housekeeping supervisor resume format in word free download

• Resume Builder
• Resume Templates
• Resume Formats
• Resume Examples
• Cover Letter Builder
• Cover Letter Templates
• Cover Letter Formats
• Cover Letter Examples
• Career Advice
• Interview Questions
• Resume Skills
• Resume Objectives
• Job Description
• Job Responsibilities
• FAQ’s

Housekeeping Supervisor Resume Examples

Are you a Housekeeping Supervisor looking for a job? A resume is an important tool for job seekers, as it is the first point of contact between you and the potential employer. A well-crafted resume can be the difference between getting an interview or being overlooked, so it’s important to put the time and effort into creating a great one. This guide will provide step-by-step instructions on how to write an effective Housekeeping Supervisor resume, including examples of what a good resume looks like. By following our tips, you can be sure that your resume will be polished and will stand out from the crowd.

If you didn’t find what you were looking for, be sure to check out our complete library of resume examples .

Start building your dream career today! 

Create your professional resume in just 5 minutes with our easy-to-use resume builder!

Housekeeping Supervisor

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

I am a housekeeping supervisor with 6 years of experience in the hospitality industry. I have excellent knowledge of housekeeping techniques and hygiene practices and a successful track record of managing housekeeping operations and providing quality service to guests. I have a strong eye for detail and an exceptional ability to motivate and inspire my team to deliver superior performance and excellent customer service. I possess excellent problem- solving and organizational skills as well as a service- oriented attitude.

Core Skills :

• Excellent customer service and communication skills
• Strong organizational and problem- solving abilities
• Knowledge of housekeeping techniques and hygiene practices
• Proven ability to motivate and inspire team members
• Ability to manage multiple tasks and prioritize workload
• High level of attention to detail
• Proficient in Microsoft Office and related software

Professional Experience : Housekeeping Supervisor, ABC Hotel, New York, NY June 2015- Present

• Manage day- to- day housekeeping operations of the hotel, ensuring standards of cleanliness and sanitation are met
• Train and supervise housekeeping staff, providing guidance to create a positive environment for guests
• Ensure quality service and respond to guest complaints promptly
• Maintain records of guest feedback, housekeeping equipment and supplies
• Implement cost- saving initiatives to reduce expenses

Housekeeping Attendant, XYZ Hotel, New York, NY January 2013 – May 2015

• Performed housekeeping duties such as dusting, vacuuming, cleaning bathrooms, changing linens, and stocking supplies
• Checked rooms for any damages and reported any issues to management
• Provided assistance to guests with special requests or needs
• Assisted in laundry operations and managed inventory of housekeeping supplies

Education : High School Diploma, ABC High School, New York, NY

Create My Resume

Build a professional resume in just minutes for free.

Housekeeping Supervisor Resume with No Experience

• Highly motivated individual with excellent communication and leadership skills
• Experienced in managing and leading teams with the ability to multitask and stay organized
• Experienced in maintaining a clean and professional environment
• Passionate and energetic individual eager to learn and grow
• Excellent communication, organizational and problem- solving skills
• Ability to lead and manage a team efficiently
• Knowledge of cleaning and sanitation processes
• Strong customer service and interpersonal skills
• Proficient in Microsoft Office Suite
• Excellent time management and multitasking skills

Responsibilities

• Lead and supervise housekeeping staff in the completion of all duties
• Discuss assignments and check work for accuracy and thoroughness
• Develop and implement housekeeping procedures and standards
• Train new staff in the use of cleaning products, supplies and equipment
• Ensure compliance with safety, health and hygiene protocols
• Maintain all housekeeping equipment in good condition
• Monitor, replenish and order cleaning supplies as needed
• Inspect assigned areas to ensure cleanliness and compliance with standards
• Handle customer complaints and inquiries in a polite and timely manner

Experience 0 Years

Level Junior

Education Bachelor’s

Housekeeping Supervisor Resume with 2 Years of Experience

A dedicated and hardworking Housekeeping Supervisor with over two years of experience in the hospitality industry. Skilled in training and supervising a team of housekeeping staff, responding to guest inquiries and complaints, and ensuring a clean and friendly environment for guests. Thorough knowledge of safety and cleanliness standards and procedures. A genuine passion for ensuring a superior guest experience.

• Supervisor and Team Management
• Inventory Management
• Guest Service
• Housekeeping Services
• Cleaning and Maintenance
• Hotel Security
• Attention to Detail
• Safety Protocols

Responsibilities :

• Supervised a team of 15+ housekeeping employees, while providing support and guidance
• Monitored team performance, ensuring staff followed safety and cleanliness protocols
• Organized and inventoried supplies and equipment, ensuring compliance with hotel regulations
• Developed and implemented training plans for new and existing staff, providing feedback and guidance
• Ensured hotel rooms were maintained to a high standard by inspecting rooms on a daily basis
• Provided excellent guest service, responding to guest inquiries and complaints in a timely manner
• Performed additional duties as required, including laundry services, concierge duties, and general maintenance tasks

Experience 2+ Years

Housekeeping Supervisor Resume with 5 Years of Experience

Highly experienced Housekeeping Supervisor with five years of experience in the hospitality industry and a proven ability to lead and manage a team of housekeepers. Possesses strong organizational and communication skills, along with a keen eye for detail. Experienced in scheduling, training and directing housekeeping staff, maintaining inventories and ordering supplies, and ensuring adherence to health and safety guidelines. A motivated and reliable leader with a commitment to customer satisfaction and a dedication to providing the highest level of service.

• Organizational
• Communication
• Customer Service
• Safety Standards
• Lead, supervise, and coordinate daily housekeeping operations
• Develop and implement schedules and standards for housekeeping staff
• Train and direct housekeeping staff in daily operations, safety, and hygiene procedures
• Monitor and inspect the cleanliness of all hotel and public areas
• Ensure all hotel and public areas are maintained to the highest standards of cleanliness, sanitation, and safety
• Maintain inventories of cleaning supplies and equipment and order as necessary
• Ensure that all housekeeping staff adhere to safety and security regulations
• Provide excellent customer service to guests and respond to any complaints or concerns promptly and professionally

Experience 5+ Years

Level Senior

Housekeeping Supervisor Resume with 7 Years of Experience

A dedicated and detail- oriented Housekeeping Supervisor with seven years of experience in overseeing housekeeping staff, ensuring the highest level of cleanliness, maintaining inventory, and training new employees. Possess strong communication, organizational, and problem- solving skills. Demonstrated ability to ensure a positive customer experience through a friendly and welcoming environment.

• Organization
• Team Management
• Problem Solving
• Time Management
• Inventory Control
• Supervising housekeeping staff to ensure a clean and safe environment
• Maintaining inventory levels and ordering new supplies as needed
• Training new employees in proper cleaning techniques and safety regulations
• Ensuring all guest rooms and public areas are cleaned to the highest standard
• Responding to customer inquiries in a friendly and professional manner
• Investigating complaints and resolving any issues promptly
• Developing and enforcing safety standards and procedures
• Assigning duties to housekeeping staff and monitoring their progress

Experience 7+ Years

Housekeeping Supervisor Resume with 10 Years of Experience

Dynamic and results- oriented Housekeeping Supervisor with 10+ years of experience in managing and leading housekeeping teams to ensure customer satisfaction. Proven track record of successfully developing operational strategies to ensure effective and efficient services for guests. Adept in training and developing housekeeping staff and establishing high service standards.

• Organizational and Supervisory Skills
• Cleaning and Sanitizing Expertise
• Customer Service and Public Relations
• Problem Solving and Decision Making
• Team Leadership and Training
• Provide day- to- day supervision of housekeeping staff and operations
• Oversee the delivery of services, supplies, and equipment to guest rooms
• Ensure cleanliness and maintenance of guest rooms and public areas
• Enforce safety and security regulations among staff
• Develop and implement operational plans and housekeeping goals
• Inspect guest rooms and public areas to identify deficiencies
• Maintain accurate records of budgeting, inventories, and supplies
• Train housekeeping staff on proper use of cleaning materials and equipment

Experience 10+ Years

Level Senior Manager

Education Master’s

Housekeeping Supervisor Resume with 15 Years of Experience

Highly experienced Housekeeping Supervisor with 15 years of experience leading small and large housekeeping teams to deliver high quality cleaning services. Experienced in managing assigned areas and staff, ensuring standards are maintained to the highest level, developing and enforcing housekeeping policies, and handling customer inquiries and feedback. Skilled in ordering, inventory management, and training. Possesses excellent communication and organizational skills, which have been used to coordinate and supervise staff, ensuring the highest standards of cleanliness and hygiene are delivered on time.

• Supervisory Experience
• Excellent Communication
• Conflict Resolution
• Training & Mentoring
• Administrative & Organizational Skills
• Budgeting & Cost Control
• Quality Standards
• Supervise housekeeping staff and assign duties, run staff meetings and track productivity
• Inspect assigned areas to ensure they are maintained according to set standards
• Develop and enforce housekeeping policies and procedures
• Manage and respond to customer inquiries and feedback
• Order, maintain and track inventory of cleaning supplies
• Train, mentor and evaluate staff performance
• Monitor budgeting and cost control
• Liaise with other departments to ensure a collaborative approach to cleaning services

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a Housekeeping Supervisor resume?

Housekeeping Supervisor is a demanding job and having a strong resume is an invaluable asset to the successful job seeker. Here are some essential elements of a Housekeeping Supervisor resume:

• Contact information: Include your name, address, email address and phone numbers.
• Professional summary: Include a brief but impactful summary that quickly outlines your experience, skills and qualifications as a Housekeeping Supervisor.
• Experience: List relevant experience, including job titles, dates of employment, and a one or two line summary of the duties you performed.
• Education: Include any relevant education or certifications you have received.
• Skills: Include any relevant skills you possess, such as cleaning techniques, quality control, employee training, and management experience.
• Awards & Accomplishments: Include any awards, certifications or accolades you have earned in your career.
• Personal qualities: Highlight any personal qualities that you possess that would make you a great Housekeeping Supervisor, such as organization, attention to detail, and leadership capabilities.

By taking the time to include all of these elements in your resume, you will give yourself a great chance at success in your job search.

What is a good summary for a Housekeeping Supervisor resume?

A housekeeping supervisor resume should include a summary that is succinct and well written, highlighting the candidate’s experience and qualifications. The summary should include the individual’s years of experience in the housekeeping industry, any relevant certifications and certifications, and any special skills that the individual may have. It should also mention the individual’s ability to lead a team, handle customer inquiries, and manage projects. Additionally, the summary should emphasize the individual’s commitment to providing a clean and comfortable environment for guests, as well as their commitment to safety and compliance standards. A good summary will also show that the individual is organized and able to prioritize tasks and meet deadlines. By providing a well written summary, a housekeeping supervisor can give prospective employers a glimpse into their qualifications and experience.

What is a good objective for a Housekeeping Supervisor resume?

A Housekeeping Supervisor position requires a mix of managerial and customer service skills. As such, the ideal objective for a Housekeeping Supervisor resume should demonstrate your ability to adequately manage staff and ensure customer satisfaction.

Below are some objectives that you can use in your Housekeeping Supervisor resume:

• Exemplary leader with the ability to prioritize tasks, delegate responsibilities and manage staff effectively
• Committed to creating a positive customer experience through attention to detail, excellent customer service and respectful communication
• Skilled in performing all necessary housekeeping duties including dusting, vacuuming, sanitizing, cleaning windows and organizing the laundry
• Proven record of implementing safety and hygiene standards to ensure guest satisfaction and safety
• Proficient in using cleaning supplies, equipment and chemicals in accordance to safety regulations
• Ability to work efficiently with minimal supervision and proven success in meeting deadlines

How do you list Housekeeping Supervisor skills on a resume?

Housekeeping Supervisors are responsible for overseeing the daily operations of the housekeeping staff and ensuring that the highest standards of cleanliness and service are met. An effective Housekeeping Supervisor resume should highlight the candidate’s experience and skills in the areas of customer service, problem solving, organizational abilities and team management.

When crafting a resume for a Housekeeping Supervisor position, here are some skills to highlight:

• Expert knowledge of cleaning procedures and techniques
• Knowledge of safety and security guidelines
• Excellent communication and interpersonal skills
• Ability to stay organized and prioritize tasks
• Strong problem solving and decision-making abilities
• Ability to lead and manage a team of housekeeping staff
• Ability to maintain records and reports
• Ability to develop and implement training programs
• Ability to ensure compliance with local health and safety regulations
• Excellent customer service skills
• Knowledge of budgeting and financial management.

What skills should I put on my resume for Housekeeping Supervisor?

Housekeeping supervisors are often the go-to person in the housekeeping department, overseeing the day-to-day operations of the department and managing both staff and resources. If you aspire to work in housekeeping management, you need to demonstrate a range of skills on your resume to be considered for the role. Here are the essential skills you should include on your resume for a housekeeping supervisor position:

• Leadership: As a housekeeping supervisor, you need to be able to lead and motivate a team of staff in order to maximize productivity and efficiency. You should demonstrate that you have strong leadership skills, such as the ability to set clear expectations and delegate tasks.
• Communication: Good communication is a key element of supervising a housekeeping team. You should be able to effectively communicate both written and verbal instructions to staff, as well as be able to listen to staff concerns and feedback.
• Problem-Solving: Housekeeping supervisors must be able to quickly and efficiently problem-solve any issues that arise within the housekeeping department. This includes the ability to prioritize tasks and make quick decisions.
• Organization: Housekeeping supervisors are responsible for managing the resources and budget of the department. As such, you must be able to stay organized and plan ahead to ensure that all tasks are completed in a timely manner.
• Time Management: As a housekeeping supervisor, you need to be able to effectively manage your time to ensure that all tasks are completed on schedule. You should be able to multitask, work under pressure, and meet deadlines without compromising quality.
• Attention to Detail: Housekeeping supervisors need to be detail-oriented and pay close attention to their work. This includes making sure that all tasks are completed properly and that all safety protocols are followed.

Key takeaways for an Housekeeping Supervisor resume

As an Housekeeping Supervisor, you have an important responsibility to maintain a clean and safe environment for guests and staff. Your resume should demonstrate your qualifications for this position, and highlight your experience in the housekeeping industry. Here are some key takeaways for creating an effective Housekeeping Supervisor resume:

• Highlight your leadership experience: You will be expected to lead a team of housekeepers, so it is important to emphasize your leadership and managerial skills on your resume. Mention any past experience you have had leading teams and delegating tasks, as well as any special training you have received.
• Show off your problem-solving skills: As a Housekeeping Supervisor, you will need to be able to think quickly and handle problems that may arise. Your resume should reflect your ability to identify issues and come up with solutions.
• Demonstrate your knowledge of safety regulations: A Housekeeping Supervisor must have a thorough understanding of safety regulations. Include any relevant training that you have received related to health and safety.
• Include relevant certifications: If you possess any certifications related to housekeeping, include them on your resume. The certifications will demonstrate your commitment to the field and your level of expertise.

By emphasizing your leadership skills, problem-solving abilities, safety knowledge, and certifications, you will be able to create a strong Housekeeping Supervisor resume that will showcase your qualifications for this important role.

Let us help you build your Resume!

Make your resume more organized and attractive with our Resume Builder

Build my resume

• Build a better resume in minutes
• Resume examples
• 2,000+ examples that work in 2024
• Resume templates
• Free templates for all levels
• Cover letters
• Cover letter generator
• It's like magic, we promise
• Cover letter examples
• Free downloads in Word & Docs

3 Housekeeping Supervisor Resume Examples Created For 2024

Housekeeping Supervisor Resume

Professional housekeeping supervisor resume, formal housekeeping supervisor resume.

• Housekeeping Supervisor Resume Writing 101

Everyone loves a business or home with a sparkling shine from a professional cleaning crew. You help in that process by organizing work and inspecting jobs to ensure all cleanliness standards are met. 

How does your resume template stand up to the cleanliness test as you’re looking to grow your career?

Health standards and business needs are always evolving, so many housekeeping professionals know it’s necessary to showcase the most up-to-date skills during the hiring process. We’ve done the research for you and put together some housekeeping supervisor resume examples that are proven to be successful for today’s cleanliness needs.

or download as PDF

Related resume examples

• Call center supervisor
• Operations supervisor
• Warehouse supervisor
• Preschool teacher

What Matters Most: Your Housekeeping Supervisor Skills & Work Experience

As the housekeeping supervisor, you’ll be expected to know all the ins and outs of the job. So how do you show that you can lead a team and ensure health standards are met?

Aim to provide a good mix of skills on your resume , specifically emphasizing key aspects of the job description . Does a hotel housekeeping supervisory role mention following appropriate CDC cleanliness standards? Then your knowledge of CDC-approved cleaning products would be excellent to list.  

To give you some more ideas, here are some top industry housekeeping supervisor skills in 2024. 

9 top housekeeping supervisor skills

• Staff Supervision
• Customer Service
• CDC Health Codes
• Hazard Prevention
• Oracle Hospitality
• Hospitality

Sample housekeeping supervisor work experience bullet points

The hospitality and cleaning industry has stricter health standards than ever before. Many health professionals and consumers are becoming aware of the importance of a clean and sanitized environment.   

With that in mind, it’s essential to nail down some awesome examples of your success from previous work experience. You can optimize by focusing on numerical benchmarks, like cleaning efficiency and health compliance scores. 

Remember that hiring managers only take about six seconds to review a resume. So keep your examples straightforward, just as you would when coaching your cleaning staff on a new sanitization protocol. 

Here are a few samples:

• Implemented a new workflow management system with Oracle Hospitality to complete hotel room cleanings 57% more efficiently. 
• Trained a 25-person cleaning staff on CDC guidelines to reduce compliance violations by 86%. 
• Greeted all customers in a friendly way and ensured all privacy standards were adhered to, increasing satisfaction scores by 59%. 
• Used an Excel spreadsheet system to keep a monthly inventory of cleaning products with 99% accuracy. 

Top 5 Tips for Your Housekeeping Supervisor Resume

• You don’t want your resume to be too long, which would detract from the primary skills in staff supervision and hazard prevention that you want to emphasize. Instead, aim to list three to four jobs related to cleaning and hospitality while keeping your examples brief.  
• You’ll want to present both how you can lead a team and apply in-depth knowledge of cleaning codes. Your examples can include both, such as how you implemented a customized scheduling system and ensured all employees stayed on track for 48% more efficient office cleanings. 
• Keep your cover letter in mind while designing your resume to give them a cohesive feel. For example, if you list customer service as a skill, your cover letter can later detail how you use appropriate hospitality standards to provide a great customer experience. 
• Housekeeping effectiveness can come with more of a qualitative measurement. However, there are still numbers that you should use to measure your impact. That includes reducing health code violations, efficiency, and accuracy, to name a few. 
• As the supervisor, you must take action to ensure a great customer experience. Therefore, using action words like “led” or “organized” is a great idea. For example, you could say you “organized property management schedules with innRoad to reduce missed appointments by 78%.”

You should use reverse chronological resume formatting . Cleanliness standards are always changing, along with hospitality needs. Therefore, your most recent experiences will be the most relevant. 

Emphasize any experiences where you led teams or performed with high amounts of technical ability. For instance, if you were the head of a five-person team on an office cleaning job that achieved high client satisfaction scores, that would be great to list. 

Housekeeping professionals with ten or more years of experience will benefit from a resume summary . Aim for two or three sentences emphasizing your most important skills, such as how you managed a 30-person cleaning crew that maintained 97% positive satisfaction scores over 11 years. 

Housekeeping Supervisor Resume Samples

Housekeeping Supervisors supervise the duties executed by the housekeeping staff at hotels and other facilities. The work description of the Housekeeping Supervisor includes – training the housekeeping staff, delegating work schedules, educating new hires , fixing time targets for housekeeping staff, taking inventory and ordering supplies, ensuring maintenance of equipment, calling repairmen for undertaking repair work, providing customer service and helping staff in performing their duties.

Housekeeping Supervisors resume strongly emphasizes on the following job skills –a thorough knowledge of housekeeping procedures, the ability to supervise, willingness to respond to emergency situations, tact in dealing with public and sufficient physical dexterity. The minimum acceptable qualifications for this role is a high school diploma with sufficient work experience in supervisory role.

• Resume Samples
• Hospitality
• Housekeeping Supervisor

Housekeeping Supervisor Resume

Summary : A seasoned Supervisor Housekeeper with more than 16 years of experience in housekeeping operation. Hardworking, energetic and multitasking with outstanding technical knowledge in all aspects of housekeeping operation. Passionate, dynamic and guest focused Housekeeping professional who pride in the self-ability to deliver the level of customer service and provide creative solutions and memorable experiences to the guests. Summary of Skills and Knowledge, Effective Decision Making Skills.

Skills : Staff Training, Bilingual - English And Spanish, Problem Resolution, Hospitality, File Management, Event Planning, Team Management, Leadership Training, Quality Management, Bookkeeping, Inventory Management, Budgeting, Customer Service

Description :

• Supervise employees in the daily process of cleaning vacant and stayover guest rooms.
• Ensure all common areas are clean and represent the standards of the hotel.
• Train new employees on the duties and responsibilities of the department.
• Evaluate team member performance and adjust training based on the needs of the hotel.
• Quickly resolve guest complaints and concerns, ensuring their stay is enjoyable and they are our priority - securing return stays when guests are in the area.
• Inspect all vacant ready and cleaned rooms daily to ensure corporate standards are met or exceeded at all times, offering the best possible presentation to our guests.
• Work closely with the front desk, department executives, maintenance, and general manager to address issues and concerns.
• Maintain positive control of all hotel supplies/equipment, minimizing theft and misuse.
• Responsible for inventory control items in guest rooms. Replace/repair as needed.

Summary : Dependable and highly-motivated bilingual Housekeeping Supervisor professional with 16+ years of experience in the fields of hospitality, management, and education. Possesses extensive international experience and stellar academic credentials.

• Assign workers their duties and inspect the assigned area, investigate complaints regarding housekeeping services and equipment.
• Obtain prospective checkouts and stayovers to prepare work assignments.
• Examine building to determine the need for repairs and cleaning issues.
• Working effectively with the maintenance department on guest room maintenance needs.
• Quickly resolve guest complaints and concerns, ensuring their stay is enjoyable and they are our priority - securing returns stays when guests are in the area.
• Conduct monthly inventory count on all linen to reduce waste and theft.
• Submit daily comprehensive computer reports on room status, discrepancies, resolved issues, and repairs as required.
• Train, supervise and monitor the quality of work of other housekeepers.
• Supervises daily shift operations ensures compliance with all housekeeping policies, standards, procedures.

Summary : A True Professional with over 28 years of experience specializing in supervision and management for international companies. Can implement effective strategies at the local and global levels. A confident and approachable individual who has the commitment, enthusiasm and energy needed succeed in a role as a Housekeeping Supervisor. Have experience of looking after a hotel that has over 350 bedrooms, including 12 suites and has a fully equipped Gym with pool.

Skills : Opera Program, Fidelio Program, PBX Switch Broad, Microsoft Word, Excel, Publisher, XP Professional, Internet Explorer, Outlook Express, Adobe Photoshop

• Observes service behaviors of employees provides feedback to individuals: continuously strives to improve service performances.
• Obtains the list of rooms to be cleaned immediately the list of prospective checkout or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies selects and purchases new furnishings.
• Inventory, order, and stock the laundry room with all needed equipment supplies per guidelines provided.
• Communicates areas in need of attention to staff follow up to ensure understanding.
• Handles guest problem and complaints seeking assistance manager as necessary.
• Inspected rooms, complete daily assignment sheets, supervision of 6 staff members, assisted with the ordering of supplies, interactive with military personnel at the assigned location.
• Help the team whenever workload was heavy.
• Completed schedule and training for personnel. Completed other duties as assigned.

Objective : To be part for of the Housekeeping Department having more than 2 years of experience, where I can contribute to its success in an attentive, friendly, efficient and courteous manner, and provide all guests with quality service, while efficiently managing expenses and maximizing service levels.

• Ensuring that all guest rooms, public areas, and the back of the house work areas meet the established standards by assigning work and conducting inspections.
• Delegate assignments and supervise am and PM room attendants and housemen and monitor daily turndown schedule to ensure enough coverage.
• Assisting in maintaining and controlling all housekeeping equipment.
• Conducting a daily inventory of the radios and devices; assisting in monthly housekeeping inventories.
• Maintain and monitor lost and found procedures and policies according to the standards.
• Respond and follow through on guest requests, concerns, and problems to ensure the guests' satisfaction.
• Coordinate with the outside laundry company to ensure that room linens, terry, guest clothing, and staff uniforms are processed and returned in a timely manner.
• Use computer system for reporting and verifying room status; compare PM know cross housekeeping report with the PM's visual one room status report and resolve any discrepancies.
• Monitor work orders submitted to engineering and follow up to ensure timely completion.

Objective : A highly motivated individual with overall experience of 3 years, working in the military in supervisory roles within the hospitality industry and AF Inns front desk representative and Housekeeping Manager. I believe that I have much to contribute to your organization with my expertise and qualifications. Authorized to work in the US for any employer.

