desktop support engineer resume for fresher

Resume Worded   |  Proven Resume Examples

• Resume Examples
• Administrative Resumes
• Desktop Support Resume Guide & Examples

Desktop Support Engineer Resume Examples: Proven To Get You Hired In 2024

Jump to a template:

• Desktop Support Engineer
• Computer Support Specialist
• IT Support Analyst

Get advice on each section of your resume:

Jump to a resource:

• Desktop Support Engineer Resume Tips

Desktop Support Engineer Resume Template

Download in google doc, word or pdf for free. designed to pass resume screening software in 2022., desktop support engineer resume sample.

This professional carries out various duties, including fixing software and hardware issues, security and server problems, and customer queries and inquiries. Apart from a strong educational background, proven work experience and advanced knowledge of computers, chipsets, hardware and software systems, and peripherals are major requirements for applicants. This desktop support engineer resume example shows an applicant with extensive industry experience and an equally impressive skill set. The resume zeroes in on the recent roles and responsibilities the applicant performed in the capacity of a support engineer in other workstations. A strong educational background in Network Engineering coupled with a CompTIA A+ certification strengthens this resume significantly.

We're just getting the template ready for you, just a second left.

Recruiter Insight: Why this resume works in 2022

Tips to help you write your desktop support engineer resume in 2024,    show impact or ability to impact the bottom line.

One of the top-selling points for applicants seeking high-profile roles like these is the ability to impact the company’s bottom line, i.e., costs and revenues. So, demonstrate how your contributions directly or indirectly led to increased revenue, reduced costs, or improved work efficiency. For example, this applicant indicates they “designed a training course that increased efficiency by 25%.” This shows they possess the expertise to identify and eradicate deadweights to boost efficiency.

   Show why you’re the ideal desktop support engineer candidate

For top-tier roles like this one, it’s vital to prove that you can handle the demands of the position. This means showing the hiring manager you have the proper academic credentials, experience, and certifications. Notice the emphasis on ‘proper.’ For example, highly valued degrees are Information Technology, Computer Networking and Computer Science. Similarly, top in-demand certifications include Citrix Certified Administrator, Microsoft Certified Systems Engineer (MCSE), etc.

Computer Support Specialist Resume Sample

It support analyst resume sample.

As a hiring manager who has recruited desktop support engineers at companies like Google, Microsoft, and Apple, I've seen countless resumes over the years. The best resumes for this role are the ones that clearly highlight the candidate's technical skills, problem-solving abilities, and customer service experience. In this article, we'll share some tips on how to create a strong resume that will help you stand out from the competition and land your dream job as a desktop support engineer.

   Showcase your technical skills

Hiring managers want to see that you have the technical skills required for the job. Make sure to:

• Highlight your proficiency in operating systems like Windows, macOS, and Linux
• Mention your experience with hardware troubleshooting and repair
• Include any certifications you have, such as CompTIA A+, Network+, or MCSE

Avoid simply listing skills without context. Instead, provide specific examples of how you've used these skills to solve problems, like:

Resolved an average of 50+ helpdesk tickets per week, troubleshooting issues with Windows, macOS, and Linux operating systems

   Emphasize your customer service experience

As a desktop support engineer, you'll be interacting with users on a daily basis. Hiring managers want to see that you have strong communication and interpersonal skills. Some things to avoid:

• Simply stating "Good communication skills" without any examples
• Focusing solely on technical skills and ignoring soft skills

Instead, highlight your customer service experience with specific examples:

• Provided technical support to 500+ users, maintaining a 98% customer satisfaction rating
• Collaborated with cross-functional teams to resolve complex issues and improve processes, resulting in a 25% reduction in ticket resolution time

   Quantify your accomplishments

Whenever possible, use numbers and metrics to quantify your accomplishments. This helps hiring managers understand the impact you've had in your previous roles. For example:

Implemented a new ticketing system that reduced average resolution time by 30% and increased first-call resolution rate from 60% to 85%

Avoid using vague statements like "Improved efficiency" without providing any context or data to back it up.

   Tailor your resume to the job description

Every company and role is different, so it's important to tailor your resume to the specific job you're applying for. Some tips:

• Use keywords from the job description in your resume
• Highlight the skills and experience that are most relevant to the role
• Include any industry-specific certifications or training

Avoid using a generic, one-size-fits-all resume that doesn't address the specific requirements of the job. Instead, take the time to customize your resume for each application.

   Show your problem-solving skills

Desktop support engineers are often the first line of defense when it comes to troubleshooting technical issues. Hiring managers want to see that you have strong problem-solving skills and can think critically under pressure. Some examples to include:

• Resolved a recurring network issue that was causing system downtime, saving the company an estimated $10,000 per month in lost productivity
• Developed and implemented a new troubleshooting process that reduced the average time to resolve complex issues by 50%

Avoid simply stating that you have "strong problem-solving skills" without providing any examples to back it up.

   Include relevant projects and achievements

In addition to your work experience, include any relevant projects or achievements that showcase your skills and expertise. For example:

• Developed and delivered training sessions on new software to 200+ employees, resulting in a 90% adoption rate within the first month
• Created a comprehensive knowledge base of common technical issues and solutions, reducing the average time to resolve tickets by 25%

Avoid including irrelevant or outdated projects that don't showcase your current skills and experience. Focus on highlighting your most recent and impressive achievements.

Writing Your Desktop Support Engineer Resume: Section By Section

  summary.

A resume summary for a Desktop Support Engineer is optional. It provides an opportunity to highlight your most relevant skills and experience at the top of your resume. If you have many years of experience or are making a career change, a summary can help provide context that may not be obvious from the rest of your resume. However, avoid using an objective statement, as they are outdated and focus on your goals rather than what you can offer an employer.

When writing your summary, focus on your key strengths, skills, and experience that are most relevant to the Desktop Support Engineer role. Avoid repeating information that is already covered in your work experience section. Keep your summary concise, typically no more than 3-4 sentences.

To learn how to write an effective resume summary for your Desktop Support Engineer resume, or figure out if you need one, please read Desktop Support Engineer Resume Summary Examples , or Desktop Support Engineer Resume Objective Examples .

1. Tailor your summary to the desktop support engineer role

When writing your summary for a desktop support engineer position, it's important to showcase your most relevant technical skills and experience. Review the job description and identify the key requirements and qualifications the employer is looking for.

Avoid generic statements that could apply to any job, like this:

• Experienced IT professional with strong communication skills and a track record of success.

Instead, focus on specific skills and experience that are directly relevant to the desktop support engineer role, like this:

• Desktop Support Engineer with 5+ years of experience troubleshooting and resolving complex hardware and software issues. Skilled in Windows and Mac OS, Active Directory, and remote desktop support.

2. Quantify your impact and achievements

To make your desktop support engineer summary more impactful, include specific metrics and achievements that demonstrate the value you've brought to previous roles. Quantifying your experience helps employers understand the scope of your responsibilities and the impact you've had.

Here's an example of a summary that effectively quantifies achievements:

Results-driven Desktop Support Engineer with 7+ years of experience managing a 500+ user environment. Implemented a new ticketing system that reduced average resolution time by 30%. Provided training and support for 50+ remote employees during company-wide transition to work-from-home.

When possible, include numbers like the number of users supported, percentage improvements in key metrics, or the number of projects completed.

  Experience

When writing the work experience section of your desktop support engineer resume, focus on your most relevant and impressive achievements. Hiring managers want to see how you've applied your technical skills to solve problems, support users, and contribute to the overall success of your previous employers. Use specific examples and metrics to demonstrate your impact.

1. Highlight your technical expertise

Showcase your proficiency in the tools and technologies commonly used by desktop support engineers. Mention the operating systems, hardware, and software you've worked with, such as:

• Windows 10, macOS, and Linux distributions
• Active Directory, Group Policy, and VMware
• Troubleshooting and resolving issues with desktops, laptops, printers, and peripherals

Demonstrating your technical skills helps employers understand the value you can bring to their organization.

2. Use strong, industry-specific action verbs

Begin each bullet point with a powerful action verb that showcases your contributions. Avoid generic phrases like "responsible for" or "tasked with." Instead, use verbs that highlight your problem-solving skills and technical expertise, such as:

• Troubleshot and resolved complex hardware and software issues, reducing average ticket resolution time by 25%
• Configured and deployed new workstations, ensuring a seamless transition for users
• Optimized system performance through regular maintenance and updates, minimizing downtime by 30%

3. Quantify your achievements with metrics

Whenever possible, use numbers and percentages to quantify your accomplishments. This helps hiring managers understand the scope and impact of your work. For example:

• Resolved an average of 50+ support tickets per week, consistently exceeding team targets
• Implemented a new ticketing system, increasing first-call resolution rates by 20%
• Trained 30+ new hires on company policies and technical procedures, ensuring a smooth onboarding process

In contrast, avoid vague statements that lack context, such as:

• Handled support tickets daily
• Helped improve ticketing system
• Participated in new hire training

4. Showcase your career progression

If you've been promoted or taken on additional responsibilities within the same company, make sure to highlight this in your work experience section. This demonstrates your ability to grow and adapt in your role. For example:

Desktop Support Engineer, ABC Company (2018-Present) - Promoted to Lead Desktop Support Engineer in 2020, managing a team of 5 technicians - Implemented a proactive maintenance program, reducing support tickets by 30% and improving overall system stability

Showcasing your career progression helps employers see your potential for growth within their organization.

