA Style print products with free shipping in the United States.

We, the APA Style team, are not robots. We can all pass a CAPTCHA test , and we know our roles in a Turing test . And, like so many nonrobot human beings this year, we’ve spent a fair amount of time reading, learning, and thinking about issues related to large language models, artificial intelligence (AI), AI-generated text, and specifically ChatGPT . We’ve also been gathering opinions and feedback about the use and citation of ChatGPT. Thank you to everyone who has contributed and shared ideas, opinions, research, and feedback.

In this post, I discuss situations where students and researchers use ChatGPT to create text and to facilitate their research, not to write the full text of their paper or manuscript. We know instructors have differing opinions about how or even whether students should use ChatGPT, and we’ll be continuing to collect feedback about instructor and student questions. As always, defer to instructor guidelines when writing student papers. For more about guidelines and policies about student and author use of ChatGPT, see the last section of this post.

Quoting or reproducing the text created by ChatGPT in your paper

If you’ve used ChatGPT or other AI tools in your research, describe how you used the tool in your Method section or in a comparable section of your paper. For literature reviews or other types of essays or response or reaction papers, you might describe how you used the tool in your introduction. In your text, provide the prompt you used and then any portion of the relevant text that was generated in response.

Unfortunately, the results of a ChatGPT “chat” are not retrievable by other readers, and although nonretrievable data or quotations in APA Style papers are usually cited as personal communications , with ChatGPT-generated text there is no person communicating. Quoting ChatGPT’s text from a chat session is therefore more like sharing an algorithm’s output; thus, credit the author of the algorithm with a reference list entry and the corresponding in-text citation.

When prompted with “Is the left brain right brain divide real or a metaphor?” the ChatGPT-generated text indicated that although the two brain hemispheres are somewhat specialized, “the notation that people can be characterized as ‘left-brained’ or ‘right-brained’ is considered to be an oversimplification and a popular myth” (OpenAI, 2023).

OpenAI. (2023). ChatGPT (Mar 14 version) [Large language model]. https://chat.openai.com/chat

You may also put the full text of long responses from ChatGPT in an appendix of your paper or in online supplemental materials, so readers have access to the exact text that was generated. It is particularly important to document the exact text created because ChatGPT will generate a unique response in each chat session, even if given the same prompt. If you create appendices or supplemental materials, remember that each should be called out at least once in the body of your APA Style paper.

When given a follow-up prompt of “What is a more accurate representation?” the ChatGPT-generated text indicated that “different brain regions work together to support various cognitive processes” and “the functional specialization of different regions can change in response to experience and environmental factors” (OpenAI, 2023; see Appendix A for the full transcript).

Creating a reference to ChatGPT or other AI models and software

The in-text citations and references above are adapted from the reference template for software in Section 10.10 of the Publication Manual (American Psychological Association, 2020, Chapter 10). Although here we focus on ChatGPT, because these guidelines are based on the software template, they can be adapted to note the use of other large language models (e.g., Bard), algorithms, and similar software.

The reference and in-text citations for ChatGPT are formatted as follows:

• Parenthetical citation: (OpenAI, 2023)
• Narrative citation: OpenAI (2023)

Let’s break that reference down and look at the four elements (author, date, title, and source):

Author: The author of the model is OpenAI.

Date: The date is the year of the version you used. Following the template in Section 10.10, you need to include only the year, not the exact date. The version number provides the specific date information a reader might need.

Title: The name of the model is “ChatGPT,” so that serves as the title and is italicized in your reference, as shown in the template. Although OpenAI labels unique iterations (i.e., ChatGPT-3, ChatGPT-4), they are using “ChatGPT” as the general name of the model, with updates identified with version numbers.

The version number is included after the title in parentheses. The format for the version number in ChatGPT references includes the date because that is how OpenAI is labeling the versions. Different large language models or software might use different version numbering; use the version number in the format the author or publisher provides, which may be a numbering system (e.g., Version 2.0) or other methods.

Bracketed text is used in references for additional descriptions when they are needed to help a reader understand what’s being cited. References for a number of common sources, such as journal articles and books, do not include bracketed descriptions, but things outside of the typical peer-reviewed system often do. In the case of a reference for ChatGPT, provide the descriptor “Large language model” in square brackets. OpenAI describes ChatGPT-4 as a “large multimodal model,” so that description may be provided instead if you are using ChatGPT-4. Later versions and software or models from other companies may need different descriptions, based on how the publishers describe the model. The goal of the bracketed text is to briefly describe the kind of model to your reader.

Source: When the publisher name and the author name are the same, do not repeat the publisher name in the source element of the reference, and move directly to the URL. This is the case for ChatGPT. The URL for ChatGPT is https://chat.openai.com/chat . For other models or products for which you may create a reference, use the URL that links as directly as possible to the source (i.e., the page where you can access the model, not the publisher’s homepage).

Other questions about citing ChatGPT

You may have noticed the confidence with which ChatGPT described the ideas of brain lateralization and how the brain operates, without citing any sources. I asked for a list of sources to support those claims and ChatGPT provided five references—four of which I was able to find online. The fifth does not seem to be a real article; the digital object identifier given for that reference belongs to a different article, and I was not able to find any article with the authors, date, title, and source details that ChatGPT provided. Authors using ChatGPT or similar AI tools for research should consider making this scrutiny of the primary sources a standard process. If the sources are real, accurate, and relevant, it may be better to read those original sources to learn from that research and paraphrase or quote from those articles, as applicable, than to use the model’s interpretation of them.

We’ve also received a number of other questions about ChatGPT. Should students be allowed to use it? What guidelines should instructors create for students using AI? Does using AI-generated text constitute plagiarism? Should authors who use ChatGPT credit ChatGPT or OpenAI in their byline? What are the copyright implications ?

On these questions, researchers, editors, instructors, and others are actively debating and creating parameters and guidelines. Many of you have sent us feedback, and we encourage you to continue to do so in the comments below. We will also study the policies and procedures being established by instructors, publishers, and academic institutions, with a goal of creating guidelines that reflect the many real-world applications of AI-generated text.

For questions about manuscript byline credit, plagiarism, and related ChatGPT and AI topics, the APA Style team is seeking the recommendations of APA Journals editors. APA Style guidelines based on those recommendations will be posted on this blog and on the APA Style site later this year.

Update: APA Journals has published policies on the use of generative AI in scholarly materials .

We, the APA Style team humans, appreciate your patience as we navigate these unique challenges and new ways of thinking about how authors, researchers, and students learn, write, and work with new technologies.

American Psychological Association. (2020). Publication manual of the American Psychological Association (7th ed.). https://doi.org/10.1037/0000165-000

Related and recent

Comments are disabled due to your privacy settings. To re-enable, please adjust your cookie preferences.

APA Style Monthly

Subscribe to the APA Style Monthly newsletter to get tips, updates, and resources delivered directly to your inbox.

Welcome! Thank you for subscribing.

APA Style Guidelines

Browse APA Style writing guidelines by category

• Abbreviations
• Bias-Free Language
• Capitalization
• In-Text Citations
• Italics and Quotation Marks
• Paper Format
• Punctuation
• Research and Publication
• Spelling and Hyphenation
• Tables and Figures

Full index of topics