personal presentation of a flight attendant

personal presentation requirements for a flight attendant

• What is Cabin Crew Course

A cabin crew course is a comprehensive training program designed to prepare individuals for careers as flight attendants or cabin crew members in the airline industry. These courses provide aspiring cabin crew members with the knowledge, skills, and abilities necessary to ensure the safety, comfort, and satisfaction of airline passengers during their flights. In this detailed explanation, we will delve into various aspects of cabin crew courses , including their objectives, curriculum, training methods, and career prospects.

1. Course Objectives:

The primary objectives of a cabin crew course are as follows:

• Safety: Ensure the safety of passengers and crew members by understanding and implementing safety procedures, emergency protocols, and first aid techniques.
• Service Excellence: Provide exceptional customer service, including serving meals and beverages, assisting passengers with their needs, and maintaining a positive and professional demeanor.
• Cultural Competence: Develop cultural sensitivity and interpersonal skills to interact effectively with passengers from diverse backgrounds.
• Communication: Master effective communication skills, including language proficiency and clear communication during emergencies.
• Teamwork: Work cohesively as part of a cabin crew team to handle various situations that may arise during flights.
• Regulatory Compliance: Understand and adhere to aviation regulations and guidelines set by relevant authorities, such as the Federal Aviation Administration (FAA) in the United States or the European Union Aviation Safety Agency (EASA).

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2. Curriculum:

Cabin crew courses typically cover a wide range of topics to equip students with the necessary skills and knowledge for their roles. Here are some key components of a typical cabin crew course:

a. Safety and Emergency Procedures:

• Firefighting techniques
• Evacuation procedures
• Handling medical emergencies
• Use of safety equipment such as life vests and oxygen masks

b. Customer Service:

• In-flight service procedures
• Conflict resolution
• Dealing with difficult passengers
• Cultural awareness and diversity training

c. Communication Skills:

• Effective communication with passengers and crew
• Multilingual abilities, if applicable
• Announcements and public speaking

d. Aviation Regulations:

• Understanding aviation laws and regulations
• Security procedures and protocols
• Airport and aircraft security

e. First Aid and CPR:

• Basic first aid
• Cardio-pulmonary resuscitation (CPR)
• Handling common in-flight medical issues

f. Aircraft Familiarization:

• Different aircraft types
• Cabin layout and equipment
• Aircraft systems and controls

g. Service Etiquette:

• Table service and meal presentation
• Beverage service and handling dietary restrictions
• Handling special requests and VIP passengers

h. Teamwork and Crew Resource Management:

• Working as a team with other crew members
• Problem-solving and decision-making skills
• Effective communication within the cabin crew team

i. Grooming and Appearance:

• Personal grooming and hygiene standards
• Uniform care and presentation

3. Training Methods:

Cabin crew courses typically use a combination of training methods to ensure that students are well-prepared for their roles. These methods may include:

a. Classroom Instruction: Instructors provide theoretical knowledge through lectures, presentations, and discussions. Topics such as aviation regulations, safety procedures, and customer service techniques are covered in the classroom.

b. Practical Training: Students participate in hands-on exercises and simulations to practice safety procedures, emergency responses, and service protocols. Practical training often takes place in a mock cabin environment.

c. Role-Playing: Role-playing scenarios are used to simulate in-flight situations, such as dealing with difficult passengers or handling medical emergencies. This allows students to apply their knowledge in a realistic setting.

d. Language Training: If the course is designed for international travel, language proficiency is crucial. Language classes or assessments may be included to ensure that cabin crew members can communicate effectively with passengers.

e. On-the-Job Training: Some cabin crew courses may include a period of on-the-job training or internship with an airline. This provides students with real-world experience and exposure to the daily responsibilities of cabin crew members.

4. Duration and Certification:

The duration of a cabin crew course can vary depending on the institution and the depth of training. Typically, these courses last anywhere from a few weeks to a few months. Upon successful completion of the course, students are awarded a certification or diploma, which is often recognized by aviation authorities and airlines. Some courses may also include examinations and assessments to ensure that students meet the required standards.

5. Career Prospects:

Completing a cabin crew course opens up various career opportunities in the airline industry. Here are some potential career paths for cabin crew members:

a. Flight Attendant: The most common career choice for cabin crew course graduates is to become a flight attendant. Flight attendants are responsible for ensuring the safety and comfort of passengers during flights. They also provide in-flight services such as serving meals and beverages.

b. Senior Flight Attendant: With experience, flight attendants can advance to senior positions, where they may take on supervisory roles and mentor junior crew members.

c. In-Flight Supervisor or Manager: Some cabin crew members may pursue careers as in-flight supervisors or managers, overseeing the entire cabin crew team and ensuring that all operations run smoothly.

d. Corporate Flight Attendant: Corporate flight attendants work on private jets and charter flights, catering to the needs of executives and high-net-worth individuals. This role often involves higher pay and more personalized service.

e. Ground Crew: While not directly related to cabin crew roles, some graduates may choose to work in ground operations, including roles such as check-in agents, gate agents, or airline customer service representatives.

f. Cabin Safety Trainer: Experienced cabin crew members may transition into roles as cabin safety trainers, educating new recruits on safety procedures and emergency protocols.

6. Conclusion:

In summary, a cabin crew course is a comprehensive training program designed to prepare individuals for fulfilling and dynamic careers in the airline industry. These courses cover a wide range of topics, including safety procedures, customer service, communication skills, and aviation regulations. Graduates of these courses can pursue careers as flight attendants, corporate flight attendants, in-flight supervisors, and more. The training methods used in these courses combine theoretical knowledge with practical experience, ensuring that cabin crew members are well-prepared to handle the challenges and responsibilities of their roles. Whether you dream of traveling the world while ensuring the safety and comfort of passengers or are seeking a dynamic career in aviation, a cabin crew course can be the first step towards achieving your goals in the airline industry.

Cabin Crew Diploma Course in Malaysia

A cabin crew diploma course is a specialized training program designed to prepare individuals for careers as flight attendants or cabin crew members. These courses provide comprehensive training in various aspects of airline operations, safety procedures, customer service, and communication skills. In this detailed explanation, we will explore the key components of cabin crew diploma courses, including their curriculum, benefits, career prospects, and the skills and knowledge they impart.

1. Introduction to Cabin Crew Diploma Courses:

Cabin crew diploma courses are structured programs offered by aviation training institutions, flight academies, or airlines to educate and train individuals aspiring to work as flight attendants. These courses typically cover a wide range of topics and skills to ensure that cabin crew members are well-prepared to perform their duties effectively and efficiently.

2. Curriculum and Course Structure:

A typical cabin crew diploma course covers a diverse range of subjects to equip students with the necessary knowledge and skills. The curriculum can vary from one institution to another but often includes the following components:

2.1. Safety and Emergency Procedures:

• Firefighting techniques.
• Evacuation procedures.
• First aid and CPR.
• Handling emergency situations.

2.2. Customer Service and Hospitality:

• Interpersonal skills.
• Conflict resolution.
• In-flight service protocols.
• Passenger communication.

2.3. Aviation Regulations and Compliance:

• Understanding aviation laws and regulations.
• Security protocols.
• Cabin crew responsibilities under international aviation guidelines.

2.4. Aircraft Familiarization:

• Learning about various aircraft types.
• Understanding cabin layouts and equipment.
• Safety features and equipment location.

2.5. In-Flight Service Training:

• Food and beverage service.
• In-flight entertainment systems.
• Handling passenger requests.

2.6. Cultural Sensitivity and Diversity Training:

• Understanding and respecting diverse cultures.
• Handling passengers from different backgrounds.

2.7. Communication Skills:

• Effective communication with passengers and crew members.
• Announcements and instructions.
• Language proficiency (English is often a requirement).

2.8. Teamwork and Leadership:

• Working cohesively with fellow crew members.
• Leadership in emergency situations.

2.9. Grooming and Personal Presentation:

• Uniform and grooming standards.
• Personal hygiene and appearance.

2.10. Practical Training: – Mock-up aircraft for hands-on practice. – Role-playing exercises to simulate in-flight scenarios.

3. Duration and Intensity:

The duration of cabin crew diploma courses can vary, but they typically last anywhere from 6 weeks to several months. The intensity of the training may also differ, with some programs offering full-time courses, while others provide part-time or weekend options to accommodate students’ schedules.

