sample resume for automobile service advisor

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Automotive Service Advisor Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the automotive service advisor job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

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• Under the direction of Management, assist in various aspects of customer care, work order and register assistance, and facility maintenance
• Work with the management team to react to customer service issues, customer complaints, and/or business opportunities
• Under the direction of management, executes promotions, sales tactics, spiffs and sales incentives
• Provide accurate estimates for all the services or repairs recommended
• Meet or exceed sales quotas set by management
• Establish/determine customers method of payment
• Provide estimates for labor and parts
• Personally turn over to the service manager or other designated management representative, customers with complaints that cannot be satisfied at the ASM level
• Properly, thoroughly and legibly write repair orders for the categories of work designated by management
• Perform other specific administrative functions as directed by service management
• Remain continuously posted on the shops workload to determine the kind of work the shop can quickly accommodate
• Report any situation or condition to management that jeopardizes the safety, welfare or integrity of the dealership, its employees or customers
• Monitor all special order parts and make sure all boards are up to date
• Check all warranty follow up and make sure all team log books are up to date
• Managing your own work in process and providing excellent customer service
• Providing a complete and accurate written cost estimate for labor and parts
• Test driving the vehicle with the customer
• Implementing and maintaining a service marketing program
• Managing telephone inquiries regarding appointments
• Contacting customer regarding any changes in the estimate or promised time
• Responding to all open repair orders
• Basic MS Office knowledge; computer software, internet proficiency, and general mathematic skills
• Extensive product knowledge or the ability to obtain product knowledge
• Ability to problem solve and pay strong attention to detail
• Ability to maintain proper dress code and professional appearance in accordance with dealership policies
• Knowledge of basic car functions, characteristics, and operations in order to answer customer questions
• Strong verbal communication skills
• Ability to add, subtract, multiply , and divide in all units of measure
• Excellent customer service and negotiation skills
• Excellent verbal and written communication skills
• Ability to compute rate, ratio, and percent, and to read and interpret bar graphs

8 Automotive Service Advisor resume templates

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• Inspecting vehicles and recommending additional services needed
• Consulting with customer on applicable service specials and additional options

Automotive Service Advisor Resume Examples & Samples

• Applicants must have 3-5 years of experience

Supervisory Automotive Service Advisor Resume Examples & Samples

• Assigns work orders based on knowledge of specialty skills possessed by each technician, and assigns work orders accordingly to promote the highest level of shop productivity
• Researches and makes recommendation for application of new products, equipment and services as applicable to automotive repair and parts service
• Maintains appointment schedules and ensures availability at the time of scheduled repair work
• Prepares customer work order estimates and repair orders, and lists vehicle repairs, systems diagnostics and symptoms on electronic repair orders and issues parts as applicable
• Responds to customers inquiries and assists them in a prompt and friendly manner
• Obtains customer written authorization to commence repairs prior to ordering parts
• Responsible for logging parts and labor, preparing invoices and collecting payment from customer for merchandise and/or services obtained
• Maintains electronic files and logs of inventory, materials, etc
• Sells automotive parts, labor and accessories, and identifies source for purchasing special order parts
• Directs the orderly flow of vehicles and equipment in and out of the Automotive Service Center
• May drive customer vehicles to ascertain proper repair and to determine effective repairs
• Supervises shop nonexempt sales personnel
• Ensures the automotive service shop complies with policies and procedures as prescribed by respective Navy Base Commander and Navy Exchange directive, including environmental policy and procedures
• Recognizes issues affecting policy and/or procedure, and develops solutions subject to further discussion and approval by management
• May supervise the automotive shop in the absence of the Automotive Service Center Manager
• May provide administrative supervision (leave approval, work scheduling, etc.) over skilled trades (CT) associates assigned to the Automotive Service Center
• May open or close the Automotive Service Center for daily business operations
• Works under the supervision of the Automotive Service Center Manager, who establishes priorities and scope of assignments
• Review of work is minimal and generally only in terms of overall effectiveness and achievement of objectives
• Incumbent carries out assignments independently, relying heavily on his/her own experience
• Incumbent is recognized as a subject matter expert in the assigned area of responsibility
• Incumbent exercises tact, good manners and courtesy while serving and assisting customers
• 1 year responsible experience in retail sales or automotive retail sales that demonstrated the ability to perform satisfactorily in the position to be filled
• 1 year of experience that provided a background in automotive customer service, automotive parts and repair and the ability to supervise automotive service operations

Experienced Automotive Service Advisor Resume Examples & Samples

• Setting, confirming and preparing for appointments to expedite the customer’s service experience
• Strong desire to provide an exceptional customer experience
• Ability to thrive in a fast-paced environment with demonstrated communication and interpersonal skills

Automotive Service Advisor Rivertown Toyota Resume Examples & Samples

• Follow-up with customers on the status of their vehicle
• Gaining superior product knowledge to effectively help customers with service maintenance requirements and warranty information
• Valid in-state driver’s license and must maintain an acceptable, safe driving record
• Handle minor customer complaints and/or misunderstandings with courtesy, tact and in a manner that does not further aggravate problems
• Answer incoming telephone calls promptly, courteously and make every effort to satisfy the caller’s inquiry
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail and gets proper authorization before any additional repairs are performed
• Present a service menu of recommended maintenance services to every service customer
• Make a genuine effort to sell the maintenance services due on every service customer vehicle according to the services to Road to a Sale
• Give every customer an accurate estimate at the same time the repair order is initially written
• Meet or exceed sales objectives set by management
• Document flat rate time or other required timekeeping according to the service department and/or manufacturers procedures
• Maintain a record of special order parts status
• Provide additional vehicle problem/complaint information to the technical staff as needed
• Confirm service appointments by telephone the day before the customer is scheduled to arrive
• Contact service customers when their vehicles work is finished
• Be knowledgeable of products and services
• Promptly meet and greet service customers in a friendly and courteous manner
• Listen to customer’s reasons for bringing in their vehicle to the service department
• Offer logical diagnostic services or repairs to satisfy customers concerns
• Sell the proper repairs and/or services responsible to customers perceived needs
• Obtain accurate parts and labor prices for all customer pay and internal operations using the appropriate parts price sources and labor pricing guide
• Obtain properly documented telephone approval for all add-on sales when customers are not at the dealership
• Separate and distribute repair order copies according to department policy
• Maintain a service scheduling form (route sheet) on a thorough, accurate and continuous basis
• Properly document repair order changes
• Carefully inspect every finished repair order for proper completion, pricing, accuracy and legibility
• Maintain a record of carryover vehicles
• Maintain communication with the technical staff regarding job status changes
• Inform the sales manager of potential new vehicle sales customers
• Must be able to write clear and precise repair instructions
• Obtain customers signature on PO
• Continuous communication on jobs throughout the day
• Coordinate with manufacturer and/or extended warranty companies for approval in advance of repairs
• Test drive vehicles when necessary
• Be customer oriented
• Able to work in a fast paced environment
• Experienced customer service professionals interested in working in a dealership environment
• A MINIMUM of 3 years experience as a Service Advisor
• Prior experience working with ADP systems in an automotive environment is required
• Prior experience as an automotive technician a plus
• Toyota Experience a plus!!
• First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations
• Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering
• Valid Driver's License
• Under the direction of the Store Manager of Service, assists in various aspects of customer care, work order and register assistance, facility maintenance, and merchandising activities, including tire related stocking. Ensure that service equipment is in proper working order and housekeeping standards are followed according to SSC direction and instruction
• Assist in monitoring the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Help with the day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs through associate observations
• Effectively communicates with all store associates, management, and customers
• Ability to exercise judgement and to work independently
• Strong cash handling skills, including the use of POS systems
• Demonstrated consistency, accuracy and follow-through
• Frequent standing and walking for long periods of time
• Climb up and down ladders to retrieve and stock merchandise
• Communicate effectively in person, by telephone, or by using telecommunications equipment
• Visually verifies information, often in small print
• Days, Nights, Weekends, Holidays
• Perform inventory controls and keep quality standards high for audits
• 1 year experience in logistics, warehousing or similar
• Hazmat and/or Forklift certification preferred
• Acts as first point of contact for Ride Share customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and services that allow the customer's car to run at peak efficiency; adheres to our Customer Care Process standards to meet customer expectations
• Conduct and participate in thorough visual inspection process and accurately complete the appropriate Vehicle Inspection Form
• Responsible for the organization and productivity of the service business through work order and register transactions, including ensuring that customers receive thorough Ride Share vehicle inspections, and service and replacement part knowledge
• Partner with Management to produce a safe and healthy work environment that complies with all local, state, and federal laws, as well as with company policies and procedures
• Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions, and the ability to apply mathematical formulas to calculate commissions and discounts
• Must be able to work full-time (Days, Nights, Weekends, Holidays)

World Class Automotive Service Advisor Resume Examples & Samples

• Meet and greet service customers promptly in a professional and courteous manner
• Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs
• Provide leadership to your team
• Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers
• Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines
• Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up
• Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer
• Meet requirements of the state and federal law for automobile repair and consumer protection
• MINIMUM 5 YEARSexperience in a Dealership or Luxury Sales/Service Industry is required
• Leadership goals

Bilingual Automotive Service Advisor Resume Examples & Samples

• Answer incoming calls on the department’s 800 repair line
• Build and maintain professional working relationships with customers, vendors and sales groups
• Contact customers and sales groups to advise on maintenance issues via phone and e-mail
• Oversee service and repairs on enrolled vehicles
• Negotiate parts and labor pricing with repair facilities
• Recommend and authorize maintenance services to repair facilities and drivers
• Review service and repair requests to ensure proper application
• Issue purchase orders to repair facilities
• Process repair invoices for payment
• Communicate billing procedures and requirements to repair facilities
• Provide bi-lingual technical support to customers and sales team for all types of maintenance and repair
• Must be fluent in both written and spoken English and French
• Must be authorized to work in Canada and not require sponsorship by our company for this position now or in the future
• Minimum Class A Provincial Licensed Automotive Technician Certificate
• Minimum six months of customer service experience
• Minimum one year of experience in the automotive and/or truck repair field
• Technical knowledge of automobile and/or truck maintenance and repairs
• Basic PC knowledge and typing skills
• Valid Passport with ability to travel to the United States for training
• Able to work Monday thru Friday, 9am – 6pm
• Automotive and/or truck dealer experience preferred
• Ability to work independently as well as with a team
• Greets customers as they enter the Center and ensure that their repair concerns are addressed immediately
• Ascertains automotive problems and services by listening to customer’s description of symptoms; clarifying description of problems conducting inspections; examining service schedules
• Answers the telephones and address customer concerns
• Prepares estimates and repair orders using labor and estimating software
• Assigns work to technicians according to availability and skill level
• Assists Manager with inventory control and parts ordering
• Handing dispute resolution
• Assumes daily responsibilities of Manager when Manager is not present
• Ensures that technician labor hours are recorded accurately into computer for productivity tracking
• Closes out transactions and collects payment for goods and services as needed
• Automotive Repair Knowledge –Extensive knowledge of the automotive repair industry required. Minimum 2 years experience in automotive customer service
• Customer Relations & Interpersonal skills – Must be able to understand and meet customers’ needs and expectations. Must use good interpersonal skills in solving customers’ problems and build positive relationships with them
• Communication Skills –Must be able to communicate with others in a clear, understandable manner
• Problem Solving and Resource Allocation –Must be able to analyze information, identify alternatives, and make sound, logical decisions. Must maximize utilization of available resources
• Teamwork & Cooperation – Must be able to build smooth, cooperative working relationships, assisting other team members when possible
• Time Management and Multi-tasking –Must be able to perform multiple tasks and use time efficiently
• Flexibility & Adaptability – Must be able to adapt to change and be flexible in adjusting approach to meet the needs of different situations. Must be able to rotate among job functions as needed
• Computer Knowledge –Must be knowledgeable of Windows based programs, with a preference to Mitchell knowledge
• Management Ability –Must be able to assess strengths and weaknesses of staff and develop their abilities; Must be able to enforce company policies and procedures. Supervisory experience preferred.High School Diploma or GED required
• Learn the basics of automotive maintenance
• Learn the tires and services offered
• Get acquainted with our latest technology
• Assess and uncover customer’s needs
• Recommend products and services to meet needs
• Communicate positively and effectively with customers and employees
• Provide the highest level of customer service and integrity
• Stay up-to-date on benefits and features of product mix as well as competition
• Complete 90 day training program
• 5 day work week with an average of 45-50 hours/week
• Cross train in all areas of our business
• Maintain a positive, team-oriented attitude with an Entrepreneurial Spirit
• Be adaptable and flexible in this fast paced environment
• Candidates with a background in construction, restaurant and other fast-paced fields have found success in our industry. We train!
• Leadership experience in athletics, military, clubs or volunteer organizations
• Assertive and determined with problem solving skills
• Fast paced, multi-tasking, ability to work under pressure
• Sales minded, customer service focused mind set
• Be personally responsible, self-motivated with high integrity
• Contact customers to advise and explain maintenance issues
• Minimum of four ASE certifications that are current
• Must be willing to accept starting pay of $21.00 to $23.00 per hour
• Automotive and/or truck technical education preferred
• Minimum 3 years of Service Advisor experience in a high-volume dealership required
• CDK experience required
• Import experience preferred
• Must have valid Sate driver’s license; points to not exceed 2
• Ability to multitask in a high volume environment and build relationships with clients to ensure high level of customer service, return business and referrals
• Self-Starter with proven ability to seek out new ways to build opportunities for customer satisfaction
• Basic MS Office knowledge; computer software, internet proficiency and general mathematic skills

Related Job Titles

Automotive Service Advisor resume example

Can you act as a professional and approachable liaison between customers and auto technicians?

