sales customer service resume examples

10 Customer Service Representative Resume Examples and Templates for 2024

Customer Service Representative Resume Templates and Examples (Download in App)

Most popular customer service representative resumes.

• Call Center Customer Service Representative
• Bank Customer Service Representative
• Bilingual Customer Service Representative
• Claims Customer Service Representative
• Call Center Representative
• Customer Service Supervisor
• Retail Customer Service Representative
• Resume Text Examples

How To Write a Customer Service Representative Resume

• Entry-Level
• Senior-Level

Call Center Customer Service Representative Resume Example

Bank Customer Service Representative Resume Example

Bilingual Customer Service Representative Resume Example

Claims Customer Service Representative Resume Example

Call Center Representative Resume Example

Customer Service Supervisor Resume Example

Retail Customer Service Representative Resume Example

Customer Service Representative Text-Only Resume Templates and Examples

• Call Center Customer Service Rep
• Bank Customer Service Rep
• Bilingual Customer Service Rep
• Claims Customer Service Rep
• Retail Customer Service Rep

Raymond Ortiz (123) 456-7890 [email protected] LinkedIn 123 Santa Maria, San Francisco, CA 12345

A customer service representative with three years of experience specializing in sales, communication, and client relations. Adept at delivering quality service to diverse customers and managing high call volumes efficiently to ensure satisfaction.

• Call center operations
• Communication and client relations
• Customer service
• De-escalation and conflict resolution

Professional Experience

Customer Service Representative, West Light Florists, San Francisco, CA October 2021 – present

• Field in-person and telephone inquiries from more than 100 customers daily and identify solutions to resolve conflicts and ensure a high-quality customer experience
• Perform regular assessments regarding customer complaints and provide suggestions to improve customer satisfaction and retention by 15%
• Meet or exceed customer satisfaction goals month over month

Store Associate, Kohl’s Department Store, San Francisco, CA September 2020 – October 2021

• Supported 20 to 40 customers daily, assisted in locating products, and finalized sales transactions
• Delivered support for regular and monthly inventory processes and reconciled stock levels to ensure accurate counts
• Managed customer returns and complaints with patience and understanding

Bachelor of Science (B.S.) Marketing University of San Francisco, San Francisco, CA September 2017 – May 2021

Meera Patel (123) 456-7890 [email protected] LinkedIn 123 Franklin Pike, Nashville, TN 12345

A customer service representative with six years of experience supporting sales teams and turning cancellations into satisfied customers. Recognized for exceptional communication and interpersonal skills while interfacing with diverse clientele. Proven ability to deliver high customer satisfaction ratings.

Customer Service Representative, TUV Firm, Nashville, TN August 2019 – present

• Manage and resolve over 50 escalated customer complaints per day, processing returns, exchanges, and changes to service levels
• Train new employees on CRM software to deliver high-quality customer service
• Achieve average customer service ratings of 87%, 13% higher than the company’s average

Customer Service Representative, Dolan Call Center, Nashville, TN May 2017 – August 2019

• Provided quality customer service in a high-volume call center, processing transactions, resolving issues, and assisting with service sign-ups
• Resolved an average of nearly 500 inquiries weekly while meeting all performance milestones for speed and accuracy
• Achieved a 92% to 95% customer satisfaction rating month over month
• Client relations
• Communication

Bachelor of Science (B.S.) Marketing University of Tennessee, Nashville, TN September 2013 – May 2017

Aliya Jackson (123) 456-7890 [email protected] LinkedIn 123 Bedford Avenue, New York, NY 12345

A senior customer service professional with over 10 years of experience specializing in continuous improvement, client relations, and cross-functional leadership. A proven track record of building strong client relationships and identifying opportunities to enhance the customer experience and improve satisfaction ratings.

Customer Service Manager, Roland Financial, New York, NY August 2017 – present

• Interface effectively with a diverse customer base, utilize de-escalation techniques, communicate with patience and understanding, and propose ideal solutions for customer issues, resulting in a 20% reduction in cancellation rates
• Identify opportunities to improve the customer experience, deliver training to new hires on service standards, and achieve customer satisfaction scores of 91% to 98%
• Serve as the escalation point for five to 10 major customer issues per week

Customer Service Representative, Alliance Insurance, New York, NY May 2013 – August 2017

• Managed inquiries, calls, and complaints from up to 50 customers per day and achieved a top 10% customer service ranking out of over 400 representatives
• Trained over 15 call center employees on conflict resolution, active listening, de-escalation, and consultative sales techniques
• Customer success
• Process improvement
• Team leadership

Bachelor of Science (B.S.) Marketing University of Syracuse, New York, NY September 2009 – May 2013

Raymond Ortiz (123) 456-7890 [email protected] LinkedIn Miami, FL 12345

Customer service team lead with consistent success managing teams, handling escalated customer complaints, and developing staff training programs.

Customer Service Team Lead, Amazon, Miami, FL | January 2020 to present

• Manage and motivate 15 representatives to consistently meet goals and deliver high-quality service
• Created a new hire training program that expedited onboarding by 20% and increased first-call resolution rates
• Analyzed call data to pinpoint trends and improvement areas, increasing overall customer satisfaction by 15%

Senior Customer Service Representative, Walmart, Bentonville, AR | June 2018 to December 2019

• Quickly handled and resolved customer complaints, maintaining a 94% satisfaction rate
• Mentored and guided junior representatives on company policies and customer service techniques
• Co-developed a new reporting system that made call data analysis more efficient and accurate

Bachelor of Business Administration, University of Phoenix, Phoenix, AZ

Associate of Applied Science in Business Management, Houston Community College, Houston, TX

Professional Development

Certified Customer Service Professional (CCSP), International Customer Service Association (ICSA)

Certified Call Center Manager (CCCM), Management and Strategy Institute (MSI)

Certified Customer Experience Professional (CCXP), Customer Experience Professionals Association (CXPA)

Tip: Always check that your resume has strong verbs. In this example, see how Raymond starts his bullet points with “Created,” “Quickly handled,” and other verb phrases that help show him as someone actively engaged.

Amar Singh (123) 456-7890 [email protected] LinkedIn New York, NY 12345

Bank customer service representative with a strong background in finance and accounting. Skilled at solving complex service issues, training junior representatives, and developing service policies, resulting in key gains in customer satisfaction and team performance.

• Conflict resolution
• Regulatory compliance
• Risk management
• Transaction processing

Senior Customer Service Representative, Deloitte, New York, NY | June 2017 to present

• Charged with addressing and resolving complex customer service issues
• Train and mentor a team of 10 junior representatives

Highlights:

• Motivated team to raise efficiency by 30%
• Drove a 20% reduction in escalated customer complaints
• Co-developed new service policies that increased customer satisfaction by 15%

Customer Service Representative, PricewaterhouseCoopers (PwC), Berkeley, CA | June 2016 to May 2017

• Provided excellent service to bank clients, increasing customer satisfaction by 20% and retention by 10%
• Applied broad knowledge of bank products and services, growing cross-sales by 25%

Bachelor of Commerce in Banking and Insurance, University of Texas, Austin, TX

Bachelor of Science in Finance, University of California, Berkeley, CA

Certified Bank Customer Service Representative (CBCSR), American Bankers Association (ABA)

Certified Financial Services Auditor (CFSA), The Institute of Internal Auditors (IIA)

Tip: When possible, enhance your job descriptions with relevant performance data. In this resume example, see how Amar’s steady use of percentages makes a more distinctive and eye-catching experience section.

Sarah Johnson (123) 456-7890 [email protected] LinkedIn Philadelphia, PA 12345

Customer service representative with a strong retail background. Demonstrated success in providing customer support, translating and interpreting information, and demonstrating cultural sensitivity in all interactions. Certified Customer Service Professional (CCSP) with a record of resolving customer complaints, improving shopping experiences, and increasing sales. Bilingual: Fluent in English and Spanish.

Customer Service Representative, LMN Incorporated, Philadelphia, PA | June 2018 to present

• Provide high-quality support in English and Spanish to a diverse customer base, resolving issues and answering inquiries about products and services
• Translate and interpret information between English and Spanish, facilitating staff members’ communication with customers
• Maintain cultural sensitivity in all interactions, adjusting communication style to respect different social norms and customs

Retail Associate, The Home Depot, Austin, TX | January 2018 to May 2018

• Assisted customers in both English and Spanish, improving the shopping experience for a diverse customer base
• Quickly resolved customer complaints, decreasing escalated service cases by 20%
• Explained product features and benefits, helping grow department sales by 15%

Bachelor of Arts in International Business, University of California, Los Angeles, CA

Associate of Arts in Spanish, Miami Dade College, Miami, FL

Certified in Production and Inventory Management (CPIM), Association for Supply Chain Management (ASCM)

Certified Professional in Supply Management (CPSM), Institute for Supply Management (ISM)

Fluency in Spanish

Tip: Use the profile summary to position yourself for your desired career move. In this resume example, Sarah wants to work in retail again. See how she signals this in her profile by citing her retail background, which can give her an edge over candidates with no retail experience.

Selena Ramirez (123) 456-7890 [email protected] LinkedIn San Diego, CA 12345

Dedicated customer service representative with a strong background in insurance claims processing. Recognized for managing high-volume insurance claims, improving efficiency, and reducing litigation costs.

• Claims processing software
• Data entry and management
• Reporting and documentation
• Settlement negotiations
• Team collaboration

Claims Specialist, The Home Depot, San Diego, CA | January 2018 to present

• Manage a caseload of around 100 insurance claims per month
• Liaise with insurance adjusters and claimants to negotiate settlements
• Maintained a 95% resolution rate
• Established a new claims tracking system that raised efficiency by 30%
• Decreased litigation costs by 20%

Customer Service Representative, Amazon, Seattle, WA | June 2015 to December 2017

• Handled around 60 customer inquiries and complaints per day
• Provided detailed product information and order status updates
• Maintained a customer satisfaction rate of 98%
• Co-developed a new customer feedback system that improved customer satisfaction scores by 15%
• Won “Employee of the Month” award three times for high dedication and service quality

Bachelor of Insurance and Risk Management, Indiana State University, Terre Haute, IN

Bachelor of Business Administration, University of California, Berkeley, CA

Certified Insurance Service Representative (CISR), The National Alliance for Insurance Education & Research

Associate in Claims (AIC), The Institutes

Certified Professional in Insurance (CPI), Professional Insurance Agents Association

Tip: When writing bullet points on any past job, think about what you created or improved for your team. In this resume sample, notice how much more impressive Selena’s first job description is with details on the tracking system she introduced.

Cameron Malfara (123) 456-7890 [email protected] 123 Franklin Pike, Nashville, TN 12345

A Customer Service Supervisor with eight years of professional experience, specializing in customer care, operations management, and team building. A strong history of leading diverse teams to enhance operational performance and improve the customer experience.

Customer Service Supervisor, Nashville International Airport, Nashville, TN October 2017 – Present

• Oversee daily frontline operations for a major airport, manage a team of 30+ frontline staff, coordinate daily workflows and scheduling, and provide a high-quality customer experience, including identifying resolutions to escalated issues
• Provide coaching and training to team members to build a collaborative work culture centered on safety and customer service, resulting in a 93% rating on customer surveys
• Conduct operational audits and root cause investigations to ensure the safety of team members and passengers during boarding and flights

Customer Service Supervisor, Memphis International Airport, Memphis, TN May 2015– October 2017

• Led a team of 25+ frontline team members and coordinated cross-functionally with flight attendants to deliver an exceptional customer experience, which included managing daily operations in compliance with corporate policies and service standards
• Exceeded annual customer service goals by 10% YOY by optimizing workflows, improving operational performance, and adjusting resources in accordance with customer volume

Bachelor of Business Administration (B.B.A.) University of Tennessee, Knoxville, TN September 2011 – May 2015

• Customer Care
• Operations Management
• Team Building
• Process Improvement
• Quality Assurance

Cameron Malfara (123) 456-7890 [email protected] 123 Bedford Avenue, New York, NY, 12345

A Retail Customer Service Representative with four years of experience, specializing in customer support, client relations, sales management, and communication. A strong history of interfacing with a broad range of customers to identify appropriate solutions and ensure satisfaction.

Retail Customer Service Associate, BestBuy, New York, NY October 2019 – Present

• Provide support to 25-35 customers per day, educate customers on electronics, payment plans, and rewards programs, and exceed monthly sales goals by 30%-40%
• Identify solutions to customer issues, including defective products, refunds, store credit, and achieve customer satisfaction ratings of 91%-94% YOY
• Coordinate with a team of 20+ retail sales and customer service associates to reduce customer wait times, identify appropriate solutions, and enhance daily operations

Retail Customer Service Associate, Target, New York, NY June 2018 – October 2019

• Responded to phone calls and in-store inquiries from retail customers, guided shoppers in locating products and merchandise, and communicated with empathy and understanding
• Communicated with other local stores and departments to aid customers, resulting in a 91% customer service ranking over 12 consecutive months

High School Diploma Central Park East High School, New York, NY September 2014 – June 2018

• Retail Customer Service

To craft an impactful resume for customer service representative positions, highlight the strongest accomplishments of your professional career. Hiring managers value candidates who can communicate effectively with a range of people. It’s important to feature your communication skills prominently throughout the document. Showcasing quality metrics, such as customer satisfaction scores, will differentiate you from the competition during your job search.

1. Write a dynamic profile summarizing your customer service representative qualifications

Before crafting your summary, analyze the descriptions of the jobs you’re interested in applying for. You’ll likely notice repetitive key terms and qualifications when evaluating the postings. Your first sentence should include your title, years of experience, and three to four specializations that align with the job description. This information will show hiring managers that you’re a highly qualified candidate immediately upon opening your document.

Senior-Level Profile Example

Entry-level profile example.

A customer service representative with four years of experience specializing in sales, communication, and client relations. Adept at delivering quality service to diverse customers and managing high call volumes efficiently to ensure satisfaction.

2. Add your customer service representative experience with compelling examples

Your professional experience section should focus primarily on your career achievements rather than simply mentioning generic job responsibilities. Hiring managers want candidates with a history of contributing to their teams and organizations. As you write your bullet points, think about your positive impact on average customer satisfaction metrics. Did you make a process more efficient or help improve the performance of your team members through training? These details make all the difference in whether or not your application makes it to the next phase of the hiring process.

Example 1 - Senior-Level

Example 2 - entry-level, 3. include customer service representative-related education and certifications.

Although your hands-on customer service experience will always be the focal point of your resume, acquiring additional certifications online can help strengthen your job application. These additional credentials show hiring managers you’re committed to improving your ability to deliver outstanding customer service, which may help set you apart from other candidates during the job search.

Certifications

• [Certification Name], [Awarding Organization], [Completion Year]
• Help Desk Certification, HubSpot, 2018
• Customer Service Certification, Service Strategies, 2017
• [Degree Name]
• [School Name], [City, State Abbreviation] [Dates Enrolled]
• Bachelor of Science (B.S.) Marketing
• Temple University, Philadelphia, PA September 2012 – June 2016

4. List key skills and proficiencies for customer service representatives

When applying for a position, the right combination of keywords is critical for getting past any applicant tracking systems (ATS). An ATS may only highlight a resume with enough keywords and the right action verbs, so a hiring manager may never see a resume that lacks the necessary phrases.

An ATS crawls through your resume, looking for specific keywords and phrases. Your resume goes to the bottom of the pile if it doesn’t find them. If it does have a good selection of keywords, it goes right to the hiring manager for consideration. Because your resume must pass both automated systems and excite the person behind the firewall, designing a resume that naturally includes these phrases is important. The more keywords you work into your resume text, the more likely you will land an interview.

How To Pick the Best Customer Service Representative Resume Template

When selecting a resume template, prioritize organization and readability over style.

Although many modern templates may be tempting, colors and graphics can often distract hiring managers from your work experience and professional achievements. In most instances, it’s better to choose a straightforward template, as the strength of your content will always be the determining factor in whether or not you receive an interview.

Frequently Asked Questions: Customer Service Representative Resume Examples and Advice

What are common action verbs for customer service representative resumes -.

Getting stuck on what action verbs to use during the resume-building process is easy. Sometimes only certain verbs convey your professional experience accurately. Using the same words repeatedly might cause your content to appear stale or monotonous to the reader. We’ve compiled a list to aid you in differentiating your usage of action verbs throughout your bullet points:

How do you align your resume with a job description? -

Customer service positions may be more competitive over the next decade. The Bureau of Labor Statistics predicts these jobs will shrink by 4% over the next 10 years. Automation technology plays a significant role in the expected change. More companies are allowing customers to handle frequent tasks like returns or exchanges through a bot or web portal. With less need for human oversight on standard procedures, companies may be adding fewer customer service jobs.

Carefully tailor your resume to the job description to differentiate yourself from the applicant pool. In addition to including appropriate keywords, show hiring managers examples of you using these specific skill sets throughout your career. Instead of simply saying you’re familiar with de-escalation techniques, consider using an example that showed you employing this skill to retain an at-risk account. These insights will make a much more lasting impression on the reader and increase your chances of landing the interview.

What is the best customer service representative resume format? -

Use a reverse chronological format when crafting your customer service representative resume. This format will feature your most recent achievements at the top of your document. It’s best to avoid using a functional resume format in most instances, as this approach emphasizes skill sets without providing context or specific accomplishments for the hiring manager.

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While not every company will require a cover letter, keeping one on hand for those that do is good. The most significant benefit of submitting a cover letter is that it allows you to mention something about the company you’re applying to and why their reputation excites you for the role. Show hiring managers that you’ve researched beforehand, demonstrating that you’re genuinely interested in the position. Read our customer service and call center representative cover letter guides for more insights.

Jacob Meade

Certified Professional Resume Writer (CPRW, ACRW)

Jacob Meade is a resume writer and editor with nearly a decade of experience. His writing method centers on understanding and then expressing each person’s unique work history and strengths toward their career goal. Jacob has enjoyed working with jobseekers of all ages and career levels, finding that a clear and focused resume can help people from any walk of life. He is an Academy Certified Resume Writer (ACRW) with the Resume Writing Academy, and a Certified Professional Resume Writer (CPRW) with the Professional Association of Resume Writers & Career Coaches.

Check Out Related Examples

Call Center Representative Resume Examples and Templates

Customer Service Supervisor Resume Examples and Templates

Retail Customer Service Representative Resume Examples and Templates

Build a Resume to Enhance Your Career

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• How to Write a Resume Learn More
• How to Write a Cover Letter Learn More
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Customer Service Resume [2024] - Examples & Guide

Looks great, right?! Follow the steps below to create a resume that’ll have employers in a frenzy to hire you.

You’re a customer service representative.

You keep customers satisfied by providing solutions to their concerns.

But now it’s time to ease your future employer’s concerns by providing a resume that shows your value as a customer service employee.

This involves highlighting your most notable skills and experiences.

Not sure how to do this?

Well, just follow the simple steps in this guide.

• An example of a finished customer service resume that works
• How to write a customer service resume that’ll fill up your interview diary
• How to make a customer service resume stand out [with top tips & tricks]

Looking fore more specific resume examples? Check out this list of customer service resume examples:

• Barista Resume
• Bartender Resume
• Server Resume
• Waiter Resume
• Receptionist Resume
• Cashier Resume
• Event Planner Resume
• Flight Attendant Resume
• Bar and Restaurant Manager Resume

How to Format a Customer Service Resume

Before you can serve the hiring manager, you need to organize your work station!

But what do we mean by this?

Well, just like your work station, your resume needs to be arranged in a way that doesn’t lead to confusion and delays.

Choosing the correct resume format allows the hiring manager to instantly see your most notable achievements, instead of having to hunt for them. 

The most common resume format is “ reverse-chronological ”, and it is one that we always recommend to customer service representatives. 

The following two resume formats also get our approval…

• Functional Resume – If you’ve got the natural talent to help customers, but lack the hands-on experience, this resume format is recommended. A functional resume focuses on skills, which makes it ideal for those who lack experience or who have gaps in their employment history.
• Combination Resume – Have previous experience in the customer service industry? Then you may want to use this format. Specifically, the format combines both “Functional” and “Reverse-Chronological”.

Use a Customer Service Resume Template

Right, time to fire-up your text editor and get typing!

But wait there.

Although great for creating simple files, there are better alternatives when creating a customer service resume. 

You see, text editors don’t hold its structure, which can result in layout breakages.

Want to avoid an afternoon of headache? Use a customer service resume template. You can tailor any of the following resume templates for a customer service specialist resume.

What to Include in a Customer Service Resume

The main sections in a customer service resume are:

• Work Experience
• Contact Information

To really make an impression, you can also add these optional sections:

• Awards & Certification
• Volunteer Experience

Interests & Hobbies

So those are the customer service resume sections , but what do you write for each of them? 

Let’s find out!

Want to know more about the different sections? View our guide on What to Put on a Resume .

How to Correctly Display your Contact Information

You should treat your contact section with the same care that you treat your customers.

Failure to do so could result in misspellings and wrong numbers, which makes it impossible for the recruiter to offer you an interview! 

The contact information section on your resume must include:

• Professional Title – Align this to the role you’re applying for, so “Customer Service Assistant”
• Phone Number – Check each number carefully
• Email Address – Keep your email professional ([email protected]), unlike that one from your childhood ([email protected]).
• Location – City+Country
• Optional - relevant social media
• Joe Blogs - Customer Service Assistant. 101-358-6095. [email protected]
• Joe Blogs - Customer Service Hero. 101-358-6095. [email protected]

How to Write a Customer Service Resume Summary or Objective

Establishments are always on the lookout for customer service representatives.

But this fact only makes competition more intense.

And with this in mind, we shouldn’t be surprised that recruiters spend just a few seconds on each resume.

If only there was a way to get the recruiter hooked and read through your whole resume?

Fortunately, you can this with a resume summary or objective .

As a customer service representative, you know that friendly introductions go a long way. Similarly, both resume summaries and objectives are short paragraphs that introduce your skills and experiences. 

But what is the difference between a summary and an objective?

A resume summary is a 2-4 sentence summary of your most notable restaurant experiences and achievements.

• Enthusiastic customer service representative with five years of retail experience responding to all manner of customer inquiries. Career highlights included being awarded “Employee of the Month” for 36 months out of 48 months and receiving 99% positive customer survey results at XYZ Convenience. Seeking a role at ABC Tech, where my service skills can be leveraged to achieve and maintain the highest level of customer service.

A resume objective is a 2-4 sentence snapshot of your goals and aspirations.

• Passionate and hard-working student working towards graduating with a BA in History from UT Austin. Relevant experience includes serving customers in a campus bar. Eager to become the new customer service representative role at XYZ Tech to leverage interpersonal skills for the highest quality of service.

Got relevant work experience? Use a resume summary. 

Got the skills, but can’t back it up with experience? Use a resume objective.  

How to Make Your Customer Service Work Experience Stand Out

Recruiters hate nothing more than risk.

You see, their job is on the line if they hire the wrong person.

As such, you need to prove you have what it takes, and your work experience section is the easiest way to do that

Here’s the best way for customer service representatives to structure the work experience section:

• Position name
• Company Name
• Responsibilities & Achievements

Customer Service Representative 

YXZ Convenience Store

03/2017 - 04/2021

• Achieved highest up-sell rates in both 2017 (2.8%) and 2019 (3.2%)
• Worked at the customer information desk for 10+ hour shifts
• Welcomed 1000+ customers during store opening event
• Won “Employee of the Month” three months in a row by engaging with customers in personal, yet professional manner

The key here is to showcase how valuable you were to your previous employer. Doing so will have companies competing against each other for your skills.

Instead of saying…

“Spoke to all customers”

“Won “Employee of the Month” three months in a row by engaging with customers in personal, yet professional manner”

Simply put, the first sentence states that you spoke with customers, but it doesn’t say whether you were successful in doing so.  

The second statement goes into more detail and backs-up your claims with awards.

What if You Don’t Have Any Work Experience?

Maybe you’re a student looking for their first customer service job?

Or maybe, you have experience in the field, but never in a retail environment?

Don’t worry, as there are ways to get around this.

All you need are the core job skills and a willingness to learn.

And you can showcase this with related job experience or school projects. 

For example, if you’ve ever worked as a cashier, you can talk about any crossover skills and experiences. Just like a customer service representative, you were friendly, dealt with customers concerns, and operated a POS/computer. 

Use Action Words to Make Your Customer Service Resume POP!

Let’s image that you’re a job recruiter.

Sitting down to read the same generic resumes, one after another.

No one stands out. In fact, all resumes are blending into one.

This exercise highlights the importance of making your resume different from the other applicants. 

One of the best ways to do this is to use power words :

How to Correctly List your Education

After showcasing your experiences, you should delve into your education to date. 

There’s no magic tricks with this section, just enter your education history in this format:

• Degree Type & Major
• University/School Name
• Years Studied
• GPA, Honours, Courses, and anything else you might want to add

High School Diploma

Lynbrook High School, California

Graduated 2018

Still concerned about your education section?

The answers below may help you:

What if I haven’t finished my current education yet?

• No problem. Just mention your education to date

Should I include my high school education?

• It’s recommended to only include your highest form of education. If that’s your high school diploma, then list it

What do I put first, my education or experience?

• For a bartender role, your experiences always come first 

Need more advice? Check out our guide on how to list education on a resume .

Top 10 Skills for a Customer Service Resume

Whether you’re skilled enough to multi-task while on the phone or operate POS systems with ease, the recruiter is waiting to find out. 

However… to keep your resume to one page, you can’t list every skill you own.

So, which skills don’t make the cut?

It comes down to looking at the job description to identify what the company wants from their new customer service representative. 

Will the specific skill be beneficial to the company?

If so, list it!

For some inspiration, here are some of the best customer service resume skills:

Hard Skills for Customer Service Professionals:

• Computer Skills
• Mathematical Skills
• Product Knowledge
• Point of Sale (POS) Systems

Soft Skills for Customer Service Professionals:

• Personable and friendly 
• Endurance (long hours)
• Conflict resolution 
• Time management 
• Team player
• The hiring manager will typically ask interviewees for examples of when they have shown the skill listed. As such, only include skills that you actually posses.

