keurig 2.0 problem solving

Keurig Troubleshooting: How to Fix Common Keurig Problems

Author: Jovana Durovic
Edited By: Alex Azoury
Last Updated: February 9, 2024

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Jovana Durovic

Jovana is a seasoned coffee researcher with a deep-rooted passion for all things coffee. she comes from a country where people drink domestic coffee (what the rest of the world knows as turkish coffee) and where nescafe designates all instant coffees ever made. so, imagine her first encounter with, say, hario v60... yes, it was love at first sight. today she's a seasoned coffee connoisseur and a huge coffee lover. her favorite brewing methods are the v60 and traditional espresso-making..

Keurig machines are famous for producing consistent coffee day after day. But that doesn’t mean that these coffee makers are entirely problem-free. Whether it’s wear and tear or manufacturing quirks, all kitchen appliances have their issues.

Here are some answers to how to fix a Keurig.

How a Keurig Coffee Maker Works

We know that the whole point of having a Keurig is that you don’t need to know anything about making coffee. Still, understanding a little about how your machine works is a BLESSING. It will see you in good stead for when you find your Keurig not working.

While there are plenty of different models in the Keurig original and Keurig 2.0 ranges, the fundamental mechanisms are the same. There are two essential parts to the Keurig brewing process – the machine itself and the brand’s unique K-Cups .

The K-Cup is inserted into the chamber, ready for the brewing process to begin. It is punctured at the top by an upper needle, allowing hot water to enter. It’s simultaneously punctured at the bottom to allow the brewed coffee to exit into your cup. When you press the button to brew, water from the cold-water reservoir is pumped into the heating chamber.

Once the water reaches the optimal temperature, it’s pumped to the brewer, where it passes through the grounds in the K-Cup.

Despite being a capsule coffee maker, the Keurig uses an extraction method similar to drip coffee. This is compared to Nespresso coffee makers, which use pressure extraction identical to an espresso machine.

Common Keurig troubleshooting issues

Below, we’re listing 11 common problems you may encounter with your machine.

1. My Keurig won’t switch on.

It may seem simple, but if your coffee maker isn’t turning on, you should double-check all of the apparent solutions first:

Check that the power cord is plugged into the socket properly
Check that the power socket is functioning by testing other appliances
Test the Keurig machine in a different outlet

If this doesn’t work, try these steps:

Hold down the power button for 10 seconds.
Unplug the machine and remove the water reservoir. Let your Keurig sit unplugged for one hour before reassembling and switching on.

If you have tried all of the above, and the machine still won’t switch on, it’s time to contact Keurig customer care ( 1 ).

2. My Keurig is not heating water.

This problem happens if your coffee maker appears to be dispensing water properly, but it is coming out cold. This may not be a problem with the heating mechanism itself – instead, it switches off for safety reasons if it’s not pumping water correctly. The first thing to try with any electrical issue is to switch the machine off and on again. This may help reset the heating mechanism.

The water may not be pumping correctly due to clogged or dirty pipes. You can fix this by using our cleaning instructions below. If it is an issue with the water pump, try holding the brew button for five seconds. This will force the pump to work at maximum power. If none of these steps resolves the issue, you may need to replace the water pump in your Keurig machine.

3. My Keurig is stuck in preheating mode.

After switching your machine on, it will take around 3 minutes to preheat before brew. But if it takes much longer than this, there could be an issue with the machine. The first thing to try is switching off and unplugging the machine to kickstart the preheating process again.

If that doesn’t work, there is an unofficial hack that could solve the problem. Some users have found that filling the reservoir with hot water will force the machine into brew mode. Keurig recommends only using cold water in the tank, so you should attempt this solution at your own risk.

4. My Keurig is not dispensing water properly.

You may find that you press the brew button on your Keurig one day and discover that you don’t end up with a full cup of coffee. You can quickly diagnose this and just as simple to remedy.

