customer service summary in resume

Customer Service Resume Summary Examples

Customer Service Resume Summary Example #1

I have 15 years of customer service experience. I am conscientious, hardworking, great in a team or as an outgoing individual and always ready for a challenge.

Customer Service Resume Summary Example #2

A self-motivated, analytical and ambitious team player having extensive experience in process improvement, performance management, sales, and customer service in the Banking and Retail Industry.

Customer Service Resume Summary Example #3

Skilled and dedicated with experience in coordinating, planning, and supporting daily operational and administrative functions. Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages. Highly competent who can be trusted with even the most confidential projects. Excel in turning disorganized environments into smooth-running operations and overhauling administrative processes to improve accuracy and efficiency.

Customer Service Resume Summary Example #4

Providing outstanding customer service skills, problem solving and well organized. Looking for a fast paced work environment, with many opportunities to improve customer satisfaction.

Customer Service Resume Summary Example #5

Dedicated Customer Service Representative backed with more than 5 years experience in customer relations. Motivated to maintain customer satisfaction and to contribute to the success of the organization. Proven ability to establish rapport with clients and exceed targets on the production floor.

Customer Service Resume Summary Example #6

I have extensive customer service and technical support experience in a call center for 4 years. To pursue a highly rewarding career, seeking a role in a challenging and healthy work environment where I can utilize my skills and knowledge efficiently for organizational growth.

Customer Service Resume Summary Example #7

A Customer Service Assistant with years of experience in a fast-paced corporate environment combining award-winning customer service with the ability to prioritize heavy workload on a daily basis.

Customer Service Resume Summary Example #8

Demonstrate professionalism, punctuality, and loyalty while utilizing my service mindedness to support both colleagues & clients/guests. Possessing the ability to multi-task and prioritize a complex workload under time constraints.

Customer Service Resume Summary Example #9

Excellent interpersonal and communication skills, both verbal and written. An ability to handle highly confidential material on a regular basis. Flexible and able to learn with ease any personalized computer program/all other equipment, and rules/regulations a new work environment may have.

Customer Service Resume Summary Example #10

To work for a progressive firm in a motivating and challenging environment that provides opportunities to grow and utilize my potential, and to achieve the organisationʼs goal while achieving my own. Strong stakeholder management, negotiation skills and problem solving attitude aids in achieving targets and fostering long-term customer relationships.

Customer Service Resume Summary Example #11

Hamza is someone who is able to consistently deliver a high level of performance in any job role; He has the ability to understand a customer's needs & wants and start directly to create satisfactory solutions.

Customer Service Resume Summary Example #12

A polite, enthusiastic and compassionate Customer Service Officer with over four years of experience in providing exemplary customer support in a busy environment.

Customer Service Resume Summary Example #13

A seasoned team player and high-capacity problem solver with a solid track record in customer service, providing solutions to customers and preparation of accurate documentation.

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• Resume Examples
• Customer Service Resume Examples & Skills for 2024

Customer Service Resume Examples & Skills for 2024

Our customers have been hired by:

You may have the acumen of a seasoned pro and the patience of a chopping block, but if your customer service resume offers no evidence of your skills… 

…guess what the recruiter’s response time is going to be? Yup, infinity. Worried? Don’t be. I'm about to teach you how to make a kick-ass customer service resume that will make your phone ring like crazy.

This guide will show you:

• Customer service resume examples better than 9 out of 10 others.
• How to write a customer service resume that will land you more interviews.
• Tips and examples of how to put achievements on a customer service representative resume.
• How to describe your experience on a resume for a customer service rep to get any job you want.

Want to save time and have your resume ready in 5 minutes? Try our resume builder. It’s fast and easy to use. Plus, you’ll get ready-made content to add with one click. See 20+ resume templates and create your resume here .

Create your resume now

Sample resume made with our builder— See more resume examples here .

Looking for other retail and customer service resume examples? We’ve got you covered:

• Customer Service Manager Resume
• Customer Service Associate Resume
• Sales Representative Resume
• Sales Associate Resume
• Retail Resume
• Retail Sales Associate Resume
• Retail Manager Resume
• Relationship Manager Resume
• Call Center Supervisor Resume
• Good Resume Example for Any Job (Free)

Customer Service Resume Example

Ervin Spaulding

Customer Service Representative

440-594-5070

[email protected]

linkedin.com/in/ervin.spaulding

Engaging and patient customer service professional with 12+ years of experience responding to all types of customer inquiries. Eager to join ExxCom to grow customer loyalty and maintain the highest level of customer service. In previous roles, maintained a customer retention rate 45% above the company average and received 99% positive customer survey results.

Customer Service Manager

DaStuff, Los Angeles, CA

January 2018–May 2023

Key Qualifications & Responsibilities:

• Boosted new customer NPS scores by 10%.
• Maintained a customer retention rate 40% above the company average.
• Prepared monthly reports on customer satisfaction (scores 90–98% consistently).

Key Achievement: 

• Helped resolve a recurring product complaint by analyzing reports and identifying a major process bottleneck, which led to a 70% reduction in tickets for this specific issue.

Produx, Los Angeles, CA

December 2011–December 2017

• Answered product and service questions and offered information on related products and services. 
• Maintained a customer account information database (incl. canceling and updating customer accounts.)
• Placed and canceled an average of 200+ orders weekly from customers, distributors, and agents.
• Received Associate of the Month Award 3 times.

Bachelor of Arts in Teaching

Middlesex Community College, Bedford, MA

September 2009–June 2012

• Jira Service Desk
• Oral & written communication
• Building customer loyalty 
• Troubleshooting
• Analytical skills
• Time management 

Certifications

• Certified Customer Experience Professional (CCXP), Prometric, 2016
• English—Native
• German—Intermediate

Now that’s one of the best customer service resume examples I’ve seen in a long time. And here’s how to write a customer service resume step-by-step:

1. Find the Best Customer Service Resume Format

You have 7 seconds to get their attention. Because that’s how little time the recruiter will spend scanning your customer service resume, according to our HR statistics report.

Want to make a great impression? Choose the right format to bring out your best:

• Divide your resume into sections and categories . Boost the readability of your document, by sticking to this outline:
• Header (including your name, position, and contact information)
• Summary Statement or Career Objective (depending on your experience)
• Experience Section
• Education Section
• Useful Skills
• Additional Sections (certifications you received, languages you speak, interests you have, publications with your name on it etc.)
• Choose the right font for your resume . Times New Roman, Arial, and Helvetica are only some great options.
• Make sure your resume is ATS-friendly . Currently, 98% of Fortune 500 Companies use the so-called Applicant Tracking System (ATS) software to streamline their recruitment processes. It’s extremely important to do that right.
• Write simple headings. They will help the recruiter find the information they’re looking for.
• Embrace white space. It gives your resume a clean and well-organized look. Set line spacing of 1.15 and standard resume margins to an inch on each side. That’s yet another way of making your document more readable. 
• Save your resume as a PDF file to be 100% sure your application keeps its shape on all devices and operating systems
• Name your resume correctly. Include your name and the position you’re after. Add “resume” so that your recruiter won’t confuse it with your cover letter.

Done with the formatting? You’re ready to write the first section of your customer service resume.

Still fuzzy about the best format? Here’s a resume writing guide that will clear things up: Best Resume Format: Which to Choose?

2. Write About Relevant Experience on a Customer Service Resume

Imagine you had a new KPI: end the recruitment process today for the other 249 candidates who’ve applied. That is, eliminate them from the race by describing your customer service job description on a resume in a way that shows: you have it all.

Here’s the action plan for writing a sample customer service resume:

• Carefully look at the job ad for your application. Find resume keywords .
• Stick to the reverse chronological format . That’s the best way to highlight your most recent activities in which your recruiters are the most interested. However, if you’re aiming for a career-changer resume , you might want to take a peek at what the functional resume format looks like and whether it’s a better fit for your customer service resume.
• Tailor your resume to the job description . That way, you’ll show your future employer that you’re interested in working for this specific company and not just any other company on the market.
• Present your professional achievements , not responsibilities. The difference? Achievements show how well you’re able to carry out your responsibilities. They’re your responsibilities proven with numbers.
• Add up to six bullet points under each job. That breaks your accomplishments down in detail.
• Promote 2–3 top accomplishments, and list them in the Key Achievements subsection.
• Replace clichés with action verbs . That’s how your resume can stand out more among your competitors’ resumes.
• Quantify as much as possible, because your recruiter will focus on results. 

Here’s what a customer service job description for a resume could look like: 

Customer Service Resume Example—Job Description

That’s a job-winning customer service resume example. Plenty of action words and many relevant achievements, all quantifiable. But writing a customer service job description may also go terribly wrong: 

The difference is obvious. 

One particular case presents a challenge: What if you want to write an entry-level customer service resume? Hard to highlight your achievements. However, writing a customer service resume with no experience is still very much doable. 

Let me teach you one rule: never leave the experience section empty. But how? Try this strategy: 

1. Think of your previous experiences that qualify as work: internships, apprenticeships, volunteering, etc. Some transferable skills are surely ready to use on your customer service resume sample!

2. Remember the practical knowledge you’ve acquired. Perhaps you have experience in data entry? Maybe you're familiar with Zendesk? Make a list.

3. Focus on transferable and soft skills. Almost all entry-level customer service jobs require great communication and interpersonal skills , problem-solving skills , etc. 

Take some time to brainstorm, then pick the items that best fit the job description. If you need additional advice, here’s our step-by-step guide on writing a resume with no work experience .

And for now, let’s see a good example of what a no-experience customer service resume can look like in terms of achievements. 

Entry-Level Customer Service Resume Sample—Job Description

Wow! If that’s not an impressive entry-level customer service resume example, then what is? 

Do you still have questions about how you can show off your relevant experience? Here’s a guide that will help you: Work History & Experience on a Resume

3. Maximize Your Education Section on Your Customer Service Resume

If your experience is nothing short of monumental, you’ll probably get the job, even if you forget to include the education section whatsoever. But should you risk it? I advise not to. 

Before you start putting in all your high school achievements, think about how far back a resume should go : 

• List your highest degree of education if you already have a lot of customer service experience.
• List more details regarding your education, such as relevant coursework , academic achievements, and extracurricular activities , if you don’t have impressive experience.

Let’s see how to shine with your education section .

Here’s how to impress your recruiters with a great education section on your resume for customer service:

• Indicate the degree earned . Include the school name and the time frame with the graduation date
• Include your major and minors . That will give more details to your resume.
• Put all the student honors , relevant coursework, GPA, and other extracurricular activities to your resume .

Okay, now let me show you some examples.

Customer Service Resume Example—Education

You could still add credits if you didn’t finish your college degree . Just add a line: “Obtained 90 credits toward a BA in Psychology.” Haven't started college? Put your high school degree on your customer service representative resume. 

We’ve got our experience and education covered. Now let’s move on to customer service resume skills .

When making a resume in our builder, drag & drop bullet points, skills, and auto-fill the boring stuff. Spell check? Check . Start building a professional resume template here for free .

When you’re done, Zety’s resume builder will score your resume and our resume checker will tell you exactly how to make it better.

4. Choose Customer Service Skills for Your Resume

How do you increase the recruiter’s CSAT score by 200%? You show them all the customer service resume skills examples they’re looking for. And then some more.

Good news: if you’ve done your job description correctly, you’ve already included many relevant customer service skills. Now you have to reinforce that with a solid skills section.

Here’s how to include skills in your customer service resume:

• View the job ad and look for the skills section. 
• Create a master list of all your skills to identify better what future employer needs most.
• Read your experience and education section and see if you’ve got some achievements that can easily be mirrored by your skills.
• Select hard and soft skills most suitable for the job you’re after.
• Pick up to 10 ones you’re excellent at. This way, you’ll not fall victim to the so-called presenter’s paradox , i.e., dilute the value of crucial skills by adding too many. 

Listing your skills in a separate section on your customer service representative resume will give them more prominence. But don’t go overboard!

So what are some great skills for a resume for a customer service representative? Depending on the role, your customer service representative resume may benefit from breaking down the skills into categories, like so:

Customer Service Resume—Skills Examples

Soft skills : 

• Detail-oriented
• Customer experience improvement 
• Positive attitude
• Bilingual customer support
• Time management
• Interpersonal skills
• Complaint resolution
• Communication skills
• Problem-solving skills
• Cross-selling / Up-selling
• Service-based selling / Telesales

Hard skills :

• MS Excel Skills
• Microsoft Office Skills
• MS PowerPoint
• Product Knowledge

Keep in mind that we’ve added many just to give you ideas—you should pick just the most relevant ones. 

Okay, now let’s take a look at what it can look like on a resume:

Customer Service Skills (Resume Example)

Skills: 

• Oral communication
• Written communication
• Problem-solving
• Computer skills
• Customer needs recognition
• Listening skills
• Organizational skills
• Time management skills 

Still got some impressive things you want to impress your recruiter with? Definitely! Let’s see how to do it right!

Still wondering about the best skills for your customer service representative resume? Here’s a guide that you need: 99 Essential Skills for a Resume

5. Make Good Use of Additional Sections

And one more thing: don’t forget to list some extra credentials that can prove essential to your job. Here are some additional sections you might add to your business analyst resume to boost your chances of landing an interview:

• Certifications and licenses related to customer service can easily prove you’ve got the necessary skills and knowledge.
• Publications on a resume show you’re not only a pro but an authority figure for other people in your industry.
• Conferences you spoke at show you’re an authority. Conferences you attended show you want to keep learning new things.
• Languages on a resume are more than welcome for any customer service representative, as they allow you to communicate interculturally.
• Volunteering experience proves you're a great culture fit.

Put them in separate sections, like here:

Sample Customer Service Resume: Certifications

For more ideas on utilizing these sections, read our guide: Advance the Additional Information on Your Resume

6. Create Your Best Customer Service Resume Summary or Objective 

Your opening statement is like the first ticket on a given day—it sets the tone. The customer service summary for a resume has to be smashing. Here’s how you write a great one:

1. Start with your strongest traits .

2. Show how much experience you have.

3. Say why you want to join the company.

4. Mention what you can offer.

5. Include your biggest achievement(s).

6. Put numbers wherever you can, because numbers speak louder than words.

Take a look at this set of examples: 

Customer Service Resume Summary—Examples

The difference between these two resume summary examples is striking! While the first one follows the surefire formula from above, the other one… just doesn’t say much. 

By the way, if you’re an entry-level candidate without a lot of experience, note the difference:

• A resume summary is a brief overview of your existing relevant professional experience and key achievements. It’s perfect for candidates with a background in customer service.
• A resume objective highlights your transferable skills and career goals, explaining why you’re a potentially good fit. An opening statement of this kind works best for candidates with limited work experience.

So, if you’ve decided you need a customer service resume objective , approach it this way:

• Start your customer service objective with a great word to describe yourself .
• Briefly summarize your education and academic achievements (like a high GPA.)
• Refer to the employer by name, and specify how you can help and what you can offer.
• Mention previous work or volunteering experience, internships, etc.

Here’s how to do it:

Objective on a Resume for Customer Service—Examples

These two resume examples for customer service differ substantially. The first candidate markets themselves like a pro. The wrong example reads like a generic description copy-pasted from a random website. Not to mention, it’s all about taking, not giving.

Pro Tip: Great news! There’s a simple formula to use when you’re writing a resume summary or a resume introduction. It goes like this: Adjective + Job Title + Years of Experience + Achievements + Skills + What You Want to Do for the Employer 

7. Attach a Cover Letter to Your Customer Service Resume

Does the idea of writing a cover letter feel like working with a rotary dial phone and an abacus? Outdated much? 

It shouldn’t, as cover letters still matter . A well-written cover letter: 

• Proves your communication skills and dedication to get the job.
• Gives you a chance for you to fill in all the blank spots on your customer service representative resume (e.g., career gaps ).

To nail your customer service cover letter , make sure to:

• Format your cover letter properly, so it’s consistent with your resume.
• Address your cover letter by using the recruiter’s name.
• Begin your cover letter strong and try to grab readers’ attention from the top. Just like you do on the call with your customer!
• Keep it shorter than 400 words, to keep the ideal length of your cover letter .
• End your cover letter with a great accomplishment and offer a precise date and time for an interview.

You’ve got your resume AND your cover letter ready. You’re all set. The only thing to do now is to get ready for an interview .

If you’re feeling a little short of ideas, this comprehensive guide will surely help you out: How to Write a Perfect Cover Letter in 8 Simple Steps

Plus, a great cover letter that matches your resume will give you an advantage over other candidates. You can write it in our cover letter builder here.  Here's what it may look like:

See more cover letter templates and start writing.

Key Takeaway

Writing a customer service resume is something more than dumping all your skills into a good-looking resume template. To make a job-winning customer service representative resume:

1. Choose an elegant format for your customer service resume.

2. Start with a snappy resume objective or summary.

3. Create a compelling job description.

4. Attach a customer service resume cover letter to show your prospective employer what you’ve got to offer.

Good luck with your interview!

Are you writing a call center customer service resume? Or perhaps you’re a seasoned CS professional eager to help the rookies out? I’d love to hear from you! Leave your comment below and I'll get back to you!

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3 Examples: How to Write a Customer Service Resume Summary

By Status.net Editorial Team on November 15, 2023 — 7 minutes to read

A customer service resume summary is a brief overview of your skills, experience, and strengths in the field. This section helps potential employers quickly grasp your abilities and determine if you’re a good fit for their organization.

Key Components of a Great Customer Service Resume Summary

Start with your title.

Choose a title that accurately represents your professional background in customer service. Some common titles include Customer Service Representative, Call Center Agent, or Front Desk Associate. Your title sets the tone for the rest of your summary, so be concise and clear.

Mention Your Experience

In your first sentence, talk about how many years you have been in the field and the types of industries or companies you have worked for. This will help establish your credibility and show prospective employers that you have experience in their specific industry.

For example, “With over 5 years of customer service experience in the retail and hospitality industries…”

Assert Your Skills

Highlight the most relevant skills for the customer service job you’re pursuing. Focus on a few key hard and soft skills, such as communication, problem-solving, and detail-oriented. Make sure to use specific examples or scenarios where you have demonstrated these skills.

For example, you could write, “Possess strong communication skills, proven through resolving customer complaints and helping callers find the right products and services.”

State Your Achievements

Finally, share some notable accomplishments from your customer service career. Use quantifiable data when possible to show the impact you have made in your previous roles. This could involve mentioning how you improved customer satisfaction ratings or handled a high volume of customer inquiries daily.

For example, “Increased client satisfaction by 20% in a previous call center position and consistently met performance metrics for handling 80+ calls per day.”

