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What is Quality Management? A Complete Guide

• Written by Contributing Writer
• Updated on August 27, 2024

The importance of quality cannot be overstated when it comes to businesses, their success and their longevity. When there is quality, it translates to value for customers, streamlined processes, and continual growth.

We often hear the term “quality control” in the context of how a business produces goods or services to the satisfaction of its customers consistently. However, there’s a larger concept at play, which covers quality control and other quality-related strategies. It’s called quality management.

So, what is quality management?

If you’re a project manager or aspiring to be one, you’ll want to understand how quality management works. This article comprehensively examines what it is, how it works, the methods, and everything you need to know about quality management.

We’ll also discuss how you can better understand quality and other project management concepts through a Lean Six Sigma course .

Quality Management: Definition & Examples

In short, it involves management tasks and roles focused on defining and executing quality policies through strategies like quality planning, assurance, and control.

Let’s understand this through an example.

Consider running a bakery on your street. Sales are good, but you notice some areas for enhancement. The nearby shop has fresher flour, and your oven isn’t heating evenly. You decide to upgrade. You monitor the results and plan further refinements.

In essence, this illustrates quality management (QM). It’s the act of assessing and refining quality throughout an organization. It is the act of combining quality assurance (QA) with process enhancement.

QM sets objectives, identifies shortcomings, and makes necessary adjustments. In short, it’s the strategy to improve operations and bridge experience gaps.

Also Read: What Is Lean Management, and Why Is It Worth Mastering?

History of Quality Management in a Nutshell

Quality Management started with Walter Shewhart at Bell Laboratories in the early 20th century. He introduced statistical quality control (SQC), focusing on process improvement over the end product.

During World War II, the U.S. applied SQC for military production. However, post-war civilian manufacturers lagged in adopting these improvements. Then, engineers Deming and Juran traveled to war-torn Japan. Their approach emphasized ‘Total Quality,’ a holistic approach to improvement. Their efforts transformed Japan into a manufacturing titan.

By the 1980s, recognizing Japan’s success and shortcomings, the U.S. adopted Total Quality Management (TQM). 1987, the ISO 9000 standard was introduced, becoming a global quality benchmark.

As the 21st century rolled in, with globalization and technology at the forefront, approaches like Motorola’s Six Sigma emerged, emphasizing near-perfect outputs.

Today, quality management isn’t limited to manufacturing; it’s a universal pursuit, spanning sectors from healthcare to cutting-edge technologies like Blockchain.

What is Quality Management: Four Stages

The four Quality Management (QM) stages are often described as part of the Plan-Do-Check-Act (PDCA) cycle, also known as the Deming Cycle or Shewhart Cycle.

Here’s a brief overview:

This is the initial stage where you identify an opportunity and plan for change. This involves setting objectives, defining processes to meet the objectives, and determining the resources needed.

In this stage, you implement the plan on a small scale, ideally in a controlled environment. This is where the changes are tested, and data is collected for the next step.

Here, you assess your test results, comparing them against the expected outcomes to determine any differences. You’ll analyze the data collected during the “Do” phase to understand whether the change has led to improvements.

You take corrective action Based on the “Check” phase results. If the implemented change leads to the desired improvement, you can scale up the implementation. If not, you must revisit the “Plan” phase to identify new or refined solutions.

This cycle keeps repeating, always aiming to make things better. When one cycle finishes, it helps set up the next, ensuring we’re always checking and improving our methods for the best results.

Also Read: What Is Process Mapping & How to Create It?

Most Popular Quality Management Methods

Four essential quality management methods stand out. Each offers unique benefits and challenges; the best fit depends on a company’s structure, needs, and goals.

Standardized Systems

Set by the government, these standards, like ISO certifications, are mandatory for certain products (e.g., baby car seats). Some firms adopt these standards voluntarily to enhance their reputation or align with their vision.

Total Quality Management (TQM)

This aims to boost quality throughout a company. It assesses the firm’s overarching quality goals and then evaluates every process and factor affecting quality for improvement.

A detailed, data-centered approach, Six Sigma focuses on defining, measuring, analyzing, enhancing, and maintaining quality. Predominantly used by large manufacturers, it necessitates thorough training. For deeper insights, consider enrolling in a boot camp.

Continuous Quality Improvement (CQI)

As the name suggests, the enhancement never stops. Recognizing perfection is a journey, CQI prioritizes people over processes, using the Plan, Do, Check, Act framework to improve quality.

What are the Main Quality Management Principles?

Quality management revolves around several guiding principles. Adopted by the International Standard for Quality Management, these principles enable organizations to refine their processes for optimal results:

Prioritizing Customers

Every organization’s main goal should be to understand and surpass the needs and expectations of its customers. By recognizing and fulfilling both current and future customer needs, businesses ensure customer loyalty, leading to increased revenue. Effective and efficient processes enhance quality, satisfying more customers.

Importance of Leadership

The success of any organization is directly linked to its leadership. Effective leaders foster unity, setting clear goals that engage employees and stakeholders. A positive organizational culture helps employees achieve their potential and work towards company goals. Engaging employees in goal-setting often leads to heightened productivity and commitment.

Engaging Employees

Active employee involvement is crucial. All staff should be empowered to contribute value regardless of their employment status or role. Constant skill improvement and consistent performance should be promoted. Empowerment, decision-making involvement, and recognition motivate employees, ensuring they feel valued and responsible for their contributions.

Adopting a Process-Centric Mindset

Organizational performance hinges on efficient and effective processes. Recognizing that superior processes lead to consistency, efficiency, and ongoing improvement is vital. Organizations thrive when they can effectively manage inputs and the processes that yield outputs.

Commitment to Ongoing Improvement

An enduring focus on improvement can transform organizations, enhancing flexibility, performance, and adaptability. A proactive stance on creating and evolving processes is crucial to stay competitive.

Data-Driven Decision Making

Grounding decisions in analyzed and validated data offers a clearer understanding of the market dynamics. Such a factual approach ensures businesses can execute strategies that yield desired outcomes while providing a basis for past decisions. It aids in understanding the interconnected nature of actions and their consequences.

Building Strong Relationships

Effective relationship management, especially with suppliers and stakeholders, is paramount. Recognizing that various parties can influence an organization’s trajectory ensures better supply chain management. By cultivating and maintaining these relationships, businesses enhance their chances of long-term success and collaboration.

Also Read: What Is Lean Six Sigma? A Comprehensive Guide to Understanding the Methodology

What is a Quality Management System (QMS)?

Let us look at how the principles of quality management are implemented through the QMS or Quality Management System.

A Quality Management System (QMS) ensures that products are made to meet quality standards. It monitors products from start to finish, ensuring they align with industry and regulatory norms.

QMS can be manual or software-driven and comprises two main parts: quality assurance and quality control.

While quality assurance focuses on inspecting processes during production, quality control evaluates the end products using customer feedback and on-site inspections. Quality assurance maintains consistent quality during production, and quality control verifies the final product’s quality.

The Importance of Quality Management Systems in Business

Why do businesses need QMS? Here is a breakdown of what it means to the business processes:

Product Oversight

The QMS constantly monitors products, beginning with acquiring raw materials and continuing to ship finished goods. It’s vigilant about tracking the quantity of products made and promptly identifying faulty ones.

Vendor Product Evaluation

This aspect of the QMS ensures that products sourced from vendors align with predetermined quality benchmarks. Vendor products can be quickly identified and returned if they fall short of these standards.

Scheduled Evaluations

Regular assessments are scheduled for staff, products, and equipment, ensuring ongoing quality compliance.

Error Tracking and Rectification

One vital feature of a QMS is its ability to spot and record current errors within the system. Beyond identifying them, it establishes strategies to both rectify present issues and devise mechanisms to prevent similar problems in the future.

Supplier Performance Assessment

A QMS employs key performance indicators (KPIs) to evaluate suppliers’ efficiency and reliability critically.

Policy and Procedure Updates

An effective QMS stays updated with any changes to company policies and procedures.

Moreover, it provides detailed and actionable reports on all facets of the quality management process.

Things to Remember When Choosing a Quality Management System

When choosing a QMS, numerous options can be overwhelming. Here’s a condensed guide to making an informed decision.

Industry Experience

It’s essential to check if the QMS provider has experience in your sector. They should have worked with similar businesses and be conversant with your specific quality requirements. Moreover, they should offer reliable references and display deep industry knowledge in software, installation, and training.

Functionality Needs

Determine if the software aligns with your business requirements. Key functionalities to consider include:

• Meeting industry-specific quality compliance standards
• Integration capabilities with other systems
• Tracking non-conformities and offering a comprehensive audit trail
• Features like Correct and Preventative Action (CAPA) management to address root causes
• AQL and RQL sampling throughout processes
• Efficient document control to log all quality endeavors
• Display of KPIs for supplier performance evaluation
• Flexibility to gather data from various sources, including mobile devices or the web

Real-time visibility into quality events is crucial. A robust QMS provides insights across the enterprise, allowing proactive issue resolution. It should offer the ability to monitor vendors and employees for compliance and training needs.

Master Quality Management for Better Project Outcomes

Quality management is paramount in every industry. For project managers, it’s critical to ensure streamlined processes that lead to the desired level of quality and performance.

If you want formal training in quality management, enrolling in a professional Lean Six Sigma certification can be a great starting point.

You might also like to read:

Six Sigma Principles: A Comprehensive Guide to Implementing and Optimizing Your Processes

Six Sigma vs. Lean Six Sigma: Which Methodology Is Right for Your Business?

What is Lean Methodology?

Six Sigma in Healthcare: Concept, Benefits and Examples

The Top 24 Lean Six Sigma Interview Questions for 2023

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Quality Manager Resume Examples

Writing a resume for a position in quality management requires a specific set of skills and qualifications. It is important to highlight your experience, accomplishments, and knowledge in managing quality assurance, process and product improvement, and regulatory compliance. This guide provides tips on how to write an effective resume for a quality manager position. It also provides sample resumes for the position, to help inspire and give you an idea of what a successful quality manager resume should look like. With these tips and examples, you can craft a resume that will get you noticed and give you a great chance of landing the job.

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Quality Manager

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

I am a highly organized and skilled Quality Manager with 5+ years of experience in the manufacturing industry. I have a incredible track record in driving customer satisfaction and loyalty through the implementation of effective quality management systems and procedures. I am proficient in leading teams of quality assurance professionals to ensure compliance with the relevant industry standards and customer requirements. My expertise in root- cause analysis and problem solving has enabled me to identify and address areas of non- compliance proactively. I am confident that I can help any organization achieve its quality objectives.

Core Skills :

• Quality Management System (QMS)
• Quality Assurance (QA)
• Regulatory Affairs
• Root- Cause Analysis
• Problem Solving
• Documentation
• Team Leadership

Professional Experience : Quality Manager, XYZ Manufacturing Corporation, May 2015 – Present

• Develop, implement and maintain a comprehensive Quality Management System (QMS) to ensure product compliance with customer and regulatory standards.
• Monitor and review product quality standards and process performance to identify areas of non- compliance.
• Lead monthly quality audit activities to ensure compliance with QMS requirements.
• Develop and maintain key process indicators and other quality metrics to track performance and identify areas of improvement.
• Monitor and analyze product performance data to identify potential issues and areas of risk.
• Create and implement corrective and preventive action plans to address areas of non- compliance.
• Lead cross- functional teams of engineers and technicians to develop and deploy quality control protocols and procedures.

Education : Bachelor of Science in Quality Management, ABC University, 2012 Certified Quality Manager, International Institute of Quality Assurance, 2014

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Quality Manager Resume with No Experience

Dynamic, organized, and motivated Quality Manager with proven ability to motivate teams to meet organizational objectives. Proven track record of success in streamlining processes and procedures to improve efficiency. Experienced in leading and managing cross- functional teams and ensuring customer satisfaction.

• Expertise in developing and implementing quality management systems
• Strong knowledge of regulatory and compliance standards
• Highly organized with excellent problem- solving skills
• Excellent verbal and written communication skills
• Proficient with Microsoft Office Suite
• Proficient in statistical quality control methods
• Ability to interpret customer feedback and design solutions

Responsibilities

• Develop and implement quality management systems to ensure customer satisfaction
• Monitor and review quality performance metrics to identify areas for improvement
• Coordinate and oversee quality inspections and audits
• Analyze customer feedback for insights and improvement opportunities
• Develop and implement corrective and preventive actions to address quality issues
• Train and coach teams on quality systems and processes
• Monitor and report on compliance to regulatory and compliance standards
• Develop and maintain relationships with suppliers and customers

Experience 0 Years

Level Junior

Education Bachelor’s

Quality Manager Resume with 2 Years of Experience

A highly organized and motivated Quality Manager with two years of experience leading and managing quality assurance teams. Experienced in developing and executing quality management systems, ensuring quality assurance operations are compliant with customer requirements, and cultivating and maintaining relationships with customers and suppliers. Proven record of successful and efficient operations, customer satisfaction, and continuous improvement. Skilled in problem- solving and data analysis, with a track record of success in the development of successful and efficient operations and customer satisfaction.

• Quality Assurance
• Quality Control
• ISO Standards
• Data Analysis
• Quality Systems Management
• Relationship Management

Responsibilities :

• Develop and implement quality assurance systems and processes, in accordance with customer requirements and ISO standards.
• Lead and manage quality assurance teams, while developing and executing training programs.
• Monitor quality assurance operations and customer requirements to ensure compliance.
• Identify and resolve quality- related issues and implement corrective actions.
• Analyze quality data to identify trends and assess performance.
• Coordinate with suppliers and customers to ensure quality standards are met.
• Develop and implement continuous improvement initiatives.
• Create and maintain comprehensive quality assurance documentation.

Experience 2+ Years

Quality Manager Resume with 5 Years of Experience

Innovative and results- oriented Quality Manager with 5 years of experience in driving continuous improvement initiatives, leading cross- functional teams, and building relationships with key stakeholders. Proven track record of success in designing and implementing quality management systems, developing quality protocols, and reducing defects in production. Possesses excellent communication, problem- solving, and organizational skills.

• Quality System Design
• Process Improvement
• Quality Standards Development
• Root Cause Analysis
• Document Control
• Trend Analysis
• Cross- Functional Team Leadership
• Developed and implemented quality management system based on ISO 9001 standards.
• Developed, updated, and enforced quality standards, policies, and processes.
• Conducted root cause analysis of existing processes and identified areas for improvement.
• Monitored production processes and identified defect trends to reduce production costs.
• Implemented corrective action plans to improve quality and efficiency while reducing defects.
• Planned, organized, and led audits to ensure compliance with quality and safety standards.
• Developed and maintained document control systems to ensure accuracy and reliability.
• Analyzed quality performance metrics to identify process trends and areas for improvement.
• Led cross- functional teams to develop and implement process changes in order to improve quality and customer satisfaction.

Experience 5+ Years

Level Senior

Quality Manager Resume with 7 Years of Experience

Highly experienced Quality Manager with 7 years of experience in the field of quality management and improvement. Adept at leading and managing a wide range of quality improvement projects, implementing solutions to improve quality, and developing and maintaining a quality management system. Possesses excellent knowledge of quality assurance processes and techniques, and a strong understanding of quality metrics and system analysis.

• System Analysis
• Quality Metrics
• Quality Management Systems
• Quality Improvement
• Project Management
• Develop and maintain quality management system and ensure quality improvement across the organization.
• Provide guidance and assistance to staff to support quality assurance.
• Monitor performance and analyze quality data to identify improvement opportunities.
• Develop and implement processes and policies for quality management and improvement.
• Design and implement quality control plans and processes.
• Audit quality systems and evaluate process effectiveness.
• Monitor production activities to ensure compliance with quality standards.
• Liaise with clients and vendors to ensure quality standards are met.
• Investigate and resolve customer complaints regarding quality.
• Train and mentor employees on quality assurance principles and processes.
• Create and maintain documentation of quality standards and procedures.

Experience 7+ Years

Quality Manager Resume with 10 Years of Experience

Experienced Quality Manager with 10 years of experience in optimizing processes and developing procedures to maintain and improve quality standards across all operations. Possess expertise in conducting audits and providing training to ensure that quality control processes are followed and corrective actions are taken as necessary. Adept at developing and implementing quality management systems, ensuring customer satisfaction, and maximizing productivity.

• Training & Development
• Regulatory Compliance
• Reporting & Documentation
• Communication & Interpersonal
• Develop and implement quality control processes to ensure product quality and customer satisfaction
• Conduct audits to identify potential issues in production process and take corrective action
• Monitor and report on quality metrics and performance indicators to ensure compliance to standards
• Develop and maintain quality management systems to ensure regulatory compliance
• Train team members on quality standards and ensure they are implemented
• Investigate customer complaints and take corrective action to improve customer satisfaction
• Liaise with suppliers to ensure quality of incoming materials
• Provide advice, guidance and support on quality related issues

Experience 10+ Years

Level Senior Manager

Education Master’s

Quality Manager Resume with 15 Years of Experience

An experienced and results- oriented Quality Manager with 15 years of professional experience in developing and implementing quality assurance systems, driving continuous improvement, and ensuring customer satisfaction. Possessing a strong understanding of quality systems, auditing, and industry standards. Eager to contribute to a successful organization and ensure quality control and customer satisfaction.

