• • Effectively resolved first line application queries for over 150+ clients on a weekly basis.
  • • Improved ticketing resolution time by 25% by applying strategic problem-solving techniques.
  • • Worked closely with development teams to address and rectify complex application issues, enhancing application reliability by 30%.
  • • Ensured 95% of customer SLAs are consistently met through diligent tracking.
  • • Coordinated with the Product Manager to provide specification support for future development, facilitating the delivery of 10+ product updates.
  • • Handled 200+ customer queries weekly, maintaining a high customer satisfaction rate of 98%.
  • • Contributed to UAT and live environment testing, identifying and rectifying errors for robust software performance.
  • • Supported the implementation of 5+ major software updates, ensuring seamless transition and minimal downtime.
  • • Prepared comprehensive training materials that have raised new-user competency by 35% over a quarter.
  • • Set up UAT and Live environments for 10+ new customers.
  • • Reduced resolution times by 30% through optimizing support protocols.
  • • Administered customer environments in line with solution requirements, ensuring flawless user experience.
  • • Assisted in release testing and troubleshooting, enhancing product stability by 40%
  • • Coordinated with the Project Manager in customer project reviews, aiding in smooth project to operations transition.

5 Application Support Analyst Resume Examples & Guide for 2024

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Resume Guide

Simple guide to your application support analyst resume format.

Designing your application support analyst resume experience to grab recruiters' attention

How to create an impactful Application support analyst resume skills section

Optimizing the education and certification sections of your application support analyst resume, crafting the application support analyst resume summary or objective: a blend of achievements, aspirations, and uniqueness, four additional sections to consider for your application support analyst resume, key takeaways.

Application Support Analyst resume example

A common resume challenge faced by Application Support Analysts is demonstrating the ability to handle complex technical issues in a highly pressured environment, effectively translating this hands-on experience into clear, concise, and compelling resume content. Our guide can assist in overcoming this challenge by providing targeted advice on how to craft impactful situation-action-result (SAR) statements, which allow you to succinctly showcase your problem-solving skills and the positive impact of your actions within past roles.

Dive into our concise guide to learn how to:

  • Show your application support analyst career's brightest moments through your resume's summary, objective, and experience sections.
  • Explore top-notch application support analyst resume examples to understand how to distinguish yourself from other candidates.
  • Identify the most sought-after application support analyst skills and certifications in the industry.
  • Design a structured yet unique resume layout.

Recommended reads:

  • Product Support Specialist resume
  • IT System Administrator resume
  • Linux System Administrator resume
  • Junior Salesforce Admin resume
  • Service Desk Analyst resume

Successful application support analyst resumes all have something in common - candidates invest in a simple resume layout . One that is easy to read, makes a good first impression, and is adapted to their professional experience.

There are three distinct resume formats , which help you focus on different aspects of your resume. Those are:

  • A reverse-chronological resume format - puts your most recent experience in the spotlight
  • A functional skill-based resume format that makes your transferrable skills the center of attention
  • A hybrid resume format - it combines skills and experiences.

What's more, keep in mind that your resume usually goes through an ATS (Applicant Tracker System) (i.e. the software used by companies in the hiring process).

The application support analyst resumes that suit the ATS:

  • incorporate exact match keywords and skills from the job description;
  • should be no longer than two pages;
  • should be submitted in a PDF format, unless specified otherwise.

Upload your resume

Drop your resume here or choose a file . PDF & DOCX only. Max 2MB file size.

Consider incorporating design elements like icons or charts to enhance your resume's visual appeal and readability. But remember, the key is subtlety; don't let design overshadow content.

Essential application support analyst resume sections for a comprehensive overview:

  • Header: Enables recruiters to swiftly access your contact details and peruse your latest work portfolio.
  • Summary or Objective: Offers a snapshot of your career milestones and aspirations.
  • Experience: Demonstrates alignment with job prerequisites and highlights your tangible contributions.
  • Skills: Captures the full spectrum of your expertise, making you a compelling application support analyst candidate.
  • Education & Certifications: Bridges potential experience gaps and underscores your dedication to the field.

What recruiters want to see on your resume:

  • Experience with specific software, systems, or platforms relevant to the role. This could include ticketing systems, monitoring tools, and databases.
  • Problem-solving and troubleshooting skills which are crucial in responding to and resolving application-related issues.
  • Knowledge of ITIL or other industry standard methodologies for IT service management.
  • Exceptional communication and customer service skills, especially as it relates to technical explanations to non-technical users.
  • Evidence of ongoing learning and certification, such as Microsoft Certified: Azure Administrator Associate or AWS Certified SysOps Administrator, indicating a commitment to keeping up with advancements in the field.
  • Resume Layout

Designing your application support analyst resume experience to grab recruiters' attention

For the application support analyst position, it's crucial to show how your expertise matches what they're looking for.

Your resume experience section can be a game-changer. Ensure you:

  • Feature roles most relevant to the application support analyst job you're targeting.
  • Avoid diving too deep into ancient history - unless what you did a decade ago is super relevant to the application support analyst role.
  • Structure each bullet to first describe what you did, followed by the skills you utilized, and then the impact of your efforts.
  • Quantify your achievements with numbers, possibly highlighting the broader impact on the organization.
  • Emphasize transferable skills - those you've gained in past roles that could be valuable in your new role. This showcases your unique professional value.

Crafting the experience section doesn't mean detailing every job you've ever had. Check out the application support analyst resume samples below to see how top professionals present their experience.

  • Provided application support and troubleshooting for internal and external users, ensuring timely resolution of issues.
  • Collaborated with cross-functional teams to analyze, diagnose, and resolve software defects, resulting in a 30% reduction in application downtime.
  • Implemented proactive monitoring tools, reducing system failures by 20% and improving overall system stability.
  • Developed and delivered end-user training sessions on software functionality, empowering users to effectively utilize the applications.
  • Created comprehensive documentation on support processes, troubleshooting techniques, and frequently asked questions, enhancing knowledge sharing within the team.
  • Delivered second-level application support, investigating and resolving complex technical issues for a global customer base.
  • Led the successful migration of a critical application to a new platform, minimizing disruption and ensuring seamless user experience.
  • Collaborated with development teams to prioritize and implement bug fixes, resulting in a 15% reduction in customer-reported issues.
  • Performed root cause analysis and implemented preventive measures, reducing recurring incidents by 25%.
  • Participated in regression testing and quality assurance activities to ensure software reliability and adherence to specifications.
  • Provided first-line support for a portfolio of business-critical applications, addressing user inquiries and resolving technical issues.
  • Collaborated with vendors to implement system upgrades and enhancements, ensuring optimal performance and functionality.
  • Assisted in the development and execution of test plans for new software releases, identifying and reporting defects to development teams.
  • Contributed to the creation of a knowledge base, documenting known issues and solutions for efficient troubleshooting.
  • Participated in on-call rotation to provide 24/7 support, maintaining high availability and minimizing downtime.
  • Supported users in configuring and customizing commercial software applications, ensuring alignment with business requirements.
  • Collaborated with clients to gather and analyze software enhancement requests, translating them into actionable development tasks.
  • Assisted in the design and implementation of software integrations, improving data flow and synchronization between systems.
  • Developed SQL queries and scripts to extract, manipulate, and analyze data, supporting reporting and decision-making processes.
  • Facilitated user acceptance testing and conducted training sessions, resulting in smooth software deployments and user adoption.
  • Providing technical support for enterprise-level applications, resolving complex issues and ensuring customer satisfaction.
  • Collaborating closely with development teams to reproduce and investigate software defects, driving timely resolutions.
  • Leading the implementation of automated monitoring solutions, reducing incident response time by 40%.
  • Mentoring junior support analysts, facilitating their professional growth and enhancing team performance.
  • Contributing to knowledge base articles and best practice documentation, promoting efficient support practices across the organization.
  • Provided application support for a diverse client base, addressing user inquiries and resolving technical issues via phone and email.
  • Developed and maintained comprehensive incident tracking and resolution system, ensuring accurate and timely record-keeping.
  • Collaborated with development teams to test and deploy new software releases, ensuring smooth transitions and minimal disruption.
  • Conducted performance tuning and optimization of database queries, resulting in a 25% reduction in application response time.
  • Participated in customer-facing meetings to understand business requirements and provide tailored technical solutions.
  • Provided comprehensive support for enterprise resource planning (ERP) systems, troubleshooting complex technical issues.
  • Collaborated with cross-functional teams to implement system upgrades and enhancements, ensuring seamless operations.
  • Assisted in the development and execution of test plans and scripts for ERP module implementations.
  • Supported end-users in training sessions and workshops, facilitating their adoption of ERP functionalities.
  • Contributed to continuous process improvement initiatives, streamlining support procedures and enhancing customer satisfaction.
  • Provided technical assistance for web-based applications, resolving user-reported issues and escalating complex cases as necessary.
  • Collaborated with development teams to reproduce and debug software defects, ensuring timely resolution.
  • Developed and maintained troubleshooting guides and knowledge base articles, enabling efficient issue resolution.
  • Assisted in the creation and execution of test plans for new application features and enhancements.
  • Contributed to process improvement initiatives, optimizing support workflows and enhancing customer satisfaction.
  • Provided application support for a suite of financial software products, addressing inquiries and resolving technical issues.
  • Collaborated with clients to gather requirements and customize software configurations, ensuring optimal functionality.
  • Led the successful migration of a major client to the latest software version, resulting in improved performance and increased client satisfaction.
  • Developed SQL queries and reports to extract and analyze financial data, supporting decision-making processes.
  • Conducted training sessions for end-users, empowering them to utilize software features effectively.
  • Provided technical support for mobile application platforms, assisting users in troubleshooting and resolving issues.
  • Collaborated with development teams to identify and resolve software defects, ensuring high-quality user experience.
  • Performed rigorous testing and quality assurance activities, including load testing and compatibility testing on various devices.
  • Developed user guides and documentation, simplifying user onboarding and reducing support inquiries.
  • Participated in regular team meetings to discuss emerging issues and share knowledge with colleagues.

Quantifying impact on your resume

  • Include the number of applications or systems you have supported. This shows your capability to handle multiple tasks and manage complexity.
  • List the number of software bugs or issues resolved, which indicates problem-solving skills and efficiency.
  • Quantify the percentage improvement in system uptime or availability due to your contributions, demonstrating your impact on system stability.
  • Detail the number of users you've supported or trained, showing your ability to communicate and transfer knowledge effectively.
  • Mention the frequency of status reports or documentation you've produced as this demonstrates accountability and thoroughness.
  • Highlight any reduction in support ticket resolution time under your service, indicating efficiency and user satisfaction.
  • Showcase the size of the data sets you have worked with, illustrating your ability to handle large-scale data operations.
  • Note the number of process improvements or automations implemented, proving your initiative and drive for efficiency.

Building a application support analyst resume when experience is sparse

If you're light on relevant experience, consider highlighting:

  • Short-term roles or internships undertaken during your academic years.
  • Contractual roles, emphasizing their relevance and the outcomes achieved.
  • Alternative resume formats, such as functional or hybrid, that spotlight your skills.
  • Research roles, especially if they involved significant projects or if your contribution was pivotal to the project's success.
  • Resume Keywords
  • Resume Buzzwords

Remember, the experience section isn't just about traditional roles. It's a space to highlight all professional learning, whether from internships, contract roles, research projects, or other relevant experiences. If it's added value to your skill set for the application support analyst role, it deserves a mention.

Recruiters always care about the skill set you'd bring about to the application support analyst role. That's why it's a good idea to cherry pick yours wisely, integrating both hard (or technical) and soft skills.

Hard skills are gained through studying, are certifiable, and it's impossible to do your job without them. All in all, they show your suitability for the technical aspect of the role.

Your soft skills are those personality traits you've gained over time and most often than not - outside of the workplace. Soft skills are more difficult to quantify but are definitely worth it - as they show how you'll fit and adapt into a new team environment.

How do you build the skills section of your resume?

  • Include up to five or six skills in the section as keywords to align with the advert.
  • Create a specific technical skills section to highlight your hard skills aptitude.
  • Read more about the culture of the company you're applying and cherry pick the soft skills you have that deserve a mention.
  • Make sure you answer the majority of the job requirements that are in the advert within your skills section.

A application support analyst's resume requires a specific skill set that balances both industry-specific hard skills with personal, soft skills. Discover the most often used ones on application support analyst resumes from our list:

Top skills for your application support analyst resume

Understanding of application lifecycle management

Knowledge of SQL and databases

Troubleshooting and debugging skills

Experience with ITSM tools like ServiceNow or Jira

Understanding of software development methodologies, e.g., Agile, Scrum

Technical understanding of operating systems, e.g., Windows, Linux

Knowledge of scripting languages such as Python, Shell scripts

Familiarity with cloud platforms like AWS, Azure

Knowledge of network protocols, firewalls, and VPNs

Understanding of ITIL framework

Problem-solving skills

Excellent communication skills

Teamwork and collaboration

Customer service orientation

Analytical thinking

Time management



Stress management

If you're in the process of learning a pivotal skill for the role, mention this on your resume. It demonstrates initiative while maintaining transparency.

Your education and certification sections can be game-changers on your application support analyst resume, showcasing your commitment to professional growth.

For the education section :

  • Highlight advanced education, noting the institution and duration.
  • If you're currently studying, mention your expected graduation date.
  • Exclude degrees that don't align with the job's requirements.
  • If relevant, delve into your academic journey, spotlighting significant achievements.

When listing degrees and certifications:

  • Feature those directly relevant to the role.
  • Highlight recent and significant knowledge or certifications at the top of your resume.
  • Provide essential details like the issuing institution and dates for credibility.
  • Avoid listing irrelevant degrees or certifications, such as your high school diploma or unrelated specializations.

Remember, even if you're tempted to omit your education or certifications, they can offer a competitive edge, signaling a long-term commitment to the industry.

Best certifications to list on your resume

  • Cisco Certified Network Professional (CCNP), Cisco
  • Red Hat Certified System Administrator (RHCSA), Red Hat
  • AWS Certified Cloud Practitioner (ACCP), Amazon Web Services
  • CompTIA A+ Certification, CompTIA
  • Certified Information Systems Security Professional (CISSP), International Information System Security Certification Consortium
  • Certified Information Systems Auditor (CISA), ISACA

If you're in the process of obtaining a certification listed in the job requirements but haven't completed it yet, be transparent. Mention your ongoing training and the expected completion date. Honesty is always the best policy on a resume.

  • Coursework on Resume
  • Major Minor on Resume

Whether you opt for a resume summary or objective depends on your career trajectory.

  • If you have a rich tapestry of relevant achievements, a resume summary can spotlight these accomplishments.
  • If you're relatively new or transitioning, a resume objective can articulate your aspirations and how they align with the role.

Regardless of your choice, this section should encapsulate your unique value proposition, blending your technical and interpersonal strengths.

Resume summary and objective examples for a application support analyst resume

  • Dynamic professional with over 8 years' experience in application support. Exceptional technical acumen with proficiency in SQL, Windows Server management, and .Net applications. Proven track record of reducing downtime by 15% through preventive troubleshooting.
  • Exceptionally detailed-oriented individual boasting a 7-year stint in software development, now eager to leverage that knowledge in an application support role. Proficient in Python, SQL, and server monitoring tools. Successfully led the development of a key company product, improving efficiency by 20%.
  • IT specialist with 5 years' experience in network administration, seeking to translate those skills into an application support role. In-depth understanding of server infrastructure and ITIL processes. Recognized for resolving critical issues leading to 18% increase in system stability.
  • Data analyst with a 4-year tenure, keen to transition to application support. Strong grip on data management systems, SQL, and Python. Implemented a data-driven decision-making process, increasing operational efficiency by 10%.
  • Recent graduate with a Bachelor's degree in Computer Science, eager to channel my technical prowess in Python, SQL, and Java to thrive in an application support setting. My goal is to utilize my problem-solving skills to ensure seamless application operations and user satisfaction.
  • Passionate tech enthusiast pursuing a first step in the application support domain. Armed with a deep understanding of .Net framework and SQL, I am committed to using my strong troubleshooting skills to maintain and improve the performance of business-critical applications.

To give a fuller picture of who you are, consider adding these sections to your application support analyst resume:

  • Awards - to showcase your achievements.
  • Interests - to share passions outside of work.
  • Publications - to highlight your contributions to the field.
  • Projects - to spotlight significant accomplishments, even those outside of traditional work settings.
  • The format and layout of your application support analyst resume should reflect your career experience;
  • Use the resume summary and objective to highlight your most prominent accomplishments;
  • Always be specific about your experience and consider what value each bullet adds to your application support analyst application;
  • Consider how your academic background and technical capabilities could further showcase your alignment to the role;
  • Your soft skills should contribute to your overall application support analyst profile - aligning your personality with your professional self.

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Application Support Analyst Resume Examples

Are you looking for a job as an Application Support Analyst? If so, you’re probably in the middle of building your resume. Crafting an effective resume can be a daunting task, but it doesn’t have to be. With this guide, you’ll learn how to write an Application Support Analyst resume that stands out and gets you noticed by hiring managers. We’ll review what to include in your resume, provide some examples and tips, and even suggest a few resume-writing services that can help you create a resume that makes a great first impression.

If you didn’t find what you were looking for, be sure to check out our complete library of resume examples .


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Application Support Analyst

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

I am an experienced Application Support Analyst with 8 years of experience managing the implementation, maintenance, and monitoring of software systems, providing 1st and 2nd line support, and working with customers to diagnose and solve technical issues. I have a strong technical background with a strong understanding of IT systems, web applications, and databases. I have excellent communication and problem- solving skills and I am available to start work immediately.

Core Skills :

  • Application support and maintenance
  • Software monitoring and diagnostics
  • IT systems and web application troubleshooting
  • Database management
  • Customer service and support
  • Problem solving and critical thinking
  • Documentation and report writing
  • Technical and non- technical communication

Professional Experience :

Application Support Analyst – ABC Inc. – 2017- 2021

  • Led the implementation, maintenance, and monitoring of software systems
  • Provided 1st and 2nd line support, and interacted with customers to diagnose and solve technical issues
  • Monitored system performance, identified and addressed any issues
  • Developed and updated technical documentation, user manuals, and SOPs
  • Collaborated with cross- functional teams to identify and resolve any technical issues

Application Support Technician – XYZ Inc. – 2013- 2017

  • Performed troubleshooting and maintenance of IT systems, web applications, and databases
  • Developed and implemented technical documentation and user manuals

Education :

Bachelor of Science in Computer Science – ABC University – 2010- 2013

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Application Support Analyst Resume with No Experience

Recent college graduate with significant knowledge in troubleshooting, software programming, and customer service. Passionate about technology and eager to obtain a role as an Application Support Analyst.

  • Strong technical knowledge in software applications
  • Highly organized and detail- oriented
  • Excellent problem- solving and analytical skills
  • Excellent communication, interpersonal, and customer service skills
  • Ability to work in a fast- paced environment

Responsibilities :

  • Monitor and assess performance of computer software applications
  • Provide technical support for software applications
  • Troubleshoot and resolve software application issues
  • Assist with the testing and development of new software applications
  • Document and track software application issues
  • Develop training materials and assist with user training
  • Provide customer service and answer customer inquiries
  • Keep up- to- date with software application trends and updates

Experience 0 Years

Level Junior

Education Bachelor’s

Application Support Analyst Resume with 2 Years of Experience

Dynamic and detail- oriented Application Support Analyst with 2 years of experience providing exceptional client service in a fast- paced environment. Proven expertise in troubleshooting complex software issues and providing user- friendly technical support. Able to quickly acquire new knowledge and develop successful strategies to resolve customer challenges.

  • Software Troubleshooting
  • Technical Troubleshooting
  • Client Service
  • System Configuration
  • User Support
  • Technical Documentation
  • Problem Resolution
  • Software installation
  • Network Administration
  • Investigated and solved user- reported issues with software applications
  • Performed software installations, configuration and troubleshooting
  • Developed system support documentation and user guides
  • Diagnosed, troubleshot and resolved technical issues
  • Performed system and application tests to ensure functionality
  • Assisted in the implementation of new software applications
  • Provided technical guidance and training to users
  • Monitored, managed and maintained network systems and applications

Experience 2+ Years

Application Support Analyst Resume with 5 Years of Experience

Experienced Application Support Analyst with 5 years of expertise in providing technical assistance and guidance to users. Proven ability to diagnose and troubleshoot software and hardware problems. Skilled in working with a variety of software applications and providing effective customer service to address user complaints. Possess excellent communication and interpersonal skills with the ability to interact with people at all levels.

Core Skills

  • Database Administration
  • Customer Support
  • Problem Solving
  • Documentation
  • Technical Writing
  • Diagnostics


  • Provided technical assistance and responded to inquiries from internal and external customers.
  • Performed in- depth troubleshooting to identify root cause of software and hardware problems.
  • Resolved various issues on different levels such as software, network, and system.
  • Created and maintained user accounts and access privileges.
  • Performed system administration tasks such as software installations, upgrades, and patches.
  • Configured and maintained databases, applications, and systems in order to ensure optimal performance.
  • Assisted in the preparation of technical documents and user manuals.

Experience 5+ Years

Level Senior

Application Support Analyst Resume with 7 Years of Experience

Highly experienced and organized Application Support Analyst with 7 years of industry experience in providing effective support to ensure the stable performance of applications. Excellent problem- solving and critical thinking skills combined with a strong customer service focus. Possess a Bachelor’s degree in Computer Science and certifications in CompTIA A+, Cisco CCNA, Oracle Database 11i and CompTIA Linux+.

