cat hotel business plan

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By Kitty Coaching

June 30, 2017   •   Fact checked by Dumb Little Man

“I really just want to quit my job, move somewhere gorgeous and open my own B&B.”

That’s the secret dream of countless executives and “worker bees” alike. Chances are, they’re thinking of a luxurious inn that’s a peaceful, upscale retreat for humans – not a smaller facility filled with often-yowling and often-demanding cats.

Then again, those dreamers are probably not “cat people.” They can’t understand how fun it is to tend to a building filled with adorable, playful and trouble-making feline guests. That could be an ideal situation for cat lovers, though.

If this describes you, here’s a look at how to start a cat hotel.

Let’s get this out of the way up front: you’re not going to make millions of dollars running a cat hotel. You can, however, make a decent supplemental income or even develop a viable small business by providing a reliable, safe and comfortable home for cats whose owners are out of town on holiday or for business travel.

Before taking any concrete action, research and planning are essential. Here are key questions to ask yourself.

Are you really up for this?

A cat hotel isn’t just a facility that has lots of cats to play with when you have the urge. You’ll have to spend hours cleaning, preparing and serving food, grooming and administering meds. Plus, there’s the administrative work you have to do on a 24/7 basis- with no vacations.

In fact, normal holiday periods will be your busiest time. A staff under your supervision can do much of the work for you. However, if you’re not actively supervising them, you may be at risk of losing everything you’ve built.

Is there an underserved market?

Many areas already have numerous cat or pet boarding facilities. Trying to take away their business is a lot harder than opening a cat hotel where there’s a demand for one.

Do you have the experience and knowledge?

Training or certification isn’t required in most areas. Just as running an inn is very different from having house guests, running a cat hotel is much more demanding than taking care of your own pets. Consider training courses or working in an existing facility before starting your own.

Do you need government approvals or permits?

You will, in many areas. You’ll also have to check zoning regulations to find out where cat hotels are and aren’t allowed.

Do you have the necessary funds?

You’ll need to acquire a suitable building, purchase everything from housing to food and market your service extensively. You’ll have to do all those things before revenue can start rolling in.

The Logistics

Still interested in taking the plunge after answering all of those questions? Here’s a brief guide on how you can start a cat hotel.

1. Find a proper location, ensuring there’s plenty of room for expansion if your business takes off. Don’t purchase or lease, though, until you’re sure that it meets all zoning requirements and you acquired all of the necessary permits.

2. Talk to a lawyer and accountant to set up the right business structure for your business. Be sure to obtain all tax IDs and permits, including employer ID numbers and sales tax permits.

3. Build suitable housing for your guests. It should be spacious, comfortable and safe. Build play areas, too. There are companies you can hire to do this for you.

4. Obtain liability insurance to protect against accidents and potential client lawsuits. Better safe than sorry.

5. Purchase the food, toys, play structures or other essentials you’ll require.

6. Hire staff members, if you have the need and the funds.

7. Build relationships with local vets, so they’ll be available in the event of emergency and (hopefully) recommend your facility.

8. Market, market, market. Start by giving away fliers and brochures at pet-related businesses and local stores. Advertise in local “coupon” magazines and build an online presence. Once you have a regular, satisfied clientele, you’ll have a regular income.

The old cliché says “Do what you love.” Running a cat hotel is a lot of work, and it will never generate enough income to let you retire to a tropical island. But for a true cat lover with a solid business plan, it’s a great way to reap financial rewards while doing what you love. And, it will definitely keep you busy!

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Home » Sample Business Plans » Pet

How to Write a Pet Hotel Business Plan [Sample Template]

Are you about starting a pet hotel? If YES, here is a complete sample pet hotel business plan template & feasibility report you can use for FREE . Okay, so we have considered all the requirements for starting a pet hotel. We also took it further by analyzing and drafting a sample pet hotel marketing plan template backed up by actionable guerrilla marketing ideas for pet hotels. So let’s proceed to the business planning section.

Why Start a Pet Hotel?

Starting a pets’ hotel business can be fun especially if you are passionate about pets and a lucrative business as well. Pets’ hotel exists for owners who through one reason or the other – personal, business, vacation – are not able to be with their pets and so take them to a place where they can stay and be cared for the duration of a time they intend to be away. To however start and run a successful pet hotel business, there are several factors to consider.

Such factors include zoning regulations, laws, the sizes of the pets, equipment and data storage. If these things are not taken into consideration, you could encounter hitches trying to run the business especially if you are going to run the business close to where people live or in your house.

Every business needs a business plan and the pet hotel business is no different. If writing a business plan sounds intimidating, you should consider sourcing for free pet hotel business plan online to guide you. Below is a sample of a pet hotel business plan;

A Sample Pet Hotel Business Plan Template

1. industry overview.

The pets grooming industry is one that doesn’t have any companies with a dominant share in the market. The industry which is often joined with the pets grooming industry has yearly revenue of $7bn. The industry has witnessed an 8% growth between 2011 and 2016. There are approximately 104,000 pets boarding and grooming business employing over 180,000 people in the united states of America.

As at 1988, the first pet survey that was conducted had about 56% of households in the United States owning pets. However, recent survey by National Pet Owners Survey, between 2015 and 2016, saw 65% of households in the United States owning pets which amounts to nearly 80 million homes.

The kind of pets that were owned ranged from bird, cat, dog, horse, saltwater fish, freshwater fish, reptile and small animals. Freshwater fish, cat, dogs and birds were amongst the pets that were owned by majority of those who owned pets in the United States of America.

The industry is regarded as recession proof and is one of the few industries that have made tremendous gain over the last ten years, and even doubling in size especially during the economic downturn experienced by the economy.

The changing demands of customers for new luxury pet services has greatly benefitted the industry and the trend is expected to continue to gain momentum even till 2022, especially as it is projected that pet ownership will increase and that more people will increase the disposable income for luxury services for their pets.

According to IBIS World, the pets boarding industry is one that is in its growing life cycle, which has seen more businesses start up and more people being employed. Also, the industry has seen operators introduce niche luxury services for pets over the past five years, which has contributed to the profit seen in the industry.

The value of the industry has outpaced that of the GDP of the United States during the period between 2011 and 2016 and is expected to rise to an average annual rate of 7.3% before 2022, while the GDP before 2022 is expected to rise by an average annual rate of 2.2%.

According to the American Pet Products Association, APPA, pet owners as at 2015, spent a total of $60.28 billion with that of 2016 expected to be higher. Out of this amount, pet services such as boarding had about $5.41 billion expended on this segment by pets’ owners. The revenue for 2016 is estimated to be $62.75 billion, with boarding having about $5.73 billion.

2. Executive Summary

Patty Pet Hotels is a leading and standard hotel for pets here in San Francisco – California. Our core service is to ensure that we help owners board their pets and take general care of the pets till the owners come for them. We also intend to offer other services as well in order to grab a huge share of the market here in San Francisco.

Our strategic location here in San Francisco is elemental to our success as there are a large number of pet owners that can afford to provide luxury services for their pets which makes us sure of meeting our set target. Our vision is to provide a safe and secure environment for all the pets that will board at our facilities by providing the best care possible for the pets here in San Francisco.

In order to ensure that we attain our desired objectives, we are going to hire only those that are proficient enough and have the required knowledge necessary to handle the pets that we would board at our facility. This is why we are taking our business structure very seriously and ensuring we set the right foundation.

We have created a welfare package for our employees, which is the best in the industry. We know how important it is for our employees to remain happy at what they do as this will improve productivity for the business overall.  We would also ensure that our employees undergo continuous trainings to enhance their skills.

We have strategies in place that would allow us be able to compete favorably with all our competitors as we have studied the weaknesses of our competitors and know where to strengthen our services in order to gain a large share of the market.

We know how important our customers are to us and we intend to treat them right by ensuring that we offer them excellent customer care. Our customer care executives are highly trained and remain updated about the trends in the industry.

Finally, the owners, Patrick and Patricia Taylor have between them the right expertise and years of experience necessary to ensure that the business gets to its desired level. Patrick has several stints at the veterinary clinics for 10 years and Patricia has several years of experience of managing a business.

3. Our Products and Services

At Patty Pets hotel we intend to provide our clients with various services so as to have a large database of customers from the target market, whilst also generating revenue to boost our bottom line and sustain our business.

In addition to boarding facilities, we intend to run other services that are in line with our core business concept, which will include grooming and walking services. All the services we intend to run will conform to industry standards and best practices and will be under the permissible laws of the United States of America;

Therefore, some of the services and products we intend to offer are;

• Pet boarding facilities
• Pet bathing
• Pet grooming
• Pet walking
• Pet accessories
• Giving or medication to pets
• Consultancy services

4. Our Mission and Vision Statement

• Our vision is to provide the safest and conducive boarding facilities for pets and be the preferred pets’ hotel here in San Francisco
• In order to achieve this vision, we intend to get the right equipment and ensure that we provide a conducive environment along with the right staff for all the pets that will be boarding at our facility.

Our Business Structure

Having the right business structure is very important to us here at Patty Pets Hotel because we are concerned with getting the business started on the right foundation that will allow for smooth business operations. It is for this reason that we sought for and hired the best employees that are not only competent and have the right experience but understand the business thoroughly and have great passion for caring for pets.

Our employees know and understand our vision as a company and are committed to ensuring that we become the preferred pets’ hotel for pet owners here in San Francisco. We are committed to ensuring that we properly pay our employees the right salary and wages and that their other welfare packages including their insurance are up to industry standards. We know that the right pay would improve productivity for our pets’ hotel business.

Asides from paying them well, we also intend to ensure that they receive continuous training that will not only enhance their skills and improve productivity for us but also improve their skill set in the overall industry and also be able to handle all the different tasks that will be assigned to them due to the various services we are going to be offering.

Therefore, below is the business structure we intend to build at Patty Pets Hotel;

Chief Executive Officer

Admin and Human Resource Manager

Pets Hotel Manager

Marketing Team

Accountants/Cashiers

Customer Service Executives

Purchasing Manager

Security Guard

5. Job Roles and Responsibilities

• In charge of making strategic decisions on behalf of the hotel
• Drafts and ensures that company policies are understood and implemented by the employees
• Evaluates and reviews the strategies used by the hotel and removes ineffective ones
• Sources for and recruits competent employees on behalf of the hotel
• Ensures that employees welfare packages are well coordinated
• Ensures that the facility runs smoothly
• Coordinates all activities that take place at the pet hotel
• Inspects the facility and effects repairs where necessary
• Ensures that the facility is up to standard at all times
• Conducts a market research that  will bring forth new customers for the hotel
• Drafts marketing strategies that would be used to bring in new clients to the hotel
• Conducts direct marketing on behalf of the hotel
• Prepares all the financial records and statements on behalf of the hotel
• In charge of issuing vouchers and receiving cash on behalf of the hotel and monitoring it as well
• Drafts the budget in collaboration with the chief executive officer
• In charge of answering enquiries from clients on behalf of the hotel
• Possess updated knowledge of the hotel’s principles and policies
• Keeps an accurate customer database on behalf of the hotel
• In charge of procuring all the supplies used by the pet hotel
• Sources for reliable vendors and suppliers on behalf of Patty Pets Hotel
• Ensures that the contract document are constantly reviewed on behalf of the company
• Patrols the premises to ensure that it is safe and secure
• Scrutinizes incomings and outgoings of clients, staffs and their properties
• Carries out any other duty as is determined by the human resources manager
• In charge of bringing in supplies needed by the pets hotel
• Ensures that the vehicle is maintained at all times
• Carries out light maintenance work on the vehicle
• Ensures that the everywhere around the premises are kept clean everyday
• Clean up all the areas concerning the pets
• Ensure that the convenience s kept clean for staff and clients

6. SWOT Analysis

In order to ensure that we had the best concept for our business, we hired a well known business consultant here in San Francisco, who not looked at our business concept but had a high understanding of how the industry worked and was able to conduct a thorough analysis for us.

The analysis which took stock of our strengths, weaknesses, opportunities and threats we were likely to face in the course of the business is referred to as SWOT analysis. Below is the result of the analysis that was conducted for Patty Pets Hotel here in San Francisco:

We have several strengths working for us and they include the fact that we have a strong relationship with pets associations and veterinary clinics, as well as pet stores. Our team takes good care of all the pets at our facility as there is no issue of neglect or cruelty on any of the pets.

Also, due to our excellent and efficient services, most of our customers are highly loyal to us and we have retained a high number. Finally, we have a competent and professional team who are well trained to handle all the pets and who have the right expertise necessary to ensure that we remain in business.

Since we are relatively new in the market and haven’t generated revenue yet, we have a limited marketing budget and so might not be able to carry out all the marketing activities and strategies we intend to for now. Also, as much as we would love to board every pet, we won’t be able to do so based on the fact that we have limited capacity.

• Opportunities

This is a growing market and more opportunities exist for us as not everyone is aware of our existence; this means we would intensify our efforts at creating publicity for our business. Another opportunity stems from having fixed costs no matter the number of pets we board.

Facing threats is what every business new or existing should expect an so every serious business should be prepared to handle whatever threats are likely to crop up during the course of running the business. The threats we are likely to face include arrival of new competitors into the same area and location, a slump in the economy which will result in less people wanting to spend extra on their pets and disease breakout amongst pets in the boarding facility.

7. MARKET ANALYSIS

• Market Trends

The pets’ hotel market which is sometimes referred to as pets’ boarding provides pet care services which includes boarding amongst other activities. This usually includes animal shelters and pet boarding. This business caters to pet owners who have to go away for a while either due to personal, medical or business reasons and usually need somewhere their pets can put up for the duration of time they are away.

These sort of pet owners prefer this service to having to get a pet sitter to come and care for their pets in their homes during their absence. This has caused a tremendous growth in this market as pet owners would want their pets to be properly taken care of by professionals while they are away.

Another trend with pets boarding services is the fact that most of those in this business usually offer other services that would complement their core service. The offering of other services is also a way of not only adding more revenue and boosting the bottom line; it is also a way at ensuring that the business gets more customers and inadvertently a huge share of the market.

Finally, due to intense competition in this industry from large scale dog boarding businesses to the individual people going into this business, the stakes have increased in trying to gain a huge share of the market, as ore strategies keep cropping up as businesses seek to attract more customers to patronize their services.

Most pet hotel businesses have either started lowering the prices, offering one or two of their services for free in order to gain customers, or going into a niche market where there aren’t too many competitors in order to stand out from others offering the same services. This has led to diverse services being offered and also made the industry to become vibrant and more recession proof.

8. Our Target Market

Just like any other business, it is important for us that we determine our target market as this would help us draft better strategies that would be effective in getting this target market. Knowing how important the location of a business is in determining the growth of the business, we are confident that our strategic location will not be restrictive; it would instead open us up to more opportunities that the target market has to offer.

Due to this reason, we have conducted a market research that would help us determine what exactly the target market is looking for when they put up their pets for boarding and what we should expect from them as well. Therefore the following groups of people are those that we would be offering our pets’ hotel services to;

• Corporate Executives
• Business people
• Celebrities and important personalities
• Sports men and women

Our competitive advantage

Patty Pets Hotel is a leading pet’s hotel that has been established to make profit by offering boarding facilities to all natures of pets here in San Francisco – California. To achieve or vision of being the preferred pets boarding facility we have outlined different strategies that will be used in ensuring that we maintain a competitive advantage over other boarding facilities here in San Francisco.

To stand out from others, we intend to offer additional services to or core boarding services for the different pets. These additional services are; pet boarding facilities, pet bathing, pet grooming, pet walking, pet snacks, pet accessories, giving or medication to pets and consultancy services. We are confident that even though or competitors might offer some of these services, they won’t offer all and that will make us stand out.

Secondly, we have sourced for and hired competent employees that are quite professional and understand the pets boarding business thoroughly. Our employees also understand our vision and are committed to working to ensure that we attain the desired goals and objectives. Our employees are well paid and have the best pay packages across similar start-up such as ors in the industry.

Asides ensuring that our employees have the best remuneration and welfare packages. We also carry out regular appraisals to ensure that hard working employees are adequately rewarded with promotion or fringe benefits so as to encourage them. Finally, for our employees we make sure that they undergo regular trainings that would not only enhance their skills but also improve their productivity for the company as well.