Here’s a more comprehensive list of 100+ must-have skills this year .

What Else Can You Include?

Ask yourself one question..

Is your resume the BEST it can be?

Although we have completed every essential resume section, we have to do everything it takes to win that interview.

Adding the following sections could be the deciding factor in whether you’re interviewed for the customer service representative role or not.

Awards & Certifications

Have you ever won an employee of the year (or month) award?

Have you completed any additional courses to expand your knowledge?

Whether it’s an award or certification, make space for this section if you have something that you’re proud of.

Here are some quick example:

• Employee of the Year 2019 – XYZ Convenience 
• Learning How to Learn – Coursera Certificate

Applying to an establishment in China Town?

Then being fluent in Mandarin is a good way to shortcut your resume to the top of the pile.

Whether the job description requires it or not, being able to speak multiple languages is impressive – and no one can argue with that!

Rank the languages by proficiency:

• Intermediate

Now, you may be wondering, “how does my love of animals affect my customer service skills?”

Well, it doesn’t.

But employers want customer service representatives who will fit in with the rest of the staff.

Your hobbies allow the hiring manager to see behind your qualifications and learn more about who you REALLY are.

Here’s which hobbies & interests you may want to mention.

Include a Cover Letter with Your Resume

As a customer service representative, you need to leave a positive impression.

Your application is no different.

And the best way to leave an unforgettable impression is to write a convincing cover letter.

You see, resumes give the vital information, but nothing speaks to a recruiter like a cover letter that delves deeper into who you are and why you want the job.

Here’s how to create a structure that works.

You should complete the following sections:

Personal Contact Information

Include your full name, profession, phone number, email, and address 

Hiring Manager’s Contact Information

Include their full name, position, location, email

Opening Paragraph

To hook the hiring manager, the start of your resume needs to pack a punch. Use concise language to mention:

• The position you’re applying for
• Your experience summary and best achievement to date

Once you’ve sparked the hiring manager’s interest, you can delve further into the following specifics:

• Why you chose this specific establishment
• What you know about the establishment’s culture
• How your skills will be beneficial to the establishment
• If you have worked in similar industries or positions before

Closing Paragraph

Avoid ending the conversation abruptly, you should:

• Conclude the main points of your letter
• Thank the hiring manager for their time and the opportunity
• End with a call to action. This is a good way to continue the conversation further. A simple “At your earliest opportunity, I’d love to discuss more about how I can help XYZ with...” will work.

Formal Salutations

Although this letter shows your personal side, the letter should end professionally. Use something like, “Kind regards” or “Sincerely.”

For extra advice and inspiration, read our step-by-step guide on how to write a cover letter .

Key Takeaways

You know your customer service skills are good enough to get the job.

And if you follow the above advice, the recruiter will know that too!

Let’s conclude what we’ve learnt:

• The resume format needs to suit your specific situation. Prioritize the reverse-chronological format, and then follow the content layout tips
• Use an attention-grabbing resume summary or objective
• In your work experience section, show your value by highlighting your most relevant and best achievements, rather than day-to-day duties
• Attach a convincing cover letter for a personable application

That was a lot of information, but now you’re all set to make a Customer Service resume of your own!

Suggested Reading:

• Resume Keywords and How to Use Them
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• • Led a team of 30 customer service agents, improving team efficiency by 25% through targeted coaching and process optimization.
• • Implemented a customer feedback loop that led to a 15% increase in customer satisfaction scores over a 6-month period.
• • Collaborated with cross-functional teams to streamline gate operations, resulting in a 10% increase in on-time departures.
• • Spearheaded the adoption of a new ticketing system, reducing check-in times by 5 minutes per passenger.
• • Orchestrated employee participation in safety training programs, achieving a 20% reduction in workplace incidents.
• • Championed an initiative to enhance the lost luggage claim process, recovering 500+ items for customers within the first quarter of implementation.
• • Trained and mentored a team of 20 agents, increasing team performance metrics by 30%.
• • Facilitated a seamless introduction of new self-service kiosks, cutting average wait times by 7 minutes.
• • Managed crisis situations, ensuring 90% customer retention rate following resolution of travel disruptions.
• • Negotiated with service providers to enhance lounge amenities, improving customer ratings by 20%.
• • Implemented a recognition program that boosted employee morale and reduced staff turnover by 15%.
• • Resolved 200+ customer inquiries per week, maintaining a resolution success rate of 95%.
• • Contributed to a 10% improvement in loyalty program enrollment by driving awareness through excellent service.
• • Pitched and executed a project to improve signage at check-in areas, enhancing navigation for travelers.
• • Assisted with the training of new hires, helping to shorten the average training period by 2 days.

25 Customer Service Resume Examples & Guide for 2024

Craft the Perfect Customer Service Resume with Our Expert Tips and 25 Ready-to-Use Templates.

All resume examples in this guide

Entry-Level Customer Service

Client Engagement Manager

Client Service Manager

Customer Account Manager

Customer Care Manager

Customer Experience Manager

Customer Relations Manager

Customer Sales Representative

Customer Service Manager

Customer Service Retail

Field Service Manager

Service Advisor

Customer Service Associate

Customer Service Specialist

Retail Customer Service Clerk

Bilingual Customer Support

Customer Service Success Specialist

Customer Service Coordinator

Customer Service Technician

Call Center Customer Service

Customer Service Supervisor

Remote Customer Service

Customer Service Agent

Customer Service Consultant

Resume Guide

Customer service resume sample, how to format a customer service resume, how to write your customer service resume experience, how do i write a customer service resume with no experience, how to list your hard and soft skills on your resume, how to list your certifications and education on your resume, how to write your customer service resume summary, additional sections for a customer service resume, in conclusion.

Crafting a customer service resume is like delivering excellent support—it requires precision, clear communication, and an understanding of what is a resume . Your resume serves as the first impression a potential employer has of you, making it crucial to convey your skills and experience effectively.

In an industry where 78% of customers abandon purchases due to poor service , knowing how to write a resume  that reflects your dedication to quality is essential. This guide will help you learn the best strategies for presenting your ability to resolve issues, stay composed under pressure, and create positive experiences—ensuring your application makes the impact you intend.

Key takeaways

• Use a reverse chronological format to highlight your most recent and relevant experience.
• Ensure ATS compatibility by matching resume language to the job description and maintaining a clear format.
• List work experience with job titles, locations, and dates, emphasizing customer service skills.
• Quantify achievements, like improved satisfaction ratings or reduced response times, to show impact.
• Include a skills section with both technical skills and soft skills essential for customer service.
• Detail education with relevant coursework and honors to demonstrate formal training in customer service.
• Craft a resume summary that underlines your customer service experience, skills, and achievements.

First things first. Let’s have a look at what a classically good resume looks like in regards to a customer service candidate.

Below is a great example of a resume written by a customer service applicant. Feel free to copy and adapt it to your needs.

Richard Blake

Customer Service Representative

[email protected] | LinkedIn Profile | Yakima, WA

Dedicated Customer Service Representative with over a year of experience in sales and customer service, specializing in providing solutions for critical electrical infrastructure and power systems. Strong communicator with a proven ability to manage orders, quotes, and resolve customer issues effectively. Seeking to leverage technical knowledge and customer service skills to enhance customer satisfaction and drive success in a team-oriented environment.

Ritz Company, Yakima, WA

June 2023 – Present

• Delivered exceptional customer care to both internal and external clients, consistently meeting service-level agreements.
• Managed regional customer support, including accurate order entry, quotes, and RMAs, ensuring timely and precise processing.
• Communicated with customers and representatives to provide updates on deliverables and resolve issues with minimal supervision.
• Collaborated with the team to track customer feedback and implement solutions to drive customer satisfaction.

Sales Associate

Johnson’s Retail, Yakima, WA

June 2022 – May 2023

• Provided excellent customer service, assisting customers with product selection and inquiries.
• Managed cash register operations, such as handling transactions and maintaining accurate records.
• Assisted in inventory management and restocking to ensure product availability and organization.

Associate of Business

Yakima Valley College, Yakima, WA

Graduated: May 2022

• Relevant courses:  Business Communication, Customer Service Management, Technical Writing, Principles of Marketing
• Honors:  Dean's List, Spring 2021
• Certifications
• Certified Customer Service Professional (CCSP)
• Customer Service Manager Certification (CSMC)
• Customer Relationship Management (CRM) Systems
• Order Processing and Documentation
• Technical Product Knowledge Acquisition
• English (Fluent)
• Spanish (Conversational)

Having seen a proper resume, let’s get into the details of what goes into creating one yourself.

Think of your resume as the first impression you make on potential employers, much like a well-designed storefront invites customers in. Just as every detail in a store’s layout is carefully considered to enhance customer experience, understanding what makes a good resume  is crucial.

Your resume format  should be clear, organized, and tailored to impress recruiters, reflecting your professionalism and attention to detail. Here’s how to format a polished resume layout  for a customer service representative.

The most effective resume format  for a customer service role is the reverse chronological order . This format highlights your most recent and relevant experience first, showcasing your current skills and expertise, which is vital in a dynamic, customer-centric industry.

The order of the resume sections  should flow as follows (we’ll go over each of these in detail later):

• Resume summary
• Work experience
• Additional sections (e.g. languages, hobbies and interests, etc.)

This structure is favored by recruiters because it presents your qualifications in the most organized and appealing way.

Resume design tips

• Keep resume margins  between 0.5 to 1 inch to maintain a professional and readable layout.
• Use business colors on your resume , primarily black and white, with minimal accent colors for resume headings  to create a polished and clean appearance.
• Choose clean, professional fonts  like Arial, Lato, or Rubik, sized 10 to 12 points for readability.
• Consider a double-column resume layout  to clearly organize your customer service skills, technologies, and achievements.
• Aim for a one-page resume , though two pages are acceptable  if you have extensive experience directly relevant to customer service.

Resume header

• In your resume header , include your contact information , such as your city and state, but omit your full address , as it's less crucial for customer service roles, especially if remote.
• Provide a professional email address  and relevant links, such as your LinkedIn profile .
• Generally, avoid adding a photo  unless specifically requested or customary in your job market.
• Craft a clear resume headline  that summarizes your customer service expertise and emphasizes your adaptability and success in various service environments.

File format:

• Save your resume as a PDF  to maintain consistent formatting.
• Use “FirstName LastName CustomerService_Resume.pdf” as a naming convention  for clarity.

ATS (Applicant Tracking Systems)  often cause unnecessary concern. Despite common misconceptions , our tests revealed that elements like fonts, colors, columns, and resume length  generally don’t hinder parsing. Instead, prioritize aligning your resume’s language with the job description and paying attention to formatting details like dates and bullet points, as these can impact your application.

Remember, not all companies rely on ATS, so avoid overloading your resume with keywords—clarity and readability should remain your focus.

Unsure if your current resume meets ATS standards? Try Enhancv’s free ATS checker  to see how it measures up!

Is your resume good enough?

Drop your resume here or choose a file . PDF & DOCX only. Max 2MB file size.

With your resume format set, the next step is to focus on your work experience, a crucial element in writing a standout resume  that focuses on your strengths in customer service.

Listing work experience  on a customer service resume is essential as it demonstrates your ability to handle real-world customer interactions, establishes your credibility, and highlights your capacity to resolve issues effectively. It shows potential employers your expertise in managing customer needs and your proficiency in working within a team-oriented environment.

How to write work experience entries

• Job title, company (optional, company description), location, and dates:  This information sets the context of your experience, providing a clear timeline and background.
• Concise bullet points :  Clearly describe your key responsibilities and achievements in each role, focusing on your ability to assist customers, manage inquiries, and resolve complaints.
• Relevant skills and tools:  Mention specific customer service software, CRM systems, and methodologies you’ve used, such as Zendesk, Salesforce, or problem-solving techniques.
• Impact underlined:  Quantify your results when possible, such as the number of customer issues resolved, customer satisfaction ratings improved, or efficiency enhancements you implemented.
• Action verbs and strong adjectives : Use powerful action verbs  and descriptive resume adjectives  to convey your contributions and emphasize your proactive approach.

Customizing your resume  is essential because it makes your skills and experiences more relevant to the job, proving that you’re a strong match for the position. It also meets the employer's expectations by showcasing your awareness of the role and the company’s challenges—especially vital in customer service, where knowing client needs and giving effective solutions is crucial.

How to tailor your work experience effectively

• Carefully read the job posting:  Identify the specific skills and qualifications required, and incorporate these keywords and phrases  into your work experience descriptions.
• Illustrate relevant experience:  Focus on aspects of your past roles that closely align with the new position’s requirements, such as customer engagement, conflict resolution, or teamwork.
• Highlight relevant roles:  If you’ve held a variety of positions, prioritize those that align most closely with the job you’re applying for, displaying the responsibilities that demonstrate your suitability for the role. This may involve placing greater emphasis on certain aspects of your past positions.

Let’s have a look at an actual job ad for a Customer Sales Representative and use it as the basis for tailoring your resume sections .

As a Customer Service Representative in Sales and Customer Service, you’ll provide solutions and services that help our customers protect and control critical electrical infrastructure and power systems worldwide.

As a Customer Service Representative, a typical day might include the following:

• Providing world-class customer care to both internal and external customers.
• Engaging in regional customer support activities including accurate entry of orders, quotes, and RMA's, and creation and maintenance of special specifications.
• Communicating to customers and reps on deliverables and resolving additional customer service issues with some work direction from supervisor and peers.
• Completing and passing required customer service certifications.
• Using judgment skills, prior experience, and company policies and procedures to resolve standard and in-region problems .
• Assisting with customer feedback tracking and driving to customer satisfaction.

This job might be for you if you have:

• A minimum of one year of customer service experience.
• An Associate's degree or related business experience.
• Strong computer skills.
• The ability to learn concepts and technical details of products.
• Strong writing, proofreading, documentation, and communication skills.
• The ability to learn new skills and assume new responsibilities.
• The ability to work cooperatively in a team environment.

Below is a tailored work history section. The highlighted texts in the job ad have been targeted in the entries.

• • Provided exceptional customer support, enhancing customer satisfaction ratings by 15% through effective communication and problem resolution.
• • Managed regional order entries, quotes, and RMAs, reducing processing errors by 20% using Salesforce and Zendesk CRM systems.
• • Resolved customer issues promptly, improving average response times by 30% and contributing to higher service standards.
• • Assisted in tracking and analyzing customer feedback, driving a 10% increase in repeat business and loyalty.
• • Delivered high-quality customer service, achieving a 90% satisfaction score by accurately addressing customer inquiries and concerns.
• • Processed orders and returns with precision, reducing order cycle times by 15% and minimizing errors.
• • Utilized problem-solving skills and CRM software to handle standard and complex customer service issues, achieving a 25% improvement in first-contact resolution rates.
• • Collaborated with team members to streamline customer feedback processes, resulting in a 20% enhancement in service efficiency.

Targeting explanation :

• Highlighted customer service and support skills, directly aligning with the job's requirement for world-class customer care.
• Emphasized experience with CRM systems like Salesforce and Zendesk, matching the job's need for handling orders, quotes, and RMAs.
• Demonstrated quantifiable achievements in improving customer satisfaction and operational efficiency, aligning with the job's focus on enhancing customer satisfaction and service quality.

Now that you’ve seen the best way to customize your customer service experience, let’s explore the element of quantifying your achievements.

How to quantify your experience on a resume

Including numbers and results  on a customer service resume is crucial because they clearly show the impact of your work, such as improving customer satisfaction or reducing response times. To quantify these effectively, use specific metrics like the percentage increase in customer satisfaction, the number of customer issues resolved, or the reduction in average call handling time. To better help you, here are some examples of using metrics in the context of customer service:

• Quantify the percentage increase in customer satisfaction scores  after implementing the feedback you provided.
• Specify the average response time reduction in handling customer inquiries  after you optimized a specific process.
• Detail the number of customer issues resolved per day or week  and the impact this had on customer retention.
• Indicate the percentage of calls or emails successfully converted into repeat customers  through your service efforts.
• Mention the percentage improvement in first-contact resolution rates  after you developed or refined customer service strategies.

Now with that understood, let’s go through what you can do to create a successful resume even if you lack professional experience.

If you're applying for an entry-level  customer service job, don't be discouraged—many people start their careers in customer service, and you can still secure a position even without prior experience. Crafting a successful resume without work experience  is achievable by emphasizing other parts of your application to prove your potential and skills.

Here is a list of things you can do:

Use a functional resume format :   Focus on skills rather than work history to highlight your abilities in customer service-related tasks.

Consider a hybrid resume format : Combine elements of functional and chronological resumes to balance skills and limited work experience. It’s also a great format if you’re transitioning fields.

• Display transferable skills : Skills gained from other experiences, such as communication, problem-solving, empathy, and teamwork, are crucial for customer service.
• Show relevant coursework or certifications : List any courses or certifications, such as LinkedIn Learning customer service courses, that demonstrate your knowledge and commitment to the field.
• Add a volunteer or internship experience section : This means any unpaid work or internships where you developed customer service skills, detailing specific tasks and accomplishments.
• Incorporate an achievements or awards section : Mention any academic achievements, awards, or recognition that underlines qualities valuable in customer service, like leadership or excellence in communication.
• Leverage personal projects : Describe any personal projects  or initiatives where you showed customer service skills, such as managing a community event or volunteering for a local organization.
• Add a cover letter : Accompany your resume with a cover letter  that explains your passion for customer service and how your background makes you a strong candidate despite lacking formal experience.

Include a strong objective statement

Start with a concise resume objective statement  that reflects your enthusiasm for customer service and outlines your key strengths and attributes relevant to the role.

• Shine a light on relevant skills and qualities : Focus on key customer service skills such as communication, problem-solving, and empathy, and mention how you plan to use these abilities to contribute to the company’s success.
• Tailor the objective to the specific job : Customize your statement to reflect the company's values and the role's requirements, demonstrating that you understand their needs and are committed to delivering exceptional customer service.

Below is an ideal example of such a statement.

With your work experience outlined, it’s time to examine how to properly illustrate your hard and soft skills on your next resume.

Providing a skills section  on your customer service resume quickly displays your core competencies , allowing employers to easily evaluate how well you match the role. This section ensures that your customer service skills, both technical and interpersonal, are prominently featured.

Let’s take a look at the two types separately.

Hard skills

Hard skills on your resume  demonstrate your technical abilities in customer service. List these in a Skills or  Technical Skills  s ection , aligning them with the job description to ensure they’re relevant and easily noticed by hiring managers and applicant tracking systems.

Here’s a comprehensive list of the most sought-after hard skills for customer service professionals.

Best hard skills for your customer service resume

• CRM software (e.g., Salesforce)
• Microsoft Dynamics 365
• HubSpot Service Hub
• RingCentral
• VoIP systems
• Genesys Cloud
• JIRA Service Desk
• Chatbots/AI
• Google Workspace
• Microsoft Office Suite

Soft skills

These are crucial for customer service roles as they showcase your ability to interact effectively with customers. Soft skills  should be woven throughout your resume—in the summary, objective, work experience, and education sections—to highlight how you’ve applied them in real situations, rather than listing them separately.

Here are the essential people skills to feature in your next customer service application.

Best soft skills for your customer service resume

• Active listening
• Communication
• Problem-solving
• Adaptability
• Conflict resolution
• Time management
• Attention to detail
• Multitasking
• Team collaboration
• Critical thinking
• Emotional intelligence
• Decision-making
• Cultural awareness
• Negotiation skills

The next step is to showcase your educational background to further demonstrate your qualifications and knowledge.

Detailing your education on your resume , along with any relevant certifications, reinforces your qualifications and expertise as a customer service professional. This enhances your credibility and shows your dedication to ongoing professional growth.

Education section

Elements of an education entry:

• Specify your major and minor  to show formal training in skills relating to customer service.
• List the name of where you studied . This adds credibility to your resume and can help establish connections if the employer has ties to the institution.
• Include the year you completed your studies  to provide a clear timeline of your educational background. Consider adding the month if you’re a recent graduate.
• Mention relevant coursework  that directly aligns with customer service, like conflict resolution, psychology, or communications, to highlight specific skills that apply to the role.
• Detail any academic honors , such as Dean’s List  or Cum Laude —this will illustrate your diligence, commitment, and excellence in your studies.
• Display any customer service certifications or additional training programs , to emphasize your expertise and dedication to the field.
• Provide your GPA  if it’s above 3.5.

Next, let’s look at an example of a candidate successfully listing their associate’s degree  on an education entry. They’ve specifically tailored to the customer service job shown earlier.

• • Relevant coursework: Business Communication, Conflict Resolution, Customer Relationship Management, and Intro to Business Analytics
• • Honors: Dean’s List (2022, 2023)
• • Certifications: Completed Customer Service Fundamentals Certification and CRM Software Training

This entry effectively targets the job ad by emphasizing relevant coursework such as Business Communication and Customer Relationship Management, directly aligning with the skills needed for a Customer Service Representative. It also brings attention to certifications and honors, showcasing the candidate's commitment to professional development and excellence in customer service.

Certification section

Sometimes, it's better to list certifications on your resume  in a separate section to ensure they stand out and highlight your commitment to professional development (especially if you have several to display).

Elements of a certification entry:

• Certification name
• Issuing organization
• Date of completion or expiration (if applicable)
• Brief description of skills or knowledge gained (optional)

Here are the most popular certificate programs now available.

Best certifications for your customer service resume

• Certified Call Center Manager (CCCM)
• Customer Experience Management Certification (CEMC)
• Certified Contact Center Supervisor (CCCS)

With your education section complete, focus next on creating a strong resume summary that captures your essential skills and customer service expertise.

The resume summary  is a critical component of a customer service resume, serving as a concise introduction that highlights your key skills, relevant experience, and significant achievements in customer care. It’s designed to capture the attention of hiring managers by quickly showcasing the most impactful aspects of your background and demonstrating your suitability for the role.

Elements to include:

• Mention how many years you’ve worked in customer service to establish your experience and reliability.
• Underline essential skills relevant to customer service, such as communication, problem-solving, and familiarity with CRM systems.
• Quantify your achievements when possible, like improving customer satisfaction ratings or reducing response times, to provide concrete evidence of your impact.
• Briefly touch on your approach to customer service, such as a commitment to empathy and proactive problem-solving, to give a sense of your style and dedication.
• Tailor your summary to reflect the language and specific needs of the job posting, emphasizing how your background aligns with the company’s customer service goals.
• Avoid using the personal pronoun "I"  to maintain a professional tone.

By crafting a focused and engaging resume summary, you position yourself as a unique candidate from the very beginning.

This summary is effective because it displays relevant experience and skills that directly align with the job requirements, involving a specific metric (95% customer satisfaction rating) to demonstrate proven success. It also underlines key attributes like problem-solving, communication skills, and familiarity with industry-specific procedures.

Let’s move on and consider some additional sections to further support your qualifications and make your application shine.

Optional sections on a customer service resume can provide a more comprehensive view of your qualifications and help differentiate you from other candidates by illustrating unique skills, achievements, and experiences.

• Volunteer experience : Showcase volunteer roles that require customer service skills to show your dedication to helping others and your ability to engage with diverse groups.
• Awards and honors : List any awards or recognition you've received for outstanding customer service or related achievements to prove your excellence in the field.
• Languages skills : Mention any languages you speak fluently to highlight your ability to communicate with a broader range of customers.
• Professional affiliations : Include memberships in customer service or industry-related organizations to describe your engagement with the field and commitment to staying informed about industry trends.
• Hobbies and interests : Add hobbies and interests that demonstrate interpersonal skills or empathy to show your ability to connect with others and enhance your customer service capabilities.

Customer service is not about doing what is required, it’s about doing what is right.

Bob Farrell, American entrepreneur and motivational speaker

By carefully structuring your resume and emphasizing relevant skills, experience, and achievements, you can effectively shine a light on your suitability for a customer service role. Remember to tailor each section to the job description to maximize your chances of getting noticed by potential employers.

Looking to build your own Customer Service resume?

• Resume Examples

Frequently asked questions about customer service resumes

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Resume Worded   |  Proven Resume Examples

• Resume Examples
• Administrative Resumes

24 Customer Service Resume Examples - Here's What Works In 2024

Applying for a customer service role your resume is an essential part of your application. below, we’ve compiled five resume templates with the most important qualities that hiring managers are looking for in 2023. (google docs and pdfs attached)..

Have you ever been told that you have a sixth sense for other people’s emotions? Do you have superb communication skills? Do you love solving interesting problems? If you answered yes to any of these questions, you could have what it takes to work in customer service. In the modern era, the need for strong customer service employees is higher than ever. The internet is helping brands reach global audiences and users, making the 24/7, “always-on” marketplace a reality. In addition, customer’s voices are amplified across platforms in the modern era, making the success of a business depend heavily on customer satisfaction. A strong customer service team is key to building the foundation of a successful company, and recruiters are on the hunt for customer service representatives, managers, and supervisors who are adept at solving customer issues and who can represent and uphold the company’s brand. Experts project that the employment of customer service employees will grow a staggering 10% through 2024 -- faster than the average for any other field of expertise. But as the field grows, so does the amount of competition. If you want to work in customer service, it’s important to ensure that your resume will stand out from the crowd. What should a customer service resume in 2023 look like? Below, we’ll go over 5 successful customer service resume templates that you can download and use. We’ll also go over some of the most important skills that hiring managers look out for, and some other useful tips to keep in mind as you write your customer service resume.

