service delivery manager resume doc

Service Delivery Manager resume examples for 2024

A service delivery manager's key responsibilities include customer service, project management, and process improvement. They must oversee the entire service delivery process while maintaining a focus on customer satisfaction. They manage multiple teams and contractors to ensure the efficient delivery of service. They provide technical support and training and work to continuously improve service management and service desk operations. They also manage client relationships, handle escalated customer issues, and work to ensure that their company is meeting its contractual obligations.

Service Delivery Manager resume example

How to format your service delivery manager resume:.

• Align the job title on your resume with the applied position: Service Delivery Manager
• Highlight accomplishments rather than responsibilities in your work experience section. For example, 'Insured completion of required Hardware Asset Management documentation' becomes 'Completed Hardware Asset Management documentation, ensuring adherence to required standards' and 'Established SharePoint site for service level management visibility' becomes 'Established SharePoint site, increasing efficiency in service request prioritization for release management',
• Compress your resume to one page, focusing on relevant achievements and skills for the role, such as 'Led the migration of SAP applications to Microsoft Azure', 'Managed multiple teams including Windows and Unix Server teams' and 'Provided leadership to achieve service delivery goals of customer satisfaction, operational excellence, team skill development, and financial contribution'

Choose from 10+ customizable service delivery manager resume templates

Choose from a variety of easy-to-use service delivery manager resume templates and get expert advice from Zippia’s AI resume writer along the way. Using pre-approved templates, you can rest assured that the structure and format of your service delivery manager resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Service Delivery Manager resume format and sections

1. add contact information to your service delivery manager resume.

Service Delivery Manager Resume Contact Information Example # 1

Hank Rutherford Hill

St. Arlen, Texas | 333-111-2222 | [email protected]

2. Add relevant education to your service delivery manager resume

Your resume's education section should include:

• The name of your school
• The date you graduated ( Month, Year or Year are both appropriate)
• The name of your degree

If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

• Academic awards (Dean's List, Latin honors, etc. )
• GPA (if you're a recent graduate and your GPA was 3.5+)
• Extra certifications
• Academic projects (thesis, dissertation, etc. )

Other tips to consider when writing your education section include:

• If you're a recent graduate, you might opt to place your education section above your experience section
• The more work experience you get, the shorter your education section should be
• List your education in reverse chronological order, with your most recent and high-ranking degrees first
• If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Check More About Service Delivery Manager Education

Service Delivery Manager Resume Relevant Education Example # 1

Bachelor's Degree In Computer Science 2002 - 2005

New York University New York, NY

Service Delivery Manager Resume Relevant Education Example # 2

Bachelor's Degree In Business 1997 - 2000

Indiana Wesleyan University Marion, IN

3. Next, create a service delivery manager skills section on your resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

• Include 6-12 skills, in bullet point form
• List mostly hard skills ; soft skills are hard to test
• Emphasize the skills that are most important for the job

Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example of skills to include on an service delivery manager resume

Service delivery means, having any contact with the public administration during which customers including citizens, residents, or firms, require or give data, handle their problems and perform their duties.

Cloud is a server that is accessed over the internet. There are different programs and software that also run on these servers. These clouds can be accessed from anywhere in the world as they are not present in your computer storage, but have their online servers. Cloud consists of data centers all across the world.

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Infrastructure includes the organizational and physical structures needed to run an area or a society smoothly. It is a group of basic facilities required for any society or firm to run sustainably and efficiently. The infrastructural system is a high investing area and helps majorly in flourishing the economy and prosperity of a country. It is an underlying system needed for ensuring the safety and comfort of the public and to run a country smoothly. All the tasks needed to be performed for a flourishing economy and a happy and healthy public are included in infrastructure.

Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.

SAN abbreviation for storage area network is a computer network that provides storage access.

Service Management is a customer-oriented approach to delivering information technology. Service Management focuses on providing a relationship with individual customers and adding value to customer assistance.

Top Skills for a Service Delivery Manager

• Service Delivery , 16.2%
• Project Management , 6.9%
• Cloud , 5.9%
• Customer Service , 5.9%
• Other Skills , 65.1%

4. List your service delivery manager experience

The most important part of any resume for a service delivery manager is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of service delivery managers" and "Managed a team of 6 service delivery managers over a 9-month project. "

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

• Mentored Mainframe Developers as computing paradigm shifted to MS Windows
• Managed projects as a member of the Mobility Network PMO.
• Led process improvements in alignment with PMO goals of delivery, consistency and efficiency.
• Executed SQL queries for backend testing when needed for any account changes.
• Coached team of up to 12 Managers responsible for managing Collection Center Operations, Applications, Infrastructure and Systems Technology.
• Supported 70+ Cloud clients generating more than $13M in annual revenue.
• Participated in Agile development process for Cloud provisioning portal.
• Improved services profitability, strengthened client infrastructure efficiency, managed client operations P&L plans and staffing ratios.
• Implemented the overall quality management plan that improved the quantitative performance and impact on overall program operations.
• Achieved high levels of customer satisfaction through collaboration with the Account Operation teams.
• Installed Suse Linux on Lenova workstations.
• Resolved conflicts pertaining to Internet, e-mail, phone, network related problems and customer billing issues.
• Supported PCB Designers as the interface with PCB Fabrication houses.
• Provided technical troubleshooting and knowledge-based support to Cisco customers.
• Acquired a thorough understanding of enterprise network architectures running TCP/IP.
• Incorporated configuration and determination of deposit fees so developed custom setup page as per NYU requirement.
• Automated deployment of desktop operating systems and re-imaging.
• Trained and assisted clients in completing digital video, graphics, and audio projects using Photoshop and Final Cut
• Performed hardware maintenance to support local users.
• Assisted teachers in class and answered students' questions on Microsoft Excel and PowerPoint.

5. Highlight service delivery manager certifications on your resume

Specific service delivery manager certifications can be a powerful tool to show employers you've developed the appropriate skills.

If you have any of these certifications, make sure to put them on your service delivery manager resume:

• Project Management Professional (PMP)
• ITIL Foundation
• Six Sigma Green Belt
• Master Project Manager (MPM)
• Certified Manager Certification (CM)
• PMI Risk Management Professional (PMI)
• Management Consultant Professional (MCP)

6. Finally, add an service delivery manager resume summary or objective statement

A resume summary statement consists of 1-3 sentences at the top of your service delivery manager resume that quickly summarizes who you are and what you have to offer. The summary statement should include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to emphasize skills and experiences that feature in the job description.

Common service delivery manager resume skills

• Service Delivery
• Project Management
• Customer Service
• Customer Satisfaction
• Client Facing
• Infrastructure
• Continuous Improvement
• Service Management
• Technical Support
• Level Agreements
• Client Satisfaction
• Digital Transformation
• Process Improvement
• Service Desk
• Incident Management
• Client Relationships
• Performance Management
• Problem Management
• Contractual Obligations
• Direct Reports
• Asset Management
• Problem Resolution
• Employee Development
• Cycle Management
• Customer Expectations
• Vendor Management
• Shared Services
• Client Expectations
• Customer Relationships
• Performance Reviews
• Management Process
• Customer Issues

Service Delivery Manager Jobs

Links to help optimize your service delivery manager resume.

• How To Write A Resume
• List Of Skills For Your Resume
• How To Write A Resume Summary Statement
• Action Words For Your Resume
• How To List References On Your Resume

Updated April 25, 2024

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Service Delivery Manager Related Resumes

• Data Manager Resume
• Delivery Manager Resume
• Deployment Manager Resume
• Director Of Managed Services Resume
• Information Technology Technical Services Manager Resume
• Manager Resume
• Manager, Member Services Resume
• Operations Program Manager Resume
• Senior Development Manager Resume
• Senior Service Manager Resume
• Service Manager Resume
• Service Program Manager Resume
• Systems Manager Resume
• Technical Manager Resume
• Technical Services Manager Resume

Service Delivery Manager Related Careers

• Data Manager
• Delivery Manager
• Deployment Manager
• Director Of Managed Services
• Information Technology Director
• Information Technology Manager
• Information Technology Operations Manager
• Information Technology Technical Services Manager
• Manager, Member Services
• Operations Program Manager
• Senior Development Manager
• Senior Information Technology Manager
• Senior Service Manager
• Service Manager

Service Delivery Manager Related Jobs

What similar roles do.

• What Does a Data Manager Do
• What Does a Delivery Manager Do
• What Does a Deployment Manager Do
• What Does a Director Of Managed Services Do
• What Does an Information Technology Director Do
• What Does an Information Technology Manager Do
• What Does an Information Technology Operations Manager Do
• What Does an Information Technology Technical Services Manager Do
• What Does a Manager Do
• What Does a Manager, Member Services Do
• What Does an Operations Program Manager Do
• What Does a Senior Development Manager Do
• What Does a Senior Information Technology Manager Do
• What Does a Senior Service Manager Do
• What Does a Service Manager Do
• Zippia Careers
• Executive Management Industry
• Service Delivery Manager
• Service Delivery Manager Resume

Browse executive management jobs

Service Delivery Manager Resume Samples

Service Delivery Managers are involved in overseeing the delivery service technology of the company. The main duty of this manager is to establish policies to ensure consistent high-quality delivery performance. Other duties typically mentioned on Service Delivery Manager Resume include – taking part in policy formulation, taking charge of delivery service planning, ensuring effective implementation of policies, assisting in hiring and training process, preparing periodical reports , making recommendation for technological changes, collecting data about client response or complaints or satisfaction, and attending seminars to improve service delivery process and procedures.

Employers normally expect the applicants to possess the following qualifications – highly innovative, planning and business acumen; communication and leadership abilities. The Service Delivery Managers are also expected to have complete knowledge of various service delivery process, and be able to identify business opportunities. A degree in the relevant field or a professional certification pertaining to the job role, are commonly listed on the resumes for this post.

• Resume Samples
• Service Delivery Manager

Senior Service Delivery Manager Resume

Summary : Champions the support Service Delivery in projects, developing a strong understanding of projects impacting on support services and ensure the impact is minimized. Ensured that appropriate and up to date controls, processes, documentation, and procedures are in place and followed. To aggressively pursue a career, that allows to utilize the experience and provide an opportunity for advancement through learning and mastering new skills and enhancing the existing skills.

Skills : Microsoft Office, General Management, Operations Management, Sales, Government Relations, Business Acumen

Description :

• Coordinated all activities on behalf of the client ensuring a seamless single point of contact for all services requiring immediate support were met Ensured all processes and procedures were kept up-to-date and accurately reflected customer environments and requirements.
• Liaise with all internal service delivery teams to ensure a consistently high level of service. Ensured the client's leadership was notified as soon as possible of any possible disruption to services provided by Orange, Virtela, SAVVIS, Integralis, AT&T, Quest and Carousel under the outsourcing agreement.
• Served as the primary escalation point to the Global Service Desk for the USA region for any issues or points of direction.
• Assisted international regions with any issues related to incidents and support by the Global Service Desk. Assisted with the management of the P&L for the outsourcing agreement for Desktop, Network and Server Support and saw to overachieve KPI's in regards to profitability without impacting other SLA's.
• Managed and drove all services through the adoption and implementation of ITIL processes and procedures.
• Minimized risk to both end-users and the client. Assisted the client's execution of their IT strategy through the implementation of continuous improvements that align with the needs of the client's business.
• Assisted the client's IT executives and other senior management as appropriate in their planning activities as required.

Western Service Delivery Manager Resume

Summary : Western Service Delivery Manager with an in-depth understanding of project and program management processes, practices and lifecycles - including Agile and Waterfall. Possessing outstanding leadership, people and communication skills. Influential and confident, inspires a diverse team, building strong relationships and communicating technical information effectively to non-technical colleagues.

Skills : Microsoft Office, Packet Analysis, Information Security, Information Technology, Management.

• Responsible for global claims operations for Private Risk Services. Managing relationships with operational client personnel - those directly involved with the client's presence.
• Responsible for building a portfolio, driving revenues within the assigned account scope by being the owner of the entire Opportunity Management cycle.
• Identifying business opportunities, selling concepts to the client where required and influencing the client to give additional business based on demonstrated capability and past performance.
• Conduct research as well as competitor analysis, as well as conducting client presentations, estimation efforts and proposals and negotiations.
• Assuring the client of the commitment and driving the delivery process by working collaboratively with the Delivery Managers in the Business Unit.
• Create value and differentiated propositions/ solutions in response to RFIs/ RFPs. Do client presentations, due diligence and transitioning activities in new engagements Translate business and system needs into technical system solutions.
• Manage a portfolio of accounts to meet agreed revenue targets. Provide necessary input for building future alliances with relevant product vendors Account Planning and Governance.

Project Manager/ Service Delivery Manager Resume

Summary : Forward-thinking trusted Project Manager/ Service Delivery Manager with extensive project and program management experience, including a background in creating project/program structure and developing practices. Exceptional ability to facilitate alignment across internal and external stakeholders. Background in information technology, telephony, and higher education fields. Accountability for managing Delivery in multiple customer accounts, PMs, programs, and projects.

Skills : Mac OS X, Servers, Microsoft Office, Broadsing, Customer Relationship Management, Tactical Planning

• Lead day to day Aruba wireless program at Microsoft from project work to operational investigations.
• Head of the internal Project Management Office, including managing contract PMs.
• Work cooperatively with the Aruba Client Director to turn the account strategy into executable tactics that satisfy the client and grow the account.
• Successfully managed 3rd part vendors as subcontractors on the project. Single point of contact for Microsoft IT Engineering, Project Management, Implementation on Aruba resources, and coordinate them on efforts ranging from OS release paths to day-to-day operations work.
• From the ground up, created a simple and nimble project process used to implement full upgrades or redesigns of the buildings WLAN system, including templates, deliverables, and documentation - Spearheaded strategic communication pathways.
• Implemented simple and clear weekly written communications to accurately report on the status and quantify the day to day operational work resident engineers provide.
• Executed seven-building upgrades to 802.11AC standard over a five-month period, from Define to Close; Managed the PMO for an additional 35 upgrades during a six month period on budget and to complete customer specifications - Familiar with WLAN terminology, technology, standards, and equipment of enterprise 802.11 wireless networks such as controllers and access points, as well as implementation process.

