ford motor company case study strategic management

How Ford Adapted To The Changing Automobile Market

Table of contents.

Over its 118 year history, the Ford Motor Company has led the way in innovative technologies and leading business practices. 

Important stats to know about The Ford Motor Company: 

• Controls 13.9% of the US automotive market share in 2022
• Revenue of $136.3B in 2022  
• Headquartered in Dearborn, Michigan
• Produces over 4 million vehicles each year
• Employs over 182,790 employees around the world
• Ranked #21 in the Fortune 500
• Market value of $54.51 Billion as of Feb, 2023

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The History of The Ford Motor Company

Henry ford’s vision.

The Ford Motor Company has a long history that was inspired by Henry Ford, an Irish immigrant to the United States. Ford realized that the world’s transportation needs were quickly changing at the turn of the 20th century. His first attempt to design and build an automobile was in 1896 when he created his first vehicle — the quadricycle. The vehicle had a simple design with a bench seat for two passengers, a four-horsepower engine, bicycle wheels, and a gearbox with two speeds (but no reverse). 

Henry Ford on his “quadricycle” 

In November of 1901, Henry Ford joined the Detroit Automobile Company, a car manufacturing company, but his time there was short-lived. He left the company the following year. This company went on to become the Cadillac Motor Company (which was later purchased by General Motors). 

The Ford Motor Company was founded in 1903 when Henry Ford used $28,000 of investor money (about $800,000 in today’s money) to open a manufacturing facility. One of the early investors was John and Horace Dodge who would go on to create their own car manufacturing company. Because investors feared that Ford would leave the company like he did the Detroit Automobile Company, a local banker, John S. Gray was chosen as the first president. 

Leadership under the Ford family

Henry Ford did eventually become president and controlling owner of the company in 1906. Ford was directly responsible for the early success of the company including the popular Model T and innovative assembly line processes. He held this position until 1919 when his son, Edsel Ford, took over as company president. 

Edsel Ford was an artist and led the company to change the design of cars from practicality to visually appealing. The newly designed Ford vehicles were a hit with consumers all over the world. Edsel Ford died in 1943 and Henry Ford took back over as president of the company since Edsel was his only son.

Two years later, Edsel’s son, Henry Ford II took over as president and served from 1945 to 1960. The company had grown exponentially prior to his leadership. Henry Ford II worked diligently to solve many problems that plagued the organization. The bookkeeping was a mess and work processes needed to be heavily refined. Henry Ford II took it upon himself to transform the company into the polished and disciplined brand that it is today. 

Going public on the New York Stock Exchange

After a long run as a private (and mostly family-owned company), the Ford Motor Company went public in 1956. Traded under the NYSE stock ticker “F”, the IPO (initial public offering) for Ford was the largest IPO in history at the time ( $657 million worth of stock sold - $28.5 billion in today’s dollars ). 

Early competition

In the early years, the Ford Motor Company had a lot of competition. In fact, in 1920, there were approximately 200 car manufacturers in the United States . The largest companies that Ford was up against included General Motors and Chrysler. General Motors had many brands that proved formidable competitors including Chevrolet, Buick, and Cadillac. While the competition remained fierce, many of the early car manufacturers went out of business. By 1940, only 17 car manufactures remained. 

Becoming an International Brand

The Ford Motor Company owes much of its success to its expansion into international markets. The company was quick to do this shortly after its inception. The first international manufacturing facility was opened in Walkerville (now Windsor), Ontario in 1904. This was built directly across the Detroit River from Ford’s other manufacturing facilities at the time. The Ford Motor Company of Canada was established as a separate company with its own shareholders with the mission to sell Ford vehicles in Canada and other parts of the British Empire.

By 1908, Ford opened its first sales office outside of North America in Paris, France. Shortly after, Ford opened assembly plants across Europe between the years 1917 and 1925 in Ireland, England, France, Denmark, Germany, and Austria. In 1924 and 1925, Ford expanded into South America (Argentina), Asia (Japan), Africa (South Africa), and Australia. 

In 1929, the Ford Motor Company was contracted to set up the Gorky Automobile Plant in Russia which produced the Model A and AA. This helped to further industrialize the country. 

Key takeaways

• The Ford Motor Company’s early success was a result of Henry Ford’s mission to improve the automobile by creating a more durable and accessible version for the Average consumer. 
• For 50 years, the Ford family led the company with each new CEO bringing fresh new ideas. This led to innovation that helped Ford outpace the competition. 
• Early expansion into international markets helped accelerate Ford into an international brand with access to consumers all over the world. 

Cultural and Industry Impacts of the Ford Motor Company

The ford assembly line and manufacturing methods.

One of the most impactful reasons for Ford’s early success was the way they manufactured their vehicles. In the early years, the Ford factory produced a handful of cars each day by assigning 2-3 men to work on a car at a time. The car was built from start to finish. This was the normal manufacturing process of other car companies at the time. 

By 1913, Henry Ford created a new approach to manufacturing by introducing the first moving automobile assembly line where cars would move down the assembly line. Workers would be assigned one or two steps that they would perform over and over. This helped workers become better at their assigned tasks. Cars were produced at a much faster pace. This reduced the production time from 12.5 hours for a Model T to just 1.5 hours. With decreased production times, this new method drove down the cost making cars even more accessible for the average American. 

The moving assembly line isn’t the only manufacturing innovation that the Ford Motor Company has developed. In 1986, the Ford Motor Company introduced automated assembly for some subassembly tasks using robots. This process was initially tested in Ford’s St Louis facility and was a major success. This type of manufacturing is now used at most Ford plants today. 

Shaping the American workforce

The Ford Motor Company has a long history of embracing industry-leading policies in relation to its workforce. Henry Ford understood that in order to remain competitive and producing cutting-edge technology, the company needed to employ the best and the brightest. The monotonous and strenuous work of the moving assembly line created new problems for Ford with an increase in high turnover. 