If so, you need to prove to the recruiter that you’ve got the soft skills and know-how to be successful in the role.

In the guide below, we’ll show you how to write an impressive application with some of our top career advice and an automotive service advisor resume example.

Resume templates 

Automotive Service Advisor Resume Example

This Automotive Service Advisor resume example gives you a good idea of how a good Automotive Service Advisor resume should look and read.

The information is presented professionally and the content is well structured to ensure that time-strapped recruiters and hiring managers can find the important skills and knowledge quickly.

Refer to this example as you write your own resume.

Automotive Service Advisor resume layout and format

When it comes to holding the attention of recruiting managers, the format and layout of your resume play a key role.

Your resume needs to strike a perfect balance between looking awesome, and being easy for recruiters to read (which is not always easy to achieve)

Use the following formatting tips to get started.

Formatting your resume

• Length: Attention spans in recruitment are notoriously short, so keep your resume short and sweet. There’s no exact rule for resume length, but aim for 2 pages or less if you want to ensure yours gets read in full.
• Font & readability : Readability is the name of the game when it comes to your resume. Ensure yours is a dream to read by using a simple clear font, and breaking the text up with plenty of bullet points and short paragraphs.
• Layout: Allow recruiters to skim through your resume with ease, by dividing the page into clear sections with headings and borders. The design of your resume should be eye-catching but not overly complex – keep the style and color scheme simple and clean.
• Photos: You don’t have to add a photo to your resume in the States, but some regions and industries like to see them.

Quick tip: Achieving a professional look for your resume can be difficult and time-consuming. If you want to create an attractive resume quickly, try our quick-and-easy Resume Builder and use one of their eye-catching resume templates.

Resume layout

Include the following sections when you write your resume .

• Name and contact details – Make it easy for employers to contact you, by putting these at the top.
• Resume summary – An intro paragraph sitting at the top of your resume, summarizing the reasons why you should be hired.
• Skills section – A short snappy list of your most important skills, that can be quickly digested
• Work experience – Reverse chronological list of your previous jobs – voluntary work and college placements can be included if you have no paid experience.
• Education – List your qualifications and professional training.
• Additional info – An optional section for things like hobbies and interests.

Here’s what to add to each section of your Automotive Service Advisor resume.

Contact Details

Add your name and contact details to the header of your resume, so that anybody reading can easily see how to contact you.

• Name and profession title
• Cell phone number – or any number you are easily reachable on
• Location – Add your local area such as Washington or San Diego – not your full address as that will take up too much space.
• Email address – Use a professional looking address.

You can add a link to your LinkedIn profile if you have one – you do not need to include personal details like date of birth or religion.

Automotive Service Advisor Resume Summary

Your resume summary is like an elevator pitch. It’s your chance to sell yourself to employers within a short space of time.

Achieve this by summarizing your skills and expertise, whilst highlighting your abilities that closely match the jobs you are aiming for.

How to create a resume summary that will excite recruiters:

• Keep it short: To capture a recruiter’s attention and keep them interested in your resume, limit your summary to 4-7 lines as you only have a few seconds to make an impression
• Tailor to target jobs: To tailor your resume to your target jobs, it’s essential to closely analyze the job description and include as many relevant skills as possible.
• Avoid using cliches: Recruiters look for facts in resumes, such as hard skills and qualifications – so, leave out the meaningless cliches like “ hard worker who works well in a team and individually “

Automotive Service Advisor resume summary example

What to include in your automotive service advisor resume summary.

• Summary of your experience: Briefly describe the work you have performed in the past and the contributions you have made to the organizations you have worked for.
• Relevant skills: Scatter your most in-demand Automotive Service Advisor skills through your summary to ensure they are noticed quickly by hiring managers.
• Qualifications: Showcase your level of education with a quick mention of any qualifications that are essential for the Automotive Service Advisor roles you are applying to.

Quick tip: Choose from hundreds of pre-written summaries across all industries, and add one to your resume with one-click in our quick-and-easy Resume Builder . All written by recruitment experts and easily tailored to suit your unique skillset and style.

Core skills section

Underneath your summary, write a core skills section to make your most relevant skills jump off the page at readers.

It should be made up of 2-3 columns of bullet points of your relevant skills.

Before you do this, look over the job description and make a list of any specific skills, specialisms or knowledge required.

Then, make sure to use your findings in your list. This will paint you as the perfect match for the role.

Best skills for your Automotive Service Advisor resume

Automotive Knowledge – Maintaining an in-depth understanding of automotive systems, components, and maintenance procedures to accurately assess customer vehicle needs.

Customer Service – Utilizing exceptional interpersonal and communication skills to provide excellent customer service and ensure customer satisfaction.

Diagnostics – Accurately identifying and diagnosing automotive issues based on customer descriptions and vehicle inspections.

Repair Estimation – Assessing repair costs and providing accurate and detailed cost estimates to customers.

Parts Management – Utilizing knowledge of automotive parts and inventory management to ensure timely availability of required parts for repairs.

Service Scheduling – Managing service appointments and efficiently organizing the service schedule to optimize productivity.

Technical Documentation – Documenting customer concerns, repair recommendations, and service history for accurate record-keeping.

Automotive Software and Tools – Utilizing automotive software and diagnostic tools to retrieve vehicle information and perform system diagnostics.

Sales and Upselling – Identifying additional service and maintenance opportunities, presenting them to customers, and effectively upselling relevant services.

Quick tip: Our quick-and-easy Resume Builder contains thousands of in-demand skills for every profession that can be added to your resume in seconds – saving you time and greatly improving your chances of landing job interviews and getting hired.

Work experience

So, you’ve got the recruiter interested with your catchy summary… Great work.

Now it’s time to show them the impact you make in the workplace by listing out your previous jobs and what you achieved in each one.

If you have tons of experience, you can condense this part down to the last few years – if you are junior, then you should include as much possible (even volunteering and school work placements)

Structuring your jobs

Without a good structure, your job description can look messy and overwhelming to anyone reading them.

Make it easy for recruiters to read your work experience by structuring your roles like this.

Job outline

Starting each job with a brief summary of the organization, your position within it, and the primary goal of your role can help recruiters quickly understand the context of your work.

Key responsibilities

Next, write up a punchy list of your daily duties and responsibilities, using short bullet points.

Describe how you apply your skills and contribute to the running of the employer’s business – highlighting skills which are applicable to your target jobs.

Key achievements

Finish each role by highlighting some impressive achievements you made whilst in the role.

Anything that benefited the employer can be included from making financial savings, to winning new customers.

Quantify your achievements with facts and figures if you can, e.g. “reduced call wait time by 10%”

Example job for Automotive Service Advisor resume

Serve as a liaison between clients and the service department, for a family-owned leader in the automotive industry that has numerous dealerships located across Canada and the U.S.

Key Responsibilities

• Interact with people to acknowledge their service requirements and obtain relevant details about automobiles’ condition and maintenance history.
• Explain appropriate repair or upkeep activities, including timelines and potential alternatives.
• Provide expense estimations based on labor rates, pricing, and applicable warranties.
• Book appointments based on divisional capacity, and urgency of overhauls.

Quick tip: Create impressive job descriptions easily in our quick-and-easy Resume Builder by adding pre-written job phrases for every industry and career stage.

Education section

Towards the bottom of your resume, add your education section.

Here you should list your professional qualifications and academic record, such as high school diplomas or college degrees.

If you have lots of work experience, you can keep this section brief (because recruiters will be more interested in your career. If you have little/no experience then you should bulk this section up with plenty of detail.

Additional information

The additional info section is optional but can be useful if you have anything else to add that could benefit your application.

For example, you may have some hobbies and interests that are relevant to your job – or you might have awards or publications to shout about.

Writing your own winning Automotive Service Advisor resume

Crafting a strong Automotive Service Advisor resume can be a daunting task, but implementing the steps outlined above will significantly increase your chances of securing multiple interview opportunities.

Good luck with your job search!

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Auto Service Advisor Resume Examples

Writing a resume as an auto service advisor can be daunting, especially if you’re new to the industry. Whether you’re fresh out of college or transitioning from another job, it’s important to have a well-crafted resume that highlights your experience, skills, and qualifications. In this blog post, we provide a guide for writing an effective auto service advisor resume with supportive examples. With the right techniques and strategies, you’ll be able to create a strong resume that will help you stand out among other applicants.

If you didn’t find what you were looking for, be sure to check out our complete library of resume examples .

Start building your dream career today! 

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Auto Service Advisor

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

Highly experienced Auto Service Advisor with 8+ years of experience in the automotive industry. Possess strong technical and customer service skills. Demonstrated ability to effectively serve customers, solve problems, and maintain a friendly and professional demeanor. Proven record of making sales, process parts orders, and providing information on services and warranties.

Core Skills :

• Exceptional customer service
• Excellent written and verbal communication
• Strong problem- solving and troubleshooting skills
• Proficient in automotive systems and processes
• Knowledge of automotive parts and services
• Experience with sales and customer service software

Professional Experience :

• Auto Service Advisor, ABC Automotive, 2019- Present
• Provide exceptional customer service to clients and assist in answering their questions
• Process parts orders, invoice items, and explain services to customers
• Maintain accurate records of customer visits and communicate updates to sales associates
• Coordinate with other departments to ensure customer needs are met and resolve any issues that arise
• Achieve monthly sales goals and identify upselling opportunities
• Auto Service Advisor, XYZ Motors, 2015- 2019
• Greeted customers and provided information on services and warranties
• Assisted in parts ordering and stock replenishment
• Diagnosed and identified automotive issues and troubleshot problems
• Performed administrative work such as filing, customer data entry, and record keeping
• Trained and supervised new employees

Education :

• Bachelor of Science in Automotive Technology, ABC University, 2011- 2015

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Auto Service Advisor Resume with No Experience

• Recent college graduate with exceptional customer service and organizational skills seeking to begin a career as an Auto Service Advisor.
• Highly motivated to use strong communication, problem solving, and critical thinking skills to develop positive relationships with customers and ensure their satisfaction in receiving timely and quality automotive services.
• Excellent customer service skills
• Strong communication and interpersonal skills
• Highly organized and detail- oriented
• Problem solving and critical thinking
• Ability to work in a fast- paced environment
• Knowledge of automotive services and repairs

Responsibilities :

• Provide outstanding customer service by greeting and helping customers with repairs, inquiries, concerns, and inquiries
• Examine vehicles to accurately diagnose and identify customer needs and recommend appropriate services
• Communicate with customers to explain their options and provide a detailed estimate of expected costs
• Verify accurate completion of services, ensuring customer satisfaction
• Maintain a clean and organized work environment
• Ensure efficient management of customer and vehicle data in order to track customer history and service records

Experience 0 Years

Level Junior

Education Bachelor’s

Auto Service Advisor Resume with 2 Years of Experience

A motivated Auto Service Advisor with 2 years of experience in the automotive industry. Demonstrates an excellent ability to communicate with customers, work efficiently and effectively, and provide expert advice. Possesses excellent organizational and problem- solving skills, allowing for quality and accurate service and repair recommendations. Eager to join a new team and enhance customer service experience.

• Knowledge of automotive repair and maintenance processes
• High level of customer service
• Proficiency in automotive industry software
• Ability to multitask effectively
• Strong communication and problem- solving skills
• Analytical and detail- oriented
• Organized and time management
• Provide exceptional customer service in advising automotive repair and maintenance
• Keep customers informed of services and cost estimates
• Document all services and cost estimates for customers
• Communicate with mechanics/technicians concerning automotive repairs and maintenance
• Monitor repair and maintenance progress to ensure customer satisfaction
• Provide detailed explanations regarding services and cost estimates to customers
• File and organize all related documents and paperwork accurately and efficiently

Experience 2+ Years

Auto Service Advisor Resume with 5 Years of Experience

Results- driven auto service advisor with 5 years of experience in the automotive industry. Proven success in delivering exceptional customer service and managing customer repairs, scheduling services, and diagnosing vehicle problems. Highly organized and detail- oriented with exceptional communication, problem- solving, and interpersonal skills.

• Automotive Service Management
• Customer Service
• Vehicle Diagnostics
• Problem Solving
• Interpersonal Communication
• Scheduling & Planning
• Parts Inventory Management
• Respond to customer inquiries about automotive services, providing information about the services offered and scheduling appointments.
• Diagnose vehicle malfunctions and recommend appropriate services.
• Advise customers on repair needs and cost estimates.
• Process customer payments and order parts for repairs.
• Monitor progress of customer repairs and provide updates.
• Maintain accurate records of customer repair services.
• Monitor parts inventory and order supplies as needed.
• Ensure that all customer service standards are met.

Experience 5+ Years

Level Senior

Auto Service Advisor Resume with 7 Years of Experience

A highly experienced and motivated Auto Service Advisor with 7+ years of experience in providing excellent customer service and advice to customers. Possess a strong understanding of the auto service industry and the automotive repair and maintenance process. Experienced in diagnosing and troubleshooting vehicles, negotiating fees, and providing quality customer service. Possess excellent organizational and communication skills, a professional attitude and ability to work with a variety of customers.

