entry level it support resume sample

Entry-Level Information Technology Resume Examples and Templates for 2024

• Resume Examples
• Resume Text Examples
• How To Write a Entry-Level Information Technology Resume
• Entry-Level
• Senior-Level

Entry-Level Information Technology Text-Only Resume Templates and Examples

John Zhao (123) 456-7890 [email protected] 123 Your Street, Philadelphia, PA

A recent graduate with entry-level work experience, specializing in IT, system administration, troubleshooting, and technical support. Adept at collaborating with diverse IT teams to identify solutions for complex technical issues. Expertise in interfacing with customers and providing end-user support.

• Client relations
• Information technology
• Microsoft, Mac, and Linux OS
• Root-cause analysis
• Team leadership
• Troubleshooting

Professional Experience

IT Helpdesk Support, TechSolutions Inc., Philadelphia, PA May 2021 – present

• Troubleshoot tier I technical issues for 20 to 30 customers per day, field inquiries, diagnose problems, perform root-cause analysis, and identify solutions
• Attend meetings with the IT to discuss recurring technical issues and integrate solutions into the knowledgebase to improve resolution times by 15%
• Oversee computer configuration, troubleshoot software and hardware issues, and provide training to end-users

Academic Projects 

Academic Projects, Temple University, Philadelphia, PA May 2019 – May 2021

• Executed an application development project with a team of students to design a video calling solution, which included conducting bug fixes to ensure functionality
• Collaborated with the Temple Information Technology Club to create a mobile application for students to manage academic schedules, which included delivering automated alerts for campus events, assignment deadlines, and class cancellations

Bachelor of Science in Information Technology Temple University Philadelphia, PA September 2017 – May 2021 GPA: 3.8

Coursework 

• Advanced programming
• Database management
• Hardware and software configuration
• Network administration
• System administration

Certifications

• CompTIA A+, 2021

Sarah Johnson (123) 456-7890 [email protected] 123 Your Street, Newark, NJ

An entry-level software engineer specializing in IT, software development, project management, programming, and quality assurance. Adept at collaborating with diverse cross-functional teams to technical design solutions and drive continuous improvement.

• Project management
• Quality assurance
• Software engineering
• System migrations

Software Engineer, Newark Tech Corp., Newark, NJ May 2021 – present

• Collaborate cross-functionally with product management, engineering, and QA teams to build innovative solutions for large-scale database systems
• Perform comprehensive analysis of customer data and develop SQL queries to create reports for the software engineering team
• Support the migration from an outdated legacy system to Oracle, which included creating project documentation and troubleshooting complex technical issues

Web Development Project, University of Newark, Newark, NJ January 2021 – May 2021

• Developed a mobile web application to enable users to track carbohydrate intake throughout the day in support of weight loss goals, designed the interface, diagnosed and resolved bugs, and utilized Python, Ruby on Rails, and Javascript
• Executed an academic project with a team of students to create a web application compiling a database of sample problems and strategies to aid users in learning Python

Bachelor of Science in Information Technology University of Newark, Newark, NJ September 2017 – May 2021 GPA: 3.6

• Ruby on Rails
• Software development
• Web development
• Certified Entry-Level Python Programmer (PCEP), 2021

Robert Morrison (123) 456-7890 [email protected] 123 Your Street, Seattle, WA

An entry-level IT professional specializing in system administration, security, ITIL processes, and hardware and software configuration. Excels in identifying creative solutions to complex system issues. Adept at partnering with cross-functional teams and clients on technical projects.

• Cross-functional collaboration
• ITIL processes
• Technical support

Junior System Administrator, Advanced Technology Corp., Seattle, WA May 2021 – present

• Identify technical solutions for hardware and software issues across the organization in collaboration with the IT team, including server upgrades and system migrations
• Conduct system administration for all IT services, which included installing patches, performing updates, and supporting hardware and software implementations
• Interface with cross-functional groups from sales, marketing, and product development departments to provide end-user support and training

Volunteerism 

IT Volunteer Project, Overlake Community Library, Bellevue, WA January 2021 – May 2021

• Served as an IT volunteer for a project to install, set up, and configure 30 PCs and 25 new laptops for a community library, which included updating OS systems, installing firewalls, and collaborating with a team of volunteers to create user logins for library cardholders

Bachelor of Science in Information Technology University of Seattle, Seattle, WA September 2017 – May 2021 GPA: 3.7

How To Write an Entry-Level Tech Resume

If you’d like to break into the information technology (IT) field in an entry-level role, the first step is creating a resume that positions you as an eager-to-learn candidate. It should also highlight your acquired skills, such as system administration, troubleshooting, software development and/or hardware configuration, and technical support. Follow this guide to help craft a resume that helps you stand out in a competitive field.

1. Write a dynamic profile summarizing your entry-level information technology qualifications

The goal of your resume profile is to grab a recruiter or hiring manager’s attention so they continue reviewing your full resume. Because IT is such a vast industry, highlight your specialized knowledge areas, from IT Infrastructure Library (ITIL) processes to programming to quality assurance. Follow up with an accomplishment that illustrates the value you can bring to an organization.

Because you’re looking for entry-level work, you might not have a huge list of accolades or experiences. But don’t be afraid to discuss a project you did during an internship. For instance, if you found a creative solution to a complex technical issue or were recognized for providing excellent tech support, showcase that achievement.

Profile Example

A recent computer science graduate with two years of internship experience at well-known IT firms, focused on systems administration and technical support. Adept at working within cross-functional teams on technical projects.

2. Add your entry-level information technology experience with compelling examples

As an IT job seeker, your goal is to describe the value you’d bring to a new employer as illustrated by your recent career accomplishments. Instead of just listing a bunch of job duties you had in former roles, focus on the quantitative results of your contributions. Whenever possible, emphasize your ability to do both focused solo work and collaborative projects.

At the entry level, it’s also beneficial to highlight your eagerness to add to your skill set and take on new challenges.

Entry-Level Professional Experience Example

Junior System Administrator, IT Corp., Edison, NJ

October 2022 – present

• Conduct system administration for all IT services, which includes installing patches, performing updates, and supporting hardware and software implementations

3. Include entry-level information technology-related education and certifications

In a field like IT, it’s often important to show evidence of your foundational technology skills related to the role. Many employers have minimum education requirements while some might be more interested in professional experience. Either way, showcasing your relevant degrees and certifications can demonstrate your core competencies.

If you earned a certification like The Computing Technology Industry Association (CompTIA) Cloud+, for example, it can make you more desirable for cloud computing roles. Having certifications or advanced degrees indicates you’re eager to learn new skills, which is key in a field like IT.

• [Degree Name]
• [School Name], [City, State Abbreviation] | [Graduation Year]
• Bachelor of Science (B.S.) Computer Science
• University of Syracuse (Syracuse, NY) | 2021
• [Certification Name], [Awarding Organization], [Completion Year]
• CompTIA Security+, 2022

4. Include a list of skills and proficiencies related to entry-level information technology

The meat of your resume lists your relevant professional skills. Especially if you’re applying to online postings, your resume will likely go through an applicant tracking system (ATS), which looks for keywords preselected by the hiring manager.

Be sure your resume’s “Key Skills” align with the tech requirements listed in the job description so you make it through to the human round of review.  Don’t forget to include soft skills relevant to the job, such as project management.

To help you along, here’s a list of key terms and skills found in many entry-level IT job postings:

5. Highlight your soft skills

IT combines tech prowess with people skills since you’ll likely be serving end users, working with clients, and/or supporting various departments within the organization. You may give presentations, write reports, or break down technical processes for others. Share a few bullets demonstrating your ability to communicate well, work within teams, or show leadership. Incorporating some of these soft skill areas into your “Key Skills” section can strengthen your resume.

How To Pick the Best Entry-Level Resume Template

Choosing the right resume template comes down to finding one that can best showcase your accomplishments and fill the page in a way that looks clear and organized. As an entry-level job seeker, you may not have the depth and breadth of a more senior-level applicant. But the right template can package your shorter job history so it doesn’t appear stretched too thin. Spotlight your stand-out attributes and make your resume easy to scan, and worry less about overusing design elements or flashy graphics.

Frequently Asked Questions: Entry-Level Information Technology Resume Examples and Advice

What are common action verbs for entry-level information technology resumes -.

It’s easy to get stuck on the experience section of a resume. Choose impactful action verbs without sounding like your r thesaurus was nearby. To help you with this challenge, we put together the below list of common action verbs that can describe entry-level IT roles:

How do you align your resume with an entry-level information technology job description? -

As per the Bureau of Labor and Statistics, IT jobs are booming and growing faster than average for most occupations. For instance, Software Developers, Quality Assurance Analysts, and Tester jobs are expected to grow 25% through 2031 while Information Security Analyst job openings will increase 35% during the same timeframe.

All sectors and business types are in need of employees with IT skills. The competition can still be significant given the number of people studying computer science and related education programs. Luckily, computer science was chosen as the second highest degree in demand by employers in the Winter 2023 Salary Survey by the National Association of Colleges and Employers .

As such, tailor your resume to each individual job posting since employers are looking for candidates who are the best matches for their roles. It’s just a matter of shuffling your skills around (maybe emphasizing one particular skill set they are most interested in), and perhaps tweaking the profile section to better align with a particular employer.

