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Act: Inspiration

Systems thinking, critical thinking, and personal resilience.

By Richard Heinberg , originally published by Resilience.org

May 24, 2018

As a writer focused on the global sustainability crisis, I’m often asked how to deal with the stress of knowing—knowing, that is, that we humans have severely overshot Earth’s long-term carrying capacity, making a collapse of both civilization and Earth’s ecological systems likely; knowing that we are depleting Earth’s resources (including fossil fuels and minerals) and clogging its waste sinks (like the atmosphere’s and oceans’ ability to absorb CO2); knowing that the decades of rapid economic growth that characterized the late 20 th and early 21 st centuries are ending, and that further massive interventions by central banks and governments can’t do more than buy us a little bit more time of relative stability; knowing that technology (even renewable energy technology) won’t save our fundamentally unsustainable way of life.

In the years I’ve spent investigating these predicaments, I’ve been fortunate to meet experts who have delved deeply into specific issues—the biodiversity crisis, the population crisis, the climate crisis, the resource depletion crisis, the debt crisis, the plastic waste crisis, and on and on. In my admittedly partial judgment, some of the smartest people I’ve met happen also to be among the more pessimistic. (One apparently smart expert I haven’t had opportunity to meet yet is 86-year-old social scientist Mayer Hillman, the subject of this recent article in The Guardian .)

In discussing climate change and all our other eco-social predicaments, how does one distinguish accurate information from statements intended to elicit either false hope or needless capitulation to immediate and utter doom? And, in cases where pessimistic outlooks do seem securely rooted in evidence, how does one psychologically come to terms with the information?

Systems Thinking

First, if you want to have an accurate picture of the world, it’s vital to pay attention to the connections between things. That means thinking in systems. Evidence of failure to think in systems is all around us, and there is no better example than the field of economics, which treats the environment as simply a pile of resources to be plundered rather than as the living and necessary context in which the economy is grounded. No healthy ecosystems, no economy. This single crucial failure of economic theory has made it far more difficult for most people, and especially businesspeople and policy makers, to understand our sustainability dilemma or do much about it.

Unsurprisingly, perhaps, the field in which systems thinking is most highly developed is ecology—the study of the relationships between organisms and their environments. Since it is a study of relationships rather than things in isolation, ecology is inherently systems-oriented.

Systems thinking has a pre-history in indigenous thought ( Mitákuye Oyás’i ŋ , or “All are related,” is a common phrase in the Lakota language). But as a formal scientific pursuit it emerged only during the latter part of the twentieth century. Previously, Western scientists often assumed that they could understand systems just by analyzing their parts; however, it gradually became clear—in practical fields from medicine to wildlife management to business management—that this often led to unintended consequences.

In medicine, it is understood that treating diseases by managing symptoms is not as desirable as treating the disease itself; that’s partly because symptomatic treatment with pharmaceuticals can produce side effects that can be as distressing as the original disease symptoms. Take a pill and you may feel better for a while, but you may soon have to deal with a whole new slew of aches, rashes, sleep problems, mood swings, or digestive ailments. Further, truly curing a disease often involves addressing exposure to environmental toxins; or lifestyle choices including poor nutrition, smoking, lack of exercise, or job-related repetitive stress injuries—all of which are systemic issues that require treating the whole person and their environment, not just the symptoms, or even just the disease in isolation.

In order to address systemic problems we need to understand what systems are, and how to intervene in them most effectively.

All systems have:

• Boundaries , which are semi-permeable separations between the inside and outside of systems;
• Inputs of energy, information, and materials;
• Outputs , including work of various kinds, as well as waste heat and waste materials;
• Flows to and from the environment;
• Stocks of useful nutrients, resources, and other materials; and
• Feedbacks , of which there are two kinds: balancing or negative, like a thermostat; and self-reinforcing or positive, which is the proverbial vicious circle. Systems need balancing feedback loops to remain stable and can be destabilized or even destroyed by self-reinforcing feedback loops.

The human body is a system that is itself composed of systems, and the body exists within larger social and ecological systems; the same could be said of a city or a nation or a company. A brick wall, in contrast, doesn’t have the characteristics of a system: it may have a boundary, but there are few if any meaningful ongoing inputs and outputs, information flows, or feedbacks.

The global climate is a system, and climate change is therefore a systemic problem. Some non-systems thinkers have proposed solving climate change by putting chemicals in the Earth’s atmosphere to manage solar radiation. Because this solution addresses only part of the systemic problem, it is likely to have many unintended consequences. Systems thinking would suggest very different approaches—such as reducing fossil fuel consumption while capturing and storing atmospheric carbon in replanted forests and regenerated topsoil. These approaches recognize the role of inputs (such as fossil fuels), outputs (like carbon dioxide), and feedbacks (including the balancing feedback provided by soil carbon flows).

In some cases, a systemic approach to addressing climate change could have dramatic side benefits: regenerative agriculture would not just sequester carbon in the soil, it would also make our food system more sustainable while preserving biodiversity. Interventions based in systems thinking often tend to solve many problems at once.

Donella Meadows, who was one of the great systems thinkers of the past few decades, left us a brilliant essay titled “ Leverage Points: Places to Intervene in a System .” There are places within every complex system where “a small shift in one thing can produce big changes in everything.” Meadows suggested that these leverage points have a hierarchy of effectiveness. She said that the most powerful interventions in a system address its goals, rules, and mindsets, rather than parameters and numbers—things like subsidies and taxes. This has powerful implications for addressing climate change, because it suggests that subsidizing renewable energy or taxing carbon is a fairly weak way of inducing systemic change. If we really want to address a deeply rooted, systemic problem like climate change, we may need to look at our society’s most fundamental paradigms—like, for example, the assumption that we must have continual economic growth.

We intuitively know that systems are more than the sum of their parts. But digging deeper into the insights of systems theory—going beyond the basics—can pay great dividends both in our understanding of the world, and in our strategic effectiveness at making positive change happen. A terrific resource in this regard is Meadows’s book Thinking in Systems .

Systems thinking often tends to lead to a more pessimistic view of our ecological crisis than thinking that focuses on one thing at a time, because it reveals the shortcomings of widely touted techno-fixes. But if there are truly useful strategies to be found, systems thinking will reveal them.

Critical Thinking

Human thought is rooted partly in words, partly in emotions, and partly in the body states (whether you feel alert, sleepy, hungry, agitated, etc.) that may accompany or give rise to emotions; another way of saying this is that our thought processes are partly conscious but mostly unconscious. In our conscious lives we are immersed in a soup of language, which often simply expresses judgments, intuitions, and observations that emerge from unconscious thought. But thought that’s expressed in language has great potential. Using language (including mathematics), we can assess the validity of statements about the world, then build upon proven statements until we ultimately achieve comprehensive scientific understandings and the capacity to manipulate reality in new ways (to build a bridge, for example, or land a probe on a distant asteroid, or update an app).

Of course, language can be powerful in another way. Some of us use language to persuade, confuse, or mislead others so as to gain social or economic power. Appeals to unconscious prejudices, including peer group-think, are frequently employed to sway the masses. The best protection against being the subject of verbal manipulation is the ability to use language to distinguish logic from illogic, truth from untruth. Critical thinking helps us separate information from propaganda. It can help us think more clearly and productively.

One way to approach critical thinking is through the study of logic—including formal logic (which builds conclusions almost mathematically, using syllogisms), informal logic (which also considers content, context, and delivery), and fuzzy logic (which recognizes that many qualities are subjective or matters of degree). Most of our daily thinking consists of informal and fuzzy logic.

The study of formal logic starts with learning the difference between deductive reasoning (which proceeds from a general principle to a special case, sometimes referred to as “top-down reasoning”) and inductive reasoning (which makes broad generalizations from specific observations, also called “bottom-up reasoning”).

Both deductive and inductive forms of reasoning can be misapplied. One might deduce from the general rule “human history is a grand narrative of progress” that therefore humanity will successfully deal with the ecological challenges of the 21 st century and emerge smarter, wealthier, and more virtuous than ever. Here the problem is that the general rule is laden with value judgments and subject to many exceptions (such as the collapse of various historical civilizations). Inductive reasoning is even more perilous, because there is always the danger that specific observations, from which one is drawing general conclusions, are incomplete or even misleading (economic growth has occurred in most years since World War II; therefore, economic growth is normal and can be expected to continue, with occasional brief setbacks, forever).

My favorite book on logic and its fallacies is Lean Logic by the late David Fleming, a British economist-philosopher who cofounded what eventually became the Green Party in the UK, and who originated the idea of Tradable Energy Quotas . There’s no simple way to sum up Fleming’s book, which is organized as a dictionary. Among many other things, it explores a wide range of logical fallacies—especially as they relate to our sustainability crises—and does so in a way that’s playful, artful, and insightful.

One of my favorite sections of the book is a four-page collection of ways to cheat at an argument. Here are just a few of the entries, chosen mostly at random:

Absence. Stop listening. Abstraction. Keep the discussion at the level of high-flown generality. Anger. Present it as proof of how right you are. Blame. Assume that the problem is solved when you have found someone to blame. Bullshit. Talk at length about nothing. Causes. Assume that an event which follows another event was therefore caused by it. Evil motive. Explain away the other side’s argument by the brilliance of your insight about their real intentions. False premise. Start with nonsense. Build on it with meticulous accuracy and brilliance. Old hat. Dismiss an argument on the grounds that you have disregarded it before.

Critical thinking should not necessarily elevate reason above intuition. Remember: most thought is unconscious and emotion-driven—and will continue to be, no matter how rigorously we analyze our verbal and mathematical expressions of thought. Just as we seek coherence and consistency in our conscious logic, we should seek to develop emotional intelligence if we hope to contribute to a society based on truth and conviviality. Lean Logic reveals on almost every page its author’s commitment to this deeper concept of critical thinking. Here’s one illustrative entry:

Reasons, The Fallacy of. The fallacy that, because a person can give no reasons, or only apparently poor reasons, her conclusion can be dismissed as wrong. But, on the contrary, it may be right: her thinking may have the distinction of being complex, intelligent and systems-literate, but she may not yet have worked out how to make it sufficiently clear and robust to objections to survive in an argument.

As politics becomes more tribal, critical thinking skills become ever more important if you want to understand what’s really going on and prevent yourself from becoming collateral damage in the war of words.

Personal Resilience

Let’s return to the premise of this essay. Suppose you’ve applied systems thinking and critical thinking to the information available to you about the status of the global ecosystem and have come to the conclusion that we are—to use a technical phrase—in deep shit. You want to be effective at helping minimize risk and damage to ecosystems, humanity, yourself, and those close to you. To achieve this, one of the first things you will need to do is learn to maintain and use your newfound knowledge without becoming paralyzed or psychologically injured by it.

Knowledge of impending global crisis can cause what’s been called “ pre-traumatic stress disorder .” As with other disorders, success in coping or recovery can be enhanced through developing personal or psychological resilience. Fortunately, psychological resilience is a subject that is increasingly the subject of research.

Some people bounce back from adversity relatively easily, while others seem to fall apart. The reason doesn’t seem to have much to do with being more of an optimist than a pessimist. Research has shown that resilient people realistically assess risks and threats; studies suggest that in some ways pessimists can have the advantage . What seems to distinguish resilient people is their use of successful coping techniques to balance negative emotions with positive ones, and to maintain an underlying sense of competence and assurance.

Researchers have isolated four factors that appear critical to personal psychological resilience:

• The ability to make realistic plans and to take the steps necessary to follow through with them;
• A positive self-concept and confidence in one’s strengths and abilities;
• Communication and problem-solving skills; and
• The ability to manage strong impulses and feelings.

An important question: To what degree is psychological resilience based on inherited or innate brain chemistry, or childhood experiences, versus learned skills? We each have a brain chemistry that is determined partly by genetic makeup and partly by early life experience. Some people enjoy a naturally calm disposition, while others have a hair-trigger and are easily angered or discouraged. In seeking to develop psychological resilience, it’s important to recognize and deal with your personal predispositions. For example, if you find that you are easily depressed, then it may not be a good idea to spend hours each day glued to a computer, closely following the unraveling of global ecological and social systems. Don’t beat yourself up for getting depressed; just learn to recognize your strengths and limits, and take care of yourself.

Nevertheless, research suggests that, regardless of your baseline temperament, you can make yourself more psychologically resilient through practice. The American Psychological Association suggests “10 Ways to Build Resilience,” which are:

• Maintain good relationships with close family members, friends and others.
• Avoid seeing crises or stressful events as unbearable problems.
• Accept circumstances that cannot be changed.
• Develop realistic goals and move towards them.
• Take decisive actions in adverse situations.
• Look for opportunities of self-discovery after a struggle with loss.
• Develop self-confidence.
• Keep a long-term perspective and consider the stressful event in a broader context.
• Maintain a hopeful outlook, expecting good things and visualizing what is wished.
• Take care of your mind and body, exercise regularly, and pay attention to your needs and feelings.

These recommendations are easier said than done. Learning new behaviors, especially ones that entail changing habitual emotional responses to trigger events, can be difficult. The most effective way to do so is to find a way to associate a neurotransmitter reward with the information or behavior being learned. For example, if you are just beginning an exercise regimen, continually challenge yourself to make incremental improvements that are just barely within your reach. This activates the dopamine reward circuits in your brain.

Psychological resilience may also entail learning to deal with grief . Awareness of species extinctions, habitat destruction, and the peril to human beings from climate change naturally evokes grief, and unexpressed grief can make us numb, depressed, and ineffective. It’s helpful therefore to find a safe and supportive environment in which to acknowledge and express our grief. Joanna Macy , in her “work that reconnects,” has for many years been hosting events that provide a safe and supportive environment for grief work.

Personal resilience extends beyond the psychological realm; developing it should also include identifying and learning practical skills (such as gardening, small engine maintenance, plumbing, cooking, natural building, primitive technology, and wilderness survival skills). Knowing practically how to take care of yourself improves your psychological state, as well as making you more resilient in physical terms.

Further, your personal resilience will be greatly enhanced as you work with others who are also blessed (or burdened) with knowledge of our collective overshoot predicament. For many years we at PCI have been assisting in the formation of ongoing communities of reflection and practice such as Transition Initiatives . If that strategy makes sense to you, but you don’t have a Transition group close by, you might take the Think Resilience course and then host a discussion group in your school, home, or public library.

Systems thinking, critical thinking, and personal resilience building don’t, by themselves, directly change the world. However, they can support our ability and efforts to make change. The key, of course, is to apply whatever abilities we have—in community resilience building, ecological restoration, or efforts to resist the destruction of nature and the exploitation of human beings. As we remain open to learning, action presents opportunities for still more learning, in the form of what systems thinkers would call balancing feedback. We test what we think we know, and discover new things about the world and ourselves. It’s a life-long process.

Even if we do all we can, there is no guarantee that problems will be solved, extinctions prevented, collapse forestalled. But paralysis only guarantees the very worst outcome. In the words of the Bhagavad Gita, “The wise should work, without attachment to results, for the welfare of the world.” Act from love with the best understanding you have, and always seek to improve your understanding. It’s all that any of us can do.

Feature Image Credit: Renaud Camus , c/o Flickr: https://www.flickr.com/photos/renaud-camus/8434440715/

Richard Heinberg

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How to develop critical thinking skills

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What are critical thinking skills?

How to develop critical thinking skills: 12 tips, how to practice critical thinking skills at work, become your own best critic.

A client requests a tight deadline on an intense project. Your childcare provider calls in sick on a day full of meetings. Payment from a contract gig is a month behind. 

Your day-to-day will always have challenges, big and small. And no matter the size and urgency, they all ask you to use critical thinking to analyze the situation and arrive at the right solution. 

Critical thinking includes a wide set of soft skills that encourage continuous learning, resilience , and self-reflection. The more you add to your professional toolbelt, the more equipped you’ll be to tackle whatever challenge presents itself. Here’s how to develop critical thinking, with examples explaining how to use it.

Critical thinking skills are the skills you use to analyze information, imagine scenarios holistically, and create rational solutions. It’s a type of emotional intelligence that stimulates effective problem-solving and decision-making . 

When you fine-tune your critical thinking skills, you seek beyond face-value observations and knee-jerk reactions. Instead, you harvest deeper insights and string together ideas and concepts in logical, sometimes out-of-the-box , ways. 

Imagine a team working on a marketing strategy for a new set of services. That team might use critical thinking to balance goals and key performance indicators , like new customer acquisition costs, average monthly sales, and net profit margins. They understand the connections between overlapping factors to build a strategy that stays within budget and attracts new sales. 

Looking for ways to improve critical thinking skills? Start by brushing up on the following soft skills that fall under this umbrella: 

• Analytical thinking: Approaching problems with an analytical eye includes breaking down complex issues into small chunks and examining their significance. An example could be organizing customer feedback to identify trends and improve your product offerings. 
• Open-mindedness: Push past cognitive biases and be receptive to different points of view and constructive feedback . Managers and team members who keep an open mind position themselves to hear new ideas that foster innovation . 
• Creative thinking: With creative thinking , you can develop several ideas to address a single problem, like brainstorming more efficient workflow best practices to boost productivity and employee morale . 
• Self-reflection: Self-reflection lets you examine your thinking and assumptions to stimulate healthier collaboration and thought processes. Maybe a bad first impression created a negative anchoring bias with a new coworker. Reflecting on your own behavior stirs up empathy and improves the relationship. 
• Evaluation: With evaluation skills, you tackle the pros and cons of a situation based on logic rather than emotion. When prioritizing tasks , you might be tempted to do the fun or easy ones first, but evaluating their urgency and importance can help you make better decisions. 

There’s no magic method to change your thinking processes. Improvement happens with small, intentional changes to your everyday habits until a more critical approach to thinking is automatic. 

Here are 12 tips for building stronger self-awareness and learning how to improve critical thinking: 

1. Be cautious

There’s nothing wrong with a little bit of skepticism. One of the core principles of critical thinking is asking questions and dissecting the available information. You might surprise yourself at what you find when you stop to think before taking action. 

Before making a decision, use evidence, logic, and deductive reasoning to support your own opinions or challenge ideas. It helps you and your team avoid falling prey to bad information or resistance to change .

2. Ask open-ended questions

“Yes” or “no” questions invite agreement rather than reflection. Instead, ask open-ended questions that force you to engage in analysis and rumination. Digging deeper can help you identify potential biases, uncover assumptions, and arrive at new hypotheses and possible solutions. 

3. Do your research

No matter your proficiency, you can always learn more. Turning to different points of view and information is a great way to develop a comprehensive understanding of a topic and make informed decisions. You’ll prioritize reliable information rather than fall into emotional or automatic decision-making. 

4. Consider several opinions

You might spend so much time on your work that it’s easy to get stuck in your own perspective, especially if you work independently on a remote team . Make an effort to reach out to colleagues to hear different ideas and thought patterns. Their input might surprise you.

If or when you disagree, remember that you and your team share a common goal. Divergent opinions are constructive, so shift the focus to finding solutions rather than defending disagreements. 

5. Learn to be quiet

Active listening is the intentional practice of concentrating on a conversation partner instead of your own thoughts. It’s about paying attention to detail and letting people know you value their opinions, which can open your mind to new perspectives and thought processes.

If you’re brainstorming with your team or having a 1:1 with a coworker , listen, ask clarifying questions, and work to understand other peoples’ viewpoints. Listening to your team will help you find fallacies in arguments to improve possible solutions.

6. Schedule reflection

Whether waking up at 5 am or using a procrastination hack, scheduling time to think puts you in a growth mindset . Your mind has natural cognitive biases to help you simplify decision-making, but squashing them is key to thinking critically and finding new solutions besides the ones you might gravitate toward. Creating time and calm space in your day gives you the chance to step back and visualize the biases that impact your decision-making. 

7. Cultivate curiosity

With so many demands and job responsibilities, it’s easy to seek solace in routine. But getting out of your comfort zone helps spark critical thinking and find more solutions than you usually might.

If curiosity doesn’t come naturally to you, cultivate a thirst for knowledge by reskilling and upskilling . Not only will you add a new skill to your resume , but expanding the limits of your professional knowledge might motivate you to ask more questions. 

You don’t have to develop critical thinking skills exclusively in the office. Whether on your break or finding a hobby to do after work, playing strategic games or filling out crosswords can prime your brain for problem-solving. 

9. Write it down

Recording your thoughts with pen and paper can lead to stronger brain activity than typing them out on a keyboard. If you’re stuck and want to think more critically about a problem, writing your ideas can help you process information more deeply.

The act of recording ideas on paper can also improve your memory . Ideas are more likely to linger in the background of your mind, leading to deeper thinking that informs your decision-making process. 

10. Speak up

Take opportunities to share your opinion, even if it intimidates you. Whether at a networking event with new people or a meeting with close colleagues, try to engage with people who challenge or help you develop your ideas. Having conversations that force you to support your position encourages you to refine your argument and think critically. 

11. Stay humble

Ideas and concepts aren’t the same as real-life actions. There may be such a thing as negative outcomes, but there’s no such thing as a bad idea. At the brainstorming stage , don’t be afraid to make mistakes.

Sometimes the best solutions come from off-the-wall, unorthodox decisions. Sit in your creativity , let ideas flow, and don’t be afraid to share them with your colleagues. Putting yourself in a creative mindset helps you see situations from new perspectives and arrive at innovative conclusions. 

12. Embrace discomfort

Get comfortable feeling uncomfortable . It isn’t easy when others challenge your ideas, but sometimes, it’s the only way to see new perspectives and think critically.

By willingly stepping into unfamiliar territory, you foster the resilience and flexibility you need to become a better thinker. You’ll learn how to pick yourself up from failure and approach problems from fresh angles. 

Thinking critically is easier said than done. To help you understand its impact (and how to use it), here are two scenarios that require critical thinking skills and provide teachable moments. 

Scenario #1: Unexpected delays and budget

Imagine your team is working on producing an event. Unexpectedly, a vendor explains they’ll be a week behind on delivering materials. Then another vendor sends a quote that’s more than you can afford. Unless you develop a creative solution, the team will have to push back deadlines and go over budget, potentially costing the client’s trust. 

Here’s how you could approach the situation with creative thinking:

• Analyze the situation holistically: Determine how the delayed materials and over-budget quote will impact the rest of your timeline and financial resources . That way, you can identify whether you need to build an entirely new plan with new vendors, or if it’s worth it to readjust time and resources. 
• Identify your alternative options: With careful assessment, your team decides that another vendor can’t provide the same materials in a quicker time frame. You’ll need to rearrange assignment schedules to complete everything on time. 
• Collaborate and adapt: Your team has an emergency meeting to rearrange your project schedule. You write down each deliverable and determine which ones you can and can’t complete by the deadline. To compensate for lost time, you rearrange your task schedule to complete everything that doesn’t need the delayed materials first, then advance as far as you can on the tasks that do. 
• Check different resources: In the meantime, you scour through your contact sheet to find alternative vendors that fit your budget. Accounting helps by providing old invoices to determine which vendors have quoted less for previous jobs. After pulling all your sources, you find a vendor that fits your budget. 
• Maintain open communication: You create a special Slack channel to keep everyone up to date on changes, challenges, and additional delays. Keeping an open line encourages transparency on the team’s progress and boosts everyone’s confidence. 

Scenario #2: Differing opinions 

A conflict arises between two team members on the best approach for a new strategy for a gaming app. One believes that small tweaks to the current content are necessary to maintain user engagement and stay within budget. The other believes a bold revamp is needed to encourage new followers and stronger sales revenue. 

Here’s how critical thinking could help this conflict:

• Listen actively: Give both team members the opportunity to present their ideas free of interruption. Encourage the entire team to ask open-ended questions to more fully understand and develop each argument. 
• Flex your analytical skills: After learning more about both ideas, everyone should objectively assess the benefits and drawbacks of each approach. Analyze each idea's risk, merits, and feasibility based on available data and the app’s goals and objectives. 
• Identify common ground: The team discusses similarities between each approach and brainstorms ways to integrate both idea s, like making small but eye-catching modifications to existing content or using the same visual design in new media formats. 
• Test new strategy: To test out the potential of a bolder strategy, the team decides to A/B test both approaches. You create a set of criteria to evenly distribute users by different demographics to analyze engagement, revenue, and customer turnover. 
• Monitor and adapt: After implementing the A/B test, the team closely monitors the results of each strategy. You regroup and optimize the changes that provide stronger results after the testing. That way, all team members understand why you’re making the changes you decide to make.

You can’t think your problems away. But you can equip yourself with skills that help you move through your biggest challenges and find innovative solutions. Learning how to develop critical thinking is the start of honing an adaptable growth mindset. 

Now that you have resources to increase critical thinking skills in your professional development, you can identify whether you embrace change or routine, are open or resistant to feedback, or turn to research or emotion will build self-awareness. From there, tweak and incorporate techniques to be a critical thinker when life presents you with a problem.

Cultivate your creativity

Foster creativity and continuous learning with guidance from our certified Coaches.

Elizabeth Perry, ACC

Elizabeth Perry is a Coach Community Manager at BetterUp. She uses strategic engagement strategies to cultivate a learning community across a global network of Coaches through in-person and virtual experiences, technology-enabled platforms, and strategic coaching industry partnerships. With over 3 years of coaching experience and a certification in transformative leadership and life coaching from Sofia University, Elizabeth leverages transpersonal psychology expertise to help coaches and clients gain awareness of their behavioral and thought patterns, discover their purpose and passions, and elevate their potential. She is a lifelong student of psychology, personal growth, and human potential as well as an ICF-certified ACC transpersonal life and leadership Coach.

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The 6 Domains of Resilience

• January 9, 2018

• The most important of the domains , Vision is about your sense of purpose , goals, and personal vision for yourself. The reason this is the most important domain is that all other domains are guided by what it is you want to achieve. Having clarity in this domain allows you to be decisive when facing tough choices, and to maintain perspective when facing challenges. Whether your goals relate to family, to work, or a side project, what’s important is being specific and clear.
• Clarity keeps you focused. It’s easy to get distracted by unimportant details and events if you don’t have anything specific you’re working towards. After all, it’s not like you had anything else planned, so why not binge on the new season of House of Cards? Vision is about having clarity so that when things get tough, you know what’s important and what isn’t in order to stay focused and achieve your goals.
• Congruence is the name of the game. Congruence means all your actions are working together across your larger vision of yourself and sense of purpose, through medium and short terms goals. When you don’t have clarity on these, it’s likely that some of your goals may conflict with each other, resulting in frustration as moving towards one goal moves you further from the other. Instead, if your actions are aligned, everything you do slowly moves you towards your ultimate goals, helping you achieve feats that others deemed impossible.
• It’s about regulating emotions. The fight-or-flight response of the brain loves to flare up when facing conflict or hearing about a sudden change at work. But being able to overcome that instinctive emotional response and maintain your composure often means being able to recognise hidden opportunities and solve problems in novel ways. This is because becoming emotional prevents you from properly accessing your ability to think critically.
• It’s also the little things. Composure is not just the big crises that we face, but also the little everyday things. Getting emotional in a traffic jam is never useful, so why bother getting worked up? Maintaining composure means keeping calm so you can save your energy for what is important.
• Interpretation bias is important. Your boss walks up to you and says, “I need to talk to you. Come see me later”. Do you panic? Do you worry about getting into trouble for something or getting fired? The statement from your boss in this example is actually neutral with no direct implied negativity. It could just as easily be good news! Research shows that a natural inclination to negatively interpret ambiguous situations makes people six times more likely to show symptoms of depression, while a positive interpretation bias results in higher resilience.
• You also need to be proactive. Composure is not just about being able to return to a state of poise, but also about considering your own beliefs and expectations that produce emotions in the first place. For example, if you expect that nothing will ever go wrong with your project, then you’re likely in for a big shock. Compare that with a healthier belief that, most likely, something will go wrong, and when it does, you’ll manage it. It’s easy – just expect that everything will be harder than you expect!
• Creativity and innovative problem solving is incredibly useful when facing challenges along the way. This is what the Reasoning domain is all about. This domain needs Composure for you to keep your cool, as well as Vision so you know what goals to direct your actions toward.
• Anticipate and plan. Like Composure, it’s not just about applying critical thinking during a crisis, but also about taking action ahead of time to prevent things from going wrong in the first place. In fact, it’s mostly about proactive action. This is like going to the dentist regularly so you won’t need a root canal later. Think proactively through how things may go wrong and take action ahead of time to prevent or minimise impact, and think through how you’ll deal with different scenarios.
• Be resourceful. Having the right information, tools, techniques and people available to you will help you solve problems more effectively and find more efficient ways to reach your goals. Resourcefulness is a skill we need to actively build, and the more resourceful we are, the easier it becomes to make unusual connections and find innovative ways forward.
• See opportunity in change. A high Reasoning ability means that a changing environment is welcome since it always brings hidden opportunities. By maintaining your composure and knowing what you want to achieve, change is no longer a threat and you can look for things that others might have missed, helping you to succeed.
• Persistence is the key. Einstein pointed out the importance of persistence for success when he said that “It’s not that I’m so smart, it’s just that I stay with problems longer”. In a globalised world, success is no longer a given. We need to be willing to work hard and smart and stay with a problem if we hope to achieve something, especially if you want to achieve something that no one else has.
• Learn from mistakes. Rarely will we do things right the first time. And even when doing something we know well, eventually we will make mistakes. At home, with friends, at work. Mistakes creep in everywhere, so what is important is how we react to mistakes. Admonishing ourselves doesn’t help. Instead, it’s important to be able to objectively look at our mistakes, find lessons in them, and not define ourselves by them. The past is there learn from, not to dwell on.
• Don’t be naïve, have realistic optimism. Research shows that people who are overly optimistic about succeeding are less likely to, since they tend to give up at the first sign of trouble. What is more useful for success is to have a sense of ‘realistic optimism’, meaning that you are hopeful about your ability to succeed, but you realise that the road will be tough and full of challenges. This realisation combined with the willingness to be persistent is what ultimately leads to success for individuals, teams and organisations.

Collaboration

• We are social beings. The brain has a deep fundamental need for connection with others to be able to thrive. The brain has dedicated neural structures to recognise facial expressions, while mirror neurons fire within the brain to help us empathise with others. We are, after all, in this together, so what we do and focus on is not just for us, but to help our communities together and improve our world. This connection is what the Collaboration domain is about.
• Support and be supported. In a complex world, few of us can achieve anything meaningful alone, so it’s crucial for us to build support networks so we can both have a safety net and also be that safety net for others. Interestingly, research shows that when it comes to peace of mind, it’s not actual available support that matters, but instead it is the perception of available support that’s important. So even if you have 100 people ready to support you, if you don’t realise this, you will not feel supported. Keep this in mind for others as well, and show the people you care for that you are there to support them whenever they need you.
• Get the context right. A key part of Collaboration is understanding the context of your interaction with people. Having a meeting with people at work and spending time with friends on the weekend are two very different contexts. For example, at work it’s more important to focus on facts than on emotion, keep things professional and don’t take anything personally. At home, it’s not always about the facts, but very important to address emotions as it’s a vital part of maintaining healthy relationships. Scoring high in Collaboration means being able to know what behaviour is best in different contexts so you can keep things constructive and build positive relationships.
• The foundational domain. Good health means looking after your body through what you eat, doing exercise, and getting quality sleep. A healthy body provides a strong foundation for your own resilience so you can focus on your sense of purpose and goals. Good health is not the ultimate goal itself, but instead is an enabler to achieve your larger personal vision.
• Healthy nutrition. It’s not just about keeping lean, as nutrition also affects your brain health and mental performance. Regularly eating foods with a high combination of fats and sugars (like chocolate, ice cream, cookies, baked goods, burgers…) actually reduces the chemical in the brain that produces more brain cells. This makes the brain less plastic and reduces your mental adaptability.
• Quality sleep. Lack of sleep results in more mistakes, reduced attention span, and a decreased ability to deal with stress. It also increases cortisol, the brain’s stress hormone. The affects add up over time, compounding the toll on your body, brain, and performance. Sleep makes a big difference, but it’s not just about quantity, it’s about getting enough quality sleep.
• Regular exercise. Also not just about being fit, regular exercise is proven to increase mental performance and increasing your ability to learn. It also protects against neurodegenerative diseases in the long term. So even if you are happy with your body, exercise is still crucial!

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7 Module 7: Thinking, Reasoning, and Problem-Solving

This module is about how a solid working knowledge of psychological principles can help you to think more effectively, so you can succeed in school and life. You might be inclined to believe that—because you have been thinking for as long as you can remember, because you are able to figure out the solution to many problems, because you feel capable of using logic to argue a point, because you can evaluate whether the things you read and hear make sense—you do not need any special training in thinking. But this, of course, is one of the key barriers to helping people think better. If you do not believe that there is anything wrong, why try to fix it?

The human brain is indeed a remarkable thinking machine, capable of amazing, complex, creative, logical thoughts. Why, then, are we telling you that you need to learn how to think? Mainly because one major lesson from cognitive psychology is that these capabilities of the human brain are relatively infrequently realized. Many psychologists believe that people are essentially “cognitive misers.” It is not that we are lazy, but that we have a tendency to expend the least amount of mental effort necessary. Although you may not realize it, it actually takes a great deal of energy to think. Careful, deliberative reasoning and critical thinking are very difficult. Because we seem to be successful without going to the trouble of using these skills well, it feels unnecessary to develop them. As you shall see, however, there are many pitfalls in the cognitive processes described in this module. When people do not devote extra effort to learning and improving reasoning, problem solving, and critical thinking skills, they make many errors.

As is true for memory, if you develop the cognitive skills presented in this module, you will be more successful in school. It is important that you realize, however, that these skills will help you far beyond school, even more so than a good memory will. Although it is somewhat useful to have a good memory, ten years from now no potential employer will care how many questions you got right on multiple choice exams during college. All of them will, however, recognize whether you are a logical, analytical, critical thinker. With these thinking skills, you will be an effective, persuasive communicator and an excellent problem solver.

The module begins by describing different kinds of thought and knowledge, especially conceptual knowledge and critical thinking. An understanding of these differences will be valuable as you progress through school and encounter different assignments that require you to tap into different kinds of knowledge. The second section covers deductive and inductive reasoning, which are processes we use to construct and evaluate strong arguments. They are essential skills to have whenever you are trying to persuade someone (including yourself) of some point, or to respond to someone’s efforts to persuade you. The module ends with a section about problem solving. A solid understanding of the key processes involved in problem solving will help you to handle many daily challenges.

7.1. Different kinds of thought

7.2. Reasoning and Judgment

7.3. Problem Solving

READING WITH PURPOSE

Remember and understand.

By reading and studying Module 7, you should be able to remember and describe:

• Concepts and inferences (7.1)
• Procedural knowledge (7.1)
• Metacognition (7.1)
• Characteristics of critical thinking:  skepticism; identify biases, distortions, omissions, and assumptions; reasoning and problem solving skills  (7.1)
• Reasoning:  deductive reasoning, deductively valid argument, inductive reasoning, inductively strong argument, availability heuristic, representativeness heuristic  (7.2)
• Fixation:  functional fixedness, mental set  (7.3)
• Algorithms, heuristics, and the role of confirmation bias (7.3)
• Effective problem solving sequence (7.3)

By reading and thinking about how the concepts in Module 6 apply to real life, you should be able to:

• Identify which type of knowledge a piece of information is (7.1)
• Recognize examples of deductive and inductive reasoning (7.2)
• Recognize judgments that have probably been influenced by the availability heuristic (7.2)
• Recognize examples of problem solving heuristics and algorithms (7.3)

Analyze, Evaluate, and Create

By reading and thinking about Module 6, participating in classroom activities, and completing out-of-class assignments, you should be able to:

• Use the principles of critical thinking to evaluate information (7.1)
• Explain whether examples of reasoning arguments are deductively valid or inductively strong (7.2)
• Outline how you could try to solve a problem from your life using the effective problem solving sequence (7.3)

7.1. Different kinds of thought and knowledge

• Take a few minutes to write down everything that you know about dogs.
• Do you believe that:
• Psychic ability exists?
• Hypnosis is an altered state of consciousness?
• Magnet therapy is effective for relieving pain?
• Aerobic exercise is an effective treatment for depression?
• UFO’s from outer space have visited earth?

On what do you base your belief or disbelief for the questions above?

Of course, we all know what is meant by the words  think  and  knowledge . You probably also realize that they are not unitary concepts; there are different kinds of thought and knowledge. In this section, let us look at some of these differences. If you are familiar with these different kinds of thought and pay attention to them in your classes, it will help you to focus on the right goals, learn more effectively, and succeed in school. Different assignments and requirements in school call on you to use different kinds of knowledge or thought, so it will be very helpful for you to learn to recognize them (Anderson, et al. 2001).

Factual and conceptual knowledge

Module 5 introduced the idea of declarative memory, which is composed of facts and episodes. If you have ever played a trivia game or watched Jeopardy on TV, you realize that the human brain is able to hold an extraordinary number of facts. Likewise, you realize that each of us has an enormous store of episodes, essentially facts about events that happened in our own lives. It may be difficult to keep that in mind when we are struggling to retrieve one of those facts while taking an exam, however. Part of the problem is that, in contradiction to the advice from Module 5, many students continue to try to memorize course material as a series of unrelated facts (picture a history student simply trying to memorize history as a set of unrelated dates without any coherent story tying them together). Facts in the real world are not random and unorganized, however. It is the way that they are organized that constitutes a second key kind of knowledge, conceptual.

Concepts are nothing more than our mental representations of categories of things in the world. For example, think about dogs. When you do this, you might remember specific facts about dogs, such as they have fur and they bark. You may also recall dogs that you have encountered and picture them in your mind. All of this information (and more) makes up your concept of dog. You can have concepts of simple categories (e.g., triangle), complex categories (e.g., small dogs that sleep all day, eat out of the garbage, and bark at leaves), kinds of people (e.g., psychology professors), events (e.g., birthday parties), and abstract ideas (e.g., justice). Gregory Murphy (2002) refers to concepts as the “glue that holds our mental life together” (p. 1). Very simply, summarizing the world by using concepts is one of the most important cognitive tasks that we do. Our conceptual knowledge  is  our knowledge about the world. Individual concepts are related to each other to form a rich interconnected network of knowledge. For example, think about how the following concepts might be related to each other: dog, pet, play, Frisbee, chew toy, shoe. Or, of more obvious use to you now, how these concepts are related: working memory, long-term memory, declarative memory, procedural memory, and rehearsal? Because our minds have a natural tendency to organize information conceptually, when students try to remember course material as isolated facts, they are working against their strengths.

One last important point about concepts is that they allow you to instantly know a great deal of information about something. For example, if someone hands you a small red object and says, “here is an apple,” they do not have to tell you, “it is something you can eat.” You already know that you can eat it because it is true by virtue of the fact that the object is an apple; this is called drawing an  inference , assuming that something is true on the basis of your previous knowledge (for example, of category membership or of how the world works) or logical reasoning.

Procedural knowledge

Physical skills, such as tying your shoes, doing a cartwheel, and driving a car (or doing all three at the same time, but don’t try this at home) are certainly a kind of knowledge. They are procedural knowledge, the same idea as procedural memory that you saw in Module 5. Mental skills, such as reading, debating, and planning a psychology experiment, are procedural knowledge, as well. In short, procedural knowledge is the knowledge how to do something (Cohen & Eichenbaum, 1993).

Metacognitive knowledge

Floyd used to think that he had a great memory. Now, he has a better memory. Why? Because he finally realized that his memory was not as great as he once thought it was. Because Floyd eventually learned that he often forgets where he put things, he finally developed the habit of putting things in the same place. (Unfortunately, he did not learn this lesson before losing at least 5 watches and a wedding ring.) Because he finally realized that he often forgets to do things, he finally started using the To Do list app on his phone. And so on. Floyd’s insights about the real limitations of his memory have allowed him to remember things that he used to forget.

All of us have knowledge about the way our own minds work. You may know that you have a good memory for people’s names and a poor memory for math formulas. Someone else might realize that they have difficulty remembering to do things, like stopping at the store on the way home. Others still know that they tend to overlook details. This knowledge about our own thinking is actually quite important; it is called metacognitive knowledge, or  metacognition . Like other kinds of thinking skills, it is subject to error. For example, in unpublished research, one of the authors surveyed about 120 General Psychology students on the first day of the term. Among other questions, the students were asked them to predict their grade in the class and report their current Grade Point Average. Two-thirds of the students predicted that their grade in the course would be higher than their GPA. (The reality is that at our college, students tend to earn lower grades in psychology than their overall GPA.) Another example: Students routinely report that they thought they had done well on an exam, only to discover, to their dismay, that they were wrong (more on that important problem in a moment). Both errors reveal a breakdown in metacognition.

