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24 Customer Service Resume Examples for 2024

Stephen Greet

Customer Service Resume

  • Customer Service Resumes by Experience
  • Customer Service Resumes by Role
  • Writing Your Customer Service Resume

As the face of the organization, the customer service team is instrumental in building and maintaining a business’s reputation.

To be a successful customer service professional, you must have a wide-ranging skillset—patience, empathy, critical thinking, and detailed knowledge of your company’s products or services.

With such a tall order, you shouldn’t also have to be an expert at  building a resume . Our easy  resume tips  are available at your fingertips!

We’ve analyzed countless resumes and  chosen the 24 best customer service resume samples to help you land your next job in 2024 .

Furthermore, we’ll share our recommendations and advice so you can put your best foot forward on your resume; before you know it, you’ll also be ready to tackle your  customer service cover letter !

or download as PDF

Customer Service resume example with 10 years of experience

Why this resume works

  • The best way to do this is by making your points concise and highly relevant to the job to which you’re applying. If you include a  resume summary , tailor it to the business to which you apply. As a rule of thumb, the more you customize and  fine-tune your resume  for each job application, the more likely you are to get an interview. 

Entry-Level Customer Service Resume

customer service support resume

  • Choose two tastefully contrasting fonts: one for your section headers, and one for your body text. 
  • Leverage white space throughout your resume to give it a clean, easy-on-the-eye, professional feel.
  • We suggest bold (but not garish) colors in the header and titles to draw attention.
  • Say goodbye to excess white space by adding some relevant projects you’ve worked on.
  • Just make sure they relate to the  customer service job description  and emphasize your most relevant skills.

Customer Service Associate Resume

Customer Service Associate Resume Example with 5 years experience

  • Something very impressive on a  customer service associate resume  is when you’ve gone the extra mile to be certified. Definitely include any licenses or certifications you have in a dedicated “Certifications” section.
  • Our  user-friendly resume templates  and  Google Docs resume templates  allow you to quickly add a section just for certificates and licenses.
  • For example, “Handled an average of 40+ customer complaints per day with a 93% customer satisfaction rate.”

Customer Service Manager Resume

Customer Service Manager Resume Example with 9 years experience

  • Don’t worry though! You can easily tailor it by mentioning the specific job title you’re seeking, the company’s name, and any position-specific skills you’ve learned.If these kinds of details paralyze you, take a breath; now, start off your  resume-building  adventure with one of our  free resume templates  or  Google Docs interactive resumes  that already have sections laid out for your objective.
  • Though including a  resume objective  is optional, we recommend one if you’ve had a career change, are entry-level, or simply need to effectively fill a little space on your resume.
  • If you choose to add it, make sure it’s unique and personalized for every application you submit. That’s right. Every single one.

Customer Service Call Center Resume

Customer service call center resume example with telemarketing experience

  • It’s fine even if you mention them in other unrelated job roles. Just ensure that you clearly state how your assistance helped customers in a particular scenario.
  • If you run out of room in your resume, remember that a cover letter generator can help you expound quickly on the details you care about sharing.

Customer Service Bank Resume

Customer service bank resume example with 4 years of experience

  • Even if it’s only a short stint, mention how you went beyond resolving technical issues at a desk by adding your ability to make personalized follow-ups, maintain high-data accuracy rates, and implement any customer feedback provided.

Insurance Customer Service Resume

Insurance customer service resume example with 11 years experience

  • Remember that expertise in communication efficiency, accurate responses align well with the requirements of the role since you will be handling customers.

Client Service Manager Resume

Client service manager resume example with 11 years experience

  • And if you may, add your metrics on improving customer satisfaction to further prove your potential.

Customer Service Specialist Resume

Customer Service Specialist Resume Example with 10 years experience

  • Luckily, customer service is typically a metric-heavy role. From sales to customer reviews to retention, there’s a lot of numbers you can draw upon, such as customer satisfaction scores, how many customers you helped, and sales targets you exceeded.
  • Metrics draw the eye of the resume reader and increase the length of time they’ll review your  customer service specialist resume , which increases your likelihood of getting an interview. Since a hiring manager will, on average, spend six seconds reviewing your resume, hooking their attention quickly is key.

Retail Customer Service Clerk Resume

Retail Customer Service Clerk Resume Example with 2 years experience

  • The structure of your  retail customer service resume  can either help or hurt the flow of the employer’s reading experience and affect whether or not you get that interview.
  • We suggest you experiment with an array of  resume templates  and go for the one that zooms in on your greatest selling points.
  • Sprinkle in impressive numerical metrics such as team headcounts, sales targets met, and payment processing accuracy percentages whenever possible.

Customer Success Manager Resume

Customer Success Manager Resume Example with 10+ years experience

  • Challenge yourself to prove your impact with metrics.
  • For example, how much time did you save in labor hours? How much did you increase profits for the company? Provide any details that show how quickly you could boost numbers at the next business that’s smart enough to hire you. 
  • Striking a good balance between hard and soft skills is tricky, but doable—the  skills section on your resume  can emphasize the soft skills that made those impressive numbers happen in the first place.

Bilingual Customer Support Resume

Bilingual Customer Support Resume Example with 7 years experience

  • For example, you can mention the number of reward program members you signed on, the number of customers you helped per shift, the number of performance-based awards you earned, and the percentage of bilingual clients who specifically returned to you for assistance.
  • Pass the automated tracking system filter by peppering your skills section with relevant keywords you’ve taken the time to mine from the  job description .
  • Just be sure the keywords you glean from the job description truly match the skills you possess! Better to be a master of a few talents than have a surface knowledge of many.

Customer Service Consultant Resume

Customer Service Consultant Resume Example with 20+ years experience

  • Having trouble breaking up with the roles you had in high school? You can save old positions in a separate document, just in case. Just reassure yourself that you can discuss this expertise during an interview.
  • Rather than cramming your work experience down to microscopic font size, try honing in on your most relevant work history. 
  • Since you probably have plenty of experience, you may want to consider including a  resume summary , which can give a valuable overview of your skills and how they’ve driven results over the course of your lengthy (10+ years for a summary) career. 

Customer Service Agent Resume

Customer Service Agent Resume Example with 7 years experience

  • As long as you’re not distracting from the content of your resume, go ahead and get a little creative. 
  • Do this by  organizing your resume  into distinct sections (subheadings are your friend), and use an unexpected pop of color to draw on your personality. Who said your resume has to be boring? 
  • Focus on adding hard skills, like Zendesk, Salesforce, and Microsoft Word.

Customer Service Success Specialist Resume

Customer Service Success Specialist Resume Example with 5 years experience

  • Hiring managers in the customer service field often have less than a minute to review your resume, so it’s important that you place the most relevant information where they’ll see it! 
  • Emphasize growth in your career by ordering your work experience in a  reverse-chronological resume format , meaning that your most recent experience will be listed at the top of the page. 
  • Including numbers in your work experience bullet points shows the employer that you’re great at your job! Ultimately, they’re looking for specialists who can perform the job well, and numbers prove that you can. 

Customer Service Coordinator Resume

Customer Service Coordinator Resume Example with 8 years experience

  • That’s right. Your resume doesn’t need to look computer-generated to command respect. In fact, using a sprinkle of color can demonstrate your confidence and individuality, making you an even more appealing candidate. 
  • A word of caution: While more companies are valuing the individuality and flair of applicants, there are times when toned-down colors (like deep navy, slate gray, or hunter green) may be more appropriate. This can be especially true if you’re applying to a larger corporate business. Determine what’s best by investigating the  customer service job description’s  work culture.

Customer Service Advisor Resume

Customer Service Advisor Resume Example with 13 years experience

  • Now, that doesn’t mean you need to bring the entire color wheel to your resume. Instead, focus on grabbing recruiters’ attention by using one or two colors for your section titles. You can start from scratch to find a visually-appealing color, or use a  resume template  if you’re not artistically inclined. 
  • Take your resume personalization to the next step by adding a  career summary  section if you’re a total pro in the field with more than a decade of experience. Use this section for some humble bragging and tell hiring managers about your biggest accomplishments over the course of your career. Because if there’s any good time to brag, it’s on your resume, right?

Customer Service Technician Resume

Customer Service Technician Resume Example with 4 years experience

  • It’s surprisingly easy! Using hard numbers throughout your resume makes hiring managers slow down and read more carefully, plus using metrics supercharges your resume clout and indicates that you know your value (literally). 
  • Don’t be afraid to highlight your  hobbies and interests on your resume .
  • But, please, please ensure you can relate them to the job. If you’re including a super interesting hobby, a hiring manager is almost certainly going to ask you all about it. You better 1.) actually do that hobby, and 2.) be able to relate that hobby to relevant customer service tech job skills. 

Customer Service Representative Resume

Customer service representative resume example with 5 years experience

  • So, instead of simply adding ‘Sales’ as a skill in your customer service representative resume , use an example of where and how you used said skillset. Try, “Boosted high-end electronic sales by 34% through deep product knowledge and personalized demonstrations.”

Call Center Customer Service Resume

Call center customer service resume example with 5 years experience

  • Format your resume so that your most recent experience and achievements are at the top of your call center customer service resume . By doing this, you’re presenting those highlights in a way that they’re the very first thing a recruiter will probably look at.

Professional Customer Service Resume

Professional customer service resume example with 10+ years experience

  • Let’s say you have a Certified Customer Service Professional (CCSP) certification on your professional customer service resume—it immediately lets a potential employer know you’re well-equipped and ready to provide exceptional customer service.

Customer Service Supervisor Resume

Customer service supervisor resume example with 3 years experience

  • If you know your way around a specific CRM or management software, don’t miss the opportunity to add it to your customer service supervisor resume and show an employer you’re a well-rounded candidate.

Remote Customer Service Resume

Remote customer service resume example with 2 years experience

  • By using a remote customer service resume template that’s clutter-free and spotlights what’s really important, you can show a recruiter what they need to see to form a positive opinion of you.

Customer Service Sales Resume

Customer service sales resume example with 3 years experience

  • Let’s take the poetry writing, portrait sketching, and vector illustration mentioned in this customer service sales resume . They convey that you have a knack for being creative, understanding design, and paying attention to detail—all of which will come in handy in your professional role.

Related resume guides

  • Receptionist
  • Sales Associate
  • Front desk Receptionist

4 Tips to Improve Your Customer Service Resume Today

Recruiter points with yellow chalk to job skills and qualifications list on blackboard

Customer service resumes have gone beyond a simple list of experiences and education that prove your worth. Now, they’re as varied as the candidates themselves. Before writing a resignation letter and applying for your next job, check out BeamJobs’ list of recommendations to make your resume sound professional, look neat, and prove without a doubt that you’re the best candidate. We’ll cover:

  • Customer service skills
  • Formatting your customer service resume
  • Quantifying your previous impact
  • Customizing your resume for each job

customer service support resume

Tip 1: Confidently choose your customer service skills

The  skills section of a resume  might be short, but it packs a punch. This is where you sell what you’re capable of and what you can do. This section is especially important for ATS to keep you in the running, so it’s crucial to pay attention to what skills you possess.

You should list both hard skills (like Microsoft Office Suite, HubSpot, or HelpDesk) and soft skills (like organization, problem-solving, and interpersonal communication). The best place to find applicable skills would be the job description itself—see what’s required for the tasks listed, and then use those tasks to steer you in the right direction.

Let’s say you run across a  customer service job description  requesting bilingual support like this:

  • Answer telephone calls and emails promptly in Spanish and English
  • Maintain and extend client base through positive customer interaction
  • Excellent verbal and written skills in both Spanish and English
  • Strong organizational and analytical skills 
  • Flexible—must be able to work independently AND with a team daily

Based on the job description, it’s clear this company values a bilingual, organized individual who is an effective communicator. These skills (as long as they accurately define you) should serve as the foundation of your skills section. And a word to the wise—don’t apply for a job if you can’t honestly say you own the skill set required. 

Now, it’s time to tailor your skills section to the job description, which could look like this:

  • Bilingual (Spanish and English)
  • Organized 
  • Strong verbal and written communication 
  • Proven customer success 
  • Empathetic 
  • Methodical and thorough documentation 
  • CRM (HubSpot)

Not every customer service job description will look like the one above, so your skills section should reflect the role for which you’re applying.

The following skills would be great additions to other customer service positions:

  • Data analysis
  • Metrics-driven
  • Customer service reporting
  • Self-motivated
  • Social media
  • Creative problem-solver
  • Inquisitive

customer service support resume

Tip 2: Format your resume for the ATS and recruiters 

When you open the pages of a book, what’s more inviting: dense blocks of text with little color or short paragraphs with headings, indents, and plenty of white space? The latter is easier to read and, thus, more inviting. Your customer service resume needs to follow the same principle since it’s your first impression. Make the recruiter’s job as easy as possible by being neat, easy to read, and understandable. 

There are multiple ways to achieve this, but one of the easiest is to put things in  reverse-chronological format . This helps recruiters know immediately where you’re coming from. (For example, if you recently worked as a customer service representative, you’ll have a shorter adjustment period. And even if you were a customer service rep a few years ago, the reverse-chronological order will help recruiters quickly assess your qualifications.)

Further suggestions for keeping your resume easy to read: 

  • Bullet points rely on keywords, essential for making your resume ATS-friendly. The condensed structure and repetitive points also relieve eye strain when reading.
  • Place the customer service title beneath your name to make it easier for the recruiter to keep that specific job in mind as they scan your resume. This is especially crucial when a company is hiring for multiple positions.
  • The average time a recruiter spends looking at a resume is six to seven seconds, which means you should only include necessities. Anything else that’s relevant can be brought up in the job interview.
  • Some companies see them as antiquated, but others like knowing exactly what you’re aiming for. Scan resumes in the job field to see if others include them, and consider reaching out to current employees on LinkedIn for advice.
  • Primarily, fancy icons or images may confuse the ATS. Beyond that, leaving them off your resume looks more professional; plus, it leaves room for more important things, like skills or awards.

Objective or summary for your customer service resume?

Objectives and summaries  are a hot topic for resumes. It’s up to you to decide if an objective or summary is needed for your customer service resume. Typically, objectives/summaries are a good idea if you’re changing careers, you’re an entry-level applicant, or if you want to customize them for each application. Otherwise, it would be best to leave space for other things.

The difference between objectives and summaries rests in their purpose and your level of experience. Both are roughly two to three sentences, but  an objective describes your interest and qualifications for the job while a summary highlights your past work . If you have limited experience, you should choose an objective to sell why you’re the best candidate, but if you’re years into customer service, you could include a summary to describe your unique background.

No matter if it’s a summary or an objective, it should always be concise, informative, and personal ; this is your chance to show your personality and skills before the interview, so make it count.

When you write your objective, communicate your reason for applying and why you’d make a great candidate. Avoid making it generic, flat, or too casual: 

  • College graduate looking for work in the customer service industry to start a life-long career. I’m hardworking, great with people, and skilled with computers.

Instead, your objective should be specific, detailed, and unique to both you and the job description. Try something that highlights your skills regardless of your experience level:

Customer service resume objective

For those who have 10+ years of experience, a summary is the best way to go. Poor summaries have limited and vague information:

  • I’m a manager who is seeking further professional growth. I’m good at resolving conflicts, handling money, and writing reports; looking for a job that will give me experience and career options.

Rather, a summary should be a highlight reel of your accomplishments and expertise. To further showcase your talent, add metrics here, too:

Customer service resume summary

This summary is tailored to the position and outlines the candidate’s experience and skills while being personable and not too formal. By carefully crafting your objective or summary, you can rise above the competition in just two to three sentences.

customer service support resume

Tip 3: Leverage metrics on your customer service resume 

Leveraging metrics is all about avoiding generality and demonstrating success. Most job description bullets don’t describe how successful, friendly, or efficient you were. However, saying, “Assisted 200+ customers weekly with technical questions with a 98% customer satisfaction rate,” tells the recruiter the specifics of your talents and abilities. 

Writing metrics for every single bullet point isn’t necessary, but including an estimate when you can is better than staying vague.

Some customer service metrics to add to your resume include:

  • Customer satisfaction (CSAT) score: The core aspect of customer service is keeping customers happy, so providing high CSAT scores based on your interaction with customers is bound to get recruiters noticing.
  • Net promoter score: Just like the CSAT, this gives an insight into how happy customers are with the company. 
  • Employee retention rate: This statistic works well if you’re in a management position with a tight-knit group. That means your leadership has a direct effect on how many customer service reps leave or stay.
  • Resolution rate: By showing a percentage of solved cases, you demonstrate your effective problem-solving skills and care for the customer.
  • Customer effort score: This shows how much effort it took to get an issue resolved. Less effort means you’re easier to work with and more effective, which is why a low CES score is useful to add to your resume.
  • Customer/employee numbers: Providing the number of teammates, employees, or customers you’ve helped or served is a great way to show your capability in helping large volumes of people.

Now that you know what kind of metrics to include, below are some examples of how you can use them in practice. If you have trouble calculating some of the aforementioned metrics,  HelpCrunch  or  Kustomer  have some helpful formulas. 

  • Assisted over 250 patrons with technological questions monthly with a consistent 86 CSAT score based on interactions
  • Extended the client base through positive, empathetic communication, resulting in a net promoter score of over 50
  • Led a group of 20 employees through conflict resolution training, and updated onboarding processes that improved employee retention by 23%

Tip 4: Customize your customer service resume for the job 

Just as every company is different, no customer service position is identical. So, why would you submit the same resume for multiple customer service job applications? Tailoring your resume shows you have researched the job and helps corroborate your candidacy.

Check the following list for advice on how to customize sections of your resume:

  • Mention the company by name and what you hope to accomplish. Check the “job details” section of the job description to see what the company hopes to achieve, whether it’s boosting customer loyalty or increasing customer satisfaction.
  • Many customer service jobs require similar skills, but that doesn’t mean your skills should stay stale. Check the job description’s qualifications to scan for skill keywords to use. Keep it under 10 to avoid being excessive.
  • Include the job description requirements in your resume as much as you can. If the job description says they’re looking for someone who will “standardize quality customer service through positive customer interactions,” mimic that wording on your resume to describe your past achievements. This helps make your resume ATS-friendly while highlighting your skills.
  • No matter the customer service role you’re seeking, there are many ways to  write your resume  so that it’s relevant and unique to every application:

Customer service resume

  • All of these are good ways to customize your job description points.
  • Include a concise objective that mentions the company by name, and highlight why you’re qualified for the job.
  • Have you assisted large volumes of customers or boosted overall customer numbers? Have you increased efficiency or used specific software discussed in the job description? 

Customer service rep resume

  • Outcomes like increased sales or error reductions are great metrics to include.
  • Highlight skills like empathy, friendliness, and negotiation in your skills section and job description bullets.
  • Include your goals for your interactions with customers, like “established lasting relationships” to draw attention to your interpersonal skills.

Customer service manager resume 

  • Use verbs like “directed,” “led,” or “modeled” to demonstrate productive leadership.
  • Include a summary to showcase the success of your career so far and what you can bring to your new job.

Entry-level customer service resume

  • For example, if you were a lab assistant, you had to be highly organized and a great problem-solver, which would work well in a customer service resume.
  • Stress your ability to work well with people—include any courses,  extracurricular projects , or volunteer efforts where you interacted with people consistently. 

Retail customer service resume

  • Include past experience where you solved problems, troubleshot issues, or resolved disagreements.
  • Anything relating to product management would be an excellent addition—think of past jobs that dealt with marketing or sales, especially if you can provide metrics like increased revenue or reaching sales targets.

Customer success manager resume

  • CSMs must be able to see trouble coming and steer clear, so include responsibilities where you proactively and positively improved the customer’s experience.
  • Resilience and tenacity are two core elements of the customer success journey, so long-term projects and goals are solid additions to prove you’re willing to spend the time to get something done right. 

Bilingual customer support resume

  • Include all languages in which you’re fluent in the skills section. Also, make sure to highlight your bilingual (or multilingual) abilities in your objective or summary.
  • Mention how you improved your customer service strategies or practices as this will show you actively make customer experiences better for everyone.

Customer service consultant resume

  • CSCs are also great advocates for both the customer and the company. They see things from both the customer’s perspective and the company’s, so keep your resume balanced between your advancements for the company and your success with customers.