What is the best entry-level information technology resume format? -

Generally, you can’t go wrong with a reverse chronological format for most professions, including entry-level IT. Recruiters like to get a sense of your most recent accomplishments, and they will scroll down to see how you’ve grown, developed, and enhanced your knowledge.

If you’re new to the industry and have only had one job or even none in the field, list your internships, academic projects, and volunteer projects. For example, maybe you helped run the IT help desk for your college as your professional experience.

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Not all applicants take the time to write a well-crafted cover letter to accompany them. This is an excellent way to set yourself apart, especially in a tech field where people may be less apt to put their writing skills on display.

Check out our IT cover letter examples to help guide you. Depending on the position you’re seeking, the computer science or software developer cover letters may also be helpful.

Frank Hackett

Certified Professional Resume Writer (CPRW)

Frank Hackett is a professional resume writer and career consultant with over eight years of experience. As the lead editor at a boutique career consulting firm, Frank developed an innovative approach to resume writing that empowers job seekers to tell their professional stories. His approach involves creating accomplishment-driven documents that balance keyword optimization with personal branding. Frank is a Certified Professional Resume Writer (CPRW) with the Professional Association of Resume Writers and Career Coaches (PAWRCC).

Check Out Related Examples

Computers and Technology Resume Examples and Templates

Information Technology Resume Examples and Templates

Technical Support Resume Examples and Templates

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9 Information Technology (IT) Resume Examples for 2024

Best for senior and mid-level candidates

There’s plenty of room in our elegant resume template to add your professional experience while impressing recruiters with a sleek design.

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Like this template? Customize this resume and make it your own with the help of our Al-powered suggestions, accent colors, and modern fonts.

• IT Resumes by Experience
• IT Resumes by Role

Few businesses or organizations can do without an IT guru these days. As an IT professional, you could be providing support for a large company or a small start-up. 

No matter your preference, the opportunities are limitless, and whether you’re just starting or looking to move to the next level, you may feel overwhelmed with all the job choices and the best way to  build a resume and generate a cover letter .

We’ve researched countless IT resumes and asked what employers are looking for in 2024 to come up with  nine IT resume samples for you to use as a guide when  crafting your own resume . Plus, we have some tips to help you tailor your resume to the position you’re looking to land!

or download as PDF

Why this resume works

• Numbers (aka metrics) are the easiest way to quantify your abilities and show employers you made a significant contribution to your workplace.
• So although it’s a challenge, try to keep your  resume’s skills section  brief. We’d recommend listing only six to eight skills with most of them from the  job description .
• Of course, don’t falsify any information. You don’t need to have  every  skill from the job description, so don’t feel you have to lie just to get the job 

Professional IT Resume

• Think about past projects and roles that underscore your abilities, and quantify those actions with metrics.
• You might spend a little more time on your resume upfront, but trust us, you’ll thank yourself—and us later!
• Choosing a professional but creative style like one of our  free Google Docs resume templates  or  Word interactive resume samples  can set you apart from the competition; though we suggest avoiding cutesy fonts, too much color, and disorganized sections, you can instead try:
• Rearranging sections of your resume 
• Adding color to section headings, and 
• Increasing/decreasing margins and spacing to fill one page

Entry-Level IT Resume

• Your objective is an opportunity to tell employers a number of things in a few sentences:
• Explain how your previous experience (whether a relevant internship or even volunteering) has provided you with the background to adapt to the position at hand.
• Showcase your abilities and what you can offer—reiterate that you have the skills ( found in the job description) the employer is specifically seeking.
• Emphasize that your qualities, characteristics, and skills are aligned with the company’s overall mission. 
• Most importantly, though, expound on your responsibilities in each work experience bullet point, and highlight your indirect and direct impact in your previous positions, even if you don’t think they’re relevant. 

Experienced IT Project Manager Resume

• Most IT positions will require a bachelor’s, and project management definitely requires it! 
• Some employers prefer you have your PMP certificate, and others will require it. There are lots of other certs out there, too, so be sure you’re certified, or at least taking steps to complete certification in the areas your dream job requires.  
• We suggest weaving your skills throughout your work experience using bullet points for a powerful, easy-to-read snapshot of your impact. 
• Another winning tip is to pepper your bullet points with active verbs and plenty of metrics that demo your very best work while connecting your resume story together. 

IT Technician Resume

• While percentages have their place, don’t limit yourself to these alone; otherwise, your narration becomes too monotonous. Instead, spruce up things by weaving in other metrics. Notice how Jackson talks about saving issue resolution time by 11 hours, reducing password-related requests by 126, and so on.

IT Analyst Resume

• Perhaps you helped cut data management costs at one company or conjured up a substantial dollar amount of savings in IT equipment at a different company. Either case, it shows your capacity to save money on IT, which could positively impact the hiring organization’s bottom line.
• Bullet points like these also make great stories you can expound on in your IT cover letter .

Technical Support Specialist Resume

• For instance, highlight your software competencies, problem-solving skills, and customer-centric services in your technical support specialist resume .

IT Specialist Resume

• Your IT specialist resume should underline your troubleshooting, system infrastructure, and performance optimization skills.

IT Director Resume

• List your work history in reverse-chronological order (your most recent work experience at the top of your resume).
• Demonstrate increased responsibility, supervisory roles, and impressive metrics as you move from your oldest to your most recent position. 
• Start each bullet point with an active, power verb like “directed” or “upgraded” rather than vague verbs like “assisted” or “helped.” Not only will this method reduce unnecessary words, but most importantly, it demonstrates your initiative, which is exactly what IT hiring personnel want to see. 

Related resume guides

• Product Manager
• Software Engineer

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IT Support Resume: Sample & Guide (Entry Level & Senior Jobs)

Create a standout it support resume with our online platform. browse professional templates for all levels and specialties. land your dream role today.

Are you looking for a new job in IT support? Our IT Support Resume Example article provides a comprehensive guide to help you craft a standout resume. Whether you're a seasoned professional or just starting out in the field, our sample resume and expert tips will help you create a resume that highlights your technical skills and customer service experience. Learn how to make a great first impression and land your dream job in IT support.

We will cover:

• How to write a resume , no matter your industry or job title.
• What to put on a resume to stand out.
• The top skills employers from every industry want to see.
• How to build a resume fast with our professional Resume Builder .
• Why you should use a resume template

What does an IT Support do?

• Provide technical support to employees or customers experiencing IT issues
• Install, configure, and update computer hardware and software
• Troubleshoot and resolve network, hardware, and software problems
• Assist with technology implementation and training
• Monitor and maintain IT systems and infrastructure
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What are some responsibilities of an IT Support?

• Responding to technical support requests from users
• Troubleshooting and resolving hardware and software issues
• Setting up and configuring computer systems and peripherals
• Installing and updating software applications
• Providing training and support to users on new technologies
• Ensuring data security and privacy
• Documenting and maintaining records of IT support activities
• Collaborating with other IT professionals to resolve complex issues

Sample IT Support Resume for Inspiration

Personal Details:

• Name: John Smith
• Email: [email protected]
• Phone: 123-456-7890
• Address: 123 Main Street, Anytown, USA

Summary: John is a dedicated IT Support professional with 5+ years of experience in providing technical assistance to users and resolving related issues. Highly knowledgeable in troubleshooting hardware, software, and network problems. Proven ability to communicate complex technical information to non-technical users in a clear and understandable manner.

Work Experience:

• Provided technical support to employees, resolved hardware and software issues, and managed inventory of IT equipment.
• Collaborated with other teams to implement new IT solutions and upgrades, and conducted user training sessions.
• Responded to support requests via phone, email, and in person, effectively diagnosing and resolving technical issues.
• Handled the setup, configuration, and maintenance of computers, printers, and other hardware.
• Bachelor of Science in Computer Science, Anytown University (2014)
• Strong problem-solving and troubleshooting abilities
• Proficiency in Windows and Mac operating systems
• Knowledge of networking protocols and technologies
• Excellent verbal and written communication skills

Certifications:

• CompTIA A+ Certified
• Microsoft Certified Solutions Expert (MCSE)
• English (Fluent)
• Spanish (Conversational)

Resume tips for IT Support

Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need IT Support resume tips. We collected the best tips from seasoned IT Support - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.

• Highlight your technical skills and certifications
• Showcase your experience with specific IT systems and software
• Include any customer service or communication skills you have
• Emphasize your problem-solving abilities and attention to detail
• Quantify your achievements, such as reducing downtime or resolving tickets in a timely manner

IT Support Resume Summary Examples

A resume summary or objective is essential in an IT support resume to quickly showcase the individual's skills, experience, and career goals. It provides a brief overview of their qualifications and what they can bring to the role, helping potential employers quickly understand their value and relevance to the position. It also allows the candidate to tailor their resume to match the specific job requirements and stand out as a strong candidate. For Example:

• Experienced IT Support professional with 5+ years of hands-on experience in troubleshooting and resolving technical issues for end users.
• Skilled in providing help desk support, diagnosing hardware and software problems, and implementing solutions to improve system performance.
• Proficient in Windows and Mac operating systems, Microsoft Office suite, and network configurations.
• Knowledgeable in IT security protocols and data backup procedures.
• Strong communication and customer service skills with a focus on delivering exceptional technical support to all levels of users.

