customer service support resume

• Led a team of 30 customer service agents, improving team efficiency by 25% through targeted coaching and process optimization.
• Implemented a customer feedback loop that led to a 15% increase in customer satisfaction scores over a 6-month period.
• Collaborated with cross-functional teams to streamline gate operations, resulting in a 10% increase in on-time departures.
• Spearheaded the adoption of a new ticketing system, reducing check-in times by 5 minutes per passenger.
• Orchestrated employee participation in safety training programs, achieving a 20% reduction in workplace incidents.
• Championed an initiative to enhance the lost luggage claim process, recovering 500+ items for customers within the first quarter of implementation.
• Trained and mentored a team of 20 agents, increasing team performance metrics by 30%.
• Facilitated a seamless introduction of new self-service kiosks, cutting average wait times by 7 minutes.
• Managed crisis situations, ensuring 90% customer retention rate following resolution of travel disruptions.
• Negotiated with service providers to enhance lounge amenities, improving customer ratings by 20%.
• Implemented a recognition program that boosted employee morale and reduced staff turnover by 15%.
• Resolved 200+ customer inquiries per week, maintaining a resolution success rate of 95%.
• Contributed to a 10% improvement in loyalty program enrollment by driving awareness through excellent service.
• Pitched and executed a project to improve signage at check-in areas, enhancing navigation for travelers.
• Assisted with the training of new hires, helping to shorten the average training period by 2 days.

25 Customer Service Resume Examples & Guide for 2025

Craft the Perfect customer service Resume with Our Expert Tips and 25 Ready-to-Use Templates.

All resume examples in this guide

Entry-Level Customer Service

Client Engagement Manager

Client Service Manager

Customer Account Manager

Customer Care Manager

Customer Experience Manager

Customer Relations Manager

Customer Sales Representative

Customer Service Manager

Customer Service Retail

Field Service Manager

Service Advisor

Customer Service Associate

Customer Service Specialist

Retail Customer Service Clerk

Bilingual Customer Support

Customer Service Success Specialist

Customer Service Coordinator

Customer Service Technician

Call Center Customer Service

Customer Service Supervisor

Remote Customer Service

Customer Service Agent

Customer Service Consultant

Written by Rory Miller

Resume Guide

Customer service resume sample, how to format a customer service resume, how to write your customer service resume experience, how do i write a customer service resume with no experience, how to list your hard and soft skills on your resume, how to list your certifications and education on your resume, how to write your customer service resume summary, additional sections for a customer service resume, in conclusion.

Crafting a customer service resume is like delivering excellent support—it requires precision, clear communication, and an understanding of what is a resume . Your resume serves as the first impression a potential employer has of you, making it crucial to convey your skills and experience effectively.

In an industry where 78% of customers abandon purchases due to poor service , knowing how to write a resume that reflects your dedication to quality is essential. This guide will help you learn the best strategies for presenting your ability to resolve issues, stay composed under pressure, and create positive experiences—ensuring your application makes the impact you intend.

Key takeaways

Use a reverse chronological format to highlight your most recent and relevant experience.
Ensure ATS compatibility by matching resume language to the job description and maintaining a clear format.
List work experience with job titles, locations, and dates, emphasizing customer service skills.
Quantify achievements, like improved satisfaction ratings or reduced response times, to show impact.
Include a skills section with both technical skills and soft skills essential for customer service.
Detail education with relevant coursework and honors to demonstrate formal training in customer service.
Craft a resume summary that underlines your customer service experience, skills, and achievements.

First things first. Let’s have a look at what a classically good resume looks like in regards to a customer service candidate.

Below is a great example of a resume written by a customer service applicant. Feel free to copy and adapt it to your needs.

Richard Blake

customer service Representative

[email protected] | LinkedIn Profile | Yakima, WA

Dedicated customer service Representative with over a year of experience in sales and customer service, specializing in providing solutions for critical electrical infrastructure and power systems. Strong communicator with a proven ability to manage orders, quotes, and resolve customer issues effectively. Seeking to leverage technical knowledge and customer service skills to enhance customer satisfaction and drive success in a team-oriented environment.

