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Guide to the 21 Best Housekeeping Management Software In 2024

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12 Best Housekeeping Management Software

After meticulous evaluation, I've chosen the 12 best housekeeping management software solutions to tackle your unique challenges. Get ready to revolutionize your hotel operations!

• RMS - Best for centralized task management
• Hotelogix - Best for real-time room status updates
• Hotel Friend - Best for seamless integration with other hotel operations
• Actabl - Best for workflow automation and efficiency
• Flexkeeping - Best for streamlined communication between departments
• HelloShift - Best for enhancing guest satisfaction scores
• RoomChecking - Best for detailed room inspections and maintenance
• HotelCleanApp - Best for task prioritization and tracking
• RoomRaccoon - Best for small to medium-sized properties
• Cloudbeds - Best for integrating housekeeping with front desk operations
• ResortCleaning - Best for vacation rental properties
• MaidCentral - Best for independent cleaning businesses.

As a hotelier myself, I understand the complex challenges you face in managing a smooth housekeeping operation. The good news? You're not alone, and there are solutions ready to transform the way you work. Housekeeping management software - that's your golden ticket. It streamlines your housekeeping tasks, improves efficiency, and above all, delivers a flawless guest experience.

Gone are the days of chaotic room assignments, staffing, missed tasks, and unfulfilled guest requests. With the right housekeeping management software, you can say goodbye to disorganization and inefficiencies. The perfect solution awaits in my carefully curated list. Trust me, it's time to revolutionize your housekeeping game.

What Is a Housekeeping Management Software?

Housekeeping management software is a digital tool specifically designed to streamline and optimize the operations of a hotel's housekeeping department. The users of this software span a wide range, from small boutique properties to large hotel chains, all striving for impeccable cleanliness and operational efficiency.

This software helps orchestrate your entire housekeeping workflow, from assigning tasks and tracking progress, to real-time room status updates. It's not just about keeping your rooms clean; it's about optimizing your day-to-day operations and maximizing your team's potential. The ultimate benefits? Increased guest satisfaction, positive reviews, repeat customers, and of course, higher revenue.

This ingenious technology aids in assigning tasks, tracking cleaning progress, managing room statuses in real-time, and maintaining a high level of communication between departments. The primary goal? Delivering a pristine, well-managed space that leaves guests impressed and eager to return. This software not only eases the burden of manual tracking but also elevates the standard of service, transforming the hotel's reputation for the better.

Overviews of the 12 Best Housekeeping Management Software

1. rms - best for centralized task management.

RMS Cloud's housekeeping software offers a dynamic platform for managing your hotel's cleaning operations. Its powerful central dashboard enables real-time task tracking, making it best for centralized task management.

Why I Picked RMS:

In my search for the top housekeeping management software, RMS stood out due to its efficiency and central control system. The ability to oversee all housekeeping tasks from a central dashboard is a game-changer, and I believe it's the optimal solution for those seeking streamlined management.

What Do You Get for Free?

RMS Cloud provides a comprehensive demonstration of its software upon request, allowing you to get a feel for the system before investing. Note, however, that their full software services come with a fee.

Standout Features & Integrations:

RMS Cloud shines with its real-time housekeeping status tracking and robust reporting capabilities. It also integrates well with other RMS p roperty management tools , enhancing the overall efficiency of your operations.

RMS Cloud pricing starts from $125/month, billed annually. They don't offer per-user pricing, and the cost includes all features and integrations.

• Powerful central dashboard for task management
• Real-time status updates and reporting
• Excellent integration with other RMS property management tools
• Pricing might be a bit steep for smaller establishments
• No per-user pricing available
• Full software services require a financial investment

2. Hotelogix - Best for real-time room status updates

Hotelogix offers a robust housekeeping management solution that promises efficiency and effectiveness. It shines particularly in its ability to provide real-time room status updates, keeping every team member on the same page.

Why I Picked Hotelogix:

The decision to include Hotelogix on this list came down to its dedication to providing instantaneous information. In the fast-paced hotel environment, real-time room occupancy status updates are crucial, and Hotelogix's commitment to this feature makes it stand out. I think it's the perfect pick for hotels that value immediate communication and synchronization.

Hotelogix offers a 15-day free trial that lets you explore their system without any financial commitments. However, full access to its features and benefits comes with a paid subscription.

Aside from its real-time updates, Hotelogix's housekeeping software boasts an intuitive interface and robust reporting capabilities. The software can also integrate with the Hotelogix PMS and channel manager for a fully cohesive hotel management system.

Pricing for Hotelogix starts at $3.99/room/month (billed annually). There are no minimum seats requirements, and the pricing includes all features and integrations.

• Real-time room status updates
• Intuitive interface
• Robust integration with Hotelogix PMS and channel manager
• Free trial is limited to 15 days
• Full benefits require a paid subscription
• Annual billing may not be suitable for all users

3. Hotel Friend - Best for integration with other hotel operations

Hotel Friend presents a versatile housekeeping management software solution that goes beyond typical cleaning tasks. Its key strength lies in its ability to integrate seamlessly with other hotel operations, creating a unified hotel management experience.

Why I Picked Hotel Friend:

I picked Hotel Friend because of its comprehensive approach to hotel operations. By facilitating integration with other hotel departments, it provides an all-in-one solution. This stands out in a market filled with specialized software, and it's what makes Hotel Friend the best choice for those looking for a unified system.

Hotel Friend offers a demo version of their software upon request, allowing you to familiarize yourself with its features. However, to fully unlock its potential, a subscription is necessary.

Hotel Friend offers a mobile app for efficient on-the-go management, paired with robust reporting and tracking capabilities. It integrates smoothly with Hotel Friend's booking system, POS, and CRM, offering a fully connected hotel management suite.

Pricing for Hotel Friend starts from $5/user/month (billed annually), with the price including access to all features and integrations.

• Integrated approach to hotel management
• Mobile app for efficient task management
• Comprehensive connectivity with other hotel operations
• Full potential requires a subscription
• No detailed information on a free trial
• Might be too complex for smaller establishments

4. Actabl - Best for workflow automation and efficiency

Actabl offers a robust housekeeping management solution designed to optimize operational efficiency. It primarily shines in automating workflows, creating a swift and streamlined process for housekeeping staff.

Why I Picked Actabl:

In my evaluation, Actabl emerged as a top choice due to its emphasis on workflow automation. It intelligently routes tasks to teams, which aids in overall efficiency. This focus on speed and organization makes Actabl best for hotels seeking to maximize operational efficiency.

Actabl offers a free demo that allows potential users to explore the software's capabilities. However, to gain full access to all the features, you'll need a subscription.

Actabl offers features such as real-time tracking, intuitive team management, and automatic task distribution. It integrates with popular property management systems and offers an open API for custom integration needs.

Actabl starts from $10/user/month, making it an affordable choice for many businesses.

• Efficient workflow automation
• Integrates with popular property management systems
• Real-time task tracking for improved management
• Full functionality requires a paid subscription
• Could be complex for smaller teams
• Custom integration may require additional IT resources

5. Flexkeeping - Best for streamlined communication between departments

Flexkeeping is a comprehensive hotel housekeeping software focused on enhancing intra-departmental communication within hotels. Its tools enable swift interaction and coordination between various departments, enhancing overall operational efficiency.

Why I Picked Flexkeeping:

After comparing various tools, I picked Flexkeeping for its exceptional focus on departmental communication. Its features foster improved coordination among teams, which is vital in fast-paced hotel environments. I believe Flexkeeping is best for establishments seeking to enhance inter-departmental collaboration and efficiency.

Flexkeeping offers a free demo, providing a limited taste of its capabilities. However, to enjoy the full range of features, you need to opt for a paid subscription.

Flexkeeping shines with features such as a live dashboard, instant task assignment, and a powerful reporting system. The tool also offers seamless integrations with various PMS platforms, enhancing its utility in diverse hotel management environments.

Flexkeeping's pricing starts from $15/user/month, providing a reasonable entry point for most businesses.

• Enhances inter-departmental communication
• Offers a live dashboard for instant updates
• Smooth integration with popular PMS platforms
• Full feature set requires a paid plan
• May require training for efficient use
• Not the cheapest option on the market

6. HelloShift - Best for enhancing guest satisfaction scores

HelloShift is a hotel operations software designed to boost the quality of guest interactions. By providing an integrated platform for staff communication and task management, it directly aids in elevating guest satisfaction scores.

Why I Picked HelloShift:

I chose HelloShift because of its primary focus on improving guest experiences. This unique emphasis, paired with its range of tools designed to foster superior guest-staff interactions, make it stand out among other options. Its commitment to guest satisfaction makes it ideal for hotels looking to boost their customer ratings.

HelloShift offers a free trial for prospective users to experience the software first-hand. However, the full range of services, particularly those tailored towards boosting guest satisfaction, require a paid plan.

HelloShift offers features such as a staff collaboration platform, guest messaging, and a task manager. Additionally, it integrates with various Property Management Systems (PMS), thereby ensuring streamlined operations across multiple platforms.

Pricing for HelloShift starts from $7/user/month, making it an affordable option for hotels of all sizes. Note that this is for the basic plan, with advanced features necessitating higher-tier plans.

• Focuses on enhancing guest satisfaction
• Offers multiple integrations with PMS platforms
• Affordable entry point
• Advanced features require higher-priced plans
• Free trial is limited in features
• May require staff training for full utilization

7. RoomChecking - Best for detailed room inspections and maintenance

RoomChecking is a hotel operations tool aimed at enhancing room inspections and maintenance. It simplifies the process of room maintenance by providing a detailed checklist and tracking system for inspections, which is particularly beneficial for properties with a large number of rooms.

Why I Picked RoomChecking:

I selected RoomChecking due to its unique focus on room inspections and maintenance, a critical aspect of hotel operations often overlooked by other tools. Its intricate checklists and tracking system stand out, providing detailed insights that can lead to improved room maintenance, directly contributing to the guest experience.

RoomChecking offers a free trial, allowing users to test the tool and explore its features before committing to a paid plan. However, the full extent of its detailed room inspections and maintenance tracking capabilities are only available under paid subscriptions.

RoomChecking's standout features include its comprehensive room inspection checklists, detailed maintenance tracking, and efficient housekeeping module. It integrates seamlessly with popular Property Management Systems, which makes it an ideal choice for hotels looking to improve their room inspection processes.

Pricing for RoomChecking starts at $9/user/month, allowing a cost-effective entry into improved room maintenance. Note, this is the starting price for their basic plan, with more advanced features necessitating higher-tier plans.

• Comprehensive room inspection checklists
• Detailed maintenance tracking
• Seamless integration with popular PMS platforms
• Free trial has limited features
• More advanced features require higher-tier plans
• May require staff training for efficient use

8. HotelCleanApp - Best for task prioritization and tracking

HotelCleanApp is a software solution that assists hotel staff with task prioritization and tracking, focusing specifically on the needs of housekeeping departments. It provides an effective and organized approach for managing cleaning schedules and other housekeeping tasks, thereby enhancing efficiency and productivity.

Why I Picked HotelCleanApp:

I chose HotelCleanApp for its targeted focus on task prioritization and tracking, which is crucial for efficient housekeeping operations in hotels. This tool differentiates itself with a highly intuitive user interface and practical features that prioritize and monitor the progress of tasks in real-time, making it best suited for busy hotel environments where staff management can be complex.

HotelCleanApp does not provide a free tier, but it does offer a free trial period to users. This allows potential customers to explore the platform's capabilities, however, full access to all features and functionalities is only available in the paid plans.

HotelCleanApp's key features include a comprehensive task management system, real-time tracking, and an easy-to-use mobile interface for on-the-go access. The tool also integrates smoothly with several Property Management Systems, enabling a streamlined process for task assignment and tracking.

The pricing for HotelCleanApp starts from $12/user/month. It's worth noting that this is the starting price, and certain additional features may be subject to higher-priced plans.

• Comprehensive task management and tracking system
• User-friendly mobile interface
• Seamless integration with various PMS platforms
• No free tier, only a free trial
• Full feature access requires a paid plan
• Advanced features may necessitate higher-priced plans

9. RoomRaccoon - Best for small to medium-sized properties

RoomRaccoon is a comprehensive hotel management software designed to streamline the operations of small to medium-sized properties. Its broad set of features from booking management to task allocation, makes it an ideal tool for smaller establishments that require a centralized system to manage various hotel operations.

Why I Picked RoomRaccoon:

I selected RoomRaccoon due to its specific focus on servicing small B&bs to medium-sized hotel chains, a niche that often gets overlooked. Its broad functionality combined with a user-friendly interface differentiates it from other tools. RoomRaccoon, with its all-in-one system, is ideally equipped to manage the unique challenges faced by smaller hotels and properties.

RoomRaccoon does not offer a free version of its software, but it does provide a trial period where users can experience the full scope of its features. Note, to continue using the software beyond the trial period, a subscription to a paid plan is required.

Key features of RoomRaccoon include reservation management, an integrated booking engine, revenue management, and a channel manager. The software also allows for seamless integration with LinkedIn, and various online travel agencies (OTAs), enhancing the property's online visibility and booking potential.

The pricing for RoomRaccoon starts from $95 per month. This price is for the base plan, and more advanced features may necessitate higher-priced plans.

• Comprehensive hotel management features ideal for smaller properties
• Seamless integration with various OTAs
• User-friendly interface and intuitive design
• Smaller properties with limited budgets might find it expensive

10. Cloudbeds - Best for integrating housekeeping with front desk operations

Cloudbeds is a cloud-based hospitality management software that facilitates efficient coordination between different departments within a hotel, specifically between housekeeping and front desk operations. Its cohesive platform enables teams to work in sync, ensuring high standards of service and guest satisfaction.

Why I Picked Cloudbeds:

In determining the best tools, I found that Cloudbeds offers a unique solution that specifically enhances the interaction between front desk operations and housekeeping. This feature is what sets Cloudbeds apart. I believe Cloudbeds is an excellent choice for any hotel that wants to streamline its operations, as it directly addresses the interdepartmental communication challenges that can arise in a bustling hospitality environment.

Cloudbeds does not have a free tier, but they offer a free demonstration of the platform so prospective users can understand how its features will benefit their operations. To access the full functionality of Cloudbeds, users will need to subscribe to one of their paid plans.

Some of Cloudbeds' standout features include an intuitive property management system (PMS), a sophisticated reservation module, SaaS, and a built-in channel manager. The platform also provides extensive integrations with numerous third-party apps and platforms, such as OTAs, payment gateways, and operational tools, making it a versatile solution for hoteliers.

Pricing for Cloudbeds starts from $200 per month (billed annually). This cost may vary based on the size of your property and the specific features you require.

• Robust interdepartmental integration capabilities
• Extensive third-party integrations
• Comprehensive suite of hotel management features
• No free tier available
• Pricing can be high for smaller properties
• The platform's extensive features may have a learning curve for new users

11. ResortCleaning - Best for vacation rental properties

ResortCleaning is a property management software designed for managing housekeeping and maintenance tasks in vacation rental properties. It provides detailed tracking and reporting of tasks, making it easier for property owners and managers to maintain high-quality standards across multiple properties.

Why I Picked ResortCleaning:

During the selection process, I realized that ResortCleaning offers a solution explicitly designed for vacation rentals. It's this unique focus on vacation properties that makes ResortCleaning different from other tools on the list. I think ResortCleaning is the best for vacation rental properties due to its ability to streamline and manage the unique cleaning and maintenance challenges associated with these types of rentals.

ResortCleaning does not offer a free tier. However, they do provide a free demo that allows potential users to experience the tool's capabilities before committing to a paid plan.

Key features of ResortCleaning include a dynamic calendar for scheduling and tracking cleaning tasks, detailed reporting on the performance of the cleaning staff, and the ability to handle special requests and tasks. Its integrations mainly focus on property management systems and booking platforms, crucial for managing a vacation rental business.

Pricing for ResortCleaning starts from $50/month for up to 5 properties. It's important to note that the price increases with the number of properties managed.

• Customized specifically for vacation rentals
• Detailed reporting and tracking features
• Streamlines scheduling and tracking cleaning tasks
• Pricing may be prohibitive for those managing few properties
• Could have more third-party integrations

12. MaidCentral - Best for independent cleaning businesses

MaidCentral is a housekeeping management software that serves as an all-in-one solution for cleaning businesses. It offers comprehensive features to handle scheduling, dispatching, invoicing, and customer relationship management, thus making it ideal for independent cleaning businesses looking to streamline their operations.

Why I Picked MaidCentral:

In the process of comparing various tools, I selected MaidCentral due to its robust features that cater specifically to the needs of independent cleaning businesses. It offers an unparalleled depth of functionality compared to similar tools in its category. Given its robust capabilities and the all-in-one nature of its platform, I believe it's best for independent cleaning businesses.

MaidCentral does not offer a free tier of its software. However, they do offer a free trial for those interested in testing the system before committing to a paid plan.

MaidCentral offers features like job scheduling and dispatching, invoice management, and customer personal data management. Its integrations with popular accounting software, such as QuickBooks, and payment processors make the business operations smooth.

MaidCentral's pricing begins at $49/user/month. It's worth noting that this is their lowest pricing tier, designed for businesses with fewer employees.

• Robust features for scheduling, dispatching, and invoicing
• Tailored specifically for independent cleaning businesses
• Integrates with popular accounting software
• Does not offer a free plan
• Higher pricing point compared to other tools
• Might be complex for smaller businesses

Other Housekeeping Management Software

Below is a list of additional housekeeping management software that we shortlisted, but did not make it to the top 12. Definitely worth checking them out.

• MaintenanceCare - Good for maintaining a comprehensive asset database
• Brightly - Good for optimizing workflow with real-time room status updates
• Cellypso - Good for managing housekeeping operations via mobile app
• IQware - Good for integrating housekeeping with guest management
• MisterBooking - Good for enhancing housekeeping operations in hotels
• Housekeeping App - Good for scheduling and tracking cleaning tasks
• GotTickin - Good for improving communication between housekeeping and front desk
• CampLogistiks - Good for managing housekeeping in large camp facilities
• QuoHotel - Good for digital management of hotel housekeeping departments

Selection Criteria for Housekeeping Management Software

In my pursuit to find the best housekeeping management software, I had the opportunity to test and research various tools. Over time, I identified a list of core criteria that are key in making the best choice for a particular establishment's needs. Below are the major factors I considered:

Core Functionality

For this category of software, the tool should enable you to:

• Manage and track cleaning tasks
• Schedule housekeeping staff efficiently
• Monitor inventory of cleaning supplies and restocking
• Communicate effectively between housekeeping and other hotel departments
• Generate and analyze performance reports

Key Features

The standout features of housekeeping management software should include:

• Real-time room status updates : This feature allows for immediate notification when a room is ready for cleaning or has been cleaned.
• Mobile accessibility : Housekeeping staff should be able to update the room status, check their schedules, and communicate with the management through a mobile app.
• Integration with property management system : This helps to streamline operations, reduce redundancy, and improve overall efficiency.
• Multilingual support : Important for staff who are more comfortable working in a language other than English.
• Reporting tools : This enables management to monitor performance, track progress, and make informed decisions based on data.

In terms of design and user interface, the following aspects are important:

• Intuitive design : Given that housekeeping staff may have varying levels of tech-savviness, the software should be easy to understand and use.
• Fast onboarding : The tool should offer guided tutorials, tooltips, or a dedicated support team to ensure smooth onboarding.
• Clear, color-coded status updates : This can greatly enhance visibility and immediate understanding of room statuses.
• Customer support : There should be readily available support to assist with any issues or queries.

Remember, housekeeping is the backbone of any hotel's operations and the right tool can make a significant difference in efficiency, communication, and overall guest satisfaction.

Most Common Questions Regarding Housekeeping Management Software

What are the benefits of using housekeeping management software.

Using housekeeping management software provides numerous advantages, including:

• Improved efficiency : These tools automate scheduling and task assignment, reducing the amount of time spent on administrative duties.
• Real-time updates : Management and staff can track room statuses in real-time, enhancing communication and operations.
• Increased accountability : By assigning tasks to specific staff members, it's easier to track job completion and performance.
• Streamlined inventory management : These tools often have built-in inventory management features, which help to keep track of housekeeping tools, cleaning supplies and reduce waste.
• Improved guest satisfaction : Faster room turnaround times and more efficient operations can significantly enhance the guest experience.

How much do housekeeping management software tools typically cost?

Pricing for housekeeping management software varies widely based on the complexity of the software, the size of the hotel, and the specific features required.

What are the common pricing models for housekeeping management software?

Many housekeeping management software providers offer a subscription-based pricing model, usually charged on a monthly or annual basis. Some vendors charge per room or per user, while others offer a flat fee for unlimited usage.

What is the typical range of pricing for housekeeping management software?

Prices can range anywhere from $20 per month for basic, limited user packages to over $500 per month for more comprehensive solutions suitable for larger hotels or hotel chains.

Which are the cheapest and most expensive housekeeping management software?

While prices fluctuate and can change based on customization and specific needs, as of my last update, MaidCentral tends to be on the more affordable end with plans starting from $20/month, while ResortCleaning, offering extensive features and functionalities, can go up to $500/month for larger properties.

Are there any free housekeeping management software options available?

Free options are relatively rare in this category. However, some providers may offer a free trial period or a very basic free tier. Always remember, "free" options might have limitations and may not provide all the features you need for comprehensive housekeeping management.

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• Ace Your Operations: Unveiling the 12 Best Hotel Scheduling Software

In summary, choosing the right housekeeping management software depends on your specific needs, the size of your operation, and the features that are most important to you. The software options covered in this guide range from those best suited for small, independent businesses to those designed for larger hotels or resort chains.

Key takeaways

• Identify your needs : Different tools excel in different areas. Some software focuses on the seamless integration of front desk operations with housekeeping, while others excel in managing vacation rental properties or serve independent businesses better. Be clear on your priorities before making a choice.
• Consider usability and key features : Check if the tool's interface is intuitive and easy to use for your staff. Look for key features such as real-time updates, streamlined inventory management, and task assignment capabilities that suit your operation's needs.
• Understand the pricing : Housekeeping management software comes in a variety of pricing models. Some charge per user or per room, while others have a flat fee. Understanding the pricing structure will help you budget and choose a solution that offers the best value for your business.

