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What is employee turnover, capital one and employee attrition, literature review, loss of knowledge, data analysis / findings, conclusions, recommendations, list of references.
Organizational changes and financial turbulence are the main reasons for both voluntary and involuntary employee turnover in any organization. If a company wishes to recruit a raw candidate, it has to spend a lot on recruiting, training, placing and employing that new candidate into its workforce. If such trained recruits and well experienced personnel leave the organisation, the organisation would loose heavily both financially and administratively.
The main cornerstone of any organisation is its high performing employees. If such high performing employees started to leave the organisation, then it signals some warning sign that the organisation is in bad weather. Further, there exists negative kinship between turnover and performance and employee turnover seems to be the major conclusive evidence , signalling that high paid employees would less likely to desert than low paid employees.{ Hong & Chao 2007:217). If an organisation is frequently looses high paid employees , then it has to invest more on training , rehiring and employing new recruits in their position.
However, attrition by low paid employees may not hamper the growth of an organisation as it will easily recruit new employees in their place and these low paid employees may not be bestowing to the fulfilment of an organisation’s vision and mission.
Employee turnover is a serious benchmark issue. Since, it includes recruitment cost and filling vacancies, loss of productivity from jobs remaining vacant and the costs associated with imparting of training to new recruits , enhanced operating cost which lessen output, and eating into corporate profits. The costs of employee turnover estimation may differ widely and based on whether all cost elements are taken into considerations.
There are three well-authenticated components of employee turnover cost are as follows:
Training – The time of substitute employee, other temporary employee’s time and valuable possessions like online courses, workbooks, training fees, documentation that completion of training and time and amount spent to train each new associate and to smooth the progress of their changeover to full productivity. This being a technology oriented era, recruitment is being made with use of technology like online skill test, psycho analytical and objective test. Online job test also helps employer to minimise employee turnover as it enhances employee motivation and job satisfaction.
For all industries, the average employee turnover rate is about 24% per annum. It is somewhat greater in the “Retail” industry and ranges approximately about 40%and slightly lower in others like transportation, it ranges about 17% and in manufacturing it ranges about 13%.
For any business leader, appealing, developing and retaining talented employees should be the number one priority and this is due to ever increasing employee turnover, an aging population, and a contracting workforce, thus, retaining the talented employee is like a war for talent and offers executives and managers with the mechanism that is required to win that war.
In the recent past, companies have gone to combat over product leadership, quality, price, and customer service. However, now the next great corporate struggle will be the war for talent. The top management and coaches of all flourishing sporting franchises are personally aware that their future success reckons on their capacity to magnetise and retain talent. Thus, retaining the talent has become number one priority now. According to Business Week that over the next decade, about 22% of senior management and 25% of all other management positions across all industries, regions, functions will become vacant.
Further, a shrinking workforce, aging population, and a growing intolerance for the illegal immigrant population that offer majority of the unskilled labor in the US as of today and one is going to have a talent and labor crisis of monumental proportions in the near future Enticing and retaining talented people is going to be the number one precedence of every CEO or manager who is very serious about gaining the struggle for talent.
Realising the significance of retaining talented employees, Capital One, a leading bank in U.S.A has taken many steps to attract talented and to retain the talented in the organisation by offering more fringe benefits and attractive pay pockets. This research essay is going to analyse the Capital One’s employee’s retention strategies in detail.
Capital One is the leading bank in USA. Besides banking operations, it also engaged in debit and financial merchandises and other credit card merchandises and services. Capital One is the leading American Credit card issuing company with an outstanding of $ 35.3 billion and having 44 billion accounts. It had $ 109 billion in deposit and is having about $ 147 billion in managed loans outstanding as on December 31, December 2008.
In United States, Capital One is the fourth largest issuer both Master card and Visa credit cards and is the tenth largest depository institution on managed credit cards outstanding in U.S.A. Besides operating all over U.S.A, Capital One is also operating in Europe through Capital One Bank (Europe) as an indirect subsidiary of COBNA, UK and is having branch in Canada.
Capital one is engaged in diversified banking operation concentrating mainly on commercial and consumer lending and accepting deposits from public. The main business segments of Capital One are National lending and local banking. Capital One local banking segment includes the company‘s branch national deposit collection activities, treasury services. Its commercial business segment includes the domestic consumer debit and credit card activities. The national sub-lending segment of Capital One includes its international lending sub-segment and its auto finance segment.
Its local banking segment used to offer customary banking products mainly through an extensive branch network in Louisiana, New Jersey, Connecticut, Texas and New York. Its different products under this section includes consumer and commercial loans , consumer and commercial deposits scheme , treasury management services.commercial credit cards , trust services and other banking associated products like brokerage , insurance ,investment and merchant services. Further, the Local Banking segment provides liquid accounts like money market and time deposits like certificate of deposit accounts mainly through internet channels.
Further, its card sub-segment division offers a broader range of business and credit card and small business products. It also offers unsecured closed-end loans on whole of US market which Capital One specialised in customising to needs of varied consumer preferences. Brand advertising is extensively carried to propagate their product offerings.
Their customoised products contain products offered to a broader range of consumer credit risk profiles and products concentrating on consumer’s special interest. Under auto finance sub-segment, Capital One buy retail instalment contracts, secured by used and new automobile or other motor vehicle loans through its dealer networks in US market. Further, under direct market scheme, it offers auto finance facilities directly to end users through internet. It also offers refinancing of customer’s current motor vehicle loans. In the auto finance sector, Capital One is the fourth largest non-captive provider in US as of December 31 2008.
Both in UK and Canada, it offers credit card products across the consumer risk spectrum. In the first quarter of 2009, Capital One will conclude acquisition of Chevy Chase Bank F.S.B which is the largest depository institution in Washington D.C area in an approximately $ 20 million deal.
As of December 31, 2008, Capital One employee’s strength is around 25,800. Capital One is giving more significance to its man power and thus it calls its employees as “associates “rather than staff. Capital One (CO) considers that its central part of its philosophy is to maintain and attract a highly competent staff. Further, CO always holds its relations with its current associates to be cordial and satisfactory. One of the specialties of CO is that none of its workforce is covered under a collective bargaining agreement. (Form 10-k 2009:10).
About three-fourths of its employees are non-exempt employees who are called as phone associates who have been employed in call centres. Approximately, CO employs roughly 3,000 call –centre based associates every year. This is mainly to keep equipped with its growth since from the early 1990s’.
CO is badly needed to explore mechanisms to redefine its hiring practices. CO is well aware that to meet its increasing demand of 40% growth in the need of associates , it is finding arduous to cope with high rate of employee turnover and to explore novel means to recruit and retain quality call centre associates , to minimise employee turn over and cost associated with it and to maximise its turnover.
Thanks to its patented software IBS which helps it to gather data and employ the same from profiling customers to administer their accounts , verifying managerial and performance of employees and finding and training the apt people.
It had high employee turnover in 1998. Capital one knows employees are the assets of the company and they are essential to maintain 40 billion accounts. In 1998 and in 2002, 2008 it faced high employee turnover or attrition.
Capital One employed various strategies to retain the employees and also to attract more employees. Thus, by employee retention, it has realised that it can add more value to the company.
This research is going to analyse why some employees leave even well paid jobs? I am going to use the following objectives in this research study: 1)Examine the relationship between high staff retention and low employee turnover, 2)Assess the impact of relative HR policies on Staff Retention(general HR Policies used; not specific to CO) and 3)Examine methods of improving Staff Retention at CO through the use of improved HR Policies.
By using the case study of Capital One , a leading bank and issuer of debit and credit card company in USA, this research essay analyses why there high rate of employee turnover in CO despite of the fact that it offers many facilities like amenities centre , liberal pay package , retirement benefits , stock options scheme to its employees. Further, there is a direct link between job performance and employee turnover. This research will analyse why high paid jobs with so much liberal benefits like Capital One is witnessing high rate of employee turnover. Main reasons for the high employee turnover in Capital One will be analysed in length and breadth in this research essay.
