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If it involves phoning Batik, do they have a toll phone number for calls from Canada?
6 replies to this topic
Just bumping this up to see if anyone can provide any input.
Thanks for any information you can provide.
Hi Dean, I flew Batik internally in Indonesia bout two years ago, I remember I couldn’t book my seat in advance then. Am also flying with them Bali to LBJ in a few days and had a good look at their website again today. It doesn’t look like you can book a seat in advance, though you can upgrade to business class. Not sure about calling them, but I wouldn’t bother, just try and check in early and hopefully get a decent seat.
Dave- Thanks very much for the information and the advice to check in early.
we are a family of 6 people, 4 aadults, 2 little kids
can we book seats in advance as 1 adult has a phobia about flying & 2 kids have never flown before
jI think you may find your answers on the internet.
I've flown all over the half the world with my kids and never really had any issues. If I was you I'd get there as early as I can to check in and see if you can get the seats close to the bulkhead as in years gone by some planes had small panels that opened up and had small bassinett type things in them. They had them back in 1987 when we flew to India with a 6 month old. He slept most of the way in it.
But for multi-leg flights you definitely cannot.
I had that issue with Batik late last year with flying Australia to India transiting Denpasar and KL airports, and same return. Not able to purchase seats for 'multi-leg' flights on their website.
Good luck if trying to email their 'service' desk - took them couple months to reply to me.
Eventually I found a Australian 'helpdesk' # to call, and they were helpful and said I could book seats over the phone then they sent me a link to pay online....but which didn't work after repeated attempts with different cards, browsers and IT devices.
I wouldn't consider using Batik again, unless to was a relatively short leg and direct (one flight ) with no transit.
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Seat Reviews
Seat Legroom | 12345 |
Seat Recline | 12345 |
Seat Width | 12345 |
Aisle Space | 12345 |
Viewing TV | 12345 |
"Pretty happy overall"
3 reviews andrew tucker (australia) 3rd january 2018.
Seat Type | Economy Class |
Aircraft Type | Boeing 737-900ER |
Seat Layout | 3x3 |
Date Flown | December 2017 |
Type Of Traveller | Solo Leisure |
Seat Legroom | 12345 |
Seat Recline | 12345 |
Seat Width | 12345 |
Aisle Space | 12345 |
Viewing Tv Screen | 12345 |
Power Supply | 12345 |
Seat Storage | 12345 |
Recommended | yes |
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Batik Air's business class on the Airbus A330-300 redefines luxury travel. Catering to 18 passengers, it boasts plush seating, exquisite dining, and a top-tier entertainment system. The crew's exceptional service ensures a journey of unparalleled comfort.
Batik Air's economy class on the Airbus A330-300 offers a practical solution for travelers. With 374 seats, it's a blend of cost-effectiveness and essential amenities. The in-flight entertainment keeps passengers engaged, and the dedicated crew ensures a satisfactory flight experience.
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The Batik Air Indonesia fleet
Batik Air has a fleet of forty-five Airbus A320ceo, one A320neo plus twenty-four Boeing 737-800 aircraft operating out of its Jakarta (CGK) base
The Batik Air Malaysia fleet
Batik Air Malaysia has a fleet of two Airbus A330-300s, twelve Boeing 737-800, and seventeen 737-Max 8 aircraft operating out of its Kuala Lumpur (KUL) base
Batik Air Planes and Seats
As of July 2021, the Batik Air fleet consists of the following passenger aircrafts: • ATR 72-600 • Boeing 737-800 • Boeing 737 MAX 8 Seats Selection During check-in, you are free to choose your seat. Extra Legroom Reclining leather seats with seat pitches of 32" for Economy class and 45" for Business class. Fit for travellers looking for both comfort and value. For further information on planes and seats, please contact Batik Air Customer Care Centre at +603 - 7841 5388 (Operating Hours: 8:00 am - 10:00 pm daily, (GMT+8) or Email to [email protected].
Review: Batik Air Boeing 737 Business Class (CGK-YIA)
Batik Air flight detail Airline : Batik Air Flight No : ID 6368 Departure City : Jakarta – Soekarno-Hatta (CGK) Arrival City : Yogyakarta – Kulon Progo (YIA) Equipment : Boeing 737-800 (PK-BGR) Blocked Time : 1h10m Seat No: 2A
Batik Air is an Indonesian full-service carrier belonging to Lion Air, Indonesia’s largest low-cost carrier. Likewise, the airline maintains very close relations with its parent; nearly everything is plastered with Lion Air’s emblem, perhaps in an effort to alleviate its own reputation.
