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How to troubleshoot a damaged presentation in PowerPoint

• 5 contributors
• Applies to: PowerPoint 2019, PowerPoint 2016, PowerPoint 2013, PowerPoint 2010, Microsoft Office PowerPoint 2007

You may experience unexpected behavior when you work with a Microsoft PowerPoint presentation. This behavior may occur because the presentation is damaged. This article contains step-by-step methods that may help you partly or fully restore your presentation.

This article is intended for a beginning to intermediate computer user. You may find it easier to follow the steps if you print this article first.

When you try to open or change a presentation that is damaged, you may experience the following symptoms:

When you try to open a presentation, you receive one of the following error messages:

This is not a PowerPoint Presentation

PowerPoint cannot open the type of file represented by <file_name>.ppt

Part of the file is missing.

You receive the following kinds of error messages:

General Protection Fault

Illegal Instruction

Invalid Page Fault

Low system resources

Out of memory

More Information

How to determine whether you have a damaged presentation.

There are several ways to determine whether you have a damaged presentation. You can try to open the file on another computer that has PowerPoint installed to see whether the unexpected behavior occurs on the other computer. You can try to create a new file in PowerPoint and see whether the unexpected behavior occurs with the new file. This section describes how to use existing presentations and how to create a new file in PowerPoint to determine whether the presentations have the same behavior.

Method 1: Open an existing presentation

• In PowerPoint 2007 select the Microsoft Office Button .
• Select a different presentation, and then select Open.

If this presentation opens and seems to be undamaged, go to Method 3 in this section. Otherwise, go to Method 2 to create a new presentation.

Method 2: Create a new presentation

Step 1: create the presentation.

• In PowerPoint 2007, select Installed Templates , and then select Introducing PowerPoint 2007 .
• Select Create . This process creates a presentation that is based on the template.
• In PowerPoint 2007 select the Microsoft Office Button , and then select Save .
• Type a name for the presentation, and then select Save .
• Exit PowerPoint.

Step 2: Open the new presentation

• In PowerPoint 2007 select the Microsoft Office Button , and then select Open .
• Select the new presentation, and then select Open .

If you cannot open or save the new presentation, go to Method 3.

If you cannot create a new presentation, PowerPoint may be damaged and a repair should be initiated. (See Method 3, Part 2 below.)

Method 3: General troubleshooting

Windows 10, windows 8.1, windows 8, and windows 7.

This procedure allows your computer to restart without startup add-ons. For a clean restart, follow these steps:

Sign in to the computer by using an account that has administrator rights.

Select Start, type msconfig.exe in the Start Search box, and then press Enter to start the System Configuration utility.

If you are prompted for an administrator password or for confirmation, you should type the password or provide confirmation.

On the General tab, select the Selective startup option, and then clear the Load startup items check box. (The Use Original Boot.ini check box is unavailable.)

On the Services tab, select the Hide all Microsoft services check box, and then select Disable all.

This step lets Microsoft services continue to run. After you do a clean restart, you should check Office performance and then resume usual startup.

This procedure will cause the Office program to check for issues and repair itself.

Select the Start button and type Control Panel.

Open the Control Panel, go to Uninstall or change a program (or Add or Remove Programs ).

Scroll through the list of programs and find your version of Microsoft Office. Right-select and then select Change .

We suggest that you do the online repair option.

Methods to try if you cannot open a presentation

Method 1: drag the presentation to the powerpoint program file icon, windows 10, windows 8.1, and windows 8.

Right-click the Windows icon on the Taskbar, and then select Run.

Type one of the following depending on your version of PowerPoint:

Select the Enter key.

Locate the Powerpnt.exe icon in Windows Explorer.

Drag the damaged presentation icon from one window to the Powerpnt.exe icon in the other window.

PowerPoint will try to open the presentation. If PowerPoint does not open the presentation, go to Method 2.

Select Start, and then select Documents. Or select Start and then search for Windows Explorer.

If you have the MSI version of PowerPoint 2013 installed, type %ProgramFiles%\Microsoft Office\office15 (PowerPoint 2013 64 bit) or %ProgramFiles(x86)%\Microsoft Office\office15 (PowerPoint 2013 32 bit), and then press Enter.

