Assignment - Unit 14
Qualification: pearson btec level 3 national extended certificate in business, unit 14: investigating customer service, a: explore how effective customer service contributes to business success, b: investigate the methods used to improve customer service in business.
You have secured a trainee manager apprenticeship at your local supermarket. Your supervisor has told you that they want to focus your time, initially, on the customer service that the supermarket provides so that by the end of your placement you have demonstrated that you can provide customer service to the level that they expect.
You are to create a report that:
- Examines the customer service approaches/process in at least two contrasting businesses showing how these can help the business meet its customer expectation levels.
- Examine ways that customer service in a selected business can meet the expectations and satisfaction of customers and adhere to relevant current legislation and regulations
- Analyses, with examples, how these legislation and regulation impact on customer service
- Provides research on, and an analysis of, the methods selected businesses can use to improve customer service
- Evaluate the importance for the selected business of providing excellent customer service and adhering to relevant current legislation and regulations.
- Finishes with an evaluation of the benefits of improving customer service performance from the perspective of the business, the customer and the employee
COMMENTS
Unit 14 assignment 1. ... P2 Examine ways that customer service in a selected business can meet the expectations and satisfaction of customers and adhere to relevant current legislation and regulations. With internal and external customers, they will have different wants and expectations from the company. Internal consumers will require and ...
Assignment - Unit 14. Assignment 1 - P1 P2 M1 D1. Assignment 2 - P3 M2 D2. 14 - Investigating Customer Service. ... P2 - Examine ways that customer service in a selected business can meet the expectations and satisfaction of customers and adhere to relevant current legislation and regulations. M1 - Analyse how legislation and regulation impacts ...
View unit 14 assignment 1.docx from BUSINESS A 332 at University of Bristol. Customer Service UNIT 14 Enrika Sceponaviciute |BTEC Business Level 3 | 14/04/2021 Tutor: Mr. Kenneth Beckford Content ... Title: PAGE: P1 2-4 P2 5-8 P3 9-10 M2 9-10 M1 11-12 D1 13-14 D2 15-16 PAGE 1. businesses P1: Describe the deferent approaches to customer service ...
n contrasting businesses, P2 - Examine ways that the customer service in a selected business can meet the expectations and satisfaction of customers and adhere to relevant current legislation and regulations, .P3 - Research methods a business can use to make improvements to the customer service provision, M1 - Analyse how legislation and regulation impacts on customer service provision in ...
1. Unit 14: Investigating Customer Service. Delivery guidance. Approaching the unit. This is a practical unit that allows your learners the opportunity to investigate the role that customer service plays in the success of a business.
Assignment 1 - P1 P2 M1 D1. Assignment 2 - P3 M2 D2. 14 - Investigating Customer Service ... Assignment - Unit 14. Qualification: Pearson BTEC Level 3 National Extended Certificate in Business . Unit 14: Investigating Customer Service. A: Explore how effective customer service contributes to business success. B: Investigate the methods used to ...
BTEC Business UNIT 14 HELP. A. givemeyourinfo. 1. Assignment 1 and 2. P1: Describe the different approaches to customer service delivery in contrasting businesses. P2: Examine ways that customer service in a selected business can meet the expectations and satisfaction of customers and adhere to relevant current legislation and regulations. etc.
View Essay - Unit 14 assignment 1.docx from BUSINESS 19 at Bournemouth & Poole College. Introduction Customer service is a key aspect of business; it can contribute largely to the success or ... P2: Examine ways that customer service in a selected business can meet the expectations and satisfaction of customers and adhere to relevant current ...
unit 14 assignment 1.docx. Solutions Available. University of Bristol. BUSINESS A 332. Chap 11 Employee Relations.rtf. Solutions Available. Cold Lake Off-Campus School. ... 14/A. P2 - Examine ways that the customer service in a selected business can meet the expectatons and satsfacton of customers and adhere to relevant current legislatons and ...
Distinction star model answer - Unit 14 - Assignment 1 (Investigating Customer Service) Learning aim(s) (For NQF only) A: Explore how effective customer service contributes to business success B: Investigate the methods used to improve customer service in business Assignment title Why is it impo...
Unit 14 Assignment 1 P1, P2, P3, P4. Criteria - To achieve the criteria you must show that you are able to: 2A.P1 Describe the purpose and features of the online activity of two contrasting businesses 2A.P2 Explain how two contrasting businesses have amended their online business activities in line with changes in the online business ...
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