Finally, we take our customers very seriously. We know the importance of having customers in a business and we have gone all out to ensure that we provide our customers with the excellent care by not only politely answering their enquiries and offering our suggestions but also ensuring that we resolve their complaints as fast as we can, while also conducting periodical follow up.

9. SALES AND MARKETING STRATEGY

• Sources of Income

Like every other business that has been established to make profit, we at Patty Pets Hotel intends to not only care for pets at our facility but ensure that we generate revenue and make profit as well. However, even though our core service is providing boarding facilities for pets; we intend to add other services as well in order to boost our bottom line whilst also getting more customers for our business.

We therefore intend to generate revenue at Patty Pets Hotels by offering the following services;

10. Sales Forecast

Due to various statistics and facts, pet owners have become more loving towards their pets, and treating these pets as humans. It is for this reason why demand for services such as ours have increased and will continue increasing. Our strategic location here in San Francisco has us optimistic of reaching our revenue target and exceeding it within a year of operation. We are confident that we will not only sustain the business but grow it as well.

We conducted a thorough analysis on this business and hired the services of a sales consultant to look into the market and determine what our chances were of generating revenue and reaching our target in as few months as possible. Data was gotten from similar start-ups and used to conduct this analysis here in San Francisco.

Therefore, below are the sales projection that was conducted for Patty Pets Hotel based on several assumptions and data.

• First Fiscal Year-: $270,000
• Second Fiscal Year-: $450,000
• Third Fiscal Year-: $920,000

N.B : The above sales projection was conducted for a three year period and was based on what is obtainable in the industry as at the time of the analysis. The assumptions were that there won’t be an arrival of a competitor in same location offering same services for the duration of the period.

Also, that there won’t be restrictive policies from the government on the industry. Should there be a change in any of the assumptions, the sales projection figures are likely to increase or decrease.

• Marketing Strategy and Sales Strategy

Marketing is a very important aspect of any business as this is the aspect that ensures that revenue is generated for the company. It is for this reason why every business takes its time to draft effective marketing strategies that would serve the business well in the long and short run and Patty Pets hotel is not different.

We have hired a marketing consultant to help us conduct a market study on this market and how we would be able to penetrate the market and gain a fair share of the market. We have been able to garner the detailed data that would be used for this survey and create effective strategies that would not be only used to attract customers but also allow us compete favorably with our competitors here in San Francisco.

The marketing consultant is not only reputable but understands the business totally and will therefore help draft the right strategies. The consultant will also work with our marketing executives who have been empowered to ensure that the strategies drafted are in line with the core values of our company.

Lastly, we would not overlook the importance of technology in ensuring that we market our business to customers near and far. We would effectively use the internet – our website and social media platforms to ensure that we reach out to as many customers as possible.

Below are the marketing strategies we intend to adopt at Patty Pets Hotel to ensure that people patronize our services as well as products.

• Engage in Word-of-mouth or direct marketing
• Ensure that we place ads in local newspapers and magazines as well as on radio and television stations here in San Francisco
• Print handbills and distribute them in target areas such as parks where pet owners and lovers like to hang out.
• Ask our loyal customers to refer our business and give discounts to those that do
• Throw a big launching party that will generate interest and create awareness for our pets’ hotel business here in San Francisco.
• Leverage on social media platforms such as Facebook, Twitter and Instagram to market Patty Pets Hotel
• Ensure that we are listed on offline and online directories.

11. Publicity and Advertising Strategy

Having publicity for a business is very important as publicity brings forth the awareness that the business needs in order to attract more customers to it. This is why it is very vital to ensure that the right publicity strategies are crafted and implemented effectively.

Asides from boosting the bottom line of a business through revenue generation, publicity also allows the business to favorably compete against its competitors either in the same location or industry.

We would ensure that our publicity strategies penetrate the market and allow us gain a huge share of potential customers whilst also ensuring that old and loyal customers are retained for the growth of the business. We have hired a promotion consultant who thoroughly understands the business to help us draft strategies would effectively propel us to the height we want, while still communicating our brand effectively.

Therefore the strategies we intend to implement for Patty Pets Hotel to boost awareness and increase our revenue are;

• Ensure that we place adverts in local newspapers and magazines and also on radio and television stations
• Attend pet fairs and events and offer to be a speaker, thereby increasing more awareness for Patty Pets Hotel
• Create an interactive website and throw up contests
• Use our social media platforms such as Facebook, Instagram, Twitter and other forums for pets to educate and enlighten the audience
• Install billboards in strategic locations all around San Francisco
• Sponsor a pet related events in the local community

12. Our Pricing Strategy

Even though this might be a fun business when starting out, it is still a business that would still need to be profitable and so would largely depend on what prices you intend to set to make the needed profit. Setting a price is not easy since prices vary depending on the location of the pet hotel.

However, checking on what competitors in the same location are charging plus what services and benefits they get from the charges should go a lot into determining what should be charged.

However, in order to gain the needed customers for the first few months of our business and also increase awareness for the business, we intend to offer reduced prices for our pet hotel services. The reduced prices will be for at last three months, and will only reduce our profit margin but won’t make us run at a loss.

• Payment Options

Because of the various services we intend to offer at Patty Pets Hotel, we are aware that our clients will prefer different payment options that would be more convenient for them. It is to this effect that we have come up with different payment platforms that will be made available to all our clients. Below are the payment options;

• Payment via cash
• Payment via check
• Payment via credit card
• Payment via Point of Sale (POS) Machines
• Payment via online portal

Our payment platforms were carefully chosen and we assure all our customers that they will perform without any hitches whatsoever.

13. Startup Expenditure (Budget)

Every business requires capital in order to successfully start and run till it can sustain itself from the revenue generated. This business is no different, as with other businesses, there are certain aspects that we would need to spend the bulk of our capital on, such as leasing and renovating a facility for use, paying employee salaries as well as utility bills.

Therefore some of the areas we expect to spend the bulk of our capital on at Patty Pets Hotel are;

• Fee for registering the business in the United States of America – $750
• Licenses, zonal permits, accounting software and other legal expenses incurred during the registration process – $1,250
• Cost of hiring a business consultant – $2,000
• Insurance coverage (General liability, property insurance, and workers’ compensation) – $4,000
• Cost of leasing and renovating a facility to board the pets for at least a year – $40,000
• Operational costs for the first six months of running the pets hotel business (employee salaries, payment of bills) – $100,000
• Cost of purchasing equipment in bulk (such as leashes, clickers, cages, tubs, pet snacks, and retail products) – $10,000
• Marketing and publicity expenses (for grand opening party as well as normal business operations) – $5,000
• Other start-up expenses which includes furniture, stationeries, phone, and computer – $5,500
• Cost of purchasing an official vehicle – $20,000
• Cost of launching a website – $500
• Cost of throwing a grand opening party – $3,000
• Other miscellaneous expenses – $8,000

From the above , we would need an estimate of $200,000 if we intend to fully start and successfully run our pets’ hotel business here in San Francisco. It is clear from the above break down that the bulk of the capital will go into paying salaries and settling utility bills for at least 6 months. Other aspects that will take a huge amount of our capital are leasing a facility and having to buy a vehicle.

Generating Funding / Startup Capital for Patty Pets Hotel Business

Patty Pets Hotel is a business owned and financed by husband and wife, Patrick and Patricia Taylor. It is a family owned business and therefore they do not intend to seek for external investors to partner with them in the business, which is why they have decided to restrict sourcing their start-up capital to just three sources.

Below are the areas we intend to generate our start-up capital from;

• Generate part of the start-up capital from personal savings
• Source for soft loans from close friends
• Apply for loan from our bank

N.B: We were able to generate the sum of $50,000 from our personal savings, and the sum of $20,000 as soft loans from close friends. We approached the bank for the sum of $130,000 to be repaid back in 5 years at 3% interest rate. Our loan has been approved and we have signed all the necessary documents. We have been told that the money would soon be credited to our account.

14. Sustainability and Expansion Strategy

Every business that intends to have a long life cycle needs to have strategies in place to ensure that the business stays for as long as the owner wants. For a business to remain sustaining, it needs to ensure that it keeps generating revenue and this can be done if there are enough customers patronizing the business. For a business to get customers it needs to generate publicity and market its services and products effectively while also having competent employees handling every task.

Having the right employees is very key to making sure the business becomes a success. Without the right employees to understand the values and corporate policies of the business, the business is likely to keep losing money in retrenching staff and recruiting new owns.

This is why we carefully sourced for those who are working for us now, they are not only competent and experienced, but they are also committed to our vision of being the best boarding facility here in San Francisco.

We know the importance of having customers and how it is necessary to ensure that they remain loyal to us. We have the best customer care service that ensures that all our clients’ inquiries and complaints are promptly adhered to. We also ensure that our repeat clients get discounts and that those who refer us to others are equally rewarded. We are constantly on the look-out for ways that our customers can enjoy more benefits from us.

Generating continuous and effective publicity for our business is one of our goals and we intend to ensure that we draft the right strategies that will allow us gain a huge share of the market and also compete favorably against other competitors in the marketplace. We know that if we take these three factors seriously, we are likely to effectively sustain and expand our business successfully.

Check List / Milestone

• Business Name Availability Check: Completed
• Business Registration: Completed
• Opening of Corporate Bank Accounts: Completed
• Securing Point of Sales (POS) Machines: Completed
• Opening Mobile Money Accounts: Completed
• Opening Online Payment Platforms: Completed
• Application and Obtaining Tax Payer’s ID: In Progress
• Application for business license and permit: Completed
• Purchase of Insurance for the Business: Completed
• Conducting feasibility studies: Completed
• Generating capital from family members: Completed
• Applications for Loan from the bank: In Progress
• Writing of Business Plan: Completed
• Drafting of Employee’s Handbook: Completed
• Drafting of Contract Documents and other relevant Legal Documents: In Progress
• Design of The Company’s Logo: Completed
• Graphic Designs and Printing of Packaging Marketing / Promotional Materials: In Progress
• Recruitment of employees: In Progress
• Creating Official Website for the Company: In Progress
• Creating Awareness for the business both online and around the community: In Progress
• Health and Safety and Fire Safety Arrangement (License): Secured
• Opening party / launching party planning: In Progress
• Establishing business relationship with vendors – wholesale suppliers / merchants: In Progress
• Purchase of trucks: Completed

More on Pet

How to Start a Pet Hotel Business

A pet hotel, also known as a pet resort or luxury animal kennel, is an upscale facility that tends to the needs of clients’ pets, while they are out of town. Most pet hotel owners personally enjoy the company of animals and understand their needs. They utilize this passion to create a unique getaway, whether in an urban or rural setting, with a variety of services and innovations.

You may also be interested in additional unique business ideas .

Learn how to start your own Pet Hotel Business and whether it is the right fit for you.

Ready to form your LLC? Check out the Top LLC Formation Services .

Start a pet hotel business by following these 10 steps:

• Plan your Pet Hotel Business
• Form your Pet Hotel Business into a Legal Entity
• Register your Pet Hotel Business for Taxes
• Open a Business Bank Account & Credit Card
• Set up Accounting for your Pet Hotel Business
• Get the Necessary Permits & Licenses for your Pet Hotel Business
• Get Pet Hotel Business Insurance
• Define your Pet Hotel Business Brand
• Create your Pet Hotel Business Website
• Set up your Business Phone System

We have put together this simple guide to starting your pet hotel business. These steps will ensure that your new business is well planned out, registered properly and legally compliant.

Exploring your options? Check out other small business ideas .

STEP 1: Plan your business

A clear plan is essential for success as an entrepreneur. It will help you map out the specifics of your business and discover some unknowns. A few important topics to consider are:

What will you name your business?

• What are the startup and ongoing costs?
• Who is your target market?

How much can you charge customers?

Luckily we have done a lot of this research for you.

Choosing the right name is important and challenging. If you don’t already have a name in mind, visit our How to Name a Business guide or get help brainstorming a name with our Pet Hotel Business Name Generator

If you operate a sole proprietorship , you might want to operate under a business name other than your own name. Visit our DBA guide to learn more.

When registering a business name , we recommend researching your business name by checking:

• Your state's business records
• Federal and state trademark records
• Social media platforms
• Web domain availability .

It's very important to secure your domain name before someone else does.

Want some help naming your pet hotel business?

Business name generator, what are the costs involved in opening a pet hotel business.

There are a number of factors that stand to impact your facility’s start-up costs, including location, local laws and regulations, and the size of the business. With these factors in mind, it is recommended that your budget be a minimum of $25,000, with costs running as high as $85,000.

Your initial investment will include the following:

• Land/Location lease: Average cost is $4,000 per month, with many building owners requiring a minimum of two months down payment.
• Facility build out: Total cost is dependent upon the size of your leased building and features it comes equipped with. Average cost is $45,000.
• Insurance: Ranges from $700 to $1,200.
• Equipment: Ranges from $1,500 to $15,000, depending upon facility size and services/accommodations your pet hotel will offer.
• Standard start-up business expenses, permits, and deposits: Ranges from $1,500 to $7,000.
• Website design: Some business owners choose to build their own, free website. More in-depth sites can cost upwards of $4,000.

Experienced pet hotel owners recommend a cash reserve of $15,000 to $25,000. Paws Dog Daycare’s financial spreadsheet can help you determine a budget specifically geared toward your needs.

What are the ongoing expenses for a pet hotel business?

Your ongoing expenses will include rent, standard facility costs, insurance, website maintenance, and marketing. Industry experts indicate a minimum of $10,000 per month, with payroll costs taking up the largest portion of the budget. Facility size, number of employees, and location will all impact your overall budget.

Who is the target market?

Your target market will consist of pet owners in your geographical area that travel and can afford your hotel’s fees. When considering your location, conduct thorough research to determine which areas aren’t saturated and what services you can offer to meet community needs.

How does a pet hotel business make money?

Pet hotels charge clients a fee for each night their animals are boarded. While many hotels limit boarding to cats and dogs, those with proper accommodations can offer their services for a variety of different animals.

Fees are typically charged on a per day basis, ranging from $18-$28 per animal, depending upon the size and type of animal. This sets your base pricing, which includes a specified amount of “playtime” and interaction. Additional services are offered for added fees.

How much profit can a pet hotel business make?

Profits vary depending upon a number of factors. Experienced professionals have found success opening franchise hotels, yielding them millions in annual profit. With the right location, entrepreneurs stand to realize $32,000 to $48,000 in profit their first year.

How can you make your business more profitable?

Those just starting out in the industry are urged to consider what pet community needs are not being met and offering services to meet those needs. Offering additional services such as treats, toys, grooming, and extra outside time are also an effective way to boost profits.

Want a more guided approach? Access TRUiC's free Small Business Startup Guide - a step-by-step course for turning your business idea into reality. Get started today!

STEP 2: Form a legal entity

The most common business structure types are the sole proprietorship , partnership , limited liability company (LLC) , and corporation .

Establishing a legal business entity such as an LLC or corporation protects you from being held personally liable if your pet hotel business is sued.

Form Your LLC

Read our Guide to Form Your Own LLC

Have a Professional Service Form your LLC for You

Two such reliable services:

You can form an LLC yourself and pay only the minimal state LLC costs or hire one of the Best LLC Services for a small, additional fee.

Recommended: You will need to elect a registered agent for your LLC. LLC formation packages usually include a free year of registered agent services . You can choose to hire a registered agent or act as your own.

STEP 3: Register for taxes

You will need to register for a variety of state and federal taxes before you can open for business.

In order to register for taxes you will need to apply for an EIN. It's really easy and free!

You can acquire your EIN through the IRS website . If you would like to learn more about EINs, read our article, What is an EIN?

There are specific state taxes that might apply to your business. Learn more about state sales tax and franchise taxes in our state sales tax guides.

STEP 4: Open a business bank account & credit card

Using dedicated business banking and credit accounts is essential for personal asset protection.

When your personal and business accounts are mixed, your personal assets (your home, car, and other valuables) are at risk in the event your business is sued. In business law, this is referred to as piercing your corporate veil .

Open a business bank account

Besides being a requirement when applying for business loans, opening a business bank account:

• Separates your personal assets from your company's assets, which is necessary for personal asset protection.
• Makes accounting and tax filing easier.

Recommended: Read our Best Banks for Small Business review to find the best national bank or credit union.