  • Expert knowledge of IT support and applications
  • Outstanding problem- solving and critical thinking skills
  • Proficient in the use of software tools and technologies
  • Excellent customer service orientation
  • Ability to prioritize tasks and work independently
  • Ability to work in a team environment
  • Excellent communication and interpersonal skills
  • Providing technical support and maintenance for applications
  • Resolving customer inquiries and requests in a timely manner
  • Testing and troubleshooting applications to identify and resolve issues
  • Collaborating with developers and engineers to resolve technical issues
  • Identifying root cause issues and recommending solutions
  • Monitoring the performance of applications and systems and making recommendations for improvement
  • Participating in the development and implementation of applications
  • Ensuring compliance with organizational policies and procedures
  • Preparing and maintain documentation related to applications and systems
  • Providing support for software upgrades, patching and system updates

Experience 7+ Years

Application Support Analyst Resume with 10 Years of Experience

Highly experienced and motivated Application Support Analyst with 10 years of experience in managing and troubleshooting applications, software, and hardware. Adept at providing technical support for clients, identifying and resolving system issues, and monitoring and upgrading applications. Possesses excellent analytical and problem- solving skills and is able to work collaboratively with colleagues, clients, and other stakeholders.

  • Application Support
  • Technical Support
  • System Troubleshooting
  • Application Maintenance
  • System Monitoring
  • Software Upgrades
  • Issue Resolution
  • Hardware/Software Installation
  • Team Collaboration
  • Client Support
  • Analytical Problem- Solving
  • Provided technical support to clients in using applications and resolving issues
  • Identified and troubleshot system and application issues and provided solutions
  • Monitored and upgraded applications on a regular basis to ensure optimal performance
  • Installed and configured applications, hardware and software to meet client needs
  • Collaborated with teams to effectively identify, analyze, and resolve system issues
  • Assisted with testing applications and software to identify and fix deficiencies
  • Provided training and assistance to clients in using and troubleshooting applications
  • Assisted with the development of new applications, software, and hardware systems

Experience 10+ Years

Level Senior Manager

Education Master’s

Application Support Analyst Resume with 15 Years of Experience

A highly experienced and motivated Application Support Analyst with 15 years of experience providing end- user support on various applications. Skilled in troubleshooting, improving, and supporting complex applications. Expert in creating and implementing solutions to minimize downtime and maintain a high level of system performance. Experienced in creating test plans, developing database queries, and performing system upgrades. Possesses the ability to quickly identify and solve application problems, as well as provide excellent customer service.

  • System Analysis
  • Troubleshooting & Problem Solving
  • Test Plan Development
  • Database Query & Maintenance
  • Application Performance Management
  • Application Enhancements
  • System Upgrades
  • Customer Service
  • Responding to service requests, providing troubleshooting and end- user support for applications.
  • Analyzing and improving existing applications to ensure optimal performance.
  • Creating test plans to ensure the proper functioning of applications.
  • Developing database queries to improve application performance.
  • Maintaining system security and reliability.
  • Performing system upgrades and enhancements.
  • Working with internal teams to resolve application issues.
  • Providing training and technical support to end- users.
  • Assisting with the development and implementation of application strategies.

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a Application Support Analyst resume?

A resume for an Application Support Analyst should include the following items:

  • Knowledge of operating systems, hardware, databases, and software applications
  • Troubleshooting experience and problem-solving skills
  • Technical writing and communication abilities
  • Project management and leadership skills
  • Ability to work independently and as part of a team
  • Ability to multi-task and prioritize workloads
  • Expertise in identifying and resolving application-related issues
  • Experience providing end-user application support
  • Experience in providing remote support to customers
  • Experienced in testing software applications
  • Knowledge of scripting and automation
  • Ability to understand business processes and how they relate to applications
  • Proactive approach to system maintenance and upgrades
  • Knowledge of ITIL best practices

What is a good summary for a Application Support Analyst resume?

A strong application support analyst resume should accurately reflect the skills and experience you have in the world of IT support and application troubleshooting. An effective summary should emphasize your expertise in resolving customer service issues, working with complex software systems, and managing end-user training. Your summary should also highlight your experience in providing technical support, debugging and troubleshooting, and maintaining application and system performance. Include specific examples of how you have successfully implemented and managed technical solutions, identified and corrected system issues, and provided excellent customer service. When crafting your resume summary, you should demonstrate your ability to work successfully in a fast-paced environment and showcase your technical skills and experience in an engaging and concise manner.

What is a good objective for a Application Support Analyst resume?

A good objective for an Application Support Analyst resume is to demonstrate expertise in providing technical support and maintenance services for software applications. A targeted objective should emphasize relevant qualifications and experiences, as well as any technical skills, certifications, and professional development related to the position.

  • Display expertise in troubleshooting, diagnosing and resolving software and hardware applications issues.
  • Highlight knowledge of operating systems, hardware, databases, and application software.
  • Prove experience in configuring and installing applications, software updates, and bug fixes.
  • Show proficiency in maintaining application systems and providing end-user technical support.
  • Demonstrate strong capabilities in monitoring application performance and conducting system maintenance.
  • Highlight experience in identifying and resolving software and hardware problems.
  • Show ability to document procedures and provide training to users.
  • Demonstrate excellent communication, problem-solving, and customer service skills.

How do you list Application Support Analyst skills on a resume?

When creating a resume for an Application Support Analyst position, it is important to highlight key skills that would make you successful in the role.

A resume should be tailored to the job that you’re applying for, so make sure to list the skills that are most relevant to the job.

Below are some of the skills to include when listing Application Support Analyst skills on a resume:

  • Database Management: Application Support Analysts must be comfortable working with MS SQL, Oracle and MySQL databases. Demonstrating the ability to create databases, maintain and optimize them is essential in this role.
  • Troubleshooting: Application Support Analysts should have excellent problem-solving skills and be able to troubleshoot quickly and efficiently.
  • Technical Support: Having a technical background and experience in providing support for hardware and software applications is important for this role.
  • Customer Service: Application Support Analysts often have to interact with customers and provide them with help and support. Good customer service skills are essential.
  • Communication: Strong communication skills are necessary to explain technical concepts to non-technical people.
  • Multitasking: Application Support Analysts must be able to juggle multiple tasks at once and handle a wide range of issues.
  • Documentation: Application Support Analysts should have experience creating and maintaining technical documentation.

By highlighting these skills on your resume, you will be able to show potential employers that you are a great fit for the role.

What skills should I put on my resume for Application Support Analyst?

When it comes to creating an effective resume for an Application Support Analyst position, you’ll want to make sure that you include any relevant skills that show you are a qualified candidate. Here are a few suggested skills to include on your resume:

  • Technical Knowledge: As an Application Support Analyst, you will be responsible for troubleshooting software problems and providing technical support. You should make sure to include any technical skills or knowledge you have related to applications, databases, operating systems, and software development.
  • Problem-Solving: It’s important for Application Support Analysts to be able to identify and solve problems quickly and efficiently. Make sure to showcase your problem-solving skills by highlighting any relevant experience you have in troubleshooting and resolving software issues.
  • Customer Service: As an Application Support Analyst, you will be working with customers to provide technical assistance and support. Be sure to include any customer service experience you have, such as providing support over the phone or in-person.
  • Attention to Detail: When troubleshooting software problems, it’s essential to pay attention to detail. Make sure to emphasize your ability to pay close attention to details when developing solutions.
  • Analytical Skills: As an Application Support Analyst, you will need to analyze and evaluate data to detect problems and identify areas for improvement. Showcase your analytical skills by highlighting any relevant experience you have in data analysis and process optimization.

By including these key skills on your resume, you can demonstrate your qualifications for an Application Support Analyst position.

Key takeaways for an Application Support Analyst resume

An Application Support Analyst resume should have a few key takeaways to make it stand out from the competition. These takeaways include highlighting your experience in troubleshooting applications, technical skills, and customer service experience.

First and foremost, it’s important to showcase your experience in troubleshooting applications. Application Support Analysts are responsible for troubleshooting and resolving technical issues with software applications and systems. You should highlight any experience you have in this area and discuss the challenges you’ve faced and the solutions you’ve implemented.

It’s also important to focus on your technical skills. Application Support Analysts must have technical expertise in various programming languages, databases, and operating systems. Be sure to include any programming languages, databases, and operating systems you’re familiar with.

Finally, you should highlight your customer service experience. Application Support Analysts are often the first point of contact for customers, so strong customer service skills are a must. You should include any customer service experience you have, such as responding to support tickets, phone support, or working with customers in person.

These are just a few of the key takeaways for an Application Support Analyst resume. By highlighting your experience in troubleshooting applications, technical skills, and customer service experience, you can give your resume the edge it needs to stand out from the competition.

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  • Application Support Analyst Resume Example

Resume Examples

  • Common Tasks & Responsibilities
  • Top Hard & Soft Skills
  • Action Verbs & Keywords
  • Resume FAQs
  • Similar Resumes

Common Responsibilities Listed on Application Support Analyst Resumes:

  • Monitor and respond to application alerts and notifications
  • Troubleshoot application issues and provide solutions
  • Analyze application performance and identify areas for improvement
  • Create and maintain application documentation
  • Develop and implement application testing plans
  • Assist with application upgrades and deployments
  • Work with developers to identify and resolve application issues
  • Assist with application security and compliance
  • Create and maintain application user accounts
  • Assist with application user training
  • Develop and maintain application reports
  • Provide technical support to end users

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Application Support Analyst Resume Example:

  • Implemented proactive monitoring and alerting system, reducing application downtime by 25% and improving response time to critical issues by 30%.
  • Collaborated with cross-functional teams to troubleshoot and resolve complex application issues, resulting in a 15% decrease in average resolution time.
  • Developed and implemented a comprehensive application testing plan, resulting in a 20% increase in application stability and a 10% reduction in post-deployment issues.
  • Played a key role in the successful deployment of application upgrades and deployments, ensuring minimal disruption to end users and achieving a 100% success rate.
  • Worked closely with developers to identify and resolve application issues, resulting in a 20% improvement in application performance and user satisfaction.
  • Assisted in maintaining application security and compliance, implementing security measures that led to a 30% reduction in security incidents.
  • Created and maintained comprehensive application documentation, improving knowledge sharing and reducing onboarding time for new team members by 20%.
  • Provided technical support to end users, achieving a 95% customer satisfaction rating and resolving 90% of support tickets within the agreed SLA.
  • Developed and maintained application reports, providing valuable insights to stakeholders and contributing to data-driven decision making, resulting in a 15% increase in operational efficiency.
  • Proactive monitoring and alerting system implementation
  • Cross-functional collaboration
  • Troubleshooting and resolving complex application issues
  • Comprehensive application testing
  • Application deployment and upgrade management
  • Collaboration with developers for issue resolution
  • Application security and compliance maintenance
  • Application documentation creation and maintenance
  • Technical support provision to end users
  • Application report development and maintenance
  • Knowledge of application performance improvement strategies
  • Data-driven decision making
  • Understanding of application stability measures
  • Ability to reduce application downtime
  • Ability to improve response time to critical issues
  • Ability to decrease average resolution time
  • Ability to reduce post-deployment issues
  • Ability to improve user satisfaction
  • Ability to reduce security incidents
  • Ability to reduce onboarding time for new team members
  • Ability to resolve support tickets within the agreed SLA
  • Ability to increase operational efficiency.

Top Skills & Keywords for Application Support Analyst Resumes:

Hard skills.

  • Troubleshooting and Problem Solving
  • Incident Management
  • Application Deployment and Configuration
  • SQL and Database Management
  • Scripting and Automation
  • ITIL Framework
  • System Monitoring and Performance Tuning
  • Change Management
  • Technical Documentation
  • Software Testing and Quality Assurance
  • Knowledge of Operating Systems (e.g., Windows, Linux)
  • Network and Infrastructure Understanding

Soft Skills

  • Problem Solving and Troubleshooting
  • Analytical Thinking and Attention to Detail
  • Customer Service and Relationship Management
  • Communication and Interpersonal Skills
  • Time Management and Prioritization
  • Adaptability and Flexibility
  • Collaboration and Teamwork
  • Technical Aptitude and IT Knowledge
  • Documentation and Reporting
  • Attention to Detail and Accuracy
  • Stress Management and Resilience
  • Continuous Learning and Self-Development

Resume Action Verbs for Application Support Analysts:

  • Troubleshot
  • Implemented
  • Collaborated
  • Investigated
  • Communicated
  • Prioritized
  • Coordinated

Resume FAQs for Application Support Analysts:

How long should i make my application support analyst resume, what is the best way to format a application support analyst resume, which keywords are important to highlight in a application support analyst resume, how should i write my resume if i have no experience as a application support analyst, compare your application support analyst resume to a job description:.

  • Identify opportunities to further tailor your resume to the Application Support Analyst job
  • Improve your keyword usage to align your experience and skills with the position
  • Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for Application Support Analysts:

It support analyst, it support specialist, it systems analyst, it service manager, it support manager, desktop support specialist, system administrator.

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  • Application Support Analyst

5 Amazing application support analyst Resume Examples (Updated 2023) + Skills & Job Descriptions

Build your resume in 15 minutes, application support analyst: resume samples & writing guide, ollie upton, employment history.

  • Develop and maintain application training materials
  • Develop and implement application support plans
  • Analyze and troubleshoot application issues
  • Provide technical support to users
  • Collaborate with other teams to ensure successful implementation of applications
  • Develop and maintain application documentation
  • Create and maintain application reports
  • Identify and resolve application problems
  • Design and implement application testing plans

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Pete Vaughn

Professional summary.

  • Develop and maintain application security protocols
  • Monitor application usage and recommend improvements

Bernie Allen

  • Research and recommend new applications and technologies
  • Develop and document application processes and procedures

Dave Jackson

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resume of application support analyst

Table of Content

  • Introduction
  • Resume Samples & Writing Guide
  • Resume Example 1
  • Resume Example 2
  • Resume Example 3
  • Resume Example 4
  • Resume Example 5
  • Jobs Description
  • Jobs Skills
  • Technical Skills
  • Soft Skills
  • How to Improve Your Resume
  • How to Optimize Your Resume
  • Cover Letter Example

application support analyst Job Descriptions; Explained

If you're applying for an application support analyst position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers. When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

application support analyst

  • Taking knowledge transition from existing contractors of the client. Preparing the MoM’s, SDD’s and other important documents.
  • Presenting the playback sessions to client once transition is completed.
  • Preparing document of understanding for each of the application and taking sign-off from the customer to proceed for support phase.
  • Taking ownership in handling legacy applications, in-house applications, vendor based applications and supporting them like bug fixes, code enhancements, CIP’s, root cause analysis, user access request etc.
  • Supporting MES applications like (Production Summary, Shift Summary, Scrap Rework System, Plant model).
  • Monitoring ticketing tool Service now to see whether there are any incidents, tasks, change request have been raised.
  • Logging into Service now ticketing tool to raise incidents, change requests if required.
  • Be the single point of contact of numbers in-house applications within FedEx. Mentoring helpdesk specialist to ensure they understand the Role & Responsibility and delivered the agreed SLA 
  •  Involved in various activities of the project start from information gathering to post implementation support and working closely with development teams and Third Party vendors through application changes/deployments, while maintenance availability
  •  Coordinated problems with appropriate technical, professional and service personnel, along with users who reported the problem to minimize down time of applications
  •  Perform data analyzing to helpdesk incidents on a weekly/Ad-hoc basis; propose application improvement plan to product owners and other support teams
  • Level 1 and Level 2 support for the multiple banking applications.
  • Autosys Scheduling administrator
  • Engaging customers and provide resolutions for their issues and queries.
  • Handling major incident calls.
  • Monitoring the infrastructure, incidents handling, coordinating with applications teams.
  • Providing both function and technical support to the bank branches.
  • Escalate to application vendor where necessary and co-ordinate with vendor to ensure prompt incident resolution
  • Day to day monitoring of channel transactions, prompt identification and resolution of any identified failures.
  • Interacting with clients on daily basis to submit the status.
  • Tracked, logged and responded to support tickets. Performed user account maintenance, managed incidents and provided resolution for end-users technical challenges. Troubleshoot software issues. 
  •  Performed software application and disaster recovery testing, ensuring business-readiness following fail over.  
  • Wrote and executed SQL queries for reporting and research purposes.
  •  Utilized knowledge base tools to transfer technical & business knowledge to team members.

application support analyst Job Skills

For an application support analyst position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few. Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

  • Data Analysis
  • Troubleshooting
  • Quality Assurance
  • Database Management
  • Project Management
  • Computer Literacy
  • Business Acumen
  • Process Improvement
  • Risk Management
  • Financial Management
  • Visualization
  • Strategic Thinking
  • Software Development
  • Cloud Computing
  • System Administration
  • Scripting Languages
  • Data Modeling

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently. Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

  • Communication
  • Interpersonal
  • Time Management
  • Problem Solving
  • Decision Making
  • Critical Thinking
  • Adaptability
  • Organization
  • Public Speaking
  • Negotiation
  • Conflict Resolution
  • Attention to Detail
  • Self-Motivation
  • Stress Management
  • Collaboration
  • Emotional Intelligence
  • Flexibility
  • Reliability
  • Professionalism
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Supervisory
  • Documentation
  • Relationship Management.

How to Improve Your application support analyst Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Percy Moore

  • Monitor application performance and take corrective action

Provide your Contact Information and Address Year Gaps

Always explain any gaps in your work history to your advantage..

  • Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
  • Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.

How to Optimize Your application support analyst Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Richard Young

Include job descriptions and avoid bad grammar, avoid sending a wrong first impression by proofreading your resume..

  • Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
  • Before submitting your resume, double check to avoid typos.

application support analyst Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an application support analyst position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Deloitte Recruitment Team

I am a passionate Application Support Analyst with 7 years of experience in Business Strategy & Analysis. I am excited to submit my application for the Chief Application Support Analyst position at Deloitte, where I believe my skills and expertise would be a great asset to your team.

As someone who has faced challenges in various areas of my life and has overcome them, I am confident in my ability to adapt and thrive in any environment. I have developed a reputation for being a collaborative team player and an effective problem solver, which has been instrumental in my career's success. With my experience and passion for Business Strategy & Analysis, I am excited to apply my skills to this role and contribute to your organization's growth and success.

Thank you for considering my application for the Chief Application Support Analyst position. I hope you will allow me to show you what I am capable of bringing to your organization and how we can work together to make an impact on the industry.

Showcase your most significant accomplishments and qualifications with this cover letter. Personalize this cover letter in just few minutes with our user-friendly tool!

Related Resumes & Cover Letters






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Application Support Analyst Resume Examples and Templates

This page provides you with Application Support Analyst resume samples to use to create your own resume with our easy-to-use resume builder . Below you'll find our how-to section that will guide you through each section of a Application Support Analyst resume.

Application Support Analyst Resume Sample and Template

What do Hiring Managers look for in an Application Support Analyst Resume

  • Technical Proficiency: Strong understanding of the supported applications, databases, and technical infrastructure.
  • Problem-Solving Skills: Capability to diagnose and resolve application issues, troubleshoot technical problems, and provide timely solutions.
  • Communication: Effective communication skills to interact with end-users, IT teams, and management to ensure smooth application operation.
  • Documentation: Attention to detail in documenting and maintaining records of support requests, resolutions, and application configurations.
  • Customer Service Focus: Commitment to providing excellent customer service and support to end-users, addressing their concerns promptly and effectively.

How to Write an Application Support Analyst Resume?

To write a professional Application Support Analyst resume, follow these steps:

  • Select the right Application Support Analyst resume template.
  • Write a professional summary at the top explaining your Application Support Analyst’s experience and achievements.
  • Follow the STAR method while writing your Application Support Analyst resume’s work experience. Show what you were responsible for and what you achieved as an Application Support Analyst.
  • List your top Application Support Analyst skills in a separate skills section.

How to Write Your Application Support Analyst Resume Header?

Write the perfect Application Support Analyst resume header by:

  • Adding your full name at the top of the header.
  • Add a photo to your resume if you are applying for jobs outside of the US. For applying to jobs within the US, avoid adding photo to your resume header.
  • Add your current Application Support Analyst position to the header to show relevance.
  • Add your current city, your phone number and a professional email address.
  • Finally, add a link to your portfolio to the Application Support Analyst resume header. If there’s no portfolio link to add, consider adding a link to your LinkedIn profile instead.
  • Bad Application Support Analyst Resume Example - Header Section

Kevin 19 Adams Street Lorain, OH 44052 Marital Status: Married, email: [email protected]

  • Good Application Support Analyst Resume Example - Header Section

Kevin Odom, Lorain, OH, Phone number: +1-555-555-5555, Link: linkedin/in/johndoe

Make sure to add a professional looking email address while writing your resume header. Let’s assume your name is John Doe - here is a formula you can use to create email addresses:

For a Application Support Analyst email, we recommend you either go with a custom domain name ( [email protected] ) or select a very reputed email provider (Gmail or Outlook).

How to Write a Professional Application Support Analyst Resume Summary?

Use this template to write the best Application Support Analyst resume summary: Application Support Analyst with [number of years] experience of [top 2-3 skills]. Achieved [top achievement]. Expert at [X], [Y] and [Z].

How to Write a Application Support Analyst Resume Experience Section?

Here’s how you can write a job winning Application Support Analyst resume experience section:

  • Write your Application Support Analyst work experience in a reverse chronological order.
  • Use bullets instead of paragraphs to explain your Application Support Analyst work experience.
  • While describing your work experience focus on highlighting what you did and the impact you made (you can use numbers to describe your success as a Application Support Analyst).
  • Use action verbs in your bullet points.