Build a Strong Experience Section for Your IT Support Resume

Building a strong experience section for an IT support resume is crucial because it showcases your skills, expertise, and accomplishments. It allows you to highlight your hands-on experience with various technical issues, troubleshooting abilities, and knowledge of different software and systems. A robust experience section can impress potential employers and demonstrate your ability to handle complex IT problems, ultimately increasing your chances of landing interviews and securing a rewarding job in the IT support field. For Example:

• Provided technical support and troubleshooting for software and hardware issues
• Installed and configured operating systems and software on company devices
• Managed and maintained computer networks, including setting up routers and switches
• Responded to user inquiries and resolved problems through remote or onsite assistance
• Performed regular system updates and maintenance to ensure optimal performance
• Assisted in the setup and maintenance of company servers and databases
• Collaborated with cross-functional teams to implement new technology solutions
• Developed and documented IT support procedures and guidelines
• Ensured compliance with IT security protocols and data protection regulations
• Contributed to the implementation of disaster recovery and business continuity plans

IT Support resume education example

An IT Support professional typically needs a minimum of an associate's degree in computer science, information technology, or a related field. Many employers may also require relevant certifications such as CompTIA A+ or Microsoft Certified Professional (MCP). Additionally, ongoing education and training in the latest technologies and systems is essential to stay current in the rapidly evolving field of IT support. Here is an example of an experience listing suitable for a IT Support resume:

• Bachelor of Science in Information Technology, XYZ University, 2015-2019
• Certification in CompTIA A+ Essentials, XYZ Institute, 2020
• Certification in Microsoft Certified Solutions Associate (MCSA), XYZ Institute, 2021

IT Support Skills for a Resume

It is important to add skills for IT Support Resume because it demonstrates to potential employers the range of technical abilities and knowledge that the candidate possesses. Skills such as troubleshooting, networking, and customer service can help to showcase the candidate's capacity to effectively address technical issues and provide support to end users. Additionally, including relevant skills can make the candidate stand out as a qualified and capable IT support professional. Soft Skills:

• Communication:
• Problem-solving:
• Adaptability:
• Critical thinking:
• Time management:
• Customer service:
• Attention to detail:
• Technical Troubleshooting
• Software Installation
• Network Configuration
• Hardware Repair
• Security Management
• SQL Database Management
• Programming Languages
• Server Maintenance
• Cloud Computing
• IT Project Management

Common Mistakes to Avoid When Writing an IT Support Resume

In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.

• Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
• Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
• Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
• Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
• Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
• Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
• Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.

Key takeaways for a IT Support resume

• Extensive experience in providing technical support and troubleshooting for hardware and software issues
• Demonstrated ability to prioritize and manage multiple tasks in a fast-paced environment
• Excellent communication and customer service skills
• Proficient in diagnosing and resolving technical problems
• Strong knowledge of operating systems, network protocols, and hardware components
• Certifications in IT support and related fields
• Able to work independently and as part of a team
• Experience in documenting and maintaining records of support activities

• • Resolved technical issues for over 100 employees, increasing overall productivity by 20%
• • Implemented new IT systems, increasing system efficiency by 15%
• • Led a team of 5 junior IT specialists, improving team efficiency by 10%
• • Resolved technical issues for over 50 employees, ensuring minimal downtime
• • Assisted in the implementation of new IT systems, reducing system errors by 25%
• • Collaborated with the IT team to meet quarterly targets, achieving 100% of goals
• • Supported senior IT specialists in resolving technical issues, contributing to a 10% increase in efficiency
• • Assisted in managing IT systems for 20 employees, maintaining 100% system uptime
• • Assisted in the preparation of quarterly IT reports, achieving 95% accuracy

7 IT Support Resume Examples & Guide for 2024

When crafting your IT support resume, it's crucial to highlight your technical proficiency. Showcase your experience with various operating systems, hardware, and software solutions. Additionally, demonstrate your problem-solving skills and your ability to communicate effectively. Let employers see your track record of providing excellent customer service and resolving technical issues efficiently.

All resume examples in this guide

Computer Support Specialist

Computer Technician

Incident Manager

IT Support Analyst

IT Technician

System Administrator

Resume guide.

IT support Resume Example

Resume Format

Resume Experience

Hard & Soft Skills

Certificates & Education

Resume Summary Tips

Additional Resume Sections

Key Takeaways

Many fell victim to the 2023 tech layoffs.

Yet, current trends show cutbacks are slowing down . This means new job opportunities will start popping up. And with them - a large competition pool.

But, is your IT Support Specialist resume adequate?

Keep reading and we’ll show you how to:

• Build a solid resume even if you don’t have much industry experience
• Talk about your skills and write a convincing resume summary
• Analyze real IT Support Specialist resume examples to enhance your writing abilities

Not sure this is the right guide for you? Explore other roles we can help you with:

• Help desk resume & guide
• IT support analyst resume & guide
• Technical support manager resume & guide
• Desktop support resume & guide
• Application support analyst resume & guide
• IT support manager resume & guide
• Software support engineer resume & guide
• Application support manager resume & guide  

IT support  resume example

Here’s what this applicant does well in their resume:

• Emphasizing career progression and leadership skills:  Not only has the applicant displayed clear professional growth, but they've also improved team efficiency by 10% when leading a team of five. Such experience is crucial for mid-level and senior management roles.
• Demonstrating efficiency improvement through quantifiable achievements: Which company doesn't want to have its overall productivity increased by 20%? The candidate’s proven expertise indicates they have what it takes to support their future employer.
• Highlighting technical support and problem-solving skills: The applicant shows they live and breathe troubleshooting by focusing on a variety of relevant accomplishments across all previously held positions.

How to format an   IT support  resume

The hiring climate in the tech sector is tough, so building an outstanding resume is the best way to get noticed. To do that you have to describe your expertise in the most straightforward way possible.

Be selective about which experiences you share and how you frame them.

To guarantee a flawless presentation of your work history and your abilities, keep in mind the following resume writing best practices:

• Choose the reverse-chronological resume format :  Similar to the example above, showing continuous professional development is crucial in the tech world. Especially if you're aiming for a senior position.
• Include your GitHub in the resume header :  This is the first section recruiters see, so you must grab the chance to link to a portfolio with a wide selection of past tech solutions you’ve crafted.
• Start your resume with a memorable resume summary:  Convince recruiters to spend more than 2 seconds reviewing your application by including some of your top professional success stories.
• Use a simple, but effective font:  Improve your IT Support Specialist resume’s readability by using a font, such as Lato or Raleway.
• Avoid going over two pages:  Regardless of how much experience you have to flaunt, ensure you’re only discussing bits of information the company will care about.
• Save your resume as a PDF file :  If you're worried about passing Applicant Tracking Systems (ATS) tests, don't panic. ATS software easily scans through PDFs.

Is your resume good enough?

Drop your resume here or choose a file . PDF & DOCX only. Max 2MB file size.

Yet, a perfect resume outline isn’t complete without a clear division between the different sections. So, we’ve featured the ones that carry the most weight with hiring managers:

The top sections on an IT support resume:

• Technical skills: Exhibit your proficiency in all the IT support tools and software the company uses, not only select cloud services and mobile applications.
• Professional experience: Showcase the scope of your practical expertise and the type of issues you can tackle.
• Certifications: Highlights relevant IT qualifications and credentials you've obtained.
• Educational background: Describe your formal training in Information Technology.
• Problem-solving examples: Illustrate the effectiveness of your tech solutions by providing related samples of your work.

What recruiters want to see on your resume:

• In-depth technical skills: While a strong technical background is a must, it’s more important that you’re well-versed in the software your potential employer uses.
• Relevant certifications: Recruiters want to make sure you’re trained in particular IT areas, as well as all the latest versions of the tools their companies subscribe to.
• Problem-solving abilities: Demonstrate you’re good at thinking on your feet and able to do thorough research, when new issues come up.
• Experience with diverse technologies: Prove you’re adaptable and not stuck in the past. Show you’re working to continuously expand your knowledge of various tools.
• Strong communication skills: Effective communication is crucial for IT support roles to understand and resolve user issues and to liaise with team members.

How to write your IT support resume experience

By far the most significant segment on your resume, the experience section  is where you outline your professional successes, supported by examples.

A common trap many IT Support Specialists fall into is using too much technical jargon on their resume.

Although recruiters are generally aware of certain software and platforms, they’re not expected to know the finer details.

So, when including the names of tools and languages you’re proficient in, explain how you’ve used them.

Remember, the focus is on outcomes.

Companies want to make sure that your work is going to benefit them. So, be mindful of what your potential employer is trying to achieve shortly.

To write a compelling experience section, each of the entries you add must build upon the previous one.

As we mentioned at the beginning of this article, be selective about the experiences you share. Make sure you tailor them to the requirements in the job ad.

But, don’t worry if you can’t fit everything on your resume. You’re not supposed to. And you can always leave some for the cover letter later.

Also, avoid common resume buzzwords . These are just filler words that don't inform recruiters of what you can do.

Instead, frame each of the entries in the experience section by starting with an action verb . Then, explain what type of challenge you were trying to tackle and share your results.

Have a look at the example below:

• • Reduced production errors by 15%.
• • Found better software solutions for the production department.
• • Increased production output.

In an attempt to be succinct, Takeshi has made a few mistakes.

The applicant’s first error is not providing a description or a website for his past employer.

There are many cases of companies sharing similar-sounding names. As such, it’s considered a best practice to at least provide a link to the employer’s website.