Over time, the water line in your machine will become clogged with debris and coffee grounds. This means that only a small amount of water will pass through during the allotted brewing time. You can fix this by giving your machine a good clean using our instructions below. After you have unclogged the water line manually, you can run the machine on a brew cycle using water only to rinse out any final bits of debris.

If the descaling doesn’t help, try this method instead:

5. My coffee contains grounds.

This is another issue that’s simple to diagnose and repair. Coffee grounds in your cup are signs that your machine needs cleaning – the exit needle in particular. Over time, the grounds from K-Cups can gather in the exit needle, which are then pushed along the water line and into your cup. This is particularly true if you brew hot chocolate or other sweet drinks, as the sugars can make the needle sticky.

To remedy this, you need to clean the needle either with the Keurig tool or a paper clip. Then run the brew cycle with water only until there are no residual grounds in the water that comes out.

If you have grounds in your coffee when using a reusable K-Cup, the problem may not be the needle. Check that the capsule is closed correctly, that it is not overfilled, and that you are using the recommended grind size ( 2 ).

6. My Keurig is leaking from the bottom.

To determine the best course of action, you’ll need to discover where the leak is coming from. If your machine is leaking from the bottom even when it’s not in use, the most likely scenario is a leak in the cold-water reservoir. To confirm this, remove the reservoir and see if the water has pooled underneath. Then hold the reservoir over the sink and see if any water leaks out.

The bottom of the reservoir has a small rubber band known as an O-ring. If this is broken or misaligned, water can leak directly from here. You can replace an O-ring easily yourself, but you just need to ensure that you get the correct size. If the water reservoir itself is cracked, you’ll need to order a replacement tank from your Keurig supplier.

7. My Keurig is leaking when brewing.

If the water only leaks during the preheating or brewing cycle, there are a few reasons. The first is simply overfilling the water reservoir, which can be easy to do with machines like the K-15 Mini. It could also be a matter of the machine being clogged, in which case a good clean will remedy the issue.

Another common cause of leaking is a loose or broken upper gasket. This is a silicone part that creates a tight seal between the K-Cup and the water hose. Check that the gasket is correctly aligned by closing any gaps between the puncture needle and the K-Cup. If the piece is broken or missing, you’ll need to order a replacement.

If neither of these two solutions fixes your leakage issue, the cause is most likely a broken valve or hose somewhere inside the machine. This will require you to contact customer care.

8. My Keurig switches off mid-brew.

Keurig coffee makers have several safety features that will automatically switch off the machine. This is to prevent damage to the machine or prevents leaks on to your counter. To fix this problem, you need to find out what the machine detects as being a safety issue.

The most likely culprit is that the reservoir is not seated properly. The vibrations of the brewing cycle can cause the water tank to shift slightly, disrupting the connection between the magnetic contacts. The machine then assumes there is no water tank attached and will switch off. Switch off your machine and unplug from the socket before removing the reservoir. After five minutes, put the machine back together, ensuring that the magnets have full contact.

Some Keurig machines have an auto shut-off feature set to switch off the machine after a certain period of inactivity. Check that this feature’s timing is assigned to an appropriate period, or turn this feature off entirely.

9. “Add more water” error message

If you have sufficient water in the reservoir but are receiving this message, there is an issue with the machine not detecting the water level correctly. Try filling the reservoir to the maximum level to see if this corrects the problem.

If not, remove the reservoir and empty it. Then thoroughly clean it with soapy water and rinse well. Check the valve at the bottom to ensure it is not clogged. Reseat the tank, making sure it is sitting correctly, then fill to the maximum level.

10. My coffee tastes bad

If the taste of your Keurig coffee has suddenly changed for the worse, this is usually a sign that your machine needs a good clean. It could be a case of limescale build-up from the water supply or reside from the coffee grounds stuck in the machine. Both of these will affect the taste of your coffee. Follow our instructions below for both descaling and cleaning removable parts.

If you have recently cleaned your machine, this might also be the problem.

