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HCI Group and Individual Assignment

Human computer interaction (ct026-3-2-hci), asia pacific university of technology and innovation, recommended for you, students also viewed.

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Group 17 members name, karen kanini nzioki tp, jalna emmanuella mary, dayna helena vozza tp, lee jiale tp, group assignment, human computer interface, ct026-3-2-hci, petrosains: the discovery centre, intake code:apu2f2008mkt(dm), lecturer: rizawati binti rohizan, table of content.

GROUP COMPONENT........................................................................ 5OBJECTIVES..................................................................... STATEMENT 7PROPOSED SOLUTION............................................. COMPONENT 91.0..................................................................................... 1: User profiling and Task Analysis 91............................................................................................................................................. ...... Introduction 91.2.............................................................................................. identification and Analysis 91.3.................................................................................................................. Gathering and Analysis 111.3.1...................................................................................................................... collection Method 111.................................................................................................................................... Analysis of Result 151........................................................................................................................................... ..... Observation 291.5.1................................... and conclusion of Interaction with The Discovery Centre. 291.5.2........................................................................................... and Conclusion of Ticketing 291.5.3................................................................ and Conclusion of Social Media Platforms 291.6................................................................................................ Profile Table and Requirements 301.6................................................................................................................................. User Profile Table 301.6............................................................................................................................... User Requirements 301.7................................................................................................................... Task Analysis........................................................................................................................................ 2.2 Usability Goal 1 – Learnability....................................................................................................... 2.2 Usability Goal 2 – Subjective Satisfaction......................................................................................

312.0......................................... 2: Usability, Design guidelines and Competitive Analysis 372........................................................................................................................................... ..... Introduction 372.......................................................................................................................................... Usability Goals 37

4.2.1.7..................................................................................................................... 7- Explore the feedback 72 4.2.1.8........................................................................ 8- Explore the social media pages of Petrosains 72 4.2 Usability Testing Report..................................................................................724.2. Introduction............................................................................................................ 4.2.2....................................................................................................................................... Executive Summary 73 4.2.2................................................................................................................................................ .... Methodology 74 4.2.2................................................................................................................................................ ................ Results 76 4 Heuristic Evaluation 774.3 774.3 finding 784.3 Summary 824.3 824 Subjective Satisfaction 834.4 834.4 86 REFERENCE 90 Appendix 91 Project plan 91 Workload Matrix 92Project Summary 94Report Date94Project Name 94Prepared By 94Status Summary 94Project Overview 94task 94% Done 94Due date 94Prepared by 94notes 94Issue history 95issue 95ASSIGNED TO 95DATE 95CONCLUSIONS/RECOMMENDATIONS 95Project Summary 95Report Date 95Project Name 95Prepared By 95Status Summary 95Project Overview 96task 96% Done 96Due date 96Prepared by 96notes 96Issue history 96issue 96ASSIGNED TO 96DATE 96CONCLUSIONS/RECOMMENDATIONS 96

● We will design a well-rounded mobile application for Petronas in order to provide a more user-friendly and convenient platform for customers to have access to all the necessary information on their mobile device.

● To enable customers to be able to purchase admission tickets in advance as well as have an in-built location detector to enhance safety measures at Petronas.

PROBLEM STATEMENT

Understanding that the old ticketing system of Petrosains Discovery Centre (physical purchase ticket and website purchase ticket) is no longer keeping up with the current technology. There are several problems that need to be solved by Petrosains to ensure that the company’s operation will not be eliminated by time.

Old ticket purchase system

Along with the technology of electronic wallets and online purchase in mobile applications becomes more and more common, people will have less demands for physical money in the future. Therefore, the old ticket purchase system of Petronas needs to be improved and innovated to meet current people needs. The old ticketing system required people to go to the counter to line up and buy the tickets. This will cause some tourists to be reluctant to come experience the facilities of Petrosains.

Inconvenient to check availability

With the popularity of smartphones, people are becoming more and more dependent on smartphones, they will use the mobile app to plan their next itinerary such as booking a restaurant for dinner with a mobile app. Hence, when Petrosains cannot provide tourists with the convenience of checking availability on mobile apps, it will cause some tourists to go to attractions that provide these conveniences.

Tourists cannot quickly obtain first-hand information

In general, when most tourists go to travel in other countries, they only bring their smartphones. Therefore, when tourists want to obtain the information of Petrosains such as upcoming events and latest promotions, they can only get from the official website. This will greatly reduce convenience for tourists to obtain the latest information of Petrosains.

PROPOSED SOLUTION

The proposed solution for Petrosains, The Discovery Centre is to create a mobile application to enable users to make their ticket payments on their smartphones as it will be more convenient. It will also be able to provide the necessary information about Petrosains for the users such as checking the viewing availability and even the number of viewers who are able to book a slot in a day. The application will have information on navigation of the Discovery Centre to enable the tourists to be able to find their way in and out of the Centre.

The application will also have features of showing timings of rides, price of the tickets and operation days and time. Within the application, there will be a Notification Centre whereby the users will be able to find information on the latest updates of Petrosains.