Customer Service Resume Templates

Jump to a template:

• Customer Service Representative
• Customer Service Manager
• Customer Service Supervisor
• Entry Level Customer Service Representative
• Director of Customer Service
• Retail Customer Service Rep
• Call Center Customer Service Rep
• Customer Service Specialist
• Customer Service Agent
• Customer Service Cashier
• Customer Service Associate
• Customer Service Sales Associate
• Healthcare Customer Service Rep
• Remote Customer Service Rep
• Call Center Manager
• Call Center Representative
• Call Center Supervisor
• Call Center Agent
• Call Center CSR

Jump to a resource:

• Keywords for Customer Service Resumes

Customer Service Resume Tips

• Action Verbs to Use
• Bullet Points on Customer Service Resumes
• Related Administrative Resumes

Get advice on each section of your resume:

Template 1 of 24: Customer Service Representative Resume Example

If you are outgoing, patient, and a great communicator, a role as a customer service representative might be right for you. Customer service representatives are customer-facing roles who address customer concerns, issues and complaints for a company. The customer service representative is the company's first line of defense in helping customers and ensuring satisfaction. These professionals may work in-person, or in remote settings like a call center. The customer service representative may address a variety of questions and problems from customers each day, and therefore must be master communicators and skilled problem solvers. To become a customer service representative, you’ll need at minimum a high diploma, and preferably an associates degree in a related field like psychology or business adminstration. Previous customer facing experience, such as prior roles as a sales associate or support specialist will be helpful in landing this role. Soft skills are of utmost importance when it comes to what companies are looking for in potential customer service representatives. The ideal candidate will be patient, great at multitasking, and communicating.

We're just getting the template ready for you, just a second left.

Tips to help you write your Customer Service Representative resume in 2024

   showcase your ability to handle stress effectively.

A role as customer service representative can quickly become overwhelming if you don’t have great stress and crisis management tools. Customers may be emotional when they address representatives, which makes it extremely important that you show your experience with crisis de escalation, active listening, and effective problem solving on your resume.

   Highlight any successes you have had boosting customer satisfaction

Oftentimes, customer service reps are rated on a customer satisfaction score. If you’ve had roles where you were rated on a customer satisfaction survey, be sure to highlight any steps you took to improve your customer ratings. Maybe you often went above and beyond for customers, or found a new way to solve a common issue. Either way, be sure to highlight any experience you have improving customer experience.

Skills you can include on your Customer Service Representative resume

Template 2 of 24: customer service representative resume example.

When applying for a customer service role, it’s important to show the recruiter that you have the required skills and knowledge for the job. You should highlight work experience that is relevant for the role, like in the given resume, which includes three instances of past work experience in a customer service capacity. It’s okay if you don’t have over 8 years of experience in customer service -- you can also highlight your experience in your skills and in your education section.

   Strong action verbs and tangible results in customer support

The first bullet of each section has a strong action verb accompanied by a measurable outcome, i.e. “exceeded sales target by 18%”, “achieved a 100% customer approval”, and “greeted 100+ daily guests”. These bullets clearly communicate that the applicant is not only well-versed in customer service, but that they can deliver results that are beneficial to the company. You should include as many numerical examples like these as you can, since hiring managers often skim resumes for such measures of proof.

   Education and skills related to customer support fields

Customer service representatives must have high EQ, be excellent at communication, and have superb problem solving skills. They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one. Try to list out all the qualities you can think of that a good customer service representative would have and highlight them in your resume. For example, this applicant highlights a very important skill -- communication -- showing that they received an M.S. in Communications and a Minor in Public Speaking. They also highlight their skill in Customer Satisfaction. What other customer service skills can you see that they highlight?

Template 3 of 24: Customer Service Manager Resume Example

The customer service manager is an integral role on any customer-facing team. Customer service managers can work in a variety of industries. They are responsible for leading the customer service team, ensuring customer ratings are trending positively, revamping customer service protocols, training new staff, and more. To become a customer service manager, you’ll need some critical soft skills and experience. Generally, hiring managers will look for a candidate with a minimum of an associates degree in business, communications, or another related field. However, those with a high school diploma could be considered if they have a lot of experience. Previous customer service and support experience is required to land this role. Candidates should be comfortable working face-to-face with customers, excellent problem solvers, and goal oriented.

Tips to help you write your Customer Service Manager resume in 2024

   highlight your leadership skills.

As a customer service manager, you will train and guide junior-level customer service staff. For this reason, you should highlight your ability to mentor and lead others. Maybe you volunteer with tutoring teens, or maybe a previous job has asked you to step up as a leader. In any case, all leadership experience you have should be clearly highlighted on your resume.

   Showcase your experience improving customer service metrics

Metrics are very important benchmarks to understand in customer service. As the customer service manager, you will be asked to help improve your team’s metrics, like customer satisfaction or NPS. For this reason, it’s important to show off any experience you have improving a team’s numbers or helping a team meet a new goal.

Skills you can include on your Customer Service Manager resume

Template 4 of 24: customer service manager resume example.

When applying for a customer service manager role, keep in mind what differentiates a manager from a representative. A customer service manager must not only be adept at prioritizing customer satisfaction and needs, but also at strategizing and implementing operational improvements to ensure a smooth and painless customer journey. They should be confident in leadership roles and understand how to manage and motivate a team of customer service representatives. This resume highlights the applicant’s experience in exactly those areas.

   Leadership-oriented work experience, essential for customer service managers

Customer service managers aren’t simply managing customers -- they’re also managing a team of representatives and ensuring that they function like a well-oiled machine. If you’re applying for a customer service manager level role, it’s important to call attention to your capacity for leading such a team. This applicant does so in the bullet points of their work experience and also includes quantifiable metrics, noting that they enhanced team performance and increased team efficacy rate by 15%, with higher job satisfaction reported amongst staff.

   Detailed bullet points with measurable results, using metrics core to customer support

When applying to a senior level role such as this one, you should make sure to convey the impact of your contributions in your work experience. This applicant has numeric metrics in practically every line of their work experience, with detailed descriptions of their role and responsibilities in organizing, enhancing, or facilitating customer satisfaction (e.g. providing 7 innovative ideas, 3 of which are implemented and successful; organized meetings...with a 95% success rate on new client projects)

Template 5 of 24: Customer Service Supervisor Resume Example

The customer service supervisor is a leadership position who oversees many facets of a customer service team. These individuals usually have extensive experience in customer-facing and/or team leadership roles. As a customer service supervisor, you will be responsible for training and mentoring customer service representatives, tracking employee performance, monitoring key metrics, solving high-level issues and complaints, and more. To become a customer service supervisor, you should have keen problem solving skills, strong leadership abilities, and be an effective multitasker. For this role, a minimum of an associate's degree is necessary, however a bachelor’s degree could help you land this role more easily. Moreover, hiring managers will be looking for candidates with 3-5 years experience in customer-facing roles, such as experience as a sales representative, customer care representative, or telephone sales representative. You must show hiring managers you understand how to effectively manage and solve customer complaints. In addition, candidates for the role should have excellent time management and leadership skills.

Tips to help you write your Customer Service Supervisor resume in 2024

   detail your ability to train and mentor others.

Since customer service supervisors are responsible for overseeing day-to-day productivity of the customer service team, it’s important that they are able to identify areas for growth and improve employee performance quickly. Any and all experience you have teaching, mentoring, or training others should be outlined on your resume.

   Highlight your experience giving constructive feedback

Customer service managers will be asked to give employees actionable feedback to improve their customer service and KPIs. For this reason, it’s important to have managerial skills such as delivering constructive feedback. Any courses you’ve taken or experiences you’ve had that relate to giving constructive feedback should be highlighted on your resume.

Skills you can include on your Customer Service Supervisor resume

Template 6 of 24: customer service supervisor resume example.

A customer service supervisor plays a key role in the smooth and successful execution of customer service operations. Typically, a customer service supervisor is one level lower than a customer service manager, and with experience may eventually be promoted to that role. Thus, this job often includes some budding responsibilities that you might expect from a manager, including recruiting, training, and general involvement in the ongoing development of the customer service team.

   Includes management skills, core to customer support teams

Because a customer service supervisor involves a sizable amount of management and supervisory responsibilities, you should call out experiences you’ve had in the workplace where you have utilized such skills. Try to think of times in the past where you’ve demonstrated admirable leadership qualities, whether it’s coaching staff, ensuring employee satisfaction, or juggling multiple stakeholders in tricky situations. In this resume, the applicant highlights that they “coached, motivated and counselled staff of 30+ employees”.

   Promotions and awards demonstrate past success and track record

A great way to stand out from the crowd is to highlight your unique accomplishments and achievements. Perhaps you’ve been promoted ahead of the typical cycle at a role, or you’ve been recognized by your superiors for your superb work ethic and dedication. Any sort of award or outstanding advancement through an organization, even in non-customer service capacities, can communicate to the hiring manager that you’re a fantastic employee. In this template, the applicant notes such promotions and awards (e.g. Awarded ‘Employee of the Year’ consecutively for 2 years; Promoted after 8 months...ahead of schedule by 16 months).

Template 7 of 24: Entry Level Customer Service Representative Resume Example

As an Entry Level Customer Service Representative, you're the front line of a company's communication with its customers. It's a role that demands exceptional interpersonal skills and a knack for problem-solving. Recently, the ability to navigate and use customer relationship management (CRM) software has become more important as companies digitalize their processes. When crafting your resume, it's crucial to portray not just your customer service abilities, but also your adaptability in a technology-driven workspace. In this role, patience and empathy are also key. The pandemic has put customer service reps under increasing pressure as businesses pivot to meet changing consumer needs. Your resume should tell a story of resilience, adaptability, and unflappable customer service even when faced with challenging situations.

Tips to help you write your Entry Level Customer Service Representative resume in 2024

   emphasize crm software proficiency.

In your 'Skills' section, be sure to include any experience with CRM software. Today, companies expect their customer service reps to efficiently manage customer data, making this skill a high-priority.

   Showcase Adaptability through Specific Examples

Under your 'Experience' section, cite specific instances where you adapted to sudden changes or challenges. It shows your resilience and ability to remain composed under unexpected circumstances which are essential in a customer service role.

Skills you can include on your Entry Level Customer Service Representative resume

Template 8 of 24: entry level customer service representative resume example.

If you’re still taking classes as a student, or even if you just graduated, the recruiting world can be an intimidating place -- especially if you don’t have much work experience. Don’t worry! You can use this template to show recruiters that you have relevant experience in internships or clubs, and that you’re fully capable and skilled for the role.

   Put your education at the top for entry-level roles

You may notice that this resume template is quite different from the other templates in organization, with the education section found at the top. This is intentional, and quite common in many successful entry-level resumes. Since most students don’t have a wealth of experiences in the workplace, recruiters will look at your education section to understand your interests and your experience. Make sure to include your GPA and any honors you may have, along with relevant coursework that may be applicable to the role. You can also include any relevant certifications to show that you are someone who takes initiative to learn.

   Relevant experience, skills, and projects highlighting transferrable customer support skills

Even though it’s okay to not have experience in customer satisfaction specifically, it’s important to include as many areas where you have engaged in similar capacities. Create detailed bullet points of any internships you might have had, and include responsibilities and achievements that are directly applicable to a customer service role. You can do the same with your experiences in volunteering or with university projects. For example, this applicant calls out that they did an analysis to “understand customer sentiment and purchasing trends”.

Template 9 of 24: Director of Customer Service Resume Example

The director of customer service is a senior-level role. This person oversees an organization's customer service program, policies, and procedures They may develop customer service KPIs and metrics, assist in developing budgets, interpret customer service data and reports, and more. All in all, this role is responsible for ensuring all aspects of a company’s customer service department are running smoothly. Given that this is a senior-level role, considerable customer service knowledge and experience is critical. Hiring managers will be looking for a candidate with a minimum of a bachelor’s degree in business adminstration or management. Moreover, ideal candidates for this role will have 5+ years of experience in customer service. Companies will look for a candidate with previous experience in roles such as sales manager, supervisor, or customer care executive. Strong candidates for this role will have a deep understanding of customer service metrics, budgeting, and project management.

Tips to help you write your Director of Customer Service resume in 2024

   highlight your project management knowledge and skills.

As a director of customer service, you will need to execute on many projects and tasks. It’s important to understand how to effectively work through projects and delegate tasks as appropriate. For this reason, you should show off any project management experience on your resume. It’s wise to get certified in Six Sigma Green Belt, or another popular project management framework.

   Showcase your success cross-collaborating interdepartmentally

The director of customer service will need to collaborate internally with the sales, marketing, and finance teams to complete projects and meet goals. Therefore, it’s important to detail instances where you have successfully collaborated with other departments to execute a project or meet a new goal.

Skills you can include on your Director of Customer Service resume

Template 10 of 24: director of customer service resume example.

The Director of Customer Service is a highly ranked position in the customer service team, and commands a large scope of responsibility for the organization’s implementation of customer service initiatives and execution of strategic imperatives. Accordingly, this position requires excellent business judgment, fantastic management skills, and strong decision-making abilities. It is essential to showcase evidence that you have such expertise by including detailed descriptions of your experience in customer service related positions, as well as evidence of your technical skills, specifically those needed to facilitate operational management.

   Strong work experience section, with evidence of management-level customer support experience

A detailed history of work experience in customer service is one of the most important parts of your resume when applying for a Director level role. Notice that the applicant uses strong action verbs as well as quantitative accomplishments throughout the bullet points under each role. Recruiters must be able to quickly skim your resume and obtain a picture of someone who has the expertise required for providing the strategic direction and knowhow to deliver high quality customer service and execute on standard policies and procedures.

   Technical skills, to help you get past Applicant Tracking Systems

As a Director of Customer Service, simply including your experience in working with customers might not showcase the necessary skills you need to qualify for the job. That’s why it’s important to emphasize your technical abilities with specific platforms such as Zendesk / HelpScout or Salesforce, or even with customer relationship management (CRM) systems. This also helps you get past ATS, or resume screeners, which may auto-reject your resume if you don't have the right skills on your resume.

Template 11 of 24: Retail Customer Service Rep Resume Example

This is an almost entirely customer-facing position. You will be the face of the company to the customer and will be on hand to lend a friendly face and to answer any questions they may have. You may also be tasked with dealing with customer complaints and offering solutions, as well as any cashier tasks, or sales tasks that may be assigned. This job requires a positive attitude, problem-solving skills, and excellent communication, among other soft skills. While no higher education is required, it would look good on your resume to have a degree. More importantly, however, is your experience. Recruiters want to see that you have had experience in customer-facing positions; preferably in the industry you are applying to. Take a look at this successful resume sample.

Tips to help you write your Retail Customer Service Rep resume in 2024

   gain certification to give you an edge..

Go the extra mile and gain customer service certification. It will show recruiters your commitment to the profession and will also show the knowledge and ability you bring with you. This applicant has three impressive certifications.

   Use your skills list to show task capabilities.

Show recruiters the functions of your job that you can do by using your skills list. Show them that you can handle customer service, sales, cashiering, etc. This applicant has done this very successfully.

Skills you can include on your Retail Customer Service Rep resume

Template 12 of 24: call center customer service rep resume example.

In this position, you will be helping customers with any queries or problems they may have related to the company. The only difference between you and other customer service reps is you will be working over the phone and in a call center. To succeed you must have excellent communication and problem-solving skills. The ability to remain polite and helpful in stressful situations is also key. The big benefit to this position is you do not have to be in the same physical location as the store or company. Many call centers for American companies are located in other countries. Here is a recruiter-approved resume sample for this position.

Tips to help you write your Call Center Customer Service Rep resume in 2024

   list all languages that you speak..

Having an extra language when working in a call center position is highly beneficial and desired. So list all languages that you can communicate with over the phone. Make sure to include your level of proficiency for each.

   Include your customer satisfaction rates.

An easy way to make your resume shine is to include actual figures that show recruiters how successful you have been in previous positions. So include your customer satisfaction rate or rate of resolving customer problems.

Skills you can include on your Call Center Customer Service Rep resume

Template 13 of 24: customer service specialist resume example.

A customer service specialist is in charge of handling any customer queries and resolving any issues they may face in a timely manner. This may be in person, over the phone, or via email. To succeed you must be an excellent communicator and problem solver. Recruiters will be looking to see customer service experience. While a degree is not always necessary, any related degree or certification will greatly benefit your application and resume.

Tips to help you write your Customer Service Specialist resume in 2024

   include all industry-standard tools in your skills section..

You need to show that you are experienced in using basic customer service tools. So make sure your tools list reflects this. Go a step further by finding out the tools of your company of choice and ensure you include those in your resume when applying to that company.

   Work on getting customer service certification.

Get a leg up on the competition by getting customer service certification. It will show your dedication to the profession and also indicate a strong skill set to recruiters.

Skills you can include on your Customer Service Specialist resume

Template 14 of 24: customer service agent resume example.

A customer service agent assists a company’s customers, addresses concerns, and answers questions. This is a customer-facing position so you need to be approachable, friendly, polite, and helpful. Recruiters would prefer to see a resume showing customer service experience in their industry. Any extra steps you have taken to gain certification or even a degree in customer service or a related field would also be a huge positive.

Tips to help you write your Customer Service Agent resume in 2024

   include any other customer-facing experience..

If you have experience in sales or any other customer-facing job, feel free to include it if your experience section is looking scarce. There are very many relevant transferable skills you will gain from these positions which would help you succeed as a customer service agent.

   Quantify your workload capabilities.

Impress recruiters by including figures of how many customer complaints you resolved in previous positions. Include any other impressive figures related to customer service tasks.

Skills you can include on your Customer Service Agent resume

Template 15 of 24: customer service cashier resume example.

A customer service cashier is responsible for processing payments of customers when they want to buy a company’s products. Your tasks may include scanning goods, confirming prices, processing cash or card payments, keeping the cashier area organized, bagging or wrapping goods, etc. Like other customer service staff, you need to have excellent communication and a polite and helpful demeanor. In addition, you will need to be good with numbers and be experienced in using payment technology. Recruiters would prefer to see applicants with retail cashier experience.

Tips to help you write your Customer Service Cashier resume in 2024

   keep your cashier tools section updated..

Technology is always advancing. As new and more efficient cashier tools are developed, ensure you learn to use them and update your resume to include them.

   Highlight any financial experience.

A degree in accounting or a similar field is extremely useful for this position. Any financial certifications would equally be beneficial. So ensure you list any related certifications. If you have none, consider gaining some to stand out from the crowd.

Skills you can include on your Customer Service Cashier resume

Template 16 of 24: customer service associate resume example.

A customer service associate ensures that a customer’s experience is as smooth and enjoyable as possible. You will need to be friendly and helpful. Your tasks will include handling any customer queries or problems and providing solutions to any issues they may have. You will also be in charge of keeping a good record of customer interactions and relaying any customer issues to your superiors. Soft skills you must possess include excellent communication, excellent problem-solving skills, and an inviting and calm demeanor. Take a look at this successful customer service associate's resume.

Tips to help you write your Customer Service Associate resume in 2024

   list your capabilities in the skills section..

Make your capabilities as easy to recognize as possible by listing the customer service tasks you can do in your skills section as this applicant has done.

   Include any customer-facing experience.

Customer-facing positions have a lot of overlap in terms of skills and tasks, so adding them to your resume will be useful. This applicant has included their cashier experience.

Skills you can include on your Customer Service Associate resume

Template 17 of 24: customer service sales associate resume example.

This is an entry-level position where you will be tasked with assisting customers at any point of their sales journey while in your store. You may be responsible for greeting customers as they arrive, answering any questions about products, assisting them in finding the right products, facilitating the payment process, and even handling refunds if necessary. This position requires excellent interpersonal skills, communication skills, and self-motivation, among others. Take a look at this resume sample.

Tips to help you write your Customer Service Sales Associate resume in 2024

   ensure your tools reflect the entire sales cycle..

Show recruiters that you are experienced with all industry-standard sales tools from cashier tools to scanning tools, to relevant customer CRMs. Go an extra step and find out what tools the company of your choice uses and make sure to include those in your resume.

   Show your background in finance-related tasks.

Doing cashier tasks is a fundamental part of the job. Because of that, recruiters will want to see that you are good with money and accounting. If you have any qualifications or previous experience in those fields, be sure to include them.

Skills you can include on your Customer Service Sales Associate resume

Template 18 of 24: healthcare customer service rep resume example.

Professionals in this position will assist customers, where necessary, in a clinical setting. Your tasks may include handling patient intake, patients’ files, booking appointments, and any queries or concerns customers may have. Having an educational background in the medical field would be a huge plus, as would having experience working in the medical field. You also need to be someone who is experienced in handling sensitive information, and who has a friendly disposition.

Tips to help you write your Healthcare Customer Service Rep resume in 2024

   use healthcare keywords..

Show recruiters you are experienced in the field. and improve your chances of passing through any ATS resume filters by using healthcare keywords. Useful keywords may include HIPAA, insurance, healthcare, EPIC, etc.

   Get certified in the healthcare field.

Go the extra step to get certified in one or more of the core functions of your job. This applicant is a certified healthcare customer service representative and certified medical coder.

Skills you can include on your Healthcare Customer Service Rep resume

Template 19 of 24: remote customer service rep resume example.

As the name suggests, this professional performs their customer service duties remotely via email or over the phone. Their duties may include responding to customer complaints or queries, building relationships with customers, notifying customers of promotions or discounts, etc. Your written and verbal skills need to be excellent to succeed in this role. Staying self-motivated and highly productive are also keys to success.

Tips to help you write your Remote Customer Service Rep resume in 2024

   include metrics of your workload capabilities..

Show recruiters how efficient and productive you are by including metrics such as how many emails you answered in a given period or how many calls you handled.

   Include your software and hardware tools.

If you work from home, include all the hardware you will be using in your tools section. A fast computer, a good pair of headphones, and a fast internet connection are some of the tools you will most probably need.

Skills you can include on your Remote Customer Service Rep resume

Template 20 of 24: call center manager resume example.

As a Call Center Manager, your role is essentially the backbone of a company's customer service operations, and your resume needs to reflect that. You're managing a team of agents, providing training, facilitating communications, and ensuring a high level of customer service. The industry is becoming more digitally focused, utilizing real-time data and advanced software to manage customer interactions. Your resume should convey your technological aptitude, and your understanding of customer service trends. When writing your resume, consider the performance metrics and targets that call centers focus on. Businesses are increasingly valuing managers who can demonstrate their impact through tangible achievements and metrics. Optimization and efficiency are the name of the game, so evidence of your ability to improve these areas is key.

Tips to help you write your Call Center Manager resume in 2024

   show proficiency in modern call center software.

The call center industry is heavily reliant on technology, and companies often require managers to be proficient in specific software. On your resume, list the call center platforms you're familiar with. This could include CRM software, call routing technologies, or analytic tools.

   Quantify your achievements in team management and customer service

Call center managers are expected to lead their team to meet specific goals and targets. These could be related to customer satisfaction, call handling times, or team productivity. Where you can, incorporate quantifiable achievements on your resume. For example, "Improved average call handling time by 15%".

Skills you can include on your Call Center Manager resume

Template 21 of 24: call center representative resume example.

As a hiring manager, I've come across a good number of resumes for Call Center Representatives. What strikes me about this role is the level of multitasking and customer service skills required. You're dealing with customer inquiries, complaints, and sometimes even emergencies, all while navigating various systems to log calls and find information. Recently, there's been a trend towards remote roles, which means you'll likely need to demonstrate your ability to work independently and manage your time effectively. When writing your resume, it's key to showcase these abilities, along with any experience you have in handling difficult situations or complex systems in a high-pressure environment.

Tips to help you write your Call Center Representative resume in 2024

   show your interpersonal skills.

As a Call Center Representative, you're the first point of contact for customers. It's your job to make them feel heard and understood. So, on your resume, you should give examples of your ability to empathize with customers and communicate clearly.

   Prove your tech proficiency

Even though you're in a people-oriented role, tech plays a huge part in your day-to-day tasks. You'll need to log calls, find customer information and possibly troubleshoot technical issues. So make sure to list any relevant tech skills or software familiarity you have on your resume.

Skills you can include on your Call Center Representative resume

Template 22 of 24: call center supervisor resume example.

As a Call Center Supervisor, your role is infused with a mix of administrative, leadership, and customer service elements. Your resume should reflect these unique aspects. Specifically, it must demonstrate your skills in managing employees, ensuring high-performance levels, and handling customer escalations. Recently, companies are leaning towards supervisors with a strong grasp of digital platforms and analytics as call centers move towards omnichannel customer service. So, stay ahead by showcasing your digital skills and familiarity with various call center software. Moreover, hiring managers are now seeking candidates who can work remotely without compromising team productivity. In your resume, you may want to present any experiences where you've successfully managed remote teams or worked in virtual call centers, to cater to this growing trend.

Tips to help you write your Call Center Supervisor resume in 2024

   show your people management skills.

As a Call Center Supervisor, you're in charge of a team. So, it's crucial to show your ability to lead and manage people effectively. Mention any strategies you've used to boost team morale, decrease staff turnover, or increase agent productivity.

   Highlight your proficiency in Call Center software

Call center operations heavily rely on software. Your resume should demonstrate your proficiency in using call center software, be it CRM systems, auto-dialers or analytics programs. Any experience in implementing or refining these tools can be a significant asset.

Skills you can include on your Call Center Supervisor resume

Template 23 of 24: call center agent resume example.

As a Call Center Agent, you're at the heart of customer interaction. You're the voice and ears of the company, providing solutions and offering assistance. Crafting a resume for this role requires a knack for showcasing your communication skills and empathy. Also, as remote operations become more commonplace due to recent trends, it's equally important to highlight experience or comfort with digital tools and remote work environments. Secondly, call centers are evolving into contact centers, with omnichannel interactions (calls, online chats, emails, etc.) becoming the norm, so versatility is key. When writing your resume, it's crucial to show rather than tell. Don't just claim you're patient or agile — provide concrete examples of when you've used these skills. Remember, quality of customer service pulls more weight in call center roles than a high volume of calls handled.

Tips to help you write your Call Center Agent resume in 2024

   show proficiency in using digital tools.

When listing your skills, show you're no stranger to digital tools. Mention specific software or platforms you've used in past roles, especially remote communication and collaboration tools. This shows you're ready to handle remote and on-site work.