In 1914, Ford responded by making a move that shocked the public and landed him on the front page of newspapers all over the country. The Ford Motor Company instituted a $5 workday doubling the existing rate of pay of assembly line workers. In addition, Ford reduced the workday from nine to eight hours allowing for the plant to run three equal length shifts (prior to that, the facility only ran two shifts). 

The most significant impact of this change was that the average assembly line worker at Ford could afford to purchase an automobile for their own families. The increased mobility, wages, and leisure time inspired a movement across the country. Many other companies began to follow suit giving the Ford Motor Company credit for the creation of the American middle class.

After the World Wars, the Ford Motor Company made significant efforts to employ many of the veterans who had returned home with disabilities. This move made the Ford Motor Company one of the first to hire workers with physical disabilities. At the time, most companies only hired able-bodied workers. Instead, Ford took a different approach. They not only hired these workers but created work environments that were modified to accommodate those with special needs. 

In 1941, Ford signed a contract with the UAW-CIO (United Auto Workers-Congress of Industrial Organizations) labor union. This contract helped drive better pay, benefits, and working conditions for Ford employees. 

Ford’s impact on the airline industry

Henry Ford understood that the transportation industry wouldn’t just expand on the ground. He recognized that air travel would become commonplace in the modern world. In 1925, the Ford Motor Company created its own airplane design. Between 1925 and 1933, the company manufactured and sold nearly 200 Ford Tri-Motor airplanes (nicknamed the Tin Goose). This model of plane was used by early commercial airlines in the United States. 

To help encourage further development of the industry, the Ford Motor Company provided 35 of the plane’s patents royalty-free including its navigation system (the navigational radio beam). This allowed other companies in the space to further develop aviation technology. 

Supporting the United States during the World Wars

Automobile manufacturing plants were easy to convert into facilities to produce other types of vehicles. In 1918, Ford’s River Rouge Complex began producing anti-submarine patrol boats, cars, ambulances, trucks, tractors, tanks, and airplane engines that would be supplied to Allied troops. As the war came to an end, Ford moved production back to civilian vehicles. 

Unfortunately, peace only lasted a couple of decades. As tensions began to churn again in the early 1940s, the US government began ordering jeeps from the Ford Motor Company. The word “jeep” came from the acronym “GP” which stood for “General Purpose”. 

By 1942, Ford once again halted civilian production of automobiles to support the war effort of World War II. The Ford Motor Company worked with Charles Lindberg, the infamous trans-Atlantic pilot, on the construction of more than 8,000 B-24 Liberator bombers.

In 1944, Rose Will Monroe was working as a rivet gun operator at Ford’s Willow Run facility. She was chosen to serve as the icon to promote the sale of bonds to support the war effort. Her fictional character “Rosie the Riveter” was featured on the iconic “We Can Do It!” posters all across the country. The campaign was a success and is noted as one of the most iconic images from the era.

• Ford’s creation of the first moving automobile assembly line sped up production allowing the Ford Motor Company to produce significantly more vehicles at a lower cost than their competitors. 
• The Ford Motor Company gained a competitive advantage by increasing wages, reducing hours, and improving working conditions. This helped them secure the best talent and improved employee morale and productivity. 
• The Ford Motor Company helped stimulate growth in industries that would purchase Ford products by investing in the development of new technologies. For example, Ford provided free patents to early airlines in hopes they would purchase Ford-built planes.
• Ford produced hundreds of vehicles to support the United States during World War I and II. The government contracts were not only profitable, but Ford became recognized for their support. The war also helped expose the global market to Ford-manufactured vehicles. 

Evolution of Popular Ford Models

The Ford Motor Company has had many major successes in its development of popular, cutting-edge vehicles over its nearly 120-year history. Some of these models have consistently held records for their high sales numbers and groundbreaking innovations. 

• Model T (1908) - The Model T was one of the most successful models released by Ford and demonstrated his vision to make automobile transportation accessible to the average person. Prior to the Model T, most automobiles were considered luxury items. The design was intended to drive down costs. Between 1908 and 1927, Ford sold over 15 million Model T’s. The other challenge that the Model T solved was its durability and easy maintenance. Most other automobiles at the time couldn’t handle the many miles of rough, unpaved roadways. The Model T solved for this using vanadium steel alloy for some of its parts so they would be more durable. 

• Model A (1927) - Ford continued to sell the Model T successfully for 18 years. However, other car manufactures soon caught on to Ford’s manufacturing process and started gaining market share. This pressure from other car manufacturers forced the Ford Motor Company to rethink their design of the Model T. This led to the creation of the Model A. Henry Ford assigned his son, Edsel, to take charge of developing the sleek new design. The Model A was equipped with innovative features like a Safety Glass windshield, industry-standard driver controls, and a fuel gauge. The Model A was produced around the world in plants in Argentina, Canada, Denmark, France, Germany, Italy, Japan, and the United Kingdom. Despite the economic challenges of the Great Depression, Ford sold 5 million Model A’s before it was discontinued in 1931. 

• F-Series Pickup Trucks (1948) - During World War II, the Ford Motor Company created a variety of military trucks. Ford recognized that these vehicles which were used to haul supplies to troops all over Europe had a civilian application as well. So in 1948, the company unveiled a new line of trucks. Earlier truck models were simply built on car platforms. This new line would be built on a chassis that was specially designed for heavy hauling. The original line came in eight sizes and weight ratings from the F-1 (0.5-ton capacity) up to the F-8 (3-ton capacity). This gave consumers the option to pick the right truck for their needs. The F-series naming was updated in 1953 to F-100, F-250, and F-350. These trucks remain extremely popular today. Over the last 40 years, the F-series has remained the best-selling vehicle in the United States. 
• Thunderbird (1954) - The Ford Thunderbird was introduced as a direct response to the Chevrolet Corvette. The car featured a sleek design that was very popular, but instead of focusing on power and speed like the Corvette and other European sports cars, they focused on driver comfort. This strategy paid off. Ford sold nearly 25x the number of Thunderbirds than Chevy sold Corvettes. (16,155 Thunderbirds compared to only 674 Corvettes).