• Quality Assurance and Control
• Quality System Development
• Quality Management
• Continuous Improvement
• Regulations Compliance
• Training and Development
• Budgeting & Cost Control
• Risk Management
• Supplier Evaluation & Management
• Develop and implement quality assurance standards and procedures to ensure product compliance with applicable standards and regulations.
• Monitor quality control procedures to identify and resolve issues that could lead to costly problems.
• Perform quality control audits on a regular basis and document findings.
• Develop and implement corrective and preventive action plans in response to audit findings.
• Develop and maintain quality metrics and provide performance feedback to management.
• Develop training materials and conduct training on quality assurance procedures.
• Work with suppliers to ensure compliance with quality requirements.
• Monitor and analyze production processes to identify areas for improvement.
• Conduct root cause analysis to investigate non- conformities and design corrective actions.
• Ensure all stakeholders are aware of relevant quality and safety requirements.

Experience 15+ Years

Level Director

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What should be included in a Quality Manager resume?

A quality manager is responsible for ensuring that the products and services offered by a business meet the highest standards of quality. If you’re looking to break into the quality management field, having a great resume is essential. Your resume should outline your knowledge and expertise, as well as your relevant experience and accomplishments. Here are some key components to include in your quality manager resume:

• Professional Summary: Include a brief statement that outlines your experience and qualifications for the position.
• Qualifications and Certifications: List any relevant qualifications or certifications that are necessary for the role.
• Work Experience: Outline your relevant work experience, including where you worked, what duties you performed, and any accomplishments.
• Education and Training: List any degrees or certifications that you have obtained that are related to quality management.
• Technical Skills: List any technical skills that are necessary for the role, such as familiarity with specific software or working knowledge of industry standards.
• Leadership Experience: If you have any previous leadership experience, outline it here.
• Professional Associations: If you belong to any professional organizations, list them here.
• Awards and Achievements: Include any awards or accomplishments that you have received in the field of quality management.

By including all of these elements in your quality manager resume, you can ensure that you have a comprehensive and effective document that will help you land the job of your dreams.

What is a good summary for a Quality Manager resume?

A good summary for a Quality Manager resume should include:

• Proactive and results-oriented professional with 10+ years of experience in Quality Management in various industries.
• Expertise in quality assurance processes and procedures, root cause analysis and corrective action implementation.
• Hands-on experience in leading quality audits, developing quality management systems, training staff and creating process documentation.
• Skilled in identifying improvement opportunities and developing strategies to ensure product and service quality.
• Recognized for a commitment to customer satisfaction and the ability to work in fast-paced environments.
• Certified Quality Manager (CQM) from the American Society for Quality.

The summary should be tailored to the individual and should emphasize the candidate’s strongest qualifications, skills and accomplishments. The summary should be concise and serve as an effective introduction to the employer.

What is a good objective for a Quality Manager resume?

A Quality Manager is responsible for ensuring that a business meets the set standards for quality in its products and services, and a good objective for a Quality Manager resume should reflect this. A good objective for a Quality Manager resume should demonstrate an understanding of the key tasks, qualities, and responsibilities required for the role.

• Show a commitment to quality standards: Quality Managers need to be able to ensure that a business meets the set standards for quality in its products and services.
• Demonstrate the ability to efficiently manage processes: Quality Managers need to be able to manage processes and resources in order to meet desired quality goals.
• Highlight problem-solving skills: Quality Managers need to be able to identify problems and develop solutions that will improve the quality of products and services.
• Stress the importance of customer satisfaction: Quality Managers must prioritize customer satisfaction and provide solutions that meet customer needs.
• Display a commitment to continuous improvement: Quality Managers must be able to identify areas for improvement and develop strategies for improving performance.

By emphasizing these qualities in a Quality Manager resume, you can ensure that you stand out from the competition and demonstrate your suitability for the role.

How do you list Quality Manager skills on a resume?

When applying to a position as a Quality Manager, it is important to list the skills and qualifications necessary for the job on your resume. Having a comprehensive list of quality manager skills on your resume will make it stand out above other applicants. Here are a few skills to consider including:

• Quality Assurance: Quality Managers are responsible for ensuring that all products and services meet customer standards and expectations. This includes developing and implementing quality control systems, maintaining records of defects, and conducting regular inspections.
• Problem-Solving: Quality Managers must be able to identify and resolve any issues that arise in order to keep production running smoothly. This includes being able to think critically and analyze complex situations.
• Leadership: Quality Managers are expected to lead a team of quality assurance specialists and make decisions to ensure the success of the project. This requires strong communication, delegation, and conflict resolution skills.
• Communication: Quality Managers must establish and maintain positive relationships with customers and suppliers. This requires clear and effective communication to provide updates, answer questions, and provide guidance.
• Technical Knowledge: Quality Managers must understand the technical aspects of their products and services in order to identify problems and develop solutions. This includes knowledge of industry standards, regulations, and safety concerns.

What skills should I put on my resume for Quality Manager?

When writing a quality manager resume, you must make sure to emphasize the important skills that are necessary for the job. Quality managers must be highly organized, detail-oriented, and have strong problem solving and communication skills. Here are some of the key skills that every quality manager should highlight on their resume:

• Problem-Solving: Quality managers must have the ability to quickly identify and solve problems that arise during the production process. They must be able to work effectively with a wide range of stakeholders, investigate problems and develop efficient solutions.
• Quality Assurance: Quality managers are responsible for ensuring that all products and services meet the organization’s standards and requirements. They must be able to design and implement quality assurance procedures, analyze quality data, and develop corrective action plans.
• Regulatory Compliance: Quality managers must have a thorough understanding of applicable regulations and guidelines and must ensure that their organization is compliant. They must be knowledgeable about the relevant industry standards and have the ability to stay up-to-date on any changes.
• Communication: Quality managers must be able to communicate effectively with a wide range of stakeholders, including production staff, customers, vendors, and other departments. They should be able to explain complex quality processes in simple terms and have the ability to convey information clearly.
• Leadership: Quality managers must be able to lead teams and direct their efforts in order to ensure the efficient and successful completion of projects. They must be able to motivate, train, and mentor staff, and they must have the ability to delegate tasks and resolve conflicts.

By including these key skills on your resume, you will be able to demonstrate your qualifications and experience to potential employers. Quality managers must have a wide range of skills, but these are the most important ones to emphasize when creating your resume.

Key takeaways for an Quality Manager resume

For a quality manager, having a well-crafted resume is critical for standing out in the crowded job market. In addition to showcasing your experience and accomplishments, a good quality manager resume should also highlight your key skills and qualifications. Here are four key takeaways for creating an effective quality manager resume:

• Highlight Your Experience: A quality manager resume should focus on your relevant experience in quality assurance and management. Be sure to list your qualifications, certifications, and any awards or recognitions you have received. If you have managed multiple projects or initiatives, include this information as well.
• Showcase Your Skills: Quality managers need to have strong problem-solving and analytical skills, so be sure to highlight these abilities in your resume. You should also mention any software or systems you are familiar with and list any relevant technical skills you possess.
• Demonstrate Your Leadership: Quality managers need to be able to lead teams, set goals, and make decisions. Include any examples of successful projects you have worked on or challenges that you have faced and overcome.
• Detail Your Accomplishments: Quality managers need to be able to showcase their successes. Include any positive feedback you have received from colleagues or customers, as well as any goals you have achieved.

By showcasing your experience and successes, you can help make your resume stand out to potential employers. Following these tips can help you create an effective quality manager resume that will help you land the job.

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• • Led a team of 50+ personnel, ensuring the seamless operation and maintenance of 2 million square feet of office and manufacturing space.
• • Negotiated and managed contracts worth $30M, reducing overall facilities costs by 10% year-over-year.
• • Implemented an innovative energy-saving program that decreased power usage by 25%, saving $500K annually.
• • Designed and executed a building space optimization strategy, resulting in a 15% increase in workspace utilization.
• • Overhauled the emergency response training, leading to a 20% quicker evacuation time in drills and real scenarios.
• • Developed a predictive maintenance schedule for crucial systems, reducing downtime by 30%.
• • Managed a multi-disciplinary team of 30, overseeing all aspects of the facility's operations and technology improvements.
• • Achieved a 5% reduction in annual operating costs through strategic vendor management and cost analysis.
• • Enhanced facility's security measures, resulting in a 40% decrease in security incidents.
• • Directed the successful relocation of corporate division, which involved the coordination of 500+ employees.
• • Streamlined the process of facility amenities scheduling, improving accessibility and reducing scheduling conflicts by 25%.
• • Coordinated day-to-day operations, supporting over 200 staff and maintaining a daily operational uptime of 99%.
• • Spearheaded a cost-reduction project that saved the company $100K annually.
• • Contributed to the development of a facility management software, enhancing reporting accuracy by 20%.
• • Managed vendor relationships, leading to an enhanced service level agreement adherence rate of 95%.

8 Quality Manager Resume Examples & Guide for 2024

Your quality manager resume must clearly demonstrate your attention to detail. It should reflect your ability to meticulously uphold standards. Showcase your expertise in developing and implementing quality assurance protocols. Your resume needs to convey your track record of improving processes effectively.

All resume examples in this guide

Quality Consultant

Quality Engineer

Quality Inspector

Quality Specialist

Quality Supervisor

Quality Technician

Supplier Quality Manager

Resume guide.

Resume Format Tips

Resume Experience

Skills on Resume

Education & Certifications

Resume Summary Tips

Additional Resume Sections

Key Takeaways

As a quality manager, articulating your intricate blend of technical expertise and leadership skills in a concise yet comprehensive manner can be a significant resume challenge. Our guide provides targeted advice to showcase your unique qualifications, ensuring your resume not only meets but exceeds the expectations of potential employers.

• Apply best practices from professional resumes to spotlight your application;
• Quantify your professional experience with achievements, career highlights, projects, and more;
• Write an eye-catching quality manager resume top one-third with your header, summary/objective, and skills section;
• Fill in the gaps of your experience with extracurricular, education, and more vital resume sections.

We've selected, especially for you, some of our most relevant quality manager resume guides. Getting you from thinking about your next career move to landing your dream job.

• Test Manager Resume Example
• Quality Assurance Officer Resume Example
• Quality Assurance Analyst Resume Example
• Quality Assurance Specialist Resume Example
• QA Manager Resume Example
• Quality Assurance Engineer Resume Example
• Quality Supervisor Resume Example
• Quality Control Technician Resume Example
• Quality Control Manager Resume Example
• Quality Control Specialist Resume Example

Designing your quality manager resume format to catch recruiters' eyes

Your quality manager resume will be assessed on a couple of criteria, one of which is the actual presentation.

Is your resume legible and organized? Does it follow a smooth flow?

Or have you presented recruiters with a chaotic document that includes everything you've ever done in your career?

Unless specified otherwise, there are four best practices to help maintain your resume format consistency.

• The top one third of your quality manager resume should definitely include a header, so that recruiters can easily contact you and scan your professional portfolio (or LinkedIn profile).
• Within the experience section, list your most recent (and relevant) role first, followed up with the rest of your career history in a reverse-chronological resume format .
• Always submit your resume as a PDF file to sustain its layout. There are some rare exceptions where companies may ask you to forward your resume in Word or another format.
• If you are applying for a more senior role and have over a decade of applicable work experience (that will impress recruiters), then your quality manager resume can be two pages long. Otherwise, your resume shouldn't be longer than a single page.

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Listing your relevant degrees or certificates on your quality manager resume is a win-win situation. Not only does it hint at your technical capabilities in the industry, but an array of soft skills, like perseverance, adaptability, and motivation.

Ensure your quality manager resume stands out with these mandatory sections:

• Header - the section recruiters look to find your contact details, portfolio, and potentially, your current role
• Summary or objective - where your achievements could meet your career goals
• Experience - showcasing you have the technical (and personal) know-how for the role
• Skills - further highlighting capabilities that matter most to the quality manager advert and your application
• Certifications/Education - staying up-to-date with industry trends

What recruiters want to see on your resume:

• Demonstrated experience in quality management systems (e.g., ISO 9001) and process improvement methodologies (e.g., Six Sigma, TQM).
• Strong analytical and problem-solving skills to effectively manage and improve quality processes.
• Proven track record in leading successful audit processes, both internal and external, to ensure compliance with regulatory standards.
• Experience in training and managing a quality assurance team, ensuring they are equipped to maintain quality standards.
• Knowledge of quality software tools and data analysis to effectively monitor and report on quality metrics and performance.

Creating your quality manager resume experience to catch recruiters' attention

Remember that for the quality manager role, hiring managers are looking to see how your expertise aligns with their requirements. Here's where your resume experience section can help out. Make sure you:

• Include mainly roles that are relevant to the quality manager job you're applying for;
• Don't go too far back in your experience - recruiters will only care what you did a decade ago if it's really important for the quality manager role;
• Each bullet you include should say what you did, followed by the skills you used and the actual end result of your efforts;
• Quantify each of your achievements with numbers and possibly the overall effect it had on the organization;
• Highlight transferrable skills - or personal skills you've attained thanks to past jobs - that could be applicable within your potential workplace. This would showcase your unique value as a professional.

Formatting the experience section of your resume doesn't have to be an over-the-top deep dive into your whole career. Follow the quality manager resume examples below to see how industry-leading professionals are presenting their experience:

• Spearheaded a cross-functional team to reduce manufacturing defects by 20% in two years, leveraging lean methodologies and Six Sigma principles.
• Oversaw the successful ISO 9001:2015 certification process, enhancing the company's global competitiveness.
• Implemented a real-time quality data dashboard, boosting visibility into production quality and reducing response time to quality issues by 30%.
• Managed a comprehensive quality management system, achieving the highest supplier performance rating from key client Boeing for four consecutive quarters.
• Directed the Annual Quality Planning process, aligning with organizational strategy and resulting in a 15% improvement in customer satisfaction scores.
• Championed the introduction of advanced statistical process control techniques, leading to a reduction in process variation and a 10% improvement in product reliability.
• Initiated an organization-wide quality culture change program, resulting in a 25% decrease in customer complaints.
• Collaborated with R&D to enhance product quality in the design phase, reducing time-to-market by 20%.
• Developed and executed a quality improvement project that cut warranty claim costs by 18% through strategic supplier partnerships and material quality enhancements.
• Designed and implemented a quality management training program for new hires, increasing departmental efficiency by 15%.
• Conducted root cause analysis for major defect occurrences, leading to the implementation of enhanced quality checks and process adjustments.
• Negotiated with suppliers to improve material quality, resulting in a 10% increase in final product durability.
• Orchestrated the digital transformation of quality tracking, introducing AI-driven predictive quality controls that minimized defect rates by 12%.
• Drove the adoption of a continuous improvement culture, involving employees at all levels in quality initiatives, which translated to a sustained 5% year-over-year reduction in scrap rates.
• Executed vendor quality management initiatives, enhancing supply chain resilience and contributing to a 22% improvement in on-time delivery.
• Facilitated the implementation of a paperless quality management system, saving the company over $250,000 annually in related processing costs.
• Collaborated with engineering and manufacturing teams to refine production processes, yielding a sustained reduction in critical non-conformance by 35%.
• Analyzed customer feedback data to inform quality initiatives, leading to a product line overhaul that improved customer satisfaction by 20%.
• Championed Zero Defects program, aligning with corporate strategic goals and driving a company-wide initiative that resulted in a 40% reduction in major defects over three years.
• Expanded the Quality Management System to include sustainability and environmental impact considerations, achieving a 10% reduction in waste.
• Drove the cultural shift towards a high-quality mindset, which was reflected in a 50% increase in employee participation in quality improvement activities.
• Led a team of quality engineers in deploying a robust corrective action program, reducing the cost of non-quality by $500,000 in one year.
• Developed supplier performance management protocols, strengthening supplier quality standards and reducing incoming defect rate by 28%.
• Integrated modern quality assurance technologies, such as machine vision inspection systems, to automate defect detection and achieve a 20% increase in inspection efficiency.
• Redesigned the New Product Introduction (NPI) process, increasing the success rate of new product launches by ensuring quality considerations were addressed early in product development.
• Delivered over 30 quality-related training sessions to various departments, significantly heightening quality awareness throughout the organization.
• Implemented Kaizen events that directly contributed to a 17% increase in the efficiency of production lines through the elimination of non-value-added activities.
• Launched a strategic initiative to track and measure the performance of the supply base, which resulted in the onboarding of higher-quality suppliers and a 20% drop in incoming inspection rejects.
• Revitalized the company’s Continuous Improvement Program by implementing new methodologies that increased shop floor process efficiency by 10%.
• Served as the key liaison between production and engineering to ensure product specifications were met, leading to a 15% improvement in first-pass yield.