   Demonstrate versatility in customer interactions

Instead of focusing solely on call handling, showcase experiences with different forms of customer interactions. Have you handled customer queries through live chats or emails? Have you dealt with difficult customers? Provide examples. These instances show you're adaptable and ready for the modern contact center world.

Skills you can include on your Call Center Agent resume

Template 24 of 24: call center csr resume example.

Working as a Call Center Customer Service Representative (CSR) isn't just about answering calls. It's about problem-solving on the fly, maintaining a positive attitude, and communicating effectively. A call center CSR resume needs to reflect that, but also keep up with the industry's shift towards multichannel support - handling emails, social media, and live chats. When crafting your resume, understand that it's not just about listing your previous roles, but showcasing your ability to handle an ever-evolving, fast-paced, customer-focused role.

Tips to help you write your Call Center CSR resume in 2024

   demonstrate your multi-channel proficiency.

In this digital age, call centers aren't just about making and receiving calls. You need to showcase your ability to handle emails, social media, and live chats. Include any previous experience and skills you have in these areas.

   Show your problem-solving skills

As a CSR, you need to be able to think on your feet. Use your resume to tell stories about how you've solved customers' problems efficiently and effectively. Quantifiable achievements here can really make you stand out.

Skills you can include on your Call Center CSR resume

We spoke with hiring managers from top customer service companies like Zappos, American Express, and Nordstrom to bring you the most effective tips for your customer service resume. These tips will help you showcase your skills and experience in a way that stands out to potential employers.

   Highlight your communication skills

Strong communication skills are essential for customer service roles. Make sure to emphasize your ability to communicate effectively with customers, both verbally and in writing.

• Demonstrated excellent verbal and written communication skills, consistently receiving positive feedback from customers and supervisors
• Skilled in active listening, empathy, and conflict resolution to effectively address customer concerns and provide solutions

Avoid vague statements that don't provide specific examples of your communication abilities:

• Good communication skills
• Able to talk to customers

   Showcase your problem-solving abilities

Employers value customer service representatives who can think on their feet and find creative solutions to customer issues. Highlight specific examples of how you've successfully resolved customer problems in the past.

• Resolved a complex billing issue for a long-time customer, resulting in a renewed contract and increased customer loyalty
• Developed a streamlined process for handling product returns, reducing customer wait times by 30%

Don't simply state that you have problem-solving skills without providing evidence:

• Problem solver
• Able to handle customer complaints

   Include metrics to quantify your achievements

Use numbers and percentages to demonstrate the impact of your work. This helps employers understand the scope of your responsibilities and the value you brought to your previous roles.

• Maintained a 95% customer satisfaction rating based on post-call surveys
• Handled an average of 50 customer calls per day, consistently meeting or exceeding team targets

Avoid using vague or unquantifiable statements:

• Helped many customers
• Improved customer satisfaction

   Tailor your resume to the specific job

Customize your resume to match the requirements of each customer service position you apply for. Use the job description as a guide to highlight the most relevant skills and experiences.

Customer Service Representative with 5+ years of experience in fast-paced call center environments. Skilled in handling high volume of customer inquiries, resolving complex issues, and maintaining a positive attitude under pressure. Proficient in Zendesk and Salesforce CRM software.

Generic summaries that could apply to any customer service job are less effective:

Customer Service Representative with experience in handling customer calls and emails. Good communication skills and ability to work in a team.

   Emphasize your technical skills

Many customer service roles require proficiency in specific software or tools. Make sure to list any relevant technical skills you possess, such as:

• Proficient in Zendesk, Salesforce, and Microsoft Office Suite
• Experienced in using live chat and social media platforms to provide customer support

Don't include outdated or irrelevant technical skills:

• Proficient in Windows 95
• Familiar with fax machines

   Highlight your industry-specific knowledge

If you have experience or knowledge related to the industry you're applying to, make sure to emphasize this in your resume. This can help you stand out from other candidates.

• Extensive knowledge of telecommunications products and services, allowing for quick and accurate resolution of customer inquiries
• In-depth understanding of e-commerce best practices and trends, enabling proactive customer support and upselling opportunities

Avoid generic statements that don't demonstrate industry-specific expertise:

• Knowledge of products and services
• Familiar with industry trends

Many recruiters skim through your resume -- some might spend less than a minute reviewing your application. That’s why it’s so important to craft a resume that highlights your strengths well, and that helps you stand out as a strong candidate. How do you craft such a resume? Below, we’ve gathered the top tips for creating a customer service resume that will help your application shine:

  Tailor your customer service resume with industry-specific keywords

Customer service employees may work in a variety of different industries -- nearly every type of company needs to regularly interface with customers and support their needs. When applying to work on a customer service team, it’s important to tailor your resume to the specific industry that you are applying for -- whether that’s tech, consumer goods, ecommerce, or something else. For example, if the job that you’re applying for is a fast-paced tech startup, you might include such phrases as “driving conversion rates”, “eliminating customer friction points”, or “ensuring agile and scalable operations.” Every industry has their own special jargon. If you’re stuck or not sure what phrases to use, you can find these sorts of keywords by looking through multiple job listings for customer service roles at similar companies and note any words or phrases that seem to get repeated. Using these industry-specific keywords shows your hiring manager that you’ve done your homework and are serious about the role.

   Structure strong bullet points using Action Verb + Task + Metric

Staring at a blank line in your resume can be frustrating. We’ve provided a simple framework for you to follow as you craft your bullet points for your customer service resume. Hiring managers want to quickly see the impact of your contributions, and this formula will help you do exactly that, instead of filling your resume with fluff. Here’s what it looks like:

  Use your skills section wisely

Use your skill section to highlight your expertise in customer service. What skills should you emphasize? Customer service employees need to know how to de-escalate tense customer situations, improve operations and efficiencies, and organize your team and their workflow. You must be strong in the “3 Ps of Customer Service Management”: professional, patient, and “people-first” attitude.

Writing Your Customer Service Resume: Section By Section

  header, 1. put your name on the first line.

Your name should be the most prominent element in your header, as it's the primary identifier on your resume. Make sure it stands out by using a larger font size than the rest of your contact details.

Here's an example of how to format your name in your header:

Avoid adding labels or titles next to your name that could distract from it, like this:

• Name: John Doe
• Customer Service Representative John Doe

2. Include essential contact details

After your name, list your key contact details so hiring managers can easily get in touch with you. Essential details to include are:

• Phone number
• Professional email address
• Location (City, State)

You can list these details on one line, separated by dividers. For example:

John Doe 555-123-4567 | [email protected] | New York, NY

Avoid providing too many details that clutter your header and distract from the essentials. For instance, there's no need to include:

• Multiple phone numbers
• Full mailing address with zip code
• Unprofessional email handles (e.g. [email protected] )

3. Showcase your customer service job title

If you have room in your header, consider adding your current or most recent job title related to customer service. This helps quickly convey your professional identity to hiring managers.

For example:

• John Doe, Customer Success Manager
• John Doe Customer Support Specialist

However, avoid listing multiple job titles or stuffing your header with keywords, as that can appear cluttered and spammy. Stick to one clear job title most relevant to the position you're applying for.

  Summary

A resume summary is an optional section that goes at the top of your resume, just below your contact information. It's a short paragraph, usually 3-5 sentences long, that highlights your most relevant skills, experiences, and achievements. While a summary is not required, it can be a valuable addition to your resume if you're changing careers, have a lot of experience, or want to provide additional context that's not already in your resume.

However, you should never use an objective statement instead of a summary. Objective statements are outdated and focus on what you want from an employer, rather than what you can offer them. A well-written summary, on the other hand, can grab the attention of a hiring manager and convince them to keep reading your resume.

To learn how to write an effective resume summary for your Customer Service resume, or figure out if you need one, please read Customer Service Resume Summary Examples , or Customer Service Resume Objective Examples .

1. Tailor your summary to the customer service role

When writing your summary for a customer service position, it's essential to highlight your relevant skills and experiences. Focus on customer service-specific skills such as communication, problem-solving, and conflict resolution. Mention any experience you have working with customers, whether it's in a retail setting, call center, or other customer-facing role.

For example, instead of a generic summary like this:

Experienced professional with a proven track record of success. Strong communication and organizational skills. Seeking a challenging position with opportunities for growth.

Try a tailored summary like this:

Customer service professional with 5+ years of experience in retail and call center environments. Skilled in resolving complex customer issues, improving customer satisfaction rates, and training new team members. Seeking to leverage my communication and problem-solving skills in a customer service manager role.

2. Quantify your achievements

Whenever possible, use numbers and metrics to quantify your achievements in your summary. This helps provide concrete evidence of your skills and experience, and makes your summary more impactful. For example:

• Resolved an average of 50+ customer inquiries per day while maintaining a 95% customer satisfaction rate
• Improved first call resolution rate by 15% through effective troubleshooting and communication
• Trained and mentored 10+ new customer service representatives

Avoid using vague or subjective phrases like "excellent customer service skills" or "strong communicator." Instead, let your quantified achievements speak for themselves.

  Experience

Your work experience section is the most important part of your customer service resume. It's where you'll showcase your relevant experience, key accomplishments, and the value you'll bring to the role.

Let's break down the essential components of a strong work experience section for customer service professionals:

1. Highlight your customer service skills

Throughout your work experience, emphasize the customer service skills you've developed and utilized, such as:

• Active listening
• Problem-solving
• Communication

Demonstrated active listening and empathy to fully understand customer needs, resulting in a 95% customer satisfaction rating.

Avoid simply listing responsibilities without highlighting the skills behind them. Instead of:

• Answered customer questions
• Utilized strong communication skills to clearly and patiently answer customer inquiries, leading to a 10% reduction in escalated issues.

Use our Targeted Resume tool to ensure you're highlighting the right customer service skills for each job you apply to.

2. Quantify your impact with metrics

Whenever possible, use hard numbers to demonstrate the impact of your work. Metrics help employers understand the scope of your experience and the value you've provided. Consider including:

• Customer satisfaction scores
• Average call handling time
• Number of customers assisted daily
• Percentage of issues resolved independently

Maintained a 98% customer satisfaction rating while handling an average of 50+ calls per day and resolving 90% of issues without escalation.

If you don't have access to exact metrics, estimates are better than no numbers at all. For example:

• Assisted an estimated 200+ customers per week via phone, email, and live chat.

When describing your achievements, start with the result or impact, then explain how you achieved it. This format makes your accomplishments stand out more.

3. Showcase your career progression

Highlight any promotions, increased responsibilities, or special projects you've taken on. This demonstrates your ability to grow and take on new challenges. For example:

Promoted to Senior Customer Service Representative after one year, taking on additional responsibilities such as training new hires and handling escalated customer issues.

If you don't have a formal promotion, you can still showcase growth:

• Selected to mentor new team members based on strong performance and leadership skills.
• Collaborated with cross-functional teams on a special project to improve the customer onboarding process, resulting in a 15% increase in customer retention.

Use our Score My Resume tool to get instant feedback on your resume's ability to showcase career progression and other key factors employers look for.

4. Tailor your experience to the job

While it's essential to showcase your overall customer service experience, it's even more impactful to highlight experience that's directly relevant to the specific role you're applying for. Review the job description and consider:

• Which of your experiences are most similar to the responsibilities of this role?
• Have you worked in a similar industry or with a similar product/service?
• Do you have experience with any tools or technologies mentioned in the job description?

For example, if the job emphasizes experience with a specific CRM system, you might say:

• Utilized Zendesk CRM to efficiently manage and track customer interactions, ensuring timely and personalized support.

Avoid focusing on experience that isn't relevant to the role. Instead, prioritize the experiences that best match what the employer is looking for.

If you're having trouble identifying which experiences to highlight, try copying and pasting the job description into a word cloud generator. The most frequently used words will likely be the most important to the employer.

  Education

The education section of your customer service resume should be concise and highlight your most relevant qualifications. It's important to tailor this section to the job you're applying for and showcase the skills and knowledge that make you a strong candidate.

1. Put education at the top if you're a recent grad

If you've recently graduated or have limited work experience, place your education section at the top of your resume. This will draw attention to your academic achievements and relevant coursework.

Bachelor of Arts in Communication University of California, Los Angeles Graduated: May 2022 Relevant Coursework: Customer Service Strategies, Business Communication, Conflict Resolution

2. List relevant coursework and projects

If you're a recent graduate or have completed courses directly related to customer service, consider listing them under your degree. This can demonstrate your knowledge and skills to potential employers.

Examples of relevant coursework and projects:

• Customer Service Strategies
• Business Communication
• Conflict Resolution
• Capstone Project: Developed and implemented a customer satisfaction survey for a local business

3. Keep it brief for senior-level positions

If you have extensive work experience in customer service, your education section should be brief. Include your degree, university, and graduation year (optional).

Here's an example of what to avoid:

Master of Business Administration University of Texas at Austin Graduated: May 1998 Relevant Coursework: Marketing, Finance, Organizational Behavior GPA: 3.8

Instead, keep it concise:

Master of Business Administration, University of Texas at Austin

Action Verbs For Customer Service Resumes

Use this list of common customer service action verbs to effectively describe your achievements throughout your work experience. Your customer service resume should emphasize the impact of your accomplishments and contributions with strong action verbs. Try to be creative and use a new action verb for each bullet point. To pack an even more powerful punch, combine your verb with quantifiable results to show tangible proof of your work.

• Communicated
• Interviewed
• Transformed

For more related action verbs, visit Customer Service Action Verbs .

For a full list of effective resume action verbs, visit Resume Action Verbs .

Action Verbs for Customer Service Resumes

Skills for customer service resumes.

When you find the Customer Service positions that you want to apply for, always make sure to read the job description carefully from beginning to end. Hiring managers are often overwhelmed with hundreds of applications, and want to ensure that the candidates they select are serious about the position. Instead of simply dropping a generalist resume, make sure to do your due diligence -- and show that you’ve done it! How can you show that you’re done your homework on the role? Go through the job description -- you can even copy and paste it into another document and highlight the specific skills they mention. Then, make sure to include those in your work experience and note them in your resume’s Skills section. You should also try to tailor your bullet points in your Work Experience section to cater to those skill sets where you can (e.g. Enhanced customer satisfaction by 80% using [Skill name]) Generally, hiring managers who are looking to fill customer service roles are on the hunt for candidates who demonstrate excellent communication skills, a demonstrated track record of ensuring customer satisfaction, and -- if you’re applying for a role that leads a team -- strong leadership abilities such as strategy development and decision-making.

• Customer Support
• Technical Support
• Troubleshooting
• Salesforce.com
• Contact Centers
• Customer Experience
• Customer Service
• Account Management
• Customer Relationship Management (CRM)
• Social Media
• SME management
• Microsoft Access
• Telecommunications

How To Write Your Skills Section On a Customer Service Resumes

You can include the above skills in a dedicated Skills section on your resume, or weave them in your experience. Here's how you might create your dedicated skills section:

Skills Word Cloud For Customer Service Resumes

This word cloud highlights the important keywords that appear on Customer Service job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more 'important' it is.

How to use these skills?

Resume bullet points from customer service resumes.

You should use bullet points to describe your achievements in your Customer Service resume. Here are sample bullet points to help you get started:

Identified steps to decrease rates of returns and frauds, resulting in $75k in cost savings.

Provided excellent customer service, effectively reducing customer complaints from 65% to 23% within the first 8 months.

Acted as key contact for issue resolution and customer advocacy, reducing issues and complaints by over 45% .

Collaborated with 10 department managers and peers to develop and implement policies and procedures that increased internal efficiency by 20%.

Created customer satisfaction survey utilizing MS Project increasing customer retention by 12% and onboarding 3 new customers.

For more sample bullet points and details on how to write effective bullet points, see our articles on resume bullet points , how to quantify your resume and resume accomplishments .

Other Administrative Resumes

Cloud developer.

Relationship Manager

Service Technician

Customer Service Resume Guide

• Virtual Assistant Resume Guide
• Administrative Assistant Resume Guide
• Executive Assistant Resume Guide
• Office Manager Resume Guide
• Research Assistant Resume Guide
• Customer Success Resume Guide
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• Administration Resume Guide
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• Gig Economy Resume Guide
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• Customer Service Representative Resume Example
• Customer Service Manager Resume Example
• Customer Service Supervisor Resume Example
• Entry Level Customer Service Representative Resume Example
• Director of Customer Service Resume Example
• Retail Customer Service Rep Resume Example
• Call Center Customer Service Rep Resume Example
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• Customer Service Agent Resume Example
• Customer Service Cashier Resume Example
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• Call Center Manager Resume Example
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• Call Center Agent Resume Example
• Call Center CSR Resume Example
• Tips for Customer Service Resumes
• Skills and Keywords to Add
• Sample Bullet Points from Top Resumes
• All Resume Examples
• Customer Service CV Examples
• Customer Service Cover Letter
• Customer Service Interview Guide
• Explore Alternative and Similar Careers

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23 Sales Resume Examples That Landed Jobs in 2024

Best for senior and mid-level candidates

There’s plenty of room in our elegant resume template to add your professional experience while impressing recruiters with a sleek design.

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• Sales Resume
• Sales Resumes by Experience
• Sales Resumes by Role

Writing Your Sales Resume

Sales are the lifeblood of any growing company. Without sales, companies grow stagnant—or worse, fail. But with a good sales department, a company can truly thrive.

You know how to care for customers, present solutions to problems, and adapt to any situation. Unfortunately, getting a new sales job involves more than just a short resignation letter at your current job and being stellar at what you do.

You shouldn’t have to create a resume or write a sales cover letter alone, which is why we’ve analyzed hundreds of professional resumes and created 23 sales resume examples just for you. These examples have helped salespeople get hired by companies like Google and Facebook , and they’re here for you to achieve the next role of your dreams in 2024.

Sales Resume Example

or download as PDF

Why this resume works

• Whether your most significant impact was in total sales, conversion rate, retention rate, or lead generation performance, it doesn’t matter—numbers speak louder than words, so include them whenever you can!
• Space is limited on your sales resume; a cover letter generator will be your best friend, giving you plenty of opportunity to expound on those details you couldn’t fit in your resume.

Sales Assistant Resume

• Find a way to include metrics to really sell your skills!
• Don’t just say you used a certain skill; demonstrate how you used that skill. For example, did you use your organization skills to stock many items? 
• Pack your resume objective with proactive language that shows your eagerness for growth and improvement. If you’re looking for a career-building role, then say exactly that!

Entry-Level Sales Representative Resume

• Sales is a people management game. If you have charm and patience, that’s much more valuable in the eyes of the hiring manager than an impressive educational background.
• You can also include a  resume objective  to mention some of your accomplishments and skills right off the bat; if you choose to do so, make sure you tailor it for every job to which you apply.
• If your education is your strongest area, include your minor, GPA, and any relevant courses you’ve taken.
• If you’ve worked on several projects, make room to include them on your resume in place of work experience.

Experienced Sales Associate Resume

• Your true competence as a sales associate shines through the most when you mention how you effectively calmed angry customers and offered practical, compassionate solutions.
• If you’re not overly familiar with a skill, leave it out—honesty is the best policy, and many skills are easy to learn on the job.

Experienced Retail Sales Associate Resume Example

• If you don’t have past retail experience, don’t fret; use the positions you have to highlight transferable skills, like time management, customer service, and problem-solving.
• Instead of just listing responsibilities, include any achievements, too. Were you a top salesperson in your store? Did you increase your customer review rating? Did you cross-sell effectively and increase revenue? All of these are great examples to include!

Senior Sales Analyst Resume

• Include a  resume summary  (also called a career summary) if you can boast 10+ years of field experience. Make it a concise, customized snapshot of yourself by including your specializations, defining expertise, and mentioning the target business by name.
• You can include the number of employees you manage or mentor, the rate at which you’ve increased revenue, the rate at which employees have hit sales targets during your tenure, the number of departments you collaborate with, the number of monthly presentations you give, and any other metrics that showcase how you’ve improved company performance.

VP of Sales Resume

• A good example is the training program you initiated, which boosted team morale and overall productivity by 38 percent.

Executive Sales Resume

• The ATS, the gatekeeper of applications, has a thing for resumes with conventional sections (think work experience, education, certifications, and skills) sprinkled with keywords mentioned in the job ad. Eligible terms for a sales position range from Salesforce, Tableau, and LinkedIn Sales Navigator to Mailchimp.

Sales Coordinator Resume

• Aim for about three work experience sections, each populated with four to five bullet points spotlighting remarkable achievements pertinent to the role. That won’t just make it a breeze to scan your resume; the recruiter engages with it, gaining a crystal-clear insight into why you’re an exceptional match for the role.

Pharmaceutical Sales Resume

• Did you help expand market share? Did you leverage technology to help close more sales deals? Add all that in and sit back as your past success elevates your candidacy to the top of the shortlisted applicants.

Insurance Sales Resume

• Highlight how you’ve tapped InsurGrid, NowCerts, ClearSlide, etc. to improve customer service, and attract and retain customers. Also, back your competencies with realistic figures that underscore your impact.

Tech Sales Resume

• Be bold, like Asher, in showing off to what extent your skills and knowledge contributed to the company’s sales department.

Sales Representative Resume

• Make sure every section of your sales representative resume is easy to read and distinguish by either capitalizing them, bolding them, or using a colored font.
• Any mistakes will be easy to see and will hurt your chances of getting an interview. So, always  check your resume  before you submit it!

Sales Manager Resume

• Focus your work experience on your sales achievements and management expertise. Even if you have no sales management experience, you can still show off your sales skills and leadership qualities wherever it was that you worked. 
• When you can, include metrics that quantify your success. Saying you conducted meetings is one thing, but conducting meetings that resulted in a 14% increase in leads is another.

Digital Sales Representative Resume

• A  good resume template  will help you structure your content effectively, but be aware of spacing—even a good resume template won’t help if your text is too tiny to read or spreads into the margins.
• If you’re stumped on what numbers to include, consider these options: response time, the number of active accounts, size of the average account, churn dollars, team size, ROI, social media post engagement, the number of products you know, and how many awards you’ve won.

Sales Strategist Resume

• There are many  good resume examples  if you know where to look, and they can help you break out of your writer’s block funk. Take a look and get some inspiration!
• Moreover, you can ask some co-workers to help you, too! They can help you decide what metrics to include and how to sound confident but not arrogant.
• For example, if you’re a senior-level employee, you don’t need to include much in your education section, but you should include more work experience bullet points.
• However, if you’re new to the field, you can include your GPA and educational awards while minimizing your work experience in favor of projects.

Sales Consultant Resume

• A strong network on LinkedIn indicates that you’re good at building professional relationships, which is an essential element of sales.
• If you haven’t updated your LinkedIn in a while, make sure you do that as soon as possible.
• For example, you can talk about unveiling events for clients, creating working relationships, and building up networks. These details demonstrate that strong customer rapport is, in fact, a skill you possess.

Sales Engineer Resume

• For example, if the job you’re applying to emphasizes the importance of using CRM software or building long-lasting relationships with customers, emphasize these skills in your skills section. 
• Focus on including hard skills similar to the ones used in the  sales job description .
• If you’re just starting your career in sales engineering OR transitioning to a different type of role, include an objective.
• If none of the above applies, leave it out in favor of more work experience.

Director Of Sales Resume

• Don’t forget to list accomplishments related to leading people and building customer relationships, starting by recording how many customers you helped or how many people you led. Then look for percentages relating to KPIs from there.
• If you’re stuck on what to include in your  resume skills section , go back to the  sales job description  and see what soft skills they require, whether explicitly stated or implied.

Outside Sales Representative Resume

• Good examples include the number of new accounts you opened, conversion rate, retention rate, lead generation performance, and overall growth.
• Sales revenue is the main statistic related to every sales position, but make sure you venture outside the box to include other metrics, too.
• You’d be amazed at what tiny typos and punctuation errors can slip through without your noticing, and employers will appreciate your attention to detail!
• Run your resume through a  resume checker  or spellcheck system, then proofread it again with your own eyes.

Software Sales Representative Resume

• For example, did you exceed your sales quotes, and if so, how many times? How much did you increase profits for the company? 
• Provide details that prove you can boost numbers at the next company you’ll work for!
• If you can, shoot for half and half between technical and soft skills, but if you’re an entry-level candidate, it’s okay to have more soft skills.
• As a software sales rep, you should include the programming languages you know, plus soft skills like “negotiation” and “interpersonal communication.”

Fragrance Sales Associate Resume

• For a successful career in sales, you’ll want your communication and persuasion skills to shine just as brightly as your technical knowledge. Be sure you include some of both in your fragrance sales associate resume .

Sales Development Representative Resume

• Sales are all about the numbers. When you’ve brought about tangible positive results at your past workplaces, it speaks to how effective you are as a salesperson and should be touted in your sales development representative resume .

Related resume guides

• Sales Associate
• Sales Representative
• Sales Manager

Proper formatting ensures your resume is readable, logical, and complete. If you neglect the formatting, you risk potential employers not taking your application seriously (or not even seeing your resume). When it comes to formatting, remember the following: 

• Choose one of three resume format options 
• Draw attention to your resume header 
• Make your sales resume accessible for the ATS and employers

Overall resume format options

Hiring managers’ preferences tend to change over time, but for 2024, it’s clear that three  resume formats  are the most popular:

• Reverse-chronological format:  This format emphasizes your most recent experience by placing work experience toward the top of your resume. Ordering your experience this way highlights career growth and development.
• Functional format:  A functional format stresses skills over work experience. This type of format may be appealing if you have little work experience or if there are gaps in your employment. 
• Combination/hybrid format:  This type combines reverse-chronological and functional formatting, placing equal weight on job history  and  skills, but it can be hard to read because of this.

Though all three types are popular,  hiring managers prefer   the reverse-chronological format . It’s easy to read, underscores career growth, and looks honest regarding your job experience. 