• Mustang (1964) - In the 1960s, Ford Vice President, Lee Iacocca, wanted to create a new model targeted at younger drivers who wanted a sporty look but didn’t want to spend a fortune. Developed on a shoestring budget, the Ford Mustang was introduced in 1964 and quickly became an American cultural icon and was featured in movies and songs. Within a few short years, the Mustang became one of the fastest-selling vehicles in history and is still produced today. 

• Fiesta (1976) - The first internationally successful model was the Ford Fiesta. In the 1970s, the oil crisis led to a demand for fuel-efficient cars. Car manufacturers all over Europe began introducing compact model cars including the Fiat 127, Renault 5, and BMC Mini. The company spent $870 million developing the model which was the largest development budget in the company’s history at the time. In the first year of sales, the Fiesta broke the sales record that the 1965 Mustang had set. 
• Escort (1980) - The Ford Escort was originally designed as a small family car in Europe in 1968. It became widely popular especially in the United Kingdom where it was the best-selling car during the 1980s and 1990s. It wasn’t until 1980 that Ford brought the Escort to North America when the company needed a quick replacement for the Ford Pinto. The Pinto had a fuel tank design flaw that led to the death of a few hundred people and created a public relations nightmare for the company.
• Explorer (1990) - In the early 1990s, the Ford Motor Company recognized a growing interest in a new type of passenger vehicle — the Sport Utility Vehicle (SUV). They set out to design their own SUV which became the Ford Explorer. The Explorer became the catalyst for the SUV market and other manufacturers soon followed suit. By the late 1990s, SUV sales exceeded that of regular passenger cars. 

• The Ford Motor Company was able to create many popular vehicle models by paying close attention to what their competitors were doing and what their customers wanted. 
• Ford designed and introduced many variations of its models based on the local tastes and demands of each international market.

Introduction and Acquisition of New Brands

Lincoln motor company.

Lincoln Motor Company was created in 1917 as a luxury car manufacturer. The Ford Motor Company began feeling the pressure of competition from luxury brands like Cadillac and Packard. In September of 1922, Ford purchased the Lincoln Motor Company for $8 million (over $123 million today). Today, Lincoln focuses on a small number of models of luxury full-size sedans and SUVs.

The flagship automobile of Lincoln, the Continental was extremely popular throughout the history of the company. It has been reintroduced and discontinued several times, most recently from 2017 to 2020. 

In 1939, under the direction of Edsel Ford, the Ford Motor Company created the Mercury brand. This was intended to compete with General Motors who produced several mid-priced vehicles including Pontiac, Oldsmobile, and Buick. Mercury was the perfect solution to bridge the gap between the affordable Ford brand and high-end Lincoln cars. 

In 2011, after 82 years of operation, Ford announced the decision to end the production of Mercury vehicles. The company decided to put more focus on the Ford and Lincoln brands. 

The Ford Motor Company has been very successful in many of its ventures. However, the Edsel brand turned out to be a costly disaster. Created in 1956 to help the company gain market share from Chrysler and General Motors, Edsel was hyped as the “car of the future”. Despite millions of dollars poured into fancy marketing campaigns, the final product left much to be desired for the consumer. 

There were numerous complaints about the cars being unattractive and having poor quality craftsmanship. One example was the Teletouch transmission selector, which was a series of buttons placed at the center of the steering wheel to change gears. This odd placement confused drivers and was difficult to operate. In order to move the transmission from park to drive, the operator had to shift from park, to reverse, to neutral, and then drive. The transmission motor also didn’t work well on hills requiring drivers to use the parking brake instead of putting the vehicle in park. 

A scathing article published in a 1958 edition of Popular Mechanics highlighted many of the issues that drivers were reporting including poor welding, power steering failure, a leaking trunk, and a faulty odometer. 

After taking a loss of $250 million ($2.2 billion today), the Ford Motor Company chose to discontinue the brand after only three years in 1959. 

Rivian is an American electric vehicle manufacturer founded in 2009. With the rise of electric vehicles, the Ford Motor Company made a brief investment of $500 million into the brand in 2019. However, due to the COVID-19 pandemic, the company decided to terminate the contract. They have decided to maintain their relationship with Rivian for future potential partnerships, but in the meantime, have shifted those resources to the Lincoln Motors brand. 

• Ford faced many pressures from other automotive companies. They purchased and created new automotive brands like Lincoln and Mercury to give them a wider range of options for their customers.
• Not every new brand was a success. The Edsel brand cost the company millions of dollars and damaged its reputation. 

Innovations Led by The Ford Motor Company

The Ford Motor Company had a hand in creating many new products and innovations throughout its history. In addition to new technologies, Ford also played a part in the creation of new industries and historic events such as the moon landing. The Ford Motor Company created its own scientific laboratory in Dearborn, Michigan in 1951 to perform experiments and research for technology and scientific breakthroughs that could be used both inside and outside the automobile industry. 

In 1932, Ford created the first commercially successful V8 engine. This was a hit as American’s became more interested in automobiles with powerful engines. This engine is still popular today with hot rod enthusiasts. 

Early automobiles had a reputation for being unsafe. Ford recognized this and decided to put a focus on reducing automobile accidents and injuries to help change consumer perception. In 1954, the company began performing crash tests to measure the effectiveness of designs and safety features. Since then, Ford has performed more than 31,000 crash tests around the world. In recent years, Ford has begun using computer-simulated tests in tandem with physical crash tests. This has significantly improved the company’s data and insight on safety testing. 