Technology Service Delivery Manager Resume

Summary : Technology Service Delivery Manager with over eight years of industry experience with strong Analysis, Designing, Development and Project Management skills (PMP certified) from inception to completion. ITIL certified professional with a very good understanding of ITIL processes and frameworks. As a Service Delivery Manager performed detailed root cause analysis (RCAs), created/updated knowledge bases, worked on improving incident/problem MTTR, tracked all issues to closure during and post-warranty period

Skills : ServiceNow, ITIL, Project Management, Program Management, Cross-Functional Coordination.

• Responsible for managing and providing production support for ITSM/ESC applications (hosted on Service Now), ITSC application and its integrating DataPower application in a 24x7 model Provide Strategic and Architectural guidance and work in an agile model for all applications which are design/build by the development team.
• Responsible for planning, estimating, designing and leading the end to end support effort Determining detail root cause analysis (RCAs) for all issues and updating knowledge bases to further improve MTTR, working with process/development teams to ensure all identified issues are tracked to closure.
• Leading the ServiceNow version upgrade efforts Responsible for managing the infrastructure components for all applications across all the environments (dev, test, prod) Managing the code and SSL certificate base for all support applications under the program.
• Responsible for the incident, problem, knowledge, change and release management of all the applications Managing and guiding a team of onsite/offshore resources in their day to day production support (incident/problem) and change/release management activities Providing technical solutions to the issues faced by the development/production support team.
• Providing regular updates to all stakeholders on project status, issues and risks Working across all major ITIL phases beginning from Service Strategy, Service Design, Service Transition, and Service Operations.
• Deliver critical transaction forecasts to outsource vendor for capacity planning
• Readiness planning across all reliant support teams to ensure successful transaction processing

Service Delivery Manager I Resume

Summary : Solutions-focused, collaborative Service Delivery Manager I, with experience in managing end-to-end large wireless network projects in GSM, UMTS, CDMA, 1xRTT and LTE, delivering product support to large telecommunication customers domestically and in Europe. Successfully leads projects deployed in multi-vendor / multi-technology environments utilizing the Software Development Life Cycle (SDLC) project management methodology.

Skills : Microsoft Word, Microsoft Outlook, Excel, PowerPoint, Captiva, Power Image, Corporate Workflow, Unified Desktop, Omni.

• Responsible for providing a portfolio of IT, software, and technology services that meet the needs of clients.
• Also in charge of ensuring that the services delivered for advanced technologies and solutions were done with a professional, honest and personalized approach to service delivery.
• Directly responsible for the management and maintenance of Cloud (SaaS) software enterprise environments via various ticket trackings systems such as Salesforce, JIRA, Opsmart, PeopleSoft and SharePoint.
• Lead project management team on several multi-million dollar onboarding migration projects for Blackboard software upgrades and cutover installations to the Cloud or within the company's hosted datacenters.
• Performed regular system audits & analysis for infrastructure scalability, optimal performance, and growth per ITIL Standards.
• Maintained a 99.99% SLA stability and high performance for applications via UNIX, Windows, and ORACLE, MS SQL while using PL/SQL and SQLPLUS to develop quires and generate reports.
• Required to develop, design and maintain both client-facing and internally distributed documents and reports Also required to provide training to both internal and external stakeholders on subject matter topics and projects.

Customer Service Delivery Manager Resume

Summary : Results-driven and highly motivated Customer Service Delivery Manager with 11+ years' progressively responsible experience in IT Help Desk Management. Proven track record of maintaining, analyzing, and troubleshooting computers and peripherals. Known for finding the root cause to provide permanent resolution of problems. Effectively managed staff including recruitment, mentoring, training, objective setting and performance assessment.

Skills : Team Building, Proven Ability To Lead Technical Projects From Concept Through Completion, Experience Managing Technical Support And Customer Service Staff, ITIL.

• Ensure that service levels are achieved in line with contracts and that customers' expectations are met or exceeded.
• The ultimate responsibility for ownership of all customer's incidents or logged service requests; Track the incidents to a conclusion in line with SLAs and quality standards;
• Manage critical customer incidents, associated with customer communication, activities and any appropriate escalations; Provide information about incidents analysis and KPIs.
• Build services relationship with customers and conduct service reviews for key customers. Review performance reports, service improvements, service quality, and processes; Provide management and performance reports.
• Measure, monitor and work to drive down incident levels. This will relate to Product and Customer problems.
• Ensure that practices and processes exist and when it is possible are standardized and repeatable.
• Ensure that these ones are continually improving and produce business cases to support team activities. Identify and implement improvements to the Service Desk incident logging system in order to provide a more effective and efficient service to customers.

Sr. Service Delivery Manager Resume

Summary : Sr. Service Delivery Manager possessing excellent interpersonal, communication & organizational skills with proven expertise in team management, client relationship management, and effective crisis management. Ensured that new services were delivered as per defined levels of quality, time and within budget, as per project plan and project governance guidelines. Championed the timely delivery, augmentation, and migration of voice circuits towards Indian & International Operators

Skills : Microsoft Office, Tactical Planning, Project Management, Program Management, Cross-Functional Coordination.

• Dedicated subject matter expert and training specialist for National and Major Accounts Client Service teams comprised of 350 employees.
• Consultant and Service Delivery Manager to 3 business departments. Worked with internal technical support, various production departments, and additional Service centers.
• Developed relationships and coordinated communication flow with Fortune 500 clients, medical vendors, universities, and internal HRIS Active / Payroll representatives.
• Managed client relationships and COBRA accounts by conducting regular calls, client visits, monitoring and escalating risks as necessary and soliciting client feedback to ensure quality service.
• Proactively created and implemented the Comprehensive and Re-Rate Annual Enrollment process for 120 National COBRA Accounts.
• Developed the training curriculum, aids, and materials to instruct benefit account specialists in client service; helped to promote awareness of roles and responsibilities for every specialist while assisting then to deliver service excellence.
• Participated in an analysis discussion to ensure the provision requirements match the technical specification for the client's ongoing delivery of quality service. Provided individual learning opportunities consisting of knowledge, skills, and tools to deliver quality service.

IT Service Delivery Manager Resume

Summary : IT Service Delivery Manager with comprehensive experience developing and supporting successful IT projects and solutions, incorporating a wide range of applications and technologies. Consistently recognized for improving organizational effectiveness and efficiency through creative problem-solving skills. Demonstrated success leading teams that align business processes and IT infrastructure to realize cost savings, accelerate performance, and sustain strategic flexibility for the organization.

Skills : Analytics and Reporting, Business Relationship Management, Asset Management, Incident, Problem, and Change Management, Disaster Recovery Planning and Execution

• Drove delivery and execution from transition-state to steady-state support from Account Team perspective.
• Worked to introduce IBM processes and procedures to a new customer as we moved into the steady-state support model with the global delivery teams.
• Collaborated directly with the customer, receiving requirements for new and existing services.
• Managed service delivery for various towers including, Wintel, Unix, VMware, Citrix, Distributed Database, Middleware, Security, Compliance, and Administrative processes, implementing processes into the existing customer environment.
• Oversaw tower-specific incident and change management requests, integrating incident and change processes into customer-owned processes, providing for improved efficiencies in handling of incident and change tickets.
• Performed administrative tasks required for the customer, IBM Project Office, IBM Project Executive, and IBM Delivery Project Executive, using Microsoft Office, providing data and reports, clarifying account standing in meeting service-level agreements and saving thousands of dollars in potential SLA penalties.
• Created and maintained server inventory using corporate inventory tool, assisting with movement from old inventory to new inventory tool in 2013, maintaining a population of 4,000 servers for 2 supported accounts.
• Oversaw completion of inventory data, the increasing percentage from 58% to 100% during 2015.

Information Technology Service Delivery Manager Resume

Summary : Maintains high performing service support between the customer and the organization. Works as a responsible individual contributor. Building and maintaining customer relationships, ensuring quality services are delivered within the agreed SLA. Owner of the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes and establishing service improvement activities when required.

Skills : Analytics And Reporting, Business Relationship Management, Asset Management, Incident, Problem, And Change Management, Disaster Recovery Planning And Execution, Configuration Management, Team Building And Leadership, Technical And Managerial Communications, Microsoft Office.

• Results-driven IT manager with extensive experience in technology services delivery, process review, and continuous improvement to meet service level agreements and objectives while adapting to ever-changing business requirements of the client.
• Managed delivery of managed network services, including Incident, Problem, and Change Management Processes, and Service Level Agreements.
• Focus on delivering quality service and client satisfaction in complex environments.
• Reduced controllable unplanned infrastructure outages by more than 80% (from 18 per month average to 3.3 per month average) over a 4-year span using a 3-pronged approach to service improvement by analyzing root cause data, identifying gaps in process, education, and training, and implementing corrective actions.
• Merged multiple sources of asset management data into a single database, integrating within the ticketing system to allow correlative reporting of issue and change-related events on a per device basis.
• Added benefits included patch and reboot schedule management. Managed service level agreement (SLA) metrics for various multi-million dollar infrastructure support contracts and lead teams to improve performance by establishing weekly internal and client-facing status and issue meetings on a team-by-team basis, as required.
• Supported disaster recovery planning and exercises from both managerial and technical standpoints.

Lead Service Delivery Manager Resume

Summary : Lead Service Delivery Manager with 11+ years of experience working for large, multi-site corporate employers in a centralized IT environment. Strong skills in IT service delivery, problem-solving, and customer relationship management to ensure an excellent end-user IT experience. Strengths include being results-oriented with solid communications and people skills, relationship building, technical prowess, ITIL best practices, IT cost management, IT operations & infrastructure along with the ability to adapt to change.

Skills : Analytics And Reporting, Business Relationship Management, Asset Management, Incident, Problem, And Change Management

• Responsible for all IT Service Delivery and production support to BAE System's Platform Solutions sector with 4,500 employees at 5 sites, managing a $20M IT budget.
• Implemented and managed multiple infrastructure environments for Oracle E-Business Suite which supported multiple sector businesses and organizations.
• Established an Oracle E-Business production support environment for 24x7 engineering and manufacturing environment maintaining a 99.9% uptime SLA.
• Managed a virtual and diverse team of 62 IT staff at 5 locations across the US with skills in database administration, programming, networking, server administration, data center management, security, PC desktop support, and helpdesk operations.
• Developed extensive processes and procedures to significantly reduce downtime during system upgrades and maintenance periods along with implementing monitoring tools and techniques in support of production systems.
• Led sector IT team in acceptance of corporate enterprise IT vision and strategy resulting in a unified team and streamlined IT processes.
• Drove process change in desktop services, help desk, database support, production system support resulting in streamlined processes and automation to reduce staffing needs, increasing availability and system uptime.
• Implemented DR fail-over site for critical business systems including Oracle ERP and Engineering PDM systems.

Summary : Results-driven Sr. Service Delivery Manager with over 10 years of progressive management experience leading and managing the complexities and challenges of diverse high-level project initiatives; a direct and decisive professional, with the cross-functional management skills to manage the execution of core operational, financial, business development, and administrative functions for international clients (English & Spanish) to drive overall bottom-line performance.

Skills : Disaster Recovery Planning And Execution, Configuration Management, Team Building And Leadership, Technical And Managerial Communications, Microsoft Office

• Provided and coordinated work projects with On-going Clients in implementing client-specific plan designs in conjunction with the capacity and functionality of Health & Welfare Service Engine Automation Systems.
• Analyzed Client needs and formulated those needs into the project plan then identified issues modification, resolutions to keep work on schedule.
• Provide efficient work by identifying potential systematic problems that impede client satisfaction such as validation errors and systemic errors in a timely manner.
• Chair weekly client meetings in solving potential client issues.
• Forecast potential benefits, problems, and trends to clients and associates to keep team quality goals in world-class initiates.
• Train clients in the implementation of ADP Products such as Enterprise Payroll/HR Platforms as the source data system and Health / Welfare Service Engine and promote strategies that would drive to cost savings and efficiency.
• Dealt directly with clients and internal departments to resolve all issues and initiated corrective actions designed to meet/exceed business objectives while maintaining high customer service quality ratings (7 client scores of 100) Responsible for assisting and training ADP Associates in resolving client and systematic issues.

Service Delivery Manager III Resume

Summary : A results-oriented Service Delivery Manager III who is seeking a position offering opportunities for new professional and personal challenges. A self-starter who is driven to learn, improve and succeed. Talented at managing dynamic and cross-functional teams. Proactive in resolving issues with exceptional organizational and communication skills. Works closely with the project management teams, operational teams for the successful completion of the projects.

Skills : Unix, Linux, Service Delivery, Autosys, IT Security, Windows, SQL, Shell Scripting, Unified Desktop, Omni.

• Providing database management and 24x7 support for 100s of databases ranging in size from several GB to multi-terabyte OLTP and DSS systems varying from Oracle 7 to 11g, SQL Server 2005/2008 on Unix/AIX/Linux/Wintel, in production/development/test environments.
• Responsible for meeting Service Quality, Service Level Agreements, planning for growth, overseeing Incident/Problem and Change management, project management, proactive monitoring, process enforcement, process improvement, resource management, security standards.
• Managing DBA teams in offshore delivery centers, leading them and providing oversight in day to day operational issues.
• Work with cross-functional support teams for the platform, storage, backup, networking, etc. for solution design, implementation, troubleshooting of operational issues, incidents, etc.
• Manage deployments involving new build planning, architecting physical/logical database design, SAN storage architecture, Oracle software installation, creation/configuration of databases, Net8 configuration, schema build, database security, backup solutions, monitoring solutions, HA solutions and Disaster Recovery solutions.
• Administration activities include responding to alerts/trouble tickets, managing database capacity, backups/recovery, performance, tuning, patching, upgrades, quarterly CPUs, security patches, cloning.
• Perform one on one weekly coaching session with tier one staff directly relating to improving the quality of our delivered services.