Draw attention to your resume header

Presenting your contact information may seem unimportant. However, this is the most important information in your resume; without it, how can you expect hiring managers to tell you “you’re hired?” Don’t make the mistake of underestimating the importance of an accurate and beautiful resume header.

Start by aligning your header either to the left or center. Then write your name in a large font size so you can see it from far away.

Right below your name, include your job title in a slightly smaller font. Then if you like, you can tastefully add some color to show your personality. (We love cobalt blue and buttercup yellow, but we’re a bit biased.)

Underneath your name and title, list your contact information. Keep the text the same font size as the body of your resume, and consider including a border (with or without color) to make it pop. This section should include:

• Your email (make sure it’s professional and not something like “ [email protected] ”)
• Phone number (with an area code)
• City & State (optional but recommended)
• Professional links to portfolios or sites like LinkedIn (optional but recommended)

Make your sales resume accessible to the ATS and employers

Once you upload your resume to an online job application, it won’t go straight to a hiring manager’s desk. Instead, it will go through the ATS, or Applicant Tracking System software.

This system uses keywords in your resume to determine your likelihood of being a good fit for a particular sales job. If you don’t pass the ATS scan, it’s doubtful you’ll get an interview.

To get past the software and reach human eyes, pay attention to:

• Margins:  Use standard half-inch or one-inch margins all around.
• Fonts:  Use professional, easy-to-read fonts like Times New Roman, Arial, or Georgia. 
• Font sizes:  The body of your resume should be the smallest font at around 12-point, your job title should be 20-point font, and your name should be approximately 24-point font.
• Header names:  Instead of adjusting font size for section headers, try bolding them or using all caps. 
• Skills:  You can list them in a horizontal or vertical list; we recommend using bullet points in a vertical list unless you lack space. 
• Logical order:  As we suggested earlier, we recommend a reverse-chronological format since it’s easy for the ATS to scan. 
• One page:  You must fill one page  exactly . You can slightly adjust fonts, font sizes (just a touch), vertical spacing, and margins to hit this target.

If you’re struggling to  make a resume online  with enough content and proper formatting, remember this: the most important thing is to  ensure your resume is read . If you have to cut content to keep your formatting easy to read, do it.

Do you really need an objective or summary?

Contrary to sources floating around the internet, there  is  a difference between a  resume objective  and a  resume summary . Both are short paragraphs written explicitly for every application you submit, but there are a few key differences between them. 

An  objective  identifies why you’d like to work for the company under the specific job title for which you’re applying. A  summary  highlights the skills you possess and what achievements you’ve earned within your past positions.

Objectives and summaries are strictly optional, but there are a few instances where adding one would help.

• Consider including an objective if you’re seeking an entry-level role or are transitioning careers.
• Consider using a summary best suited if you have 10+ years of sales experience.

Customized resume objective:  Seasoned floor salesperson with 4+ years of experience hitting sales 7% above targets. Seeking a position with Neiman Marcus, where my specialization in high-end retail will continue the tradition of upholding the highest standard of luxury retail experiences for clientele. 

• This objective is specific to the job and includes a customized job title, quantified metrics, specific skill sets, and the company name. It adds real value and will impress any hiring manager.

Poor summary statement:  Dedicated applicant with experience in sales and marketing looking for a sales associate role to improve customer service skills. 

• This statement is anything but specific, and it could be on any number of sales resumes. More than just that, it doesn’t highlight any skills or qualifications beyond dedication. Major yikes.

Customized summary statement:  Results-driven sales associate with 13+ years of experience developing rapport and good customer relations. Leveraged top marketing strategies to yield results, performing in the top 5% of sales associates at all workplaces for over a decade. From informing customers about purchases to designing trending storefront decor, I am confident that my proven excellence in results-driven sales strategies would positively impact the movement of products at Decor 101. 

• This summary statement is customized and unique, including specific skills and quantifiable metrics to support their claims; this candidate is a top choice for an interview.

Know what to include in your job experience section

When writing your sales resume, you may be tempted to include every job you’ve had since you were 16. Though this may be an appropriate choice if you have limited job experience, we recommend including two to four highly relevant jobs on your sales resume if you have more experience. 

Write your work experience bullet points purposefully

When you write your work experience section, remember that space is crucial. To take up less room, use bullet points to break up chunks of text. Start each bullet point with an action verb, such as “oversaw” or “championed,” to drive your value (and cut filler).

Using action verbs will also lay the foundation for using active (rather than passive) voice. For example, a passive sentence like “The store was closed by the sales team” sounds weak and boring. Active voice gives agency to the subject and shortens the statement: “The sales team closed the store.” 

Avoid personal pronouns when writing about your experience, such as “I” or “we.” Ending punctuation is up to you—just be consistent. (Avoid having periods at the end of all your bullet points except for one, for example).

Finally, keep your verb tense in the past, and make sure it’s consistent.

Good bullet points can look like any of these examples:

• Executed an outbound calling strategy to warm leads, leading to a close rate of 16%, which exceeded targets by 50%
• Implemented and expanded the use of Salesforce, saving over 18 hours of weekly manual reporting time by sales staff
• Led initiatives for prospective home buyers to improve brand awareness and increase inbound customer interest, resulting in a $275,000+ increase in incremental revenue

These bullet points are successful because they start with action words, maintain an active voice, avoid personal pronouns, and are consistent with punctuation and tenses. 

Getting these things correct is tricky, but you can return to this guide anytime to review these tips!

Use numbers to your advantage

You may have noticed that all the bullet point examples we included contain numbers. Metrics are essential for any resume, but especially your sales resume. Words tell hiring managers you’re good at your job, but numbers show undeniable value. Include quantified metrics within at least 50 percent of your bullet points. 

Here’s how:

• Performance relative to targets:  Have you ever or do you consistently outperform sales targets? By what percentage do you exceed targets on average? 
• Improvements per customer:  Do your customers have higher purchase totals than others? Are they making more repeat purchases than customers helped by other sales associates? What’s your close rate? 
• Efficiency standards:  How many customers do you help on average, per hour, day, or week? How long does it typically take you to make a sale? How many seconds does it take you to greet customers? 
• Customer relations:  How many customers have reviewed you positively on customer surveys? Have any customers mentioned you by name in positive reviews?

It helps to see these tips in practice, so here are some examples: 

• Improved the shopper-to-customer conversion rate of the store by 6% by prioritizing immediate customer service of inbound customers
• Responded to customer questions with a detailed understanding of products, resulting in a customer satisfaction rating of 96%
• Recognized as a Top 5% Salesperson in the most heavily trafficked Kay’s store in Maine 
• Exceeded annual membership targets by 23% by encouraging a compassionate, customer-centered approach

Select appropriate sales skills for your resume

The skills section is one of the shortest sections on your resume and one of the most mysterious. Unfortunately, the ATS plays a big part in this section since it scans your resume for pre-selected keywords.

Not enough keywords? Not the right keywords? ATS wins, 1 to 0. 

We’re here to shed light on this mystery using a simple trick. When writing your skills, choose those mentioned in the  sales job description . Of course, don’t include every skill they list, but use the job description to guide your strengths.

Ideally, include a mix of both hard and soft skills for a total of six to 10 skills. Hard skills are easier to measure, so we recommend listing mostly hard skills. However, soft skills, such as “organization” and “customer service,” are critical in a sales role, so include a few that match your abilities. 

Let’s put this trick into practice! Here’s an excerpt from a sales job description: 

Seeking qualified sales associates! Our ideal candidate thrives in a fast-paced work environment and can maintain a positive, upbeat attitude with co-workers and customers under stressful situations. Must utilize standard software to track and follow up with leads. Should be charismatic, comfortable with public speaking, and have a solid ability to memorize merchandise details and answer complex customer questions. We serve a predominantly Hispanic population, so Spanish speakers, please apply! 

From this job description, we can create a list of skills that would be particularly appropriate for this job position: 

• Salesforce and HubSpot CRM
• Bilingual (Native English, Fluent Spanish) 
• Customer relations
• Interpersonal communication
• Product knowledge 
• Sales demos and pitches
• Time management 

 No matter the job you’re applying for, you’re likely to see some of these skills: 

• Cold-prospecting 
• Negotiation
• Work stream management
• Trend forecasting
• Traditional lead-generation
• Presentations 

Education, certs, interests, and hobbies

In sales, employers typically only require a high school diploma or equivalent. However, specific educational requirements will vary widely in such a large field. Some employers will seek applicants with a bachelor’s degree in business or even an MBA. 

So in your sales resume, list your highest level of education. If you have a graduate degree, you can include both it and your undergrad degree.

If you have any certifications or additional training, such as software certification for a particular type of CRM, you can include that, too, although it isn’t required.

Typically, sales professionals don’t include an optional  interests and hobbies section on their resumes , but there are a few circumstances where it may be appropriate: 

• Hobbies can demonstrate that you’re the type of person a potential customer might enjoy chatting with, which is a bonus for employers.
• Use projects, like volunteering or academic extracurriculars, in place of work experience if you’re light on jobs. 

Here’s an example of what projects could look like on your sales resume:

Tailor your sales resume to the job description

Remember to customize your resume  every time  you apply for a job. Tailoring your resume to the job description is the best way to land an interview quickly.

Start by reworking your resume objective or summary statement (if you have one). Then adjust your skills section to include skills relevant to the role. Finally, adjust your job description bullet points to include relevant qualifications. 

For instance, if a job description mentions they’re looking for a sales representative who can begin giving presentations on day one, emphasize your comfort in public speaking roles. Highlight your previous presentation experience, and perhaps de-emphasize the data analysis skillset that is less relevant to this job. 

Pro tip:  You can keep a master list of bullet points for each job title in a separate document . Write down as many skills and responsibilities as you can for every job title, and organize them based on their emphasis (time management, customer relations, data analysis, etc.). Then you can pull from this document to create fully-customized resumes quickly. 

Edit and polish your sales resume

When finished  writing your resume , it’s tempting to submit it immediately, but it’s best to take a step away first. Give your eyes and mind a rest for a day, and send your resume to trusted family and friends for review. Then you can adjust your content and  check your resume  for errors before you submit; that way, you don’t miss the little details you may have inadvertently overlooked!

Ready for the Next Step?

The first step to having an interview-ready, professional sales resume is to take the time to research and prepare. Congratulations on helping out your future self by using our guide! 

Our easy-to-use  AI resume builder  will allow you to build your resume from the ground up with perfect formatting, so you can save serious time and focus on your next sales job. If you’re ready to find out how your resume stacks up, use our  resume checker  to give you AI-powered suggestions to polish your resume to perfection. 

We know that wherever you get hired, you’ll be helping customers and growing revenue in no time!

Land your next job with our AI-powered, user-friendly tool.

Gut the guesswork in your job hunt. Upload your existing resume to check your score and make improvements. Build a resume with one of our eye-catching, recruiter-friendly templates.

• Work in real-time with immediate feedback and tips from our AI-powered experience. • Leverage thousands of pre-written, job-specific bullet points. • Edit your resume in-line like a Google Doc or let us walk you through each section at a time. • Enjoy peace of mind with our money-back guarantee and 5-star customer support.

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Customer Service Sales Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the customer service sales job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Perform all other duties as assigned
• Investigate potential nurse candidate’s background history for legal issues that would make the candidate ineligible for hire
• Provides accurate information to the customer. Explain products and policies so the customer in a clear, concise manner
• Continually learning and developing knowledge of Bank products and services
• Accurately enters or confirms customer information into database; initiates and/or completes proper request forms in assisting customers
• Walk vehicles for/with account representative and make recommendations for reconditioning to increase vehicle value
• Responsible for providing effective leadership and support to entry level Service to Solutions professionals
• Promote, recommend, and sell Musical products and services utilizing consultative selling techniques to maximize customer satisfaction and results
• Articulate the advantages of our company over the competition
• Meet/exceed all performance expectations including products sales, add-on sales, call handling metrics, and quality standards
• Practice continuous quality control in the processing of all customer orders to prevent any problems during order fulfillment
• Summarize every interaction to prevent repeat calls or cancellations
• Stay informed of current competitive offers and products in order to position company products/services in a confident manner
• Adhere to quality standards, meeting sales and performance goals set by management
• Assist Team Leaders with recommendations for improvements to established procedures and processes
• Perform other duties as assigned by Concentrix management
• Communicate effectively with customers, peers, support personnel, and management
• Fun, modern and exciting place to work with excellent staff facilities
• Displaying professionalism with all levels of people including senior management and executives
• Comply with team guidelines set by the Team Leader or other CONCENTRIX management
• Identifying opportunities for improvement both for Concentrix and our clients
• Excellent attention to details
• Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product
• Excellent customer service skills or contact center knowledge and focus, communication, problem solving, analytical, and organizational skills
• Strong customer focus
• Ability to work weekends, either rotating or set days as outlined in the job requisition
• Intermediate proficiency (1-3 years of experience) in written and verbal communications
• Strong evaluation and analysis skills
• Ability to work within the operating hours and days for this position as outlined in the posted job requisition
• At least an intermediate ability in computer skills
• Strong team player

8 Customer Service Sales resume templates

Read our complete resume writing guides

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• Lead, coach and model exceptional service at every customer interaction
• Coach to ensure customer problems are handled appropriately, and participate in the negotiation and resolution where necessary
• Lead and coach the team on advice giving strategies to improve the overall customer experience
• Proactively demonstrate lobby leadership in the customer lounge, help & advice area and in self serve areas of the branch with the goal to deliver a legendary customer experience and create a positive “First Impression’” by greeting and engaging them in a range of sales, service and informational conversations

Customer Service & Sales Senior Supervisor Resume Examples & Samples

• Manage day to day operations of the call center area to ensure smooth work flow and to achieve predetermined goals
• Lead and coach a team of approximately 15-25 representatives in a manner that ensures high quality customer care focused on building and retaining valuable customer relationships and committed to the delivery of value added products and services. This includes efficient allocation of resources, goal setting, forecasting and flexibility to manage changes
• High school diploma / GED required (BS/BA preferred)
• Supervisory experience required (direct line management experience in a call center or production environment preferred)
• Familiarity and understanding of financial industry preferred
• Solid leadership skills and ability to direct and motivate staff with integrity and ethics
• Effective planning and organizational skills
• Solid PC skills (Microsoft Office)

Customer Service & Sales Rep-one Main Financial Resume Examples & Samples

• Minimum of two years directly related sales experience in a similar industry
• Effective communication skills that demonstrate the ability to work directly with people in a customer service capacity
• Be able to work flexible hours

Customer Service & Sales Rep Resume Examples & Samples

• 1) High School diploma or equivalent
• 2) Minimum 3-6 months of either office, clerical, or customer service experience
• 3) Must have strong sales experience
• 4) Able to work at any Oceanic location
• 5) Willing to work any shift schedule
• 6) Proficient on the computer including a working knowledge of Windows and Word
• 7) Stable employment history

Customer Service Sales Assistant Resume Examples & Samples

• Outgoing and approachable
• Knowledge of what credit memos and invoices are
• Familiarity with Quick Books

Customer Service Sales Support Resume Examples & Samples

• Represent the Company accurately, communicating effectively with customers and the sales force regarding the adidas product line, policies and procedures
• Responds to inquiries regarding product, availability and substitutions in a professional and accurate manner
• Answers phone calls from accounts or the sales force regarding orders, inquiries and issues
• Work with Sales Team to build proactive calling plans for set account base. This will include at minimum weekly outbound calling, call reporting, sales order input, sales program promotions and assisting accounts with electronic order entry of all order types,
• When applicable become the key contact for accounts and continue to work with Sales (Rep/Manager) to communicate issues and account status
• Completes all required maintenance at the account and order level as: revision; cancellations; special instructions, customer master, etc
• Documents customer comments, as well as, reports recurring and potential customer complaints/problems to CS Management
• Staffs multiple incoming CS phone lines as required daily
• Assists the CS Department with order entry, as needed, such as during a booking window
• Executes and performs various tasks as needed per CS Management
• Ability to perform all duties in an accurate, timely and professional manner within the guidelines of established company procedures and policies while maintaining a flexible approach to enforcing these policies
• Strong Computer skills (Word, Excel)
• Ability to communicate company policy, process and product effectively with accounts via phone and email
• Basic sales skills required, including but not limited to presentation skills both written and verbal
• Ability to think on your feet and ask probing questions to uncover needs based selling
• Ability to travel when required (less than 10% of time)
• College Degree preferred plus 2 years or more related experience and/or training; or equivalent combination of education and related work experience

Customer Service & Sales Specialist Resume Examples & Samples

• Must be able to multi-task and work within deadlines
• PC knowledge
• 10-key and typing proficiency
• 2+ years of customer service, research, and/or 1 year in the financial industry
• Must be able to lift up to 20 lbs
• Bilingual with proficient in Spanish
• Adaptation to change, initiative to understand business unit objectives and end-to-end processes
• Ability to identify process improvement /efficiencies, resolve problems, and seek solutions with minimal direction

CAE, Customer Service Sales Resume Examples & Samples

• Interacts with customers via telephone, e-mail, or face-to-face to assist with a variety of customer inquiries and issues. Must be able to wear telephone headset and manipulate objects such as pen, keyboard, and mouse.-Elicits and records customer information and inquiries using a computerized system
• Stays up-to-date with current and emerging communications and entertainment technologies for both the Company and its competition
• Recognizes, conveys, promotes, and sells products and service value. Articulates our competitive advantage. Maintains excellent oral and written communication skills, with demonstrated ability to articulate relevant information and directions in an organized and concise manner
• Demonstrates closing techniques consistently, repeatedly, and in a timely manner
• Demonstrates the ability to establish and maintain effective relationships with customers delivering the Comcast Quality Experience (CQE). Acts as an Ambassador for Comcast by building rapport with the customer, supporting, reassuring, and educating the customer throughout the call.-Promotes and recommends Comcast products and services based on a logical relationship to the customer's needs and interests. Enters and confirms sales when appropriate
• Supports Other lines of business as call volume dictates.-Interacts and communicates collaboratively within the sales group and other groups, as appropriate, to provide a quality customer experience
• Attends training as required.-Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.-Other duties and responsibilities as assigned

Customer Service & Sales Rep-mililani Resume Examples & Samples

• Minimum 3-6 months of either office, clerical, or customer service experience
• Must have strong sales experience
• Willing to work any shift schedule

Customer Service / Sales Assistant Resume Examples & Samples

• Order Management and Order Entry
• Monitor Inventory and available to sell
• Liaison between sales, production, and warehouse
• Maintain showroom
• Go to trade shows

Director of Customer Service & Sales Resume Examples & Samples

• This is a managerial position that oversees staff and is responsible for their supervision and productivity
• This position works in a creative and collaborative team environment where change is embraced and innovation is encouraged
• Works closely with external staff to develop sale strategies, ticket prices and promotional materials to engagement fans and increase sales
• Work closely with the Asst. Dir of Ticket Operations to insure that all online ticket information is up to date and system is functioning correctly
• Ability to handle a large volume of cold calling and prospecting through phone, email, and mail
• Maintain and develop relationships with season ticket holders and Mean Green Club donors
• Ability to provide ideas and develop programs to further the season and group ticket sales programs
• Knowledgeable of athletic facilities and capable of coordinate and/or providing group tours for potential customers
• Ability to recognize customers with propensity to give to the Mean Green Club and help meet the overall goals of the Department of Athletics
• Attend out of office functions and networking events promoting North Texas Athletics (includes meeting with customers to ensure client satisfaction)
• Involvement in game-day activities and promotions for North Texas Athletics
• Work with related departments to maintain and develop a high level of customer service
• May be required to offer ticket operations support for various athletics events
• May be assigned other duties pertaining to North Texas Athletics
• Must comply with all State of Texas, University of North Texas, NCAA, and Conference USA rules and regulations
• Any specialized certification as requirement by the department
• Master's Degree
• Customer Service & Sales experience in Sport Environment
• Answers phone and responds to inquiries from accounts or the sales forces regarding orders, issues, product, availability and substitutions in a professional and accurate manner
• When applicable become the key contact for accounts and continue to work with Sales (Rep/Manager) to communicate issues and account status. Completes all required maintenance at the account and order level as: revision; cancellations; special instructions, customer master, etc
• Staffs multiple incoming CS phone lines as required daily and assists the CS Department with order entry, as needed, such as during a booking window
• Demonstrates flexibility and the willingness to adapt and learn in a multi-systems computerized work environment. Strong Computer skills (Word, Excel)
• 1 to 2 years of applicable CS experience

Customer Service & Sales Consultant Resume Examples & Samples

• Assist customers with their inquiries via phone, chat & email, (including billing inquiries, contract / plan information, processing bill payments, cancellations)
• Provide world-class customer service during every customer interaction
• Collect relevant information to address the customer's issue, and identify and develop a practical resolution
• Find customer answers quickly and accurately while using multiple resources
• Provide first level technical troubleshooting for all devices (i.e. Changing the voicemail number, replacing or inserting the SIM card/ Memory Cards, etc.)
• Minimum 1 year of experience in a target-driven sales role
• Comfortable working in an environment that is sales-target driven
• Bilingual with French and English, written and spoken an asset
• Must be comfortable working in a highly structured, sales driven environment
• Possess superior multitasking abilities
• Must be computer literate: strong keyboarding and internet navigation skills and basic arithmetic skills required
• Must be punctual and committed to work schedules
• Keep team and supporting departments up to speed on upcoming projects and events
• Create and maintain supporting schedules
• Perform Continuous Improvement evaluations to ensure that practices are in line with what is best for the customer (constantly changing). Identify areas for potential cost and time savings
• Manage data integrity of customer account information
• First point of contact for Liberty Accounting department for customer accounts
• Maintain files and create spreadsheets as need for the customer for long term account maintenance
• Work with internal departments to research and problem solve customer ordering issues. Correct with customer and/or report to correct internal department
• Provide customer service and operations with program and product information to assist with calls and orders
• Collaborate and support sales and marketing on new program launch initiatives by completing tasks according to the project timeline. Verify store counts for all projects
• Coordinate all new store set up schedules and shipments with customer, customer service and operations
• Confirm that pricing is set up on the appropriate pricing adjustment schedule prior to receiving orders. Confirm that pricing is set up correctly with customer
• Collaborate with customer to make sure that orders are received timely and accurately
• Enter cross reference numbers
• Work with planning to understand customer’s inventory needs
• DATA SYNCH implementation and maintenance for customer where applicable
• Responsible for maintain item information on customer websites where necessary
• Develop SOP’s for all processes
• Manage Customer information including contacts and locations. Maintain a store matrix file to show which stores carry which programs and sets
• Participate in sales meetings, trade shows and special projects as directed by management
• Assist and train less experienced sales support team members
• Maintain master files that show specific item information for all customers’ programs

Inside Customer Service Sales Specialist Resume Examples & Samples

• Main objective of this role is to increase our sales efficiency and improve our communication with and support to our existing installed base customers
• Interface with sales, value providers, and customers, to understand after sales requirements and needs which will help ensure that we submit correct and complete proposals
• Maintain Robot Care price lists, Standard System service product information support sales team with generating proposals & spare parts lists
• Improve our communication and support to our existing Customers by being their primary contact regarding back end aftermarket proposals, spare parts, pricing, and product questions
• Receiving PO’s from customer and confirming pricing and terms are consistent with the quote sent to customer
• Back up for Spare Parts coordinator during high volume and vacation periods
• Processing of customer orders following ABB processes and procedures
• Develop a good relationship with Global Customer Service sales support teams
• Manage local spare parts inventory and usage
• Assist other department staff as required
• Assist Service BU Manager in the establishment and implement departmental objectives
• Performs other duties as assigned by Service BU Manager
• Ensure that all business activities are performed with the highest ethical standards
• Adhere to all health and safety rules and procedures

Customer Service Sales Support Executive Resume Examples & Samples

• To handle inbound and outbound traffic (fax, email, post, telephone) for pre-sales environment
• Resolve and process all customers’ enquiries, requests to the departmental mission statement
• To ensure fulfilment of orders where possible
• Investigate and pro-actively resolve any customer complaint to the departmental standards
• To accurately record and process all call/customer information on to the Customer Service computer systems
• To work as part of a team towards meeting and achieving, individual, team and department objectives
• To work with and support all internal customers within and linked with the business
• To take relevant decisions and actions regarding all customers enquiries, requests and complaints within the business and departmental working practices and processes
• To plan working day and prioritise relevant tasks
• To be able to communicate with both external and internal customers at all levels
• To have a continuous and high-level focus on customer service
• Actively contribute to individual, team and departmental improvements to ensure customer service is taken to the next level
• To add to and aim to improve the working environment for individual, team and departmental levels
• To ensure all enquires, questions, issues and customer complaints are always fully resolved whilst applying reasoning over potential costs and liabilities and these are fully owned either by agent or internal customer
• Communication & influencing skills
• Listening skills
• Quality orientation

Alorica Customer Service / Sales Resume Examples & Samples

• Resolve customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism
• You will promote and sell products and services by emphasizing product features based on customers’ needs
• Utilize computer system to verify and document customer requests
• Continually improve your knowledge of company services and promotions

Customer Service & Sales Representatives Resume Examples & Samples

• Communicate information during the initial call to minimize the need for future contact and escalation
• Interpret, translate, explain, and provide applicable, accurate, and appropriate information with respect to products and services, policy and procedure, account status, marketing promotions and campaigns, and explaining billing and shipping details
• Handle a high volume of calls covering the full range of customer needs in a prompt and professional manner, obtaining all information for transaction execution
• Initiate contact with other departments as needed to resolve problems as well as communicating the appropriate information to the customer
• Execute email and Live Chat as needed
• Protects all customer information in a professional and confidential manner
• Ability to navigate through multiple systems and resolve complex multichannel issues
• Successfully attain Level 1 Saba Certification
• Other tasks as assigned
• Knowledge of various types of accounts and Customer Service Department
• Able to speak clearly when dispatching, and performing the receptionist functions
• May perform customer mail, balance payment batches and enter into billing system
• Uses computer, data entry, and 10-key skills to balance payment batches enter into billing system
• Uses general knowledge of non-pay accounts, performs collection duties through persuasive verbal communications
• May lift converters, which weight up to 8 lbs
• Stable employment history