  Education

The education section of your desktop support engineer resume should be concise and highlight your relevant technical knowledge. It's important to list your degrees or certifications that are most applicable to the job you're applying for. Here are some tips to help you craft a strong education section:

1. List your highest degree first

Start with your most recent or highest level of education. If you have a bachelor's degree or higher, list it first. For example:

Bachelor of Science in Computer Science University of California, Los Angeles Graduated: May 2020

If you don't have a degree, you can list relevant coursework or certifications instead.

2. Include relevant coursework

If you're a recent graduate or have limited work experience, you can boost your education section by listing relevant coursework. This shows employers that you have the necessary technical skills. For example:

• Courses: Computer Networks, Operating Systems, Cybersecurity
• Senior Project: Built a secure file sharing system using encryption

Avoid listing basic or introductory courses that don't showcase advanced skills.

3. Showcase your technical certifications

Certifications demonstrate your expertise in specific technologies that are important for desktop support. Some top certifications to include are:

• Microsoft Certified Solutions Associate (MCSA)
• Apple Certified Support Professional (ACSP)

If you have multiple certifications, consider creating a separate 'Certifications' section to highlight them.

4. Focus on relevance over detail for senior roles

If you're a senior-level desktop support engineer, your education section should be brief. Employers are more interested in your work accomplishments. For example:

B.S. Computer Science, Stanford University

Contrast this with an example of what not to include:

• B.S. Computer Science, Stanford University, 1995-1999
• Courses: Intro to Programming, Data Structures, Algorithms

The bad example is too detailed and includes outdated, irrelevant information for a senior candidate.

  Skills

The skills section is a critical part of your desktop support engineer resume. It's where you showcase your technical abilities and knowledge to potential employers. In this section, we'll break down the key steps to follow when crafting a compelling skills section that will catch the attention of hiring managers and help you land your next job.

1. Highlight relevant technical skills

As a desktop support engineer, you need to demonstrate your proficiency in various technical skills. Focus on including skills that are directly relevant to the job you're applying for. Some essential skills to consider are:

• Operating Systems : Windows, macOS, Linux
• Hardware : Desktops, laptops, printers, scanners
• Networking : TCP/IP, DNS, DHCP, VPN
• Troubleshooting : Diagnostic tools, problem-solving

By highlighting these key skills, you'll show employers that you have the technical expertise needed to excel in the role.

2. Categorize your skills

Grouping your skills into categories makes your skills section more organized and easier to read. Consider using categories like:

• Operating Systems : Windows 10, macOS, Linux

This structure helps hiring managers quickly identify your areas of expertise and ensures your skills section looks clean and professional.

3. Use proficiency levels strategically

Indicating your proficiency level for each skill can provide valuable context for employers. However, use this technique strategically to avoid overselling or underselling your abilities. Here's an example of how to incorporate proficiency levels:

Windows 10 (Expert) macOS (Proficient) Linux (Beginner) Active Directory (Expert) TCP/IP (Proficient)

Be honest about your skill levels and only include skills you're comfortable working with in a professional setting.

4. Optimize for applicant tracking systems

Many companies use Applicant Tracking Systems (ATS) to filter resumes based on keywords and skills. To increase your chances of passing through these systems, make sure to include relevant keywords from the job description in your skills section. Here's an example of an ATS-friendly skills section:

Windows 10 Active Directory TCP/IP Troubleshooting Help Desk Support

By incorporating these targeted keywords, you'll improve your resume's chances of being seen by a human recruiter.

5. Avoid outdated or irrelevant skills

Including outdated or irrelevant skills in your skills section can do more harm than good. For example:

Windows XP MS-DOS Floppy Disk Installation Soft Skills (Communication, Teamwork)

Instead, focus on current, relevant skills that demonstrate your value as a modern desktop support engineer:

Windows 10 macOS Cloud Computing Cybersecurity

Skills For Desktop Support Engineer Resumes

Here are examples of popular skills from Desktop Support Engineer job descriptions that you can include on your resume.

• Technical Support
• System Administration
• Dynamic Host Configuration Protocol (DHCP)
• Desktop Computers
• Microsoft Endpoint Configuration Manager
• Remote Desktop

Skills Word Cloud For Desktop Support Engineer Resumes

This word cloud highlights the important keywords that appear on Desktop Support Engineer job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.

How to use these skills?

Similar resume templates, cyber security.

Site Manager

System Engineer

• Loan Processor Resume Guide
• Revenue Cycle Resume Guide
• Help Desk Resume Guide
• Service Desk Resume Guide
• Administrative Assistant Resume Guide

Resume Guide: Detailed Insights From Recruiters

• Desktop Support Resume Guide & Examples for 2022

Improve your Desktop Support Engineer resume, instantly.

Use our free resume checker to get expert feedback on your resume. You will:

•  Get a resume score compared to other Desktop Support Engineer resumes in your industry.

•  Fix all your resume's mistakes.

•  Find the Desktop Support Engineer skills your resume is missing.

•  Get rid of hidden red flags the hiring managers and resume screeners look for.

It's instant, free and trusted by 1+ million job seekers globally. Get a better resume, guaranteed .

Desktop Support Engineer Resumes

• Template #1: Desktop Support Engineer
• Template #2: Desktop Support Engineer
• Template #3: Computer Support Specialist
• Template #4: IT Support Analyst
• Skills for Desktop Support Engineer Resumes
• Free Desktop Support Engineer Resume Review
• Other Administrative Resumes
• Desktop Support Engineer Interview Guide
• Desktop Support Engineer Sample Cover Letters
• Alternative Careers to a Desktop Support Engineer
• All Resumes
• Resume Action Verbs

Download this PDF template.

Creating an account is free and takes five seconds. you'll get access to the pdf version of this resume template., choose an option..

• Have an account? Sign in

E-mail Please enter a valid email address This email address hasn't been signed up yet, or it has already been signed up with Facebook or Google login.

Password Show Your password needs to be between 6 and 50 characters long, and must contain at least 1 letter and 1 number. It looks like your password is incorrect.

Remember me

Forgot your password?

Sign up to get access to Resume Worded's Career Coaching platform in less than 2 minutes

Name Please enter your name correctly

E-mail Remember to use a real email address that you have access to. You will need to confirm your email address before you get access to our features, so please enter it correctly. Please enter a valid email address, or another email address to sign up. We unfortunately can't accept that email domain right now. This email address has already been taken, or you've already signed up via Google or Facebook login. We currently are experiencing a very high server load so Email signup is currently disabled for the next 24 hours. Please sign up with Google or Facebook to continue! We apologize for the inconvenience!

Password Show Your password needs to be between 6 and 50 characters long, and must contain at least 1 letter and 1 number.

Receive resume templates, real resume samples, and updates monthly via email

By continuing, you agree to our Terms and Conditions and Privacy Policy .

Lost your password? Please enter the email address you used when you signed up. We'll send you a link to create a new password.

E-mail This email address either hasn't been signed up yet, or you signed up with Facebook or Google. This email address doesn't look valid.

Back to log-in

These professional templates are optimized to beat resume screeners (i.e. the Applicant Tracking System). You can download the templates in Word, Google Docs, or PDF. For free (limited time).

   access samples from top resumes, get inspired by real bullet points that helped candidates get into top companies.,    get a resume score., find out how effective your resume really is. you'll get access to our confidential resume review tool which will tell you how recruiters see your resume..

Writing an effective resume has never been easier .

Upgrade to resume worded pro to unlock your full resume review., get this resume template (+ 3 others), plus proven bullet points., for a small one-time fee, you'll get everything you need to write a winning resume in your industry., here's what you'll get:.

• 📄 Get the editable resume template in Google Docs + Word . Plus, you'll also get all 3 other templates .
• ✍️ Get sample bullet points that worked for others in your industry . Copy proven lines and tailor them to your resume.
• 🎯 Optimized to pass all resume screeners (i.e. ATS) . All templates have been professionally designed by recruiters and 100% readable by ATS.

Buy now. Instant delivery via email.

  instant access. one-time only., what's your email address.

I had a clear uptick in responses after using your template. I got many compliments on it from senior hiring staff, and my resume scored way higher when I ran it through ATS resume scanners because it was more readable. Thank you!

Thank you for the checklist! I realized I was making so many mistakes on my resume that I've now fixed. I'm much more confident in my resume now.