• Diagnosing and Troubleshooting Vehicles
• Repair and Maintenance Process
• Negotiation
• Organizational Skills
• Communication Skills
• Technical Knowledge
• Provided excellent customer service to customers seeking advice and assistance
• Diagnosed and troubleshooted vehicles to identify and resolve issues
• Provided professional advice and assistance in determining the best automotive repair and maintenance process
• Negotiated fees for repair and maintenance services
• Maintained detailed records of customer requests and completed jobs
• Created estimates and invoices for customers based on their needs
• Assisted customers in understanding the repair and maintenance process
• Provided technical advice and assistance as needed
• Worked with service technicians to ensure that repairs were completed properly and in a timely manner

Experience 7+ Years

Auto Service Advisor Resume with 10 Years of Experience

Highly motivated and professional Auto Service Advisor with 10 years experience in providing exceptional customer service and automotive expertise. Experienced in advising and guiding customers on technical services and repairs, providing detailed estimates and solutions, and building strong relationships with clients. Possesses excellent communication and problem solving skills, as well as extensive knowledge of the automotive industry.

• Strong customer service and communication skills
• Excellent automotive knowledge and understanding
• Ability to manage multiple tasks simultaneously
• Positive attitude and problem solving skills
• Proficient in Microsoft Office
• Examining vehicles and creating detailed estimates for repairs and maintenance
• Providing technical advice and solutions for customers’ automotive needs
• Resolving customer complaints and issues in a professional and timely manner
• Analyzing service requests and ensuring repairs are completed within schedule
• Updating and maintaining customer records in computer database
• Preparing and reviewing weekly service reports
• Assisting with the development of new service procedures
• Ensuring compliance with safety and environmental standards

Experience 10+ Years

Level Senior Manager

Education Master’s

Auto Service Advisor Resume with 15 Years of Experience

A highly motivated and experienced Auto Service Advisor with 15 years of experience in automotive services. Specialized in providing customer service and support for various automotive services for both domestic and foreign cars. Possess an in- depth understanding of the principles of automotive repair, maintenance, and diagnostics. Possess excellent customer service and communication skills and the ability to work proactively with clients and colleagues to accomplish job requirements.

• Comprehensive knowledge of shop operations, customer service, auto repair procedures and maintenance
• Skilled in analyzing and diagnosing customer problems and recommending solutions
• Experienced in providing accurate estimates and following up on customer concerns
• Excellent communication and customer service skills, as well as the ability to work proactively
• Ability to work independently with minimal supervision
• Proficient in Microsoft Office Suite, QuickBooks, and other applicable software
• Act as the primary customer liaison by providing customer service and support for automotive service
• Conduct diagnostic tests and inspections on vehicles to identify problems and recommend needed repairs or maintenance
• Create and provide accurate estimates for automotive services, as well as explain technical terms to customers
• Review and update customer records and maintain accurate records
• Follow up with customers to ensure satisfaction with work performed
• Maintain a positive attitude and continually strive to improve customer service and shop operations
• Monitor inventory and order parts as needed to ensure timely completion of service work

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a Auto Service Advisor resume?

Auto Service Advisor resumes should include the following information to make them stand out to potential employers:

• Education: List any relevant auto service certifications, diplomas or degrees you have obtained.
• Skills: Provide a list of technical and non-technical skills you possess that set you apart from other applicants.
• Relevant Experience: Summarize your past auto service work experience, including the make and models of cars you have serviced.
• Professional Accomplishments: List any awards or recognition you have received for your work as an auto service advisor.
• Customer Service: Detail your experience with customer service, including any problem-solving methods you have used to ensure customer satisfaction.
• Computer Skills: If you have experience with computer programs related to auto service, make sure to include that on your resume.
• Automotive Troubleshooting: If you are experienced in diagnosing and repairing auto problems, make sure to highlight that as well.

By including all of this pertinent information on your resume, you can demonstrate to potential employers that you have the qualifications to be an effective Auto Service Advisor.

What is a good summary for a Auto Service Advisor resume?

An Auto Service Advisor resume should clearly summarize an individual’s experience and abilities in a professional and succinct manner. A successful summary should include an individual’s experience working in automotive service departments, their specializations, and any relevant certifications or qualifications they may possess. This summary should detail how their experience could be beneficial to an employer, as well as how they went above and beyond in their previous roles. Additionally, any other relevant experience or skills should be included, such as customer service and communication abilities. Finally, the summary should end on a positive note and provide an overview of the individual’s overall experience and why they would be an asset to the company.

What is a good objective for a Auto Service Advisor resume?

A good objective for an Auto Service Advisor resume should explain why you are the best candidate for the job, and what you can offer the employer. Here are a few examples:

• Experienced Auto Service Advisor with strong customer service and problem solving skills, looking to use my expertise to benefit ABC Company.
• Seeking an Auto Service Advisor position at ABC Company to leverage my 6+ years of experience and ability to prioritize customer satisfaction.
• Professional Auto Service Advisor with a passion for cars and excellent interpersonal skills looking for a role at ABC Company where I can utilize my knowledge and experience.
• To obtain an Auto Service Advisor position at ABC Company, where I can apply my 5 years of experience in customer service and sales to provide excellent service to customers.

No matter which objective you choose to include, make sure it reflects your qualifications, skills and experience. Also, ensure that it is succinct and tailored to the job application.

How do you list Auto Service Advisor skills on a resume?

When writing a resume for an Auto Service Advisor position, it’s important to include a section outlining your skills and qualifications for the job. Here are a few skills you can list to show your suitability for the role:

• Comprehensive knowledge of vehicle maintenance and service procedures
• In-depth understanding of automotive parts and tools
• Excellent customer service, problem-solving and communication skills
• Ability to prioritize tasks and work under pressure
• Computer proficiency with invoicing, data entry and reporting software
• Ability to analyze vehicle diagnostic information
• Thorough knowledge of automotive industry regulations and safety standards
• Skilled at advising customers on maintenance and repair requirements
• Strong organizational and time management abilities
• Excellent troubleshooting and diagnostic skills.

What skills should I put on my resume for Auto Service Advisor?

When applying for an Auto Service Advisor position, you’ll want to be sure to highlight the skills and qualifications that pertain to the job’s responsibilities. To help you write a resume that stands out from the competition, here are some of the top skills to include:

• Customer service: As an Auto Service Advisor, you will be the main point of contact for customers when it comes to their automotive needs. You should be able to provide excellent customer service, answer questions, and respond to customer complaints in a timely manner.
• Technical knowledge: You should have a good understanding of automotive systems and diagnostics. You should also be able to explain technical information to customers in an easy-to-understand way.
• Problem-solving: As an Auto Service Advisor, you should be able to identify problems quickly and come up with effective solutions.
• Adaptability: You should be able to adjust to different situations and customers on the fly.
• Interpersonal communication: An Auto Service Advisor must have great interpersonal communication skills to be able to effectively communicate with customers and co-workers.
• Time-management: You should be able to prioritize tasks and manage your time effectively to ensure customers are serviced in a timely manner.

By highlighting these skills on your resume, you can demonstrate that you have the experience and competence to work as an Auto Service Advisor. Be sure to include any relevant experience in your resume and provide evidence of your competencies.

Key takeaways for an Auto Service Advisor resume

If you are applying for an Auto Service Advisor role, you should make sure your resume speaks to the requirements of the position. When creating your resume, it is important to include specific characteristics and qualities that demonstrate your competency in the job.

Here are a few key takeaways to remember when crafting your Auto Service Advisor resume:

• Highlight Your Customer Service Skills: As an Auto Service Advisor, you will be interacting with customers on a daily basis. It is important to showcase your customer service skills and any experience you have dealing with customers. Demonstrate your ability to handle customer complaints, negotiate prices, and answer inquiries in a professional and courteous manner.
• Showcase Your Technical Knowledge: When crafting your resume, be sure to emphasize your technical expertise in diagnosing and servicing automotive systems. Make sure to list any certifications, such as Automotive Service Excellence (ASE), that you have obtained. Additionally, showcase your knowledge of automotive parts and systems.
• Demonstrate Your Interpersonal Skills: An Auto Service Advisor interacts with both customers and staff members on a daily basis. Make sure to emphasize your interpersonal skills, such as your ability to work as part of a team, as well as your communication skills.
• Stress Your Ability to Multi-Task: As an Auto Service Advisor, you will be required to handle a variety of tasks. It is important to demonstrate your ability to handle multiple tasks at once, such as making appointments and handling paperwork.

By following the key takeaways outlined above, you can craft an Auto Service Advisor resume that will help you stand out from the competition. Make sure to include your skills, experience, and knowledge in a manner that highlights your qualifications for the role.

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Customer Service Advisor Resume Example

• 30% higher chance of getting a job‡
• 42% higher response rate from recruiters‡

There is no more important indicator of a company’s success than the quality of its customer service . As a customer service advisor, you will balance a variety of responsibilities that include resolving customer issues, efficiently processing orders, and interfacing with the public on a daily basis. With an outstanding resume that focuses on these skills, you’ll be sure to make the hiring manager’s short list!

Customer service advisors are often the only point of contact between a company and its customers. Professionalism and the ability to solve problems while remaining pleasant are crucial, so include specific examples of your accomplishments in these areas. You will also want to use the skills section of your resume to point out your proficiency with industry-specific software and technology.

See our customer service advisor resume sample for practical ideas that will help you win the job you want!

See all 800+ of our professionally-written resume examples .

Customer Service Advisor Resume Questions

Although you can list soft skills in the qualifications section of your resume, it is typically more effective to include them in your summary statement and work experience section. Describe a soft skill by explaining how it helps you achieve an accomplishment. For example, in the customer service advisor resume sample, the applicant demonstrates her listening and customer service skills in the experience section, which garners more attention from the hiring manager.

Use the work history section to describe achievements and accomplishments as opposed to listing typical duties. Provide statistics and other quantitative measures, and be specific. Only include the most compelling and relevant information, because most hiring managers spend fewer than 10 seconds reading each document. Use strong active verbs to describe how you can add value to the company. Consult the resume sample to see how this should look.

In your resume, you should include all information that helps you stand out from other jobseekers. If you have industry certifications, professional licenses, or other relevant training, list these under a separate certification section. List the certification name, the place you received the certification, and the date of completion. You should also list them in reverse chronological order.

If you only have one or two listings, include them in the education section of your document, as you should have a minimum of three entries to have a separate section. If you do not have relevant certifications, make sure the rest of your resume is strong and effective, as our customer service advisor resume sample demonstrates.

In this day and age, most positions require applicants have a certain amount of software knowledge. If you have only a couple technical skills, you can list them under the general skills section. However, if you have a variety of capabilities and the job requires a fair amount of technical knowledge, add a separate section to list these specific qualifications. Skip entries like MS Word or Email, as employers expect the majority of people to know how to use these programs. Focus on industry-specific software. You can also describe how you employed these skills by including them in the experience section, as you can see in our resume sample.

A good resume looks simple and clean, and the resume template allows the hiring manager to quickly scan it for the important information. Begin with a header that lists your contact information. As the customer service advisor resume sample shows, additional sections include the summary statement, highlights or skills section, work experience section, and education section, if applicable. Use our online resume maker for step-by-step guidance through the process.

Show Resume Text

Resume Text

Janey Scott

123 Fake Street City, State, Zip Code Cell: 000-000-0000 E-Mail: [email protected]

Experienced Automotive Service Advisor skilled in exceeding service goals and company expectations by explaining options and maintaining high standards of customer service. Friendly, outgoing, and resourceful with strong listening skills and the ability to ask the right questions to quickly diagnose problems.

• Good listener
• Strong communicator
• Knowledgeable
• Problem solver
• Quality-focused
• Customer service
• Basic math ability
• Strong technical acumen

November 2008 to Current Company Name City, State Automotive Service Advisor

• List customer concerns and ask additional questions to diagnose current problems.
• Verify current vehicle warranty coverage and explain fee structures.
• Prepare accurate and detailed repair orders that describe customer concerns, known issues, and likely causes along with services and repairs required.
• Maintain high levels of customer service at all times by taking care of customers’ needs while in the dealership or with loner cars for more extensive repairs.
• Continuously increase knowledge of dealer services, fees, and vehicle repair needs.
• Update customer records in system with latest mileage, service, and repair information.
• Develop and write up repair estimates and keep customers informed of changes.

February 2005 to October 2008 Company Name City, State Automotive Service Advisor

• Determined customer needs and outlined repair options.
• Arranged loner cars if repairs were extensive.
• Encouraged preventative maintenance services to keep cars running at peak performance.
• Detailed cost and applicable services.
• Used comprehensive vehicle assessment sheets to show customers findings of repair team and explain additional service needs.

August 2002 to January 2005 Company Name City, State Automotive Service Advisor

• Met customers at vehicles to quickly engage and offer assistance.
• Listened carefully to customer concerns and issues and asked probing questions to ascertain problems and repair needs.
• Explained service options and additional offerings that might be beneficial.
• Informed customer of approximate wait times and led to waiting area.
• Kept customers updated on repair progress.