Quantifying impact on your resume

• Include the percentage improvement of product quality under your management to demonstrate efficiency gains.
• List the number of quality management projects you have successfully implemented to show your experience level.
• Specify the reduction in customer complaints achieved through quality initiatives to highlight customer satisfaction improvement.
• Detail the amount of money saved by the company through waste reduction processes you introduced to prove cost-effectiveness.
• Cite the decrease in defect rates post quality control measures to illustrate product consistency and reliability.
• Add the number of quality assurance certifications you have obtained to establish your expertise in the field.
• State the size of teams you have led on quality improvement projects to emphasize leadership and project management skills.
• Mention the number of training sessions conducted for staff on quality standards to show commitment to continuous improvement.

Action verbs for your quality manager resume

What to do if you don't have any experience

It's quite often that candidates without relevant work experience apply for a more entry-level role - and they end up getting hired.

Candidate resumes without experience have these four elements in common:

• Instead of listing their experience in reverse-chronological format (starting with the latest), they've selected a functional-skill-based format. In that way, quality manager resumes become more focused on strengths and skills
• Transferrable skills - or ones obtained thanks to work and life experience - have become the core of the resume
• Within the objective, you'd find career achievements, the reason behind the application, and the unique value the candidate brings about to the specific role
• Candidate skills are selected to cover basic requirements, but also show any niche expertise.

Recommended reads:

• How to List Expected Graduation Date on Your Resume
• How to List Continuing Education on Your Resume

If the certificate you've obtained is especially vital for the industry or company, include it as part of your name within the resume headline.

Creating your quality manager resume skills section: balancing hard skills and soft skills

Recruiters hiring for quality manager roles are always keen on hiring candidates with relevant technical and people talents. Hard skills or technical ones are quite beneficial for the industry - as they refer to your competency with particular software and technologies. Meanwhile, your soft (or people) skills are quite crucial to yours and the company's professional growth as they detail how you'd cooperate and interact in your potential environment. Here's how to describe your hard and soft skill set in your quality manager resume:

• Consider what the key job requirements are and list those towards the top of your skills section.
• Think of individual, specific skills that help you stand out amongst competitors, and detail how they've helped you succeed in the past.
• Look to the future of the industry and list all software/technologies which are forward-facing.
• Create a separate, technical skills section to supplement your experience and further align with the quality manager job advert.

Top skills for your quality manager resume:

Quality control procedures

Statistical Process Control (SPC)

ISO 9001 standards

Auditing and certification processes

Six Sigma methodologies

Process improvement techniques

Risk management

Root cause analysis

Regulatory compliance

Quality management systems (QMS)

Problem-solving

Attention to detail

Communication

Critical thinking

Time management

Decision-making

Adaptability

Conflict resolution

List all your relevant higher education degrees within your resume in reverse chronological order (starting with the latest). There are cases when your PhD in a particular field could help you stand apart from other candidates.

How to include your education and certifications on your resume

We're taking you back to your college days with this part of our guide, but including your relevant higher education is quite important for your resume.

Your degree shows recruiters your dedication to the industry, your recent and relevant know-how, and some form of experience in the field.

Your quality manager resume education should:

• Include your applicable degrees, college (-s) you've graduated from, as well as start and end dates of your higher education;
• Skip your high school diploma. If you still haven't graduated with your degree, list that your higher education is ongoing ;
• Feature any postgraduate diplomas in your resume header or summary - this is the perfect space to spotlight your relevant MBA degree ;
• Showcase any relevant coursework , if you happen to have less professional experience and think this would support your case in being the best candidate for the role.

As far as your job-specific certificates are concerned - choose up to several of the most recent ones that match the job profile, and include them in a dedicated section.

We've saved you some time by selecting the most prominent industry certificates below.

The top 5 certifications for your quality manager resume:

• Certified Quality Manager (CQM) - American Society for Quality (ASQ)
• ISO 9001:2015 Lead Auditor (ISO LA) - Exemplar Global
• Certified Manager of Quality/Organizational Excellence (CMQ/OE) - American Society for Quality (ASQ)
• Lean Six Sigma Black Belt (LSSBB) - Various institutions (e.g., American Society for Quality, International Association for Six Sigma Certification)
• Total Quality Management Certification (TQM) - Various institutions

The more trusted the organization you've attained your certificate (or degree) from, the more credible your skill set would be.

• When Should You Include Your High School on Your Resume?

Practical guide to your quality manager resume summary or objective

First off, should you include a summary or objective on your quality manager resume?

We definitely recommend you choose the:

• Resume summary to match job requirements with most noteworthy accomplishments.
• Resume objective as a snapshot of career dreams

Both the resume summary and objective should set expectations for recruiters as to what your career highlights are.

These introductory paragraphs (that are no more than five sentences long) should help you answer why you're the best candidate for the job.

Industry-wide best practices pinpoint that the quality manager resume summaries and objectives follow the structures of these samples:

Resume summaries for a quality manager job

• Seasoned Quality Manager with over 15 years of experience overseeing quality control procedures in the manufacturing sector. Expertise in implementing ISO 9001 protocols, reducing waste by 30%, and leading cross-functional teams to enhance product quality while maintaining compliance with industry regulations.
• Dynamic Quality Manager with a decade's worth of expertise in the pharmaceutical industry, adept in GMP practices and FDA regulations. Successfully passed multiple federal audits without findings and brought a revolutionary drug quality monitoring system to fruition, increasing overall production efficiency by 25%.
• Formerly a Supply Chain Supervisor aiming to transition into Quality Management, armed with 8 years of experience optimizing logistics processes. Proficient in lean manufacturing and Six Sigma, eager to apply analytical skills to ensure the highest standards of product quality in a new industry context.
• IT Project Manager pivoting into Quality Management, leveraging 7 years of developing and deploying software solutions. Strong foundation in Agile and Scrum methodologies, seeking to drive quality improvements in product development cycles and deliver best-in-class software products.
• Aspiring Quality Management professional, fresh from completing a rigorous Master's program in Industrial Engineering. Focused on marrying academic knowledge with practical application to establish, monitor, and maintain quality standards that align with industry best practices in a hands-on manufacturing environment.
• Recent graduate with a BSc in Quality Management, enthusiastic about embarking on a career journey to ensure excellence in product and service delivery. Eager to apply learned techniques in statistical process control, root cause analysis, and continuous improvement to real-world business challenges and contribute to maintaining high-quality standards.

More relevant sections for your quality manager resume

Perhaps you feel that your current resume could make use of a few more details that could put your expertise and personality in the spotlight.

We recommend you add some of these sections for a memorable first impression on recruiters:

• Projects - you could also feature noteworthy ones you've done in your free time;
• Awards - showcasing the impact and recognition your work has across the industry;
• Volunteering - the social causes you care the most about and the soft skills they've helped you sustain and grow;
• Personality resume section - hobbies, interests, favorite quote/books, etc. could help recruiters gain an even better understanding of who you are.

Key takeaways

• Ensure your quality manager resume uses a simple, easy-to-read format that reflects upon your experience and aligns with the role;
• Be specific within the top one-third of your resume (header and summary or objective) to pinpoint what makes you the ideal candidate for the quality manager role;
• Curate information that is tailored to the job by detailing skills, achievements, and actual outcomes of your efforts;
• List your certifications and technical capabilities to demonstrate your aptitude with specific software and technologies;
• The sections you decide on including on your quality manager should pinpoint your professional expertise and personality.

Quality Manager resume examples

Explore additional quality manager resume samples and guides and see what works for your level of experience or role.

Looking to build your own Quality Manager resume?

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5 Quality Assurance Resume Examples Built for 2024

• Quality Assurance (QA) Resume
• QA Resumes by Experience
• QA Resumes by Role
• Write Your Quality Assurance Resume

As a quality assurance engineer, you’re the vigilant guardian of software integrity. With meticulous precision, you scrutinize every line of code, ensuring seamless functionality and a bug-free experience for users. 

Your mastery of testing methodologies guarantees that products meet the highest standards, detecting flaws before they disrupt. But creating an AI resume and writing a cover letter that showcases your diverse skills and contributions can be as challenging as fine-tuning an intricate algorithm.

Luckily for you, we’re here to make it easier. With inspiration from our quality assurance resume examples , you can create a job application that’s downright irresistible.

Quality Assurance Resume

or download as PDF

Why this resume works

• Hiring managers want to see the numbers detailing your problems solution records, processes support, and how all that led to an overall improvement in end-user satisfaction in your quality assurance resume.

Quality Assurance Manager Resume

• Why does it matter? First, it’s an orderly way to showcase your career progression, painting a picture of a candidate who’s picked a load of industry-relevant lessons and experiences that could prove helpful in the open role. Furthermore, it could reflect on your organizational skills .

Quality Engineer Resume

• See how Dylan highlights saving $11K in potential product recall at Honeywell, reducing testing time by 17% at Merck, and maintaining a 97% pass rate in regulatory audits at Biogen.

Quality Analyst Resume

• Therefore, it would be a big plus to include in your quality analyst resume the achievement in training junior analysts to learn on the job to become dependable impact contributors to the sustainable future success of the company.

Quality Assurance Specialist Resume

• To add that extra edge to your quality assurance specialist resume, highlight your measurable achievements in testing coverage, reduction defect resolution time, and meeting all project deadlines.

Related resume examples

• Software Engineer
• Computer Science
• Computer Science internship
• Entry-Level Programmer

Adapt Your Quality Assurance Resume to Every Role

Your QA resume should be a showcase of skills that validate your ability to ensure software excellence. Organizations rely on your expertise to enhance product quality, making your skillset crucial. To make a lasting impression, delve into specifics rather than generic labels. 

Focus on technical prowess, highlighting software testing tools, methodologies, and programming languages you command. Emphasize your grasp of testing environments, automation, and proficiency in detecting and fixing bugs. 

Because quality assurance is a technical role, it’s best to save soft skills for the experience section where you can mention leadership and collaborative projects. Don’t forget to check the job description and pull skills from it, showing employers that you’re perfectly suited for the role.

Need skill inspiration?

15 best quality assurance skills

• Selenium WebDriver
• Charles Proxy
• BrowserStack
• AWS Device Farm
• REST Assured

Your quality assurance work experience bullet points

Amid conducting exhaustive test cycles, automating regression suites, and identifying critical defects, your role as a QA engineer revolves around dedicated testing. Still, it’s paramount to fill your resume with notable achievements rather than your everyday tasks.

Why, you might ask? Because as a QA engineer, your meticulous testing ensures flawless user experiences, safeguarding product quality and user satisfaction. Your work directly impacts software excellence, so there’s a lot of room to brag if you focus on those happy outcomes.

Use this part of your resume to show off your accomplishments, be it elevating test coverage or accelerating release timelines. Add strength to your statements with useful metrics that underscore the true magnitude of your work.

• Show off your ability to identify bugs in the software during the testing phase by mentioning your defect detection rate.
• Quantify your efficiency by showing the time reductions you’ve achieved in test cycles. 
• Demonstrate your work toward reduced manual effort by quantifying your regression test suite automation efforts. 
• Highlight your ability to promptly resolve bugs by including an average of the time taken to resolve all bugs across a project. 

See what we mean?

• Streamlined the quality assurance process by introducing Junit for repeatable tests, reducing testing time by 37% and increasing overall efficiency
• Cut down on average resolution time by 41% through the implementation of TestLink quality assurance and tracking system
• Managed and executed an average of 34 test cases daily with tracking on Redmine, consistently meeting project deadlines while maintaining high-quality standards
• Automated 82% of test cases using Appium, which resulted in a significant reduction in manual effort and increased testing coverage

9 active verbs to start your quality assurance work experience bullet points

• Implemented 
• Collaborated

3 Tips for Writing a Quality Assurance Resume as a Beginner

• When building a QA resume with limited experience, lean into your involvement in relevant projects during your education. Even if it’s your first step into the field, discuss your contributions to group assignments or personal projects demonstrating your testing skills. 
• Rather than overwhelming your resume with an exhaustive list of skills , focus on the ones that align with the job description . Choose around ten skills you’re proficient in and tailor them based on the specific requirements of the QA engineer role you’re applying for. If the position emphasizes automation testing, highlight your experience with tools like Selenium or TestNG.
• Beyond formal education, consider including any relevant certifications you’ve earned. Certifications like ISTQB Foundation Level or Agile Testing can provide credibility to your QA expertise, especially if you lack substantial work experience . 

3 Tips for Writing a Senior Quality Assurance Resume

• If you’ve honed expertise in specific areas of QA engineering, such as automated testing frameworks, performance testing, or user acceptance testing, make sure to mention this. Tailor your skills and bullet points to showcase your proficiency in these domains, particularly if the role you’re applying for aligns with your strengths.
• Showcase your commitment to staying current by detailing recent certifications, participation in QA webinars, or QA contributions to open-source projects. Mention your attendance at industry events like conferences and workshops, demonstrating your dedication to staying at the forefront of QA trends.
• While “teamwork” may not be a standalone skill, emphasize instances of effective collaboration in your work history. Highlight cross-functional collaborations with developers, product managers, or business analysts that led to successful QA outcomes. 

If your non-QA roles have transferable skills, include them. Emphasize skills like problem-solving, attention to detail, or collaboration that are relevant to QA engineering and focus on how these skills contribute to your effectiveness as a QA professional.

Absolutely. Freelance or side projects related to QA engineering showcase your proactive learning and practical skills. Describe how these projects demonstrate your ability to independently apply QA principles, tools, and methodologies.

While not essential, an objective statement can be useful if it’s tailored to the role. State your career aspirations within the QA field and highlight your commitment to contributing to software quality and testing excellence.

Assurance Quality Manager Resume Sample

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Work Experience

• Lead interface with Global Functions
• Foster and develop a customer centric culture working with individual Team leaders to identify opportunities and gaps to improve overall effiecncy
• Ensure customer expectations are exceeded in terms of speed, efficiency, certainty and professionalism
• Ensure work area is maintained in accordance with HSBC standards
• Knowledge of BB&T’s operations, systems, and compliance and regulatory issues
• Markets & Securities Services
• Treasury & Trade Solutions (TTS )
• Corporate and Investment Banking (CIB/CMO)
• Citi Private Bank (CPB)
• Host QA calibration sessions to improve quality and consistency
• Providing Quality Systems leadership, tactical and strategic direction as well as technical support to approx. 30 commercial affiliates
• Assure that quality related issues associated with products distributed by the affiliates conform to current Good Manufacturing Practices (cGMP) /Good Distribution Practices (cGDP), Abbott Quality standards, and other applicable regulatory standards
• Experience with UI automated testing using Selenium Web Driver across multiple browsers
• Experience in a Continuous Integration environment using tools such as Jenkins
• Excellent interpersonal skills; ability to build strong collaborative partnerships across functional lines and at many levels within QVC
• Comprehensive PC skills that include standard MS Word, Excel, Power Point, Project and Lotus Notes business tools appropriate to position
• Has the authority to oversee the implementation of Novella’s QMS in assigned regions
• Has the authority to oversee and manage QA staff as assigned
• Has the authority to serve as the Novella liaison to plan, host and follow up with regard to client audits of Novella
• Has the authority to conduct and report internal system audits, project audits, TMF audits, clinical site audits, and vendor audits on behalf of management and clients in accordance with established audit principles and Novella processes
• Along with others in the QA Department has the authority to
• Serves as a member of various internal and/or external teams, committees, or groups, representing the Novella Quality Assurance function
• Develops and prepares the initial documentation for new or improved processes and procedures, where appropriate

Professional Skills

• Presentation skills, training skills, leadership skills
• Strong organisational skills, with the ability to deal with a number of competing priorities
• Critical thinking and demonstrated problem solving skills
• Motivated team player, with very strong analytical, diagnostic and debugging skills
• Sharpens skills attending product, compliance, and self improvement training sessions
• Project management experience and/or teaching experience at senior level
• Experience in working with computer validation engineers, software change managers, auditors, or regulator inspectors

How to write Assurance Quality Manager Resume

Assurance Quality Manager role is responsible for training, retail, finance, credit, securities, integration, database, auditing, purchasing, security. To write great resume for assurance quality manager job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Assurance Quality Manager Resume

The section contact information is important in your assurance quality manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Assurance Quality Manager Resume

The section work experience is an essential part of your assurance quality manager resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous assurance quality manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular assurance quality manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Assurance Quality Manager resume experience can include:

• Proven verbal and written communication skills and excellent analytical skills
• Solid communication skills with the ability to thrive in a corporate culture that emphasizes delivery, innovation, and timeliness
• Strong interdependence with R&D, Production, Purchasing, Plant’s Quality Assurance, Marketing, Sales. Facilitate, communicate, inform, and prioritize
• Provides the coaching, training, and development necessary to enhance the competencies, skills, knowledge and expertise of the individuals that report directly
• QA Management experience and 8+ years Financial Services industry experience
• Hands-on QA experience on web projects, with at least 1 year of that experience on a commercial web app

Education on an Assurance Quality Manager Resume

Make sure to make education a priority on your assurance quality manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your assurance quality manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Assurance Quality Manager Resume

When listing skills on your assurance quality manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical assurance quality manager skills:

• Strong presentation skills with experience in executing plans by selling, convincing and working through people at all levels of the company
• Dynamic people skills, motivational/team building skills
• Good oral communication and writing skills
• Strong written and spoken communication skills in English required
• Experience testing applications and data or matters or related audit/regulatory experience
• Strong knowledge of multiple validation disciplines is required

List of Typical Experience For an Assurance Quality Manager Resume

Experience for manager of quality assurance resume.