How to Write a Customer Service Resume Summary

To create an effective summary, follow these tips:

• First, highlight your most relevant skills and experiences. Keep your focus on customer service-related positions and tasks. You can mention soft skills such as active listening, empathetic problem solving, and clear communication alongside technical skills such as proficiency in customer relationship management software or specific company tools. For example: “ Seasoned customer service professional with 5 years of experience working in fast-paced call centers. Expertise in resolving complex customer issues, utilizing CRM software, and maintaining high customer satisfaction ratings.”
• Next, emphasize your accomplishments and any quantifiable results from your previous roles. Including concrete numbers, percentages, or any measurable improvement gives a clearer picture of your past success and hint at your potential. For example: “Reduced average call handle time by 20% and consistently achieved a 95% satisfaction rating in a high-volume customer support center.”
• Don’t forget to tailor your summary to the specific job you’re applying for. Carefully read the job description and identify the most important requirements. Adapt your resume summary to showcase how your skills and experiences align with these key points. For example, if a job posting mentions the need for strong teamwork skills, you might add: “ Collaborative customer service expert with a talent for building relationships and fostering teamwork.”

Practical Examples of a Customer Service Resume Summary

When crafting a solid resume summary, focus on your achievements and skills that make you the perfect fit for a customer service role:

Friendly and empathetic customer service professional with 5 years of experience in high-volume retail settings. Proven track record in resolving customer complaints and increasing customer satisfaction rates by 20%. Strong multitasking and problem-solving skills, able to maintain a positive attitude under pressure.

Highly organized customer service specialist with a background in administrative support and 3 years of experience in a fast-paced call center. Proficient in CRM software, data entry, and providing timely responses to customer inquiries. Consistently recognized for excellent phone etiquette and dedication to customer satisfaction.

Energetic customer service representative with extensive experience in hospitality and tourism industries. Known for exceptional communication skills, handling difficult situations calmly, and swiftly resolving issues to enhance the guest experience. Bilingual in English and Spanish, effectively bridging the language gap for international customers.

Carefully tailor your customer service resume summary to the job description and highlight your most relevant qualifications. Using strong action words like “managed,” “assisted,” “coordinated,” or “improved” can give your resume an extra boost.

To make your resume stand out even more, consider adding a few numbers to showcase your achievements. For example, mention how you increased customer satisfaction ratings, reduced wait times, or helped the company generate more revenue.

Adjust your resume summary as needed when applying to different positions or industries, emphasizing the skills and achievements that best match the role you’re seeking. The more specific and tailored your resume summary is, the better your chances of catching the eye of a hiring manager.

Template for a Customer Service Resume Summary

1. Start with an adjective that describes you. Use a positive and descriptive term, such as “friendly” or “efficient.”

2. Mention your years of experience in customer service. If you have a substantial work history, specify the number of years. For example, “5 years of experience.”

3. Highlight your expertise or specialization. If you have an area of expertise within customer service, be sure to include it. For instance, “specializing in technical support” or “expert in retail customer care.”

4. Showcase relevant accomplishments or skills. Pick one or two notable achievements from your career that demonstrate your ability to excel in customer service. For instance, “resolved 95% of customer concerns within 24 hours.”

5. End with a targeted goal. Clearly state what you aim to achieve in your next role. For example, “seeking to provide exceptional support and grow with a fast-paced company.”

Putting it all together, your customer service resume summary might look something like this:

Friendly customer service professional with 5 years of experience specializing in technical support. Resolved 95% of customer concerns within 24 hours. Seeking to provide exceptional support and grow with a fast-paced company.

Now, it’s time to customize the template for your situation. Be true to your strengths and accomplishments, and tweak it to meet the specific requirements of the job you’re applying for. A well-written, tailored resume summary can be a powerful tool in landing that perfect customer service position!

Tips for Writing a High-Impact Summary

Use powerful words.

Choose strong action verbs to demonstrate your customer service skills. Instead of saying “worked with customers,” use “assisted,” “helped,” or “collaborated.” To show problem-solving abilities, use words like “resolved” or “troubleshooted.” This choice of words will create an impressive summary that grabs the reader’s attention.

Keep It Concise

Your summary should be brief and to the point. Aim for 3-4 lines that quickly highlight your most relevant skills and experiences. Avoid lengthy explanations, and instead focus on showcasing key customer service skills, such as communication, problem-solving, empathy, and multitasking.

Tailor It to the Job Description

Customize your resume summary by incorporating keywords and phrases from the job posting. Align your qualifications with the specific role you’re applying for to show that you are the perfect fit. For example, if the job description emphasizes the need for a friendly and patient demeanor, use those exact words in your resume summary. This will make your resume stand out to hiring managers and show that you understand the unique requirements of the position.

Frequently Asked Questions

What are the key elements to include in a customer service resume summary.

When writing a customer service resume summary, focus on showcasing your skills, experience, and achievements. Key elements to include are your experience in customer support, communication skills, problem-solving abilities, and knowledge of customer service tools and technologies. You should also mention any quantifiable results, such as improved customer satisfaction ratings or reduced response times.

Can you provide some examples of effective customer service resume headlines?

• “Experienced customer service professional with a track record of achieving customer satisfaction.”
• “Customer service expert with exceptional communication skills and proven success in resolving conflicts.”
• “Dedicated customer support specialist with extensive knowledge of CRM systems and call center environments.”
• “Result-driven customer service representative with a passion for creating memorable customer experiences.”

How do you showcase customer service skills without experience on a resume?

You can highlight your customer service skills without experience by focusing on transferable skills from your past jobs or volunteer work. Mention skills like active listening, empathy, and adaptability, which are essential in customer service roles. Don’t forget to include any relevant coursework, certifications, or training programs you’ve completed. Related: How to Write a Career Change Cover Letter [Examples]

What are some alternative phrases for describing customer service in a resume?

• “Client relations”
• “Customer support”
• “Customer experience”
• “Customer success”
• “Client satisfaction”

What makes for a well-written customer service resume description?

A well-written customer service resume description should clearly highlight your skills, experience, and achievements as they relate to the job you’re applying for. Make sure to use strong action verbs, such as “managed,” “improved,” or “resolved,” to show your impact. Quantify your accomplishments where possible by including numerical data, percentages, or other specific indicators of your success.

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How to Write a Customer Service Resume Summary (Examples Included)

Mike Simpson 0 Comments

By Mike Simpson

Do you know what the key to landing a new customer service job is? It’s making sure that your resume stands out from the pack.

Because, if your application doesn’t catch the hiring manager’s eye, you won’t move forward in the hiring process. It won’t matter if you have the customer service interview questions down pat, because you won’t have a chance to answer them.

Yes, that may sound a bit harsh, but there’s no need to panic. By creating a stellar customer service resume summary, you can highlight why you’re an exceptional candidate. You’ll be putting what makes you shine front and center, increasing the odds that the hiring manager will take notice.

So, whether you are applying to call centers , or trying to land a position with a retail giant like Walmart , Costco , or Home Depot , it’s vital to make your customer service resume summary outstanding. Don’t know where to begin? Don’t sweat it. We’ve got you covered.

What Is a Resume Summary?

Alright, before you talk about how you should write your resume summary , let’s talk about what one is. First, it’s different than a resume objective , which is a statement that you use to outline your career goals while highlighting certain capabilities. Those are best for people who are new to the workforce, transitioning into a new field, or lack applicable experience.

If you’ve worked in customer service roles before, your best bet is to go with a resume summary. This is a statement that sits at the top of your resume, showcasing the expertise you bring to the table. You are putting your most in-demand skills and experience on full display, ensuring the hiring manager doesn’t miss any of it.

But, wait, why do you need a customer service resume summary if all of that information is, well, in your resume? Doesn’t that make it redundant?

Technically, you’re right. You are rehashing some details that are already in your resume. The thing is, hiring managers are normally screening dozens (if not hundreds) of candidates. They aren’t reading your entire resume; they are skimming it, at best.

With a resume summary, you’re making sure that, at a glance, the hiring manager discovers the most critical details. You are making the process easier for them and increasing your odds of landing in the “to interview pile.” That’s why it’s wise to have one.

What Is Unique About a Customer Service Resume Summary?

Alright, now that you’re on board with including a customer service resume summary, let’s dig a little deeper. You have to figure out exactly what you need to highlight, ensuring you can craft an ideal overview of your capabilities.

One thing you need to realize is you only have a couple of sentences, max. Brevity is your ally. It forces you to focus, ensuring you get to the point quickly, and the hiring manager stays engaged.

Want to know how customer service summaries are different from other industries? Sure thing.

One stand out difference between a customer service resume summary and one for other fields is that “customer service” isn’t just a job type; it’s a specific skill. You need to make sure the bulk of your statement focuses on the core capabilities in that niche.

Additionally, you want to draw attention to the total amount of experience you bring to the table. Adding it all up is a must, allowing you to have an impressive number that the hiring manager can’t miss.

Common Mistakes When Writing a Customer Service Resume Summary

There are several resume summary mistakes that could derail your job search. Luckily, they are pretty easy to spot, so you can avoid them as long as you know what they are.

First, let’s start with a biggie. Failing to tailor your resume, including the summary, to the role is a big no-no. You want that snippet to be an attention-grabber, so it needs to speak to that hiring manager directly. If you want to make sure you nail it, try our Tailoring Method and see if that doesn’t make it a breeze.

Second, don’t get long-winded. We mentioned that brevity is important already, but it’s critical to reiterate. A giant block of text at the top of your resume is going to hurt your chances. No one wants to read that. Keep it to no more than three lines on the page (using a reasonable font size), and you should be in decent shape.

Finally, don’t forget to label your summary. A simple header lets the hiring manager know what they are about to read. Plus, it showcases that you included an overview of your professional experience. That way, if all they can do is skim your application, they know that it is a critical section that they actually need to read.

Top 3 Tips for Writing a Customer Service Resume Summary

Writing a stand out customer service resume summary doesn’t have to be a pain in the you-know-where. If you want to tackle it with ease, here are three tips that you can put to work right away.

1. It’s All About Value

Your summary should showcase your capabilities, sure. But it should also create an outstanding value proposition. You want to show the hiring manager what they gain by choosing you, ideally in areas that are incredibly relevant to the customer service job description .

2. Be Specific, B-E Specific

Ideally, your resume summary should be brimming with details. Include individual skills and specific achievements, not general overviews.

3. Embrace Action

Action verbs are powerful. They feel energetic, making your summary more engaging. Try to work in relevant, best-fit action verbs to make sure your statement really packs a punch.

3 Customer Service Resume Summary Examples

Okay, not you know what a customer service resume summary is, and have some helpful tips for crafting your own. What? Not ready yet? Think an example or two will really help you nail it? No problem!

If you don’t know where to begin with your customer service resume summary, here are three examples that may help.

Multi-tasking, people-oriented customer service professional with 9 years of experience behind the counter. Familiar with major POS systems and set previous store record for customers served, checking out 38 customers in a single hour.

2. Call Center

Over 7 years of experience in fast-paced call center environment. Exceptional communication, problem-solving, and conflict resolution/de-escalation skills. Highly familiar with the product niche.

3. Tech Support

Personable, professional, bilingual tech support rep with 5 years of experience who is adept at taking complex concepts and making them accessible to the masses. Customer-focused and calm under pressure. Trained in diagnostics and advanced troubleshooting techniques.

Putting It All Together

In the end, having a stand out customer service resume summary can make a world of difference. It lets you showcase critical capabilities early in your application, increasing the odds that they’ll catch the hiring manager’s eye and, ultimately, land you an interview.

Make sure to use the tips above regularly, customizing your summary at every opportunity. That way, you can speak to the nuances of the position, ensuring you can move your customer service career forward with ease.

Co-Founder and CEO of TheInterviewGuys.com. Mike is a job interview and career expert and the head writer at TheInterviewGuys.com.

His advice and insights have been shared and featured by publications such as Forbes , Entrepreneur , CNBC and more as well as educational institutions such as the University of Michigan , Penn State , Northeastern and others.

Learn more about The Interview Guys on our About Us page .

About The Author

Mike simpson.

Co-Founder and CEO of TheInterviewGuys.com. Mike is a job interview and career expert and the head writer at TheInterviewGuys.com. His advice and insights have been shared and featured by publications such as Forbes , Entrepreneur , CNBC and more as well as educational institutions such as the University of Michigan , Penn State , Northeastern and others. Learn more about The Interview Guys on our About Us page .

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Customer Service Resume [2024] - Examples & Guide

Looks great, right?! Follow the steps below to create a resume that’ll have employers in a frenzy to hire you.

You’re a customer service representative.

You keep customers satisfied by providing solutions to their concerns.

But now it’s time to ease your future employer’s concerns by providing a resume that shows your value as a customer service employee.

This involves highlighting your most notable skills and experiences.

Not sure how to do this?

Well, just follow the simple steps in this guide.

• An example of a finished customer service resume that works
• How to write a customer service resume that’ll fill up your interview diary
• How to make a customer service resume stand out [with top tips & tricks]

Before we get into the details, you can check the customer service resume example at the top, created with our very own resume builder .

Looking fore more specific resume examples? Check out this list of customer service resume examples:

• Barista Resume
• Bartender Resume
• Server Resume
• Waiter Resume
• Receptionist Resume
• Cashier Resume
• Event Planner Resume
• Flight Attendant Resume
• Bar and Restaurant Manager Resume

How to Format a Customer Service Resume

Before you can serve the hiring manager, you need to organize your work station!

But what do we mean by this?

Well, just like your work station, your resume needs to be arranged in a way that doesn’t lead to confusion and delays.

Choosing the correct resume format allows the hiring manager to instantly see your most notable achievements, instead of having to hunt for them. 

The most common resume format is “ reverse-chronological ”, and it is one that we always recommend to customer service representatives. 

The following two resume formats also get our approval…

• Functional Resume – If you’ve got the natural talent to help customers, but lack the hands-on experience, this resume format is recommended. A functional resume focuses on skills, which makes it ideal for those who lack experience or who have gaps in their employment history.
• Combination Resume – Have previous experience in the customer service industry? Then you may want to use this format. Specifically, the format combines both “Functional” and “Reverse-Chronological”.

Use a Customer Service Resume Template

Right, time to fire-up your text editor and get typing!

But wait there.

Although great for creating simple files, there are better alternatives when creating a customer service resume. 

You see, text editors don’t hold its structure, which can result in layout breakages.

Want to avoid an afternoon of headache? Use a customer service resume template. You can tailor any of the following resume templates for a customer service specialist resume.

What to Include in a Customer Service Resume

The main sections in a customer service resume are:

• Work Experience
• Contact Information

To really make an impression, you can also add these optional sections:

• Awards & Certification
• Volunteer Experience

Interests & Hobbies

So those are the customer service resume sections , but what do you write for each of them? 

Let’s find out!

Want to know more about the different sections? View our guide on What to Put on a Resume .

How to Correctly Display your Contact Information

You should treat your contact section with the same care that you treat your customers.

Failure to do so could result in misspellings and wrong numbers, which makes it impossible for the recruiter to offer you an interview! 

The contact information section on your resume must include:

• Professional Title – Align this to the role you’re applying for, so “Customer Service Assistant”
• Phone Number – Check each number carefully
• Email Address – Keep your email professional ([email protected]), unlike that one from your childhood ([email protected]).
• Location – City+Country
• Optional - relevant social media
• Joe Blogs - Customer Service Assistant. 101-358-6095. [email protected]
• Joe Blogs - Customer Service Hero. 101-358-6095. [email protected]

How to Write a Customer Service Resume Summary or Objective

Establishments are always on the lookout for customer service representatives.

But this fact only makes competition more intense.

And with this in mind, we shouldn’t be surprised that recruiters spend just a few seconds on each resume.

If only there was a way to get the recruiter hooked and read through your whole resume?

Fortunately, you can this with a resume summary or objective .

As a customer service representative, you know that friendly introductions go a long way. Similarly, both resume summaries and objectives are short paragraphs that introduce your skills and experiences. 

But what is the difference between a summary and an objective?

A resume summary is a 2-4 sentence summary of your most notable restaurant experiences and achievements.

• Enthusiastic customer service representative with five years of retail experience responding to all manner of customer inquiries. Career highlights included being awarded “Employee of the Month” for 36 months out of 48 months and receiving 99% positive customer survey results at XYZ Convenience. Seeking a role at ABC Tech, where my service skills can be leveraged to achieve and maintain the highest level of customer service.

A resume objective is a 2-4 sentence snapshot of your goals and aspirations.

• Passionate and hard-working student working towards graduating with a BA in History from UT Austin. Relevant experience includes serving customers in a campus bar. Eager to become the new customer service representative role at XYZ Tech to leverage interpersonal skills for the highest quality of service.

Got relevant work experience? Use a resume summary. 

Got the skills, but can’t back it up with experience? Use a resume objective.  

How to Make Your Customer Service Work Experience Stand Out

Recruiters hate nothing more than risk.

You see, their job is on the line if they hire the wrong person.

As such, you need to prove you have what it takes, and your work experience section is the easiest way to do that

Here’s the best way for customer service representatives to structure the work experience section:

• Position name
• Company Name
• Responsibilities & Achievements

Customer Service Representative 

YXZ Convenience Store

03/2017 - 04/2021

• Achieved highest up-sell rates in both 2017 (2.8%) and 2019 (3.2%)
• Worked at the customer information desk for 10+ hour shifts
• Welcomed 1000+ customers during store opening event
• Won “Employee of the Month” three months in a row by engaging with customers in personal, yet professional manner

The key here is to showcase how valuable you were to your previous employer. Doing so will have companies competing against each other for your skills.

Instead of saying…

“Spoke to all customers”

“Won “Employee of the Month” three months in a row by engaging with customers in personal, yet professional manner”

Simply put, the first sentence states that you spoke with customers, but it doesn’t say whether you were successful in doing so.  

The second statement goes into more detail and backs-up your claims with awards.

What if You Don’t Have Any Work Experience?

Maybe you’re a student looking for their first customer service job?

Or maybe, you have experience in the field, but never in a retail environment?

Don’t worry, as there are ways to get around this.

All you need are the core job skills and a willingness to learn.

And you can showcase this with related job experience or school projects. 

For example, if you’ve ever worked as a cashier, you can talk about any crossover skills and experiences. Just like a customer service representative, you were friendly, dealt with customers concerns, and operated a POS/computer. 

Use Action Words to Make Your Customer Service Resume POP!

Let’s image that you’re a job recruiter.

Sitting down to read the same generic resumes, one after another.

No one stands out. In fact, all resumes are blending into one.

This exercise highlights the importance of making your resume different from the other applicants. 

One of the best ways to do this is to use power words :

How to Correctly List your Education

After showcasing your experiences, you should delve into your education to date. 

There’s no magic tricks with this section, just enter your education history in this format:

• Degree Type & Major
• University/School Name
• Years Studied
• GPA, Honours, Courses, and anything else you might want to add

High School Diploma

Lynbrook High School, California

Graduated 2018

Still concerned about your education section?

The answers below may help you:

What if I haven’t finished my current education yet?