Employee retention is the method of deliberate and conscious attempts to preserve the quality individuals who contribute more to the company. It is the stimulus strategies employed by most successful companies to check the drain on the company revenues caused by excessive employee turnover. Employer retention is mirrored in their occupational injury rates. Fewer accidents are being sustained by these companies and this is not magical. There will be low employee turnover rates when liberal benefits and high compensation are offered. It is to be noted that there is direct correlation between fewer injuries/accidents and low employee turnover. Likewise, there is direct link between high employee retention and low employee turnover.
It is to be noted that an organisation should have in place a concise job description in writing for each position so that employee and supervisor understands without ambiguity what is to be expected from them. For all employees, periodical performance analysis should be completed for each employee. Both positive and negative feedbacks have to be highlighted as a constructive feedback arrangement. Thus, employee performance analysis will also serve as an effective management tool for training, retention, promotion and reassignment decisions.
One of the reasons cited by the employee who relinquishes his employment abruptly is that unhappiness over the company’s training program. To obviate this, “life skills” training is being imparted nowadays not only to augment productivity but also to increase retention. As an employee retention measure, this type of training is being imparted over the last few years. (Keith, Wertz & Bryant: 27).
If pay package of designed in such way to include either all or a combination of more than four of the following will always see that there is always high staff retention and low employee turnover:
Employee retention and low turnover rate can be achieved if employees experience growth in their employment by being awarded with recognition and responsibility. Employee should not be demoralised and rather they should be encouraged to develop a sense of pride and remain longer if they feel secure and content in their job. Appreciation of employee’s performance will always increase the productivity.
Labour turnover has pivotal effect on the profitability of a business as the real cost of replacing employees is very high. Normally, a turnover costs include the following:
Further, high turnover may bring following negative impact to any business.
When there is large employee turnover, the employees who left the organisation will take knowledge that was imparted with them. This includes knowledge of internal processes and systems and knowledge of customers. Further, employees also take with them knowledge of organisational culture and kinships with other employees which helps in accomplishing the work in an effective and efficient style.
The cost of hiring new employees will include costs of advertising, interview and testing time. Travel expenses incurred for hiring new employees or travelling expenses reimbursed to those candidates who attended interview will also form part of the recruitment costs. Moreover, new employees will take at few months to settle down in their job and hence it will less productive for some time. It is estimated that the cost relating to employee who being non-productive in the first six months is about 25%
A company may have to incur higher unemployment insurance rates especially when employees are laid off due to lack of work. Termination cost also includes extended health benefits and severance pay.
If an employee resigns and if that particular position is not refilled instantly, the company loses that employee’s output while the position remains vacant. In the late 1990’s, when U.S.A was under strong and vibrant economical condition, this lag time had considerable impact on the financials of any company. For instance, a company’s averages $ 300,000 in annual sales per employee, then a position that remains unfilled for a quarter costs the company about $75000 in revenues.( Dian , Chu & Ban :220).
The first step in minimising the employee turnover is to have a successful hiring process that screens out those applicants that do have the desired skill sets and characteristics that are essential for them to thrive. For instance, in hotel industry, which is renowned for having high employee turnover average and in some cases, this being 100 percent. However, there are certain reputed hotel chains which are having only less than 20 percent employee turnover.
A major contributing factor for this low rate is the wide-ranging hiring process that probable employees must encounter through before they are actually hired. This process contains deep interviews with many key managers and skill and personality tests to make sure not only that they have technical acumen required, but also they will accommodate well with the cultures of these organisations. (Dian, Chu & Ban: 221).
Communication is the key retention strategy for any organisation. It is said that honest communication always build trust and trust is a pivotal element to retention. To get commitment, there should be trust between employer and employee and both should be open and honest to each other. Some companies have second thought to exchange vital information. However, some companies make it point to inform its employees how much money they made or lost and also let them to know how much it costs to administer a business.
Some companies do have corporate culture that is supportive, inclusive and fun and is regarded as one of their robust retention tools. Thus, the role of HR in aligning with these corporate goals is to safeguard the organisation’s culture and to enable the organisation to meet its obligations to its customers and employees.
If the HR retention policy is strong and vibrant and company is widely admired as a best place to work for, then recruitment cost could be saved substantially by recruiting candidates either from within or through referrals. Such companies would have employees who stick to the company for more than 15 or 20 years and they have been considered to be an asset of the company. Some good companies shall take long time for recruiting a candidate as it know ii being a long term commitment once if they are selected. Finding the right employee for the right job at the right time for the right compensation can definitely take a long time.
As these companies retention rate is more than 96%, employees are really asset to them as they increase both productivity and profits. A good retention policy will also focus on getting the new employee into the position and making certain that the employee is productive and assisting to attain the company’s strategic aims.
Employers should invest more effort in retaining their employees as they spend in recruiting. The recruitment effort not only requires selling the job and organisation but also requires attention to detail and determination and retention.
Some of the prospective HR retention policy includes the following:
A company’s HR retention strategy is to take care of their employees and managing its HR functions by focusing attention on what is happening in the industry, designing on their own professional development and making certain that they are good HR professionals.
Methods of improving Staff Retention at Capital One through the use of improved HR Policies.
Capital One had high employee turnover in 1998. Capital one knows employees are the assets of the company and they are essential to maintain 40 billion accounts. In 1998 and in 2002, 2008 it faced high employee turnover or attrition.
The following are some of the noteworthy staff retention policy pursued by Capital One to retain talented and to reduce the attrition by using an enhanced HR policies.
Implementing Corporate Objectives | To have high employee retention, following corporate objectives have been set.1) setting up of amenities centre to motivate and retain the workforce. 2. Introduced fringe benefits like stock option, liberal retirement benefits, medical benefits, terminal benefits and stress reduction strategy 3. Imparting training through updated technology like Apple iPod.etc. |
Coordinating corporate objectives with retention strategies | On identifying that stress is being the real culprit for high employee turnover , CO has coordinated its corporate objectives with the following retention strategies: |
Designing a positive corporate culture | CO has designed a positive corporate culture by establishing amenities centre which had larger effect in transforming the CO’s culture than any single amenity. |
Listening to employees | CO’s culture is to listen to employees. In exit interviews, they referred that lack of support in switching to their new position as a poignant reason for the resignation from CO. This gives an opportunity for CO to refine its strategies. Employees were also participated in a survey which searched in to means to enhance their own work structure and forwarded recommendations to the board of directors. |
Offering employee development and career advancement | To retain employees, CO is offering the best training and development schemes to its employees. It has won for the second consecutive year “Training Top 100 awards” of the Training magazine for one of the best companies in USA. It also pledged its commitment to employee volunteer programs that cater strategic business aims and redresses serious social issues. CO is organising periodical performance analysis for each employee. Both positive and negative feedbacks are being highlighted as a constructive feedback arrangement. Thus, CO’s employee performance analysis will also serve as an effective management tool for training, retention, promotion and reassignment decisions. |
Executing the right thing | |
Introducing strategic plans | CO strategic plan is to liberal pay to its employees. Though; CO is paying an average salary, the total compensation package for its employee falls in the top 10% in the industry. CO is also paying a bonus scheme which is directly linked to the individual’s performance. CO on investigation realised that one of the main reasons for employee attrition was stress. It asked its employees in Nottingham in UK to maintain stress diaries. The employee diaries not only exposed the specific reasons for the stress, but also indicated a strong binding between employee turnover and stress. It took appropriate steps to push out stressors and combated employee turnover. (Robert et al: 138). |
In the year 1998, due to frequent employee turnover issue, CO started to initiate an employer of choice efforts to control attrition and to magnetise talented associates. It earmarked about $30 million for the construction of 121,000 square-foot amenities centre. By employing its IBS (Information –Based Strategy), Capital one assessed the centre to decide, which, if any, other Capital One sites could construct the same amenities centres.