Ritz Company, Yakima, WA

June 2023 – Present

Delivered exceptional customer care to both internal and external clients, consistently meeting service-level agreements.
Managed regional customer support, including accurate order entry, quotes, and RMAs, ensuring timely and precise processing.
Communicated with customers and representatives to provide updates on deliverables and resolve issues with minimal supervision.
Collaborated with the team to track customer feedback and implement solutions to drive customer satisfaction.

Sales Associate

Johnson’s Retail, Yakima, WA

June 2022 – May 2023

Provided excellent customer service, assisting customers with product selection and inquiries.
Managed cash register operations, such as handling transactions and maintaining accurate records.
Assisted in inventory management and restocking to ensure product availability and organization.

Associate of Business

Yakima Valley College, Yakima, WA

Graduated: May 2022

Relevant courses: Business Communication, customer service Management, Technical Writing, Principles of Marketing
Honors: Dean's List, Spring 2021
Certifications
Certified customer service Professional (CCSP)
Customer service Manager Certification (CSMC)
Customer Relationship Management (CRM) Systems
Order Processing and Documentation
Technical Product Knowledge Acquisition
English (Fluent)
Spanish (Conversational)

Having seen a proper resume, let’s get into the details of what goes into creating one yourself.

Think of your resume as the first impression you make on potential employers, much like a well-designed storefront invites customers in. Just as every detail in a store’s layout is carefully considered to enhance customer experience, understanding what makes a good resume is crucial.

Your resume format should be clear, organized, and tailored to impress recruiters, reflecting your professionalism and attention to detail. Here’s how to format a polished resume layout for a customer service representative.

The most effective resume format for a customer service role is the reverse chronological order . This format highlights your most recent and relevant experience first, showcasing your current skills and expertise, which is vital in a dynamic, customer-centric industry.

The order of the resume sections should flow as follows (we’ll go over each of these in detail later):

Resume summary
Work experience
Additional sections (e.g. languages, hobbies and interests, etc.)

This structure is favored by recruiters because it presents your qualifications in the most organized and appealing way.

Resume design tips

Keep resume margins between 0.5 to 1 inch to maintain a professional and readable layout.
Use business colors on your resume , primarily black and white, with minimal accent colors for resume headings to create a polished and clean appearance.
Choose clean, professional fonts like Arial, Lato, or Rubik, sized 10 to 12 points for readability.
Consider a double-column resume layout to clearly organize your customer service skills, technologies, and achievements.
Aim for a one-page resume , though two pages are acceptable if you have extensive experience directly relevant to customer service.

Resume header

In your resume header , include your contact information , such as your city and state, but omit your full address , as it's less crucial for customer service roles, especially if remote.
Provide a professional email address and relevant links, such as your LinkedIn profile .
Generally, avoid adding a photo unless specifically requested or customary in your job market.
Craft a clear resume headline that summarizes your customer service expertise and emphasizes your adaptability and success in various service environments.

File format:

Save your resume as a PDF to maintain consistent formatting.
Use “FirstName LastName CustomerService_Resume.pdf” as a naming convention for clarity.

ATS (Applicant Tracking Systems) often cause unnecessary concern. Despite common misconceptions , our tests revealed that elements like fonts, colors, columns, and resume length generally don’t hinder parsing. Instead, prioritize aligning your resume’s language with the job description and paying attention to formatting details like dates and bullet points, as these can impact your application.

Remember, not all companies rely on ATS, so avoid overloading your resume with keywords—clarity and readability should remain your focus.

Unsure if your current resume meets ATS standards? Try Enhancv’s free ATS checker to see how it measures up!

Is your resume good enough?

Drop your resume here or choose a file . PDF & DOCX only. Max 2MB file size.

With your resume format set, the next step is to focus on your work experience, a crucial element in writing a standout resume that focuses on your strengths in customer service.

Listing work experience on a customer service resume is essential as it demonstrates your ability to handle real-world customer interactions, establishes your credibility, and highlights your capacity to resolve issues effectively. It shows potential employers your expertise in managing customer needs and your proficiency in working within a team-oriented environment.

How to write work experience entries

Job title, company (optional, company description), location, and dates: This information sets the context of your experience, providing a clear timeline and background.
Concise bullet points : Clearly describe your key responsibilities and achievements in each role, focusing on your ability to assist customers, manage inquiries, and resolve complaints.
Relevant skills and tools: Mention specific customer service software, CRM systems, and methodologies you’ve used, such as Zendesk, Salesforce, or problem-solving techniques.
Impact underlined: Quantify your results when possible, such as the number of customer issues resolved, customer satisfaction ratings improved, or efficiency enhancements you implemented.
Action verbs and strong adjectives : Use powerful action verbs and descriptive resume adjectives to convey your contributions and emphasize your proactive approach.