Senior Application Support Analysts Resume Example

Senior Application Support Analysts

  • Implemented First Direct 2.0 Application.
  • Supported, deployed, maintained, and troubleshooted .NET applications and web services on IIS, SQL Server, Oracle dB, and Azure in a production environment.
  • Conducted end-to-end troubleshooting of application performance by analyzing IIS logs and Event Viewer.
  • Enhanced the Fapx application, increasing success rate from 90% to 96%.
  • Designed management visibility dashboards using Power BI.
  • Provided root cause analysis for P1 issues and collaborated with IT teams to resolve them.
  • Diagnosed and rectified bugs in C#, JavaScript, Java, and SQL stored procedures across multiple applications.
  • Created collaborative sites, lists, and documents on SharePoint.
  • Set up application monitoring and alerts, analyzing data to identify issues.
  • Offered support for escalated production issues during and after business hours.
  • Reviewed software policies, standards, and procedures, and made change recommendations.
  • Collaborated with software engineers, DBAs, and non-technical teams.
  • Conducted system integration with in-house and third-party applications.
  • Managed SSL certificates on the production environment, including renewals and configurations.
  • Set up bindings, SSL certificates, and IIS configurations as per application requirements.
  • Participated in Disaster Recovery and Business Continuity planning.

Application Support Analyst Resume Example

Application Support Analyst

  • Managed Back Office Clearing and Settlement Incidents for F&O markets including SGX, HKEX, ASX24, KRX, OSE/TSE, NSE, NZX.
  • Collaborated closely with vendor management and consultants to meet business requirements.
  • Coordinated and executed exchange-mandated changes, simulation testing, rehearsals, and platform migrations.
  • Oversaw batch monitoring for end-of-day activities in global markets.
  • Addressed issues reported in JIRA and managed AMX.
  • Collaborated with SGX Exchange on annual BCP/Disaster recovery processes.
  • Provided root cause analysis and implemented quick workarounds for application issues.
  • Designed reconciliation specifications for the Derivatives business, both post and pre-end-of-day.
  • Collaborated with developers to create comprehensive documentation and Support Knowledgebase during Agile development phases.
  • Conducted in-depth market research and assessed current applications to enhance the overall performance of the Service Providing Application.
  • Created automations for our ticketing system, significantly cutting down the time needed to handle over 1500 tickets each year.
  • Designed a range of Powershell and Python scripts, including a Powershell-based desktop application, streamlining the resolution of end-user technical problems compared to conventional approaches.
  • Collaborated with customers in a large corporation to address various technical and business issues.
  • Facilitated meetings between multiple development teams to synchronize responses and solutions for outages.
  • Recommend and implement solutions after analyzing issues and problems.
  • Identify trends and take necessary steps to enhance the operational performance of IT systems.
  • Coordinate the implementation of agreed remedies and preventative measures.
  • Monitor application service availability and establish proactive measures to prevent interruptions.
  • Acquire and maintain knowledge of key applications and provide guidance to users, customers, and stakeholders.
  • Monitor service delivery against service level agreements and maintain relevant records.
  • Identify and resolve application issues, including incident diagnosis and prioritization according to established procedures.
  • Investigate, monitor, and resolve issues and problems in systems, processes, and services. Analyze both technical and functional aspects and implement agreed remedies and preventive measures.
  • Perform security administration tasks following established procedures.
  • Assist in testing business systems to meet requirements.
  • Contribute to process improvements and engage in necessary documentation activities.

Senior Application Support Analyst Resume Example

Senior Application Support Analyst

  • Supported testing and QA for new and existing items in development or consideration.
  • Communicated application problems and issues to key stakeholders, including management, developers, and end-users.
  • Managed loan processes, including application processing, disbursement, and pre-closure.
  • Handled transaction maintenance, including daily collections and group collections.
  • Created and maintained products.
  • Managed various daily, monthly, and yearly processes and reports (SOD, SOB, COD, EOD, EOM, EOY).
  • Analyzed and documented business requirements.
  • Processed loans through TAB.
  • Tested workflows of Android Mobile Applications..
  • Provided training and support to field staff for repayment collection through Trucell.
  • Supported banking applications Web CSR, including account creation and dashboard management.
  • Handled rate schedules, GL history, trial balance, transaction inquiries, corporate transaction batch status, and reports extraction.
  • Developed detailed test plans for functional and user acceptance testing.
  • Created, updated, and reviewed test cases and scenarios according to business requirements and executed them.
  • Participated actively in project meetings and discussions.
  • Tracked and managed defects, analyzed data, and provided reports.
  • Conducted end-to-end integration testing.
  • Assisted users in User Acceptance Testing.
  • Collaborated with developers, the Business & Management Team, and end-users.
  • Tested bank product workflows in UAT.
  • Conducted Customer Migration (.Net to CRM) activities and testing in the UAT environment.
  • Maintained roles, managed user transfers and resignations, and performed weekly active user reconciliation.
  • Providing exceptional customer service by promptly resolving inquiries through collaboration with other departments.
  • Ensuring adherence to processes, procedures, and escalation protocols while addressing issues.
  • Managing client requests through consistent communication with internal and external clients for additional information.
  • Improving skills by acquiring knowledge of internal AMX systems and business processes to diagnose and resolve requests.
  • Verifying accurate billing by liaising with third-party vendors, carriers, service providers, and billing system owners.
  • Supervising database administrator activities to ensure database availability as required.
  • Utilizing the Citrix product suite and other in-house applications to assist IT administrators in delivering secure access to desktops, data, applications, and services to users on any device and network.
  • Maintaining the highest levels of service quality and availability using Incident Management solutions like Remedy, Salesforce, and ServiceNow.
  • Efficiently handling escalated issues with timely responses and effective resolutions.
  • Taking responsibility for providing effective business support to EU users.
  • Daily monitoring and supporting business users during Market on Close activities.
  • Keeping knowledge articles up-to-date on Confluence with the latest resolutions.
  • Coordinating proactive actions, leading Major Incident (MI) reviews, escalating and managing crisis calls, and adhering to Service Level Agreements (SLAs) to ensure timely issue resolution with a focus on stakeholders.
  • Offering support for internal and client-facing applications for content creation and distribution.
  • Participating in User Acceptance Testing (UAT), Migration, and rollout support for new applications.
  • Providing ongoing best-in-class support for these applications, including incidents and service requests.
  • Actively engaging in problem management activities for these applications to understand root causes and reduce incident recurrence rates. Ensuring all incidents are assessed for problem case creation and providing feedback to key internal stakeholders on problems and issues.
  • Supported both internal and client-facing applications for content creation and distribution.
  • Ensured efficient handling of escalated issues, delivering timely responses and effective resolutions.
  • Analyzed, researched, managed, and resolved queries from users for Front office and Back-office products.
  • Utilized tools like Liferay and Alfresco for day-to-day content-related activities.
  • Fixed XML generated by InDesign for PDF creation, with knowledge of HTML, CSS, and JavaScript.
  • Possessed strong technical expertise in Linux, Oracle, AWS concepts, and infrastructure.
  • Followed Agile Methodologies for project management.
  • Experienced in supporting environments running Apache, Tomcat, and Java/J2EE-based applications.
  • Demonstrated a strong working knowledge of databases and proficiency in writing complex SQL queries.
  • Managed FTP, AXWAY ST, and EDGE servers.
  • Utilized middleware technologies such as IBM MQ and Oracle Weblogic.
  • Deployed Ansible Tower for running playbooks and Marklogic Db for content storage.
  • Implemented ServiceNow for Incident and Problem management, with familiarity in ITIL concepts and SLAs.
  • Analyzed business requirements and configured them within the existing system through change management.
  • Performed major L2 and L3 level activities, including production job/batch monitoring, application and dashboard monitoring, and engaged the relevant teams to resolve failures/errors.
  • Proactively monitored critical real-time trading activities from various exchanges, troubleshooting and resolving application issues escalated by end-users.
  • Analyzed project requirements to identify bugs and promptly resolve issues.
  • Implemented automation to eliminate manual and redundant checks.
  • Collaborated with vendors, business partners, and teams to ensure proper release management.
  • Processed large batches of data on a daily and weekly basis.
  • Added entitlements for client and account static data on the AMX Dashboard.
  • Customized systems using the SDLC approach with Oracle Development tools.
  • Gathered functional requirements from end-users and documented them.
  • Assisted technical consultants in resolving complex report issues.
  • Participated in the financial modules' closing process.
  • Provided support for functional issues and prepared status reports.
  • Facilitated integration setups between the procure-to-pay and order-to-cash cycles.
  • Conducted user training.
  • Collaborated as a team member with the following roles and responsibilities:
  • Customized systems using Oracle Development tools following the SDLC approach.
  • Collected functional requirements from end-users and documented them.
  • Aided technical consultants in resolving intricate report issues.
  • Participated in the financial module closing process.
  • Provided support for functional issues and generated status reports.
  • Engaged in integration setups between the procure-to-pay and order-to-cash cycles.



  • Troubleshot and resolved batch application issues using SQL queries in the database and optimized Unix shell scripts to address batch failures.
  • Oversaw the application support team in Mauritius, guiding them in their daily tasks and investigations.
  • Managed the on-call schedule roster and took charge of training new joiners in batch support.
  • Conducted extensive research on incoming batch processes and collaborated closely with the development team to devise feasible solutions.
  • Implemented new client reporting by performing database inserts and configuring batch jobs in the Tandem system.

Application Support Analyst II Resume Example

Application Support Analyst II

  • Resolve tier 2 helpdesk tickets and work requests submitted by users.
  • Collaborate with vendors and internal support teams to address issues beyond local or tier 1 capabilities.
  • Set up and configure user accounts as required.
  • Review, test, and validate software patches and enhancements.
  • Provide management with reports on Tier 2 KPIs (Mean Time to Resolution, Time to Close, number of open development tickets, etc.), as well as other requested metrics.
  • Document, train, and transition repeatable and simple fixes to the Tier 1 support desk.
  • Develop test cases and conduct testing for new enhancements, features, or platforms.
  • Document and communicate bug details and steps to reproduce to software developers and vendors.

Top Application Support Analyst Resume Skills for 2023

  • Application Troubleshooting
  • Technical Issue Resolution
  • Incident Management
  • User Support and Training
  • Application Monitoring and Maintenance
  • Software Installation and Configuration
  • SQL Querying and Database Support
  • System Integration Support
  • User Account Management
  • Ticketing Systems (e.g., ServiceNow)
  • ITIL (Information Technology Infrastructure Library) Framework
  • Documentation and Knowledge Base Management
  • Performance Monitoring and Optimization
  • Software Updates and Patch Management
  • Version Control Systems (e.g., Git)
  • Application Deployment
  • System Logging and Debugging
  • IT Service Desk Support
  • Communication and Customer Service
  • Root Cause Analysis
  • Application Security Management
  • User Access Control
  • Application Testing and Quality Assurance
  • System Health Checks
  • Application Performance Analysis
  • Remote Desktop Support
  • Incident Reporting and Escalation
  • Application Error Handling
  • Problem Resolution
  • Change Request Management
  • System Upgrades and Migration
  • Technical Documentation
  • End-User Training Materials
  • Application Backup and Recovery
  • Compliance with IT Policies and Procedures
  • Collaboration with Development Teams
  • Software License Management
  • Application Performance Monitoring Tools
  • Troubleshooting Flowcharts and Diagrams
  • Technical Support for End Users
  • Incident Prioritization
  • User Acceptance Testing (UAT) Support
  • Service Level Agreement (SLA) Management
  • Application Knowledge Transfer
  • Technical Root Cause Analysis
  • Database Query Optimization
  • Knowledge Sharing and Training
  • Disaster Recovery Planning
  • Technical Problem-Solving Skills
  • Application Support Metrics

How Long Should my Application Support Analyst Resume be?

Your Application Support Analyst resume length should be less than one or two pages maximum. Unless you have more than 25 years of experience, any resume that’s more than two pages would appear to be too long and risk getting rejected.

On an average, for Application Support Analyst, we see most resumes have a length of 2. And, that’s why we advise you to keep the resume length appropriate to not get rejected.

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Application Support Analyst Resume Samples

An Application Support Analyst demonstrates application maintenance and supports the organization in minimizing the service disruptions and enable efficient operations. In brief, an Application Support Analyst should possess sound knowledge of the various technical applications and understand the operating system of the company and its related software. An Application Support Analyst’s responsibilities are to develop, integrate and configure the database, apart from ensuring that the application used all across the firm abides with the relevant standard and regulations.

Application Support Analyst Resume sample job description entails them to identify the known errors or problems and ensure a permanent solution for the same. These professionals are as well tasked with a specific application support system , processing, and writing related documents. When it comes to educational qualification, an employer will hunt for a profile with a Bachelor’s degree in IT or computer science for the post of an Application Support Analyst.

Application Support Analyst Resume example

  • Resume Samples
  • Application Support Analyst

Application Support Analyst Resume

Summary : Accomplished information systems professional with progressive experience in internal/external business support and consulting, system integration and optimization, full life cycle development, project management, testing, IT operations and business analysis seeks a position capitalizing on the ability to contribute to innovative design, configuration, support, project management, break-fix, business, compliance and quality assurance initiatives.

Skills : MS Office Suite, MS SQL Server, MS Enterprise Manager, MS Server 2003, ODBC, MS Visual Basic 6, MS Mail, MS Remote Desktop, Screenio, Norton Utilities, Cisco VPN Client, Image Caf, RapidSQL Oracle Database, VIM

Application Support Analyst Resume Template

Description :

  • Serve as an IT business partner and lead full life cycle business application development projects for billing, credit and customer support business functions enterprise-wide.
  • Manage new custom business application development, as well as break-fix & migration projects from concept through deployment, including requirement gathering/analysis, design, development, testing, validation, documentation, and implementation.
  • Accountable for effective business support and meeting budget/project time lines; develop detailed statements of work, financial/project estimates, feasibility studies, documentation, QA & compliance reporting and test plans, procedures, scripts, and conditions.
  • Received rapid progression to managing full life cycle business application development & delivery projects; gained expertise in multiple new languages meeting emerging technology.
  • Instrumental in the analysis and identification of new projects and enhancement opportunities in customer service, billing, and credit.
  • Represented is in customer service and billing technology; provided technical and business strategy to develop requirement documents with improved functionality, customer interface, and workflow.
  • Supervise one developer and partner with all internal and third-party development teams.Participated in setting strategy and design for customer interface screens.

Application Support Analyst (Healthcare) Resume

Summary : Healthcare IT Professional skilled working in systems analysis, business analysis, and project management. Experience supporting clinical systems including EPIC and Optum Coding Tool. Excellence in leadership with the ability to communicate and interact with technical and non-technical users throughout stages of system development.

Skills : SQL, HL7, Networking, HTML, Citrix, Active Directory, Servers, Microsoft Office, VPN, Project Coordination, Electronic Medical Records, VOIP, Fax, DICOM

Application Support Analyst (Healthcare) Resume Example

  • Created an interface file with employee data, cost centers, and accounting units to vendor Tangoe comm care, a communications management application, in conjunction with a department interface file to track invoices, cost centers and expense accounts for  GL purposes.
  • Modified the work scape demographic interface file to allow new employees an open enrollment window for benefits.
  • Identified employee data with department code, job code, division code, job class, position code, organization code and supervisor for an extract file for vendor Sitel for internet training including the annual mandatory training for all healthcare personnel.
  • A talent manager success factors interface modification to use the employee's Lawson id if their person master id has not been created and they have started working.
  • Project manager for the paperless pay stub interface initiative; managed the project using Microsoft project portfolio server to track and report issues and risks concerning the interface creation for Montgomery general hospital, VA/HR and all other MedStar entities; designed, developed and implemented the Lawson to Talx interface for MedStar entities.
  • API conversion from Lawson to PeopleSoft; API support; troubleshoot API login issues; cover monthly maintenance of API servers; correct API download errors; payroll motion setups for Lawson/PeopleSoft conversion.
  • Affirmative action plan preparation reports: workforce report of all employees on the payroll as of a specific date with race, gender and annual salary; personnel activity reports for new hires, promotions, terminations and transfers during specific date ranges.

Clinical Application Support Analyst Resume

Headline : Epic consultant with experience in implementation of Design, Build, And Validation to Go Live Support. I am able to define organizational needs and deliver solutions on time. I have focused on streamlining processes and simplified workflows for end users.

Skills : EpicCare Link Certification, SmartForms Certification, EPICCARE AMBULATORY SPECIALTY-SPECIFIC SETUP CERTIFICATION, And EPICCARE AMBULATORY CERTIFICATION,Windows 7, Citrix, Microsoft Office Suite, SQL, SAS, Relational Database

Clinical Application Support Analyst Resume Model

  • Assisted with the implementation of Beth Israel & St. Luke's Roosevelt's epic ambulatory system, by creating profiles, departments, users, visit types, and security classes.
  • Provided training, optimization, and go-live support for epic Phoenix implementation.Upgraded sure scripts by working with epic staff, interface team, and sure scripts to continue e-prescription in epic.
  • Attended and participated in workgroups with directors, physicians, nurses, practice managers, to help design and build Bpas/Hm for patient reminders used across multiple specialties (flu, HIV cervical screening).
  • Participated in tech dress for new upcoming sites to validate that systems and workflows worked as designed prior to go live.
  • Helped finance department complete projects to meet compliance and ama standards - 2014 new cpt codes, new patient vs. Existing patient programming point. Completion of this project reduced the amount of incorrect billing.
  • Fixed several system wide issues - chart review, patient search function, pregnancy imaging question, patient referrals for all ambulatory departments.
  • Created and maintained menus, roles, & security classes to give the proper access to end users.Worked with the reporting team to ensure mount sinai meets meaningful use stage 2 for outpatient providers.

Application Support Analyst III Resume

Summary : Highly inquisitive, creative and resourceful individual with 9 years of professional experience with the past 5 years of IT concentration. Demonstrated ability to lead technology implementations varying in scope. Built and maintain customer relationships, and improve business processes in different organizations throughout the company.

Skills : Languages: Base SAS, IBM Z/OS Assembly Language, C/C++, JCL, CLIST, SQL, AWK; Software: Syncsort, File-Aid, Xpediter, Viasoft SmartTest,IBM File Manager, IBM Debug Tool, TSO, ISPF, QMF, Microsoft Office, Visual Studio

 Application Support Analyst III Resume Sample

  • Work with the manager to proactively identify issues that affect the execution of company and project goals by regularly reviewing operational processes and the technology supporting these.
  • Work closely with both internal and external customers to gather and fully document business requirements, assess these and develop recommendations to appropriately enhance business processes.
  • Responsible for software testing and the development of test plans, test case scenarios, and expected outcomes. This includes planning and executing tests with customers, analyzing test results and communicating these effectively and promptly.
  • Work directly with the development teams, both onshore and offshore, and end users at all levels and locations throughout the organization, to make sure the technology solutions implemented fully meet all business requirements.
  • Developed strategies/strategic business plans to stimulate growth and diversification of services, business lines, and revenues in current markets and in new markets as well as implemented services and processes needed to support the business objectives of TLRA.
  • Handled the setup of a new project to assist a client in consolidating their business office.
  • Provided forecast projections of recoveries and revenue and analyzed data against budget on a weekly and/or monthly basis for positive financial performance outcomes.

Senior Application Support Analyst Resume

Summary : I am a pragmatic and planning-oriented developer, looking for an opportunity to strengthen my SQL Server and Integration Services repertoire. I pursue projects with positive energy and am driven to improve myself and any projects I am involved in. My specialties include.

Skills : C# ASP.NET, HTML/XHTML/CSS/Dreamweaver, Microsoft Excel VBA, FileMaker Pro, Integration Services (SSIS), SQL Server 2012, DTS 2000, Powerbuilder.

Senior Application Support Analyst Resume Example

  • Modified the main process for the web application to bring in a new data stream usable by the field through the web application.
  • Provided detailed and concise documentation on various topics and processes, making clarifications when needed.
  • Learned more c# on my own time to strengthen web development skills from an i. T. Perspective.
  • Worked with several sales analysts on issues and new business initiatives, anticipating any possible issues with the myriad of changes that occur in an ongoing dynamic web application.
  • Consulted with the lead applications analyst on migration, server, and database/query optimization issues.Provided full documentation and timely reporting on each major task worked.
  • Creation and editing of t-SQL stored procedures, functions, indexes, and views.Creation and management of c# asp. Net web projects through visual studio 2012.
  • Management of TFS projects in visual studio 2012, best practices for source control.Website/database management - including backups, restores production implementation.

Application Support Analyst II Resume

Headline : Working as Siebel Application Support Analyst, responsible for Providing Solutions for Business Needs, Design, Develop and Delivery of Enhancements, Bug Fixes and Supporting Siebel Order Management Application.

Skills : Siebel, Oracle, XML, Office Applications, Salesforce, Soap, BI, Reporting, Business Analysis, Management,HTML4.0, XML 2, Java1.2, SQL, C, C++ Web: JavaScript, ASP2.0/3.0, JSP, XML, Servlets, IE 5.0/6.0, Netscape 5, Weblogic 6.0 ERP: SAP R/3, People Soft 7.5, People Soft 8.0, Remedy ARS 4.5.

Application Support Analyst II Resume Model

  • Worked as applications analyst, responsible for analyzing business needs in the CRM domain, analyze business requirements, providing solutions, design, development and deploy CRM solutions.
  • Proactively communicate, analyze information needs, functional requirements and deliver the following artifacts as needed: (functional requirements (business requirements document), iii. Use cases, GUI, screen and interface designs).
  • Worked on a number of projects to enhance application for meet business needs.
  • Played a key role in migrating the production environment for a decommissioned data center to a new data center.
  • Worked on evaluating the current business needs, and evaluating new hardware requirements based on future projections of the application.
  • Played a major role in identifying the existing issues with current delta sync process, fix recurring issues with delta process.
  • Enhanced CRM application, by providing the data needed for the agents on one screen, and hence reduced the time in serving the customer, there by increasing revenue to the company.