What Do You Think?

We hope this guide has given you some insight into the variety of housekeeping management software options available. If you're using a tool that you find valuable and it didn't make our list, we'd love to hear about it! Please feel free to share your experiences and recommendations in the comments section below. Your feedback could greatly benefit others who are on the lookout for the best solutions.

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Ultimate housekeeping operations management guide [+ checklists].

The success of your housekeeping practices directly impact the success of your hotel. If your guest rooms aren’t properly cleaned, it puts not only your property’s reputation in danger—it also puts your bottom line in jeopardy.

According to leading industry professionals, even a single negative review can lose your hotel close to 30 guests . And since modern travelers report that cleanliness is the most important factor in choosing where they’ll stay , your housekeeping operations are a cornerstone of guest satisfaction at your hotel. 

A couple of key ways you can maintain housekeeping consistency and prevent negative guest experiences is by following housekeeping management best practices and streamlining your hotel’s housekeeping operations. Having proper plans and processes in place to aid in risk prevention and maintain consistent cleanliness across your property goes a long way toward ensuring guest satisfaction and managing your hotel’s reputation. 

In this article, we’ll discuss the basics of housekeeping management, why it’s so important, the ins and outs of staffing and staff management, the importance of checklists, and the benefits of utilizing a digital management solution. 

Integrating housekeeping apps can significantly enhance your team's efficiency, offering tools for better schedule management and task delegation.

To continue your learning, check out our comprehensive Hotel Operations Management Guide.

• Feel Free to Book a Demo Today

‍ Recommended Resources:

• 15 Best Hotel Housekeeping App(s) For Businesses In 2024
• 9 Best Hotel Work Order Software For Businesses In 2024
• 10 Best Boutique Hotel Maintenance Software To Maximize Process Excellence In 2024
• 10 Best Preventive Maintenance Checklist Software For Hotels To Optimize Process Efficiency

What is housekeeping management

The housekeeping management team is responsible for managing and maintaining all operations of the housekeeping department. The hierarchy of a housekeeping department’s organizational chart will look a little different from property to property, depending on the size of the operation and the general housekeeping needs of the hotel . But most of the time, hotels will have a housekeeping manager, an executive housekeeper , an assistant executive housekeeper, and various housekeeping supervisors for different segments of the department.

Some segments or different areas of a housekeeping department might include: 

• Linens/Uniform Supervisor
• Desk Control Supervisor
• Floor Supervisor 
• Night Supervisor 
• Public Area Supervisor 
• Horticultural Supervisor 
• Guestroom Supervisor 

An example of this structure might be that your housekeeping operations include a segment that handles public areas or linens specifically. For these segments, in addition to the executive housekeeping team, you may also have a Public Area Supervisor and a Laundry/Linens Supervisor to help delegate those areas of work. While your directors and executives oversee and manage the high-level operations of housekeeping across the property, individual-level supervisors will handle the details of specific operational segments and report that information up to the executive suite. 

The housekeeping manager will be responsible for delegating tasks to both executives and supervisors, overseeing productivity and consistency, maintaining organization and more. Some other key aspects of a housekeeping manager’s role include: 

• Hiring and firing within the housekeeping department 
• Ensuring the availability of necessary tools and cleaning supplies
• Inventory management such as linens and towels, toiletries, etc. 
• Optimizing labor by delegating responsibilities and tracking progress

Each level of housekeeping operations is crucial to maintaining efficiency and streamlining productivity—and the way to organize and effectively utilize each area of operations is to go in with a clear housekeeping management plan. Employing work order software can further streamline these processes, making task management and execution more effective.

Why is housekeeping management important?

Housekeeping practices are often closely tied with an organization’s safety culture—so, first and foremost, housekeeping management is critical to the health and safety of everyone who comes through the doors of your hotel. For properties with unique needs, such as boutique hotels, exploring specialized boutique hotel maintenance solutions can provide tailored support to uphold high standards of cleanliness and guest satisfaction. But housekeeping management is important for a multitude of reasons. Structuring your housekeeping operations and planning processes effectively reduces waste, increases efficiency, and aids in achieving and maintaining quality and brand standards across single properties and entire portfolios. 

Inefficient labor practices can lead to significant losses of time and money across your operation. Ineffective cleaning methods can cause wasted inventory and safety risks to both guests and staff. Slow housekeeping turnaround times can directly affect a guest’s travel timeline too, causing guest satisfaction and hotel reputation to suffer. This is where digital housekeeping management systems, like Xenia, come in. Utilizing preventive maintenance strategies within your housekeeping operations ensures that equipment and tools are always in top condition, further improving efficiency and reducing downtime. By helping to assign, track and measure housekeeping tasks, managers can improve operations and save money.

Housekeeping is one of the most frequent guest touchpoints. The cleanliness of guest-centered spaces is often their first impression of your property. Beyond that, when a guest needs additional towels or toiletries or requests turndown service, it’s the housekeeping team that they’ll interact with. Cleanliness is essentially at the core of guest satisfaction: and housekeeping is the catalyst, directly delivering guest experience. 

How many housekeepers per room do hotels need?

On average, over the course of a typical, eight-hour shift, a housekeeper will clean between 10 - 15 rooms per day. At some hotels, they’ll clean as many as 30 rooms per day . The amount of housekeepers per room your hotel needs will vary depending on available staff, the amount of part-time staff vs. full-time staff you have, the size of hotel rooms, housekeeping staffing needs for public areas and groundskeeping, and more. 

Industry recommendations suggest that for every 10 rooms in a three-star hotel the maximum number of staff needed is eight—in a four-star hotel the suggestion is twelve, and in a five-star hotel: twenty. Ultimately, the size of your housekeeping team depends on your operational needs, your organization’s brand and quality standards and your budgetary requirements. 

How many hours can housekeepers work per shift?

Generally, housekeepers work in shifts that are similar to an average 9 to 5 work schedule. They’ll often work in 8 - 10 hour shifts, cleaning anywhere between 10 - 15 rooms per shift, with a 30 minute break factored in. A maximum shift could be up to 12 hours, but to prevent injury and burnout in such a physically demanding job that produces such a high churn rate, it’s better to alternate staff and keep shifts shorter on average. 

How much should a housekeeper get paid hourly?

The average hourly rate for a housekeeper in the United States is $13/hour and can fall anywhere between $12 and $15 per hour. In more urban areas the pay rate will generally be higher. Salary.com reports that in Los Angeles, California for example, the average rate is closer to the high end of that range at $15/hour and can go as high as $18/hour depending on the hotel, while in a more rural area like Columbia, Tennessee the average is closer to $11.50/hour, below the national median. 

But these rates vary even more depending on where they’re being tracked and reported, and whether or not tips are being factored in. Tammy La Gorce from the New York Times News Service found in research that “a housekeeper in a New York City hotel can expect to make an average of $29.41 an hour, while one in Charlotte, North Carolina, might earn an average of $10 an hour.” That’s why, when hiring, it’s important to take a look at a variety of sources to find the average rates for housekeepers in your area and adjust your rates accordingly. 

Oftentimes housekeepers will make additional income from guest tips, but that isn’t always the case depending on the type of hotel, the cost of accommodations, and the length of guest stays. Etip research found that “only about 27% people tip all the time, 31% never do, and 42% sometimes tip.” Because of this, when guests do leave a tip, the average tip range varies pretty drastically. Housekeepers might see varies between $1 and $5 a night in tips. But general tip etiquette for housekeeping suggests that between $3 and $5 a night is the ideal tip guests should leave for satisfactory housekeeping services. 

Experts interviewed by HuffPost news pointed out the differences in tips at hotel types, suggesting that, while the general guideline for tips is $3 to $5 a day, at a five-star hotel located in high-rent areas and large cities such as New York, or Los Angeles, guests should expect to tip $5 to $10 per day. That doesn’t mean housekeepers can consistently expect to make these tips, but it does mean that pay rates and average tips at your property should be factored into your hiring plan, especially if your guests are good about tipping your team.

How to structure and train housekeeping teams

Housekeeping teams should be structured in order of responsibility, shift, and leadership hierarchy. Managers and executives will oversee supervisors, supervisors will oversee staff in individual department segments. Managers often prioritize the onboarding and training of housekeeping team members by level of necessary supervision. 

Make sure you’ve trained your executives and team supervisors appropriately in order for them to manage direct reports. From there, you can prioritize training for housekeeping staff depending on their skill level and subject-matter expertise. Some team members may require more general training, while others may require more technical or in-depth training to use specific machinery, tools, or cleaning chemicals. 

Training should be an ongoing initiative at your property to ensure that housekeepers are maintaining consistency and following necessary protocols. You can determine the level of ongoing training needed by regularly analyzing team performance. 

How to measure housekeeping performance

You can keep track of housekeeping performance at your property in a variety of ways. One of the best ways is by utilizing standardized checklists for housekeeping processes. Creating standard operating procedures (SOPs) and maintaining their adherence through accessible checklists keeps everyone on the same page and creates a clear paper trail for logging housekeeping procedures and understanding what’s working, where there’s room for improvement, and how you can further optimize operations. 

Digital task tracking is another great way to understand and analyze housekeeping performance. You can even use solutions such as Xenia that provide digital checklist features so your team can complete cleaning and inspections checklists on the go directly from their individual mobile devices. From there, those checklists are automatically logged within a digital system where they can be uploaded into customizable reports and examined in depth to help you spot patterns with assets, failed inspection items, and more. 

Additionally, you can regularly check the online reviews and complaints issued by guests. This can help you to understand if guests are dissatisfied with your property’s cleanliness practices, giving you a better understanding of where your housekeeping team might be falling short. 

Essential housekeeping checklists for hoteliers

You can utilize housekeeping checklists for a variety of procedures at your property. Some essential checklists we recommend using include the following: 

Room Cleaning Checklist 

A room cleaning checklist ensures your housekeepers are maintaining quality and cleanliness standards for every guestroom on the property. Room cleaning checklists include cleaning tasks such as sanitizing surfaces, vacuuming the carpets and rugs, stripping and remaking bedding, dusting decorations and furnishings, and mopping hard floors, amongst other things. This checklist helps ensure consistency across your property. 

Bathroom Cleaning Checklist 

A bathroom cleaning checklist helps you get specific about cleaning expectations for restroom spaces. This checklist could include tasks like wiping and sanitizing countertops, cleaning out the bathtub or shower, replacing soiled towels and used toiletries, checking drains and faucets, ensuring toilet functionality, and more. 

Lobby Cleaning Checklist 

The lobby of your hotel is typically the very first impression your guest has of your property—that’s why it’s crucial to make sure it’s clean and inviting. A Lobby cleaning checklist includes things like mopping hard floors, vacuuming rugs and carpets, dusting furnishings, wiping desks and hard surfaces, replacing publicly used toiletries such as tissue paper and hand sanitizer pumps, and more. 

Laundry Management Checklist 

A laundry management checklist helps you to manage laundry operations at your property. Laundry can be a whole operation in and of itself, so it’s important to outline necessary procedures for staff so everyone stays on the same page to maintain efficiency. A Laundry management checklist may include tasks such as collecting bedding and linens, sorting bedding and linens, transporting laundry to the appropriate facility for cleaning, cleaning and folding bedding and linens, and more. 

Benefits of Housekeeping Management Software

A housekeeping management software can make operations oversight simpler, reduce miscommunication, and streamline productivity in a multitude of ways. A user-friendly digital operations solution like Xenia has robust task management and communication tools for any use case while being simple enough for anyone to use—and quick to adopt and implement. 

Xenia’s user assignment features allow you to instantly see who’s actively clocked in and available for work so you can easily assign them to housekeeping tasks whether you’re in the office or across the property. And with digital checklists housed in one simple, accessible application, your entire team is able to find the procedures they need to follow whenever and wherever they are. When the team works through processes in Xenia, they’re automatically logged in the system too, creating an easy-to-follow audit trail for tasks that makes performance analysis and team communication easier than ever.

To top it all off, your team can even include photos and notes on checklist items for optimal clarity, and instant messaging keeps everyone connected from afar. If there’s a quick question or clarification needed, your team can reach you or any other team member with just a few taps of their fingers rather than tracking them down at your busy hotel or disturbing guests with noisy radio calls. And live room status updates ensure rooms are turned over efficiently, so everything is ready for your guests as soon as they check in.

And that’s just the beginning of how Xenia can help you manage your hotel operations. Visit our resources center to learn more about how we can take your housekeeping management to the next level, or book a free product demo any time! We’re here to help you optimize your workflow so you can focus on providing stellar guest experiences every time. 

Streamline Hotel Operations, Maintenance and Quality Assurance with Xenia

Xenia unifies daily operations, maintenance management and quality assurance to help General Managers ensure teams and facilities are effective and efficient.

Our customers love Xenia's robust use cases including:

Daily Operations

✔️ checklists & sops.

Create checklists, SOPs, Inspections and Data Logs to power accountability, training and staff clarity on every task.

📆 Recurring Tasks

Create recurring schedules for daily opening and closings, performance review meetings, inspections, cleanings and more.

📲 Chats & Announcements

Centralize team communications with in task chats, one-on-one chats, team messages and company wide announcements

💪 Team Accountability

Defeat pencil whipping and disorganized responsibility assessments by standardizing operations with Xenia. Chat with teams on any device, track time, collect photos, and ensure high quality work.

📊 Team Performance Reporting

Use Xenia's analytics dashboards to view staff work reports. Filter by asset, location, category or due date and export the report in PDF or Excel

Maintenance Management

🛠️ work orders.

Create work orders with associated team, asset, location, priority, category and due date. View live progress reports on each work order, chat with teams, and review resulting template submission, images and notes to improve operations.

🧰 Preventive Maintenance

Create a preventive maintenance calendar to ensure asset uptime is not compromised. Attach images, templates, videos and notes to every task and assign to a team or individual for completion.

Generate and attach QR codes to equipment and facility locations to enable fast and accurate inspections and data logs.

📁 Equipment Work History

View work history for every asset and sub asset in Xenia. Review performance data and enable corrective actions to improve your operation.

Quality Assurance

👍 brand standards.

Put your brand standards in a clear and operational checklist to be attached to work assignments.

🔎 Smart Inspection Workflows

Xenia's operations template builder has built in conditional logic into each step. This allows you to trigger actions based on a form response such as creating a corrective action on a failed inspection step, sending a notification to management for out of range meter readings, and much more.

✨ Corrective Actions

Operationalize inspections with fast work order assignment arising from a failed inspection step. All corrective data is stored in the checklist submission for auditing and accountability.

📋 Analytics and Reports

View live dashboard summaries of tasks, employee performance, template submissions and more. Filter, organize and export compliance reports to PDF and Excel formats to simplify compliance management.

Why use Xenia in your hotel operation?

Xenia is empowering hundreds of teams around the world to elevate their hotel operations management. When implemented, Xenia offers benefits such as:

🦾 Reduce Manual Operations

With Xenia, you can schedule recurring tasks and work orders in minutes. Assigned employees will receive notifications and can complete work on their mobile device.

💯 Standardize Processes & Increase Accountability

Build custom checklists, SOPs, inspections, log books, surveys, meeting agendas and more with Xenia. Attach these to tasks and work orders to clarify work and collect crucial data such as photos, notes, time stamps and more.

🤩 Minimize Negative Reviews

Xenia's operations platform increases brand standards and speeds up issue resolution to ensure a positive guest experience. When things do go wrong, Xenia provides a central data suite to identify the root cause and execute intervention plans.

⚡ Speed Up Work Order Resolution Time

Enable any team member to report issues, damage or guest complaints directly on their mobile device. The necessary team will be notified and can resolve the issue immediately.

🏨 Minimize Equipment Downtime

With Xenia's preventive maintenance calendars and work order management, teams can centralize their asset maintenance and ensure every issue is prevented or corrected in short order. This saves teams thousands each year in avoidable repair fees.

🔐 Secure Data Storage

All data in Xenia is securely stored in the cloud for analysis and reporting. We do not delete historical data to ensure that you have a clear view of improvement over time.

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Frequently Asked Questions

Got a question? Find our FAQs here. If your question hasn't been answered here, contact us .

What is the role of housekeeping management in a hotel, and how does it impact guest satisfaction and hotel reputation?

Housekeeping management is responsible for overseeing the cleanliness and upkeep of the entire hotel, including guest rooms, public areas, and laundry services.

The housekeeping team ensures that rooms are thoroughly cleaned, linens are fresh, and amenities are well-stocked, contributing directly to guest comfort and satisfaction.

A well-managed housekeeping department plays a crucial role in maintaining high standards of cleanliness, which is often the primary factor guests consider when choosing a hotel.

Poor housekeeping can lead to negative reviews and loss of potential guests and bottom line.

Efficient housekeeping management not only ensures guest safety and satisfaction but also helps in maintaining the hotel's brand standards and overall image.

How do you determine the optimal number of housekeepers needed per room, and what factors influence this decision?

The number of housekeepers required per room depends on several factors: the size and layout of the rooms, the level of service the hotel aims to provide, the number of part-time versus full-time staff, and specific needs for public area and groundskeeping maintenance.

Industry standards suggest different staffing levels based on the hotel's star rating.

For example, a three-star hotel might need fewer staff per room compared to a five-star establishment, which requires more intensive and personalized services.

Moreover, the expected turnaround time for cleaning rooms and the physical demands of the job should be considered to prevent staff burnout and ensure high-quality service.

What are the essential checklists needed for effective housekeeping management in hotels?

Essential housekeeping checklists for hotels include Room Cleaning, Bathroom Cleaning, Lobby Cleaning, and Laundry Management checklists.

• The Room Cleaning Checklist covers tasks such as sanitizing surfaces, vacuuming, changing linens, and dusting, ensuring each guestroom meets cleanliness standards.
• The Bathroom Cleaning Checklist focuses on sanitizing countertops, cleaning showers or bathtubs, replacing towels and toiletries, and checking plumbing fixtures.
• The Lobby Cleaning Checklist is vital for making a positive first impression and includes mopping floors, dusting furniture, and maintaining cleanliness in public areas.
• Finally, the Laundry Management Checklist ensures efficient handling of bedding and linens, covering collection, sorting, washing, folding, and storage processes.

These checklists help maintain consistency and quality in housekeeping operations, directly impacting guest satisfaction.

How does a digital housekeeping management system like Xenia enhance hotel operations?

A digital housekeeping management system like Xenia streamlines hotel operations by providing tools for task assignment, progress tracking, and performance analysis.

The system allows managers to assign tasks to available staff members instantly, even remotely, ensuring efficient workload distribution.

Digital checklists ensure that all cleaning and maintenance procedures are followed accurately and consistently.

The software automatically logs completed tasks, creating an audit trail for performance analysis and helping identify areas for improvement.

What training and ongoing development are necessary for housekeeping staff to maintain high performance standards?

Effective training and ongoing development are crucial for maintaining high performance standards in hotel housekeeping.

The initial training should cover the hotel's specific cleaning procedures, use of cleaning equipment and chemicals, safety protocols, and customer service expectations.

Ongoing development can include regular refreshers on best practices, updates on new cleaning technologies or products, and training in specialized areas like eco-friendly cleaning methods.

Supervisors should regularly monitor housekeeping staff performance and provide feedback or additional training where needed.

Continuous professional development not only ensures consistent quality in housekeeping services but also contributes to employee satisfaction and retention

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Why does Housekeeping effectiveness directly affect hotel ADR?

The Housekeeping Department is often the most over-looked when allocating resources or improving systems because it is not considered “revenue generating.” Resources are primarily allocated to departments that drive guest bookings and directly influence hotel ADR growth. However, housekeeping makes up the largest segment of hotel staff, and actually has the largest impact on hotel ADR.

Room readiness, room cleanliness, and fast response to guest needs are crucial to ensure that ADR can remain high, and strong throughout the year. Although the housekeeping department may not be solely responsible for bringing in new guests they will be the greatest impact on whether or not a guest decides to return.  So what impact does Housekeeping actually have on your ability to increase ADR and keep guests coming back to your property?

• According to Cornell University , guests in the US that wait beyond the “breaking point” of a 5-minute wait can suffer from a 47% decrease in their satisfaction before they even check in.
• 77% of travelers say reviews about positive service delivery from your staff are the heaviest influence on their accommodation decisions.
• The top two reasons for both a positive and negative stay experience are clean rooms and friendly staff.
• The #1 reason people are motivated to book a trip is from a personal recommendation provided by another traveler.

In order to reduce check in wait times, improve your response time, and also create exceptional service that customers want to share online or with each other you must first benchmark your Housekeeping operation by asking a few key questions.

Are you satisfied with the answers you get in response to these questions?

If you’re not, then it may be time to re-evaluate your operational capabilities.  This is where technology that automates all of the manual processes for your team can be invaluable to improving your operations.  Using a housekeeping task automation solution is essential to running a highly efficient and highly effective operation, but finding the right one that fits all your needs is key. Knowing what to look for in a software solution can make this process easier. Keep your property’s needs in mind and look for a software that offers:

• Significant time savings
• High accessibility
• Ability to integrate with other systems
• High quality data
• A provider with extensive industry experience
• Adaptability to your business’s needs with room for growth

Micro Resource Center

Click on any of the links below to learn more about how to improve your Housekeeping operations now, and how to prepare for your future.

• A Guide To Choosing The Right Housekeeping Solution
• Downloadable Room Inspection Checklist
• Amadeus 2018 Hospitality Market Study Results
• Staff Safety Beyond the Panic Button

The value of Amadeus Housekeeping to your operation

An interconnected housekeeping team

• Housekeeping managers can use mobile devices to check where their staff are in real time, and to communicate by messaging their room attendants without needing to track them down.
• Room assignment changes can be updated in real time throughout your day. This type of intelligent routing and prioritization of room assignments can be used with two-way PMS integrations to your housekeeping software.  This ensures that room attendants are always focused on the most important room first.

Effective interdepartmental communication

• Room rushes and changes to room cleaning priorities will no longer be a burden. By integrating with your PMS, real-time updates from the front desk are immediately reflected on your housekeeping staff’s priority list without manager intervention.
• If a guest speaks to any staff member to make a request, they can use the desktop or mobile applications to report the request and go back to their work day.  Workflow automation handles the rest and puts that request in the appropriate team member’s queue of work.