Residue from the descaling solution or vinegar may linger in your water reservoir or the hoses. In this case, you will need to empty all of the water from the machine, then run a few cycles using only fresh hot water. If you left a filter in the machine during the descaling process, this might have absorbed the vinegar or cleaning solution, and you will need to replace it with a fresh one.

If it’s more of general dissatisfaction with the quality of coffee that you’re brewing, try some of these tips:

Use filtered or bottled water for brewing
Alternatively, add a water filter to the machine
Try a reusable K-Cup, which will allow you to brew with fresh grounds (and more of them)
Choose a smaller cup size when brewing for stronger coffee
Remove your coffee cup early to avoid catching the last watery drips

How to clean a Keurig

Unless there is a broken part or specific electrical problem, many of the common issues you’ll encounter with the Keurig can be solved with proper cleaning. There are two parts to this: descaling and cleaning the removable parts.

Regular descaling is just part of the joy of owning a coffee maker. Depending on the water you use, calcium carbon deposits known as limescale will build up inside the machine ( 3 ). This problem isn’t limited to coffee makers but also affects kettles, water pipes and boilers. Limescale needs to be removed as it can damage the machine and change your coffee’s taste. And sadly, giving it a regular rinse is not enough.

Scale is non-toxic but if left unattended can hinder brewer performance.

You’ll need to descale your Keurig every 3-6 months, but possibly less often if you use filtered or bottled water and more often if the water in your area has high mineral content.

To descale your machine, start by tipping any existing water out. Then add an entire bottle of descaling solution to the reservoir, followed by an equal amount of water. Alternatively, you can use a 1:1 solution of white vinegar and water. Do not use both the descaling solution and vinegar.

Run the machine on a brew cycle without a K-Cup inserted. Repeat the process until the reservoir is empty. Let the machine sit with the power on for 30mins (4 hours after vinegar) before switching it off and removing and rinsing the water tank. For detailed instructions, visit our guide on how to descale a Keurig .

Cleaning the removable parts

Just as important as describing the machine is cleaning the removable parts, which you will need to do even more regularly. When cleaning any of these parts, make sure to wait 30 minutes after your last brew cycle to allow the machine to cool.

Each week you should be removing the water reservoir, the lid, the K-Cup holder and the drip tray. You need to wash these in warm soapy water with a soft cloth. Some parts are claimed to be dishwasher safe by Keurig, but washing by hand will avoid any accidental damage. Rinse well and leave to air dry. Drying with a cloth may cause lint residue, which could clog the machine or end up in your coffee.

For many of the solutions above, we have recommended cleaning the needles and the waterline. You can do this as often as required. To clean the exit needle:

Start by removing the pod holder from the brewing chamber.
Remove the funnel to expose the tube on the underside of the pod holder. Straighten one end of a paperclip, and gently insert this into the tube, jiggling it to remove any debris.
Rinse under running water and leave to air dry.

The entrance needle will need to remain in the machine for cleaning. Look on the underside of the brew head, and you will be able to see two holes. These can be cleaned in the same way as the exit needle. Just be careful during this process as the needle is very sharp.

You can clean the water lines using a plastic straw.

Make sure to do this over a sink to avoid any mess.

First, locate the spout that passes water from the reservoir into the machine. Tip the machine upside down over the sink, then hold the straw up to the spout, creating a seal with your hands. You could also use a damp paper towel. Blow sharply into the straw to help free any debris that’s trapped in the hose. After reassembling, running a brew cycle with clean water should flush out any remaining grounds or waste.

Final thoughts

Even if your Keurig is running smoothly, it’s essential to clean and maintain it for now. Regular descaling and cleaning removable parts can prevent many of the issues you might encounter, as well as extending the life of your machine.

Which is the best Keurig coffee maker?

The best Keurig coffee maker for you will depend on your needs and budget. We like the Keurig Elite for its versatility and programmable features. But you can check out our full guide to the best Keurig coffee makers here.

Can I make iced coffee with a Keurig?