The Dunning-Kruger Effect

In general, most college students probably do not study enough. For example, using data from the National Survey of Student Engagement, Fosnacht, McCormack, and Lerma (2018) reported that first-year students at 4-year colleges in the U.S. averaged less than 14 hours per week preparing for classes. The typical suggestion is that you should spend two hours outside of class for every hour in class, or 24 – 30 hours per week for a full-time student. Clearly, students in general are nowhere near that recommended mark. Many observers, including some faculty, believe that this shortfall is a result of students being too busy or lazy. Now, it may be true that many students are too busy, with work and family obligations, for example. Others, are not particularly motivated in school, and therefore might correctly be labeled lazy. A third possible explanation, however, is that some students might not think they need to spend this much time. And this is a matter of metacognition. Consider the scenario that we mentioned above, students thinking they had done well on an exam only to discover that they did not. Justin Kruger and David Dunning examined scenarios very much like this in 1999. Kruger and Dunning gave research participants tests measuring humor, logic, and grammar. Then, they asked the participants to assess their own abilities and test performance in these areas. They found that participants in general tended to overestimate their abilities, already a problem with metacognition. Importantly, the participants who scored the lowest overestimated their abilities the most. Specifically, students who scored in the bottom quarter (averaging in the 12th percentile) thought they had scored in the 62nd percentile. This has become known as the  Dunning-Kruger effect . Many individual faculty members have replicated these results with their own student on their course exams, including the authors of this book. Think about it. Some students who just took an exam and performed poorly believe that they did well before seeing their score. It seems very likely that these are the very same students who stopped studying the night before because they thought they were “done.” Quite simply, it is not just that they did not know the material. They did not know that they did not know the material. That is poor metacognition.

In order to develop good metacognitive skills, you should continually monitor your thinking and seek frequent feedback on the accuracy of your thinking (Medina, Castleberry, & Persky 2017). For example, in classes get in the habit of predicting your exam grades. As soon as possible after taking an exam, try to find out which questions you missed and try to figure out why. If you do this soon enough, you may be able to recall the way it felt when you originally answered the question. Did you feel confident that you had answered the question correctly? Then you have just discovered an opportunity to improve your metacognition. Be on the lookout for that feeling and respond with caution.

concept :  a mental representation of a category of things in the world

Dunning-Kruger effect : individuals who are less competent tend to overestimate their abilities more than individuals who are more competent do

inference : an assumption about the truth of something that is not stated. Inferences come from our prior knowledge and experience, and from logical reasoning

metacognition :  knowledge about one’s own cognitive processes; thinking about your thinking

Critical thinking

One particular kind of knowledge or thinking skill that is related to metacognition is  critical thinking (Chew, 2020). You may have noticed that critical thinking is an objective in many college courses, and thus it could be a legitimate topic to cover in nearly any college course. It is particularly appropriate in psychology, however. As the science of (behavior and) mental processes, psychology is obviously well suited to be the discipline through which you should be introduced to this important way of thinking.

More importantly, there is a particular need to use critical thinking in psychology. We are all, in a way, experts in human behavior and mental processes, having engaged in them literally since birth. Thus, perhaps more than in any other class, students typically approach psychology with very clear ideas and opinions about its subject matter. That is, students already “know” a lot about psychology. The problem is, “it ain’t so much the things we don’t know that get us into trouble. It’s the things we know that just ain’t so” (Ward, quoted in Gilovich 1991). Indeed, many of students’ preconceptions about psychology are just plain wrong. Randolph Smith (2002) wrote a book about critical thinking in psychology called  Challenging Your Preconceptions,  highlighting this fact. On the other hand, many of students’ preconceptions about psychology are just plain right! But wait, how do you know which of your preconceptions are right and which are wrong? And when you come across a research finding or theory in this class that contradicts your preconceptions, what will you do? Will you stick to your original idea, discounting the information from the class? Will you immediately change your mind? Critical thinking can help us sort through this confusing mess.

But what is critical thinking? The goal of critical thinking is simple to state (but extraordinarily difficult to achieve): it is to be right, to draw the correct conclusions, to believe in things that are true and to disbelieve things that are false. We will provide two definitions of critical thinking (or, if you like, one large definition with two distinct parts). First, a more conceptual one: Critical thinking is thinking like a scientist in your everyday life (Schmaltz, Jansen, & Wenckowski, 2017).  Our second definition is more operational; it is simply a list of skills that are essential to be a critical thinker. Critical thinking entails solid reasoning and problem solving skills; skepticism; and an ability to identify biases, distortions, omissions, and assumptions. Excellent deductive and inductive reasoning, and problem solving skills contribute to critical thinking. So, you can consider the subject matter of sections 7.2 and 7.3 to be part of critical thinking. Because we will be devoting considerable time to these concepts in the rest of the module, let us begin with a discussion about the other aspects of critical thinking.

Let’s address that first part of the definition. Scientists form hypotheses, or predictions about some possible future observations. Then, they collect data, or information (think of this as making those future observations). They do their best to make unbiased observations using reliable techniques that have been verified by others. Then, and only then, they draw a conclusion about what those observations mean. Oh, and do not forget the most important part. “Conclusion” is probably not the most appropriate word because this conclusion is only tentative. A scientist is always prepared that someone else might come along and produce new observations that would require a new conclusion be drawn. Wow! If you like to be right, you could do a lot worse than using a process like this.

A Critical Thinker’s Toolkit 

Now for the second part of the definition. Good critical thinkers (and scientists) rely on a variety of tools to evaluate information. Perhaps the most recognizable tool for critical thinking is  skepticism (and this term provides the clearest link to the thinking like a scientist definition, as you are about to see). Some people intend it as an insult when they call someone a skeptic. But if someone calls you a skeptic, if they are using the term correctly, you should consider it a great compliment. Simply put, skepticism is a way of thinking in which you refrain from drawing a conclusion or changing your mind until good evidence has been provided. People from Missouri should recognize this principle, as Missouri is known as the Show-Me State. As a skeptic, you are not inclined to believe something just because someone said so, because someone else believes it, or because it sounds reasonable. You must be persuaded by high quality evidence.

Of course, if that evidence is produced, you have a responsibility as a skeptic to change your belief. Failure to change a belief in the face of good evidence is not skepticism; skepticism has open mindedness at its core. M. Neil Browne and Stuart Keeley (2018) use the term weak sense critical thinking to describe critical thinking behaviors that are used only to strengthen a prior belief. Strong sense critical thinking, on the other hand, has as its goal reaching the best conclusion. Sometimes that means strengthening your prior belief, but sometimes it means changing your belief to accommodate the better evidence.

Many times, a failure to think critically or weak sense critical thinking is related to a  bias , an inclination, tendency, leaning, or prejudice. Everybody has biases, but many people are unaware of them. Awareness of your own biases gives you the opportunity to control or counteract them. Unfortunately, however, many people are happy to let their biases creep into their attempts to persuade others; indeed, it is a key part of their persuasive strategy. To see how these biases influence messages, just look at the different descriptions and explanations of the same events given by people of different ages or income brackets, or conservative versus liberal commentators, or by commentators from different parts of the world. Of course, to be successful, these people who are consciously using their biases must disguise them. Even undisguised biases can be difficult to identify, so disguised ones can be nearly impossible.

Here are some common sources of biases:

• Personal values and beliefs.  Some people believe that human beings are basically driven to seek power and that they are typically in competition with one another over scarce resources. These beliefs are similar to the world-view that political scientists call “realism.” Other people believe that human beings prefer to cooperate and that, given the chance, they will do so. These beliefs are similar to the world-view known as “idealism.” For many people, these deeply held beliefs can influence, or bias, their interpretations of such wide ranging situations as the behavior of nations and their leaders or the behavior of the driver in the car ahead of you. For example, if your worldview is that people are typically in competition and someone cuts you off on the highway, you may assume that the driver did it purposely to get ahead of you. Other types of beliefs about the way the world is or the way the world should be, for example, political beliefs, can similarly become a significant source of bias.
• Racism, sexism, ageism and other forms of prejudice and bigotry.  These are, sadly, a common source of bias in many people. They are essentially a special kind of “belief about the way the world is.” These beliefs—for example, that women do not make effective leaders—lead people to ignore contradictory evidence (examples of effective women leaders, or research that disputes the belief) and to interpret ambiguous evidence in a way consistent with the belief.
• Self-interest.  When particular people benefit from things turning out a certain way, they can sometimes be very susceptible to letting that interest bias them. For example, a company that will earn a profit if they sell their product may have a bias in the way that they give information about their product. A union that will benefit if its members get a generous contract might have a bias in the way it presents information about salaries at competing organizations. (Note that our inclusion of examples describing both companies and unions is an explicit attempt to control for our own personal biases). Home buyers are often dismayed to discover that they purchased their dream house from someone whose self-interest led them to lie about flooding problems in the basement or back yard. This principle, the biasing power of self-interest, is likely what led to the famous phrase  Caveat Emptor  (let the buyer beware) .  

Knowing that these types of biases exist will help you evaluate evidence more critically. Do not forget, though, that people are not always keen to let you discover the sources of biases in their arguments. For example, companies or political organizations can sometimes disguise their support of a research study by contracting with a university professor, who comes complete with a seemingly unbiased institutional affiliation, to conduct the study.

People’s biases, conscious or unconscious, can lead them to make omissions, distortions, and assumptions that undermine our ability to correctly evaluate evidence. It is essential that you look for these elements. Always ask, what is missing, what is not as it appears, and what is being assumed here? For example, consider this (fictional) chart from an ad reporting customer satisfaction at 4 local health clubs.

Clearly, from the results of the chart, one would be tempted to give Club C a try, as customer satisfaction is much higher than for the other 3 clubs.

There are so many distortions and omissions in this chart, however, that it is actually quite meaningless. First, how was satisfaction measured? Do the bars represent responses to a survey? If so, how were the questions asked? Most importantly, where is the missing scale for the chart? Although the differences look quite large, are they really?

Well, here is the same chart, with a different scale, this time labeled:

Club C is not so impressive any more, is it? In fact, all of the health clubs have customer satisfaction ratings (whatever that means) between 85% and 88%. In the first chart, the entire scale of the graph included only the percentages between 83 and 89. This “judicious” choice of scale—some would call it a distortion—and omission of that scale from the chart make the tiny differences among the clubs seem important, however.

Also, in order to be a critical thinker, you need to learn to pay attention to the assumptions that underlie a message. Let us briefly illustrate the role of assumptions by touching on some people’s beliefs about the criminal justice system in the US. Some believe that a major problem with our judicial system is that many criminals go free because of legal technicalities. Others believe that a major problem is that many innocent people are convicted of crimes. The simple fact is, both types of errors occur. A person’s conclusion about which flaw in our judicial system is the greater tragedy is based on an assumption about which of these is the more serious error (letting the guilty go free or convicting the innocent). This type of assumption is called a value assumption (Browne and Keeley, 2018). It reflects the differences in values that people develop, differences that may lead us to disregard valid evidence that does not fit in with our particular values.

Oh, by the way, some students probably noticed this, but the seven tips for evaluating information that we shared in Module 1 are related to this. Actually, they are part of this section. The tips are, to a very large degree, set of ideas you can use to help you identify biases, distortions, omissions, and assumptions. If you do not remember this section, we strongly recommend you take a few minutes to review it.

skepticism :  a way of thinking in which you refrain from drawing a conclusion or changing your mind until good evidence has been provided

bias : an inclination, tendency, leaning, or prejudice

• Which of your beliefs (or disbeliefs) from the Activate exercise for this section were derived from a process of critical thinking? If some of your beliefs were not based on critical thinking, are you willing to reassess these beliefs? If the answer is no, why do you think that is? If the answer is yes, what concrete steps will you take?

7.2 Reasoning and Judgment

• What percentage of kidnappings are committed by strangers?
• Which area of the house is riskiest: kitchen, bathroom, or stairs?
• What is the most common cancer in the US?
• What percentage of workplace homicides are committed by co-workers?

An essential set of procedural thinking skills is  reasoning , the ability to generate and evaluate solid conclusions from a set of statements or evidence. You should note that these conclusions (when they are generated instead of being evaluated) are one key type of inference that we described in Section 7.1. There are two main types of reasoning, deductive and inductive.

Deductive reasoning

Suppose your teacher tells you that if you get an A on the final exam in a course, you will get an A for the whole course. Then, you get an A on the final exam. What will your final course grade be? Most people can see instantly that you can conclude with certainty that you will get an A for the course. This is a type of reasoning called  deductive reasoning , which is defined as reasoning in which a conclusion is guaranteed to be true as long as the statements leading to it are true. The three statements can be listed as an  argument , with two beginning statements and a conclusion:

Statement 1: If you get an A on the final exam, you will get an A for the course

Statement 2: You get an A on the final exam

Conclusion: You will get an A for the course

This particular arrangement, in which true beginning statements lead to a guaranteed true conclusion, is known as a  deductively valid argument . Although deductive reasoning is often the subject of abstract, brain-teasing, puzzle-like word problems, it is actually an extremely important type of everyday reasoning. It is just hard to recognize sometimes. For example, imagine that you are looking for your car keys and you realize that they are either in the kitchen drawer or in your book bag. After looking in the kitchen drawer, you instantly know that they must be in your book bag. That conclusion results from a simple deductive reasoning argument. In addition, solid deductive reasoning skills are necessary for you to succeed in the sciences, philosophy, math, computer programming, and any endeavor involving the use of logic to persuade others to your point of view or to evaluate others’ arguments.

Cognitive psychologists, and before them philosophers, have been quite interested in deductive reasoning, not so much for its practical applications, but for the insights it can offer them about the ways that human beings think. One of the early ideas to emerge from the examination of deductive reasoning is that people learn (or develop) mental versions of rules that allow them to solve these types of reasoning problems (Braine, 1978; Braine, Reiser, & Rumain, 1984). The best way to see this point of view is to realize that there are different possible rules, and some of them are very simple. For example, consider this rule of logic:

therefore q

Logical rules are often presented abstractly, as letters, in order to imply that they can be used in very many specific situations. Here is a concrete version of the of the same rule:

I’ll either have pizza or a hamburger for dinner tonight (p or q)

I won’t have pizza (not p)

Therefore, I’ll have a hamburger (therefore q)

This kind of reasoning seems so natural, so easy, that it is quite plausible that we would use a version of this rule in our daily lives. At least, it seems more plausible than some of the alternative possibilities—for example, that we need to have experience with the specific situation (pizza or hamburger, in this case) in order to solve this type of problem easily. So perhaps there is a form of natural logic (Rips, 1990) that contains very simple versions of logical rules. When we are faced with a reasoning problem that maps onto one of these rules, we use the rule.

But be very careful; things are not always as easy as they seem. Even these simple rules are not so simple. For example, consider the following rule. Many people fail to realize that this rule is just as valid as the pizza or hamburger rule above.

if p, then q

therefore, not p

Concrete version:

If I eat dinner, then I will have dessert

I did not have dessert

Therefore, I did not eat dinner

The simple fact is, it can be very difficult for people to apply rules of deductive logic correctly; as a result, they make many errors when trying to do so. Is this a deductively valid argument or not?

Students who like school study a lot

Students who study a lot get good grades

Jane does not like school

Therefore, Jane does not get good grades

Many people are surprised to discover that this is not a logically valid argument; the conclusion is not guaranteed to be true from the beginning statements. Although the first statement says that students who like school study a lot, it does NOT say that students who do not like school do not study a lot. In other words, it may very well be possible to study a lot without liking school. Even people who sometimes get problems like this right might not be using the rules of deductive reasoning. Instead, they might just be making judgments for examples they know, in this case, remembering instances of people who get good grades despite not liking school.

Making deductive reasoning even more difficult is the fact that there are two important properties that an argument may have. One, it can be valid or invalid (meaning that the conclusion does or does not follow logically from the statements leading up to it). Two, an argument (or more correctly, its conclusion) can be true or false. Here is an example of an argument that is logically valid, but has a false conclusion (at least we think it is false).

Either you are eleven feet tall or the Grand Canyon was created by a spaceship crashing into the earth.

You are not eleven feet tall

Therefore the Grand Canyon was created by a spaceship crashing into the earth

This argument has the exact same form as the pizza or hamburger argument above, making it is deductively valid. The conclusion is so false, however, that it is absurd (of course, the reason the conclusion is false is that the first statement is false). When people are judging arguments, they tend to not observe the difference between deductive validity and the empirical truth of statements or conclusions. If the elements of an argument happen to be true, people are likely to judge the argument logically valid; if the elements are false, they will very likely judge it invalid (Markovits & Bouffard-Bouchard, 1992; Moshman & Franks, 1986). Thus, it seems a stretch to say that people are using these logical rules to judge the validity of arguments. Many psychologists believe that most people actually have very limited deductive reasoning skills (Johnson-Laird, 1999). They argue that when faced with a problem for which deductive logic is required, people resort to some simpler technique, such as matching terms that appear in the statements and the conclusion (Evans, 1982). This might not seem like a problem, but what if reasoners believe that the elements are true and they happen to be wrong; they will would believe that they are using a form of reasoning that guarantees they are correct and yet be wrong.

deductive reasoning :  a type of reasoning in which the conclusion is guaranteed to be true any time the statements leading up to it are true

argument :  a set of statements in which the beginning statements lead to a conclusion

deductively valid argument :  an argument for which true beginning statements guarantee that the conclusion is true

Inductive reasoning and judgment

Every day, you make many judgments about the likelihood of one thing or another. Whether you realize it or not, you are practicing  inductive reasoning   on a daily basis. In inductive reasoning arguments, a conclusion is likely whenever the statements preceding it are true. The first thing to notice about inductive reasoning is that, by definition, you can never be sure about your conclusion; you can only estimate how likely the conclusion is. Inductive reasoning may lead you to focus on Memory Encoding and Recoding when you study for the exam, but it is possible the instructor will ask more questions about Memory Retrieval instead. Unlike deductive reasoning, the conclusions you reach through inductive reasoning are only probable, not certain. That is why scientists consider inductive reasoning weaker than deductive reasoning. But imagine how hard it would be for us to function if we could not act unless we were certain about the outcome.

Inductive reasoning can be represented as logical arguments consisting of statements and a conclusion, just as deductive reasoning can be. In an inductive argument, you are given some statements and a conclusion (or you are given some statements and must draw a conclusion). An argument is  inductively strong   if the conclusion would be very probable whenever the statements are true. So, for example, here is an inductively strong argument:

• Statement #1: The forecaster on Channel 2 said it is going to rain today.
• Statement #2: The forecaster on Channel 5 said it is going to rain today.
• Statement #3: It is very cloudy and humid.
• Statement #4: You just heard thunder.
• Conclusion (or judgment): It is going to rain today.

Think of the statements as evidence, on the basis of which you will draw a conclusion. So, based on the evidence presented in the four statements, it is very likely that it will rain today. Will it definitely rain today? Certainly not. We can all think of times that the weather forecaster was wrong.

A true story: Some years ago psychology student was watching a baseball playoff game between the St. Louis Cardinals and the Los Angeles Dodgers. A graphic on the screen had just informed the audience that the Cardinal at bat, (Hall of Fame shortstop) Ozzie Smith, a switch hitter batting left-handed for this plate appearance, had never, in nearly 3000 career at-bats, hit a home run left-handed. The student, who had just learned about inductive reasoning in his psychology class, turned to his companion (a Cardinals fan) and smugly said, “It is an inductively strong argument that Ozzie Smith will not hit a home run.” He turned back to face the television just in time to watch the ball sail over the right field fence for a home run. Although the student felt foolish at the time, he was not wrong. It was an inductively strong argument; 3000 at-bats is an awful lot of evidence suggesting that the Wizard of Ozz (as he was known) would not be hitting one out of the park (think of each at-bat without a home run as a statement in an inductive argument). Sadly (for the die-hard Cubs fan and Cardinals-hating student), despite the strength of the argument, the conclusion was wrong.

Given the possibility that we might draw an incorrect conclusion even with an inductively strong argument, we really want to be sure that we do, in fact, make inductively strong arguments. If we judge something probable, it had better be probable. If we judge something nearly impossible, it had better not happen. Think of inductive reasoning, then, as making reasonably accurate judgments of the probability of some conclusion given a set of evidence.

We base many decisions in our lives on inductive reasoning. For example:

Statement #1: Psychology is not my best subject

Statement #2: My psychology instructor has a reputation for giving difficult exams

Statement #3: My first psychology exam was much harder than I expected

Judgment: The next exam will probably be very difficult.

Decision: I will study tonight instead of watching Netflix.

Some other examples of judgments that people commonly make in a school context include judgments of the likelihood that:

• A particular class will be interesting/useful/difficult
• You will be able to finish writing a paper by next week if you go out tonight
• Your laptop’s battery will last through the next trip to the library
• You will not miss anything important if you skip class tomorrow
• Your instructor will not notice if you skip class tomorrow
• You will be able to find a book that you will need for a paper
• There will be an essay question about Memory Encoding on the next exam

Tversky and Kahneman (1983) recognized that there are two general ways that we might make these judgments; they termed them extensional (i.e., following the laws of probability) and intuitive (i.e., using shortcuts or heuristics, see below). We will use a similar distinction between Type 1 and Type 2 thinking, as described by Keith Stanovich and his colleagues (Evans and Stanovich, 2013; Stanovich and West, 2000). Type 1 thinking is fast, automatic, effortful, and emotional. In fact, it is hardly fair to call it reasoning at all, as judgments just seem to pop into one’s head. Type 2 thinking , on the other hand, is slow, effortful, and logical. So obviously, it is more likely to lead to a correct judgment, or an optimal decision. The problem is, we tend to over-rely on Type 1. Now, we are not saying that Type 2 is the right way to go for every decision or judgment we make. It seems a bit much, for example, to engage in a step-by-step logical reasoning procedure to decide whether we will have chicken or fish for dinner tonight.

Many bad decisions in some very important contexts, however, can be traced back to poor judgments of the likelihood of certain risks or outcomes that result from the use of Type 1 when a more logical reasoning process would have been more appropriate. For example:

Statement #1: It is late at night.

Statement #2: Albert has been drinking beer for the past five hours at a party.

Statement #3: Albert is not exactly sure where he is or how far away home is.

Judgment: Albert will have no difficulty walking home.

Decision: He walks home alone.

As you can see in this example, the three statements backing up the judgment do not really support it. In other words, this argument is not inductively strong because it is based on judgments that ignore the laws of probability. What are the chances that someone facing these conditions will be able to walk home alone easily? And one need not be drunk to make poor decisions based on judgments that just pop into our heads.

The truth is that many of our probability judgments do not come very close to what the laws of probability say they should be. Think about it. In order for us to reason in accordance with these laws, we would need to know the laws of probability, which would allow us to calculate the relationship between particular pieces of evidence and the probability of some outcome (i.e., how much likelihood should change given a piece of evidence), and we would have to do these heavy math calculations in our heads. After all, that is what Type 2 requires. Needless to say, even if we were motivated, we often do not even know how to apply Type 2 reasoning in many cases.

So what do we do when we don’t have the knowledge, skills, or time required to make the correct mathematical judgment? Do we hold off and wait until we can get better evidence? Do we read up on probability and fire up our calculator app so we can compute the correct probability? Of course not. We rely on Type 1 thinking. We “wing it.” That is, we come up with a likelihood estimate using some means at our disposal. Psychologists use the term heuristic to describe the type of “winging it” we are talking about. A  heuristic   is a shortcut strategy that we use to make some judgment or solve some problem (see Section 7.3). Heuristics are easy and quick, think of them as the basic procedures that are characteristic of Type 1.  They can absolutely lead to reasonably good judgments and decisions in some situations (like choosing between chicken and fish for dinner). They are, however, far from foolproof. There are, in fact, quite a lot of situations in which heuristics can lead us to make incorrect judgments, and in many cases the decisions based on those judgments can have serious consequences.

Let us return to the activity that begins this section. You were asked to judge the likelihood (or frequency) of certain events and risks. You were free to come up with your own evidence (or statements) to make these judgments. This is where a heuristic crops up. As a judgment shortcut, we tend to generate specific examples of those very events to help us decide their likelihood or frequency. For example, if we are asked to judge how common, frequent, or likely a particular type of cancer is, many of our statements would be examples of specific cancer cases:

Statement #1: Andy Kaufman (comedian) had lung cancer.

Statement #2: Colin Powell (US Secretary of State) had prostate cancer.

Statement #3: Bob Marley (musician) had skin and brain cancer

Statement #4: Sandra Day O’Connor (Supreme Court Justice) had breast cancer.

Statement #5: Fred Rogers (children’s entertainer) had stomach cancer.

Statement #6: Robin Roberts (news anchor) had breast cancer.

Statement #7: Bette Davis (actress) had breast cancer.

Judgment: Breast cancer is the most common type.

Your own experience or memory may also tell you that breast cancer is the most common type. But it is not (although it is common). Actually, skin cancer is the most common type in the US. We make the same types of misjudgments all the time because we do not generate the examples or evidence according to their actual frequencies or probabilities. Instead, we have a tendency (or bias) to search for the examples in memory; if they are easy to retrieve, we assume that they are common. To rephrase this in the language of the heuristic, events seem more likely to the extent that they are available to memory. This bias has been termed the  availability heuristic   (Kahneman and Tversky, 1974).

The fact that we use the availability heuristic does not automatically mean that our judgment is wrong. The reason we use heuristics in the first place is that they work fairly well in many cases (and, of course that they are easy to use). So, the easiest examples to think of sometimes are the most common ones. Is it more likely that a member of the U.S. Senate is a man or a woman? Most people have a much easier time generating examples of male senators. And as it turns out, the U.S. Senate has many more men than women (74 to 26 in 2020). In this case, then, the availability heuristic would lead you to make the correct judgment; it is far more likely that a senator would be a man.

In many other cases, however, the availability heuristic will lead us astray. This is because events can be memorable for many reasons other than their frequency. Section 5.2, Encoding Meaning, suggested that one good way to encode the meaning of some information is to form a mental image of it. Thus, information that has been pictured mentally will be more available to memory. Indeed, an event that is vivid and easily pictured will trick many people into supposing that type of event is more common than it actually is. Repetition of information will also make it more memorable. So, if the same event is described to you in a magazine, on the evening news, on a podcast that you listen to, and in your Facebook feed; it will be very available to memory. Again, the availability heuristic will cause you to misperceive the frequency of these types of events.

Most interestingly, information that is unusual is more memorable. Suppose we give you the following list of words to remember: box, flower, letter, platypus, oven, boat, newspaper, purse, drum, car. Very likely, the easiest word to remember would be platypus, the unusual one. The same thing occurs with memories of events. An event may be available to memory because it is unusual, yet the availability heuristic leads us to judge that the event is common. Did you catch that? In these cases, the availability heuristic makes us think the exact opposite of the true frequency. We end up thinking something is common because it is unusual (and therefore memorable). Yikes.

The misapplication of the availability heuristic sometimes has unfortunate results. For example, if you went to K-12 school in the US over the past 10 years, it is extremely likely that you have participated in lockdown and active shooter drills. Of course, everyone is trying to prevent the tragedy of another school shooting. And believe us, we are not trying to minimize how terrible the tragedy is. But the truth of the matter is, school shootings are extremely rare. Because the federal government does not keep a database of school shootings, the Washington Post has maintained their own running tally. Between 1999 and January 2020 (the date of the most recent school shooting with a death in the US at of the time this paragraph was written), the Post reported a total of 254 people died in school shootings in the US. Not 254 per year, 254 total. That is an average of 12 per year. Of course, that is 254 people who should not have died (particularly because many were children), but in a country with approximately 60,000,000 students and teachers, this is a very small risk.

But many students and teachers are terrified that they will be victims of school shootings because of the availability heuristic. It is so easy to think of examples (they are very available to memory) that people believe the event is very common. It is not. And there is a downside to this. We happen to believe that there is an enormous gun violence problem in the United States. According the the Centers for Disease Control and Prevention, there were 39,773 firearm deaths in the US in 2017. Fifteen of those deaths were in school shootings, according to the Post. 60% of those deaths were suicides. When people pay attention to the school shooting risk (low), they often fail to notice the much larger risk.

And examples like this are by no means unique. The authors of this book have been teaching psychology since the 1990’s. We have been able to make the exact same arguments about the misapplication of the availability heuristics and keep them current by simply swapping out for the “fear of the day.” In the 1990’s it was children being kidnapped by strangers (it was known as “stranger danger”) despite the facts that kidnappings accounted for only 2% of the violent crimes committed against children, and only 24% of kidnappings are committed by strangers (US Department of Justice, 2007). This fear overlapped with the fear of terrorism that gripped the country after the 2001 terrorist attacks on the World Trade Center and US Pentagon and still plagues the population of the US somewhat in 2020. After a well-publicized, sensational act of violence, people are extremely likely to increase their estimates of the chances that they, too, will be victims of terror. Think about the reality, however. In October of 2001, a terrorist mailed anthrax spores to members of the US government and a number of media companies. A total of five people died as a result of this attack. The nation was nearly paralyzed by the fear of dying from the attack; in reality the probability of an individual person dying was 0.00000002.

The availability heuristic can lead you to make incorrect judgments in a school setting as well. For example, suppose you are trying to decide if you should take a class from a particular math professor. You might try to make a judgment of how good a teacher she is by recalling instances of friends and acquaintances making comments about her teaching skill. You may have some examples that suggest that she is a poor teacher very available to memory, so on the basis of the availability heuristic you judge her a poor teacher and decide to take the class from someone else. What if, however, the instances you recalled were all from the same person, and this person happens to be a very colorful storyteller? The subsequent ease of remembering the instances might not indicate that the professor is a poor teacher after all.

Although the availability heuristic is obviously important, it is not the only judgment heuristic we use. Amos Tversky and Daniel Kahneman examined the role of heuristics in inductive reasoning in a long series of studies. Kahneman received a Nobel Prize in Economics for this research in 2002, and Tversky would have certainly received one as well if he had not died of melanoma at age 59 in 1996 (Nobel Prizes are not awarded posthumously). Kahneman and Tversky demonstrated repeatedly that people do not reason in ways that are consistent with the laws of probability. They identified several heuristic strategies that people use instead to make judgments about likelihood. The importance of this work for economics (and the reason that Kahneman was awarded the Nobel Prize) is that earlier economic theories had assumed that people do make judgments rationally, that is, in agreement with the laws of probability.

Another common heuristic that people use for making judgments is the  representativeness heuristic (Kahneman & Tversky 1973). Suppose we describe a person to you. He is quiet and shy, has an unassuming personality, and likes to work with numbers. Is this person more likely to be an accountant or an attorney? If you said accountant, you were probably using the representativeness heuristic. Our imaginary person is judged likely to be an accountant because he resembles, or is representative of the concept of, an accountant. When research participants are asked to make judgments such as these, the only thing that seems to matter is the representativeness of the description. For example, if told that the person described is in a room that contains 70 attorneys and 30 accountants, participants will still assume that he is an accountant.

inductive reasoning :  a type of reasoning in which we make judgments about likelihood from sets of evidence

inductively strong argument :  an inductive argument in which the beginning statements lead to a conclusion that is probably true

heuristic :  a shortcut strategy that we use to make judgments and solve problems. Although they are easy to use, they do not guarantee correct judgments and solutions

availability heuristic :  judging the frequency or likelihood of some event type according to how easily examples of the event can be called to mind (i.e., how available they are to memory)

representativeness heuristic:   judging the likelihood that something is a member of a category on the basis of how much it resembles a typical category member (i.e., how representative it is of the category)

Type 1 thinking : fast, automatic, and emotional thinking.

Type 2 thinking : slow, effortful, and logical thinking.

• What percentage of workplace homicides are co-worker violence?

Many people get these questions wrong. The answers are 10%; stairs; skin; 6%. How close were your answers? Explain how the availability heuristic might have led you to make the incorrect judgments.

• Can you think of some other judgments that you have made (or beliefs that you have) that might have been influenced by the availability heuristic?

7.3 Problem Solving

• Please take a few minutes to list a number of problems that you are facing right now.
• Now write about a problem that you recently solved.
• What is your definition of a problem?

Mary has a problem. Her daughter, ordinarily quite eager to please, appears to delight in being the last person to do anything. Whether getting ready for school, going to piano lessons or karate class, or even going out with her friends, she seems unwilling or unable to get ready on time. Other people have different kinds of problems. For example, many students work at jobs, have numerous family commitments, and are facing a course schedule full of difficult exams, assignments, papers, and speeches. How can they find enough time to devote to their studies and still fulfill their other obligations? Speaking of students and their problems: Show that a ball thrown vertically upward with initial velocity v0 takes twice as much time to return as to reach the highest point (from Spiegel, 1981).

These are three very different situations, but we have called them all problems. What makes them all the same, despite the differences? A psychologist might define a  problem   as a situation with an initial state, a goal state, and a set of possible intermediate states. Somewhat more meaningfully, we might consider a problem a situation in which you are in here one state (e.g., daughter is always late), you want to be there in another state (e.g., daughter is not always late), and with no obvious way to get from here to there. Defined this way, each of the three situations we outlined can now be seen as an example of the same general concept, a problem. At this point, you might begin to wonder what is not a problem, given such a general definition. It seems that nearly every non-routine task we engage in could qualify as a problem. As long as you realize that problems are not necessarily bad (it can be quite fun and satisfying to rise to the challenge and solve a problem), this may be a useful way to think about it.

Can we identify a set of problem-solving skills that would apply to these very different kinds of situations? That task, in a nutshell, is a major goal of this section. Let us try to begin to make sense of the wide variety of ways that problems can be solved with an important observation: the process of solving problems can be divided into two key parts. First, people have to notice, comprehend, and represent the problem properly in their minds (called  problem representation ). Second, they have to apply some kind of solution strategy to the problem. Psychologists have studied both of these key parts of the process in detail.

When you first think about the problem-solving process, you might guess that most of our difficulties would occur because we are failing in the second step, the application of strategies. Although this can be a significant difficulty much of the time, the more important source of difficulty is probably problem representation. In short, we often fail to solve a problem because we are looking at it, or thinking about it, the wrong way.

problem :  a situation in which we are in an initial state, have a desired goal state, and there is a number of possible intermediate states (i.e., there is no obvious way to get from the initial to the goal state)

problem representation :  noticing, comprehending and forming a mental conception of a problem

Defining and Mentally Representing Problems in Order to Solve Them

So, the main obstacle to solving a problem is that we do not clearly understand exactly what the problem is. Recall the problem with Mary’s daughter always being late. One way to represent, or to think about, this problem is that she is being defiant. She refuses to get ready in time. This type of representation or definition suggests a particular type of solution. Another way to think about the problem, however, is to consider the possibility that she is simply being sidetracked by interesting diversions. This different conception of what the problem is (i.e., different representation) suggests a very different solution strategy. For example, if Mary defines the problem as defiance, she may be tempted to solve the problem using some kind of coercive tactics, that is, to assert her authority as her mother and force her to listen. On the other hand, if Mary defines the problem as distraction, she may try to solve it by simply removing the distracting objects.

As you might guess, when a problem is represented one way, the solution may seem very difficult, or even impossible. Seen another way, the solution might be very easy. For example, consider the following problem (from Nasar, 1998):

Two bicyclists start 20 miles apart and head toward each other, each going at a steady rate of 10 miles per hour. At the same time, a fly that travels at a steady 15 miles per hour starts from the front wheel of the southbound bicycle and flies to the front wheel of the northbound one, then turns around and flies to the front wheel of the southbound one again, and continues in this manner until he is crushed between the two front wheels. Question: what total distance did the fly cover?

Please take a few minutes to try to solve this problem.

Most people represent this problem as a question about a fly because, well, that is how the question is asked. The solution, using this representation, is to figure out how far the fly travels on the first leg of its journey, then add this total to how far it travels on the second leg of its journey (when it turns around and returns to the first bicycle), then continue to add the smaller distance from each leg of the journey until you converge on the correct answer. You would have to be quite skilled at math to solve this problem, and you would probably need some time and pencil and paper to do it.

If you consider a different representation, however, you can solve this problem in your head. Instead of thinking about it as a question about a fly, think about it as a question about the bicycles. They are 20 miles apart, and each is traveling 10 miles per hour. How long will it take for the bicycles to reach each other? Right, one hour. The fly is traveling 15 miles per hour; therefore, it will travel a total of 15 miles back and forth in the hour before the bicycles meet. Represented one way (as a problem about a fly), the problem is quite difficult. Represented another way (as a problem about two bicycles), it is easy. Changing your representation of a problem is sometimes the best—sometimes the only—way to solve it.

Unfortunately, however, changing a problem’s representation is not the easiest thing in the world to do. Often, problem solvers get stuck looking at a problem one way. This is called  fixation . Most people who represent the preceding problem as a problem about a fly probably do not pause to reconsider, and consequently change, their representation. A parent who thinks her daughter is being defiant is unlikely to consider the possibility that her behavior is far less purposeful.

Problem-solving fixation was examined by a group of German psychologists called Gestalt psychologists during the 1930’s and 1940’s. Karl Dunker, for example, discovered an important type of failure to take a different perspective called  functional fixedness . Imagine being a participant in one of his experiments. You are asked to figure out how to mount two candles on a door and are given an assortment of odds and ends, including a small empty cardboard box and some thumbtacks. Perhaps you have already figured out a solution: tack the box to the door so it forms a platform, then put the candles on top of the box. Most people are able to arrive at this solution. Imagine a slight variation of the procedure, however. What if, instead of being empty, the box had matches in it? Most people given this version of the problem do not arrive at the solution given above. Why? Because it seems to people that when the box contains matches, it already has a function; it is a matchbox. People are unlikely to consider a new function for an object that already has a function. This is functional fixedness.

Mental set is a type of fixation in which the problem solver gets stuck using the same solution strategy that has been successful in the past, even though the solution may no longer be useful. It is commonly seen when students do math problems for homework. Often, several problems in a row require the reapplication of the same solution strategy. Then, without warning, the next problem in the set requires a new strategy. Many students attempt to apply the formerly successful strategy on the new problem and therefore cannot come up with a correct answer.

The thing to remember is that you cannot solve a problem unless you correctly identify what it is to begin with (initial state) and what you want the end result to be (goal state). That may mean looking at the problem from a different angle and representing it in a new way. The correct representation does not guarantee a successful solution, but it certainly puts you on the right track.

A bit more optimistically, the Gestalt psychologists discovered what may be considered the opposite of fixation, namely  insight . Sometimes the solution to a problem just seems to pop into your head. Wolfgang Kohler examined insight by posing many different problems to chimpanzees, principally problems pertaining to their acquisition of out-of-reach food. In one version, a banana was placed outside of a chimpanzee’s cage and a short stick inside the cage. The stick was too short to retrieve the banana, but was long enough to retrieve a longer stick also located outside of the cage. This second stick was long enough to retrieve the banana. After trying, and failing, to reach the banana with the shorter stick, the chimpanzee would try a couple of random-seeming attempts, react with some apparent frustration or anger, then suddenly rush to the longer stick, the correct solution fully realized at this point. This sudden appearance of the solution, observed many times with many different problems, was termed insight by Kohler.

Lest you think it pertains to chimpanzees only, Karl Dunker demonstrated that children also solve problems through insight in the 1930s. More importantly, you have probably experienced insight yourself. Think back to a time when you were trying to solve a difficult problem. After struggling for a while, you gave up. Hours later, the solution just popped into your head, perhaps when you were taking a walk, eating dinner, or lying in bed.

fixation :  when a problem solver gets stuck looking at a problem a particular way and cannot change his or her representation of it (or his or her intended solution strategy)

functional fixedness :  a specific type of fixation in which a problem solver cannot think of a new use for an object that already has a function

mental set :  a specific type of fixation in which a problem solver gets stuck using the same solution strategy that has been successful in the past

insight :  a sudden realization of a solution to a problem

Solving Problems by Trial and Error

Correctly identifying the problem and your goal for a solution is a good start, but recall the psychologist’s definition of a problem: it includes a set of possible intermediate states. Viewed this way, a problem can be solved satisfactorily only if one can find a path through some of these intermediate states to the goal. Imagine a fairly routine problem, finding a new route to school when your ordinary route is blocked (by road construction, for example). At each intersection, you may turn left, turn right, or go straight. A satisfactory solution to the problem (of getting to school) is a sequence of selections at each intersection that allows you to wind up at school.

If you had all the time in the world to get to school, you might try choosing intermediate states randomly. At one corner you turn left, the next you go straight, then you go left again, then right, then right, then straight. Unfortunately, trial and error will not necessarily get you where you want to go, and even if it does, it is not the fastest way to get there. For example, when a friend of ours was in college, he got lost on the way to a concert and attempted to find the venue by choosing streets to turn onto randomly (this was long before the use of GPS). Amazingly enough, the strategy worked, although he did end up missing two out of the three bands who played that night.

Trial and error is not all bad, however. B.F. Skinner, a prominent behaviorist psychologist, suggested that people often behave randomly in order to see what effect the behavior has on the environment and what subsequent effect this environmental change has on them. This seems particularly true for the very young person. Picture a child filling a household’s fish tank with toilet paper, for example. To a child trying to develop a repertoire of creative problem-solving strategies, an odd and random behavior might be just the ticket. Eventually, the exasperated parent hopes, the child will discover that many of these random behaviors do not successfully solve problems; in fact, in many cases they create problems. Thus, one would expect a decrease in this random behavior as a child matures. You should realize, however, that the opposite extreme is equally counterproductive. If the children become too rigid, never trying something unexpected and new, their problem solving skills can become too limited.