INDIVIDUAL COMPONENT

1 stage 1: user profiling and task analysis, 1 introduction.

The essential reason of this stage is to allow the application designing group on what precisely is wanted to be executed to the application to be built, how the design may be and who may be the user of the application. All those may be protected below by the use of exclusive strategies such as stakeholder analysis, user profiling and task analysis.

Conservators type, and review any previous work done. Once they have completed conservation or restoration work, the conservator will update an object’s information to help inform future conservation work. They support object reports that provide areas where conservation information can be easily stored and retrieved by relevant staff. Secondary (intermediate) The management will get the reports from the system and they Management will also get the payment details of the customers. They have the ability to get the tickets available and the ones already sold in a day.

Tertiary Each provider wants to attract customers more to their products or service and therefore use various methods to Competitors attract the customers to their attraction site. This system is also a part of high-end technology. If the system is successful and efficient then more customers will be attracted to the centre and competitors such as My Langkawi and KL Tower Malaysia applications will be affected by it.

1 Data Gathering and Analysis

1.3 data collection method.

Data is critical for task management because it acts as a stronghold for each choice made throughout the task. Collected statistics should be organized clearly so that the evaluation of the outcomes will display the task managers to recognize the stakeholders, especially primary stakeholders. Data collection and evaluation allows stakeholders. Data collection and evaluation makes it smooth to apprehend the different choices of our customers as a result, saving time

through just specializing in the preferred specifics. For this assignment, surveys can be used particularly questionnaires for statistics collection from potential users and because of COVID19, and the Controlled Movement Control Order (CMCO) placed in Malaysia online questionnaires seemed more appropriate as no physical contact is required. Online questionnaires save time as many questionnaires are virtually distributed and money which is going to be used to travel from location to location. More so, a bigger sample may be used to make sure the validity and reliability of outcomes. However, regardless of the benefits above, questionnaires can deliver faulty statistics because of dishonest answers or any misinterpretation of the questions and therefore, observation will also be implemented as a data collection method. Sample Questions

What is your gender? a) Female b) Male

What is your age? a) 15-20 years old b) 21-30 years old c) 31-40 years old

What is your current occupation? a) Student b) Lawyer c) Doctor d) Other

How often do you visit Petronas? a) Once a year b) Once a month c) Twice a week d) Other

How long do you wait to buy tickets at Petrosains during your visit? a) Less than 30 minutes b) More than 30 minutes c) More than an hour d) Other

Have you used a QR code scanner previously?

How do you find The Discovery Centre user interface?

How easy is it to access information from their website?

Interaction wit Observation 1: their way inside Observation 2: interact with th Observation 3: make use of the interaction with

Ticketing Observation 1: queueing to pu Observation 2: by visitors durin

Social media p Observation 1: upload videos a about The Disco Observation 2: pictures taken i social media?

Justification: This question is asked to find out about the responder’s gender

Analysis: From the analysis, we can conclude that most of the responders are females with 85% and then males with 14%.

Impact: The question is more towards acquiring user profile data. In conclusion, the females are majority.

1 Analysis of Result

Justification The question is asked in order to find out the age of the responder.

Analysis After the analysis, it is found out that the age range of 21-30 years old are the major participants, with 85% and the age range of 15-20 years old with 14%.

Justification The purpose of the question is to find out the responder’s occupation.

Analysis After analysis, we found out that students were the major participants.

Impact The analysis will be used to derive the user profiling data.

Justification The purpose of the question is asked for the purpose of finding out how often the responders visit Petrosains

Analysis After analysis, it is concluded that most responders with 42% visit Petrosains once a year, while 42% visit at other times and the least visit Petrosains once a month.

Impact The purpose of the question is to derive the user profiling data.

Justification This question is asked to find out how long the responders wait to buy their tickets.

Analysis We concluded after the analysis that majority of the responders wait more than 30 minutes.

Impact From this data, we will add an online ticketing system in the application.

Justification This question is asked to find out the satisfaction of the responders towards the current tour packages by Petrosains

Analysis After the analysis, 57% which are the majority of the responders find it average, while 42% say it can be improved.

Impact The information collected will assist in adding new and improving the

Justification This question is asked to the responders if they prefer articles or watching videos.

Analysis After analysis, we conclude that most of the responders prefer watching videos to reading articles.

Impact Since the responders find it easier to watch videos, the feature will be added to the application as a way of informing the user of the updates or information that needs to be put across.

Justification This question is asked to find out if the responders have connection when inside Petrosains Analysis From the analysis, we conclude that most responders, 57% get a good connection while 42% sometimes get a connection and sometimes do not. Impact After obtaining this analysis, the application will be accessed both offline and online in case there is no connection.

Justification This question is asked to the responders to find out about their disabilities.

Analysis After the above analysis, it is found that responders non responders have disabilities.

• Multiple Choice

Course : Human Computer Interaction (CT026-3-2-HCI)

University : asia pacific university of technology and innovation.

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