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Research: How Different Fields Are Using GenAI to Redefine Roles

  • Maryam Alavi

Examples from customer support, management consulting, professional writing, legal analysis, and software and technology.

The interactive, conversational, analytical, and generative features of GenAI offer support for creativity, problem-solving, and processing and digestion of large bodies of information. Therefore, these features can act as cognitive resources for knowledge workers. Moreover, the capabilities of GenAI can mitigate various hindrances to effective performance that knowledge workers may encounter in their jobs, including time pressure, gaps in knowledge and skills, and negative feelings (such as boredom stemming from repetitive tasks or frustration arising from interactions with dissatisfied customers). Empirical research and field observations have already begun to reveal the value of GenAI capabilities and their potential for job crafting.

There is an expectation that implementing new and emerging Generative AI (GenAI) tools enhances the effectiveness and competitiveness of organizations. This belief is evidenced by current and planned investments in GenAI tools, especially by firms in knowledge-intensive industries such as finance, healthcare, and entertainment, among others. According to forecasts, enterprise spending on GenAI will increase by two-fold in 2024 and grow to $151.1 billion by 2027 .

  • Maryam Alavi is the Elizabeth D. & Thomas M. Holder Chair & Professor of IT Management, Scheller College of Business, Georgia Institute of Technology .

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Unleashing Creativity: 5 zodiac signs as problem-solving wizards

Unleashing Creativity: 5 zodiac signs as problem-solving wizards

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  1. (PDF) CREATIVITY in problem solving

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  2. What Is Creative Problem-Solving and How to Master It with These 8

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  2. How to Foster Innovation and Creativity in Problem Solving Processes?

  3. Techniques to Boost Creativity and Innovation in Problem-Solving and Everyday Life

  4. How to Enhance your brain's potential. ( Intro Part

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  6. Philosophy of Imagination

COMMENTS

  1. PDF Creative Problem Solving

    CPS is a comprehensive system built on our own natural thinking processes that deliberately ignites creative thinking and produces innovative solutions. Through alternating phases of divergent and convergent thinking, CPS provides a process for managing thinking and action, while avoiding premature or inappropriate judgment. It is built upon a ...

  2. (PDF) CREATIVITY in problem solving

    1. Creative Problem Solving. "Necessity is the mother of invention" sa ys the proverb, and indeed this may well. apply to the invention of a new kind of a rule. The invention of a new kind of ...

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    Abstract. Four processes are at the core of "creative" problem-solving: finding problems, generating novelty, defining solutions, and recognizing solutions. The statement of the problem itself ...

  4. PDF Creative Approaches to Problem Solving

    The purpose of this chapter is to describe what we mean by "creative approaches to prob - lem solving." As a result of reading this chapter, you will be able to do the following: 1. Describe the four basic elements of the system for understanding creativity. 2. Explain what the terms creativity, problem solving, and creative problem solving

  5. PDF CEF

    Why Creative Problem Solving (CPS)? Mastery of Creative Problem Solving as a practice equips you to: • Create an environment in which creativity and innovation thrive. • Use a broad set of tools and methods to foster key behaviors conducive to creative thinking. • Engage personal, organizational, and social benefits of CPS.

  6. PDF Creativity in problem solving: Uncovering the origin of new ideas

    questions is at the heart of creativity research and the solving of novel problems. Reflection, not only in cognitive processes but also in the non-cognitive ones used in solving novel mathematics problems, is uncovering a way in which the origins of new ideas occur. A study involving protocol analysis of five expert problem solvers

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    My Definition of Creativity Creativity is: _____ _____ _____ _____ INTRO TO CPS Bridges to Creativity List things that enable you to be your creative best. Barriers to Creative Thinking List things that stop you from being your creative best. Notes:

  8. Creative Problem-Solving

    Humans are innate creative problem-solvers. Since early humans developed the first stone tools to crack open fruit and nuts more than 2 million years ago, the application of creative thinking to solve problems has been a distinct competitive advantage for our species (Puccio 2017).Originally used to solve problems related to survival, the tendency toward the use of creative problem-solving to ...

  9. PDF Creativity, problem solving and innovative science: Insights from

    This paper examines the intersection between creativity, problem solving, cognitive psychology and neuroscience in a discussion surrounding the genesis of new ideas and innovative science. Three creative activities are considered. These are (a) the interaction between visual-spatial and analytical or verbal reasoning, (b) attending to feeling ...

  10. PDF Creative Problem-Solving

    Abstract This chapter presents Alex Osborn's 1953 creative problem-solving (CPS) model as a three-procedure approach that can be deployed to problems that emerge in our everyday lives. The three procedures are fact-finding, idea-finding and solution-finding, with each step carefully informed by both divergent and convergent thinking.

  11. PDF Creative Problem Solving (CPS): Powerful Tools for Managing Change and

    There are many approaches to studying creativity and problem solving, including more than 100 defi nitions of creativity in the literature, for example (Treffi nger, 2000a). We have used the example of a lake to organize and explain many perspectives on the nature and sources of creativity (e.g., Treffi nger, Isaksen, & Firestien, 1983; Treffi ...