By employing a distinctive approach, CO gathered information from security badges of its associates which were scanned voluntarily when an associate enjoyed an amenity. The effect of amenity centre is to minimise the attrition, enhance attendance and to improve the performance of associates. By appending dollars to these advantages and interlinking this information with estimated usage by site and costs, CO was able to make a well –informed decision on the location of other facilities for amenities centres and the design for particular amenities.
For any organisation, employee turnover can be a major overhead. Whenever the employee turnover is historically high, it would be arduous to manage the turnover costs. Capital One was not an exception to this prolonging issue. Non-exempt call centre associates forms the lion’s share of CO’s workforce. In general, Call Centres have tendency to have high employee turnover as associates incline to move form one job to another or leave simply due to job burnout.
For instance, before 1997, CO was ranked as one of the lowest employee turnover rates in any credit card companies as turnover was within 25%.However, attrition started to increase, averaging about 35% in the year 1998. Though, this 35% is still well below the industry standard, this poignant increase mingled together with lower satisfaction rankings indicated in half-yearly All Associates Survey , indicated a cultural issue that required to be redressed.
To solve the employee high turnover issue, CO started an employer of preference so as to forestall the increasing attrition rate and to enhance the culture at Capital One. As one of the measure to retain associates, it started the initiative of establishing amenities centre as explained above. The amenities centre will have the following facilities like a fitness centre, a gymnasium, two full-sized basketball courts, an aerobic room and a racquetball court. It also has an internet café, full-service bank, a learning centre, a cafeteria, a nail saloon, a company store and a multi purpose room.
The amenities centre was designed in such a way that it occupied the middle floor whereas the HR department occupied other floors. Each candidate for the employment came through the amenities centre on their way to testing and interviews.
HR department footed their appraisal of the cost and benefit for the amenities centre on its overall effect on attendance, performance and retention. The overall benefits were then estimated for other sites, producing a compelling case for or against constructing an amenities centre in each site.
For arriving at cost –benefit analysis, HR analysis team explored the many ways to capture such information on usage and merge it with the other types of information. CO uses survey as one of the way to collect information.
CO observed that many of its key employees have relinquished their service before completing their first anniversary with CO. In exit interviews, they referred that lack of support in switching to their new position as a poignant reason for the resignation from CO.
To obviate this difficulty, CO has come up with a new three-tire on boarding process namely “the New Leader Assimilation Program” (NLAP) with the sole aim of enabling new leaders to start returning business results within their first 3 months on the job.
Thus, when a new recruit has joined the CO, he will be given a detailed company profile on the first day at the office. This corporate profile will usher them whatever they need to know about the company, the job, corporate culture and instead it offers them a great picture.
Later at the week end, the new recruit will meet his boss to get explained about goals, to elucidate expectations and to foster developmental action strategies for delivering outcomes during the first quarter immediately after their appointment. The boss will employ the information what he gathered about the new recruit , analyses mainly its intriguing perspectives and to propose such as executive coaching or study lessons from internal sources that could be most beneficial to the new recruit.
It is to be observed that according to Korn /Ferry international survey, less than one third of executives are contented with their organisational on boarding process. However, an astounding 33% consider it below average or poor.
Further, CO witnessed a brisk growth since 1995; the company has been in the atmosphere of constant flux. Management of CO is under the impression that due to the introduction of new structures processes and performance benchmarks, employees were subject to suffer from high stress levels and hence there was a large employee turnout.
Further, the annual survey conducted in the year 2002 disclosed that employee’s confidence has fallen to drastic low levels. There had been also a distressing increase in employee turnover and sickness leaves both long and short duration. This had caused a financial stress on the company’s financials in the immediate preceding 12 months and management thought that was to be addressed on warfront efforts.
Managing the stress level among the CO employees is given top priority. CO management has given the job of stress reduction to an UK based consulting agency namely Ceridian. Ceridian found that a mixture of management support and employee ownership would constitute the foundation of a thriving stress reduction process.
Overall stress during the employment was said to be one of the key factor for quick employee turnover in CO. Stressors for each individual are alike and their response also vary and hence any remedial measure is to be flexible and include stress management programmes and bespoke training for different employees.
Ceridian was successfully minimised the number of employees ailing from stress and also it taught employees to search for efficient means of bidding goodbye to stress and assist managers to identify and forbid probable stressors for their team.
Employees were also participated in a survey which searched in to means to enhance their own work structure and forwarded recommendations to the board of directors.
Ceridian found that an efficient stress management process is one which must forbid stressors even before they have a negative effect on employee performance and health levels.
Further, to keep employee morale high and to make them more binding to the organisation, CO has implemented the following welfare schemes and employee benefits.
CO is employing an “associate performing administration procedure “that stresses fulfilling business targets while making sure compliance, integrity and health business management organising capabilities. CO has incurred $221 million by way of rewards program to its employees on reported basis and on managed basis, CO incurred about $ 709 million as of 31 December 2008. CO’s cost associated with rewards program in the year was around $183 million on a reported basis and about $602 million on a managed basis.
Details | 2008$ | 2007$ | 2006$ |
Salaries and benefits paid to Associates | 2,335,737 | 2,592,534 | 2,224,676 |
CO has paid to its associates $ 30 million by way of dividends on the equity shares held by associates during the year 2008 and 2007.
To retain employees, CO is offering an associate stock purchase plan. This plan is a compensatory scheme under SFAS 123 R. Thus, CO has recognised $ 4.3 million, $5.2 million and $ 4.8 million during 2008, 2007 and 2006 respectively. Thus an associate of CO can opt for obtaining of yet to be issued treasury or common stock of the corporate through salary deductions scheme on monthly basis with a maximum of fifteen percent and with a minimum of one percent of their base pay payable on monthly basis.
CO is maintaining an “internally supplemented employee stock ownership plan” (ESOP) in which major all erstwhile employees of Hiberrnia, which was acquired by it earlier has participated. In tune with the merger agreement entered with Hiberrnia, the assets of ESOP trust was reserved exclusively for the advantage of employees of Hiberrnia and its subsidiaries.
A sum of $ 4.4 million and $ 6.2 million was recorded as compensation expenses for the year 2008 and 2007 respectively by CO.
CO subsidises a “contributory Associate Savings Plan “in which major full -time, permanent and part-time employees are entitled to take part. CO offers contributions to each entitled associate’s payment by equalling a share of contribution by an associate and also some discretionary contribution based on some metrics. Thus, CO has contributed to this scheme totalled to $ 110 m, $74 m and $71 m during the year 2008, 2007 and 2006 respectively.
During the middle of 2007, CO has announced wide efforts to minimise expenses and to enhance cost position of the company. Due to continued economic deterioration, CO has expected to incur about $30 million for the severance benefits to employees who have been laid off. Employee termination benefits paid both the executives and associates was $ 86 million and $ 67 million for the year 2008 and 2007 respectively. (Form 10-k 2009:125).
CO is extending stock option scheme to its senior management employees. Further, it also offers annual cash incentives, Senior Executive Retirement Program and annual option grant.
CO excellent pay structures contributed to the low employee turnover rates. As we have already seen through its amenity centre, it offers recreational facilities like fitness centre, basket ball court, a subsidised food court, a generous employee retirement scheme and an employee share purchase scheme. Though, CO is paying an average salary, the total compensation package for its employee falls in the top 10% in the industry. CO is also paying a bonus scheme which is directly linked to the individual’s performance.
In the initial period, the attrition level was around 40%. Later, it was brought down to the level of 10% which is the average in the industry. In the study conducted by the HR department of CO, it was revealed that amenities was in fact reduced the chances for an average worker leaving the company by 1.07%. Taking into the cost estimation of attrition, the employee turnover savings caused by amenities centre had in fact offered a saving of $ 530,000 or $ 200 savings per associates. As of December 2008, CO employee’s strength was around 25,800. Hence, as of December 2008, CO was able to save $516,000 in employee attrition.