From 1961 to 1974, Ford owned Philco, a consumer electronics company. Philco was responsible for designing, building, and equipping NASA’s mission control during the Apollo and Gemini space programs. The company also launched a series of communications satellites, many of which still provide data and telecommunications access today. 

In 1970, Ford introduced the three-point, self-adjusting lap, and shoulder seat belts into its vehicles as a standard safety feature. 

• The Ford Motor Company has spent a considerable amount of money on new technology to help it stay competitive. 
• The company wisely chose to focus on developing technology in general and not just the automobile industry. This allowed the company to expand beyond its expertise into industries like aerospace. 

Ford’s Corporate Strategy

The 21st Century has posed many challenges for the Ford Motor Company including the 2008 financial crisis and the COVID-19 pandemic, to name a few. The Ford Motor Company unveiled a new strategic plan at the end of 2020 (called “The Plan”) that will revitalize the company by modernizing how it operates, simplifying processes, and exploring new opportunities for growth. 

Electric vehicles

Ford Motor Company's strategy to embrace electric vehicles (EVs) is a core component of its commitment to achieving carbon neutrality by 2050 and aligns with the Paris Climate Agreement's goals. With an enhanced investment commitment of $22 billion through 2025, Ford is expanding its electric lineup to include not only innovative new models but also electrified versions of its iconic vehicles. This includes the Mustang Mach-E, which combines the marque's legendary performance with electric efficiency, and the F-150 Lightning, an electric iteration of America's best-selling truck, reflecting Ford's ambition to meet diverse consumer needs.

Additionally, the electric Ford Focus represents Ford's foray into the compact car segment with electric power, offering a sustainable, efficient option for city driving and daily commutes. Through these efforts, Ford is actively contributing to the global shift towards sustainable transportation, demonstrating its leadership in the automotive industry's transition to electric mobility.

Sustainability

From a sustainability standpoint, the company wants to tackle an impressive list of environmentally friendly milestones. Its mission is to contribute to 11 of the United Nations’ Sustainable Development Goals (UN SDGs). These goals include moving all manufacturing to renewable energy by the year 2035, replacing all plastic vehicle parts with 100% recycled materials, and eliminating all single-use plastics from its manufacturing process. 

Enhanced safety

The Ford Motor Company is dedicated to making its automobiles safer than ever before. With the development of new safety features and self-driving technology, the company wants to create a world that is free from vehicle accidents and workplace injuries. 

• In 2020, the Ford Motor Company unveiled a new plan to revitalize the company as the world economy comes out of the COVID-19 pandemic. 
• The strategic plan focuses on creating a sustainable line of vehicles through the development of new electric cars, trucks, and vans. 
• The company looks to meet sustainability goals set forth by the United Nations and the Paris Climate Agreement. 
• Ford also wants to place a focus on improving automotive safety.

Ford’s Impact of Racing and Motorsports

The Ford Motor Company has a long history of being a part of racing culture since its beginnings. Even before the company was founded, Henry Ford successfully reached a top speed of 20 miles per hour in his quadricycle. In the years following, Ford also won several races and set speed records with his personally designed Ford 999. 

In 1966, Ford captured the world’s attention when three Ford GT40 MK II’s crossed the finish line at the 24-hour Le Man’s race taking first, second, and third place. Not only did this make Ford the first American car manufacturer to win the title, but they also broke Ferrari’s six-year winning streak. Ford went on to take first place in 1967, 1968, and 1969. 

For over 80 years, Ford has been represented in NASCAR races. The first win came in 1949 when Jim Roper won a race in Charlotte in a Lincoln. The following year Jimmy Florian won the first race in a Ford vehicle at Dayton Speedway in Ohio. Since then, Ford-built cars have won more than 800 NASCAR races, second only to Chevrolet. 

In addition to Le Mans and NASCAR, Ford has drivers participating in many other events and races including Formula 1 and the World Rally races. 

For a car manufacturer, being able to demonstrate your vehicle’s performance on a racetrack helps to signify the brand as a well-engineered machine. The more races won in a Ford brand vehicle, the more notoriety the company receives. Key races like the 1966 win at Le Mans are a great way to capture the attention of car enthusiasts everywhere. 

• The Ford Motor Company has used racing throughout its history to demonstrate the power and quality of Ford vehicles. 
• The investment put into developing race cars like the Ford GT have helped Ford capture historic wins that provide exponentially more value from advertising and positive PR. 

Recovery from the Brink of Financial Ruin

Despite having over 100 years of success, the Ford Motor Company hit a rough patch in 2006 and was in a dismal state. The company was on track to take a loss of $17 billion due to falling sales. This forced plant closures and massive layoffs which resulted in Ford buying out 38,000 unionized workers. The Ford Motor Company needed cash but couldn’t get additional financing due to receiving a “junk” bond status. To remain solvent, the company had to mortgage its assets to raise cash. Share prices had plummeted from an all-time high of about $35 in 1999 to $8 in 2006. 

The CEO at the time was Bill Ford, the great-grandson of Henry Ford. He recognized that the company needed a new leader. In a bold move that shocked the industry, Bill Ford convinced the company board to appoint Alan Mulally as President and CEO of Ford Motor Company. Alan Mulally knew very little about the automotive industry. He began his career as an aerospace engineer at Boeing in 1969. Over his 37 years at Boeing, he rose to the position of president of Boeing Commercial Airplanes (a subsidiary of The Boeing Company). He was known for helping to save Boeing from bankruptcy after financial trouble in the late 90s and early 2000s. Bill Ford felt confident that Alan Mulally could do the same for Ford. 

Mulally quickly identified that there were some underlying issues that were resulting in Ford’s stunted performance including a lack of transparency, bad leadership, and a stagnant product line. He openly admitted to the organization that he didn’t have automotive expertise. This helped to drive a culture of more transparency within the Ford Motor Company. Rather than hiding behind inexperience, challenges, or failures, the team began speaking up when they needed help or additional support. 