Skills : Customer Service, Receptionist, Retail Sales, Sales, Problem Resolution, Hospitality, File Management, Event Planning, Team Management, Leadership Training, Quality Management, Bookkeeping, Inventory Management, Budgeting, Customer Service

• Managing 5 to 20 housekeepers/houseman in cleaning 900 out of 1240 units in the resort.
• Inspect units and housekeepers to ensure standards are meeting the requirements.
• Answering phones in housekeeping dispatch, direction runners/housekeepers to make runs for the guest.
• Perform owner, VIP inspections and arrivals for the current day and future.
• Touch up units when necessary, and report any maintenances issues of units.
• Enforces standards, policies, safety when the area manager is not around.
• Supervisor 3 public area staff to ensure the public areas are in standards.
• Oversee the work of custodial staff, ensuring that buildings remain clean and that all maintenance concerns are taken care of in a timely manner.
• Also, check track inventory and sure the machines are working efficiently and that parts are repaired or replace as necessary.

Summary : Dependable, hard-working dedicated to delivering the highest quality service possible, with more than 16 years experience and seeking a position in the hospitality and customer care industry. To obtain a housekeeping/ management position in an organization that will utilize my experience in providing cleaning and sanitization service in compliance with the health administration.

Skills : Housekeeping Supervisor, Hospital, Janitorial, Quality Management

• Responsible for traveling to clients homes providing housekeeping services. Clean houses with a variety of chemicals, disinfectants, and machines.
• Vacuum hardwood floors and carpet, Sweep up debris, clean toilets with toilet brush and chemicals.
• Wash soiled clothes and linens, place fresh linens on the bed. Wash, fold, and stock towels. Scrub stains, mold, and mildew from surfaces.
• Empty wastebaskets and take out the trash. Wash dishes and put dishes away in cupboards. Throw out expired food in the fridge.
• Clean up after pets. Clean upholstered furniture and drapes.
• Dust tables, wood surfaces, and shelves, clean and dust window treatments. Polish silver, wipe down appliances. Restock house with cleaning supplies.
• Replace burned out light bulbs. Wash baseboards, walls, and ceilings.
• Sweep driveways and walkways. Disinfect equipment and supplies.
• Turn mattresses, plump pillows, and change cushions. Refresh flower vases.

Summary : Responsible Housekeeping Supervisor proficient in office cleaning and home healthcare. Passionate and motivated, with a drive for excellence. I have 16 years in housekeeping and home healthcare positions.

Skills : Time Management, Housekeeping Supervisor, Problem Resolution, Hospitality, File Management, Event Planning, Team Management, Leadership Training

• Inspect work performed to ensure that it meets specifications and established standards.
• Confer with staff to resolve performance and personnel problems, and to discuss company policies.
• Inventory stock to ensure that supplies and equipment are available in adequate amounts.
• Prepare reports on activity, personnel, and information such as occupancy, hours worked, facility usage, work performed, and departmental expenses.
• Assisted office personnel with work orders and staff assignments.
• Transported staff to worksite locations. Order supplies for various locations, direct contact with customers and the market for new customers.
• Completed training for new housekeepers and updated training on current housekeepers.
• Input clean rooms into the computer, communicate effectively with internal departments such as guest services and maintenance.
• Reporting late checkouts and guest requests as well as any work orders. Updating clean rooms in the database.

Summary : Extensive background in customer-oriented service operations and housekeeping, including management, has more than 18 years of experience. Excellent communication skills; maintain positive relations with staff and customers in high-volume, fast-paced operations. Proven ability to handle currency and financial transactions accurately; resolve discrepancies promptly. Familiar with Microsoft Word, Microsoft Excel, e-mail, and the specialized systems Guest View, FOSSEE, OPERA, NiteVision and OnQ.

Skills : Housekeeping Supervisor, Janitorial, Staff Training, Problem Resolution, Hospitality, File Management, Event Planning, Team Management, Leadership Training, Quality Management, Bookkeeping, Inventory Management, Budgeting, Customer Service

• Supervises, coordinates, and performs housekeeping activities during a given shift to maximize quality cleaning services while ensuring all rules and procedures are being followed.
• Inspects and evaluates the physical condition of facilities to determine the type of work needed.
• Establish and implement operational standards and procedures for the department.
• Investigate complaints about service and equipment and take corrective action.
• Supervision of the housekeeping quality service supervises cleaning and standard rooms.
• Assist in the administration of housekeeping services in safe and efficient compliance with policies and procedures.
• Inspect rooms after room attendants have cleaned. Provide on the spot feedback to meet company standard.
• Transport housekeepers to and from assigned work areas by way of golf cart.
• Inspect vacated rooms, corridors, service rooms or halls, stairs, public lavatories, lobbies, lounges and vending.

Headline : Bilingual Customer Service-oriented, with more than 6 years of experience as a Housekeeping Supervisor. Skilled at communicating with people from all backgrounds while providing exceptional customer service. A natural leader with a passion for team building and promoting positive company morale. Exceptional problem solving and conflict resolution skills with a superb work ethic and desire to succeed. Listens actively to questions and resolves issues and disputes tactfully and effectively.

Skills : Customer Service, Receptionist, Retail Sales, CPR, CPR Certification, Problem Resolution, Hospitality, File Management, Event Planning, Team Management, Leadership Training, Quality Management, Bookkeeping

• Supervise, instruct, plan, and assign work to building cleaning staff.
• Areas for cleanliness/order; receive any complaints and report to appropriate individuals for necessary action or adjustment.
• Maintain inventory of linen/supplies and lost and found control point.
• Collaborate with labor relations, EEO, and the human resource department to ensure policies and procedures are being met.
• Ensure that the expectations of frontline supervisors manage daily duties.
• Submit all documentation; pertaining to the daily operations of the various environmental maintenance programs.
• Greet and speak to everyone within a 5-foot reach. Pull trash, high dust, disinfect. Patient care with patients.
• Provide the team with proper cleaning supplies, and make sure they are in the area they are assigned.
• Answer the phone and complete a communication log daily.

Objective : Organized successful Housekeeping professional; alongside 2 years of management experience, seeking a position that can manage multiple priorities, grant strong work ethics, include the support of guidelines and procedures that will add value to growth and innovation within an organization.

Skills : Housekeeping Supervisor, Janitorial, Hospital

• Assigned to the environmental service section; with direct oversight of over 20 employees.
• Direct daily operations of the planning, organizing, and evaluation of hospital sanitation, environmental functions and control measures within the designated department.
• Training new staff on our cleaning procedures, paying attention to details, making sure all rooms and public areas for the guest are clean and tidy.
• Makeout daily lists with another supervisor for what rooms/houses staff will do daily.
• Recheck houses, suites, and rooms after cleaned to make sure pass standards before the inspector does a final check.
• Supervise and inspect our housekeepers to ensure that each assigned guest rooms are cleaned, all amenities are replenished for the next guests.
• Open and closing duties and daily housekeeping boards assigned.
• Supervise work activities of cleaning personnel to ensure clean, orderly, and attractive rooms assign duties, inspect work.
• Investigate complaints regarding housekeeping service and equipment and take corrective action.

Table of Contents

Recent posts, download this pdf template., creating an account is free and takes five seconds. you'll get access to the pdf version of this resume template., choose an option., unlock the power of over 10,000 resume samples., take your job search to the next level with our extensive collection of 10,000+ resume samples. find inspiration for your own resume and gain a competitive edge in your job search., get hired faster with resume assistant., make your resume shine with our resume assistant. you'll receive a real-time score as you edit, helping you to optimize your skills, experience, and achievements for the role you want., get noticed with resume templates that beat the ats., get past the resume screeners with ease using our optimized templates. our professional designs are tailored to beat the ats and help you land your dream job..

Resume Builder

• Resume Experts
• Search Jobs
• Search for Talent
• Employer Branding
• Outplacement
• Resume Samples

Housekeeping Supervisor Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the housekeeping supervisor job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Partner with the Housekeeping Manager to recruit, develop, manage and monitor performance while making
• Assists management staff in resolving employee grievances, and performing related human resources management activities
• Supervises/Manages the Housekeeping team to include efficient staffing, team member development and training, performance management and policy enforcement
• Provides open communications, training, coach and counsel and provides performance feedback to ensure maximum efficiency
• Coach, monitor, and develop team members for improved performance
• Become proficient in the use and completion of work orders (WO) produced by Global Maintenance Management System (GMMS) or Work Orders for Windows (WOW)
• Manage all aspects of Room Attendants’ performance including the completion of annual performance reviews
• Analyzes and resolves work problems, or assists workers in solving work problems
• Provide assistance to coworkers, ensuring they understand their tasks
• Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property
• Assist Housekeeping management in managing daily activities of Housekeeping and Laundry
• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor
• Develop and maintain positive and productive working relationships with other employees and departments
• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel
• Works with Superior and Human Resource Manager to ensure the departmental performance of colleagues is productive
• Perform all tasks as directed by the Manager in pursuit of the achievement of business goals
• Actively participate in training and development programs and maximize opportunities for self-development
• Works with superior in the preparation and management of the department’s budget and is aware of financial targets
• Manage storage areas
• Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager
• Management of lost property for the hotel
• Strong organizational, project management and detail orientation skills, with the ability to multi-task in order to meet a variety of deadlines
• Ability to focus attention to details and be able to organize, prioritize and follow-up
• Able to thing clearly, quickly and make concise decisions
• Knowledge of basic housekeeping duties
• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
• Ability to use good judgement and to maintain confidentiality of information
• Excellent communication and interpersonal skills with the ability to interact with many types of personalities
• Demonstrated ability to work with maximum accuracy, efficiency and attention to detail, maintaining a keen sense of urgency at all times
• Considerable knowledge of housekeeping policies, procedures, equipment, supplies, and bookkeeping procedures
• Ability to deal professionally, courteously and tactfully with the public and coworkers

15 Housekeeping Supervisor resume templates

Read our complete resume writing guides

How to tailor your resume, how to make a resume, how to mention achievements, work experience in resume, 50+ skills to put on a resume, how and why put hobbies, top 22 fonts for your resume, 50 best resume tips, 200+ action words to use, internship resume, killer resume summary, write a resume objective, what to put on a resume, how long should a resume be, the best resume format, how to list education, cv vs. resume: the difference, include contact information, resume format pdf vs word, how to write a student resume, housekeeping supervisor resume examples & samples.

• High School Diploma or equivalent. -required
• Previous supervisory experience. -preferred
• Must be stand, walk, crouch, kneel or crawl for long periods of time. -required
• Supervise and train housekeepers and housepersons
• Report any theft, damage, or lost and found item to management
• Ensure proper furnishing and literature in units, conduct room inventory on daily basis, and document all items put in to the rooms
• Reports to work on scheduled days at assigned time and in proper uniform according to company standards
• Spanish - preferred
• Detail oriented; self motivated; good communication skills; guest service oriented - required
• Willing to work weekends, holidays, and evenings as needed - required
• Adhere to budgeted numbers by properly balancing labor and operating costs according to business volumes
• Hire and train all Housekeepers, house persons, and inspectors on established company policies and procedures
• Leads day to day Inspector work scheduling using Hilton OnQ Insider software. Coordinates all staff training. Check and approve payroll on PeopleSoft
• Control supply inventory, Lost and Found, dealing with unhappy guests/SALT comments , and lead daily pre-shift meetings
• Ensures all work is completed by 4PM and clean up to Company’s standards. Personally inspects supervisors, inspectors, house persons and housekeepers’ work, inspects and cleans units when required
• Work with HOTSOS program and ensures that all engineering issues are put in the computer in a timely manner
• Must do a walkthrough of the entire property and fill out MOS sheet when he/she is scheduled
• Other duties as assigned by the Executive Housekeeper and General Manager
• Able to lift up to 50 lbs. - required
• Able to stand for long periods of time - required

PM Housekeeping Supervisor Resume Examples & Samples

• Check and inspect assigned rooms, report discrepancies immediately
• Assist with proper training of housekeeping staff
• Complete the required number of written inspection forms on the housekeepers
• Maintains communications with other departments to ensure guest satisfaction
• Each associate is expected to carry out all reasonable requests by management that the associate is capable of performing
• Share ideas on improving processes
• High school or GED. -preferred
• Must be able to stand or walk for up to 8 hours. -required
• Supervision, training/coaching, brand standard implementation, handling guest challenges with care and concern, and ensuring guest requests are fulfilled in a timely manner
• Responsible to assist in training, disciplining, and performance management for the housekeeping department
• As needed fulfill all job responsibilties expected of Room Attendants, Housepersons, and Public Areas attendants including all general cleaning functions accross the resort
• Supervising staff on the floor with inspections of rooms, linen closets, public space, and security of linen areas
• Respond to guest requests in a timely, friendly, and efficient manner
• Responsible for making sure that the room attendants and housemen follow company policies and procedure
• Experience on Microsoft applications (Word, Excel, Outlook). -required
• Must be able to communicate effectively in English, both written and verbal. -required
• Able to lift up to 50 lbs. -required
• Proficiency in Microsoft Office required (excel, outlook, word) -required
• Must be able to communicate effectively both written and verbal in English. -required
• Must be flexible with schedule at times- required
• 6 months – 1 year of housekeeping experience. -required
• Previous supervisory experience. –preferred
• Experience training and creating training tools - preferred
• Must be flexible with schedule, including weekends and holidays- required
• Valid US Drivers License and Clean Driving Record

AM Housekeeping Supervisor Resume Examples & Samples

• Bachelor's Degree in Hospitality or related field- preferred
• Previous housekeeping experience. -preferred
• Ability to communicate in Spanish. -preferred
• Provide supervision of general cleaning services to offices, halls, conference rooms and common areas of 346 Madison Ave, as well as limited access areas and storage areas such as stock rooms, restrooms, kitchen, vestibule, lobby, etc
• Cleaning services shall include all glass (interior and exterior), floors, walls, fixtures, etc
• Use and store cleaning chemicals, supplies and equipment in a safe and orderly manner
• Operate vacuum cleaners, upholstery cleaner, floor care machines and various other items in a safe and efficient manner
• Assist Facilities Manager with tracking and maintaining appropriate levels of cleaning materials,
• Prioritize the workload according to instructions provided by the Facilities Manager
• Bring unsafe and/or unsanitary conditions to the immediate attention of the Facilities Manager
• Oversee and set schedules for the weekly Housekeeping staff
• Sign out and carry a radio at all times during shifts and return to the security desk and sign out at the end of the shift. Must keep radio on at all times and respond to calls during working shift
• Other duties as assigned within the scope of the Housekeeper’s routine scope of responsibilities
• General housekeeping, cleaning and maintenance skills
• Required: 5 year experience in supervising others
• Required: Bi-lingual in Spanish
• Responsible to assist in hiring, staffing, training, disciplining, performance management and goal setting for housekeeping department
• As needed fulfill all job responsibilities expected of Room Attendants, Housepersons and Public Area Attendants including all general cleaning functions across the resort
• Assist with scheduling and timecard accuracy and edits according to scheduled hours
• Able to use LMS and HotSos for all required housekeeping duties including reporting and tracking cleanliness issues, damage to the property, work orders, look up room statuses, run housekeeping reports, check arrivals and departures, monitor changes in room inventory throughout the day
• Responsible to communicate with front office on a consistent basis and be able to check for early services, special service requests, check VIP report daily, inspect all VIP rooms and continually check assigned section and report any changes or discrepancies immediately
• Monitor and work with team members by helping at towel desk, keeping locker rooms at "artistry" level, and assisting the Department Head with various indoor and outdoor tasks as needed
• Build relationships with members by providing them with top-notch customer service
• Ensure operations projects and tasks do not interfere with member experience
• College degree in Business, Hospitality or related field preferred
• One year customer service experience
• Building operations and health/fitness operations experience preferred
• Aquatic facilities operator certification (AFO),
• Certified Pool Operator License (CPO) within 6 months of hire date
• CPR/AED certification required within 30 days of hire
• Organizing and scheduling of staff to best meet the needs of the facilities utilization, including Clubhouse and Rentals
• Consistent and reliable communication with other departments and managers
• Regular and reliable attendance and willingness to work with other members of the housekeeping team
• Must be a high school graduate
• 2 years housekeeping experience preferred with references
• Detail oriented, able to work with Microsoft word and excel, computer literate
• Must have transportation to and from work and a valid Drivers License
• Continuous visual inspections of Condominiums to ensure everything is clean and in working order
• Experience in a supervisory position - preferred
• Valid driver’s license with acceptable driving record - preferred
• Strong communication skills - required

Front Desk & Housekeeping Supervisor Resume Examples & Samples

• Handles guest objections (problem resolution)
• Ensures the smooth operation of the Front Desk, assisting other departments when necessary and keeps the General Manager informed of hotel activities and problems, and works cooperatively with other Department Supervisors to ensure the operation is running smoothly
• Assists in training of staff
• Makes Room Assignments and maintains accuracy of current status
• Properly directs sales efforts of cle
• Suggests improvements in Front Office methods and service
• Greets all guests when possible, and ensures a special welcome for VIP and returning guests
• Perform other duties as assigned by the Housekeeping manager, INCLUDING HOUSEKEEPING ATTENDANT WORK AS NEEDED to make sure check-outs are completed by 4:00pm
• Follow all training and policies as required by personnel and EH&S office including blood borne pathogen training, proper lifting, golf cart safety, etc
• Receive information on room status and special requirements from the area supervisor
• Assign sections, rooms and tasks to room attendants and house persons when necessary
• Maintain communication with the front desk, advising room status throughout the day on a timely basis; advise maintenance department of maintenance problems
• Work closely with personnel to promote open communications and ensure that standards are met and assignments completed, conducting room inspection to ensure that standards are met; follow up with room Attendants on deficiencies
• Make recommendation to Housekeeping Manager on commendations, promotions and disciplinary action regarding employees reporting directly to them
• Inventory Management
• Sales Training Development
• Best practice development – communication between Housekeeping, Front Desk, and Maintenance
• Guest Survey Analysis and corrective action planning
• Weekly 1 on 1 with AGM and GM to focus on other areas of business (Balance Sheet, P&L, Guest Service, Interview, etc.)
• Previous Front Desk and or Housekeeping experience
• Hire and train all Housekeepers, housepersons, and inspectors on established company policies and procedures
• Leads day to day Inspector work scheduling using Hilton OnQ Insider software
• Coordinates all staff training
• Control supply inventory, Lost and Found, dealing with unhappy guests/SALT comments, and lead daily pre-shift meetings
• Ensures all work is completed by 4:00pm and clean up to brand standards
• Personally inspects inspectors', house persons', and housekeepers’ work
• Inspects and cleans units when required
• Must do a walkthrough of the entire property and fill out MOS sheet when scheduled
• Previous lead/supervisory experience - preferred
• Foster a close working relationship with contracted cleaning customers
• Manage the departments scheduling, billing, supply orders and payroll
• Provide staff, training, coaching and performance reviews for the night cleaning department
• PeopleSoft - preferred
• English - required
• Valid driver’s license with acceptable driving record - required
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
• Able to speak, read and write English
• Proficient in the use of Microsoft Office
• Organizational and training abilities
• High School or Diploma in Hotel Administration, Hotel Management or equivalent
• 2 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training
• Bedroom service
• Bathroom service
• Linen maintenance
• Recommended changes to these standards and training needs on an ongoing basis
• Distribution and collection of keys
• Prioritise arrival rooms
• Liaise with Front Office for guest and hotel requirements
• Coordinate special projects (eg. site rooms, vermin control, window and carpet cleaning, room inventories)
• Manage all special requests made by guests
• Complete stock takes as required
• Conducts shift briefings to ensure hotel activities and operational requirements are known
• Works with superior in the preparation and management of the department’s budget and is aware of financial targets
• Assist with scheduling and room assignments to ensure proper coverage while you ensure all colleagues of the team are properly trained and have the tools and equipment needed to effectively carry out their respective job duties
• Inspect storage rooms and room attendant carts for neatness, cleanliness, and adequate supplies
• Ensure good repair of all the cleaning equipment and timely maintenance of the rooms
• Complete paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating log books etc
• Perform all necessary Housekeeping duties including making beds and vacuuming and cleaning guest rooms to ensure guest satisfaction
• You may regularly assist with deep cleaning projects
• Demonstrates a pleasant personality with a mature disposition
• Is willing to go the “Extra Mile” in order to exceed guests’ expectation
• Is a team player and contributes to ensure the smooth operations of the Housekeeping
• Is able to work on a rotating roster
• Preferably has a certification/ basic knowledge in Hospitality/ Tourism
• Able to read and write English
• Proficient in the use of Microsoft Office and Front Office System
• High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
• 4 year experience inHousekeeping Department
• Follow proper payroll and key procedures
• Collect room and floor status report sheets for assigned work areas and assign room to Housekeepers as needed
• Train housekeeping employees in order to achieve the standards of cleanliness in guest rooms
• Make recommendations and follow through on disciplinary action for assigned staff
• Provide excellent guest service in all areas of responsibility
• Inspect guest rooms, including VIP, vacant, occupied and check-out rooms, to insure the standards are being achieved by each employee
• Monitor the performance of house persons so there are sufficient supplies in the maid station
• Interpret all departmental policies, procedures, and standards
• Coordinate work orders in assigned areas and follow up on inspections
• Monitor and direct progress of housekeepers and house persons in rooms that are undergoing deep cleaning
• Maintain the upkeep of all bedspreads, draperies, carpet cleaning, sheers, bed skirts, and furniture refinishing
• Schedule and participate in departmental meetings
• Handle all lost and found items according to procedure