Get a business credit card

Getting a business credit card helps you:

• Separate personal and business expenses by putting your business' expenses all in one place.
• Build your company's credit history , which can be useful to raise money later on.

Recommended: Apply for an easy approval business credit card from BILL and build your business credit quickly.

STEP 5: Set up business accounting

Recording your various expenses and sources of income is critical to understanding the financial performance of your business. Keeping accurate and detailed accounts also greatly simplifies your annual tax filing.

Make LLC accounting easy with our LLC Expenses Cheat Sheet.

STEP 6: Obtain necessary permits and licenses

Failure to acquire necessary permits and licenses can result in hefty fines, or even cause your business to be shut down.

State & Local Business Licensing Requirements

Certain state permits and licenses may be needed to operate a pet hotel business. Learn more about licensing requirements in your state by visiting  SBA’s reference to state licenses and permits .

Most businesses are required to collect sales tax on the goods or services they provide. To learn more about how sales tax will affect your business, read our article, Sales Tax for Small Businesses .

Certificate of Occupancy

A pet hotel business is generally run out of a plot of land. Businesses operating out of a physical location typically require a  Certificate of Occupancy  (CO).  A CO confirms that all building codes, zoning laws and government regulations have been met.

• If you plan to lease a location :
• It is generally the landlord’s responsibility to obtain a CO.
• Before leasing, confirm that your landlord has or can obtain a valid CO that is applicable to a pet hotel business.
• After a major renovation, a new CO often needs to be issued. If your place of business will be renovated before opening,  it is recommended  to include language in your lease agreement stating that lease payments will not commence until a valid CO is issued.
• If you plan to purchase or build a location :
• You will be responsible for obtaining a valid CO from a local government authority.
• Review all building codes and zoning requirements for your business’ location to ensure your pet hotel business will be in compliance and able to obtain a CO.

STEP 7: Get business insurance

Just as with licenses and permits, your business needs insurance in order to operate safely and lawfully. Business Insurance protects your company’s financial wellbeing in the event of a covered loss.

There are several types of insurance policies created for different types of businesses with different risks. If you’re unsure of the types of risks that your business may face, begin with General Liability Insurance . This is the most common coverage that small businesses need, so it’s a great place to start for your business.

Another notable insurance policy that many businesses need is Workers’ Compensation Insurance . If your business will have employees, it’s a good chance that your state will require you to carry Workers' Compensation Coverage.

FInd out what types of insurance your Pet Hotel Business needs and how much it will cost you by reading our guide Business Insurance for Pet Hotel Business.

STEP 8: Define your brand

Your brand is what your company stands for, as well as how your business is perceived by the public. A strong brand will help your business stand out from competitors.

If you aren't feeling confident about designing your small business logo, then check out our Design Guides for Beginners , we'll give you helpful tips and advice for creating the best unique logo for your business.

Recommended : Get a logo using Truic's free logo Generator no email or sign up required, or use a Premium Logo Maker .

If you already have a logo, you can also add it to a QR code with our Free QR Code Generator . Choose from 13 QR code types to create a code for your business cards and publications, or to help spread awareness for your new website.

How to promote & market a pet hotel business

To ensure growth and success, it is recommended that you market on a regular basis. When first starting out, social media and flyers posted on online forums or public bulletin boards will help your business. Once you have built a reputation, ramp up your marketing by partnering with local veterinarians and pet stores. Use your interpersonal skills to get to know your customers on a deeper level. Find out what local events they attend, what websites they visit, and what programs they watch. This information will help you develop a concise and effective marketing strategy.

How to keep customers coming back

When it comes to this industry, your reputation is everything. Every animal should be treated with respect and love. When a dog gets excited to walk into your facility, your clients will take notice and pass along this message to every pet owner they know. Additionally, carefully consider your pricing and make sure your fees are fair and competitive with those around you.

STEP 9: Create your business website

After defining your brand and creating your logo the next step is to create a website for your business .

While creating a website is an essential step, some may fear that it’s out of their reach because they don’t have any website-building experience. While this may have been a reasonable fear back in 2015, web technology has seen huge advancements in the past few years that makes the lives of small business owners much simpler.

Here are the main reasons why you shouldn’t delay building your website:

• All legitimate businesses have websites - full stop. The size or industry of your business does not matter when it comes to getting your business online.
• Social media accounts like Facebook pages or LinkedIn business profiles are not a replacement for a business website that you own.
• Website builder tools like the GoDaddy Website Builder have made creating a basic website extremely simple. You don’t need to hire a web developer or designer to create a website that you can be proud of.

Recommended : Get started today using our recommended website builder or check out our review of the Best Website Builders .

Other popular website builders are: WordPress , WIX , Weebly , Squarespace , and Shopify .

STEP 10: Set up your business phone system

Getting a phone set up for your business is one of the best ways to help keep your personal life and business life separate and private. That’s not the only benefit; it also helps you make your business more automated, gives your business legitimacy, and makes it easier for potential customers to find and contact you.

There are many services available to entrepreneurs who want to set up a business phone system. We’ve reviewed the top companies and rated them based on price, features, and ease of use. Check out our review of the Best Business Phone Systems 2023 to find the best phone service for your small business.

Recommended Business Phone Service: Phone.com

Phone.com is our top choice for small business phone numbers because of all the features it offers for small businesses and it's fair pricing.

Is this Business Right For You?

Pet hotels are designed for pampering and caring for customers’ pets while they are unable to do so. Therefore, successful pet hotel owners should be animal lovers or pet owners themselves. This helps owners identify with customers and interact effectively with pets. Pet hotel owners should also be experienced in running a small business, handling intricate schedules, and managing numerous customer accounts. Compassionate, business minded individuals will fare best.

Want to know if you are cut out to be an entrepreneur?

Take our Entrepreneurship Quiz to find out!

Entrepreneurship Quiz

What happens during a typical day at a pet hotel business?

While consumers will envision you romping around, playing with puppies all day, your days will often entail a great deal more work. Day-to-day activities include:

• Checking in/out customers
• Cleaning hotel rooms and play areas
• Feeding pets and dispensing medications
• Exercising animals
• Administrative tasks such as answering emails and phone calls, taking reservations, and paying monthly bills
• Marketing and advertising

Many pet hotels offer additional services, such as grooming. Prior to opening your hotel’s doors, determine which services you plan to offer and ensure the facility is properly equipped and staffed to fulfill these obligations.

What are some skills and experiences that will help you build a successful pet hotel business?

While certification or a degree is not required for this profession, there are a number of skills that can prove beneficial. Understanding the needs of the types of animals you’ll care for is important. Prior to opening your facility, consider working in an animal shelter, at a boarding facility, or in a veterinarian’s office. This hands-on experience will offer invaluable information regarding animal health and behavior, as well as the specifics regarding how to properly manage and maintain this type of facility.

For long-term success, it’s important that pet hotel entrepreneurs manage their business smartly. Strong business skills, patience, interpersonal skills, and a natural ability to delegate are critical to your business’ growth and reputation. If this is your first business venture, consider hiring a professional to guide you or taking a business course at your local college. Additionally, it is recommended that novice pet hotel owners become members of The International Boarding and Pet Services Association . Their education program and guidance regarding management and marketing of the facility will help set your hotel apart from others in the community.

What is the growth potential for a pet hotel business?

According to a recent IBISWorld report , the Pet Grooming and Boarding industry generates over $8 billion in revenue each year, with an average annual growth of 6.6%. With over 300 million pets in the United States, the pet hotel business is poised for continued growth and is minimally impacted by economic fluctuations.

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Take the Next Step

Find a business mentor.

One of the greatest resources an entrepreneur can have is quality mentorship. As you start planning your business, connect with a free business resource near you to get the help you need.

Having a support network in place to turn to during tough times is a major factor of success for new business owners.

Learn from other business owners

Want to learn more about starting a business from entrepreneurs themselves? Visit Startup Savant’s startup founder series to gain entrepreneurial insights, lessons, and advice from founders themselves.

Resources to Help Women in Business

There are many resources out there specifically for women entrepreneurs. We’ve gathered necessary and useful information to help you succeed both professionally and personally:

If you’re a woman looking for some guidance in entrepreneurship, check out this great new series Women in Business created by the women of our partner Startup Savant.

What are some insider tips for jump starting a pet hotel business?

When writing your business plan, consider the following advice from those who have found long-term success in the industry:

• In this industry, it is easy to get caught up in the humanitarian aspect. Remind yourself regularly that this is a business, not a hobby, and that your primary objective is to generate a profit. Be smart about each business decision and ask for professional guidance when needed.
• Time is money. Consider investing in time clock software to determine how much time each activity takes you and your staff. Seek room for improvement wherever possible.
• No matter how busy your business is, build a savings and continuously market. Be prepared for the unexpected.
• As a luxury pet boarder, it’s important that your passion for animals always shines through. Pet owners can be quite scrupulous.

How and when to build a team

Your staff is an integral part of ensuring that customers come back. When it is time to build a team, make sure each individual is friendly, knowledgeable, and passionate about animals. This will shine through, making each pet owner feel confident that their “children” will be treated with love and respect. Additionally, consider your strengths and weaknesses and hire accordingly.

Useful Links

Industry opportunities.

• International Boarding & Pet Services Association
• Discover more Unique Business Ideas

Real World Examples

• Camp Bow Wow

Further Reading

• A Sample Pet Hotel Business Plan Template

Have a Question? Leave a Comment!

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Pet Hotel Business Plan Sample

Published Nov.23, 2013

Updated Apr.23, 2024

By: Noor Muhammad

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Table of Content

Pet hotel business plan for starting your own busines

Starting a pet hotel business can be fun, especially if you are passionate about pets. Pet hotels facilitate pet owners who, for one reason or the other cannot be with their pets and want to hand them over to a reliable place for a limited time. If you want to start and run a successful pet hotel business, there are several factors you will have to consider.

In this blog on how to start a pet hotel, we will provide the pet hotel business plan written for Little Paws Pet Hotel. It would help you to develop an impressive business plan presentation for potential investors so that you can have sufficient funding.

Executive Summary

2.1 the business.

After witnessing a lack of innovation, compassion, and thoughtfulness in the existing pet hotels in Dallas, Ryan Orchid decided to open Little Paws Pet Hotel in 2018. The current pet hotels were offering services limited to dogs, with an outdated business plan for dog training . Ryan took the initiative of opening a pet hotel that provides a wide range of services regarding different kinds of pets.

2.2 Management of pet hotel

If you are starting a pet hotel, it is important to ensure that all aspects of the business are coherent. To achieve that you need to make a flawless management plan. The management structure for a pet hotel business will be somewhat similar to that provided in a pet photography business plan. You can take a rough idea from there. However, it is important to make your own managerial strategy and first operationalize everything in a pet boarding business plan. Only by managing your pet hotel well can you provide unmatchable and professional business service .

2.3 Customers of a Pet Hotel

Opening a pet hotel in Dallas will particularly interest the following customer groups:

• Corporate Executives
• Celebrities & VIPs
• College Students

2.4 Business Target

The vision of Little Paws Pet Hotel is to provide the safest boarding facilities in Dallas. The business goals related to customer ratings and retention will be given in the later sections. However, the financial goals are depicted here:

Company Summary

3.1 company owner.

Ryan Orchid will be the owner of Little Paws Pet Hotel. Ryan has strong leadership and organizational skills that he acquired while working at veterinary clinics since 2008. He graduated with a major in veterinary studies from John Hopkins and has been researching this particular field ever since. 

3.2 Why the pet hotel is being started

Ryan realized that the existing pet hotels lacked professional insight and many were using redundant ways of boarding pets. Therefore, he decided to bring in innovation by  starting a pet boarding business of his own.

3.3 How the pet hotel will be started

Step1: Plan Out the Business

Opening a pet boarding business can be a challenging task and requires proper planning ahead of time. A comprehensive business plan can help you analyze different strategies to run your startup and help you do a cost-benefit analysis as well. 

Step2: Branding is key

The next step is to be recognized by a wider audience by defining your services and values. To brand your startup, you should have a</span><span style=”font-weight: 400;”> proper business structure. Moreover, you should hire the most competent employees to establish a great brand image.

Step3: Find Your Corporate Office 

Since running a boarding kennel requires constant supervision and monitoring, Ryan decided to establish his corporate office right next to the pet hotel in Dallas. This approach was adopted so that he could visit the site whenever he wanted to conduct quality assurance checks.

Step4: Go Online

Living in an age of social media and digitalization, having a web presence is imperative for a company’s success. Little Paws Pet Hotel prioritizes customer satisfaction and will launch a website with a user-friendly interface. Customers of Little Paws Pet Hotel will be able to book and pay for their appointments online.

Step5: Promote and Market

The last step is developing and executing a marketing plan to promote your services. To make your pet boarding business a success, you must employ marketing strategies that can help you attain your business objectives. For example, if you are using a business plan a horse boarding , you might have goals related to the number of horses you aim to board in the following months.

Services of pet hotel

Starting a home dog boarding business can be daunting and confusing. If you are new to the pet hotel business and are unaware of what facilities you should offer, you can take guidance from here. In this blog, we are mentioning services available at Little Paws Pet Hotel.

• Pet Boarding Facility

No matter how much you love your pets, you will need to leave them behind to perform your daily duties. As a responsible pet owner, one thing you much ensure is your pet’s safety while you are away. To help you, pet boarding, a lodging facility for pets, is there. As you leave your kids in daycare centers, you can leave your pets in a pet hotel for a time duration that suits you the most. 

• Pet Grooming

The grooming services offered by each groomer will vary. Still, basic services offered by most animal grooming facilities include a dog wash, nail trimming, ear cleaning, hair brushing, and hair trimming.

• Pet Accessories

Little Pet Paws offers accessories such as food bowls, leashes and collars, pet beds, and first aid kits at reasonable rates. If you are running a dog boarding business from home, you can have vending machines installed stocked with accessories.

• Pet Medication

The five common pet medications include antibiotics, antiparasitics, antifungals, steroids, and pain relievers. A wide range of these medicines will be available at Little Paws Pet Hotel 24/7. If you plan on providing pet medication services and are figuring out how to start a pet boarding business, you must consider a few things. First, you must educate yourself about the laws and regulations of prescribing medication. Second, you should go through at least one pet or dog daycare business plan to learn about the technicalities involved.

This business plan can also help you resolve queries about how to open a pet boarding business and run it successfully.

Marketing Analysis of pet hotel

Excellent work.

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5.1 What is the Market Like?

According to IBIS World, the pet boarding industry is in its growing life cycle. And that means more and more businesses will keep establishing in this domain in the coming years. 

The industry’s value has even outpaced the GDP of the United States during the period between 2011 and 2016. Hence, if you are thinking of starting a doggie daycare and boarding, now would be the right time.

5.2 Marketing Segmentation

While analyzing how to start a pet boarding business at home, you must investigate your target audience. Market segmentation will help you in devising an operational plan as well as in meeting pet boarding license requirements.

Business plan for investors

5.2.1 corporate executives.

Corporate executives have hectic routines with working hours ranging from 7 to 8 hours. As a result, they can’t take care of their pets and resort to pet hotels. At Little Paws Pet Hotel, we will not only take care of their pets but also give them pet boarding tips and assistance.

5.2.2 Tourists

While traveling from one destination to another, domestic and international tourists tend to board their pets in pet hotels. This helps them travel with ease and without worry as many tourist sites are pet-free zones.

Setting up a dog boarding business in Dallas can be profitable due to an increase in the number of tourists visiting the city in recent years.

5.2.3 Celebrities & VIPs

Given their lifestyles and work schedules, celebrities and VIPs usually utilize pet grooming facilities at pet hotels. Since they cannot take care of their pets at all times, they are expected to be a viable important source of dog boarding business income.

5.2.4 College Students

Students are expected to bring in their pets to get them haircuts, cleaned, and groomed. Students are also expected to be the recurring customers of pet accessories.

5.3 Business Target

• Setting up boarding kennels at two different venues within two years of the launch.
• Having a customer satisfaction score of 96%.
• Capturing 30% market share within the first year of the launch.
• Increasing operational capacity by 15% within three years of the launch.

5.4 Product Pricing

For the few initial months, we intend to offer reduced prices for our pet hotel services. It is because we want to get known to a greater number of customers from the very start. 