Associate Application Support Analyst Resume

Summary : More than 5 years experience as an applications analyst in the banking industry, performing an assessment of the business, information processes, and IT systems to determine potential areas of improvement, serving as a liaison between technical staff and vendors. B.S. in Computer Science.

Skills : Visual Basic 6.0, C++, Visual Basic, VBA, PowerBuilder, Pocket Builder, And Visual Studio 2010 Software Proficient In MS Office Word, Power Point, Excel, Crystal Reports. Database: Familiar With Microsoft SQL Server, Microsoft Access, And Oracle10g. Platforms: Microsoft WindowsXP And Microsoft Windows 7

Associate Application Support Analyst Resume Model

  • Experience identifying and satisfying clients and users needs through computer systems in the division; pension plans administration, Keogh plans, mutual funds, operations, custody of documents, personal trusts, and external users.
  • Work with team members, at all levels, decision makers, and stakeholders to define business requirements and systems goals. To properly interpret and deliver to the technical specifications.
  • Develop contingency plans and coordinate disaster recovery strategies and tests for the division applications, including mutual funds, pension plans, and document custody.
  • Assure to stay up-to-date with systems versions and be aware of changes in any capability and feature of the computer system including new solutions for decomposable software.
  • Maintained standards and programming guidelines by writing and updating technical policies and procedures.
  • My job is to efficiently work with and train clients of multiple skill set and educate them on our company's software for their specific applications.
  • Ensure application and integration test related reporting and communication are consistent and accurate.

Summary : Application Analyst with background in IT, management and technical support. Successful at driving financial and productivity results.

Skills : Motivation Data Analysis Software And Hardware Integration Contract Procedures & Processes Product Development Program Management Presentations & Demos Televox-Healthcare Communication GPMS- Group Practice Management System Requirements Compliance (HIPAA), Business Objects, Excel, SQL, Powerpoint, Data Analysis

Application Support Analyst Resume Model

  • Implement a Ge-Emr & greenway (electronic medical record) for multi-specialty practices.Analyze office workflow to be able to program the data integrity required of the critical health systems.
  • Worked in a multi-disciplined, collaborative environment to review HIPAA & CMA guidelines (product implementation plans, and other project documentation to evaluate schedule and fielding requirements and implications.
  • Participated in product development, implementation, and operations planning and reviews.Contributed to strategic planning and analysis for future product/system deployment.
  • Reviewed its integration plans and schedules. Identified potential conflicts, alternative resolutions, and impacts to cost, technical, and schedule. Identified specific integration risks and recommended courses of action.
  • Reviewed and assessed deployment requirements, test and fielding plans, executions, and schedules. Identifies and codes all screens related to a specific project.
  • Provides training with CME/CEU's where possible, concerning the capabilities and potential benefits of CIS.Responsible for troubleshooting and problem solving with clinical users.
  • Evaluates the existing use of cis by clinicians with an emphasis on system design, procedures, workflow, and paper forms. Collaborates with and guides clinicians in identifying opportunities for eliminating work and improving quality.

Application Support Analyst I Resume

Summary : Applications Support Analyst position that will utilize over 9 years experience and expertise in Healthcare Information Technology in project management and application implementations, upgrades, support, and maintenance.

Skills : Tracking Dragon Medical Enterprise Scanned All Crystal Point - OutsideView Application Lifecycle Management (HP) Python Microsoft Visio Microsoft Office RxConnect Adobe Dreamweaver

Application Support Analyst I Resume Model

  • Serve as electronic medical records (EMR) system expert responsible for monitoring workflows and ensure client requests are met, after hours as needed.
  • Work directly with end user clients to ensure issues are remediated and escalated to senior management. Conducted application training onsite and remotely for doctors, nurses and other hospital staff.
  • An active participant in the design, development, and implementation of new application releases, enhancements and produce relevant reports thereby optimizing SDLC.
  • Solely responsible for regression testing and sign off of EMR, care cast, and tele-tracking applications prior to all system wide rollouts.
  • Key person for testing, installation and trouble shooting of dragon medical enterprise software.
  • Successfully customized and implemented a new application to increase scanning efficiency for over 300 plus end-users and primary contact for EMR scanning, data integrity and documenting risk for decision support metrics.
  • Daily interaction with customers assisting with pharmacy and non-pharmacy related concerns.

Summary : As a self-motivated, self-directed and independent thinker, I have the ability to analyze highly complex problems, identify the opportunities hidden within them, and develop innovative strategies to address them. Driving to the desired outcome, I can engage the appropriate resources, monitor performance, and lead them to success.

Skills : Microsoft Office, Sharepoint, Acrobat Professional, Visio, Process Flows, Process Improvement, Implementation, Project Management, Project Coordination, Healthcare

Application Support Analyst Resume Sample

  • Provide I.T support to assigned Enterprise software and infrastructure within Scripps Health.
  • Maintain and support Physician credentialing software, legal electronic medical record system, coding, marketing, corporate contracts and Docusign applications.
  • Support application operating system updates and configuration changes.Provide installation and configuration of software.
  • Troubleshoot client service requests, software and desktop issues. Ensure all activities are performed at a level of quality standards.
  • Perform daily monitoring, analysis, problem resolution and maintenance in a timely matter.
  • Provide remote desktop support to internal customers via Citrix and VPN.
  • Implementation of application software, enhancements and version upgrades.Perform bi-weekly application compatibility software testing and infrastructure performance.

Summary : Enthusiastic Help Desk professional seeking to benefit an IT Department with complex technical knowledge and strong firm management skills. Skilled at building rapport with diverse individuals while handling complex technical issues. Vast knowledge of software, web applications and framework.

Skills : HTML, E-Business Concepts, PhpMyAdmin, Data storage, Troubleshooting, Microsoft outlook, Windows Operating Systems, Microsoft Office, Computer Hardware, Avaya, Oracle Service Cloud, Microsoft SharePoint, Lucid chart, Microsoft Visio

Application Support Analyst Resume Format

  • Installing and configuring computer hardware operating systems and applications. Monitoring and maintaining computer systems and networks.
  • Talking to staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.
  • Troubleshooting systems and network problems and diagnosing and solving hardware or software faults.
  • Providing support, including procedural documentation and relevant reports. Following diagrams and written instructions to repair a fault or set up a system.
  • Supporting the roll-out of new applications, Setting up new users' accounts and profiles and dealing with password issues.
  • Responding within agreed time limits to call-outs.
  • Prioritizing and managing many open cases at one time.

Summary : Accomplished and result-oriented IT professional with 10 + years' extensive experience in strategic planning, project management, healthcare information systems, systems analysis, requirements analysis, data analysis, applications support, regulatory compliance and user support.

Skills : Java, Networking, C#, R, ASP.NET, MathWorks, .NET Framework. Microsoft Office Suite, Adobe Suite, AutoCAD, EPIC, Synapse (PAC's) E clinical works, Citrix Systems

Application Support Analyst (Healthcare) Resume Example

  • Performed system installations, configuration, and upgrades managing a multi-site operation. 
  • Proactively used Cerner Application Solutions such as connecting and managing patients' medical devices remotely. 
  • Built and customized scripts within Lawson Financial platform to eliminating manual processing as well as consolidating financial data for easy access. 
  • Assisted in the preparation of department budgets and business plans involving purchasing new services, hardware, and software. 
  • Accurately managed IT asset inventory and software licensing compliance for Electronic Medical Record (EMR) Systems. 
  • Successfully installed and gave support for Windows server 2008 R2, Windows Deployment Services, Microsoft Office 2010, WordPerfect, Active Directory, Antivirus software, Adobe products, and Automated Healthcare Solutions. 
  • Developed and enforced action items related to the organization security policy like the implementation of the password, organization of security training, and establishment of access management and permissions in Active Directory. 

Headline : Systems Analyst / Support Analyst with 5+ years of diverse IT experience. Proven ability to analyze, design and implement systems which reduce operating costs and increase revenue. Project manager, systems analyst, and developer in both open systems and legacy environments. Expert knowledge in all phases of the System Development Life Cycle.

Skills : SQL, Autosys, Informatica, Scripting, Service Now, Micro Focus COBOL, weblogic, JCL, VSAM

Application Support Analyst Resume Example

  • Developed support documentation for IT personnel and maintains security and integrity of all assigned applications systems and information.
  • Annually review application securities, with organizational key operators, and submits security template modifications to the technical services director for processing.
  • Evaluate existing business application systems effectiveness and capabilities to ensure adherence to organizational goals and objectives.
  • Responsible for all business application maintenance as identified by manufacturer/vendor including updates, patches, upgrades, and backup/recovery of the system, applications, and data.
  • Coordinated regularly scheduled key operator meetings with organizational staff, maintaining minutes and documentation related to meetings.
  • Reviewed all support and maintenance agreements to ensure they are fair and appropriate for the organization.
  • Established consultative relationships with business unit leaders to gauge it needs, determine satisfaction with IT support, and proactively address any application support issues.

Senior Applications Analyst Resume

Summary : A highly driven professional and organized leader with both functional and project management experience. He is looking to obtain a position where he may utilize his leadership skills, strong work ethic, previous experience, and formal education to drive success across the organization as well as develop associates to their fullest potential.

Skills : Microsoft SQL Server, System Analysis, Technical Support, Regression Testing, Integration Testing, Windows 7, Software Implementation, SQL, Software Documentation, Customer Service, Supervisor, Management, Microsoft Office, Requirements Analysis, Windows XP,

Senior Applications Analyst Resume Format

  • Prepared and tested small data fixes and minor bug fixes. Supports business customers in user acceptance testing.
  • Created and executed test plans and test cases created high-level work flow diagrams and reported defects when found on small projects or enhancements. 
  • Identify, research and resolve all client problems, questions, and concerns in a timely manner. 
  • Coordinate support resources for all problems and issues not resolved during the initial contact with the client. 
  • Inform and instruct users on new products, features, and best practices. 
  • Maintain current and create new detailed documentation for assigned applications. 
  • Create interface product solutions and interface deployment instructions, for internal and external product users. 

Application Support Analyst (Contract) Resume

Summary : Organized administrator with exceptional coordination, analytical, and communication skills. Extensive background in quality assurance, internal controls, project management, and data analysis with an unparalleled attention to detail. Experience working with all employment levels and across functional groups in a fast paced and highly dynamic work environment.

Skills : Microsoft Windows and Microsoft Office including Word, Excel, Powerpoint, and Outlook; Oracle CRMOD, KRONOS, and Sharepoint, SQL,.

Application Support Analyst (Contract) Resume Format

  • Managed all quality assurance activities associated with application development initiatives.
  • Collaborated with business leaders to identify effective technical solutions to support operational objectives.
  • Implemented personal training membership product line which has resulted in 15k+ memberships and $1m+ in revenue to date.
  • Designed and executed comprehensive test plans to ensure deliverables were completed on time and within budget.
  • Provided 2nd tier support for the primary applications used by internal customers and web based applications utilized by external clients.
  • Created procedural documents and user guides for service center personnel to support the company's online sales and member account applications.
  • Responsibility taking and deadline meeting for all production support issues raised by the business or development team and resolving them. 

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Support Analyst resume examples for 2024

Support analyst resume research summary. We analyzed 2,888 support analyst resumes to determine which ones land the most jobs. Below you'll find example support analyst resumes that can help you get an interview (and a job offer) from companies like Esri and JPMorgan Chase & Co. Here are the key facts about support analyst resumes to help you get the job:

  • The average support analyst resume is 548 words long
  • The average support analyst resume is 1.2 pages long based on 450 words per page.
  • Customer service is the most common skill found on resume samples for support analysts. It appears on 16.4% of support analyst resumes.

After learning about how to write a professional resume for a support analyst, make sure your resume checks all the boxes with our AI resume builder .


Support Analyst resume example

How to format your support analyst resume:.

  • The job title on your resume should match your application for the role.
  • Ensure your work experience focuses on achievements, rather than responsibilities.
  • Recruiters and hiring managers suggest fitting your resume on one page.

Choose from 10+ customizable support analyst resume templates

Choose from a variety of easy-to-use support analyst resume templates and get expert advice from Zippia’s AI resume writer along the way. Using pre-approved templates, you can rest assured that the structure and format of your support analyst resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Support Analyst Resume

Support Analyst resume format and sections

1. add contact information to your support analyst resume.

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set .

Support Analyst Resume Contact Information Example # 1

Dhruv Johnson

[email protected] | 333-111-2222 | www.linkedin.com/in/dhruv-johnson

2. Add relevant education to your support analyst resume

  • The name of your school
  • The date you graduated ( Month, Year or Year are both appropriate)
  • The name of your degree
  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)
  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Support Analyst Resume Relevant Education Example # 1

Some College Courses In Computer Science 2014 - 2016

University of Illinois at Chicago Chicago, IL

Support Analyst Resume Relevant Education Example # 2

Associate's Degree In Political Science 2008 - 2010

University of Washington Seattle, WA

3. Next, create a support analyst skills section on your resume

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills ; soft skills are hard to test
  • Emphasize the skills that are most important for the job

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example of skills to include on an support analyst resume

Customer Service Skills

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Troubleshoot Skills

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Technical Support Skills

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Application Support Skills

The efficient operation of an application needs day to day maintenance that is done through application support. It assists users to manage any queries or errors they may face in the daily use of the application as well as provide a contact that users can reach for assistance. It may include a service desk and backups.

Issue Resolution Skills

Issue resolution refers to a set of processes that can be used to resolve an issue, conflict, dispute, or claim, and the ability to deal with the problems that need to be resolved, the decisions that need to be made, and the risks that need to be mitigated. Essentially, an issue resolution process intends to make it easier for people to come to a resolution following an issue.

Data Entry Skills

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Management System Skills

A management system is a set of policies, processes, and procedures taken by an organization or a business to ensure it can fulfill its tasks and achieve its objectives. A management system makes sure that the company excels financially and improves the user experience. The management system also takes care of the worker's and employees' needs and manages their workload and oversees their performance. Apart from interior matters of the company, a management system also deals with exterior matters like legislations, tax matters, and law issues.

Top Skills for a Support Analyst

  • Customer Service , 16.4%
  • Troubleshoot , 6.8%
  • Technical Support , 5.3%
  • Application Support , 5.2%
  • Other Skills , 66.3%

4. List your support analyst experience

The most important part of any resume for a support analyst is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of support analysts" and "Managed a team of 6 support analysts over a 9-month project. "

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

  • Implemented and maintained the Windows 95 Team of up to 300 members during its original release.
  • Assisted customers with items such as troubleshooting hardware/software issues.
  • Transferred to Atlanta in 1997 and was promoted to a position in new Hardware Support group.
  • Ensured the Prompt UPS Return Shipment of Old Hardware.
  • Managed internal selection of IBM employees and contractors, and work schedules for the seven member AIX team.
  • Provided support to 1200 clients for all Hardware on PCs and Laptops.
  • Maintained current approved listing of personal computer hardware and software.
  • Routed cables, unboxed and set up all new hardware, including dual screen configurations.
  • Required to quickly and adeptly analyze complex situations and to advise bankers on actions needed for complex maintenance.
  • Trained staff on operating procedures and company services and identified individual development needs with appropriate training.
  • Performed day-to-day hardware and software technical support for internal University of Chicago hospital employees.
  • Led the implementation and automation of vulnerability management and threat detection tools.
  • supported software and hardware for the OBGYN department.
  • Worked on Python-based internal tooling.
  • Performed hardware diagnostic and replacement.
  • Loaded updates that were required for all CAD tools.
  • Involved in creation, installing, upgrading databases 11gR2 to 12c, and administration of Databases in both SQL/Windows Environments.
  • Developed templates on Cisco Prime Infrastructure 2.0..
  • Executed shell scripts on UNIX for Server auto start-ups, shut-downs and log files checking and daily/weekly job scripts.
  • Standardized all drawings needed to fabricate and assemble PCB's.

5. Highlight support analyst certifications on your resume

Specific support analyst certifications can be a powerful tool to show employers you've developed the appropriate skills.

If you have any of these certifications, make sure to put them on your support analyst resume:

  • Security 5 Certification
  • Certified Network Computer Technician (CNCT)
  • Project Management Professional (PMP)
  • Certified Pharmacy Technician (CPhT)
  • Certified Information Security Manager (CISM)
  • Microsoft Certified Technology Specialist: .NET Framework 3.5, Windows Workflow Fnd Applications (MCTS)
  • HDI Desktop Support Technician (HDI)
  • Apple Certified Support Professional 10.10 (ACSP)
  • HDI Support Center Manager (HDI)
  • Support Center Analyst (SCA)

6. Finally, add an support analyst resume summary or objective statement

A resume summary statement consists of 1-3 sentences at the top of your support analyst resume that quickly summarizes who you are and what you have to offer. The summary statement should include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to emphasize skills and experiences that feature in the job description.

And If You’re Looking for a Job, Here Are the Five Top Employers Hiring Now:

  • Microsoft Jobs (134)
  • Citi Jobs (33)
  • Morgan Stanley Jobs (33)
  • UBS Jobs (66)
  • Credit Suisse Jobs (35)

Common support analyst resume skills

  • Customer Service
  • Troubleshoot
  • Technical Support
  • Application Support
  • Issue Resolution
  • Excellent Interpersonal
  • Management System
  • Phone Calls
  • System Issues
  • Strong Analytical
  • Strong Problem-Solving
  • User Support
  • Level Support
  • Customer Satisfaction
  • Customer Support
  • Desktop Support
  • Problem Resolution
  • Technical Assistance
  • Technical Issues
  • Software Issues
  • Customer Issues
  • Software Applications
  • Computer System
  • Software Support
  • Troubleshooting Assistance
  • Phone Support

Support Analyst Jobs

Links to help optimize your support analyst resume.

  • How To Write A Resume
  • List Of Skills For Your Resume
  • How To Write A Resume Summary Statement
  • Action Words For Your Resume
  • How To List References On Your Resume

Support Analyst Related Resumes

  • Application Support Analyst Resume
  • Application Support Specialist Resume
  • Client Support Specialist Resume
  • Computer Analyst Resume
  • Customer Support Analyst Resume
  • Desktop Support Analyst Resume
  • Desktop Support Specialist Resume
  • Help Desk Analyst Resume
  • Infrastructure Analyst Resume
  • Network Support Analyst Resume
  • Support Resume
  • Systems Support Resume
  • Systems Support Analyst Resume
  • Technical Analyst Resume
  • Technical Support Specialist Resume

Support Analyst Related Careers

  • Application Support Analyst
  • Application Support Specialist
  • Client Support Specialist
  • Computer Analyst
  • Customer Support Analyst
  • Desktop Support Analyst
  • Desktop Support Consultant
  • Desktop Support Specialist
  • Desktop Support Technician
  • Help Desk Analyst
  • Information Technology Analyst
  • Infrastructure Analyst
  • Network Support Analyst
  • Systems Support

Support Analyst Related Jobs

What similar roles do.

  • What Does an Application Support Analyst Do
  • What Does an Application Support Specialist Do
  • What Does a Client Support Specialist Do
  • What Does a Computer Analyst Do
  • What Does a Customer Support Analyst Do
  • What Does a Desktop Support Analyst Do
  • What Does a Desktop Support Consultant Do
  • What Does a Desktop Support Specialist Do
  • What Does a Desktop Support Technician Do
  • What Does a Help Desk Analyst Do
  • What Does an Information Technology Analyst Do
  • What Does an Infrastructure Analyst Do
  • What Does a Network Support Analyst Do
  • What Does a Support Do
  • What Does a Systems Support Do
  • Zippia Careers
  • Computer and Mathematical Industry
  • Support Analyst
  • Support Analyst Resume

Application Analyst Resume Sample

The resume builder.