• Desktop Support Engineer Resume Example

Resume Examples

• Common Tasks & Responsibilities
• Top Hard & Soft Skills
• Action Verbs & Keywords
• Resume FAQs
• Similar Resumes

Common Responsibilities Listed on Desktop Support Engineer Resumes:

• Implement and manage virtual desktop infrastructure for enhanced remote work capabilities.
• Collaborate with cross-functional teams to resolve complex technical issues efficiently.
• Utilize AI-driven tools to automate routine desktop support tasks and processes.
• Conduct regular training sessions to upskill team members on emerging technologies.
• Develop and maintain comprehensive documentation for desktop support procedures and policies.
• Analyze support ticket data to identify trends and improve service delivery.
• Lead initiatives to integrate new software solutions into existing IT infrastructure.
• Ensure cybersecurity protocols are followed to protect sensitive company data.
• Provide expert guidance on hardware and software procurement decisions.
• Participate in agile project teams to enhance IT service management practices.
• Mentor junior engineers to foster a culture of continuous learning and improvement.

Speed up your writing process with the AI-Powered Resume Builder . Generate tailored achievements in seconds for every role you apply to. Try it for free.

Desktop Support Engineer Resume Example:

• Spearheaded the implementation of a cutting-edge AI-powered ticketing system, reducing average resolution time by 45% and increasing user satisfaction scores from 78% to 94% within six months.
• Orchestrated a company-wide transition to a hybrid cloud infrastructure, migrating 5,000+ workstations and achieving 99.99% uptime while reducing IT operational costs by 30%.
• Led a team of 15 support engineers in developing and deploying a predictive maintenance program using IoT sensors, preventing 95% of potential hardware failures and saving the company $2.5M annually.
• Designed and implemented a comprehensive cybersecurity training program for 10,000+ employees, resulting in a 75% reduction in successful phishing attempts and zero ransomware incidents over two years.
• Pioneered the adoption of augmented reality (AR) remote support tools, enabling 24/7 global assistance and reducing on-site visits by 60%, saving $500,000 in travel costs annually.
• Optimized the software deployment process using containerization and DevOps practices, reducing rollout time for major updates from weeks to hours and improving application stability by 40%.
• Developed and implemented a self-service portal for common IT requests, automating 70% of routine tasks and freeing up 25 hours per week for the support team to focus on complex issues.
• Conducted a comprehensive hardware and software audit, identifying $300,000 in unused licenses and outdated equipment, leading to significant cost savings and improved resource allocation.
• Collaborated with the networking team to design and deploy a secure BYOD policy, increasing employee productivity by 22% while maintaining strict compliance with data protection regulations.
• Proactive system monitoring
• Training development and delivery
• IT security policy implementation
• Compliance with industry regulations
• Ticketing system management
• Computer setup and configuration standardization
• Technical expertise in operating system migration
• Data backup and recovery solutions
• Network troubleshooting and resolution
• Hardware and software configuration documentation
• Knowledge sharing and troubleshooting
• Customer service skills
• Project management
• Problem-solving skills
• Technical writing
• Understanding of data privacy standards
• Proficiency in desktop management and remote control technologies
• Familiarity with IT service management frameworks
• Ability to work in a team environment
• Strong communication skills.

Top Skills & Keywords for Desktop Support Engineer Resumes:

Hard skills.

• Troubleshooting and Problem Solving
• Hardware and Software Installation
• Operating System (OS) Configuration and Support
• Network Configuration and Support
• Active Directory Administration
• Remote Desktop Support
• Backup and Recovery Solutions
• Security and Antivirus Management
• Hardware and Software Upgrades
• Printer and Peripheral Device Support
• Mobile Device Support
• IT Asset Management

Soft Skills

• Communication and Interpersonal Skills
• Problem Solving and Troubleshooting Abilities
• Customer Service and Client Relationship Management
• Technical Knowledge and Expertise
• Attention to Detail and Accuracy
• Time Management and Organization
• Adaptability and Flexibility
• Teamwork and Collaboration
• Patience and Empathy
• Analytical Thinking and Decision Making
• Stress Management and Resilience
• Continuous Learning and Self-Development

Resume Action Verbs for Desktop Support Engineers:

• Troubleshot
• Implemented
• Collaborated

Build a Desktop Support Engineer Resume with AI

Resume FAQs for Desktop Support Engineers:

How long should i make my desktop support engineer resume, what is the best way to format my desktop support engineer resume, what certifications should i include on my desktop support engineer resume, what are the most common mistakes to avoid on a desktop support engineer resume, compare your desktop support engineer resume to a job description:.

• Identify opportunities to further tailor your resume to the Desktop Support Engineer job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for Desktop Support Engineers:

Desktop support specialist, desktop support technician, it desktop support, senior desktop support engineer, it support analyst, it support specialist, technical support, technical support engineer.

13 Desktop Support Engineer Resume Examples for 2024

Crafting a resume as a desktop support engineer demands precision. It's essential for the document to reflect your skills in troubleshooting, customer service, and IT knowledge effectively. This article provides examples of proven resumes and guidance on presenting your experience. Expect insights on highlighting certifications and tailoring your technical acumen to employer needs. With my hiring experience, I'll ensure your resume speaks directly to the core requirements of the role.

• 19 Oct 2024 - 1 new resume template (IT Support Manager - Software Industry) added
• 21 Sep 2024 - 1 new section (Showcase leadership growth) added
• 24 Aug 2024 - 1 new resume template (IT Support Engineer - Financial Services) added

  Next update scheduled for 27 Oct 2024

Here's what we see in top resumes for desktop support roles.

Highlighting Quantifiable Impact : Good resumes show clear results with numbers. They tell us how much you improved a system or reduced wait times. For example, noting increased ticket resolution by 25% , reduced system downtime by 30% , cut average response time by 15 minutes , or handled 30+ user requests daily shows your impact.

Matching Skills From The Job Description : You should match your skills with those listed in the job description. Include your actual skills like Windows and MacOS troubleshooting , Active Directory management , network configuration , hardware repair , and help desk support software proficiency.

Understanding Current Technology Trends : Show you're up-to-date with recent trends. Mention experience with cloud-based support tools or mobile device management . These phrases show that you're keeping pace with technology that's important for today's support roles.

use this maybe to have a resume upload button widget 1: yellow Here's a short quick tip / warning for people to include. If your symptoms get worse or do not improve after 1 day, go to a lower altitude if you can. Try to go around 300 to 1,000 metres lower.

widget 2: red / but not serious Here's a short quick tip / warning for people to include. If your symptoms get worse or do not improve after 1 day, go to a lower altitude if you can. Try to go around 300 to 1,000 metres lower.

helpful blue / but not serious Here's a short quick tip / warning for people to include. Here's a short quick tip / warning for people to include. Here's a short quick tip / warning for people to include. Here's a short quick tip / warning for people to include. Here's a short quick tip / warning for people to include. Here's a short quick tip / warning for people to include. Here's a short quick tip / warning for people to include.

Desktop Support Engineer Resume Sample

Find out how good your resume is.

ummm here it is

Get your resume scored

Want to know how your desktop support resume stacks up? Our AI-powered tool simulates a hiring manager's review, giving you a clear picture of your resume's strengths and weaknesses. It checks for key criteria that recruiters in the IT support field look for.

Upload your resume now for a free, unbiased assessment. You'll get a score and helpful tips to make your resume stand out to potential employers. This straightforward feedback can help you land more interviews in the competitive tech support job market.

Technical Support Analyst Resume Sample

Positioning your education.

Put your education section after your work experience on your resume. This is because your hands-on work solving technical issues with computers and helping users is vital. Show your latest job, then list your education focusing on relevant degrees and certifications. Highlight your understanding of computer systems and issue resolution skills from your courses.

If you are new to desktop support, place your education first. Degrees in computer science or IT certifications like CompTIA A+ are important to show employers. They prove you have the knowledge needed for this job.

Systems Support Specialist Resume Sample

Highlighting specific experience.

Show your ability to work with a wide range of hardware and software. In tech support, being able to solve problems with different technologies is key. List specifics like Windows, MacOS, or Linux support experience. If you have provided remote desktop services, mention this as it is highly valued.

Additionally, emphasize any direct user support experience. In this role, good customer service skills are as important as technical skills. If you have trained users on new systems or software, make sure to include this information.

Help Desk Analyst Resume Sample

Resume length guidance.

Your resume should be one page long if you have less than 10 years of support experience. This makes it easier for hiring managers to see your skills quickly. Use this space to show roles where you fixed technical issues and helped people with their computers.

For those with over a decade in the field, two pages allow you to detail your history in tech support. You can show how you have grown and taken on more complex tasks over time.

IT Support Specialist Resume Sample

Emphasize soft skills.

In addition to technical skills, stress your soft skills. For someone in desktop service, being patient and clear when helping users is important. Mention any experience you have in explaining technical details in a way that non-technical people can understand.