Customer Service Sales Manager Resume Examples & Samples

• Drive thorough analysis of Philips customer profile in the country. This includes regular reporting of key performance indicators such as Extended Warranty, Contract Penetration, Warranty Conversion, Contract Renewal, Revenue booking & Software Maintenance Agreement (SMA) capture rate
• Align, create and execute portfolio’s service business plan that is in line with overall commercial strategy and in close cooperation with the Markets
• Create and implement business growth programs which fit to local market requirements based on knowledge about customers & Philips Customer Service offering
• Establish Standard Way of Working that Philips Channel Partners shall adhere to and in alignment with Country teams, Quality & Regulatory & Service Operation teams
• Coordinate & localize global implementation & deployment initiatives in order to ensure the most effective impact for the local markets. In the same manner, he/she needs to channel up the critical requirement that the region/country needs for success
• Drive CS business reviews with markets and reporting on regular basis and define & execute corrective actions when applicable
• Provide customer service, including the system entry of hearing devices, post sale accessories, and payment collection
• Work to retain customers by making outbound courtesy calls to ensure customers are successful in using their hearing devices and know what resources are available for assistance
• Make full use of Sales Force CRM system to organize lead tracking and sales activities
• Constantly meet established productivity, schedule adherence, and quality standards in a call center environment
• 2+ years of experience in a sales and customer service role that included experience solving customer problems
• Excellent communication skills, problem solving skills, and a passion for assisting customers with their hearing health needs
• Driven by performance and results oriented

Manager of Customer Service & Sales Trainee Resume Examples & Samples

• Ensure the customer area is professional and inviting in appearance Develop and Manage the Team / Teamwork
• Lead and follow-up on action plans to improve the employee experience Business Results
• Coach team to understand customer needs and provide advice and appropriate products and services
• Coach team to contribute to the achievement of branch business objectives Internal Practices & Processes
• French/English bilingualism is required for this role
• Mobility throughout New Brunswick is required for this role

Customer Service & Sales Lead Resume Examples & Samples

• Combination of Call Center and Property Management experience
• Experience leading a high-performing sales team
• Familiarity and comfort with performance metrics, sales quotas, and financial concepts

BMW of Houston North Phone & Customer Service Sales Resume Examples & Samples

• Receiving inbound sales phone calls and leads
• Identifying the client's needs and scheduling appointments
• Placing outbound phone calls to potential leads
• Ensuring all clients concerns are addressed prior to appointment date such as cost, warranty questions, appointment duration, etc
• Contacting clients prior to appointment date to confirm appointment
• Mailing marketing letters to provided leads
• Following up post visit to ensure customer satisfaction
• Attending Sales Department meetings

Customer Service Sales Resume Examples & Samples

• Ability to build rapport and respond to all customer inquiries and requests
• Providing accurate and complete responses to customers in a easily understood language
• Be on time and follow assigned work schedules
• Maintain broad knowledge of client products and service
• Offer solutions to issues that are often non-standard/non-routine and require some clarification
• Willingness to rotate shifts,as needed
• Strong positive customer service oriented
• Able to provide functional and navigational support to the customers while appropriately logging cases
• .Has fundamental understanding of Internet usage and web technology
• Demonstrates proficiency in navigating Windows Operating System, including the ability to launch applications, browse, search for files, save, store files, and reboot a computer
• Position is primarily sedentary. May stretch or stand at workstation for short periods at employee's option, as long as such activity does not detract from the employee's work, or interfere with other employees
• Minimum of 6 months of customer service experience required
• Successful Background check and drug screen

Customer Service & Sales Resume Examples & Samples

• Responsible for achieving specific sales targets and maximizing sale opportunities on each and every call
• Up-selling and Cross-selling for Wireless, TV, Internet, and home phone based products
• Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)
• Participate in activities designed to improve customer satisfaction and sales performance
• Answer billing questions by talking through components of customer accounts
• Six months of sales experience preferred
• Ability to demonstrate sales technique and product knowledge
• Ability to effectively communicate, both written and verbally
• Interface with customers via inbound calls for the purpose of selling complex products and services
• Responsibilities include processing customer orders and sales; providing and receiving various information; selling client products plus handling miscellaneous customer service and general information calls via the phone or Internet
• Confirm customer understanding of the solution and provide additional customer education as needed
• Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests
• Provide answers and/or advice to customers based on their particular requirements and customer profile
• One year of customer service and/or sales experience preferred
• Ability to remain calm under pressure and work in a concise, clear and focused manner
• Tolerance for repetitive work in a fast paced environment
• Dependable with proficient attention to detail
• Adherence to SYKES policies on ethics and integrity
• Responsible for promoting and selling client’s products and services by emphasizing product features based on analyses of customers’ needs
• Meets all monthly sales objectives by approaching sales as a way of helping our client’s customers receive the best value for their money
• Promotes and recommends our client’s products and services based on customer's needs and interests
• Adheres to call flow methodology to increase sales and improve customer satisfaction
• Demonstrates professional closing techniques on every call and confirms sales when appropriate
• Acts as an Ambassador for the client by building rapport with the customer, supporting, reassuring, and educating the customer throughout the call
• Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution
• Determines appropriate action to be taken on customer’s behalf, which may include problem determination and appropriate next steps. Offers alternative solutions where appropriate with the objective of retaining customer's business and informs customer of those appropriate next steps, working with the customer to achieve issue resolution
• Maintains proficiency in programs, products and/or platforms assigned
• May test software and hardware to evaluate ease of use and whether product will aid user in performing work
• May perform other additional duties and responsibilities as assigned
• Must have interest/desire to work in a sales environment
• Outstanding oral and written communication and interpersonal skills
• Strictly adheres and demands strict adherence to the company’s policies
• Must have ability to accept constructive feedback and apply coaching techniques
• Team Player

Inbound Customer Service & Sales Consultant Resume Examples & Samples

• Determination to achieve and exceed individual and team targets
• Demonstrate inter-personal and communication skills to effectively help customers
• Commitment to achieving goals and objectives as an individual, in a team and for Concentrix overall

Customer Service / Sales Support Resume Examples & Samples

• This position is subject to Drug and alcohol Free Workplace Policy
• This position required pre-employment testing
• High school diploma, general education degree or equivalent
• Knowledge of computers and Microsoft Office software
• Knowledge of administrative procedures
• Listening Skills

Inbound Customer Service & Sales Rep Resume Examples & Samples

• Stay current on product and service options, terms and conditions and value propositions
• Meet daily, weekly and monthly inbound call goals and other key performance metrics
• Meet quality assurance guidelines on every call
• Maintain the highest level of integrity throughout every customer interaction
• Ensure the highest level of customer service is delivered on each and every call
• Adept at managing multiple priorities and tasks in a fast-paced environment
• Clear and concise English speaking skills

Customer Service / Sales Support Agent Resume Examples & Samples

• Deliver a positive customer experience for all customers and ensure a smooth execution of the end-to-end shipment lifecycle by working closely with the customer and internal teams
• Be responsible for customer satisfaction and customer experience for own customer portfolio
• Handle incoming customer service queries and issues, manage exceptions
• Ensure all products and services are sold to the customer to maximise the profitability
• Support local sales colleagues and managers’ activity, mostly indoor sales support tasks, quoting, manage customer portfolio
• Updating relevant sales and booking systems – as per standard requirements
• Hunt leads and follow up opportunities for new customers, lost or inactive accounts as well as regular accounts
• Build strong relationships with all stakeholders
• Have an understanding of customers’ business drivers, needs and requirements
• Manage own booking pipeline, segmentation and accurate forecasting
• Actively promote the use of e-commerce
• Promote the Brand in daily internal/external interactions
• As a part of a small front office team, in case of absence, temporary take over other customer service colleagues’ tasks, support sales activity

Senior Mgr Customer Service & Sales Ops Resume Examples & Samples

• Telephone and web customer service case management
• OEM account contract administration and customer service
• Quotation and order entry/administration
• Data management, reporting and administration
• Business-process establishment and administration for customer service, inside sales and field sales
• Orders forecasting
• CRM, ERP and Contact Center system, software and process
• Achievement of sales, profit and strategic objectives as assigned by manager
• Customer satisfaction, including all aspects of customer service.Measures include customer scorecards and surveys
• Implementation of customer-driven objectives
• Accuracy, completeness and timeliness of usage of the company’s internal systems
• Adherence to defined business processes and fulfillment of legal requirements
• Optimization/efficiency improvement of sales business processes
• Orders forecasting timeliness and accuracy
• Effectiveness of sales-related tools, such as CRM and call-center
• Employee skill building and motivation

Customer Service & Sales Team Manager Resume Examples & Samples

• Prior Leadership experience
• Ability to monitor, motivate and evaluate staff
• Proven ability to coach, train, evaluate and counsel staff
• Must be results/goal driven and a team player able to lead associates to perform
• Solid computer skills including Microsoft Word, Outlook and Excel
• Interpersonal effectiveness with ability to build and maintain relationships
• Attention to detail, strong organization and time management is a must
• Adaptability to manage multiple tasks/projects within deadline and budget constraints
• Ability to adapt to changes quickly while remaining enthusiastic, positive, and reliable
• Flexible to meet the business needs
• Contact Center Management
• Knowledge of Credit Card and/or Deposits

Customer Service & Sales Manager Resume Examples & Samples

• Team management experience in a customer facing and sales environment
• Performance management, people development, coaching and mentoring
• Developing and utilising strong financial and commercial awareness

Customer Service Sales Rep Resume Examples & Samples

• Provides excellent customer service in person, over the telephone, or by correspondence for customers as a result of telephone inquires or face-to-face communications
• General knowledge of basic mathematics and accounting
• Opens and sorts customer mails
• May perform billing and posting of accounts
• Utilizes computer and 10-key to bill and post accounts
• Able to work at any Oceanic location
• Proficient on the computer including a working knowledge of Windows and Word

Customer Service & Sales Assistant Resume Examples & Samples

• Providing a welcoming front of house reception service to ensure the students always feel at home
• On hand to answer questions, solve problems and keep the property running smoothly
• Providing a decisive and effective response to customer complaints and disputes; escalating where necessary and with the appropriate support and guidance
• Free to act on your own initiative and use your natural enthusiasm to provide the best service to our students
• In a lively and at times challenging environment so you`ll take multitasking in your stride and enjoy balancing admin tasks, events, service and sales - there`s never a dull moment!
• Great Pay! We are Living Wage Employer and proud of it
• We`ve earned an award for "Investors in People - Gold", so you`ll be working for an employer who really cares about you and your career
• Take time to relax with 25 days` holiday
• An annual bonus to reward you for all your hard work
• Unless stated above, you won`t be working every weekend!
• Enjoy amazing discounts at certain restaurants, retailers and entertainment venues
• And most importantly, you`ll be working within a fun, passionate and vibrant team

Customer Service Sales Rep-hilo Resume Examples & Samples

• Utilizes clear and concise verbal communication skills
• General knowledge of sales skills, asks open and closed ended questions
• Explains benefit of program and/or service to customer
• Provides clear and concise information using the telephone or in person
• Responds to billing questions and corrects billing errors or discrepancies
• Responds to questions on the telephone, through correspondence or in person
• Speaks clearly when dispatching, and performing the receptionist functions
• May contact customer accounts to recover converters, for payment of past due accounts, and to list delinquent accounts for collection

Customer Service Sales Rep-kona Resume Examples & Samples

• Knowledge of various types of accounts and Customer Service Department policies and procedures
• Responds to customer requests for new, upgrade, downgrade, transfer, disconnect and/or repair services, as a result of telephone inquiries or face-to-face communications
• Thorough knowledge of cable product, programming choices and prices
• Probes and makes attempt to save, sell, upgrade on every customer contact
• Answers general information inquiries for customers on prices, programming and installations
• Has thorough knowledge of system’s cable prices, programming choices and installation scheduling and procedures
• Types at least 40 wpm, uses 10-key and performs data entry
• Performs billing and posting accounts
• Interact in an effective and professional manner with all levels of bank personnel, corporate and bank clients demonstrating commitment to quality and extraordinary customer service
• Ensure staff are actively profiling customers during new account and teller transaction process to identify cross sell opportunities to meet customer needs/requirements
• Responsible for developing and tracking individual performance goals. Develop coaching and mentoring process for staff to ensure their performance meets bank customer service, sales, and operational requirements
• Establish and manage achievement of assigned team and individual sales production goals
• Collaborate with Branch Manager / Relationship Manager in support of prospect and customer calls to develop customer onboarding plan, including set-up of products and services
• Support business development colleagues, and perform marketing activities as needed in efforts to achieve branch growth and profitability goals
• May register as MLO (Mortgage Loan Originator)- based on branch/market needs, to support loan inquiries, interview loan applicants, and assist with loan related functions
• Represent the bank by actively participating in outside civic/community affairs, business/ industry-related organizations and other professional activities as appropriate
• Direct the operations functions of the branch. This encompasses the full knowledge of branch functions which include- new accounts, teller operations and safe box. The incumbent acts as the resident expert on procedural, risk and regulatory functions within the branch
• Ensure that the branch consistently complies with all bank policies/procedures, banking regulations and meets satisfactory audit rating. Implement appropriate controls and oversight for any identified deficiencies
• Ensure sound operating conditions are maintained in the branch by utilizing the daily and monthly operational and reporting reviews along with completion of required branch certifications
• Perform staffing evaluation to ensure appropriate levels of staffing and skill sets in support of customer service requirements. Work with Branch Manager and Regional management on effective staff deployment and utilization
• Ensure performance reviews/evaluations of the branch’s non-officer staff and officers as assigned, are completed timely, objectively and with proper emphasis on individual development, coaching skills, customer service skills and sales/referral activities
• Recommend hires, transfers, terminations, salary adjustments, performance standards and reviews. Approve employee daily time records, work assignments, vacations, sick pay, etc
• May serve as Safety and/or Security Officer for the branch
• College degree a plus
• Three to five years’ experience in a similar capacity with management/supervisory responsibilities. Comprehensive knowledge of all aspects of branch service functions. Thorough knowledge of bank policies and procedures
• General knowledge of complex support systems, branch efficiency and productivity, and personnel policies and procedures. Direct sales experience desired. Computer experience (Microsoft Word, Excel, Outlook) required
• Good management skills with emphasis on planning, organization and scheduling
• Bi-lingual English and Chinese (Mandarin or Cantonese) preferred
• Three to five years’ experience in a similar capacity with management/supervisory responsibilities
• Comprehensive knowledge of all aspects of branch service functions
• Thorough knowledge of bank policies and procedures
• General knowledge of complex support systems, branch efficiency and productivity, and personnel policies and procedures
• Direct sales experience desired. Computer experience (Microsoft Word, Excel, Outlook) required
• Provide a key service to our client’s customers
• Pursue formal and informal training sessions to upgrade your skills and knowledge
• To process customer requests from initial contact through to conclusion
• Certificate in Administration or Customer Service or Travel and Tourism or Call Centre and 6 months of experience in a call centre
• Office environment
• Work on weekends and Public Holidays
• Issuing call tags (merchandise returns), credits, and tracing customer order shipments
• Interacting with Distribution Center employees regarding post-order inquiries, such as requesting shelf checks to ensure product availability
• Inquiring on the status of NSI (non-stockable item) orders
• Applying customer credit card payments and/or direct payments to bank lock boxes
• Collecting payments from customers contacted by the Credit department
• Contacting manufacturers for warranty and product information
• Processing order cancellations and back order cancellations
• Remaining aware and knowledgeable of promotional programs, competitive products, and merchandising practices

Customer Service, Sales Support Resume Examples & Samples

• Upload leads in Sales Force
• Customer Master Maintenance – identify changes needed and enter into Casewise system
• Preventative Maintenance Agreement maintenance – identify needed changes and submit to Central Contract Administration via PMA modification process
• Forward service agreements for DOA when needed

Customer Service Sales Agent Resume Examples & Samples

• Essential Functions
• Handle incoming calls from Ritz-Carlton Regional Hotels or Ritz-Carlton 800# and Platinum Elite Overflow using good listening and communication skills to secure information necessary to complete a reservation
• Applies all trained sales techniques to convert calls into reservations, complying with sales strategies identified in training
• Know and understand all City hotel’s selling strategies for maximizing hotel occupancy and revenue
• Handle incoming Ritz-Carlton Regional Hotels calls with a seamless transfer for the guest using words like “our" and "we”
• Have specific knowledge of all represented hotels and knowledge of the difference between brands
• Promotes effective cross selling strategy of Marriott hotel products whenever the primary hotel or product line is unable to accommodate a reservation request
• Maintain and display a pleasant, helpful, courteous attitude while providing excellent service to all customers and associates in the center. To respond sensitively to the needs and feelings of others, regardless of status or position; to accept interpersonal differences and to maintain rapport
• Demonstrates operational knowledge of the MARSHA/MERLIN computer system and Callmaster telephone console
• To effectively recognize and resolve issues, taking action to overcome challenges to get work done efficiently, with a high degree of quality. To make sound and logical decisions, using good judgment and common sense
• To understand the Reservation Center as a business and the requirements of the operation; maintaining the service levels and quality levels that The Ritz-Carlton Brand has defined, including QTI guidelines and 5 Diamond guidelines
• Be familiar and utilize the “”INF” mini hotel/Hotel DH Screen, IDIR, and Group Fact Screens for answering guest or hotel questions
• Know how to handle and book group reservations; Know when to and not to book a housing protected group booking; be familiar and utilize the group fact screen
• Process force sell reservations for designated properties, based on force sell guidelines
• Provide The Ritz-Carlton Managers with feedback on guest concerns/issues regarding cluster area properties
• Information appearing in weekly updates and all employee memos
• Policies and procedures identified in the Associate Handbook
• You may be asked to act as On-the-Job Trainer (OJT) for The Ritz-Carlton Desk. This may include, but is not limited to, double-jacking with and “ghosting” during training classes. In addition, The Ritz-Carlton Ladies and Gentlemen must be willing to train and instruct other members of The Ritz-Carlton Team by passing along necessary skills and information to assist them in their development and advancement
• The Ritz-Carlton Ladies and Gentlemen should strive to understand our business, and learn the requirements of the operation to maintain the service and the quality levels of The Ritz-Carlton Desk
• Complete Guest Incident Action forms to assist in addressing guest concerns and complaints (“opportunities”) in a considerate, efficient and thorough manner
• Each associate is expected to carry out all reasonable requests by management which the associate is capable of performing
• Ability to work a flexible schedule between the hours of 0600 – 2330 M-F; 0700-2330 S-S. Weekends required at this time
• Dependable, enthusiastic and determined
• Meeting RTA or exceeding budgeted goals for the Reservation Center for the last three periods
• No active written warnings in the last 6 months

Customer Service & Sales Supervisor Resume Examples & Samples

• Team leader, supervisory or management experience in a customer facing sales environment
• Motivating others in the delivery of excellent customer service
• Building an excellent knowledge of Health and Safety legislation
• Developing and utilising strong financial and commercial awareness (including previous experience of working with and managing costs and budgets)
• Required Skills: "Must" have these skills to be minimally qualified
• Proficient in Word, Excel, Knowledge of Powerpoint helpful
• Strong communication and organizational skills
• Prior management experience in customer service field
• Sales Management

Customer Service & Sales Support Agent Resume Examples & Samples

• Handle customer complaints about declined cancel orders and pending out-sorted orders
• Collaborate with other departments and support groups (e.g., internal sales, operational support and credit team) to resolve routine to complex issue
• Follow HP Shopping order review workflows and guidelines
• Review agent order comments to determine customer history
• Remove Pre-Authorizations from order declines
• Log and action customer reports of fraudulent activity
• Work all tasks assigned with excellence and on time
• Alert customer pain points detected and Store pricing issues
• Help management improve team quality and increase talent on all employees
• 1 year university degree or equivalent experience
• Typically 1+ years experience in a customer service role
• Excellent English fluency and communication skills required
• Advanced problem-solving and analytical skills
• Computer proficiency, experience with business applications
• Self-starter and quality driven
• Interest in accomplishing goals and exceeding expectations

Customer Service Sales Manager, Robotics Resume Examples & Samples

• Motivator and Team Leader
• Strategic and value based selling
• Domain/industry/application experience in robot automation
• Strong Facilitator and negotiator
• Ability to identify and take sales opportunities
• Able to see different perspectives (e.g. Customer, ABB and Channel Partners)
• Creative strategic thinker with good business planning and management skills
• Good communication skills at all levels
• Able to successfully interface with customers at all levels
• Ability to transfer knowledge to others
• Strong management reporting
• Domain expertise within manufacturing
• Experience of solution selling
• Experience in leading a sales team

Customer Service Sales Team Manager Resume Examples & Samples

• Ability to drive results
• Exceptional coaching and development skills
• Proficient in Word, Excel, PowerPoint
• Strong communication and organization skills
• Exceptional time management
• Bilingual Spanish
• Contact Center Management experience

Customer Service / Sales Resume Examples & Samples

• Provides direct communications link to customers to ensure their expectations are met and service issues are resolved
• Ability to adapt to and work effectively within a constantly changing environment
• Ability to perform repetitive tasks
• 1 - 3 years Auction experience or 2 - 4 years dealership experience strongly preferred
• Experience in sales support role desired

Customer Service Sales Team Leader Resume Examples & Samples

• Lead your team to achieve the key KPI’s targets on a monthly basis and effectively supporting and managing performance where this falls short
• Achieve positive Customer Assurance Outcomes for TCF, BCTU and Complaints each month. Support your team to ensure that the have the tools available to do this
• Support the Retention strategy of the business and manage your teams performance on all Post Sale activity including Mid Term Adjustments, Renewals, Retention and technical queries
• Demonstrate an understanding of the customer experience offered by your teams through regular call listening, complaint handling and coaching
• Handle customer complaints within the agreed process utilising CMS
• Identify, solve, escalate problems and customer/process improvement opportunities
• Lead your team to deliver excellent performance by motivating and engaging all employees ensuring their capabilities are fully developed
• Managing Productivity and Efficiencies within your team to ensure that we maximise Customer Availability
• Ensure adherence to all DLG HR processes and procedures
• Role model the DLG values and ensure you gain regular feedback on how you have demonstrated them within the business

Customer Service Sales Coordinator Resume Examples & Samples

• Receives, reviews and enters customer orders and verifies correct order information such as billing
• Changes/amendments to orders need to be identified and confirmed back to customers by fax, mail,
• Microsoft proficient
• Detail oriented with great follow up skills
• Technical Automotive understanding
• Good communication skills, both spoken and written
• Knowledge of SAP helpful
• At least 1-2 years of leadership/management experience
• Strong coaching skills and Strong independent leadership
• Proficient in Word, Excel, Knowledge of PowerPoint helpful
• Previous Call Center or Financial Center experience
• Prior management experience in customer service and sales environment
• A true team player and collaborator, translating knowledge and experience into strong and productive relationships
• Dedicated, enthusiastic, driven and performance-oriented, possesses a strong work ethic
• Investigate potential nurse candidate’s background history for legal issues that would make the candidate ineligible for hire
• Weekly and monhtly benchmarks to hit
• Ability to meet work and productivity quotas and objectives through effective time management; produce thorough, accurate, and reliable work
• Minimum one year sales or strong customer service experience required

Customer Service / Sales Rep Seasonal Resume Examples & Samples

• Answer all incoming phone calls within quality standards and follow established standard work processes
• Utilize company provided resources and training to effectively respond to inquiries regarding shipping and delivery, product registration, order tracking, credit/return statuses, missing parts, and general customer complaints related to equipment and parts
• Apply proven sales techniques to identify and satisfy the customer’s immediate needs and make suggestions for additional parts and accessories
• Gather and input customer contact, inquiry or sales information into the appropriate PC based tracking and/or ordering system
• Effectively utilize parts look-up programs
• Meet departmental established quality metrics and sales goals
• Provide a first-class customer service experience based on mutually beneficial business decisions
• Utilize up-selling and cross-selling techniques to meet customer needs
• Willingness to grow through support and training for continuous improvement
• Responsible for daily 6S activities, such as housekeeping, maintaining an organized and safe work area, and any appropriate paperwork/check sheets
• Self-motivated, customer service driven with a strong work ethic and drive for continuous improvement
• Work flexible shift hours from 8am-8pm and some Saturdays 9am-5pm
• Excellent customer service skills with a positive attitude by providing friendly, helpful and courteous assistance
• Proficient in multiple software applications
• Ability to work in a fast-paced, team oriented environment
• Ability to professionally and effectively communicate using verbal and written skills
• Must be pursuing Associates or Bachelor’s degree
• Experience in sales or customer service a plus
• Education: College degree a plus
• Experience: Three to five years’ experience in a similar capacity with management/supervisory responsibilities. Comprehensive knowledge of all aspects of branch service functions. Thorough knowledge of bank policies and procedures. General knowledge of complex support systems, branch efficiency and productivity, and personnel policies and procedures. Direct sales experience desired. Computer experience (Microsoft Word, Excel, Outlook) required
• Skills/Ability: Good management skills with emphasis on planning, organization and scheduling. Excellent verbal and written communication skills. Bi-lingual English and Chinese (Mandarin or Cantonese) preferred
• Responsible for selling aftermarket parts, services, upgrades & rebuilds to customers in the various industries served by the Company
• Individual will initiate and maintain strong customer relationships and increase the sales of our products and services
• Travel will include planned and emergency sales calls throughout the assigned territory
• Tasks will be to achieve sales and gross profit objectives and create strategic sales action plans