Resort Housekeeping Supervisor Resume Examples & Samples

• 3 years related housekeeping experience
• Computer skills including Word, Excel, Power Point
• Able to handle stress in a fast-paced work environment
• Able to prioritize multiple tasks, have a sense of urgency to complete projects and be detail oriented
• Organize work assignments for all cleaning attendants and quality assurance inspections on a daily basis. Performs checks to ensure quality standards are met
• Conduct semi-annual unit inventories and semi-annual deep cleanings per rental management contract. Responsible for purchasing needed inventory items for rental units
• Working knowledge of various computer software programs preferred
• One to three years hospitality customer service experience preferred in discipline
• Supports Audit Standards: Directs room assignments and inspects work of Housekeepers and Houseman. Ensures Quality Assurance (QA) process is met, resulting in appropriate cleanliness and quality levels; supports Loss Prevention and safety standards procedures (50% time)
• Maintain Positive Customer and Associate Relationships: support Housekeeping and Resort Leaders in an effort to ensure proper staffing and scheduling for maximum productivity; assist in controlling payroll costs to achieve maximum profitability; communicate priorities to staff through daily and weekly meetings (20% time)
• Administrative Duties: Responsible to communicate inventory and purchasing needs to Housekeeping and/or Assistant Housekeeping Manager (10% time)
• Reporting Problems: Identifies and reports maintenance related problems. (10% time)
• Experience of working in a similar environment essential
• Experience of supervising others
• Good Level of English is essential
• To be familiar with any legislation such as COSHH and Health and Safety
• Excellent Customer Services skills
• Ensure that employees are at all times attentive, friendly, helpful and courteous to all guest, manager and fellow employees
• Oversee the closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked
• Maintain key control
• Handle items for "Lost and Found" according to the standards
• Minimum 2 to 3 year progressive experience in a hotel or related field required
• Applicants must be willing to work all shifts, all days, and all holidays
• Four Diamond hospitality experience highly desirable
• Proficiency with Microsoft Outlook, Word and Excel
• As a key member of the hotels supervisory team the housekeeping supervisor is responsible for the supervising of the room attendants and laundry team
• As a supervisor it is the responsibility to ensure the team clean and maintain high standards in guest bedrooms and in guest areas on a day-to-day basis
• This role provides support to Head & Deputy Housekeeper, offer support to Guest Room Attendants and provides supervision of guest room attendants and the housekeeping ambassador team
• Demonstrable skills in strategic vision and execution or hospitality
• Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced
• Enforces standard procedures for the acceptance, security and return on guest lost and found items
• Turn in ready rooms to computer as soon as they become available; turn in discrepancies with front desk daily before the end of shift
• Turn in maintenance requests daily
• Provide on-going training to Room Attendants and Housepersons
• Assist in cost control and payroll
• High school education, GED, or equivalent experience
• Minimum 3 years of experience working in housekeeping is required in a high volume hotel, conference center or resort with at least one of those in a supervisory role
• Must be able to work any shift, weekends, holidays, and special events, as needed
• Basic office skills, experience with personal computer & Microsoft Office, general office equipment and 10-key calculator
• Supervise the housekeeping staff; providing open communication, training, coaching and counseling and providing performance feedback to ensure maximum efficiency
• Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation
• Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses
• Log items into the Lost and Found and answer inquires to maintain controls and ensure guest satisfaction
• Reading and writing abilities are required in order to document tasks completed, to order supplies, to receive instructions for the day and/or to read equipment manuals including safety information
• Employee Referral Program
• Credit Union
• Proficient in English (verbal & written) essential
• Proven training skills
• Available for shift work including weekends and holidays
• Responsible for conducting quality inspections to ensure the highest levels of cleanliness in guestrooms, public areas and Heart of House in accordance with Fairmont standards, policies and procedures
• Ensures high morale and productivity levels of Colleagues through training & development, and ongoing communication including performance reviews, career development and consistent feedback and/or corrective action
• Assists Housekeeping Leaders in the building of an efficient team of Colleagues by participating and showing initiative concerning quality hiring, retention and development of Colleagues
• Responsible for taking a lead role in the coordination of all Housekeeping Colleagues and activities including: office opening and closing, daily room assignments, evening service assignments, special tasks, and shift briefings
• Ensures departmental schedules reflect our service commitments, colleague needs and business-productivity commitments
• Must be guest-oriented, have a vibrant personality, posses strong initiative with observational skills & attention to details
• To ensure the cleanliness of public areas are maintained, ensuring maximum guest satisfaction and adhering to standard required by our hotel
• To supervise public area attendants and inspect public areas such as restaurant function rooms, offices, lobby and surrounding services areas
• Paying attention to details by keeping the standard of public area cleanliness and product maintenance adhering to standard required by our hotel
• To report on adverse guest comments as and when required
• To report and record Lost and Damaged items
• To log daily events in logbook and follow up on previous information reported by other Team Leaders daily
• To prepare duty rosters of public area attendants
• To make weekly amenities of guest supplies
• To check public areas, F&B outlet, offices, toilets, locker and car parks
• To coordinate with F&B and all kitchens to make sure that all kinds of pest are under control
• To report and follow up on repair and maintenance
• To document all incidents in logbook
• To ensure function rooms and toilets are clean before function start
• To attend to guest requests and complaints
• To ensure the cleanliness of public areas, guestrooms, and ensure maximum guest satisfaction, adhering to the standard required by our hotel
• To supervise Guest Service Assistants and inspect guest rooms and surround service areas
• Paying attention to details by keeping the international standard of room cleanliness and product maintenance adhering to standard required by our hotel
• To report on adverse guest comment as when required
• To report and record Lost and Damaged items in the supervisor’s logbook
• To log daily events in the logbook and follow up on previous information reported by outgoing supervisor daily
• To prepare duty rosters of Housekeeping Attendants
• To replenish guest supplies and cleaning requirements weekly
• To make requisition of chemicals supplies
• To check guestrooms
• To check all the guest rooms, VIP in-house, VIP arrival and long staying guests
• To prepare and issue room status report
• To document all daily activities and events such as guest complaints in the logbook
• To attend to guest requests and complaints. Takes corrective action
• To assist in inventory of guestroom linen
• Sees adequate storage of supplies inventory on assigned floors to safeguard against shortage or loss
• Prepares supervisor’s report, accomplishes requisition from and maintenance work orders
• Collects room attendant’s reports and keys for submission to service coordination/ Asst. Housekeeper
• Reports and turn over any items left by guests to Lost & Found in-charge
• Maintains high-standards of cleanliness of all guest and service elevators
• To check on the standard of “Turn down services”
• To liaise closely with Front Office regarding guestroom status
• Training new staff and monitors their performance
• Reporting to Housekeeping Manager / Assistant
• To supervise Housekeeping Team Member and inspect guest rooms and common areas surround services areas
• Responsible of keeping the standards of cleanliness and product maintenance adhering to standard required by the hotel
• Ensures that rooms look attractive
• Checks that equipment is in good working order, informing the Housekeeper of any anomalies
• Ensures that guest documentation in the rooms is complete and up-to-date
• Applies the procedure for handling lost property
• Is responsible for maintaining the cleaning of all rooms and common areas "
• To report and follow up on repairs and maintenance
• To ensure function rooms and common areas are clean
• To attend request and complaints
• To assist the inventories every month
• Carry out duties assigned
• To inspect all guest rooms and ensure the cleanliness of rooms and common areas are maintained
• To check and ensure room attendant – maids cart are sufficiently stocked and tidy at all times
• To report defects and ensure defects are rectified immediately by Engineering team
• To prepare and issues room status report
• To document and maintain and up to date records on all lost and found items
• Supervise and assists in the daily housekeeping of the hotel area
• To provide a courteous and professional service at all times
• To maintain good working relationships with your own colleagues, and all other departments
• To have a complete understanding of and adhere to the hotel’s policy relating to fire, hygiene, health and safety
• To carry out any other reasonable duties and responsibilities as assigned
• To perform secondary duties as assigned by the Assistant Housekeeping Manager
• To check Public Areas, F&B outlets, toilets, locker and car parks
• To document all incidences in logbook
• To ensure function rooms and toilets are clean before functions start
• To check on the standard of “Turn downs service”
• To liaise closely with Front Office regarding guest room status
• Be an ambassador of The Ritz-Carlton Hotel Company at all times, in and outside of one’s work place
• Must be able to take initiative and work productively within any given period of time, unsupervised. Should be flexible and must work well under pressure
• Ability to go the extra mile, to provide the extra attention in order to satisfy guests’ individual needs and wants
• Should display leadership qualities in regards to thinking clearly, quickly, and making decisions
• Ability to remain calm and courteous with demanding/difficult guests and/or situations
• Assist the Housekeeping Staff whenever necessary in performing all job functions
• Report about shortage of any supply and make orders if assigned
• To make a statistics reports
• To follow fire safety regulations
• Minimum Acceptable Experience Level: Experience supervising staff
• Knowledge, Skills, and Abilities:Ability to work effectively with multi-national staff and demanding customers
• Education: A high school diploma or GED
• Licenses and Certifications: None
• Security Vetting: Already possess a Moderate Risk Public Trust (MRPT) or be able to obtain a favorable MRPT certification prior to being hired is required for the position. Must maintain eligibility at the required certification level for the duration of the contract
• Language Skills: Satisfactory English proficiency to meet job requirements and to adhere and comply with safety, health, and security measures
• Citizenship: US Citizenship is not required
• Medical:Successfully complete and pass the medical and dental examinations as required by PAE and our customer for deployment to Iraq. Must maintain physical and dental requirements for duration of deployment
• Knowledge of principles and processes involved in supporting contract responsibilities at an overseas facility
• Cross-cultural sensitivity with an international perspective
• Excellent organizational and time management skills
• Ability to become an active and functioning member of a team
• Bachelor ‘s degree, in Hotel and Restaurant Management or Hospitality Management
• Must have a proven track record as a Housekeeping Supervisor in a 5 star luxury hotel chain for at least three (3) years
• Prepare Housekeeping Attendants job assignments
• Issue keys and supplies to Housekeeping Attendants
• Take note of VIPs, Do Not Disturb, Sleep Out, Double-Lock Rooms and take appropriate action
• Attend daily meetings and receive special instructions
• Receive check-outs before reporting them as vacant
• Receive special requests from guests and carry them out
• Inspect areas cleaned using checklist to see that cleaning is adequate, supplies in room are as per standard and immediate repairs are reported
• Fill out report and hand over found articles to the lost and found department
• Supervise cleaning of guest rooms, corridors and stairwells
• Train and assist Housekeeping Attendants and advise Superior about performance
• Assist with inventory and ensure that all housekeeping machines and equipment are properly handled and maintained
• Inspects and evaluates guest rooms for cleanliness
• Reports needs in general cleaning and repairs of general rooms and hallways
• Oversees that maid carts are presentable at all times and linen closets are neat, clean, organized and fully stocked
• Reports general cleaning needs and maintenance problems in guest rooms, corridors, service areas and linen closets
• Assigns room and keys to Guest Room Attendants
• Obtains list of vacant rooms which need to be cleaned immediately and list of prospective check outs in order to prepare work assignments
• Advises manager or desk clerk of rooms ready for occupancy
• Ensures that all lost and found items are promptly turned in to the Security Department
• Inventories stock to ensure adequate supplies and issues supplies and equipment to workers
• Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft
• One to three year experience as a Housekeeping Supervisor/Inspector at a major hotel/resort complex or the completion of a four year hospitality degree with a supervisory Hotel Operations Internship
• Proficient knowledge of Microsoft Office to include Outlook, Word, Excel, and Power Point
• Keyboarding and typing skills
• Ability to perform various activities such as constant standing, walking, frequent bending, reaching, kneeling, and squatting
• Ability to work in an environment where pipe, cigar, and cigarette smoking is permitted
• Must have high school diploma or equivalent
• Must have previous work experience in laundry services, janitorial services, and/or housekeeping services
• Possess effective written and oral English communication skills. Additional Spanish language skills preferred
• Working knowledge of Housekeeping equipment and systems (vacuums, cleaning chemicals, cleaning tools, turning rooms around from dirty to clean in a timely manner) and be familiar with resort management software such as Resort Data Processing (RDP) or similar programs
• Intermediate Microsoft Office software skills, including Word and Excel
• Good driving record, hold a valid US driver’s license and meet approval standards to operate YMCA vehicles
• Must be able to work a flexible work schedule as hours will vary and will include weekends, evenings and holidays
• Good interpersonal and leadership skills, and teaching/training skills
• Ability to work with people from diverse cultures from around the world
• Able to access and move throughout all YMCA facilities that require Housekeeping cleaning (lodges, cabins, staff housing, meeting rooms and other YMCA facilities)
• Must be able to lift up to 50lbs, 3 feet off the ground and be able to climb stairs with load
• Must be able to stand up to 8 hours a day and perform moderate to hard physical labor while carrying out cleaning duties
• Check facilities after they have been cleaned by Housekeeping crews and assign follow-up/touch-up tasks as needed independently (without the presence of the Housekeeping Director or Housekeeping Assistant Manager)
• Train and supervise Seasonal Housekeeping Supervisors, Crew Leaders, Dorm Custodians, General Seasonal Housekeepers
• Work alongside housekeeping crews and in the laundry services area as needed
• Assure that all areas in the Laundry and Housekeeping Building are cleaned and stocked before the end of workday
• Utilize all RDP tools including in-room telephone interface system, RDP reports, and other electronic/computer systems such as the “Y” drive and Outlook
• Be an active and supportive member of the Snow Mountain Ranch Housekeeping team
• On-call person for problems, emergencies, etc
• Support the Association safety program. Promote safe work practices and a safe environment for guests/members and staff
• Support and contribute to employee training programs, such as the International Program, Navigators, Calvin Leadership, etc
• Support YMCA of the Rockies Mission Statement and reflect YMCA core values in all functions – faith, caring, honesty, responsibility & respect
• Maintain equipment for daily use, including vehicles, vacuums, supply closets, cleaning “buckets”
• Promptly report all repairs that are needed in lodging facilities (including staff housing) to the maintenance department
• Shuttle Housekeeping crews around the property as needed
• Take cabin inventory twice a year/as needed
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
• Attend all hotel required meetings and trainings
• Must be authorized to work in the U.S
• Inspect Laundry Attendant’s and Public Space Housepersons work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained
• In the absence of the Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards
• Monitor cleanliness and orderliness of Housekeeping Areas to include Room Attendants’ carts, linen closets, control closets, stairways and landings
• Oversee the daily assignment of duties, ensuring Room / House / Laundry Attendants carry a work assignment
• Proficient with office tasks, including Windows, and Microsoft Office
• Versed in phone etiquette and guest interactions
• Be part of a cohesive team with a singular focus on creating the best possible guest experience
• Key Job Functions
• Track record of delivering exceptional guest or client experience
• Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates
• Appropriate professional appearance and demeanor
• Ability to complete any cleaning task in a safe manner using appropriate chemicals and methods
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers and decimals
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations
• Computer knowledge is helpful
• Knowledge of a foreign language is preferred
• Previous supervisory experience
• At least 1 year of housekeeping experience
• Flexible schedule to include weekends and holidays
• Maintains complete knowledge of, and complies with, all Company and department policies, service procedures and standards
• Regularly inspects all guestrooms, and plays an active leading role in the hotel’s Quality Inspection Program
• Monitors and controls the operation of various Housekeeping areas, including, however not limited to the linen room, uniform room, guestroom floors and pantries, public areas, office spaces and storerooms
• Maintains regular inventory of linens, amenities, cleaning and other housekeeping-related supplies
• Ensures guest issues are resolved in a timely manner, and promptly informs the Director of Housekeeping for appropriate follow up
• Makes recommendations in the professional development, counseling, and appropriate corrective action of associates, in accordance with established Company policy
• Assists in training all new Housekeeping associates, and helps regularly update all Housekeeping manuals
• Helps in cleaning the rooms when needed
• Performs all other duties as required
• Previous experience as designated departmental trainer
• Exceptional oral communication skills to effectively negotiate and persuade staff in achieving results
• Must be self-directed, motivated, and demonstrate exceptional customer service, interpersonal and problem solving skills
• Ability to actively demonstrate initiative in job performance, including anticipating what needs to be done before it becomes a necessity
• Ability to maintain a flexible schedule to meet the business needs of a 24/7 hotel environment, including mornings, evenings, weekends, and holidays
• Apply principles of logical thinking to a wide range of nonstandard intellectual and practical problems in order to perform and direct many varied and complex tasks
• Excels in a team environment
• Proficiency in Microsoft Office, Opera Property Management System, HotSOS,
• Assists the Housekeeping Manager with daily duties
• Ensures that all housekeepers report to duty punctually, well-groomed, and in proper attire
• Assists in the development and implementation of schedules, duties, apparel, appearance, and conduct of all housekeeping staff
• Directs the control of linen counts and handling, and maintains an inventory of rooms
• Ensures that all work areas are neat, clean, and organized and performs such other duties as required or directed
• Responsible for ensuring that employee housing is cleaned twice each week
• Computer knowledge is a plus
• Develops and implements processes, procedures and standards for assigned departments which support achievement of service and financial goals
• Prepares annual budget; monitors achievement of budget and takes corrective steps as appropriate
• Inspects rooms, public space and back-of-the house areas continually
• Determines appropriate staffing levels for forecasted business and schedules employees accordingly
• Develops and implements process for providing employees with customer service, technical and safety training on an ongoing basis
• Ensures health/safety of employees and guests by maintaining hotel in accordance to statutes and regulations and directs and trains staff accordingly
• Oversees inventory, purchasing, disbursement and cost control for all linens, cleaning supplies, customer room and restroom supplies, laundry supplies, etc
• Manages operation of (and/or outsourced relationship with) laundry
• Monitors assigned departments with compliance to safety standards
• Coordinates room availability with the Front Office Manager
• Coordinates room maintenance with Director of Engineering
• Provides genuine hospitality and teamwork on an ongoing basis
• Assumes the responsibility to notice when the guest is not satisfied and works to resolve

Franchised Housekeeping Supervisor Resume Examples & Samples

• Manage the Housekeeping Department in the absence of the Executive Housekeeper
• Ability to read and write in order to complete necessary reports
• Ability to communicate effectively and pleasantly with guests and staff as necessary
• Ability to supervise others
• Excellent English language skills both written and verbal
• Must be able to work AM Shifts every day of the week; including weekends and holidays
• Excellent interpersonal and problem solving skills
• Bachelor’s Degree or equivalent, preferred
• Knowledge of tools, equipment, services and supplies facility operation
• Strong interpersonal, verbal and written communication skills
• Excellent interpersonal skills to communicate with all levels of Maintenance, Management and Client
• Must possess strong aptitude and skills using Microsoft Office Suite applications (i.e., Word, EXCEL, PowerPoint, Access, Outlook)
• Responsible to manage supplies including ordering, and inventory of all housekeeping items
• Ensure that servicing the hotel guests in a friendly and efficient manner is the #1 priority
• Must be able to stand or walk for up to 8 hours. –required
• Basic Computer skills. -preferred
• Operate within departmental budgets through effective stock and cost controls and well managed schedules
• Support departmental targets and objectives, work schedules, budgets, and policies and procedures
• Monitor the appearance, standards and performance of the Housekeeping Team with an emphasis on training and teamwork
• Ensure ongoing training to support Executive Housekeeper
• Deputise in absence of Executive Housekeeper
• Experience managing a department and Profit and Loss account
• Supervises Room Attendants in the cleaning of guest rooms
• Assists in cleaning guest rooms and public areas as necesarry
• Verifies that all rooms have been cleaned by reviewing the list of rooms cleaned by each room attendant daily
• Supervises the completion of short notice requests for rooms
• Prepares requests for replacement of furniture, fixtures, etc. and follows up to ensure completion of request
• Inspects all check-out/stay over rooms for adherence to brand standards
• Monitors quality of rooms by conducting and documenting inspections of cleaned rooms
• Communicates and demonstrates the service brand behavior to other employees
• Assumes the responsibility to notice when the guest is not satisfied and utilizes brand service standards to resolve any issues
• Orients employees to the department and hotel and provides on-the-job training on job responsibilities
• Prioritizes and assigns work
• Assists management in hiring, scheduling, providing feedback, motivating and coaching employees
• Conduct pre-arrival and departure inspections in rental and homecare condos. Communicate any maintenance needs to front desk
• Conduct common area inspections - hallways, elevators, stairwells, garages, pool decks...etc
• Inspect and organize housekeeping and linen closets. Inventory and order supplies as needed
• Responsible for high level of communication with front desks, house persons, and housekeeping teams to ensure all housekeeping and maintenance issues are addressed
• Other projects and responsibilities as needed
• Housekeeping Budget tracking
• Housekeeping Contract Scope Change Review
• General Housekeeping Program
• Emergency Response Clean Up Program
• Site Contracted Services Management Support Areas of responsibilities may include: Management Responsibilities for the following Support Personnel Jones Lang LaSalle & the client
• Vendor / Contractor Personnel
• Absentee / PTO Coverage
• Weekend Management Coverage Measurable Objectives
• Safety Compliance KPI Compliance Client Customer Satisfaction Survey
• IPMP Score & Program Compliance
• Pure Safety Program Compliance
• Business Plan Deployment
• Highlight vacant dirty rooms to be cleaned first on housekeeper's boards
• Check and report current status of rooms
• Provide ongoing supply of vacant dirty rooms to housekeepers
• Report any rooms unable to service to Director of Services/General Manager
• Must be a self starter and able to work independently
• Participate in training and supervising part-time event & post event custodial staff on nights, weekends, and holidays
• Assign event staff to duties and locations
• Provide customer service as needed
• Perform general cleaning duties effectively and assist with supervision of event staff
• Interfacing with the Housekeeping Manager and Housekeeping Coordinator to ensure impeccable cleaning standards are maintained and safety procedures followed
• Organize and maintain janitorial supply rooms/closets and work with building staff to ensure recycling and compost guidelines are met and adhered to
• Other duties as assigned by management
• 2-4 years prior supervisor experience in the cleaning of arena, commercial and or convention type buildings
• Ability to supervise and train part- time staff and maintain effective working relationships with staff and internal/external customers
• Custodial experience required; custodial experience in a public venue/event preferred
• Experience working successfully with a large, diverse staff
• Knowledge of custodial chemicals and processes including occupational hazards of the work and necessary safety precautions
• Knowledge of custodial equipment, cleaning supplies and methods to be used on various surfaces
• Demonstrated knowledge in floor care and the ability to perform these duties with limited to no supervision. Experience with floor equipment and preventive maintenance is required
• Fluent in speaking and writing English
• Inspect and release rooms, ensuring defects are reported and actioned
• Supervise and support Room Attendants daily, whilst liaising with the different departments of the hotel on queries and requests
• Attend to guest queries and complaints, liaising with the Executive Housekeeper when required
• On the Job training of employees to ensure rooms are cleaned to the highest standards and in an efficient manner
• Performance management of employees, adhering to policies and processes
• Assist with cleaning rooms when required
• Supports Audit Standards: Directs room assignments and inspects work of Housekeepers and Housepersons. Ensures Quality Assurance (QA) process is met, resulting in appropriate cleanliness and quality levels
• Maintain Positive Customer and Associate Relationships: assist in controlling payroll costs to achieve maximum profitability; communicate priorities to staff through daily and weekly meetings
• Administrative Duties: Responsible to communicate inventory and purchasing needs to Housekeeping Managers
• Maintain Cleanliness Standards: Participate in daily operations including cleaning and inspecting of units to maintain standards
• Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues
• Supervise and coach team members’ performance toward achieving exceptional guest service
• Audit work of Room Attendants and House Persons in assigned areas to remain consistent with Fairmont standards
• Ensure cleanliness of guest corridors, rooms, and other specific areas of the hotel as assigned
• Proactively identify potential day-to-day operational concerns, determine appropriate solutions and follow-up to ensure high service levels are maintained
• Demonstrate Fairmont core values in all interactions
• Ensure employees receive the required training and support to effectively perform their roles
• Manage all aspects of Room Attendants’ performance including the completion of annual performance reviews
• Assist in the preparation of preventive housekeeping maintenance reports and analyses
• Promptly respond to guest complaints and ensure appropriate follow up activities occur and all items are documented according to standard operating procedures
• Follow and ensure compliance with all corporate, hotel and departmental policies and procedures
• Participate in hotel committees
• Perform any other function related duties and projects as assigned
• High school diploma required; Hospitality degree is an asset
• At least 2 years housekeeping experience in a luxury hotel environment required
• At least 1 year supervisory experience is preferred; basic training skills are required
• Experience with Property Manager and Microsoft office suite of programmes is an asset
• Demonstrated strong attention to detail and the ability to meet exacting standards
• Proven ability to focus attention on guest needs, remaining calm and courteous at all times
• To assist in efficiently managing the department according to the established concept statement, providing a courteous, professional and efficient and flexible service at all times in guest rooms, public areas and back of house areas, following the hotels Standards of Performance
• To have a full working knowledge and capability to supervise, making sure that all services offered by housekeeping are always carried out with the utmost efficiency and courtesy
• To be entirely cooperative with the different sub departments of Rooms Division or any other Department of the Hotel as assigned and perform all duties and tasks when rotated or assigned to another department
• To have a thorough understanding and knowledge of Rooms related service and product
• To be fully conversant with all services, activities, facilities and F&B Promotions offered by the hotel and recommend to the guests
• To assign responsibilities to team members, implementing multitasking principles and to check their performance daily
• To monitor guest supplies, bathroom amenities and stationary and reduce spoilage and wastage
• To inspect all guest corridors, service areas, lift landing areas and fire stairs
• To ensure that the Place of Work and surrounding area is kept clean and organized at all times
• To conduct frequent and thorough inspections together with the Assistant Housekeeping Manager / Housekeeping Manager related to standard and cleanliness of the hotel
• Strong problem solving skills
• Strong analytical and organizational skills
• Knowledge and ability to use Microsoft Office suite, e-mail and Internet browsers, data processing and other software
• Excellent oral and written communications skills, particularly in cross-cultural setting
• Ability to maintain the absolute confidentiality of sensitive material and information
• Excellent attention to detail and accuracy
• Ability to provide consistent, timely follow-through on time sensitive matters
• Ability to manage, process and analyze information
• Ability to work proactively and independently, and collaboratively as necessary
• Ability to interact positively and effectively with a diverse group of people while providing consistently excellent customer service company-wide
• Ability to prioritize work assignments appropriately and manage pressure of conflicting demands
• Supervise the performance of room attendants and general cleaning and take appropriate action to correct deficient conditions, behavior, and work practices. Inspect guest rooms, guest areas and employee areas and assess compliance with all established standards as they relate to cleanliness, maintenance, safety, and security. Report, as directed, any observed deviations to established standards
• Produce schedules for employees in accordance with staffing guides/productivity requirements. Review and adjust staffing daily to ensure optimum staffing levels. Review assignments of employees and make adjustments
• Monitor consumption and order replacement of guest and cleaning supplies
• Associate’s degree or equivalent or 3-5 years related experience and/or training; equivalent combination of education and experience
• Inspect all arrival and departure rooms
• Regularly make spot inspection of occupied rooms
• Report to maintenance problems in the room and follow up until their completion
• Assigns maids and rooms housemen on a daily basis via daily work forms using information from the computer system and maid reports
• Delivers or assigns for delivery items requested by guest such as fans, irons and hairdryers
• Handles lost and found property according to department procedures
• Supervises maids and rooms housemen and deals with or if necessary liaises with housekeeper on any problems they may have
• Inspects maids storage areas and instructs maids on any changes required
• Makes sure that maid have any cleaning supplies and room amenities that they may require
• Liaises with laundry on any needs in the rooms area
• Checks out any discrepancies that involves room occupancy and guest count
• Carry out any related task deemed necessary by management
• Should have high school education
• Should be able to communicate in a friendly by authoritative manner
• Must be friendly and courteous in guest contact
• Should have clean and tidy personal appearance and be able to command respect
• Previous experience working in the hotel industry would be a plus
• Is accountable for meeting all of the obligations required of assigned employees
• Helps direct, guide and train new staff and provides ongoing training to existing staff
• Cleans, sweeps, vacuums, mops, or restocks hallways, stairways, offices, food preparation or break areas, kitchen areas or equipment, laundry rooms, living areas, work areas, off-site areas, common areas, restrooms, public areas, or other similar areas
• Dusts both low and high areas
• Wipes down or cleans various surfaces
• Removes and transports trash to the appropriate disposal areas
• May change light bulbs and perform light facility maintenance
• May operate a vehicle to work at various locations
• May periodically perform a variety of special duties such as certain types of laundry duties or periodically scheduled cleaning tasks
• Provide the highest quality of service to the customer at all times
• Report any material discrepancies beyond the scope of the Housekeeping Department to the Housekeeping Manager or Maintenance Department
• Wear proper uniform at all times
• Have a thorough knowledge of emergency procedures
• Adhere to all work rules, procedures and policies established by the company, including, but not limited to, those contained in the handbook
• Those interpersonal skills/characteristics needed to effectively direct assigned employees
• A dedication to providing a high quality service that meets all client expectations and requirements
• Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Write reports, business correspondence, and procedure manuals
• Effectively present information and respond to questions from groups of managers, clients, customers, and the general public
• Communicate effectively, both orally and in writing
• Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Work in an organized and effective manner with co-workers and supervisors
• Open or close housekeeping: check rooms inventory, assign rooms to room/suite attendants
• Housekeeping Supervisor monitors payroll reports and work schedules
• Housekeeping Supervisor responds to special guest requests in a timely, friendly and efficient manner
• One year of Hotel Housekeeping experience required
• Six months of previous supervisory experience required
• Must have previous computer and administrative experience
• Good oral and written communication in English
• Previous experience in Hosting Service (Governance)
• Good interpersonal skills
• Supervise Room Attendants and Housemen
• Experience in Housekeeping department in luxury environment
• People manager
• Excellent in both Dutch and English language
• Well groomed and good personal hygiene
• Candidate must be in the possession of a valid residence and working permit for the Netherlands
• Numerous landmark hotels around the world
• More hotels in construction
• Offering world-class spas
• Gorgeous golfing destinations
• 1) Makes at least one round in the hospital daily to ascertain general cleanliness of facility
• 2) Checks storeroom supplies and reports any deficiencies to Department Manager
• 3) Inspects equipment for cleanliness and necessary repair work
• 4) Interviews five patients each week to ascertain patient's satisfaction with housekeeping services
• 5) Supervises employees daily to see if they are in their scheduled areas and are completing their scheduled workloads
• 6) Answers and reports complaints received from patients, visitors and hospital staff to Housekeeping Department Manager for correction
• 7) Responsible for notifying housekeeper of impending checkouts when informed by Nursing Service of their availability
• 8) Inspects checkouts weekly on a random basis utilizing hospital’s established standards
• 9) Keeps daily records on checkouts, census, linen usage and supply usage
• 10) Inspects assigned projects for completion on a daily basis
• 11) Completes maintenance work orders on any deficiencies observed within the facility
• 12) Maintains daily records of needed project work in facility and reports it to Department Manager once a week for implementation into the weekly projects schedule
• 13) Maintains key control and assignment of keys to department personnel
• 14) Assists Housekeeping Department manager in training and orienting new employees; retraining of existing employees
• 15) Keeps up with new product and procedure developments in the Housekeeping industry
• 16) Stays alert of hospital emergency plans so the housekeeping staff may be utilized
• In the absence of the Operations Manager or General Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards
• Ensure records of daily assignments are completed, signed off and turned into the Front Desk on time
• Maintain key control of all housekeepers keys
• Ensure completion of cleaning projects as required
• Ensure that the public area is kept neat and clean at all time this includes but not limited to: Entrances, lobby, tile floors, hallway carpets, stairwells, business center, breakfast area, guest and hotel laundry areas, back of the house, business center, and fitness center
• Load and unload washes according to standards
• Wash and dry all dirty linens, towels, rags, etc
• Sort all hotel linen according to type, color, size, etc
• Pre-treat all stained linen before washing
• Clean dryer filter daily and maintain all equipment as trained
• Sweep and mop laundry floors, storing all linens off the floor
• Fold towels and linens
• Remove and sort dirty linens and towels from laundry carts
• Keep laundry carts clean and free of debris
• Maintain clean work area
• Sort clean laundry according to type and load carts
• Assist management with a monthly linen inventory
• Before leaving, collect all trash from the service landings and take to/dispose in outside trash dumpsters, per hotel procedures
• Vacuum guest corridors
• Keep hallways, public areas and closets neat and organized
• Maintain cleanliness and sanitation in public restrooms
• Adhere to the schedule for project cleaning of public areas
• Maintain the stairwells to hotel standards
• Inspect all assigned Guest rooms and public areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed
• Routinely perform all housekeeping duties necessary including making beds, and vacuuming and cleaning guest Rooms to ensure guest satisfaction
• Carry out special needs and requests of the guests, VIP’s and repeat visitors
• Good communication and administrative skills
• Ability to be self-motivated, organized and demonstrate good team work
• Fluency in English
• Computer literacy (Microsoft applications)
• Pro-active approach, and the ability to meet deadlines
• To supervise and monitor the work of the room attendants and public areas attendants
• Opera know-how
• Health in good condition
• Fluent in English language and conversational Arabic
• To actively participate in daily briefing, department meetings
• To inspect rooms cleaned by Room Attendants including all VIP and Showroom
• To assist in the training and supervision of the Room Attendants
• To ensure maximum efficiency in performance of Room Attendants
• Previous housekeeping experience is an asset
• Checking of rooms to a high standard
• Releasing clean rooms
• Counsel staff if not performing to the department’s standards
• Oversee the Houseperson
• Training staff, including On Job Training and Induction
• Room allocations including puplic areas
• Coordinate department in absence of Head Housekeeper
• Report any maintenance issues to the Engineering/Maintenance department
• Other cleaning as required