Effective problem solving seems to call for a happy medium that strikes a balance between using well-founded old strategies and trying new ground and territory. The individual who recognizes a situation in which an old problem-solving strategy would work best, and who can also recognize a situation in which a new untested strategy is necessary is halfway to success.

Solving Problems with Algorithms and Heuristics

For many problems there is a possible strategy available that will guarantee a correct solution. For example, think about math problems. Math lessons often consist of step-by-step procedures that can be used to solve the problems. If you apply the strategy without error, you are guaranteed to arrive at the correct solution to the problem. This approach is called using an  algorithm , a term that denotes the step-by-step procedure that guarantees a correct solution. Because algorithms are sometimes available and come with a guarantee, you might think that most people use them frequently. Unfortunately, however, they do not. As the experience of many students who have struggled through math classes can attest, algorithms can be extremely difficult to use, even when the problem solver knows which algorithm is supposed to work in solving the problem. In problems outside of math class, we often do not even know if an algorithm is available. It is probably fair to say, then, that algorithms are rarely used when people try to solve problems.

Because algorithms are so difficult to use, people often pass up the opportunity to guarantee a correct solution in favor of a strategy that is much easier to use and yields a reasonable chance of coming up with a correct solution. These strategies are called  problem solving heuristics . Similar to what you saw in section 6.2 with reasoning heuristics, a problem solving heuristic is a shortcut strategy that people use when trying to solve problems. It usually works pretty well, but does not guarantee a correct solution to the problem. For example, one problem solving heuristic might be “always move toward the goal” (so when trying to get to school when your regular route is blocked, you would always turn in the direction you think the school is). A heuristic that people might use when doing math homework is “use the same solution strategy that you just used for the previous problem.”

By the way, we hope these last two paragraphs feel familiar to you. They seem to parallel a distinction that you recently learned. Indeed, algorithms and problem-solving heuristics are another example of the distinction between Type 1 thinking and Type 2 thinking.

Although it is probably not worth describing a large number of specific heuristics, two observations about heuristics are worth mentioning. First, heuristics can be very general or they can be very specific, pertaining to a particular type of problem only. For example, “always move toward the goal” is a general strategy that you can apply to countless problem situations. On the other hand, “when you are lost without a functioning gps, pick the most expensive car you can see and follow it” is specific to the problem of being lost. Second, all heuristics are not equally useful. One heuristic that many students know is “when in doubt, choose c for a question on a multiple-choice exam.” This is a dreadful strategy because many instructors intentionally randomize the order of answer choices. Another test-taking heuristic, somewhat more useful, is “look for the answer to one question somewhere else on the exam.”

You really should pay attention to the application of heuristics to test taking. Imagine that while reviewing your answers for a multiple-choice exam before turning it in, you come across a question for which you originally thought the answer was c. Upon reflection, you now think that the answer might be b. Should you change the answer to b, or should you stick with your first impression? Most people will apply the heuristic strategy to “stick with your first impression.” What they do not realize, of course, is that this is a very poor strategy (Lilienfeld et al, 2009). Most of the errors on exams come on questions that were answered wrong originally and were not changed (so they remain wrong). There are many fewer errors where we change a correct answer to an incorrect answer. And, of course, sometimes we change an incorrect answer to a correct answer. In fact, research has shown that it is more common to change a wrong answer to a right answer than vice versa (Bruno, 2001).

The belief in this poor test-taking strategy (stick with your first impression) is based on the  confirmation bias   (Nickerson, 1998; Wason, 1960). You first saw the confirmation bias in Module 1, but because it is so important, we will repeat the information here. People have a bias, or tendency, to notice information that confirms what they already believe. Somebody at one time told you to stick with your first impression, so when you look at the results of an exam you have taken, you will tend to notice the cases that are consistent with that belief. That is, you will notice the cases in which you originally had an answer correct and changed it to the wrong answer. You tend not to notice the other two important (and more common) cases, changing an answer from wrong to right, and leaving a wrong answer unchanged.

Because heuristics by definition do not guarantee a correct solution to a problem, mistakes are bound to occur when we employ them. A poor choice of a specific heuristic will lead to an even higher likelihood of making an error.

algorithm :  a step-by-step procedure that guarantees a correct solution to a problem

problem solving heuristic :  a shortcut strategy that we use to solve problems. Although they are easy to use, they do not guarantee correct judgments and solutions

confirmation bias :  people’s tendency to notice information that confirms what they already believe

An Effective Problem-Solving Sequence

You may be left with a big question: If algorithms are hard to use and heuristics often don’t work, how am I supposed to solve problems? Robert Sternberg (1996), as part of his theory of what makes people successfully intelligent (Module 8) described a problem-solving sequence that has been shown to work rather well:

• Identify the existence of a problem.  In school, problem identification is often easy; problems that you encounter in math classes, for example, are conveniently labeled as problems for you. Outside of school, however, realizing that you have a problem is a key difficulty that you must get past in order to begin solving it. You must be very sensitive to the symptoms that indicate a problem.
• Define the problem.  Suppose you realize that you have been having many headaches recently. Very likely, you would identify this as a problem. If you define the problem as “headaches,” the solution would probably be to take aspirin or ibuprofen or some other anti-inflammatory medication. If the headaches keep returning, however, you have not really solved the problem—likely because you have mistaken a symptom for the problem itself. Instead, you must find the root cause of the headaches. Stress might be the real problem. For you to successfully solve many problems it may be necessary for you to overcome your fixations and represent the problems differently. One specific strategy that you might find useful is to try to define the problem from someone else’s perspective. How would your parents, spouse, significant other, doctor, etc. define the problem? Somewhere in these different perspectives may lurk the key definition that will allow you to find an easier and permanent solution.
• Formulate strategy.  Now it is time to begin planning exactly how the problem will be solved. Is there an algorithm or heuristic available for you to use? Remember, heuristics by their very nature guarantee that occasionally you will not be able to solve the problem. One point to keep in mind is that you should look for long-range solutions, which are more likely to address the root cause of a problem than short-range solutions.
• Represent and organize information.  Similar to the way that the problem itself can be defined, or represented in multiple ways, information within the problem is open to different interpretations. Suppose you are studying for a big exam. You have chapters from a textbook and from a supplemental reader, along with lecture notes that all need to be studied. How should you (represent and) organize these materials? Should you separate them by type of material (text versus reader versus lecture notes), or should you separate them by topic? To solve problems effectively, you must learn to find the most useful representation and organization of information.
• Allocate resources.  This is perhaps the simplest principle of the problem solving sequence, but it is extremely difficult for many people. First, you must decide whether time, money, skills, effort, goodwill, or some other resource would help to solve the problem Then, you must make the hard choice of deciding which resources to use, realizing that you cannot devote maximum resources to every problem. Very often, the solution to problem is simply to change how resources are allocated (for example, spending more time studying in order to improve grades).
• Monitor and evaluate solutions.  Pay attention to the solution strategy while you are applying it. If it is not working, you may be able to select another strategy. Another fact you should realize about problem solving is that it never does end. Solving one problem frequently brings up new ones. Good monitoring and evaluation of your problem solutions can help you to anticipate and get a jump on solving the inevitable new problems that will arise.

Please note that this as  an  effective problem-solving sequence, not  the  effective problem solving sequence. Just as you can become fixated and end up representing the problem incorrectly or trying an inefficient solution, you can become stuck applying the problem-solving sequence in an inflexible way. Clearly there are problem situations that can be solved without using these skills in this order.

Additionally, many real-world problems may require that you go back and redefine a problem several times as the situation changes (Sternberg et al. 2000). For example, consider the problem with Mary’s daughter one last time. At first, Mary did represent the problem as one of defiance. When her early strategy of pleading and threatening punishment was unsuccessful, Mary began to observe her daughter more carefully. She noticed that, indeed, her daughter’s attention would be drawn by an irresistible distraction or book. Fresh with a re-representation of the problem, she began a new solution strategy. She began to remind her daughter every few minutes to stay on task and remind her that if she is ready before it is time to leave, she may return to the book or other distracting object at that time. Fortunately, this strategy was successful, so Mary did not have to go back and redefine the problem again.

Pick one or two of the problems that you listed when you first started studying this section and try to work out the steps of Sternberg’s problem solving sequence for each one.

a mental representation of a category of things in the world

an assumption about the truth of something that is not stated. Inferences come from our prior knowledge and experience, and from logical reasoning

knowledge about one’s own cognitive processes; thinking about your thinking

individuals who are less competent tend to overestimate their abilities more than individuals who are more competent do

Thinking like a scientist in your everyday life for the purpose of drawing correct conclusions. It entails skepticism; an ability to identify biases, distortions, omissions, and assumptions; and excellent deductive and inductive reasoning, and problem solving skills.

a way of thinking in which you refrain from drawing a conclusion or changing your mind until good evidence has been provided

an inclination, tendency, leaning, or prejudice

a type of reasoning in which the conclusion is guaranteed to be true any time the statements leading up to it are true

a set of statements in which the beginning statements lead to a conclusion

an argument for which true beginning statements guarantee that the conclusion is true

a type of reasoning in which we make judgments about likelihood from sets of evidence

an inductive argument in which the beginning statements lead to a conclusion that is probably true

fast, automatic, and emotional thinking

slow, effortful, and logical thinking

a shortcut strategy that we use to make judgments and solve problems. Although they are easy to use, they do not guarantee correct judgments and solutions

udging the frequency or likelihood of some event type according to how easily examples of the event can be called to mind (i.e., how available they are to memory)

judging the likelihood that something is a member of a category on the basis of how much it resembles a typical category member (i.e., how representative it is of the category)

a situation in which we are in an initial state, have a desired goal state, and there is a number of possible intermediate states (i.e., there is no obvious way to get from the initial to the goal state)

noticing, comprehending and forming a mental conception of a problem

when a problem solver gets stuck looking at a problem a particular way and cannot change his or her representation of it (or his or her intended solution strategy)

a specific type of fixation in which a problem solver cannot think of a new use for an object that already has a function

a specific type of fixation in which a problem solver gets stuck using the same solution strategy that has been successful in the past

a sudden realization of a solution to a problem

a step-by-step procedure that guarantees a correct solution to a problem

The tendency to notice and pay attention to information that confirms your prior beliefs and to ignore information that disconfirms them.

a shortcut strategy that we use to solve problems. Although they are easy to use, they do not guarantee correct judgments and solutions

Introduction to Psychology Copyright © 2020 by Ken Gray; Elizabeth Arnott-Hill; and Or'Shaundra Benson is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License , except where otherwise noted.

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How to Improve Your Critical Thinking Skills

Traditional tools and new technologies..

Posted September 29, 2023 | Reviewed by Lybi Ma

Technology provides access to vast information and makes daily life easier. Yet, too much reliance on technology potentially interferes with the acquisition and maintenance of critical thinking skills in several ways:

1. Information Overload : The constant influx of data can discourage deep critical thinking as we may come to rely on quick, surface-level information rather than delving deeply into a subject.

2. Shortened Attention Span: Frequent digital distractions can disrupt our ability for the sustained focus and concentration required for critical thinking.

3. Confirmatory Bias and Echo Chambers: Technology, including social media and personalized content algorithms, can reinforce confirmation bias . People are often exposed to information that aligns with their beliefs and opinions, making them less likely to encounter diverse perspectives and engage in critical thinking about opposing views.

4. Reduced Problem-Solving Opportunities: Technology often provides quick solutions to problems. While this benefits efficiency, it may discourage individuals from engaging in complex problem-solving, a fundamental aspect of critical thinking.

5. Loss of Research Skills: The ease of accessing information online can diminish traditional research skills, such as library research or in-depth reading. These skills are essential for critical thinking, as they involve evaluating sources, synthesizing information, and analyzing complex texts.

While technology can pose challenges to developing critical thinking skills, it's important to note that technology can also be a valuable tool for learning and skill development. It can provide access to educational resources, facilitate collaboration , and support critical thinking when used thoughtfully and intentionally. Balancing technology use with activities that encourage deep thinking and analysis is vital to lessening its potential adverse effects on critical thinking.

Writing is a traditional and powerful tool to exercise and improve your critical thinking skills. Consider these ways writing can help enhance critical thinking:

1. Clarity of Thought: Writing requires that you articulate your thoughts clearly and coherently. When you need to put your ideas on paper, you must organize them logically, which requires a deeper understanding of the subject matter.

2. Analysis and Evaluation: Critical thinking involves analyzing and evaluating information. When you write, you often need to assess the validity and relevance of different sources, arguments, or pieces of evidence, which hone your critical thinking skills.

3. Problem-Solving: Writing can be a problem-solving exercise in itself. Whether crafting an argument, developing a thesis, or finding the right words to express your ideas, writing requires thinking critically about approaching these challenges effectively.

4. Research Skills: Good writing often involves research, and research requires critical thinking. You need to assess the credibility of sources, synthesize information, and draw conclusions based on the evidence you gather.

5. Argumentation: Constructing a persuasive argument in writing is a complex process requiring critical thinking. You must anticipate counterarguments, provide evidence to support your claims, and address potential weaknesses in your reasoning.

6. Revision and Editing: To be an influential writer, you must learn to read your work critically. Editing and revising requires evaluating your writing objectively, identifying areas that need improvement, and refining your ideas and arguments.

7. Problem Identification: In some cases, writing can help you identify problems or gaps in your thinking. As you write, you might realize that your arguments are not as strong as you initially thought or that you need more information to support your claims. This recognition of limitations is a crucial aspect of critical thinking.

Writing is a dynamic process that engages multiple facets of critical thinking. It has been a valuable tool used in education , business, and personal development for centuries.

Yet, this traditional approach of self-generated written thoughts is rapidly being supplanted by AI -generated writing tools like Chat GPT (Generative Pre-trained Transformer. With over 100 million users of Chat GPT alone, we cannot ignore its potential impact. How might the increasing reliance on AI-generated writing tools influence our critical thinking skills? The impact can vary depending on how the tools are used and the context in which they are employed.

Critical thinking involves evaluating information sources for credibility, relevance, and bias. If individuals consistently trust the information provided by chatbots without critically assessing its quality, it can hinder their development of critical thinking skills. This is especially true if they depend on the chatbot to provide answers without questioning or verifying the information. Relying solely on chatbots for answers may also reduce people's effort in problem-solving. Critical thinking often requires wrestling with complex problems, considering multiple perspectives, and generating creative solutions. If we default to chatbots for quick answers, we may miss opportunities to develop these skills.

However, it's essential to note that the impact of chatbots on critical thinking skills may not be entirely negative. These tools can also have positive effects:

1. Chatbots provide quick access to vast information, which can benefit research and problem-solving. When used as a supplement to critical thinking, they can enhance the efficiency of information retrieval.

2. Chatbots can sometimes assist in complex tasks by providing relevant data or suggestions. When individuals critically evaluate and integrate this information into their decision-making process, it can enhance their critical thinking.

3. Chatbots can be used as learning aids. They can provide explanations, examples, and guidance, which can support skill development and, when used effectively, encourage critical thinking.

In summary, the impact of chatbots on critical thinking skills depends on how we use them. The effect will be harmful if they become a crutch to avoid independent thought or analysis. However, they can be valuable resources when used as tools to facilitate and augment critical thinking and writing processes. Individuals must balance leveraging the convenience of chatbots and actively engaging in independent critical thinking and problem-solving to maintain and enhance their cognitive abilities. You can do that effectively through writing regularly.

Copyright 2023 Tara Well, PhD

Tara Well, Ph.D. , is a professor in the department of psychology at Barnard College of Columbia University.

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Enhancing Creativity and Critical Thinking Skills: A Comprehensive Guide

Introduction.

In today’s rapidly evolving world, creativity and critical thinking have become invaluable skills for navigating the complexities of life. Whether you’re a student, professional, or simply someone seeking personal growth, developing these skills can greatly enhance your problem-solving abilities, decision-making processes, and overall mental agility. In this comprehensive guide, we will explore various strategies and techniques to foster creativity and critical thinking, empowering you to approach challenges with a fresh perspective and uncover innovative solutions.

Table of Contents

Understanding Creativity and Critical Thinking

Creativity refers to the ability to generate original ideas, approaches, and solutions. It involves thinking beyond conventional boundaries, connecting seemingly unrelated concepts, and exploring new perspectives. On the other hand, critical thinking is the process of analyzing and evaluating information, arguments, and situations in a logical and systematic manner. It involves questioning assumptions, considering multiple viewpoints, and making informed judgments based on evidence and reasoning.

The Importance of Creativity and Critical Thinking

Creativity and critical thinking are vital skills that have a profound impact on various aspects of our lives. In academic settings, they promote deeper understanding, encourage independent thinking, and foster innovative problem-solving abilities. In professional environments, they enable individuals to adapt to changing circumstances, identify opportunities, and make sound decisions. Moreover, in everyday life, these skills empower us to navigate complex challenges, effectively communicate our ideas, and lead fulfilling lives.

Strategies for Enhancing Creativity and Critical Thinking

Embracing curiosity and open-mindedness.

Curiosity is the driving force behind creativity and critical thinking. Cultivating a sense of wonder and actively seeking knowledge about diverse subjects expands our mental horizons and stimulates new ideas. By maintaining an open mind, we become receptive to different perspectives and are more likely to challenge assumptions, explore alternatives, and arrive at novel solutions.

Engaging in Diverse Perspectives

Exposing ourselves to a range of viewpoints and experiences broadens our understanding and nurtures creativity and critical thinking. Actively seeking out diverse sources of information, engaging in discussions with people from different backgrounds, and embracing multicultural experiences can significantly enhance our ability to think critically and generate innovative ideas.

Practicing Reflective Thinking

Reflective thinking involves examining our thoughts, actions, and experiences with a critical lens. By intentionally reflecting on our successes, failures, and the lessons learned, we gain valuable insights that shape our future endeavors. Journaling, meditation, and engaging in meaningful conversations with mentors or peers are effective ways to cultivate reflective thinking.

Encouraging Brainstorming and Idea Generation

Brainstorming is a powerful technique for stimulating creativity and critical thinking. By creating a supportive environment that encourages free-flowing idea generation, we can unlock our imaginative potential. This process involves suspending judgment, allowing for unconventional ideas, and building upon the contributions of others. Collaboration and team-based brainstorming sessions can yield remarkable results by harnessing collective intelligence.

Seeking Feedback and Constructive Criticism

Seeking feedback from trusted sources can provide valuable insights and help refine our creative and critical thinking skills. Constructive criticism enables us to identify blind spots, overcome biases, and enhance the quality of our ideas and arguments. By actively seeking diverse feedback, we open ourselves to continuous improvement and personal growth.

Applying Creativity and Critical Thinking in Different Domains

Education and learning.

Creativity and critical thinking are essential for effective learning. Students who actively engage in these skills are better equipped to analyze information, develop logical arguments, and apply knowledge in real-world scenarios. Educators can facilitate creativity and critical thinking by designing interactive lessons, encouraging active participation, and providing opportunities for independent exploration.

Problem Solving in the Workplace

In today’s competitive job market, creativity and critical thinking are highly sought-after skills. Employers value individuals who can approach problems from different angles, propose innovative solutions, and adapt to rapidly changing circumstances. By leveraging creativity and critical thinking, employees can navigate complex challenges, improve efficiency, and contribute to the overall growth of their organizations.

Everyday Life Challenges

Creativity and critical thinking extend beyond academic and professional contexts. They empower us to approach everyday life challenges with resilience and resourcefulness. Whether it’s finding alternative routes during a traffic jam, coming up with unique gift ideas, or making informed decisions about personal finances, these skills enhance our ability to navigate various situations and seize opportunities.

Overcoming Barriers to Creativity and Critical Thinking

Fear of failure.

Fear of failure often hinders creative and critical thinking processes. To overcome this barrier, it’s important to reframe failure as a valuable learning experience. Embracing a growth mindset allows us to view setbacks as opportunities for growth and improvement. By acknowledging that failures are stepping stones to success, we become more open to taking risks and exploring new ideas.

Narrow-Mindedness and Biases

Narrow-mindedness and biases limit our ability to think critically and inhibit creativity. Recognizing our own biases and actively seeking diverse perspectives can help overcome this barrier. Engaging in empathy-building exercises, exploring opposing viewpoints, and fostering inclusive environments enable us to challenge our assumptions and broaden our perspectives.

Lack of Exposure to Diverse Ideas

Exposure to diverse ideas is crucial for stimulating creativity and critical thinking. Actively seeking out new experiences, exploring different cultures, and engaging with a variety of disciplines can break the monotony and expand our knowledge base. By embracing diversity in all its forms, we foster a rich environment for creative and critical exploration.

External Pressures and Time Constraints

External pressures and time constraints can stifle creativity and critical thinking. Prioritizing self-care, setting aside dedicated time for reflection, and establishing a supportive network can alleviate these challenges. Creating a conducive environment that allows for uninterrupted focus and creative expression is essential for nurturing these skills.

Cultivating a Creative and Critical Mindset

Embracing a growth mindset.

A growth mindset is the belief that intelligence and abilities can be developed through dedication and hard work. By adopting a growth mindset, we embrace challenges, persist in the face of obstacles, and see failures as opportunities for growth. This mindset fosters a sense of curiosity, resilience, and a willingness to experiment, ultimately enhancing creativity and critical thinking.

Developing a Habit of Continuous Learning

Continuous learning is the cornerstone of creativity and critical thinking. Cultivating a habit of seeking knowledge, exploring new fields, and staying updated with emerging trends nurtures our intellectual curiosity and broadens our perspectives. Embracing lifelong learning not only enhances our skills but also keeps us adaptable and open to new ideas and possibilities.

Engaging in Creative and Intellectual Pursuits

Engaging in creative and intellectual pursuits is an excellent way to exercise and enhance our creativity and critical thinking skills. Activities such as writing, painting, playing musical instruments, solving puzzles, or participating in debates and discussions provide avenues for self-expression, problem-solving, and exploring new ideas. By actively engaging in these pursuits, we unlock our creative potential and sharpen our critical thinking abilities.

Tools and Resources for Enhancing Creativity and Critical Thinking

Online courses and workshops.

Online platforms offer a wealth of courses and workshops designed to enhance creativity and critical thinking. Websites like Coursera, Udemy, and FutureLearn provide a wide range of options, from introductory courses to advanced programs. These resources offer structured learning experiences and opportunities to engage with instructors and fellow learners, facilitating the development of these skills.

Books and Reading Materials

Books and reading materials are invaluable sources for enhancing creativity and critical thinking. Authors such as Sir Ken Robinson, Daniel Kahneman, and Steven Johnson provide insights into the creative process, cognitive biases, and innovative thinking. Reading works from different genres, including fiction and non-fiction, exposes us to diverse perspectives and nurtures our intellectual curiosity.

Collaborative Platforms and Idea-sharing Communities

Collaborative platforms and idea-sharing communities foster a supportive environment for creativity and critical thinking. Platforms like GitHub, Stack Overflow, and TED Talks enable individuals to connect with like-minded individuals, share ideas, and collaborate on projects. Engaging with these communities not only provides exposure to diverse perspectives but also allows for valuable feedback and collaborative problem-solving.

Enhancing creativity and critical thinking is a continuous journey that opens doors to innovation, personal growth, and a deeper understanding of the world around us. By embracing curiosity, seeking diverse perspectives, practicing reflective thinking, and engaging in creative pursuits, we can cultivate these skills and apply them in various domains of our lives. Overcoming barriers, adopting a growth mindset, and utilizing available tools and resources further strengthen our creative and critical thinking abilities. Let us embark on this empowering journey of self-discovery, armed with the power of creativity and critical thinking.

Read More: For further insights into creativity and critical thinking, consider exploring the following resources:

• The Harvard Business Review provides a wealth of articles and research papers on critical thinking, its applications, and its impact on decision-making processes.
• TED Talks features engaging talks by experts from various fields, sharing their insights and experiences related to critical thinking and its significance in today’s world.

Q: How can creativity and critical thinking benefit me in my professional life? A: Creativity and critical thinking are highly valued in the professional sphere. They enable individuals to adapt to changing circumstances, identify innovative solutions, and make informed decisions. These skills can contribute to professional growth, open up new opportunities, and enhance problem-solving abilities.

Q: Can creativity and critical thinking be developed, or are they innate abilities? A: While some individuals may have a natural inclination towards creativity and critical thinking, these skills can be developed and nurtured through practice, exposure to diverse perspectives, and continuous learning. Adopting a growth mindset and actively engaging in activities that stimulate these skills can significantly enhance them over time.

Q: How can I overcome the fear of failure and embrace creative thinking? A: Overcoming the fear of failure requires a shift in mindset. Viewing failures as learning opportunities and reframing them as stepping stones to success can help mitigate the fear. Embracing a growth mindset and surrounding yourself with a supportive environment that encourages experimentation and risk-taking can also foster creative thinking.

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Modern Bioethics

Critical Thinking in Bioethics

Resilience: The Role of Reactive Critical Thinking in Bouncing Back from Disasters and Disruptors

Resilience is a form of political capital and a necessary element for health and wellbeing. A resilient democracy might weather distress, just as a resilient person might, but what are the prerequisites of such resilience? The ability of physical, political, economic, and social structures and people to bounce back from socioeconomic, political, climate-related, or health disasters is crucial. Key elements include common sense, the ability to learn from past mistakes, and operationalizing multiple solutions. It is crucial not to plan exclusively for one scenario only to face a different one. Government resilience is generally steeped in preparedness. But even with the best preparation, unexpected events can be catastrophic. “What if?” can be followed with seemingly far out, unpredictable events (what if a meteor hits New York City right now?) and with likely events (what if low lying coastal land floods again during this hurricane season?). The problems can be sociopolitical: what if the US experiences a civil war? or a sudden economic crisis? Increasing uncertainty as we witness rapidly changing technology, severe climate events, and global sociopolitical flux requires bringing certain constructs together.

Beyond Preparation

We cannot always apply a “what if” strategy – some things will not be predicted, some predictions will not be societally accepted preventing devoting resources to preparing for them, and some things are so unlikely that diverting resources from likely problems would not be ethically justified. Using hindsight, a much more robust program ( like the Predict program of USAID ) to identify potential viruses that stem from the animal population would have been a good use of funds had it prevented or provided easy correction to the pandemic. Learning from preparation mistakes would lead to better ways of dealing with expected events, whether likely or unlikely, but, importantly, analyzing the best way to think when addressing a disaster could inform a framework for reacting to the unexpected.

“Emergency preparedness” is not equipped to protect in the best ways, especially when political structures and cultural traits combat the ability to immediately follow a core group of experts. Early action also could falter if the route followed is incorrect, like failing to mask and contact trace early in the pandemic. E. William Colglazier argues that following the “consensus assumptions” has led to high-cost mistakes. I would argue some approaches to unexpected events, disasters, or revolutionary discoveries interfere with resilience: overreacting and then overcorrecting; failing to react in time; and over-planning exclusively for one scenario while failing to plan at all for the less likely but potentially harmful scenarios.

Part of the purpose of this critical thinking bioethics website is to explore ways we think through problems. Many problems are new and complex, like problems arising from social media, facial recognition, unpredictable weather in a predictably changing climate, or conflict and war. Others are longstanding like age-old fights for healthcare autonomy in a system where the vestiges of paternalism endure. In approaching problems in the ethical space, especially those affecting health and the environment, problem-solving techniques must be adaptable, and accessed from and used across many disciplines. Critical thinking skills allow a better framework for analyzing normally unrelated issues that prove to be interwoven.

For potentially catastrophic weather events, detection systems like those measuring oceanic earthquakes can serve to save populations from tsunamis. Moving to less dangerous living conditions can prevent harm, but has its own costs, both emotional and economic. Protection of the vulnerable is first and foremost. Using the language and philosophy of “no natural disasters” highlights preparedness, but philosophies that extend to resilience must offer more. We were not prepared for X. Now what?

Disruptors, Catastrophes, and Tipping Points

Disruption is a buzzword in the tech industry. Blockchain technology is a disruptor, as is cryptocurrency. Amazon and Uber are disruptors – they changed how we do business– government entities were unprepared to deal with their ability to upend traditions and as a result, the conveniences and needs they filled came at a cost. A trend of workers becoming independent contractors with little protection , taking loans to buy their own cars or other materials, and getting low pay without benefits has a societal cost.

Identifying social actions as disruptors is helpful. For example, social media, a known disruptor in tech, had a snowball effect of being a cultural disruptor. As a tech disruptor, it created a new market with billions of customers. As a cultural disruptor, it sowed unrest by allowing news to travel faster, people to find their “tribe” easily, and as a result it plays a role in fracture and polarization. It can hurt young people who feel excluded and is associated with increased depression and it may decrease attention span . But it also connects people with long-lost friends and keeps families in touch.

The fall of governments, violence between regimes, and ensuing mass migration can also be viewed through the lens of disruption. Normal processes and systems of government can end in a quick motion—the change in Afghanistan’s rule, where now barbers have been asked not to trim men’s beards, the assassination of the President of Haiti, where turmoil ensued, and the challenges immigrants face in multiple unwelcoming countries like Haitians leaving Chile only to be turned away by the US. Some countries also are failing to maintain their democratic ideals . To shore up the resilience of democracy, the roles of governmental structures that empower people must be explored. To shore up the social fabric and economic sustainability of non-democracies, failed states may need access to humanitarian aid from international organizations.

While climate change is somewhat steady and predictable, harsh weather events and their fallout are not. Climate migration is in many ways a science— experts predict it . But the impact of Hurricane Ida in New Jersey left social systems strained , disrupted local economies, and caused death. The preparation was lacking and the precursors for resilience were not in place, making bouncing back take longer. At the community level, once the bad thing happens, resilience-minded thinkers can contribute. Sometimes picking up a broom and clearing a roadside drain is the commonsense measure necessary. Attributing all fault to and expecting all solutions to flow from government will not lead to maximum resilience.

The new restrictive abortion laws may be a disruptor in a sense. If permissible, restrictive laws will inevitably disempower women. Resilience will require creating new networks, exploring political avenues, private sector solutions, and non-profits. Women historically tend to be very adept at resilience . To contextualize women’s rights and disruptors, resilience would mean a democratic voice, choice, and possibly compromise. As another example, emergency contraception was a disruptor enabling people to prevent pregnancy after intercourse. As of 2015, over 20 percent of women of age  15 to 44 had used emergency contraception like Plan B. But it has been the topic of debate among those who harbor religious beliefs opposing it, and in some locations, pharmacists have resisted supplying it. Resilience among advocates, women’s groups, and organizations offering medical care can shore up constitutional rights and prevent governments from intruding on personal decisions.

Similarly, to me, District of Columbia v. Heller changed the Second Amendment suddenly and drastically and mass shootings increased after it . The jurisprudence was slow to show resilience, but over time, some new state laws have pushed back, and they aim to improve safe gun storage, use, and oversight . The Second Amendment itself may not return to its former iteration, which was more limited – it is difficult for supporters of sensible gun laws to be resilient when the highest court makes a significant change in jurisprudence. Even with three branches of government, new ideas may be necessary to stop one branch from overreach.

Brexit was a movement that appeared to take the global economic community by surprise, although it corresponded with increasing nationalism and populism in many countries. The literature notes EU resilience and some efforts to improve supply chain resilience in the UK .

The China Roads and Belts initiative is changing a global power structure and may lead to a tipping point. China’s power over regional supply chains will trickle down and could hurt countries edged out of new markets as well as hurt the self-sufficiency goals of developing countries. Countries need to be resilient to counter China’s influence .

The US, state, and local government and agencies need to exhibit resilience after the January 6, 2021 attack on the capital, the protests in the wake of the killing of George Floyd, and hurricane Ida with local deaths in areas prone to flooding. A resilient electorate may depend on public trust. Trust in institutions like the CDC, FDA, police forces, OSHA, NOAA, etc. would improve resilience when the US faces rapid change or unrest. Without trust, bouncing back is more difficult.

Thinking Skills, Generalism, and Common Sense

Knee-jerk reactions in crises have problematic consequences. But what about thought-out solutions that fail? Colglazier cites the Afghanistan exit as chaos that was grounded in consensus expert advice . In the COVID-19 pandemic, vaccination is the global consensus solution, but the obstacles, both predictable and unexpected, are impeding its use as a strategy for resilience.

Vikram Mansharamani asserts “seemingly unrelated developments may impact each other,” arguing in favor of generalists and malleable skill sets. Mansharamani favors “breadth” over “depth.” Taking his advice and applying it to reacting to unpredicted events, dynamic viewpoints and open-mindedness will allow for new strategies to face problems and successfully achieve ethical solutions. Generalism is needed to link specialists—those who study many areas can be helpful to combat the focus that often leads to experts overemphasizing their field’s role in disaster relief, preventing resilience. Specialization may be tied to the consensus view failures Colglazier refers to where disasters are approached by going all in on one solution .

If many people trained the same way devise the proposed solution, there can be a funnel effect where they validate each other, as seen in US public health. If different fields participate, there can be a broadening of solutions to try. For example, resilience or the ability to bounce back from the pandemic to some degree depends on vaccination rates and achieving herd immunity. Many articles in public health discussed scientific misunderstanding alone, depicting people as gullible, possibly inflaming them rather than winning them over. The social sciences more broadly exhibited understanding and approaches to hesitancy.

In addressing the many impending potential tipping points and uncertainty , we need common sense and critical thinking. Rather than preparing for every possible contingency (and in addition to preparing for those for which that makes good sense) that can happen whether to do with war, health, immigration, or climate, a thinking skill set and a coalition of strong thinkers in positions of power is needed.

Personal Resilience & Critical Thinking

Resilience is the ability to manage stress, adapt to change, and “return to a state of mental wellbeing.” Resilience can be physical, emotional, mental, and social. There are tools in psychology to help people develop more resilience. While we may see that as toughening up, it is also the ability to take time to be creative, think, and become comfortable with change.

Personal resilience also requires making sense of things—I argue that critical thinkers accept the unorganizable and organize and influence what they can. They avoid failed strategies and have a willingness to try unproven strategies yet the common sense to try multiple solutions at once rather than put every resource into one solution. They are aware of many choices, pros, and cons, but are also decisive, even if the decision is to employ more than one strategy.

Personal resilience informs societal, governmental, and global resilience. Large societal and even global structures need to toughen up; and they need to include creative ideas and apply old ideas that work and new ones that might work.

Societal Resilience

Include the spectrum of ideas.

Partisanship interferes with resilience, yet so does complacency and a failure to challenge the assumptions of those in power. Polarization hurts the open roundtable discussions. A climate change denier and a tree-hugging environmentalist who will not touch disposable paper products at all and uses only a solar panel for electricity each will have more trouble appreciating the views of the other side if they are the only two in the room. Centrism, or even the consideration of all viewpoints along a spectrum, is a frustrating listening task but appears to be the only route to positive debate and common sense. If twenty subtly different views along a political continuum are voiced and respected, it is unlikely a polar view or a stalemate will prevail.

Look to Local, Federal, and International Components

Resilience often includes strong communities. In a flood, communities are never sure whether and when FEMA will come (and FEMA is crucial in emergencies) but a few neighbors and bags of sand help. Communities shore up local infrastructure and are the place where neighbors react together. That initial coming together after an emergency is itself an act of resilience. New York City after September 11 exemplified every type of resilience: community, buildings and structures, businesses, transportation, real estate, and education all eventually bounced back. Resilience is about clean up, building back better, strengthening infrastructure, and rising above.

Eliminate conflicts of interest

Government would be more resilient if people had public trust and confidence in government and corporations. The COVID-19 vaccine arguably would have been accepted by more people sooner if they had confidence in the CDC, FDA, Pfizer, Moderna, and Johnson & Johnson, and the media.  

Think Big, Link Specialties, Generalize

Nonspecialized critical thinking and common sense may be effective tools to foster resilience after unexpected events. Individual and societal resilience may rely on the same characteristics making individual thinkers an important part of collective solutions. Looking outside specialties would allow different frameworks to contribute to solutions. Many minds would bring creativity and perspectives that may better identify risks of linear strategies produced by those educated in the same field. Bioethics can have an important role in ethical responsible outcomes by applying critical thinking across relevant disciplines like environmental science, immigration, law, technology, political science, economics, social work, and policies affecting the social determinants of health.

Feature Photo 119240864 © F11photo | Dreamstime.com

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50 Problem-Solving and Critical Thinking Examples

Critical thinking and problem solving are essential skills for success in the 21st century. Critical thinking is the ability to analyze information, evaluate evidence, and draw logical conclusions. Problem solving is the ability to apply critical thinking to find effective solutions to various challenges. Both skills require creativity, curiosity, and persistence. Developing critical thinking and problem solving skills can help students improve their academic performance, enhance their career prospects, and become more informed and engaged citizens.

Sanju Pradeepa

In today’s complex and fast-paced world, the ability to think critically and solve problems effectively has become a vital skill for success in all areas of life. Whether it’s navigating professional challenges, making sound decisions, or finding innovative solutions, critical thinking and problem-solving are key to overcoming obstacles and achieving desired outcomes. In this blog post, we will explore problem-solving and critical thinking examples.

Table of Contents

Developing the skills needed for critical thinking and problem solving.

It is not enough to simply recognize an issue; we must use the right tools and techniques to address it. To do this, we must learn how to define and identify the problem or task at hand, gather relevant information from reliable sources, analyze and compare data to draw conclusions, make logical connections between different ideas, generate a solution or action plan, and make a recommendation.

The first step in developing these skills is understanding what the problem or task is that needs to be addressed. This requires careful consideration of all available information in order to form an accurate picture of what needs to be done. Once the issue has been identified, gathering reliable sources of data can help further your understanding of it. Sources could include interviews with customers or stakeholders, surveys, industry reports, and analysis of customer feedback.

After collecting relevant information from reliable sources, it’s important to analyze and compare the data in order to draw meaningful conclusions about the situation at hand. This helps us better understand our options for addressing an issue by providing context for decision-making. Once you have analyzed the data you collected, making logical connections between different ideas can help you form a more complete picture of the situation and inform your potential solutions.

Once you have analyzed your options for addressing an issue based on all available data points, it’s time to generate a solution or action plan that takes into account considerations such as cost-effectiveness and feasibility. It’s also important to consider the risk factors associated with any proposed solutions in order to ensure that they are responsible before moving forward with implementation. Finally, once all the analysis has been completed, it is time to make a recommendation based on your findings, which should take into account any objectives set out by stakeholders at the beginning of this process as well as any other pertinent factors discovered throughout the analysis stage.

By following these steps carefully when faced with complex issues, one can effectively use critical thinking and problem-solving skills in order to achieve desired outcomes more efficiently than would otherwise be possible without them, while also taking responsibility for decisions made along the way.

What Does Critical Thinking Involve: 5 Essential Skill

Problem-solving and critical thinking examples.

Problem-solving and critical thinking are key skills that are highly valued in any professional setting. These skills enable individuals to analyze complex situations, make informed decisions, and find innovative solutions. Here, we present 25 examples of problem-solving and critical thinking. problem-solving scenarios to help you cultivate and enhance these skills.

Ethical dilemma: A company faces a situation where a client asks for a product that does not meet quality standards. The team must decide how to address the client’s request without compromising the company’s credibility or values.

Brainstorming session: A team needs to come up with new ideas for a marketing campaign targeting a specific demographic. Through an organized brainstorming session, they explore various approaches and analyze their potential impact.

Troubleshooting technical issues : An IT professional receives a ticket indicating a network outage. They analyze the issue, assess potential causes (hardware, software, or connectivity), and solve the problem efficiently.

Negotiation : During contract negotiations, representatives from two companies must find common ground to strike a mutually beneficial agreement, considering the needs and limitations of both parties.

Project management: A project manager identifies potential risks and develops contingency plans to address unforeseen obstacles, ensuring the project stays on track.

Decision-making under pressure: In a high-stakes situation, a medical professional must make a critical decision regarding a patient’s treatment, weighing all available information and considering potential risks.

Conflict resolution: A team encounters conflicts due to differing opinions or approaches. The team leader facilitates a discussion to reach a consensus while considering everyone’s perspectives.

Data analysis: A data scientist is presented with a large dataset and is tasked with extracting valuable insights. They apply analytical techniques to identify trends, correlations, and patterns that can inform decision-making.

Customer service: A customer service representative encounters a challenging customer complaint and must employ active listening and problem-solving skills to address the issue and provide a satisfactory resolution.

Market research : A business seeks to expand into a new market. They conduct thorough market research, analyzing consumer behavior, competitor strategies, and economic factors to make informed market-entry decisions.

Creative problem-solvin g: An engineer faces a design challenge and must think outside the box to come up with a unique and innovative solution that meets project requirements.

Change management: During a company-wide transition, managers must effectively communicate the change, address employees’ concerns, and facilitate a smooth transition process.

Crisis management: When a company faces a public relations crisis, effective critical thinking is necessary to analyze the situation, develop a response strategy, and minimize potential damage to the company’s reputation.

Cost optimization : A financial analyst identifies areas where expenses can be reduced while maintaining operational efficiency, presenting recommendations for cost savings.

Time management : An employee has multiple deadlines to meet. They assess the priority of each task, develop a plan, and allocate time accordingly to achieve optimal productivity.

Quality control: A production manager detects an increase in product defects and investigates the root causes, implementing corrective actions to enhance product quality.