Service Delivery Manager/Executive Resume

Headline : Service Delivery Manager/Executive with comprehensive experience developing and supporting successful IT projects and solutions, incorporating a wide range of applications and technologies. Consistently recognized for improving organizational effectiveness and efficiency through creative problem-solving skills. Demonstrated success leading teams that align business processes and IT infrastructure to realize cost savings, accelerate performance, and sustain strategic flexibility for the organization.

Skills : Customer Relationship Management, Tactical Planning, Project Management, Program Management, Cross-Functional Coordination.

• Managed service delivery team resources to meet obligations, metrics, and SLAs in contracts across full-range of required functions, including incident, problem, change, controls, reports, service request, and production processing.
• Also responsible for the team onboarding and training, and ensuring coverage as required.
• Monitored individual performance and provide guidance, training, development and escalations support.
• Increased individual productivity by 50% and decreased duplication of efforts among team members working on some issues, diverting focus to other critical issues, by creating 'Daily Tasks & Duties Schedule' with the team providing structure and direction for day-to-day operational support of the business.
• Revised Escalation Support Procedures, exceeding SLA for critical client needs that operated 24/7/365.
• Negotiated support process allowing the client to have basic operational support 24/7/365, including direct contact with the leadership team in event of system issue after business hours, as well as provide minimal file/system monitoring/ support on weekends and holidays.
• Analyzed risks related to monthly system maintenance, changes needed/ scheduled for a production environment, removal of services no longer required and installation of new services, fixes, patches, upgrades as needed or suggested by UNIX team or Network Services.

Service Delivery Manager/IT Manager Resume

Summary : Innovative, energetic Service Delivery Manager/IT Manager with extensive financial and business experience. A proven track record for reducing operating expenses and increasing organizational efficiency and effectiveness. Skilled at defining strategic and operational objectives with executive management and executing the objectives organizationally. Ability to manage various sized projects employing SDLC methodologies.

Skills : Six Sigma Green Belt, Lean Six Sigma, ITIL, Customer Relationship Management.

• Manage resource allocation and staffing requirements, which includes training, mentorship, performance reviews, and rewards and recognition Build and maintain positive work relationships with managers and employees to guarantee seamless delivery of outsourced services.
• Keenly track and handle XL Catlin's satisfaction with outsourced services vendor.
• Directed numerous multidisciplinary teams in developing and delivering several global projects.
• Built trust relationship with chief information officers and senior vice presidents; and presided over monthly reviews on availability management along with bi-weekly discussions on the incident, problem, demand, and capacity management.
• Led a highly dedicated team in innovating and delivering CSI and financial savings to the client, including automation and shift-left strategies Developed effective partnership with Delivery Management Team in India, Mexico, United Kingdom, and the United States-based delivery centers that led to significant improvement in communications and collaboration for end-to-end global support across service delivery centers.
• Established a reputation for continuously meeting and surpassing contractual service-level agreements.
• Initiated efforts in implementing the problem management program that drove stability within the enterprise.

Service Delivery Manager/Technical Service Manager Resume

Summary : A highly skilled, goal-oriented Service Delivery Manager/Technical Service Manager offering over 12 years of Fortune 500 account management. As a primary point of contact with C-Level executives, interactions include technical/operation support, incident management, business development, and the ability to successfully create strong internal and external partnerships to increase overall customer confidence and trust.

Skills : Salesforce, CRM, Technical Writing, Cloud Computing,.

• Increased monthly usage on Cloud Service Customers by over 50% through pristine onboarding, customer architecture optimal design and business needs review.
• Within the first 12 months, reduced mean time to repair intervals by 33% on high severity incidents creating faster incident notifications and being a primary point of contact during escalations and after business hours.
• Consistently receive customer satisfaction score greater than 90% on all customers exceeding $500k or more of billing.
• Improved Net Promoter Score (measures the willingness of customers to recommend a company's products or services) by 20%.
• Created and managed an email marketing campaign to over 1,000 employees/customers, generating over 71% response with positive communications promoting interaction between Verizon and customers.
• Streamlined entire customer on-boarding experience reducing implementation process times by 12%.
• Reviewed customer's business objectives, proactively engaging with them in an operational relationship facilitating improvements to operational processes and procedures and adopting industry best practices.
• Worked and managed a cross-functional team project which facilitated sharing of critical data encouraging transparency between operations, client services, and customers.

Service Delivery Manager/Technical Manager Resume

Summary : Dynamic and aggressive, well organized Service Delivery Manager/Technical Manager with 7 years of management experience and technical experience supporting onsite and remote end-users, from desktop to the server. Motivated by assignments of increased responsibility, technical leadership, skills and ability. Record of success in attaining and maintaining 98% customer satisfaction rating. Adept at simultaneously coordinating multiple tasks to a successful conclusion.

Skills : Customer Relationships / Support, Product Configuration, QA, Project Management, New Product Implementation, Performance Measurements, ITIL.

• Successfully manage multiple, competing for cross-functional projects simultaneously through to completion.
• Develop and maintain resource capacity plans that help determines resource constraints while working in collaboration with management to avoid project bottlenecks.
• Partner with Engineering and Product Management to finalize the details of the release schedule and work with the operations staff to proactively identify maintenance windows and resources.
• Serve in an internal consultant role within the technology and business groups tasked with re-engineering technical processes to drive increased efficiency.
• Provide hands-on project management leadership during the analysis, design, development, testing, implementation and post-implementation phases of new customer environments.
• Lead the project planning process, prioritizing the work needing to be completed against the capacity and capability of the project team.
• Effectively delivered projects and products using the appropriate agile project management methodology, learning, and iterating frequency to obtain the desired outcome.
• Maintain accountability for the management of multiple IT Projects tasked with increasing operational efficiencies and focused on achieving strategic organizational objectives.

Associate Service Delivery Manager Resume

Headline : Experienced Associate Service Delivery Manager with success at reducing project costs through increased efficiency. Adept at managing multiple concurrent projects, building client relationships and increasing customer satisfaction. Proficient in collaborating with cross-functional teams empowering them to succeed in delivering projects on-time. Excellent communication and leadership skills combined with a broad range of expertise in project management and implementing software solutions.

Skills : Unix, Linux, Service Delivery, Autosys, IT Security, Windows, SQL, Shell Scripting.

• Served as the primary contact for multiple infrastructures managed services clients across the Healthcare, Insurance and Retail space with annual revenues ranging from $450K to $10M.
• Ensured timely delivery of services spanning open systems, mainframe, midrange, network, storage, and virtual enterprise-level infrastructure services.
• Engaged with client stakeholders to ensure the attainment of customer expectations, requirements, and client service metrics.
• Managed delivery of enterprise-level infrastructure services to clients with open systems, mainframe, and midrange servers in 7 data centers globally across US, Europe, and Asia.
• Established all processes from the ground up to enhance interfacing and communication capabilities between business units and Wipro; improved transparency of client expectations and timelines.
• Migrated racks of servers and mainframe into facilities for a client under accelerated timeframe while coordinating data center, project management, network and hardware resources.
• Assumed oversight of deteriorating accounts due to poor service delivery; reestablished productive relationship over 6 months saving client valued at over $800K annually.
• Organized the transition of new accounts into a leveraged environment.

Summary : An acknowledged trouble-shooter with proven capability in resolving process flaws & customer delivery issues within minimum turnaround time. Seeking a demanding position with a solid, growing organization that requires high standards, innovative thinking, problem-solving ability, encourages further upgrade training, professional achievement and rewards according to merit.

Skills : Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Powerpoint, WAN, Telecommunications, Expense Reporting, Enterprise Software.

• Managed sales support & service strategies across various internal channels to drive wholesale revenue growth from key accounts.
• Promoted Verizon's service excellence by exceeding customer service order expectations and ensuring customer confidence in Verizon's on-time delivery.
• Led and coordinated service delivery solutions to achieve year-over-year product and revenue growth with significant gross margin contributions on multiple accounts.
• Managed project expectations, coordinated product enhancements and held accountable for consistently meeting the customer delivery deadlines.
• Facilitated monthly metric reporting and service reviews with the customer and internal executives, highlighting provisioning and service assurance performance.
• Drove improvements within the customer experience by resolving customer billing and collection issues and managing post-sale service escalations and proactive action with Verizon's internal partnerships.
• Assisted with the automation of back-office processes through auto-reports and web tool access resulting in improved efficiency and more customer-facing activity.
• Subject Matter Expert for MPLS, Data Center, Voice Solutions, Managed Services, and Enterprise CPE.

Summary : Results-focused Technology Service Delivery Manager for organizations ranging from start-ups to multi-national corporations in diverse industries and market segments. Extraordinary cross-functional management background and documented record of increased revenue, operating income and customer service levels. Serve as a catalyst for positive change and provide leadership based on a win/win philosophy and respect for the individual, infusing organizations with customer-centric policies and service as a top priority.

Skills : Project Management, IT Management, Operations Management, Process Improvement, Program Management, Account Management, End User Services, End User Support, Managed Services, Contract Management, P&L Management.

• Tasked with managing a 25 person staff at 6 customer locations throughout the United States.
• Responsible for service delivery in desktop support, network and server administration, project management, database administration, and data storage solutions.
• Established service level agreements (SLA), policies, standards, and reporting metrics to measure operational effectiveness and implemented solutions for eliminating deficiencies.
• Designed and led implementation and control efforts for Pfizer's North American Remote Management Solution.
• Coordinated and directed cross-organizational teams in defining and supporting business improvement strategies to provide maximum reliability and customer service.
• Developed and implemented a cross-training program for all Network Operations Center team members.
• The program resulted in the elimination of scheduled overtime and annual cost savings of over $300 thousand dollars.

Summary : A versatile Service Delivery Manager with over 20 years of diverse experience in ITES, ITSM, maintaining a multi-platform, multi-vendor, multi-stakeholder & multi-location computing infrastructure entailing incident, problem, escalation, availability & continuity management in a 24*7 IT environment. Astute organizer, motivator, leader and team player with an established record of success in developing operational strategies. 

Skills : Management, Service Delivery, Customer Service Skills, Account Management, Computer Skills, IT Service Management, Performance Management, Sales & Marketing.

• Oversaw task delegation and performance management for 23 direct reports, as well as handling customer satisfaction metrics and team budget.
• Negotiated and managed contracts, led customer meetings complete with specialized reports on performance metrics, and conducted performance reviews and year-end appraisals.
• Addressed and resolved customer escalations and complaints and collaborated closely with the marketing team securing new and expanded business.
• Maintained low overtime expenses through modification of resource scheduling, as well as providing additional training.
• Presided over-optimized customer satisfaction levels through the development of specific communication guidelines including management escalation process engaging customer at the close of the service call, as well as enhancing overall customer communication.
• Reduced expenses 20% facilitating achievement of a budget challenge by revamping out of town training schedules for employees decreasing travel expenses and modification of team meeting process reducing travel.
• Secured multi-year $25M contract renewal with the large financial customers by communicating value-added portfolio vs. cost, as well as mitigating risk for customer vs.

Table of Contents

Recent posts, download this pdf template., creating an account is free and takes five seconds. you'll get access to the pdf version of this resume template., choose an option., unlock the power of over 10,000 resume samples., take your job search to the next level with our extensive collection of 10,000+ resume samples. find inspiration for your own resume and gain a competitive edge in your job search., get hired faster with resume assistant., make your resume shine with our resume assistant. you'll receive a real-time score as you edit, helping you to optimize your skills, experience, and achievements for the role you want., get noticed with resume templates that beat the ats., get past the resume screeners with ease using our optimized templates. our professional designs are tailored to beat the ats and help you land your dream job..

Service Delivery Manager Resume Samples

This page provides you with Service Delivery Manager resume samples to use to create your own resume with our easy-to-use resume builder . Below you'll find our how-to section that will guide you through each section of a Service Delivery Manager resume.

Tips for writing your resume

To land the perfect job, you need the perfect resume. In today’s crowded job market, it is more important than ever to stand out among the competition. When you write your resume, it is vital that you get everything right, from the organization of the template to the details of your work experience. To make sure your resume is flawless, here are some tips for writing the best resume possible.

Let them know where to contact you

Your resume should begin with your contact information. It is very important that potential employers, having read your resume, know how to contact you! At the top of your resume, include your name, phone number, email address, and city.

Introduce yourself

A personal summary, though optional, is a great way to introduce yourself to an employer with your resume. This section is comprised of one or two paragraphs where you can feature your notable accomplishments and highlight your most valuable skills. Your summary should give employers a brief outline of your experience and capabilities and intrigue them to keep reading.

What do you do best?

Shorter than a work history section, in a skills section you can efficiently list your core competencies in a way that is direct and easy to read. Showcase the skills and abilities that you bring to the job, focussing on those which distinguish you from the competition. The more useful and unique your skills are, the more you will stand out to an employer.

Showcase your achievements

Display your work experience in reverse-chronological order, beginning with your most recent position at the top of the section. Describe for each job your title, responsibilities, and accomplishments, with a focus on performance and results rather than duties. Use action words like ‘developed, ‘produced’, and ‘delivered’ when describing your work history to create compelling and impactful descriptions of your experience. Highlighting quantifiable information, like performance metrics and revenue, is a great way to demonstrate your abilities.

What did you learn, and where did you learn it?

Your education section should include the name of any post-secondary schools you attended, the degrees you earned, and any academic distinctions you achieved that you deem worth featuring. If they are particularly relevant, you can also include major areas of study and important projects that you participated in. Like the work experience section, your education should be displayed in reverse-chronological order.