The keys to your customer service resume

Resumes are your first impression, so it’s important you make a good one. By taking the extra time to customize and adjust your customer service resume, you’ll catch the eye of hiring managers. With your list of relevant skills, professional formatting, specific job metrics, and customized additions, your resume is sure to stand out from the competition.

Upload your resume to our  resume checker  to see if your resume meets our AI-powered recommendations. If you’re starting from scratch, use our  resume builder , which allows you to create resumes from the ground up with helpful hints and tools from BeamJobs. If you’ve made it this far, it’s safe to say you’re well on your way to crushing your customer service resume!

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Best Customer Service Resume: How to Make Yours Stand Out [with Examples]

Hunter Laningham

Published: October 19, 2022

One of the great things about customer service is that the skills you develop can be relevant to a lot of different jobs. The best customer service resume showcases those skills along with your unique personality and your diverse experiences.

job applicant landing a job interview after writing the best customer service resume

Successfully marrying all of these elements into a one-page resume can be daunting for anyone. But fear not — there are steps you can take to ensure your resume is as strong as possible without causing you tons of stress.

→ Download Now: 12 Resume Templates [Free Download]

In this post, let's review the sections you need to include in a successful customer service resume, as well as example resumes that you can use as inspiration for your next application.

Jump ahead:

What is a customer service resume?

How to write the best customer service resume, what to include in your customer service resume, top 10 best customer service resume examples, putting your best foot forward.

A customer service resume provides a comprehensive but concise summary of your job history, professional experience, and special skills in the customer service field. It's also a great place for candidates to showcase any achievements or accomplishments they've had in previous customer service positions.

Some common customer service roles include:

  • Customer service representatives
  • Customer support specialists
  • Customer success managers
  • Start from a template.
  • Keep it clear and concise.
  • Use the right keywords.
  • Highlight specific accomplishments.
  • Showcase your personality.

As highlighted above and shown in the image below, there are five ways you can write a customer service resume that gets the attention of prospective employers.

customer-service-resume_6

Let's review each below.

1. Start from a template.

While it's important to make sure your resume is unique to you, there are a number of templates available to help you get started. For example, HubSpot has a selection of free resume templates that are fully customizable to the job you're applying for.

Featured Resource: Free Resume Templates

resume templates

Download These Templates for Free

2. Keep it clear and concise.

Keep in mind that you only have a limited amount of time to impress job recruiters. And many are quickly skimming through a sea of resumes for each open position. Keep your resume short and sweet, and make it easy for employers to see that you're the right fit up front.

3. Use the right keywords.

Speaking of skimming, hiring managers are also looking for a few magic words that tell them you're a good candidate to move to the next round. Look at the job description closely, and make sure your resume aligns with the language your prospective employer is using.

4. Highlight specific accomplishments.

It's great to know that you've "positively interacted with customers", but so has just about every other applicant vying for the same position you're applying for. Get specific, and try to quantify your experiences where possible (e.g., resolved x amount of customer inquiries per day).

5. Showcase your personality.

Show recruiters what makes you, you. What qualities will you bring to the team? Infusing your personality is one more way you can separate yourself out from the crowd.

Now that we've reviewed some fundamentals about how to write your resume, let's get into what you should include.

The best sections to include in your customer service resume are an objective or summary along with details about your skills, experience and accomplishments, and education.

Customer Service Resume Objective or Summary (Optional)

Depending on the position, it may make sense to start your resume with an overview of who you are, what you're looking for, and what you'll bring to the position. You can put this in paragraph or bullet-form at the beginning of your resume to make it clear to whoever is reading it.

However, if you're running out of room on the page, it's OK to omit a summary. You can always take what you would've written and weave it into other sections on your resume.

Here are a few examples of customer service principles you can highlight in this section.

Putting the customer first.

Companies know that customer interactions with the product and the business are incredibly important. Making this stance clear will show hiring managers that your priorities are in line with theirs.

Teaching rather than explaining.

Customer autonomy is a huge bonus for a hiring manager. Let them know that you want to be so good at what you do that the customer's understanding of the product might reach a level where they no longer reach out to your team as often.

Desiring challenges from an unpredictable environment.

A day in the life of a customer service representative can be extremely unpredictable. Adding this as an objective will make it clear that you're ready to hit the ground running. Plus, it will reassure the hiring managers that you know what you're applying for.

Growing your technical and product knowledge.

Learning is a huge part of customer service. So, showing eagerness to grow in technical and product knowledge is extremely vital to include on your resume.

Next up, let's talk about skills.

Customer Service Resume Skills

  • Learning Potential
  • Communication
  • Adaptability
  • Self-Motivation
  • Product and Industry Expertise
  • Emotional Intelligence
  • Problem-Solving
  • Improvisation

Another important section to include is the skills that you've developed as a customer service professional. Here are eight good ones to highlight.

1. Learning Potential

This is the big one. No matter what level of knowledge you have about the product or the business, you're going to be trained and coached. With this in mind, you need to show a willingness to learn, whether it be in a classroom or on the phone with a customer.

2. Communication

Though somewhat self-explanatory, these skills become more nuanced when you think about the different types of customers a company has. Can you take a technical concept and clearly explain it to people of all backgrounds? Plus, in addition to customers, you're going to need to be able to effectively communicate with your team too.

3. Adaptability

This can range from scheduling adaptability to troubleshooting on the fly. What do you do when your "surefire" troubleshooting step doesn't work? Are you cool under the pressure of the follow-up question? No matter what your level of product knowledge is, having adaptability and flexibility is going to be an asset.

4. Self-Motivation

Even though many companies block time for their reps to be on the phone, it's likely that no one will tell you what to do with your day as a whole. Self-motivation is a huge personality trait in this position, because it's one that no training team or manager can teach. At the end of the day, you have to want to be there and want to help solve for your customers.

5. Product and Industry Expertise

While this trait isn't imperative for getting hired, it is a nice detail that can stand out on your resume. Showing that you have a firm understanding of the product and its industry lets hiring managers know that you're not only ahead of other candidates, but that you also have a genuine passion for the business.

6. Emotional Intelligence

While product knowledge may be optional at first, emotional intelligence isn't. Emotional intelligence refers to your ability to interpret the thoughts and feelings of others and respond to them in an appropriate way. This skill is incredibly important for service reps because it creates a personalized and delightful customer experience .

7. Problem-Solving

If you know the saying, "when life gives you lemons, you make lemonade," then your resume should make you look like an enterprise-level lemonade salesperson. Customer service is all about solving problems, and often, the solutions to those problems aren't clear. In many cases, reps need to think on their feet to come up with creative solutions to meet customer needs .

8. Improvisation

As a customer service rep, it's your job to do everything within reason to prevent churn . Sometimes, this requires creative problem-solving and the ability to improvise when things go wrong. Keeping cool and making the right choices in stressful situations is an incredibly valuable skill in customer service.

Once you've laid out your skills, you'll need to back them up.

Next up, let's talk about professional experience and accomplishments.

Customer Service Resume Experience & Accomplishments

In this section, you'll want to cover your recent professional experience in depth, especially with regard to your career progression, projects completed, and milestones reached.

Here are some examples.

Customer Service or Professional Experience

If you're applying for a position in customer service and you've already worked in a customer-facing role, make sure your resume highlights your industry experience. This includes what industry your company was a part of, what metrics you used to measure success, what goals you achieved, and the impact you've had on the company.

If you're applying for a customer service role and you don't have industry experience, do some brainstorming about the transferable skills and experiences that would serve you in a customer-facing role. For example, if your previous experience is in marketing, you've probably developed effective communication skills. And, most importantly, think about why you want to move into customer service so your resume effectively communicates that.

Career Progression and Advancement Details

Were you promoted in your last role? Did you ever manage a team? Did you collaborate with other colleagues on side projects, experiments, or campaigns? Were you tapped to lead an experiment or test case?

Make sure the experience section of your resume details examples of you being recognized or rewarded for going above and beyond. Hiring managers want to hire the best of the best, so make sure you highlight examples of this.

Volunteer or Community Involvement

If you're involved in your community, feel free to include that work on your resume as long as it's relevant to the position. Including experiences like these will help you stand out to employers. Plus, it gives hiring managers an idea of what you like to do outside of work.

Next up, let's talk about education.

Customer Service Resume Education

In this section, you'll want to make sure you showcase your educational background. This includes any classes, research, projects, or accolades that speak to your ability to excel, your commitment and grit, and your industry expertise.

Higher Education Background and Achievements

Make sure your resume details your highest levels of educational attainment. Note where you studied, what you studied, your GPA, and any particularly relevant projects or research you worked on.

It's okay if you didn't major in the industry you're applying to (not all of us have). But education helps round out your overall workplace knowledge and experience.

Additional Professional or Educational Training

If you've taken training courses, certificate programs, or attended classes as part of your on-the-job training, include those diplomas in your resume as well — especially if they might be part of the tech stack the team you're applying to uses.

Now that we've broken down what to include on your customer service resume, let's take a look at a few examples you can use as inspiration for your application.

Check out the list below for the top ten best customer service resume examples for roles across the industry. Each customer service resume sample includes what we like about it.

1. Entry Level Customer Service Representative

best customer service resume example entry level

What we like: This resume is a great example of someone who has no direct customer service experience, but does have experience interacting with customers of different backgrounds. The fictitious Justine has made a clean-looking resume that clearly states the experience she has had working with customers, and shows familiarity with hitting a metric of some kind in her sales position.

2. Mid-Level Customer Service Representative

customer service support resume

What we like: "Lily's" resume is a great example of someone who has a mixed background with both directly and tangentially-relevant experience. She was a bank teller before she broke into the customer service industry, and putting it on her resume shows diversity and opens a conversation about why she began a career in customer service.

3. Experienced Customer Service Representative

best customer service resume example experienced

What we like: It's easy to tell right away that "Marie Clark" has been killing it in the customer service industry for some time now. She takes some space at the top to highlight what sets her over the edge as an applicant, making it clear she loves what she does and wants to make a career out of it.

4. Personalized Customer Service Resume

best customer service resume example personalized

What we like: This clean and creative resume helps the candidate stand out right off the bat while still allowing room to fit all of their awesome experience. The addition of a photo adds a face to their qualifications. And in a career where you might communicate with customers solely over email or phone, it's important to show that you're more than just a faceless resource.

5. Classic Customer Service Resume

best customer service resume example classic

What we like: This is a prime example of a no-nonsense resume that still looks great. It's classic, clean, and clear, which can be a relief to recruiters and hiring managers who may look at hundreds of resumes a day. This formatting allows your experience to speak for itself, and would be a great option for a candidate who has a lot of prior experience.

6. Formal Customer Service Resume

best customer service resume example formal

What we like: This resume is an effective mix of the first two we've shown in this article. The pops of color and headshot show uniqueness while the formatting leaves a lot of space for what you want to include. It's muted and easy to read, so no one element is overwhelming to the point of throwing it off balance.

7. White Space Customer Service Resume

best customer service resume example white space

What we like: This resume stands out because it's the first one we've seen in the article that utilizes the full width of the page. If you really need the extra space, this single-column format allows those extra inches on the side so your qualifications take up less vertical space. This can help your resume look less bunchy, and is extremely easy for your potential employers to follow.

8. Customer Support Engineer Resume

best customer service resume example customer support engineer

What we like: This customer support engineer resume lets the skills and experience speak for themselves. It's simple, straightforward formatting might not be advisable for a creative role, but for a technologist, it's not as mission-critical as standing out and impressing a hiring manager.

9. Customer Service Manager Resume

What we like: This customer service manager resume highlights this candidate's experience and impact, which is critical when applying for a leadership role. Using color, a modern font, and bullet formatting, this resume effectively divides the different sections while highlighting the most important aspects of this candidate's background.

10. Call Center Resume

best customer service resume example call center

What we like: This resume outlines all of the skills and qualifications needed to work in a call center. It starts by listing the candidate's key attributes then backs them up using their professional experience. On the right, it outlines other skills that the candidate possesses and categorizes them by either "hard" or "soft." This not only tells an employer what this candidate can do, but it also shows that they're organized and think logically.

The best customer service resume is the one that gets your foot in the door to "wow" them during the job interview. Take the time to build out a resume that truly makes you and your accomplishments shine.

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7 Customer Service Resume Examples + Best Practices

Jesse Short

Working in customer service is both challenging and rewarding. It helps you develop soft and hard skills, all while giving you a great opportunity to learn the ropes of a business and get exposure to many different departments and disciplines within the company.

Landing one of these jobs requires a specific set of skills ( here's looking at you, Mr. Neeson ), and effectively communicating to hiring teams that you possess these skills requires a well-thought-out resume. 

In this article, we share seven different customer service resume examples that cover a variety of roles.

Recommended Reading

How to Write the Perfect Customer Service Resume

How to Write the Perfect Customer Service Resume

7 customer service resume examples, 1. entry-level customer service representative.

CS Resume Example - Entry-level customer service representative

Often, getting your first customer service job is the most challenging. Without previous experience, what you’re really trying to show through your resume is that you’re reliable and teachable. Think about past educational or volunteer experiences, and highlight the ones that show this. An example might be talking about a group project or something similar. 

Since you won’t need to use as much space on the work history section, you can expand more on the skills and education sections. For those with more work experience, you’ll probably want to keep these sections a little lighter. The resume as a whole should never exceed one page, especially for more entry level positions. 

Also, don’t try to pad your resume. If you have limited experience it can be tempting, but it’ll only hurt you in the long run. Be honest, be concise, and be upfront. Hiring teams will appreciate it, and it will ensure you end up finding the right fit.

2. Lead customer service representative

CS Resume Example -Lead customer service representative

Once you have a good amount of experience in your chosen customer service role , you should focus your resume more on your performance and less on your potential. For example, you could talk about your average conversation volume. You could also highlight if you had a specialization like billing or compliance.

You should also list any tools you have experience using or have expertise with. It’s also good to highlight any projects or programs you led or had a hand in leading. For example, if your team started a voice of the customer program and you were responsible for collecting customer feedback, list it. Showing increases in responsibility can communicate to hiring teams that you’re ready for more.

3. Customer success manager

CS Resume Example - Customer success manager

Customer success managers are often responsible for a smaller subset of large customer accounts and work in much more of an advisory role than customer service agents. They may even be responsible for things like expansion revenue or churn reduction.

Because of this it’s good to highlight any high-touch relationships you had with customers or times you served as an advisor. You could also talk about any cross-departmental projects you’ve worked on, as CSMs regularly work with teams outside of customer service.

If you’ve had any sales experience, it’s good to highlight that as CSMs are often something of a hybrid of service and sales. At the very least, letting hiring teams know you’re comfortable with selling and making product recommendations is key as it tends to be a part of these roles.

A Guide to Customer Success Manager Career Paths

A Guide to Customer Success Manager Career Paths

4. community manager.

CS Resume Example - Community manager

Companies are increasingly investing in creating online communities that foster higher levels of engagement and open the possibility for peer-to-peer information sharing. People in these roles are often responsible for engaging with community members and moderating conversations and threads to make sure everything aligns with community guidelines. 

If you have previous community moderation experience, it’s great to highlight that. You could also talk about any projects you worked on where you had to seek out customers to get feedback or engage them in some way. You could even talk about online communities you’re active in as a member if you don’t have direct professional experience. 

For people with direct experience, it’s good to note what types of communities you managed previously as well as the tools you’re experienced with for community management. Including success metrics like community growth during your tenure can help your resume stand out. 

5. Technical customer service representative

CS Resume Example - Technical customer service representative

Technical customer service hopefuls should highlight different tools they know how to use as well as any technical skills they possess. For example, you may have experience with a certain coding language or with using APIs.

Though technical acumen is important, it still requires you to have all the other necessary customer service skills like communication and empathy. You could consider sharing your average CSAT score or something similar. You should also highlight tools you’re experienced with. It shows technical aptitude, and if the role you’re applying to uses the same tools, it means you’ll be able to ramp up faster, which could be attractive to hiring teams.

6. Customer service manager

CS Resume Example - Customer service manager

When applying for manager roles, it’s important to show leadership experience. Maybe you led a team, project, or initiative — all are good to highlight. You could also highlight any time you drove a process change or something similar as it also shows leadership and initiative.

List any direct experience you have managing others. It could be in both formal or informal capacities. Since people management is often part of a customer service manager role, it’s important you show you’re capable of doing it. Things like conflict resolution, scheduling, and coaching are often part of customer service manager jobs, so any experience you have in those areas is great to highlight. 

At the end of the day, a customer service manager’s success is measured by the success of their team. Being able to effectively portray that you’re capable of helping others get better (not just yourself) can help put you at the top of the list for management roles.

How To Succeed as a Customer Support Manager

How To Succeed as a Customer Support Manager

7. director of customer service.

CS Resume Example - Director of customer service

At the director level, it’s important to show you’ve had experience leading multiple teams and have done so effectively. Essentially you need to show you can manage managers, hire effectively, set an overall vision for the department, and execute on that vision. 

Showing times that you’ve worked on bigger-picture projects is important to do since director level positions are often responsible for moving the needle for the business as a whole. Showing you understand how to do things like create and manage a budget as well as develop programs that can reduce costs or improve efficiency are important. 

These resumes should really be focused on experience and results. What you’re trying to convey is that you’re an expert in your line of work, and showing past results is one of the best ways to do that. Also, if you’ve completed any advanced education, it can be good to list that as well.

Tips for Finding Your Perfect Customer Service Career Path

Tips for Finding Your Perfect Customer Service Career Path

Landing the gig.

Landing a job comes down to much more than having a top-notch resume, but it is an important part of the process. It’s often what forms a hiring team’s first impression, so it’s worth taking the time to get it right.

If you’re looking for a little more help in the application process, check out our article on what to include in your customer service cover letter .

Like what you see? Share with a friend.

Jesse short.

After spending a few years working as a support agent, Jesse made the switch to writing full-time. He is a Help Scout alum, where he worked to help improve the agent and customer experience.

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Customer Service Resume [2024] - Examples & Guide

Background Image

Looks great, right?! Follow the steps below to create a resume that’ll have employers in a frenzy to hire you.

You’re a customer service representative.

You keep customers satisfied by providing solutions to their concerns.

But now it’s time to ease your future employer’s concerns by providing a resume that shows your value as a customer service employee.

This involves highlighting your most notable skills and experiences.

Not sure how to do this?

Well, just follow the simple steps in this guide.

  • An example of a finished customer service resume that works
  • How to write a customer service resume that’ll fill up your interview diary
  • How to make a customer service resume stand out [with top tips & tricks]

Before we get into the details, you can check the customer service resume example at the top, created with our very own resume builder .

Looking fore more specific resume examples? Check out this list of customer service resume examples:

  • Barista Resume
  • Bartender Resume
  • Server Resume
  • Waiter Resume
  • Receptionist Resume
  • Cashier Resume
  • Event Planner Resume
  • Flight Attendant Resume
  • Bar and Restaurant Manager Resume

How to Format a Customer Service Resume

Before you can serve the hiring manager, you need to organize your work station!

But what do we mean by this?

Well, just like your work station, your resume needs to be arranged in a way that doesn’t lead to confusion and delays.

Choosing the correct resume format allows the hiring manager to instantly see your most notable achievements, instead of having to hunt for them. 

The most common resume format is “ reverse-chronological ”, and it is one that we always recommend to customer service representatives. 

The following two resume formats also get our approval…

  • Functional Resume – If you’ve got the natural talent to help customers, but lack the hands-on experience, this resume format is recommended. A functional resume focuses on skills, which makes it ideal for those who lack experience or who have gaps in their employment history.
  • Combination Resume – Have previous experience in the customer service industry? Then you may want to use this format. Specifically, the format combines both “Functional” and “Reverse-Chronological”.

Use a Customer Service Resume Template

Right, time to fire-up your text editor and get typing!

But wait there.

Although great for creating simple files, there are better alternatives when creating a customer service resume. 

You see, text editors don’t hold its structure, which can result in layout breakages.

Want to avoid an afternoon of headache? Use a customer service resume template. You can tailor any of the following resume templates for a customer service specialist resume.

What to Include in a Customer Service Resume

The main sections in a customer service resume are:

  • Work Experience
  • Contact Information

To really make an impression, you can also add these optional sections:

  • Awards & Certification
  • Volunteer Experience

Interests & Hobbies

So those are the customer service resume sections , but what do you write for each of them? 