That way hiring managers will better understand the scope of your past employer’s business operations. And how your  work fits within them.

Next on the list of mistakes are the bullet point descriptions.

Fujino has tried to highlight some of his tech accomplishments while at High Tech Industries Ltd. But at the same time, he has missed the point of  how to do it properly.

• • Reduced production errors by 15% by conducting on-site visits and instructing staff about best practices when using the company equipment.
• • Cut tech costs by $70 million by renegotiating existing vendor contracts and finding better software solutions for the production department.
• • Increased production output by 88% by optimizing production line processes and taking advantage of system downtime to organize other processes.

Now recruiters will be certain that Takeshi is the candidate they were searching for!

How to quantify the impact on your resume

We talk a lot about results, but that’s because they are the key to a successful resume. Being able to measure your achievements  means that you take into account the impact of your work.

And that you’re goal-oriented.

Some of the measurable achievements you can add include the:

• Number of tickets you’ve handled daily  to demonstrate time and workload management.
• Size and the scope of the networks and systems you’ve managed to illustrate the scale of your technical capabilities.
• Number of side projects you’ve completed to showcase your versatile skill set and inquisitive nature.
• Number of projects you’ve spearheaded or led to highlight your leadership and project management skills.
• Number of staff or new colleagues you’ve mentored to emphasize your ability to mentor and work in a team.
• Amount of project time you’ve saved the company to draw special attention to your ability to optimize systems and find better solutions.
• Percentage of satisfied customers you’ve managed to help to prove you’re also proficient in customer service.
• Amount of money you’ve saved the company by providing hardware and software recommendations to outline your industry and tech knowledge.
• Number of certificates you’ve earned while working for your past employer to demonstrate your willingness to continue improving your abilities.
• Number of conferences you’ve presented at to emphasize your good communication and explanation skills.
• Amount of funds you’ve saved from your past employer to prove you’re good at budgeting and contributing to the business’ financial efficiency.
• Percentage of downtime reduced to highlight your impact on improving system reliability.

How do I write an IT support resume with no experience

If you’re building an entry-level IT Support Specialist resume, you can still build a powerful one. Even if you lack the relevant experience .

All you have to do is focus on your transferable skills. And your ability to pick up new skills quickly.

Don’t forget to:

• Be honest about what you do and don’t know. Companies will appreciate it. Hiring managers are searching for candidates who can admit they don’t know everything.
• Declare you are willing to adapt to your future employer’s work style . Show that you’re not afraid to do some research when needed.
• Mention any transferable technical and social talents you can offer, such as contract negotiations or vendor relations.
• Include an extra section, if you’ve completed any relevant side projects or courses. We’ll cover that later on in the article.

Remember, companies and recruiters are rarely knowledgeable about the small details of your duties and responsibilities.

But as long as you show you’re motivated to do the work, you’re on the right path.

How to list your hard skills and soft skills on your resume

Recent developments in the tech industry have been heavily influenced by both the pandemic and the rise of AI.

By shifting to remote offices and working from home, IT support specialists had to double down on reliability and security.

On the other hand, many professionals found themselves redundant  once large language models, such as ChatGPT, emerged.

Hence, now competition isn’t limited to those who are out of work alone. Employed professionals are also on the lookout. Just in case they’ll have to search for a new workplace.

This means that you'll have to present a very versatile profile of hard and soft skills if you want your resume to be successful.

Hard skills  refer to all tools and platforms you use as an IT Support Specialist to do your daily tasks. When listing them on your resume, keep in mind to:

• Reflect on the requirements of  the job ad.
• Place the tools and languages you’re most comfortable being interviewed in first.
• Use the same spelling as the one used in the job ad. This will ensure you will pass any Applicant Tracking System (ATS) tests.

But before you start building your skills section , take a look at the resume summary and the work history segments once again.

Odds are, you've already mentioned how you've applied some of your tech skills.

To make your IT support resume more well-rounded, highlight a few of your soft skills . Especially now that more often than not IT professionals are also doubling as emotional counselors .

• Take into account what will be your main job responsibilities. As well as who it is more likely you’re going to help - other colleagues or customers.
• List some of the soft skills you have to offer.
• Then, employ the same method you used to quantify your other achievements to outline your top social talents.

With all this in mind, we’ve compiled two lists with the key tech and soft skills currently in demand.

Best hard skills for your IT support resume

• Network troubleshooting
• Hardware installation and repair
• Operating systems (Windows, macOS, Linux)
• Server management
• Database administration
• Virtualization technologies (VMware, Hyper-V)
• Cloud services  (AWS, Azure, Google Cloud)
• Cybersecurity practices
• Remote desktop support
• Scripting languages  (Python, PowerShell)
• Software deployment
• Data backup and recovery
• Mobile device management
• VoIP systems
• Helpdesk ticketing systems
• Network security protocols
• Firewall administration
• Performance monitoring tools
• Patch management
• Email systems (Exchange, Office 365)

Best soft skills for your IT support resume

• Problem-solving
• Communication
• Customer service
• Adaptability
• Critical thinking
• Time management
• Stress management
• Attention to detail
• Active listening
• Analytical thinking
• Interpersonal skills
• Conflict resolution
• Multitasking
• Organizational skills
• Continuous learning

How to list your certifications and education on your resume

As you already may know, one of the best ways to prove that your technical skills are up to scratch is with certificates.

That's why sometimes certifications are slightly more important than having a traditional academic background in Computer Science.

They also make it possible for individuals who don’t have much practical experience to compete for the same IT support roles.

Nevertheless, what's the use of a certificate or diploma if you don't know how to describe it correctly on your resume?

If you have an extensive work history, don't include your high school diploma in the education section . Go back only as far as your Bachelor's degree. Then:

• Cite the name of your degree.
• State the name of your college or university.
• Provide the date you obtained your degree. Or expected date of completion, if the course is still ongoing.
• List degree-related projects.

If you're switching careers or have recently graduated, it's best to add a few more details:

• List your GPA, if it’s above 3.5.
• Chronicle relevant majors or minors you've completed.
• Describe any IT-related hackathons or competitions you’ve done.

And remember, place the education section near the top of your resume.

We’ve prepared a handy sample to help you out:

• • Winner of the 2020 University of the District of Columbia Hackathon.
• • Designed and developed a closed file management system for the University of the District of Columbia Computer Science Class of 2020 to distribute, share, upload, and download peer reviewed class-related resources, which resulted in a 25% increase in material comprehension.

As for certificates, there are two things you need to consider before adding yours to your resume:

• Confirm that your certificate is relevant to the position.
• Check the date of validity.

Once everything is in order, simply refer to the following sample on how to present your credentials:

Best certifications for your IT support resume

• A+ (Plus) Certification | CompTIA IT Certifications
• Network+ (Plus) Certification | CompTIA IT Certifications
• Exam AZ-900: Microsoft Azure Fundamentals - Certifications
• CCNA - Training & Certifications - Cisco
• ITIL 4 Foundation Certification | Axelos
• Google IT Support Professional Certificate | Google
• HDI Desktop Advanced Support Technician (HDI-DAST) | HDI
• AppleCare Mac Technician (ACMT) | Apple
• Microsoft 365 Certified: Endpoint Administrator Associate | Microsoft

How to write your IT support resume summary or objective

Do you know what it takes to charm a hiring manager?

A well-written resume profile .

Generally, recruiters spend  no more than 7 seconds on any given resume. So yours must have something to hook their attention right from the get-go.

There are two kinds of resume profiles.

The first one is the resume summary , which is usually reserved for individuals with a long work history.

Its purpose is to relate as many of your core abilities and achievements as possible so that hiring managers know that it’s worth their while to continue reading your resume.

Again, make sure to reference skills from the job ad and use the same spelling for skills and tools.

In the same vein, the resume objective  is a short outline of your professional career so far.

The only difference is that it's best used by people who lack practical industry experience. Or those who are planning to make a career switch.

The aim here is to highlight your best transferable skills and other related achievements. But to do it in a way that will show how they will benefit your potential employer.

Since IT support is interlinked with so many different industries, emphasize your in-depth knowledge of the business niche your potential employer is operating in.

This will show not only your familiarity with the industry tools but also which KPIs are important for your employer.

Also, do some research on the company you're applying to before you write your resume summary.

When it comes to being an IT Support Specialist, get to know your prospective employer’s corporate structure. Then, review any pertinent news about what the company plans to achieve soon .

Is the company scaling up? Is the company being challenged by a particular issue?

Prove you have the expertise and the experience to complete similar projects by showcasing them in your resume profile.

Let's take a look at a couple of samples:

In the first example, we have Takeshi's resume objective.

It's very straight to the point because it shows what Takeshi is searching for and what he has to offer in return.

The problem is the whole text is very focused on the applicant.

Plus, this paints Takeshi as a self-centered and unfriendly person because the objective isn’t written with the company in mind.

As a result, hiring managers will dismiss Takeshi’s expertise in favor of someone who has better communication skills and will fit into  the corporate culture.

But, Takeshi made sure to take our notes into account.

Once he applied a few edits, this is how his resume objective reads now:

This one will make hiring managers stop in their tracks and take a closer look at Takeshi's resume!

Next, review the following IT support resume summary:

This one shows a lot of confidence. But similar to the wrong resume objective above, it's too straightforward without providing too much context.