Copyright © 2024 Workstory Inc.

Select Your Language:

Delivery Service Manager Resume Sample

The resume builder.

Create a Resume in Minutes with Professional Resume Templates

Work Experience

• Understand and match customers’ needs and expectations now and in the future
• Platform operations management by providing trending analysis of change service requests and daily, weekly, monthly review of platform statistics related to stability and capacity
• Ensure client satisfaction by providing successful client support and service delivery experience working to meet SLA’s and client expectations, develop action plan for addressing negative client feedback and reoccurrence of client issues
• Client commercial management by assisting with annual renewal quoting, revenue forecasting, SOW creation, change requests, and RFP responses, and working with finance and project support teams
• Timely and effective management of internal and external communications by organizing client operational status reviews, and working with relevant vendors and engagement stakeholders
• Client advocacy as the point of escalation for all Managed Services support related issues
• Effective management of client on-boarding
• Clear vision of a data management capability and it’s disruptive potential for Drug Development
• Develop and lead the implementation of strategies to deliver superior ICT services across Service NSW Head Office, Service Centres, Contact Centres, Digital channels, driving cost and service efficiencies
• Deliver an effective service model based on the ITILv3 standard, implementing Incident, Problem, Change and Request management functions from Level 0 through 4
• Contribute to the Service NSW ICT business strategy, by assessing current service levels against best practices and delivering enhanced IT services
• Build strong relationships with Service Centre Managers and Contact Centre Managers, becoming their key ICT support contact, to ensure that customer issues are highlighted, escalated and addressed to the highest levels of satisfaction
• Lead, promote and enable continuous service improvements, including delivering improvements which directly address customer issues
• Monitors and contribute to governance arrangements across all ICT platforms
• Responsible for directing incident management
• Manage communications to the business and senior management (including ELT) ensuring that the approved process is followed
• Managing supplier service obligations across all SLA's, including reporting and supplier performance
• Producing high quality service delivery documentation such as knowledge based articles and process flows for new and changing services
• Defining reporting requirements for IT Service Delivery performance for use within the business, and monitoring and delivering standard customer reporting
• Developing and managing an enhancements roadmap and associated projects in line with business priorities
• Work with client to determine strategic vision for the program and implementing changes
• Responsibility and ownership for driving performance by improving organizational effectiveness through measurement management, data analytics, quality programs, and new processes and workflows

Professional Skills

• Experience Strong understanding & working experience in IT Consulting & Global Delivery model
• Strong communication and interpersonal skills including fluent written and spoken English
• Strong people management skills are essential
• Problem determination (experience in root cause analysis) and problem resolution skills
• Excellent leadership, communication (written & oral) and interpersonal skills
• Strong one-to-one customer communication and presentation skills
• Demonstrated experience in leading continuous service improvement initiatives

How to write Delivery Service Manager Resume

Delivery Service Manager role is responsible for languages, communications, general, finance, credit, training, database, procurement, security, trading. To write great resume for delivery service manager job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Delivery Service Manager Resume

The section contact information is important in your delivery service manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Delivery Service Manager Resume

The section work experience is an essential part of your delivery service manager resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous delivery service manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular delivery service manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Delivery Service Manager resume experience can include:

• Develops own skills and is knowledgeable about current technologies, and general competitive marketplace in area of expertise
• Organisational skills – plans well in advance, sets clear objectives, manages time, reviews progress against plan, highlights risks and respects deadlines
• Planning, Forecasting, and Budgeting: Skilled
• Accounting and Reporting Pronouncements: Skilled
• Experience leading 25 small person teams while managing to strict deliverables for a client in an ever evolving environment
• Ensure investments are leveraged by establishing a solid governance model leveraging solutions (build once; use often)

Education on a Delivery Service Manager Resume

Make sure to make education a priority on your delivery service manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your delivery service manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Delivery Service Manager Resume

When listing skills on your delivery service manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical delivery service manager skills:

• Solid technical background with experience in developing, managing and maintaining client-server and cloud-based solutions
• Experience in a technical environment with a proven track record of meeting targets
• Work effectively along peers to drive delivery objectives
• Advanced stakeholder management skills and the ability to influence internal and external parties
• Prior experience in operations in a specific technology or in another field if a non-application or technical domain
• Experience in Client Relationship experience within an outsourced or captive Delivery Center / Account Management role for high tech company

List of Typical Experience For a Delivery Service Manager Resume

Experience for area service delivery manager resume.

• Ensures changes are implemented according to the agreed Change Control Procedure with validation, as required
• Reviews and analyzes core business processes, procedures and systems to identify risks and priorities for service delivery improvement
• Mapping clients requirements and coordinating in developing and implementing processes in line with pre set guidelines
• Mapping client’s requirements and coordinating in developing and implementing processes in line with pre-set guidelines
• Building service reports. Service reporting and sponsoring service delivery meetings
• Generating MIS reports dashboards with a view to appraise management of the process operations and assist in critical decision making process

Experience For Manager, Rcoe Service Delivery Resume

• Ensuring overall roll-out schedule of new components in the solution
• Assists management in tracking and developing department budgets
• Knowledge of Microsoft Operating systems (XP, 7) and Microsoft Office Suite software, required. Knowledge of Citrix, Networking (TCP/IP, DNS), required
• Is responsible for training if required to ensure understanding and compliance with the Incident and Problem Management processes
• Responsible for building a personal relationship with key client staff
• Successful service delivery, SLA achievement and high level of customer satisfaction Monitoring overall performance of services
• Participates in developing standardized policies, procedures and processes across programs and operational units
• Monitors performance of assigned applications and services according to standards and reports to relevant functions
• Maintains awareness of emerging technologies and products within technical field of specialization

Experience For ICT Service Delivery Manager Resume

• Ensures that the services being provided are in compliance with the Incident and Problem Management processes
• Is accountable for roll-out of new services or enhancement to existing services
• Allocate resources and responsibilities across the team to deliver business results
• Provide subject matter expertise into customer service excellence
• Potentially interview new hire candidates for the team
• Build positive customer relationships with business leaders in support of the Director of IT End User Service Delivery’s vision
• Apply continuous improvement practices and disciplines, e.g., Six Sigma, ITIL V3 Continuous Service Improvement, relevant to the Life Sciences industry (or comparable regulatory environments) in support of Intarcia’s operational and strategic IT initiatives
• Lead and operate an effective customer interface and ensure the application of performance and governance frameworks so that high quality ‘outputs’ are produced

Experience For Junior FM Service Delivery Manager Resume

• Facilitate effective team interaction by acknowledging and appreciating each team member’s contributions; effectively utilizing each team member to his/her fullest potential and keeping track of lessons learned and shares those lessons with team members
• Communicate effectively with management and all levels of the customer’s organization to identify needs, evaluate solutions, identify opportunities for improvement and build customer relationships
• Manage operational service delivered to the business service levels & performance are communicated & takes action to address performance issues
• Perform regular service reviews; incident, problem & change management activities undertaken
• Maintain critical application lists and associated SLAs

Experience For Service Delivery Control & Risk Manager Resume

• Tracks end-to-end IT service levels agreed via the CSLO (Customer Service Level Overview)
• Manages End-user satisfaction, service improvement programs, escalation & complaint management based on end user feedback
• Functions as a liaison with business partners and internal IT resources to provide well thought out solutions which take into consideration Hibbett’s business strategy and ancillary projects
• Monitors the ServiceNow queue
• Successful service delivery, SLA achievement and high level of customer satisfaction
• Administering scheduling systems, communicating job expectations, planning, monitoring, appraising, and reviewing job contributions, enforcing policies and procedures
• Communicating across organizational boundaries from engineers through to senior managers 3rd party management responsibilities Looking out for client long term interests

Experience For Manager IT Infrastructure & Service Management Delivery Resume

• Develops and manages tactical and strategic resource plan for an offering or service line
• Manages a team of professional services employees and assigns employees to specific client engagement projects with a goal of effectively balancing resource utilization needs with planning targets, skills allocation, actual utilization and staffing levels
• Incorporates workforce planning and sales support with overall business plan. Monitors and manages travel, education and miscellaneous expenses to an acceptable level as defined in business plan
• Effectively communicates achievements and performance levels of the team to senior management
• Communicates with subordinates to provide job-related information as well as changes to company policies and procedures and any general announcements
• Understands employee skills and proficiencies, provides coaching and career development, assists in setting performance and employee development objectives and conducts performance appraisals and talent management

Experience For Service Delivery Senior Risk Manager Resume

• Monitors utilization reports. Recommends corrective action to maximize both utilization and profitability of resources’ billable time. Coordinates plans for resource redeployment or retraining with human resources as needed
• Manages the staff and activities in support of technology service delivery for assigned sites
• Identifies and implements value-added solutions which result in revenue growth, cost reduction and CSAT (customer satisfaction score) improvements
• Plans, coordinates and evaluates all Service Delivery requirements into production operations, adhering to documented Key Performance Indicators (KPI’s) and Service Level Agreements (SLA’s)
• Reports on KPI’s, SLA’s and other metrics to management
• Collaborates with Engineering, Project Managers, Technical Support and Subject Matter Experts to develop and implement short and long term solutions, including planning, testing and implementing new and enhanced systems, while remediating production impacting incidents and outages
• Collaborates with vendors on break/fix issues as necessary

Experience For Mail & Messaging Service Delivery Manager Resume

• Owns delivery of service through service delivery team across a number of services including Reprographics, MPS, Postroom, Records Management, Creative Services, Print Management and scanning
• Client relationship management in a key Sector for Xerox within Professional Services and Capital Markets businesses, with confidence in dealing with senior stakeholders
• Excellent Communications skills across all levels from senior executives to operational staff, building relationships with all key business owners/representatives
• Leadership and focussed people management ensuring high motivation, and a high-performance team to establish a culture of proactivity and quality service delivery
• Transforming and growing the business, developing cross functional relationships working with Sales and key client relationships to meet Sector growth

Experience For Hrss China Service Delivery Manager Resume

• Managing financial performance and productivity improvements
• Takes an active role in bids and supports the transition and implementation of new business (including new service offers)targets
• A representative of the Xerox brand and portfolio to both internal and external customers
• Portfolio knowhow across Document Management services covering Reprographics, Print Management, Managed Print Services, Creative Services and Workflow Automation
• Implement appropriate framework and processes (e.g. Project Management, Computer Systems Validation) to ensure operations are in compliance with applicable operating procedures, policies and, SLA’s
• Provide technical support, troubleshooting and root cause analysis for in-house as well as vendor developed solutions globally and administer change control procedure and processes, including management of change control boards and oversight of implementation of approved changes

Experience For Manager Core Technical Service Delivery Resume

• Work in collaboration with business to identify business solutions and requirements for new functionalities
• Technical authority who can provide 3rd level support and participate in system design and development and implementation activities
• Manage a group which provides Email support to the peer-to-peer immediate payments feature and responds to non-technical inquiries by email
• Oversees delivery operations team
• Implements and supports economically viable solutions within function scope
• Assists in the resolution of faults and problems and escalates to the next level or appropriate function if they cannot be resolved
• Implements and maintains solutions, documentation and procedures in a fully qualified and current stateas applicable
• Ensures communication to target audience with regards to changed/new polices
• Maintains own knowledge in specific area and learns from Experts / Senior Specialists and self study

List of Typical Skills For a Delivery Service Manager Resume

Skills for area service delivery manager resume.

• Provide leadership and decision making support by establishing project governance and ensure the effective overall use of resources to meet business objectives
• Experience in IT including managing a Managed Service Provider for a global organization required
• Experience Global working environment with managing global teams, vendors and key internal stakeholders
• Experience in running a delivery service in a GxP regulated environment, following ITIL processes
• Experience working in large projects (10+) $500k - $1M+ as a technical lead and implementer
• Hands on working experience in SD modules

Skills For Manager, Rcoe Service Delivery Resume

• Proactive with a strong work ethic and eagerness to go the extra mile for self and with team Resourcefulness and creative thinking
• Registered and living in Spain already or in possession of a valid NIE number
• Experience in the social media industry
• Outline, prioritize and roadmap capabilities to deliver on information strategy in alignment with business and IT stakeholders
• Uccessful people management experience required
• Demonstrated ability to assess customer/Monsanto needs, creatively approach solutions, decide, and influence appropriate courses of action
• Experience in a call center environment, preferably in outsourced operational leadership
• Physical ability to operate a vehicle and transportation to travel between facilities as needed
• Utility Compliance Management: Skilled

Skills For ICT Service Delivery Manager Resume

• Experience in progressive managerial, supervisory and leadership role
• Experience Change Management facilitation and ability to influence new processes
• Proactive with a strong work ethic and eagerness to go the extra mile for self and with team
• Experience in Financial Services Sector, preferably within Professional Services and Capital Markets
• Professional IT or other experience preferably within multiple technology or business domains
• Experience with ITIL, Service Management is required and the pharmaceutical industry is desired

Skills For Junior FM Service Delivery Manager Resume

• Experience in tourism business and team management mandatory
• Well organised and good attention to detail
• Reasonable mathematical ability, strong verbal & written English - additional European languages advantageous but not essential
• Mapping client’s requirements and coordinating in developing and implementing processes in line with preset guidelines
• Handing and monitoring job failure and taking care of system performance on the production server
• Building service reports Service reporting and sponsoring service delivery meetings
• Creating awareness on driving projects, process improvement strategy methodology and ensuring maximum operational efficiency
• Optimizing the Day to Day work by creating Perl and Shell Scripts

Skills For Service Delivery Control & Risk Manager Resume

• Willing to participate in helping to deliver sustainable holidays
• Preparing and supporting Service Delivery Managers (SDMs) for audits and in their response’s to audit findings of their specific work stream
• Tracking of all alerts and internal technical issues of various applications
• Reporting Financial Information: Expert
• Willing to lead from the to go out and find customers from all nationalities to engage and build relationships