Spa Housekeeping Supervisor Resume Examples & Samples

• To lead and supervise the day-to-day operation of the department to ensure service standards are followed
• To report necessary maintenance items
• Previous leadership experience an asset
• University/College degree in a related discipline an asset
• Ability to work cohesively with fellow colleagues as part of a team
• Allocate daily work and any special assignments to staff and the daily occupancy according to maids' reports
• To regularly check the progress of each assignment and to assist to ensure that all assignments are completed as scheduled for every shift
• Responsible for checking the cleanliness and maintenance in all areas
• Reports to the Executive Housekeeper or Assistant Executive Housekeeper on any missing or damaged items
• Handles and is responsible for any 'lost and found' items during the shift and to ensure all items are to be recorded according to the policies and procedures
• To ensure that the rules and regulations of the department are adhered to
• Empowered to make decisions that will create positive guest experiences
• Trains and on-boards housekeepers
• Ensures at all times housekeepers are adhering to Aramark policies and procedures regarding but not limited to schedules, room standards, uniform, completion of duties and guest services
• Resolves employee concerns and effectively communicates with manager and Human Resources the concerns
• Learn and maintain a knowledge around emergency procedures to ensure guest and employee safety
• Utilizes radio for appropriate internal communications and ensures housekeepers use them appropriately
• Monitor and direct all housekeeping personnel
• Review housekeeping hours for labor reporting and payroll
• Motivate and coach housekeeping employees
• Performs all work in accordance with established safety procedures
• In absence of night auditor, may be required to work the audit shift and complete duties of night auditor
• Maintains fire in fireplace when necessary
• Empties trash and recycling located around the location
• Employee is responsible for knowing the environmental aspects and associated impacts of position. Job specific Environmental Aspects and Impacts will be communicated by manager during EMS training
• Maintains quality assurance by reporting/handling issues and guest complaints according to standard processes
• Minimum 2 years experience in like employment
• Ability to train other people
• Demonstrated ability to remain calm and handle stressful situations
• CPR certification preferred. Must have valid drivers license
• Ensuring all rooms are clean and ready for our guests
• Oversee stock ordering and ensuring we have the appropriate par levels according to business needs
• Effective allocation of rooms
• Manage lost property, ensuring all items are recorded
• Being vigilant towards the back of house areas, ensuring these are kept clean & tidy at all times
• Supporting the Executive Housekeeper with;
• Managing the Roster according to business levels
• Performance reviews & development for the team
• Updating and reviewing procedures when necessary
• Supervise Housekeeping staff to ensure that all areas of the Campus are properly cleaned and maintained
• Ensuring that any set-ups needing to be made for morning programming is done
• Assigning staff tasks
• Respond to campus facility emergencies at all times
• Discipline employees in coordination with Human Resources as required
• Other related duties, as assigned
• Associate’s Degree and/or 3-5 years of experience working in a diverse housekeeping environment
• Knowledge of general union guidelines and operating procedures
• Experience in higher education is preferred
• Speaks clearly and expresses self well in one-on-one conversations and groups
• Interacts and proactively shares information with internal and external contacts where appropriate
• Develops effective relationships with peers, students and employees
• Assumes responsibility to ensure issues/concerns will be addressed and monitors them through conclusion
• Effectively manages own time and resources
• Customer service first attitude
• Spanish language skills a plus
• Self motivated
• Driven toward increasing knowledge and technical certifications
• Highly independent, competent and trustworthy
• Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel
• Partner with the Housekeeping Manager to recruit, develop, manage and monitor performance while making any recommendations for disciplinary and other human resources-related actions
• Inspect all assigned suites and public areas to ensure furnishings, guest suites, equipment, linens, and public areas are clean and in good repair to meet guest expectations. Advise employees of deficiencies and instruct on corrective action. Provide retraining as needed
• Assist with training of employees and ensuring that they have the tools and equipment needed to effectively carry out their respective job duties
• Assist with scheduling and room cleaning assignments to ensure proper coverage
• May perform all housekeeping duties necessary including cleaning guest suites and hotel public space to ensure guest satisfaction and owner expectations
• Partner with the Housekeeping Manager to inventory and maintain par levels for linen and room supplies
• Manage procedures of lost and found items

Evening Housekeeping Supervisor Resume Examples & Samples

• Responsible for overseeing and ensuring the cleanliness of all public areas
• Manage, train and develop the public area cleaners
• Manage guest issues and requests quickly and effectively
• Manage master keys in his/her possession
• Organise regular deep cleaning tasks, e.g. monthly deep cleaning and carpet shampooing
• Patrol Front of House areas and Public Toilets regularly throughout the shift
• Check status of hotel bedrooms and action any cleaning required and update status to give reception maximum amount of availability
• Work with other Housekeeping Managers, Office Coordinators, Reception and maintenance to maintain good communication
• Ensure a thorough handover to Housekeeping teams
• Carry out preventative maintenance on equipment
• Ensure team members comply with hotel security, fire regulations and all health and safety legislation
• Provide excellent Guest service
• A passion for delivering exceptional levels of Guest service
• Previous hotel or leisure sector experience
• Previous experience at Supervisory level
• Inspect all rooms assigned to room attendants in his/her section of the hotel on a daily basis
• Notify Room attendant of any deficiencies found in the room and note on the attendants board
• Check appearance of all employees to ensure compliance with Fairmont standards of appearance
• Submit maintenance reports/requests to Royal Service
• Confer with front office regarding information about discrepant rooms via phone or in person
• Physically checks discrepant rooms to ascertain status
• Inspect room attendants’ carts/signs board in the morning and the afternoon
• Builds strong rapport with support departments
• Minimum 2 years' experience in a Housekeeping role
• Proven ability to guide and coach team members
• An operational knowledge Microsoft Office suite (Word, Excel, PowerPoint)
• Leadership, written/verbal communication, coaching and interpersonal skills
• Strong guest service orientation
• Able to balance a variety of conflicting priorities while providing guest service
• Happy, friendly and helpful attitude to fellow team members and guests
• Enthusiasm and commitment to deliver exceptional service and deliver on room standards
• High Standard of personal presentation
• Previous experience at a similar level
• Knowledge of Opera would be an advantage

Housekeeping Supervisor Trainee Resume Examples & Samples

• A student of the hotel school or other relevant education
• Has great eye for detail and is punctual
• Good communicative and social skills
• Speaks preferably English and Dutch
• Ability to communicate in both English and Spanish would be an advantage
• Ability to push, pull and lift a moderate amount of weight
• This position requires full schedule flexibility to include working AM and PM shifts. Weekends and holidays
• A minimum 1 year hospitality experience preferred

Assistant Housekeeping Supervisor Beach Retreat Resume Examples & Samples

• Report to the Housekeeping Manager on the operations of the Department
• Monitor the daily housekeeping operations to ensure efficiency, effectiveness, safety and fun
• Supervision of all housekeeping areas and staff implementation in order to enhance levels of service, quality, and sanitation standards
• Ensure that all guests are served in an efficient and friendly manner with children as a primary focus
• Ensure the highest standard of cleanliness and maintenance in all areas under the housekeeping department
• Report any maintenance related issues to the Maintenance Department for repair and follow-up on these requests to ensure they have been carried out
• Run day to day operational shifts according to the standard operating procedures
• Ensure the Company’s Rules and Regulations are adhered to at all times
• Ensure the teams have the tools to do their jobs are available
• Assist management to ensure that monthly inventory of stock items are complete
• Maintain a close working relationship between the rest of the Hotel departments and Resort
• Ensure all cleaning schedules are completed as per schedule
• Ensure all aspects of the housekeeping areas are consistent with the corporate brand image
• Effectively manage all queries, ensuring confidentiality where appropriate
• Promote the company image via professionalism and support of the Housekeeping team services
• Ensure that the Housekeeping Team adheres to the correct brand for marketing displays
• Review and respond to guest related feedback as well as resolve and/or address to proactively avoid reoccurrence, and provide analysis of guest complaints with follow-up actions
• Assist the departments in the achievement of Company standards for guest satisfaction while ensuring maximum profitability is achieved through tight specifications, and working with the hotel teams
• Ensure all commodities are ordered, received, checked and stored correctly in accordance with company standards
• Ensure the security of the Hotel is compliant to the Merlin Operating Manual
• Development
• Attend Company training programs to develop capabilities to help the organization in managing the hotel’s housekeeping operations
• Input ideas regarding programs/initiatives focused on enhancing areas of operation
• Develop and lead a professional, efficient, and effective team with a focus on quality of service, and the delivery and development of the guest experience
• Act as a role model in leading through The Merlin Way
• Assist with employee training, motivation and evaluation of staff accordingly to ensure staff turnover remains within group targets. Responsible for hiring, training, development, performance management, team building, and other culture and people management activities
• Promote and demonstrate LEGO and Merlin’s culture and core values through words and actions
• Function as a stakeholder in terms of climate survey results within own area of operation
• Ensure Opening and Closing procedures are adhered to in accordance with Company standards
• Health & Safety
• Managers/supervisors are responsible for all aspects of Health, Safety & Security within their team in line with the Group Policy (HS001). In particular, they must ensure that risk assessments have been carried out, that safe working procedures are in place for all work activities and that all employees in their teams are aware of the Group Health, Safety and Security Policy and their obligations under it. They must ensure that safe working practices are monitored and that risk assessments and procedures are reviewed regularly. Where incidents do occur they must ensure that they are investigated appropriately, and that where necessary corrective action is taken to ensure that such incidents are not repeated
• Ensure strict compliance with all relevant Hygiene and Safety legislation requirements
• Employees are responsible for the safety of themselves, their colleagues and guests (where appropriate), in line with the Group Policy (HS001) and the law. In particular, they must ensure that they follow safe working procedures for all work activities that they undertake, and they must not use any tools or equipment for which they have not been trained. Where incidents do occur they must ensure that they are reported to their line manager, and must cooperate with any investigation as appropriate
• Giving personal attention, taking personal responsibility and using teamwork when providing guest service
• Listening, apologizing with empathy, finding a solution and following through when resolving guest problems
• Providing Yes I Can! genuine hospitality and teamwork on an ongoing basis
• Assuming the responsibility to notice when the guest is not satisfied and using their best judgment as to when it is appropriate to use 100% Guest Satisfaction
• Assists in training all housekeeping staff
• Assures that the Front Desk has room inventory in a timely manner
• Supervises the Housekeepers, inspects guestrooms and public areas throughout the resort
• Assures that the employees have the supplies necessary to perform their duties
• Assists in the inventory process
• Perform shift associated work such as room assignment, vacant room discrepancy reports, and departure reports
• Assist in all department meetings
• Documents and communicates maintenance request to engineering department to ensure resort service quality standards are met
• Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction
• Will be required to work in a fast paced stressful environment
• Displays professional image at all times through appearance, dress and conduct
• Follows company philosophies, policies and procedures and is able to effectively communicate them to subordinates
• Assist/conducts training classes regarding safety, security, department procedures and service guidelines
• Assists in the performance review process on a quarterly and yearly basis
• Ensures hotel is in compliance with all federal, state and local laws, including OSHA
• At least 2 years of related experience required
• At least 1 year of management experience preferred
• Manage guest requests and enquiries immediately
• Excellent leadership, interpersonal, and communication skills
• Strong computer proficiency, particularly with Microsoft Office
• Organization, planning skills and the ability to prioritize
• Commitment to accuracy and detail
• Must be available to work on Saturday and Sunday mornings for 8 hours shifts
• Must be available to work occasional shifts on Monday through Friday, as required by management

Junior Housekeeping Supervisor Resume Examples & Samples

• Monitor Housekeeping personnel to ensure rooms, and particularly those of priority members, known repeat guests and other VIP's receive special attention
• Informs other operating departments of Housekeeping matters, which concern notably the Front Office, to ensure accurate room status, in addition to communicating with Engineering and the Laundry
• Schedules routine inspections of all housekeeping areas including occupied and non-occupied rooms
• Inspects guest rooms in all Housekeeping areas on a regular basis to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced / refurbished as required
• Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary
• Follows up on progress of agenda items covered in regular meetings
• Maintains a steady flow of communication to the Housekeeping Manager on all matters affecting the Housekeeping Department
• Ensures that consumption of guest supplies is under control
• Works with the Housekeeping Manager on routine cleaning programs including spring cleans, etc
• Conducts pre-shift meetings and reviews all pertinent information for daily activities, to include but not limited to, departures, arrivals, and stayover scheduled cleans
• Assists in maintaining inventory of all supplies pertinent to housekeeping and laundry departments
• Assists in monitoring annual deep cleaning and carpet cleaning projects
• Ensures each room meets quality assurance standards before being placed in the property management system as clean and available through daily inspections of guest rooms and public space using designated inspection checklists
• Assists in ensuring proper, efficient, and timely communication channels are being maintained with management interdepartmentally
• Maintains communications with the Maintenance Department by providing a written work order or entering into the Asgard system
• Ensures that all lost and found items are bagged, tagged, logged into the Asgard system, and secured for sixty (60) days, or as outlined by state law
• Coordinates with resort security or designee with storage and disposal of Lost and Found items
• Assist in the training, motivating and assisting of team members to ensure fair, consistent and corrective action if necessary for team members in housekeeping, public area, and laundry
• Responsible for ensuring the cleanliness and organization of housekeeping vehicles and storage rooms
• Conducts weekly, monthly, and quarterly inventories in a timely manner, according to policy, to include maintaining desired par levels and recording of damaged and biohazard linen
• Assist in maintaining a safe work environment
• Assist in ensuring all team members have the tools necessary to perform their essential job functions
• Maintains the highest standards of professionalism when interacting with fellow team members, members, owners and guests
• Completes time keeping for all housekeeping team members in the absence of management
• A minimum of six (6) months of experience in the hospitality, hospital, and home/office cleaning field required
• A minimum of six (6) months of supervisory experience in the hospitality and/or customer service field required
• Assists the Guest Services Manager with daily duties
• Ensures that all employees (housekeepers, housemen, linen attendants, and general resort workers) report to duty punctually, well-groomed, and in proper attire
• Assists in the training of all ARAMARK, NPS, and OSHA policies and procedures pertaining to employment, safety, and sanitation
• Working knowledge of various cleaning utensils, dryers, washers, tools and fixtures, and cleaning solutions
• Knowledge of SDS on cleaning solutions in use
• Supervises housekeeping operations to include rooms, common area and heart of the house areas to achieve and maintain the resort's high standards of cleanliness
• Ability to read and interpret documents such as safety rules and maintenance procedures, write routine reports and correspondence, speak effectively before groups of guests and team members as needed
• Demonstrate basic mathematical skills, and ability to solve practical problems
• Understand and comply with a variety of instructions in written and oral form
• Demonstrate good judgment and decision-making skills
• Ability to multi-task in a fast-paced environment
• Provides guidance and directions to subordinates
• Carries out reasonable requests of management
• Bi-lingual - Spanish or French/Creole and English
• Perform routine cleaning tasks of patient rooms, offices and public areas
• Address patients, visitors, and co-workers in a pleasant and respectful manner
• Assist in any emergencies that may arise
• Adhere to facility standards concerning conduct, dress, attendance and punctuality
• Maintain confidentiality of facility employees and patient information
• Knowledge of housekeeping
• Knowledge of procedures
• Ability to work as a team player
• Ability to use hands in the performance of cleaning duties and the use of cleaning equipment
• Ability to respond to exposure to blood and bodily fluids
• Organize work assignments
• Control equipment and supplies
• Evaluate the job performance
• Assist owner and residents regarding services including: daily, tidy, midstay, etc . . . in an informative and helpful way
• Must possess a professional presentation
• Ability to speak, read and write the English language
• Previous Housekeeping experience at a luxury property preferred
• Requires knowledge of the ability to operate computer equipment
• Excellent ability to read and speak and write English
• Monitor inventory control of equipment, furniture and supplies
• Identify maintenance repair items and coordinates services with work control
• Perform related duties based on departmental need; perform housekeeping duties as needed
• Previous housekeeping experience
• General maintenance experiences a plus
• Good communication
• Customer service skills
• Make the opening tour of assigned area, checking for condition of floors, walls, vending areas, linen rooms, status of supplies and your staff’s needs
• Report anything unusual and assign items to correct situations
• Check for early services, special requests and VIPs
• Complete and turn in, or phone in, work orders on any damage you see or any reported to you by your staff
• Assist with scheduling and purchasing products

Senior Housekeeping Supervisor Resume Examples & Samples

• Previous experience in a Housekeeping supervisory role at this level
• Strong organisational skills
• An attention to detail
• Maintain control of linen rooms, storerooms, and cleaning supplies ensuring adequate security and supply
• Two years’ experience in hotel housekeeping preferred
• Must have good organizational skills
• Must be able to stand for a minimum eight (8) hour shift

Housekeeping Supervisor New Resume Examples & Samples

• To be actively involved with payroll and holiday management / submissions
• Ensuring safe control of chemicals and consumables
• Ensuring the team deliver high cleaning standards in line with contractual requirements and making sure good customer service standards are delivered
• To provide a professional service to our Carillion customers
• To work in a multi task environment using own initiative and following a defined process in line with contractual and client needs
• To act as part of a fully serviced facilities team within the Carillion office to ensure that core operating hours are covered
• Manage and monitor direct reports to ensure service is delivered within Company and Contractual Compliance
• Basic Scottish Disclosure check
• Credit check
• Right to Work
• Provide reference information dating back 3 years'
• Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping
• Adhere to cleaning procedures and instructions for use of cleaning agents
• Strip and make beds, changing bed linens, which may require lifting bedspreads weighing a maximum of 50 lbs
• Push and pull vacuum throughout entire room and empty trash
• Performs the functions of the Suite Attendant
• Daily inspections of guest suites to ensure Naples Hotel Development standards of cleanliness
• Provide training for all newly hired associates and implement on-going training to all Suite Attendants
• Assume the role of the Executive Housekeeper when he/she is not present
• Performs tasks assigned by Executive Housekeeper
• Be required to be cross trained with other departments and may be required to perform such task on a periodic basis
• Will realize guest satisfaction is of highest priority and associate must follow all guidelines and training related to put forth management
• Adaptability
• Hotel level housekeeping, preferably extended stay focused
• Monitor and control operation of various sections including, but not limited to linen room, uniform room, floors, public areas, offices and storerooms
• Inventory, issue and control use of linen, amenities, cleaning supplies and other housekeeping supplies
• Prepare staff schedules and payroll
• Ensure guest complaints are resolved in a timely manner
• Maintain employee attendance, uniform and room history cards
• Prepare purchase requisition forms. Compare requisitions and receipts to invoices. Present accurate bills to Assistant Housekeeping Manager for approval
• Responsible for lost and found
• Recommend hiring, developing, counseling, motivating and disciplining staff in accordance with hotel policies and procedures
• Maintain accurate records of linen and uniforms sent to and returned from laundry
• Support and uphold hotel philosophy concerning hiring, employee relations, supervision, and disciplinary action
• Interact in courteous and professional manner with all guests, staff and community members
• Respond in courteous, professional and rapid manner in order to resolve all guest and staff difficulties
• Supervise, direct, coordinate, influence and persuade staff in order to maintain service standards of hotel
• Interact with people beyond giving and receiving instructions, particularly interaction with supervisor, subordinates, co-workers, and guests in completing assignments, resolving staff and guest complaints
• Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic or schedule form
• Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure
• Maintain cleanliness and safety of work area
• Experience: Minimum three months’ supervisory experience; previous experience in a
• Managing a small team in all aspects of housekeeping service
• Striving to meet and exceed guest’s expectations at all times, whilst dealing with the practicalities of life on the train and the challenges it brings
• Leading by example and providing an environment that encourages feedback
• Keeping the team motivated, allocating daily and weekly tasks
• Have previous experience in a similar position
• Previous experience in supervising a small team
• Demonstrate a passion for attention to detail and a high level of service standards
• Have excellent communication skills and be able communicate to a professional standard with colleagues, managers and guests alike