• No problem. Just mention your education to date

Should I include my high school education?

• It’s recommended to only include your highest form of education. If that’s your high school diploma, then list it

What do I put first, my education or experience?

• For a bartender role, your experiences always come first 

Need more advice? Check out our guide on how to list education on a resume .

Top 10 Skills for a Customer Service Resume

Whether you’re skilled enough to multi-task while on the phone or operate POS systems with ease, the recruiter is waiting to find out. 

However… to keep your resume to one page, you can’t list every skill you own.

So, which skills don’t make the cut?

It comes down to looking at the job description to identify what the company wants from their new customer service representative. 

Will the specific skill be beneficial to the company?

If so, list it!

For some inspiration, here are some of the best customer service resume skills:

Hard Skills for Customer Service Professionals:

• Computer Skills
• Mathematical Skills
• Product Knowledge
• Point of Sale (POS) Systems

Soft Skills for Customer Service Professionals:

• Personable and friendly 
• Endurance (long hours)
• Conflict resolution 
• Time management 
• Team player
• The hiring manager will typically ask interviewees for examples of when they have shown the skill listed. As such, only include skills that you actually posses.

Here’s a more comprehensive list of 100+ must-have skills this year .

What Else Can You Include?

Ask yourself one question..

Is your resume the BEST it can be?

Although we have completed every essential resume section, we have to do everything it takes to win that interview.

Adding the following sections could be the deciding factor in whether you’re interviewed for the customer service representative role or not.

Awards & Certifications

Have you ever won an employee of the year (or month) award?

Have you completed any additional courses to expand your knowledge?

Whether it’s an award or certification, make space for this section if you have something that you’re proud of.

Here are some quick example:

• Employee of the Year 2019 – XYZ Convenience 
• Learning How to Learn – Coursera Certificate

Applying to an establishment in China Town?

Then being fluent in Mandarin is a good way to shortcut your resume to the top of the pile.

Whether the job description requires it or not, being able to speak multiple languages is impressive – and no one can argue with that!

Rank the languages by proficiency:

• Intermediate

Now, you may be wondering, “how does my love of animals affect my customer service skills?”

Well, it doesn’t.

But employers want customer service representatives who will fit in with the rest of the staff.

Your hobbies allow the hiring manager to see behind your qualifications and learn more about who you REALLY are.

Here’s which hobbies & interests you may want to mention.

Include a Cover Letter with Your Resume

As a customer service representative, you need to leave a positive impression.

Your application is no different.

And the best way to leave an unforgettable impression is to write a convincing cover letter.

You see, resumes give the vital information, but nothing speaks to a recruiter like a cover letter that delves deeper into who you are and why you want the job.

Here’s how to create a structure that works.

You should complete the following sections:

Personal Contact Information

Include your full name, profession, phone number, email, and address 

Hiring Manager’s Contact Information

Include their full name, position, location, email

Opening Paragraph

To hook the hiring manager, the start of your resume needs to pack a punch. Use concise language to mention:

• The position you’re applying for
• Your experience summary and best achievement to date

Once you’ve sparked the hiring manager’s interest, you can delve further into the following specifics:

• Why you chose this specific establishment
• What you know about the establishment’s culture
• How your skills will be beneficial to the establishment
• If you have worked in similar industries or positions before

Closing Paragraph

Avoid ending the conversation abruptly, you should:

• Conclude the main points of your letter
• Thank the hiring manager for their time and the opportunity
• End with a call to action. This is a good way to continue the conversation further. A simple “At your earliest opportunity, I’d love to discuss more about how I can help XYZ with...” will work.

Formal Salutations

Although this letter shows your personal side, the letter should end professionally. Use something like, “Kind regards” or “Sincerely.”

For extra advice and inspiration, read our step-by-step guide on how to write a cover letter .

Key Takeaways

You know your customer service skills are good enough to get the job.

And if you follow the above advice, the recruiter will know that too!

Let’s conclude what we’ve learnt:

• The resume format needs to suit your specific situation. Prioritize the reverse-chronological format, and then follow the content layout tips
• Use an attention-grabbing resume summary or objective
• In your work experience section, show your value by highlighting your most relevant and best achievements, rather than day-to-day duties
• Attach a convincing cover letter for a personable application

That was a lot of information, but now you’re all set to make a Customer Service resume of your own!

Suggested Reading:

• Resume Keywords and How to Use Them
• Should You Include a Photo on Your Resume in 2024?
• The Best Strategy for Getting a Raise [+Examples]

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26 Customer Service Resume Examples for 2024

Customer Service Resume

• Customer Service Resumes by Experience
• Customer Service Resumes by Role
• Writing Your Customer Service Resume

As the face of the organization, the customer service team is instrumental in building and maintaining a business’s reputation.

To be a successful customer service professional, you must have a wide-ranging skillset—patience, empathy, critical thinking, and detailed knowledge of your company’s products or services.

With such a tall order, you shouldn’t also have to be an expert at  building a resume . Our easy  resume tips  are available at your fingertips!

We’ve analyzed countless resumes and  chosen the 26 best customer service resume samples to help you land your next job in 2024 .

Furthermore, we’ll share our recommendations and advice so you can put your best foot forward on your resume; before you know it, you’ll also be ready to tackle your  customer service cover letter !

or download as PDF

Why this resume works

• The best way to do this is by making your points concise and highly relevant to the job to which you’re applying. If you include a  resume summary , tailor it to the business to which you apply. As a rule of thumb, the more you customize and  fine-tune your resume  for each job application, the more likely you are to get an interview. 

Entry-Level Customer Service Resume

• Choose two tastefully contrasting fonts: one for your section headers, and one for your body text. 
• Leverage white space throughout your resume to give it a clean, easy-on-the-eye, professional feel.
• We suggest bold (but not garish) colors in the header and titles to draw attention.
• Say goodbye to excess white space by adding some relevant projects you’ve worked on.
• Just make sure they relate to the  customer service job description  and emphasize your most relevant skills.

Customer Service Associate Resume

• Something very impressive on a  customer service associate resume  is when you’ve gone the extra mile to be certified. Definitely include any licenses or certifications you have in a dedicated “Certifications” section.
• Our  user-friendly resume templates  and  Google Docs resume templates  allow you to quickly add a section just for certificates and licenses.
• For example, “Handled an average of 40+ customer complaints per day with a 93% customer satisfaction rate.”

Customer Service Manager Resume

• Don’t worry though! You can easily tailor it by mentioning the specific job title you’re seeking, the company’s name, and any position-specific skills you’ve learned.If these kinds of details paralyze you, take a breath; now, start off your  resume-building  adventure with one of our  free resume templates  or  Google Docs interactive resumes  that already have sections laid out for your objective.
• Though including a  resume objective  is optional, we recommend one if you’ve had a career change, are entry-level, or simply need to effectively fill a little space on your resume.
• If you choose to add it, make sure it’s unique and personalized for every application you submit. That’s right. Every single one.

Customer Service Lead Resume

• Also, a technical support specialist position might have refined your problem-solving skills and technical knowledge, essential for resolving issues beyond the first line of support. A moment or two when your leadership stance shone brightly is a welcome addition to your customer service lead resume.

Airline Customer Service Resume

• In the same line, use larger fonts to draw the hiring manager’s attention to different essential parts of your resume. For example, role titles should be in a larger font and title case format, while terms accentuating your skills, hobbies, contact information, and education should be in uppercase.

Customer Service Call Center Resume

• It’s fine even if you mention them in other unrelated job roles. Just ensure that you clearly state how your assistance helped customers in a particular scenario.
• If you run out of room in your resume, remember that a cover letter generator can help you expound quickly on the details you care about sharing.

Customer Service Bank Resume

• Even if it’s only a short stint, mention how you went beyond resolving technical issues at a desk by adding your ability to make personalized follow-ups, maintain high-data accuracy rates, and implement any customer feedback provided.

Insurance Customer Service Resume

• Remember that expertise in communication efficiency, accurate responses align well with the requirements of the role since you will be handling customers.

Client Service Manager Resume

• And if you may, add your metrics on improving customer satisfaction to further prove your potential.

Customer Service Specialist Resume

• Luckily, customer service is typically a metric-heavy role. From sales to customer reviews to retention, there’s a lot of numbers you can draw upon, such as customer satisfaction scores, how many customers you helped, and sales targets you exceeded.
• Metrics draw the eye of the resume reader and increase the length of time they’ll review your  customer service specialist resume , which increases your likelihood of getting an interview. Since a hiring manager will, on average, spend six seconds reviewing your resume, hooking their attention quickly is key.

Retail Customer Service Clerk Resume

• The structure of your  retail customer service resume  can either help or hurt the flow of the employer’s reading experience and affect whether or not you get that interview.
• We suggest you experiment with an array of  resume templates  and go for the one that zooms in on your greatest selling points.
• Sprinkle in impressive numerical metrics such as team headcounts, sales targets met, and payment processing accuracy percentages whenever possible.

Customer Success Manager Resume

• Challenge yourself to prove your impact with metrics.
• For example, how much time did you save in labor hours? How much did you increase profits for the company? Provide any details that show how quickly you could boost numbers at the next business that’s smart enough to hire you. 
• Striking a good balance between hard and soft skills is tricky, but doable—the  skills section on your resume  can emphasize the soft skills that made those impressive numbers happen in the first place.

Bilingual Customer Support Resume

• For example, you can mention the number of reward program members you signed on, the number of customers you helped per shift, the number of performance-based awards you earned, and the percentage of bilingual clients who specifically returned to you for assistance.
• Pass the automated tracking system filter by peppering your skills section with relevant keywords you’ve taken the time to mine from the  job description .
• Just be sure the keywords you glean from the job description truly match the skills you possess! Better to be a master of a few talents than have a surface knowledge of many.

Customer Service Consultant Resume

• Having trouble breaking up with the roles you had in high school? You can save old positions in a separate document, just in case. Just reassure yourself that you can discuss this expertise during an interview.
• Rather than cramming your work experience down to microscopic font size, try honing in on your most relevant work history. 
• Since you probably have plenty of experience, you may want to consider including a  resume summary , which can give a valuable overview of your skills and how they’ve driven results over the course of your lengthy (10+ years for a summary) career. 

Customer Service Agent Resume

• As long as you’re not distracting from the content of your resume, go ahead and get a little creative. 
• Do this by  organizing your resume  into distinct sections (subheadings are your friend), and use an unexpected pop of color to draw on your personality. Who said your resume has to be boring? 
• Focus on adding hard skills, like Zendesk, Salesforce, and Microsoft Word.

Customer Service Success Specialist Resume

• Hiring managers in the customer service field often have less than a minute to review your resume, so it’s important that you place the most relevant information where they’ll see it! 
• Emphasize growth in your career by ordering your work experience in a  reverse-chronological resume format , meaning that your most recent experience will be listed at the top of the page. 
• Including numbers in your work experience bullet points shows the employer that you’re great at your job! Ultimately, they’re looking for specialists who can perform the job well, and numbers prove that you can. 

Customer Service Coordinator Resume

• That’s right. Your resume doesn’t need to look computer-generated to command respect. In fact, using a sprinkle of color can demonstrate your confidence and individuality, making you an even more appealing candidate. 
• A word of caution: While more companies are valuing the individuality and flair of applicants, there are times when toned-down colors (like deep navy, slate gray, or hunter green) may be more appropriate. This can be especially true if you’re applying to a larger corporate business. Determine what’s best by investigating the  customer service job description’s  work culture.

Customer Service Advisor Resume

• Now, that doesn’t mean you need to bring the entire color wheel to your resume. Instead, focus on grabbing recruiters’ attention by using one or two colors for your section titles. You can start from scratch to find a visually-appealing color, or use a  resume template  if you’re not artistically inclined. 
• Take your resume personalization to the next step by adding a  career summary  section if you’re a total pro in the field with more than a decade of experience. Use this section for some humble bragging and tell hiring managers about your biggest accomplishments over the course of your career. Because if there’s any good time to brag, it’s on your resume, right?

Customer Service Technician Resume

• It’s surprisingly easy! Using hard numbers throughout your resume makes hiring managers slow down and read more carefully, plus using metrics supercharges your resume clout and indicates that you know your value (literally). 
• Don’t be afraid to highlight your  hobbies and interests on your resume .
• But, please, please ensure you can relate them to the job. If you’re including a super interesting hobby, a hiring manager is almost certainly going to ask you all about it. You better 1.) actually do that hobby, and 2.) be able to relate that hobby to relevant customer service tech job skills. 

Customer Service Representative Resume

• So, instead of simply adding ‘Sales’ as a skill in your customer service representative resume , use an example of where and how you used said skillset. Try, “Boosted high-end electronic sales by 34% through deep product knowledge and personalized demonstrations.”

Call Center Customer Service Resume

• Format your resume so that your most recent experience and achievements are at the top of your call center customer service resume . By doing this, you’re presenting those highlights in a way that they’re the very first thing a recruiter will probably look at.

Professional Customer Service Resume

• Let’s say you have a Certified Customer Service Professional (CCSP) certification on your professional customer service resume—it immediately lets a potential employer know you’re well-equipped and ready to provide exceptional customer service.

Customer Service Supervisor Resume

• If you know your way around a specific CRM or management software, don’t miss the opportunity to add it to your customer service supervisor resume and show an employer you’re a well-rounded candidate.

Remote Customer Service Resume

• By using a remote customer service resume template that’s clutter-free and spotlights what’s really important, you can show a recruiter what they need to see to form a positive opinion of you.

Customer Service Sales Resume

• Let’s take the poetry writing, portrait sketching, and vector illustration mentioned in this customer service sales resume . They convey that you have a knack for being creative, understanding design, and paying attention to detail—all of which will come in handy in your professional role.

Related resume guides

• Receptionist
• Sales Associate
• Front Desk Receptionist

4 Tips to Improve Your Customer Service Resume Today

Customer service resumes have gone beyond a simple list of experiences and education that prove your worth. Now, they’re as varied as the candidates themselves. Before writing a resignation letter and applying for your next job, check out BeamJobs’ list of recommendations to make your resume sound professional, look neat, and prove without a doubt that you’re the best candidate. We’ll cover:

• Customer service skills
• Formatting your customer service resume
• Quantifying your previous impact
• Customizing your resume for each job

Tip 1: Confidently choose your customer service skills

The  skills section of a resume  might be short, but it packs a punch. This is where you sell what you’re capable of and what you can do. This section is especially important for ATS to keep you in the running, so it’s crucial to pay attention to what skills you possess.

You should list both hard skills (like Microsoft Office Suite, HubSpot, or HelpDesk) and soft skills (like organization, problem-solving, and interpersonal communication). The best place to find applicable skills would be the job description itself—see what’s required for the tasks listed, and then use those tasks to steer you in the right direction.

Let’s say you run across a  customer service job description  requesting bilingual support like this:

• Answer telephone calls and emails promptly in Spanish and English
• Maintain and extend client base through positive customer interaction
• Excellent verbal and written skills in both Spanish and English
• Strong organizational and analytical skills 
• Flexible—must be able to work independently AND with a team daily

Based on the job description, it’s clear this company values a bilingual, organized individual who is an effective communicator. These skills (as long as they accurately define you) should serve as the foundation of your skills section. And a word to the wise—don’t apply for a job if you can’t honestly say you own the skill set required. 

Now, it’s time to tailor your skills section to the job description, which could look like this:

• Bilingual (Spanish and English)
• Organized 
• Strong verbal and written communication 
• Proven customer success 
• Empathetic 
• Methodical and thorough documentation 
• CRM (HubSpot)

Not every customer service job description will look like the one above, so your skills section should reflect the role for which you’re applying.

The following skills would be great additions to other customer service positions:

• Data analysis
• Metrics-driven
• Customer service reporting
• Self-motivated
• Social media
• Creative problem-solver
• Inquisitive

Tip 2: Format your resume for the ATS and recruiters 

When you open the pages of a book, what’s more inviting: dense blocks of text with little color or short paragraphs with headings, indents, and plenty of white space? The latter is easier to read and, thus, more inviting. Your customer service resume needs to follow the same principle since it’s your first impression. Make the recruiter’s job as easy as possible by being neat, easy to read, and understandable. 

There are multiple ways to achieve this, but one of the easiest is to put things in  reverse-chronological format . This helps recruiters know immediately where you’re coming from. (For example, if you recently worked as a customer service representative, you’ll have a shorter adjustment period. And even if you were a customer service rep a few years ago, the reverse-chronological order will help recruiters quickly assess your qualifications.)

Further suggestions for keeping your resume easy to read: 

• Bullet points rely on keywords, essential for making your resume ATS-friendly. The condensed structure and repetitive points also relieve eye strain when reading.
• Place the customer service title beneath your name to make it easier for the recruiter to keep that specific job in mind as they scan your resume. This is especially crucial when a company is hiring for multiple positions.
• The average time a recruiter spends looking at a resume is six to seven seconds, which means you should only include necessities. Anything else that’s relevant can be brought up in the job interview.
• Some companies see them as antiquated, but others like knowing exactly what you’re aiming for. Scan resumes in the job field to see if others include them, and consider reaching out to current employees on LinkedIn for advice.
• Primarily, fancy icons or images may confuse the ATS. Beyond that, leaving them off your resume looks more professional; plus, it leaves room for more important things, like skills or awards.

Objective or summary for your customer service resume?

Objectives and summaries  are a hot topic for resumes. It’s up to you to decide if an objective or summary is needed for your customer service resume. Typically, objectives/summaries are a good idea if you’re changing careers, you’re an entry-level applicant, or if you want to customize them for each application. Otherwise, it would be best to leave space for other things.

The difference between objectives and summaries rests in their purpose and your level of experience. Both are roughly two to three sentences, but  an objective describes your interest and qualifications for the job while a summary highlights your past work . If you have limited experience, you should choose an objective to sell why you’re the best candidate, but if you’re years into customer service, you could include a summary to describe your unique background.

No matter if it’s a summary or an objective, it should always be concise, informative, and personal ; this is your chance to show your personality and skills before the interview, so make it count.

When you write your objective, communicate your reason for applying and why you’d make a great candidate. Avoid making it generic, flat, or too casual: 

• College graduate looking for work in the customer service industry to start a life-long career. I’m hardworking, great with people, and skilled with computers.

Instead, your objective should be specific, detailed, and unique to both you and the job description. Try something that highlights your skills regardless of your experience level:

For those who have 10+ years of experience, a summary is the best way to go. Poor summaries have limited and vague information:

• I’m a manager who is seeking further professional growth. I’m good at resolving conflicts, handling money, and writing reports; looking for a job that will give me experience and career options.

Rather, a summary should be a highlight reel of your accomplishments and expertise. To further showcase your talent, add metrics here, too:

This summary is tailored to the position and outlines the candidate’s experience and skills while being personable and not too formal. By carefully crafting your objective or summary, you can rise above the competition in just two to three sentences.