4. Benefits of Cabin Crew Diploma Courses:

Pursuing a cabin crew diploma course offers several benefits for individuals aspiring to work in the airline industry:

4.1. Industry-Specific Knowledge: These courses provide in-depth knowledge of aviation regulations, safety procedures, and customer service standards specific to the airline industry.

4.2. Skill Development: Students acquire a wide range of skills, including communication, problem-solving, conflict resolution, and teamwork, which are valuable not only in aviation but in various career paths.

4.3. Increased Employability: Completing a cabin crew diploma course enhances a candidate’s competitiveness in the job market, making it easier to secure a position as a flight attendant.

4.4. Networking Opportunities: Students often have the chance to connect with industry professionals and build a network that can be advantageous in their future careers.

4.5. Career Advancement: The training received in these courses can serve as a foundation for career advancement within the airline industry, such as moving into supervisory or managerial roles.

4.6. Personal Growth: Cabin crew training promotes personal development, including increased confidence, adaptability, and cultural sensitivity.

5. Admission Requirements:

To enroll in a cabin crew diploma course, candidates typically need to meet certain eligibility criteria, which may include:

5.1. Educational Qualifications: Most programs require a high school diploma or equivalent educational qualification.

5.2. Age Limit: Candidates are often required to be at least 18 years old, as this is the minimum age for flight attendants in many countries.

5.3. Physical Fitness: Airlines may have specific health and fitness requirements that candidates must meet, including height, weight, and vision standards.

5.4. Language Proficiency: Proficiency in the English language is commonly required, as English is the international language of aviation. Some airlines may also require proficiency in additional languages.

5.5. Background Check: Candidates must undergo background checks and security clearances, as cabin crew members are responsible for the safety and security of passengers.

6. Training Facilities and Institutions:

Cabin crew diploma courses are offered by a variety of institutions, including:

6.1. Aviation Training Schools: These specialized schools focus on aviation-related education and training. They often have state-of-the-art facilities, including aircraft mock-ups for hands-on training.

6.2. Airlines: Some airlines have their own training academies where they offer cabin crew training to their future employees.

6.3. Community Colleges and Vocational Schools: These institutions may offer cabin crew diploma courses as part of their curriculum.

6.4. Online Courses: In recent years, some institutions have started offering online cabin crew courses, allowing students to complete their training remotely.

7. Certification and Licensing:

Upon successful completion of a cabin crew diploma course, graduates are typically awarded a certificate of completion. However, to work as a flight attendant, they often need additional licenses and certifications, which may include:

7.1. Air Operator Certificate (AOC): This certificate is issued by the aviation authority of a specific country and allows the airline to operate commercial flights. Cabin crew members work under the AOC of their employing airline.

7.2. Safety and Emergency Procedures Certification: Flight attendants must demonstrate their knowledge of safety and emergency procedures and pass regular proficiency checks.

7.3. First Aid and CPR Certification: Flight attendants are usually required to maintain current first aid and CPR certifications.

7.4. Recurrent Training: Cabin crew members must undergo recurrent training to stay up-to-date with safety procedures and regulations.

8. Career Prospects and Opportunities:

A cabin crew diploma opens doors to a career in the airline industry with various opportunities for growth and advancement:

8.1. Flight Attendant: The most common career path for cabin crew graduates is to become a flight attendant, responsible for ensuring the safety and comfort of passengers during flights.

8.2. Senior Flight Attendant: With experience, flight attendants can advance to senior positions, where they may take on supervisory roles and mentor newer crew members.

8.3. In-Flight Supervisor: Some airlines have in-flight supervisors who oversee the cabin crew’s operations on a specific flight.

8.4. Ground Staff: Cabin crew members may also transition to ground-based roles, such as customer service representatives, check-in agents, or airline operations roles.

8.5. Corporate Flight Attendant: Experienced cabin crew members may choose to work as corporate flight attendants on private jets, serving high-net-worth individuals and corporate clients.

8.6. Cabin Crew Trainer: Those with extensive experience and knowledge can become cabin crew trainers, teaching the next generation of flight attendants.

9. Skills Acquired in Cabin Crew Diploma Courses:

Cabin crew diploma courses are designed to equip students with a wide range of skills and competencies, including:

9.1. Safety Skills: Graduates are well-versed in safety protocols and emergency procedures, ensuring the safety of passengers during flights.

9.2. Customer Service: Cabin crew members are trained to provide exceptional customer service, addressing passengers’ needs and ensuring a pleasant flying experience.

9.3. Communication Skills: Effective communication with passengers and crew members is a fundamental skill taught in these courses.

9.4. Problem-Solving: Cabin crew members learn to handle unexpected situations and resolve conflicts calmly and efficiently.

9.5. Teamwork: Working as part of a team is essential in the aviation industry, and graduates are trained to collaborate effectively with colleagues.

9.6. Cultural Sensitivity: In a global industry, understanding and respecting diverse cultures is crucial for providing top-notch service to passengers from around the world.

9.7. Time Management: Cabin crew members must manage their time efficiently to ensure that in-flight services run smoothly.

10. Conclusion:

In summary, cabin crew diploma courses provide comprehensive training for individuals aspiring to work as flight attendants or cabin crew members in the airline industry. These courses cover a wide range of topics, including safety procedures, customer service, and communication skills. Graduates of these programs are well-prepared for the challenges and responsibilities of their roles, and they often enjoy a rewarding career with opportunities for growth and advancement within the aviation industry. Pursuing a cabin crew diploma is not only an investment in one’s career but also a pathway to personal growth and development.

Centuria Malaysia

Address:  No.820, Level 8, Block A4, Leisure Commerce Square, Jalan PJS 8/9, Bandar Sunway, 46150, Selangor Darul Ehsan, Malaysia.

Business Hours: 8:30am – 5:00pm (Daily)

Enquiries:   012-663 0605  |  016-2011 018

Tel (Office):   +6(03) 7875 7877

Email:  [email protected]

Website:   www.CabinCrew.my

Cabin Crew Academy Malaysia – Centuria

Cabin Crew Training Exams

Cabin crew training exams ordinarily cover a great many points connected with the obligations and obligations of cabin crew individuals. The particular questions might change relying upon the airline or training program, however here are a few normal points and model questions that you could experience in a cabin crew training test:

Wellbeing and Crisis Procedures: a. What are the essential obligations of cabin crew during a crisis clearing? b. Depict the appropriate activity of the airplane’s crisis exits. c. What moves ought to cabin crew make in case of a decompression crisis? d. Make sense of the “hold onto something” position and when it ought to be utilized. e. How might cabin crew handle raucous travelers during a flight?

Medical aid and Health related Crises: a. What is the underlying reaction to a traveler encountering a respiratory failure? b. Depict the means for directing cardiopulmonary revival (CPR). c. How could cabin crew handle a traveler who is encountering a serious unfavorably susceptible response? d. Make sense of the procedures for helping travelers with a potential irresistible illness installed. e. What supplies are normally remembered for a cabin crew’s clinical unit?

Client support: a. How could cabin crew welcome travelers and cause them to feel appreciated? b. What steps can cabin crew take to handle traveler objections or tough spots? c. Depict the legitimate help of dinners and drinks during a flight. d. What are the vital components of powerful correspondence with travelers? e. How might cabin crew help travelers with extraordinary necessities or solicitations?

Airplane Frameworks and Hardware: a. Make sense of the elements of the different fastens, switches, and controls in the cabin. b. Portray the sorts of wellbeing hardware accessible in the cabin and their purposes. c. What is the job of cabin crew in setting up the cabin for departure and landing? d. How could cabin crew answer smoke or fire in the cabin? e. What are the procedures for working the airplane’s crisis oxygen framework?

Security: a. What are the safety efforts cabin crew ought to follow to forestall unapproved admittance to the cockpit? b. Portray the procedures for handling dubious things or travelers. c. How might cabin crew answer bomb dangers or commandeering endeavors? d. Make sense of the significance of crew carefulness and correspondence in keeping up with security. e. Which job really do cabin crew play in guaranteeing traveler and crew security during fierce circumstances?