Yes, you can make iced coffee with Keurig machines. Extract a shot of coffee over a mug of ice, then add milk and sweetener to taste. The Keurig K-Elite has a special “Iced” function that brews a strong shot suitable for iced coffee.

What is different about the Keurig 2.0?

The biggest difference with the Keurig 2.0 compared to classic models is that the 2.0 will only brew with Keurig-brand K-Cups. The machines do feature some additional functions, such as brewing larger cup sizes, including carafes of coffee.

Gary, John, Robbin, & Don. (2022, November 10). Fix your Keurig: Troubleshooting problems & solutions. Retrieved from http://mykup.com/fix-keurig-problems-troubleshoot-issues-solutions-tips/
Here’s how to get the most out of your REUSABLE K-CUP. (n.d.). Retrieved March 03, 2021, from https://www.ifixit.com/Answers/View/249127/Why+is+it+spitting+coffee-grounds+from+top
How to remove limescale from tap water? – tapp water. (2020, September 11). Retrieved from https://tappwater.co/blogs/blog/limescale-tap-water-filter

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Keurig Troubleshooting: How To Fix 10 Common Problems

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I remember in high school when all the cool kids’ parents had Keurigs in their homes.

While Keurigs have become a lot more common and accessible today, they’re not without their flaws.

From time to time, they do break down, and when that happens, you need to know how to fix them.

To help you out, I’ve put together a complete Keurig troubleshooting guide so you can avoid any future issues.

Keep reading for the solutions to some common Keurig coffee maker problems!

Table of Contents

1. Keurig Is Not Turning On

There are three reasons why your Keurig might not turn on when you press the power button:

You didn’t plug the machine in the right way.
Your power outlet is malfunctioning.
You fail to push the coffee machine’s power button directly.

First, start by ruling out whether or not the machine is plugged in correctly. Check whether the machine is connected to a power outlet. If it’s correctly connected, the power outlet could be to blame.

If it is but it’s still not turning on, try to plug other appliances into the same outlet. You know it’s the outlet’s fault when they don’t turn on either.

To solve this, plug your Keurig into a different power outlet.

On the other hand, if your outlet is fine and the machine is properly connected, make sure you’re pushing the power button correctly.

For Keurig 2.0s or Keurig Pluses, the power icon is found on the LCD screen’s lower right corner. You need to tap that, and a welcome note should appear, meaning you’ve turned on the machine.

2. Keurig Is Not Brewing

The main reasons why your Keurig doesn’t brew are due to air bubbles and debris in the machine’s inner tubing.

To get debris out of your Keurig, try running the machine without a K-cup in it.

You can also use a descaling solution, such as a few drops of white vinegar in water, to help flush out the machine. This helps get rid of calcium scaling in the device.

Just make sure to flush your machine out with clean water afterward to get rid of the vinegar!

If air bubbles are to blame, on the other hand, you’ll want to pour water into the machine’s reservoir until it reaches the brim.

Then, unplug the machine and shake it a few times. This helps dislodge air bubbles from your Keurig and gets it running again.

Finally, misaligned parts could be to blame for your Keurig not working. If this is the case, just double-check that the K-cup, water tank, cup holder, handle, and lid are all properly attached.

And of course, don’t forget to check whether you have fresh water in the water tank.

Related Reading : Keurig Frother Not Working: 8 Problems And Easy Solutions

3. Keurig Coffee Tastes Bad

Does your coffee taste bad every time you brew it with your Keurig?

If so, a few things could be to blame:

You haven’t cleaned your machine in a while
You’re using tap water instead of filtered water
You’re using low-quality K-cups

The easiest fix here is to switch from using tap water to filtered water. Filtered water helps slow down the build-up of scale and coffee grounds. This build-up can affect how your coffee tastes.

If you already use filtered water, you might want to try switching your K cup pod. Sometimes, using low-quality coffee can lead to burnt or overly acidic flavors in your drink.

Finally, you can always run the descaling system on your machine.

Descaling may vary depending on your Keurig model. So, it’s always best to check the manual that comes with your machine to make sure you’re doing it correctly.