Strategic planning: An executive team engages in strategic planning to define long-term goals, assess market trends, and identify growth opportunities.

Cross-functional collaboration: Multiple teams with different areas of expertise must collaborate to develop a comprehensive solution, combining their knowledge and skills.

Training and development : A manager identifies skill gaps in their team and designs training programs to enhance critical thinking, problem-solving, and decision-making abilities.

Risk assessment : A risk management professional evaluates potential risks associated with a new business venture, weighing their potential impact and developing strategies to mitigate them.

Continuous improvement: An operations manager analyzes existing processes, identifies inefficiencies, and introduces improvements to enhance productivity and customer satisfaction.

Customer needs analysis: A product development team conducts extensive research to understand customer needs and preferences, ensuring that the resulting product meets those requirements.

Crisis decision-making: A team dealing with a crisis must think quickly, assess the situation, and make timely decisions with limited information.

Marketing campaign analysis : A marketing team evaluates the success of a recent campaign, analyzing key performance indicators to understand its impact on sales and customer engagement.

Constructive feedback: A supervisor provides feedback to an employee, highlighting areas for improvement and offering constructive suggestions for growth.

Conflict resolution in a team project: Team members engaged in a project have conflicting ideas on the approach. They must engage in open dialogue, actively listen to each other’s perspectives, and reach a compromise that aligns with the project’s goals.

Crisis response in a natural disaster: Emergency responders must think critically and swiftly in responding to a natural disaster, coordinating rescue efforts, allocating resources effectively, and prioritizing the needs of affected individuals.

Product innovation : A product development team conducts market research, studies consumer trends, and uses critical thinking to create innovative products that address unmet customer needs.

Supply chain optimization: A logistics manager analyzes the supply chain to identify areas for efficiency improvement, such as reducing transportation costs, improving inventory management, or streamlining order fulfillment processes.

Business strategy formulation: A business executive assesses market dynamics, the competitive landscape, and internal capabilities to develop a robust business strategy that ensures sustainable growth and competitiveness.

Crisis communication: In the face of a public relations crisis, an organization’s spokesperson must think critically to develop and deliver a transparent, authentic, and effective communication strategy to rebuild trust and manage reputation.

Social problem-solving: A group of volunteers addresses a specific social issue, such as poverty or homelessness, by critically examining its root causes, collaborating with stakeholders, and implementing sustainable solutions for the affected population.

Problem-Solving Mindset: How to Achieve It (15 Ways)

Risk assessment in investment decision-making: An investment analyst evaluates various investment opportunities, conducting risk assessments based on market trends, financial indicators, and potential regulatory changes to make informed investment recommendations.

Environmental sustainability: An environmental scientist analyzes the impact of industrial processes on the environment, develops strategies to mitigate risks, and promotes sustainable practices within organizations and communities.

Adaptation to technological advancements : In a rapidly evolving technological landscape, professionals need critical thinking skills to adapt to new tools, software, and systems, ensuring they can effectively leverage these advancements to enhance productivity and efficiency.

Productivity improvement: An operations manager leverages critical thinking to identify productivity bottlenecks within a workflow and implement process improvements to optimize resource utilization, minimize waste, and increase overall efficiency.

Cost-benefit analysis: An organization considering a major investment or expansion opportunity conducts a thorough cost-benefit analysis, weighing potential costs against expected benefits to make an informed decision.

Human resources management : HR professionals utilize critical thinking to assess job applicants, identify skill gaps within the organization, and design training and development programs to enhance the workforce’s capabilities.

Root cause analysis: In response to a recurring problem or inefficiency, professionals apply critical thinking to identify the root cause of the issue, develop remedial actions, and prevent future occurrences.

Leadership development: Aspiring leaders undergo critical thinking exercises to enhance their decision-making abilities, develop strategic thinking skills, and foster a culture of innovation within their teams.

Brand positioning : Marketers conduct comprehensive market research and consumer behavior analysis to strategically position a brand, differentiating it from competitors and appealing to target audiences effectively.

Resource allocation: Non-profit organizations distribute limited resources efficiently, critically evaluating project proposals, considering social impact, and allocating resources to initiatives that align with their mission.

Innovating in a mature market: A company operating in a mature market seeks to innovate to maintain a competitive edge. They cultivate critical thinking skills to identify gaps, anticipate changing customer needs, and develop new strategies, products, or services accordingly.

Analyzing financial statements : Financial analysts critically assess financial statements, analyze key performance indicators, and derive insights to support financial decision-making, such as investment evaluations or budget planning.

Crisis intervention : Mental health professionals employ critical thinking and problem-solving to assess crises faced by individuals or communities, develop intervention plans, and provide support during challenging times.

Data privacy and cybersecurity : IT professionals critically evaluate existing cybersecurity measures, identify vulnerabilities, and develop strategies to protect sensitive data from threats, ensuring compliance with privacy regulations.

Process improvement : Professionals in manufacturing or service industries critically evaluate existing processes, identify inefficiencies, and implement improvements to optimize efficiency, quality, and customer satisfaction.

Multi-channel marketing strategy : Marketers employ critical thinking to design and execute effective marketing campaigns across various channels such as social media, web, print, and television, ensuring a cohesive brand experience for customers.

Peer review: Researchers critically analyze and review the work of their peers, providing constructive feedback and ensuring the accuracy, validity, and reliability of scientific studies.

Project coordination : A project manager must coordinate multiple teams and resources to ensure seamless collaboration, identify potential bottlenecks, and find solutions to keep the project on schedule.  

These examples highlight the various contexts in which problem-solving and critical-thinking skills are necessary for success. By understanding and practicing these skills, individuals can enhance their ability to navigate challenges and make sound decisions in both personal and professional endeavors.

Conclusion:

Critical thinking and problem-solving are indispensable skills that empower individuals to overcome challenges, make sound decisions, and find innovative solutions. By honing these skills, one can navigate through the complexities of modern life and achieve success in both personal and professional endeavors. Embrace the power of critical thinking and problem-solving, and unlock the door to endless possibilities and growth.

• Problem solving From Wikipedia, the free encyclopedia
• Critical thinking From Wikipedia, the free encyclopedia
• The Importance of Critical Thinking and Problem Solving Skills for Students (5 Minutes)

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ORIGINAL RESEARCH article

Fostering creativity and critical thinking in college: a cross-cultural investigation.

• 1 Department of Psychology, Pace University, New York, NY, United States
• 2 Developmental and Educational Research Center for Children's Creativity, Faculty of Education, Beijing Normal University, Beijing, China

Enhancing creativity and critical thinking have garnered the attention of educators and researchers for decades. They have been highlighted as essential skills for the 21st century. A total of 103 United States students (53 female, 24 male, two non-binary, and 24 non-reporting) and 166 Chinese students (128 female, 30 male, one non-binary, and seven non-reporting) completed an online survey. The survey includes the STEAM-related creative problem solving, Sternberg scientific reasoning tasks, psychological critical thinking (PCT) exam, California critical thinking (CCT) skills test, and college experience survey, as well as a demographic questionnaire. A confirmatory factor analysis (CFA) yields a two-factor model for all creativity and critical thinking measurements. Yet, the two latent factors are strongly associated with each other ( r =0.84). Moreover, Chinese students outperform American students in measures of critical thinking, whereas Americans outperform Chinese students in measures of creativity. Lastly, the results also demonstrate that having some college research experience (such as taking research method courses) could positively influence both United States and Chinese students’ creativity and critical thinking skills. Implications are discussed.

Introduction

Creativity and critical thinking have been recognized as essential skills in the 21st century ( National Education Association, 2012 ). Many researchers and educators have focused on these two skills, including acquisition, enhancement, and performance. In addition, numerous studies have been devoted to understanding the conceptual complexities involved in creativity and critical thinking. Although similar to each other, creativity and critical thinking are distinctive by definition, each with a different emphasis.

The concept of creativity has evolved over the years. It was almost exclusively conceptualized as divergent thinking when Guilford (1956 , 1986) proposed divergent thinking as a part of intelligence. Earlier measures of creativity took the approach of divergent thinking, measuring creative potential ( Wallach and Kogan, 1965 ; Torrance, 1966 , 1988 ; Runco and Albert, 1986 ; Kim, 2005 ). In 1990s, many creativity scholars challenged the validity of tests of divergent thinking, and suggested that divergent thinking only captures the trivial sense of creativity, and proposed to use the product-oriented method to measure creativity ( Csikszentmihalyi, 1988 ; Amabile, 1996 ; Sternberg and Lubart, 1999 ). A system model of creativity, which recognizes the important roles individual, field, and domain have played, was used as a framework to conceptualize creativity. A widely accepted definition for creativity is a person’s ability to generate an idea or product that is deemed as both novel and appropriate by experts in a field of human activities ( Scott and Bruce, 1994 ; Amabile, 1996 ; Csikszentmihalyi, 1999 ; Sternberg and Lubart, 1999 ; Hunter et al., 2007 ). Corazza and Lubart (2021) recently proposed a dynamic definition of creativity, in which creativity is defined as a context-embedded phenomenon that is tightly related to the cultural and social environment. Based on this new definition, measures of creativity should be context-specific and culturally relevant, especially when it is examined cross-culturally.

Similarly, the conceptualization of critical thinking has also evolved over the years. Earlier definitions emphasized the broad multidimensional aspects of critical thinking, including at least three aspects: attitude, knowledge, and skills ( Glaser, 1941 ). The definition has been evolved to include specific components for each aspect ( Watson and Glaser, 1980 ). For example, critical thinking is recognized as the ability to use cognitive skills or strategies to increase the probability of a desirable outcome ( Halpern, 1999 ). More specifically, cognitive skills such as evaluation, problem-solving, reflective thinking, logical reasoning, and probability thinking are recognized as parts of critical thinking skills in research and assessments ( Ennis, 1987 , Scriven and Paul, 1987 , Halpern, 1999 ). Moving into the 21st century, metacognition and self-regulatory skills have also become essential components for critical thinking in addition to the cognitive skills recognized by earlier scholars ( Korn, 2014 , Paul and Elder, 2019 ).

Similar to the concept of creativity, critical thinking is also viewed as multidimensional and domain specific ( Bensley and Murtagh, 2012 ). For example, critical thinking in psychology, also referred to as psychological critical thinking (PCT), is defined as one’s ability to evaluate claims in a way that explicitly incorporates basic principles of psychological science ( Lawson, 1999 ). As one of the important hub sciences, psychology is often regarded as a foundational course for scientific training in American higher education ( Boyack et al., 2005 ). In psychological discourse, critical thinking is often defined in tandem with scientific thinking, which places significance on hypothesis-testing and problem-solving in order to reduce bias and erroneous beliefs ( Halpern, 1984 ; American Psychological Association, 2016 ; Lamont, 2020 ; Sternberg and Halpern, 2020 ). Based on this definition, measures of critical thinking should assess cognitive skills (i.e., evaluation, logical reasoning) and ability to utilize scientific methods for problem-solving.

In addition to the evolution of the definitions of critical thinking and creativity, research into these two concepts has led to the development of various measurements. For both concepts, there have been numerous measurements that have been studied, utilized, and improved.

The complexities associated with creativity (i.e., context-relevant and domain-specificity) pose a major issue for its measurement. Many different types of creativity measures have been developed in the past. Measures using a divergent thinking approach, such as the Torrance Tests of Creative Thinking ( Torrance, 1974 ) and Alternate Uses Test ( Guilford et al., 1960 ), a product-oriented approach, a third person nomination approach, as well as a self-report approach measuring personality ( Gough, 1979 ), creative behavior ( Hocevar and Michael, 1979 ; Rodriguez-Boerwinkle et al., 2021 ), and creative achievement ( Carson et al., 2005 ; Diedrich et al., 2018 ).

Both the divergent thinking and the product-oriented approaches have been widely used in the creativity literature to objectively measure creativity. The tasks of both approaches are generally heuristic, meaning that no correct answer is expected and the process does not need to be rational. When scoring divergent thinking, the number of responses (i.e., fluency) and the rareness of the response (i.e., originality) were used to represent creativity. When scoring products using the product-orientated approach, a group of experts provides their subjective ratings on various dimensions such as originality, appropriateness, and aesthetically appealing to these products using their subjective criteria. When there is a consensus among the experts, average ratings of these expert scores are used to represent the creativity of the products. This approach is also named as Consensual Assessment Technique (CAT; Amabile, 1982 , 1996 ). Some scholars viewed the CAT approach as focusing on the convergent aspect of creativity ( Lubart et al., 2013 ). Recognizing the importance of divergent and convergent thinking in conceptualizing creativity, Lubart et al. (2013) have suggested including divergent thinking and product-oriented approach (i.e., CAT) to objective measures of creativity ( Barbot et al., 2011 ).

Similar to measures of creativity, measurements of critical thinking are also multilevel and multi-approach. In an article reviewing the construction of critical thinking in psychological studies, Lamont (2020) argues that critical thinking became a scientific object when psychologists attempted to measure it. Different from measures of creativity, where the tasks are heuristic in nature, measures of critical thinking require participants to engage in logical thinking. Therefore, the nature of critical thinking tasks is more algorithmic.

The interest in the study of critical thinking is evident in the increased efforts in the past decades to measure such a complex, multidimensional skill. Watson-Glaser Tests for Critical Thinking ( Watson and Glaser, 1938 ) is widely recognized as the first official measure of critical thinking. Since then, numerous measurements of critical thinking have been developed to evaluate both overall and domain-specific critical thinking, such as the PCT Exam ( Lawson, 1999 ; See Mueller et al., 2020 for list of assessments). A few of the most commonly used contemporary measures of critical thinking include the Watson-Glaser Test for Critical Thinking Appraisals ( Watson and Glaser, 1980 ), Cornell Critical Thinking Test ( Ennis et al., 1985 ), and California Critical Thinking (CCT) Skills Test ( Facione and Facione, 1994 ). As the best established and widely used standardized critical thinking measures, these tests have been validated in various studies and have been used as a criterion for meta-analyses ( Niu et al., 2013 ; Ross et al., 2013 ).

There have also been concerns regarding the usage of these standardized measures of critical thinking on its own due to its emphasis on measuring general cognitive abilities of participants, while negating the domain-specific aspect of critical thinking ( Lamont, 2020 ). The issues associated with standardized measures are not unique to standardized critical thinking measures, as same types of criticisms have been raised for standardized college admissions measures such as the Graduate Record Exam (GRE). To develop an assessment that encompasses a broader range of student abilities that is more aligned to scientific disciplines, Sternberg and Sternberg (2017) developed a scientific inquiry and reasoning measure. This measure is aimed to assess participants’ ability to utilize scientific methods and to think scientifically in order to investigate a topic or solve a problem ( Sternberg and Sternberg, 2017 ). The strength of this measure is that it assesses students’ abilities (i.e., ability to think critically) that are domain-specific and relevant to the sciences. Considering the multidimensional aspect of critical thinking, a combination of a standardized critical thinking measure, an assessment measuring cognitive abilities involved in critical thinking; and a measure that assesses domain-specific critical thinking, would provide a comprehensive evaluation of critical thinking.

The Relationship Between Creativity and Critical Thinking

Most of the studies thus far referenced have investigated creativity and critical thinking separately; however, the discussion on the relationship between creativity and critical thinking spans decades of research ( Barron and Harrington, 1981 ; Glassner and Schwartz, 2007 ; Wechsler et al., 2018 ; Akpur, 2020 ). Some earlier studies on the relationship between divergent thinking and critical thinking have observed a moderate correlation ( r =0.23, p <0.05) between the two ( Gibson et al., 1968 ). Using measures of creative personality, Gadzella and Penland (1995) also found a moderate correlation ( r =0.36, p <0.05) between creative personality and critical thinking.

Recent studies have further supported the positive correlation between critical thinking and creativity. For example, using the creative thinking disposition scale to measure creativity, Akpur (2020) found a moderate correlation between the two among college students ( r =0.27, p <0.05). Similarly, using the critical thinking disposition scale to measure critical thinking and scientific creativity scale and creative self-efficacy scale to measure creativity, Qiang et al. (2020) studied the relationship between critical thinking and creativity to a large sample of high school students ( n =1,153). They found that the relationship between the two varied depending on the type of measurement of creativity. More specifically, the correlation between critical thinking disposition and creative self-efficacy was r =0.045 ( p <0.001), whereas the correlation between critical thinking disposition and scientific creativity was r =0.15 ( p <0.01).

Recognizing the moderate relationship between the two, researchers have also aimed to study the independence of creativity and critical thinking. Some studies have found evidence that these constructs are relatively autonomous. The results of Wechsler et al. (2018) study, which aimed to investigate whether creativity and critical thinking are independent or complementary processes, found a relative autonomy of creativity and critical thinking and found that the variables were only moderately correlated. The researchers in this study suggest that a model that differentiated the two latent variables associated with creativity and critical thinking dimensions was the most appropriate method of analysis ( Wechsler et al., 2018 ). Evidence to suggest that creativity and critical thinking are fairly independent processes was also found in study of Ling and Loh (2020) . The results of their research, which examined the relationship of creativity and critical thinking to pattern recognition, revealed that creativity is a weak predictor of pattern recognition. In contrast, critical thinking is a good predictor ( Ling and Loh, 2020 ).

It is worth noting that a possible explanation for the inconsistencies in these studies’ results is the variance in the definition and the measures used to evaluate creativity and critical thinking. Based on the current literature on the relationship between creativity and critical thinking, we believe that more investigation was needed to further clarify the relationship between creativity and critical thinking which became a catalyst for the current study.

Cross-Cultural Differences in Creativity and Critical Thinking Performance

Results from various cross-cultural studies suggest that there are differences in creativity and critical thinking skills among cultures. A common belief is that individuals from Western cultures are believed to be more critical and creative compared to non-Westerners, whereas individuals from non-Western cultures are believed to be better at critical thinking related tasks compared to Westerners ( Ng, 2001 ; Wong and Niu, 2013 ; Lee et al., 2015 ). For example, Wong and Niu (2013) found a persistent cultural stereotype regarding creativity and critical thinking skills that exist cross-culturally. In their study, both Chinese and Americans believed that Chinese perform better in deductive reasoning (a skill comparable to critical thinking) and that Americans perform better on creativity. This stereotype belief was found to be incredibly persistent as participants did not change their opinions even when presented with data that contradicted their beliefs.

Interestingly, research does suggest that such a stereotype might be based on scientific evidence ( Niu et al., 2007 ; Wong and Niu, 2013 ). In the same study, it was revealed that Chinese did in fact perform better than Americans in deductive reasoning, and Americans performed better in creativity tests ( Wong and Niu, 2013 ). Similarly, Lee et al. (2015) found that compared to American students, Korean students believed that they are more prone to use receptive learning abilities (remembering and reproducing what is taught) instead of critical and creative learning abilities.

Cultural Influence on Critical Thinking

Other studies investigating the cultural influence on critical thinking have had more nuanced findings. Manalo et al. (2013) study of university students from New Zealand and Japan found that culture-related factors (self-construal, regulatory mode, and self-efficacy) do influence students’ critical thinking use. Still, the differences in those factors do not necessarily equate to differences in critical thinking. Their results found that students from Western and Asian cultural environments did not have significant differences in their reported use of critical thinking. The researchers in this study suggest that perhaps the skills and values nurtured in the educational environment have a more significant influence on students’ use of critical thinking ( Manalo et al., 2013 ).

Another study found that New Zealand European students performed better on objective measures of critical thinking than Chinese students. Still, such differences could be explained by the student’s English proficiency and not dialectical thinking style. It was also revealed in this study that Chinese students tended to rely more on dialectical thinking to solve critical thinking problems compared to the New Zealand European students ( Lun et al., 2010 ). Other research on the cultural differences in thinking styles revealed that Westerners are more likely to use formal logical rules in reasoning. In contrast, Asians are more likely to use intuitive experience-based sense when solving critical thinking problems ( Nisbett et al., 2001 ).

These studies suggest that culture can be used as a broad taxonomy to explain differences in critical thinking use. Still, one must consider the educational environment and thinking styles when studying the nature of the observed discrepancies. For instance, cultural differences in thinking style, in particular, might explain why Westerners perform better on some critical thinking measures, whereas Easterners perform better on others.

Cultural Influence on Creative Performance

Historically, creativity studies have suggested that individuals from non-Western cultures are not as creative as Westerners ( Torrance, 1974 ; Jellen and Urban, 1989 ; Niu and Sternberg, 2001 ; Tang et al., 2015 ). For example, in one study, Americans generated more aesthetically pleasing artworks (as judged by both American and Chinese judges) than Chinese ( Niu and Sternberg, 2001 ). However, recent creativity research has suggested that cross-cultural differences are primarily attributable to the definition of creativity rather than the level of creativity between cultures. As aforementioned, creativity is defined as an idea or product that is both novel and appropriate. Many cross-cultural studies have found that Westerners have a preference and perform better in the novelty aspect, and Easterners have a preference and perform better in the appropriateness aspect. In cross-cultural studies, Rockstuhl and Ng (2008) found that Israelis tend to generate more original ideas than their Singaporean counterparts. In contrast, Singaporeans tend to produce more appropriate ideas. Bechtoldt et al. (2012) found in their study that Koreans generated more useful ideas, whereas Dutch students developed more original ideas. Liou and Lan (2018) found Taiwanese tend to create and select more useful ideas, whereas Americans tend to generate and choose more novel ideas. The differences in creativity preference and performance found in these studies suggest that cultural influence is a prominent factor in creativity.

In summary, cross-cultural studies have supported the notion that culture influences both creativity and critical thinking. This cultural influence seems relatively unambiguous in creativity as it has been found in multiple studies that cultural background can explain differences in performance and preference to the dual features of creativity. Critical thinking has also been influenced by culture, albeit in an opaquer nature in comparison to creativity. Critical thinking is ubiquitous in all cultures, but the conception of critical thinking and the methods used to think critically (i.e., thinking styles) are influenced by cultural factors.

Influence of College Experience on Creativity and Critical Thinking

Given its significance as a core academic ability, the hypothesis of many colleges and universities emphasize that students will gain critical thinking skills as the result of their education. Fortunately, studies have shown that these efforts have had some promising outcomes. Around 92% of students in multi-institution research reported gains in critical thinking. Only 8.9% of students believed that their critical thinking had not changed or had grown weaker ( Tsui, 1998 ). A more recent meta-analysis by Huber and Kuncel (2016) found that students make substantial gains in critical thinking during college. In addition, the efforts to enhance necessary thinking skills have led to the development of various skill-specific courses. Mill et al. (1994) found that among three groups of undergraduate students, a group that received tutorial sessions and took research methodology and statistics performed significantly better on scientific reasoning and critical thinking abilities tests than control groups. Penningroth et al. (2007) found that students who took a class in which they were required to engage in active learning and critical evaluation of claims by applying scientific concepts, had greater improvement in psychological critical thinking than students in the comparison groups. There have also been studies in which students’ scientific inquiry and critical thinking skills have improved by taking a course designed with specific science thinking and reasoning modules ( Stevens and Witkow, 2014 ; Stevens et al., 2016 ).

Using a Survey of Undergraduate Research Experience (SURE), Lopatto (2004 , 2008) found that research experience can help students gain various learning skills such as ability to integrate theory and practice, ability to analyze data, skill in the interpretation of results, and understanding how scientists work on problem. All of these learning skills correspond to at least one of the dimensions mentioned earlier in the definition of critical thinking (i.e., evaluation, analytical thinking, and problem solving through). Thus, results of SURE provide evidence that critical thinking can be enhanced through research experience ( Lopatto, 2004 , 2008 ).

In comparison to critical thinking, only a few studies have examined the interaction between creativity and college experience. Previous research on STEM provides some evidence to suggest that STEM education can promote the learner’s creativity ( Land, 2013 , Guo and Woulfin, 2016 , Kuo et al., 2018 ). Notably, study of Kuo et al. (2018) suggest that project-based learning in STEM has the merits of improving one’s creativity. They found that the STEM Interdisciplinary Project-Based Learning (IPBL) course is a practical approach to improve college student’s creativity ( Kuo et al., 2018 ). College research experience in particular, has been reported as important or very important by faculty and students for learning how to approach problems creatively ( Zydney et al., 2002 ).

Although specific college courses aimed to enhance creativity have been scarce, some training programs have been developed specifically to improve creativity. Scott et al. (2004) conducted a quantitative review of various creativity training and found that divergent thinking, creative problem solving, and creativity performance can be enhanced through skill-specific training programs. Embodied creativity training programs, consisting of creativity fitness exercises and intensive workshops, have also been effective in enhancing participants’ creative production and improving their creative self-efficacy ( Byrge and Tang, 2015 ).

Both critical thinking and creativity were also found to be important in students’ learning. Using a longitudinal design for one semester to 52 graduate students in biology, Siburian et al. (2019) studied how critical thinking and creative thinking contribute to improving cognitive learning skills. They found that both critical and creative thinking significantly contributes to enhancing cognitive learning skills ( R 2 =0.728). They each contribute separately to the development of cognitive learning skills ( b was 0.123 between critical thinking and cognitive learning and 0.765 between creative thinking and cognitive learning). The results from research on creativity and critical thinking indicate that training and experiences of students in college can enhance both of these skills.

Current Study

Previous literature on creativity and critical thinking suggests that there is a positive correlation between these two skills. Moreover, cultural background influences creativity and critical thinking conception and performance. However, our literature review suggests that there are only a few studies that have investigated creativity and critical thinking simultaneously to examine whether cultural background is a significant influence in performance. In addition, most of the past research on creativity and critical thinking have relied on dispositions or self-reports to measure the two skills and the investigation on the actual performance have been scarce. Lastly, past studies suggest that the acquisition and enhancement of these skills are influenced by various factors. Notably, college experience and skill-specific training have been found to improve both creativity and critical thinking. However, it is not yet clear how college experience aids in fostering creativity and critical thinking and which elements of college education are beneficial for enhancing these two skills. The cultural influence on creativity and critical thinking performance also needs further investigation.

The current study aimed to answer two questions related to this line of thought. How does culture influence creativity and critical thinking performance? How does college experience affect creativity and critical thinking? Based on past findings, we developed three hypotheses. First, we hypothesized that there is a positive association between critical thinking and creativity. Second, we suggest that college students from different countries have different levels of creativity and critical thinking. More specifically, we predicted that United States students would perform better than Chinese students on both creativity and critical thinking. Last, we hypothesized that having college research experience (through courses or research labs) will enhance creativity and critical thinking.

Materials and Methods

Participants.

The study was examined by the Internal Review Board by the host university in the United States and obtained an agreement from a partner university in China to meet the ethical standard of both countries.

Participants include 103 university students from the United States and 166 university students from Mainland China. Among all participants, 181 were female (67.3%), 54 were male (20.1%), non-binary or gender fluid ( n =3, 1.1%), and some did not report their gender ( n =31, 11.5%). The majority of participants majored in social sciences ( n =197, 73.2%). Other disciplines include business and management ( n =38, 14.1%), engineering and IT ( n =20, 7.4%), and sciences ( n =14, 5.2%). A Chi-square analysis was performed to see if the background in major was different between the American and Chinese samples. The results showed that the two samples are comparable in college majors, X 2 (3, 265) =5.50, p =0.138.

The American participants were recruited through campus recruitment flyers and a commercial website called Prolific (online survey distribution website). Ethnicities of the American participants were White ( n =44, 42.7%), Asian ( n =13, 12.6%), Black or African American ( n =11, 10.7%), Hispanic or Latinos ( n =5, 4.9%), and some did not report their ethnicity ( n =30, 29.1%). The Chinese participants were recruited through online recruitment flyers. All Chinese students were of Han ethnicity.

After reviewing and signing an online consent form, both samples completed a Qualtrics survey containing creativity and critical thinking measures.

Measurements

Steam related creative problem solving.

This is a self-designed measurement, examining participant’s divergent and convergent creative thinking in solving STEAM-related real-life problems. It includes three vignettes, each depicting an issue that needs to be resolved. Participants were given a choice to pick two vignettes to which they would like to provide possible solutions for. Participants were asked to provide their answers in two parts. In the first part, participants were asked to provide as many solutions as they can think of for the problem depicted (divergent). In the second part, participants were asked to choose one of the solutions they gave in the first part that they believe is the most creative and elaborate on how they would carry out the solution (convergent).

The responses for the first part of the problem (i.e., divergent) were scored based on fluency (number of solutions given). Each participant received a score on fluency by averaging the number of solutions given across three tasks. In order to score the originality of the second part of the solution (i.e., convergent), we invited four graduate students who studied creativity for at least 1year as expert judges to independently rate the originality of all solutions. The Cronbach’s Alpha of the expert ratings was acceptable for all three vignette solutions (0.809, 0.906, and 0.703). We then averaged the originality scores provided by the four experts to represent the originality of each solution. We then averaged the top three solutions as rated by the experts to represent the student’s performance on originality. In the end, each student received two scores on this task: fluency and originality.

Psychological Critical Thinking Exam

We adopted an updated PCT Exam developed by Lawson et al. (2015) , which made improvements to the original measure ( Lawson, 1999 ). We used PCT to measure the participants’ domain-specific critical thinking: critical thinking involved in the sciences. The initial assessment aimed to examine the critical thinking of psychology majors; however, the updated measure was developed so that it can be used to examine students’ critical thinking in a variety of majors. The split-half reliability of the revised measurement was 0.88, and test-retest reliability was 0.90 ( Lawson et al., 2015 ). Participants were asked to identify issues with a problematic claim made in two short vignettes. For example, one of the questions states:

Over the past few years, Jody has had several dreams that apparently predicted actual events. For example, in one dream, she saw a car accident and later that week she saw a van run into the side of a pickup truck. In another dream, she saw dark black clouds and lightning and 2days later a loud thunderstorm hit her neighborhood. She believes these events are evidence that she has a psychic ability to predict the future through her dreams. Could the event have occurred by chance? State whether or not there is a problem with the person’s conclusions and explain the problem (if there is one).

Responses were scored based on the rubric provided in the original measurement ( Lawson et al., 2015 ). If no problem was identified the participants would receive zero points. If a problem was recognized but misidentified, the participants would receive one point. If the main problem was identified and other less relevant problems were identified, the participants received two points. If participants identified only the main problem, they received three points. Following the rubric, four graduate students independently rated the students’ critical thinking task. The Cronbach’s Alpha of the expert ratings was acceptable for both vignettes (0.773 and 0.712). The average of the four scores given by the experts was used as the final score for the participants.

California Critical Thinking Skills Test

This objective measure of critical thinking was developed by Facione and Facione (1994) . We used CCT to measure a few of the multidimensions of critical thinking such as evaluation, logical reasoning, and probability thinking. Five sample items provided from Insight Assessment were used instead of the standard 40-min long CCT. Participants were presented with everyday scenarios with 4–6 answer choices. Participants were asked to make an accurate and complete interpretation of the question in order to correctly answer the question by choosing the right answer choice (each correct answer was worth one point). This test is commonly used to measure critical thinking, and previous research has reported its reliability as r =0.86 ( Hariri and Bagherinejad, 2012 ).

Sternberg Scientific Inquiry and Reasoning

This measure was developed by Sternberg and Sternberg (2017) as an assessment of scientific reasoning. We used this assessment as a domain-specific assessment to measure participants’ scientific creativity (generating testable hypotheses) and scientific critical thinking involved in generating experiments. For this two-part measure, participants were asked to read two short vignettes. For one of the vignettes, participants were asked to generate as many hypotheses as possible to explain the events described in the vignette. For the other, create an experiment to test the hypothesis mentioned in the vignette.

After carefully reviewing the measurement, we notice that the nature of the tasks in the first part of this measure (hypothesis generation) relied on heuristics, requiring participants to engage in divergent thinking. The number of valid hypotheses provided (i.e., fluency) was used to represent the performance of this task. We, therefore, deem that this part measures creativity. In contrast, the second part of the measure, experiment generation, asked participants to use valid scientific methods to design an experiment following the procedure of critical thinking such as evaluation, problem-solving, and task evaluation. Its scoring also followed algorithms so that a correct answer could be achieved. For the above reasons, we believe hypotheses generation is a measurement of creativity and experiment generation is a measurement for critical thinking.

Based on the recommended scoring manual, one graduate student calculated the fluency score from the hypothesis generation measurement. Four experts read through all students’ responses to the experiment generation. They discussed a rubric on how to score these responses, using a four-point scale, with a “0” representing no response or wrong response, a “1” representing partially correct, a “2” representing correct response. An additional point (the three points) was added if the participant provided multiple design methods. Based on the above rubric, the four experts independently scored this part of the questionnaire. The Cronbach’s Alpha of the four expert ratings was 0.792. The average score of the four judges was used to represent their critical thinking scores on this task.

College Experience Survey

Participants were asked about their past research experience, either specifically in psychology or in general academia. Participants were asked to choose between three choices: no research experience, intermediate research experience (i.e., research work for class, research work for lab), and advanced research experience (i.e., professional research experience, published works).

Demographic and Background Questionnaire

Series of standard demographic questions were asked, including participants’ age, gender, and ethnicity.

We performed a Pearson correlation to examine the relationship between creativity and critical thinking (the two-c), which include performances on three measures on creativity ( creativity originality , creativity fluency , and hypothesis generation ) and three measures on critical thinking ( experiment generation , CCT , and PCT ).

Most of the dependent variables had a significantly positive correlation. The only insignificant correlation was found between Sternberg hypothesis generation and CCT, r (247) =0.024, p =0.708 (see Table 1 ).

Table 1 . Correlation coefficients for study variables.

Confirmatory factor analysis (CFA) was conducted by applying SEM through AMOS 21 software program and the maximum likelihood method. One-factor and two-factor models have been analyzed, respectively (see Figure 1 ).

Figure 1 . The comparison of the two confirmatory factor analysis (CFA) models: one-factor vs. two-factor.

As it is demonstrated in Table 2 , the value ranges of the most addressed fit indices used in the analysis of SEM are presented. Comparing two models, χ 2 /df of the two-factor model is in a good fit, while the index of the one-factor model is in acceptable fit. The comparison of the two models suggest that the two-factor model is a better model than the one-factor model.

Table 2 . Recommended values for evaluation and the obtained values.

Cross-Cultural Differences in Critical Thinking and Creativity

We conducted a 2 (Country: the United States vs. China)×2 (Two-C: Creativity and Critical Thinking) ANOVA to investigate the cultural differences in critical thinking and creativity. We averaged scores of three critical thinking measurement ( experiment generation , PCT , and CCT ) to represent critical thinking and averaged three creativity scores ( creativity originality , creativity fluency , and hypothesis generation ).

This analysis revealed a significant main effect for the type of thinking (i.e., creative vs. critical thinking), F (1,247) =464.77, p <0.01, η p 2 =0.653. Moreover, there was a significant interaction between country (i.e., the United States vs. China) and type of thinking, F (1,247) =62.00, p <0.01, η p 2 =0.201. More specifically, Chinese students ( M =1.32, SD =0.59) outperformed American students ( M =1.02, SD =0.44) on critical thinking. In contrast, American students ( M =2.59, SD =1.07) outperformed Chinese students ( M =2.05, SD =0.83) on creativity.

Influence of Research Experience on Critical Thinking and Creativity

The last hypothesis states that having college research experience (through courses or research lab) would enhance students’ creativity and critical thinking from both countries. We performed a 2 (Two-C: Creativity and Critical Thinking)×2 (Country: the United States vs. China)×3 (Research Experience: Advanced vs. Some vs. No) ANOVA to test this hypothesis. This analysis revealed a significant main effect for research experience, F (2,239) =4.05, p =0.019, η p 2 =0.033. Moreover, there was a significant interaction between country (i.e., the United States vs. China) and research experience, F (2,239) =5.77, p =0.004, η p 2 =0.046. In addition, there was a three-way interaction among country, two-C, and research experience. More specifically, with an increase of research experience for American students, both critical thinking and creativity improved. In contrast, for Chinese students, the impact of research experience was not significant for creativity. However, some research experience positively impacted Chinese students’ critical thinking (see Figure 2 ).

Figure 2 . Estimated marginal means of Two-C for the United States and Chinese samples.

The current study aimed to investigate the relationship between creativity and critical thinking, how culture influences creativity and critical thinking, and how college research experience affects creativity and critical thinking. Our results supported the first hypothesis regarding the positive correlation among all of the dependent variables. The mean correlation between the measures of creativity and critical thinking was 0.230. This result was in line with the findings from previous research ( Gibson et al., 1968 ; Gadzella and Penland, 1995 ; Siburian et al., 2019 ; Akpur, 2020 ; Qiang et al., 2020 ). Moreover, our confirmatory factor analysis yielded similar results as analysis of Wechsler et al. (2018) and Akpur (2020) and provides more evidence of the relative independence between creativity and critical thinking. We found that at the latent variable level, the two skills are highly correlated to each other ( r =0.84). In addition, we found that although the one-factor model was an acceptable fit, a two-factor model was a better fit for analysis. This result suggests that despite the correlation between creativity and critical thinking, the two skills should be studied as separate factors for an appropriate and comprehensive analysis.

The results of this study partially confirmed our second hypothesis and replicated the findings from past studies ( Niu et al., 2007 ; Lun et al., 2010 ; Wong and Niu, 2013 ; Tang et al., 2015 ). As predicted, there was a significant main effect for culture in students’ performance for all six measures in the two-C analysis model. United States students performed better than Chinese students in all three creativity measures, and Chinese students performed better than United States students in all critical thinking measures. Given the diversity in the type of measures used in this study, the results suggest that United States and Chinese students’ performance aligns with the stereotype belief found in study of Wong and Niu (2013) . The findings from the current study suggest that the stereotype belief observed in both United States and Chinese students (United States students generally perform better on creativity tasks, while Chinese students perform typically better on critical thinking tasks) is not entirely unfounded. Furthermore, the clear discrepancy in performance between United States and Chinese students provides more evidence to suggest that creativity and critical thinking are relatively autonomous skills. Although, a high correlation between these two skills was found in our study, the fact that students from two different cultures have two different development trajectories in critical thinking and creativity suggests that these two skills are relatively autonomous.

Lastly, the results also confirmed our third hypothesis, that is, college research experience did have a positive influence on students’ creativity and critical thinking. Compared to students with no research experience, students with some research experience performed significantly better in all measures of creativity and critical thinking. This finding is consistent with the previous literature ( Mill et al., 1994 ; Penningroth et al., 2007 ; Stevens and Witkow, 2014 ; Stevens et al., 2016 ; Kuo et al., 2018 ). The result of our study suggests that college research experience is significant to enhance both creativity and critical thinking. As research experience becomes a more essential component of college education, our results suggest that it not only can add credential for applying to graduate school or help students learn skills specific to research, but also help students enhance both creativity and critical thinking. Furthermore, it is worth noting that this nature held true for both Chinese and American students. To our knowledge, this is a first investigation examining the role of research experience in both creativity and critical thinking cross-culturally.

In addition to the report of our findings, we would like to address some limitations of our study. First, we would like to note that this is a correlational and cross-sectional study. A positive correlation between research experience and the two dependent variables does not necessarily mean causation. Our results indeed indicate a positive correlation between research experience and the two-C variables; however, we are not sure of the nature of this relationship. It is plausible that students with higher creativity and critical thinking skills are more engaged in research as much as it is to argue in favor of a reversed directional relationship. Second, we would like to note the sample bias in our study. Majority of our participants were female, majoring in the social sciences and a relatively high number of participants chose not to report their gender. Third, we would like to note that our study did not measure all creativity and critical thinking dimensions, we discussed in the introduction. Instead, we focused on a few key dimensions of creativity and critical thinking. Our primary focus was on divergent thinking, convergent thinking, and scientific creativity as well as few key dimensions of critical thinking (evaluation, logical reasoning, and probability thinking), scientific critical thinking involved in problem solving and hypothesis testing. Moreover, our results do not show what specific components of research training are beneficial for the enhancement of creativity and critical thinking.

For future research, a longitudinal design involving a field experiment will help investigate how different research training components affect the development of creativity and critical thinking. In addition, a cross-cultural study can further examine how and why the students from different cultures differ from each other in the development of these two potentials. As such, it might shed some light on the role of culture in creativity and critical thinking.

Conclusion and Implication

The result of our study provides few insights to the study of creativity and critical thinking. First, creativity and critical thinking are a different construct yet highly correlated. Second, whereas Americans perform better on creativity measures, Chinese perform better on critical thinking measures. Third, for both American and Chinese students, college research experience is a significant influence on the enhancement of creativity and critical thinking. As research experience becomes more and more essential to college education, its role can not only add professional and postgraduate credentials, but also help students enhance both creativity and critical thinking.

Based on our results, we recommend that research training be prioritized in higher education. Moreover, each culture has strengths to develop one skill over the other, hence, each culture could invest more in developing skills that were found to be weaker in our study. Eastern cultures can encourage more creativity and Western cultures can encourage more critical thinking.

To conclude, we would like to highlight that, although recognized globally as essential skills, methods to foster creativity and critical thinking skills and understanding creativity and critical thinking as a construct requires further research. Interestingly, our study found that experience of research itself can help enhance creativity and critical thinking. Our study also aimed to expand the knowledge of creativity and critical thinking literature through an investigation of the relationship of the two variables and how cultural background influences the performance of these two skills. We hope that our findings can provide insights for researchers and educators to find constructive methods to foster students’ essential 21st century skills, creativity and critical thinking, to ultimately enhance their global competence and life success.