Customizing your resume is essential because it makes your skills and experiences more relevant to the job, proving that you’re a strong match for the position. It also meets the employer's expectations by showcasing your awareness of the role and the company’s challenges—especially vital in customer service, where knowing client needs and giving effective solutions is crucial.

How to tailor your work experience effectively

Carefully read the job posting: Identify the specific skills and qualifications required, and incorporate these keywords and phrases into your work experience descriptions.
Illustrate relevant experience: Focus on aspects of your past roles that closely align with the new position’s requirements, such as customer engagement, conflict resolution, or teamwork.
Highlight relevant roles: If you’ve held a variety of positions, prioritize those that align most closely with the job you’re applying for, displaying the responsibilities that demonstrate your suitability for the role. This may involve placing greater emphasis on certain aspects of your past positions.

Let’s have a look at an actual job ad for a Customer Sales Representative and use it as the basis for tailoring your resume sections .

Customer service Representative

As a customer service Representative in Sales and customer service, you’ll provide solutions and services that help our customers protect and control critical electrical infrastructure and power systems worldwide.

As a customer service Representative, a typical day might include the following:

Providing world-class customer care to both internal and external customers.
Engaging in regional customer support activities including accurate entry of orders, quotes, and RMA's, and creation and maintenance of special specifications.
Communicating to customers and reps on deliverables and resolving additional customer service issues with some work direction from supervisor and peers.
Completing and passing required customer service certifications.
Using judgment skills, prior experience, and company policies and procedures to resolve standard and in-region problems .
Assisting with customer feedback tracking and driving to customer satisfaction.

This job might be for you if you have:

A minimum of one year of customer service experience.
An Associate's degree or related business experience.
Strong computer skills.
The ability to learn concepts and technical details of products.
Strong writing, proofreading, documentation, and communication skills.
The ability to learn new skills and assume new responsibilities.
The ability to work cooperatively in a team environment.

Below is a tailored work history section. The highlighted texts in the job ad have been targeted in the entries.

• Provided exceptional customer support, enhancing customer satisfaction ratings by 15% through effective communication and problem resolution.
• Managed regional order entries, quotes, and RMAs, reducing processing errors by 20% using Salesforce and Zendesk CRM systems.
• Resolved customer issues promptly, improving average response times by 30% and contributing to higher service standards.
• Assisted in tracking and analyzing customer feedback, driving a 10% increase in repeat business and loyalty.
• Delivered high-quality customer service, achieving a 90% satisfaction score by accurately addressing customer inquiries and concerns.
• Processed orders and returns with precision, reducing order cycle times by 15% and minimizing errors.
• Utilized problem-solving skills and CRM software to handle standard and complex customer service issues, achieving a 25% improvement in first-contact resolution rates.
• Collaborated with team members to streamline customer feedback processes, resulting in a 20% enhancement in service efficiency.

Targeting explanation :

Highlighted customer service and support skills, directly aligning with the job's requirement for world-class customer care.
Emphasized experience with CRM systems like Salesforce and Zendesk, matching the job's need for handling orders, quotes, and RMAs.
Demonstrated quantifiable achievements in improving customer satisfaction and operational efficiency, aligning with the job's focus on enhancing customer satisfaction and service quality.

Now that you’ve seen the best way to customize your customer service experience, let’s explore the element of quantifying your achievements.

How to quantify your experience on a resume

Including numbers and results on a customer service resume is crucial because they clearly show the impact of your work, such as improving customer satisfaction or reducing response times. To quantify these effectively, use specific metrics like the percentage increase in customer satisfaction, the number of customer issues resolved, or the reduction in average call handling time. To better help you, here are some examples of using metrics in the context of customer service:

Quantify the percentage increase in customer satisfaction scores after implementing the feedback you provided.
Specify the average response time reduction in handling customer inquiries after you optimized a specific process.
Detail the number of customer issues resolved per day or week and the impact this had on customer retention.
Indicate the percentage of calls or emails successfully converted into repeat customers through your service efforts.
Mention the percentage improvement in first-contact resolution rates after you developed or refined customer service strategies.