Also, if you have managed IT inventory or worked with IT vendors, include this. It shows you can handle various aspects of tech support beyond just fixing computer issues.

Entry-Level Help Desk Technician Resume Sample

Beat the resume screeners.

You need to make your resume friendly to resume screeners and Applicant Tracking Systems (ATS). These are used to filter out resumes before a hiring manager sees them. Here's how:

• Use keywords that match the job description for a desktop support engineer. For example, include 'troubleshooting,' 'help desk support,' or 'hardware and software installation.'
• Make sure your resume format is simple. Use clear headings and avoid tables or graphics that an ATS might not read correctly.

By doing these things, you help ensure your resume shows your fit for the job. This can lead to it being reviewed by a hiring manager.

Desktop Support Engineer with Cybersecurity Specialization Resume Sample

Tailor your resume.

It's important to show on your resume that you have the right skills for a desktop support role. Be clear about your experience and how it matches the job you want. Use words and phrases from the job description to make it easier for hiring managers to see you're a good fit.

• Include specific software or hardware you've worked with, like Windows operating systems or troubleshooting PC issues .
• Show you have experience leading by mentioning any time you've managed a team, like being team lead for IT support staff .
• If you're moving into desktop support from another field, link your past job skills to this one. For example, if you worked in customer service, you can talk about your problem-solving skills.

Senior IT Support Engineer Resume Sample

Key technical skills for desktop support.

When crafting your resume as a desktop support professional, focus on technical skills that show you can handle the job's demands. Here's what you should consider including:

• Operating system knowledge such as Windows , macOS , and Linux
• Hardware troubleshooting skills to fix issues with computers and peripherals
• Understanding of networking concepts , including TCP/IP , DNS , and DHCP
• Capability to use remote desktop support tools like TeamViewer and RDP
• Experience with help desk software such as Zendesk or ServiceNow
• Proficiency in Microsoft Office Suite for user support
• Knowledge of antivirus software and malware removal techniques
• Skills in data backup and recovery solutions like Acronis or Veeam

Include these skills in a dedicated section on your resume. This makes it easy for hiring managers to see your qualifications quickly. Remember, you don't need to list every skill above. Choose the ones that you are good at and relate to the job you want. Most companies use Applicant Tracking Systems (ATS) to scan resumes for these keywords, so including them can help your resume get noticed.

Executive Desktop Support Manager Resume Sample

Showcase leadership growth.

When looking for a new role in tech support, it's key to show how you have grown. If you've led a team or been promoted, make sure this stands out on your resume. Here are ways you can show your leadership skills:

• Include any titles like 'team lead' or 'senior' you have held. These often mean you had more responsibility.
• List any projects where you guided others or made key decisions. For example, 'Led a team of five in deploying software updates to 200+ company computers.'

You can also highlight times when you trained new staff or were the go-to person for tech issues. For example:

• 'Trained 10+ new hires on troubleshooting procedures and company IT policies.'
• 'Chosen as the primary contact for critical system updates.'

Remember, these details can help you stand out as someone who has taken on more over time.

Senior Desktop Support Technician Resume Sample

Showcase leadership and promotions.

When you apply for a desktop support engineer position, showing your career growth and leadership roles is key. Here's how you can do it:

• Include any job titles that show a progression, like 'senior desktop support engineer' or 'team lead.' This suggests you've been trusted with more responsibilities.
• List specific projects where you led a team or trained new staff. For example, 'Led a team of four in a company-wide software upgrade that improved system efficiency.'

Think back to any role where you had to guide others or make decisions that helped shape your team's work. Even if you weren't in a formal leadership position, situations where you took the lead are worth mentioning.

Desktop Infrastructure Engineer Resume Sample

Illustrate impact with numbers.

When you apply for a desktop support role, showing your impact through numbers makes your experience more tangible. It helps hiring managers see the real value you could bring to their team. You might think it's hard to quantify your work, but even small wins can be measured.

Here are a few ways you can think through your past work and find the right numbers:

• Consider how many tickets you resolved daily or weekly, and calculate an average. For example, 'Managed an average of 30 support tickets per day with a 95% satisfaction rate.'
• Think about any process improvements you made. Did they reduce the time it took to resolve issues? You could say, 'Implemented a new troubleshooting process, reducing issue resolution time by 25% .'

Numbers give a clear picture of your work. They help you stand out by showing how you made things better, faster, or more efficient. Keep the figures simple and direct, like how many devices you've supported or the percentage of first-call resolutions. Your goal is to make your contributions easy to understand at a glance.

IT Support Engineer - Financial Services Resume Sample

Show leadership and growth.

As a desktop support engineer, showing your ability to lead and grow in your role is key to standing out. If you've been promoted or taken on leadership tasks, make sure to highlight these on your resume. Here are some ways to showcase your advancement and leadership skills:

• Mention any title changes or promotions, for example, from 'junior desktop support technician' to 'senior desktop support engineer'.
• Include projects where you led a team or project, even if informally, like coordinating a major software upgrade or training new staff.

Think about times when you took the lead. You can also use statements like 'Selected as team lead for a critical system rollout' or 'Appointed as the main point of contact for key client support issues'. These show you have been trusted with more responsibility over time.

IT Support Manager - Software Industry Resume Sample

Small companies vs larger corporates.

When applying to small companies or startups like Slack or Asana, focus on your ability to handle a wide range of tasks. Highlight how you can manage multiple responsibilities, like network setup and software troubleshooting, in fast-paced environments. Mention: "Managed diverse IT tasks in a dynamic team" or "Adapted quickly to new technologies."

For large corporations such as Microsoft or IBM, emphasize your experience with structured IT environments and specialized systems. Demonstrate your knowledge of company-specific software and protocols. Mention: "Experienced with enterprise-level software" or "Familiar with corporate IT protocols."

•   Mechanical Service Engineer Resume Examples
•   Data Analytics Engineer Resume Examples
•   Quality Engineer Resume Examples
•   Solutions Engineer Resume Examples
•   Entry-Level DevOps Engineer Resume Examples
•   Lead Data Engineer Resume Examples
•   Entry-Level Civil Engineer Resume Examples
•   Electrical Design Engineer Resume Examples

Quick links

Desktop support engineer, resume sample #1, technical support analyst, resume sample #2, systems support specialist, resume sample #3, help desk analyst, resume sample #4, it support specialist, resume sample #5, entry-level help desk technician, resume sample #6, desktop support engineer with cybersecurity specialization, resume sample #7, senior it support engineer, resume sample #8, executive desktop support manager, resume sample #9, senior desktop support technician, resume sample #10, desktop infrastructure engineer, resume sample #11, it support engineer - financial services, resume sample #12, it support manager - software industry, resume sample #13, additional resources, questions get in touch.

• Knowledge Base
• Free Resume Templates
• Resume Builder
• Resume Examples
• Free Resume Review

Click here to directly go to the complete desktop support resume sample.

How to write a desktop support resume?

One desktop support job receives over 1,000 job applications. Is your resume good enough to outshine them all?

If it isn't, it's time to focus on your resume to take that coveted job home.

Domain expertise won't fetch you your dream job if your IT desktop support resume skills fail to reflect on your resume.

Before we begin, take a look at the below-mentioned desktop support resume sample to observe what an ideal desktop support engineer resume should look like.

To get a shortlist today, your desktop technician resume needs to reflect the professionalism that you carry in your bones. Only then will you come close to getting shortlisted for the job of your dreams.

Here’s a summary of our IT Desktop Support Resume 2023 Blog:

• Write the resume summary only if you have more than 3 years of experience in the IT industry.
• Create two different sections for your key skills & technical skills.
• Add a project section to showcase your technical expertise in the IT industry.
• Use the correct resume format for maximum impact on the Desktop Support recruiter.
• Add certificates such as Cisco Certified Network Associate, Microsoft Certified Professional, etc. That's not all.

We have illustrated 10+ IT desktop support resume samples in this guide to help you visually comprehend the guidelines and DOs and DONTs that we have given in this blog.

This is aimed at helping you learn from practical examples, making this blog a fun learning experience for you.

By the end of this blog, you will be able to singlehandedly compose a shortlist-worthy desktop support technician resume and you will learn:

• What is a IT desktop support resume & why do you need it?
• What are the key sections of desktop support resume?
• How to effectively write the desktop support resume header?
• How to present your personal information in the desktop support resume?
• How to write the professional experience section in the desktop support resume?
• What a desktop engineer resume summary is written?
• How to identify and write the key skills in the desktop engineer resume?

. . . All so you can get the job that you want!

In the meanwhile, you can use Hiration's Online Resume Builder to write a masterpiece of a computer support technician resume, help desk analyst resume or the best IT resume for a hassle-free resume writing experience.

Our Online Resume Builder comes with a customized and pre-designed IT desktop support resume template that you can easily modify to suit your needs & preference and create the best IT resume.

All you have to do is put your details in this IT desktop support resume template. That's all!