Let’s find out!

Want to know more about the different sections? View our guide on What to Put on a Resume .

How to Correctly Display your Contact Information

You should treat your contact section with the same care that you treat your customers.

Failure to do so could result in misspellings and wrong numbers, which makes it impossible for the recruiter to offer you an interview! 

The contact information section on your resume must include:

  • Professional Title – Align this to the role you’re applying for, so “Customer Service Assistant”
  • Phone Number – Check each number carefully
  • Email Address – Keep your email professional ([email protected]), unlike that one from your childhood ([email protected]).
  • Location – City+Country
  • Optional - relevant social media
  • Joe Blogs - Customer Service Assistant. 101-358-6095. [email protected]
  • Joe Blogs - Customer Service Hero. 101-358-6095. [email protected]

job search masterclass

How to Write a Customer Service Resume Summary or Objective

Establishments are always on the lookout for customer service representatives.

But this fact only makes competition more intense.

And with this in mind, we shouldn’t be surprised that recruiters spend just a few seconds on each resume.

If only there was a way to get the recruiter hooked and read through your whole resume?

Fortunately, you can this with a resume summary or objective .

As a customer service representative, you know that friendly introductions go a long way. Similarly, both resume summaries and objectives are short paragraphs that introduce your skills and experiences. 

But what is the difference between a summary and an objective?

A resume summary is a 2-4 sentence summary of your most notable restaurant experiences and achievements.

  • Enthusiastic customer service representative with five years of retail experience responding to all manner of customer inquiries. Career highlights included being awarded “Employee of the Month” for 36 months out of 48 months and receiving 99% positive customer survey results at XYZ Convenience. Seeking a role at ABC Tech, where my service skills can be leveraged to achieve and maintain the highest level of customer service.

A resume objective is a 2-4 sentence snapshot of your goals and aspirations.

  • Passionate and hard-working student working towards graduating with a BA in History from UT Austin. Relevant experience includes serving customers in a campus bar. Eager to become the new customer service representative role at XYZ Tech to leverage interpersonal skills for the highest quality of service.

Got relevant work experience? Use a resume summary. 

Got the skills, but can’t back it up with experience? Use a resume objective.  

How to Make Your Customer Service Work Experience Stand Out

Recruiters hate nothing more than risk.

You see, their job is on the line if they hire the wrong person.

As such, you need to prove you have what it takes, and your work experience section is the easiest way to do that

Here’s the best way for customer service representatives to structure the work experience section:

  • Position name
  • Company Name
  • Responsibilities & Achievements

Customer Service Representative 

YXZ Convenience Store

03/2017 - 04/2021

  • Achieved highest up-sell rates in both 2017 (2.8%) and 2019 (3.2%)
  • Worked at the customer information desk for 10+ hour shifts
  • Welcomed 1000+ customers during store opening event
  • Won “Employee of the Month” three months in a row by engaging with customers in personal, yet professional manner

The key here is to showcase how valuable you were to your previous employer. Doing so will have companies competing against each other for your skills.

Instead of saying…

“Spoke to all customers”

“Won “Employee of the Month” three months in a row by engaging with customers in personal, yet professional manner”

Simply put, the first sentence states that you spoke with customers, but it doesn’t say whether you were successful in doing so.  

The second statement goes into more detail and backs-up your claims with awards.

What if You Don’t Have Any Work Experience?

Maybe you’re a student looking for their first customer service job?

Or maybe, you have experience in the field, but never in a retail environment?

Don’t worry, as there are ways to get around this.

All you need are the core job skills and a willingness to learn.

And you can showcase this with related job experience or school projects. 

For example, if you’ve ever worked as a cashier, you can talk about any crossover skills and experiences. Just like a customer service representative, you were friendly, dealt with customers concerns, and operated a POS/computer. 

Use Action Words to Make Your Customer Service Resume POP!

Let’s image that you’re a job recruiter.

Sitting down to read the same generic resumes, one after another.

No one stands out. In fact, all resumes are blending into one.

This exercise highlights the importance of making your resume different from the other applicants. 

One of the best ways to do this is to use power words :

How to Correctly List your Education

After showcasing your experiences, you should delve into your education to date. 

There’s no magic tricks with this section, just enter your education history in this format:

  • Degree Type & Major
  • University/School Name
  • Years Studied
  • GPA, Honours, Courses, and anything else you might want to add

High School Diploma

Lynbrook High School, California

Graduated 2018

Still concerned about your education section?

The answers below may help you:

What if I haven’t finished my current education yet?

  • No problem. Just mention your education to date

Should I include my high school education?

  • It’s recommended to only include your highest form of education. If that’s your high school diploma, then list it

What do I put first, my education or experience?

  • For a bartender role, your experiences always come first 

Need more advice? Check out our guide on how to list education on a resume .

Top 10 Skills for a Customer Service Resume

Whether you’re skilled enough to multi-task while on the phone or operate POS systems with ease, the recruiter is waiting to find out. 

However… to keep your resume to one page, you can’t list every skill you own.

So, which skills don’t make the cut?

It comes down to looking at the job description to identify what the company wants from their new customer service representative. 

Will the specific skill be beneficial to the company?

If so, list it!

For some inspiration, here are some of the best customer service resume skills:

Hard Skills for Customer Service Professionals:

  • Computer Skills
  • Mathematical Skills
  • Product Knowledge
  • Point of Sale (POS) Systems

Soft Skills for Customer Service Professionals:

  • Personable and friendly 
  • Endurance (long hours)
  • Conflict resolution 
  • Time management 
  • Team player
  • The hiring manager will typically ask interviewees for examples of when they have shown the skill listed. As such, only include skills that you actually posses.

Here’s a more comprehensive list of 100+ must-have skills this year .

What Else Can You Include?

Ask yourself one question..

Is your resume the BEST it can be?

Although we have completed every essential resume section, we have to do everything it takes to win that interview.

Adding the following sections could be the deciding factor in whether you’re interviewed for the customer service representative role or not.

Awards & Certifications

Have you ever won an employee of the year (or month) award?

Have you completed any additional courses to expand your knowledge?

Whether it’s an award or certification, make space for this section if you have something that you’re proud of.

Here are some quick example:

  • Employee of the Year 2019 – XYZ Convenience 
  • Learning How to Learn – Coursera Certificate

Applying to an establishment in China Town?

Then being fluent in Mandarin is a good way to shortcut your resume to the top of the pile.

Whether the job description requires it or not, being able to speak multiple languages is impressive – and no one can argue with that!

Rank the languages by proficiency:

  • Intermediate

Now, you may be wondering, “how does my love of animals affect my customer service skills?”

Well, it doesn’t.

But employers want customer service representatives who will fit in with the rest of the staff.

Your hobbies allow the hiring manager to see behind your qualifications and learn more about who you REALLY are.

Here’s which hobbies & interests you may want to mention.

Include a Cover Letter with Your Resume

As a customer service representative, you need to leave a positive impression.

Your application is no different.

And the best way to leave an unforgettable impression is to write a convincing cover letter.

You see, resumes give the vital information, but nothing speaks to a recruiter like a cover letter that delves deeper into who you are and why you want the job.

Here’s how to create a structure that works.

cover letter structure

You should complete the following sections:

Personal Contact Information

Include your full name, profession, phone number, email, and address 

Hiring Manager’s Contact Information

Include their full name, position, location, email

Opening Paragraph

To hook the hiring manager, the start of your resume needs to pack a punch. Use concise language to mention:

  • The position you’re applying for
  • Your experience summary and best achievement to date

Once you’ve sparked the hiring manager’s interest, you can delve further into the following specifics:

  • Why you chose this specific establishment
  • What you know about the establishment’s culture
  • How your skills will be beneficial to the establishment
  • If you have worked in similar industries or positions before

Closing Paragraph

Avoid ending the conversation abruptly, you should:

  • Conclude the main points of your letter
  • Thank the hiring manager for their time and the opportunity
  • End with a call to action. This is a good way to continue the conversation further. A simple “At your earliest opportunity, I’d love to discuss more about how I can help XYZ with...” will work.

Formal Salutations

Although this letter shows your personal side, the letter should end professionally. Use something like, “Kind regards” or “Sincerely.”

For extra advice and inspiration, read our step-by-step guide on how to write a cover letter .

Key Takeaways

You know your customer service skills are good enough to get the job.

And if you follow the above advice, the recruiter will know that too!

Let’s conclude what we’ve learnt:

  • The resume format needs to suit your specific situation. Prioritize the reverse-chronological format, and then follow the content layout tips
  • Use an attention-grabbing resume summary or objective
  • In your work experience section, show your value by highlighting your most relevant and best achievements, rather than day-to-day duties
  • Attach a convincing cover letter for a personable application

That was a lot of information, but now you’re all set to make a Customer Service resume of your own!

Suggested Reading:

  • Resume Keywords and How to Use Them
  • Should You Include a Photo on Your Resume in 2024?
  • The Best Strategy for Getting a Raise [+Examples]

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  • Customer Support Specialist Resume Example

Resume Examples

  • Common Tasks & Responsibilities
  • Top Hard & Soft Skills
  • Action Verbs & Keywords
  • Resume FAQs
  • Similar Resumes

Common Responsibilities Listed on Customer Support Specialist Resumes:

  • Respond to customer inquiries via email, phone, and chat
  • Troubleshoot technical issues with products or services
  • Escalate complex issues to higher-level support teams
  • Maintain accurate records of customer interactions and resolutions
  • Provide product or service recommendations to customers
  • Collaborate with other departments to resolve customer issues
  • Monitor customer satisfaction and provide feedback to management
  • Participate in training and development programs to improve skills and knowledge
  • Assist with onboarding new customers and providing product demonstrations
  • Identify and report trends in customer inquiries to improve products and services.

Speed up your resume creation process with the AI-Powered Resume Builder . Generate tailored achievements in seconds for every role you apply to.

Customer Support Specialist Resume Example:

  • Developed comprehensive customer service strategy to reduce resolution time for on-going customer inquiries by 25%, achieving maximum customer satisfaction.
  • Upsold products and services to customers to grow recurring revenue by 15% over 6-month period.
  • Reduced customer service calls and inquiries by identifying and resolving 15 known technical issues in online menu from previous month.
  • Received 98% positive customer feedback after resolving complex customer complaints in timely manner
  • Created automated customer service processes that substantially reduced service delivery time and improved overall customer experience
  • Established processes to track customer service inquiries, identifying trends and offering solutions to improve customer service processes
  • Attained 95% customer satisfaction across all customer service channels after using personalized service for high-value clients.
  • Acquired recognition for creating an innovative Apple Support mobile application to provide customers better access to customer service.
  • Successfully managed customer inquiries and improved customer service processes with the introduction of a customer relationship management system.
  • Excellent customer service and interpersonal skills
  • Ability to use problem-solving and troubleshooting techniques
  • Comprehensive understanding of customer service procedures and protocols
  • Proficiency in using customer relationship management (CRM) systems
  • Demonstrated success in implementing customer service strategies
  • Highly developed organization and time management skills
  • Proficiency in using various social media platforms
  • Proven ability to upsell products and services
  • Highly skilled in tracking customer inquiries, trends and feedback
  • Exceptional communication and listening skills
  • In-depth knowledge of customer service policies and best practices
  • Experience in developing customer service applications for mobile devices
  • Knowledge and understanding of technical operations and software
  • Communication

Top Skills & Keywords for Customer Support Specialist Resumes:

Hard skills.

  • Customer Service Software (e.g. Zendesk, Freshdesk)
  • Troubleshooting and Problem-Solving
  • Technical Support
  • Communication Skills
  • Multitasking and Time Management
  • Conflict Resolution
  • Knowledge Management
  • Data Analysis and Reporting
  • CRM Software (e.g. Salesforce, HubSpot)
  • Social Media Management
  • Email Management
  • Chat Support

Soft Skills

  • Communication and Interpersonal Skills
  • Empathy and Customer Service Orientation
  • Problem Solving and Troubleshooting
  • Active Listening and Patience
  • Time Management and Prioritization
  • Adaptability and Flexibility
  • Attention to Detail and Accuracy
  • Conflict Resolution and Negotiation
  • Multitasking and Stress Management
  • Teamwork and Collaboration
  • Positive Attitude and Enthusiasm
  • Technical Aptitude and Learning Agility

Resume Action Verbs for Customer Support Specialists:

  • Communicated
  • Collaborated
  • Prioritized
  • Troubleshot
  • Coordinated
  • Facilitated
  • Investigated
  • Streamlined

Resume FAQs for Customer Support Specialists:

How long should i make my customer support specialist resume, what is the best way to format a customer support specialist resume, which keywords are important to highlight in a customer support specialist resume, how should i write my resume if i have no experience as a customer support specialist, compare your customer support specialist resume to a job description:.

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Related Resumes for Customer Support Specialists:

Customer service specialist, customer service associate, customer success analyst, customer success associate, customer service lead, customer service coordinator, customer success specialist, customer service representative.

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24 Customer Service Resume Examples - Here's What Works In 2024

Applying for a customer service role your resume is an essential part of your application. below, we’ve compiled five resume templates with the most important qualities that hiring managers are looking for in 2023. (google docs and pdfs attached)..

Hiring Manager for Customer Service Roles

Have you ever been told that you have a sixth sense for other people’s emotions? Do you have superb communication skills? Do you love solving interesting problems? If you answered yes to any of these questions, you could have what it takes to work in customer service. In the modern era, the need for strong customer service employees is higher than ever. The internet is helping brands reach global audiences and users, making the 24/7, “always-on” marketplace a reality. In addition, customer’s voices are amplified across platforms in the modern era, making the success of a business depend heavily on customer satisfaction. A strong customer service team is key to building the foundation of a successful company, and recruiters are on the hunt for customer service representatives, managers, and supervisors who are adept at solving customer issues and who can represent and uphold the company’s brand. Experts project that the employment of customer service employees will grow a staggering 10% through 2024 -- faster than the average for any other field of expertise. But as the field grows, so does the amount of competition. If you want to work in customer service, it’s important to ensure that your resume will stand out from the crowd. What should a customer service resume in 2023 look like? Below, we’ll go over 5 successful customer service resume templates that you can download and use. We’ll also go over some of the most important skills that hiring managers look out for, and some other useful tips to keep in mind as you write your customer service resume.

Customer Service Resume Templates

Jump to a template:

  • Customer Service Representative
  • Customer Service Manager
  • Customer Service Supervisor
  • Entry Level Customer Service Representative
  • Director of Customer Service
  • Retail Customer Service Rep
  • Call Center Customer Service Rep
  • Customer Service Specialist
  • Customer Service Agent
  • Customer Service Cashier
  • Customer Service Associate
  • Customer Service Sales Associate
  • Healthcare Customer Service Rep
  • Remote Customer Service Rep
  • Call Center Manager
  • Call Center Representative
  • Call Center Supervisor
  • Call Center Agent
  • Call Center CSR

Jump to a resource:

  • Keywords for Customer Service Resumes

Customer Service Resume Tips

  • Action Verbs to Use
  • Writing a Resume Summary
  • Bullet Points on Customer Service Resumes
  • Related Administrative Resumes
  • Similar Careers to a Customer Service
  • Customer Service CV Examples

Template 1 of 24: Customer Service Representative Resume Example

If you are outgoing, patient, and a great communicator, a role as a customer service representative might be right for you. Customer service representatives are customer-facing roles who address customer concerns, issues and complaints for a company. The customer service representative is the company's first line of defense in helping customers and ensuring satisfaction. These professionals may work in-person, or in remote settings like a call center. The customer service representative may address a variety of questions and problems from customers each day, and therefore must be master communicators and skilled problem solvers. To become a customer service representative, you’ll need at minimum a high diploma, and preferably an associates degree in a related field like psychology or business adminstration. Previous customer facing experience, such as prior roles as a sales associate or support specialist will be helpful in landing this role. Soft skills are of utmost importance when it comes to what companies are looking for in potential customer service representatives. The ideal candidate will be patient, great at multitasking, and communicating.

A resume for a customer service presentative with a dgeree in communications and experience as a sr. customer service representative.

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Tips to help you write your Customer Service Representative resume in 2024

   showcase your ability to handle stress effectively.

A role as customer service representative can quickly become overwhelming if you don’t have great stress and crisis management tools. Customers may be emotional when they address representatives, which makes it extremely important that you show your experience with crisis de escalation, active listening, and effective problem solving on your resume.

   Highlight any successes you have had boosting customer satisfaction

Oftentimes, customer service reps are rated on a customer satisfaction score. If you’ve had roles where you were rated on a customer satisfaction survey, be sure to highlight any steps you took to improve your customer ratings. Maybe you often went above and beyond for customers, or found a new way to solve a common issue. Either way, be sure to highlight any experience you have improving customer experience.

Highlight any successes you have had boosting customer satisfaction - Customer Service Representative Resume

Skills you can include on your Customer Service Representative resume

Template 2 of 24: customer service representative resume example.

When applying for a customer service role, it’s important to show the recruiter that you have the required skills and knowledge for the job. You should highlight work experience that is relevant for the role, like in the given resume, which includes three instances of past work experience in a customer service capacity. It’s okay if you don’t have over 8 years of experience in customer service -- you can also highlight your experience in your skills and in your education section.

Use this resume template with strong bullet points to apply to be a customer service representative.

   Strong action verbs and tangible results in customer support

The first bullet of each section has a strong action verb accompanied by a measurable outcome, i.e. “exceeded sales target by 18%”, “achieved a 100% customer approval”, and “greeted 100+ daily guests”. These bullets clearly communicate that the applicant is not only well-versed in customer service, but that they can deliver results that are beneficial to the company. You should include as many numerical examples like these as you can, since hiring managers often skim resumes for such measures of proof.

Strong action verbs and tangible results in customer support - Customer Service Representative Resume

   Education and skills related to customer support fields

Customer service representatives must have high EQ, be excellent at communication, and have superb problem solving skills. They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one. Try to list out all the qualities you can think of that a good customer service representative would have and highlight them in your resume. For example, this applicant highlights a very important skill -- communication -- showing that they received an M.S. in Communications and a Minor in Public Speaking. They also highlight their skill in Customer Satisfaction. What other customer service skills can you see that they highlight?

Education and skills related to customer support fields - Customer Service Representative Resume

Template 3 of 24: Customer Service Manager Resume Example

The customer service manager is an integral role on any customer-facing team. Customer service managers can work in a variety of industries. They are responsible for leading the customer service team, ensuring customer ratings are trending positively, revamping customer service protocols, training new staff, and more. To become a customer service manager, you’ll need some critical soft skills and experience. Generally, hiring managers will look for a candidate with a minimum of an associates degree in business, communications, or another related field. However, those with a high school diploma could be considered if they have a lot of experience. Previous customer service and support experience is required to land this role. Candidates should be comfortable working face-to-face with customers, excellent problem solvers, and goal oriented.

A resume for a customer service manager with a degree in customer service management and experience as a customer service representative.

Tips to help you write your Customer Service Manager resume in 2024

   highlight your leadership skills.

As a customer service manager, you will train and guide junior-level customer service staff. For this reason, you should highlight your ability to mentor and lead others. Maybe you volunteer with tutoring teens, or maybe a previous job has asked you to step up as a leader. In any case, all leadership experience you have should be clearly highlighted on your resume.

Highlight your leadership skills - Customer Service Manager Resume

   Showcase your experience improving customer service metrics

Metrics are very important benchmarks to understand in customer service. As the customer service manager, you will be asked to help improve your team’s metrics, like customer satisfaction or NPS. For this reason, it’s important to show off any experience you have improving a team’s numbers or helping a team meet a new goal.

Showcase your experience improving customer service metrics - Customer Service Manager Resume

Skills you can include on your Customer Service Manager resume

Template 4 of 24: customer service manager resume example.

When applying for a customer service manager role, keep in mind what differentiates a manager from a representative. A customer service manager must not only be adept at prioritizing customer satisfaction and needs, but also at strategizing and implementing operational improvements to ensure a smooth and painless customer journey. They should be confident in leadership roles and understand how to manage and motivate a team of customer service representatives. This resume highlights the applicant’s experience in exactly those areas.

When applying to be a customer service manager, include work experience that showcases leadership ability.