Since its launch, Batik Air has grown very quickly, now operating a mixed fleet of Boeing 737-800s and Airbus A320s, along with a couple of elusive Airbus A330-300 aircraft. However, whilst the airline seemed to have high aspirations during its launch, it seems to have come to share a lot more similar traits with its parent.
Booking Batik Air
Having had to take an earlier departure, there was a choice of just two airlines — Batik Air and Super Air Jet. By the time I booked, Super Air Jet had already zeroed its inventory for that flight, which ended up getting cancelled. I booked Batik Air on their website, Batikair.com for IDR1,600,000, which is a reasonable price for Business Class, if you ask me. Unfortunately, seat selection wasn’t available for me during the booking process, which echoed the experience I had on my flight to Singapore.
Domestic Batik Air flights depart Jakarta’s Soekarno-Hatta International Airport Terminal 2D. Since Terminal 2D used to be the primary international terminal at Soekarno-Hatta International Airport, going back here brought back many fond memories. Whilst old, I felt that this Paul Andreu-designed is a lot more convenient compared to the behemoth that is Terminal 3.
I arrived at the airport at 04.00 for this 06.00 departure, finding a deserted check-in hall littered with Batik Air check-in counters. Curiously, Terminal 2D also offers self-check-in kiosks outside the check-in hall for Lion Air Group passengers, which could be convenient if you’re flying hand-baggage only.
Since there wasn’t a line for the dedicated Business Class check-in (or general, check-in for that matter), the process was effortless and took less than 2 minutes. With my boarding pass in hand, it was time for me to use the lounge.
Batik Air operates just two lounges, both in Jakarta. In this case, the Batik Air Lounge at Soekarno-Hatta is the airline’s flagship. The lounge is located on the shopping arcade at Terminal 2E, across from the A&W restaurant. I have shared my thoughts about this lounge in a separate review .
After spending roughly an hour in the Batik Air Lounge , I headed to our departure gate in Concourse D. There, I found the waiting room to be virtually unchanged from the time Terminal 2D was the international terminal. My, my, how times have changed!
Boarding started at 05.22, against the printed time of 05.30. As was the case with my Economy Class flight to Singapore , boarding just sort of started without any advance calls. Likewise, there are no boarding groups or priority boarding, since everybody just boarded at the same time. Still, I was impressed that they managed to board us early for this flight. Since there weren’t any wheelchair passengers, there wasn’t a pre-boarding sequence either.
Since our plane isn’t connected to the jetway (or parked at our gate, for that matter), we had to take the escalators down and walk. Thankfully, our plane is parked nearby, and it is a treat (at least for me as an AvGeek) to walk on the apron! After making my way up the stairs, I was greeted by the two flight attendants by the door, who pointed me to my seat.
Batik Air Boeing 737-800 cabin
As soon as I boarded, I was delighted to see that our flight is operated by one of the Boeing 737-800s that used to fly for Garuda Indonesia. Batik Air elected to keep Garuda Indonesia’s 174-seat configuration, which is ironically denser than Batik Air’s own 162-seat configuration. In Business Class, there is a total of 12 recliner seats in a 2-2 configuration. This is followed by 162 seats in Economy Class in a standard 3-3 configuration.
Virtually nothing has changed from the aircraft’s tenure with Garuda Indonesia. Likewise, it is no surprise that the cabin features Garuda’s signature red and brown seat covers. The only thing that has been changed is the pillows and the cloth on the headrests.
Business Class cabin
Business Class has 12 recliner seats configured in a standard 2-2 configuration in the aft section of the aircraft. If the seats look familiar, well that’s because they are an iteration of the popular B/E Aerospace Millenium seat. These are the same seats as those you’ll find on Batik Air’s conventional Boeing 737s and Vietnam Airlines’ A321 Business Class , which I flew back in April.
Seat details
Waiting on each seat upon boarding is a small Batik Air-branded pillow, in the same shade of brown as the headrest covers. As I settled in my seat, I noticed that the legroom is reasonably good, with a distance of around 50 cm (~20 inches) from my knee to the bulkhead. In the second row, the distance is about 40 cm (~16 inches).
As is standard with recliner Business Class seats, there is a footrest and an adjustable headrest in each seat. The recline and footrests are manually operated with the levers on the armrest.
Located between the seats is a large centre console, that also doubles as a drink holder. In addition, the centre console also houses the personal inflight entertainment monitors inherited from Garuda Indonesia. However, whilst every seat has an entertainment screen (as with most newly delivered Batik Air aircraft), the televisions were not switched on or operational.
The tray table pulls out of the armrest and latches onto the centre console. However, I ended up moving to the seat in the row behind me since my original seat has a broken table and leg rest. Theoretically, the seats also feature personal reading lights and in-seat power outlets, though neither were working. In fact, I noticed that the leg rests in more than one seat are also broken and inoperational. That’s to say, nothing about the seat worked! Oh, dear.
