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5 Mechanical Service Engineer Resume Examples for 2024

• Mechanical Service Engr
• Mechanical Service Engr 2
• Mechanical Service Engr 3
• Mechanical Service Engr 4
• Mechanical Service Engr 5
• Mechanical Service Engineer Resume Writing 101

Working as a mechanical service engineer, you’re responsible for the installation, maintenance, and repair of a range of mechanical systems. You leverage your years of experience to troubleshoot issues, conduct inspections, and ensure the highest level of compliance with safety standards. 

It’s complicated work, but to an expert like you, it might almost seem easy when compared to the task of writing an effective cover letter and distilling your entire career down into a one-page resume . 

We’re here to help. Our mechanical service engineer resume templates provide the perfect format to showcase your skills . Along with our tried-and-true resume tips, you’ll be able to craft a compelling and concise application that’s sure to land you your dream role.

Mechanical Service Engineer Resume

or download as PDF

Mechanical Service Engineer 2 Resume

Mechanical Service Engineer 3 Resume

Mechanical Service Engineer 4 Resume

Mechanical Service Engineer 5 Resume

Related resume examples

• Mechanical Design Engineer
• Entry-level Mechanical Engineering
• Mechanical Engineering Internship
• Mechanical Project Engineer
• Mechanical Engineer

What Matters Most: Your Engineering Skills & Previous Experience

To excel at your role, you need a whole host of skills that are beyond the comprehension of many people outside your industry. Technical knowledge of mechanical systems has to go hand-in-hand with excellent problem-solving and communication skills. 

Although both soft skills and hard skills are important, it’s best to reserve this part of your resume for your engineering know-how. 

Let your certifications and licenses vouch for your technical knowledge, and use your work experience points to highlight your soft skills. They’ll also shine in the cover letter and during the interview.

In your skills section, you should focus on the technologies, tools, and software you’re proficient in. This shows in-depth knowledge and first-hand experience of the job compared to listing attributes like “problem solver” or “troubleshooting skills”. You can also mention specific areas of engineering that you’re a pro in, such as kinematics or thermodynamics.

9 best mechanical service engineer skills

• Preventive Maintenance
• Safety Protocols
• Autodesk Inventor
• Mechanical Codes
• Thermodynamics

Sample mechanical service engineer work experience bullet points

When you report on the results of your projects, you record the exact methods you used and the results you were able to achieve, ranging from reductions in time and money to increases in the safety of use. 

This kind of data is exactly what you need to dig up again for your resume. Gather a varied collection of your results and achievements to include, making sure to cover multiple areas like troubleshooting, collaborations, safety protocols, and analysis. Add a metric to each bullet point to further emphasize your expertise.

Along with the stats and figures, these achievements will catch the eye of hiring managers and demonstrate the impact you can make through your work. They will also make great talking points for the interview stage.

Here’s how to use measurable impact in your resume:

• Implemented energy-saving measures resulting in a 17% reduction in HVAC energy consumption across multiple client sites
• Conducted root cause analysis on recurring system failures, implementing corrective measures that reduced system downtime by 20%
• Developed and implemented a safety training program, reducing workplace accidents by 30%
• Led a team in the retrofitting of 50 HVAC units with energy-efficient components, resulting in annual energy savings of $100,000

Top 5 Tips for Your Mechanical Service Engineer Resume

• Licenses and certifications such as HVAC Excellence Certifications or your Professional Engineer (PE) license are important validations of your skills and expertise, so they should have their own section on your resume. 
• Safety compliance is an absolute necessity in mechanical engineering, so you should highlight your experience and commitment to impeccable safety standards. This includes OSHA standards, lockout/tagout procedures, or personal protective equipment usage.
• Use your work experience bullet points to show that you’re easy to work with. By mentioning that you led a team or collaborated with a cross-functional team, you can show that you have excellent teamwork and communication skills .
• Different jobs will focus on different equipment or use varying software, and your resume needs to mirror the specifics mentioned in the job description . This will help you pass initial keyword screenings and stand out to recruiters. 
• Written reports and communication are also an important part of the job, so it’s useful to show your commitment to quality and clarity by making sure your resume is professionally formatted and error-free. 

A large and visible header for your name and title with a wide margin for technical skills, education, and certifications is a great layout. You can then dedicate the rest of the space to work experience, certifications, and skills, using concise bullet points and clear headings. 

Try to mention instances in your work experience where you’ve successfully solved problems, such as a heat pump failure, and implemented effective solutions. Remember to include stats and figures to make your achievements stand out. 

No, it’s much better to reserve space for work experience bullet points. Your resume should fit all on one page, and focus solely on information recruiters need to progress you to the next stage of the application process. 

Service Engineer Resume Examples (Template & 20+ Tips)

Create a standout service engineer resume with our online platform. browse professional templates for all levels and specialties. land your dream role today.

Welcome to our Service Engineer Resume Example article – a resource for anyone looking to create a stand-out resume for a career in service engineering. This article will provide a comprehensive overview of the skills, qualifications, and experience needed to land a job in this field. You'll find tips and advice on how to write an effective resume, as well as a detailed example of a service engineer resume. With this information, you'll be able to create a resume that will get you noticed by potential employers.

We will cover:

• How to write a resume , no matter your industry or job title.
• What to put on a resume to stand out.
• The top skills employers from every industry want to see.
• How to build a resume fast with our professional Resume Builder .
• What a resume template is, and why you should use it.

What does a Service Engineer do?

A Service Engineer is responsible for providing technical assistance and troubleshooting for customers, as well as installing and repairing equipment. They may be responsible for maintaining and repairing products, performing routine maintenance, and providing technical support. They also must have an understanding of electronics and software.

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What are some responsibilities of a Service Engineer?

• Troubleshooting, repairing, and maintaining equipment
• Carrying out inspections, tests, and preventative maintenance on equipment
• Installing, configuring, and upgrading equipment
• Documenting and reporting maintenance activities
• Conducting user training and providing technical support
• Working with customers to understand their needs
• Creating and implementing systems to improve efficiency
• Resolving customer complaints and providing solutions
• Managing spare parts inventory and ordering supplies as needed

Sample Service Engineer Resume for Inspiration

Service Engineer

Name: James Smith

Address: 1234 Main Street, Anytown, USA

Phone: 123-456-7890

Email: [email protected]

James Smith is an experienced Service Engineer, having worked in the industry for over 10 years. He has a solid understanding of engineering concepts and principles, as well as the ability to troubleshoot and solve complex technical issues. He is knowledgeable in both electrical and mechanical engineering and has experience with both industrial and consumer products.

Work Experience

• Service Engineer, ABC Engineering Services, Anytown, USA (2012 - Present)
• Provide technical support for industrial and consumer products.
• Identify and troubleshoot complex mechanical and electrical issues.
• Perform routine maintenance and repairs.
• Develop and implement test protocols.
• Field Service Technician, XYZ Engineering, Anytown, USA (2008 - 2012)
• Provided onsite repairs for industrial and consumer products.
• Diagnosed and repaired complex mechanical and electrical issues.
• Performed preventive maintenance.
• Bachelor of Science in Electrical Engineering, Anytown University, Anytown, USA (2008)
• Strong understanding of electrical and mechanical engineering principles.
• Proficient in troubleshooting and repairing complex technical issues.
• Proficient in using various test and diagnostic equipment.

Certifications

• Certified Maintenance and Reliability Professional, Anytown Certification Institute (2012)
• Electrical and Mechanical Systems Technician, Anytown Certification Institute (2008)
• English (Fluent)
• Spanish (Basic)

Resume tips for Service Engineer

Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need Service Engineer resume tips. We collected the best tips from seasoned Service Engineer - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.

• Highlight technical skills relevant to the position.
• Include accomplishments, such as awards or certifications.
• Include experience with relevant software and hardware.
• Outline any experience with customer service, troubleshooting, and problem-solving.
• Include any relevant additional training or education.

Service Engineer Resume Summary Examples

A Service Engineer Resume Summary or Resume Objective is an important tool for any job-seeker in the service engineering field. It provides the employer with a snapshot of your professional experience and qualifications for the position. It is a great way to stand out from other applicants by demonstrating your knowledge and experience of the engineering field. Additionally, it can highlight any special skills or certifications you have that could make you a valuable asset to the company. Finally, it is an effective way to showcase your enthusiasm for the position and convince the employer that you are the right fit for the job. For Example:

• Experienced Service Engineer with 7+ years of experience in providing technical support and customer service. Skilled in troubleshooting and repairing a variety of electronic products and systems.
• Motivated Service Engineer with solid knowledge in the installation and maintenance of computer systems and networks. Possesses excellent customer service and problem-solving skills.
• Resourceful Service Engineer with 5+ years of experience in the repair and installation of various electronic products. Highly organized and detail-oriented with strong communication skills.
• Dedicated Service Engineer with 5+ years of experience in diagnosing and troubleshooting various electronic components. Experienced in providing quality customer service in a timely manner.
• Highly skilled Service Engineer with 10+ years of experience in providing technical support and maintenance for electronic products and systems. Competent in resolving customer issues quickly and efficiently.

Build a Strong Experience Section for Your Service Engineer Resume

Building a strong experience section for a service engineer resume is important because it allows potential employers to get a better understanding of your skills and capabilities. By including relevant job titles, duties, and accomplishments, you can demonstrate the value you can bring to the organization. Additionally, employers are looking for engineers with specific experience and a proven track record of success, which you can highlight in your experience section. This section can also help to demonstrate your technical knowledge and improve your chances of being hired. For Example:

• Provided service and support for maintenance and repair of mechanical, electronic and hydraulic systems.
• Performed preventative maintenance and minor repair of production equipment.
• Diagnosed and repaired mechanical, electrical, and hydraulic systems.
• Conducted on-site training for customers on equipment operation and maintenance.
• Assisted in the installation and commissioning of new equipment.
• Responded to service requests promptly and efficiently.
• Reviewed and updated service records and documents.
• Utilized advanced diagnostic equipment to identify issues and develop solutions.
• Implemented safety procedures and protocols for service operations.
• Maintained and repaired all types of equipment and machinery.

Service Engineer resume education example

A Service Engineer typically needs at least a two-year Associate’s degree in engineering technology or a related field. Depending on the type of equipment the engineer is servicing, a Bachelor’s degree in mechanical, electrical, or industrial engineering may be required. In addition, they may need to be certified by the manufacturer of the equipment they are servicing. Other important qualities for a Service Engineer include excellent problem-solving and communication skills, as well as the ability to work independently with minimal supervision. Here is an example of an experience listing suitable for a Service Engineer resume:

• B.Tech in Electronics and Communication Engineering from XYZ University, 2015
• Diploma in Computer Science from ABC Institute, 2012
• Advanced Diploma in Industrial Automation from PQR Institute, 2011

Service Engineer Skills for a Resume

Adding skills to a Service Engineer Resume is important because it helps employers quickly determine if a candidate is qualified for the job. Skills should be listed in order of relevance to the position and should include any relevant technical skills, soft skills, and experience. Examples are not necessary because employers can easily determine the relevance of a skill based on the job description. Soft Skills:

• Problem-solving
• Time-management
• Communication
• Diagnostic Ability
• Organizational
• Adaptability
• Customer Service
• Attention to Detail
• Interpersonal Skills
• Troubleshooting
• Diagnostic Testing
• Computer Programming
• Electrical Wiring
• Data Analysis
• Mechanical Repair
• Technical Support
• Network Administration
• Systems Maintenance

Common Mistakes to Avoid When Writing a Service Engineer Resume

In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.

• Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
• Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
• Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
• Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
• Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
• Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
• Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.

Key takeaways for a Service Engineer resume

• Highlight relevant certifications, training, and experience.
• Include your technical and soft skills.
• Discuss any customer service and problem-solving accomplishments.
• Showcase your ability to work in a team environment.
• Emphasize your efficiency and attention to detail.
• Highlight any awards or recognition you have received.
• Include any relevant education.
• Mention any troubleshooting or repair experience.
• Demonstrate your ability to follow instructions and stay on task.

Service Engineer Resume Samples

This page provides you with Service Engineer resume samples to use to create your own resume with our easy-to-use resume builder . Below you'll find our how-to section that will guide you through each section of a Service Engineer resume.

Tips for writing your resume

To land the perfect job, you need the perfect resume. In today’s crowded job market, it is more important than ever to stand out among the competition. When you write your resume, it is vital that you get everything right, from the organization of the template to the details of your work experience. To make sure your resume is flawless, here are some tips for writing the best resume possible.

Let them know where to contact you

Your resume should begin with your contact information. It is very important that potential employers, having read your resume, know how to contact you! At the top of your resume, include your name, phone number, email address, and city.

Introduce yourself

A personal summary, though optional, is a great way to introduce yourself to an employer with your resume. This section is comprised of one or two paragraphs where you can feature your notable accomplishments and highlight your most valuable skills. Your summary should give employers a brief outline of your experience and capabilities and intrigue them to keep reading.

What do you do best?

Shorter than a work history section, in a skills section you can efficiently list your core competencies in a way that is direct and easy to read. Showcase the skills and abilities that you bring to the job, focussing on those which distinguish you from the competition. The more useful and unique your skills are, the more you will stand out to an employer.

Showcase your achievements

Display your work experience in reverse-chronological order, beginning with your most recent position at the top of the section. Describe for each job your title, responsibilities, and accomplishments, with a focus on performance and results rather than duties. Use action words like ‘developed, ‘produced’, and ‘delivered’ when describing your work history to create compelling and impactful descriptions of your experience. Highlighting quantifiable information, like performance metrics and revenue, is a great way to demonstrate your abilities.

What did you learn, and where did you learn it?

Your education section should include the name of any post-secondary schools you attended, the degrees you earned, and any academic distinctions you achieved that you deem worth featuring. If they are particularly relevant, you can also include major areas of study and important projects that you participated in. Like the work experience section, your education should be displayed in reverse-chronological order.

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1 Service Engineer Resume Example for Your 2024 Job Search

Service Engineers are the unsung heroes who ensure that every machine and system operates smoothly and efficiently. Just like a well-oiled piece of machinery, your resume must showcase your ability to maintain, troubleshoot, and optimize with precision and skill. Both a Service Engineer and a standout resume are defined by their reliability, performance, and the seamless experience they provide to those who depend on them. In this guide, we'll explore top-tier Service Engineer resume examples that will help you fine-tune your own professional presentation.

Resume Examples

Resume guidance.

• High Level Resume Tips
• Must-Have Information
• Why Resume Headlines & Titles are Important
• Writing an Exceptional Resume Summary
• How to Impress with Your Work Experience
• Top Skills & Keywords
• Go Above & Beyond with a Cover Letter
• Resume FAQs
• Related Resumes

Common Responsibilities Listed on Service Engineer Resumes:

• Diagnosing and troubleshooting equipment or system malfunctions and failures.
• Performing regular maintenance and service checks on equipment to ensure optimal functioning.
• Providing technical support and guidance to customers on how to use and maintain their equipment properly.
• Installing new equipment and systems, including calibration and configuration to meet customer specifications.
• Updating service records and technical documentation related to equipment maintenance and repairs.
• Training end-users and junior service staff on the operation and maintenance of the equipment.
• Responding to emergency service calls and resolving issues in a timely manner to minimize downtime.
• Ordering replacement parts and managing inventory to ensure availability of necessary items for service tasks.
• Collaborating with engineering teams to provide feedback on product design and performance issues.
• Ensuring compliance with safety regulations and maintaining a safe work environment.
• Communicating effectively with customers to understand their needs and provide excellent customer service.
• Staying current with the latest technologies and advancements in the field to improve service delivery.

You can use the examples above as a starting point to help you brainstorm tasks, accomplishments for your work experience section.

Service Engineer Resume Example:

• Streamlined the equipment maintenance process, reducing downtime by 40% and extending the average lifespan of machinery by 25% through proactive service schedules.
• Developed and conducted specialized training programs for clients, enhancing their ability to maintain equipment which led to a 30% reduction in service calls.
• Played a pivotal role in a cross-departmental team that redesigned a high-demand product, resulting in a 15% improvement in performance and a 10% reduction in manufacturing costs.
• Orchestrated the installation and commissioning of industrial machinery at 50+ client sites, achieving a 98% first-time right installation rate and enhancing customer satisfaction.
• Implemented an inventory management system for spare parts that cut waste by 20% and improved parts availability by 35%, significantly speeding up repair times.
• Responded to and resolved critical emergency breakdowns within a 4-hour window, surpassing the industry standard and contributing to a 90% customer retention rate.
• Diagnosed and resolved complex technical issues in advanced machinery, achieving a 95% success rate in first-visit fixes and boosting overall equipment efficiency by 30%.
• Authored comprehensive service reports that led to the adoption of three major product improvements, directly enhancing product reliability by 20%.
• Collaborated with sales and engineering teams to support pre-sales technical demonstrations, contributing to a 25% increase in year-over-year sales for targeted product lines.
• Equipment maintenance and troubleshooting
• Preventive maintenance planning
• Technical training and knowledge transfer
• Product development and improvement
• Project management
• Installation and commissioning of machinery
• Inventory management and optimization
• Emergency response and critical problem-solving
• Technical diagnostics and analytical skills
• Service reporting and documentation
• Collaboration with cross-functional teams
• Pre-sales technical support
• Customer service and retention
• Efficiency optimization
• Time management and prioritization

High Level Resume Tips for Service Engineers:

Must-have information for a service engineer resume:.

• Contact Information
• Resume Headline
• Resume Summary or Objective
• Work Experience & Achievements
• Skills & Competencies
• Certifications/Training

Let's start with resume headlines.

Why Resume Headlines & Titles are Important for Service Engineers:

Service engineer resume headline examples:, strong headlines.

• These headlines are compelling because they concisely convey the Service Engineer's experience, sector-specific skills, and measurable achievements. They highlight the candidate's proactive approach, customer service orientation, and technical certifications, which are key attributes that hiring managers seek in a Service Engineer. Additionally, the mention of quantifiable results, such as reducing equipment downtime, directly addresses the impact the candidate can have on a potential employer's operations.

Weak Headlines

• The headlines provided are too generic and fail to capture the unique strengths or achievements of the Service Engineer. They do not quantify the experience or specify the types of equipment or technology the candidate is proficient with. Moreover, they lack any mention of key accomplishments, special projects, or the impact the candidate has had on previous employers, such as reducing downtime or improving system efficiencies.

Writing an Exceptional Service Engineer Resume Summary:

Service engineer resume summary examples:, strong summaries.

• These summaries are strong because they each provide a clear demonstration of the Service Engineer's expertise and the tangible value they bring to an organization. They include specific metrics that quantify their achievements, such as reduced downtime, customer satisfaction rates, and equipment malfunction reductions. Moreover, they highlight the candidate's adaptability, technical skills, and commitment to continuous improvement, which are key qualities that hiring managers look for in Service Engineers.

Weak Summaries

• The summaries provided are weak because they lack specificity and measurable achievements. They do not include any details about the types of equipment or systems the Service Engineer is experienced with, nor do they mention any particular successes or contributions to past employers, such as reducing downtime or improving system performance. To make these summaries stronger, they should include quantifiable results, specific technical skills, and examples of how the candidate's work has positively impacted their previous roles.

Resume Objective Examples for Service Engineers:

Strong objectives.

• These objectives are strong because they clearly articulate the candidates' relevant technical skills, eagerness to apply their knowledge, and commitment to service excellence, which are key traits that hiring managers look for in Service Engineers. They also demonstrate a readiness to contribute positively to the organization's goals, showcasing the candidates as valuable assets to prospective employers.

Weak Objectives

• The objectives provided are weak because they are too vague and do not convey the candidate's specific qualifications, experiences, or areas of expertise. They fail to mention any measurable achievements, certifications, or specialized training that could set the candidate apart from others. Additionally, they do not address how the candidate's contributions could specifically benefit the potential employer, which is a missed opportunity to make a strong first impression.

Write a More Targeted Resume with AI

Speed up your resume creation process with the resume builder . generate tailored resume summaries in seconds., how to impress with your service engineer work experience:, best practices for your work experience section:.

• Highlight specific technical skills and certifications: Detail your expertise with particular systems, machinery, or software, and include any relevant certifications or ongoing education that keeps you at the forefront of service engineering technology.
• Quantify your impact on system uptime and reliability: Use metrics to demonstrate how your work has improved system performance, reduced downtime, or increased reliability. For example, "Reduced equipment downtime by 20% through proactive maintenance and rapid response to service requests."
• Emphasize problem-solving and troubleshooting prowess: Describe complex technical issues you've resolved and the innovative solutions you've implemented, showcasing your analytical and critical thinking skills.
• Illustrate your role in customer satisfaction: Provide examples of how you've effectively communicated with clients, managed service calls, and followed up to ensure customer satisfaction and service quality.
• Detail your experience with preventive maintenance programs: Explain how you've developed or improved preventive maintenance schedules to extend equipment life and optimize performance.
• Showcase project management abilities: If you've led or been a key player in service projects, describe the scope, your role, the tools and techniques used, and the outcomes achieved.
• Discuss your collaboration with cross-functional teams: Highlight instances where you've worked with sales, R&D, or manufacturing teams to provide technical support, improve product design, or deliver training.
• Mention any leadership or training roles: If you've trained junior engineers or technicians, or led a team, describe your approach and any positive outcomes, such as improved team performance or enhanced skill sets.
• Reflect on safety and compliance: Demonstrate your knowledge and adherence to industry safety standards, regulations, and best practices, and any role you've played in safety audits or compliance checks.
• Use action verbs to convey your responsibilities: Start bullet points with verbs like "maintained," "repaired," "upgraded," "implemented," or "optimized" to clearly articulate your actions and contributions.
• Include any relevant software or tools proficiency: Mention your experience with service engineering software, diagnostic tools, or inventory management systems that are essential in your field.
• Adapt your resume language to match job descriptions: Incorporate keywords and phrases from the job posting to align your experience with what employers are seeking and to pass through Applicant Tracking Systems (ATS).

Example Work Experiences for Service Engineers:

Strong experiences.

• Orchestrated the deployment and maintenance of industrial machinery for a leading manufacturing firm, achieving a 98% equipment uptime rate and reducing downtime costs by 40% over a two-year period.
• Developed and executed a comprehensive training program for new service engineers, resulting in a 35% reduction in onboarding time and a 20% increase in first-time fix rates.
• Implemented a predictive maintenance strategy using IoT sensors, leading to a 25% decrease in unscheduled maintenance calls and a 15% extension in the lifespan of critical equipment.
• Revamped the service protocol for a fleet of 200+ HVAC units, which led to a 30% improvement in service response times and a 50% reduction in customer complaints within the first year.
• Introduced a customer feedback system that directly influenced service process improvements, leading to a 45% increase in customer satisfaction scores and a 20% growth in service contract renewals.
• Managed emergency response efforts for critical system failures, consistently restoring operations within the 4-hour target window and maintaining a 100% compliance rate with industry safety standards.
• Engineered a remote diagnostic toolkit for field service operations, which reduced the need for on-site visits by 60% and slashed travel expenses by $150,000 annually.
• Collaborated with the R&D team to identify and rectify recurring equipment faults, resulting in a 50% reduction in warranty claims and enhancing the company's reputation for reliability.
• Championed the adoption of a mobile service application that streamlined work order management, cutting administrative time by 25% and increasing engineer productivity by 20%.
• The examples provided are strong because they demonstrate the Service Engineer's ability to significantly improve operational efficiency, customer satisfaction, and cost savings through proactive and innovative approaches. The use of quantifiable metrics illustrates the direct impact of their work on the business. Furthermore, these experiences showcase a blend of technical expertise, problem-solving skills, and customer service acumen, which are critical traits for a Service Engineer.

Weak Experiences

• Conducted routine maintenance and repairs on various types of machinery, ensuring they operated according to specifications.
• Assisted in troubleshooting technical issues, often resolving problems to minimize downtime for clients.
• Provided customer support and training on new equipment, helping users understand basic functions and maintenance procedures.
• Participated in the installation of industrial equipment, following guidelines to ensure proper setup.
• Collaborated with a team of engineers to address service calls and deliver timely solutions to customer issues.
• Documented service reports and feedback from clients to contribute to the company's service knowledge base.
• Worked on enhancing the efficiency of HVAC systems for a variety of clients, focusing on improving system performance.
• Engaged with suppliers to order necessary parts for service tasks, maintaining inventory levels for common components.
• Supported the development of service protocols to standardize the approach to common engineering tasks.
• The examples provided are vague and lack the detail that would allow a hiring manager to gauge the complexity of the tasks or the level of expertise required. They do not quantify the impact of the service engineer's work, such as the number of machines serviced, the percentage of downtime reduced, or the specific improvements made to system efficiency. To strengthen these points, the candidate should include metrics that demonstrate the scale and success of their work, use more precise technical language to describe their activities, and highlight any unique problem-solving or innovative approaches they employed in their role.

Top Skills & Keywords for Service Engineer Resumes:

Top hard & soft skills for service engineers, hard skills.

• Technical Troubleshooting and Diagnostics
• Preventive Maintenance and Repairs
• Electrical and Mechanical Systems Knowledge
• Hydraulic and Pneumatic Systems Expertise
• Control Systems and Automation
• Equipment Installation and Commissioning
• Technical Support and Customer Service
• Understanding of Engineering Drawings and Schematics
• Field Service Management
• Knowledge of Industry-Specific Regulations and Standards
• Proficiency with Diagnostic Software and Tools
• Project Management and Coordination

Soft Skills

• Communication and Interpersonal Skills
• Problem Solving and Analytical Thinking
• Customer Service Orientation
• Teamwork and Collaboration
• Adaptability and Flexibility
• Technical Aptitude and Learning Agility
• Time Management and Prioritization
• Attention to Detail and Precision
• Stress Tolerance and Resilience
• Active Listening and Empathy
• Conflict Resolution and Diplomacy
• Professionalism and Work Ethic

Go Above & Beyond with a Service Engineer Cover Letter

Service engineer cover letter example: (based on resume), resume faqs for service engineers:, how long should i make my service engineer resume.

The ideal length for a Service Engineer resume is typically one to two pages, depending on your experience and the depth of your technical expertise. Here's how to determine the right length for your resume and what to consider when deciding what information to include: **Relevance and Impact:** Focus on including experience and skills that are directly relevant to the Service Engineer role you're applying for. Highlight your technical proficiencies, problem-solving abilities, and any successful projects or repairs you've completed. Emphasize the impact of your work, such as reducing downtime, improving system efficiencies, or enhancing customer satisfaction. **Experience Level:** For early-career Service Engineers, a one-page resume is often sufficient to showcase your education, certifications, and any relevant internships or entry-level positions. If you're a seasoned professional with extensive experience, a two-page resume can provide the space needed to detail your career progression, key projects, and professional accomplishments. **Conciseness:** Use clear, concise language and bullet points to make your resume easy to read and understand. Avoid overly technical jargon that might not be familiar to all readers, especially if your resume will be initially reviewed by HR personnel before reaching a technical hiring manager. **Quantifiable Achievements:** Wherever possible, quantify your achievements with numbers and statistics. For example, you might include information such as the percentage by which you increased system reliability or the number of service calls you successfully resolved within a certain timeframe. **Tailoring Your Resume:** Customize your resume for each job application by emphasizing the skills and experiences that align most closely with the job description. This targeted approach not only helps keep your resume concise but also demonstrates to employers that you have the specific qualifications they're seeking. In summary, aim for a resume that is long enough to convey your qualifications and achievements as a Service Engineer but short enough to maintain the reader's interest. By focusing on relevance, impact, and clarity, you'll create a compelling resume that effectively showcases your value as a professional.

What is the best way to format a Service Engineer resume?

The ideal resume format for a Service Engineer should be clear, structured, and tailored to highlight your technical expertise, problem-solving skills, and customer service experience. Here are some key considerations for crafting your resume: **Reverse Chronological Order**: Start with your most recent job and work backwards. This is the standard approach and helps hiring managers see your latest experience and achievements first. **Clear Headings and Subheadings**: Use bold and larger font sizes for section headings such as "Experience," "Education," and "Skills." This makes your resume easier to navigate. **Consistent Formatting**: Choose a professional font and stick with it throughout the document. Maintain consistency in your use of bold, italics, and underlining, and keep the font size readable (typically 10-12 points for the body text). **Bullet Points for Clarity**: Use bullet points to list your responsibilities and achievements in each role. This helps to keep information concise and allows for quick scanning. **Quantifiable Achievements**: Whenever possible, quantify your achievements with numbers, percentages, or specific outcomes to demonstrate the impact of your work. **Technical Skills Section**: As a Service Engineer, your technical skills are vital. Include a separate section that lists relevant technical skills, certifications, and tools you're proficient with. **Customize for the Job**: Tailor your resume for each application. Highlight the most relevant experience and skills that match the job description. **Professional Summary**: Start with a brief professional summary that encapsulates your experience, key skills, and career objectives. This should be a snapshot of your professional identity. **Contact Information**: Clearly list your contact information at the top of your resume, including your name, phone number, email address, and LinkedIn profile if applicable. **Education and Certifications**: Include your educational background and any certifications that are pertinent to the role of a Service Engineer. **Proofread**: Ensure there are no spelling or grammatical errors. Such mistakes can detract from the professionalism of your resume. Remember, your resume is your personal marketing document. It should not only convey your experience and skills but also reflect your attention to detail and professionalism. Keep it concise, typically no more than two pages, and make sure it's tailored to the role you're applying for, emphasizing the experience and skills that are most relevant to the job description.

Which Service Engineer skills are most important to highlight in a resume?

As a Service Engineer, it's essential to include keywords and action verbs that reflect your technical expertise, problem-solving skills, and customer service abilities. Here are some you might want to consider incorporating into your resume: **Keywords:** - Troubleshooting - Maintenance - Repair - Technical Support - Diagnostics - Customer Service - Field Service - Preventive Maintenance - Equipment Installation - System Integration - Calibration - Commissioning - Protocols (e.g., TCP/IP, Modbus) - Product Training - Safety Compliance - Quality Assurance - Documentation - SLA (Service Level Agreement) adherence - Engineering Standards - Industry-specific technologies (e.g., HVAC, PLCs, Robotics) **Action Verbs:** - Diagnosed - Repaired - Installed - Maintained - Resolved - Upgraded - Configured - Serviced - Trained - Advised - Managed - Implemented - Optimized - Coordinated - Streamlined - Documented - Assessed - Ensured - Facilitated - Monitored Remember to provide context for these keywords by using them in bullet points that describe your accomplishments and experiences. Quantify your achievements where possible, such as "Resolved 95% of technical issues within the first visit," to give a clearer picture of your capabilities and impact.

How should you write a resume if you have no experience as a Service Engineer?