Skills For Manager IT Infrastructure & Service Management Delivery Resume

• Conducting Governance checkpoints and status meetings
• Establishing process controls to ensure all SLA s and KPI s are consistently met
• Knowledge of the manufacturing/process industry and a commitment to achieving and maintaining high quality standards
• Client facing subject matter expert for Fund Accounting service delivery impacting matters
• Continuously adapt solutions to address evolving needs and a changing environment
• Responsible for managing Deskside Center Support Services, including
• Be a self-starter with a pioneering attitude
• Identify and qualify new demand with overall responsibility for steering proposals through the early phases of approval
• Identify and manage risks in relation to IT Services underpinning business processes

Skills For Service Delivery Senior Risk Manager Resume

• Knowledge and understanding of the dynamics in the Digital space and of best practice solutions in the shared solutions space
• Business Intelligence Reporting: Expert
• Flexibility to work outside of normal working hours or on call arrangements to provide support 24/7
• Thorough understanding of Electronic Data Capture Solutions (ideally Medidata Rave) and the business process it supports
• Convert opportunities into solutions
• Able to manage a portfolio of suppliers
• Flexible to be both field and office based, and prepared to travel
• Work in a fast-paced, self-directed entrepreneurial environment

Skills For Mail & Messaging Service Delivery Manager Resume

• Responsible for daily deliveries and maintenance of Production environment Managing critical data applications both in production and reporting which can be only handle from Swiss region because of CID data security
• Reporting/ Presentations to higher management about the health project/Prod environment on Weekly bases
• Responsible for continuous 24 7 availability of trading application and its core services
• Oversee all the day to day operations, handle escalations and responsible for meeting the service level agreement (SLA)
• Coordination and escalation of issues with onshore Developers and business
• Analyse and Provide solution for any incidents raised in Production environment

Skills For Hrss China Service Delivery Manager Resume

• Engage with projects to ensure all operational aspects are considered & addressed prior to implementation, including infrastructure readiness & operational integration across Suppliers
• Standardize & improves process maturity, aligning to GOT-ITI processes & ITIL standards. Includes the implementation of Service Integration
• Deliver local infrastructure-specific projects & co-ordinates local deployment of global infrastructure projects & releases
• Comply with standards, processes, internal controls & audit activities
• Lead incident response at a BU level
• Review/approve technical SLA reports for local service agreements
• Define and lead the activities required to produce a design covering both the technical and business aspects of the managed service and ensure this is comprehensively documented and agreed by the both the relevant service delivery teams and the client
• Lead the implementation of the agreed design, in particular

Skills For Manager Core Technical Service Delivery Resume

• Identify key data assets and define information strategy in alignment with key business stakeholders
• Setup and lead change initiatives to deliver capabilities and ensure organizational adoption
• Act as primary point of accountability for IT matters for designated business customers (or if delivering services to IT, act as the primary point of accountability for function service portfolio to the relevant IT customer group) usually across locations, business domains, and/or geographical boundaries
• Develop and enhance relationships with key stakeholders, actively manage their expectations and monitor satisfaction levels
• Ensure all end-user requirements for IT services are documented through Service Level Agreements (SLAs)
• Manage the collection of customer feedback and identify optimization areas

List of Typical Responsibilities For a Delivery Service Manager Resume

Responsibilities for area service delivery manager resume.

• Participates with and leverages key contacts in external organizations such as other large, global companies, industry expert organizations, industry organizations and user groups on applicable technology subject matters to build own expertise
• Business Partnering: Skilled
• Manage existing vendor relationships and contracts
• Service Reporting to Business Partners and Safety Risk Management leadership
• Financial Modelling: Foundation
• Accountable for incident and problem management processes
• Acts as the initial point of escalation for incident, problem and change management for the Business Representative

Responsibilities For Manager, Rcoe Service Delivery Resume

• Responsible for change control and Release Management procedures and processes
• Ensures the roll-out plan consists of new services as a result of approved projects and enhancements as well as bug fixes to existing solutions associated with services
• Ensured that SLAs, OLAs, and Underpinning Contracts are in place
• Defines and agrees within SLAs, Operational Level (OLAs) Agreements and contracts on Key Performance Indicators (KPIs)
• Monitor vendor performance against defined KPIs

Responsibilities For ICT Service Delivery Manager Resume

• Ensures regular reviews of Contracts, SLAs and anyother related agreements to ensure satisfactoryperformance and contractual integrity
• Provide visibility to Sr Leadership in regards to low performers and action plans in place
• Motivate the team, effectively communicating individual, team and company objectives to optimize knowledge transfer and maintain corporate informational transparency wherever possible
• Identify, implement, and oversee process improvements across department in conjunction with leadership and clients
• Work directly with client peers to maximize the Accenture client relationship, identify implement best practices and ensure the timely resolution of issues as they relate to delivery
• Physical ability to move heavy equipment as needed
• Progressive responsibility in transportation, logistics or operations, procurement or related field

Responsibilities For Junior FM Service Delivery Manager Resume

• Transaction and Close Process Management: Advanced
• Governance, Risk, and Internal Control Frameworks: Advanced
• Control Framework Assessment and Assurance: Advanced
• Financial Risk Management: Foundation
• Capital Markets and Structured Finance: Foundation
• Financial and Investment Appraisal: Foundation
• Business Software and Applications: Expert
• In Information Technology, Business Systems and Project Management

Responsibilities For Service Delivery Control & Risk Manager Resume

• ITIL Foundation Certificate and ITIL Managers Certificate is desired
• Travel as required up to 25% of the time
• Ownership - takes responsibility, drives actions to resolution
• Able to see the bigger picture/interpret strategy, seeks guidance when appropriate
• Commercial awareness –maximises use of resources, identifies business opportunities
• Results orientation – satisfies internal/external customers, escalates cross functional issues and technical issues, ability to learn systems and processes

Responsibilities For Manager IT Infrastructure & Service Management Delivery Resume

• Interpersonal skills – builds positive relationships, demonstrates emotionally stability, confident in own ability, approachable to all staff, shows respect and tolerance
• Tunbridge Wells (1 Calverley St, Tunbridge Wells, TN1 2BZ)
• ITIL, PMP, MCSE, MCITP, A+, Security+ and/or Network+
• Typically requires seven or more years of experience in professional services, project management or application development and three or more years of management responsibility
• Daily and weekly operations management

Responsibilities For Service Delivery Senior Risk Manager Resume

• Regional partner forecast process
• Facilitate Away teams and on-site visits
• Lead initiatives to identify opportunities, gather high level requirements, perform high level technology impact analysis, and work directly with customer teams to identify develop business cases, and obtain sponsorship
• Provide input on demand requirements for the creation and maintenance of overall IT strategy
• Ensure IT investments and services for customer group are aligned with business requirements and IT strategy
• Direct the delivery of projects through active sponsorship, leadership and involvement to ensure they meet time, cost and quality requirements and business needs

Responsibilities For Mail & Messaging Service Delivery Manager Resume

• Proactively share knowledge of technology risks and opportunities to build and competitive advantage
• Oversee the IT service portfolio for the capability area
• Take accountability to ensure adherence with Security and Compliance policies and procedures within Service Delivery scope
• Tertiary qualification within a relevant business or technology discipline
• Demonstrated senior experience in ICT operational delivery roles ideally gained in a fast paced, complex, and geographically dispersed service delivery or managed service environment
• Demonstrated in depth knowledge of IT Service Management processes and procedures
• Reasonable mathematical ability
• Code Block: Expert

Related to Delivery Service Manager Resume Samples

Senior service delivery manager resume sample, service delivery line manager resume sample, service delivery manager resume sample, delivery manager senior resume sample, delivery operations resume sample, fleet sales resume sample, resume builder.

• • Led a team of 15 developers in a fast-paced retail software environment, successfully deploying updates to critical systems monthly.
• • Managed an annual budget of $3M, ensuring all projects stayed within financial boundaries and delivered value to stakeholders.
• • Steered the planning and completion of a major architecture overhaul resulting in a 20% performance boost across our software suite.
• • Spearheaded the Agile transformation for the team, increasing our deployment frequency by 40% while improving code quality.
• • Coordinated an initiative to enhance application security protocols, reducing vulnerabilities by 30% across the board.
• • Fostered a team environment that prioritized learning, leading to a 15% improvement in employee satisfaction scores.
• • Directed the development and maintenance of a large-scale enterprise application, serving over 10,000 users.
• • Implemented a streamlined release management process that increased deployment efficiency by 25%.
• • Oversaw a team expansion project that successfully integrated 10 additional team members within six months.
• • Negotiated with vendors to optimize software solutions, achieving a cost reduction of 15% for third-party services.
• • Established comprehensive monitoring tools, improving incident response times by 20%.
• • Managed a portfolio of software projects, driving an overall increase in system reliability by 25%.
• • Modernized the company's web application stack, leading to a 10% improvement in user engagement.
• • Cultivated a culture of continuous improvement, resulting in a 15% faster time-to-market for new features.
• • Mentored junior developers and implemented best practices that reduced error rates by 18%.

5 IT Delivery Manager Resume Examples & Guide for 2024

Your IT delivery manager resume must highlight a strong track record of successful project completions. Showcase your ability to manage time, resources, and teams effectively to meet deliverables. In your IT delivery manager resume, demonstrate expertise in technology implementation and the integration of IT solutions within business environments. Articulate your proficiency in maintaining budget constraints and improving processes, ensuring your potential employer recognizes your value.

All resume examples in this guide

Traditional

Resume Guide

Resume Format Tips

Resume Experience

Skills on Resume

Education & Certifications

Resume Summary Tips

Additional Resume Sections

Key Takeaways

As an IT delivery manager, articulating the complex interplay between technical expertise and managerial prowess in a concise resume can be a daunting task. Our guide provides tailored strategies to elegantly showcase your project leadership and technical delivery skills, ensuring your resume stands out to potential employers.

• [Job title] resume samples that got people hired at top companies.
• How to perfect the look-and-feel of your resume layout.
• How to showcase your achievements and skills through various resume sections.
• How you could hint to recruiters why your resume is the ideal profile for the job.

If the it delivery manager resume isn't the right one for you, take a look at other related guides we have:

• Web Project Manager Resume Example
• PLC Programmer Resume Example
• Development Manager Resume Example
• Ccna Network Engineer Resume Example
• SAS Clinical Programmer Resume Example
• IT Support Analyst Resume Example
• Computer Engineer Resume Example
• IT Infrastructure Project Manager Resume Example
• Database Developer Resume Example
• Splunk Developer Resume Example

Creating the best it delivery manager resume format: four simple steps

The most appropriate it delivery manager resume format is defined by precision and a systematic approach. What is more, it should reflect upon how your application will be assessed by recruiters. That is why we've gathered four of the most vital elements to keep in mind when designing your resume:

• It's all about presenting how your experience or skills align with the job. Use the reverse-chronological resume format , if your expertise is relevant to the it delivery manager role. Otherwise, select the functional skill-based resume format or the hybrid resume format to shift the focus to your skill set.
• Resume header - make sure you've filled out all relevant (and correct) information, like your contact details and link to your portfolio.
• Resume length - unless you've over a decade of applicable expertise in the field, stick with a one-page resume format. If you'd like to present more of your professional experience, go up to two pages.
• Resume file - submit your it delivery manager resume in a PDF format to ensure all information stays in the same place.

Upload & Check Your Resume

Drop your resume here or choose a file . PDF & DOCX only. Max 2MB file size.

Highlight any significant extracurricular activities that demonstrate valuable skills or leadership.

Recruiters' preferred it delivery manager resume sections:

• A header with relevant contact information and headline, listing your current job title
• A resume summary or objective pinpointing what is most impressive about your expertise (that aligns with the role)
• An experience section highlighting the specifics of your responsibilities and achievements
• A skills sidebar to intertwine job advert keywords with your unique talents
• An education and certifications sections to serve as further accreditation to your professional experience

What recruiters want to see on your resume:

• Proven track record of successful project delivery within budget and on time, highlighting specific IT projects and outcomes.
• Experience with Agile, Scrum, or other project management methodologies relevant to IT operations and software development.
• Strong technical acumen with an ability to understand and communicate complex IT solutions to both technical and non-technical stakeholders.
• Demonstrated leadership skills and team management, showing experience with cross-functional team leadership and vendor management.
• Expertise in resource allocation and budget management, with specific examples of cost-saving initiatives and efficiency improvements.

Adding your relevant experience to your it delivery manager resume

If you're looking for a way to show recruiters that your expertise is credible, look no further than the resume experience section.

Your it delivery manager resume experience can be best curated in a structured, bulleted list detailing the particulars of your career:

• Always integrate metrics of success - what did you actually achieve in the role?
• Scan the it delivery manager advert for your dream role in search of keywords in the job requirements - feature those all through your past/current experience;
• Dedicate a bullet (or two) to spotlight your technical capabilities and how you're able to use the particular software/technology in your day-to-day roles;
• Write simple by including your responsibility, a job advert keyword or skill, and a tangible outcome of your success;
• Use the experience section to also define the unique value of working with you in the form of soft skills, relevant feedback, and the company culture you best thrive in.

Industry leaders always ensure that their resume experience section offers an enticing glimpse at their expertise, while telling a career narrative. Explore these sample it delivery manager resumes on how to best create your resume experience section.