Data Availability Statement

The original contributions presented in the study are included in the article/supplementary material, further inquiries can be directed to the corresponding author.

Ethics Statement

The studies involving human participants were reviewed and approved by Institutional Review Board at Pace University. The participants provided their informed consent online prior to participating in the study.

Author Contributions

All authors listed have made a substantial, direct, and intellectual contribution to the work, and approved it for publication.

Conflict of Interest

The authors declare that the research was conducted in the absence of any commercial or financial relationships that could be construed as a potential conflict of interest.

Publisher’s Note

All claims expressed in this article are solely those of the authors and do not necessarily represent those of their affiliated organizations, or those of the publisher, the editors and the reviewers. Any product that may be evaluated in this article, or claim that may be made by its manufacturer, is not guaranteed or endorsed by the publisher.

This work was supported by the International Joint Research Project of Faculty of Education, Beijing Normal University (ICER201904), and a scholarly research funding by Pace University.

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Keywords: creativity, critical thinking, cross-cultural differences, college, research experience

Citation: Park JH, Niu W, Cheng L and Allen H (2021) Fostering Creativity and Critical Thinking in College: A Cross-Cultural Investigation. Front. Psychol . 12:760351. doi: 10.3389/fpsyg.2021.760351

Received: 18 August 2021; Accepted: 11 October 2021; Published: 11 November 2021.

Reviewed by:

Copyright © 2021 Park, Niu, Cheng and Allen. This is an open-access article distributed under the terms of the Creative Commons Attribution License (CC BY) . The use, distribution or reproduction in other forums is permitted, provided the original author(s) and the copyright owner(s) are credited and that the original publication in this journal is cited, in accordance with accepted academic practice. No use, distribution or reproduction is permitted which does not comply with these terms.

*Correspondence: Li Cheng, [email protected]

† These authors have contributed equally to this work and share first authorship

Disclaimer: All claims expressed in this article are solely those of the authors and do not necessarily represent those of their affiliated organizations, or those of the publisher, the editors and the reviewers. Any product that may be evaluated in this article or claim that may be made by its manufacturer is not guaranteed or endorsed by the publisher.

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What Are Critical Thinking Skills?

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What Are Critical Thinking Skills? was originally published on Forage .

In the workplace, we’re constantly bombarded with new information to sort through and find solutions. Employers want to hire people who are good at analyzing these facts and coming to rational conclusions — otherwise known as critical thinking skills. Critical thinking skills are a type of soft skill that describes how you process information and problem-solve . In this guide, we’ll cover critical thinking examples, how to improve your critical thinking skills, and how to include them in a job application.

Critical Thinking Skills Defined

What are critical thinking skills? Critical thinking skills help you process information and make rational decisions. 

“Critical thinking skills allow us to analyze problems from multiple angles, come up with various solutions, and make informed decisions,” says Bayu Prihandito, self-development expert and certified psychology expert. “This not only saves time and resources but also develops innovation and adaptability , skills that employers highly value.”

There’s data to back up Prihandito’s point, too. In top industries like technology and finance, critical thinking skills are even more important than some technical and digital hard skills . According to PwC , 77% of employers in financial services say that critical thinking skills are crucial for their business, compared with digital skills at 70%. Critical thinking is one of the top five skills employers in technology are looking for, too, according to Forage internal data , preceded only by communication skills , data analysis, and Python.

>>MORE: Learn the differences between hard and soft skills .

But why do so many employers want you to have these skills? Critical thinking skills make you a more effective, productive, and efficient employee.

“By questioning assumptions, evaluating evidence, and exploring alternative perspectives, individuals with strong critical thinking skills can make well-informed decisions and devise creative solutions to complex issues,” says Matthew Warzel, certified professional resume writer and former Fortune 500 recruiter . “This leads to improved problem-solving and decision-making processes, fostering organizational efficiency and productivity. Critical thinking skills also empower individuals to identify and mitigate potential risks and pitfalls, minimizing errors and enhancing overall quality in the workplace.” 

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Critical Thinking Skills Examples

Critical thinking examples include a wide range of skills, from the research you do to understand a problem to the collaboration skills you use to communicate with others about a solution. Other examples include:

Critical Thinking Skills Examples at Work

What does critical thinking in the workplace look like? Here are some critical thinking examples for different roles:

• A software engineer anticipating potential challenges with a new feature and making plans to mitigate them before integration 
• A marketer evaluating historical user data to identify channels to invest in 
• An investment banker performing due diligence on a potential merger
• A product manager making a hypothesis of why a product change will drive more engagement
• A sales manager considering the risks and outcomes of modifying the company’s pricing model 
• A consultant gathering initial data and information on current company processes, costs, and organization to synthesize challenges

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Whether you’re in a technical field, creative one, or somewhere in between, critical thinking skills can help you be a better employee — and therefore are highly valuable to all different types of employers.

“Critical thinking is essential to success in both white and blue collar jobs,” says Dr. Nathan Mondragon, chief industrial and organizational psychologist at HireVue. “Consider the school bus driver who must maintain constant vigilance and practice some critical thinking skills in the moment during an ever changing road or traffic situation. No parent will argue against the importance of a bus driver’s ability to quickly and critically analyze a situation to make an informed, albeit, rapid decision.”

How to Improve Critical Thinking Skills

If critical thinking skills are crucial to being an effective (and hireable!) employee, how can you improve yours? 

Practice Active Reading

OK, maybe you know what active listening is, but what about active reading? Active reading is when you read challenging material and reflect on what you read. It can help you engage with information and build your critical thinking skills.

Pick an article on a topic you’re interested in. While you’re reading, write down thoughts you have about the author’s arguments and follow-up questions you have. Even better, get someone else to read the same material and start a conversation about what you wrote down!

“By reading diverse and challenging material, such as books, articles, or academic papers, students can expose themselves to different perspectives and complex ideas,” Warzel says. “Following this, students can engage in reflective writing, where they articulate their thoughts and opinions on the material, while incorporating logical reasoning and evidence to support their claims. This process helps develop clarity of thought, logical reasoning, and the ability to analyze and synthesize information effectively.”

The exercise might seem a little like homework at first, but that’s why professors have you answer comprehension questions and participate in discussions for school — they want you to think critically about the material. 

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Play With Puzzles …

Building your critical thinking skills doesn’t just have to be reading a bunch of articles. It can be fun, too! Regularly engage with puzzles like logic puzzles, riddles, and word games. These puzzles practice your reasoning skills while keeping you intellectually stimulated.

… and People, Too

Critical thinking isn’t done in a bubble. You’ll need to collaborate with others, especially in the workplace, to understand past projects, roadblocks, what resources they have, and their opinions. Participating in group activities like debates, academic clubs, and academic discussions can help you practice listening to and processing different viewpoints.

Stay Curious

Good critical thinkers are open to a range of answers and ideas. They want to take in all of the evidence to understand why something is (or isn’t) happening.They also know going into a problem with an open mind is the best way to solve it. 

You can practice this open-mindedness by staying curious. 

“Adopt a curiosity mindset, learn how to ask good questions, and practice unraveling something from end to beginning and vice versa,” says Arissan Nicole, resume and career coach and workplace expert. “Critical thinking is about being reflective, not reactive. Put yourself in situations that are uncomfortable and challenge you, be around people that have different viewpoints and life experiences and just listen.”

How to Demonstrate Critical Thinking Skills in a Job Application

We know employers value critical thinking skills, but you don’t just want to add “critical thinking” in the skills section of your resume. Instead, your goal should be to show employers that you have these skills.

On Your Resume

On your resume , highlight experiences where you used critical thinking skills.

“Include relevant experiences or projects that demonstrate your ability to analyze information, solve problems, or make informed decisions,” Warzel says. “For example, you can highlight academic coursework that involved research, critical analysis, or complex problem-solving. Additionally, you can mention extracurricular activities or volunteer work where you had to think critically or exercise your problem-solving abilities.”

In the Interview

In the interview , elaborate on your experiences using the STAR method to frame your answers. The STAR method helps you clearly and concisely describe the situation, what you did, and what results you found.

Beyond speaking to your experience, you can also show your critical thinking skills in how you answer questions. This is especially true for more technical interviews where the interviewer might ask you to solve problems.

For example, let’s say you’re interviewing for a data analyst position. The interviewer might ask you a hypothetical question about how you’d figure out why company sales dipped last quarter. Even if you don’t have an answer right away (or a full one!), speak your thought process out loud. Consider:

• Where do you start?
• What resources do you rely on?
• Who do you collaborate with?
• What steps do you take to uncover an answer?
• How do you communicate results?

“Emphasize your ability to think logically, consider multiple perspectives, and draw conclusions based on evidence and reasoning,” Warzel says. 

This is the time to get specific about exactly what steps you’d take to solve a problem. While on a resume you might keep it short, the interview is the time to elaborate and show off your thought process — and hopefully show why you’re the best candidate for the role!

Ready to start building your critical thinking skills? Try a free Forage job simulation .

The post What Are Critical Thinking Skills? appeared first on Forage .

19 Creative Thinking Skills (and How to Use Them!)

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In a fast-moving world, being able to find new perspectives and create innovation is an increasingly valuable skill . Creative thinkers are often at the forefront of driving change, solving problems, and developing new ideas. Not only that, but those who bring creative thinking to how they work are often happier, more productive, and resilient too!

So you might be asking yourself, how can I develop my creative thinking skills and think more creatively at work?  Whether you want to supercharge your interpersonal skills, advance your career or be happier and more satisfied in the work you do, it pays to learn to think more creatively.

For many people, creative thinking is the key that unlocks solutions, promotes diverse thinking, and leads to better relationships and job satisfaction. So how can you get started with creative thinking?  As passionate believers in the value of creative thinking, we’re here to help and truly think unleashing your creativity can be key to your personal development!

In this post we’ll define what creative thinking is, highlight the benefits, explore 19 key creative thinking skills and give you some examples of how to apply them in the workplace . Let’s dig in!

What is creative thinking?

Why is creative thinking important, what are the benefits of creative thinking.

• What are creative thinking skills?  
• Examples of creative thinking skills (and how to use them)
• How to use creative thinking skills at work?

How to improve your creative thinking skills? 

Creative thinking is the ability to approach a problem or challenge from a new perspective, alternative angle, or with an atypical mindset. This might mean thinking outside of the box, taking techniques from one discipline and applying them to another, or simply creating space for new ideas and alternative solutions to present themselves through dialogue, experimentation, or reflection.

Bear in mind that the number of different creative approaches is as vast as the number of creative thinkers – if an approach helps you see things differently and approaching a challenge creatively, follow that impulse.

While there are some proven methods and guidelines that can help you be a better creative thinker, remember that everyone can be creative and finding what works for you is what is important, not the terminology or specific framework.

One misapprehension about creative thinking is that you have to be skilled at more traditional creative skills like drawing or writing. This isn’t true. What’s important is that you are open to exploring alternative solutions while employing fresh techniques and creative approaches to what you’re working on. 

You don’t need to be a great artist or even work in a traditionally creative field – we believe everyone is capable of creative thinking and that it enriches your personal and professional lives when you learn to be more creative.

Another misconception about creative thinking is that it applies only to the ideation or technically creative parts of the process. All aspects of our lives and interactions with people and challenges can benefit from creative thinking – from the ability to see things differently.

At work, thinking creatively might mean finding better ways to communicate, improve your working practices, or developing and implementing fresh solutions too.

Creative thinking is important because it drives new ideas, encourages learning, and creates a safe space for experimentation and risk-taking.

As organizations and people grow, they often develop tried and tested ways of operating. While it’s important to have solid working practices and processes, unswerving dedication to the norm can lead to stagnation and a lack of innovation and growth. 

Creative thinking is important because it drives new ideas, encourages learning and creates a safe space for experimentation and risk-taking. Simply put, creativity and creative thinking are part of what helps businesses and individuals succeed and grow .

Whether your team or business thinks of itself as a creative one, you can’t afford to miss out on the benefits of creative thinking if you want to grow , deliver change, and help your team bring their best selves to work. 

Using creative thinking skills at work creates b enefits not only in the ways we solve problems but also in how we approach everything from communication to self-fulfillment, task management, and growth . Bringing a culture of creative thinking into a workshop or group is often the job of a talented facilitator but whatever your role, there are benefits to thinking more creatively. Let’s explore some of the benefits of thinking creatively at work and in your everyday life!

Build empathy

• Bust assumptions  
• Become a better problem solver  

Find ways to move quickly and effectively

• Increase happiness

Discover new talents and promote learning

• Boost resilience and deal with adversity

Boost your CV and employability 

Empathy and creative thinking go hand-in-hand. By practicing creative thinking skills and regularly looking for new ideas and points of view, you can actively become better at understanding your colleagues, customers, and even your family and friends. One of the major barriers to having productive and meaningful relationships is an unwillingness to see things from a perspective other than your own or failing to understand how another person is feeling. 

By developing this skill, you can engage more meaningfully and honestly with people, ideas, and perspectives in all aspects of life. What’s more, because of the benefits that creative thinking can bring, you’ll actively want to see things from new perspectives and be more empathic : something that’s fundamental to creating real change.

Bust assumptions 

Assumptions can be harmful in both our personal and professional lives. Whether it’s making assumptions about why someone is behaving the way they are in a workshop or what features will make your customers happiest, holding onto incorrect or inadequately formed assumptions can be problematic . It can create difficulty and tension in relationships and what’s more, it can lead to the development or introduction of solutions that are simply unfit for purpose.

Using creative thinking skills to challenge assumptions, build clarity, and see things from new perspectives can be transformative. If an assumption someone else makes feels incorrect, think about why and try to find out more. If someone challenges an assumption you hold, be open and listen.

Become a better problem solver

An example of not being a creative thinker is sticking to a tried and tested approach and sticking to the norm in every situation without considering whether trying something new might not lead to better results.

When looking to solve a problem or create innovative solutions, going outside of what you know and being open to new ideas is not only exciting, but it can create more impactful solutions too. You might even try using problem-solving techniques alongside some of the creative thinking skills below to find the absolute best solutions!

Some processes and working practices can be slow, especially in large organizations with many moving parts – but do they all have to be? Thinking creatively can help you find lean, actionable solutions that you can put into practice quickly and test ahead of bigger changes .

Experimentation and a willingness to take risks are vital to growth and change, and creative thinking helps create a climate conducive to finding and trying quick, effective solutions. 

Increase happiness and satisfaction

Finding fresh, appropriate solutions to problems can be incredibly satisfying and is a fast-track to finding happiness both in and out of work. Bringing your whole self to a situation and being enabled to think outside of the box is a great way to feel valued and engaged with what you are doing.

Feeling frustrated with how a situation or process at work is going? Try developing and employing your creative thinking skills alongside your colleagues to find a better, happier way to collaborate! Feel unfulfilled or that not all of your skills and interests are being utilized? Consider how you might creatively deploy the skills or talents that make you happy and scratch that itch.

As children, we are encouraged to see things differently and try new things as part of our learning and growing process. There’s no reason we shouldn’t do this as adults too! Trying new things and learning to think creatively can help you find new skills, talents, and things you didn’t even know you were good at.

Staying curious and following what interests you with an open mind is a prime example of what a small change in thinking can achieve. Remember that creative thinking is a gateway to learning and by actively developing your creative toolset, you can grow and discover more in all walks of life – a surefire path to personal development.

Get better at dealing with adversity

It’s easy to get frustrated when problems seem to come thick and fast and existing solutions or methods don’t work. Adversity is something all of us will face at some point in our personal and professional lives but there are ways you can become more able to handle problems when they arise .

A strong suite of creative thinking skills is an important aspect of how we can build resilience and be more flexible when adapting or creating change. By exploring alternative ways of thinking, you’ll be better prepared to face adversity more openly and find alternative ways to resolve challenges in whatever context they emerge.

Creative thinkers are valuable employees at organizations of any size. Whether it’s championing innovation, creating change in policy, or finding better ways to collaborate, people who can effectively solve problems and leverage their creative thinking skills are better positioned for success at work.

Consider how you might plug your skills gap and boost your CV by developing your creative skillset and you won’t just be more successful – you’ll be happier and more engaged at work too! 

Whatever your background or role, you are capable of thinking creatively and bringing creativity into your life.

What are creative thinking skills? 

Creative thinking skills are the methods or approaches you might use when trying to solve a problem differently and explore a fresh perspective. While some of these skills might come naturally to you, others might need a more considered, purposeful approach.

For example, you might be a natural visual thinker who is great at presenting and interpreting visual information but you might not be so good at freely experimenting or creating space for reflection. In this case, you might try some brainstorming exercises to loosen up your experimentation muscles or create scheduled time for reflection in your working routine.

While creative professions like artists, writers, or designers may see more obvious uses for creative thinking skills, all professions can benefit from developing and deploying creative thinking . If you find yourself having difficulty at work or in need of inspiration or motivation, finding space to build on your creative skillset is a way to not only move forward but have fun while doing so.

If you think you’re not creative or have no creative thinking skills, we’re here to tell you that whatever your background or role, you are capable of thinking creatively and bringing creativity into your life : you might just need a little push or to reframe how you think about creativity!

Save time planning your next creative workshop

Examples of creative thinking skills (and how to use them) 

Creative thinking skills come in all shapes and sizes, ranging from things like abstract thinking and storytelling to finding ways to radically plan projects or recognize organizational patterns .

In this section, we’ll explore each of the example creative skills below and talk about how you might use them in your personal and professional practice. We’ll also point out some things to watch out for where appropriate so you can make the most out of your new creative skills and avoid potential setbacks.

We’ll also include a method from the SessionLab library that will help you practice and explore each skill, whether alone or with others .

Feel free to read and explore the creative thinking skill which feels most interesting or applicable to you and come back and experiment with others in the future!  

Some example creative thinking skills include:

Experimentation

Open-mindedness, lateral thinking.

• Pattern recognition   

Deep and active listening

Challenging norms, lean organization, simplification, radical planning.

• Collaborative thinking

Data collection

• Interpretation and analysis

Interdisciplinary thinking

Frameworks and rulesets, micro and macro thinking, visual thinking, abstract thinking, storytelling.

Note that this list is not exhaustive, and there are many more ways of thinking creatively – try to see these creative skills as a jumping-off point for seeing things differently and exploring creative thinking at work . 

Let’s get started!

A core creative skill is the ability to experiment and try new things, whether that’s in your personal practice, in a closed environment, or even in the field. It can be easy to fall short of implementing new ideas or following through with creative projects because critical judgment or overthinking gets in the way . A good experimenter is a self-starter who makes informed decisions to kickstart projects and test hypotheses. 

Think of a painter who throws paint at a canvas and introduces new materials without overthinking or being self-critical. While not everything they try will be perfect, that’s the point – not every experiment needs to be successful in order to teach you something useful. By experimenting, you can try things that might prove useful or will lead you towards new solutions and better ideas. Remember that the act of experimentation is generative and often fun so be sure to give it a try!

One thing to watch out for is being sure to effectively capture the results of your experiments and to continue developing and iterating on the results. Experimentation is a great place to start, but remember that it is part of a larger process. Without effective documentation, you might not trace what delivered the best results and be unable to reproduce the outcomes. Experimentation is a great example of why creative freedom should be paired with a strong process in order to be at its best. 

Four-Step Sketch   #design sprint   #innovation   #idea generation   #remote-friendly   The four-step sketch is an exercise that helps people to create well-formed concepts through a structured process that includes: Review key information Start design work on paper,  Consider multiple variations , Create a detailed solution . This exercise is preceded by a set of other activities allowing the group to clarify the challenge they want to solve. See how the Four Step Sketch exercise fits into a Design Sprint

Four-Step Sketch is a great method for promoting experimentation. By following a process that enables quick brainstorming before development, you can help build an experimental mindset that also generates results.

Open-mindedness is a critical element of creativity and one of the best creative thinking skills you can try to build if you’re new to the practice. Being open-minded means being receptive to new ideas, different ways of thinking, and perspectives which are not your own. It means not closing down conversations or ideas prematurely and trying to actively explore what is presented to you.

Imagine that a colleague comes up with an idea that is so far out of the status quo it seems off-the-wall and bizarre. Being open-minded means actively engaging with what is presented and to refrain from forming judgments before first understanding where your colleague is coming from .

Your colleagues’ initial idea might not be perfect, but being open-minded and truly attempting to understand their perspective means you can create dialogue, foster creativity, and move forward as a team. 

Being open-minded doesn’t mean accepting every new idea and agreeing wholesale with every different opinion. While you should always try to be open and receptive to new ideas and other perspectives, you should also critically appraise and engage with them as part of a larger creative process. Don’t be so open-minded you have no strong opinions of your own!

Heard, Seen, Respected (HSR)   #issue analysis   #empathy   #communication   #liberating structures   #remote-friendly   You can foster the empathetic capacity of participants to “walk in the shoes” of others. Many situations do not have immediate answers or clear resolutions. Recognizing these situations and responding with empathy can improve the “cultural climate” and build trust among group members. HSR helps individuals learn to respond in ways that do not overpromise or overcontrol. It helps members of a group notice unwanted patterns and work together on shifting to more productive interactions. Participants experience the practice of more compassion and the benefits it engenders.

Open-mindedness is particularly useful when it comes to meaningfully communicating with others. Whether its developing the ability to walk in the shoes of someone else or building empathy and listening skills, Heard, Seen, Respected is a great method to try when learning to be more open-minded.

Lateral thinking is a prime example of how we can creatively solve real-world problems in a measurable and easy-to-understand manner. Deploying lateral thinking means using reasoning or non-traditional logic to find an indirect or out-of-the-box approach to solving a problem. 

A simple example might be a challenge like: we need to increase revenue. Traditional thinking might mean considering hiring new salespeople to try and get more direct sales. A lateral approach might mean engaging more with current customers to reduce churn, working with external partners to get new leads, working to get sponsorship, piloting an affiliate scheme or any number of new ways to solve the existing problem.

Broadly speaking, lateral thinking often means stepping back and considering solutions or approaches outside of the immediately obvious.

One potential danger with lateral thinking is spending time to create new solutions to problems that don’t need them. Not every problem needs to be solved laterally and the best solution might actually be the most straightforward. Be sure to tap into existing knowledge and appraise a problem before trying something radical to avoid wasted time or frustration!  

The Creativity Dice   #creativity   #problem solving   #thiagi   #issue analysis   Too much linear thinking is hazardous to creative problem solving. To be creative, you should approach the problem (or the opportunity) from different points of view. You should leave a thought hanging in mid-air and move to another. This skipping around prevents premature closure and lets your brain incubate one line of thought while you consciously pursue another.

Developing your lateral thinking skills comes more naturally to some than others. The Creativity Dice is a great method for getting out of linear thinking habits and moving into different ways of thinking.

Pattern recognition 

Pattern recognition is the ability to recognise existing or emerging patterns and make connections based on the patterns you have discerned . While pattern recognition goes back to our prehistoric roots, being able to spot patterns outside of the ordinary and consider what may not be immediately obvious is a vital creative thinking skill for today. 

Consider how meetings between some members of a team might often end in conflict. While it might first seem that these two people just can’t get along, it might actually be that certain emotional triggers are being tripped or the format of the conversation isn’t working. Looking beyond your initial impressions and from a new perspective might let you find a repeating pattern that isn’t immediately obvious.

When trying to spot patterns, try to be mindful of existing biases so you avoid bending what is happening to fit a pattern you might be expecting. Be sure to interpret all data fairly and honestly, even if you believe a pattern is already forming. 

Affinity Map   #idea generation   #gamestorming   Most of us are familiar with brainstorming—a method by which a group generates as many ideas around a topic as possible in a limited amount of time. Brainstorming works to get a high quantity of information on the table. But it begs the follow-up question of how to gather meaning from all the data. Using a simple Affinity Diagram technique can help us discover embedded patterns (and sometimes break old patterns) of thinking by sorting and clustering language-based information into relationships. It can also give us a sense of where most people’s thinking is focused

Pattern recognition is a skill that benefits from thoughtful practice. Try starting with a deliberate pattern-finding process like Affinity Map to build the ability to see patterns where they might not first be obvious.

While it might not seem like it at first, being a good listener is a creative thinking skill. It asks that a person not only try to understand what is being said but also to engage with the why and how of the conversation in order to reframe prior thinking and see things from a new perspective.

Deep listening or active listening is not only hearing the words that someone is saying but actively seeking to interpret their intent, understand their position, and create a positive space for further conversation. Not only does this create a deeper conversation for both parties, but this act of engagement and understanding leads to more creative and dynamic results too. 

Think of a workplace grievance that one person might have against another. Without actively listening and trying to understand the core issues from the perspective of everyone involved, you might not only fail to solve the issue but actually make staff feel less heard and valued too.

By employing this creative thinking skill in such a conversation you can see things more clearly and find a way to creatively satisfy the needs of everyone involved. 

Active Listening   #hyperisland   #skills   #active listening   #remote-friendly   This activity supports participants to reflect on a question and generate their own solutions using simple principles of active listening and peer coaching. It’s an excellent introduction to active listening but can also be used with groups that are already familiar with it. Participants work in groups of three and take turns being: “the subject”, the listener, and the observer.

Trying to be more present in conversations is a great place to begin building your deep listening and active listening skills . Want to supercharge the process as a group? Try a role-play activity like Active Listening to more thoughtfully see and reflect on how important this skill can be.

Not all established working practices are the best way of doing things. People who practice this creative thinking skill are likely to question the status quo in search of something new which can deliver meaningful change. While any challenge to the established order needs to be conducted respectfully and thoughtfully, thinking of how to go beyond the norm is how innovation occurs and where creative thinkers excel.

When trying to practice this skill, be prepared to question existing methods and frameworks and ask if there might be a better way outside of the limits of the current system. 

As with lateral thinking, it’s important to recognize that not everything is a problem that needs to be solved and so you may need to be selective in which norms should be challenged – otherwise, you may never make it out of the front door!

Additionally, challenging the established order often means questioning the work someone else has already done. While this is a necessary part of growth, it should always be done constructively and respectfully.  

W³ – What, So What, Now What?   #issue analysis   #innovation   #liberating structures   You can help groups reflect on a shared experience in a way that builds understanding and spurs coordinated action while avoiding unproductive conflict. It is possible for every voice to be heard while simultaneously sifting for insights and shaping new direction. Progressing in stages makes this practical—from collecting facts about What Happened to making sense of these facts with So What and finally to what actions logically follow with Now What . The shared progression eliminates most of the misunderstandings that otherwise fuel disagreements about what to do. Voila!

Challenging norms without a considered approach can be ineffective and potentially frustrating. Taking the time to build shared understanding and push in the same direction with What, So What, Now What? is a great way to explore how your existing process is or isn’t working and challenge norms productively.

Creative thinking doesn’t mean being disorganized or chaotic just because you have an abundance of ideas. In order to facilitate creative thinking, it’s important to stay organized and approach the process with the right framework, mindset, and space. As a creative thinking skill, lean organization means considering what you absolutely need to do in order to make things happen, versus what you don’t.

Think of how a large, multi-discipline team might go about organizing themselves for a big project. While it’s vital everyone is aligned and kept up to date, a traditional system of scheduled meetings might not be the most productive. Lean organization means considering the needs of the team, the project and thinking creatively about what you need to stay organized, and keeping unnecessary admin to a minimum.

Thinking creatively about organization is something all leaders should practice but any project can benefit from thinking through the process by which it will be accomplished. 

MoSCoW   #define intentions   #create   #design   #action   #remote-friendly   MoSCoW is a method that allows the team to prioritize the different features that they will work on. Features are then categorized into “Must have”, “Should have”, “Could have”, or “Would like but won‘t get”. To be used at the beginning of a timeslot (for example during Sprint planning) and when planning is needed.

Lean organization often means being honest and realistic about what is absolutely necessary versus nice to have. MoSCoW is an effective agile framework for planning work and also reframing your approach to organizing time, tasks and more!

Simplifying, presenting or decoding any information is a vital skill when working with others. In a creative thinking context, simplification is the act of seeing what is important about a task or piece of data and stripping away the extraneous parts to see things more clearly.

Some problems can feel unassailable because of their complexity or scale – simplification allows you to reconsider a problem in simple terms and reframe it in a way that means you can approach it productively. 

An example of using this creative thinking skill at work might be when presenting the results of a project to the rest of your organization. People working on other teams and in different disciplines could become disengaged if exposed to too many complex moving parts or it might simply be a waste of time to discuss every detail.

By simplifying a project into more succinct terms, you not only can help your group connect with the material swiftly but also boil a project down to its most important elements . This is a great way to creatively re-energize a project and identify where you can make an impact immediately. 

6 Words   #ufmcs   #red teaming   This tool is designed to help critical thinkers focus on a core idea by writing a short phrase summarizing their thoughts into a set number of words that are clear, concise, and accurate. This idea is based on a complete short story written by Ernest Hemingway: “For sale, baby shoes – never worn.” Six Words forces people to synthesize their ideas in a succinct and meaningful way, cutting away fluff and distilling the idea to its bare essence.

One way of practicing simplification is by summarising or condensing thoughts, ideas of stories into a more concise, compressed form . 6 Words is a method for cutting away extraneous material from ideas that engages creative thinking and reframing approachably – great for groups!

Any major project requires some measure of planning in order to succeed, especially when working with others. But are there times where overplanning or traditional working processes feel too slow or frustrating for the project at hand? This is where these creative thinking skills come in handy! Radical planning is a way of approaching project planning from an alternative angle in order to generate fast, effective results.  

When taking this planning approach, you will often shuffle the order of the normal planning process in order to create alternative outcomes and cut out elements you may not need. For example, with the backcasting workshop activity, the approach is to think of desired outcomes up to twenty years in the future and work backward to figure out how we can make small steps today.

You might also try planning with a mindset of what you and your team can each achieve immediately and in a more experimental fashion with an activity like 15% solutions . 

By approaching planning with a creative thinking mindset, you can surface ideas and plans which may not have come up with a more traditional planning process. Another great benefit is to question the normal manner in which your team or organisation approaches planning and can help your team find a method that works best for you!

Backcasting   #define intentions   #create   #design   #action   Backcasting is a method for planning the actions necessary to reach desired future goals. This method is often applied in a workshop format with stakeholders participating. To be used when a future goal (even if it is vague) has been identified.

Collaborative thinking 

Effective collaboration requires us to bring many different skills together, but consciously considering how to be a more effective collaborator is worth mentioning separately. When a creative thinker approaches collaboration, they will try to think of how to use alternative approaches to make the collaborative process more effective while also helping everyone on the team contribute and be heard.

An example is when it comes to getting work done in meetings – if the current process isn’t enabling everyone to collaborate effectively, you might employ creative thinking to try finding an alternative format, consider working asynchronously, or timeboxing parts of your agenda.

The best collaborators also find ways to champion the work of others and create a safe space for everyone to contribute – it might not be enough to assume collaboration will be accomplished when you get people in a room.

Employing this creative thinking skill can make all the difference when it comes to job satisfaction, interpersonal relationships and group outcomes too! Try approaching your collaborative projects more mindfully and see how it changes things for you!

Marshmallow challenge with debriefing   #teamwork   #team   #leadership   #collaboration   In eighteen minutes, teams must build the tallest free-standing structure out of 20 sticks of spaghetti, one yard of tape, one yard of string, and one marshmallow. The marshmallow needs to be on top. The Marshmallow Challenge was developed by Tom Wujec, who has done the activity with hundreds of groups around the world. Visit the Marshmallow Challenge website for more information. This version has an extra debriefing question added with sample questions focusing on roles within the team.

Working together on a task as a team is an effective way of kickstarting collaborative thinking, especially if you approach the task mindfully . The Marshamllow Challenge with debriefing is a proven method for engaging teamwork and by adding reflection time afterward, your group can share and build on what they learned.

Collecting data might seem like a solely analytical skill, but it is another area where creative thinking can lead to productive, unexpected and transformative results. Approaching the data collection process creatively might mean trying new techniques or sources, or simply reconsidering the how and why of your data collection processes.  

Imagine you are running a survey to measure customer happiness. You might try asking traditional survey questions, but find that your response rate is low and furthermore, your approach might be invasive and actively decrease happiness too!

If you were to approach this problem creatively, you might find that using a simplified form, asking for feedback at a different point in the customer journey, or utilizing an alternative measurement scheme delivers the data you are looking for. In many cases, thinking about the questions you are asking from a new point of view is what unlocks a better data collection process.

The key to this creative thinking skill is to try looking at the data collection process from a new, preferably customer-centric perspective while also considering why and how you are collecting data. You will likely find that by asking for input from your customers more creatively, you create space for more creative responses too!

3 Question Mingle   #hyperisland   #team   #get-to-know   An activity to support a group to get to know each other through a set of questions that they create themselves. The activity gets participants moving around and meeting each other one-on-one. It’s useful in the early stages of team development and/or for groups to reconnect with each other after a period of time apart.

3 Question Mingle is a get to know you activity that does double duty in demonstrating the power of approaching data collection creatively. By creating their own questions, a group can really think about what they want to know, how they ask questions, and how the results differ. Be sure to give it a try!

Interpretation and analysis

Interpretation skills can be varied though in a creative thinking context it means being able to successfully analyze an idea, solution, dataset, or conversation and draw effective conclusions. Great interpreters are people with a desire to listen, understand, and dig deeper in order to make their interpretation fully realised.

One of the ways creative thinking can improve interpretation is in helping us challenge assumptions or initial readings of data in order to consider other possible interpretations and perspectives.

Say your product is having a problem with losing lots of new customers shortly after signing up. You do a survey and people say that they leave because the product isn’t useful to them. Your initial interpretation of that data might be that you’re not the right fit for these customers or that the product needs new features.

If you were to apply creative thinking to the interpretation of this data, you might conduct further research and see that the product is fine, but people didn’t find the right features for them and that your onboarding process needs to be improved.

The key here is interpreting the data from various perspectives and then correlating that with other sources to form an accurate and representative interpretation, rather than going with your initial assumption . By following this process, you might also find that the way you are collecting data is flawed (perhaps not asking the right questions) or that more research and data collection is needed.

So long as you are sure to have data points and analysis to back up your findings, it pays to explore alternative interpretations so you can avoid bias and find the most accurate takeaways . 

Fishbone diagram   #frame insights   #create   #design   #issue analysis   Fishbone diagrams show the causes of a specific event.

Effective interpretation and analysis isn’t possible without a thorough exploration of the problem or topic at hand. Fishbone Diagram is a simple method for not only surfacing insights but framing them in a way that allows for proper and multi-perspective analysis.

Einstein is quoted as saying, “We cannot solve our problems with the same thinking we used when we created them.” In this mold, sometimes the best ideas and solutions come from fields and disciplines outside of our own. By considering how someone with a different skillset to your own would solve a problem or deploy solutions, you can often find ideas and techniques you may never have considered. 

Consider being tasked with improving employee happiness. A social media manager with a background in illustration and events management would likely try a very different approach to a sales manager who is used to a culture of incentives and bonuses. If you were trying to develop a new product, think of how a developer would approach deciding on key features versus an academic or a customer success manager? 

The important thing here is to try and use the perspective, skill set , and approach of another field or discipline to first consider and then solve a problem more fully . Where possible, try and include people from other disciplines in the process and try to avoid making assumptions.

As with all creative thinking skills, being open-minded and sourcing the expertise and opinions of others where necessary is vital when creating true innovation.

Mash-Up Innovation   #hyperisland   #innovation   #idea generation   Mash-ups is a collaborative idea generation method in which participants come up with innovative concepts by combining different elements together. In a first step, participants brainstorm around different areas, such as technologies, human needs, and existing services. In a second step, they rapidly combine elements from those areas to create new, fun and innovative concepts. Mash-ups demonstrates how fast and easy it can be to come up with innovative ideas.

Interdisciplinary thinking isn’t just for radical academics. By combining ideas from disparate fields in a fast, fun manner, Mash-Up Innovation is great for building creative thinking skills and generating results in one fell swoop!

All creative thinking skills are about reframing things in a new way of finding alternative approaches. This can often mean abandoning an existing framework and thinking outside of the box. That said , another way of applying creative thinking is by bringing rulesets, constraints, or frameworks to your approach in order to trigger deeper creative work and tap into a problem-solving mindset . 

Consider a simple task like trying to generate more customers. With free reign, there are innumerable ways to accomplish this. But what happens if you create a rule like, we cannot spend any money, or, these must be driven by social media alone. In order to accomplish your goal under these conditions, you must think more creatively and deeply, deploying more concentrated problem-solving skills than if you could try any approach you wanted. 

Alternatively, you might approach a problem with a framework that forces you to think under specific circumstances or with a rigid set of steps. Six thinking hats is a great workshop activity that asks participants to frame and reframe a problem from six different angles. While it might first seem counterintuitive, the use of rules or frameworks can create fertile ground for creative thinking and lead to more realized solutions!

The Six Thinking Hats   #creative thinking   #meeting facilitation   #problem solving   #issue resolution   #idea generation   #conflict resolution   The Six Thinking Hats are used by individuals and groups to separate out conflicting styles of thinking. They enable and encourage a group of people to think constructively together in exploring and implementing change, rather than using argument to fight over who is right and who is wrong.

Not all problems are created equal. Depending on how much it directly affects you, you might see a given problem as being more or less important than your colleagues, leading to a different response and approach to solving the problem. This creative thinking skill is all about being able to switch between seeing the bigger picture while also considering how something might manifest on a smaller scale.

Think of how frustrating it can be when an executive team makes sweeping changes that affect frontline staff in a way they might not have anticipated. Micro and macro thinking means seeing both problems and potential solutions from multiple perspectives and adjusting accordingly. 

Another key aspect of applying this approach is knowing the limits of your own knowledge and involving stakeholders from all levels of an organization to inform your ideation and problem-solving process.

If you’ve never worked in support and don’t regularly talk to your support team, you might not understand how a change to helpdesk software could impact your team and your clients – remember that a big part of any change in perspective is doing the research and talking to who will be affected ! 

Stakeholder Round Robin Brainstorm   #idea generation   #brainstorming   #perspectives   #remote-friendly   #online   A divergent process to generate ideas and understanding from different perspectives.

Learning to practice micro and macro thinking often starts with first listening to and understanding the needs and perspectives of others . Especially those who have varied positions in relation to the problem, solutions, or organization you are working with. Stakeholder Round Robin Brainstorm is an effective method of surfacing insights and perspectives quickly and productively.

Of all the creative thinking skills on this list, visual thinking might be one you are most familiar with. Visual thinking is a method of processing, learning, and presenting information and concepts with visual assets such as images.

Visual thinking is often associated with creative thinking because of the consumption and creation of images at its heart. Don’t let this make you think you have to be able to draw in order to be a visual thinker.

Applying this creative thinking skill means being able to interpret visual information, present concepts in an often simple visual manner, and communicate in a way that is more universally understood.  Drawing stick people is actively encouraged!

Visual approaches to problem-solving can help foster shared understanding and help people be more succinct or creative in their ideas. Remember: if an idea is too complex to be put into pictures, perhaps it needs further refinement .

Imagie-ination   #idea generation   #gamestorming   Images have the ability to spark insights and to create new associations and possible connections. That is why pictures help generate new ideas, which is exactly the point of this exercise.

While you might be able to jump straight into direct applications of visual thinking, it can help to try an exercise where you and a group explore using images simply and engagingly. Imagie-ination helps unlock the power of visual thinking as a team while also helping generate ideas too!

Abstraction or abstract thinking is the art of taking things out of their normal context and presenting them in a radical new light . While most creative thinking skills utilise abstraction in some form, it’s worth noting that actively trying to take an idea from one context and place it in another is a creative approach all on its own.

Think of Pablo Picasso’s cubist portraits – by taking something as common as a human face and bringing abstraction to his process, he created something radically different and innovative. You can create a similar effect by recontextualizing ideas, concepts, and problems and by looking at them from different, perhaps even conflicting points of view.

Abstract thinking is often built on engaging with absurdities, paradoxes, and unexpected connections . As such, it can often be fun, wild and surprising, and is a great way to generate creative ideas even in those who might be resistant to other forms of creative thinking. Lean into the weird!

Forced Analogy   #divergent thinking   #zoom   #virtual   #remote-friendly   People compare something (e.g. themselves, their company, their team) to an object.  

Forced Analogy is a quick, fun activity you can use to promote abstract thinking. Comparing one thing to another seemingly unrelated thing asks for a creative approach to context and metaphor and can really unlock a groups divergent thinking process.

Telling stories or narrativizing a problem can help us not only see things differently but understand where we share common ground with others. Everybody tells stories – whether that’s explaining our employment history, telling colleagues about what happened at the weekend, or when creating user personas and journeys. 

Leverage this inclination to help people not only realize they are creative thinkers by nature but to help them share something of themselves too!

As a creative thinking skill, storytelling is about applying our natural proclivity for stories into new situations or thinking about how to reappraise or present material narratively . Think of the basic storytelling concept like the idea that all stories have a beginning, middle, and end – how might we bring this thinking to a tough challenge, a new product, or when solving a customer complaint?

