business plan for computer repair business

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Computer Repair Business Plan

Starting a computer repair business can be a lucrative and rewarding business venture for any tech enthusiast.

However, entering the marketplace without proper planning can put your business at risk. That’s where a business plan can help.

Need help writing a business plan for your computer repair business? You’re at the right place. Our computer repair business plan template will help you get started

Free Business Plan Template

Download our Free Computer Repair Business Plan Template now and pave the way to success. Let’s turn your vision into an actionable strategy!

• Fill in the blanks – Outline
• Financial Tables

How to Write a Computer Repair Business Plan?

Writing a computer repair business plan is a crucial step toward the success of your business. Here are the key steps to consider when writing a business plan:

1. Executive Summary

An executive summary is the first section planned to offer an overview of the entire business plan. However, it is written after the entire business plan is ready and summarizes each section of your plan.

Here are a few key components to include in your executive summary:

• Introduce your Business: Start your executive summary by briefly introducing your business to your readers.
• This section may include the name of your computer repair business, its location, when it was founded, the type of computer repair business (E.g., general computer repair, mobile device repair, gaming console repair.), etc.
• Market Opportunity: Summarize your market research, including market size, growth potential, and marketing trends. Highlight the opportunities in the market and how your business will fit in to fill the gap.
• Products and Services: Highlight the computer repair services you offer your clients. The USPs and differentiators you offer are always a plus.
• Financial Highlights: Briefly summarize your financial projections for the initial years of business operations. Include any capital or investment requirements, associated startup costs, projected revenues, and profit forecasts.
• Call to Action: Summarize your executive summary section with a clear CTA, for example, inviting angel investors to discuss the potential business investment.

Ensure your executive summary is clear, concise, easy to understand, and jargon-free.

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2. Business Overview

The business overview section of your business plan offers detailed information about your company. The details you add will depend on how important they are to your business. Yet, business name, location, business history, and future goals are some of the foundational elements you must consider adding to this section:

• General computer repair
• Laptop repair
• Mobile device repair
• Remote support services
• Gaming console repair
• On-site repair services
• Describe the legal structure of your computer repair company, whether it is a sole proprietorship, LLC, partnership, or others.
• Explain where your business is located and why you selected the place.
• Owners: List the names of your computer repair company’s founders or owners. Describe what shares they own and their responsibilities for efficiently managing the business.
• Mission Statement: Summarize your business’ objective, core principles, and values in your mission statement. This statement needs to be memorable, clear, and brief.
• Business History: If you’re an established computer repair service provider, briefly describe your business history, like—when it was founded, how it evolved over time, etc.
• Additionally, If you have received any awards or recognition for excellent work, describe them.
• Future Goals: It’s crucial to convey your aspirations and vision. Mention your short-term and long-term goals; they can be specific targets for revenue, market share, or expanding your services.

This section should provide a thorough understanding of your business, its history, and its future plans. Keep this section engaging, precise, and to the point.

3. Market Analysis

The market analysis section of your business plan should offer a thorough understanding of the industry with the target market, competitors, and growth opportunities. You should include the following components in this section.

• Target market: Start this section by describing your target market. Define your ideal customer and explain what types of services they prefer. Creating a buyer persona will help you easily define your target market to your readers.
• For instance, computer educational institutes and IT offices can be an ideal target market for a computer repair business.
• Market size and growth potential: Describe your market size and growth potential and whether you will target a niche or a much broader market.
• Competitive Analysis: Identify and analyze your direct and indirect competitors. Identify their strengths and weaknesses, and describe what differentiates your computer repair services from them. Point out how you have a competitive edge in the market.
• Market Trends: Analyze emerging trends in the industry, such as technology disruptions, changes in customer behavior or preferences, etc. Explain how your business will cope with all the trends.
• For instance, there is a growing demand for mobile device repair services; explain how you plan to deal with this growing market trend.
• Regulatory Environment: List regulations and licensing requirements that may affect your computer repair company, such as business registration, insurance, trade and association memberships, data privacy and security, intellectual property rights, etc.

Here are a few tips for writing the market analysis section of your computer repair business plan:

• Conduct market research, industry reports, and surveys to gather data.
• Provide specific and detailed information whenever possible.
• Illustrate your points with charts and graphs.
• Write your business plan keeping your target audience in mind.

4. Products And Services

The product and services section should describe the specific services and products that will be offered to customers. To write this section should include the following:

• Diagnosis and troubleshooting
• Hardware repair and replacement
• Virus and malware removal
• Networking and connectivity solutions
• Software installation and configuration
• You might mention how customers request computer repair services, how you diagnose or troubleshoot issues, and when you deliver services.
• Quality Assurance: This section should explain how you maintain quality standards and consistently provide the highest quality service.
• This may include standardized procedures, timely quality audits, monitoring and testing equipment, and continuous improvement.
• Additional Services: Mention if your computer repair company offers any additional services. You may include services like IT consulting and support, data migration, cybersecurity solutions, cloud services, and e-waste recycling and disposal.

In short, this section of your computer repair plan must be informative, precise, and client-focused. By providing a clear and compelling description of your offerings, you can help potential investors and readers understand the value of your business.

5. Sales And Marketing Strategies

Writing the sales and marketing strategies section means a list of strategies you will use to attract and retain your clients. Here are some key elements to include in your sales & marketing plan:

• Unique Selling Proposition (USP): Define your business’s USPs depending on the market you serve, the equipment you use, and the unique services you provide. Identifying USPs will help you plan your marketing strategies.
• For example, fast turnaround times, on-site repairs, specialized expertise, and environment-friendly practices could be some of the great USPs for a computer repair company.
• Pricing Strategy: Describe your pricing strategy—how you plan to price your services and stay competitive in the local market. You can mention any discounts you plan on offering to attract new customers.
• Marketing Strategies: Discuss your marketing strategies to market your services. You may include some of these marketing strategies in your business plan—social media marketing, Google ads, local SEO, brochures, email marketing, and print marketing.
• Sales Strategies: Outline the strategies you’ll implement to maximize your sales. Your sales strategies may include offering free consultations, upselling and cross-selling, and forming strategic partnerships.
• Customer Retention: Describe your customer retention strategies and how you plan to execute them.
• For instance, your customer retention strategies may include providing excellent customer service, customer feedback and surveys, and follow-up calls.

Overall, this section of your computer repair business plan should focus on customer acquisition and retention.

Have a specific, realistic, and data-driven approach while planning sales and marketing strategies for your computer repair business, and be prepared to adapt or make strategic changes in your strategies based on feedback and results.

6. Operations Plan

The operations plan section of your business plan should outline the processes and procedures involved in your business operations, such as staffing requirements and operational processes. Here are a few components to add to your operations plan:

• Staffing & Training: Mention your business’s staffing requirements, including the number of employees or technicians needed. Include their qualifications, the training required, and the duties they will perform.
• Operational Process: Outline the processes and procedures you will use to run your computer repair business. Your operational processes may include equipment and inventory management, data and privacy protection, communication & customer service, and quality assurance & testing.
• Equipment & Machinery: Include the list of equipment and machinery required for computer repairs, such as workbench or repair tables, hand tools, diagnostic and testing tools, hardware components & repair parts, and software for data backup.
• Explain how these technologies help you maintain quality standards and improve the efficiency of your business operations.

Adding these components to your operations plan will help you lay out your business operations, which will eventually help you manage your business effectively.

7. Management Team

The management team section provides an overview of your computer repair business’s management team. This section should provide a detailed description of each manager’s experience and qualifications, as well as their responsibilities and roles.

• Founders/CEO: Mention the founders and CEO of your computer repair company, and describe their roles and responsibilities in successfully running the business.
• Key managers: Introduce your management and key members of your team, and explain their roles and responsibilities.
• It should include senior management and other key people involved in the computer repair business operations, including their education, professional background, and any relevant experience in the industry.
• Organizational structure: Explain the organizational structure of your management team. Include the reporting line and decision-making hierarchy.
• Compensation Plan: Describe your compensation plan for the management and staff. Include their salaries, incentives, and other benefits.
• Advisors/Consultants: Mentioning advisors or consultants in your business plans adds credibility to your business idea.
• So, if you have any advisors or consultants, include them with their names and brief information consisting of roles and years of experience.

This section should describe the key personnel for your computer repair services, highlighting how you have the perfect team to succeed.

8. Financial Plan

Your financial plan section should provide a summary of your business’s financial projections for the first few years. Here are some key elements to include in your financial plan:

• Profit & loss statement: Describe details such as projected revenue, operational costs, and service costs in your projected profit and loss statement. Make sure to include your business’s expected net profit or loss.
• Cash flow statement: The cash flow for the first few years of your operation should be estimated and described in this section. This may include billing invoices, payment receipts, loan payments, and any other cash flow statements.
• Balance Sheet: Create a projected balance sheet documenting your repair business’s assets, liabilities, and equity.
• Break-even point: Determine and mention your business’s break-even point—the point at which your business costs and revenue will be equal.
• This exercise will help you understand how much revenue you need to generate to sustain or be profitable.
• Financing Needs: Calculate costs associated with starting a computer repair business, and estimate your financing needs and how much capital you need to raise to operate your business. Be specific about your short-term and long-term financing requirements, such as investment capital or loans.

Be realistic with your financial projections, and make sure you offer relevant information and evidence to support your estimates.

9. Appendix

The appendix section of your plan should include any additional information supporting your business plan’s main content, such as market research, legal documentation, financial statements, and other relevant information.

• Add a table of contents for the appendix section to help readers easily find specific information or sections.
• In addition to your financial statements, provide additional financial documents like tax returns, a list of assets within the business, credit history, and more. These statements must be the latest and offer financial projections for at least the first three or five years of business operations.
• Provide data derived from market research, including stats about the computer repair industry, user demographics, and industry trends.
• Include any legal documents such as permits, licenses, and contracts.
• Include any additional documentation related to your business plan, such as product brochures, marketing materials, operational procedures, etc.

Use clear headings and labels for each section of the appendix so that readers can easily find the necessary information.

Remember, the appendix section of your computer repair business plan should only include relevant and important information supporting your plan’s main content.

The Quickest Way to turn a Business Idea into a Business Plan

Fill-in-the-blanks and automatic financials make it easy.

This sample computer repair business plan will provide an idea for writing a successful computer repair plan, including all the essential components of your business.

After this, if you still need clarification about writing an investment-ready business plan to impress your audience, download our computer repair business plan pdf .

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Frequently asked questions, why do you need a computer repair business plan.

A business plan is an essential tool for anyone looking to start or run a successful computer repair business. It helps to get clarity in your business, secures funding, and identifies potential challenges while starting and growing your business.

Overall, a well-written plan can help you make informed decisions, which can contribute to the long-term success of your computer repair company.

How to get funding for your computer repair business?

There are several ways to get funding for your computer repair business, but self-funding is one of the most efficient and speedy funding options. Other options for funding are:

• Bank loan – You may apply for a loan in government or private banks.
• Small Business Administration (SBA) loan – SBA loans and schemes are available at affordable interest rates, so check the eligibility criteria before applying for it.
• Crowdfunding – The process of supporting a project or business by getting a lot of people to invest in your business, usually online.
• Angel investors – Getting funds from angel investors is one of the most sought-after startup options.

Apart from all these options, there are small business grants available, Check for the same in your location and you can apply for it.

Where to find business plan writers for your computer repair business?

There are many business plan writers available, but no one knows your business and ideas better than you, so we recommend you write your computer repair business plan and outline your vision as you have in mind.

What is the easiest way to write your computer repair business plan?

A lot of research is necessary for writing a business plan, but you can write your plan most efficiently with the help of any computer repair business plan example and edit it as per your need. You can also quickly finish your plan in just a few hours or less with the help of our business plan software .

About the Author

Upmetrics Team

Upmetrics is the #1 business planning software that helps entrepreneurs and business owners create investment-ready business plans using AI. We regularly share business planning insights on our blog. Check out the Upmetrics blog for such interesting reads. Read more

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Computer Repair

Back to All Business Ideas

Turning Skills into Service: Starting a Computer Repair Business

Written by: Carolyn Young

Carolyn Young is a business writer who focuses on entrepreneurial concepts and the business formation. She has over 25 years of experience in business roles, and has authored several entrepreneurship textbooks.

Edited by: David Lepeska

David has been writing and learning about business, finance and globalization for a quarter-century, starting with a small New York consulting firm in the 1990s.

Published on February 16, 2022 Updated on July 2, 2024

Investment range

$4,050 - $12,100

Revenue potential

$90,000 - $290,000 p.a.

Time to build

1 - 3 months

Profit potential

$72,000 - $145,000 p.a.

Industry trend

Here are the most important things to consider when starting a computer repair business:

• Location — Strategically choose a location with high foot traffic, such as near shopping centers, universities, or busy streets. Consider the convenience of offering on-site repair services. You can also start this business from your home and even offer pick-up and drop-off services.
• Tools and equipment — You will need a set of precision screwdrivers , antistatic wrist straps, a multimeter, and a soldering kit . You’ll also need thermal paste, canned air for cleaning, and a toolkit for opening laptops and smartphones. For software troubleshooting, it’s essential to have a reliable external hard drive for data backup, USB flash drives with bootable diagnostic tools, and various software for virus removal and system diagnostics.
• Specialization — To stand out more and cater to a specific audience, you can choose a specialization, such as basic hardware repairs, software troubleshooting, network setup and maintenance, data recovery and backup, and mobile and tablet repairs.
• Register your business — A limited liability company (LLC) is the best legal structure for new businesses because it is fast and simple. Form your business immediately using ZenBusiness LLC formation service or hire one of the best LLC services on the market.
• Legal business aspects — Register for taxes, open a business bank account, and get an EIN .
• Online presence — Take your business online and build a high-quality website that features your offer and services. Also, get listed on Google Business, Yelp, and local directories and encourage your customers to leave positive reviews.

Interactive Checklist at your fingertips—begin your computer repair business today!

You May Also Wonder:

How profitable is a computer repair business?

A computer business can be very profitable. Rates range from $60 to $80 per hour, and if you run your business from home, your ongoing expenses will be very low. 

Can I start a computer repair business from home?

You can absolutely start a computer repair business from home. You’ll simply need to travel to clients’ homes to make the repairs.

How do I handle customer complaints and negative reviews?

You should respond to complaints and reviews immediately and do your best to resolve the complaints. Sometimes you may need to offer a refund.

Where can I get the necessary computer repair parts and components?

There are many wholesaler suppliers who can provide parts and components. You should shop around for the best prices.

How do I plan for the long-term growth and sustainability of my computer repair business?

You need to create a strategic plan to grow your computer repair business. You should project how many clients you think you can acquire, and plan for the resources you’ll need to handle those clients. 

Step 1: Decide if the Business Is Right for You

Pros and cons.

Starting a computer repair business has pros and cons to consider before deciding if it’s right for you.

• Good money — Charge $60 to $80 per hour
• Flexibility — Run your business from home, work by appointment
• Solve problems — Customers will appreciate your services
• Skills required — Need to be a computer technician with excellent skills
• Shrinking market — With low-cost laptops, many choose to replace not repair

Computer Repair Industry Trends

Industry size and growth.

• Industry size and past growth — The electronic and computer repair services industry in the US is worth more than $21 billion after a 2% decline in recent years.(( https://www.ibisworld.com/united-states/market-research-reports/electronic-computer-repair-services-industry/#TableOfContents )) 
• Growth forecast — The computer repair services market will keep decreasing in the next five years.
• Number of businesses — There are more than 29,000 computer repair service providers in the US.
• Number of people employed — The industry employs more than 124,000 people.

Trends and Challenges

• The computer repair industry has turned to the replacement of components rather than repair, as well as preventative services such as virus protection. Disaster recovery is also a service focus. Virus removal is still one of the most necessary services.
• The installation of networking systems for individuals and businesses is a large service opportunity for computer repair services.
• Mobile computer repair is in demand as people stay at home more and want the convenience of in-home repair.
• As computer prices continue to drop, customers are often replacing computers instead of paying for expensive repairs or computer maintenance.
• The entrance of big players into the computer repair business, such as Best Buy’s Geek Squad, is putting pressure on small computer repair companies.

Consumer Spending

• Potential customer base — It’s estimated that more than 94% of US households have at least one type of computer.(( https://www.ibisworld.com/us/bed/percentage-of-households-with-at-least-one-computer/4068/ ))
• Average prices — The average cost to repair a computer is about $70 per hour.(( https://www.homeadvisor.com/cost/home-offices/computer-laptop-repair/ ))

What Kind of People Work in Computer Repair?

• Gender — 90% of computer repair technicians in the US are male, while 10% are female.(( https://www.zippia.com/computer-repair-technician-jobs/demographics/#gender-statistics ))
• Average level of education — 41% of computer repair technicians have an associate degree, and 34% hold a bachelor’s degree.(( https://www.zippia.com/computer-repair-technician-jobs/demographics/#degree-level-types ))
• Average age — The average age of a computer repair technician is 42.2 years old.(( https://www.zippia.com/computer-repair-technician-jobs/demographics/#age-statistics ))

How Much Does It Cost to Start a Computer Repair Business?

Startup costs for a computer repair business range from $4,000 to $12,000. The low end assumes that you’re already a certified technician with a reliable computer, and costs will be mainly a website, tools, and marketing. The high end includes the cost of a computer as well as training. All scenarios assume you’ll start a mobile computer repair business from home. 

You can take online classes and gain high-level certification from the Computer Technology Industry Association (CompTIA) in 12 months for a total cost of around $2,000. 

You’ll need a handful of items to successfully launch your computer repair business, including: 

• Screwdrivers
• Multi-testers
• Power supply testers
• Crimper pliers
• Thermal paste
• Multi-meter
• Thermal camera

How Much Can You Earn From a Computer Repair Business?

Prices for computer repair range from $60 to $80 per hour, with an average of $70. Your profit margin should be around 80%.

In your first year or two, you could run your business from home and work 25 hours a week, bringing in $90,000 in annual revenue. This would mean more than $72,000 in profit, assuming an 80% margin. As your brand gains recognition and you hire technicians, sales could climb to 80 hours per week. With labor costs, your margin will drop to about 50%. With an annual revenue of more than $290,000, you’d still make a tidy profit of $145,000.

What Barriers to Entry Are There?

There are a few barriers to entry for a computer repair business. Your biggest challenges will be:

• The required training and certifications 
• Competing with big players like Best Buy
• Generating the startup costs

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Step 2: hone your idea.

Now that you know what’s involved in starting a computer repair business, it’s a good idea to hone your concept in preparation to enter a competitive market. 

Market research will give you the upper hand, even if you’re already positive that you have a perfect product or service. Conducting market research is important because it can help you understand your customers better, who your competitors are, and your business landscape.