• QA related work experience; or an equivalent combination of education and work experience
• Operate independently as a QA partner across the ICG product lines, forming partnerships with Audit Controllers and Audit Leads
• Planning and managing annual and operational budget items / processes with a strong focus on optimization
• Hands on experience with Test Automation Framework development and Maintenance
• Experience in SDLC Waterfall, Agile development, AWS cloud, and DevOps practices

Experience For Quality Assurance Program Manager Resume

• Demonstrate ownership and accountability through self-directed task management
• Develop an effective working relationship with the Product Management and Engineering teams
• Plan, prioritize, assign and track QA tasks
• Experience in operations and/or customer support in a worldwide corporate environment
• Demonstrated program discipline, attention to detail, and timely execution of deliverables
• Experience with test automation tools and implementation
• Proof and polish courses, assessments, and applications to validate all information and ensure the appropriateness of readability, flow, and approved style
• In revenue cycle experience

Experience For Quality Assurance Test Manager Resume

• Previous experience in quality management at an FAA certified Repair Station
• Multi-task and prioritize as necessary
• Supporting continuous improvement and championing change
• Share best practice and common pitfalls with ICG teams and develop training as and when needed, including hosting regional QA open forum conference calls
• Monitor & measure ongoing performance of quality and security assurance program, identifying and executing corrective and preventive action plans as needed
• Instrumental in the implementation and training of new and existing procedures

Experience For Quality Assurance Operations Manager Resume

• Provide direction in raw material and packaging testing
• Facilitate project problem solving and trouble shooting of quality issues. Oversee defect management
• Participate in QA Thematic Reviews, conducting review, analysis and assessment work and drafting reports
• Expertise in apparel manufacturing and construction engineering and all aspects of quality assurance procedures
• Develop QA work plans, establish technical objectives, resource ramp-up/ramp-down decisions, resource allocations, assigning tasks, and managing groups/teams
• Create and implement a testing methodology and leading practices for Software as a Service and on premise applications
• The confidence to challenge old ways of working to benefit the business and our customers

Experience For Audit Manager, ICG Quality Assurance Resume

• Write, approve, implement and audit all laboratory testing protocols
• Responsible for the direct reporting of lab technicians
• Coordinate microbiological analysis of products submitted for inside & outside testing. Follow-up on positive results
• Review and approve testing procedures for additional ON facilities
• Conduct trend analysis of all testing performed

Experience For Quality Assurance Lab Manager Resume

• Insure adequate training for all subordinates
• Works with Onboarding Compliance team to ensure QA recordings meet 100% target
• Assists QA leadership team to create QA onboarding process
• Oversees QA onboarding processes
• Maintains QA onboarding completion records
• Supports all program operations and Standard Operating Procedures (SOPs) to highest standards
• Work closely with the engineers and product managers to architect testing strategies, plans, estimates, and schedules to support projects and product releases

Experience For Quality Assurance & Patient Safety Manager Resume

• Lead/execute functional and user acceptance test cycles; ensure accurate setup of testing environments with hardware/software configurations as needed
• Share industry best practice, and lessons learnt with teams in the region in line with global messaging
• Partner with Vendor Operations to ensure correct vendor training and to enforce compliance on ModCloth’s policies, procedures, and processes
• Proficiency in Microsoft software including excel
• Drive increased visibility and quality assessment of SDK and first-party apps by enhancing our CI systems
• Load Testing
• Understand government regulations and corporate requirements regarding Monsanto’s Quality program

Experience For DC Quality Assurance Department Manager Resume

• Carry out supervisory responsibilities in accordance with Amazon’s wider policies and procedures, including
• Promote sound, quality principles at Commercial Affiliates while minimizing cost increases and potential disruptions to business
• Provide training to ensure compliance with identified quality goals and standards
• Support local market outsourcing activities and product launches through management of the First Lot Quality Review program
• Monthly reporting, technical documentation, and documented procedures

Experience For Corporate Security Fraud Quality Assurance Testing & Metrics Manager Resume

• Assist and support QA testers in understanding technical aspects of the supported applications
• Performs as a Liaison, under the direction of the VP Global Quality & Compliance, for implementing Novella’s QMS for assigned regions and clients
• Create and execute Functional and Performance testing strategy and deliver self-service automated solutions
• Determine scope and execution strategy for test automation, identifying additional opportunities
• Prepare standard solutions and reagents for use in chemical testing and maintain stock of necessary lab materials
• Serves as a back-up for the VP Global Quality & Compliance for regulatory authority inspections and ISO audits
• In-depth knowledge of principles related to ICH GCPs, ISO 9001, 13485 and 14155 standards, EU Directives, applicable local laws/ guides for regions assigned and applicable CFR regulations; for medical device, biologics and drugs
• Responsible for Good Lab Practices
• In-depth knowledge of principles of QMS and associated processes

Experience For Manager Operational Quality Assurance Resume

• Knowledge of Windows environment and use of the Internet search features
• Maintain and update procedures for laboratory quality manual
• Schedule lab technicians to assignments/day/shifts
• Audit all paperwork completed by lab technicians
• Participate in customer/consumer complaints
• Audit 3rd Party Laboratories per procedure
• Travel not to exceed 10%
• Knowledge of Food Safety Management System requirements
• Proficient in Word, Excel, MS Office programs

List of Typical Skills For an Assurance Quality Manager Resume

Skills for manager of quality assurance resume.

• Advanced auditing skills
• Manage resources effectively, with regular communications, support and appropriate feedback on both reward recognition and performance guidance
• Coding experience (ICD-10-CM, ICD-10-PCS, CPT, HCPCS)
• Working experience with on/off shore resources and partners
• Experience with determining staffing requirements, conducting interviews, and designing job requirements

Skills For Quality Assurance Program Manager Resume

• Strong understanding of Test Methodologies, writing Test cases, and Defect Tracking
• Experience of leading and managing high performing teams
• Experience with testing at various levels (unit, functional, integration, system, load and performance testing)
• Experience with resource planning, scope analysis, duration estimation, reporting and analysis
• Bake quality and effectiveness into the development process by assessing the root causes of issues and recommending process changes
• Experience writing and automating API tests

Skills For Quality Assurance Test Manager Resume

• Define and implement effective and efficient testing processes, documentation, tools, and testing methodologies
• Experience with SDLC Methodologies including Waterfall, Iteration, Agile in a dynamic, client facing environment
• Experience with managing the day–to–day activities of a testing team
• Professional experience with Automated and Manual Software Testing
• Previous experience leading Quality Assurance teams
• Experience with automation testing
• Overall testing / quality assurance experience

Skills For Quality Assurance Operations Manager Resume

• Experience with using Jira to track and manage bugs/defects
• 5 – 8 years experience in food manufacturing environment
• Experience managing geographically distributed and culturally diverse team
• Previous experience planning and execution of test automation
• Experience leading QA teams and policies for an apparel retailer

Skills For Audit Manager, ICG Quality Assurance Resume

• Experience as a Microbiologist or similar function in the Food Manufacturing Industry
• Experience managing a team of manual QA testers
• Some experience managing remote QA testers
• Experience working with scrum tools like Jira on agile scrum projects
• Experience with Selenium or a similar automated testing tool
• Experience testing mobile apps
• Strong aptitude in coordinating projects across multiple departments to deliver on-time measurable results

Skills For Quality Assurance Lab Manager Resume

• Knowledge and experience with common business applications and tools; such as a Salesforce.com, Learning Management Systems, Excel, and PowerPoint
• Experience managing off-shore QA teams
• Good technical knowledge/ understanding
• Deep knowledge of regulations and an understanding of ICH guidelines and the various validation guides such as PDA Technical guides, ISPE GAMP guides, etc…
• Experience in database testing with the ability to read, write, and execute SQL queries

Skills For Quality Assurance & Patient Safety Manager Resume

• Experience in a large–scale IT testing environment
• Experience with testing projects in a federal agency environment
• Validate all testing procedures
• Strong managerial and analytical ability to solve all analytical troubleshooting
• Very knowledgeable in ICP-MS, UPLC, HPLC, GC, Method development/ Method validation/Method transfer/ Writing test methods and procedures
• Advanced knowledge of CFRs, GLP, laboratory equipment validation, and laboratory equipment protocol writing
• Strong knowledge of SDLC processes and methodologies
• Prioritize across many projects and deadlines
• Experience with technical project management lifecycles

Skills For DC Quality Assurance Department Manager Resume

• Experience with change management policy and standards (E2E)
• Experience with Quality Assurance practices
• Experience in managing large QA Programs with focus on Test Management including Automation and Performance Testing
• Experience in managing testing environments and teams with large federal agencies
• Experience in interfacing with senior government test team personnel
• Experience with implementation of Shift Left testing as part of Agile/Scrum development teams

Skills For Corporate Security Fraud Quality Assurance Testing & Metrics Manager Resume

• Experience with some of the following tools would be helpful: HP ALM, JIRA, Selenium, UFT, HPE, Performance Center, Appium, DynaTrace, Gomez, SOAP, SOAP Sonar
• Proficiency in MS Word, PowerPoint, Excel and exposure/experience with EDC systems
• Strong Knowledge of current industry wide Quality & Test processes and practices, Tools and techniques
• Experience in pharmaceutical/biotechnical production
• Strong knowledge of quality systems, supply chain quality, statistical methods and strategic planning and execution
• Responsible for the Quality oversight on validation maintenance activities
• Collaboration in enhancement and harmonization of validation requirements
• Work independently to prioritize and execute multiple tasks, define problems, and resolve issues with limited supervision from senior management
• Experience in Information Technology in Financial Services

Skills For Manager Operational Quality Assurance Resume

• Providing support to the Internal Audit Quality Assurance Senior Managers to deliver the agreed Quality Assurance programme on a timely basis
• Training professionals certificate
• Program manage all aspects of testing, including User Acceptance Testing, Regression Testing, and ensure stabilization of end-to-end product
• Related fields such as Pedagogy, Marketing, Teaching &Training
• Responsible for issuing, revising and approving the quality manual

List of Typical Responsibilities For an Assurance Quality Manager Resume

Responsibilities for manager of quality assurance resume.

• Ensuring the information contained in approved validation document(s) is understandable and defendable during inspection
• Prioritize testing tasks based on goals and risks of projects and ensure testing milestones, activities and tasks are completed per project timelines
• Produce effective communication tools – briefing notes, newsletters, QA updates
• Establishing and assessing the quality standards for related project documents and assisting in the definition of department QA standards and procedures
• Verification of laboratory training as well as providing training material
• Track record of championing and achieving quality process improvements
• Participate in providing Corporate with laboratory assisstance involving product performance, both improvements and corrective measures
• Provide expertise to the sanitation team on cleaning procedures, sanitizer procedures, as well as environmental cleaning processes and procedures

Responsibilities For Quality Assurance Program Manager Resume

• Accountable for monitoring and reporting test progress and quality throughout the development process
• Have a general understanding of cloud computing services/deployment architecture
• Familiarity with waterfall and agile software development methodologies and common testing tools such as HP Quality Center
• Act as Region technical resource regarding Quality Systems and compliance
• Acts as liaison with customers and/or suppliers at the request of Sale or Purchasing to resolve quality problems for approved suppliers
• The QAM is responsible for maintaining all quality system elements such as
• Manage overall quality via metrics tracking, and more importantly implement solutions to improve support quality within the APAC Mega-region
• Review project specifications and oversee QA testing on larger projects
• Expert knowledge/understanding of the product development life cycle is required

Responsibilities For Quality Assurance Test Manager Resume

• Design, execute, and maintain test plans, test cases and test reports (including reusable test scripts)
• Develop templates, tools, metrics and best practices to verify that the CAMP system meets business and user requirements
• Solid understanding of quality assurance / software testing principles and methodologies including requirements / testing traceability, test planning, test execution, defect management and project / program-level reporting
• Excellent verbal and written communication skills. Able to translate complex technical issues into plain English, easily digestible for customers and other stakeholders
• Comfortable working in a fast-paced, customer-focused organization, undergoing change. Flexible and able to adapt to new situations as the business demands
• Influential and able to persuade peers and stakeholders (at various levels) and thereby, overcome uncertainty to change and sustain support

Responsibilities For Quality Assurance Operations Manager Resume

• Support the QA Director in the assurance provided by QA over IA’s assurance over the remediation programme within FX and wider markets businesses in ICG in relation to conduct risk
• Independently perform a variety of QA reviews across ICG
• Assist QA Director in the review of completed Risk Assessments, Quarterly Plan Refresh papers, and Quarterly Business Monitoring outputs for ICG, taking the lead and presenting results for review and discussion as part of global picture for ICG
• Lead on pro-active “hot reviews”, audit report reviews, Internal Audit location reviews (site reviews), an efficient and effective scorecard evaluation and reporting mechanisms, a continuous improvement program and other solutions to drive a best in class quality assurance function for a leading global financial services group
• Consult on and review responses proposed to Regulators by IA for ICG
• Have robust conversations with counterparts throughout the business
• Work closely with our product, design and technical teams to create automated tests for the FOXNOW, FXNOW and other network family of applications across all of our platforms
• As a Manager

Responsibilities For Audit Manager, ICG Quality Assurance Resume

• Understand and support Abbott Nutrition Commercial quality organization and issues
• Develop and manage the North America Commercial Affiliate Quality Plan
• Provide overall technical and documentation support of commercial affiliates
• Support cost effective systems necessary to assure that products that are locally manufactured and or distributed comply with Abbott Nutrition QA policies and local regulatory/cGMP requirements
• Manage projects and programs as assigned by Abbott Nutrition management
• Represent the Commercial Affiliates on Cross-Region/Divisional and/or Corporate teams

Responsibilities For Quality Assurance Lab Manager Resume

• Serve as the region liaison with guest division (ANI) on Quality System matters
• Implement and manage quality systems and training programs as necessary to support CAPA, validation, complaint registration, physician sample handling, inspection reporting and tracking, policy implementation, etc. at the commercial sites
• Manage technical or service level agreements as necessary between quality system providers or guest organizations
• Drive the Management Review process for Commercial Affiliates at the regional level
• Integrate key AQR/Abbott Nutrition initiatives (Soltraqs, SOLID) into commercial sites as appropriate, based on compliance risk and availability of resources and business processed to support
• Assure that laboratory processes and activities complies to GMP and GLP and as required by Canadian drug GMP Regulations and US FDA. Approve the disposition of products in accordance with Canadian drug GMP Regulations and US FDA
• Assure that the laboratory of Canadian 3rd party facilities comply with Estee Lauder Quality standards and Canadian drug GMP regulations
• Manages budgetary controls for the laboratory group

Responsibilities For Quality Assurance & Patient Safety Manager Resume

• Investigation of rejects, root cause analysis and corrective actions
• All complaints are investigated, improvements implemented and response made in a timely manner
• New product launches process capability and prevention of quality issues
• Management of large scale vendor contracts and vendor relationships. Management of the software life cycle development and integration management of multiple vendor partners developing requirements and delivering code into QA/Testing cycles requiring negotiation and influence
• Has supervisory responsibility in instructing, assigning, directing and checking the work of the contracted vendor staff within their Lines of Business. Provides guidance, leadership, assistance in performance evaluations and development training to the QA staff (both HIG and multi-vendor)
• Prepare quality documentation and reports by collecting, analyzing and summarizing data and trends
• Proficient knowledge in SQL, Data warehouse concepts, ETL tools (Informatica, Data stage), Reporting tools, HP ALM/JIRA, UNIX and Microsoft Office products

Responsibilities For DC Quality Assurance Department Manager Resume

• Establish Legal Technology QA Automation strategy and build Automated Testing across all legal solutions
• Extensive knowledge of test automation tools and standard load and stress testing methodologies and best practices
• Assists in the development of overall QA plans and timetables on strategic projects. Leads the QA staff in new QA methodologies and strategies
• Supervises the staff in the analysis, design and implementation of new or modified QA procedures and standards and in the development of QA metrics for assessing the quality of newly developed application software
• Analyzes root cause metrics for process improvements at the Line of Business and application level for their respective area of purview
• Facilitate regular process quality assessments for assigned programs and projects, including artifact reviews, interviews with project team members, and active project participation through status meetings. Report findings and prepare remediation plans
• Coordination and management of the resource management, financial budget management and issue and risk management across the enterprise delivery releases. Reporting and metrics development across all QA deliverables and process implementations. Stakeholder management across the CIO and CTO teams for process improvement and deliverables
• Proactively provide thought leadership to program leads such that decisions result in the best outcomes for the program
• Provides oversight to assigned Novella QA staff

Responsibilities For Corporate Security Fraud Quality Assurance Testing & Metrics Manager Resume

• Assist management in the preparation of information for quarterly Quality System Management Review Meetings, as requested
• Receives, evaluates, and approves CAPAs to be entered into the system workflow. In collaboration with the requestor, assigns appropriate CAPA owner. Monitors CAPA progress and follows up with owners to ensure timely and complete responses are received. Verifies CAPA action effectiveness
• Able to develop, improve and influence consistency to quality metrics and standards
• As a QA Best Practice professional with background in the pre carrying out Functional Testing, UI Testing, Integration Testing, System Testing, End - End Testing & Regression Testing of Web based, Client / Server Applications on Windows and Solaris / UNIX environments
• Provide leadership to the team of QA engineers
• Help to promote behavior driven development adoption and assist agile teams with creation of BDD user stories. Establish dictionary to support BDD
• Analyze manual test cases to evaluate the feasibility of automation and return on investment
• Design and implements automation framework for web and windows applications, including 3-rd party applications (JAVA J2EE, .Net, with Oracle and SQL Server databases and infrastructure components)

Responsibilities For Manager Operational Quality Assurance Resume

• Manage all vendor interactions from financing to service levels
• Maintain schedules and coordinate activities for the team
• Monitor the completion of tasks within time and cost constraints and ensures that technical and functional objectives are met
• Work with different resources across all levels of the organization
• Supporting the development and implementation of Internal Audit’s methodology and quality assurance strategy by supporting engagement with key internal stakeholders

Related to Assurance Quality Manager Resume Samples

Quality assurance manager resume sample, senior quality assurance manager resume sample, software quality assurance manager resume sample, senior testing resume sample, lead, quality control resume sample, software quality engineering resume sample, resume builder.