You might even use storytelling tropes like the hero’s journey when exploring ideas or company conflicts. Whichever way you go, remember that stories are a universal element of culture and you have a rich lineage to dip into if you need a new perspective. 

Telling Our Stories   #hyperisland   #team   #teambuilding   To work effectively together team members need to build relations, show trust, and be open with each other. This method supports those things through a process of structured storytelling. Team members answer questions related to their childhood, young adulthood, and now; then weave them into a story to share with the rest of their team.

Telling Stories in a collaborative space is one of the best ways you can approach creative thinking through narrative . By doing this activity as a team, you can help a group see the benefit of applying storytelling approaches outside of more traditional forms.

How many times have you had a tough problem that you can’t seem to solve so you get frustrated and leave your desk. Then, when you’re on a walk, standing in the supermarket, or falling asleep, a solution seems to arrive out of thin air? Often, you’ll find that creating space to reflect on a problem is an effective way to find a way forward.

The trick with making reflective space work as a larger part of your working practice is knowing when to take time to reflect, building space into your regular schedule, and finding techniques that allow things to surface effectively.

This might mean going for a walk with the intention to be present in noticing the world around you and gaining insights that can help your situation. It might also mean remembering to take time to rest or simply read and give your brain something good to chew on.

I notice, I wonder   #design   #observation   #empathy   #issue analysis   Learn through careful observation. Observation and intuition are critical design tools. This exercise helps you leverage both. Find clues about the context you’re designing for that may be hidden in plain sight.

In a creative thinking context, reflection often means giving an idea time to unfurl and to resist the temptation to force it – by creating space to observe and reflect with I notice, I wonder you might see new ways of thinking emerge naturally.

How to use creative thinking skills at work? 

At SessionLab, we’ve found many of the above creative thinking skills helpful when finding better ways to collaborate , handle workplace challenges or generate new ideas . Here are just a few small examples of things we’ve done that have benefited from thinking creatively as a team.

Using creative thinking to facilitate a site redesign

Using creative thinking to improve team communication, using creative thinking to improve collaboration.

Remember that creative thinking needn’t be explosive or radical to be useful – a simple shift in mindset or perspective can be all you need to create meaningful and impactful change.

When we began working on a site-wide redesign, we had to deploy a large number of creative thinking skills to make the process smooth and effective.

When first determining how to approach the project and scope the work, we reviewed how we had worked together on large projects in the past. While we saw there was room to improve, finding the best way to proceed and make the changes we needed was no easy task.

Challenging the entire process from start to finish with a creative thinking mindset and trying to stay open to alternative methods where possible was what unlocked the process for us. By reconsidering how we were running meetings, sharing feedback, and collaborating, we were able to identify where we were going wrong and then try alternative approaches more freely.

When it came to implementing solutions, we were also sure to  stay open to experimentation while challenging our core assumptions of what would work and wouldn’t. This really helped us refine the working process and tailor it to our particular team and goals.

Another example came with finding a new approach when work stalled on a specific page. For our features page, we began by following the standard approach we had developed – writing the copy and structuring the page first before then following with illustrations and images.

In this case, our existing approach got us to an impasse : it felt difficult for our designer to be creative and find the best way to translate ideas into images if the copy had already been defined and the structure felt too rigid. What we decided to do was to reverse the workflow completely and allow the designer to create design elements before we wrote the copy and implemented too rigid a structure.  

Throughout the project, creative thinking allowed us to challenge whether the existing way we did something was the right one and gave us scope to experiment and be open when finding solutions. Not only did this help us solve the immediate problems as they arose but they helped us come up with a great new design too! 

Creative thinking can come in extremely handy when it comes to communicating. If one form of communication or working process isn’t working, approaching the discussion with a creative thinking mindset can help resolve the immediate issue and create lasting change in how we converse and work together too. 

Like many virtual teams, we faced the challenge of some meetings feeling unproductive . The issues ranged from overrunning, crosstalk, not everyone feeling heard or able to contribute, or getting lost in ancillary discussions that were not productive or necessary. In an online setting, it can be hard to keep everyone on track and for things to run smoothly without accidentally talking over one another or causing frustration. 

When it came to crosstalk, we wanted to avoid the frustration of interruption and disruption but also wanted to ensure people did not feel like they couldn’t contribute . Using the finger rules technique in a remote setting allowed people to easily show when they wanted to speak and what they wanted to discuss without disrupting the flow of the meeting.

We also found that the reason some daily meetings felt unproductive was because the meetings were for the purpose of daily updates and there didn’t always feel like there was a lot to say, thus leading to frustration or unproductive time being spent in these meetings.

In this example, we moved to a weekly format while also ensuring that we continue daily check-ins on Slack. This approach meant that we cut down on unnecessary meetings while still ensuring everyone’s needs were met .

This method is an example of creatively approaching a communication problem by thinking outside of the box and being prepared to challenge core assumptions . While we all wanted to stay informed, it really helped to reconsider the methods for staying informed and whether our current approach was the best way to achieve what we needed. It was also useful to reassess how we approached meeting agendas and goal-setting – follow the link for more on that if you’re having difficulty with unproductive meetings!

Remember that creative thinking needn’t be explosive or radical to be useful – a simple shift in mindset or perspective can be all you need to create meaningful and impactful change .

Remember that looking to others and being inspired by how they did things can be as transformative as trying to reinvent the wheel!

A final example is how we approached collaborating on creating the new design. While all projects at SessionLab feature collaboration between multiple parties, in this case we wanted to create space for everyone on the team to contribute.

We found that when trying to collectively brainstorm in a live, remote session, it became difficult for everyone to contribute and reflect on what was being shared by other members of the team effectively .

Some people had been able to prepare less than others, other people were less aware of all the circumstances of the project, or others were less able to switch gears during their working day. This led to some contributions being missed, a messier working process, and a feeling of being rushed – all of which lead to less effective outcomes than we might have hoped for.

In this case, we thought of how asynchronous work , reflection time, and some small process changes might help solve the problems we were running into. We wanted to be able to respond to what was being shared more effectively while also creating space for everyone to contribute in a way that was most productive for them.

Starting the brainstorming session in personal MURAL boards asynchronously and on our own time meant everyone was able to ideate at the time that was best for them and without any distractions . By then encouraging review and reflection on other people’s boards ahead of the main session, we were able to properly take in ideas and let them develop without feeling hurried.

This approach reduced the amount of time we actively spent working together in a meeting while improving the quality of the work . It helped people engage with the process, reduced potential frustration, and also meant we were more able to respond fully to the suggestions of others. This was a great example of how thinking creatively and learning from others can help create better outcomes and a more streamlined process. 

It’s also worth noting that reflecting on our conversation with Anja Svetina Nabergoj regarding asynchronous learning and finding inspiration there was part of what helped this process along. Remember that looking to others and being inspired by how they did things can be as transformative as trying to reinvent the wheel!

Creative workshops and meetings made easy

Whether you find that creative thinking doesn’t come naturally, if your skills need some attention, or even if you just want to try new ways of working, it can be difficult to know where to begin .

Thinking about the creative thinking skills above and considering which you might be missing or could benefit from purposeful attention is a great place to start, though there are also some concrete ways you can approach the process and improve your creative thinking abilities in a pinch. Let’s see how! 

Be present and aware of how you feel

Create space for new ideas, look to others for inspiration, throw yourself into new things, encourage creative thinking in others.

All skills get better with practice and creative thinking is no exception. Whether it’s active listening, experimentation or any other creative thinking style, it’s okay to not get it right the first time . The very act of being open to new approaches and perspectives is itself a way to improve your creative thinking skill set. However you try to implement creative thinking, know that exploration, iteration, and practice are fundamental parts of the process.

Try starting small and practice your creative thinking skills in your interpersonal relationships and collaborative projects. Take note of how it goes and try building up to larger and larger implementations of your creative thinking approaches. 

A key part of cultivating or improving any new skill is to be fully present and aware when utilizing that skill. Consider how a sculptor needs to be aware of their materials, how they handle the material and place them on the board in order to be truly successful. Being present in the moment is important for any collaborative process, but is an especially vital aspect of creative thinking.

If you find yourself frustrated, excited, engaged, or stuck, make a mental note of how you are feeling and consider how you might do things differently. Staying present and actively engaging with how a situation makes you feel before responding is one of the most effective ways of cultivating and improving your creative thinking – be sure to give it a go! 

As with many aspects of creativity, it’s not always effective to force it. Good ideas and finding new approaches can take time and an important part of the creative thinking process is creating space not only for reflection but to rest and allow things to surface. This might mean building more quiet, mindful time into your routine, reading and finding new inspiration, or simply learning to take a break. 

While this can be difficult to get into the habit of, it does get easier with time. Try blocking out reflective time in your calendar or letting others know that you are taking the time in order to make it stick and avoid interruptions. Reflective space is important and useful, and by treating it as such, you can help ensure it happens and doesn’t get discarded or forgotten about.

One of the biggest barriers to thinking creatively is simply not being open to what is in front of you. Whether it’s rushing to use an existing solution without investigating alternatives, failing to listen or be present when something new is being presented, or sticking with your existing assumptions, a failure to stay open and reserve judgment can kill creative thinking.

Try to stay open and apply creative thinking without pressure or being overly critical in order to improve those skills and let more creative approaches surface in the future. 

One of the best ways to find new perspectives and alternative ways of thinking is by looking to others. Whether it’s finding inspiration from other creative thinkers via conversation, reading and researching new sources, or simply listening and observing, looking outside of yourself is one of the most effective ways you can jolt your creative thinking. 

Try finding sources outside of your normal circles, whatever the medium. It can be very easy to get into creative bubbles that might unwittingly exclude new forms of thinking. By broadening your social, creative and critical circles , you can be exposed to all kinds of potentially inspiring or creatively engaging ways of thinking and doing.

It’s hard to create space and an opportunity for new ways of thinking if you stick to the same routines and activities. You’ll often find that trying new things and exposing yourself to new hobbies, skills and approaches can be massively engaging and exciting too.

An important aspect of creative thinking is applying the learnings from one discipline or approach to another. If a developer were to throw themselves into learning how to dance, they might learn something they can apply to their role as a developer.

An open and honest desire to explore new experiences in and outside of your working life is a vital ingredient in the creative thinking process. Try saying yes to doing new things wherever you can find them – being alive to possibility and engaging in the world is a great way of supercharging your creativity! 

Creativity is even better when shared. Whether it’s crowdsourcing new ideas, iterating together, or helping others build their creative thinking skills, sharing the experience is often a useful and generative process for all involved.

Try bringing a group together to explore thinking creatively together or run a workshop on developing creative thinking skills in the workplace. Not only will it help your participants with their own creative discovery, but it will also help you develop your own creative skills. 

Over to you

As facilitators and advocates of the power of workshops, we’re passionate about how creative thinking can improve many aspects of a group’s personal and working lives. At its heart, creative thinking is an empathic, generative act, and by bringing those concepts to the fore, we believe everyone can see better outcomes when solving problems, generating ideas or communicating with others. 

We hope we’ve given you some great examples of creative thinking at work and how you might discover and nurture your own creative thinking skills . That said, this list is by no means exhaustive and there are many more ways you might try thinking creatively. Think of this post as a jumping-off point for further exploration and creative development!

Do you have any concepts or approaches you’ve used to become a better creative thinker? Did you find any of the creative thinking methods above particularly helpful? We’d love to hear about your experience in the comments below!

James Smart is a full-stack marketer, creative, and workshop facilitator.

Very nice information. Thanks for posting such an informative blog. Creative thinking is an unconventional thinking that looks at an issue from different perspectives. Innovative thinking is a thinking that converts / commercializes a creative idea into practical application.

The Fosbury Flop is a very good example of a creative idea and trend when we apply “the learnings from one discipline or approach [Engineering] to another [High Jump].”

thanks alot…very informative and thoroug

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200+ Talent Examples (List Of Personal Strengths)

As human beings, we are complex and unique, each with a distinct blend of talents and abilities. These talents are an integral part of who we are, and they allow us to express ourselves, connect with others, and contribute to our communities. In this article, we will explore a wide spectrum of talents.

This comprehensive guide includes not only an overview of 18 major talent categories but also provides numerous specific examples under each.

By the end of this extensive exploration, you will have journeyed through a landscape rich with the diversity of human potential, along with a better understanding of your talents. So, let's embark on this journey of discovery and celebrate the abundance of personal abilities that make us who we are.

What is a Talent?

A talent is a natural skill, strength, or competitive advantage someone has that is developed early and is improved quickly. Talents are great, but someone without a talent can quickly surpass someone with a talent through practice.

Talents can encompass a wide spectrum of areas, such as artistic ability (like drawing or dancing), intellectual capabilities (like mathematical or linguistic prowess), or social skills (like leadership or empathy). They can also be technical, such as a talent for coding or engineering, or they can be more subtle, such as having a keen sense of intuition or a talent for calming and soothing others.

In essence, a talent is a gift – a unique piece of the puzzle that each individual brings to the picture of life. When nurtured and cultivated, these talents can become powerful tools for personal growth, professional development, and contributing to the betterment of our communities.

Artistic talent refers to an individual's innate ability to create works of art. This could be in painting, drawing, sculpture, design, photography, or other visual arts. Those with artistic talent often have a unique ability to express themselves visually, an excellent sense of aesthetics, and the capability to conceptualize ideas into physical forms.

• Drawing: The ability to create visual art with pencils or pens.
• Painting: The talent to mix and apply colors onto a canvas to create an image or design.
• Sculpting: The skill of carving or casting 3D figures from materials like clay, stone, or metal.
• Photography: The ability to capture significant moments or scenes through a lens.
• Interior Design: The knack for arranging spaces in a visually pleasing and functional manner.
• Graphic Design: Skill in creating digital art or designs for various applications.
• Animation: Ability to create multiple images that form an illusion of movement when displayed in sequence.
• Fashion Design: The talent to create clothing and accessories.
• Calligraphy: The skill to produce decorative handwriting or lettering.
• Printmaking: Creating artwork by printing, usually on paper.
• Ceramics: Shaping objects with clay and other ceramic materials.
• Jewelry Design: The ability to create jewelry with aesthetics and craftsmanship.

People with musical talent can understand, create, and interpret sounds in a pleasing or meaningful way. This might manifest in singing, playing an instrument, composing music, or having an excellent sense of rhythm and pitch. They may naturally understand musical structures and patterns.

• Singing: The ability to produce musical tones with the voice.
• Playing Piano: Piano skill, a complex instrument requiring both hands and often footwork.
• Playing Guitar: The ability to play the guitar, either acoustic, electric, or both.
• Playing Violin: Skill in playing this stringed instrument, often used in classical music.
• Drumming: The ability to maintain rhythm and add percussive flair to music.
• Songwriting: The talent to write lyrics and melodies that makeup songs.
• Composing: Creating complex pieces of music, often for large ensembles.
• Music Production: The technical and creative aspects of producing recorded music.
• Conducting: The skill of directing a musical performance through visible gestures.
• DJing: The ability to select and play recorded music for an audience, sometimes blending music from two different sources into a single and seamless song.
• Music Theory: Understanding the structures and patterns in music.
• Beatboxing: The ability to mimic drum sounds using one's mouth, lips, and throat.

Athletic talent involves the physical skills and abilities related to sports and other physical activities. Those with athletic talent might possess speed, strength, agility, endurance, hand-eye coordination, and a deep understanding of strategic elements within their sport or physical activity.

• Football: The ability to excel in the sport, encompassing a variety of skills, including agility, strength, and coordination.
• Basketball: Proficiency in dribbling, shooting, and strategic gameplay.
• Swimming: The ability to move through water quickly and efficiently, often specializing in a specific stroke.
• Running: The capacity to run long distances or sprint quickly, with good form and endurance.
• Gymnastics: Talent for performing complex movements requiring strength, balance, and flexibility.
• Martial Arts: Skills in one or more forms of martial arts, such as karate, judo, or taekwondo.
• Cycling: The ability to cycle long distances, often with a high level of endurance and speed.
• Rock Climbing: Skills in scaling natural or artificial rock walls, often involving significant strength and strategy.
• Dance: The ability to express oneself or tell a story through structured movement.
• Weightlifting: Strength and technique to lift heavy weights.
• Yoga: The ability to perform a variety of postures requiring flexibility, balance, and concentration.
• Skiing/Snowboarding: Proficiency in these winter sports, often requiring balance, strength, and an understanding of terrain.

Linguistic talent refers to the natural ability to use and understand language effectively. This could manifest in a strong vocabulary, an aptitude for learning new languages, exceptional reading comprehension, persuasive speech, or effective written communication.

• Learning New Languages: The ability to understand and acquire new languages quickly.
• Translation: Skill in converting written language from one language to another.
• Interpretation: The ability to translate spoken language in real time.
• Writing: Proficiency in creating clear, engaging written content.
• Editing: Skill in improving the quality of written content by checking and correcting errors.
• Poetry: The ability to create rhythmic and evocative written pieces.
• Copywriting: Skills in writing text for advertising or other forms of marketing.
• Public Speaking: The ability to speak effectively and engagingly to an audience.
• Storytelling: The art of conveying events in words, sounds, and images, often by improvisation or embellishment.
• Teaching Language: The ability to instruct others to acquire a new language.
• Sign Language: Proficiency in one or more sign languages.
• Puzzles and Word Games: Talent in deciphering and solving language-based puzzles or games.

Mathematical/Logical

Mathematical or logical talent is evident in those who naturally understand numerical and logical concepts. They may easily see patterns, make connections between abstract concepts, apply logical reasoning, or problem-solve using mathematical techniques. This talent often extends to disciplines that rely heavily on these skills, such as engineering, physics, and computer science.

• Problem Solving: The ability to find solutions to mathematical or logical challenges.
• Data Analysis: Skill in interpreting and drawing conclusions from complex data sets.
• Abstract Reasoning: The ability to understand complex concepts and develop logical arguments.
• Algorithms: Creating step-by-step procedures for calculations, often used in computer programming.
• Statistics: Understanding and working with numerical data to find trends, patterns, or summaries.
• Geometry: The study of properties, sizes, and shapes of figures and spaces.
• Calculus: Working with rates of change and quantities central to engineering and physics.
• Logic Puzzles: Talent in solving puzzles that require deductive reasoning.
• Mathematical Modelling: Ability to create abstract models to solve practical problems.
• Cryptography: The art of writing or solving codes, often using complex algorithms.
• Budgeting: The ability to plan and control the use of resources effectively.
• Teaching Math: The ability to explain mathematical concepts to others.

Scientific talent refers to the natural ability to understand and apply the principles of the natural or social sciences. This can be seen in curiosity about how the world works, a logical and methodical approach to problem-solving, the ability to conduct detailed research and experiments, and the capacity to conclude data.

• Research: Ability to conduct a systematic investigation into a subject to establish facts or principles.
• Experimentation: Talent in designing and conducting experiments to test hypotheses.
• Environmental Science: Understanding the interactions between the physical, chemical, and biological components of the environment.
• Chemistry: Skill in understanding and manipulating the substances that makeup matter.
• Biology: Proficiency in understanding the structure, evolution, and function of living organisms.
• Physics: The ability to understand the fundamental principles that govern the natural world.
• Astronomy: Knowledge of celestial objects, space, and the physical universe.
• Geology: Understanding the solid earth, rocks, and the processes by which they change.
• Genetics: Skill in understanding how traits are passed from generation to generation.
• Medicine: Knowledge of diagnosing and treating diseases and injuries.
• Psychology: Understanding of the human mind and behavior.
• Archaeology: Skills in studying human history and prehistory through the excavation of artifacts and structures.

Communication

Communication talent refers to proficiency in conveying information and emotions effectively. This can involve strong verbal and written communication skills, active listening, the ability to tailor messaging to different audiences, and skills in non-verbal communication, such as body language.

• Public Speaking: The ability to convey information clearly and effectively in front of an audience.
• Writing: Proficiency in creating written content for a variety of mediums.
• Active Listening: Skills in fully focusing, understanding, and responding to others during a conversation.
• Nonverbal Communication: The ability to read and use body language, facial expressions, and other nonverbal cues effectively.
• Persuasion: The skill to convince others to change their attitudes or behaviors.
• Social Media: Proficiency in utilizing social media platforms to convey messages and engage with audiences.
• Networking: The ability to build and maintain professional or personal contacts.
• Conflict Resolution: Skills in facilitating a peaceful end to disagreements.
• Negotiation: The ability to reach a mutual agreement through dialogue.
• Emotional Intelligence: Proficiency in identifying and managing your own and others' emotions.
• Teaching: The ability to transfer knowledge or skills to others effectively.
• Mediation: Skills in intervening between conflicting parties to promote reconciliation, settlement, or compromise.

Technical talent is the aptitude for understanding and using complex machinery or technology. This could manifest in skills related to IT, mechanics, electronics, or other technical trades. Those with technical talent often have strong problem-solving skills and a knack for understanding things.

• Computer Programming: Skills in writing code to create software programs.
• Network Administration: The ability to set up, administer, and troubleshoot network systems.
• Hardware Repair: Proficiency in diagnosing and fixing issues with computer hardware.
• Software Troubleshooting: The ability to identify and resolve problems with computer software.
• Cybersecurity: Skills in protecting internet-connected systems from cyber threats.
• Web Design: The ability to design and implement appealing and functional websites.
• Database Management: Proficiency in using software to store, retrieve, define, and manage data.
• IT Support: Skills in assisting users who are experiencing technical problems.
• Robotics: The ability to design, construct, and operate robots or robotic systems.
• Artificial Intelligence: Skills in developing and implementing AI technologies.
• Systems Analysis: The ability to study a system or its parts to identify its objectives and measure its effectiveness.
• Tech Education: Proficiency in teaching others about different aspects of technology.

Craftsmanship

Craftsmanship talent refers to the skill and art of creating or repairing items by hand. Those with craftsmanship talent may excel in woodworking, metalworking, sewing, or other craft forms. They usually possess a keen attention to detail, a good sense of design, and excellent hand-eye coordination.

• Woodworking: The ability to create items from wood using various tools and techniques.
• Metalworking: Skill in making things out of metal.
• Pottery: The talent to create objects from clay.
• Knitting/Crocheting: The ability to create clothing or crafts using yarn and needles or hooks.
• Leatherworking: The skill of creating items from leather using various techniques.
• Sewing: The ability to create, repair, or alter clothing or other items using a needle and thread or a sewing machine.
• Jewelry Making: Skill in creating jewelry from various materials.
• Glass Blowing: The ability to create objects by inflating molten glass into a bubble.
• Embroidery: The skill to decorate fabric or other materials using a needle to apply thread or yarn.
• Soap/Candle Making: The ability to create soap or candles, often using a variety of techniques and ingredients.
• Bookbinding: The skill of physically assembling a book from an ordered stack of paper sheets.
• Floral Arrangement: The ability to artistically arrange flowers and other plants.

Cooking/Baking

Those with cooking or baking talent have a knack for preparing food. They understand flavors and food combinations, have precise technical skills, and often show creativity in their dishes. This talent also includes understanding various cooking techniques and possessing a keen sense of taste and smell.

• Recipe Creation: The ability to create new, tasty recipes.
• Pastry Baking: Skill in creating baked sweets and desserts.
• Gourmet Cooking: The talent for preparing high-quality, sophisticated meals.
• Home Cooking: Proficiency in preparing everyday meals for family and friends.
• Grill Master: Skills in grilling a variety of foods, often outdoors.
• Vegan/Vegetarian Cooking: The ability to prepare tasty, plant-based meals.
• Wine Tasting: Knowledge and skill in discerning the flavors, types, and quality of wines.
• Cake Decorating: The ability to use icing, frosting, and other edible decorative elements to make a cake visually appealing.
• Bread Baking: Skills in creating various types of breads from different doughs.
• Food Presentation: The ability to arrange food on a plate or dish in an aesthetically pleasing way.
• Chocolate Making: Skill in crafting various types of chocolates and candies.
• Fermenting/Pickling: The ability to preserve and enhance flavors of food through fermentation or pickling.

Leadership talent refers to the ability to guide, inspire, and influence others. Effective leaders often possess strong communication skills, strategic thinking, empathy, decision-making skills, and the ability to motivate a team towards a common goal.

• Visionary Thinking: The ability to envision a clear and compelling future state and inspire others towards it.
• Decision Making: The skill of choosing the best course of action from multiple alternatives.
• Team Building: Proficiency in bringing together individuals to form a cohesive and high-performing team.
• Delegation: The ability to assign tasks or authority to others in an effective way.
• Conflict Resolution: The skill to mediate disputes and facilitate a peaceful resolution.
• Strategic Planning: The ability to develop a plan to move an organization from its current state to its desired future state.
• Motivating Others: The skill to inspire individuals or teams to perform at their best.
• Change Management: The ability to manage, implement, and deal with changes within an organization.
• Communication: Effective conveyance of information and expectations.
• Empathy: The action of understanding, being aware of, being sensitive to, and vicariously experiencing the feelings, thoughts, and experiences of another individual.
• Problem Solving: The skill to find solutions to complex issues or challenges.
• Coaching and Mentoring: The ability to guide and support others in their personal or professional growth.

Emotional Intelligence

Emotional intelligence involves the ability to understand and manage one's own emotions, as well as the emotions of others. Those with this talent often show empathy, self-awareness, self-regulation, motivation, and excellent social skills.

• Self-Awareness: The ability to recognize and understand personal moods and emotions.
• Self-Regulation: The skill to control or redirect disruptive impulses and moods.
• Motivation: An inherent drive to achieve for the sake of achievement.
• Empathy: The ability to understand the emotional makeup of other people.
• Social Skills: Proficiency in managing relationships and building networks.
• Patience: The ability to remain calm and not become annoyed when dealing with problems or difficult people.
• Adaptability: The skill to adjust to new conditions.
• Positivity: The ability to maintain a positive attitude, even in the face of adversity.
• Stress Management: The ability to effectively manage and cope with stress.
• Resilience: The ability to recover quickly from difficulties; toughness.

Problem-Solving

Problem-solving talent involves the ability to find solutions to difficult or complex issues. This can manifest in skills like critical thinking, analytical thinking, creativity, resilience, and a knack for making sound decisions under pressure.

• Analytical Thinking: The ability to deconstruct a problem into its individual elements.
• Logical Reasoning: Skill in making sense of complex information and deriving a conclusion.
• Creativity: The ability to think of unique solutions to problems.
• Resourcefulness: Skill in finding quick and clever ways to overcome difficulties.
• Decision Making: The ability to select the best course of action among multiple alternatives.
• Research: Skills in conducting thorough investigations into specific problems.
• Adaptability: The ability to change strategies as needed based on new information or changing circumstances.
• Critical Thinking: The skill to objectively analyze and evaluate issues to form a judgement.
• Collaborative Problem Solving: The ability to work as a team to solve problems.
• Conflict Resolution: Skill in mediating disputes and facilitating a peaceful resolution.
• Patience: The ability to stay calm and persistent in the face of difficult problems.
• Risk Assessment: The ability to identify and evaluate potential risks and decide how to approach them.

Interpersonal Skills

This refers to abilities that facilitate effective human interaction. Those with strong interpersonal skills are usually adept at managing relationships, communicating effectively, demonstrating empathy, and working well in teams.

• Empathy: The ability to understand and share the feelings of others.
• Teamwork: The skill to work well in a team, cooperating with others to achieve a common goal.
• Conflict Resolution: The ability to mediate disputes and facilitate a peaceful resolution.
• Adaptability: Skill in adjusting one's behavior to different social situations.
• Persuasion: The ability to convince others to change their attitudes or behaviors.
• Non-Verbal Communication: The ability to convey information through body language, facial expressions, and other nonverbal cues.
• Networking: Skills in building and maintaining professional and personal relationships.
• Cultural Awareness: The ability to understand, communicate with, and effectively interact with people across cultures.
• Social Grace: Skills in behaving politely in social situations, making others feel comfortable.

Entrepreneurial

Entrepreneurial talent refers to the ability to identify business opportunities, create and implement innovative ideas, and manage a business venture successfully. This often involves a combination of creativity, leadership, risk-taking, strategic planning, and financial acuity.

• Business Start-up: The ability to start a new business from scratch, including developing a business plan, acquiring capital, and launching operations.
• Risk-Taking: The willingness to make decisions in uncertain situations or to pursue opportunities despite potential failure.
• Sales and Marketing: Skills in promoting, selling, and distributing a product or service.
• Networking: The ability to build and maintain professional relationships that can help grow a business.
• Financial Management: The skill to effectively manage business funds, including budgeting, investing, and managing risk.
• Strategic Planning: The ability to outline an organization's direction and make decisions on allocating resources to pursue this strategy.
• Innovation: The talent to come up with unique ideas for products, services, or business processes.
• Leadership: The ability to inspire, motivate, and guide others towards a common goal.
• Negotiation: Skill in resolving differences and reaching agreements with others.
• Resource Management: The ability to efficiently and effectively use, maintain, and manage business resources.
• Customer Service: Skills in meeting the needs of customers and creating a positive experience for them.
• Adaptability: The ability to change business strategies or practices based on new information or changing market conditions.

Organizational

Organizational talent refers to the ability to bring order and structure to information, tasks, or physical spaces. This could involve skills in time management, planning, multitasking, attention to detail, and the ability to create and implement efficient processes and systems.

• Time Management: The ability to use time efficiently and effectively.
• Project Planning: Skills in organizing tasks and resources to achieve a specific goal within a specified time.
• Prioritization: The ability to determine the order of importance of tasks or issues.
• Multitasking: Skills in effectively handling more than one task at a time.
• Space Organization: The ability to arrange a physical area for maximum efficiency and aesthetic appeal.
• Event Planning: Skills in coordinating all the details of events such as meetings, parties, or conferences.
• Record Keeping: The ability to maintain a systematic, accurate collection of information.
• Attention to Detail: Skills in noticing, considering, and working with details.
• Process Optimization: The ability to improve processes to make them more efficient and effective.
• Task Delegation: Skills in assigning responsibilities and tasks to others.
• Scheduling: The ability to plan a series of events, appointments, or tasks in an organized way.
• Resource Coordination: Skills in organizing and utilizing resources efficiently.

Humor talent involves the ability to entertain others by creating laughter or amusement. This can be seen in stand-up comedy, comedic writing, slapstick, comedic acting, or any form of wit or jest that consistently entertains an audience.

• Stand-up Comedy: The ability to perform a comic monologue in front of an audience.
• Improvisation: Skills in creating and performing spontaneously, without preparation.
• Joke Writing: The ability to write humorous lines or stories.
• Cartooning: Skills in creating humorous drawings.
• Physical Comedy: The ability to use physical movements or actions, such as slapstick, to elicit laughter.
• Parody Creation: Skills in imitating the style of someone or something in an amusing way.
• Satire: The ability to use humor, irony, exaggeration, or ridicule to expose and criticize people's stupidity or vices.
• Voice Acting: Skills in using one's voice to represent a character or perform voice-over comedy.
• Comedy Filmmaking: The ability to create films that aim to elicit laughter from the audience.
• Mimicry: Skills in imitating the behavior, mannerisms, or voice of others, often for comedic effect.
• Wit: The ability to express ideas in a quick and clever way.
• Punning: Skills in creating puns, a form of word play that exploits multiple meanings of a term for humorous effect.

Spiritual talent refers to the innate ability to seek and experience a connection with something greater than oneself, often resulting in peace, purpose, and personal growth. This could involve skills in meditation, healing, prayer, faith, discernment, or the ability to inspire others on their spiritual journey.

• Meditation: The ability to train attention and awareness, and achieve a mentally clear and emotionally calm state.
• Mindfulness: Skills in maintaining moment-by-moment awareness of our thoughts, feelings, bodily sensations, and surrounding environment.
• Healing: The ability to provide comfort or healing, whether physical, emotional, or spiritual.
• Intuition: A strong ability to understand something instinctively, without the need for conscious reasoning.
• Empathy: The capacity to understand or feel what another person is experiencing.
• Prayer: The ability to connect with a higher power through focused intention or request.
• Inspirational Speaking: Skills in delivering messages that uplift and motivate others spiritually.
• Wisdom: The ability to think and act using knowledge, experience, understanding, and insight.
• Faith: Strong belief in the doctrines of a religion or trust in a higher power or the universe.
• Discernment: The ability to judge well, particularly in spiritual matters.
• Spiritual Teaching: Skills in guiding others on their spiritual journey.
• Contemplation: The ability to engage in deep, reflective thought, often with a spiritual focus.

In this enriching exploration of over 200 talents, we've navigated a vast landscape of personal strengths that showcase the incredible diversity of human capabilities. From artistic prowess to intellectual acumen and from social skills to technical expertise, each talent reflects a unique facet of our identity. As we conclude, remember that recognizing and nurturing these talents can lead to profound personal growth and a significant impact on the world around us. Whether innate or cultivated through dedication, your talents are your bridge to achieving excellence and making your unique mark. So, embrace your strengths, continue to refine them, and let them guide you on your path to success and fulfillment.

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Creativity and Critical Thinking

• First Online: 31 January 2022

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• Robert Kelly 7  

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The twenty-first century has seen a rapid growth of curriculum initiatives that consider the development of cross-curriculum competencies as a core issue, and significant for every discipline area. Both because of such cross-curriculum developments and because of the nature of STEM itself, the integration of the particular core competencies of ‘creativity’ and ‘critical thinking’ across the STEM disciplines has also grown rapidly in educational importance. Creativity and critical thinking in education are best viewed from the perspectives of both learner development and teacher expertise, with the attributes specific to each concept appropriately seen as increasing in sophistication or complexity over time. A broad examination of each of the two concepts and their interrelatedness, and the consequent implications for educational practice concerned with developing them, creates a lens through which to view the application of creativity and critical thinking across the complexity and diversity of the STEM disciplines and their integrated forms.

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Ellerton, P., Kelly, R. (2021). Creativity and Critical Thinking. In: Berry, A., Buntting, C., Corrigan, D., Gunstone, R., Jones, A. (eds) Education in the 21st Century. Springer, Cham. https://doi.org/10.1007/978-3-030-85300-6_2

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Creativity, Critical Thinking, Communication, and Collaboration: Assessment, Certification, and Promotion of 21st Century Skills for the Future of Work and Education

Branden thornhill-miller.

1 Faculty of Philosophy, University of Oxford, Oxford OX2 6GG, UK

2 International Institute for Competency Development, 75001 Paris, France

Anaëlle Camarda

3 LaPEA, Université Paris Cité and Univ Gustave Eiffel, 92100 Boulogne-Billancourt, France

4 Institut Supérieur Maria Montessori, 94130 Nogent-Sur-Marne, France

Maxence Mercier

Jean-marie burkhardt.

5 LaPEA, Univ Gustave Eiffel and Université Paris Cité, CEDEX, 78008 Versailles, France

Tiffany Morisseau

6 Strane Innovation, 91190 Gif-sur-Yvette, France

Samira Bourgeois-Bougrine

Florent vinchon, stephanie el hayek.

7 AFNOR International, 93210 Saint-Denis, France

Myriam Augereau-Landais

Florence mourey, cyrille feybesse.

8 Centre Hospitalier Guillaume Regnier, Université de Rennes 1, 35200 Rennes, France

Daniel Sundquist

Todd lubart, associated data.

Not Applicable.

This article addresses educational challenges posed by the future of work, examining “21st century skills”, their conception, assessment, and valorization. It focuses in particular on key soft skill competencies known as the “4Cs”: creativity, critical thinking, collaboration, and communication. In a section on each C, we provide an overview of assessment at the level of individual performance, before focusing on the less common assessment of systemic support for the development of the 4Cs that can be measured at the institutional level (i.e., in schools, universities, professional training programs, etc.). We then present the process of official assessment and certification known as “labelization”, suggesting it as a solution both for establishing a publicly trusted assessment of the 4Cs and for promoting their cultural valorization. Next, two variations of the “International Institute for Competency Development’s 21st Century Skills Framework” are presented. The first of these comprehensive systems allows for the assessment and labelization of the extent to which development of the 4Cs is supported by a formal educational program or institution. The second assesses informal educational or training experiences, such as playing a game. We discuss the overlap between the 4Cs and the challenges of teaching and institutionalizing them, both of which may be assisted by adopting a dynamic interactionist model of the 4Cs—playfully entitled “Crea-Critical-Collab-ication”—for pedagogical and policy-promotion purposes. We conclude by briefly discussing opportunities presented by future research and new technologies such as artificial intelligence and virtual reality.

1. Introduction

There are many ways of describing the massive educational challenges faced in the 21st century. With the appearance of computers and digital technologies, new means of interacting between people, and a growing competitiveness on the international level, organizations are now requiring new skills from their employees, leaving educational systems struggling to provide appropriate ongoing training. Indeed, according to the World Economic Forum’s 2020 “Future of Jobs Report”, studying 15 industries in 26 advanced and emerging countries, up to 50% of employees will need some degree of “reskilling” by 2025 ( World Economic Forum 2020 ). Although many national and international educational efforts and institutions now explicitly put the cultivation of new kinds of skills on their educational agendas, practical means of assessing such skills remains underdeveloped, thus hampering the valorization of these skills and the development of guidance for relevant pedagogy ( Care et al. 2018 ; Vincent-Lancrin et al. 2019 ; for overviews and discussion of higher education in global developmental context, see Blessinger and Anchan 2015 ; Salmi 2017 ).

This article addresses some of these challenges and related issues for the future of education and work, by focusing on so-called “21st Century Skills” and key “soft skills” known as the “4Cs” (creativity, critical thinking, communication, and collaboration), more particularly. It begins with a brief discussion of these skills, outlining their conceptual locations and potential roles in the modern educational context. A section on each “C” then follows, defining the C, summarizing research and methods for its scientific assessment at the individual level, and then outlining some means and avenues at the systemic level for fostering its development (e.g., important aspects of curriculum, institutional structure, or of the general environment, as well as pedagogical methods) that might be leveraged by an institution or program in order to promote the development of that C among its students/trainees. In the next section, the certification-like process of “labelization” is outlined and proposed as one of the best available solutions both for valorizing the 4Cs and moving them towards the center of the modern educational enterprise, as well as for benchmarking and monitoring institutions’ progress in fostering their development. The International Institute for Competency Development’s 4Cs Framework is then outlined as an example of such a comprehensive system for assessing and labelizing the extent to which educational institutions and programs support the development of the 4Cs. We further demonstrate the possibility of labelizing and promoting support for the development of the 4Cs by activities or within less formal educational settings, presenting a second framework for assessment of the 4Cs in games and similar training activities. Our discussion section begins with the challenges to implementing educational change in the direction of 21st century skills, focusing on the complex and overlapping nature of the 4Cs. Here, we propose that promoting a “Dynamic Interactionist Model of the 4Cs” not only justifies grouping them together, but it might also assist more directly with some of the challenges of pedagogy, assessment, policy promotion, and ultimately, institutionalization, faced by the 4Cs and related efforts to modernize education. We conclude by suggesting some important future work for the 4Cs individually and also as an interrelated collective of vital skills for the future of education and work.

“21st Century Skills”, “Soft Skills”, and the “4Cs”

For 40 years, so-called “21st century skills” have been promoted as those necessary for success in a modern work environment that the US Army War College ( Barber 1992 ) has accurately described as increasingly “VUCA”—“volatile, uncertain, complex and ambiguous”. Various lists of skills and competencies have been formulated on their own or as part of comprehensive overarching educational frameworks. Although a detailed overview of this background material is outside the scope of this article (see Lamri et al. 2022 ; Lucas 2022 for summaries), one of the first prominent examples of this trend was the Partnership for 21st Century Skills (P21), whose comprehensive “Framework for 21st Century Learning” is presented in Figure 1 ( Battelle for Kids 2022 ). This framework for future-oriented education originated the idea of the “4Cs”, placing them at its center and apex as “Learning and Innovation Skills” that are in need of much broader institutional support at the foundational level in the form of new standards and assessments, curriculum and instructional development, ongoing professional development, and appropriately improved learning environments ( Partnership for 21st Century Skills 2008 ). These points are also consistent with the approach and assessment frameworks presented later in this article.

The P21 Framework for 21st Century Learning. (© 2019, Battelle for Kids. All Rights Reserved. https://www.battelleforkids.org/ ; accessed on 17 January 2023).

Other important organizations such as the World Economic Forum ( 2015 ) have produced similar overarching models of “21st century skills’’ with the 4Cs at their center, but the term “21st century skills’’ has been rightly criticized for a several reasons: the skills referred to are not actually all unique to, or uniquely important to, the 21st century, and it is a term that is often used more as an advertising or promotional label for systems that sometimes conflate and confuse different kinds of skills with other concepts that users lump together ( Lucas 2019 ). Indeed, though there is no absolute consensus on the definition of a “skill”, they are often described as being multidimensional and involve the ability to solve problems in context and to perform tasks using appropriate resources at the right time and in the right combination ( Lamri and Lubart 2021 ). At its simplest, a skill is a “learned capacity to do something useful” ( Lucas and Claxton 2009 ), or an ability to perform a given task at a specified performance level, which develops through practice, experience. and training ( Lamri et al. 2022 ).