Crafting a resume as an aspiring Service Engineer without direct experience in the role can be a challenge, but with a strategic approach, you can create a compelling resume that showcases your potential. Here are some tips to help you highlight your strengths and relevant skills: Emphasize transferable skills: Even without experience as a Service Engineer, you likely possess skills that are applicable to the role. Focus on showcasing your problem-solving abilities, technical knowledge, customer service experience, attention to detail, and communication skills. These are all critical in a service engineering context, so provide examples of how you've demonstrated these skills in other roles or projects. Include relevant coursework and certifications: If you have an educational background in engineering, computer science, or a related technical field, make sure to highlight this on your resume. Additionally, include any relevant certifications or training you've completed that would be beneficial in a Service Engineer role, such as ITIL, CompTIA, or manufacturer-specific certifications. Detail hands-on experience and projects: Any practical experience you have that's related to servicing, repairing, or maintaining equipment or systems should be included on your resume. This could be from lab work, internships, volunteer work, or personal projects. Describe the technical challenges you faced, the solutions you implemented, and the outcomes of your work. Showcase soft skills and customer service experience: Service Engineers often interact with customers, so any experience you have in customer service can be highly relevant. Highlight roles or volunteer positions where you've successfully managed customer relationships, resolved issues, or improved customer satisfaction. Highlight teamwork and collaboration: Service Engineers typically work as part of a team. Include examples of successful teamwork from past experiences, whether in academic projects, sports teams, or previous jobs. Demonstrate your ability to collaborate, communicate effectively, and contribute to a team's success. Tailor your resume to the job description: Read the job description carefully and tailor your resume to match the requirements and responsibilities listed. Use keywords and phrases from the job description, as this will help your resume pass through Applicant Tracking Systems (ATS) and catch the eye of hiring managers. By focusing on these areas, you can create a resume that demonstrates your readiness for a Service Engineer role and your eagerness to learn and grow in the field. Remember to keep your resume clear, concise, and focused on how your background makes you a strong candidate for a Service Engineer position, even without direct experience.

Compare Your Service Engineer Resume to a Job Description:

• Identify opportunities to further tailor your resume to the Service Engineer job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

Related Resumes for Service Engineers:

Service engineer resume example, more resume guidance:.

Maintenance Engineer Resume Guide

Maintenance Engineers are responsible for ensuring that all machinery and equipment runs smoothly. They inspect, diagnose, maintain and repair mechanical systems to keep them functioning properly. Additionally, they use diagnostic tools to analyze problems with machines and develop strategies for repairing or replacing components as needed.

You have the knowledge and experience to keep any facility running smoothly, but employers don’t know who you are. You need a resume that emphasizes your expertise in maintenance engineering so they can take notice of your skillset.

This guide will walk you through the entire process of creating a top-notch resume. We first show you a complete example and then break down what each resume section should look like.

Table of Contents

The guide is divided into sections for your convenience. You can read it from beginning to end or use the table of contents below to jump to a specific part.

Maintenance Engineer Resume Sample

Leonie Shields Maintenance Engineer

[email protected] 443-230-2483 linkedin.com/in/leonie-shields

Proficient maintenance engineer with 8+ years of experience in the field. Skilled at maintaining and troubleshooting complex machines, implementing preventative maintenance plans, and designing custom solutions for industrial production processes. At XYZ Inc., successfully developed a predictive maintenance system that led to a 10% reduction in downtime costs over two years. Received commendations from management for outstanding technical expertise on several projects.

Maintenance Engineer, Employer A Baton Rouge, Jan 2018 – Present

• Calibrated and repaired over 200 pieces of industrial machinery, cutting down downtime by 15% and increasing productivity at the facility.
• Independently implemented preventative maintenance schedules across 120 units to ensure optimal functioning; led to a decrease in overall repair costs by $20,000 in 12 months.
• Optimized equipment performance through regular troubleshooting and testing activities; reduced energy consumption levels by 25%.
• Reorganized the inventory of spare parts for all machines on-site, enhancing accessibility when ordering materials for repairs or replacements and bolstering efficiency with procurement processes.
• Expedited emergency repairs within 24 hours whenever required, minimizing disruption to operations while ensuring safety compliance regulations were met at all times.

Maintenance Engineer, Employer B Scottsdale, Mar 2012 – Dec 2017

• Operated and maintained a variety of mechanical and electrical equipment, reducing downtime by 18%.
• Adjusted and calibrated machinery to ensure optimal performance; increased production speed by 10% over the course of six months.
• Replaced worn-out components in machines, motors and other systems with minimal disruption to operations; saved $4,000 on average per month in maintenance costs.
• Troubleshot technical issues quickly and accurately using complex diagnostic tools & software programs; decreased repair time from 24 hours to 8 hours for most repairs.
• Effectively managed multiple on-site projects simultaneously while training new staff members in safety procedures & machine operation protocols; reduced injuries by 20%.
• Engineering
• Manufacturing
• Continuous Improvement
• Preventive Maintenance
• Lean Manufacturing
• Mechanical Engineering
• Maintenance and Repair
• Project Planning
• Maintenance Management

Bachelor of Science in Mechanical Engineering Educational Institution XYZ Nov 2011

Certifications

Certified Maintenance and Reliability Professional (CMRP) Soc May 2017

Related Resume Examples

• Maintenance Technician
• Field Service Engineer
• Sales Engineer
• Reliability Engineer
• Mechanical Maintenance Engineer
• Manufacturing Engineer
• Field Engineer

1. Summary / Objective

Your resume summary or objective should be a concise and compelling introduction to who you are as an engineer. In this section, you can highlight your experience in maintenance engineering, such as the number of years’ experience you have or any certifications that demonstrate your expertise. You could also mention how many successful projects you’ve completed and what kind of equipment/machinery is familiar to you.

Below are some resume summary examples:

Seasoned maintenance engineer with 8+ years of experience and a track record of successfully completing projects within budget. Highly experienced in all aspects of maintenance engineering, including preventive, predictive and corrective methodologies. Skilled at troubleshooting and problem-solving for mechanical systems such as pumps, motors, valves etc. Dedicated to providing superior customer service while ensuring optimal performance from equipment onsite.

Well-rounded maintenance engineer with 6+ years of experience in maintenance and repair operations. Experienced in both preventive and corrective maintenance, as well as the installation of equipment for production lines and facilities. Skilled at troubleshooting complex issues while maintaining cost-efficiency; managed 35 projects related to facility repairs with a 100% success rate. Received an award from ABC Company for reducing downtime by 20%.

Talented maintenance engineer with 9+ years of experience in a variety of industrial settings. Skilled in providing full-service preventative and corrective maintenance, driving down downtime while improving machine performance. Proven track record of successfully troubleshooting advanced mechanical issues and ensuring equipment is running at peak efficiency. Looking to bring expertise to ABC Manufacturing’s team as the next Maintenance Engineer.

Accomplished maintenance engineer with 8+ years of expertise in maintaining and troubleshooting electrical, mechanical, hydraulic, and other systems. Skilled at identifying problems quickly to minimize downtime while working within a budget. Successfully managed the installation of new equipment for ABC Company that improved production efficiency by 25%. Seeking to leverage experience as Maintenance Engineer at XYZ Corporation.

Professional maintenance engineer with 8+ years of experience in the management and maintenance of machinery, equipment, and systems. Proven ability to identify root cause issues quickly for cost-effective repairs. Skilled in developing preventive maintenance plans that reduce downtime by up to 60%. Seeking a position at ABC where I can apply my technical knowledge towards ensuring safe operations and improving efficiency.

Determined and reliable maintenance engineer with 5+ years of experience in the manufacturing and engineering industries. Experienced in overseeing, repairing, and updating equipment to ensure proper operation. Passionate about providing quality customer service while optimizing operations for maximum efficiency. Seeking a position at ABC where I can use my expertise to help reduce costs and improve safety standards.

Passionate maintenance engineer with 10+ years of experience in the field. Experienced in performing preventative maintenance, troubleshooting machinery, and making repairs for a wide variety of industrial equipment. Skilled at reading blueprints and schematics to determine appropriate repair strategies. Worked on-site or remotely to address customer requirements and resolve complex issues quickly and efficiently.

Dependable maintenance engineer with 5+ years of experience in troubleshooting and repairing equipment. At XYZ, conducted 500 repairs on facility machinery to improve production efficiency by 30%. Expertise includes preventive maintenance, inventory management, quality control checks, and repair methods. Certified HVAC/R Technician with a knack for problem-solving complex technical issues.

2. Experience / Employment

For the experience section, list your employment history in reverse chronological order, meaning the most recent job is listed first.

When writing out what you did in each role, use bullet points to make it easier for the reader to digest. You should also provide detail and explain any quantifiable results you achieved while on the job.

For example, instead of saying “Maintained equipment,” you could say, “Performed regular maintenance checks on a variety of industrial machinery which resulted in an average downtime reduction of 20%.”

To write effective bullet points, begin with a strong verb or adverb. Industry specific verbs to use are:

• Troubleshot

Other general verbs you can use are:

• Coordinated
• Demonstrated
• Facilitated
• Participated
• Reorganized
• Represented
• Spearheaded
• Streamlined

Below are some example bullet points:

• Monitored and maintained the overall performance of machinery and equipment, ensuring that all systems were running efficiently; decreased downtime by 25% over an 8-month period.
• Utilized a variety of tools to diagnose problems, repair damages, install components and carry out preventive maintenance activities on power plants, pumps and motors.
• Participated in weekly inspection rounds to check for potential hazards or malfunctions in complex industrial machines; identified faulty parts with 90% accuracy rate within 30 minutes averagely per round.
• Meticulously followed blueprints, diagrams and technical manuals when performing repairs & troubleshooting tasks; reduced customer complaints by 20%.
• Prepared detailed reports on inspections findings as well as daily work records including labor hours spent on each task; improved job tracking system efficiency by 10%.
• Programmed and operated computer-controlled machines and testing equipment to diagnose, maintain and repair electrical, mechanical, hydraulic and pneumatic systems; reduced downtime by 15% over the course of 3 months.
• Tested production machinery on a daily basis for potential malfunctions or defects; identified 10+ issues before they became major problems that could have resulted in costly repairs & replacement parts.
• Successfully conducted preventive maintenance checks & risk assessments on all factory machines according to set safety protocols, significantly reducing accidents caused by operational failure by 25%.
• Facilitated troubleshooting activities when necessary to identify root cause of machine breakdowns quickly; drastically decreased average resolution time from 8 hours/issue to 4 hours/issue within 6 months’ period.
• Upgraded existing automated systems with modern components while ensuring compatibility with existing hardware & software architecture; improved system performance efficiency rate by 22%.
• Introduced a new preventive maintenance program across a team of 10 engineers, resulting in an increase of equipment reliability by 25%.
• Serviced and maintained all factory machinery to ensure they were running at their peak performance; improved output efficiency by 10% on average.
• Structured comprehensive overhauls for complex machinery according to engineering specifications and industry standards; ensured safety compliance in the workplace with zero accidents reported since implementation.
• Demonstrated excellent troubleshooting skills while diagnosing issues with malfunctioning machines, leading to successful repairs within hours instead of days or weeks as originally expected from other contractors previously hired for similar projects before.
• Confidently handled emergency repair situations using advanced tools such as welding torches and electrical meters under strict deadlines without compromising quality assurance standards set forth by top management personnel.
• Spearheaded the maintenance of over 100 pieces of facility equipment, including HVAC systems, boilers and electrical wiring; reduced overall repair costs by 10%.
• Mentored junior engineers in the proper use of tools, techniques and safety protocols to develop their skillset in preventive maintenance; boosted efficiency levels across all projects by 15%.
• Competently identified mechanical issues with a variety of machines using advanced diagnostic software and troubleshooting methods; resolved an average of 5 technical problems per week ahead of schedule.
• Streamlined daily operations through implementation & enforcement of guidelines on safety procedures for both staffs & customers that were compliant with industry standards; improved overall customer satisfaction ratings by 20 points within 6 months.
• Represented the company at trade-shows & conventions to network with other professionals while offering advice on best practices related to property management solutions as partof our consultants team.
• Developed and implemented maintenance plans to ensure the smooth functioning of mechanical, electrical and plumbing systems in a 600-person office building; improved operational efficiency by 35%.
• Reduced downtime on all equipment by 20% through regular inspections and preventative maintenance, while also maintaining compliance with industry regulations and safety standards.
• Assessed repair needs for over 40 pieces of machinery daily, including motors, pumps, conveyor belts & HVAC units; completed repairs within approved budgets 98% of the time.
• Presented cost estimates for major repair projects to management team members each month; secured $75k budget approval from executive board last quarter for critical upgrades across facility departments.
• Actively participated in staff trainings focusing on safe use of tools/equipment as well as advanced problem-solving techniques such as root cause analysis (RCA).
• Advised 15+ engineers on best practices and methods for maintaining mechanical, hydraulic and pneumatic systems; improved uptime by 20% since taking over as lead maintenance engineer.
• Compiled an extensive handbook of detailed instructions to ensure proper installation of new equipment in accordance with industry safety regulations; reduced machine downtime due to improper installations by 45%.
• Installed 10+ pieces of heavy machinery onto the production line, streamlining workflow processes while adhering to all necessary health & safety protocols; decreased total production time per unit by 25%.
• Diligently inspected all machines used in the facility twice daily for any signs of wear or malfunctioning parts, resulting in a 15% reduction in unscheduled repairs over the past year.
• Improved overall efficiency levels throughout the manufacturing plant through regular preventive maintenance services such as oil changes, filter replacements and lubrication checks; saved $20K annually on repair costs alone.
• Assembled and installed over 350 pieces of equipment & machinery in the last 6 months, cutting down company maintenance costs by 15%.
• Substantially decreased downtime with preventative and corrective maintenance on production line machines; eliminated operational interruptions for a total of 70 hours within the quarter.
• Formulated cost-effective solutions to mechanical problems that minimized parts purchasing expenses and labor costs; saved up $10,000 in repair bills this year alone.
• Repaired broken tools and malfunctioning equipments promptly using advanced diagnostic methods; improved system performance by 20% overall since taking on role as Maintenance Engineer 3 years ago.
• Diagnosed electrical faults quickly and accurately while utilizing specialized testing instruments such as multimeters, oscilloscopes & clamp meters; reduced troubleshooting time per issue from 1 hour to 30 minutes or less on average.
• Revised maintenance and repair procedures for equipment and machinery, resulting in a 30% reduction of downtime across the entire facility.
• Coordinated with vendors to purchase essential parts/supplies; managed repairs on all HVAC systems, plumbing fixtures & electrical wiring to ensure proper functioning of building components at all times.
• Achieved energy efficiency savings worth $20,000 by identifying system malfunctions that caused optimal performance losses and addressing them accordingly.
• Reliably inspected production machines daily for any signs of wear or tear; identified potential problems early-on before they resulted in costly breakdowns or further damage due to negligence/overuse etc., thus saving company an estimated $25K annually in preventative maintenance costs alone!
• Developed detailed logbooks while performing regular inspections so as to track progress made over time regarding preventive maintenance schedules and quality assurance standards set forth by management team members.

Even though two organizations are hiring for the same role, the skillset they want an ideal candidate to possess could differ significantly. For instance, one may be on the lookout for an individual with experience in HVAC systems and the other may require expertise with electrical engineering.

As such, you want to tailor your skills section of your resume for each job that you are applying for. This is especially important because many employers use applicant tracking systems these days – they scan resumes looking for certain keywords before passing them on to a human recruiter or hiring manager.

Therefore, it’s essential to list relevant skills here as well as elaborate on the most significant ones in other sections like summary or work experience.

Below is a list of common skills & terms:

• Commissioning
• Electrical Engineering
• Electricians
• Electronics
• Maintenance
• Operations Management
• Plant Maintenance
• Process Engineering
• Process Improvement
• Product Development
• Project Engineering
• Root Cause Analysis
• Team Leadership
• Troubleshooting

4. Education

Including an education section on your resume will depend on how far along you are in your career. If you just graduated and have no work experience, mention your education below the resume objective. However, if you have plenty of work experience to showcase, it is not necessary to include an education section at all.

If an education section is included, try to focus on courses and subjects relevant to the maintenance engineer role that you are applying for.

5. Certifications

Certifications are a great way to demonstrate your knowledge and expertise in a particular field. They show potential employers that you have taken the time and effort to gain an official recognition of your skills, which can be very attractive when it comes to hiring decisions.

Include any certifications relevant to the job you are applying for on your resume so that recruiters can quickly see what qualifications you possess. This will help them recognize how well-suited you are for the role and make their decision easier.

6. Contact Info

Your name should be the first thing a reader sees when viewing your resume, so ensure its positioning is prominent. Your phone number should be written in the most commonly used format in your country/city/state, and your email address should be professional.

You can also choose to include a link to your LinkedIn profile, personal website, or other online platforms relevant to your industry.

Finally, name your resume file appropriately to help hiring managers; for Leonie Shields, this would be Leonie-Shields-resume.pdf or Leonie-Shields-resume.docx.

7. Cover Letter

Attaching a cover letter to your job application is an important step in the process. It allows you to explain why you are a great fit for the position and provide more detail than what’s already stated on your resume.

Cover letters should be brief, usually no longer than 2 to 4 paragraphs, but they can make all the difference when it comes to getting hired or not. They give recruiters an insight into who you are as a person and how well-suited you would be for the role.

Below is an example cover letter:

Dear Candelario,

I am writing to apply for the Maintenance Engineer position at your company. With more than 10 years of experience in maintenance engineering and a strong background in mechanical and electrical systems, I am confident I can make a positive contribution to your team.

In my previous role as Maintenance Engineer at [company name], I was responsible for overseeing all aspects of facility maintenance, including HVAC, plumbing, electrical, and fire safety systems. I also managed a team of 12 maintenance technicians and developed preventive maintenance programs that increased equipment uptime by 15%. In addition, I led the implementation of a new work order management system that improved communication between departments and resulted in a 30% decrease in response time to repair requests.

My experience has given me the ability to troubleshoot complex problems quickly and effectively. In one instance, when our building experienced an issue with the water pressure in our sprinkler system, I was able to identify the root cause (a clogged filter) within minutes and implement a fix that prevented further issues from occurring. My colleagues have also commended me for my excellent problem-solving skills on several occasions.

I am knowledgeable about OSHA regulations related to facility safety and have successfully implemented policies and procedures that ensure compliance with these regulations. My commitment to safety is evident in my successful track record; during my tenure at [company name], we did not experience any workplace injuries or accidents requiring OSHA reporting.

I believe my skills and experience would be an asset to your organization. Please find attached a copy of my resume for your review; if you have any questions or would like additional information about my qualifications, please do not hesitate to contact me at [phone number] or [email address]. Thank you for your consideration—I look forward to hearing from you soon!

Maintenance Engineer Resume Templates

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Service Engineer Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the service engineer job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Provide repair assistance on "difficult to repair" vehicles to improve Customer Satisfaction and Fix it Right the First Time performance
• Work closely service providers, service managers, operations teams, and program managers,
• Work closely with the development, program managers and partners to deliver high quality, high performance solutions
• Self-starter with expertise in working in network colocations, carrier hotels, data centers and other network facilities
• Provide improvements to the design and of the automation strategy and framework
• Create Measures, tools & reports on client & service Performance. Drive design and code changes to drive improvements
• Work closely with the Product Groups to deploy pre-released software, to provide product timely feedback, and to drive improvements into the products
• To actively take part and assist in driving their continuous improvement of performance, training and development
• Improve the use of auto-alarm correlation in order to minimize the number of alarms managed by Network Analysts and Network Service Restoration Engineers
• Manage root cause analysis and risk management make based on data collected make recommendations for long-term permanent fixes to issues uncovered
• Work with Technical Account Manager, Service Manager, and Product Manager in define service kits and all service tools
• Providing technical assistance with specific aspects of bearing application development in support of business development with the sales team
• Work closely with the development, program managers and partners through the SDLC to deliver high quality, high performance solutions
• Provide engineering design across different workloads including incident & problem management, change management, security and compliance
• Consult with development teams to provide guidance on application operability, manageability, security, performance, scalability, reliability and robustness
• Perform in accordance with the AS/NZS ISO9002: 1994 Quality Standard, as detailed in the Company's Quality Manual
• Demonstrated troubleshooting and problem solving skills, especially with initially ambiguous or incomplete details in highly complex and available environments
• Good technical knowledge on Windows / Linux / VMware vSphere platforms in large clustered/high availability environment
• Design, build and manage high availability services, focusing on latency, scalability, efficiency and operability of the service
• Integrity, honest; hard working, proactive, detail-oriented, team player, strong sense of responsibility and accountability
• Excellent hands-on ability and self-reliant ability
• Maintain an unwavering focus on Quality of Service. Execute with high accountability to schedule and quality
• Design and development of highly operational, supportable and manageable Telemetry solutions for MSIT
• Strong computer proficiency and technical aptitude with the ability to utilize MS Office applications

15 Service Engineer resume templates

Read our complete resume writing guides

How to tailor your resume, how to make a resume, how to mention achievements, work experience in resume, 50+ skills to put on a resume, how and why put hobbies, top 22 fonts for your resume, 50 best resume tips, 200+ action words to use, internship resume, killer resume summary, write a resume objective, what to put on a resume, how long should a resume be, the best resume format, how to list education, cv vs. resume: the difference, include contact information, resume format pdf vs word, how to write a student resume, service engineer resume examples & samples.