  12. Creative Problem Solving (CPS) in Practice: A Case Study

    Creative Problem Solving (CPS) is a structured process for navigating complex, open-ended problems and achieving creative results (Puccio, Murdock, & Mance, 2011). Although CPS has been the subject of significant scholarly attention (e.g. Parnes, 1987; Puccio et al., 2006;

  13. (PDF) Problem finding and problem solving: Problem finding, creativity

    Problem finding skills are increasingly recognized in theories of creativity. They should also be integrated. into definitions of giftedness and recognized by educators. This article reviews the ...

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    What is Creative Problem Solving? Creative Problem Solving (CPS) is a structured process for solving problems or finding opportunities, used when you want to go beyond conventional thinking and arrive at creative (novel and useful) solutions. A primary difference between CPS and other problem‐solving

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    This chapter describes what the authors mean by " creative approaches to problem solving" and describes the four basic elements of the system for understanding creativity. 1 ! Whether it is considered from the viewpoint of its effect on society, or as one of the expressions of the human spirit, creativity stands out as an activity to be studied, cherished, and cultivated. —Silvano Arieti The ...

  16. PDF 4 Decision Making Creative Problem Solving and

    ment produces only 1,490, a problem exists. Problem solving is the process of tak-ing corrective action to meet objectives.Decision making is the process of selecting a course of action that will solve a problem. Decision making is about solving problems, 11 so successful businesses solve problems,12 especially by offering products that solve

  17. PDF Creative Problem Solving (CPS Version 6.1™) A ...

    Creative Problem Solving (CPS)— Components and Stages This pamphlet provides a concise summary of and guide to Creative Problem Solving (CPS Ver-sion 6.1™)— the latest version of our framework for solving problems and managing change. This summary of CPS Version 6.1™ includes our latest work and draws upon our texts Creative Problem

  18. PDF UNIT 4 CREATIVITY AND PROBLEM Intelligence SOLVING

    In this stage, there is identification of the actual problem, attributes of the problem, area of knowledge involved in solving the problem and collecting relevant information. Stage 2: Devise a plan for solution. This stage includes thinking of alternate ways to solve the problem and preparing a flowchart of solution.

  19. (PDF) Creativity: Creativity and Problem-Solving

    Nadja Marie Alexander. View. Show abstract. PDF | On Jan 1, 2004, Jennifer Gerarda Brown published Creativity: Creativity and Problem-Solving | Find, read and cite all the research you need on ...

  20. PDF From Computational Creativity to Creative Problem Solving Agents

    Abstract. Creative problem solving (CPS) is a skill that can greatly improve resourcefulness and adaptability of existing arti-ficial intelligence (AI) systems. In this paper, we discuss how CPS leverages theoretical aspects from Computa-tional Creativity (CC) and planning in AI.

  21. PDF 101 CREATIVE PROBLEM SOLVING TECHNIQUES

    101 Creative Problem Solving Techniques: The Handbook of New Ideas for Business /James M. Higgins. p. cm. Includes bibliographical references and index. ISBN 1-883629-00-4 1. Problem solving. @. Organizational change. I. Title. II. Title: One hundred and one creative problem solving techniques. HD30.29.H54 1994 658.4'063 QB193-22664 93-8702 P-CIP

  22. Research: How Different Fields Are Using GenAI to Redefine Roles

    Summary. The interactive, conversational, analytical, and generative features of GenAI offer support for creativity, problem-solving, and processing and digestion of large bodies of information.

  23. Hospitality students creatively solving problems with Lego Learning

    Penn State students are building physical representations of business strategies and practicing creative problem-solving as part of the Lego Learning Initiative for Hospitality Management Education.

  24. (PDF) Creative Problem Solving (CPS Version 6.1™) A Contemporary

    proaches to Pr oblem Solving, Second Edition (Isaksen, Dorval, & Treffinger, 2000). CPS V ersion 6.1™ guides you in using both your creative and critical thinking skills in harmony, on. your own ...

  25. Unleashing Creativity: 5 zodiac signs as problem-solving wizards

    Pisceans are problem-solving dreamers, tapping into their emotions and creativity to find solutions that touch the heart. With their deep empathy and boundless imagination, they can weave magic ...

  26. Ask AT&T: Revolutionizing Efficiency and Creativity with AI

    As AI continues to develop, it will revolutionize our work processes, increasing efficiency and allowing more time for complex tasks. This aligns with our focus on improving internal processes at AT&T. The TDP's AI Learning & Problem-Solving Challenge was an inclusive event, involving around 700 employees from the corporate systems organization.

  27. (PDF) CREATIVE PROBLEM SOLVING METHODOLOGY GUIDE

    Creative Problem Solving Methodology Guide This is a guide, supported by multimedia materials and practical vision, describing the Creative Problem Solving Methodology, explaining in details how ...