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Presentation on theme: "Principles of Effective Communication"— Presentation transcript:

Effective Communication: Seven Cs

Communication Ms. Morris.

14/02/ Presentation on Effective Communication Skills.

Chapter 8 communication skills Section 8.1 Defining Communication

© Copyright 2011 by the National Restaurant Association Educational Foundation (NRAEF) and published by Pearson Education, Inc. All rights reserved. Chapter.

COMMUNICATION AND CONSUMER BEHAVIOUR

Lec-1 : Principles of Effective Communication Tea Break Lec-2: Understanding different communication styles Lec-3: Presentation Skills.

Verbal And Non-Verbal Communication

Chapter 7 | ProStart Year 1

The Basics of Effective Interpersonal Communication.

Soft Skills for a Digital Workplace: Verbal Communication Unit A: Understanding the Basics of Verbal Communication.

Chapter 12 Communicating Effectively

Communication Skills.

Effective communication  Occurs when the intended meanings of the sender and the perceived meaning of the receiver are the same. Efficient communication.

Ms. Suha Jawabreh Lecture # 6

Defining Communication

Intro to Health Science Chapter 4 Section 3.3

The Communication Process Introduction to basic concepts.

7 C’s of Communication Lec03

Definition of Non-Verbal Communication. Importance of Non-Verbal Communication. Three Principles of Non-Verbal Communication. REVIEW.

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Basics of Communication in Business

Basics of communication in business presentation, free google slides theme and powerpoint template.

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PRINCIPLES OF COMMUNICATION - PowerPoint PPT Presentation

PRINCIPLES OF COMMUNICATION

Principles of communication basics of communication amplitude modulation created by c. mani, principal, k v no.1, afs, jalahalli west, bangalore – powerpoint ppt presentation.

• BASICS OF COMMUNICATION
• AMPLITUDE MODULATION
• 1. Radio Broadcast
• 2. Television Broadcast
• 3. Telephony
• 4. Telegraphy
• Fax (Facsimile Telegraphy)
• Teleprinting
• Telemetering
• Mobile Phones
• Cable communication
• Ground wave communication
• Sky wave communication
• Satellite communication
• Optic fibre communication
• Types of Modulation
• Amplitude Modulation
• Frequency Modulation
• Pulse Modulation
• Phase Modulation
• The Amplitude Modulated wave is the summation of three sinusoidal waves with the frequencies ?c, ?c-?m and ?c?m namely Original frequency, Lower Side Band frequency and Upper Side Band frequency respectively.
• The Bandwidth required for AM, BW 2 ?m
• 3. The amplitude Ec of the unmodulated carrier wave is made proportional to the instantaneous voltage (e m Em sin ?mt) of the modulating wave.
• 1. AM is an easier method of transmitting and receiving speech signals.
• It requires simple and inexpensive receivers.
• It is a fairly efficient system of modulation.
• AM is more likely to suffer from noise.
• Appreciable energy is contained by three components of AM wave. Sufficient energy can be saved by suppressing carrier wave and one of the side bands. This process makes the equipment complex.
• 3. Cost of such transmitters and receivers becomes practically more.

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How to Make a “Good” Presentation “Great”

• Guy Kawasaki

Remember: Less is more.

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• Fonts: Sans Serif fonts such as Helvetica or Arial are preferred for their clean lines, which make them easy to digest at various sizes and distances. Limit the number of font styles to two: one for headings and another for body text, to avoid visual confusion or distractions.
• Colors: Colors can evoke emotions and highlight critical points, but their overuse can lead to a cluttered and confusing presentation. A limited palette of two to three main colors, complemented by a simple background, can help you draw attention to key elements without overwhelming the audience.
• Pictures: Pictures can communicate complex ideas quickly and memorably but choosing the right images is key. Images or pictures should be big (perhaps 20-25% of the page), bold, and have a clear purpose that complements the slide’s text.
• Layout: Don’t overcrowd your slides with too much information. When in doubt, adhere to the principle of simplicity, and aim for a clean and uncluttered layout with plenty of white space around text and images. Think phrases and bullets, not sentences.

As an intern or early career professional, chances are that you’ll be tasked with making or giving a presentation in the near future. Whether you’re pitching an idea, reporting market research, or sharing something else, a great presentation can give you a competitive advantage, and be a powerful tool when aiming to persuade, educate, or inspire others.