Mulally also introduced a new approach to meetings. When arriving at Ford, he quickly realized that there were lots of pointless meetings where many topics and issues were discussed but resulted in no action. The normal Ford meetings were replaced with BPR (Business Plan Review) meetings in which leaders would present their 4-5 top priorities with a green, yellow, or red status. This helped the team quickly identify what areas needed the most attention. 

When Mulally announced his plan to the board of directors, he committed to focusing on four major objectives: 

• Aggressively restructure the organization to operate profitably at the current market demand.
• Accelerate the development of new products based on customer wants and needs. 
• Finance the plan and improve the balance sheet.
• Work together effectively as one team. 

The strategy was extremely successful. Not only was Mulally able to turn the company around, but they also avoided needing the taxpayer bailouts that General Motors and Chrysler needed during the 2007-2008 financial crisis. This was a huge feat and boosted public confidence in the company.

• Ford leadership was able to quickly recognize the need for a new CEO to help redirect the company in 2006 when sales began declining sharply resulting in major losses. 
• Bill Ford, the great-grandson of Henry Ford, convinced the board of directors to hire a man with no experience in the industry, Alan Mulally. He understood that experience leading an organization through tough financial times was more important than technical knowledge.
• Mulally’s success was a result of driving a culture change at Ford Motor Company that increased transparency and eliminated counterproductive attitudes and behavior. 

Final Thoughts and Key Takeaways

The Ford Motor Company is a true innovator in the automotive space. Aside from General Motors, no other car manufacturer has seen the levels of growth that Ford has achieved. Much of the success comes from the brilliant leadership of the Ford family that ran the company for over 50 years. Even through tough times, the company has found ways to grow and adapt. Their dedication to being the best helped make Ford the iconic American brand it is today.

 Recap: growth by the numbers

• The Ford Motor Company thrived under the Ford family leadership for over 50 years. Each Ford president (Henry Ford, Edsel Ford, and Henry Ford II) brought new ideas and perspectives that helped the company adapt to changes in the market and competition.
• One of Henry Ford’s greatest successes was the development and refinement of the moving assembly line process. This significantly increased productivity, improved quality, and decreased production costs.
• Few brands have shaped American culture like Ford. The Ford Motor Company is credited with the creation of the American middle class by offering competitive salaries and reduced working hours.
• Ford has created many ground-breaking and popular models including the Model T, Mustang, F-series pickup truck, and Thunderbird. They have been successful at staying ahead of most market trends and consumer demands.
• The Ford Motor Company has been able to grow by not only developing the Ford brand but also building and acquiring additional brands like Lincoln and Mercury to compete in the luxury and mid-price markets.
• Ford ramped up its international reach quickly between 1917 and 1925. Within a few short years, the company was selling cars on every continent.
• The Ford Motor Company has been an innovator both inside and outside the automotive space. They have been dedicated to many forms of scientific and technological research including automotive safety, aerospace, and clean energy.
• In 2020, the Ford Motor Company announced their new corporate strategy – The Plan. The goal is to revitalize and grow the company as it recovers from the challenges of the 21st century including the 2008 financial crisis and the COVID-19 pandemic. The Plan focuses on converting its vehicle line to electric vehicles, tackling environmental objectives, and focusing on enhancing automotive safety.
• As an automotive manufacturer, Ford has a long history of involvement in racing and motorsports around the world. It’s most famous for its wins at Le Mans in the 1960s and success in the NASCAR series. 

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How a century-old brand is transforming the auto industry

Before the pandemic, automakers were already facing massive disruption, including driverless cars, electric vehicles, and shared mobility. But COVID-19 dealt another blow: Automotive was one of the hardest hit sectors in 2020, especially in the U.S., where auto sales sank by 15% .

In the midst of these unprecedented challenges, however, 118-year-old Ford Motor Company leaned in and began to reinvent itself.

As the virus accelerated, dealerships were forced to close their lots and shift to servicing and selling cars online , while larger supply chain concerns caused shortages in critical parts like microchips, which slowed vehicle production.

In the midst of these unprecedented challenges, however, 118-year-old Ford Motor Company leaned in and began to reinvent itself. Under the leadership of two new executives — Jim Farley as CEO and Suzy Deering as global CMO — the company saw an opportunity for business transformation and started mapping out a strategy.

Questioning everything, from its organizational structure to its customer experience, Ford made difficult decisions to put technology at the center of its business and get ahead of auto consumers’ evolving needs.

While still in the early stages of its journey, Ford has developed something of a blueprint for auto brands of the future. Recently, I spoke to Farley and Deering about the company’s transformation strategy. They shared three key changes they’re focused on.

1. Reimagining what auto brands do

Business transformation has been a buzzword for decades, but for years, it wasn’t an urgent reality for Ford. Then along came the pandemic, and its significance accelerated.

We have to invest in electric architectures and build software know-how in the company. And we need to integrate that know-how in ways we’ve never had to before.

“Events of 2020 made it clear that modernization is required to be a sustainable company,” explains Farley. A critical factor to modernizing has been disrupting its organizational model to aid the shift toward vehicle electrification and other digitally connected products. Since consumers expect more safety and convenience from automakers, the future of the auto industry will increasingly exist outside the doors of the vehicle.

According to Farley, this has required Ford to “unglue” its organization to allow for a new way of being. “The biggest transformation for us is to a software services–dominated company and brand,” he explains. “We have to invest in electric architectures and build software know-how in the company. And we need to integrate that know-how in ways we’ve never had to before.”

Such a fundamental pivot, Deering acknowledges, impacts company culture. “We have to make sure that we bring people along with us, and at the same time, give them the space to fail. There is strength in knowing that change is not going to be easy, but we’re going to do it together, and we’re going to look forward.”