• Conduct energy audit, field measurement, data analysis & system review for all electrical & mechanical systems
• Draft work plans on E&M system re-commissioning for building tune-up
• Coordinate with technical teams to implement the building tune-up works
• Conduct review with reports after building tune-up works
• Attend coordination & progress meetings to report work status & provide energy update
• Support energy data analysis & routine report preparation
• Support energy initiatives’ planning, feasibility study & implementation
• Higher Diploma or above in Building Services or other engineering related disciplines
• At least 4 – 6 years relevant know-how in building energy audit or E&M system commissioning with some management experience
• Good knowledge in general engineering practices and practical experience in multi-engineering disciplines as well as in-depth knowledge in either one or more disciplines of electrical, mechanical and control & automation
• Strong Leadership and management skills
• Strong affinity in technical and maintenance know-how
• Required to work on shifts including overnight shift when necessary
• Operate Infrastructure as a Service (Cloud) and Software as a Service (Tools) products
• Scale infrastructure to meet both demand and performance targets
• Resolve service problems while developing software and process to prevent re-occurrence
• Participate in the design of larger scale global systems management tools
• Develop and maintain documentation, training, and SLAs for managed infrastructure
• At least 4 years running large-scale highly distributed systems in a customer-facing, high-
• Experience developing and running software in Python, Ruby, Go, and/or C/C++
• Comprehensive understanding of commodity hardware, IP networking, scale out storage
• Configuration management (especially Chef)
• Metrics systems such as Graphite or OpenTSDB
• Operation of OpenStack components in a Private Cloud
• Log search & analysis with Splunk and ELK (ElasticSearch/Logstash/Kibana)
• Object Storage systems (especially Ceph)
• Pub/sub message queue systems such as RabbitMQ, Kafka, Zeromq
• Infrastructure (servers, network, storage, and related elements) used in scale-out designs
• Multiple Linux flavors, plus Unix and Windows
• Both physical servers and cloud environments (eg. AWS, Azure)
• This role is very critical to the organization’s strategy as every strong tech company is only as good as the quality of their engineering staff. Engineers are probably the most important role in driving the actual execution of Site Up, Costs Down, & creating needed customer features
• Key Skillsets include
• Strong Teamwork ability
• Cross Team Collaboration
• Impact & Influence
• 2+ year of experience with Routing
• 2+ year of experience with Switching
• 3+ years of past network engineering experience driving large scale, date driven projects
• 2+ years of programming, Scripting, and other automation
• 5+ years of past network engineering experience driving large scale, date driven projects is highly desirable
• Load Balancing and Layer 4-7 Technologies
• Bachelor’s degree is desirable
• Past experience working on large scale networks and date driven, projects is highly desirable
• Live Site Incident Response in a 12x7 shift model with on-call coverage as needed, especially for exigent circumstances. You will monitor the stability and performance of our large scale network, and manage using diverse monitoring tools, alerts and systems using CLI, Powershell and similar scripting
• Manage our global infrastructure by establishing, coordinating with field technicians, ISPs and telecommunications carriers, managing and troubleshooting edge node hardware and software issues, ensuring compliance to established service level objectives, through tools, scripts and automation or rolling up your sleeves to get the job done when needed
• Enhance Microsoft connectivity by engaging with ISPs, providers and partners to enable interconnections, improve network performance and manage network hygiene, and troubleshoot large scale issues
• Document, report, improve and optimize workflows and processes and develop specifications for new tooling and monitoring enhancements, scripts and automation to make work more efficient and drive continuous improvement in the system of operations
• Knowledge of transit, peering, ISP relationships, content distribution networks and edge operations
• Network certification (or equivalent training/experience) - a current CCNA or JNCIA is preferred
• Calm demeanor, solutions focus, attention to detail, ability to plan and organize, and excellent communication skills and troubleshooting skills are critical to this role
• 1+ years in a network engineering, network operations or service engineering role with focus on network operations
• 1+ years of experience in scripting in PowerShell, Perl or Python and leveraging automation tools
• Knowledge of TCP/IP fundamentals and commonly-used network protocols (MPLS, IPv6, Multicast, OSPF, BGP, IS-IS)
• Network troubleshooting skills and good communication skills
• ​Site Up is our core imperative
• This position provides network incident response and remediation for ongoing incidents which are actively impacting online services
• This type of SWAT team is a key requirement for highly reliable Online Services where availability must be absolutely optimized
• A successful Service Engineer will analyze, triage, and repair network issues actively impacting software services availability
• Rapid <5 minute response to emergency network escalations
• Immediate mitigation of network impact and restoration of service
• Investigation and deep dive analysis of root cause for outages
• Implementation of repair items and recommendations proactive improvement of the network
• Creating and maintaining operational documentation such as TSGs, Standard Operating Procedures, and any needed post incident review details
• Detailed documentation of incidents with details for post incident reviews and analysis
• This role interacts closely with our Tier 1 team in the Microsoft Operations Center, other infrastructure support teams, and is in the escalation path to other teams like engineering, architecture, and the Core/backbone teams
• 5-7 years of network operations experience in an online services or internet service provider environment
• This time must include Layer 2 analysis and troubleshooting TCP/IP routing, switching, and load balancing in a complex networking environment
• A Bachelor's degree or 5-7 years of industry experience
• CCNA or CCNP certification required
• CCIE is highly desired
• Experience programming/scripting with C#, Perl, Python, Bash OR
• PowerShell is highly preferred
• Coordination in the process of enhancement and expansion projects
• Implement and refine the preventive and corrective maintenance strategies
• Implement and refine the inventory / spare material management to achieve high quality and efficient maintenance works
• Establish the network of suppliers and vendors for efficient inventory as well as maintenance managements
• Refine maintenance manuals inclusive of as-built drawings, material schedules and O&M manuals
• Planning and coordination of both in-house resources and outsourcing contractors to achieve high quality as well as efficient performances
• Higher Diploma in Building Services or Engineering disciplines
• A possession of 6 years of relevant experience; candidates with plumbing & drainage related experience are preferred
• Candidates with less experience will be considered for the post of Maintenance Planning Specialist
• Grade B Registered Electrical Worker or above
• Responsible for monitoring the overall performance of products to reduce warranty costs and to meet needs of customers worldwide for a generally smaller or more specific product line in a Division
• Define problem in terms of observed symptoms, research available data, define applications and conditions encountered, identify root cause, work with dealers and technical staff to identify information needed, issue PIR (Product Improvement Request), develop plans for fixing problem including validation, and publishes corrective action. Fixes must address both production and field requirements, which may be different paths
• Identify tests that need to be completed, data to be obtained and analyzed for course of action
• Initiate action for product improvement through PIP/PSP warranty program preparation to address commercial/business impact of field problems
• Initiate preparation and distribution of technical publications to identify problems, communicate resolutions and announce product improvements
• Identify number of pilot machines needed, dealer placement, rework needed at conclusion of pilot and assess ready to ship
• Support marketing units with technical guidance for managing customer problems with product deficiencies
• Support design engineer activity by identifying market needs to be considered in new/changes to product
• Provide counsel to subsidiary plant service engineering/product quality on product problem maintenance
• College Degree or 3-5 years technical/product support experience
• Experience in service, service engineering and product support related positions
• Upper power train experience
• Effective communication skills, ability to organize work and persuasiveness
• Familiar with dealer network
• DSN (Dealer Solutions Network) experience
• Microsoft office experience
• Presentation experience
• Liaise and coordinate with internal users/stakeholders, consultants and contractors for the required utilities provisions and events’ installation/removal works
• Prepare inspection and progress reports throughout the event period
• Resources (e.g. budget, in-house and/or outsource manpower, etc) planning and control for the events’ installation/removal works
• Holder of Higher Diploma in Engineering or Stage Management or related disciplines
• A possession of 8-year's relevant experience
• Support modernization projects, including technical feasibility and potential profitability
• Develop documentation on special service and repair techniques as required, developing special tool designs and/or standards that improve customer service and increase productivity
• Conduct internal and external training classes on products or systems
• Provide technical sales assistance to influence customer specifications to ALC products or services
• Serve as the technical resource to the various offices in support of complex troubleshooting, problem analysis, and corrective action plan development for equipment or systems under warranty or service coverage
• Serve as interface between the field offices and the factory to resolve major problem jobs, and to assist in the development of products to correct identified design or application issues
• Provide technical support to the dealer and NATT organizations
• Prepare technical documentation (bulletins, instructions) for the Transicold dealer network
• Manage fleet service agreements
• Manage component/unit field trials
• Manage availability, latency, scalability and efficiency of Microsoft services by engineering reliability into software and systems
• Respond to and resolve emergent service problems; write software and build automation to prevent problem recurrence
• Software performance analysis and system tuning
• Prescribe remediation across entire Sharepoint Online platform when applicable
• Partner with core product development teams to improve the SharePoint Online service and product
• Deliver engineering to drive higher availability and reliability in the SharePoint Online Service
• Manage the service at scale
• Maintain highly available online service to customer; meeting or exceeding 99.9% availability of Sharepoint Online service
• 1) Essential Experience
• Sharepoint 2010
• Sharepoint 2013
• 2) Technical/Functional Skills
• 3) Personal Attributes/Interpersonal Skills
• In depth SharePoint administration principals
• Large scale web farm operations including tuning for high traffic publishing portals
• Security including environment hardening and intrusion/abuse prevention
• Knowledge of ASP.NET development techniques
• Production ASP.NET Debugging
• SQL server administration
• SQL High-Availability and disaster recovery design, operational strategy in SQL2008
• SQL performance analysis and troubleshooting skills
• Deep PowerShell automation at scale
• Web Service design and implementation at scale in C#
• 4) Qualifications
• BA/BS in Computer Science or related technical field and/or 4 years of relevant work experience in critical production service environment
• Expertise in analyzing and troubleshooting large-scale distributed windows systems
• Deep understanding in diagnosing ambiguous complex windows server performance and functionality failure modes
• PowerShell and/or C#
• Bachelor Degree in an Engineering discipline (Electrical/Chemical)
• Previous experience in the Pharmaceutical Industry is a distinct advantage
• Ability to perform direct hands-on diagnostics and repairs
• Must have an in depth knowledge of PLC's
• Work directly with developers and infrastructure engineers to deploy, maintain, and continually improve live service offerings
• Ensure that infrastructure is operational and meeting the needs of Blizzard players at all times
• Mentor and assist in the development of other technical staff
• Post Project activities perform
• Bachlor Degree or above in Telecommunication, Information Technology or data communication
• Telco cloud or equivalent experience is advantage
• Bachelor Degree in Mechanical or Electrical program OR equivalent experience
• Minimum 4 years of experience in the operation, maintenance, troubleshooting or repair of automatic transfer switches, generator sets, or other electric power distribution equipment
• Thorough understanding of automatic transfer switches and related controls with ability to follow relay and control logic and sequencing
• Strong understanding of generators, engines, and associated controls
• Ability to troubleshoot and solve complex mechanical and electrical problems
• Computer proficiency and operating knowledge of Microsoft Office Suite
• Technical Degree (Computer Science/Physics/etc) or equivalent
• Experience as a software developer, building and maintaining complex web and infrastructure applications
• You have the ability to think outside the box and be creative with solutions
• You have excellent analytical and troubleshooting skills
• You are a team player but you can work on your own initiative as well
• You are passionate and ambitious
• You are actively looking for ways to improve Shazam’s services, and take a personal pride in the quality of the services we offer
• 4+ years experience as a UNIX/Linux systems administrator, software developer, or combination thereof
• Experience deploying highly resilient Linux servers in a 24x7 environment
• Experience building fault tolerant, scalable software and/or systems
• Familiarity with one or more programming languages
• Familiarity with Cloud services such as DynamoDB, S3, CloudSearch, etc
• Experience designing, building and operating orchestration, automation and deployment systems
• Experience with systems automation and configuration management tools (Puppet, Chef, Ansible, etc.)
• Strong understanding of CI/CD processes, technologies and methodologies
• Strong working knowledge of TCP/IP and network technologies
• The Service Engineer will be part of the Deployment team; this team is responsible for planning, designing, deploying, running and optimizing upgrades in a daily, and bi monthly release cadence for high traffic online service
• Weekly analyses of deployment and upgrade progress for speed, reliability, and smooth execution and feedback to the engineering team
• Developing subject matter expertise and debugging capability to troubleshoot deployment/upgrade issues. Ability to check in fixes into deployment and upgrade source code, and take small features
• Support for implementation, integration, and evolution of complex systems
• Responsible for maintaining and improving the highest levels of systems availability, data delivery, and customer satisfaction for all for all environments
• Contribute coding to enhance deployment dashboards
• Automate routine task via scripts or tools for faster, error-free maintenance. Plan, design and maintain, new support tools, automation & monitoring support strategies
• Engineer will be responsible incident resolution, pattern recognition & root cause analysis
• Must be able to review and deliver strong operational feedback to functional specifications
• You will be expected to provide input on the SharePoint online deployment architecture including deployments, high availability, disaster recovery, performance optimization, telemetry & monitoring
• Meticulously follow Change & Incident mgmt. process for any Production Implementation
• Passion for working in a rapid operational environment and able to multi-task on several projects at once
• You will be participating in development projects from the envisioning phase through release and support
• Your contributions will help ensure that solutions perform, scale, and are highly available. With an eye on improving operational practices and procedures
• Knowledge of API design such as Netconf, RESTful API, XML APIs, and SNMP
• Knowledge of graph theory, automata and graph optimization algorithms
• Leadership and teamwork skills
• Ability to work independently on complex tasks
• Strongly motivated to drive leading edge technologies
• Understanding of TCP/IP, BGP and AnyCast
• BS in mathematics, computer science or equivalent. MSc a plus
• Experience with C#/C++/C and Perl/Python programming languages
• Experience with Microsoft .NET framework a plus
• Experience working with BizTalk and/or middleware technologies
• Experience with virtualization and cloud concepts
• Bachelor’s Degree in Information Systems, Computer Science, Mathematics, or related sciences - or equivalent work experience
• Experience with JSON, C#, Java, REST, XML, Azure and or/Powershell
• Experience using telemetry to understand throughput, limitations and constraints in a service
• Experience in defining cost per transaction or per user, based on service configuration
• Experience in designing business process monitoring (telemetry)
• Outstanding problem solving skills and passion to solve hard problems as part of a team
• Master’s Degree in Information Systems, Computer Science, Mathematics, or related sciences - or equivalent work experience
• Verify that Build Quality criteria are met in every milestone and that every deployment releases consistently
• Improve efficiency in Deployment and Validation testing
• Improve our test methodologies, metrics, and drive efficient quality process
• Participate in technical/code issue repro/investigation and root cause analysis
• Partner with Integration and dependent teams and other organizations to evaluate and leverage appropriate technologies to improve overall quality of the service
• Partner with engineering functional team members (solution managers, program managers, developers, and support team members) to ensure the highest quality solutions are delivered to our customers
• Participate in triages and report test status with progress, risks and produce and maintain weekly and monthly quality metrics
• Partner with field and technical account managers to assist customers manage any on premise or unique implementation requirements
• Overall own and manage quality of all deliverables of specific customer deployments
• 2+ years of experience in deployment and manageability
• Bachelor’s degree or higher in a Computer Science or related technical discipline or equivalent experience
• Experience deploying Active Directory and Trusts
• Experience deploying Exchange Server and administration of it
• Strong understanding of DNS and Active Directory
• Ability to pass FISMA and ITAR compliance background checks
• Coding and debugging skills in PowerShell
• Good communication and cross-group collaboration skills
• Excellent oral and written communication skills across teams and with customers
• Good analytical, team management and strong leadership skills
• Ability to work both independently and collectively in a fun team environment
• Demonstrable passion for continuous applied learning & development
• Resolve technical issues in customer networks
• Provide consultations, emergency calls handling
• Perform regular software updates
• Service engineer assigned to projects is responsible for hardware & software installation and upgrades, integration and configuration activities, verification and tests
• Work from Complex blueprints, specifications, work instructions, dimensions, verbal and written instruction/information
• Perform PLC Programming
• Capable of expertly utilizing the following
• Demonstrated expertise in collaborative services design, implementation, and management may include Cisco Video Teleconferencing (VTC), Jabber, Lync/Skype for Business, WebEx, Polycom
• Expertise in PowerShell, SQL, C#
• Bachelor’s Degree in Computer Science, Mathematics, or related sciences - or equivalent work experience
• Experience using telemetry to understand, troubleshoot, resolve issues with the quality and reliability of service
• Prior experience in a global service/support engineering team
• Experience operating and supporting services at scale for Cloud, On-Prem and/or Hybrid environment
• ITIL V3 certification
• Experience with IT Service Management (ITSM), leveraging tools like Service Now
• Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status
• 2 plus years running a lab of technicians
• 2 Years of HW Rework if required
• 2 years HW or SW trouble shooting and failure analysis
• As a Senior Service Engineer, you would be responsible for keeping production environment and infrastructure up
• Engineering, testing, Operating, and configuring enterprise level storage and solutions
• Respond and resolve emergent issues, act as a crisis manager and subsequently follow through to prevent problem recurrence using a Problem Management approach
• Creates and identifies standards and best practices, and drives adoption across the service team
• Develop monitoring, alerting and automation solutions
• Drive efficiencies through process improvement and root cause analysis resulting in service maturity and scalability
• Be available for an on-call rotation with the ability to troubleshoot and communicate outside of normal business hours
• A strong pragmatic approach to problem solving being prepared to discover problems you’ve never encountered or a problem that has never been seen before
• Implement and operate Windows Services with strong focus on automation and problem engineering
• Collaborates with Engineering and PM counterparts to translate customer, business, and technical requirements into components of a service architecture, and operability and customer scenarios that meet compliance standards and KPIs, such as quality, cost, and customer expectation
• Demonstrates resilience, and maintains a constructive attitude in times of change
• Strong experience in Windows server operating systems and other OS knowledge
• Solid understanding and expertise on Fibre Channel network
• Working knowledge of DAS, NAS, and SAN technologies
• Modify, create and troubleshoot scripts
• Possess strong product/technology/industry knowledge
• Excellent communication & presentation skills
• Ability to successfully engage in multiple initiatives simultaneously
• A successful candidate must have at least 5 years of experience working in an Enterprise environment
• Deep technical expertise in Windows, storage and networking
• Should have strong IT operations background in mid to enterprise size environments and have experience in driving efficiency & automation projects
• Experience working with trend analysis, metric design, automation, monitoring and tuning
• MCSE or other Microsoft certifications
• Storage or Networking OEM certifications
• Contribute/author the technical documentation deliverables: Business Requirement Document, Functional Specification, Design, Implementation/Rollout, etc
• Identify and analyze opportunities to decrease service delivery cost, while adding value and automation into the service
• Contribute to strategic direction for Microsoft Corporate Identity Services
• All-up owner within the team and portions of department-wide projects of medium-to-large scope
• Drive changes in the technology with the Product Groups (Azure/AD)
• Collaborate with other service teams to assist in solving their service problems
• Develop operational procedures and documentation to ensure the reliability, integrity, efficiency, and cost effectiveness of the system/service
• Communicate on a deeply technical level with product engineering and operations teams to improve and optimize both the product and the infrastructure
• Make recommendations and guide engineering and operations counterparts through technology adaptation stages of engineering and deployments including but not limited to
• Future technology
• Product Group perspective
• Complex business case/risk analysis for technology adoption/retirement
• Changing market/technology conditions
• Worldwide legal regulations
• Lifecycle Management
• Technology standards
• Trustworthy Computing Guidelines
• Business Architecture Requirements
• Evaluate and roll out Proof of Concept (POC) projects and production pilots
• Minimum 3 years’ experience in the IT industry with solid experience in operations and engineering roles
• Basic understanding of Microsoft’s implementation of IT services including network, data center hosting, incident and problem management, and Helpdesk
• Proficient understanding of software architectures, Microsoft products, software lifecycle methodology, and program management competencies
• Deep knowledge and/or implementation of Active Directory services and Active Directory synchronization technologies
• .NET programming languages (C#, PowerShell and VB .NET specifically)
• .NET framework APIs and interfaces
• Engineering experience in an enterprise SQL deployment
• Identity management lifecycle and underlying technologies
• Knowledge of logical architectures and technology interdependencies
• BS/BA in Computer Science, engineering, business or related field or equivalent experience
• 5 plus years' experience in a lab of technician environment
• 5 Years of HW Rework and Failure analysis if required
• 4 plus years test execution if necessary
• SQL Server 2008,2012,2014
• Windows Enterprise Systems
• Windows Storage Architecture and Scale
• T-SQL Development
• SQL Performance and Availability
• Basic C# Understanding
• Large scale storage farm operations including tuning for high traffic publishing portals
• SQL High-Availability and disaster recovery design, operational strategy in SQL2008/2012/2014
• Provide friendly world-class service to our customers
• Be on-site to perform day-to-day operation services
• Update and maintain process control documents
• Ability to lead audit compliance readiness activities
• Maintain and develop reporting metrics on systems
• Collaborate with Microsoft product team build labs
• Accountable for technical, service and quality issues within the CodeSign toolsets
• Develop and maintain tools to automate various operational or crypto tasks
• 5-7 years of related experience in a combination of software development, support, technical design, process analysis, infrastructure operations, or functional skills associated with the position
• BA/BS degree or relevant work experience
• Experienced in security technologies including Cryptography and PKI
• 3+ years of basic Programming experience. Experienced on multiple programming languages a plus
• Expertise in areas of Windows client/server development environment
• Microsoft Certified Professional (MCP) certification (e.g. MCSE/MCSA) is preferred
• Strong problem resolution, judgment and decision making skills
• Experienced in application design and performance analysis
• Drive efficiency & consolidation in our current disparate workflow & tools
• Owning the delivery of features in our localization platform
• Deliver solutions to our engineering team to scale to the business growth and bring us closer to spontaneous translation of our services
• Build a tools and infrastructure for localization processing in concert with partner teams managing the transition from old technologies to the new platform in a risk aware and time sensitive manner
• Coordinate with development teams to onboard new projects into the localization workflows and ensure that blockers to localization flow are removed
• Verify that build quality criteria are met in every milestone and that every deployment releases consistently to the Service Cloud
• Improve efficiency in deployment and validation testing
• Partner with engineering functional team members (solution managers, program managers, engineers, and support team members) to ensure the highest quality solutions are delivered to our customers
• Partner with support engineers and technical account managers to assist customers managing any on premise or unique implementation requirements
• 1+ years related experience with DNS or Active Directory
• Ability to pass Federal Information Security Management Act (FISMA) and International Traffic in Arms Regulations (ITAR) compliance background checks
• 3+ years of experience in Exchange Server
• 4 Year degree in Computer Science preferred or equivalent work experience in relationship to systems development, systems engineering, network operations, software support and/or I.T. consulting
• Demonstrated success in dealing with ambiguity and problem definition under continual deadline constraints
• Strong scripting and/or coding skills (PowerShell, C#, and/or SQL)
• Ability to thrive in complex environments while managing multiple projects/issues successfully
• Previous experience working within an Operational Center preferred. Knowledge of operational processes, change control, issues management, etc
• Understanding of ITIL principles governing Problem Management processes in a live service environment
• Strong working knowledge overall of Exchange 2007, 2010, and 2013
• MCITP (or equivalent work experience) in Exchange 2007 and/or 2010 preferred
• Proven experience delivering complex application development projects using Microsoft technology
• Leveraging tools such as VSO or TFS to manage the Application Lifecycle Management
• Strong understanding and experience with Azure, Office365, SharePoint and .Net frameworks
• Experience giving presentations to executive audiences and explaining the benefits of the platform over competitors
• Programming in PowerShell and at least one of the object oriented language such as C#
• Preferred skills in web technologies (development), ASP.NET, HTML5, WCF and Scripting
• Major plus - experience with building service telemetry, monitoring or utilization of the Asimov tool set
• Ability to manage and deliver multiple project phases at the same time
• Strong analytical and problem solving and organizational skills
• Master’s Degree desirable
• Lead technical team to implement SAP solutions that are scalable and resilient
• Develop standards for SAP landscape diagrams, SAP interfaces, and SAP development best practices
• ABAB Development
• SAP Netweaver stack
• Powershell/Bash
• Experience in automation, specifically related to deployment, recovery, or other manual processes
• Specialized knowledge of software & network components such as CDNs
• Develop a technical roadmap for major online services network infrastructure
• Provide technical expertise to perform root cause analysis of service interrupting incidents; develop and implement strategies to prevent recurrence
• Create or propose technical solutions when faced with a new complex systems design or process issue, where little or no precedent exists
• Take responsibility for prioritizing critical, competing tasks that may lack clear end results
• Effectively apply influence strategies and negotiation skills to impact decisions and make trade-offs based on TCO and risk
• Drive creation and execution of documentation, process and procedure improvements to streamline and optimize work performed
• 8+ years of past network engineering experience driving large scale, date driven projects is highly desirable
• Programming, Scripting experience working on C, C#, Perl or Python
• Experience with the following technologies is must have
• 2+ years of past network engineering experience driving large scale, date driven projects is highly desirable
• Bachelor's degree is desirable
• CCIE / JNCI* certification a plus
• A successful candidate must have the ability to work as part of a team, be self-motivated, and work in a loosely defined environment as well as build relationships within the collaborative Azure Networking environment
• A proficiency with one or more of Python, C#, Powershell, REST, and .NET is preferred
• Knowledge of source code repositories such as GIT and TFS
• 3+ years of experience in performing testing against networking related hardware and software
• 3+ years of combined experience with network switch and router design/administration/operation
• 3+ years of experience working with L2/L3 switching platforms, application networking, and popular network protocols
• Solid understanding of networking concepts (TCP/IP, QOS, DNS, routing, subnetting, DDoS mitigation, etc)
• 2+ years of experience working with and maintaining at least two of the following: server networking, switches, routers, and load-balancers
• Demonstrated capability to understand large scale network architectures
• Build tools, develop efficient DevOps processes, & contribute to our knowledge base
• Optimize monitoring & self-healing capabilities
• 3+ years’ experience in large scale internet service design & implementation
• 3+ years’ experience managing/Troubleshooting Dynamics AX 2012 environment is desired
• Demonstrated understanding of instrumentation, monitoring, & deployment design principles & best practices
• Mitigate downtime by supporting services 24x7 via on-call rotation
• Drive automation and process improvements with a strategic and tooling engineering focus
• Understand, articulate and document existing "as-is" systems & business architecture and define strategy for "to-be" architecture
• SE Experience in supporting a large scale online services environment
• Excellent problem resolution, judgment, negotiating and decision making skills
• 4-8 years of experience managing scalable networks with a deep understanding of the OSI Model, DNS, WINS, TCP/IP, VLANs, DHCP, Routing, ACL’s, and switching
• Strong in self-direction, problem solving, critical thinking and troubleshooting skills
• Experienced with the software development life cycle (SDLC)
• Familiar with ITIL or MOF methodologies
• Storage, SQL, Platform and service or application development
• 5+ years of experience working in a networking and distributed systems environment
• Solid user mode Design and Dev skills
• Experience with performance optimization of low level code
• Passion and drive for profound impact
• Analyze and develop integration designs for the network infrastructure
• Partner cross functionally to accelerate cloud scale adoption
• Function as an end to end service architect leading newly acquired businesses and evolving businesses towards cloud scale solutions
• Champion customer experience and drive cross-team monitoring efforts to improve availability, reliability, and performance
• Analyze real-time metrics and provide insights to influence demand shaping for large customers and global capacity planning/buildout efforts
• Engage directly with customers to shape demand and distribute load according to scalability targets and best practices
• Leverage PowerShell and other means to quickly automate processes to resolve issues experienced by customers
• 2+ years of service engineering experience
• Ability to build and influence broadly towards common goals and priorities
• Firm sense of accountability, ownership for end-to-end project lifecycle with solid project management and communication skills
• CS Degree or equivalent experience
• Liase with the customer to schedule planned services and carry out work
• Ensure that service level agreements are adhered to
• Manage additions to current installations
• Handle reactive works such as repairs
• Ensure that customer satisfaction is maintained
• Support challenging, evolving enterprise services at massive scale
• Deliver on strategies for the continual improvement of BGIT services that support product ship cycles and the next wave of product development
• Proactively identify and action application issues, produce operational analysis and showcase Service Engineering best practices for application services
• Resolve challenging application issues and own escalations in this fast paced highly critical area
• Demonstrate rigorous change, release, configuration, security, capacity, incident and problem management practices
• Ensure high availability for several mission critical applications, with a particular focus on Visual Studio Team Foundation, Source Depot, Product Studio, and PerForce
• Drive DCRs and bugs into the product groups to improve future versions of the platform
• Understand in deep technical detail how each application in the portfolio functions from the application tier perspective
• Participate in the testing planning and implementation of new application or version releases into production
• Carry out Problem Management root cause analysis based on application monitoring, performance counters, reliability measurements, and support incidents to reduce infrastructure errors and improve efficiencies
• Perform service optimization work focusing on the automation of recurring tasks
• Communicate timely status reports with appropriate detail of ongoing planned efforts and service impacting events
• Contribute to documentation for new or existing applications in line with BGIT standards
• Execute successfully on tasks and projects to achieve the support team's business objectives
• Coordinate and implement production change activities at the hardware, platform, and application level
• Nonconventional thought leader - Just because it has always been done “that way”, does not mean it needs to continue, you are a threat to standard convention. Out of the box thinking is your norm. You are the idea person
• A team player - are you willing to coach, guide, and also learn from others. Are you comfortable providing and receiving feedback and suggestions? You realize that doing the small, selfless things well is imperative. You realize that WE is greater than ME!
• Humbitious - you are humble yet ambitious, respectful yet direct, courteous yet bold, unpretentious while extraordinary. You are able to both give and receive constructive feedback equally. You are Humble AND ambitious
• Techtacular - you are innovative and transformative, you are abreast of the latest and emerging technologies, you know you can create the better mousetrap - and HAVE, many times. You are highly technical AND spectacular
• Codifiable - you look at manual steps and processes as opportunities to leverage your vast scripting skills. Any manual task can be optimized by your broad and varied scripting experience. You love this stuff!
• Qualityfied - anything worth doing once, is worth doing right the first time. Quality is job 1
• Data dynamo - You are a data sleuth. You use data modeling, statistical analysis, and data science to help drive decisions. You don’t make wild guesses, but rather data driven decisions. You understand OPEX and CAPEX cost models and love to optimize costs in both areas
• Ultra-adaptable - you are flexible, agile, and capable of changing tactics and direction rapidly as business drivers and priorities change. Change is just another opportunity for your vast skills and capabilities
• Pathfinder - You are a highly skilled and specialized tactician that can be inserted into any technical project. You skillfully identify obstacles and challenges and work around them, you create a path for the follow on forces. You are one others want to follow. You lead the way
• Customer focused - everyone is a customer, either current, or potential. You inherently realize this, and your drive and focus on building scalable systems that meet and exceed customer expectations are what we want
• A winner - We don’t lose, and you shouldn’t accept losing either. We compete to win, and so must you!
• 2-3 years of experience working in a heterogeneous networking and distributed systems environment
• Proven experience troubleshooting and supporting both layer 2 and layer 3 networks
• Expert level knowledge of Network based ACL management, IP Addressing, subnets, and CIDR
• Experience with TCP/IP and layer 7 optimizations
• 1-2 years of experience supporting HLB products including F5 BIGIP, and Citrix Load balancers
• Expert level scripting experience with at least one of the following: Perl, PowerShell, or Python
• Solid understanding of F5 iRules and Citrix content switching and other rewrite-policy technologies
• Systems programming experience including practical and demonstrated experience writing object oriented analysis and design code (C++,C#, Java, Python, Ruby ) is a plus
• Experience in Web UI and API development is a plus (HTML5, CSS, ASP.NET, MVC 5, JSON, PHP, JavaScript)
• Proven experience shipping products or services in a fast paced and dynamic environment
• Experience in various software development methodologies including Agile, Scrum, Kanban, and classic waterfall SDLC approaches
• 1-2 years interacting with Network devices (Cisco, Juniper, Arista, F5, Citrix) in a programmatic manner
• Experience with Git/GitHub is a plus
• BS or MS in Computer Science, Electrical Engineering, or equivalent experiences is required
• Associates Degree or Technical School training certificate is required or equivalent with emphasis on electronic equipment and/or systems preferred
• Military training and experience in the repair of electronic equipment desirable
• A minimum of 2 years of experience in the hands-on repair and service of electronic equipment, preferably non-consumer professional digital signage displays, monitors, cameras, and audio equipment is required
• Proficient knowledge of electronic digital and analog circuitry required
• Knowledge of and use of sophisticated test equipment in the repair process a must (Oscilloscope, Volt meters, vector scope, signal generators etc.)
• Experience in precision soldering is highly preferred
• Must be willing to learn and abide by ESD (Electrostatic Discharge) procedures
• Must have a good working knowledge of basic PC skills, including Microsoft Excel, Microsoft Word, and standard software applications
• Strong communications and customer service skills required
• Proven ability to work both independently and within a team environment is required
• Must be able to lift at least 25 pounds of equipment from the floor to chest level
• Manage availability, latency, scalability and improve efficiency of services
• Focus on operability of the service including security, privacy, resiliency, Business Continuity & disaster recovery
• Problem resolution - Timely resolution of critical production systems issues using technical and problem solving expertise
• Analyze system trending - Provide systems statistical trending and analysis expertise including trending in system capacity and threshold testing and monitoring, performance characteristics
• Create Measures, tools & reports on client & service Performance. Drive design and code changes to drive improvements
• Participate actively in code reviews, bug/issue triage with the feature teams, and support well informed decisions towards business and engineering goals
• BS degree in Computer Science or related technical field or equivalent practical experience
• 3+ years of professional work experience in managing large scale systems with MS server products required including and not limited to; Windows 2008/2012, SQL 2008/2012 and IIS
• Capable of technical deep-dives into networking, service design, cloud and storage
• Expertise in analyzing and troubleshooting large-scale distributed systems
• Experience in performance monitoring, remote administration, client/server architecture, Web application management, internet technologies and network architecture
• MCSE/ MCSD, CCNA certification a plus
• Closely collaborate with partner teams where engineering & business dependencies exist
• Facilities design; use your knowledge to bring network colocations in to service from whitespace acquisition
• Work with contractors and vendors closely to accomplish network infrastructure builds in global markets
• Create and maintain Microsoft standards and best practices with regards to facilities and colocation design
• Enforce SOW with external partners
• Work with optical and IP engineering teams to ensure new requirements are being rolled into designs being implemented into the field
• Own site readiness for network deployment projects in global markets
• Work with local teams and markets to enforce best practices established by optical Ip and infrastructure engineering
• Manage field deployments to establish best install work practices and vet out documentation gaps
• Create and publish documentation standards
• Experience with equipment deployments, power installs, site acceptance and commissioning
• Experience working with colocation vendors to accomplish complex large pop deployments
• Knowledge of network equipment space and power requirements of a number of platforms both optical and IP
• Knowledge of best practices with regards to fiber routing/diversity
• Experience with power delivery strategies to network equipment both DC and AC
• Critical eye for detail and demonstrates “buck stops here” attitude when it comes to enforcing best practices
• Proven track record of successful network deployments
• Excellent communication and reporting skills and habits
• Excellent ability to collaborate with technical stakeholders
• MS or BS in related discipline preferred (i.e. EE, CS, etc..)
• Experience with telecommunications and/or service provider
• 5+ years of experience required in related field (i.e. Web scale network design, deployment technical project management, datacenter design, standards)
• 3+ years of direct experience managing and or directly involved in network builds from white space or retrofit of an existing space
• Experience deploying IP and Optical equipment with an emphasis on quality and workmanship
• Create detailed designs including hands-on work to validate approaches, architecture / design concepts, and help debug production implementations
• Specify how SW and HW architectures should evolve to address new technical requirements, leveraging the availability of new enabling technologies
• Review software engineering artifacts such to ensure architectural integrity and high quality