Related Skills

• Customer Service Excellence
• Account Updates
• Training and Development
• New Product Information
• Customer Complaint Resolution
• Product Knowledge
• Quality Management
• Customer Accounts Management
• Technical Support

More Resume Examples for the Next Step in Your Customer Service Career

• Customer Service Assistant Manager Resume
• Banking Representative Resume
• Call Center Manager Resume
• Call Center Quality Analyst Resume
• Call Center Representative Resume
• Call Center Team Leader Resume
• Camp Counselor Resume
• Client Service Specialist Resume
• Customer Experience Manager Resume
• Customer Relationship Officer Resume
• Director Of Member Services Resume
• Customer Service Representative Resume
• Customer Service Student Resume
• Customer Success Manager Resume
• Summer Camp Counselor Resume
• Customer Service Supervisor Resume
• Work At Home Agent Resume

More Cover letter Examples for the Next Step in Your Customer Service Career

• Customer Service Advisor Cover Letter
• Customer Service Agent Cover Letter
• Customer Service Coordinator Cover Letter
• Customer Care Representative Cover Letter
• Customer Service Manager Cover Letter
• Customer Service Representative Cover Letter
• Room Attendant Cover Letter
• Service Advisor Cover Letter
• Service Coordinator Cover Letter
• Customer Service Specialist Cover Letter
• Team Lead Cover Letter
• Usher Cover Letter

More Cv Examples for the Next Step in Your Customer Service Career

• Customer Service Executive CV
• KYC Analyst CV
• Customer Service Manager CV
• Customer Service Officer CV
• Customer Service Supervisor CV

Pair your Resume with a Matching Cover Letter

‡ Results derived from a study responded by 1000 participants of which 287 created a resume online.

Automotive Service Advisor Resume Sample

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Work Experience

• Ascertains automotive problems and services by listening to customer’s description of symptoms; clarifying description of problems conducting inspections; examining service schedules
• Paid Holidays and Paid Vacations
• Setting, confirming and preparing for appointments to expedite the customer’s service experience
• Determining vehicle needs based on customer information, a vehicle walk-around and a technician’s multi-point inspection
• Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs
• Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors
• Listen to customer’s reasons for bringing in their vehicle to the service department
• Answer incoming telephone calls promptly, courteously and make every effort to satisfy the caller’s inquiry
• Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer
• Experience as an Automotive Service Advisor required
• One or more years of experience as a Service Advisor
• Setting, confirming and preparing for appointments with customers to expedite their service experience
• Determining vehicle needs based on customer information and a vehicle walk-around
• Using a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle
• Follow-up with customers on the status of their vehicle, based on how the Customer wants to be informed
• Distributes work to all shop technicians while monitoring progress and accuracy of each job. Supplies information on request to technicians, as need. Arrange repairs and payment for vehicles that are covered by extended warranty programs
• Arranges towing and /or alternate transportation such as shuttle or rental vehicle when necessary in accordance with Total Repair Care (TRC) standards
• Monitors inspection dates of vehicles in system to ensure the inspections are completed before due dates. Notifies customer of need to have vehicle serviced per manufactures recommended intervals and as required by the state and explains the information to the customer
• Years or more Automotive experience required
• Answer incoming calls on the department’s 800 repair line
• Automotive Service Advisor experience
• Assess and uncover customer’s needs
• Prior experience as a Service Advisor
• Verify warranty and service contract coverage

Professional Skills

• Managing your own work in process and providing excellent customer service Advising customers on the care of their cars and the value of maintaining their vehicles in accordance to manufacturer’ specifications
• Experienced Automotive Service Advisor experience required
• A competitive salary of $30,000 to $40,000, depending on experience
• A competitive salary of $31,500 - $35,000/year, depending on experience
• A competitive salary of $30,000 to $36,000, depending on experience
• A competitive salary of $30,000 to $35,000, depending on experience
• A competitive salary of $27,000 to $32,400/year, depending on experience

How to write Automotive Service Advisor Resume

Automotive Service Advisor role is responsible for insurance, training, transportation, education, inspections, planning, benefits, supervision, spanish, scheduling. To write great resume for automotive service advisor job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Automotive Service Advisor Resume

The section contact information is important in your automotive service advisor resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Automotive Service Advisor Resume

The section work experience is an essential part of your automotive service advisor resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous automotive service advisor responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular automotive service advisor position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Automotive Service Advisor resume experience can include:

• A competitive salary of $30,000 to $38,000/year, depending on experience
• A competitive salary of $31,500 to $37,000/year, depending on experience
• A competitive salary of $31,500 to $38,000/year, depending on experience
• A competitive salary of $30,000 to 36,000/year, depending on experience
• A competitive salary of $31,500 to $38,000/yr, depending on experience
• A competitive salary of $32,000 to $36,000/year, depending on experience

Education on an Automotive Service Advisor Resume

Make sure to make education a priority on your automotive service advisor resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your automotive service advisor experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Automotive Service Advisor Resume

When listing skills on your automotive service advisor resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical automotive service advisor skills:

• A competitive salary of $31,500 to $35,000, depending on experience
• A competitive salary of $30,000 to $35,000/year, depending on experience
• A competitive salary of $31,500 to $36,000, depending on experience
• A competitive salary of $31,500 to $35,000/year, depending on experience
• A competitive salary of $31,500 to $36,000/annually, depending on experience
• A competitive salary of $30,000 to $38,000, depending on experience

List of Typical Skills For an Automotive Service Advisor Resume

Skills for bilingual automotive service advisor resume.

• A competitive salary of $31,500 to $36,000/year, depending on experience
• A competitive salary of $31,500 to 36,000/year, depending on experience
• A competitive salary of $31,500 to $37,000, depending on experience
• A competitive salary of $32,000 to $38,000/year, depending on experience
• ​A competitive salary of $31,500 to $36,000, depending on experience

Skills For World Class Automotive Service Advisor Resume

• Experience as an automotive Service Advisor with high CSI scores
• Why not work with an experienced team of professionals in a Brand-New spacious, clean, well-lighted and safe work environment with state of the art equipment?
• Automotive Service experience required
• Scheduling service appointments Managing telephone inquiries regarding appointments
• Attending all available training, including manufacturer and dealership classes
• Advising customers on the care of their cars and the value of maintaining their vehicles in accordance to manufacturer’ specifications

Skills For Experienced Automotive Service Advisor Resume

• This is an administrative, customer service and support role that is great for someone looking to set roots long-term in a career position-
• Sales Success Based Incentive Plan
• Reasonable store hours (we are not open 24/7/365)
• Comprehensive medical, dental, vision, long & short term disability/life insurance
• Stable, Privately Held Retailer
• Cafeteria Plans for Health, Vision, and Dental Insurance

Skills For Automotive Service Advisor Rivertown Toyota Resume

• Service Advisor University – Paid for by Group 1 Automotive
• Monthly commission potential
• Closed on major holidays
• Great Comprehensive Benefits
• Closed on Holidays
• 4 Day Work Week!
• Meets dealership’s standards for repair and order production

Related to Automotive Service Advisor Resume Samples

Automotive service manager resume sample, automotive service technician resume sample, service & parts resume sample, auto claims resume sample, mechanical engineer design resume sample, specialist parts resume sample, resume builder.

1 Service Advisor Resume Example for Your 2024 Job Search

Service Advisors are the bridge between customers and the technical solutions they seek, known for their ability to translate complex information into understandable terms. Much like a Service Advisor, your resume must effectively communicate your skills and experience, ensuring the 'customer'—in this case, the hiring manager—understands the value you bring. It should be clear, concise, and focused on delivering the message that you are the solution to their needs. In this guide, we'll explore how to craft a Service Advisor resume that speaks volumes about your ability to serve clients and manage their expectations with finesse.

Resume Examples

Resume guidance.

• High Level Resume Tips
• Must-Have Information
• Why Resume Headlines & Titles are Important
• Writing an Exceptional Resume Summary
• How to Impress with Your Work Experience
• Top Skills & Keywords
• Go Above & Beyond with a Cover Letter
• Resume FAQs
• Related Resumes

Common Responsibilities Listed on Service Advisor Resumes:

• Greeting customers and initiating conversations to determine their service needs.
• Listening to customers' descriptions of vehicle issues and translating technical jargon into layman's terms.
• Scheduling service appointments and coordinating with the service department to ensure timely completion of work.
• Providing customers with detailed explanations and written estimates for repairs and maintenance.
• Advising customers on the importance of regular vehicle maintenance and suggesting appropriate service intervals.
• Processing work orders and maintaining accurate records of customer interactions and transactions.
• Communicating with technicians and parts department to order necessary parts and follow up on the progress of vehicle service.
• Handling customer complaints and concerns with empathy and a problem-solving attitude.
• Following up with customers to ensure satisfaction with the service provided and to address any unresolved issues.
• Explaining warranty and service contract coverage to customers and helping them understand the terms and conditions.
• Upselling additional services and products that may benefit the customer and enhance their vehicle's performance.
• Processing payments and ensuring all financial transactions are accurate and secure.

You can use the examples above as a starting point to help you brainstorm tasks, accomplishments for your work experience section.

Service Advisor Resume Example:

• Revolutionized the service intake process by implementing a digital check-in system, resulting in a 40% reduction in customer wait times and a 25% increase in daily service orders completed.
• Developed a customer education program on vehicle maintenance, leading to a 30% uptick in preventative service bookings and a measurable increase in customer retention rates.
• Orchestrated a service department reorganization that improved workflow efficiency, enabling a consistent 15% month-over-month increase in service completion rates.
• Introduced a dynamic scheduling system that optimized service bay utilization, boosting revenue by 20% through increased service capacity without additional overhead costs.
• Implemented a comprehensive follow-up strategy that enhanced customer satisfaction scores by 35% and reduced post-service issue reports by 50% within the first year.
• Championed a cross-training initiative that resulted in a 10% increase in service advisor productivity and a 5% decrease in labor costs due to more efficient resource allocation.
• Launched a targeted upsell program based on vehicle data analytics, which successfully increased average service order value by 18% within six months.
• Streamlined parts inventory management with the parts department, achieving a 95% parts availability rate that reduced repair times and improved customer satisfaction.
• Resolved 90% of customer complaints within the first interaction, fostering a culture of excellence that contributed to a 20% growth in repeat customer business.
• Customer Service Excellence
• Workflow Optimization
• Process Improvement
• Time Management
• Upselling Techniques
• Complaint Resolution
• Vehicle Maintenance Knowledge
• Inventory Management
• Data Analysis
• Digital Proficiency
• Customer Retention Strategies
• Team Leadership
• Communication Skills
• Problem-Solving
• Adaptability
• Attention to Detail
• Revenue Growth Strategies
• Customer Education and Engagement
• Efficiency Improvement
• Resource Allocation

High Level Resume Tips for Service Advisors:

Must-have information for a service advisor resume:.

• Contact Information
• Resume Headline
• Resume Summary or Objective
• Work Experience & Achievements
• Skills & Competencies
• Certifications/Training

Let's start with resume headlines.

Why Resume Headlines & Titles are Important for Service Advisors:

Service advisor resume headline examples:, strong headlines.

• These headlines are compelling because they each touch on a critical aspect of the Service Advisor role. The first headline emphasizes the candidate's extensive experience and dedication to customer satisfaction, which is paramount in service roles. The second headline showcases the candidate's impact on the business's bottom line, a key concern for employers. The third headline highlights specialized skills that can set a candidate apart, such as warranty administration and upselling, demonstrating their comprehensive understanding of the service department's operations and their contribution to its success.

Weak Headlines

• The provided headlines are weak because they are too generic and fail to quantify the candidate's experience or achievements. They do not mention specific metrics, such as customer satisfaction ratings or efficiency improvements, nor do they highlight any specialized training or certifications that could set the candidate apart from others in the field.

Writing an Exceptional Service Advisor Resume Summary:

Service advisor resume summary examples:, strong summaries.

• The summaries provided are strong because they concisely highlight the Service Advisors' extensive experience, key achievements, and the specific skills that are valuable to their role. They quantify the candidates' successes in customer satisfaction, retention rates, revenue growth, and operational efficiency, which are critical metrics for Service Advisors. These summaries also reflect the candidates' ability to communicate effectively with clients and manage service operations, making them compelling to potential employers in the automotive service industry.

Weak Summaries

• The provided summary examples are weak because they are too generic and lack specificity about the candidates' achievements, skills, and the value they can bring to a potential employer. They do not include measurable results, such as customer satisfaction ratings, upselling success, or efficiency improvements, which could demonstrate the candidates' effectiveness in their roles. Additionally, they fail to mention any specialized knowledge or certifications that are highly relevant to a Service Advisor's position, such as familiarity with specific automotive software or brands, which could set the candidates apart from others.

Resume Objective Examples for Service Advisors:

Strong objectives.

• These objectives are compelling for up-and-coming Service Advisors because they highlight the candidates' commitment to customer service, technical knowledge, and relevant education. They also express a strong desire to apply their skills in a practical setting, which is key for Service Advisors who must balance technical acumen with customer interaction. Additionally, these objectives demonstrate an eagerness to contribute to the success of the employer, a quality highly valued in service-oriented roles.

Weak Objectives

• These objectives are weak because they are overly broad and fail to convey the candidate's specific qualifications, experience, or the unique value they can bring to the role. They also lack measurable goals or a clear understanding of what the candidate aims to achieve in the position, which is crucial for making a strong impression on potential employers.

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Speed up your resume creation process with the ai resume builder . generate tailored resume summaries in seconds., how to impress with your service advisor work experience:, best practices for your work experience section:.