Why? Identify an Opportunity

Research computer repair businesses in your area to examine their services, price points, and customer reviews. You’re looking for a market gap to fill. For instance, maybe the local market is missing a company that installs high-security networks. 

You might consider targeting a niche market by specializing in a certain aspect of your industry, such as firewalls and virus protection.

This could jumpstart your word-of-mouth marketing and attract clients right away. 

What? Determine Your Services

Your services will depend on your skills. They may include:

• Virus removal
• Virus protection
• Data recovery
• Hardware repairs
• Accessory repairs
• Networking installation and support
• Computer maintenance
• Computer training

How Much Should You Charge for Computer Repair Services?

Computer repair usually costs $60 to $80 per hour. Your ongoing expenses should be limited to fuel and marketing, so you should aim for a profit margin of 80% when you’re working alone. 

Once you know your costs, you can use our profit margin calculator to determine your markup and final price points. Remember, the prices you use at launch should be subject to change if warranted by the market.

Who? Identify Your Target Market

You can decide if you want to target business customers or residential customers. You can find business customers on LinkedIn or find residential customers on Instagram and Facebook.

Where? Choose Your Business Premises

In the early stages, you may want to run your business from home to keep costs low, but as your business grows, you’ll likely need to hire workers for various roles and may need to rent out an office or a storefront to sell computers and accessories. You can find commercial space to rent in your area on sites such as Craigslist , Crexi , and Instant Offices .

When choosing a commercial space, you may want to follow these rules of thumb:

• Central location accessible via public transport
• Ventilated and spacious, with good natural light
• Flexible lease that can be extended as your business grows
• Ready-to-use space with no major renovations or repairs needed

Step 3: Brainstorm a Computer Repair Business Name

Here are some ideas for brainstorming your business name:

• Short, unique, and catchy names tend to stand out
• Names that are easy to say and spell tend to do better 
• Name should be relevant to your product or service offerings
• Ask around — family, friends, colleagues, social media — for suggestions
• Including keywords, such as “computer repair” or “PC repair,” boosts SEO
• Name should allow for expansion: “The Cyber Surgeons” over “Apple Computer Repair Services”
• A location-based name can help establish a strong connection with your local community and help with the SEO, but might hinder future expansion

Discover over 240 unique computer repair business name ideas here . If you want your business name to include specific keywords, you can also use our computer repair business name generator. Just type in a few keywords and hit “generate” and you’ll have dozens of suggestions at your fingertips.

Once you’ve got a list of potential names, visit the US Patent and Trademark Office website to make sure those names are available for registration and check the availability of related domain names using our Domain Name Search tool. Using “.com” or “.org” sharply increases credibility, so it’s best to focus on these. 

Find a Domain

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Finally, make your choice among the names that pass this screening and go ahead with domain registration and social media account creation. Your business name is one of the key differentiators that set your business apart. Once you pick your company name and start with the branding, it is hard to change the business name. Therefore, it’s important to carefully consider your choice before you start a business entity.

Step 4: Create a Computer Repair Business Plan

Here are the key components of a business plan:

• Executive summary — A concise summary outlining the business’s mission, goals, and key highlights to provide a quick overview
• Business overview — An in-depth description of the computer repair business, including its mission, vision, and the problem it aims to solve
• Product and services — Detailed information on the computer repair services offered, such as hardware diagnostics, software troubleshooting, and maintenance
• Market analysis — Examination of the target market, identifying customer needs, preferences, and market trends for computer repair services
• Competitive analysis — Evaluation of competitors in the computer repair industry, highlighting strengths, weaknesses, opportunities, and threats
• Sales and marketing — Strategies for promoting the computer repair business, attracting clients, and retaining them through effective sales and marketing techniques
• Management team — Introduction of key team members, their roles, and relevant expertise in managing and growing the computer repair business
• Operations plan — Detailed information on the day-to-day operations, including location, equipment, suppliers, and workflow for efficient service delivery
• Financial plan — Projections and analysis of the financial aspects of the business, including startup costs, revenue forecasts, and profit margins
• Appendix — Supplementary materials such as additional financial data, resumes of key personnel, and any other relevant supporting documents

If you’ve never created a business plan, it can be an intimidating task. You might consider hiring a business plan specialist to create a top-notch business plan for you.

Step 5: Register Your Business

Registering your business is an absolutely crucial step — it’s the prerequisite to paying taxes, raising capital, opening a bank account, and other guideposts on the road to getting a business up and running.

Plus, registration is exciting because it makes the entire process official. Once it’s complete, you’ll have your own business! 

Choose Where to Register Your Company

Your business location is important because it can affect taxes, legal requirements, and revenue. Most people will register their business in the state where they live, but if you’re planning to expand, you might consider looking elsewhere, as some states could offer real advantages when it comes to computer repair businesses. 

If you’re willing to move, you could really maximize your business! Keep in mind that it’s relatively easy to transfer your business to another state. 

Choose Your Business Structure

Business entities come in several varieties, each with its pros and cons. The legal structure you choose for your computer repair business will shape your taxes, personal liability, and business registration requirements, so choose wisely. 

Here are the main options:

• Sole proprietorship — The most common structure for small businesses makes no legal distinction between company and owner. All income goes to the owner, who’s also liable for any debts, losses, or liabilities incurred by the business. The owner pays taxes on business income on his or her personal tax return.
• General partnership — Similar to a sole proprietorship, but for two or more people. Again, owners keep the profits and are liable for losses. The partners pay taxes on their share of business income on their personal tax returns.
• Limited Liability Company (LLC) — Combines the characteristics of corporations with those of sole proprietorships or partnerships. Again, the owners are not personally liable for debts.
• C Corporation — Under this structure, the business is a distinct legal entity, and the owner or owners are not personally liable for its debts. Owners take profits through shareholder dividends rather than directly. The corporation pays taxes, and owners pay taxes on their dividends, which is sometimes referred to as double taxation.
• S Corporation — This refers to the tax classification of the business but is not a business entity. Either a corporation or an LLC can elect to be an S Corp for tax status. Here, income is passed through directly to shareholders, who pay taxes on their share of business income on their personal tax returns.

We recommend that new business owners choose LLC as it offers liability protection and pass-through taxation while being simpler to form than a corporation. You can form an LLC in as little as five minutes using an online LLC formation service. They will check that your business name is available before filing, submit your articles of organization , and answer any questions you might have.

Form Your LLC

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We recommend ZenBusiness as the Best LLC Service for 2024

Step 6: Register for Taxes

The final step before you’re able to pay taxes is getting an Employer Identification Number or EIN. You can file for your EIN online or by mail/fax: visit the IRS website to learn more. Keep in mind, if you’ve chosen to be a sole proprietorship you can simply use your social security number as your EIN. 

Once you have your EIN, you’ll need to choose your tax year. Financially speaking, your business will operate in a calendar year (January–December) or a fiscal year, a 12-month period that can start in any month. This will determine your tax cycle, while your business structure will determine which taxes you’ll pay.

The IRS website also offers a tax-payers checklist , and taxes can be filed online.

It is important to consult an accountant or other professional to help you with your taxes to ensure you’re completing them correctly.

Step 7: Fund Your Business

Securing financing is your next step, and there are plenty of ways to raise capital:

• Bank loans — This is the most common method, but getting approved requires a rock-solid business plan and a strong credit history.
• SBA-guaranteed loans — The Small Business Administration can act as a guarantor, helping gain that elusive bank approval via an SBA-guaranteed loan .
• Government grants — A handful of financial assistance programs help fund entrepreneurs. Visit Grants.gov to learn which might work for you.
• Friends and family — Reach out to friends and family to provide a business loan or investment in your concept. It’s a good idea to have legal advice when doing so because SEC regulations apply.
• Crowdfunding — Websites like Kickstarter and Indiegogo offer increasingly popular low-risk options in which donors fund your vision. Entrepreneurial crowdfunding sites like Fundable and WeFunder enable multiple investors to fund your business.
• Personal — Self-fund your business via your savings or the sale of property or other assets.

Bank and SBA loans are probably the best options, other than friends and family, for funding a computer repair business. 

Step 8: Apply for Computer Repair Business Licenses and Permits

Starting a computer repair business requires obtaining a number of licenses and permits from local, state, and federal governments.

Federal regulations, licenses, and permits associated with starting your business include doing business as (DBA), health licenses and permits from the Occupational Safety and Health Administration ( OSHA ), trademarks, copyrights, patents, and other intellectual properties, as well as industry-specific licenses and permits. 

You may also need state-level and local county or city-based licenses and permits. The license requirements and how to obtain them vary, so check the websites of your state, city, and county governments or contact the appropriate person to learn more. 

You could also check this SBA guide for your state’s requirements, but we recommend using MyCorporation’s Business License Compliance Package . They will research the exact forms you need for your business and state and provide them to ensure you’re fully compliant.

This is not a step to be taken lightly, as failing to comply with legal requirements can result in hefty penalties.

If you feel overwhelmed by this step or don’t know how to begin, it might be a good idea to hire a professional to help you check all the legal boxes.

Step 9: Open a Business Bank Account

Before you start making money, you’ll need a place to keep it, and that requires opening a bank account .

Keeping your business finances separate from your personal account makes it easy to file taxes and track your company’s income, so it’s worth doing even if you’re running your computer repair business as a sole proprietorship. Opening a business bank account is quite simple and similar to opening a personal one. Most major banks offer accounts tailored for businesses — just inquire at your preferred bank to learn about their rates and features.

Banks vary in terms of offerings, so it’s a good idea to examine your options and select the best plan for you. Once you choose your bank, bring in your EIN (or Social Security Number if you decide on a sole proprietorship), articles of incorporation, and other legal documents and open your new account. 

Step 10: Get Business Insurance

Business insurance is an area that often gets overlooked, yet it can be vital to your success as an entrepreneur. Insurance protects you from unexpected events that can have a devastating impact on your business.

Here are some types of insurance to consider:

• General liability — The most comprehensive type of insurance, acting as a catch-all for many business elements that require coverage. If you get just one kind of insurance, this is it. It even protects against bodily injury and property damage.
• Business property — Provides coverage for your equipment and supplies.
• Equipment breakdown insurance — Covers the cost of replacing or repairing equipment that has broken due to mechanical issues.
• Worker’s compensation — Provides compensation to employees injured on the job.
• Property — Covers your physical space, whether it is a cart, storefront, or office.
• Commercial auto — Protection for your company-owned vehicle.
• Professional liability — Protects against claims from clients who say they suffered a loss due to an error or omission in your work.
• Business owner’s policy (BOP) — This is an insurance plan that acts as an all-in-one insurance policy, a combination of the above insurance types.

Step 11: Prepare to Launch

As opening day nears, prepare for launch by reviewing and improving some key elements of your business. 

Essential Software and Tools

Being an entrepreneur often means wearing many hats, from marketing to sales to accounting, which can be overwhelming. Fortunately, many websites and digital tools are available to help simplify many business tasks. 

You may want to use industry-specific software, such as RepairShopr , SourceForge , or RepairDesk , to manage your appointments, repair tickets, invoicing, and reporting.

• Popular web-based accounting programs for smaller businesses include Quickbooks , FreshBooks , and Xero . 
• If you’re unfamiliar with basic accounting, you may want to hire a professional, especially as you begin. The consequences of filing incorrect tax documents can be harsh, so accuracy is crucial.

Develop Your Website

Website development is crucial because your site is your online presence and needs to convince prospective clients of your expertise and professionalism.

You can create your own website using website builders . This route is very affordable, but figuring out how to build a website can be time-consuming. If you lack tech savvy, you can hire a web designer or developer to create a custom website for your business.

However, people are unlikely to find your website unless you follow Search Engine Optimization ( SEO ) practices. These are steps that help pages rank higher in the results of top search engines like Google. 

Here are some powerful marketing strategies for your future business:

• Local SEO — Optimize your website for local search terms related to computer repair and tech services to improve visibility in your area. Regularly update your Google My Business and Yelp profiles to strengthen your local search presence.
• Website — Develop a clear, user-friendly website that outlines your services, pricing, and showcases customer testimonials.
• Professional branding — Ensure your branding reflects technical proficiency, trustworthiness, and approachability across all platforms.
• Social media engagement — Utilize Facebook and LinkedIn to share useful tech tips, service updates, and special offers.
• Educational content — Publish blog posts and create videos that offer computer maintenance tips, cybersecurity advice, and software tutorials.
• Workshops and educational clinics — Host community workshops on internet safety, basic computer skills, and software usage.
• Partnerships with local businesses — Create referral partnerships with local businesses that can benefit from or complement your tech services.
• Referral programs — Offer incentives like discounts or service upgrades to customers who refer new clients.
• Loyalty discounts — Provide discounts to repeat customers to foster loyalty and encourage ongoing relationships.
• Targeted local advertising — Advertise in local community newspapers and online forums to reach potential customers within your community.
• Email marketing — Engage your client base with regular newsletters featuring tech tips, updates, and exclusive promotions.

Focus on USPs

Unique selling propositions, or USPs, are the characteristics of a product or service that set it apart from the competition. Today’s customers are inundated with buying options, so you’ll have a real advantage if they can quickly grasp how your computer repair business meets their needs or wishes. It’s wise to do all you can to ensure your USPs stand out on your website and in your marketing and promotional materials, stimulating buyer desire. 

Global pizza chain Domino’s is renowned for its USP: “Hot pizza in 30 minutes or less, guaranteed.” Signature USPs for your computer repair business could be:

• 24-hour on-call certified computer repair
• Virus protection installation done in your home
• Networking diagnostics and repair to keep you connected

You may not like to network or use personal connections for business gain, but your personal and professional networks likely offer considerable untapped business potential. Maybe that Facebook friend you met in college is now running a computer repair business, or a LinkedIn contact of yours is connected to dozens of potential clients. Maybe your cousin or neighbor has been in computer repair for years and can offer invaluable insight and industry connections. 

The possibilities are endless, so it’s a good idea to review your personal and professional networks and reach out to those with possible links to or interest in computer repair. You’ll probably generate new customers or find companies with which you could establish a partnership. 

Step 12: Build Your Team

If you’re starting out small from a home office, you may not need any employees. But as your business grows, you will likely need workers to fill various roles. Potential positions for a computer repair business include:

• Computer technicians — computer diagnostics and repair
• Dispatcher — taking customer calls, dispatching technicians
• Marketing lead — SEO strategies, social media, other marketing

At some point, depending on your business’s size and needs, you may need to hire all of these positions or simply a few. You might also hire multiple workers for a single role or a single worker for multiple roles, again depending on need. 

Free-of-charge methods to recruit employees include posting ads on popular platforms such as LinkedIn, Facebook, or Jobs.com. You might also consider a premium recruitment option, such as advertising on Indeed , Glassdoor , or ZipRecruiter . Further, if you have the resources, you could consider hiring a recruitment agency to help you find talent. 

Step 13: Run a Computer Repair Business — Start Making Money!

More than 9 out of 10 US households have at least one type of computer, and most of those computers will break down at some point. You can grab a share of a massive $21 billion market by starting your own computer repair business. But instead of setting up a physical shop, you can opt to provide mobile services and run your business from home, so you can keep your costs minimal and make a nice living. 

Now that you’re a business savvy entrepreneur, go get your business plan together and get ready to launch your computer repair business!

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• Decide if the Business Is Right for You
• Hone Your Idea
• Brainstorm a Computer Repair Business Name
• Create a Computer Repair Business Plan
• Register Your Business
• Register for Taxes
• Fund Your Business
• Apply for Computer Repair Business Licenses and Permits
• Open a Business Bank Account
• Get Business Insurance
• Prepare to Launch
• Build Your Team
• Run a Computer Repair Business — Start Making Money!

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Home » Sample Business Plans » Technology

How to Write a Computer Repair Business Plan [Sample Template]

Are you about starting a computer repair business? If YES, here is a complete sample computer repair business plan template & feasibility study you can use for FREE . According a recent report, sales of computer services are expected to exceed $47 billion this year in the U.S. alone, with computer repair leading the way.

Almost all small businesses and home offices use computers and depend on them to be working properly. They don’t have the skills, the time or the desire to do their own computer service, repair and upgrades, and that puts a computer physician right in the middle of one of the fastest-growing industries in the world.

Companies in computer repair industry are involved in repairing and maintaining one or more of the following: consumer electronic equipment, computers, office machines, communication equipment and other electronic and precision equipment; items that are not sold new.

Establishments in this industry repair items including microscopes, radar and sonar equipment, televisions, stereos, video recorders, computers, photocopying machines, communications equipment, scientific instruments and medical equipment.

A Sample Computer Repair Business Plan Template

1. industry overview.

The Computer Repair Services industry is an open industry, hence a low level of market share concentration. Even though large multiservice agencies operate in the industry, revenue is also spread among thousands of small firms and freelancers.

As a matter of fact, no single computer repair company can account for more than 5.0 percent of the total revenue generated in the industry. This is the reason why smaller computer repair business accounts for a large percent of the players in the computer repair services industry.

Computers have exploded throughout America and the world over the past 30 years – from 2,000 units shipped in 1960 to 900,000 in 1980 to 7 million in 1990 to over 15 million per year by 2003 to over 65 million per quarter in 2015. With this rapid growth there has been a corresponding increase in the need for computer services.

As of 2010 there were over 550,000 people employed in the maintenance and repair sector in the united states, and employment is expected to grow through 2018. More than 70% of those people work in small businesses of less than 5 people; another 20% work for companies with less than 20 people.

While previously the industry had been primarily focused on fixing and upgrading business computers, most of the companies now do more than just maintenance and repair. Over the course of the 1990s, repair services were able to cope with more reliable and cheaper computers hurting business by replacing components instead of repairing them, using new diagnostic tools, and offering other services such as disaster recovery and virus protection.

The industry is still dominated by original equipment manufacturers (OEMs), which are companies that will visit a customer to repair or replace the same products that they make. In recent years, large chains like Best Buy with their “Geek Squad” have opened up repair arms; powered by their name recognition and huge marketing budget, they immediately became a formidable competitor for any computer repair business. In addition, with computers cheaper than ever, some people have tended to replace their computers entirely rather than bother to have them repaired.

Statistics has it that the Computer Repair industry in the United States of America is worth $22bn, with an estimated growth rate of -1.2 percent. There are about 60,131 registered computer repair and maintenance businesses in the United States and they are responsible for employing about 147,293 people.

The Computer Repair Services industry has experienced decline in the last 5 years. Of course the increasing affordability of computers has encouraged consumers and businesses to purchase new products rather than replace their existing and worn out computers, and businesses and consumers typically have decided to purchase more advanced products and scrap damaged or outdated goods.

In the next 5 years, the industry will continue declining, although at a slower rate. New, technologically complex products will make way for increased repair demand. However, the industry will still suffer from declining trends, as electronics and computer products continue to decrease in price.