Moving on, here's a list of what you will learn in this blog:

Desktop Support Salary

The average salary of a desktop support technician as quoted by various websites is mentioned below:

• Glassdoor : $48,185/year
• Payscale : $19.83/hour

Desktop Support Roles & Responsibilities

It is important to scan through the job description of your desktop support job, doing so will ensure that you are well aware of the required skill set and responsibilities that come with the job.

Following are a few roles & responsibilities that an IT desktop support professional need to fulfill:

• Perform the installation of devices such as PCs, telephone systems, wireless networks, printers, and scanners
• Provides advice and guidance to colleagues regarding incidents
• Ensure the maintenance of the installed devices and guide the team regarding incidents
• Resolving technical issues with respect to software applications or network systems
• Prepare reports for senior leadership and maintain client databases
• Documentation of technical issues and utilizing call logging system

What is a Desktop Support Resume & why do you need it?

A desktop support technician resume is a piece of document that carries important information about you such as your educational background, desktop support resume skills, and your professional trajectory.

Your resume talks about your last job profile and highlights the story of your professional life.

Simply putting down the above-listed information in your tech support resume is not enough. Information needs to be customized according to the needs of the ATS.

Since most companies today have started using the Applicant Tracking System (ATS) to shortlist candidates, you don't stand a winning chance at getting shortlisted if your desktop support technician resume is not ATS-compliant.

In other words, you need to write an ATS-compliant IT desktop support resume.

Read on to learn how an ATS-compliant resume is composed.

While you're at it, get your existing tech support resume professionally reviewed by Hiration’s AI-powered Resume Review Service to get a quick analysis of your resume within minutes!

Desktop Resume Sample

• Administered hardware & software support for 1000+ devices and a varied user base of 5000+ users
• Facilitated hardware support including support, maintenance, troubleshooting and repair of PCs & peripherals
• Provided detailed descriptions of issues in trouble ticket system & followed up to ensure swift resolutions
• Solved departmental technical emergencies to minimize data loss by 95% , meet deadlines & support user needs
• Partnered with Tier 2 & Tier 3 help desk peers based in US & China to resolve complex issues that needed escalation
• Designed PC images based on hardware and departmental security needs on a weekly basis
• Planned, procured, configured , and implemented upgrades on Dell & Lenovo workstations, laptops & servers
• Created & managed hardware inventory for laptops, desktops, servers & printers for 5+ office locations & 10+ job sites
• Received outstanding ratings on performance reviews each year for customer service & technical problem solving
• Supported 500+ user stations in a Windows 10 environment for 10+ clients on a monthly basis
• Resolved trouble tickets 50% faster than other desktop support technicians & replaced hardware for 500+ devices
• Identified a recurrent software issue & fixed malware problems that saved 20,000 hours of productivity time per year
• Top 5 percentile of the class
• CompTIA A+ Certification | Computing Technology Industry Association (CompTIA) | Jan '14 - Feb '14
• Languages: Spanish, English, French, and Portuguese

Desktop Support Resume Format

There are types of resume format:

• Reverse-chronological format
• Functional resume format
• Hybrid/Combination resume format

The desktop support resume format that you pick should be one that addresses your needs. It needs to be ATS-compliant and should be one that best projects your professional expertise and desktop support resume skills.

It should be ATS compatible and recruiter-friendly too.

From the above-listed resume formats, two of them satisfies this need. We have listed them below:

• Reverse-Chronological Format
• Hybrid/Combination Resume Format

The Reverse-Chronological Resume Format is a resume format that follows the reverse timeline order for structuring resumes.

The Hybrid/Combination Resume Format follows the reverse-timeline order and gives equal weight to your skills.

If you are a mid-level or senior-level professional with years of work experience to your name, you can use both the reverse-chronological and hybrid/combination resume format.

If you are an entry-level professional or someone who has switched jobs too many times in a year, the hybrid/combination resume format is the ideal resume format for you.

Since the reverse chronological resume format gives weight to the timeline of your work experience, it is not ideal for frequent job switchers as it exposes career gaps. Similarly, it is not ideal for entry-level professionals because you don't have much work experience to talk about in your desktop support technician resume.

IT Desktop Support Resume Sections

Organize your desktop support resume into the following sections:

• Personal Information
• Profile Title
• Summary/Objective
• Professional Experience
• Certifications (if any)
• Additional Information (if any)

To learn more about resume sections, read Hiration's 2023 Guide to sections in a resume .

Additionally, you can also use Hiration’s Online Resume Builder to stand a high chance of getting shortlisted for the job of your dreams.

It comes with a pre-designed desktop resume template that you can personalize to suit your specific qualifications and work history.

Read on and learn what each section should look like with 10+ technical support resume samples that we have mentioned in this guide.

How to write a Desktop Support Resume

Writing an impeccable tech support resume demands that you follow the stages we have mentioned below:

• Stage 1: Master Desktop Support Resume
• Stage 2: First Draft of Desktop Support Resume
• Stage 2: Final Draft of Desktop Support Resume

Master Desktop Support Resume

Composing your master desktop support resume is the first stage of resume-writing.

In this stage, you have to compile all your information and store it in one place. Doing this helps in information-accessibility which helps you in two ways:

Resume writing in the present : Since you have readily available information, all you have to do now is pick relevant information from your master resume and organize this information to suit the needs of your current target profile.

Resume update in the future : Information accessibility means that you won't have to rely on memory alone when the need to update your tech support resume arises in the future. This helps facilitate a swift resume update.

First Draft of Desktop Support Resume

As part of the second stage of resume writing, you need to compose the below-mentioned sections:

• Awards & Recognition (if any)

Final Draft of Desktop Support Resume

The third and final stage of writing your tech support resume demands that you compose the below-listed sections at the end:

A help desk technician resume objective/summary is to be written at the end. Since it's a closing statement or overview of your resume, it is best to compose it after concluding the rest of your tech support resume.

Right before you compose your desktop support resume objective/summary, compose the key skills section. Doing this after composing the other sections helps you effectively endorse your desktop support resume skills as it becomes that much easier to identify them.

Desktop Support Resume: Header

Your resume header is a crucial element of your technical support resume.

It's the first thing that a recruiter should see when evaluating your resume and it should communicate who the resume belongs to in one glance.

This is why it is best practice to write your real full name as your resume header.

Here's what you can do to perfect it:

• Write it at the extreme top of your technical support resume.
• Increase its visibility by using the largest font size of 16-20 points .
• If you have a middle name, write your first name, followed by the first initial of your middle name in capital letters, followed by your last name.
• Example: Maria Henry Deville should be written as "Maria H. Deville" in your tech support resume.

To get a better understanding of resume headers, read Hiration’s 2023 Guide To Writing The Perfect Resume Header .

Here's a desktop support resume sample illustrating the ideal resume header for your resume.

This is a snapshot of a tech support resume that we have made with Hiration’s Online Resume Builder . You can use our builder to edit the template of desktop support resume samples or use it to create your own help desk support resume.

<a id="personal ">

Desktop Support Resume: Personal Information

The personal information section of your tech support resume should reflect important contact-centric information such as:

• Updated mobile number
• Professional email ID
• Current Location

LinkedIn URL

Updated mobile number.

If a recruiter likes your IT desktop support resume, shortlist you, he/she will use the mobile number you have provided to get in touch with you.

This is why you should be extremely careful and enter the digits correctly.

Here are some rules that you should follow to compose this section:

• Use your country’s ISD code as a prefix before your phone number
• Put a plus sign (+) before the ISD code
• Eg: +1 37648 21511

Professional E-mail Address

As the official mode of communication for professional exchange, a recruiter or hiring manager will use your email ID to get in touch.

The preliminary interaction almost always happens over email, so make sure that your tech support resume correctly illustrates your email ID.

Hiration Pro Tip : Avoid using flimsy nicknames while drafting your email address in your resume. Make sure that your email ID is professionally written.

Current Location of Residence

The location of your tech support resume refers to the current city and state of your residence.

Here are some things that you should know to compose this with perfection:

• Do not mention irrelevant location details such as your house number, street number, and your locality name in your tech support resume.
• Use the city/state code format for showcasing your location in your tech support resume.
• Eg: If you're from Los Angeles, California; this should be written as "Los Angeles, CA" in your resume.
• If you're applying for jobs abroad, use the city/country code format to illustrate your location. Eg: Los Angeles, US.

Adding a LinkedIn URL to your personal information section will act to your advantage since it gives you the space to showcase your achievements, projects, and networking skills along with a glimpse of your personality.

You can also add the link to your GitHub or Personal website in this section.

Desktop Support Resume Sample for Personal Information

For a better explanation of this section, read Hiration's 2023 Guide to composing your contact information .

To learn what an ideal personal information section should ideally look like, take a look at the IT support resume sample below:

This is a snapshot of a tech support resume that we have built using Hiration’s Online Resume Builder .