If you have PowerPoint 2013 Select-to-Run installed, type C:\Program Files\Microsoft Office 15\root\office15 (PowerPoint 2013 64 bit) or C:\Program Files(x86)\Microsoft Office 15\root\office15 (PowerPoint 2013 32 bit), and then press Enter.

If you have the MSI version of PowerPoint 2016 installed, type %ProgramFiles(x86)%\Microsoft Office\office16, and then press Enter.

If you have PowerPoint 2016 Select-to-Run installed, type %ProgramFiles%\Microsoft Office\root\Office16 (PowerPoint 2016 64 bit) or %ProgramFiles(x86)%\Microsoft Office\root\Office16 (PowerPoint 2016 32 bit), and then press Enter.

Method 2: Try to insert slides into a blank presentation

Step 1: create a blank presentation.

• In PowerPoint 2007, click the Microsoft Office Button , and then click New .
• Select Blank Presentation, and then select Create.

This process creates a blank title slide. You can delete this slide later after you re-create the presentation.

Step 2: Insert the damaged presentation as slides

• On the Home tab, select the arrow next to New slides in the Slides group, and then select Reuse Slides.
• In the Reuse Slides task pane, select Browse. Select the damaged presentation, and then select Open.
• Select Insert Slide for each slide in the damaged presentation.
• In PowerPoint 2007 click the Microsoft Office Button , and then click Save .
• Type a new name for the presentation, and then select Save.

Step 3: Apply the damaged presentation as a template

If the presentation does not look the way that you expect after you try these steps, try to apply the damaged presentation as a template. To do this, follow these steps:

On the File menu, select Save as.

• In PowerPoint 2007 click the Microsoft Office Button , and then click Save as .

This will make a backup copy of the restored presentation that you can use in case the damaged presentation damages this new presentation.

On the Design tab, select More in the Themes group, and then select Browse for Themes.

Select the damaged presentation, and then select Apply. The slide master of the damaged presentation replaces the new slide master.

If you start to experience unexpected behavior after you follow these steps, the template may have damaged the presentation. In this case, use the backup copy to re-create the master slide.

If the backup copy of the new presentation exhibits the same damage or strange behavior as the original presentation, go to Method 3.

Method 3: Try to open the temporary file version of the presentation

When you edit a presentation, PowerPoint creates a temporary copy of the file. This temporary file is named PPT ####.tmp.

The placeholder #### represents a random four-digit number.

This temporary file may be located in the same folder as the location to which the presentation is saved. Or it may be located in the temporary file folder.

Rename the file, and then try to open the file in PowerPoint

Right-select the file, and then select Rename.

Change the old file-name extension from .tmp to .pptx so that the file name resembles the following file name:

PPT ####.pptx

Start PowerPoint.

On the File menu, select Open.

Browse to the folder that contains the renamed file.

Try to open the file in PowerPoint.

More than one file may correspond to the temporary file that was created the last time that you saved the presentation. In this case, you may have to open each file to see whether one is the temporary copy of the presentation.

If there are no temporary files, or if the temporary files display the same kind of damage or strange behavior, go to Method 4.

Method 4: Make a copy of the damaged presentation

• Right-select the presentation, and then select Copy.
• In the Windows Explorer window, right-select in a blank space, and then select Paste.

If you cannot copy the file, the file may be damaged, or the file may reside on a damaged part of the computer's hard disk. In this case, go to Method 5.

If you can copy the file, try to open the copy of the damaged presentation in PowerPoint. If you cannot open the copy of the damaged presentation, try to repeat Method 1 through Method 5 in the "Methods to try if you cannot open a presentation" section below by using the copy of the damaged presentation.

Method 5: Run Error Checking on the hard disk drive

• Exit all open programs.
• Right-click the Start menu and select File Explorer .
• Right-select the hard disk drive that contains the damaged presentation.
• Select Properties, and then select the Tools tab.
• In Error-checking, select Check Now.
• Select the check box Automatically fix file system errors.
• Select the check box Scan for and attempt recovery of bad sectors.
• Select Start.
• Select Start, and then select Computer.
• Right-click the hard disk drive that contains the damaged presentation.
• Select to select the Automatically fix file system errors check box.
• Select to select the Scan for and attempt recovery of bad sectors check box.

Error checking may verify that the presentation is cross-linked and attempt to repair the presentation. However, this is not a guarantee that PowerPoint will be able to read the presentation.