Housekeeping Supervisor / Inspector Resume Examples & Samples

• Highlight vacant dirty rooms to be cleaned first on housekeeper’s boards
• Check vacant ready rooms to verify actual status
• Follow-up to ensure that linen shelves and carts are neat and organized
• Ability to perform role of all team members
• Assign responsibilities to team members
• Record performance check at 12 noon
• Check rooms for arriving VIPs
• A degree or diploma in Hotel Management or equivalent
• Previous experience at Housekeeping Supervisor level or above
• A successful track record of supervising a large team
• Proficiency with computers and computer programs, including Microsoft Office
• Previous experience with a Hotel Property Management system such as OnQ, Opera, Fidelio advantageous
• A passion for delivering exceptional guest experiences
• Demonstrated ability to work efficiently under pressure
• A competitive industry wage, uniform provided and laundered, meals on shift, and generous staff discounts within the Resort
• Team member only discounts on global Hilton room rates and 50% off products and services in participating Hilton hotels
• Membership with ‘Hilton Rewards’ Australasian benefits program
• Access to Hilton University training, offering more than 2500 learning programs
• Prepare purchase requisition forms. Compare requisitions and receipts to invoices. Present accurate bills to Executive Housekeeper for approval
• General Skills:Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data
• Technical Skills:Thorough knowledge of hotel and housekeeping department operations; thorough knowledge of computerized hotel systems; ability to access, input, analyze and retrieve information from computers; ability to maintain excellent relations with staff; ability to maintain staff and guest confidentiality at all times; ability to accept responsibility for actions of others; ability to manage by example; exceptional oral communication skills to ensure ability to negotiate. and persuade guests and staff to achieve results beneficial to operation of hotel; ability to converse calmly with irate guests, co-workers, superiors and subordinates in sometimes intense emotional situations; ability to focus and maintain attention to performance of tasks despite frequent stressful, emergency, critical or unusual interruptions; ability to memorize, recollect and quickly retrieve dates, names, times and other data; ability to add and subtract three digit numbers; ability to perform mathematical operations with units of measure including, but, not limited to dollars, cents, feet, inches, cups, pounds and ounces; ability to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions; ability to participate in all departmental and hotel-wide meetings
• Physical Requirements:Must be able to exert physical effort in transporting 35 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding
• Licenses & Certifications:None required
• Training and supervision of Room Attendants, Turndown Attendants, Housemen, Lobby Attendants to ensure all rooms/suites and public areas are cleaned and comply with hotel standards
• Open housekeeping: check rooms inventory, assign cleaning assignments including special requests, areas of concentration and deep cleaning
• Inspect Rooms, complete reports, verify status reports; report clean suites to hotel front desk and / or load into automated property management systems
• Monitor payroll reports and work schedules
• Monitor lost and found program
• Ensure stock rooms and carts are maintained with proper supplies
• Clearly communicate to associates the standards of performance and their role in contributing to individual and team success
• Ensure staff compliance with proper cleaning techniques, procedures, brand standards and regulations
• Ensure maintenance problems are promptly reported to Engineering through proper channels
• Respond to guest requests, concerns and problems to ensure guest satisfaction
• Read, write and speak English fluently. Knowledge of other languages is a plus
• Knowledge of inventories, scheduling and productivity
• Ability to communicate effectively with associates & managers & guests verbally and in written form
• Prepare morning reports, assign housekeeping staff to room responsibilities, give direction to laundry staff, and assign duties to common area staff. Follow up with staff to ensure all duties are being performed effectively, and efficiently. Ensure rooms are available on time for afternoon check in
• Inspect guestrooms to ensure that they meet the Heidel House Standards
• Submit the clean rooms report and any maintenance problems to the Executive Housekeeper
• Assure that the departments storage areas are being kept clean, well organized and inventories properly
• Maintain a professional and courteous manner when dealing with guests
• Report any personnel problems to the Executive Housekeeper
• Must be able to understand, perform and train all duties associated with the Housekeeping and Laundry Department
• Understand and adhere to all policies and procedures as outlined by the Executive Housekeeper, manual and maid's checklist
• Assist in the taking of the monthly inventory of department supplies and linens
• Assure that all department equipment and cleaning supplies are being properly and safely operated and maintained per the manufactures instructions
• Responsible for overseeing the Housekeeping and Laundry staff in the absence of the Executive Housekeeper
• Continuously check and inspect all furniture equipment and work areas for any safety hazards, reporting any and all such hazards immediately
• Perform any other duties as assigned
• Provide organization, instruction, guidance, communication, as well as exercise good judgment, while reinforcing Grand Geneva Resort / Spas high standards of quality
• Take requested inventories of furniture, fixtures, equipment and supplies, etc
• Ensure that both carts and linen/supply closets are kept clean, neat, and stocked according to departmental guidelines; Upon inspection of rooms, make certain all VIP's and Housekeeping supplies are in place
• Randomly inspect 2 rooms of self inspect attendants and all rooms of attendants that are not on self inspect program to ensure quality standards; Report all maintenance deficiencies in guestrooms and corridors via work orders
• Report all maintenance issues that need immediate attention; Expedite special guest requests, such as extra towels, blankets or pillows
• Assist with deliveries when required to ensure guest satisfaction. If it cannot be completed in fifteen minutes then notify guest of time needed and call back to assure completion; Closing department
• Is responsible for correct staffing levels and ensuring the smooth operation of the housekeeping department
• Assures all cleaning supplies and amenities caddies are stocked and ready for next shift; Report all suspicious persons or actions, hazardous conditions, etc. to the Loss Prevention Department
• Respond to guest questions; Provide instruction and/or guidance for guest and associate safety in fire or other emergency situations
• Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment
• Due to the cyclical nature of the hospitality industry, employees will be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required
• Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel's facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment

Residance Housekeeping Supervisor Resume Examples & Samples

• To handle Residance Guest concerns and react quickly, logging and notifying the proper areas
• To actively participate in daily briefing, daily warm up and department meetings
• To ensure Residance Room Attendants are informed daily about priorities in their section
• Fluent English
• Supervising and inspecting the work or assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests
• Assist with scheduling and room assignments to ensure proper coverage
• Ensure that all the team members are properly trained and have the tools and equipment needed to effectively carry out their respective job duties
• Control expenses and minimize wastage within all areas of housekeeping
• Complete administrative duties and closing duties such as filling out supply requisitions, maintenance request forms, and updating log books etc. and may perform all housekeeping duties necessary including making beds and vacuuming and cleaning guest rooms to ensure guest satisfaction
• Regularly assist with deep cleaning projects
• Support the Executive Housekeeper for the organization and the development of Housekeeping Department of the hotel in accordance with organization standard and procedures; (74 keys and with 50 housekeeping staff members)
• Responsible of daily communication with front office in order to satisfy Guests’ needs
• Responsible of anticipating Guests’ needs and communicate with them accordingly
• Responsible of supervision and décor of staff house, lockers and back of the house
• Responsible of communicating with guests and taking care of their special requests concerning housekeeping
• Supervises, develops and maintains an ongoing cleaning and maintenance operation for the resort including villa interiors, laundry services, and common areas
• Responsible for all departmental scheduling, training, hiring, and disciplinary action and coaching/counseling
• Ensures all projects are completed according to specifications and are completed on time
• Works closely with the Director of Operations to ensure coordination of activities
• Aids and instructs each department in scheduling work, ordering material and completing assignments by a specified date
• Maintain Lost and Found Articles
• Meets with architects to discuss blueprints, contacts contractors to submit bids for new construction, and meets with construction supervisors to discuss different phases of work
• Performs work within departmental expense plans
• Studies work schedules and estimates worker-hour requirements for completion of job assignment
• Interprets specifications, job orders, and company policies to workers and enforces safety regulations
• Initiates or suggest plans to motivate workers
• Address guest complaints regarding housekeeping service or equipment
• Manages product inventories
• Monitor Synergy for guest calls, PM's, housekeeping requests
• Encourage and maintain open communication, rapport and cooperation with all internal departments to foster best possible service to guest
• Ensure all rooms are inspected and clean by 4pm guest arrival time. Records inspection results on a tracking log and inspects when needed
• Practice safe work habits and ensure safe work practices to avoid injury to self and others
• Maintains time and production records
• May estimate, requisition, and inspect materials
• May confer with other supervisors to coordinate activities or individual departments
• May set up machines and equipment
• All other duties as assigned by any executive of the company
• Analyze and interpret policies established by administrators
• Must possess basic computational and computer skills
• Extensive knowledge of the resort, its services and facilities
• Working knowledge of federal, state, and local laws governing occupational safety and health, wage and hour issues, and labor relations
• Understand the technologies required in the work you are directing
• Plan and direct the work of others, either directly or through supervisors
• Work with a variety of situations
• Solve problems using facts and personal judgment
• React quickly in emergency situations and make decisions that may involve large expenditures or the safety of others
• Maintains a positive attitude at all times, supporting the policies of Senior Management of the Casino as well as Senior Management of Pinnacle Entertainment
• Must maintain the strictest confidence of any and all confidential information disclosed by an Boomtown entity
• Track team member’s attendance in accordance with approved attendance-tracking system
• Develop budgets for housekeeping department with assistance from Hotel Operations Manager
• Maintain contact with vendors obtaining the latest information on products, training, and training materials
• Thorough knowledge of housekeeping skills
• Knowledge and experience in management
• Provide representation of department in specific project and company meetings
• Five years experience in a medium to large hotel
• Responsible for ensuring that housekeeping supplies are adequately stocked and available for cleaning purposes. Maintain and safeguard against misuse or theft. Instruct employees on the dangers of warnings associated with chemical use and instructions on proper use. Maintain inventory records for all supplies purchased
• Keep carts, linen room and equipment neat and orderly and assist in the performance of monthly linen inventories
• Prepares payroll for employees in housekeeping department
• Ability to accurately follow and provide instructions, both verbally and written
• Ensures the excellent quality and hygiene of the floor management services provided for guests
• Manages floor staff
• Ensures that the hotel rooms and common areas are clean and pleasant at all times
• Supervises room maintenance together with the Engineering Department
• Ensures the high quality of any services provided by a third-party (linen hire, cleaning etc)
• Coordinates room allocation in conjunction with the front-desk team
• Manages the team's work schedule while complying with local labour legislation
• Ensures the respect of rules regarding hygiene, cleanliness and the safety of guest property
• Supervises and coordinates the day to day activities of workers engaged in cleaning and maintaining premises. Inspects assigned areas in order to provide feedback to management and employees on the cleanliness and maintenance of those areas against standards. Provides training, coaching, and counseling to housekeeping employees
• Supervise the performance of public area attendants, general cleaning projects and take appropriate action to correct deficient conditions, behavior, and work practices. Inspect all public areas and employee areas and assess compliance with all established standards as they relate to cleanliness, maintenance, safety, and security. Report, as directed, any observed deviations to established standards
• Assist in conducting interviews and screening for the hiring process, conduct training, and evaluate job performance as directed
• Assist in managing administrative duties, to include payroll edits
• Complete and communicate work schedules for employees in accordance with staffing guides/productivity requirements. Ensure only authorized over-time is allowed
• Assist in managing of cleaning supply consumption and report any low inventory levels to housekeeping manager
• Coordinate and execute general cleaning tasks to established high standards, ensuring that the use of cleaning products adhere to health standards
• Perform to established high standards other duties as requested, such as cleaning unexpected spills and executing special guest requests
• Complete daily checklist from assigned inspection zones, record and report any maintenance deficiencies to the engineering team
• Communicate facility information on events, and compliance guidelines by conducting pre-shift meetings daily
• Ensure all processes are followed as trained
• Supervisory responsibility over Public Area Attendant, Property Maintenance Attendants, and Specialized Tech- Supervise 30 employees
• Associate’s/Technical Degree; 1-2 years of experience or equivalent combination of education and experience
• Must have the ability to respond to common inquiries or complaints from guests, regulatory agencies, and community members
• Must have the ability to read and interpret documents, such as safety rules, operating and maintenance instructions, and manuals
• Must have the ability to perform basic math skills
• Must have the ability to solve practical problems and deal with a variety of situations
• Intermediate computer knowledge; MS Office
• Walking 60% of the time
• Sitting 1% of the time
• Standing 9% of the time
• Lifting/moving maximum of 50 lbs
• Must be able to exert well-paced ability in limited space
• Position requires walking and giving direction most of the working day
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
• Requires manual dexterity to use and operate all necessary equipment
• High Noise Level
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the Casino Facility. In addition, attendance at all scheduled training sessions and meetings is required
• Ensure that Health and Safety is the number one priority by complying with all safe work practices, policies, and processes
• Monitor the safety of everyone around them, PPE, WHMIS, safe work practices are the first priority for all Housekeeping team members everyday
• Inspect and audit daily rooms, check-out rooms, time-out rooms, and special assignments for conformance to prescribed standards of cleanliness
• Supervise, lead and coach all housekeeping team members for success
• 2+ years of previous Housekeeping Supervisor experience or 5+ years experience as a housekeeper
• Diploma in Hotel Management is considered an asset
• Must have current Standard First Aid Certificate
• Strong motivational skills and a positive attitude
• Strong time management, reporting and organizational skills
• Computer skills would be considered an asset
• Minimum of 1-year hotel experience
• Excellent communication skills as well as good computer skills
• Prior Hyatt experience preferred
• Must be able to multitask and work independently
• Ability to tolerate moderate amounts of walking, including stairs and indoor and outdoor climates
• Must be able to lift, push, and pull a moderate amount of weight often (approximately 50 lbs.)
• Trains, and supports employees according to their job duties
• Responsible for ordering cleaning supplies
• Maintains adequate inventory level within budget guidelines
• Makes recommendations and suggestions to hire, transfer, suspend, layoff, promote, terminate, recognize and reward employees with in his/her span of control
• Responsible for interpreting and enforcing company and departmental policies and procedures to staff. Confronts and documents unsatisfactory performance and policy violations
• Cleans various offices and/or public areas as assigned by Management
• Responsible for the cleanliness of guest rooms daily in accordance with cleaning procedures, stocking cart with room supplies, replacing bed linens and replenishing guest room supplies
• Requires strong attention to detail, ability to communicate effectively with guests and team members verbally
• Ability to bend, lift, and be standing or walking all day
• Follows proper chemical usage and ratios
• Daily cleaning includes: bathroom (toilets, floor, mirror, bath tubs, sinks and walls), Kitchens (dishes, stove, counters, sinks, floors, and windows) and Bedrooms (changes of linens, vacuuming, dusting, remove garbage, polish and clean furniture)
• Ensures that any problems are brought immediately to the attention of the appropriate department/person
• Performs all job duties in a safe manner
• Upholds all "be the difference" guest service standards
• Abides by and upholds all ARAMARK policies
• 1-2 years previous work experience in a Housekeeping supervisory role or comparable position preferred
• Ability to pass pre-employment background check
• Ability to prove eligibility to work in the United States
• Responsible for checking house count and maintaining its accuracy
• Train new employees, help to develop and implement training program
• Be up to date on all guest services, promotions, and events in the hotel
• Must be able to perform all Front Desk duties
• Work with Housekeeping and Front Office teams to maintain and improve guest service scores
• Minimum 1 year experience in a hotel environment (guest service)
• Assist in the selection, development, counseling and discipline of associates on a regular basis
• On a daily basis, train, supervise the activities of housekeeping associates, and monitor productivity and adherence to work standards
• Inspect and evaluate the physical condition of the property and submit recommendations regarding repairs, painting, furnishing
• Perform all duties of a Room Attendant or House Attendant as needed
• Show them you CAN, show them you CARE; following all essential principles of RLHC
• Have passion for service; like taking care of others; and provide that friendly above and beyond service to our guests
• Review, comply with, and promote the company's Affirmative Action Plans for minorities, women, veterans and persons with disabilities
• Considerable knowledge of housekeeping policies, procedures, equipment, and supplies
• Prior experience as a supervisor or lead worker
• Able to multi-task, follow-through and prioritize well to meet deadlines
• Ability to connect honestly and openly with your guests and your team
• Ability to develop effective working relationships with fellow associates and managers
• Has at least 1 year experience in a similar capacity in hospitality industry
• Is a great team player responsible for the operations of the designated Housekeeping areas in the hotel
• Has supervisory skills to guide and coach junior colleagues
• Lead, train and supervise housekeeping staff on a floor or designated area to ensure all rooms and public areas meet established cleanliness and quality standards
• Assess inventory of, assign for cleaning and inspect facilities
• Verify and report status and/or discrepancies of facilities
• Communicate and coordinate with Engineering/ Property Operations to ensure efficient maintenance and repair of items related to facilities and public areas
• Assist in performance evaluations of housekeeping staff, as needed

Housekeeping Supervisor Timber Ridge Resume Examples & Samples

• Visually inspect and verify all discrepancy rooms on report
• Visually inspect guestrooms, public areas and corridors for cleanliness, quality of standards and visual appearance as directed by the Housekeeping Manager. Correct room status as needed
• Monitor performance and productivity of room attendants, public area attendants, and house persons
• Ensure all jobs are completed within the shift and control expenses by monitoring productivity
• Ensure that both carts and linen/supply closets are kept clean, neat, and stocked according to departmental guidelines
• Upon inspection of rooms, make certain all VIP's and Housekeeping supplies are in place
• Randomly inspect 2 rooms of self inspect attendants and all rooms of attendants that are not on self inspect program to ensure quality standards
• Report all maintenance deficiencies in guestrooms and corridors via work orders
• Report all maintenance issues that need immediate attention to the duty engineer example clogged toilets, leaks, and fire hazards etc
• Expedite special guest requests, such as extra towels, blankets or pillows
• Assist with deliveries when required to ensure guest satisfaction. If it cannot be completed in fifteen minutes then notify guest of time needed and call back to assure completion
• Closing department
• Is responsible for correct staffing levels and ensuring the smooth operation of the housekeeping department during the shift and communicating with next shift via log books or voice mail anything that needs additional attention
• Inspects floor landings and closets to ensure departmental standards of cleanliness are maintained
• Assures all cleaning supplies and amenities caddies are stocked and ready for next shift
• Report all suspicious persons or actions, hazardous conditions, etc. to the Loss Prevention Department. Turn all lost and found items in to Lost Prevention
• Respond to guest questions. Provide guest assistance, directions, and information as requested
• Provide instruction and/or guidance for guest and associate safety in fire or other emergency situations
• At least one (1) years of leadership experience leadership in an Environmental Services position preferred
• Previous experience in a hospital environment preferred
• Experience working in a union environment is preferred
• Experience using LEAN or other similar performance improvement methods to transform operations preferred
• Must complete GWUH Hazardous Materials Training for Generators within 60 Days of hire
• Strong oral and written communication skills Strategic planning skills
• Ability and experience to interact as a business partner to other departments and executives within the hospital and with external customers/partners
• Supervisory experience preferred as this position will oversee hotel associates
• 1-2+ years experience working in a guest service oriented Housekeeping Department preferred
• Intermediate word and excel required
• Must be able to work a flexible work schedule as the hours for this management position will vary
• Strong interpersonal skills and a can-do positive attitude
• Assist in Associate Scheduling
• Assist in management of submitting payroll
• Verifying completion of daily work assignments
• Key Inventory
• Shift Reports
• Assist in weekly inventory/ordering of supplies
• Keep Assistant Executive informed of any and all Associate needs
• Valid Texas Drivers License
• Computer Knowledge
• Communication both written and verbal
• Professional Attitude
• Maintain proper associate uniform standards and footwear which is slip resistant, enclosed toe and heel
• Ability to make independent decisions
• Must be able to work under time restraints and pressure
• Open Housekeeping: check room inventory, assign suites to suite attendants
• Monitors payroll reports and work schedules
• Monitors lost and found program
• Assign daily cleaning boards; evenly distribute work amongst the team
• Communicate and coordinate with Front Desk Agents about the status of rooms in a timely and efficient manner
• Assist the Executive Housekeeping Manager with administrative duties as needed, such as scheduling, payroll edits, inventory, ordering, etc
• Oversee the Lost & Found program
• Ensure all staff are properly trained and have the tools and equipment needed to effectively carry out their respective job duties
• Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair. Control expenses and minimize waste within all areas of housekeeping
• Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating log books etc
• May perform all housekeeping duties necessary including making beds and vacuuming and cleaning guest rooms to ensure guest satisfaction
• Speak fluent English, using correct grammar
• Maintain a highly positive and friendly image that will reflect well on hotel's overall professional appearance
• Able to work in fast paced environment with attention to details
• Able to prioritize, organize and follow-up
• Able to focus on guest and staff needs, remaining calm and courteous
• Must be able to adhere to hotel's dress code and grooming standards
• Carrying or lifting items weighing up to 50 pounds, and pushing and/or pulling
• Frequently bending, stooping and kneeling
• Supervision and ongoing training of Housekeepers, Inspectors and Hospitality Attendant
• Continuous visual inspections of Condominiums and units to ensure everything is clean and in working order
• Detail oriented; self-motivated; good communication skills; guest service oriented - required
• SAFETY and Security
• Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters)
• Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury
• POLICIES AND PROCEDURES
• Maintain confidentiality of proprietary materials and information
• Follow company and department policies and procedures
• GUEST RELATIONS
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible
• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible
• COMMUNICATION
• Speak to guests and co-workers using clear, appropriate and professional language
• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call
• Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email)
• Talk with and listen to other employees to effectively exchange information
• Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness
• WORKING WITH OTHERS
• Partner with and assist others to promote an environment of teamwork and achieve common goals
• Housekeeping Protocol
• Complete required Housekeeping paperwork, including reports, worksheets, activity logs, and checklists
• Contact Engineering, At Your Service (AYS), Delighted to Serve (DTS), or Housekeeping office directly for urgent repairs
• Check with the appropriate source (e.g., Housekeeping office, manager/supervisor) for additional assignments throughout the shift
• HOUSEKEEPING COORDINATION
• Communicate additions or changes to the room assignments to Housekeeping staff as they arise throughout the shift
• Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry
• Check and resolve issues with discrepant rooms with the Front Desk (e.g., guest was scheduled to check-out but bags were found in the room)
• Record, monitor, and update list of Do Not Disturb' rooms
• Assign rush rooms and rooms previously on the Do Not Disturb' list to Housekeepers as they occur
• Communicate with Housekeepers throughout the day to ensure that vacant dirty rooms are cleaned by the necessary time
• Basic mathematical skills to prepare moderately complex calculations for reporting
• Ability to deal effectively with team members, vendors, contractors, etc
• Ability to access and accurately input information using a moderately complex computer system
• Ability to Communicate effectively and professionally with team members, written and verbal format
• Ability to read and understand memorandum and financial reports
• Ability to supervise a team consisting of a large number of people
• Knowledge of the housekeeping industry and trends within the housekeeping field
• Ability to organize and prioritize work in order to meet deadline
• Ability to exercise judgment independently
• Ability to prepare the room attendants daily work schedule
• Ability to handle evening shift
• Quality control checks for guest rooms
• Monitor and supervise employee performance standards
• Ensure that guest rooms and hallways are properly cleaned and maintained, exceeding our guests' expectations, while adhering to hotel standards and operating in a cost efficient manner
• Provide effective training, follow up, support and coaching for all staff under their supervision
• Maintain required productivity levels
• Ensure that a healthy and safe working environment is maintained
• Ensure that our environmental initiatives are being maintained
• Performance management of employees
• Various committee participation
• Experience with Hotel Property Management System
• Responsible for ensuring the highest level of overall housekeeping services throughout the hospital in accordance with company policies and procedures, federal, state and local authority guidelines
• Manages the day-to-day planning, organizing, directing and training/development of team members
• Assists in screening new applicants and training new staff as assigned
• Performs individual tasks related and similar to those performed by direct reports
• Analyzes and resolves problems, determines work techniques, monitors for regulatory compliance, maintains production, interprets and supports policies and demonstrates solid subject matter knowledge
• Ensures high morale and productivity levels through staff planning, training & development, and ongoing communication including performance reviews, career development and consistent feedback and/or corrective action
• Assists Housekeeping leaders in the building of an efficient team of employees, by participating and showing initiative concerning quality hiring, retention and development of colleagues
• Responsible for taking a lead role in the coordination of all Housekeeping employees and activities including: office opening and closing, daily room assignments, evening service assignments, special tasks, and shift briefings
• Ensures that our colleagues’ appearance is always reflective of our grooming standards and that they are always in a clean and proper uniform
• Responsible for communicating all operational concerns to the leadership team and proactively finding appropriate solutions and implementing action
• Responsible for maintaining high level of performance, work quality and service standards of Housekeeping colleagues
• Ensures guestrooms and public areas are serviced, maintained and prepared in a timely and efficient manner
• Ensures completeness of guestroom mini bar items, refill & charge consumptions promptly and alert discrepancies as required
• Responsible for liaising with Front Office, Engineering and other departments in the overall operations of the rooms division to ensure the highest level of guest service are maintained
• Processes requests and delegates work assignment in a timely manner while adhering to Fairmont’s brand standards
• Follows all Occupational Health and Safety regulations
• Ensures all Housekeeping Colleagues adhere to the material outlined in the Fairmont Code of Ethics
• Ensures key control procedures and adheres to Hotel’s policies with regards to security
• Must possess the ability to make informed decisions through organizing, planning & taking ownership to assigned responsibilities
• Must have excellent communication skills, both written and verbal
• Must be results-oriented by being motivated and driven to meet objectives
• Must have the ability to manage several tasks simultaneously
• Must be physically fit in order to lift and move furniture and equipment
• Proficient in the English language (verbal & written), second language is an asset
• Previous supervisory and training/teaching experience is an asset
• Must have a strong leadership skills, able to motivate and lead employees to achieve the department’s vision and measurable goals
• Assign work to Room Attendants and train personnel in housekeeping duties; may perform cleaning duties
• Post room occupancy records
• Adjust guest complaints regarding housekeeping service or equipment
• Write requisitions for room supplies and furniture renovation or replacements
• Examine carpets, drapes and furniture for stains, damage, or wear
• Check and count linens and supplies
• Aid in budget control through supervision of employees use of linen, supplies and equipment
• Record inspection results and notifies cleaning personnel of inadequacies
• Communicate with other hotel departments regarding problems which need their attention
• Ensure key control policies
• Take the initiative to greet guests in a friendly and warm manner
• Familiarity with regulations of the material safety data sheets when using chemicals
• Understand simple instructions
• Learn simple procedures and techniques
• Perform routine work or the same task over and over again
• Plan the work of others
• Licenses/Certifications: N/A
• Management Activities
• Train associates
• Direct the work of associates
• Monitor associates productivity and efficiency
• Address associate concerns
• Plan the work
• Determine the techniques to be used
• Apportion the work among associates
• Determine types of materials, supplies, machinery, equipment/tools used or merchandise to be bought, stocked & sold
• Control the flow and distribution of materials or merchandise and supplies
• Provide for the safety and security of the employees or the property
• Work directly and efficiently with the Executive Housekeeper to lead the department
• Provide clear direction in assigning and instructing housekeeping and laundry staff in details of work. Thorough inspect rooms
• Plan, organize, and monitor staff activities to ensure compliance with quality assurance standards set by hotel, which requires continuous visual inspection of guest rooms and public space areas including restaurants, lounges, meeting rooms, etc
• Communicate both verbally and in writing to provide clear direction to staff
• Previous hospitality experience in a Three Diamond organization, Four Diamond preferred
• A personality that thrives in a fast-paced, customer-oriented environment with a lot of variety
• Knowledge of corporate policies applicable to housekeeping, especially those relating to safety and security of guest and hotel property
• Basic mathematical skills to prepare moderately complex calculations for financial reporting
• Customer Service: Welcome & acknowledge each & every guest in person with a smile, & a friendly verbal greeting. Engage guests in conversation regarding their stay, property services, & area attractions/offerings. Manages difficult or emotional customer situations. Responds promptly to customer needs & requests for service & assistance. Meets & exceeds guest expectations