   Leadership-oriented work experience, essential for customer service managers

Customer service managers aren’t simply managing customers -- they’re also managing a team of representatives and ensuring that they function like a well-oiled machine. If you’re applying for a customer service manager level role, it’s important to call attention to your capacity for leading such a team. This applicant does so in the bullet points of their work experience and also includes quantifiable metrics, noting that they enhanced team performance and increased team efficacy rate by 15%, with higher job satisfaction reported amongst staff.

Leadership-oriented work experience, essential for customer service managers - Customer Service Manager Resume

   Detailed bullet points with measurable results, using metrics core to customer support

When applying to a senior level role such as this one, you should make sure to convey the impact of your contributions in your work experience. This applicant has numeric metrics in practically every line of their work experience, with detailed descriptions of their role and responsibilities in organizing, enhancing, or facilitating customer satisfaction (e.g. providing 7 innovative ideas, 3 of which are implemented and successful; organized meetings...with a 95% success rate on new client projects)

Detailed bullet points with measurable results, using metrics core to customer support - Customer Service Manager Resume

Template 5 of 24: Customer Service Supervisor Resume Example

The customer service supervisor is a leadership position who oversees many facets of a customer service team. These individuals usually have extensive experience in customer-facing and/or team leadership roles. As a customer service supervisor, you will be responsible for training and mentoring customer service representatives, tracking employee performance, monitoring key metrics, solving high-level issues and complaints, and more. To become a customer service supervisor, you should have keen problem solving skills, strong leadership abilities, and be an effective multitasker. For this role, a minimum of an associate's degree is necessary, however a bachelor’s degree could help you land this role more easily. Moreover, hiring managers will be looking for candidates with 3-5 years experience in customer-facing roles, such as experience as a sales representative, customer care representative, or telephone sales representative. You must show hiring managers you understand how to effectively manage and solve customer complaints. In addition, candidates for the role should have excellent time management and leadership skills.

A resume for a customer service supervisor with a degree in business admin and experience as a customer service coordinator.

Tips to help you write your Customer Service Supervisor resume in 2024

   detail your ability to train and mentor others.

Since customer service supervisors are responsible for overseeing day-to-day productivity of the customer service team, it’s important that they are able to identify areas for growth and improve employee performance quickly. Any and all experience you have teaching, mentoring, or training others should be outlined on your resume.

Detail your ability to train and mentor others - Customer Service Supervisor  Resume

   Highlight your experience giving constructive feedback

Customer service managers will be asked to give employees actionable feedback to improve their customer service and KPIs. For this reason, it’s important to have managerial skills such as delivering constructive feedback. Any courses you’ve taken or experiences you’ve had that relate to giving constructive feedback should be highlighted on your resume.

Highlight your experience giving constructive feedback - Customer Service Supervisor  Resume

Skills you can include on your Customer Service Supervisor resume

Template 6 of 24: customer service supervisor resume example.

A customer service supervisor plays a key role in the smooth and successful execution of customer service operations. Typically, a customer service supervisor is one level lower than a customer service manager, and with experience may eventually be promoted to that role. Thus, this job often includes some budding responsibilities that you might expect from a manager, including recruiting, training, and general involvement in the ongoing development of the customer service team.

When applying to be a customer service supervisor, make your resume stand out by including promotions or other honors.

   Includes management skills, core to customer support teams

Because a customer service supervisor involves a sizable amount of management and supervisory responsibilities, you should call out experiences you’ve had in the workplace where you have utilized such skills. Try to think of times in the past where you’ve demonstrated admirable leadership qualities, whether it’s coaching staff, ensuring employee satisfaction, or juggling multiple stakeholders in tricky situations. In this resume, the applicant highlights that they “coached, motivated and counselled staff of 30+ employees”.

Includes management skills, core to customer support teams - Customer Service Supervisor Resume

   Promotions and awards demonstrate past success and track record

A great way to stand out from the crowd is to highlight your unique accomplishments and achievements. Perhaps you’ve been promoted ahead of the typical cycle at a role, or you’ve been recognized by your superiors for your superb work ethic and dedication. Any sort of award or outstanding advancement through an organization, even in non-customer service capacities, can communicate to the hiring manager that you’re a fantastic employee. In this template, the applicant notes such promotions and awards (e.g. Awarded ‘Employee of the Year’ consecutively for 2 years; Promoted after 8 months...ahead of schedule by 16 months).

Promotions and awards demonstrate past success and track record - Customer Service Supervisor Resume

Template 7 of 24: Entry Level Customer Service Representative Resume Example

As an Entry Level Customer Service Representative, you're the front line of a company's communication with its customers. It's a role that demands exceptional interpersonal skills and a knack for problem-solving. Recently, the ability to navigate and use customer relationship management (CRM) software has become more important as companies digitalize their processes. When crafting your resume, it's crucial to portray not just your customer service abilities, but also your adaptability in a technology-driven workspace. In this role, patience and empathy are also key. The pandemic has put customer service reps under increasing pressure as businesses pivot to meet changing consumer needs. Your resume should tell a story of resilience, adaptability, and unflappable customer service even when faced with challenging situations.

An exemplary resume for an Entry Level Customer Service Representative role.

Tips to help you write your Entry Level Customer Service Representative resume in 2024

   emphasize crm software proficiency.

In your 'Skills' section, be sure to include any experience with CRM software. Today, companies expect their customer service reps to efficiently manage customer data, making this skill a high-priority.

Emphasize CRM Software Proficiency - Entry Level Customer Service Representative Resume

   Showcase Adaptability through Specific Examples

Under your 'Experience' section, cite specific instances where you adapted to sudden changes or challenges. It shows your resilience and ability to remain composed under unexpected circumstances which are essential in a customer service role.

Showcase Adaptability through Specific Examples - Entry Level Customer Service Representative Resume

Skills you can include on your Entry Level Customer Service Representative resume

Template 8 of 24: entry level customer service representative resume example.

If you’re still taking classes as a student, or even if you just graduated, the recruiting world can be an intimidating place -- especially if you don’t have much work experience. Don’t worry! You can use this template to show recruiters that you have relevant experience in internships or clubs, and that you’re fully capable and skilled for the role.

Students who are crafting an entry-level resume should lead with an education section to demonstrate your relevant interests and strengths.

   Put your education at the top for entry-level roles

You may notice that this resume template is quite different from the other templates in organization, with the education section found at the top. This is intentional, and quite common in many successful entry-level resumes. Since most students don’t have a wealth of experiences in the workplace, recruiters will look at your education section to understand your interests and your experience. Make sure to include your GPA and any honors you may have, along with relevant coursework that may be applicable to the role. You can also include any relevant certifications to show that you are someone who takes initiative to learn.

Put your education at the top for entry-level roles - Entry Level Customer Service Representative Resume

   Relevant experience, skills, and projects highlighting transferrable customer support skills

Even though it’s okay to not have experience in customer satisfaction specifically, it’s important to include as many areas where you have engaged in similar capacities. Create detailed bullet points of any internships you might have had, and include responsibilities and achievements that are directly applicable to a customer service role. You can do the same with your experiences in volunteering or with university projects. For example, this applicant calls out that they did an analysis to “understand customer sentiment and purchasing trends”.

Relevant experience, skills, and projects highlighting transferrable customer support skills - Entry Level Customer Service Representative Resume

Template 9 of 24: Director of Customer Service Resume Example

The director of customer service is a senior-level role. This person oversees an organization's customer service program, policies, and procedures They may develop customer service KPIs and metrics, assist in developing budgets, interpret customer service data and reports, and more. All in all, this role is responsible for ensuring all aspects of a company’s customer service department are running smoothly. Given that this is a senior-level role, considerable customer service knowledge and experience is critical. Hiring managers will be looking for a candidate with a minimum of a bachelor’s degree in business adminstration or management. Moreover, ideal candidates for this role will have 5+ years of experience in customer service. Companies will look for a candidate with previous experience in roles such as sales manager, supervisor, or customer care executive. Strong candidates for this role will have a deep understanding of customer service metrics, budgeting, and project management.

A resume for a customer service director with a bachelor's degree in business and experience as a customer service manager.

Tips to help you write your Director of Customer Service resume in 2024

   highlight your project management knowledge and skills.

As a director of customer service, you will need to execute on many projects and tasks. It’s important to understand how to effectively work through projects and delegate tasks as appropriate. For this reason, you should show off any project management experience on your resume. It’s wise to get certified in Six Sigma Green Belt, or another popular project management framework.

Highlight your project management knowledge and skills - Director of Customer Service Resume

   Showcase your success cross-collaborating interdepartmentally

The director of customer service will need to collaborate internally with the sales, marketing, and finance teams to complete projects and meet goals. Therefore, it’s important to detail instances where you have successfully collaborated with other departments to execute a project or meet a new goal.

Showcase your success cross-collaborating interdepartmentally - Director of Customer Service Resume

Skills you can include on your Director of Customer Service resume

Template 10 of 24: director of customer service resume example.

The Director of Customer Service is a highly ranked position in the customer service team, and commands a large scope of responsibility for the organization’s implementation of customer service initiatives and execution of strategic imperatives. Accordingly, this position requires excellent business judgment, fantastic management skills, and strong decision-making abilities. It is essential to showcase evidence that you have such expertise by including detailed descriptions of your experience in customer service related positions, as well as evidence of your technical skills, specifically those needed to facilitate operational management.

When applying for a Director of Customer Service position, use this template to display your extensive experience in the field.

   Strong work experience section, with evidence of management-level customer support experience

A detailed history of work experience in customer service is one of the most important parts of your resume when applying for a Director level role. Notice that the applicant uses strong action verbs as well as quantitative accomplishments throughout the bullet points under each role. Recruiters must be able to quickly skim your resume and obtain a picture of someone who has the expertise required for providing the strategic direction and knowhow to deliver high quality customer service and execute on standard policies and procedures.

Strong work experience section, with evidence of management-level customer support experience - Director of Customer Service Resume

   Technical skills, to help you get past Applicant Tracking Systems

As a Director of Customer Service, simply including your experience in working with customers might not showcase the necessary skills you need to qualify for the job. That’s why it’s important to emphasize your technical abilities with specific platforms such as Zendesk / HelpScout or Salesforce, or even with customer relationship management (CRM) systems. This also helps you get past ATS, or resume screeners, which may auto-reject your resume if you don't have the right skills on your resume.

Technical skills, to help you get past Applicant Tracking Systems - Director of Customer Service Resume

Template 11 of 24: Retail Customer Service Rep Resume Example

This is an almost entirely customer-facing position. You will be the face of the company to the customer and will be on hand to lend a friendly face and to answer any questions they may have. You may also be tasked with dealing with customer complaints and offering solutions, as well as any cashier tasks, or sales tasks that may be assigned. This job requires a positive attitude, problem-solving skills, and excellent communication, among other soft skills. While no higher education is required, it would look good on your resume to have a degree. More importantly, however, is your experience. Recruiters want to see that you have had experience in customer-facing positions; preferably in the industry you are applying to. Take a look at this successful resume sample.

A retail customer service rep resume sample that highlights the applicant’s certifications and impressive skills list.

Tips to help you write your Retail Customer Service Rep resume in 2024

   gain certification to give you an edge..

Go the extra mile and gain customer service certification. It will show recruiters your commitment to the profession and will also show the knowledge and ability you bring with you. This applicant has three impressive certifications.

Gain certification to give you an edge. - Retail Customer Service Rep Resume

   Use your skills list to show task capabilities.

Show recruiters the functions of your job that you can do by using your skills list. Show them that you can handle customer service, sales, cashiering, etc. This applicant has done this very successfully.

Use your skills list to show task capabilities. - Retail Customer Service Rep Resume

Skills you can include on your Retail Customer Service Rep resume

Template 12 of 24: call center customer service rep resume example.

In this position, you will be helping customers with any queries or problems they may have related to the company. The only difference between you and other customer service reps is you will be working over the phone and in a call center. To succeed you must have excellent communication and problem-solving skills. The ability to remain polite and helpful in stressful situations is also key. The big benefit to this position is you do not have to be in the same physical location as the store or company. Many call centers for American companies are located in other countries. Here is a recruiter-approved resume sample for this position.

A call center customer service representative resume sample that highlights the applicants communication skills and impressive experience.

Tips to help you write your Call Center Customer Service Rep resume in 2024

   list all languages that you speak..

Having an extra language when working in a call center position is highly beneficial and desired. So list all languages that you can communicate with over the phone. Make sure to include your level of proficiency for each.

List all languages that you speak. - Call Center Customer Service Rep Resume

   Include your customer satisfaction rates.

An easy way to make your resume shine is to include actual figures that show recruiters how successful you have been in previous positions. So include your customer satisfaction rate or rate of resolving customer problems.

Include your customer satisfaction rates. - Call Center Customer Service Rep Resume

Skills you can include on your Call Center Customer Service Rep resume

Template 13 of 24: customer service specialist resume example.

A customer service specialist is in charge of handling any customer queries and resolving any issues they may face in a timely manner. This may be in person, over the phone, or via email. To succeed you must be an excellent communicator and problem solver. Recruiters will be looking to see customer service experience. While a degree is not always necessary, any related degree or certification will greatly benefit your application and resume.

A customer service specialist resume sample that highlights the applicant’s skills section and certifications.

Tips to help you write your Customer Service Specialist resume in 2024

   include all industry-standard tools in your skills section..

You need to show that you are experienced in using basic customer service tools. So make sure your tools list reflects this. Go a step further by finding out the tools of your company of choice and ensure you include those in your resume when applying to that company.

Include all industry-standard tools in your skills section. - Customer Service Specialist Resume

   Work on getting customer service certification.

Get a leg up on the competition by getting customer service certification. It will show your dedication to the profession and also indicate a strong skill set to recruiters.

Work on getting customer service certification. - Customer Service Specialist Resume

Skills you can include on your Customer Service Specialist resume

Template 14 of 24: customer service agent resume example.

A customer service agent assists a company’s customers, addresses concerns, and answers questions. This is a customer-facing position so you need to be approachable, friendly, polite, and helpful. Recruiters would prefer to see a resume showing customer service experience in their industry. Any extra steps you have taken to gain certification or even a degree in customer service or a related field would also be a huge positive.

A customer service agent resume sample that highlights the applicant’s experience and workload capabilities.

Tips to help you write your Customer Service Agent resume in 2024

   include any other customer-facing experience..

If you have experience in sales or any other customer-facing job, feel free to include it if your experience section is looking scarce. There are very many relevant transferable skills you will gain from these positions which would help you succeed as a customer service agent.

Include any other customer-facing experience. - Customer Service Agent Resume

   Quantify your workload capabilities.

Impress recruiters by including figures of how many customer complaints you resolved in previous positions. Include any other impressive figures related to customer service tasks.

Quantify your workload capabilities. - Customer Service Agent Resume

Skills you can include on your Customer Service Agent resume

Template 15 of 24: customer service cashier resume example.

A customer service cashier is responsible for processing payments of customers when they want to buy a company’s products. Your tasks may include scanning goods, confirming prices, processing cash or card payments, keeping the cashier area organized, bagging or wrapping goods, etc. Like other customer service staff, you need to have excellent communication and a polite and helpful demeanor. In addition, you will need to be good with numbers and be experienced in using payment technology. Recruiters would prefer to see applicants with retail cashier experience.

A customer service cashier resume sample that highlights the applicant’s financial experience and cashier tools.

Tips to help you write your Customer Service Cashier resume in 2024

   keep your cashier tools section updated..

Technology is always advancing. As new and more efficient cashier tools are developed, ensure you learn to use them and update your resume to include them.

Keep your cashier tools section updated. - Customer Service Cashier Resume

   Highlight any financial experience.

A degree in accounting or a similar field is extremely useful for this position. Any financial certifications would equally be beneficial. So ensure you list any related certifications. If you have none, consider gaining some to stand out from the crowd.

Highlight any financial experience. - Customer Service Cashier Resume

Skills you can include on your Customer Service Cashier resume

Template 16 of 24: customer service associate resume example.

A customer service associate ensures that a customer’s experience is as smooth and enjoyable as possible. You will need to be friendly and helpful. Your tasks will include handling any customer queries or problems and providing solutions to any issues they may have. You will also be in charge of keeping a good record of customer interactions and relaying any customer issues to your superiors. Soft skills you must possess include excellent communication, excellent problem-solving skills, and an inviting and calm demeanor. Take a look at this successful customer service associate's resume.

A customer service associate resume sample that highlights the applicant’s related experience and transferable skills.


Tips to help you write your Customer Service Associate resume in 2024

   list your capabilities in the skills section..

Make your capabilities as easy to recognize as possible by listing the customer service tasks you can do in your skills section as this applicant has done.

List your capabilities in the skills section. - Customer Service Associate Resume

   Include any customer-facing experience.

Customer-facing positions have a lot of overlap in terms of skills and tasks, so adding them to your resume will be useful. This applicant has included their cashier experience.

Include any customer-facing experience. - Customer Service Associate Resume

Skills you can include on your Customer Service Associate resume

Template 17 of 24: customer service sales associate resume example.

This is an entry-level position where you will be tasked with assisting customers at any point of their sales journey while in your store. You may be responsible for greeting customers as they arrive, answering any questions about products, assisting them in finding the right products, facilitating the payment process, and even handling refunds if necessary. This position requires excellent interpersonal skills, communication skills, and self-motivation, among others. Take a look at this resume sample.

Customer service sales associate resume sample that highlights the applicant’s sales experience.

Tips to help you write your Customer Service Sales Associate resume in 2024

   ensure your tools reflect the entire sales cycle..

Show recruiters that you are experienced with all industry-standard sales tools from cashier tools to scanning tools, to relevant customer CRMs. Go an extra step and find out what tools the company of your choice uses and make sure to include those in your resume.

Ensure your tools reflect the entire sales cycle. - Customer Service Sales Associate Resume

   Show your background in finance-related tasks.

Doing cashier tasks is a fundamental part of the job. Because of that, recruiters will want to see that you are good with money and accounting. If you have any qualifications or previous experience in those fields, be sure to include them.

Show your background in finance-related tasks. - Customer Service Sales Associate Resume

Skills you can include on your Customer Service Sales Associate resume

Template 18 of 24: healthcare customer service rep resume example.

Professionals in this position will assist customers, where necessary, in a clinical setting. Your tasks may include handling patient intake, patients’ files, booking appointments, and any queries or concerns customers may have. Having an educational background in the medical field would be a huge plus, as would having experience working in the medical field. You also need to be someone who is experienced in handling sensitive information, and who has a friendly disposition.

A healthcare customer service representative resume sample that highlights the applicant’s healthcare background and experience.

Tips to help you write your Healthcare Customer Service Rep resume in 2024

   use healthcare keywords..

Show recruiters you are experienced in the field. and improve your chances of passing through any ATS resume filters by using healthcare keywords. Useful keywords may include HIPAA, insurance, healthcare, EPIC, etc.

Use healthcare keywords. - Healthcare Customer Service Rep Resume

   Get certified in the healthcare field.

Go the extra step to get certified in one or more of the core functions of your job. This applicant is a certified healthcare customer service representative and certified medical coder.

Get certified in the healthcare field. - Healthcare Customer Service Rep Resume

Skills you can include on your Healthcare Customer Service Rep resume

Template 19 of 24: remote customer service rep resume example.

As the name suggests, this professional performs their customer service duties remotely via email or over the phone. Their duties may include responding to customer complaints or queries, building relationships with customers, notifying customers of promotions or discounts, etc. Your written and verbal skills need to be excellent to succeed in this role. Staying self-motivated and highly productive are also keys to success.

A remote customer service representative that highlights the applicant’s workload capabilities and relevant tools.

Tips to help you write your Remote Customer Service Rep resume in 2024

   include metrics of your workload capabilities..

Show recruiters how efficient and productive you are by including metrics such as how many emails you answered in a given period or how many calls you handled.

Include metrics of your workload capabilities. - Remote Customer Service Rep Resume

   Include your software and hardware tools.

If you work from home, include all the hardware you will be using in your tools section. A fast computer, a good pair of headphones, and a fast internet connection are some of the tools you will most probably need.

Include your software and hardware tools. - Remote Customer Service Rep Resume

Skills you can include on your Remote Customer Service Rep resume

Template 20 of 24: call center manager resume example.