Marketing Strategy of pet hotel

Regardless of whether you are thinking of opening a dog boarding business or starting up a boarding kennels business, you need to have an effective marketing strategy. It would help you stand out amidst the competition and capture more market share than your rival companies. 

Little Paws Pet Hotel will use a robust set of marketing and sales strategies. In this dog daycare and boarding business plan, we are delineating a few segments from their strategic plan. You must go through them if you are thinking of starting your own dog boarding business or even if you are wondering how to start a cat boarding business.

6.1 Competitive Analysis

• The services at Little Paws Pet Hotel would be supervised by professional vets who have 7+ years of experience in the field.
• Sustainable practices such as using local produce for dog and cat food will be employed.
• All the pets that are boarded would get individual attention and care.
• The introductory prices offered by Little Paws would be lower than the market rates. However, there would still be no compromise on the quality of services.

6.2 Sales Strategy

• Ensure that Little Paws is enlisted on offline and online directories.
• Exploit the social media platforms such as Facebook and Twitter to get renowned.
• Host a launching party in Dallas city center to create awareness about the benefits of pet hotels.
• Offer a yearly 10% discount to our recurrent customers.

6.3 Sales Monthly

6.4 Sales Yearly

6.5 Sales Forecast

Personnel plan of pet hotel

Since employees of a pet hotel need to interact with animals as well as men, they should demonstrate qualities such as compassion, punctuality, discipline, and more. To hire the best employees, it is essential to include a list of desired staff in your dog boarding facility business plan. In addition, you should also enlist your expectations and job descriptions against each category.

In this business plan for horse training , we are documenting the personnel plan developed by Little Paws. Since we are providing salaries against each category as well, therefore, you can assess the average cost of pet boarding after going through this section.

7.1 Company Staff

The company staff as mentioned in the dog boarding business plan template for Little Paws is as follows:

• 1 Operation Manager
• 3 Veterinarians
• 1 Marketing Person
• 1 Accountant
• 2 Security Guards

7.2 Average Salary of Employees

Financial plan of pet hotel.

Only by creating a comprehensive financial plan can you ensure that your business operations are well-integrated and oriented to help you achieve monetary goals. It would help you evaluate average cost for pet boarding and estimated costs for running day-to-day operations of the pet hotel.

Before you make a financial plan for your startup you should study how much pet hotels earn in your vicinity. You should also analyze the financial models that enable them to earn profits.

In your financial plan, you must also identify when and how to cover your investment amount with the earned profits. Besides figuring out how much a pet hotel costs, it is also important to determine gross margins, business ratios, and balance sheets for at least three years.

Here we’re providing a business plan used by Little Paws for your help.

8.1 Important Assumptions

8.2 break-even analysis.

8.3 Projected Profit and Loss

8.3.1 profit monthly.

8.3.2 Profit Yearly

8.3.3 Gross Margin Monthly

8.3.4 Gross Margin Yearly

8.4 Projected Cash Flow

8.5 Projected Balance Sheet

8.6 business ratios .

• How much can you make by owning a pet hotel?

The revenue earned by a pet boarding business depends on many factors, such as the business location, competition, services provided, and profit margins. According to PayScale, dog boarding business owners make an average of $50,868 per year.

• How much does it cost to set up a pet hotel?

There are many costs to consider while starting a boarding kennel. The a verage cost is around $45,000 which includes the cost of insurance, equipment, permits, and deposits.

• How do you open a dog hotel?

After completing your pet hotel business plan, the following are the steps you need to take to open a dog hotel:

• Plan your pet hotel business
• Build your pet hotel business into a legal entity
• Get your pet hotel business registered
• Open a business bank account & establish a credit card
• Set up accounts for your pet hotel business
• Get the necessary permits & licenses for your pet hotel business
• Get your business insured (optional)
• Define your pet hotel business brand
• Create your pet hotel business website
• Market and reach out to customers
• Are dog hotels profitable?

If you have innovative  dog boarding facility ideas, you are bound to earn huge profits. From this business plan for dog walking , you can see how much profits Little Paws Pet Hotel generated in just three months.

OGSCapital’s team has assisted thousands of entrepreneurs with top-rate business plan development, consultancy and analysis. They’ve helped thousands of SME owners secure more than $1.5 billion in funding, and they can do the same for you.

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• Purr-fect Pet Hotel: Tracking KPIs to Keep Your Business Thriving
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1. Define Company Structure

The first step in launching a pet hotel business is to define the company structure. This includes deciding on the legal structure of your business, such as whether it will be a sole proprietorship, partnership, corporation, or limited liability company (LLC). Each structure has its own advantages and disadvantages, so it’s important to research which one is right for your business.

Additionally, you should determine the ownership structure of your business. This involves deciding who will be the owners and what percentage of the business they will own. This is important for tax and liability reasons.

Finally, you should create an organizational chart that outlines the hierarchy and roles of employees within your business. This will help ensure clear communication and efficient operations.

• Decide on legal structure (sole proprietorship, partnership, corporation, LLC)
• Determine ownership structure
• Create organizational chart

Tips & Tricks:

• Consult with a lawyer or accountant to determine the best legal and ownership structure for your business
• Consider hiring an HR consultant to help create the organizational chart and roles
• Regularly review and update the organizational chart as your business grows and changes

Analyze The Pet Hotel Business

Before jumping into the checklist for opening a pet hotel business, it is essential to analyze the industry. The pet hotel business has seen significant growth in the past few years, primarily due to the increase in the number of pet owners willing to spend on their furry friends' luxurious accommodations. According to the American Pet Products Association, the pet industry's annual revenue is expected to surpass $96 billion by 2020. Pet hotels cater to a specific niche within the industry, where pet owners are looking for a secure and comfortable place to leave their pets while they are at work or away on vacation. In addition to boarding, many pet hotels offer grooming, training, and daycare services.

• Research the Market: Before starting a pet hotel business, it's vital to research the local pet industry's market potential. Analyze the competition, identify gaps in the market and gather insights into potential customers' preferences. Talk to pet owners in the area to understand what they need and what type of services they are looking for.
• Develop a Business Plan: A business plan is a blueprint that outlines all aspects of the business, from the initial investment to the marketing strategy. This plan should include a mission statement, target market, finances, competition analysis, operating procedures, marketing strategies, and growth plans. A well-written business plan will help secure funding and guide the business's direction.
• Secure Financing: Starting a pet hotel business requires a significant investment in terms of equipment, real estate, grooming supplies, and staffing. Determine how much financing is needed and consider different financing options like business loans or crowdfunding.
• Choose a Location and Design the Facility: The pet hotel facility should be in a location that is easily accessible and visible to potential customers. Keep in mind zoning regulations and consider the facility's layout, kennel sizes, play areas, and grooming stations. Ensure the pet hotel is designed to be safe, secure, and clean.
• Focus on Staffing: Hiring the right staff members is crucial in any service-centric business. The right staff with excellent customer service skills and experience in working with animals is a must. Ensure that all staff members undergo proper training in animal handling, first aid, CPR and possess necessary documents like state or city licensing for pet care facility.
• Source the Right Equipment and Supplies: Making sure the facility is equipped with the right equipment and supplies is essential. This includes kennels, bedding, food, toys, and grooming supplies. Ensure that the equipment and supplies purchased meet industry standards and regulations.
• Obtain Insurance and Licenses: Starting a pet hotel business in many states requires specific licenses and insurance. Ensure that all the necessary licenses and insurance policies are acquired before opening the business.
• Develop a Marketing Strategy: Developing a marketing strategy that targets potential customers is a must. This includes online advertising, social media promotions, traditional advertising, and word of mouth. Consider offering promotions, referral programs to attract more customers.
• Set Operations and Safety Protocols: Developing operational and safety protocols are essential for running a successful pet hotel. The protocols should include the pet check-in process, feeding times, cleaning schedules, grooming procedures, and policies for handling emergency situations.
• Focus on Customer Service: Customer service is an essential part of any service-oriented business. Ensure that the staff is trained in providing excellent customer service, handling customers' complaints, and offering personalized services.

Tips and Tricks

• Offering unique add-ons to the basic pet hotel services, like specialized food or customized grooming services, can add value to the business and set it apart from competitors.
• Partnering with local businesses like veterinary services or pet stores can help in acquiring more customers and provide additional revenue sources.
• Maximizing technology like a website, online booking system, or an app that allows pet owners to monitor their pets' progress can attract more customers and create a modern-day pet hotel experience.

Opening a pet hotel business can be a profitable venture, but it requires careful planning, research, and attention to detail. Following the checklist discussed above can help create a successful and sustainable pet hotel business.

3. Develop A Business Plan Outlining The Operational Strategy

Before launching a pet hotel business, it is crucial to develop a business plan that will help you define your operational strategy and guide you throughout the process. Here is a list of chapters that your business plan should include:

• Executive summary: This section should provide an overview of your pet hotel business idea, including its objectives, mission statement, target market, and competitive advantage.
• Market analysis: In this chapter, you should conduct market research to identify the demand for pet hotels in your area, your potential competitors, and their strengths and weaknesses. The information you gather here will help you define your business model and pricing strategy.
• Proposed services: In this section, you should outline the services that your pet hotel will offer, such as boarding, grooming, training, and daycare. Define your service packages and prices, as well as any add-ons that you plan to offer.
• Operational plan: Here, you should describe your operational strategy , including the day-to-day management of your pet hotel. Outline your staffing plan, vendors, suppliers, and equipment needs, as well as your operating hours, booking procedures, and customer service policies.
• Marketing plan: Your marketing plan should outline how you plan to promote your pet hotel business, such as through advertising, social media, events, and partnerships. Define your target audience and messaging, as well as your budget and metrics for tracking success.
• Financial plan: In this chapter, you should create a detailed financial plan for your pet hotel business, including your startup costs, revenue projections, cash flow analysis, and profit and loss statement. Define your funding sources, such as investments, loans, or grants, and outline your repayment plan.
• Make sure that your business plan is realistic and achievable by conducting thorough research and consulting with experts in the field.
• Ensure that your financial projections are conservative and factor in potential risks or unexpected costs.
• Be prepared to adjust your business plan as you learn more about the market and customer needs.

Developing a comprehensive business plan will help you not only secure funding and attract investors but also set you up for success by anticipating challenges and defining strategies ahead of time. Put in the time and effort to create a solid plan, and you'll be on your way to launching a successful pet hotel business.

4. Create Financial Model & Assess Capital Requirements

Creating a financial model is crucial to determine the feasibility and profitability of the pet hotel business. It involves forecasting the revenue, expenses, and cash flow of the business for the next few years. The financial model should be realistic and based on market research and competitive analysis. It should include all the costs involved in setting up and running the business, such as rent, utilities, salaries, equipment, marketing, and insurance.

Assessing the capital requirements is also an important step in starting a pet hotel business. It involves estimating the amount of capital needed to finance the startup costs and initial expenses of the business until it becomes profitable. The capital requirements can be funded through equity or debt financing. Equity financing involves raising capital from investors or partners, while debt financing involves borrowing money from banks or other financial institutions.

• Estimate the costs of setting up the business
• Research the market and competitors
• Create a realistic financial model
• Determine the capital requirements
• Consider the available financing options

When creating a financial model, it is important to consider the seasonal fluctuations in demand for pet hotel services. The revenue and expenses should be adjusted accordingly to reflect the changes in demand. The financial model should also include a break-even analysis, which shows the minimum amount of revenue needed to cover the costs of the business.

To assess the capital requirements, the entrepreneur should create a detailed budget that outlines all the costs involved in setting up and running the business. The budget should be realistic and include all the expenses, such as rent, utilities, salaries, equipment, marketing, and insurance. It should also include a contingency fund for unexpected expenses.

• Use financial software or consult with a financial expert to create a detailed financial model
• Consider crowdfunding as a source of equity financing
• Research the interest rates and repayment terms of different loan options before choosing one

In conclusion, creating a financial model and assessing the capital requirements are critical steps in starting a pet hotel business. These steps help the entrepreneur to determine the feasibility and profitability of the business and to identify the funding needed to launch and run the business successfully. A realistic and detailed financial plan is essential for securing funding from investors or lenders and for managing the financial health of the business.

5. Secure Financing And/Or Investments

After you have conducted thorough market research, created a solid business plan, and identified your target audience, the next step is to secure financing or investments for your pet hotel business. This is an important step as it will determine the amount of start-up capital required and the amount of risk involved.

Here are some steps you can take to secure financing or investments:

• 1. Consider traditional lending options such as banks or credit unions. They often offer business loans with reasonable interest rates but require strong credit scores and collateral to secure the loan.
• 2. Look into alternative lending options such as online lenders, crowdfunding, or peer-to-peer lending. These options may have higher interest rates but offer more flexibility with regard to credit scores and collateral.
• 3. Seek out investors who share your passion for pets and have the financial means to support your business. This may involve networking, attending pet-related events, or placing ads in pet-related publications.
• Create a detailed financial plan that outlines your start-up and ongoing expenses, as well as projected revenues.
• Consider offering incentives to investors such as equity in the business or discounted pet hotel services.
• Be prepared to negotiate terms with lenders or investors and have a thorough understanding of the legal and financial implications.

Once you have secured financing or investments, it's important to use the funds wisely and stay within budget. Consider hiring a financial advisor or accountant to help you manage your finances and ensure the long-term success of your pet hotel business.

6. Acquire Necessary Permits & Licenses

Before starting your pet hotel business, it is important to determine the necessary permits and licenses that are required to operate a business in your area. Many states and cities have specific regulations for pet boarding and care services, so it is essential to do some research to avoid any legal issues down the line.

• Step 1: Research the specific laws and regulations for pet hotels in your area.
• Step 2: Obtain a business license from your local government office.
• Step 3: Apply for a tax identification number with the IRS.
• Step 4: Register your business with your state government.
• Step 5: Obtain any necessary permits or certifications for animal care, such as a kennel license or animal handler permit.

It is important to note that the requirements for permits and licenses can vary depending on the type of animals you will be caring for and the services you will be providing. For example, if you plan on offering grooming or training services, you may need additional certifications and licenses.

• Contact your local Chamber of Commerce or Small Business Administration office for guidance on obtaining permits and licenses.
• Check with your insurance provider to see if any additional coverage is needed to protect your business and the animals in your care.
• Always keep your permits and licenses up to date to avoid any legal issues.

7. Create Marketing And Promotion Plan For Business

Now that you have established your pet hotel business , it's time to focus on attracting customers and maintaining a steady flow of bookings. Developing a marketing and promotion plan is essential for any business to thrive successfully in today's competitive market. Here's how you can create a solid marketing and promotion plan for your pet hotel business:

Tip: Utilize social media platforms

• Create business pages on social media platforms like Facebook, Twitter, Instagram and LinkedIn to establish your presence and interact with customers.
• You can use these platforms to share your pet hotel's pictures, promotions, and any special offers.
• Also, offer occasional discounts to customers who follow or share your pages or posts to help increase your social media interactions and pet hotel's visibility.

1. Develop your brand identity

The first step to creating a sound marketing and promotion plan is to develop your brand identity. Identify what makes your pet hotel business unique and how your services stand out from competitors. Create a logo, company tagline, and brand messaging that reflects your company's values, mission, and customer appeal.

2. Define your target audience

Based on the services you offer, determine your target audience such as pet owners who frequently travel, celebrities who own pets, and pet enthusiasts. Figure out the demographics, behavior patterns, and geographic location of your target audience.

3. Create marketing and promotion strategies

Based on your target audience, develop marketing and promotion strategies that target their interests and behavior patterns. These strategies may include print advertising, promotional offers or deals, sponsorships, email campaigns, referral programs, or event marketing.

4. Develop partnerships and collaborations

Build relationships with other businesses in the pet industry like pet stores, grooming salons, veterinarians, and dog trainers. Develop referral programs with them or participate in joint campaigns to cross-promote each other's services.

Tip: Offer upscale amenities and services

• Offer high-end amenities like luxury bedding, gourmet treats, and spa services to attract customers who are interested in top-notch services for their pets.
• Partner with pet stylists or incorporate holistic pet care services like acupuncture and chiropractic services to provide your customers with a premium experience.
• Partner with local charities, pet adoption agencies, or human societies to participate in pet welfare events and build a positive reputation and relationship with the community.