• Led a cross-functional team of 30 members, including software developers, QAs, and system analysts, to deliver complex software solutions ahead of schedule by 10%, enhancing client satisfaction and retention.
• Optimized the IT delivery process by implementing Agile methodologies, increasing team productivity by 25% and reducing time-to-market for new features.
• Managed a multimillion-dollar budget for IT projects, ensuring optimal allocation of resources and cost savings of 15% through effective vendor negotiations and process improvements.
• Orchestrated the successful migration of customer data to a new cloud-based platform, resulting in no downtime and maintaining 99.99% data integrity for over 100,000 users.
• Directed the development and deployment of a new CRM system, improving sales engagement by 40% and customer service response times by 50%.
• Conducted comprehensive risk management for IT projects which reduced unforeseen costs by 20% and forged stronger stakeholder confidence in project deliverables.
• Developed a standardized PMO framework that elevated project success rates from 65% to 85% by enhancing project tracking and governance.
• Achieved a significant reduction in system outages by 35% through the integration of robust monitoring tools and proactive issue resolution strategies.
• Drove the digital transformation initiative which streamlined internal processes, resulting in annual cost savings of over $500,000.
• Spearheaded a large-scale software development project that incorporated artificial intelligence, improving operational efficiency for the client by 60%.
• Facilitated the adoption of DevOps practices, reducing deployment cycles from once a month to weekly, while maintaining a change failure rate of less than 5%.
• Managed a diverse vendor landscape for outsourced IT services, consolidating service providers and cutting annual outsourcing costs by 30%.
• Oversaw the design and implementation of a new IT service management strategy, which improved ticket resolution times by 25% and user satisfaction by 30%.
• Delivered a $2M IT infrastructure overhaul on time and under budget by 15%, which enhanced system reliability and performance for over 10,000 end-users.
• Implemented a continuous improvement program that identified and resolved recurring issues, enhancing system uptime by an additional 20%.
• Coordinated with stakeholders to prioritize a portfolio of IT projects, aligning with strategic business goals and achieving a 95% alignment rate.
• Pioneered the use of machine learning algorithms in project scheduling, which reduced resource overallocation issues by 40%.
• Fostered strong vendor relationships that improved the quality of IT supplies and services received, contributing to a 20% increase in operational efficiency.
• Defined and executed IT strategies that supported the launch of three new product lines, accelerating the company's market expansion efforts.
• Managed the IT delivery for a strategic merger, integrating disparate systems seamlessly and ensuring uninterrupted services during the transition.
• Championed a company-wide cybersecurity initiative that reduced security incidents by over 50%, fortifying the enterprise's data assets against emerging threats.
• Delivered key IT service enhancements for the customer support division, slashing response times by 35% and boosting customer satisfaction scores by 20%.
• Negotiated contracts with IT suppliers, securing improved service levels and a 10% reduction in annual procurement costs.
• Instigated a Lean Six Sigma initiative within the IT department that cut waste, leading to an annual savings of $300,000 in operational expenses.
• Revamped the software release process, which increased deployment frequency by 300% without compromising on the quality of the software delivered.
• Initiated a partnership with a key software vendor that provided early access to cutting-edge technologies, propelling the organization's technical advantage over competitors.
• Managed the end-to-end delivery of a major ERP system upgrade, improving processing efficiency by 40% and reducing manual data entry errors by 75%.
• Synchronized IT delivery schedules with cross-departmental timelines, ensuring that 98% of IT deliverables effectively supported company-wide strategic initiatives.
• Directed a distributed team of 50+ IT professionals across 3 continents, enhancing collaboration through standardization of tools and practices and achieving key deliverables on schedule.
• Executed a strategic plan to consolidate data centers, resulting in improved disaster recovery capabilities and a 25% reduction in annual data center operating costs.

Quantifying impact on your resume

• List the number of projects managed concurrently to demonstrate multitasking and project management skills.
• Include the total budget managed to show financial responsibility and the scale of operations you have experience with.
• Specify the percentage reduction in delivery times achieved to highlight efficiency improvements.
• Detail the percentage of customer satisfaction increase to illustrate a customer-centric approach and successful service delivery.
• Mention the number of team members you have led to showcase leadership and team-building capability.
• Quantify any revenue or sales growth contributed to by IT projects to demonstrate a direct impact on business growth.
• Provide the percentage of compliance or security incidents reduced to emphasize attention to risk management.
• Indicate the number of new processes or technologies implemented to reflect innovation and adaptation to change.

Action verbs for your it delivery manager resume

How to shift the focus from your it delivery manager resume experience section to your professional profile

If you're at the start of your career journey or transitioning industries, you might be concerned about the lack of professional experience while crafting your it delivery manager resume.

How can you effectively present your it delivery manager resume experience section under these circumstances?

Rather than a traditional, extensive experience section, demonstrate your expertise through:

• Emphasizing your education. Your academic background might impress recruiters, especially if it includes recent, industry-relevant knowledge;
• Creating a compelling objective statement. The first few sentences of your resume should map out your motivations and career aspirations, offering insight into your goals;
• Highlighting your transferable skills. For example, if you've honed communication skills through volunteering, illustrate on your it delivery manager resume how these can benefit a potential employer;
• Detailing your technical background in certifications and skills sections. As a recent graduate, your technological foundations might be particularly attractive to employers looking to develop these skills further.

It's important to remember that employers sometimes prefer candidates with less experience but who are a better cultural fit for their organization.

Recommended reads:

• How to List Continuing Education on Your Resume
• When Should You Include Your High School on Your Resume?

If the certificate you've obtained is especially vital for the industry or company, include it as part of your name within the resume headline.

Creating your it delivery manager resume skills section: balancing hard skills and soft skills

Recruiters hiring for it delivery manager roles are always keen on hiring candidates with relevant technical and people talents. Hard skills or technical ones are quite beneficial for the industry - as they refer to your competency with particular software and technologies. Meanwhile, your soft (or people) skills are quite crucial to yours and the company's professional growth as they detail how you'd cooperate and interact in your potential environment. Here's how to describe your hard and soft skill set in your it delivery manager resume:

• Consider what the key job requirements are and list those towards the top of your skills section.
• Think of individual, specific skills that help you stand out amongst competitors, and detail how they've helped you succeed in the past.
• Look to the future of the industry and list all software/technologies which are forward-facing.
• Create a separate, technical skills section to supplement your experience and further align with the it delivery manager job advert.

Top skills for your it delivery manager resume:

Project Management

IT Service Management (ITSM)

Agile Methodologies

Software Development Life Cycle (SDLC)

DevOps Practices

Risk Management

Budgeting and Forecasting

Vendor Management

Information Security

Cloud Computing

Communication

Problem-Solving

Decision-Making

Stakeholder Management

Adaptability

Time Management

Critical Thinking

Negotiation

Always remember that your it delivery manager certifications can be quantified across different resume sections, like your experience, summary, or objective. For example, you could include concise details within the expertise bullets of how the specific certificate has improved your on-the-job performance.

The importance of your certifications and education on your it delivery manager resume

Pay attention to the resume education section . It can offer clues about your skills and experiences that align with the job.

• List only tertiary education details, including the institution and dates.
• Mention your expected graduation date if you're currently studying.
• Exclude degrees unrelated to the job or field.
• Describe your education if it allows you to highlight your achievements further.

Your professional qualifications: certificates and education play a crucial role in your it delivery manager application. They showcase your dedication to gaining the best expertise and know-how in the field. Include any diplomas and certificates that are:

• Listed within the job requirements or could make your application stand out
• Niche to your industry and require plenty of effort to obtain
• Helping you prepare for professional growth with forward-facing know-how
• Relevant to the it delivery manager job - make sure to include the name of the certificate, institution you've obtained it at, and dates

Both your certificates and education section need to add further value to your application. That's why we've dedicated this next list just for you - check out some of the most popular it delivery manager certificates to include on your resume:

The top 5 certifications for your it delivery manager resume:

• Project Management Professional (PMP) - Project Management Institute (PMI)
• Certified ScrumMaster (CSM) - Scrum Alliance
• Information Technology Infrastructure Library (ITIL) Certification - AXELOS
• Certified Information Systems Security Professional (CISSP) - (ISC)²
• PRINCE2 Practitioner (PRINCE2) - AXELOS

If you happen to have plenty of certificates, select the ones that are most applicable and sought-after across the industry. Organize them by relevance to the role you're applying for.

• How to List a Major & Minor on Your Resume (with Examples)
• How to List GPA on Your Resume

Professional summary or objective for your it delivery manager resume

it delivery manager candidates sometimes get confused between the difference of a resume summary and a resume objective.

Which one should you be using?

Remember that the:

• Resume objective has more to do with your dreams and goals for your career. Within it, you have the opportunity to showcase to recruiters why your application is an important one and, at the same time, help them imagine what your impact on the role, team, and company would be.
• Resume summary should recount key achievements, tailored for the role, through your career. Allowing recruiters to quickly scan and understand the breadth of your it delivery manager expertise.

The resume objectives are always an excellent choice for candidates starting off their career, while the resume summary is more fitting for experienced candidates.

No matter if you chose a summary or objective, get some extra inspiration from real-world professional it delivery manager resumes:

Resume summaries for a it delivery manager job

• Seasoned IT Delivery Manager with 12 years of experience, specializing in agile methodologies, cloud computing, and system integrations within the finance sector. Achieved a 30% increase in system efficiency through strategic IT road-mapping and the successful deployment of an enterprise-wide SaaS platform.
• Dedicated IT professional transitioning from a cybersecurity background with a proven track record of risk management and network defense strategies. Leveraging 8 years of experience to drive successful IT project delivery, with a focus on enhancing security measures and improving operational reliability.
• Dynamically skilled professional pivoting from marketing to IT delivery management, bringing a unique blend of communication prowess and analytical thinking from 10 years in the advertising industry. Eager to apply strategic campaign management skills to optimize IT project workflows and contribute to seamless technology rollouts.
• Former healthcare administrator with 7 years of operational oversight experience now pursuing a new challenge in IT delivery management. Acutely aware of the rigorous demands of maintaining and upgrading critical systems, ready to transfer exceptional project coordination and patient data management skills to ensure flawless IT service delivery.
• Aiming to leverage a deep passion for technology and a Bachelor's degree in Information Systems, this ambitious candidate is prepared to cultivate productive relationships with cross-functional teams and manage projects skillfully, despite lacking formal IT delivery management experience.
• Recent graduate with a major in Computer Science, eager to apply academic knowledge and an enthusiastic approach to learning in managing IT projects. Intent on delivering superior project outcomes by drawing upon advanced problem-solving skills and a strong foundation in software development lifecycle principles.

Showcasing your personality with these four it delivery manager resume sections

Enhance your it delivery manager expertise with additional resume sections that spotlight both your professional skills and personal traits. Choose options that not only present you in a professional light but also reveal why colleagues enjoy working with you:

• My time - a pie chart infographic detailing your daily personal and professional priorities, showcasing a blend of hard and soft skills;
• Hobbies and interests - share your engagement in sports, fandoms, or other interests, whether in your local community or during personal time;
• Quotes - what motivates and inspires you as a professional;
• Books - indicating your reading and comprehension skills, a definite plus for employers, particularly when your reading interests align with your professional field.

Key takeaways

We've reached the end of our it delivery manager resume guide and hope this information has been useful. As a summary of our key points:

• Always assess the job advert for relevant requirements and integrate those buzzwords across various sections of your it delivery manager resume by presenting tangible metrics of success;
• Quantify your hard skills in your certificates and skills section, while your soft skills in your resume achievements section;
• Ensure you've added additional relevant experience items, such as extracurricular activities and projects you've participated in or led;
• Use both your resume experience and summary to focus on what matters the most to the role: including your technical, character, and cultural fit for the company.

Looking to build your own IT Delivery Manager resume?

• Resume Examples

How to List Expected Graduation Date on Your Resume

Should i use a resume template and why, first job jitters: how long should you stay at your first job, how to sell yourself on a cv, choosing a marketing career path, how to explain employment gap on resume.

• Create Resume
• Terms of Service
• Privacy Policy
• Cookie Preferences
• Resume Templates
• AI Resume Builder
• Resume Summary Generator
• Resume Formats
• Resume Checker
• Resume Skills
• How to Write a Resume
• Modern Resume Templates
• Simple Resume Templates
• Cover Letter Builder
• Cover Letter Examples
• Cover Letter Templates
• Cover Letter Formats
• How to Write a Cover Letter
• Resume Guides
• Cover Letter Guides
• Job Interview Guides
• Job Interview Questions
• Career Resources
• Meet our customers
• Career resources
• English (UK)
• French (FR)
• German (DE)
• Spanish (ES)
• Swedish (SE)

© 2024 . All rights reserved.

Made with love by people who care.

Service Delivery Manager CV example

You know how to ensure services are being seamlessly delivered to the clients. You’re also great at motivating others and leading a team.

But do you know how to write a great CV?

If that’s where you fall short, we can help.

Below, we’ll teach you how to write an interview-winning application. We’ll also share a service delivery manager CV example to guide you.

CV templates 

Service Delivery Manager CV example

This is a good example of a Service Delivery Manager CV which is professionally formatted, and structured in a way that allows recruiters to easily find and understand the candidate’s key selling points.

Take some time to look at this CV and refer to it throughout the writing of your own CV for best results.

Service Delivery Manager CV format and structure

Think your CV is just about the content within it? Think again.

Your CV needs to look professional and be easy for recruiters to read, meaning the structure and format of your CV are just as important as the written content within it.

Facilitate ease of reading by using a simple structure which allows anybody to easily navigate your experience.

Tips for formatting your Service Delivery Manager CV

• Length: Your CV should always be limited to two sides of A4, regardless of whether you have a year or three decades of experience. With recruiters juggling multiple responsibilities, they don’t have time to sift through lengthy applications.
• Readability : By formatting your section headings with bold or a different colour font and using bullet points to break up large blocks of text, you can help busy recruiters quickly scan through your CV. This makes it easier for them to find important details without wasting time.
• Design & format: While it’s important that your CV design looks good, it also needs to be functional (which means easy for recruiters to read) Keep the design simple to achieve a good balance between looking good and reading well.
• Photos: You can add a profile photo to your CV, if you want to add some personality to it, but they are not a requirement the UK, so you don’t have to.