• Execute complex high risk network changes
• BS in mathematics, computer science, engineering or equivalent. MSc or PhD is a plus
• Expert level networking certification (CCIE, JNCIE, etc) is preferred
• Cisco CCNA (or equivalent) and experience with Linux/Unix operating systems and Windows servers required
• Experience with Windows VM’s and Microsoft Azure is preferred
• 2+ years of experience working in lab environments and setting up networking topologies
• 2+ years of experience maintaining and operating datacenter networks
• Closely collaborate with partner teams when engineering & business dependencies exist
• Experience with Azure or cloud services
• Technical Depth - Candidates demonstrate that they have a deep understanding of the technical concepts have previously applied of at least two core technologies (SQL, IIS, SAN, Windows 2008/2012, IP Networks, etc.) plus the ability to quickly incorporate information about new technologies. Manage online services in Windows & SQL Azure cloud computing
• Proficiency in C#, .Net, MVC, HTML, CSS, JavaScript, jQuery, HTML5, CSS3
• MS in Computer Science or related technical field
• Have at least 3+ years of experience in scripting / coding
• Has some exposure to SCCM
• Motivated and passionate about customer experiences
• Have good communication and planning skills
• Have a bachelor’s degree in Computer Science of equivalent
• Identify service improvements and develop and design tools that will streamline the service to improve end-user experiences and lower operating costs
• Contribute toward the strategic direction for Microsoft IT Identity and Access Services
• Own projects within the team and portions of department-wide projects of small-to-medium scope. Work with program management, service management, architects, and peer engineers to delivery on project objectives
• Collaborate with other service teams to assist in solving their service problems when related to your services
• Develop procedures and documentation to ensure the reliability, integrity, efficiency, and cost effectiveness of the system
• Full stack .net developer with cloud experience (preference on Windows Azure)
• For the backend DEV: experience with some of the following: WCF, LINQ, Entity Framework, Workflow Foundation. Knowing any of Web Roles, Azure ServiceBus/Queues/Topics, AAD, Azure SQL is a plus. Proficient use of PowerShell and SQL is a plus
• Extensive troubleshooting/debug experience
• Nice to have: knowledge of Microsoft Active Directory Services (Active Directory Certificate Services, Domain Services, Federation Services, Networking Services)
• Ability and willingness to work under a DevOps model as part of a rotational escalation on-call team
• Ability and willingness to write and maintain tests and supporting tools
• Demonstrated ability in designing, implementing, and supporting multi-tiered services, particularly with a focus on operability
• MCSD is a plus
• 5-7 years of solid DevOps experience
• Strong knowledge of SQL
• Solid hands on experience with one or more of the following: Hadoop/MapReduce, Hive, Hbase, HDFS or other distributed file systems
• Solid understanding of cloud development principles and patterns such as loose coupling, clean separation of services and Map Reduce
• Knowledge of machine learning concepts and data mining is a plus
• Familiar with Office 365 specifically Exchange online
• Familiar with Azure
• Experience with NOSQL (MongoDB) and Postgres DB
• Solid experience building transactional systems that scale
• Solid DevOps Experience supporting production systems
• Demonstrated ability to manage multiple, simultaneous, cross-functional work streams
• Experience with BI Systems implementation
• Strong to expert skills in data analysis/manipulation
• Demonstrated client relationship and interpersonal skills
• Experience with B2B customer support, especially with very large B2B customers
• Excellent organizational, analytical, and problem solving skills
• Client-focused attitude - a customer advocate
• Team player with solid communication and presentation skills
• Understanding of software implementation practices
• Collaborate across functional teams to unravel challenges and identify opportunities in the transport network
• Collaborate with Software Engineers to develop tooling and automation capabilities
• Assist in the development of operations process and procedures, training programs, documentation and back office system integration
• Develop and document new test procedures and automation test programs
• Self-starter with expertise in MPLS, BGP, ISIS, OSPF, and other IGP protocols
• MS or BS in related discipline strongly preferred but not required (e.g. EE, CS, etc..)
• 5+ years of experience required in related field
• Become the Subject Matter Expert (SME) for Microsoft’s DLP Data-in-Motion Fidelis global service - offering day-to-day run accountabilities, troubleshooting, evaluating/deploying net-new Fidelis service expansions (growing the business), and leading the coordination of additional resources in DLP’s follow-the-sun operation effort
• Understand the business needs/capabilities and define what is technically needed to meet strategic objectives and the day-to-day running of the DLP Data-in-Motion (Fidelis) service. This includes identification and innovation of new service capabilities that meets both customer needs/wants and security requirements
• Communicate on a deeply technical level with product engineering (Fidelis), operations teams, management and key stakeholders to improve and optimize both the product and the infrastructure
• Integrate current toolset with any new security tool acquisitions
• Manage supportability and troubleshoot the availability of applications, systems, networks, and hosts
• Create reporting solutions that provide actionable information to business partners
• Provide support and leadership to fellow operations team members
• Develop and implement process steps that support change control and dependency management
• Assist in response to security events with data analysis and tool support
• Experience in designing, documenting, and delivering large-scale production system operations in Microsoft Windows or heterogeneous environment
• 4+ years’ experience managing supportability and troubleshooting the availability of applications and infrastructure for high availability enterprise systems
• 3+ years’ experience using administrative scripting techniques and methodologies (PowerShell)
• Demonstrated success as a member of a highly collaborative team
• BA/BS in Computer Science, MIS, or related field and/or three to six years of equivalent experience
• Close collaboration with Software Engineers and Service Engineers to ensure and track aggressive move to cloud services that minimize on premise investment going forward
• Where on premise investment is required, drive consistency in the processes that manage and track those decisions and costs across the portfolio
• Apply deep technical understanding of Azure services to partner across teams in order to drive consistency in our cloud adoption and management practices
• Partner across teams to continuously assess the efficiency of our cloud consumption and work with service teams to optimize their consumption over time
• Utilize deep knowledge of operations, service reliability, information technology and industry best practices to innovate and influence our cloud operational processes and tools that align to service reliability engineering best practices
• Help identify opportunities and drive increased efficiencies through automation and common tools that allow our engineers to continuously evaluate and optimize both service reliability and overall service efficiency
• Partner with business managers and finance team to ensure our service costs are accurate and managed by our engineering teams in balance with reliability and scale objectives
• Engage in service capacity planning and demand forecasting, drive consistency and accuracy in both over time
• Help drive strong data hygiene practices across teams in our configuration management tools and asset data to ensure accuracy in our overall infrastructure reporting and enable automation in overall lifecycle management
• Deep experience data driven capacity planning, performance tuning with an eye on capacity growth and monitoring from the perspective of predicting future capacity needs
• Ability to write automation including potential tool development to help engineering teams more easily consume cloud service consumption, financial and related data
• Experience with Azure services required, working knowledge of Cosmos a big plus
• Experience with monitoring platforms such as CMA, SCOM, AppInsights, etc
• Certification or hands on experience in using Six Sigma or any other data-driven approach ormethodology is a big plus to help define service KPIs and drive data driven service improvements
• Strong customer focus with ability to work effectively across multiple business and technical teams to ensure continued customer happiness
• Constant curiosity, expand your understanding of cloud service technologies. Leverage what you learn to continuously improve yourself and those around you!
• Strong written and oral communication skills, including presentation skills
• Bachelor’s degree in Automotive Technology or Automotive Management
• 1 or more years of automotive experience
• Ability to independently plan, organize, reorganize, prioritize and problem-solve Professionalism including customer service/interface skills
• As a Service Engineer, you would be responsible for keeping production environment and infrastructure up
• Design, engineer, test, deploy, and operate enterprise level data protection solutions on disk, tape, and cloud
• As a strong operational leader respond to and resolve emergent issues, act as a crisis manager and subsequently follow through to prevent problem recurrence using a ITIL based Problem Management approaches
• Develop automation for recurrent issues and for scalability
• Create standards and best practices, and drive adoption across the service team
• Ensure service meets customers’ compliance standards and KPIs, such as quality, cost, and SLA expectations
• Collaborate with Engineering and Program Manager counterparts to translate customer, business, and technical requirements into components of a service architecture
• Collaborate with technical experts to describe how long-term solutions will satisfy requirements and business objectives
• Strong experience in Windows server 2012 R2 and other operating systems such as Linux and Unix
• Knowledge of Enterprise Backup Application software, specifically CommVault Simpana
• Scripting technologies PowerShell, C# and T-SQL
• Knowledge of data protection techniques for databases including SQL
• Strong working knowledge of DAS, NAS, and SAN technologies
• Strong working knowledge of enterprise tape, specifically HP ESL G3, Quantum i6000, IBM TS3500 LTO6 and proprietary Enterprise Tape Drives
• Modify, create and troubleshoot PowerShell scripts
• Excellent communication skills & presentation skills
• Knowledge of encryption technologies and key management systems, specifically SafeNet KeySecure
• Ability to analyze and report on capacity metrics
• HP/Quantum LTO Tape Libraries
• IBM Enterprise Libraries
• SafeNet Encryption
• HP Disk storage performance and troubleshooting
• Networking with Firewalls, VLANs, and ACLs
• A successful candidate must have at least 6+ years of experience working in Enterprise environment and about 3+ years in delivery of Data Protection services
• Deep technical expertise in Windows, Backup and storages. Need to have Data Protection service experience and working on CommVault Simpana
• Experience working with trend analysis, metric design and monitoring and cross-group project experiences preferable
• Backup or Storage OEM certifications
• Responsible for measuring, communicating, and improving MineStar product quality and performance from a customer perspective
• Understand and drive resolution for product level quality issues
• Provide input and drive prioritization of NPI and CPI projects
• Provide oversight and coordination for technology related CI projects
• Responsible for warranty, policy, and service letter decisions, and provide direction for execution of these processes
• Responsible for L8 product level service engineering, providing leadership and direction to L3/L4 and L6 level service engineering teams for mining technology
• Contribute to customer satisfaction and acceptance of mining technology
• Spend 25% of time in field evaluation of performance and provide on-site technical counsel to regions, dealers and large customers in complicated problem investigation and resolution
• Contribute practical solutions to product problems and commercial deficiencies
• Through on-site field investigation, monitor field correspondence and reports, warranty and SIMS service history, identify product deficiencies and problems, and determine scope and commercial impact of problems
• Formulate temporary and production fixes directly through first-hand knowledge or in close cooperation with product groups
• Write requests for engineering product improvements
• Communicate sensitive problem resolution and improvement information to the field
• Contribute to control and reduction of warranty expenses
• Provide technical counsel to region warranty and data staff in reviewing large dollar claims to assess cause of failures and region responsibility
• Prepare requests for corporate product improvement and support programs to minimize commercial impact of product problems
• Influence functional specifications, design and improvement of assigned products
• Through visits to dealers and customer job sites and analysis of field reports, determine customer satisfaction with product performance and provide subsidiary input to New Product Introduction process at the business units
• BS or greater in any discipline, with significant electrical and/or technical experience
• Considerable technical, product and service knowledge of a wide range of company products and their systems
• Experience in measuring product quality & performance
• Experience in providing problem management and root cause analysis for issues spanning across a product line
• Ability to effectively communicate mining customer issues and priorities to product development partners
• Experience with warranty, policy, and service letter processes
• Availability and desire to travel domestically and/or internationally on assignment at customer mine sites as needed (25%)
• Ability to resolve complicated technical problems in remote locations with limited information and communications
• Superior planning and coordination capabilities and self reliance. * Good interpersonal and communication skills
• Advanced technology application knowledge and experience specifically in MineStar
• Manage component supply for engineers’ use, anticipating needs, managing stock levels, utilizing existing Lab stock wherever possible
• Maintain equipment calibration for team-specific equipment
• Prototype construction, rework, and testing
• Work closely with development team to resolve bugs
• Facilitate testing, such as EMC, with other groups as needed
• Manage development inventory for PSUs
• Support competitive bench-marking for PSUs through research, acquisition, characterization, and tear down analysis
• Perform fault testing for DFMEA activities as requested
• Document and report all results and store in team-accessible SharePoint location
• Experience creating a reusable repeatable foundation for the team to use at scale
• Excellent interpersonal verbal and written communication skills, with the ability to assemble, document, and present technical information to the team
• Strong knowledge of Dynamics AX, CRM, POS applications etc
• Working knowledge of MOF/ITIL best practices and demonstrated experience with implementing and operating systems within these frameworks
• Participate in the 24x7 shift rotation, which may require overnight work depending on the shift
• Provide strategic technical guidance to meet availability and uptime requirements for services
• Drive day to day operations ensuring SLAs are met and the customer experience is not impacted
• Demonstrable ability to ensure clear and consistent communications, adherence to process and procedures, and ability to document
• Grow the technical skillset of everyone including peers though peer mentoring, coaching, training, etc
• Perform root cause analysis (RCA) on incidents and develop preventative solutions in code
• Ensure high quality forensic data is gathered for software developers and third party partners during the RCA phase
• Automate of routine tasks and drive process improvement within the team to reduce the amount of direct engagement necessary to manage the service
• Effectively collaborate with resources across multiple sites supporting the O365 Exchange environments
• Uncanny ability to troubleshoot
• Technical understanding of Exchange 2013; experience with previous versions of Exchange preferred
• Troubleshooting AD Authentication and Name resolution issues
• Ability to troubleshoot the Network Stack and analyze network traces (strong advantage if you have this)
• PowerShell fluency, with the ability to author scripts of moderate complexity highly desired
• Patience and a collaborative nature
• Knowledge agility: we build every week. You need to be ready to learn something new every day!
• Strong analytical skills and the ability to take ownership and drive a service impacting incident to resolution
• The ability to apply an Engineering mindset to an Operations environment - help us solve operational problems with code or architectural solutions
• Experience with large scale server deployment and management a plus
• Experience with LAM as well as external synthetic monitoring tools is a plus
• 2 Year+ experience in running 24x7 mission critical, enterprise systems
• 4 Year degree in Computer Science preferred or equivalent work experience in relationship to systems development, network operations, software support and/or I.T. consulting
• Criminal Justice Information System (CJIS) for each state
• Public Trust Position - High (PTP High)
• Public Trust Position - Medium (PTP Medium)
• Note: Once clearance is obtained, the individual will be required to reapply every 2 years thereafter
• Research technologies
• Designs and architects systems and services that are easy to manage, operate and support for the Identity Credential and Authentication spaces working with internal Microsoft teams and/or external 3rd party application engineering teams
• Successful people will bring a learning attitude and be able to integrate a strong understanding of infrastructure or Azure
• Scripting/coding skills (C#, Powershell, VB.net)
• Design, develop and sustain Online and internal services and the tooling to help automate and manage them
• Strong collaboration skills will be required working closely with other engineering teams to ensure services/systems are highly stable, and meet the expectations of internal stakeholders and customers/users
• Participate in the design of v.next features and ecosystem for Azure Customer Experience
• Rapid restoration of Mission Critical customer applications built on the Azure Platform
• Partner with internal / external customers on technical problem management
• Provide customer escalation analysis and leveraging data to drive further improvements in the platform
• Demonstrate strategic thinking, quantitative and analytical skills, team leadership, and collaboration
• Service experience in a 24 x 7 x 365 enterprise environment
• Understanding of High Availability, Disaster Recovery, Business Continuity, Performance Tuning
• Strong knowledge of Windows Platform, developer tools and ability to diagnose and debug user code
• Must effectively manage and prioritize multiple tasks in accordance with high level objectives/projects
• Excellent written and oral communication skills required; Ability to communicate to a variety of audiences; including high-profile customers, executive management, and engineering teams
• BS/BA in Computer Science, Engineering, Math or equivalent experience
• Establish capacity planning, systems monitoring and management standards for service, application, automation, tools or other technical implementations
• Engagement with partner organizations to develop technical roadmaps/backlogs that align to business strategy
• Ensure proper asset management and maintaining lab documentation
• Conduct device RMAs as well as the shipping and receiving of hardware
• Oversee lab access and enforcing lab policies
• Develop and maintain monitoring strategy, automation and tooling
• Support customer requirements for the team within established SLA’s
• Collect and report on metrics pertaining to availability and service quality
• Provide technical expertise to resolve service impacting incidents and problems
• Provide root cause analysis and design changes to prevent reoccurring incidents
• Maintain gracious professionalism during high priority outages
• Diagnose server and storage issues
• Configure network topology and troubleshoot network issues
• Create detailed design documentation for implementation and oversee the successful and timely deployment of solutions
• A successful candidate must have the ability to work as part of a team, be self-motivated, and work in a loosely defined environment as well as build relationships within the collaborative XBOX team
• Team player, confident, independent and enthusiastic!
• Strong critical thinking, problem solving and communication skills
• Excellent problem resolution, analysis and customer service skills
• Proven past experience working with Active Directory, Authentication protocols: Kerberos, NTLM, Security Products: Firewalls, IPSs, End-Point protection, networking protocols
• Understanding of online services, network architecture, and storage technologies
• Highly organized, with great attention to ensure required details are not overlooked
• Results and action oriented - makes sure the job gets done accurately and on time
• 8+ years of technology experience
• 5+ years of hardware and/or Windows experience
• 3+ years of experience with monitoring tools (SCOM, Sitescope, Keynote or Gomez)
• 3+ years HW or SW trouble shooting and failure analysis
• 3+ years of experience in core networking (TCP/IP, ACLs, DNS, VIPs, etc.)
• 3+ years of Microsoft Hyper-V & System Center Virtual Machine Manager experience
• A Bachelor’s degree in Computer Science, Information Technology or equivalent experience
• Experiences with SAN storage using FC, iSCSI (EMC, NetApp, HP)
• ITIL & MCSE Certifications are a plus
• 5+ years’ experience in Active Directory, XML, .Net Framework, TCP/IP protocols, security hardening procedures, and Windows/IIS/SQL Server
• 5+ years System Engineering & Administration skills with MS server products required including and not limited to; Windows 2008/2012, Hyper-V, SQL 2008/2012 and IIS 7.0
• 3+ years’ experience in providing high level production support in a 24x7 operations environment
• 2+ years’ experience designing, collecting, analyzing and leveraging metrics to drive service improvement
• 2+ years’ experience in Coding (like, C#, PowerShell, TSQL, other…)
• 2+ years managing a lab
• Experience with Azure (IaaS)
• Responsible to execute InfoSec vulnerability assessment processes
• Author detailed assessment reports
• Perform adhoc internal and external Vulnerability Scanning using commercial and open source tools
• Perform adhoc internal and external network and application penetration testing using a variety of methods, tools, and techniques
• Development and delivery of training to system administrators
• Security monitoring, definition of security events to be collected
• Development and maintenance of security monitoring tooling and processes
• Incident management definition and involvement
• Definition and development of reporting metrics
• Analysis of NetFlow results and dealing with agreed incidents and passing on of agreed escalation incidents
• Analysis of device expert results and dealing with agreed incidents and passing on of agreed escalation incidents
• Analysis of IDS/IPS results and dealing with agreed incidents and passing on of agreed escalation incidents
• Management of the SSL cert process, to include issuing issues, tracking of expiring certs etc
• Azure deployments and upgrades
• Windows OS configuration, hardening and performance monitoring
• Vulnerability assessment and port scanning expertise with various tools: nessus, qualys, nmap
• Manual pen testing skills
• SSL certificate management
• Scripting and minor development to support automation
• System hardening on various platforms, Hyper-V, Linux, Mac, Windows and Network Devices
• Understanding of Linux OS
• Contribute to the design, build and run of “Internet scale” services used both by external customers and internal Microsoft teams
• Improve incident processes including monitoring/alerting coverage, investigation tooling and reporting
• Drive increased efficiencies through automation you author
• Develop high quality monitoring and reporting solutions that address our live site needs and can contribute to the product code base
• Constantly focus on how to enable the business and increase DevOps agility
• Contribute to Profit margins by resource utilization optimizations
• A passion for operating and improving large services with the ultimate goal of reliably meeting SLA
• A passion for identifying system improvement and driving them to completion
• Excellent data driven insight into identifying bottlenecks and potential solutions in the production workflows
• Excellent communication, collaboration, and mentoring skills
• Experience working across disciplines, groups and teams
• 1+ years of industry related experience
• A demonstrable understanding of software development concepts, project management, and good communication
• Experience developing, debugging and maintaining code in multiple programming languages
• Demonstrable organizational, problem solving and prioritization skills
• Contribute to customer satisfaction and acceptance of machines
• Spend 20 to 50% of time in field evaluation of performance and provide on-site technical counsel to districts, dealers and large users in complicated problem investigation, new large mining machine assembly, delivery and application
• Formulate temporary and production fixes directly through first-hand knowledge or in close cooperation with business units
• Provide technical counsel to CACo. warranty and data staff in reviewing large dollar claims to assess cause of failures and CACo. responsibility
• Have warranty/policy authorization to $10,000 and make recommendation on higher amounts
• Formulate CACo. marketing product support programs and obtain approval
• Ensure timely announcement to the field
• Through visits to dealers and user job sites and analysis of field reports, determine customer satisfaction with product performance and provide subsidiary input to New Product Introduction process at the business units
• A technical/engineering background and several years of engineering or field experience
• Superior planning and coordination capabilities and self reliance
• Ensuring the client experience on all SAW systems is optimized to ensure maximum productivity is maintained while the new, higher security policies and changes are implemented on all SAW systems
• Ensuring the software deployment workflows, processes, and distributions are optimized to ensure fast and reliable update performance at all times on SAW systems
• Coordinating support and problem resolution processes with other MSIT departments as needed to optimize overall support performance
• Project Management of any Service Improvement Plans (SIP) required to bring the UES Secure Administration Workstation compliance performance back to designed specifications
• Developing and managing a detailed project plan of program deliverables, dependencies and timelines for any SIP work
• Increasing Microsoft IT’s Modern IT capability through the introduction of new solutions, processes and approaches that further the MSIT contribution to the MS Enterprise client effectiveness
• Bachelor’s degree in Computer Science or related technical discipline or equivalent with a min of 4 years of tech experience in the computer industry
• Minimum three to five years’ experience in IT service engineering or service management
• Strong analytical and organizational skills. Must be self-motivated and able to plan and organize work to meet deadlines in a fast-paced environment
• Strong problem resolution, judgment and decision making skills required
• Scripting skills (PowerShell, vb, batch programming)
• Experience Supporting and maintaining Azure environments
• Experience with monitoring and performance measurements
• Experienced with multiple storage architectures and solutions such as EMC, Netapp, HP etc
• Comfortable specifying and designing hardware solutions for web, application, and data layers
• Experience with localized installations
• Proven documentation skills
• Familiarity with Microsoft maintenance/configuration tools such as backup, task scheduler, Robocopy
• 2+ years of experience with C#, Asp.net, XML, SQL
• 1+ years of experience in scalable services
• Excellent problem solving skills and passion to solve hard problems as part of a team
• Experience/Exposure in automation, specifically related to deployment, recovery, or other manual processes
• 1) Drive efficiency & consolidation in our current disparate workflow & tools
• 2) Owning the delivery of features in our localization platform
• 3) Deliver solutions to our engineering team to scale to the business growth and bring us closer to spontaneous translation of our services
• 4) Build a tools and infrastructure for localization processing in concert with partner teams managing the transition from old technologies to the new platform in a risk aware and time sensitive manner
• 5) Coordinate with development teams to onboard new projects into the localization workflows and ensure that blockers to localization flow are removed
• 2) Strong experience in a scripting language such as PowerShell, Python, or Perl
• 3) Knowledge of OOD and an OOP language, preferably C#
• 4) Knowledge in all-and subject matter expertise in at least two-of the following
• 5) Building high-performance, highly available, reliable, distributed software & services
• 6) Designing systems and processes for running enterprise or consumer services at scale, drive cost & operational efficiency
• 7) Windows Administration, including OS internals and troubleshooting tools
• 8) SQL experience, preferably SQL server administration and design
• 9) Proven ability to collaborate across teams and across levels of management
• Ensure high availability for several mission critical applications, with a particular focus on Visual Studio Team Foundation, Source Depot, Product Studio, and Perforce
• You have a strong customer focus and understand the importance of Live Site Reviews
• Solid working knowledge enterprise-scale applications with a focus on service improvement, task automation, and monitoring best practices
• Deep understanding of Microsoft products, services, and platforms
• Prior support experience with one or more of the following preferred: VSTF, Source Depot, Product Studio, Perforce
• Deep knowledge of SQL Server administration and performance tuning
• Firm understanding of telemetry and service monitoring tools and techniques
• Robust analytical and problem solving and organizational skills
• Degree in Computer Science (CS), Management Information Systems (MIS), or equivalent industry experience is required
• Manage Managed Service Supplier vendors and ensure delivery of quality sustained engineering, incident support, and change request service
• Work with Compute service owner on project and prioritization and ensure vendors are focused on the right health & welfare project priorities
• Collaborating with service managers and automation teams on requirements and development of self-service tools for change requests
• Collaborate with service manager and service engineering to help drive strategic migration projects to move on-premise workloads to our Azure cloud offerings
• Assign and/or execute service improvement activities, deploy critical updates and configuration changes to our compute environment
• Working with line of business application teams to meet the performance needs of critical applications
• Engage and help resolve critical business service disruption Major Incidents. Take incident and issue escalation from managed service supplier vendors to fix issues and deploy updates
• Collaborate to Define the V-Next Service Offering: Assist and collaborate with Compute Service Owner for defining the v-next service offering based upon input from operation activities, incidents, customers, and industry best practices
• Comprehensive knowledge of hyper-v infrastructure and Azure technologies
• Should have knowledge about the internals of Windows, networking, and storage architecture and offerings. Demonstrated experience in managing and administering different windows services. Should have knowledge in storage related software (PowerPath, etc..)
• Proven expertise in troubleshooting hyper-v service related I/O, CPU, memory, disk and other resource contention. Must have experience in Performance Tuning using monitoring and troubleshooting tools
• Use trace analysis, and proprietary tools to analyze problems and develop solutions to meet customer needs. Possess data-driven troubleshooting and must be able to handle challenging issues in the environment
• Ability and working knowledge required to achieve results using Agile and Scrum methodologies
• Ability to collaborate with people representing diverse points of view, interact with senior leaders to drive business impact
• Knowledge of infrastructure build specifications for data center and networked technologies (Compute scale unit, Windows Server, Blade Servers, RAID, SATA, 10GbE, SCOM, etc.)
• Well-developed experience with managing a Managed Service Supplier
• BS/BA in Computer Science, engineering, or related field
• 5+ year’s design and/or implementation and/or support of highly distributed apps (i.e. having an architect’s sense for ensuring availability, performance, etc.)
• Desire to gain experience moving workloads to Azure is a must
• Experienced in PCB layout and schematic designing
• 1+ years of experienced on PLM systems
• Experience with Cadence schematic and layout tools will be counted as an advantage
• Experienced with Zuken schematic and layout tools will be counted as an advantage
• Ability to solve design, tools and data management problems
• Experience with Zuken DS-2 Engineering Data Management system will be counted as an advantage
• ECAD or Mechanics will be counted as an advantage
• Collaborate continuously with Program Managers, Software Engineering and our business users in order to ensure the reliability, availability and performance of our near real time intelligence and analytics platforms
• Utilize deep knowledge of operations engineering, connected services, and information technology plus knowledge of industry best practices to innovate and influence operational approaches and solutions
• Provide leadership during outages by effectively guiding incident response where root cause is unknown for cross-functional teams to troubleshoot and help provide solutions to address database, OS, application, network and any other issues
• Identifying underlying root causes and providing recommendations or solutions for long term permanent fixes to critical production issues
• Heavy focus on driving efficiencies through automation and tools, if it is manually done today you are super passionate and technically capable to automate it!
• Build business continuity and disaster recovery plans, ensure they are tested regularly
• Creating, developing & managing the deployment architecture and processes for the service. In some cases, you may be contributing to the deployment automation itself and driving improvements to further automate over time
• Deep experience in performance diagnostics, capacity planning, performance architecture design, performance tuning, performance monitoring, etc
• Experience with monitoring platforms such as Application Insights, SCOM etc
• Advanced Troubleshooting, Debugging & Diagnostics relevant for large data warehouses and near real time analytics
• Demonstrated ability to seek out and leverage data driven insights that foster continuous
• 5+ years or equivalent work experience
• Proactively monitor and investigate issues for the Skype for Business service
• Create tools to improve the monitoring and investigation of issues to reduce the TTR (Time-To-Resolution)
• Improve the tooling for frontline support to resolve customer escalations
• Identify repetitive, manual tasks and automate them
• Work on live site issues for the team servicing core scenarios
• Document procedures / processes and train others on related procedures
• Work with developers to write bug fixes and code improvements
• Participation in 24/7 on-call rotation
• Technology evaluation and integration
• Ownership and optimization of Deployment, Monitoring, Compliance and other service management tasks through automation
• Infrastructure planning, delivery, management, and troubleshooting
• Response and analysis of complex multi-datapoint/correlated incidents and management through resolution
• Design, prototyping, and delivery of complex technical, scalable, and supportable solutions and projects in response to service delivery and business needs
• 24x7 on call rotations
• Identification of service improvement areas that require cross discipline engagement
• Technical documentation and communications
• Engineering cloud first network solutions leveraging Azure Traffic Manager, Global Traffic Manager and Azure AD
• Optimization of automation and APIs for PaaS assets in Azure and non-Azure services
• Root cause analysis and fixes for live service issues
• Demonstrable PowerShell, C# and Web/Reset Service development patterns
• Demonstrable Knowledge of Azure Networking PaaS services, DNS and Azure AD
• Expert knowledge of networking concepts, load balancing and routing optimization
• 2+ years active development experience, including shipping multiple commercial products
• 3+ years in working in cloud scale environments
• 3+ years practical experience with PowerShell
• 2+ years practical experience with Active Directory Federation Services, Azure Active Directory, Azure Multi-Factor Authentication On Premise, and identity systems or Advanced Threat Analytics
• Be willing to manage your services 24 x7 with the support of other operations teams
• 3+ years of experience in Service Engineering/Engineering roles
• Proficiency coding/testing in a high level language
• Experience with building service telemetry, monitoring or utilization of the Asimov tool set
• Work with team members to understand current processes and cost, plan and automate solutions to improve consistency, speed and accuracy as well as reduce manual touches
• Provide critical thinking, technical innovation, and attention to detail while serving as a trusted advisor in the group
• Work alongside of the engineering teams to improve core automation and even take over certain areas of responsibility and/or features
• Actively participate in design discussions, code reviews and help evangelize performant solutions
• Work in collaboration with peers, PM, Engineering and other SE teams to enhance the
• A minimum of 3 years’ experience in Software Development as a developer, Service Engineer or SDE
• Proficient at C#, and PowerShell and SQL. JavaScript and HTML are nice to have
• A fundamental understanding of BI and data analytics
• An understanding of SQL database design
• Strong technical problem solving and debugging abilities
• Ability to work closely with team members to collaborate on innovative solutions
• Self-driven, pro-active, results-oriented and ability to work with minimal direction
• Reporting, Analytics knowledge a plus
• BS or MS degree in Computer Science or Engineering OR equivalent years of relevant work experience
• Ability to easily partner with developers on your team to deliver end-to-end software services
• Ability to manage challenging expectations effectively and resolve conflicts efficiently
• Cloud operation experience - Running real workloads in the cloud, diagnosing and fixing problems
• Experience owning and developing manageability features end-to-end
• Experience scripting against RESTful services
• 3+ years of creating automated experiences for partners, customers, and peers using PowerShell/C# or similar
• 2+ years of experience working with network devices and automating tasks with services like GTM/LTM, SMARTs, or HPNA
• BA or BS in Computer Science or related discipline, and/or experience preferred
• Proficient with both Agile and Waterfall methodologies
• Previous project experience with building on Azure or other Cloud solutions
• Project experience with the following testing practices: performance, security, privacy, accessibility, or localization/globalization
• Deep understanding of some of the following technologies: ERP, CRM, SharePoint, Cloud Computing, ASP.NET,
• PowerShell, Elastic Search, NoSQL, Data Warehousing & Analytics, and Big Data
• At least bachelor degree in computer science or similar discipline
• Extensive knowledge of TCP/IP with emphasis on challenges of individual protocols
• Network traffic monitoring
• Knowledge of OSPF and it's security practices
• Layer 2 security concepts and their implementation in Data Centres using multivendor devices
• DDoS mitigation practices and their implementation strategies
• Development and implementation of network device hardening standards
• Experience in using scaning tools e.g. Qualys, Nessus,
• Linux administration
• Responsible for designing, developing and implementing budgeting and planning models using SAP BW and BPC data sources
• Develops and enhance SAP BW objects such as infocubes, dso's, masterdata, transformations, extractors
• Work with Business, SMEs, Project team members and executives to gather the functional requirements, design, deliver and document technical solutions
• Ability to read, write, configure code, and design end-to-end service telemetry, alerting and self-healing capabilities for platforms
• Participate in requirements gathering and solution designing sessions
• Interpret business requirements into system solutions to satisfy the business needs and improve the user experience
• Define and document processes and procedures (Technical and non-technical)
• Experience working with software engineering team members and ownership of translating customer and technical requirements into service architecture to meet Quality of Service Expectations
• 8-10 years of experience in SAP BW
• 3-5 years of SAP BPC experience
• Demonstrated leadership characteristics - ability to build strong teams
• Excellent written and oral communication and ability to collaborate effectively with partners
• Outstanding problem solving skills and passion to solve tough problems as part of a team
• SAP Data Services
• Ability to debug - ideally code in ABAP
• Deep knowledge of TCP/IP and routing protocols (BGP and OSPF and/or ISIS) and MPLS
• Minimum of five years of network design and deployment with demonstrated experience configuring Cisco routers or another enterprise level routing infrastructure
• Cisco Certified Internetwork Expert (CCIE) or equivalent experience
• Understanding of Cloud and SDN Architectures, Layer2 and Layer3 technologies, protocols, and emerging technologies
• Comprehensive knowledge of networking technologies (switching, routing and Layer 4-7 load balancing)
• Strong conceptualization, analytical, and logic skills enabling comprehension and development of complex technical and business issues, topics, and plans
• Excellent problem resolution, judgment, and decision making skills required
• Ability to work on multiple projects with conflicting priorities at the same time
• Ability to learn very quickly in a fast paced environment
• Apply robust understanding of the business, the customer, and the solutions that a business offers to effectively design, develop, and implement operational capabilities, tools and processes that enable highly available, scalable & reliable customer experiences
• Engineering degree or 5+ years or equivalent work experience
• Experience in performance diagnostics, capacity planning, performance architecture design, performance tuning, performance monitoring, etc
• Collaborate closely with Software Engineering/Business to ensure the availability and performance of Service
• Provide leadership to the DevOps team during outages by effectively guiding incident response where root cause is unknown for cross-functional operation and development scrum teams to troubleshoot and help provide solutions to address database, OS, application, network and any other issues
• Driving ongoing improvements and efficiencies in operational practices, tools & processes
• Participate in software and system performance analysis and tuning, service capacity planning and demand forecasting
• Manage the availability, scalability, security and performance of our platforms and applications
• Identifying GAP’s in current tooling and areas of improvements, working towards delivering the tools and where required engaging with software engineering teams to ensure delivery of improvements
• Developing the monitoring and telemetry architecture implementing monitoring agents, dashboards, escalations, alerts and carry out periodic reviews of checks currently in place to ensure the service meets or exceeds customer expectations
• Proactively review and recommend changes to the live site infrastructure after ensuring the right validation has been carried out
• Drive increased efficiencies through automation and tools you author
• Creating, developing & managing the deployment architecture for the service
• Become the technical expert in Retail for Compute and Storage solutions
• Build, test and execute on Retail’s technical strategy
• Solve hard problems that span technology, development models, testing, and other areas
• Drive proof of concept activities with a hands on approach
• Drive the resolution of critical cross-group technical issues
• Create design options for feature areas that enable scenarios
• Build effective relationships with engineering leaders, associates in the retail stores, and our design and production partners
• Ensure that feature areas deliver the expected value to the customer and meet business objectives to Microsoft
• Create, evolve, and communicate specifications for feature areas
• At least 5 years of service engineering experience
• Bachelor’s degree in Computer Science, Engineering or equivalent experience