It comes with a pre-designed & pre-filled desktop support resume template that you can easily modify to suit your needs & preference.

Moreover, this pre-designed desktop support resume template has pre-arranged font size, spacing, design and you also have the option of changing your template as we have 25+ design templates that you can choose from.

Desktop Support Resume: Profile Title

Profile titles are important elements of tech support resumes. It communicates the following information to the recruiter.

• Your current designation.
• Your functional industry.
• Your seniority level.

Give your profile a professional touch by considering the following points:

• Write your profile title in the second-largest text size.
• This should ideally be in the font range of 14-16 points .

Here's an IT support resume sample showcasing the ideal profile title:

In the meanwhile, get your hands on our highly unique AI-powered Resume Review Service to get an in-depth and constructive analysis of your techsupport resume within minutes of uploading it on our tool.

Keep an eye out on the bottom-left corner of this page!

Desktop Support Resume: Professional Experience

The professional experience section of your help desk technician resume is one of the most important sections.

It consists of career-specific information such as where you have worked, how long you have worked, and in what capacity you worked, etc.

• Frame points
• Use the STAR format
• Use Grouping & Highlighting

Framing Points

There are two types of people when it comes to writing tech support resumes.

Type 1 : Paragraph users Type 2 : Point users

Here are two desktop support resume examples.

Your job here is to quickly evaluate it.

"As part of my job description as a desktop support manager at XYZ, I was responsible for handling trouble ticket system. I was part of the core team that single-handedly identified issues in this system to arrive at meaning resolutions of the same. At times I ended up collaborating with Tier 2 & 3 help desk peers who were based in China to resolve complex issues that needed escalation. Facilitating support, maintenance, troubleshooting, and repair of PCs and peripherals was also part of my core job as a support specialist. Other roles included catering to an active user base of over 10,000 users around the world. I helped them with both hardware & software support".

• Identified issues in trouble ticket system to ensure swift resolutions
• Minimized data loss by 98% by solving departmental technical emergencies
• Catered to a user base of 10,000+ users with hardware & software support
• Facilitated support, maintenance, troubleshooting and repair of PCs & peripherals
• Collaborated with Tier 2 & Tier 3 help desk peers to resolve complex issues that needed escalation

Framing Points: Analysis

An impactful technical support resume is one that is reader-friendly and highly comprehensible.

If the professional experience section is not readable, your technical support resume would have a very slim chance of getting evaluated.

This means that even though you might be highly proficient, your resume has a high chance of getting overlooked.

The likelihood of your resume getting overlooked is high when you use paragraphs.

On the contrary, when you use one-liner points as demonstrated in example 2, your desktop support technician resume becomes more readable and comprehensible.

It is properly spaced out and information is presented using crisp one-liner points which makes it easy to read & comprehend.

It also uses action verbs such as 'facilitated', 'catered', and 'communicated' which gives your desktop support technician resume a more assertive and professional tone.

STAR Format

Now that you know the importance of good readability and the role played by one-liner points in all this, the next step is to optimize each one-liner point.

This can be done using the STAR format.

STAR stands for the following:

• Situation : The situation/backdrop/context of your contributions.
• Task : The actual task that was assigned to you.
• Action : The strategy you used to execute the assigned task.
• Result : The result/outcome of your action in the form of an achievement figure.

The STAR format makes each one-liner point more relevant as it helps you showcase the extent of your professional capabilities with the help of performance figures.

Using numbers shows exactly how your contributions helped in the growth of the organization.

Thus, you should use the STAR format to structure each one-liner point.

Grouping & Highlighting

Now the next step is to organize each one-liner point in such a way that its visibility increases.

You can do this by using grouping & highlighting.

Here are two desktop support resume examples to demonstrate this:

• Assisted 50+ weekly customers with troubleshooting
• Facilitated hardware & software support to 500+ customers every month
• Designed 10+ PC images every week based on departmental security needs
• Received outstanding ratings on performance reviews for technical problem solving
• Configured & implemented upgrades on Dell & Lenovo workstations, laptops & servers
• Managed hardware inventory for laptops, desktops, servers & printers with 100% efficiency

Technical Support, Troubleshooting & User Assistance

Security Upgrades & Inventory Management

Key Achievements

Grouping & Highlighting: Analysis

The above desktop support examples show that while using points is a good way of endorsing your roles & responsibilities in your support specialist resume, it is not enough to enhance its effectiveness.

Example 1 uses points while example 2 uses grouping & highlighting.

Grouping is the practice of organizing similar one-liner points under unique subheadings. Doing this helps a recruiter identify your key roles & responsibilities in one go.

Highlighting is the practice of highlighting important words by marking them in bold. Doing this helps the recruiter identify your key achievements in each one-liner point in one go.

Grouping & Highlighting is a powerful tool in your hands because it helps enhance the visibility of your resume. Enhanced visibility further helps in enhancing the effectiveness of your resume.

Desktop Support Resume Sample for Professional Experience

Most technical support resumes fall short because they lack structure & organization: something you don't have to worry about when you use the STAR format to structure each one-liner point and optimize them using grouping & highlighting.

Here's a desktop support resume sample showcasing the ideal professional experience section:

To learn more about this section and what you can do to perfect it, read Hiration's Blog on how to compose the work experience in your resume .

Desktop Support Resume: Education

The education section of your resume should ideally communicate the following points:

• Name of the school/university you have attended.
• Name of the courses you have pursued.
• The location of your school/university.
• Enrolment and graduation dates in month & year format .

The education section is one of the most important must-have sections of your resume. Make sure that you incorporate it into your technical support resume.

Get a grip over this section and learn the intricacies of this section by reading Hiration's 2023 Guide on how to list education on your resume .

Here's a desktop support resume sample showcasing the ideal education section for your technical support resume:

Desktop Support Resume: Certifications

Now comes the additional sections of your desktop support technician resume.

While this section is not a pre-requisitive, don't make the mistake of leaving this information out if you have done relevant certifications.

Relevant certification can bolster your shortlist chances tremendously. So if you have them, make a separate 'certifications' section and list down the following information in it:

• Certification course name.
• Name of the institute of affiliation.
• Location of the institute of affiliation.
• Enrollment and completion date of the course in month & year format.

Arrange these points in the below format:

{Name of certification} | {Affiliating Institution} | {Location} | {Date} (month & year format)

For a more detailed explanation, read Hiration's 2023 Guide on listing certifications on a resume to get a better understanding of this section.

Here's a technical support resume sample demonstrating the ideal certifications section for your desktop support technician resume:

This is a snapshot of a desktop support technician resume that we have composed using Hiration's Online Resume Builder .

Use our Online Resume Builder to say goodbye to the hair-splitting task of individually adjusting the spacing, font size, and template.

Your only task is to fill your details in our professionally designed desktop support specialist resume template to make a shortlist-ready desktop support technician resume.

We have curated a list of certifications for your Desktop Support resume that might help you in staying up-to-date with the industry trends:

• Jetking Certified Hardware and Networking Engineer
• Cisco Certified Network Associate
• Microsoft Certified Professional
• Microsoft Certified Solutions Expert
• Information Technology Infrastructure Library

Desktop Support Resume: Additional Information

Now comes the additional information section. This is where you should put down any miscellaneous information that does not fit anywhere else.

For example, hobbies & languages are things that you can write in this section.

That being said, you should only use this section if you think it can positively impact your job application in any way.

If it fails to do this, there's no point in having this section in your IT support technician resume as it will unnecessarily take up space.

The technical support resume sample that we have attached below illustrates a perfectly-composed additional information section for your IT support technician resume.

Desktop Support Resume Key Sections

Desktop support resume: key skills.

It is in the key skills section that you get the opportunity to endorse your desktop support resume skills without coming across as a showoff.

This is why the 'key skills' section is important.

Here's what you can do to compose this section with perfection:

Compose it after concluding the professional experience section : The main points for this section comes from the professional experience section. Your job is to identify your top desktop support specialist resume skills and replicate them in this section.

Pick the desktop support resume keywords from your target job & incorporate them in this section : Your target desktop support job will have a list of desktop support resume keywords. These keywords are those skills that a hiring body looks for in the ideal candidate. Identify these keywords & replicate them in this section. Don't blatantly cut-copy-paste. Use only those keywords that you're skilled in.

For more details on this section, read Hiration's 2023 Guide on what skills to put on a resume .

Here's an IT support resume sample illustrating the perfect key skills section:

This is a snapshot of an IT support technician resume that we have built using Hiration's Online Resume Builder .

Use our Resume Builder to compose a key skills section as stunning as this.

It is imperative to create a different subsection titled "Technical Skills", it allows the recruiter to better understand your technical expertise.

Desktop Support Resume Summary

Think of your resume summary as a concluding statement of your IT support technician resume and make it worth their while.

Your job here is to communicate your skills & proficiency in such a way that it proves that you are the right fit for the given job.