• Highlight your customer service skills by providing examples of how you've successfully managed customer expectations, resolved complex issues, and maintained high satisfaction ratings.
• Quantify your impact on service efficiency by detailing how you've reduced wait times, increased throughput, or improved the service scheduling process.
• Illustrate your technical knowledge by mentioning any specialized training or certifications you have in automotive services, and how you've applied this knowledge to assist customers and technicians.
• Showcase your ability to upsell services and products by providing specific examples and the resulting revenue increase or customer retention rates.
• Emphasize your communication skills by describing how you've effectively translated technical jargon into understandable language for customers, improving their service experience.
• Detail your experience with service management software and tools, demonstrating your proficiency in managing work orders, inventory, and customer records.
• Mention any initiatives you've led or contributed to that improved workshop productivity, such as implementing new processes or adopting new technologies.
• Discuss your role in team collaboration, such as how you've worked with technicians to prioritize repairs or with sales to ensure a seamless customer experience from sales to service.
• Include any awards or recognition you've received for outstanding service, customer care, or teamwork, as these can set you apart from other candidates.
• Reflect on any training or mentorship you've provided to new staff, showing your leadership skills and commitment to team development.
• Lastly, use action verbs specific to the Service Advisor role, such as "coordinated," "facilitated," "advised," "diagnosed," and "negotiated," to convey your active involvement and effectiveness in the role.

Example Work Experiences for Service Advisors:

Strong experiences.

• Orchestrated a customer service initiative that improved service appointment scheduling efficiency, leading to a 30% reduction in average customer wait times and a 20% increase in customer satisfaction scores within the first year.
• Developed and implemented a comprehensive training program for new service advisors, resulting in a 40% decrease in onboarding time and a 25% increase in first-time resolution rates for customer inquiries.
• Managed warranty claim processes with a keen eye for detail, achieving a 98% approval rate on submitted claims and recovering over $500,000 in service costs for the dealership within a 12-month period.
• Revitalized the service department's upselling strategy, which led to a consistent 15% month-over-month increase in sales of additional services and parts, contributing significantly to the department's revenue growth.
• Initiated a customer feedback loop that directly influenced service operations, resulting in the implementation of three major service improvements that enhanced overall service delivery and customer loyalty.
• Collaborated with the sales department to create a seamless vehicle maintenance plan for new car buyers, increasing long-term service engagement by 35% and bolstering post-purchase customer satisfaction.
• Streamlined the vehicle check-in process through the introduction of a digital system, cutting down check-in times by 50% and allowing for real-time updates to customers, which enhanced communication and transparency.
• Negotiated with parts suppliers to expedite delivery times by 20%, ensuring that repair works were completed faster, leading to a 10% increase in workshop capacity and customer throughput.
• Implemented a targeted customer retention program that personalized follow-up communications, resulting in a 25% increase in repeat service visits and solidifying customer loyalty to the dealership.
• The examples provided for Service Advisors are strong because they demonstrate a clear impact on both customer satisfaction and the dealership's bottom line through quantifiable achievements. The use of action verbs such as "orchestrated," "developed," and "streamlined" highlights the candidate's proactive approach and leadership skills in improving service operations. Additionally, these experiences showcase the candidate's ability to collaborate across departments, implement innovative solutions, and drive significant business results, making them highly attractive to potential employers.

Weak Experiences

• Assisted customers with scheduling service appointments and provided basic information about maintenance services.
• Communicated with the service team to relay customer concerns and followed up with customers about the status of their vehicles.
• Handled paperwork related to service transactions and maintained customer service records in the database.
• Worked with the service department to ensure customer satisfaction, addressing any questions or concerns they may have had.
• Provided estimates for repair work and explained service recommendations to customers without technical jargon.
• Managed the organization of the service area, ensuring a clean and professional environment for customers.
• Regularly checked in with the automotive technicians to get updates on vehicle repairs and maintenance progress.
• Explained warranty and service contract details to customers, helping them to understand their coverage.
• Participated in weekly team meetings to discuss service goals and strategies for improving customer experience.
• The work experiences listed are weak because they are vague and do not convey the candidate's accomplishments or the value they added to the organization. They lack measurable outcomes, such as customer satisfaction ratings, efficiency improvements, or sales increases. To enhance these bullet points, the Service Advisor should include specific achievements, use action verbs that show leadership and initiative, and quantify their impact on the service department's success.

Top Skills & Keywords for Service Advisor Resumes:

Top hard & soft skills for service advisors, hard skills.

• Automotive Industry Knowledge
• Technical Understanding of Vehicle Systems
• Customer Relationship Management (CRM) Software Proficiency
• Service Writing and Work Order Creation
• Warranty Administration and Processing
• Parts Inventory Management
• Repair and Maintenance Estimation
• Vehicle Inspection Techniques
• Understanding of Diagnostic Tools and Equipment
• Compliance with Automotive Service Excellence (ASE) Standards
• Appointment Scheduling Systems
• Documentation and Record Keeping

Soft Skills

• Communication and Interpersonal Skills
• Customer Service and Client Relations
• Problem Solving and Critical Thinking
• Active Listening and Empathy
• Conflict Resolution and Negotiation
• Time Management and Prioritization
• Adaptability and Flexibility
• Attention to Detail and Precision
• Stress Management and Composure
• Teamwork and Collaboration
• Emotional Intelligence and Relationship Building
• Decision Making and Judgement

Go Above & Beyond with a Service Advisor Cover Letter

Service advisor cover letter example: (based on resume), resume faqs for service advisors:, how long should i make my service advisor resume.

The ideal length for a Service Advisor resume is typically one to two pages, depending on your experience and the depth of your career history. Here are some key considerations to help you determine the appropriate length and content for your resume: **Relevance is Key:** Focus on including experiences and skills that are directly relevant to the Service Advisor role. Highlight your customer service skills, technical knowledge, and any accomplishments that showcase your ability to improve service quality and efficiency. Exclude positions or responsibilities that don't add value to your candidacy for the position you're applying for. **Quality Over Quantity:** Rather than listing every job you've ever had, concentrate on the roles that demonstrate your proficiency in the automotive service industry. For each position, include bullet points that detail your responsibilities and achievements, using metrics where possible (e.g., "Increased customer satisfaction scores by 15%" or "Reduced service turnaround time by 25%"). **Recent and Significant:** Prioritize your most recent positions and significant roles that show a clear progression in your career. If you have a long work history, it's not necessary to include every job from the early stages of your career, especially if they are not relevant to service advising. **Concise and Clear Formatting:** Use a clean, professional format with bullet points and short paragraphs to make your resume easy to read. Avoid dense blocks of text and use headings and subheadings to guide the reader through your professional story. **Tailor Your Resume:** Customize your resume for the specific Service Advisor position you're targeting. Emphasize the skills and experiences that align with the job description, and consider removing information that is less relevant to the role. In summary, aim for a one-page resume if you have less than 10 years of experience or if the information can be effectively communicated within that space. If you have a more extensive career history with significant roles and achievements, extending to a second page is acceptable. Always prioritize relevance, clarity, and impact to ensure your resume stands out to potential employers.

What is the best way to format a Service Advisor resume?

The ideal resume format for a Service Advisor should be professional, clear, and structured in a way that highlights your customer service skills, technical knowledge, and experience in the automotive industry. Here are some key considerations and tips for crafting an effective Service Advisor resume: **Consistent Formatting:** Maintain a uniform look throughout your resume by using the same font style, size, and color. Consistency in headings, bullet points, and spacing is crucial for readability. A clean, professional font such as Arial or Calibri in size 10-12 is typically recommended. **Clear Headings:** Use clear section headings such as "Professional Experience," "Education," and "Skills" to organize your resume. Bold these headings to make them stand out and guide the hiring manager through your career story. **Reverse Chronological Order:** List your work experience in reverse chronological order, starting with your current or most recent job and working backwards. This format is widely accepted and helps employers quickly understand your work history and recent responsibilities. **Emphasize Achievements:** Under each job position, use bullet points to highlight your key achievements and responsibilities. Focus on outcomes where you improved customer satisfaction, increased service efficiency, or contributed to sales growth. Quantify your successes with numbers when possible, such as "Increased customer retention rate by 15%." **Skills Section:** Include a dedicated skills section where you can showcase your technical expertise, familiarity with automotive software, and soft skills such as communication, problem-solving, and teamwork. Tailor this section to match the requirements of the job you're applying for. **Education and Certifications:** Clearly list your educational background and any relevant certifications, such as Automotive Service Excellence (ASE) certifications. This section can also include any ongoing training or professional development courses relevant to the role of a Service Advisor. **Contact Information:** Ensure your contact information is up-to-date and includes your name, phone number, email address, and LinkedIn profile (if applicable). This should be placed at the top of your resume for easy access. **Professional Summary:** Consider starting your resume with a professional summary that encapsulates your experience, skills, and career goals in a few concise sentences. This acts as an elevator pitch to engage the hiring manager right from the start. Remember, your resume is your personal marketing document. It should be tailored to the specific role you're applying for, highlighting the experience and skills that align with the job description. Keep it concise, usually one

Which Service Advisor skills are most important to highlight in a resume?

As a Service Advisor, your resume should highlight your customer service skills, technical knowledge, and ability to manage multiple tasks efficiently. Here are some keywords and action verbs you might want to consider incorporating into your resume: Keywords: - Customer Service - Client Relations - Automotive Knowledge - Service Scheduling - Warranty Administration - Repair Orders - Vehicle Maintenance - Parts Ordering - Upselling Services - Quality Control - Invoice Management - Diagnostic Skills - Product Knowledge - Conflict Resolution - Time Management Action Verbs: - Advised - Coordinated - Diagnosed - Managed - Scheduled - Processed - Resolved - Communicated - Assisted - Recommended - Implemented - Monitored - Facilitated - Negotiated - Delivered Remember to use these keywords and action verbs in the context of your achievements and responsibilities. For example, instead of saying "Responsible for scheduling services," you could say "Coordinated service schedules to optimize workflow and enhance customer satisfaction." This showcases your active role and the positive outcome of your actions. Tailor your resume to the specific job you're applying for, ensuring that the most relevant skills and experiences are prominent.

How should you write a resume if you have no experience as a Service Advisor?

Crafting a resume as an aspiring Service Advisor without direct experience in the role can be a strategic exercise in highlighting your relevant skills, demonstrating your potential, and showing a genuine interest in the automotive service industry. Here are some tips to help you build a compelling resume: **Emphasize Transferable Skills:** Focus on the skills you've gained from other jobs or life experiences that are applicable to a Service Advisor position. These might include customer service excellence, strong communication abilities, problem-solving, time management, sales experience, and the ability to work under pressure. Clearly articulate how these skills can translate to the tasks of a Service Advisor, such as understanding customer needs, explaining technical information in layman's terms, and ensuring customer satisfaction. **Highlight Customer Service Experience:** If you've worked in any customer-facing roles, make sure to detail that experience. Service Advisors are the bridge between the customer and the service team, so any background you have in customer service is highly relevant. Describe situations where you've successfully managed customer expectations, resolved conflicts, or gone above and beyond to provide exceptional service. **Showcase Technical Knowledge or Interest:** If you have any mechanical knowledge or experience with cars, whether through formal education, vocational training, or personal interest, include this on your resume. If you're new to the field, consider enrolling in an automotive basics course or seeking certifications from automotive institutions to demonstrate your commitment to learning the trade. **Include Education and Certifications:** List any degrees or certifications that may be relevant, even if they're not directly related to automotive service. Courses in communication, business, or technology can be particularly useful. Also, mention any additional training you've pursued that could benefit your role as a Service Advisor, such as conflict resolution or customer relationship management. **Detail Relevant Projects or Volunteer Work:** If you've been involved in any projects or volunteer work that required coordination, teamwork, or dealing with the public, include these experiences. They can show your ability to handle responsibilities that are similar to those of a Service Advisor, such as organizing events, fundraising, or community service. **Quantify Achievements When Possible:** Whenever you can, use numbers to quantify your achievements in previous roles. For example, "Increased customer satisfaction ratings by 20% through personalized follow-up calls" can provide concrete evidence of your effectiveness in a customer service capacity. **Express Your Passion for the Industry:** Use your resume's summary statement or cover letter to express your enthusiasm for

Compare Your Service Advisor Resume to a Job Description:

• Identify opportunities to further tailor your resume to the Service Advisor job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

Related Resumes for Service Advisors:

Service advisor resume example, more resume guidance:.

Automotive Service Advisor Resume Example for 2024 (Skills & Templates)

Create a standout automotive service advisor resume with our online platform. browse professional templates for all levels and specialties. land your dream role today.

This article provides a resume example specifically tailored for those aspiring to work as an Automotive Service Advisor. This role requires a unique set of skills including excellent customer service, a strong understanding of automotive work, and the ability to explain complex technical information to a non-technical audience. With our well-crafted resume example, you can present these skills effectively and impress potential employers. Built with best practices in mind, this example can serve as your guide in crafting a powerful resume to jumpstart your career in the automotive industry.

We will cover:

• How to write a resume , no matter your industry or job title.
• What to put on a resume to stand out.
• The top skills employers from every industry want to see.
• How to build a resume fast with our professional Resume Builder .
• Why you should use a resume template

What does an Automotive Service Advisor do?

An Automotive Service Advisor is a professional who is responsible for communicating with clients about their vehicles when they come for repair or maintenance in an auto repair shop. They listen to the customer's concerns and problems about their vehicle, advise them on what type of service is needed, estimate the cost and time required for the service, and assist them in understanding the entire repair process. They also work closely with the auto technicians, conveying the customer's issues and ensuring they are resolved properly. After the service is complete, they explain all the work done on the vehicle to the customer. They also handle administrative tasks like keeping customer records and handling invoices.

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What are some responsibilities of an Automotive Service Advisor?