Customer Service & Sales Specialist With Estonian Resume Examples & Samples

• You will need to be fluent in Estonian or Russian (native or C2 level) and fluent English
• Previous experience in a Contact Centre/Business Centre and/or sales environment
• Ability to cross sell and connect with customers to promote opportunities
• A passion for building your knowledge, linked with an interest in electronics and products/services a contact centre can provide
• Sound knowledge of the web and browsing to find results
• Proven ability to multi task, work under pressure and diplomatic at all times
• Ability to work in a fast-paced environment demonstrating a positive attitude to change and customer service
• Computer Savvy – good working knowledge of Microsoft packages

Retail Customer Service Sales Lead Resume Examples & Samples

• Sells REI products and services
• Sells REI memberships
• Continually expands knowledge of REI products and services
• Obtain renewal list, review and distribute thru Sales Force PMA contract forthcoming renewal
• Review renewal report for Annual Accounts in value of $2K or under
• Execute Renewal CSV calls & upload leads into Sales Force as applicable
• Create new renewal proposals, as necessary
• Update Customer Master maintenance as need thru Casewise workflow system
• Research & provide OTC proper customer contact information
• PMA Maintenance – identify updates and submit corrections to CCA (centralized billing /maintenance group) via PMA modification process and form
• Process PMA Cancellation/Termination Requests as applicable to $2K or distribute to Sales Force for completion
• Initial Contract Cancellation Letter for Non-Payment
• Retrieve copies of active contracts or create new paper for renewals
• Escalate agreements to DOA when needed
• Other duties as assigned by District managers
• Supervise the day-to-day activities of 10-15 Customer Service Associates
• Deliver core business performance metrics
• Assist with ongoing BAC/Merrill Lynch product and sales training
• Conduct monthly call review sessions for associates and provide comprehensive feedback to associates on their performance
• Responsible for molding the behavior and professionalism of all team members
• Resolve all client issues that are elevated to supervisory level
• 1-2 + years of Customer Service and Sales leadership experience
• Proven history of success in developing, retaining and expanding client relationships

IRA Customer Service & Sales Specialist Resume Examples & Samples

• At least 1 year of sales experience a plus
• Experience assessing needs, identifying, and recommending services or solutions
• Knowledge of banking products and services desired
• Must be able to provide evidence of consultative communication and relationship building skills leading to client service, fulfillment and delight in previous roles
• Proficient with technology and navigating in different programs
• Self-motivated to achieve results
• The Direct Servicing team provides quality support to our customers by resolving general enquiries, internet banking and account management escalations. Working within this fast-paced role, our bankers are customer-focused and have outstanding time management and multi-tasking skills
• Our Direct Sales bankers take inbound calls from current and prospective customers inquiring into our range of personal lending products. Through building strong rapport, they uncover and pin-point suitable products and services to help customers achieve their financial goals
• Our Retention unit is a unique fusion of service and sales focused on bringing the customer mindset back to NAB. They are responsible for making outbound calls and are responsible for providing value-add solutions to our customers, discussing current and future lending requirements and acting as a key contact in the future
• 1 year of Leadership experience
• Thorough knowledge of Financial Center products & Services, Bank policies and regulations pertaining to products
• Accomplished leadership and coaching skills
• Strong interpersonal and "people" skills
• Extensive, professional communication skills, both verbal and written
• Solid customer service experience
• Accustomed to multi-tasking and time management
• Knowledge of systems and processes
• 3 or more years of Leadership experience
• Strong focus on associate engagement
• Knowledge of multiple functions within NS&S
• Develop a strong understanding of all client services available and be able to articulate and sell those services to their customers
• Develop your skills and, at all times, demonstrate your effective use of all tools, products, and processes
• Follow, refine, or update various operating procedures as required to improve CONCENTRIX’s delivery of services
• Certificate in Business Administration/Contact Centre or Customer Service or Travel and Tourism and 6 months of experience in a call centre (is advantage)
• Or 1.5 to 2 years’ relevant experience and/or on-the-job training may be required instead of the formal qualification
• Shift work hours between 5am and 12am
• Please note that candidates will be subject to a criminal background check

Related Job Titles

Customer Service Sales Representative Resume Samples

Even though the job of a Customer Service Sales Representative varies according to the sector and the level of the position, the basic job duties are standard and are listed on the Customer Service Sales Representative Resume as follows – interacting with customers and providing information to their inquiries; dealing directly with customers over phone or face to face; cold calling customers to make sales; providing after-sales service, setting up new customer account; processing orders and forms; maintaining customer database; managing administration; communicating with internal departments; following up on customer interactions, and providing feedback on the customer sales service processes .

A well-drafted resume accentuates the following skills – data collection and accuracy in transactions; familiarity with BRM and CRM practices; excellent selling and negotiating skills; relationship management skills; openness to feedback and the ability to create and deliver presentations. To the minimum, a degree is preferred.

• Resume Samples
• Customer Service
• Customer Service Sales Representative

Customer Service Sales Representative Resume

Objective : To obtain a challenging position that allows to utilize current skills to assist in advancing a business that offers a stable employment opportunity. Also eager to learn new skills and business and technological advancements.

Skills : Answering Phones, Analyzing Data, Data Entry, Customer Service, Office Practices, Use Of Office Equipment , Computer.

Description :

• Conducted needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs.
• Maintained broad knowledge of products, pricing, promotions, procedures, and other important issues through management communications, meetings, client focus groups, and formal training.
• Responsible for achieving specific sales business targets and maximizing sales opportunities on each and every call.
• Placed and/or received customer inquiries that may require deviation from a script or sales flow process.
• Greeted customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Listened attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Clarified customer requirements; probe for and confirm understanding of requirements or problem.

Sr. Customer Service Sales Representative Resume

Summary : o Handled customer related issues. o Responsible to complete each order guaranteeing that each parcel was properly packaged and shipped to correct location, confirmed client orders .

Skills : Management, Receptionist, Customer Service, Marketing, Stocking, Cashier.

• Performed online sales activities to achieve company sales objectives.
• Verified customer's accounts with the correct information to be sure do not give out any personal nor account information to anyone that is not listed on the account.
• Updated and remarked customer accounts with interest information from the customer.
• Maintained and up-to-date knowledge about products and promotions.
• Responded to customers questions and needs promptly and professionally.
• Worked independently and on a sales team to reach a Monthly Sales Quota.
• Communicated with 3-4 customers on chat at a time with accounts pulled up.

Jr. Customer Service Sales Representative Resume

Objective : Improve customer experiences by helping to navigate better solutions and outcomes while demonstrating excellent service.

Skills : Microsoft Office, Management, Customer Service, Problem Solving.

• Responsible for processing both short and long term loans while assisting with new ideas for marketing strategies to bring in new customers.
• Provided effective solutions that help meet customers' needs.
• Quickly and effectively solved customer challenges.
• Maintained quality control/satisfaction records, constantly seeking new ways to improve customer service.
• Motivated fellow workers to perform with persistence and integrity to demonstrate true excellence.
• Worked with acclaimed teaching professionals all based in the social science field.
• Investigated and solved customers' problems, which may be complex or long-standing problems that have been passed on by others.

Customer Service Sales Representative III Resume

Summary : Provided prompt quality customer service along with support to Bankers and store management by providing a wide range of services including document.

Skills : Faster Learner, Great Customer Services , Very Attentive, Responsible, Reliable.

• Greeted customers entering the store to ascertain what each customer wanted or needed.
• Earned management trust by serving as key holder, responsibly opening and closing store.
• Politely assisted customers in person and via telephone.
• Provided an elevated customer experience to generate a loyal clientele.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
• Developed reputation as an efficient service provider with high levels of accuracy.

Customer Service Sales Representative II Resume

Headline : Aspire to join a business organization to serve client with the best of professional service, Maintained departmental productivity levels.

Skills : Microsoft Office, Customer Service, Call Center, Call Center, Data Entry, Data Entry, Collections, Order Processing.

• Determined requirements by working with customers.
• Answered inquiries by clarifying desired information; researching, locating, and providing information.
• Resolved problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfilled requests by clarifying desired information; completing transactions; forwarding requests.
• Maintained call center database by entering information.
• Updated job knowledge by participating in educational opportunities.
• Enhanced organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Customer Service Sales Representative I Resume

Objective : Received Life & Health license as well as P & C license. Experience in Financial Banking working in sales. Included being the primary point of contact for our customers.

Skills : Proficient with Microsoft Powerpoint, Microsoft Excel and Microsoft Word. 40 WPM typing speed.

• Answered inbound calls, selling products and services to the card members while others support card members that are past due on their accounts.
• Monitored credit card activity protecting our card members from credit card fraud.
• Demonstrated an outgoing personality and great communication style - so check out a sales and service position.
• Encouraged customers to take advantage of additional Citi products and services that will enhance their Citi experience.
• Communicated courteously with customers by telephone, email, letter and face to face.
• Utilized computer technology to handle high call volumes, work with customer service/business office manager to ensure proper customer service is being delivered.
• Received inbound and outbound calls to update clients' information for the release of alumni directories using data entry.

Assistant Customer Service Sales Representative Resume

Summary : To find employment with a company where skills and experience will be an asset to the business while furthering knowledge and abilities in the process. strong customer service and communication skills, excellent computer skills including the ability to operate Microsoft word, Excel and PowerPoint. Good typing skills, hard worker and a fast learner.

Skills : Excellent communication within the customer.

• Provided world class customer service and solutions in an efficient manner and timeframe exceeding customer expectations.
• Participated in ongoing training and briefing activities to ensure awareness of changes in products and services.
• Accurately completed all customer follow-up work.
• Responded to diverse incoming customer calls/requests regarding account activity and account related services in conformance with policy, procedures and service quality standards offering appropriate solution options.
• Retained ownership of customer issues to satisfactory completion and knows to escalate when appropriate.
• Participated in additional projects as asked/required.
• Maintained knowledge of products, services, and promotions.

Associate Customer Service Sales Representative Resume

Summary : To be a valuable asset with the objective in providing excellent customer service, support, and sales to improve the company's strategic plan to achieve the highest success for the company.

Skills : Customer Service, Computer, Fork Lift Operator.

• Provided customer service and sales to customers over the phone.
• Resolved customer issues and de-escalated customer related issues involving their cable, internet, and phone services.
• Handled billing inquiries and provided customers with account changes based on their requests.
• Collaborated daily with internal clients, such as Dispatch Resource Center, Fiber Solutions Center, Telephone Network Administration, and external consumers to resolve escalations or discrepancies in the invoicing of accounts.
• Promoted to NEVO (Network Evolution); led team in migrating copper telephone lines to fiber optic lines.
• Assigned to Team Lead on a team of 15 or more to assist in improving sales and customer service strategies at Verizon.
• Won the Perfect 10 award for achieving top percentile for sales and customer support at Verizon.
• Achieved minimum monthly sales quota 80% of the time.

Assistant Customer Service Sales Representative I Resume

Headline : Self-motivated individual, possessing a professional and friendly demeanor, dedicated to the advancement of the company as well as the surrounding associates to achieve the best results for the team. Works well with little to no supervision. Supervisor's comments include 'she is all about getting the job done correctly and with efficiency.

Skills : Computers Typing And Cleaning Ect, sales.

• Strived to make every customer experience positive while delivering excellent customer service.
• Assisted new members in membership renewals and upgraded high end membership products to existing members.
• Performed a wide range of services including document preparation, account servicing/maintenance, account reconciliation, address change, payments, account closings, transfers, processing, orders and problem resolution.
• Managed all customer service needs for att and directv customers.
• Professionally managed irate customers with billing inquiries while training other customer service representatives how to maintain professionalism while on high volume inbound calls.
• Managed residential and business accounts for att customers while ensuring the satisfaction of the customer prior to ending the call.
• Managed proprietary customer information such as credit and debit card numbers as well as social security numbers.

Objective : Established accounts for new att or directv customers. Upgrade/up sell existing customers with new att products and services after ensuring customers initial needs are met.

Skills : Communications Specialist. Technical Support. Help.

• Handled high in-bound call volume covering a full range of customer service and sales inquiries.
• Responded to in-bound calls within the parameters and standards of the work group.
• Provided customers with a clear understanding of charges, billing, billing cycles and customer equipment.
• Corrected errors or discrepancies on customer billings as necessary.
• Processed customer transactions and respond to inquiries in a responsive, timely and accurate manner.
• Entered account information into billing system with a high degree of accuracy to execute transaction.
• Participated in ongoing training to increase skill level and productivity.
• Ensured adequate coverage of customer inbound/outbound calls based on DirecTV guidelines while maintaining high standards of customer satisfaction.

Table of Contents

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Customer Service Resume Summary Examples

Customer Service Resume Summary Example #1

I have 15 years of customer service experience. I am conscientious, hardworking, great in a team or as an outgoing individual and always ready for a challenge.

Customer Service Resume Summary Example #2

A self-motivated, analytical and ambitious team player having extensive experience in process improvement, performance management, sales, and customer service in the Banking and Retail Industry.

Customer Service Resume Summary Example #3

Skilled and dedicated with experience in coordinating, planning, and supporting daily operational and administrative functions. Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages. Highly competent who can be trusted with even the most confidential projects. Excel in turning disorganized environments into smooth-running operations and overhauling administrative processes to improve accuracy and efficiency.

Customer Service Resume Summary Example #4

Providing outstanding customer service skills, problem solving and well organized. Looking for a fast paced work environment, with many opportunities to improve customer satisfaction.

Customer Service Resume Summary Example #5

Dedicated Customer Service Representative backed with more than 5 years experience in customer relations. Motivated to maintain customer satisfaction and to contribute to the success of the organization. Proven ability to establish rapport with clients and exceed targets on the production floor.

Customer Service Resume Summary Example #6

I have extensive customer service and technical support experience in a call center for 4 years. To pursue a highly rewarding career, seeking a role in a challenging and healthy work environment where I can utilize my skills and knowledge efficiently for organizational growth.

Customer Service Resume Summary Example #7

A Customer Service Assistant with years of experience in a fast-paced corporate environment combining award-winning customer service with the ability to prioritize heavy workload on a daily basis.

Customer Service Resume Summary Example #8

Demonstrate professionalism, punctuality, and loyalty while utilizing my service mindedness to support both colleagues & clients/guests. Possessing the ability to multi-task and prioritize a complex workload under time constraints.

Customer Service Resume Summary Example #9

Excellent interpersonal and communication skills, both verbal and written. An ability to handle highly confidential material on a regular basis. Flexible and able to learn with ease any personalized computer program/all other equipment, and rules/regulations a new work environment may have.

Customer Service Resume Summary Example #10

To work for a progressive firm in a motivating and challenging environment that provides opportunities to grow and utilize my potential, and to achieve the organisationʼs goal while achieving my own. Strong stakeholder management, negotiation skills and problem solving attitude aids in achieving targets and fostering long-term customer relationships.

Customer Service Resume Summary Example #11

Hamza is someone who is able to consistently deliver a high level of performance in any job role; He has the ability to understand a customer's needs & wants and start directly to create satisfactory solutions.

Customer Service Resume Summary Example #12

A polite, enthusiastic and compassionate Customer Service Officer with over four years of experience in providing exemplary customer support in a busy environment.

Customer Service Resume Summary Example #13

A seasoned team player and high-capacity problem solver with a solid track record in customer service, providing solutions to customers and preparation of accurate documentation.

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Sales & Customer Service Resume Sample

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Work Experience

• Spares pricing for OEM’s / missing prices
• Fosters an environment which promotes Eaton’s goals and philosophy, encourages continuous improvement and builds customer relationships
• Answer inbound customer/client requests or inquiries concerning services, products, billing, equipment, claims, and report problem areas
• Responsible for improving customer retention through programs and exemplary service provided to the customer
• Make recommendations according to customer's needs on features, accessories, upgrades and options
• Manages the correspondence between the sales team and their clients (providing written correspondence for review and processing once approval is obtained)
• Monitors customer accounts as directed by management
• Provides data and reports from system to assist sales team in meeting sales goals and ensuring excellent customer service
• As directed by management, tracks sales targets
• Provides clerical and administrative support to management team
• Excellent computer and keyboard skills using MS Office (Outlook, Excel and Word) required
• Get along well with various departments and individuals of various levels of the company
• Answer incoming customer/client requests or inquiries concerning products, services, billing, equipment, claims, and report problem areas. No cold calling
• Speak confidently and always offer an upsell to the customer
• Make recommendations according to customer's needs on features, accessories, upgrades, and options
• Maintain a working knowledge of all client products, services, and promotions
• Utilize automated systems to initiate and complete service orders, and utilize operational systems to process purchases of products and services
• Promptly notifies management of any issues with orders and customers
• Answers the multi-line phone system in a pleasant and timely manner, and direct calls to the appropriate individual
• Prepare daily mail and parcels along with opening and delivering mail
• Prepares packing slips and paperwork for outbound packages and parts
• Familiarity or knowledge of company products. Learns and becomes familiar with all product lines and applications
• Researches information and communicates with other departments, as necessary, in responding to customer inquiries
• Maintains accurate and complete customer files
• Assists customers with product return situations
• Develops proficiency and accuracy in all aspects of order entry, including promptly taking and entering orders

Professional Skills

• Excellent interpersonal and communication skills, strong negotiating skills
• Strong email communication skills and experience communicating by email
• Communication - Strong verbal and written communication skills; ability to interface with all levels of personnel; skilled public speaker
• Good sales skills and interpersonal skills
• The ability to communicate effectively verbally, as well as in writing in English and possess exceptional professional writing skills
• 1+ yr. proven sales and problem solving skills
• Needs to demonstrate sales skills

How to write Sales & Customer Service Resume

Sales & Customer Service role is responsible for customer, microsoft, computer, basic, interpersonal, mac, excel, outlook, email, database. To write great resume for sales & customer service job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Sales & Customer Service Resume

The section contact information is important in your sales & customer service resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Sales & Customer Service Resume

The section work experience is an essential part of your sales & customer service resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous sales & customer service responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular sales & customer service position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Sales & Customer Service resume experience can include:

• Excellent interpersonal,communication, and organizational skills
• Strong organizational skills and capacity to handle multiple assignments and meet deadlines
• Effectively uses Waste Management sales productivity software tools (i.e., Pricing Tools, AMP, Record Setter, Proposal master, EPLM, etc.)
• Two years prior inside sales or customer service experience (preferably in the building material distribution industry)
• Take ownership of and effectively manage and resolve customer issues
• Strong customer service experience and focus

Education on a Sales & Customer Service Resume

Make sure to make education a priority on your sales & customer service resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your sales & customer service experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Sales & Customer Service Resume

When listing skills on your sales & customer service resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical sales & customer service skills:

• Excellent communication skills and demonstrated skill working with customers and team-oriented environment
• Strong Microsoft Office experience, including advanced skills in Microsoft Word, Excel, and Outlook
• Excellent oral and written communication skills with emphasis on probing
• Extremely strong phone skills
• Enthusiastic with excellent people skills
• Proven experience in developing and executing successful company cargo sales plans and developing new business contacts in the international air cargo industry

List of Typical Experience For a Sales & Customer Service Resume

Experience for customer service / inside sales resume.

• Exceptional follow-up skills, attention to detail, and time management skills
• Strong Excel and system related skills
• Experience in a Sales or Customer Service role that included experience analyzing and solving customer's problems
• Experience in a Sales and Customer Service role that included experience analyzing and solving customer's problems
• Prior experience working with electronic parts catalogs

Experience For Inside Sales / Customer Service Resume

• Ability effectively network with people
• Practical experience of change programmes in the sales domain (eg. Sales force automation, forecasting, pricing, sales process and methodology implementation)
• Proven track record of increasing new business opportunities and developing a dynamic presence with major freight forwarders
• Practical experience and understanding of the impact of sales channels (eg. Field, call centre, retail, internet, kiosk) on the above sales models
• Work experience in customer service, sales assistant etc.
• Experience as a customer and sales support specialist
• Experience in a customer service environment

Experience For Sales Customer Service Representative Resume

• Strong entrepreneurial mindset and customer service focus
• Measuring and monitoring key performance indicators at CSR level & aggregate
• Following a product/supply checklist for each customer’s job and up-selling additional products and supplies
• Coordinating customer pick ups with the warehouse
• Following up on deliveries to ensure materials arrived on time with all items accounted for
• Organizing transportation (i.e., coordinating deliveries and collection) and optimizing the use of transport
• Manages a team of Contract Sales Representative for quoting and closing contract renewals and warranty conversions for existing and new Customers

Experience For Inside Sales & Customer Service Representative Resume

• Identify and grow new and existing customer accounts using resources available
• Lead process improvement efforts by implementing KPIs across juice business including sales targets, delayed shipments, freight costs, and storage optimization
• Cross-sells new products and services to existing customers by educating customers on WM environmental solutions
• Provides standard and sometimes more advanced information and customer education regarding service options, charges, billing, and contracts
• Completes cross training with Operations, Sales and Billing
• Monitors competition by gathering marketplace information on pricing and products

Experience For Director of Customer Service & Inside Sales Resume

• Provides quotes to customers using working knowledge of product
• Assists A/R personnel in creating and establishing new accounts and follows up on collections
• Assist customers with product questions, quotes, ordering, order tracking and issues with a sense of urgency
• Review Distribution Center (DC) stock availability of top Stock Keeping Unit (SKUs), innovation guidelines for new products and on-going promotions campaigns
• Position is responsible for negotiating price and selling products and services to our distributor base
• Or more supporting sales and/or customer service processing sales orders
• Important to note - most schedules require afternoon/evening hours and one or both weekend days

Experience For Sales Support / Customer Service Resume

• Deep understanding of Cloud software and platform business
• Deep understanding of Customer Service and Support business functions
• Deep understanding of Sales business functions
• Daily management of PI’s call center with the following primary responsibilities
• Use a consultative selling approach in-center and with cross market, key and portfolio accounts
• Implement local marketing programs for district

Experience For Customer Service Manager Inside Sales Resume

• Ensure the actuate and efficient processing of requests for quotes and customer purchase orders for assigned accounts
• Provide peer training on operational tasks and reinforce operational standards
• Reviews job plans and bidding documents for Taper quotes and develops project summaries for Outside Sales personnel
• Optimize cost by promoting lean practices and execute plans/objectives to improve team’s efficiency
• Handle important administrative tasks, such as order processing by telephone, email or mail
• Communicate with manufacturing and logistics departments to agree on delivery dates
• Responsible for achieving regional sales and revenue targets
• Responsible for capacity planning and revenue optimization to maximize revenue per flight

Experience For Customer Service & Internal Sales Systems Assistant Resume

• Offer, quote, and close prospective customer sales using knowledge of Waste Management products and services
• Meets or exceed, service and operational goals established for the call center, including quality and productivity
• Adheres to service and operational standards established for the call center, including quality, productivity and Service Machine
• Performs outbound calling campaigns
• Phone inquiries and converting them into sales or appointments for outside sales staff
• Explains accessibility products to prospects by integrating product knowledge, customer service

Experience For Sales & Customer Service Manager Resume

• Reports weekly sales results and leads at weekly staff meeting
• Enters incoming inquiries into CRM system
• Enter customer orders and customer information into the operating system
• Handle customer and internal inquiries regarding order status, order processes, and inventory
• Establish and maintain positive working relationship with customers
• Present and sell company products and services to new and existing customers

Experience For Director, Inbound Sales & Customer Service Resume

• Provides technical assistance to distributors/customers on products, labeling, and special applications
• Communicate professionally with Service Partners customers and internal customers regarding product and business issues
• Support the order fulfillment process by working extensively with Outside Sales Representatives, Production personnel, Customer Service, Credit and Delivery
• Double check all order packets for accuracy including
• Handles incoming customer complaints in a prompt and courteous manner; owns the problem until resolved
• General accounting knowledge helpful

List of Typical Skills For a Sales & Customer Service Resume

Skills for customer service / inside sales resume.