Further, the associates who utilised the amenities centre availed less sick leave and family care time which resulted in an annual savings of $ 579,000 or $230 per associate.
Impact of reduced attrition.
Attendance reduction | Savings per year | Savings per Associates | |
Internet Cafe | 0.40% | $200,000 | $80 |
Fitness Centre | 0.40% | $200,000 | $80 |
Contribution to internet café and fitness centre | 0.97% | $478,000 | $192 |
Learning Centre | 0.11% | $54,000 | $22 |
Total Yearly Impact | $532,000 | $213 |
Impact of Enhanced Attendance on leave used.
Savings per annum | Savings per Associate | |
Sick time usage | $538,000 | $ 215 |
Family Care days | $ 40,000 | $ 16 |
Total year impact | $ 579,000 | $233 |
Before opening of the amenities centre, associates had been abusing the attendance program which resulted in sickness absenteeism and this was totally reduced when amenities centre was opened.
Effect of improved attendance on productivity.
Savings per annum | Savings per Associate | |
Sick time usage | $86,000 | $ 26 |
Family Care days | $ 16,000 | $ 46 |
Total year impact | $ 182,000 | $73 |
The research by HR department of CO also found that when the amenities centre is ‘apt sized’ for the population to reap maximum advantages of the amenities centre, the yearly net benefit would be around $ 107,000.
The research also clearly establishes that amenities centre had larger effect in transforming the culture than any single amenity.
To retain employees, CO is offering the best training and development schemes to its employees. It has won for the second consecutive year “Training Top 100 awards” of the Training magazine for one of the best companies in USA. It also pledged its commitment to employee volunteer programs that cater strategic business aims and redresses serious social issues.
One of the strategies perused by CO in employee recruitment is that it recruits workforce from varied backgrounds, work experiences, belief, and life and communication styles.
Currently companies are espousing wireless technologies in various aspects of their business. Training departments have started to employ this model to deliver training to employees. The dawn of wireless and mobile devices connotes that Internet-based functionality and applications can be delivered to PDAs, smart phones and mobile phones producing an almost unending list of hypotheses for delivering the training. (Hartley 2006)
Two distinctive translations of multi-media delivery comprise the “pod-cast” using the iPod or other digital media players and the mobile or kiosk replica which has pre-audio learning outcomes in mobile instruments that can be communicated with. Capital One is an illustration of a large business organisation that has adopted this design. They deliver Apple iPods as standard instrument for any employee admitted in a training session.
Since CO management is of the opinion that their associates may not have time during the average workday to attend to a training session, they have developed an audio based course that facilitates associates to take the training on their own timetable. “Audio learning facilitates the user to move at their own speed, and if there is material they fail to understand or want to assess, it’s as simple as just hitting the “reverse” key and listening again.” Despite of the fact that results are yet to be empirical assessed, Capital One is of the opinion that since its associates are able to augment their productivity by not neglecting their “regular” work for training, CO is “making more turnover and income with lesser associates.” Thus, portable technology like Apple iPods acts as an incentive to the associates to add more value to the job and has reduced the attrition. (Sussman 2005)
Employee turnover is a significant indicator signifying the over all health of an establishment or any industry in terms of industrial relations, wages, other welfare facilities and working conditions offered by the employee to the employee. Higher rate of employee turnover, the larger will be lack of stability in the work force, which in turn, may not be regarded to be favourable to the efficiency of the employee. To attain higher productivity of employee, it is necessary that work force remains committed over a long phase of time. Employee turnover assesses the degree of change in the work place due to new appointment (total strength of employees added to employment) or departure (severance of employment at the will of employers or workers) during a specific period of time.
To solve the employee high turnover issue, CO started an employer of preference so as to forestall the increasing attrition rate and to enhance the culture at Capital One. To obviate this difficulty, CO has come up with a new three-tire on boarding process namely “the New Leader Assimilation Program” (NLAP) with the sole aim of enabling new leaders to start returning business results within their first 3 months on the job.
Managing the stress level among the CO employees is given top priority. CO management has given the job of stress reduction to an UK based consulting agency namely Ceridian. Ceridian found that a mixture of management support and employee ownership would constitute the foundation of a thriving stress reduction process. To retain the talented employees, CO has introduced reward program, stock options, attractive retirement benefits and liberal medical insurances. In stock options, the real benefit is achieved when the stock prices climbs up since CO has crafted a company of owners.
Further, Co is offering three weeks leave in the first year of employment in Capital One and makes survey with the employees biannually mainly to understand the grievances and mentality of its employee’s.Co is also offering benefits to employees up to 9 percent as company’s contribution to their 401 (k) scheme. To retain employees, CO is offering the best training and development schemes to its employees. It has won for the second consecutive year “Training Top 100 awards” of the Training magazine for one of the best companies in USA. It also pledged its commitment to employee volunteer programs that cater strategic business aims and redresses serious social issues.
One of the strategies perused by CO in employee recruitment is that it recruits workforce from varied backgrounds, work experiences, belief, and life and communication styles. CO believes culture and people that are basis of lasting competitive benefit. CO also shun away from hierarchical corporate systems and various signoffs that hinders its efforts in achieving new things.
Further, CO witnessed a brisk growth since 1995, the company has been in the atmosphere of constant flux. Management of CO is under the impression that due to the introduction of new structures processes and performance benchmarks, employees were subject to suffer from high stress levels and hence there was a large employee turnout.
Ceridian has recommended the following stress reduction strategy. They can be classified as primary, secondary and territory.
A primary intervention search into the basic causes of stress among employees and will introduce procedures and policies to assist to eradicate them. They search into the following:
Secondary strategies are those which assist employees the best means to manage with their own personal stressors and they include the following:
Tertiary strategies are one which contrived for those employees who are already suffering from indications of stress and managers who need to help them who are under stress and pressure. These contain the following measures:
By mixing the above three strategies , Ceridian was successfully minimised the number of employees ailing from stress and also it taught employees to search for efficient means of bidding goodbye to stress and assist managers to identify and forbid probable stressors for their team.
It is to be remembered that professionals always evaluate the cash compensation offered by an employer as a basis of yardstick between ranks in competitive business organisations. It is important that cash component can be regarded as a total package with a number of constituents like cash element, non-cash fringe benefits and performance or incentive based compensation. If an organisation is having low cash compensation, then to obviate attrition it should concentrate on to establish a best recruiting and retention strategy that stresses the cash value of non-cash advantages like educational assistance, vacation and retirement etc and this provides an opportunity for incentive compensation to equalise into that equation.
For certain designations in certain organisations, the nature of position either it may part-time or flexible or the nature of work either mission-focused and creative and the nature of the reporting structure either decision making or autonomous might improve the value to the employees. Co should develop for enhancing its recruitment and retention strategies by analysing its fundamental data like turnover rate, vacancy rate, employee retention strategies and contrasting its compensation to ‘market rates.’
Further, studies have proved that employee respect corporate that have family-friendly values. One study reveals that a company preserved about $ 70 million per annum due to low turnover which is due to their perquisites like health care facilities, on-site subsidised child care centres, a swimming pool and a fitness centre. Corporate that creates a family-friendly work atmosphere which helped them for retention of employees. Some studies reveal that there will be high employee turnover if there is high burnout and high stress which may result from an inability to cope with both the professional and personal life.
For instance, to attract women with children to job market, an employer has to offer many family support schemes. One of the ways to assist employees to have balance over their family needs and work is by offering either flexible or part-time work.
Thus , part-time or flex time employment helps to reduce high turnover and absenteeism and permit people who cannot devote their time to full-time employment due to family and professional tension. It is to be noted that about 70 percent of organisations employ part-time employees who were once employed as full-employees by the company. According to survey made by Catalyst revealed that those employees who switched from full-time to part-time employment reported in increase in morale, productivity, commitment to the company and retention. (Phillips & Connell 2002:175).