Seasonal Housekeeping Supervisor Resume Examples & Samples

• Maintain up-to-date owners' files on each unit, recording, typing of clean and date, unit inventories, arrival inspection checks, and inventory charges
• Prepares incident reports following proper company procedures
• Ability to direct work of others
• 1 year related housekeeping experience required
• Minimum 3 years Housekeeping experience in a full-service boutique or luxury hotel environment required
• Minimum 1 year supervisory experience in Housekeeping operations preferred
• Prior experience using Microsoft Office required. Experience with web-based Outlook 365 helpful
• Must display ability to work with general computer operations, including reservations software (OPERA, HotSOS/REX)
• Must be able to communicate professionally in English, both written and verbal
• Conversational abilities in Spanish and other languages helpful
• Must be able to lift up 25 lbs
• Must be able to safely access all areas of the hotel across varying conditions
• Must be able to multi-task and display ability to recognize that the guests’ interests and needs are always primary
• Must be bi-lingual
• Good organizational skills and detail oriented
• Prioritize and direct work of staff
• Update room statuses throughout the day on the hotel computer system
• Report deficiencies and maintenance requirements
• The ability to communicate, write and speak English
• Perform other related duties as requested by Executive Housekeeper or Housekeeping Manager
• Any other reasonable tasks as assigned
• Previous supervisory experience in hotel housekeeping preferred
• Knowledge and use of electronic technology
• Help Housekeeping Manager with proper, adequate training and re-training of all housekeeping staff
• Identify to the Housekeeping Manager and employees requiring coaching, counseling or progressive discipline, with intent to improve performance, attitude and appearance
• Give Commendations as warranted
• Assist with department purchasing, maintaining consistent availability of all cleaning products, machinery, amenities, etc
• Assist in the implementation of the “Quality Assurance Program”
• Assist in the implementation of new standards to provide the guests the highest quality of service
• Through close communication with Housekeeping Manager, recommend areas in need of improvement
• Assist with scheduling to keep payroll costs within budgeted guidelines
• Attend all scheduled meetings Report in either written or verbal form all information to the Housekeeping Manager
• Responsible for proper quality control and daily monitoring of housekeeping staff
• Ensure standards of cleanliness are met in all areas of responsibility following proper LEED Green Cleaning Standards
• Assist in the preparation of timely and fair performance appraisals of all staff
• Leads, trains and supervises room attendants and inspectors to ensure all rooms and public areas meet established cleanliness and quality standards
• May inspect rooms as occupancy and staffing needs fluctuate
• Provides support to Executive Housekeeper to ensure that guest satisfaction scores meet or exceed brand benchmarks
• Demonstrates the desire and ability to provide high quality service to both internal and external customers
• Makes self available to staff to answer questions and provide direction
• Continually works to improve supervisory skills
• Delegates work assignments and follows up to ensure completion
• Develops staff so that successful customer service scores are achieved
• Performs work with little or no supervision; works independently
• Takes responsibility for own actions
• Stand more than 2/3 of the time

Housekeeping Supervisor OE Resume Examples & Samples

• Monitors the condition of all housekeeping equipment for proper maintenance, cleaning and repair to protect assets and ensure maximum efficiency and a safe work environment
• Assesses inventory, assigns, inspects and verifies and reports status of rooms/suites
• Record data concerning work assignments, personal actions and prepare periodic reports
• Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards
• Follows instructions and responds to management direction
• Walk more than 2/3 of the time
• Sit less than 1/3 of the time
• Talk or hear more than 2/3 of the time
• Push / pull up to 50 pounds
• Set up and maintain stock of food preparation line
• Adhere to policies and procedures regarding sanitation and sanitary food handling
• Health Card
• Proof of Hepatitis Shot
• Check with dispatch about open rooms, late services, drop rooms, etc
• Read email, check and print your calendar. Check for any pre-con, meeting, etc
• Track remaining VIP’s, digital check-ins and room readiness, print house count
• Check remaining VD’s to arrivals
• Check for any PM call offs, check for any mid shift room attendants
• Assign any late services to PM staff and PM Houseman sections
• Assign any task for PM shift (make rollaway bed, cribs, cleaning of shower chairs, etc.)
• Assign PM lobby areas to take care of by 5pm
• Department Lead during shift with PM is scheduled off
• Prepare to cover dispatch at 2:30pm – gather information from pass on
• Check room attendant’s boards for remaining credits and notify supervisors of remaining credits
• Conduct a cross reference of VD’s, VC’s, and VP’s with ONQ. Contact supervisors to check
• Print discrepancy report, OOO rooms and ensure supervisors have statuses
• Conduct a cross reference of VD’s, VC’s, and VP’s with ONQ every hour
• At 4pm – check the room attendant’s boards with remaining credits
• At 4:30pm to 5pm – supervisors preparing to leave. Check for inspections and end of day reports
• At 5:30pm – check to ensure rags are being washed, caddies are organized on carts and phones have been plugged in. (Remember to close all applications on IPhone)
• At 6pm – conduct cross reference and check rooms. Conduct a quick written inspection of these rooms
• At 7pm – email all discrepant, OOO room status to front office
• Prepare productivity
• Check house count and dispatch paperwork to ensure we have the right amount of coverage for the following day
• At 8:30pm – insert off days into Watson, update missing times in ADP, and Birch street receiving
• AT 9pm – check to see the completion of trash, caddies should be completed, and complete ADP
• Complete all banquet room set-up and breakdown according to established rules of etiquette
• Insure that the function is set up according to the specifications of the function sheet
• Coordinate cleaning of banquet rooms with scheduled events
• Maintain cleanliness of banquet rooms
• Maintain organization and inventory of banquet linen, equipment, dishware and supplies
• Knowledge of banquet set up procedures and policies
• THIS POSITION IS OPEN TO THAI NATIONALS ONLY DUE TO WORK VISA RESTRICTIONS
• Thai nationality
• Male & Female
• Over 25 years of age
• Minimum of 2 years experience in a similar position
• Good command of both spoken and written English
• Computer Program Require: Computer literacy
• Three years experience as a Room Attendant in a Housekeeping Department in a major hotel
• Trained in all Housekeeping Department skills in an international hotel
• Ability to train and supervise staff and communicate well with management and guests
• Represent the hotel in a positive manner at all times
• Inspect rooms to verify all rooms for vacant ready or occupied clean status
• Report repairs and maintenance issues to Engineering Department
• Prepare show rooms and VIP rooms
• Assist in processing AM and PM room status reports
• Forward all lost and found items to our security department
• Maintain clean and orderly linen rooms and storage areas
• Deliver supplies and keys to room attendants, when needed
• Maintain a high degree of morale while insuring that all house rules and regulations are fully enforced
• Perform any other reasonable duties as required by the Management from time to time
• At least three years similar experience in a luxury property preferred
• Perform tasks requiring bending, stooping, kneeling and/or walking with or without reasonable accommodation
• Communicate in the primary language of the hotel
• Able to work: Holidays, weekends and any day/shift
• Previous housekeeping experience, with at least one year in a supervisory role
• Ability to read, write and speak the English language fluently
• Marriott brand experience preferred
• Ability to stand, sit, or walk for an extended period of time or for an entire shift
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
• Ability to effectively deal with guest and employee concerns in a friendly and positive manner
• Intermediate computer skills
• Inspects hospital areas to ensure satisfactory completion of work and takes corrective action as necessary
• Prepares activity and employee performance reports for submission to management, including reports on work completion, incidents and/or unusual circumstances
• Distributes all necessary cleaning supplies and equipment to working staff
• Oversees trash removal from entire facility
• Minimum of three (3) years related work experience to ensure familiarity with technical and administrative aspects of housekeeping in a hospital environment
• Knowledge of cleaning methods and cleaning equipment
• Must have good communication and interpersonal skills, and the ability to comprehend and follow instructions
• Must be able to safely and efficiently operate electrically powered and manual cleaning equipment
• Ability to train and supervise workers and to perform a wide variety of cleaning tasks
• Housekeeping/cleaning experience in an institutional, or commercial cleaning environment such as hospitality (hotel/motel), commercial cleaning company, manufacturing, health care facilities, etc
• Supervise a section of approximately 60-80 guest rooms with a team of approximately 7 -12 Room Attendants
• Initiate and maintain effective communication within the housekeeping department and other departments
• Ensure prompt handling of all guest requests
• Daily administrative task of completing Room Attendant progress reports
• Order linen closet supplies from Housekeeping Housepersons
• Control lost & found procedures
• Assist in the training and supervision of housekeeping Colleagues
• Inspect all assigned rooms for cleanliness and maintenance
• Supervise the supply, proper use and care of equipment, linen and cleaning supplies
• Report all maintenance deficiencies and follow through with repairs in rooms and surrounding areas
• Ensure that all recycling is carried out daily
• Maintain inspection records on a daily basis of room attendants, guest room status, mattress turning, periodic cleaning and any other projects when necessary
• Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
• Experience in a housekeeping department required
• Proven leadership ability required
• Valid Alberta driver’s license required
• Ability to work well under pressure in a fast-paced environment
• Guest Service: Accountable for guest satisfaction by leading the housekeeping team; assigning, inspecting, recording housekeeping actions in all areas of the hotel. Timely respond to guest concerns or requests in courteous and friendly manner, focuses on service recovery when applicable. Works side by side with staff to train and model appropriate guest service standards. Achieves goals by developing and implementing service programs within the housekeeping department designed to increase guest satisfaction
• Safety/Risk Management: Conducts routine inspections of housekeeping operations to maintain standards per B. F. Saul Company Hospitality Group, local, state and federal regulations. Keep all information up to date in Material Safety Data Sheets to ensure proper procedures when using chemicals. Ensures a clean and safe work environment, and follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents
• Associate Management and Development: Responsible for directing staff performance; take appropriate corrective action as needed to hold team members accountable. Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing team members. Assist with coaching, and development of all team members. Assist with required training for department team members and ensuring training records are maintained. Analyzes quality issues, identifies training needs and ensures implementation to improve results. Utilizes available resources and adheres to B. F. Saul Company Hospitality Group training policies. Promotes collaboration and positive, professional work environment
• Self/Workload Management: Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs. Uses expertise to advise and implement changes to housekeeping operations as needed Assist with housekeeping/laundry initatives and meeting productivity standards at the hotel level. Must have high attention to detail, good communication skills, leadership ability and excellent problem solving skills. Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving. Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines Adheres to all B. F. Saul Company Hospitality Group Standard Operating Procedures

Assistant Housekeeping Supervisor Resume Examples & Samples

• Strong guest service, interpersonal and supervisory skills are required
• Ability to take initiative and effectively adapt to changes
• Ability to recognize emergency situations and takes appropriate action
• Ability to establish and maintain cooperative working relationships
• Ability to use sound judgment; working independently with minimal supervision
• Abillity to perform a variety of duties often changing from one task to another with impending deadlines and/or established timeframes
• Ability to perform well with frequent interruptions and/or distractions
• Perform all shift checklist responsibilities & reporting requirements
• Be familiar with property, departments, hours of operation and services of the hotel
• Answer basic Housekeeping related questions
• Assist team with training, supplies and support in order to consistently provide quality guest rooms and public areas
• Comply with federal laws and break periods
• Complete maintenance work orders (Swiss Service)
• Monitor and evaluate Room Attendant’s performance
• Turn in all lost and found items in accordance with “Lost & Found procedures”
• Clean, dust, scrub, polish and service guestrooms (when needed) in accordance with hotel procedures and Housekeeping Room Attendant checklist
• Conduct room inspections to ensure all rooms are cleaned to standard
• Maintain status reports for guest rooms
• Follow procedures for ‘Do Not Disturb’ rooms
• Actively participate in housekeeping’s ‘deep clean’ or ‘preventive maintenance’ programs
• Participate in all departmental meetings
• Participate in required training programs
• Any other reasonable requests made by a Supervisor
• Run all Housekeeping Reports
• Report any damage and hazards
• Report suspicious activity in hallways or heart of the house
• Answering the housekeeping phone and fulfilling guest requests
• Consistently walk the hotel for inspection purposes
• Work as a team, helping all employees to complete the required activities that ensure we blow away Guest expectations
• Present a professional image to employees, guests, clients, owners and investors
• Ensure compliance with company standards, policies, and guidelines, local government regulations
• Operate ethically to protect the image of Swissôtel Chicago
• Utilize programs (recycle) designed to help Save the Planet
• Upon employment, all employees are required to fully comply with Swissôtel rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment
• 1-2 years related experience
• Prior experience in 4-star hotel preferred
• Basic knowledge of Excel, Word and Opera is an asset
• Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel
• Ability to speak & write English, read and comprehend instructions, correspondence, and memos
• Ability to perform all housekeeping duties as outlined in hotel specific training outlines and property specific checklists
• Familiar with frequently used Standard Operations Procedures
• Knowledge of how to operate all Housekeeping Equipment
• Ability to stand for long periods of time, stoop, kneel and crouch
• Use of chemicals and must be able to lift and/ or move up to 15-40 lbs
• Must be able to recognize situations that require immediate supervisory attention
• Must be detailed oriented and be able to multitask
• Ability to effectively present information on one-on-one and small group situations to customers, clients, and other employees of the organization
• Inspect the cleaning and servicing of guestrooms and public areas
• Ensure that the Guest Room Attendant’s linen cart is neat and well organized
• Ensure check out/vacated rooms are a priority
• Must be able to push or pull a minimum of 75 lbs
• Must be able to communicate via radio and phone as needed
• Able to work with management on special projects
• Able to set priorities for your section and provide feedback to others that enhances performance
• Move, bend, lift, carry, push, pull, and place objects weighing up to 75 pounds without assistance
• Inspects the cleaning and servicing of guestrooms
• Provides immediate feedback to room attendants if work is not up to standards; providing appropriate follow up training
• Reports any repairs or discrepancies in guest rooms
• Assists in processing AM and PM room status reports
• Assists with the maintenance of a fully stocked linen closet
• Ensure all lost and found items are logged appropriately and follow up on lost and found inquiries
• Ensure each room attendant has appropriate supplies and linen, and maintains a neat and well organized cart
• Assist with the cleaning of guest rooms, amenity delivery, turn down service and laundry execution when necessary
• To assist in maintaining a highly motivated and trained staff that continually strives or excellence in service and cleanliness
• Assigns special projects as directed by Housekeeping Management
• Close coordination and communication with other internal departments
• Monitor all guest requests to ensure they are met within the prescribed limits
• Be familiar with all Housekeeping operating procedures, including PDQ standards
• Provide support to the Director and Assistant Director of Housekeeping in all areas of the Housekeeping operations
• Ensure that the public areas are clean and tidy when necessary
• Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process
• Understand the importance of our Medallia scores
• Aid guests in locating other areas of the hotel (walk them to destination if possible)
• Be actively engaged with all housekeeping associates, providing recognition, training and motivation
• Deliver personalized, memorable guest experiences by utilizing the Power of One and encourage staff to do the same
• Excellent customer service, communication and problem solving skills
• Prior hotel housekeeping experience required or other relevant hotel experience
• Prior supervisory experience or relevant leadership experience is strongly preferred
• Stand or walk for an extended period or for an entire work shift. Requires frequent bending and squatting. Lift, carry, and place objects weighing up to 30 lbs. Push/pull objects weighing up to 75 lbs
• Leading a team in providing a housekeeping and cleaning service
• Providing clear staff rotas, ensuring quality standards and checks, team accountability and high productivity
• Overseeing and conducting cleaning of the communal kitchens twice per month
• Logging maintenance issues when required, managing effective stock control processes and ensuring optimum stock levels are maintained
• As well as a variety of important leadership and supervisory duties such as monitoring progress and quality of work, conducting 1-to-1 meetings, managing personal development needs and planning and managing resource levels (including rota management, holiday and recruitment)
• Take time to relax with 25 days` holiday
• And most importantly, you`ll be working within a fun, passionate and vibrant team

Remote Housekeeping Supervisor Resume Examples & Samples

• Assign, supervise, and guide all unit housekeeping and janitorial staff
• Plans and prepares work schedules and assignments
• Approves staff payroll documents, payables, etc
• Assist staff in the resolution of work related difficulties
• Provide recognition, counseling and discipline to assigned staff
• May perform some actual duties of assigned staff as well as cover unusual circumstances
• Responsibilities may include interviewing and or hiring housekeeping and janitorial staff
• Adhere to strict safety guidelines, utilizing proactive methods
• Actively support and provide guidance in accordance with established safety program, policies and practices
• Actively participates in corporate safety program
• Conduct safety meetings and insures daily operations are in compliance with company and client safety requirements
• Identifies, resolves, or appropriately reports worksite safety hazards
• Responsible for HazCom implementation documentation
• Complete accounting, safety, or administrative documentation or record keeping
• Complete assigned supply orders and billings
• Regularly take, control, replace, and disperse assigned inventories
• Regularly conduct facility inspections to maintain the quality of provided services
• Coordinate associated equipment care and maintenance
• Manage unit scheduling and various travel requests
• Personally resolve minor maintenance or client emergencies as they occur or take steps to permanently address them
• May be responsible for handling commissary: cash, inventory control, deposits, ordering, and merchandising
• Other related duties may also be assigned
• High school diploma or GED equivalent supplemented by formal training, or equivalent experience
• Minimum of three (3) years verifiable management experience in housekeeping, janitorial or service industry
• This experience must demonstrate a working knowledge of cleaning processes and equipment; training and providing direction to staff; and involvement in or advanced knowledge of corporate safety programs
• A valid Driver’s License and an acceptable driving record for the past three (3) years to be eligible under NMS’ vehicle insurance policy

Facilities Housekeeping Supervisor Resume Examples & Samples

• Make sure the SOW is followed and done properly
• Make sure all cleaning supplies and consumables are ordered and on site
• Make sure all new hires and staff have received the proper training
• Make sure all inspections are completed and any failures have been corrected
• Properly allocate work responsibilities among subordinates. Counsels, coaches, and supervises all custodians
• Knowledge of contract requirements and creation of schedules to maintain properly skilled staffing levels to satisfy those schedules
• Ability to train custodians on work-related equipment
• Conducts cost versus effectiveness tests for new products ordered
• Issue reports and summaries as required
• Counsel and coordinate with customer management representatives on all matters relating to services performed
• Resolves clients’ concerns, conducts follow-up calls and makes onsite visit inspections for satisfactory job performance
• Meet periodically with subordinates to review status of various elements of facility services and to institute corrective measures for any deficiencies found
• Assist in formulation of budgets for labor, materials, equipment, and capital expenditures
• Ensures all equipment in proper working condition including carts, scrubbing equipment, etc
• Orders replacement items through purchasing, and works with vendors regarding repairs to existing equipment
• Perform any additional duties on an 'as required' basis where such duties are within the scope of contractual responsibilities
• Strong organizational and planning skills, responsiveness, attention to detail and excellent follow-through
• Ability to work effectively under pressure and manage multiple priorities
• Demonstrate excellent customer service skills and experience working closely with contractors, vendors, suppliers
• Minimum of two/three years of recent experience in working supervision of custodial and related employees performing cleaning functions in major facilities
• Must have general hands-on knowledge of both routine nightly and daytime facility cleaning and related services
• Must possess adequate knowledge of technical skills and techniques required by this contract, and will be able to recognize circumstances under which cleaning techniques may be hazardous to the facility or personnel
• High School education or equivalent preferred
• Must read, write and speak the English language
• Minimum of 3 years Housekeeping/Room Attendant experience and or 1 year of Housekeeping Supervisor/Room Inspecting experience
• Must be able to communication effectively and efficiently with other departments and the guests via email and verbal communication
• Customer service experience
• Available weekends and holidays
• Prior Hilton Brand Hotel experience preferred
• Assist in counseling of associates to include verbal communications, preparation of written documentation for management administration with associate(s) along with assistance of performance appraisal preparation
• Administer discipline as needed at a supervisory level and ensure disciplinary procedures are followed
• Follow all Marcus Hotels and Resorts policies and procedures, OSHA standards and procedures, Marriott Standards, and key control procedures
• Must be able to represent the company in a professional, well-groomed and courteous manner
• Provide training to all Housekeeping staff as applicable
• Ensure appropriate standards of conduct, hygiene, uniforms and appearance are maintained
• Make recommendations to his/her supervisor regarding improved methods and procedures so as to have a positive impact on guest/associate satisfaction
• Attend all scheduled mandatory Housekeeping Department meetings, trainings and hotel meetings
• At least 1 year of prior supervisor experience required, previous housekeeping supervisory experience preferred
• Must be willing and able to smile
• Must be able to lift, push, pull and or carry up to 50 lbs
• Ability to prioritize and organize workload to ensure deadlines are met
• Ability to provide clear direction, instruction, and guidance to subordinates in the English language
• Ability to communicate effectively to associates in a secondary language, bi-Lingual preferred
• Ability to understand reports and relays correspondence
• Accurately performs all essential job functions
• Manage and supervise all tasks of his/her staff
• Ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms and housekeeping pantries according to set standards and procedures
• Supervise public areas
• Ensure that guest supplies are replenished
• Ensure guests’ requests are promptly and courteously met
• Report damage or malfunction in hotel rooms using P.M.S system
• Maintain equipment in proper state of cleanliness and repair
• Maintain a section floor report
• Conduct daily briefings with staff at floor level
• Conduct regular room checklists
• Report unusual behavior/activities on floors to Assistant Housekeeping Manager
• Comply with hotel’s health, safety and hygiene policies
• Attend meetings and training sessions as required
• Fully understand the difference in guest levels (VIP) and in room categories