Here’s a list of what you can do to write an effective resume summary:

• Write a resume summary only if you have a minimum work experience of 3 years. If you don't, write a desktop support resume objective.
• Write your summary at the end after concluding all other sections. This helps you identify your career highlights which helps you paint a vibrant summary.
• Keep your summary length limited to 3-5 lines and don't exceed this limit.

For a more detailed explanation of resume summaries, read Hiration's 2023 Resume Summary Guide .

Attached below is a technical support resume sample showcasing the ideal resume summary for your technical support engineer resume:

Desktop Support Resume Objective

You should write a desktop support resume objective if:

• You have no work experience.
• You have less than 3 years.

On deeper levels, a desktop support resume objective is the same as a resume summary. The goal of both is to get you shortlisted.

The only problem here is that you don't have much work experience to talk about.

So instead, focus on the skills that make you unique in this section. Instead of talking about what you're looking for in the organization you wish to work with, talk about the value you can deliver in your next organization.

Show how the desktop support resume skills can benefit the organization.

If you're able to do this, you're already on the path to success.

Read Hiration's 2023 Guide on Resume Objectives to learn how you can write an effective desktop support resume objective.

In the meanwhile, make resume-writing an effortless affair with Hiration's Online Resume Builder to write impeccable shortlist-worthy technical support resumes.

Resume Review Service

Get your resume reviewed with Hiration's unique AI-powered Resume Review Service.

With us, your technical support engineer resume will be evaluated in compliance with the below-mentioned parameters:

• Compliance with industry norms
• Content Relevance
• Recruiter Friendliness
• Design Compatibility
• Conversion Scope
• ATS Compliance
• Global Compatibility
• Performance Assessment
• Resume Formatting (font, margins, the order of sections, etc.)

And here's the best part:

You will get 2 resume templates for free!

Online Resume Builder for Desktop Support Resume

Resume writing does not have to be so hard.

Give yourself the much-needed help with Hiration's Online Resume Builder .

Here is a list of the resources that come with our Online Resume Builder:

• Option to save unlimited resumes
• 25+ resume designs
• Full rich-text editor
• Unlimited PDF downloads
• 100+ resume templates
• 1-click design change
• A sharable link
• Live resume editor

With 25+ design templates and 100+ profile-specific resume examples , our resume builder is built to give you the ultimate resume writing experience.

Key Takeaways

• Use the reverse-chronological order if you're a mid-level or senior-level professional and a hybrid/combination resume format if you're a frequent job switcher or an entry-level professional or if you have gaps in your resume.
• You should always write your real full name as the resume header of your technical support engineer resume.
• Your resume header should ideally be in the font size of 16-20 points and your profile title should be in the font size of 14-16 points .
• Do not mention unnecessary information in the personal information section of your resume. Brief documentation of your mobile number, email ID & location is more than enough.
• Use the city/state code format to illustrate your location for job applications in your country of residence and use the city/country code format to illustrate your location if you are looking for job opportunities in other countries.
• Don't use paragraphs to showcase your roles & responsibilities. Instead, use one-liner points and use the STAR format and grouping & highlighting to make these points more visible and impactful.
• Begin each one-liner point with a power verb.
• Only write a help desk technician resume objective if you have less than 3 years of work experience.

This brings us to the end of this blog.

Follow the guidelines we have outlined in this blog to write an impeccable computer support technician resume or help desk analyst resume.

The technical support resume samples that we have attached in this blog have done a fantastic job of illustrating what each section should look like. Go back and evaluate it to know what it should look like.

Go to Hiration resume builder and create a professional resume for yourself. Additionally, reach out to us at [email protected] and you can get 24/7 professional assistance with all your job & career-related queries.

Share this blog

Subscribe to Free Resume Writing Blog by Hiration

Get the latest posts delivered right to your inbox

Stay up to date! Get all the latest & greatest posts delivered straight to your inbox

Is Your Resume ATS Friendly To Get Shortlisted?

Upload your resume for a free expert review.

Desktop Support Engineer Resume Samples

A professional desktop support engineer provides technical support to the clients, the job description of these engineers entails to install and upgrade hardware and software systems and as well execute the following roles and responsibilities – addressing user tickets pertaining to network, software or hardware; helping customers in installing applications and computer peripherals; guiding users by giving step-by-step information, customizing desktop applications , recording technical issues, directing unresolved issues , and reporting customer feedback.

There are specific skills that most of the recruiters look out for in the Desktop Support Engineer Resume – proven work experience, hands-on experience working with Windows/Linux and Mac OS environment, a good understanding of network security practices, working knowledge of computer peripherals and office automation products and multitasking skills. Candidates having the above-mentioned skills can very easily enter into this field with a degree in computer science.

• Resume Samples
• Desktop Support Engineer

Desktop Support Engineer Resume

Objective : To work with competitive and challenging environment so as enhance managerial and personal attributes and to implement efficient working methods for the betterment of organization.

Skills : Linux, Hardware, Networking.

Description :

• Created and developed new users sop, departure sop, and new user's requests forms for onsite along with four remote locations for anite.
• Setup new user accounts in active directory; creation of new mailbox accounts via exchange management console 2010, obtain hardware for the user, setup cisco jabber, cisco unified IP phone, setup voicemails with phone extensions, setting up new user on site also remote users via remotely.
• Departing users procedure removing users account via active directory, redirecting users emails to manager, discharging users hardware, creating backup image of the machine, refresh image of the machine for a new user setup, update the inventory spreadsheet.
• Verify machines to be added via wsus to receive patches, added TrendMicro server and also to check weekly security logs for any viruses/malware infected machines, also checking and sending emails to remote users with self-service password reset tool; netwrix to avoid password expirations on weekly basis.
• Build VMware clients for various users via VMware vSphere Client, adding users to certain distribution lists, security groups based on their job roles.
• Configuring/troubleshooting user's machines onsite and also remote offices based on their IT architecture setup, requests from users to upgrade their machines hardware/software.
• Troubleshooting user enable to access remote machines.
• Troubleshooting onsite and also remote network printers, saving monthly print logs for our records, sending the job count to printer manufacturer on monthly basis for the expense reports.

Sr. Desktop Support Engineer Resume

Objective : Over 15 year's experience in the computer industry. Experience in Manual and Automated testing. White/Black box testing. Involved in GUI, Regression and Functional testing. Good experience in Keep tracking of Bug life cycle.

Skills : Troubleshooting, Inventory Management, Desktop Support, Windows 7, Active Directory, Networking, dhcp.

• Responsible for managing and maintaining end-user computer environments including troubleshooting and end user training for the Executive Secretariat in the Bureau of Information Resource Management at the U.S Department of State.
• Supported hardware/software evaluation, both physical and virtual technologies, and capacity planning.
• Interfaced with multiple levels of users, management, and technical staff.
• Provided a high level of customer service support for office automation applications, PCs and laptops, and printers, including after hour support.
• Served as a user liaison covering computer system end-user operations, including but not limited to system sign-on, use of the menu and help systems, Microsoft Office programs, telecommunications, use and troubleshooting of computers and printers.
• Troubleshoot desktop errors and provide support and maintenance for the end-user desktop experience including hardware and software.
• Coordinated and managed the end-user computer environment.
• Maintained accurate reports of system malfunctions and referred issues to more senior subject matter experts when problems occurred which were beyond my proficiency.

Jr. Desktop Support Engineer Resume

Summary : More than ten years' experience in End-User Desktop Support and Network Infrastructure Support including eight years onsite IT Services with the General Services Administration (GSA) Office of the Chief Information Officer (OCIO).

Skills : CCNA, Computer Savvy, Networking, Active Directory.

• Performed PC desktop support to monitor and maintain computer systems functionality for large commercial customers.
• Built, configured, and troubleshooted IBM / Dell compatible computers.
• Provided 24/7 support, diagnosing and repairing network servers, HP, Compaq, and IBM systems.
• Conferred with computer users about how to solve existing system problems.
• Managed all phases of PC hardware and software implementation to include identification of requirements, scheduling, budgeting, project management, selection, and reporting to successfully deliver PC system solutions based on customer specifications and timelines.
• Diagnosed hardware and software problems, replacing defective components when applicable.
• Maintained and administered computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
• Recommended changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.

Desktop Support Engineer III Resume

Objective : Secure a Technical Support/Management position with a company that would benefit from managerial, technical and organizational experience in a Windows domain environment.

Skills : Windows, VMWare, VOIP, Printers, Microsoft Office Suite, Microsoft Office Suite, Websense Security.

• Hired full-time to troubleshoot and support the network infrastructure.
• Assist the Systems Administrator and IT Manager with infrastructure improvements and test reliability.
• Reduced the IT department from 4 to 3 by taking on additional responsibilities, yet still maintaining the high availability network (99.999%) and efficient user support needed.
• Assisted in consolidation of physical servers to virtual servers resulting in a substantial cost savings in equipment and power.
• Responsible for Desktop Support and procurement of Servers, Desktop PCs, hardware, software and peripherals, including HP printers and supplies.
• Implemented a customized Desktop Support program to improve support to users and track results.
• Customized the Desktop Support tool to use in the Engineering department allowing management to track open problem requests.
• Project Lead to design IT infrastructure and procure hardware for connecting to a new remote site in Bad Homburg, Germany.