A high level of employee turnover could be happen by many factors and some of the important factors are listed below:
Capital One to retain the talented and to avoid frequent employee turnover has to learn from the fellow corporate and try to follow their footsteps in extending non-fringe benefits that will go a long way for Capital One to retain the talented with it.
For instance, the software development company namely SAS Institute of Cary, North Carolina had been adjudged as the hundred paramount companies to work for in U.S.A by the Fortune magazine. This company stands as a replica how a giving philosophy can return considerable yield a high return –on-investment. To become a best employer of choice, it is giving out the following to its employees. This not only avoids high turnover but also increases the loyalty and bond of the employees with the company.
SAS offers the following fringe benefits to its employees to motivate their morale.
Critics may name it as “tree huggery”. Some others may name it as “employee utopia”. Some may feel that SAS is spending too much to retain their key employees beyond the company’s financial acumen. For SAS, it is not a wasteful expenditure but a right kind of investment for attracting talented people to its workforce for accomplishing its business strategy.
However , SAS is not offering any stock options scheme and offers salary structure that is equivalent to its competitors offering , the company has able to achieve a turnover of 3.7 percent which is well below the 20 percent of industry average.
The Kansas City –based Hereford House restaurant also realises the generosity of giving before getting. It well aware that its experience bearers will fetch by average $1 per table than inexperienced bearers and hence it offers fringe benefits like tuition fees up to $1200 per annum per experienced bearer and insurance who has completed at least one year of service.
Some of the fringe benefits offered by the companies that have been designated as ‘Best companies to work for in America” by the Fortune’s annual list are enumerated below:
For training the employees , allocating $ 50000 per employee | St.Louis , Edward Jones |
To provide education allowances up to $ 2500 for the adopted children by employees | Delaware , Wilmington and MBNA |
Offering on-site shoe repair, dry cleaning and beautician services | Delaware, Wilmington and MBNA |
Offering of grant of $ 3000 per children per year for paying college fees | Phoenix , Finova Group |
With a free limo service , dropping employees who work late hours | New York , Goldman Sachs |
Permitting employees to avail 3 months full pay leave to take care of sick spouse, parent or child. | Columbus, Georgia and AFLAC. |
Reimbursing the medical expenses relating to laser eye surgery. | New Jersey , Whitehouse Station and Merck |
Offering the employee with limo service on their wedding day plus $ 500 and a vacation for a week | Delaware , Wilmington and MBNA |
Paying the entire premium for health insurance for employees | New York , Rochester , Wegmans Food Market |
Granting ten paid holidays for personal issues and a week off during Christmas. | Texas , Round Rock and Dell Computer |
Permitting unlimited accumulations of unavailed holidays. | San Diego , Qualcomm |
Convening free-on-site health screening camps, flu shots and mammograms. | Denver and J.D. Edwards |
Though CO is offering stock purchase plan , ESOP , retirements benefits , severance benefits and entrepreneur grant to top executives, it has to offer more liberal fringe benefits all of the above or any mixture of the above to attract more talented to its workforce and to retain the existing workforce without any attrition.
Capital One has to identify proper solutions to the stress issues faced by the Nottingham call centre employees and to apply the same to all other employees working in US and Canada if it wants to retain its talented work force with it. If uncontrolled, stress among employee may end up in high employee turnover and low employee morale.
CO on investigation realised that one of the main reasons for employee attrition was stress. It asked its employees in Nottingham in UK to maintain stress diaries. The employee diaries not only exposed the specific reasons for the stress, but also indicated a strong binding between employee turnover and stress. It took appropriate steps to push out stressors and combated employee turnover. The same principle should also be applied to its other centres in U.S.A and in Canada. (Robert et al 2006: 138).
Branham Leigh. (2001). Keeping the People who keep You in Business. New York: AMACOM.
Cumming Susan (2004). HR Networking . Chicaco: CCH Incorporated.
Hays, Scott, (1999). Capital One is Renowned for Innovative Recruiting Strategies. Workforce. Vol.78. (4) 92.
Jardine, Edith and Amig, Stacey. (2001). Managing human Capital. Behavioral Health Management .Vol.21 p22 CCH Incorporated.
Kearns Paul (2003). HR Strategy: Business Focused, Individually Centered. Butterworth-Heinemann.
Keith R, Wertz & Bryant James J (2001). Managing Workers’ Compensation. London:CRC Press.
Philips Jack J & Adele O Connell.( 2002). Managing Employee Retention: Impact, Analysis, Solutions and ROI. Butterworth: Heinemann.
Robert P, Gandossy, Tucker Elissa & Verma Nidhi. (2006 ). Workforce wake-up call. London: John Wiley and Sons.
IvyPanda. (2022, July 10). Employee Turnover and Retention Strategies. https://ivypanda.com/essays/employee-turnover-and-retention-strategies/
"Employee Turnover and Retention Strategies." IvyPanda , 10 July 2022, ivypanda.com/essays/employee-turnover-and-retention-strategies/.
IvyPanda . (2022) 'Employee Turnover and Retention Strategies'. 10 July.
IvyPanda . 2022. "Employee Turnover and Retention Strategies." July 10, 2022. https://ivypanda.com/essays/employee-turnover-and-retention-strategies/.
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By Stephen Nalley
Over my 30-year career, I have witnessed firsthand the challenges and rewards of employee retention. Retaining top talent is more than just a competitive advantage — it’s essential for sustaining growth, fostering innovation, and maintaining a positive work culture. Here, I share insights from my experience on why employee retention is critical and how to achieve it effectively.
Employee retention is the ability of an organization to keep its employees from leaving. High retention rates signal a healthy work environment, while high turnover rates can be costly and disruptive. The cost of turnover includes recruitment, training, and the lost productivity that occurs while new employees get up to speed. According to the Society for Human Resource Management (SHRM), replacing an employee can cost six to nine months of their salary.
From my experience, the following strategies are vital for retaining top talent:
For instance, at one company where I worked, we introduced a comprehensive benefits package that included not just health and retirement benefits, but also wellness programs and professional development opportunities. This significantly boosted our retention rates.
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In one of my roles, we implemented a mentorship program where senior employees mentored junior staff. This not only helped in skill development but also fostered a sense of belonging and commitment to the organization.
A positive work environment is crucial for employee satisfaction and loyalty. This includes creating a culture of respect, recognition and inclusion. Encouraging open communication, promoting work-life balance and addressing workplace conflicts promptly are essential elements of a healthy work environment.
At a previous company, we conducted regular employee satisfaction surveys and took immediate action on feedback. This proactive approach helped create a supportive and engaging workplace culture.
I remember leading a team where we held quarterly town hall meetings to discuss the company’s direction and gather employee input. This transparency and inclusion significantly boosted morale and engagement.
11 big struggles these entrepreneurs faced (and how they overcame them), the best ai headshot generators of 2024, 5. recognition and rewards.
Regularly recognizing and rewarding employees for their contributions can significantly enhance retention. This can be achieved through formal programs like Employee of the Month awards, bonuses and informal methods such as verbal praise and public acknowledgment. Recognition helps employees feel valued and appreciated, boosting morale and loyalty.
In my experience, even small gestures of appreciation, like a handwritten thank-you note, can make a big difference in how employees feel about their work and their employer.
Offering flexible work arrangements such as remote work, flexible hours and compressed workweeks can improve retention. Flexibility allows employees to better manage their work-life balance, reducing burnout and increasing job satisfaction. A study by Owl Labs found that companies offering remote work options had a 25% lower turnover rate than those that did not.
During the pandemic, my team transitioned to remote work. Not only did this ensure continuity, but it also showed our employees that we trusted them to manage their work independently, which was greatly appreciated and led to increased loyalty.
Effective leadership is crucial for employee retention. Managers should be trained to lead with empathy, provide constructive feedback and support their team’s professional growth. A good manager can inspire loyalty and motivate employees to perform at their best. Conversely, poor management is one of the top reasons employees leave their jobs.