Housekeeping Supervisor / Manager Resume Examples & Samples

• Organizes and prioritizes scheduling and routing of staff based on occupancy, arrivals, and departures in order to have product guest ready at established check-in time
• Maintains log of room entry key cards, pagers, and radios
• Maintains payroll and productivity reports to monitor labor expense. Reviews two-week payroll report
• Communicates with associates via radio to facilitate changes/modifications in work assignment and fulfill guest needs
• Inputs unit readiness status in the lodging system and communicate with the front desk to update on status, and special requests
• Coordinates activities with outside vendors such as fire wood delivery, snow removal, carpet cleaning, and pest control service
• Coordinates with Banquet and Set Up departments the placement and removal of equipment in units
• Performs various clerical duties such as report distribution, filing, run nightly backup report, completion of various forms, distribution of paychecks, etc
• Performs other duties as required
• Key issuing (recorded through “IN & OUT” logging)
• Supervise cleaning of guest rooms, corridors and stairwells using the cleaning checklist
• Recognize guests needs and monitor guests request on the floor
• Report 24 hrs. DND/Sleep out rooms to the H.O.D or Front office
• Ensure floor pantries are well stocked and tidy
• Monitor and request supplies/linen for all the pantries
• Perform miscellaneous job-related duties as assigned
• Supports Audit Standards: Directs room assignments and inspects work of Housekeepers and Housepersons. Ensures Quality Assurance (QA) process is met, resulting in appropriate cleanliness and quality levels; supports Loss Prevention and safety standards procedures
• Maintain Positive Customer and Associate Relationships: support Housekeeping and Hotel Leaders in an effort to ensure proper staffing and scheduling for maximum productivity; assist in controlling payroll costs to achieve maximum profitability; communicate priorities to staff through daily and weekly meetings
• Administrative Duties: Responsible to communicate inventory and purchasing needs to Director of Housekeeping and/or Housekeeping Manager
• Communicates clearly
• Computer knowledge; Must be able to work with Microsoft word & Excel
• Flexible with hours and shifts
• Ability to coach & be a team player
• Minimum 2 years of housekeeping supervisor experience in luxury hotels
• Judgment and decision making
• Fluent in English and Spanish
• Familiar with Opera systems
• Primary Duties & Responsibilities
• Analyze and interpret established policies
• Understand the government regulations covering business operation
• Make business decisions based on productions reports and similar facts as well as on your own experience and personal opinion
• Able to complete projects in a timely and effective manner
• Deal with general public, customers, employees with tact and courtesy
• Change activity frequently and cope with interruptions, organized
• Speak and write clearly, bi-lingual
• Accept full responsibility for managing an activity
• Computer knowledge: read and write reports
• Job Requirements
• Supervises housekeeping and laundry staff: hire, fire, evaluations, training and development
• Establishes and maintains cost control systems for staffing linen inventories and cleaning supplies
• Enforces policies and procedures
• Schedules staff according to labor standards and forecasted occupancy
• Monitors and maintains level of cleanliness in rooms, storage areas, laundry, restrooms, and public areas
• Compiles and reports accurate status of guestrooms to front office
• Enforces standard procedures for the acceptance, security, and return on guests’ lost and found items
• Maintains productivity and labor cost goals
• Conducts inventories of linen, supplies, and equipment as required
• Supervise and ensure the cleanliness of the guest rooms
• Ensure that all Housekeeping duties are carried out to the highest standard in order to provide guests with maximum efficiency of service and comfort
• Ensure that Room Attendants’ cleaning quota, linen count and missing items are accurate
• Monitor Housekeeping ambassadors’ performance to ensure that guests receive prompt and courteous service
• Supervise the ambassadors within the department, and ensure that the correct standards and methods of service are maintained as stated in the Department's Operations Manual
• Inspect guest rooms in all Housekeeping areas on a regular basis to ensure that the furnishing, facilities and equipment are clean and in good repair, well maintained and replaced or refurbished as required
• Plan and organize regular departmental training for all staff, especially new staff, paying particular attention to courtesy, efficiency, service standards, grooming, diplomacy and actual job knowledge
• Assist in the preparation of the hotel strategic plan, goals program, and the Housekeeping Departmental Budget
• Ensure that the Department's Operational Budget is strictly adhered to and that all costs are strictly controlled
• Serves as a working lead, coordinating activities of housekeepers engaged in cleaning and/or maintaining smaller less complex facilities of commercial, health care facility, school, residence hall, or other establishments
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; managing and approving timesheets
• Must have reliable transportation to work at various job locations when needed on the job. Mileage will be reimbursed as per the mileage reimbursement policy
• Assists in ensuring a safe working environment throughout the facility for all employees by complying with all company safety and risk management policies and procedures
• Assists in monitoring employee productivity and provides suggestions for increased service or productivity
• Responsible for the coordination of routine responsibilities of employees. Responsibility for specific work or functional activities as directed by on-site management
• Responsible for orientation and training of employees
• Performs day to day assignments in addition to lead duties
• Works with customers to ensure satisfaction in such areas as quality, service, and problem resolution
• Takes an interest and initiative in the development of the facilities team
• Participates in regular safety meetings, and safety trainings. Applies all applicable OSHA requirements to all assigned work. Reports all accidents and injuries in a timely manner
• Adapts procedures, processes, tools, equipment and techniques to meet the requirements of the position
• High school diploma, or GED equivalent
• At least two years hotel supervisory experience or three years janitorial experience that evidences a working knowledge of cleaning equipment and general cleaning processes
• Must have experience conducting inspections and quality assurance
• A Valid drivers license and an acceptable driving record for the past 3 years to be eligible under NMS’ vehicle insurance policy
• Must have at least 2 years experience in the hospitality
• Previous supervisory experience and a college degree preferred, but not required
• Must be able to stand for prolonged periods of time
• Must be able to work PM shifts
• Ensure that all bedrooms and public rooms are serviced and cleaned daily
• Ensure an adequate supply of clean linen in a good state of repair
• Ensure that rooms are checked regularly for repairs and refurbishing, and that appropriate maintenance is complete
• Liaise with Housekeeping Managers and notify them of areas in need of attention pertaining to decor
• Ensure that staff are coached and trained to perform their duties effectively
• Ensure that attendance registers are completed daily and in accordance policies
• Ensure that adequate supplies of cleaning materials are available
• Ensure that staff areas are kept clean and in a good state of repair
• 2 years: Previous experience as a Housekeeping Supervisor in a luxury hotel
• Ensure that trash/garbage removal meets with health, safety and sanitation regulations including receiving dock areas and the grounds surrounding the area. Maintaining the cleanliness of all trash/garbage units
• Inspects equipment and furnishings and prepares work orders for maintenance
• Maintains cleanliness of the community buildings
• Deliver on the promise of Sonesta Service in all interactions with guests and clients
• Inspect all assigned rooms and public areas to ensure furnishings, guest suites, equipment, linens, and public areas are clean and in good repair to meet guest expectations
• Advise employees of deficiencies and instruct on corrective action
• Previous background from the hotel industry preferred

Intercontinental Milwaukee Housekeeping Supervisor Resume Examples & Samples

• Assist with scheduling of room assignments to ensure proper coverage
• Inspect all assigned areas to ensure furnishings, guest rooms/suites equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed
• Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair
• Control expenses and minimize waste within all areas of housekeeping
• Assists with Lost and Found, including packing and mailing of packages
• Performs manual duties of subordinates as necessary to cover temporary staff shortages
• Ensures furniture, facilities, and equipment are maintained and in good repair
• Promotes excellent guest/associate rapport by reacting promptly, efficiently and courteously to all guest and associate requests/issues
• Ensures appropriate standards of conduct, hygiene, uniforms and appearance are maintained
• Attends all required Housekeeping Department and other meetings
• Understands reports and related correspondence and accurately performs all essential job functions
• May be required to work nights, weekends, and/or holidays
• Coaching colleagues
• Managing TAS and ensuring we are picking the right candidate that fits our company culture
• Requisitions for any open positions in the housekeeping department that need to be filled in a timely manner
• Conduct colleague level interviews
• Conduct references checks for all new hires
• Prepare all paper work for New hires ( EAF’s)
• Other duties as assigned to support the housekeeping team
• Monitor performance and recommend disciplinary action in accordance with company rules and policies. Alert management of potentially serious issues
• Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating log books, etc
• May perform all housekeeping duties necessary including makings beds and vacuuming and cleaning guest rooms to ensure guest satisfaction
• Report, turn in, and/or log all lost and found items according to established procedures
• Understands, follows, and enforces all Aramark/location policies and procedures
• Ensures the proper delivery and retrieval of guest requests such as extra pillows, blankets, and refrigerators
• Consistently strives to improve the communication process and always follows up with Housekeeping Director
• Conducts department line-ups to ensure that pertinent information is being communicated on a daily basis
• Ensures that Material Safety Data Sheets are updated and are kept in prominent locations in Housekeeping and Laundry. Ensures that OSHA standards are met on a daily basis
• Leads all employees in such a manner as to obtain the best service at all times, at maximum work efficiency and at the highest level of quality
• Ensure that serving the hotel guest in a friendly and efficient manner and identify the #1 priority
• Provide supervision and support to each housekeeper and houseperson; provide training when necessary
• Ensure that all reports are prepared completely and on time
• Ensure that proper key controls are in effect
• Take inventories as scheduled and maintain par stocks
• Schedule associates for shifts according to projected occupancies. The Director of Services will have the final approval of weekly schedule
• Review operating statements looking for unusual overage and shortage
• Involve senior housekeepers in as many administrative functions as possible to further develop them. Senior housekeepers will report to housekeeping supervisors. Supervisors will report to Director of Services
• Review out-of-order rooms daily
• Provide orientation and training to new hires
• Ensure that lost and found are stored properly and that logs are maintained
• Always be professional and ethical when dealing with guest, associates and vendors
• Ensure that staff adheres to grooming standards and that uniforms are clean, neat and complete
• Ensure that storage rooms are clean and neat
• Ensure that associates are aware of and involved in accident prevention
• Track and maintain department quality goals
• Conduct performance reviews on a timely basis so that not retro pay occurs
• Run VIP report on a daily basis and inspect rooms
• Assign daily projects and follow-up at the end of the day
• To be changed and ready for work at appointed time as shown on Rota. Ensuring your uniform and badges are worn as to Hotel Standard. If you are sick, ring in before duty commences and speak to the Housekeeping supervisor, assistant Housekeeper
• To sign for any keys you may have and to be responsible for that key during your shift. Never loan your key to anyone, even a work colleague. Return and sign key back in before leaving the hotel
• To systematically check all bedrooms (departures, stays, ready vacant rooms) to ensure they have been cleaned and serviced to brand standards
• To supervise the work of the room attendants providing assistance and support and taking corrective measures should the standard of work deviate from the Hotel standards
• Inform the office Co-coordinator of any discrepancies extra departures, extended stays or vice-versa
• To make sure that you carry out the day briefing and the 15 minutes training with all the room attendants and Housekeeping associates
• The co-ordination of training and orientation of your team members. Maintaining training records and updating accordingly and assisting in the measuring of Hotel standards
• Report and follow up on all maintenance requests on a daily basis
• To assist in Inventories
• To ensure all departmental practices and procedures to be confident in their implementation and assist in the necessary modification of any as requested
• To supervise the deep cleaning of bedrooms, changing of shower curtains etc
• To ensure all trolleys are tidy at the end of the day and that the worksheets for staff have been signed
• To maintain a smooth working relationship with associates of other departments
• To ensure that all room attendants hand over all lost property as soon as it is found and that it is recorded according to the hotel standard
• To be aware of and carry out all Hotel Security
• To report any suspicious person(s) or packages immediately to the duty manager
• Co - operate and communicate with your associates, supervisors and management to ensure effective team work and high morale
• Have a good knowledge of all hotel facilities and be able to answer guest questions in a quick, polite and helpful manner
• To carry out any other reasonable task as requested e.g. checking public areas
• Commitment to supportive teamwork and open communication
• Responsibility for ongoing enhancement of their skills and performance
• Recognition of personal accountability for their own actions and the outcomes of those actions
• An understanding of the effect of their behavior on our guests, their fellow employees and the reputation of the Company
• High School education or equivalent experience
• Experience required is from 1 to 2 years employment In-related position
• Service orientated;Able to take ownership and initiative
• Mandarin speaking is a must and work authorization in China is required
• Related hotel working experience
• Pleasant and Friendly;Work independently;Able to take ownership and initiative
• Lead and supervise the day-to-day operation of the department to ensure service standards are followed
• Handle Guest concerns and react quickly, logging and notifying the proper areas
• Minimum 1 year experience in a supervisory capacity in a hotel Housekeeping environment
• Able to convey information and ideas clearly
• High School Diploma or equivalent plus two years housekeeping experience including some supervisory training/experience
• Ability to speak, read, and write fluent English; other languages beneficial
• Experience with Microsoft Office preferred
• Carrying, lifting or pulling items weighing up to 50 pounds
• Life Insurance
• High school diploma is required
• Requires a minimum of six months to one year of job‑related experience
• Must possess a valid Florida driver’s license with an acceptable motor vehicle report
• Strong leadership skills and supervisory skills
• Ability to direct the work of others using tact and good judgment and to communicate effectively with staff, faculty and students
• Must be able to work as a team and adapt to changing situations and schedules during the course of a day while maintaining a positive attitude
• Ability to handle conflict in a productive manner and to give employees timely, performance-based feedback as appropriate
• Ability to read, write, and follow instructions
• Knowledge of the materials, methods, and equipment typically used in janitorial work
• Ability to perform a variety of moderately heavy custodial tasks in the care of buildings and equipment
• Supervise the Housekeeping staff. Ensure new associates are equipped with the necessary knowledge and skills to achieve job expectations. Evaluate the staff’s job performance and coach and counsel as necessary. Clearly communicate to associates the standards of performance and their role in contributing to individual and team success. Ensure all required training occurs including orientation, safety, fire, alcohol awareness, food handling and blood-borne pathogen. Ensure staff compliance with internal controls, policies, procedures, standards and regulations. Insist on a work environment that is free from harassment
• Perform and supervise the cleaning and inspection of the guest rooms, public areas and back of the house. Ensure compliance with proper cleaning techniques, procedures, brand standards and regulations. Ensure proper use of cleaning equipment and supplies
• Issue staff cleaning assignments including special requests, areas of concentration and deep cleaning
• Order supplies and maintain accurate inventory as assigned
• Log items into the Lost and Found and respond to inquires regarding lost items
• On time and at work when scheduled and in proper uniform
• Attend department meetings as scheduled
• Consistent professional and positive attitude and actions when communicating with guests and associates
• Report any incidents of guest dissatisfaction or matters of significance to manager / supervisor so that corrective measures may be taken
• Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures. Write shift reports including reports on any incidents of theft, accidents or injuries when assigned. Check with manager/supervisor before leaving work area for any reason
• Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested
• Any other duties / tasks as requested by management
• Ability to effectively and efficiently supervise staff, daily operations and resolve operational problems in compliance with policies and procedures. Ability to appropriately interview, hire, schedule, motivate, train, monitor and address staff performance. Knowledge of housekeeping principles and practices along with proper use of cleaning equipment and supplies. Ability to timely compile facts/figures, identify, investigate and resolve matters. Ability to follow an appropriate course of action based on policies and procedures. Ability to operate a computer, phone and other office equipment. Attention to details with good organizational and efficient time management skills
• Display consistent professional leadership with effective listening and communication skills. Ability to work in a fast paced environment, sometimes under pressure, while simultaneously handling competing and changing priorities. Ability to satisfy the legal requirements for employment within the jurisdiction
• Considerable knowledge of housekeeping program
• Ability to assess and use housekeeping chemicals
• Ability to plan, coordinate, direct and supervise large groups of personnel
• Ability to judge supply and equipment, and how to use them properly
• Supervise the implementation of housekeeping standards and procedures in relation to
• Valet service
• Cleaning service
• Management of all incoming and outgoing calls
• Solve employee grievances
• Perform Room allocations and inspections
• Ensure guest valet is processed and delivered in a timely manner
• Ensure consistency within the department
• Ensure you have complete knowledge of room types, layouts and facilities
• Maintain adequate stock levels
• Recycles where-ever possible and enforces cost saving measures to colleagues
• In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel
• Perform general cleaning tasks using standard hotel cleaning products as assigned by a supervisor to adhere to health standards
• Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests
• The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities
• Requires good communication skills, both verbal and written
• Must possess basic computer skills
• Ability to work longer shifts based on business and staffing levels
• Previous experience in a leadership role and prior hotel/hospitality experience preferred
• Possess strong interpersonal skills and have the ability to effectively interact with people of diverse backgrounds
• Must have excellent multi-tasking, organizational, and administrative skills
• Report on adverse guest comments as and when required
• Report and record Lost and Damaged items
• Log daily events in logbook and follow up on previous information reported by other team leaders daily
• Prepare duty rosters of Housekeeping Attendants
• Make requisition twice weekly of amenities for guest supplies
• Report shortcomings in the section operation
• Check all guest rooms, public areas, F&B outlets, toilets, lockers and car parks
• Prepare and issue room status report
• Report and follow up on repair and maintenance
• Document all incidents in logbook
• Ensure function rooms and toilets are clean before functions start
• Attend to guest requests and complaints
• Check on the standard of “Turn downs service”
• Ensure rooms done by room attendants are released
• Liaise closely with Front Office Department regarding guest room status
• Report house linen stocks which are running low to the Executive Housekeeper
• Ensure subordinates are wearing the correct uniform and their name badges at all times
• Report discrepancies and irregularities to the Executive Housekeeper
• Ensure that new Room Attendants/Housekeeping Attendants are given orientation and are introduced to all machinery and employees within the department, prior to the commencement of their first shift
• Analyse and take corrective measures whenever mistakes are made
• Ensure and check that the quality and quantity of laundry output is met on a day to day basis
• Ensure the production targets of the laundry are met at all times
• Notify Room Attendant(s) of any deficiencies found in the room and note on the attendant’s board. Ensure the Room Attendant returns to the room to correct the deficiency, when applicable. Re-inspect the corrected room
• Communicate with Guest Services regarding information about discrepant rooms.Physically check the room to determine status
• Oversee training of Room Attendants
• Assist Housekeeping Management in preparation of Standard of the Week
• Monitor all V.I.P.'s, special guests and requests
• Recruits, hires, provides orientation/training, and retains a sufficient number of qualified staff to carry out the responsibilities of the housekeeping functions. Ensures employee performance meets or exceeds expectations and periodic performance appraisals are conducted on a timely basis
• Ensuring resident rooms, bathrooms and common areas daily are cleaned (dusted, dry mopped, wet mopped, sanitized, scrubbed) according to facility procedures
• Overseeing the cleaning of walls, ceilings, windows, mirrors, and waxing of floors according to department procedures and cleaning schedules
• Ensuring housekeeping supplies are kept out of reach of residents at all times
• Supervising the disposal of trash and waste, including bio-hazardous waste and other materials that require special handling, only in accordance with facility policies and procedures
• May occasionally perform the above housekeeping duties in cases of emergency or staffing shortages
• Minimum of one (1) year housekeeping and / or laundry experience in an institutional setting

Internship Housekeeping Supervisor Resume Examples & Samples

• Enthusiastic
• A team player
• Service-orientated
• Independent
• Strong organizing skills
• Speaks good English
• Supervise housekeeping staff and coordinate staffing schedules to ensure the proper cleaning of offices, public areas, residences, and community grounds
• Plan and schedule cleaning programs, including but not limited to annuals, move-in preparations, and carpet cleaning
• Monitor inventory levels, order all equipment and supplies needed for department, and ensure the safe handling and storage of them
• Assist housekeeping staff with cleaning duties, including cleaning floors, restrooms, kitchens, resident apartments and other areas
• Strive to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices
• One year of Housekeeping Supervisor experience preferred in a skilled nursing facility
• Must be aware of State and Federal Regulations for SNFs
• Ability to communicate effectively with residents, families, staff, vendors and the general public
• Flexible schedule, including availability to work evenings, weekends and holidays as needed
• Experience: Minimum three months’ supervisory experience; previous experience in a housekeeping department for a luxury or ultra-luxury hotel
• Education: High school diploma; some college
• Technical Skills: Thorough knowledge of hotel and housekeeping department operations; thorough knowledge of computerized hotel systems; ability to access, input, analyze and retrieve information from computers; ability to maintain excellent relations with staff; ability to maintain staff and guest confidentiality at all times; ability to accept responsibility for actions of others; ability to manage by example; exceptional oral communication skills to ensure ability to negotiate. and persuade guests and staff to achieve results beneficial to operation of hotel; ability to converse calmly with irate guests, co-workers, superiors and subordinates in sometimes intense emotional situations; ability to focus and maintain attention to performance of tasks despite frequent stressful, emergency, critical or unusual interruptions; ability to memorize, recollect and quickly retrieve dates, names, times and other data; ability to add and subtract three digit numbers; ability to perform mathematical operations with units of measure including, but, not limited to dollars, cents, feet, inches, cups, pounds and ounces; ability to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions; ability to participate in all departmental and hotel-wide meetings
• Physical Requirements: Must be able to exert physical effort in transporting _____ pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding
• Licenses & Certifications: None required
• Strong interpersonal communication skills
• Strong supervisory skills with the ability to supervise large groups of employees
• Ability to operate power cleaning equipment
• Thorough knowledge of cleaning materials, processes, and equipment
• Ability and willingness to respond to emergency situations
• Sufficient strength and dexterity to perform duties and responsibilities of this job, including heavy work
• Ability to wear and use personal protective equipment
• Ability to read English
• Valid driver’s license for the state of New Hampshire
• Ability to effectively present information in one on one and small group situations to customers, clients and other employees of the organization
• Ability to perform these operations using units of American money and weight measurement, volume, and distance
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form
• Must be able to resolve conflicts and delegate responsibility
• Will work both inside and outside. Must have the ability to lift up to 40 pounds
• Inspects guest rooms, conference rooms and public areas for sanitation; cleanliness; orderliness; proper supply and equipment levels; damage; and related accommodation needs according to legal mandates and unit policies, procedures, rules, regulations and guidelines
• Oversees the reporting of room and public area damages and defects to proper maintenance and repair personnel
• Orders and maintains stock levels of cleaning and guest room supplies, linens, and related housekeeping items; as well as other general hotel inventories as assigned
• Interviews, recommends for hire, and manages the performance of assigned housekeeping and student support staff
• Trains staff in proper room and area setup, cleaning methods, use and storage of chemicals, and related duties
• Develops systems and schedules work in order to meet labor cost objectives
• Maintains records on employee sick, vacation and personal leave usage; lost and found items; and other areas as assigned
• Provides assistance to guests, conferees, and other customers by answering questions, resolving problems and complaints, giving directions, and referring to appropriate personnel
• Provides assistance in other general hotel and related areas as assigned
• Responsible and accountable, under the direction of the Housekeeping Leader for the efficient overall day-to-day operation of the hotel whilst on duty. They are to maintain the highest standard of guest service and satisfaction
• Responsible for emergency the team spirit and motivation all staff. They must also be fair and just in any staff disciplinary action required. Is also expected to be a “hands on” supervisor
• By this, we expect that they be prepared to lend “hands on” assistance if a hotel area becomes very busy. It must be emphasizes that this “hands on” assistance must be approached with the “hotel as a whole” in mind and must not be detrimental to the efficient operations of other areas
• As a representative of senior management, will be called upon to deal with guest problems or complaint related to the maintenance of the rooms
• Is responsible for the general appearance of the rooms and their bathrooms, cleanliness, working conditions of the equipment, the overall décor and atmosphere
• Informs maintenance of any defaults (TV out of order, tap not working, lighting, etc.) and checks upon repairing
• Is responsible for the laundry service of the hotel
• Supervises the general cleaning, the general appearance and the décor of all working areas and offices of the hotel
• Manages the stocks of guests’ supplies and advertising documents and supervises their distribution
• Applies the hotel's security regulations (in case of fire)
• Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste) and meets Ibis' ISO 14001 environmental commitments as applicable to the role, if the hotel is involved in the program
• Prepares daily assignments, schedules to include established routine duties to housekeeping staff, as well as special areas
• Tours (rounds) facility periodically, covering each assigned area to observe the housekeeping staff at work and to determine that instructions and safety rules are followed
• Inspects premises to determine next assignments and to ensure that trash/garbage removal meets with health, safety and sanitation regulations including receiving dock areas and the grounds surrounding the area. Maintaining the cleanliness of all trash/garbage units
• Introduces and instructs personnel on the use of new equipment and cleaning methods to provide a most efficient and economical method for maintaining the facility
• Interviews employment candidates
• Trains new employees, assigns tasks and closely supervises until fully trained. Coaches, counsels and disciplines housekeeping staff; performs interim and annual performance appraisals; terminates employment when necessary. Signs off on timesheets for employees
• Maintains an inventory of housekeeping supplies, materials and equipment. Prepares requisitions for replacement inventory. Inspects equipment and furnishings and prepares work orders for maintenance
• Determines that collection and distribution of linen meet the needs of the facility
• Keeps records/audits, cycle cleaning, and common areas of the facility that have to be cleaned on a weekly, monthly, semi-monthly or annual basis
• Investigate and resolve housekeeping related complaints
• Two to three years of experience in housekeeping operations
• Clerical ability to direct and control housekeeping activities and evaluate cleanliness and neatness using policies and procedures
• Ability to monitor and maintain the cleanliness of the facility
• Ability to make quick and accurate decisions
• Ability to effectively supervise a diverse employee work group. Willingness to work with the elderly
• Evaluates work habits and attitudes and attendance of subordinate workers, documents, makes recommendations regarding employee performance concerning retention of promotion and takes corrective action as indicated by hospital policies and appropriate labor agreements
• Maintains inventory of cleaning materials, supplies, and equipment and requisitions replacement items, inspects equipment for proper functioning and orders maintenance and repairs; and inspects hospital equipment (non-medical) and furnishings for wear and tear and prepares requisitions for maintenance or replacement
• Maintains required records, gathers statistics and prepares reports as required
• Monitors work flow and effects changes to improve quality and efficiency of services
• Plans, schedules and directs the environmental maintenance in assigned areas of the hospital and its satellite facilities
• Tours hospital environment regularly, covering each assigned area to observe and inspect cleanliness of facilities and work in progress
• Trains subordinate staff in techniques of cleaning and disinfecting facilities, use of chemical agents and equipment, collection and disposal of infectious materials and general environmental maintenance peculiar to acute hospitals
• Ability to strategize, plan and implement change
• Ability to work effectively both as a team player and leader
• Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects
• Knowledge of techniques of cleaning and disinfecting patient care facilities, use of chemical agents and equipment, collection and disposal of infectious materials and general environmental maintenance peculiar to acute hospitals
• Assist in the training of housekeeping personnel
• Coordinate the work of housekeepers to ensure timeliness and cleanliness of completion
• Order and maintain inventory of supplies
• Assists with the direction of cleaning of the arena. Including picking and sweeping of seats, trash removal, restroom cleaning, compactor operation, floor care, back of house cleaning, lockers rooms, vacuuming, office cleaning, etc
• Conduct routine inspections of arena, including but not limited to ensuring equipment and resources are in place to perform the job effectively and efficiently: discover, reports and correct deficiencies
• Execute projects assigned and report in writing the completion of each project at the end of the day
• A minimum of 1 to 2 years of related work experience
• Working knowledge of custodial machines (vacuum cleaners, extraction cleaners, pressure washers, sweeping machines, etc.)
• Familiarity with OSHA requirements and facility safety
• Excellent organizational skills, detail oriented with ability to handle multiple assignments
• Required to work nights and weekends
• Ability to function in a fast paced, high pressure environment
• Ability to converse fluently in both English and Spanish (preferred)
• Ability to climb stairs and lift up to 25 lbs
• Directs the work assignments of the assigned area to room attendants and others non Supervisory personnel
• Identify training needs ad ensures departmental training plans are successfully implemented
• Provides support to front line personnel, so they can delivery the highest level of outstanding guest service possible
• Assist in personnel matters such as evaluating and counseling
• To ensure good interdepartmental communication network and teamwork
• Maintain open channels of communication with the Assistant Housekeeper on all matters affecting the housekeeping, Front Office, Engineering and Laundry Department
• To act on all decisions, departmental meetings, programs and schedules decided by Assistant Housekeeper
• Ensures that housekeeping personnel are familiar with in-house facilities for the purpose of assisting guests
• To attend daily communication meetings and weekly housekeeping meetings
• Submit performance appraisal periodically for each staff under his control
• Supervises the room cleaning & hygiene of the department
• Supervises the cleaning and maintenance of equipment, immediately reporting any defects
• Rotates the employees to different jobs whenever considered necessary
• Eliminates all work hazards to employees and also checks on safety and fire regulations
• Supervises the appearance and good manners of the employees and secures their cooperation
• Ensures that there is ample stock of guest amenities and chemicals and all other items required by the department
• Any other duties assigned by the Executive Housekeeper
• Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise of deficiencies
• Advise maintenance of any needed repairs in all guest rooms and public areas
• Ensure staff is in proper, well-maintained uniforms, with special attention to those working in public areas. Personal appearance and hygiene must be according to Company policy
• Respond to guest complaints, special requests and ensure action is taken to achieve complete guest satisfaction
• Assist in promptly resolving any guest complaints pertaining to housekeeping services
• Housekeeping leadership work experience (Team Leader, Shift Leader or equal positions) for a minimum of 2 years
• To check public areas and to offer help where needed, to make sure that the cleaning is to the hotel standard
• To assist with the deep cleaning of public areas and to help in the floor care
• To help to oversee with the Supervisors the coordination of training and orientation on all housekeeping associates, Maintaining training records, Training focus sheets and updating accordingly and assisting in the measure of the hotel standards
• To carry out Brand Standard checks within the department
• To provide assistance, support and training to all levels of Housekeeping team taking corrective measures should the standard of work deviate from the hotel standards
• To assist in the stock taking of all linen and equipment etc. at regular intervals, preparing the results highlighting any shortages or surpluses and undertaking remedial action where appropriate
• To assist with the recruitment and section of department employees
• To assist the office coordinator to ensure cost effective staffing levels and usage of supplies, and to be fully conversant with relevant accounting procedures and records keeping
• To be aware of all current Company and Departmental Policies and Procedures, ensuring these are adhered to at all times
• To ensure all departmental practices, policies and procedures to be confident in their implementation and assist in the necessary modification of any as requested
• Attends meetings and training sessions/ courses that may be beneficial to you and your department on request from your line manager
• To relive the Office coordinator and Floor supervisor whenever is needed
• To carry out any other reasonable requests made by the Executive Housekeeper/ Director of Services or Hotel Management
• Recruit, train, manage hours, supervise and evaluate all student housekeeping staff
• Manage academic year and summer building turn over (i.e. cleaning and preparing of rooms, suites, and apartments) for residents and guests
• Schedule and supervise the cleaning of public spaces including, but not limited to, bathrooms, lounges, offices, and conference rooms
• Submit, track, and report on maintenance requisitions (MRs) in areas of responsibility
• Maintain accurate inventory records of all cleaning and supplies and equipment. Process and verify all invoices and packing slips from suppliers as part of budget reconciliation. Provide follow up on all back orders. Submit all paid invoices and receipts in a timely manner to the Facilities Manager
• Schedule repairs or replacement of housekeeping equipment with maintenance staff and Facilities Manager. Work with outside vendors to purchase supplies and equipment
• Sort and prepare linens for pickup by laundry service contractor during the summer conference season. Receive and inventory cleaned and returned linens
• Work in collaboration with the Administrative Assistant in collection of money from laundry appliances
• Respond to emergency on-call for cleaning issues or problems
• Train all student staff in proper safety procedures regarding housekeeping chemicals and equipment use. Work with SUU Health and Safety Coordinator to facilitate SUU health and safety policies and guidelines. Keep all Safety Data Sheets up to date and properly posted
• Provide for Deep Cleans to bedrooms, apartments, and lobby spaces as needed
• Function independently in order to accomplish assigned projects. Refers unusual problems to supervisor
• Other duties as assigned by the Facilities Manager
• GED required; Bachelor’s degree preferred
• Proficiency in various office software packages including word processing, spreadsheets, and email
• Demonstrated commitment to customer service and professionalism
• Must have excellent written and oral communication skills
• Demonstrated ability to meet pressing deadlines, work efficiently under pressure, and exhibit superior organizational and managerial skills
• Experience managing a custodial, housekeeping operation
• Previous experience in a college or university housing setting preferred
• Knowledge of Safety Data Sheets (SDS) and Occupational Safety and Health Administration (OSHA) standards preferred
• Previous experience working in a housekeeping or hotel environment preferred
• Good Administrative Skills
• An understanding of health and safety & COSHH procedures & Legislation
• To ensure standards are maintained and company procedures are adhered to at all times
• Responsible for compiling the rotas in the absence of the housekeeper and deputy housekeeper, ensuring that all staffing levels are kept in line with business levels on a weekly basis
• Responsible for the efficient control of stocks of cleaning materials, guest supplies and linen and the implementation and adherence of appropriate stock control systems
• Assist the housekeeper with any associate training or personnel issues, ie COSHH and Health & Safety
• Complete forecast and actual payroll figures in the absence of the housekeeper / deputy housekeeper
• To undertake cleaning duties when necessary and any other reasonable request made by management
• Check rooms and public areas
• To assist with the laundering of bath robes, bath mats and face cloths to ensure adequate clean supplies for the executive rooms / suites
• To ensure that lost property is managed correctly as per the brand standards
• To undertake duty management shifts as per the rota
• Train, supervise and assist all personnel assigned to the station
• Responsible for the cleanliness of all assigned rooms, hallways, lobbies, stairwells and storage areas
• Inspect check-outs and make-ups
• Complete morning and afternoon room status reports
• Ensure that all VIP rooms and rush rooms are completed immediately
• Complete all projects assigned by the Housekeeping Manager
• Maintain all records of cleaning activity as required
• Basic computer and math skills
• Courteous and professional demeanor with excellent communication skills
• Two or more years of directly or indirectly related experience
• General understanding of housekeeping operations and procedures preferred
• Communication, people skills, organization skills, ability to handle multiple tasks
• Prior work experience at a full service hotel in housekeeping preferred
• Possess minimum G.C.E. "O" Levels
• Minimum 2 years experience in hotel operations in similar capacity
• Possess good problem solving, administrative and interpersonal skills
• Must be highly motivated and effective to lead others and to develop subordinates. The YMCA of the Rockies sponsors several internships, seasonal workers, international student workers, and gap-year students. Supervisors must be committed to exemplifying the qualities of patience, kindness, integrity, high energy, accountability, teamwork, and professionalism. Leadership by personal example is a must
• Complete and / or oversee commercial laundry responsibilities after completing qualification process (no previous experience necessary). Must be able to lift up to 40 pounds repeatedly when working in laundry. Will be exposed to common laundry chemicals
• Complete and / or oversee housekeeping duties and inspections of facilities after completing qualification process (no previous experience necessary). Supervisors and housekeepers spend a large portion of the day walking, climbing stairs, lifting up to 40 pounds (laundry bags / supplies), and completing manual labor
• Must be 21 years old and have a valid United States drivers license, along with the ability to obtain a YMCA van driver's license
• Basic mechanical or construction skills preferred, but not mandatory. Housekeeping supervisors occasionally fix broken shelving, assemble new materials, and complete basic maintenance on laundry machines. Housekeeping supervisors operate and teach staff how to use industrial carpet cleaners
• Must be available to work most weekends and holidays
• Resort is located in a mountainous environment at nearly 9,000 feet elevation. Basic physical fitness and ability to work in varying / extreme weather conditions is required
• Support the Association safety program. Promote safe work practices and a safe environment for guests, members and staff
• Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility and Faith in all functions
• Promote a cooperative, positive and problem-solving atmosphere at all times
• Foster a close working relationship with KRPM Association and Housekeeping
• Assist area management with inventory, ordering, office paperwork and are quality walks
• Provide staff, training, coaching and performance reviews for the housekeeping team
• Celebrate successes and publicly recognizes the contributions of team member
• This position will be covering multiple areas as needed
• Performs a variety of cleaning/maintenance duties as assigned including but not limited to sweeping, mopping, shampooing, dusting, polishing, trash disposal, replacing light bulbs and window cleaning
• Informs Supervisor of needed supplies
• Responsible for maintaining the appropriate level of sanitary and cleaning supplies for assigned areas
• Ensures that security procedures are adhered to at all times
• Furnishes and burnishes floors as required
• As applicable, cleans restrooms: Sweeps and mops floors. Refills all dispensers such as hand towels, toilet paper & hand soap. Cleans toilets, urinals, sinks, mirrors & counters. Empties/removes trash. Reports any discrepancies or deficiencies to supervisor
• Previous custodial experience preferred