Tip 3: Leverage metrics on your customer service resume 

Leveraging metrics is all about avoiding generality and demonstrating success. Most job description bullets don’t describe how successful, friendly, or efficient you were. However, saying, “Assisted 200+ customers weekly with technical questions with a 98% customer satisfaction rate,” tells the recruiter the specifics of your talents and abilities. 

Writing metrics for every single bullet point isn’t necessary, but including an estimate when you can is better than staying vague.

Some customer service metrics to add to your resume include:

• Customer satisfaction (CSAT) score: The core aspect of customer service is keeping customers happy, so providing high CSAT scores based on your interaction with customers is bound to get recruiters noticing.
• Net promoter score: Just like the CSAT, this gives an insight into how happy customers are with the company. 
• Employee retention rate: This statistic works well if you’re in a management position with a tight-knit group. That means your leadership has a direct effect on how many customer service reps leave or stay.
• Resolution rate: By showing a percentage of solved cases, you demonstrate your effective problem-solving skills and care for the customer.
• Customer effort score: This shows how much effort it took to get an issue resolved. Less effort means you’re easier to work with and more effective, which is why a low CES score is useful to add to your resume.
• Customer/employee numbers: Providing the number of teammates, employees, or customers you’ve helped or served is a great way to show your capability in helping large volumes of people.

Now that you know what kind of metrics to include, below are some examples of how you can use them in practice. If you have trouble calculating some of the aforementioned metrics,  HelpCrunch  or  Kustomer  have some helpful formulas. 

• Assisted over 250 patrons with technological questions monthly with a consistent 86 CSAT score based on interactions
• Extended the client base through positive, empathetic communication, resulting in a net promoter score of over 50
• Led a group of 20 employees through conflict resolution training, and updated onboarding processes that improved employee retention by 23%

Tip 4: Customize your customer service resume for the job 

Just as every company is different, no customer service position is identical. So, why would you submit the same resume for multiple customer service job applications? Tailoring your resume shows you have researched the job and helps corroborate your candidacy.

Check the following list for advice on how to customize sections of your resume:

• Mention the company by name and what you hope to accomplish. Check the “job details” section of the job description to see what the company hopes to achieve, whether it’s boosting customer loyalty or increasing customer satisfaction.
• Many customer service jobs require similar skills, but that doesn’t mean your skills should stay stale. Check the job description’s qualifications to scan for skill keywords to use. Keep it under 10 to avoid being excessive.
• Include the job description requirements in your resume as much as you can. If the job description says they’re looking for someone who will “standardize quality customer service through positive customer interactions,” mimic that wording on your resume to describe your past achievements. This helps make your resume ATS-friendly while highlighting your skills.
• No matter the customer service role you’re seeking, there are many ways to  write your resume  so that it’s relevant and unique to every application:

Customer service resume

• All of these are good ways to customize your job description points.
• Include a concise objective that mentions the company by name, and highlight why you’re qualified for the job.
• Have you assisted large volumes of customers or boosted overall customer numbers? Have you increased efficiency or used specific software discussed in the job description? 

Customer service rep resume

• Outcomes like increased sales or error reductions are great metrics to include.
• Highlight skills like empathy, friendliness, and negotiation in your skills section and job description bullets.
• Include your goals for your interactions with customers, like “established lasting relationships” to draw attention to your interpersonal skills.

Customer service manager resume 

• Use verbs like “directed,” “led,” or “modeled” to demonstrate productive leadership.
• Include a summary to showcase the success of your career so far and what you can bring to your new job.

Entry-level customer service resume

• For example, if you were a lab assistant, you had to be highly organized and a great problem-solver, which would work well in a customer service resume.
• Stress your ability to work well with people—include any courses,  extracurricular projects , or volunteer efforts where you interacted with people consistently. 

Retail customer service resume

• Include past experience where you solved problems, troubleshot issues, or resolved disagreements.
• Anything relating to product management would be an excellent addition—think of past jobs that dealt with marketing or sales, especially if you can provide metrics like increased revenue or reaching sales targets.

Customer success manager resume

• CSMs must be able to see trouble coming and steer clear, so include responsibilities where you proactively and positively improved the customer’s experience.
• Resilience and tenacity are two core elements of the customer success journey, so long-term projects and goals are solid additions to prove you’re willing to spend the time to get something done right. 

Bilingual customer support resume

• Include all languages in which you’re fluent in the skills section. Also, make sure to highlight your bilingual (or multilingual) abilities in your objective or summary.
• Mention how you improved your customer service strategies or practices as this will show you actively make customer experiences better for everyone.

Customer service consultant resume

• CSCs are also great advocates for both the customer and the company. They see things from both the customer’s perspective and the company’s, so keep your resume balanced between your advancements for the company and your success with customers.

The keys to your customer service resume

Resumes are your first impression, so it’s important you make a good one. By taking the extra time to customize and adjust your customer service resume, you’ll catch the eye of hiring managers. With your list of relevant skills, professional formatting, specific job metrics, and customized additions, your resume is sure to stand out from the competition.

Upload your resume to our  resume checker  to see if your resume meets our AI-powered recommendations. If you’re starting from scratch, use our  resume builder , which allows you to create resumes from the ground up with helpful hints and tools from BeamJobs. If you’ve made it this far, it’s safe to say you’re well on your way to crushing your customer service resume!

Best Customer Service Resume: How to Make Yours Stand Out [with Examples]

Published: October 19, 2022

One of the great things about customer service is that the skills you develop can be relevant to a lot of different jobs. The best customer service resume showcases those skills along with your unique personality and your diverse experiences.

Successfully marrying all of these elements into a one-page resume can be daunting for anyone. But fear not — there are steps you can take to ensure your resume is as strong as possible without causing you tons of stress.

In this post, let's review the sections you need to include in a successful customer service resume, as well as example resumes that you can use as inspiration for your next application.

Jump ahead:

What is a customer service resume?

How to write the best customer service resume, what to include in your customer service resume, top 10 best customer service resume examples, putting your best foot forward.

A customer service resume provides a comprehensive but concise summary of your job history, professional experience, and special skills in the customer service field. It's also a great place for candidates to showcase any achievements or accomplishments they've had in previous customer service positions.

Some common customer service roles include:

• Customer service representatives
• Customer support specialists
• Customer success managers
• Start from a template.
• Keep it clear and concise.
• Use the right keywords.
• Highlight specific accomplishments.
• Showcase your personality.

As highlighted above and shown in the image below, there are five ways you can write a customer service resume that gets the attention of prospective employers.

Let's review each below.

1. Start from a template.

While it's important to make sure your resume is unique to you, there are a number of templates available to help you get started. For example, HubSpot has a selection of free resume templates that are fully customizable to the job you're applying for.

Featured Resource: Free Resume Templates

Download These Templates for Free

2. Keep it clear and concise.

Keep in mind that you only have a limited amount of time to impress job recruiters. And many are quickly skimming through a sea of resumes for each open position. Keep your resume short and sweet, and make it easy for employers to see that you're the right fit up front.

3. Use the right keywords.

Speaking of skimming, hiring managers are also looking for a few magic words that tell them you're a good candidate to move to the next round. Look at the job description closely, and make sure your resume aligns with the language your prospective employer is using.

4. Highlight specific accomplishments.

It's great to know that you've "positively interacted with customers", but so has just about every other applicant vying for the same position you're applying for. Get specific, and try to quantify your experiences where possible (e.g., resolved x amount of customer inquiries per day).

5. Showcase your personality.

Show recruiters what makes you, you. What qualities will you bring to the team? Infusing your personality is one more way you can separate yourself out from the crowd.

Now that we've reviewed some fundamentals about how to write your resume, let's get into what you should include.

The best sections to include in your customer service resume are an objective or summary along with details about your skills, experience and accomplishments, and education.

Customer Service Resume Objective or Summary (Optional)

Depending on the position, it may make sense to start your resume with an overview of who you are, what you're looking for, and what you'll bring to the position. You can put this in paragraph or bullet-form at the beginning of your resume to make it clear to whoever is reading it.

However, if you're running out of room on the page, it's OK to omit a summary. You can always take what you would've written and weave it into other sections on your resume.

Here are a few examples of customer service principles you can highlight in this section.

Putting the customer first.

Companies know that customer interactions with the product and the business are incredibly important. Making this stance clear will show hiring managers that your priorities are in line with theirs.

Teaching rather than explaining.

Customer autonomy is a huge bonus for a hiring manager. Let them know that you want to be so good at what you do that the customer's understanding of the product might reach a level where they no longer reach out to your team as often.

Desiring challenges from an unpredictable environment.

A day in the life of a customer service representative can be extremely unpredictable. Adding this as an objective will make it clear that you're ready to hit the ground running. Plus, it will reassure the hiring managers that you know what you're applying for.

Growing your technical and product knowledge.

Learning is a huge part of customer service. So, showing eagerness to grow in technical and product knowledge is extremely vital to include on your resume.

Next up, let's talk about skills.

Customer Service Resume Skills

• Learning Potential
• Communication
• Adaptability
• Self-Motivation
• Product and Industry Expertise
• Emotional Intelligence
• Problem-Solving
• Improvisation

Another important section to include is the skills that you've developed as a customer service professional. Here are eight good ones to highlight.

1. Learning Potential

This is the big one. No matter what level of knowledge you have about the product or the business, you're going to be trained and coached. With this in mind, you need to show a willingness to learn, whether it be in a classroom or on the phone with a customer.

2. Communication

Though somewhat self-explanatory, these skills become more nuanced when you think about the different types of customers a company has. Can you take a technical concept and clearly explain it to people of all backgrounds? Plus, in addition to customers, you're going to need to be able to effectively communicate with your team too.

3. Adaptability

This can range from scheduling adaptability to troubleshooting on the fly. What do you do when your "surefire" troubleshooting step doesn't work? Are you cool under the pressure of the follow-up question? No matter what your level of product knowledge is, having adaptability and flexibility is going to be an asset.

4. Self-Motivation

Even though many companies block time for their reps to be on the phone, it's likely that no one will tell you what to do with your day as a whole. Self-motivation is a huge personality trait in this position, because it's one that no training team or manager can teach. At the end of the day, you have to want to be there and want to help solve for your customers.

5. Product and Industry Expertise

While this trait isn't imperative for getting hired, it is a nice detail that can stand out on your resume. Showing that you have a firm understanding of the product and its industry lets hiring managers know that you're not only ahead of other candidates, but that you also have a genuine passion for the business.

6. Emotional Intelligence

While product knowledge may be optional at first, emotional intelligence isn't. Emotional intelligence refers to your ability to interpret the thoughts and feelings of others and respond to them in an appropriate way. This skill is incredibly important for service reps because it creates a personalized and delightful customer experience .

7. Problem-Solving

If you know the saying, "when life gives you lemons, you make lemonade," then your resume should make you look like an enterprise-level lemonade salesperson. Customer service is all about solving problems, and often, the solutions to those problems aren't clear. In many cases, reps need to think on their feet to come up with creative solutions to meet customer needs .

8. Improvisation

As a customer service rep, it's your job to do everything within reason to prevent churn . Sometimes, this requires creative problem-solving and the ability to improvise when things go wrong. Keeping cool and making the right choices in stressful situations is an incredibly valuable skill in customer service.

Once you've laid out your skills, you'll need to back them up.

Next up, let's talk about professional experience and accomplishments.

Customer Service Resume Experience & Accomplishments

In this section, you'll want to cover your recent professional experience in depth, especially with regard to your career progression, projects completed, and milestones reached.

Here are some examples.

Customer Service or Professional Experience

If you're applying for a position in customer service and you've already worked in a customer-facing role, make sure your resume highlights your industry experience. This includes what industry your company was a part of, what metrics you used to measure success, what goals you achieved, and the impact you've had on the company.

If you're applying for a customer service role and you don't have industry experience, do some brainstorming about the transferable skills and experiences that would serve you in a customer-facing role. For example, if your previous experience is in marketing, you've probably developed effective communication skills. And, most importantly, think about why you want to move into customer service so your resume effectively communicates that.

Career Progression and Advancement Details

Were you promoted in your last role? Did you ever manage a team? Did you collaborate with other colleagues on side projects, experiments, or campaigns? Were you tapped to lead an experiment or test case?

Make sure the experience section of your resume details examples of you being recognized or rewarded for going above and beyond. Hiring managers want to hire the best of the best, so make sure you highlight examples of this.

Volunteer or Community Involvement

If you're involved in your community, feel free to include that work on your resume as long as it's relevant to the position. Including experiences like these will help you stand out to employers. Plus, it gives hiring managers an idea of what you like to do outside of work.

Next up, let's talk about education.

Customer Service Resume Education

In this section, you'll want to make sure you showcase your educational background. This includes any classes, research, projects, or accolades that speak to your ability to excel, your commitment and grit, and your industry expertise.

Higher Education Background and Achievements

Make sure your resume details your highest levels of educational attainment. Note where you studied, what you studied, your GPA, and any particularly relevant projects or research you worked on.

It's okay if you didn't major in the industry you're applying to (not all of us have). But education helps round out your overall workplace knowledge and experience.

Additional Professional or Educational Training

If you've taken training courses, certificate programs, or attended classes as part of your on-the-job training, include those diplomas in your resume as well — especially if they might be part of the tech stack the team you're applying to uses.

Now that we've broken down what to include on your customer service resume, let's take a look at a few examples you can use as inspiration for your application.

Check out the list below for the top ten best customer service resume examples for roles across the industry. Each customer service resume sample includes what we like about it.

1. Entry Level Customer Service Representative

What we like: This resume is a great example of someone who has no direct customer service experience, but does have experience interacting with customers of different backgrounds. The fictitious Justine has made a clean-looking resume that clearly states the experience she has had working with customers, and shows familiarity with hitting a metric of some kind in her sales position.

2. Mid-Level Customer Service Representative

What we like: "Lily's" resume is a great example of someone who has a mixed background with both directly and tangentially-relevant experience. She was a bank teller before she broke into the customer service industry, and putting it on her resume shows diversity and opens a conversation about why she began a career in customer service.

3. Experienced Customer Service Representative

What we like: It's easy to tell right away that "Marie Clark" has been killing it in the customer service industry for some time now. She takes some space at the top to highlight what sets her over the edge as an applicant, making it clear she loves what she does and wants to make a career out of it.

4. Personalized Customer Service Resume

What we like: This clean and creative resume helps the candidate stand out right off the bat while still allowing room to fit all of their awesome experience. The addition of a photo adds a face to their qualifications. And in a career where you might communicate with customers solely over email or phone, it's important to show that you're more than just a faceless resource.

5. Classic Customer Service Resume

What we like: This is a prime example of a no-nonsense resume that still looks great. It's classic, clean, and clear, which can be a relief to recruiters and hiring managers who may look at hundreds of resumes a day. This formatting allows your experience to speak for itself, and would be a great option for a candidate who has a lot of prior experience.

6. Formal Customer Service Resume

What we like: This resume is an effective mix of the first two we've shown in this article. The pops of color and headshot show uniqueness while the formatting leaves a lot of space for what you want to include. It's muted and easy to read, so no one element is overwhelming to the point of throwing it off balance.

7. White Space Customer Service Resume

What we like: This resume stands out because it's the first one we've seen in the article that utilizes the full width of the page. If you really need the extra space, this single-column format allows those extra inches on the side so your qualifications take up less vertical space. This can help your resume look less bunchy, and is extremely easy for your potential employers to follow.

8. Customer Support Engineer Resume

What we like: This customer support engineer resume lets the skills and experience speak for themselves. It's simple, straightforward formatting might not be advisable for a creative role, but for a technologist, it's not as mission-critical as standing out and impressing a hiring manager.

9. Customer Service Manager Resume

What we like: This customer service manager resume highlights this candidate's experience and impact, which is critical when applying for a leadership role. Using color, a modern font, and bullet formatting, this resume effectively divides the different sections while highlighting the most important aspects of this candidate's background.

10. Call Center Resume

What we like: This resume outlines all of the skills and qualifications needed to work in a call center. It starts by listing the candidate's key attributes then backs them up using their professional experience. On the right, it outlines other skills that the candidate possesses and categorizes them by either "hard" or "soft." This not only tells an employer what this candidate can do, but it also shows that they're organized and think logically.

The best customer service resume is the one that gets your foot in the door to "wow" them during the job interview. Take the time to build out a resume that truly makes you and your accomplishments shine.

Don't forget to share this post!

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Top 20 Customer Service Resume Summary Examples You Can Use

If you are writing a resume or CV for a customer service job, the quality of its summary statement can boost its ability to win you an interview.

The career summary statement, being the first thing the recruiter will read in your resume, is an important part of the document that you can apply in making a great impression of your suitability for the customer service job.

This post will help you learn how to make really effective resume summary statements that increase your chances of being invited to an interview for the customer service position that you are seeking.

How to Write a Great Resume Summary for a Customer Service Position

To make a great summary statement for a customer service resume, you need to find out what the employer requires and what the job entails.

When you get these facts, you will know if you meet the employer’s requirements or not, like having the skills, abilities, knowledge, and experience to succeed on the job.

And if you do, then you can go ahead to create a resume summary statement that shows the recruiter that you possess what they require for the successful applicants to excel on the customer service role in their organization.

To quickly learn and master the act of writing very good customer service summaries for your resume, studying some examples will be helpful.

Best 20 Customer Service Resume Summary Samples You Can Apply

1. People oriented individual with attention to detail and a positive attitude. Seeking the position of Customer Service Associate at ABC; coming with strong knowledge of CRM systems and practices, and 3+ years’ proven customer support experience.

2. Customer service professional with strong ability to multi-task, prioritize, and manage time effectively. Interested in the position of Customer Service Representative at CBC, offering ability to handle high volume calls, active listening skills, and proven ability to resolve customer complaints in a professional manner.

3. Experienced service oriented individual with strong phone handling skills and ability to adapt to different personalities. Seeking a Customer Service Officer position at ABC Inc., coming with strong market knowledge and critical reasoning abilities to identify and assess customers need to achieve satisfaction.

4. Team player with people skills and a friendly positive attitude. Desire the Customer Service Advisor position at MVN Resources; to apply exceptional product knowledge in automotive parts, ability to adapt to different personalities, and 2 years retail sales experience.

5. Experienced customer-oriented individual with strong work ethic, ability to escalate issues appropriately and BS degree. Interested in the Technical Customer Service position at XYZ Inc. where high technical aptitude for assimilating new technology and technical concepts, plus advance computer skills will be utilized.

6. To obtain the job of a Customer Service Agent at XYZ Inc. to utilize strong phone handling and conflict resolution skills, as well as demonstrated customer support ability. Also coming with 2 years customer service experience and GED.

7. Experienced customer–oriented professional with strong multi-tasking skills and ability to efficiently prioritize task. Looking to obtain the position of a Customer Service Ambassador at CBC; coming with active listening skills and sound knowledge of CRM systems and practices.