• Guy Kawasaki is the chief evangelist at Canva and was the former chief evangelist at Apple. Guy is the author of 16 books including Think Remarkable : 9 Paths to Transform Your Life and Make a Difference.

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Principles of Communication

Nov 16, 2019

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Principles of Communication. Chapter 5: Listening. SCOPE. After Chapter 5, you will be able to: Describe Listening Practices and Strategies Understand the Importance of Listening Techniques Apply Various Uses of Effective Listening in Hospitality Chapter 5 Case Study Instructor Review

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Principles of Communication Chapter 5: Listening

SCOPE After Chapter 5, you will be able to: Describe Listening Practices and Strategies Understand the Importance of Listening Techniques Apply Various Uses of Effective Listening in Hospitality Chapter 5 Case Study Instructor Review Student Q&A

“the difference between the sense of hearing and the skill of listening is attention.” Seth S. Horowitz (2012), Brown University, USA

5.3 Theory of Communication and Listening Interpersonal Effectiveness = receiver interprets and understands a message how the sender intended it. There are Three Basic Listening Modes Competitive / Combative Passive / Attentive Active / Reflective

Competitive or Combative Listening • we are more interested in promoting our own point of view • we listen for openings to take the floor • we listen for flaws or weak points we can attack • we need to win

Passive or Attentive Listening • we are genuinely interested in hearing their point of view • we are attentive and passively listen • we assume that we heard and understand correctly

Active or Reflective Listening • we have true interest in conversation AND meaning • we want to know what the other person is thinking, feeling, wanting or what the message means • we are active in checking our understanding

Active Listening

White man crazy! Carl Jung (psychiatrist) Indians of the Hopi Tribe

5.4 Levels of Communication Interaction of communication is the variance in people’s communication skills and in how clearly they express themselves. This can make communication difficult because of different needs, wants and purposes.

5.4 Levels of Communication The four different interactions of communication types… Clichés… anything that has become trite or commonplace through overuse. Ex: sadder but wiser, or strong as an ox Facts… something that actually exists; reality; truth. Ex: Your fears have no basis in fact Thoughts and beliefs… an opinion or conviction. Ex: a belief that the earth is flat Feelings and emotions… the feelings of joy, sorrow, fear, hate, love, etc. Ex: the powerful emotion of a great symphony The benefits of active listeningwill be known immediately and the communication can be clarified before any further misunderstanding occurs.

5.5 Ten Keys to Effective Listening These keys are a positive guideline to better listening… 1. Find areas of interest.6. Work at listening. 2. Don’t shoot the messenger!7. Resist distractions. 3. Hold your fire! 8. Exercise your mind. 4. Listen for ideas.9. Keep your mind open. 5. Be flexible.10. Accept that thoughts are faster than speech.

5.6 Effective Communication Skills Effective communication skills provide information in a meaningful way that serves as a basis for decisions which can have a profound influence on a person’s entire life. Take note of the skills listed on page 64 to prepare yourself for better listening practices in your communication.

5.7 Active Listening Active listening is attending to the feelings or ideas being expressed by the speaker. Two components of active listening are: Empathy = Understanding someone’s perspective. Sympathy = Sharing someone’s feelings.

5.8 Code of Ethics / Code of Conduct A Code of Ethics are one’s own personal or national culture standards, whether on a conscious level or not, and determine the values of what is or is not appropriate beliefs and standards in society. This essentially uses the following personality traits that are either inherit or learned… 1. Honesty and integrity3. Responsibility 2. Respect and fairness4. Pursuit of excellence

5.8 Code of Ethics / Code of Conduct A Code of Conduct is like a Code of Ethics in that is sets the personal or national culture standards a society operates by, but more so with the actions and behavior that society deems appropriate. Ask yourself…

BREAK! Now, take a 30-minute break and then return to the class to work on your Comprehension Quiz. Enjoy! Take a break!

Comprehension Quiz You will now be given your Comprehension Quiz Use the book and the notes you’ve taken to answer the questions as best as possible. This quiz contributes 10 percent of your total mark. You have 120 minutes to complete the quiz.

HOMEWORK! Go to the copy shop next to the canteen and get a copy of Unit 6: Non-Verbal Communication I and complete sections 1.1 Key Vocabulary and Chapter 1 Review: Case Study. Don’t forget to study for Comprehension Quiz I and the mid-term exam! - Vocabulary - Case Studies - Comprehension Handouts - Lecture Notes

Case Study Review Take 15-minutes to compare your case study summaries with a partner and create a revised idea to present.

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