Methods to try if you can open a damaged presentation

Method 1: try to apply the damaged presentation as a template.

• In PowerPoint 2007, select the Microsoft Office Button , and then select New .
• Select Blank Presentation , and then select Create . This process creates a blank title slide. (You can delete this slide after you re-create the presentation.)

Step 2: Insert the damaged presentation into the blank presentation

• On the Home tab, select the arrow next to New slides in the Slides group, and then select Reuse Slides .
• In the Reuse Slides task pane, select Browse .
• Select the damaged presentation, and then select Open .
• Select the Microsoft Office button, and then select Save .

If the presentation does not look the way that you expect it to look after you try follow these steps, try to apply the damaged presentation as a template. To do this, follow these steps:

• On the File menu, select Save as .
• In PowerPoint 2007, select the Microsoft Office Button , and then select Save as .

Type a new name for the presentation, and then select Save .

On the Design tab, select More in the Themes group, and then select Browse for Themes .

Select the damaged presentation, and then select Apply . The slide master of the damaged presentation replaces the new slide master.

If the backup copy of the new presentation still displays damage or strange behavior, go to Method 2.

Method 2: Transfer the slides from the damaged presentation to a blank presentation

• In PowerPoint 2007, select the Microsoft Office Button , and then select Open .
• Locate the damaged presentation, and then select Open .
• Select Blank Presentation , and then select Create . This process creates a blank title slide.

Step 2: Copy slides from the damaged presentation to the new presentation

On the View tab, select Slide Sorter . If you receive error messages when you switch views, try to use Outline view.

Select a slide that you want to copy. On the Home tab, select Copy .

If you want to copy more than one slide at a time, hold down the Shift key, and then select each slide that you want to copy.

Switch to the new presentation. To do this, on the Window tab, select Switch Window in the View group, and then select the new presentation that you created in step 1.

On the View tab, select Slide Sorter .

On the Home tab, select Paste .

Repeat steps 2a through 2f until the whole presentation is transferred.

In some cases, one damaged slide may cause a problem for the whole presentation. If you notice unexpected behavior in the new presentation after you copy a slide to the presentation, that slide is likely to be damaged. Re-create the slide, or copy sections of the slide to a new slide.

If the new presentation shows damage or strange behavior, go to method 3.

Method 3: Save the presentation as a Rich Text Format (RTF) file

If there is damage throughout the presentation, the only option to recover the presentation may be to save the presentation as a Rich Text Format (RTF) file. If this method is successful, it recovers only the text that appears in Outline view.

Step 1: Save the presentation in the RTF file format

• Open the presentation.
• In PowerPoint 2007, select the Microsoft Office Button , select Save As , and then select Other Formats .
• In the Save as type list, select Outline/RTF(*.rtf) .
• In the File Name box, type the name that you want to use, select a location in which to save the presentation, and then select Save .
• Close the presentation.

Any graphics, tables, or other text in the original presentation will not be saved in the .rtf file.

Step 2: Open the .rtf file in PowerPoint

• On the File menu, select Open .
• In the Files of type list, select All Outlines or All Files .
• Select the .rtf file that you saved in step 1d, and then select Open .

This procedure will re-create the presentation based on the original presentation's outline view.

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6 Ways to Fix the “PowerPoint Found a Problem With the Content” Error

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• Review Security Settings
• Repair the Presentation
• Restore an Older Version
• Download or Move the File Location
• Open and Export From Another Program
• Update Microsoft 365

Key Takeaways

• When facing a PowerPoint content error, adjust your security settings to ensure the program's file access.
• Content errors can also be caused by corrupt files, which can be repaired on Windows and Mac.
• Restoring previous versions or changing the file's location may be other solutions if the error persists.

Have you encountered the “PowerPoint found a problem with the content” error when opening a .ppt or .pptx file? If restarting your device didn't work, try these tips to help you get back to work in no time.

1 Review Security Settings

If you're using Windows, a feature known as Protected Views may have mischaracterized your content as a potential security threat, prompting the content error. If you are uncertain about the file's risk level, first scan the file with Microsoft Defender . If there’s nothing wrong with the file, you can temporarily turn off protected views.

• Open PowerPoint.
• On the application's home screen, select Options from the left-hand panel.
• Select Trust Center > Trust Center Settings .
• Click on Protected View .
• Uncheck the Enable Protected View for files originating from the Internet and Enable Protected View for files located in potentially unsafe locations options.
• Click OK to save the new changes and try to open the .ppt file.