8. Strong communicator with follow-through skills and CRM certification. Desire the position of Customer Service Support at Rainbow Inc.; bringing IT systems expertise, documentation skills, and proven ability to handle high volume and multiple calls in a positive and calm manner.

9. Individual with strong client relationship and interpersonal skills and an apt for learning. Seeking the position of Chat Customer Representative at CYX Inc.; coming with sound product knowledge, multi-tasking and prioritizing abilities, as well as ability to follow-through in a timely manner.

10. Excellent communicator with multi-tasking abilities and phone handling skills. Looking to obtain the position of IT Customer Service at XYZ Inc. where sound technology background and IT system expertise will be utilized.

11. Talented individual with excellent communication skills, a positive attitude and Bachelor’s degree. Hopeful for a Call Center Customer Service position at XYZ Inc.; bringing exceptional ability to handle high volume calls, negotiation and conflict resolution skills to handle complaints in a courteous and professional manner.

12. Looking to apply proven customer support ability, negotiation skills, and strong market knowledge in the position of a Customer Service Insurance Representative. Coming with honed skills in Marketing Management and 3 years insurance sales and customer support experience.

13. Hopeful for a Field Customer Service position at CBC to apply honed skills in sales and hands-on expertise in phone based prospecting. Coming with track record of success in a sales position and superior customer service skills.

14. Excellent communicator with superb presentation skills and Bachelor’s degree in Business. To obtain employment as a Healthcare Customer Service Rep at Inc. to apply sound knowledge of medical terminology, expert IT system skills, and hands-on experience handling high volume calls on multiple lines in a calm and professional manner.

15. Looking to obtain the Customer Service/Direct Sales Officers position at ABC Inc. to utilize well honed skills in sales management, excellent presentation and active listening skills to handle face-to-face customer interactions with high level of professionalism.

16. Problem solver with detail orientation and active listening skills. Interested in the Customer Service Specialist position at MVC Inc.; coming with high level of professionalism, strong keyboarding skills, 2 years contact center experience plus 1 year customer service experience.

17. Self-motivated personable and result-driven individual. Interested in the Customer Service Sales position at XYZ Inc.; coming with strong phone handling and computer skills, and 3 years retail sales experience in addition to 1 year proven customer support experience.

18. Meticulously detailed individual with active listening skills and Bachelor’s degree. Hopeful for the Associate Customer Service Representative position, to utilize proven customer service skills including: relationship building, issue resolution, follow-through, and timely courteous service.

19. Detail oriented individual with strong work ethic and mechanical aptitude. Desire to work at ABC Inc. as a Customer Service Estimator, to apply strong influencing and phone handling skills in achieving sales goals. Also coming with 4 years bulk material handling experience and advance Excel skills

20. Logical problem-solver with ability to multi-task seeks the position of Customer Service Case Processing at ABC Company, to apply active listening skills, empathy, and strong product knowledge in offering superior customer service.

No doubt, starting off your customer service resume or CV with a highly compelling summary will give a boost to your resume and increase your chances of being invited to an interview where you will have the opportunity to prove to the employer why you should be hired for the customer service role.

You can use the ideas and examples of customer service resume summaries provided in this post in creating a great one for your resume.

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Customer Service Resume Examples With Skills for 2024

Get the customer service job you’ve always wanted with an impactful customer service resume. Here’s how to get a consistently high recruiter satisfaction rate.

Support ticket #378922: Awesome Company Inc. seeks an excellent customer service representative but can’t find the right person. Please help!

Looks like an issue that you can solve—with a customer service resume proving you’re the exact person your dream company is looking for. Here’s how to write one.

This guide will help you:

• Structure your customer service resume for maximum impact.
• Write a powerful customer service resume objective.
• Enhance your resume with customer service job descriptions that recruiters will actually want to read.
• Put the right skills on your customer service resume—the right way.

Save hours of work and get a job-winning resume like this. Try our resume builder with 20+ resume templates and create your resume now.

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What users say about ResumeLab:

I had an interview yesterday and the first thing they said on the phone was: “Wow! I love your resume.” Patrick I love the variety of templates. Good job guys, keep up the good work! Dylan  My previous resume was really weak and I used to spend hours adjusting it in Word. Now, I can introduce any changes within minutes. Absolutely wonderful! George

Want more resume-writing guides for customer-centric jobs? Check out these resources:

• Cashier Resume Sample
• Customer Service Manager Resume Sample
• Customer Service Representative Resume Sample
• Front Desk Receptionist Resume Sample
• IT Help Desk Resume Sample
• Receptionist Resume Sample
• Retail Resume Sample
• Sales Associate Resume Sample
• Technical Support Resume Sample
• Walmart Resume Sample

Or head straight to our collection of 250+ professional resume examples .

Customer Service Resume Example

Tonya A. Lopez

Customer Service Representative

Morrisonville, IL

[email protected]

linkedin.com/in/tonyalopez45

Results-oriented customer service representative with 6 years of experience. Improved average time to resolution by 20%, reduced cancellations by 10%, and leveraged communication skills to maintain a CSR of above 95%. Eager to take care of Eldorado’s customers and help them discover the full potential of the company’s products.

Work Experience

Selbst Inc., Beardstown, IL

December 2019–September 2022

• Reduced average time to resolution by 20% by quickly triaging incoming calls.
• Maintained a knowledge base that reduced the onboarding time of new hires by 21%.
• Reduced subscription cancellations by 10% by creating a flow chart for responding to cancellation requests.

Pentathlon, Sandwich, IL  

June 2016–December 2019

• Single-handedly resolved five conflicts with upset customers who wanted to sue the company.
• Leveraged product knowledge and communication skills to deliver a first-contact resolution rate 10% above the company average.
• Maintained a 90%+ CSR.

High School Diploma

Purple Cloud High School

September 2012–June 2016

• Member of the school's debating club
• Helped implement an anti-bullying campaign that improved student satisfaction by 30%

Certification

• Certified Customer Service Professional (CCSP®), National Customer Service Association, 2023
• Active listening
• Conflict resolution
• Problem-solving
• Communication
• Working under pressure
• Quick decision making
• HubSpot CRM
• Spanish—Proficient
• French—Intermediate

Let’s make your resume just as impactful! Here’s a step-by-step script for crafting a customer service resume that proves how valuable you’ll be:

1. Format Your Customer Service Resume Right

First impressions matter. And you only have 7 seconds to make yours—this is how much time recruiters spend looking at a resume.

This is why resume format is so important. You want to guide the recruiter's eye straight to your professional achievements and skills.

Here's how:

Opt for the reverse-chronological resume format . It's the easiest format to read, which makes it the best option for most candidates. Reverse-chronological means that you list your work experience from the latest to the earliest (and make the work experience section the most prominent part of your resume).

Make whitespace your friend . Imagine you're talking endlessly without a single pause—you'll end up confusing and annoying the listener. Whitespace on your resume is like pauses in your speech: used wisely, it can structure your resume and emphasize its most important parts. So don't hesitate to add blank lines between resume sections!

Set the resume margins to 1 inch on all sides and the line spacing to 1.15 . That will ensure your resume won't look overcrowded.

Pick a good resume font —if you don't have a particular preference, the default font in your word processor or resume builder will do.

Include the following sections in your customer service resume :

• Header with contact info
• Resume summary or resume objective
• Work experience
• Additional sections (Certifications, Languages, Hobbies, etc.).

Now, let’s go through the customer service resume sections one by one.

2. Create a Header for Your Customer Service Resume

Every resume starts with a header that includes your name, job title, and contact information.

Here's a template you can use:

[Full Name]

[Job Title]

[Optional: City, State]

[Phone Number]

[Email Address]

[LinkedIn profile]

Writing a resume header seems pretty straightforward, but there are a few things you should keep in mind.

First, make sure you've included a professional email address that looks something like [email protected] . Don't put private email addresses on your resume, even if you think the username you made up in high school is super witty.

Second, don't link to private social media profiles. You don't want recruiters to find awkward pictures of you or read angry posts about your previous bosses.

Third, don't include photos on your resume when applying for jobs in the USA and Canada! While this practice is common in many countries, in North America, it can actually lead to your resume getting rejected.

Expert Hint: Should you put your physical location on your customer service resume? It depends. If the employer is clearly looking for candidates who live in a particular area or a particular country, by all means, mention your city and state.

3. Formulate a Powerful Customer Service Resume Summary or Resume Objective

We recommend you write this section last because it’s much easier to write a good resume summary or resume objective when the rest of the resume is ready.

But first of all, which should you pick?

Write a resume summary if you’ve got a few years of relevant professional experience. In your summary, you’ll summarize (duh) your key achievements and skills—and then you’ll promise to achieve even more for your new employer. The basic formula is:

Adjective + Title + Years of Experience + Key Achievements & Skills + What You Want to Do for Your New Employer

Here’s what it looks like in practice:

Customer Service Resume Summary: Examples

 This resume summary is jam-packed with specific achievements and a clear eagerness to do the same (or even more) for the new employer.

Note how the resume summary mentions the company’s name! This is important because it proves that the resume is written with a specific company in mind—as opposed to making a generic resume and mindlessly sending it to every company that advertises an open position.

What about this example?

This resume summary provides zero proof that this candidate is the right person for the job. First, no one tends to care about the reasons for the move. Second, if they’re sending in a resume, it’s obvious they’re looking for a job, so why mention it? Third, “motivated and eager to learn” is just too generic and vague to have any specific meaning.

Recruiters probably won’t even read the rest of this resume—unless they have a lot of spare time on their hands, which is pretty rare.

Now, what about resume objectives?

You should opt for a resume objective rather than a resume summary if you’re just starting out in the field of customer service and don’t have many relevant achievements to show.

A resume objective follows the same basic formula as a resume summary. However, a resume objective focuses on skills rather than achievements. Like this:

Examples of a Customer Service Resume Objective

This candidate used to work in retail, but now they want a customer service job. Their resume objective highlights their transferable skills and relevant achievement. It also mentions the company’s name, which is an important strategy for targeting a resume.

But what about this resume objective?

OK, this is probably the first resume this person ever wrote, so let’s not be too harsh. However, your first resume doesn’t have to be as unconvincing—check out our step-by-step guide on how to write a resume for a first job and make an impressive resume on your first try!

4. Craft a Work Experience Section

The work experience section is the highlight of your customer service resume, so feel free to take your time crafting it.

List your work experience from the latest to the earliest, always providing the employer's name and location, your exact position, your start and end dates, and a few bullet points.

Sounds simple? Well, too many customer service reps fall into the trap of just pasting their job description into the bullet points. As a result, recruiters get dozens of near-identical resumes saying what the candidates were “responsible for.”

Here’s what to do instead:

Focus on achievements rather than responsibilities and use numbers to prove your worth. “Surpassed targets by 6%”is clear and specific. “Delivered above average performance” is not. You can find more ideas and examples of achievements to put on your resume in our dedicated guide.

Use metrics that translate into real business results. For example, higher customer satisfaction rates equal more loyal customers, which, in turn, equals more revenue.

Match your job description to the job ad. That is called targeting your resume , and it’s the key to a successful job hunt. The job ad clearly outlines what the ideal candidate should be like. Read it carefully and make sure the bullet points on your resume reflect the requirements and skills required by the employer.

Here’s what the work experience section of a customer service resume could look like when responding to this job ad:

Job Responsibilities

• Triaging incoming calls and escalating when necessary.
• Educating and updating yourself with deep knowledge about the company and products .
• Identifying areas of innovation and improvement while collaborating effectively with your team .

Customer Service Job Description for a Resume

• Maintained a knowledge base that reduced the onboarding time of new hires by 21% .
• Reduced subscription cancellations by 10% by creating a flow chart for responding to cancellation requests .

What makes this example stand out? First, it focuses on achievements and uses numbers to make them as specific as possible.

Second, it revolves around important customer service metrics that clearly impact the company’s business results: the candidate has done a lot to help the company process customer requests faster and more efficiently. And they’ve also helped retain customers who were about to cancel.

Last but not least, it fits the employer’s requirements like a glove!

What about this one, then?

• Responsible for resolving queries and escalating when necessary.
• Responsible for updating my product knowledge and helping new hires.
• Tried to persuade people who wanted to cancel their subscriptions.

This example covers the same ideas as the previous one, but notice how vague the job description is. Being responsible for something doesn’t automatically mean being good at it! And the word “tried” implies that the person probably failed at the task (if you’re wondering which verbs make good sentence starters for resume job descriptions, check out our guide to resume power words ).

Before we move on to the next resume section, there’s one more thing to keep in mind when writing your customer service job description for your resume.

Since the resume must be targeted to each position, you’ll have to write several versions of your work experience section if you’re applying for several positions. This sounds like a lot of work—but sending in a generic copied-and-pasted resume won’t get you far. It’s like blindly following a script without even listening to what the customer is saying!

5. Identify the Best Skills for Your Customer Service Resume

Now, what  skills to put on a resume  for customer service jobs?

You might be tempted to re-use the skills list from one of your old resumes or even copy and paste a list of customer service skills you found on the internet.

Spoiler: This won’t give you a high recruiter satisfaction rate.

Just like the rest of your resume sections, your skills section should be targeted to a specific job ad. Here’s how to do it:

• Read the job ad carefully, highlighting any skills-related keywords you come across.
• Think about which of these skills you actually have (be honest with yourself here!).
• Put the skills you’ve identified in the second step into a bulleted list on your resume.

Ideally, your skills list should have 8–10 items. If yours ends up being too long, you can split it into several lists, such as Soft Skills, Hard Skills, and Software Skills. Just remember that the ideal resume length is one page, so don’t go overboard with listing your skills!

Here are some of the top customer service resume skills:

Top Customer Service Skills Resume

• Conflict resolution skills
• Communication skills
• Interpersonal skills
• Stress resilience
• Time management skills
• Eagerness to learn
• Dependability
• Multitasking
• Phone etiquette
• Customer service software (ZenDesk, Zoho Desk, Help Scout, etc.)
• Office software (Microsoft Office, G Suite)
• Email software (Outlook, Google Mail)

Your list can be quite different, depending on the specific job you’re applying for.

But no matter how much you like this skills list, don’t copy and paste it! The skills listed on your customer service resume should match the skills mentioned in the job ad —and by match , we mean an exact match.

When writing your skills list, it’s best to avoid paraphrasing and using synonyms. If the job ad asks for communication skills, put “communication skills” on your resume, and don’t be tempted to change it to “interpersonal skills” or “people skills.”

Most large and medium-sized companies use a kind of software called ATS (Applicant Tracking System) to parse all incoming resumes and filter out irrelevant applications. The software checks whether a resume contains many of the same keywords as the corresponding job ad. If the contents of the resume and the job ad don’t match, the resume gets rejected without even being seen by a human.

You want your customer service resume to pass ATS checks, so make sure you use keywords from the job ad. This is one of the key strategies for writing an ATS-friendly resume .

Expert Hint: To make your resume more consistent, check if the bullet points in your work experience and education sections reflect the skills in the skills list. You may also want to edit your bullet points to incorporate some skills-related keywords.

The ResumeLab builder is more than looks. Get specific content to boost your chances of getting the job. Add job descriptions, bullet points, and skills. Easy. Improve your resume in our resume builder now .

CREATE YOUR RESUME NOW

Nail it all with a splash of color, choose a clean font, and highlight your skills in just a few clicks. You're the perfect candidate, and we'll prove it. Use our resume builder now .

6. Show Your Education on Your Customer Service Resume

Many candidates treat the education section of their customer service resume as an afterthought—since you learn almost everything on the job anyway, why bother writing about your educational background?

Think of it in a different way. The education section of your customer service resume is a great place to demonstrate that you’ve been working on crucial skills like communication and problem-solving for many years.

So how do you actually write it for maximum impact?

• Only mention your latest degree or diploma—if you have a degree, don’t list your high school.
• If you have a lot of experience and professional achievements, keep the education section short and sweet.
• If you’re not a seasoned customer service veteran, add bullet points to your education section and highlight a few relevant achievements.

Here’s how to put education on a customer service resume:

Sample Customer Service Resume: Education

The bullet points serve as proof that this person has been honing skills such as persuasion, communication, empathy, and problem-solving since they were in high school.

Expert Hint: Only list achievements that demonstrate relevant skills. Even if you’re very proud of the fact that you won an origami competition at school, don’t list it—unless you’re applying to be a customer service agent for a company that manufactures origami paper!

7. Supercharge Your Customer Service Resume with Extra Sections

Got a certification that proves your customer service skills? Or an award worth putting on your resume? Are you proficient in more than one language? Certifications, awards, and language skills can set you apart from other candidates and prove your value.

To make sure all of this valuable information doesn’t get overlooked, make separate resume sections such as:

• Certification examples
• Hobbies and interests
• Volunteering experience

Within each section, create bullet points with all the relevant information. Like this:

Extra Sections on a Customer Service Resume: Example

If you have an interesting hobby that boosts your value as a candidate for a specific job, you can list it, too.

For example, if you’re applying to be a customer service rep at an online store that sells outdoor gear, it’s a great idea to mention that your hobbies include trekking and mountain biking. Putting relevant hobbies on your customer service resume implies that:

• You already have extensive product knowledge.
• Since your job will be all about talking to people who share your hobbies, you’ll be a highly motivated employee.

Just make sure that you don’t include any irrelevant information, like hobbies that have nothing to do with the job you’re applying for.

To learn more about extra resume sections, check out our guides on how to put hobbies on a resume , how to list certificates on a resume , and how to put volunteering experience on a resume .

8. Complement Your Customer Service Resume with a Customer Service Cover Letter

A whopping 83% of hiring managers find cover letters important.

So go ahead and write one. It’s not as complicated as you think—you just have to write 250–400 words (that’s the best cover letter length ) following a simple structure with 3–4 paragraphs.

Just observe the steps outlined in our article on how to write a cover letter , or check out our highly specific guide to writing a customer service cover letter .

Double your impact with a matching resume and cover letter combo. Use our cover letter generator and make your application documents pop out.

CREATE YOUR COVER LETTER NOW

Want to try a different look? There's 21 more. A single click will give your document a total makeover. Pick a cover letter template here .

Here’s the step-by-step process for writing an outstanding customer service resume:

• Use proven best practices for formatting your resume (or let a resume builder do it for you).
• Make a resume header with all the necessary contact information.
• Craft a powerful resume summary or resume objective.
• Describe your work experience in reverse-chronological order, with a focus on achievements.
• Target your resume by putting together a skills list that closely reflects the job ad.
• Use the education section to illustrate your key skills.
• Add extra sections that prove your worth as a candidate.
• Write a customer service cover letter to accompany your resume.

Got questions, suggestions, or maybe a story to tell? Leave us a comment below, and we’ll get back to you!