Cabin observations
Whilst the seats looked nice, I noticed how shabby the cabin looked. It looked like the airline has done little to maintain the look of the seats. For one, many seats did not have working reclining functions, and many leg rests were also broken. Hilariously, as I checked out the seat, I noticed that they still feature tags from Garuda Indonesia.
Departure from Jakarta
The doors closed at 05.52, with only four seats occupied in Business Class. During this time, the purser welcomed us on board in Indonesian and English, stating a flight time of 1 hour. For one, I was impressed with how clear the announcements were, and how proficient the purser is in English.
After the announcement, a manual safety demonstration was conducted. As we prepared for departure, the Business Class flight attendant approached me to ask if I’d like to eat a snack after takeoff. Afterwards, we started pushback at 05.59, just as the sun started rising in the East. We took off 10 minutes later at 06.09 from runway 25R.
Refreshment Service
Five minutes after takeoff, the seatbelt signs were extinguished and the crew started preparation for the inflight service. It wasn’t several minutes until the flight attendant came to my seat to set up my table. The refreshments were served a few minutes later, consisting of a warm piece of bread filled with cheese and garlic. This was accompanied by a slice of layered Kaya and Pandan cake, along with a bottle of water.
Given our flight time of just 1 hour, I thought this was a fair meal for a full-service airline. For one, I found the bread to be satisfying, although the cake did seem to taste rather artificial. After I was finished with my snack, the flight attendant served coffee and tea, to which I partook.
After the meal, I went to the lavatory in front to freshen up. The lavatory was kept clean and dry when I entered, although it was otherwise unremarkable.
Inflight Entertainment
As is now standard on Batik Air, the inflight entertainment offered on board is now outsourced to an application called Tripper. This is the same inflight entertainment streaming application used by Lion Air, Super Air Jet, and Pelita Air. The system requires the app to be downloaded in advance via the App Store or Play Store. After connecting to the system’s network, the app will prompt a sign-up screen.
As I’ve mentioned in my Economy Class review , the application contains a decent amount of movies and television shows, as well as several games. As always, I’m thrilled that the world’s most difficult mobile game was included — Flappy Bird.
Regardless, to Batik Air’s credit, inflight entertainment magazines are provided on board. Hilariously, the magazine featured Super Air Jet as part of the Lion Air Group. So much for refusing any connections between the Lion Air Group and Super Air Jet.
Arrival in Yogyakarta
Decent commenced 28 minutes after takeoff, and the cabin was prepared for landing 10 minutes later. As we approached Yogyakarta International Airport, I was enthralled by the sea of mist we were descending into. The views were spectacular and undeniably confirmed that we were in Java.
We had a semi-smooth landing at 07.01 local time, nine minutes before our scheduled time of arrival. To my surprise, there appeared to be a wrecked aircraft fuselage near the edge of the runway, which nearly gave me a heart attack. It so turns out that the fuselage is used as an airport emergency services training object…
Super Air Jet everywhere
It took several minutes for us to taxi to our gate, where we ended up parking next to a Super Air Jet A320. As we approached our gate even, another Super Air Jet A320 was preparing to depart. As I later saw when I disembarked, another Super Air Jet A320 landed. Is it me, or is Super Air Jet quickly taking over the aviation market here in Indonesia?!
Arrival experience in Yogyakarta
I thanked the crew as I disembarked the aircraft to find a gorgeous airport terminal. Egads, Yogyakarta must have one of the nicest airports in Indonesia! Whilst the walk to the baggage claim area was long, I was happy to see how beautiful and modern the new Yogyakarta International Airport is! It is definitely a proper replacement for the shabby and aging Adisucipto Airport it replaced.
As I patiently waited for my bags at the baggage claim, I was approached by a ground handling agent who informed me that Business Class and Priority-tagged bags have been delivered separately and are waiting by the Batik Air Lost and Found office. Very Impressive! For one, I did not expect this, since this is something akin to Garuda’s Business Class offering.
Overall, I had a pleasant and relatively comfortable flight on Batik Air. Despite my less-than-favourable sentiments about them on my last flight in Economy Class , I felt that this flight was rather effortless. Surely, some aspects of their operation do feel amateurish, but I left this flight feeling relatively pleased with the experience. For one, I wished that they had taken better care of the cabins and introduced a proper boarding sequence. Should they introduce such improvements, Batik Air Business Class would be really quite great.
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If so, and it has to be through a phone contact center, is there a toll-free phone number that would work in Canada?
Thanks in advance for any information?
This topic has been closed to new posts due to inactivity.
