customer support ux case study

The goal of this project was to study, analyze and develop an improved web customer support page for a well-known brand active in the market, in order to provide an overall better, easier, and faster user experience throughout the interface. The result should be a non-responsive desktop-based web page design.

Live Chat (online chat) is a private discussion between a user and a customer service agent; It is mostly used for basic issues or when users need to consult customer service; Live Chat requires ...

The notion that Customer Support would receive a lot fewer support requests if customers used the help center resources relies on two assumptions: That the help center is easy to find and use for a typical "help-seeking user"; and

Discover 11 UX case studies that showcase exceptional design strategies & outcomes. Explore these inspiring examples to elevate your UX design skills.

Learn how to create a standout UX case study for your portfolio and why it's essential for showcasing your skills and abilities as a UX designer.

When UX and customer support work together, the results are magical. In this post, let's review what UX research is and how you can improve your customer service with it.

A user experience (UX) case study of 12 banks in the UK. Is Monzo better than Nationwide? Is Starling actually any better than First Direct?

Users prefer waiting for the customer support agent but are open to interacting with the chatbot. They appreciate the quick response and 24/7 service offered by chatbots.

In this article, we discuss the commonalities of UX and customer service. Learn how to improve customer service with the help of user experience.

Why Write a UX Case Study? UX case studies serve a number of purposes. Firstly, they allow you to showcase your design skills and demonstrate the impact of your work. Whether you're looking for a new job, bidding on a new project, or seeking funding for your startup, a well-written UX case study can help you stand out and make a positive impression.

How do you build an amazing UX case study? Learn how to build case studies for a job-winning UX design portfolio. Follow this guide to get started.

This collection of the best UX case studies on creating and researching the customer experience in digital banking and Fintech apps. These articles are collected from Medium and arranged based on the amount of applause in 2023. This banking apps collection offers an excellent opportunity to get instant inspiration from 30 insightful UX case studies demonstrating how to design modern digital ...

In my last article (Read Part I: What's Service Design? And Why Does it Matter?), I explained why Service Design matters to UX professionals. I hope that in this case study, you will learn of one simple (yes, it's uber simple) but concrete example of why keeping in mind the entire ecosystem of actions, instead of just the digital solution, is a much more impactful and meaningful way to ...

A UX case study is a detailed analysis and narrative of a user experience (UX) design project. It illustrates a designer's process and solution to a specific UX challenge. A UX case study encompasses an explanation of the challenge, the designer's research, design decisions and the impact of their work. UX designers include these case studies ...

See exactly how companies like Tinder, Airbnb, Trello, Uber and Tesla design products that people love. One new user experience case study every month.

Redesigning a CRM - a UX case study. The 2 last weeks of my UX & UI Bootcamp at Ironhack were dedicated to the final project. The goal was to improve the user experience of customer relationship ...

That is unique about this workshop is that it used the customer journey map alongside the service blueprint technique, to get a full picture. We broke it down into departments, and mapped out the activities of each department for each phase. It was a very messy map, with a lot of arrows. In these discussions, we realized that the work processes ...

Case studies benefit greatly from a solid structure that guides the reader through your thinking and experience. Explore how to craft the perfect UX case study.

This article explores five outstanding UX design case studies that have revolutionized their respective industries.

Most people prefer talking to customer service agents over chatbots, having a stereotype of humans solving their problems efficiently. We should add the brand's personal touch to connect with customers.

Customer Journeys (often called User Journeys) or Journey Mapping is a UX methodology used to get insights into a user's experience when interacting with an organisation's service or product across all touch points and channels. Each of these interactions directly affects the satisfaction of the user's needs and ultimately the user's ...

In this blog post, we'll explore some captivating UX case studies that include Apple, Google, Netflix and Dominos Pizza. So, grab your favorite beverage, sit back, and get ready to be amazed by the incredible UX case study examples done by fellow designers.

UX designers often need to convince company executives on the ROI of a UX redesign initiative. In this article, we outline a real-life B2B UX redesign case study where the UX team presented the ROI of past successful UX redesign efforts to business leaders in order to make a compelling case.

Customer Satisfaction Score (CSAT). Image by retently When to Use CSAT. Form with the satisfaction score can be triggered in two cases—either a specific interaction with a product (for example, immediately after a customer purchases a product or used a particular feature) or on an ongoing basis (as a part of collecting customer feedback over time).

One of them is determining the appropriate ring size for a customer when it comes to online sales. This leads to errors when ordering and disappointment in buying jewelry online. ... UX case study: Improving the user experience of ZEPTO app. This case study delves into the challenges faced by users of Zepto App and the strategic approach I ...