2. Driving the connected car experience forward

By committing to look forward, the automaker is building on Henry Ford’s original vision — that every American consumer can own a vehicle — by reimagining what vehicle ownership looks like. Through software and other technology, Ford is working to ensure that it’s a fully connected, always-on experience.

When we have the ability to update our products dynamically with software, the customer relationship is no longer episodic. It’s every day.

“For so long, cars have really been isolated from the rest of people’s lives. We can change that by making them digital products,” Farley explains. To facilitate this shift, Ford has tapped into strategic partners like Google and is integrating software into its vehicles. Beginning in 2023, for example, millions of Ford and Lincoln models will be powered by the Android operating system, with Google apps and services built in.

Beyond offering drivers more assistance and convenience, connected vehicles also give Ford the ability to deepen its customer relationships. “When we have the ability to update our products dynamically with software, the customer relationship is no longer episodic. It’s every day,” says Farley.

3. Transforming the customer relationship model

To deliver on its vision of an always-on customer experience, Ford is also evolving how it approaches relationship-building. While many automakers stick to a traditional acquisition model to attract consumers through ads and rebates, Ford is bringing customer relationships to the forefront by shifting to a loyalty-based model.

“Another big transition for us as a company — and an industry — is to stop being obsessed with conquest and start putting all of our resources into taking care of the customers who already love the brand and own the product,” Farley explains. “This is a model that is available because of the always-on nature of digital. Our products and services are now integrated.”

We want to know our customers well enough to meet their needs while they’re in the vehicle, while they’re outside the vehicle, and before they even think about buying a vehicle.

Gearing marketing efforts to meet people’s ongoing needs in a more personalized way is critical to Ford’s loyalty-based push, because, as Deering points out, “The customer expects us to know them.”

For Deering and her team, this means relying more than ever on first-party data and signals to create an ecosystem that nurtures deeper relationships. “We want to know our customers well enough to meet their needs while they’re in the vehicle, while they’re outside the vehicle, and before they even think about buying a vehicle from us,” she explains.

While Deering and Farley both readily admit that Ford’s business transformation is a yearslong journey, they’re committed to playing the long game and continuing to drive brand love and loyalty through the 21st century.

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Ford Case Analysis

Ford Motor Company is an American multinational automaker headquartered in Dearborn, Michigan, a suburb of Detroit. It was founded by Henry Ford and incorporated on June 16, 1903. The company sells automobiles and commercial vehicles under the Ford brand and most luxury cars under the Lincoln brand. Ford also owns Brazilian SUV manufacturer Troller, an 8% stake in Aston Martin of the United Kingdom, and a 49% stake in Jiangling Motors of China. It also has joint-ventures in China (Changan Ford), Taiwan (Ford Lio Ho), Thailand (AutoAlliance Thailand), Turkey (Ford Otosan), and Russia (Ford Sollers). The company is listed on the New York Stock Exchange and is controlled by the Ford family; they have minority ownership but the majority of the voting power.

Ford introduced methods for large-scale manufacturing of cars and large-scale management of an industrial workforce using elaborately engineered manufacturing sequences typified by moving assembly lines; by 1914, these methods were known around the world as Fordism. Ford’s former UK subsidiaries Jaguar and Land Rover, acquired in 1989 and 2000 respectively, were sold to Tata Motors in March 2008. Ford owned the Swedish automaker Volvo from 1999 to 2010. In 2011, Ford discontinued the Mercury brand, under which it had marketed entry-level luxury cars in the United States, Canada, Mexico, and the Middle East since 1938.

Ford is the second-largest U.S.-based automaker (behind General Motors) and the fifth-largest in the world (behind Toyota, VW, Hyundai-Kia and General Motors) based on 2015 vehicle production. At the end of 2010, Ford was the fifth largest automaker in Europe. The company went public in 1956 but the Ford family, through special Class B shares, still retain 40 percent voting rights. During the financial crisis at the beginning of the 21st century, it was close to bankruptcy, but it has since returned to profitability. Ford was the eleventh-ranked overall American-based company in the 2018 Fortune 500 list, based on global revenues in 2017 of $156.7 billion. In 2008, Ford produced 5.532 million automobiles and employed about 213,000 employees at around 90 plants and facilities worldwide.

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External Environment Competition & It’s Variables The SUV & Light Truck industry is highly intense primarily because of changing consumer demands and international competition. The competition is both domestic and foreign with most of the foreign from Honda and Toyota. That being said, the industry is currently worth over 100 billion dollars and Ford is […]

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In Business 300 Career Research Project, I have chosen General Motors and Ford Motor, because the headquarter of both companies is in Michigan state, which is quite familiar to me, and because of my love for automobiles. General Motors is situated in Detroit and Ford Motor is situated in Dearborn, Michigan. According to the Business […]

Case study: The Ford Pinto

Part 1 Question A The main characters in this case study are the owners of Ford led by the president, Lee Iacocca. The president is more than determined to regain the market share that Ford enjoyed before the entry of other competitors and therefore he thinks of ways of recapturing their market share. Their market […]

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During the Late 1960’s the Ford Motor Company was one of the leading auto manufactures in the United States. Ford was credited with revolutionizing the muscle car era of the 1950’s and 1960’s. During the mid 1960’s Lee Iacocca helped Ford establish itself in the late 1960’s with the introduction of the Ford Mustang. During […]

Ford Pinto Case Study Shannon Arrighi, Brad Collins, Chasity Mobley, and Tom Tumminelli University of Phoenix Ford Pinto Case Study Shannon—Introduction Faced With The Ethical Dilemma In this ethical dilemma the team agrees it would have been handled differently. Within our group it seems that there would be different opinions of how it would have […]

Ford Pinto Case

Ford Pinto Case John Fraughton Jr. Taylor Gray Brenda Greenwell Christopher Macintyre Leanne Marks University of Phoenix MGT 216 March 17, 2010 Table of Contents Introduction 3 Recommended Solutions and Supporting Information to the Ford Pinto Case 3 Traffic Safety and Accident Data 4 Ethical Opinion 5 Influences from External Social Pressures 5 Case Examined […]

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• April 2021 (Revised July 2023)
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The Turnaround at Ford Motor Company

• Format: Print
• | Language: English
• | Pages: 19

About The Author

Amy C. Edmondson

Related work.