Whenever you mention you're good at doing research and troubleshooting, remember to provide some details about the situation. And explain why your actions were needed.

By doing so you’re demonstrating where your strengths lie.

For instance:

Additional sections for an IT support resume

If you feel your resume still lacks something, you can always include extra sections to reflect other projects you’ve done. Ones that  don’t fall into any of the other resume segments.

For example:

• Awards, prizes, and achievements you’ve won
• Memberships in professional associations and university clubs
• Published presentations and white papers
• Other programming languages you’re proficient in
• Participating in or organizing competitions and hackathons.

What you share will depend on which ability you want to emphasize.

To illustrate, if you’ve somehow omitted to draw attention to your project management abilities, you can always talk about events and competitions you’ve organized.

How to put a personal IT projects section on a resume

Of course, there’s nothing like presenting a personal IT project. After all, there would be instances where you would have to write a few lines of code on your own.

That’s why if you don’t have the practical experience to brag about certain skills, the personal project section is the ideal solution.

Here is how to outline your work:

• • Reduced error margin by 15% compared to other popular market tools.
• • Won the 2021 University of the District of Columbia Business Application Competition

Key takeaways

To recap, to ensure your IT support resume gets noticed, you must:

• Choose a reverse-chronological resume format to showcase your career progressions.
• Don’t forget to link to your GitHub in the resume header.
• Focus your resume objective on the company’s current mission and business goals.
• Avoid using too much technical jargon in the experience section. But do mention how you’ve used your tools of the trade.
• Be selective about the achievements you share, but always quantify them when you do.
• Remember to include some of your top social abilities along with your tech talents.
• Outline your academic background, as well as any relevant certificates you have.
• Describe relevant personal IT projects you’ve worked on.

IT Support resume examples

Explore additional it support resume samples and guides and see what works for your level of experience or role.

Looking to build your own IT Support resume?

• Resume Examples

How to Create A Resume Skills Section To Impress Recruiters (+10 Examples You Need to See)

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Click here to directly go to the complete entry level IT resume sample.

"The best way to predict the future is to create it." -Abraham Lincoln

If you want to build a rewarding IT career, you need to make smart choices.

Your first job strengthens the foundation of your career and sets the tone for future success. This is why landing an entry-level IT job in a top company is essential.

And to land a great entry-level IT job, your resume needs to be compelling enough. It should help you beat the competition and get you an interview call for your dream IT job.

Lucky for you, this blog will help you do the same and give you clarity on the following related questions:

• Which is the best entry-level IT resume format?
• What are the different sections that an entry-level IT resume must have?
• How to write an entry-level IT resume header?
• How to draft an impeccable internship section of your IT entry-level resume?
• How to list the details of your academic & extra-curricular credentials in an entry-level IT resume?
• What are some entry-level IT skills?
• What is the salary of an entry-level IT professional?
• What are some useful tips to create the best resume for IT freshers?

Entry-level IT Resume Format

To exhibit your potential in an entry-level IT resume with no experience, you need to pick the most suitable resume format.

Given below are three formats that you can choose from:

Reverse-Chronological Resume Format : One of the most suitable resume formats and hence the most recommended format is the reverse-chronological format. As a fresher without any work experience, this format can make your most recent education or internship stand out upfront.

Functional Resume Format : This resume format is suitable for candidates who have career gaps and multiple career changes. Hence, it would not be very suitable for entry-level resumes.

Combination Resume Format : This resume format is generally opted by candidates who have extensive years of work experience and therefore, we don't recommend using this format for your entry-level IT resume.

Also read: How to build a chronological resume in 2023?

Entry-level IT Resume Sections

A resume is ideally divided into various sections to enhance its readability and appeal.

Your entry level IT resumes should comprise of the following standard sections:

Also read: What are the top 5 resume sections in 2023?

Entry-level IT Resume Header

Many candidates make the mistake of writing "CV" or "Resume" as the header which hampers their resume's ATS-friendliness.

Stand out from the pile of applicants by writing your full name as your entry-level IT resume header. You can use the font size ranging from 16 to 20 points.

Your entry level IT resume header should ideally look like the following snapshot:

Also read: How to write a resume header in 2023?

Entry-level IT Resume Personal Information

No matter how impressive your entry-level IT resume is, if the recruiters cannot contact you, you will not get shortlisted.

Therefore, you must ensure that the personal information section of your entry-level IT resume must be error-free.

You need to provide the following information as part of your personal details:

• Contact Number: A reachable contact number with an ISD code and a + sign before it.
• Professional Email Address: Provide your official email address that has your real name.
• Current Location: Mention your state and country if you are willing to work abroad else simply mention your current city and state.
• LinkedIn/GitHub profile: Add a link to your LinkedIn or GitHub profile so that the recruiters can review your work online.

Here is an example of a perfect personal information section of an entry-level IT resume:

Also read: How to draft a personal information section on a resume?

Entry-level IT Resume Profile Title

Your current professional title is generally written as the profile title of a resume.

However, being a fresh graduate with no experience, the title of your internship position can be written as your resume's profile title.

In case you don't have any internship experience, you can either skip writing a profile title or you can write "IT Graduate" as the profile title of your entry-level IT resume.

You can use the font size of 14-16 points to write your profile title.

Take a look at the below-given sample for reference:

Entry-level IT Resume Internship Section

Having some type of internship experience can help your resume stand out from the rest.

In this section, you must describe the work that you did during your internship. Ensure that the work is relevant to the job description provided in the listing.

To give a clear description of your internship experience, you must follow the below-given pointers:

• Instead of a bulky paragraph, frame one-liner bullet points to enhance readability
• Use the STAR (Situation, Task, Action, and Result) format to frame your bullet points
• Begin your sentences with action verbs to emphasize your work
• Whenever possible, use numbers and figures to describe your accomplishments vividly
• Bold keywords to draw the recruiter's attention to key details and bucket similar points under a common heading

Take a look at the following examples to understand why it is important to follow the above pointers:

AVOID THIS:

Entry-level IT Resume Example 1

"As an IT support intern for XYZ Company, I played a key role in examining administration activities to preserve and reset all passwords whenever I was required to do so. I cooperated with 2+ IT vendors to fix any issues which were related to hardware, software, and LAN/WAN Connectivity. In my employment as an IT intern, I have also collaborated with cross-functional teams to carry out any disaster recovery and executed effective security procedures."

PRACTICE THIS:

Entry-level IT Resume Example 2

• Played a key role in examining administration activities to preserve & reset all passwords whenever required
• Collaborated with 2+ IT vendors to fix issues related to hardware/software and LAN/WAN Connectivity
• Coordinated with cross-functional teams to carry out disaster recovery & execute effective security procedures
• Designed 3+ applications using C++, JavaScript, etc. to write reusable programs
• Integrated Instagram login feature for the Clamp Mobile app and increased ~20% app usage
• Isolated sections of codes to verify 100% correctness on multiple devices and ensure compatibility standards
• Applied Agile software development methodology for module testing during the development process
• Performed unit tests on the android emulator to verify the smooth functionality of the apps

Additionally, here are two entry-level IT resume examples to demonstrate the difference bucketing and highlighting can make:

LESS IMPACT:

• Analyzed 85+ systems and conducted required repairs & improvements
• Configured 100+ desktops & fixed hardware/software issues to boost 5% productivity
• Documented upgrades to the systems & user information; improved efficiency by 10%
• Coordinated with the 20+ IT staff to resolve technical issues for clients

HIGH IMPACT:

Systems Analysis & troubleshooting

Documentation & Customer Servicing

Take a look at the following snapshot of the internship experiecne section in an entry-level IT resume:

Also read: How to draft an internship resume for college students in 2023?

Entry-level IT Resume Education Section

As an entry-level IT candidate, you need to emphasize your academic accomplishments since you lack professional experience.

Highlight your educational qualification and scholastic knowledge that is in line with the job requirements to increase your chances of getting shortlisted.

Provide the following details of your education in your IT intern resume:

• Name of the school/university you attended.
• Name of the courses you pursued.
• The location of the school/university.
• Admittance and graduation dates.
• GPA if it is higher than 3.5.

To see what an ideal education section looks like, refer to following sample:

Also read: How can you list your education on your resume?

Entry-level IT Resume Extracurricular Activities & Volunteering Experience

To make up for the lack of professional experience, you can list extracurricular activities and volunteer experiences that you may have in this section.

You can mention the projects you were involved in that can shed light on your productive participation or association with reputed organizations.

You can list your extracurricular activities and volunteering experience as shown in the sample given below:

Also read: How to write a resume with no experience?

Entry-level IT Resume Skills

To rank high in the ATS (Applicant Tracking System), which is used by recruiters to pick the most suitable resumes, the skills that you list in your entry-level IT resume must be strategically selected.

You can pick the most suitable skills (that are true to you) from the job description provided in the listing.

Here are some of the key skills of an entry-level IT professional:

While the following are examples of technical skills of an entry-level IT professional:

Refer to the following entry-level IT resume sample showcasing an ideal skills section:

Also read: What skills should you put on a resume in 2023?

Entry-level IT Resume Objective

The objective section of your entry-level IT resume must highlight your best academic accomplishments and tell the recruiters how you can leverage your knowledge and skills to benefit the company.

Limit your resume objective to 3-4 lines and avoid writing about your personal agenda or goals.

The ideal way to compose an entry-level IT resume objective is given below:

Also read: How to write a resume objective in 2023?