The idea of what skills “are’’, however, has also evolved to some extent over time in parallel to the nature of the abilities required to make valued contributions to society. The digital and information age, in particular, has seen the replacement by machines of much traditional work sometimes referred to as “hard skills’’—skills such as numerical calculation or driving, budget-formulating, or copyediting abilities, which entail mastery of fixed sets of knowledge and know-how of standard procedures, and which are often learned on the job. Such skills are more routine, machine-related, or technically oriented and not as likely to be centered on human interaction. In contrast, the work that has been increasingly valued in the 21st century involves the more complex, human interactive, and/or non-routine skills that Whitmore ( 1972 ) first referred to as “soft skills”.

Unfortunately, researchers, educators, and consultants have defined, redefined, regrouped, and expanded soft skills—sometimes labeling them “transversal competencies”, “generic competencies”, or even “life skills” in addition to “21st century skills”—in so many different ways within and across different domains of research and education (as well as languages and national educational systems) that much progress towards these goals has literally been “lost in translation” ( Cinque 2016 ).

Indeed, there is also a long-standing ambiguity and confusion between the terms “competency” (also competence) and “skill” due to their use across different domains (e.g., learning research, education, vocational training, personnel selection) as well as different epistemological backgrounds and cultural specificities ( Drisko 2014 ; Winterton et al. 2006 ; van Klink and Boon 2003 ). The term “competency” is, however, often used as a broader concept that encompasses skills, abilities, and attitudes, whereas, in a narrower sense, the term “skill” has been defined as “goal-directed, well-organized behavior that is acquired through practice and performed with economy of effort” ( Proctor and Dutta 1995, p. 18 ). For example, whereas the command of a spoken language or the ability to write are skills (hard skills, to be precise), the ability to communicate effectively is a competence that may draw on an individual’s knowledge of language, writing skills, practical IT skills, and emotional intelligence, as well as attitudes towards those with whom one is communicating ( Rychen and Hersch 2003 ). Providing high-quality customer service is a competency that relies on listening skills, social perception skills, and contextual knowledge of products. Beyond these potential distinctions, the term “competency” is predominant in Europe, whereas “skill” is more commonly used in the US. Yet it also frequently occurs that both are used as rough synonyms. For example, Voogt and Roblin ( 2012, p. 299 ) examine the “21st century competences and the recommended strategies for the implementation of these skills”, and Graesser et al. ( 2022, p. 568 ) state that twenty-first-century skills “include self-regulated learning, collaborative problem solving, communication (…) and other competencies”. In conclusion, the term “competencies” is often used interchangeably with “skills” (and can have a particularly large overlap with “soft skills”), but it is also often considered in a broader sense as a set of skills, knowledge, and attitudes that, together, meet a complex demand ( Ananiadoui and Claro 2009 ). From this perspective, one could argue that the 4Cs, as complex, “higher-order” soft skills, might best be labeled competencies. For ease and convenience, however, in this text, we consider the two terms interchangeable but favor the term “skills”, only using “competency” in some instances to avoid cumbersome repetition.

Even having defined soft skills as a potentially more narrow and manageable focus, we are still aware of no large-scale study that has employed a comprehensive enough range of actual psychometric measures of soft skills in a manner that might help produce a definitive empirical taxonomy. Some more recent taxonomic efforts have, however, attempted to provide additional empirical grounding for the accurate identification of key soft skills (see e.g., Joie-La Marle et al. 2022 ). Further, recent research by JobTeaser (see Lamri et al. 2022 ) surveying a large, diverse sample of young workers about a comprehensive, systematic list of soft skills as actually used in their professional roles represents a good step towards some clarification and mapping of this domain on an empirical basis. Despite the fact that both these studies necessarily involved assumptions and interpretive grouping of variables, the presence and importance of the 4Cs as higher-order skills is evident in both sets of empirical results.

Various comprehensive “21st century skills” systems proposed in the past without much empirical verification also seem to have been found too complex and cumbersome for implementation. The 4Cs, on the other hand, seem to provide a relatively simple, persuasive, targetable core that has been found to constitute a pedagogically and policy-friendly model by major organizations, and that also now seems to be gaining some additional empirical validity. Gathering support from researchers and industry alike, we suggest that the 4Cs can be seen as highest-level transversal skills—or “meta-competencies”—that allow individuals to remain competent and to develop their potential in a rapidly changing professional world. Thus, in the end, they may also be one of the most useful ways of summarizing and addressing the critical challenges faced by the future of work and education ( National Education Association 2011 ).

Taking them as our focus, we note, however, that the teaching and development of the 4Cs will require a complex intervention and mobilization of educational and socio-economic resources—both a major shift in pedagogical techniques and even more fundamental changes in institutional structures ( Ananiadoui and Claro 2009 ). One very important issue for understanding the 4Cs and their educational implementation related to this, which can simultaneously facilitate their teaching but be a challenge for their assessment, is the multidimensionality, interrelatedness, and transdisciplinary relevance of the 4Cs. Thus, we address the relationships between the Cs in the different C sections and later in our Discussion, we present a “Dynamic Interactionist Model of the 4Cs’’ that we hope will assist in their understanding, in the further development of pedagogical processes related to them, and in their public promotion and related policy. Ultimately, it is partly due to their complexity and interrelationships, we argue, that it is important and expedient that the 4Cs are taught, assessed, and promoted together.

2. The 4Cs, Assessment, and Support for Development

2.1. creativity.

In psychology, creativity is usually defined as the capacity to produce novel, original work that fits with task constraints and has value in its context (for a recent overview, see Lubart and Thornhill-Miller 2019 ). This basic definition, though useful for testing and measurement, is largely incomplete, as it does not contain any information about the individual or groups doing the creating or the nature of physical and social contexts ( Glăveanu 2014 ). Moreover, Corazza ( 2016 ) challenged this standard definition of creativity, arguing that as it focuses solely on the existence of an original and effective outcome, it misses the dynamics of the creative process, which is frequently associated with periods of creative inconclusiveness and limited occasions of creative achievements. To move away from the limitations of the standard definition of creativity, we can consider Bruner’s description of creativity as “figuring out how to use what you already know in order to go beyond what you currently think” (p. 183 in Weick 1993 ). This description echoes the notion of potential, which refers to a latent state that may be put to use if a person has the opportunity.

Creativity is a multifaceted phenomenon that can be approached from many different angles. There are three main frameworks for creativity studies: the 4Ps ( Rhodes 1961 ), the 5As ( Glăveanu 2013 ), and the 7Cs model ( Lubart 2017 ). These frameworks share at least four fundamental and measurable dimensions: the act of creating (process), the outcome of the creative process (product), the characteristics of creative actor(s) enacting the process (person), and the social and physical environment that enable or hinder the creative process (press). Contrary to many traditional beliefs, however, creativity can be trained and taught in a variety of different ways, both through direct, active teaching of creativity concepts and techniques and through more passive and indirect means such as the development of creativity-supporting contexts ( Chiu 2015 ; Thornhill-Miller and Dupont 2016 ). Alongside intelligence, with which it shares some common mechanisms, creativity is now recognized as an indispensable element for the flexibility and adaptation of individuals in challenging situations ( Sternberg 1986 ).

2.1.1. Individual Assessment of Creativity

Drawing upon previous efforts to structure creativity research, Batey ( 2012 ) proposed a taxonomic framework for creativity measurement that takes the form of a three-dimensional matrix: (a) the level at which creativity may be measured (the individual, the team, the organization, and the culture), (b) the facets of creativity that may be assessed (person/trait, process, press, and product), and (c) the measurement approach (objective, self-rating, other ratings). It is beyond the scope of this article to offer a literature review of all these dimensions, but for the purposes of this paper, we address some important aspects of individual-level and institutional-level assessment here.

Assessing creativity at an individual level encompasses two major approaches: (1) creative accomplishment based on production and (2) creative potential. Regarding the first approach focusing on creative accomplishment , there are at least four main assessment techniques (or tools representing variations of assessment techniques): (a) the historiometric approach, which applies quantitative analysis to historically available data (such as the number of prizes won or times cited) in an effort to understand eminent, field-changing creativity ( Simonton 1999 ); (b) the Consensual Assessment Technique (CAT) ( Amabile 1982 ), which offers a method for combining and validating judges’ subjective evaluations of a set of (potentially) creative productions or ideas; (c) the Creative Achievement Questionnaire ( Carson et al. 2005 ), which asks individuals to supply a self-reported assessment of their publicly recognizable achievement in ten different creative domains; and (d) the Inventory of Creative Activities and Achievements (ICAA) ( Jauk et al. 2014 ; Diedrich et al. 2018 ), which includes self-report scales assessing the frequency of engagement in creative activity and also levels of achievement in eight different domains.

The second major approach to individual assessment is based on creative potential, which measures the cognitive abilities and/or personality traits that are important for creative work. The two most popular assessments of creative potential are the Remote Associations Test (RAT) and the Alternative Uses Task (AUT). The RAT, which involves identifying the fourth word that is somehow associated with each of three given words, underscores the role that the ability to convergently associate disparate ideas plays as a key capacity for creativity. In contrast, the AUT, which requires individuals to generate a maximum number of ideas based on a prompt (e.g., different uses for a paperclip), is used to assess divergent thinking capacity. According to multivariate models of creative potential ( Lubart et al. 2013 ), there are cognitive factors (e.g., divergent thinking, mental flexibility, convergent thinking, associative thinking, selective combination), conative factors (openness, tolerance of ambiguity, intuitive thinking, risk taking, motivation to create), and environmental factors that all support creativity. Higher creative potential is predicted by having more of the ingredients for creativity. However, multiple different profiles among a similar set of these important ingredients exist, and their weighting for optimal creative potential varies according to the profession, the domain, and the task under consideration. For example, Lubart and Thornhill-Miller ( 2021 ) and Lubin et al. ( forthcoming ) have taken this creativity profiling approach, exploring the identification and training of the components of creative potential among lawyers and clinical psychologists, respectively. For a current example of this sort of comprehensive, differentiated measurement of creative potential in adults in different domains and professions, see CreativityProfiling.org. For a recent battery of tests that are relevant for children, including domain-relevant divergent-exploratory and convergent-integrative tasks, see Lubart et al. ( 2019 ). Underscoring the growing recognition of the importance of creativity assessment, measures of creative potential for students were introduced internationally for the first time in the PISA 2022 assessment ( OECD 2019a ).

2.1.2. Institutional and Environmental Support for Development of Creativity

The structural support that institutions and programs can provide to promote the development of creativity can be described as coming through three main paths: (1) through design of the physical environment in a manner that supports creativity, (2) through teaching about creativity, the creative process, and creativity techniques, and (3) through training opportunities to help students/employees develop personal habits, characteristics, and other ingredients associated with creative achievement and potential.

Given the multi-dimensionality of the notion of creativity, the environment can positively influence and help develop creative capacities. Studies have shown that the physical environment in which individuals work can enhance their positive emotions and mood and thus their creativity. For example, stimulating working environments might have unusual furniture and spaces that have natural light, windows open to nature, plants and flowers, a relaxing atmosphere and colors in the room (e.g., green and blue), or positive sounds (e.g., calm music or silence), as well as inspiring and energizing colors (e.g., yellow, pink, orange). Furthermore, the arrangement of physical space to promote interpersonal exchange rather than isolation, as well as the presence of tools, such as whiteboards, that support and show the value of exchange, are also important (for reviews, see Dul and Ceylan 2011 ; Samani et al. 2014 ).

Although it has been claimed that “creativity is intelligence having fun” ( Scialabba 1984 ; Reiman 1992 ), for most people, opportunities for fun and creativity, especially in their work environment, appear rather limited. In fact, the social and physical environment often hinders creativity. Corazza et al. ( 2021 )’s theoretical framework concerning the “Space-Time Continuum”, related to support for creativity, suggests that traditional education systems are an example of an environment that is “tight” both in the conceptual “space” it affords for creativity and in the available time allowed for creativity to happen—essentially leaving little room for original ideas to emerge. Indeed, though world-wide data suggest that neither money nor mere time spent in class correlate well with educational outcomes, both policies and pedagogy that direct the ways in which time is spent make a significant difference ( Schleicher 2022 ). Research and common sense suggest that teachers, students, and employees need more space and time to invest energy in the creative process and the development of creative potential.

Underscoring the importance of teaching the creative process and creativity techniques is the demonstration, in a number of contexts, that groups of individuals who generate ideas without a specific method are often negatively influenced by their social environment. For example, unless guarded against, the presence of others tends to reduce the number of ideas generated and to induce a fixation on a limited number of ideas conforming to those produced by others ( Camarda et al. 2021 ; Goldenberg and Wiley 2011 ; Kohn and Smith 2011 ; Paulus and Dzindolet 1993 ; Putman and Paulus 2009 ; Rietzschel et al. 2006 ). To overcome these cognitive and social biases, different variants of brainstorming techniques have shown positive effects (for reviews of methods, see Al-Samarraie and Hurmuzan 2018 ; Paulus and Brown 2007 ). These include: using ( Osborn 1953 ) initial brainstorming rules (which aim to reduce spontaneous self-judgment of ideas and fear of this judgment by others); drawing attention to ideas generated by others by writing them down independently (e.g., the technique known as “brainwriting”); and requiring incubation periods between work sessions by forcing members of a problem-solving group to take breaks ( Paulus and Yang 2000 ; Paulus and Kenworthy 2019 ).

It is also possible to use design methods that are structured to guide the creative process and the exploration of ideas, as well as to avoid settling on uncreative solution paths ( Chulvi et al. 2012 ; Edelman et al. 2022 ; Kowaltowski et al. 2010 ; see Cotter et al. 2022 for a valuable survey of best practices for avoiding the suppression of creativity and fostering creative interaction and metacognition in the classroom). Indeed, many helpful design thinking-related programs now exist around the world and have been shown to have a substantial impact on creative outcomes ( Bourgeois-Bougrine 2022 ).

Research and experts suggest the utility of many additional creativity enhancement techniques (see, e.g., Thornhill-Miller and Dupont 2016 ), and the largest and most rapid effects are often attributed to these more method- or technique-oriented approaches ( Scott et al. 2004 ). More long-term institutional and environmental support for the development of creativity, however, should also include targeted training and understanding of personality and emotional traits associated with the “creative person” (e.g., empathy and exploratory habits that can expand knowledge, as well as increase tolerance of ambiguity, openness, and mental flexibility; see Lubart and Thornhill-Miller 2021 ). Complementing these approaches and focusing on a more systemic level, recent work conducted by the OECD exemplifies efforts aimed to foster creativity (and critical thinking) by focusing simultaneously on curriculum, educational activities, and teacher support and development at the primary, secondary, and higher education levels (see Vincent-Lancrin et al. 2019 ; Saroyan 2022 ).

2.2. Critical Thinking

Researchers, teachers, employers, and public policymakers around the world have long ranked the development of critical thinking (CT) abilities as one of the highest educational priorities and public needs in modern democratic societies ( Ahern et al. 2019 ; Dumitru et al. 2018 ; Pasquinelli et al. 2021 ). CT is central to better outcomes in daily life and general problem solving ( Hitchcock 2020 ), to intelligence and adaptability ( Halpern and Dunn 2021 ), and to academic achievement ( Ren et al. 2020 ). One needs to be aware of distorted or erroneous information in the media, of the difference between personal opinions and proven facts, and how to handle increasingly large bodies of information required to understand and evaluate information in the modern age.

Although much research has addressed both potentially related constructs, such as intelligence and wisdom, and lists of potential component aspects of human thought, such as inductive or deductive reasoning (for reviews of all of these, see Sternberg and Funke 2019 ), reaching a consensus on a definition has been difficult, because CT relies on the coordination of many different skills ( Bellaera et al. 2021 ; Dumitru et al. 2018 ) and is involved in, and sometimes described from the perspective of, many different domains ( Lewis and Smith 1993 ). Furthermore, as a transversal competency, having the skills to perform aspects of critical thinking in a given domain does not necessarily entail also having the metacognitive ability to know when to engage in which of its aspects, or having the disposition, attitude, or “mindset” that motivates one to actually engage in them—all of which are actually required to be a good critical thinker ( Facione 2011 ).

As pointed out by the American Philosophical Association’s consensus definition, the ideal “critical thinker” is someone who is inquisitive, open-minded, flexible, fair-minded, and keeps well-informed, thus understanding different points of view and perspectives ( Facione 1990b ). These characteristics, one might note, are also characteristic of the “creative individual” ( Facione 1990b ; Lai 2011 ), as is the ability to imagine alternatives, which is often cited as a component of critical thinking ability ( Facione 1990b ; Halpern 1998 ). Conversely, creative production in any domain needs to be balanced by critical appraisal and thought at each step of the creative process ( Bailin 1988 ). Indeed, it can be argued that creativity and critical thinking are inextricably linked and are often two sides of the same coin. Representing different aspects of “good thought” that are linked and develop in parallel, it seems reasonable that they should, in practice, be taught and considered together in teaching and learning ( Paul and Elder 2006 ).

Given its complexity, many definitions of critical thinking have been offered. However, some more recent work has helpfully defined critical thinking as “the capacity of assessing the epistemic quality of available information and—as a consequence of this assessment—of calibrating one’s confidence in order to act upon such information” ( Pasquinelli et al. 2021 ). This definition, unlike others proposed in the field (for a review, see: Bellaera et al. 2021 ; Liu et al. 2014 ), is specific (i.e., it limits the use of poorly defined concepts), as well as consensual and operational (i.e., it has clear and direct implications for the education and assessment of critical thinking skills; Pasquinelli et al. 2021 ; Pasquinelli and Bronner 2021 ). Thus, this approach assumes that individuals possess better or worse cognitive processes and strategies that make it possible to judge the reliability of the information received, by determining, for example, what the arguments provided actually are. Are the arguments convincing? Is the source of information identifiable and reliable? Does the information conflict with other information held by the individual?

It should also be noted that being able to apply critical thinking is necessary to detect and overcome the cognitive biases that can constrain one’s reasoning. Indeed, when solving a problem, it is widely recognized that people tend to automate the application of strategies that are usually relevant in similar and analogous situations that have already been encountered. However, these heuristics (i.e., automatisms) can be a source of errors, in particular, in tricky reasoning situations, as demonstrated in the field of reasoning, arithmetic problems ( Kahneman 2003 ) or even divergent thinking tasks ( Cassotti et al. 2016 ; for a review of biases, see Friedman 2017 ). Though some cognitive biases can even be seen as normal ways of thinking and feeling, sometimes shaping human beliefs and ideologies in ways that make it completely normal—and even definitely human— not to be objective (see Thornhill-Miller and Millican 2015 ), the mobilization of cognitive resources such as those involved in critical reasoning on logical bases usually makes it possible to overcome cognitive biases and adjust one’s reasoning ( West et al. 2008 ).

According to Pasquinelli et al. ( 2021 ), young children already possess cognitive functions underlying critical thinking, such as the ability to determine that information is false. However, until late adolescence, studies have demonstrated an underdevelopment of executive functions involved in resistance to biased reasoning ( Casey et al. 2008 ) as well as some other higher-order skills that underlie the overall critical thinking process ( Bloom 1956 ). According to Facione and the landmark American Philosophical Association’s task force on critical thinking ( Facione 1990b ; Facione 2011 ), these components of critical thinking can be organized into six measurable skills: the ability to (1) interpret information (i.e., meaning and context); (2) analyze information (i.e., make sense of why this information has been provided, identify pro and con arguments, and decide whether we can accept the conclusion of the information); (3) make inferences (i.e., determine the implications of the evidence, its reliability, the undesirable consequences); (4) evaluate the strength of the information (i.e., its credibility, determine the trust in the person who provides it); (5) provide explanations (i.e., summarize the findings, determine how the information can be interpreted, and offer verification of the reasoning); (6) self-regulate (i.e., evaluate the strength of the methods applied, determine the conflict between different conclusions, clarify the conclusions, and verify missing elements).

2.2.1. Individual Assessment of Critical Thinking

The individual assessment of critical thinking skills presents a number of challenges, because it is a multi-task ability and involves specific knowledge in the different areas in which it is applied ( Liu et al. 2014 ; Willingham 2008 ). However, the literature provides several tools with which to measure different facets of cognitive functions and skills involved in the overarching critical thinking process ( Lai 2011 ; Liu et al. 2014 ). Most assessments involve multiple-choice questions requiring reasoning within a particular situation based upon a constrained set of information provided. For example, in one of the most widely used tests, the California Critical Thinking Skills Test ( Facione 1990a ), participants are provided with everyday scenarios and have to answer multiple questions targeting the six higher-order skills described previously. Similarly, the Watson–Glaser Critical Thinking Appraisal ( Watson 1980 ; Watson and Glaser 2010 ) presents test takers with passages and scenarios measuring their competencies at recognizing assumptions, evaluating arguments, and drawing conclusions. Although the Watson–Glaser is one of the oldest and most frequently used assessments internationally for hiring and promotion in professional contexts, its construct validity, like many other measures of this challenging topic, has some limitations ( Possin 2014 ).

Less frequently, case study or experiential methods of assessment are also used. This approach may involve asking participants to reflect on past experiences, analyze the situations they faced and the way they behaved or made judgments and decisions and then took action ( Bandyopadhyay and Szostek 2019 ; Brookfield 1997 ). These methods, often employed by teachers or employers on students and employees, usually involve the analysis of qualitative data that can cast doubt on the reliability of the results. Consequently, various researchers have suggested ways to improve analytic methods, and they emphasize the need to create more advanced evaluation methods ( Brookfield 1997 ; Liu et al. 2014 ).

For example, Liu et al. ( 2014 ) reviewed current assessment methods and suggest that future work improves the operational definition of critical thinking, aiming to assess it both in different specific contexts and in different formats. Specifically, assessments could be contextualized within the major areas addressed by education programs (e.g., social sciences, humanities, and/or natural sciences), and the tasks themselves should be as practically connected to the “real world” as possible (e.g., categorizing a set of features, opinions, or facts based on whether or not they support an initial statement). Moreover, as Brookfield ( 1997 ) argues, because critical thinking is a social process that takes place in specific contexts of knowledge and culture, it should be assessed as a social process, therefore, involving a multiplicity of experiences, perceptions, and contributions. Thus, Brookfield makes three recommendations for improving the assessment of critical thinking that are still relevant today: (1) to assess critical thinking in specific situations, so one can study the process and the discourse related to it; (2) to involve students/peers in the evaluation of critical thinking abilities, so that the evaluation is not provided only by the instructor; and (3) to allow learners or participants in an experiment to document, demonstrate, and justify their engagement in critical thinking, because this learning perspective can provide insight into basic dimensions of the critical thinking process.

Finally, another more recent and less widely used form of assessment targets the specific executive functions that underlie logical reasoning and resistance to cognitive biases, as well as the ability of individuals to resist these biases. This form of assessment is usually done through specific experimental laboratory tasks that vary depending on the particular executive function and according to the domain of interest ( Houdé and Borst 2014 ; Kahneman 2011 ; West et al. 2008 ).

2.2.2. Institutional and Environmental Support for Development of Critical Thinking Skills

The executive functions underlying general critical thinking, the ability to overcome bias ( Houdé 2000 ; Houdé and Borst 2014 ), and meta-cognitive processes (i.e., meta information about our cognitive strategies) can all be trained and enhanced by educational programs ( Abrami et al. 2015 ; Ahern et al. 2019 ; Alsaleh 2020 ; Bellaera et al. 2021 ; Uribe-Enciso et al. 2017 ; Popil 2011 ; Pasquinelli and Bronner 2021 ; Yue et al. 2017 ).

Educational programs and institutions can support the development of critical thinking in several different ways. The process of developing critical thinking focuses on the interaction between personal dispositions (attitudes and habits), skills (evaluation, reasoning, self-regulation), and finally, knowledge (general and specific knowledge, as well as experience) ( Thomas and Lok 2015 ). It is specifically in regard to skills and knowledge that institutions are well suited to develop critical thinking through pedagogical elements such as rhetoric training, relevance of information evaluation (e.g., media literacy, where and how to check information on the internet, dealing with “fake news”, etc.), deductive thinking skills, and inductive reasoning ( Moore and Parker 2016 ). A few tools, such as case studies or concept mapping, can also be used in conjunction with a problem-based learning method, both in individual and team contexts and in person or online ( Abrami et al. 2015 ; Carmichael and Farrell 2012 ; Popil 2011 ; Thorndahl and Stentoft 2020 ). According to Marin and Halpern ( 2011 ), training critical thinking should include explicit instruction involving at least the four following components and objectives: (1) working on attitudes and encouraging individuals to think; (2) teaching and practicing critical thinking skills; (3) training for transfer between contexts, identifying concrete situations in which to adopt the strategies learned; and (4) suggesting metacognition through reflection on one’s thought processes. Supporting these propositions, Pasquinelli and Bronner ( 2021 ), in a French national educational report, proposed practical advice for creating workshops to stimulate critical thinking in school classrooms, which appear relevant even in non-school intervention situations. For example, the authors suggest combining concrete examples and exercises with general and abstract explanations, rules and strategies, which can be transferred to other areas beyond the one studied. They also suggest inviting learners to create examples of situations (e.g., case studies) in order to increase the opportunities to practice and for the learner to actively participate. Finally, they suggest making the process of reflection explicit by asking the learner to pay attention to the strategies adopted by others in order to stimulate the development of metacognition.

2.3. Communication

In its most basic definition, communication consists of exchanging information to change the epistemic context of others. In cooperative contexts, it aims at the smooth and efficient exchange of information contributing to the achievement of a desired outcome or goal ( Schultz 2010 ). But human communication involves multiple dimensions. Both verbal and non-verbal communication can involve large quantities of information that have to be both formulated and deciphered with a range of purposes and intentions in mind ( Jones and LeBaron 2002 ). These dimensions of communication have as much to do with the ability to express oneself, both orally and in writing and the mastering of a language (linguistic competences), as with the ability to use this communication system appropriately (pragmatic skills; see Grassmann 2014 ; Matthews 2014 ), and with social skills, based on the knowledge of how to behave in society and on the ability to connect with others, to understand the intentions and perspectives of others ( Tomasello 2005 ).

Like the other 4Cs, according to most authorities, communication skills are ranked by both students and teachers as skills of the highest priority for acquisition in order to be ready for the workforce in 2030 ( OECD 2019b ; Hanover Research 2012 ). Teaching students how to communicate efficiently and effectively in all the new modalities of information exchange is an important challenge faced by all pedagogical organizations today ( Morreale et al. 2017 ). All dimensions of communication (linguistic, pragmatic, and social) are part of what is taught in school curricula at different levels. But pragmatic and social competencies are rarely explicitly taught as such. Work on social/emotional intelligence (and on its role in students’ personal and professional success) shows that these skills are both disparate and difficult to assess ( Humphrey et al. 2007 ). Research on this issue is, however, becoming increasingly rigorous, with the potential to provide usable data for the development of science-based practice ( Keefer et al. 2018 ). Teachers and pedagogical teams also have an important, changing role to play: they also need to master new information and communication technologies and the transmission of information through them ( Zlatić et al. 2014 ).

Communication has an obvious link with the three other Cs. Starting with critical thinking, sound communication implies fostering the conditions for a communicative exchange directed towards a common goal, which is, at least in educational and professional contexts, based on a fair evaluation of reality ( Pornpitakpan 2004 ). Collaboration too has a strong link with communication, because successful collaboration is highly dependent on the quality of knowledge sharing and trust that emerges between group members. Finally, creativity involves the communication of an idea to an audience and can involve high-quality communication when creative work occurs in a team context.

2.3.1. Individual Assessment of Communication

Given the vast field of communication, an exhaustive list of its evaluation methods is difficult to establish. A number of methods have been reported in the literature to assess an individual’s ability to communicate non-verbally and verbally. But although these two aspects are intrinsically linked, they are rarely measured together with a single tool. Moreover, as Spitzberg ( 2003 ) pointed out, communication skills are supported by different abilities, classically conceptualized as motivational functions (e.g., confidence and goal-orientation), knowledge (e.g., content and procedural knowledge), or cognitive and socio-cognitive functions (e.g., theory of mind, verbal cognition, emotional intelligence, and empathy; McDonald et al. 2014 ; Rothermich 2020 ), implying different specific types of evaluations. Finally, producing vs. receiving communication involve different skills and abilities, which can also vary according to the context ( Landa 2005 ).

To overcome these challenges, Spitzberg ( 2003 ) recommends the use of different assessment criteria. These criteria include the clarity of interaction, the understanding of what was involved in the interaction, the satisfaction of having interacted (expected to be higher when communication is effective), the efficiency of the interaction (the more competent someone is, the less effort, complexity, and resources will be needed to achieve their goal), its effectiveness or appropriateness (i.e., its relevance according to the context), as well as criteria relative to the quality of the dialogue (which involves coordination, cooperation, coherence, reciprocity, and mutuality in the exchange with others). Different forms of evaluation are also called for, such as self-reported questionnaires, hetero-reported questionnaires filled out by parents, teachers, or other observers, and tasks involving exposure to role-playing games, scenarios or videos (for a review of these assessment tools, see Cömert et al. 2016 ; Landa 2005 ; Sigafoos et al. 2008 ; Spitzberg 2003 ; van der Vleuten et al. 2019 ). Results from these tools must then be associated with others assessing underlying abilities, such as theory of mind and metacognition.

2.3.2. Institutional and Environmental Support for Development of Communication Skills

Although communication appears to be a key employability skill, the proficiency acquired during studies rarely meets the expectations of employers ( Jackson 2014 ). Communication must therefore become a priority in the training of students, beyond the sectors in which it is already known as essential (e.g., in medicine, nursing, engineering, etc.; Bourke et al. 2021 ; D’Alimonte et al. 2019 ; Peddle et al. 2018 ; Riemer 2007 ), and also through professional development ( Jackson 2014 ). Training programs involving, for example, communication theory classes ( Kruijver et al. 2000 ) and self-assessment tools that can be used in specific situations ( Curtis et al. 2013 ; Rider and Keefer 2006 ) have had convincingly positive results. The literature suggests that interactive approaches in small groups, in which competencies are practiced explicitly in an open and feedback-safe environment, are more effective ( Bourke et al. 2021 ; D’Alimonte et al. 2019 ; AbuSeileek 2012 ; Fryer-Edwards et al. 2006 ). These can take different forms: project-based work, video reviews, simulation or role-play games (see Hathaway et al. 2022 for a review; Schlegel et al. 2012 ). Finally, computer-assisted learning methods can be relevant for establishing a secure framework (especially, for example, when learning another language): anonymity indeed helps to overcome anxiety or social blockages linked to fear of public speaking or showing one’s difficulties ( AbuSeileek 2012 ). Each of these methods tackles one or more dimensions of communication that must then be assessed as such, by means of tools specifically developed and adapted to the contexts in which these skills are expressed (e.g., see the two 4Cs evaluation grids for institutions and for games outlined in Section 4 and Section 5 , below).

2.4. Collaboration

Collaborative problem solving—and more generally, collaboration—has gained increasing attention in national and international assessments (e.g., PISA) as an educational priority encompassing social, emotional, and cognitive skills critical to efficiency, effectiveness, and innovation in the modern global economy ( Graesser et al. 2018 ; OECD 2017 ). Understanding what makes effective collaboration is of crucial importance for professional practice and training ( Détienne et al. 2012 ; Graesser et al. 2018 ), as evidenced by the long line of research on group or team collaboration over the past 40 years (for a review, see e.g., Salas et al. 2004 ; Mathieu et al. 2017 ). Although there is no consensus on a definition of collaboration, scholars often see it as mutual engagement in a coordinated effort to achieve a common goal that involves the sharing of goals, resources, and representations relating to the joint activity of participants; and other important aspects relate to mutual respect, trust, responsibilities, and accountability within situational rules and norms ( Détienne et al. 2012 ).

In the teamwork research literature, skills are commonly described across three classes most often labeled Knowledge, Behavior, and Attitudes (e.g., Cannon-Bowers et al. 1995 ). Knowledge competencies refer to the skills related to elaborating the knowledge content required for the group to process and successfully achieve the task/goal to which they are assigned. Behavior includes skills related to the actualization of actions, coordination, communication, and interactions within the group as well as with any other relevant interlocutors for the task at hand. Note here that effective collaboration involves skills that have also been identified elsewhere as essential competencies, including communication, creativity, and critical thinking. Finally, several attitudes have been evidenced or hypothesized as desirable competencies in the team context, for example, attitude towards teamwork, collective orientation, cohesion/team morale, etc. Another common distinction lies between teamwork and taskwork. Teamwork refers to the collaborative, communicative, or social skills required to coordinate the work within the participants in order to achieve the task, whereas taskwork refers to specific aspects related to solving the task such as using the tools and knowing the procedure, policies, and any other task-related activities ( Salas et al. 2015 ; Graesser et al. 2018 ). Furthermore, collaborative competences can have specific (to a group of people or to a task) and general dimensions (i.e., easily transferable to any group or team situation and to other tasks). For example, skills related to communication, information exchange, conflict management, maintaining attention and motivation, leadership, etc. are present and transferable to a large number of group work situations and tasks (team-generic and task-contingent skills). Other skills can, on the other hand, be more specific to a team or group, such as internal organization, motivation, knowledge of the skills distributed in the team, etc.

2.4.1. Individual Assessment of Collaboration

Assessing collaboration requires capturing the dynamic and multi-level nature of the collaboration process, which is not as easily quantifiable as group/team inputs and outputs (task performance, satisfaction, and changes at group/team and individual level). There are indeed multiple interactions between the context, the collaboration processes, the task processes, and their (various) outcomes ( Détienne et al. 2012 ). The integrative concept of “quality of collaboration” ( Burkhardt et al. 2009 ) encapsulates much of what is currently known about collaborative processes and what constitutes effective collaboration. According to this approach, collaborative processes can be grouped along several dimensions concerning communication processes such as grounding, task-related processes (e.g., exchanges of knowledge relevant for the task at hand), and organization/coordination processes ( Burkhardt et al. 2009 ). Communication processes are most important for ensuring the construction of a common referential within a group of collaborators. Task-related processes relate to how the group resolves the task at hand by sharing and co-elaborating knowledge, by confronting their various perspectives, and by converging toward negotiated solutions. Collaboration also involves group management activities such as: (a) common goal management and coordination activities, e.g., allocation and planning of tasks; (b) meeting/interaction management activities, e.g., ordering and postponing of topics in the meeting. Finally, the ability to pursue reflexive activity, in the sense of reflecting not only on the content of a problem or solution but on one’s collaboration and problem-solving strategies, is critical for the development of the team and supports them in changing and improving their practices. Graesser et al. ( 2018 ) identify collaborative skills based on the combination of these dimensions with a step in the problem-solving process.

A large body of methodology developed to assess collaboration processes and collaborative tools has been focused on quantifying a restricted subset of fine-grained interactions (e.g., number of speakers’ turns; number of words spoken; number of interruptions; amount of grounding questions). This approach has at least two limitations. First, because these categories of analysis are often ad hoc with respect to the considered situation, they are difficult to apply in all situations and make it difficult to compare between studies. Second, quantitative variations of most of these indicators are non-univocal: any increase or decrease of them could signify either an interactive–intensive collaboration or else evidence of major difficulties in establishing and/or maintaining the collaboration ( Détienne et al. 2012 ). Alternatively, qualitative approaches based on multidimensional views of collaboration provide a more elaborated or nuanced view of collaboration and are useful for identifying potential relationships between distinctive dimensions of collaboration and aspects of team performance, in order to identify processes that could be improved. Based on the method of Spada et al. ( 2005 ) in Computer-Supported Collaborative Learning (CSCL) research, Burkhardt et al. ( 2009 ) have proposed a multi-dimensional rating scheme for evaluating the quality of collaboration (QC) in technology-mediated design. QC distinguishes seven dimensions, grouped along five aspects, identified as central for collaboration in a problem-solving task such as design: communication (1, 2), task-oriented processes (3, 4), group-oriented processes (5), symmetry in interaction—an orthogonal dimension—(6), and individual task orientation (7). This method has recently been adapted for use in the context of assessing games as a support to collaborative skills learning.

2.4.2. Institutional and Environmental Support for Development of Collaboration and Collaborative Skills

Support for individuals’ development of collaborative skills provided by institutions and programs can take a variety of forms: (a) through the social impact of the physical structure of the organization, (b) the nature of the work required within the curriculum, (c) content within the curriculum focusing on collaboration and collaborative skills, and (d) the existence and promotion of extracurricular and inter-institutional opportunities for collaboration.

For instance, institutional support for collaboration has taken a variety of forms in various fields such as healthcare, engineering, public participation, and education. Training and education programs such as Interprofessional Education or Team Sciences in the health domain ( World Health Organization 2010 ; Hager et al. 2016 ; O’Carroll et al. 2021 ), Peer-Led Team Learning in chemistry and engineering domains ( Wilson and Varma-Nelson 2016 ), or Collaborative Problem Solving in education ( Peña-López 2017 ; Taddei 2009 ) are notable examples.

Contextual support recently arose from the deployment of online digital media and new mixed realities in the workplace, in the learning environments and in society at large—obviously stimulated and accentuated with the COVID-19 pandemic. This has led many organizations to invest in proposing support for synchronous and asynchronous collaboration (notably remote, between employees, between students and educators or within group members, etc.) in various ways, including the provision of communication hardware and software, computer-supported cooperative work and computer-supported collaborative learning platforms, training and practical guides, etc. Users can collaborate through heterogeneous hybrid collaborative interaction spaces that can be accessed through virtual or augmented reality, but also simple video conferencing or even a voice-only or text-only interface. These new spaces for collaboration are, however, often difficult to use and less satisfactory than face-to-face interactions, suggesting the need for more research on collaborative activities and on how to support them ( Faidley 2018 ; Karl et al. 2022 ; Kemp and Grieve 2014 ; Singh et al. 2022 ; Waizenegger et al. 2020 ).

A substantive body of literature on teams, collaborative learning, and computer-supported technologies provides evidence related to individual, contextual, and technological factors impacting the collaboration quality and efficiency. For example, teacher-based skills that are critical for enhancing collaboration are, among others, the abilities to plan, monitor, support, consolidate, and reflect upon student interaction in group work ( Kaendler et al. 2016 ). Research focuses also on investigating the most relevant tasks and evaluating the possibilities offered by technology to support, to assess (e.g., Nouri et al. 2017 ; Graesser et al. 2018 ), and/or to learn the skills involved in pursuing effective and satisfying collaboration (see e.g., Schneider et al. 2018 ; Doyle 2021 ; Ainsworth and Chounta 2021 ).

3. Labelization: Valorization of the 4Cs and Assessing Support for Their Development

Moving from the nature of the 4Cs and their individual assessment and towards the ways in which institutions can support their development in individuals, we can now address the fundamentally important question of how best to support and promote this 21st century educational mission within and among institutions themselves. This also raises the question of the systemic recognition of educational settings that are conducive to the development of the 4Cs. In response to these questions, the nature and value of labelization is now presented.

A label is “a special mark created by a trusted third party and displayed on a product intended for sale, to certify its origin, to guarantee its quality and to ensure its conformity with the standards of practices in force” ( Renard 2005 ). A label is therefore a way of informing the public about the objective properties and qualities of a product, service, or system. The label is usually easily identifiable and can be seen as a proof that a product or service, a company, or an organization complies with defined criteria. Its effectiveness is therefore closely linked to the choice of requirements set out in its specifications, as well as to the independence and rigor of the body that verifies compliance with the criteria.

3.1. Labeling as a Means of Trust and Differentiation

As a sign of recognition established by a third party, the label or certification can constitute a proof of trust aiming to reassure the final consumer. According to Sutter ( 2005 ), there are different means of signaling trust. First, the brand name of a product or service and its reputation can, in itself, constitute a label when this brand name is recognized on the market. Second, various forms of self-declaration, such as internal company charters, though not statements assessed by a third party, show an internal commitment that can provide reassurance. Finally, there is certification or labeling, which is awarded by an external body and requires a third-party assessment by a qualified expert, according to criteria set out in a specific reference framework. It is this external body, a trusted third party, which guarantees the reliability of the label and constitutes a guarantee of credibility. Its objectivity and impartiality are meant to guarantee that the company, organization, product, or service meets defined quality or reliability criteria ( Jahn et al. 2005 ).

Research on populations around the world (e.g., Amron 2018 ; Sasmita and Suki 2015 ) show that the buying decisions of consumers are heavily influenced by the trust they have in a brand. More specifically, third-party assurances and labelization have been shown to strongly influence customer buying intentions and purchasing behavior (e.g., Kimery and McCord 2002 ; Lee et al. 2004 ). Taking France as an example, research shows that quality certification is seen as “important” or “significant” by 76% of companies ( Chameroy and Veran 2014 ), and decision makers feel more confident and are more willing to invest with the support of third-party approval than if their decision is merely based on the brand’s reputation or its demonstrated level of social responsibility ( Etilé and Teyssier 2016 ). Indeed, French companies with corporate social responsibility labels have been shown to have higher than average growth rates, and the adoption of quality standards is linked with a 7% increase in the share of export turnover ( Restout 2020 ).