Quick tip: Creating a professional CV style can be difficult and time-consuming when using Microsoft Word or Google Docs. To create a winning CV quickly, try our quick-and-easy CV Builder and use one of their eye-catching professional CV templates.

CV structure

As you write your CV , work to the simple but effective structure below:

• Name and contact details – Pop them at the top of your CV, so it’s easy for recruiters to contact you.
• CV profile – Write a snappy overview of what makes you a good fit for the role; discussing your key experience, skills and accomplishments.
• Core skills section – Add a short but snappy list of your relevant skills and knowledge.
• Work experience – A list of your relevant work experience, starting with your current role.
• Education – A summary of your relevant qualifications and professional/vocational training.
• Hobbies and interests – An optional sections, which you could use to write a short description of any relevant hobbies or interests.

Now you understand the basic layout of a CV, here’s what you should include in each section of yours.

Contact Details

Make it easy for recruiters to get in touch, by heading your CV with your contact details.

There’s no need for excessive details – just list the basics:

• Mobile number
• Email address – Use a professional address with no nicknames.
• Location – Just write your general location, such as ‘London’ or ‘Cardiff’ – there’s no need to put your full address.
• LinkedIn profile or portfolio URL

Service Delivery Manager CV Profile

Your CV profile (or personal statement , if you’re an entry-level applicant) provides a brief overview of your skills, abilities and suitability for a position.

It’s ideal for busy recruiters and hiring managers, who don’t want to waste time reading unsuitable applications.

Think of it as your personal sales pitch. You’ve got just a few lines to sell yourself and prove you’re a great match for the job – make it count!

How to write a good CV profile:

• Make it short and sharp: When it comes to CV profile length, less is more, as recruiters are often time-strapped. Aim for around of 3-5 persuasive lines.
• Tailor it: If recruiters don’t see your suitability within a few seconds, they may close your CV straight away. Your CV profile should closely match the essential requirements listed in the job ad, so make sure to review them before you write it.
• Don’t add an objective: Career goals and objectives are best suited to your cover letter , so don’t waste space with them in your CV profile.
• Avoid generic phrases: If your CV is riddled with clichès like “Dynamic thought-leader”, hit that delete button. Phrases like these are like a broken record to recruiters, who read them countless times per day. Hard facts, skills, knowledge and results are sure to yield far better results.

Example CV profile for Service Delivery Manager

What to include in your service delivery manager cv profile.

• Experience overview: To give employers an idea of your capabilities, show them your track record by giving an overview of the types of companies you have worked for in the past and the roles you have carried out for previous employers – but keep it high level and save the details for your experience section.
• Targeted skills: Employers need to know what skills you can bring to their organisation, and ideally they want to see skills that match their job vacancy. So, research your target roles thoroughly and add the most important Service Delivery Manager skills to your profile.
• Important qualifications: If the jobs you are applying to require candidates to have certain qualifications, then you must add them in your profile to ensure they are seen by hiring managers.

Quick tip: If you are finding it difficult to write an attention-grabbing CV profile, choose from hundreds of pre-written profiles across all industries, and add one to your CV with one click in our quick-and-easy CV Builder . All profiles are written by recruitment experts and easily tailored to suit your unique skillset.

Core skills section

In addition to your CV profile, your core skills section provides an easily digestible snapshot of your skills – perfect for grabbing the attention of busy hiring managers.

As Service Delivery Manager jobs might receive a huge pile of applications, this is a great way to stand out and show off your suitability for the role.

It should be made up of 2-3 columns of bullet points and be made up of skills that are highly relevant to the jobs you are targeting.

Important skills for your Service Delivery Manager CV

Service Level Management – Defining, monitoring, and managing service level agreements (SLAs) to ensure that services meet agreed-upon performance targets.

ITIL Framework – Utilising knowledge of the Information Technology Infrastructure Library (ITIL) framework and its best practices for IT service management.

Service Desk Management – Overseeing service desk operations, including incident management, problem resolution, and customer support.

Change Management – Managing changes to IT services and ensuring minimal disruption to operations through effective change control processes.

Vendor Management – Managing and negotiating contracts with third-party vendors and service providers to meet service delivery requirements and cost-effectiveness.

Quality Assurance – Utilising knowledge of quality management principles and techniques to maintain and improve service quality and customer satisfaction.

Performance Analytics – Using data and analytics tools to monitor service performance, identify trends, and make data-driven decisions for service improvement.

Project Management – Utilising project management methodologies, such as Agile or Prince2, to successfully implement service-related projects and initiatives.

Risk Management – Identifying and mitigating risks associated with service delivery, ensuring business continuity and disaster recovery plans are in place.

Budget Management – Managing service delivery budgets effectively, including cost control, resource allocation, and financial reporting.

Quick tip: Our quick-and-easy CV Builder has thousands of in-demand skills for all industries and professions, that can be added to your CV in seconds – This will save you time and ensure you get noticed by recruiters.

Work experience

Next up is your work experience section, which is normally the longest part of your CV.

Start with your current (or most recent) job and work your way backwards through your experience.

Can’t fit all your roles? Allow more space for your recent career history and shorten down descriptions for your older roles.

Structuring each job

The structure of your work experience section can seriously affect its impact.

This is generally the biggest section of a CV, and with no thought to structure, it can look bulky and important information can get lost.

Use my 3-step structure below to allow for easy navigation, so employers can find what they are looking for:

Begin with a summary of your role, detailing what the purpose of your job was, who you reported to and what size of team you were part of (or led).

Key responsibilities

Follow with a snappy list of bullet points, detailing your daily duties and responsibilities.

Tailor it to the role you’re applying for by mentioning how you put the target employer’s desired hard skills and knowledge to use in this role.

Key achievements

Round up each role by listing 1-3 key achievements , accomplishments or results.

Wherever possible, quantify them using hard facts and figures, as this really helps to prove your value.

Sample job description for Service Delivery Manager CV

Lead the delivery of IT services for a large advertising agency, overseeing a team of tech professionals and ensuring seamless IT operations to support client campaigns and internal processes.

Key Responsibilities

• Collaborate with clients to define IT service expectations and discuss solutions
• Develop and implement ITIL-based processes to streamline incident management, problem resolution, and change control
• Establish and oversee SLAs, optimising system uptime and responsiveness
• Drive IT security initiatives to safeguard client data and maintain GDPR

Quick tip: Create impressive job descriptions easily in our quick-and-easy CV Builder by adding pre-written job phrases for every industry and career stage.

Education section

In your education section, make any degrees, qualifications or training which are relevant to Service Delivery Manager roles a focal point.

As well as mentioning the name of the organisation, qualification titles and dates of study, you should showcase any particularly relevant modules, assignments or projects.

Hobbies and interests

This section is entirely optional, so you’ll have to use your own judgement to figure out if it’s worth including.

If your hobbies and interests could make you appear more suitable for your dream job, then they are definitely worth adding.

Interests which are related to the industry, or hobbies like sports teams or volunteering, which display valuable transferable skills might be worth including.

When putting together your Service Delivery Manager CV, there are a few key points to remember

Always tailor your CV to the target role, even if it means creating several versions for different roles.

Additionally, remember that the structure and format of your CV needs just as much attention as the content.

Good luck with your job search!

• Resume Builder
• Resume Templates
• Resume Formats
• Resume Examples
• Cover Letter Builder
• Cover Letter Templates
• Cover Letter Formats
• Cover Letter Examples
• Career Advice
• Interview Questions
• Resume Skills
• Resume Objectives
• Job Description
• Job Responsibilities
• FAQ’s

Delivery Manager Resume Examples

Writing a resume for a Delivery Manager position can be a daunting task. After all, you’re applying for a job that requires excellent organizational, interpersonal, and customer service skills. So, how can you best showcase these skills on your resume? In this blog post, we’ll provide you with a comprehensive guide for writing a compelling Delivery Manager resume, complete with some examples that you can draw inspiration from. Whether you’ve never written a resume before or you just want to make sure that yours is up to date, we’ll show you the tips and tricks you need to make an outstanding impression.

If you didn’t find what you were looking for, be sure to check out our complete library of resume examples .

Start building your dream career today! 

Create your professional resume in just 5 minutes with our easy-to-use resume builder!

Delivery Manager

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

A highly experienced Delivery Manager with over 10 years of experience in the logistics and supply chain industry. Proven track record of successful execution of projects and managing large teams to ensure timely and accurate delivery of goods and services. A great communicator and problem solver with a proven ability to build relationships and collaborate with a wide range of stakeholders.

Core Skills :

• Excellent Communication
• Project Management
• Team Leadership and Direction
• Risk Mitigation
• Supply Chain and Logistics Management
• Vendor and Stakeholder Relations

Professional Experience :

• Delivery Manager, Logist a International, 2008- 2021
• Responsible for the successful delivery of large and complex projects
• Managed a team of logistics and supply chain staff to ensure efficient and accurate delivery of goods and services
• Implemented new processes and procedures to improve operational efficiency
• Developed strong relationships with vendors and stakeholders to ensure the successful completion of projects
• Managed the delivery of goods and services to a wide range of customers
• Provided regular reports to upper management regarding project status

Education :

• Bachelor of Science in Logistics and Supply Chain Management, University of Toronto, 2005

Create My Resume

Build a professional resume in just minutes for free.

Delivery Manager Resume with No Experience

Recent graduate with a Bachelor Degree in Business Administration and demonstrated leadership capabilities. Experienced in customer service and organizing tasks. Proactive and eager to learn more and develop further skills. Hard- working and reliable professional, with a desire to excel in the Delivery Manager role.

• Exceptional problem- solving and organizational skills
• Strong communication and customer service skills
• Knowledge of Microsoft Office Suite
• Ability to multi- task
• Excellent attention to detail
• Familiarity with project management principles
• Strong time management skills

Responsibilities :

• Develop and execute delivery plans for products and services
• Manage the delivery process to ensure deadlines are met
• Ensure the quality and accuracy of delivered products and services
• Coordinate with other departments to ensure timely delivery
• Monitor and report on delivery performance
• Identify and resolve any delivery issues
• Coordinate with vendors and suppliers to ensure timely delivery of materials and supplies
• Prepare and submit delivery reports to management

Experience 0 Years

Level Junior

Education Bachelor’s

Delivery Manager Resume with 2 Years of Experience

Experienced Delivery Manager with 2+ years of professional experience in the logistics and delivery industry. Adept at managing deliveries, ensuring customer satisfaction, and overseeing the day- to- day operations of a delivery team. Possesses excellent problem solving and communication skills, as well as an in- depth understanding of the transportation and delivery industry.

• Logistics Management
• Delivery Management
• Customer Satisfaction
• Team Management
• Operations Management
• Problem Solving
• Communication
• Managed logistics and delivery operations, ensuring timely and proficient delivery of goods.
• Supervised the day- to- day activities of the delivery team, including scheduling and coordinating routes.
• Ensured customer satisfaction by delivering goods on time and in good condition.
• Implemented effective strategies to reduce delivery costs and maximize efficiency.
• Investigated and resolved customer complaints in a timely manner.
• Collaborated with vendors to ensure adequate supply of goods.
• Maintained accurate records of deliveries and customer interactions.

Experience 2+ Years

Delivery Manager Resume with 5 Years of Experience

Dynamic and motivated Delivery Manager with 5+ years of experience in managing delivery operations and driving customer satisfaction. Proven track record of successful deliveries through overseeing the entire delivery cycle while ensuring customer satisfaction, minimizing costs, and building customer relationships. Possess excellent problem- solving and communication skills.

• Strong leadership abilities
• Resource and time management
• Quality assurance
• Problem- solving
• Strategic planning
• Risk assessment
• Interpersonal communication
• Managed delivery operations by ensuring the timely and successful delivery of solutions according to customer needs
• Developed and maintained relationships with customers, vendors, service providers and other stakeholders
• Ensured delivery operations are compliant with safety regulations and quality assurance standards
• Monitored KPIs and metrics for delivery performance and worked on continuous improvement initiatives
• Set up and managed delivery teams with the right resources, tools and processes to ensure optimum operations
• Developed and implemented risk mitigation strategies
• Monitored order fulfilment and inventory management
• Developed strategies to reduce costs and improve efficiency
• Organized and conducted customer feedback sessions to improve customer service
• Prepared and presented reports on delivery performance to stakeholders

Experience 5+ Years

Level Senior

Delivery Manager Resume with 7 Years of Experience

Highly motivated Delivery Manager with 7 years of experience leading workforce initiatives and driving customer satisfaction. A proven success in the logistics and transportation industry, with a track record of streamlining operations and managing resources efficiently to meet customer objectives. Possesses excellent organizational and project management skills, and is dedicated to providing the highest level of customer service.

• Logistics and Transportation
• Client Relations
• Resource Allocation
• Team Leadership
• Cost Reduction
• Business Process Improvement
• Risk Management
• Developed and implemented logistics and transportation strategies for clients that resulted in cost savings, improved efficiency, and increased customer satisfaction.
• Managed the day- to- day operations of the delivery department, including staff scheduling, resource allocation, and budgeting.
• Monitored the performance and safety of delivery personnel and equipment.
• Negotiated and maintained delivery contracts with clients.
• Developed standard operating procedures to ensure compliance with industry regulations.
• Ensured all customer orders were delivered on time and in full.
• Provided effective leadership and guidance to delivery personnel.
• Monitored customer feedback and updated delivery policies and procedures as needed.
• Worked with vendors to ensure the timely and accurate delivery of goods.

Experience 7+ Years

Delivery Manager Resume with 10 Years of Experience

Highly competent, results- driven Delivery Manager with 10+ years of experience in directing and coordinating transportation operations, driver staff and resources to meet customer and company expectations. Demonstrated record of success in formulating and executing cost- effective strategies to increase profitability and efficiency of distribution systems. Skilled negotiator with the ability to develop and maintain positive relationships with vendors and customers.