5. Maintain your online presence

Today, online presence is as essential as physical presence, so it is essential to maintain an online presence through your website and social media platforms.

6. Track your progress and measure your results

Establish specific metrics to measure the performance of your marketing and promotion plan. Analyze the data collected to determine what strategies are working and what needs to be changed.

7. Adapt and improvise

Keep adapting your marketing and promotional strategies to meet the ever-evolving market needs. Stay up-to-date with market trends and stay ahead of the competition to maintain a steady flow of bookings and grow your business.

8. Develop Customer Service & Employee Training Plans

One of the critical success factors in a pet hotel business is to provide excellent customer service. You need to ensure that your customers feel satisfied and confident that you will take care of their pets. The same goes for your employees; they should have adequate training to handle different types of pets and deliver high-quality services to your customers. Here are some steps to follow:

• Establish customer service policies: You need to create a set of guidelines that your employees can follow to ensure a consistent level of customer service. This includes how to handle customer inquiries, how to greet customers, how to deal with complaints, and how to interact with pets and their owners.
• Train your employees: Provide your employees with the necessary training to handle different types of pets, including how to feed, groom, and medicate them if required. You should also train them on how to handle customer queries and complaints. Employee training should be an ongoing process to ensure that they are up-to-date with the latest practices and trends in the industry.
• Develop a rewards system: Rewarding and recognizing employees who provide excellent customer service can motivate them to continue doing so. You can offer bonuses based on customer feedback, provide public recognition, or offer additional training opportunities and promotions.
• Provide a detailed employee handbook that includes your policies, procedures, and codes of conduct.
• Implement regular performance reviews to identify areas of improvement and provide constructive feedback to your employees.
• Offer incentives to employees who complete additional training courses.

To ensure that your employees provide quality service, you need to incorporate customer service training into your employee onboarding process. Also, consider conducting regular training sessions to keep everyone abreast of new developments in the industry and your business.

By prioritizing customer service and employee training, you can build a loyal customer base and establish a positive reputation for your pet hotel business.

9. Source And Purchase Products And Services

Sourcing and purchasing quality products and services will be essential in running a successful pet hotel business. You need to find suppliers that offer high-quality pet care products and services that your customers will appreciate.

Chapter 1: Identifying the Required Products and Services

Before you start sourcing for suppliers, you need to identify the products and services that your pet hotel business will require. These may include pet food, bedding, toys, cleaning supplies, grooming equipment, and veterinary services.

Once you know what you need, make a list and prioritize the products and services based on importance and cost.

Chapter 2: Research and Identify Suppliers

Research and identify potential suppliers for the products and services on your list. You can start by searching online, asking for referrals from other pet hotel business owners, or attending pet industry conferences and trade shows.

When researching suppliers, compare prices, quality, and delivery times . Also, check out their return policy, customer service, and reputation in the market.

Chapter 3: Establish Relationships with Suppliers

Once you have identified potential suppliers, reach out to them and establish relationships . This will help you negotiate better prices and payment terms and ensure that you get the products and services you need when you need them.

Communication is key when building relationships with suppliers. Keep them updated on your business needs and give them feedback on their products and services.

Chapter 4: Purchase Products and Services

After establishing relationships with suppliers and comparing prices and quality, it is time to purchase the products and services you need for your pet hotel business. Always double-check the order before it is shipped to ensure that you receive what you need.

You may want to consider buying products and services in bulk or on a regular schedule to ensure that you get better prices and avoid stockouts.

Tips & Tricks

• Negotiate better payment terms with suppliers to improve cash flow.
• Consider offering subscription-based services to pet owners to increase revenue and ensure customer loyalty.
• Don't compromise on quality when buying products and services, as this can affect your business reputation and customer satisfaction.

By sourcing and purchasing quality products and services, your pet hotel business can provide the highest level of care for your customers' pets. Remember to establish relationships with suppliers, and regularly evaluate their products and services to ensure that they meet your business needs.

10. Develop A Metric-Based System To Track Success Of The Business

Developing a metric-based system to track the success of your pet hotel business is crucial to measure growth and identify areas where you need to improve. Metrics provide insight into your business's progress, such as customer satisfaction, revenue, expenses, employee performance, and more. Here are the steps to develop a metric-based system:

• Identify the Key Performance Indicators (KPIs): Your KPIs could be based on customer retention rate, employee turnover, revenue growth, occupancy rate, employee productivity, and customer satisfaction.
• Define Your Goals: Set specific goals that are measurable, achievable, and relevant to your KPIs. You can set long-term and short-term goals to track progress and monitor performance.
• Choose Your Metrics: Identify the specific metrics you will use to measure your KPIs. For example, customer satisfaction can be measured using feedback surveys, ratings, and online reviews.
• Select the Monitoring Tool: You need a tool to track, measure, and analyze your metrics. You can use Excel spreadsheets, Google Analytics, QuickBooks, or other online tools to monitor your metrics and track progress.
• Set Measurement Frequency: Define how often you will measure and track your metrics. It could be daily, weekly, monthly, quarterly, or annually, depending on your business's needs and goals.

Having a metric-based system is essential to make data-driven decisions and improve your pet hotel business's performance. Here are some tips to help you get the most out of your metric-based system:

• Regularly review your metrics to identify trends and patterns.
• Use benchmarks to compare your metrics against industry standards.
• Ensure your metrics are aligned with your business goals and objectives.

In conclusion, developing a metric-based system is crucial to measure your pet hotel business's performance and make data-driven decisions. Use the above steps to develop a system that works for your business and ensures your goals are aligned with your metrics.

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Start a Pet Hotel Business

Turn Passion into Profit: The Joyful Journey of Owning a Pet Hotel Business

PET HOTEL BUSINESS

Related business ideas, discover your perfect domain, pet hotel mini business plan, expected percent margin:, earnings expectations:, actions to hit those numbers:, service provision & staffing:, marketing and customer acquisition:, quality and variety of services:, cost control:, business operations:, not what you had in mind here are more ideas, grab your business website name, step 1: determine if the business is right for you, step 2: name the business, tips on how to choose the right name, considerations for the name, step 3: create a business plan, outline the goals of the business, research the competition, estimate the startup costs, step 4: obtain the necessary licenses and permits, research the local laws and regulations, obtain the necessary licenses and permits, step 5: secure financing, considerations for financing, sources of financing, step 6: find a location, considerations for the location, tips on finding the right location, step 7: hire staff, considerations for hiring staff, tips on finding the right staff, step 8: promote the business, considerations for marketing, tips on promoting the business, step 9: monitor the business, considerations for monitoring the business, tips on tracking the success of the business, explore more categories, take the next steps.

Pet Hotel Business Plan

Written by Elma Steven | Updated on March, 2024

Executive Summary

Overview : Provide an environment that is both safe and familiar—a home away from home—provided for pets while their owners are gone. We provide individualized care and attention to each of our client’s pets. In addition to a wide range of comforts and activities that are designed to keep them amused and content throughout their stay.

Mission : It is our mission to provide pets the best possible care and to give them the feeling that they are staying in their own homes while they are with us. We want them to be happy, healthy, and comfortable.

Vision: To be the pet hotel of choice, recognized for our dedication to providing the finest possible level of care and for our ability to provide a pleasant and enjoyable stay for both pet owners and their four-legged companions.

Financial Overview:

Industry Overview :

According to the American Pet Products Association (APPA), the U.S. pet care business was worth $100 billion in 2020 and is predicted to expand. The APPA expects pet hotel and boarding services will generate $7 billion in 2020.

Business Description

Business Name:  

Founder : Jacob Harris

Management Team:

Legal Structure:  LLC

Location:  

Mission: “Our mission at [Pet Hotel] is to provide the highest level of care and comfort for pets while their owners are away. We strive to create a safe, clean, and enjoyable environment for all of our four-legged guests, and to ensure that they receive personalized attention and love from our trained and compassionate staff.”

Vision: “Our vision at [Pet Hotel] is to become the premier destination for pet owners seeking top-quality care and accommodations for their beloved animals.” 

Goals: 

• Foster a positive and supportive work environment for our staff, including ongoing training and development opportunities.
• Continuously improve and expand our services and amenities, in order to meet the evolving needs of our clients and their pets.
• Achieve financial stability and growth, in order to ensure the long-term sustainability and success of our business.

Products: 

[Mention your services in bullet points]

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Financial Overview

Fund Usage Plan

Key Metrics :

Business Model Canvas

Organizational Overview

My name is Jacob Harris, and I own an enterprise that operates as a motel for animals. Due to the fact that I spent my childhood in a house full of animals, I have a profound affection for and comprehension of the relationship that exists between people and their companion animals. I was motivated to open my own pet hotel by the desire to provide great care to the animals in my care, and so I set out on the path to opening my own business.

I opened up my own pet hotel with the intention of providing a setting that is not just secure and pleasant but also kind and loving for the animals who stay there. I am of the opinion that pets should be given the same amount of affection and care when their owners are away from the house as they do when their owners are there. I took great care in designing the facility so that it could provide a variety of services, such as roomy rooms, spaces for interactive play, and individualized care, with the goal of ensuring that each pet has the feeling of being a treasured part of the family.

As the proprietor of a pet hotel, ensuring the health and contentment of each and every animal in my charge is one of my highest professional priorities. I have created a group of staff members that share my commitment to delivering outstanding service, and they have a wealth of expertise as well as compassion. We work hard to cultivate an environment that is kind and inviting for the animals in our care, one in which they may enjoy the individualized attention of our staff, participate in mentally stimulating activities, and develop meaningful relationships with the people who look after them.

Industry Analysis

In recent years, the pet hotel sector has seen substantial expansion, and it is projected that the worldwide market for pet boarding and grooming would reach around $8.6 billion in value by the year 2020. It is anticipated that it would reach $13.9 billion by the year 2027, expanding at a compound annual growth rate (CAGR) of 6.9% over the period covered by the projection. (This information was obtained from Grand View Research.)

There has been a consistent rise in the number of pet owners who make use of boarding and lodging facilities specifically designed for their animals. Over 67 percent of families in the United States own at least one pet, which amounts to roughly 84.9 million homes in the country. (Compiled from information obtained from the American Pet Products Association)

Within the market of pet hotels, there has been a growing need for specialized care services in recent years. According to the findings of a poll that was carried out by the American Pet Products Association, 68 percent of pet owners believe that it is necessary for pet boarding facilities to provide extra services such as grooming, training, and medical assistance for their boarded animals.

These figures shed light on the expanding market potential as well as the rising demand for pet hotel services. The pet hotel sector gives a potential opportunity for business owners who are interested in entering the pet care market. This is because an increasing number of pet owners understand the need of finding a means to care for their animals in a setting that is both secure and pleasant while they are away from home.

Marketing Plan

Content Marketing : Create a blog on your Blackbird Acupuncture website on what you has to offer to prospective customers.

Discounts : Provide multiple rewards or incentives to Blackbird Acupuncture‘s frequent customers, you’ll be more likely to attract them. Create a member referral scheme, for example, where members get a discount if they successfully recommend someone.

Social Media: Engage and promote Blackbird Acupuncture on Twitter, publish news on Facebook, and utilize Instagram to promote curated photos of your clinic.

SEO (Search Engine Optimization) Local SEO makes it easier for local consumers to find out what you have to offer and creates trust with potential members seeking for what your clinic has to offer. Email Marketing: Blackbird Acupuncture will be sending automated in-product and website communications to reach out to consumers at the right time. Remember that if your client or target views your email to be really important, they are more likely to forward it or share it with others, so be sure to include social media share.

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Starting Your Own Pet Hotel? Don’t Make These 5 Mistakes

How to start a pet hotel business - 758 views.

Starting a pet hotel is a great way to maximize the opportunities presented by the pet boom and the willingness of pet owners to spend on the health and well-being of their pet dogs and cats. Providing a facility and host of services that will enable pets to feel at home while their owners are away is also a way of offering valuable service to the community.

Plenty of pet owners are probably quite grateful that they can depend on a local pet hotel to take care of their animal companions while they’re visiting friends and family or are busy with work-related travel.

To make your foray into providing hospitality and boarding services to pet dogs and cats as smooth as possible, you need to be aware of the common mistakes that many newbie pet hotel owners commit. This way, you can take steps to avoid them and provide yourself, your customers, and pet owners with the best possible experience from the get-go.

Letting Your Stock of Essential Supplies Run Low

Among the basic provisions, you’re expected to offer are well-maintained accommodations, clean water, high-quality food , and opportunities for the pets to play, socialize, and relieve themselves.

Do you have enough wholesale dog beds that are conducive to sleep? Are there enough towels and toiletry supplies to ensure that you can bathe the pets in case they get dirty? How about cleaning materials for keeping the pets’ quarters spic-and-span? If you have enough stock of your basic supplies, you’ll have one less thing to worry about while you’re keeping an eye on your charges.

Failing to Create a List of Procedures and Policies

To ensure everyone’s safety and comfort, rules must be set and followed by your staff, your pet-owning customers, and your furred guests. The procedures and rules implemented in the accommodation must be guided by forethought and precaution. While you want everyone to have a good time in your pet hotel, this shouldn’t come at the cost of safety.

Among the things you need to take note of include, but are not limited to, the following:

• the vaccination requirements for your canine or feline guests
• the services that each accommodation package covers
• how your personnel can safely do their jobs and interact with pets and their owners; and
• how pet parent customers and your hotel staff can work together in case something unexpected comes up while their dog or cat is under your care.

Not Giving a Lot of Thought to Your Pricing

Caring for pets and surrounding yourself with fluffy dogs and cats might be a dream of yours, but this doesn’t mean that you should be underpricing yourself. Your pet hotel must remain profitable to ensure its continued operation, and it’s on you to make sure that your services are justly compensated.

While you might want to make your services accessible to as many people as possible, this doesn’t mean that you should set your prices too low. Set a fair price for the use of your facilities and the services you offer, and you’ll be able to attract pet owners who share your standards of care. This will connect you with clients who are willing to support your business because it fulfills their particular needs, not just because it’s the cheapest option on the list.

Embarking on This Journey on Your Own

Running a pet hotel is a demanding job. You need a team of diligent workers behind you to ensure the safety and comfort of the dogs and cats under your care. It’s a good idea to build a team of people who care about animals and aim to provide both pets and humans with a good experience in your hotel.

In addition to finding the right people for your team, be sure to invest in their growth and development. This way, they can keep improving the quality of the services that they offer your clients.

Getting the Wrong Insurance Provider for the Hotel

Lastly, you need to have solid insurance for your pet hotel, the people you work with, and your human and animal customers. Remember, accidents can happen even if your pet sitter on duty is the most alert, attentive, and understanding person on your team. In case someone gets injured, something gets broken or lost, or conflicts arise, you need to have a reliable insurance policy to weather through these tough times. So, choose your insurance provider wisely and do your research before committing to a particular plan.

Make sure not to make these mistakes when planning and preparing for the opening of your pet hotel. By being aware of the pitfalls that people in the same situation are liable to make, you protect your business from circumstances that can stifle its growth. Exercising care and caution will also ensure you can fully provide the ideal services you want to render to the greater community.

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Hotel Business Plan Template

Written by Dave Lavinsky

Hotel Business Plan

You’ve come to the right place to create your hotel business plan.

We have helped over 100,000 entrepreneurs and business owners create business plans and many have used them to start or grow their hotel companies.

Sample Hotel Business Plan Template

Below is a template to help you create each of the key elements of your own hotel business plan:

Executive Summary

Business overview.

Pegasus Hotel is a startup full-service independent luxury hotel in Austin, Texas. Owned by two local businessmen, Frank Girard and Miles Butler, it will serve the new up and coming district of the outskirts of Austin and cater to the locals and travelers who crave a luxurious and relaxing atmosphere. Pegasus Hotel will be a 10-story, 360-room hotel with a five-star restaurant and bar, relaxing pool and spa, 20,00 square feet of meeting and event space, a spacious and fully-equipped fitness center, and a view of scenic Austin. Pegasus Hotel will hold weddings and events, meetings, retreats, and those looking to unwind and be pampered while staying at the hotel. The service and amenities will be first class and the concierge will treat guests with extreme care and ensure guest satisfaction is held at an exceptional standard..