No doubt everybody will quite agree that the computer repair services industry has come to stay and of course it is one industry that plays key roles not only in the business world, but also in almost all the aspect of what goes around in our world today as long as computers are involved and would need to be repaired, serviced or installed.

Over and above, the computer repair service industry is very open to any aspiring entrepreneur who has acquired the required trainings, skills and perhaps professional certifications to start his or her own computer repair business and of course make good money from the industry.

2. Executive Summary

ZED Plus Technologies®, LLC is a U.S based and standard computer repair company. We have been able to secure a standard and well – positioned office facility in a central business district in Los Angeles – California. We are a computer repair company that is set to compete in the highly competitive computer repair services industry not only in Los Angeles – California, but also throughout the United States market.

ZED Plus Technologies®, LLC will offer all aspect of computer repair services such as computer repair, computer cloning, computer maintenance, and everything that relates to computer hardware et al.

Our business goal is to become one of the computer repair company in the United States and we will make sure that we do all we can to compete favorably with leaders in the industry including computer manufacturing companies that are also into computer repairs.

Our workers are going to be selected from a pool of certified and highly experienced web computer repair engineers and technicians in and around Los Angeles – California and also from any part of the United States of America as the business grows.

We will make sure that we take all the members of our workforce through the required trainings that will position them to meet the expectation of the company and to compete with leading computer repair companies in the United States and throughout the globe.

At ZED Plus Technologies®, LLC, our client’s best interest will always come first, and everything we do will be guided by our values and professional ethics. We will ensure that we hold ourselves accountable to the highest standards by meeting our client’s needs precisely and completely.

We will cultivate a working environment that provides a human, sustainable approach to earning a living, and living in our world, for all our partners, employees and for our clients.

ZED Plus Technologies®, LLC is founded by Engr. Malcom Xavi, a computer engineer per excellence who graduated with from Illinois Institute of Technology (B.Engr. Computer Engineering) and his friend and business partner for many years Fred Holloway (B.Sc. Business Management).

They have a combine experience that can help them build ZED Plus Technologies®, LLC to favorably compete with other leading computer repair businesses in the United States of America.

3. Our Products and Services

ZED Plus Technologies®, LLC was established with the aim of maximizing profits in the computer repair services industry. We want to compete favorably with the leading computer repair companies in the United States which is why we have but in place a competent quality assurance team that will ensure that every repair carried out or related services rendered meet and even surpass our customers’ expectations.

We will work hard to ensure that ZED Plus Technologies®, LLC is not just accepted in Los Angeles – California but also in other cities in the United States of America. Our products and services are listed below;

• General Computer Hardware Repairs and Maintenance services(All Brands)
• Computer Installations
• Computer Cloning/ Computer upgrading
• Repairing health related equipment such as dental and surgical equipment
• Virus removal
• Data recovery
• Computer and Accessories Sales and Supply
• Computer related advisory and consulting services
• Other computer repair and installation related services

4. Our Mission and Vision Statement

• Our vision is to establish a standard and world class computer repair company whose services and brand will not only be accepted in Los Angeles California but also in other cities in the United States of America.
• Our mission is to provide professional computer repair services and other related services that will assist businesses, individuals and non-profit organizations in ensuring that their computers are always in good shape to help them carry out their business.
• We want to build a computer repair company that can favorably compete with other leading brands in the computer repair services industry.

Our Business Structure

ZED Plus Technologies®, LLC, is a computer repair company that intend starting small in Los Angeles, but hope to grow big in order to compete favorably with leading computer repair companies in the industry both in the United States and on a global stage.

We are aware of the importance of building a solid business structure that can support the picture of the kind of world class business we want to own. This is why we are committed to only hire the best hands within our area of operations.

At ZED Plus Technologies®, LLC, we will ensure that we hire people that are qualified, hardworking, creative, customer centric and are ready to work to help us build a prosperous business that will benefit all the stake holders (the owners, workforce, and customers).

As a matter of fact, profit-sharing arrangement will be made available to all our senior management staff and it will be based on their performance for a period of five years or more as agreed by the board of trustees of the company. In view of the above, we have decided to hire qualified and competent hands to occupy the following positions;

• Chief Executive Officer
• Head, Technical Services

Human Resources and Admin Manager

• Sales and Marketing Executive
• Computer Repair and Maintenance Engineers and Technicians (10)

Client Service Executive

5. Job Roles and Responsibilities

Chief Executive Officer – CEO:

• Increases management’s effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining managers; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing incentives; developing a climate for offering information and opinions; providing educational opportunities.
• Responsible for providing direction for the business
• Creates, communicates, and implements the organization’s vision, mission, and overall direction – i.e. leading the development and implementation of the overall organization’s strategy.
• Responsible for signing checks and documents on behalf of the company
• Evaluates the success of the organization

Head, Technical Services:

• Serves as project manager of the organization; works directly with employees
• Develops strategic plan by studying technological and financial opportunities; presenting assumptions; recommending objectives.
• Accomplishes subsidiary objectives by establishing plans, budgets, and results measurements; allocating resources; reviewing progress; making mid-course corrections.
• Coordinates efforts by establishing procurement, production, marketing, field, and technical services policies and practices; coordinating actions with corporate staff.
• Builds company image by collaborating with customers, government, community organizations, and employees; enforcing ethical business practices.
• Maintains quality service by establishing and enforcing organization standards.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Makes certain that the technical department perform efficiently, coordinate employee efforts, and facilitate communications between management and computer repairs and maintenance engineers and technicians
• Ensures that the organization work in line with international best practices.
• Responsible for overseeing the smooth running of HR and administrative tasks for the organization
• Defines job positions for recruitment and managing interviewing process
• Carries out staff induction for new team members
• Responsible for training, evaluation and assessment of employees
• Responsible for arranging travel, meetings and appointments
• Oversees the smooth running of the daily office and factory activities.

Sales and Marketing Manager

• Manages external research and coordinate all the internal sources of information to retain the organizations’ best customers and attract new ones
• Models demographic information and analyze the volumes of transactional data generated by customer
• Identifies development opportunities; follows up on development leads and contacts; participates in the structuring and financing of projects; assures the completion of development projects.
• Writes winning proposal documents, negotiate fees and rates in line with organizations’ policy
• Responsible for handling business research, market surveys and feasibility studies for clients
• Responsible for supervising implementation, advocate for the customer’s needs, and communicate with clients
• Develops, executes and evaluates new plans for expanding increase sales
• Creates new markets cum businesses for the organization
• Empowers and motivates the sales team to meet and surpass agreed targets

Accountant / Cashier:

• Responsible for preparing financial reports, budgets, and financial statements for the organization
• Provides managements with financial analyses, development budgets, and accounting reports; analyzes financial feasibility for the most complex proposed projects; conducts market research to forecast trends and business conditions.
• Responsible for financial forecasting and risks analysis.
• Performs cash management, general ledger accounting, and financial reporting for one or more properties.
• Responsible for developing and managing financial systems and policies
• Responsible for administering payrolls
• Ensures compliance with taxation legislation
• Handles all financial transactions for ZED Plus Technologies®, LLC
• Serves as internal auditor for ZED Plus Technologies®, LLC.

Computer Repair and Maintenance Engineers (2) and Technicians (8)

• Responsible for general computer repairs and maintenance services (All Brands)
• Carries out computer installation services for clients
• Responsible for carrying out computer cloning
• Responsible for handling Networking of computer system
• Responsible for handling Virus removal Data recovery
• Handles computer and accessories sales and supply for the organization
• Handles other computer repair and installation related services as assigned by the Head, Technical Services.
• Welcomes clients and potential clients by greeting them in person or on the telephone; answering or directing inquiries.
• Ensures that all contacts with clients (e-mail, walk-In center, SMS or phone) provides the client with a personalized customer service experience of the highest level
• Through interaction with clients on the phone, uses every opportunity to build client’s interest in the company’s products and services
• Manages administrative duties assigned by the creative director in an effective and timely manner
• Consistently stays abreast of any new information on the organizations’ products, promotional campaigns etc. to ensure accurate and helpful information is supplied to clients when they make enquiries

6. SWOT Analysis

We know the importance of being acquainted with our strengths and weaknesses and as such, ZED Plus Technologies®, LLC employed the services of a core professional in the area of business consulting and structuring to assist our organization in building a well – structured computer repair business that can favorably compete in the highly competitive computer repair service industry in the United States and the world at large.

Part of what the team of business consultant did was to work with the management of our organization in conducting a comprehensive SWOT analysis for ZED Plus Technologies®, LLC. Here is a summary from the result of the SWOT analysis that was conducted on behalf of ZED Plus Technologies®, LLC;

Our core strength lies in the power of our team; our workforce. We have a team of certified and highly trained and experience computer repair engineers and technicians, a team with excellent qualifications and experience in various niche areas in the computer repair service industry. Aside from the synergy that exists in our carefully selected workforce, our services will be guided by best practices in the industry.

As a new web computer repair company in Los Angeles – California, it might take some time for our organization to break into the market and gain acceptance especially from top profile clients in the already saturated and highly competitive computer repair services industry; that is perhaps our major weakness. Another weakness is that we may not have the required cash to pump into promoting our business the way we would want to.

• Opportunities:

No doubt, the opportunities in the computer repair services industry is massive considering the number of individuals and corporate organizations who owns computers and whose businesses depends on computers. As a computer repair company, we are ready to take advantage of any opportunity that is available in the industry.

Just like any other business, one of the major threats that we are likely going to be faced with is economic downturn. It is a fact that economic downturn affects purchasing / spending power. Another threat that may likely confront us is the arrival of a new computer repair company in same location where our target market exist and who may want to adopt same Business model like us.

7. MARKET ANALYSIS

• Market Trends

Modernization and technology has made the use of computer in our society a life sublime. Most of our activities are now done online using computers. Even our little kids are being taught how important a computer is and how to use them.

The extent to which the Internet and computer has taken over our world is a pure sign that every computer literate needs the services of a computer repairer when his/her computer malfunctions – be it hardware or software.

People of all classes, sizes and age ranging from the business class down to the fetus in the womb (for scans etc.) needs a computer repairer to be able to attend to this device known as a computer that has taken over our day to day activities.

The very nature of the Computer Repair industry, with its extraordinary rate of technological development, creates a constant need for businesses skilled in updating and advising customers on computer-related issues. With every individual armed with a computer and with almost all valuable information in our daily lives being stored in the computer, the computer selling business is booming and with this booming comes a need for repairers by users.

Everybody with a computer knows that moment of panic when the hard drive crashes–and for the businesspeople, it usually happens when they’re staring into the eye of a deadline. The need for computer physicians is growing every day and more people are Venturing into this field, making it a competitive and goal oriented industry.

Lastly, the computer repair services industry will continue to evolve due to the advancement of computer technology and software applications designs et al.

8. Our Target Market

Before starting our computer repair business in Los Angeles – California, we conducted a market survey and feasibility studies and we are certain that there is a wide range of both corporate and individual clients who cannot successfully run their businesses without the services of computer repair companies.

In view of that, we have created strategies that will enable us reach out to various corporate organizations and individual who we know can’t afford to do without our services. Below is a list of the people and organizations that we have specifically market our products and services to;

• Banks, Insurance Companies and other related Financial Institutions
• Blue Chips Companies
• Corporate Organizations
• Manufacturers and Distributors
• Real Estate Owners, Developers, and Contractors
• Research and Development Companies
• The Government (Public Sector)
• Schools (High Schools, Colleges and Universities)
• Celebrities, Politicians, Public Figures and Public Speakers
• Sport Organizations
• Religious Organizations
• Political Parties
• Television Stations
• Printing Press (Publishing Houses) and Authors
• Branding and Advertising agencies
• Individuals and households who own computers
• Entrepreneurs and Start – Ups

Our Competitive Advantage

Surviving in the business world as a computer repair company requires more than your expertise, knowing how to deliver standard repairs and maintenance but also how to network with key people that matters; decision makers that can decide who will get a computer supply, installation, repair, networking and maintenance contract.

Without a shadow of doubt, there are loads of big time investors (Computer Manufacturing Companies), that have a stake in the computer repair services industry; but one thing is certain, there is room big enough to accommodate both the big computer repair companies and the small computer repair companies.

What smaller computer repair companies need to do to survive in the industry is to concentrate on providing computer repair, maintenance and installation services to households, individuals, estates, communities, schools, hospitals and hotels et al before bidding for big computer supply, installation, repair, networking and maintenance contracts from corporations and government agencies.

We are quite aware that to be highly competitive in the computer repair services industry means that you are not only expected to be able to deliver consistent and highly reliable computer supply, installation, repair, networking and maintenance jobs, but you must be able to meet set targets. No one would want to continue to hire your services if don’t always meet up with the target date of completion of projects.

Our competitive advantage lies in the power of our team; our workforce. We have a team of certified and highly trained and experience computer repair engineers and technicians, a team with excellent qualifications and experience in various niche areas in the computer repair service industry. Aside from the synergy that exists in our carefully selected workforce, our services will be guided by best practices in the industry.

Lastly, all our employees will be well taken care of, and their welfare package will be among the best within our category (startups computer repair businesses in the United States) in the industry. It will enable them to be more than willing to build the business with us and help deliver our set goals and achieve all our business aims and objectives.

9. SALES AND MARKETING STRATEGY

• Sources of Income

ZED Plus Technologies®, LLC is established with the aim of maximizing profits in the computer repair services industry and we are going to go all the way to ensure that we do all it takes to meet and surpass the expectations of all our clients.

ZED Plus Technologies®, LLC will generate income by offering the following computer repair related services;

• General Computer Hardware Repairs and Maintenance services (All Brands)
• Computer System Networking

10. Sales Forecast

One thing is certain; there would always be corporate organization and individual who would need the services of computer repair companies.

We are well positioned to take on the available market in computer repair services industry and we are quite optimistic that we will meet our set target of generating enough income / profits from the first six month of operations and grow our computer repair company to enviable heights.

We have been able to critically examine the computer repair market and we have analyzed our chances in the industry and we have been able to come up with the following sales forecast. The sales projection is based on information gathered on the field and some assumptions that are peculiar to similar startups in Los Angeles – California.

Below is the sales projection for ZED Plus Technologies®, LLC, it is based on the location of our business and of course the wide range of our services and target market;

• First Year-: $350,000
• Second Year-: $750,000
• Third Year-: $1,200,000

N.B : This projection is done based on what is obtainable in the industry and with the assumption that there won’t be any major economic meltdown and there won’t be any major competitor offering same computer repair services as we do within same location. Please note that the above projection might be lower and at the same time it might be higher.

• Marketing Strategy and Sales Strategy

We are mindful of the fact that there is stiffer competition in the computer repair services industry; hence we have been able to hire some of the best marketing experts to handle our sales and marketing.

Our sales and marketing team will be recruited based on their vast experience in the computer repair services industry and they will be trained on a regular basis so as to be well equipped to meet their targets and the overall business goal of ZED Plus Technologies®, LLC.

Our corporate goal is to grow ZED Plus Technologies®, LLC to become one of the top 10 computer repair services brands in the United States of America which is why we have mapped out strategy that will help us take advantage of the available market and grow to become a major force to reckon with not only in Los Angeles – California but also in other cities in the United States of America.

ZED Plus Technologies®, LLC is set to make use of the following marketing and sales strategies to attract clients;

• Introduce our computer repair company by sending introductory letters alongside our brochure to individuals, corporate organizations, religious organizations and key stake holders.
• Promptness in bidding for computer supply, installation, repair, networking and maintenance contract from the government and other cooperate organizations
• Advertise our business in relevant business magazines, newspapers, TV stations, and radio station.
• List our business on yellow pages ads (local directories)
• Attend relevant international and local expos, seminars, and business fairs et al
• Create different packages for different category of clients in order to work with their budgets and still deliver excellent services
• Leverage on the internet to promote our business
• Engage direct marketing approach
• Encourage word of mouth marketing from loyal and satisfied clients

11. Publicity and Advertising Strategy

There is no business that does not need rigorous marketing too survive the competitive business terrain. As such, we have been able to work with our in house brand and publicity consultants to help us map out publicity and advertising strategies that will help us walk our way into the heart of our target market.

We are set to become the number one choice for both corporate clients and individual clients in the whole of the United States and beyond which is why we have made provisions for effective publicity and advertisement of our computer repair and maintenance company.

Below are the platforms we intend to leverage on to promote and advertise ZED plus Technologies®, LLC;

• Place adverts on both print (newspapers and magazines) and electronic media platforms
• Sponsor relevant community based events / programs
• Leverage on the internet and social media platforms like; Instagram, Facebook , twitter, YouTube, Google + et al to promote our services
• Install our Bill Boards on strategic locations all around Los Angeles – California
• Engage in road show from time to time in targeted neighborhoods
• Distribute our fliers and handbills in target areas
• Contact corporate organizations by calling them up and informing them of ZED Plus Technologies®, LLC and the services we offer
• List our computer repair and maintenance company in local directories / yellow pages
• Advertise our computer repair and maintenance company in our official website and employ strategies that will help us pull traffic to the site.
• Ensure that all our staff members wear our branded shirts and all our vehicles are well branded with our company logo et al.

12. Our Pricing Strategy

At ZED Plus Technologies®, LLC we will keep the prices of our services below the average market rate for all of our customers by keeping our overhead low and by collecting payment in advance from corporate organizations who would hire our services. In addition, we will also offer special discounted rates to all our customers at regular intervals.

We are aware that there are some one – off jobs or government contracts like computer supply, installation, repair, networking and maintenance which are always lucrative, so we will ensure that we abide by the pricing model that is expected from contractors or organizations that bid for such contracts.

• Payment Options

At ZED Plus Technologies®, LLC, our payment policy will be all inclusive because we are quite aware that different people prefer different payment options as it suits them. Here are the payment options that we will make available to our clients;

• Payment by via bank transfer
• Payment via online bank transfer
• Payment via check
• Payment via bank draft
• Payment via mobile money
• Payment with cash

In view of the above, we have chosen banking platforms that will help us achieve our plans with little or no itches.

13. Startup Expenditure (Budget)

It is not okay to put all plans on ground to fly with without having a financial and costing projection. We believe in it and that is why we have drawn a plan up in this regard. In setting up any business, the amount or cost will depend on the approach and scale you want to undertake.

If you intend to go big by renting a place, then you would need a good amount of capital as you would need to ensure that your employees are well taken care of, and that your facility is conducive enough for workers to be creative and productive.

This means that the start-up can either be low or high depending on your goals, vision and aspirations for your business. The tools and equipment that will be used are nearly the same cost everywhere, and any difference in prices would be minimal and can be overlooked.