In general, however, you’ll descale your machine like this:

Remove water from the reservoir and the drip tray.
Remove coffee pods and filter.
Add a 1:1 water and Keurig descaling solution ratio to the machine’s water tank.
Run a descaling cycle depending on the instructions of your model.
Run a few cycles of water-only rinsing.

With that, you should have your coffee tasting the way you like once again!

4. Keurig Doesn’t Heat the Water

If you’re making a hot cup of coffee with your Keurig but it comes out cold, there are a few things that could be going on:

A malfunctioning heat system because of a damaged water pump
Calcium and coffee grounds clogging in your Keurig

A malfunctioning water pump causes the main heat system to shut down. This prevents overheating.

To fix this, clean your machine. Also, clean the tank’s bottom, especially the valve and the machine where the tank is placed.

Another possible solution is holding the brew button to restart the machine.

If neither of those solutions works, your water pump may be damaged. If that’s the case, you’ll need to get in touch with Keurig support to get a replacement part.

5. Keurig Is Leaking

When your Keurig is leaking , it usually either leaks from the bottom of the machine or during the heating process.

Let’s start by talking about leakage from the bottom of the machine. A few reasons why your machine might leak from the bottom include:

Damaged or overfilled water reservoir
Damaged o-ring
Damage to the internal water tank

To fix these issues, you’ll generally just have to get a replacement part. However, you can also try making sure not to overfill the water reservoir.

Also, make sure that the water from the water reservoir is cold.

When it comes to leaks while the machine is heating up, the reasons why you’re getting leaks are a bit different.

Here are a few common reasons for leaks along with their solutions:

Overfilled water reservoir: make sure not to pour any water past the maximum line on the machine.
Clogged coffee maker: descale the coffee machine by flushing it out with a water and vinegar solution.
Loose upper gasket: tighten the gasket using a wrench or if it’s damaged, replace it.
The puncture needle has debris accumulation: wipe down the puncture needle to remove coffee grounds and debris.

These quick fixes should put a stop to your leaks in no time!

6. Keurig Lights Are Blinking

Blinking lights on your Keurig coffee machine has different solutions, depending on what Keurig model you have. For a Keurig Classic, you can try pressing these buttons simultaneously:

If all these buttons continue blinking, try following these steps:

Make sure the water reservoir is correctly positioned.
Run a 6 or 8-ounce water-only brew. If the machine dispenses the right amount of water, the lights should stop blinking
If the issue persists, change your charcoal filter and place it back inside the brewer.
Run another couple of water-only brews. Keep running water-only brews until the machine pours the right amount of water

The procedure is different for a Keurig Platinum. For this machine, try following these steps:

Turn off the brewer
Press and hold the machine’s auto-off button.
If your brewer has two size options, press and hold their buttons simultaneously.
For models with three size options, press the medium and large size buttons altogether.
Release all the buttons when all the lights stop blinking and go off.
The brewer will start by itself. If not, turn it on and start brewing your coffee.

Another possible cause of Keurig lights flashing is the charcoal filter needing replacement. If that’s the case, go ahead and replace the charcoal filter.

What if you descaled your Keurig, but descale light stays on ? Resetting your machine might solve the issue.

7. Keurig Dispenses Too Much or Too Little Coffee

Another common Keurig problem is if your Keurig is dispensing too much or too little coffee.

If your Keurig is dispensing too much coffee, you can first try cleaning the puncture needle using a paper clip. If this trick doesn’t solve the problem, follow the steps below:

Unplug the machine.
Remove the water tank.
Get your machine, and go to the sink.
Turn your Keurig brewer upside down.
Slap your machine’s base using your palm several times. This can help remove debris.
Reassemble back your Keurig.
Run one water-only cleansing brew cycle.

On the other hand, if your Keurig dispenses too little coffee, other problems could be to blame. Usually, this is because it’s clogged.

If it’s clogged, you’ll want to clean all entrance and exit needles. You’ll then need to run a few water-only brews a few times.