• Experience with Active Directory objects and GPO creation and maintenance
• Experience with Enterprise technology architecture components of computing, virtualization, security, back-up / recovery /high availability, storage, and networking across the Microsoft stack
• Experience with Microsoft TFS
• Expertise in PowerShell scripting to deploy, configure, and automate IT services and components
• Working knowledge of design, configuration and lifecycle management of IT solutions
• Experience with Azure Platform as a Service (PAAS) and Infrastructure as a Service (IAAS)
• Hands on technical infrastructure experience (NDES, PKI, etc)
• Experience using Agile project management methodologies
• Experience with DHCP, DNS and Network Protocols
• College graduated or above major in EE , Automation or related fields
• At Least 3 years experience in maintenance or project execution of M&E or Building Control related fields
• Familiar with DDC / PLC, HVAC engineering works will be a plus
• Manage crane supplier and Installation subcontractor certification of invoices at site
• Plan the cranes, Tools and Manpower requirement for Installation and Commissioning of WTGs
• Manage and resolve site issues related to Installation & commissioning of WTGs
• Ensure timely handing over of WTGs to Service Department as per schedule
• Plan and execute mitigation measures should delays be incurred during Installation & Commissioning
• Ensure return of tools and transport returnable in time after completion of activities and support site closure by Construction Manager
• Bachelor of Engineering /Diploma in Electrical or Mechanical Engineering with minimum 5-7years of work experience in in leading teams in Installation of Wind Turbine
• Ability to ensure highly resilient and scalable service offerings
• Help drive service backlog discussions & standups to establish appropriate prioritization of Live Site requirements
• Ensure end-to-end service excellence through developing productive working relationships with internal and external teams including architects, engineers, project managers, stakeholders, partner teams, and management
• A fun, positive attitude
• Experience working with SQL solutions
• Provide field assistance where operational / customer liaison is required
• Take part in training and personal development of Service personnel and oversee technical service training for customers
• Customer follow-up and ownership of all product and service related issues. Work as a continuous customer interface for customer satisfaction feedback, etc
• Proactively promote solutionizing concept to delight IR customers
• Solid engineering background (college or higher degree in engineering, preferable on Mechanical or
• Skills in computer programming and machine control are preferable
• Willing to travel and can work independently
• To carry out inspection and maintenance work to the relevant standards
• Diagnosis and fault repair
• Report and record any major incidents and customer complaints through the appropriate procedures, ensuring swift resolution wherever possible
• Hold a full UK driving Licence
• To carry out and complete all service works outlined above
• To drive deficiencies, materials and product sales
• To lead and drive a first class customer service experience
• To conform to all regulations and take part in all training provided as and when needed to meet the businesses requirement for a zero harm workplace
• Responsible for signing up to all RAMS, PPE, Tool box talks, van audits and accident investigations
• Actively take part in internal technical audits
• To actively be involved in coaching of new apprentices
• To be a key link between the customer and their Field Line Manager ensuring there is effective communication of works carried out and works required between all parties
• To successfully complete and pass enhanced security vetting programs including Disclosure Scotland, enhanced screening and Counter Terrorism Checks
• Act as a Thermo Fisher Scientific advocate in all capacities in customer laboratories
• Effectively communicate with customer as well as other Service Engineers
• Responds to customer service requests through customers service scheduling software
• Promptly acknowledges receipt, and contacts the end-user to schedule services. Ensures that the schedule meets the customer’s needs and entitlement
• Communicate schedule of services to Customer Administration and Supervisor on a daily basis
• Seeks assistance from peers when unable to quickly meet the customer’s expectations
• Close out service activities utilizing administration tools for accurate record keeping, including documenting service calls daily upon completion
• Maintains personal Service inventory of replacement parts. Returns defective material in a timely manner, and orders replacements in accordance with company policy
• Proven ability to diagnose and resolve problems on sophisticated electro-mechanical instrumentation in a commercial scientific laboratory environment
• Must demonstrate competency for installations, relocations, calibrations/qualifications, preventive maintenance and troubleshooting/repair, technical support
• Ability to work independently, and as part of a group, to accomplish individual and team objectives
• Independently resolve routine customer satisfaction problems
• State certification to Work on a wide range of products containing refrigeration components
• Must have strong interpersonal skills, and be able to communicate effectively with a wide variety of people
• High school diploma/equivalent required
• Deploy and manage virtualization infrastructure
• Assist in facilitating datacenter activities such as system upgrades and hardware provisioning
• Provide support, and implementation of security policies, compliance, and best practices
• Train other technology staff members on system upgrades and rollouts
• Prioritize workload and resolve any technical issues/roadblocks
• Solid skills in logical troubleshooting, communication, documentation and problem resolution
• Experience with one or more of the following: JSON, C#, Java, SQL and/or Powershell
• 1 year experience working with cloud based systems
• 2 years experience problem solving in a team environment
• Responsible for technical and administrative support activities including installation, testing, commissioning, repair, modifications, preventative maintenance, troubleshooting, engineering change upgrades, etc
• Accountable to customer relationship to deliver best in class services delivered to drive service quality to new height
• Responsible for timely, professional, accurate and service oriented response to all technical service enquires
• Represents the company in a customer support role and is responsible for customer's satisfaction with equipment and servicing
• Prepares service log and report of work performed. Implement and control workflow documents, and maintain proper practices to keep track of these documents
• Analyze and provide advices for customers’ existing equipment status and recommended replacement schedules
• Bachelor in Electrical Engineering
• Minimum 3 years of field experience in service or testing
• Possess knowledge of An uninterruptible power supplyproducts, markets channels and associated applications
• More than 2 years vocational (electronics) or equivalent professional degree
• Local/Native Language Capabilities
• Good English capabilities
• Minimum 4-5 years of electrical industry experience required
• Requires in-depth knowledge and experience in job and ability to work independently. Requires indepth knowledge and experience in job and ability to work independently
• Ability to interpret complex customer specifications and drawings (electrical and mechanical)
• Provide technical support to (potential) customers by advising about possible LV and/or MV system solutions based on customer questions and/or requirements and/or information
• Execute electrical engineering for LV or MV systems; execute various technical calculations, prepare drawings and schedules, list of materials, purchase list
• Prepare and execute service on all possible LV or MV systems delivered by the company (mechanical and electrical)
• Represent the company, within set authority level
• Prepare service reports. Enter all relevant data into the ERP system
• Archiving and traceability of all data and documents. Safeguard confidentiality of data and information
• Knowledge of and experience with MV and LV systems (sales, technical support and service)
• Knowledge of PLC, SCADA, DCS
• Knowledge of procedures, company rules, guidelines (national and international), law, rules & regulations, standards, safety, quality and environmental guidelines as far as applicable
• Microsoft Office (Word, Excel, Powerpoint, Outlook)
• Service and maintenance, trouble shooting for wind turbines
• Wind turbine installation and commissioning
• Take care of spare parts, consumable, tools and vehicles
• Responsible for the safety on site under QSE principle
• Complete required reports by using platforms and ERP systems like SAP
• Keep connection and communication with customers and the company
• Obtained technical education in Electric Engineering, Automation or Mechanical Engineering
• At least 3 years related working experience, preferably in wind industry or service business
• Able to read and write English
• Proficient in MS Office
• Develop and maintain effective working relationship with Key Customers to promote the desired image of the Company
• Prepare and submit chemical management reports to agreed schedule
• Provide cost effective solutions to technical problems
• Identify and communicate new business opportunities to assist marketing and product development plans
• Liaise with Technical Group and R&D to ensure appropriate solutions are offered to the Client
• Responsible for customer sales and service in a defined area and required to be capable of acting as the client main resource to provide technical and problem solving support to client Chemical Management Programmes
• Oil and Gas production systems, Reservoir Stimulation, Water Injection, Chemical injection facilities and Utility systems
• Chemical selection, application and performance monitoring
• High school diploma required; Associates degree preferred
• Degree in Chemical Engineering, Chemistry or other Science Engineering Subject preferred
• Proven experience; preferably in OFC/Chemical business is an asset
• Strong Microsoft Excel, Word, Power Point and Word skills
• Must take ownership of workload and make decisions independently based on policy and customer needs
• Strong organization, sense of urgency, prioritization and multi-tasking skills
• Promote a positive attitude at all times
• Communicate effectively with all levels of personnel within a Customer’s organisation
• Become the technical expert in RSIT for Compute and Storage solutions
• Build, test and execute on RSIT’s technical strategy
• Solve hard problems that span groups, technology, development models, testing, and other areas
• Drive proof of concept activities with a hands-on approach
• Architect server solutions for feature areas that enable critical Retail Store scenarios
• Build effective relationships with other groups within MSIT, other RSIT engineering leads, Store associates in the physical retail stores, and our design and production partners
• Strong experience with current Enterprise server and storage solutions
• Recent hands-on experience with server and storage configuration, including LUN creation and balancing
• Hands-on technical server infrastructure experience (NDES and PKI configuration, etc.)
• Experience with Hyper-V and Service Management Automation
• Experience with Microsoft System Center (VMM, OM, SM, and Orchestrator)
• Experience with Forefront Identity Manager (FIM) for security group creation and maintenance
• Experience designing and building Private, Hybrid, and Public Cloud solutions
• Experience data center transformation and migrations
• Operate high performance systems & applications spanning across thousands of servers worldwide
• Drive improvement in processes, procedures, and manageability of service
• Deploy, configure, support, and enhancing application working with Service Engineers, Support, Test, PM, and Dev teams
• Interact with systems and service administrators both to troubleshoot issues as well as determine requirements for tools, automation, and monitoring
• Continuously review and recommend solutions that improve serviceability, availability, reliability, and performance in a cost effective manner
• Ensure compliance to Safety and Quality Assurance and improvements
• Maintains the highest level of safety at execution level
• Implements and enforces HSE requirements on site with the support of HSE team representatives
• Comply with safety requirements according to Bombardier standards and project requirements
• Comply to the OHSACT
• Comply with Transnet High voltage rules and regulations
• Ensure that all quality standards are met and maintained
• Ensure that quality standards of components are met
• Ensure that inherent defects are identified at early stage before the client identifies the defect
• Ensure Zero outstanding NCR’s
• Ensure that team is certified in all areas that need specific certification in order to them to perform the work
• Effective testing and commissioning and fault finding and repair
• Be the first point of contact for Testing and Commissioning technical matters
• Lead fault finding investigation and analysis
• Lead the testing and commissioning activities
• Develops wiring diagrams, layout drawings and engineering specifications for system or equipment modification
• Diagnoses cause of electrical or mechanical malfunction or failure of operational equipment and recommends preventative and corrective maintenance
• Plans, directs, and records commissioning testing activities, and recommends and initiates modifications or replacement that fails to meet the acceptable quality standards
• Ensure all testing and commission is performed according to agreed specifications and requirements
• Ensure that the Locomotive are operational at all time
• Ensure that faults are attended to timeously and correct in the shortest duration of time
• Complete MIR Reports
• Follow depot procedures and instructions with regards to Testing and Commissioning activities
• Monitor reliability of trains and train subsystems on continues basis
• Lead Corrective and Preventative maintenance activities during warrantee phase
• Apply electrical and mechanical theory and knowledge to test, repair, maintain and modify vehicles and equipment
• Advises management regarding customer satisfaction, product performance and suggestions with regard to product enhancement
• Effective people management
• Instructs, directs and coach technicians in servicing and repairing vehicles to the desired quality standard
• Ensure that team follows Depot Procedures and Instructions
• Ensure that a skilled team is in place to perform testing,
• Commissioning and maintenance activities
• Ensure that team is competent, properly inducted and productive
• Ensure that team is certified to perform the work
• Identify and coordinate any training or development needs for the team
• Degree or equivalent qualification; Electrical/Mechanical/Engineer
• Minimum 3 years railway working experience in similar position
• Strong Commercial acumen and strong interpersonal communication skills required
• Responsible for and participate in Danish service agreements, with Danish customers
• Participate in Integration, Test and Commissioning activities in Danish Interlocking projects
• Participate in ITC activities in international interlocking projects executed from Denmark or with participants from Denmark
• Support to Danish Sales regarding ITC and services for Danish bid projects
• On occasion, coordination of other colleagues involved in service contracts
• Technician or Bachelor’s degree in Electronics Engineering
• 5+ years of experience from maintenance work in site installations
• Strong understanding of how hardware and software interact with each other
• Danish and English fluency is required
• Rail/Signalling knowledge is highly appreciated
• Live site incident response in a 24x7x365 shift model with on-call coverage as needed
• Service stability, performance, and health monitoring and reporting
• Become a Subject Matter Expert on designated key services and/or components
• 5+ years’ service operations experience in an enterprise environment
• MCSE / MCTS – Microsoft Dynamics
• Demonstrated experience in PowerShell scripting
• Works within a team to deliver technical solutions
• Seeks mentoring to learn and solve problems
• Bachelors degree in Engineering or relative field; or equivalent (defined as a High School Diploma/GED and 4 years relative work experience)
• Experience working in a Service or Systems Engineering team
• Hands-on approach with regards to installations, upgrades and repairs
• General project leadership skills
• Engineering solutions for a variety of security initiatives spanning multiple SharePoint Online environments hosting millions of customers
• Designing, coding, releasing and driving next generation security tooling
• Investigating, debugging and responding to security related events
• Writing scalable code to improve our security optics
• Experience with common technologies associated with online services such as infrastructure management, networking, operating systems and authentication
• 5+ years active development experience
• Security background desired but not required
• We are building a Service Management System (SMS) to drive operational excellence
• Good documentation practice and basic knowledge/understanding of GMP
• Experience with Proprietary software systems, Databases, Laboratory Information Management Systems, etc., an asset
• Provide excellent Customer Service to meet the expectations and requirements of both the internal and external customers, establishing and maintaining effective relationships with customers
• To install the appropriate devices; dismantle and reconstruct equipment as required by the customer or ADT. Work safely and responsibly to avoid injuries, damage to property, loss of unused materials and cleans up installation debris
• Contact customer prior to the date of scheduled installation to verify schedule
• Prepare estimates in accordance with prescribed instructions or directions of supervisor
• Promote ADT's image at all times
• Any other duties in line with the post
• As part of a team of Engineers to carry out inspection and maintenance work to the relevant standards
• Liaise with the service bureau in line with the Company requirements
• Accurate completion of paperwork and Mobile Data Device according to work instructions and codes of practice
• To look after company assets
• Promote and identify sales opportunities through the Engineer lead scheme in order to achieve budgeted revenue
• To effectively interface with other Company departments to ensure the best level of service is supplied to the customer
• To ensure all aspects of health and safety requirements are complied with
• Comply with the Company quality management system and industry standards
• To be available to participate in the Company's emergency call out rota in line with the agreed rota that may be in force at any time
• Demonstrate a successful track record of achievement
• Preferable time served within a technical environment such as fire and security
• Must hold a full clean driving licence
• Ability to lift, carry and climb ladders. To carry equipment, ie; cameras etc up and down ladders ensuring conformance to health and safety requirements
• Ability to use power tools to repair and / or dismantle equipment
• 2+ years of professional software engineering experience, involved in shipping external customer facing services or applications
• Experience with managing cloud services - deployments, configurations, capacity management, or similar experience
• 2+ years of experience with one or more programming or scripting languages (such as C#, Java, Powershell, Python, etc)
• Drive for results, Self-motivation, and a passion for learning new things and take on new challenges Strong communication and cross-team collaboration skills
• 4+ years of C#, Java, C++, or other object-oriented development experience
• Professional experience with big data platforms such as Hadoop
• Professional experience with open source (OSS) software development tools, such as GitHub, Jenkins, etc
• Previous delivery of distributed services on Windows Azure platform
• Application of skills in Build, Engineering systems, test infrastructure, monitoring, performance/scalability workloads, etc
• BS/MS in Computer Science, Mathematics/Physics, or Engineering
• Bachelor/Master Degree in Sciences (Chemistry, Biology, etc.) or equivalent work experience e.g. Laboratory Technician
• The ideal candidate has minimum 3 years hands-on Chromatography (focus HPLC/UHPLC) experience,knowledge of Agilent Hardware and Software products would be an additional advantage
• Excellent soft skills; ability to collaborate effectively on different levels with customers and different company internal departments on a daily basis
• Fluency in German and excellent English skills, fluency is French is preferred but not required A
• Conducts Engineering Analysis
• Conducts preventive maintenance & troubleshooting
• Responds to Service Maintenance Issues
• Prepares Service Reports & Technical Reports
• Provides findings & recommendations based on units checked
• Generates Billing of Materials
• Previous experience in a similar service engineer role
• Experience of working in the managed print industry
• Sharp, Ricoh or Kyocera equipment experience
• Colour theory and connectivity knowledge
• Experience of delivering excellent customer service
• Good problem solving and problem analysis skills
• Repairing and maintaining AC & DC Drives onsite and in ABB workshop
• Commissioning , faultfinding and troubleshooting on drive systems
• Providing telephone technical support to internal and external customers
• Maximizing your ability to provide high level technical support for Industrial processes, drives applications and system, PLC and legacy equipment
• Ensuring more than 80% target utilization achieved
• Timely reporting and forecasting of contract performance and resources
• Performing the contract within the budgeted hours
• Completion of case on time to budgeted engineering estimates and base on customer’s satisfaction
• Preparation of periodic reports to the higher management
• Commissioning, inspection & repairing of the traction system and railway electrification (in workshop and on site),
• Supervising and engineering for traction package solutions,
• Promotion and sales activities for spare parts , preventive maintenance kits and maintenance contracts,
• Provide technical support for ABB Sales team, partners and customers,
• All field service, repair workshop and solar project activities,
• Deciding warranty cases according to warranty directives and preparing warranty reports,
• Giving training to customers, partners etc.,
• Controlling and managing the service partners
• Handle servicing, troubleshooting, and commissioning of Valve Actuator, Tank Gauging System and Flow Meter onboard vessel
• Promote aftermarket activities (service and spare parts technical proposal) to the client
• Provide technical training and technical presentation to client and inter-company
• Provide remote technical support to existing and new client by email and phone
• Support sales in technical meeting and onboard survey activities
• To provide service support for flow meters of Flow Solutions (mass, magnetic and vortex) in Singapore
• For custody meter accuracy, must work in accordance to custody transfer meter guidelines for expert advice to resolve the issue
• To check the configuration and installation of flow meters, which include wiring of signal and power cable connections at the flow sensor and transmitter
• Handle flow loop tests for mA, frequency outputs, digital inputs, outputs to confirm the meter functionality and customer’s receiving devices and loop
• Check for any abnormal alarms in the flow meter
• Evaluate site issues, identify the root cause and provide solutions to the client; recommend best practices on installations and applications
• Work closely with the sales team to grow the services business through site walks, turnarounds and upgrades
• On warranty replacements, initiate the RMA process, utilize CRM to request for warranty approval from product management team
• Follow up with FA lab on the results of FA and communicate with sales counterparts, and with the end-user to close the case
• Provide telephone technical support and recommendations
• Prepare and attend to factory acceptance tests
• Prepare professional reports and update in CRM system on the job progress; once the job is completed, update and close the job in the CRM
• Ensure all in-field activities are carried out sagely complying with company Environmental, Health and Safety (ESH) guidelines and procedures
• Assist in the site service, configuration, troubleshooting and upgrade of DCS
• Handle configuration of DCS
• Provide technical support and offer recommendations to customers on technical related issues
• Conduct repair and upgrade estimation, and submit quotations to customers
• Conduct basic administrative duties such as maintain engineer records, and generate standard service reports
• Align objective with sales, and conduct Demo/Testing of Equipment at customers’ site
• Follow the safety practices and procedures of the company
• Meets the requirements of a Professional Engineer
• SME (Subject Matter Expert) in field of competency
• Works with Project Managers and Lead Engineers in the quoting process
• Supports the development and utilization of processes for design/VAVE
• At the appropriate process phase gates, provides a complete design package to be entered into our PDM system consisting of requirements and design documentation, databases, BOM’s, etc. /provide complete VAVE proposal to be submitted to the customer consisting of detailed proposals, models/simulations/schematics, BOM’s etc
• Participates in all elements of Engineering Services including design reviews and design verification, supply chain & supplier interaction, transfer to design/manufacturing
• Mentors Associate Engineers, or Engineering Services Tech
• Stays abreast of the latest technology and techniques to provide designs that are competitive and cost effective
• Bachelors degree in Engineering from an accredited four-year college or university
• Minimum of 5+ years of related experience and/or training
• Minimum of 2 years experience as a Professional Engineer
• Minimum 2 year technical school
• Electronic Certificate / Diploma
• Industry Certifications (A+ or N+)
• Mechanical Background (gears, pulleys, belts, chains, motors, clutches, drive systems)- Computer skills
• Customer Skills
• Reliable Transportation (space, passes safety inspections, licensed and insured)
• Pro-active audit promotion with North, Central and nearby regions
• Actual audit and reporting
• Sales FOC audits for derivative business promotion
• Promote New solutions from end to end like: HRU, VFD etc
• Hands on training for sales and service on Flow measurement, Intellisurvey, SPM etc
• Good command on MS office - EXCEL and POWERPOINT
• Knowledge on tools used for audit
• Extensive travelling involved
• Support the product concern identification and resolution process with Product Development and Quality teams
• Ability to travel overnight, as required
• 2+ years of body shop/automotive experience
• In-depth technical automotive knowledge
• Excellent customer service/interface skills
• 4 – Demand planning, Training needs and Knowledge Management
• 5- Commercial reach the given Target
• Building & managing budgets
• Understanding and managing P&L
• Understanding and managing cash flow
• Understanding & managing cost
• Understanding operational and financial ratios
• Return on investment and NPV (Net Present Values)
• Effective usage of financial data for making business decisions
• Business modeling
• Understanding your customer’s business
• Needs-based selling
• Building rapport to gain trust
• Managing customer relationships
• Navigating complex buyer roles
• Influencing buying criteria
• Accelerating the buying process
• Strategic account planning
• Implementation of the Opportunity Lifecycle Process (OLP), Release 4.1 (related to presales) Understand the Phases, Decision Gates, Key Activities, and Deliverables of the Opportunity Lifecycle Process (OLP) version 4.1
• Recognize the OLP Roles & Responsibilities
• Understand your role in the process
• Understand differences between OPL4.0 and OLP 4.1. Process change
• Knowledge in telecom technical domains (engineering)
• Experience in Incident Management & coordination
• Experience in network operations, technical support and/or maintenance
• Experience in Quality management
• Knowledge of E2E Service Assurance Operating Model
• Knowledge Statistical Process Control
• Lean 6 Sigma certification (green belt)
• Knowledge of ITIL/eTOM
• At least 3 years of support experience
• Experience in TDM network core elements will be a plus
• We are looking for a strong team player for this position with good customer service attitude, approach and ability to efficiently solve complex problems
• Degree B.E and B Tech in Engineering (Electronics & Telecommunications, IT, Computer Science)
• Experiences with ALU Switching Systems
• Experience in TDM network core elements
• Bachelor's Degree in Engineering, Engineering Technology, Telecommunications, Computer Science or Information Technologies or equivalent
• Adaptability, Analytical skills, Customer focus
• Languages: German /French/ English
• Willing to contribute with creative, out-of-the-box solutions, to problems arising in a dynamic environment, under high pressure
• You will often have to juggle with multiple tasks and prioritize them
• Positive attitude, proactive engagement and desire to take over challenging assignments as part of a team
• Degree/ Diploma related to telecommunications, electronics, computer science or equivalent relevant experience
• At least 3 years of experience in network operations, maintenance and / or technical support activities
• In-depth knowledge of wide range of transmission equipment (xDSL, TDM, SDH, IP) multi vendors (Alcatel-Lucent, Huawei, Ericsson)
• Good knowledge in network fault/performance/configuration management
• Spirit rigorous in the transactions, particularly in following technical instructions and "reporting"
• Willingness to work in "Business Hours" & "Non Business Hours" exceptionally
• Control of quality of communication during a crisis situation (stay focused on the objective information & communicate in real time)
• Ability to work in teams, learn and support of people, know their own limits on technical skills
• Critical thinking in order to suggest improvements for better conduct of the operation (time / quality ...)
• Understanding the general principles of networks and telecommunications principles
• Ability to adapt quickly to a new operation
• Languages: German/English
• Obsesses about customer experience and drives cross team hardware monitoring efforts to improve availability, reliability, and performance
• Analyze real-time metrics to identify and mitigate hardware issues before they become customer impacting
• Collaborates with Engineering and PM counterparts to translate customer, business, and technical requirements into components of a service architecture, and operability
• Creates and implements standards and best practices, drives adoption across partner teams and external hardware vendors
• Skills & Qualifications
• Experience with Windows Azure / AWS
• Strong experience in trouble shooting the entire stack (Infrastructure, hardware, network, software layer)
• 3+ years of software/service engineering experience
• 2+ years of experience with PowerShell, C# or another similar language
• MSFT:AzureStorage
• Service strategy
• Contributing by executing service orders within the area of responsibility by ensuring project obligations are fulfilled and customer relationship is strengthened
• Acting as the main contributor in building customer relationship by maintaining quality and safety in
• 3 years of experience as a Software or Service Engineer
• Experience in Dynamics AX and Retail POS solutions
• PowerShell/Bash
• Windows Server/Azure/AWS -
• Knowledge of payment transaction solutions (VeriFone, FiPay, etc.)
• Posititively influencing tha ABB reputation by dedicated and professional approach
• Fully supports the service staff in carrying out service work to a high quality standard
• Participate at local training programs
• Competently and safely use general workshop euipment
• Work under direction of the responsible service staff
• Understand the scope of the job to be performed
• Dillligently perform assigned duties to high standard
• Working according to working instructions and adhering to regulatory and company OHS policy
• Maintaining a clean and proper working environment
• Support service availability targets (24/7 service availability)
• Use provided safety equipment and dress appropriately
• Arrange and manage daily service case follow up
• To improve the technical and troubleshooting skill for each segment
• To maintenance a better customer’s relationship
• Continue improve the customer satisfaction
• Service revenue ,GP, Case summary follow up with each customer
• Good technical knowledge
• Good organization and problem-solving skill
• Good decision maker;Team player ;Customer oriented
• Min. 4 years work experince in lift and escalator industry
• Registered Lift and/or Escalator Worker
• Good customer services skills
• Active and energetic
• Conducts diagnostics, service repair, and maintenance of all equipment and other products
• Makes estimate, costing and proposal for PM, OPM, parts and service jobs
• Facilitates scheduling and deployment of service technicians
• Makes service report and recommendation for each project
• Conducts sales calls and follows-up proposals and/or collectibles as needed
• Offers off-site/on-site corrective and preventive maintenance as well as other after-sales technical support solutions
• Interacts with customers to provide information and procedures to address the inquiries, concerns and requests to the products and services
• Carry out commissioning and start-up of compressed air related machinery and equipment
• General servicing, troubleshooting on air compressors and air dryers components
• Inspect/check on mechanical and electrical installation related to compressed air system
• Installs, programs, or repairs automated machinery and equipment such as programmable controllers
• Conduct operation training to equipment operators
• General report writing for internal and external customers
• Completion of assigned tasks in one or more of the following activities: troubleshooting, analysis, fulfilment, change planning and change execution
• Evaluation of logs and resolution of low to moderately complex incidents, and coordinating the escalation of more complex incidents
• Identification of and assistance in the resolution of low to moderately complex problems, and coordinating the escalation of more complex problems in order to provide future resilience of technology components
• Supporting and assisting with the testing, debugging, performance analysis and documentation of the hardware and software technology components associated with the enterprise
• Investigating incident diagnosis and incident resolution
• Understanding relevance of known problems and resolutions. Make recommendations for improvement
• Documentation of incident resolution and posts to appropriate logs/knowledge base for future reference
• Reviewing and supporting technical components for complex applications, monitoring high utilization of infrastructure components
• Planning and executing ITIL activities for changes and enhancements
• Effective communication with peers, business analysts, project managers, quality control, and other technology teams
• Delivery of high quality documentation as needed
• Analyze information systems processes and monitor key performance metrics; create standard performance reports
• Monitor and evaluate availability and response times, identify variances between hardware and software technology components and security agreements
• General support of a fully integrated, highly available operations environment
• Strong problem solving and a knack at unravelling technical issues
• Proficient scripting/coding skills, experience with writing automation and monitoring in PowerShell and/or C# a definite asset
• Demonstrated ability to work effectively cross-group, and great passion for team collaboration. A BS or MS in Computer Science or related engineering field is required
• Installation, repair, calibration and maintenance of customer instruments, on-site at customer sites, and in-house, at Pall facilities
• Build and maintain relationships to delight our customers
• Timely input and updates to service records, reporting, etc
• Work closely with Product Support and R&D to improve our customer solutions
• Manage schedules, spare parts, quoting, billing, and capture of customer feedback
• Experience building, installing and /or repairing complex optical and electro-mechanical systems
• 5+ years experience with common security operations systems, for example, Intrusion Detection Systems (IDS), Security Incident Event Management systems (SIEM), anti-virus log collection systems, etc
• Demonstrated experience with reverse engineering and malware analysis in order to enhance protection and detection capabilities
• Demonstrated experience working with a wide variety of security logs to detect and resolve security issues
• Background in threat intelligence and digital forensics a plus
• Familiarity with current legal and regulatory requirements around information security and privacy, including PCI, SOX, HIPAA, GLBA, etc
• Excellent interpersonal and group dynamic skills. Strong written and verbal communication skills
• Development experience with a variety of languages: PowerShell, Java, .NET/C#, SQL, JavaScript, web and database technologies
• BA/BS in Computer Science, MIS, or related field or 5+ years of equivalent experience
• Monitor and support/troubleshoot networks to meet application requirements
• Design/deploy solutions that scale to meet requirements and are easily supportable
• Leverage strong technical skills and strong engineering rigor to ensure comprehensive and effective standards and designs
• Work closely with architects and engineering teams to understand emerging technologies and how they would benefit the Microsoft network and its users
• Validate and revise key engineering artifacts such as standards and deployment guides
• Participate in network health analysis and optimization via monitoring and capacity planning
• Assist with the definition and tracking of key performance metrics to assess cross-organizational compliance on mutually agreed performance and availability targets
• Architect and deploy ArcSight ESM, Loggers, SmartConnectors/FlexConnectors as required
• Manage ArcSight day-to-day administration and assist in proper operation
• Integrate data feeds into ArcSight utilizing SmartConnectors/FlexConnectors
• Develop Use case content to assist in the identification of significant events
• Provide recommendations and implement changes to optimize ArcSight detection capabilities and for performance tuning
• Coordinate with engineering staff for modifications, downtimes and upgrades of ArcSight deployment
• Integrate existing toolset with any new security tool acquisitions
• Develop tools/solutions that augments existing security monitoring capabilities
• Enable technical and process improvements within the team
• 3+ years hands-on experience with ArcSight engineering
• Should have strong knowledge of architecting, deploying and administering ArcSight
• Should also have real/significant experience developing content/use cases for ArcSight monitoring
• Good understanding of networking and network security technologies
• Strong working knowledge of Linux & Windows Servers and SQL/Oracle Database
• Scripting knowledge in PowerShell, general batch/shell scripting
• A working knowledge of the .NET Framework
• Knowledge of Microsoft SQL Server at developer level (TSQL, Stored Procedures, etc.)
• Design/Development/Testing experience using various Microsoft technologies (C#, .NET, SQL Server, VC++, etc.)
• 5+ years operational maintenance and troubleshooting of enterprise grade systems/solutions
• Demonstrated skill in troubleshooting - ability to provide resolution and/or workarounds to complex problems
• Ability to think analytically and understand dependencies in connected systems
• Ability to maintain working relationships with diverse stakeholders
• Be part of a team that drives efforts to improve availability, reliability, performance; continuous improvement at lower cost
• Champion key initiatives in charter areas; influence critical stakeholders to see your ideas through to implementation
• Analyze real-time metrics and provide insights to influence demand and shaping of global capacity planning/buildout efforts
• Build and automate KPIs for managing end to end run state capacity management, balancing, capacity planning and deployments
• Participate in an on-call rotation; incident, escalation and problem management participation
• Leverage PowerShell and other means to quickly automate processes to improve efficiencies and resolve issues experienced by customers
• Design, write and deliver software to improve the availability, scalability, latency, and efficiency of our services and their infrastructure platforms
• 6 + years of service engineering or operational leadership role
• Expert knowledge of managing and optimizing enterprise online services and infrastructure at data center environment
• Proven track records of delivering multiple highly complex technical projects simultaneously and exceptional analytical skills
• Strong knowledge of Microsoft server products such as Windows Server, Hyper-V, SQL, IIS, Azure, and datacenter dependencies such as Active Directory, networking architectures, VLAN, DNS and NLB etc. Experience with one or more of the following: C/C++, C#, .Net Framework, Java
• Familiarity or experience with one or more of the following: JavaScript, SQL, PowerShell, Bash, Scope, HTML5, CSS, XML, REST, JSON, Azure, AWS
• Experience in data structures, algorithms and complexity analysis. BA/BS in Computer Science or Electrical/Computer Engineering or related degree, or equivalent work experience
• Responsible for the Commissioning of ABB systems and products
• Installation supervision
• Conduct start-up according to procedure
• Performing required testing
• Performing acceptance testing with presence of customer and approval societies
• Maintenance of the ABB systems / products
• Performing maintenance on product / system according to ABB procedure and practice
• Conducting training as per agreement
• Providing recommendations
• Service of ABB system / products
• Warranty call-outs
• On-call services
• Fault tracing
• Technical support
• Working and travelling outside normal working hours, weekends and national holidays is expected
• Call outs on emergency basis must be expected
• Service reports to be submitted after each task as per requirements
• Time sheets completion and updating at all times
• Call on customers to provide solutions proposal
• Conduct site inspection with fulfillment team to determine customer requirement
• Liaise with customers in producing maintenance repair parts proposal
• Initiate kick off meeting with customer and fulfillment team upon receiving orders
• Communicate with LAX on technical support
• Achieve the business quota/objectives as required by the EBS team leader
• Proficient in PowerShell and other means to quickly automate processes to resolve issues experienced by customers
• Leads Engineering and PM counterparts to translate customer, business, and technical requirements into components of a service architecture, and operability
• Identify and resolve emergent issues, act as a crisis manager and subsequently follow through to prevent problem recurrence using a Problem Management approach
• Experience working on large-scale distributed services with on-call responsibilities
• Ability to successfully and engage in multiple initiatives simultaneously
• Ability to work well under pressure
• Deals well with change
• Demonstrated expertise in web services, virtualization and cloud concepts (3+ years)
• Familiarity & Experience in many of the following (3+ years)
• User and Entity Behavior Analytic (UEBA) AND/OR Machine Learning experience
• Specialized knowledge of security software & network/network security components
• At least one industry relevant information security certificate (GCIA, GCIH, CISSP, OSCP)
• Participate in service capacity planning and demand forecasting, software performance analysis machine learning and system tuning for resource optimization. Contribute and Implement base infrastructure
• Evaluate and Improve client experience interacting with services, network, latency, reliability and availability
• Contribute to service monitoring requirements with feature design
• Perform Monitoring gap analysis post implementation and create new monitors to resolve gaps
• Experience in data structures, algorithms and complex analysis
• Experience with Azure or other cloud services
• Technical Depth - Candidates must demonstrate that they have a deep understanding of the technical concepts of at least two core technologies (SQL, IIS, SAN, Windows 2008/2012/2016, IP Networks, etc.) plus the ability to quickly incorporate information about new technologies
• Managing online services
• Strong fundamentals in TCP/IP concepts, load balancing, GTM, routing, Data/Database Engineering, design and manageability. IP networking, network analysis and performance and application issues using standard tools
• 6 years of relevant work experience, including experience in a high-volume or critical production service environment
• 3 years of relevant work experience in C, C++, C# programming, .NET Framework, Visual Studio.NET and other web related technologies, SQL, Scope and PowerShell Scripting
• Performing simple to complex repairs and services in LC, LC-MS , GC, GC-MS or bioscience systems
• Optimize our quality standards and documentation according to ISO 9001
• Cooperation with our customer contact centre, production and development departments
• Supervise and set up test stations and establish processes in collaboration with service providers
• 5+ years of experience in Service Engineering/Software Engineering roles; 5+ years of coding/testing experience
• Proven experience with building service telemetry and monitoring pipelines