Flight Guidelines and Company Arrangements: a. What are the administrative prerequisites for cabin crew qualifications and training ? b. How does the airline’s particular arrangements and procedures influence cabin crew’s liabilities? c. Depict the job of cabin crew in agreeing with wellbeing and security guidelines. d. What are the impediments on liquor utilization for cabin crew individuals? e. How might cabin crew handle irreconcilable situations and moral predicaments?

If it’s not too much trouble, note that these are general models, and the genuine questions in a cabin crew training test might shift relying upon the airline and the particular training program. It’s crucial for audit the materials gave during your training and study the airline-explicit guidelines and procedures to guarantee your outcome in the test.

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FOR IMMEDIATE RELEASE

Contact: [Shirley Hew] [CEO] [Centuria Academy] [[email protected]] [6012-663 0605]

Official Press Release

Centuria Academy Malaysia Launches Three Major Courses on cabincrew.my

[Petaling Jaya, Selangor] – Centuria Academy, a leading provider of aviation and hospitality education, is delighted to announce the launch of three major courses on their website, cabincrew.my. These courses cater to individuals seeking a rewarding career in the aviation and hospitality industry, offering comprehensive training and expertise in the field. This innovative course offers an array of resources and modules tailored to equip future cabin crew members with the essential skills and knowledge needed to excel in their roles.

The three flagship courses introduced by Centuria Academy are as follows:

Cabin Crew Diploma : The Cabin Crew Diploma is designed to equip aspiring flight attendants with the necessary skills and knowledge to excel in their roles. This intensive course covers a wide range of topics, including safety procedures, customer service, in-flight service, and communication skills. Graduates of this program will be well-prepared for a dynamic and exciting career in the airline industry.

Cruise Operating Skill Course : The Cruise Operating Skill Course is perfect for individuals who dream of working on luxurious cruise ships. This course provides a comprehensive understanding of cruise operations, guest services, and safety protocols. Students will learn about cruise ship management, event planning, and how to deliver exceptional customer experiences in a maritime setting.

General Management Diploma Course : The General Management Diploma Course is ideal for those looking to advance their careers in the aviation and hospitality sectors. This program covers essential management principles, leadership skills, and business acumen. Graduates will gain a competitive edge in the industry by acquiring a deep understanding of general management practices.

“At Centuria Academy, we are committed to providing top-notch education and training to aspiring professionals in the aviation and hospitality fields,” said [Shirley Hew], [CEO] at Centuria Academy. “Our newly introduced courses are tailored to meet the evolving needs of the industry and prepare our students for successful careers.”

Key highlights of the courses include:

Comprehensive Curriculum: The course includes a wide range of modules, covering topics such as in-flight safety procedures, passenger service, emergency response, and cultural sensitivity.

Interactive Learning: Students can engage in interactive online lessons, quizzes, and assignments, providing a dynamic learning experience.

Experienced Instructors: The course is led by experienced cabin crew trainers who bring real-world insights and knowledge to the virtual classroom.

Flexible Scheduling: Centuria Academy understands the need for flexibility in today’s busy world. The course offers flexible scheduling options, allowing students to balance their studies with other commitments.

Career Development: Upon completion of the course, students will receive a certificate of achievement, enhancing their prospects for a successful cabin crew career.

Job Placement Assistance: Centuria Academy is committed to helping its students succeed. They offer job placement assistance and guidance to help graduates find employment opportunities in the aviation industry.

Centuria Academy has a team of experienced instructors who bring their industry expertise to the classroom, ensuring that students receive high-quality education and practical training.

To learn more about these courses and enroll, visit the official Centuria Academy website at https://cabincrew.my .

For media inquiries, please contact:

[Shirley Hew] [CEO] [Centuria Academy] [[email protected]] [6012-663 0605]

About Cabin Crew Course: Centuria Academy is a leading platform dedicated to providing high-quality cabin crew training. With a commitment to excellence and a team of experienced professionals, Centuria Academy is the go-to destination for individuals aspiring to embark on a rewarding career in the aviation industry with a commitment to excellence and a team of experienced instructors, Centuria Academy offers comprehensive training programs that prepare students for successful careers in aviation, cruise ship operations, and general management.

Airline flight attendants or cabin staff (also called stewards/stewardesses, air hosts/hostesses, cabin attendants) are customers associated with an aircrew utilized by airlines mainly to guarantee the protection and comfort of travellers aboard commercial plane tickets, on go for business jet aeroplanes, and on some armed forces aircraft.

Overview The principal role of any trip attendant is to ensure traveler safety. Furthermore, flight attendants tend to be tasked with customer support obligations such as portion meals and beverages, as a second responsibility.

The amount of air travel attendants required on plane tickets are mandated by international security laws. For planes with up to 19 traveler seats, no air travel attendant is necessary. For bigger planes, one airline flight attendant per 50 traveler seats is necessary.

Nearly all flight attendants for some airlines are feminine, though a considerable number of guys have got into the industry since 1980.

Before each flight, airfare attendants be present at a protection briefing with the pilots and lead airfare attendant. In this briefing, each goes over basic safety and disaster checklists, the locations and levels of disaster equipment and other features specific compared to that aeroplanes type. Boarding particulars are confirmed, such as special needs travellers, small children going as unaccompanied or VIPs.

Climate are reviewed including expected turbulence. Before each flight a basic safety check is conducted to ensure all equipment such as life-vests, torches (flashlights) and firefighting equipment are up to speed, in the right variety, and in proper condition. Any unserviceable or lacking items must be reported and rectified prior to takeoff. They need to screen the cabin for just about any unconventional smells or situations. They help with the launching of carry-on baggage, examining for weight, size and dangerous goods.

They make sure those resting in emergency leave rows are prepared and in a position to help out with an evacuation and move those who find themselves not ready or able from the row into another seats. They then should do a safety demo or monitor people as they watch a safeness video. Then they must “secure the cabin” guaranteeing tray desks are stowed, chairs are in their vertical positions, armrests down and carry-ons stowed effectively and seats belts are fastened prior to takeoff. All of the service between boarding and take-off is named Pre Remove Service.

Once up in air, flight attendants will most likely serve refreshments and/or food to people using an flight service trolley. You should definitely performing customer support duties, journey attendants must routinely conduct cabin assessments and listen for just about any unusual sounds or situations. Assessments must also be achieved on the lavatory to guarantee the smoke detector was not disabled or ruined and restock items as needed.

Regular cockpit bank checks must be achieved to guarantee the health and protection of the pilot(s). They need to also react to call lights interacting with special demands. During turbulence, trip attendants must be sure the cabin is secure. Ahead of getting, all loose items, trays and rubbish must be gathered and anchored along with service and galley equipment. All hot fluids must be removed. Your final cabin check must then be completed preceding to landing.

It really is essential that air travel attendants stay aware as nearly all emergencies appear during takeoff and getting.Upon landing, airline flight attendants must stay stationed at exits and keep an eye on the aircraft and cabin as people disembark the aircraft. In addition they assist any special needs people and small kids off the aircraft and escort children, while following a proper paperwork and Identification process to escort these to the selected person picking them up.

Journey attendants are trained to cope with a multitude of emergencies, and are been trained in medical. More regular situations can include a bleeding nose area, illness, small accidental injuries, intoxicated passengers, extreme and anxiousness stricken passengers.

Disaster training includes declined takeoffs, crisis landings, cardiac and in-flight medical situations, smoke cigarettes in the cabin, fires, depressurization, on-board births and fatalities, dangerous goods and spills in the cabin, crisis evacuations, hijackings, and normal water landings.

Learn what to say and do to pass the cabin crew interview on your first try

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Cabin crew online video interview explained.

The online video interview is sometimes a step included in the online application for the cabin crew position.

The summary of an online video interview:

• The video interview consists of generic questions that apply to all experience levels.
• You will receive these questions one by one.
• From the moment you see the question, you will have an opportunity to rehearse your answer for up to one minute, then record your final answer and submit it for the recruiters’ review.
• The video screen has a head and shoulders shape that you can use to position your camera correctly. Once that is done, go to the next step.
• Click “start recording.”
• Record your answer and submit it.
• Once all questions are answered and submitted, you will be automatically redirected to the primary application portal for the next steps.

That’s all!

Once you submit your interview, you cannot modify it.

Sample questions for the cabin crew video interview.

Explain why your background and experience would be a good fit for this job.