Service Offering

The following are the services and amenities that Pegasus Hotel will provide:

• 354 luxury rooms, two presidential suites, and four parlor suites
• Olympic size pool with adjacent hot tubs and surrounding cabanas
• First-class full-service spa
• First-class restaurant and bar
• Spacious fitness center
• Over 20,000 square feet of attractive meeting space for events
• Concierge and butler service
• Complimentary wifi
• Valet service
• Laundry service
• Business center

Customer Focus

Pegasus Hotel will target the population of Austin, Texas, its surrounding communities, and travelers visiting Austin for work or play. Guests will be mid to high level income, enjoy traveling, enjoy visiting spas and high-end restaurants, and work in the corporate or government sector.

Management Team

Pegasus Hotel will be owned by Frank Girard and Miles Butler. They will act in an Owner capacity, and will not be involved in the day to day operations of the hotel. Frank and Miles will hire the appropriate staff to ensure Pegasus Hotel is a profitable and successful business.

Lorenzo Falucci, General Manager, has over twenty years of experience in the hotel industry. He has most recently managed another independent boutique hotel in New York and was excited to be recruited by Frank and Miles to operate the Pegasus Hotel.

Lorenzo will hire Lisa Montgomery as the Director of Sales and David Jimenez as the Assistant General Manager. Lorenzo, Lisa, and David will be the senior management team of Pegasus Hotel. They will oversee all other department managers – Maintenance, Housekeeping, Front Desk/Guest Relations, and Food and Beverage. Each department manager will oversee various employees in their respective department and role. The Pegasus Hotel will have a large and sophisticated operation as each department is integral in the success of the hotel.

Success Factors

Pegasus Hotel will be able to achieve success by offering the following competitive advantages:

• Friendly, attentive, and highly responsive staff that caters to each guest and will be able to provide the best guest experience possible.
• Luxurious amenities throughout the hotel that will make each guest feel pampered.
• Modern and contemporary designed hotel tucked against a beautiful Texas landscape perfectly suited to host any event.
• Competitive rates and frequent guest discounts.

Financial Highlights

Pegasus Hotel is seeking $10,000,000 in debt financing to begin constructing the hotel and commence operations of the business. The funding will be dedicated towards securing the land lease and the hotel build-out and design. Funding will also be dedicated towards three months of overhead costs to include payroll of the staff, furniture, fixtures, and equipment, initial inventory, and working capital. The breakout of the funding is below:

• Secure the land lot, architecture, build-out, and design: $6,000,000
• Hotel furniture, fixtures, and equipment: $2,000,000
• Initial inventory: $750,000
• Three months of overhead expenses (payroll, rent, utilities): $1,000,000
• Marketing & advertising: $150,000
• Working capital: $100,000

The following graph below outlines the pro forma financial projections for Pegasus Hotel.

Company Overview

Who is pegasus hotel.

Pegasus Hotel is a startup full-service independent luxury hotel in Austin, Texas. Owned by two local businessmen, Frank Girard and Miles Butler, it will serve the new up and coming district of the outskirts of Austin and cater to the locals and travelers who crave a luxurious and relaxing atmosphere. Pegasus Hotel will be a 10-story, 360-room hotel with a five-star restaurant and bar, relaxing pool and spa, 20,00 square feet of meeting and event space, and a view of scenic Austin. Pegasus Hotel will hold weddings and events, meetings, retreats, and those looking to unwind and be pampered while staying at the hotel. The mission statement of the hotel is to provide first class service and amenities.

The guests rooms will include luxury beds and bedding with best-in-class furniture and bathroom fixtures. Pegasus Hotel will also have a full-service spa that will be able to provide massages, facials, makeup and/or hair service, steam rooms, and a sauna. The Olympic-sized pool will have adjacent hot tubs with a swim-up bar and surrounding cabanas. Pegasus Hotel will be equipped with state-of-the-art fitness equipment in its spacious gym. The restaurant will be a high-end steakhouse that will feature entrees from a world-renowned chef and a wine list cultivated by the area’s most respected sommelier. There will also be over 20,000 square feet of meeting space that will hold weddings, bat mitzvahs, reunions, galas, and any special event.

Pegasus Hotel will be independently owned and operated and will feature its own reservation system and operational software. Each employee will be expertly trained and vetted to pass luxury industry guest service standards. Pegasus Hotel is committed to providing the best guest experience possible while maintaining a profitable hotel. Pegasus Hotel aims to be a step above the rest and be an unforgettable experience for all who step foot into the hotel.

Pegasus Hotel History

Pegasus Hotel is owned by two local businessmen, Frank Girard and Miles Butler. Frank and Miles have been friends and business associates for over thirty years. They became friends in college while attending The University of Texas at Austin. Frank is a real estate developer specializing in commercial real estate and multi-use land projects. Miles is a software engineer who has built multitudes of software programs for various companies. They have both been extremely successful in their careers and want to divest their investments in a large-scale full-service hotel in Austin, Texas.

Since incorporation, Pegasus Hotel has achieved the following milestones:

• Acquired a 40-acre lot on the outskirts of Austin, Texas.
• Registered Pegasus Hotel, LLC to do business in the State of Texas.
• Hired a consultant to conduct a feasibility study for a full-service hotel in Austin.
• Began developing reservation and operational management software for use at the hotel.
• Began the branding image, logo, website, and social media accounts for the staffing agency.
• Applied for a liquor and mixed beverage permit with the Texas Alcoholic Beverage Commission.
• Hired an architect to begin the design phase of the hotel.

Pegasus Hotel Services

The following will be the services and amenities Pegasus Hotel will provide:

Industry Analysis

The hotel industry is expected to increase to a $133 billion in the next five years. The hospitality industry will benefit from increases in travel spending, corporate profit and general consumer spending.

As consumers earn higher incomes and businesses replenish their budgets, travel spending is projected to increase over the next five years. Inbound trips by non-US residents are anticipated to rise 22% over next the five years, while domestic travel is expected to grow 9% during the same period.

The industry will see particularly strong future growth in extended-stay hotels, boutique hotels, spa and health retreats and resorts segments. As demand for these auxiliary services picks up, industry employment is anticipated to recover and increase over the next five years. Industry players are also expected to continue expanding abroad into emerging economies, such as Asia, Eastern Europe and South America. These foreign markets are expected to somewhat detract from domestic capital investment, as they offer higher growth prospects for industry operators.

Customer Analysis

Demographic profile of target market.

The precise demographics for Austin, Texas are:

Customer Segmentation

Pegasus Hotel will primarily target the following customer profiles:

• Individuals and families who have disposable income (mid to high level)
• Frequent travelers
• Individuals who dine out and visit spas frequently
• White collar workers (corporate or government office)

Competitive Analysis

Direct and indirect competitors.

Pegasus Hotel will face competition from other companies with similar business profiles. A description of our direct competitors is below.

Hotel Ella is a historic boutique hotel located in Austin, Texas. Located in downtown Austin and walking distance to the University of Texas campus, Hotel Ella is a stylish boutique hotel housed in the historic Goodall Wooten House, one of Austin’s original landmark estates. Constructed in 1900, the Greek revival-style mansion underwent an extensive renovation in 2013, and now offers the perfect balance between modernity and a rich history rooted in the fabric of the neighborhood and the university. Hotel Ella has 47 guest rooms, a cabana-lined pool, and a wrap-around veranda overlooking the front lawn. Hotel Ella features beautifully designed outdoor and indoor spaces perfectly suited for a vacation, wedding, or corporate event. The hotel also features a diverse collection of Texas Modernist works around the hotel grounds.

All guests of Hotel Ella are treated to warm southern hospitality and superior personalized service during their stay. The historic property is appointed with a variety of elegant 21st century amenities. Hotel Ella also offers the following amenities and guest services:

• Complimentary 24-hour guest services
• Complimentary high-speed wi-fi access
• Complimentary electric car charging station
• Complimentary morning newspapers available in the historic mansion
• Complimentary coffee stations from 5am – 11am
• Twice-daily housekeeping service
• Cabana-lined outdoor pool
• Fitness center
• Same-day valet laundry services
• In-room dining by Goodall’s
• Business services: photocopying, printing, postal services, and supplies

Hotel Ella also welcomes dogs of all sizes at no additional fee.

Kimber Modern

Kimber Modern is located in the hip SoCo district of Austin and is intended to draw in the independent urban traveler seeking a unique escape. It is architecturally designed with clean lines and abundant light filtered through canopies of oaks in an artfully landscaped Courtyard. The hotel also encompasses absolute comfort and attention to detail while providing technologically sophisticated rooms in their boutique guest rooms. Guests booking at Kimber Modern will receive complimentary beverages, parking, and WiFi.

Kimber Modern offers the following hotel amenities to its guests:

• Off street covered parking
• Electric car charging station
• Keyless entry
• Complimentary WiFi throughout the hotel
• Multi-level courtyard with a 25-foot glass water feature with multiple areas to lounge
• Jura self-serve coffee system featuring a variety of coffee drinks 24/7
• Beverage bar 24/7
• Gourmet teas
• Virtual concierge – computer, printer, and copier
• Meeting space available for groups
• 3pm check-in and noon check-out

Guests are also available to book the entire hotel for their group.

The Cat Noir Hotel

The Cat Noir Hotel is an award-winning 14-room boutique hotel located in the heart of Austin’s east side. The European-styled boutique hotel includes a restaurant and bar partner, Uncle Nicky’s Italian Specialties. Uncle Nicky’s offers a relaxed all-day dining experience that is themed after cafes in northern Italy. The Cat Noir Hotel opened in 2016 and has been ranked #2 by Travel + Leisure’s World’s Best Awards and Top 20 Best Hotels in Texas by Conde Nast Traveler.

The Cat Noir Hotel’s contemporary design maintains a sense of warmth and a unique aesthetic that is felt through the lobby, outdoor spaces, and each of the unique guest rooms. In addition to the design elements, The Cat Noir Hotel boasts the following features:

• Private roof deck for guests to enjoy the stunning views of downtown, the Texas Capitol, and the University of Texas
• Outdoor patio and courtyard areas on all levels
• Artwork from local artists

Each of the guest rooms include Juliet balconies with neighborhood views, fine linens, and Simmons luxury plush mattresses.

Competitive Advantage

Pegasus Hotel will be able to offer the following advantages over their local competition:

Marketing Plan

Brand & value proposition.

Pegasus Hotel will offer the unique value proposition to its target local market:

• Professional and attentive staff dedicated to ensure complete guest satisfaction.
• Various amenities throughout the hotel for any guest to enjoy.
• Modern and contemporary design with beautiful Texas views throughout the entire hotel.
• Competitive rates.

Promotions Strategy

The promotions strategy for Pegasus Hotel is as follows:

Social Media

Pegasus Hotel will invest in advertising the hotel on social media platforms Facebook, Instagram, LinkedIn, and Twitter. By using targeted social media marketing, Pegasus Hotel will be able to reach those who frequent nice restaurants and spas and travel frequently.

Website/SEO Marketing

Pegasus Hotel will invest in a strong SEO presence so that when someone enters “Austin boutique hotel” or “first class hotel near me” in their Google or Bing search bar, Pegasus Hotel is at the top of the list. Their website will feature photos of the guest rooms, meeting areas, pool, spa, fitness center, and restaurant/bar. Future guests will be able to make a reservation to book their future stay on the website and access contact information for either a Director of Sales or General Manager of the property.

Pegasus Hotel will request all requests for news stories regarding the development of the hotel, owner/developer information, opening dates, etc. By accommodating the press’ requests for stories, it will also be free advertising for the public to learn about the new up and coming luxury hotel.

Frank and Miles will invest in a billboard in downtown Austin where the mid to upper class of residents frequent. The hotel will be minimalistic but eye-catching. It will feature an attractive rendering of the hotel along with the website. Curious passersby will be directed to visit the hotel’s website for detailed information.

Third Party Booking Websites

Once the hotel is nearing 60 days towards opening, all of the third-party websites will feature Pegasus Hotel so that travelers visiting Austin will be able to see it listed as an option for Austin hotels.

Bridal Shows and Wedding Industry Events

Pegasus Hotel will have a table at all of Austin’s bridal shows and wedding industry events. It will attract those couples searching for a venue to accommodate their special day.

The pricing of Pegasus Hotel will be moderate and on par with competitors so customers feel they receive value when purchasing its guest rooms and services.

Operations Plan

The following will be the operations plan for Pegasus Hotel.

Operation Functions:

• Frank and Miles will be the owners of the hotel and hire the appropriate staff to manage the hotel. Frank will act as CFO of the hotel and Miles will be in charge of the reservation system and hotel operations software. Miles developed the software and will focus on making sure it’s always functional and efficient.
• General Manager will be hired to oversee the entire staff and hotel operations to include guest satisfaction, oversee vendor contracts, events, and making sure that each department is running effectively and efficiently.
• Assistant General Manager to assist the General Manager with overseeing the staff, with particular attention to guest satisfaction and front desk operations.
• Director of Sales will be hired to sell events, corporate accounts, and group bookings for the hotel.
• Maintenance Engineer will be hired to attend to all mechanical and plumbing issues that may arise.
• Executive Housekeeper will be hired to lead the team of housekeepers to make sure all areas of the hotel are being cleaned to Pegasus Hotel standards and that each guest is receiving all accommodations to their requested schedule.

Milestones:

Pegasus Hotel will have the following milestones completed in the next six months.

8/1/202X – Purchase land lot and break ground on new hotel business.

8/15/202X – Finalize architectural renderings and hire a General Contractor to build the hotel.

9/1/202X – Finalize contract with advertising company for them to design the branding image of the hotel, logo, website, billboard, and social media accounts.

9/15/202X – Begin social media and website advertising campaign. Billboard with a teaser of ‘Coming Soon’ will go up in downtown Austin.

10/5/202X – Hire General Manager and Director of Sales.

10/15/202X – Attend annual Wedding Industry Event with a table to begin advertising Pegasus Hotel.

11/1/202X – Pegasus Hotel will go live on third party booking websites.

11/15/202X – Remainder of staff will be hired to begin training program.

11/30/202X – Final walk-thru of newly constructed Pegasus Hotel.

12/15/202X – Begin furnishing and interior design of the hotel.

1/1/202X – Grand Opening of Pegasus Hotel.

Lorenzo will hire Lisa Montgomery as the Director of Sales and David Jimenez as the Assistant General Manager. After an exhaustive search, Lorenzo believes has found the next two senior management positions to ensure the success of the hotel. Each comes with an impressive resume of prior hotel sales and operational experience.

Lorenzo, Lisa, and David will be the senior management team of Pegasus Hotel. They will oversee all other department managers – Maintenance, Housekeeping, Front Desk/Guest Relations, and Food and Beverage. Each department manager will oversee various employees in their respective department and role. The Pegasus Hotel will have a large and sophisticated operation as each department is integral in the success of the hotel.

Lorenzo, Lisa, and David will meet with Frank and Miles monthly to update them on progress and overall operations and sales efforts of the Pegasus Hotel.

Financial Plan

Key revenue & costs.

The revenue drivers for Pegasus Hotel are the revenues it will collect when guests book a reservation at the hotel. The hotel will also collect revenues from its restaurant and bar, spa, and events it will host.

The cost drivers will be the payroll and overhead costs to staff the hotel. Other costs will involve the land lease, utilities, marketing costs, and technology fees. There will also be costs associated with the maintenance of the hotel, food and beverage inventory, spa inventory, and hotel guest room supplies.

Funding Requirements and Use of Funds

Key assumptions.

The following outlines the key assumptions required in order to achieve the revenue and cost numbers in the financials and in order to pay off the startup business loan.

• Initial Number of Room Nights Sold per Month: 8,000
• Number of Events per Month: 30
• Land Lease per Year: $1,500,000

Financial Projections

Income statement, balance sheet, cash flow statement, hotel business plan faqs, what is a hotel business plan.

A hotel business plan is a plan to start and/or grow your hotel business. Among other things, it outlines your business concept, identifies your target customers, presents your hotel marketing plan and details your financial projections.

You can  easily complete your hotel business plan using our Hotel Business Plan Template here .

What Are the Main Types of Hotel Companies?

There are many types of hotel companies. Most hotels are affiliated with a hotel franchise company. Other hotel companies distinguish themselves by star level-  4 to 5-star hotels are on the higher end of rate and amenity offerings, whereas 2 to 3-star hotels cater more towards the everyday business travelers and families.