Create a Resume in Minutes with Professional Resume Templates

Work Experience

  • Lead requirement discussion sessions with a diverse group of end users and translate business requirements into detail functional specifications
  • Strong in database design, query performance optimization and usage of SSIS to provide automated data processing
  • Strong in user interface design for web application and standard UCD methodologies
  • Problem management, handling outages and ensuring continunity of business during disaster recovery
  • Provide application support across various time zones like UAE, Asia and Europe. Weekend support is required
  • Excellent critical-thinking, communication (written and oral) and interpersonal skills to
  • Strong team contributor to work with existing team to deliver medium to large scale projects
  • 6+ yrs. of related IT experience with 5 years in JAVA/J2EE environment
  • Adhere to organizational policies and procedures and follow all change control processes defined within Maestro Care
  • Contribute to project planning efforts by providing estimates and input into tasks
  • Work with business owners to define, document and prioritize functional requirements
  • Participate in overall InfoEd eRA application implementation and maintenance at UCD | AMC
  • Develop a broad understanding of the InfoEd eRA application and underlying technical architecture
  • Participate in multi-campus technical meetings regarding all InfoEd eRA modules being deployed
  • Assist as appropriate with the deployment of Enterprise and other modules
  • Possesses strong knowledge of application development (JAVA/J2EE) technologies, tools, methodologies as well as all functional areas in IT organization
  • Experience in Web Sphere, Maven, Spring, Nexus, Tomcat is prefd
  • Good understanding of how technology relates to business, market and industry and applies such knowledge to support the needs of the business
  • Yrs working with a RESTful based API
  • Experience within an agile methodology and SDLC
  • Exposure to web development technologies
  • Design services / applications and develop distributed, highly scalable, efficient, and fault-tolerant systems focused on creating solutions within service-oriented architecture (SOA). - Expert knowledge in several areas including: - Experience in taking the projects from the requirements phase to the delivery phase using the full software development life cycle
  • Java/Java EE 1.7/1.8 - Java Design patterns - JMS, JDBC, Web Services, JMX, SOAP, REST, JPA, JSP, JSF, Struts, XML, XSLT, Ajax, Applets - Spring MVC, Spring Core, Hibernate, DB2, Oracle - Maven, Ant - GIT, Stash, JIRA, Confluence, Jenkins, Rundeck, - JUNIT, Test Driven Development, Clean Cloding - Unix - HTML, JavaScript, AnjularJS,
  • Obtain additional Epic certification and proficiency as defined by management through a combination of classroom instruction at Epic (Madison, Wisconsin), self-directed learning, multiple project assignments and competency exams

Professional Skills

  • Strong workflow and data flow analysis skills, strong problem solving skills and ability to acquire a working knowledge of departmental operations are required
  • Strong communication and organizational skills with ability to influence others while maintaining a strong focus on achieving results
  • Excellent prioritization, analytical, and problem-solving skills
  • Excellent organizational skills & the ability to determine priorities and accomplish tasks in a rapidly changing, fast-paced environment
  • Strong analytical skills; demonstrated ability to bring high level, complex customer issues to resolution
  • Excellent organization skills; and ability to prioritize multiple activities and objectives in a rapidly changing environment, and deliver quality service
  • Excellent prioritization, attention to detail, organizational, & problem solving skills, and a commitment to quality and solution oriented service are required

How to write Application Analyst Resume

Application Analyst role is responsible for business, analytical, technical, customer, application, interpersonal, development, organizational, sql, analysis. To write great resume for application analyst job, your resume must include:

  • Your contact information
  • Work experience
  • Skill listing

Contact Information For Application Analyst Resume

The section contact information is important in your application analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Telephone number

Work Experience in Your Application Analyst Resume

The section work experience is an essential part of your application analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous application analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular application analyst position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Application Analyst resume experience can include:

  • Excellent verbal and written communication skills with the ability to communicate effectively with all HHC organizational levels
  • Other skills are Springs, Hibernate, Struts, CSS, XML, XSL. Experience with Apache Tomcat. Experience with Weblogic/Websphere
  • Experience with crytography. Other skills include JMS, JSP, Spring/Struts framework, hibernate, JSON. Experience with Weblogic or WAS
  • Expert in multiple languages and tools. Strong experience with MySQL. Experience with relational databases. PL/SQL experience
  • Demonstrated experience in data quality and integrity issues, and sound data management skills in a large scale enterprise environment
  • Experience in Data warehousing and ETL. Experience in replication software – Golden Gate Experience in Active-Active processing

Education on an Application Analyst Resume

Make sure to make education a priority on your application analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your application analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Application Analyst Resume

When listing skills on your application analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical application analyst skills:

  • Communication Skills - Strong verbal and written communication skills (professional command of the English language)
  • Interpersonal skills - strong partnering/relationship building abilities and effective communication with small and large groups
  • Strong communication and follow-up skills; solid understanding of escalation processes
  • Excellent critical and analytical thinking and excellent customer service skills
  • Strong business or clinical acumen Strong communication, presentation, interpersonal, and rapport-building skills
  • Strong organization, interpersonal, self-motivating, and effective verbal and written communication skills

List of Typical Experience For an Application Analyst Resume

Experience for senior application analyst resume.

  • Strong communication, presentation, interpersonal, and rapport-building skills. Able to get things done and escalate issues to the decision-makers as necessary
  • Very good communication skills, including English
  • Some experience with ISO 9001 System Experience and LEAN Manufacturing environment experience beneficial but not required
  • Expert in multiple languages and tools. Key skills are JAVA/J2EE. Experience with Web Services (REST & SOAP)
  • Other skills include experience with RDBMS (Oracle, SQL Server)
  • Be a team player with excellent communication skills

Experience For IT Application Analyst Resume

  • Establish and maintain solid business relationships and work effectively with business and client contacts
  • Excellent written and verbal communication, team building, and relationship building skills
  • Excellent written and oral skills essential including presenting to large groups
  • Strong analytical and problem solving skills along with the ability to identify innovative solutions and implement them in a timely manner
  • Strong MS Office skills, focused on Excel; pivot tables, charts, graphs, macros
  • Effective written and verbal communication skills●

Experience For Business Application Analyst Resume

  • Excellent analytical, oral, and written skills
  • Outstanding customer service skills; oral, written communication, organization, and time management
  • Proven experience in at least one the following programming languages: Java (Eclipse), C++
  • Background in Coding, Strong Perl scripting experience required
  • Performs experimental design approaches to validate finding or test hypotheses. Validates analysis by comparing appropriate samples

Experience For Epic Application Analyst Resume

  • Strong understanding of the components of web applications; experience in a production environment supporting web-based applications; knowledge of SQL and Java
  • Expert diagnostic, troubleshooting, and problem-solving skills
  • Experience supporting system testing and/or data validation activities
  • Adequate and verifiable C/C++ Programming Skills
  • Participates in the development and documentation of processes, while leveraging prior expertise and experiences
  • Good working experience with Linux (SuSe, Redhat)

Experience For Dhts Application Analyst Resume

  • Very Good working experience with Linux (SuSe, Redhat)
  • Apply technical and functional knowledge, analytical and problem-solving skills to resolve client issues
  • Perform work of increasingly complex size, scope and impact, demonstrating increased technical skills and the ability to recommend and implement solutions
  • Advanced Excel and/or report writing skills
  • Strong experience with MicroStrategy Administration Tasks including
  • Demonstrated experience working with a relational database
  • Well-developed active listening, facilitation and presentation skills
  • Well developed active listening, facilitation and presentation skills
  • Experience or good understanding of ITIL concepts

Experience For Lead Application Analyst Resume

  • Experience or good understanding of Application/System development lifecycle (SDLC) and Infrastructure (ITIL) concepts
  • Sound business judgment, a customer service focus with ability to effectively support challenging end-users
  • Strong work ethic and effective teaming
  • Superior communication, organisational, and problem-solving skills
  • Willingness to learn new tools, skills, and new ways of thinking about a problem
  • Prior experience with reporting, SQL or Crystal reports

Experience For Application Analyst Assoc Resume

  • Intermediate to advanced skills with data analysis and using Excel
  • Advanced analytical and troubleshooting skills with complex technical subjects and tasks
  • Methodical problem identification and solving skills; ability to assess an issue to provide solutions and recommendations
  • Have at least basic programming skills
  • Possess skills of analysis/modeling of business processes, collection and formalization of business requirements
  • Prior experience in an IBM z/OS environment
  • Strong experience in TAL, C & POS
  • Grow subject matter expertise in discrete realms of both technical software engineering skills and Heartland Dental business functions

Experience For Mau-application Analyst Resume

  • Strong technical and clinical knowledge experience with understanding of hospital and physician workflows
  • Demonstrated experience providing superior internal and external customer service
  • In general, 3-5 year experience in IT and at least 2 year experience with complex J2EE application architecture
  • Experience in PeopleSoft Development with experience in PeopleSoft HCM (Core HR, Payroll for North America, Time & Labor and Position Management)
  • Strong MS Access and/or MS SQL experience
  • Supports system upgrades and effectively communications system functionality changes to end users

Experience For Loan Application Analyst Resume

  • Proven experience in application implementation and troubleshooting techniques
  • Highly organized, self-starter with strong ability to prioritize and multi-task
  • The ability to communicate effectively with clinicians and others to understand workflow and how it impacts Charge Services design
  • Prior experience with Service Management applications
  • Reporting development experience using MS SQL Server, SSRS, Power BI ,Qlikview / QlikSense, or Tableau

Experience For Tech Application Analyst Resume

  • Banking Industry or EMV experience
  • Banking domain/financial domain experience is prefd
  • Working experience with Application / Middleware Server like wie Apache, Tomcat, JBoss
  • Training: develop deep technical expertise and gain valuable business/industry related experience
  • Developing solid product expertise

List of Typical Skills For an Application Analyst Resume

Skills for senior application analyst resume.

  • Strong leadership skills with demonstrated experience
  • The interpersonal skills necessary to interact effectively with users, vendors, external agencies, and NCH staff, providing positive customer
  • Excellent written and verbal communication skills, very strong sense of urgency, and able to work on several simultaneous projects
  • Strong production support experience within a large healthcare organization & customer service skills
  • Previous knowledge, skills and experience in assessing, developing, implementing and evaluating training needs
  • Experience with test automation practices (strongest candidates would have experience designing and executing test automation for large scale applications)

Skills For IT Application Analyst Resume

  • Proven scripting and automation skills
  • A service-oriented mindset with strong analytical and problem-solving skills
  • Strong PC skills required, including knowledge of PC applications and MS Office suite
  • Excellent verbal and written communication skills including ability to communicate technical issues to users in a clear, non-technical manner
  • Strong customer service orientation skills and is dedicated to meeting expectations and requirements or internal/external customers
  • Strong analytical and problem-solving skills/Well organized

Skills For Business Application Analyst Resume

  • Strong organizational skills while being detail-oriented
  • Strong communication, presentation, interpersonal, and team-building skills
  • Strong ability to effectively communicate with all stakeholders regarding all aspects of technology solutions, projects/initiatives and strategies
  • Strong analytical, organizational, and problem-solving skills is required
  • Strong technical problem solving, root cause analysis and solution development skills

Skills For Epic Application Analyst Resume

  • Strong, demonstrable analytical/problem solving skills
  • Excellent customer interfacing and service Skills
  • Demonstrated project management skills and knowledge of problem-solving methodologies
  • Excellent verbal, written and interpersonal communication skills, demonstrating the ability to communicate information technology
  • Excellent Communication Skills (oral, written, and facilitation)
  • Strong communications, interpersonal, and analytical skills
  • Experience in the application of advanced analytical skills
  • Effective verbal and in written communication skills,

Skills For Dhts Application Analyst Resume

  • Demonstrate the ability to communicate, collaborate and consult effectively with all levels of the organization
  • Demonstrate increased technical skills and the ability to recommend and implements solutions
  • Strong, demonstrable written and verbal communication skills
  • Strong communication skills, both written and verbal, including the ability to translate technical subject matter to non-technical audiences
  • Demonstrated ability to acquire new technical skills
  • Strong written and verbal communications skills for business and technical audiences
  • Excellent oral and written communication, presentation, and documentation skills are required
  • Strong project planning, project control and communication skills
  • Strong, demonstrable analytical/problem solving skills and detail oriented

Skills For Lead Application Analyst Resume

  • Proven skills writing intermediate to complex database queries
  • Strong relationship management skills - ability to build relationships and work collaboratively on projects and problem solving
  • Strong verbal and written communication skills appropriate for a business environment
  • Demonstrated proven ability and performance as a Clinical Applications Analyst or equivalent experience

Skills For Application Analyst Assoc Resume

  • Excellent communication, presentation and customer relation skills
  • Strong analytical skills, detail orientation, ability to troubleshoot, be proactive
  • Strong analytical skills, detail orientation, ability to troubleshoot, be proactive Successful on Epic pre-assessment test
  • Influence project scope and solution definition though leverage of strong communication and internal consulting skills
  • Work autonomously as well as strong team and communication skills
  • Strong communications skills; capable of dealing with employees at all levels

Skills For Mau-application Analyst Resume

  • Strong critical thinking skills to generate solutions and engage in root cause analysis
  • Excellent interpersonal and communication (written and verbal) skills required
  • Strong SQL database skills required
  • Intermediate to high skillset and experience with Excel, Business Objects (or other report writer), and database applications (Access, Quickbase, other)
  • Diplomatic; demonstrated experience in effective and tactful dialogue with all levels of staff, individuals from diverse cultures, and the public
  • Demonstrate engaging professional presence Possess the ability to multi-task effectively
  • Strong analytical and computer skills, particularly in Microsoft Excel required

Skills For Loan Application Analyst Resume

  • Experience with AngularJS, knowledge and experience as a full stack developer have experience with cloud and web services
  • Understanding of Purchasing and of Accounts Payable modules with at least 3 years of consolidated experience in previous working roles
  • Programming skills necessary
  • Advanced skills in analyzing, designing, developing, implementing and maintaining application code in a variety of contexts,
  • Demonstrated experience in conducting formal quality assurance testing and supporting user acceptance testing
  • Strong experience working in PUM and PeopleTools Upgrades including fit/gap analysis and retrofitting customizations

Skills For Tech Application Analyst Resume

  • Demonstrated experience using a modern object-oriented programming language
  • Utility experience (electric, water, and/or gas) to include experience with Advanced Metering Infrastructure System/Automated Meter Reading (AMI/AMR)
  • Proven experience in at least one the following programming languages: Java (Eclipse), Skript
  • Oversees, develops, and facilitates training material and plans to ensure process owners and stakeholders use existing systems as effectively as possible
  • Proven working experience in providing technical support

List of Typical Responsibilities For an Application Analyst Resume

Responsibilities for senior application analyst resume.

  • Experience in a role requiring effective verbal, written, and interpersonal communications skills
  • Application Analyst (strong technical hands-on + some development skills, min. 5-7 years experience)
  • Strong communication skills and a demonstrated ability to work in a collaborative team environment
  • Has a proven track record of excellent project and people management skills
  • Demonstrated skills and experience in Java/J2EE, JavaScript, Enterprise Databases, CSS and HTML
  • Apply strong technical, networking and functional problem skills with a keen business sense to deliver top notch customer-focussed time clock support
  • Strong project planning, project control, and communication skills
  • Strong verbal and written communication, negotiating, and presentation skills

Responsibilities For IT Application Analyst Resume

  • Strong time management skills and willingness to take responsibilities for meeting goals, objectives and project deadlines
  • Proven skills in project management – working independently in the role
  • Strong analytical and problem-solving skills to quickly analyze problems and develop solutions in complex applications
  • Experience in PeopleSoft FSCM Functional skills
  • Strong customer communication skills and customer service orientation
  • Prioritise and work effectively with minimal supervision
  • SQL development skills with experience writing SQL retrieval routines for Oracle or SQL Server
  • Orientation toward detail, strong organizational skills, and the ability to maintain accurate documentation

Responsibilities For Business Application Analyst Resume

  • Strong oral and written communication skills across all organization levels
  • ERP Systems – at least 5 years SAP configuration experience required with strong experience in SAP WM (Warehouse Management)
  • Needs to have strong communication skills and the ability to report all details of the project
  • Working with Agile practices and associated skills including user story writing
  • Good working experience with Windows Server

Responsibilities For Epic Application Analyst Resume

  • Proven experience as a PeopleSoft administration for PeopleSoft applications including FSCM 9.2, HCM 9.2 and CRM 9.2 on AIX/Unix and Oracle Weblogic
  • Good understanding of organizations goals and objectives, strong business knowledge and keeps current on industry trends
  • Imaginative, with skills in creative reasoning
  • Communicates effectively, both oral and written, with other Information Technology staff and end-customer department personnel
  • Works effectively on project teams as a participant
  • Teamwork - Service oriented approach (highly professional), friendly and positive communication style, work effectively with all company employees and clients

Responsibilities For Dhts Application Analyst Resume

  • Willingness to increase knowledge and update skills as required
  • Perform code unit tests and demonstrate the ability to properly validate functionality of work produced
  • Effectively represent MGH Perioperative department at enterprise meetings with other Partners OpTime/Anesthesia CBAs and eCare build team
  • Assist the MGH Perioperative department at large navigate the Partners eCare organizational structure and communicate site goals and struggles effectively
  • Work effectively on project teams as a leader or as a participant
  • Handle multiple assignments simultaneously and effectively meet deadlines required
  • Communicate effectively with the service desk about global issues or resolutions
  • Identify repeatable issues and communicate effectively to the development team to resolve root cause

Responsibilities For Lead Application Analyst Resume

  • Experience with UNIX or Windows. Experience with Oracle, SQL or DB2
  • Effectively applies knowledge of general operating principles and capabilities of computers and other data processing equipment
  • Effectively applies knowledge of data transfer via HL7 interfaces and/or other methods of file transfer
  • Prior experience in an Open Platforms and/or IBM z/OS environment
  • Demonstrated functional work experience in the related area/s
  • Demonstrated functional work experience in the related area/s of system analysis and design
  • High-level of communication skills to influence and persuade others

Responsibilities For Application Analyst Assoc Resume

  • Demonstrated functional work experience in the related areas
  • Strong experience on Schema objects like logical tables, attributes, facts, hierarchies, etc
  • The organizational skills necessary to multi-process in day to day activity and to concentrate and focus attention on the details of the task at hand
  • Experience in a role requiring effective problem solving, analysis, and ability to offer business solutions to customers
  • Manages Complexity:Making sense of complex, high quality, and sometimes contradictory information to effectively solve problems
  • Prior programming experience in web solutions that employ .NET. ASP. ASP.NET and MS-SQL
  • Three to Five years experience working in Regulated Industry and software validation
  • Demonstrated experience in one or more large scale enterprise Portal or CMS technologies, including Squiz Matrix and Liferay

Responsibilities For Mau-application Analyst Resume

  • To work effectively within an established team
  • Work effectively with both technical and non-technical professionals
  • Effectively manage multiple tasks and responsibilities
  • Project management and/or business process improvement skills
  • Initiative, independent and good user liaison skill
  • Maintain Pioneer employee productivity. Build and maintain customer relationships. Effectively work across IT teams to provide support for IT initiatives
  • Effectively work across IT teams to provide support for IT initiatives
  • Effectively work across IT teams to provide support for IT initiatives such as ITOE, Policies and Procedures, and disaster recovery
  • Prior experience with the implementation and support of enterprise information technology solutions

Responsibilities For Loan Application Analyst Resume

  • Effectively work across IT teams to provide support for IT initiatives such as ITOE, Policies and Procedures and disaster recovery
  • Ensuring quality, cost-effective development and implementation of applications and processing with adequate safeguards for both security and data integrity
  • Working experience with Application / Middleware Server like Apache, Tomcat, Hibernate
  • Working experience in life insurance industry is required, ie. understand the policy cycles, have the knowledge on Policy Administration flow etc
  • Modeling and Simulation experience such as knowledge on how to run Suppressor, AFSIM, EADSIM, or similar military models

Responsibilities For Tech Application Analyst Resume

  • Understanding priorities and urgency
  • Experience with monitoring, analyzing, tuning and optimizing SAP BW system including knowledge of BI scheduling tools
  • Completes systems configuration activities including building databases, documenting changes, testing and validating changes made
  • Experience and expertise in architecting, designing, developing and deploying java services, APIs and JBOSS Wildfly applications
  • Includes 2 years of IT experience working with building, testing and designing related business systems

Related to Application Analyst Resume Samples

Application analyst senior resume sample, application systems analyst resume sample, systems application analyst resume sample, program / business manager resume sample, program engineering resume sample, op program resume sample, resume builder.