• Faculty Research
• The Turnaround at Ford Motor Company  By: Amy C. Edmondson and Olivia Jung

Ford Motor Company: Redefining Strategies Case Study

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Business-level Strategy of Ford Motor Company

Porter’s five forces model and position of the ford motor company, managing customer relationships to increase strategic competitiveness, effective way to differentiate products at low costs, role of strategic leadership to meet strategic objectives.

Bibliography

Sameer Kirtane et al argued that market share of Ford Motor decreased dramatically in the US market and its sales profit dropped more than $1 billion in 2006 due to lack of implementation of effective strategies though it changed leadership approach in 2005. As a result, Ford followed a real business-level strategy to be more cost effective company, for instance, it reduced operating costs, and offered generous buyout packages.

According to the annual report -2010 of Ford, the management team of this company decided to increase investment on the potential new models, suggests the employees to work as a team with shift model mix and adopting functional strategies, for instance, it would close three Ford-plants including one ACH-plant by 2011 that would result decreasing automobile debt by $10.1 billion.

Enhancing Ford Motor’s Value-Chain Links To Create Value for the Firm

Value chain structure works as a determinant for potential profit of the major players in a particular industry paying attention on industry’s present appearance.

However, in order to compete better in this era of globalisation, it is essential for the Ford Motor Company to focus on developing its value chain links. The value chain links could be enhanced by improving its infrastructure, human resources management, procurement, and technology in the way suggested below: –

• Infrastructure : – The management team should review the changing strategic decisions with IT infrastructural strategy, and acquire or joint venture with other competitors and it would be greatly benefit its value chain links;
• Human resources management: – Ford should also arrange numerous training program for the pilot, crew, and other employees in order to minimize risks, increase efficiency, and satisfy the customer;
• Procurement : – These activities should be coupled with the concerns on supply chain management by ensuring more efficiency on supply chain with IT enabled customer services of online services can reconcile any gap in the value chain links;
• Technology: – It is one of the most important factors for Ford, as use of cloud computing in internal organisation can create better communications system.

On the other hand, concentrating on primary functions, pricing strategies, production management systems, customer relationship management, assessment of market situation, route planning, and analysis of the position of major competitors can enhance the value chain of Ford.

Rivalry among existing firms

The international motor vehicle industry is exceedingly competitive owing to the existence of a large a number of car producers along with their exceptional offerings. As a result, Ford has to confront numerous smaller and larger rivals at both national and international levels; nonetheless, potential competitors of the company are General Motors, Honda, Mitsubishi, Nissan, BMW, Volkswagen, Toyota, Skoda, Fiat, etc.

Threats from new entrants

Threats from new entrants are comparatively low in the industry because of various barriers to enter the market. New entrants more often lack adequate finances, proficiency, satisfactory knowledge about specialized car manufacturing methods, and skilled personnel. Furthermore, it gets hard for the new players to sustain in the highly competitive business environment after establishment and to join in price competitions with the industry giants.

Bargaining power of buyers

Due to the presence of many automobile producers, the switching off costs of the buyers are relatively high than any other industry sectors; moreover, the customer loyalty is also not significantly noticeable.

Companies like Ford, Toyota, Nissan, Honda, Fiat, etc. offers cars comparatively at the same prices for which it gets easier for the customers to select their desired piece of product from any one of them. However, the bargaining power of the customers seem to diminish when it comes to price considerations of cars companies like BMW or Mercedes as their prices are quite higher than others.

Threats of substitute products

The vehicles of Ford need to contending with several similar product lines of the rival firms; for instance, the substitutes of Ford Taurus and Volvo are Toyota Avalon, Acura RL, Lincoln MKS, etc; Ford Fusion faces competition from Honda Accord, Mercedes C Class, and BMW 3-Series (4-door).

On the other hand, the substitutes of the midsize convertibles of Ford like Volvo C70 are Saab 9-3 and Volkswagen Eos; the substitutes of midsize SUVs like Ford Edge, Ford Flex, Ford Taurus X, and Volvo XC90 are Acura RDX, BMW X3, BMW X5, Honda Pilot, Hyundai Santa Fe, Hyundai Veracruz, Mercedes M Class, Nissan Murano, and Toyota FJ Cruiser.

According to the evaluation of sales in 2006, the existence of so many substitutes create practical difficulties for Ford; in comparison between the sale of Ford’s hybrid-cars, the hybrid-cars of other companies like Toyota-Prius, Toyota-Camry, Lexus RX-400h, Honda-Civic, and Honda-Accord seemed to be selling more than Ford Escape or Mercury-mariner. However, Ford occupied merely 9% share in the US market whereas Honda occupied about 14% share; however, the following figure shows more details –

Bargaining power of suppliers

Annual report of Ford Motor (2010) suggested that the suppliers of the company are generally raw materials suppliers those responsible to deliver steel, aluminium, fuel, copper, lead, rubber, etc. therefore, the bargaining power of these suppliers varies as it has to collect product from different countries, for instance, bargaining power of Mexican suppliers differ in accordance with quality and price.

In context, the global automobile industry possesses numerous raw material providers for which their bargaining powers are not too high. The lithium ion battery producing companies are the key supplier group of Ford Motor Company to delivering technical components to producing hybrid cars; as a result, these manufacturers’ bargaining power are a little more than the suppliers of raw materials’ (steel, aluminium, fuel, resins, copper, lead, rubber).