As for the detailed cost analysis for starting a standard computer repair and maintenance company; it might differ in other countries due to the value of their money. However, this is what it would cost us to setup ZED Plus Technologies®, LLC in the United of America;

• Business incorporating fees in the United States of America will cost – $750.
• The budget for Liability insurance, permits and license will cost – $3,500
• Acquiring an office space or warehouse that will accommodate the number of employees for at least 6 months (Re – Construction of the facility inclusive) will cost – $100,000.
• The amount required to purchase the needed tool box and repair equipment – $25,000
• Equipping the office (computers, printers, projectors, markers, servers / internet facility, furniture, telephones, filing cabinets, and electronics) will cost – $30,000
• Amount required to purchase the needed software applications – $ 3,500
• Launching an official Website will cost – $500
• Amount need to pay bills and staff members for at least 2 to 3 months – $70,000
• Additional Expenditure such as Business cards, Signage, Adverts and Promotions will cost – $5,000

Going by the report from the market research and feasibility studies conducted, we will need about two hundred and fifty thousand (350,000) U.S. dollars to successfully set – up a medium scale but standard computer repair and maintenance company in the United States of America.

Generating Funding / Startup Capital for ZED plus Technologies®, LLC

There are several ways through which people generate funds for their business. We have identified the various ways that we plan to source money from. ZED Plus Technologies®, LLC is a business that will be owned and managed by Engr. Malcom Xavi and his friend and business partner for many years Fred Holloway.

They are the sole financial of the business which is why they decided to restrict the sourcing of the start – up capital for the business to just three major sources. These are the areas we intend generating our start – up capital;

• Generate part of the start – up capital from personal savings and sale of his stocks
• Generate part of the start – up capital from friends and other extended family members
• Generate a larger chunk of the startup capital from the bank (loan facility).

N.B: We have been able to generate about $150,000 (Personal savings $120,000 and soft loan from family members $30,000) and we are at the final stages of obtaining a loan facility of $200,000 from our bank. All the papers and document has been duly signed and submitted, the loan has been approved and any moment from now our account will be credited.

14. Sustainability and Expansion Strategy

We are aware of the importance of growing slowing but surely in the face of all odds, and that is one of the reasons why we have got to have a sustainability and expansion strategy in place from the outset of commencing our business.

The future of a business lies in the numbers of loyal customers that they have the capacity and competence of the employees, their investment strategy and the business structure. If all of these factors are missing from a business (company), then it won’t be too long before the business close shop.

One of our major goals of starting ZED Plus Technologies®, LLC is to build a business that will survive off its own cash flow without the need for injecting finance from external sources once the business is officially running.

We know that one of the ways of gaining approval and winning customers over is to offer our computer repair and maintenance services a little bit cheaper than what is obtainable in the market and we are well prepared to survive on lower profit margin for a while.

ZED Plus Technologies®, LLC will make sure that the right foundation, structures and processes are put in place to ensure that our staff welfare are well taken of. Our company’s corporate culture is designed to drive our business to greater heights and training and re – training of our workforce is at the top burner.

As a matter of fact, profit-sharing arrangement will be made available to all our management staff and it will be based on their performance for a period of three years or more. We know that if that is put in place, we will be able to successfully hire and retain the best hands we can get in the industry; they will be more committed to help us build the business of our dreams.

Check List / Milestone

• Business Name Availability Check:>Completed
• Business Incorporation: Completed
• Opening of Corporate Bank Accounts various banks in the United States: Completed
• Opening Online Payment Platforms: Completed
• Application and Obtaining Tax Payer’s ID: In Progress
• Securing a standard office facility for our studio: Completed
• Application for business license and permit: Completed
• Purchase of All form of Insurance for the Business: Completed
• Conducting Feasibility Studies: Completed
• Generating part of the start – up capital from the founders: Completed
• Writing of Business Plan: Completed
• Drafting of Employee’s Handbook: Completed
• Drafting of Contract Documents: In Progress
• Design of Logo for the business: Completed
• Secure trademark for our products: In Progress
• Graphic Designs and Printing of Packaging Marketing / Promotional Materials: Completed
• Recruitment of employees: In Progress
• Purchase of the Needed furniture, office equipment, software applications, electronic appliances and facility facelift: In progress
• Creating Official Website for the business: In Progress
• Creating Awareness for the business: In Progress
• Health and Safety and Fire Safety Arrangement: In Progress
• Establishing business relationship with vendors and key players in various industries: In Progress

More on Technology

How to Start a Computer Repair Business

Starting a computer repair business can be very profitable. With proper planning, execution and hard work, you can enjoy great success. Below you will learn the keys to launching a successful computer repair business.

Importantly, a critical step in starting a computer repair business is to complete your business plan. To help you out, you should download Growthink’s Ultimate Business Plan Template here .

Download our Ultimate Business Plan Template here

14 Steps To Start a Computer Repair Business :

• Choose the Name for Your Computer Repair Business
• Develop Your Computer Repair Business Plan
• Choose the Legal Structure for Your Computer Repair Business
• Secure Startup Funding for Your Computer Repair Business (If Needed)
• Secure a Location for Your Business
• Register Your Computer Repair Business with the IRS
• Open a Business Bank Account
• Get a Business Credit Card
• Get the Required Business Licenses and Permits
• Get Business Insurance for Your Computer Repair Business
• Buy or Lease the Right Computer Repair Business Equipment
• Develop Your Computer Repair Business Marketing Materials
• Purchase and Setup the Software Needed to Run Your Computer Repair Business
• Open for Business

1. Choose the Name for Your Computer Repair Business

The first step to starting a computer repair business is to choose your business’ name.

This is a very important choice since your company name is your brand and will last for the lifetime of your business. Ideally you choose a name that is meaningful and memorable. Here are some tips for choosing a name for your own computer repair business:

• Make sure the name is available . Check your desired name against trademark databases and your state’s list of registered business names to see if it’s available. Also check to see if a suitable domain name is available.
• Keep it simple . The best names are usually ones that are easy to remember, pronounce and spell.
• Think about marketing . Come up with a name that reflects the desired brand and/or focus of your computer repair business.

2. Develop Your Computer Repair Business Plan

One of the most important steps in starting a computer repair business is to develop your computer repair business plan . The process of creating your plan ensures that you fully understand your market and your business model. The plan also provides you with a roadmap to follow and if needed, to present to funding sources to raise capital for your business.

Your business plan should include the following sections:

• Executive Summary – this section should summarize your entire business plan so readers can quickly understand the key details of your new computer repair business.
• Company Overview – this section tells the reader about the history of your computer repair business and what type of computer repair business you operate. For example, are you a PC, Mac, mobile phone, or a tablet repair shop?
• Industry Analysis – here you will document key information about the computer repair industry. Conduct market research and document how big the industry is and what trends are affecting it.
• Customer Analysis – in this section, you will document who your ideal or target customers are and their demographics. For example, how old are they? Where do they live? What do they find important when purchasing products or services like the ones you will offer?
• Competitive Analysis – here you will document the key direct and indirect competitors you will face and how you will build competitive advantage.
• Marketing Plan – your marketing plan should address the 4Ps: Product, Price, Promotions and Place.
• Product : Determine and document what products/services you will offer
• Prices : Document the prices of your products/services
• Place : Where will your business be located and how will that location help you increase sales?
• Promotions : What promotional methods will you use to attract customers to your computer repair business? For example, you might decide to use pay-per-click advertising, public relations, search engine optimization and/or social media marketing.
• Operations Plan – here you will determine the key processes you will need to run your day-to-day operations. You will also determine your staffing needs. Finally, in this section of your plan, you will create a projected growth timeline showing the milestones you hope to achieve in the coming years.
• Management Team – this section details the background of your company’s management team.
• Financial Plan – finally, the financial plan answers questions including the following:
• What startup costs will you incur?
• How will your computer repair business make money?
• What are your projected sales and expenses for the next five years?
• Do you need to raise funding to launch your business?

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3. choose the legal structure for your computer repair business.

Next you need to choose a legal structure for your computer repair business and register it and your business name with the Secretary of State in each state where you operate your business.

Below are the five most common legal structures:

1) Sole proprietorship

A sole proprietorship is a business entity in which the owner of the computer repair business and the business are the same legal person. The owner of a sole proprietorship is responsible for all debts and obligations of the business. There are no formalities required to establish a sole proprietorship, and it is easy to set up and operate. The main advantage of a sole proprietorship is that it is simple and inexpensive to establish. The main disadvantage is that the owner is liable for all debts and obligations of the business.

2) Partnerships

A partnership is a legal structure that is popular among small businesses. It is an agreement between two or more people who want to start a computer repair business together. The partners share in the profits and losses of the business.

The advantages of a partnership are that it is easy to set up, and the partners share in the profits and losses of the business. The disadvantages of a partnership are that the partners are jointly liable for the debts of the business, and disagreements between partners can be difficult to resolve.

3) Limited Liability Company (LLC)

A limited liability company, or LLC, is a type of business entity that provides limited liability to its owners. This means that the owners of an LLC are not personally responsible for the debts and liabilities of the business. The advantages of an LLC for a computer repair business include flexibility in management, pass-through taxation (avoids double taxation as explained below), and limited personal liability. The disadvantages of an LLC include lack of availability in some states and self-employment taxes.

4) C Corporation

A C Corporation is a business entity that is separate from its owners. It has its own tax ID and can have shareholders. The main advantage of a C Corporation for a computer repair business is that it offers limited liability to its owners. This means that the owners are not personally responsible for the debts and liabilities of the business. The disadvantage is that C Corporations are subject to double taxation. This means that the corporation pays taxes on its profits, and the shareholders also pay taxes on their dividends.

5) S Corporation

An S Corporation is a type of corporation that provides its owners with limited liability protection and allows them to pass their business income through to their personal income tax returns, thus avoiding double taxation. There are several limitations on S Corporations including the number of shareholders they can have among others.

Once you register your computer repair business, your state will send you your official “Articles of Incorporation.” You will need this among other documentation when establishing your banking account (see below). We recommend that you consult an attorney in determining which legal structure is best suited for your company.

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4. Secure Startup Funding for Your Computer Repair Business (If Needed)

In developing your computer repair business plan , you might have determined that you need to raise funding to launch your business.

If so, the main sources of funding for a computer repair business to consider are personal savings, family and friends, credit card financing, bank loans, crowdfunding and angel investors. Angel investors are individuals who provide capital to early-stage businesses. Angel investors typically will invest in a computer repair business that they believe has high potential for growth.

5. Secure a Location for Your Business

When starting a computer repair business, or a commercial computer repair business, the first step is to find a business location. The best place for a computer repair business is in an area with many companies and people. A busy area will bring in more customers. It would help if you also looked for a location that is easy to get to and has plenty of parking. You can rent a space or buy a property. If you purchase a property, make sure it is zoned for commercial use.

6. Register Your Computer Repair Business with the IRS

Next, you need to register your business with the Internal Revenue Service (IRS) which will result in the IRS issuing you an Employer Identification Number (EIN).

Most banks will require you to have an EIN in order to open up an account. In addition, in order to hire employees, you will need an EIN since that is how the IRS tracks your payroll tax payments.

Note that if you are a sole proprietor without employees, you generally do not need to get an EIN. Rather, you would use your social security number (instead of your EIN) as your taxpayer identification number.

7. Open a Business Bank Account

It is important to establish a bank account in your computer repair business’ name. This process is fairly simple and involves the following steps:

• Identify and contact the bank you want to use
• Gather and present the required documents (generally include your company’s Articles of Incorporation, driver’s license or passport, and proof of address)
• Complete the bank’s application form and provide all relevant information
• Meet with a banker to discuss your business needs and establish a relationship with them

8. Get a Business Credit Card

You should get a business credit card for your computer repair business to help you separate personal and business expenses.

You can either apply for a business credit card through your bank or apply for one through a credit card company.

When you’re applying for a business credit card, you’ll need to provide some information about your business. This includes the name of your business, the address of your business, and the type of business you’re running. You’ll also need to provide some information about yourself, including your name, Social Security number, and date of birth.

Once you’ve been approved for a business credit card, you’ll be able to use it to make purchases for your business. You can also use it to build your credit history which could be very important in securing loans and getting credit lines for your business in the future.

9. Get the Required Business Licenses and Permits

Licensing and permitting requirements may vary by location. Some licenses and permits you may need to start a computer repair business, or a commercial computer repair business include a business license, a vendor’s license, a seller’s permit, and a contractor’s license. Reach out to your local licensing office to determine which licenses and permits are required for your business.

10. Get Business Insurance for Your Computer Repair Business

The type of insurance you need to operate a computer repair business may vary depending on the scope of your operation. For instance, if you offer mobile computer repair services, you will need auto insurance for your business’s vehicle.

Some business insurance policies you should consider for your computer repair business include:

• General liability insurance : This covers accidents and injuries that occur on your property. It also covers damages caused by your employees or products.
• Auto insurance : If a vehicle is used in your business, this type of insurance will cover if a vehicle is damaged or stolen.
• Workers’ compensation insurance : If you have employees, this type of policy works with your general liability policy to protect against workplace injuries and accidents. It also covers medical expenses and lost wages.
• Commercial property insurance : This covers damage to your property caused by fire, theft, or vandalism.
• Business interruption insurance : This covers lost income and expenses if your business is forced to close due to a covered event.
• Professional liability insurance : This protects your business against claims of professional negligence.

Find an insurance agent, tell them about your business and its needs, and they will recommend policies that fit those needs.

11. Buy or Lease the Right Computer Repair Business Equipment

To run a computer repair business, you will need some basic office equipment including a computer, phone, and internet connection.

12. Develop Your Computer Repair Business Marketing Materials

Marketing materials will be required to attract and retain customers to your computer repair business.

The key marketing materials you will need are as follows:

• Logo : Spend some time developing a good logo for your computer repair business. Your logo will be printed on company stationery, business cards, marketing materials and so forth. The right logo can increase customer trust and awareness of your brand.
• Website : Likewise, a professional computer repair business website provides potential customers with information about the products and/or services you offer, your company’s history, and contact information. Importantly, remember that the look and feel of your website will affect how customers perceive you..
• Social Media Accounts : establish social media accounts in your company’s name. Accounts on Facebook, Twitter, LinkedIn and/or other social media networks will help customers and others find and interact with your computer repair business.

13. Purchase and Setup the Software Needed to Run Your Computer Repair Business

To start a computer repair business, you’ll need some essential business software. First, you’ll need business software such as QuickBooks to manage your finances. You may also want to invest in an inventory management system to track the parts and tools you need for repairs. Finally, a customer relationship management (CRM) system will be helpful for managing your customer information, and a website will be useful for promoting your business.

14. Open for Business

You are now ready to open your computer repair business. If you followed the steps above, you should be in a great position to build a successful business. Below are answers to frequently asked questions that might further help you.

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How to Start a Computer Repair Business FAQs

Is it hard to start a computer repair business.

There is no one-size-fits-all answer to this question, as the difficulty of starting a computer repair business will vary depending on the specific niche, the amount of competition in your area, and your level of experience. However, if you have the skills and knowledge required to start a successful computer repair business and you can market your computer repair service effectively, you are off to a good start. Additionally, it is helpful to have a solid business plan before starting any business to ensure that all of your bases are covered and that you have a clear road map for success.

How can I start a computer repair business with no experience?

There are a few ways to start a computer repair business with no experience. You can start by doing research on the internet, attending computer repair classes, or reading books about computer repair. Additionally, you can network with other computer repair shops and learn from their experiences. Finally, you can offer free services to friends and family to get some experience before starting your own business. 

What type of computer repair business is most profitable?

The profitability of computer repair businesses can vary depending on many factors. However, some of the most profitable computer repair businesses are those that offer services in high demand, such as data recovery or virus removal. Furthermore, businesses that offer a variety of services, as well as those that have a strong online presence, are likely to be more profitable than those that do not.

How much does it cost to start a computer repair business?

It costs about $1,000 to start a computer repair business. This includes setting up a small workshop, purchasing necessary tools and equipment, and advertising your new business. If you lease or purchase a space, the startup costs will be higher.

What are the ongoing expenses for a computer repair business?

There are a few ongoing expenses for a computer repair business. One is the cost of advertising and marketing. This cost may include flyers, online ads, and mailing lists. Another expense is the cost of parts and tools. A computer repair business may need to invest in new tools and parts as technology changes. Finally, there is the cost of insurance. This is important to protect the business and its employees in case of accidents or damage to equipment.

How does a computer repair business make money?

One way a computer repair business makes money is by charging a fee for each service provided. Many computer repair businesses also offer hardware and software sales, which can provide additional revenue. Finally, a computer repair business can make money by providing consulting services to businesses or individuals.

Is owning a computer repair business profitable?

There are several reasons owning a computer repair business can be profitable. One reason is that the demand for computer repair services is high. Many people rely on their computers every day to conduct business and stay connected with friends and family. Additionally, many companies outsource their computer repair needs, giving computer repair businesses great opportunities to generate revenue. Finally, computer repair is a relatively low-cost business to start, making it an attractive option for entrepreneurs.

Why do computer repair businesses fail?

There are many reasons computer repair businesses can fail. One of the most common reasons is a lack of understanding of the market. Companies need to understand what their target customers are looking for to succeed. Another reason is a lack of very strong technical background . A business needs to understand the products they're repairing and the technology behind them to be successful. Finally, a lack of customer service can be a death knell for a computer repair business. If customers don't feel like they're getting the help they need, they'll take their business elsewhere.

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How to Start a Computer Repair Business in 14 Steps (In-Depth Guide)

Updated:   February 14, 2024

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The global computer repair industry brought in over $34 billion in in 2024. With technology constantly advancing and many households and businesses relying on computers and devices for both work and leisure, the demand for qualified technicians to repair broken electronics continues to grow.

As devices get more complex and integrated into daily operations, even small issues can significantly impact productivity and workflows. This increasing dependence presents a major opportunity for aspiring entrepreneurs or those with some technical expertise to capitalize on by starting their own computer repair company.

This guide will walk you through how to start a computer repair business. Topics include market research, competitive analysis, customer focus, registering an EIN, obtaining business insurance, and more.

1. Conduct Computer Repair Market Research

Market research is essential to starting your own computer repair service. Topics include sourcing equipment, obtaining an EIN, applying for business insurance, opening a business bank account for optimal accounting, and more. Market research is important to create a thorough computer repair business plan.

Some details you might learn through market research for your own computer repair business include:

• With this steady growth and fairly low barriers to entry due to moderate startup costs, the industry presents a strong opportunity for aspiring entrepreneurs.
• Success often depends on establishing a loyal customer base within a local service area.
• Specializing in certain brands or models also helps technicians provide quality service efficiently.
• The majority of industry revenue comes from repairing damaged hardware such as replacing cracked screens or debugging faulty components.
• A growing segment involves software-related services including virus removal, data recovery and backup, OS reinstallation, and wired/wireless network setup.
• Catering to both hardware and software needs allows businesses to offer diverse solutions under one roof.
• Aside from residential clients seeking computer repair services for personal devices, there is substantial potential in serving business accounts as many enterprises rely extensively on technological infrastructure across operations.
• Support and maintenance contracts with local companies provide more recurring service opportunities versus one-off consumer repairs.
• Industry analysis shows the corporate sector makes up the largest and fastest-growing market segment.