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Senior Application Support Analyst Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the senior application support analyst job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

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  • Analyse and recommend improvements and better methods of working both to users and the development team
  • Work within a live SQL environment ensuring application functionality and business workflows are performing and functional
  • Create and maintain good working relationships with internal departments as well as 3rdparty vendors and hosting providers
  • Provide input for policy and procedure in product development and service management
  • Work with Sr management and stakeholders to identify problems, suggest solution and implement improvements
  • Identify areas of improvement that will increase the team’s performance and provide a better service
  • Alert Management (through the development of bespoke application monitoring)
  • Support JDE/Kinaxis/BI Reporting & project implementation. Report to IT Solution Manager
  • Communicate project status and issues to the IT Solution Manager to ensure timely resolution and achievement of project milestones
  • Provide sound system solution impact / risk assessment in related to change request in highly integrated application environment
  • Provide consultation to end-users in the area of automated systems
  • Provide solution walkth’ru and conduct Conference Room Pilot session
  • Acts as liaison between IT Division and end-users to resolve procedural questions
  • Additional duties as assigned
  • Work closely with stakeholders and business leaders to demonstrate the highest levels of customer service, communication, productivity, and professionalism
  • Participate in Release Entry Framework activities to help ensure quality deployments into production
  • Create and maintain support documentation
  • Identify and drive continuous improvement initiatives
  • Drive problem resolution and document root cause
  • Effectively collaborate with numerous technology and business teams across multiple locations
  • Support incidents, problems, enhancements, and projects for Facets platform
  • Demonstrates solid knowledge of tools such as HP Quality Center, HP Performance Center, ClearCase, TFS, ISPW
  • Ability to extract relevant details to address a problem and have the initiative to derive those missing details that can be discovered
  • Good UNIX (Solaris/Linux) knowledge and practical usage. (Able to navigate the system and know the core administration functions)
  • Good Oracle knowledge and practical usage. (Able to create ad hoc SQL queries)
  • Quality orientation with a strong eye for details
  • Ability to learn new skills quickly with little supervision and ensuring the detail is of high priority
  • Good Linux knowledge and practical usage. (Able to navigate the system and know the core administration functions)
  • Good Sybase SQL knowledge and practical usage. (Able to create ad hoc SQL queries)
  • Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail
  • Ability to work autonomously and exhibit excellent judgment

15 Senior Application Support Analyst resume templates

Senior Application Support Analyst Resume Sample

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  • Bachelor’s degree in Engineering preferably with specialization in computer science
  • Excellent technical skills in UNIX, Windows, SQL, Scheduling and Middleware
  • Proven experience facing off to end-users including Front Office, Finance, Risk and Operations users
  • Proven track record of continuous self-development
  • Technical background implementing support tools with Spotfire, Splunk, RTView, Autosys and Netcool,
  • Technical background supporting Middleware, Coherence, Hadoop, Oracle, and MongoDB
  • Good Team Player
  • Good Problem solving skills

Senior Application Support Analyst Resume Examples & Samples

  • Responsible for designing, engineering, planning and day-to-day support of development tools supported (HP Quality Center, HP Performance Center, MS ClearCase, IBM TFS, ISPW)
  • Completes problem analysis and resolution, and leads technical recovery teams in the restoration of service for development tools supported
  • Works with Development teams and EI for upgrading applications and infrastructure releases, support and documentation according to industry best practices
  • Enhances system features for problem avoidance, operating costs reductions, or increased usability of applications supported
  • Works closely with the user groups ensuring they have the technologies needed for source code management and quality testing prior to application releases to production
  • Assumes the role of Lead Support Analyst in major projects and initiatives, interacting and collaborating with team members and other departments, as appropriate, in order to gain knowledge relevant to applications supported (such as understanding new functionalities, what parts of the system is being changed, and required environmental changes) to ensure successful implementation of the environment changes
  • Participate in Disaster Recovery exercises, as a member of the technical recovery team or control center and contribute to the success of the Disaster Recovery tests
  • Possesses a university degree/college diploma in Computer Science and/or 3+ years technical/application or production support
  • Possesses solid understanding of design and analysis methodology and application development processers
  • Exhibits solid knowledge of databases (SQL, Oracle)
  • Exhibits solid knowledge to WIN2010/2012
  • To provide technical support to the business support team for all issues that are software related and for all business issues that will take longer than 30 minutes to resolve
  • To develop, maintain and enhance monitoring solutions, which will require scripting knowledge to create advanced monitoring solutions
  • To ensure that the platform is operational for the business during all business hours
  • Knowledge of Equities products and business flows advantageous but not required
  • Experience of working with global teams The successful candidate will be required to communicate with disparate technology and business groups in other countries/regions/time-zones on a regular basis, therefore excellent communication skills and cultural awareness are essential
  • Completes standard updates and maintenance activities to supported projects with departmental procedures and standards in order to keep the systems optimized
  • Participates in the testing, evaluation and implementation of straightforward/less complex products, including new products, software packages, operating systems and facilities to ensure System stability
  • Provides ongoing 24/7 support of related products or services under the direction for a more senior analyst in order to ensure minimal impacts/avoid outages to the production systems
  • Assists in the preparation of straightforward documentation used for the internal issue/problem resolution tracking
  • Completes problem analysis and resolution for lower impacting service issues
  • Participates in project related activities (smaller/less critical initiatives)
  • Adheres to corporate policies and best practices to endure internal and external audit and regulatory compliance in the areas of security, control and standards
  • Demonstrates Our Way values at all times
  • Understands and follows security processes and understands how they apply to this role
  • Assists in testing and verification of security controls in new or upgraded products
  • Contributes to BMO Financial Group’s overall business results by making recommendations that significantly improve operational efficiency and effectively
  • Possesses a university degree/college diploma in related field or equivalent work experience, and/or 1 to 3 years of experience in Banking application or technical support environment
  • Demonstrates basic knowledge of supported systems and products
  • Demonstrates some knowledge in terms of Problem Management, Change Management, Implementation Processes, Configuration and Release Management
  • Displays some knowledge and understanding in various industry best practices and standards, e.g. ITIL, ISO
  • Illustrates basic knowledge of IT industry directions and trends
  • Exhibits basic knowledge of Bank’s organization, policies, procedures and methodologies
  • TSO in a MVS or ZOS environment
  • Some mainframe programming such as REXX or COBOL
  • Batch processing - JCL and job scheduling (ESP)
  • Graphic forms design – we use DesignPro
  • Xerox printing – DJDE, Forms, Logos
  • Document Management and Distribution – we use ViewDirect
  • Writes and executes unit test cases and assist the project team with the integration and user acceptance testing as required to ensure that the application functions as per specification
  • Assumes the role of Lead Support Analyst in major projects and initiatives, interacting and collaborating with team members and other departments, as appropriate, in order to gain knowledge relevant to application support ( such as understanding new functionalities, what parts of the system is being changed, and required environmental changes) to ensure successful implementation of the environment changes
  • Participates in Disaster Recovery exercises, as a member of the technical recovery team or control centre and contributes to the success of the Disaster Recovery tests
  • The team performs level 2 offline/online application support for the Canadian ATM fleet, mainframe host application Connex (Point of Sales, Shared Cash), Server application (Chegue image, Commander) and Video Teller file transmission
  • Maintains and controls the Configuration Repository (CR) database for 4 Connex Applications
  • Resources are skilled in Connex online and offline for Point of Sale, shared cash and ATM support, in-depth knowledge of the hardware and software on the ATMs (SCOM/SCCM,SMS) and strong knowledge of the external networks and transaction flows
  • Level 2 application production support team work with application vendors when required (Phoenix, IBM / NCR) (*future will be NCR for hardware/software/SLM for ATM Refresh)
  • Resources provide 2nd level production support to helpdesk for calls/incidents to investigate/analyze and direct recoveries related to ATMs (i.e. with suppliers such as Phoenix/IBM, FIS, BMO Dev etc.)
  • Marketing Campaign Commander support to all users and processes relating to commander (i.e. Verify Campaign Scheduled events, Maintain default attributes for deployment window and Corrective Marketing trigger interval, update ATM inventory, add users/roles)
  • Team attends and participates in support and project meetings. Support the review and implementation of changes going to production (i.e. A24, A34 review, implementation check list review, participate in implementation)
  • Participate and/or lead incident and problem investigations. Liaise with our technology and business partners (i.e. Channel, development, infrastructure, and vendors as required
  • Analyze data via mainframe MVS and application tools (i.e. FTI, Netstat, Console, Netview, application logs, traces, ATM logs, system logs)
  • Use MVS tools (Netview, , Aconnex Logs, Aconnex traces) and ATM logs pulled from SCOM
  • Engage stakeholders as required to assist n investigations (ex: Helpdesk, Development, Network, Vendors (Phoenix, IBM, FIS, Microsoft, NCR)
  • Participate in weekly meetings for delivery of ATM code fixes and upgrades
  • Raise incident tickets to suppliers as required (i.e. Phoenix and NCR for problem investigation and fixes)
  • Offline support Electronic Funds offline (EFO) job suites. Online support of POS/Shared Cash/ATM (Connex)
  • Application/administration support of our cheque image application and e-marketing application
  • Possesses a university degree/college diploma in Computer Science and /or 5+ years technical/ application or production support
  • Possesses solid understanding of design and analysis methodology and application development processes
  • Demonstrates solid understanding of ITIL and Capability Maturity Model (CMMI) processes
  • Possesses solid communication and interpersonal skills
  • Is able to handle multiple priorities
  • Day to day technical support of the Finance Workstation, Intellect and Risk Treasury website suite of applications
  • Support denial of access (local trader disaster recovery) as well as denial of service (application site platform disaster recovery) planning and testing
  • Escalating to 3rd level support/development when necessary including any investigations to date, log files etc
  • Follow through to ensure each issue is resolved in a timely manner
  • Effectively communicate issues and status updates with business users, 3rd level support and development teams
  • Understanding and documenting business requirements, proposing solutions to meet the business needs, managing the implementation of the solution, weighing priorities, managing client expectations, and resolving any issues that might arise
  • Application Support Experience:Significant experience working in a support environment
  • Business knowledge/ understanding of financial markets and products
  • Responsible for designing, engineering, planning and day-to-day support of development tools supported (MS ClearCase, HP Quality Center on Windows, HP Performance Center, IBM TFS, ISPW)
  • Provide hardware and software support for infrastructures supporting Development and QA environments
  • System security administration, hardening and auditing
  • On-call support as needed
  • Minimum 3 years solid hands-on experience of Unix and/or Linux operating system administration (Solaris/Red Hat)
  • Demonstrates solid knowledge of tools such as HP Quality Center, HP Performance Center, ClearCase, TFS, ISPW. Equivalent knowledge of similar tools will be considered
  • Receive and troubleshoot tool related problems escalated by front office team
  • Coordinate service restoration to meet the service levels
  • Perform health checks
  • Accept new releases from global packaging team
  • Implement patches
  • Address back-end related issues with servers
  • Provide on-call support through rotational pager
  • In charge of deep analysis and troubleshooting of the incident and/or problem
  • Responsible for working with the level 2 team on either providing advice on how to resolve the incident at hand or work with the Engineering teams on a production defect resolution
  • Review logs in detail and understand application code to understand if the problem is with the tool or somewhere else (i.e. partner system; network; etc.)
  • Work with leadership to be able to explain issues and/or problems and assist if an account goes red
  • Participate in project meetings and provide operational guidance during the roll out of upgrades or new tools
  • Creates standards by which the level 2 teams support the tool
  • Work with team members globally
  • Required skills: Windows Server, UNIX, Oracle, SQL Server, Shell Scripting, XML, Web Services, Production support
  • Preferred skills: Java, ASP/C#, Fundamental ITIL knowledge
  • English knowledge must be fluent
  • Establish and maintain strong collaborative partnerships with peers, management, internal and external partners/ vendors/suppliers to optimize operational activities and understand impact on DCP systems and operations from external projects
  • 5 years of experience in application support or service operations in a large enterprise environment
  • 5 years previous experience managing or supporting large digital asset management or product management systems
  • Demonstrated ability to complete assignments with speed, accuracy, and quality
  • Excellent verbal and written communications skills communication skills, able to articulate complex ideas in succinct, business terms without the use of technical jargon
  • Experience with the Disney Consumer Products Licensing systems or experience in another licensing environment
  • Working knowledge of ServiceNow
  • Bachelor’s degree in a technology or business related field or equivalent experience

Senior.application Support Analyst Resume Examples & Samples

  • Responsible for designing, engineering, planning and day-to-day support of source code repository tools such as ClearCase, TFS, GIT etc
  • Works closely with the user groups ensuring they have the technologies needed for source code management
  • Complete project deliverables in order to contribute to project implementations
  • Responsible for operational processes and verification including systems and technology life cycle management
  • Provide hardware and software support for infrastructures supported
  • System security administration, and auditing
  • System backup and restoration/disaster recovery of applications supported
  • On-call support as needed which includes evenings, weekends , and statutory holidays
  • Help the team lead and management oversee daily production operations of our applications
  • Interact with client teams and external 3rd party vendors to insure strong system stability and performance
  • Design and implement appropriate metrics for reporting on key performance and quality indicators
  • Aids in the development of test scripts and provides support for system enhancements and upgrades
  • Develop and maintain documentation on system troubleshooting, batch jobs and projects
  • Work closely with the development, QA and business support teams, and the HighTouch business to determine strategy & priorities and to ensure that the team is meeting the business’ requirements. Ensure team delivers on these priorities and communicated progress effectively to all stakeholders
  • Provide technical application support, monitoring the applications and technical platform, answer queries via phone, e-mail and other communication mediums
  • This group provides the detailed knowledge of the applications and the upstream and downstream dependencies. For example, they should be able to understand the application processes, database schema as an expert, but would not typically being be expected to read and understand the application code
  • There is a duty on this team to take ownership of technical problems and be proactive when dealing with system issues
  • When dealing with major issues, the group would be expected to make key technical recommendations based on their knowledge of the systems and the process flows involved
  • Liaise with business support teams and application development groups
  • 5+ years production support experience in the financial industry
  • Understanding of problem/outage management methodologies
  • 3 - 5 years of experience with Linux
  • 3 - 5 years of experience with Shell scripting
  • 3 - 5 years of experience with SQL
  • 2 - 3 years of Sybase experience
  • Understanding of network infrastructure, ability to identify common failures
  • Strong knowledge of Microsoft based operating systems
  • Basic understanding of hardware setup and configuration
  • Some knowledge of any programming language will be an added advantage
  • Some knowledge of JAVA programming language will be an added advantage
  • Some knowledge of C/C++ programming language will be an added advantage
  • Knowledge / working experience of Autosys
  • Technical design and development skills with a solid understanding of Object Orientated design principles
  • Design pattern experience
  • An understanding of Business Intelligence
  • Experience with C#, ASP.NET, SQL Server, HTML/JavaScript/CSS
  • 2 years development experience in Microsoft and .NET based application development
  • Previous exposure to test automation tools would be an advantage

Big Data Senior Application Support Analyst Resume Examples & Samples

  • Executing and/or escalating problem management procedures as necessary
  • Special projects such as COB/DR, Controls and Compliance related activities
  • 2+ years experience working in scripting in a variety of languages, including UNIX, PERL, etc
  • 2+ years experience with Informatica or similar ETL tools
  • Good understanding of Systems Administration
  • Strong analytical skills as well as strong troubleshooting skills
  • The ability to present and absorb complex ideas quickly and accurately
  • Support all aspects of Cash and Derivatives trade and risk flows including trader-sales matching, Markitwire, SDR reporting
  • Start of day checks, continuous monitoring, and regional handover
  • Perform T+0 risk reconciliations for the London Swaps desks
  • Application monitoring as well as the underlying infrastructure
  • Collaboration with Development partners to prioritise bug fixes and support tooling requirements
  • Have the aptitude to understand the relationships between interdependent systems
  • Understand business terminology
  • Possess strong client facing communication skills, in both verbal and written format
  • Interact with peers and management at all levels
  • IT/spreadsheet/analytical/modelling skills)
  • Business knowledge/ understanding of financial markets and products specially Fixed Income business
  • Experience of supporting traders trading applications from a face to face or remote perspective (NOT desktop support )
  • Previous experience of providing support of Trading systems or financial products
  • Strong process awareness and ability to manage incidents, problems and customer escalations where necessary
  • Ensure all issues are tracked and work closely with product managers to prioritize resolution
  • Collate customer feedback and experience and translate them into new initiatives over process and system optimization
  • Monitor the quality and impact of implemented processes/initiatives and recommend changes/enhancements if any
  • Communicate complex technical and functional issues to business users in a language they understand
  • Essential University Degree
  • Experience and/or knowledge of FX eCommerce banking industry will be an asset
  • Knowledge of foreign languages will be an added advantage
  • Ability to work closely with regional counterparts on client requests
  • Ability to promote positive work relationship
  • Demonstrates flexibility towards working in shifts
  • Exceptional interpersonal and communication skills
  • Understands criticality and concepts of information security
  • Design and implementation of new monitoring solutions
  • Creation and handover of monitoring dashboards
  • Architect, Develop, test, build, package, roll-out and maintain plugins and toolkits related to monitoring
  • Planning and managing the design, implementation and testing of all applications developed
  • Producing documentation and effectively communicating all releases to ensure uptake is as high as possible
  • Provide in-house support with respect to the software
  • Researching new technologies and originating new concepts, ideas and processes
  • Integration of deployed solutions with monitoring tools used within Citi
  • Bachelor/Master’s degree in IT/Computer Science/Computer Engineering/Electronics
  • Strong ITRS Geneos functional & technical skills
  • Build and package monitoring tools
  • Unix knowledge, shell scripting, Perl script, firewall, networking and/or Batch Scripting & windows Scripting
  • Architecture ability across various infra
  • Web UI development experience such as deployment into Apache , installation & configuration, use of JavaScript, HTML/CSS, RSS
  • XML for data formatting and parsing
  • Track record of building and deploying solutions
  • Exposure to various monitoring systems is desirable( Tivoli, Nagios, Geneos, Dynatrace, eG, Wily)
  • Strong knowledge of Autosys
  • Ability to work independently locally and within a global team
  • Ability to lead projects with commitment & dedication
  • Structured approach to development projects
  • Detailed-oriented, with strong analytical skills
  • Develops and maintains effective and positive working relationship with peers and management
  • Pro-active, organised, thorough and energetic Excellent communicator, presenting to App leads and senior management level stakeholders
  • Able to manage mission critical projects
  • Able to accommodate on-call and weekend support responsibilities
  • Ownership of project deliverables & ensure successful implementation
  • Dive & Determination; Demonstrates self-motivation and drive and shows determination to achieve goals
  • Analysis & Problem Solving: Identifies the key issues in situations, analyses the data, recognizes the root cause of problems and generates successful solutions
  • Proactivity & Initiative: Self-starting. Seizes opportunities and acts upon them. Controls events by making suggestions and proposing actions. Completes tasks, projects and plans before being asked
  • Building Relationships: Maintains good relationships with colleagues and builds strong professional networks. Recognises and understands the needs of others, aware of own personal style
  • Innovation & Creativity: Creating new and imaginative approaches to work related issues. Questions traditional approaches and demonstrates creativity in the generation of ideas and vision
  • Influencing & Persuasiveness: Influences, convinces or impresses others in a way that results in acceptance, agreement or behavioural change
  • Very strong technical skills such as UNIX/Linux, Networking, Perl, Shell scripting and SQL
  • Background of hands-on application support
  • Knowledge of Equities products and business flows advantageous, but not required
  • Ability to work under extreme pressure and fluid environment
  • Experience of working with global teams
  • Minimal of 5 years production support experience
  • Understanding of problem management methodologies
  • Thorough understanding of network infrastructure
  • 5+ years of experience with SQL
  • Some knowledge of JAVA programming language (optional)
  • Some knowledge of C/C++ programming language (optional)
  • Some knowledge of any programming language (optional)
  • Good understanding of Enterprising Messaging Systems, such as Tibco EMS and MQ
  • Minimum of 6 years of Perl or Python scripting
  • Minimum of 6 years hands-on experience in shell scripting
  • 6+ years of hands-on Unix/Linux experience
  • Excellent organizational, planning and prioritization skills
  • Ability to work effectively in a constantly changing and demanding environment
  • Self-motivated and proactive attitude
  • Ability to learn new skills quickly with little supervision
  • Responsible for the day to day monitoring and troubleshooting of applications
  • Execution of operational procedures and tasks
  • Act as a liaison with application and infrastructure teams to triage incidents, and resolve problems from the Help Desk, Line of Business IT teams, and business stakeholders
  • Responsible for project to support transition of new solutions and applications
  • Daily interaction with offshore contract resources to transition standard procedures, monitor and assist with incident handling and scheduled procedures
  • Interpret business issues and adapt priorities to maintain multiple, in-progress assignments
  • Off-hours support for planned changes and participation in an on-call rotation are required
  • Associates degree in Computer Science/Information Systems or equivalent combination of education and experience
  • Minimum 2 to 4 years experience administering or supporting a major software platform
  • Technical experience with Unix, Wintel systems, Windows servers and SQL database, NAS/SAN, Network Load Balancing(F5)
  • Knowledge of workflow, database, network, and server software and architecture
  • Excellent verbal and written communication and interpersonal skills
  • ITIL foundations certification a plus
  • Experience supporting applications running in WebSphere on UNIX a plus
  • Managing expectations with various stakeholders in the business
  • Ensure all incidents and problems are resolved within our SLA’s
  • Undertake all regular support activities i.e. service requests, regular jobs/activities, content uploads, workarounds and maintenance
  • Proactively review diagnostic data which includes logs, errors files and exceptions to identify potential problems and risks so they can be resolved before service is interrupted
  • Identify areas of improvement that will increase the team’s performance and provide a better service
  • Support change management, incident and problem management processes and group wide user communications,
  • On call out of hours support required as part of a rota
  • 5 years previous experience managing or supporting contract lifecycle management applications
  • Knowledge of application monitoring and management tools such as, HP Business Availability Center
  • Needs to demonstrate the ability to build consensus and support from the IT organization Demonstrated ability to complete assignments with speed, accuracy, and quality
  • Excellent verbal and written communications skills communication skills
  • Previous knowledge working in an IT ticketing system (ServiceNow)
  • Previous work experience with MS SQL
  • Experience with the Disney Consumer Products Licensing systems or another licensing environment
  • Experience as a Business Analyst
  • ITIL Foundation certification
  • 5 years experience supporting a large Oracle Transportation Management environment
  • Previous experience managing Supply Chain applications
  • Strong negotiation and mediation skills; needs to demonstrate the ability to build consensus and support from the IT organization on the solutions being proposed
  • OTM / GTM advanced certification
  • Responsible for providing 24X7 Application Support across multiple Tesla applications
  • Provide appropriate feedback to management about the progress and timeline related to specific production problem
  • Participate in the decision making of success or failure of applications systems to be deployed in production
  • Execute decisive action to preserve and maintain service availability, performance, integrity, capacity and security
  • As part of L2 team, you will promote stability and quality of support services in line with our regional strategy and technology management policies, as well as day to day operation and oversight for various applications
  • Manage and support the day-to-day availability of the applications and ensures issues or status updates are accurately communicated to business users
  • Experience in technology support roles within a large scale, global financial services organization - Strong Decision-Making and Problem Solving Skills - Highly proficient with application development techniques, Oracle, SQL, Shell Scripting and UNIX operating systems - Outstanding interpersonal effectiveness; strong communication skills both verbal and written - Ability to document and standardize processes around support procedures - Awareness of audit and compliance related issues and management of open corrective actions
  • Bachelor's degree in Information Services, related technical field or equivalent, with experience in application support roles for software applications. Strong aptitude for process definition and compliance, with emphasis on implementing process improvement solutions. Motivated individual comfortable both leading and working as part of a team. Excellent analytical, problem solving and organizational skills. Results oriented with a great attention to detail and must be able to manage multiple requests under deadlines
  • Understanding of client server architecture (clustered and non-clustered)
  • Resiliency and Redundancy designs
  • Efficiently and effectively manages work, time, and resources
  • ITIL accredation to at least foundation level
  • A knowledge of ServiceNow, incidents, major incidents, projects and reporting
  • Supporting Global middle office on any trade reporting questions
  • Supporting Back office with the reconciliation matching questions
  • Interact with multiple stakeholders including business, technology, Regulatory transformation office, Global middle office and other team members to obtain required information and solution internal projects
  • Assist ad hoc questions on the reporting/reconciliation issues
  • Supporting trade floor supervision with generation of all the internal regulatory reports
  • A University or College Degree/Diploma
  • 5 years of report generating experience
  • 2-3+ years of SQL
  • Strong written and oral communication
  • Proven capabilities to manage assignments and an ability to coordinate efforts with multiple stakeholder groups
  • Understanding of regulatory and compliance requirements (including, SEC, FINRA, OCC, FRB, CFTC, IIROC, OSFI etc.) would be an asset
  • Knowledge of Fixed Income and Trading Products, Investment Banking, Merchant Banking and Corporate Banking business would be beneficial
  • Black Berry support during off hours
  • Deliver a positive, memorable and meaningful service to both internal and external customers
  • Provide service related to supporting the second line support function for software issues raised through the IT Service Desk and assigned to you, triaging them and bringing them to a successful and timely conclusion
  • Participate fully in the development of processes to improve the service levels on support activities as requested – improving resolution times or quality as needed (e.g. maintain and share info on resolved issues, identify improvements to ‘support’ documentation, etc.)
  • Assist less experienced team members, helping them to develop the knowledge and skills necessary to perform their roles effectively
  • Maintain a positive, results orientated work environment, building partnerships and modeling teamwork, communicating to the team in an open, balanced and objective manner
  • Adhere to ALL standard operating procedures of Perceptive Informatics
  • Adhere to FDA regulations (21 CFR Part 11, GCP)
  • Excellent diagnostic, analytical and problem-solving skills demonstrated by a track record of being a software engineer or software support. analyst
  • Good interpersonal skills – building relationships and communicating with Users and Systems dept staff
  • Significant hands-on experience of ASP.net technology, Borland Delphi Version 7 essential
  • Commercial experience of delivering large projects written in C#
  • In-depth knowledge of SQL in Oracle and MS SQL server environment
  • Experience of using UML desirable
  • Experience of working in a commercial software development environment (typically gained over at least 6 years)
  • 3+ years of experience with T-SQL, ability to view and write T-SQL code for triage and investigation
  • Bachelor’s degree in Healthcare Management, Computer Science or another technology/business field of study
  • 3-5 years of progressive experience within application support/IT operations organizations
  • Experience in healthcare as a support analyst not required, but will be considered a plus
  • JIRA Service Desk ticketing system/Confluence experience not required but will be considered a plus
  • Ability to communicate and work with technical and non-technical audience
  • Sound analytical skills with the ability to successfully troubleshoot and problem solve
  • Ability to work unsupervised and a self-starter who seeks improvements without direction
  • Effective communication skills (oral and written) and the ability to interact professionally with a diverse group of clients and fellow employees
  • You will have the ability to operate in a "fast paced" environment, dealing with several problems and/or assignments concurrently (multi-tasking)
  • Ability to function effectively in a self-directed environment and interact well with other teams (software development, sales and relationship management, internal users)
  • 5+ years of experience encompassing 4+ years previous programming experience is required (any object oriented language)
  • 4+ years of experience with Java
  • Must be a self-starter with excellent customer service skills
  • Degree in Information Systems, Computer Science, equivalent background or demonstrated experience
  • Consistent track record of meeting deadlines
  • Ability to demonstrate tact and sensitivity in customer communications projecting a positive image
  • Ability to deal with change, demonstrating a willingness to learn and embrace new technology
  • Excellent analytical, problem solving skills, interpersonal, oral and written communications skills
  • Excellent organizational and follow-up skills with strong attention to detail; and
  • Documentation oriented and detail oriented with attention to processes and procedures
  • Previous experience in providing software support and troubleshooting desirable
  • Knowledge of: Linux, Oracle, JavaScript, Postgres and SQL
  • Provide support for mission-critical X-ASSET applications which interact with all the FO eTrading applications
  • Support Batch processes via Autosys
  • 2 - 3 years of hands-on Shell scripting experience
  • 2 -3 years’ of strong SQL, RDBMS experience
  • Good working experience of monitoring tools like ITRS
  • Perl/scripting language and / or Java
  • Delivery of 2nd Line Application Support services for application(s) under support
  • Ongoing liaison with component teams for ensuring service availability
  • Delivery of 2nd Line Application Support services for applications under support
  • If applicable, escalate to the Incident Management Process Manager
  • Good understanding of the Card Industry – specifically commercial cards
  • Knowledge of Card issuing processes is preferred
  • Java Certification/Oracle Certifications preferred
  • Sound time management and organizational skills
  • Effective team player with strong customer focus
  • Previous first or second line support experience
  • Provide first and second line application support to business users within the Middle Office & Commercial
  • Participate in daily development scrums as part of the adoption of Agile, moving towards DevOps
  • Provide support for our clients test environments, undertaking restores/refreshes from time to time, problem solving on systems and application issues and providing configuration services
  • Provide consultancy and training support (post implementation) to business resources, likely in a 'train the trainer' capacity
  • Liaise with business staff, corporate IT shared services, and the projects and development team as required to carry out these responsibilities
  • Maintain knowledge of technology and business processes in relation to these responsibilities (Knowledge Repositories & WiKis)
  • Primary Web Languages: HTML5, CSS3 JavaScript & jQuery
  • Knowledge of one or more of the following applications would be advantageous
  • Document known support issues and recommended fixes ensuring knowledge is transferred through the tech team
  • Engage with the development teams across the technology department on new projects and initiatives to agree an effective handover into support
  • Provide relevant, accurate and timely updates to the business community on the status of open incidents
  • Responsible for Problem Management; ownership of the investigation into the underlying root cause of Incidents, co-ordination of BA, support & development resources to identify required changes
  • Be the senior member of a team supporting business critical applications, primarily focussed on retail logistics and also buying and merchandising and finance
  • Responsible for Incident Management; ownership of investigation and triage activities, business updates, management of support resources across the technology team
  • Proactively manage the queue of open issues to ensure effective prioritisation and driving down mean time to resolve
  • Be the team lead, developing the skills and cross-skilling the team to improve overall support coverage
  • Proactively engage with the Service Desk to up-skill and transfer support activities to this team where applicable,
  • With direction and assistance from the Head of Support, implement relevant tools and processes for the management of Application Support, leveraging best practice (drawing from standards such as ITIL where relevant)
  • You should have knowledge of the software development lifecycle and how code is built, tested, released and supported
  • Ideally you should have worked in a retail environment but it is not essential
  • You should have 5 years working in Application Support roles or similar experience
  • You should have great attention to detail and constantly be looking for improvements in all areas
  • You should have experience working with any ERP system, ideally Microsoft Dynamics NAV
  • Ideally you should be able to demonstrate SQL management skills and how to debug and interpret application errors and issues
  • Change Management
  • Special projects (around Continuity of Business/Disaster Recovery, MIS Reporting, Automation, Server Migrations,
  • 3 – 5 years’ experience working in a support environment
  • Experience in a leadership role
  • 2- 4 years’ of Linux, SQL and Shell scripting experience