As a Call Center Manager, your role is essentially the backbone of a company's customer service operations, and your resume needs to reflect that. You're managing a team of agents, providing training, facilitating communications, and ensuring a high level of customer service. The industry is becoming more digitally focused, utilizing real-time data and advanced software to manage customer interactions. Your resume should convey your technological aptitude, and your understanding of customer service trends. When writing your resume, consider the performance metrics and targets that call centers focus on. Businesses are increasingly valuing managers who can demonstrate their impact through tangible achievements and metrics. Optimization and efficiency are the name of the game, so evidence of your ability to improve these areas is key.

Resume example demonstrating expertise in call center management and customer service metrics.

Tips to help you write your Call Center Manager resume in 2024

   show proficiency in modern call center software.

The call center industry is heavily reliant on technology, and companies often require managers to be proficient in specific software. On your resume, list the call center platforms you're familiar with. This could include CRM software, call routing technologies, or analytic tools.

Show proficiency in modern call center software - Call Center Manager Resume

   Quantify your achievements in team management and customer service

Call center managers are expected to lead their team to meet specific goals and targets. These could be related to customer satisfaction, call handling times, or team productivity. Where you can, incorporate quantifiable achievements on your resume. For example, "Improved average call handling time by 15%".

Quantify your achievements in team management and customer service - Call Center Manager Resume

Skills you can include on your Call Center Manager resume

Template 21 of 24: call center representative resume example.

As a hiring manager, I've come across a good number of resumes for Call Center Representatives. What strikes me about this role is the level of multitasking and customer service skills required. You're dealing with customer inquiries, complaints, and sometimes even emergencies, all while navigating various systems to log calls and find information. Recently, there's been a trend towards remote roles, which means you'll likely need to demonstrate your ability to work independently and manage your time effectively. When writing your resume, it's key to showcase these abilities, along with any experience you have in handling difficult situations or complex systems in a high-pressure environment.

A resume snapshot emphasizing customer service and tech skills for a Call Center Representative role.

Tips to help you write your Call Center Representative resume in 2024

   show your interpersonal skills.

As a Call Center Representative, you're the first point of contact for customers. It's your job to make them feel heard and understood. So, on your resume, you should give examples of your ability to empathize with customers and communicate clearly.

Show your interpersonal skills - Call Center Representative Resume

   Prove your tech proficiency

Even though you're in a people-oriented role, tech plays a huge part in your day-to-day tasks. You'll need to log calls, find customer information and possibly troubleshoot technical issues. So make sure to list any relevant tech skills or software familiarity you have on your resume.

Skills you can include on your Call Center Representative resume

Template 22 of 24: call center supervisor resume example.

As a Call Center Supervisor, your role is infused with a mix of administrative, leadership, and customer service elements. Your resume should reflect these unique aspects. Specifically, it must demonstrate your skills in managing employees, ensuring high-performance levels, and handling customer escalations. Recently, companies are leaning towards supervisors with a strong grasp of digital platforms and analytics as call centers move towards omnichannel customer service. So, stay ahead by showcasing your digital skills and familiarity with various call center software. Moreover, hiring managers are now seeking candidates who can work remotely without compromising team productivity. In your resume, you may want to present any experiences where you've successfully managed remote teams or worked in virtual call centers, to cater to this growing trend.

A resume screenshot featuring key skills and experiences for the Call Center Supervisor role.

Tips to help you write your Call Center Supervisor resume in 2024

   show your people management skills.

As a Call Center Supervisor, you're in charge of a team. So, it's crucial to show your ability to lead and manage people effectively. Mention any strategies you've used to boost team morale, decrease staff turnover, or increase agent productivity.

Show your people management skills - Call Center Supervisor Resume

   Highlight your proficiency in Call Center software

Call center operations heavily rely on software. Your resume should demonstrate your proficiency in using call center software, be it CRM systems, auto-dialers or analytics programs. Any experience in implementing or refining these tools can be a significant asset.

Highlight your proficiency in Call Center software - Call Center Supervisor Resume

Skills you can include on your Call Center Supervisor resume

Template 23 of 24: call center agent resume example.

As a Call Center Agent, you're at the heart of customer interaction. You're the voice and ears of the company, providing solutions and offering assistance. Crafting a resume for this role requires a knack for showcasing your communication skills and empathy. Also, as remote operations become more commonplace due to recent trends, it's equally important to highlight experience or comfort with digital tools and remote work environments. Secondly, call centers are evolving into contact centers, with omnichannel interactions (calls, online chats, emails, etc.) becoming the norm, so versatility is key. When writing your resume, it's crucial to show rather than tell. Don't just claim you're patient or agile — provide concrete examples of when you've used these skills. Remember, quality of customer service pulls more weight in call center roles than a high volume of calls handled.

A resume screenshot for a call center agent role, showcasing proficiency in digital tools and versatility in customer interactions.

Tips to help you write your Call Center Agent resume in 2024

   show proficiency in using digital tools.

When listing your skills, show you're no stranger to digital tools. Mention specific software or platforms you've used in past roles, especially remote communication and collaboration tools. This shows you're ready to handle remote and on-site work.

Show proficiency in using digital tools - Call Center Agent Resume

   Demonstrate versatility in customer interactions

Instead of focusing solely on call handling, showcase experiences with different forms of customer interactions. Have you handled customer queries through live chats or emails? Have you dealt with difficult customers? Provide examples. These instances show you're adaptable and ready for the modern contact center world.

Demonstrate versatility in customer interactions - Call Center Agent Resume

Skills you can include on your Call Center Agent resume

Template 24 of 24: call center csr resume example.

Working as a Call Center Customer Service Representative (CSR) isn't just about answering calls. It's about problem-solving on the fly, maintaining a positive attitude, and communicating effectively. A call center CSR resume needs to reflect that, but also keep up with the industry's shift towards multichannel support - handling emails, social media, and live chats. When crafting your resume, understand that it's not just about listing your previous roles, but showcasing your ability to handle an ever-evolving, fast-paced, customer-focused role.

Call center CSR resume with a focus on multi-channel proficiency and problem-solving skills.

Tips to help you write your Call Center CSR resume in 2024

   demonstrate your multi-channel proficiency.

In this digital age, call centers aren't just about making and receiving calls. You need to showcase your ability to handle emails, social media, and live chats. Include any previous experience and skills you have in these areas.

   Show your problem-solving skills

As a CSR, you need to be able to think on your feet. Use your resume to tell stories about how you've solved customers' problems efficiently and effectively. Quantifiable achievements here can really make you stand out.

Show your problem-solving skills - Call Center CSR Resume

Skills you can include on your Call Center CSR resume

Action verbs for customer service resumes, skills for customer service resumes.

When you find the Customer Service positions that you want to apply for, always make sure to read the job description carefully from beginning to end. Hiring managers are often overwhelmed with hundreds of applications, and want to ensure that the candidates they select are serious about the position. Instead of simply dropping a generalist resume, make sure to do your due diligence -- and show that you’ve done it! How can you show that you’re done your homework on the role? Go through the job description -- you can even copy and paste it into another document and highlight the specific skills they mention. Then, make sure to include those in your work experience and note them in your resume’s Skills section. You should also try to tailor your bullet points in your Work Experience section to cater to those skill sets where you can (e.g. Enhanced customer satisfaction by 80% using [Skill name]) Generally, hiring managers who are looking to fill customer service roles are on the hunt for candidates who demonstrate excellent communication skills, a demonstrated track record of ensuring customer satisfaction, and -- if you’re applying for a role that leads a team -- strong leadership abilities such as strategy development and decision-making.

  • Customer Support
  • Technical Support
  • Troubleshooting
  • Salesforce.com
  • Contact Centers
  • Customer Experience
  • Customer Service
  • Account Management
  • Customer Relationship Management (CRM)
  • Social Media
  • SME management
  • Microsoft Access
  • Telecommunications

Skills Word Cloud For Customer Service Resumes

This word cloud highlights the important keywords that appear on Customer Service job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more 'important' it is.

Top Customer Service Skills and Keywords to Include On Your Resume

How to use these skills?

Many recruiters skim through your resume -- some might spend less than a minute reviewing your application. That’s why it’s so important to craft a resume that highlights your strengths well, and that helps you stand out as a strong candidate. How do you craft such a resume? Below, we’ve gathered the top tips for creating a customer service resume that will help your application shine:

  Tailor your customer service resume with industry-specific keywords

Customer service employees may work in a variety of different industries -- nearly every type of company needs to regularly interface with customers and support their needs. When applying to work on a customer service team, it’s important to tailor your resume to the specific industry that you are applying for -- whether that’s tech, consumer goods, ecommerce, or something else. For example, if the job that you’re applying for is a fast-paced tech startup, you might include such phrases as “driving conversion rates”, “eliminating customer friction points”, or “ensuring agile and scalable operations.” Every industry has their own special jargon. If you’re stuck or not sure what phrases to use, you can find these sorts of keywords by looking through multiple job listings for customer service roles at similar companies and note any words or phrases that seem to get repeated. Using these industry-specific keywords shows your hiring manager that you’ve done your homework and are serious about the role.

   Structure strong bullet points using Action Verb + Task + Metric

Staring at a blank line in your resume can be frustrating. We’ve provided a simple framework for you to follow as you craft your bullet points for your customer service resume. Hiring managers want to quickly see the impact of your contributions, and this formula will help you do exactly that, instead of filling your resume with fluff. Here’s what it looks like:

How to structure your customer service resume bullet points

  Use your skills section wisely

Use your skill section to highlight your expertise in customer service. What skills should you emphasize? Customer service employees need to know how to de-escalate tense customer situations, improve operations and efficiencies, and organize your team and their workflow. You must be strong in the “3 Ps of Customer Service Management”: professional, patient, and “people-first” attitude.

Action Verbs For Customer Service Resumes

Use this list of common customer service action verbs to effectively describe your achievements throughout your work experience. Your customer service resume should emphasize the impact of your accomplishments and contributions with strong action verbs. Try to be creative and use a new action verb for each bullet point. To pack an even more powerful punch, combine your verb with quantifiable results to show tangible proof of your work.

  • Communicated
  • Interviewed
  • Transformed

For more related action verbs, visit Customer Service Action Verbs .

For a full list of effective resume action verbs, visit Resume Action Verbs .

How To Write a Resume Summary for a Customer Service Resume

If you're a senior-level employee, or you're changing careers to become a Customer Service, it's useful to add a paragraph at the top of your resume highlighting your most impressive accomplishments. This is called a resume summary. Here's an example of a summary that can be used on a Customer Service resume.
A resume summary is a totally optional section, and in most cases, it's better to leave it out of your resume than include it. For example, if you're a student or mid-level hire, you should not include a summary, and instead use the space to add to your work experience.

How to write a resume summary if you are applying for a Customer Service resume

To learn how to write an effective resume summary for your Customer Service resume, or figure out if you need one, please read Customer Service Resume Summary Examples , or Customer Service Resume Objective Examples .

Resume Bullet Points From Customer Service Resumes

You should use bullet points to describe your achievements in your Customer Service resume. Here are sample bullet points to help you get started:

Identified steps to decrease rates of returns and frauds, resulting in $75k in cost savings.

Provided excellent customer service, effectively reducing customer complaints from 65% to 23% within the first 8 months.

Acted as key contact for issue resolution and customer advocacy, reducing issues and complaints by over 45% .

Collaborated with 10 department managers and peers to develop and implement policies and procedures that increased internal efficiency by 20%.

Created customer satisfaction survey utilizing MS Project increasing customer retention by 12% and onboarding 3 new customers.

For more sample bullet points and details on how to write effective bullet points, see our articles on resume bullet points , how to quantify your resume and resume accomplishments .

Other Administrative Resumes

Cloud developer.

An Azure developer resume sample that highlights the applicant’s Azure qualifications and software development experience.

Relationship Manager

A customer relationship manager resume sample that highlights the applicant’s strong skill set and successful experience.

Service Technician

An HVAC resume template highlighting the applicant's HVAC-targeted skill set.

Customer Service Resume Guide

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11 Best Customer Service Skills for Your Resume (With Examples)

10 min read · Updated on February 16, 2024

Marsha Hebert

The right customer service skills on your resume can lead to promotions

All companies worldwide have one thing in common – they all have customers. This means all companies need to hire people with great customer service skills. 

Some roles will require you to work with internal customers. For example, if you're working in IT, you'll likely have to interact with employees to help them fix computer issues. Those employees are internal customers. Other roles will require you to work with external customers – the people who are buying goods and services from the company. 

A well-crafted resume that highlights your relevant skills for a customer service position will help your resume to beat the applicant tracking system, or ATS , which is the first step to getting your application noticed. 

When you use these 11 best customer service skills in your resume, you'll stand out from the crowd as someone who can work well with others, anticipate needs, and solve problems. 

Use these skills and examples to produce an interview-winning resume. 

11 customer service skills and proficiencies for your resume

It's important to note that there's a difference between hard skills and soft skills . Some of these 11 customer service skills that you can use on your resume fall into the hard skill category, and some of them are soft skills. 

You can tell them apart by identifying which are job-specific skills that allow you to get things done and which are more interpersonal-type skills that allow you to get along well with others. It's important to have a good balance of both skill types. 

Of course, these customer service skills will be in addition to your experience and education, but you can weave the keywords into your these sections. You should also quantify your skills whenever possible, mentioning specific instances and using concrete examples to prove you have experience with each customer service skill on your resume.

Hard skills for a customer service resume 

Since every company has customers who require assistance, modern employers are always seeking people with customer service skills. Here are the four most important hard skills hiring managers want to see on your resume:

1. Product knowledge 

You can't help customers if you know nothing about the product or service being offered by the company. It's critical that you take the time to learn about what's available and how to answer questions about the company's offerings. You may also need to troubleshoot problems with products and offer recommendations to improve the customer journey. 

Here's what that looks like on your resume:

“Increased revenue by 15% by recommending product offering add-ons.”

2. Technical proficiency 

Have you ever heard the acronym CRM? It stands for customer relationship management, and most companies use some type of CRM software to track customer interactions and follow up on leads. This is one of the many ways you can demonstrate technical proficiency in customer service skills on your resume. 

Here's an example of how to include this customer service skill on your resume:

“Used Salesforce to update and maintain a customer database of 200 leads and mapped the customer journey from initiation to close.”

3. Communication technology 

This may seem similar to the technical customer service skills for a resume above; however, it goes a step beyond simply using tools to track customer journeys. This has to do with directly interacting with customers. It could be as simple as using email and multi-line telephones, or more complex, such as using Slack to collaborate with people across the globe. 

Here's how to include communication technology customer service skills on your resume:

“Answered as many as 75 incoming client calls per day using a 6-line telephone system.”

4. Data analysis

One of the best ways to support successful customer interactions is through data analysis . You have to know what's going on in the customer's journey to be able to adequately answer their questions, determine customer trends, and improve customer satisfaction. 

Here's how to write a data analysis customer service skill bullet point on your resume:

“Analyzed and dissected data from disparate sources to identify trends and solve problems, improving customer satisfaction scores by 12%.”

Soft skills for a customer service resume 

Now that you know what hiring managers want to see insomuch as you getting the job done, let's learn what they are looking for regarding interpersonal skills. 

5. Active listening 

Are you the type of person who knows what you want to say in response to someone speaking before they ever finish a sentence? Or do you take the extra initiative to pay attention to nonverbal cues and follow up with clarifying questions to gain a genuine understanding of what someone is saying? If you fall into the latter category, then you practice active listening . That's definitely a customer service skill for your resume!

Here's how to demonstrate active listening on your resume:

“Improved customer service issue resolution time by 15% by actively listening to and paraphrasing customer concerns to get to the root of the problem.”

6. Emotional intelligence 

When you work with customers – whether they are internal or external customers – chances are you're going to come across a situation that requires you to demonstrate empathy and emotional intelligence. It's easy, after all, to let our emotions get the best of us, but being that person who can exude compassion in the most challenging situations is something most hiring managers need and want. 

Here's an example of how you can prove you have a high EQ on your resume:

“Built a reputation for de-escalating customer situations by leveraging a high EQ, resulting in a 30% reduction in calls being transferred to supervisors.”

7. Problem-solving 

You can pair problem-solving skills with data analysis skills to showcase your well-roundedness as a job seeker. It's even better if you're able to add the ability to make autonomous decisions after you solve a problem. Either way, hiring managers value people who take the initiative to fix issues rather than someone who passes problems off to others to figure out.

Here's a fantastic example of a way to show off analysis, problem-solving, and decision-making customer service skills in one bullet:

“Turned around lackluster sales by analyzing 3 months' worth of trends to identify problem areas and recommending improvements to closing processes.”

8. Communication 

This is the one that most people get wrong on their resume. It's easy to simply write that you have “good written and verbal communication skills,” but how do you prove it? You write an action-based resume bullet that shows off your ability to communicate clearly and with different types of people.

Here's what that could look like:

“Respected by leaders for being able to clearly articulate complex concepts to technical and non-technical audiences, which reduced the number of errors on orders by 30%.”

9. Collaboration 

In today's ever-shrinking world, there will likely come a time when you'll need to talk to someone in a different department, a different company, or even in a different country. If you're capable of working cross-functionally to share knowledge and achieve goals, then you can add collaboration as a customer service skill on your resume.

Here's an example of a resume bullet that shows you know how to collaborate:

“Engaged in regular team meetings to share best practices and worked in a team of 12 people to increase overall efficiency by 10%.”

10. Positivity 

One of the main ways you can make customers happy is by being optimistic, even when pressure is being applied to a situation. If you're able to create positive customer experiences, then they'll likely be more than happy to continue doing business with you and your company.

Here's an example of a positive attitude bullet you can use on your resume:

“Demonstrated a can-do attitude by taking on additional responsibilities and assisting team members during peak times to reduce customer hold times.”

11.  Flexibility 

If there's one constant in life, it's that things will change. Sometimes those changes are things you instigate yourself. Other times, change will be thrust upon you. No matter how changes come up, if you're able to remain flexible, go with the flow, and adjust to change without any major problems, you should consider adding your ability to be flexible to your resume.

“Overcame changing management regimes and adapted to new procedures by adjusting priorities in alignment with new SOPs without sacrificing service delivery to customers.”

Where to put customer service skills on your resume

Most of the customer service skill examples in this article have been related to bullet points. So, you may be assuming that the best place to highlight your customer service skills is in the Professional Experience section of your resume . In fact, you can weave customer service skills into any section of your resume. The key is to find the place where the skill makes the most sense – contextually and grammatically – and add it in. 

Profile section

The Profile part of your resume is at the very top of your resume and includes the title or headline and summary paragraph. You can obviously add the phrase “customer service” into the title or headline, but you can also insert some of the example sentences in this article into your profile paragraph. Use them as inspiration for your own sentences, too - the ones in this article are simply meant to help get your brain juices flowing. 

Skills section

While your Skills section (or Core Competencies) won't contain actual sentences, you can still put some of your customer service skills here. Instead of writing out bullets, though, you'll simply list up to 15 keywords and phrases that make you a good match for a customer service job. 

Professional experience section

Since you are likely using the reverse-chronological format for your resume, you'll want to focus your efforts on writing out the last 10-15 years of experience using action-based bullets, like the ones in the examples in this article. It's also pretty critical that you add numbers every chance you get, so that you show what type of work you've done in the past, as that will give the hiring manager a clue as to what you'll bring to the table for their customers. 

Education and credentials section

If you have little to no experience, you can inject some of your customer service skills into the education section of your resume. You'd do this by including courses you took and by talking about any major projects you may have worked on while in school that allowed you to overcome challenges or work collaboratively with others. 

Chart your path to success

Adding customer service skills to your resume truly can help you to stand out from the crowd. Almost everyone can say that they know how to handle customers, but the actual proof they can do so is often lacking in resumes. When you use these 11 best customer service skills for your resume, you'll create something that will have hiring managers and recruiters blowing up your email with interview offers. 

If you want to make sure that your customer service skills are properly coming through on your resume, let us take a look at it for you. Upload your resume for a free review , where an expert resume writer will go over it and let you know what you need to do.

Recommended reading:

How to Describe Yourself on a Resume (With Examples)

27 Great Resume Headline Examples to Stand Out

Call Center Resume Sample

Related Articles:

7 Signs Your Resume is Making You Look Old

Why a Simple Resume Layout is a Successful Resume

Software Developer Top Needed Skills

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Customer Service Support Resume Samples

A customer Service Support interacts with the customer’s of the company and gives them the required information pertaining to queries or inquiries of the company’s product or service. The Customer Service Support Resume describes few other job tasks such as handling customer problems and resolving complaints, assisting in sales, assisting in clerical tasks, offering advice or instructions, maximizing customer satisfaction and disbursing all other service tasks.