About ResumeLab’s Editorial Process

At ResumeLab, quality is at the crux of our values, supporting our commitment to delivering top-notch career resources. The editorial team of career experts carefully reviews every article in accordance with editorial guidelines , ensuring the high quality and reliability of our content. We actively conduct original research, shedding light on the job market's intricacies and earning recognition from numerous influential news outlets . Our dedication to delivering expert career advice attracts millions of readers to our blog each year.

Olga is a career expert with a background in teaching. At ResumeLab, she writes actionable guides to help job-seekers highlight their unique strengths and unlock their career potential.

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Customer Service Representative Resume Examples

Prepare for the job search with our customer service representative resume examples! Find expert tips and resume samples to help you land the job.

TABLE OF CONTENTS

• Customer Service Representatives Resume Summary Examples
• Customer Service Representatives Resume Work Experience Examples
• Customer Service Representatives Resume Skills Examples
• Examples of Additional Resume Sections
• Examples of Resume Formats
• Don’t Forget Your Customer Service Representatives Cover Letter
• Similar Resume Examples

Customer Service Representatives resume summary examples

Recruiters spend an average of seven seconds scanning each resume ; therefore, your resume’s opening section needs to grab their attention quickly.

When writing your resume summary, you must showcase your best customer service talents and the professional qualifications for your desired position.

If you’re an experienced customer service representative, you should go for the professional summary approach, which focuses on how you fulfill the job requirements.

However, if you’re just starting in the customer service industry, you would do better with an objective statement that lets you share your skill set and communicate your career aspirations.

Compare the following examples of a professional summary and an objective statement to determine your best choice.

Good example:

“ Highly motivated Customer Service Representative with 5+ years of experience providing excellent customer service and support. Proven track record of resolving customer complaints and increasing customer satisfaction by 20%. Possess excellent communication, problem-solving, and organizational skills, as well as an aptitude for quickly learning new technologies.”

Why this example passes:

• Feature candidate’s success statistic to grab attention. Numbers add detail about how big the results you deliver are, e.g., test scores, passing rate and more.
• Shows career length, 11 years.
• Mentions employer-desired skills: student motivation and interactive lessons.

Bad example:

“ Highly motivated individual with excellent communication skills. Experienced in providing customer service and resolving customer issues. Committed to providing excellent customer service in a timely manner.”

Why this example fails:

• Doesn’t include any numbers that quantify customer service representatives’s performance
• Uses vague descriptions and skills.
• Doesn’t include years of teaching experience.

The fastest way to write your professional summary

Enter the details about the job title you held. The builder comes preloaded with auto-suggested phrasing written by resume experts.

Then, just pick from these suggested phrases that best frame your experience and customize them to your liking!

All you have to do is choose the summary phrases that best frame your experience. It’s like having a professional do it for you!

The reviews are in!

See what they’re saying about us on trustpilot., customer service representatives resume work experience examples.

Rolling Meadows Middle School I Rolling Meadows, IL I 8/2018-current

• Provided excellent customer service to over 500 customers daily, resolving inquiries and complaints quickly and efficiently
• Developed customer service protocols, standards, and procedures to improve customer satisfaction and loyalty
• Built relationships with customers to ensure repeat business and positive reviews
• Assisted in training new customer service representatives to ensure consistent customer service standards.
• Numbers and statistics add detail and quantify the results this customer service representatives delivers: 4% improvement and a class size of 20-25.
• Good use of strong words and active language.
• References specialized value cahier provides with “individualized lesson plans.”

Emily Dickinson Elementary I Redmond, WA I 4/2022-present

• Answered customer inquiries
• Assisted customers with orders
• Resolved customer complaints
• Handled customer service inquiries.
• Lacks numbers or statistics.
• Describes general tasks, not teaching achievements or career highlights.
• Uses active verbs, but doesn’t focus on results.

Customer Service Representatives resume skills examples

Here are 18 sample skills for customer service representatives:

• Problem Resolution
• Conflict Resolution
• Paperwork Processing
• Quality Control
• Customer Service
• Account Management
• Route Management
• Delivery Scheduling
• Client Relations
• Administrative Support
• Lead Generation
• Report Preparation
• Clerical Support
• Appointment Scheduling
• Product Promotion

You should sprinkle skills and abilities throughout your resume. Include them in your professional summary, work experience blurbs and a dedicated skills section .

Examples of additional resume sections

Your customer service representative resume must include your contact information, professional summary, work experience, skills and education. You can further customize your resume with extra sections to showcase other qualifications.

Here are some examples of optional customer service representatives resume sections that you could add to provide greater detail:

• Additional skills
• Certifications
• Professional skills
• Soft skills

Include additional sections if they offer value to your potential employer. Any achievements that don’t directly prove you’d be a great customer service representative should be left out in favor of job-relevant information.

Examples of resume formats

Combination, chronological.

The main difference among them is whether or not they give more visual weight to your work history or to your skills section. The format you should select for your resume is based on your years of work experience as a customer service representatives.

How to choose a resume format

0-3 Years of experience

Functional formats

• Focus on skills.
• Best for first-time customer service representatives who lack work experience.
• Good for people re-entering workforce.
• May omit dates in the work history section.

Organization:

• Skills listed above work experience.

3-10 Years of experience

Combination formats

• Balance skills and work history.
• Ideal for mid-career customer service representatives.
• Suitable for career changers and people seeking promotion.
• Skills next to or above work experience.

10+ Years of experience

Chronological formats

• Put the most focus on work history.
• Best for customer service representatives with a long, steady career.
• Most popular format.
• Preferred by recruiters.
• Work experience listed above skills.

Don’t forget your customer service representatives cover letter

A cover letter works hand-in-hand with your resume to make a stronger case for why you deserve the job.

As a customer service professional, you understand that going the extra mile is a job requirement.

Including a cover letter with your resume is the equivalent of spending more time and attention on each client.

A cover letter allows you to expand upon the achievements highlighted in your resume and share even more of your exceptional skills and qualifications.

We created our top-of-the-line Cover Letter Builder to help you write a personalized cover letter in minutes!

All you have to do is pick from a selection of pre-written phrases, customize a few sentences with your details, and you’ll have a full-page cover letter in no time.

You can also use our customer service representative resume examples as a reference for what information you should showcase.

Check out our library of cover letter templates for the right design that conveys your unique personality while remaining professional.

Find all the best tips and tricks for acing your cover letter in our article on How to Write a Cover Letter .

Similar resume examples

Want to see more resume examples for jobs related to customer service representatives?

Call Center Operations Manager

Call Center Representative

Call Center Supervisor

Camp Manager

Client Engagement Manager

Client Relations Manager

More Customer Service Representatives resume examples

• Client Service Executive
• Experience Manager
• Customer Relations Specialist
• Customer Service Supervisor
• Customer Support Specialist
• Reservation Agent
• Reservation Sales Agent
• Technical Consultant
• Ticket Agent

Creating a Resume increases your chances of getting a job by 100%.

As seen in *

*The names and logos of the companies referred to in this page are all trademarks of their respective holders. Unless specifically stated otherwise, such references are not intended to imply any affiliation or association with LiveCareer.

Resume Worded   |  Proven Resume Examples

• Resume Examples
• Administrative Resumes

24 Customer Service Resume Examples - Here's What Works In 2024

Applying for a customer service role your resume is an essential part of your application. below, we’ve compiled five resume templates with the most important qualities that hiring managers are looking for in 2023. (google docs and pdfs attached)..

Have you ever been told that you have a sixth sense for other people’s emotions? Do you have superb communication skills? Do you love solving interesting problems? If you answered yes to any of these questions, you could have what it takes to work in customer service. In the modern era, the need for strong customer service employees is higher than ever. The internet is helping brands reach global audiences and users, making the 24/7, “always-on” marketplace a reality. In addition, customer’s voices are amplified across platforms in the modern era, making the success of a business depend heavily on customer satisfaction. A strong customer service team is key to building the foundation of a successful company, and recruiters are on the hunt for customer service representatives, managers, and supervisors who are adept at solving customer issues and who can represent and uphold the company’s brand. Experts project that the employment of customer service employees will grow a staggering 10% through 2024 -- faster than the average for any other field of expertise. But as the field grows, so does the amount of competition. If you want to work in customer service, it’s important to ensure that your resume will stand out from the crowd. What should a customer service resume in 2023 look like? Below, we’ll go over 5 successful customer service resume templates that you can download and use. We’ll also go over some of the most important skills that hiring managers look out for, and some other useful tips to keep in mind as you write your customer service resume.

Customer Service Resume Templates

Jump to a template:

• Customer Service Representative
• Customer Service Manager
• Customer Service Supervisor
• Entry Level Customer Service Representative
• Director of Customer Service
• Retail Customer Service Rep
• Call Center Customer Service Rep
• Customer Service Specialist
• Customer Service Agent
• Customer Service Cashier
• Customer Service Associate
• Customer Service Sales Associate
• Healthcare Customer Service Rep
• Remote Customer Service Rep
• Call Center Manager
• Call Center Representative
• Call Center Supervisor
• Call Center Agent
• Call Center CSR

Jump to a resource:

• Keywords for Customer Service Resumes

Customer Service Resume Tips

• Action Verbs to Use
• Bullet Points on Customer Service Resumes
• Related Administrative Resumes

Get advice on each section of your resume:

Template 1 of 24: Customer Service Representative Resume Example

If you are outgoing, patient, and a great communicator, a role as a customer service representative might be right for you. Customer service representatives are customer-facing roles who address customer concerns, issues and complaints for a company. The customer service representative is the company's first line of defense in helping customers and ensuring satisfaction. These professionals may work in-person, or in remote settings like a call center. The customer service representative may address a variety of questions and problems from customers each day, and therefore must be master communicators and skilled problem solvers. To become a customer service representative, you’ll need at minimum a high diploma, and preferably an associates degree in a related field like psychology or business adminstration. Previous customer facing experience, such as prior roles as a sales associate or support specialist will be helpful in landing this role. Soft skills are of utmost importance when it comes to what companies are looking for in potential customer service representatives. The ideal candidate will be patient, great at multitasking, and communicating.

We're just getting the template ready for you, just a second left.

Tips to help you write your Customer Service Representative resume in 2024

   showcase your ability to handle stress effectively.

A role as customer service representative can quickly become overwhelming if you don’t have great stress and crisis management tools. Customers may be emotional when they address representatives, which makes it extremely important that you show your experience with crisis de escalation, active listening, and effective problem solving on your resume.

   Highlight any successes you have had boosting customer satisfaction

Oftentimes, customer service reps are rated on a customer satisfaction score. If you’ve had roles where you were rated on a customer satisfaction survey, be sure to highlight any steps you took to improve your customer ratings. Maybe you often went above and beyond for customers, or found a new way to solve a common issue. Either way, be sure to highlight any experience you have improving customer experience.

Skills you can include on your Customer Service Representative resume

Template 2 of 24: customer service representative resume example.

When applying for a customer service role, it’s important to show the recruiter that you have the required skills and knowledge for the job. You should highlight work experience that is relevant for the role, like in the given resume, which includes three instances of past work experience in a customer service capacity. It’s okay if you don’t have over 8 years of experience in customer service -- you can also highlight your experience in your skills and in your education section.

   Strong action verbs and tangible results in customer support

The first bullet of each section has a strong action verb accompanied by a measurable outcome, i.e. “exceeded sales target by 18%”, “achieved a 100% customer approval”, and “greeted 100+ daily guests”. These bullets clearly communicate that the applicant is not only well-versed in customer service, but that they can deliver results that are beneficial to the company. You should include as many numerical examples like these as you can, since hiring managers often skim resumes for such measures of proof.

   Education and skills related to customer support fields

Customer service representatives must have high EQ, be excellent at communication, and have superb problem solving skills. They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one. Try to list out all the qualities you can think of that a good customer service representative would have and highlight them in your resume. For example, this applicant highlights a very important skill -- communication -- showing that they received an M.S. in Communications and a Minor in Public Speaking. They also highlight their skill in Customer Satisfaction. What other customer service skills can you see that they highlight?

Template 3 of 24: Customer Service Manager Resume Example

The customer service manager is an integral role on any customer-facing team. Customer service managers can work in a variety of industries. They are responsible for leading the customer service team, ensuring customer ratings are trending positively, revamping customer service protocols, training new staff, and more. To become a customer service manager, you’ll need some critical soft skills and experience. Generally, hiring managers will look for a candidate with a minimum of an associates degree in business, communications, or another related field. However, those with a high school diploma could be considered if they have a lot of experience. Previous customer service and support experience is required to land this role. Candidates should be comfortable working face-to-face with customers, excellent problem solvers, and goal oriented.

Tips to help you write your Customer Service Manager resume in 2024

   highlight your leadership skills.

As a customer service manager, you will train and guide junior-level customer service staff. For this reason, you should highlight your ability to mentor and lead others. Maybe you volunteer with tutoring teens, or maybe a previous job has asked you to step up as a leader. In any case, all leadership experience you have should be clearly highlighted on your resume.

   Showcase your experience improving customer service metrics

Metrics are very important benchmarks to understand in customer service. As the customer service manager, you will be asked to help improve your team’s metrics, like customer satisfaction or NPS. For this reason, it’s important to show off any experience you have improving a team’s numbers or helping a team meet a new goal.

Skills you can include on your Customer Service Manager resume

Template 4 of 24: customer service manager resume example.

When applying for a customer service manager role, keep in mind what differentiates a manager from a representative. A customer service manager must not only be adept at prioritizing customer satisfaction and needs, but also at strategizing and implementing operational improvements to ensure a smooth and painless customer journey. They should be confident in leadership roles and understand how to manage and motivate a team of customer service representatives. This resume highlights the applicant’s experience in exactly those areas.

   Leadership-oriented work experience, essential for customer service managers

Customer service managers aren’t simply managing customers -- they’re also managing a team of representatives and ensuring that they function like a well-oiled machine. If you’re applying for a customer service manager level role, it’s important to call attention to your capacity for leading such a team. This applicant does so in the bullet points of their work experience and also includes quantifiable metrics, noting that they enhanced team performance and increased team efficacy rate by 15%, with higher job satisfaction reported amongst staff.

   Detailed bullet points with measurable results, using metrics core to customer support

When applying to a senior level role such as this one, you should make sure to convey the impact of your contributions in your work experience. This applicant has numeric metrics in practically every line of their work experience, with detailed descriptions of their role and responsibilities in organizing, enhancing, or facilitating customer satisfaction (e.g. providing 7 innovative ideas, 3 of which are implemented and successful; organized meetings...with a 95% success rate on new client projects)

Template 5 of 24: Customer Service Supervisor Resume Example

The customer service supervisor is a leadership position who oversees many facets of a customer service team. These individuals usually have extensive experience in customer-facing and/or team leadership roles. As a customer service supervisor, you will be responsible for training and mentoring customer service representatives, tracking employee performance, monitoring key metrics, solving high-level issues and complaints, and more. To become a customer service supervisor, you should have keen problem solving skills, strong leadership abilities, and be an effective multitasker. For this role, a minimum of an associate's degree is necessary, however a bachelor’s degree could help you land this role more easily. Moreover, hiring managers will be looking for candidates with 3-5 years experience in customer-facing roles, such as experience as a sales representative, customer care representative, or telephone sales representative. You must show hiring managers you understand how to effectively manage and solve customer complaints. In addition, candidates for the role should have excellent time management and leadership skills.

Tips to help you write your Customer Service Supervisor resume in 2024

   detail your ability to train and mentor others.

Since customer service supervisors are responsible for overseeing day-to-day productivity of the customer service team, it’s important that they are able to identify areas for growth and improve employee performance quickly. Any and all experience you have teaching, mentoring, or training others should be outlined on your resume.

   Highlight your experience giving constructive feedback

Customer service managers will be asked to give employees actionable feedback to improve their customer service and KPIs. For this reason, it’s important to have managerial skills such as delivering constructive feedback. Any courses you’ve taken or experiences you’ve had that relate to giving constructive feedback should be highlighted on your resume.

Skills you can include on your Customer Service Supervisor resume

Template 6 of 24: customer service supervisor resume example.

A customer service supervisor plays a key role in the smooth and successful execution of customer service operations. Typically, a customer service supervisor is one level lower than a customer service manager, and with experience may eventually be promoted to that role. Thus, this job often includes some budding responsibilities that you might expect from a manager, including recruiting, training, and general involvement in the ongoing development of the customer service team.

   Includes management skills, core to customer support teams

Because a customer service supervisor involves a sizable amount of management and supervisory responsibilities, you should call out experiences you’ve had in the workplace where you have utilized such skills. Try to think of times in the past where you’ve demonstrated admirable leadership qualities, whether it’s coaching staff, ensuring employee satisfaction, or juggling multiple stakeholders in tricky situations. In this resume, the applicant highlights that they “coached, motivated and counselled staff of 30+ employees”.

   Promotions and awards demonstrate past success and track record

A great way to stand out from the crowd is to highlight your unique accomplishments and achievements. Perhaps you’ve been promoted ahead of the typical cycle at a role, or you’ve been recognized by your superiors for your superb work ethic and dedication. Any sort of award or outstanding advancement through an organization, even in non-customer service capacities, can communicate to the hiring manager that you’re a fantastic employee. In this template, the applicant notes such promotions and awards (e.g. Awarded ‘Employee of the Year’ consecutively for 2 years; Promoted after 8 months...ahead of schedule by 16 months).

Template 7 of 24: Entry Level Customer Service Representative Resume Example

As an Entry Level Customer Service Representative, you're the front line of a company's communication with its customers. It's a role that demands exceptional interpersonal skills and a knack for problem-solving. Recently, the ability to navigate and use customer relationship management (CRM) software has become more important as companies digitalize their processes. When crafting your resume, it's crucial to portray not just your customer service abilities, but also your adaptability in a technology-driven workspace. In this role, patience and empathy are also key. The pandemic has put customer service reps under increasing pressure as businesses pivot to meet changing consumer needs. Your resume should tell a story of resilience, adaptability, and unflappable customer service even when faced with challenging situations.

Tips to help you write your Entry Level Customer Service Representative resume in 2024

   emphasize crm software proficiency.

In your 'Skills' section, be sure to include any experience with CRM software. Today, companies expect their customer service reps to efficiently manage customer data, making this skill a high-priority.

   Showcase Adaptability through Specific Examples

Under your 'Experience' section, cite specific instances where you adapted to sudden changes or challenges. It shows your resilience and ability to remain composed under unexpected circumstances which are essential in a customer service role.

Skills you can include on your Entry Level Customer Service Representative resume

Template 8 of 24: entry level customer service representative resume example.

If you’re still taking classes as a student, or even if you just graduated, the recruiting world can be an intimidating place -- especially if you don’t have much work experience. Don’t worry! You can use this template to show recruiters that you have relevant experience in internships or clubs, and that you’re fully capable and skilled for the role.