Senior Application Support Analyst / Lead Resume Examples & Samples

  • Recommend appropriate solutions for incidents (e.g., workarounds, root-cause fixes/enhancements, effort estimates)
  • Proactively manage issues/risks and escalate them as needed in a timely manner
  • 5+ years of experience in development, support, or systems analysis working with all phases of Software Development Life Cycle (SDLC)
  • 2+ years of experience developing and/or reviewing SQL scripts (on Oracle or something similar)
  • Ability to do some off hours support (happens about once a month currently)
  • Experience with healthcare systems analysis or IT development
  • Technical lead experience
  • Facets application experience
  • IT Production Support experience
  • Intermediate SQL experience
  • Oracle experience
  • Provide support for mission-critical client trading applications
  • Participate and coordinate Business Continuity testing
  • Interest Rate Swaps
  • Experience with Messaging Technologies (Caplin Liberator knowledge in particular)
  • Strong analytical skills & attention to detail
  • Good business phone etiquette, applicant will be supporting Citi’s external clients
  • Ability to plan and organize workload
  • Own and manage the Incident response process. Must be able to escalate problems to appropriate technology and business teams, while adhering to Service Level Agreements
  • Focus on continuous improvements on existing Application monitoring as well as the underlying infrastructure
  • Collaboration with Development partners to prioritize production fixes and support tooling requirements
  • Work closely with the GRU business teams and the GRU development teams, as well as CTI and upstream/downstream support teams to ensure a quality service
  • Perform change, incident and problem management for the GRU platform
  • In line with ICG PS goals, active involvement in ownership of support project items covering continual Stability, Efficiency and Effectiveness initiatives
  • Adaptability to work with different region’s including vendor and Citi staff. Reporting to GRU Global Support Manager
  • Shaping the GRU Support team in line with business demands
  • Ensuring stability and availability of the GRU platform for the GRU business and its clients
  • Proactive improvement work (in terms of stability/effectiveness/efficiency) across the platform. Analyse the issues being raised against our applications and design, then implement or manage enhancements to prevent any future occurrences of these problems or issues
  • Scrutinising change coming into the platform, ensuring quality of releases is adequate
  • Ensuring all hygiene factors (admin, governance etc.) is completed without requiring chasing
  • Proven experience in an Application support environment, 5 years or more
  • Wintel - Knowledge of Microsoft based operating systems
  • Experience using MS Office with emphasis on Word, Excel and PowerPoint
  • Basic understanding of Java/J2EE technologies
  • Monitoring technologies preferably ITRS
  • Previous experience in the financial industry would be preferred
  • Experience in a demanding environment, working to strict deadlines and short SLAs
  • Provide Technical Support to resolve CAD/BIM production issues with Autodesk and Bentley software applications
  • Coordinate client CAD/BIM standards development and maintenance
  • Provide ProjectWise Administrative functions
  • Partner with various teams in the organization. Primarily CAD Coordinators, Knowledge and Applied Technology Team and the Information Technology Group
  • Understand interoperability solutions between data types and platforms
  • Understand programming interfaces, capabilities, limitations, and best practices
  • Excellent client service, interpersonal and communication skills
  • Self-starter, with the ability to handle multiple tasks and deadlines with minimal supervision
  • Strong verbal and written communication skills and capable of performing tasks in a dynamic environment
  • Web-based or SharePoint portal development
  • In depth knowledge of using Autodesk and Bentley products in a production environment
  • End user support of Document Management Systems, CAD and BIM design applications
  • Engineering, Construction or Architectural background required
  • Bachelor's degree in a closely related field preferred, or combination of education and relevant experience
  • 5+ years application management experience, including management of multiple concurrent projects
  • Development experience including LISP, VBA, VBS, and .NET
  • Working with business users to establish priorities and manage expectations
  • Provide Level 2-3 support for scientific applications like Empower, ELN, Nugenesis, LIMS, Pipeline Pilot, Spotfire hosted on different operating systems
  • Gather requirements from users for enhancements or patches
  • Install application enhancements
  • Perform unit testing
  • Work with software vendors for application troubleshooting
  • Coordinate with other support teams within organization
  • Experience with various scientific applications like Empower, ELN, Nugenesis, LIMS, Pipeline Pilot, Spotfirerequired
  • 2+ years’ experience in implementing various scientific applications like Empower, ELN, Nugenesis, LIMS, Pipeline Pilot, Spotfireon Linux or Windows OS
  • Good requirements analysis & documentation experience
  • Problem solving and analytical capabilities
  • Ability to deal with and resolve conflicts
  • Previous in-lab experience desired
  • Bachelors or Master’s Degree in Life Science or Technical field
  • Application Support of the front office applications, including eTrading platform and Risk&PnL applications
  • Troubleshooting business issues, solving problems to provide solutions to Asia Spread Credit trading desk
  • Performing SoD check for EMEA
  • Ownership and accountability for the operation, monitoring and integrity of the technology platform
  • Relationship management internally with the trading desks, operations teams, risk and compliance teams
  • Experience in financial services with a focus in investment banking technology
  • Detailed knowledge of the trading lifecycle, with a focus on front office technology
  • In depth knowledge of trading systems throughout the full application stack, infrastructure to GUI
  • Understanding of the Market making Business with a detailed knowledge of front office workflows and business processes
  • Basic product knowledge on corporate bond and CDS
  • Knowledge of operating systems: UNIX, Windows, and Linux
  • Advanced SQL knowledge on Sybase, Oracle, and Microsoft databases
  • PERL, UNIX, and Windows scripting experience
  • Knowledge of credit risk matrices
  • Experience in using Geneos for monitoring
  • Provide Application Support for complex highly integrated applications
  • Prioritize and effectively triage/ escalate application issues and problems
  • Coach and develop team members’ technical proficiency
  • Sanity testing of applications and participate in server migration tasks
  • Explore potential areas for service improvements
  • Interact with internal IT teams and external 3rd party vendors to troubleshoot and resolve complex problems
  • Work on new club opening tasks and onsite support as required
  • At least 3-5 years of experience in support of multiple business applications and system integrations
  • Strong MS SQL experience – scripting and understanding of database structures
  • Understanding and experience with client-server computing and relational database environments
  • Strong support experience with industry-standard IT best-practices, concepts and procedures for end user clients
  • May require travel up to 10-20% of the year; US, Canada, India, and UK
  • Adhere to issue priority effectively, and escalate where necessary
  • Lead the progression of issues within a defined strategy and context
  • Demonstrate ownership and take the lead on complex issues
  • Consult with colleagues on solutions and solving complex problems
  • Complete daily checks following defined procedures
  • Application monitoring, performance and capacity tuning as directed from time to time
  • Managing problems from identification driving colleagues through to resolution
  • Participate in the implementation, backup and roll-back plans for application support changes
  • Provide out of hours support cover as required
  • Maintain knowledge articles and records in line with Close Brothers requirements
  • Working as part of a project team to become subject matter experts (SME) for new implementations and system upgrades
  • Consult with the development services team on new programs of work with a focus on new solutions, the continuous integration process, and maintenance of data stores, automated scheduling and the build environments
  • Participate in solution and data design reviews and updating documentation as appropriate
  • Participate in project demos and design reviews to understand upcoming changes to applications
  • Adhere to appropriate departmental and company procedures and policies
  • Mailbox management
  • Triaging and preliminary analysis and troubleshooting
  • Ticket escalation
  • Incident communications
  • In depth troubleshooting / forensic analysis
  • Business process management comprehension
  • Impact analysis via understanding of interfaces and application integrations
  • Back end analysis
  • Performing platform support and/or writing, executing scripts
  • Server analysis and troubleshooting
  • Coordination between multiple resolving agencies
  • Ability to recreate issues and concisely identify when an incident is a bug versus working as designed
  • Escalations and respective communications to stakeholders
  • Respond, resolve or triage and escalate incidents
  • Participate in application onboarding in order to gain functional knowledge of applications
  • Continuous improvement and training/knowledge transfer towards becoming subject matter expert for multiple applications
  • Assist and train new team members with onboarding applications to ensure support continuity and back up
  • Perform self-assessments by reviewing incidents escalated and proactively identify gaps in knowledge and tools needed
  • Utilize and maintain the support Knowledge Base for implementing solutions and documents new solutions
  • Work with management and business to prioritize and resolve incidents within the designated application service level objectives/ expectations
  • Liase with team members, Service Engineering (L3) or the application development teams to provide users with updates to resolutions when requested
  • Excellent and proven Customer Service
  • Excellent problem solving, analytical and time management skills
  • Ability to multi-task and switch between tasks quickly and smoothly
  • A strong desire to learn and expand their technical knowledge
  • Ability to work effectively under pressure to meet deadlines and resolve urgent incidents
  • Ability to break down complex problems and provide expert advice on DI Applications
  • Ability to take ownership of technical incidents and work with applications teams
  • Excellent writing and editing skills for technical documentation
  • Environment and motivation suitable for doing 24/7 on-call support when assigned
  • Required: 3-5 years’ experience in hands-on advanced IT support (Level 2+)
  • 1+ years’ experience in the software development life cycle including business analysis and deployment
  • Required: Knowledge of Windows and general desktop & server support issues
  • Knowledge of MS Office, inclusive of Visio, Frontpage, Sharepoint,
  • Highly Preferred: Knowledge and experience working with Sitecore, .NET, HTML technologies
  • Highly Preferred: Knowledge and experience working with VM Fusion, VM Parallels, MAC OS, IIS, XML, CMS
  • Highly Preferred: Knowledge and experience working with VB.NET, ASP.NET and C Sharp
  • Highly Preferred: Knowledge and experience working with IIS
  • Highly Preferred: Knowledge of the ITIL Framework
  • Required: In depth knowledge of SQL including scripting
  • Required: Knowledge of Integrated systems and applications
  • Preferred understanding and experience specifically in music metadata, repertoire management, or content management systems
  • Highly Preferred: A good level of understanding Dev Ops activities including Cloud operations, Network and Server configuration

Senior Application Support Analyst Fund Accounting Resume Examples & Samples

  • Bachelor's degree in computer science or a related discipline, or equivalent work experience required,
  • Advanced degree is beneficial
  • 8-10 years of diverse experience in multiple areas of information technology required
  • Experience with managing vendor hosted solutions (SAAS) as well as vendor software that resides on in-house servers
  • Ability to lead a technical team to diagnose issues across the entire IT realm, Server, OS, Storage, Application, Database, Networks. Then working with the team ensure a return to business as usual
  • Experience communicating, verbal and written, with all levels of the organisation, from technical to Snr Mgmt
  • Experience with change, incident and problem management processes and tools
  • Technical experience with distributed system architecture and infrastructure (virtual and physical servers, F5 load balancers such as ESX, Linux, Solaris OS and storage IBM XIV)
  • Experience with application architectures
  • Experience with global applications that support global user base, high transaction volumes, Linux based distributed architecture , Oracle DBMS
  • Experience with managing changes to applications and their environments
  • Experience planning, designing and implementing automated testing
  • Experience in the securities or financial services industry is a plus
  • ITIL certification or experience in an ITIL standard environment
  • Experience with production incident management
  • 3+ years experience in Level 2 application support or related function that includes deploying, configuring, maintaining, supporting and optimizing applications in a production environment
  • 2+ years hands-on experience using UNIX, SQL, PL/SQL, FTP/SFTP, scripting and other languages
  • 2+ years experience with Automic or similar job-scheduling/automation tool(s)
  • 2+ years experience working with ServiceNow or other ticketing system
  • Experience in programming code analysis and system integration analysis
  • Superior analytical skills
  • Proactively and expeditiously identify, diagnose, take corrective action and resolve application system incidents and problems
  • Proactively develop monitors and analyze system performance to ensure high availability
  • Document, communicate and escalate technical issues, manage to resolution and articulate business impact
  • Conduct root cause analysis of application system problems in a timely and effective manner
  • Provide 24x7 on-call support through a rotational schedule
  • Create and maintain application system documentation (e.g. knowledge articles) to enable Level 1 and Level 2 supportability
  • Manage service request queue Monitor and fulfill business and product support requests
  • Collaborate closely with application development to understand the architecture and design and as warranted submit change requests for system improvements
  • Participate in planning sessions regarding application, hardware and software changes. Actively engaged in pre- and post- implementation reviews
  • Ensure infrastructure and application, as well as IT processes and procedures, meet strict security requirements and comply with IT Risk Management guidelines
  • Monitor and measure production system performance and growth on an ongoing basis,
  • Focus on Customers understanding how specific actions link to customer impact; ensures the customer’s needs and impact on the business are at the forefront of all decisions and actions
  • Desired to have software/application support experience including deploying, diagnosing, and debugging complex Windows .NET/IIS and SQL Server based or internet-based applications
  • Working Knowledge of application SQL Server functions, functional knowledge of databases with the ability to execute queries, joins, stored procedures and triggers
  • Minimum of 5 years or relative experience supporting or developing .NET web applications
  • Experience working with XML
  • Experience with Web Services integration (SOAP, REST)
  • Demonstrated technical aptitude, strong analytical and troubleshooting competencies
  • Must be willing to work some nights and weekend on-call support one or two weeks per month
  • SPLUNK Monitoring Tools
  • Ready API/SOAP UI Test & Validation Services
  • ServiceNow IT Service Management and Incident Management Tools
  • Zenoss/SCOM monitoring tools
  • ITIL experience or certification
  • Microsoft IIS experience
  • Candidate must be able to provide effective production Level 2 support coverage, be extremely hands on in the areas of Ab Initio, Informatica, Unix, TWS, and SQL and possess excellent communication skills
  • The candidate must demonstrate the ability to resolve problems, escalate issues, clearly communicate with the users and other teams, and effectively manage priorities and expectations
  • Provide Level 2 technical support to internal customer base in the bank
  • Candidate must use effective research, solution analysis, effective written/verbal communication and problem solving skills
  • Candidate must be able to prioritize workload, providing timely and accurate resolutions. Perform in-depth research and identify sources of production issues
  • Run books for target systems in place, documenting procedural information to enable non-dedicated personnel to initiate & conduct trouble shooting, perform standard procedures and manage the run-time environment on an ongoing basis
  • Candidate should be able to work under minimum supervision, take overall responsibility of team operation during team manager’s absence
  • Analysis and trending of incidents, root cause and other MI to allow improvement initiatives to be incepted and delivered in conjunction with Service Engagement Managers
  • Willing to work till 21:00 hrs CST (2nd shift) and weekend shifts( Monday – Friday / Tuesday –Saturday / Sunday- Thursday)
  • Keep schedules, make tight deadlines, work timely and independently. The expectation is that this person will be responsible for day to day operations keeping the system healthy
  • Send out timely and effective user communications
  • Prioritize or engage management in situations when prioritization is a challenge
  • Lead meetings and triage calls
  • Identify incident root cause and corrective actions
  • Implement automation and performance improvement
  • Day to day task requires the ability to solve production down situations under tight SLA deadlines. Root cause and problem resolution follow-up
  • Production support experience Preferably
  • Ability to communicate well to other members across the verticals
  • Hands on experience with Unix and Shell Scripting
  • Hands on experience with Database (Oracle & SQL Server)
  • Experience in monitoring tools like ITRS Geneous
  • Experience in Job scheduling tools like Autosys or Control M
  • Aware of ITIL concepts like Incident and Problem Management
  • Financial domain support experience is preferable