The success of a new computer repair business often depends on reputation and word-of-mouth marketing. Convenient location and pickup/drop-off options combined with competitive pricing and reliable service help generate referral business over time.

2. Analyze the Competition

When launching a computer repair shop, it’s vital to assess your local competition. This includes researching existing brick-and-mortar providers in the area to understand their offerings, prices, location convenience, and reviews.

Some ways to learn about computer repair businesses in your area include:

• Checking online directories such as Google Maps lets you compile and compare multiple nearby businesses at once in terms of basic information and customer ratings.
• Common review sites like Yelp and Facebook are useful for gauging customer satisfaction as well.
• Evaluating competitors’ online presence including their website design, content, and search visibility is also key.
• Tools like SEMrush and Ahrefs provide data on their website traffic volumes, top landing pages, and search engine keyword rankings.
• Social media listening with software like Mention is valuable for monitoring online reputation.
• Shadow shopping local repair facilities by getting price quotes for certain services gives first-hand insight into responsiveness, advice quality, and upselling tactics.
• Bringing in an intentionally damaged device can reveal troubleshooting thoroughness.
• Interviewing customers exiting a rival store lets you learn direct feedback on aspects they liked or felt needed improvement to win more business versus other options.
• All findings should be documented in a competitive analysis matrix to identify relative strengths and weaknesses.

Ongoing monitoring of market entries, expansions, or exits helps inform necessary pivots in your offerings and positioning to best compete. This allows acting on opportunities or new threats. The goal is to provide better value vis-à-vis substitutes to stand apart in customers’ minds.

3. Costs to Start a Computer Repair Business

Starting a successful computer repair business entails various upfront expenses before opening for business. Total costs vary widely based on factors like location, size, inventory, and staffing. Prospective entrepreneurs should budget approximately $25,000 to $35,000 to cover necessary startup costs in the beginning stages.

Start-up Costs

A decent reserve helps endure the crucial make-or-break first year when many small businesses fail. Key start-up costs include:

• Storefront Leasing – Renting retail space for a shop averages $15 to $25 per sq. ft. annually in most regions. Plan on securing 500 to 1,000 sq. ft. to allow room for reception, workbenches, parts storage, and office space.
• Equipment/Tools – Essential tech repair tools like soldering irons, screwdrivers, buffers, pliers, flashlights, and branded opening tools cost approximately $500 to $2,000 collectively. Be mindful that you’ll also have to know your way around electricity so voltmeters may also be necessary.
• Inventory – Maintaining a select inventory of common computer parts like RAM, cables, chargers, batteries, screens, and keyboards helps service customers faster. Budget $1,000 to $5,000 for enough varieties and quantities based on available capital.
• Shop Branding & Marketing – Logo design ($200 to $500) and printing signage/business cards ($300+) to build an identity. Initial internet and social media marketing efforts average around $1,000 initially.
• Permits/Insurance – Local business licenses, sales tax permits, and commercial general liability insurance costs vary by state but expect roughly $2,000+ in total fees for handymen working on repairing computers.
• Professional Services – Lawyers and/or accountants can provide guidance on business formation, contracts, and payroll needs for around $500 to $1,500.

In addition to one-time start-up costs, entrepreneurs must also account for recurring monthly and annual operating expenses which typically range from $8,500 to $12,000 in total per year for a small operation including:

Ongoing Costs

• Rent & Utilities – On top of base rent, retail spaces incur electricity, waste removal, security, and other fees adding 25%+ to total occupancy costs.
• Staffing – Technician salaries range from $35,000 to $60,000. Bonus incentives help attract talent. Payroll processing/compliance fees are 2% to 5% on top of base pay.
• Software Subscriptions – Remote monitoring/repair tools ($30 to $100 per month) along with accounting, POS, and marketing systems ($100 to $300 monthly).
• Inventory Restocking – Consistently replenishing spare parts ($500 to $2,000 monthly) necessary to support repair volume along with new tools.
• Marketing & Advertising – Pay-per-click search/social ads, retargeting campaigns, direct mail promotions, and referral programs to stand out against competitors ($300+ monthly).
• Misc. Supporting Services – Security, cleaning/landscaping, credit card processing, phone/internet, and other recurring expenses tally $500 or more monthly.

With prudent financial planning and operational controls after launch, talented computer repair techs can steadily grow a prosperous small business over time. The ongoing technology boom bodes well for industry expansion.

4. Form a Legal Business Entity

When starting a computer repair shop, one of the first legal decisions is choosing the right business structure. Each option has implications regarding owner liability, taxes, and ease of formation/maintenance that entrepreneurs must weigh. The four primary set-ups include:

Sole Proprietorship

This default option requires no formal registration beyond standard business licenses. Owners report all profits/losses on personal tax returns. However, they assume unlimited financial and legal liability for the business. This exposes personal assets to settlement risks associated with a repair shop including data breaches or hardware damages.

General Partnership

Similar to sole proprietors with minimal registration paperwork but involves two or more owners sharing control and liability. Requires a written partnership agreement governing profit/loss distributions. Still no liability protections for owners.

Limited Liability Company (LLC)

A more complex formation process including filing “Articles of Organization” limits owner liability. No personal assets at risk for business debts/lawsuits. Owners called “members” and LLCs are allowed to choose corporate or pass-through tax status. Most computer repair shops are structured as LLCs for liability purposes.

Corporation

Separate legal business entities from owners requiring formal registration articles. Requires regular board meetings, documented bylaws, officers, and annual filings. Greatest tax complexities but highest liability protections through issuing stock shares rather than direct ownership like LLCs.

5. Register Your Business For Taxes

Before hiring employees or opening doors, every computer repair shop must obtain an Employer Identification Number (EIN) from the IRS . This unique nine-digit number functions like a business’s Social Security Number for tax reporting/filing purposes.

Specifically, an EIN allows registering for important accounts including:

• Business bank accounts
• Merchant services to accept credit card payments
• Payroll and accounting software to remit employment taxes
• Domain registration and establishing service utilities

Sole proprietors can use their personal Social Security Number instead. However, applying for a separate EIN better protects personal identity theft risks. This number stays with the business for life even amidst ownership changes.

Fortunately, the EIN application process is simple and free through the IRS website with instant verification. Follow these main steps:

• Gather personal identification information including Social Security Number
• Determine the correct legal business structure
• Classify principal business activity under “Computer Maintenance and Repair”
• Input owner/responsible party details
• Provide all other business information like address
• Submit the online application and receive an EIN confirmation

In addition to the federal EIN, repair shop owners must complete state/local licensing to collect and remit sales tax on services. Fees vary by jurisdiction but typically less than $100 annually. Both the EIN and sales tax permits are displayed publicly onsite for compliance.

6. Setup Your Accounting

Like any small business, implementing organized accounting processes from day one helps a computer repair shop track finances, remit taxes, control spending, and ultimately maximize profits.

Accounting Software

Since technicians handle multiple service tickets and parts inventory daily, utilizing tools like QuickBooks integrates directly with bank/credit card accounts to automatically log transactions. This eliminates manually compiling monthly figures.

Hire an Accountant

While software provides convenience, working with an accountant from the startup stages ensures properly categorizing income and expenses for accurate reporting. This frees up time for technicians to focus on repair work versus bookkeeping. Typical annual fees range from $1,200 to $5,000 depending on level of involvement such as:

• Monthly reconciliation of bank/credit card accounts
• Payroll compliance like quarterly 941 filings
• Sales tax calculations and government submissions
• Producing financial statements like P&L reports
• Year-end income tax preparation

Most repair businesses engage a CPA at minimum to handle annual filings to comply with IRS 1040 Schedule C requirements for sole proprietorships and 1120 S-corp returns. This professional assistance better withstands audits if questioned about deductions or gross receipts from parts sales.

Open a Business Bank Account and Credit Card

Separating finances is crucial by establishing dedicated business checking/savings accounts and credit cards solely for operating expenses. Many business cards offer higher limits and can help build commercial credit. Providers like Capital One Spark Cards allow easy 1tracking of deductible purchases made across employees.

7. Obtain Licenses and Permits

While eager to start fixing devices and serving customers, computer repair shop owners must complete proper registrations to legally operate at federal, state, and local levels. Find federal license information through the U.S. Small Business Administration . The SBA also offers a local search tool for state and city requirements.

Mandatory documentation depends on business structure and jurisdiction but often includes:

• Federal Trademark – Formally registering a unique shop name/logo through USPTO trademarking helps establish brand identity and exclusive use rights if targeting interstate commerce online or via mail. Lower-cost state filing alternates are available too.
• Municipal Business License – Virtually every town mandates acquiring a standard occupancy permit for commercial spaces zoned as retail or office use. Visit the local county/city administrator’s office. Fees are based on square footage.
• Special Use Permits – Local zoning laws may require special approval for repairing devices with solvents/chemicals or operating machinery like grinders/saws for part fabrication. Supplements general business permits.
• State Business Operating License – Nearly all states require formal “doing business as” registration for in-state shops handling sales tax payments. Submitted with the Secretary of State’s office.
• Sales & Use Tax ID – Following state business license approval, companies must activate a tax ID number specifically for collecting and remitting sales tax on parts and services based on state rates. Streamlined through the state portal with all other registrations.
• Data Protection/Security Plans – Some jurisdictions now require documenting cybersecurity procedures like mandatory encryption for retaining customer devices and data. Ensures privacy protection following repairs.
• Insurance Coverage – General liability policies are often compulsory to cover bodily injury, hardware damage, and other conflicts. Some areas now mandating data breach insurance too.
• Fire Safety/Alarm Preapprovals – Stricter locations necessitate fire suppression action plans detailing emergency exit routes and alarm/sprinkler testing protocols before occupying buildings.

While cumbersome, adhering to all guidelines curbs legal liabilities from faulty parts, injuries, or lost data. Working with counsel expedites navigating specific obligations based on business structure, location, and repair specialty before launch.

8. Get Business Insurance

Operating a computer repair shop without proper insurance exposes businesses to major financial perils, making coverage essential from day one. The right policies mitigate the negative impacts of:

• Customer cyber attacks – Having no data breach insurance could saddle repair shops with towering legal costs and settlements if hackers access devices. Coverage aids with required customer notifications, credit monitoring services, investigation fees, and potential fines.
• Faulty part installations – Lacking general liability insurance means paying massive sums out-of-pocket if a defective screen or CPU replacement unexpectedly damages multiple devices brought in by a large corporate client.
• Disgruntled employee theft – Despite background checks, a rogue technician walks off with customized firmware code worth huge sums to a competitor. Without crime/fidelity bonds, the shop assumes full replacement costs.

Fortunately obtaining quotes from leading business insurance providers like The Hartford is straightforward:

• Determine business structure – LLC vs sole proprietorship
• Calculate total annual sales
• Estimate value of all inventory/equipment
• Outline all services provided
• Research data breach/liability requirement minimums
• Compare premiums for desired coverage levels
• Select preferred deductible agreements
• Pay policy and print proof of insurance

Following these steps takes less than one hour but defends the enterprise for years to come. Don’t become another financial casualty by skipping this fundamental pillar before opening doors. The computer repair field grows more legally complex by the year.

9. Create an Office Space

Securing real estate, whether for a small home office or larger commercial retail space, provides computer repair shops room to safely service devices while storing parts/tools. Work venues offer privacy compared to making house calls and allow customer drop-offs even when technicians are out on assignments.

Home Office

As you start, a home office costs $0 to $500 for basic desk and supplies. Ideal for sole proprietors just starting and willing to work from home. Designating even a corner of a bedroom or basement to tinker with computers provides some separation before securing leased space. Allows testing repairs overnight without shop overhead.

Coworking Space

A coworking space runs $200 to $500 monthly for WeWork desk rental/amenities access. Turnkey flexible office plans like WeWork accommodate the needs of mobile repair technicians between client visits. Provides professional meeting space and shared tools when needing more elbow room than at home. Easy to upgrade private offices as business grows.

Retail Shop

A retail shop and back office will run roughly $2,000 and up monthly for 1,000 sq ft including rent and utilities. Retail storefronts allow walk-in repair businesses from surrounding neighborhoods while showcasing technician talent and inventory. Ideal for establishing a loyal customer base warranting the higher fixed costs.

Commercial Space

Expect to pay upwards of $1,500 monthly per basic office Generic small bay/suite in business park-type buildings offer lower cost options for repair shops not reliant on foot traffic. Accommodates a small team of technicians tinkering out of public view. Typically located near major businesses or neighborhoods for easy house calls.

10. Source Your Equipment

Aspiring repair shop owners need quality tools without overspending upfront. Beyond basics like screwdrivers and pliers, critical gear includes soldering guns, diagnostic devices, magnifying glasses, and comprehensive bit sets for handling various device components.

Big box retailers like Best Buy and Lowes offer consumer tool sets from brands like iFixit for under $100. Higher-grade options provide commercial capabilities but cost over $500. New equipment qualifies for tax deductions.

Buying Used

Scouring classified sites like Craigslist , Facebook, and Marketplace allows finding costly things like thermal imaging cameras or specialty dremels for half off or more from other repair techs scaling back. Test thoroughly before purchasing to ensure quality. Maintain resale value.

National tool rental outlets offer daily/weekly rentals on specialty gear when only occasionally needed. This avoids large capital investments for niche items used infrequently. Discount for longer terms. Availability varies.

Some top suppliers like Interworld Highway now offer customized equipment leasing programs specifically for computer repair shops to access high-grade tools while easing cash flow constraints. 0% short-term financing deals assist new startups in equipping properly. Bundle packages are available for simpler sourcing.

11. Establish Your Brand Assets

Crafting a distinctive brand identity helps new computer repair shops attract loyal customers who recognize the company and return for future transactions. Investing in professional branding vastly improves market visibility against competitors.

Getting a Business Phone Number

Acquiring a dedicated business phone line using VoIP services like RingCentral upgrades credibility beyond relying solely on personal cell numbers. Call routing, voicemail transcriptions, vanity 800 numbers, and smart integrations make managing customer calls easier for small shops.

Creating a Logo and Brand Assets

A polished logo encapsulates the computer repair brand for use across websites, signage, ads, and promotion materials. Services like Looka offer rapid creation of icons, lettermarks, and other designs that reinforce remembrance. Matching assets like color palettes with the logo helps with recognition. Simple paired images make affordable initial brand suites to apply widely.

Creating Business Cards and Signage

Business cards establish professional first impressions when meeting prospective customers, networking at local events, or responding to referrals. Likewise, signage printed through vendors like VistaPrint gets the repair shop noticed by neighborhood traffic.

Purchasing a Domain Name

Secure the perfect dot-com domain using registrars like Namecheap for establishing an online presence and company email addresses. This digital real estate also anchors marketing efforts companywide rather than relying on free sites. Exact name matches aid discoverability during customer web searches.

Building a Website

Every computer business needs a tailored site for promoting services, listing hours, and FAQs for visitors. Utilizing DIY website builders like Wix creates sites without coding expertise. Those wanting advanced eCommerce capabilities can hire web developers on Fiverr to handle technical aspects. This showcases repair expertise online 24/7.

12. Join Associations and Groups

Joining regional organizations and peer communities allows repair shop owners to regularly exchange insights around best practices while forming referral alliances. Surrounding oneself with industry players yields many benefits.

Local Associations

Groups like the Association of Computer Repair Business Owners provide national membership opening local chapters for meetups while lobbying legislators around right-to-repair regulations. Discounted tools, group insurance rates, and training programs maximize capabilities.

Local Meetups

Sites like Meetup list frequent regional IT gatherings to mingle with other technicians, often hosted at coworking spaces or shops. Share troubleshooting war stories, showcase new gears, and discover local job opportunities. These regular meetings build solid peer networks.

Facebook Groups

With over a billion users, Facebook hosts limitless groups for niche interests allowing local repair folks to tap wider communities. Public pages like PC Repair Help/Advice, Gaming Enthusiasts , and Repair and Service Computer share device teardowns, part swap opportunities, and industry news from thousands of worldwide members.

13. How to Market a Computer Repair Business

Implementing ongoing marketing exposes a new repair business to new customers while reinforcing capabilities to past clients. As positive word-of-mouth referrals spread, combining digital and selective traditional promotions expands reach most economically.

Referral Marketing

Referrals from early supportive customers provide the most valuable lead sources based on real service experiences. Entice such brand advocates by providing referral cards with incentives like 10% off future visits. This rewards recommendations helping fill appointment slots.

Digital Marketing

• Run Google/Facebook PPC ads targeted locally by service keywords and geography to attract visitors already needing assistance. These platforms make budgeting easy.
• Create YouTube tutorials for common issues like cleaning laptop fans or upgrading RAM. This positions technicians as experts worth contacting.
• Guest blog for national repair sites to insert backlinks and showcase knowledge. Most accept contributed posts in exchange for byline mentions.
• Foster reviews on Google Business Profile and other directories. Testimonials help conversion rates. Respond to demonstrate reliable support.

Traditional Marketing

• Distribute monthly mailers showcasing seasonal service specials to neighborhood households and businesses. Include 10% off coupons to incentivize trying the shop.
• Sponsor Little League team jerseys and donate raffle prizes for community fundraisers. Raises local profile.
• Negotiate referral placements in nearby complementary businesses like computer stores and coffee shops. Offers residual visibility even on days off.

The most effective marketing incorporates both digital and traditional channels to ensure repair shops surface where existing and prospective customers actively discover local services. Dedicate time weekly to promote offerings through ever-expanding options.

14. Focus on the Customer

More than simply fixing devices, a repair shop’s responsiveness and interactions with customers determine repeat business and referrals. With most issues, multiple local options exist to remedy tech problems. Standing out means providing an exceptional experience beyond just competently swapping parts.

Carefully listening to frustrated visitors describing issues helps pinpoint optimal solutions. Sometimes data recovery takes priority over physical damage. Making customers feel heard eases tensions. Taking the device back to the workbench and thoroughly explaining issues builds confidence in recommendations.

Little frills like free software installs or document transfers after hardware repairs reduce the hassle of getting everything back up and running after downtime without a laptop or tablet. Checking in a few days later to confirm satisfaction gives reassurance if any lingering questions.

Extending standard warranty coverage periods at no extra charge reduces risks around marginal components. Absorbing some costs to prevent problems from reoccurring earns immense goodwill often resulting in glowing online reviews.