   Put your education at the top for entry-level roles

You may notice that this resume template is quite different from the other templates in organization, with the education section found at the top. This is intentional, and quite common in many successful entry-level resumes. Since most students don’t have a wealth of experiences in the workplace, recruiters will look at your education section to understand your interests and your experience. Make sure to include your GPA and any honors you may have, along with relevant coursework that may be applicable to the role. You can also include any relevant certifications to show that you are someone who takes initiative to learn.

   Relevant experience, skills, and projects highlighting transferrable customer support skills

Even though it’s okay to not have experience in customer satisfaction specifically, it’s important to include as many areas where you have engaged in similar capacities. Create detailed bullet points of any internships you might have had, and include responsibilities and achievements that are directly applicable to a customer service role. You can do the same with your experiences in volunteering or with university projects. For example, this applicant calls out that they did an analysis to “understand customer sentiment and purchasing trends”.

Template 9 of 24: Director of Customer Service Resume Example

The director of customer service is a senior-level role. This person oversees an organization's customer service program, policies, and procedures They may develop customer service KPIs and metrics, assist in developing budgets, interpret customer service data and reports, and more. All in all, this role is responsible for ensuring all aspects of a company’s customer service department are running smoothly. Given that this is a senior-level role, considerable customer service knowledge and experience is critical. Hiring managers will be looking for a candidate with a minimum of a bachelor’s degree in business adminstration or management. Moreover, ideal candidates for this role will have 5+ years of experience in customer service. Companies will look for a candidate with previous experience in roles such as sales manager, supervisor, or customer care executive. Strong candidates for this role will have a deep understanding of customer service metrics, budgeting, and project management.

Tips to help you write your Director of Customer Service resume in 2024

   highlight your project management knowledge and skills.

As a director of customer service, you will need to execute on many projects and tasks. It’s important to understand how to effectively work through projects and delegate tasks as appropriate. For this reason, you should show off any project management experience on your resume. It’s wise to get certified in Six Sigma Green Belt, or another popular project management framework.

   Showcase your success cross-collaborating interdepartmentally

The director of customer service will need to collaborate internally with the sales, marketing, and finance teams to complete projects and meet goals. Therefore, it’s important to detail instances where you have successfully collaborated with other departments to execute a project or meet a new goal.

Skills you can include on your Director of Customer Service resume

Template 10 of 24: director of customer service resume example.

The Director of Customer Service is a highly ranked position in the customer service team, and commands a large scope of responsibility for the organization’s implementation of customer service initiatives and execution of strategic imperatives. Accordingly, this position requires excellent business judgment, fantastic management skills, and strong decision-making abilities. It is essential to showcase evidence that you have such expertise by including detailed descriptions of your experience in customer service related positions, as well as evidence of your technical skills, specifically those needed to facilitate operational management.

   Strong work experience section, with evidence of management-level customer support experience

A detailed history of work experience in customer service is one of the most important parts of your resume when applying for a Director level role. Notice that the applicant uses strong action verbs as well as quantitative accomplishments throughout the bullet points under each role. Recruiters must be able to quickly skim your resume and obtain a picture of someone who has the expertise required for providing the strategic direction and knowhow to deliver high quality customer service and execute on standard policies and procedures.

   Technical skills, to help you get past Applicant Tracking Systems

As a Director of Customer Service, simply including your experience in working with customers might not showcase the necessary skills you need to qualify for the job. That’s why it’s important to emphasize your technical abilities with specific platforms such as Zendesk / HelpScout or Salesforce, or even with customer relationship management (CRM) systems. This also helps you get past ATS, or resume screeners, which may auto-reject your resume if you don't have the right skills on your resume.

Template 11 of 24: Retail Customer Service Rep Resume Example

This is an almost entirely customer-facing position. You will be the face of the company to the customer and will be on hand to lend a friendly face and to answer any questions they may have. You may also be tasked with dealing with customer complaints and offering solutions, as well as any cashier tasks, or sales tasks that may be assigned. This job requires a positive attitude, problem-solving skills, and excellent communication, among other soft skills. While no higher education is required, it would look good on your resume to have a degree. More importantly, however, is your experience. Recruiters want to see that you have had experience in customer-facing positions; preferably in the industry you are applying to. Take a look at this successful resume sample.

Tips to help you write your Retail Customer Service Rep resume in 2024

   gain certification to give you an edge..

Go the extra mile and gain customer service certification. It will show recruiters your commitment to the profession and will also show the knowledge and ability you bring with you. This applicant has three impressive certifications.

   Use your skills list to show task capabilities.

Show recruiters the functions of your job that you can do by using your skills list. Show them that you can handle customer service, sales, cashiering, etc. This applicant has done this very successfully.

Skills you can include on your Retail Customer Service Rep resume

Template 12 of 24: call center customer service rep resume example.

In this position, you will be helping customers with any queries or problems they may have related to the company. The only difference between you and other customer service reps is you will be working over the phone and in a call center. To succeed you must have excellent communication and problem-solving skills. The ability to remain polite and helpful in stressful situations is also key. The big benefit to this position is you do not have to be in the same physical location as the store or company. Many call centers for American companies are located in other countries. Here is a recruiter-approved resume sample for this position.

Tips to help you write your Call Center Customer Service Rep resume in 2024

   list all languages that you speak..

Having an extra language when working in a call center position is highly beneficial and desired. So list all languages that you can communicate with over the phone. Make sure to include your level of proficiency for each.

   Include your customer satisfaction rates.

An easy way to make your resume shine is to include actual figures that show recruiters how successful you have been in previous positions. So include your customer satisfaction rate or rate of resolving customer problems.

Skills you can include on your Call Center Customer Service Rep resume

Template 13 of 24: customer service specialist resume example.

A customer service specialist is in charge of handling any customer queries and resolving any issues they may face in a timely manner. This may be in person, over the phone, or via email. To succeed you must be an excellent communicator and problem solver. Recruiters will be looking to see customer service experience. While a degree is not always necessary, any related degree or certification will greatly benefit your application and resume.

Tips to help you write your Customer Service Specialist resume in 2024

   include all industry-standard tools in your skills section..

You need to show that you are experienced in using basic customer service tools. So make sure your tools list reflects this. Go a step further by finding out the tools of your company of choice and ensure you include those in your resume when applying to that company.

   Work on getting customer service certification.

Get a leg up on the competition by getting customer service certification. It will show your dedication to the profession and also indicate a strong skill set to recruiters.

Skills you can include on your Customer Service Specialist resume

Template 14 of 24: customer service agent resume example.

A customer service agent assists a company’s customers, addresses concerns, and answers questions. This is a customer-facing position so you need to be approachable, friendly, polite, and helpful. Recruiters would prefer to see a resume showing customer service experience in their industry. Any extra steps you have taken to gain certification or even a degree in customer service or a related field would also be a huge positive.

Tips to help you write your Customer Service Agent resume in 2024

   include any other customer-facing experience..

If you have experience in sales or any other customer-facing job, feel free to include it if your experience section is looking scarce. There are very many relevant transferable skills you will gain from these positions which would help you succeed as a customer service agent.

   Quantify your workload capabilities.

Impress recruiters by including figures of how many customer complaints you resolved in previous positions. Include any other impressive figures related to customer service tasks.

Skills you can include on your Customer Service Agent resume

Template 15 of 24: customer service cashier resume example.

A customer service cashier is responsible for processing payments of customers when they want to buy a company’s products. Your tasks may include scanning goods, confirming prices, processing cash or card payments, keeping the cashier area organized, bagging or wrapping goods, etc. Like other customer service staff, you need to have excellent communication and a polite and helpful demeanor. In addition, you will need to be good with numbers and be experienced in using payment technology. Recruiters would prefer to see applicants with retail cashier experience.

Tips to help you write your Customer Service Cashier resume in 2024

   keep your cashier tools section updated..

Technology is always advancing. As new and more efficient cashier tools are developed, ensure you learn to use them and update your resume to include them.

   Highlight any financial experience.

A degree in accounting or a similar field is extremely useful for this position. Any financial certifications would equally be beneficial. So ensure you list any related certifications. If you have none, consider gaining some to stand out from the crowd.

Skills you can include on your Customer Service Cashier resume

Template 16 of 24: customer service associate resume example.

A customer service associate ensures that a customer’s experience is as smooth and enjoyable as possible. You will need to be friendly and helpful. Your tasks will include handling any customer queries or problems and providing solutions to any issues they may have. You will also be in charge of keeping a good record of customer interactions and relaying any customer issues to your superiors. Soft skills you must possess include excellent communication, excellent problem-solving skills, and an inviting and calm demeanor. Take a look at this successful customer service associate's resume.

Tips to help you write your Customer Service Associate resume in 2024

   list your capabilities in the skills section..

Make your capabilities as easy to recognize as possible by listing the customer service tasks you can do in your skills section as this applicant has done.

   Include any customer-facing experience.

Customer-facing positions have a lot of overlap in terms of skills and tasks, so adding them to your resume will be useful. This applicant has included their cashier experience.

Skills you can include on your Customer Service Associate resume

Template 17 of 24: customer service sales associate resume example.

This is an entry-level position where you will be tasked with assisting customers at any point of their sales journey while in your store. You may be responsible for greeting customers as they arrive, answering any questions about products, assisting them in finding the right products, facilitating the payment process, and even handling refunds if necessary. This position requires excellent interpersonal skills, communication skills, and self-motivation, among others. Take a look at this resume sample.

Tips to help you write your Customer Service Sales Associate resume in 2024

   ensure your tools reflect the entire sales cycle..

Show recruiters that you are experienced with all industry-standard sales tools from cashier tools to scanning tools, to relevant customer CRMs. Go an extra step and find out what tools the company of your choice uses and make sure to include those in your resume.

   Show your background in finance-related tasks.

Doing cashier tasks is a fundamental part of the job. Because of that, recruiters will want to see that you are good with money and accounting. If you have any qualifications or previous experience in those fields, be sure to include them.

Skills you can include on your Customer Service Sales Associate resume

Template 18 of 24: healthcare customer service rep resume example.

Professionals in this position will assist customers, where necessary, in a clinical setting. Your tasks may include handling patient intake, patients’ files, booking appointments, and any queries or concerns customers may have. Having an educational background in the medical field would be a huge plus, as would having experience working in the medical field. You also need to be someone who is experienced in handling sensitive information, and who has a friendly disposition.

Tips to help you write your Healthcare Customer Service Rep resume in 2024

   use healthcare keywords..

Show recruiters you are experienced in the field. and improve your chances of passing through any ATS resume filters by using healthcare keywords. Useful keywords may include HIPAA, insurance, healthcare, EPIC, etc.

   Get certified in the healthcare field.

Go the extra step to get certified in one or more of the core functions of your job. This applicant is a certified healthcare customer service representative and certified medical coder.

Skills you can include on your Healthcare Customer Service Rep resume

Template 19 of 24: remote customer service rep resume example.

As the name suggests, this professional performs their customer service duties remotely via email or over the phone. Their duties may include responding to customer complaints or queries, building relationships with customers, notifying customers of promotions or discounts, etc. Your written and verbal skills need to be excellent to succeed in this role. Staying self-motivated and highly productive are also keys to success.

Tips to help you write your Remote Customer Service Rep resume in 2024

   include metrics of your workload capabilities..

Show recruiters how efficient and productive you are by including metrics such as how many emails you answered in a given period or how many calls you handled.

   Include your software and hardware tools.

If you work from home, include all the hardware you will be using in your tools section. A fast computer, a good pair of headphones, and a fast internet connection are some of the tools you will most probably need.

Skills you can include on your Remote Customer Service Rep resume

Template 20 of 24: call center manager resume example.

As a Call Center Manager, your role is essentially the backbone of a company's customer service operations, and your resume needs to reflect that. You're managing a team of agents, providing training, facilitating communications, and ensuring a high level of customer service. The industry is becoming more digitally focused, utilizing real-time data and advanced software to manage customer interactions. Your resume should convey your technological aptitude, and your understanding of customer service trends. When writing your resume, consider the performance metrics and targets that call centers focus on. Businesses are increasingly valuing managers who can demonstrate their impact through tangible achievements and metrics. Optimization and efficiency are the name of the game, so evidence of your ability to improve these areas is key.

Tips to help you write your Call Center Manager resume in 2024

   show proficiency in modern call center software.

The call center industry is heavily reliant on technology, and companies often require managers to be proficient in specific software. On your resume, list the call center platforms you're familiar with. This could include CRM software, call routing technologies, or analytic tools.

   Quantify your achievements in team management and customer service

Call center managers are expected to lead their team to meet specific goals and targets. These could be related to customer satisfaction, call handling times, or team productivity. Where you can, incorporate quantifiable achievements on your resume. For example, "Improved average call handling time by 15%".

Skills you can include on your Call Center Manager resume

Template 21 of 24: call center representative resume example.

As a hiring manager, I've come across a good number of resumes for Call Center Representatives. What strikes me about this role is the level of multitasking and customer service skills required. You're dealing with customer inquiries, complaints, and sometimes even emergencies, all while navigating various systems to log calls and find information. Recently, there's been a trend towards remote roles, which means you'll likely need to demonstrate your ability to work independently and manage your time effectively. When writing your resume, it's key to showcase these abilities, along with any experience you have in handling difficult situations or complex systems in a high-pressure environment.

Tips to help you write your Call Center Representative resume in 2024

   show your interpersonal skills.

As a Call Center Representative, you're the first point of contact for customers. It's your job to make them feel heard and understood. So, on your resume, you should give examples of your ability to empathize with customers and communicate clearly.

   Prove your tech proficiency

Even though you're in a people-oriented role, tech plays a huge part in your day-to-day tasks. You'll need to log calls, find customer information and possibly troubleshoot technical issues. So make sure to list any relevant tech skills or software familiarity you have on your resume.

Skills you can include on your Call Center Representative resume

Template 22 of 24: call center supervisor resume example.

As a Call Center Supervisor, your role is infused with a mix of administrative, leadership, and customer service elements. Your resume should reflect these unique aspects. Specifically, it must demonstrate your skills in managing employees, ensuring high-performance levels, and handling customer escalations. Recently, companies are leaning towards supervisors with a strong grasp of digital platforms and analytics as call centers move towards omnichannel customer service. So, stay ahead by showcasing your digital skills and familiarity with various call center software. Moreover, hiring managers are now seeking candidates who can work remotely without compromising team productivity. In your resume, you may want to present any experiences where you've successfully managed remote teams or worked in virtual call centers, to cater to this growing trend.

Tips to help you write your Call Center Supervisor resume in 2024

   show your people management skills.

As a Call Center Supervisor, you're in charge of a team. So, it's crucial to show your ability to lead and manage people effectively. Mention any strategies you've used to boost team morale, decrease staff turnover, or increase agent productivity.

   Highlight your proficiency in Call Center software

Call center operations heavily rely on software. Your resume should demonstrate your proficiency in using call center software, be it CRM systems, auto-dialers or analytics programs. Any experience in implementing or refining these tools can be a significant asset.

Skills you can include on your Call Center Supervisor resume

Template 23 of 24: call center agent resume example.

As a Call Center Agent, you're at the heart of customer interaction. You're the voice and ears of the company, providing solutions and offering assistance. Crafting a resume for this role requires a knack for showcasing your communication skills and empathy. Also, as remote operations become more commonplace due to recent trends, it's equally important to highlight experience or comfort with digital tools and remote work environments. Secondly, call centers are evolving into contact centers, with omnichannel interactions (calls, online chats, emails, etc.) becoming the norm, so versatility is key. When writing your resume, it's crucial to show rather than tell. Don't just claim you're patient or agile — provide concrete examples of when you've used these skills. Remember, quality of customer service pulls more weight in call center roles than a high volume of calls handled.

Tips to help you write your Call Center Agent resume in 2024

   show proficiency in using digital tools.

When listing your skills, show you're no stranger to digital tools. Mention specific software or platforms you've used in past roles, especially remote communication and collaboration tools. This shows you're ready to handle remote and on-site work.

   Demonstrate versatility in customer interactions

Instead of focusing solely on call handling, showcase experiences with different forms of customer interactions. Have you handled customer queries through live chats or emails? Have you dealt with difficult customers? Provide examples. These instances show you're adaptable and ready for the modern contact center world.

Skills you can include on your Call Center Agent resume

Template 24 of 24: call center csr resume example.

Working as a Call Center Customer Service Representative (CSR) isn't just about answering calls. It's about problem-solving on the fly, maintaining a positive attitude, and communicating effectively. A call center CSR resume needs to reflect that, but also keep up with the industry's shift towards multichannel support - handling emails, social media, and live chats. When crafting your resume, understand that it's not just about listing your previous roles, but showcasing your ability to handle an ever-evolving, fast-paced, customer-focused role.

Tips to help you write your Call Center CSR resume in 2024

   demonstrate your multi-channel proficiency.

In this digital age, call centers aren't just about making and receiving calls. You need to showcase your ability to handle emails, social media, and live chats. Include any previous experience and skills you have in these areas.

   Show your problem-solving skills

As a CSR, you need to be able to think on your feet. Use your resume to tell stories about how you've solved customers' problems efficiently and effectively. Quantifiable achievements here can really make you stand out.

Skills you can include on your Call Center CSR resume

We spoke with hiring managers from top customer service companies like Zappos, American Express, and Nordstrom to bring you the most effective tips for your customer service resume. These tips will help you showcase your skills and experience in a way that stands out to potential employers.

   Highlight your communication skills

Strong communication skills are essential for customer service roles. Make sure to emphasize your ability to communicate effectively with customers, both verbally and in writing.

• Demonstrated excellent verbal and written communication skills, consistently receiving positive feedback from customers and supervisors
• Skilled in active listening, empathy, and conflict resolution to effectively address customer concerns and provide solutions

Avoid vague statements that don't provide specific examples of your communication abilities:

• Good communication skills
• Able to talk to customers

   Showcase your problem-solving abilities

Employers value customer service representatives who can think on their feet and find creative solutions to customer issues. Highlight specific examples of how you've successfully resolved customer problems in the past.

• Resolved a complex billing issue for a long-time customer, resulting in a renewed contract and increased customer loyalty
• Developed a streamlined process for handling product returns, reducing customer wait times by 30%

Don't simply state that you have problem-solving skills without providing evidence:

• Problem solver
• Able to handle customer complaints

   Include metrics to quantify your achievements

Use numbers and percentages to demonstrate the impact of your work. This helps employers understand the scope of your responsibilities and the value you brought to your previous roles.

• Maintained a 95% customer satisfaction rating based on post-call surveys
• Handled an average of 50 customer calls per day, consistently meeting or exceeding team targets

Avoid using vague or unquantifiable statements:

• Helped many customers
• Improved customer satisfaction

   Tailor your resume to the specific job

Customize your resume to match the requirements of each customer service position you apply for. Use the job description as a guide to highlight the most relevant skills and experiences.