Second largest car manufacture Ford Motor manufactured more than 7.20 million vehicles worldwide with lots of successful brands and it earned highest revenue through selling the maximum number of car in UK market. However, Toyota Corporation was able to earn highest revenue in 2010 by selling the maximum number of car in global market while Ford was in third position and BMW was not in top ten automobiles; however, numbers of car sales depend on many factors including customer relationship management, price, quality and services.

The customer relationship management of Volkswagen and Toyota is stronger than Ford; therefore, it should need to meet up this gap immediately by introducing effective CRM tools in order to become global market leader in automobiles industry.

According to the view of Stoner et al, there are mainly four obligatory elements, which are vital for successful implementation of CRM and these features have driven from the theoretical framework of CRM implementation and these tools have showed in the following figure –

Robert Grant notes, ‘four crucial elements help practice of CRM at any organisation’ and these are relationship marketing, appropriate organisational structure, manage of data warehouse and data consumption for effective customer management, and the four elements generate the framework of CRM necessary for any organisation that intend to develop their CRM strategies. As a result, the CEO of Ford would suggest the board of the company to follow the above model along with other business strategies in order to get better outcomes.

The marketers of Ford identified that CRM system of automobile industry has turned just into a slogan rather than appropriate integration due to lack of knowledge about core values of CRM; therefore, the CEO of Ford reported that the company should more concentrate on this issue though it has already integrated SAP to know the comprehensive view of the customers. However, Ford should develop successful CRM program to influence customers regarding its new products and it should use multimedia marketing strategies to increase sales revenue and decrease its investment risks.

In order to avoid late response from the company side, the marketers need to take prompt initiatives to upgrade data base system to collect and retrieve data about the customers and need to increase number of call centre to provide reply on time. In addition, development of communication skills is one of the most important factors for Ford to expand its operation all over the world and to give right message to the customers regarding new products, after sales service, new offers and so on.

Moreover, Ford needs to take technological advantages and integrates Microsoft Dynamics of CRM in order to solve the problem of the customers; consequently, it should increase budget to arrange regular training program and integrate other relevant software.

To differentiate its products efficiently at low costs, the business should focus on its manufacturing progressions – costs can be reduced by adopting Japanese manufacturing process, just in time management, specialisation approach, and entire superiority management or QC techniques. Conversely, introduction of innovative technologies and focus on advertisement through celebrity endorsements together with total quality management will be able to create adequate differentiations

Competitor Analysis

Reuters notes that the main competitors of Ford are Toyota Motor Corporation from Japan, General Motors Corporation from United States, Honda Motor from Japan, Chrysler Group LLC from United States, Hyundai Motor from South Korea, Volkswagen from Germany, BMW from Germany, Nissan from Japan, Mazda from Japan, Mitsubishi from Japan, Fiat from Italy, Mercedes from Germany, and Skoda etc. However, the following table shows the direct comparison among major rivals of automobile industry –

Learning Outcomes from Competitive Situation

From the competitive position of the company analysed in the paper before, it can be concluded that Ford is in a comparatively superior position than major competitors. However, to survive in this tough competition in long-term, it is important for the business to offer vehicles at lower prices like Toyota, to emphasize more on eco-friendly and hybrid cars, and to follow the strategic leadership approach and to introduce effective corporate governance system.

Ford was the first company of the world, which adopted the dictatorial approach of Taylor in its business; later on, the company has adopted autonomous approaches to some extent with time, but it is important to argue that a single form of leadership style may not be sufficient to manage the business effectively. This is because firms may need to uphold different leadership styles in different times, for instance, during tough times, paternalistic form of leadership will play important role, whilst autonomous management will work best if the employees in a particular sector are highly efficient.

Therefore, it is significant to the business to adopt a situational approach of leadership, which would help Ford to take the right decisions at right time to meet the strategic objectives. However, the short time objectives of the firms include in the following figure –

Currently, the market situation of the company is not in very good position as Ford suffered significantly from the recession throughout the FY 2010; therefore, it should need effective plan to attain its ultimate objective to be market leader and to recover quickly from this situation by introducing strong leadership style instead of flexible approach.

In fact, paternalistic approach may not suffice to face global financial crisis. In this context, the CEO of Ford Motor should adopt a situational approach of leadership to be market leader in the UK market and to achieve the short time objectives.

Ford Motor. One Ford Annual Report 2010: Ford Motor Company . Web.

Grant, R, Contemporary Strategy Analysis and Cases: Text and Cases, 7th edn, Blackwell Publishing, London, 2010.

Kirtane, S, R Shukla, & L Wang. Is The Way Forward Really Ford’s Way Forward? 2006. Web.

Reuters. Ford Motor Company (F.N). 2011. Web.

Stoner, F, F Edward & G Daniel. Management, 3rd edn, Prentice-Hall, Delhi, 2003.

Yahoo Finance. Direct Competitor Comparison Ford Motors . 2011. Web.

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IvyPanda. (2019, March 28). Ford Motor Company: Redefining Strategies. https://ivypanda.com/essays/ford-motor-company-redefining-strategies/

"Ford Motor Company: Redefining Strategies." IvyPanda , 28 Mar. 2019, ivypanda.com/essays/ford-motor-company-redefining-strategies/.

IvyPanda . (2019) 'Ford Motor Company: Redefining Strategies'. 28 March.

IvyPanda . 2019. "Ford Motor Company: Redefining Strategies." March 28, 2019. https://ivypanda.com/essays/ford-motor-company-redefining-strategies/.

1. IvyPanda . "Ford Motor Company: Redefining Strategies." March 28, 2019. https://ivypanda.com/essays/ford-motor-company-redefining-strategies/.

IvyPanda . "Ford Motor Company: Redefining Strategies." March 28, 2019. https://ivypanda.com/essays/ford-motor-company-redefining-strategies/.

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