Tell us your best work achievement to this point in your career. What made this achievement important?

Describe a difficult task you were faced with and how you addressed it.

What is excellent customer service for you?

Tell us how you recharge after a busy day.

What was the best thing about your school experience?

What is the one country you want to visit and why?

What do you think is exceptional customer service?

At this stage of your career, why is our airline the right opportunity for you?

The online video interview allows the airline to get to know you better.

Here are some things to know so you can show your absolute best self during the cabin crew online video interview:

1. It does not require special equipment

Besides a computer equipped with a camera or a mobile device – a smartphone or tablet with a front camera, you will not need access to a professional video camera or a studio.

It does not require uploading a video on YouTube or independently recording a message for the recruitment team. You will be given every step while filling out your online profile, so don't start working on videos before the application.

2. The online video interview is not a live conversation.

The computer randomly chooses the questions you receive from a collection of questions. There isn’t a person who will listen to your video immediately after you press “start recording,” and there will not be a follow-up to your answer. Your answer must be well-structured, straightforward, and brief.

3. You will have time to rehearse your answers.

Once you receive a question, you can rehearse your answer for up to 1 minute.

4. Your appearance must be exquisite

Regardless of the selection method, any appearance in front of the airline should be spotless. You should wear business attire (you can skip the shoes), put on makeup (ladies only), and neatly arrange your hair.

How you present yourself during a formal interview should be the same as how you behave during the video interview.

5. You don't need previous experience doing video interviews.

Most smartphone users have applications to facilitate video calls or other forms of video communication, such as WhatsApp Video, FaceTime, Facebook Live, Instagram Live, etc.

A video interview is not much different than that.

The airline is not looking for perfect video performance but genuine, prepared, and enthusiastic candidates willing to share important parts of their lives and personalities.

Because many candidates often get nervous and self-aware in front of the camera, there is also the option to hide the video while answering the question so you won't see yourself while responding.

6. First impressions are lasting impressions.

While most candidates are required to come in person to the Open Days to establish a first impression, an online video interview allows the candidates to do so without traveling, taking time off work or waiting in line for a long time.

Moreover, from the recruiter’s perspective, they will not be pressured by time or the number of candidates in attendance to decide who gets a chance to participate in an assessment.

7. Your video interview is included to support your application, not to make it.

Your CV is still the strongest pillar of your application. Your photos are also essential. The online video interview will address other aspects, such as:

• Spoken level of English is advanced enough for an extended interview (clear, simple, and easy to understand)
• A high level of personal presentation and compliance with interview etiquette (wear business attire, put on makeup, and do your hair)
• How the answers are structured will establish you as a strong candidate. Aim to talk about relevant experience and what you can do for them, not the other way around. Generally, your purpose is to ignite their curiosity in your profile. After they have watched your presentation, their thought should be, “I want to know more about this candidate.”

The video interview alone will not be a deciding factor for the recruiters, but it will add tremendous value to your CV.

8. the more you rehearse your answers, the better they will get.

Even though you are not required to submit an independent video, the more familiar you get with talking to your computer or phone camera, the better the presentation will get, and the more relaxed you will be.

Download the free  25 Questions and Answers , put on the camera on your phone, and start answering the questions provided. Ask a good friend or family member to watch your videos and offer helpful feedback. When the day comes, you will be ready!

9. No question should come as a surprise.

A strong candidate thinks in advance and prepares answers. During the interview, the one feeling you should not feel is  surprised .

You’re already here, reading about this stage. Now familiarize yourself with the  questions  that might come up and  how to answer them .

The online video interview is a valuable part of the cabin crew recruitment.

It is wonderful for you because instead of spending time waiting for your turn to get 2 minutes with a recruiter, hoping they will notice your CV, you can now decide on the time you want to start the application, rehearse your answers and polish your presentation.

When your application gets shortlisted, and you get invited for an assessment, you already know that they consider you a suitable candidate.

It is also helpful for the airline. Instead of spending precious time in person with candidates who may not be what the airline is aiming for, the pre-selection will be done remotely.

Here is where you can  learn more and practice  the online video interview.

To apply for Emirates Cabin Crew,  click here .

To apply for Etihad Cabin Crew,  click here .

To apply for Qatar Airways Cabin Crew,  click here .

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Simple Flying

What does working as a private jet flight attendant entail.

A deep dive into the private jet life

• Private jet flight attendants have a range of responsibilities, including greeting passengers, serving meals, and ensuring passenger safety.
• They may also be responsible for tasks such as planning flight itineraries, arranging ground transportation, and providing VIP services.
• Working on a private jet can be rewarding, with opportunities for travel and meeting interesting people, but it also requires long hours and professionalism.

Working on a private jet can entail a variety of tasks, depending on the size of the jet and the specific needs of the passengers. On smaller aircraft, you may work alone or ‘fly solo,’ while on larger types, there may be four or five crew members.

Regular tasks

Some of the common duties of a private jet flight attendant include:

• Greeting passengers and providing them with refreshments and snacks
• Preparing and serving meals
• Making sure that the cabin is clean and comfortable
• Attending to the needs of passengers during the flight, such as providing pillows, blankets, or reading material or setting up the entertainment system
• Ensuring the safety of passengers in the event of an emergency

In addition to these duties, private jet flight attendants may also be responsible for other tasks, such as:

• Planning and coordinating the flight itinerary
• Arranging ground transportation for passengers
• Handling luggage and other cargo
• Providing VIP services, such as catering to the specific needs of celebrities or high-profile executives
• Sourcing specific items for the aircraft or the passenger
• Shopping for the aircraft pantry
• Planning menus and ordering catering

The requirements

The qualifications required for working on a private jet vary depending on the specific job. There can be restrictions on age, nationality, languages required, and the experience level of the flight attendant. However, most employers look for candidates with the following:

• A high school diploma or equivalent
• A valid passport
• Visas may be requested for places like the US, India, and China
• Experience in the hospitality industry
• Excellent customer service skills
• Strong communication and organizational skills
• High level of personal presentation
• Excellent time management
• The ability to work independently and as part of a team
• The ability to speak multiple languages
• Cabin crew training and experience

There are certain soft skills that a private jet flight attendant also needs to have:

• Know when to be invisible
• Follow protocol and confidentiality rules
• Be situationally aware
• Be culturally aware
• Have emotional intelligence
• Be discreet

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The rewards

Working on a private jet can be a very rewarding career. It offers the opportunity to travel the world, meet interesting people, and provide excellent customer service. However, it is also a demanding job that requires long hours and a high level of professionalism. Whilst you are on duty, your life is not your own!

Here are some of the pros and cons of working on a private jet:

• Travel the world and often unusual destinations
• Meet interesting people from all walks of life
• Provide excellent customer service
• Higher salary than commercial cabin crew plus per diem
• Flexible hours
• 4 or 5-star hotels whilst away
• Rotational roster with a set number of days on/days off
• No security screenings
• No baggage restrictions
• Demanding job
• Can be lonely
• No airline perks
• Training costs are often covered by the flight attendant

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If you are considering a career as a private jet flight attendant, it is important to weigh the pros and cons carefully. It is a challenging but rewarding job that can offer you a unique opportunity to see the world and meet interesting people.

What are your thoughts? Let us know what you think in the comment section.

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Presentations in the Cabin Crew recruitment process

Do you need help in preparing presentations in the Cabin Crew recruitment process? It’s something that causes a lot of stress for applicants!

Despite being confident about taking on every other aspect of the challenging application process and role, people are often filled with dread at the thought of standing up and speaking in front of a group of people.

Why do I need to prepare a presentation?

As part of your role as crew, you’ll be expected to communicate efficiently with passengers

This could take the form of speaking on the PA system, safety briefings or emergency announcements. The recruitment team want to know that you can get the point across clearly, and answer any questions your audience might have.

When would I have to prepare presentations in the Cabin Crew Recruitment Process?

Usually this will be at one of two points – either as part of the Assessment Day or in your one to one interview.

Don’t worry though – you’ll be given full instructions on how to prepare, and the topic!

Depending on the service you apply to, and the social restrictions in place at the time, you may be asked to do the presentation virtually over a video call.

The presentation will normally be short – around five minutes. Although we know that this can seem like a very long time when you’re the one doing the talking!