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Quality Assurance Manager resume examples for 2024

A quality assurance manager resume should highlight a mix of technical and soft skills. Employers want to see experience in areas like continuous improvement, product quality, and regulatory compliance. According to Keith Hassell , Executive Director of Career & Professional Development at Sacred Heart University, "Employers are increasingly looking for applied skillsets and additional certifications to set a candidate apart." This can include specialized training and certifications in areas like project management or IT. Soft skills like critical thinking, teamwork, and leadership are also crucial.

Quality Assurance Manager resume example

How to format your quality assurance manager resume:.

• Use the job title 'Quality Assurance Manager' consistently throughout your resume, matching the application
• Highlight your accomplishments in quality assurance, such as implementing new systems or improving processes, in your work experience section
• Aim to fit your resume on one page, focusing on relevant experience and achievements for the Quality Assurance Manager role

Choose from 10+ customizable quality assurance manager resume templates

Choose from a variety of easy-to-use quality assurance manager resume templates and get expert advice from Zippia’s AI resume writer along the way. Using pre-approved templates, you can rest assured that the structure and format of your quality assurance manager resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Quality Assurance Manager resume format and sections

1. add contact information to your quality assurance manager resume.

Quality Assurance Manager Resume Contact Information Example # 1

Dhruv Johnson

[email protected] | 333-111-2222 | www.linkedin.com/in/dhruv-johnson

2. Add relevant education to your quality assurance manager resume

Your resume's education section should include:

• The name of your school
• The date you graduated ( Month, Year or Year are both appropriate)
• The name of your degree

If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

• Academic awards (Dean's List, Latin honors, etc. )
• GPA (if you're a recent graduate and your GPA was 3.5+)
• Extra certifications
• Academic projects (thesis, dissertation, etc. )

Other tips to consider when writing your education section include:

• If you're a recent graduate, you might opt to place your education section above your experience section
• The more work experience you get, the shorter your education section should be
• List your education in reverse chronological order, with your most recent and high-ranking degrees first
• If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Check More About Quality Assurance Manager Education

Quality Assurance Manager Resume Relevant Education Example # 1

Bachelor's Degree In Business 2002 - 2005

Monroe College Bronxville, NY

Quality Assurance Manager Resume Relevant Education Example # 2

Bachelor's Degree In Business 2007 - 2010

DeVry University Oakbrook Terrace, IL

3. Next, create a quality assurance manager skills section on your resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

• Include 6-12 skills, in bullet point form
• List mostly hard skills ; soft skills are hard to test
• Emphasize the skills that are most important for the job

Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example of skills to include on an quality assurance manager resume

Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.

Product quality is the basic element of a business. It means to add features in a product or service in such a way that it meets the needs and wants of the customers. Enhancing the product quality also means improve the goods from any existing defects to ensure customer satisfaction.

Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.

The Food and Drug Administration (FDA) is a division of the US Department of Health and Human Services that regulates the production and sale of food, pharmaceutical products, medical equipment, and other consumer goods, as well as veterinary medicine. The FDA is now in charge of overseeing the manufacture of products like vaccines, allergy treatments, and beauty products.

GMP stands for Good Manufacturing Practice. It is a system that ensures that all products like food, beverages, and medicinal drugs that are produced comply with the quality standards. It helps in minimizing the risks and hazards that cannot be eliminated after the testing of final products.

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

A quality management system is a set of techniques that deals with the procedure, process, and duties to achieve a quality goal and purpose. This particular skill focuses on the coordination and management of the company's policy. With this system, they can determine what needs improvement and understand the level of awareness and efficiency.

Top Skills for a Quality Assurance Manager

• Continuous Improvement , 6.1%
• Product Quality , 5.4%
• Corrective Action , 4.9%
• Food Safety , 4.8%
• Other Skills , 78.8%

4. List your quality assurance manager experience

The most important part of any resume for a quality assurance manager is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of quality assurance managers" and "Managed a team of 6 quality assurance managers over a 9-month project. "

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

• Confirmed the authenticity of interaction by truncation and mutagenesis in the same system.
• Performed synthesis and characterization of optoelectronic materials such as OLED, OTFT and solar cell.
• Developed and implemented Dynabeads DNA affinity chromatography and LC/MSMS technologies to identify the novel DNA-binding transcription factors involved in growth regulations.
• Researched on problems of univalent functions, related inequalities and studied topics in mathematical physics.
• Purified recombinant HCV core protein and HPV E6 protein.
• Assisted with design and layout of new QC laboratory.
• Created QC manual delineating the steps and criteria used by analysts to assess quality in the Pell Grant processing center.
• Studied on Six sigma process to reduce defects & deviations in the factory.
• Created documentation and training guidelines for departmental procedures.
• Learned to fix machines as well as troubleshoot problems as they arose.
• Worked on Selenium WebDriver with the preferred languages Java.
• Developed SQL scripts to generate test data.
• Reported software defects in JIRA and interacted with the developers to resolve technical issues.
• Utilized PL/SQL and SQL queries to verify data conformity, stored in the server.
• Worked closely with end users for creating test data and helped in performing UAT and Pre-Prod validation.
• Inspected and audited products to meet Tyson and USDA guidelines.
• Communicated with managers, supervisors, and plant managers.
• Created non-conformances and initiated corrective action for production operations where quality control regulations and/or HACCP protocols were violated.
• Worked with USDA to avoid NRs and production halts.
• Completed laboratory education course, and help redirect current processes and procedures.

5. Highlight quality assurance manager certifications on your resume

Specific quality assurance manager certifications can be a powerful tool to show employers you've developed the appropriate skills.

If you have any of these certifications, make sure to put them on your quality assurance manager resume:

• NSF-IFSEA HACCP Manager (HACCP)
• Incident Safety Officer - Fire Suppression Certification (ISO)
• Certified Quality Auditor (CQA)
• Six Sigma Green Belt
• Certified Quality Engineer (CQE)
• Certified Welding Inspector (CWI)
• Certified Scrum Master (CSM)
• Master Quality Manager (MQM)
• Lead Auditor
• OSHA Safety Certificate

6. Finally, add an quality assurance manager resume summary or objective statement

A resume summary statement consists of 1-3 sentences at the top of your quality assurance manager resume that quickly summarizes who you are and what you have to offer. The summary statement should include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to emphasize skills and experiences that feature in the job description.

Common quality assurance manager resume skills

• Continuous Improvement
• Product Quality
• Corrective Action
• Food Safety
• Quality Standards
• Customer Service
• Project Management
• Quality Issues
• Quality Management System
• Process Improvement
• Quality Audits
• Regulatory Compliance
• Customer Complaints
• Internal Audit
• Supplier Quality
• Regulatory Agencies
• Direct Reports
• Quality Metrics
• Process Control
• Preventive Actions
• Quality Assurance Program
• Test Results
• Qa Management
• External Audits
• Training Programs
• Product Specifications
• Customer Audits
• Test Strategy
• Test Scripts

Quality Assurance Manager Jobs

Links to help optimize your quality assurance manager resume.

• How To Write A Resume
• List Of Skills For Your Resume
• How To Write A Resume Summary Statement
• Action Words For Your Resume
• How To List References On Your Resume

Quality Assurance Manager resume FAQs

What is the job description of a quality assurance manager, search for quality assurance manager jobs.

Updated June 25, 2024

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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Quality Assurance manager Resume examples

3 Quality Assurance manager resume examples found

All examples are written by certified resume experts, and free for personal use. Copy any of the Quality Assurance manager resume examples to your own resume, or use one of our free downloadable Word templates. We recommend using these Quality Assurance manager resume examples as inspiration only, while creating your own resume.

Learn more about: how to write a perfect resume

Quality Assurance manager

Managed all quality assurance activities, prepared reports, executed plans as per quality standards and policies, and was also responsible for QA staff and QMS. 

• Coordinated training program for QA team and organized seminars for quality compliance.
• Supervised all quality-related activities to ensure on-time delivery.
• Investigated and tracked all customer complaints by providing solutions.
• Participated in contractual meetings, site visits, and inspection rounds.
• Gathered information for quality audits and investigations.
• Developed quality control plans and adhered to strict compliance with quality standards.
• Supported QMS documentation at the site and in office setup.
• Collaborated with higher management to resolve contract & quality issues.

Tasked with implementing methods to inspect, evaluate, and test various manufactured products and machinery to ensure adherence to the company’s quality standards. Worked according to and within production deadlines for the on-time packing and shipping of products.

• Performed detailed inspections of manufactured products and recorded results to ensure products were up to industry and company standards.
• Eliminated manufactured products that were not up to standards and inspected machinery and raw parts to determine reasons for problems.
• Ensured full compliance with safety and environmental laws, regulations, and standards and recommended improvements when needed.
• Led product shipping team and achieved safety milestones of exceeding one year with zero workplace accidents in 2020.
• Accomplished quarterly quality assurance goals and objectives by monitoring, reviewing, and enforcing the company’s policies and procedures.

Established a reputation for reliability and efficiency in developing and implementing creative solutions through process experimentation that improve work performance, and product quality to meet the company’s bottom line goals and initiatives. Hired, trained, and mentored a staff of five Q&A specialists.

• Developed rules, procedures, tools, and techniques to move plant from prototype to volume production improving production levels and revenue by 12% in 6 months.
• Identified $2.5 million in reductions in production costs by collaborating with business and operation-wide checks-and-balances systems.
• Decreased occupational injuries by 300% by developing and instituting world-class production safety policies, programs, and practices.
• Exceeded annual financial objectives by estimating requirements, preparing budgets, and scheduling expenditures leading to a 20% increase in revenue.
• Realized $2 million in annual cost savings by orchestrating relocation strategy to transfer environmentally challenged manufacturing facility to new facility in Canada.
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Quality Assurance Manager Resume Samples

This page provides you with Quality Assurance Manager resume samples to use to create your own resume with our easy-to-use resume builder . Below you'll find our how-to section that will guide you through each section of a Quality Assurance Manager resume.

Tips for writing your resume

To land the perfect job, you need the perfect resume. In today’s crowded job market, it is more important than ever to stand out among the competition. When you write your resume, it is vital that you get everything right, from the organization of the template to the details of your work experience. To make sure your resume is flawless, here are some tips for writing the best resume possible.

Let them know where to contact you

Your resume should begin with your contact information. It is very important that potential employers, having read your resume, know how to contact you! At the top of your resume, include your name, phone number, email address, and city.

Introduce yourself

A personal summary, though optional, is a great way to introduce yourself to an employer with your resume. This section is comprised of one or two paragraphs where you can feature your notable accomplishments and highlight your most valuable skills. Your summary should give employers a brief outline of your experience and capabilities and intrigue them to keep reading.

What do you do best?

Shorter than a work history section, in a skills section you can efficiently list your core competencies in a way that is direct and easy to read. Showcase the skills and abilities that you bring to the job, focussing on those which distinguish you from the competition. The more useful and unique your skills are, the more you will stand out to an employer.

Showcase your achievements

Display your work experience in reverse-chronological order, beginning with your most recent position at the top of the section. Describe for each job your title, responsibilities, and accomplishments, with a focus on performance and results rather than duties. Use action words like ‘developed, ‘produced’, and ‘delivered’ when describing your work history to create compelling and impactful descriptions of your experience. Highlighting quantifiable information, like performance metrics and revenue, is a great way to demonstrate your abilities.

What did you learn, and where did you learn it?

Your education section should include the name of any post-secondary schools you attended, the degrees you earned, and any academic distinctions you achieved that you deem worth featuring. If they are particularly relevant, you can also include major areas of study and important projects that you participated in. Like the work experience section, your education should be displayed in reverse-chronological order.

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Looking for keywords for a specific job search for your job title here., © 2024 resume worded. all rights reserved., quality assurance manager resume keywords and skills (hard skills).

Here are the keywords and skills that appear most frequently on recent Quality Assurance Manager job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume. Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

• Quality Assurance
• Quality Management
• Quality System
• Quality Control
• Continuous Improvement
• Quality Auditing
•  Find out what your resume's missing
• Good Manufacturing Practice (GMP)
• Supplier Quality
• Lean Manufacturing
• Failure Mode and Effects Analysis (FMEA)
• Project Management
• Hazard Analysis and Critical Control Points (HACCP)
• Microsoft Access
• Corrective and Preventive Action (CAPA)
• Manufacturing
• Root Cause Analysis
• ISO Standards
• Product Development
• Engineering
• Standard Operating Procedure (SOP)
• Food Industry

Resume Skills: Quality Control

• Statistical Process Control (SPC)
• Fault Tree Analysis
• Control Charts
• Lean Six Sigma
• Compliance Management
• OHSAS 18001
• ISO/TS 16949
• Control Plan
• Six Sigma (Green Belt)
• Risk Assessment
• Process Mapping
• Statistical Process Control
• Lean Six Sigma (Black Belt)
• Value Stream Mapping
• Defect Tracking
• Test Planning
• Regression Testing
• Performance Testing
• User Acceptance Testing
• Plan-Do-Check-Act (PDCA)
• NVA Analysis
• Quality-Centered Leadership
• Process Optimization
• Regulatory Compliance
• Cause Analysis
• Troubleshooting
•  Match your resume to these skills

Resume Skills: Tools

• HP ALM (HP Quality Center)
• Quality Center
• Mantis Bug Tracker
• MS Office Suite (Word, Excel, PowerPoint)
• Microsoft Teams
• Google Suite
• SPC for Excel
• QA Symphony
• Ishikawa Diagrams
• Pareto charts
• Fishbone diagrams
• Cause & Effect Diagram
• Pareto Chart
• Total Quality Management (TQM)
• Six Sigma (Black Belt)
• SPSS Quality Control

Resume Skills: Techniques

• Risk Management
• Corrective Actions
• Performance Metrics
• Compliance Audits

Resume Skills: Software

• QMS software (Qualityze, QT9 QMS, MasterControl)
• MS Office Suite
• Enterprise Systems
• Microsoft Office Suite
• ETQ Reliance
• QMS Software
• Project Management Software (MS Project or similar)
• Quality Management System (QMS)
• LabWare LIMS
• Project Management Software
• Enterprise Resource Planning (ERP)

Resume Skills: Regulations & Standards

• Lean Six Sigma (Green Belt)
• QA methodologies
• FDA regulations

Resume Skills: Programming

• Python (Beginner)

Resume Skills: Databases

Resume skills: methodologies.

• Lean Six Sigma (Black Belt Certified)
• Agile (Scrum)

Resume Skills: Project Management

• Project Planning
• Microsoft Project

Resume Skills: Regulatory Standards

• Allergen Control
• FDA Regulations
• Automotive Industry Action Group (AIAG) Standards
• Environmental Management Systems (EMS)

Resume Skills: Reporting & Documentation

• Microsoft Excel

Resume Skills: Agile Framework

• Extreme Programming (XP)
• Feature-Driven Development (FDD)

Resume Skills: Industries

• Pharmaceutical
• Electronics
• Consumer Goods

Resume Skills: Other Technical

• Selenium WebDriver
• Windows/Linux OS

Resume Skills: Regulatory Guidelines

Resume skills: languages.