Transparent and frequent communication helps build trust and align employees with the organization’s goals and values. Regular meetings, updates on company performance and clear communication of expectations are vital. Employees who feel informed and included are more likely to stay committed to the organization.
In my previous roles, I made it a point to hold regular team meetings and send out weekly updates. This openness helped build a strong sense of community and trust within the team.
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In my experience, exit interviews have been a goldmine of information. They have helped us identify patterns and implement changes that improved overall employee satisfaction and retention.
Employee retention is a multifaceted challenge that requires a proactive and holistic approach. By implementing competitive compensation packages, fostering a positive work environment, offering career development opportunities and recognizing employee contributions, organizations can create a loyal and motivated workforce. In the long run, these efforts will lead to a more stable, productive and successful organization.
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Return-to-office mandates hurt employee retention, productivity, survey says, survey of 4,400 us employees who are at least 18 years old..
Scharon Harding - Aug 6, 2024 4:43 pm UTC
US workers who work remotely are 27 percent more likely to look forward to doing their job, according to a survey of over 4,400 employees aged 18 and older.
The survey from Great Place to Work took place in July 2023, which was "the third year of an ongoing market study of US workplaces," according to the report entitled "Return-to-Office Mandates and the Future of Work" ( PDF ). Of the participants, 51 percent were female, 49 percent were male, and less than 1 percent were "non-binary or other gender," according to Great Place to Work. In terms of roles, half were "individual contributors," 25 percent were "frontline managers," 20 percent were mid-level managers, and 5 percent were executives. Eighty-eight percent were full-time workers versus part-time.
The survey also found that remote workers were 23 percent more likely to say they have "a psychologically and emotionally healthy workplace," 19 percent were more likely to cite "high levels of cooperation," and 18 percent were more likely to say that people avoid office politics and backstabbing.
Notably, however, survey respondents were unevenly on-site (65 percent) versus people who work remote all the time (16 percent) or sometimes (20 percent). When Ars Technica asked about this, a Great Place to Work spokesperson said that the report uses a confidence interval of 95 percent. They added: "Because of the overall size of our sample with 4,400 responses, we are still able to have statistically significant findings that illustrate the different needs of these two groups."
The report says:
One explanation for the gap between remote and on-site workers: Employees of color reported finding a reprieve from unconscious bias and code switching when working remotely. That doesn’t mean that companies must embrace fully remote work to be inclusive. Instead, great workplaces are finding ways to meet the needs of their employees and provide support to all workers regardless of where they work.
A theme of the report is highlighting the benefits of workplaces working with employees to understand their views on remote work and whether remote work options fit specific needs within the company. It's also important to consider why people want to work remotely; if it's due to factors like a toxic work environment, there are other ways to address worker concerns besides remote work, the authors said.
Earlier this year, another survey pointed to return-to-office (RTO) mandates hurting company morale. The survey of some companies on the S&P 500 list by University of Pittsburgh researchers found that RTO policies hurt employee satisfaction while failing to boost company value.
Great Place to Work's report encourages companies to ensure that workers without remote work options "find special meaning in their work." Companies should talk with in-person workers "about how their efforts are delivering on your brand mission" and hold valued in-person activities, the report said. Cisco, which the report notes doesn't have an RTO mandate, tries to lure people to the office with things like hackathons, career coaching, and team gatherings, for example.
The report also says RTO mandates can hurt employee retention:
When employees have a say in where they work, retention improves. Employees who report being able to decide where they work are more likely to stay with their company long-term.
More specifically, the report's authors concluded that employees who are allowed to choose between in-person, remote, or hybrid work are three times more likely to want to stay at their company. They also found that workers who aren't facing RTO mandates are 14 times less likely to "quit and stay."
This isn't the first survey we've seen suggesting that RTO mandates have driven workers away. In May, a study published by University of Chicago and University of Michigan researchers examining a reported 260 million résumés from People Data Labs reported that mandates requiring workers to return to the office either full or part-time led to a higher rate of employees, particularly of a senior level, leaving Apple, Microsoft, and SpaceX . (In 2022, numerous prominent Apple staff publicly resigned over RTO mandates.) A March survey of 1,504 full-time employees, including 504 HR workers, found that some firms have issued RTO mandates in the hopes of making people quit .
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Intuit quickbooks and allstate health solutions survey reveals employee benefits as key factor in job satisfaction and retention.
“With the historically low unemployment rates in the US, businesses can’t afford to lose employees in today’s competitive market,” Sellier says. “Our research shows that employees are placing higher value on health benefits when it comes to their job satisfaction, but many are finding it difficult to manage benefits costs in today’s economic climate. For that reason, maintaining competitive benefits packages at an affordable price is vital to employee retention.”
Three tips to help an employee identify who knows what and how everyone fits together.
As a manager, onboarding a new hire isn’t just about providing manuals and login information, it’s about setting the employee up to operate autonomously in their role and feel comfortable within the organization. To do this, leaders need to emphasize the importance of developing strategic relationships with colleagues across the company who can share critical knowledge, and help contextualize and speed up their learning. There are three keys ways managers can help employees engage in internal networking, and thus boost their productivity, sense of belonging, engagement, and retention: 1) Create a knowledge map that shows who knows what within the company; 2) Create a prioritized networking list of people they should meet and why; and 3) Initiate relationship building to facilitate connections for your new employee.
A standard operating procedure for onboarding is to front-load new employees with presentations and written resources , such as handbooks, e-learning modules, or manuals. These can be helpful — but only to a point. Learning new processes and navigating new environments is not just about content acquisition. Much of your organization’s important knowledge and expertise resides in people, and not all companies are tapping into this valuable resource. One study found that 20% of employees reported that their company didn’t do anything to facilitate networking between them and their coworkers.
Despite criticisms that the process is taking too long, the IRS will continue to review Employee Retention Credit (ERC) claims closely, according to IRS Commissioner Danny Werfel.
The news isn’t all bad for businesses with outstanding ERC claims.
Despite criticisms that the process is taking too long, the IRS will continue to review Employee Retention Credit (ERC) claims closely. That was the message from IRS Commissioner Danny Werfel, who signaled that the agency is comfortable with its stance on the program.
"The IRS is continuing to work denials of improper ERC claims, intensifying audits and pursuing civil and criminal investigations of potential fraud and abuse," Werfel said in a statement. He pointed to findings announced earlier this summer that confirmed concerns about an extremely high rate of improper ERC claims in the IRS' inventory.
Concerns about the potential for improper payments have caused the IRS to move "methodically and deliberately" on disallowances and payments. The IRS notes that this is an effort to "balance the needs of businesses with legitimate claims against the promoter-fueled wave of improper claims that came into the agency."
According to Werfel, in recent weeks, the IRS has sent out 28,000 disallowance letters to businesses whose claims were considered a "high risk" for being improper. The IRS estimates that these disallowances stopped up to $5 billion in improper payments from being paid out.
Previously, Werfel had noted that the IRS had organized existing claims from "high-risk" to "low-risk." He says the agency continues to do so, issuing denials to those claims that gave the agency "a clear line of sight that this was ineligible."
Addressing claims made by taxpayers and tax professionals that some of the disallowances were improper, Werfel acknowledged that there have been complaints. He suggested that those complaints comprised about 10% of the 28,000 disallowances while maintaining that there have been no complaints from the majority—90%—of businesses with disallowed claims.
While the IRS is still evaluating the results of what it characterized as "this first significant wave of disallowances," the agency claims that "early indications indicate errors are isolated."
Werfel says the IRS will remain in contact with the tax community and monitor the situation. If claims are proven to have been improperly denied, the agency will work with taxpayers to correct the situation.
"The Employee Retention Credit is one of the most complex tax provisions ever administered by the IRS, and the agency continues working hard to balance our work to protect taxpayers from improper claims while also making payments to qualifying businesses," said IRS Commissioner Danny Werfel. "It has been a time-consuming process to separate valid claims from invalid ones. During the past year, we maintained a steady cadence of both ERC approvals and disapprovals."