Will I have to answer questions?

You may have to answer questions on your presentation from assessors ‘role-playing’ as the appropriate audience for your topic.

The assessors might use a set list of questions applicable to all candidates, or make up ones unique to your presentation. On the other hand, they may just take notes, and ask no questions at all!

You should be told in advance whether to expect questions, but It’s a good idea to be prepared, just in case!

Preparing Presentations in the Cabin Crew Recruitment Process

Preparation is one of the most important parts of a good presentation!

• Think about your audience and their background to decide on how you deliver your presentation.
• Be realistic about how much material you can cover – it’s important to keep within the time limit.
• Remember that the presentation is telling a story, and that this needs to be logical to the audience.
• Learn as much about the subject as you can to help boost confidence in your delivery. It also improves flow and helps with questioning.
• If you’re reading from notes in your presentation, use key words and phrases in your notes to jog your memory rather than sentences.

It’s important to structure your presentation too. Usually, oral presentations have three main stages:

• The introduction
• The body (the presentation itself)

Practise at home by rehearsing in front of a mirror or members of your family, and try to think about any questions that you could be asked.

The Presentation

A few tips to remember in the presentation itself are to:

• Smile and make eye contact!
• Begin by introducing yourself. State the topic clearly and give an outline of what you will cover.
• Face the audience as you speak.
• If you get nervous, take deep breaths and use natural pauses in the content to calm yourself. The recruitment team will understand if you’re a little ill at ease!
• Don’t rush – speak slowly and clearly.
• Vary your tone of voice by changing volume, pitch and intonation – don’t speak in a monotone!

Finally, if you are asked questions, try to answer simply and directly. And importantly, if you don’t have the answer, say so – don’t try to ‘waffle’ or blag your way out of it. Offer a helpful solution like “I’ll have to check the details on that and get back to you”.

Cabin Crew Wings Team

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CareerVillage Articles

Taking flight: your ultimate guide to starting a career as a flight attendant.

Ready for the adventurous life of a flight attendant? Picture yourself meeting customers worldwide and handling unpredictable situations thousands of feet above the ground.

If traversing time zones and traveling into different states, countries, and even continents during a typical workday sounds exciting to you, becoming a flight attendant may be a great career choice. Keep reading to learn what it takes and what it’s like to be a flight attendant, begining with the basic qualifications.

Basic Qualifications for a Career as a Flight Attendant

Let’s start by reviewing the basic qualifications needed to become one, plus some tips for what airlines look for in a candidate. 

1. Minimum Education Requirements

Most airlines will require at least a high school diploma or equivalent experience to be hired as a new flight attendant. However, completing a higher level of education could be the resume item that sets you apart. 

2. Physical & Health Standards

Maintaining great health is important for attendants, as the job can be more physically demanding than some may realize. Airlines typically want flight attendants to fit within a certain heigh-weight range so they can handle things like reaching the overhead bins while fitting comfortably in the aircraft. Besides wearing the airline uniform, you may have noticed as a passenger that attendants are typically required to meet certain physical appearance standards as part of their job. This can include keeping a groomed head and facial hair, wearing only modest jewelry, or having no visible tattoos. 

3. Age and Legal Qualifications

The general rule is that flight attendants must be at least 18 years of age. Besides that, the only legal requirement is to have authorization to work in the country the airline is based in, plus a passport if you’ll be working international flights. 

4. Nice-to-have Qualifications for Standing Out

The aviation industry is competitive, especially if you have a particular airline you’re hoping to work for. Here are some assets that might help set your application apart:

• Language : Proficiency in multiple languages is a huge asset, especially for international airlines. 
• Customer service experience: A large part of a flight attendant’s role is customer-facing, which requires patience and grace. Having previous hospitality or customer service experience can help demonstrate that you’ll know how to interact with passengers and handle difficult situations confidently. 
• Certifications: While you’ll go through the airline’s training program after being hired, you can also earn certifications beforehand to show your commitment. Organizations like the Inflight Institute offer courses that may help get you ahead of the game.

It’s important to be aware of the qualifications for becoming a flight attendant before starting your career path. Keep in mind that each airline will have unique preferences and specific requirements for flight attendants.

Applying to Become a Flight Attendant

You’ve learned the basic requirements for becoming a flight attendant… now it’s time to begin the application process! Let’s walk through it together. 

Airline Research

We mentioned above that every airline has its own set of criteria and preferences for flight attendants. Before applying, take some time to research different airlines. Specifics to look into while you research could be: 

• Company culture – Like any company, airlines have unique values, quirks, and workplace environments. 
• Route options – Do you want to fly domestically or internationally or both? Some airlines travel extensively to international destinations, and others only fly close to home. 
• Specific criteria – During your research, look for unique details  in the flight attendant policy of each airline. You never know what might be a personal dealbreaker. 

Resume & Cover Letter

Making a great first impression is key. When you apply to the airlines you’re interested in working for, it’s critical that you have a strong cover letter along with a well-crafted cover letter. Be sure to highlight your relevant experience and showcase the skills important for flight attendants , like customer service, problem-solving, communication, and more. Moreover, writing a tailored cover letter for each airline you apply to will level up your application. You can impress the airline by demonstrating why you want to be a flight attendant on their aircrafts, specifically. 

Applying & Interviewing for Flight Attendant Roles

These days, most job application can be found online, and the same goes for flight attendant positions. Most of the major airlines have online application portals that can be found on their websites. However, there are other ways to begin the application process. 

For example, some airlines work with professional recruitment agencies that specialize in hiring for aviation or flight attendant positions. Sometimes, airlines will also participate in job fairs, where you may meet recruiters or hiring managers face-to-face. 

Once you’ve submitted your applications to the positions you’re interested in, you’ll wait to hear back for an interview. If you get called back, you can likely expect an initial screening, group interviews, one-on-one interviews, and scenario simulations. 

The application and interview process for flight attendants is relatively standard across US airlines. Spend lots of time preparing and practicing for each one so you can stand out against the competition. 

Training & Certification

Let’s dive right into what happens after an airline selects you as a flight attendant. This exciting phase of your career as a flight attendant will equip you with all the skills and expertise needed to excel while you’re in flight. 

Flight Attendant Training: What to Expect

Most airlines offer comprehensive training programs for newly hired flight attendants, which are most often held at the airline’s training center.

While the exact duration and curriculum of the program will vary depending on the airline, flight attendants can expect at least a month of training that includes a range of subjects, such as: 

• Safety protocols: Airlines must emphasize the importance of safety training to ensure the well-being of passengers. 
• In-flight services: Newly hired flight attendants will learn the procedures for meal services and how to assist passengers with any onboard questions and amenities. 
• Customer service: Even if you have years of experience in customer service, there are specific skills you’ll need during a flight to develop to best address customer needs and ensure a positive experience. 
• Cultural awareness: Especially for international flights, attendants must be properly trained to respectfully engage with customers of diverse backgrounds. 

Flight Attendant Certification

Simply attending the training program won’t land you your first shift on an aircraft. First, you’ll have to pass a series of exams that test the knowledge and practical skills you gained during training. 

Below are a few tips for successfully completing the training and preparing for the exams. 

• Study regularly: Don’t wait until the last minute to cram. Instead, review your notes periodically throughout the training. 
• Buddy up: When you can, collaborate with other trainees in the program to practice your skills. 
• Stay curious: Ask lots of questions – especially in areas of the training you find most challenging.

Bring your enthusiasm for becoming a flight attendant with you to training. Commitment and determination will allow you to become a confident and capable flight attendant. 

A Day in the Life as a Flight Attendant

Wondering what flight attendants really do during a shift (besides what you may have observed as a passenger or in the movies)? Here’s a sneak peek into what your average day might look like as a flight attendant:

• Briefing: Before the flight, attendants get together to discuss the flight details, safety protocols, and any special passenger needs. 
• Aircraft checks: Prior to boarding any passengers, flight attendants must ensure that all emergency equipment is in order and the plane is prepped for guests.
• Safety routines: The flight attendants are responsible for overseeing the procedures for take-off and landing. This can include securely guiding passengers on and off the aircraft, and every safety precaution in between. 
• Service routines: During the flight, attendants are responsible for maintaining the passengers’ comfort. You’ll handle meals, drink services, and any other needs passengers have. 