Senior / Application Support Analyst Resume Examples & Samples

  • Support JDE/Kinaxis/BI Reporting & project implementation. Report to IT Solution Manager
  • Work with various division/department to collect Business Requirement and Conduct Business Analysis (BA) workshops
  • Work closely with IT Solution Manager to define project deliverables, schedules & help to identify/leverage resources in order to meet project objectives
  • Provide BA report (consists of all current processes & to-be-model), Gaps Analysis, Decision Document, Business Requirement Documentation (BRD), Test procedure (Doc 28)
  • Provide solution walkth’ru and conduct Conference Room Pilot session
  • Working knowledge of Microsoft Office, including Outlook, Word, PowerPoint, and Excel
  • Strong organization and detail-oriented skills
  • Ability to meet deadlines and to set and achieve objectives
  • Ability to multi-task effectively
  • Strong oral and written skills
  • Customer support experience a plus
  • Establish and maintain strong collaborative partnerships with peers, management, internal and external partners/ vendors/suppliers to optimize operational activities and understand impact on DCPI systems and operations from external projects
  • Knowledge of application monitoring and management tools such as CA Introscope, HP Business Systems Monitor (BSM) and/or IBM Tivoli
  • Experience with the Disney Consumer Products & Interactive Media Licensing systems or experience in another licensing environment
  • Work with the application support team to resolve issues/tickets in a timely manner and track the progress of Requests to completion
  • Ensure the status of the tickets is current in the tracking tool, including follow up requests from the client
  • Provide effective client communication during regular updates or escalate when appropriate
  • Processing of all Problem, Major and Standard Incident, and Change Requests
  • Daily status check and handover duties to enable the follow-the-sun support model
  • Prioritization and escalation to appropriate development / client / management groups when appropriate
  • Ability to delve deep into the code structure to understand complex algorithms and troubleshoot system /data problems
  • Provide technical oversight across systems and applications; leverage skills across team and department
  • Partner with development team to develop strategy regarding overall architecture and infrastructure
  • Interact with business users daily to decipher Finance terminology & ensure users receive assistance in understanding application’s logic / calculation processes in production
  • Responsible for system availability / stability within the production environment to agreed business levels
  • Working with the Development team to understand design structure and upcoming changes that require active support and to coordination/orchestrate the production runs for different internal and regulator provided scenarios
  • Be prepared to work out of hours and weekends to support upgrades and new releases to the application
  • Manage and review approved updates to all Support Knowledge Base documentation
  • Knowledge of generating trending reports from AutoWatch / ServiceNow / AppDynamics for proactive process diagnostics
  • Involved in extensive Data Profiling for Month on Month Key Indicator analysis, to pro-actively identify issues in the Month-End Runs
  • Track / Trend Application performance and Support issues for weekly and monthly reporting
  • 6 years of experience in a technical Support environment
  • 4 years of experience operating as Team Lead
  • 2+ years experience with Oracle and Sybase SQL script query composition
  • 2+ years experience with Ab Initio graph operation in UNIX – Advanced Support skills
  • Advanced Autosys / Autowatch analysis and reporting skills
  • A good academic background, with at least an under-graduate degree
  • Stakeholder Management & Leadership
  • Provide day-to-day technical leadership and direction to a production support team dedicated in supporting the application
  • He/She would be required to work and communicate to senior stakeholders from various teams, RTB, BTB and other project areas
  • Serve as a team representative on leadership groups requiring team leader participation
  • Clearly and effectively communicates difficult or complex ideas to stakeholders, peers and subordinates
  • Decision-making & Problem Solving
  • Adhere to PE Technology Problem Management Process and provide high-level support to our users via our 24x7 “follow-the-sun” support model
  • Co-ordinate and promote the effective functioning of problem management activities across all of SS&C’s support teams
  • Provide Level 2/3 Application Support for complex internally and externally developed applications
  • Co-ordinate the planning and execution of application/infrastructure releases and configuration changes
  • To examine potential areas for Service Improvement and raise proposals with the Application Support Manager
  • Provide technical leadership and be a positive influence on all team members
  • Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth usage and trend analysis
  • Maintain a technology run-book that captures the entire technology support landscape for each application with particular emphasis on troubleshooting, monitoring and maintenance
  • Manage all PE Technology policies and processes in relation to change control, security and auditing, release, configuration, problem and incident management
  • Maintain positive working relationships with internal departments as well as 3rd party vendors and hosting providers
  • 3+ years in an Application Support role. 8+ years total experience in technology
  • Thorough understanding of the processes and procedures required to support a 24x7, “follow-the-sun” support model
  • Skilled at comprehending, troubleshooting and resolving complex technical issues across a tightly-integrated, industry-leading technology platform
  • Ability to design, create and implement mid-level complexity scripts to facilitate automated monitoring and report generation
  • Excellent verbal and written communication skills and the ability to interact professionally with a global group of managers, stakeholders, developers, and subject matter experts
  • Strong at designing and implementing processes and the management of the projects necessary to accomplish this
  • This is a support role so a willingness to work outside of normal business hours including weekends is a requirement
  • Experience in software development/coding
  • 4+ years work experience that reflects a proven track record or proficiency in the competencies noted
  • Medicaid and Medicare knowledge
  • QNXT contract and configuration knowledge
  • Maintain availability of the production applications within defined SLA’s
  • Troubleshoot and resolve all incidents/service requests with defined SLA’s. Ensure timely actions and/or engage responsible team for any issues
  • Lead the Root cause analysis investigation for all incidents and ensure permanent remediation is completed
  • Initiate and implement timely changes to address operational gaps and root cause fixes
  • Provide 24x7 application monitoring & support based on best practices and industry standards and proactive guidance
  • Coordinate system/network infrastructure teams, application architects and developers, and others to create and maintain high performance end-to-end production solutions
  • Perform performance tuning, trend & capacity analysis, and system optimization
  • Work with business leaders to understand business processes and needs, now and in the future, and identify opportunities to improve operations service continuously
  • Communication with vendors and liaison with other ITS teams
  • Good working knowledge of ITIL best practices in your past experience
  • Undergraduate degree or equivalent, and 5+ years of applied technical experience
  • Strong experience with production application support and development
  • Java Knowledge would be an assert
  • PHP Knowledge would be an asset
  • Strong working skills in UNIX systems and Windows Server OS
  • Knowledge of Oracle Database, MySQL, J2EE, Apache, IIS, Web Services and Load Balancing would be an asset
  • Experience developing automation tools with UNIX Shell Script and Windows PowerShell Script
  • Strong analytical skills, specifically around trends analysis and performance and availability monitoring
  • SQL Server technologies (MS SQL / Oracle )
  • Windows scripting (PowerShell, Lua , FTP)
  • Following Applications ;-
  • Minimum of 6 years’ experience working in a financial services environment
  • Episys experience is a plus
  • Experience in Lending is preferred
  • Excellent knowledge of the financial industry as it relates to banks and credit unions
  • Experience with training customers or clients to use specific products
  • Able to provide outstanding customer service as set forth by corporate policies and standards
  • Demonstrate excellent organizational and time management skills
  • Prepares the customer for the installation, takes the customer through the installation process, and provides training or support to the customer post-installation
  • Provides software support/guidance by answering questions on functions, features and usage of software products. Support may be at the customer site or remote
  • Communicates the customer’s needs/expectations with programmers, other team members and team leader
  • Provide support for mission-critical GDS applications which interact with all the FO Trade capture systems and Risk systems across multiple asset classes
  • 8 years’ experience working in a support environment
  • Scripting/Automation experience with Perl, Python, Java, C#/C++
  • Experience working in a Rates Front Office or other Markets oriented production support desk and responsible for ensuring high availability / mission critical trading environment
  • Demonstrated ability to efficiently troubleshoot in time critical scenarios
  • Experience/knowledge of supporting a Commodities business and ability to show deep and wide ranging support expertise in Openlink and be able to show how they have managed large scale stability issues and outages is essential Skills
  • Providing leadership and direction on global process standards within the region
  • Chairing Change Advisory Boards (CABs) for sector businesses
  • Maintaining a Forward Schedule of Change for clients
  • Managing and prioritizing change conflicts in terms of change scheduling
  • Managing sensitive change freezes in-line with Citi business priorities
  • Communicating process changes and updates to the businesses in the region
  • Scrutiny of high priority and/or high risk changes
  • Carrying out Post Implementation Reviews (PIRs) of changes
  • Identifying and defining standard changes and acting as the formal approval of those within a given sector
  • On-going review of risk management strategies within the region with respect to change management
  • Providing information, and where appropriate, training on process and the service management tool
  • Demonstrable continual process and service improvement
  • Show initiative and be able to work on their own
  • Pro-active, can do approach
  • Personal commitment
  • Dynamic, enthusiastic, confident, reliable team member
  • Working experience in IT Operations, and 2 years within a change management background
  • Ability to interact with sub-ordinates, peers and senior management in a constructive and business-focused way
  • Demonstrable ability to multi-task and prioritize effectively
  • Strong communication (verbal and written) and presentation skills
  • ITIL Foundation Certified
  • Experience of establishing a new ITIL process within an organization, including successful stakeholder management experience
  • Educated to university degree level
  • Project Management certification and/or proven track record
  • Experience dealing with infrequent requests from auditors and regulators
  • 1 – 2 years commercial experience of working in a web application development and support environment
  • Experience in a customer facing global eCommerce environment
  • Ability to thoroughly research issues before escalating to the development teams
  • Experience in working with relational databases (Oracle and SQL)
  • Experience of AWS
  • Knowledge of web content management systems preferably Liferay
  • Experience of front end web technology HTML, CSS,
  • Demonstrable experience of; Java/J2EE, JSP, Servlets, XML and JavaScript
  • Experience of some or all of the following frameworks; Spring 3.0 and jQuery
  • Experience in the following scripting languages; Perl, Bash
  • Experience of Unix (Solaris or AIX) within a distributed architecture
  • Knowledge of Windows XP, Citrix and Windows Server technology
  • Proven ability to self-manage and perform within a team
  • Good knowledge of web and application server principles and experience of Websphere and Sun One
  • Knowledge of content management system principles
  • Knowledge of testing methodologies
  • ITIL foundation preferable but not essential
  • Providing leadership and guidance to the team
  • Change& Release Management
  • Knowledge Management (through Wiki and Training Sessions
  • Special projects (around Continuity of Business/Disaster Recovery, MIS Reporting, Automation, Server Migrations
  • Work closely with first level support, development teams, infrastructure teams and the GSM business
  • Manage daily processes ensuring completion to service level agreements
  • Effectively communicate issues and status updates with business users, first level support, and development teams
  • Ensure the stability of the applications by pro-actively seeking ways of ensuring stability
  • Provide support to AD teams to ensure that changes can be placed into production and supported
  • 3 - 5 years experience working in a support environment
  • Develop and understanding of the data models and how real life scenarios map to the data in the models
  • Conduct root cause analysis and correlation of other system and/or application problems of moderate complexity
  • Regularly communicate and share knowledge with the rest of the team
  • Excellent communicator with a supreme command of the English language both written and verbal
  • Excellent analytical thinking and problem solving capability
  • Strong attention to details and methodical in approach
  • Strong focus on customer service
  • In depth understanding of IP networks and networking infrastructure
  • Scripting skills (Python preferably)
  • Degree or higher in Computer Science, Computer Engineer, IT or any related fields
  • 3+ years experience in a 2nd or 3rd level support position for complex applications or a customer facing support role
  • Consults with Enterprise, Segment and Business Unit IT teams on business needs, functional and technical requirements, goals/objectives and recommends new and/or existing business solutions where applicable
  • Performs the business and user needs analysis; documents the requirements and translates those requirements into the proper system requirement and functional specifications
  • Leads the development of Finance functional specifications for enhancements, projects, discovery efforts and RFPs based on Enterprise/Segments/Business Units requirements, standards and strategies
  • Participates in vendor conferences, user groups and other communities in support of existing and proposed Finance applications
  • Evaluates proposals and recommends the selected services or products to the appropriate management entity
  • Researches; communicates and documents customized application requirements, including costs, while providing recommendations and alternative solutions where applicable
  • Collaborates with the Project Management Office and the supplier to define project schedules related to changing, testing and implementing new or enhanced services, and to ensure standard processes (e.g., change management, release management, testing, etc.) are applied consistently
  • Collaborates with the Site Sustainment team and Segment/Business Unit IT to select cost-effective solutions, utilizing existing enterprise-wide applications
  • Acts as business/systems analyst to manage minor and major enhancements, as well as, new projects resulting in future supported applications
  • Creates test plans and communication strategies, use cases, conduct Systems Integration Testing, Regression Testing, backend support and Stress Testing for assigned applications, while assisting the business with User Acceptance Testing
  • Develops and executes required test scripts, traceability matrix, assist business and technical team to triage discovered/reported defects through resolution, perform quality assurance, negative and boundary testing, and document testing results
  • Updates support model, requirements, functional design specifications and other documentation to accurately reflect the current application functionality, including, but not limited to, functional specifications, user guides, business contact information, and other documents as deemed necessary
  • Assists business and technical support team with application incident resolution, triage, and quality assurance testing as required
  • Leads the business and systems analytics of Disney’s Finance applications in collaboration with Enterprise, Segment, BU, Enterprise IT leaders and Supplier(s) for outsourced and in-sourced service delivery, and in preparing functional requirements application software, processes and servicesAligns Enterprise IT Application Services strategies with the Enterprise, Segment, and BU IT strategies by collaborating with Segment, BU and Enterprise IT leaders for outsourced and in-sourced services
  • Partners with the technology team to assist in researching industry direction related Finance processes and related functionality
  • Ensures defined Enterprise IT strategies are incorporated within major business initiatives and/or objectives
  • Educates Enterprise, Segment, and BU IT groups about Enterprise IT strategies
  • Act as spokesperson for City of Hope activities, as requested
  • Participate in meetings, search committees, task forces, and other special projects
  • Maintains a positive image when dealing with executive staff, donors, prospects, fundraisers and other City of Hope employees
  • Practices a high level of integrity and honesty in maintaining confidentiality
  • Bachelor’s Degree, preferably in instructional technology or an education-related discipline required
  • Must be proficient in MS Office Suite
  • At least 5 or more years of demonstrated Blackbaud CRM experience in training and/or instructional design
  • Instructional lead experience and instructional design experience with LMS, e-learning tools like Captivate or similar tools
  • Prior experience interfacing with Business Executives and Professionals
  • Must have at least five (5) years of experience in working as a lead/supervisor of application support role
  • Must have at least five (5) years of hands-on experience in web development, web services and programming using.NET, C#, ASPX, XML, SOAP, Rest, Java Script and SQL
  • Experience with multiple applications servers (IIS is Mandatory, Websphere, Jboss, Tomcat, Weblogic) and RDBMS (SQL server or Oracle) is preferable
  • Intensive exposure on Windows platforms and knowledgeable on other platforms like Linux, Unix
  • Must have a hands-on experience in supporting an application in a “Software as a Service” type of environment
  • ITIL Knowledgeable; Certification is a Plus
  • Excellent communication skills in translating technical jargons into business user level communications for internal non-IT Associates and Customers
  • Experience in investigating complex/critical issues and providing root cause analysis
  • Proficient in performing multiple tasks, working on multiple projects simultaneously and dealing with changing deadline, as required
  • Ability to work with multi-cultural work groups at different time zones
  • Strong analytical and problem-solving skills leading to practical application
  • Qualitative and quantitative analytical skills required
  • Proficient in performing multiple tasks, working on multiple projects simultaneously and dealing with changing deadline as required
  • Bachelor Degree in Computer Science, Information Systems or other related field or equivalent work experience

Related Job Titles

resume of application support analyst


  1. Application Support Analyst Resume Samples

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  2. Application Support Analyst Resume Samples

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  3. Application Support Analyst Resume Example in 2024

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  4. Application Support Analyst Resume (CV) Example and Writing Guide

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  1. Top 5 scenario-based application support analyst Questions and Answers

  2. ወደ አሜሪካ በህጋዊ መንገድ ለመምጣት


  4. Why my RESUME was rejected 400 times

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  6. What does a Technical Support or 1st Line Support Analyst do on a day to day basis


  1. Application Support Analyst Resume Examples

    Core Qualifications Professional Experience Application Support Analyst 10/1/2012 - Current Company Name City, State Analyze application data to assess performance and uncover problems. Work in team environment to complete all testing activities according to schedule. Coordinate resolutions with development team and project managers.

  2. Application Support Analyst Resume Samples

    It's actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired. Craft your perfect resume by picking job responsibilities written by professional recruiters

  3. 5 Application Support Analyst Resume Examples & Guide for 2024

    5 Application Support Analyst Resume Examples & Guide for 2024 • Improved ticketing resolution time by 25% by applying strategic problem-solving techniques. • Worked closely with development teams to address and rectify complex application issues, enhancing application reliability by 30%. •

  4. 7 Best Application Support Analyst Resume Examples for 2024

    Professional Experience: Application Support Analyst - ABC Inc. - 2017- 2021 Led the implementation, maintenance, and monitoring of software systems Provided 1st and 2nd line support, and interacted with customers to diagnose and solve technical issues Monitored system performance, identified and addressed any issues

  5. Application Support Analyst Resume Examples & Samples for 2024

    Candidates interested in an Application Support Analyst position should highlight in their resumes computer proficiency, communication skills, analytical thinking, troubleshooting abilities, accuracy, and teamwork. A Bachelor's Degree in information technology or a similar field is often required by employers. Not exactly what you are looking for?

  6. Application Support Analyst resume examples for 2024

    1 Add contact information to your application support analyst resume Your name should be the biggest text on the page and be at or near the top of the document. Your address doesn't need to include your street name or house number - listing your city and state works just fine.

  7. Application Support Analyst Resume Example

    An Application Support Analyst's resume should highlight their ability to implement proactive monitoring systems, collaborate with cross-functional teams, and develop comprehensive testing plans, as these skills are crucial in reducing application downtime and improving response times.

  8. Application Support Analyst Resume Sample & Tips

    application support analyst Job Descriptions; Explained. If you're applying for an application support analyst position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an ...

  9. Application Support Analyst CV Example

    Application Support Analyst April 2014 - Present Design software applications training programs for employees so they will be better equipped to help the end users. Troubleshoot software and applications for all customers to better understand how to help them use the programs efficiently.

  10. Analyst, Application Support Resume Samples

    Provide secondary support for other engineering applications and servers, e.g. High Performance Computing environment and related applications. Work with experts in the resolution teams to provide detailed root cause analysis and identify common areas of weaknesses. Provide day-to-day application support to business users on global business ...

  11. Senior Application Support Analyst Resume Sample

    +1 (555) 457 7093 Work Experience Senior Application Support Analyst 02/2016 - PRESENT San Francisco, CA Provide Tier 3 support and maintenance for banking applications Has strong application knowledge and maintains and extends the knowledge to support the life of the application

  12. 7 Steps to Write an Application Support Analyst Resume

    An application support analyst resume is a document you can use to highlight your qualifications and skills when applying for an application support analyst role. An application support analyst is a technology professional who assesses challenges within an application. Their duties include reviewing support tickets that users submit, finding ...

  13. Application Support Analyst Resume Examples and Templates

    Good Application Support Analyst Resume Example - Header Section. Kevin Odom, Lorain, OH, Phone number: +1-555-555-5555, Link: linkedin/in/johndoe. Make sure to add a professional looking email address while writing your resume header. Let's assume your name is John Doe - here is a formula you can use to create email addresses:

  14. Analyst, Application Support Resume Sample

    Representative Analyst, Application Support resume experience can include: Develop and maintain standard support procedures and other documentation as required to ensure the support, availability and continuity of IT services to agreed SLA's and KPI's; Intermediate experience with application management, vended and custom built.

  15. Application Support Analyst Resume Samples

    Application Support Analyst (Healthcare) Resume Summary : Healthcare IT Professional skilled working in systems analysis, business analysis, and project management. Experience supporting clinical systems including EPIC and Optum Coding Tool.

  16. Support Analyst Resume Examples & Samples for 2024

    Responsibilities listed on Support Analysts' sample resumes include maintaining daily contact with project managers and IT personnel to ensure timely status updates, and answering staff software and application questions in person, over the phone, and by email. Employers prefer Support Analyst candidates who list bachelor's degrees on their ...

  17. Support Analyst Resume Sample

    10/2009 - 04/2015 Chicago, IL Desktop multimedia and video conference (MS Lync) Accurately book time in systems MDS Application support and troubleshooting IT Equipment move co-ordination Am to 7pm/ 5 day support, rotated on a roster system with occasional out of hours and weekend work

  18. 10 Support Analyst Resume Examples For 2024

    Use this template Support Analyst resume format and sections 1 Add contact information to your support analyst resume Your name should be the biggest text on the page and be at or near the top of the document. Your address doesn't need to include your street name or house number - listing your city and state works just fine.

  19. Application Analyst Resume Sample

    Application Analyst. 05/2010 - 10/2015. New York, NY. Adhere to organizational policies and procedures and follow all change control processes defined within Maestro Care. Contribute to project planning efforts by providing estimates and input into tasks. Work with business owners to define, document and prioritize functional requirements.

  20. Senior Application Support Analyst Resume Samples

    4 5 4.8 ( 77 votes) for Senior Application Support Analyst Resume Samples The Guide To Resume Tailoring Guide the recruiter to the conclusion that you are the best candidate for the senior application support analyst job. It's actually very simple.

  21. Business Analyst Job Description (With Examples)

    Example 1. Technical Business Analyst at DriveCentric. The above job description for a Technical Business Analyst relates to software analysis and includes several of the key functions of a ...