The best Customer Service Support resume focuses on core skill sets such as the ability to handle disgruntled customers, communicative abilities, the ability to process high volumes of work within the time frame, good problem-solving skills and hands-on experience in data entry operations. Even though a high school diploma is sufficient to apply for this job post, it is preferable to hold a Bachelor’s degree in marketing or communication or its related field to begin a career as a Customer Service Support.

Customer Service Support Resume example

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Customer Service Support 3 Resume

Summary : Customer Service Support 3 with over 11 years of experience in Customer Service and IT Systems Support. Self-directed, confident professional with effective troubleshooting, customer relations, interpersonal, and leadership skills. Technical knowledge in network management tasks, including user and security administration, file/directory access, and remote access service, experience with TCP/IP and NetBIOS protocols.

Skills : Customer Service, Retail Sales, Office Administration, Accounts Payable, Account Reconciliation, Communications, Microsoft Office, Data Entry

Customer Service Support 3 Resume Model

Description :

  • The first point of contact for customers focused on delivering world-class customer service.
  • Responding to customers quickly and efficiently to ensure they receive the correct level of service based on their entitlement.
  • Triaged calls by directing customers to the correct technical or clinical resource who can assist them in getting their issues resolved as quickly as possible.
  • Preparing the engineers for the installation of hospital equipment and dispatched field service engineers for facility support.
  • Providing a high level of customer service via telephone to internal and external customers and takes a proactive role in personally owning the customer support experience.
  • Seeking to improve customer satisfaction, providing clarification of customer requests and/ or problems.
  • Providing an initial response for tier 2 technical support, parts ID, and clinical support teams.
  • Performing self-monitoring of individual calls to ensure customer needs are met uses knowledge, tools, and applications to provide customer solutions.

Customer Service Support II Resume

Summary : Customer Service Support II with 18 years of experience wants to obtain a significant and challenging position as a customer service support wherein I will learn and excel in customer services.

Skills : Microsoft Office Word, Excel, PowerPoint, Outlook, Social Media, Customer Service, Sales, Presentations, Social Networking, Inventory, Quality Control

Customer Service Support II Resume Model

  • Provided leadership and technical support to customer service coordinators and customer service tech.
  • Handled customer orders and resolved clients concerns while promoting good public relations.
  • Maintained and delivered optimum quality of service to customers to maximize productivity.
  • Assisted in the coordination of activities with other internal departments to meet customer needs.
  • Processed and maintained customer orders in both Microsoft access and vai system to assure service ratings are accurate and in-line with defined performance levels.
  • Responded to routine inquiries related to office functions, personnel, and scope of services.
  • Managed initial call intake for the department, routed calls and messages appropriately and efficiently.
  • Distributed information related to departmental activities, policies, and other material to other.
  • Conducted the basic level assessment of customer service needs and makes arrangements to ensure.

Senior Customer Service Support Resume

Headline : Senior Customer Service Support looking to obtain a position as an administrative assistant position. I have over 6 years as experience with customer service and working with the sales team. I can adapt to the fast-paced environment.

Skills : Computer, Word, Excel, PowerPoint, AS400, BlueCherry, Knowledgeable Of Microsoft QuickBooks, MRI, Euromonitor

Senior Customer Service Support Resume Format

  • Provided customer service support to the top sales accounts for a lace firm that is an innovative and reliable supplier to both the lingerie, dress and bridal trades.
  • Developed strong relationships with over 100 clienteles (both designers and buyers) within the U.S and Central America by providing recommendations for their designing needs.
  • Worked closely with the sales team to confirm product pricing, provide insight into commission adjustments, and coordinate with sample distribution.
  • Worked jointly with the production team to source fabrics, obtain order minimums and work with the color department on color approval and lab dip requests.
  • Reviewed and confirmed all purchase orders submitted by various customers to ensure accuracy before processing the order to data entry department.
  • Assisted with inventory management for two warehouses by providing an allocation to finished goods, low list, and stock book maintenance.
  • Solely responsible for reviewing and providing status on open order reports, approving shipping documents, and closing orders upon delivery.

Sr. Customer Service Support Resume

Summary : Sr. Customer Service Support with 10 years of experience. Excellent leadership, customer service, communication, and presentation skills. Ability to interface effectively with all levels of employees and management. Aptitude to work and be a self-starter in an unstructured environment. Proven experience in working in cross-functional situations. Proficient in Microsoft Office, ADP payroll system, Typing Speed-45 wpm.

Skills : Customer Service, Call Center, Customer Care, Organizational, Time Management, Interpersonal And Keyboarding, Secretary, Customer Service

Sr. Customer Service Support Resume Template

  • Produced/formatted the correspondence for the follow-through of complaints received.
  • Assisted with the maintenance of departmental performance improvement documentation.
  • Participated on departmental and/or interdepartmental performance improvement teams.
  • Made corrections to customers accounts and provided documentation when requested.
  • Verified and performed various maintenance requests to ensure systems and customer information were accurate.
  • Provided assistance to the Manager and other areas of the bank, as needed or requested.
  • Performed daily, weekly, and monthly reporting to include but not limited to: assignments, allocations, work orders and releases.
  • Responded to customer service inquiries concerning account activities, priorities, and status.

Customer Service Support III Resume

Summary : Energetic Customer Service Support III with 20 years of experience seeking an opportunity to use my experience in office administration, customer service, coaching, and sales to become a value-added member of a growing organization. Core areas of expertise to include customer service, sales, office assistant, mortgage servicing, and reconciliation, mentoring and leading others. Successfully utilize diplomacy, tact, and problem solving to effectively deliver great customer service.

Skills : Word, Excel, Outlook, Publisher, Dynamics, GP Accounting Software, Internet Explorer, Firefox, And Google

Customer Service Support III Resume Model

  • Updating client information within the advisors assistant client management software.
  • Assisting tax clients in scheduling their tax preparation within Google calendar and Google Docs.
  • Answering phone system, assisting client check-ins, along with assisting in client questions, filing, and scanning.
  • Previous assignment administrative customer service support assisting the service department for a lighting company.
  • Organizing over 1500 monthly work orders and repair routes for over 100 service technicians.
  • Working in this fast-paced environment requires the ability to be very detailed orientated and through.
  • Assembling service routes includes prepping work orders and routes, printing maps, work order notes, preparing inspection reports, scanning and tracking numbers.
  • Maintaining and reconciling a variety of customer billing records as indicated via a customer watch system.
  • Arranging for correction, and forwarding information to the appropriate unit.

Summary : Sr. Customer Service Support with 9 years of experience. My main objective is to be able to utilize my creative, analytical skills either through selling a product or in design and gain experience as well.

Skills : Compensation, Excel, International Compensation, Microsoft Excel, Microsoft Outlook, Organizational, Time Management, Interpersonal, And Keyboarding

Sr. Customer Service Support Resume Sample

  • Supporting the business objectives to achieve key performance targets, revenue, att (actual time to repair), etc.
  • Determining and communicating the priorities as provided by the assigned customer to the repair team.
  • Communicating with other Invivo departments as necessary to support overall business function.
  • Participating in the service meetings to provide current and updated information to the assigned customer.
  • Communicating with SPS buyer/planner with shipping and delivery information.
  • Coordinating with other Invivo departments to provide continuous customer service and support.
  • Working with other team members to ensure coils are shipped in a timely manner. 
  • Maintaining the databases, mailing lists, telephone networks, and other information.

Customer Service Support Representative Resume

Summary : An experienced Customer Service Support Representative with nationally recognized time management and organizational skills. Good at multi-tasking with multiple projects and problem resolution. An extremely dependable self-starter with 14 years of customer related work Experience. A team player with excellent interpersonal skills who communicates well with customers and all levels of management. Adept in promoting innovative thinking and ability to learn new skills.

Skills : Organizational, Time Management, Interpersonal And Keyboarding, Secretary, Customer Service Rep, Small Business Owner

Customer Service Support Representative Resume Format

  • Provided excellent customer service and administrative support for the activities leading up to the annual Eduserc, Inc. Convention.
  • Made follow-up phone calls to companies and schools to assist with increasing their awareness of and registration for the convention.
  • Conducted research on the internet to identify potential companies to market to locally for the convention.
  • Listening, learning, making phone calls, increasing activities, paying attention to details, using the computer and receiving instructions and even corrections.
  • Provided customer with current order status and advice management of any foreseeable problems in a timely manner.
  • Additionally ensured endorsement requests, other endorsement requests such as name changes, and also handling a heavy amount of email and mail and always giving good customer service.
  • Facility with customers to ensure effective communication/feedback on issues involving customer orders.

Customer Service Support I Resume

Summary : Customer Service Support I with 11 years of experience. Customer service background with financial data analysis, data entry, billing, administrative experience. Able to quickly learn new tasks, multi-task, work in high pressure/fast-paced environment, independently and in teams.

Skills : Great Plains, OS/2 Systems, Calyx, Notus, Term-Master, And Custom Software MPL & TPG Elite

Customer Service Support I Resume Sample

  • Daily and monthly invoicing, verifying the accuracy of charges, credit card transactions, ACHs, CODs, transferring orders to invoices, and posting.
  • Controlling the customers' accounts in regards to denying or approving orders.
  • Providing customer service back-up in an inbound call center to ensure customers are handled quickly and efficiently.
  • Approving all requests for credits submitted by employees before presenting to accounting.
  • Training the merchants on deploying, set-up, and operation of new pos equipment.
  • Navigating the customers through the company website and maintaining their accounts by doing updates and password resets as requested.
  • Selling additional services by recognizing opportunities to up-sell accounts, explaining new features.
  • Resolving the problems by clarifying issues, researching and exploring the answers and alternative solutions and implementing the solutions.

Customer Service/Support III Resume

Summary : Dedicated Customer Service/Support III with 20 plus years of experience, motivated to maintain customer satisfaction and contribute to company success. Core Strengths Customer service expert Able to remain calm, maintain a pleasant voice tone and use appropriate professional language. Exceedingly skilled in answering customer especially dealing with impatient/short- inquiries in a friendly manner tempered and problematic customers/clients.

Skills : Customer Service, Software, Training, IT Support, Logistics Management, CCTV Operator, Inventory Management, Property Management

Customer Service/Support III Resume Format

  • Assisting the outside sales, customer service and our service department in getting products needed to take care of our customers.
  • Using spreadsheets including Microsoft Excel to track customer service records and vendor activity.
  • Contact person for our drivers and our customers regarding any problems or issues with deliveries (missing or damaged materials, wrong material received, ordered incorrectly) and resolve those issues.
  • Set up the daily work schedule for the shop area documenting workloads and preparing paperwork for production.
  • Working with the accounting department to receive and process credits from our vendors for material that is defective or received incorrectly.
  • Communicating with the customers, vendors and other departments by phone, fax, and email on a regular basis.
  • Helping out in other areas of the company when needed. Had many different work experiences throughout western including dispatch, customer service, inventory control, data entry, customer contact and production scheduling.

Customer Service Support Resume

Summary : A high-energy, dependable Customer Service Support with a successful record of accomplishments. Sets priorities to coordinate, perform, and complete multiple site projects simultaneously. Identifies opportunities to enhance existing systems and implement new programs, maximizing efficiencies and productivity. Developed goals and objectives consistently, contributing to the growth of the organization.

Skills : Customer Service Management, Office Management, Records Management, Complaint Handling & Resolution, Front-Office Operations, Accounting/Bookkeeping, Teambuilding & Resolution, Cost-Reduction, Microsoft Office

Customer Service Support Resume Example

  • Directly responsible for entering, maintain and process customers orders and doing credits in the sap system.
  • Managed product lot to sequester, notified customers of delayed shipments, provided customers with delivery and pricing information and resolve disputed accounts receivables.
  • Assisted customers with the beginning new, prepare, transmit, data entry, receive, translate, import/export, federal/state/local tax and adjustments processes.
  • Provided exceptional customer service by taking customer service requests from both internal and external customers.
  • Required in-depth knowledge of policy and procedures for resolving customer complaints and grievances.
  • Effectively maintained and supported the Service Level and Average Speed of Answer (ASA) standards.
  • Provided explanation to common request, regarding the navigation of the website.
  • Retrieved and created the electronic mail to customers and stores regarding order status and product inquiries.
  • Responded to product inquiries and explore all avenues of assistance available to the customer to adhere to department quotas.

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Customer Service Technical Support Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the customer service technical support job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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  • Manage escalations from Pearson Executives, providing full and regular updates while the issue in being investigated, and detailed explanations once the incident is resolved
  • Oversee the weekly aging report, following up on incidents which appear idle. Providing regular updates to the customer as you work towards resolution
  • Provide assistance and support to Tier 2 agents with escalations, highlighting trends and creating corresponding knowledge base articles
  • Represent Pearson in communications with customers via telephone written correspondence or electronic service to assist with resolving technical issues involving Pearson products and technologies
  • Partner with the Customer Satisfaction team to review customer comments for trend analysis, closing the loop with customers who report their issue is still unresolved
  • Work closely with the training team and serve as SMEs to provide input and review training courses and participate in refresher training sessions
  • Proficient at working as part of a virtual team
  • Multi-task and manage several ongoing tasks and priorities
  • Work in an environment where ideas are shared, and success is celebrated
  • Prioritize workload based on urgency and impact to customers and the business
  • Familiarity in working with proxy servers and packet capture utilities would be a plus
  • Actively manage missing results with sites and internal teams in a timely manner
  • Successfully complete any specific project work as directed by the team leader
  • Assist all software release activity for all parties impacted
  • Work with Development and Project Management teams to obtain resolution for unresolved issues and non-scripted issues in-between receiving calls
  • Flexibility, working in a fast paced, customer oriented environment juggling multiple demands
  • Serve as the lead representative for team – instruct, train, coach, mentor; includes providing information, instruction and/or resolution to technical related questions regarding the use of online, web-based products
  • Operational knowledge of numerous software programs, Internet browsers, devices and operating systems: including PC's, Macs, Internet, HTML, web-based applications, and networks
  • Provide input on process/system improvements
  • In manager’s absence work with next level manager to resolve issues
  • Provide troubleshooting services for software, or web-based/online products
  • Available for varied hours/shifts in 24-hour /365 days year setting
  • Ability to stay composed and objective
  • Prior working knowledge of Oracle MICROS Simphony or 3700 Point of Sale is
  • Strong listening/comprehension skills
  • Excellent oral and written communication skills
  • Ability to use phone and computer systems
  • Stellar customer service skills – and an overwhelming desire to make lives better, one interaction at a time
  • Fluency in English and one of the following: French, Thai, Portuguese, or Spanish
  • Fluency in English and one of the following: Thai, Portuguese, or Spanish
  • May contact customer accounts to recover converters, or for payment of past due accounts, and to list delinquent accounts for collection

11 Customer Service Technical Support resume templates

Customer Service Technical Support Resume Sample

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  • Provide telephone technical support to customers, including teachers, school administrators, curriculum coordinators, technical staff and principals
  • STRONG Customer telephone support - receive, respond, resolve continuous inbound customer calls
  • Identify sell-up and cross-sell product opportunities to existing customers for revenue generation; develop selling skills with team
  • Input/maintain customer profiles in call tracking system at all times, within timelines
  • Consistently communicate to Regional offices and sales staff regarding customer issues and/or products
  • In manager’s absence work with next level manager to resolve issues
  • Associate degree or equivalent combination of education/experience
  • 5+ years’ experience in a call center environment or in a customer service role resolving escalated customer issues/complaints
  • 2+ years managing/resolving escalation of 1st/2nd level customer support issues
  • MUST have lead/supervisory experience with team that works with multiple call volumes or assignments
  • DETAIL DRIVEN! Substantial diagnostic, analytical, research and resolution skills
  • Effective verbal communication influencing and managing customer expectations, emotions and escalations
  • Excellent listening skills!
  • MUST have strong written skills using appropriate grammar, sentence structure, spelling
  • MUST have proficient knowledge of online data base and management systems
  • Operational knowledge of numerous software programs, Internet browsers, devices and operating systems: including PC's, Macs, Internet, HTML, web-based applications, and networks
  • Understand effective prioritization of responsibilities/work load to meet customer needs
  • Team driven, supporting team members to achieve overall department goals
  • Confidence to make independent judgments to resolve customer problems with minimal guidance
  • MUST like to be on the phone with customers for an extended amount of time; excellent time management skills!

Customer Service Technical Support Administrator Resume Examples & Samples

  • Ensure superior customer service and technical support for internal and external customers of VUE applications
  • Ensure accurate recording of helpdesk calls using the company’s incident tracking systems
  • Support evaluation and implementation of new technologies
  • Escalating to global teams for system support issues
  • Work closely with other colleagues and teams to ensure proper process & procedures are followed
  • Timely support and resolution of issues raised to the IT helpdesk by head office and remote users
  • Escalation of issues to Second Level teams when necessary
  • Assists in providing Candidate Relations Coordination. Provides excellent customer service and promotes client programs by answering incoming calls from clients, candidates and test site administrators. Also responsible for assisting with the operational aspects of client testing programs and handle escalated service-related issues. Normally receives no instruction on routine work, some general instructions on new assignments. May identify the need for improvements to existing work processes
  • Fluent in both written and spoken (Japanese and English)
  • Excellent knowledge and experience in a customer focus environment
  • At least two years in a similar role
  • Experience and support of Microsoft Server/workstation operating systems and office applications
  • Experience with supporting software applications via telephone and using remote tools
  • Experience of supporting LAN/WAN connectivity related issues
  • General knowledge of internet communication and networking configurations and troubleshooting
  • Must be able to actively demonstrate a logical and analytical approach to problem solving
  • Excellent conflict management skills
  • Quick learner and ability to adapt to new systems and operating environments
  • This position requires the individual physically perform the job duties in the Support Centre, except when assigned to an offsite support event
  • High school diploma required, Bachelors/Associate degree strongly preferred
  • Qualification in ITIL or similar preferable
  • MS Exchange & Active Directory support
  • Demonstrated documentation and training skills
  • Ability to install/configure IT hardware/component would be advantageous
  • Previous experience of living and working in the location/region
  • Commitment to improving quality
  • 60% of time spent on ticket resolution, across a wide variety of systems and stakeholders
  • 10% of time for other duties, as assigned
  • Excellent communication skills - both oral and written
  • Ability to work within a team
  • Excellent customer service skills, follow through, and trouble shooting skills
  • Excellent ability with web-based applications

Manager Customer Service Technical Support Resume Examples & Samples

  • Associate Degree in computer technology
  • Bachelor Degree preferred
  • 5+ years team management experience required
  • 7+ years technical service support experience
  • Minimum of 1 year Sales Engineer experience
  • MOS certified
  • Adobe ACU certified or equivalent
  • IC3 certified or equivalent
  • Working knowledge in computer networking required
  • Technical savvy
  • Team management skills
  • Interpersonal savvy a must
  • Time management and priority setting
  • Motivating others
  • Ability of remote management
  • Flexible attitude required

B-customer Service Technical Support Administrator Resume Examples & Samples

  • Utilize highly developed critical thinking skills to troubleshoot technical issues
  • Possess, acquire and maintain the technical expertise required to effectively handle customer interactions
  • Illustrate a desire to learn and actively seek new skills
  • 2 years of technical service experience (troubleshooting issues with browsers, plug-ins, and Internet connections, as well as software and hardware issues on PC, Mac and mobile devices)
  • Must be able to type a minimum of 40 WPM
  • Thoroughly and accurately document interactions into a CRM system
  • Process email, chat and phone requests in a high volume environment
  • Must have high school diploma, GED or equivalent; some college preferred
  • Excellent written and oral communication skills, with the ability to effectively translate technical information to the end user
  • Technical Certification (Preferred)
  • Typically 12 months – 3 years of related work experience
  • Excellent knowledge of organization's products, services, and business operations
  • Excellent communication, writing, and customer service skills required