Entry Level IT Job Salary

• According to Indeed dot com The average salary for an entry-level IT Technician is $16.00 per hour
• According to salary dot com The average salary of an entry-level IT professional in the USA is $63,521

Also read: How to negotiate your salary in 2023?

Entry-level IT Resume Sample

To help you get a visual perception of an ideal entry-level IT resume, take a look at the following sample:

• Software : CRM Software
• Languages : Python, JavaScript, HTML, CSS, Eclipse
• Operating Systems : Linux, Unix, MS-Windows
• Analyzed & troubleshot 100+ systems and performed required repairs & modifications
• Installed & configured 200+ desktops & identified & resolved hardware/software issues to bolster productivity by 10%
• Documented upgrades to the systems & maintained user information; improved overall efficiency by 15%
• Coordinated with the IT staff & interacted with 10+ customers on a daily basis to resolve technical issues
• Played a key role in monitoring administration activities to maintain & reset all passwords and monitor all requests
• Liaised with 3+ IT vendors to resolve issues related to equipment, hardware, & software and LAN/WAN Connectivity
• Collaborated with cross-functional teams to perform disaster recovery & implement effective security measures
• GPA: 4.5/5.0
• Fundraiser at ChildGrowth NGO | May '18 - Present
• Organized various events and fundraised $10k from anonymous sponsors for the organization
• Taught Mathematics & Computer Science to 30+ students over the weekends
• Member of the Red Cross Society | May '17 - Present
• Captain of the University's Basketball Team | Apr '18 - Jan '20
• Languages : English (native), Spanish (working proficiency), and German (fluent)

Resume Tips for IT Freshers

To help you ensure that your resume for IT fresher is impeccable, given below are some tips on the best industry practices you can follow:

• Avoid making your resume for IT fresher longer than a page.
• Quantify your achievements and internship duties wherever possible to create more impact.
• Use easy to read fonts like Arial, Calibri, and Times New Roman to enhance the ATS-friendliness of your IT freshers resume.
• To ensure that your resume is cohesive, use the same date format (DD/YY or DD/YYYY) throughout your resume.
• Proofread your resume to avoid grammatical errors and typos as surveys show that 77% of hiring professionals reject resumes for the same reason.
• Leave ample white space between resume sections to avoid making your resume look cluttered.

Key Takeaways

Here are the key takeaways from the blog:

• Structure your entry-level IT job resume by using the reverse chronological resume format.
• Maintain your individuality by writing your full name as the resume header.
• Provide a valid profile title that identifies your professional status.
• Describe your experience in one-liner bullet points and avoid paragraphs.
• Compile your framed points under buckets and bold your achievements and contributions.
• Use suitable keywords to make sure that your resume gets picked by the ATS.
• Give an overview of your resume by composing an entry-level IT resume objective.

You can also use Hiration's AI-powered Resume builder to create an ATS-friendly resume within minutes. Additionally, reach out to us at [email protected] if you have any career-related queries.

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How to Write an Entry Level IT Resume [With 3 Examples]

When we speak to entry-level IT professionals, it isn’t uncommon for us to hear -

“I sent 400 applications and only got 2 calls, is it normal? Is finding an IT job that hard? Is my entry-level IT resume that bad?”

Not having an experience hurts your chances for sure, but it isn’t the end of the road .

The key is to differentiate yourself from the rest by writing an entry-level IT resume.

While you work on improving your qualifications (projects, certifications, etc) - this guide will help you perfect your IT resume with no experience .

Let’s start by looking at some entry-level IT resumes that you can drive inspiration from. But if you feel you need more inspiration, browse our 500+ resume examples library.

• Entry Level IT Resume with No Experience Example

• Entry Level IT Resume with 6 Months of Experience Example

• Entry Level IT Support Technician Resume Example

• How to Write an Entry-Level IT Resume

After reviewing thousands of entry-level IT resumes, here’s our take on how you should write yours:

• Unprofessional templates, odd white spaces, and general ill-fitting resume templates lead to rejection. That’s why select the right entry-level IT resume template.
• Avoid writing paragraphs, try to use bullet points and short sentences. 90% of rejected entry-level resumes fail to do this.
• Carefully put an objective summary, your top skills, any past relevant experience or projects, education, and IT certifications as individual sections.
• Now, make sure your objective is less than three lines, communicates your skills, past relevant experience, and why you are applying for this IT role.
• While listing any relevant past experience, follow the STAR method to impress the hiring manager.
• On the education section - list your degree and year. Add your GPA only if it is more than 3.7.
• While listing your certifications - make sure to list the date on which you completed the certification.
• When your list your skills - focus on IT technical skills and leverage this section to add relevant keywords.
• If you still wish to add soft skills, add them in a separate section.

If you have no experience to show at all (not even from student jobs that could potentially show transferable skills) - put the following sections in your resume instead (in this order):

• Resume header with full name, contact information, links, and objective summary.
• Relevant IT projects.
• Certifications

If you follow the advice given above - you’ll be able to beat 90% of competing job applications.

Also, a hiring manager would consider your application a lot more seriously as your being so thoughtful with your entry-level IT resume.

All good so far, right? And, we understand that you aren’t a copywriter who can write these entry-level IT resume sections without sweating.

That’s why we will show you how you can perfectly write each of these sections. And, we will give you templates to write yours as well.

• Example Entry-Level IT Resume Objective

Aspiring IT Support professional with deep expertise in hardware troubleshooting, technology deployment, network troubleshooting, and virtualization. Dean’s List for all semesters. Actively exploring opportunities to solve complex networking problems.

This IT objective is extremely brief, very impactful, and would keep the hiring manager interested in your application.

If you wish to create a similar entry-level IT resume objective without the pain, simply fill out the template below.

Entry-Level IT Resume Objective Template

Aspiring IT [target job title] professional with deep expertise in [skill 1], [skill 2], and [skill 3]. Achieved [add your top achievement here]. Actively exploring opportunities to solve [a specific interest of yours] problems.

• Summary or Objective for your Entry-level IT Resume with No Experience?

If you have no IT experience, we recommend that you write an objective instead of a resume summary. An objective can more meaningfully convey your existing skills, how they are relevant and why you are applying for a position.

A resume summary would only help if you are an entry-level IT professional with 0-1 year of experience. And, if that’s the case, here’s an example and a template for you.

• Entry Level IT Resume Summary for 0-1 Year Experience IT Professionals

IT Support professional with 8 months of managing ACME’s intranet and handling all IT tickets. Evolved and scaled IT systems at ACME and now exploring more challenging IT support opportunities.

Use the template below to write an impactful entry-level IT resume summary.

Template for Entry-Level IT Resume Summary

IT [job title] professional with [0-1] month(s) of [core expertise, core responsibilities]. [Achieved something] at [current company] and now exploring more challenging [job title] opportunities.

You now should be able to effortlessly write your own entry-level IT objective or summary.

Once you’ve shown a hiring manager that you are skillful and passionate about information technology - it’s time to give them exactly what they want to read further.

We will do that by showcasing relevance through:

• Any work experience with transferable skills.
• Project work performed that displays technical proficiency in IT.
• Certifications that show commitment to learning.
• Skills that show you are relevant to the position.
• Relevant education and a great academic record.
• Right Way to Fill Work History When You’ve No IT Experience

When you write your work history section, you either:

• Have internships or other jobs whose experience would help display your proficiency with IT systems.
• You have no internship or experience but have worked on technical IT projects in college or a personal capacity.

When writing an entry-level IT resume where you can show any past experience that can highlight transferable skills - follow these steps:

• Look at the job description, and extract key skills a hiring manager would want a potential candidate to have.
• Explain how your past experience involved leveraging those skills or solving similar problems.
• Make sure to list your work experience in form of a bulleted list.
• Follow the STAR method while writing your experience.
• Make sure to re-read your entry-level IT resume

But what if you have never worked any job before? Not even an internship!

In that case, we advise that you rename the “Work Experience” section of your entry-level IT resumer to “IT Projects”. Now, you can list your projects in a no-experience IT resume in two ways.

Here are two formats for entry-level IT resumes.

Format Entry-level IT Resume With No Experience #1

[Name of IT Project] [Date/Duration]

• [bullet list item #1 e.g. performed network testing for 100+ connected gateways]
• [bullet list item #2 …]
• [bullet list item #3 …]

Note - use this format only when you are listing a large project. It would make little sense to list smaller projects in that way. If you have done multiple-smaller projects, use the resume format provided below.

IT Projects [Date/Duration]

• [Project 1] [one line description e.g. performed network testing for 100+ connected gateways]
• [Project 2] [one line description …]
• [Project 3] [one line description …]

If you have done any IT internship, list that within the work experience section.

Example of Listing Internship on an Entry-Level IT Resume

IT Support Intern | May-June 2021 Nyoom Technologies | New York, NY

• Assisted with day-to-day IT support queries from Nyoom staff, achieving a 95% success rate.
• Participated in training and development sessions with a staff mentor to develop my IT support and customer service skills.
• Collaborated with IT support staff to update support documentation, empowering staff to address IT issues independently
• Entry Level IT Skills for Resume
• Database maintenance
• Systems administration
• Customer service
• Collaboration
• Microsoft Office suite
• Troubleshooting

These skills are expected from every entry-level IT candidate. If you are applying for a specific role e.g. IT Network Administrator - highlighting your IT networking skills would be the best.