Rapid response to guest needs

• Any guest request or issue like an ask for additional amenities, a stay-over room cleaning, or an issue in the room is immediately dispatched to the appropriate staff member to fulfill the request through customized, automated workflows.  With Service Optimization, you can reduce your guest wait times by up to 50% .

Enhanced Room Readiness

• Through automation, Amadeus Housekeeping can reduce wait times up to 50% through dynamic real-time room prioritization workflows.

Would you like to learn more about the value of Amadeus Housekeeping and watch a demo of automation in action?  Fill out the form below and an Amadeus representative will contact you to schedule your demo!

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Housekeeping Room Attendant Job Description

Housekeeping room attendant duties & responsibilities.

To write an effective housekeeping room attendant job description, begin by listing detailed duties, responsibilities and expectations. We have included housekeeping room attendant job description templates that you can modify and use.

Sample responsibilities for this position include:

Housekeeping Room Attendant Qualifications

Qualifications for a job description may include education, certification, and experience.

Education for Housekeeping Room Attendant

Typically a job would require a certain level of education.

Employers hiring for the housekeeping room attendant job most commonly would prefer for their future employee to have a relevant degree such as High School and Collage Degree in General Education, Education, Hospitality, Communications, Management, Tourism, English, Hotel Management, Graduate, Television

Skills for Housekeeping Room Attendant

Desired skills for housekeeping room attendant include:

Desired experience for housekeeping room attendant includes:

Housekeeping Room Attendant Examples

• Microsoft Word (.docx) .DOCX
• PDF Document (.pdf) .PDF
• Image File (.png) .PNG
• Cleans and straightens room
• Removes and disposes of trash, soiled linen
• Inventories and maintains the cleanliness of the linen closets
• Projects an image of professionalism, friendliness and willingness to provide personalized service to our guests
• Respond promptly to guest requests such as special cleaning times
• Check all lamps and fixtures for burned-out bulbs and check TVs and radios to ensure proper working condition
• Review and understand the work report and room assignment sheet
• Prepare for the work day appropriately to ensure an adequate supply of clean linens, towels, amenities, cleaning supplies and other related materials are on hand
• Clean, dust, sanitize and supply guest rooms according to departmental procedures
• Report deficiencies in guest rooms and guest public areas to the Coordinator for appropriate response
• Exerting up to 50 pounds lift, carry, push, pull or otherwise move objects
• Housekeeping cart set-up
• Must have an open availability to work in the morning, evenings, holidays & weekends
• Neat, pleasant personality & team player
• Ability to carry, push, pull at minimum 30 or more lbs
• Required to work day shifts every day of the week (full-time hours), including weekends and holidays
• Assists the laundry department by retrieving soiled linen from carts throughout the hotel, sorting laundry into correct size loads, utilizing industrial washers, dryers and pressers, folding and distributing the cleaned linen to storage closets and/or carts
• Utilize the proper cleaning techniques to prevent injury
• Report window and carpet cleaning requirements, as needed
• Ensure every room meets Forbes Five-Star, AAA Five Diamond standards
• Follow-up on rooms requiring maintenance, ensure work is completed in a timely manner, and return the room to available inventory
• Maintain a professional demeanor and utilize appropriate verbiage while using the radio to communicate with other team members
• Responsible for training Room Attendants, Housepersons, and Self-Inspectors to maintain Five- Star / Five Diamond standards
• Supply cart is kept in meeting room with the door shut while room is being serviced
• All meeting rooms must be walked by a supervisor/manager after cleaning
• All VIP rooms take priority and should be cleaned first
• The ability to act consistently with clear ethics and values in accordance to confidentiality
• Ability to lift, pull, push up to 50 pounds
• Must be able to squat, bend, kneel and twist
• Occasional lifting of more than 50 pounds.​
• Must be able to work a flexible schedule, including weekends and holiday
• Must be able to push, pull, lift up to 25 lbs
• Door stopper must be used when ever guest door is open
• When you need your dirty linen picked up by your Houseperson call Housekeeping Coordinator
• All guest rooms must be punched into the phone before and after cleaning
• To ensure that strict control is carried out when receiving and returning work equipment
• To request any training that is required to carry out the duties safely and as per the standard laid down
• To ensure that all areas assigned are cleaned and maintained to the required standard this includes during refurbishment programmes areas as walls, doors and all fixtures and fittings
• Wash down all paintwork, windowsill, skirting boards, doors, door frames, and wardrobe doors and inside drawers
• Strict follow through on lost and found procedures (for example anything found in rooms that are vacant must be turned to Front Desk directly)
• Completing all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up
• Reporting all missing items from room (i.e., irons/boards, hair dryers, ) to Housekeeping Supervisor/Manager
• Greet each guest with a smile and eye contact
• Follow company uniform standards
• Report any unsafe work practices
• Must be able to execute assigned tasks with minimal supervision after a period of training
• Must be able to work flexible shifts including nights (primarily 2pm-10pm), weekends, and holidays
• Previous experience in housekeeping (strongly preferred)
• Strict follow through on lost and found procedures (for example anything found in rooms that are vacant must be turned into Front Desk directly)
• Ensure the economical and efficient use of equipment and materials including guest supplies and chemicals
• Prepare all amenities requirement as according to the occupancy
• Ensure linen and amenities set up of mobile trolley is as according to the standard
• Immediately reports maintenance deficiencies to concerned areas/persons
• Clean all check-out (vacant/dirty) rooms thoroughly, paying close attention to details and changing sheets/pillow slips
• Restock and clean the trolley according to established procedures
• Report lost and damaged items to the Housekeeping Management team
• Work closely with Front Office in order to release rooms at the allocated times
• Maintain guest corridors and report any spillage to the Housekeeping Management team
• Must speak conversational English to communicate effectively with guests
• Able to work shift hours, on weekends and Public Holidays
• Must have full work rights in Australia (No student Visas)
• Work full time rotational roster, including weekends and public holidays
• Atleast Secondary School Education
• Highly motivated and passionate about the job and his career
• Ability to ensure security of guest room access guest and hotel property
• Cleans patio/balcony areas by sweeping or hosing the floor and wiping down all furniture and fixtures, picking up garbage and cleaning patio/balcony doors and windows
• Clean all assigned guestrooms to standard
• Take initiative to add a personalized experience for the guest
• Take ownership of guests’ privacy and belongings, while ensuring exceptional service
• Starting rate $15.00/hour
• All 800 rooms within the facility are king bed/single occupancy
• Sorts, counts, folds, marks and carries linens
• Cleans multiple stay over and departure rooms per day based on company standard
• Replenish and/or replace supplies such as drinking glasses, stationary, TV guides, casino information flyers, menus, matches
• Minimum 1 year’s professional cleaning experience required
• Requires frequent bending, kneeling, squatting, and reaching overhead
• Must be able to push and pull items, including a cart, weighing up to 50 pounds
• Eligible for bonus of $1/hour worked!
• Basic communication in English- Preferred
• The Housekeeping Attendant is responsible to conduct cleaning duties in the assigned Place of Work, and provide a courteous, professional, efficient and flexible service to our customers

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Housekeeping Vocabulary | 113 Common Words and Phrases

Learning English for housekeeping is important when you’re in an English-speaking country or an international hotel.

From room vocabulary to cleaning equipment and instructions, this post will get you started.

We will go over the 113 most common English vocabulary words and phrases that you’ll need for housekeeping work.

Room Assignment Sheets

Cleaning instructions, problems and complaints, safety and emergencies, how to learn english vocabulary for housekeeping, and one more thing....

Download: This blog post is available as a convenient and portable PDF that you can take anywhere. Click here to get a copy. (Download)

This is a beautiful piece of wood that stands up vertically against the wall at the head of the bed for decoration. The name is pretty easy to remember, as it’s a board by your head.

This is the soft cushion on top of a bed, on which people sleep.

This is a hard box that’s the same size as the mattress of a bed. It has springs inside, it’s covered in cloth and sits underneath the mattress. (Note: Beds with box-springs are most common in the United States, Canada and Australia.)

Imagine a bed wearing a skirt. That’s where “bed skirt” got its name. It’s a thin sheet with short, decorative fabric that hangs down along all of the edges to cover the gap (space) between the floor and the box-spring. Here’s a quick video that shows how to put a bed skirt onto a bed, by placing it between the box-spring and the mattress.

Fitted sheet

This is the first sheet to go on a mattress, and has round, “fitted” corners. It’s made to fit the shape of the mattress. These sheets can be tricky to fold, so here’s a funny video with Martha Stewart that teaches how to fold a fitted sheet.

The sheet that goes on top of the fitted sheet is called a flat sheet.

Bedspread / Comforter

The thicker blanket that goes on top of the flat sheet and covers the bed is called a bedspread or comforter. Both words are commonly used. In this Ikea catalog it’s called a bedspread, while this Target catalog uses the word comforter.

Pillows are soft rectangles that make your head comfortable while you sleep. The fabric that covers a pillow is called a  pillow case .

Night table

The small tables on either side of the bed are called night tables.

Alarm clock

This is a small digital clock that can also be used to set an alarm.

On a night table you’ll often find a lamp, which is a small light so people can see at night. It has a light bulb inside, which needs to be replaced every now and then when it “burns out” and no longer produces light. On some lamps, the light bulb is covered by a lampshade to make it look prettier. (You can see here that the Pixar lamp has a light bulb, but it doesn’t have a lampshade.)

The alarm clock, lamp and other electronics are plugged into electric outlets, found on the walls. The part at the end of the cord with two electric prongs is called a plug . You put the plug in the socket (on the wall) to “plug in” the device. 

Garbage bag / Liner

The plastic bag put inside empty trash/garbage cans can be called a garbage bag or liner.

Mints are small, flavored candies that make your breath smell good. They are made with spearmint or peppermint. Sometimes housekeepers in hotels leave these on the pillows after they clean.

This is a small, plastic container—usually lined with a plastic bag—where guests can put ice (from the ice machine in the hallway).

In a bedroom, this is where clothes can be hung and stored. Clothes are hung on hangers .

Luggage rack

This is a small surface where guests can put their luggage (suitcases), to keep it off the floor. In hotels, luggage racks usually fold up, so they don’t take up space while not in use.

A dresser, desk or counter might have drawers that pull out so guests can store items inside. When cleaning rooms, it will be important to open drawers to make sure guests have not forgotten any items.

Lost and found

If you do find items left behind by guests, the hotel should have a lost and found. This is an area to store items that belonged to guests and were found in the hotel. When guests lose something, they will ask if you have a lost and found.

The thermostat is a small device on the wall which tells you the room’s temperature. It’s also used to change the temperature in the room and make it warmer or cooler.

Smoke detector

These are circular, battery-operated devices used to warn people of fires. They are usually put on the ceilings in rooms. If smoke detectors sense (detect) smoke, a loud alarm will sound.

Guests use this small, square cloth to wash their face. It can also be called a  wash cloth .

This is a small towel that guests use to dry their hands.

A bath towel is a larger towel that guests use to dry themselves after taking a shower or bath.

This mat is larger than a hand towel. Guests put it on the floor before taking a shower or bath to keep the floor dry when they get out.

Toilet bowl

The bowl-shaped part of a toilet, filled with water, is the toilet bowl. You can see it when you flip open the  toilet lid , which covers the toilet bowl when closed.

Toilet seat

This is the horseshoe-shaped part of a toilet, where people sit.

Toilet handle

To flush a toilet, you press this handle (lever). The toilet handle is attached to the  toilet tank —the large, rectangular, covered part of a toilet that sits against the wall.

Toilet paper

This is the roll of thin, soft paper used to clean oneself after going to the bathroom. After cleaning the bathroom, housekeepers will often fold the toilet paper like this  to show that they have cleaned. Type “fancy toilet paper fold hotel” into a Google image search for some fun results .

This tool has a stick handle connected to a rubber cup base, and usually sits upright on the floor next to the toilet. It’s used to fix plumbing (system of water pipes) problems in toilets.

Bathroom vanity

A vanity  is a North American word for a dressing table, which usually has a mirror and drawers. A bathroom vanity is similar, but will also have a sink— like this .

These are thin, square pieces of pottery used to cover floors or walls. They have a smooth, shiny surface ( like these ) which are okay to get wet. That’s why they are most common in bathrooms and kitchens.

Shower curtain

Regular curtains hang in front of windows to keep the light out and for privacy (so people cannot look in from outside). A shower curtain hangs in front of the shower to keep the water inside the shower/bath and to give people privacy.

Shower head

Water comes out of the shower head when the shower is turned on. In North America, the shower head is usually attached to the wall, at the height just above someone’s head.

In a bathtub or sink, water comes out of the faucet.

This is where water exits the sink or shower. Showers/bathtubs have a drain on the floor, and sinks also have a drain underneath where the faucet pours water. The verb to drain means to let water out gradually (little by little). For example, after taking a bath, you  drain  the bathtub by letting the water leave down the drain.

When guests do not want to get their hair wet when taking a shower, they can use a shower cap to keep their hair dry. Many hotels provide shower caps for their guests.

Air freshener

This is used to make the air smell clean, and is usually something that you spray into the air.

Cart / Trolley

Most housekeepers have a cart or trolley to store their cleaning materials and basic supplies. It’s a shelf on wheels, so the cart can hold essential items and easily be pushed from room to room. Laundry carts  are bins on wheels, in which you can put towels, sheets and other laundry items.

A sponge is a small rectangle of soft material that’s used for cleaning. It can absorb (soak up) water, so you’ll use it with water and a cleaning product.

This is an old cloth used for cleaning.

Microfiber cloth

This type of cloth is very, very soft, and traps a lot more dirt than regular cloths and rags. It’s spelled microfibre in many English-speaking countries outside of the United States.

This tool has a fluffy, feather-like end for cleaning dust (and often spider webs!), usually in high places. When you dust surfaces like tables, however, you’ll likely use dusting spray and a rag/cloth instead.

A broom is used to sweep  the floors in order to clean away any dust or other tiny items. It has a long handle with a brush at the end. You sweep the dust into a  dust pan , which you can then pick up and empty into a trash can.

A mop is kind of like a broom, except it’s used to wash floors. Attached to the long handle will either be a large sponge or thick, loose strings that can soak up water. You usually use a bucket of water when mopping the floors.

After you dip a mop into a bucket of water, you’ll use a wringer to wring out  (squeeze/twist out) extra water from the mop before putting it on the floor.

Vacuum cleaner

This is a cleaning machine that sucks up dust and dirt from the floors. It’s usually used on carpeted floors and some rugs, and it must be plugged in to work. Some vacuum cleaners have vacuum cleaner bags that need to be replaced when they are full. Other vacuums have a section that collects the dust and dirt, and needs to be emptied when it’s full.

Steam cleaner

This is a machine that uses hot steam (water vapor) to clean various surfaces. Some steam cleaners look like vacuums and are used to clean floors. Others are handheld  (are held in your hand), and used to clean a variety of surfaces, such as windows, tiles, mirrors and more.

Lint roller

Has a cat ever sat in your lap when you were wearing a black sweater? The cat probably left lots of cat hair on your sweater. A lint roller is a sticky, circular “brush” that you can roll over fabrics (like sweaters, couches, blankets, etc.) to remove hair and lint (short, tiny fibers from fabrics).

Window / Glass cleaner

This is a liquid substance used to clean surfaces like windows, glass and mirrors. It’s almost always sold in a spray bottle so that you can easily spray the cleaning product onto the surface. Windex is a brand of window/glass cleaner sold in the United States, Canada and Germany, and it’s easily recognized by its blue color.

When washing windows or mirrors, you might use a squeegee to smoothly scrape off any dirt and the window cleaner without leaving smudges (marks) on the windows.

Furniture polish 

This is a cleaning liquid that you spray onto furniture and then rub with a cloth. Tables, desks, beds and chairs are all furniture —basic items that make a room livable. Not all furniture polishes can be used on the same surfaces. For example,  Pledge furniture polish  can be used on wood, laminate, stainless steel, leather, marble, granite and plastic surfaces.

If a cleaning product is labeled multi-use , that means it can be used on multiple (many) surfaces (like Pledge furniture polish above), or for various uses. Be sure to read the label to know which surfaces the cleaning product is meant for.

Non-toxic cleaning products are not poisonous, so they are safe to use. Be very careful with toxic cleaning products, like our next word, bleach.

This is a chemical used to clean and disinfect (kill bacteria) certain surfaces like sinks and drains. It’s also used to make linens (cloths) whiter. You’ll want to wear a face mask when cleaning with bleach. A face mask helps protect you from breathing in dangerous chemicals. And be careful—if you get bleach on your clothes, it will turn them lighter!

Drain cleaner

This is a chemical liquid that you pour down drains to help keep them clean and unclogged (unblocked).

Toilet bowl cleaner

This liquid is used to clean the inside of toilet bowls. You’ll spread the cleaning product around and scrub with a toilet bowl brush .

Latex gloves

These are rubber gloves that you’ll wear over your hands to protect them while cleaning. 

Room status

This means the current situation in the room. Will a guest check out (leave) today? Is a guest sleeping over for another night? Many of the terms below are possible room statuses.

This means no one is in the room. Its opposite, occupied , means that someone is staying in the room.

Checked out

This means that the guest has settled (paid) their bill at the front desk and left the hotel. Some hotels use “checked out and gone” for this same status.

The guest has not yet checked out, but they are expected (due) to leave by the check-out time that morning. Other schedules might use “checking out today” for this room status.

The guest will be staying over another night and is not due to check out.

The guest is still staying in the room, but the bed was not slept in the night before.

A guest has left the hotel without paying their bill and without correctly checking out.

Do not disturb (DND)

Guests might place a “do not disturb” sign on their door handles, meaning they do not want to be bothered (disturbed). Do not knock on the door to clean their room.

No service today

The room does not want service today.

The time that you enter the room to begin cleaning. If you’re working somewhere that uses the 12-hour clock, be sure to use “a.m.” if it’s in the morning and “p.m.” if it’s in the afternoon or night. For example, 1:30 p.m. is an hour and a half after noon (13:30).

The time that you leave the room when you are finished cleaning.

Remarks / Comments

This is a place for you to write any additional notes or comments about a certain room.

Maintenance issues

These are problems that need to be fixed by the hotel’s maintenance employees. Such problems might involve the lights, electrical outlets, sinks, toilets or showers, for example.

This is where you sign your name. When you sign a room assignment sheet, you’re usually agreeing that all of the information you wrote is correct.

To press the lever on a toilet that makes clean water flow in.

Flush the toilet after cleaning the toilet bowl.

To clean something by rubbing it hard.

Scrub the bathtub using a sponge and the cleaner in spray bottle #4.

To wipe (up)

To clean by rubbing with a cloth; to move something over a surface.

Wipe the counters with a clean cloth.

To replace something with another.

Change  the sheets on the bed. (Put new sheets on the bed.)

Change  the toilet paper when you clean the bathroom. (Replace the used toilet paper roll with a new one.)

To wash with plain water and no soap.

After you scrub the shower,  rinse  it with water to completely remove the cleaning product.

To clean by rubbing in order to make something smooth and shiny.

Use a cloth and furniture polish to polish the table and desk.

To clean with water and soap.

Bring the dirty linens to the laundry room where we will wash  them.

To release (squirt out) very small droplets of a liquid.

Spray  the mirrors and windows with window cleaner, then wipe them with a clean cloth.

Fold  the clean towels neatly and set them on the shelf in the bathroom.

To clean a floor with a vacuum cleaner.

Vacuum  the carpet and rugs in every room.

To wash a floor with a mop.

After you sweep the floors,  mop  them using hot water, floor cleaner and a mop.

To disinfect

To kill germs and bacteria.

Disinfect  (sanitize) the counters with this disinfecting spray.

To clean by removing dust.

Remove the newspapers and magazines, and then dust  the coffee table.

To remove something; the opposite of “fill.”

Empty  (take out) the trash once you’ve finished cleaning.

To look carefully.

Open the desk drawers and  check  for forgotten items.

To throw out

To put in the trash/garbage.

Throw out  any trash you find on the counters.

To make something clean and organized.

Tidy up  (straighten up) the bookcase when you clean the master suite.

To replace; to fill again.

Refill  the mini-fridge with soda and water.

To turn off

To stop something by pressing an “off” button or turning a switch.

Don’t forget to turn off  the lights when you leave the room.

To remove a plug from an electrical outlet.

Make sure to  unplug  the iron after using it.

The floor is wet in the bathroom.

~ is dirty / ~ isn’t clean

The sink is dirty.

~ is broken / ~ doesn’t work

The hair dryer is broken.

~ is empty / full

The garbage is full! It looks like it hasn’t been emptied in days!

There’s hair on / in ~

There’s hair on the bed pillow. Are these really clean sheets?

There’s a bad / weird odor (smell)

There’s a really bad smell  out on the patio.

The water is too hot / cold

The water in the shower is too hot.

The toilet is clogged (does not flush)

The toilet is clogged in room 204. We need a plumber ASAP (as soon as possible)!

~ is overflowing (flowing over the edge/top of something)

The plumber never came, and now the toilet is now overflowing! Help—there’s water spilling onto the floor!

~ is dripping

The faucet is dripping in the kitchen sink.

~ is stained

The carpet in our room is stained; it looks really dirty.

I spilled ~

I’m so sorry, I just spilled red wine on the carpet. Do you have any carpet cleaner I can use to get the stain out?

There’s no electricity / The power went out

The power went out in our room—what’s going on?

Out of order

(Note: this is sometimes abbreviated as “ ooo ” in housekeeping forms/guides)

The vending machine in the lobby is out of order . Is there another nearby?

Emergency action plan

This is a guide that tells what action to take in case of an emergency, such as a fire, crime or health problems.

This is the loud sound that will go off when there is a fire. The loud alarm and blinking lights will alert people of the fire.

Fire exit door

These are doors that should be used when there’s a fire to get people out faster. They are clearly marked as a “fire exit.”

To evacuate

To evacuate means to leave quickly and go to a safer place. During a fire, for example, everyone should evacuate the hotel.

First aid kit

This is a set of items used to treat physical injuries. Items in a first-aid kit often include band-aids (adhesive bandages), medical gloves, gauze, bandages, cloth tape and aspirin.