The news isn't all bad for businesses with outstanding ERC claims. The IRS says it has identified 50,000 valid ERC claims and is moving them into the pipeline for payment processing. The agency noted that these payments are part of a low-risk group of claims. Payments should begin in September, with additional payments going out in subsequent weeks. The IRS anticipates adding another large block of low-risk claims for processing and payment in the fall.
Early versions of the mailings omitted a paragraph highlighting the process for filing an appeal to the IRS or District Court—the agency is taking steps to correct that error. Even without that language, taxpayers have options for appealing, including filing an administrative appeal with the IRS independent Office of Appeals.
According to the IRS, those who have deliberately attempted to siphon money from the program improperly are being punished.
"Thousands of audits are underway," says the agency, and an additional 460 criminal cases have been referred to IRS-Criminal Investigation.
As of July 1, 2024, CI has initiated 460 criminal cases, with potentially fraudulent claims worth nearly $7 billion. In all, 37 investigations have resulted in federal charges, with 17 investigations resulting in convictions and nine sentences, averaging 20 months.
The ERC program was intended to assist eligible employers in keeping the lights on in their businesses. Eligible employers are those that paid qualified wages to some or all employees after March 12, 2020, and before January 1, 2022. Typically, to qualify, you must demonstrate that your business was shut down by a government order due to the pandemic during 2020 or the first three calendar quarters of 2021 or that you experienced a specific decline in gross receipts during the eligibility periods during 2020 or the first three calendar quarters of 2021. Some businesses may also qualify as recovery startup businesses for the third or fourth quarters of 2021.
The credit is 50% of up to $10,000 in wages, meaning it can be as high as $5,000 per employee in 2020 and as high as $21,000 per employee in 2021.
(The IRS created a chart to help businesses or other organizations decide if they qualify for the ERC.)
In September of last year , citing "rising concerns about a flood of improper ERC claims," the IRS announced a moratorium on processing new ERC claims. At the time, the agency said the pause was intended to protect honest small business owners from scams.
Since then, the IRS reported that it was receiving ERC claims at a rate of more than 17,000 a week—that's still the case.
The IRS is now making a shift in the moratorium period on new claims—it will now start processing claims filed between September 14, 2023, and January 31, 2024. As with the current ERC inventory, the IRS will focus on the highest and lowest risk claims at the top and bottom end of the spectrum. This means there will be instances where the agency will start taking action on claims submitted in this period when the agency has seen a sound basis to pay or deny a refund claim.
(That timing isn't coincidental. It lines up with the proposed cut-off date in the tax deal that would have ended the ERC program and expanded the Child Tax Credit (CTC). The bill stalled in the Senate despite passing the House with broad bipartisan support. A procedural vote to advance the bill last week failed , 48-44.)
It's important to note that payments for claims may not hit accounts all at once. Businesses may receive payments for some valid tax periods—by quarter—while the IRS continues to review other periods for eligibility. ERC eligibility can vary from one tax period to another. Additionally, qualified wages may vary due to a forgiven Paycheck Protection Program (PP) loan or because an employer already claimed the maximum amount of qualified wages in an earlier tax period.
Businesses that have submitted questionable claims may want to consider a withdrawal. Under the withdrawal option, employers who have filed an ERC claim but have not received a refund can withdraw their submission and avoid future repayment, interest, and penalties.
You can participate if all of the following apply:
If you made any other changes to the adjusted employment tax return or only need to reduce your ERC claim and not withdraw it entirely, you can't use the withdrawal process—you need to amend your return. (For more information, check out "Amending a return" (Q1 and Q2) on the ERC frequently asked questions page .)
Taxpayers who received an ERC check but haven't cashed or deposited it can also use this process to withdraw the claim and return the check. The IRS will treat the claim as though the taxpayer never filed it, and no interest or penalties will apply.
To date, more than 7,300 entities have withdrawn $677 million of questionable ERC claims.
In December of 2023, the IRS announced a voluntary disclosure program (VDP) for businesses that want to pay back the money they received after filing ERC claims in error. The program closed on March 22, 2024, after the IRS received over 2,600 applications with $1.09 billion of improper claims.
As for those suspected abusive tax promoters and preparers who improperly promoted ERC claims? The IRS again confirmed that it has received hundreds of referrals and plans to continue related civil and criminal enforcement efforts to follow up.
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IR-2024-212, Aug. 15, 2024
WASHINGTON —The Internal Revenue Service announced today a limited time reopening of the Voluntary Disclosure Program to help businesses fix incorrect Employee Retention Credit claims as the agency continues compliance work.
The Employee Retention Credit (ERC) Voluntary Disclosure Program (VDP) will run through November 22 and allow businesses a chance to correct improper payments at a 15% discount and avoid future audits, penalties and interest. During the first disclosure program that ended in March, there were more than 2,600 applications from ERC recipients that disclosed $1.09 billion worth of credits.
To underscore the importance of participating in the Voluntary Disclosure Program, the IRS also announced it plans to mail up to 30,000 new letters to reverse or recapture potentially more than $1 billion in improper ERC claims. Thousands more mailings on additional questionable payments will be made in the fall.
“The limited reopening of the Voluntary Disclosure Program provides an opportunity for those with improper claims to come in ahead of IRS compliance work and get a discount on repayments,” said IRS Commissioner Danny Werfel. “This is especially important given increasing IRS compliance actions involving bad claims, many of them are the result of aggressive marketing tactics to lure unsuspecting businesses into claiming the complex credit. This provides a final window of opportunity for those misled businesses to make adjustments and avoid future compliance action by the IRS.”
“The push by promoters flooded the IRS with questionable ERC claims, which clogged our systems and slowed work,” Werfel added. “We recognize well-meaning businesses are caught up in this, and we are taking important steps to help them. This includes reopening the Voluntary Disclosure Program as well as getting more payments out to qualifying businesses.”
Last week, the IRS announced it was taking additional steps to move forward with ERC, including updates on the processing moratorium, compliance actions and upcoming payments. In recent weeks, the IRS separately sent out 28,000 disallowance letters to businesses whose pending claims showed a high risk of being incorrect. The IRS estimates that these disallowances will prevent up to $5 billion in improper payments. The IRS has also identified 50,000 valid ERC claims and is quickly moving them into the pipeline for payment processing in coming weeks. These payments are part of a low-risk group of claims.
The ERC program began as an effort to help businesses during the pandemic, but as time went on, the program increasingly became the target of aggressive marketing – and potentially predatory in some cases – well after the pandemic ended. For example, some promoter groups called the credit by another name, such as a grant, business stimulus payment or government relief besides ERC or the Employee Retention Tax Credit (ERTC) to increase claims. The IRS continues compliance work on questionable ERC claims on multiple fronts, with thousands of audits underway and 460 criminal cases initiated.
Today’s announcement features a special reopening of the ERC Voluntary Disclosure Program (VDP) through November 22 to help businesses that received questionable payments to self-correct and repay the credit they received after filing ERC claims in error. The IRS urged businesses with claims that show warning sign indicators to review eligibility requirements and talk to a trusted tax professional to see if the disclosure program is a good option for them.
As the IRS continues intensifying its compliance work involving improper ERC claims, the disclosure program protects businesses from more costly future compliance action. The second VDP offers a 15% discount for businesses repaying credits for tax periods in 2021, a slightly reduced rate from the first program’s 20% discount that ended in March.
Businesses should act soon to resolve incorrect claims and avoid potential future issues such as audits, full repayment, penalties and interest. Full details are available in IRS Announcement 2024-30 PDF , also released today, with highlights outlined in another IRS news release, IR-2024-213, IRS provides details of second Employee Retention Credit Voluntary Disclosure Program; program for improper claims open through Nov. 22 .