Post-Flight

• Debriefing: Once everyone’s off the plane, you’ll have a brief meeting to cover anything notable that happened during the flight. 
• Rest: Time to relax! Depending on the flight route, layovers can range from a few hours to a few days. This is a chance to rest, explore, and rejuvenate.

In addition to the typical schedule of a flight attendant, you should also be aware of the common challenges and benefits that come with the profession. For example, being constantly on the move throughout different time zones certainly causes jet lag. On the other hand, you’ll have the opportunity to travel the world.

While managing difficult passengers comes with the territory of being a flight attendant, interacting with new people every day can expand your personal connections and be incredibly rewarding. Another common challenge for flight attendants is the physical strain of the job. However, having a flexible schedule that allows for breaks of multiple days at a time is a huge plus and can balance some of the challenges. It’s always important to weigh pros and cons based on what matters most to you.

Conclusion & Additional Resources

Hopefully, after reading this, you’re even more excited or curious about the prospect of becoming a flight attendant. It’s a unique, exciting, and rewarding profession that has room for growth and advancement. 

If you have more questions about the career of a flight attendant, head to careervillage.org to get answers from real professionals. 

What does a flight attendant do?

Would you make a good flight attendant? Take our career test and find your match with over 800 careers.

What is a Flight Attendant?

A flight attendant is a member of an airline's cabin crew who is responsible for ensuring the safety and comfort of passengers during flights. Flight attendants perform a variety of tasks, including greeting passengers, demonstrating safety procedures, serving meals and drinks, and responding to passenger requests. They also play a critical role in emergency situations, providing first aid and directing passengers to safety.

Flight attendants are responsible for providing excellent customer service to passengers. They must have strong communication skills, a friendly demeanor, and the ability to remain calm under pressure. They work long and irregular hours, often spending several nights away from home. Despite the challenges, many people are attracted to the job due to the opportunity to travel, meet new people, and experience different cultures.

What does a Flight Attendant do?

Flight attendants provide essential customer service, attending to passenger needs, ensuring comfort, and enhancing the overall flying experience. Their training in first aid, safety procedures, and security protocols equips them to handle diverse situations, making them indispensable in maintaining a safe and pleasant environment on aircraft.

Duties and Responsibilities Flight attendants have a range of duties and responsibilities that they perform to ensure the safety, comfort, and well-being of passengers during flights. Here are some detailed duties and responsibilities of flight attendants:

• Pre-Flight Preparation: Before the flight, flight attendants participate in pre-flight briefings with the captain and other crew members. They review safety procedures, discuss the flight plan, and ensure they have the necessary supplies and equipment on board.
• Passenger Safety and Emergency Procedures: Flight attendants play a crucial role in ensuring passenger safety. They conduct pre-flight safety demonstrations, which include showing the proper use of seat belts, oxygen masks, and life jackets. They also demonstrate emergency procedures such as brace positions and evacuation protocols. During the flight, flight attendants remain vigilant, observing passengers and maintaining readiness to respond to any emergency situations that may arise.
• Cabin Preparation: Flight attendants ensure that the cabin is clean, well-stocked, and properly prepared for passengers. They check that emergency equipment, such as fire extinguishers and defibrillators, are in working order. They also ensure that the seating areas, overhead compartments, and lavatories are clean and functional.
• Passenger Service and Hospitality: Flight attendants provide personalized service to passengers, catering to their needs and ensuring their comfort throughout the flight. They assist passengers with finding their seats, storing their carry-on luggage, and settling in. They offer beverages, meals, and snacks, taking into account dietary restrictions and preferences. Flight attendants also provide information and answer questions about the flight, destination, and other travel-related inquiries.
• Conflict Resolution and Passenger Assistance: Flight attendants are skilled in conflict resolution and managing challenging situations. They handle passenger disputes or concerns with professionalism and diplomacy. They also provide assistance to passengers who may require special attention, such as unaccompanied minors, elderly passengers, or individuals with disabilities.
• In-Flight Security and Vigilance: Flight attendants are trained to be vigilant and observant during the flight, looking out for any potential security threats or suspicious behavior. They monitor passenger behavior and intervene if necessary to maintain a safe and secure environment on the aircraft.
• Communication and Coordination: Effective communication and coordination among the flight attendants and the flight deck crew are essential. Flight attendants relay important information, such as weather updates or turbulence alerts, to the captain and vice versa. They also work as a team, supporting each other and ensuring a smooth and efficient operation during the flight.
• Post-Flight Duties: After the flight, flight attendants conduct a post-flight inspection of the cabin, ensuring that all items are properly stowed and secured. They may complete necessary paperwork, such as incident reports or passenger feedback forms. They also assist with the disembarkation process, bidding farewell to passengers and ensuring a safe and orderly exit from the aircraft.

Types of Flight Attendants There are different types of flight attendants who may have specialized roles and responsibilities based on their specific positions or the type of aircraft they work on. Here are some types of flight attendants and what they do:

• Inflight Service Manager/Purser: The inflight service manager, also known as the purser, is a senior flight attendant who leads the cabin crew and oversees the overall service delivery on the flight. They coordinate with the captain and other crew members, ensuring the smooth operation of the flight. They handle any issues that may arise during the flight and ensure that all passengers receive excellent service.
• Lead Flight Attendant: The lead flight attendant, also known as the lead cabin crew member or senior flight attendant, assists the inflight service manager and provides leadership to the cabin crew. They delegate tasks, coordinate cabin service, and assist with the management of any challenging situations that may arise.
• Cabin Crew Member: This is the general term for flight attendants who provide service on the aircraft. Cabin crew members handle various responsibilities such as greeting passengers, conducting safety demonstrations, serving meals and beverages, responding to passenger requests, and ensuring overall passenger comfort.
• First Class/ Business Class Flight Attendant: Flight attendants assigned to first class or business class cabins provide specialized service to passengers in these premium sections. They focus on delivering a higher level of personalized service, attending to individual needs, and creating a luxurious and comfortable experience for passengers in these cabin classes.
• Economy Class Flight Attendant: Flight attendants assigned to the economy class cabin cater to the needs of passengers traveling in the main cabin. They ensure passenger comfort, provide meal and beverage service, assist with seating arrangements, and respond to passenger inquiries or requests.
• Flight Attendant Instructors/Trainers: Some experienced flight attendants take on instructional roles, training and mentoring new or aspiring flight attendants. They teach safety procedures, service standards, emergency protocols, and customer service skills. These instructors play a vital role in shaping the next generation of flight attendants.
• Specialized Flight Attendants: Certain airlines or flights may require specialized flight attendants based on specific requirements. For example, long-haul flights may have dedicated rest area attendants who manage crew rest areas, ensuring that crew members get adequate rest during the flight. Some airlines also have language-specific flight attendants who are fluent in multiple languages to cater to diverse passenger needs.

Are you suited to be a flight attendant?

Flight attendants have distinct personalities . They tend to be enterprising individuals, which means they’re adventurous, ambitious, assertive, extroverted, energetic, enthusiastic, confident, and optimistic. They are dominant, persuasive, and motivational. Some of them are also social, meaning they’re kind, generous, cooperative, patient, caring, helpful, empathetic, tactful, and friendly.

Does this sound like you? Take our free career test to find out if flight attendant is one of your top career matches.

What is the workplace of a Flight Attendant like?

The workplace of a flight attendant is primarily the aircraft cabin, where they perform their duties during flights. The cabin serves as their main workspace, and flight attendants spend a significant amount of time moving throughout its various sections. The size and layout of the cabin can vary depending on the type of aircraft and the airline's configuration. It typically consists of narrow aisles, seating arrangements, galley areas, and lavatories. Flight attendants are constantly on the move, ensuring the safety and comfort of passengers by providing assistance, serving meals and beverages, and conducting routine checks.

The cabin environment is a dynamic and fast-paced one. Flight attendants must be adaptable and able to handle different situations as they arise, including turbulence, medical emergencies, or passenger-related issues. They work closely with their fellow crew members, including pilots and other flight attendants, to maintain effective communication and coordination throughout the flight. Additionally, flight attendants are responsible for managing and operating essential safety equipment on board, such as emergency exits, life rafts, and first aid kits.