If the problem persists, descale the machine to remove buildup in the line.

8. Keurig Coffee Leaves Grounds in The Cup

Sometimes, your Keurig coffee maker may leave some coffee ground in your cup.

One reason your cup might have coffee grounds in it is that you’re using distilled or softened water in your machine. Try switching to bottled water and run a few water-only brew cycles before adding a new k-cup to the machine.

Another reason you might find grounds in your cup is if you have a clogged exit needle. Clean it and run several water-only brews.

Also, using a reusable filter with the wrong grind size can also cause this to happen. Make sure to read the instruction manual to check what grind size is compatible with the filter.

In general, you should only use coarsely ground coffee with reusable filters.

9. Keurig Shows “Add Water,” But It’s Full

Sometimes, your machine might tell you to add water even though the reservoir is full. If this happens, it could be due to:

A poorly positioned water reservoir
A clogged water filter
A dirty machine

Of course, you should start with the easiest fix. That would be repositioning the water reservoir. Make sure its magnetic contacts are touching those on your Keurig coffee maker.

If repositioning doesn’t work, clean the water filter and water reservoir. You can use warm water with a few drops of dishwashing liquid to clean the filter.

After that, wipe down the reservoir with a damp cloth. Check the machine’s filter and make sure it’s clean and not clogged.

Also, try checking and cleaning the valve underneath the machine as it can also get clogged.

Remember that a clogged valve can also cause problems. Don’t forget to clean your machine’s exit needles, too!

10. Keurig Keeps Turning Off

When your Keurig keeps on turning off on its own , it’s impossible for you to brew your cup of joe.

This problem often stems from your models’ auto-on/off or energy-saver features and differs a bit depending on your Keurig model.

With the Keurig Mini, you may find that the machine turns off on its own after 90 seconds. If it turns off immediately, however, you’ve got a different problem.

If that’s the case, you’ll want to check that the magnets are correctly aligned on your water tank. When they’re not properly aligned, the machine may turn off independently.

For newer machines, you can actually disable the auto-off feature. This will prevent the machine from switching itself off before you use it.

If the feature is enabled, you’ll see a green indicator illuminated, which means the brewer will shut off after two hours. To turn it off, press the Auto-off button, which will switch off the green indicator light.

For newer models, you can actually switch this feature off on the LCD menu. Just press the left button multiple times until it says ‘off’.

How to Reset a Keurig Machine

It’s easy to reset your Keurig machine when you have newer models. You can simply select the factory reset option in the LCD menu.

But you don’t have that advantage if you have one of the older or less expensive models, such as K-Slim and K-Mini.

If that’s the case, you’ll need to follow these steps:

Turn off your Keurig machine and unplug it. Remove its water tank.
Keep it unplugged for a while with an unattached reservoir.
After minutes to a few hours, plug your machine back in.
Turn on your Keurig coffee maker. Reattach and position the water reservoir.

If the procedure above does not work, try this method:

Unplug and plug your machine back in.
Open the lid and close it.
Press and hold the power button.
While pressing the on/off button, press the small, medium, and large cup size buttons.
The machine will pump on its own to prime itself.
It should be functioning properly now.

How to Contact Keurig Support

When you have exhausted all possible measures to try to fix your Keurig and you’ve still got problems, it’s time to contact Keurig customer service.

The best way to contact customer support is by calling their phone line at 1-866-901-2739 . The customer hotline is available seven days a week.

You can also connect with a Keurig representative by live chat. You can also submit a ticket on their website explaining your issues.

Once they receive your ticket, a customer representative will contact you via email.

So, did you find this Keurig troubleshooting guide helpful?

I sure hope so!

Even when things seem dire, you can usually implement these tips and have your machine working again.

And, if all else fails, you can always reset your machine or contact Keurig customer support.

Now, if your machine doesn’t have any problems and you just need a guide to using the machine, I’ve got your back there.

Check out this guide for all you need to know!

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