Customer Service Technical Support Analyst Resume Examples & Samples

  • Provide dedicated support for LTS/Sales team
  • Handle the Tier 3 Escalation queue, ensuring all incidents are resolved in a timely manner or escalated to the appropriate group to resolve
  • Effectively take control and manage challenging customer situations to ensure a positive customer experience
  • Work closely with the Quality Assurance team and assist with reviewing Vendor Partners customer interactions in order to shape refresher training sessions. Provide QA with trend analysis and details of incidents which need addressing
  • Monitor required social media channels, responding to customer comments, ensuring their feedback, both positive and negative, is addressed
  • Manage Accessibility/Disability incidents, working with the business to define Support’s scope of work, processes and best practice
  • Maintain a strong working knowledge of our products and new releases, working closely with the Product teams/Product Quality to highlight trends and Support feedback to further improve customer experience. Acquire and coordinate resources from other groups, as needed, to resolve customer issues
  • Monitor Hip Chat channels and respond to questions from Tier 2 team
  • Assist with special projects as they are assigned
  • 2-5 years of experience in efficiently resolving customer interactions
  • Demonstrated excellent written and verbal communication skills
  • Ability to think creatively, adapt to circumstances, learn from co-workers, and share information and experiences
  • Demonstrated excellent analytical skills, in conjunction with a structured, systematic approach to problem solving and ability to present results to all levels
  • Proven excellent organizational and time management skills with the ability to meet multiple deadlines
  • Ability to learn and actively seek new skills, and keep pace with emerging technologies
  • Self-motivated with the ability to manage several ongoing tasks and priorities with minimal supervision
  • Ability to work collaboratively with cross-functional/cross-company teams
  • Demonstrated leadership through personal responsibility, accountability and teamwork
  • Be flexible to schedule changes or additional coverage, particularly during peak periods. Some travel may be required
  • Reliable attendance and punctuality is critical to successful performance in this role. If a Pearson applicant, current record must reflect this
  • Ability to qualify for a corporate American Express card or possessing a personal credit card in place of a corporate card to pay for work travel is required
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
  • This person must be able to sit or stand at a personal computer for a reasonable length of time typing and reading
  • Strong Pearson Higher Education product and platform knowledge preferred
  • 2-5 years experience working with Pearson Higher Education admin tools preferred
  • 2-5 years experience working with Pearson Higher Education Product and Operations teams together with a strong understanding of the escalation process preferred
  • Ability to deal tactfully and effectively with customers, and provide consistently great customer service
  • Ability to work independently and demonstrate sound judgment within established policies and guidelines is required
  • Good understanding of network fundamentals: topologies, management, and supporting technologies
  • Previous experience supporting Java based applications preferred

Temporary Customer Service Technical Support Administrator Resume Examples & Samples

  • Excellent troubleshooting, problem solving, and communication skills are required
  • Understanding the basics of DNS, content filters, caching, proxies, firewalls, and antivirus would be preferred
  • Previous experience supporting Windows operating systems required. Previous experience supporting Mac operating systems preferred

Customer Service Technical Support Representative Resume Examples & Samples

  • Ability to maintain and preserve confidentiality of information
  • High level of integrity and professionalism
  • Excellent typing and written skills
  • Experience navigating multiple computer screens and programs while interacting with customer
  • One year experience operating a computer in a Windows based environment
  • Two years experience in a customer facing environment
  • Two years experience troubleshooting computer hardware, mobile phones, or other electronic devices
  • Provide dedicated support for Sales/field team
  • Handle the team's escalation queues, ensuring all incidents are resolved in a timely manner or escalated to the appropriate group to resolve
  • Monitor internal channels and respond to questions from Vendor Partner agents
  • Solid experience providing customer service and technical support for Digital products
  • Experience providing Tier 2 technical support to customers over the phone, via live chat and email
  • Experience working with a Ticketing System (Salesforce, Service Now) and managing tickets to defined SLAs
  • Proactively recommend and implement changes to processes to ensure continuous improvement to the customer experience for digital products
  • Working knowledge of all Microsoft and Google suites

B-customer Service Technical Support Assistant Resume Examples & Samples

  • Technical support experience at least 1 year
  • Call center work experience at least 1 year
  • Business intermediate level English communication skills

Customer Service & Technical Support Consultant Resume Examples & Samples

  • Completion of high school diploma or higher
  • 1 year experience minimum in technical support
  • Ability to solve issues through clear probing, communication, and visualize a problem or situation and think creatively to solve it
  • Open and close service requests, as well as manage the classification, assignment, tracking and completion of requests
  • Possess strong computer proficiency including experience using MS Windows (2000 & XP) operating systems
  • Analyze issues with wireless data, voice devices and associated desktop software
  • Demonstrated ability to positively influence others
  • Demonstrated ability to problem solve in a time pressure environment
  • Bilingual French and English, written and spoken an asset
  • Experience in a telecommunications role
  • Previous experience and/or knowledge with Active Directory, Networking and Security
  • Familiarity with wireless technology; specifically wireless voice/data devices and associated desktop software. Experience with BlackBerry, Windows and Android OS
  • Demonstrate a passion to connect and build rapport with a variety of customers and their changing needs
  • Identify and secure sales opportunities on all calls, including plan or phone upgrades, accessories, new customer leads and referrals, and additional line sales
  • Assist customers with their care & technical troubleshooting inquiries via phone, chat & email, (including billing inquiries, contract / plan information, processing bill payments, cancellations)
  • Take accountability to solve issues from beginning to end
  • Keep abreast of new information provided to ensure you have the right information to service the customer
  • Process device warranty and exchange, repairs and 30-Day device return requests
  • Responsible to locate answers for customers, quickly and accurately while using multiple resources
  • Resolve internally escalated technical troubleshooting issues
  • Diagnose and resolve escalated technical troubleshooting issues of wireless voice/data devices by account provisioning, device functionality, device configuration, application support, software downloads and network connectivity
  • Graduate Degree required
  • 1-2 years experience in Windows Application support
  • Knowledgeable of Windows XP and Windows 2000 Applications required
  • Familiarity with Internet communications
  • Understanding of basic Network (NetWare/Windows NT) operations
  • Knowledge in WAN Interconnectivity
  • Knowledge of all VUE applications, both internal and external
  • Excellent communication skills, especially listening skills
  • Strong customer service and following up skills
  • Ability to work in team
  • 55% Operational Support-- Support level 1 technicians by acting as a point of reference and escalation point
  • Develop individual and team productivity metrics
  • Train Level 1 technicians or recruit subject matter experts to train VSS team
  • 5% Administrative-- Process time sheets on a bi-weekly basis
  • Produce daily, weekly, and monthly reports as requested
  • 3 years experience in the WLNP (Wireless Local Number Portability) organization
  • Bachelor's degree and eight years related work experience or twelve years related work experience post high school
  • Five years technical customer support experience usually in telecommunications, hi-tech, or software environment
  • Three years supervisory or management experience
  • Extensive understanding and experience with current WLNP systems, troubleshooting tools, processes and M&Ps

Customer Service Technical Support Specialist Resume Examples & Samples

  • Associate’s degree in a technical field or equivalent job experience required
  • 2+ years experience working in a 2nd tier support role
  • MCSE, CCNA or Net+ strongly preferred
  • Experience working with all version of Windows, specifically Windows 7, 8, and 10
  • Experience working with Server 2008r2, Server 2012, and Server 2016
  • Advanced knowledge of Active Directory, DNS, DHCP, and Group Policy required
  • Advanced knowledge of OSI model TCP/IP protocols and standards required
  • Experience with network standards for routing and sub-netting is required
  • Experience working with Altiris is preferred
  • Experience with Windows scripting (VBscript, Power Shell, Python Scripting Language) preferred
  • Strong in-depth knowledge of the VUE applications internal and external preferred
  • Experience working with Amazon Web Services preferred
  • Effective problem solving skills and troubleshooting skills
  • Time management and multi-task skills

Cash Management Customer Service Technical Support Spc Resume Examples & Samples

  • Become a subject matter expert for all cash management products and services with the ability to act as a resource for internal departments. Maintain good working relationships and open communication within the department and bank. Answer incoming calls within the required service level agreement that is established for key call metrics for the department. Educate and train clients on multiple systems applications. Troubleshoot a wide range of issues over the phone and utilize the Internet to host WebEx sessions to provide remote access to resolve technical issues for clients. Offer alternative solutions where appropriate with the objective of retaining customers and client’s business. Responsible for using and understanding multiple systems to support incoming customer requests and client service calls. Provides demonstrations and online WebEx product training for cash management clients. Accurately process and record client modifications and incoming calls using the department tracking software. Stay current with system information, product changes and updates. Provide remote deposit software and hardware support and assist clients to resolve deposit processing issues
  • Answer incoming calls from commercial and small business clients to assist users on specific online banking functions such as user administration, ACH payment processing, downloading BAI information, importing files and report generation. Provide technical support assisting clients to perform adjustments to their Internet browser settings, and mobile banking devices. Assists clients with ACH and wire transfer templates and works with specific departments to resolve transaction disputes and payment processing issues within the online banking service. Communicate issues directly to the online banking software vendor for additional support when necessary and reports all incoming issues that are outstanding by entering cases into the vendors tracking system for resolution
  • Process various incoming customer requests that are received by phone and email for updating the client’s cash management product set up. This can include but not limited to remote deposit, cash sweep services, online banking service, fraud services, domestic and international ACH and wire transfer payments. Supports the department by completing client requests for product modifications within the required service level agreement timeline that is established for the department. Establish a good understanding of the various internal banking departments in order to route requests to the appropriate areas to complete client modifications. Prepares documentation for product set up changes, completes master agreements, wire transfer agreements, product terms and conditions to send to clients
  • 2 or more years Banking or similar position with a Financial Technical or Software Company. (Required)
  • 1 or more years Working knowledge of operating systems and Internet Browsers, including Windows, Apple, IE Explorer, Chrome, FireFox and Safari. (Preferred)
  • 1 or more years Experience with online banking applications, mobile banking and knowledge of multi-factor risk based authentication. (Preferred)

Supervisor Customer Service Technical Support Resume Examples & Samples

  • Bachelor's Degree or equivalent experience in technical support and customer service
  • 2+ years supervisory experience required
  • 3+ years advanced Windows technical support
  • 3+ years’ experience in computer based testing and certification
  • Experience in Windows based computer applications
  • Experience in MS Office Suite
  • Experience with MS Windows Operating systems
  • Experience with server based applications
  • Experience with remote application support
  • Proficiency with XML and XSLT
  • Proficiency with Microsoft SQL
  • Ability to lead a cross-functional team
  • Ability to communicate technical information to a broad spectrum of internal and external audiences
  • Effective time management skills and ability to multi-task
  • Ability to make high quality, timely decisions

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7 Tips To Land Your First Customer Service Call Center Job

Sales and technical support teams are like little armies protecting a company’s reputation. Call center representatives, meanwhile, are like field commanders who answer calls, troubleshoot issues, and track all of their progress to protect the company and its customers.

But being a call center representative requires a lot of skills related to marketing, sales, and management—and it’s also a highly stressful job at times—so it’s not always clear why someone would go after such a challenging position. However, when the market is competitive, being a really good call center representative can lead to huge opportunities down the line.

Even today, certain technologies are already advancing and affecting the competitive landscape of call centers in new ways. 

For example, modern chatbots and self-service menus are removing the need for many call center agents to deal with some of the easiest and most repetitive customer support tasks, leaving only the more advanced customer issues for them to handle. This means that highly skilled human agents are becoming more important than ever—especially at a time when 64% of customers will switch their loyalty to brands with proper phone-based customer service. 

When it comes down to it, customer service centers present many opportunities for agents who possess the right skill sets, and the jobs themselves have low barriers to entry along with high flexibility and tons of room for career advancement. 

That said, if you’re a first-time call center job seeker and you’re wondering what to expect from the application process, just know that the right tips and tricks can pave the way to a pretty comfy career.

Tip 1: Choose the Right Type of Call Center

The term “call center” is a catch-all for at least four main types that you can apply to—namely inbound, outbound, blended, and offshore call centers. Each of these has its own benefits and limitations.

Inbound call center

Businesses and their customers are often linked through inbound call centers. These are the support centers that customers get in touch with when they have a product question, a return issue, a quality concern, or a technical support need.

When you work at one of these call centers, you’ll serve on the main line of defense for your company’s brand image. It requires patience and interpersonal skills to resolve all kinds of issues that customers will throw at you every day. You’ll also need to be prepared for the sudden deluge of calls the center will get during high-volume seasons and holidays.

This call center type is perfect if you enjoy solving problems and don’t mind tackling the rush of the busy seasons. As the ambassador to a brand, you’ll get to flex your marketing muscles too, which could be beneficial for future job applications and promotions.

Outbound call center

Outbound call center representatives don’t wait around for customers to have questions, as they place the calls themselves. This means sales calls, telemarketing, customer surveys, and more. 

Since outbound call centers require agents to break the ice of cold calling and start many conversations per day, outgoing people are the perfect fit for the job. It requires the flexibility to handle many outreach types, including generating leads, assisting with debt recovery, and cross-selling products and services to existing customers. This can be especially helpful if you’re looking to add sales experience to your CV.

Blended call center

If inbound centers take calls and outbound centers make them, blended call centers do both—depending on the situation. In this position, agents can be asked to make sales one day and resolve customer issues the next. 

For a lot of businesses, having a blended call center provides a streamlined solution to manage diverse needs. Of course, if the center has double the tasks, that means its agents require double the training.

In other words, blended call centers are perfect if you want to become a jack of all (call center) trades. As a result, working at one can boost your management, sales, and customer support experience all at once.

Offshore call centers

If you get a job at an offshore call center, the business that you take calls for can be oceans away in a country with different operating costs and timezone-specific needs. These centers often have multilingual support agents and 24/7 availability in order to cater to international customers.

This type of call center is perfect for someone who wants to gain international support experience, speaks another language, and enjoys the challenges of cross-cultural communication.

Tip 2: Monitor the Job Boards Daily

Although job boards may seem antiquated (since they aren’t technically boards anymore), the employment sections of top sites like Indeed, LinkedIn, CareerBuilder, FlexJobs, Facebook, and ZipRecruiter should be your first stop when looking for a call center job. 

Keep in mind that there are also call center-specific job boards like CallCenterCrossing and CallCenterJobs. These can be more competitive, but the hyper-specificity can make your search process easier. 

In any case, even if you’re using a variety of job boards, there are good and bad practices to consider.

Firstly, make sure you’re checking them every day, preferably in the morning. Secondly, you have to be fast, as these jobs don’t hang around long before getting loaded with applicants. Of course, it doesn’t hurt to apply for a job that sounds like a good fit even if it’s been listed for three weeks already, but if you’re looking to be one of the first applicants to stand out, you’ll want to keep an eye on the freshest posts. 

When you’re ready to apply, the tips for using most job boards are the same.

  • Cast a wide net by searching on multiple job boards
  • Check every day for new listings
  • Keep your resume updated
  • Use location filters to narrow your search
  • Search for keywords related to your top skills
  • Set up new job alerts for each board as necessary
  • Check reviews from sites like Indeed and Glassdoor to get a feel for your potential employer
  • Send out personalized messages when submitting applications

Remember that consistency is key when using online job boards. You should be checking them every day and responding quickly if you expect to nab the best jobs.

Tip 3: Schedule an Informational Interview

Informational interviews will be your bread and butter as you look for customer service call center jobs. They may sound intimidating, but all they entail is reaching out to call center managers and asking some questions.

First, you’ll need their phone number, which may require a few calls, some research, or a well-placed email requesting an interview. Second, you’ll need to prepare some pointed questions about what you’re hoping to learn. You can ask about the expected career progression, the culture of the company, and the skills the managers expect from new employees. If you can learn what their ideal call center candidate is like, you can tailor your resume to their expectations.

Keep in mind that you are not limited to managers when conducting these interviews. You can also interview a current or past call center employee to get a feel for what it’s really like to work there on a daily basis.

Online forums, FAQs, contact forms, and even video comment sections can also give you more opportunities to reach out and learn more about your prospective employer. Just remember to keep everything professional.

Tip 4: Tailor Your Resume

Having a good resume is a no-brainer no matter the job, so make sure you’re polishing your resume so that it’s appealing to hiring managers in the specific industry and job type you’re applying to. 

Once you’ve learned what skills and traits the call center is expecting you to have, try to make your resume reflect that. Use active verbs in your job experience section and focus on the skills you learned. Most managers are more interested in your credentials than your intentions.

For example, don’t say, “Worked as a customer service rep,” since all that tells the manager is what your position was. Instead, say what you actually did, such as, “Facilitated customer service returns and fielded customer complaints.”

The difference is that instead of just listing your experience, you’re now highlighting the actionable skills that you acquired—which the hiring manager can count on when you start your new position.

Tip 5: Get Call Center Certifications and Skills

If you’re preparing for a job in this industry, you should be looking for opportunities to acquire some juicy call center certifications and skills. While some of these are just helpful for you to learn the ropes, many of them are good for your resume—and a lot of them are free. 

First, you should know what certifications to look for, which often depends on your call center’s specific field. There are many certifications out there, but here are a few industry-specific examples: 

  • HIPAA Professional
  • Certified Information Technology Professional
  • Certified Network Computer Technician
  • International Accredited Business Accountant
  • Certified Personal Trainer
  • Professional Credit Associate

Of course, you could always go for the classic and become a Certified Customer Service Specialist—but no matter what certification you’re looking for, you’ll need to know where to find it. 

Thankfully, the internet is stuffed with opportunities for fledgling agents to spread their wings. Coursera, for example, offers a course on call center customer service . There are lots of courses like this out there on the internet, and many of them are free to audit, meaning you can check them out without paying anything. Of course, you’ll have to pay to get official certifications, but that’s up to you. 

Coursera has many communication courses for you to pick up skills, but it’s not the only option out there. Udemy has a call center agent course that helps students better understand call center positions and how to land a good job in the field. 

Google Certificates is another place to look for call center certificates. 

You can even try courses specific to the industry, such as those offered by CMP Research .

Keep in mind that online courses aren’t the final word on improving your call center chops. YouTube channels like CareerVidz and Rea Ninja can help you get better at everything from the interview to the day-to-day job, and there are many books out there to read as well, including: 

  • Never Split the Difference
  • Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet 
  • Call Center Fundamentals: Workforce Management
  • Call Center Optimization
  • Call Center: A Focus on Customer Service
  • Call Centers for Dummies
  • Call Center Rocket Science: 110 Tips to Creating a World-Class Customer Service Organization

One thing to note is that even if a book is about managing a call center, you can still learn valuable tips related to being a service representative. At the same time, you may also be prepping for your own management strategies someday.

Tip 6: Find Out Everything You Can About the Call Center

As part of your research and interviewing, you should be learning everything you can about the call centers you’re considering. Remember that during your interview you’ll be asked why you want to work there and what you can bring to the table.

The internet is your best friend to learn about the companies you interview with. Company websites, LinkedIn profiles, and other resources are out there for you to investigate. Make yourself a frequent visitor to these pages to find out important details such as the following:

  • Which companies the call center supports
  • The communication tools used at the call center
  • Management styles and practices
  • The history of the business
  • The general reviews of past workers
  • Salary and benefits
  • Career advancement opportunities
  • The vibe of the working environment
  • The call center’s turnover rate
  • The managerial work experience

Remember that you aren’t just looking for the salary and benefits you can expect—though that’s usually the first stop for most people. You’re also looking at what the company is like, how past employees feel about it, and what the current managers are going to bring to your career.

As much as you’re looking for a call center to further your career, the hiring manager is looking for employees to fit their values and work ethics. Try to focus on both angles when researching the options.

Tip 7: Ace the Interview

Nailing the interview can seem like a tall order, but there are a lot of resources to help you prepare. 

Many experienced interviews end up on YouTube helping others get the jobs they used to have. Check out “ How to Ace an Interview ” by Self Made Millennial, for instance. Once again, you can also check out some free prep courses from Coursera and similar organizations.

Naturally, all interviewers are different, but most interviews at call centers follow a specific pattern. Some of the questions you can expect to hear include the following: 

  • What experience do you have in customer service?
  • Why do you want to be a call center representative?
  • What do you enjoy about communicating with people?
  • How well do you cope with social pressure?
  • How do you handle telling customers information that they won’t like?
  • How do you handle customers who get angry?
  • What’s your strategy for staying productive while multitasking?
  • How do you make sure you meet your work targets and goals?
  • What are your future customer service career plans?