• Spanish (Fluent)

Resume Skills: Technical

• Statistical Data Analysis
• Product Testing
• Process Improvement
• Document Control

Resume Skills: Process Improvement Methodologies

Resume skills: testing techniques.

• Black Box Testing
• Grey Box Testing
• White Box Testing

Resume Skills: Compliance & Standards

Resume skills: testing technology.

• Microbiology testing
• Food chemistry testing
• Sensory Evaluation

  Where on my resume do I add these buzzwords? Add keywords directly into your resume's work experiences , education or projects. Alternatively, you can also include a Skills section where you can list your technical skills in order of your proficiency. Only include these technical skills or keywords into your resume if you actually have experience with them.

   Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Quality Assurance Manager Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Quality Assurance Manager Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences , education or skills section , like we've shown in the examples below. use the examples below as inspiration..

  Where on my resume do I add these buzzwords? Add keywords directly into your resume's work experiences , education or projects. Only include these technical skills or keywords into your resume if you actually have experience with them.

How do I add skills to a Quality Assurance Manager resume?

Go through the Quality Assurance Manager posting you're applying to, and identify hard skills the company is looking for. For example, skills like Quality Control, Quality Auditing and Good Manufacturing Practice (GMP) are possible skills. These are skills you should try to include on your resume.

Add other common skills from your industry - such as Continuous Improvement, Quality Management and Quality Assurance - into your resume if they're relevant.

Incorporate skills - like Supplier Quality, 5S and Food Industry - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

On Quality Assurance Manager resumes, you should give specific accomplishments that involve you training others, whether that's in your team or other stakeholders.

Hiring managers often want to see evidence of leadership and management on a Quality Assurance Manager resume, so try to include any examples of where you led a project or managed other people.

Try to add the exact job title, Quality Assurance Manager, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Quality Assurance Manager Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Quality Assurance Manager job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

We also found variations and further specializations to your job title. Browse through the related job titles to find additional keywords that you can include into your resume.

• Software Quality Assurance
• Agile Methodologies
• Test Automation
• Software Development Life Cycle (SDLC)
• Manual Testing
• Test Management
• Software Project Management
• Software Development
• Requirements Analysis
• Test Strategy
• HP Quality Center

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Upload your resume and we'll spot the issues in it before an actual quality assurance manager recruiter sees it. for free., quality assurance manager resume templates.

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example Senior Quality Engineer

An effective Description of the templates...

Download this resume template

Senior Quality Engineers are higher level Quality Engineers. In addition to testing products and finding defects, they often have managerial responsibilities with managing teams, guiding, and training other employees. If you already have management or training experience, make sure to make this evident on your resume. Also, prioritize your experiences where you have held similar skills or roles — this will show that you are prepared.

Tips on why this template works

   adapt to the specific quality engineer role.

Make sure that you are adapting each version of your resume to fit the specific job that you’re applying for. If you had previous jobs with different titles, try to match them as much as possible to your next position. In this resume, each previous job has some variation of the words, “Quality Engineer” in the title.

   Show leadership experiences in your previous Quality Engineering jobs

As you begin to take on senior level positions, employers will also be looking for leadership initiatives, in addition to your technical expertise. This resume uses the examples, “Managed 66 suppliers,” “Mentored 6 quality technicians,” and “Promoted within 18 months.” Make sure you are able to blend your metrics and achievements, with specific leadership examples.

Resume Example Supplier Quality Engineer

Supplier Quality Engineers work with logistics, supply chain management, and manufacturing. They ensure that all products meet company, industry, and government standards and lack any defects. To advance in this field, it’s important to show your strong technical and analytical skills through previous roles, using numbers and specific examples to quantify your proven results.

   Strong use of skills relating to Supplier Quality Engineer skills

You must have strong technical qualifications to succeed in specialized and technical fields like Quality Engineering. Look at job descriptions and see what programs and software employers will expect you to know. If it’s listed in the description, make sure to include it in your skills section or throughout your bullet points.

   Show substantial experience in Quality Engineering

When you have 10+ years of experience, you’ll want to emphasize examples of leading teams, advancing, and training others. Also, make sure to highlight with metrics how you improved your team, department, or company as a whole. For example, like this resume, “implemented continuous integration process, resulting in 200% decrease in production incidents and 3x shipping speed.”

Resume Example Quality Assurance Tester

Quality Assurance testers are the individuals and teams that run every test you can think of trying to see if a web application or software program will break. They have strong problem-solving skills, attention to detail, and excellent written communication skills. They’re the best at documentation and take the minute information and put it together in a system that the entire QA chain can understand.

   Related job experience is applied to current QA career path

Even if you choose to diversify your skill set by taking a position in a parallel career path (as this person did with the electrical project engineer role), it’s important that you highlight aspects of the role that apply to the QA job you’re seeking. If you’re applying for multiple roles in related industries, make sure you have a resume for each one with different highlighted achievements. Note how in this case we highlight achievements which are relevant to the quality assurance industry.

   Demonstrate impact with hard data in the QA field

As a QA tester, you’re going to need to demonstrate communication skills. The best way to do this is to measure the results or impact of actions you’ve taken, which this resume does by measuring the efficiency of tests when working with a team of software engineers. As a QA tester, you’re in an excellent position to measure the impact of your actions -- you are the one who tracks how many bugs are found after all!

Resume Example Manufacturing Quality Engineer

Manufacturing quality engineers are expected to have an understanding of the overall manufacturing process with a specific focus on being able to assess the quality of the final product. Efficiency is everything to manufacturing engineers, but weighing that against quality is a specific ability. Indicate your experience by emphasizing quality-related skills and techniques.

   Emphasis on quality engineering skills

As a manufacturing quality engineer, it's in your best interest to highlight your quality assurance and control work in particular. Each of your accomplishments should relate to data points such as reducing load times, reducing the number of returns, or improving processing times.

   Incorporates technical skills and techniques relating to manufacturing engineering

Along with listing your technical skills and quality control techniques in a separate skill bank, you should incorporate them into the body of your resume to lend credibility to your expertise with them. Reference using software such as CAD or IQ, OQ, and PQ validations, as examples, to impart your successful hands-on utilization of them.

Resume Example Medical Quality Assurance Inspector

A medical quality assurance inspector is someone who ensures the products being manufactured at a facility meet specific standards. When it comes to medical equipment, this is particularly important. It’s the medical quality assurance inspectors' responsibility to inspect each piece of equipment post-production, using tools given by their employer, and meticulously record their findings after each inspection. If you want to go right into a job in medical quality assurance, an educational background in science or medicine will make your resume attractive to hiring managers. Hiring managers may also want to see certifications in quality assurance. When hiring for this role, managers will be looking for someone who demonstrates an eye for detail and superb communication skills.

   Start with a lower stakes quality assurance inspector role

Most companies that produce a physical product have a quality assurance department. Medical devices are one of the most high-stakes products on the market, given that a faulty medical device can have serious consequences. Gaining a couple of years of experience in a “lower-stakes” industry allows you to learn the ropes in a less stressful environment, and shows hiring managers you have foundational experience inspecting products.

   Obtain quality assurance inspector certifications

Certifications show hiring managers you have the knowledge needed to competently inspect products and create reports. There are several certifications you can earn, such as the CQAP or CQI. You can also get a medical device quality assurance certification, which shows hiring managers you have specialized knowledge in inspecting medical devices.

Many companies use quality assurance (QA) testing to ensure the products they create meet specific standards. Quality assurance testing allows companies to avoid sending out products to customers that are faulty or low-quality. Quality assurance testers can be found in almost every industry, from clothing to software. The quality assurance tester is responsible for performing a variety of tests on each product, constantly monitoring product performance, flagging issues, and troubleshooting them. When looking for a quality assurance tester, hiring managers will want a candidate with the right mix of experience and education. Typically, ideal candidates for the role will have a bachelor's degree in a related field such as computer science or analytics. They will want a candidate with related experience, such as prior roles as a quality analyst or test engineer. Additionally, it’s important that candidates for these roles demonstrate specific skills, such as knowledge of testing methodology, problem-solving abilities, and critical thinking skills.

   Detail your experience utilizing different testing methodologies

There are lots of testing methodologies that quality assurance professionals can use. Black box, user acceptance, and agile testing are just a few. Hiring managers will like to see an applicant who has experience with as many testing methods as possible. Showcasing what testing methods you are fluent in on your resume will show hiring managers that you are a dynamic and knowledgeable candidate.

   Showcase any certifications you have in quality assurance testing

You can earn certifications specific to quality assurance testing to showcase your knowledge in a concrete way on your resume. You can earn the ISTQB tester or analytics professional certificate to strengthen your resume.

What skills do hiring managers want to see on a Quality Assurance Manager resume?

On top Quality Assurance Manager resumes, skills like Quality Assurance, Quality Management, Quality System, Quality Control, Continuous Improvement, Quality Auditing, ISO 9001 and Good Manufacturing Practice (GMP) appear most often. Depending on the exact role you're applying to, skills like Supplier Quality, Auditing, Food Industry, Six Sigma and 5S can also be effective keywords to include on your resume.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume. It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters. Start targeting your resume

Most resumes get auto-rejected because of small, simple errors. These errors are easy to miss but can be costly in your job search. If you want to make sure your resume is error-free, upload it to Score My Resume for a free resume review. You'll get a score so you know where your resume stands, as well as actionable feedback to improve it. Get a free resume review

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Find out what keywords recruiters search for. These keywords will help you beat resume screeners (i.e. the Applicant Tracking System).

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Quality Assurance Manager Resume Samples

Quality assurance managers strive to establish quality standards and procedures and also monitor constantly that the produced goods/service meet the agreed targets. While the exact job description may vary depending on the type of industry, the following are the general job tasks associated with this job post – devising procedures for inspection, reporting on quality issues , monitoring all operations, supervising and guiding inspectors, assuring reliability, reporting of malfunctions, reviewing current standards, keeping record of quality reports , making on-site inspection and reporting about the same to the external quality assurance officers.

The key skills expected by the employers include – thorough knowledge of QA methodologies and standards, excellent numerical abilities, good knowledge of MS Office, understanding of statistical methods and data analysis, outstanding communication and leadership skills. An HND or a college degree in any area is acceptable for entering into this profession; however, employers additionally prefer to see certification in Quality control on the Quality Assurance Manager Resume .

• Resume Samples
• Engineering
• Quality Assurance Manager

Quality Assurance Manager Resume

Summary : An exceptional Senior Quality Assurance Manager who has over 7 years of experience in quality control, ability to handle quality assurance and quality of system compliance with the work, excellent time management skills to meet strict deadlines. Excellent written and verbal communication skills and committed dedication to continuous improvement initiatives. To work in an established company and apply all my knowledge and experience for the growth of the organization.

Skills : Good Manufacturing Practices, Quality Assurance, Quality Control, Pharmaceutical Industry, Cosmetic Industry, Regulatory Compliance, Regulatory Compliance, Quality Audits

Description :

• Introduced procedure models with a management style based on leadership and participation.
• Achieved that the improvement projects are part of the normal activity all the staff.
• Lead the definition, introduction, and suitability of the quality management that assures the introduction of the quality policy and the achievement of quality goals.
• Watched over, from the reception of raw material, until the shipping of our materials in order our products as processes comply with the rules of reference ISO:9001 and BRC, as well as with the regulations and food law.
• Proposed, together with the person responsible for the quality of the group preventive quality procedures for the product and quality system.
• Audited the quality system and BRC in order to guarantee its correct application and continuous improvement.
• Carried out internal audits and lead the external ones with the appropriate frequency.
• Asked the manager, commercial or technical that creates the claim, the compliance of the PGC-130, indicating if it is originated by the client or internally.

Technical Support/Quality Assurance Manager Resume

Headline : Technical Support/Quality Assurance Manager with 6 years working in the Biotech and Pharmaceutical Industries. Looking to obtain a position that can utilize my technical and leadership skills. Extensive experience ensuring quality in regulated manufacturing environments for medical devices and pharmaceutical products. Well-developed skills in both Quality Assurance and Quality Control systems working with regulatory agencies such as FDA, AVISA, and MHRA. Inherent ability to interpret and explain analytical technical documents, compendia requirements, and regulatory body documents.

Skills : Livelink, Trackwise, Phoenix, Athena, MFG/Pro-, STARMLIMS, EGate- Personal Performance Assessments, Merit Increases, Bonuses Microsoft Office -Access, Excel, PowerPoint, MS Word, And Visio

• Responsible for management of the following departments: QA supplier management group, QA incoming inspection group, QA particulate analysis group, and QA engineering group-sampling plans, quality technical agreements, risk analysis, process trending manager of higher or same level management/directors staff members.
• Reviewed and ensured that quality system processes and procedures were in compliance with all required standards and corporate policies.
• Provided leadership and training on the quality management system to direct managers and staff.
• Responsible for presenting and elaborating of all departmental procedures and associated documentation during FDA, MHRA, Anvisa, Canada, China, Japan regulatory audits.
• Led regulatory inspections, including tour of the facility, when senior management was not available.
• Transferred and implemented new material, chemical, and API incoming specifications.
• Presented metrics to senior management and colleagues on a quarterly basis.
• Coordinated validation activities with suppliers and validation department on various testing equipment such as Zwick material and component testing equipment and optical gagging product, smart scope multisensory dimension measuring system.
• Management of retain and reserve sample program including annual visual inspection for all drug product.

Corporate Quality Assurance Manager Resume

Summary : Extremely versatile Corporate Quality Assurance Manager experienced in Production/Warehousing/Logistics/Quality Assurance positions. Reliable in leadership roles and can be depended upon to accomplish any task. My objective is to obtain employment with a reputable company, wherein I can secure a busy and challenging position that will allow me to continue to work with the same integrity, dependability, and enthusiasm I am accustomed to.

Skills : Microsoft Word, 65 Wpm, Microsoft Excel, Windows 98/Office 2000, Data Entry/Ten-Key, PowerPoint, Basic Math, Basic English, Business Communications

• Performing regular internal facility audits utilizing state and company required audit tools with immediate notifications of results.
• Tracking all facility policy, procedure and contractual changes against the approved audit instrument, updating it as needed, as well as tracking all periodic quality assurance reports required by CCA's corporate office.
• Monitoring facility compliance to ensure zero tolerance towards all forms of sexual abuse and sexual harassment in preventing, detecting, and responding to such conduct in accordance with pre-federal guidelines.
• Ensuring the facility continues to run consistent with policy and procedure and contract requirements.
• Monitoring, tracking and making recommendations for all TDOC and CCA policy reviews.
• Thoroughly reviewing findings and assigning responsibility for correcting deficiencies noted in audits, tracking all audit deviations and corrective action plans for timeliness to review and comment prior to sending to senior managers.
• Making recommendations to department heads for policy and procedure changes that will increase the effectiveness and efficiency of the facility.
• Educating and train management staff on audit standards and practices, also to ensure an understanding of corrective actions plans from audit outcomes are monitored, measurable, specific and long term.
• Entering the required reports (audits, monthly security inspections, ACI health care outcome measures) into the Steton software program.

Regional Food Safety And Quality Assurance Manager Resume

Summary : Regional food safety and quality assurance manager with 7 years of food safety and quality experience. Development and implementation of QA/QC and regulatory compliance programs including evaluation, revision, and training. 

Skills : Management, Microsoft Office, Quality Assurance, Training & Development, Customer Service

• Responsible for QA/QC program development and execution management and supported the development and implementation of process and quality systems with respect to food safety, GMPs, SOPs, SSOPs, and HACCP.
• Assured compliance to all regulatory requirements, including local health dept., FDA, USDA, Silliker, and customer food safety audits.
• Conducted in-house plant inspections to assure compliance to all quality programs and processes.
• Maintained compliance with SSOPs including daily sanitation of processing rooms and equipment, pre-operational sanitation check, and operational sanitation programs.
• Collaborated with operations, product development, and sales for continuous improvement in the quality and reliability of the finished product in order to meet customer expectations.
• Participated in the development, evaluation, and revision of the plant's emergency response plan.
• Managed training, disciplinary actions, and annual reviews with a focus on talent development and performance management.
• Provided training to plant quality and operations teams on relevant topics: GMPs, SOPs, SSOPs, HACCP.

Senior Software Quality Assurance Manager Resume

Summary : Senior Software Quality Assurance Manager with a strong understanding of QA fundamentals, process improvements, problem-solving, and proven ability to lead technical teams. Proven leader with exceptional organization, communication, and relationships with a passion for quality. To obtain a job where my experience with problem-solving, quality control, continuous improvement, and problem management can be used to improve quality and profitability within a company.