• Certifications for Entry-Level IT Resume
• CompTIA Network+
• CompTIA Security+

These certifications are very commonly expected from entry-level IT resumes with no experience.

• Add Keywords to Your Entry-Level IT Resume

While writing your entry-level IT resume, pick relevant keywords from this list and add to your resume:

• System administration
• IT networking
• IT infrastructure
• Database administration
• Ticket management
• Patch management
• System upgrades
• Network configuration
• Real Entry-Level IT Resumes and What They Can Improve

Entry-Level IT Resume Feedback #1

If we were to improve this entry-level IT resume, we would:

• Lead with IT skills instead of experience using a functional or a combination resume format.
• The date the IT support technician certification was completed should be listed.
• The entry-level IT candidate should make devices, vendors, services, applications, etc that they worked with more visible as that’s the information a hiring manager would look for.

Entry Level IT Resume Feedback #2

• The resume is more than one page, that’s not helpful for an entry-level IT resume. Reduce it to one page.
• Reduce the skill section by using commas instead of adding them to a new line.
• Since the candidate already has an IT background, it would help them if they write an objective explaining how their skills are transferable and better explain why they are applying for the position.
• The resume template used in this entry-level resume has too much whitespace that unnaturally extends the length. Select a better resume template.
• Use more IT specific keywords e.g. troubleshooting systems, networking, Linux, etc.

Entry Level IT Resume Feedback #3

• Turn the two lines under the existing experiences into bullet points following a STAR format.
• Add any relevant IT certification or IT education in a separate section.
• Reduce the number of soft skills used as they are adding fluff to this entry-level resume. The resume currently appears to be from a candidate that hasn’t proactively learned anything about information technology.
• List your college/university and your major/minor. List your GPA if your GPA is more than 3.7.
• Remove the strength section as it is adding no value to your resume.
• How to Improve your Entry-Level IT Resume Even Further?

Reach out to your contacts, colleagues, friends, mentors, etc within the target IT role and ask them for feedback on your entry-level IT resume.

Madison Norton

VP Marketing & Resume Expert

Madison is the VP Marketing and General Manager at VisualCV . He's a seasoned marketing leader, resume writing and career marketing expert and now helping people grow their own career marketing strategies to build a career they love.

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IT Support Specialist Resume Examples: Proven To Get You Hired In 2024

Jump to a template:

• IT Support Specialist
• Help Desk Specialist
• Technical Support Specialist
• IT Technical Analyst
• Systems Support Analyst

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• IT Support Specialist Resume Tips

IT Support Specialist Resume Template

Download in google doc, word or pdf for free. designed to pass resume screening software in 2022., it support specialist resume sample.

IT support specialists are specifically tasked with helping companies or individuals acquaint themselves with technology, and are there to answer any questions or solve any issues their clients may have with technology. Most mid to large-sized companies will have an I.T. support department so you will most likely be working in-house. Apart from an extensive background in I.T., this role requires excellent communication skills and efficient troubleshooting. Make sure your resume is balanced and highlights both your I.T. skills and your customer service skills. This resume does this effectively.

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Recruiter Insight: Why this resume works in 2022

Tips to help you write your it support specialist resume in 2024,    highlight communication skills like languages..

Because this role is a support role, your communication skills are of great importance. Including languages that your speak would be very relevant and potentially very beneficial; especially if you are applying to an international or multi-lingual company.

   Have an extensive skills list.

One of the most important requirements for an I.T. specialist is the ability to solve any I.T. problems that may arise. The easiest way to show your competency in this area is to have a thorough skills list that shows all the areas in I.T. that you are skilled in and could offer support in.

Help Desk Specialist Resume Sample

Technical support specialist resume sample, it technical analyst resume sample, systems support analyst resume sample.

We spoke with hiring managers at companies like Google, Microsoft, and Apple to understand what they look for in IT Support Specialist resumes. They shared insider tips on how to make your resume stand out and increase your chances of getting hired. Here are the top tips they recommend:

   Highlight your technical skills

Hiring managers want to see that you have the technical skills needed for the job. Be specific about the technologies and tools you have experience with.

Instead of just listing 'technical support', include details like:

• Provided technical support for Windows and Mac operating systems
• Troubleshot hardware, software, and network connectivity issues
• Installed and configured computer systems and peripherals

Quantify your experience where possible. For example:

• Resolved an average of 50+ support tickets per week
• Maintained 99% customer satisfaction rating over 2 years

   Show your customer service skills

IT support is not just about technical skills. You also need strong customer service skills to communicate with and assist users. Highlight your ability to:

• Communicate technical information to non-technical users
• Provide patient and empathetic support
• Resolve customer issues efficiently

Avoid generic statements like:

• Good communication skills
• Customer service experience

Instead, provide specific examples:

Helped reduce average call times by 20% by implementing new troubleshooting scripts and processes. Consistently maintained customer satisfaction scores above 95%.

   Include relevant certifications

Certifications show that you have the knowledge and skills needed for the job. They can also help your resume stand out. Some common certifications for IT support specialists include:

• Microsoft Certified Solutions Associate (MCSA)
• Apple Certified Support Professional (ACSP)
• Cisco Certified Network Associate (CCNA)

List your certifications in a separate section on your resume. Include the full name of the certification, the issuing organization, and the date earned.

   Emphasize your problem-solving skills

IT support is all about solving problems. Hiring managers want to see that you have strong problem-solving skills and can think critically.

Instead of just saying you have 'problem-solving skills', provide examples of how you have used those skills:

• Diagnosed and resolved complex technical issues for clients
• Developed and implemented process improvements to prevent recurring issues
• Collaborated with team members to troubleshoot challenging problems

Quantify your impact where possible:

Identified and resolved a system issue that reduced downtime by 80% and saved the company an estimated $50,000 per year.

   Tailor your resume to the job

Customize your resume for each job you apply to. Use the job description as a guide for what skills and experience to highlight.

For example, if the job mentions specific technologies, make sure those are prominently featured on your resume. If the job emphasizes customer service, focus on your communication and problem-solving skills.

Avoid using the same generic resume for every job application. A tailored resume shows the hiring manager that you are a strong fit for their specific needs.

   Showcase your achievements

Don't just list your job duties and responsibilities. Hiring managers want to see the impact you had in your previous roles. Use achievement-oriented bullet points to showcase your successes.

For example, instead of:

• Provided technical support to users
• Resolved an average of 100 support tickets per month, consistently exceeding team targets by 20%
• Reduced average resolution time by 30% by implementing a new ticketing system and processes

Quantify your achievements with numbers, percentages, and other metrics. This helps hiring managers understand the scope and impact of your work.

Writing Your IT Support Specialist Resume: Section By Section

  summary.

A resume summary is an optional section that highlights your most relevant qualifications for the job you're applying for. While it's not required, a well-written summary can help you stand out from other candidates and provide context for your experience, especially if you're changing careers or have a diverse background. However, avoid using an objective statement, as it focuses on your goals rather than how you can benefit the employer.

When writing your IT support specialist resume summary, focus on your technical skills, problem-solving abilities, and customer service experience. Use keywords from the job description to demonstrate your fit for the role, but avoid repeating information that's already in other sections of your resume. Keep your summary concise, limiting it to a few sentences or a short paragraph.

To learn how to write an effective resume summary for your IT Support Specialist resume, or figure out if you need one, please read IT Support Specialist Resume Summary Examples , or IT Support Specialist Resume Objective Examples .

1. Highlight your technical expertise

Emphasize your proficiency in the technical skills and tools required for an IT support specialist role. This may include:

• Operating systems (e.g., Windows, macOS, Linux)
• Hardware and software troubleshooting
• Network configuration and maintenance
• Cybersecurity and data protection

Here's an example of a summary that effectively highlights technical expertise:

Experienced IT support specialist with 5+ years of experience in troubleshooting hardware, software, and network issues. Proficient in Windows and macOS environments, with a strong background in network configuration and cybersecurity. Proven track record of resolving complex technical problems and implementing preventative maintenance measures.

Avoid using vague or generic statements that don't showcase your specific skills, such as:

• Skilled in various technical areas
• Familiar with many different technologies

2. Showcase your customer service skills

In addition to technical expertise, IT support specialists need strong communication and problem-solving skills to effectively assist users. Highlight your ability to:

• Communicate complex technical concepts to non-technical users
• Remain patient and empathetic when working with frustrated users
• Collaborate with team members and other departments

Here's an example of how to showcase these skills in your summary:

Customer-focused IT support specialist with a proven ability to communicate complex technical solutions to diverse user groups. Skilled in active listening, problem-solving, and collaboration to efficiently resolve user issues and maintain high levels of customer satisfaction. Committed to continuous learning and staying up-to-date with emerging technologies.

Avoid making subjective claims about your soft skills without providing context, such as:

• Excellent communication skills
• Team player with a strong work ethic

  Experience

Your work experience section is the heart of your resume. It's where you show hiring managers what you've accomplished in previous roles and how you can apply those skills to the IT support specialist position you're targeting.

In this section, we'll cover the key steps to writing an effective work experience section that will grab the attention of employers and help you land more interviews.