You may not be asked any of these questions verbatim, but you should be ready to answer them. Just remember that the interview isn’t only about how well you can handle the job—it’s also about how well you can fit into the company.

How to Become a Good Call Center Agent

Getting the job is one thing, doing it well is another. Follow these key steps and you’ll be a good representative:

  • Familiarize yourself with all the call center’s policies
  • Make friends with the best agents that work there
  • Take your product and equipment training seriously
  • Keep researching articles on how to communicate better
  • Listen to examples of great call center recordings
  • Meet with your peers to ask for advice
  • Ask your manager to clarify your benchmarks so you can surpass them

Being a great call center agent is a process, not a one-time performance. Once you’ve gotten the job, you’ll have plenty of time to keep improving. If you’ve picked the right place, your managers and co-workers will be on your side, helping you hit your targets and move right on to the next ones.

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AT&T says cell service is back after a widespread outage and some disrupted 911 calls

Scott Neuman

customer service support resume

A sign is posted in front of an AT&T retail store in 2021 in San Rafael, Calif. Justin Sullivan/Getty Images hide caption

A sign is posted in front of an AT&T retail store in 2021 in San Rafael, Calif.

AT&T says it has fully restored cellphone service to tens of thousands of customers in cities across the country whose phones lost signal overnight, causing frustration and concern about disruptions to 911 dispatches.

The FBI, in a statement Thursday afternoon, said the agency was "in contact with AT&T regarding today's network outage. Should we learn of any malicious activity we will respond accordingly."

White House national security spokesperson John Kirby also referred to the outage as he addressed reporters on Thursday. Kirby said the FBI and the Department of Homeland Security (DHS) were looking into the outage. He said the Federal Communications Commission was also in touch with AT&T.

"But the bottom line is we don't have all the answers," he said.

Around 3:30 a.m. ET Thursday, outages reported by downdetector.com suddenly spiked from just a handful, peaking at more than 73,000 by around 8:20 a.m. ET.

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Why do doctors still use pagers, "we sincerely apologize".

By late afternoon Eastern time, AT&T said it had "restored wireless service to all our affected customers."

"We sincerely apologize to them," the company said in an email to NPR. "Keeping our customers connected remains our top priority, and we are taking steps to ensure our customers do not experience this again in the future."

Kirby said the Department of Commerce faced some disruptions as a result of the outage but those were not "crippling."

Earlier, Downdetector said that Houston, Dallas, San Antonio, Chicago, Indianapolis, New York, Miami and Charlotte reported the highest number of outages. Houston had more than 2,000 reports by about 8:30 a.m. ET, while New York reported about 1,300.

However, service disruptions caused concern Thursday morning even outside those areas, with the San Francisco Fire Department announcing on X , formerly Twitter, that it was "aware of an issue impacting AT&T wireless customers from making and receiving any phone calls (including to 911)."

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"We are actively engaged and monitoring this. The San Francisco 911 center is still operational. If you are an AT&T customer and cannot get through to 911, then please try calling from a landline. If that is not an option then please try to get ahold of a friend or family member who is a customer of a different carrier and ask them to call 911 on your behalf. Do not call or text 911 to simply test your phone service," the department said.

A survey conducted by the National Center for Health Statistics found in 2022 that nearly 71% of adults and 82% of children lived in wireless-only households.

Even if a cellular service provider is down, anyone with a cellphone can still place an emergency call or text, according to 911.gov . "However, calls to 911 on phones without active service do not deliver the caller's location to the 911 call center, and the call center cannot call these phones back to find out the caller's location or the nature of the emergency. If disconnected, the 911 center has no way to call back the caller," the website says.

Jared Juliano, assistant director for Prince William County Department of Public Safety Communications in Virginia, says 911 service there was never really disrupted, but calls coming in from AT&T phones did not have location information or what he describes as an "advanced caller ID."

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988: An Alternative To 911 For Mental Health

However, he says 911 dispatchers "always verify a location even when we get locations from these numbers."

Police in the Charlotte-Mecklenburg area in North Carolina said customers were "briefly unable to contact 9-1-1. There are no disruptions to our call center's ability to receive 9-1-1 calls. Service should be returning shortly."

Other providers reported business as usual

The outage did not appear to have any real impact on other providers. Verizon said its network was "operating normally."

"Some customers experienced issues this morning when calling or texting with customers served by another carrier," a company statement said.

Likewise, T-Mobile said in a statement that its network "is operating normally."

The outages occurred around the same time as a solar flare, according to the National Oceanic and Atmospheric Administration (NOAA). The agency said the flare — "an eruption of energy from the Sun that usually lasts from minutes to hours" — reached Earth at 1:32 a.m. ET.

NOAA says such flares can affect high-frequency radio signals, but only on the sunlit side of Earth.

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AT&T outage resolved, authorities investigating

By Aditi Sangal and Catherine Thorbecke , CNN

AT&T says it has restored wireless service

A cell tower in Los Angeles is pictured on February 22.

AT&T said in a statement that it has now resolved the day's massive service outage.

"We have restored wireless service to all our affected customers. We sincerely apologize to them. Keeping our customers connected remains our top priority, and we are taking steps to ensure our customers do not experience this again in the future," the company statement said.

No indication of malicious cyber activity so far, US cyber official says

From CNN's Sean Lyngaas

A US cyber official tracking the AT&T outage told CNN there has so far been no indication that the outage was caused by malicious cyber activity, but the investigation is ongoing.

Fewer than 5,000 AT&T customers still reporting outages

From CNN's Catherine Thorbecke

As of approximately 2 pm ET, fewer than 5,000 AT&T customers were still reporting outages, according to self-reported data tracked by DownDetector.

The FCC says it is investigating the outage

The Federal Communications Commission confirmed Thursday afternoon that it is investigating the AT&T outage.

“We are aware of the reported wireless outages, and our Public Safety and Homeland Security Bureau is actively investigating,” the FCC said in a statement Thursday afternoon that was posted on X.

“We are in touch with AT&T and public safety authorities, including FirstNet, as well as other providers," the agency added.

WH: Federal agencies still working to get to bottom of AT&T outages

From CNN’s Kevin Liptak

National Security spokesperson John Kirby attends a news briefing at the White House in Washington, DC, on February 15.

The White House says federal agencies are in touch with AT&T about network outages Thursday but that it doesn't have all the answers yet on what exactly transpired that led to the interruptions.

National Security spokesman John Kirby said the Department of Homeland Security and the FBI were looking into the matter and working with partners in the tech industry to "see what we can do from a federal perspective to lend a hand to their investigative efforts to figure out what happened here."

Kirby said that work was still ongoing.

"The bottom line is we don't have all the answers to that. I mean, this just happened earlier today. And so we're working very hard to see if we can get to the ground truth of exactly what happened," he said.

Tens of thousands of AT&T customers still say they have no service

As of approximately 12:30 pm ET, some 25,000 AT&T customers were still reporting outages, per data compiled by tracking site DownDetector . (DownDetector, notably, only tracks self-reported outages).

Still, the latest figure is a steep fall from the peak of some 74,000 AT&T customers reporting outages at around 9 am ET.

The DownDetector data indicates the widespread outage began around 4 am ET.

Telecom experts tell CNN that outages typically happen for mundane reasons

From CNN's Brian Fung

A "No Service" message is seen on an iPhone in Atlanta during an AT&T outage on February 22.

While Thursday's AT&T outage grabbed national headlines, outages do happen and usually for mundane reasons, several telecom experts told CNN. 

Common causes include construction-related digging that punctures fiber optic cables and software misconfigurations that can lead to interruptions, said TJ Kennedy, a public safety communications expert. 

 "I can't think of every incident in the last few years, but I can think of things related to routers, things related to backhaul, things related to software," Kennedy said. "This has happened across all major carriers, multiple times in the past few years alone."

Thursday's outage could have been caused by human errors in AT&T's cloud-based networking system, said Lee McKnight, an associate professor at the Syracuse University School of Information Studies. 

"The dirty secret of telecom networks these days is they are just a bunch of wires and towers connected to the cloud ,"  McKnight said. "Someone making a mistake, and others on their team — and their automated tools — not catching it, is quite common in cloud computing."

The FCC will almost certainly investigate the outage, experts tell CNN

The Federal Communications Commission will almost certainly investigate this week's incident, multiple experts said. The FCC requires carriers to report information linked to network disruptions.

"The carriers are required to report their outage numbers over time, and the commission can track the number of consumers and cell sites down and things like that," said a former FCC official.

Telecom carriers have every reason to fix any outages quickly, said the former FCC official, "because it creates black eyes for the brand."

"Everybody's incentives are aligned," the former official said. "The FCC is going to want to know what caused it so that lessons can be learned. And if they find malfeasance or bad actions or, just poor quality of oversight of the network, they have the latitude to act."

Gov. Ron DeSantis: "Think about the implications if something like that happened on a much grander scale"

From CNN’s Rebekah Riess

Florida Gov. Ron DeSantis speaks at a press conference in Lake Buena Vista, Florida, on February 22.

Florida Governor and former GOP presidential candidate Ron DeSantis opened an unrelated press conference on Thursday with comments regarding the ongoing AT&T network outage, affecting thousands of customers.

The governor said his office had been in touch with AT&T, who told them they were working to put customers back online, but were focusing on restoring emergency services. DeSantis said AT&T did not speak about what had caused the outage.

“You think about just your daily life, like having cell phones, honestly, it's like, imagine if we had like an EMP attack or something like that would end up happening this country,” DeSantis said. “It’s not necessarily a good thought, because you think you're just so naturally reliant on having cell service (…) so it's a little bit jarring and think about the implications if something like that happened on much grander scale.”

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AT&T outage caused by software update, company says

AT&T says they have "restored wireless service to all our affected customers."

A temporary network disruption that affected AT &T customers in the U.S. Thursday was caused by a software update, the company said.

AT &T told ABC News in a statement ABC News that the outage was not a cyberattack but caused by "the application and execution of an incorrect process used as we were expanding our network."

"We are continuing our assessment of today’s outage to ensure we keep delivering the service that our customers deserve," the statement continued.

The software update went wrong, according to preliminary information from two sources familiar with the situation.

Sources have told ABC News that there was nothing nefarious or malicious about the incident.

The outage was not caused by an external actor, according to a source familiar with the situation. AT &T performs updates regularly, according to the source.

PHOTO: A man walks past the AT&T store in New York's Times Square, June 17, 2015.

In an earlier statement to ABC News, AT &T said some customers were "experiencing wireless service interruptions" and advised them to make calls over Wi-Fi.

The company issued an update later Thursday afternoon saying that its network had been fully restored.

"We have restored wireless service to all our affected customers. We sincerely apologize to them. Keeping our customers connected remains our top priority, and we are taking steps to ensure our customers do not experience this again in the future," the company said in a message on its website.

Two sources briefed on the situation told ABC News that the FBI and Department of Homeland Security (DHS), among other agencies, had been urgently investigating to determine whether the AT &T outage was the result of a cyberattack or a hack, or simply some sort of technical malfunction.

As of 5 a.m. ET, the U.S. Cybersecurity and Infrastructure Security Agency (CISA) reported, according to a confidential memo obtained by ABC News, that "the cause of the outage is unknown and there are no indications of malicious activity." CISA is an agency within DHS tasked with monitoring cyber threats.

The FCC has been in touch with AT &T to figure out what caused the outage, according to National Security Communications Advisor John Kirby.

Kirby told reporters Thursday afternoon that DHS and the FBI were looking into the outage as well and working with the tech industry and network providers to see what can be done "from a federal perspective to enhance their investigative efforts to figure out what happened here."

"The bottom line is we don't have all the answers," he said. "We're working very hard to see if we can get to the ground truth of exactly what happened."

Several police departments and municipalities warned local residents of what they described as a nationwide outage. In turn, officials urged callers to contact emergency services by alternative means.

"There is a nationwide AT &T outage that is preventing wireless customers from making and receiving any phone calls (including to 9-1-1)," the Charlotte-Mecklenburg Police Department, which serves the Charlotte, North Carolina area, said in a post on X.

The county government in Fairfax, Virginia, released a similar warning.

"There is a nationwide AT &T outage that is preventing wireless customers from making and receiving any phone calls (including to 9-1-1)," the Fairfax County Government said on X. "Try calling from a landline or ask a friend or family member to call 9-1-1 on your behalf."

In response to an earlier request from ABC News, CISA said they had no comment on the outage.

AT &T serves more than 100 million customers across mobile and broadband services, according to the company's website .

Verizon and T-Mobile both told ABC News that their respective networks are not experiencing outages but customers may experience difficulty when contacting individuals affected by outages at other providers.

"Verizon's network is operating normally. Some customers experienced issues this morning when calling or texting with customers served by another carrier. We are continuing to monitor the situation," a Verizon spokesperson said.

T-Mobile similarly told ABC News, "We did not experience an outage. Our network is operating normally. Down Detector is likely reflecting challenges our customers were having attempting to connect to users on other networks."

This is a developing story. Please check back for updates.

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  1. Sample of a Customer Service Resume

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  1. 24 Customer Service Resume Examples for 2024

    Stephen Greet January 5, 2024 As the face of the organization, the customer service team is instrumental in building and maintaining a business's reputation. To be a successful customer service professional, you must have a wide-ranging skillset—patience, empathy, critical thinking, and detailed knowledge of your company's products or services.

  2. 10 Customer Service Resume Examples (2024 Skills & Tips)

    1. Customer Service Resume (Text Format) To help you prepare your resume, here's a text template that uses proper resume format for a customer service position. You can simply copy and paste the template below to help you start on your resume: Customer Service Resume Example FIRST AND LAST NAME Email: [email protected]

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    How to write a customer service resume that will land you more interviews. Tips and examples of how to put achievements on a customer service representative resume. How to describe your experience on a resume for a customer service rep to get any job you want. Want to save time and have your resume ready in 5 minutes? Try our resume builder.

  4. Customer Service Representative Resume Examples and Templates for 2024

    1. Write a dynamic profile summarizing your customer service representative qualifications Before crafting your summary, you should analyze the descriptions of the jobs you're interested in applying for. You'll likely notice repetitive key terms and qualifications as you evaluate the postings.

  5. How To Write the Best Customer Service Resume (With Samples)

    2. Provide your contact information. At the top of your resume, provide your contact information. Write your first and last name in a large or bold font so employers can find it easily. Below your name, provide your phone number, professional email address and location, including your city and state.

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    Looking for an Customer service resume? Use Indeed library of free Customer service resume examples and templates. Customized samples based on the most contacted resumes from over 100 million resumes on file.

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    The best Customer Service Support resume samples focus on assets such as communication abilities, patience, the ability to handle dissatisfied customers and a friendly personality. A Bachelor's Degree in a field like communication or marketing is common experience in Customer Service Support resumes, although formal education is not compulsory.

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    Do you need help with your resume? Customer Service Resumes Sample #1 Sample #2 Cody Fredrickson Austin, TX | (555) 456-3333 | [email protected] Summary Empathetic and customer-focused customer service professional looking to take on additional responsibilities at a larger retail location.

  9. Best Customer Service Resume: How to Make Yours Stand Out [with Examples]

    A customer service resume provides a comprehensive but concise summary of your job history, professional experience, and special skills in the customer service field. It's also a great place for candidates to showcase any achievements or accomplishments they've had in previous customer service positions. Some common customer service roles include:

  10. 7 Customer Service Resume Examples + Best Practices

    Once you have a good amount of experience in your chosen customer service role, you should focus your resume more on your performance and less on your potential.For example, you could talk about your average conversation volume. You could also highlight if you had a specialization like billing or compliance.

  11. Customer Service Resume [2024]

    The most common resume format is " reverse-chronological ", and it is one that we always recommend to customer service representatives. The following two resume formats also get our approval… Functional Resume - If you've got the natural talent to help customers, but lack the hands-on experience, this resume format is recommended.

  12. Customer Support Specialist Resume Example

    Common Responsibilities Listed on Customer Support Specialist Resumes: Respond to customer inquiries via email, phone, and chat. Troubleshoot technical issues with products or services. Escalate complex issues to higher-level support teams. Maintain accurate records of customer interactions and resolutions.

  13. Customer Service Support Resume Samples

    73421 Gislason Mews Philadelphia PA Phone +1 (555) 498 0186 Experience Dallas, TX Waters, Homenick and Lehner Delegates and works effectively with the team to ensure the work is complete, teamwork Develops solutions for customer independently as well as with field rep or manager

  14. 24 Customer Service Resume Examples for 2024

    Customer Service Resume Summary Example #1. Customer Service Representative with ten years' experience working directly with customers to provide assistance and support; proven expertise in handling customer concerns for 50+ clients daily with an overall satisfaction rate of 97% in current position.

  15. 11 Best Customer Service Skills for Your Resume (With Examples)

    Here's how to include communication technology customer service skills on your resume: "Answered as many as 75 incoming client calls per day using a 6-line telephone system.". 4. Data analysis. One of the best ways to support successful customer interactions is through data analysis.

  16. Customer Service Job Description for a Resume: Examples

    Customer Service Manager Job Description for a Resume. Managed and developed a 20 person team of customer service representatives through coaching, training, mentoring, and career planning. Managed product availability, inventory levels, and identified holes in supply chain timelines.

  17. Customer Service Technical Support Resume Sample

    01/2014 - 12/2016 Philadelphia, PA Multitask and manage several ongoing tasks and priorities Technical support experience (troubleshooting issues with browsers, plugins, and Internet connections, as well as software and hardware issues on PC, Mac and mobile devices)

  18. Customer Service Representative Resume Examples and Template ...

    Sample #1 Sample #2 Cody Fredrickson Austin, TX | 512-555-0129 | [email protected] Summary Motivated Customer Service Professional with three years of experience attending to customers and providing insightful product information. Talented communicator with strong conflict resolution, data entry and mentoring skills. Education

  19. Technical Support Resume Sample & Job Description [20 Tips]

    Ever wish you could troubleshoot your technical support resume as you do for the helpless users who call you day and night? Good news, IT superhero! Our guide is here to help you debug your resume and transform it into a job-landing powerhouse.

  20. Customer Service Resume Summary Examples

    Customer Service Resume Summary Example #8. Demonstrate professionalism, punctuality, and loyalty while utilizing my service mindedness to support both colleagues & clients/guests. Possessing the ability to multi-task and prioritize a complex workload under time constraints.

  21. Customer Service Support Resume Samples

    Sr. Customer Service Support Resume. Summary : Sr. Customer Service Support with 10 years of experience. Excellent leadership, customer service, communication, and presentation skills. Ability to interface effectively with all levels of employees and management. Aptitude to work and be a self-starter in an unstructured environment.

  22. Customer Service Technical Support Resume Samples

    The Guide To Resume Tailoring. Guide the recruiter to the conclusion that you are the best candidate for the customer service technical support job. It's actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way ...

  23. 7 Tips To Land Your First Customer Service Call Center Job

    Tip 3: Schedule an Informational Interview. Informational interviews will be your bread and butter as you look for customer service call center jobs. They may sound intimidating, but all they entail is reaching out to call center managers and asking some questions.

  24. How To Write a Customer Service Resume Summary (With 21 Examples)

    What is a customer service resume summary? A resume summary is a short paragraph that explains why you're the right fit for a role in customer service. It's the first section readers may see on your resume, appearing beneath your name and contact information. Your intended audience is the hiring manager.

  25. AT&T outage disrupts cell service, and access to 911, for thousands

    Reports of outages spiked around 3:30 a.m. ET Thursday, affecting more than 71,000 customers within a few hours. The FBI says it has been in contact with AT&T about the disruptions.

  26. AT&T outage impacting phone service for US customers

    AT&T's network went down for many of its customers across the United States Thursday morning, leaving customers unable to place calls, text or access the internet. Follow for live updates.

  27. 21 Important Customer Service Skills (With Resume Example)

    21 Important Customer Service Skills (With Resume Example) Audrey Eads Updated August 2, 2023 Show Transcript Video: Tips For Improving Your Customer Service Skills We're breaking down the basics of customer service.

  28. AT&T outage caused by software update, company says

    AT&T says they have "restored wireless service to all our affected customers." A temporary network disruption that affected AT&T customers in the U.S. Thursday was caused by a software update, the ...