Skills : Oracle, DB2 UDB, Unix, Linux, Windows, Java, JavaScript, HTML, XML Other Products: SoapUI, PLSQL Developer, Jira, Confluence, Vantive, Silk, Rational ClearQuest

• Overseeing a team of 8 engineers working in an agile environment.
• Enabling team success through advocacy, facilitation, and removing roadblocks.
• Monitoring the defect tracking system, assigning, and escalating defects as necessary.
• Communicating QA metrics, test results, concerns, and project status to the engineering management team and other stakeholders in a timely manner.
• Working closely with development, product management, and technical support to ensure that the quality objectives of all projects are met within schedule constraints.
• Creating each team members short and long term goals to allow them to succeed and progress.
• Recruiting, interviewing, hiring, and mentoring/coaching the quality assurance team members to meet business objectives.
• Exercising good planning and problem-solving skills while working in a fast-paced environment.
• Leading QA engineer group lead within the team, providing mentoring and acting as an escalation point.
• Acted as a positive change agent within a group that resulted in dramatically improved quality and customer satisfaction, rebuilding the customer's trust in our product.

Junior Quality Assurance Manager Resume

Objective : An experienced Junior Quality Assurance Manager with the ability to initiate/manage cross-functional teams and multi-disciplinary projects to meet organizational goals and objectives. Analytical thinking, decision making and problem-solving/ conflict resolution and strong quality assurance experience. Excellent personal communication excellent leadership and coaching project management: influencing, leading, negotiating and delegating abilities adaptability and tolerant to stressed situations.

Skills : ALM/QC, SQL, Microsoft Office, SDLC, Team Management, Meeting Facilitation, Foreign Exchange Processing, JIRA, PMUWS, Budget Management

• Developed, administered and maintained quality assurance procedures and activities required to ensure that the company's products conform to approved data and are in compliance with all FAA, company and customer requirements.
• Oversaw quality control and inspection procedures regarding the inspection, control, identification, and handling of parts from receipt to shipment.
• Responsible for ensuring a robust quality system and adequate resources for an efficient and effective program.
• Responsible for training employees in accordance with AS9100, customer and regulatory requirements.
• Assisted in the development of quality requirements in support of new product development including quality planning, test requirements, inspection methods, NDT methods, etc.
• Worked closely with engineering to ensure that final designs are developed with appropriate quality oversight to ensure final product conformance to engineering intent and all airworthiness requirements.
• Reviewed customer contractual requirements to ensure company compliance and correct and accurate implementation.
• Managed all aspects of quality issues that require customer interface, root cause analysis, corrective action and any coordination with regulatory entities.

Regional Quality Assurance Manager Resume

Objective : A motivated and qualified Quality Assurance Manager / Lead Engineer offering extensive experience in quality assurance, logistics, mechanics, training regulations, process implementation, problem-solving, and administration. A highly experienced and educated person offering over twenty-two years of effective managerial and logistics expertise. Dedicated, dependable, disciplined, and focused. Values hard work and am very meticulous in my proficiency. An experienced manager with excellent client and project management skills.

Skills : Microsoft Suite, Calibration Tools, Experienced In Microsoft Office Familiar With Excel, AS 400, And Powerpoint. Excellent Verbal And Written Communication

• Managed overall quality systems including quality engineering, quality inspection, NDI, calibration, DSQR, audits, and corrective action system and served as chief quality customer liaison.
• Managed the company's quality resources to reduce defects and improve overall quality measurement, to guarantee elicitation and completion of work prior to shipment of the winglet.
• Directed ISO, AS9100, NADCAP, and other quality compliance certifications required by customers and/or government agencies, and leads and participates in compliance audits.
• Communicated and corresponded with customers, suppliers, employees, and management within the company regarding quality issues, problems, and complaints.
• Managed quality audit program including external and internal audits, corrective actions and follow up.
• Ensured suppliers are adhering to purchase order and quality provision requirements.
• Organized meetings with suppliers to obtain cause and corrective actions reports as applicable.
• Identified and resolved manufacturing problems that affect the quality and assisted manufacturing and quality engineering personnel with the interpretation of complex part prints and specifications.

Branch Quality Assurance Manager Resume

Headline : Self-motivated and results-oriented Production Manager / Quality Assurance Manager with a proven track record of implementing and managing quality systems. Experience with regulated and non-regulated products from design to customer delivery. Respected by colleagues from all levels and functions in the organization for technical mastery and the ability to build effective cross-functional teams that deliver actionable systemic improvement plans.

Skills : Quality System Management, CGMP, ISO 17025, ICH, Auditing, Leadership, Team Building, Investigations, CAPAs

• Leading team of QA specialists to implement and manage quality assurance and food safety systems for three plants encompassing dry blends, liquids, spray dry and capsule operations.
• Providing QA training and coaching to the organization to support compliance with FDA regulations and SQF requirements.
• Leading cross-functional teams to resolve customer complaint issues by ensuring CAPAs are systemic in nature and eliminating the root cause.
• Leading internal auditing program and associated training to drive compliance with SOPs.
• Providing coaching to personnel for understanding and resolution of observations.
• Reviewing and approving proposed CAPAs to ensure delivery of robust systemic corrections.
• Implementing an electronic complaint portal and established system reporting metrics.
• Providing coaching to cross-functional teams on the complaints system, investigation techniques, root cause analysis and development of corrective and preventive action plans.

Lab/Quality Assurance Manager Resume

Headline : As a Lab/Quality Assurance Manager, oversee the statutory and regulatory compliance and quality management system dedicated to achieving the highest level of customer satisfaction, product quality, and process reliability to meet customer requirements and continually return a positive customer experience. Achieved acceptance of quality management system (QMS) policies and procedures by Federal Regulators and DCMA. Managed QMS records control, document control, calibration, CAPA, root cause analysis and MRB processes.

Skills : Team Building, Supervision, Inspections, Risk Management, Proposals, Estimates, Design Reviews, Blueprints, Conflict Resolution, Project Records, Negotiated Costs

• Responsible for the quality management systems and QA personnel at eight Wabtec global services field locations in the U.S.
• Collected and reported the cost of poor quality metrics for analysis of scrap costs, rework costs, supplier reject costs and process improvement.
• Provided guidance and mentoring for nonconforming material and process corrective actions for root cause and preventative action planning and implementation.
• Addressed customer issued concerns for corrective and preventative actions.
• Developed and implemented a formal quality system manual that aligned and supported requirements defined by Wabtec global services corporate and by AAR M-1003.
• Implemented project management tools to assist in establishing effective communication of customer requirements to Wabtec global services personnel.
• Skills used project management skills for improving the internal communication of customer requirements.
• Developed and initiated programs and procedures to ensure product quality.

Headline : Site Quality Assurance Manager with 5 years of experience in Quality Assurance inspections that consistently exceed customer standards and specifications. Calibration and validations of equipment in functional, security, compatibility and user acceptance testing. Hardworking, flexible schedule with a willingness to work long hours, focused on meeting deadlines and exceeding expectations. Conducting testing systems and setting up in an extensive production working environment experience with clients and implementing standard quality assurance processes.

Skills : Experienced In Microsoft Office Familiar With Excel, AS 400, And Powerpoint. Excellent Verbal And Written Communication

• Discarded and rejected products, materials and equipment that did not meet specifications.
• Determined adjustment and certification methods, formulas, and measuring instruments required based on customer specification requirements are met to standards recorded inspection and test data such as weights, temperatures, grades, and quantities inspected and graded.
• Monitored production operations for compliance with specifications and promptly reported defects.
• Collected samples during production and tested randomly to determine in-process product quality.
• Presented clear, organized data in graphs, charts, tables, and written reports.
• Recorded defects and coordinated issue resolution with the development team and functional leads.
• Inspected and packaged products meticulously according to manufacturing specifications.
• Inspected outbound shipments and conducted random sampling to ensure product quality.
• Performed preliminary, in progress, hidden damage and final product inspections.

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Quality assurance manager resume sample.

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The quality assurance manager can take on a number of responsibilities and roles depending on the industry, but is ultimately responsible ensuring that the quality of a service or product is up to internal and external expectations. This can range from managing customer interactions to immersing yourself in the product development role.

Quality assurance managers in consumer fields are responsible for converting customer complaints into improved service or products. Their responsibilities may include monitoring feedback from call centers, social media interactions and emails, gauging employee performances on a measurable set of criteria, or testing the actual product or service itself. They then analyze this feedback, identify what’s missing, and provide resolutions on how to improve the consumer experience. In highly specialized or heavily-product focused field, quality assurance managers may be more intimately connected with the development, tweaking what’s actually involved in creating the product or service.

Quality assurance managers usually report to Customer Operations VPs or senior managers. It’s a highly collaborative role, and requires interactions with everyone involved in the system.

To be a successful quality assurance manager, you should be able to look at things from a systemic point of view. You should also be creative but methodical in your testing, helping identify and isolate issues as specifically as possible. You should also command authority in your communication, and be assertive in both defining the problem and your suggested resolution.

If you’re considering applying to be a quality assurance manager, your resume should show that you’re analytical, and know how to turn data into solutions. It should show that you’re creative, and that you can think out of the box when it comes problem solving. It should also demonstrate that you’re definitive in your communication and your process, bringing clarity to issues that may appear vague. If you’re in a highly specialized field, experience and expertise in your industry and the specific service or product is crucial.

Quality Assurance Resume Builder Power Words: Analytical, research, methodical, definitive, creative, conflict-resolution, results-oriented, systemic, customer service

• Attended project management meetings and conduct shift/team meetings with Supervisors
• Communicated corporate quality standards across the project
• Created automation testing plan
• Developed and delivered quality management and quality assurance training for all employees engaged in quality and performance monitoring
• Developed and oversaw an effective quality management system to continuously identify opportunities for improvement while maintaining adherence to contract driven key performance requirements
• Ensured the performance and quality of services conform to established company and regulatory standards
• Identified, documented, tracked corrective actions to closure
• Interacted with customers and suppliers on quality issues plus resolution of any problems within process and final product acceptance
• Interacted with the cross-functional teams
• Maintained updated knowledge of the project program and requirements to ensure contract compliance
• Managed implementation and compliance of Quality Management program, including record keeping and training of department-level Quality representatives
• Managed internal and external clients' expectations related to quality management
• Monitored and responded to inquiries and provide support for monthly server maintenance activities
• Performed Quality Assurance (QA) activities
• Performed and coached others in data analysis and perform root cause analysis
• Produced the quality assurance and performance reports as required by contract and project operations
• Provided feedback on requirements and functional specifications
• Provided input, guidance and coaching to site leadership team to insure continuous improvement
• Scheduled and coordinated all the quality and performance monitoring activities of QA staff across the project
• Scheduled, coordinated and reported on both internal and external audit functions of the quality management system
• Supported managers by providing detailed weekly and monthly QA trend reports

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13 Quality Assurance Resume Examples for 2024

In this article, we share strong examples and advice for quality assurance resumes. We focus on what hiring managers like me look for. We cover key skills, the right way to list experience, and how to show your ability to ensure products meet standards. This guide is straightforward—made for job seekers aiming to present their qualifications clearly.

• 01 Sep 2024 - 1 new section (Show leadership growth) added
• 05 Aug 2024 - 1 new resume template (Senior Quality Assurance Lead - Telecommunications) added
• 08 Jul 2024 - 1 new section (Get a score for your resume) added

  Next update scheduled for 09 Sep 2024

Here's a quick look at the top quality assurance resumes we've reviewed.

Numbers Show Your Impact : Strong resumes in quality assurance highlight results with metrics like defect reduction rates , test coverage percentage , code deployment frequency , and customer issue resolution time .

Match Skills With The Job Description : Include skills from the job description that match yours. Key abilities are test automation , scripting , regression testing , compliance auditing , and performance benchmarking .

Be Specific In Tools And Technologies : Specify tools you are skilled in using. Phrases like proficient in Selenium , experience with JIRA , and agile testing environments show clarity and expertise.

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Quality Assurance Resume Sample

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Get a score for your resume

Want to know how your quality assurance resume measures up? Our resume scoring tool gives you instant feedback on your resume's strengths and areas for improvement. It evaluates key criteria that recruiters in the QA field look for, such as relevant skills, experience, and formatting.

Upload your resume now for a free, unbiased assessment. You'll receive a clear score and actionable tips to enhance your chances of landing interviews in the quality assurance sector.

Where to place education

When you're adding your education to your resume for quality assurance roles, think about your current status. If you're new to the job market or have recently finished a relevant education like a degree in engineering or a certificate in quality management, put this section at the top of your resume. It shows employers your latest achievements. But if you have been working in the field for some time, list your experience first to show your practical knowledge.

Quality Control Analyst Resume Sample

Emphasize technical tools.

You should show your skills with specific tools used in quality assurance. Mention software like Selenium or JIRA that you're skilled in, as this technical know-how is often required. Place this information in a skills section or weave it into your work history. This can set you apart from others as someone who is ready to jump into the work with little training needed.

Quality Assurance Specialist with Software specialization Resume Sample

Ideal resume length.

For a role in quality assurance, it's good to keep your resume concise. If you have less than 10 years of experience in the field, aim for a one-page document. Make sure the most relevant skills and accomplishments are easy to find. Highlight your knowledge in product testing and familiarity with quality standards.

For those who are more experienced, a two-page resume can be useful. Use the extra space to detail your in-depth expertise and any major projects or improvements you've led. Show your ability to manage complex quality systems and reduce defects. Always remember, clarity is key, so keep your sentences brief and to the point.

Quality Assurance Transition from software developer Resume Sample

Highlight relevant certifications.

In quality assurance, certification can be as important as experience. On your resume, make sure to include any relevant certifications such as ISO 9001 or Six Sigma. These show you know how to work with industry standards and have a commitment to quality. List them under a dedicated section or alongside your education to ensure they're easy for hiring managers to find.

International Quality Assurance Consultant Resume Sample

Understanding resume screeners.

When you apply for a quality assurance job, know that your resume might be read by a computer first. This is an Applicant Tracking System (ATS). It helps hiring managers by sorting resumes.

Make your resume ATS-friendly with these steps:

• Use standard headings like 'work experience' and 'education.'
• Include keywords from the job description. For quality assurance, words like 'test cases,' 'bug tracking,' and 'compliance' are important.

Keep your resume clear and easy to read. This helps both the ATS and the hiring manager see your good fit for the job.

Quality Assurance with Software Specialization Resume Sample

Make your resume job-specific.

To make sure your resume stands out, you must tailor it to show you're a good fit for quality assurance. Use examples from your work that match what the job asks for. Show you know the tools and tasks in this field. It makes it easier for hiring managers to see you're right for the job.

• Include test automation tools you have experience with, like Selenium or QTP.
• If you've led a team, say how many people were in it. Use terms like led a quality assurance team of 10 .
• Show how you have used skills from other jobs in quality assurance. For example, if you used attention to detail in a past job, mention how this helped in finding bugs before software release .

Senior Quality Assurance Engineer - Medical Devices Resume Sample

List achievements, not tasks.

When you update your quality assurance resume, show what you have done, not just what you were supposed to do. You want to catch a hiring manager's eye with your real impact on past projects, not just a list of duties.

Remember, good resumes make it easy for employers to see why you're a strong match. Here's how you can transform a responsibility into an accomplishment:

• Before: 'Responsible for conducting software testing cycles.' After: 'Improved software reliability by 20% through thorough testing cycles and detailed reporting.'
• Before: 'Managed product quality assurance processes.' After: 'Spearheaded a QA initiative that reduced production errors by 30%, ensuring higher product quality and customer satisfaction.'

Lead Quality Assurance Auditor - Food Safety Resume Sample

Use dynamic verbs for qa roles.

When you're applying for roles in quality assurance, choosing the right action verbs can make your resume stand out. You should pick words that convey your ability to maintain standards and improve processes. Think about the tasks you do every day and select verbs that show your impact on product quality.

Using strong verbs will help hiring managers see your active role in quality control. It's important to show how you lead efforts to enhance products and ensure they meet necessary requirements. Below are some verbs that are especially good for this type of work.

• To demonstrate your ability to identify and address defects, use verbs like spot , examine , detect , inspect , and diagnose .
• When showing how you improve processes, include streamline , enhance , refine , optimize , and upgrade .
• For illustrating your skills in documenting and reporting, verbs like record , document , report , log , and track are effective.
• Use collaborate , coordinate , integrate , liaise , and partner to show your teamwork and cross-departmental work.
• To express your role in ensuring compliance, choose enforce , validate , certify , audit , and monitor .

Want inspiration for other action verbs you can use? Check out synonyms to commonly used action verbs like Clean , Analyze , Maintained , Create , Oversee .

Quality Assurance Manager - Aerospace Industry Resume Sample

Key skills for quality assurance.