Now with that understood, let’s go through what you can do to create a successful resume even if you lack professional experience.

If you're applying for an entry-level customer service job, don't be discouraged—many people start their careers in customer service, and you can still secure a position even without prior experience. Crafting a successful resume without work experience is achievable by emphasizing other parts of your application to prove your potential and skills.

Here is a list of things you can do:

Use a functional resume format : Focus on skills rather than work history to highlight your abilities in customer service-related tasks.

Consider a hybrid resume format : Combine elements of functional and chronological resumes to balance skills and limited work experience. It’s also a great format if you’re transitioning fields.

Display transferable skills : Skills gained from other experiences, such as communication, problem-solving, empathy, and teamwork, are crucial for customer service.
Show relevant coursework or certifications : List any courses or certifications, such as LinkedIn Learning customer service courses, that demonstrate your knowledge and commitment to the field.
Add a volunteer or internship experience section : This means any unpaid work or internships where you developed customer service skills, detailing specific tasks and accomplishments.
Incorporate an achievements or awards section : Mention any academic achievements, awards, or recognition that underlines qualities valuable in customer service, like leadership or excellence in communication.
Leverage personal projects : Describe any personal projects or initiatives where you showed customer service skills, such as managing a community event or volunteering for a local organization.
Add a cover letter : Accompany your resume with a cover letter that explains your passion for customer service and how your background makes you a strong candidate despite lacking formal experience.

Include a strong objective statement

Start with a concise resume objective statement that reflects your enthusiasm for customer service and outlines your key strengths and attributes relevant to the role.

Shine a light on relevant skills and qualities : Focus on key customer service skills such as communication, problem-solving, and empathy, and mention how you plan to use these abilities to contribute to the company’s success.
Tailor the objective to the specific job : Customize your statement to reflect the company's values and the role's requirements, demonstrating that you understand their needs and are committed to delivering exceptional customer service.

Below is an ideal example of such a statement.

With your work experience outlined, it’s time to examine how to properly illustrate your hard and soft skills on your next resume.

Providing a skills section on your customer service resume quickly displays your core competencies , allowing employers to easily evaluate how well you match the role. This section ensures that your customer service skills, both technical and interpersonal, are prominently featured.

Let’s take a look at the two types separately.

Hard skills

Hard skills on your resume demonstrate your technical abilities in customer service. List these in a Skills or Technical Skills s ection , aligning them with the job description to ensure they’re relevant and easily noticed by hiring managers and applicant tracking systems.

Here’s a comprehensive list of the most sought-after hard skills for customer service professionals.

Best hard skills for your customer service resume

CRM software (e.g., Salesforce)
Microsoft Dynamics 365
HubSpot Service Hub
RingCentral
VoIP systems
Genesys Cloud
JIRA Service Desk
Chatbots/AI
Google Workspace
Microsoft Office Suite

Soft skills

These are crucial for customer service roles as they showcase your ability to interact effectively with customers. Soft skills should be woven throughout your resume—in the summary, objective, work experience, and education sections—to highlight how you’ve applied them in real situations, rather than listing them separately.

Here are the essential people skills to feature in your next customer service application.

Best soft skills for your customer service resume

Active listening
Communication
Problem-solving
Adaptability
Conflict resolution
Time management
Attention to detail
Multitasking
Team collaboration
Critical thinking
Emotional intelligence
Decision-making
Cultural awareness
Negotiation skills

The next step is to showcase your educational background to further demonstrate your qualifications and knowledge.

Detailing your education on your resume , along with any relevant certifications, reinforces your qualifications and expertise as a customer service professional. This enhances your credibility and shows your dedication to ongoing professional growth.

Education section

Elements of an education entry:

Specify your major and minor to show formal training in skills relating to customer service.
List the name of where you studied . This adds credibility to your resume and can help establish connections if the employer has ties to the institution.
Include the year you completed your studies to provide a clear timeline of your educational background. Consider adding the month if you’re a recent graduate.
Mention relevant coursework that directly aligns with customer service, like conflict resolution, psychology, or communications, to highlight specific skills that apply to the role.
Detail any academic honors , such as Dean’s List or Cum Laude —this will illustrate your diligence, commitment, and excellence in your studies.
Display any customer service certifications or additional training programs , to emphasize your expertise and dedication to the field.
Provide your GPA if it’s above 3.5.

