Defining Ad Hoc Agent Assignment

Prerequisites.

You have defined the workflow for which you want to enable ad hoc agent assignment in the Workflow Builder.

You are in the Workflow Builder. The workflow is opened in change mode.

You can define an ad hoc agent assignment for a workflow. This enables the user who starts the workflow to assign a recipient to all relevant steps at the start of execution. This user can also change the assignment of recipients for steps that have not yet been completed at any time during execution of the workflow.

Identify all the steps for which you want to enable ad hoc agent assignment.

Delete the responsible agents in the respective step definition.

The system adds container elements required for the ad hoc agent assignment to the workflow container. An expression is assigned automatically to the input fields for the responsible agents of a step as well.

If you want to deactivate ad hoc agent assignment for particular steps, replace the expression for the responsible agents with an entry. If you want to integrate steps added subsequently into the ad hoc agent assignment, repeat steps 2 and 3.

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1804111 - Perform Task-Specific Customizing - Assign Agent

In the workflow configuration, the option to 'Assign Agents' for GRC-AC is not visible, when GRC and Plugin are in the same system.

Environment

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Assign Agents, Task Specific Customizing, missing agents, task agent list missing, PFTC, standard task, activate agents, 76308026, SWE2 , KBA , GRC-SAC-CONF , Configuration , GRC-SAC-WF , Workflow , GRC-SAC-UPG , Installation & Upgrade , How To

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