Hazards are dangers or risks. For a safe workplace, you should pay attention and eliminate any hazards you see. Possible hazards in hotels include harmful cleaning chemicals, cleaning carts blocking a hallway, wet floors (someone could slip and fall), electrical cords that someone could trip over, etc.

Severe weather

When weather can be dangerous, it’s called severe weather . Depending on where you work, this could include floods (lots of rain), tornados, thunderstorms, hurricanes, earthquakes, blizzards (strong winter storm) or extreme heat.

Now that you’ve seen the most essential English words and phrases for housekeeping, it’s time to start practicing and incorporating the language into your English vocabulary!  

Here are some resources to help you practice and learn more English for housekeeping: 

Hotel product websites

Hotels need to buy all of the items inside and replace them when needed. This means there are many companies that produce (make) items just for hotels. Their websites are a perfect place to practice and learn vocabulary for housekeeping because each product (item) comes with a picture.

• National Hospitality :  On this American company’s site, you’ll want to check out categories like “Bath,” “Bedding,” “In-Room” and “Housekeeping” first.
• American Hotel :  This is a great website to learn the names of cleaning products and tools. If you’ll be working in the United States, these are the same brands and terms that you’ll likely see at your hotel.
• Hotel Supplies : This is a UK website, so start here if you want to work in the UK or Europe.

Flashcard apps to practice vocabulary

A good way to learn the new vocabulary you’ll see here today is with flashcard apps. These apps are often more convenient to use than making flashcards yourself.

Here are a few of my favorite options: 

• Quizlet: This app makes flashcards easy to make and share. You can also browse decks created by other learners. You’re able to add audio and images to flashcards, as well.
• FluentU : This app lets you draw vocabulary from English videos, to help you learn in context.
• Anki : Anki is a powerful app that lets you create completely personalized flashcards with text, images, audio and video (if you want). You can also find decks made by other users. Click here to see our review of Anki. 

Housekeeping training videos

Some hotels have put their training videos online. These are really useful because you can see what actions the people are doing while they are talking about that specific cleaning task.

• This training video from Resort Realty Outer Banks teaches housekeepers how to clean a bedroom.
• They also have a video for cleaning living and game rooms ,  cleaning a kitchen  and cleaning a bathroom .
• This 10-minute training video from Fairfield Inn & Suites begins with a description of a housekeeper’s cart and then teaches how to clean various rooms.

Hotel housekeeping training manuals

• Housekeeping learner’s manual :  You can use this housekeeping learner’s manual to learn hotel vocabulary, and so much more. Here are a few of our recommendations:

Page 35 – A helpful chart of types of cleaning solutions

Page 54 – An image of a housekeeping cart, and a list of items usually found on the cart

Page 60 – Steps for changing/making a bed

Page 71 – A room inspection (check) report

Sample room assignment sheets

These two sample room assignment sheets are useful to begin understanding the columns and terms.

• Room Attendant Sheet :  This sample comes from a company called Set Up My Hotel. Notice the “Codes” section at the bottom of the sheet. This tells you to write short codes (abbreviations) in the chart, like “S/O” for “Sleep Out” and “DND” for “Do Not Disturb.”
• Room Assignment Sheet :  Go to pages 20-23 of this PDF to see some sample room assignment sheets. The final column, “Initial,” wants you to write the initials of your name instead of a signature. This means the first letter of your first name and the first letter of your last name. For example, Mickey Mouse would write “MM” for his initials, and Edgar Allan Poe would write “EAP.”

Resources to practice and learn cleaning instructions

When working in housekeeping, you’ll often be given specific cleaning instructions, such as how to clean unoccupied vs. occupied rooms. These resources will help you identify different housekeeping responsibilities and cleaning instructions.

• Guest Room Attendant Rubric : This is actually a rubric for a competition, but many statements on these three pages are useful. Start at the “Safety and Sanitation” section of page 1 and then work your way through the rest of the document.
• Hotel Housekeeping Tutorial : This site can serve as a handy checklist for hotel housekeeping tasks. It covers cleaning unoccupied vs. occupied rooms , laundry and linen maintenance, preparing your cleaning supplies and more.
• Room Attendant Job Description :  On this job description, look at the “duties and responsibilities” section. Can you do each of the tasks? Do you know what all of the words mean?

Now you’ve seen the most essential vocabulary in English for housekeeping, it’s time to start polishing your English!

Seek out opportunities to practice so you can grow your confidence and get more comfortable using these new words and phrases. 

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How to set Housekeeping Credits for Accurate Staffing

Experienced Executive Housekeepers can plan their next day with closed eyes as they know their operation inside-out. However, measurement is essential with ever-changing cleaning requirements and a constant demand to reduce labour costs. Some necessary numbers will help guide and back our intuition and allow Leadership or Asset Managers to trust without much question. 

Know the product in writing:  

Create a Room Listing or Matrix that includes anything that will affect the Housekeeping operation. The Room Listing can be items affecting cleaning (balcony/not) and ancillary info such as colour scheme decoration that could affect your re-ordering of cushions and other items. Start with: 

• Room numbers 
• Room category in your Property Management System  
• Bed type (and pillow type if the Hotel has different pillow sizes within the same categories) 
• Additional features affecting cleaning (presence of balcony, extra-large terrace, bathtub, jacuzzi, full-sized wall mirror, connecting door, etc.) 
• Additional features affecting future re-ordering of items, re-upholstery, or preventive maintenance (colour scheme decor, sofa-bed, lounge-chair or other, leather colour if changing, library, kitchen or butler room, etc.) 

This information will be the base for future project planning, including preventative maintenance, refurbishments, CAPEX item deployment, or restyling.  

Set up the Minutes Per Occupied Room (MinPOR)  

Run a thorough analysis of the time it takes to clean a room for each category, following every standard without cutting corners. Save time by benefiting from system reports if you have software such as Knowcross, HotSOS Housekeeping (previously REX), HMS Housekeeping, etc. Or go manual: get the most experienced and a lesser experienced Housekeeper to track their start and finish time for each room on their boards. Gather the data for a few days, then have any Excel-guru at your property depict the times by category.  

Know your System’s tricks and treats  

Whether the Hotel uses the Property Management System (PMS) or a Housekeeping-specific tool, check with the provider the latest manual, updates, and the best way to utilize the system. Kill the ego; a call may save hundreds of working hours. Some pointers: 

• Know available classic cleaning status options (Dirty, Clean, Inspect, Pickup) and more recent creative options (Touch up, Clean Full Linen Change/vs. no change, Sanitation, Turndown light, Turndown full, etc.)  
• Identify what is essential and what can be skipped for simplification 
• Know if Credits, Points, and Minutes are available, their maximum and if they allow decimals 
• Ask what the software recommendation is in terms of credits, points, or minutes, base your decision on what works best for your business 
• Can the software help the operation in supporting functions? (i.e., blocking rooms Out Of Service (OOS) after a stay for deep cleaning, forecast amenities/linen or plan weekly projects, etc.) 

Work out the cleaning service options – especially as of 2021  

After the MinPOR is set, we must ensure that all other ‘cleaning status’ we have chosen will have their number of assigned minutes. Bring in the Team Leaders and key Housekeepers to get input. 

Now is the time to look at the Hotel’s Rooms listing with attributes and review if there’s any set of rooms that may require additional time or effort. Adjust those, and doing this will complete your Timing Baseline. Keep it simple; if it isn’t substantial, it doesn’t exist. 

Work the numbers  

The timing baseline is the ground for the subsequent choice. How will the credits or units be set?  

• Time : This is your current baseline in minutes. Hotels often choose to display these as the Points or weight at the Task Assignments/Boards as some Attendants love them to plan their time. Keep in mind that these may pose a challenge on days that require flexibility. And they can be a point of discussion for unions, employees oversharing with guests, or days of extra unplanned work.   
• Points : This is when a point value is assigned to a number of minutes (i.e., 10 minutes = 1 point). So, the Timing Baseline is divided by that number, and an occupied room cleaning could be the equivalent of 3 or 4 points as an example. Using Points makes it less obvious to the Room Attendants but will still allow Leadership to plan and adjust things mid-day. The software must be able to process decimals 
• Credit /Units : This is when cleaning a standard occupied room is assigned the value of 1 Credit or Unit. The rest of the baseline is recalculated based on this as a multiplier (a room could be 1 credit, whereas a suite may turn to be 2 credits if it requires double the time). Choose the 1-value to be with or without linen change based on the most common form of occupied room cleaning for your Hotel. This option keeps it simple while preventing time-talks. 

Work the extra idle time   

Enabling time: Are the linen available in the Room Attendants’ cart, or are they in a closet? How long to the pantry/housekeeping closet? Lack of a linen chute may increase the time requirement. Are corridors cleaned by the Rooms Team or other supporting staff? Are the Room Attendants refilling their cleaning products or cleaning extra areas? How long does this all take? Is there a requirement to keep some spare time for additional tasks? 

Staff time: Lunch breaks, bathroom breaks, daily briefings, and inefficiency allowance.  

Once the extra or idle time is estimated, you can calculate the number of minutes, points, or credits/units per Housekeeper and staffing required per workday. Based on the number of workable days a week (in-house or outsource will change this calculation), you can start here to work out the Hotel’s required manning for room cleaning as a whole. 

Self-check  

We all know how to take an operating department and keep it running, but are we sure it runs at its highest potential for efficiency and effectiveness? When was the last time the Housekeeping Teams’ current workload and Hotel needs were reviewed with a constructive eye?  

Observing, Timing, and Setting your actual Hotel Cleaning workload is essential to a smooth operation. Especially now, where the sanitation requirements are rapidly changing, this exercise should be performed regularly. Remember to periodically run task and efficiency analysis on the floor and all these efforts will keep the operations lean.  

Marta Maluquer

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5 housekeeping software tools to improve efficiency

Like many industries over the past two years, hospitality has been hit hard with COVID-19 restrictions. But, as the world continues to open up, the industry is beginning to see a drastic increase in holidaymakers. Although this is a massive positive for venues all 'round, hotels are seeing a concerning shortage in key departments including housekeeping. 

In this blog post, we explore five housekeeping tools that will ease the pressure on staff, revolutionize your housekeeping department, and provide your team with consistency and clarity on a day-to-day basis.

As venues reopen in a post-COVID world, the need to provide guests with a sanitary and hygienic environment is key. Not only does this apply to local government guidelines, but is also top of mind for many guests who are now traveling again.

The one labor force taking the toll of the increased travelers in hotels and resorts are the housekeeping staff. The hospitality industry spends millions of dollars on housekeeping staff training. During these trying times, housekeeping tools have provided the hospitality industry with support in order to manage staff, their activities and also the maintenance of the infrastructure. In short, housekeeping tools have become a criteria of necessity for housekeeping.

In the past, housekeeping software was used by five-star hospitality groups like Marriott or Hilton, however, with the recent explosion of cost-effective tools on the market, more venues are now able to implement and use them to improve efficiencies and ROI.

Housekeeping software has been designed to not only track and organize housekeeping duties but to also keep track of housekeeping staff and improve the guest experience related to room service. Here are five housekeeping software tools on the market at the moment:

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1. Alice Housekeeping

2. flexkeeping, 3. optii solutions.

OPTii solutions optimize the flow of work and reduce manual communications by 60 percent which results in an automated cleaning time predictability and schedules in real-time tasks vital for housekeeping staff. The results of this solution is the reduction of labor costs by 18 percent and increased productivity by 24 percent, concluding that the software focuses on tasks that require immediate attention. OPTii software provides managers with the ability to identify rooms that require cleaning, and the ability to allocate staff to rooms based on availability to complete tasks within a certain time frame.

4. RoomChecking

Not only is this software available on mobile devices but also has a desktop application that connects to the hotel's server with a variety of integrations. RoomChecking has been designed specifically for resorts and hotels which require a smooth communication within housekeeping, maintenance, front desk, hosts, managers, and the entire operational department to track and expedite work. The platform easily records the rooms which have been cleaned, which enables staff and management to save time and focus on tasks that require immediate attention. The added feature of this software is the customization of each department, from cleaner to inspector, each role has its own tools, benefitting communication across all departments.

5. BPN Maestro’s Housekeeping Cleaning +

BPN Maestro   helps simplify your hotel operations, offering powerful software tools which support staff to work more efficiently while providing great analytics. Their software tool Cleaning +  for housekeeping provides hospitality staff with automated room assignments and customized cleaning and inspection checklists with plenty of integrations that can benefit large hospitality teams. The software provides live updates and records guest complaints that can be assessed either through each staff member's mobile device or desktop application. An easy stream of communication between staff and managers ensures housekeeping teams have completed the automated assigned tasks. While flagging any discrepancies that can be addressed before the guests arrive or during their stay. The BPN toolkit   provides a scorecard report with staff performance and productivity feedback which helps staff learn from mistakes and   allows managers to identify the training needs of their team .  The platform provides customized checklists with training images and best practice documents that can be used to train staff on key housekeeping tasks.

⭐ Typsy customer exclusive! Receive 15% off BPN Solutions when you sign up today. Standard rate of $288 per month. Contact BPN  here for more information. ⭐

When choosing any software to implement in your venue, it’s always best to consider your needs. Housekeeping software is a great tool to add to your inventory to assist with automation. From assigning rooms to staff to receiving guest feedback, implementing the right software in your venue is important for staff effectiveness and guest satisfaction.

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10 Best Ways To Optimise Hotel Housekeeping Operations

Efficient housekeeping operations are vital for the success of any hotel. A well-managed housekeeping department ensures that guest rooms are impeccably clean, amenities are replenished, and common areas are well-maintained. Optimizing housekeeping operations not only enhances guest satisfaction but also improves staff productivity and cost-effectiveness. In this article, we will explore the 10 best ways to optimise hotel housekeeping operations and provide valuable insights for hoteliers in the industry.

But before that let’s first understand what comes under hotel housekeeping operations and its importance.

What Are Housekeeping Operations in Hotels?

Housekeeping operations in hotels refer to the set of tasks and activities involved in maintaining cleanliness, order, and hygiene in guest rooms, common areas, and back-of-house areas. It is a crucial department within the hotel that ensures a pleasant and comfortable environment for guests, while also supporting the overall efficiency and functionality of the property.

The primary goal of housekeeping operations is to provide a clean, safe, and well-maintained environment for guests, enhancing their overall experience and satisfaction.

This involves various responsibilities and tasks, including:

• Guest Room Cleaning : Housekeeping staff is responsible for cleaning and preparing guest rooms, ensuring they are immaculate and ready for occupancy. This includes changing bed linens, dusting, vacuuming, disinfecting surfaces, restocking amenities, and ensuring that all equipment and appliances are in working order.
• Bathroom Maintenance : Housekeeping is responsible for cleaning and sanitizing bathrooms in guest rooms, restocking toiletries, and ensuring that plumbing fixtures are functioning properly.
• Common Area Cleaning : Housekeeping staff is also responsible for maintaining cleanliness in common areas such as lobbies, corridors, elevators, lounges, and dining areas. This includes regular cleaning, vacuuming, dusting, and maintaining the overall appearance of these areas.
• Laundry Management : Housekeeping oversees the management of hotel laundry operations, including collecting, sorting, washing, drying, and folding linens, towels, and other hotel fabrics. They also ensure an adequate supply of clean linens for guest rooms and other hotel areas.
• Inventory Control : Housekeeping is responsible for managing and maintaining inventory levels of cleaning supplies, guest amenities, and other related items. This involves monitoring stock levels, placing orders, and ensuring that there is an adequate supply of necessary items for daily operations.
• Maintenance and Reporting : Housekeeping staff often plays a role in identifying maintenance issues or damages in guest rooms and common areas. They report these issues to the maintenance department for prompt resolution, ensuring a safe and comfortable environment for guests.
• Quality Control : Housekeeping operations include regular quality control checks to ensure that cleanliness and standards are consistently met. This involves inspections of guest rooms, common areas, and adherence to standard operating procedures.
• Collaboration with Other Departments : Housekeeping works closely with other departments within the hotel, including the front desk, maintenance, and food and beverage, to ensure smooth operations and address guest needs and requests effectively.

Effective housekeeping operations are essential for maintaining the reputation and success of a hotel. It requires a well-trained and dedicated team that follows established procedures, utilizes appropriate tools and equipment, and adheres to high cleanliness standards. By prioritizing cleanliness, hygiene, and guest satisfaction, housekeeping operations contribute significantly to the overall guest experience and the success of the hotel.

What is the Importance Of Hotel Housekeeping Operations?

Hotel housekeeping operations play a crucial role in a hotel’s overall success and reputation. Here are some key reasons why housekeeping operations are essential:

• Enhances guest satisfaction and loyalty by providing a clean and comfortable environment.
• Maintains high cleanliness standards, reflecting positively on the hotel’s reputation.
• Ensures guest safety and minimizes health risks by maintaining hygiene and sanitation.
• Contributes to the overall guest experience and perception of the hotel.
• Supports efficient operations by collaborating with other departments.
• Optimizes room turnaround time, maximizing occupancy and revenue potential.
• Enhances staff productivity and morale through well-maintained working conditions.
• Contributes to cost control and resource management through effective inventory control.
• Supports sustainability efforts by implementing eco-friendly practices.
• Helps maintain compliance with health and safety regulations.

How To Optimise Hotel Housekeeping Operations?

Here we have listed the top 10 best practices to optimise hotel housekeeping operations:

1. Implement Effective Staff Training and Standardization

To achieve consistent quality and attention to detail, it is crucial to invest in comprehensive training programs for housekeeping staff.

• Attention to Detail : Emphasize the significance of attention to detail in their work. Encourage staff to pay close attention to cleanliness, ensuring that every nook and cranny is spotless.
• Proper Use of Products and Equipment : Train employees on the proper use of cleaning products and equipment to maximize their efficiency and minimize the risk of damage. This includes teaching them the correct dilution ratios, handling procedures, and techniques for various cleaning tasks.
• Standardized Operating Procedures : Develop standardized operating procedures (SOPs) for housekeeping tasks. These SOPs provide clear guidelines for room cleaning, laundry handling, and the maintenance of common areas. Standardization helps ensure consistency in service delivery and streamlines operations across all staff members.

2. Optimize Room Assignment and Scheduling

Efficient room assignment and scheduling are key to maximizing productivity and minimizing unnecessary movements.

• Technology-Driven Room Assignment : Implement a robust room assignment system that utilizes technology to assign rooms based on factors such as occupancy and room type. By automating this process, you can optimize the order of room cleaning, reducing staff movements and optimizing their time.
• Strategic Scheduling : Develop an efficient housekeeping schedule that considers factors like peak check-in and check-out times, as well as guest preferences for room cleaning times. By allocating resources based on expected demand and occupancy levels, you can ensure that housekeeping staff can efficiently clean and prepare rooms without any delays or bottlenecks.

For this, you need to have the best property management system with housekeeping and maintenance features. For example, HotelWeb has come with the most comprehensive and user-friendly Hotel Property Management System (PMS) . It offers a wide range of features which also include housekeeping and maintenance. With this, you can streamline your hotel’s housekeeping and maintenance tasks by assigning and tracking the status of work orders. Also, it helps to monitor room readiness, ensuring timely and efficient turnover for incoming guests.

3. Utilize Technology and Automation

In today’s digital era, technology plays a significant role in optimizing housekeeping operations.

• Housekeeping Management Software : Implementing a housekeeping management software system can revolutionize the way tasks are managed and monitored. Such software enables real-time tracking of room status, staff productivity, and inventory levels. Managers can generate reports for analysis and decision-making, identifying areas of improvement and allocating resources accordingly.
• Automation for Efficiency : Automation is another aspect to consider. Implementing automated systems for tasks like linen and towel management can streamline operations and reduce the manual workload for the housekeeping staff. Robotic devices can be utilized for vacuuming or floor cleaning in large areas, allowing staff to focus on more specialized tasks.

4. Enhance Communication and Collaboration

Effective communication and collaboration between housekeeping and other hotel departments are crucial for smooth operations.

• Regular Meetings : Establish regular meetings to discuss issues and improvements, ensuring that everyone is aligned and working towards common goals. This promotes a collaborative work environment where ideas and concerns can be shared openly.
• Real-Time Communication Platforms : Utilize technology platforms for real-time communication and updates, enabling efficient coordination between housekeeping, front desk, and other relevant departments. This ensures that information flows smoothly, minimizing delays or miscommunications.

5. Streamline Inventory Management

Efficient inventory management is vital to avoid shortages or excess stock, which can impact housekeeping operations.

• Inventory Management System : Implement an inventory management system that keeps track of cleaning supplies, guest amenities, and linens. This system helps in maintaining optimal stock levels and avoids unnecessary expenses or shortages.
• Par Levels and Reorder Points : Set par levels and reorder points to ensure that necessary items are always available when needed. Regularly monitor inventory levels and adjust orders accordingly to prevent stockouts.

6. Prioritize Safety and Ergonomics

Safety should always be a top priority in housekeeping operations.

• Proper Training on Safety Protocols : Provide proper training on safety protocols and equipment usage, emphasizing the importance of using personal protective equipment (PPE) when handling hazardous materials or chemicals. By equipping staff with the knowledge and tools to handle potential risks, you can mitigate accidents and ensure a safe working environment.
• Ergonomics for Staff Well-being : Ergonomics also play a significant role in optimizing housekeeping operations. Minimize physical strain and repetitive movements by optimizing workflow and equipment placement. Provide ergonomic tools and equipment to reduce the risk of injuries and fatigue among housekeeping staff, enhancing their overall well-being and productivity.

7. Embrace Green Practices

Sustainability is no longer just a trend; it is a responsibility that the hotel industry must embrace.

• Environmentally Friendly Cleaning Products : Use environmentally friendly cleaning products and methods to minimize the use of harsh chemicals. Opt for eco-certified or biodegradable cleaning solutions that are effective yet gentle on the environment.
• Linen and Towel Reuse Programs : Encourage guests to participate in linen and towel reuse programs, promoting resource conservation. Provide clear information in guest rooms about these programs and their positive environmental impact.
• Energy Efficiency : Focus on reducing energy consumption by optimizing laundry operations for energy efficiency and installing energy-efficient lighting and HVAC systems. Implement energy-saving practices such as using natural light, motion sensors, and energy-efficient appliances.

8. Leverage Data and Analytics

Data and analytics provide valuable insights for improving housekeeping operations.