Related Job Titles

• • Achieved 98% guest satisfaction rating for room cleanliness.
• • Decreased supply costs by 15% through effective inventory management.
• • Improved department productivity by 25% through process improvements.
• • Implemented a training program that improved staff efficiency by 20%.
• • Increased guest satisfaction scores by 30% over a 2-year period.
• • Reduced staff turnover rate by 15% through positive leadership.
• • Earned Employee of the Month award three times.
• • Built a reputation as a key contributor to guest satisfaction.
• • Maintained a 99% room cleanliness score over a 3-year period.

10 Housekeeping Supervisor Resume Examples & Guide for 2024

The role of a housekeeping supervisor involves overseeing cleaning staff, ensuring high standards of cleanliness, and managing inventory of supplies. Highlight your experience in staff training, scheduling, and maintaining cleanliness protocols on your resume. Adding skills such as attention to detail, leadership, and effective communication will make your application stand out. Mentioning your ability to enhance guest satisfaction and optimize operational efficiency can effectively demonstrate your contributions to potential employers.

All resume examples in this guide

Single Column

Resume Guide

Designing your housekeeping supervisor resume: best practices, optimizing the experience section of your housekeeping supervisor resume, spotlighting your housekeeping supervisor hard and soft skills, choosing the right certifications and education for your housekeeping supervisor resume, crafting the housekeeping supervisor resume summary or objective: a blend of achievements, aspirations, and uniqueness, additional sections to amplify your housekeeping supervisor resume, key takeaways.

One common challenge faced by housekeeping supervisors when creating their resume is effectively demonstrating their ability to manage teams and maintain high standards of cleanliness amidst diverse tasks. Our guide can assist in addressing this issue by providing specific examples and strategies for showcasing leadership skills, problem-solving abilities, and attention to detail, helping potential employers understand the full extent of your capabilities.

Here's what you'll read within our professional resume guide:

• Housekeeping supervisor resumes that are tailored to the role are more likely to catch recruiters' attention.
• Most sought-out housekeeping supervisor skills that should make your resume.
• Styling the layout of your professional resume: take a page from housekeeping supervisor resume examples.
• How to write about your housekeeping supervisor achievements in various resume sections (e.g. summary, experience, and education).

Recommended reads:

• Hotel Housekeeping resume
• Hospital Housekeeping resume
• Homemaker resume
• Real Estate Legal Assistant resume
• Bartender Waitress resume

Before penning down your housekeeping supervisor resume, consider its structure and format . Here's what you should remember:

• Employ the reverse-chronological format to present your experience, starting with your most recent role.
• Your resume's header should feature accurate, professional contact details. If you maintain a professional portfolio or LinkedIn profile, include its link.
• Keep your resume concise, ideally within two pages. Prioritize relevance over length.
• Unless directed otherwise, save your resume as a PDF to preserve its design.

Upload your resume

Drop your resume here or choose a file . PDF & DOCX only. Max 2MB file size.

Your resume will likely be processed by an Applicant Tracking System (ATS). Ensure your header, summary, or objective incorporates essential skills required for the role.

Essential sections for your human resources intern resume, favored by recruiters:

• A clear header with pertinent links and contact information.
• A concise summary or objective, offering a snapshot of your career milestones and your fit for the human resources intern role.
• An experience section detailing your professional qualifications and achievements.
• Skills sections that align your talents with job-specific keywords and requirements.
• Education and certifications sections that underscore your dedication to industry-specific growth.

What recruiters want to see on your resume:

• Experience in Housekeeping: Prior experience in a housekeeping role or similar capacity, demonstrating an understanding of cleaning procedures, standards, and equipment.
• Supervisory Skills: Proven ability to manage and supervise a team, including scheduling, training, and performance reviews.
• Customer Service Skills: Ability to handle customer complaints and queries promptly and professionally, ensuring guest satisfaction.
• Knowledge of Health and Safety Regulations: Understanding of health and safety regulations, including the use of proper chemicals and equipment, maintaining a safe work environment for staff, and compliance with hotel or facility policies.
• Inventory Management: Experience with inventory management, able to maintain stock levels, order supplies as needed, and manage budget effectively.
• Resume Icons
• Resume Margins

The experience section is pivotal—it bridges the gap between your qualifications and the job's requirements.

To craft an impactful housekeeping supervisor experience section, consider these guidelines:

• Review the job posting to identify key requirements and align your past roles with these needs.
• Go beyond listing skills—demonstrate their impact through quantifiable achievements.
• Exclude roles that don't enhance your application or showcase relevant skills.
• While technical expertise is crucial, also highlight soft skills that add value to your role.
• Use action verbs to articulate your accomplishments and the skills employed to achieve them.

Below, we've provided housekeeping supervisor resume samples to inspire your experience section, ensuring it adheres to industry best practices.

• Managed a team of 15 housekeeping staff members, ensuring high standards of cleanliness and service.
• Implemented new training programs resulting in a 20% increase in staff productivity and efficiency.
• Developed and implemented cost-saving measures, reducing housekeeping expenses by 15% annually.
• Collaborated with other departments to coordinate guest requests and ensure timely completion of tasks.
• Conducted regular inspections to maintain quality control and compliance with sanitation regulations.
• Supervised a team of 10 housekeeping staff members, ensuring cleanliness and orderliness throughout the hotel.
• Developed and implemented a comprehensive housekeeping checklist, resulting in improved efficiency and consistency.
• Trained new employees on proper cleaning techniques and customer service skills.
• Coordinated with maintenance department to address and resolve any facility-related issues promptly.
• Maintained inventory of housekeeping supplies and placed orders as needed to ensure uninterrupted operations.
• Oversaw the housekeeping operations for a 200-room hotel, ensuring cleanliness and guest satisfaction.
• Implemented a room inspection program to identify areas for improvement and provide prompt corrective actions.
• Developed and delivered training sessions on safety procedures and proper handling of cleaning chemicals.
• Collaborated with the front desk to prioritize room assignments and accommodate guest requests.
• Managed laundry operations, optimizing workflow and reducing turnaround time by 30%.
• Supervised a team of 8 housekeeping staff members, ensuring cleanliness and adherence to established standards.
• Implemented a guest feedback system resulting in improved overall satisfaction scores by 15%.
• Facilitated regular training sessions on proper handling of cleaning equipment and supplies.
• Collaborated with maintenance personnel to address and resolve any facility-related issues.
• Developed and implemented schedules for staff, ensuring adequate coverage for daily operations.
• Lead a team of 12 housekeeping staff members, maintaining high standards of cleanliness and guest satisfaction.
• Introduced eco-friendly cleaning practices, resulting in a 25% reduction in chemical usage and waste.
• Coordinated with vendors to source sustainable and cost-effective housekeeping supplies.
• Implemented a digital task management system, streamlining communication and improving efficiency.
• Collaborated with the engineering department to identify and resolve maintenance issues in guest rooms.
• Supervised a team of 10 housekeeping staff members, ensuring cleanliness and adherence to brand standards.
• Developed and implemented a training program for new hires, resulting in a 30% reduction in onboarding time.
• Implemented a linen management system, reducing costs by optimizing inventory levels and minimizing waste.
• Collaborated with the front desk to address guest requests and resolve any issues promptly.
• Conducted regular meetings to review performance, provide feedback, and recognize employee achievements.
• Managed the daily operations of the housekeeping department, overseeing a team of 15 staff members.
• Implemented quality control procedures, resulting in a 10% increase in guest satisfaction scores.
• Developed and updated cleaning protocols to ensure compliance with health and safety regulations.
• Collaborated with the engineering team to prioritize and address maintenance requirements.
• Optimized staffing levels and schedules to meet operational demands while controlling labor costs.
• Supervised a team of 12 housekeeping staff members, maintaining cleanliness and hygiene standards.
• Introduced a training program focused on efficiency and attention to detail, resulting in a 25% reduction in turnaround time.
• Implemented a tracking system for guest requests, ensuring timely response and resolution.
• Collaborated with the purchasing department to source cost-effective cleaning products and equipment.
• Conducted periodic audits to assess compliance with housekeeping standards and initiate corrective actions.
• Managed a team of 10 housekeeping staff members, ensuring cleanliness and efficient operations within budget.
• Implemented a room inspection program resulting in a 20% decrease in guest complaints.
• Developed and delivered training sessions on customer service and problem-solving skills.
• Collaborated with the maintenance department to address and resolve any facility-related issues.
• Implemented a linen management system, reducing costs by optimizing inventory levels and improving efficiency.
• Supervised a team of 8 housekeeping staff members, ensuring cleanliness and adherence to standards.
• Implemented a new cleaning schedule resulting in improved efficiency and reduced labor expenses.
• Developed and implemented a training program for the housekeeping staff, focusing on attention to detail.
• Collaborated with other departments to coordinate special event preparations and clean-up.
• Conducted regular inspections to maintain quality control and ensure compliance with health regulations.

The following content includes information from "O*NET OnLine" by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. The data represents the top responsibilities present on the task lists for housekeeping supervisor professionals.

Top Responsibilities for Housekeeping Supervisor:

• Supervise in-house services, such as laundries, maintenance and repair, dry cleaning, or valet services.
• Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
• Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.
• Inspect work performed to ensure that it meets specifications and established standards.
• Perform or assist with cleaning duties as necessary.
• Plan and prepare employee work schedules.
• Establish and implement operational standards and procedures for the departments supervised.
• Inspect and evaluate the physical condition of facilities to determine the type of work required.
• Inventory stock to ensure that supplies and equipment are available in adequate amounts.
• Issue supplies and equipment to workers.

Quantifying impact on your resume

• Include the number of rooms or areas you were responsible for overseeing daily, illustrating your ability to manage large-scale operations.
• Specify the size of the housekeeping team you've managed, quantifying your leadership and team management skills.
• Highlight any cost-saving initiatives you led, detailing the percentage or amount of money saved, which demonstrates financial acumen.
• Note any improvements in cleanliness or service ratings under your supervision, using exact percentages to show effectiveness in quality improvement.
• Mention the reduction in turnover rates if applicable, showing your ability to maintain a stable workforce which is critical to consistent service delivery.
• Cite the number of compliance standards or health regulations you ensured adherence to, showcasing your commitment to industry rules and safety protocols.
• Report the number of training programs you initiated or led, underlining your dedication to staff development and skill enhancement.
• Indicate any increase in efficiency or productivity under your leadership, using specific percentages or metrics, reflecting your ability to optimize operational processes.

Strategies for candidates with limited resume experience

Lack of extensive experience doesn't mean you can't make a strong impression. Here's how:

• Thoroughly understand the role's requirements and reflect them in key resume sections.
• Highlight transferable skills and personal attributes that make you a valuable candidate.
• Use the resume objective to articulate your growth vision within the company.
• Emphasize technical alignment through relevant certifications, education, and skills.

Remember, your resume's primary goal is to showcase how you align with the ideal candidate profile. The closer you match the job requirements, the higher your chances of securing an interview.

• Job Shadowing on Resume
• Can I Leave a Job I was Fired From Off my Resume

Your experience section should be a testament to your professional growth. If your career journey isn't particularly linear or impressive, focus on detailing specific skills and the tangible outcomes of your responsibilities.

Hard skills denote your technological proficiency and expertise in specific tools or software. These skills are often validated through certifications and hands-on experience.

Soft skills , on the other hand, reflect your interpersonal abilities and how you navigate workplace dynamics. These skills are cultivated over a lifetime and can be more nuanced.

Why the emphasis on both? Hard skills demonstrate your technical competence and reduce training needs. Soft skills suggest adaptability and cultural fit.

To optimize your skills section:

• Forego basic skills like "Excel" in favor of more specific proficiencies like "Excel Macros".
• Highlight core values and work ethics as soft skills, indicating what you prioritize in a professional setting.
• If relevant, create a distinct section for language proficiencies.
• Balance hard and soft skills by crafting a strengths or achievements section, illustrating outcomes achieved through both skill sets.

To assist you, we've curated a list of skills highly sought after by recruiters. Ensure you integrate those that resonate with your expertise and the prospective employer's needs:

Top skills for your housekeeping supervisor resume:

Cleaning Equipment Operation

Inventory Management Software

Scheduling Software

Quality Control Tools

Chemical Safety Knowledge

Floor Care Equipment

Laundry Management Systems

Housekeeping Management Software

Basic Plumbing Knowledge

Safety and Compliance Regulations

Communication

Time Management

Attention to Detail

Problem-Solving

Customer Service

Adaptability

Conflict Resolution

Training and Development

Next, you will find information on the top technologies for housekeeping supervisor professonals from "O*NET OnLine" by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license.

Top technologies for Housekeeping Supervisor’s resume:

• Email software
• Microsoft Outlook
• Microsoft PowerPoint
• Facility use software
• Microsoft Access

Sometimes, basic skills mentioned in the job ad can be important. Include them in your resume, but don't give them too much space.

Your education section can highlight skills and experiences perfect for the job.

• List college or university degrees with the school name and dates.
• If you're still studying, mention your expected graduation date.
• Think twice before adding unrelated degrees. Space on your resume is precious.
• Discuss educational achievements if they boost your job relevance.

There are many certifications out there. Which ones should you include?

• List your main degree in a separate section with the school name and dates.
• Only add certifications that highlight your skills and experience.
• Place unique or recent certifications near the top.
• Add a brief description to certifications if it helps show your skills.

Remember, it's not about quantity but relevance.

Best certifications to list on your resume

• Certified Hospitality Supervisor (CHS) - American Hotel & Lodging Educational Institute
• Certified Master Hotel Supplier (CMHS) - The Society for the Advancement of Education
• Certified Facility Manager (CFM) - International Facility Management Association

Listing your relevant degrees or certificates on your housekeeping supervisor resume is a win-win situation. Not only does it hint at your technical capabilities in the industry, but also at a range of soft skills, including perseverance, adaptability, and motivation.

• Cum Laude on Resume
• Continuing Education on Resume

Whether you opt for a resume summary or objective depends on your career trajectory.

• If you have a rich tapestry of relevant achievements, a resume summary can spotlight these accomplishments.
• If you're relatively new or transitioning, a resume objective can articulate your aspirations and how they align with the role.

Regardless of your choice, this section should encapsulate your unique value proposition, blending your technical and interpersonal strengths.

Resume summary and objective examples for a housekeeping supervisor resume

1. Driven housekeeping supervisor with 5 years of experience leading housekeeping teams in high-end hotels. Has an excellent understanding of sanitation guidelines and room arrangement aesthetics. Showcased exceptional management skills by successfully overseeing a team of 20 staff, resulting in a 35% increase in guest satisfaction scores at ABC Hotel.

2. Detail-oriented professional with over 7 years of experience managing efficient housekeeping operations across multiple hotel chains. Proven ability to implement cost-effective methods, reducing operational expenses by 15%. Skilled in training, scheduling, and evaluating employees to ensure high-level customer service.

3. Accomplished project manager pivoting into the hospitality industry, bringing 8 years of managerial expertise. Demonstrated capability of adapting to new environments and responsibilities. Committed to creating clean and orderly environments, reinforced by a successful track record in handling multi-faceted projects under tight deadlines.

4. Certified Public Health professional seeking to leverage 6 years of experience in health inspections and sanitation control into housekeeping supervision. Excellent interpersonal and organizational skills, equipped with a solid understanding of hygiene standards and regulations applicable to the hospitality industry.

5. Enthusiastic individual keen on beginning a career in the hospitality industry as a housekeeping supervisor. Offers firsthand experience in customer service roles and a strong aptitude for organizing and coordinating tasks. Eager to apply my strong work ethic and attention to detail to create comfortable and clean spaces for XYZ Hotel's guests.

6. Motivated graduate with a diploma in Hospitality Management looking to secure a housekeeping supervisor position with ABC Hotel. Adept at effective communication and problem-solving, I strive to ensure all housekeeping operations align with the highest standards of cleanliness and guest satisfaction.

To further personalize your resume and showcase a broader spectrum of your professional journey, consider adding:

• Projects that highlight your hands-on experience.
• Awards that recognize your industry contributions.
• Volunteer work that underscores your community involvement and soft skills.
• Hobbies that offer a glimpse into your personality and passions.
• Keep your housekeeping supervisor resume clear and organized with key sections.
• Only include relevant details. Space is limited.
• Support your achievements with both hard and soft skills.
• Detail your experience, focusing on your industry expertise.
• Highlight the most relevant certifications to show your dedication to the field.

Looking to build your own Housekeeping Supervisor resume?

• Resume Examples

Expert Guide on How to Get a Job at a Nonprofit

3 reasons why you should differentiate fired vs laid off on your resume, how to answer the "what do you least like about your job" interview question, how to reply to "what sets you apart from other candidates", the secret to finding keywords in job descriptions, how to create a cover letter for an internal position.

• Create Resume
• Terms of Service
• Privacy Policy
• Cookie Preferences
• Resume Templates
• Resume Builder
• Resume Summary Generator
• Resume Formats
• Resume Checker
• AI Resume Review
• Resume Skills
• How to Write a Resume
• Modern Resume Templates
• Simple Resume Templates
• Cover Letter Builder
• Cover Letter Examples
• Cover Letter Templates
• Cover Letter Formats
• How to Write a Cover Letter
• Resume Guides
• Cover Letter Guides
• Job Interview Guides
• Job Interview Questions
• Career Resources
• Meet our customers
• Career resources
• English (UK)
• French (FR)
• German (DE)
• Spanish (ES)
• Swedish (SE)

© 2024 . All rights reserved.

Made with love by people who care.