• Strong Powershell scripting automation ability
• Strong C#, or .Net development experience
• Demonstrated solid working knowledge on cloud computing / Azure/ AAD
• Familiar with Agile/Scrum/Lean Methodology
• Provide deep technical insight and hands on help to drive issues to root cause and resolution to live site
• Designing, coding, releasing and driving next generation feature enhancements running the SharePoint Online platform
• Developing in PowerShell, C#, ASP.NET, Angular.js and other Javascript toolkits
• App Development including Azure host sites, Azure APIs and Azure PaaS solutions
• Migrating existing solutions to Azure and transforming them to PaaS solutions hosted in Azure
• Drive and passion for excellence in a fast paced work environment in a rapidly evolving space
• 3+ years active development experience, including shipping multiple commercial products. 5. BA/BS or MS degree in computer science or related field, or equivalent experience
• Bachelor's degree in Engineering or equivalent knowledge and experience is preferred
• Proven years of experience in manufacturing operations
• Experience of Instrumentation, Process Analytics, Moisture and Flow measurement
• Strong creative problem solving skills
• Proficiency in MS office applications
• Proven analytical and quality improvement ability
• Previous experience of ERP system (Oracle, SAP Strong customer orientation)
• Provide technical solution to Analytical equipment’s performance to meet customers’ specific application
• Provide first level of contact with customers to assess needs and when required handle dispatch of service engineers or third party service providers to site
• In house repair of all Analytical products, either with direct resources or by returning to the factory for repair
• Supervise field troubleshooting and repair of Analyzers at customers’ site
• Primary support for Thailand based customers with Service Contracts
• Train customers to provide technical instruction and assistance to customer regarding the installation, commissioning, operation, repair and maintenance of equipment
• Provide feedback to business unit on customers’ experience, division products quality issue and any improvement suggestion
• Timely submission of field service report with field data and solutions provided to the customers
• Manage multiple or mid-size analytical or CEMS Project to meet and/or exceed customer’s specifications, project schedules, financial goals and quality standards
• Organize the purchase of equipment, material and services in a timely and cost-effective manner based on the contractual schedule and project specifications
• Ensure good project management standards and practices are implemented at all times, including material procurement, project implementation phase, up to the successful commissioning of the project at customer site
• · Provide excellent Customer Service to exceed the expectations and requirements of both the internal and external customers, establishing and maintaining effective relationships with customers
• · To service the appropriate devices, working safely and responsibly to avoid injuries, damage to property, and the loss of unused materials
• · Work closely with the planning team, ensuring your time is managed efficiently and jobs are prioritised correctly
• · Correctly complete Engineer work reports, handover certificates/BSIA Certificates or checklist as appropriate
• · Customer Service skills
• · Excellent customer service skills
• · Practical skills
• · Basic Electrical experience
• · Previous experience working in a customer facing environment
• · Hold a full clean driving license
• · Ability to lift and climb ladders
• To visit customer sites for the installation and trouble shooting of Reciprocating , Rotary and Centrifugal Air Compressors
• To assist dealer field team both on field and off the field on technical front
• To develop good rapport with customer and should be able to satisfy customers requirements on technical fronts
• Should have the ability to promote premier after sales services like Annual Maintenance Contract, Comprehensive Maintenance Contract , Annual Rate Contract etc
• Should be a good team player with the ability to co-ordinate with inter teams effectively to get assistance where their involvement is required
• Diploma or Bachelor in Mechanical Engineering from reputed organization
• Minimum 3-4 years of experience as a field service engineer in the same field or in capital equipment manufacturing unit
• Proven experience in developing and maintaining hi-level business relationships that produce results
• Should be fluent in English
• Working knowledge of Microsoft Office products is essential
• Manage the team of contractor workforce to perform O&M activities of the utilities/compressor house
• Ensure reporting of necessary data, documents as agreed in the contract
• Time to time submission of reports to end customer
• Making the O&M operation complaint as per the end customers
• Plan and execute necessary maintenance of the Air compressors in consult with company service team
• Submit the bills in time as per end customer requirement and follow up payments
• Adhere the safety rules at site
• Analyze the cost spending on the contract and work on improvement plans
• Work timing is mandatory 6 days per week and to visit site on emergency situations if arises
• Working Experience: 5+ years in customer service/ O&M field/ utilities maintenance in the field of Industrial compressors, DG, Automobile and any other industrial utility equipment’s. Air compressor field experience is preferred
• Educational Qualification : DME/ BE/BTECH Mechanical or Electrical
• Skills :Good communication skills in oral & writing is must
• A BS degree in Computer Science (or equivalent work experience)
• A minimum of 3 years in supporting/troubleshooting and deploying networks
• Strong background with Routers/switches Knowledge on firewalls and Load balancers is desirable
• Very strong technical knowledge of enterprise networking solutions for very large environments
• Demonstrated leadership ability, strong team player who enjoys a fast-paced atmosphere
• Self-motivated, directed and passionate Ability to learn very quickly in a fast-paced environment
• NITEC Electrical / Electronic or Diploma in Engineering
• Minimum 2 years experience installing and inspecting/repairing ADT or comparable product line
• Ability to climb ladder and operate on hand power tools
• Ability to communicate and provide excellent customer service
• Must have a valid driver’s license and able to operate fleet vehicle in a safe manner at all times
• Actively co-ordinate with operation supervisors for optimal service potentials from regular customer interactions
• Proactively involve in self learning and practical exposure for continuous competency and productivity improvement
• Maintain high level of personal leadership on safety and quality of work performed
• Able to foresee any technical, contract, quality, program or cost issues to management along with recommendations for resolution
• Co-operative with other ABB units to achieve common targets
• Experience with common security operations systems such as, Intrusion Detection Systems (IDS), Security Incident Event Management systems (SIEM), anti-virus log collection systems, etc
• Understanding of web and database technologies
• Experience with a wide variety of security logs to detect and resolve security issues
• Excellent interpersonal and group dynamic skills
• Strong written & verbal communication and presentation skills
• Development experience with a variety of languages * Java, .NET, SQL, JavaScript, PowerShell, etc
• Feedback/Metrics collection techniques
• BA/BS in Computer Science, MIS, or related field or 2 years of equivalent experience
• 3+ years of software development experience in designing and building highly scalable online services with a proven ability to create componentized, well-architected software at a feature level
• BS/BA in computer science, or equivalent in related technical experience
• Deep understanding of efficient data structures and algorithms
• 2+ years of Experience with ASP.NET MVC, Node, Angular is required
• Strong coding skills in C# (required), PowerShell (required) and SQL Server and SQL database (required), and strong design, implementation, and debugging skills
• Experience developing Azure services with a strong understanding of cloud service design and challenges
• Good understanding and experience in asynchronous and multi-threading programming Able to collaborate well within the team and across product groups to deliver end to end experiences
• Thrives in a fast-paced, agile development environment and can multitask fluidly
• Ensure the on-site preventive and\or curative maintenances
• Carry out customers’ trainings on our instruments
• Complete installation of our equipment
• Follow the equipment fleet and customers of the dedicated area
• Draft and submit quotations and control reports
• Ensure repairs from Elancourt
• Electric knowledge and experience is required: use of multimeter, oscilloscope…
• Mechanical knowledge and experience is required: assembly/dismantling of mechanical set, reading mechanical plan…
• Computing knowledge and experience is required: installation/dis-installation of equipment, software and operating system (Windows)
• Well-developed problem-solving skills, solid organizational skills, autonomy (fully autonomous in planning organization)
• Customer oriented,
• Availability for traveling (round 50 000 km/year)
• Measure, monitor and communicate solution effectiveness throughout the defined service lifecycle
• Experience with resilience modeling (failure mode analysis) and ability to automate simulation of service outages for platforms
• Ensure full support systems are established and maintained. Manage relationships between quality control and support tiers and collaborate with other service teams to ensure that problems related to the service you manage are solved in a timely manner
• Experience owning the Service in backlog discussions & standups to establish appropriate prioritization of Live Site requirements
• Experienced in managing critical events that generate significant monetary and/or brand impact
• Practiced at GO, Chess, or any mixed-logic-chaos games (game theory / problem solving)
• Ability to consume and simplify complex writings into simple and concise principles and ideas
• Experienced in managing expectations with people / services / teams you depend on
• Logical thinking, must be able to optimize complex scenarios and designs
• Proven track record of successful leading teams and developing a working environment that is characterized by personal responsibility, accountability, and teamwork
• Participate one or more of the following activities (concerning new or existing network hardware and software technology components or enhancements to existing components): research, analysis, selection, planning, and engineering
• Participate in collaboration with other Engineers, IT Architects, vendors, and business clients to ensure that modified network hardware and software technology components interact appropriately, data conversion impacts are considered, production environments are developed and maintained and other areas of impact are addressed and meet business functional and performance requirements
• Participate in efforts to analyze, plan, coordinate, and execute network lifecycle projects
• Plan, manage, and execute network system changes in support of customer requests (Request Center, Deployment)
• Represent network teams in project Design Review Meetings to clarify project requirements, design solutions in accordance with standards, create CRE estimates, document, and lead solution in coordination with project manager and other assigned resources
• Participate in efforts to test, debug, and analyze performance, and document network hardware and software technology components
• Participate efforts to implement network hardware and software technology components by analyzing the current environment using technical tools and utilities, performing complex product customization, and developing implementation and verification procedures to ensure successful installation of network hardware/software
• 2+ years in the Networking field with a background in the following skills
• DNS Knowledge is Preferred, inclusive of functionality, integration and association within major operating systems (Windows, Unix, Linux) and network products (Cisco routers and switches, F5 APM, GTM and LTMs, etc.)
• F5 Knowledge is a Preferred
• Management and Administration of E-Health, Gigastor, Anue, NetQoS or similar Network Management technology is a plus
• Entry level knowledge in all the support tools required to support such environments, e.g. dig, host, nslookup, tcpdump, wireshark,
• Scripting ability with Python, Perl or other scripting languages, for the purpose of automation and highly scalable modifications in large environments is a plus
• Experience with SNMP and integrating Network infrastructure into network management systems is a plus
• Cisco Certified
• Cisco Wireless controllers functionality and deployment
• LAN Switching – Cisco IOS switching, HP Procurve
• WAN Routers – Cisco TCP/IP
• Infoblox DNS
• You are a smart, highly motivated, self-starter who thrives in a bottoms-up, fast paced, highly technical environment
• Previous experience working with large scale Internet services - and particularly with the analytics systems supporting those services - is a strong plus
• Developer background with coding experience (C#, ASP.Net, PowerShell, TSQL, other…)
• Technical competence and strong analytical skills
• Advance knowledge of IIS 7 and 8 design, implementation, and troubleshooting experience
• Core networking skills (TCP/IP, ACLs, DNS, VIPs, etc.)
• Experience with Azure (preferred)
• Experience with Big-Data a plus
• Experience with monitoring platforms like Gomez, SCOM, AVICode, New Relic
• Advanced Troubleshooting, Debugging & Diagnostics
• Drive requirements for service resiliency, performance, DR with development
• Define service KPIs and drive data driven service improvements
• Experience and Expertise in Systems Life Cycle Development Principles
• Degree in Computer Science (CS), Management Information Systems (MIS), or equivalent industry experience is preferred
• 2 to 5 years of solid SE experience in Services
• 2+ years of scripting experience in PowerShell and SQL is required
• Knowledge and experience in administrating Windows Server is required
• Experience working on Datacenter management and deployment is plus
• BA/BS Degree in Computer Science preferred
• Manage Site Commissioning of Distributed Control System (DCS) 800xA
• Diagnose emergency shutdown, safety instrumented shutdown while also handling systems loop checking, fault finding and fault rectification
• Review of commissioning requirements, schedules and estimates
• Provide technical engineering expertise to meet the requirements of Control System upgrade projects, system expansions, evolution projects or Service Offerings
• Plan, co-ordinate and manage day-to-day activities associated with delivery of engineering services in order to meet scope requirements of projects or services
• Provide customer process control improvement concepts through innovative thinking and process knowledge
• Maintain excellent customer relationships and focus on lifting customer satisfaction
• Experience in engineering or manufacturing industry sectors is desired
• Minimum certificate in engineering, equivalent technical or professional qualifications and experience
• Strong interpersonal skills with the ability to build and maintain relationships
• Practical electrical skills
• Good verbal and written communication competencies
• Computer / technology proficient e.g. CAD/CAM, PLC, MS Office etc
• Own our build system, currently built atop Visual Studio Online, Git, and deployed to Azure
• Define & implement the strategies and tools for continuous integration and delivery. Evolve our fragile single region deployment into a seamless worldwide continuously deployed system
• Drive our daily metrics, reporting, and escalation processes
• Play a key part in our load and scale design and testing
• Work closely with the team to solve system problems and grow a DevOps culture
• Comfortable operating as an SDE, focused on metrics, debugging, and tooling
• Experience with configuration and change management tools so you can tell us what we need
• 5+ years of industry experience working with cloud services at scale
• Demonstrated Computer science, networking, and DevOps fundamentals
• Demonstrated technical problem solving and debugging skills
• Good communication skills Microsoft is an equal opportunity employer
• Monitor alerting systems for hardware failures, driver and firmware deficiencies and security updates, addressing issues as they arise
• Perform checklist to determine status of production facilities and troubleshoot any errors found
• Manage vendor relationships to effectively track warranty parts replacement and open issue status
• Maintain and deploy Azure, IaaS, PaaS, SaaS, server images and on premise resources
• Escalate engineering issues as needed to team members or hardware vendors
• Respond to customer requests for support
• Troubleshoot networking, deployment and usability issues throughout the environments - Coordination with Data Center staff for hands-on tasks
• Update and maintain documentation and team knowledgebase
• Update and troubleshoot team SharePoint/One Note repositories and customer-facing portal
• Update and troubleshoot data collection and reporting systems
• Design, test, and validate new hardware/service offerings and infrastructure components
• Partner with management and other teams to establish evolutionary services and technologies
• Plan maintenance, automation and service contracts for hardware lifecycle roadmaps
• Budget for upgrades, additions, services, infrastructure, maintenance and bandwidth
• Liaise with researchers, Online Services, corporate infrastructure teams and outside data sources for solutions
• Partner with Microsoft product groups to help improve the overall offering by Microsoft
• 5-7 years’ experience managing and troubleshooting Windows and Linux Server
• 1-2 years’ experience with Microsoft Azure, High Performance Computing (HPC), Hadoop and GPU deployment, troubleshooting and design
• 1-2 years’ experience managing IIS websites and application pools on production systems
• 3-4 years managing and troubleshooting TCP/IP networks
• 3-4 years managing AD objects, OUs, Group Policies, NTFS and share permissions
• In depth knowledge of imaging technologies and deployment techniques
• Knowledge and experience with Open Source tools and components
• Proficiency in deploying and troubleshooting disk arrays
• Proficiency in troubleshooting hardware level errors and replacing server parts
• Familiarity with Cisco and Arista Switch configurations for VLAN assignment, channel grouping and port configuration
• In depth knowledge of TCP/IP, High Bandwidth, network routing and protocol analysis
• Proficiency in managing SQL servers for basic administration
• Installation, moves, backup, restore, maintenance plans
• MCSE or MCP certification in Azure, Windows Server, Windows Networking, IIS, SQL
• CCNA or greater Cisco certification or coursework
• ITIL Foundation certification or coursework
• Excellent customer service attitude and communication skills
• Experience managing outstanding work through alerting and ticketing systems, including prioritization and delegation of work
• Demonstrated ability to learn new technologies quickly
• Self-starter, works well with little oversight and prioritizes own work appropriately
• Attend to break down maintenance on call; ensure WEG's and related equipment are maintained well and technically acceptable conditions according to standard engineering practices
• Keep up-to-date with all operating/ maintenance manuals, checklists, service bulletins, etc. applicable to the WEG and associated equipment, carry out servicing activities as per the latest certified checklists, manuals and service bulletins
• Report abnormalities on OH lines and take corrective action in consultation with the ASM, inform ASM of any abnormalities noticed that cannot be fixed immediately
• Document the work done indicating consumption of spares/ consumables, list further actions along with targeted completion dates
• Ensure safety and care of all tools, tackles, measuring instruments and spare parts in custody
• Comply with all HSE / ISO & all other statutory requirements
• Ensure that the work log entry is made by the operator
• Tracking and ensuring that work is done as per schedule. Have a close communication with his Team and ASM
• ITI with 2 to 8 years relevant experience or DME/ DEE with 0 to 6 years relevant experience; electrical supervisor licensee preferred
• Technical experience working on rolling stock products Engines / Bogies / Brake Systems / Traction Motors / Control Systems, etc
• Ability to analyze and troubleshoot faults in Locomotive running and oversee specific job works
• Should be comfortable in learning & adopting IT systems for monitoring & maintaining Locomotives
• Working with us to create a Zero Harm environment by maintaining a safe and secure work place and adhering to safe practices
• Deliver a high class customer experience by providing a high standard of customer service, including problem solving whilst building customer relationships and identifying sales opportunities from which you can earn personal reward
• Experience installing Intruder CCTV Access and Fire Systems
• Knowledge of addressable and conventional fire detection systems would be desirable
• Be reliable, trustworthy, self motivated with the ability to work alone as well as in a team
• Handle the service and maintenance support that includes routine, predictive and preventive maintenance for all type of instrument, as well as break down and emergency maintenance service on an ad-hoc basis
• Establish best practices and provide recommendations to improve effectiveness for appropriate equipment and system
• Handle servicing of pH sensor/ORP sensor, check for dirty/scaling, choking of sampling, clear if there is any choking find during maintenance works; calibrate pH/ORP sensors as per customer recommended SOP and schedule
• Responsible for the weekly/bi-weekly/monthly/yearly calibration checks for Pressure, temperature, humidity, flow meters, level transmitters, gauges, switches, etc
• Handle control valves checks include visual check for all accessories and tubing, 5-point stroke checks, calibration, positioner calibration checks, etc
• To check the instrument installation which include wiring of signal and power cable connections, check and verify configurations, etc
• Handle Loop tests for instruments, i.e. mA, frequency outputs, digital inputs & outputs to confirm and verify signal loop
• Evaluate sites issues, identify the root cause, and provide solutions to the client, recommendations on best practices on installations and applications
• Be prepared and respond in a timely manner to all system outage/failures and/or production line interruptions and meet or exceed the requirement on safety performance (zero accident and injury), continuous improvement on cost reduction, system performance, work efficiency and productivity
• Update the customer, site leader and CRM for completed jobs
• Ensure all in-field activities are carried out safely complying with company Environmental Health & Safety (EHS) guidelines and procedures
• Strictly follow Singapore Government’s regulations and Customer site policies, procedure and requirements, to ensure safety, environmental and health assurance in the services provided
• Engineer and operate enterprise-scale Anti-Malware solution
• Engineer systems to collect, analyze and report security metrics
• Identify and implement improvements that will streamline the service and lower operating costs
• Collaborate with other service teams to address requirements and solve problems
• Communicate on a deeply technical level with product engineering teams to improve the product
• Develop procedures and documentation to ensure the reliability, integrity, efficiency, and efficacy of the system
• Strong system administration skills on Windows
• Strong understanding of malware types and infection vectors
• Strong experience working with SQL backed database systems with demonstrated competency to write and interpret complex sql queries
• Strong experience with system administration and automation scripting languages such as PowerShell
• Strong knowledge of Vulnerability Management and information security domain
• Good understanding of Microsoft anti-malware tools such as SCEP (system center endpoint protection) and Defender
• Experience with Mobile technologies (Android and IOS)
• Knowledge of Mac and Linux would be an advantage
• Must have passion for solving operational problems using technology
• 6+ years of work experience in service engineering or related engineering field
• BE/ BTech in Computer Science, Information Systems, Information Technology or a related field or equivalent experience is preferred
• Security certifications such as CISSP preferred
• Project execution at client locations
• Applies judgment based on practice and precedence
• Frequently resolves problems through research of multiple alternatives
• Qualified Electrician with at least 5 year’s experience in LV/MV
• Knowledge of the ABB and third Party LV & MV Products portfolio
• Experience of ABB LV & MV Equipment
• Strong background in service & maintenance
• Demonstrate excellent customer focus
• Experience in delivering technical reports and fault analysis
• Extremely detail conscious and numerate
• Excellent organizational and co-ordination skills with the ability to prioritise and manage peaks in workload
• Excellent interpersonal skills with the ability to engage with ABB employees in a professional manner, both in person and via telephone, and a strong focus on managing customer relationships
• Excellent Information Technology skills (inc. knowledge of MS Office, MS Excel)
• Ability to work on own initiative and as part of a team
• An ability to work under pressure and on your own initiative
• Clean full driving licence
• Promote good relations and synergy both internally and externally
• Sound communication, presentation and negotiation skills
• Team Building Skills
• Fluent written & spoken English
• Provides technical support and solves problems in own expertise area i.e. relay repairs; engineering and consulting; advanced services: Grid Automation solutions support (technical)
• Investigates customer needs through professional consulting
• Provides technical consulting on Service solutions to management and customers
• Determines effective product applications, equipment and methods to develop, market or manufacture new Service offerings to respond to customer requirements cost effectively
• Customer approach
• Manages customer relationships and maintains regular contacts with key customers. Identifies new sales opportunities, proactively communicating both with the customer and ABB sales teams to ensure customer needs are understood and business opportunities utilized for PG growth
• Conducts specialist support and advisory service for Sales team
• Coordinates and performs specialist support for projects in relevant areas internally and externally (e.g. create milestones, project plan, cost supervision, action steps, project reviews, project supervision) including all commercials
• Documentation and reports
• Prepares all documents and reports to be signed by the customer representative
• Reports work done in a timely manner and follows up when needed
• Proactively identifies suggestions for product and quality improvement and communicates them further in the ABB organization
• Provides recommendations to management to improve operations and customer service
• Technical coordination
• Provides technical specialist leadership and coordination for the Service team
• Plans activities in a timely and cost-effective way
• Coordinates the work of internal and external technicians and assigns them specific tasks related to Service needs & Monitors performance
• Health and safety
• Applies safety rules and safe practices as well as environmental responsibilities
• Reports unsafe practices and incidents
• Design solutions that scale to meet requirements and are easily supported by operations teams
• Work closely with vendors to understand emerging technologies and how they would benefit the Microsoft network
• Assist clients with network traffic analysis, knowledge of protocol analysis
• Consult with application owners and design scalable and supportable datacenter designs to meet application requirements
• A BS degree in Computer Science (or equivalent work experience) and a minimum of 5 years in designing and deploying large scale networks
• Strong background with routers, switches, and firewalls
• Programming experience a plus
• Strong team player who enjoys a fast paced atmosphere
• Providing leadership within the build team to coordinate larger efforts
• Implementing and maintaining software build processes
• Understanding the design of services, definition of KPI’s, and holding partner team accountable
• Developing, triaging, debugging, and maintaining tools with a focus on automation and resiliency
• Triaging and debugging production problems
• Communicating and working with other developers and teams to resolve build related issues in a high priority manner
• Assessing and defining improvements to process and environments to increase performance and reliability
• Working closely with development, testing, program management, QA, and other groups
• Working across teams and disciplines to escalate and resolve quality blocking issues
• A minimum of 3 years in the software production field, with at least two full ship cycles delivering a medium-to-large scale product (can be different products)
• Experience in the following areas of development: automation design work; strong knowledge of Perl, Windows Command Shell, and PowerShell scripting; knowledge of C#
• Familiarity with build processes and environments, build verification processes, product release cycles, and Software Configuration Management tools
• Experience with command-line tools, source code control, and scripting
• In-depth knowledge of OS, package, QFE versioning, parenting, and blueprint best practices
• Experience working in a high pressure environment where security issues require a fast response
• Experience working with databases to coordinate automation and collect telemetry
• BA/BS in Computer Science or Engineering preferred
• Volume and Profit: Ensuring all projects are delivered on time and in budget
• Resources: Responsibility for establishing a team of engineers for Service Projects at the end user both from ABB UAE and ABB India
• Customer Relations: Establishing, developing and maintaining internal and external customer relationships to better understand needs and ultimately meeting the defined engineering targets. Ensuring customer satisfaction is maintained by supporting with good solutions and deliverables
• Project Execution: Delivering all project solutions in accordance with ABB defined engineering rules and to ensure the successful completion of the projects
• Technical Leadership: Solving problems that appear during engineering development. Supporting the Project Manager in issuing claims (new scope of work, cost impact, etc.)
• Market Intelligence: Providing market intelligence on the activities of our competitors at the customer sites and proposes recovery plans in case of potential order shortfalls. Responding and providing feedback to LBUs on business trends, possibilities, and challenges in the local market
• Resource Coordination: Coordinating the use of other company resources (e.g. technical) in order to provide value added services to the projects and services
• Accountable to assign the right maintenance profile to any new or modified contracts, to any equipment where the technical characteristics have been updated and to any equipment where the change of traffic conditions (evolution of start counter) leads to a new profile assignment
• Accountable to propose and to define new maintenance profile, based on the equipment technical characteristics, that will be valid for the organization
• Accountable to check the missing equipment technical characteristics used for the MBM profiles, and to create an inspection visit to the technician in order to collect them
• Responsible to maintain the “technician to equipment” assignment, based on supervisor decision
• Accountable for the creation of the maintenance visits based on the schedule, and for the their distribution to the technicians (if no electronic dispatching) Callout responsibilities
• Responsible to maintain the callout general planning (day / night / week-end / back-ups / etc)
• Accountable to monitor, check and correct the right alignment of the back reported jobs between the systems
• Responsible to compile the service repairs tenders, make it signed by the supervisor, send it to the customer, monitor and react to customer’s answers, and create the order. (i.e. Lead, Tender, Order and Invoice)
• Responsible to organize and help to execute the major repair activities (Man power, Sub Contracting, tools etc)
• Accountable to monitor, check and correct the accuracy of e-mail customer notifications, resending them when necessary
• Designing and maintaining Windows and Linux physical and virtual servers
• Developing and maintaining service telemetry, alerting and self-healing capabilities
• Documenting the service and dependencies
• Collaborating with several product teams and partner teams to maximize the impact of the solutions
• User and entity behavior analytics (UEBA) and/or machine learning knowledge
• BS/MS in Computer Science a plus
• Active Directory administration experience
• Experience with Microsoft Azure virtual machines
• Assess existing telemetry and monitoring capabilities of the Microsoft IT SAP Platform
• In collaboration with the SAP Functional SE Team and the SAP Basis Team develop a telemetry and monitoring roadmap and create an implementation timeline
• Implement new capabilities in agile and feature team oriented methodology
• Guide the organization on how to take advantage of the telemetry and monitoring to build world class, innovative solutions
• Develop standards for SAP telemetry and monitoring and document best practices
• Enable SAP telemetry and monitoring to run on Azure
• Align solutions with Security and Compliancy best practices
• Become a SAP telemetry and monitoring Technical Subject Matter Expert
• Present to internal audiences on these best practices and extend influence outside of the team
• Demonstrated expertise in monitoring, telemetry and cloud concepts
• Microsoft SCOM o Microsoft OMS o Application Insights Analytics (Kusto) o Java o Windows Server o IIS o SQL Server o Powershell/Bash o Windows Server/Azure/AWS
• Some SAP Basis experience
• Experience with SAP Solution Manager Monitoring / End-To-End Diagnostics
• Technical support to account management, commercial and PM team for HVDC main apparatus, HVDC control and protection system
• Cooperate with the team to accomplish the service sales target
• Maintain good communication and relationship with the client, understand the customer’s demanding
• At least 3 years experience in power system or power product field
• Fluent in Chinese (Mandarin) and English, written and spoken
• Have sales experience is an advantage
• Familiar with HVDC control and protection systems is an advantage
• Experience on power product manufacture, maintenance is an advantage
• Provide service and customer support
• Manage all repair, maintenance and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Follow all company’s service procedures and protocols
• Cooperate with Service Manager and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings
• Build positive relationships with customers
• Perform installation, start-up, maintenance, servicing and commissioning of control and safety systems
• Provide on-site support to customers in solving problems through consultation, diagnosis, problem verification, status reporting and resolution
• Implement corrective action if necessary, either directly or through other service personnel
• Perform various tasks at customer’s site according to local management requirements: system troubleshooting, database configuration and reporting
• Engineering degree in IT, Electronics or Industrial Automation
• Minimum of 2 to 4 years of related professional experience
• Previous PLC/DCS programming experience is an advantage
• Understanding of industry electrical safety standards and regulations
• Flexibility and willingness to travel (up to 50%)
• Fluent English is required, fluent German is a major plus
• Good multicultural awareness, strong interpersonal and communication skills and customer approach
• Define and establish automation framework to solve problems for cloud-scale services through creativity and automation
• Identifying and resolving performance and scalability issues with keen eye on solving problems through service design
• Build and deliver solutions for automated capacity planning and provisioning to provide elasticity for hybrid cloud services
• Build real time dashboards that enable outstanding data insights for critical decision making capabilities. Implement critical monitoring solutions that helps to identify problem patterns before they become incidents
• Work with peers and senior developers to ensure code quality and engineering lifecycle best practices are held at a high bar
• Identify and drive fixes for systemic issues with multiple contributing causes, rollup themes into planning
• Extensive experience in maintaining production OLTP systems, including familiarity with the SQL Server Engine and its tools set
• At least 6 years of Software development/ Service engineering experience
• Strong System Engineering & Administrative skills with MS server products required including and not limited to; Windows 2012 R2, SQL 2012/2014, IIS and T-SQL
• Strong .NET, C#, SQL and PowerShell scripting skills
• Networking experience
• Online services or systems programming experience
• Monitoring and deployment automation experience
• Ability to thrive in a fast-paced environment and take initiative
• Ability to drive efficiencies through process improvement and root cause analysis resulting in service maturity and scalability
• A passion and drive for world-changing impact
• Experience with networking, distributed systems, and system-level programming
• Demonstrated abilities to learn quickly, design efficiently, and write solid code
• Availability for on-call rotation with the ability to troubleshoot and communicate outside of normal business hours
• Assist Sales Representatives with plant surveys of prospective customers
• Develop strong relationships with the key stakeholders in the strategic district accounts where you provide service support to other District Sales Representatives
• Provide technical support to customers; identifying and resolving customer pain points, escalating as required
• Actively support Nalco innovations and technology in the strategic district accounts where you provide service support to other District Sales Representatives
• Travel within assigned area
• Technical 2 year Degree or High School Diploma with industry experience
• Must have a valid Driver's License and acceptable Motor Vehicle Record
• No immigration sponsorship offered for this role
• Bachelor’s degree in Science or Technical Specialty
• 2 years of successful technical service or field sales support experience
• Hands on plumbing experience highly preferred; experience troubleshooting and maintaining industrial equipment preferred
• Working knowledge of boilers, cooling towers, and wastewater treatment systems
• Practical computer application literacy (including Microsoft Office Suite, and ability to learn internal business systems)
• History of working in a field that required autonomy and self-motivation
• Prior experience that demonstrates a strong work ethic and ability to multi-task
• Designing, implementing and driving next generation feature enhancements in the SharePoint Online platform
• Working closely with Dev, PM, Test and Service Engineering to design features and processes that enable the team to work with greater agility, release rapidly across different versions and geos, and deliver at a high quality
• Drive and passion for excellence in a fast-paced work environment in a rapidly evolving space
• Technical background and strong project management skills to design features for servers or for large scale online services
• Expert knowledge of PowerShell, C# and agile development
• BA/BS degree in computer science or related field, or equivalent experience
• Designing, Coding, Releasing & driving feature enhancements while continue to envision the future for SharePoint Online Upgrades
• Development on PowerShell, C#, ASPT.Net, Angular & other JavaScript languages
• Development on Azure Cloud Service, Websites, Service Fabric, Storage, API’s & other PaaS solutions
• Driving Daily & Weekly Upgrade Cadence in SharePoint Online
• Participate in 24X7 On Call Engineering rotation for your team
• 2+ years of professional software engineering experience in designing and building highly scalable online services with a proven ability to create componentized, well-architected software at a feature level
• Experience with managing cloud services - deployments, configurations, Upgrades, capacity management, or similar experience
• Experience in dealing with large scale data architecture, operational architecture & ability to solve complex problems
• 2+ years of experience with one or more programming or scripting languages (such as C#, JavaScript ,PowerShell, Python, etc.)
• Thrives in a fast paced, agile development environment & multi task fluidly
• BS/MS in Computer Science
• 2+ years experience of software engineering, service engineering, or support
• Experience as UNIX/ Linux systems administrator, software developer, or combination thereof
• An ability to troubleshoot (ideally CentOS/Red Hat) Linux servers using many tools at all levels of the software stack
• Solid scripting skills in one or more languages (Python and Bash are advantageous)
• Familiarity with Cloud services such as AWS, Google Cloud Platform
• Design and administration experience with monitoring solutions such as Nagios or Prometheus
• Exposure to Log Management systems such as Splunk or Logstash
• A breadth of knowledge about interconnected systems and software
• Experience deploying highly resilient mission critical Linux servers in a 24x7 environment
• Experience designing, building and operating complex orchestration, automation and deployment systems (knowledge of Puppet is advantageous)
• Understanding of CI/CD processes and technologies (Knowledge of Git, Jenkins is advantageous)
• Knowledge of TCP/IP and network technologies
• Knowledge of Splunk, Nagios, Graphite
• Experience with Docker and virtualisation technologies such as VMware/KVM
• Perform servicing of Trane chillers & other HVAC equipment
• Carry out corrective and preventive maintenance for chillers and related equipment
• Perform overhaul & start up jobs on Trane chillers
• Ensure all works carried out in accordance with the specified quality and EHS standards
• Developing P&C (protection & control) software for HVDC (High Voltage DC Transmissions)
• Developing software for the Gateway Station (GWS), Operator Work Stations (OWS), Human Machine Interface (HMI) to allow proper data and events collection, production of event lists, communication with the system operators (local and remote)
• Test of the developed software in laboratory, in FST (factory system test) environment and during commissioning stage at site
• Once the HVDC is operational and handed over to the customer, the selected engineer will be ABB Resident Engineer on site for a period varying from 3 to 5 years. The Resident Engineer will be in charge of supporting the customer O&M crew, punch items resolution, and service activities such as regular, preventive, and corrective maintenance
• Prepare list / schedule of technical deliverables
• Prepare HVAC/HVDC P&C diagrams
• Develop P&C application software for HVDC systems based on settings/specifications provided by the System Engineer
• Participate in progress meetings (Internal, with Customer and with Sub-suppliers)
• Interface with other project team members (P&C Team Leader, PM, Scheduling, Documentation, EH&S, Construction etc.)
• Produce wiring/interconnection diagrams
• Produce cable list and interconnection list
• Produce I/O lists
• Prepare drawing packages for commissioning
• Prepare test procedures and test records
• Prepare software modifications based on the test results
• Participate in laboratory and FST tests
• Participate in commissioning and service activities in sites across Canada
• Resident Engineer in one site of the Maritime Link HVDC project, providing support to the O&M crew from the customer, punch list resolution, resolution of warranty problems, regular, preventive and corrective maintenance for a period of 3 to 5 years
• Carry out all routine maintenance on fire and security systems
• Ensure all tools and spares are correct and stock levels are maintained utilising organisational skills
• Cover emergency call outs if required
• Previous industry experience and electrical knowledge would be desirable
• Experience servicing Fire Alarm, Intruder, CCTV and Access Control Systems is preferred
• Be skilled in fault diagnostic and repair
• Partner with network engineers to design and implement physical\logical networks
• Manage IP usage and plan needs for capacity
• Create F5 LTM configurations and provide expertise on escalations
• Design and implement VLAN ACL strategy
• Identify gaps in current technology and processes in order to recommend improvements
• Build tools, develop efficient processes, and contribute to our knowledge base
• Collaborate at depth with peers in SRE and Program Management
• Hands‐on technical expertise in large scale systems
• Experience managing complex projects
• 2+ years’ experience in large scale internet service design and implementation
• Demonstrated passion for customer experience and usability
• Drive and develop both the technical and commercial competencies of dealer’s service team and constantly improve the overall customer satisfaction level
• Support sales and parts sales to achieve the company financial target
• Workshop administration
• Workshop process daily drive (6 steps)
• EUP (Efficiency / Utilization / Productivity) follow up and daily drive
• LDS process support
• Monthly WA audit and action plan follow up
• Vehicle hand over process
• Competence development