Customer Service Representative with 5+ years of experience in fast-paced call center environments. Skilled in handling high volume of customer inquiries, resolving complex issues, and maintaining a positive attitude under pressure. Proficient in Zendesk and Salesforce CRM software.

Generic summaries that could apply to any customer service job are less effective:

Customer Service Representative with experience in handling customer calls and emails. Good communication skills and ability to work in a team.

   Emphasize your technical skills

Many customer service roles require proficiency in specific software or tools. Make sure to list any relevant technical skills you possess, such as:

• Proficient in Zendesk, Salesforce, and Microsoft Office Suite
• Experienced in using live chat and social media platforms to provide customer support

Don't include outdated or irrelevant technical skills:

• Proficient in Windows 95
• Familiar with fax machines

   Highlight your industry-specific knowledge

If you have experience or knowledge related to the industry you're applying to, make sure to emphasize this in your resume. This can help you stand out from other candidates.

• Extensive knowledge of telecommunications products and services, allowing for quick and accurate resolution of customer inquiries
• In-depth understanding of e-commerce best practices and trends, enabling proactive customer support and upselling opportunities

Avoid generic statements that don't demonstrate industry-specific expertise:

• Knowledge of products and services
• Familiar with industry trends

Many recruiters skim through your resume -- some might spend less than a minute reviewing your application. That’s why it’s so important to craft a resume that highlights your strengths well, and that helps you stand out as a strong candidate. How do you craft such a resume? Below, we’ve gathered the top tips for creating a customer service resume that will help your application shine:

  Tailor your customer service resume with industry-specific keywords

Customer service employees may work in a variety of different industries -- nearly every type of company needs to regularly interface with customers and support their needs. When applying to work on a customer service team, it’s important to tailor your resume to the specific industry that you are applying for -- whether that’s tech, consumer goods, ecommerce, or something else. For example, if the job that you’re applying for is a fast-paced tech startup, you might include such phrases as “driving conversion rates”, “eliminating customer friction points”, or “ensuring agile and scalable operations.” Every industry has their own special jargon. If you’re stuck or not sure what phrases to use, you can find these sorts of keywords by looking through multiple job listings for customer service roles at similar companies and note any words or phrases that seem to get repeated. Using these industry-specific keywords shows your hiring manager that you’ve done your homework and are serious about the role.

   Structure strong bullet points using Action Verb + Task + Metric

Staring at a blank line in your resume can be frustrating. We’ve provided a simple framework for you to follow as you craft your bullet points for your customer service resume. Hiring managers want to quickly see the impact of your contributions, and this formula will help you do exactly that, instead of filling your resume with fluff. Here’s what it looks like:

  Use your skills section wisely

Use your skill section to highlight your expertise in customer service. What skills should you emphasize? Customer service employees need to know how to de-escalate tense customer situations, improve operations and efficiencies, and organize your team and their workflow. You must be strong in the “3 Ps of Customer Service Management”: professional, patient, and “people-first” attitude.

Writing Your Customer Service Resume: Section By Section

  header, 1. put your name on the first line.

Your name should be the most prominent element in your header, as it's the primary identifier on your resume. Make sure it stands out by using a larger font size than the rest of your contact details.

Here's an example of how to format your name in your header:

Avoid adding labels or titles next to your name that could distract from it, like this:

• Name: John Doe
• Customer Service Representative John Doe

2. Include essential contact details

After your name, list your key contact details so hiring managers can easily get in touch with you. Essential details to include are:

• Phone number
• Professional email address
• Location (City, State)

You can list these details on one line, separated by dividers. For example:

John Doe 555-123-4567 | [email protected] | New York, NY

Avoid providing too many details that clutter your header and distract from the essentials. For instance, there's no need to include:

• Multiple phone numbers
• Full mailing address with zip code
• Unprofessional email handles (e.g. [email protected] )

3. Showcase your customer service job title

If you have room in your header, consider adding your current or most recent job title related to customer service. This helps quickly convey your professional identity to hiring managers.

For example:

• John Doe, Customer Success Manager
• John Doe Customer Support Specialist

However, avoid listing multiple job titles or stuffing your header with keywords, as that can appear cluttered and spammy. Stick to one clear job title most relevant to the position you're applying for.

  Summary

A resume summary is an optional section that goes at the top of your resume, just below your contact information. It's a short paragraph, usually 3-5 sentences long, that highlights your most relevant skills, experiences, and achievements. While a summary is not required, it can be a valuable addition to your resume if you're changing careers, have a lot of experience, or want to provide additional context that's not already in your resume.

However, you should never use an objective statement instead of a summary. Objective statements are outdated and focus on what you want from an employer, rather than what you can offer them. A well-written summary, on the other hand, can grab the attention of a hiring manager and convince them to keep reading your resume.

To learn how to write an effective resume summary for your Customer Service resume, or figure out if you need one, please read Customer Service Resume Summary Examples , or Customer Service Resume Objective Examples .

1. Tailor your summary to the customer service role

When writing your summary for a customer service position, it's essential to highlight your relevant skills and experiences. Focus on customer service-specific skills such as communication, problem-solving, and conflict resolution. Mention any experience you have working with customers, whether it's in a retail setting, call center, or other customer-facing role.

For example, instead of a generic summary like this:

Experienced professional with a proven track record of success. Strong communication and organizational skills. Seeking a challenging position with opportunities for growth.

Try a tailored summary like this:

Customer service professional with 5+ years of experience in retail and call center environments. Skilled in resolving complex customer issues, improving customer satisfaction rates, and training new team members. Seeking to leverage my communication and problem-solving skills in a customer service manager role.

2. Quantify your achievements

Whenever possible, use numbers and metrics to quantify your achievements in your summary. This helps provide concrete evidence of your skills and experience, and makes your summary more impactful. For example:

• Resolved an average of 50+ customer inquiries per day while maintaining a 95% customer satisfaction rate
• Improved first call resolution rate by 15% through effective troubleshooting and communication
• Trained and mentored 10+ new customer service representatives

Avoid using vague or subjective phrases like "excellent customer service skills" or "strong communicator." Instead, let your quantified achievements speak for themselves.

  Experience

Your work experience section is the most important part of your customer service resume. It's where you'll showcase your relevant experience, key accomplishments, and the value you'll bring to the role.

Let's break down the essential components of a strong work experience section for customer service professionals:

1. Highlight your customer service skills

Throughout your work experience, emphasize the customer service skills you've developed and utilized, such as:

• Active listening
• Problem-solving
• Communication

Demonstrated active listening and empathy to fully understand customer needs, resulting in a 95% customer satisfaction rating.

Avoid simply listing responsibilities without highlighting the skills behind them. Instead of:

• Answered customer questions
• Utilized strong communication skills to clearly and patiently answer customer inquiries, leading to a 10% reduction in escalated issues.

Use our Targeted Resume tool to ensure you're highlighting the right customer service skills for each job you apply to.

2. Quantify your impact with metrics

Whenever possible, use hard numbers to demonstrate the impact of your work. Metrics help employers understand the scope of your experience and the value you've provided. Consider including:

• Customer satisfaction scores
• Average call handling time
• Number of customers assisted daily
• Percentage of issues resolved independently

Maintained a 98% customer satisfaction rating while handling an average of 50+ calls per day and resolving 90% of issues without escalation.

If you don't have access to exact metrics, estimates are better than no numbers at all. For example:

• Assisted an estimated 200+ customers per week via phone, email, and live chat.

When describing your achievements, start with the result or impact, then explain how you achieved it. This format makes your accomplishments stand out more.

3. Showcase your career progression

Highlight any promotions, increased responsibilities, or special projects you've taken on. This demonstrates your ability to grow and take on new challenges. For example:

Promoted to Senior Customer Service Representative after one year, taking on additional responsibilities such as training new hires and handling escalated customer issues.

If you don't have a formal promotion, you can still showcase growth:

• Selected to mentor new team members based on strong performance and leadership skills.
• Collaborated with cross-functional teams on a special project to improve the customer onboarding process, resulting in a 15% increase in customer retention.

Use our Score My Resume tool to get instant feedback on your resume's ability to showcase career progression and other key factors employers look for.

4. Tailor your experience to the job

While it's essential to showcase your overall customer service experience, it's even more impactful to highlight experience that's directly relevant to the specific role you're applying for. Review the job description and consider:

• Which of your experiences are most similar to the responsibilities of this role?
• Have you worked in a similar industry or with a similar product/service?
• Do you have experience with any tools or technologies mentioned in the job description?

For example, if the job emphasizes experience with a specific CRM system, you might say:

• Utilized Zendesk CRM to efficiently manage and track customer interactions, ensuring timely and personalized support.

Avoid focusing on experience that isn't relevant to the role. Instead, prioritize the experiences that best match what the employer is looking for.

If you're having trouble identifying which experiences to highlight, try copying and pasting the job description into a word cloud generator. The most frequently used words will likely be the most important to the employer.

  Education

The education section of your customer service resume should be concise and highlight your most relevant qualifications. It's important to tailor this section to the job you're applying for and showcase the skills and knowledge that make you a strong candidate.

1. Put education at the top if you're a recent grad

If you've recently graduated or have limited work experience, place your education section at the top of your resume. This will draw attention to your academic achievements and relevant coursework.

Bachelor of Arts in Communication University of California, Los Angeles Graduated: May 2022 Relevant Coursework: Customer Service Strategies, Business Communication, Conflict Resolution

2. List relevant coursework and projects

If you're a recent graduate or have completed courses directly related to customer service, consider listing them under your degree. This can demonstrate your knowledge and skills to potential employers.

Examples of relevant coursework and projects:

• Customer Service Strategies
• Business Communication
• Conflict Resolution
• Capstone Project: Developed and implemented a customer satisfaction survey for a local business

3. Keep it brief for senior-level positions

If you have extensive work experience in customer service, your education section should be brief. Include your degree, university, and graduation year (optional).

Here's an example of what to avoid:

Master of Business Administration University of Texas at Austin Graduated: May 1998 Relevant Coursework: Marketing, Finance, Organizational Behavior GPA: 3.8

Instead, keep it concise:

Master of Business Administration, University of Texas at Austin

Action Verbs For Customer Service Resumes

Use this list of common customer service action verbs to effectively describe your achievements throughout your work experience. Your customer service resume should emphasize the impact of your accomplishments and contributions with strong action verbs. Try to be creative and use a new action verb for each bullet point. To pack an even more powerful punch, combine your verb with quantifiable results to show tangible proof of your work.

• Communicated
• Interviewed
• Transformed

For more related action verbs, visit Customer Service Action Verbs .

For a full list of effective resume action verbs, visit Resume Action Verbs .

Action Verbs for Customer Service Resumes

Skills for customer service resumes.

When you find the Customer Service positions that you want to apply for, always make sure to read the job description carefully from beginning to end. Hiring managers are often overwhelmed with hundreds of applications, and want to ensure that the candidates they select are serious about the position. Instead of simply dropping a generalist resume, make sure to do your due diligence -- and show that you’ve done it! How can you show that you’re done your homework on the role? Go through the job description -- you can even copy and paste it into another document and highlight the specific skills they mention. Then, make sure to include those in your work experience and note them in your resume’s Skills section. You should also try to tailor your bullet points in your Work Experience section to cater to those skill sets where you can (e.g. Enhanced customer satisfaction by 80% using [Skill name]) Generally, hiring managers who are looking to fill customer service roles are on the hunt for candidates who demonstrate excellent communication skills, a demonstrated track record of ensuring customer satisfaction, and -- if you’re applying for a role that leads a team -- strong leadership abilities such as strategy development and decision-making.

• Customer Support
• Technical Support
• Troubleshooting
• Salesforce.com
• Contact Centers
• Customer Experience
• Customer Service
• Account Management
• Customer Relationship Management (CRM)
• Social Media
• SME management
• Microsoft Access
• Telecommunications

How To Write Your Skills Section On a Customer Service Resumes

You can include the above skills in a dedicated Skills section on your resume, or weave them in your experience. Here's how you might create your dedicated skills section:

Skills Word Cloud For Customer Service Resumes

This word cloud highlights the important keywords that appear on Customer Service job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more 'important' it is.

How to use these skills?

Resume bullet points from customer service resumes.

You should use bullet points to describe your achievements in your Customer Service resume. Here are sample bullet points to help you get started:

Identified steps to decrease rates of returns and frauds, resulting in $75k in cost savings.

Provided excellent customer service, effectively reducing customer complaints from 65% to 23% within the first 8 months.

Acted as key contact for issue resolution and customer advocacy, reducing issues and complaints by over 45% .

Collaborated with 10 department managers and peers to develop and implement policies and procedures that increased internal efficiency by 20%.

Created customer satisfaction survey utilizing MS Project increasing customer retention by 12% and onboarding 3 new customers.

For more sample bullet points and details on how to write effective bullet points, see our articles on resume bullet points , how to quantify your resume and resume accomplishments .

Other Administrative Resumes

Cloud developer.

Relationship Manager

Service Technician

Customer Service Resume Guide

• Virtual Assistant Resume Guide
• Administrative Assistant Resume Guide
• Executive Assistant Resume Guide
• Office Manager Resume Guide
• Research Assistant Resume Guide
• Customer Success Resume Guide
• Back Office Resume Guide
• Inventory Manager Resume Guide
• Desktop Support Resume Guide
• Loan Processor Resume Guide
• Warehouse Manager Resume Guide
• Fundraising Resume Guide
• Service Desk Resume Guide
• Help Desk Resume Guide
• Administrative Coordinator Resume Guide
• Administration Resume Guide
• Scheduling Resume Guide
• Gig Economy Resume Guide
• Project Administrator Resume Guide
• Facilities Resume Guide
• Revenue Cycle Resume Guide
• Customer Service Representative Resume Example
• Customer Service Manager Resume Example
• Customer Service Supervisor Resume Example
• Entry Level Customer Service Representative Resume Example
• Director of Customer Service Resume Example
• Retail Customer Service Rep Resume Example
• Call Center Customer Service Rep Resume Example
• Customer Service Specialist Resume Example
• Customer Service Agent Resume Example
• Customer Service Cashier Resume Example
• Customer Service Associate Resume Example
• Customer Service Sales Associate Resume Example
• Healthcare Customer Service Rep Resume Example
• Remote Customer Service Rep Resume Example
• Call Center Manager Resume Example
• Call Center Representative Resume Example
• Call Center Supervisor Resume Example
• Call Center Agent Resume Example
• Call Center CSR Resume Example
• Tips for Customer Service Resumes
• Skills and Keywords to Add
• Sample Bullet Points from Top Resumes
• All Resume Examples
• Customer Service CV Examples
• Customer Service Cover Letter
• Customer Service Interview Guide
• Explore Alternative and Similar Careers

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Best Customer Service Job Resume Examples & Templates

• 30% higher chance of getting a job‡
• 42% higher response rate from recruiters‡

Our customers have been hired at: * Foot Note

Customer service covers a wide range of jobs, from call center agents who directly deal with consumers to department managers who set the tone for an entire customer experience team. 

No matter where you are in your customer service career, we can help you write a resume to beat the competition and obtain an excellent customer service job. 

We’ll help you build the perfect customer service resume or CV and create an effective customer service cover letter to accompany it. Plus, we offer some great customer service resume examples , CV examples and cover letter examples to get you started.

Resume examples for top customer service jobs

Call center representative resume, customer service representative resume, customer success manager resume, more customer-service resumes by job title.

• Banking Representative Resume
• Call Center Manager Resume
• Call Center Quality Analyst Resume
• Call Center Team Leader Resume
• Camp Counselor Resume
• Client Service Specialist Resume
• Customer Experience Manager Resume
• Customer Relationship Officer Resume
• Customer Service Advisor Resume
• Customer Service Assistant Manager Resume
• Customer Service Student Resume
• Customer Service Supervisor Resume
• Director Of Member Services Resume
• Summer Camp Counselor Resume
• Work At Home Agent Resume

Cover letter examples for top customer service jobs

• Customer Service Advisor Cover Letter
• Customer Service Agent Cover Letter
• Customer Service Coordinator Cover Letter
• Customer Care Representative Cover Letter
• Customer Service Manager Cover Letter
• Customer Service Representative
• Room Attendant Cover Letter
• Service Advisor Cover Letter
• Service Coordinator Cover Letter
• Customer Service Specialist Cover Letter
• Team Lead Cover Letter
• Usher Cover Letter

CV examples for top customer service jobs

• Customer Service Manager CV
• Customer Service Executive CV
• Customer Service Officer CV
• Customer Service Supervisor CV
• KYC Analyst CV

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Customer service resume FAQ

What is the ideal resume format for a customer service resume.

There are three standard resume formats . The one you choose should depend on your level of work experience and career goals.

• Functional format : Entry-level applicants will benefit from this format. The layout focuses on skills, allowing you to showcase everything you can do.
• Combination format: This format puts the skills and work experience on equal footing. It is a greatan excellent option if you have a few years of professional experience.
• Chronological format : Ideal for seasoned professionals with many years of experience, this format showcases expertise through a detailed work history section.

What are some common skills required for customer service jobs?

To optimize your customer service resume with the top skills for the customer service job you want, review the customer service job description, then match your skills to the skills listed. A customer service manager job description will often focus on different skills than a customer service job description. Hiring managers for customer service jobs look for applicants who have a mix of soft and hard skills, specifically: 

• Relationship building.
• Interpersonal skills .
• Networking.
• Business operations.
• Customer relationship management software.
• Time management.
• Verbal communication.
• Written communication.
• Negotiation.

What qualifications and certifications do employers look for in this industry?

Employers do not always require a A bachelor’s degree is not always required for a job in customer service, but it will give you an edge over the competition. Most customer service professionals have an associate’s or bachelor’s degree in business administration.

Why should I use customer service resume examples?

Customer service resume examples can guide you when writing customer service resumes for various fields and professional levels. Plus, they can inspire you with ideas for choosing a customer service resume template and picking the best customer service resume format to showcase your qualifications.

What does the career progression for professional customer service look like?

The BLS projects about 389,400 openings for customer service annually on average, through 2023.

How we reviewed this article

Since 2013, we have helped more than 15 million job seekers. We want to make your career journey accessible and manageable through our services and Career Center’s how-to guides and tips. In our commitment to bring you a transparent process, we present our Editorial Process .

United States Bureau of Labor Statistics, Occupational Outlook Handbook

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Kellie Hanna, CPRW

Career advice expert.

Kellie is a Certified Professional Resume Writer with 20+ years of experience in digital media and is passionate about helping job seekers navigate their careers. She earned a B.A. in English and writing from Temple University.

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‡ Results derived from a study responded by 1000 participants of which 287 created a resume online.

*The names and logos of the companies referred to above are all trademarks of their respective holders. Unless specifically stated otherwise, such references are not intended to imply any affiliation or association with MyPerfectResume.