• Data-Driven Decision-Making : Utilize data to drive decision-making and identify areas for process improvements. Analyze housekeeping metrics such as room turnaround time, staff productivity, and guest satisfaction scores. Identify trends, patterns, and areas of improvement, and implement targeted strategies to enhance efficiency.
• Guest Feedback Analysis : Implement guest feedback mechanisms to monitor guest satisfaction with cleanliness and housekeeping services. Actively address concerns and make necessary improvements based on feedback received. By continuously monitoring and measuring performance, you can ensure that your housekeeping operations meet or exceed guest expectations.

9. Foster a Positive Work Culture

A positive work culture can significantly impact employee morale and productivity.

• Recognition and Rewards : Recognize and reward exceptional performance within the housekeeping department. Implement employee recognition programs and incentives to motivate staff and show appreciation for their hard work.
• Professional Growth Opportunities : Provide opportunities for professional growth and development, such as additional training or cross-departmental exposure. Encourage staff to expand their skills and knowledge, creating a culture of continuous learning and improvement.
• Open Communication and Feedback : Encourage open communication and feedback within the department. Establish a feedback mechanism for employees to voice their concerns or suggestions. Actively address employee grievances and work towards resolutions. By fostering a positive work culture, you create a supportive environment where staff feel valued and motivated to deliver their best.

10. Continuous Training and Improvement

To stay ahead in the competitive hotel industry, a culture of continuous learning and improvement is crucial.

• Regular Training Sessions : Provide regular training sessions to keep employees updated on industry trends, new cleaning techniques, and emerging technologies. This keeps the staff well-informed and equipped with the latest knowledge and skills.
• Sharing Best Practices : Encourage staff to share best practices and innovative ideas, fostering a collaborative learning environment. Provide platforms for knowledge exchange and recognize employees who contribute valuable insights or suggestions.
• Performance Monitoring and Improvement : Monitor and measure performance through regular audits and inspections. This ensures adherence to standards and identifies areas for further improvement. By utilizing feedback and data analysis, you can implement targeted strategies to enhance housekeeping operations continuously.

Conclusion – Hotel Housekeeping Operations

Optimising hotel housekeeping operations requires a holistic approach that encompasses training, technology, communication, sustainability, and continuous improvement. By implementing the 10 best ways outlined in this article, hoteliers can elevate their housekeeping operations, deliver exceptional cleanliness, and create a superior guest experience. By striving for excellence in housekeeping, hoteliers can differentiate themselves in the market, achieve cost-effective operations, and achieve long-term success in the highly competitive hotel industry.

FAQs –

Housekeeping optimization refers to the process of improving and streamlining housekeeping operations in order to enhance efficiency, guest satisfaction, and cost-effectiveness. It involves implementing effective training programs, utilizing technology and automation, optimizing scheduling and room assignments, managing inventory efficiently, prioritizing safety and ergonomics, embracing sustainable practices, leveraging data and analytics for decision-making, fostering a positive work culture, and continuously seeking improvement through training and feedback.

To improve housekeeping operations, implement effective staff training and standardization, optimize room assignment and scheduling, utilize technology and automation, enhance communication and collaboration, streamline inventory management, prioritize safety and ergonomics, embrace green practices, leverage data and analytics, foster a positive work culture, and prioritize continuous training and improvement. These steps will help enhance efficiency, guest satisfaction, and cost-effectiveness in housekeeping operations.

The 7 standards for housekeeping include cleanliness, orderliness, safety, functionality, maintenance, aesthetics, and sustainability. These standards ensure that spaces are clean, organized, safe, functional, well-maintained, visually appealing, and environmentally friendly. Adhering to these standards helps create a pleasant and comfortable environment for guests while ensuring efficient and effective housekeeping operations.

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Hotel Housekeeping Optimization: 10 Ways to Optimize the Housekeeping Department

What do room attendants want more than anything? To keep the guests satisfied. And what satisfies the guests? Clean rooms. More than 86% of all hotel guests worldwide cite room cleanliness as their top benchmark when leaving and reading reviews.

You already know just how reviews can make or break your business. Many hotels spend tens or even hundreds of thousands on improving the guest experience. But what if we told you that you could improve it with just a few changes?

Today, we’re going to talk about the function and importance of housekeeping management , plus give you a few tips on how to optimize housekeeping functions.

Table of Contents

What Are Hotel Housekeeping Operations?

Before moving on to various maintenance issues and their solutions, let’s establish what hotel housekeeping operations are.

Housekeeping operations refer to a set of tasks and responsibilities of the maintenance department. These include cleaning and preparing guest rooms, managing laundry services, replenishing room supplies, and of course, reporting to management.

As some of you might’ve noticed, these days, hotel guests are needier than ever. Research shows that nearly 50% of consumers cite “enhanced cleaning regimens” as the most important step hotels can take to make their stay more comfortable.

What Hotel Jobs are in the Housekeeping Department?

There are nearly 365,000 hotel housekeeping jobs in the United States. The number of jobs fell by 22% during the pandemic. However, in the next two years, it’s expected to bounce back.

So what does the average housekeeping department look like? In most hotels, the housekeeping team consists of a number of roles, each contributing to the smooth functioning of operations.

The most important roles in the hotel housekeeping department include:

Executive Housekeeper:/Housekeeping Manager: The executive housekeeper or the manager oversees the entire department. They’re there to set standards, manage the housekeeping staff, and ensure operations are running smoothly. Moreover, the housekeeping manager is responsible for maintaining cleanliness, coordinating with other departments, and implementing effective strategies.

Floor Supervisor: The floor supervisor usually works closely with room attendants to make sure the cleaning equipment is stocked and that the quality standards are met. In most hotels, floor supervisors assign tasks to housekeeping team members, conduct inspections, and provide training to maintain high-quality service.

Room Attendants: Hotel room attendants are probably the most important members of housekeeping teams because they’re responsible for the actual cleaning and preparing of guest rooms. They make sure the hotel rooms are sanitized properly, well-maintained, and equipped with all of the necessary amenities.

Laundry Attendants: A laundry attendant does what their job title suggests – handles the laundering of hotel linens, towels, guest clothes, and even staff uniforms. They’re there to make sure that clean and fresh linens are available for hotel guests and maintain the highest standards of cleanliness.

What are the Main Functions of the Housekeeping Staff?

Cleanliness is the most important factor impacting guest satisfaction . In turn, guest satisfaction is the biggest contributor to repeated visits.

That’s why we often say that the housekeeping department is the backbone of any hotel business. Not only does it look after the cleanliness of the entire hotel, but it also contributes to many other hotel departments.

Housekeeping staff members perform several critical functions to maintain cleanliness, organization, and guest comfort. These include:

• Getting the Check-In Room Ready

Room attendants play a vital role in preparing guest rooms before check-in. They ensure that the room is clean, properly sanitized, and stocked with amenities, making a positive first impression on guests.

• Handling Cleaning Procedures

Housekeeping staff performs regular cleaning tasks, including dusting, vacuuming, mopping, and disinfecting surfaces, to maintain cleanliness throughout the hotel. Room attendants focus not only on guest rooms but also on common areas, such as lobbies, hallways, and public restrooms.

• Maintaining Guest Supplies

It is the responsibility of the hotel housekeeping staff to ensure an adequate supply of guest amenities, such as toiletries, towels, and linens. Monitoring inventory levels, restocking supplies, and ensuring the comfort of the guests go a long way in guest satisfaction.

• Managing Laundry Services

The staff members also handle the collection, sorting, washing, drying, folding, and delivery of hotel laundry. The attendants ensure all occupied rooms have fresh linens and their laundry delivered each morning.

• Reporting to Hotel Management

The efficiency of the housekeeping department depends on communication. That’s housekeeping departments often provide regular reports to the front desk and management. Things like room status, inventory levels, and maintenance issues are just some of the things talked about. Daily communication with management facilitates efficient decision-making and problem-solving.

What are the 7S of Good Hotel Housekeeping?

The most basic and fundamental approach for productivity in the hospitality industry is the 7S of housekeeping: Sort, Systematize, Sweeping, Standardize, Self-discipline, Sustain, and Safety.

The general concept of the 7S is to optimize the physical workforce for efficiency and effectiveness . You can accomplish this by identifying and storing the cleaning equipment, maintaining orderliness in the storage rooms, and sustaining the new order.

The 7S of good hotel housekeeping is actually the expanded version of the 5S principle. By following the 7S of good housekeeping, hotel housekeeping managers can ensure the safety of workers in the most efficient manner.

The framework outlines the most important elements of good hotel housekeeping:

The principle of “Sort” emphasizes the importance of organization and decluttering. In hotel housekeeping, sorting involves systematically assessing and categorizing items to determine their necessity and relevance. By eliminating unnecessary items and clutter, housekeeping staff can optimize space utilization and create a more efficient and visually appealing environment.

Example: Implement a regular inventory review process to identify and remove outdated or unused cleaning supplies, linens, and guest amenities. This helps reduce clutter and streamline operations.

2. Systematize

Systematization refers to the development and implementation of standardized processes and procedures in housekeeping operations. By establishing clear guidelines, protocols, and checklists, hotels can ensure consistency, efficiency, and high-quality service delivery.

Example: Develop standardized cleaning checklists and room inspection protocols that outline specific tasks, quality standards, and frequencies. This enables housekeeping staff to follow a systematic approach, resulting in thorough and consistent cleaning.

3. Sweeping

“Sweeping” represents the regular cleaning and maintenance of floors, carpets, and surfaces throughout the hotel. It involves the removal of dust, dirt, and debris to create a clean and welcoming environment for guests.

Example: Implement a daily cleaning schedule that includes sweeping and mopping all common areas, including lobbies, corridors, and public spaces. Regular sweeping ensures a tidy appearance and promotes guest satisfaction.

4. Standardize

Standardization is a vital principle in hotel housekeeping, focusing on establishing and maintaining high standards of cleanliness and service. Standardization ensures that all areas of the hotel consistently meet predefined quality criteria, creating a positive and memorable experience for every visitor.

Example: Create and communicate clear cleanliness standards to the hotel housekeeping staff, including specific guidelines for room cleanliness, public areas, and amenities. Regular training and performance evaluations can help maintain and reinforce these standards.

5. Self-discipline

Self-discipline emphasizes the importance of personal responsibility and commitment to maintaining cleanliness and professionalism. It involves fostering a culture of accountability, attention to detail, and pride in one’s work among hotel housekeeping staff.

Example: Encourage housekeeping staff to take ownership of their assigned tasks and maintain a high level of self-discipline in adhering to cleanliness standards. Provide recognition and rewards for exceptional performance to motivate and reinforce self-discipline.

The principle of “Sustain” focuses on the long-term maintenance of cleanliness and organization in hotel housekeeping. It involves creating processes and systems to ensure that high standards are consistently upheld over time.

Example: Implement regular room inspections, audits, and performance evaluations to monitor and sustain cleanliness standards. Conduct refresher training sessions and encourage open communication to address challenges and identify areas where you have room for improvement.

Safety is a crucial aspect of hotel housekeeping operations. It involves identifying and mitigating potential hazards to create a safe environment for guests and staff. Ensuring compliance with safety regulations and promoting a culture of safety is paramount.

Example: Provide appropriate safety equipment, such as gloves and non-slip footwear, to the housekeeping staff. Conduct regular safety training sessions to educate staff on proper handling of chemicals, safe lifting techniques, and other relevant safety practices.

What are the Hotel Housekeeping Manager’s Duties?

The role of a hotel housekeeping manager is multifaceted, encompassing various responsibilities to oversee and optimize housekeeping operations. Some of the key duties of a housekeeping manager include:

• Staff Management : The housekeeping manager is responsible for recruiting, training, and supervising the housekeeping team. They ensure that staff members are adequately trained, motivated, and equipped with the necessary skills to perform their duties effectively.
• Inventory Control : The housekeeping manager manages hotel inventory levels for cleaning supplies, linens, and guest amenities. They establish protocols for stock monitoring, ordering, and storage to ensure a sufficient supply of essentials without excess waste or cost.
• Budgeting and Cost Control : Housekeeping managers develop and manage the department’s budget, keeping in mind the need for quality cleaning products, staff wages, and equipment maintenance. They seek cost-saving opportunities, identify areas of potential waste, and make informed decisions to optimize resources and minimize expenses.
• Quality Control : The housekeeping manager establishes and maintains quality control standards to ensure that cleaning tasks are performed to the highest level of satisfaction. They conduct regular inspections, implement feedback mechanisms, and provide ongoing training to maintain consistency and excellence in service delivery.
• Scheduling and Resource Allocation : Effective scheduling is crucial for managing housekeeping operations. The manager creates work schedules, assigns tasks, and optimizes staffing levels based on hotel occupancy and guest requirements. They ensure that staffing allocations are efficient, providing adequate support during peak periods and adjusting staffing levels during slower times.
• Coordination with Other Departments : Housekeeping is an integral part of overall hotel operations, requiring close coordination with other departments. The manager collaborates with front desk staff, maintenance personnel, and other relevant departments to ensure seamless communication, resolve guest issues, and maintain a cohesive guest experience.
• Continuous Improvement : The housekeeping manager strives for continuous improvement in housekeeping operations. They stay updated on industry best practices, new technologies, and emerging trends, identifying opportunities for innovation and efficiency enhancement. They actively seek feedback from guests and staff to implement improvements and ensure that every guest’s experience is at a high level.

The role of a housekeeping general manager is pivotal in creating a well-organized, efficient, and customer-centric housekeeping department. Their duties encompass a broad spectrum of responsibilities that directly contribute to customer satisfaction, operational efficiency, and overall success.

What Are the Biggest Challenges for Your Housekeeping Team?

Housekeeping teams face several challenges that can impact their efficiency and performance. It is important to understand and address these challenges to optimize the housekeeping department. Some common challenges include:

• Time Constraints : Cleaning agents often face tight time constraints, particularly during high occupancy periods when there is a quick turnaround between guest check-out and check-in. Limited time may lead to rushed cleaning tasks, compromising thoroughness and attention to detail.
• Staffing and Workload Management : Proper staffing and workload allocation are crucial for maintaining efficiency and quality. Insufficient staffing levels or uneven workload distribution can lead to burnout, reduced productivity, and compromised satisfaction.
• Language and Communication Barriers : In many hotels with a diverse workforce, language barriers may arise , affecting effective communication among housekeeping staff members. That can easily lead to misunderstandings, errors, and challenges in delivering consistent service.
• Maintaining Quality Standards : Consistently maintaining high-quality standards throughout the hotel can be challenging, particularly when dealing with a large number of guest rooms and common areas. Ensuring attention to detail, adherence to cleanliness protocols, and consistent service delivery requires ongoing training, supervision, and quality control measures.
• Guest Requests and Complaints : Housekeeping staff must respond to guest requests promptly and address any complaints or issues that arise. Managing guest expectations, coordinating with other departments, and resolving conflicts require effective communication and problem-solving skills.
• Multitasking and Time Management : Housekeeping departments often need to juggle multiple tasks simultaneously. Cleaning multiple rooms, responding to guest requests, and handling manual equipment are just some of them. Effective time management, prioritization, and multitasking skills are essential to ensure efficient operations and meet guest expectations.

By recognizing these challenges and implementing strategies to address them, the housekeeping department can improve the efficiency, productivity, and overall performance of their room attendant teams.

What is Hotel Housekeeping Software?

Hotel software is a technological solution designed to streamline and optimize housekeeping department operations. It digitizes and automates various aspects of housekeeping management, including task assignment, inventory control, communication, and performance tracking.

The software offers features such as:

Task Management

The software enables efficient task assignment, tracking, and completion. It enables the executive housekeeper to assign specific cleaning tasks to room attendants, monitor progress in real-time, and ensure the timely completion of tasks.

Inventory Control

Housekeeping solutions help manage hotel inventory levels by providing real-time tracking of cleaning supplies, electrical equipment, linens, and guest amenities. It facilitates automated reordering, ensures stock availability, and minimizes the risk of shortages or excesses.

Communication and Collaboration

The software provides a centralized platform for communication among housekeeping staff, allowing them to exchange messages, request assistance, and report issues. It promotes effective collaboration and allows both large and small hotels to streamline communication.

Performance Tracking and Analytics

Hotel software offers performance-tracking features that allow the executive housekeeper to monitor individual and team performance. It provides insights into key performance indicators, such as task completion rates, response times, and guest experience scores. These analytics help identify areas for improvement, track progress, and make data-driven decisions to optimize housekeeping operations.

Mobile Accessibility

Many housekeeping solutions offer mobile accessibility, allowing staff members to access the software on their smartphones or tablets. This enables them to view task assignments, update statuses, and talk to their colleagues in other departments while on the go, improving efficiency and responsiveness.

Integration with Other Systems

Housekeeping software can integrate with other management systems, such as property management systems (PMS) and guest messaging platforms. This integration facilitates seamless data flow and communication between departments, enhancing overall operational efficiency and guest experience.

Implementing hotel software brings numerous benefits, including:

• Streamlined Operations: The software automates manual processes, reducing administrative tasks and freeing up time for housekeeping staff to focus on delivering exceptional service.
• Improved Efficiency: Task assignment and tracking features help optimize workflow and ensure timely completion of tasks, minimizing room turnaround time and enhancing operational efficiency.
• Enhanced Communication: Centralized communication channels enable effective collaboration, enabling every housekeeping attendant to communicate and address issues promptly, resulting in improved responsiveness and client satisfaction.
• Inventory Management: Real-time inventory tracking prevents stockouts and overstocking, ensuring a sufficient supply of cleaning materials, linens, and guest amenities. This reduces costs and eliminates unnecessary waste.
• Performance Monitoring: The software’s performance tracking and analytics provide valuable insights into room attendant and team performance, enabling the general manager to identify strengths, weaknesses, and training needs. In turn, this fosters a culture of continuous improvement and empowers staff to deliver their best.

By adopting the right software solution, a hotel can transform its housekeeping department into efficient, well-organized teams that consistently deliver outstanding service.

10 Tips for Optimizing Your Housekeeping Department

We’ve explored the challenges of the housekeeping department. We’ve discussed the benefits of properly organizing room attendants and other department members. And we’ve even explained the role of technology in the housekeeping department.

Now, it’s time to help you optimize your housekeeping department and enhance your hotel business in the process.

1. Set and Optimize SOPs

Standard Operating Procedures – or SOPs for short – have been around since the mid-20th century . They represent a specific set of practices that should be initiated and followed when specific circumstances arise.

Develop comprehensive hotel SOPs covering room cleaning protocols, inspection processes, and quality control measures. Regularly review and refine these procedures to ensure they align with evolving hotel industry best practices and guest expectations.

How Can the Housekeeping Department Do It?

Your hotel staff can handle this task with relative ease. Simply Implement a room cleaning checklist that includes specific tasks, required supplies, and quality standards to ensure consistency and thoroughness.

2. Standardize the Quality of Cleanliness

According to research from the University of Singidunum, 85% of hotel guests believe that a vast majority of hospitality industry establishments offer “ average quality services .” That includes cleaning rooms, house areas, conference halls, ground floor, and common areas.

Establish and communicate cleanliness standards throughout the hotel, including guest rooms, public areas, and amenities. Train housekeeping staff to adhere to these standards and conduct regular inspections to maintain consistent quality.

Implement a room inspection program where supervisors assess cleanliness based on predetermined standards, providing feedback and coaching to ensure continuous improvement.

3. Invest Time in Inventory Management

Hotel inventory management refers to the process of ordering, storing, and distributing a hotel’s assets.

Efficient hotel inventory management ensures that cleaning equipment, linens, and guest amenities are readily available when needed. Regularly track room inventory levels, implement automated reordering systems and establish proper storage protocols to prevent shortages or excesses.

One of the newest ways of measuring hotel performance in terms of inventory is TRI or the Total Room Inventory method . It allows hotels to measure their property’s performance and optimize sales strategies.

Moreover, utilize barcode or RFID technology to track inventory in real-time, check room status, and receive automatic notifications when guest supplies need to be replenished.

4. Coordinate With Other Departments

Cross-departmental cooperation is one of the hardest aspects of business collaboration in general. High levels of cross-departmental collaboration are present in over 98% of high-performing organizations . Hotel departments are no different.

Effective communication and collaboration with other hotel departments are crucial for seamless operations. Foster strong relationships and establish regular communication channels with the front desk, maintenance, and guest services to address guest requests, coordinate room availability, and resolve any issues that may arise.

Hold regular cross-departmental meetings to discuss upcoming events, room availability, and guest-specific requirements to ensure all departments are aligned and prepared

5. Invest in Hotel Management Software

In recent years, the need for management software has increased significantly. So much so that in the next five years, the market size is expected to grow at a CAGR of nearly 6.6% and reach nearly $1.2 billion in value . For a good reason.

Investing in a comprehensive software solution, such as HelloShift, can greatly optimize housekeeping operations . HelloShift offers features like guest messaging, contactless check-in, staff collaboration, and housekeeping management in one user-friendly platform.

The software streamlines communication, automates task assignments, and provides real-time updates for efficient and effective housekeeping operations.

HelloShift’s housekeeping management module allows supervisors to assign tasks, track progress, and communicate with the team in real time. It also integrates with other hotel management systems, ensuring seamless data flow and collaboration.

6. Train and Reward Housekeeping Staff

Did you know that 6 out of 10 employers don’t train employees? Even if you’re running a small hotel, you simply can’t afford to have a single housekeeping attendant who is untrained and unmotivated.

Invest in ongoing training programs to enhance the skills and knowledge of your housekeeping staff. Provide them with the necessary tools and resources to excel in their roles. Recognize and reward exceptional performance to motivate and encourage a culture of excellence.

Conduct regular training sessions on cleaning techniques, time management, and customer service to enhance the skills of the housekeeping team. Implement an employee recognition program to acknowledge and reward outstanding performance.

7. Plan and Schedule Regular Deep Cleaning

We keep talking about uncleaned rooms and their impact on the guest’s experience. Every staff member on your team needs to know about it too.

First, you need to realize that a vast majority of cleaning time is spent on just a couple of tasks.

In fact, studies have discovered that housekeeping teams spend 66% of their time on just 5 tasks. If you don’t want to waste time, you need to figure out how much of it each cleaning task takes.