There is always some degree of risk when disabling features like Protected View. Once you've fixed your issue, always re-enable those security settings.

Alternatively, Windows users can add the .ppt file to PowerPoint’s Trusted Locations. Again, this method should be reserved for .ppt files coming from a reliable source. From Trust Center Settings :

• Click on Trusted Locations in the left pane.
• Click Add new location > Browse and select the .ppt file’s location.
• Click Add > Save .

If you are on a Mac operating system, you won't find PowerPoint features like Trusted Locations or Protected View. Instead, you can manage PowerPoint's file access in your Mac's Privacy & Security settings:

• Open Settings > Privacy & Security > Full Disk Access .
• Select the + icon . Because this is a security setting, you may be prompted to enter your password.
• Select Microsoft PowerPoint from your applications and click Open .
• A dialogue will prompt you to Quit & Reopen the application in order to give it full disk access.

Lastly, make sure the PowerPoint file isn't locked. Right-click on the file in Finder and select Get Info . Under General, review the Locked checkbox.

2 Repair the Presentation

You can also assess whether a corrupt file is causing the content error by trying to open the PowerPoint presentation from another device. If you still face the same issue, you can attempt to repair the file.

Windows users can do this using PowerPoint's built-in tools. Just launch PowerPoint and click Open . There, browse to the presentation location, extend the Open menu, and select Open and repair .

If you're on a Mac, you can potentially repair a corrupt file if you know how to use Disk Utility . Find this tool in your Applications > Utilities > Disk Utility, and run the First Aid function on the disk where your file is located. The utility will flag if any disk errors might have caused your file to become corrupt, and offer solutions to repair the file system.

When running disk repair functions, we recommend backing up your disk first.

3 Restore an Older Version

If PowerPoint or Disk Utility tools weren’t able to fix the corrupted file, you can look for a previous version of the presentation. Even if you didn't explicitly save an older version, Windows and Mac devices might have an automatic backup on file for you.

Windows' backup tool is fittingly called File History. There are many ways to access the File History feature on Windows 11 . From File History , simply locate your file and restore a previous version.

To use File History, you need to have it enabled beforehand. Otherwise, you won't be able to restore an older version of the PowerPoint file. However, now's a good time to enable File History to prevent future mishaps.

Alternatively, locate the troublesome presentation directly from your File Explorer window. Right-click the file and select Show more options > Restore previous versions . If there is an older version listed, go ahead and restore it.

The Time Machine feature can be your best friend if you're using a Mac. Apple's support page recommends first opening the folder containing the file you'd like to restore in Finder. Then you can use Launchpad to open Time Machine and select the presentation. If there is a backup, there will be an option to Restore it.

4 Download or Move the File Location

A PowerPoint presentation stored in a synchronized, cloud-based folder or a temporary file system could also cause content errors. If you received the presentation by email, for instance, try to download the file again. Ensure it's in your local Downloads folder, on your Desktop, or in a specified folder related to your project.

If you work with a synchronized folder system like Google's Drive for Desktop , you can try copying the .ppt or .pptx file from that cloud folder to your local drive. Then, try opening the presentation again.

5 Open and Export From Another Program

Sometimes, if a .ppt or .pptx file does not open in PowerPoint, it will open in another similar program. Because apps like Keynote and Google Slides are equipped to import PowerPoint files, try to open your finicky presentation in one of those programs.

Here is how to open a PowerPoint file in Google Slides , a browser platform available on any operating system:

• Log in to Google Drive and select New > Google Slides .
• Select File > Open and navigate to the Upload tab.
• Browse to or drag in your PowerPoint file, and Google will convert and open it as a Google Slides presentation.
• From here, feel free to continue your work in Google Slides. Otherwise, re-export it for use in PowerPoint by selecting File > Download > Microsoft PowerPoint (.pptx) .

If you use a Mac, you can also use the Keynote app to open a PowerPoint file, and the steps are very similar.

6 Update Microsoft 365

Lastly, Microsoft 365 apps don’t always work properly if you haven’t updated them in a while. In this case, you should update Microsoft 365 to the latest version available. Depending on your operating system, there are a couple of different ways to do this.