1. Use strong, relevant action verbs

When describing your work experience, start each bullet point with a strong action verb that showcases your skills and accomplishments. Avoid generic verbs like "assisted" or "helped." Instead, use industry-specific verbs that highlight your technical expertise, such as:

• Troubleshot and resolved complex hardware and software issues
• Configured and maintained network systems
• Implemented cybersecurity protocols to protect sensitive data
• Optimized system performance through regular maintenance and updates

By using strong, relevant action verbs, you demonstrate your value and make your resume more engaging to read.

2. Quantify your impact with metrics

Whenever possible, use numbers and metrics to quantify your achievements and show the impact of your work. This helps hiring managers understand the scope of your responsibilities and the value you brought to your previous roles. For example:

• Resolved an average of 50+ support tickets per day, consistently exceeding team targets
• Reduced system downtime by 30% through proactive monitoring and maintenance
• Trained and onboarded 15 new hires, resulting in a 25% increase in team productivity

If you don't have access to specific metrics, you can still use numbers to provide context:

• Managed IT support for an office of 200+ employees
• Supported a network of 500+ devices across multiple locations

3. Highlight your technical skills and tools

As an IT support specialist, your technical skills and knowledge of industry-standard tools are crucial. Make sure to showcase your expertise by mentioning specific technologies, software, and methodologies you've worked with. For example:

• Proficient in Windows, macOS, and Linux operating systems
• Experienced with remote support tools such as TeamViewer and LogMeIn
• Skilled in network troubleshooting using tools like Wireshark and Ping Plotter
• Familiar with ITIL framework and best practices

Avoid simply listing generic skills without context. Instead, demonstrate how you've applied your skills to solve problems and deliver results:

• Technical skills: Hardware, software, networking
• Utilized advanced hardware and software troubleshooting skills to diagnose and resolve complex technical issues, reducing average resolution time by 20%

4. Show career growth and progression

Employers want to see that you've progressed and taken on more responsibility throughout your career. If you've been promoted or taken on leadership roles, make sure to highlight that in your work experience section. For example:

IT Support Specialist, ABC Company (2018-2021) - Promoted to Senior IT Support Specialist in 2020 due to strong performance and leadership skills - Mentored and trained a team of 5 junior support specialists, ensuring consistent quality of service - Collaborated with cross-functional teams to implement new technologies and improve processes

If you don't have a formal promotion, you can still demonstrate growth by showcasing how your responsibilities and impact increased over time:

• Started as a junior support specialist handling basic troubleshooting tasks
• Gradually took on more complex projects and became the go-to person for escalated issues
• Developed and delivered training sessions on new technologies to help upskill the team

  Education

The education section of your IT support specialist resume should be concise yet impactful. It's an opportunity to showcase your relevant technical knowledge and training. Here are some key tips to keep in mind when writing your education section:

1. List degrees that relate to IT support

Include your most relevant degrees first, such as a Bachelor's in Computer Science, Information Technology, or a related field. If you have multiple degrees, list them in reverse chronological order.

Here's an example of how to format your degree:

Bachelor of Science in Information Technology University of ABC, Anytown, USA Graduation: May 2020

If you don't have a directly related degree, you can still include your education. Just make sure to highlight relevant coursework or projects in the description.

2. Highlight relevant coursework and projects

If you're a recent graduate or have limited work experience, you can bolster your education section by listing relevant coursework, projects, or academic achievements. This shows employers that you have the necessary skills and knowledge for the role.

For example:

• Relevant Coursework: Network Security, Database Management, IT Project Management
• Senior Capstone Project: Developed a ticketing system for the university's IT department, improving response times by 25%

3. Include relevant certifications

In the IT field, certifications are highly valued and can set you apart from other candidates. If you have any relevant certifications, such as CompTIA A+, Network+, or ITIL, include them in your education section.

Here's an example:

CompTIA A+ Certification Issued: June 2021 Expiration: June 2024

If you have multiple certifications, consider creating a separate "Certifications" section to highlight them.

4. Keep it brief for senior-level positions

If you're a senior-level IT support specialist with extensive work experience, your education section should be brief and to the point. Employers will be more interested in your professional accomplishments than your academic background.

Here's an example of what not to do:

Bachelor of Science in Computer Science University of XYZ, Anytown, USA Graduation: May 1995 Relevant Coursework: Programming 101, Intro to Databases, Web Development GPA: 3.2

Instead, keep it concise:

Bachelor of Science in Computer Science University of XYZ

  Skills

The skills section on your resume is one of the most important parts, especially as an IT support specialist. Hiring managers and recruiters will quickly scan this section to see if you have the technical skills and knowledge they need. Here are some tips to make sure your skills section is effective and helps you get noticed.

1. Highlight technical skills from the job description

When applying for IT support specialist roles, it's crucial to showcase the specific technical skills that the job requires. Look closely at the job description and identify the key skills they are looking for, such as:

• Networking protocols (TCP/IP, DHCP, DNS)
• Operating systems (Windows, Linux, macOS)
• Helpdesk ticketing systems (Zendesk, ServiceNow)
• Scripting languages (Python, PowerShell)

By tailoring your skills section to match the job requirements, you'll demonstrate to the employer that you have the specific expertise they need. This will also help your resume pass through Applicant Tracking Systems (ATS) that screen for relevant keywords.

To check if your resume has the right skills and keywords that employers are looking for, try using a tool like Targeted Resume . It analyzes your resume against a specific job description and provides suggestions on skills to include.

2. Group skills into categories

Rather than listing your skills in a long, unorganized bullet list, consider grouping them into categories. This makes it easier for hiring managers to quickly scan and understand your expertise. For example:

Operating Systems : Windows 10, Linux, macOS Networking : TCP/IP, DHCP, DNS, Cisco IOS Helpdesk Support : Zendesk, ServiceNow, Remote Desktop Scripting : Python, PowerShell, Bash

Grouping your skills into 3-4 main categories keeps your skills section organized and focused. Avoid creating too many categories, which can look cluttered and unfocused, like this example:

Software : Zendesk, Salesforce, ServiceNow, Jira Hardware : Laptops, Desktops, Printers, Scanners Mobile Devices : iOS, Android Networking : Firewalls, Routers, Switches Databases : SQL, MySQL, Oracle Cloud Platforms : AWS, Azure

Not sure if your skills section is well-organized and effective? Get an objective critique with Score My Resume , which checks your resume's skills section and other key areas in seconds.

3. Include both hard and soft skills

As an IT support specialist, technical hard skills are essential to include on your resume. However, don't neglect important soft skills that are also crucial for success in this customer-facing role. Some key soft skills to consider are:

• Problem-solving
• Attention to detail
• Communication
• Time management

While you should focus primarily on technical skills, adding a few key soft skills shows hiring managers that you're well-rounded. Just be sure to demonstrate these soft skills in your work experience rather than listing generic buzzwords.

Here's an example of an IT support specialist skills section that balances hard and soft skills:

Technical Skills : Windows 10, Active Directory, Zendesk, Cisco networking, Python scripting Soft Skills : Troubleshooting, communication, attention to detail, time management

Avoid listing too many soft skills, which can make it seem like you lack technical expertise. Aim for no more than 4-5 soft skills at most.

4. List skills by proficiency level

If you want to provide more context about your skills, consider listing them by proficiency level. This gives employers a better sense of your expertise in each area. For example:

Expert : Windows 10, Active Directory, Zendesk ticketing system Advanced : Linux, Cisco IOS, SQL databases Intermediate : Python, PowerShell scripting

However, be honest about your proficiency levels. Don't claim to be an "expert" in a skill unless you truly are. Also, avoid listing skills as "beginner" on your resume, as this suggests you don't have enough experience yet.

Here's an example of how not to list skills by proficiency level:

Expert : Windows 10, Linux, Python, SQL, network troubleshooting, helpdesk support, technical writing, project management Beginner : Cloud computing, agile methodologies, data analysis

Listing too many skills as "expert" is unrealistic and seems exaggerated. And including "beginner" skills takes up valuable space without adding much value. Instead, focus on skills you have at least intermediate to advanced proficiency in.

Tailor your listed proficiencies to the job you're applying to. If a skill is critical for the role, make sure you have it listed as "advanced" or "expert" if possible.

Skills For IT Support Specialist Resumes

Here are examples of popular skills from IT Support Specialist job descriptions that you can include on your resume.

• Microsoft SQL Server
• Web Development
• Troubleshooting
• Windows Server

Skills Word Cloud For IT Support Specialist Resumes

This word cloud highlights the important keywords that appear on IT Support Specialist job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.

How to use these skills?

Similar resume templates, desktop support.

IT Specialist

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Resume Guide: Detailed Insights From Recruiters

• IT Specialist Resume Guide & Examples for 2022

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•  Get a resume score compared to other IT Support Specialist resumes in your industry.

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•  Find the IT Support Specialist skills your resume is missing.

•  Get rid of hidden red flags the hiring managers and resume screeners look for.

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IT Support Specialist Resumes

• Template #1: IT Support Specialist
• Template #2: IT Support Specialist
• Template #3: Help Desk Specialist
• Template #4: Technical Support Specialist
• Template #5: IT Technical Analyst
• Template #6: Systems Support Analyst
• Skills for IT Support Specialist Resumes
• Free IT Support Specialist Resume Review
• Other Engineering Resumes
• IT Support Specialist Interview Guide
• IT Support Specialist Sample Cover Letters
• Alternative Careers to a Information Technology Specialist
• All Resumes
• Resume Action Verbs

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