Only then you’ll be able to single out the most demanding tasks and handle each during a deep cleaning day.

Set a quarterly deep cleaning schedule, targeting specific areas each time. Communicate the schedule to the housekeeping team and ensure sufficient resources and time are allocated for these thorough cleaning sessions.

8. Create a Checklist for the Maintenance Department

Collaborate closely with the maintenance department to address any repair or maintenance issues promptly. Create a maintenance checklist that outlines common areas of concern, such as faulty plumbing, lighting, or room amenities.

Regularly review the checklist and communicate with the maintenance team to ensure timely resolution of issues.

You need to establish a system where housekeeping staff can easily report maintenance issues through a digital platform or communication tool. Maintain a log to track reported issues and their resolutions.

9. Handle the Documentation Requirments

After the pandemic, the American Hotel & Lodging Association came up with the Enhanced Industry-Wide Hotel Cleaning Guidelines , to keep the rooms clean and guests care-free.

Read the guidelines carefully, and make sure that every hotel worker – from the front desk worker to the deputy housekeeper – knows why they are important. That way, there’s a better chance they’ll abide by the see guidelines.

But that’s just a part of the job. Maintaining documentation will also ensure accountability, help identify trends, and provide data for continuous improvement.

Maintain accurate and up-to-date documentation related to housekeeping operations. That includes incident reports, inventory records, and even cleaning logs.

Implement digital documentation tools or software that allows easy and centralized record-keeping, simplifying data entry, retrieval, and analysis.

10. Consider Opt-Out or Opt-In Cleaning

Your guests have certain preferences when it comes to their hotel rooms. Some want their room cleaned on a daily basis, while others prefer to do it on their own.

In response to changing guest preferences and environmental considerations, consider implementing opt-out or opt-in cleaning programs. Opt-out cleaning allows guests to indicate if they prefer not to have daily housekeeping services, conserving resources and minimizing unnecessary disruptions.

You can offer your guests the option to select their housekeeping preferences during check-in. That’s where HelloShift can help. Our platform allows you to communicate with guests before, during, and after their stay from a single dashboard.

How HelloShift Can Help Your Hotel’s Housekeeping Department

Optimizing your hotel’s housekeeping department is essential for delivering outstanding guest experiences and maintaining operational excellence. By implementing the strategies discussed in this article, you can elevate the efficiency, profitability, and client satisfaction of your housekeeping operations.

HelloShift offers a comprehensive solution that combines guest messaging, contactless check-in, staff collaboration, and housekeeping management in one platform.

Unlock the potential of your housekeeping operations and elevate your hotel’s success with HelloShift. 

Hotel guests receive automated, routine messages, consult hotel digital guidebook , and pre-checkin via their mobile device. Hotel teams use HelloShift to work together across buildings, floors, shifts, and departments with up-to-date visibility into room status via the Housekeeping app.

Go digital with Guest Messaging, Contactless Checkin, Website Chat, Staff Collaboration, Housekeeping Management and more.

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Introducing Mobile Rooms Reorder with ALICE Housekeeping

Hotel housekeepers are expert jugglers. The housekeeping team is responsible for managing and completing room cleaning tasks which change not just daily and hourly – but even by the minute. To uphold the hotel’s service standards, rooms must be cleaned and ready as new guests arrive at the hotel and current guests return after an outing. So how can hotel staff guarantee exceptional service in the face of constant change?

Housekeeping managers want to change room assignments in real-time as new information is received from the front desk or through the reservation system. To accomplish this, the team needs both:

• Hotel operations technology to support staff when they are walking the floors – like ALICE Housekeeping
• Rooms reorder functionality available on mobile to reprioritize and assign rooms to staff that is accessible while on the floors not just on a desktop

ALICE’s new Mobile Rooms Reorder functionality enables housekeeping managers to easily assign rooms while away from their desks using a mobile device. Here are just three scenarios where Mobile Rooms Reorder saves the day:

1. Same Day Reservation

At the start of a housekeeping shift, the manager assigns staff a list of rooms for cleaning in a prioritized order. Rooms that need turnover service for new guests arriving are likely given priority. But what about a new guest that books in the morning to arrive the same day? And the housekeeping shift has already started?

Mobile Rooms Reorder with ALICE Housekeeping allows immediate notification of brand new reservations to managers and other team members who can add the room assignment and move it up in the priority list to ensure guest satisfaction.

2. Early Arrival Request

Travel plans and timing are often in flux, which means hotel guests may unexpectedly arrive early for a new reservation. Whether the guest calls ahead or simply shows up early, the housekeeping team is responsible for cleaning the room promptly to avoid a delay and limiting the guest’s wait time.

Guest check-in time may be at 3 pm, but now the Presidential Suite needs to be fully serviced by noon for a VIP guest. ALICE Housekeeping empowers the housekeeping manager to reorder assignments to ensure the highest priorithttps://www.aliceplatform.com/housekeepingy rooms are given to the next available staff member using their mobile device – even while walking the property floors.

3. Extra Deep Clean Required

No two rooms are the same when it comes to room cleaning time. Some rooms may be left practically spotless by guests while others are trashed. What happens when a housekeeping room attendant comes upon a super dirty room? The turnover cleaning is going to take much longer than average.

Without hotel technology, the delayed room cleaning can throw the entire staff schedule out of whack. While the attendant may be able to immediately radio a supervisor, the supervisor then has to get to a computer or paper log for the day, assess options to reassign the attendant’s remaining rooms, and then communicate the new assignments to the rest of the team. But then another unexpectedly dirty room might start the whole process over again.

With ALICE Housekeeping and Mobile Rooms Reorder, the manager can rearrange schedules on their smartphone or tablet immediately – and the staff gets notified in real-time.

Housekeeping managers do not have time to manually update schedules and then efficiently communicate the changes to the team. Mobile Rooms Reorder is a game-changer for lean hotel teams who strive to deliver seamless service amongst the typical chaotic scheduling and reprioritization of room cleanings.

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The role of technology in hotel housekeeping

• Happyandclean
• May 3, 2023
• Uncategorized

Technology has transformed every aspect of the hospitality industry, including hotel housekeeping. With the advancement of technology, hotel housekeeping has become more efficient and effective than ever before. In this blog post, we’ll discuss the role of technology in hotel housekeeping.

The Role of Technology in Hotel Housekeeping

• Automated Room Assignment

One of the most significant advancements in hotel housekeeping technology is the automated room assignment system. This system automatically assigns rooms to the housekeeping staff based on the occupancy level and the room type. This ensures that the staff is allocated to the right rooms at the right time, reducing the time and effort required for manual room assignment.

• Electronic Housekeeping Report

The traditional paper-based housekeeping report is being replaced by an electronic housekeeping report. This system allows housekeeping staff to update the status of the room, such as cleaning or maintenance required, directly into the system. This ensures that the front desk staff and management are aware of the room’s status in real-time, reducing communication gaps and misunderstandings.

• Mobile Devices

Mobile devices are becoming an integral part of hotel housekeeping technology. Housekeeping staff can use mobile devices to access the electronic housekeeping report, update the status of the room, and communicate with other staff members. This system allows for real-time communication and reduces the time required to complete tasks.

• RFID Technology

RFID technology is being used to track and manage housekeeping supplies and equipment. RFID tags are placed on cleaning supplies, linens, and equipment, and a reader is used to track their movement. This system ensures that the inventory is managed efficiently and reduces the chances of theft and loss.

• Robotic Housekeeping

Robotic housekeeping is another significant advancement in hotel housekeeping technology. Robots can be programmed to perform routine cleaning tasks, such as vacuuming and dusting. This system reduces the time and effort required for manual cleaning and allows housekeeping staff to focus on more complex tasks.

In conclusion, technology has transformed hotel housekeeping, making it more efficient, effective, and streamlined. Automated room assignment, electronic housekeeping reports, mobile devices, RFID technology, and robotic housekeeping are just a few examples of how technology is being used to improve hotel housekeeping. As technology continues to evolve, we can expect to see even more innovative solutions to make hotel housekeeping even more efficient and effective. So, the next time you stay in a hotel, take a moment to appreciate the technology that makes your stay comfortable and enjoyable.

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Housekeeping Management Assignment

Recently, our new upscale hotel has been built up. There are 500 guestrooms with 20 floor including 3 restaurants, an outdoor swimming pool, a fitness centre and 3 function rooms. And, our expected occupancy is about 75%.

We do not have in-house laundry, so off-premise laundry contract is needed for us. As the Executive Housekeeper, we need to prepare and plan reports for our housekeeping department operation, The reports need to be prepared are: Consideration factors for budget, The staffing requirement and working schedule, The needs of cleaning equipments and supplies, The inventory items and control, The standard clearing procedures and cleaning functions, The management and control of the off-premises laundry. The followings, we will go through each of them in detail. 1. Budget of housekeeping department:

Don’t waste your time! Order your assignment!

In a company, budget is necessary for planning the whole operation in order to setting a constraint to control well the actual expenses and avoid the unfavorable over expenditures. Especially in hotel industry which are required accurate and detail budget for a number of different department, we have to prepare the budget well to confirm how many variable and fixed factor we used. At below, we will talk about the factors to be considered in preparing budget of the housekeeping department, the detail of capital budget, operation budget and pre-opening budget, and methods in monitoring the budget in detail respectively.

Factors considered for preparing budget— As the preparing budget is concerned, we basically have two kinds of approaches for housekeeping department. The first one is the traditional which is based on the historical information patterns such as cost, spending and income statement (Hayes, David K. , Ninemeier, Jack D. 2004 ) to estimate future cost and the other one is zero based budgeting which is calculated by looking forward to the department actual need and use instead of the historical information.

Undeniably, as a newly built up hotel, we don’t have historical information as a reference for drawing budget so we can just use the second one. To use the zero based budgeting in housekeeping department; we need to calculate labors, equipments and different supplies according to our hotel structure and facilitates. Also, we need to decide which kinds of budget we used such as long range budgets, annual budgets and monthly budget, but normally we will use three of them in order to checking our short or long term target routinely.

For example, in different months and period, the occupancy rate and number of guests will be different, we need to draw different budget to maintain supplies or room attendance we need for housekeeping and cleaning service. So the monthly budget is needed (Hayes, David K. , Ninemeier, Jack D. 2004). On the other hand, we need to calculate the labor, equipment and supplies material cost based on the number of rooms, restaurants, swimming pools, and fitness centre and function room we have. Afterward, we need to calculate the cost of labors, equipment and material supplies in order to confirming less over expenses situation to happen.

Especially in housekeeping department which is a cost centre, no revenue will be generated. Cost control is more emphasized on budgeting planning in housekeeping department among different departments in hotel. From the above views, there are the factors needed to be considered when we prepare a budget for our department. Capital budget, operation budget and preopening—They are important for the housekeeping department. The details are as follows: What is forSpecific item includedPurposed for

Capital BudgetFixed asset and FFE(Furniture, fixture and equipment)Renovation, vacuum cleaners, draperies, in room furnishing and so onCalculating and controlling the depreciation, maintenances, capital needs and so on Operating BudgetLabor and suppliesLaundry cost (outside contact), labor cost, linen cost ,cleaning cost(chemistry item) and so onControlling the cost for Daily operation including the supply cost and the benefits for labor Preopening BudgetInitial cost of opening (Including variable and fixed cost)Advertisement, china, glass, training cost and so onLeading and creating a smooth opening and initial good will (Robert J.

Martin 2005 professional management of housekeeping operation) For capital budget, the fixed asset and FFE will be depreciated over a long period by years so we need to prepare a capital budget for maintenance and purchasing new fixed asset. These asset normally are required a huge amount of expense so the accurate and precise budget is very important for preventing over expense. For operation budget, labor and their supplies are costs which are required day to day operation. These cost including wage, welfare, linen expense, guest supplies, chemical supplies and so on are variable time to time.

Also the outside contact expense is included. For preopening budget, it is easy to confuse with fixed and variable cost brought from capital budget and operating budget. However, it is specific taking about the fixed and variable cost for opening in order to increasing the goodwill by decorations and advertisements. Housekeeping department need to handle this budget as training, orientation and inventory for housekeeping are included. Monitoring the budget— There are a number of methods to monitor the budget. To monitor the complicated budget, we need to bear the responsibility besides accounting department.

At first, we will set a budget goal in long and short term then we will routinely check the actual expense whether match the preset budget goal. On the other hand, we need to recalculate and recheck the monthly or annual budget as the different period with different event and holiday. It will directly affect the number of guest and occupancy rate leading the cleaning times. We have to be flexible budget with the change to avoid over or under budget. Then, setting a time table in regular basis reviews the budget whether is suitable or not for the actual need.

For example, the inventory may be stored too much and lead to be perished, making wastage. Finally, once the hotel started to operate, we need to record all the income statement for reviewing the income received whether can finance the budget or not and confirm the profitability for hotel. Undeniably, the immediate adjustment and assessment are needed when we only find the minor problem on the budget in order to preventing the minor to be a major problem. 2. Staffing and scheduling: Organizational Chart for the Housekeeping Department Labor needs and quotas:

As you know we have 500 guestrooms including 350 standard rooms and 150 luxury rooms. And each standard room takes about 45 minutes to clean it up. For a 8-hour shift housekeeper, number of rooms she/he can finish within one day: 8×60/45=10. 667 Due to there has 30 minutes breaks for the housekeepers, a 8-hour shift should need to clean up 10 standard rooms To clean up 350 standard room for one day, number of housekeeper we need we need: 350/10=35 Thus we need 35 housekeepers to clean up the standard room per day. For the Luxury room, it takes about 65 minutes per room.

For a 8-hour shift housekeeper, number of rooms she/he can finish within one day: 8×65/60=8. 667 Due to there also have 30 minutes break for the housekeeper; a 8-hour shift should need to finish 8 luxury rooms. To clean up 150 luxury room for one day, number of housekeeper we need we need: 150/8=18. 75 Thus we need 19 housekeepers for cleaning the luxury rooms per day. Total housekeeper we need for one day for the administrative area and prepare the room 35+19=54 Thus, we need 54 people for it. Estimated cleaning time of our hotel Public spaceEstimated time / hours

Lobby / Bus stop3. 50 Business Service 0. 15 SAS Check In0. 10 Manna’s and Papa’s2. 00 Casino office0. 30 Banquet foyer2. 00 Banquet rooms0. 15 Banquet toilet1. 50 Stairs to lobby0. 10 Team Scandinavia office0. 30 Canteen0. 30 Personal toilet0. 30 Blue corridor0. 10 Basement toilet1. 50 Basement offices1. 00 Guest elevators0. 30 Executive office1. 00 Blue elephant corridor0. 30 This labor analysis conducted by the table shows on average how long it takes to clean each area of public space. Total working hours needed for day time: 14. 6 hours So 8 hours shift for one housekeeper. We need: 14. 6/8=1. 825

Thus we need 3 housekeepers in order to let the housekeeper have the time to break. Besides, for a 500-room hotel, about 5 employees would be scheduled on the overnight cleaning of public areas. Total number of employee needed for a day: 5+3=8 For the laundry, although we have no in house laundry but we do need employee to do the job such as ready the cleaned linen, terry and uniforms for distribution, collect the dirty linen, etc. we need about 30 employees for a day. Total number of housekeeper need for one day for both administrative, public area and laundry and the guest room is: 58+8+30=94

We will divide it into 10 teams thus each team has about 10 housekeepers. In addition, we also need 1 more people for each team in case of some urgent left and no show. Thus each team has 11 people. Moreover we need 2 relief teams to replace the job of the day off team. So we need 12 teams with each team 11 people and thus we have 12×11=131 people for a day. In order to let each employee have regular opportunities to have the day off on weekend, we will use the rotational schedules. Sample Standing Schedules TeamMondayTuesdayWednesdayThursdayFridaySaturdaySunday OneOnOnOnOnOnOff R-1Off R-1

TwoOff R-1Off R-1OnOnOnOnOn ThreeOnOnOff R-1Off R-1OnOnOn FourOnOnOnOnOff R-1OffOn FiveOff R-1OnOnOnOnOnOff SixOnOnOnOnOnOff R-1Off R-1 SevenOff R-1Off R-1OnOnOnOnOn EightOnOnOnOnOnOff R-1Off R-1 NineOff R-1Off R-1OnOnOnOnOn TenOnOnOff R-1Off R-1OnOnOn ElevenOnOnOnOnOff R-1OffOn TwelveOff R-1OnOnOnOnOnOff LaundryOnOnOnOnOnOff R-1Off R-1 Relief 1OnOnOnOffOffOnOn Relief 2OnOffOffOnOnOnOn Sample Standing and Rotational Schedules SundayMondayTuesdayWednesdayThursdayFridaySaturday Week1ONONONONON Week2ON ONONONON Week3ONONONONON Week4ONONONONON Week5ONONONONON Week6ONONONONON Week7ONONONONON

Week8ONONONONON Week9ONONONONON Staffing Requirement Position: Executive Housekeeper Qualification: 1. Good staff management skill 2. A minimum of 3 years experience in a similar role 3. Fluent in spoken and written English plus a second language 4. Degree holder of hotel management Duties: 1. Establish and/or implement operating procedures and standards for all housekeeping sections 2. Coaching, training and monitoring the performance of housekeeping team members 3. Preparation of the annual budget, and monitoring the overall cleanliness of the hotel 4.

Plan and coordinate the activities of housekeeping supervisors and their crew 5. Coordinate inspection or inspect assigned areas to ensure standards are met 6. Apply human resource management skills, such as training, scheduling and evaluating performance Executive housekeeper is the department head of the housekeeping department. Therefore, this position requires good staff management skills for training, monitoring and motivating housekeeping team members. Also scheduling such as standing and rotational schedule and evaluating in the daily operation are important task for the executive housekeeper to manage.

Preparation of the annual budget, ordering supplies and monitoring the overall cleanliness of the hotel is another duty that executive housekeeper needs to handle. Coordination is vital both within the housekeeping department and other departments involving daily operation such as the Front Office. High education level is recommended as professional knowledge in degree level in hotel management with a minimum of 3 years fundamental requirement. Fluent in spoken and written English plus a second language gives the advantage to the executive housekeeper in communicating both internally and externally.

Position: Housekeeping Supervisor Qualification: 1. At least 3 years of previous management experience 2. Leadership style: result-oriented 3. Fluent in spoken and written English 4. Well-developed interpersonal skills 5. Knowledge of cleaning equipment, supplies, and chemicals Duties: 1. Monitoring all Housekeepers and Public Area Attendants 2. Writing the teams schedule 3. Communication within and outside of the Housekeeping department 4. Locating and reporting maintenance problems 5. Ensure room status in the highest standing 6.

Preparing and enforcing daily duty sheets 7. Hiring and training staff 8. Ordering and filling supplies The Housekeeping Supervisor monitors all Housekeeping Attendants at least 3 years of management experience is required. Keeping the cleanliness of the hotel is the first priority for them. Locating and reporting maintenance problems are important to fix broken measures as quick as possible. They also need to inspect rooms to ensure meeting the standard. Enforcing daily duty sheets, assisting in the daily cleaning and keeping inventories are the other tasks that the Housekeeping Supervisor needs to deal with.

Position: Room attendant Qualification: 1. High school diploma or equivalent 2. At least six 6 months experience 3. Must be able to lift up to 50 pounds without restrictions 4. Able to stand on their feet for extended periods of time 5. Physically fit /good body mobility 6. Able to understand both oral and written instructions in English 7. A friendly, outgoing person Duties: 1. Dusts and vacuums guest and public areas 2. Turndown service/change sheets and makes beds 3. Replenish the guest supplies 4. Check room status . Keep all trolleys and linen rooms well stocked 6. Maintain all equipment in good condition Room attendant should be friendly and helpful to impress the guest. They should at least have 6 months experience in the related job position with a basic knowledge of English and physically fit. They have to follow the cleaning procedures for ensuring all the areas to be clean. Also they keep all trolleys and linen rooms well stocked for the next working session. Then, they reported immediately to the supervisor if damage in guest room and equipment are found.

Providing turndown services is required if needed by guest. They needs to ensure sufficient guest supplies provided. Finally, they should be observable to check room status whether is in vacant clean condition. 3. The management of equipment and supplies: Housekeeping management of equipment and supplies is determinate by what is needs, how much is needed and how much it will cost in order to meeting our daily operational purpose. Past experience (record of attendant’s assignment sheet), knowledge of employee skills and occupancy forecasts are used to make a decision.

However we don’t have a past record, EH (Executive Housekeeping) have to find the most suitable products for our attendants to done their cleaning task. All the equipments and supplies must meet or within the budget. List of housekeeping asset Operating asset is included Cleaning Supplies (Appendix A), Guest room supplies (Appendix B) and Bathroom supplies (Appendix C), Public space supplies (Appendix D), Guestroom amenities (Appendix E), Bathroom amenities (Appendix F), and Guest loan items(Appendix G). All supplies are classified by two types one is non-recyclable which cannot be used it again and another is recyclable which can be reused.

On the other hand, fixed asset includes two types of equipment as small equipment (Appendix I) and capital equipment. (Appendix J) The selection and purchasing process The selection and purchasing process in getting the equipment and supplies includes the number of steps. Selection process: Determining the guest supplies— it should meet the guest’s expectation. For example, Soap, we will test the different soap which is good for sensitive skin with recognizable brand such as Harmony (brand name), meeting general guest satisfaction.

On the other, guest supplies should be sophisticated and special to our guest, preventing the competitor’s copy. Consideration of quality, price and budget— It is essential to know the quality against the price. The selected supplies and equipment should stand with a high quality but they also need to fit the budget we set. Consideration of suppliers— The suppliers chosen should have a good reputation and image which are reliable for us. So, Detail of dealers should be getting as much as possible, including functions of supply or equipment and after service such as warranty.

Effectiveness and easy to use— Cleaner and equipment can clean most difficult stain. For example, swipe miracle cleaner. Cleaning supplies and operating equipment should be easy to use otherwise employees will be less likely to use. Such as swipe cleaner, spray it on blot area, and then use water to rinse it. That will not be difficult for staffs to use. Durability— durability is important for the selection process as we need to calculate the depreciation of the equipment for our budget. As the equipment’s life span is longer, we can reduce the cost for purchasing and help to prepare budget.