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How to Start a Computer Repair Business: A Step-by-Step Guide to Success

Launching a successful computer repair business starts with understanding the market. A diligent analysis of local demand, customer needs, and competition is essential. Notably, examining households’ computer usage patterns and businesses’ technology requirements can paint a clear picture of market opportunities. Despite seeming daunting, this step is as crucial as possessing the right tools for the job. But remember, the real journey begins when you decide on your services and business model.

To begin a successful computer repair business, it is crucial to build up savings to cover expenses, create a detailed business plan outlining services, target customers, and income projections, and finance the venture through options such as Small Business Administration (SBA) loans or finding investors. It’s also important to choose an appropriate location for your business and protect it with the right insurance coverage.

Analyzing the Computer Repair Market

Before you dive headfirst into the world of computer repairs, it’s crucial to understand the market you’re entering. To do this, let’s break it down and analyze it from different angles.

Identifying Demand for Computer Repair Services

To identify the demand for computer repair services, look at trends in technology adoption among consumers and businesses. Are people regularly upgrading their devices? Do small or large companies frequently need assistance with their computer systems? Understanding patterns in tech investments and IT issues will give you a clearer picture of the potential demand for your services.

For instance, you might find that there are many small businesses in your area using outdated computers that often require maintenance or repairs. This could represent an opportunity for you to tailor your services to meet these specific needs, allowing you to carve out a niche market.

Competitor Research

Next, investigate the competition. Are there already established computer repair businesses in your area? How do they position themselves in the market? What are their strengths and weaknesses?

Understanding your competitors’ strategies will help you identify potential gaps in the market where you can make a unique impact. Whether it’s offering specialized repair services or focusing on exceptional customer support, knowing your rivals will allow you to differentiate and fine-tune your own offerings to stand out.

It’s like joining a race—you need to know who else is running and what strides they’re making to ensure you have a winning edge.

Tailoring Your Services

All this information is key in helping you tailor your services to meet specific demands in the market. For example, if there’s limited support for Mac users, you might consider specializing in providing Mac repairs and support to fill that gap.

Remember, understanding the behavior and needs of potential customers is essential to successfully position yourself within the market.

By carefully analyzing your local market dynamics, identifying opportunities, assessing demand, understanding competitive landscapes, and tailoring your services accordingly, you can establish a clear roadmap for success in the computer repair industry.

Deciding on Your Services and Business Model

So you’ve decided to start your own computer repair business – a great decision! But now you need to carefully consider what kinds of services you’ll offer and how you’re going to deliver them to your customers. There are several factors to ponder over when making these crucial decisions.

First, think about the services you’ll provide. Will you focus on general computer maintenance or specialize in specific areas? Offering specialized services like virus removal, data recovery, or hardware repair can help set your business apart from competitors and cater to specific customer needs. For example, if you’re experienced in recovering data from damaged hard drives, highlighting this expertise can attract customers facing data loss crises.

For instance, a small business owner needing immediate data recovery assistance might be looking for someone who specializes in this area rather than a more generalized repair shop. Offering such specialized services can turn you into a go-to expert for those specific needs. Moreover, honing your skills in a particular aspect of computer repair could lead to favorable word-of-mouth recommendations, further establishing your reputation in the market as a trustworthy and reliable service provider.

Next, it’s essential to decide on your business model . Are you planning to operate as a mobile repair service, set up a physical storefront, or provide remote assistance? Each model comes with its own set of advantages and challenges.

Operating as a mobile repair service allows for flexibility in terms of serving clients at their location, which might be particularly appealing for busy professionals or businesses lacking tech support personnel. However, it involves considerations such as setting up a vehicle with all necessary tools and parts and potentially spending more time traveling between locations.

On the other hand, opening a physical storefront provides a visible presence in the community and allows customers to drop off their devices for repair. This can attract walk-in traffic but necessitates additional expenses like rent and utilities.

The third option is providing remote assistance, allowing repairs and troubleshooting to be conducted online. This model offers added convenience for clients but requires robust communication tools and the ability to troubleshoot issues without physically examining the device. Additionally, consider which model aligns best with your resources and target market. For instance, if you’re targeting corporate clients requiring immediate on-site support, focusing on a mobile repair service might be the most viable option. Conversely, if you aim to serve individuals in residential areas or small businesses lacking dedicated IT support, offering remote assistance could be particularly advantageous.

By carefully choosing the types of services you offer and the way you deliver them, you can increase your chances of standing out in the competitive computer repair market.

Positioning yourself effectively in the computer repair industry involves not just providing quality services but also crafting an effective digital strategy for reaching and engaging potential clients. Let’s explore how you can leverage digital platforms to grow your business further.

Crafting a Digital Strategy for Your Business

In today’s digital age, having a robust online presence is pivotal in attracting customers and establishing your expertise. Here are some essential components of a digital strategy for your computer repair business:

Professional Website Development

A professional website serves as the virtual face of your business. It’s where potential customers can learn about your services, pricing, contact details, and more. When investing in website development, consider the following key points:

• User-Friendly Design : Ensure that the website is easy to navigate, visually appealing, and provides clear information about the services offered.
• Mobile Compatibility : With more people accessing the internet via mobile devices, it’s crucial that your website is optimized for mobile viewing.
• Search Engine Optimization (SEO) : Implementing basic SEO practices can help your website rank higher in search engine results, making it easier for potential customers to find you.

Investing in a professional website not only attracts new customers but also instills trust and credibility. It serves as a platform to showcase your expertise and communicate the value you provide.

Social Media Presence

Social media platforms offer a powerful way to engage with potential customers and build a community around your computer repair business. Here are some tips for leveraging social media effectively:

• Engagement : Regularly interact with your audience by sharing helpful tips, answering questions, and providing valuable insights related to computer repair.
• Showcasing Expertise : Use social media to showcase successful repairs, share customer testimonials, and demonstrate your knowledge.
• Building Trust : Transparency and responsiveness are crucial in building trust within the community. Address customer inquiries promptly and professionally.

Maintaining an active social media presence can humanize your brand and create meaningful connections with potential customers. By demonstrating a genuine interest in helping others with their tech issues, you position yourself as an approachable and reliable resource in the digital sphere.

By investing in a professional website and actively engaging on social media platforms, you’re laying a strong foundation for reaching potential customers in the digital realm. These elements are essential for establishing credibility, building trust, and ultimately growing your computer repair business in the competitive digital landscape.

Adapting to the demands of the digital age comes not just from having a sturdy online presence but also being equipped with essential tools that underpin the successful operation of your computer repair business. Let’s explore the critical tools necessary to navigate this dynamic landscape proficiently.

Procuring Essential Tools

Running a computer repair business requires more than just knowledge and skills—it requires the right tools. Imagine being a chef without the proper knives or a mechanic without a wrench. The same goes for a computer repair technician; without the necessary tools, diagnosing and repairing computer issues would be nearly impossible.

Screwdrivers are indispensable in opening computer cases and removing components. Invest in different sizes and types, including those with magnetic tips to prevent losing small screws inside a computer. Furthermore, soldering equipment will come in handy when dealing with circuit boards or making electronic repairs, as it allows you to securely connect broken wires or replace damaged components.

Having diagnostic software is crucial for effectively identifying the root cause of various computer issues. This includes system information tools, hardware diagnostic software, and malware scanning programs. Additionally, anti-static mats provide protection to both you and the delicate electronic components you’ll be working with. They help prevent static electricity from damaging sensitive parts during repairs.

When sourcing these tools, it’s essential to prioritize quality and reliability over price. High-quality tools may require a larger initial investment but will save you money in the long run by reducing the need for frequent replacements and ensuring accurate results.

Consider purchasing a comprehensive toolkit that includes a variety of screwdrivers, pliers, wire cutters, spudgers, and tweezers – all essential for handling intricate computer components with care. In addition to soldering irons and desoldering pumps, a multimeter is a valuable tool for testing electrical circuits and verifying the functionality of electronic devices.

It’s crucial to stay updated with the latest tools and technologies in the field, as this can enhance your capability to provide efficient and reliable services to your customers.

Equipping yourself with these essential tools is akin to arming yourself with the necessary artillery before heading into battle. By investing in high-quality, reliable tools, you ensure that you are well-prepared to tackle any computer issue that comes your way, ultimately delivering outstanding services to your valued customers.

Creating an Effective Web Presence

In this digital age, a robust online presence can be the key to attracting customers and growing your computer repair business. From search engine optimization (SEO) to online reviews and testimonials, there are several key strategies that can help you establish a solid web presence and attract more clients.

Search Engine Optimization (SEO)

You may have heard of the term “Search Engine Optimization” or “SEO” before. Essentially, it’s about making your website show up higher on search engines like Google . When someone is looking for a computer repair service in your area, you want your website to be one of the first things they see.

One way to achieve this is by using the right keywords and phrases on your website—words that people might use when searching for computer repair services. This helps search engines understand what your business is about and who would be interested in it.

For instance, if you offer services like laptop screen repairs, virus removal, or data recovery, making sure these keywords are strategically placed within your website content increases the likelihood of potential customers finding your business. Furthermore, ensuring that your website loads quickly and works well on different devices like laptops, tablets, and phones is equally important. When potential customers can effortlessly find and navigate your website, they’re more likely to choose your services over others.

Online Reviews and Testimonials

Positive reviews and testimonials from previous customers can significantly influence potential customers’ decision to choose your repair services. Research shows that 67% of consumers are influenced by online reviews when making purchasing decisions. Encouraging satisfied customers to leave positive feedback on platforms like Google My Business, Yelp , or industry-specific directories can build credibility and trust. When prospective customers see firsthand experiences from others who have used your services, they are more likely to feel confident in choosing your business.

Positive reviews not only influence purchase decisions but also play a crucial role in improving your search engine rankings.

By leveraging SEO strategies to enhance your online visibility and actively encouraging positive feedback from satisfied clients, you’ll be setting yourself up for success in the competitive world of computer repair services.

With an effective web presence in place, you’ll be well-poised to attract more clients and grow your business through increased online visibility and positive customer feedback.

Forming a Robust Support Network

Starting and growing your own computer repair business can be challenging, especially if you’re doing it alone. This is where forming a robust support network comes into play. Building partnerships with local businesses, such as computer retailers or office supply stores, can be beneficial for cross-promoting services and generating referrals.

Local Business Partnerships: Finding local businesses that complement your computer repair services could lead to mutually beneficial relationships. For instance, collaborating with an office supply store might allow you to provide IT support for their customers, while they can refer customers in need of computer repair to you. It’s a win-win situation that can help both businesses grow and gain more exposure within the community.

Moreover, aligning with computer retailers enables you to tap into their customer base, offering your services as an additional value proposition. By doing so, you not only broaden your reach but also position yourself as the go-to expert for all things IT-related in the eyes of potential clients.

Professional Networks and Forums: Joining professional networks and forums is another crucial step in forming a robust support network. These platforms provide opportunities to connect with other industry experts, share experiences, and gain valuable insights into growing your computer repair business. Engaging with like-minded professionals can offer invaluable advice, guidance, and mentorship as you navigate the complexities of entrepreneurship in the IT industry.

For instance, online forums like Spiceworks or TechNet have vibrant communities where IT professionals exchange knowledge, discuss industry trends, seek advice on technical issues, and even explore collaborative opportunities. Building relationships within these communities can open doors to new partnerships, client referrals, and access to resources that can enhance your business operations.

In addition to online communities, consider seeking out local business groups or trade organizations relevant to the IT sector. These avenues can provide exposure to potential mentors, investors, and collaborators who are well-versed in the unique challenges and opportunities within the computer repair industry.

Partnering with other local tech businesses through these forums may also result in valuable collaboration opportunities. Sharing resources or expertise with others can create a supportive environment where businesses help each other thrive.

In essence, forming a robust support network is about creating reciprocal relationships that benefit everyone involved. Whether it’s through local partnerships or online professional forums, establishing these connections will play a pivotal role in the success and sustainability of your computer repair business.

Designing a Winning Marketing Strategy

When it comes to marketing your computer repair business, a targeted approach can make all the difference. It’s not just about putting up a flyer and hoping someone sees it. You need to seek out potential customers where they are looking – online. Consider utilizing Google Ads and social media platforms like Facebook , Instagram , or Twitter to target individuals in your local area who are actively seeking computer repair services. These platforms allow you to focus on specific demographics and locations so that your promotional efforts reach the right people at the right time.

Imagine someone in your town searching for “computer repair near me” on Google. With targeted advertising, your ad could appear right at the top of the search results, making it more likely that this person will choose your business for their needs. This way, you’re connecting with potential customers who are already looking for what you offer.

Promotional Campaigns

Offering discounts or promotions can be a great way to entice new customers and encourage loyalty from existing clients. By providing special offers for first-time customers or creating service bundles that incentivize repeat business, you create an attractive value proposition for potential clients.

It’s important to realize that many people are hesitant about trying a new service. Offering a discount for first-time customers can be the push they need to give your business a try. Additionally, bundling services can encourage repeat business and establish long-term relationships with clients.

For example, you could offer a discounted computer tune-up alongside a virus removal service as a bundled package. This not only provides added value for the customer but also showcases the range of expertise your business offers.

By designing targeted advertising campaigns and leveraging promotional tactics, you can effectively attract new customers while nurturing relationships with existing ones. This strategic marketing approach will not only help you expand your clientele but also solidify your position within the local market as a reliable and customer-focused computer repair service provider.

Now that we’ve discussed how to effectively market your computer repair business, let’s explore how emphasizing your unique value proposition can set you apart from competitors and resonate with potential clients.

How can I effectively manage the finances of my computer repair business?

To effectively manage the finances of your computer repair business, ensure you have a solid accounting system in place. Track your income and expenses diligently, maintain a budget, and regularly analyze financial statements to identify areas for improvement. Utilize cloud-based accounting software to streamline processes and improve accuracy. According to a survey conducted in 2023, small businesses that actively manage their finances reported a 27% increase in overall profitability compared to those that do not prioritize financial management.

What steps should be taken to market and promote a computer repair business?

To market and promote a computer repair business, it is important to establish an online presence through a professional website and social media platforms. Additionally, utilizing local advertising channels such as flyers and newspaper ads can help reach customers in the vicinity. Offering discounts or referral programs can also attract new customers and encourage word-of-mouth marketing. According to a survey conducted by Statista, 73% of consumers find businesses through online search, making online marketing crucial for success in this industry.

How much initial capital is required to start a computer repair business?

The amount of initial capital required to start a computer repair business can vary depending on factors such as location, equipment costs, and marketing expenses. However, on average, entrepreneurs should be prepared with an initial investment ranging from $5,000 to $10,000. This includes purchasing essential tools and equipment, securing necessary licenses and permits, setting up a basic office space or workshop, and allocating funds for advertising and promotional activities. It is worth noting that these numbers may fluctuate based on market demand and specific business goals, so conducting thorough research and creating a detailed budget plan is crucial.

Are there any specialized skills or certifications that are essential for running a successful computer repair business?

Yes, there are specialized skills and certifications that are essential for running a successful computer repair business. Having a strong technical knowledge of computer hardware and software is crucial, as it enables the repair technician to diagnose and fix various issues efficiently. In addition, obtaining certifications such as CompTIA A+ or Microsoft Certified Professional can provide credibility and assurance to clients regarding the technician’s expertise. According to a survey conducted by CompTIA in 2023, 76% of businesses prioritize hiring technicians with industry-recognized certifications. Hence, specialized skills and certifications play a critical role in the success of a computer repair business.

What legal requirements and permits are needed to start a computer repair business?

To start a computer repair business, several legal requirements and permits are necessary. These may vary depending on the country or state, but generally include obtaining a business license, registering as a professional service provider, and acquiring liability insurance. Additionally, it is essential to comply with data protection laws and regulations to safeguard customers’ sensitive information. A survey conducted by Small Business Trends in 2022 found that 78% of small businesses faced legal issues within their first year of operation, highlighting the importance of adhering to legal requirements when starting a computer repair business.

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Computer Repair Business Plan Template & Guidebook

Launching your own computer repair business can be a rewarding way to make supplemental income or become a full-time entrepreneur in the tech sector. However, developing a solid business plan is essential for every successful startup, and this #1 Computer Repair Business Plan Template & Guidebook can help you do just that. From comprehensive operational strategies to detailed financial statements, this comprehensive guide provides the templates, tips, and strategies needed to help you create a professional business plan to propel your venture forward.

Get worry-free services and support to launch your business starting at $0 plus state fees.

• How to Start a Profitable Computer Repair Business [11 Steps]
• 10+ Best & Profitable Computer Repair Business Ideas [2023]
• 25 Catchy Computer Repair Business Names:

How to Write a Computer Repair Business Plan in 7 Steps:

1. describe the purpose of your computer repair business..

The first step to writing your business plan is to describe the purpose of your computer repair business. This includes describing why you are starting this type of business, and what problems it will solve for customers. This is a quick way to get your mind thinking about the customers’ problems. It also helps you identify what makes your business different from others in its industry.

It also helps to include a vision statement so that readers can understand what type of company you want to build.

Here is an example of a purpose mission statement for a computer repair business:

Our purpose is to become the preferred choice for computer repair services by providing high quality, cost-effective, and timely services to customers in our local area. We will foster an atmosphere of trust, respect, and hard work that furthers our mission of being a leader in the computer repair industry. We will strive to exceed customer expectations and create a benchmark for quality in the industry which makes us the go-to choice for computer repair needs.

2. Products & Services Offered by Your Computer Repair Business.

The next step is to outline your products and services for your computer repair business. 

When you think about the products and services that you offer, it's helpful to ask yourself the following questions:

• What is my business?
• What are the products and/or services that I offer?
• Why am I offering these particular products and/or services?
• How do I differentiate myself from competitors with similar offerings?
• How will I market my products and services?

You may want to do a comparison of your business plan against those of other competitors in the area, or even with online reviews. This way, you can find out what people like about them and what they don’t like, so that you can either improve upon their offerings or avoid doing so altogether.

3. Build a Creative Marketing Stratgey.

If you don't have a marketing plan for your computer repair business, it's time to write one. Your marketing plan should be part of your business plan and be a roadmap to your goals. 

A good marketing plan for your computer repair business includes the following elements:

Target market

• Who is your target market?
• What do these customers have in common?
• How many of them are there?
• How can you best reach them with your message or product?

Customer base 

• Who are your current customers? 
• Where did they come from (i.e., referrals)?
• How can their experience with your computer repair business help make them repeat customers, consumers, visitors, subscribers, or advocates for other people in their network or industry who might also benefit from using this service, product, or brand?

Product or service description

• How does it work, what features does it have, and what are its benefits?
• Can anyone use this product or service regardless of age or gender?
• Can anyone visually see themselves using this product or service?
• How will they feel when they do so? If so, how long will the feeling last after purchasing (or trying) the product/service for the first time?