• Listening to customers' descriptions of their car troubles and translating their concerns into technical language for the mechanics.
• Scheduling appointments for automobile repairs and maintenance.
• Monitor the progress and status of vehicle repairs.
• Making cost estimates for car repair services.
• Collaborating with mechanics to ensure all repairs are finished correctly and on time.
• Explaining complex technical issues to customers in non-technical, simple to understand terms.
• Assuring that all necessary parts are ordered and in stock for repairs.
• Advising customers on the care of their automobiles and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Following up with customers to confirm satisfaction and resolve any arising issues.

Sample Automotive Service Advisor Resume for Inspiration

Resume Example - Automotive Service Advisor

John Doe 1234 Main Street, Springfield, IL, 62701 Phone: 123-456-7890 Email: [email protected]

John is an experienced Automotive Service Advisor with a strong background in the automotive industry. His extensive skill set and ability to create lasting relationships with customers has made him a reliable figure in the field. With over 10 years of experience, he has a solid knowledge of all aspects of automotive service, including customer service, diagnostics, repairs, and general maintenance. John continually strives to improve his technical skills and knowledge, coupled with excellent problem-solving abilities and a dedicated approach to client satisfaction.

Work Experience

• Automotive Service Advisor - ABC Auto Service, Springfield, IL (2015 - present) Developed relationships with clients, managing an average of 8 appointments per day. Improved vehicle functionality and longevity by advising customers about proper maintenance. Assisted in resolving technical and mechanical issues with clients.
• Assistant Service Advisor - XYZ Motors, Springfield, IL (2010 - 2015) Assisted with scheduling appointments, performing initial vehicle checks, and providing estimates to customers. Worked alongside senior service advisors to diagnose and recommend necessary repairs.
• Bachelor of Science in Automotive Technologies - Springfield University, Springfield, IL (2010)
• Excellent client service skills
• Thorough knowledge of automotive parts and systems
• Strong technical aptitude
• Ability to diagnose and resolve issues
• Excellent organizational and communication skills

Certifications

• National Institute for Automotive Service Excellence (ASE) Certification
• English (Native)
• Spanish (Conversational)

Resume tips for Automotive Service Advisor

Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need Automotive Service Advisor resume tips. We collected the best tips from seasoned Automotive Service Advisor - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.

• Highlight your relevant experience: It's key to detail your work history in automotive service advising or related roles you previously held. Provide specific examples that show your expertise in diagnosing vehicle issues, advising customers on necessary services, and providing exceptional customer service.
• Focus on your soft skills: As a service advisor, it's crucial to have excellent communication and customer service skills. Highlight these skills in your resume, along with any others that are relevant to the job like problem-solving, teamwork, and time management.
• Use action words: When describing your past responsibilities and achievements, use action verbs like 'managed', 'assisted', 'delivered', and 'demonstrated'. Not only do these words add impact to your resume, but they can also grab the attention of the recruiter.
• Include relevant certifications: If you have any certifications relating to automotive service advising (like manufacturers' training courses or automotive service excellence (ASE) certifications), make sure to include them in your resume. They can make you a more attractive candidate for the job.
• Proofread your resume: Ensure your resume is free from grammar errors, typos, and misspellings which can leave a negative impression. A well-edited resume shows your attention to detail - a key trait for a service advisor.

Automotive Service Advisor Resume Summary Examples

The use of a resume summary or objective is crucial in an automotive service advisor resume as it helps to highlight the candidate's key skills, experience, and abilities that they have acquired over their career. It provides a snapshot of what the candidate brings to the table and why they are the best fit for the role. For recruiters, it makes it easier to evaluate if a candidate has the necessary qualifications and abilities for the job. It quickly grabs the attention of the hiring manager as it is usually at the top of the resume. A well-crafted resume summary or objective can help the candidate stand out from the other applicants and increase their chances of being shortlisted for an interview. Furthermore, in the case of a career change or gaps in employment, a resume summary or objective can explain the situation and how the skills obtained can be transferred to the new role. For Example: 1.

• Highly skilled Automotive Service Advisor with over eight years of experience building customer relationships and providing exceptional service.
• Detail-oriented Service Advisor with vast automotive repair knowledge and ability to handle multiple tasks, ensuring customer satisfaction.
• Excellent communicator and automotive professional; adept in improving services, enhancing productivity, and increasing customer satisfaction rate.
• Efficient Automotive Service Advisor with a strong background in sales, customer service, and a hands-on approach to problem-solving for vehicle issues.
• Service Advisor with deep knowledge of automotive industry and excellent customer skills; proficient in ensuring customers understand their vehicle’s issues and service needs.

Build a Strong Experience Section for Your Automotive Service Advisor Resume

Building a strong Experience Section for an Automotive Service Advisor resume is crucial for a number of reasons. 1. Demonstrates Experience: The experience section allows potential employers to see that you have hands-on experience in the field. It's your opportunity to showcase your knowledge and expertise in automotive services. 2. Highlights Relevant Skills: The specific tasks and responsibilities you've had in past roles can demonstrate the practical skills you have. 3. Shows Progression: If you've held multiple positions in this field, the experience section can show a trajectory of growth and progression in your role. 4. Proves Reliability: A strong history of employment in this field can show that you're reliable and committed to this career. 5. Tailors Your Application: By using specific examples of your experience, you can tailor your resume to the needs of the position you're applying for. 6. Shows Your Achievement: You can use your past experience to highlight your achievements, demonstrating the value you've brought to previous employers. 7. Validates Qualifications: Your work experience can back up any academic qualifications or certifications you may have. 8. Keywords: Using specific industry terms and jargon can help your resume pass through applicant tracking systems (ATS). Therefore, having a robust and detailed Experience section in your Automotive Service Advisor resume is vital to make a good impression and land a job in this competitive field. For Example:

• Provided exceptional customer service in an automotive setting, substantially increasing customer retention and satisfaction rates.
• Accurately diagnosed vehicle issues and clearly communicated repair recommendations with customers, leading to an increase in sales of repair services by 20%.
• Managed inventory of automotive parts and accessories, ensuring adequate stock was always available for required services.
• Collaborated with mechanics and technicians to obtain updates on vehicle repair statuses, ensuring timely and accurate communication with customers.
• Utilized automotive software to manage appointments, record services, and streamline operations, increasing overall efficiency by 15%.
• Developed new promotional strategies for automotive services that boosted revenue by 10% within the first fiscal year.
• Maintained a high level of technical knowledge about a wide range of vehicles and their mechanical systems, helping to instil trust and credibility with customers.
• Presented and explained complex automotive issues to customers in a simple and understandable manner, improving customer satisfaction scores by 25%.
• Negotiated service contracts and warranties, resulting in improved customer relationship management and a 30% increase in after-sales services.
• Worked closely with the finance team to ensure all customer charges for services were accurate and promptly issued, resulting in increased customer satisfaction and fewer billing disputes.

Automotive Service Advisor resume education example

To become an Automotive Service Advisor, usually a high school diploma or GED is required. However, preference is often given to those with further education or certifications in automotive technology. These can be obtained through vocational schools, community colleges or certification programs like the National Institute for Automotive Service Excellence (ASE). Some employers may even offer on-the-job training. Good customer service skills and computer literacy are also important. Knowledge in automotive repair and parts are often required or at least preferred. Here is an example of an experience listing suitable for a Automotive Service Advisor resume:

• Bachelor's Degree in Automotive Technology - Michigan State University, Michigan, 2009 - 2013
• Diploma in Customer Service Management - University of Chicago, Chicago, 2014
• ASE Certified Service Consultant (C1) - National Institute for Automotive Service Excellence, 2015
• Continued Education Certification in Advanced Service Advising - Automotive Training Center, Exton, PA, 2017

Automotive Service Advisor Skills for a Resume

Adding skills to an Automotive Service Advisor Resume is important for many reasons. Firstly, it demonstrates to potential employers that you have the specific knowledge and abilities they are looking for. This can help distinguish you from other candidates who may not have listed specific skills on their resumes. Secondly, many companies use software to scan resumes for certain keywords, including skills. If your resume includes these keywords, it is more likely to be selected for further review. Lastly, presenting your skills can help reinforce the experiences and accomplishments you list elsewhere on your resume. They serve as concrete evidence of your suitability for the role. Soft Skills:

• Communication Skills
• Problem Solving
• Customer Service
• Time Management
• Attention to Detail
• Multitasking
• Stress Management
• Conflict Resolution
• Comprehensive Technical Knowledge
• Parts Ordering Expertise
• Vehicle Inspection Skills
• Equipment Calibration
• Proactive Problem-Solving
• Invoice and Billing Administration
• Knowledge of Repair Procedures
• Maintenance Scheduling
• Accurate Record Keeping
• Customer Relationship Management

Common Mistakes to Avoid When Writing an Automotive Service Advisor Resume

In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.

• Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
• Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
• Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
• Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
• Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
• Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
• Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.

Key takeaways for a Automotive Service Advisor resume

• Highlight your automotive knowledge and technical skills, from understanding vehicle issues to using diagnostic tools properly.
• Include any degrees, certifications, or relevant training that fit the Automotive Service Advisor role, such as an Automotive Service Excellence (ASE) certification.
• Outline your customer service skills and experience as this role involves dealing with customers directly, from taking inquiries to solving complaints.
• Showcase your ability to meet sales targets if you have experiences in sales as it's a crucial part of the job.
• List down your experience in using various automotive software to manage customer data, vehicle histories, and perform other essential tasks.
• Describe your skills in explaining complex automotive issues in layman's terms for customers to understand.
• Detail your experience in processing orders and scheduling appointments as part of the daily tasks of the role.
• Indicate your capacity to work in a team and behind a counter since a Service Advisor works as part of the service department.
• Include your attention to detail and problem-solving skills as the role often requires diagnosing vehicle issues and proposing appropriate solutions.
• Lastly, mention any awards or recognitions earned during your career as an Automotive Service Advisor to illustrate your ability to excel in this role.

Automotive Service Advisor Resume Samples

The Automotive Service Advisor acts as a mediator between the mechanic and the customer. These Advisors identify the automobile’s problem, gather information about its warranty and over service coverage and drafts work orders of repairs to be done. Other duties listed on the Automotive Service Advisor Resume include – greeting customers and scheduling service appointments , cataloging customers concerns, writing service orders , explaining about the repair to the customer, estimating cost and time needed for repair, handling customer requests, and promoting sales on behalf of their dealership company.

Candidates seeking employment as an Automotive Service Advisor should possess these core skills – previous work experience, sales expertise, proficiency with computer and relevant technology, ability to lift up to 30 pounds, excellent mathematical and writing skills, technical knowledge, and time management skills. More than formal education, a good amount of work experience and knowledge about the field is necessary for this position.

• Resume Samples
• Maintenance & Repair
• Automotive Service Advisor

Automotive Service Advisor Resume

Objective : Diligent mechanical technician with four years of performance critical and hands-on education experience in the field. Top technician during acquisition of automotive technology degree, applying experience and skills to repair and maintain high quality equipment for advanced technology.

Skills : 16 Years Of Customer Service Experience, 14 Years Of Computer Experience, 4 Years Of Mechanical Experience.

Description :

• Responsible for opening and closing store and performed associated duties unsupervised.
• Organized and Count Inventory for Submission to Corporate Office.
• Maintained Customer Service Index (CSI) rating as set by dealership service manager.
• Responsible for the entire customer service experience from the service drive until vehicle is turned back over to the customer.
• Scheduled appointments and generated detailed service estimates tailored to the specific customer.
• Advised customers on the care and service of their vehicles and the value of maintenance in accordance with the manufacturer's specifications.
• Effectively communicated to the customer the timeline of repair and maintenance.
• Performed follow-ups with progress calls and/or emails to customers regarding any changes in the estimate or pick up time.

Sr. Automotive Service Advisor Resume

Objective : Seeking to obtain a position in a professional office environment where my skills and knowledge are valued and can benefit the organization. As well as help towards growth and advancement of professional career.

Skills : Knowledge In Microsoft Excel, Powerpoint, And Word, Customer Service Oriented, Works Well With Others, Can Multi-task, Remains Calm Under Pressure.

• Assess customer concerns and seek additional information to ensure the proper diagnosis and repair of vehicle problems.
• Prepare accurate and detailed repair orders that describe customer concerns, known issues, warranty information, and likely causes along with services and repairs required.
• Inform customers on repair cost and estimated time of completion.
• Encourage preventative maintenance services to keep vehicles running at peak performance.
• Manage scheduling and workflow of Ford and Nissan technicians.
• Strive to maintain a good working rapport amongst all employees to promote teamwork and ensure the highest quality of customer service.
• Continuously increase knowledge of new Ford and Nissan vehicle changes and maintenance requirements.
• Achieved and maintained an overall NCSI score above 900.

Jr. Automotive Service Advisor Resume

Objective : Professional, responsible, and challenging position in an institution where experience and skills will significantly contribute to the overall success of the organization, while providing opportunities for personal career growth. Self-motivated, able to work both independently and collaboratively with every level of staff, technicians, management to meet goals.

Skills : Great verbal and oral communication skill self starter.

• Determine automotive service needs and problems considering all aspects of the customer's concerns; identifying problems, conducting inspections, test drives and vehicle maintenance records.
• Verifying warranty and service contract coverage by examining records and explaining provisions, exclusions to clients.
• Providing estimates by material cost and labor; calculating customer's payment, including any pertaining deductibles.
• Prepare repair orders (RO) by describing problems and recommended solutions; as well as repairs and services required, obtaining approval signatures, entering RO into service database system.
• Maintain automotive records by stating problems and corrective actions planned.
• Arranging loaner cars if repairs are extensive.
• Providing exceptional customer service to all clients.