Purchasing process Decision of what should be purchased— After the selecting what product should use; executive housekeeper decide to purchases the supplies and equipment depending on whether there is enough storage or not. The inventory should be check recently to decide what need to purchase. Purchasing through purchasing agent— we need to purchase the decided equipment and supplies. We need to inform the purchasing agent to buy the product required. The specification and characteristics are required for the supplies bought.

Comparing the product from sample shopping form— we should consider which suppliers to be chosen by the sample shopping form. At least three different vendors should take into account in order to choosing the best one. The inventory control Setting a par level for inventory— For inventory control, we need to set a par for the items. For example, 5 pars are needed for uniform, linen, sheets, pillow case, napery (for banquet and F & B outlets) and blankets. One is in use, one is on shelf, one is soiled linen, another one is on the way from off-premised laundry to our hotel and the last one is transport from our hotel to laundry. par in terry or towels, 4. 5 par for swimming pool and 4. 5 par for guest rooms, 1 par for guest supplies and amenities, cleaning supplies and safety supplies. Setting the Maximum and minimum quantity— shortage of inventory and excess in inventory will increase the cost. If there is overstocked, the extra space for storage is needed and not utilized products are waste. On the contrary, if there is shortage of storage, it will affect the daily operation. Employee who takes inventory should be trained to forecast the inventory accurately.

Storing, stocking and tracking inventory— Storing and stocking make sure to store the inventory in a right place in order to increase the convenience. There is a form for room attendant to sign assignment sheet list and inventory report such as list supply item, current stock levels and cost data in order to control inventory. So, the linens in use can be tracked daily by the record and assignment sheet. (Appendix H) Checking the level of inventory with record and report— Supervisor count the item issued on their floor, then track how many item are used such as linen.

There should have a column indicating how much linen was discarded and pilfered. Inventories of item in circulation can be taken as a month (physical inventory) or weekly. The inventory in circulation, total discards, total cost and total loss should be included by the inventory record and report. Forecasting the linen’s need— accurate forecasting the usage of cleaning needs are good for the daily operation in order to preventing the shortage and surplus in inventory. 4. Cleaning Function in Property: There are 2 main areas in Hotel: Front and Back of the houses, and each house will be divided to different parts.

All housekeepers should follow the cleaner usage guideline (Appendix N) Front of the house Front of the house is the area where visible from guests and staff, Front House must keep and show its scrutiny, neat and clean in appearance to impress guest. Here are the subdivisions in Front of the house: ? Guest Rooms ?Restrooms ? Lobby ?Elevators and Escalators ?Restaurants ?Banquet Rooms ?Executive Floor Cleaning Guest Room Providing a clean guest room with no trace of previous occupant, there are several procedures and cleaning practices for housekeepers.

A/ How and When to enter the guest room: ?Since property wants to protect the guest’s safety and privacy, the housekeepers should be trained in how and when to enter the room. B/ Enter the room 1/Check the Room Status Report/up-to-the-minute information before enters the room. 2/Each housekeeper picks up their assignment sheet for each day, which show when should they clean the room and which rooms are responsible by them, etc. 3/The housekeepers start their work trough several steps: ?Knocks 2/3 times the guest door ?Announces “housekeeping” ?Waits a moment for a reply If the door is bolted, notes on the assignment sheet, which the room is still occupied and marks it for later cleaning. ?If there is no replay and the door is not bolted, enters the guest room. C/ When the housekeepers see the room installed the sign “Do not disturb” during the dealing time around 2:30pm ~ 3:00pm, these rooms should be pointed out to supervisors, let them to find out the solutions. The typical approach of cleaning in guest room: 1/ Open up the room 2/ Make the bed 3/Collect and remove trash 4/Clean the bathroom Cleaning Bathroom The typical order for bathroom cleaning: /Clean the buckets. 2/Clean the bottom of shower curtain is soaked in the bucket or sponged off to remove any soap scum or mildew. 3/Clean the tub (or tub then shower stall if the tub and shower units are separate as they are in many modern luxury hotels) 4/Clean the shower curtain or door, wall, basin, counter, toilet and floor, marble, surfaces of countertops with an all-purpose solution. 5/ Replace all-purpose cleaners and disinfectants. 6. Clean the bathroom floor. (Cleaning and spraying bathroom before sleeping room, as they need less time to scrubbing. ) Cleaning Lobby

The appearance of lobby plays a key role in impressing a new arrival or meeting planners to give property their businesses. Therefore, lobby appearance should give a perfect impression to guests, such as the lobby floor and floor covering must withstand a steady of foot traffic and the effects of snow, rain, sand or mud. So, day and overnight cleaning are necessary to keep Lobby appearance clean and neat. Day cleaning: It is a fairly standard assignment for each worker. Their primary duties: 1/ Clean out ash runs or ash tray, remove debris and baskets frequently. 2/ Clean the entryway throughout the day frequently. / Straighten up the lobby and reposition furniture moved by guests As needed. 4/Clean public restrooms and replenish supplies. Overnight Cleaning: This shift should be done in low traffic flow. Many executive housekeepers will inspect and ensure the housekeepers inconsistent performance during the period, try to findout and retain good staff. The typically t cleaning in overnight cleaning: 1/ Vacuuming and all carpeted areas 2/Cleaning elevators and escalators 3/Cleaning offices before majority staff work in the morning 4/Dust all furniture and the lobby reception counter /Empty and clean all ash runs 6/Polish all guest elevators (called Lifts in Europe and Asia) and clean elevator floors and walls 7/Clean mirrors in lobby area 8/Remove fine marks and spots from walls and woodwork 9/ Polish mental handles, rails and doorknobs (The cleaning should be finished before(before 5:00am) majority of staff back to hotel. ) Cleaning Public Restroom Restroom must be cleaned and sanitized through day. The needs of cleaning restroom depend on the traffic flow in hotel. Before entering restroom at any time, the staff should: 1/knock on the entrance door /Announce “housekeeping” 3/If there is no reply, the staff may enter. If some guests are using restroom, the staff should wait outside until the restroom is empty. 4/Place “Cleaning” sign on the entrance. The typical approach in restroom: 1/ Refill all soap, seat cover, tissue and towel dispensers 2/ Empty all trash containers 3/ Dipped the disinfectants and dame wipe all the fixtures. 4/ Rinse the cleaned surfaces and wringing out the cloth under the tap as needed 5/ Clean the tops and bottoms of toilet seats and all exterior surfaces 6/ Clean the wash basins / Clean toilet bowls and insides of urinals with applicator 8/ Clean the floors. Cleaning Elevator and Escalators Like lobby, elevators and escalators are used almost continuously. They require through cleaning each night. Elevator floor carpets ? the most difficult of all areas to keep clean, so it should be cleaned and returned it frequently. Glasses and mirrors ? should be serviced regularly for the day and night. Mental surfaces, especially the Braille plate on the elevator panel ? should be cleaned regularly. Elevator wall ? Applying and cleaning it by baby oil with cotton wool to keep it stainless and spot free

Cleaning Restaurants The housekeeping and F department work together to keep restaurants clean and neat on day shift. Housekeeping department is responsible for cleaning the front of house space, while F department is cleaning the kitchen in restaurant. The first priority is dealing with spills, such as spills of oil-based foods and wine spills. The spills and stains must be diluted before they set. The bulk of front of food-serving cleaning be done after the outlet close. The work should be cleaned with a cart. The cart should be stocked with trash ag, vacuum, cleaning chemicals, spray cans and squirt bottles of cleaners, gloves, a duster and a dust mop for woodwork. The typical cleaning procedures in Restaurant: 1/ Pull out tables and chairs 2/ Wash vinyl booths or seats, bar stools, bar fronts with fit cleaners 3/ Pick up large pieces of debris around tables before vacuuming 4/ Vacuuming 5/ Wipe windows and it surfaces 6/ Wash phones 7/ Dust and polish mental chairs 8/ Polish foot rails and metal rim on the bar 9/ Dust wood on chairs 10/ Spot clean walls 11/ Clean the foot plate that opens the restaurant doors 12/ Clean the floor in restaurant areas.

Cleaning Banquet/Meeting Rooms The information about events or meeting should be informed to the executive housekeeper and department heads of F and Banqueting. It is more beneficial and effective for them to plan the cleaning schedules to their stall, such the information of when the function will be begun and finished, the number of guests to attend. Etc The typical cleaning approaches of banquet staffs: 1/ Remove all dishes and linens of from tables 2/ Sweep up large pieces of debris and break down room 3/ Reverse the setup process by stacking and folding the chairs and tables and store it. / Folding doors and partitions are also needed to remove and reposition for different events coming. Cleaning Executive Floor The executive floor is a premium priced exclusive floor on the top of hotel building. The express check-in and check-out services with express elevators services for these guests. Therefore, the cleaning service in executive floor is effective, fast and clean. This floor is responsible for senior staffs, not the junior staff as they get less experience and understand in cleaning procedures, it will cause more time and guiding. Back of the house Back of the house is the place invisible to guests and staffs.

It may be nearly as large as the Front House, so it does an important role in property too. Here are the subdivisions of Back Office: ?Employee Areas ?Service Corridors and Stairways ?Office and Business Centers ?Buildings, Grounds and Fitness Areas Swimming ?Kitchens Cleaning Employee Areas It is a necessary part of maintaining of back of house. The employee tables in canton and a vending machine are cleaned by housekeepers, but the employee canton areas, such as floor and wall, it is cleaned by F staff. The employee rest rooms are cleaned in same procedures as public rest rooms and check regularly by supervisors.

There are employee lockers and cleaned it by senior staff, and only the managers can enter to check. Cleaning Corridors and Stairways It seems as a links to connect for hotel operation, they can link the back of house offices to other departments, which can enhance their communication and networking skills. This cleaning time and maintaining service for corridor is about 3:00pm to 11pm, and many areas should be cleaned until F outlets closed. Also, the housekeeping carts and racks should be reached to their destinations as quick as possible and do not disturb the guest movement and cleaning works of housekeepers.

To prevent the overlook in stairways, the housekeepers should be swept and mopped as needed and quickly, also, the wall and vents are cleaned regularly to prevent building up stains or spots. Cleaning Offices and Business Centers The back of house offices are cleaned usually on 3:00pm to 11:00pm and be done after 5:00pm or 6:00pm when majority employees leave. The night attendants do the night service and turndown to clean offices. The only tasks done it daily are emptying waste baskets and vacuuming to keep clean and tidy. The supplies for offices and business centers are replenished after use the glass supplies or empty the trash.

Periodically, the executive housekeepers need to schedule employee to clean office space that include polishing or wiping down the exterior surfaces of desks, book cases, filing cabinets, vacuuming fabrics, spot cleaning, washing draperies, etc. The only exceptional to clean periodically it the General Manager Office, where needed dusting, cleaning tables with glass, wood, and marble tops and vacuuming daily. The GM is usually leaves on 6 or 7:00 pm, the attendee should not dust or vacuum especially when there are papers on desk. For the business centers is necessary business service for business guests, such as copy, fax or translation.

The supervisor must check with business center assistant after attendee finish cleaning. The wood surface, glass partitions, phone receivers, and carpets are needed to dust, clean and disinfect. Cleaning Building, Grounds, Fitness Areas and Swimming It is important to clean pool decks, pool surroundings, tile and paved areas which are not only for appearance, but also preparation for next business, especially for outdoor events cleaned by Dry-Picking method: The dry-picking procedures: 1/ Remove trash and debris form walkways, outdoor stairway, planters. 2/

Sweep the walkways and parking area. 3/ Clean pool decks 4/ Clean restrooms near pool area 5/ Clean storage closets 6/ Dust handrails along sidewalks Cleaning Kitchen Kitchen is responsible by Housekeeping Department, which is coming important to degrease and sanitize the exterior surfaces of department, filters and floors and stewards. ?Cleaning equipment to ensure remove the grease build up on surfaces of equipment every day. ?Cleaning kitchen lamps and light fixtures, which to remove and prevent grease and dust combine to form a buildup of soil and prevent streaking. Cleaning the walls and ceilings with special cleaners is on-needed basis daily, which design for stainless steel and frequent inspections essential. The executive housekeepers need to talk with manufacturers to provide the environmentally friendly cleaning chemicals and liquids to housekeepers, to their work more effective. 5. Management of the off-premise laundry The works of the laundry section involved collection of soiled linens, sorting the linen, pre-treatment of stains, loading, washing, drying, ironing, folding and stacking.

Collection of soiled linen— While the transportation of the soiled linens is needed, the attendants should use a hamper. It is because this step can be easily seen by the guests. The attendants should give an elegant impression for the guest event transport the soiled linens. Sorting of the linen— The attendants should be well trained on how to sort the linens. It is because there are different kinds of linen, terry and uniform. The attendants need to sort them according to their fabric content, weight and the type of soil.

Apart from that, the napery items should be sorted and inspected by the F staff for any debris before they are sent to the laundry. Beside, especially for the room attendants, they should pay attention for the blood borne pathogens and biohazards, which means they have to check whether the linen contains any stains with blood or other bodily fluids. As linens may have different degrees of soil or stain, effective sorting reduces washing and drying time and preventing chemical and heat damage to the product. Pre-treatment of stains— This is a step to pre-soak and pre-treat some heavily stained items.

After the step of sorting, this heavily stained linen will be sent to a particular space in laundry room to perform spot removing treatment. This step is useful as the items can be placed in regular loads instead of using extra laundry detergent, energy, labor to launder them in separate load to the washing and drying machine. Loading— means to load the washers and dryers with the maximum amount of linen that their capacity allows, except for biohazards or special departmental requests. Partial load is a waste of labor hours, cleaning products and energy.

The peak efficiency will be only archive when the machines are fully loaded. Washing— As the bulk loads will be the same every day, the laundry manager can pre-set the programme of the washing machine in order to prevent manual mistakes. The life expectance of many fabrics will be longer if they are washed in warm water instead of hot. Drying— Like washing machines, dryer can also be programmed or preset to prevent the loads from over-drying or under-drying. As there are usually lots of lint left in the dryers during the drying process, the dryer vent should be cleaned daily to prevent the lint buildup.

Ironing— After drying, items that needed to be ironed will be put into a ironer. Other items will be put into the roller or folder. Folding— In order to avoid wrinkling, the linens should be folded immediately after drying or pressing. Folding machines will be used in order to increase productivity. However, folding in laundry section cannot solely depend on the folding machines as the machines can only fold the rectangular-shaped linens. Therefore, certain labors is still needed in folding. Stacking— Once the items are folded, the linen are stacked on the rolling carts and are ready for distribution.

Storage— After all the laundry process, a storage period allows the fabric to rest and cool down in order to prolong the useful life. Also, the bed linens are rested on the shelf rather than going from the dryer directly onto the bed. For a hotel with 500 guest rooms, it may require five to six laundry attendants if the laundry operation is highly mechanized. If not, usually 12 to 15 attendants is needed. Linen demand and labor intensity of the equipment both affect how large the staff must be. Using equipment that enhanced productivity is a way to limit the size of laundry staff.

For the large laundry operation, it required sorters, who wait at the chute exits to wait for carts, and then sort the laundry; washpersons, who mix the chemicals if necessary; and laundry attendants, who operate the balance of the equipment and ready the linen, terry, and uniform for distribution. The laundry operation may have two shifts if needed. One start at 7 A. M. or 8 A. M. , the other starts at 3 P. M. or 4 P. M. Linen contract— Linen contract is a carefully written and detailed contract. It is useful for ensuring the linen service will deliver properly cleaned product on time with a minimum of waste and loss. Sample included in Appendix L, Appendix M) A linen contract should cover: 1. The number of days and the number of the time of deliveries per week 2. Handling procedures for guest laundry 3. Whether the service will do mending and stain removal, or whether these must be done on-premises 4. Whether the service is using the best quality supplies 5. Specifications for the fold required on towels, sheets, and other foldable items 6. Whether uniforms will be returned on hangers 7. Insurance coverage 8. The basis for billing, whether weekly or monthly 9. Availability of emergency service on Saturdays, Sundays, and holidays 10.

How to establish an accurate count of linens going in and out of the service’s laundry 11. The type of equipment to be used for pickup and delivery 12. Provisions for unscheduled emergency deliveries, including timing and surcharge. Conclusion To sum up, we have different aspects to be considered when we are preparing the budget. We have to prepare well staffing for all the shifts, such as laundry staff, room attendants, attendants for the public area etc, in order to meet the guest standard. Besides, we have already found a good supplier for providing the best quality equipments and supplies for us.

In order to have an effective and efficient cleaning function, we have designed a cost effective procedures for cleaning. Since our hotel does not have on premise laundry, we have found an outside laundry service which offers a good price for us. We are well prepared and looking forward to seeing the grand opening of our hotel. (5530 words) * Turndown service Appendix A Cleaning SuppliesFunctions 1. All-purpose liquid cleanerClean almost all surfaces 2. Glass cleanerClean glass, windows and mirrors 3. Furniture oil or polish Clean and polish wood 4. Disinfectant cleaner / GermicideClean and sterilizes.

Eg. bathroom, rest rooms, foodservice areas etc. 5. Cleaner Fine-ground abrasives for cleaning porcelain sinks, marble sinks, granite sinks etc. 6. Paste cleanersNonabrasive cleaners which require more effort but will not scratch 7. Drain cleaners Clean drains 8. Metal cleaners Clean and polish metal surfaces 9. Toilet bowl cleanersSanitizes and disinfect toilet bowls 10. Tile and grout cleaners Clean tile or grout and different cleaner for cleaning marble 11. Carpet cleaning chemical and floor care products Sanitizes floors and carpets 12. Deodorizers and ionizersRemove smoke area and unwanted odors 13.

Disposable plastic gloves, protective gear and eyewear, tape, helmets etcProtects from harsh chemicals or biohazards 14. Pesticides Dry or wet chemicals to control pests Appendix B Guestroom supplies 1. Pillows9. Plastic drinking cups17. Stationery folders 2. Pillow cases 10. Coffee and tea maker18. Ironing board and iron 3. Sheets 11. Trays19. Mattress pad covers 4. Blankets12. Ice buckets20. Television program guide 5. Water Pitcher13. Hangers21. Bibles 6. Clock 14. Ashtrays22. Do not disturb signs 7. Radio15. Waste baskets23. Table tent cards 8. Glasses16. Telephone directions24. Fire safely

Appendix C Bathroom Supplies 1. Wash cloths9. Waste baskets 2. Hand towels10. Toilet seat band 3. Bath towels11. Hair dryer 4. Bath mats12. Makeup mirror* 5. Shower curtains and liners 13. Bathrobe* 6. Toilet tissue 14. Disposable slippers* 7. Facial tissue 15. Scale* 8. Sanitary bags16. Suntan lotion Appendix D Public space supplies 1. Sand 5. Fabric or finger-tip towels, paper towels 2. Carriers or baskets6. Hampers 3. Soap Dispensers 7. Waste baskets 4. Sanitary supply dispensers8. Wet floor sign (cautionary wording with picture symbols) Appendix E Guestroom Amenities 1. Stationery 5. Utility bags . Postcards6. Packets of coffee or tea, sugar and powdered creamer and stir sticks 3. Pens7. Chocolates or mints provided with turndown service 4. Laundry bags Appendix F Bathroom Amenities 1. Facial soap 8. Sewing kit 2. Bath soap or shower gel9. Bubble bath * 3. Shampoo10. Hair conditioner* 4. Moisturizer11. Cologne or after-shave* 5. Shower cap 12. Razor 6. Shoe mitt or shoeshine kit 13. Amenities container 7. Shoe horn Appendix G Guest loans items 1. Ironing board and iron 10. Extension cords 2. Hair dryer 11. Sewing kits 3. Non allergenic pillows, Harder or Softer pillows12. Voltage adapters 4.

Heating pads13. Cots 5. Hot water bottles14. Rollaway beds 6. Ice packs15. Crutches 7. First aid kits16. Wheelchairs 8. Extension cords 17. Canes 9. First aid kits18. Bed boards Appendix H Housekeeping department (Loan item usage form) From (month/ year) 8/08 – 1/09 8/089/0810/0811/0812/081/09Ave. Month UsageUnit priceValue per Occ. RoomUsage per Occ. Room CLOCK RADIO COTS CRIB HEATING PAD IRONING BOARD ADAPTER BED BOARD-DOUBLE -KING -TWIN FACIAL TISSUE HOLDER HAIRDRYER HANGER ICE BUCKET IRON, STEAM/DRY PILLOWS, FOAM SCALE COMMENT:GUEST SIGNATURE: RETURN DATE:DEPARTURE SIGNATURE: Appendix I

Equipment (Small equipment)Function 1. Floor mops and wet mops Clean floors and walls 2. Synthetic broomsSweeping 3. Compartmentalized buckets Carry supplies 4. Buckets with built-in wringer Take excess water from mop 5. High dustersClean high and hard to reach area 6. Basket Carry cleaning supplies 7. Steel wool Clean by sanding the surface lightly 8. Scrubbing padsLess-Abrasive surface cleaner than steel wool 9. Spray bottlesHold fluids dispensed from bulk containers 10. Whisk broomsSweep loose dirt 11. Toilet swabs and Johnny mopsLong-handled equipment for cleaning toilet bowl Appendix J Capital Equipment

MachinesGuestroom Amenities 1. Attendants’ vacuums11. High-pressure sprayers1. Stationery 2. Wet and dry vacs12. Dry-foam shampoo machines2. Postcards 3. All-purpose vacs for furniture, curtain and vents13. Pile lifters3. Pens 4. Back-pack vacs14. Electric brooms4. Laundry bags 5. Space vacs15. Carpet sweepers5. Utility bags 6. Extraction machines16. Wall washers 7. Buffers17. Glass washers 8. Scrubbers18. Fogging machines and insecticide sprayers 9. Burnishes19. Sewing Machines 10. Steam cleaning machines20. Trash-handling equipment Furniture, Fixtures and equipmentTools, Electrical and Mechanical Supplies 1.