When you build your resume for a quality assurance role, it's important to focus on skills that show you can ensure products meet standards. Here are skills you should consider:

• Test planning
• Test cases development
• Test automation
• Defect tracking
• Performance testing
• Risk management
• Regulatory compliance
• Scripting knowledge
• Version control systems

You don't need to list every skill, just the ones that match the job you want. If you are good at automating tests, make sure to include test automation and related tools like Selenium or QTP . For managing and tracking defects, highlight your proficiency in tools like JIRA or Bugzilla .

Include these skills in a dedicated section for easy reading. This helps with the Applicant Tracking System (ATS) that many companies use to screen resumes. Think about what a quality assurance job asks for and show how your skills match. Do this, and you will make it easy for hiring managers to see your value.

Quality Assurance Coordinator - Pharmaceutical Industry Resume Sample

Show leadership growth.

When you're aiming to impress with your quality assurance experience, showing growth into leadership roles can make a strong impact. You should make it clear how you've climbed the ladder or taken on more responsibilities over time.

• Started as a QA tester and progressed to team lead in two years, overseeing a group of five.
• Implemented a new reporting system that improved defect tracking efficiency by 30%, demonstrating initiative and leadership.

Think through your work history for moments when you stepped up to guide others or manage a project. Even if you haven’t had a formal title change, you can still show leadership. Describe times when you led a team, trained new staff, or took charge of a quality improvement initiative. Use simple, clear examples that show you have experience leading and improving processes.

• Trained over 10 new hires in quality assurance protocols, ensuring consistent standards across the team.
• Chaired a cross-departmental quality task force that cut down error rates by 15%.

Junior Quality Assurance Analyst - Automotive Industry Resume Sample

Quantify your impact.

As a hiring manager, I encourage you to show your value by quantifying your impact. Numbers speak louder than words and can greatly strengthen your resume. Below are ways you can measure your contributions:

• Include the percentage of defect reduction you helped achieve. For instance, if you helped reduce software defects, mention the percent decrease .
• Share how you improved efficiency, such as by reducing testing time or increasing test coverage by a certain percentage .
• Highlight any cost savings you helped realize through more efficient quality assurance processes.
• Mention the number of test cases you have managed or created.
• Describe the impact on customer satisfaction, for instance, by noting a reduction in customer complaints or an increase in customer satisfaction scores .
• State how you contributed to a decrease in product return rates or an increase in release stability .
• Detail any process improvements you initiated that led to time savings for the team.
• If you led a team or project, specify the size of the team and the scope of the project .

Think through your past roles and projects. Even if you're unsure about exact numbers, use your knowledge and available data to estimate these metrics. This approach shows you understand the importance of results and can communicate your role in achieving them.

Senior Quality Assurance Lead - Telecommunications Resume Sample

Highlighting leadership growth.

When you apply for roles in quality assurance, showing your growth into leadership roles can set you apart. Think about your career path and identify any steps up you've taken.

• Include titles like 'Senior' or 'Lead' to show progression. For example, 'Promoted to senior QA analyst after leading a successful project rollout.'
• List instances where you've trained or managed teams, even if it was not an official manager role. You might write, 'Trained 5 new hires in quality assurance protocols, improving team performance by 20%.'

Remember to focus on clear, concise examples that show how you've taken on more responsibilities over time. This will help employers see your potential for leadership in their company.

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Quality Assurance Manager CV Sample

Home » CV Samples » Quality Assurance Manager CV Sample

Are you a Quality Assurance Manager by profession and looking for a career change? We have good news for you! use our job-winning professional Quality Assurance Manager CV sample template. You don’t have to start writing from scratch. Just click “Edit CV” and modify it with your details. Update the template fonts and colors to have the best chance of landing your dream job. Find more  CV samples .

Richard Tim

Quality assurance manager.

Proven Quality Manager with 20 years of experience in manufacturing.    Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.  Consistently saved costs while increasing profits.   Strengths in process improvements and root cause analysis backed by a Bachelors Degree in Mechanical Engineering, Masters Degree in Business Administration, and Six Sigma Black Belt certification.

• Six Sigma Black Belt Certification
• Microsoft Office
• Minitab software
• Visio software
• Internal Auditor
• Statistical Analysis
• Regulatory Compliance
• Root Cause/Corrective Action
• Communication
• Process Improvement
• Decision Analysis
• Training/Mentoring

Work Experience

Quality manager.

Key Objectives:

• Compliance management
• Drive improvements in KPI’s,
• Manage the Quality departments and optimize the resources in each plant.
• Formalize goals and objectives for both Quality departments.
• Mentor and improve quality resource knowledge and skillsets.
• Responsible for onboard QMS and Quality training for all new hires.

Accomplishments:

• Successfully led both plants through API and ISO recertifications
• Changed the mindset of the Quality team from a reactive stance to proactive
• Restructured the roles of the Quality team in order to improve efficiency while our department was understaffed.
• Trained and mentored Quality and Production personnel to lead successful project teams
• Implemented internal procedural audits
• Led successful project teams for reducing internal reject rates and cost reduction by using regrind material in the manufacture of the rod guides (Cost savings of over $160k annually)
• Managed and directed the quality team including Quality Technicians, Auditors, and Line Checkers on 3 shifts
• Responsible for all customer interactions in terms of complaints, audits, SCARs, RMA’s, process validations and first articles
• Coached, mentored, and led all members of the Quality team
• Analyzed data related to complaints, scrap, non-conformances, and KPI’s to establish projects and improvement plans

Accomplishments

• Improved on time deliveries by 12% thru changes to the final audit process which involved a priority rack and a streamlined part flow
• Successfully led two validation studies from concept to completion which resulted in new business from a top tier Medical Device company
• Implemented process changes which streamlined the Line Checkers data entry tasks, saving 2 hours per day as well as eliminated data entry errors
• Trained and mentored Quality Technician to lead internal compliance audits and methodologies on completing a successful project from conception to implementation

Principal Quality Engineer

• Manage and direct the quality team including Engineers, Quality Technicians, and Quality Inspectors
• Use statistical analysis techniques to remove several redundant quality inspections resulting in less scrap, higher productivity and improved service levels
• Reorganized the Quality Department to better align with business functions
• Shifted the mindset of all Quality team members from a “Quality Control” to a “Quality Assurance” mentality, which changed the focus from reactive to proactive techniques
• Consistently exceed KPI goals year after year
• Key player in bringing new business into the Mannford facility including Accelerodesis and ClipVac production lines
• Led and facilitated multiple successful kaizen events including set up reduction (SMED), improvement to training program, and variation reduction projects

Division Quality Manager

• Responsible for quality metrics of 10 manufacturing plants in the US
• Worked closely with Sales, Upper Management, plant management teams, and customers to improve quality and production key process indicators
• Liaison for all strategic customers
• Automated the TPC procedure across the division to error proof the number one customer complaint.  Automation has reduced TPC related complaints by 91% in 2013
• Reduced complaint response time from 102 days to less than 4 days
• Standardized complaint procedures across division
• Improved DPPM for top account from 9319 to 3524 in 6 months
• Reduced number of complaints by 55%
• Took over Production Manager responsibilities when the Production Manager was transferred to another plant, in addition to Quality Manager and AIB Coordinator roles
• During the two years that I managed the production and quality of  the plant, Jacksonville was the #1 plant in the Division every month on all quality KPI’s and in the top 3 plants for all production KPI’s month after month
• Led the Jacksonville Plant to achieve and maintain AIB certification
• Worked with all division CI Managers to standardize processes and procedures across all plants
• Responsible for implementation of all new SKU’s across the division
• Created spreadsheets, databases, decision analysis tools to be used across the division for new SKU’s or changes to existing SKU’s
• Led a team consisting of management positions in Louisville, Jacksonville, Chicago, and Salt Lake City facilities to ensure a seamless transition of new business
• Acted as liaison between Graphic Packaging and our strategic customers, which included customer visits, quarterly quality reviews with plants and customers, and defining and implementing permanent corrective actions to all quality complaints and issues
• Responsible for continuous improvement projects for all division plants (Three month project in Kansas City plant realized over $80,000 annual cost out)
• 1 of 5 members of the division traveling team, responsible for leading and facilitating Lean principals across the division.  This team accumulated savings for the Salt Lake City plant of over $640,000 annually during its 3 month Lean initiative
• Trained candidates from all plants on “Focused Improvement” methodologies
• Successfully accomplished over 50% reduction in set up time on three machines in Jacksonville facility ($116,000 annual savings)

Sr. Quality Engineer

• Responsible for overseeing the quality and operations of four departments.
• Worked with Business Unit Leader and Manufacturing Engineer to manage all aspects of business unit
• Trained and mentored team of Greenbelts
• Key player in implementing CAPPs (computer aided process planning)
• Performed Six Sigma project which reduced nonconforming crankshafts from 10 per day to less than 3 per month. (This project realized an annual cost reduction due to rework and scrap of over $300,000)

  Key Objectives:

• Supervised Quality Engineers and Techs and Gage Crib personnel
• Responsible for all manufacturing processes, tooling, cnc programs, etc. for two machining departments, a plating department, and an assembly area
• Led several cost reduction teams utilizing Six Sigma, 8D, and other process improvement tools
• Led internal ISO audit teams
• One of only six people in the plant to be selected for Six Sigma training, one of only three who achieved Black Belt certification
• Achieved Certified Quality Engineer through American Society of Quality
• Promoted to Sr. Quality Engineer in 2003
• Average annual savings of $210,000 from 1997 to 2004
• Designed fixturing and tooling using both AutoCAD and Pro/Engineer software
• Conceptualized, designed, and implemented a gaging system that resulted in over $140,000 in cost savings through quality improvements (reduction of scrap and rework)
• Designed tooling and created processes that allowed parts to be transferred from a machine with an 8 hour set up, and 8 minute per part cycle time to a machine with a 30 minute set up and 1 minute cycle time.   Resulted in $145,000 annual savings

Bachelors Degree Mechanical Engineering

Masters degree business administration, career expert tips:.

• Always make sure you choose the perfect resume format to suit your professional experience.
• Ensure that you know how to write a resume in a way that highlights your competencies.
• Check the expert curated popular good CV and resume examples

What Should Be Included In A Quality Assurance Manager Resume?

As a Quality Assurance Manager, it is essential to have a well-crafted resume that highlights your experience and skills. Your resume should showcase your ability to ensure quality in the products and services your company provides. It should also demonstrate how you can implement and maintain quality standards for the company.

When writing your Quality Assurance Manager resume, you should include your experience with quality assurance processes, tools, and systems. This should include any experience you have implementing and monitoring quality assurance protocols and standards. Additionally, you should include any experience you have in problem solving and root cause analysis.

You should also include any certifications you have that relate to quality assurance and management. A Quality Assurance Manager should be knowledgeable in quality assurance tools and software. You should demonstrate your knowledge and expertise with quality assurance in this area.

Additionally, any knowledge you have in regulatory requirements, such as ISO standards, should be included in your resume. This should include any certifications or training you have received that demonstrate your knowledge in this area.

Overall, your Quality Assurance Manager resume should demonstrate your knowledge and experience with quality assurance processes and standards. You should include any experience you have in implementing and monitoring these standards. Additionally, you should include certifications or training relevant to the position. Finally, you should showcase your knowledge in quality assurance tools and software.

What Skills Should I Put On My Resume For Quality Assurance Manager?

A Quality Assurance Manager is an important role in any organization. Quality Assurance Managers ensure that products, processes, and services meet the established standards of quality. It is important for any Quality Assurance Manager to be up to date on the latest quality assurance procedures and techniques. When writing a resume for a Quality Assurance Manager role, it is important to highlight the skills and knowledge that you have that would be applicable in this role.

One of the most important skills to include in your Quality Assurance Manager resume is problem-solving. Quality Assurance Managers are responsible for finding and solving problems related to quality assurance. This requires the ability to analyze data, identify problems, develop solutions, and monitor progress. It is also important to highlight any experience you have working with quality assurance tools and techniques.

Another important skill to emphasize in your Quality Assurance Manager resume is communication. Quality Assurance Managers need to be able to communicate effectively with team members, stakeholders, and customers. This includes being able to communicate complex ideas clearly, in addition to providing feedback and managing expectations.

Finally, it is important to highlight any experience you have with project management. Quality Assurance Managers must be able to lead teams, manage deadlines, and coordinate resources. This requires being able to develop effective plans and strategies and monitor progress. It is also important to be able to analyze data and suggest solutions.

By highlighting the right skills and experiences in your Quality Assurance Manager resume, you can make sure that your resume stands out from the competition. Be sure to emphasize the skills and knowledge that are most important for this role, such as problem-solving, communication, and project management.

What Is The Job Description Of The Quality Assurance Manager?

The Quality Assurance Manager is responsible for ensuring that all products, services, and processes meet the quality standards of the company. Quality Assurance Managers must have the ability to identify, analyze, and solve quality problems, as well as create and implement quality assurance plans. They should also be familiar with industry regulations and requirements for quality assurance.

Quality Assurance Managers typically have a bachelor’s degree in a related field and extensive prior experience in quality assurance. They must be highly organized, detail-oriented, and have strong analytical and problem-solving skills. They must also have excellent communication and interpersonal skills in order to work with a variety of people in different departments.

In addition to managing the Quality Assurance process, Quality Assurance Managers are responsible for developing and implementing quality assurance plans and testing protocols, monitoring and measuring performance against quality standards, and creating and analyzing reports to identify trends and areas of improvement. They must also be able to provide training to other employees on quality assurance principles and processes.

Quality Assurance Managers must be able to identify, analyze, and solve quality problems, as well as create and implement quality assurance plans. They must also be familiar with industry regulations and requirements for quality assurance and be able to provide training to other employees on quality assurance principles and processes. Good Quality Assurance Managers must be highly organized and detail-oriented, with strong analytical and problem-solving skills. They must also possess excellent communication and interpersonal skills in order to work with a variety of people in different departments.

What Is A Good Objective For A Quality Assurance Manager Resume?

When it comes to writing an effective objective for a Quality Assurance Manager resume, it is essential to make sure that you are conveying the right message. The objective should highlight your strengths and the qualities that make you an ideal candidate for the job. It should also be tailored specifically to the job that you are applying for and should not look generic or like a copy and paste job.

The objective should focus on your experience in quality assurance, as well as your ability to manage teams and lead projects. It should also highlight the technical and communication skills that you have developed over time. An effective Quality Assurance Manager resume objective should also emphasize your commitment to excellence and your ability to adhere to quality standards and regulations.

Other qualities that should be mentioned in a Quality Assurance Manager resume objective include the ability to troubleshoot and detect problems, analyze data, and resolve customer complaints. Additionally, it is also important to mention your ability to work in a fast-paced environment, handle multiple tasks, and keep up with deadlines.

Including an effective objective in your Quality Assurance Manager resume can be a great way to set yourself apart from other candidates and showcase the experience and skills that make you the ideal candidate for the job.

What Are The Career Prospects In The Quality Assurance Manager?

As a Quality Assurance Manager, your career prospects are excellent. This job is a great fit for professionals who have strong analytical and problem-solving skills. Quality Assurance Managers ensure that products and services meet the quality standards set by their companies. They may work in a variety of industries, including manufacturing, healthcare, and IT.

Quality Assurance Managers have the critical role of evaluating and improving the quality of products and services. They must be able to identify problems, analyze data, and make recommendations to improve product and service quality. Quality Assurance Managers must also be able to develop and execute test plans, monitor product and service performance, and report on the results of testing.

Further, Quality Assurance Managers must be able to stay up to date on industry best practices and regulations. They must be able to work collaboratively with teams in different departments, such as engineering, sales, and operations. Quality Assurance Managers must also have strong communication and leadership skills, as they may be tasked with leading and motivating teams.

The job outlook for Quality Assurance Managers is expected to remain strong. Those in this role can expect to experience job security, competitive salaries, and opportunities for career growth. With the right qualifications and experience, Quality Assurance Managers may move up to higher-level roles, such as Quality Assurance Director and Chief Quality Officer.

Key Takeaways for an Quality Assurance Manager resume

A Quality Assurance Manager resume should be well-structured and clearly written, making sure to include applicable skills and experience that is relevant to the position. It’s important to showcase the knowledge and experience you have in the field, as well as any additional skills that you possess that would make you an ideal candidate for the role.

Quality Assurance Managers are responsible for overseeing the quality assurance of products, services, and processes. They are in charge of ensuring that products and services meet the desired standards of the organization, while also making sure that they adhere to the industry and legal regulations. Quality Assurance Managers typically oversee a team of quality assurance analysts, and they

When writing a Quality Assurance Manager resume, one of the most crucial aspects is to focus on the key takeaways. This means making sure to highlight the skills and experience that demonstrate your expertise in the field. Additionally, you should include any achievements, awards or certifications that will help you stand out from other candidates. You should also focus on developing and creating goals that you can clearly communicate in the resume.

Finally, when creating a Quality Assurance Manager resume, it’s important to customize it to the position you are applying for and showcase the relevant skills and experience you have. Make sure to take the time to tailor your resume to the company’s needs and mission statement. Doing this will ensure that you present yourself as the ideal candidate for the position.

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