Beyond the aircraft, flight attendants also experience layovers in various destinations. During layovers, they stay in hotels provided by the airline, where they have the opportunity to rest, recharge, and prepare for their next flight. These layovers can range from a few hours to several days, depending on the flight schedule. It allows flight attendants to explore different cities or simply relax before returning to work.

Frequently Asked Questions

Pros and cons of being a flight attendant.

Being a flight attendant can be an exciting and rewarding career choice for those who enjoy travel, customer service, and working in a dynamic environment. However, like any profession, it comes with its own set of pros and cons.

• Travel Opportunities: One of the biggest perks of being a flight attendant is the opportunity to explore various destinations. Flight attendants get to travel to different cities and countries, experiencing diverse cultures and meeting new people.
• Flexible Schedule: Flight attendants often have flexible work schedules. They typically work in shifts or on a rotation basis, which can provide opportunities for work-life balance or pursuing personal interests.
• Meeting People: Flight attendants have the chance to interact with a wide range of individuals from different backgrounds. Building connections with passengers and fellow crew members can be fulfilling and offer unique networking opportunities.
• Training and Development: Airlines invest in comprehensive training programs for flight attendants. These programs cover safety procedures, customer service, and personal development, providing valuable skills that can be beneficial in various aspects of life.
• Irregular Schedule: The nature of the job means flight attendants often work irregular hours, including early mornings, late nights, weekends, and holidays. This can disrupt personal routines and make it challenging to maintain a consistent lifestyle.
• Jet Lag and Fatigue: Frequent time zone changes and long-haul flights can lead to jet lag and fatigue. Adjusting to different time zones and dealing with irregular sleep patterns can impact overall well-being and may require time to readjust.
• Physical Demands: Flight attendants must be physically fit and capable of handling the demands of the job. They spend long hours on their feet, frequently lift and move heavy objects, and may face physical challenges during emergency situations or turbulent flights.
• Away from Home: Being a flight attendant often means spending nights away from home due to layovers or multi-day trips. This can result in a sense of disconnection from family and friends and can sometimes lead to feelings of homesickness or loneliness.

Flight Attendants are also known as: Steward Stewardess

Flight Attendant

Aug 02, 2014

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Flight Attendant. By: Bryanna Barritt. Job Description. Flight attendants provide personal services to ensure the safety and comfort of airline passengers. Occupation History.

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Presentation Transcript

Flight Attendant By: Bryanna Barritt

Job Description • Flight attendants provide personal services to ensure the safety and comfort of airline passengers.

Occupation History • Flight attendants have been around since the 1930’s when Ellen Church became the first flight attendant on Boeing Transit Air. In the 1990’s the legislation required men to be hired as flight attendants.

Training ~ Certification ~Education Requirements • You have to have a high school diploma or something equivalent to that, you have to be certified by the FAA, airlines like you to know how to deal with the public, and some airlines like some type of college degree.

Salary Scale VS. Experience • As you experience grows you salary grows as well.

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How Important is Physical Appearance in Airline Companies?

• Airlines have always placed a high value on the appearance of their cabin crew.
• In recent years, this focus on appearance has become even more pronounced, as airlines compete to offer the best possible service in an increasingly competitive market.
• As a result, airline companies now have very strict grooming standards for their cabin crew members. These standards cover everything from hair and makeup to uniforms and accessories to invisible tattoos.
• Cabin crew members who take pride in their appearance and make an effort to meet the grooming standards set by their airline are more likely to be successful.

Airlines have always placed a high value on the appearance of their cabin crew . A well-groomed, clean, and professional appearance conveys a sense of competence and reliability to passengers, which is essential for creating a positive customer experience.

In recent years, this focus on appearance has become even more pronounced, as airlines compete to offer the best possible service in an increasingly competitive market. As a result, airline companies now have very strict grooming standards for their cabin crew members.

These standards cover everything from hair and makeup to uniforms and accessories to invisible tattoos , and failure to meet them can result in disciplinary action. Cabin crew members who take pride in their appearance and make an effort to meet the grooming standards set by their airline are more likely to be successful.

Professional Appearance Speaks Volumes in the Airline Industry

What do the airlines mean when they say a pleasant appearance / personality, 1. height and weight standard, 2. impeccable grooming, 3. clear skin complexion, 4. a good set of teeth.

To act and look professional is a must for the business industry, given the fact that how you carry yourself says a lot about your personality. Did you notice how every businessman present themselves properly by wearing suits and making sure that they are well-groomed before facing their clients and colleagues?

It is the same for most airlines. As we all know, airlines have been very strict with their flight attendants’ appearance nowadays. It isn’t just to look decent, but also because the cabin crews reflect the image and the reputation of the airlines that they are working for.

You’re probably thinking why airlines are looking for someone with ‘pleasant appearance’ when they already have a pleasing personality as another requirement – which is both necessary.

Having good customer service abilities gives you an edge over your other competitors, but when you do have a pleasant appearance it gives you a sure spot in their shortlisted candidates.

Flight attendants are often seen as an extension of the airline’s brand. They are ambassadors that will give the first and last impression to the passengers. And that’s why it is essential for them to always look good and smell nice whenever they are on duty.

Airlines would usually request for a recent photo of you during the interview process (or even during the application stage) because they want to get an idea of how you look like in person.

If your photo doesn’t meet their standards, don’t be surprised if you didn’t get a call back from them, regardless of how great your customer service skills are.

Factors Affecting Physical Appearance in Flight Attendants

Now, what are they referring to when they say a pleasant appearance? Here are some factors:

Almost all airlines include a standard height of 5’2 to 6’2 , which should be proportioned to their body mass index – that must be around 19-22, generally.

You might hear some stories about applicants who weren’t shortlisted but fret not as there are some flight attendants who try to lose some more weight first before hitting another chance with the recruiter.

Hygiene is also a basic requirement for airlines. As a matter of fact, there are hair and nail regulations that exist. Hair shouldn’t be too long or colored, while the nails should be kept clean or in french.

As for American Airlines, they require their cabin crews to have their nostrils, ears, and underarm hair removed or cut.

As a cabin crew member, you are always in the public eye and need to maintain impeccable grooming standards at all times. This means being clean and well-groomed on your face, hair, hands and nails.

You will also need to wear the correct uniform, shoes and accessories as prescribed by your airline. grooming standards can vary from airline to airline, but they all have one thing in common – they are designed to ensure that you project a professional image at all times.

By following the grooming standards of your airline, you will help to create a positive impression of your airline and reassure passengers that they are in safe hands.

One of the most bizarre requirements for the flight attendants of Jet Airways is to have a clear skin complexion, which means that you shouldn’t have any exposed or hidden scars, pimples, and blemishes.

For many people, the thought of going on a long flight is enough to make their skin break out in a cold sweat. Between the dry air and close quarters, it’s no wonder that so many people end up with a case of cabin fever. However, for those who work as cabin crew, clear skin is a must.

In order to maintain a professional appearance, crew members are expected to keep their skin looking flawless – no small feat when you’re constantly on the go. In addition to following a strict skincare routine, many cabin crew members make sure to drink plenty of water and get enough sleep.

After all, when you’re responsible for the safety and comfort of passengers, clear skin is just one more fator airlines have always been strict when it comes to their employees’ appearance. From the color of their hair to the style of their uniforms, every detail is carefully chosen to create a certain image.

Also read:  Can I Apply as a Cabin Crew Even if I am Dark-Skinned?

A good set of teeth is important for anyone, but it is especially important for those in the cabin crew. A smile is one of the most important tools that a cabin crew member has to create a positive experience for passengers, and teeth are a vital part of that smile.

As a result, many airlines have strict standards for the teeth of their cabin crew members. In order to maintain their position, crew members must regularly brush their teeth and avoid anything that could cause staining. While this may seem like a small thing, it is an important part of creating a professional and welcoming environment onboard.

Oral hygiene is a must, which is why breath sprays are recommended as well. Crews are required to have a full and complete set of teeth when they smile. Braces should be clear or in silver, while retainers must be gum toned.

Appearance is very important in the business world, especially when it comes to customer service. Airlines are looking for flight attendants who have a pleasant appearance because they want their customers to feel comfortable and happy while on board.

The way you present yourself speaks a lot about your well-being. But of course, professionalism is not only based on what the eyes can see. You should also know how to behave in public, most especially during working hours.