As part of ongoing compliance work, the IRS announced today plans to mail thousands of additional letters reversing or recapturing improperly paid ERC claims. The IRS currently anticipates this round of mailings could reach up to 30,000 letters this fall. These “clawback” notices potentially represent more than $1 billion in claims from Tax Year 2021 and some additional, later-filed Tax Year 2020 claims. These letters notify taxpayers that the IRS is reversing or recapturing their previous credit. Several thousand of the letters have been mailed, with more coming in upcoming weeks and into the fall.
The IRS notes that those who receive these recapture letters will be ineligible to participate in the Voluntary Disclosure Program for the calendar quarter the letter covers.
This is the second round of these letters. Previously, the IRS determined that more than 12,000 entities filed claims that were improper for Tax Year 2020, resulting in $572 million in assessments.
The latest letters generally involve larger claims than earlier letters regarding 2020 because Congress increased the maximum ERC in 2021. Congress increased the maximum ERC from $5,000 per employee per year in 2020 to $7,000 per employee for each quarter of the year in 2021.
When the IRS identifies an employer that has received excessive or erroneous ERC, the agency will reclaim that ERC through normal tax assessment and collection procedures.
"This new round of letters serves as another incentive for businesses that believe they received an erroneous Employee Retention Credit payment to come forward and participate in the disclosure program and resolve the matter on more favorable terms," Werfel said. “The disclosure program provides a limited, unique opportunity to avoid future IRS compliance problems as well as sidestep a significant repayment fee with penalties and interest.”
The IRS also continues to urge employers with pending, unpaid ERC claims to consider a separate ERC Claim Withdrawal Program that allows them to remove a pending ERC claim – one that the IRS has not processed yet. They can withdraw the claim and pay no interest or penalty. Already, the claim withdrawal process for those with unprocessed ERC claims has led to more than 7,300 entities withdrawing $677 million.
The IRS continues analyzing ERC claims, intensifying audits and pursing promoter and criminal investigations. Beyond the disallowance letters, current initiatives results include:
COMMENTS
employee turnover negatively affects students' education success and learning opportunities (Garibay, 2015). Although organizational leaders cannot totally eradicate employee turnover, they can implement employee retention strategies to reduce employee turnover (Garibay, 2015; Sandhya & Kumar, 2014). In this qualitative case study, I
Findings from my study align with the research that access to internal coaching and. development is a strategy to improve employee retention. In addition to coaching, allowing employees to grow by expanding roles to. develop skill sets is a strategy to improve employee retention.
factors affecting employee retention, four commonly identified factors; compensation, work-. life-balance, working-environment and superior-subordinate relationship in past researches. were ...
Employee-retention strategies such as work-life balance, recognition and rewards, and growth and development influenced profitability. The results of this study indicate that employee-retention strategies such as (a) profitability effects, (b) listening with a subtheme of communication and leader-employee relations, (c) empowering employees ...
enefits for employee happiness, employee retention is predicated on work satisfaction. Employee morale is booste. by non-financial incentive in addition to money motivation, such as a raise or bonus. Organizations, on the other hand, utilize a variety of strategies to keep their employees happy and productive, includ.
This Dissertation is brought to you for free and open access by the Walden Dissertations and Doctoral Studies Collection at ScholarWorks. It has been ... Employee retention strategies should be a critical part of the organization's mission, vision, values, and policies (Cloutier, Felusiak, Hill, & Pemberton-Jones, 2015).
Sketching on the Social Exchange Theory (SET), the present study aims to investigate the direct relationship between training and development, work environment, and job satisfaction with employee retention. The contingent role of transformational leadership ...
A REVIEW OF LITERATURE ON EMPLOY EE RETENTION M.S.Kamalaveni 1, S.Ramesh2, T.Vetrivel3 1 Assistant Professor, Department of management Studies, Sona College of Technology, Salem 2 Professor ...
t only important just to reduce the turnover costs or the cost incurred by a company to recruit and train. But the need of retaining employees is more important to prevent employees from getting poached. High turnover rates results to high costs of hiring which includes hundreds of thousands of dollars to the company's expenses (Letchmiah & Thomas, 2017). Employee retention involves a ...
compensation plans in retaining employees. Hughes and Rog (200 8) underscore the centrality. of talent management as a strategic imperative for enhancing employee recruitment, retention, and ...
The effect of employee retention strategies on employee performance: The case of Eagle Africa Insurance Brokers Limited (Masters dissertation, United States International University-Africa).
A Dissertation submitted in partial fulfilment for the MA in Human Resource Management ... percentage of total workforce numbers" and that "employee retention relates to the extent to which an employer retains its employees and may be measured as the proportion of employees
In the today's competitive environment, employee retention is a challenge faced by many industries. This work aims to identify the factors that influence employee retention. This is done using employees' feedback and various computational techniques. A survey is conducted within multiple sectors to collect data. The questionnaire is divided into two parts: the first part includes ...
Abstract This study determines the relationship between types of employee participation (delegative, consultative, worker director, and worker union) on employee retention and the moderation of employee compensation in this relationship. The authors analyzed four types of employee participation, employee retention, and compensation in two major sectors of Pakistan ( n = 1,054): service ( n ...
Shodhganga : a reservoir of Indian theses @ INFLIBNET The Shodhganga@INFLIBNET Centre provides a platform for research students to deposit their Ph.D. theses and make it available to the entire scholarly community in open access.
This Dissertation is brought to you for free and open access by the Walden Dissertations and Doctoral Studies ... change include increasing employee retention that could lead to increased employment, which may improve the prosperity of employees and the local community.
List of dissertations / theses on the topic 'Employee retention'. Scholarly publications with full text pdf download. Related research topic ideas.
The study concluded that having proper retention strategy is important to retain employees thus there was a clear justification that employee retention strategies influences performance of Kenya Power and Lighting Company Limited.
Literature Review. Employee retention is the method of deliberate and conscious attempts to preserve the quality individuals who contribute more to the company. It is the stimulus strategies employed by most successful companies to check the drain on the company revenues caused by excessive employee turnover.
Employee retention is the ability of an organization to keep its employees from leaving. High retention rates signal a healthy work environment, while high turnover rates can be costly and disruptive.
Abstract Employee Retention is a challenging concern of the organization. This study stressed on Employee Retention strategies. Employees are the assets of the organization.
US workers who work remotely are 27 percent more likely to look forward to doing their job, according to a survey of over 4,400 employees aged 18 and older. The survey from Great Place to Work ...
A new survey conducted by Intuit QuickBooks, in collaboration with Allstate Health Solutions, underscores the significant impact that employee benefits packages have on workforce productivity, satisfaction, and retention across small and large businesses.
As a manager, onboarding a new hire isn't just about providing manuals and login information, it's about setting the employee up to operate autonomously in their role and feel comfortable ...
Employee retention has a direct and indirect impact on business growth and sustainability. Voluntary employee turnover incurs recruitment and training costs for
IRS Says It Has Stopped Nearly $5 Billion In Bogus Employee Retention Credit Claims In Recent Weeks. Despite criticisms that the process is taking too long, the IRS will continue to review ...
Frequently asked questions about the second Employee Retention Credit Voluntary Disclosure Program. The second Employee Retention Credit Voluntary Disclosure Program (ERC-VDP) lets employers pay back ineligible Employee Retention Credits at a discounted rate.
IR-2024-213, Aug. 15, 2024 — The Internal Revenue Service urged businesses that have received Employee Retention Credit payments to recheck eligibility requirements and consider the second Employee Retention Credit (ERC) Voluntary Disclosure Program (VDP) to resolve incorrect claims without penalties or interest.
IR-2024-212, Aug. 15, 2024 —The Internal Revenue Service announced today a limited time reopening of the Voluntary Disclosure Program to help businesses fix incorrect Employee Retention Credit claims as the agency continues compliance work.
This Dissertation is brought to you for free and open access by the Walden Dissertations and Doctoral Studies Collection at ScholarWorks. It has been ... Effective Strategies to Increase Employee Retention in Higher Education Institutions by Atiya Bottom Towns MS, Webster University, 2014