What Are the Main Sources of Revenue and Expenses for a Hotel Business?

The primary source of revenue for a hotel business are the room fees it charges each guest to stay at the hotel. Revenues are also collected for different amenity offerings, such as room service,  restaurant and bar revenue, spa revenues, and guest shop revenue.

The key expenses for a hotel business are the costs for inventory, maintenance, supplies, furniture, fixtures, and equipment, technology, and payroll of the staff. Other expenses will be the rent, utilities, and overhead costs, if applicable.

How Do You Secure Funding For Your Hotel?

Hotel businesses are most likely to receive funding from banks. Typically you will find a local bank and present your business plan to them. Angel investors and other types of capital-raising such as crowdfunding  are other common funding sources. This is true for a business plan for a hotel, a resort or a boutique hotel.

What are the Steps To Start a Hotel Business?

Starting a hotel business can be an exciting endeavor. Having a detailed roadmap of the steps to start a business will help you stay focused on your business goals and get started faster.

• Develop A Hotel Business Plan - The first step in starting a business is to create a comprehensive business plan that outlines all aspects of the venture. This includes market research to identify the potential market size and target audience , the hotel’s services, pricing strategies and a detailed financial forecast.  
• Choose Your Legal Structure - It's important to select an appropriate legal entity for your hotel business. This could be a limited liability company (LLC), corporation, partnership, or sole proprietorship. Each type has its own benefits and drawbacks so it’s important to do research and choose wisely so that your hotel business is in compliance with local laws.
• Register Your Hotel Business - Once you have chosen a legal structure, the next step is to register your hotel business with the government or state where you’re operating from. This includes obtaining licenses and permits as required by federal, state, and local laws. 
• Identify Financing Options - It’s likely that you’ll need some capital to start your hotel business, so take some time to identify what financing options are available such as bank loans, investor funding, grants, or crowdfunding platforms. 
• Choose a Location - Whether you plan on operating out of a physical location or not, you should always have an idea of where you’ll be based should it become necessary in the future as well as what kind of space would be suitable for your operations. 
• Hire Employees - There are several ways to find qualified employees including job boards like LinkedIn or Indeed as well as hiring agencies if needed – depending on what type of employees you need it might also be more effective to reach out directly through networking events. 
• Acquire Necessary Hotel Equipment & Supplies - In order to start your hotel business, you'll need to purchase all of the necessary equipment and supplies to run a successful operation. 
• Market & Promote Your Business - Once you have all the necessary pieces in place, it’s time to start promoting and marketing your own hotel business. This includes creating a website, utilizing social media platforms like Facebook or Twitter, and having an effective digital marketing strategy including SEO and paid advertising . You should also consider traditional marketing techniques such as radio or print advertising. 

Learn more about how to start a new hotel business:

• How to Start a Hotel Business

Where Can I Get an Example Hotel Business Plan PDF?

You can download our example hotel business plan PDF template here . This is a business plan template you can use in PDF format.

Other Helpful Business Plan Templates

Franchise Business Plan Template Resort Business Plan Template Bed and Breakfast Business Plan Template

How To Start a Pet Shop Business in Malaysia

PAWer Insurance

Pet Insurance Without Paying Vet Bills Up-Front Signup in minutes. Protect your pets with us for accidents & illness.

Many people want to know how to start a pet shop or pet store business. Here is a simple guide on how to open your own pet store.

Experience working in a pet store

Around 2014, my partner and I first launched the pet shop together. I'm in charge of creating the website and marketing for the pet shop because I have previous experience in social media and digital marketing.

‍ There is some mistake we made that you can avoid: - Spending on something unnecessary - Purchasing food stocks and pet store toys that are not selling quickly, resulting in the pet store maintaining old stock - Make unnecessary improvements. - Minimal experience providing cat grooming services

‍ However, customers prefer our cat hotel service because it is clean and the cats are well-cared.

Is opening a pet store profitable?

Yes, we earn about RM10,000 to RM25,000 per month just from pet hotel & cat grooming services in Klang Valley.

Experience With Opening a Pet Store

MEOWCLASS, a cat hotel in Puchong, was founded in 2017 by myself and two other partners. We offer cat grooming & hotel services. Among the collaborations we receive are the following:

1. Capital RM150k - simple design, clean and few components. There is also a waiting area for pet parents.

2. The geographical selection is a little random, but we have a practical marketing approach.

3. Spend on Google and Facebook ads- we receive clients from Ampang, Gombak, and Shah Alam. Calculate the service profit

5. We created a website with a booking system for grooming and hotels which can save operating costs with only two employees.

6. Create a pet transportation service for people who shop frequently.

7. Cat owners are willing to pay up to RM7,000 per month for their pets.

Read more about dog training & dog grooming

Capital needed to start a pet store

The capital required to create a pet shop selling cat products might range between RM30k and RM100k. Begin with a tiny shop, low-cost rentals, and a strategic location.

IMPORTANT ADVICE:

1. If you want to sell cat and dog supplies, make sure you sell items that sell quickly.

2. Use a marketplace such as LAZADA or SHOPEE.

3. Make an opening promotion before you open the store.

4. Create your online store.

5. Ascertain that you have a marketing budget. You can engage a marketing agency to perform your marketing for you (around RM1k per month)

6. Make sure you understand how to set up your company account.

Own Brand Cat Food Business

The trend of self-branding cat food is growing in the United States, United Kingdom, and Canada. If you're in Malaysia, there are Petchef and Coco & Joe BARF, which serve healthy organic food. The trend of demand for nutritious organic food for cats is increasing as organic food awareness grows in Malaysia. Cats, too, are not included.

Capital Required To Open a Cat Hotel

The cost required to start a cat hotel varies depending on your target consumers. If you want a high-end cat hotel, the entire cost, including renovations, can range between RM150k and RM200k.

‍ IMPORTANT TIPS: 1. Choose a cage or room material that is easy to clean - if you choose the wood that absorbs water, the cat will urinate, and the wood is easy to grow and smell.

2. Select the proper size for the cage.

3. Have proper ventilation to avoid odours.

4. Wash all the litter boxes and wipe off all the rooms every morning.

5. Provide training to your staff

6. Avoid overlapping rooms & maximize the slot by using the hotel's pet system.

The PetotumBIZ system can assist you.

How to Start a Pet Store

Step 1: create a business plan.

Pet shop business documents can be used for a variety of purposes, such as planning ahead of time before beginning a business or seeking loan financing. Google provides numerous examples of working papers, including: https://www.scribd.com/document/335008506/pet-shop

1. Business Capital

If you don't have the funds, you can start as a house pet sitter or offer a pet taxi service in your neighbourhood. Then you can apply for a business loan from MARA, TEKUN, or another bank. Using a revenue calculator , calculate service profit.

2. Privileges

Focus.  Do we want customers to think of us as grooming experts or just as pet supply stores? Pick one. If the distance between your petshop and the others is near, make sure you offer a different promotion than the others. Consider a Loyalty Card.

3. Location

The main criteria for opening a petshop is LOCATION. Validate the opening of a pet shop. Make certain that there is a strong demand for pet businesses in our area.

STEP 2: START A COMPANY

SSM can register many different types of businesses, including:

1. Private Company

3. Partnership LLP (Limited Liability Partnership)

3. Sdn Bhd (Sendirian Berhad).

‍ If you are just starting a business, it is recommended that you start with a private SSM registration to make it easier to acquire a bank account.

STEP 3: OPEN A BANK ACCOUNT

Business bank account I strongly recommend Maybank for simple business banking, but you may be needed to provide RM1500 for the first account opening.

STEP 4: GET A PERMIT AND LICENSE

What license do I need to open a pet store in Malaysia? Permits and licenses vary by municipal council. There are conditions that do not allow you to open a pet shop next to the restaurant. Some also require approval from the veterinary department before you can get a license. Check https://awa.dvs.gov.my/

STEP 5: MARKETING AND BRANDING

BRANDING is essential for telling your customers about your pet shop's brand. Choose a name that is both acceptable and memorable. It will be your company's legacy.

1. Set a budget for Facebook Ads, Google Ads, and TikTok advertising. Make absolutely sure you select the best advertising agency.

2. Create a offline banner near premise - If you wish to tell that we have just opened a store, make sure the sentence is relevant to the opening.

3. Join the community groups on Facebook and Telegram to let us know about the launch of your petshop.

How can you make your customer happy?

Pet owners are extremely protective of their cats or dogs. No surprise, given that they are willing to spend tens of thousands of ringgit per year on their child. So remind yourself and your team to be more empathetic and sensitive to their pet's condition. Before entering this sector, make sure you have a deep understanding of cat or dog care.

Read: Pet Services: After the Raya Sales, How Do You Keep Customers?

Looking to buy a pet store?

If you want to discover an existing pet store, consider making ensure

1. Pet shop location that is strategic 2. The pet shop business is not suffering. 3. Stock fast-selling pet supply items. Refer to the best cat food

How much money can you make owning a pet store?

Depends on location & type of business or services, you can make atleast RM10,000I to RM100,000 per month. In conclusion, two out of every three Malaysians own a pet. According to Petotum data , our average customer has at least two pets registered. The pet shop business has significant potential and can be expanded. We hope you found this article beneficial.

Find out more PetotumBIZ Pet shop Business Management System

- Code of Practice for pet welfare, Department of Veterinary Malaysia

- Pet Industry Trends In Malaysia

- PetotumBIZ Pet shop Business Management System

- Sustenance loves cats, entrepreneurs earn RM70,000 a month

- When love for cats becomes a business venture! Nazirul, Zuhaili open a shop, cat hotel!

- Cat hotels make a profit during a pandemic

- Owning a Pet Business Can Be a Smart Move

Shifa Azahar

Has more than ten years' expertise in both marketing and technology. Additionally, has worked with startups, GLCs, and MNCs by overseeing their Facebook and Google Ads marketing budgets.

October 21, 2020

For Pet Care Provider

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Los Angeles County DA: No Charges in Sean Combs Hotel Video

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Los Angeles County prosecutors say no charges are forthcoming against rapper Sean “Diddy” Combs after the release of disturbing 2016 surveillance video taken in a Century City hotel, which appears to show the rapper and producer physically assaulting then-girlfriend Cassie Ventura.

“We are aware of the video that has been circulating online allegedly depicting Sean Combs assaulting a young woman in Los Angeles,” the District Attorney’s Office said in a statement posted on social media late Friday. “We find the images extremely disturbing and difficult to watch. If the conduct depicted occurred in 2016, unfortunately we would be unable to charge as the conduct would have occurred beyond the timeline where a crime of assault can be prosecuted.

“As of today, law enforcement has not presented a case related to the attack depicted in the video against Mr. Combs, but we encourage anyone who has been a victim or witness to a crime to report it to law enforcement or reach out to our office for support from our Bureau of Victims Services,” the statement continued.

The video, obtained by CNN, was taken at the then- InterContinental Hotel in Century City, the network reported.

The video shows Ventura exiting a hotel room and walking down a hallway toward a bank of elevators. Combs, wearing only a white towel wrapped around his waist and socks, is then seen following her down the hallway then forcefully grabbing her by the head or neck and throwing her to the ground. As she lies on the ground, Combs kicks her. After picking up a suitcase nearby, he kicks her again.

Combs is then seen trying to drag Ventura back down the hallway toward the hotel room, but he lets go of her after pulling her into the hallway from the elevator area. He then continues back toward his room.

Combs re-appears in the video and appears to shove Ventura again, before sitting in a chair and grabbing something from a nearby table and throwing it at her. He then returns to his room.

Ventura had claimed in a lawsuit in November that Diddy physically assaulted her in 2016, saying the rapper was drunk and punched her in the face. She alleged that when she tried to leave, Diddy followed her and eventually threw glass vases that were on display in the hallway at her. According to the suit, Ventura eventually got into an elevator and took a cab back to her apartment.

The lawsuit also made more serious allegations of sexual assault and other acts of physical abuse inflicted by Diddy. The lawsuit was settled one day after it was filed, but no details were released.

The rapper had issued a statement vehemently denying the suit’s allegations, suggesting Ventura was looking for a “payday.”

Responding to the release of the video, Ventura’s attorney, Douglas H. Wigdor, issued a statement to CNN saying, “The gut-wrenching video has only further confirmed the disturbing and predatory behavior of Mr. Combs. Words cannot express the courage and fortitude that Ms. Ventura has shown in coming forward to bring this to light.”

There has been no immediate response from Diddy to the video.

In late March, federal agents raided Diddy’s homes in Miami and in the Holmby Hills area of Los Angeles.

According to a statement from the Department of Homeland Security, the raids were “part of an ongoing investigation,” but no details were released.

The nature of the probe was unclear, but several reports indicated it was part of a federal sex trafficking investigation. Diddy has been targeted in multiple lawsuits in recent months — including Ventura’s — accusing him of sex abuse. In addition to Ventura, two other women filed lawsuits alleging sexual abuse.

Music producer Rodney “Lil Rod” Jones Jr. filed a lawsuit earlier this year accusing Diddy of groping him while the pair worked together on Diddy’s album “The Love Album: Off the Grid.” The lawsuit also included allegations that Diddy and his son engaged in a “sex-trafficking venture.”

Diddy’s attorney, Shawn Holley, issued a statement in response saying, “Lil Rod is nothing more than a liar who filed a $30 million lawsuit shamelessly looking for an undeserved payday. His reckless name-dropping about events that are pure fiction and simply did not happen is nothing more than a transparent attempt to garner headlines.

“We have overwhelming, indisputable proof that his claims are complete lies.”

Following the federal raids in March, Combs attorney Aaron Dyer insisted on the rapper’s innocence and accused authorities of a “gross overuse of military-level force as search warrants were executed at Mr. Combs’ residences.”

“There is no excuse for the excessive show of force and hostility exhibited by authorities or the way his children and employees were treated. Mr. Combs was never detained but spoke to and cooperated with authorities,” Dyer said.

“Despite media speculation, neither Mr. Combs nor any of his family members have been arrested nor has their ability to travel been restricted in any way. This unprecedented ambush — paired with an advanced, coordinated media presence — leads to a premature rush to judgment of Mr. Combs and is nothing more than a witch hunt based on meritless accusations made in civil lawsuits. There has been no finding of criminal or civil liability with any of these allegations. Mr. Combs is innocent and will continue to fight every single day to clear his name.”

–City News Service

Calculating Pet Hotel Launch Expenses: A Startup Necessity

By alex ryzhkov, resources on pet hotel.

• Financial Model
• Business Plan
• Value Proposition
• One-Page Business Plan
• SWOT Analysis
• Business Model
• Marketing Plan

Introduction

The pet industry has seen remarkable growth in recent years becoming one of the most profitable, recession-resistant industries. According to a report by the American Pet Products Association, US pet industry expenditures have consistently risen from 2014 to 2020 and totaled $99 billion in 2020 alone. With such high growth potential and increasing demand for pet-related services, the pet boarding business has become one of the most attractive business ideas for many entrepreneurs.

If you have a passion for animals and experience in animal care or even hospitality management, you may be considering launching a pet hotel. But before you get started, you need to understand the costs associated with it in order to ensure you have a realistic budget.

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Startup Costs

Starting a pet hotel requires significant resources and dollars. While exact amounts vary due to terrain and location, typical costs to consider are outlined below.

Construction/Lease of Pet Hotel Building

When it comes to opening a pet hotel, one of the biggest considerations is the cost of constructing or leasing the building. This typically includes the costs for the land, materials, labor, installation of equipment, and legal fees. Time is also a major factor, since construction can take many months from design to completion.

According to the most recent statistics, the average cost to construct a pet hotel building in the United States is $112 per square foot, which comes to approximately $3,360,000 for a 30,000 square foot building. This amount can vary depending on factors such as the size of the building, the building materials used, and the area in which it is located.

Leasing an existing pet hotel building can be much less expensive than constructing a new building. Prices vary depending on the location, size, and condition of the building, but the average cost of leasing a pet hotel building in the United States is around $14.50 per square foot, which works out to around $435,000 for a 30,000 square foot building.

Other costs associated with constructing or leasing a pet hotel building include such things as utilities, insurance, maintenance, and permits. These costs will depend on the individual building, and should be taken into consideration when establishing your budget for the project.