• Can deliver some basic courses
• CD (competence Development) process must be crystal clear
• Drive the CD process (evaluation, gap analysis, training plan…)
• Push / arrange dealer own training after central training
• On job knowledge transfer and training
• Warranty and Quality feedback
• Warranty judgement (VO: 15K to 30K, RT: 5K to 20K)
• FQR (Field Quality Report) process
• Explain warranty process to dealers based on Warranty Binder
• Drive to improve the quality of the claims
• Technical support and customer technical complaint
• Responsible for Recall / campaign
• Responsible for FQR / Argus / Argus dealer
• Responsible for FST (Volvo) / Technical Note (RT)
• Diagnostic competence
• Customer complain handling competence
• Other support
• Technically support parts sales as required
• Technically support vehicle sales as required
• Support CCC to clean up the vehicle database
• Special support to Service Agreement (both sales and aftersales)
• Regional trainer
• Set up regional training plan base on region competence gap analysis & CD implementation target, and follow up with the performance
• Drive the regional training and competence development implementation in the dealers
• Develop the training skills in the specialized area and deliver the trainings as required
• Attend TTT trainings and deliver the trainings within two month
• LDS super user
• Guide dealer LDS administration people, strictly follow the LDS ways of working
• Help implement the rollout and updates plan of the LDS system
• Coordinate with Local IT and Volvo IT on technical issues
• Be a listener and understand changing business requirements and analyze impact on system and process, communicate with LDS principal of ATORC,
• Support dealer business issues and co-ordinate with ATORC to solve business / LDS technical issues
• Be a dealer business guide, follow up KPIs of the dealer and monitor dealer performance
• Technical support of SA sales, including review application form, review VOSP, contact HQ for quotation when needed, SA technical explanation to dealer / customer when needed
• SA claim handling
• SA dealer performance audit
• SA performance follow up (such as overdue payment, contract renewal etc.)
• Other support requested by region related to SA business
• Mining trucks technical support (same process as “normal” trucks)
• Diploma/Degree holder with 3-4 years of experience in trouble shooting of electronic security systems
• Good communication and interpersonal skill
• Experience in Handling higher level complaints in ACS,FAS,CCTV and BMS system
• Experience in AMC sales and generating platform for retrofit jobs ,third party AMC business
• Handling customer complaints and maintaining neessary records
• Relevant technical apprenticeship or craft equivalent in order to perform a service on a filtration, separation and purification system/equipment in the biopharmaceutical industry
• Relevant technical qualification to perform the service on the respective equipment/system. Detailed knowledge of apertures, fittings, valves, measuring devices and electrical installation is a must
• Cross trained in electrical / instrumentation / mechanical is essential
• Fluent in German & English; French & Russian will be recognized as additional value
• Communication skills allowing working in the team (internally as well as with the customer)
• A minimum of 3 years post qualification experience in a service / engineering or similar position within the biopharmaceutical market
• Factory test work and/or site work experience
• Multi-discipline work experience
• To provide service site support for field transmitters in Singapore
• Pressure, DP, DP Flow, DP Level, Temperature, ITG, radar, ultrasonic and wireless solutions, Analytical instruments: Turbidity, Conductivity, pH, TOC, TRC, Ammonia Analyzer, Fluoride analyzer, Particle counter, Water hard analyzer, Ozone air/water monitor, Chlorine analyzer
• Verify installation, configure, calibrate and troubleshoot of field transmitters
• Conduct loop checks and coordinate with site projects teams
• The Service Engineer would evaluate site issues, identify the root cause, and provide solutions to the client; recommendation on best practices on installations and applications
• Work closely with the sales team to grow the services business through site walks, and turnarounds
• On warranty replacements, the Service Engineer will initiate the RMA process, utilize CRM to request warranty approval from product management team
• Follow up with FA lab on the results of FA, and communicate with sales and then with the end user to close the case
• Prepare and attend to factory acceptance test
• Prepare professional reports and update in CRM system on the job progress
• Once the job completed, update the CRM and close the job (SR) in the CRM
• Perform the inspections and testing of Cooling Systems and all associated equipment
• Identifyfrom the field (i) potential customers and the decision makers within the client organization and (ii) opportunities for service’s campaigns that will lead to an increase in sales
• Supervise other technicians and/or utility workers as needed
• Perform a wide range of supervision and engineering tasks to ensure the technical integrity and proper installation and commissioning of Cooling Systems
• Develop presentations and provides training and instruction to customers on Cooling Systems operations
• Ensure appropriate response and service is provided to customer
• Strong customer service-oriented: Identify and build up rapport with potential & existing customers, developing credibility through customers’ management
• Commercial sensitivity with a focus on Cooling Systems Industry customer needs
• Ability to execute increasingly complicated assignments, which require considerable engineering skill and creative ability and independent judgment
• Demonstrated ability for on-time performance in remote environment with regional/global teams
• Work efficiently without direct supervision
• Communicate with the Senior Service Manager, regional service representative and customer regarding status of equipment. Meet the demands of the customer by providing service and technical support that meets or exceeds our customers’ expectations, also ensuring that the equipment meets all Genie requirements. Be flexible and versatile in the ability to change priorities, travel or relocate to meet the demands of the Genie China commercial team
• Communicate any customer damage to the Senior Service Manager and the appropriate Regional Sales Manager. Ensure the equipment is repaired in a timely manner and the customer is charged for the repair and down time as per Genie procedures
• Track all service calls in a call log and ensure work orders are opened and closed in a timely manner
• Establish relationships with key customers and actively pursue all service business opportunities
• 1-2 years’ experience in the heavy engineering machine industry, with a proven track record of quality customer service
• Basic mechanical, hydraulic and electrical skills
• Basic understanding of safety
• Would like to learn all aspects of repair (electrical, hydraulic and engine etc.)
• Strong interested in engineering machinery(especially crane industries)
• Ability to coach, develop and training
• C driving license
• Customer focus, High standards, Flexibility
• Willingness to work beyond normal hours and frequent business trip due to Genie commercial team demands
• Would like move to jobsite city according to business demands
• No acrophobia
• Testing and commissioning experience for telecom equipment, Coriant 70xx, FMX, Connection Master and or Alcatel equipment
• Should be able to understand site requirements in detail and work with SEC and customer team at site
• Well versed with SEC requirements
• Follow installation activities as per site requirements
• Attending faults throughout the life cycle of the equipment
• Technical support & Liaising with Project managers & service manager
• Perform repair, troubleshooting, maintenance, calibration, and qualification of advanced pharmaceutical laboratory equipment and instrumentation
• Administer program for scheduling and documenting maintenance, calibration, and qualification of laboratory equipment and instrumentation
• Performs technical diagnosis of operational problems and repairs/calibrations on wide range of laboratory equipment to ensure that the equipment is operating to the customer’s complete satisfaction and manufacture specifications. May include running the necessary experiments and/or coordinate among the in-house and outside experts to reach a resolution
• Assists with customer training, by preparing instruments and supplies as well as giving presentations
• Technical school degree in Refrigeration or Electronics or scientific field, or equivalent experience
• 1-3 years of equivalent job related experience, preferably supporting laboratory equipment
• Technical proficiency in instrumentation and electronics
• Strong inter-personal, self-motivational, & negotiating skills
• Excellent communication skills, working across all levels, functions and regions
• Excellent Computer skills required; efficiency in Word and Excel
• Proven ability to diagnose and resolve problems on sophisticated electronic, mechanical and optical instrumentation in a commercial scientific laboratory environment
• Basic instructional abilities (customer training)
• Accomplish individual and team objectives
• Customer/business-oriented (satisfaction.)
• Detailed understanding of service functions
• Perform technical diagnosis of operational problems and repairs/calibrations on wide range of laboratory equipment to ensure that the equipment is operating to the customer’s complete satisfaction and manufacture specifications. May include running the necessary experiments and/or coordinate among the in-house and outside experts to reach a resolution
• Perform technical evaluations on product changes and on new products, including software verification, collection of performance data, assessment of user friendliness, ease of maintenance, etc. Provide written reports on evaluations
• Assist with customer training, by preparing instruments and supplies as well as giving presentations
• To install, maintain and repair Thermo Fisher Scientific's range of instruments (primarily LC/LCMS) in a professional and reliable manner
• To train customers in the routine use of Thermo Fisher Scientific's range of LC/LCMS instruments in a professional and reliable manner
• To achieve minimum call turnaround for all customers
• To achieve service revenue budget
• To assist your sales team to achieve sales and margin (gross) targets for their designated Portfolio so that growth and performance objectives are exceeded
• To be highly responsive and proactive in dealing with customer's needs to ensure customer satisfaction is priority
• To carry out your employment in an efficient and commercially appropriate manner
• Be responsible for fostering a partnership with the business Group's customers by providing them with advice and technical support that will help them gain the most from the products that we sell them
• Perform in accordance with the AS/NZS ISO9002: 1994 Quality Standard, as detailed in the Company's Quality Manual
• Perform to designated goals of turn-around-time, response time, repair rate and customer expectations
• Perform in accordance all relevant certification procedures, such as NATA, ISO
• Manage the service process from allocation to completion, including administration of call closure and parts accounting to allow for completion of invoicing to meet service revenue
• Preventive maintenance of building facility equipment and power supply equipment e.g. Air Conditioning units, Low voltage switchgear, Generators, Fire pumps, Fire alarm equipment, Transformer (24 KV), 24 KV AC switchgear
• Corrective maintenance or trouble shooting of such mentioned equipments
• Failure analysis and prevention
• Manpower plan for work activities
• Spare parts control
• On site physical checking of system functionality .To perform necessary works as per contract agreements considering SLA and always adhering to health and safety requirements
• "Troubleshoot and resolve complex problems in BMS systems. Attend and repair fault calls / achieve 1st time fix where possible / escalate unresolved problems
• Site attendance is to prioritized as per SLA
• This is the company requirements to meet contractual agreements"
• "Complete and make sure all Timesheets / Work Reports and other relevant documentation are received at the main office in the agreed company timescale
• Complete daily relevant information , electronically or physically send to main office weekly as a minimum , personally check with main office for receipt of issued information
• To ensure allocation of contractual time / to enable invoice preparation / to generate revenue"
• "To actively represent the company in a professional manner at all times
• Provide clear on site communication / clear understandable works reports / regular communication with the office / fully responsible for timely escalation of any issues or occurrences
• To improve the customer satisfaction survey / to show to our clients we are engaged with them / to retain business and gain new"
• "As required participate in the delivery of Service Projects
• Planned scheduled work / experience and knowledge / cooperation with numerous internal and external customers
• To deliver agreed services / to enhance personnel experience / to generate revenue
• "To actively participate in any arranged company training in a positive manner / to actively self learn where ever possible and be able to demonstrate that learning
• Attend arranged courses / on site experience and training by peers / self learning tools, books, internet
• To improve individual skill sets and therefore the companies ability to provide the high level of service activity expected "
• "Attend meetings as required and team tool-box talks
• Regular process, personnel, site review with gap analysis and business improvement brainstorming."
• Guide the subcontrcator team in completing the day to day activity and Develop technical & Soft skills of the technician
• To have the capability and technical know how to set up the Qatar Advanced operations monitoring centre, be able to dial in remotely and resolve issues
• Prescribe remediation across entire SharePoint Online platform when applicable
• Maintain highly available online service to customer; meeting or exceeding 99.9% availability of SharePoint Online service
• Extensive experience in enterprise level technical depth in one or more technologies supporting SharePoint products, including SQL Server 2008,2012,2014, SQL Azure, Windows Enterprise Systems
• Technical/Functional Skills: As part of this team we are cultivating experts in key areas necessary to deliver hosted SharePoint Storage in the cloud. To this end, the base expectation is a functional knowledge of SharePoint and associated technologies including: Windows Storage Architecture and Scale SQL DBA PowerShell T-SQL Development SQL Performance and Availability SQL Azure Basic C# Understanding
• Personal Attributes/Interpersonal Skills: Specialty in one or more of the following areas is required. You don’t have to be the best at all of these, but in your current role you’d probably be considered the “go to” person for one or more of these: Large scale storage farm operations including tuning for high traffic publishing portals, SQL server administration, SQL High-Availability and disaster recovery design, operational strategy in SQL2008/2012/2014, SQL performance analysis and troubleshooting skills, Deep PowerShell automation at scale
• BA/BS in Computer Science or related technical field and/or 4 years of relevant work experience in Engineering, Programming, Developing or Hardware
• Take ownership and delivery of technical solutions for both short term and longer term operational issues, working with a variety of teams across the business
• Utilisation of Root Cause Analysis tools and techniques for speedy issue resolution
• Author relevant Service Documentation such as Service Bulletins, Service Technical Instructions and Troubleshooting Guides
• Work closely with the 24/7 Operational Service Desk, Regional Technical Support and Core Engineering teams in support of all issues
• Interface with the customer to present updates on technical issues being worked
• Occasional travel to other Siemens and customer sites worldwide will be required
• Identify, investigate and analyze product quality/service problems in Kia vehicles, and write comprehensive Quality Information Reports (QIRs) Create status reports and presentations for KMC/KMA management
• Assist in development of Technical Service Bulletins, Newsletter and Pitstop articles to communicate repair information and product changes to dealers. Advise Tech Line about repair procedures. Collect field data from field staff, warranty data, CA files etc
• Assist with preparation of Service Campaigns, Recalls, and reviewing/processing TREAD data for government mandated reporting
• Verify effectiveness of product changes made by KMC, and assist with field fix development. Recommend actions and/or counter measures
• Participate in joint KMA/KMC/NAQC/HATCI tests/evaluations
• Service Engineer
• 5+ years automotive industry experience in quality assurance or engineering environment preferred
• Strong working knowledge of automobile technology, with the ability to perform hands-on diagnostic, mechanical and electrical work on vehicle systems
• Strong analytical approach to problem resolution
• Prior experience with Hybrid and/or Electric vehicles preferred
• Strong technical writing capabilities and oral communication skills
• Ability to use common engineering measurement tools (ie. micrometers, dial indicators, digital volt ohm meters and oscilloscopes)
• Ability to use common service garage equipment(ie. Vehicle lift, alignment equipment, A/C charging station, wheel mount/balance equipment, etc.)
• Working knowledge of PC and software (minimum: MS office intermediate level, in particular Powerpoint and Excel)
• Senior: additional reporting, coordination and some supervisory skills
• Assists in coordinating with departments to resolve problems and communicate solutions to the field
• Responsible for monitoring product health by identifying, quantifying, investigating and analyzing quality and reliability problems being experienced by product in the field
• Interpretation of Engineering drawings/drafting
• Provide lead service support
• Bachelor's Degree or Experience can be substituted for education requirements
• Three plus years lift truck industry
• Five plus years job related experience
• Dealer contact experience
• Ability to travel to customer sites
• Completes broad scope of technical tasks including installation/commissioning, maintenance and evaluation of customer’s equipment and systems among others (after PM100)
• Contributes to or executes activities for estimation, planning, and review of technical tasks in support of overall project acquisition, negotiation, planning and management (partly before PM100)
• Work an on-call rotating roster
• Nuclear Sensors and Radiation Monitoring
• Pre-delivery inspection and customer acceptance testing of Ultra Electronic supplied equipment
• Successfully completing installation and commissioning of Ultra Electronic equipment at customer specific facilities, ensuring work carried out within budget and prescribe timescale
• Provide continual professional service support to internal and external customers by email, telephone and at location
• Ensuring customer requests are carried out and rectified within a timely manner, and are done so within service contract response times
• To recognise reoccurring, and aid quicker rectification of faults, reducing down time and maintaining customer satisfaction
• Continuous development of product and system knowledge
• Coordinate and schedule daily activities in accordance with site preventative maintenance schedules and breakdown assistance
• Frequently required to travel nationally and internationally for work
• Ability to conduct site surveys, engineering investigations, prepare reports and devise solutions
• Deliver formal training courses
• Provide rostered out of normal working hours support to subscribing ‘Emergency call out scheme’ customers
• Maintaining stock levels, refurbishing and replenishing service contract spares
• Carry out service administration tasks as proposed by head office
• Vocational qualification Electrical and Electronic Engineering Technology, or equivalent experience in electrical engineering
• Preferably experienced in, or have a good working knowledge of, radiation safety
• Confidently approach customers in a positive manner during breakdowns and when providing training courses
• Ability to secure relevant site security passes
• Successfully completing installation of Ultra Electronic equipment at customer specific facilities
• To recognise reoccurring and aid quicker rectification of faults, reducing down time and maintaining customer satisfaction
• Continue to develop product and system knowledge
• Deliver installation and commissioning to customer projects on budget and within prescribe timescale
• Able to conduct site surveys, engineering investigations, prepare reports and devise solutions
• Maintaining stock levels, refurbishing and replenishing service contract spares Carry out service administration tasks as proposed by the UK
• Provide Sales support to the Sales Manager, progressing opportunities and increasing sales
• Response times to be maintained to the service levels required by customer service contracts
• Customer satisfaction (customer praise/positive feedback, repeat and/or new orders, customer feedback forms)
• The ability to work alone and as part of a team
• To have a proactive nature, to make things happen
• The ability to manage a varied workload
• An understanding of engineering drawings and principles
• A methodical approach to work
• Flexibility, to travel internationally anywhere required to complete assigned tasks
• To support, promote and demonstrate behaviours consistent with the Company’s Continuous Improvement Culture and Nuclear Professionalism at all times
• An awareness of health and safety issues
• Interface with partners to scope technical requirements, design, build, and deploy network solutions Work with the networking engineering team, consuming documented network solutions; providing feedback and assisting in defining areas for additional network documentation needs
• Work with the operations center as a network subject matter expert, offering education and guidance on support and monitoring
• Serve as Tier 3 escalation point responsible for troubleshooting Network infrastructure, as well as mentor Tier 1 and 2
• Perform Network RFC’s that have been peer and CAB approved
• Demonstrate complex troubleshooting skills, deep knowledge of the services running on the infrastructure, and working with engineers and vendors to resolve issues
• Participate in defining and developing long-term network and platform strategies
• Participate in an on-call rotation 24x7
• Minimum of 2 years of designing, building, managing networks, and working with modern internet hardware and protocols used for routing, switching, and load-balancing
• Strong Cisco Background
• Experience with F5 / Citrix / A10 networks
• Experience with analyzing application performance using a variety of metrics and measurement methods
• Hands-on experience with designing and deploying networks including configuration of various network devices, strongly preferred
• Past experience in an on-call rotation 24 x 7 preferred
• Provide remote and on-site support for customer support requests and technically complex service calls
• Document troubleshooting and repair steps taken and final resolution
• Lead and implement hardware and software system changes on small service projects
• Direct customer, subcontractor, internal resource communications
• Manage and prioritize the remote support queue, technician assistance calls and small addition service projects
• Maintain current and accurate documentation of systems
• Coordinate service activities with appropriate parties internally and externally
• Provide accurate account of work completed and parts utilized for billing purposes
• Perform all work in a manner consistent with policies, procedures, and standards
• Typical job training requires field presence during implementation
• Travel target 15%
• Bachelors degree preferred or 4 years of experience in control system engineering
• 2 years of experience remotely supporting security automation systems
• Working knowledge of Allen-Bradley, Omron, or other PLCs
• Working knowledge of Wonderware Intouch or similar HMI software
• Working knowledge of Ethernet networks and networking
• Experience using AutoCAD or similar CAD software
• Skills or experience using Microsoft Office applications including Outlook, Word, Excel, and Access
• Ability to be creative and resourceful in obtaining solutions to uncommon applications
• Ability to effectively work independently and in a team atmosphere
• Strong organization skills, time management, and attention to detail
• Proficient verbal and written communications skills
• Ability to manage multiple priorities within a fast paced environment
• Customer focus and a strong commitment to client satisfaction
• Desire to work in a very “hands on” environment
• Analyze the impact of new projects
• Give feedback on product design to improve serviceability
• Perform repair methods studies and time measurement, corresponding to Volvo’s demand on safety, quality, environment and serviceability
• Author and publish service information
• Participate in and contribute to global projects
• Maintenance of existing information
• Plan own and subcontractors deliveries
• Coordination and support to sub-contractors
• Provide technical support by identifying technical problems and determining corrective actions in own area of expertise via remote or on-site service
• Investigate customer needs through professional consulting and provide technical consulting and specialist assistance on service solutions
• Determine effective service applications, equipment and methods to develop, market or manufacture new service offerings to respond to customer requirements cost effectively
• Manage and maintain customer relationships and identify new sales opportunities, proactively communicating both with the customer and ABB sales teams
• Conduct specialist support and advisory service for Sales team and follow up on customer feedback to achieve high level of customer satisfaction
• Participate in maintenance meetings and improvement activities to proactively provide suggestions for product and quality improvement and share with ABB organization / management
• Provide field service and technical support on robotics automation system supplied, including installation, start-up, commissioning, maintenance, troubleshooting and repair
• Create new business opportunities from non-contract customers and maintain good customer relationship with professional service in safe manner
• Identify and attend system and user problems arising from customers
• Perform sales of preventive or corrective maintenance contact and spare-parts to end-users
• Engineer a modern data pipeline from varying sources, spanning alerts and telemetry data, product bugs, customer requests, logs and incidents
• Apply a variety of tools and data analysis techniques to surface problems within our services by manipulating complex, high-volume, high-dimensionality data
• Innovate and develop new tools and cloud services to improve the productivity of our Site Reliability Engineering team and the incident experience of our customers
• Manage key partnerships with feature teams across SharePoint, OneDrive, and Office365 to drive the collection of new data and the refinement of existing data sources
• Communicate actionable business recommendations to our leadership team and partners based on analytical insights
• Provide input to engineering and planning teams on new analytical capabilities needed
• 5+ years of industry experience delivering quality data applications
• 3+ years of experience in architecting and implementing data warehouse solutions, ETL, Analytics/Reporting, SQL
• 3+ years of experience with big data repositories such as Cosmos, Hadoop and/or HD Insights and implementing rich data analytics
• 1+ years of experience with Power BI or rapid data visualization
• Ability to bring complex data together to answer questions about what is and is not working for our customers
• Strong aptitude for analytic thinking and disciplined problem solving
• Responsible for Layer1 standards representing MSIT and partnering closely with our internal partners and cabling vendors to make sure these are current, well understood and adhered to
• Owns the MSIT relationship with our vendor partners and suppliers and works closely with them to assess latest Layer1 industry trends and how they impact the MSIT standards and guidance
• Performs design and configuration of complex, integrated networks and services on a regional scale, including the documentation of said networks post-implementation, turn-up and test
• Ensures the MSIT Layer1 Standards doc is current, accurate and presents the MSIT position clearly and concisely and is easily interrupted by those who are required to follow it
• Exercises judgment within generally defined practices and policies in determining appropriate solutions
• Reports progress on projects to members of workgroup and management of other internal groups
• Interacts with various internal groups and MSIT partners to exchange information related to project assignments
• Remotely direct MS-appointed third party solution providers on the installation of network infrastructure and other components
• Will interact with other Global Networking groups, vendor companies and individuals external to the Implementation team to coordinate project work or clarify project design requirements
• Will require some travel to MS sites across the MSNA in the execution of project work
• Provides guidance and direction to the NIS PMO in the initial phase of project planning with a view to ensuring realistic schedules and other milestones are established as part of the project baselining
• Partner with our outsourced vendors to provide technical\engineering guidance to the work we ask them to execute on and review their monthly reports to NIS with a view to driving efficiencies and understanding any challenges they may be facing with a view to removing these obstacles
• Experience in Data/Telecom industry with commensurate networking knowledge regarding IEEE, TIA, EIA ANSI and ISO standards and HVAC systems
• Strong sense of ownership
• Team player (inclusive) attitude
• Good self-awareness and situational awareness
• Effective delegation, works through others as needed
• Strong Collaboration and partnering
• Strong conceptualization, analytical, and logic skills enabling comprehension and development of complex technical issues, topics, and plans
• Strong communications skills and ability to work in autonomy when necessary
• Developed leadership skills focused on bringing outsourced vendor teams together and getting the most from these resources for NIS
• Superb technical know-how, ability to quickly adapt to new technology and go deep in new focus areas Unique mix of technical, development, project and program management skills with strong business acumen
• Great design and problem solving skills, with a strong bias for quality and engineering excellence at scale
• Tenacious and proactive drive for results with a sense of urgency
• Strong ability to handle significant ambiguity and rapid change
• Critical thinking, intellectual curiosity, strong track record of structuring and solving complex problems Proficiency in analyzing big data using tools such as SQL, Power BI, C#
• 3+ years of Software Engineering
• College degree required, MS preferred
• Commissioning, service and repair gas analysis, flow measurement and dust monitoring equipment
• Troubleshooting on complex issues related to our solutions
• Supporting our Service, Project and Sales departments
• Documenting your work according to procedure and writing reports for every customer visit
• Manning our 24-hour hotline and conducting urgent service for our customers after the first year
• Cloud environments
• Developing APIs to expose functionality and data
• SQL databases
• PowerShell and Python
• Agile or DevOps practices
• Source control tools such as Git or Team Foundation
• 3-5 years of rotating equipment repair/Field service experience
• Hydraulics and Vibration Analysis experience
• Works well under pressure in the field
• Must be a self-starter and capable of working without much supervision
• Excellent reporting skills (Microsoft Office knowledge a plus)
• Offshore Experience an advantage (with certification)
• Diagnose technical problems, determine corrective actions, and repair products and/or systems via remote or on-site service
• Give technical advice and/or training to the customers when needed and offer new technical solutions when applicable
• Manage customer relationships and maintain regular contacts with key customers
• Coordinate and perform special service projects in relevant areas internally and externally (milestones, project plan, cost supervision, action steps, project review) including all commercials
• Prepare all required technical documents and reports for service contracts
• If needed supervise and monitor performance of service teams and contractors
• Ensure safe work environment at all times
• Attending calls for maintenance of fire & security systems (on site and or by telephone) as directed by team co-ordinators
• Rectifying all faults on the first visit where rectification is within your control
• Carrying out rolling programme of preventative maintenance visits
• Collecting/recording of site configuration information
• Maintaining car stock (spares) levels
• Ensuring records are accurate and timely
• Covering other Engineer's on an out of hours basis on a rotating basis
• Commissioning small projects when required
• Ensuring that audits are carried out of quality procedures
• Providing training to customers and colleagues as required
• Performing any additional tasks that may be required
• Promoting IR premium services products
• Contribute to Achieve Services targets
• Contribute to achieve collection targets
• Managing and executing the contracts timely manager in execution front
• Making the warranty claim within the company in timely manner
• Ensuring proper behavior with customer during service calls
• Managing customer calls and timely reporting to your manager
• Making service reports post service calls as per company directions
• Experience: 3+ years in Air compressor, Utility field
• Diploma in Mechanical/Electrical/Electronics
• A minimum of 3 - 5 years’ experience leading a large scale, high performing services business. Compressor field experience is preferable
• Decent communication skills in Oral & writing is must
• Determine and develop effective service applications, equipment, methods and new service offerings to respond to customer requirements cost effectively
• Investigate customer needs through professional and technical consulting and specialist assistance
• Manage and maintain customer relationships and follow up on customer feedback to achieve high level of customer satisfaction
• Communicate and Collaborate with peers in Development & Program Management
• Solid understanding of network routing, load balancing, & Internet transport protocols
• Proven experience in working on software development teams to deliver industry-leading technical solutions with the highest quality
• 2+ years’ experience in large scale internet service design & implementation
• Provides in-house and on-site service for DeltaV Systems and AO for new installations and existing systems
• Achieve full customer satisfaction through delivering high class services
• If required, escalate problems to specialists in EMR Support Centers for further investigation and follow up problems until solution is implemented
• Provides active on-site service and maintenance for products or services produced or delivered by the Business Units PSS & AO
• Perform all necessary tasks for installation, upgrades and maintenance of DeltaV-Systems and all integrated Bus systems, intelligent field devices and third party systems in-house or on the customer site
• Maintains the Installed System Database
• Register and monitors Service contracts; execute services according contract and schedule
• Works together with Desk Sales team on quotations for spare parts, minor expansions, migrations and upgrades
• Support actively the sales team to sell service contracts and for renewal of service contracts
• Knowledge (preferred): Automation of processes in the Life Science environment, Computer Validation, GAMP, MS-Office Applications
• Work experience: DCS/PLC software engineering or service business
• Language skills: French - fluent, English - good, German – preferred
• Interpersonal skills: Professional attitude, technical orientation, customer focus, team oriented, flexibility and self-motivated and driven
• A background in remote network access technologies is preferred
• Previous experience with TFS, VSO or Product Studio workflows is preferred
• Able to demonstrate ability to provide strategic direction for the service
• Good understanding of windows Servers and server based technologies
• BA/BS in Computer Science, MIS, or related field or three years of equivalent experience
• Commissioning, testing, repair or installation of Cat Propulsion equipment on site and ensure the performance of our equipment is up to the requirements and satisfaction of our Customer
• Recommend and advice customer on installation/upgrade to help improve the performance of our equipment
• Assess and determine the cause of any damaged, malfunction or defects on our equipment
• Provide services to Caterpillars customers in Europe and Globally
• Recommend spare parts to customer during repair or overhauling works
• Monitor progress on the works carried out and coordinate with customer and shipyard on site during repair and commissioning jobs
• Ensure our Equipment performs as per requirement and satisfaction of our Customers
• Prepare time sheets and service reports upon completion of all works
• Develop solutions to technical problems on site or by phone
• Develop Repair & Overhaul of defect parts
• Bachelor degree or above technical or electronic engineering or related field
• Graduated from College or above majored in Mechanical Engineer with strong mechanical background
• Above 5 Years relevant working experience in site service for Polymer/plastics Plant experience in molding company
• Ability to independently analysis problems onsite customer solution shall be proposed and carried out in close communication with the service Dept
• Strong communication skills, result-oriented and with team-spirited ,initiative working attitude and high motivation
• Willingness to travel frequently ,being able to work under difficult condition and flexible to work overtime and weekends
• Good Chinese and English communication skills ,
• Good at English both oral and written,
• Excellent interpersonal, communication skills and motivational skills
• Good understanding technically and commercially about X-Ray
• Strong analytical and Computer Skills,
• Provide your Manager and relevant associates in service
• Possess high standard of work ethics to ensure confidentiality of company information
• Possess excellent organizational skills and ability to prioritize work to meet time-sensitive deadlines
• Willingness to work overtime as needed
• Ability to effectively communicate with all levels of staff, including upper management
• Perform machine installation setup, training and machine commissioning on new machine
• Provide after sales service supports to our customers which include maintenance, troubleshooting and repair
• Coordinate with the service admin to prepare quotation, manage inventory and ensure timely delivery to enhance customer satisfaction
• Responsible to prepare and submit progress service & maintenance report
• Ensure all service is complete within standard procedure
• To provide leads and information to After Market Sales team on consumables & contract
• Collaborate with Application Specialists and Sales Team in supporting and meet customers’ requirements
• To perform other ad-hoc duties assigned from time to time
• Diploma/Degree in Electrical Engineering
• 2-3 years in service experience, preferably in the air compressor industry
• Valid Driver’s License & GDL License
• Preferably candidates who are good at written and spoken Mandarin, will be an advantage
• Knowledge on compressed air systems will be added advantage to this application
• Strong player who is analytical, self-motivated and customer-oriented
• Operating knowledge of Microsoft office software
• Effectively communicates verbally and in writing with customers and co-workers
• Able to read wiring schematics and diagrams for all equipment
• Make equipment installations, evaluate equipment problems and make service decisions where
• Direct service/warranty administration and the distribution of all technical materials. Prepare warranty
• Take part in training and personal development of Service personnel and oversee technical service
• Lead the serviceability and maintainability aspects of new product development
• Lead all aspects of service readiness and support for ORV products
• Simplify the serviceability of our ORV products such that they are maintenance free or can easily be serviced by the consumer or dealer, resulting in technicians being able to diagnose issues quickly and accurately, resulting in “fixing it fast” and “fixing it right the first time”
• Publish a finalized version of the Serviceability Specification at or before Gate 2 on all new projects that has been reviewed and agreed upon by the entire cross functional team. To accomplish this task ensure that Service is an active member of all new project teams starting at or shortly after Gate one
• Represent the Service Department on all product development projects; provide information on new product development with regard to service
• Work with Design Engineering, Quality, and Manufacturing Engineering to eliminate service issues during design; maintain expertise about PDP, service technologies, manufacturing processes, quality processes, and the design process
• Ensure flat rates are available for new products and that they are kept up to date for all products
• Serve as THE go to person for all ORV serviceability and maintainability issues (new product development and existing field issues)
• Provide input to owner’s, service, and parts manuals, as well as other product technical resources such as dealer training material
• Lead development of special tools required to service ORV products
• Work with ORV Electrical Engineering to ensure Polaris Digital Wrench diagnostic software is updated to support new and existing products
• Attend and be an active member of all ORV product team meetings
• Lead bulletin/field campaign execution and service related communications
• Represent the Service Department in Post Sales Surveillance activities to identify potential issues for the ORV product line
• Recommend cost effective plans to resolve field issues as the expert on all available methods of internal and external communications to the dealer network
• Maintain communication with Technical Service, Warranty, Customer Service, Engineering, Manufacturing, Purchasing and Quality, communicating information on product problems
• Manage all aspects of the Bulletin Field Execution Process
• Provide assistance to resolve escalated customer and dealer inquiries
• Assist with procurement credits from vendors
• Obtain an industry leading position in PP100 (for serviceability) and dealership service NPS scores
• Responsible for special projects and reports for maintaining a high quality service reputation for Polaris products and for maintaining good customer relations
• Work within the Technical Service and Warranty team to standardize service processes
• Maintain comprehensive service knowledge of Polaris products
• Other responsibilities, as assigned
• 5 - 7 years of engineering experience
• Excellent communication and problem-solving skills
• Proficient at Excel and data presentation
• Strong product and industry knowledge
• Customer contact and knowledge of retail service operations
• Strong mechanical background and practical experience
• Experience in the manufacturing environment
• Provide pre-sales and/or post-sales technical support to customers including commissioning, installing, testing, and maintaining products, equipment, and systems. Troubleshoot, investigate, and resolve technical problems
• Execute and manage sales activities on parts including Powder Gun Dolly System
• Collect potential new project and report to Sales team to enhance sales opportunity
• Establish and maintain ongoing positive relationships with customers to develop secure and develop their future business
• Monitor and resolve recurring problems to ensure ongoing customer satisfaction
• Create clear and well structured reports
• Inform immediately responsible/ involved department and supervisors about problems
• Assist Sales department to market and sell equipment products to the customers
• University degree or above technical or electronic engineering or related field
• At least 3 years related experience in capital equipment service relevant industry, Customer field hands on experience are also required; working experience in MNC is preferred
• Highly motivated and self disciplined; self-motivated, customer-oriented
• Good command in English both verbal and oral, Strong computer operation skill
• Have strong ability to work independently under pressure
• Good interpersonal and communication skill
• Identify, investigate and analyze product quality/service problems in Kia vehicles
• Coordinates the preparation of all work related to the publication of TSB and SA
• Lead IQS/VDS activities associated with their specific model line
• Coordinates and executes go and see activities with KMC, NAQC and other subsidiary’ personnel
• Executes product audits through a combination of in plant audits as well as Port of Entry (POE) audits
• Manage communication activities
• Experience with and/or affinity for BT/VR/Multi Media or similar systems preferred
• Builds scripting solutions to automate platform setup
• Excellent C#, C++, C, .NET or Java coding skills
• Capable of technical deep-dives into service design, operating systems, networking, storage, monitoring, and capacity planning
• Exceptional problem solving skills and excellent verbal and written communication skills