On Windows, launch any Microsoft 365 app and select Account from the left-side panel. There, click on Microsoft 365 and Office Updates menu and select Update now .

If something goes wrong during the update process, see how to fix Microsoft 365 error code 30015-26 .

On Mac, it's just as easy. Again, open a Microsoft 365 app and click on Help > Check for Updates . This will launch an update if there is one available. To save time later, you may also choose to check the box to Automatically keep Microsoft apps up to date .

Hopefully, the solutions above helped you fix the “PowerPoint found a problem with the content” error. Most of the time, you have to move the file out of a synchronized folder or fix a corrupted file. Now, the hard work begins in making an engaging PowerPoint presentation for your peers!

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• Microsoft PowerPoint
• Troubleshooting

6 Ways to Fix “PowerPoint Found a Problem With Content” on Windows

Pankil is a Civil Engineer turned freelance writer. Since his arrival at Guiding Tech in 2021, he delves into the world of how-tos, and troubleshooting guides for Android, iOS, and Windows. Besides his new-found love for mechanical keyboards, he's a disciplined footfall fan and loves international travel with his wife.

• In most cases, you should be able to fix the “PowerPoint found a problem with content” error by repairing or unblocking the file.
• Disabling the Protected View feature in PowerPoint can also help fix this error.
• You may have to restore an older version of your presentation if nothing else works.

Fix 1: Repair the Presentation File

When you receive the “PowerPoint found a problem with content” error, PowerPoint offers the option to repair the file. You should first use this option to allow PowerPoint to fix any corrupt or damaged elements within your PPT file. If it’s just a minor issue, this will resolve the error and get PowerPoint to open your file on Windows.

Fix 2: Unblock the File

PowerPoint may fail to open a file if it was modified by an untrusted program or downloaded from the internet. In that case, you will need to unblock the PowerPoint file first.

Step 1: On your PC, locate the PowerPoint file that’s triggering the error. Right-click on it and select Properties .

Step 2: Under the General tab, clear the Unblock checkbox at the bottom and hit Apply followed by OK .

Fix 3: Disable Protected View

Several users on the Microsoft forums reported fixing the “PowerPoint found a problem with content” error by temporarily disabling the Protected View feature. However, you should only do this if you are opening a file that you created yourself or that you received from a trusted source.

Step 1: Open Microsoft PowerPoint and click the File menu at the top-left corner.

Step 2: Select Options from the left sidebar.

Step 3: In the PowerPoint Options window, switch to the Trust Center from the left sidebar and then click the Trust Center Settings button from the right pane.

Step 4: Choose the Protected View tab from the left sidebar, uncheck three checkboxes in the right pane under the Protected View section, and click OK to save changes.

Fix 4: Mark the Folder Containing the File as a Trusted Location in PowerPoint

Errors like “PowerPoint found a problem with content” or “PowerPoint found unreadable content in PPTX” can also arise if your presentation file is located in an untrusted folder on your PC. To fix this, you need to mark the folder containing your presentation as a trusted location in PowerPoint. Here are the steps for the same.

Step 1: In Microsoft PowerPoint, head to File > Options .

Step 2: Click on the Trust Center from the left sidebar and then click the Trust Center Settings button in the right pane.

Step 3: Choose the Trusted Locations from the left sidebar and click the Add new location button from the right pane.

Step 4: Click the Browse button and head to the folder containing your PPT files. Then, hit OK .

Fix 5: Move the File Out From the Synchronized Folder

Are you getting the “PowerPoint found a problem with content” error while accessing files stored in a cloud storage folder like OneDrive? You can copy it from the cloud storage folder to your computer’s local hard drive and open it.

Locate the problematic PPT file, right-click on it, and select the Copy option . Then, switch to your preferred location on the hard drive and press Ctrl + V keyboard shortcut to paste the file. After that, check if PowerPoint can open it.

Fix 6: Restore an Older Version of the File

Lastly, if none of the above tips work, your PowerPoint file may be irreparably corrupted. In that case, your best option is to restore an older version of the PPT file. Of course, this is only possible if you have previously backed up the file in OneDrive .

Step 1: Press the Windows + S keyboard shortcut to open the search menu, type in OneDrive and select Open .

Step 2: In the File Explorer window that opens, locate your PowerPoint file. Right-click on it and select Show more options .

Step 3: Select the Version history option from the context menu.