Automotive Service Advisor III Resume

Summary : 20+ year's warehouse experience and 10+ years of commercial driving. Goal is to obtain a position that best benefits the company with my skills, experience and team work. Looking for a stable work place.

Skills : Service advisor, Production work, Driver.

• Initiates automotive services and repairs by ascertaining performance problems and developing estimates; writing repair orders; maintaining customer rapport and records.
• Assisted customers with information in regards to parts compatibility for their automobiles.
• Responsible for maintaining 20% or more increase in sales every year.
• Maintained Customer Service Index (CSI) rating by resolving customer complaints as per dealership policy.
• Perform duties of service writer, schedule service appointments, write repair orders and dispatch work.
• Provided adequate information on the condition of vehicles.
• Carried out inspection of vehicles and recommended necessary repair work.
• Prepared estimation of cost and work details.

Automotive Service Advisor II Resume

Summary : Experienced automotive Service Advisor skilled in exceeding service goals and company expectations by explaining options and maintaining high standards of customer service. Friendly, outgoing and resourceful with strong work ethic and the ability to ask the right questions to quickly diagnose problems.

Skills : Master certified ford advisor.

• List customer concerns and ask additional questions to diagnose current problems.
• Verify current vehicle warranty coverage and explain fee structures.
• Prepare accurate and detailed repair orders that describe customer concerns, known issues, and likely causes along with services and repairs required.
• Maintain high levels of customer service at all times by taking care of customer's needs while in the dealership or with loner cars for more extensive repairs.
• Continuously increase knowledge of dealer services, fees, and vehicle repair needs.
• Update customer records in system with latest mileage, service, and repair information.
• Develop and write up repair estimates and keep customers informed of changes.
• Meet and exceed projected sales goals set by management.

Automotive Service Advisor I Resume

Objective : Motivated young professional with over 9 years of experience in all aspects of vehicle sales and service. Extensive knowledge in the automobile industry specializing in vehicles. Adaptable to different customer service roles.

Skills : Autoshop and R.O Writer software programs.

• Greet customers, listen to their concerns, and make maintenance recommendations pertaining to their vehicle.
• Prepare repair orders in computer-based automotive service database and obtain customer approval signatures.
• Dispatch open repair orders to technicians for completion and/or diagnosis where applicable.
• Discuss results of Multipoint Vehicle Inspection and/or vehicle diagnosis and make recommendations with cost estimates.
• Prepare repair invoices outlining services performed and associated costs.
• Review invoices with customers to ensure understanding of service completed and overall satisfaction.
• Communicate with extended warranty companies on customer's behalf to secure authorization for covered repairs.

Automotive Service Advisor/Technician Resume

Objective : Seeking a functional position that will utilize language and people skills. Detail oriented and have an interest in working with and serving people. Experience with customer service, solving problems, and adapting to changing environments.

Skills : ADP, Reynolds, MPI.

• Checking vehicle maintenance records and examining service schedules.
• Facilitate repairs performed by technicians.
• Schedule appointments and repairs based on anticipated work load.
• Addressed customer concerns and advised on recommended repairs.
• Closed repair orders; ensuring proper billing.
• Processed claims through multiple warranty and insurance companies.
• Mentored other advisors and developed tools in use for training purposes.
• Communicated with customer throughout the service process.

Lead Automotive Service Advisor Resume

Summary : In addition to recent automotive service advisor experience, posess the skills to understand the complex automotive systems of today and the ability to describe the clients complaints to the technicians to effect the repair required.

Skills : Reynolds and Reynolds.

• Greeted customers and obtained vehicle information.
• Wrote up customer's vehicle problems on repair order.
• Provided a complete and accurate written cost estimate for labor and parts.
• Orderded parts from various vendors Established a promised time for completion of repaires.
• Checked on progress of repair throughout the day.
• Contacted customers regarding any changes in the estimate or promised time, explained cost and time requirements in detail, received proper authorization before any additional repairs were to be performed.
• Implemented and maintained a service marketing program.

Automotive Service Advisor/Supervisor Resume

Summary : To obtain a position as a Customer Service Representative or Sales Associate within a growing organization where there is room for advancement within the field.

Skills : security, customer service, leadership, research.

• Consult with customer and analyze repair needs.
• Dispatch service order to technician in priority order Communicate with technician regarding diagnosis of problems.
• Prepare estimates based on service charges, labor and parts.
• Review charges with customer to obtain permission to perform repairs.
• Review vehicle history to determine whether any preventative maintenance is required.
• Schedule customer pick up and/or drop off service.
• Review service with customer, verifying that all repairs have been completed to his satisfaction.

Automotive Service Advisor/Executive Resume

Summary : Seeking an Automotive or Motorcycle Service Advisor position with a challenging organization in which to enhance and further my expertise and training in the field and to help the organization meet their long-term goals.

Skills : Security officer, Customer service rep, Warehouse, Housekeeper, Transportation Driver, Receptionist.

• Advise customers about necessary service for routine maintenance.
• Help identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
• Confer with customers about inspection results, recommend corrective procedures, and prepare a work order for needed repairs.
• Prepare a repair order showing time, cost, and labor estimates for service.
• Write a brief description of the problem on the repair order to help technicians locate the problem.
• Explain the work performed and the charges to the customer.
• Provides a complete and accurate written cost estimate for labor and parts.

Headline : A dedicated and self-motivated professional supported by experience in Sales, Personnel Supervision, Business Management, and Aircraft Manufacturing. Communicate effectively with people at all levels, including upper management, subordinate personnel, customers and vendors.

Skills : MS Office, ADP, SAP.

• Listened to each customer and clearly articulated repair needs to techs.
• Provided accurate estimates of repair/maintenance costs.
• Followed up on the repair and kept customers informed of progress.
• Handled minor customer concerns and complaints.
• Maintained CSI scores in accordance with manufacturer and dealership requirements.
• Maintained high CSI and developed a repeat/referral client base.
• Answered multiple phone lines, scheduled appointments, sold appropriate services, managed technician's time.

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• Resume Examples
• Service Advisor Resume: Job Description & Example

Service Advisor Resume: Job Description & Example

Our customers have been hired by:

A shoddy-looking service advisor resume will only get you as much as a polite “We’ll call you back”, but that’s not what you’re after.

No, you’re after a job surrounded by like-minded, friendly people and benefits, one that won’t make you sweat whenever a new customer walks through that door.

To get there, your resume needs to be cleaner than a car straight from power washing. And that’s where we’re going today.

This guide will show you: 

• A service advisor resume example better than 9 out of 10 other resumes.
• How to write a service advisor resume that will land you more interviews.
• Tips and examples of how to put skills and achievements on a service advisor resume.
• How to describe your experience on a resume for a service advisor to get any job you want.

Want to save time and have your resume ready in 5 minutes? Try our resume builder. It’s fast and easy to use. Plus, you’ll get ready-made content to add with one click. See 20+ resume templates and create your resume here .

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Sample resume made with our builder— See more resume examples here .

One of our users, Brittanya, had this to say:

Zety really helped me create the best resume possible. It pointed out how things could be better on my existing resume and suggested many things to be re-worded or removed.

Considering similar positions? See these guides below:

• Customer Service Manager Resume Examples  
• Customer Success Manager Resume Examples
• Call Center Supervisor Resume Examples  
• Cashier Resume Examples
• Help Desk Resume Examples
• Hotel Front Desk Resume Examples
• Front Desk Receptionist Resume Examples
• Retail Resume Examples
• Sales Associate Resume Examples
• Resume Examples for All Jobs

Service Advisor Resume Example

Deeno Martin Service Advisor 425-923-2625 [email protected] Resume Summary

Goal-oriented service advisor experienced in a fast-paced and challenging work environment. Consistently and effectively provided services to ClueBrothers customers over 6 years at the company, maintaining a 95% client satisfaction rate. Completed ASE certification test with 100% score. Work Experience Clue Brothers Inc. Service Advisor March 2014–March 2020

• Managed the workflow with ~400 customers daily.
• Discussed solutions and drew up plans for the best deal for customers’ repair needs, maintaining a 95% client satisfaction rate.
• Greeted customers in a friendly and professional manner. Kept them engaged and updated on the status of ongoing repairs.
• Trained 5 junior service advisors, introducing them to the specific company approach, specialized tools, and operational systems.

Gunderson Foundation Front Desk Receptionist April 2012–January 2014

• Maintained a clean and safe work environment for customers and employees.
• Presented a positive attitude to all clients.
• Demonstrated professionalism in all interactions, including on the phone and in e-mail correspondence.

Education Bachelor’s Degree in Business Management University of Nevada, Reno September 2008–June 2011 Key Skills

• Customer Service
• Knowledge of Automotive Industry
• Liaising with Technicians
• Communication Skills
• Interpersonal Skills
• Repair Order Prioritization
• Business Development

Certifications

• ASE Certification
• Automotive Sales Professional
• Avid Formula 1 watcher
• Author of 6 articles in locally published car magazine

Now, see how you can write a service advisor resume just like that one:

1. Format Your Service Advisor Resume Properly

Service advisors work in car dealerships and other similar establishments providing customer service, informing clients about servicing prices, and handling complaints. On top of that, your service advisor resume needs to show you have skills like time management, or people and computer skills.

Here’s how to go about putting it all on your resume the right way:

• Select a resume format before you do anything else. It’s the first step, now and always. Because of its strengths in, well, displaying your strengths, you should choose the  reverse-chronological layout 99% of the time.
• Are you active on social media? It’s 2024, so probably yes. If so, check your online presence and scrub it of any undesirable elements—they will look.
• Pick a  resume font that doesn’t resemble a paint job gone wrong. Keep it at 11 or 12pt.
• The  contact information on your resume is like the plaque with your name placed neatly on the front desk. It should be clear and visible, so to the top of the  resume header it goes.
• Save the resume file as a PDF . You’re less likely to get complaints that way.

Pro Tip: You’ve probably heard that the best resumes don’t exceed one page . True, but don’t obsess over cramming as much as you can. Preserving some white space will definitely work in your favor and make the resume more readable overall.

2. Write a Service Advisor Resume Objective or Resume Summary

Some companies have their front-line employees memorize a soulless formula that they greet every single customer with.

Others emphasize genuine customer service and a smile.

Both immediately result in the client forming an opinion or expectation of their incoming experience within seconds.

A  resume profile is exactly the same. In about seven seconds (or sothe hiring statistics foretell), the recruiter will decide if you’re going on the green or red pile.

So, better make it work right, or else you lose the race in the qualifiers.

With over 2 years of experience as a service advisor or similar , write a  resume summary . Consider it a condensed highlight reel of your greatest professional achievements, with numbers to compensate and add context.

Less experienced service advisor hopefuls will want to opt for a  resume objective instead . It’s a neatly packaged general description of your relevant experience and  transferable skills that proves your mettle even if you didn’t directly work in the automotive industry before.

Read more:  How to Go About Writing a Resume Introduction [+Intro Paragraph Examples]

3. Prepare a Service Advisor Job Description For Your Resume

These days, they don’t hand out jobs like Halloween candy. The  BLS predicts customer service jobs to take a slight decline over the coming decade. Car mechanics and technician jobs  will simply stagnate , in case you wanted to latch your career onto the other side of the establishment.

Not too encouraging, is it?

A proper  work experience section is your ticket to employability:

• Get that job description  tailored to the position you’re applying for , always. If that means slightly tweaking your  job title , do it.
• Following the principles of reverse chronology, list your jobs with the most recent one placed at the top, and go back in time from there.
• Add up to 6 points delineating your day-to-day and biggest accomplishments. Don’t skimp out on numbers,  action words , and  relevant experience . Avoid adding fluff just to pad.

Read more:  How Far Back Should Your Resume Go

4. Don’t Neglect Your Education on a Service Advisor Resume

Truly enough, the education you obtained won’t make or break your service advisor resume.

Still, not mentioning it at all is equal to essentially ghosting your employer. They want to know regardless.

And sometimes it just so happens that the most unassuming part of the resume is what ends up tilting the odds in your favor, so why not invest in a good education section ?

To start with, add the following:

• Name of the school (where you obtained your highest complete degree)
• Graduation date
• Majors and minors (if it’s tertiary education)

Then, if you lack experience in the field, add extra elements from your school life that could impress the employer. For example, high GPA on your resume has enough horsepower to speed up your recruitment process. The same goes to listing relevant coursework on your resume , honors on your diploma or scholarship, or anything that comes to mind as a commendable achievement.

Pro Tip: If you have more school than work stuff to show off, switch the work experience and education sections of your resume so that the more robust section comes first. It’s all about first impressions.

When making a resume in our builder, drag & drop bullet points, skills, and auto-fill the boring stuff. Spell check? Check . Start building a professional resume template here for free .

When you’re done, our easy resume builder will score your resume and our resume checker will tell you exactly how to make it better.

5. Sell Your Service Advisor Skills

Clients can give you hard time, especially when you start to give in during negotiations. Right after, your boss join the rant to complain about missed chances. What if you put in effort to pick up some persuasion skills? Then, it wouldn’t be so easy to win you over.

So what are some of the best skills to put on a service advisor resume? Let’s see:

Service Advisor Resume—Sample Skills

• Diagnosing car issues
• Liaising between customer and technician
• Handling complaints
• Supervising mechanical work
• Knowledge of the automotive industry
• Knowledge of vehicle parts
• Documentation & reporting
• Organizational skills
• Customer service skills
• Handling incoming & outgoing calls
• Sales skills
• Time management skills
• Interpersonal skills
• MS Office skills
• Multitasking skills

Phew, that’s a nice little bunch. But you can’t slam that all onto your resume and call it a day.