Related Job Titles

Service Engineer Resume Examples

Writing a great service engineer resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

Create your resume Select from 7 professional resume templates

If you're looking for inspiration when it comes to drafting your own service engineer resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the service engineer job you're after.

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Essential Components of a Service Engineer Resume

A Service Engineer's resume is a critical tool for showcasing expertise, experience, and professional qualifications. An effective resume is neatly structured and includes distinct sections that highlight a candidate's strengths and capabilities in service engineering. It should comprehensively detail the candidate's proficiency in troubleshooting, problem resolution, and maintenance of various systems and equipment.

In the following sections, we will explore the integral elements of a Service Engineer's resume, discuss their significance, and provide guidance on how to optimize each section to capture the attention of hiring managers.

1. Contact Information

Ensure your resume features prominent and accurate Contact Information . This section should be readily visible and contain up-to-date details to facilitate easy communication for job discussions or interviews.

Include your full name, phone number, and a professional email address. A professional email typically incorporates your name and avoids informal nicknames. Additionally, consider adding your LinkedIn profile and any professional websites or portfolios that showcase your engineering work.

Limit personal information to prevent potential hiring biases—details like marital status, age, or home address are unnecessary.

• Phone Number
• Professional Email Address
• LinkedIn Profile (optional)
• Professional Website/Portfolio (optional)

Double-check this section for accuracy to ensure hiring managers can reach you without any issues.

2. Professional Summary or Objective Statement

The Professional Summary or Objective Statement is a pivotal part of your resume, offering a concise introduction to your professional identity. This segment should encapsulate your qualifications, technical skills, customer service experience, and career goals.

Highlight your technical expertise, problem-solving skills, and any notable achievements that demonstrate your suitability for the role. Keep your professional summary brief, around 3-5 sentences, and tailor it to reflect your experience level.

"Experienced Service Engineer with over five years of expertise in delivering top-tier customer service and resolving complex technical issues. Proven track record of managing projects from conception to completion in dynamic environments."

For those new to the field or changing careers, an objective statement should clearly state your career goals and how you can contribute to the company.

"Ambitious engineering graduate aiming for a Service Engineer position to apply my technical knowledge and problem-solving passion. Committed to providing excellent customer service and eager to learn from seasoned industry experts."

This section is often the first read by hiring managers, so make it engaging and indicative of your potential contributions as an employee.

Related : Top Service Engineer Resume Objective Examples

3. Skills and Competencies

The Skills and Competencies section is essential, showcasing your technical abilities, interpersonal skills, and overall job fit. Tailor this section to match the job description.

• Technical Skills: Service Engineers require a robust set of technical skills, such as proficiency in CAD software, knowledge of electrical and mechanical systems, and maintenance expertise.
• Problem-Solving Skills: Highlight your ability to identify issues and devise effective solutions.
• Communication Skills: Articulate your capacity to engage effectively with clients, team members, and other stakeholders.
• Customer Service Skills: Emphasize your professionalism in handling customer inquiries and your dedication to achieving customer satisfaction.
• Project Management Skills: Demonstrate your organizational skills and experience in overseeing projects from initiation to completion.
• Teamwork: Illustrate your collaborative spirit and success in team-oriented environments.
• Continuous Learning: Show your commitment to staying abreast of industry advancements and your proactive approach to professional development.

Provide real-world examples of how you've applied these skills, and remember to include relevant keywords for Applicant Tracking Systems (ATS).

Related : Service Engineer Skills: Definition and Examples

4. Work Experience and Achievements

The Work Experience and Achievements section is a cornerstone of your resume, offering a window into your practical experience and underscoring your engineering prowess. Detail your professional journey, emphasizing specific responsibilities and projects you've undertaken.

Use action verbs to start each bullet point, adding weight to your responsibilities and accomplishments. For example: " Directed a team of engineers in the deployment and maintenance of complex machinery for key clients ."

Include measurable achievements, such as efficiency improvements or successful project completions, to provide tangible evidence of your capabilities.

Quantifying successes helps employers gauge your potential impact on their organization.

This section is your opportunity to showcase your technical skills, leadership qualities, problem-solving abilities, and initiative through concrete examples from your career.

5. Education and Certifications

The Education and Certifications section should reflect your academic background, professional training, and relevant certifications that qualify you for the Service Engineer role.

List your educational credentials in reverse chronological order, highlighting any degrees pertinent to engineering. Include certifications from recognized industry bodies, such as ASME or IEEE, to demonstrate your commitment to ongoing education and industry standards.

Mention additional training programs and specific skills acquired through your education and certification processes. If you're pursuing further education or additional certifications, note this to show your dedication to continuous professional growth.

This section should not only list your qualifications but also illustrate how they have equipped you with the skills necessary for a Service Engineer position.

Related : Service Engineer Certifications

6. Relevant Technical Proficiency

Highlighting your Relevant Technical Proficiency is crucial in a Service Engineer resume. This section should clearly demonstrate your technical skills and knowledge pertinent to the job you're applying for.

Service Engineers work with complex machinery and systems across various sectors. Showcase your expertise in areas such as machine maintenance, system diagnostics, and hardware/software troubleshooting.

Provide examples of how you've applied your technical skills effectively, and include any additional certifications or professional development courses that underscore your commitment to staying current with technology and industry practices.

Displaying relevant technical expertise is vital, as it directly relates to your ability to perform the job and allows employers to assess your suitability for the role.

7. References or Testimonials

References or Testimonials can significantly bolster your resume by providing potential employers with insights into your work ethic and professional achievements from those who have previously collaborated with you.

While not always necessary to include on your resume, stating that references are available upon request is advisable. If you have compelling testimonials, featuring them can be beneficial.

Always obtain consent before listing someone as a reference and provide context, such as their job title, your relationship, and contact information.

References and testimonials can enhance your credibility and reassure employers of your qualifications, making them a valuable addition to your resume.

Related Resume Examples

• Technical Service Engineer
• Field Service Engineer
• Service Desk Analyst
• Service Desk Manager
• Service Desk Technician
• Service Delivery Manager

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Resume Worded   |  Resume Skills

Skill profile, service engineer, improve your resume's success rate by using these service engineer skills and keywords ..

• Hard Skills and Keywords for your Service Engineer Resume
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Resume Skills and Keywords from Related Jobs

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Looking for keywords for a specific job search for your job title here., © 2024 resume worded. all rights reserved., service engineer resume keywords and skills (hard skills).

Here are the keywords and skills that appear most frequently on recent Service Engineer job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume. Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

• Engineering
• Commissioning
• Troubleshooting
• Project Engineering
• Maintenance & Repair
• Electrical Engineering
•  Find out what your resume's missing
• Manufacturing
• Service Engineering
• Mechanical Engineering
• Preventive Maintenance
• Electronics
• Electrical Wiring
• Programmable Logic Controller (PLC)
• Microsoft Access
• Technical Support
• Customer Service
• Field Service
• Field Service Engineering
• Product Development
• Medical Devices

Resume Skills: Software

• Microsoft Office Suite
• Allen Bradley
• MS Office Suite
•  Match your resume to these skills

Resume Skills: Tools

• PLC Programming
• Maintenance Management Software (CMMS)

Resume Skills: Mechanical Equipment

• Fluid Systems

Resume Skills: Diagnostic Tools

• Multimeters
• Clamp Meters
• Oscilloscopes
• Infrared Thermometers
• Vibration Analyzers

Resume Skills: Technical

• Equipment Calibration
• Calibration & Testing
• System Diagnostics
• Root Cause Analysis
• Quality Assurance
• Continuous Improvement

Resume Skills: Regulations & Standards

• ISO Standards
• OSHA Regulations
• EPA Regulations
• Automotive Service Excellence (ASE)
• NATE Certification

Resume Skills: Languages

• Spanish (Fluent)

Resume Skills: Hardware & Systems

• Control Hardware
• Sensors Transducers
• Calibration tools and techniques
• Gas Turbines
• Transformers

Resume Skills: Techniques

• Commissioning Planning
• Systems Analysis
• Safety Procedures
• Power Analysis
• Equipment Testing

Resume Skills: Standards & Protocols

  Where on my resume do I add these buzzwords? Add keywords directly into your resume's work experiences , education or projects. Alternatively, you can also include a Skills section where you can list your technical skills in order of your proficiency. Only include these technical skills or keywords into your resume if you actually have experience with them.

   Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Service Engineer Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Service Engineer Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences , education or skills section , like we've shown in the examples below. use the examples below as inspiration..

  Where on my resume do I add these buzzwords? Add keywords directly into your resume's work experiences , education or projects. Only include these technical skills or keywords into your resume if you actually have experience with them.

How do I add skills to a Service Engineer resume?

Go through the Service Engineer posting you're applying to, and identify hard skills the company is looking for. For example, skills like Project Engineering, Commissioning and Engineering are possible skills. These are skills you should try to include on your resume.

Add other common skills from your industry - such as Troubleshooting, Manufacturing and Maintenance & Repair - into your resume if they're relevant.

Incorporate skills - like Field Service Engineering, Electronics and Inspection - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

It's important to show hiring managers your technical experience, whether that's in your previous Service Engineer roles or other experiences. Try to emphasize your technical and engineering experience through your bullet points.

Programming and software development are common skill sets for Service Engineer roles, so try to highlight related accomplishments in your summary, work experience or skills sections.

Try to add the exact job title, Service Engineer, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Service Engineer Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Service Engineer job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

We also found variations and further specializations to your job title. Browse through the related job titles to find additional keywords that you can include into your resume.

• Computer Hardware
• Software Installation
• Medical Imaging
• Hardware Diagnostics
• Data Center
• Biomedical Engineering
• Integration
• Windows Server
• Customer Support
• Printer Support
• Customer Service Management
• Process Engineering
• Lean Manufacturing
• Chemical Engineering
• Research and Development (R&D)
• Technical Services

Get your Resume Instantly Checked, For Free

Upload your resume and we'll spot the issues in it before an actual service engineer recruiter sees it. for free., service engineer resume templates.

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example Customer Service Representative

An effective Description of the templates...

Download this resume template

When applying for a customer service role, it’s important to show the recruiter that you have the required skills and knowledge for the job. You should highlight work experience that is relevant for the role, like in the given resume, which includes three instances of past work experience in a customer service capacity. It’s okay if you don’t have over 8 years of experience in customer service -- you can also highlight your experience in your skills and in your education section.

Tips on why this template works

   strong action verbs and tangible results in customer support.

The first bullet of each section has a strong action verb accompanied by a measurable outcome, i.e. “exceeded sales target by 18%”, “achieved a 100% customer approval”, and “greeted 100+ daily guests”. These bullets clearly communicate that the applicant is not only well-versed in customer service, but that they can deliver results that are beneficial to the company. You should include as many numerical examples like these as you can, since hiring managers often skim resumes for such measures of proof.

   Education and skills related to customer support fields

Customer service representatives must have high EQ, be excellent at communication, and have superb problem solving skills. They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one. Try to list out all the qualities you can think of that a good customer service representative would have and highlight them in your resume. For example, this applicant highlights a very important skill -- communication -- showing that they received an M.S. in Communications and a Minor in Public Speaking. They also highlight their skill in Customer Satisfaction. What other customer service skills can you see that they highlight?

Resume Example Customer Service Manager

When applying for a customer service manager role, keep in mind what differentiates a manager from a representative. A customer service manager must not only be adept at prioritizing customer satisfaction and needs, but also at strategizing and implementing operational improvements to ensure a smooth and painless customer journey. They should be confident in leadership roles and understand how to manage and motivate a team of customer service representatives. This resume highlights the applicant’s experience in exactly those areas.

   Leadership-oriented work experience, essential for customer service managers

Customer service managers aren’t simply managing customers -- they’re also managing a team of representatives and ensuring that they function like a well-oiled machine. If you’re applying for a customer service manager level role, it’s important to call attention to your capacity for leading such a team. This applicant does so in the bullet points of their work experience and also includes quantifiable metrics, noting that they enhanced team performance and increased team efficacy rate by 15%, with higher job satisfaction reported amongst staff.

   Detailed bullet points with measurable results, using metrics core to customer support

When applying to a senior level role such as this one, you should make sure to convey the impact of your contributions in your work experience. This applicant has numeric metrics in practically every line of their work experience, with detailed descriptions of their role and responsibilities in organizing, enhancing, or facilitating customer satisfaction (e.g. providing 7 innovative ideas, 3 of which are implemented and successful; organized meetings...with a 95% success rate on new client projects)

Resume Example Customer Service Supervisor

A customer service supervisor plays a key role in the smooth and successful execution of customer service operations. Typically, a customer service supervisor is one level lower than a customer service manager, and with experience may eventually be promoted to that role. Thus, this job often includes some budding responsibilities that you might expect from a manager, including recruiting, training, and general involvement in the ongoing development of the customer service team.

   Includes management skills, core to customer support teams

Because a customer service supervisor involves a sizable amount of management and supervisory responsibilities, you should call out experiences you’ve had in the workplace where you have utilized such skills. Try to think of times in the past where you’ve demonstrated admirable leadership qualities, whether it’s coaching staff, ensuring employee satisfaction, or juggling multiple stakeholders in tricky situations. In this resume, the applicant highlights that they “coached, motivated and counselled staff of 30+ employees”.

   Promotions and awards demonstrate past success and track record

A great way to stand out from the crowd is to highlight your unique accomplishments and achievements. Perhaps you’ve been promoted ahead of the typical cycle at a role, or you’ve been recognized by your superiors for your superb work ethic and dedication. Any sort of award or outstanding advancement through an organization, even in non-customer service capacities, can communicate to the hiring manager that you’re a fantastic employee. In this template, the applicant notes such promotions and awards (e.g. Awarded ‘Employee of the Year’ consecutively for 2 years; Promoted after 8 months...ahead of schedule by 16 months).

Resume Example Entry Level Customer Service Representative

If you’re still taking classes as a student, or even if you just graduated, the recruiting world can be an intimidating place -- especially if you don’t have much work experience. Don’t worry! You can use this template to show recruiters that you have relevant experience in internships or clubs, and that you’re fully capable and skilled for the role.

   Put your education at the top for entry-level roles

You may notice that this resume template is quite different from the other templates in organization, with the education section found at the top. This is intentional, and quite common in many successful entry-level resumes. Since most students don’t have a wealth of experiences in the workplace, recruiters will look at your education section to understand your interests and your experience. Make sure to include your GPA and any honors you may have, along with relevant coursework that may be applicable to the role. You can also include any relevant certifications to show that you are someone who takes initiative to learn.

   Relevant experience, skills, and projects highlighting transferrable customer support skills

Even though it’s okay to not have experience in customer satisfaction specifically, it’s important to include as many areas where you have engaged in similar capacities. Create detailed bullet points of any internships you might have had, and include responsibilities and achievements that are directly applicable to a customer service role. You can do the same with your experiences in volunteering or with university projects. For example, this applicant calls out that they did an analysis to “understand customer sentiment and purchasing trends”.

Resume Example UX Engineer (Usability Engineer)

A UX (user experience) engineer is responsible for building design systems and front-end engineering rather than finalizing the look and design of a product. UX engineers collaborate with designers, researchers, and programmers and need a solid understanding of design principles as well as technical skills including familiarity with creative software, programming languages, and experience testing and debugging.

   Focuses on hard skills relevant to UX engineering

UX engineers need a lot of technical skills, so make sure you explicitly list skills and keywords. This is just as important for getting past a resume screener as well as showcasing your fit to a hiring manager. You can include hard skills and certifications in your work experience bullet points or in an additional skills section.

   Tailored to UX engineering

Make sure you’re tailoring your resume to each specific job you’re applying to. Listing the job title at the top of your resume in particular is an easy way to get past automated resume screeners and onto the desk of a hiring manager. Keep your work experience and skills section focused on the most relevant information, including recent certifications and proficiency with UX design software.

Resume Example Cisco Network Engineer (CCNA)

A Cisco network engineer is specially trained to use Cisco products in planning, implementing, and managing network systems. Cisco networks are used widely, and the demand for Cisco-certified networking professionals is high. If you want to become a Cisco network engineer, your resume should show recruiters that you have excelled as a network engineer and that you’ve attained the necessary education to work with Cisco products.

   Essential CCNA certification visibly displayed on resume

To become a Cisco network engineer, you need to get certified as a CCNA (Cisco Certified Network Associate) and become knowledgeable about these specialized systems. The CCNA is also a respected credential that adds to your professional credibility and marketability -- so make sure to display it in a prominent location, such as the top of your resume.

   Resume focuses on relevant experience in network engineering

The job candidate in this example has spent over a decade working as a network engineer, and has worked specifically with Cisco systems. Having the CCNA certification is a great start, but if you can show that you’ve had hands-on experience with Cisco networks and equipment, you’ll be an even better candidate for the job you’re after.

What skills should you put on a Service Engineer resume?

The most common skills and keywords we found on Service Engineer resumes and job postings were Engineering, Commissioning, Troubleshooting, Project Engineering, Maintenance & Repair, Electrical Engineering, Automation and Manufacturing. Skills like Microsoft Access, Field Service Engineering, Product Development, Inspection and Electronics also appeared on related job postings.

How do resume skills compare between a Customer Service Engineer and a Technical Service Engineer?

Popular skills we often see on resumes for Customer Service Engineer positions include:

In comparison, skills we see on Technical Service Engineer resumes include:

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume. It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters. Start targeting your resume

Most resumes get auto-rejected because of small, simple errors. These errors are easy to miss but can be costly in your job search. If you want to make sure your resume is error-free, upload it to Score My Resume for a free resume review. You'll get a score so you know where your resume stands, as well as actionable feedback to improve it. Get a free resume review

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Find out what keywords recruiters search for. These keywords will help you beat resume screeners (i.e. the Applicant Tracking System).

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