• Provide excellent customer service using professional communication skills to counter
• Possess excellent customer service skills
• Strong phone presence and experience dialing several calls per day
• Prior inside sales or customer service experience (preferably in the building material distribution industry)
• Mincron operating system experience or proven ability to learn new software package

Skills For Inside Sales / Customer Service Resume

• Two years prior inside sales experience (preferably in the building material distribution industry)
• 1+ yr. proven customer service experience in industrial sales or parts counter
• Effectively manage day-to-day customer needs and information with knowledge of customer programs, processes and product categories
• Requires a proficiency in math skills including addition, subtraction, multiplication and division in units of measure
• Basic computer skills including MS Word, Excel, internet and email
• Industry experience or Sales experience
• Effectively work on a team in a complex, fast-paced environment
• Capable of working in a fast-paced environment with shifting priorities

Skills For Sales Customer Service Representative Resume

• Customer service/relationship building/sales experience
• Experience using a CRM system to manage your leads and sales process (Salesforce, etc.)
• Interface with R&D, services, product management, sales, etc.to maintain effective working relationships between support and other functions
• Experience in handling multiple projects/tasks at once
• Mincron operating system. Proven ability to learn new software package
• Preferably a BS in Marketing/Sales, Business or equivalent work experience
• Two years of roofing industry or distribution related experience in sidings, windows, gutters, etc
• Mincron operating system experience or the ability to learn software package
• Organization - Ability to arrange personnel and resources into business effective entities in alignment with tactical and strategic objectives

Skills For Inside Sales & Customer Service Representative Resume

• Proven ability to close sales on the phone and in person
• Experience in inside sales and clerical function in a Mfg Environment
• International sales support experience desirable
• Maintains strong relationships with customers during and after purchases to facilitate return business
• HS diploma or equivalent and 1-3 years of experience in customer service/inside sales
• Demonstrates ability to work under time pressure and in a fast paced environment

Skills For Director of Customer Service & Inside Sales Resume

• Excellent in both spoken and written Japanese and English
• Experience in sales or a similar field
• Experience in a position that deals directly with customers
• Experience with sales and/or customer service over the phone and email
• Two years of inside sales and customer service experience
• Strong record of positive Customer Service results

Skills For Sales Support / Customer Service Resume

• Experience in inside sales/customer service, preferably in a manufacturing field
• 2-4 years of experience in industrial sales
• Work independently and prioritize responsibilities
• Possess the ability to work with a broad & diverse work force and customer base with a strong affinity toward service & teamwork
• Experience in customer service for an Inside Sales function
• Proven ability to learn new software package. (Mincron)
• Strong functional understanding of Sales business processes related to: direct and indirect/channel sales, inside sales, SMB sales, enterprise sales
• Giving customers personalized premium service through active listening, anticipating needs and responding to special requests
• Developing leads, scheduling appointments, identifying customer needs, and marketing appropriate products and services

Skills For Customer Service Manager Inside Sales Resume

• Placing and receiving outbound and inbound calls; educating customers and selling company services
• Achieving productivity, appointment setting and revenue targets while responding efficiently to customer inquiries
• Performing amendments, suspensions (ensuring prompt collection of equipment), and terminations (ensuring all ancillary charges are made)
• Maintaining pricing and running sales reports
• Working knowledge of Microsoft Office including Outlook, Word, and Excel & PowerPoint
• Supplying quotes to customers and resolving customer issues

Skills For Customer Service & Internal Sales Systems Assistant Resume

• Acting as a liaison for marketing in respect to product promotions and frequent renter programs
• Maintaining a high level of customer service to current clients, with compassion and a sense of urgency to their needs
• Establishing customer relationships and follow up with customers, as needed
• Entering order information into a database
• Following up with all customer inquiries in a timely and professional manner
• Finalizing details about when, where, and what equipment is required
• Checking availability of equipment with shop
• Recording details of call in phone log

Skills For Sales & Customer Service Manager Resume

• Maintaining lost rent logs
• Interesting work with a community impact
• Working with PeopleSoft ERM system
• Driving license (as per local regulations in the location)
• Checking invoices and credit memos against contract files
• Leading and understanding large, complex global transformation projects
• Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information

Skills For Director, Inbound Sales & Customer Service Resume

• Set up new customers to enable booking building, shipping, and invoicing
• Meets or exceeds sales objectives such as offering, quoting, closing and revenue generation
• Primary distributor interface for the following: claims, scheduling concerns, order changes, estimating, literature, sample requests
• Financial Acumen - Understanding of accounting and financial principles with the ability to manage a P&L account would be an advantage
• Prolonged sitting and terminal use and minimal lifting of office equipment and supplies
• Communicate every morning with the Plant Operators to make sure they are ready for batching and that there are trucks available to load
• Maintains and improves quality results by following established procedures, and recommending improved policies and procedures

List of Typical Responsibilities For a Sales & Customer Service Resume

Responsibilities for customer service / inside sales resume.

• Responsible for effectively communicating with the customer when a
• Basic math and computer skills with attention to detail
• Strong familiarity/ability to utilize Internet search engine tools
• Builds and maintains strong internal and external relationships
• Practical experience of channel management, managing customer acquisition and retention between direct, indirect and collaboratively across routes to market
• Defining and Monitor KPI’s of team members
• Answers phone calls and respond to emails from customers in a professional manner including maintaining composure under difficult circumstances

Responsibilities For Inside Sales / Customer Service Resume

• Review routing schedule, including any off-schedule visit
• Accurately inputting rental contracts and administration of rental contracts
• Mincron operating system or the ability to learn software package
• Communicates with Inside & Outside Sales Team regarding special requests on specific orders
• Creates order headers for new orders to be written in the Order Writing Department
• Files documents including but not limited to estimates/quotes, orders, color samples
• Processes miscellaneous order items such as stain, wood lite molding, louvers, etc
• Makes outbound calls to potential and existing customers for new and sales growth opportunities

Responsibilities For Sales Customer Service Representative Resume

• Possess clear understanding of different sales models (eg. Direct, indirect, hybrid)
• Provide sales support, including but not limited to reports, forecasts and quotes
• Flexible to work at other Masonite Architectural locations depending on business needs
• Fun and informative training fully provided
• Type with accuracy, estimated up to 75% data entry required to include email correspondence, recording inquires and comments
• Working in a retail, design, or showroom environment
• Receives, edits, and processes incoming customer orders and correspondences in a timely manner
• Research billing issues and recognize the documentary process

Responsibilities For Inside Sales & Customer Service Representative Resume

• Responsible for the receipt, entry, coordination and tracking of
• Decision making - Ability to quickly comprehend core issues and navigate to resolution
• Computer Literacy – Working familiarity with Microsoft Office Suite, which includes spreadsheets, presentations, and reports
• Project hunt for new business
• Participate in sales blitzes
• Refer customers to nearest Factory Authorized Service Agency when applicable and support the FASA’s on commercial Foodservice warranty programs, procedures and policies
• Internal and external monitoring, reporting and management of QA/Compliance performance for all front line staff, ensuring every interaction is aligned to HomeServe’s high standards
• Receive and process RFQ’s as required
• Delivers superior customer service professionally

Responsibilities For Director of Customer Service & Inside Sales Resume

• Provides feedback for process, system and procedural improvement
• At least five (5) years prior related experience, such as providing customer service or product analysis/sales support in an industrial or manufacturing setting
• Maintains accurate and up-to-date "open order" files in computer system
• Maintains adequate supply of product samples and literature
• Reviews all orders to forecast additional customer needs

Responsibilities For Sales Support / Customer Service Resume

• Manage the goals, processes, and business KPIs regarding the performance of the organization in order to optimize customer satisfaction and the customer experience through efficient and timely issue resolution
• Foster a culture aimed at accountability, employee engagement, continuous improvement and empowerment to fully utilize all tools and talent to meet the needs of the customers and the business objectives of the organization
• Review customers’ purchase orders and return merchandise authorization received via email, fax and telephone calls
• Inform existing customers of products, services, and advantages by identifying upgrade potentials, quoting prices, negotiating lead time etc.to meet customers’ requirements, etc.
• Create, maintain, and update sales forecasts, periodic reporting to the team members etc.
• In collaboration with Marketing Department, arrange activities related to trade shows in which the Department participates, including reserving booth space, coordinating booth design, developing posters, insurance, logistics, meeting room arrangements, hotel arrangements, etc., in compliance with each organizations’ guidelines and procedures
• Work with Sales to have a uniform process for submitting their customers’ and prospects’ color reprographics estimates

Responsibilities For Customer Service Manager Inside Sales Resume

• Work closely with Operational Management to review customer KPI’s and customer service role and performance
• Lead on knowledge to enhance all levels within the team on KN’s Global offerings,
• Work from broad objectives and assignments to secure sales orders from existing and new accounts; demonstrate and promote company’s product capability to customers; meet with all levels of customer’s management in order to develop a thorough understanding of the customer’s needs
• Establish and maintain relationships with current and potential accounts as the primary inside contact
• Accurately and efficiently process orders with established deadlines
• Provide support to sales management and outside reps
• Be technologically savvy with ability to manage multiple systems, online EDI platforms and other software as needed
• Develop and grow outbound customer call list and new business prospects

Responsibilities For Customer Service & Internal Sales Systems Assistant Resume

• Provide a link between the sales department, customers, quarry/asphalt superintendents, and central dispatch through efficient coordination of all orders
• Take telephone calls from existing and potential customers and ensure to the best of your ability that customer orders are dispatched in a timely and professional manner
• Ensure driver paperwork, daily sales information and any additional information that is required be completed accurately and timely, proper records kept and pertinent copies are passed on to the appropriate parties
• Maintain up-to-date DOT files for all drivers, abiding by federal regulations
• Field incoming phone calls and website inquiries
• Build customer rapport by understanding their needs and requirements

Responsibilities For Sales & Customer Service Manager Resume

• Work with Sales Leadership on Sales and Marketing Strategies
• Construction Materials industry background is desirable
• Create, send, and follow up on quotes to customers
• Create and follow through on sales orders
• Maintain and expand CRM database of customers, prospects, contacts, opportunities and pipeline
• Source new sales opportunities through inbound lead follow-up and outbound cold-calls and emails

Responsibilities For Director, Inbound Sales & Customer Service Resume

• Maintain communication with sales leadership and request support when necessary
• Research accounts, identify key players and generate interest in product offerings
• Assess and analyze competitors and trends
• Work with Aftermarket team to support customers in need of repair and/or re-certifications
• Work with Quality Assurance on Customer Complaints
• Determines/understands customer equipment needs through questioning and qualifying; provides alternative equipment suggestions to customers if appropriate based upon information obtained using an extensive knowledge of all equipment available
• Reviews daily management reports and provides regular feedback to Profit Center Manager regarding fleet and merchandise inventory, as well as pricing
• Negotiates price and volume of original orders by maximizing rate and volume

Related to Sales & Customer Service Resume Samples

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Inside Sales Representative CV: Sample & Guide (Entry Level & Senior Jobs)

Create a standout inside sales representative cv with our online platform. browse professional templates for all levels and specialties. land your dream role today.

Looking to land a job as an Inside Sales Representative? Having a strong CV is essential to make a great first impression on potential employers. Our Inside Sales Representative CV Example article provides a perfect guide to help you craft a winning CV that showcases your skills, experience, and achievements in the field of inside sales. Whether you're a seasoned professional or just starting out, our example CV will help you stand out in the competitive job market.

We will cover:

• How to write a CV , no matter your industry or job title.
• What to put on a CV to stand out.
• The top skills employers from every industry want to see.
• How to build a CV fast with our professional CV Builder .
• What a CV template is, and why you should use it.

What does an Inside Sales Representative do?

An Inside Sales Representative is responsible for generating sales opportunities by reaching out to potential customers via phone, email, or online chat. They may also conduct product demonstrations, negotiate with clients, and close sales deals. Additionally, they are often tasked with building and maintaining strong relationships with customers, providing exceptional customer service, and collaborating with the outside sales team to achieve sales targets.

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What are some responsibilities of an Inside Sales Representative?

• Prospecting and qualifying leads
• Engaging with potential clients through phone calls, emails, and virtual meetings
• Understanding customer needs and providing solutions
• Managing and tracking leads and sales opportunities
• Collaborating with the sales team to meet quotas and goals
• Providing excellent customer service and support
• Updating and maintaining customer information in the CRM system
• Participating in sales training and professional development opportunities

Sample Inside Sales Representative CV for Inspiration

John Doe 123 Main St, Anytown, USA (555) 123-4567 [email protected]

Summary: Experienced and results-driven Inside Sales Representative with a proven track record of exceeding sales targets and delivering exceptional customer service. Skilled in building and maintaining strong customer relationships and identifying opportunities for business growth.

Work Experience:

• Sales Representative, ABC Company, Anytown, USA (2018 - Present)
• Inside Sales Associate, XYZ Corporation, Anytown, USA (2014 - 2018)
• Sales Intern, DEF Inc., Anytown, USA (2013 - 2014)
• Bachelor of Business Administration in Marketing, Anytown University, Anytown, USA (2010 - 2014)
• Strong communication and interpersonal skills
• Proficient in CRM software and Microsoft Office Suite
• Excellent negotiation and closing skills
• Ability to work well under pressure and meet deadlines

Certifications:

• Inside Sales Certification, Sales Institute (2015)

Languages: Fluent in English and Spanish

CV tips for Inside Sales Representative

Crafting an impeccable CV that kickstarts your career is a challenging endeavor. While adhering to fundamental writing principles is beneficial, seeking guidance customized for your unique job pursuit is equally prudent. As a newcomer to the professional realm, you require Inside Sales Representative CV pointers. We've curated top-notch advice from experienced Inside Sales Representative individuals. Explore their insights to streamline your writing journey and enhance the likelihood of fashioning a CV that captivates potential employers' attention.

• Highlight your sales experience and achievements in previous roles
• Showcase your knowledge of sales techniques and strategies
• Include any relevant certifications or training in sales
• Demonstrate your ability to build and maintain client relationships
• Quantify your success with specific sales numbers and percentages

Inside Sales Representative CV Summary Examples

Using a CV summary or objective for an Inside Sales Representative position can highlight key skills, experiences, and career goals in a concise and impactful manner. It allows the candidate to quickly showcase their qualifications and make a strong first impression on potential employers. A well-crafted summary or objective can help the candidate stand out among other applicants and increase their chances of securing an interview. For Example:

• Experienced inside sales representative with a proven track record of meeting and exceeding sales targets.
• Excellent communication and negotiation skills, with the ability to build and maintain strong customer relationships.
• Proficient in using CRM systems to manage leads and track sales pipeline.
• Strong knowledge of sales techniques and strategies to effectively convert leads into customers.
• Ability to work collaboratively with team members to achieve overall sales goals.

Build a Strong Experience Section for Your Inside Sales Representative CV

Building a strong experience section for an Inside Sales Representative CV is crucial as it showcases your relevant skills, accomplishments, and responsibilities in previous sales roles. This section allows potential employers to gauge your level of expertise, track record of success, and comprehension of sales processes. A robust experience section can set you apart from other candidates and demonstrate your ability to drive results and contribute to a company's sales objectives. For Example:

• Assisted with lead generation and prospecting through cold calling and emailing
• Managed a portfolio of accounts to maintain and grow existing customer relationships
• Utilized CRM software to track and manage customer interactions and sales opportunities
• Collaborated with the marketing team to develop targeted messaging and promotional materials
• Met and exceeded monthly sales targets by effectively qualifying leads and closing deals
• Provided product demonstrations and presentations to potential customers
• Attended industry trade shows and events to network and promote company products and services
• Resolved customer inquiries and issues in a timely and professional manner
• Developed and maintained a deep understanding of the company's products and industry trends
• Participated in ongoing sales training and professional development opportunities

Inside Sales Representative CV education example

An Inside Sales Representative typically needs a high school diploma or equivalent, although some employers may prefer candidates with a bachelor's degree in business, marketing, or a related field. Additional training in sales techniques, customer service, and product knowledge may also be required. Many companies provide on-the-job training to help Inside Sales Representatives develop their skills and knowledge of the company's products and services. Here is an example of an experience listing suitable for a Inside Sales Representative CV:

• Bachelor's degree in Business Administration, University of XYZ, 2014-2018
• Certificate in Sales and Marketing, ABC Institute, 2018
• Professional Sales and Negotiation Course, DEF University, 2019

Inside Sales Representative Skills for a CV

It is important to add skills for Inside Sales Representative CV to effectively demonstrate the candidate's ability to perform the duties and responsibilities of the role. Including relevant skills showcases the candidate's expertise in areas such as sales techniques, customer relationship management, communication, and negotiation. This can help the hiring manager assess the candidate's suitability for the position and their potential to contribute to the company's sales goals. Soft Skills: ```html

• Communication skills
• Active listening
• Customer service
• Problem-solving
• Time management
• Adaptability
• Positive attitude
• Negotiation skills
• Customer Relationship Management
• Product Knowledge
• Cold Calling
• Lead Generation
• Sales Presentations
• Negotiation Skills
• Closing Techniques
• CRM Software Proficiency
• Time Management
• Active Listening

Common Mistakes to Avoid When Writing an Inside Sales Representative CV

In today's competitive job market, an average of 180 applications floods employers' inboxes for each vacant position. To streamline this influx of CVs, companies frequently employ automated applicant tracking systems that weed out less qualified candidates. If your CV manages to surpass these digital gatekeepers, it must still captivate the attention of the recruiter or hiring manager. Given the sheer volume of applications, a mere 5 seconds is typically allocated to each CV before a decision is reached. With this in mind, it's crucial to eliminate any extraneous information that might relegate your application to the discard pile. To ensure your CV shines, consult the list below for elements to avoid including in your job application.

• Skipping the cover letter: A well-crafted cover letter is an opportunity to showcase your suitability for the role and express your enthusiasm for it.
• Excessive jargon: CVs laden with technical terms can alienate hiring managers who lack specialized knowledge.
• Neglecting vital details: Incorporate your contact information, education, work history, and pertinent skills and experiences.
• Relying on generic templates: Tailoring your CV to the specific job exhibits your commitment to the position and company.
• Errors in spelling and grammar: Proofreading is essential to eliminate typos, spelling errors, and grammatical blunders.
• Overemphasizing duties: Highlight accomplishments to underline your candidacy's value.
• Sharing personal information: Steer clear of revealing personal details like age, marital status, or religious affiliations.

Key takeaways for a Inside Sales Representative CV

• Highlight sales experience and success
• Showcase strong communication and interpersonal skills
• Demonstrate understanding of sales processes and techniques
• Include metrics and achievements from previous sales roles
• Emphasize ability to work in a fast-paced and target-driven environment
• Show flexibility and adaptability in learning and using new sales technologies

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How to Write a Resume Job Description (Examples Included!)

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How to Write a Resume Job Description (Examples Included!) was originally published on The Muse , a great place to research companies and careers. Click here to search for great jobs and companies near you.

Hiring managers receive anywhere from dozens to even thousands of resumes and job applications daily. That’s why a well-crafted resume is crucial to helping you stand out from the competition. And your experience section in particular—where your resume job descriptions live—really needs to shine.

This section highlights your previous experiences—whether in a formal job, internship , volunteer work , or other roles—demonstrating your achievements and capabilities.

To make an impact, you need to strategically tailor your experiences and skills to align with the job you’re applying for, showing recruiters that you’re a perfect fit for the role.

Below, you’ll find key tips on how to write job descriptions for resumes and examples to guide you through it.

Get that resume out there! Browse open jobs on The Muse and find your dream job »

Job descriptions for resumes: Why does it matter?

When you apply for jobs , you’ll see a description of the role and what the company is looking for. To really stand out, your resume should match those requirements as closely as possible. That’s where the job description section comes in handy. It’s your chance to highlight past experiences and make sure they align with the job you’re aiming for.

Your resume job description should include:

• Company name
• Date of employment
• Responsibilities and achievements

Of course, this section alone won’t land you a job—your whole resume should be written to impress the recruiters. However, when you’re an experienced professional, even if you’re not a senior in your position yet, well-written job descriptions can at least guarantee you some interviews .

How to write a resume job description in 4 steps

The following tips will give you some insights into what this section of your resume should look like—and what hiring managers are looking for in candidates’ resumes.

1. Start with a clear heading

If you’re not new to resume building, you probably know that each section of the file should have a heading . It should be clear and concise, telling the recruiter exactly what they’re going to read next.

Here are some examples:

Work Experience

• Professional Experience

2. Lay out basic info about your role

Next step is filling out the experience section —or whatever you decide to name it—with your professional background. You’ll always start with basic information from each job (or internship, volunteer work, and such), like your title, the company name, location, and date of employment.

For example:

Sales associate

Orlando, FL

July 2022-August 2024

You can change the order as you see fit—for instance, putting the company name first and your title second. However, it’s important to keep the same formatting throughout the resume, so be sure your choice works well for every experience.

There’s no set amount of experiences you should include in your resume. But keep in mind that, ideally, it should only have relevant and recent experience, listed in reverse chronological order (from the most recent to the least recent). Additionally, most recruiters prefer a one- to two-page resume , max.

3. List achievements instead of tasks

Now, it’s time to write the actual job descriptions. It’s typically ideal to use bullet points and one to two sentences for each. As a standard, most resume templates have three to four bullet points for each experience, but you can use more (or less) as long as the information is relevant and you’re not simply trying to fill out the page.

In describing your role, avoid falling into the trap of only listing job responsibilities. Muse career coach Andrea Gerson says that candidates should expand task-focused language into action-driven, accomplishment-oriented information.

For example, instead of writing “Performed X, Y, and Z,” try “Performed X, Y, and Z, which led to [achievements].” “This information showcases your capabilities—which is exactly what employers want to see,” Gerson says.

A commonly used formula to describe accomplishments within your roles is the context-scope-outcome strategy. You start with action verbs , show how you fulfilled each responsibility, and finish with an achievement that resulted from those actions. If possible, present your achievement with a quantifier , meaning metrics or numerical data that illustrates the impact of your work.

If you have a hard time identifying your impactful actions and accomplishments within your job responsibilities, Gerson suggests asking yourself these contextual questions:

• What was the setting I was working in?
• Was it a fast-paced pizzeria? If so, how many customers were served on a daily/weekly basis?
• If it’s a smaller company that’s not very well-known, what products or services did they provide?
• What was their scope of operations? Local, regional, global?
• Who was their target customer base?

4. Describe the company in the first bullet point

Your resume job description could also benefit from including some relevant context about the companies you previously worked for, such industry, size, or differentiating factors. You can add this info within the first bullet of a position—which is called an introductory bullet.

“These introductory bullets should highlight your most impressive or transferable responsibilities in the context of the company that you were working for,” Gerson says. The following job responsibilities templates show examples of introductory bullets you can adjust for your resume:

• “Contributed to [ achievement, outcome ] on behalf of [ company ]”
• “Managed key aspects of [ project responsibilities ] for [ company ]”
• “Assisted in [ a project ] on for [ company ]”

Here are examples of how these templates would look like filled out:

• “Billed 50 clients on behalf of the company’s national and international enterprise clients ”
• “Managed key aspects of product development and management on for the national launching a hair care brand ”
• “Assisted in the development of the rebranding and repositioning of a dating app with 5+ million users for a international tech company ”

Bonus tip: Use keywords from the open job description

These days, most hiring managers use application tracking systems (ATSs) to segment and quickly scan resumes to select the best based on their similarity to the open job description. This similarity is determined by keywords .

Keywords are specific phrases or terms within a job description precisely used to describe or explain responsibilities, skills, abilities, and knowledge the employer is looking for. These terms usually repeat throughout the job listing, signaling their importance for that specific role.

For this reason, you should do your best to incorporate keywords from the open job description on your resume, wherever it accurately reflects your prior work experience. “It not only makes your resume stronger but encourages you to think deeply about what the position is asking for and how your skills match,” says Muse career coach Lauren Wethers .

Review the job description you want to apply for and segment phrases that explain the specific duties or skills required for the role, which could be technical skills or transferable skills. For example:

If the company’s job description for an account manager says:

The employee responsibilities are:

• Creating a market specific sales plan that meets set sales goals
• Educate the community on the company’s values
• Meeting regularly with sales market’s customers to understand their needs
• Identifying local marketing needs to enhance presence and grow sales

You could write your job description like this:

• Created a market specific sales plan to meet company’s set sales goals for a skincare brand
• Educated the community on the company’s value by meeting regularly with customers to understand their needs
• Enhanced presence and sales by 20% by identifying local marketing needs and implementing a new sales strategy

Be sure to use the exact same language as is used in the open job description, because the ATS machine might not understand synonyms. “The computer doesn’t know the difference between ‘coached’ and ‘advised’ on your resume—it’s looking for one over the other,” Wethers says.

Resume job description: Examples

Here are some examples of job descriptions for resumes for different roles you can adapt for yourself:

Example #1: Cashier job description for resume

Head Cashier

Star Market

Oct 2021 – Jan 2024

• Streamlined checkout and return transactions on behalf of a multinational chain with 10+ locations in Florida working simultaneously
• Supervised and trained front-end cashiers for two consecutive years, enhancing 15% crew performance in PoS transactions and reducing shrink
• Provided excellent customer service and assistance to customers, processing 155+ transactions per shift while identifying selling opportunities for cross and up-sells
• Balanced cash drawers with a 98% monthly accuracy, handling $119,000 of annual revenue

Example #2: Server job description for resume

Restaurant Server & Crew Member

Blu Trattoria

Jan 2022 – February 2023

• Performed table management on behalf of a family-owned, award-winning Italian restaurant from downtown Denver
• Picked up and delivered patrons’ orders from the bar and kitchen, satisfying +75 patrons per shift
• Collaborated with Head Chef to streamline order communication processes, inventory shortages, and event assistance, reducing 25% of overall waiting time
• Provided excellent customer service with a 96% NPS while calculating multiple patron’s accounts & payments through cash, PoS, and e-wallets

Example #3: Customer service job description for resume

Customer service representative

May 2017 – July 2022

• Responded to thousands of calls each month on behalf of one of the fastest-growing CMS companies worldwide, generating 15% in revenue or serving 5.000 customers each year
• Worked closely with the IT division to address and resolve a high volume of customer issues pertaining to software functionality and technical issues, achieving a 97% NPS score
• Contributed to the development and implementation of upselling and cross-selling strategies which led to over $35,000 in new annual revenue
• Leveraged CRM tools to improve response times by nearly 25%, impacting nearly 1.000 customers/accounts

Example #4: Sales associate job description for resume

Sales Associate

Blake Auto Co.

Portland, OR

Jun 2018 – April 2024

• Managed sales initiatives on behalf of Fortune 500 manufacturing companies generating over $12M in annual revenue, specializing in car sales
• Achieved 35% increase in lead conversion rates, working to qualify over 500 customers each month
• Negotiated contracts valued at up to $1 million, interfacing with 35+ major accounts

Example #5: Caregiver job description for resume

Senior Caregiver

Rainfall Care Nursing Center

Oct 2015 – March 2019

• Worked with over 50 adults on behalf of a specialized health center, focusing on cardiac patients
• Worked closely with patients and family members to ensure high quality of life, providing weekly reports on the patient’s health status
• Contributed to 45% reduction in emergency room visits during tenure, closely monitoring patient conditions throughout short-term and long-term stays

Example #6: Housekeeping job description for resume

Apartment Housekeeper

Fresh Clean Agency

Raleigh, NC

Feb 2013 – Sep 2016

• Provided monthly housekeeping services on behalf of a specialized cleaning agency for apartments and small houses
• Cleaned over 150 apartments and houses resulting in a satisfaction rate of 97%
• Achieved a 95% rate of returning clients by performing cleaning and maintenance tasks, along with preferred requests solicited by clients
• Assured high-standard quality cleaning process on each property, decreasing by 15% the agency’s average apartment turnaround time

Bottom line

Writing resume job descriptions can seem difficult at first, but the key is going beyond responsibilities to list accomplishments , starting with a strong action verb (e.g. “implemented,” “created,” “managed”) and following up with quantifiable results. Remember to only include experiences that are relevant for the position you’re applying for, use keywords from the job listing, and use a simple and clean formatting to make your resume ATS-friendly. That’s all there is to it—now go out there and get that dream job !