Competitive analysis

• Which companies are competing with yours today (and why)? 
• Which ones may enter into competition with yours tomorrow if they find out about it now through word-of-mouth advertising; social media networks; friends' recommendations; etc.)
• What specific advantages does each competitor offer over yours currently?

Marketing channels

• Which marketing channel do you intend to leverage to attract new customers?
• What is your estimated marketing budget needed?
• What is the projected cost to acquire a new customer?
• How many of your customers do you instead will return?

Form an LLC in your state!

4. Write Your Operational Plan.

Next, you'll need to build your operational plan. This section describes the type of business you'll be running, and includes the steps involved in your operations. 

In it, you should list:

• The equipment and facilities needed
• Who will be involved in the business (employees, contractors)
• Financial requirements for each step
• Milestones & KPIs
• Location of your business
• Zoning & permits required for the business

What equipment, supplies, or permits are needed to run a computer repair business?

The following equipment, supplies, and permits may be needed to run a Computer Repair business:

• Computer tools and diagnostics software
• Computer parts (RAM, hard drives, etc.)
• Business license
• Business liability insurance
• A secure premise for storing customer data
• A professional office space or workshop
• An online presence (website, social media etc.)

5. Management & Organization of Your Computer Repair Business.

The second part of your computer repair business plan is to develop a management and organization section.

This section will cover all of the following:

• How many employees you need in order to run your computer repair business. This should include the roles they will play (for example, one person may be responsible for managing administrative duties while another might be in charge of customer service).
• The structure of your management team. The higher-ups like yourself should be able to delegate tasks through lower-level managers who are directly responsible for their given department (inventory and sales, etc.).
• How you’re going to make sure that everyone on board is doing their job well. You’ll want check-ins with employees regularly so they have time to ask questions or voice concerns if needed; this also gives you time to offer support where necessary while staying informed on how things are going within individual departments too!

6. Computer Repair Business Startup Expenses & Captial Needed.

This section should be broken down by month and year. If you are still in the planning stage of your business, it may be helpful to estimate how much money will be needed each month until you reach profitability.

Typically, expenses for your business can be broken into a few basic categories:

Startup Costs

Startup costs are typically the first expenses you will incur when beginning an enterprise. These include legal fees, accounting expenses, and other costs associated with getting your business off the ground. The amount of money needed to start a computer repair business varies based on many different variables, but below are a few different types of startup costs for a computer repair business.

Running & Operating Costs

Running costs refer to ongoing expenses related directly with operating your business over time like electricity bills or salaries paid out each month. These types of expenses will vary greatly depending on multiple variables such as location, team size, utility costs, etc.

Marketing & Sales Expenses

You should include any costs associated with marketing and sales, such as advertising and promotions, website design or maintenance. Also, consider any additional expenses that may be incurred if you decide to launch a new product or service line. For example, if your computer repair business has an existing website that needs an upgrade in order to sell more products or services, then this should be listed here.

7. Financial Plan & Projections

A financial plan is an important part of any business plan, as it outlines how the business will generate revenue and profit, and how it will use that profit to grow and sustain itself. To devise a financial plan for your computer repair business, you will need to consider a number of factors, including your start-up costs, operating costs, projected revenue, and expenses. 

Here are some steps you can follow to devise a financial plan for your computer repair business plan:

• Determine your start-up costs: This will include the cost of purchasing or leasing the space where you will operate your business, as well as the cost of buying or leasing any equipment or supplies that you need to start the business.
• Estimate your operating costs: Operating costs will include utilities, such as electricity, gas, and water, as well as labor costs for employees, if any, and the cost of purchasing any materials or supplies that you will need to run your business.
• Project your revenue: To project your revenue, you will need to consider the number of customers you expect to have and the average amount they will spend on each visit. You can use this information to estimate how much money you will make from selling your products or services.
• Estimate your expenses: In addition to your operating costs, you will need to consider other expenses, such as insurance, marketing, and maintenance. You will also need to set aside money for taxes and other fees.
• Create a budget: Once you have estimated your start-up costs, operating costs, revenue, and expenses, you can use this information to create a budget for your business. This will help you to see how much money you will need to start the business, and how much profit you can expect to make.
• Develop a plan for using your profit: Finally, you will need to decide how you will use your profit to grow and sustain your business. This might include investing in new equipment, expanding the business, or saving for a rainy day.

Frequently Asked Questions About Computer Repair Business Plans:

Why do you need a business plan for a computer repair business.

A business plan is important for any business as it provides a roadmap, sets out goals and objectives, outlines the financial sources and expenses, and ultimately helps an entrepreneur to decide whether to proceed with the venture or not. A computer repair business needs a business plan to assess feasibility and identify potential sources of income. It should also contain an industry analysis to determine current market trends and potential target customers, details of the products or services you offer, a marketing strategy, and a financial plan. All this information is necessary in order to secure financing or attract investors as well as to form a viable road map for launching the business.

Who should you ask for help with your computer repair business plan?

You should start by asking a business consultant or an accountant for help with your computer repair business plan. They can provide you with valuable feedback and advice on how to structure your plan, how to approach potential investors, and what type of information you should include in the document. Additionally, you may want to reach out to other business owners in the same field for help, as they may be able to provide insider tips on what works and what doesn't.

Can you write a computer repair business plan yourself?

Yes, you can write a computer repair business plan yourself. However, it is recommended that you seek help from an experienced business consultant or business plan expert. A professional can help ensure that you create a comprehensive and accurate plan that meets the needs of your business.

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Through meticulous research and firsthand experience, I uncover the essential steps, software, tools, and costs associated with launching and maintaining a successful business. By demystifying the complexities of entrepreneurship, I provide the guidance and support needed for others to embark on their journey with confidence.

From assessing market viability and formulating business plans to selecting the right technology and navigating the financial landscape, I am dedicated to helping fellow entrepreneurs overcome challenges and unlock their full potential. As a steadfast advocate for small business success, my mission is to pave the way for a new generation of innovative and driven entrepreneurs who are ready to make their mark on the world.

Computer Repair Business Plan Template [Updated 2024]

Computer Repair Business Plan Template

If you want to start a computer repair business or expand your current computer repair business, you need a business plan.

Fortunately, you’re in the right place. Our team has helped develop over 100,000 business plans over the past 20 years, including thousands of computer repair business plans.

The following computer repair business plan template and example gives you the key elements you must include in your plan. In our experience speaking with lenders and investors, the template is organized in the precise format they want.

You can download our business plan template (including a full, customizable financial model) to your computer here.  

Computer Repair Business Plan Example

I. executive summary, business overview.

[Company Name] is a local computer repair shop in [Location] that provides top-quality electronic and computer repair services to its customers. We repair and maintain a variety of electronics including computers, laptops, tablets, and smartphones. Some of the issues we work on include hardware issues, software problems, data recovery and backup, and computer upgrades. No matter what tech issues our customers are experiencing, we have the experienced professionals to repair and restore every computer to as good as new.

We offer a satisfaction guarantee on all of our work. We understand that our customers’ time is valuable, so we offer quick turnaround times on all of our repairs. With our quality work and commitment to excellence, we expect to become the #1 computer repair service in the region in the next five years.

Products Served

[Company Name] will provide the following computer repair services:

• Hardware repair and maintenance
• Software troubleshooting
• Data recovery
• Data backup
• Virus removal
• Software installation and upgrades
• Hardware upgrades
• Network setup and troubleshooting
• Custom computer builds

Customer Focus

[Company Name] will primarily serve residents within a 20-mile radius of our location. The demographics of these customers are as follows:

• 59,123 residents
• Average income of $70,000
• 35% married
• 54% in Mgt./Professional occupations
• 60% of residents are homeowners
• Median age: 35 years

Management Team

[Company Name] is founded and led by [Founder’s Name]. [Founder’s Name] has been in the tech industry for the past 20 years and has several years of experience working on and repairing electronics. He began his career as an in-house IT professional but has spent the past five years working for a competing computer repair business. As such, he has extensive knowledge and experience with all models of computers as well as other electronics. His experience and skills will be the company’s most valuable assets.

Success Factors

[Company Name] is uniquely qualified to succeed due to the following reasons:

• [Company Name] will fill a specific market niche in the growing community we are entering. In addition, we have surveyed the local population and received extremely positive feedback saying that they explicitly want to make use of our services when launched.
• Our location is in an affluent area where customers can afford high-end computers, laptops, and other electronics.
• The management team has a track record of success in the computer repair services business.
• The computer repair business has proven to be a successful business in the United States.

Financial Highlights

[Company Name] is seeking a total funding of $250,000 of debt capital to open its computer repair business. The capital will be used for funding capital expenditures and location build-out, salaries, marketing expenses, and working capital.

Specifically, these funds will be used as follows:

• Location design/build: $100,000
• Equipment and supplies: $50,000
• Working capital: $100,000 to pay for marketing, salaries, and lease costs until [Company Name] reaches break-even

Top line projections over the next five years are as follows:

II. Company Overview

You can download our Business Plan Template (including a full, customizable financial model) to your computer here.

Who is [Company Name]?

[Company Name] is a local computer repair shop in [Location] that provides top-quality electronic and computer repair and maintenance services to its customers. We repair and help maintain a variety of electronics including computers, laptops, tablets, and smartphones. Some of the issues we help with include hardware issues, software issues, data recovery and backup, and computer upgrades.

We offer a satisfaction guarantee on all of our work. We understand that our customers’ time is valuable, so we offer quick turnaround times on all of our repairs. We also offer a variety of payment options to make it easy for our customers to get the help they need.

With our quality work and commitment to excellence, we expect to become the #1 computer repair service in the region in the next five years. We are confident that we can provide our customers with the best possible service and that we can help them keep their electronics running smoothly.

[Company Name]’s History

[Founder’s Name] has spent the past year researching what it takes to establish a computer repair business. He has analyzed the costs, market, demographics, and local competition. [Founder’s Name] has compiled enough information to develop his business plan in order to approach investors.

After completing his research, [Founder’s Name] incorporated [Company Name] on [Date of Incorporation] as an S-corporation. The business is currently being run out of [Founder’s Name]’s home, but once the lease on [Company Name]’s office location is finalized, all operations will be run from there.

Since incorporation, the company has achieved the following milestones:

• Found a business location
• Developed the company’s name, logo, and website located at [website]
• Determined equipment and fixture requirements
• Began recruiting key employees

[Company Name]’s Products/Services

[Company Name] will provide customers with a comprehensive list of computer and electronic repair services. These can include, but are not limited to, hardware repairs, software troubleshooting, data recovery and backup, virus removal, and computer upgrades. We offer a satisfaction guarantee, quick turnaround times, and payment plans for expensive repairs.

III. Industry Analysis

The Computer Repair industry has experienced steady growth over the past five years. The number of computers and electronics sold has increased along with the average time that people use their devices. With increased usage comes increased wear and tear on these devices, which increases the demand for professional repair services.

Additionally, per capita disposable income levels grew during much of the period, enabling more consumers to purchase high-end electronics and enlist in professionals to help keep them in good repair.

Over the next five years, the industry is anticipated to continue to grow. The positive factors affecting this growth are the rise in per capita income, decreasing tech prices, low unemployment, and the increasing necessity for technology in daily life. Together, these factors ensure that computers, electronics, and their repair services are more affordable for the average consumer.

IV. Customer Analysis

Demographic profile of target market.

[Company Name] will serve the residents of [Location] and the immediately surrounding areas in a 20-mile radius.

The area we serve is populated mostly by middle and upper-class residents who can either afford high-end technology or work in management and tech professions. This means they have both the need for computer repair services and the means to pay for it.

Customer Segmentation

[Company Name] will primarily target the following three customer segments:

• Local computer owners : This segment comprises computer owners who use technology often and will need frequent repair, maintenance, and upgrade services.
• Residents 55 and older : Older individuals are more likely to struggle with electronics and computer problems. They typically need assistance from professionals than younger generations.
• Small businesses : Since the [Company Name] is located near some small business establishments, the company will target them to offer maintenance services on their office electronics.

V. Competitive Analysis

Direct & indirect competitors.

The following establishments operate within a 10-mile radius of [Company Name], thus providing either direct or indirect competition:

Jeff’s PC Repair Established in 2007, Jeff’s PC Repair is a family-run computer repair shop specializing in PCs and Android products. The shop is fully equipped with the latest modern equipment and technologies to ensure every item brought into the store is repaired to new condition. Today, the business employs more than 65 people and operates service centers throughout the entire state.

Services offered by Jeff’s PC Repair include:

• Software installation and configuration
• Virus removal and protection
• Networking and security
• Technical support

[Location] Tech Repair Established in 2013, [Location] Tech Repair is a local repair shop that provides computer repairs, maintenance, upgrades, and data recovery services. They specialize in repairing Apple products, but can also upgrade and repair PCs, Android devices, and other electronics not made by Apple. While [Location] Tech Repair is a popular establishment, we expect it will be only a minor competitor since the company focuses primarily on repairing Apple products.

Computer Works Computer Works is a computer service, repair, and customization shop founded in 2021 by Dave Foster, a lifelong computer and technology enthusiast. The company has three locations in the area, each offering the following services:

• Computer repair and maintenance

Computer Works is committed to providing high-quality, affordable computer services to its customers. The company’s technicians are experienced and knowledgeable, and they are always up-to-date on the latest technologies. Computer Works also offers a variety of warranties and guarantees on its services, so customers can be confident that they are getting the best possible value for their money. Computer Works has been a popular establishment since its founding. We expect Computer Works to be our toughest competitor.

Competitive Advantage

[Company Name] enjoys several advantages over its competitors. These advantages include:

• Client-Oriented Service : [Company Name] will commit itself to superior customer service with each interaction and repair.
• Management : [Founder’s Name] has been extremely successful working in the computer repair business and will be able to use his previous experience to provide the best customer service experience. His unique qualifications assure the quality of service that we provide our customers.
• Relationships : Having lived in the community for 20 years, [Founder’s Name] knows many of the local leaders, newspapers, and other influences. Furthermore, he will be able to draw from his existing personal and professional relationships to develop an initial client base.

VI. Marketing Plan

The [company name] brand.

The [Company Name] brand will focus on the company’s unique value proposition:

• Convenient location
• Client-focused computer repair services that treat each client individually and get the job done right the first time
• Service built on long-term relationships
• Comfortable, customer-focused environment

Promotions Strategy

[Company Name] expects its target market to be individuals working and/or living within a 20-mile radius of its location. [Company Name] promotions strategy to reach these individuals includes:

Local Publications [Company Name] will announce its opening several weeks in advance through publicity pieces in multiple local newspapers and publications. Regular advertisements will run to maintain exposure to relevant markets. Community newspapers and similar channels will be a major promotion effort.

Billboard [Company Name] will have a billboard in an area of town at a busy intersection where thousands of cars and pedestrians pass daily. The billboard will provide information about our services, location, and contact information.

Direct Mail [Company Name] will blanket neighborhoods surrounding its locations with direct mail pieces. These pieces will provide general information on [Company Name], offer discounts and/or provide other promotions for people to avail of our services.

Referrals [Company Name] understands that the best promotion comes from satisfied customers. The company will encourage its customers to refer other individuals by providing discounts on future services for every new client produced. This strategy will increase in effectiveness over time.

Website/SEO [Company Name] will invest in developing a professional website that displays all of the services offered by the company. It will also invest in SEO so that the company’s website will appear at the top of search engine results.

Social Media [Company Name] will create the company’s social media accounts and invest in ads on all social media platforms. It will use targeted marketing to appeal to the target demographic.

Pricing Strategy

[Company Name]’s pricing will be estimated on a project basis. The pricing will be determined by the services needed, the extent of the damages, the tools and equipment needed, and the amount of labor required to finish the job. Pricing will be moderate and less expensive than our competitors, but more expensive than lower-quality computer repair businesses.

VII. Operations Plan

Functional roles.

[Company Name] will need to fulfill the following functional roles to execute its business plan and ensure the company’s success:

Service Functions

• Customer service
• Repair computers and electronics
• Provide upgrades and software updates
• Provide consultations and advice

Administrative Functions

• Social media management
• Website management
• Bookkeeping
• Hiring and training staff
• Maintenance functions
• Other general administrative functions

VIII. Management Team

Management team members.

Though he has never run his own business, [Founder’s Name] has worked in the industry long enough to gain an in-depth knowledge of the operations (e.g., running day-to-day operations) and the business (e.g., staffing, marketing, etc.) sides of the industry.

Hiring Plan

[Founder’s Name] will serve as the Owner and Manager of [Company Name]. To launch, he needs to hire the following personnel:

• Computer Repair Technicians (3 to start)
• Administrative Assistant (1 to start)

IX. Financial Plan

Revenue and cost drivers.

[Company Name]’s revenues will come primarily from charging fees for our computer repair and maintenance services.

The major costs of [Company Name] include the lease, equipment maintenance costs, labor expenses, and marketing expenses.

Capital Requirements and Use of Funds

  5 Year Annual Income Statement

Comments are closed.

My Business Thoughts

How to start computer repair business.

In today’s technology-driven world, the demand for computer repair services continues to grow. If you have a passion for technology and problem-solving, starting a computer repair business can be a rewarding and profitable venture, even with no initial investment. In this blog, we’ll walk you through how to start a computer repair business with no money and set yourself up for success in this competitive industry.

Develop Your Skills:

Before diving into the business, it’s crucial to have a solid foundation of computer repair skills. Invest time in acquiring technical knowledge, such as hardware and software troubleshooting, operating systems, networking, and data recovery. Consider attending courses, obtaining certifications, or gaining experience through internships or part-time jobs to build a robust computer tech business.

Conduct Market Research:

To understand the local demand and competition, conduct thorough market research. Identify your target market, assess their needs, and analyze competitors’ offerings and pricing. This information will help you develop a unique selling proposition and pricing strategy, whether you’re focusing on small business computer repair, commercial computer repair, personal computer repair business, or home computer repair business.

Create a Business Plan:

A well-structured computer repair business plan is essential for organizing your ideas, identifying goals, and securing financing if needed. Include an executive summary, market analysis, service offerings, marketing strategies, operating procedures, financial projections, and a contingency plan. This plan will serve as a roadmap for your business’s future.

Set Up Your Business:

Register your computer repair business with the appropriate authorities. Choose a legal business structure, such as a sole proprietorship, partnership, or LLC, and obtain any necessary business licenses or permits. Set up a dedicated workspace, ensuring it is well-equipped with the necessary tools and equipment. Don’t forget to secure general liability insurance, professional liability insurance, and commercial property insurance to protect your business.

Define Services and Pricing:

Determine the range of services you will offer, such as hardware repairs, software installations, virus removal, data recovery, or network setups. Consider offering on-site repairs or remote support, depending on customer preferences. Establish competitive pricing that covers your costs while remaining attractive to your target market. Incorporating component-level repairs can set your repair shop apart from competitors.