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Flyer Reviews of the Batik Air
Batik air fleet, airbus a320.
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167 pax — 161 · 6 |
Boeing 737-800
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169 pax — 162 · 5 · 2 |
Boeing 737-900
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174 pax — 157 · 6 · 11 |
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COMMENTS
Choose your preferred seat for your Batik Air flight with the easy seat selection option available during booking.
Seat Map. For extra comfort you can select seats with additional legroom, emergency exit rows, and front cabin during check out. Bassinet seats available on selected aircraft for those travelling with babies. Click here to manage your booking now. Click here to view fees table for seat selection. Expand all. KUALA LUMPUR, 1 AUGUST 2024 ...
197 posts. 68 helpful votes. 2. Re: Batik Air Seat Selection. 1 year ago. Hi Dean, I flew Batik internally in Indonesia bout two years ago, I remember I couldn't book my seat in advance then. Am also flying with them Bali to LBJ in a few days and had a good look at their website again today. It doesn't look like you can book a seat in ...
Book your flight with Batik Air and enjoy easy online check-in, convenient schedules, and great service. Visit Batik Air Check-In now.
Batik Air Airbus A320 aircraft seat map Batik Air Batik Air is a big operator of the Airbus A320 with over 40 in service. The fleet consists of many different seat layouts since aircraft were sourced from various airlines. Batik Air is a premium carrier and as such its aircraft sport a dual class layout. The Airbus A320 is a single aisle twin engine airliner designed by Airbus in the 1980 and ...
Read Verified Batik Air customer seat reviews, view Batik Air seat Photos, and see customer ratings and opinions about Batik Air seats.
Batik Air's economy class on the Airbus A321-200 provides travelers with a practical and cost-effective option. With 144 seats, it offers essential amenities and a selection of entertainment.
Flying a Batik Air Airbus A320 soon? Get the best seat possible with our Batik Air A320 seating chart and traveler seat reviews.
Batik Air Boeing 737-800 aircraft seat map Batik Air Batik Air employs the Boeing 737-800 in a configuration that seats 162 passengers, including 12 Business and 150 Economy seats. The modern avionics systems ensure precise navigation and enhanced flight safety, suitable for Batik Air's regional and domestic routes.
551 posts. 51 helpful votes. Batik Air Seat Selection. 1 year ago. Does Batik allow passengers on domestic flights to select their seats prior to check-in? If so, and it has to be through a phone contact center, is there a toll-free phone number that would work in Canada? Thanks in advance for any information?
Reclining leather seats with seat pitches of 32" for Economy class and 45" for Business class. Fit for travellers looking for both comfort and value. Click here to manage your booking now. KUALA LUMPUR, 1 AUGUST 2024 - Batik Air is making a grand comeback at Subang SkyPark, Bigger and Better than ever! The airline is thrilled to announce the ...
Check out our Batik Air seat maps - the most detailed, up to date, and popular Batik Air seating charts and cabin layouts available.
Batik Air: Very poor seat reservation system. But they have finally to fixed the issue - See 1,993 traveler reviews, 724 candid photos, and great deals for Batik Air, at Tripadvisor.
Here's a review of Batik Air Economy Class on a flight to Singapore. Read more to see what to expect for seats, food, and more.
The Batik Air Airbus A330-300 seat map shows 392 seats configured as: 18 Business, 374 Economy. Batik Air's business class on the Airbus A330-300 redefines luxury travel. Catering to 18 passengers, it boasts plush seating, exquisite dining, and a top-tier entertainment system.
Up-to-date detailed seat maps of the combined Batik Air fleet. The Batik Air Indonesia fleet. Batik Air has a fleet of forty-five Airbus A320ceo, one A320neo plus twenty-four Boeing 737-800 aircraft operating out of its Jakarta (CGK) base. The Batik Air Malaysia fleet.
Batik Air Planes and Seats. As of July 2021, the Batik Air fleet consists of the following passenger aircrafts: • ATR 72-600. • Boeing 737-800. • Boeing 737 MAX 8. Seats Selection. During check-in, you are free to choose your seat. Extra Legroom. Reclining leather seats with seat pitches of 32" for Economy class and 45" for Business class.
Join me on this Batik Air Business Class flight on an ex-Garuda Indonesia Boeing 737-800! This detailed review features info on seats, food, and more!
25 reviews. 50 helpful votes. Batik Air Seat Selection. 1 year ago. Save. Does Batik allow passengers on domestic flights to select their seats prior to check-in? If so, and it has to be through a phone contact center, is there a toll-free phone number that would work in Canada? Thanks in advance for any information?
Flying Batik Air soon? Check out our reviews, seating charts, photos, and upgrade tips for making your trip awesome.