Step 4: Hover your mouse over an earlier version of the file on the list. Click the three horizontal dots next to it and select Restore .

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Last updated on 15 May, 2024

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'PowerPoint found a problem with the content in...' PPTX error message

I'm searching for a way to open a PPTX that receives the following error message: "PowerPoint found a problem with content in ... PowerPoint can attempt to repair the presentation."

My computer crashed while working on a PPT. The PPT was created with Microsoft Office 365 software on my own laptop and is saved to OneDrive. After rebooting, PowerPoint could not open the PPT and displayed the above error message. Other PPTs open without error.

I have unsuccessfully tried:

- Clicking "Repair" in the above error message

- Moving the file from OneDrive and attempting to open from the desktop - Adding desktop to trusted locations in Trust Center - Disabling protected view in Trust Center

- Reuse slides function in PowerPoint (same error message occurs)

- Restoring from Previous Versions in Properties ("There are no previous versions available")

- I have checked and the file is not blocked

- I have read/tried everything on this previous thread:  https://answers.microsoft.com/en-us/msoffice/forum/all/powerpoint-found-a-problem-with-content-in/a64a05dd-3239-4ea7-9ce5-dfbcef550111

Thank you in advance for any advice!

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Reported content has been submitted​

Replies (6) 

• Microsoft Agent |

Hi Kashuf102

Thanks for posting the thread on our forum.

As per your description, please don’t worry we can work together to narrow down and resolve the situation.

1. Please create a new presentation with the same content to see if the problem will happen again.

2. Go to PowerPoint online to see if you can open this presentation successfully.

3. Use online repair to check the result. Reference: Repair an Office application (microsoft.com)

Since you mentioned you have tried all methods but the issue still persists, we want  to collect some information with you:

Can you tell us your PowerPoint product information to us? Open a presentation>Click File>Account> to give a screenshot.

If it’s convenient to you, can you send a copy of the affected file in your end to us by Private Messages - Microsoft Community to help us do a test in our environment to find the root cause?

Appreciate your patience and understanding.

Was this reply helpful? Yes No

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

Thanks for your feedback.

Thank you so much for your reply. I have tried your advice and my results are as follows:

1. All my other presentations with similar content work completely fine, just this one has been affected.

2. When I try to open it in PowerPoint online, I get an error message saying 'Sorry, we cannot open this presentation because we ran into a problem' and directs me to open it in the desktop app, where it once again says 'there is an error with the content' etc.

3. I followed the Office repair instructions, but it won't allow me to click the modify button (screenshot attached below for reference)

I also took a screenshot of what I think is my PowerPoint product information. I followed your steps, which led me to view all of my Office account information, and then clicked About PowerPoint, and this is what I found at the top of the window.

I am also happy to send a copy of my file privately for further work.

Thank you again for all of your help so far.

Best wishes,

Thank you for coming back to forum. We also appreciate that you spent your precious time doing those tests and provide the detailed information to us.

Based on your description, if all other presentations with similar content  can work well, it seems that the root cause is the specific presentation itself.

We will do a test on our end for your presentation and tell you the result when we receive the copy file from your end.

Appreciate your patience and understanding again.

We received your file and we meet the same error message like yours as the screenshot below:

So we're sorry to tell you that maybe the issue is related to this presentation itself. This file maybe crushed. We're really sorry about it and we do understand you want to restore it.

Since you mentioned that the other presentation with the similar content are work fine, so we suggest you can use the other presentation instead of this one. We‘re really glad that all your other presentation are work fine.

Really appreciate your patience and understanding! I hope that you are keeping safe and well!

Best regards,

I appreciate all your help with this. Before I give up on this file, do you know if there is anything that can be salvaged from this presentation, or has it been corrupted in its entireity?

Thanks for writing back and apologies for the delay in the response as I was out of the office due to the weekend.

For the situation you encountered, we do understand the inconvenience caused and apologize for it.

We do understand  you want to recover the content in your presentation, we also know the data is very important to you. So we have already tried our best effort to search methods and expect to  find a way can help you recover the content. But we’re also very disappointed that we still have no good idea to do this.

We really feel terrible about not being able to help you recover the content, because it is the presentation itself crushed, so it’s a pity that we can’t find some way to get back it.

Really appreciate your patience and understanding.

1 person found this reply helpful

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