Next, let’s look at an example of a candidate successfully listing their associate’s degree on an education entry. They’ve specifically tailored to the customer service job shown earlier.

• Relevant coursework: Business Communication, Conflict Resolution, Customer Relationship Management, and Intro to Business Analytics
• Honors: Dean’s List (2022, 2023)
• Certifications: Completed Customer Service Fundamentals Certification and CRM Software Training

This entry effectively targets the job ad by emphasizing relevant coursework such as Business Communication and Customer Relationship Management, directly aligning with the skills needed for a customer service Representative. It also brings attention to certifications and honors, showcasing the candidate's commitment to professional development and excellence in customer service.

Certification section

Sometimes, it's better to list certifications on your resume in a separate section to ensure they stand out and highlight your commitment to professional development (especially if you have several to display).

Elements of a certification entry:

Certification name
Issuing organization
Date of completion or expiration (if applicable)
Brief description of skills or knowledge gained (optional)

Here are the most popular certificate programs now available.

Best certifications for your customer service resume

Certified Call Center Manager (CCCM)
Customer Experience Management Certification (CEMC)
Certified Contact Center Supervisor (CCCS)

With your education section complete, focus next on creating a strong resume summary that captures your essential skills and customer service expertise.

The resume summary is a critical component of a customer service resume, serving as a concise introduction that highlights your key skills, relevant experience, and significant achievements in customer care. It’s designed to capture the attention of hiring managers by quickly showcasing the most impactful aspects of your background and demonstrating your suitability for the role.

Elements to include:

Mention how many years you’ve worked in customer service to establish your experience and reliability.
Underline essential skills relevant to customer service, such as communication, problem-solving, and familiarity with CRM systems.
Quantify your achievements when possible, like improving customer satisfaction ratings or reducing response times, to provide concrete evidence of your impact.
Briefly touch on your approach to customer service, such as a commitment to empathy and proactive problem-solving, to give a sense of your style and dedication.
Tailor your summary to reflect the language and specific needs of the job posting, emphasizing how your background aligns with the company’s customer service goals.
Avoid using the personal pronoun "I" to maintain a professional tone.

By crafting a focused and engaging resume summary, you position yourself as a unique candidate from the very beginning.

This summary is effective because it displays relevant experience and skills that directly align with the job requirements, involving a specific metric (95% customer satisfaction rating) to demonstrate proven success. It also underlines key attributes like problem-solving, communication skills, and familiarity with industry-specific procedures.

Let’s move on and consider some additional sections to further support your qualifications and make your application shine.

Optional sections on a customer service resume can provide a more comprehensive view of your qualifications and help differentiate you from other candidates by illustrating unique skills, achievements, and experiences.

Volunteer experience : Showcase volunteer roles that require customer service skills to show your dedication to helping others and your ability to engage with diverse groups.
Awards and honors : List any awards or recognition you've received for outstanding customer service or related achievements to prove your excellence in the field.
Languages skills : Mention any languages you speak fluently to highlight your ability to communicate with a broader range of customers.
Professional affiliations : Include memberships in customer service or industry-related organizations to describe your engagement with the field and commitment to staying informed about industry trends.
Hobbies and interests : Add hobbies and interests that demonstrate interpersonal skills or empathy to show your ability to connect with others and enhance your customer service capabilities.

Customer service is not about doing what is required, it’s about doing what is right.

Bob Farrell, American entrepreneur and motivational speaker

By carefully structuring your resume and emphasizing relevant skills, experience, and achievements, you can effectively shine a light on your suitability for a customer service role. Remember to tailor each section to the job description to maximize your chances of getting noticed by potential employers.

Looking to build your own Customer Service resume?

Resume Examples

Frequently asked questions about customer service resumes

How long should i make my customer service resume, what is the best format for a customer service resume, which customer service skills are most important to add to your resume, how can i make my customer service resume stand out, should i include a cover letter with my customer service resume, how do i showcase my career progression on a customer service resume, area of expertise: a smart way to curate resume experience and skills, product manager interview questions and answers (most recent trends), can chatgpt help write your resume tried and tested prompts, real resume examples that stand out and get people hired, pdf vs. word: when and why to send your resume, a breakdown of a successful one page resume – and how to write yours.