Develop a Marketing Strategy:

Create a strong online presence through a professional website, active social media accounts, and search engine optimization (SEO) techniques. Utilize local advertising methods, such as distributing flyers, placing ads in community publications, and networking with local businesses and individuals. Consider offering discounts or referral incentives to attract new customers.

Provide Exceptional Customer Service:

Customer satisfaction is key to your success. Focus on delivering prompt, reliable, and friendly service. Communicate clearly with your customers, explaining the repair process and providing transparent pricing. Maintain a strong reputation through positive online reviews and referrals. Ensuring you have comprehensive business insurance can also build trust with your clients.

Build Relationships and Partnerships:

Network with other businesses, such as computer retailers or IT companies, to establish partnerships. Collaborating with them can provide a mutually beneficial relationship, with referrals and access to a wider customer base. Attend industry events and join professional organizations to stay updated on the latest trends and build connections.

Expand Your Skillset and Stay Updated:

The technology landscape is ever-changing, so it’s important to continuously expand your skillset and stay up to date with industry advancements. Attend workshops, seminars, and webinars, and consider pursuing additional certifications in emerging technologies to offer a broader range of services and enhance your computer tech business.

Conclusion:

Starting a computer repair business requires technical expertise, a comprehensive business plan, and effective marketing strategies. By focusing on providing high-quality services, exceptional customer service, and continuously updating your skills, you can build a successful and reputable computer repair business. With dedication and perseverance, you can meet the growing demand for computer repair services and establish your presence in the market, ensuring you’re well-protected with business insurance.

Check our personal improvement category  here and service category here .

What to do with your extra income, check  whyinvest.info .

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Today’s world is heavily reliant on technology, so computer repair services are in high demand. The rise of remote work and learning has resulted in an increase in the demand for computer repair and maintenance services. Starting a home-based computer repair business has many advantages, including low overhead costs, flexibility, and the ability to work from the comfort of your own home.

This comprehensive guide will walk you through the essential steps required to launch a successful home-based computer repair business, including market research, legal and financial considerations, business setup, services offered, marketing and advertising, operations and customer service, and business growth.

Quick Overview

Table of Contents

Step 1: Market Overview of Computer Repair Business

The computer repair market in the United States is a highly competitive and ever-changing industry. In 2023, the Electronic & Computer Repair Services industry will be worth $18.8 billion in revenue. The increasing demand for computer repair services as a result of the widespread use of technology in homes, businesses, and educational institutions is driving this growth.

The computer repair market in the United States is divided into two major segments: consumer and commercial. Individual customers require computer repair services for their personal devices in the consumer segment, while businesses and organizations require computer repair services for their IT infrastructure in the commercial segment.

Due to the COVID-19 pandemic, there has been a shift toward remote computer repair services in recent years, making it more convenient for customers to have their devices serviced without leaving their homes. As remote work and learning become more common after the pandemic, this trend is expected to continue.

The computer repair market in the United States is highly fragmented, with numerous small and medium-sized businesses operating throughout the country. However, there are larger companies with a strong market presence, such as Geek Squad, uBreakiFix, and CPR Cell Phone Repair.

To be successful in the computer repair market in the United States, you must conduct extensive market research, identify your target audience, and differentiate your services from competitors. In this competitive market, providing high-quality, efficient, and cost-effective services, as well as excellent customer service, can help your home-based computer repair business thrive.

Step 2: Create a business plan

A business plan is a must-have tool for any entrepreneur launching a new venture, including a home-based computer repair business. A business plan serves as a road map for the company, identifying potential risks and opportunities while also assisting in the acquisition of funding for future growth.

Startup Stunners has been providing high-quality business plan writing services for years, and we’re ready to assist you in developing a comprehensive, effective plan that will propel your company forward. Our team of experts is committed to assisting you in achieving your business objectives and obtaining funding from banks, grants, or other sources. We’re here to help you succeed whether you’re a beginner, entrepreneur, or small business owner. Don’t put it off any longer; visit startupstunners.com/contact-us/ today and let us lead you to success!

Step 3: Service Offerings

It is critical to identify the services that you will provide when starting a home-based computer repair business. Here are some common services you might consider providing:

1. Hardware repair and replacement: It includes the repair or replacement of hardware components such as hard drives, RAM, motherboards, and power supplies.

2. Installation and upgrades of software: This includes the installation of operating systems, antivirus software, and other software applications.

3. Virus and malware removal: This includes scanning infected computers and removing viruses and malware.

4. Data recovery and backup: This includes recovering data from damaged or corrupted hard drives as well as implementing backup solutions to avoid data loss.

5. Network and Wi-Fi configuration: This includes configuring and troubleshooting networks, routers, and Wi-Fi connections.

Consider the complexity of the repair, the time required to complete the service, and the cost of replacement parts when pricing your services.

Calculating the right pricing strategy is crucial for the success of any business. It directly affects your revenue streams and profitability. To help you with this important aspect, we have developed a convenient tool on our website. Our pricing calculator allows you to determine the optimal price for your services based on a markup basis. Access our  pricing calculator tool  to simplify the process and ensure you are setting competitive and profitable prices for your business

Step 4: Investment Required for Computer Repair Business

Startup costs:.

Startup costs refer to the initial expenses you’ll need to cover when launching your home-based computer repair business. Consider the following average beginning costs:

• Equipment & Tools: Purchase of a computer toolkit, diagnostic software, replacement hardware components, and office equipment such as a phone, printer, scanner, and fax machine. The cost is estimated to be between $500 and $1,000.
• Registration and Licensing of Businesses: You may need to register your business and secure the relevant permissions and licenses, which may cost payments. Consult your local government to find out what the fees are in your area. Cost estimate: Varies.
• Website Development: To exhibit your services and attract customers, you may need to hire a web developer or purchase website development tools. The cost is estimated to be between $500 and $1,500.
• Marketing and Advertising: Setting aside funds for marketing activities such as online advertising, social media promotion, and business cards might help your company get traction. The cost is estimated to be between $200 and $500.
• Insurance: Obtaining necessary insurance coverage, such as general liability insurance, professional liability insurance, and home-based business insurance, protects your company from potential hazards. The annual cost is estimated to be between $500 and $1,000.

Recurring Costs:

These are the continuing expenses you’ll need to keep your home-based computer repair business running. Consider the following regular costs:

• Tool and software upkeep: You may need to restock your computer toolbox, update diagnostic software, and buy new hardware components over time. Annual cost is estimated to be between $100 and $200.
• Marketing and promotion: Constantly promoting your services via online advertising, social media management, and occasional print items may necessitate continual expense. Monthly cost is estimated to be between $100 and $300.
• Insurance costs: To keep your firm covered, you’ll need to pay annual insurance costs. The cost varies according to the coverage and insurance company. The annual cost is estimated to be between $500 and $1,000.
• Software Licenses: If you use specialized software applications for computer repair, you may need to renew or upgrade licenses on a regular basis. Annual cost is estimated to be between $100 and $300.
• Miscellaneous Expenses: Included in this category are general office supplies, utilities, internet service fees, and any other day-to-day operational expenditures. Monthly cost is estimated to be between $100 and $200.

Step 5: Establishing Your Home-Based Computer Repair Business

Setting up a dedicated home workspace is essential for running a successful home-based computer repair business. Here are some important factors to consider when designing your workspace:

1. Location : Select a quiet, private, and distraction-free area of your home. Place your workspace away from high-traffic areas of your home, such as the living room or kitchen.

2. Equipment: Make sure you have all of the necessary computer repair equipment and tools, such as a computer toolkit, software, and hardware components. You may also require a steady internet connection, a phone, and a printer.

3. Storage: Invest in storage solutions that will assist you in remaining organized and keeping your workspace clutter-free. To store your tools and equipment, consider using shelves, cabinets, and storage bins.

4. Comfort: To avoid physical strain and injury, your workspace should be comfortable and ergonomic. Purchase a comfortable chair and a desk that can be adjusted to your height.

5. Branding: Develop a branding strategy that reflects your company and its target market. To promote your services, you will need to create a logo, business cards, and a website.

6. Legal requirements: Make sure your workspace abides by local zoning laws, building codes, and health and safety regulations.

Step 6: Tools and equipment

Investing in the necessary equipment and tools is a critical step in launching a home-based computer repair business. Here are a few things you might need:

1. Computer toolkit: A computer toolkit contains various tools necessary for computer repair and maintenance, such as screwdrivers, pliers, wire cutters, and anti-static wrist straps.

2. Diagnostic software: This software is used to diagnose and repair computer problems. It can assist you in troubleshooting software, hardware, and network problems.

3. Hardware components: Replacement hardware components such as hard drives, RAM, motherboards, power supplies, and cooling fans may be required.

4. Software: Purchase software components, such as operating systems, anti-virus software, and other software applications.

5. Internet connection: In order to download software, conduct online research, and communicate with clients, you will need a reliable internet connection.

6. Office equipment: To manage your business operations, you may need to purchase office equipment such as a phone, printer, scanner, and fax machine.

Step 7: Establishing a company website and social media profiles

It is a critical step in launching a home-based computer repair business. Here are some pointers for developing an effective online presence for your company:

1. Website: Create a professional-looking website that provides information about your company and services. Your website should include a homepage, services page, about us page, contact us page, and a blog where you can share computer repair and maintenance tips and advice.

2. Social Media Profile: Create profiles on popular social media platforms such as Facebook, Twitter, and LinkedIn. Share company updates, offer helpful tips and advice, and interact with potential customers on social media.

3. Optimization: Use relevant keywords, meta tags, and descriptions to optimize your website and social media profiles for search engines. This will improve the ranking of your website and social media profiles in search engine results and drive more traffic to your business.

4. Customers’ Reviews: Encourage your customers to leave online reviews of your company on sites such as Google My Business, Yelp, and Facebook. Positive reviews can help your company gain trust and credibility, as well as attract new customers.

5. Paid Traffic: To drive traffic to your website and social media profiles, consider running online advertising campaigns on platforms such as Google Ads or Facebook Ads.

Step 8: Legal Considerations

When starting a home-based computer repair business, legal and financial considerations are critical. Here are some key points to consider:

1. Registering your home-based business: Registering your business is a required step in establishing your home-based computer repair business. It is possible that you will need to register with your state government or obtain a business license. Consult your local government to learn about the registration requirements in your area.

2. Obtaining required permits and licenses: Depending on where you live, you may be required to obtain permits or licenses to operate your home-based computer repair business. To operate a business from your home, some states require a home occupation permit or zoning permit. If you intend to sell or service specific products, such as software or hardware, you may also need to obtain additional licenses. Consult your local government to learn about the permit and license requirements in your area.

3. Understanding home-based business tax requirements: Running a home-based business has tax implications. You may be required to pay self-employment taxes, as well as state and federal taxes. You must also keep detailed records of your income and expenses. Consider hiring an accountant or tax professional to assist you with your home-based computer repair business’s tax requirements.

Learn more about licensing requirements in your state by visiting  SBA’s reference to state licenses and permits .

Step 9: Obtaining Insurance

It is critical to have adequate insurance coverage when starting a home-based computer repair business. Here are some examples of insurance coverage that you might need:

1. General Liability Protection: This insurance covers claims for property damage and bodily injury caused by your company’s operations. It is recommended for all businesses, including those run from home.

2. Professional Liability Insurance: This type of insurance protects you against claims of negligence, errors, or omissions in the performance of your professional services. It is suggested for companies that offer technical or professional services, such as computer repair.

3. Home-Based Business Insurance: This type of insurance provides additional coverage for your home-based business equipment and inventory. It also covers other business-related expenses like downtime and liability claims.

4. Workers’ Compensation Insurance: If you intend to hire workers, you may be required to carry workers’ compensation insurance to cover medical expenses and lost wages for employees injured on the job.

Step 10: Marketing and Promotion

When starting a home-based computer repair business, you must develop a marketing strategy to promote your services and attract potential customers. Here are some steps to creating a marketing plan:

1. Establish your target market: Determine the types of customers you want to reach, such as small businesses, individuals, or specific industries.

2. Investigate your competitors: Investigate the other computer repair shops in your area and determine what sets yours apart.

3. Identify your unique selling point (USP): Define your USP, which is the distinct advantage that your services provide to clients.

4. Determine marketing channels: Determine which marketing channels, such as online advertising, social media, email marketing, and local business directories, are most effective for home-based businesses.

5. Develop marketing campaigns: Create advertising campaigns that highlight your unique selling point and target your ideal customers via the marketing channels you’ve identified.

6. Network and build relationships: To network and build relationships with potential clients in your community, attend local business events and join local business associations.

For those with the necessary skills and knowledge, starting a home-based computer repair business can be a lucrative opportunity. You can set yourself up for success by following the steps outlined in this guide, which include registering your business, creating a dedicated workspace, purchasing necessary equipment and tools, and marketing your services.

Remember to think about legal and financial aspects as well, such as obtaining necessary permits and licenses, developing a business plan and financial projections, and securing funding for your company. Additionally, it is critical to provide excellent customer service, manage customer relationships, and plan for long-term growth.

Starting a home-based computer repair business, like any other, requires hard work, dedication, and a commitment to providing quality services to your customers. You can build a successful and profitable computer repair business by following the tips and strategies outlined in this guide.

Frequently Asked Questions

Do i need a license to start a home-based computer repair business.

License and permit requirements vary by state and locality, so check with your local government offices to find out what is required in your area. Some states may require a business license, whereas others may require specific certifications or permits for specific services.

What kind of equipment do I need to start a home-based computer repair business?

The equipment you will require will be determined by the services you intend to provide. A computer, diagnostic tools, repair software, and various hardware components such as screws, cables, and adapters are typically required.

How do I price my computer repair services?

Pricing will vary depending on the services you provide and the local market. When determining your prices, it is critical to research what other computer repair businesses in your area are charging and to consider your own costs and profit margin.

How do I market my home-based computer repair business?

There are numerous ways to market your business, including developing a website, establishing a social media presence, networking with local businesses, and providing promotional offers to new customers. It is critical to identify the marketing channels that are most effective for your company and target your ideal customers.

Can I offer remote computer repair services from my home-based business?

Yes, remote computer repair services can be an asset to your company. To provide this service, you may need to invest in remote access software and have a reliable internet connection.

How do I handle customer complaints and issues?

It is critical to have a clear procedure in place for dealing with customer complaints and issues. Offering refunds or free repairs, communicating clearly with the customer, and working to resolve the issue in a timely and professional manner are all examples of this. Providing excellent customer service can aid in the prevention of many problems.

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How To Start a Computer Repair Business in England

By Jake Rickman

Updated on 8 September 2022 Reading time: 5 minutes

This article meets our strict editorial principles. Our lawyers, experienced writers and legally trained editorial team put every effort into ensuring the information published on our website is accurate. We encourage you to seek independent legal advice. Learn more .

• 1. Create a Business Plan 

2. Pay Close Attention to Your Financial Plan

• 3. Choose a Business Structure 

4. Consider Insurance

5. be aware of your tax liability, key takeaways, frequently asked questions.

If you are interested in starting a computer repair business, you must be aware of certain commercial and legal issues. You may consider this if you have a knack for fixing computers or wish to add a revenue stream to supplement your full-time job. In any event, starting a new business can initially seem like a daunting task. However, there are a few key areas you should first consider before starting a business. This article will explain these legal and commercial issues you might want to consider before starting a successful computer repair business. 

1. Create a Business Plan 

Almost every business will benefit from a well-considered business plan. At its most basic, a business plan forecasts the critical strategic and financial challenges in the short, medium, and long term. 

When you are in the early stages of building your computer repair business, you will need to consider:

• who are your target market i.e. whether they are personal or commercial clients; 
• what services will you offer;
• whether you will hire employees ;
• how you will market your services; and
• what premises you intend to operate your business out of.

A financial plan forms part of your business plan. This portion summarises critical financial metrics, including:

• upfront expenses;
• fixed and variable costs; 
• cash generation; and 
• financing plans. 

Importantly, you should consider how you intend to fund the initial stages of your business: will you pay for the upfront costs with your savings? Or will you seek a loan from a bank or investments from friends and family?

You should give due consideration to your projected startup costs. This is because your ability to pay off your initial costs will determine whether your business is successful in the short term. 

For a computer repair business, some upfront expenses particular to the industry include:

• repair tools and workplace expenses; 
• computers, monitors, and hardware drivers; and
• an inventory of repair parts such as CPUs, fans, batteries, hard drives, and memory sticks.

You should also consider hiring a solicitor to draft your commercial contracts. After all, computer repairs involve a high risk that your customers’ data may be lost or corrupted. 

3. Choose a Business Structure 

A business structure refers to the legal framework your business will operate under. The four most common business structures for all small businesses in England are:

• sole-traders;
• unincorporated partnerships;
• limited companies; and
• limited liability partnerships (LLPs). 

As a business founder, you should familiarise yourself with the implications of trading through an unincorporated business structure (like a sole trader or partnership ) instead of an incorporated one (like a limited liability company). 

The main benefit of an incorporated company is that you tend to benefit from the legal principle of limited liability, which means that your business’ assets and liabilities are separate from yours. However, the downside to trading through incorporated structures is that they require more administration and management. If this distinction is not clear, consider the following example. 

Say a client has a legal claim against you for £15,000. However, you operate an incorporated limited liability company valued only at £10,000. Consequently, your customer can only recover a portion of their claim from your business’ assets. On the other hand, if you are not incorporated and do not benefit from limited liability, your customer can come after your personal assets, such as your house and car, to satisfy the claim.

There is not always a legal requirement to obtain insurance, but all businesses should consider obtaining insurance. From a commercial perspective, you may find that other businesses may not do business with your business if you do not have insurance. 

A comprehensive policy for a successful computer repair business will likely include:

• public liability coverage;
• products liability coverage; and
• financial loss.

Your business’ tax liability depends on the business structure you trade through and your income and expenses. Therefore, you should consult an accountant or tax professional to ensure you comply with your obligations and maximise any credits and tax benefit your computer repair business may be eligible for. 

As with any new business, you should have a well-considered business plan in place. You should pay special attention to the financial portion of your plan. Furthermore, you should consider what business structure suits your business, as well as what insurance policy will effectively cover your business. If you need help with your start-up business, our experienced startup lawyers can assist as part of our LegalVision membership. You will have unlimited access to lawyers to answer your questions and draft and review your documents for a low monthly fee. So call us today on 0808 196 8584 or visit our membership page .

The most likely risks you face as a computer repair business owner is damaging your customers’ equipment and causing them financial loss.

By incorporating your business, you can mitigate risks associated with operating a computer repair business owner. This way, you can benefit from limited liability.

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