3.2. Influence on Choice and Adoption of Goods and Services

Studies diverge in this area, but based on the seminal work of Parkinson ( 1975 ); Chameroy and Veran ( 2014 ), in their research on the effect of labels on willingness to pay, found that in 75% of cases, products with labels are chosen and preferred to those without labels, demonstrating the impact of the label on customer confidence—provided that it is issued by a recognized third party. Thus, brands that have good reputations tend to be preferred over cheaper new brands, because they are more accepted and valued by the individual social network ( Zielke and Dobbelstein 2007 ).

3.3. Process of Labelizing Products and Services

The creation of a label may be the result of a customer or market need, a request from a private sector of activity or from the government. Creating a label involves setting up a working group including stakeholders who are experts in the field, product managers, and a certification body in order to elaborate a reference framework. This is then reviewed by a specialized committee and validated by the stakeholders. The standard includes evaluation criteria that must be clearly defined ( Mourad 2017 ). An audit system is set up by a trusted third party. It must include the drafting of an audit report, a system for making decisions on labeling, and a system for identifying qualified assessors. The validity of the assessment process is reinforced by this double evaluation: a first level of audit carried out by a team of experts according to a clearly defined set of criteria and a second level of decision making assuring that the methodology and the result of the audit are in conformity with the defined reference framework.

3.4. Labelization of 21st Century Skills

The world of education is particularly concerned by the need to develop and assess 21st century skills, because it represents the first link in the chain of skills acquisition, preparing the human resources of tomorrow. One important means of simultaneously offering a reliable, independent assessment of 21st century skills and valorizing them by making them a core target within an educational system (schools, universities, and teaching and training programs of all kinds) is labelization. Two examples of labelization processes related to 21st century skills were recently developed by the International Institute for Competency Development ( 2021 ; see iicd.net; accessed on 20 November 2022) working with international experts, teachers, and researchers from the University of Paris Cité (formerly Université Sorbonne Paris Cité), Oxford University, and AFNOR UK (an accredited certification body and part of AFNOR International, a subsidiary of the AFNOR group, the only standards body in France).

The last two or three decades has seen the simultaneous rise of international ranking systems and an interest in quality assurance and assessment in an increasingly competitive educational market ( Sursock 2021 ). The aim of these labelization frameworks is to assist in the development of “quality culture” in education by offering individual programs, institutions, and systems additional independent, reliable means of benchmarking, charting progress, and distinguishing themselves based on their capacity to support and promote the development of crucial skills. Importantly, the external perspectives provided by such assessment system should be capable of being individually adapted and applied in a manner that can resist becoming rigidly imposed external standards ( Sursock and Vettori 2017 ). Similarly, as we have seen in the literature review, the best approach to understanding and assessing a particular C is from a combination of different levels and perspectives in context. For example, important approaches to critical thinking have been made from educationally, philosophically, and psychologically focused vantage points ( Lai 2011 ). We can also argue that understandings of creativity are also results of different approaches: the major models in the literature (e.g., the “4Ps” and “7Cs” models; see Lubart and Thornhill-Miller 2019 ) explicitly result from and include the objectives of different education-focused, process-focused, and “ingredient” or component-focused approaches.

The two assessment frameworks outlined in the sections that follow were formulated with these different perspectives and objective needs in mind. Given the complexity and very different natures of their respective targets (i.e., one assessing entire formal educational contexts such as institutions or programs, whereas the other targets the less multi-dimensional, informal educational activities represented by games), the assessment of the individual Cs also represents what experts consider a target-appropriate balance of education- and curriculum-focused, process-focused, and component-focused criteria for assessing each different C.

4. The International Institute for Competency Development’s 21st Century Competencies 4Cs Assessment Framework for Institutions and Programs

One comprehensive attempt to operationalize programmatic-level and institutional-level support for the development of the 4Cs is the International Institute for Competency Development’s 4Cs Assessment Framework ( International Institute for Competency Development 2021 ). Based upon expert opinion and a review of the available literature, this evaluation grid is a practical tool that divides each of the 4Cs into three “user-friendly” but topic-covering components (see Table 1 and definitions and further discussion in the sections that follow). Each of these components is then assessed across seven dimensions (see Table 2 , below), designed to cover concisely the pedagogical process and the educational context. Examples for each point level are provided within the evaluation grid in order to offer additional clarity for educational stakeholders and expert assessors.

Three different components of each C in IICD’s 21st Century Skills 4Cs Assessment Framework.

Seven dimensions evaluated for the 3 different components of each C.

* Educational-level dependent and potentially less available for younger students or in some contexts.

The grid itself can be used in several important and different ways by different educational stakeholders: (1) by the institution itself in its self-evaluation and possible preparation for a certification or labelization process, (2) as an explicit list of criteria for external evaluation of the institution and its 4Cs-related programs, and (3) as a potential long-term development targeting tool for the institution or the institution in dialogue with the labelization process.

4.1. Evaluation Grid for Creativity

Dropping the component of “creative person” that is not relevant at the institutional level, this evaluation grid is based on Rhodes’ ( 1961 ) classic “4P” model of creativity, which remains the most concise model today ( Lubart and Thornhill-Miller 2019 ). The three “P” components retained are: creative process , creative environment , and creative product . Creative process refers to the acquisition of a set of tools and techniques that students can use to enhance the creativity of their thinking and work. Creative environment (also called “Press” in earlier literature) is about how the physical and social surroundings of students can help them be more creative. Finally, creative product refers to the evaluation of actual “productions” (e.g., a piece of art, text, speech, etc.) generated through the creative process.

4.2. Evaluation Grid for Critical Thinking

Our evaluation grid divides critical thinking into three main components: critical thinking about the world , critical thinking about oneself (self-reflection), as well as critical action and decision making . The first component refers to having an evidence-based view of the exterior world, notably by identifying and evaluating sources of information and using them to question current understandings and solve problems. Self-reflection refers to thinking critically about one’s own life situation, values, and actions; it presupposes the autonomy of thought and a certain distance as well as the most objective observation possible with regard to one’s own knowledge (“meta-cognition”). The third and final component, critical action and decision making, is about using critical thinking skills more practically in order to make appropriate life decisions as well as to be open to different points of view. This component also addresses soft skills and attitudes such as trusting information.

Our evaluation framework for critical thinking was in part inspired by Barnett’s “curriculum for critical being” (2015), whose model distinguishes two axes: one defined by the qualitative differences in the level of criticality attained and the second comprised of three different domains of application: formal knowledge, the self, and the world. The first two components of our framework (and the seven dimensions on which they are rated) reflect and encompass these three domains. Similar to Barrett’s proposal, our third rubric moves beyond the “skills-plus-dispositions” model of competency implicit in much theorizing about critical thinking and adds the importance of “action”—not just the ability to think critically and the disposition to do so, but the central importance of training and practicing “critical doing” ( Barnett 2015 ). Critical thinking should also be exercised collectively by involving students in collective thinking, facilitating the exchange of ideas and civic engagement ( Huber and Kuncel 2016 ).

4.3. Evaluation Grid for Collaboration

The first component of collaboration skills in the IICD grid is engagement and participation , referring to the active engagement in group work. Perspective taking and openness concerns the flexibility to work with and accommodate other group members and their points of view. The final dimension— social regulation —is about being able to reach for a common goal, notably through compromise and negotiation, as well as being aware of the different types of roles that group members can hold ( Hesse et al. 2015 ; Rusdin and Ali 2019 ; Care et al. 2016 ). (These last two components include elements of leadership, character, and emotional intelligence as sometimes described in other soft-skill and competency-related systems.) Participation, social regulation, and perspective taking have been identified as central social skills in collaborative problem solving ( Hesse et al. 2015 ). Regarding social regulation in this context, recognizing and profiting from group diversity is key ( Graesser et al. 2018 ). When describing an assessment in an educational setting of collaborative problem solving (with a task in which two or more students have to collaborate in order to solve it, each using a different set of resources), two main underpinning skills were described for the assessment: the social skill of audience awareness (“how to adapt one’s own behavior to suit the needs of the task and the partner’s requirements”, Care et al. 2016, p. 258 ) and the cognitive skill of planning and executing (developing a plan to reach for a goal) ( Care et al. 2016 ). The former is included in the perspective taking and openness rubric and the latter in the social regulation component in the IICD grid. Evans ( 2020 ) identified four main collaboration skills consistently mentioned in the scientific literature that are assessed in the IICD grid: the ability to plan and make group decisions (example item from the IICD grid: teachers provide assistance to students to overcome differences and reach a common goal during group work); the ability to communicate about thinking with the group (assessed notably in the meta-reflection strand of the IICD grid); the ability to contribute resources, ideas, and efforts and support group members (included notably in the engagement and participation as well as the social regulation components); and finally, the ability to monitor, reflect, and adapt individual and group processes to benefit the group (example item from the IICD grid: students use perspective-taking tools and techniques in group activities).

4.4. Evaluation Grid for Communication

The evaluation grid for communication is also composed of three dimensions: message formulation, message delivery, and message and communication feedback . Message formulation refers to the ability to design and structure a message to be sent, such as outlining the content of an argument. Message delivery is about effectively transmitting verbal and non-verbal aspects of a message. Finally, message and communication feedback refers to the ability of students and teachers to understand their audience, analyze their social surroundings, and interpret information in context. Other components of communication skills such as theory of mind, empathy, or emotional intelligence are also relevant and included in the process of applying the grid. Thompson ( 2020 ) proposes a four-component operationalized definition of communication for its assessment in students. First, they describe a comprehension strand covering the understanding and selection of adequate information from a range of sources. Message formulation in the IICD grid captures this dimension through its focus on content analysis and generation. Second, the presentation of information and ideas is mentioned in several different modes, adjusted to the intended audience, verbally as well as non-verbally. The message delivery component of the IICD grid focuses on these points. Third, the authors note the importance of communication technology and its advanced use. The IICD grid also covers the importance of technology use in its tools and techniques category, with, for example, an item that reads: students learn to effectively use a variety of formats of communication (social media, make a video, e-mail, letter writing, creating a document). Finally, Thompson ( 2020 ) describes the recognition of cultural and other differences as an important aspect of communication. The IICD grid aims at incorporating these aspects, notably in the meta-reflection category under each of the three dimensions.

5. Assessing the 4Cs in Informal Educational Contexts: The Example of Games

5.1. the 4cs in informal educational contexts.

So far, the focus has been on rather formal ways of nurturing the 4Cs. Although institutions and training programs are perhaps the most significant and necessary avenues of education, they are not the sole context in which 4Cs’ learning and improvement can manifest. One other important potential learning context is game play. Games are activities that are present and participated in throughout human society—by those of all ages, genders, and socio-economic statuses ( Bateson and Martin 2013 ; Huizinga 1949 ; Malaby 2007 ). This informal setting can also provide favorable conditions to help improve the 4Cs ( van Rosmalen et al. 2014 ) and should not be under-appreciated. Games provide a unique environment for learning, as they can foster a space to freely explore possibilities and one’s own potential ( de Freitas 2006 ). We argue that games are a significant potential pathway for the improvement of the 4Cs, and as such, they merit the same attention as more formal ways of learning and developing competencies.

5.2. 4Cs Evaluation Framework for Games

Compared to schools and educational institutions, the focus of IICD’s evaluation framework for games (see International Institute for Competency Development 2021 ) is more narrow. Thus, it is fundamentally different from the institutional grid: games, complex and deep as they can sometimes be, cannot directly be compared to the complexity of a school curriculum and all the programs it contains. The evaluation of a game’s effectiveness for training/improving a given C rests on the following principle: if a game presents affordances conducive to exercising a given skill, engaged playing of that game should help improve that skill.

The game’s evaluation grid is scored based on two criteria. For example, as a part of a game’s rating as a tool for the development of creativity, we determine the game must first meet two conditions. First, whether or not the game allows the opportunity for creativity to manifest itself: if creativity cannot occur in the game, it is obviously not eligible to receive ratings for that C. Second, whether or not creativity is needed in order to perform well in the game: if the players can win or achieve success in the game without needing creativity, this also means it cannot receive a rating for that C. If both conditions are met, however, the game will be considered potentially effective to improve creativity through the practice of certain components of creative behavior. This basic principle applies for all four of the Cs.

As outlined in Table 3 , below, the evaluation grid for each of the four Cs is composed of five components relevant to games that are different for each of the Cs. The grid works as follows: for each of the five components of each C, we evaluate the game on a list of sub-components using two yes/no scales: one for whether it is “possible” for that subcomponent to manifest and one for whether that sub-component is “required for success” in the game. This evaluation is done for all sub-components. After this, each general component is rated on the same two indicators. If 60% (i.e., three out of five) or more sub-components are positively rated as required, the general component is considered required. Then, the game is evaluated on its effectiveness for training and improving each of the 4Cs. If 60% or more components are positively rated as required, the game will be labelized as having the potential to be effective for training and improving the corresponding C.

Five different components evaluated for each C by the 4Cs assessment framework for games.

The evaluation grid for creativity is based on the multivariate model of creative potential (see Section 2.1.1 and Lubart et al. 2013 for more information) and is composed of four cognitive factors and one conative factor: originality , divergent thinking , convergent thinking , mental flexibility , and creative dispositions . Originality refers to the generation of ideas that are novel or unexpected, depending on the context. Divergent thinking corresponds to the generation of multiple ideas or solutions. Convergent thinking refers to the combination of multiple ideas and the selection of the most creative idea. Mental flexibility entails changing perspectives on a given problem and breaking away from initial ideas. Finally, creative dispositions concerns multiple personality-related factors conducive to creativity, such as openness to experience or risk taking.

The evaluation grid for critical thinking echoes Halpern’s ( 1998 ) as well as Marin and Halpern’s ( 2011 ) considerations for teaching this skill, that is, taking into consideration thinking skills, metacognition, and dispositions. The five components of the critical thinking grid are: goal-adequate discernment, objective thinking, metacognition, elaborate reasoning, and uncertainty management. Goal-adequate discernment entails the formulation of inferences and the discernment of contradictions when faced with a problem. Objective thinking corresponds to the suspension of one’s own judgment and the analysis of affirmations and sources in the most objective manner possible. Metacognition, here, is about questioning and reassessing information, as well as the awareness of one’s own cognitive biases. Elaborate reasoning entails reasoning in a way that is cautious, thorough, and serious. Finally, uncertainty management refers to the dispositional propensity to tolerate ambiguity and accept doubt.

The evaluation grid for collaboration is based on the quality of collaboration (QC) method ( Burkhardt et al. 2009 ; see Section 2.4.2 for more details) and is composed of the following five components: collaboration fluidity, well-argued deliberation and consensus-based decision, balance of contribution, organization and coordination, and cognitive syncing, input, and support. Collaboration fluidity entails the absence of speech overlap and the presence of a good flow in terms of turns to speak. Well-argued deliberation and consensus-based decision is about contributing to the discussion and task at hand, as well as participating in discussions and arguments, in order to obtain a consensus. Balance of contribution refers to having equal or equivalent contributions to organization, coordination, and decision making. Organization and coordination refers to effective management of roles, time, and “deadlines”, as well as the attribution of roles depending on participants’ skills. Finally, cognitive syncing, input, and support is about bringing ideas and resources to the group, as well as supporting and reinforcing other members of the group.

The five components used to evaluate communication in games include both linguistic, pragmatic, and social aspects. Linguistic skills per se are captured by the mastery of written and spoken language component. This component assesses language comprehension and the appropriate use of vocabulary. Pragmatic skills are captured by the verbal and non-verbal communication components and refer to the efficient use of verbal and body signals in the context of the game to achieve one’s communicative goals ( Grassmann 2014 ; Matthews 2014 ). Finally, the grid also evaluates social skills with its two last components, social interactions and social cognition, which, respectively, refer to the ability to interact with others appropriately—including by complying with the rules of the game—and to the understanding of other people’ mental states ( Tomasello 2005 ).

6. Discussion and Conclusions

Each of the 4Cs is a broad, multi-faceted concept that is the subject of a tremendous amount of research and discussion by a wide range of stakeholders in different disciplines, professions, and parts of the educational establishment. The development of evaluation frameworks to allow support for the 4Cs to be assessed and publicly recognized, using a label, is an important step for promoting and fostering these skills in educational contexts. As illustrated by IICD’s 4Cs Framework for educational institutions and programs, as well as its games/activities evaluation grid, the specific criteria to detect support for each C can vary depending upon the educational context (e.g., formal and institutional level or informal and at the activity level). Yet considering the 4Cs together highlights some additional observations, current challenges, and opportunities for the future that are worthy of discussion.

6.1. Interrelationships between the 4Cs and a New Model for Use in Pedagogy and Policy Promotion

One very important issue for understanding the 4Cs and their educational implementation that can be simultaneously a help and a hindrance for teaching them—and also a challenge when assessing them—is their multidimensionality and interrelatedness. In other words, the 4Cs are not entirely separate entities but instead, as Figure 2 shows, should be seen as four interlinked basic “elements” for future-oriented education that can help individuals in their learning process and, together, synergistically “bootstrap” the development of their cognitive potentials. Lamri and Lubart ( 2021 ), for example, found a certain base level of creativity was a necessary but not sufficient condition for success in managerial tasks, but that high-level performance required a combination of all four Cs. Some thinkers have argued that one cannot be creative without critical thinking, which also requires creativity, for example, to come up with alternative arguments (see Paul and Elder 2006 ). Similarly, among many other interrelationships, there is no collaboration without communication—and even ostensibly individual creativity is a “collaboration” of sorts with the general culture and precursors in a given field. As a result, it ranges from impossible to suboptimal to teach (or teach towards) one of the 4Cs without involving one or more of the others, and this commingling also underscores the genuine need and appropriateness of assessing them together.

“‘Crea-Critical-Collab-ication’: a Dynamic Interactionist Model of the 4Cs”. (Illustration of the interplay and interpenetration of creativity, critical thinking, collaboration, and communication shown in dimensional space according to their differing cognitive/individual vs. social/interpersonal emphases; (© 2023, Branden Thornhill-Miller. All Rights Reserved. thornhill-miller.com; accessed on 20 January 2023)).

From this perspective, Thornhill-Miller ( 2021 ) proposed a “dynamic interactionist model of the 4Cs” and their interrelated contributions to the future of education and work. Presented in Figure 2 , this model is meant to serve as a visual and conceptual aid for understanding the 4Cs and their interrelationships, thereby also promoting better use and understanding of them in pedagogical and policy settings. In addition to suggesting the portmanteau of “crea-critical thinking” as a new term to describe the overlap of much of the creative and critical thinking processes, the title of this model, “Crea-Critical-Collab-ication”, is a verbal representation of the fluid four-way interrelationship between the 4Cs visually represented in Figure 2 (a title meant to playfully repackage the 4Cs for important pedagogical and policy uses). This model goes further to suggest some dimensional differences in emphases that, roughly speaking, also often exist among the 4Cs: that is to say, the frequently greater emphasis on cognitive or individual elements at play in creativity and critical thinking in comparison to the social and interpersonal aspects more central to communication and collaboration ( Thornhill-Miller 2021 ).

Similarly focused on the need to promote a phase change towards future-oriented education, Lucas ( 2019 ) and colleagues have suggested conflating creative thinking and critical thinking in order to propose “3Cs” (creative thinking, communication, and collaboration) as new “foundational literacies” to symmetrically add to the 3Rs (Reading, wRiting, and aRithmetic) of previous educational eras. Although we applaud these efforts, from our applied research perspective, we believe that the individual importance of, and distinct differences between, creative thinking and critical thinking support preserving them both as separate constructs in order to encourage the greatest development of each of them. Moreover, if only three categories were somehow required or preferable, one could argue that uniting communication and collaboration (as “collab-ication” suggests) might be preferable—particularly also given the fact that substantial aspects of communication are already covered within the 3Rs. In any case, we look forward to more such innovations and collaborations in this vibrant and important area of work at the crossroads between research, pedagogy, and policy development.

6.2. Limitations and Future Work

The rich literature in each of the 4Cs domains shows the positive effects of integrating these dimensions into educational and professional curricula. At the same time, the complexity of their definitions makes them difficult to assess, both in terms of reliability (assessment must not vary from one measurement to another) and of validity (tests must measure that which they are intended to measure). However, applied research in this area is becoming increasingly rigorous, with a growing capacity to provide the necessary tools for evidence-based practice. The development of these practices should involve interdisciplinary teams of teachers and other educational practitioners who are equipped and trained accordingly. Similarly, on the research side, further exploration and clarification of subcomponents of the 4Cs and other related skills will be important. Recent efforts to clarify the conceptual overlap and hierarchical relations of soft skills for the future of education and work, for example, have been helpful and promising (e.g., Joie-La Marle et al. 2022 ; Lamri et al. 2022 ). But the most definitive sort of taxonomy and measurement model that we are currently lacking might only be established based on the large-scale administration of a comprehensive battery of skill-measuring psychometric tests on appropriate cross sections of society.

The rapid development and integration of new technologies will also aid and change the contexts, resources, and implementation of the 4Cs. For example, the recent developments make it clear that the 4Cs will be enhanced and changed by interaction with artificially intelligence, even as 4Cs-related skills will probably, for the same reason, increasingly constitute the core of available human work in the future (see, e.g., Ross 2018 ). Similarly, research on virtual reality and creativity suggest that VR environments assist and expand individual and collaborative creativity ( Bourgeois-Bougrine et al. 2022 ). Because VR technologies offer the possibility of enhanced and materially enriched communication, collaboration, and information availability, they not only allow for the enhancement of creativity techniques but also for similar expansions and improvements on almost all forms of human activity (see Thornhill-Miller and Dupont 2016 )—including the other three Cs.

6.3. Conclusion: Labelization of the 4Cs and the Future of Education and Work

Traditional educational approaches cannot meet the educational needs of our emergent societies if they do not teach, promote, and assess in line with the new learner characteristics and contexts of the 21st century ( Sahin 2009 ). The sort of future-oriented change and development required by this shift in institutional practices, programming, and structure will likely meet with significant resistance from comfortably entrenched (and often outdated) segments of traditional educational and training establishments. Additional external evaluation and monitoring is rarely welcome by workers in any context. We believe, however, that top-down processes from the innovative and competition-conscious administrative levels will be met by bottom-up demands from students and education consumers to support these institutional changes. And we contend that efforts such as labelizing 4C processes will serve to push educators and institutions towards more relevant offerings, oriented towards the future of work and helping build a more successful future for all.

In the end, the 4Cs framework seems to be a manageable, focused model for modernizing education, and one worthy of its growing prevalence in the educational and research marketplace for a number of reasons. These reasons include the complexity and cumbersome nature of larger alternative systems and the 4Cs’ persuasive presence at the core of a number of early and industry-driven frameworks. In addition, the 4Cs have benefitted from their subsequent promotion by organizations such as the OECD and the World Economic Forum, as well as some more direct support from recent empirical research. The promotion, teaching, and assessment of the 4Cs will require a complex social intervention and mobilization of educational resources—a major shift in pedagogy and institutional structures. Yet the same evolving digital technologies that have largely caused the need for these massive, rapid changes can also assist in the implementation of solutions ( van Laar et al. 2017 ). To the extent that future research also converges on such a model (that has already been found pedagogically useful and policy-friendly by so many individuals and organizations), the 4Cs framework has the potential to become a manageable core for 21st century skills and the future of education and work—one that stakeholders with various agendas can already begin building on for a better educational and economic future together.

Funding Statement

This research received no external funding.

Author Contributions

Conceptualization, B.T.-M. and T.L.; writing—original draft preparation, B.T.-M., A.C., M.M., J.-M.B., T.M., S.B.-B., S.E.H., F.V., M.A.-L., C.F., D.S., F.M.; writing—review and editing, B.T.-M., A.C., T.L., J.-M.B., C.F.; visualization, B.T.-M.; supervision, B.T.-M., T.L.; project administration, B.T.-M., T.L. All authors have read and agreed to the published version of the manuscript.

Institutional Review Board Statement

Not applicable.

Informed Consent Statement

Data availability statement, conflicts of interest.

B.T.-M. and T.L. are unpaid academic co-founder and project collaborator for the International Institute for Competency Development, whose labelization frameworks (developed in cooperation with Afnor International and the LaPEA lab of Université Paris Cité and Université Gustave Eiffel) are used as examples in this review. S.E.H. and M.A.-L. are employees of AFNOR International. No funding was received to support this research or article, which reflects the views of the scientists and researchers and not their organizations or companies.

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Soft skills 101: definition + 50 examples.

Published on May 18, 2023

Soft skills are becoming increasingly important in today’s job market. They refer to the personal attributes that enable you to interact effectively with others, such as communication, teamwork, problem-solving, and time management. Employers are looking for candidates who possess these skills in addition to their technical expertise. In this article, we will guide beginners on how to showcase their soft skills on their resume.

What are soft skills?

Soft skills refer to a set of personal attributes, behaviors, and social attitudes that enable individuals to interact effectively with others in a workplace or social environment. These skills are essential for building healthy relationships, communicating effectively, solving problems, and collaborating with others. Soft skills are intangible and subjective qualities that cannot be measured or quantified like hard skills. They include

• communication
• problem-solving
• critical thinking
• adaptability
• time management
• emotional intelligence

(More examples below)

Developing soft skills is crucial in today’s job market, where employers value employees who can demonstrate a range of interpersonal skills that can help organizations thrive in a fast-paced, competitive environment. Moreover, soft skills are not just limited to the workplace. They also play a significant role in our personal lives, helping us build meaningful relationships, manage conflicts, and navigate social situations effectively.

Soft skills are often developed through life experiences, practice, and self-reflection, and can be honed through various methods such as attending workshops, reading books, or seeking feedback from others. In summary, soft skills are a vital component of personal and professional success and are essential for individuals looking to achieve their goals and make a positive impact in the world.

How to share soft skills

1. identify the soft skills required for the job.

The first step is to research the job requirements and identify the soft skills that are essential for the role. This information can be found in the job description or by speaking to people in the industry. Once you have a list of required soft skills, you can focus on highlighting them in your resume.

2. Incorporate soft skills into your resume objective or summary

Your resume objective or summary is the first thing that recruiters will read. This is an excellent opportunity to showcase your soft skills. You can incorporate them by using phrases such as “I am a highly motivated individual with excellent communication and teamwork skills.”

3. Provide examples of your soft skills in the experience section

In the experience section of your resume, provide specific examples of how you have used your soft skills in previous roles. For example, if you are applying for a customer service role, you could highlight how you have resolved customer complaints by utilizing your problem-solving skills. Use action verbs such as “managed,” “coordinated,” “facilitated,” or “led” to describe your soft skills in action.

4. Highlight soft skills in the skills section

The skills section of your resume is an excellent opportunity to showcase your soft skills. List them under a separate heading and use bullet points to describe each one. For example, under the heading “Teamwork,” you could list bullet points such as “collaborated with team members to achieve project goals” or “supported team members in achieving their individual goals.”

5. Provide additional evidence of your soft skills

Finally, provide additional evidence of your soft skills in your resume by including any relevant certifications or awards. For example, if you have completed a leadership course or received an award for outstanding teamwork, be sure to include it in your resume.

Examples of Soft Skills

1. communication.

Effective communication is the cornerstone of any successful professional relationship. Being able to articulate your thoughts and ideas clearly and concisely in written or verbal form is crucial for maintaining productive working relationships. This soft skill also encompasses active listening, understanding and interpreting non-verbal cues, and adapting communication style to suit different audiences.

2. Teamwork

Teamwork is about working collaboratively with others to achieve a common goal. It involves sharing ideas and resources, taking on different roles and responsibilities, and being willing to support and assist team members as needed. A strong team player also understands the importance of building trust and rapport with colleagues, communicating effectively, and being receptive to feedback.

3. Problem-solving

The ability to identify, analyze and solve problems is an essential soft skill in any workplace. A skilled problem-solver has a logical and systematic approach to identifying the root cause of issues, as well as the creativity to generate and implement effective solutions. This skill requires a combination of critical thinking, research, data analysis, and innovation.

4. Time management

Effective time management is vital for meeting deadlines and achieving business goals. It requires a proactive approach to planning, prioritization and organization. This soft skill also involves the ability to stay focused and avoid distractions, delegate tasks when appropriate, and maintain a healthy work-life balance.

5. Leadership

Leadership is the ability to inspire and motivate others to achieve a common objective. A skilled leader can provide direction and guidance, manage resources and people effectively, and make difficult decisions when necessary. This soft skill also encompasses effective communication, problem-solving, strategic thinking, and the ability to foster a positive and inclusive team culture.

6. Adaptability

Adaptability is the ability to adjust to change and new situations with ease. A highly adaptable person can work effectively in diverse environments, be flexible with changing priorities, and learn new skills and systems quickly. This soft skill also involves being open-minded, creative and innovative, and able to think on one’s feet.

7. Creativity

Creativity involves the ability to generate new ideas, think outside the box, and approach problems from different angles. This soft skill requires imagination, curiosity, and the ability to see connections between seemingly disparate ideas. Creativity is essential for innovation, process improvement, and finding new solutions to complex problems.

Empathy is the ability to understand and relate to others’ emotions and experiences. This soft skill involves active listening, showing compassion, and being able to put oneself in others’ shoes. Empathy is crucial for building strong relationships, resolving conflicts, and creating a positive and inclusive workplace culture.

9. Conflict resolution

Conflict resolution is the ability to manage and resolve conflicts effectively. A skilled conflict resolver can identify the underlying causes of conflict, communicate clearly and empathetically, and negotiate win-win solutions. This soft skill also involves active listening, problem-solving, and the ability to remain calm and objective under pressure.

10. Active listening

Active listening is the ability to focus on and understand the speaker’s message fully. This soft skill involves paying attention to non-verbal cues, asking clarifying questions, and providing feedback to the speaker. Active listening is essential for effective communication, building trust and rapport, and resolving conflicts.

11. Critical thinking

Critical thinking is the ability to analyze information objectively and make informed decisions. This soft skill involves evaluating evidence, identifying assumptions, and recognizing biases. A skilled critical thinker can synthesize complex information, consider multiple perspectives, and make logical and evidence-based conclusions.

12. Cultural competence

Cultural competence is the ability to interact effectively with people from diverse backgrounds and cultures. This soft skill involves understanding and respecting cultural differences, being aware of one’s own biases, and adapting communication and behavior to suit different cultural contexts. A culturally competent person can build strong relationships with people from all walks of life.

13. Customer service

Customer service is the ability to provide exceptional service to customers and clients. This soft skill involves actively listening to customers’ needs, providing accurate and timely information, and resolving issues in a timely and professional manner. A skilled customer service provider can build strong customer relationships, foster loyalty, and enhance the company’s reputation.

14. Decision-making

Decision-making is the ability to make effective decisions based on available information. This soft skill involves weighing different options, considering potential outcomes, and evaluating risks and benefits. A skilled decision-maker can make timely and effective decisions, communicate their reasoning clearly, and be accountable for their choices.

15. Emotional intelligence

Emotional intelligence is the ability to recognize and manage one’s own emotions and the emotions of others. This soft skill involves being aware of one’s own emotional state, being empathetic towards others, and responding appropriately to emotional cues. A person with high emotional intelligence can build strong relationships, resolve conflicts effectively, and lead with empathy.

16. Flexibility

Flexibility is the ability to adapt to changing circumstances and handle multiple tasks simultaneously. This soft skill involves being open-minded, responsive to feedback, and able to adjust to new situations with ease. A flexible person can work effectively in fast-paced environments, handle unexpected challenges, and maintain a positive attitude.

17. Goal-setting

Goal-setting is the ability to set achievable goals and work towards achieving them. This soft skill involves being proactive, organized, and focused on results. A person who sets effective goals can prioritize tasks, track progress, and maintain motivation in the face of challenges.

18. Interpersonal skills

Interpersonal skills are the ability to build and maintain positive relationships with others. This soft skill involves effective communication, active listening, empathy, and conflict resolution. A person with strong interpersonal skills can build rapport, establish trust, and collaborate effectively with others.

19. Negotiation

Negotiation is the ability to negotiate and resolve conflicts effectively. This soft skill involves identifying common ground, being persuasive, and finding win-win solutions. A skilled negotiator can build relationships, resolve conflicts, and achieve mutually beneficial outcomes.

20. Patience

Patience is the ability to remain calm and composed in challenging situations. This soft skill involves self-control, emotional regulation, and the ability to take a long-term view. A patient person can stay focused on goals, maintain relationships, and handle difficult situations with grace and resilience.

21. Persuasion

Persuasion is the ability to convince others of one’s ideas and opinions. This soft skill involves effective communication, building trust, and being able to present a compelling argument. A skilled persuader can influence decisions, build consensus, and negotiate win-win outcomes.

22. Positive attitude

A positive attitude is the ability to maintain a positive and optimistic outlook. This soft skill involves being resilient, adaptable, and solution-oriented. A person with a positive attitude can motivate others, foster collaboration, and build strong relationships even in difficult circumstances.

23. Presentation skills

Presentation skills are the ability to present ideas and information clearly and persuasively. This soft skill involves effective communication, organization, and the ability to engage an audience. A skilled presenter can influence decisions, build credibility, and create a lasting impression.

24. Problem analysis

Problem analysis is the ability to identify and analyze problems to find effective solutions. This soft skill involves critical thinking, data analysis, and the ability to think creatively. A skilled problem analyst can identify root causes, develop effective strategies, and implement sustainable solutions.

25. Self-motivation

Self-motivation is the ability to motivate oneself to achieve goals and overcome obstacles. This soft skill involves being proactive, focused, and disciplined. A person with high self-motivation can stay on track, take initiative, and achieve success in the face of challenges.

26. Stress management

Stress management is the ability to manage stress effectively and remain calm under pressure. This soft skill involves self-awareness, emotional regulation, and coping strategies. A person with strong stress management skills can maintain productivity, build resilience, and manage relationships effectively even in high-pressure situations.

27. Time management

Effective time management is vital for meeting deadlines and achieving business goals. This soft skill requires a proactive approach to planning, prioritization, and organization. A skilled time manager can maintain focus, avoid distractions, and maintain a healthy work-life balance.

28. Trustworthiness

Trustworthiness is the ability to maintain the trust and confidence of others. This soft skill involves being honest, reliable, and accountable. A person with high trustworthiness can build strong relationships, foster teamwork, and promote a culture of trust and respect.

29. Verbal communication

Verbal communication is the ability to articulate ideas and information clearly and effectively. This soft skill involves effective listening, tone, and the ability to adapt communication style to different audiences. A person with strong verbal communication skills can build rapport, resolve conflicts, and motivate others effectively.

30. Writing

Writing is the ability to write clearly and effectively to convey ideas and information. This soft skill involves grammar, syntax, and effective communication. A skilled writer can communicate complex ideas clearly, persuade readers, and create compelling content that engages and inspires.

31. Attention to detail

Attention to detail is the ability to notice small details and ensure accuracy and quality in work. This soft skill involves being meticulous, thorough, and focused on delivering high-quality results. A person with strong attention to detail can minimize errors, enhance productivity, and maintain customer satisfaction.

32. Coaching and mentoring

Coaching and mentoring is the ability to guide, teach and mentor others to achieve their goals. This soft skill involves providing feedback, modeling behavior, and supporting others in their professional development. A skilled coach and mentor can build relationships, inspire growth, and promote a positive team culture.

33. Conflict management

Conflict management is the ability to manage conflicts effectively and reach win-win solutions. This soft skill involves effective communication, active listening, and negotiation. A person with strong conflict management skills can resolve disputes, build consensus, and promote collaboration in a team environment.

34. Cultural awareness

Cultural awareness is the ability to understand and respect cultural differences in the workplace. This soft skill involves recognizing and appreciating diverse perspectives, beliefs, and values. A culturally aware person can work effectively in a global environment, build relationships across cultures, and promote inclusion and diversity.

35. Decision-making

Decision-making is the ability to make informed and timely decisions. This soft skill involves analyzing data, evaluating options, and considering the impact of decisions on stakeholders. A skilled decision-maker can make sound decisions, take calculated risks, and achieve business objectives effectively.

36. Dependability

Dependability is the ability to be reliable and trustworthy in completing tasks and meeting deadlines. This soft skill involves being accountable, punctual, and responsive. A dependable person can maintain high standards, meet expectations, and build trust and respect among colleagues.

37. Diversity and inclusion

Diversity and inclusion is the ability to work effectively with people from diverse backgrounds and foster an inclusive workplace culture. This soft skill involves being open-minded, respectful, and supportive of differences. A person with strong diversity and inclusion skills can build a sense of belonging, promote creativity, and enhance business outcomes.

38. Enthusiasm

Enthusiasm is the ability to approach work with passion and energy. This soft skill involves being optimistic, engaged, and committed to achieving results. A person with strong enthusiasm can inspire others, promote positive attitudes, and drive success in a team environment.

39. Financial management

Financial management is the ability to manage financial resources effectively. This soft skill involves understanding financial principles, analyzing data, and making sound decisions. A person with strong financial management skills can optimize resources, minimize risk, and achieve business objectives.

40. Humility

Humility is the ability to admit mistakes and learn from feedback. This soft skill involves being open-minded, reflective, and willing to grow. A person with strong humility can build credibility, promote a culture of learning, and maintain positive relationships with colleagues.

41. Initiative

Initiative is the ability to take proactive steps to solve problems and improve processes. This soft skill involves being self-motivated, creative, and willing to take calculated risks. A person with strong initiative can drive innovation, enhance productivity, and achieve business goals.

42. Innovation

Innovation is the ability to create new ideas, products, or processes. This soft skill involves being creative, adaptable, and willing to take risks. A person with strong innovation skills can drive growth, solve complex problems, and enhance customer satisfaction.

43. Intercultural communication

Intercultural communication is the ability to communicate effectively across different cultures and languages. This soft skill involves being aware of cultural differences, using appropriate language and tone, and adapting to cultural norms. A person with strong intercultural communication skills can build strong relationships, promote understanding, and enhance global business outcomes.

44. Interpersonal communication

Interpersonal communication is the ability to communicate effectively and build strong relationships with others. This soft skill involves active listening, empathy, and effective use of non-verbal cues. A person with strong interpersonal communication skills can build trust, resolve conflicts, and promote collaboration in a team environment.

45. Learning agility

Learning agility is the ability to adapt to new situations and learn quickly. This soft skill involves being open-minded, curious, and willing to experiment. A person with strong learning agility can acquire new skills and knowledge, adapt to changing circumstances, and enhance personal and professional growth.

46. Organizational skills

Organizational skills are the ability to manage multiple tasks and priorities effectively. This soft skill involves being organized, efficient, and able to prioritize tasks based on their importance and urgency. A person with strong organizational skills can meet deadlines, maximize productivity, and achieve business goals.

47. Presentation skills

Presentation skills are the ability to deliver compelling and engaging presentations. This soft skill involves being articulate, persuasive, and confident in delivering presentations to different audiences. A person with strong presentation skills can influence decisions, build credibility, and enhance business outcomes.

48. Resilience

Resilience is the ability to cope with stress and bounce back from setbacks. This soft skill involves being adaptable, positive, and able to maintain perspective in difficult situations. A person with strong resilience can maintain productivity, overcome obstacles, and maintain positive relationships with colleagues.

49. Strategic thinking

Strategic thinking is the ability to think ahead and plan for the future. This soft skill involves being able to identify trends, anticipate challenges, and develop effective strategies to achieve business objectives. A person with strong strategic thinking skills can maximize opportunities, minimize risk, and enhance business outcomes.

50. Work ethic

Work ethic is the ability to work hard, be persistent, and demonstrate a strong commitment to work. This soft skill involves being reliable, responsible, and willing to go the extra mile to achieve results. A person with strong work ethic can maintain high standards, build trust with colleagues, and achieve success in their career.

In conclusion, showcasing your soft skills on your resume is essential in today’s job market. By identifying the soft skills required for the job, incorporating them into your resume objective or summary, providing examples in the experience section, highlighting them in the skills section, and providing additional evidence, you can set yourself apart from other candidates and increase your chances of landing the job.

Reposted with permission from Handshake student blog

Fostering Students' Creativity and Critical Thinking

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Creativity and critical thinking are key skills for complex, globalised and increasingly digitalised economies and societies. While teachers and education policy makers consider creativity and critical thinking as important learning goals, it is still unclear to many what it means to develop these skills in a school setting. To make it more visible and tangible to practitioners, the OECD worked with networks of schools and teachers in 11 countries to develop and trial a set of pedagogical resources that exemplify what it means to teach, learn and make progress in creativity and critical thinking in primary and secondary education. Through a portfolio of rubrics and examples of lesson plans, teachers in the field gave feedback, implemented the proposed teaching strategies and documented their work. Instruments to monitor the effectiveness of the intervention in a validation study were also developed and tested, supplementing the insights on the effects of the intervention in the field provided by the team co-ordinators.

What are the key elements of creativity and critical thinking? What pedagogical strategies and approaches can teachers adopt to foster them? How can school leaders support teachers' professional learning? To what extent did teachers participating in the project change their teaching methods? How can we know whether it works and for whom? These are some of the questions addressed in this book, which reports on the outputs and lessons of this international project.

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