Desktop Support Engineer II Resume

Summary : Desktop Support Engineer with over 8 years of hands-on Information Technology experience with a high level of integrity and the willingness to make significant contributions; courteous and has gained a reputation of being a self-starter and team player. Areas of expertise include Computer Programming and Wireless Systems Technology.

Skills : Windows, Microsoft office, OSX, ServieNow, Hardware.

• Worked with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from clients, including associated validated systems, application servers, and administrative systems.
• Performed on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, including off-site repair for remote users as needed.
• Worked with the procurement staff to purchase hardware and software.
• Performed upgrades, installation, repairs, configuration, and ongoing usability of desktop computers, laptops, peripheral equipment, desktop applications and systems to ensure longevity within established standards and guidelines.
• Maintained accurate information and data regarding end-users within the Service Wise tracking system, spreadsheets and according to policies and standards.
• Assisted in developing long-term strategies and capacity planning for meeting future desktop hardware needs.
• Maintained software and hardware inventory.

Desktop Support Engineer I Resume

Headline : An energetic, self-starting Desktop Support Engineer working with excellent analytical, organizational, and creative skills. Highly motivated and versatile, employment experience and education show proven ability for analyzing problems, developing and simplifying procedures, and finding innovative solutions.

Skills : Vmware, Windows Server, TCP/IP, Hyper-V, Active Directory, Procurement, Linux, Powershell, Dell Kace, Citrix, Software Deployment, Dhcp, DNS, windows 10, Scripting.

• Monitored Windows Server production environments utilizing SCOM to troubleshoot any critical issues for external and internal users.
• Supported users with Windows 7 and 8/Mac OSX/Mobile Devices (iPhone/BlackBerry/Android/iPad).
• Served as a technical liaison between IT and upper management in implementing procedural changes, software/hardware standards and standard operating procedures.
• Created and managed users accounts using Active Directory.
• Exceeded client expectations by using EAGLE product, technical and client expertise to effectively provide application support.
• Provided on-call support for after hours support and also coordinated off-shore team located in India to handle any routine non business impacting incidents during overnight hours to ensure 24/7 availability.
• Assisted IT Management in building knowledge of the ServiceNow ticketing system managing incidents and service requests through task submission, prioritization, and completion.

Desktop Support Engineer/Tehnician Resume

Objective : Certified professional with 2 years of help desk experience providing software, hardware, client/server, and networking technical support. Proven success working in high-volume, 24x7 technical call centers. Demonstrated strengths in rapidly diagnosing, troubleshooting and resolving client issues.

Skills : Hardware & Networking , CCNA , MCSA.

• Assists in the configuration, installation, maintenance, and operation of local area network products and services.
• Performs administrative functions for servers, including but not limited to: Access/permissions to applications, databases and system resources; Creates and maintains directory structures and print queues.
• Provides end-user systems support: Provides 24 x 7 on-call PC and server site support.
• Provides support resolution for highly complex PC and server issues.
• Prepares and maintains technical documentation and specifications, drawings, and systems documentation.
• Assists in managing servers, operating systems, and network based software that resides on the servers.
• Assists in the backup and restore of all systems including the planning of disaster recovery for specified systems.
• Assists operating units in the design and implementation of new or modified systems, and makes recommendations to improve service.

Desktop Support Engineer/Specialist Resume

Headline : Self-motivated & team-oriented IT Technician with a variety of hands on practical knowledge and experience dealing with information technology concepts and applications. Extensive computer and networking experience gained by learning in enterprise computing environments; building, supporting, and maintaining all major versions of Windows and a variety of Linux operating systems.

Skills : Desktop Support, Network Administration.

• Assigned as one of the key point of contacts for EMC2catalyst group and EMC2 University in the set up and configuration of their computer systems.
• Worked for WCA at UMASS Memorial Hospital and EMC2 trouble shooting, installing, maintaining computer systems.
• Responded to customer requests for help through Heat and Target ticketing systems.
• Built custom computer systems required by different departments.
• Configured, Imaged, and repaired Dell, IBM, Laptop systems to component level.
• Created Images using Ghost software for Umass Memorial individual departments.
• Connected network jacks in customer offices and cubes in the network closet/router closet Was responsible for all warranty repairs for Umass and EMC2 computer systems leased through Whalley Computer Associates and kept track of all asset information.
• Performed Windows 2000 migration support at Umass Memorial Hospital and EMC2.

Asst. Desktop Support Engineer Resume

Headline : Solutions-focused; self-starter; and team oriented IT professional, with 20 years of experience installing, configuring, and troubleshooting PCs, Mac's and network hardware. Proven ability to successfully analyze an organization's IT support requirements; identify deficiencies and potential opportunities.

Skills : Computer Hardware, Computer Software, Microsoft Office,.

• Install, configure, and maintain new hardware, systems, devices and software for our networks.
• Provide proactive maintenance of systems by working on the client servers remotely.
• Manage system back-up and recovery solutions, such as Shadow Protect and Backup Exec.
• Perform troubleshooting analysis of servers, workstations and associated systems.
• Monitor system performance and implements performance tuning as needed.
• Participates in developing and maintaining technical documentation associated with our systems.
• Follow department procedures for successful incident management Proactively monitor the overall health of network and server infrastructure.

Desktop Support Engineer/Consultant Resume

Summary : Technical support professional offering extensive experience and thorough knowledge of different operating systems, hardware, desktop peripherals, IT network systems and firewalls Over twelve years' experience as a desktop support engineer for 5 organizations.

Skills : Desktop Support, Active Directory, Exchange Server, Remote Support, PC Repair, Management, Troubleshooting, Microsoft Office 365, Networking, Mac OS X, Windows 7, Imaging.

• Responding to associate service calls to troubleshoot the nature of reported problems and taking the necessary steps to resolve those problems.
• Imaging and migration of existing PCs from Windows XP to Windows 7 or 8 and upgrades.
• Creating and managing user account including password reset.
• Remotely troubleshooting to resolve computing issues, Provide support for line of business applications.
• Installing and supporting all types of Microsoft Office Products, troubleshooting Outlook and installation of various applications for users.
• Setup of wireless handheld devices such as blackberry, apple ios - iPhone / iPad.
• Worked closely and effectively with vendors to replace/repair defective hardware and software.
• Install hardware and peripheral components like disk drives, printers, Scanner, keyboards, and monitors.

Summary : Desktop Support Engineer is responsible for the day-to-day operation of our technical support desk. This includes maintaining a professional, organized and efficient support environment by providing service excellence to our customers.

Skills : Microsoft Office 2010 &amp; 2013, Active Directory.

• Respond to Remedy incident and change tasks, customer phone calls, emails and requests for all IT services.
• Implemented security breach corrective actions.
• Provided technical expertise and consultation in the development and maintenance of computer systems and applications.
• Repaired and/or replaced computer hardware.
• Instructed users with step by step instructions as well as provide desk-side coaching.
• Executed PC application installations and new hire equipment deployments.
• Create and update call logs documenting customer interactions and troubleshooting efforts for problem resolution using Remedy.

Summary : Strength in partnering with clients, teams, vendors and management to identify needs and oversee the installation, configuration, optimization and support of networks for businesses. Organized, take-charge professional with exceptional follow-through abilities and detail orientation; skilled in planning and coordinating projects from inception to successful solutions.

Skills : Engineering, Operator.

• Improved workstation performance and application throughput by 50% through aligning disk partitions and re-designing deployment processes for both new and replacement workstations.
• Created documentation to assist the desktop support team in the installation, configuration, and operation of new software and support tools.
• Managed configuration, training and support processes for the Digital Imaging group.
• Performed after-hours and on-call rotation duties.
• Standardized workstation infrastructure, provided upgrades for old machines, assisted in moving infrastructure from leased to company-owned equipment.
• Established new solutions for existing system issues, provided one-on-one training to staff on updated procedures.
• Provided support for mobile device infrastructure.

Table of Contents

Recent posts, download this pdf template., creating an account is free and takes five seconds. you'll get access to the pdf version of this resume template., choose an option., unlock the power of over 10,000 resume samples., take your job search to the next level with our extensive collection of 10,000+ resume samples. find inspiration for your own resume and gain a competitive edge in your job search., get hired faster with resume assistant., make your resume shine with our resume assistant. you'll receive a real-time score as you edit, helping you to optimize your skills, experience, and achievements for the role you want., get noticed with resume templates that beat the ats., get past the resume screeners with ease using our optimized templates. our professional designs are tailored to beat the ats and help you land your dream job..