This means that you need to be well-groomed, have clear skin, and have a set of pearly whites. In addition, you must also behave professionally at all times. If you can meet these requirements, then you have a good chance of being hired by an airline.

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Flight Attendant

Tūmau Waka Rererangi

Alternative titles for Flight Attendant:

• Cabin Crew Member
• Travel Attendant

Flight attendants make sure that passengers travelling in aeroplanes are safe and comfortable.

Flight attendants usually earn

$48K-$50K per year

Source: Seek, 2023

Job opportunities

Length of training

<1 year of training required.

Vocational Pathways More

• Services industries

About the job

Pay for flight attendants varies depending on whether they work on domestic, trans-Tasman or international flights.

• Flight attendants usually earn between minimum wage and $50,000 a year.
• Flight attendants may also receive meal, accommodation, uniform and grooming allowances.

Source: Seek, 2023.

• PAYE.net.nz website - use this calculator to convert pay and salary information
• Employment New Zealand website - information about minimum pay rates

(This information is a guide only.  Find out more about the sources of our pay information )

What you will do

Flight attendants may do some or all of the following:

• look after passengers during flights
• check emergency and safety equipment before each flight
• prepare and check the catering, bar and cabin before each flight
• greet passengers, help them stow their luggage and check that they are seated safely
• demonstrate aircraft emergency procedures and safety features to passengers
• serve and clear away food and drinks
• use their knowledge of first aid to help sick passengers.

Skills and knowledge

Flight attendants need to have:

• knowledge of flight and emergency procedures
• ability to operate emergency equipment, such as defibrillators
• hospitality skills for serving food and drinks
• strong customer service skills
• first aid and medical skills
• ability to assist people with special needs, such as young children or people with disabilities.

Working conditions

Flight attendants:

• do shift work, including evenings, weekends and public holidays. International flight attendants may be rostered up to 18 hours a shift, and may spend many days away from home depending on where they are flying
• work at altitude, often in cramped conditions
• may work in conditions that are uncomfortable or dangerous, and may have to deal with stressful or difficult situations such as turbulence
• travel locally or internationally.

What's the job really like?

Jacqui chapman, travelling for work has its perks.

Jacqui Chapman thrives on the constant travel involved in her job as a flight attendant. "Many times when I've been in Wellington and there's an exhibition at Te Papa, I've thought, 'I would never have got the chance to see that otherwise.'

"If you do a six-day trip, you build up a rapport with the people you've worked with, and then you might have the opportunity to go to a Robbie Williams concert in Brisbane with four or five work buddies – it's great!"

Physical effects of working at high altitude

"This job does take a toll on your body and sleep. You need to be more proactive about your diet and sleeping habits than you normally would. So, I find out where I can buy fresh food at each stopover. You just have to be a little creative."

Watching others develop

Jacqui has moved up to the role of cabin supervisor, and helps train staff. "Sometimes I work with people who are shy, so I really enjoy seeing them gain confidence. It's not just about building up your own skills. You get an intrinsic reward from helping someone else out, and seeing them develop."

Flight steward video

Sarah Anderson talks about her career as a flight steward with the Royal NZ Air Force – 1.50 mins. (Video courtesy of Defence Careers)

How to enter the job

Entry requirements.

There are no specific requirements to become a flight attendant. However, a New Zealand Certificate in Aviation (Flight Attendants) Level 4 may be useful.

Once accepted for work on an airline, trainee flight attendants usually attend a training course and complete assessments before starting work. Each airline has its own training programme that helps flight attendants maintain and develop their skills and knowledge.

• Air New Zealand website - becoming a flight attendant with Air New Zealand
• ServiceIQ website - New Zealand Certificate in Aviation (Flight Attendants)

Secondary education

There are no specific secondary education requirements to become a flight attendant. However, languages and English are useful.

Personal requirements

Flight attendants need to be:

• customer-focused and friendly
• good communicators
• able to relate to people from a range of cultures and backgrounds
• responsible and professional
• resilient and calm in stressful situations
• able to work well in a team
• organised, resourceful and alert.

Useful experience

Useful experience for flight attendants includes:

• customer service
• tourism or hospitality work
• work in a travel agency
• work that involves speaking another language.

Physical requirements

Depending on the airline, flight attendants may need to:

• pass a lift and reach test, which usually requires flight attendants to be between 160 and 185 centimetres tall, and able to lift heavy bags and emergency equipment
• pass a medical exam
• be able to swim 50 metres under 2 minutes unaided
• have a certain standard of eyesight to carry out emergency procedures without glasses.

Find out more about training

What are the chances of getting a job.

According to the Census, 3,015 flight attendants worked in New Zealand in 2018.

Advantage if you speak more than one language

Being able to speak more than one language increases your chances of getting a job as a flight attendant.

Useful languages to know include:

Air New Zealand key employer

Air New Zealand is the biggest employer of flight attendants.

Flight attendants may also work for:

• the Royal NZ Air Force.
• Air New Zealand, careers.govt.nz interview, Jan 2021.
• Stats NZ, '2018 Census Data', 2019.

(This information is a guide only. Find out more about the sources of our job opportunities information )

Progression and specialisations

Flight attendants usually progress from working on domestic flights to working on international flights, or into senior roles such as lead flight attendant or purser. 

They may also choose to transfer to ground-based jobs such as check-in agent, or customer service roles.

Flight attendants make sure that passengers travelling in aeroplanes are safe and comfortable, and may serve them food and drink

Related jobs:

Aeroplane pilot kaiwhakahaere waka rererangi.

Aeroplane pilots fly planes that transport people and goods, or spread fertiliser or bait.

Travel Agent/Adviser Māngai Whakarite Haerenga/Kaitohutohu Whakarite Haerenga

Travel agents/advisers provide information about tourism attractions, sell travel, accommodation, tours and attractions, do ticketing, and process payments.

Waiter/Waitress Kaitiaki Tēpu Kai

Waiters/waitresses serve food and drinks in restaurants, hotels, clubs and other eating places.

Related courses:

Tourism studies, aircraft operation, food and beverage service, job vacancy websites:, view a list of job vacancy and recruitment websites.

Last updated 27 March 2024

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Who Is Angela Peery? Delta Airlines Frequent Flyer Reports Cabin Crew For Using Cellphones During Flight

A ngela Peery, a frequent flyer with Delta Airlines, is engrossed in an online battle with the cabin crew of several different carriers. The passenger, who is also an author, reported flight attendants for using their personal cell phones mid-flight in order to win rewards from the airlines. Not only did Dr Peery went on to complaint about the crew members but also gloated about it through social media posts. A few of her comments on social sites were also circulated in the Stewart and Stewartes-managed groups.

"Wrote my complaint about Joshua, the FA who hid in the galley and was overall s***** SDF-ATL [Louisville-Atlanta] Wed. Got a personal call from a Delta customer service agent and 8,500 Skypesos [slang for SkyMiles]! Winning!" was one such post written by Dr Peery that went viral online.

In the follow-up posts, the educational consultant added that she received air miles as a reward from the Atlanta-based airlines. However, her posts and complaints against the Cabin Crew who use mobile phones on the flight have received criticism from the flight attendants community. Since the news about Dr Peery broke out, there has been growing curiosity about her personality.

Who Is Angela Peery?

Dr Angeela Peery is a frequent flyer with Delta Airlines and also a passenger with Diamond Medallion' tier status. Although much was known about her personal life, yet she managed to garner fame after reporting flight attendants for using cell phones mid-air. Dr Peery won 8,500 SkyMiles from customer services after a post she made on a Facebook page 'Official Delta Diamond Medallion Group' went viral online.

Despite winning the rewards, the educator's self-written books' ratings were suddenly dropped after members of the cabin crew community turned against her. In an another post, Dr Peery wrote, "This will be the third photo I’ve sent Delta in two weeks. Three out of four flights, FAs [flight attendants] on their devices. This one is clever – hiding it behind the Delta device while headed toward take-off."

Dr Peery refused to back down despite the ratings of her books dropping to one star. She further threatened to take legal action against a high-profile Facebook page dedicated to flight attendants called A Flys Guys Cabin Crew Lounge. Many people disagreed with Dr Peery's actions suggesting that the flight attendants might had used phones due to some emergency.