Instead, open up the job ad and see what they’re actually looking for by scanning for the  relevant keywords . Then compare that with the actual skills you have. Pick and choose those that match to generate a resume that passes ATS scans efficiently and bumps up your chances.

Read more:  What Skills to Put on Your Resume

6. Include Extra Sections on Your Service Advisor Resume

So, what does your resume say about you at this stage?

You know your way around the automotive industry, you can ensure fulfillment of orders in a timely manner, and you can greet customers like no other.

The other 150 resumes did the exact same thing.

You need to set yourself apart. That’s where extra resume sections come in.

Got an ASE certification ? Pop that certificate in your resume —it’s a good credential to have and build upon. Do you have  hobbies and interests that are not too unusual? Go for it.Want to speak about languages skills on your resume ? They want to hear it!

7. Seal the Deal with a Professional Service Advisor Cover Letter

Writing a cover letter improves your chances. So should you write a cover letter ? Sure, you should.

If you don’t know  how to write a cover letter , we condensed the main points here for you:

• Structure your cover letter beforehand to get the lay of the land first.
• Start your cover letter right. Inform them why and what for you’re applying.
• Expand on what makes you a good choice for this position.
• Then,  finish the cover letter with an offer and a call to action.

And keep in mind that the ideal length of your cover letter is not more than a page.

Read more:  What Should a Cover Letter Say?

Plus, a great cover letter that matches your resume will give you an advantage over other candidates. You can write it in our cover letter builder here.  Here's what it may look like:

See more cover letter templates and start writing.

There it is.

An effective service advisor resume that gets jobs.

Thanks for reading. If you have any questions or feedback, leave us a comment in the section below and our experts will gladly reach out!

About Zety’s Editorial Process

This article has been reviewed by our editorial team to make sure it follows Zety's editorial guidelines . We’re committed to sharing our expertise and giving you trustworthy career advice tailored to your needs. High-quality content is what brings over 40 million readers to our site every year. But we don't stop there. Our team conducts original research to understand the job market better, and we pride ourselves on being quoted by top universities and prime media outlets from around the world.

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• ResumeBuild
• Automotive Service Advisor

5 Amazing automotive service advisor Resume Examples (Updated 2023) + Skills & Job Descriptions

Build your resume in 15 minutes, automotive service advisor: resume samples & writing guide, marcus cooper, employment history.

• Diagnose and troubleshoot customer vehicle issues
• Schedule service appointments and follow up with customers
• Analyze customer feedback to identify areas of improvement
• Process customer payments and maintain accurate records
• Provide technical advice and guidance to customers regarding service and repairs
• Negotiate with suppliers on pricing and delivery
• Prepare estimates for repair and maintenance services
• Develop and maintain relationships with vendors
• Communicate with parts department to obtain needed parts

Do you already have a resume? Use our PDF converter and edit your resume.

Jake Cooper

• Ensure compliance with safety regulations and company policies
• Coordinate with technicians on the status of repairs

Cecil Davis

• Track and report service metrics and performance
• Maintain customer relations and ensure customer satisfaction

Quentin Wilson

• Follow up with customers regarding service and repairs
• Monitor and order parts inventory

Professional Summary

Not in love with this template? Browse our full library of resume templates

Table of Content

• Introduction
• Resume Samples & Writing Guide
• Resume Example 1
• Resume Example 2
• Resume Example 3
• Resume Example 4
• Resume Example 5
• Jobs Description
• Jobs Skills
• Technical Skills
• Soft Skills
• How to Improve Your Resume
• How to Optimize Your Resume
• Cover Letter Example

automotive service advisor Job Descriptions; Explained

If you're applying for an automotive service advisor position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers. When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

automotive service advisor

• Greet every customer warmly and write down as much detail as possible about their concerns.
• Create accurate estimates for each vehicle.
• Look up recommended services for each vehicle and schedule services.
• Call/Email/Text customers to explain prognosis and obtain approval.
• Schedule adequate time for the repairs to be completed.
• Contact customers to schedule unperformed maintenance & Repairs.
• Maintained a motivated and dedicated mindset to assure all demands were met.
• Advise and recommended regular car maintenance services, specific to that customer needs using BSS system.
• Responsible for making and setting appointment for fast experience.  
• Use clerical skills to file, input, and document needed information for service.
• Handle and processed revenue transactions using cash,and checks, and major credit cards.
• Resolve customer complaint and concerns to assure customer satisfaction.

automotive service advisor Job Skills

For an automotive service advisor position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few. Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

• Data Analysis
• Quality Assurance
• Troubleshooting
• Computer Literacy
• Project Management
• Database Management
• Risk Management
• Process Improvement
• Financial Management
• Business Acumen
• Supply Chain Management
• Logistics Management
• Inventory Management
• Strategic Planning
• Negotiation
• Cost Analysis
• Vendor Management
• Warehouse Management
• Distribution Management

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently. Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

• Communication
• Interpersonal
• Time Management
• Problem Solving
• Decision Making
• Critical Thinking
• Adaptability
• Organization
• Public Speaking
• Conflict Resolution
• Attention to Detail
• Self-Motivation
• Stress Management
• Collaboration
• Strategic Thinking
• Emotional Intelligence
• Flexibility
• Reliability
• Professionalism
• Customer Service
• Presentation
• Written Communication
• Social Media
• Supervisory
• Documentation
• Visualization
• Relationship Management.

How to Improve Your automotive service advisor Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Marcus Adams

• Follw up with customers regarding servise and repairs
• Develope and maintaine relationships with vendores
• Provide technicle advice and guidance to customers regarding servise and repairs.
• Trac and report service metrics and performance
• Co-ordinate with technicians on the status of repairs
• Analize customer feedback to identify areas of improvement.
• Proccess custmer payments and maintain accurrate records
• Communicate with partts department to obtain needed partss
• Negotiate with supliers on priccing and deliveryy

Avoid Spelling Mistakes and Include your Contact Information

Missing contact information prevents recruiters from understanding you're the best fit for the position..

• Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
• Make sure to use a professional email address as part of your contact information.
• Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.

How to Optimize Your automotive service advisor Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Victor Adams

Unexplained year gaps and missing job experiences are a no-no, gaps in your resume can prevent recruiters from hiring you if you don't explain them..

• It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
• Use the gap to talk about positive attributes or additional skills you've learned.
• Be honest and straightforward about the gap and explain it using a professional summary.

automotive service advisor Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an automotive service advisor position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

DHL Hiring Team

I am excited to apply for the Lead Automotive Service Advisor role at DHL. As a highly skilled Automotive Service Advisor, I am confident that I have the necessary experience and abilities to make a valuable contribution to your organization.

Growing up, I always had a fascination with Risk Management. As I pursued my education and gained experience in this field, I realized that this was where I could make the most impact. I have had the opportunity to work on things throughout my career like personal projects and voluntary work, which have developed in me a deep understanding of the challenges and opportunities in this field. I am excited to bring my passion and expertise to the role at and help your organization achieve its goals.

I appreciate the time and consideration you have given my application. I am confident that if we work together we could achieve great things and so I look forward to the opportunity to join your team.

Showcase your most significant accomplishments and qualifications with this cover letter. Personalize this cover letter in just few minutes with our user-friendly tool!

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Contemporary

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Automotive Service Advisor Resume Examples

Writing a great automotive service advisor resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

Create your resume Select from 7 professional resume templates

If you're looking for inspiration when it comes to drafting your own automotive service advisor resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the automotive service advisor job you're after.

or download as PDF

Essential Components of an Automotive Service Advisor Resume

To secure a position as an Automotive Service Advisor, crafting a compelling resume is crucial. Your resume should not only highlight your expertise and experience but also demonstrate your understanding of the automotive industry, customer service excellence, and adept problem-solving skills. Here, we'll dissect the critical sections of a comprehensive resume, discuss their significance, and provide insights on how to effectively showcase your qualifications to capture the attention of potential employers.

1. Contact Information

At the forefront of your resume should be your contact information, prominently placed for easy accessibility by recruiters. Include your full name, current address, reliable phone number, and a professional email address at the top of the first page.

Ensure your name stands out, and if applicable, append any relevant qualifications or certifications. Your address can be limited to the city and state if privacy is a concern or if you're targeting opportunities in a different location. The phone number provided should be reliable, and the email address should reflect professionalism. Additionally, consider including a link to your LinkedIn profile to offer recruiters a more in-depth view of your professional background.

2. Objective Statement

The objective statement serves as an introduction, offering a snapshot of your career goals and emphasizing your relevant skills and experiences. Tailor this section to the specific role and company, highlighting your customer service expertise, technical knowledge of automobiles, and any notable achievements in managing automotive services or repairs.

For instance, if applying to a luxury car dealership, emphasize your familiarity with high-end vehicles and exceptional customer service. Conversely, for a high-volume repair shop, focus on your multitasking abilities and resilience under pressure.

Remember, the objective statement should balance your professional aspirations with the value you can bring to the employer.

3. Work Experience

The work experience section is where you chronicle your professional journey, listing roles in reverse chronological order. Detail your responsibilities and accomplishments, quantifying your successes with metrics where possible, such as "Increased parts sales by 20% in the first quarter."

Highlight any managerial experience, familiarity with specific car brands or diagnostic tools, and use action verbs to begin each bullet point. If your background isn't directly in automotive service advising, emphasize transferable skills like communication, technical aptitude, and stress management.

4. Skills and Competencies

Your resume should showcase a blend of technical and soft skills pertinent to the role of an Automotive Service Advisor. These include in-depth knowledge of automotive systems, exceptional interpersonal skills, problem-solving acumen, salesmanship, organizational abilities, computer literacy, attention to detail, and the capacity to manage stress effectively.

Presenting these skills on your resume demonstrates to employers that you are well-equipped for the position.

5. Education and Certifications

Education and certifications validate your technical competence and commitment to the field. While a high school diploma is often the minimum requirement, additional qualifications such as an associate's degree in automotive technology or service management are advantageous. Certifications, like those from the National Institute for Automotive Service Excellence (ASE), further endorse your expertise.

Continual professional development is also essential, reflecting your dedication to staying abreast of industry advancements.

6. Achievements and Awards

This section is your opportunity to distinguish yourself by highlighting notable recognitions and accomplishments. Be specific, using figures to underscore your impact, such as "Elevated customer satisfaction ratings by 20%." Focus on achievements relevant to the Automotive Service Advisor role and consider mentioning any additional training or certifications that demonstrate your commitment to professional growth.

7. References

References corroborate your professional abilities and work ethic. Select individuals who can attest to your qualifications as an Automotive Service Advisor, such as former supervisors, colleagues, or clients. Provide complete contact details for at least three references and ensure you have their consent before listing them.

A robust reference section can significantly bolster your chances of securing the position, serving as a powerful closing statement on your resume.

Related Resume Examples

• Automotive Service Technician
• Automotive Service Manager
• Customer Service Advisor
• Automotive Sales Manager
• Automotive Detailer
• Automotive Manager

automotive service advisor resume example

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automotive service advisor resume example with 4+ years of experience

• , , 609 Johnson Ave. , 49204 , Tulsa , OK 100 Montgomery St. 10th Floor
• Home: (555) 432-1000
• [email protected]

Highly motivated, customer retention and satisfaction focused. Work well with others to achieve any goal presented. Will go beyond the basic duties included in job description to ensure jobs are completed in a timely fashion. Ability to de escalate customer frustration and find reasonable solutions to ensure customer retention and satisfaction. Nationally recognized through high sales numbers for SunBit, an up and coming vehicle service financing company. Friendly, dependable, and willing to put in the additional time needed to ensure all needs are met, company and customer.

Personable and dedicated Customer Service Representative with extensive experience in the automotive and customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Dedicated customer service specialist, talented at processing high volumes of error-free transactions and meeting departmental goals. Offers over 12 years of experience in customer service, retention and problem resolution. Smoothly manages conversational flow and diffuses difficult customer situations.

Personable, friendly and solution-oriented Service Advisor and customer service specialist with over 12 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.

• Actively listen to customer's issues, arrange appropriate service levels, based on service delivery standards
• Describe automotive issues and systems to customers to help them understand their vehicle problems.
• Performed in liaison role between customer and service technician.
• Presented sales quotes, collected payments and filed warranty claims.
• Review service history with clients and make recommendations based on needs, requests & concerns.
• Calculate and verify technician time tickets for labor invested: customer pay, warranty & internal.
• Follow-up with customers via phone or e-mail regarding service experience for customer retention reporting.
• Complete records, warranty documentation, and ensure proper maintenance of tools and equipment.
• Commission insurance agencies and warranty companies to needed meet service agreements.
• Answered customers' questions and addressed problems and complaints in person and via phone.
• Earned highest marks for customer satisfaction by providing exceptional care and service.
• Managed wide variety of customer service and administrative tasks to resolve customer issues.
• Maintained cleanliness, neatness and organization of customer areas.
• Eliminated safety hazards, removed soiled items and collected trash from customer areas.
• Responded to questions about local area and company services.
• Review service history with clients and make recommendations based on needs, requests & concerns.
• Calculate and verify technician time tickets for labor invested: customer pay, warranty & internal.

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Resume Overview

School attended.

• Ivy Tech Community College of Indiana
• Pendleton Heights High School

Job Titles Held:

• Automotive Service Advisor
• Associate of Arts

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