Pet Care Equipment

The cost of opening a pet hotel will depend heavily on the type of pet care equipment you need to make the business succeed. Equipping a pet hotel can range from the basic necessities, including pet food and basic customer service supplies, to veterinary treatments and technological requirements, like computer systems and security cameras. Equipment purchases will likely be one of the most significant investments when opening a pet hotel and should be considered when making a budget.

Basic equipment needs, such as customer service items, grooming tools, and basic pet supplies, can cost approximately $2,500-$10,000 . This includes items such as customer service desks, kennel furniture and playground equipment, grooming tools, pet bowls, food and litter supplies, mats, and tools used for dog-walking and other activities. Depending on the specific services and features of your pet hotel, the cost of these items may be much more. For instance, if offering a full-service spa, the basic equipment needed could cost around $20,000 with additional equipment needs for luxury shampoos, upgrade grooming tools, and other higher-end pet needs.

Larger equipment costs, such as veterinary services and technological requirements can cost more. Building out a clinic with exam room, dispensary, and lab equipment can cost over $20,000 , with additional costs for medical records software and other pet medical care tools. Computers, security systems, and other technology needs can range from $2,500-$15,000 . It is also wise to leave room in a budget for staff costs and additional training as well.

Overall, the cost of pet equipment can range widely depending on the type of services that an establishment offers and the quality of materials used. While basic pet care needs can cost less, additional luxury pet services or top-of-the-line medical care equipment can significantly increase expenses. It is wise to create a thorough budget to accurately estimate expenses.

Pet Boarding Software

When you are running a pet hotel, you need to have the right technology in place to help you manage your business. Pet boarding software is designed to make it easier for you to manage bookings, payments, and your staff. The cost of pet boarding software can vary, so it is important to understand the costs associated with getting the right programs and features.

Price Range

The price range for pet boarding software can range from a few hundred dollars to several thousand dollars. The cost will depend on the features and software required to help manage your business more effectively. If you need specialized features, you may also pay a higher price, however many pet boarding software solutions provide enough features that you may not need additional programs.

Subscription Fees

The cost for pet boarding software can also include monthly subscription fees for the software. pet boarding software solutions may charge by user or by the number of pets, so it is important to make sure you know the different fees associated with the software you select. The average monthly fee for pet boarding software is generally $75 - $200 USD depending on the features and services included.

Additional Features and Programs

In addition to the monthly subscription fees, pet boarding software may also come with additional programs and features that come with extra costs. These may include additional features such as SMS integration, custom reporting, or customer relationship management. The additional costs of these features can range from $50 to $200 USD or more depending on the features included.

One-Time Fees

Finally, pet boarding software can also include one-time fees such as setup fees, configuration fees and installation fees. These fees can range from $200 to $3,000 USD or more depending on the complexity of the software and the features required.

Final Considerations

When selecting pet boarding software, it is important to consider the costs associated with getting the right software for your business. You should consider the monthly fees, any additional fees for extra features, and any one-time fees for setup. A good pet boarding software can make it much easier to manage your business and your customers, so you should remember to factor in these costs when selecting the right software for your business.

Pet Food & Supplies

When it comes to owning a pet hotel, the cost of pet food and supplies is one of the biggest expenses you will incur. According to the latest statistics, the cost of pet food and supplies accounts for around 8% of the total spending on pets in the United States, totaling to approximately $30.91 billion in 2019 .

When budgeting for your pet hotel, it is important to factor in the cost of pet food and supplies—including dry food, canned food, treats, and supplements. The exact cost may vary depending on the type and number of pets you will be taking care of, as well as the type of food and supplies you provide. For example, premium-grade, high-quality food and supplies typically cost more than average-grade items . In addition, if you are bringing in any special items such as gourmet pet treats or specialty bedding, you should keep the costs in mind.

When buying pet food and supplies, it is usually more cost-effective to purchase in bulk. The larger the order, the more you can save in the long term. Many pet stores also offer discounts if you buy larger quantities. Additionally, you may be able to get discounts on pet food and supplies by signing up for loyalty programs or ordering online. If you are ordering online, be sure to read the fine print and keep an eye out for shipping costs.

In addition to the food and supplies themselves, don’t forget to add in costs such as storage containers, scoops, leads and harnesses, treats, and toys. All these items are generally available at pet stores for a reasonable cost, so it’s important to factor in the prices when calculating the budget for your pet hotel.

By doing your research, shopping in bulk, and taking advantage of loyalty discounts and promos, you can help reduce your costs when it comes to pet food and supplies. In the long run, this could help you limit your expenses, allowing you to increase your profits.

Building Security System

When it comes to launching a pet hotel, one of the key considerations should be the building’s security system. Ensuring that all entrances and exits of the building are secure provides added peace of mind and protection both for your customers and their beloved pets.

The cost of an effective security system will depend largely on the size and complexity of your needs. If you require components such as CCTV cameras, motion detectors, and alarm systems, then you should anticipate costs of $1,500 - $5,000 for an adequate setup. Additionally, a monitoring and security service will add to your cost. Installation fees, maintenance contracts, and access control technologies should also be included in your budget.

It's important to note that the cost of a comprehensive security system can range from $1,000 - $10,000 , depending on the size of the property and the level of protection required. This cost is increasing yearly, as technology becomes more advanced and sophisticated.

• Installation fees: $1,000 - $2,000
• Security components, such as cameras and alarm systems: $1,500 - $5,000
• Monitoring and security services: $500 - $2,500
• Maintenance contracts: Up to $1,500
• Access control technologies: Up to $5,000

There are a few ways you can save money on building security. You may opt for a basic security system that includes CCTV cameras, motion detectors, and alarms. You can also consider using a third-party monitoring and security service, as this could help to reduce your overall costs. Additionally, you can purchase used security components and systems at a discounted rate.

Pet Care Staff Salaries

When you are opening up a pet hotel, the salaries that you will need to pay your pet care staff is a cost that you will want to consider and budget for. The amount you need to pay your staff can vary significantly depending on the qualifications and experience of the staff, or it can depend on the specific location or region.

A 2016 survey by the American Pet Products Association showed that pet owners spent a reported $55.72 billion in the U.S. on their pets. This figure is forecast to increase, rising to $62.75 billion in 2017. This suggests that there is an increasing demand for pet care services.

This increase in the demand for pet care services has led to an increased demand for appropriate pet staff, which has meant salary increases for pet care staff in the U.S.

Currently, wages for pet care staff in the U.S. range from approximately $8.60 per hour for an entry-level professional to $27.50 per hour for a professional with considerable experience .

The most commonly found wages for pet care staff however, is $13.30 per hour with a median annual salary of $28,480 . Professional pet care staff with considerable experience may be expected to receive even higher wages while also receiving medical and dental benefits.

Employee Training

Advertising & promotion.

Advertising and promotion are key components of any successful business, and pet hotels are no exception. There are a variety of ways to promote a pet hotel, from traditional media such as print, radio, and TV, to new digital alternatives such as social media and search engine marketing. The promotion budget for pet hotels will depend on a range of factors, including the size and scale of the hotel, its geographic location, the target audience, and whether or not online and offline marketing campaigns are used in tandem with each other.

The Cost of Advertising & Promotion The cost of advertising and promotion is significant. According to the 2019 Advertising & Promotion Expenditure survey released by the U.S. Bureau of Labor Statistics, businesses across the U.S. spent an average of $1.86 billion a year on promotion alone. This figure breaks down to $3,408 per small business, with businesses spending an average of 11.7 percent of gross income on marketing.

When it comes to launching a pet hotel, promotions costs may vary depending on size and budget. If making use of only traditional media, advertising costs can range from a few hundred dollars for a print ad or radio spot to thousands for a TV commercial or magazine ad. Digital options such as SEO, PPC, and social media campaigns can range in cost from a few hundred dollars for a basic SEO campaign to thousands for more expansive efforts.

In addition to the cost of advertising, there are also costs associated with ongoing promotion activities such as public relations and promotions. Public relations firms typically charge an hourly rate, with costs ranging from $100 to $200 per hour. Similarly, promotions costs can range from a few hundred dollars for a small promotional campaign to thousands for larger scale promotions.

Veterinary & Medication Costs

When it comes to caring for pets in a pet hotel, there are some unavoidable costs associated with veterinary care. The U.S. Pet Ownership & Demographics Sourcebook states that pets can expect to spend around four visits to the vet per year.

The cost involved in these veterinary visits can vary from over $100 for an initial check-up to well over $100 for follow-up visits for specialized tests and treatments. When it comes to medications, these can range from just a few dollars for simple over-the-counter medications to hundreds of dollars for specialty drugs. Depending on the type of pet, some medications may not be available over the counter and may need to be ordered from a specialty animal pharmacy. Pet owners should always consult their veterinarian before purchasing any medications for their pets.

The American Pet Products Association (APPA) estimates that Americans will spend over $18 billion on veterinarian services in 2020 . This break down to a spending of around $197 per pet annually on veterinarian services such as check-ups, immunizations, and routine procedures. Another study conducted by the APPA revealed that pet owners are spending on average of $42 in medication cost per pet each year, with the top $14.34 being spent on flea, tick and heartworm preventative treatments.

Additionally, pet owners who want to take their pets on overnight trips may need to purchase travel crates or carriers in order to transport their pets safely and comfortably. The pricing for such items will vary depending on the size and type, but can range from as little as $20 for a basic, soft-sided pet carrier to several hundred dollars for a premium, hard-sided, insulated pet carrier.

Launching and running a pet hotel can be a highly profitable and rewarding experience if undertaken carefully. It is important to have an upfront understanding of the costs involved to ensure that you have a realistic budget and that the business is sustainable.

To set up a pet hotel, you need to consider several cost factors such as the construction/lease of the building, pet care equipment, boarding software, pet food & supplies, building security system, pet care staff salaries, employee training, advertising & promotion, and veterinary & medication costs.

Before launching your business, create a budget based on realistic estimates for these expenses and add a cushion for unexpected costs. A good place to start would be an estimated total investment amount of $150,000 - $200,000. Once everything is in place, you can launch your pet hotel with confidence and enjoy the rewards of seeing your business grow.

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Courtyard Sapporo

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Welcome to Courtyard Sapporo

Modern hotel near natural beauty and downtown sapporo.

Settle in for a productive visit in Sapporo, Japan, at Courtyard Sapporo. Our hotel is centrally located right across from beautiful Nakajima Park, while the Toyohira River runs behind our property. Walk to downtown Sapporo in 10 minutes and explore the city's many shops and cultural attractions. Nakajima-Kōen Station is only a few minutes' walk from our hotel, providing easy access to sites like JR Tower. Step into our lobby and experience Hokkaido's unique culture through designs that reflect both the natural world and our modern city. The Lounge invites you to relax or try one of our modern-style afternoon teas. Or sample local Hokkaido specialties at Substance, our all-day restaurant. Work out in our hotel's 24-hour fitness center, free for all hotel guests, then recharge in our on-site "sento," the name for Japanese public baths. Retreat to one of 321 rooms and suites with twin or king beds, contemporary furnishings and nature-inspired accents. Travel with purpose at Courtyard Sapporo in Japan.

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Check-in: 3:00 pm

Check-out: 12:00 pm

Minimum Age to Check In: 18

Smoke Free Property

Pets Not Allowed

On-Site Parking

PerStay: ¥2500.00

Semi-open kitchen and live station with display buffet and live bakery

A calm atmosphere with a large fireplace in a stylish space.

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Japanese Spa

Visit a modern Japanese-style public bath, known as a 'sento,' on the second floor of Courtyard Sapporo, which offers guests a tranquil space in which to relax.

Fitness Center

There are 12 exercise machines in an area of 92 square meters. our guests must be over 18 years old.

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1-57, South 10, West 1, Chuo-ku, Sapporo, Hokkaido, Japan, 064-0810

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Accepts: Credit Cards

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Property has elevators

Languages spoken by staff: English

For more information about the physical features of our accessible rooms, common areas or special services relating to a specific disability please call +81 11-206-0039

Accessible on-site parking

Service Animals are Welcome

Van Accessible on-site parking

Entrance to On-Site Fitness Center is Accessible

Main Entrance is Accessible

On-Site Restaurants are Accessible

Room and Suites Access through the Interior Corridor

Accessible Vanities

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Electronic Room Key

Guest Room and Suites Doors Self-Closing

Lever Handles on Guest Room Doors

Mobility accessible rooms

Non-slip Grab Rails in the Bathroom

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Frequently Asked Questions

The check-in time at Courtyard Sapporo is 3:00 pm and the check-out time is 12:00 pm.

The pet policy at Courtyard Sapporo is:

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On-Site Parking: PerStay: ¥2500.00

The property amenities at Courtyard Sapporo are:

Yes, Courtyard Sapporo has free Wi-Fi available to hotel guests.

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Savvino-storozhevsky monastery and museum.

Zvenigorod's most famous sight is the Savvino-Storozhevsky Monastery, which was founded in 1398 by the monk Savva from the Troitse-Sergieva Lavra, at the invitation and with the support of Prince Yury Dmitrievich of Zvenigorod. Savva was later canonised as St Sabbas (Savva) of Storozhev. The monastery late flourished under the reign of Tsar Alexis, who chose the monastery as his family church and often went on pilgrimage there and made lots of donations to it. Most of the monastery’s buildings date from this time. The monastery is heavily fortified with thick walls and six towers, the most impressive of which is the Krasny Tower which also serves as the eastern entrance. The monastery was closed in 1918 and only reopened in 1995. In 1998 Patriarch Alexius II took part in a service to return the relics of St Sabbas to the monastery. Today the monastery has the status of a stauropegic monastery, which is second in status to a lavra. In addition to being a working monastery, it also holds the Zvenigorod Historical, Architectural and Art Museum.

Belfry and Neighbouring Churches

Located near the main entrance is the monastery's belfry which is perhaps the calling card of the monastery due to its uniqueness. It was built in the 1650s and the St Sergius of Radonezh’s Church was opened on the middle tier in the mid-17th century, although it was originally dedicated to the Trinity. The belfry's 35-tonne Great Bladgovestny Bell fell in 1941 and was only restored and returned in 2003. Attached to the belfry is a large refectory and the Transfiguration Church, both of which were built on the orders of Tsar Alexis in the 1650s.  

To the left of the belfry is another, smaller, refectory which is attached to the Trinity Gate-Church, which was also constructed in the 1650s on the orders of Tsar Alexis who made it his own family church. The church is elaborately decorated with colourful trims and underneath the archway is a beautiful 19th century fresco.

Nativity of Virgin Mary Cathedral

The Nativity of Virgin Mary Cathedral is the oldest building in the monastery and among the oldest buildings in the Moscow Region. It was built between 1404 and 1405 during the lifetime of St Sabbas and using the funds of Prince Yury of Zvenigorod. The white-stone cathedral is a standard four-pillar design with a single golden dome. After the death of St Sabbas he was interred in the cathedral and a new altar dedicated to him was added.

Under the reign of Tsar Alexis the cathedral was decorated with frescoes by Stepan Ryazanets, some of which remain today. Tsar Alexis also presented the cathedral with a five-tier iconostasis, the top row of icons have been preserved.

Tsaritsa's Chambers

The Nativity of Virgin Mary Cathedral is located between the Tsaritsa's Chambers of the left and the Palace of Tsar Alexis on the right. The Tsaritsa's Chambers were built in the mid-17th century for the wife of Tsar Alexey - Tsaritsa Maria Ilinichna Miloskavskaya. The design of the building is influenced by the ancient Russian architectural style. Is prettier than the Tsar's chambers opposite, being red in colour with elaborately decorated window frames and entrance.

At present the Tsaritsa's Chambers houses the Zvenigorod Historical, Architectural and Art Museum. Among its displays is an accurate recreation of the interior of a noble lady's chambers including furniture, decorations and a decorated tiled oven, and an exhibition on the history of Zvenigorod and the monastery.

Palace of Tsar Alexis

The Palace of Tsar Alexis was built in the 1650s and is now one of the best surviving examples of non-religious architecture of that era. It was built especially for Tsar Alexis who often visited the monastery on religious pilgrimages. Its most striking feature is its pretty row of nine chimney spouts which resemble towers.

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