• Vendor Negotiation
• Fleet Management
• Delivery Scheduling
• Distribution Management
• Safety Compliance
• Problem- Solving
• Route Optimization
• Budget Management
• Communication & Customer Service
• Managed fleet of delivery vehicles and drivers to ensure deliveries are made in timely manner.
• Developed efficient, cost effective delivery routes.
• Monitored drivers to ensure they adhere to safety and compliance regulations.
• Maintained accurate records of all orders, shipments, and delivery vehicles.
• Implemented procedures to ensure customer satisfaction and high quality standards.
• Assisted in training new drivers and handling any customer service issues that arise.
• Negotiated contracts with vendors, suppliers, and customers.
• Prepared monthly and annual reports regarding delivery operations.
• Analyzed delivery performance and developed strategies for improvement.
• Ensured compliance with safety regulations and company policies.

Experience 10+ Years

Level Senior Manager

Education Master’s

Delivery Manager Resume with 15 Years of Experience

Dynamic and experienced Delivery Manager with 15 years of experience in leading and directing successful projects across multiple industries. Proven track record of delivering projects on- time and within budget. Adept at understanding and managing project needs, managing project stakeholders, and overseeing project teams to ensure the successful completion of projects. Possesses an excellent understanding of IT project management processes and procedures, software development life cycles, and enterprise applications.

Core Skills

• Cross- functional Team Leadership
• Technical Solutions Delivery
• Software Development Life Cycle
• Stakeholder Management
• Change Management
• Requirements Analysis
• Process Improvement

Responsibilities

• Develop project plans, define project scope, and set project deliverables and timelines.
• Create and adhere to project schedules, ensure adherence to established procedures, and keep projects on track.
• Manage multiple projects while ensuring timely delivery of solutions.
• Lead cross- functional teams to ensure successful project delivery.
• Define project objectives, create project plans, and develop project timeline.
• Develop and implement project processes, standard operating procedures, and system improvements.
• Monitor project risks and develop risk mitigation plans.
• Direct the implementation of project management tools, techniques, and procedures.
• Establish and manage project budget.
• Manage and coordinate project stakeholders.
• Monitor project progress and performance to ensure on- time delivery.
• Identify and resolve project issues.
• Train and mentor project team members.

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a Delivery Manager resume?

A Delivery Manager is a key role in the success of any business. They are responsible for overseeing the delivery of products and services from start to finish, ensuring customer satisfaction and ensuring the timely delivery of goods. As such, a Delivery Manager should have a comprehensive resume that conveys their experience, responsibilities and qualifications.

Here are some key components to include in a Delivery Manager resume:

• Extensive experience in managing delivery operations, preferably in a retail or transportation environment.
• Demonstrate experience in developing and implementing delivery and customer service processes, policies and procedures.
• Proven ability to communicate effectively with customers and vendors to ensure efficient delivery of goods.
• Ability to collaborate with cross-functional teams, including logistics, finance and sales teams.
• Knowledge of best practices in delivery, such as warehouse management systems and supply chain management.
• Proficiency in using business software and systems, such as Microsoft Office and project management tools.
• Strong organizational and problem-solving skills, with the ability to anticipate and mitigate risks.
• Excellent customer service and communication skills, both verbal and written.
• Demonstrated success in meeting delivery deadlines and customer service objectives.

What is a good summary for a Delivery Manager resume?

A delivery manager is a professional responsible for overseeing the delivery of products and services in the workplace. A good summary for a delivery manager resume should include the candidate’s experience in managing projects and ensuring customer satisfaction, as well as their ability to manage complex logistics and teams. It should also highlight any specialized skills or industry knowledge that the candidate may possess. The summary should demonstrate the candidate’s ability to streamline processes and implement cost-efficient solutions to ensure successful delivery of products and services. Finally, the summary should showcase the candidate’s communication and analytical skills, as well as their ability to motivate and lead teams. By including these qualifications, a delivery manager resume will stand out to potential employers.

What is a good objective for a Delivery Manager resume?

Are you a Delivery Manager looking for a fresh start at a new job? A strong resume objective is an important part of any job application. In this blog post, we’ll cover some tips for crafting a compelling objective for your Delivery Manager resume.

A good Delivery Manager resume objective should be short and to the point. It should highlight your key skills, qualifications and experiences that make you the ideal candidate for the position. Here are some tips for crafting an effective Delivery Manager resume objective:

• Focus on your qualifications: Make sure to emphasize your qualifications and experience that make you the perfect candidate for the job. Emphasize any certifications, qualifications and relevant experiences that will give you an edge over other candidates.
• Stress your commitment: Show your potential employer that you are committed to making sure deliveries are completed on time and to the highest quality standard.
• Highlight your problem-solving skills: Delivery Managers are expected to be able to solve complex problems quickly and efficiently. Make sure to emphasize your problem-solving skills in your resume objective.
• Display your leadership abilities: Delivery Managers are expected to lead and manage teams. Show that you have the ability to motivate and influence people by highlighting your leadership skills.

By following these tips, you can create a compelling resume objective for your Delivery Manager resume and increase your chances of getting the job. Good luck!

How do you list Delivery Manager skills on a resume?

Delivery Managers are responsible for overseeing the successful implementation of projects from beginning to end. They are tasked with coordinating personnel, resources, and processes to ensure that deliveries are made on time and within budget. To stand out in the job market, you’ll need a resume that highlights your skills and qualifications in the area of delivery management. Here are some tips on how to list Delivery Manager skills on a resume:

• Lead: Demonstrate your ability to lead project teams and motivate them to achieve desired results.
• Time Management: Showcase your ability to meet deadlines and manage time wisely.
• Analytical Thinking: Demonstrate your ability to analyze data and make informed decisions.
• Communication: Highlight your ability to communicate effectively with stakeholders and team members.
• Problem Solving: Demonstrate your ability to identify and resolve challenges quickly and efficiently.
• Organization: Showcase your ability to keep projects organized and on track.
• Budgeting: Showcase your ability to manage and stay within budget constraints.
• Risk Management: Demonstrate your ability to identify risks and develop strategies to mitigate them.
• Negotiation: Showcase your expertise in negotiating contracts and agreements.

What skills should I put on my resume for Delivery Manager?

A delivery manager is responsible for ensuring that projects are completed on time and in accordance with the customer’s requirements. To be successful in this role, a delivery manager should possess a combination of hard and soft skills. Here is a list of skills that could be included on a resume for a delivery manager position:

• Project Management: Delivery managers need to be able to plan, organize, and execute projects from start to finish. They should be familiar with project management software and techniques, such as Gantt charts and Kanban boards.
• Communication: Delivery managers must be able to communicate effectively with project stakeholders, including customers, colleagues, and vendors. This includes being able to explain the project’s details, communicate status updates, and resolve conflicts.
• Problem-solving: Delivery managers must be able to troubleshoot problems and come up with solutions quickly. They should be able to analyze complex problems and develop creative solutions.
• Time Management: Delivery managers must be able to manage their own time and the time of their team members effectively. They should be able to identify and prioritize tasks and manage resources accordingly.
• Leadership: Delivery managers must be able to motivate and inspire their team to work together towards project goals. They should be able to provide direction, feedback, and constructive criticism to team members.
• Negotiation: Delivery managers must be able to negotiate with vendors and other stakeholders to achieve the best outcome for the project. They should have strong negotiation and bargaining skills.
• Technical Knowledge: Delivery managers need to have an understanding of the technical aspects of the project. They should be knowledgeable about the technologies and tools used in the project.

Key takeaways for an Delivery Manager resume

As a delivery manager, you are responsible for the successful completion of projects within the allotted time and budget. A well-crafted resume will help to demonstrate your qualifications for the job, as well as any other job responsibilities you may have. Here are some key takeaways for creating a solid delivery manager resume:

1) Highlight Your Leadership Skills: Your resume should demonstrate your ability to deliver projects on time and under budget. To do this, you need to emphasize your excellent organizational skills, problem-solving abilities, and the confidence you have in leading teams.

2) Include Relevant Education and Certifications: Make sure your resume highlights any educational credentials or certifications that are related to project management and delivery. These will help demonstrate your knowledge and ability to manage and deliver projects.

3) Showcase Your Delivery Experience: Give potential employers an in-depth look at your experience by highlighting any major projects you managed. Include the scope of the project, the timeline, the budget, and any successes you achieved.

4) Demonstrate Your Communication Skills: A successful delivery manager needs to be able to clearly communicate with stakeholders and customers. Make sure your resume includes examples of your excellent communication skills.

5) Include Your Problem-Solving Abilities: Showcase your problem-solving skills by including examples of how you handled difficult situations and any innovative solutions you implemented to solve a problem.

By following these key takeaways, you will be able to create an effective resume that highlights your qualifications and experience as a delivery manager. With a solid resume, you can demonstrate to potential employers that you are the ideal person for the job.

Let us help you build your Resume!

Make your resume more organized and attractive with our Resume Builder

We provide IT Staff Augmentation Services!

Service delivery manager resume.

• Currently acting as Service Delivery Manager, in the course of 20 years, Confidential has been directly involved in the implementation of 6 full SAP project lifecycles, 3 of which were large international rollouts, as well as supporting numerous other SAP accounts.
• He has been active in various roles such as Service Delivery Manager, Project Manager, Team Lead, and Senior Logistics Consultant, and in these roles has been responsible for Service Delivery, project management, resource management, planning & budgeting, change management, configuration, design, pre - sales, production support, training.
• Having worked on numerous projects with large international companies in a variety of industries, Confidential is able to adapt to different cultures and business dynamics, analyze current client situations and offer valid solutions with the implementation of enterprise re­engineering tools such as SAP.
• Confidential has excellent skills in communication, management, planning, design, training and interaction with both management and users. He is a strong contributor with the ability of producing high quality results.
• Technically, Confidential has a background of specializing in Manufacturing, Production Planning and Execution, and has been involved with full functionality within the logistics environment.
• He is familiar with various implementation and management methodologies including ASAP, GAMP V model, and other project management methods as well as ITIL.

AREAS OF SPECIALIZATION:

• Service Delivery management
• Project management
• Engineering, Senior Logistics Consultant.
• Design, scoping.
• Blue-printing.
• Resource management.
• Planning & budgeting.

RELEVANT EXPERIENCE:

Confidential

Service Delivery Manager

Responsibilities:

• Responsible for management and coordination of Service Delivery Management, with both onshore and offshore components supporting a collection of 35 applications.

SAP Project Manager

• Responsible for management and coordination of various Confidential SAP HR Upgrade projects and various other cutover projects, utilising both onshore and offshore resources.

Service Delivery Manager SAP Applications

• Responsible for the management and coordination of all aspects of Service Delivery Management utilising both onshore and offshore support teams.
• Under difficult conditions immediately post go- live managed the account to a stable support state.
• Confidential were using the SAP SPS system to handle the tracking and logistics of spare parts housed in Confidential and partner storage locations, with interfacing to various other systems.
• Responsible for management and coordination of all aspects of Service Delivery Management relating to supporting the install-base of SAP applications
• Also managed some projects in that space.
• Victoria Police were using the HR functionality of SAP to run payroll, recruitment, Learning Management Systems and related HR functionality, as well as BI reporting and Portal.
• Responsible for management and coordination of vendors, consultants and Seek internal resources during the project.
• The upgrade was aimed at improving the Cisco based telephony functionality, automate lead distribution, reporting and telephony integration within SAP.
• Responsible for providing PM based services to assist team ramp-up during the initial project phases.
• The project encompassed a SAP based Implementation to support the transformation of Confidential ’s spare parts management and service order processing activities, including Portal and BI functionality.
• Enlisted to help out with initial Project Management related tasks during ramp-up.
• Financial Accounting, Management Accounting, Sales and Distribution, Project System, Purchasing, Inventory Management, Document Management, Variant Configuration, EDI and ERS.
• The project also included the implementation in parallel of a Web Portal serving the customer base, as well as a Vendor Portal.
• Project planning.
• Scope management.
• Change management.
• Ensuring realization of best of business practice
• Logistics implementation and improvement projects.
• Covering third party online access for tollers, MRP and detailed scheduling
• Capacity leveling.
• Real-time interfacing to shopfloor and MES
• Implementations were global spanning Europe, Asia and Middle East. Roles included Senior SAP consultant and Business Process Engineer.

We'd love your feedback!

Resume Categories

• .NET Developers/Architects Resumes
• Java Developers/Architects Resumes
• Informatica Developers/Architects Resumes
• Business Analyst (BA) Resumes
• Quality Assurance (QA) Resumes
• Network and Systems Administrators Resumes
• Help Desk and Support specialists Resumes
• Oracle Developers Resumes
• SAP Resumes
• Web Developer Resumes
• Datawarehousing, ETL, Informatica Resumes
• Business Intelligence, Business Object Resumes
• MainFrame Resumes
• Network Admin Resumes
• Oracle Resumes
• ORACLE DBA Resumes
• Other Resumes
• Peoplesoft Resumes
• Project Manager Resumes
• Quality Assurance Resumes
• Recruiter Resumes
• SAS Resumes
• Sharepoint Resumes
• SQL Developers Resumes
• Technical Writers Resumes
• WebSphere Resumes
• Hot Resumes

Are you Hiring?

Talk to a Recruitment Specialist Call: (800) 693-8939

• Schedule A Meeting
• Franchise Opportunity
• LCA Posting Notices
• Hire IT Global, Inc - LCA Posting Notices
• Electronic PERM posting Notice

Client Services

• IT Staff Augmentation
• Hire Programmers
• Government Services
• IT Project Management
• Industry Expertise
• Resume Database

Job Seekers

• Browse Jobs
• Upload Resume
• Employee Benefits
• Resume Marketing
• Us Citizens/Green Cards

Visa Sponsorship

• Employer on Record Services (EOR)
• Forms Checklists
• H1B Visa Transfer
• E3 Visa Sponsorship
• TN Visa Sponsorship
• EB3 to EB2 Porting
• Green Card Sponsorship