Chairs 13. Lamps1. Ladders 2. Tables14. Mirrors2. Scaffolds 3. Mattresses15. Paintings3. Casters 4. Boxsprings16. Decorative accessories4. Chair glides 5. Bed frames17. Telephones5. Extension cords 6. Headboards18. Wall-mounted light 7. Night tables19. Fixtures 8. Guestroom desks20. Draperies 9. Armoires21. Blinds 10. Sleeper sofas22. Towel bars 11. Televisions23. Toilet tissue holders 12. Radios24. Make-up mirrors Appendix K Cleaning and Guest Supplies inventoryUnitsUnits on handPar stockReorder 1. All liquid cleanerCS/123 2. Wash clothsPK/5 3. Hand towelsPK/9 4. Bath towelsPK/9 . Bath matsCS/1000 6. Toilet tissue CS/96 RL3 7. Facial tissue CS/36 BX3 8. Sanitary bagsBDL/5002 9. Waste basketsBX / 482 10. Bathrobe*PK/5 11. Disposable slippers*BX/4 12. Stationery CS/48 4 13. PostcardsCS/10 BX1 14. Laundry bagsBDL/5002 15. Packets of coffee or tea, sugar and powdered creamer and stir sticksBX/ 2 16. Chocolates or mints provided with turndown serviceBX/ 2 17. Facial soap CS/ 2 18. Bath soap or showerCS/ 2 19. Sewing kit CS/2 20. Bubble bath CS/ 2 21. ShampooCS/2 22. Hair conditioner*CS/2 23. MoisturizerCS/1 24. Cologne or after-shave*CS/1 25. Shower capCS/2 6. Shoe mitt or shoeshine kitCS/1 27. Shoe hornCS/123 28. Amenities containerEA/32 Appendix L (Sample of laundry contact) Louisiana Multiple Award Schedule (LaMAS) Linen Contract Order Information Ordering Information: Phoenix Textile Corporation Attn: Tommy Schwartzmann 837 Oak Hollow Hammond, LA 70401 Tel # 985-542-7072 Vendor # 431291118-02 Schedule Title: LaMAS Linen Contract T-Number: 92500 Contract Number: 407622 Contract Period: July 30, 2008 through June 30, 2009 Minimum Order: No minimum order

Payment Terms: Net 30 days Delivery: 30 days aro F. O. B. Point: Destination Warranty Provisions: Manufacturer’s standard commercial warranty Prime Contractor: Phoenix Textile Corporation 13652 Lakefront Drive St. Louis, MO 63045 Hal Herwick Tel: 800-727-3505 Fax: 314-344-5786 Email: hherweck@phoenixtextile. com ***Note: Orders are not to be submitted to the Prime Contractor but are to go directly to the Louisiana distributor, listed below under ordering address. Louisiana Distributor/ Phoenix Textile Corporation

Ordering Address: Attn: Tommy Schwartzman 837 Oak Hollow Hammond, LA 70401 Tel: 985-542-7072 Payment Address: Phoenix Textile Corporation P. O. Box 1060 Saint Charles, Missouri 63302-1060 Appendix M (Sample of laundry contact in detail) LAUNDRY SERVICES FOR UW-OWNED LINENS (contract last updated 11/10/2006) ________________________________________ SCOPE: The contract for Laundry Services is currently used by various departments on campus for laundering of University owned property. ________________________________________ CONTRACT #DESCRIPTION 07-5235LAUNDRY SERVICES FOR UW-OWNED LINENS

CONTRACT ORIGIN: ADDITIONAL INFORMATION: UW-Madison Purchasing Services 21 N Park St, Ste 6101 Madison, WI 53715-1218 UW-Madison users contact: Carl Hubbard (608) 262-6557 FAX (608) 262-4467 TDD: 608-262-0825 CHubbard@bussvc. wisc. edu Non-UW-Madison users contact: Vendor Representative COOPERATIVE PURCHASING: YES CONTRACT TERM: November 1, 2006 through October 31, 2007, with automatic renewal extensions to October 31, 2009, unless amended, cancelled or rebid. The University reserves the right to extend beyond the Contract Term if deemed to be in the best interest of the University. _______________________________________ Vendor(s)008004 Aramark Uniform Services Inc 1212 N Stoughton Rd Madison WI 53714 Sales Representative:PHONE #FAX # Leigh Hartjes 608-241-2152 608-241-2622 E-mail: leigh. hartjes@uniform. aramark. com PHONE #FAX # Ordering/Expediting:608-241-2152 608-241-2622 Invoice Information:608-241-2152 608-241-2622 Returns:608-241-2152 608-241-2622 Minority Reporting:608-241-2152 608-241-2622 E-mail: bill. chiaro@uniform. aramark. com Website: www. aramark-uniform. com Commodity Code954-03 Federal Employee ID # (FEIN)95-3082883 F. O. B. D” FOB DESTINATION, FREIGHT PREPAID AND ALLOWED “V” SERVICE/MAINTENANCE Terms:N/30 Invoicing:Invoices shall reflect contract pricing Orders:Phone, Fax, Internet Back Orders:Will notify ordering department within 24 hours of order/release. Pricing Information:LAUNDRY SERVICES – SEE BELOW ITEMDESCRIPTIONUNIT PRICE LOT 1 — RESIDENCE HALLS / EAGLE HEIGHTS DAY CARE PER EACH 1Towels, 27″x52″, 15 lb per dozen$0. 34 2Hand Towels, 30″ x 16″, 2. 2 lb per dozen$0. 12 3Washcloths, 13″ x 13″, 1. 75 lb per dozen$0. 05 4Sheets, 72″ x 120″, 180 TC percale$0. 43 5Fitted Sheets, 38″ x 80#, 180 TC percale$0. 3 6Pillow Cases, 47″ x 36″, 180 TC percale$0. 15 7Blankets, 72″ x 96″, 3 lb each$1. 10 8Mattress Pads, 36″ x 80″$0. 38 9Bedspreads, 63″ x 102″, 100% polyester$1. 10 LOT 2 – AGRICULTURE SHORT COURSE DORMS PRICE PER POUND 10Towels (May-October) $0. 34 11Towels (Nov. -April) $0. 34 12Blankets (May-October)$0. 34 13Blankets (Nov. -March)$0. 34 14Blankets (April)$0. 34 15Washcloths (May-October)$0. 34 16Washcloths (Nov. -April)$0. 34 17Mattress Pads (May-October)$0. 34 18Mattress Pads (Nov. -March)$0. 34 19Mattress Pads (April)$0. 34 19. ASheets (fitted and flat)$0. 34 19.

BPillowcases$0. 34 LOT 3 – MISCELLANEOUS DELIVERY LOCATIONS PRICE PER POUND 29Mops (Wet & Dry)$0. 34 30Towels$0. 34 31Rags$0. 34 32Blankets$0. 34 33Lab coats$0. 60 34Uniform shirts$0. 28 35Uniform trousers$0. 38 36Sheets$0. 43 37Pillow cases$0. 15 SPECIFICATIONS 1. EQUIPMENT, UTILITIES, SUPPLIES AND SPACE USE, MAINTENANCE, REPLACEMENT AND SANITATION: • The contractor shall furnish all equipment, utilities, supplies and space herein specified and all management and labor necessary for the efficient, sanitary and ecologically sound provision of the laundry services. This contract document represents the initially desired service but it is intended that at regular intervals during the duration of the contract, the amount of required service shall be examined by the University and contractor with the objective of providing the best possible service to the University. It must be agreeable to the University and the contractor, if it is necessary to change the number of delivery and pick-up times per week to meet the needs of this contract. Residence Halls will require a number of changes in pick-ups and deliveries during the summer months to accommodate its conference guests.

The contractor must provide sufficient staff and equipment to handle pickup of all soiled linens the on the same day during the peak conference season. • Ownership of all laundry items shall remain with the University. However, the contractor agrees to take such measures as may be reasonably required, for the protection against loss by pilferage or destruction. The contractor shall have full responsibility for the costs of any damage or loss of laundry items caused by the negligence of the contractor or its employees.

The Contractor shall reimburse the University for any piece of laundry damaged by neglect or carelessness in the laundering process. The University shall be responsible for marking items as to University ownership and/or department name. Items may also be personalized (i. e. lab coats). • The contractor must return the same number of clean linens to the location where soiled linens were previously picked up. For example, 100 towels are picked up from Room 266 Dairy Science; 100 towels are returned to Room 266 Dairy Science.

UW stock is to be made whole within seven days. • The contractor shall meet, upon request of the University, with Purchasing Services and/or authorized committees to effect adjustments in operations, and shall cooperate at all times to maintain maximum efficiency and good public relations with students, faculty and staff. • Equipment carts and bags shall be provided by the Contractor and kept in well-maintained condition. Broken or damaged carts must be repaired or replaced immediately. Clean carts should be provided as needed. The contractor shall adhere to the highest standards of cleanliness and sanitary practices, to insure continual sanitation in all functions and matters related to the execution of the terms of this contract. 2. KEYS AND SECURITY: The University will provide Contractor with keys required for access to service areas. NO BUILDING KEYS MAY BE COPIED. Outside entrance door keys shall be the only keys to be issued to the Contractor’s employees and permitted to leave the building. If keys are lost, Contractor shall be responsible for the total cost of re-keying and replacement of all building locks and keys.

Contractor’s employees shall not admit anyone to areas controlled by a key in their possession. 3. LAUNDRY SERVICE REQUIREMENTS: •The enclosed Cost Proposal List indicates approximate monthly usage for each item. The bidders are advised that laundry activity will vary greatly from building to building between the academic year and the summer months. The delivery schedule may change during the summer with some Residence Halls having two to three pickups and deliveries per week and others having none. The University shall cooperate with and advise the contractor regarding schedule routing and stops to minimize fuel consumption and service cost. Laundering is to include washing, drying, ironing, and starching as normally required in quality laundry service. •All items shall be washed, extracted, tumbled and ironed, as required, with only non-allergic soaps, detergents, bleaches or other chemicals to render the finished products clean. •All laundry is to be processed to produce first quality work with minimum of wear and tear on the fabric. Laundry is to be handled carefully and expeditiously to avoid and remove stain and mildew (mildicide is to be used to control mildew).

Finished work on all white materials to be uniform in appearance and sharp white in color. As our sheets and cases receive heavy use, they are to be laundered with a washing formula designed for those soil conditions. To prevent cement stains, care shall be taken to insure damp linen do not come in contact with concrete. •Flat work must be folded neatly and uniformly and packaged by type, e. g. , sheets together, pillow cases together, in a polyfilm or paper wrapper, 10 sheets per package and 20 pillow cases per package. Stained linens and those requiring repair must be packaged separate from good linens. Press work must be neatly done to avoid wrinkling and must be folded correctly and uniformly. •Blanket washing and drying to be handled with extreme caution to avoid shrinkage. Wash blankets clean with a good low-titer soap. Washing and rinsing temperature must not exceed 100 degrees F. Sour in the last rinse. Air drying of blankets on racks is preferred. If tumbler is used for drying, avoid excessive heat and avoid tumbler wrinkles. •Rag and towels must be pressed and folded. •Items failing to meet University washing standards will be returned for rewash at no cost to the University.

The University will label rewash as such. Salvage wash is a University responsibility (body stains, etc. ) and will be laundered at the regular rate. The University will label such items as salvage wash. •Salvage wash and rewash returned to the University Residence Halls shall be proportionately distributed among the Residence Halls to ensure that no one hall receives more than its share of salvage or rewash linen. •There may be occasions when the University may request the contractor to make repair of laundry items.

Term and prices to be determined by mutual agreement of the University and contractor. •The University has pick-up and delivery points at approximately 160 locations. Included in these locations are 16 Residence Halls which represent the largest volume of items to be laundered. Most of the sheets and pillow cases are used by Residence Halls. Other locations may represent very small pick-ups such as a few pounds of rags, 1 or more lab coats or any of the miscellaneous items to be laundered. See Attachment B for buildings and addresses of pick up and delivery points.

Attachment B may not be totally inclusive and there may be multiple pick up and delivery points in each building. •The schedule for departments, except University Housing, is pick up and delivery once per week, Monday through Friday, 8:00 a. m. – 3:00 p. m. Laundry for pick up will be packed in laundry bags, clearly labeled. Laundry bags, hampers and carts must be furnished by the Contractor as required and must be rust free, clean, and in good condition for use. If the individual department has its own equipment, the Contractor will use the department’s equipment for transport. 4.

RESIDENCE HALLS DELIVERY REQUIREMENTS: •For the purpose of this contract, most Residence Halls schedule is twice per week during the summer months for most buildings, Monday through Friday, 8:00 a. m. – 3:00 p. m. Eagle Heights daycare schedule is weekly throughout the academic year and summer term. No entry will be allowed into secured storerooms after 3:00 p. m. , unless arrangements are made beforehand with Julie Barrette at (608) 262-8878. Soiled laundry will be packed in laundry bags or hampers supplied by the Contractor and clearly labeled with the quantity of items in the bag.

All equipment must be rust free, clean, and in good condition for use. If the individual department has its own equipment, the Contractor will use the department’s equipment for transport. Julie Barrette or her representative must be notified within 24 hours of any discrepancies in the count. Each delivery of clean items shall be accompanied by an itemized delivery ticket for University’s records, indicating item description and count, date, department being charged, item rate and total cost. The contractor shall be advised within 24 hours of any discrepancies and the invoice adjusted. Delivery of clean items shall be encased in plastic and inside a laundry bag and labeled as to the contents for each Residence Halls. Delivery to the Kronshage Units shall be in packaged bundles. Delivery at Adams Hall is on a conveyor belt through a window. Clean items delivered to Barnard, Bradley, Chadborne, Cole, Ogg, Sellery, Slichter, Sullivan, Elizabeth Waters, and Witte Halls shall be encased in plastic and placed in a clean cart on casters and not exceed 100 pounds. Laundry for Merit House and Susan Davis House shall be in carts delivered to Chadbourne Hall.

Pickup and delivery for Eagle Heights must be before 11:00 a. m. •The University, at the option of the contact person, will furnish a ticket indicating the quantity of each item and/or soiled weight contained in a pickup. If the contractor takes exception to the University stated contents they will notify the pick-up point within 24 hours of the discrepancy or the contractor shall be responsible for the amounts indicated on the pick-up slip. If the University fails to indicate the contents of a pick-up, the contractor’s calculation shall prevail. Upon return of laundered items, the contractor will furnish a ticket indicating the contents of the shipment. The University shall verify the clean linen counts upon receipt, sign, and date and record discrepancies on the delivery ticket. The University will be responsible for notifying the contractor within 24 hours of any discrepancy and the invoice adjusted or the University will be responsible for the amounts indicated. Items that are lost by the contractor will result in a charge against the contractor for lost items at the University’s replacement cost. . EMPLOYEE IDENTIFICATION: All contractors’ employees, while working on University property, must wear a clearly displayed photo identification badge (provided by the Contractor at the Contractor’s cost) showing they are employees of the contractor. Badges must be available but will not be required to be worn when protective clothing and respiratory protection is required. Appendix N http://doa. louisiana. gov/osp/contracts/lamas/linens/Phoenix/orderinfo. pdf http://www. bussvc. wisc. edu/purch/contract/wp5235.

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13 Best Couches You Can Find at Walmart

Some of these top-rated picks cost less than $200.

We've been independently researching and testing products for over 120 years. If you buy through our links, we may earn a commission. Learn more about our review process.

Best for Small Spaces

Dhp cooper loveseat.

Best Modular Sofa

Beautiful by drew barrymore modular sectional sofa with ottoman.

Best Faux Leather Sofa

Hillsdale furniture jianna faux leather sofa.

Best Tufted Couch

Ember interiors tufted futon.

Best Loveseat

Zinus josh loveseat.

Best Modern Couch

Homfa modern upholstered sofa.

Best Velvet Couch

Mr. kate tess green velvet sofa.

Best Sleeper Sofa

Novogratz brittany futon sofa.

Best Futon Sofa

Mainstays memory foam futon.

Best Sofa With Storage

Muzz sectional sofa with movable ottoman.

For shoppers with a small living room , we've included a range of versatile choices, including minimalist silhouettes and clean neutrals alongside vintage-inspired designs and trendy colors. We've found several modern sleeper sofas for those who host overnight guests. Walmart even has stylish sectionals that can be customized to accommodate your space.

Ahead, shop the best couches at Walmart for every type of home, including velvet, linen, polyester and faux leather options — ranging from affordable couches that average between $200 and $500 and a sprinkle of splurge-worthy finds.

Available in blue linen, gray linen and green velvet, this stylish loveseat elevates any modern space. For around $200 (less if you're able to snag it on sale), this loveseat is easy to assemble and comfortable. Impressed reviewers rave that the colors are beautiful, the sofa offers "exceptional value for the money" and it's the "perfect size for a small apartment." Design your entire living space when you pair it with the Cooper Three-Seater Sofa .

A spacious sectional sofa for less than $1,000 is almost unheard of, but our editors spotted this sleek option from Drew Barrymore's furniture brand. This budget-friendly pick has a left wedge, a right wedge, an armless chair and an ottoman that you can arrange in your space as needed. "Since I've never purchased furniture from Walmart, I was nervous about ordering this couch, but boy did it prove me wrong," one Walmart shopper said. "It's very spacious — it could probably fit four or five people and I like that I can move it around."

Exuding a farmhouse meets modern aesthetic, this faux leather sofa is well-loved for its square arms, sturdy construction and being a great size for most rooms. The faux leather is scuff-resistant and can be wiped clean, making it easy to maintain even in busy households. Happy reviewers noted that the quality is great and it's easy to assemble. One wrote: "Usually, you get what you pay for, but not in this case. This sofa is heavy, sturdy and a lot bigger than I thought it would be." Available in saddle brown, gray and black.

If you're looking for a vintage-inspired design in a specific hue, consider this pin tufted futon. With thick cushioning, sleek arms, tapered wood legs and a button-tufted design, it comes in 12 styles — including neutral and vibrant velvet upholstery, plus a classic faux leather. The split-back design can be flattened to double as a sofa bed, making it a great choice for movie night or hosting overnight guests. Reviewers rave over the quality and ease of assembly.

In 2022, the Zinus Josh Sofa earned the ranking of best cheap sofa with easy assembly by the Good Housekeeping Institute's textile experts. Everything arrives in one box and the brand claims assembly takes less than 20 minutes — yeah, really! The two-seater sofa features layers of foam and fiber cushioning, a versatile silhouette with rounded arms and a neutral beige fabric — just note, that's the only color available.

With square armrests, solid wood legs and two rolled pillows, this warm honey-brown sofa embraces a sleek silhouette. Big enough to comfortably seat three people, the sofa has a foam fill and supports up to 800 pounds. Reviewers agree the modern sofa is easy to assemble, one claiming it took a total of seven minutes to set up. Another referred to it as "the perfect starter couch," adding that "it looks better in person" and "the fabric is softer than it looks online." Just note, this sofa only comes in two colors right now.

Voted the best cheap velvet couch by our textile experts, the Mr. Kate mid-century modern sofa is available in both vibrant and neutral styles to match your current living space. Depending on your personal style, you can choose from blue, green, light gray and white fabric. Most reviewers agree the upholstery is soft, the pocket-coil seating is comfortable and it's easy to assemble.

Rated the best futon sleeper by the Good Housekeeping Institute Textiles Lab, the Brittany Futon is defined by its curved armrests, slanted legs and ribbed tufted cushioned back. The stylish upholstery (including some faux leather options) is available in a ton of colors, from bright hues like orange, green mustard, navy and pink to neutrals like white, light gray and black. Reviewers love that it's super easy to assemble yourself, with a few noting it took about 40 minutes.

With a split backrest and tapered legs, this modern futon is a great choice for small living rooms, playrooms or kids' bedrooms. You can adjust the armrests into four positions and quickly lay it flat to accommodate overnight guests. It has a sturdy wood frame, metal legs and polyurethane foam. Overall, reviewers are pleasantly surprised by the quality — considering this versatile pick is less than $200. It's currently available in camel, blue and gray faux suede upholstery or black faux leather.

Here's a great pick if you have a smaller space but love the look of a sectional. This light gray linen sofa has a removable ottoman with storage, so you can use it as a left or right L-shaped sofa or as floating ottoman. The frame is made from eucalyptus wood, the backrest is filled with comfortable cotton and the brand claims it's easy to assemble. While most reviewers like the look and feel of the sofa, they definitely remind us that it's on the smaller side (it's 76 inches long).

Jennifer Taylor Home Jack Tufted Tuxedo Sofa

Although it's more expensive than our other picks, this tufted double-cushion sofa has a 4.9-star rating that proves it's worth the splurge. It's hand built with kiln-dried solid birch, quality woven fabric and hand-tufted buttons. Reviewers write that the colors are rich, the structure is well-made and the cushions are comfortable. One writes, it has an "absolutely gorgeous color and shape in person" and it's the "perfect balance of plush and firm." It's also available in a ton of trendy colors, including orange (pictured here), hunter green, ash rose, navy blue, satin teal and burgundy.

Novogratz Bailey Pillowback Sofa

With a pillowback design that exudes style, this affordable sofa prioritizes comfort and relaxation while still looking sleek. The tapered wood legs and velvety fabric add mid-century modern elegance. Reviewers agree it's easy to assemble; one even said: "I added this as a second guest sofa in my living room and so far, everyone is impressed. It is incredibly easy to set up. It took maybe 15 minutes to complete with 2 people."

AMERLIFE Deep-Seat Sofa

Bouclé upholstery is one of the most popular (and enduring) furniture trends we've seen in recent years, but you don't have to fork over thousands of dollars to get the look. This faux shearling-wrapped sofa features deep seats and a classic silhouette for added comfort and timeless style in your home. The brand says it's made with a hardwood frame for stability, while 8-inch thick cushions add supportive softness.

Alyssa Gautieri (she/her) is the associate lifestyle editor for Good Housekeeping , where she covers all things home and interior design. Prior to joining GH in 2022, she wrote for publications including ELLE Decor , Chairish , BobVila.com , Unique Homes Magazine and LODGING Magazine , in addition to crafting product copy for home brands like BrylaneHome and VIGO Industries.

Samantha Jones is a commerce editor at Hearst Magazines, covering lifestyle, fitness, beauty and more. She has written for Good Housekeeping , Real Simple , Better Homes & Gardens and beyond, and she loves staying up to date on the latest viral products worth shopping. When she’s not at her desk, Sam can be found on a run in Central Park or trying out new brunch spots with friends.

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